TeleTech, Inc
Industry: Business process outsourcing company
DescriptionTTEC is a business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982. As of late 2018, TTEC has nearly 50,000 employees, operating in 24 countries. Headquarters: Englewood, CO CEO: Kenneth D. Tuchman Revenue: 1.477 billion USD (2017) Subsidiaries: Percepta LLC, TeleTech Canada Inc, Revana Inc.,
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TeleTech, Inc Employees
Employee
Years
Job
Industry
Rick Kossoris Rick Kossoris's TeleTech, Inc Experience July 1997 - May 1998
Job Network Administrator at Computer Options Inc.
Industry Information Technology and Services
Experience
Computer Options Inc. January 2007 - Present
Quinn Emanuel March 2004 - August 2006
California Institute of Technology July 2000 - March 2004
Earthlink Network May 1998 - July 2000
Teletech, Inc July 1997 - May 1998
Skills
Windows Server, Windows Server 2008, Windows SBS 2011, Microsoft Exchange, Windows 7, Windows 8, Troubleshooting, Windows XP, Small Business Server, Active Directory, System Administration, Computer Hardware, Networking, Security, Linux, Windows Server 2003, Mint Linux, Hardware, System Deployment, Windows, Microsoft Office
Education
Azusa Pacific University 2001 — 2003
Bachelor of Science (BS), Management Information Systems, General
Azusa Pacific University 2000 — 2002
Bachelor of Science (B.S.), Management Information Systems, General
Computer Options Inc. January 2007 - Present
Quinn Emanuel March 2004 - August 2006
California Institute of Technology July 2000 - March 2004
Earthlink Network May 1998 - July 2000
Teletech, Inc July 1997 - May 1998
Skills
Windows Server, Windows Server 2008, Windows SBS 2011, Microsoft Exchange, Windows 7, Windows 8, Troubleshooting, Windows XP, Small Business Server, Active Directory, System Administration, Computer Hardware, Networking, Security, Linux, Windows Server 2003, Mint Linux, Hardware, System Deployment, Windows, Microsoft Office
Education
Azusa Pacific University 2001 — 2003
Bachelor of Science (BS), Management Information Systems, General
Azusa Pacific University 2000 — 2002
Bachelor of Science (B.S.), Management Information Systems, General
Elizabeth Moler Elizabeth Moler's TeleTech, Inc Experience January 2008 - January 2010
Job Health, Wellness and Fitness Professional
Industry Health, Wellness and Fitness
Experience
Lakeland Behavioral Health System 2007 - Present
TeleTech Inc. January 2008 - January 2010
Party City May 2005 - August 2006
Skills
Professional Phone..., Articulate and well..., Accurate and detailed, Highly dependable, Quick learner, HIPPA Compliance, Filing and data..., Critical Thinking, Flexible Schedule, Customer Service, Training, Filing, Data Entry
Education
Missouri State University 2004 — 2009
Bachelor of Science (B.S.), Psychology
Lakeland Behavioral Health System 2007 - Present
TeleTech Inc. January 2008 - January 2010
Party City May 2005 - August 2006
Skills
Professional Phone..., Articulate and well..., Accurate and detailed, Highly dependable, Quick learner, HIPPA Compliance, Filing and data..., Critical Thinking, Flexible Schedule, Customer Service, Training, Filing, Data Entry
Education
Missouri State University 2004 — 2009
Bachelor of Science (B.S.), Psychology
Telicia Hood Telicia Hood's TeleTech, Inc Experience August 2011 - August 2012
Job Tier II TSR at Momentum Telecom
Industry Computer Networking
Experience
IBBS August 2012 - Present
Teletech Inc. August 2011 - August 2012
Skills
Customer Service, Windows, Outlook, Teaching, Team Leadership, Troubleshooting, Call Centers, Technical Support, Customer Retention, Teamwork, VoIP, Supervisory Skills, System Administration, Software Documentation, Customer Satisfaction
Education
Ashford University 2010 — 2013
Associate's degree, Business Administration and Management, General
Cedartown High School 1999 — 2003
IBBS August 2012 - Present
Teletech Inc. August 2011 - August 2012
Skills
Customer Service, Windows, Outlook, Teaching, Team Leadership, Troubleshooting, Call Centers, Technical Support, Customer Retention, Teamwork, VoIP, Supervisory Skills, System Administration, Software Documentation, Customer Satisfaction
Education
Ashford University 2010 — 2013
Associate's degree, Business Administration and Management, General
Cedartown High School 1999 — 2003
Dale Zink Dale Zink's TeleTech, Inc Experience January 1997 - December 1997
Job Passionate and dynamic leader with a track record of creating a culture of teamwork, innovation, and success.
Industry Executive Office
Experience
Immersive Partner Solutions LLC October 2013 - August 2014
Veritek, Inc. 2010 - 2013
Ensuren Corporation 2004 - 2009
Martin Management, Inc 2001 - 2004
Circadence Corp 2000 - 2001
Teletech, Inc January 1997 - December 1997
Lantech, Inc November 1994 - November 1996
Skills
Start-ups, Business Development, Entrepreneurship, Strategy, Strategic Planning, Management, Mergers & Acquisitions, Executive Management, Business Strategy, Business Planning, Financial Modeling, Team Building, Outsourcing, New Business Development, Budgets, Management Consulting, Finance, Security, Risk Management, Strategic Partnerships, Business Process..., Network Security, Corporate Development, Due Diligence, Consulting, Venture Capital, Sales, Cleantech, Contract Negotiation, Energy, Renewable Energy, Project Planning, Restructuring, Investments, Accounting, Financial Analysis, Financial Reporting
Education
Purdue University - Krannert School of Management 1984 — 1989
BS, Accounting, Minor: Computer Science
Immersive Partner Solutions LLC October 2013 - August 2014
Veritek, Inc. 2010 - 2013
Ensuren Corporation 2004 - 2009
Martin Management, Inc 2001 - 2004
Circadence Corp 2000 - 2001
Teletech, Inc January 1997 - December 1997
Lantech, Inc November 1994 - November 1996
Skills
Start-ups, Business Development, Entrepreneurship, Strategy, Strategic Planning, Management, Mergers & Acquisitions, Executive Management, Business Strategy, Business Planning, Financial Modeling, Team Building, Outsourcing, New Business Development, Budgets, Management Consulting, Finance, Security, Risk Management, Strategic Partnerships, Business Process..., Network Security, Corporate Development, Due Diligence, Consulting, Venture Capital, Sales, Cleantech, Contract Negotiation, Energy, Renewable Energy, Project Planning, Restructuring, Investments, Accounting, Financial Analysis, Financial Reporting
Education
Purdue University - Krannert School of Management 1984 — 1989
BS, Accounting, Minor: Computer Science
Lynda Y. Lynda Y.'s TeleTech, Inc Experience September 2004 - August 2009
Job Assistant Banking Center Manager
Industry Banking
Experience
Bank of America October 2014 - Present
Bank of America June 2014 - October 2014
Homemaker July 2013 - June 2014
Law Offices of Eric H. Woods June 2012 - July 2013
Bank of America September 2009 - June 2012
Teletech, Inc. September 2004 - August 2009
Education
Chandler/Gilbert Community College 2014 — 2015
Business, Organizational Leadership
College of Southern Nevada 2012 — 2013
Business
University of Nevada-Las Vegas 2012 — 2012
Paralegal Program
Bank of America October 2014 - Present
Bank of America June 2014 - October 2014
Homemaker July 2013 - June 2014
Law Offices of Eric H. Woods June 2012 - July 2013
Bank of America September 2009 - June 2012
Teletech, Inc. September 2004 - August 2009
Education
Chandler/Gilbert Community College 2014 — 2015
Business, Organizational Leadership
College of Southern Nevada 2012 — 2013
Business
University of Nevada-Las Vegas 2012 — 2012
Paralegal Program
Adam Verrastro Adam Verrastro's TeleTech, Inc Experience January 1998 - January 2000
Job Sales at IAVI
Industry Wholesale
Experience
IAVI September 2007 - Present
Stampede Presentation Products January 2000 - September 2007
Teletech Inc. January 1998 - January 2000
Skills
A.B.C, Project Management
Education
University of Massachusetts, Amherst
Bachelor of Science (BS)
IAVI September 2007 - Present
Stampede Presentation Products January 2000 - September 2007
Teletech Inc. January 1998 - January 2000
Skills
A.B.C, Project Management
Education
University of Massachusetts, Amherst
Bachelor of Science (BS)
Kathryn Matyniak's TeleTech, Inc Experience August 2000 - October 2005
Job HighLevel Executive Assistant to CEOs / Legal Secretary to Multiple Shareholders
Industry Commercial Real Estate
Experience
Trenam Kemker February 2013 - Present
Seven One Seven Parking Enterprises June 2006 - February 2013
TeleTech, Inc. August 2000 - October 2005
Skills
Contract Management, Writing, Event Planning, Training, System Administration, Marketing, Team Building, Process Scheduler, Payroll, Recruiting, Administration, Customer Service
Education
University of South Florida 2014 — 2017
Economics
Hillsborough Community College 2012 — 2014
Associate of Arts (A.A.), Business Administration and Management, General
Trenam Kemker February 2013 - Present
Seven One Seven Parking Enterprises June 2006 - February 2013
TeleTech, Inc. August 2000 - October 2005
Skills
Contract Management, Writing, Event Planning, Training, System Administration, Marketing, Team Building, Process Scheduler, Payroll, Recruiting, Administration, Customer Service
Education
University of South Florida 2014 — 2017
Economics
Hillsborough Community College 2012 — 2014
Associate of Arts (A.A.), Business Administration and Management, General
Carl Beck Carl Beck's TeleTech, Inc Experience July 2000 - November 2003
Job Material Handling Systems Specialist
Industry Logistics and Supply Chain
Experience
Intelligrated October 2012 - Present
Intelligrated January 2012 - Present
All About Photos, Inc November 2003 - May 2011
TeleTech, Inc July 2000 - November 2003
Allied Label Printing Systems, INC June 1996 - July 2000
US Navy December 1990 - December 1998
Carysis, INC March 1995 - November 1995
Hale Electric June 1990 - December 1990
Allied Label Printing Systems, INC June 1984 - June 1989
Skills
Team Building, Start-ups, Strategic Planning, Program Management, Entrepreneurship, Troubleshooting, Warehousing, Logistics, Process Improvement, Windows 7, Technical Support, Automation, Software Documentation, Customer Satisfaction, Continuous Improvement, Microsoft Office, Windows, Team Leadership, Active Directory, Project Management, XP, Testing, Management, Computer Hardware, Distribution Center..., Pneumatics, Access, TCP/IP, PowerPoint, Software Installation, Telecommunications, Customer Service
Education
Kaplan University 2010 — 2010
Intelligrated October 2012 - Present
Intelligrated January 2012 - Present
All About Photos, Inc November 2003 - May 2011
TeleTech, Inc July 2000 - November 2003
Allied Label Printing Systems, INC June 1996 - July 2000
US Navy December 1990 - December 1998
Carysis, INC March 1995 - November 1995
Hale Electric June 1990 - December 1990
Allied Label Printing Systems, INC June 1984 - June 1989
Skills
Team Building, Start-ups, Strategic Planning, Program Management, Entrepreneurship, Troubleshooting, Warehousing, Logistics, Process Improvement, Windows 7, Technical Support, Automation, Software Documentation, Customer Satisfaction, Continuous Improvement, Microsoft Office, Windows, Team Leadership, Active Directory, Project Management, XP, Testing, Management, Computer Hardware, Distribution Center..., Pneumatics, Access, TCP/IP, PowerPoint, Software Installation, Telecommunications, Customer Service
Education
Kaplan University 2010 — 2010
Serenea Bagley Serenea Bagley's TeleTech, Inc Experience October 2002 - August 2009
Job Staffing Coordinator at Remedy Intelligent Staffing
Industry Staffing and Recruiting
Experience
Remedy Intelligent Staffing July 2013 - Present
Remedy Intelligent Staffing September 2010 - July 2013
Teletech Inc. October 2002 - August 2009
Skills
Applicant Tracking..., Staffing Services, Human Resources, Talent Acquisition, Technical Recruiting, Contract Recruitment, Sourcing, Employee Relations, Employee Benefits, Payroll, Time Management
Education
Cheryl Fells School of Business 2002 — 2004
Associate's degree, Medical Administrative/Executive Assistant and Medical Secretary
Remedy Intelligent Staffing July 2013 - Present
Remedy Intelligent Staffing September 2010 - July 2013
Teletech Inc. October 2002 - August 2009
Skills
Applicant Tracking..., Staffing Services, Human Resources, Talent Acquisition, Technical Recruiting, Contract Recruitment, Sourcing, Employee Relations, Employee Benefits, Payroll, Time Management
Education
Cheryl Fells School of Business 2002 — 2004
Associate's degree, Medical Administrative/Executive Assistant and Medical Secretary
Dave Fugera Dave Fugera's TeleTech, Inc Experience January 2002 - August 2005
Job Entrepreneur, Successor, Leader
Industry Management Consulting
Experience
Self-employed October 2010 - Present
Diesel Jeans October 2014 - March 2015
Lifestyle Family Fitness September 2005 - September 2010
Teletech, Inc. January 2002 - August 2005
NEC Technologies, Inc. (Federal Bureau Of Investigation/FBI and Lockheed Martin Partnership) March 1996 - August 2001
Skills
Leadership, Creativity, Task Completion, Entrepreneurship, Consulting, Management, Growth Strategies
Education
Fairmont State University 1991 — 1999
Associate’s Degree, Manufacturing Engineering
Fairmont State University 1991 — 1999
Associate’s Degree, Manufacturing Engineering
International Sports Science Association 2001 — 2002
Personal Training Certification, Fitness and Wellness
Berklee College of Music
Interdisciplinary Music Studies
Self-employed October 2010 - Present
Diesel Jeans October 2014 - March 2015
Lifestyle Family Fitness September 2005 - September 2010
Teletech, Inc. January 2002 - August 2005
NEC Technologies, Inc. (Federal Bureau Of Investigation/FBI and Lockheed Martin Partnership) March 1996 - August 2001
Skills
Leadership, Creativity, Task Completion, Entrepreneurship, Consulting, Management, Growth Strategies
Education
Fairmont State University 1991 — 1999
Associate’s Degree, Manufacturing Engineering
Fairmont State University 1991 — 1999
Associate’s Degree, Manufacturing Engineering
International Sports Science Association 2001 — 2002
Personal Training Certification, Fitness and Wellness
Berklee College of Music
Interdisciplinary Music Studies
Elizabeth Serafin Elizabeth Serafin's TeleTech, Inc Experience May 2008 - January 2009
Job Sr. Mktg Database Statistician at Cricket Communications
Industry Defense & Space
Experience
Comcast Cable January 2015 - Present
Cricket Communications May 2012 - December 2014
ViaSat March 2009 - May 2012
TeleTech Inc May 2008 - January 2009
AT&T Communications September 2005 - May 2008
VISTAR Corporation June 2002 - September 2005
National Stroke Association February 2002 - June 2002
Qwest January 1995 - January 2001
Skills
Analysis, SQL, Call Centers, Analytics, Quality Assurance, SharePoint, Microsoft Excel, Business Objects, Project Management, Call Center, Statistical Data..., Data Analysis, Microsoft PowerPoint, OLAP, Hyperion, Oracle, Microsoft Word, Microsoft Visio, Microsoft Project, Quality, Finance, Budgets, Exact Target, Business Intelligence, Call Center Metrics, IVR Analysis, ACD Analysis, VBA, User Acceptance Testing, SME
Education
Metropolitan State College of Denver 1995 — 2005
Bachelors, Pyschology, 3.8
Comcast Cable January 2015 - Present
Cricket Communications May 2012 - December 2014
ViaSat March 2009 - May 2012
TeleTech Inc May 2008 - January 2009
AT&T Communications September 2005 - May 2008
VISTAR Corporation June 2002 - September 2005
National Stroke Association February 2002 - June 2002
Qwest January 1995 - January 2001
Skills
Analysis, SQL, Call Centers, Analytics, Quality Assurance, SharePoint, Microsoft Excel, Business Objects, Project Management, Call Center, Statistical Data..., Data Analysis, Microsoft PowerPoint, OLAP, Hyperion, Oracle, Microsoft Word, Microsoft Visio, Microsoft Project, Quality, Finance, Budgets, Exact Target, Business Intelligence, Call Center Metrics, IVR Analysis, ACD Analysis, VBA, User Acceptance Testing, SME
Education
Metropolitan State College of Denver 1995 — 2005
Bachelors, Pyschology, 3.8
Linda Holowchak Linda Holowchak's TeleTech, Inc Experience December 2013 - Present
Job
Industry Consumer Services
Experience
Teletech, Inc December 2013 - Present
Walmart January 2000 - September 2011
Walmart April 1995 - January 2000
Skills
Budget Monitoring, Budget Setting, Training, Retail, Troubleshooting, Project Management, Technical Support, Store Management, Project Planning, Time Management, Leadership, Budgets, Recruiting, Customer Service, Coaching, Strategy, Hiring
Education
Nassau Community College 1980 — 1981
None, Computer Science, 3.7
Brooklyn College 1972 — 1973
None, Liberal Arts and Sciences, General Studies and Humanities, 3.8
Teletech, Inc December 2013 - Present
Walmart January 2000 - September 2011
Walmart April 1995 - January 2000
Skills
Budget Monitoring, Budget Setting, Training, Retail, Troubleshooting, Project Management, Technical Support, Store Management, Project Planning, Time Management, Leadership, Budgets, Recruiting, Customer Service, Coaching, Strategy, Hiring
Education
Nassau Community College 1980 — 1981
None, Computer Science, 3.7
Brooklyn College 1972 — 1973
None, Liberal Arts and Sciences, General Studies and Humanities, 3.8
James Stockton James Stockton's TeleTech, Inc Experience 2007 - 2013
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Jack Henry & Associates August 2013 - Present
Teletech Inc. 2007 - 2013
Skills
XP, Computer Hardware, Active Directory, Windows 7, Windows Server, Technical Support, Troubleshooting, Operating Systems, Servers, Hardware, Help Desk Support, Windows, Software Installation, Disaster Recovery, Computer Repair, Software Documentation, TCP/IP, Information Technology, Networking, Laptops, DHCP, VPN, Group Policy, Citrix, Network Administration, System Deployment, A Certified, Wireless Networking, Routers, System Administration, DNS, Remote Desktop, Windows Vista, Workstations, Microsoft Technologies, Computer Security, Hardware Support, SCCM, Software, Windows XP
Education
Ozarks Technical Community College 2010 — 2012
Associate of Applied Science, Network and System Administration/Administrator
Jack Henry & Associates August 2013 - Present
Teletech Inc. 2007 - 2013
Skills
XP, Computer Hardware, Active Directory, Windows 7, Windows Server, Technical Support, Troubleshooting, Operating Systems, Servers, Hardware, Help Desk Support, Windows, Software Installation, Disaster Recovery, Computer Repair, Software Documentation, TCP/IP, Information Technology, Networking, Laptops, DHCP, VPN, Group Policy, Citrix, Network Administration, System Deployment, A Certified, Wireless Networking, Routers, System Administration, DNS, Remote Desktop, Windows Vista, Workstations, Microsoft Technologies, Computer Security, Hardware Support, SCCM, Software, Windows XP
Education
Ozarks Technical Community College 2010 — 2012
Associate of Applied Science, Network and System Administration/Administrator
Sarah Trimble Kee Sarah Trimble Kee's TeleTech, Inc Experience January 2015 - April 2015
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Teletech Inc. January 2015 - April 2015
Alpine Access August 2014 - January 2015
Corrections Corporation of America June 2013 - August 2014
University of Memphis 2007 - 2011
Skills
SQL, Databases, Visio, Access, Visual Basic, Web Design, HTML, SharePoint, Windows 7, Research Information, Project Management, Teaching, Fire Safety, Android Development, Microsoft Excel, Microsoft Word, OSX, Troubleshooting, Windows, Outlook, Customer Service, Kronos, Technical Support, Training, Computer Hardware, Windows XP, Networking, Help Desk Support, Security, Operating Systems, Microsoft Exchange, Software Installation, Information Technology, Microsoft Office, PowerPoint, Citrix, Printers, Microsoft Office 2007, Administration, Hardware, Management, Software Documentation, System Administration, Process Improvement, Business Analysis
Education
The University of Memphis 2005 — 2010
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
Overton High School
Teletech Inc. January 2015 - April 2015
Alpine Access August 2014 - January 2015
Corrections Corporation of America June 2013 - August 2014
University of Memphis 2007 - 2011
Skills
SQL, Databases, Visio, Access, Visual Basic, Web Design, HTML, SharePoint, Windows 7, Research Information, Project Management, Teaching, Fire Safety, Android Development, Microsoft Excel, Microsoft Word, OSX, Troubleshooting, Windows, Outlook, Customer Service, Kronos, Technical Support, Training, Computer Hardware, Windows XP, Networking, Help Desk Support, Security, Operating Systems, Microsoft Exchange, Software Installation, Information Technology, Microsoft Office, PowerPoint, Citrix, Printers, Microsoft Office 2007, Administration, Hardware, Management, Software Documentation, System Administration, Process Improvement, Business Analysis
Education
The University of Memphis 2005 — 2010
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
Overton High School
Kalyan Nepal Kalyan Nepal's TeleTech, Inc Experience May 2006 - June 2008
Job Sales Manager at GLENTEL Inc.
Industry Telecommunications
Experience
GLENTEL Inc. January 2008 - Present
Teletech Inc. May 2006 - June 2008
Rogers Wireless October 2004 - July 2005
Skills
Sales Management, Customer Service, Team Building, Team Leadership, Retail, Negotiation, Coaching, Microsoft Excel, Management, Training, Business Strategy, Social Media, Strategic Planning, Project Planning, Sales Operations, Sales Process, Microsoft Office, Sales, Wireless, Program Management
Education
Canadore College
Graduate, Hotel Resort and Restaurant Management
Canadore College
Post Graduate, BBA
NITT College
Diploma in Information Technology
GLENTEL Inc. January 2008 - Present
Teletech Inc. May 2006 - June 2008
Rogers Wireless October 2004 - July 2005
Skills
Sales Management, Customer Service, Team Building, Team Leadership, Retail, Negotiation, Coaching, Microsoft Excel, Management, Training, Business Strategy, Social Media, Strategic Planning, Project Planning, Sales Operations, Sales Process, Microsoft Office, Sales, Wireless, Program Management
Education
Canadore College
Graduate, Hotel Resort and Restaurant Management
Canadore College
Post Graduate, BBA
NITT College
Diploma in Information Technology
Jaquita Horne, MHRM's TeleTech, Inc Experience December 2014 - February 2015
Job Human Resources Professional
Industry Human Resources
Experience
AllMed Staffing- UnitedHealthcare September 2014 - May 2015
Teletech, Inc. December 2014 - February 2015
Humana April 2012 - August 2014
The Home Depot August 2007 - January 2012
Phoebe Putney Memorial Hospital August 2010 - December 2010
Skills
Customer Satisfaction, Management, Benefits Administration, Customer Service, Retail, Employee Benefits, Time Management, Employee Relations, Onboarding, Data Entry, Real Estate, Recruiting, New Hire Orientations, Human Resources, Outlook, Call Centers, Employee Training, Training, HRIS, Telephone Skills, Microsoft Office, Microsoft Excel, PowerPoint, Medical Records, Administration, Access
Education
Keller Graduate School of Management of DeVry University 2011 — 2013
Masters, Human Resource Management with concentration in Health Services, 3.65
Albany State University 2009 — 2011
Bachelor of Science, Management with a concentration in Healthcare, 3.24
AllMed Staffing- UnitedHealthcare September 2014 - May 2015
Teletech, Inc. December 2014 - February 2015
Humana April 2012 - August 2014
The Home Depot August 2007 - January 2012
Phoebe Putney Memorial Hospital August 2010 - December 2010
Skills
Customer Satisfaction, Management, Benefits Administration, Customer Service, Retail, Employee Benefits, Time Management, Employee Relations, Onboarding, Data Entry, Real Estate, Recruiting, New Hire Orientations, Human Resources, Outlook, Call Centers, Employee Training, Training, HRIS, Telephone Skills, Microsoft Office, Microsoft Excel, PowerPoint, Medical Records, Administration, Access
Education
Keller Graduate School of Management of DeVry University 2011 — 2013
Masters, Human Resource Management with concentration in Health Services, 3.65
Albany State University 2009 — 2011
Bachelor of Science, Management with a concentration in Healthcare, 3.24
Kimberly Hamill Kimberly Hamill's TeleTech, Inc Experience October 2012 - January 2013
Job Customer Service Professional
Industry Consumer Services
Experience
N.E.W. Customer Service Companies, Inc March 2013 - Present
Teletech Inc. October 2012 - January 2013
Northwest Arkansas Children's Shelter April 2012 - November 2012
Skills
Technical Support, Customer Service, Customer Satisfaction, Verbal De-escalation, Call Centers, Invoicing, Customer Experience, Customer Retention, Troubleshooting, Telephone Skills, Time Management, Access, Outlook, Customer Support, Hiring, Phone Etiquette, Teamwork, Process Improvement, Software Documentation, Supervisory Skills, Data Entry, Workforce Management, Inventory Management, Administration, Team Leadership, Telemarketing, Call Center Development, Training, Process Scheduler, Employee Training, Leadership, Quality Assurance, Team Building, Customer Service..., Fax
Education
University of Arkansas at Fayetteville 2005 — 2008
Social Work
San Antonio College 2003 — 2005
Sociology
N.E.W. Customer Service Companies, Inc March 2013 - Present
Teletech Inc. October 2012 - January 2013
Northwest Arkansas Children's Shelter April 2012 - November 2012
Skills
Technical Support, Customer Service, Customer Satisfaction, Verbal De-escalation, Call Centers, Invoicing, Customer Experience, Customer Retention, Troubleshooting, Telephone Skills, Time Management, Access, Outlook, Customer Support, Hiring, Phone Etiquette, Teamwork, Process Improvement, Software Documentation, Supervisory Skills, Data Entry, Workforce Management, Inventory Management, Administration, Team Leadership, Telemarketing, Call Center Development, Training, Process Scheduler, Employee Training, Leadership, Quality Assurance, Team Building, Customer Service..., Fax
Education
University of Arkansas at Fayetteville 2005 — 2008
Social Work
San Antonio College 2003 — 2005
Sociology
Patrick Wink Nolan Patrick Wink Nolan's TeleTech, Inc Experience May 2011 - November 2011
Job Owner/Photographer & CFO at Living Radiant Photography
Industry Photography
Experience
Pitch Hit Run Baseball Studio January 2015 - Present
Private Baseball Instruction November 2013 - Present
Living Radiant Photography May 2010 - Present
Accent Design 2009 - 2015
RP.Pemberley Enterprises April 2009 - December 2013
Pitcher's Edge Performance Studio April 2011 - November 2013
Trinidad Triggers April 2013 - August 2013
Trinity Assembly of God January 2011 - January 2013
Las Cruces Vaqueros April 2012 - September 2012
Teletech Inc. May 2011 - November 2011
Skills
Coaching, Microsoft Office, Public Speaking, Baseball, Event Planning, Sports, Social Media, Leadership Development
Education
University of Maryland Baltimore County 2007 — 2009
Interdisciplinary Studies (Business, Psychology)
University of Maryland College Park 2005 — 2007
Architecture, Kinesiology
Pitch Hit Run Baseball Studio January 2015 - Present
Private Baseball Instruction November 2013 - Present
Living Radiant Photography May 2010 - Present
Accent Design 2009 - 2015
RP.Pemberley Enterprises April 2009 - December 2013
Pitcher's Edge Performance Studio April 2011 - November 2013
Trinidad Triggers April 2013 - August 2013
Trinity Assembly of God January 2011 - January 2013
Las Cruces Vaqueros April 2012 - September 2012
Teletech Inc. May 2011 - November 2011
Skills
Coaching, Microsoft Office, Public Speaking, Baseball, Event Planning, Sports, Social Media, Leadership Development
Education
University of Maryland Baltimore County 2007 — 2009
Interdisciplinary Studies (Business, Psychology)
University of Maryland College Park 2005 — 2007
Architecture, Kinesiology
Eboni Gary's TeleTech, Inc Experience December 2013 - October 2014
Job EntryLevel Customer Service Representative
Industry Information Services
Experience
Teletech Inc. December 2013 - October 2014
Westview Primary Elementary February 2011 - March 2011
iQor February 2010 - January 2011
Ann Taylor Factory November 2009 - November 2009
Forever 21 November 2005 - May 2006
Skills
Customer Service, Sales, Retail, Fashion, Computers, Microsoft Office, Customer Support, Customer Experience, Retail Sales, Customer Satisfaction, Microsoft Word, Microsoft Excel
Education
Fayetteville Technical Community College 2014 — 2016
Associate's degree, Early Childhood Education and Teaching
Trident Technical College 2011 — 2011
n/a, Psychology
Charleston Southern University 2008 — 2010
n/a, Psychology
Johnson C. Smith University - JCSU 2006 — 2008
n/a, Business Administration and Management, General
Plainfield High School 2002 — 2006
High School Diploma, Business Administration and Management, General
Teletech Inc. December 2013 - October 2014
Westview Primary Elementary February 2011 - March 2011
iQor February 2010 - January 2011
Ann Taylor Factory November 2009 - November 2009
Forever 21 November 2005 - May 2006
Skills
Customer Service, Sales, Retail, Fashion, Computers, Microsoft Office, Customer Support, Customer Experience, Retail Sales, Customer Satisfaction, Microsoft Word, Microsoft Excel
Education
Fayetteville Technical Community College 2014 — 2016
Associate's degree, Early Childhood Education and Teaching
Trident Technical College 2011 — 2011
n/a, Psychology
Charleston Southern University 2008 — 2010
n/a, Psychology
Johnson C. Smith University - JCSU 2006 — 2008
n/a, Business Administration and Management, General
Plainfield High School 2002 — 2006
High School Diploma, Business Administration and Management, General
Leon Strickland Leon Strickland's TeleTech, Inc Experience January 2006 - April 2008
Job Customer Service/Sales/Appointment Setting
Industry Internet
Experience
LK Marketing March 2011 - Present
Kgb_USA March 2008 - June 2011
Teletech Inc January 2006 - April 2008
The PIC Group October 2003 - October 2005
Skills
Computer Application..., Customer Acquisition, Customer Retention, Customer Support, Data Entry, Databases, CRM, Accounts Payable, Account Management, Customer Service, Customer Satisfaction, Customer Engagement, Research, Online Research, Quantitative Research, Sales, Sales Process, Direct Sales, Email Marketing
Education
Detroit Business Institute 1983 — 1984
Certificate, Accounting
Detroit Business Institute-Southfield 1983 — 1984
Certificate, Accounting, 3.5
LK Marketing March 2011 - Present
Kgb_USA March 2008 - June 2011
Teletech Inc January 2006 - April 2008
The PIC Group October 2003 - October 2005
Skills
Computer Application..., Customer Acquisition, Customer Retention, Customer Support, Data Entry, Databases, CRM, Accounts Payable, Account Management, Customer Service, Customer Satisfaction, Customer Engagement, Research, Online Research, Quantitative Research, Sales, Sales Process, Direct Sales, Email Marketing
Education
Detroit Business Institute 1983 — 1984
Certificate, Accounting
Detroit Business Institute-Southfield 1983 — 1984
Certificate, Accounting, 3.5
Molly Bauman's TeleTech, Inc Experience October 2010 - May 2012
Job Recreation Superintendent at City of Fremont
Industry Health, Wellness and Fitness
Experience
City of Fremont May 2012 - Present
TeleTech, Inc October 2010 - May 2012
Northern Ohio Medical Fitness Center June 2009 - October 2011
Lifestyles for Ladies September 2007 - December 2009
Bowling Green Community Center January 2007 - December 2009
BGSU January 2006 - December 2009
Wildwood Athletic Club February 2009 - June 2009
Cooper Aerobics Center May 2007 - August 2007
Skills
Coaching, Wellness, Personal Training, Fitness, Training, Organizational..., Strength Training, Team Building, Exceptional People..., Community Outreach, Department Budgeting, Weight Training, Management, Personnel Management, Customer Service, Fitness Training, Healthcare, Policy, Program Management
Education
Bowling Green State University Bowling
Masters of Education, Recreation and Tourism
Bowling Green State University Bowling
Bachelor of Science, Exercise Science; Exercise Programming
Coastal Carolina University
City of Fremont May 2012 - Present
TeleTech, Inc October 2010 - May 2012
Northern Ohio Medical Fitness Center June 2009 - October 2011
Lifestyles for Ladies September 2007 - December 2009
Bowling Green Community Center January 2007 - December 2009
BGSU January 2006 - December 2009
Wildwood Athletic Club February 2009 - June 2009
Cooper Aerobics Center May 2007 - August 2007
Skills
Coaching, Wellness, Personal Training, Fitness, Training, Organizational..., Strength Training, Team Building, Exceptional People..., Community Outreach, Department Budgeting, Weight Training, Management, Personnel Management, Customer Service, Fitness Training, Healthcare, Policy, Program Management
Education
Bowling Green State University Bowling
Masters of Education, Recreation and Tourism
Bowling Green State University Bowling
Bachelor of Science, Exercise Science; Exercise Programming
Coastal Carolina University
Justin Appel Justin Appel's TeleTech, Inc Experience May 2009 - June 2009
Job Operations at Rexel Holdings USA, Corp. (Platt Electric Supply DC #75)
Industry Online Media
Experience
Platt Electric Supply May 2015 - Present
Rexel Holdings USA, Corp. December 2013 - Present
Vesta Corporation June 2012 - October 2012
Genesis Express & Logistics, Inc., April 2012 - June 2012
Comcast October 2009 - November 2009
Teletech Inc. May 2009 - June 2009
Benchmark Services August 2008 - April 2009
Standard Bags Manufacturing, Inc. July 2008 - August 2008
Mor-tech Fabrications March 2008 - June 2008
Hose and Rubber Supply January 2007 - March 2008
Skills
Customer Service, Access, Microsoft Word, Microsoft Excel, Process Scheduler, Invoicing, Human Resources, Excel, Word, Inventory Management, Problem Solving, Supervisory Skills, Accounting, Call Center, PowerPoint, Microsoft Office, Teamwork, Windows, Writing, Lotus Notes, Data Entry, Scheduling, HTML, XHTML, HTML5,..., Dreamweaver CS4 and CS6, Photoshop CS6, Quickbooks 2013
Education
Portland Community College 2010 — 2015
Associate of Applied Science, Accounting
Williston State College 2005 — 2006
No degree obtained., Accounting Major, Cumulative GPA: 3.16
Platt Electric Supply May 2015 - Present
Rexel Holdings USA, Corp. December 2013 - Present
Vesta Corporation June 2012 - October 2012
Genesis Express & Logistics, Inc., April 2012 - June 2012
Comcast October 2009 - November 2009
Teletech Inc. May 2009 - June 2009
Benchmark Services August 2008 - April 2009
Standard Bags Manufacturing, Inc. July 2008 - August 2008
Mor-tech Fabrications March 2008 - June 2008
Hose and Rubber Supply January 2007 - March 2008
Skills
Customer Service, Access, Microsoft Word, Microsoft Excel, Process Scheduler, Invoicing, Human Resources, Excel, Word, Inventory Management, Problem Solving, Supervisory Skills, Accounting, Call Center, PowerPoint, Microsoft Office, Teamwork, Windows, Writing, Lotus Notes, Data Entry, Scheduling, HTML, XHTML, HTML5,..., Dreamweaver CS4 and CS6, Photoshop CS6, Quickbooks 2013
Education
Portland Community College 2010 — 2015
Associate of Applied Science, Accounting
Williston State College 2005 — 2006
No degree obtained., Accounting Major, Cumulative GPA: 3.16
Mike Swigert Mike Swigert's TeleTech, Inc Experience October 2007 - February 2011
Job Residential Specialist at Burrell Health Center
Industry Mental Health Care
Experience
Burrell Healh Center April 2012 - Present
Teletech Inc. October 2007 - February 2011
Addtronics Business Systems May 2005 - March 2007
United States Marine Corps July 1980 - September 1987
Skills
Mad Bowhunting skills,..., Sales, Residential Homes, Nonprofits, Event Planning, Time Management, MS Office, Customer Service, Technical Support, Mechanical Aptitude, MIG welding, Multivariate Statistics, Communication Skills, Leadership, Budgets, Software Documentation, Data Entry, Troubleshooting
Education
Missouri State University 2011 — 2013
Bachelors of Science, Psychology, 3.00
Ozarks Technical Community College 2002 — 2011
Associate of Arts (A.A.), General Education
Lebanon High School 1976 — 1980
High School Diploma, general education
Burrell Healh Center April 2012 - Present
Teletech Inc. October 2007 - February 2011
Addtronics Business Systems May 2005 - March 2007
United States Marine Corps July 1980 - September 1987
Skills
Mad Bowhunting skills,..., Sales, Residential Homes, Nonprofits, Event Planning, Time Management, MS Office, Customer Service, Technical Support, Mechanical Aptitude, MIG welding, Multivariate Statistics, Communication Skills, Leadership, Budgets, Software Documentation, Data Entry, Troubleshooting
Education
Missouri State University 2011 — 2013
Bachelors of Science, Psychology, 3.00
Ozarks Technical Community College 2002 — 2011
Associate of Arts (A.A.), General Education
Lebanon High School 1976 — 1980
High School Diploma, general education
Carlina Ford Mercer's TeleTech, Inc Experience November 2009 - March 2011
Job Office Manager / Administrative Assistant
Industry
Experience
West At Home, LLC December 2014 - Present
AMBS, Inc. March 2014 - March 2015
Aegis Communications May 2011 - October 2012
Teletech, Inc. November 2009 - March 2011
T&S Rentals October 2004 - September 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Photoshop, English, Windows, QuickBooks, Microsoft Money, AS400 system, Data Entry, Administrative..., Filing, Office Management, Management, Bookkeeping, Call Centers, Outlook, Accounting, Time Management
Education
Fairmont State University 2012 — 2015
North Marion High School
West At Home, LLC December 2014 - Present
AMBS, Inc. March 2014 - March 2015
Aegis Communications May 2011 - October 2012
Teletech, Inc. November 2009 - March 2011
T&S Rentals October 2004 - September 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Photoshop, English, Windows, QuickBooks, Microsoft Money, AS400 system, Data Entry, Administrative..., Filing, Office Management, Management, Bookkeeping, Call Centers, Outlook, Accounting, Time Management
Education
Fairmont State University 2012 — 2015
North Marion High School
Gilbert (Ray) Corliss Gilbert (Ray) Corliss's TeleTech, Inc Experience 2002 - 2006
Job Customer Retention at Balise Dealer Services
Industry
Experience
Balise Dealer Services July 2013 - Present
MassMutual Financial Group 2006 - 2012
Teletech Inc. 2002 - 2006
First Notice Systems October 1998 - August 2002
Skills
•Wrote advertising copy..., •Seven years of..., •Computer skills: DOS..., environments, Microsoft..., Internet Explorer,..., •Call-Center..., workers comp, medical,..., •Certified in Quality..., •Administered special..., •Expedited and..., for major oil companies..., year post-shipment..., •Sold residential real..., •Participated in Human..., Insurance, Outlook, Telephone Skills, Call Centers, Training, Coaching, Quality Assurance, Human Resources, Microsoft Office, Customer Service, Employee Benefits
Education
University of Maine 1969 — 1973
Bachelor of Science (BS), Microbiology, General, 2.4
Landry, Lyons & Whyte
Real Estate Course
STCC
Medical Terminology, A
Balise Dealer Services July 2013 - Present
MassMutual Financial Group 2006 - 2012
Teletech Inc. 2002 - 2006
First Notice Systems October 1998 - August 2002
Skills
•Wrote advertising copy..., •Seven years of..., •Computer skills: DOS..., environments, Microsoft..., Internet Explorer,..., •Call-Center..., workers comp, medical,..., •Certified in Quality..., •Administered special..., •Expedited and..., for major oil companies..., year post-shipment..., •Sold residential real..., •Participated in Human..., Insurance, Outlook, Telephone Skills, Call Centers, Training, Coaching, Quality Assurance, Human Resources, Microsoft Office, Customer Service, Employee Benefits
Education
University of Maine 1969 — 1973
Bachelor of Science (BS), Microbiology, General, 2.4
Landry, Lyons & Whyte
Real Estate Course
STCC
Medical Terminology, A
Bart Hamrick Bart Hamrick's TeleTech, Inc Experience September 2009 - February 2010
Job Certified Medical Assistant Supervisor at Comprehensive Pain Care Center
Industry Medical Practice
Experience
Lorain Surgery and Comprehensive Pain Care Center August 2012 - Present
Harmony Homecare December 2011 - Present
Lorain County Health & Dentistry November 2011 - Present
Ohio Business College September 2011 - August 2012
Cleveland Clinic Foundation July 2011 - August 2011
Teletech Inc September 2009 - February 2010
Buckeye Pasta Inc October 2001 - August 2008
Skills
Phlebotomy, Injectable, Vital Signs, Urinalysis, EKG, Autoclave, Medical Terminology, Venipuncture, Customer Service, Teaching, Microsoft Word, Microsoft Excel, PowerPoint, Chart, Microsoft Office, Management, Oral & Written..., Leadership, Mathematics, Office Management, Problem Solving, Creative Writing, Small Business...
Education
Ohio Business College 2010 — 2011
Diploma, Medical Assisting
Ashworth University 2008 — 2010
Diploma, Forensics/Private Investigator
Ashworth University 2008 — 2010
Diploma, Small Business Management/Medical Billing and Coding, A
Southview High School 1984 — 1987
Diploma, General
Lorain Surgery and Comprehensive Pain Care Center August 2012 - Present
Harmony Homecare December 2011 - Present
Lorain County Health & Dentistry November 2011 - Present
Ohio Business College September 2011 - August 2012
Cleveland Clinic Foundation July 2011 - August 2011
Teletech Inc September 2009 - February 2010
Buckeye Pasta Inc October 2001 - August 2008
Skills
Phlebotomy, Injectable, Vital Signs, Urinalysis, EKG, Autoclave, Medical Terminology, Venipuncture, Customer Service, Teaching, Microsoft Word, Microsoft Excel, PowerPoint, Chart, Microsoft Office, Management, Oral & Written..., Leadership, Mathematics, Office Management, Problem Solving, Creative Writing, Small Business...
Education
Ohio Business College 2010 — 2011
Diploma, Medical Assisting
Ashworth University 2008 — 2010
Diploma, Forensics/Private Investigator
Ashworth University 2008 — 2010
Diploma, Small Business Management/Medical Billing and Coding, A
Southview High School 1984 — 1987
Diploma, General
Patrick Gentry Patrick Gentry's TeleTech, Inc Experience October 2012 - Present
Job Tax Examining Technician at Internal Revenue Service
Industry Government Administration
Experience
Internal Revenue Service March 2013 - Present
Teletech Inc. October 2012 - Present
Victory World Church March 2012 - June 2012
Jay Enterprises April 2010 - March 2012
Cbeyond September 2011 - November 2011
AT&T Global Services March 2007 - March 2009
Cadillac Jack September 2006 - January 2007
Interland Inc October 2003 - August 2005
Hawk Communications March 2003 - August 2003
Hewlett Packard August 2000 - February 2003
Skills
DNS, Technical Support, Customer Service, Team Leadership, Microsoft Office, Outlook, Microsoft Excel, Team Building, Process Improvement, Sales, Change Management, Microsoft Word, PowerPoint, Budgets, Account Management, Coaching
Education
American InterContinental University 2007 — 2010
Bachelor of Business Administration, Accounting; Finance
Cochise College 1990 — 1990
Accounting
Metropolitan State College of Denver 1985 — 1986
Accounting
Arizona State University 1984 — 1985
Accounting
East High School 1981 — 1984
Internal Revenue Service March 2013 - Present
Teletech Inc. October 2012 - Present
Victory World Church March 2012 - June 2012
Jay Enterprises April 2010 - March 2012
Cbeyond September 2011 - November 2011
AT&T Global Services March 2007 - March 2009
Cadillac Jack September 2006 - January 2007
Interland Inc October 2003 - August 2005
Hawk Communications March 2003 - August 2003
Hewlett Packard August 2000 - February 2003
Skills
DNS, Technical Support, Customer Service, Team Leadership, Microsoft Office, Outlook, Microsoft Excel, Team Building, Process Improvement, Sales, Change Management, Microsoft Word, PowerPoint, Budgets, Account Management, Coaching
Education
American InterContinental University 2007 — 2010
Bachelor of Business Administration, Accounting; Finance
Cochise College 1990 — 1990
Accounting
Metropolitan State College of Denver 1985 — 1986
Accounting
Arizona State University 1984 — 1985
Accounting
East High School 1981 — 1984
James York James York's TeleTech, Inc Experience 2009 - 2010
Job Educational Consultant at Kennsei Trading. www.KTCashflow.com
Industry Investment Management
Experience
Kennsei Trading Inc August 2013 - Present
JYDPC.com January 2008 - Present
JYDHosting.com January 2003 - Present
Staffing Force December 2007 - September 2013
AllCovered 2011 - 2011
Teletech Inc. 2009 - 2010
Spherion Technology 2000 - 2002
Skills
Information Technology, Technical Recruiting, Talent Acquisition, Recruiting, Internet Recruiting, Applicant Tracking..., Executive Search, Sourcing, Contract Recruitment, Team Leadership, SDLC, Project Management, Customer Service, Team Building, Screening, Benefits Negotiation, Strategic Planning, Temporary Placement, Troubleshooting, Microsoft Office, Screening Resumes, Permanent Placement, Temporary Staffing, Business Development, Management, Staffing Services
Education
University of Nebraska at Kearney 1986 — 1992
BA, International Studies and French
Kearney High School 1983 — 1986
Kennsei Trading Inc August 2013 - Present
JYDPC.com January 2008 - Present
JYDHosting.com January 2003 - Present
Staffing Force December 2007 - September 2013
AllCovered 2011 - 2011
Teletech Inc. 2009 - 2010
Spherion Technology 2000 - 2002
Skills
Information Technology, Technical Recruiting, Talent Acquisition, Recruiting, Internet Recruiting, Applicant Tracking..., Executive Search, Sourcing, Contract Recruitment, Team Leadership, SDLC, Project Management, Customer Service, Team Building, Screening, Benefits Negotiation, Strategic Planning, Temporary Placement, Troubleshooting, Microsoft Office, Screening Resumes, Permanent Placement, Temporary Staffing, Business Development, Management, Staffing Services
Education
University of Nebraska at Kearney 1986 — 1992
BA, International Studies and French
Kearney High School 1983 — 1986
Paola Ramírez Myers's TeleTech, Inc Experience May 2007 - November 2009
Job American Red Cross Bilingual Team Lead
Industry Telecommunications
Experience
American Red Cross (Teletech) June 2012 - Present
Salon Capelli & day spa September 2010 - Present
Salon Capelli and day spa September 2010 - Present
Teletech Inc. May 2007 - November 2009
Skills
Customer Service, Quality Assurance, Microsoft Office, Microsoft Excel, Management, Team Building, Team Leadership, Teamwork, Time Management, Training, Windows, Customer Satisfaction, Call Centers
Education
Laurel Business Institute 2010 — 2011
Cosmetology, Cosmelogy
Uniontown area high school 2003 — 2004
High school, High School/Secondary Diplomas and Certificates
American Red Cross (Teletech) June 2012 - Present
Salon Capelli & day spa September 2010 - Present
Salon Capelli and day spa September 2010 - Present
Teletech Inc. May 2007 - November 2009
Skills
Customer Service, Quality Assurance, Microsoft Office, Microsoft Excel, Management, Team Building, Team Leadership, Teamwork, Time Management, Training, Windows, Customer Satisfaction, Call Centers
Education
Laurel Business Institute 2010 — 2011
Cosmetology, Cosmelogy
Uniontown area high school 2003 — 2004
High school, High School/Secondary Diplomas and Certificates
Daniel Byerly II Daniel Byerly II's TeleTech, Inc Experience December 2009 - December 2010
Job Software Support Engineer at SSI Schaefer Systems International North America
Industry Information Technology and Services
Experience
SSI Schaefer Systems International North America July 2015 - Present
SpedTrack October 2012 - June 2015
ConocoPhillips May 2013 - August 2013
Missouri State University August 2012 - November 2012
Teletech Inc. December 2009 - December 2010
Jayhawk Fire Sprinkler Co., Inc. June 2008 - November 2008
Skills
PL/SQL, ASP.NET, ABAP, SAP, CSS, Customer Service, Microsoft Excel, PowerPoint, Java, Visual Studio, Dreamweaver, JavaScript, Linux, Human Resources, Eclipse, HTML 5, XSLT, Employee Management, AutoCAD 3D, AutoCAD Mechanical, Communication Skills, Cross-functional Team..., Conflict Resolution, Inventor
Education
Missouri State University 2011 — 2015
Bachelor's Degree, Computer and Information Sciences and Support Services, Senior
Vatterott College 2007 — 2008
Associate of Science (A.S.), Computer Design
Ozarks Technical Community College
SSI Schaefer Systems International North America July 2015 - Present
SpedTrack October 2012 - June 2015
ConocoPhillips May 2013 - August 2013
Missouri State University August 2012 - November 2012
Teletech Inc. December 2009 - December 2010
Jayhawk Fire Sprinkler Co., Inc. June 2008 - November 2008
Skills
PL/SQL, ASP.NET, ABAP, SAP, CSS, Customer Service, Microsoft Excel, PowerPoint, Java, Visual Studio, Dreamweaver, JavaScript, Linux, Human Resources, Eclipse, HTML 5, XSLT, Employee Management, AutoCAD 3D, AutoCAD Mechanical, Communication Skills, Cross-functional Team..., Conflict Resolution, Inventor
Education
Missouri State University 2011 — 2015
Bachelor's Degree, Computer and Information Sciences and Support Services, Senior
Vatterott College 2007 — 2008
Associate of Science (A.S.), Computer Design
Ozarks Technical Community College
Clifford Funk Clifford Funk's TeleTech, Inc Experience 2011 - 2013
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Teletech Inc. 2011 - 2013
Skills
Troubleshooting, Windows 7, XP, Computer Hardware, Technical Support, Access, Microsoft Excel, Java, Networking, HTML, Operating Systems, Customer Service, C++
Education
Metropolitan Community College-Blue River 2009 — 2009
A+ certification, A+ Essentials, A+ IT Technician
Bryan Carrear college 1999 — 2001
certificate of completion, Computer Science, 3.0
East Fairmont High School 1982 — 1986
high school diploma, Computer Science, automotive tech, 12
Teletech Inc. 2011 - 2013
Skills
Troubleshooting, Windows 7, XP, Computer Hardware, Technical Support, Access, Microsoft Excel, Java, Networking, HTML, Operating Systems, Customer Service, C++
Education
Metropolitan Community College-Blue River 2009 — 2009
A+ certification, A+ Essentials, A+ IT Technician
Bryan Carrear college 1999 — 2001
certificate of completion, Computer Science, 3.0
East Fairmont High School 1982 — 1986
high school diploma, Computer Science, automotive tech, 12
Jarrod Blotner Jarrod Blotner's TeleTech, Inc Experience May 2011 - January 2013
Job Student
Industry Information Technology and Services
Experience
Teletech Inc. May 2011 - January 2013
Penmac, Inc. March 2011 - April 2011
Jarden Corporation June 2007 - April 2009
Penmac, Inc. December 2006 - June 2007
Skills
Computer Hardware, Computer Software..., Microsoft Office, Microsoft Excel, Microsoft Word, Material Handling, Warehouse Control, Mixing/Blending..., Food Service, Cashiering, Call Center, Labels, Scanners, Assemblies, Calculator, Forklift Operator, Ten Key, Retail, Data Entry, Database Administration, Computer Repair, Remote Troubleshooting, Multi-line Phone, PowerPoint, Fax, Windows 7, Windows XP Pro, windows 8, Microsoft Office 2007
Education
Ozarks Technical Community College 2013 — 2015
Associate's Degree, Computer Networking, 4.0
Northwestern Health Sciences University 2005 — 2006
Massage Therapy/Therapeutic Massage
Eagan High School 1997 — 2002
General Studies
Teletech Inc. May 2011 - January 2013
Penmac, Inc. March 2011 - April 2011
Jarden Corporation June 2007 - April 2009
Penmac, Inc. December 2006 - June 2007
Skills
Computer Hardware, Computer Software..., Microsoft Office, Microsoft Excel, Microsoft Word, Material Handling, Warehouse Control, Mixing/Blending..., Food Service, Cashiering, Call Center, Labels, Scanners, Assemblies, Calculator, Forklift Operator, Ten Key, Retail, Data Entry, Database Administration, Computer Repair, Remote Troubleshooting, Multi-line Phone, PowerPoint, Fax, Windows 7, Windows XP Pro, windows 8, Microsoft Office 2007
Education
Ozarks Technical Community College 2013 — 2015
Associate's Degree, Computer Networking, 4.0
Northwestern Health Sciences University 2005 — 2006
Massage Therapy/Therapeutic Massage
Eagan High School 1997 — 2002
General Studies
Leon Lachance, SPHR's TeleTech, Inc Experience September 1999 - March 2001
Job Director of Human Resources, Digital Risk
Industry Financial Services
Experience
Digital Risk May 2012 - Present
Navigator Executive Advisors August 2010 - June 2012
Self Employed August 2008 - August 2010
Centex August 2005 - July 2008
Walt Disney World October 2003 - August 2005
COUNTRYWIDE HOME LOANS November 2002 - October 2003
EMPOWER-U, Inc. March 2001 - April 2002
TELETECH, INC. September 1999 - March 2001
WALT DISNEY WORLD COMPANY May 1991 - September 1999
Skills
Organizational..., Team Building, Management, Employee Relations, Strategy, Benefits Administration, College Recruiting, Employee Engagement, Leadership, Research, Executive Coaching, Fundraising, Sourcing, Human Resources, New Hire Orientations, Technical Recruiting, Succession Planning, Sales, Program Management, Organizational..., Customer Service, Talent Acquisition, Divestitures, Executive Search, Creative Direction, Strategic Planning, Deferred Compensation, Recruiting, Talent Management, Training, Change Management, Team Leadership, Leadership Development, Job Coaching, Employee Benefits, Coaching, Onboarding
Education
University of Central Florida
B.A., Communications (Film-RTV)
Webster University
Masters Coursework in Human Resource Development
Digital Risk May 2012 - Present
Navigator Executive Advisors August 2010 - June 2012
Self Employed August 2008 - August 2010
Centex August 2005 - July 2008
Walt Disney World October 2003 - August 2005
COUNTRYWIDE HOME LOANS November 2002 - October 2003
EMPOWER-U, Inc. March 2001 - April 2002
TELETECH, INC. September 1999 - March 2001
WALT DISNEY WORLD COMPANY May 1991 - September 1999
Skills
Organizational..., Team Building, Management, Employee Relations, Strategy, Benefits Administration, College Recruiting, Employee Engagement, Leadership, Research, Executive Coaching, Fundraising, Sourcing, Human Resources, New Hire Orientations, Technical Recruiting, Succession Planning, Sales, Program Management, Organizational..., Customer Service, Talent Acquisition, Divestitures, Executive Search, Creative Direction, Strategic Planning, Deferred Compensation, Recruiting, Talent Management, Training, Change Management, Team Leadership, Leadership Development, Job Coaching, Employee Benefits, Coaching, Onboarding
Education
University of Central Florida
B.A., Communications (Film-RTV)
Webster University
Masters Coursework in Human Resource Development
Marta Ujma-Tornquist Marta Ujma-Tornquist's TeleTech, Inc Experience October 1996 - August 2004
Job Director Third Party Commercial Management at Hewitt Associates
Industry Human Resources
Experience
Aon Hewitt April 2005 - Present
IHS Inc. August 2004 - April 2005
TeleTech Inc. October 1996 - August 2004
Skills
BPO, Strategic Sourcing, Outsourcing, Vendor Management, Process Improvement, Strategy, Offshoring, Leadership, Cross-functional Team..., Sourcing, Team Building, Team Leadership, Supply Management, Procurement, Management, Professional Services
Education
University of Denver 2003 — 2004
Certificate in Advanced Spanish
Indiana University Bloomington 1992 — 1996
BS, Business Management
Aon Hewitt April 2005 - Present
IHS Inc. August 2004 - April 2005
TeleTech Inc. October 1996 - August 2004
Skills
BPO, Strategic Sourcing, Outsourcing, Vendor Management, Process Improvement, Strategy, Offshoring, Leadership, Cross-functional Team..., Sourcing, Team Building, Team Leadership, Supply Management, Procurement, Management, Professional Services
Education
University of Denver 2003 — 2004
Certificate in Advanced Spanish
Indiana University Bloomington 1992 — 1996
BS, Business Management
Art Riggs Art Riggs's TeleTech, Inc Experience April 2009 - Present
Job csr at Teletech Inc.
Industry Consumer Services
Experience
Teletech Inc. April 2009 - Present
Tenable Protective Services 2003 - June 2012
Skills
Call Centers, Technical Support, Troubleshooting, Customer Satisfaction, Customer Support, Customer Service, Help Desk Support, Customer Experience, Team Leadership
Education
Ohio Northern University 1965 — 1969
Business Administration and Management, General
Elyria High School 1961 — 1965
Teletech Inc. April 2009 - Present
Tenable Protective Services 2003 - June 2012
Skills
Call Centers, Technical Support, Troubleshooting, Customer Satisfaction, Customer Support, Customer Service, Help Desk Support, Customer Experience, Team Leadership
Education
Ohio Northern University 1965 — 1969
Business Administration and Management, General
Elyria High School 1961 — 1965
Keith Medley Keith Medley's TeleTech, Inc Experience January 1999 - January 2001
Job Customer Service Lead Coordinator at Konica Minolta Business Solutions U.S.A., Inc.
Industry Business Supplies and Equipment
Experience
Konica Minolta Business Solutions January 2010 - Present
Konica Minolta Business Solutions August 2006 - Present
Konica Minolta Business Solutions U.S.A., Inc. April 2006 - Present
ING, Verizon, Cigna January 1996 - January 2006
Verizon Wireless January 2004 - January 2005
ING Life Insurance and Annuity Company January 2001 - January 2003
Teletech, Inc January 1999 - January 2001
CIGNA Retirement and Investments Services January 1998 - January 1999
MassMutual Life Insurance Company January 1996 - January 1998
The Hartford January 1995 - January 1996
Skills
Call Center, Call center Lead, Call center escalated..., Customer Service, Management, Call Centers, Sales Operations, Leadership, Sales, Human Resources, Time Management, Enterprise Software, Customer Retention, Customer Satisfaction, Training, CRM, Account Management, Cold Calling, Salesforce.com, Sales Process, Customer Experience, Solution Selling, Direct Sales, Networking, Selling, Team Leadership
Education
Brown University 1975 — 1979
Psychology
Brown University
Psychology
Konica Minolta Business Solutions January 2010 - Present
Konica Minolta Business Solutions August 2006 - Present
Konica Minolta Business Solutions U.S.A., Inc. April 2006 - Present
ING, Verizon, Cigna January 1996 - January 2006
Verizon Wireless January 2004 - January 2005
ING Life Insurance and Annuity Company January 2001 - January 2003
Teletech, Inc January 1999 - January 2001
CIGNA Retirement and Investments Services January 1998 - January 1999
MassMutual Life Insurance Company January 1996 - January 1998
The Hartford January 1995 - January 1996
Skills
Call Center, Call center Lead, Call center escalated..., Customer Service, Management, Call Centers, Sales Operations, Leadership, Sales, Human Resources, Time Management, Enterprise Software, Customer Retention, Customer Satisfaction, Training, CRM, Account Management, Cold Calling, Salesforce.com, Sales Process, Customer Experience, Solution Selling, Direct Sales, Networking, Selling, Team Leadership
Education
Brown University 1975 — 1979
Psychology
Brown University
Psychology
Brooke Helfert Brooke Helfert's TeleTech, Inc Experience September 2014 - Present
Job Catering Staff at Murray State University
Industry Higher Education
Experience
Teletech Inc. September 2014 - Present
Murray State University January 2013 - September 2014
Circle K December 2010 - March 2013
Churchill Downs September 2011 - June 2012
Winston's Restaurant January 2012 - April 2012
US Army January 2007 - June 2010
Arby's Restaurant Group, Inc. August 2006 - January 2007
Skills
Microsoft Office, PowerPoint, Public Speaking, Research, Microsoft Word, Microsoft Excel, Facebook, Higher Education, Customer Service, Social Media, Student Affairs, Time Management, Teamwork, Teaching, Catering, Food, Restaurants
Education
ITT Technical Institute-Nashville 2013 — 2015
Associate of Science (A.S.), Network and System Administration/Administrator
Sullivan University 2010 — 2013
Associate's of Applied Sciences, Culinary Arts/Chef Training
Henry County High School 2003 — 2006
High school Diploma, General studies
Teletech Inc. September 2014 - Present
Murray State University January 2013 - September 2014
Circle K December 2010 - March 2013
Churchill Downs September 2011 - June 2012
Winston's Restaurant January 2012 - April 2012
US Army January 2007 - June 2010
Arby's Restaurant Group, Inc. August 2006 - January 2007
Skills
Microsoft Office, PowerPoint, Public Speaking, Research, Microsoft Word, Microsoft Excel, Facebook, Higher Education, Customer Service, Social Media, Student Affairs, Time Management, Teamwork, Teaching, Catering, Food, Restaurants
Education
ITT Technical Institute-Nashville 2013 — 2015
Associate of Science (A.S.), Network and System Administration/Administrator
Sullivan University 2010 — 2013
Associate's of Applied Sciences, Culinary Arts/Chef Training
Henry County High School 2003 — 2006
High school Diploma, General studies
Darrell Rackley Darrell Rackley's TeleTech, Inc Experience January 2004 - January 2007
Job Implementation Support at Granbury Solutions
Industry Internet
Experience
Granbury Solutions February 2015 - Present
TalentWise October 2012 - February 2015
Intelius September 2011 - October 2012
Intelius January 2010 - September 2011
Kingsgate Ice Arena January 2008 - January 2010
Teletech, Inc January 2004 - January 2007
Tidyman’s, Inc January 2003 - January 2004
Hole in the Wall Coffeehouse January 2000 - January 2003
Skills
Leadership, Management, Recruiting, Coaching, Troubleshooting, Marketing, Workforce Management, Customer Experience, Customer Retention, Technical Support, Training, Team Leadership, Software Documentation, Process Improvement, Team Management, Analytics, Data Analysis, Quality Assurance, Technical Writing, Customer Service, Account Management, Salesforce.com, Customer Satisfaction
Education
Myrtle Point High
Diploma, Education
Portland Community College
psychology
Granbury Solutions February 2015 - Present
TalentWise October 2012 - February 2015
Intelius September 2011 - October 2012
Intelius January 2010 - September 2011
Kingsgate Ice Arena January 2008 - January 2010
Teletech, Inc January 2004 - January 2007
Tidyman’s, Inc January 2003 - January 2004
Hole in the Wall Coffeehouse January 2000 - January 2003
Skills
Leadership, Management, Recruiting, Coaching, Troubleshooting, Marketing, Workforce Management, Customer Experience, Customer Retention, Technical Support, Training, Team Leadership, Software Documentation, Process Improvement, Team Management, Analytics, Data Analysis, Quality Assurance, Technical Writing, Customer Service, Account Management, Salesforce.com, Customer Satisfaction
Education
Myrtle Point High
Diploma, Education
Portland Community College
psychology
Jamey Adams Jamey Adams's TeleTech, Inc Experience March 2008 - January 2013
Job Information Tech Professional
Industry Computer Networking
Experience
Robert Half Technology June 2014 - December 2014
Teletech Inc. March 2008 - January 2013
JPMorgan Chase April 2007 - March 2008
FedEx September 2000 - April 2007
Skills
Eagle Scout, Windows 7, Computer Hardware, Information Technology, Technical Support, XP, Help Desk Support, Computer Repair, Customer Support, Troubleshooting, Call Centers, Operating Systems, Hardware, Software Installation, Active Directory, Windows Server, Networking, Laptops, Windows XP
Education
Ozarks Technical Community College 2011 — 2014
Associate of Applied Science in Network Technology, Network Technology
Ozarks Technical Community College 2010 — 2014
Associate's Degree, Network Technologies, GPA: 3.02
Robert Half Technology June 2014 - December 2014
Teletech Inc. March 2008 - January 2013
JPMorgan Chase April 2007 - March 2008
FedEx September 2000 - April 2007
Skills
Eagle Scout, Windows 7, Computer Hardware, Information Technology, Technical Support, XP, Help Desk Support, Computer Repair, Customer Support, Troubleshooting, Call Centers, Operating Systems, Hardware, Software Installation, Active Directory, Windows Server, Networking, Laptops, Windows XP
Education
Ozarks Technical Community College 2011 — 2014
Associate of Applied Science in Network Technology, Network Technology
Ozarks Technical Community College 2010 — 2014
Associate's Degree, Network Technologies, GPA: 3.02
Calvin Foster Calvin Foster's TeleTech, Inc Experience September 2000 - July 2005
Job at
Industry Computer & Network Security
Experience
City of Birmingham April 2015 - Present
Precision Resources, a division of the Trimarc Group Inc. July 2013 - November 2013
Intratek Computer, Inc. February 2013 - June 2013
Logista Solutions June 2010 - February 2013
Logista Solutions April 2008 - June 2010
Bright House Networks September 2007 - April 2008
PASS INC. July 2005 - March 2007
Teletech Inc. September 2000 - July 2005
Skills
Routers, Switches, VPN, Cisco Technologies, Network Security, Network Administration, DHCP, DNS, TCP/IP, VoIP, Cabling, Servers, Active Directory, Windows Server, Data Center, Operating Systems, A+ Certified, Troubleshooting, IIS, Windows XP Pro, Wireless Networking, Windows 7, LAN-WAN, Microsoft Certified..., Computer Hardware, Network Engineering, Security+, Technical Support, Networking, XP, Software Installation, Software Documentation, Computer Repair, Printers, Laptops, Cisco IOS, BMC Remedy, Cisco Routers, Help Desk Support, System Administration, Windows XP
Education
ITT Technical Institute-Bessemer 2008 — 2010
Associate's degree, Computer Systems Networking and Telecommunications
City of Birmingham April 2015 - Present
Precision Resources, a division of the Trimarc Group Inc. July 2013 - November 2013
Intratek Computer, Inc. February 2013 - June 2013
Logista Solutions June 2010 - February 2013
Logista Solutions April 2008 - June 2010
Bright House Networks September 2007 - April 2008
PASS INC. July 2005 - March 2007
Teletech Inc. September 2000 - July 2005
Skills
Routers, Switches, VPN, Cisco Technologies, Network Security, Network Administration, DHCP, DNS, TCP/IP, VoIP, Cabling, Servers, Active Directory, Windows Server, Data Center, Operating Systems, A+ Certified, Troubleshooting, IIS, Windows XP Pro, Wireless Networking, Windows 7, LAN-WAN, Microsoft Certified..., Computer Hardware, Network Engineering, Security+, Technical Support, Networking, XP, Software Installation, Software Documentation, Computer Repair, Printers, Laptops, Cisco IOS, BMC Remedy, Cisco Routers, Help Desk Support, System Administration, Windows XP
Education
ITT Technical Institute-Bessemer 2008 — 2010
Associate's degree, Computer Systems Networking and Telecommunications
Ying Fisher Ying Fisher's TeleTech, Inc Experience January 2005 - January 2006
Job at
Industry Education Management
Experience
Los Angeles Language Academy January 2013 - Present
Intero Real Estate Services Santa Clarita December 2012 - Present
WILLIAM S HART DISTRICT October 2006 - Present
Teletech Inc. January 2005 - January 2006
Skills
Real Estate Transactions, Interpretation, Translation, Academic Tutoring, Tutoring, Curriculum Development, K-12, Teaching English as a..., Language Teaching, Curriculum Design, Real Estate
Education
CSUN 2003 — 2008
Single subject teaching credentials, Communications, Education
Ryukoku University 2000 — 2003
MA, English Literature
JiLin University 1996 — 2000
BA, Business English
Los Angeles Language Academy January 2013 - Present
Intero Real Estate Services Santa Clarita December 2012 - Present
WILLIAM S HART DISTRICT October 2006 - Present
Teletech Inc. January 2005 - January 2006
Skills
Real Estate Transactions, Interpretation, Translation, Academic Tutoring, Tutoring, Curriculum Development, K-12, Teaching English as a..., Language Teaching, Curriculum Design, Real Estate
Education
CSUN 2003 — 2008
Single subject teaching credentials, Communications, Education
Ryukoku University 2000 — 2003
MA, English Literature
JiLin University 1996 — 2000
BA, Business English
Anders Tornquist's TeleTech, Inc Experience September 1997 - May 2000
Job Senior Business Analyst
Industry Information Technology and Services
Experience
NorPol LLC February 2009 - Present
Denver International Airport (DEN) March 2010 - Present
Prologis August 2011 - February 2012
Los Alamos National Laboratory January 2010 - February 2010
City and County of Denver - Technology Services September 2009 - November 2009
GE Oil & Gas (Vetco Gray Scandinavia AS) August 2008 - February 2009
Merlin International, Inc. September 2005 - April 2008
Percepta, LLC January 2001 - April 2005
Percepta, LLC May 2000 - January 2001
TeleTech, Inc. September 1997 - May 2000
Skills
CMMI, Six Sigma, Quality Management, Root Cause Analysis, Process Engineering, Process Improvement, Business Analysis, Project Portfolio..., IT Service Management, ITIL, ITSM, DMAIC, Lean Sigma, TQM, Quality Auditing, Project Delivery, Governance, Business Process..., Requirements Analysis, Change Management, Project Management, Value Stream Mapping, Enterprise Architecture, Integration, Continuous Improvement, Outsourcing, CRM, Program Management, PMO, Management, Iso 9000, Quality Assurance, Business Intelligence, Analysis, Software Documentation, SharePoint, Leadership, SDLC, Enterprise Software, Business Process, Project Planning, Visio, IT Strategy, PMP, Process Simulation, Cross-functional Team..., IT Management, Business Process Mapping, Business Process Design, MS Project
Education
South Dakota School of Mines and Technology 1991 — 1992
MSc, Technology Management
South Dakota School of Mines and Technology 1989 — 1991
BSc, Industrial Engineering
Høgskolen i Bergen / Bergen University College (HiB) 1984 — 1986
Associate, Industrial Engineering
NorPol LLC February 2009 - Present
Denver International Airport (DEN) March 2010 - Present
Prologis August 2011 - February 2012
Los Alamos National Laboratory January 2010 - February 2010
City and County of Denver - Technology Services September 2009 - November 2009
GE Oil & Gas (Vetco Gray Scandinavia AS) August 2008 - February 2009
Merlin International, Inc. September 2005 - April 2008
Percepta, LLC January 2001 - April 2005
Percepta, LLC May 2000 - January 2001
TeleTech, Inc. September 1997 - May 2000
Skills
CMMI, Six Sigma, Quality Management, Root Cause Analysis, Process Engineering, Process Improvement, Business Analysis, Project Portfolio..., IT Service Management, ITIL, ITSM, DMAIC, Lean Sigma, TQM, Quality Auditing, Project Delivery, Governance, Business Process..., Requirements Analysis, Change Management, Project Management, Value Stream Mapping, Enterprise Architecture, Integration, Continuous Improvement, Outsourcing, CRM, Program Management, PMO, Management, Iso 9000, Quality Assurance, Business Intelligence, Analysis, Software Documentation, SharePoint, Leadership, SDLC, Enterprise Software, Business Process, Project Planning, Visio, IT Strategy, PMP, Process Simulation, Cross-functional Team..., IT Management, Business Process Mapping, Business Process Design, MS Project
Education
South Dakota School of Mines and Technology 1991 — 1992
MSc, Technology Management
South Dakota School of Mines and Technology 1989 — 1991
BSc, Industrial Engineering
Høgskolen i Bergen / Bergen University College (HiB) 1984 — 1986
Associate, Industrial Engineering
Angelique Medina Angelique Medina's TeleTech, Inc Experience November 2002 - July 2003
Job Temporary Secretary at Reliance Staffing & Recruiting
Industry Religious Institutions
Experience
Reliance Staffing & Recruiting October 2013 - Present
Hampton University October 2011 - January 2013
Reliance Staffing & Recruiting October 2011 - March 2012
Thomas Nelson Community College October 2009 - June 2011
Zion Baptist Church January 2005 - December 2005
Teletech, Inc November 2002 - July 2003
First Baptist Church of Hampton August 1998 - September 2001
USPS July 1997 - February 1998
Hampton-Newport News Community Services Board September 1994 - July 1997
Skills
Typing, Accounts Payable, Customer Service, Records Management, Filing, Supervisory Skills, Time Management, Microsoft Office, Spreadsheets, Telephone Skills, Problem Solving, Payroll, System Administration, Office Management, Public Speaking, Social Networking, Event Planning, Microsoft Word, Software Documentation, Employee Training, Program Management, Nonprofits, Administrative..., Data Analysis, Administrative Support, Payroll Processing, Database Management, Office Administration, Training & Development, Business Communications, PeopleSoft, Mentoring, Interviewing, Oral Communications, Proofreading, Internet, Appointment Scheduling, Calendars, WordPerfect, Reception, Quickbooks, Supply Ordering
Education
Bryant and Stratton College 2013 — 2015
Bachelor of Science, Business Administration and Management, General
Thomas Nelson Community College 2009 — 2011
Associate of Applied Science, Administrative Support Technology
Hampton High School 1984 — 1988
Diploma, General Studies/Business
Reliance Staffing & Recruiting October 2013 - Present
Hampton University October 2011 - January 2013
Reliance Staffing & Recruiting October 2011 - March 2012
Thomas Nelson Community College October 2009 - June 2011
Zion Baptist Church January 2005 - December 2005
Teletech, Inc November 2002 - July 2003
First Baptist Church of Hampton August 1998 - September 2001
USPS July 1997 - February 1998
Hampton-Newport News Community Services Board September 1994 - July 1997
Skills
Typing, Accounts Payable, Customer Service, Records Management, Filing, Supervisory Skills, Time Management, Microsoft Office, Spreadsheets, Telephone Skills, Problem Solving, Payroll, System Administration, Office Management, Public Speaking, Social Networking, Event Planning, Microsoft Word, Software Documentation, Employee Training, Program Management, Nonprofits, Administrative..., Data Analysis, Administrative Support, Payroll Processing, Database Management, Office Administration, Training & Development, Business Communications, PeopleSoft, Mentoring, Interviewing, Oral Communications, Proofreading, Internet, Appointment Scheduling, Calendars, WordPerfect, Reception, Quickbooks, Supply Ordering
Education
Bryant and Stratton College 2013 — 2015
Bachelor of Science, Business Administration and Management, General
Thomas Nelson Community College 2009 — 2011
Associate of Applied Science, Administrative Support Technology
Hampton High School 1984 — 1988
Diploma, General Studies/Business
Russ Cobb, BEP, BOC Russ Cobb, BEP, BOC's TeleTech, Inc Experience June 2000 - October 2000
Job Sr. Business Manager at Westar Energy
Industry Utilities
Experience
Westar Energy December 2014 - Present
Westar Energy July 2003 - December 2014
Westar Energy October 2000 - July 2003
Teletech, Inc June 2000 - October 2000
Atchison County Community Middle School September 1997 - June 2000
Oskaloosa Middle School September 1994 - August 1997
Oskaloosa Middle School September 1993 - August 1994
Skills
Leadership, Troubleshooting, Negotiation, Project Planning, Analysis, Contract Negotiation, Customer Service, Business Process..., Relationship Builder..., Telecommunications, Call Center, Six Sigma, Program Management, Lean Six Sigma White..., Transformational..., Diversity, Inter-personal, Customer Experience, NERC, Call Centers, Business Energy..., Building Operator..., Coaching, Electric Power, Customer Satisfaction, Relationship Management, Vendor Relationships, Long-term Customer..., Process Improvement, Leadership Elite - 2010, Leadership Westar - 2008, Diversity Champions -..., Energy, Management
Education
University of North Carolina at Chapel Hill 1989 — 1993
BA, Social Studies Education
Topeka Technical College 2000 — 2001
Computer Networking
Emporia State University
Ottawa University
Ottawa University
North Carolina State University
Johnson County Community College
Westar Energy December 2014 - Present
Westar Energy July 2003 - December 2014
Westar Energy October 2000 - July 2003
Teletech, Inc June 2000 - October 2000
Atchison County Community Middle School September 1997 - June 2000
Oskaloosa Middle School September 1994 - August 1997
Oskaloosa Middle School September 1993 - August 1994
Skills
Leadership, Troubleshooting, Negotiation, Project Planning, Analysis, Contract Negotiation, Customer Service, Business Process..., Relationship Builder..., Telecommunications, Call Center, Six Sigma, Program Management, Lean Six Sigma White..., Transformational..., Diversity, Inter-personal, Customer Experience, NERC, Call Centers, Business Energy..., Building Operator..., Coaching, Electric Power, Customer Satisfaction, Relationship Management, Vendor Relationships, Long-term Customer..., Process Improvement, Leadership Elite - 2010, Leadership Westar - 2008, Diversity Champions -..., Energy, Management
Education
University of North Carolina at Chapel Hill 1989 — 1993
BA, Social Studies Education
Topeka Technical College 2000 — 2001
Computer Networking
Emporia State University
Ottawa University
Ottawa University
North Carolina State University
Johnson County Community College
Hayden F. Beckman, MPA's TeleTech, Inc Experience September 2005 - December 2005
Job Associate Planner at City of Huntington Beach
Industry Government Administration
Experience
City of Huntington Beach June 2015 - Present
City of Huntington Beach December 2013 - Present
City of Huntington Beach April 2007 - December 2013
Interinsurance Exchange of the Automobile Club January 2006 - April 2007
KTGY Group, Inc February 2006 - August 2006
Teletech, Inc September 2005 - December 2005
Engineering Development Associates January 2004 - June 2005
Skills
Customer Service, Environmental, Planning, Research, Sustainability, Zoning, Project Planning, Environmental Awareness, Community Development, Environmental Planning, Land Use Planning, Redevelopment, GIS, Government, Land Use, Policy, Urban Planning, Economic Development, Entitlements, Project Management, Local Government, Public Policy, CEQA, Policy Analysis
Education
California State University, Long Beach 2012 — 2015
Master’s Degree, Public Administration
California Polytechnic State University-San Luis Obispo 2001 — 2005
Bachelor of Science, City and Regional Planning
City of Huntington Beach June 2015 - Present
City of Huntington Beach December 2013 - Present
City of Huntington Beach April 2007 - December 2013
Interinsurance Exchange of the Automobile Club January 2006 - April 2007
KTGY Group, Inc February 2006 - August 2006
Teletech, Inc September 2005 - December 2005
Engineering Development Associates January 2004 - June 2005
Skills
Customer Service, Environmental, Planning, Research, Sustainability, Zoning, Project Planning, Environmental Awareness, Community Development, Environmental Planning, Land Use Planning, Redevelopment, GIS, Government, Land Use, Policy, Urban Planning, Economic Development, Entitlements, Project Management, Local Government, Public Policy, CEQA, Policy Analysis
Education
California State University, Long Beach 2012 — 2015
Master’s Degree, Public Administration
California Polytechnic State University-San Luis Obispo 2001 — 2005
Bachelor of Science, City and Regional Planning
Adriane Rosa's TeleTech, Inc Experience June 2000 - May 2005
Job Sr Agency Licensing Specialist at Infinity Insurance
Industry Insurance
Experience
Infinity Insurance November 2012 - Present
Momentum Telecom May 2005 - April 2006
Teletech Inc. June 2000 - May 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Windows, Research, Outlook, Public Speaking, Strategic Planning, Negotiation, Teaching, Photoshop, Troubleshooting, PowerPoint, Software Documentation, Time Management, Access, Data Entry, Insurance, Call Centers, Property & Casualty..., Underwriting, Liability, Training, Customer Satisfaction, Team Building
Education
Alabama State University
Infinity Insurance November 2012 - Present
Momentum Telecom May 2005 - April 2006
Teletech Inc. June 2000 - May 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Windows, Research, Outlook, Public Speaking, Strategic Planning, Negotiation, Teaching, Photoshop, Troubleshooting, PowerPoint, Software Documentation, Time Management, Access, Data Entry, Insurance, Call Centers, Property & Casualty..., Underwriting, Liability, Training, Customer Satisfaction, Team Building
Education
Alabama State University
Keagan Wilson Keagan Wilson's TeleTech, Inc Experience November 2007 - May 2008
Job YP Marketing Solutions
Industry Marketing and Advertising
Experience
YP 2014 - Present
Alabama Media Group 2012 - 2014
Insight Card Services 2011 - 2012
Collegiate Admission & Retention Solutions February 2011 - October 2011
Wells Fargo October 2009 - July 2010
Teletech Inc. November 2007 - May 2008
Skills
Crime Scene, Crime Scene..., Crime Scene Photography, Crime Scene..., Fingerprinting, DNA fingerprinting, Blood Spatter Analysis, Ballistics, Criminal Psychology, Criminal Justice, Sales, Customer Service, Call Centers, Customer Satisfaction, Technical Support, Leadership, Management, Data Entry, Training, Customer Retention, Telemarketing, Project Management, Recruiting, Accounting, Computer Hardware, Computer Science, Telecommunications, Project Coordination, Special Project..., Advertising, Marketing Strategy, Social Media, Sales Process, Business Process, Business Process..., Process Management, Sales Management, Program Management, Account Management, Administrative..., Administration, Office Administration, Corporate Communications
Education
Colorado Technical University 2010 — 2011
Bachelor of Applied Science (B.A.Sc.), Forensic Science and Technology
ITT Technical Institute 2008 — 2010
Bachelor of Applied Science (B.A.Sc.), Criminal Justice
YP 2014 - Present
Alabama Media Group 2012 - 2014
Insight Card Services 2011 - 2012
Collegiate Admission & Retention Solutions February 2011 - October 2011
Wells Fargo October 2009 - July 2010
Teletech Inc. November 2007 - May 2008
Skills
Crime Scene, Crime Scene..., Crime Scene Photography, Crime Scene..., Fingerprinting, DNA fingerprinting, Blood Spatter Analysis, Ballistics, Criminal Psychology, Criminal Justice, Sales, Customer Service, Call Centers, Customer Satisfaction, Technical Support, Leadership, Management, Data Entry, Training, Customer Retention, Telemarketing, Project Management, Recruiting, Accounting, Computer Hardware, Computer Science, Telecommunications, Project Coordination, Special Project..., Advertising, Marketing Strategy, Social Media, Sales Process, Business Process, Business Process..., Process Management, Sales Management, Program Management, Account Management, Administrative..., Administration, Office Administration, Corporate Communications
Education
Colorado Technical University 2010 — 2011
Bachelor of Applied Science (B.A.Sc.), Forensic Science and Technology
ITT Technical Institute 2008 — 2010
Bachelor of Applied Science (B.A.Sc.), Criminal Justice
Jason Eppley Jason Eppley's TeleTech, Inc Experience February 2012 - April 2013
Job Biochemistry Student
Industry Medical Practice
Experience
Akron Public Schools January 2015 - Present
Time Warner Cable April 2013 - July 2014
Lorain County Community College August 2010 - July 2013
Teletech Inc. February 2012 - April 2013
Target March 2010 - July 2010
McDonald's Corporation August 2008 - March 2010
Skills
Research, Medical Terminology, Molecular Biology, Youth Mentoring, Biochemistry, Public Speaking, Microbiology, Leadership, Presentations, Customer Experience, Sales, Call Centers, Technical Support, Customer Service, Telecommunications, Customer Retention
Education
The University of Akron 2014 — 2016
Bachelor in Biochemistry, Biochemistry Major/Sales Minor
Lorain County Community College 2009 — 2011
Associate of Science (AS), General Studies, 3.25
Akron Public Schools January 2015 - Present
Time Warner Cable April 2013 - July 2014
Lorain County Community College August 2010 - July 2013
Teletech Inc. February 2012 - April 2013
Target March 2010 - July 2010
McDonald's Corporation August 2008 - March 2010
Skills
Research, Medical Terminology, Molecular Biology, Youth Mentoring, Biochemistry, Public Speaking, Microbiology, Leadership, Presentations, Customer Experience, Sales, Call Centers, Technical Support, Customer Service, Telecommunications, Customer Retention
Education
The University of Akron 2014 — 2016
Bachelor in Biochemistry, Biochemistry Major/Sales Minor
Lorain County Community College 2009 — 2011
Associate of Science (AS), General Studies, 3.25
Rayanne Brennan's TeleTech, Inc Experience 2006 - 2007
Job Social Media at Niche Marketing PR
Industry Public Relations and Communications
Experience
Niche Marketing PR July 2011 - Present
Niche Marketing PR July 2011 - Present
Castle Baths June 2006 - Present
Teletech INC 2006 - 2007
Skills
Social Media Marketing, Microsoft Office, Marketing Communications, Report Writing, Creative Writing
Education
Indiana State University 2011 — 2012
Bachelor’s Degree, Biology
ITT Technical Institute 2009 — 2011
Associates of Applied Sciences, Criminal Justice
Niche Marketing PR July 2011 - Present
Niche Marketing PR July 2011 - Present
Castle Baths June 2006 - Present
Teletech INC 2006 - 2007
Skills
Social Media Marketing, Microsoft Office, Marketing Communications, Report Writing, Creative Writing
Education
Indiana State University 2011 — 2012
Bachelor’s Degree, Biology
ITT Technical Institute 2009 — 2011
Associates of Applied Sciences, Criminal Justice
Sennet Perkins Sennet Perkins's TeleTech, Inc Experience October 2012 - October 2014
Job Student at University of PhoenixBaton Rouge Campus
Industry Accounting
Experience
Guthy-Renker Home July 2014 - October 2014
TeleTech, Inc October 2012 - October 2014
U.S. Census Bureau March 2009 - June 2010
T & S Trucking, LLC April 2008 - January 2009
PRI/DJI May 2007 - April 2008
Skills
Financial Accounting, Financial Reporting, Auditing, Accounting, Microsoft Excel, Financial Analysis, Internal Controls, Account Reconciliation, Accounts Payable, General Ledger
Education
University of Phoenix
Master of Business Administration (MBA), 3.83
University of Phoenix-Baton Rouge Campus 2010 — 2013
BS, Business Accounting, 3.49
Guthy-Renker Home July 2014 - October 2014
TeleTech, Inc October 2012 - October 2014
U.S. Census Bureau March 2009 - June 2010
T & S Trucking, LLC April 2008 - January 2009
PRI/DJI May 2007 - April 2008
Skills
Financial Accounting, Financial Reporting, Auditing, Accounting, Microsoft Excel, Financial Analysis, Internal Controls, Account Reconciliation, Accounts Payable, General Ledger
Education
University of Phoenix
Master of Business Administration (MBA), 3.83
University of Phoenix-Baton Rouge Campus 2010 — 2013
BS, Business Accounting, 3.49
Chantal Krumbein Chantal Krumbein's TeleTech, Inc Experience September 2007 - August 2010
Job Outsourcing/Offshoring Professional
Industry Hospital & Health Care
Experience
TeleTech, Inc. September 2007 - August 2010
Kaiser Permanente February 2006 - September 2007
Kaiser Permanente April 2005 - February 2006
Kaiser Permanente January 2005 - April 2005
Skills
PHR certified, Employee Relations..., HRIS
Education
University of Portland 2000 — 2004
Bachelor of Science, Organizational Communication
TeleTech, Inc. September 2007 - August 2010
Kaiser Permanente February 2006 - September 2007
Kaiser Permanente April 2005 - February 2006
Kaiser Permanente January 2005 - April 2005
Skills
PHR certified, Employee Relations..., HRIS
Education
University of Portland 2000 — 2004
Bachelor of Science, Organizational Communication
Kathleen Lumbert Kathleen Lumbert's TeleTech, Inc Experience March 1996 - March 1998
Job Agape R Us Semi Retired
Industry Accounting
Experience
Agape R Us August 2009 - Present
Saddle Butte Pipeline March 2011 - March 2013
Fort Lewis College January 2008 - January 2009
Southwest Colorado Mental Health Center September 2006 - September 2007
Tucson Arizona Boys Chorus October 2005 - June 2006
Family Life Communications August 2003 - September 2005
Primestaff Inc March 2003 - August 2003
Northern Pipeline Construction Co August 1999 - July 2002
Harvest Builders, Inc March 1999 - August 1999
Teletech, Inc March 1996 - March 1998
Skills
Fundraising, Accounts Payable, Non-profits, Microsoft Excel, Microsoft Office, Composition, Nonprofits, Customer Service, Data Entry, Administration, Access, Leadership Development, Payroll, Research, Public Speaking, Time Management, Human Resources, Procurement, Accounts Receivable, Accounting
Education
Chapparrall College 1994 — 1996
AA, Software Specialist
University of Arizona 1973 — 1974
Non graduate, Registered Nursing/Registered Nurse
Palo Verde High School 1969 — 1972
College Coursework, Business Medical, 3.5
Agape R Us August 2009 - Present
Saddle Butte Pipeline March 2011 - March 2013
Fort Lewis College January 2008 - January 2009
Southwest Colorado Mental Health Center September 2006 - September 2007
Tucson Arizona Boys Chorus October 2005 - June 2006
Family Life Communications August 2003 - September 2005
Primestaff Inc March 2003 - August 2003
Northern Pipeline Construction Co August 1999 - July 2002
Harvest Builders, Inc March 1999 - August 1999
Teletech, Inc March 1996 - March 1998
Skills
Fundraising, Accounts Payable, Non-profits, Microsoft Excel, Microsoft Office, Composition, Nonprofits, Customer Service, Data Entry, Administration, Access, Leadership Development, Payroll, Research, Public Speaking, Time Management, Human Resources, Procurement, Accounts Receivable, Accounting
Education
Chapparrall College 1994 — 1996
AA, Software Specialist
University of Arizona 1973 — 1974
Non graduate, Registered Nursing/Registered Nurse
Palo Verde High School 1969 — 1972
College Coursework, Business Medical, 3.5
Cheryl Pribbeno Cheryl Pribbeno's TeleTech, Inc Experience February 2007 - April 2009
Job Volunteer Tax Facilitator. Credit Management
Industry Outsourcing/Offshoring
Experience
The Home Depot March 2013 - Present
The Experience Church/Peace with Christ Lutheran Church March 1997 - December 2011
Teletech, Inc February 2007 - April 2009
Convergys Corp June 2005 - May 2006
Qwest Communications August 1986 - May 2002
Skills
Call Center, BPO, Vendor Management, Customer Service
Education
Metropolitan State University of Denver 2013 — 2014
Bachelor of Science (B.S.), Finance, General, 2.9
University of Phoenix 2009 — 2012
Bachelor of Science, Finance
University of Northern Colorado 2002 — 2004
N/A, Special Education, 2.8
University of Phoenix 1995 — 1997
Telecommunications Certificate, Telecommunications
University of Northern Colorado 1975 — 1979
Bachelor of Arts (B.A.), Family Life and Consumer Education, 2.8
The Home Depot March 2013 - Present
The Experience Church/Peace with Christ Lutheran Church March 1997 - December 2011
Teletech, Inc February 2007 - April 2009
Convergys Corp June 2005 - May 2006
Qwest Communications August 1986 - May 2002
Skills
Call Center, BPO, Vendor Management, Customer Service
Education
Metropolitan State University of Denver 2013 — 2014
Bachelor of Science (B.S.), Finance, General, 2.9
University of Phoenix 2009 — 2012
Bachelor of Science, Finance
University of Northern Colorado 2002 — 2004
N/A, Special Education, 2.8
University of Phoenix 1995 — 1997
Telecommunications Certificate, Telecommunications
University of Northern Colorado 1975 — 1979
Bachelor of Arts (B.A.), Family Life and Consumer Education, 2.8
kathy akers kathy akers's TeleTech, Inc Experience 2001 - 2005
Job Express claims associate at State Farm Insurance
Industry Financial Services
Experience
State Farm Insurance September 2013 - Present
B-Line, LLC August 2009 - January 2012
B-Line, LLC December 2005 - August 2009
Teletech Inc. 2001 - 2005
Bank of America October 1997 - March 2000
Bank of America October 1990 - October 1997
Bank of America October 1986 - October 1990
Skills
Word, Excel, Customer Service, Visio, Outlook, Process Improvement, Access, Six Sigma, HTML, Microsoft Office, Accounting, Reconciliation, Supervisory Skills, Microsoft Excel, Negotiation, Project Management, Risk Management, SharePoint, Account Reconciliation, MS Project, Business Intelligence, Management, SDLC, Databases, Business Analysis, Microsoft Word, General Ledger, Analysis, Software Documentation, Networking
Education
Olympic College 2012 — 2014
Associate's degree, accounting
Tacoma Community College 2000 — 2001
certificate, Network administration
State Farm Insurance September 2013 - Present
B-Line, LLC August 2009 - January 2012
B-Line, LLC December 2005 - August 2009
Teletech Inc. 2001 - 2005
Bank of America October 1997 - March 2000
Bank of America October 1990 - October 1997
Bank of America October 1986 - October 1990
Skills
Word, Excel, Customer Service, Visio, Outlook, Process Improvement, Access, Six Sigma, HTML, Microsoft Office, Accounting, Reconciliation, Supervisory Skills, Microsoft Excel, Negotiation, Project Management, Risk Management, SharePoint, Account Reconciliation, MS Project, Business Intelligence, Management, SDLC, Databases, Business Analysis, Microsoft Word, General Ledger, Analysis, Software Documentation, Networking
Education
Olympic College 2012 — 2014
Associate's degree, accounting
Tacoma Community College 2000 — 2001
certificate, Network administration
Jay Pabst Jay Pabst's TeleTech, Inc Experience July 2012 - September 2013
Job Teletech at City of Greeley
Industry Information Technology and Services
Experience
Teletech Inc. July 2012 - September 2013
City of Greeley July 2012 - September 2013
St. Mary's Cathoplic Church September 2009 - March 2010
Skills
Troubleshooting, Windows, Database Administration, Customer Service, Microsoft Office, Team Leadership, Data Entry, Microsoft Excel, Help Desk Support, Telecommunication..., Customer Support, Leadership, Creative Writing, PowerPoint, Event Planning, Microsoft Word
Education
UNC Greeley, CO 1999 — 2001
Bachelor's degree, Psychology
Aims Community College 1996 — 1999
Associate of Arts (AA), Psychology
Teletech Inc. July 2012 - September 2013
City of Greeley July 2012 - September 2013
St. Mary's Cathoplic Church September 2009 - March 2010
Skills
Troubleshooting, Windows, Database Administration, Customer Service, Microsoft Office, Team Leadership, Data Entry, Microsoft Excel, Help Desk Support, Telecommunication..., Customer Support, Leadership, Creative Writing, PowerPoint, Event Planning, Microsoft Word
Education
UNC Greeley, CO 1999 — 2001
Bachelor's degree, Psychology
Aims Community College 1996 — 1999
Associate of Arts (AA), Psychology
Bryan Garver Bryan Garver's TeleTech, Inc Experience November 2012 - January 2015
Job Manager, Talent Acquisition North America
Industry Marketing and Advertising
Experience
Kärcher North America Inc. April 2015 - Present
Teletech, Inc. November 2012 - January 2015
Vistage International August 2011 - November 2012
Woodmoor Group May 2010 - October 2012
Kiradjieff & Goode, Inc. April 2001 - April 2010
Nortel Networks May 2000 - April 2001
Maxim Group 1997 - 2000
Skills
Executive Recruitment, Career Coaching, Strategic Sourcing, Conflict Resolution, Interview Preparation, Employment Law, Contract Negotiation, Client Retention, Client Development, Executive Search, Career Counseling, Customer Retention, New Business Development, Sun Care, Contract Recruitment, Internet Recruiting, Leadership, Talent Acquisition, Cooking, Temporary Placement, Party Favors, Hiring, Coaching, Recruiting, Leadership Development, Management, Interviews, Sourcing, Applicant Tracking..., Talent Management, Personal Shopping, Technical Recruiting, Onboarding, Organizational..., Lawn Mowing, Spray Tanning, Management Consulting, Team Building, Business Advising
Education
The University of Connecticut 1992 — 1997
B.A. Science and Arts, Political Science and Communications
Kärcher North America Inc. April 2015 - Present
Teletech, Inc. November 2012 - January 2015
Vistage International August 2011 - November 2012
Woodmoor Group May 2010 - October 2012
Kiradjieff & Goode, Inc. April 2001 - April 2010
Nortel Networks May 2000 - April 2001
Maxim Group 1997 - 2000
Skills
Executive Recruitment, Career Coaching, Strategic Sourcing, Conflict Resolution, Interview Preparation, Employment Law, Contract Negotiation, Client Retention, Client Development, Executive Search, Career Counseling, Customer Retention, New Business Development, Sun Care, Contract Recruitment, Internet Recruiting, Leadership, Talent Acquisition, Cooking, Temporary Placement, Party Favors, Hiring, Coaching, Recruiting, Leadership Development, Management, Interviews, Sourcing, Applicant Tracking..., Talent Management, Personal Shopping, Technical Recruiting, Onboarding, Organizational..., Lawn Mowing, Spray Tanning, Management Consulting, Team Building, Business Advising
Education
The University of Connecticut 1992 — 1997
B.A. Science and Arts, Political Science and Communications
Teresa Holler Teresa Holler's TeleTech, Inc Experience August 2009 - January 2010
Job ELearning Professional
Industry E-Learning
Experience
home July 2011 - Present
Teletech Inc August 2009 - January 2010
Missouri State University August 2009 - December 2009
Catapult Learning January 2009 - May 2009
Houston Gateway Academy August 2006 - August 2008
Elluminate, Inc January 2001 - November 2006
Johnson City Texas ISD August 1994 - June 1996
Ector County ISD February 1991 - May 1994
Skills
Training, Customer Service, Instructional Design, Educational Technology, Tutoring, Classroom, Teacher Training, Teaching, E-Learning, Staff Development, Curriculum Development, Higher Education, Adult Education
Education
Missouri State University 1999 — 2001
MS Ed., Instructional Media Technology
North Texas State Univ
Bachelor of Science, Education, Social Studies
home July 2011 - Present
Teletech Inc August 2009 - January 2010
Missouri State University August 2009 - December 2009
Catapult Learning January 2009 - May 2009
Houston Gateway Academy August 2006 - August 2008
Elluminate, Inc January 2001 - November 2006
Johnson City Texas ISD August 1994 - June 1996
Ector County ISD February 1991 - May 1994
Skills
Training, Customer Service, Instructional Design, Educational Technology, Tutoring, Classroom, Teacher Training, Teaching, E-Learning, Staff Development, Curriculum Development, Higher Education, Adult Education
Education
Missouri State University 1999 — 2001
MS Ed., Instructional Media Technology
North Texas State Univ
Bachelor of Science, Education, Social Studies
Aric Birchmier Aric Birchmier's TeleTech, Inc Experience October 1997 - March 1999
Job Vice President, Operations at Wells Fargo Home Mortgage
Industry Telecommunications
Experience
Wells Fargo Home Mortgage October 2011 - Present
East Region Consumer Sales & Service December 2008 - Present
Qwest Communications April 2004 - Present
Qwest Communications October 2007 - July 2011
Consumer Sales & Service October 2007 - December 2008
UnitedHealth Group January 2002 - March 2004
Sprint PCS March 1999 - November 2001
Sprint PCS 1998 - 2001
Teletech, Inc October 1997 - March 1999
TCI Communications, Inc June 1996 - September 1997
Skills
Call Center, Customer Satisfaction, Telecommunications, Workforce Management, Customer Experience, Account Management, Business Analysis, Call Centers, Customer Retention, Direct Sales, Employee Engagement, Forecasting, Human Resources, Leadership, Management, Process Improvement, Product Marketing, Program Management, Quality Assurance, Sales, Sales Management, Sales Operations, Sales Process, Strategic Planning, Team Leadership, Training, Vendor Management
Education
Central College 1982 — 1986
Bondurant Farrar
Central College
Bachelor of Arts, Business Management
University of Iowa
Masters, Business Administration
Wells Fargo Home Mortgage October 2011 - Present
East Region Consumer Sales & Service December 2008 - Present
Qwest Communications April 2004 - Present
Qwest Communications October 2007 - July 2011
Consumer Sales & Service October 2007 - December 2008
UnitedHealth Group January 2002 - March 2004
Sprint PCS March 1999 - November 2001
Sprint PCS 1998 - 2001
Teletech, Inc October 1997 - March 1999
TCI Communications, Inc June 1996 - September 1997
Skills
Call Center, Customer Satisfaction, Telecommunications, Workforce Management, Customer Experience, Account Management, Business Analysis, Call Centers, Customer Retention, Direct Sales, Employee Engagement, Forecasting, Human Resources, Leadership, Management, Process Improvement, Product Marketing, Program Management, Quality Assurance, Sales, Sales Management, Sales Operations, Sales Process, Strategic Planning, Team Leadership, Training, Vendor Management
Education
Central College 1982 — 1986
Bondurant Farrar
Central College
Bachelor of Arts, Business Management
University of Iowa
Masters, Business Administration
Ricky Stinnett's TeleTech, Inc Experience July 2012 - Present
Job Member Services Representative for USAA Banking (Deposits) at Teletech Inc.
Industry Human Resources
Experience
Teletech Inc. July 2012 - Present
Society for Human Resource Managemnt MSU Chapter February 2013 - Present
Rapid Roberts #105 January 2012 - July 2012
Silver Dollar City July 2009 - October 2011
Cabinet & Design Source October 2004 - October 2010
BNI 2006 - 2009
Lowe's Home Improvement October 2001 - October 2004
Gateway September 1996 - September 2001
Skills
Customer Service, Customer Relations, Public Speaking, Web Design, Sales Management, Social Media, Negotiation, Retail, Merchandising, Microsoft Office, Team Building, Customer Satisfaction, Word, Inventory Management, Excel, Outlook, PowerPoint, Scheduling, Problem Solving, Budgeting, Documentation, Planning, Administration, Sales Support, Windows, HTML, Research, Microsoft Excel, Budgets, Training, Team Leadership, Process Scheduler, Sales, Microsoft Word, Sales Operations, Project Planning, Software Documentation
Education
Missouri State University 2013 — 2015
Bachelor's degree Management with Emphasis in Human Resources, Human Resources Management/ Sales Management/ Operations Managment, 3.14
Ozarks Technical Community College 2010 — 2012
AAS, Business and Marketing
Electronic Computer Programming Institute 1979 — 1980
Diploma, Computer Programming
Teletech Inc. July 2012 - Present
Society for Human Resource Managemnt MSU Chapter February 2013 - Present
Rapid Roberts #105 January 2012 - July 2012
Silver Dollar City July 2009 - October 2011
Cabinet & Design Source October 2004 - October 2010
BNI 2006 - 2009
Lowe's Home Improvement October 2001 - October 2004
Gateway September 1996 - September 2001
Skills
Customer Service, Customer Relations, Public Speaking, Web Design, Sales Management, Social Media, Negotiation, Retail, Merchandising, Microsoft Office, Team Building, Customer Satisfaction, Word, Inventory Management, Excel, Outlook, PowerPoint, Scheduling, Problem Solving, Budgeting, Documentation, Planning, Administration, Sales Support, Windows, HTML, Research, Microsoft Excel, Budgets, Training, Team Leadership, Process Scheduler, Sales, Microsoft Word, Sales Operations, Project Planning, Software Documentation
Education
Missouri State University 2013 — 2015
Bachelor's degree Management with Emphasis in Human Resources, Human Resources Management/ Sales Management/ Operations Managment, 3.14
Ozarks Technical Community College 2010 — 2012
AAS, Business and Marketing
Electronic Computer Programming Institute 1979 — 1980
Diploma, Computer Programming
Lease Youmans's TeleTech, Inc Experience November 2010 - April 2014
Job Empowerment Coach at Lease L. Youmans
Industry Professional Training & Coaching
Experience
Lease L. Youmans January 2014 - Present
TeleTech Inc November 2010 - April 2014
Skills
Customer Service, Social Media, Social Media Marketing, Team Building, Entrepreneurship, Coaching, Public Speaking, Sales, Strategic Planning, Marketing, Social Networking, Small Business, Account Management, Leadership, Marketing Strategy, Online Marketing, Training, Leadership Development, Team Leadership, Management, Customer Satisfaction, Online Advertising, Time Management, Business Planning, Recruiting, Strategy, Start-ups, Event Planning, Budgets, Public Relations, Nonprofits
Education
Darton College 1995 — 1996
Associate's degree, Accounting
Albany Technical College 1993 — 1995
Diploma, Accounting
Statesboro High School 1987 — 1991
Walden University
Business Administration and Management, General
Statesboro High School
Diploma
Lease L. Youmans January 2014 - Present
TeleTech Inc November 2010 - April 2014
Skills
Customer Service, Social Media, Social Media Marketing, Team Building, Entrepreneurship, Coaching, Public Speaking, Sales, Strategic Planning, Marketing, Social Networking, Small Business, Account Management, Leadership, Marketing Strategy, Online Marketing, Training, Leadership Development, Team Leadership, Management, Customer Satisfaction, Online Advertising, Time Management, Business Planning, Recruiting, Strategy, Start-ups, Event Planning, Budgets, Public Relations, Nonprofits
Education
Darton College 1995 — 1996
Associate's degree, Accounting
Albany Technical College 1993 — 1995
Diploma, Accounting
Statesboro High School 1987 — 1991
Walden University
Business Administration and Management, General
Statesboro High School
Diploma
Melinda Porter Melinda Porter's TeleTech, Inc Experience June 2008 - July 2009
Job at
Industry Information Services
Experience
Yellow cab springfield, Mo May 2012 - Present
Penmac, Inc. July 2010 - Present
NA July 2011 - January 2012
Teletech Inc. June 2008 - July 2009
United American Insurance March 2008 - July 2008
Skills
Microsoft Office 2007, Type 63 wpm, over 6000 keystrokes..., Solarity, On-Base, Project Planning, Market Research, Medical Records
Education
Colorado Technical University 2010 — 2011
EMBA, Business Administration
Colorado Technical University 2010 — 2010
MS, Project Management
Colorado Technical University 2008 — 2009
MBA, Marketing
Colorado Technical University 2006 — 2008
BA, Business Administration in Healthcare management
Yellow cab springfield, Mo May 2012 - Present
Penmac, Inc. July 2010 - Present
NA July 2011 - January 2012
Teletech Inc. June 2008 - July 2009
United American Insurance March 2008 - July 2008
Skills
Microsoft Office 2007, Type 63 wpm, over 6000 keystrokes..., Solarity, On-Base, Project Planning, Market Research, Medical Records
Education
Colorado Technical University 2010 — 2011
EMBA, Business Administration
Colorado Technical University 2010 — 2010
MS, Project Management
Colorado Technical University 2008 — 2009
MBA, Marketing
Colorado Technical University 2006 — 2008
BA, Business Administration in Healthcare management
Justin Regulus, C|EH, CCSA, ITIL v3, Sec+ Justin Regulus, C|EH, CCSA, ITIL v3, Sec+'s TeleTech, Inc Experience June 2000 - July 2005
Job Information Security Engineer, Intercontinental Exchange, Inc
Industry Information Technology and Services
Experience
Intercontinental Exchange May 2014 - Present
Information Innovators Inc. (Triple-i) December 2011 - May 2014
Information Innovators Inc. (Triple-i) February 2011 - January 2012
Information Innovators Inc. (Triple-i) April 2010 - January 2011
IBM December 2009 - April 2010
Civic Development Group October 2005 - June 2009
Teletech, Inc June 2000 - July 2005
Skills
Active DoD Top Secret..., Active Directory, Software Documentation, Troubleshooting, Checkpoint, McAfee IPS, Cisco Technologies, Remedy Ticketing System, Microsoft Office, Juniper VPN, IPS, VPN, McAfee, BMC Remedy, Software Installation, LAN-WAN, Technical Support, Firewalls, Network Security, Switches, System Administration, Operating Systems, TCP/IP, CompTIA, Microsoft Exchange, Citrix, Security+, Security, VMware, ITIL, XP, Cisco Call Manager, SharePoint, Cisco IOS, Windows Server, Computer Hardware, Blackberry Enterprise..., Help Desk Support, Routers, Printers, WAN, A+ Certified, Networking, Group Policy, Computer Security, Windows Vista, Antivirus, Network Administration, Laptops, Disaster Recovery
Education
Alabama State University
B.S., Computer Information Systems
Intercontinental Exchange May 2014 - Present
Information Innovators Inc. (Triple-i) December 2011 - May 2014
Information Innovators Inc. (Triple-i) February 2011 - January 2012
Information Innovators Inc. (Triple-i) April 2010 - January 2011
IBM December 2009 - April 2010
Civic Development Group October 2005 - June 2009
Teletech, Inc June 2000 - July 2005
Skills
Active DoD Top Secret..., Active Directory, Software Documentation, Troubleshooting, Checkpoint, McAfee IPS, Cisco Technologies, Remedy Ticketing System, Microsoft Office, Juniper VPN, IPS, VPN, McAfee, BMC Remedy, Software Installation, LAN-WAN, Technical Support, Firewalls, Network Security, Switches, System Administration, Operating Systems, TCP/IP, CompTIA, Microsoft Exchange, Citrix, Security+, Security, VMware, ITIL, XP, Cisco Call Manager, SharePoint, Cisco IOS, Windows Server, Computer Hardware, Blackberry Enterprise..., Help Desk Support, Routers, Printers, WAN, A+ Certified, Networking, Group Policy, Computer Security, Windows Vista, Antivirus, Network Administration, Laptops, Disaster Recovery
Education
Alabama State University
B.S., Computer Information Systems
Daniel Prewitt Daniel Prewitt's TeleTech, Inc Experience June 2007 - April 2008
Job Computer Oper Sr Spec at Lockheed Martin
Industry Information Technology and Services
Experience
URS Corporation, An AECOM Company September 2015 - Present
Lockheed Martin December 2014 - September 2015
Lockheed Martin June 2013 - December 2014
Hewlett-Packard September 2010 - June 2013
Apex Systems April 2010 - September 2010
TEKsystems September 2009 - February 2010
Bessemer City Schools March 2009 - May 2009
Army Corps of Engineers August 2008 - February 2009
At&t April 2008 - July 2008
Teletech Inc June 2007 - April 2008
Skills
Active Directory, Norton Ghost, Dameware, Data Migration, Troubleshooting, Network Administration, Windows Server, Printers, Networking, Windows XP, Help Desk Support, Technical Support, Operating Systems, Servers, Windows 7, Call Centers, Routers, System Deployment, Laptops, Hardware, Databases, LAN-WAN, Computer Hardware, Software Installation, Training
Education
Capella University 2014 — 2016
Bachelor's degree, Computer and Information Systems Security/Information Assurance, 4.0
ITT TECH 2007 — 2008
ASSOC, COMPUTER NETWORKING
URS Corporation, An AECOM Company September 2015 - Present
Lockheed Martin December 2014 - September 2015
Lockheed Martin June 2013 - December 2014
Hewlett-Packard September 2010 - June 2013
Apex Systems April 2010 - September 2010
TEKsystems September 2009 - February 2010
Bessemer City Schools March 2009 - May 2009
Army Corps of Engineers August 2008 - February 2009
At&t April 2008 - July 2008
Teletech Inc June 2007 - April 2008
Skills
Active Directory, Norton Ghost, Dameware, Data Migration, Troubleshooting, Network Administration, Windows Server, Printers, Networking, Windows XP, Help Desk Support, Technical Support, Operating Systems, Servers, Windows 7, Call Centers, Routers, System Deployment, Laptops, Hardware, Databases, LAN-WAN, Computer Hardware, Software Installation, Training
Education
Capella University 2014 — 2016
Bachelor's degree, Computer and Information Systems Security/Information Assurance, 4.0
ITT TECH 2007 — 2008
ASSOC, COMPUTER NETWORKING
Jillana Martin, SPHR's TeleTech, Inc Experience January 1997 - January 2000
Job Sr Human Resources Manager at Gates Corporation
Industry Human Resources
Experience
Gates Corporation March 2010 - Present
Gates Corporation March 2010 - Present
CIGNA HEALTHCARE, (Formerly Great-West Healthcare) June 2006 - May 2010
Great West Healthcare 2006 - 2008
Qwest Communications January 2001 - June 2006
SOURCEONE WORLDWIDE, INC May 2000 - December 2000
TELETECH, INC January 1997 - January 2000
Education
American Express Travel School
Denver Paralegal Institute
Fort Hays State University
B.B.A, Business Administration
Gates Corporation March 2010 - Present
Gates Corporation March 2010 - Present
CIGNA HEALTHCARE, (Formerly Great-West Healthcare) June 2006 - May 2010
Great West Healthcare 2006 - 2008
Qwest Communications January 2001 - June 2006
SOURCEONE WORLDWIDE, INC May 2000 - December 2000
TELETECH, INC January 1997 - January 2000
Education
American Express Travel School
Denver Paralegal Institute
Fort Hays State University
B.B.A, Business Administration
Mari Jane Panek's TeleTech, Inc Experience January 2013 - June 2014
Job Communications Lead at MWH Global, Inc.
Industry Public Relations and Communications
Experience
TeleTech, Inc. January 2013 - June 2014
Gates Corporation August 1988 - October 2012
Skills
Corporate Communications, Strategic Communications, Crisis Communications, Public Relations, Marketing Communications, Internal Communications, Media Relations, Brand Management, Government Advocacy, Visual Communication, Event Planning, Press Releases, Copywriting, Integrated Marketing, Trade Shows, Product Marketing, Email Marketing, Social Media, Corporate Social..., Newsletters, B2B Marketing, Marketing, Brand Development, Marketing Strategy, Corporate Branding, Leadership, Strategic Planning, Advertising, Social Media Marketing
Education
Northern Illinois University
Bachelor's degree, Journalism and Visual Communications
TeleTech, Inc. January 2013 - June 2014
Gates Corporation August 1988 - October 2012
Skills
Corporate Communications, Strategic Communications, Crisis Communications, Public Relations, Marketing Communications, Internal Communications, Media Relations, Brand Management, Government Advocacy, Visual Communication, Event Planning, Press Releases, Copywriting, Integrated Marketing, Trade Shows, Product Marketing, Email Marketing, Social Media, Corporate Social..., Newsletters, B2B Marketing, Marketing, Brand Development, Marketing Strategy, Corporate Branding, Leadership, Strategic Planning, Advertising, Social Media Marketing
Education
Northern Illinois University
Bachelor's degree, Journalism and Visual Communications
Helen Carrero's TeleTech, Inc Experience October 2009 - Present
Job @Home Professional
Industry Retail
Kathleen Port's TeleTech, Inc Experience 1989 - 1993
Job Owner, Kathleen R Port, L.Ac.
Industry Alternative Medicine
Experience
Kathleen R Port, L.Ac. 1997 - Present
Teletech Inc. 1989 - 1993
Skills
Certified, Mei Zen..., Acupuncture, Traditional Chinese..., Chinese Herbal Medicine, Reiki, Herbs, Alternative Medicine, Pain, Pain Management, Cupping, Essential Oil Therapy, Essential Oils, Chronic Illness, Insomnia, Fertility, Herbal, Treatment, Nutrition, Chronic Pain, Digestive Disorders, Migraine, Infertility, Headaches, Holistic Health, Back Pain, Wellbeing, Supplements, Relaxation, Stress, Meditation
Education
Emperor's College of Traditional Oriental Medicine
Masters
Kathleen R Port, L.Ac. 1997 - Present
Teletech Inc. 1989 - 1993
Skills
Certified, Mei Zen..., Acupuncture, Traditional Chinese..., Chinese Herbal Medicine, Reiki, Herbs, Alternative Medicine, Pain, Pain Management, Cupping, Essential Oil Therapy, Essential Oils, Chronic Illness, Insomnia, Fertility, Herbal, Treatment, Nutrition, Chronic Pain, Digestive Disorders, Migraine, Infertility, Headaches, Holistic Health, Back Pain, Wellbeing, Supplements, Relaxation, Stress, Meditation
Education
Emperor's College of Traditional Oriental Medicine
Masters
Erin Contreras, MBA/HRM's TeleTech, Inc Experience September 2000 - May 2003
Job Resultsdriven global human resources executive
Industry Human Resources
Experience
STARTEK November 2013 - Present
TeleTech September 2012 - March 2013
Adelphia Communications Corporation July 2006 - March 2012
Adelphia Communications Corporation April 2005 - July 2006
Adelphia Communications Corporation May 2003 - April 2005
TeleTech, Inc. September 2000 - May 2003
U S WEST/MediaOne/AT&T Broadband April 1998 - September 2000
PacifiCare Health Systems 1995 - 1998
PacifiCare Health Systems 1993 - 1995
PacifiCare Health Systems 1989 - 1993
Skills
HRIS, Employee Relations, Employee Benefits, Benefits Administration, Payroll, Internal Communications, Onboarding, Workforce Planning, Employment Contracts, Mergers & Acquisitions, Performance Management, Budget Management, Compliance, Budgets, Mergers, Bankruptcy, Budget Analysis, Governance, Internal Audit, Policy Analysis, Acquisition Integration, Workers Compensation, Compensation, Global Compensation, Compensation & Benefits, Incentive Programs, Compensation Structures, Global Human Resources..., Human Resources, Leadership, Strategy, Management, Training
Education
University of Phoenix 2007 — 2009
Master of Business Administration (MBA), Human Resources Management
University of Phoenix 1992 — 1995
Bachelor of Science in Business Administration, Finance
STARTEK November 2013 - Present
TeleTech September 2012 - March 2013
Adelphia Communications Corporation July 2006 - March 2012
Adelphia Communications Corporation April 2005 - July 2006
Adelphia Communications Corporation May 2003 - April 2005
TeleTech, Inc. September 2000 - May 2003
U S WEST/MediaOne/AT&T Broadband April 1998 - September 2000
PacifiCare Health Systems 1995 - 1998
PacifiCare Health Systems 1993 - 1995
PacifiCare Health Systems 1989 - 1993
Skills
HRIS, Employee Relations, Employee Benefits, Benefits Administration, Payroll, Internal Communications, Onboarding, Workforce Planning, Employment Contracts, Mergers & Acquisitions, Performance Management, Budget Management, Compliance, Budgets, Mergers, Bankruptcy, Budget Analysis, Governance, Internal Audit, Policy Analysis, Acquisition Integration, Workers Compensation, Compensation, Global Compensation, Compensation & Benefits, Incentive Programs, Compensation Structures, Global Human Resources..., Human Resources, Leadership, Strategy, Management, Training
Education
University of Phoenix 2007 — 2009
Master of Business Administration (MBA), Human Resources Management
University of Phoenix 1992 — 1995
Bachelor of Science in Business Administration, Finance
Teresa Paschke's TeleTech, Inc Experience August 1995 - December 1999
Job Manager Software Development at CenturyLink
Industry Telecommunications
Experience
CenturyLink October 2008 - Present
Qwest February 2000 - October 2008
Teletech Inc. August 1995 - December 1999
Skills
Mobile Applications, Computer Aided Dispatch, Software Development, Software Project..., Program Development, Project Management, Management, Requirements Analysis, Business Analysis, Enterprise Software, Integration, SDLC, PMO, Agile Methodologies, Call Centers, Product Management, Telecommunications, Enterprise Architecture, Scrum, Solution Architecture, Wireless
Education
Metropolitan State College of Denver 1990 — 1993
CenturyLink October 2008 - Present
Qwest February 2000 - October 2008
Teletech Inc. August 1995 - December 1999
Skills
Mobile Applications, Computer Aided Dispatch, Software Development, Software Project..., Program Development, Project Management, Management, Requirements Analysis, Business Analysis, Enterprise Software, Integration, SDLC, PMO, Agile Methodologies, Call Centers, Product Management, Telecommunications, Enterprise Architecture, Scrum, Solution Architecture, Wireless
Education
Metropolitan State College of Denver 1990 — 1993
Zhaoxiong (Simon) Xu's TeleTech, Inc Experience May 1994 - October 1998
Job Director of Software Development at Gravitas
Industry Financial Services
Experience
Gravitas May 2010 - Present
Consultant worked at Apollo Global Management LLC May 2009 - May 2010
Lehman Brothers February 2007 - May 2009
HSBC June 2000 - February 2007
St. Paul Companies October 1998 - June 2000
Teletech Inc. May 1994 - October 1998
CNOOC Limited July 1988 - July 1991
Skills
Investments, Java, Trading Systems, Software Development, Business Analysis
Education
McNeese State University 1991 — 1994
Master of Business Administration (MBA), Major in MBA/Minor in Computer Science
China University of Petroleum 1984 — 1988
Bachelor of Science (BS), Industrial Engineering
Gravitas May 2010 - Present
Consultant worked at Apollo Global Management LLC May 2009 - May 2010
Lehman Brothers February 2007 - May 2009
HSBC June 2000 - February 2007
St. Paul Companies October 1998 - June 2000
Teletech Inc. May 1994 - October 1998
CNOOC Limited July 1988 - July 1991
Skills
Investments, Java, Trading Systems, Software Development, Business Analysis
Education
McNeese State University 1991 — 1994
Master of Business Administration (MBA), Major in MBA/Minor in Computer Science
China University of Petroleum 1984 — 1988
Bachelor of Science (BS), Industrial Engineering
J. Brian Williams, CPA's TeleTech, Inc Experience October 2008 - April 2011
Job Assistant Controller at Global Employment Solutions
Industry Accounting
Experience
Global Employment Solutions November 2013 - Present
EchoStar Corporation June 2012 - November 2013
Dish Network June 2011 - July 2012
TeleTech, Inc October 2008 - April 2011
TeleTech February 2007 - October 2008
TeleTech July 2004 - February 2007
Demand Flow Institute, LLC October 1999 - October 2003
ELS, Inc April 1998 - August 1999
Skills
General Ledger, Financial Reporting, Hyperion Enterprise, Variance Analysis, Account Reconciliation, Accounting
Education
Regis University
Bachelor's, Accounting; Finance & Accounting
Global Employment Solutions November 2013 - Present
EchoStar Corporation June 2012 - November 2013
Dish Network June 2011 - July 2012
TeleTech, Inc October 2008 - April 2011
TeleTech February 2007 - October 2008
TeleTech July 2004 - February 2007
Demand Flow Institute, LLC October 1999 - October 2003
ELS, Inc April 1998 - August 1999
Skills
General Ledger, Financial Reporting, Hyperion Enterprise, Variance Analysis, Account Reconciliation, Accounting
Education
Regis University
Bachelor's, Accounting; Finance & Accounting
Jennifer Gramm's TeleTech, Inc Experience November 2008 - December 2008
Job Looking for new Opportunities
Industry Information Technology and Services
Experience
Convergys September 2014 - December 2014
Stanley Staffing June 2014 - July 2014
AREA TEMPS, INC. April 2010 - July 2010
Teletech Inc. November 2008 - December 2008
Exodus Integrity Services March 2008 - July 2008
Jones Day February 2006 - September 2007
Key Bank November 2001 - May 2005
Education
Cuyahoga Community College 1996 — 2000
AA, Associate of Arts
DeVry University
BS, Technical Management
Convergys September 2014 - December 2014
Stanley Staffing June 2014 - July 2014
AREA TEMPS, INC. April 2010 - July 2010
Teletech Inc. November 2008 - December 2008
Exodus Integrity Services March 2008 - July 2008
Jones Day February 2006 - September 2007
Key Bank November 2001 - May 2005
Education
Cuyahoga Community College 1996 — 2000
AA, Associate of Arts
DeVry University
BS, Technical Management
Mandy McCulloch's TeleTech, Inc Experience July 2006 - April 2007
Job Personal Care Worker and Administrative Assistant
Industry Hospital & Health Care
Experience
Mandy McCulloch June 2007 - March 2012
Tracey's Landscaping March 2007 - April 2009
TeleTech Inc July 2006 - April 2007
New Boundaries October 2000 - October 2004
Education
Success College 2010 — 2011
Diploma, Medical Office Administration
Saint Mary's University 1993 — 1998
Bachelor of Arts, Psychology
Mandy McCulloch June 2007 - March 2012
Tracey's Landscaping March 2007 - April 2009
TeleTech Inc July 2006 - April 2007
New Boundaries October 2000 - October 2004
Education
Success College 2010 — 2011
Diploma, Medical Office Administration
Saint Mary's University 1993 — 1998
Bachelor of Arts, Psychology
Richard Maldonado's TeleTech, Inc Experience May 2007 - June 2009
Job Customer Service
Industry Higher Education
Experience
Wyndham Worldwide October 2012 - December 2013
Concorde Career Colleges October 2009 - July 2011
Teletech Inc. May 2007 - June 2009
Cox Communications December 2000 - March 2005
National Dispatch Center March 1997 - December 2000
San Diego Community College District February 1980 - June 1994
Skills
Customer Relations, Supervisory Skills, Customer Retention, Student Recruitment, Customer Service, Public Speaking, Problem Solving, Coaching, Customer Satisfaction, Microsoft Office, Excel, Scheduling, Change Management, Account Management, Teamwork, Performance Management, Administration, Process Improvement, PowerPoint, Word, Employee Relations, Call Center, Documentation, Forecasting, Event Management, Mentoring, Process Scheduler, Call Centers, Team Building, Management, Leadership, Recruiting
Education
San Diego City College 1978 — 1981
Associate of Science, Information Systems
San Diego City College 1978 — 1980
Associate of Arts, Business Administration
Wyndham Worldwide October 2012 - December 2013
Concorde Career Colleges October 2009 - July 2011
Teletech Inc. May 2007 - June 2009
Cox Communications December 2000 - March 2005
National Dispatch Center March 1997 - December 2000
San Diego Community College District February 1980 - June 1994
Skills
Customer Relations, Supervisory Skills, Customer Retention, Student Recruitment, Customer Service, Public Speaking, Problem Solving, Coaching, Customer Satisfaction, Microsoft Office, Excel, Scheduling, Change Management, Account Management, Teamwork, Performance Management, Administration, Process Improvement, PowerPoint, Word, Employee Relations, Call Center, Documentation, Forecasting, Event Management, Mentoring, Process Scheduler, Call Centers, Team Building, Management, Leadership, Recruiting
Education
San Diego City College 1978 — 1981
Associate of Science, Information Systems
San Diego City College 1978 — 1980
Associate of Arts, Business Administration
Belinda Thurman's TeleTech, Inc Experience December 2005 - February 2007
Job Security Officer at Dynamics Security
Industry Legal Services
Experience
Dynamics Security January 2015 - Present
Norred & Associates, Inc. September 2014 - December 2014
G4S August 2012 - December 2013
City of Newport News June 2008 - October 2010
United American Security, LLC. formerly Leonard Security Services, Inc. February 2008 - June 2008
Teletech, Inc. December 2005 - February 2007
Wachenhut Corporation April 2006 - October 2006
GEO, Inc. - Lawrenceville Correctional Center March 2005 - December 2005
CCA- Lawrenceville Correctional Center January 2000 - August 2001
Skills
Enforcement, Private Investigations, Public Safety, Criminal Justice, Firearms, Patrol, Microsoft Word, Microsoft Office, Microsoft Excel, Military, Customer Service, Clerical Skills, Security
Education
Capella University 2015 — 2017
Masters, Public Administraton
Strayer University (VA) 2009 — 2014
Bachelor's degree, Criminal Justice Concentration in Administration, 2.63
Rochester Business Institute - Everest 2001 — 2003
Associate's degree, Paralegal Studies
Dynamics Security January 2015 - Present
Norred & Associates, Inc. September 2014 - December 2014
G4S August 2012 - December 2013
City of Newport News June 2008 - October 2010
United American Security, LLC. formerly Leonard Security Services, Inc. February 2008 - June 2008
Teletech, Inc. December 2005 - February 2007
Wachenhut Corporation April 2006 - October 2006
GEO, Inc. - Lawrenceville Correctional Center March 2005 - December 2005
CCA- Lawrenceville Correctional Center January 2000 - August 2001
Skills
Enforcement, Private Investigations, Public Safety, Criminal Justice, Firearms, Patrol, Microsoft Word, Microsoft Office, Microsoft Excel, Military, Customer Service, Clerical Skills, Security
Education
Capella University 2015 — 2017
Masters, Public Administraton
Strayer University (VA) 2009 — 2014
Bachelor's degree, Criminal Justice Concentration in Administration, 2.63
Rochester Business Institute - Everest 2001 — 2003
Associate's degree, Paralegal Studies
William Rimbey's TeleTech, Inc Experience November 1998 - November 1999
Job Sales and Marketing at Highland Electrical Sales Agency, Inc.
Industry Electrical/Electronic Manufacturing
Experience
Highland Electrical Sales Agency, Inc. October 2012 - Present
Safelite September 2006 - June 2012
Elite Auto Glass March 2001 - August 2006
SOL Business Services, LLC November 1999 - January 2001
Teletech Inc. November 1998 - November 1999
Capital Access Mortgage September 1996 - October 1997
United States Marine Corps May 1990 - May 1994
Skills
Troubleshooting, Automobile, Windows XP Professional, Sales, Operations Management, Customer Satisfaction, Sales Operations, Inventory Management, Automotive, Vehicles, Customer Retention
Education
Regis University 2004 — 2007
Bachelor of Science (BS), Organizational Development
Highland Electrical Sales Agency, Inc. October 2012 - Present
Safelite September 2006 - June 2012
Elite Auto Glass March 2001 - August 2006
SOL Business Services, LLC November 1999 - January 2001
Teletech Inc. November 1998 - November 1999
Capital Access Mortgage September 1996 - October 1997
United States Marine Corps May 1990 - May 1994
Skills
Troubleshooting, Automobile, Windows XP Professional, Sales, Operations Management, Customer Satisfaction, Sales Operations, Inventory Management, Automotive, Vehicles, Customer Retention
Education
Regis University 2004 — 2007
Bachelor of Science (BS), Organizational Development
Cynthia Cartwright's TeleTech, Inc Experience October 2012 - April 2014
Job Customer Service Representative at Teletech Inc.
Industry Information Services
Experience
Teletech Inc. October 2012 - April 2014
Private October 2011 - June 2012
YWCA and National Indian Council on Aging, Inc November 2010 - October 2011
Self - employed February 2009 - October 2011
CompuPay Inc June 2007 - December 2008
CompuPay Inc February 2003 - June 2007
Skills
Payroll, Time Management, Microsoft Excel, Accounts Payable, Accounts Receivable, PowerPoint, Microsoft Word, Interviews, Accounting, Call Centers, Windows, Customer Retention, Coaching, Organizational..., Training
Education
Gateway Community College 2002 — 2009
International Academy of Beauty - Cosmetology 1970 — 1971
Teletech Inc. October 2012 - April 2014
Private October 2011 - June 2012
YWCA and National Indian Council on Aging, Inc November 2010 - October 2011
Self - employed February 2009 - October 2011
CompuPay Inc June 2007 - December 2008
CompuPay Inc February 2003 - June 2007
Skills
Payroll, Time Management, Microsoft Excel, Accounts Payable, Accounts Receivable, PowerPoint, Microsoft Word, Interviews, Accounting, Call Centers, Windows, Customer Retention, Coaching, Organizational..., Training
Education
Gateway Community College 2002 — 2009
International Academy of Beauty - Cosmetology 1970 — 1971
Susan Harknett's TeleTech, Inc Experience 2014 - 2015
Job Team Lead Teletech Inc
Industry Outsourcing/Offshoring
Experience
Teletech Inc. 2014 - 2015
G5live LLC August 2012 - 2014
Home October 2012 - February 2013
Teletech Inc. 2009 - 2011
Skills
Healthcare, Nursing, Hospitals, Healthcare Management, Medical Terminology, Clinical Research, HIPAA, Healthcare Information..., Medical Billing, Customer Service, Customer Service..., Customer Service..., Online Data Entry, Accounting, Payroll, Director of Operations
Education
Lake Michigan College
Teletech Inc. 2014 - 2015
G5live LLC August 2012 - 2014
Home October 2012 - February 2013
Teletech Inc. 2009 - 2011
Skills
Healthcare, Nursing, Hospitals, Healthcare Management, Medical Terminology, Clinical Research, HIPAA, Healthcare Information..., Medical Billing, Customer Service, Customer Service..., Customer Service..., Online Data Entry, Accounting, Payroll, Director of Operations
Education
Lake Michigan College
Mustafa Almusawi's TeleTech, Inc Experience September 2005 - January 2007
Job Senior Engineering Technologist at City of London, Canada
Industry Civil Engineering
Experience
City of London, Canada January 2015 - Present
City of London March 2010 - January 2015
Ministry of Transportation May 2008 - December 2008
Shelby Engineering Ltd. May 2007 - September 2007
TeleTech Inc. September 2005 - January 2007
Turning Sphere Technologies February 2003 - May 2004
Skills
Municipal Services, Municipalities, Water, Stormwater Management, Site Plans, Site Development, Subdivisions, Project Planning, Technical Writing, AutoCAD, GIS, ArcGIS, Surveying, Highways, Road, Databases, Testing, Visual Basic, IIS, Technical Support, Database Design, SharePoint, Windows, Access, Software Documentation, ESRI, Troubleshooting, MS Project, Programming, Network Administration, Software Installation
Education
Fanshawe College 2006 — 2009
Diploma, Civil Engineering Technology
Western University
Bachelor of Engineering (B.E.), Civil Engineering
City of London, Canada January 2015 - Present
City of London March 2010 - January 2015
Ministry of Transportation May 2008 - December 2008
Shelby Engineering Ltd. May 2007 - September 2007
TeleTech Inc. September 2005 - January 2007
Turning Sphere Technologies February 2003 - May 2004
Skills
Municipal Services, Municipalities, Water, Stormwater Management, Site Plans, Site Development, Subdivisions, Project Planning, Technical Writing, AutoCAD, GIS, ArcGIS, Surveying, Highways, Road, Databases, Testing, Visual Basic, IIS, Technical Support, Database Design, SharePoint, Windows, Access, Software Documentation, ESRI, Troubleshooting, MS Project, Programming, Network Administration, Software Installation
Education
Fanshawe College 2006 — 2009
Diploma, Civil Engineering Technology
Western University
Bachelor of Engineering (B.E.), Civil Engineering
Barbara Jordan-Estell's TeleTech, Inc Experience January 1999 - January 2001
Job Secretary at Trinity African Methodist Episcopal Church
Industry Religious Institutions
Experience
Trinity African Methodist Episcopal Church March 2008 - Present
Health Professions Pipeway Initiatives March 2001 - August 2003
TeleTech, Inc. January 1999 - January 2001
Skills
Non-profits, Microsoft Word, Microsoft Office, Public Speaking, Microsoft Excel, Volunteer Management, Customer Service, Youth Ministry, Nonprofits, Program Development, PowerPoint, Discipleship, Community Outreach, Pastoral Care, Teaching, Leadership Development, Outlook, Fundraising, Time Management, Data Entry, Event Planning, Theology, Preaching, Church Events
Education
Sumner High School 1953 — 1956
Donnelly College KCK
Business Law
Sumner High & Donnelly College
The University of Kansas
Business Administration and Management, General
Trinity African Methodist Episcopal Church March 2008 - Present
Health Professions Pipeway Initiatives March 2001 - August 2003
TeleTech, Inc. January 1999 - January 2001
Skills
Non-profits, Microsoft Word, Microsoft Office, Public Speaking, Microsoft Excel, Volunteer Management, Customer Service, Youth Ministry, Nonprofits, Program Development, PowerPoint, Discipleship, Community Outreach, Pastoral Care, Teaching, Leadership Development, Outlook, Fundraising, Time Management, Data Entry, Event Planning, Theology, Preaching, Church Events
Education
Sumner High School 1953 — 1956
Donnelly College KCK
Business Law
Sumner High & Donnelly College
The University of Kansas
Business Administration and Management, General
Rick Greenwald's TeleTech, Inc Experience 2010 - 2012
Job Financial Services Professional
Industry Financial Services
Experience
Teletech Inc. 2010 - 2012
Skills
Leadership, Call Centers, PeopleSoft, Customer Service, Risk Management, Team Building, Operations Management, Process Improvement, Project Management, Training, Call Center, Program Management, Analysis, Team Leadership, Management, Recruiting, Customer Support, Change Management, Quality Assurance, Troubleshooting
Education
Embry-Riddle Aeronautical University
Bachelors, Business Management
Teletech Inc. 2010 - 2012
Skills
Leadership, Call Centers, PeopleSoft, Customer Service, Risk Management, Team Building, Operations Management, Process Improvement, Project Management, Training, Call Center, Program Management, Analysis, Team Leadership, Management, Recruiting, Customer Support, Change Management, Quality Assurance, Troubleshooting
Education
Embry-Riddle Aeronautical University
Bachelors, Business Management
Justin Vance's TeleTech, Inc Experience March 2001 - October 2003
Job Support Specialist at Greenville Health System.
Industry Hospital & Health Care
Experience
Greenville Health System July 2014 - Present
Verizon Wireless September 2008 - March 2014
Verizon Wireless June 2004 - August 2008
Verizon Wireless October 2003 - June 2004
Teletech, Inc March 2001 - October 2003
Skills
Troubleshooting, TCP/IP, Wireless, Networking, LAN-WAN, Telecommunications, Technical Support, Customer Service, Call Centers, Wireless Networking, Help Desk Support, VoIP, Call Center, Customer Satisfaction, Switches, Cellular Communications, Computer Hardware, Mobile Devices, Mobile Technology, LTE, Windows, Testing, Blackberry, Customer Experience, CDMA, 4G, RF
Education
Strayer University 2014 — 2017
Bachelor's Degree, Information Technology
Southside High School 1996 — 2000
High School, High School/Secondary Diplomas and Certificates
Greenville Health System July 2014 - Present
Verizon Wireless September 2008 - March 2014
Verizon Wireless June 2004 - August 2008
Verizon Wireless October 2003 - June 2004
Teletech, Inc March 2001 - October 2003
Skills
Troubleshooting, TCP/IP, Wireless, Networking, LAN-WAN, Telecommunications, Technical Support, Customer Service, Call Centers, Wireless Networking, Help Desk Support, VoIP, Call Center, Customer Satisfaction, Switches, Cellular Communications, Computer Hardware, Mobile Devices, Mobile Technology, LTE, Windows, Testing, Blackberry, Customer Experience, CDMA, 4G, RF
Education
Strayer University 2014 — 2017
Bachelor's Degree, Information Technology
Southside High School 1996 — 2000
High School, High School/Secondary Diplomas and Certificates
Amy Rosado's TeleTech, Inc Experience October 2012 - January 2013
Job Hospital & Health Care Professional
Industry Hospital & Health Care
Experience
Teletech Inc October 2012 - January 2013
Milly Drake March 2011 - June 2011
Specialized Home Service September 2001 - October 2005
Skills
Accounts Payable, Customer Service, Typing, Microsoft Office, Internet, Online Data Entry, Data Entry, Telephone Skills, Invoice Processing
Education
Tidewater Community College 2005 — 2007
Associate's degree, Administrative Medical Assisting
Teletech Inc October 2012 - January 2013
Milly Drake March 2011 - June 2011
Specialized Home Service September 2001 - October 2005
Skills
Accounts Payable, Customer Service, Typing, Microsoft Office, Internet, Online Data Entry, Data Entry, Telephone Skills, Invoice Processing
Education
Tidewater Community College 2005 — 2007
Associate's degree, Administrative Medical Assisting
Macy Frecks's TeleTech, Inc Experience May 2001 - August 2002
Job Pharmacy Technician at Winchester Pharmacy
Industry Hospital & Health Care
Experience
Winchester Pharmacy May 2005 - Present
Frecks 2 May 2005 - Present
Summer 2008 June 2009 - August 2009
Linnwood Home Plus January 2005 - May 2005
Stormont-Vail Hospital September 2004 - January 2005
Jefferson Suites Assisted Living June 2003 - August 2004
Nanny/Mother's Helper August 2002 - June 2003
Teletech, Inc May 2001 - August 2002
Education
The University of Kansas 2006 — 2010
The University of Kansas
Bachelor, General Studies; Applied Behavioral Science with an emphasis in Early Childhood Education
Winchester Pharmacy May 2005 - Present
Frecks 2 May 2005 - Present
Summer 2008 June 2009 - August 2009
Linnwood Home Plus January 2005 - May 2005
Stormont-Vail Hospital September 2004 - January 2005
Jefferson Suites Assisted Living June 2003 - August 2004
Nanny/Mother's Helper August 2002 - June 2003
Teletech, Inc May 2001 - August 2002
Education
The University of Kansas 2006 — 2010
The University of Kansas
Bachelor, General Studies; Applied Behavioral Science with an emphasis in Early Childhood Education
Karen McCaffery's TeleTech, Inc Experience November 2012 - April 2014
Job Payroll Specialist at Paychex
Industry Consumer Services
Experience
Paychex April 2014 - Present
Go 4 U June 2008 - Present
Teletech Inc. November 2012 - April 2014
TeleTech July 2011 - April 2014
Teletech Inc October 2013 - December 2013
Teletech Inc. August 2012 - November 2012
HR One Inc. February 2009 - June 2009
Liberty Resources January 2008 - May 2008
Third Key August 2006 - October 2007
Citizens Bank January 2003 - July 2006
Skills
Supervisory Skills, Call Center, Call Centers, Data Entry, Troubleshooting, Windows 7, VoIP, Time Management, Clerical Skills, Online Research, Microsoft Office 2007, Customer Service, Training, Spreadsheets, Payroll, Human Resources, Interviews, Microsoft Excel, Research, Microsoft Office, Administrative..., Leadership, Administrative..., System Administration
Education
Onondaga Community College 2002 — 2004
Associate, Applied Science, Business Administration
Cicero North Syracuse 1983 — 1986
Regents diploma, Mathematics and Sciences
Paychex April 2014 - Present
Go 4 U June 2008 - Present
Teletech Inc. November 2012 - April 2014
TeleTech July 2011 - April 2014
Teletech Inc October 2013 - December 2013
Teletech Inc. August 2012 - November 2012
HR One Inc. February 2009 - June 2009
Liberty Resources January 2008 - May 2008
Third Key August 2006 - October 2007
Citizens Bank January 2003 - July 2006
Skills
Supervisory Skills, Call Center, Call Centers, Data Entry, Troubleshooting, Windows 7, VoIP, Time Management, Clerical Skills, Online Research, Microsoft Office 2007, Customer Service, Training, Spreadsheets, Payroll, Human Resources, Interviews, Microsoft Excel, Research, Microsoft Office, Administrative..., Leadership, Administrative..., System Administration
Education
Onondaga Community College 2002 — 2004
Associate, Applied Science, Business Administration
Cicero North Syracuse 1983 — 1986
Regents diploma, Mathematics and Sciences
Errington Green's TeleTech, Inc Experience May 2008 - August 2008
Job Admin Assistant at Dept. of Edu
Industry Government Administration
Experience
Dept. Of Edu. September 2010 - Present
Advance America August 2009 - September 2010
City of Newport News October 2008 - June 2009
Teletech Inc. May 2008 - August 2008
United States Marine Corps May 2006 - September 2006
Skills
Strategic Planning, Management, Public Speaking, Customer Service, Microsoft Office, Microsoft Excel, Event Planning, Training, Policy, CRM
Education
Hampton University 2004 — 2009
B.A., Business Management
Dept. Of Edu. September 2010 - Present
Advance America August 2009 - September 2010
City of Newport News October 2008 - June 2009
Teletech Inc. May 2008 - August 2008
United States Marine Corps May 2006 - September 2006
Skills
Strategic Planning, Management, Public Speaking, Customer Service, Microsoft Office, Microsoft Excel, Event Planning, Training, Policy, CRM
Education
Hampton University 2004 — 2009
B.A., Business Management
James R French's TeleTech, Inc Experience May 2011 - January 2013
Job Student Tutor at Flathead Valley Community College
Industry Accounting
Experience
Flathead Valley Community College January 2013 - Present
Teletech Inc. May 2011 - January 2013
Family Heritage December 2009 - June 2011
Skills
Personnel Management, Accounting, Recruiting, Team Building, Account Management, Management, Leadership, Microsoft Office, Microsoft Word, Microsoft Excel, Access, PowerPoint, Human Resources, Payroll, Payroll Taxes
Education
Flathead Valley Community College 2011 — 2013
Associate of Science Certificate, Accounting Technology
University of Phoenix-Utah Campus 1989 — 1991
Bachelor Of Science, Business Administration, Product Research, Human Relations, Human Resources, 3.57 GPA
Utah Valley University 1987 — 1989
Associate of Science (A.S.), Business Management, 3.58 GPA
Flathead Valley Community College January 2013 - Present
Teletech Inc. May 2011 - January 2013
Family Heritage December 2009 - June 2011
Skills
Personnel Management, Accounting, Recruiting, Team Building, Account Management, Management, Leadership, Microsoft Office, Microsoft Word, Microsoft Excel, Access, PowerPoint, Human Resources, Payroll, Payroll Taxes
Education
Flathead Valley Community College 2011 — 2013
Associate of Science Certificate, Accounting Technology
University of Phoenix-Utah Campus 1989 — 1991
Bachelor Of Science, Business Administration, Product Research, Human Relations, Human Resources, 3.57 GPA
Utah Valley University 1987 — 1989
Associate of Science (A.S.), Business Management, 3.58 GPA
Mary Mig Crowe's TeleTech, Inc Experience March 2004 - April 2011
Job Banking Professional
Industry Banking
Experience
Teletech Inc. March 2004 - April 2011
Huntington National Bank January 1976 - November 2002
Skills
Banking, Customer Service, Customer Relations, Microsoft Office, Documentation, Compliance, Excel, Problem Solving, Word, Access, Coaching, Call Center, Administration, Analysis, Outlook, Team Building, Research, Customer Satisfaction, Mentoring, Lotus Notes, English, Team Management, Vendor Management, Troubleshooting, Team Leadership, Windows, Disaster Recovery, Teamwork
Education
Illinois State University 1970 — 1972
communications
Fairmont State University
Business Administration
Teletech Inc. March 2004 - April 2011
Huntington National Bank January 1976 - November 2002
Skills
Banking, Customer Service, Customer Relations, Microsoft Office, Documentation, Compliance, Excel, Problem Solving, Word, Access, Coaching, Call Center, Administration, Analysis, Outlook, Team Building, Research, Customer Satisfaction, Mentoring, Lotus Notes, English, Team Management, Vendor Management, Troubleshooting, Team Leadership, Windows, Disaster Recovery, Teamwork
Education
Illinois State University 1970 — 1972
communications
Fairmont State University
Business Administration
Lowe Tyaimes's TeleTech, Inc Experience June 1999 - December 2002
Job Claims Service Rep at Allstate Insurance
Industry Insurance
Experience
TLL Tech LLC March 2013 - Present
Allstate September 2004 - Present
Allstate September 2004 - Present
Office Depot December 2011 - February 2012
Office Depot December 2011 - February 2012
Charter Communications September 2003 - September 2004
Charter Communications September 2003 - September 2004
Teletech Inc. June 1999 - December 2002
Teletech Inc June 1999 - December 2002
Skills
Property & Casualty..., Casualty, Commercial Insurance, Umbrella Insurance, Insurance, General Insurance, Liability, Legal Liability, Commercial Lines, Subrogation, Renters, Claims Management, Claim, Term Life Insurance, Underwriting, Motorcycle, Life Insurance, Disability Insurance, Professional Liability, Property Damage, Computers, Networking, Wireless Networking, Workers Compensation
Education
ITT Technical Institute-Bessemer 2008 — 2011
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
ITT Technical Institute
Associates Degree, Information Technology-Computer Network Systems
Jackson Olin High School 1993 — 1997
TLL Tech LLC March 2013 - Present
Allstate September 2004 - Present
Allstate September 2004 - Present
Office Depot December 2011 - February 2012
Office Depot December 2011 - February 2012
Charter Communications September 2003 - September 2004
Charter Communications September 2003 - September 2004
Teletech Inc. June 1999 - December 2002
Teletech Inc June 1999 - December 2002
Skills
Property & Casualty..., Casualty, Commercial Insurance, Umbrella Insurance, Insurance, General Insurance, Liability, Legal Liability, Commercial Lines, Subrogation, Renters, Claims Management, Claim, Term Life Insurance, Underwriting, Motorcycle, Life Insurance, Disability Insurance, Professional Liability, Property Damage, Computers, Networking, Wireless Networking, Workers Compensation
Education
ITT Technical Institute-Bessemer 2008 — 2011
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
ITT Technical Institute
Associates Degree, Information Technology-Computer Network Systems
Jackson Olin High School 1993 — 1997
Ken Pott-Transition's TeleTech, Inc Experience March 1995 - March 1998
Job Human Resources at Northrop Grumman Corporation
Industry Mental Health Care
Experience
Transition Counseling Center September 2007 - Present
Northrop Grumman Corporation November 2000 - September 2013
Copic Insurance March 1998 - November 2000
Teletech Inc. March 1995 - March 1998
Skills
Counselling, Personal Development, Stress Management, Psychotherapy, Mental Health, Adults, Self-esteem, Stress, Couples, Counseling, Coaching, Clinical Supervision, Psychology, Family Therapy, NLP, Anger Management, Adolescents, Executive Coaching, Non-profits, Groups, Public Speaking, Leadership Development, Life Transitions, Mentoring, Program Development, Teaching, Strategic Planning, Stress Reduction, Group Therapy, Mental Health Counseling, Parents, Change Management, Emotional Intelligence, Organizational..., Counseling Psychology, Healthcare, Training, Nonprofits
Education
University of Northern Colorado 2003 — 2005
Master of Arts (M.A.), Counseling Psychology
North Park University 1983 — 1985
Master of Arts (M.A.), Religious Education, A
Colorado Christian University 1981 — 1983
Bachelor of Arts (B.A.), Religious Education, B
Transition Counseling Center September 2007 - Present
Northrop Grumman Corporation November 2000 - September 2013
Copic Insurance March 1998 - November 2000
Teletech Inc. March 1995 - March 1998
Skills
Counselling, Personal Development, Stress Management, Psychotherapy, Mental Health, Adults, Self-esteem, Stress, Couples, Counseling, Coaching, Clinical Supervision, Psychology, Family Therapy, NLP, Anger Management, Adolescents, Executive Coaching, Non-profits, Groups, Public Speaking, Leadership Development, Life Transitions, Mentoring, Program Development, Teaching, Strategic Planning, Stress Reduction, Group Therapy, Mental Health Counseling, Parents, Change Management, Emotional Intelligence, Organizational..., Counseling Psychology, Healthcare, Training, Nonprofits
Education
University of Northern Colorado 2003 — 2005
Master of Arts (M.A.), Counseling Psychology
North Park University 1983 — 1985
Master of Arts (M.A.), Religious Education, A
Colorado Christian University 1981 — 1983
Bachelor of Arts (B.A.), Religious Education, B
Rosherren Williams's TeleTech, Inc Experience January 2001 - January 2006
Job Customer Assistant at AT&T
Industry Telecommunications
Experience
AT&T January 2008 - Present
Alabama Power Co January 2006 - January 2008
TeleTech March 2001 - January 2008
Teletech, Inc January 2001 - January 2006
City of Birmingham October 1994 - May 1999
Skills
Type 65 WPM, Microsoft Office, Coordinating Events, Troubleshooting, Access, Microsoft Excel, PowerPoint, Call Center, Customer Satisfaction, Customer Experience, Customer Service, Technical Support, Telecommunications, Customer Support, Computer Hardware
Education
Columbia Southern University 2008 — 2012
BA, Business Administration/Project Management
Columbia Southern University
Associate of Applied Science Degree, Business
AT&T January 2008 - Present
Alabama Power Co January 2006 - January 2008
TeleTech March 2001 - January 2008
Teletech, Inc January 2001 - January 2006
City of Birmingham October 1994 - May 1999
Skills
Type 65 WPM, Microsoft Office, Coordinating Events, Troubleshooting, Access, Microsoft Excel, PowerPoint, Call Center, Customer Satisfaction, Customer Experience, Customer Service, Technical Support, Telecommunications, Customer Support, Computer Hardware
Education
Columbia Southern University 2008 — 2012
BA, Business Administration/Project Management
Columbia Southern University
Associate of Applied Science Degree, Business
Linda Miville's TeleTech, Inc Experience October 2001 - February 2006
Job Consumer Services Professional
Industry Consumer Services
Experience
Sleep Management Solutions June 2011 - September 2011
Able Care Pharmacy June 2007 - February 2010
Enherent March 2006 - October 2006
TeleTech Inc October 2001 - February 2006
Hasbro Inc January 1999 - January 2001
Phoenix Group Services January 1998 - January 1999
Aetna Insurance Company January 1993 - January 1998
Skills
Telephone Skills, Customer Service
Education
Asnuntuck Community College 1980 — 1983
Certificate, Asnuntuck Community College
Asnuntuck Community College
Associates, Liberal Studies
Asnuntuck Technical Community College
Associate's of Science, Liberal Arts; Mass Communications
Sleep Management Solutions June 2011 - September 2011
Able Care Pharmacy June 2007 - February 2010
Enherent March 2006 - October 2006
TeleTech Inc October 2001 - February 2006
Hasbro Inc January 1999 - January 2001
Phoenix Group Services January 1998 - January 1999
Aetna Insurance Company January 1993 - January 1998
Skills
Telephone Skills, Customer Service
Education
Asnuntuck Community College 1980 — 1983
Certificate, Asnuntuck Community College
Asnuntuck Community College
Associates, Liberal Studies
Asnuntuck Technical Community College
Associate's of Science, Liberal Arts; Mass Communications
Daniela Powell's TeleTech, Inc Experience February 2005 - September 2005
Job Customer Assistant Specialist at Chase Home Lending Executive Office
Industry Banking
Experience
Chase Home Lending Executive Office March 2011 - Present
Chase Home Lending March 2011 - Present
GSI Commerce September 2005 - March 2011
GSI Commerce Inc September 2005 - March 2011
TeleTech Inc February 2005 - September 2005
Northlake Foods March 1995 - November 2004
Skills
computer literate, great organizational..., Great People Skills
Education
BCC Melbourne/Palm Bay
Eastern Florida State College
Nuremberg, Germany
Industriekaufmann (Industrial Merchant), Industrial Business
Chase Home Lending Executive Office March 2011 - Present
Chase Home Lending March 2011 - Present
GSI Commerce September 2005 - March 2011
GSI Commerce Inc September 2005 - March 2011
TeleTech Inc February 2005 - September 2005
Northlake Foods March 1995 - November 2004
Skills
computer literate, great organizational..., Great People Skills
Education
BCC Melbourne/Palm Bay
Eastern Florida State College
Nuremberg, Germany
Industriekaufmann (Industrial Merchant), Industrial Business
William Toomey's TeleTech, Inc Experience November 2011 - February 2012
Job Independent Contractor at Independent
Industry Information Technology and Services
Experience
Independent December 2014 - Present
GEICO May 2013 - October 2014
Husky Injection Molding Systems February 2012 - May 2013
Teletech Inc. November 2011 - February 2012
Skills
Technical Support, Customer Service, Troubleshooting, Windows 7, Windows XP, Computer Hardware, Help Desk Support, Process Improvement, Call Centers, Windows Server, Microsoft Office
Education
Erie Community College
Business Administration and Management, General
Lackawanna High School
Machine Tool Technology/Machinist
Independent December 2014 - Present
GEICO May 2013 - October 2014
Husky Injection Molding Systems February 2012 - May 2013
Teletech Inc. November 2011 - February 2012
Skills
Technical Support, Customer Service, Troubleshooting, Windows 7, Windows XP, Computer Hardware, Help Desk Support, Process Improvement, Call Centers, Windows Server, Microsoft Office
Education
Erie Community College
Business Administration and Management, General
Lackawanna High School
Machine Tool Technology/Machinist
Sarah Vang's TeleTech, Inc Experience July 2001 - October 2003
Job Staffing and Recruiting Professional
Industry Staffing and Recruiting
Experience
Oncor Electric Delivery May 2009 - Present
Leprechaun LLC May 2008 - May 2009
US Census Bureau April 2007 - June 2007
CSAA October 2003 - April 2007
Teletech Inc July 2001 - October 2003
Education
School for Adult
San Joaquin Delta College
General Education
Oncor Electric Delivery May 2009 - Present
Leprechaun LLC May 2008 - May 2009
US Census Bureau April 2007 - June 2007
CSAA October 2003 - April 2007
Teletech Inc July 2001 - October 2003
Education
School for Adult
San Joaquin Delta College
General Education
Nick Erwin's TeleTech, Inc Experience November 2009 - August 2012
Job Customer Support Representative at Jack Henry & Associates
Industry Information Technology and Services
Experience
Jack Henry & Associates June 2012 - Present
Teletech Inc. November 2009 - August 2012
Walmart November 2008 - November 2009
MillerCoors March 2007 - June 2008
Skills
CAD, Typing, Revit, Forklift Operator, Stocking, Computer Repair, Computer Hardware, Computers, Class B CDL, Servers, Windows XP Pro, Windows 7
Education
ITT Technical Institute-Springfield 2011 — 2014
Associate's degree, CAD/CADD Drafting and/or Design Technology/Technician
Jack Henry & Associates June 2012 - Present
Teletech Inc. November 2009 - August 2012
Walmart November 2008 - November 2009
MillerCoors March 2007 - June 2008
Skills
CAD, Typing, Revit, Forklift Operator, Stocking, Computer Repair, Computer Hardware, Computers, Class B CDL, Servers, Windows XP Pro, Windows 7
Education
ITT Technical Institute-Springfield 2011 — 2014
Associate's degree, CAD/CADD Drafting and/or Design Technology/Technician
Corinda Howard's TeleTech, Inc Experience February 1999 - August 2006
Job MEDICAL BILLER at SYSTEM COORDINATED SERVICES
Industry Hospital & Health Care
Experience
SYSTEM COORDINATED SERVICES January 2000 - Present
Jacobson Staffing Inc. October 2009 - August 2010
Teletech Inc. February 1999 - August 2006
Skills
Data Entry, Customer Service, Outlook, Insurance, Microsoft Word, Microsoft Office, PowerPoint, Call Center, Research, Software Documentation, PeopleSoft, Lotus Notes, Workers Compensation, ICD-9, CPT, Oracle, Medical Billing, Accounts Payable, Call Centers, Healthcare, Access, Customer Satisfaction, Team Building, HIPAA
Education
Kaplan University-Davenport Campus 2013 — 2015
Associate's degree, Medical Office Management/Administration
East Windsor High 1968 — 1972
Business
Dean Vaugh Medical Term
SYSTEM COORDINATED SERVICES January 2000 - Present
Jacobson Staffing Inc. October 2009 - August 2010
Teletech Inc. February 1999 - August 2006
Skills
Data Entry, Customer Service, Outlook, Insurance, Microsoft Word, Microsoft Office, PowerPoint, Call Center, Research, Software Documentation, PeopleSoft, Lotus Notes, Workers Compensation, ICD-9, CPT, Oracle, Medical Billing, Accounts Payable, Call Centers, Healthcare, Access, Customer Satisfaction, Team Building, HIPAA
Education
Kaplan University-Davenport Campus 2013 — 2015
Associate's degree, Medical Office Management/Administration
East Windsor High 1968 — 1972
Business
Dean Vaugh Medical Term
KARL SIMPSON's TeleTech, Inc Experience November 2008 - Present
Job FullTime Student
Industry Information Technology and Services
Experience
TeleTech Inc. November 2008 - Present
Mazzios Pizza January 2000 - July 2006
Skills
Technical Support, Customer Service and..., Computer Hardware, Windows 7, Windows XP, Management, Help Desk Support, Troubleshooting, Networking, SQL, Customer Service, Windows
Education
Missouri State University 2014 — 2016
Bachelor’s Degree, Computer Information Systems with a minor in Web Development, 3.1
Ozarks Technical Community College 2012 — 2013
Vatterott College-Springfield
TeleTech Inc. November 2008 - Present
Mazzios Pizza January 2000 - July 2006
Skills
Technical Support, Customer Service and..., Computer Hardware, Windows 7, Windows XP, Management, Help Desk Support, Troubleshooting, Networking, SQL, Customer Service, Windows
Education
Missouri State University 2014 — 2016
Bachelor’s Degree, Computer Information Systems with a minor in Web Development, 3.1
Ozarks Technical Community College 2012 — 2013
Vatterott College-Springfield
Laya Miller's TeleTech, Inc Experience 2011 - 2011
Job Experienced telecommunications agent
Industry Telecommunications
Experience
Asurion October 2012 - Present
Teletech Inc. 2011 - 2011
Convergys September 2007 - December 2010
Skills
Credit Cards, technical support, Customer Service, Mentoring New Hires, Telecommunications..., Microsoft Office, Macintosh Applications, Macintosh hardware, Technical Support
Education
Argosy University 2010 — 2013
Paul Quinn College 1995 — 1999
Asurion October 2012 - Present
Teletech Inc. 2011 - 2011
Convergys September 2007 - December 2010
Skills
Credit Cards, technical support, Customer Service, Mentoring New Hires, Telecommunications..., Microsoft Office, Macintosh Applications, Macintosh hardware, Technical Support
Education
Argosy University 2010 — 2013
Paul Quinn College 1995 — 1999
Cathy Radford's TeleTech, Inc Experience October 2009 - Present
Job Customer Service Representative at TeleTech
Industry Outsourcing/Offshoring
Experience
Teletech Inc October 2009 - Present
AMCORE Bank, N.A June 2006 - July 2009
Woods Equipment Company July 2000 - June 2006
Ingersoll June 1994 - July 2000
Education
Northern Illinois University 1995 — 2000
Master of Business Administration (MBA), Business, Marketing, 3.45
Rockford University 1991 — 1994
Bachelor's Science, Accounting
Teletech Inc October 2009 - Present
AMCORE Bank, N.A June 2006 - July 2009
Woods Equipment Company July 2000 - June 2006
Ingersoll June 1994 - July 2000
Education
Northern Illinois University 1995 — 2000
Master of Business Administration (MBA), Business, Marketing, 3.45
Rockford University 1991 — 1994
Bachelor's Science, Accounting
phylicia miller's TeleTech, Inc Experience June 2008 - April 2009
Job SubClerical & Sub Teacher at Niagara Falls City School District
Industry Primary/Secondary Education
Experience
Niagara Falls City School District March 2012 - Present
Teletech Inc. June 2008 - April 2009
Teletech Inc. June 2008 - April 2009
Skills
Smartboard, Tutoring, Elementary Education, Classroom Management, Teaching, Educational Technology, K-12, Educational Leadership
Education
Niagara University 2009 — 2011
Bachelor of Science (BS), Computer Science
Niagara County Community College 2006 — 2008
Associate's degree, General Studies
Niagara Falls City School District March 2012 - Present
Teletech Inc. June 2008 - April 2009
Teletech Inc. June 2008 - April 2009
Skills
Smartboard, Tutoring, Elementary Education, Classroom Management, Teaching, Educational Technology, K-12, Educational Leadership
Education
Niagara University 2009 — 2011
Bachelor of Science (BS), Computer Science
Niagara County Community College 2006 — 2008
Associate's degree, General Studies
Brad Jackman's TeleTech, Inc Experience 2008 - 2012
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Teletech Inc. 2008 - 2012
TeleTech 2008 - 2012
Education
Southwest Missouri State University 1991 — 1993
Logan-Rogersville High School 1986 — 1990
Teletech Inc. 2008 - 2012
TeleTech 2008 - 2012
Education
Southwest Missouri State University 1991 — 1993
Logan-Rogersville High School 1986 — 1990
Amanda Benge's TeleTech, Inc Experience 2010 - 2010
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Job Seeker November 2013 - Present
Teletech Inc. 2010 - 2010
Unisys March 2008 - June 2008
Skills
Microsoft Office, Linux, Windows Server, Windows 7, Windows Vista, Windows XP Pro, Network Design, Network Security, Networking, Microsoft SQL Server, Microsoft Visual Studio..., MS Project, Typing, Internet Security, Web Design, Cisco Routers, Routing Protocols, Router Configuration, Wireless Networking, Cabling, Customer Service, Communication, Teamwork
Education
ITT Technical Institute-Austin 2007 — 2009
Associates of Applied Sciences, Computer and Information Sciences and Support Services
Job Seeker November 2013 - Present
Teletech Inc. 2010 - 2010
Unisys March 2008 - June 2008
Skills
Microsoft Office, Linux, Windows Server, Windows 7, Windows Vista, Windows XP Pro, Network Design, Network Security, Networking, Microsoft SQL Server, Microsoft Visual Studio..., MS Project, Typing, Internet Security, Web Design, Cisco Routers, Routing Protocols, Router Configuration, Wireless Networking, Cabling, Customer Service, Communication, Teamwork
Education
ITT Technical Institute-Austin 2007 — 2009
Associates of Applied Sciences, Computer and Information Sciences and Support Services
Jennifer Laymon's TeleTech, Inc Experience March 2002 - May 2003
Job Photo Lab Technician at Walmart
Industry Retail
Experience
Walmart November 2013 - Present
Walmart September 2004 - November 2013
Teletech Inc. March 2002 - May 2003
Skills
Customer Service, Retail, Secretarial Skills
Education
California University of Pennsylvania 1997 — 2001
Bachelor's degree, Psychology
Connellsville Area Senior High 1994 — 1997
Diploma
Walmart November 2013 - Present
Walmart September 2004 - November 2013
Teletech Inc. March 2002 - May 2003
Skills
Customer Service, Retail, Secretarial Skills
Education
California University of Pennsylvania 1997 — 2001
Bachelor's degree, Psychology
Connellsville Area Senior High 1994 — 1997
Diploma
Rebecca Rushing's TeleTech, Inc Experience December 2014 - Present
Job Student of Accounting
Industry Information Technology and Services
Experience
Teletech Inc. December 2014 - Present
Skills
Customer Service, Troubleshooting, Customer Satisfaction, Call Centers, Technical Support, Microsoft Office, Management, Microsoft Excel, Sales, Team Leadership
Education
Strayer University 2015 — 2018
Bachelor’s Degree, Accounting
Dundee-Crown High School 1993 — 1997
Teletech Inc. December 2014 - Present
Skills
Customer Service, Troubleshooting, Customer Satisfaction, Call Centers, Technical Support, Microsoft Office, Management, Microsoft Excel, Sales, Team Leadership
Education
Strayer University 2015 — 2018
Bachelor’s Degree, Accounting
Dundee-Crown High School 1993 — 1997
TeleTech
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento