Experience
The Portland Clinic  May 2014 - Present
Outside In  March 2013 - May 2014
National College of Natural Medicine  September 2007 - March 2010
The Standard  2002 - 2006
Delta Dental   April 1998 - September 2001

Skills
SQL, VBA, Crystal Reports, SAS Base, Visio, Microsoft Access, Microsoft Excel, Medical Terminology, Research, Laboratory, Metrics, Technical Writing, Data Analysis, Databases, SAS, Access, SSRS, Microsoft SQL Server, Analysis, ASP.NET, Visual C#, SSIS, Customer Service, Business Intelligence, Management, Healthcare, Software Documentation

Education
National College of Natural Medicine   2007 — 2010

Eastern Oregon University   1990 — 1993
Bachelor of Arts (BA)

Experience
Metropolitan Atlanta Rapid Transit Authority  November 2011 - Present
Capital Network Solutions  May 2008 - January 2009
Delta Dental   November 2007 - February 2008

Skills
Cisco Technologies, Linux, Cloud Computing, Microsoft Office, Network Security, TCP/IP, Windows, Troubleshooting, Telecommunications, Windows Server, Data Center, Networking, Virtualization, Security, Active Directory

Education
DeVry University-Georgia   2009 — 2014
NA, Computer Engineering

Cedar Grove High School   1986 — 1991
High School Diploma

Experience
Delta Dental   December 2013 - Present
Delta Dental   January 2011 - December 2013
Delta Dental   June 2006 - January 2011
Delta Dental   June 2000 - June 2006
Delta Dental   February 1999 - June 2000
Delta Dental   September 1998 - February 2000
Delta Dental   September 1997 - December 1998
Delta Dental   June 1997 - September 1997
Delta Dental   March 1997 - June 1997
Delta Dental   January 1990 - March 1997

Skills
Enrollment Management, Insurance, Business Analysis, Analysis, Management, Quality Assurance, Testing, Test Cases, Requirements Gathering, PowerPoint, Microsoft Office, Data Analysis, HIPAA, Business Process..., Business Process, User Acceptance Testing, Software Documentation, Visio, Payroll, Process Improvement, Provider Relations, SDLC, Claim

Education
Far Eastern University   1981 — 1983
Medical Technology

Experience
Delta Dental   April 2014 - Present
JPMorgan Chase  October 2011 - June 2013

Skills
Customer Service, Customer Satisfaction, Time Management, Microsoft Excel, Vendor Management, Access, Call Centers, Microsoft Office, Process Improvement, Leadership, Relationship Management, PowerPoint, Teamwork, Event Planning, Social Media, Microsoft Word, Outlook, Data Entry, Team Building, Training

Education
Francis Marion University   2006 — 2011
Bachelor of Business Administration (B.B.A.), Marketing

Experience
Deloitte & Touche  January 2006 - Present
Delta Dental   April 2002 - January 2006
Charles Schwab  October 1999 - September 2001

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, HTML

Education
Chabot College   2002 — 2004
General Elective Courses

Yakima Valley Community College   1984 — 1985
Business courses and training in administrative functions

Experience
Delta Dental   May 2006 - Present

Skills
SDLC, Project Management, Disaster Recovery, WAN, Software Development, Change Management, Risk Management, Desktop Computers, Risk Analysis, Business Continuity..., Resiliency, Program Management, IT Project & Program..., Data Center, Integration, Enterprise Software, Business Continuity, Testing, IT Operations, IT Management, Infrastructure, Outsourcing

Education
Columbia Southern University   2007 — 2010
MBA, Business Administration, E-Commerce and Technology

American Sentinel University
BS, Computer Science

Torrance High

Experience
Amtrust Group North America   July 2014 - Present
Delta Dental   February 2013 - May 2014
AutoTrader.com / Hire Dynamics   July 2011 - September 2012
Convergent Resources, Inc.   May 2009 - June 2011
BRZ Enterprises – Instant Tax Service   December 2008 - March 2009

Skills
Automotive, Customer Service, Sales, Customer Retention, Microsoft Office, Process Improvement, Team Building, Graphic Design, Hospitality, Internet, Keyword Research, Lighting, Photoshop, Problem Solving, Visual Basic, Youth Work, Digital Photography, Motorcycle

Education
Georgia Perimeter College   2008 — 2013
Associate of Science (AS), Design and Applied Arts

North Springs Charter High School   2002 — 2006
Dual Core HS Diploma, Career Tech. and College Prep.

Experience
United Pacific / My Goods Market  September 2014 - Present
Smashion LLC  July 2012 - August 2013
Delta Dental   January 2011 - August 2013
Dynamic Office & Accounting Solutions  August 2011 - January 2013
California State University, Sacramento  September 2008 - January 2010

Skills
Microsoft Office (All..., Writing, Auditing, Newsletters, Supervising, Customer Service, Clerical Skills, Data Entry, Inter-personal, Communication, Internet, Cash Register, Inventory, Travel, Adobe, Access, Multimedia, Research, Telecommunications, Blogging, Demos, Software, Multitasking Skills, Efficiency and quality, Computers, Editing, Staffing, Financial Reporting, Report Writing, News Writing, Newsletter Production, Managment, Publishing, Teamwork, Always Willing to Learn, Professional, Always Positive, Always Punctual, Fashion, vo/sots, Writing Ledes, Broadcast Writing, Flow Charts, Visio, Event Planning, Precision, Discipline, Process, Ownership, Constant Contact

Education
California State University-Sacramento   2008 — 2013
Bachelor's degree, Mass Communication/Media Studies

Experience
The StrataFusion Group   January 2008 - Present
Women Unlimited  2002 - Present
Glow Foundation  October 2007 - May 2011
Hitachi Data Systems  February 2000 - January 2008
Delta Dental Plan of California  January 1999 - December 2000
Delta Dental   1999 - 2000
Delta Dental of California  1999 - 2000
Delta Dental Plan of California  March 1993 - December 1998
Deltanet  1993 - 1998
SBC  January 1989 - March 1993

Skills
IT Strategy, Business Process..., Program Management, Strategic Planning, Cloud Computing, Project Management, Change Management, Business Development, Integration, Start-ups, Business Intelligence, Process Improvement, Product Management, Salesforce.com, Strategy, SaaS, Cross-functional Team..., Leadership, Enterprise Software, Outsourcing, Business Strategy, Management, Vendor Management, Software Development, ERP, Management Consulting

Education
Occidental College
BA Psychology, Psychology

University of California, Berkeley   2001 — 2004
Post Graduate classes, Software Development and Literature!

Carnegie Mellon University
Certificate of Study, Advanced Studies in Software QA

University of California, Berkeley - Walter A. Haas School of Business   1988 — 1988
One Month Executive Program at Haas

Experience
Celia R Dyer, DMD   May 1999 - Present
Delta Dental   August 2010 - November 2011
AppointmentCity.com, LLC   June 2009 - April 2011
Atlanta Community Food Bank  April 2009 - March 2010
An ATDC Company   June 2008 - December 2009
StartupChicks   February 2008 - October 2009

Skills
Professional Networking, Social Media, Healthcare, Start-ups, Dentistry, Online Marketing, Research, Marketing Strategy, Social Media Marketing, Online Advertising, Marketing, Business Networking, Lead Generation, Strategic Planning, Blogging, Team Building, E-commerce, Leadership, Nonprofits, Entrepreneurship, Business Development, Strategic Partnerships, Email Marketing, Social Networking

Education
Georgia State University - J. Mack Robinson College of Business
B.B.A., Marketing

University of Alabama at Birmingham
D.M.D., Dentistry

Experience
Delta Dental   December 2008 - Present

Skills
Managed Care, Customer Service, Account Management, Health Savings Accounts, HIPAA, Healthcare Industry, Brokers, Benefits Administration, Claim, PPO, Open Enrollment, Selling, Leadership, Health Insurance

Education
Florida International University - College of Business Administration   1994 — 1996
Bachelor of Business Administration (BBA), Marketing and Management

Experience
Delta Dental   January 2014 - Present
Delta Dental   September 2010 - December 2013
Delta Dental   October 2005 - September 2010

Skills
Managed Care, Healthcare, Account Management, Health Insurance, Insurance, Process Improvement, Strategic Planning, Event Planning, Team Building, New Business Development, Employee Benefits, Strategy, Training, Public Speaking, Marketing Strategy, Leadership, Executive Management, Sales, Marketing, Management, Budgets

Education
Duke University - The Fuqua School of Business   2014 — 2015
Master of Business Administration (MBA), International/Global Studies

Columbia University - Columbia Business School   2013 — 2013
Executive education, Accounting and Finance

Experience
Self-employed  October 2012 - Present
Delta Dental   February 2007 - April 2009
Liberty Capital Funding & Real Estate   June 2004 - January 2009
Maurice K Masliah, D.D.S.   January 2001 - May 2004
PacifiCare Health Systems  June 1999 - December 2000

Skills
Notary Public, Real Estate Transactions, Real Estate Staging, Loan Pricing, Loan Processing, Registerd Dental..., Special Agreements..., Provider Information..., Legal Assistance, Legal Research, Legal Advice, Litigation

Education
Fullerton College   1995 — 1997
English Language and Literature, General

Bryman College   1995 — 1996
Dental Assisting/Assistant

Cypress College   1998 — 2000
Art History

Experience
Genentech  December 2013 - Present
Genentech  March 2012 - December 2013
Delta Dental   February 2008 - November 2011
JPMorgan Chase  2005 - 2008
Charles Schwab  1999 - 2005
SmarTalk Teleservices (AT&T)   October 1996 - March 1999

Skills
Quality Center, Software Quality..., Testing, Process Improvement, Software Project..., SDLC, Unix, User Acceptance Testing, Test Planning, Test Management, QTP, Integration Testing, Test Cases, Linux, Release Management, Waterfall, Test Strategy, ClearQuest, Scrum, Software Quality Control, Team Building, RUP, Agile Methodologies, Test Automation, Business Process, Manual Testing, Requirements Gathering, End-to-end Testing, Relational Databases, ClearCase, Netcool, Regression Testing, System Testing, Performance Testing, System Integration..., QA Automation, SQL, HP Openview, Shell Scripting, Salesforce.com, GxP, ITIL, Risk Based Testing, ISO 9001, Humor, Computer System..., Risk Assessment

Education
Western Governors University
Bachelor of Science (BS)

City College of San Francisco

Experience
DUKE ENERGY  April 2009 - Present
DELTA DENTAL   April 2008 - September 2008
VEOLIA WATER INDIANAPOLIS  January 1984 - November 2006

Skills
PeopleSoft, Customer Service, Accounting, Outlook, Leadership, Microsoft Excel, Project Management, Data Analysis, Change Management, Policy, MS Project, Project Planning, Microsoft Word, Consulting, Microsoft Office, Employee Relations, Access, Call Centers, Customer Satisfaction, Operations Management, Risk Management, Salesforce.com, Coaching, Strategic Planning, Training, Analysis, Forecasting, Performance Management, Negotiation, Process Improvement, Contract Negotiation, Account Management, Contract Management, Program Management, Management, Time Management, Troubleshooting, Inventory Management, Budgets, Team Building, Sales, Business Analysis, Team Leadership, Business Process..., Human Resources

Education
Oklahoma Christian University   1973 — 1975
accounting

Diablo Valley College   1971 — 1974
accounting

Diablo Valley College

Indiana Tech

Indiana Technical Institute
Management

Oklahoma Christian College

and TRAININGClarian Health Education Center

Experience
Fidelity Investments  September 1998 - Present
FIIS   1998 - Present
Blue Cross Blue Shield RI  June 1982 - August 1998
Delta Dental   1982 - 1990

Skills
Program Management, SDLC, Business Analysis, Vendor Management, Requirements Analysis, Requirements Gathering, Process Improvement, Agile Methodologies, SQL, Software Project..., Insurance, Business Intelligence, Enterprise Architecture, IT Strategy, Business Requirements

Education
University of Rhode Island

Community College of Rhode Island   1980 — 1982
AS

Experience
Black Knight Financial Services  July 2014 - Present
Lender Processing Services, Inc. (LPS)   June 2013 - July 2014
Delta Dental   July 2002 - May 2013

Skills
Enterprise Software, Governance, Information Technology, Management, Project Planning, Security, Software Documentation, Testing, Vendor Management

Education
Edinboro University of Pennsylvania   1991 — 1995
Bachelor of Science (B.S.), Business Administration and Management, General

Experience
Accenture  September 2012 - Present
Delta Dental   November 2010 - September 2012
CME Group  June 2010 - November 2010
Edgilent Corporation   April 2010 - June 2010
Argonne National Laboratory  April 2009 - April 2010
Alcatel-Lucent  July 2008 - June 2009
Discovery Education  March 2005 - July 2008
American Society of Plastic Surgery   March 2004 - May 2005
Southern Bell Corp (SBC/AT&T)   September 2003 - March 2004

Skills
Performance Monitor, Performance Testing, XML, Application Performance..., LoadRunner, HP Performance Center, Dynatrace, Technical Architecture, Performance Analysis, AppDynamics, Performance Based Design, Architecture, Java Enterprise Edition, Oracle, Spring, SDLC, Hibernate, SQL, EJB, Spring Framework, Web Services, Unix, Databases, Scrum, PL/SQL, Maven, JDBC, MySQL, JUnit, E-commerce, Integration, Design Patterns, SOAP, JMS, Performance Tuning, Core Java, Multithreading, Unix Shell Scripting, Websphere, UML, Capacity Planning, WebSphere MQ

Education
DePaul University   2002 — 2007
M.S., Information Systems; e-Business/Software Engineering

University of Illinois at Urbana-Champaign   1993 — 1994
M.Ed, Training and Development

University of Illinois at Urbana-Champaign   1988 — 1993
BS, Business Administration

Experience
University of Washington  July 2015 - Present
Arkansas State University  September 2014 - July 2015
Clients included: PRGX, Nelson Mullins   February 2012 - September 2014
Delta Dental   December 2012 - July 2014
Illinois Human Rights Commission  January 2011 - April 2011
O-H Community Partners   June 2010 - February 2011
US Federal Government  May 2009 - April 2010

Skills
Employee Benefits, Policy, Legal Writing, Employment Law, Interviews, Employee Relations, Project Management, PeopleSoft, Conflict Resolution, Mediation, Public Speaking, Government, Microsoft Word, Customer Service, Compliance, Diversity & Inclusion, Equal Employment..., Writing, Human Resources, Visio, Microsoft Excel, Wordpress, Case Managment, Title IX, Equity, EEO, Higher Education, Legal Research, PeopleAdmin, Oracle Discoverer, Training, OFCCP, EEO-1, VETS 100/100A, Reasonable..., Investigation, Maxient, Everfi - Haven, SERFF, Department of Insurance, Affordable Care Act, Insurance, Regulatory Compliance, Regulatory Submissions

Education
DePaul University   2008 — 2011
JD, Law

University of North Carolina at Greensboro   2000 — 2004
BA, Sociology and African American Studies; English minor

Experience
Blue Shield of California  2013 - Present
UC Davis Health System  March 2004 - March 2013
Delta Dental   August 2003 - March 2004
Tyco International  November 2001 - August 2003
Nortel Networks  January 2000 - November 2001
MCI Worldcom  February 1998 - January 2000
United States Air Force  January 1994 - January 1998

Skills
Information Security, Information Security..., Network Security, Virtualization, Cloud Security, Firewalls, Networking, Troubleshooting, Computer Security, Network Engineering, Security, Cisco Technologies, IT Leadership, Network Administration, VPN, Data Center, Visio, Disaster Recovery, PCI DSS, Information Technology, IT Management, System Administration, Active Directory, Servers, VMware ESX

Education
University of California, Davis

Community College of the Air Force

Experience
Delta Dental   December 2004 - Present
Lightbridge  May 2002 - November 2004
NetClerk   March 2000 - April 2002
Epsilon Consulting   July 1998 - March 2000

Skills
Test Automation, SDLC, Test Planning, Software Quality..., Testing, Quality Assurance, Test Cases, Agile Methodologies, QTP, Quality Center, User Acceptance Testing, HP Quality Center, Test Management, Software Project..., Regression Testing, Manual Testing, SQL, JIRA, Integration Testing, Integration, Oracle, Requirements Analysis, Databases, Functional Testing, HP QTP

Education
ISTQB™   2008 — 2008
ISTQB™ Certified Tester

San Francisco State University   2004 — 2005
Computer Science

City College of San Francisco   1996 — 2000
Computer Science transfer to San Francisco State University, Computer Science

Skyline College   1996 — 2000
Transfer to San Francisco State University, Computer Science

Experience
GFWC East Sacramento Women's Club   January 2013 - Present
LexisNexis, Sacramento, CA   March 2008 - December 2014
LexisNexis, Connecticut   December 2006 - May 2007
Vision Service Plan (VSP)   November 2003 - May 2007
LexisNexis, Connecticut   January 2005 - December 2006
LexisNexis, Connecticut   May 2002 - January 2005
Vision Service Plan  October 2000 - November 2001
Delta Dental   April 2000 - October 2000
Perry Communications Group  June 1999 - April 2000
Heinrich Property Management   January 1997 - June 1999

Skills
Account Management, Sales, Editing, Training, Solution Selling, Consulting, Process Improvement, Research, Sales Operations, PowerPoint, Marketing Strategy, Customer Service, Project Management, Legal Research

Education
California State University-Sacramento
BA, Journalism, Sociology

Experience
The Joint Commission  November 2012 - Present
American Society of Anesthesiologists  September 2007 - November 2012
Weight Watchers International  1997 - September 2009
ChildServ  March 2006 - September 2007
Sinai Health System  March 1996 - March 2006
Prudential Healthcare  September 1995 - March 1997
Delta Dental   1994 - 1996

Skills
Crisis Communications, Media Relations, Marketing Strategy, Marketing, Public Relations, Non-profits, Strategic Planning, Event Planning, Corporate Communications, Social Media, Nonprofits, Healthcare, Newsletters, Event Management, Leadership, Public Speaking, Strategic Communications, Marketing Communications, Press Releases, Copywriting, Strategy, Editing, Volunteer Management, Sales, Social Media Marketing, Research, Fundraising, Integrated Marketing, Internal Communications, Social Networking, Community Outreach, Program Development, Publications, Publishing, Copy Editing, Publicity, Speech Writing, Healthcare Management, Hospitals

Education
The Joint Commission   2014 — 2015
Certified Change Agent

Northwestern University - Kellogg School of Management   2005 — 2007
Certificate, Marketing and Fundraising Certificate

DePaul University   1998 — 2000
MS, Public Administration

Eastern Michigan University   1988 — 1994
BS, Communications

Experience
Benefits Assure, LLC   July 2015 - Present
The Nagler Group  March 2012 - October 2013
Paychex  April 2008 - February 2012
Delta Dental   August 2005 - October 2007

Skills
Recruiting, Interview Preparation, Human Resources, Temporary Staffing, Staffing Services, Leadership, Payroll, Sales, Time Management, Customer Satisfaction, Applicant Tracking..., Strategic Planning, Talent Acquisition, Cold Calling, College Recruiting, Onboarding, Temporary Placement, Interviews, Employee Relations, HRIS, Training, Management, Talent Management, Customer Service, Sourcing, New Business Development, Account Management, Hiring, Employee Benefits, Team Building, Benefits Administration, Executive Search

Education
Lasell College   2010 — 2013
Masters, Integrated Marketing

Elon University   2001 — 2005
Bachelor Degree, Corporate Communications

Experience
Arthur J. Gallagher & Co.   August 2015 - Present
William Gallagher Associates  August 2001 - July 2015
Delta Dental   July 1997 - August 2001

Skills
Claims and Renewal..., Benefit Plan Design, Self Funding Assessment, HSAs and HRAs, Employee Wellness..., Compliance, Benefits Communication, Vendor Search and..., Benefits Administration, Health Savings Accounts, Employee Benefits, Insurance, COBRA, Health Care Reform, Disability Insurance, Health Insurance, ERISA, Brokers, Life Insurance, Dentistry, Workers Compensation, Management, Long-term Care, Employee Wellness, Claim, Underwriting, Managed Care, Medicare, Group Insurance, Human Resources, Open Enrollment

Education
Gibbs College-Boston   1996 — 1997

Wheelock College   1993 — 1996
Elementary Education

Experience
WITF, Inc.   May 2015 - Present
Headquarters Music   March 2014 - Present
Freelance  May 2002 - Present
SOUNDIRON, LLC   November 2012 - Present
Pennsylvania Chiropractic Association   February 2014 - January 2015
Coventry Health Care  2009 - 2013
Delta Dental   2005 - 2009
Delta Dental   2003 - 2005
Bookspan  2002 - 2003
Pennsylvania Cable Network (PCN)   2002 - 2003

Skills
Video Editing, Camera, Sound, Media Production, Sony Vegas, Music Production, Digital Audio, FL Studio, Sound Editing, Adobe Audition, Microsoft Office, Sound Mixing, Ableton Live, Musicality, Composition, Audio Editing, Musical Instruments, Mastering, Premiere, Broadcast, Video Production, adobe premier, Computer Music, Musical Background, Keyboardist, Video, Editing, Music, Film, Television, Digital Photography, Health Insurance, Synthesizers, Nonprofits, Non-linear Editing, Membership Management, Accounts Receivable, Remixing, Customer Service, Songwriting, Social Networking, Studio Recording, Social Media, Sound Design, Post Production, Recording

Education
East Stroudsburg University of Pennsylvania   2000 — 2002
Bachelor of Science (BS), Media Communications and Technology, 3.545

Harrisburg Area Community College   1999 — 2000
Liberal Arts and Sciences/Liberal Studies

Indiana University of Pennsylvania   1997 — 1998
Journalism

Cedar Cliff High School   1993 — 1997
High School Diploma

Experience
Premier Access Dental and Vision  May 2010 - Present
Delta Dental   June 2002 - November 2009
Delta Dental   February 2006 - January 2007
WDS  January 1998 - March 2000

Skills
HMO, Health Insurance, Provider Relations, Customer Service, Event Planning, Account Management, Supply Management, Dental Assisting, Dental Insurance, Medicare, Managed Care, Management, Disability Insurance, Strategic Planning, Administrative..., Executive..., Healthcare, HIPAA, Employee Benefits, Dentistry, Insurance, Medicaid, Healthcare Industry

Education
Concordia University-St. Paul   1988 — 1990
Dental Assisting, Dentistry

Green River Community College
Associate of Arts (AA)

Experience
PMI-Sacramento Valley Chapter  July 2009 - Present
Delta Dental   June 2004 - Present
Compu+Care  January 1986 - March 2001
Intel Corporation  February 1982 - January 1986

Education
Claremont Graduate University - Peter F. Drucker and Masatoshi Ito Graduate School of Management

San Jose State University

Stanford University Graduate School of Business

Experience
Cognizant Technology Solutions  January 2015 - Present
Independent Consulting  January 2014 - Present
Sutter Health  March 2009 - January 2014
Shared Medical Systems  April 1996 - April 2002
Sutter / CHS   August 1987 - April 1996
Delta Dental   October 1984 - August 1987
MCI Corporation  August 1983 - October 1984
State of California  September 1981 - August 1983
US Navy  June 1975 - June 1979

Skills
Disaster Recovery, Data Center, Program Management, Integration, IT Management, Leadership, Management, Servers, System Administration, Change Management, Outsourcing, Strategy, Enterprise Software, Information Technology, Governance, Budgets, Infrastructure, Security Clearance, Forecasting, Employee Training, Vendor Management, Project Management, Visio, Process Improvement, ITIL

Education
University of California, Davis   1995 — 1997
Management Information Systems and Services

Sacramento City College   1979 — 1981
Associate of Arts (AA), Business Administration and Management, General

Chapman University   1976 — 1977
General Studies

University of Hawaii at Hilo   1975 — 1975
Music Performance, General

Hilo High School   1973 — 1975
High School Diploma

Experience
International Foundation of Employee Benefit Plans  September 2009 - Present
AHIP  August 2009 - Present
Dental Benefit Plans   November 1995 - Present
Foothill-De Anza Foundation   2007 - 2011
Delta Dental   June 2007 - July 2009
Mercer Health & Benefits  November 1994 - May 2007
Group Experience   1995 - 2007
William Wayne Walker, DDS   September 1974 - November 1995

Skills
Insurance, Employee Benefits, Procurement-healthcare, Vendor Relations, Product Development, Strategic Communications, Consumer Behavior, HR Consulting, Provider Relations, Grievance Resolution, Brand Communication, Supplier Negotiations, Customer Negotiations, Organizational Change, Talent Acquisition, Health Economics, Dental benefits, Networking across..., Senior management,..., Dentistry, Healthcare, Change Management, Negotiation, Managed Care, Healthcare Management, Practice Management, Program Management, Policy, Strategy, Start-ups, Marketing, Health Policy, Human Resources, Medicaid, Process Improvement, Leadership, Contract Negotiation, Medicare, Strategic Planning, Business Planning, Training, Healthcare Consulting, Public Speaking, Nonprofits, Fundraising, Organizational..., Executive Management, Management Consulting, Budgets, Management

Education
San Jose State University   1991 — 1992
MA, Applied Economics, Studied: Labor Economics, Consumer Behavior, Price Theory, Economics of Information, Forecasting

University of California   1990 — 1991
BA, Economics (College Honors). Study emphasis: Public Finanance and Taxation; Cost-Benefit Analysis.

Foothill College
AS, Dental Hygiene

Experience
Outcomes Health Information Solutions  2012 - Present
Delta Dental   December 2007 - April 2011
Family Dollar  July 1999 - October 2007

Skills
Management, Team Management, Typing, Microsoft Excel, EHR, EMR, HIPAA, COB, Customer Service, Customer Retention, Customer Service..., Customer Service..., UB04, CPT, ICD-9, CMS-1500, Medical Terminology, Medical Imaging, Medical Billing, Creative Writer, Non-fiction Writer

Education
DeVry University-Georgia   2011 — 2014
Bachelor of Applied Science (B.A.Sc.), Computer/Information Technology Administration and Management

Georgia Perimeter College   2008 — 2010
Associate's degree, Registered Nursing/Registered Nurse

Experience
Northwest Exterminating  November 2013 - Present
Peachtree Medical Billing  September 2012 - December 2013
Peachtree Medical Billing  September 2012 - December 2013
Delta Dental   October 2006 - June 2010

Skills
Customer Service, Process Improvement, Windows Server, Microsoft Office, Microsoft Excel, Outlook, Management, Windows, Microsoft Word, Healthcare Information..., Data Entry, JavaScript, Financial Analysis, HTML, Teamwork, PowerPoint, Invoicing, CSS, Call Centers, SDLC, ICD-9, ICD-10, CPT, Medical Billing, Laboratory, Dental Insurance, Dental Software, Health Insurance, Insurance Law, Employee Training, Training Delivery, Technical Training

Education
Dekalb Technical College

Experience
Delta Dental   April 2006 - Present
Image Perfections   March 1990 - May 2001

Skills
Health Insurance, Insurance, Employee Benefits, Account Management, HIPAA, Customer Service, Team Building, Sales Management, Benefits Administration, Healthcare, Medicare, Health Savings Accounts, Brokers, Claim, HMO, Managed Care, Management

Education
Elizabethtown College   2013 — 2016
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services

ITT Technical Institute-Harrisburg   2004 — 2006
Associate's degree, Network and System Administration/Administrator

Experience
WinCo Foods  January 2011 - Present
Delta Dental   June 2009 - January 2011
Raley's  2007 - 2009
Raley's  2000 - 2007
Raley's  1996 - 2000
Raley's  1994 - 1996

Skills
Benefits Administration, Applicant Tracking..., Career Development, Coaching, Conflict Resolution, Customer Service, Deferred Compensation, Employee Benefits, Employee Engagement, Employee Relations, Employee Training, FMLA, HR Policies, HRIS, Hiring, Human Resources, Labor Relations, Leadership, Leadership Development, Management, Merchandising, Microsoft Word, New Hire Orientations, Onboarding, Organizational..., Organizational..., Payroll, PeopleSoft, Performance Management, Process Improvement, Recruiting, Retail, Strategic Planning, Succession Planning, Talent Acquisition, Talent Management, Team Building, Teamwork, Training, Workforce Planning

Education
California State University-Sacramento   2005 — 2006
Certificate, Executive Development Series

California State University-Sacramento   1997 — 1998
Certificate, Human Resources

California State University-Sacramento   1984 — 1989
Bachelor of Arts, Communication Studies

Experience
Five9  February 2015 - Present
Shutterfly Inc.  July 2014 - February 2015
Responsys  December 2011 - July 2014
Salesforce.com  November 2009 - December 2011
Rearden Commerce  March 2009 - November 2009
Delta Dental   October 2007 - March 2009
CareFirst BlueCross BlueShield  April 2007 - September 2007
BEA Systems  2005 - 2007

Skills
SaaS, Web Applications, Integration, Scrum, REST, Java Enterprise Edition, Program Management, Enterprise Software, Software Project..., Agile Methodologies, SOA, Portfolio Management, Cloud Computing, Agile Project Management, Project Management, Requirements Analysis, Software Engineering, XML, SDLC, Cross-functional Team..., Distributed Systems, Enterprise Architecture, Start-ups, Scalability, Software Development

Education
Carnegie Mellon University   2002 — 2004
MS - Software Engineering, Software Engineering

Delhi Public School - NTPC Korba

Experience
Dentegra Insurance Company   March 2015 - Present
Dentegra Insurance Company   January 2009 - Present
Delta Dental   January 1976 - Present

Skills
Recruiting, Customer Service, Insurance, Training, Contract Negotiation, Employee Benefits, Event Planning, Networking, Team Building, Employee Relations, Healthcare, Process Improvement, Leadership, Vendor Management, Sales, Coaching, Account Management, Strategic Planning, Health Insurance

Education
Diablo Valley College
General

Experience
UNITE  August 2007 - Present
Girl Scouts in the Heart of Pennsylvania  1996 - 2007
Delta Dental   1994 - 1996

Education
Shippensburg University of Pennsylvania   2005 — 2009
Masters of Science, Communications Studies

Elizabethtown College   1990 — 1994
BA, Political Science and Communications

Experience
Gunn-Mowery LLC  December 2013 - Present
Capital Blue Cross  August 2002 - April 2006
Delta Dental   1998 - 2002

Education
Eastern New Mexico University   1990 — 1994
BBA, Business/Marketing

Experience
UnitedHealth Group  February 2015 - Present
UnitedHealth Group  June 2011 - January 2015
UnitedHealth Group  June 2006 - June 2011
PacifiCare Health Systems  April 2004 - June 2006
Delta Dental   June 1991 - February 2004

Skills
Health Insurance, Insurance, Provider Relations, Managed Care, Employee Benefits, Customer Service, Call Center, Process Improvement, Microsoft Excel, Healthcare, Brokers, Health Savings Accounts, Account Management, Leadership, Team Building, PPO, Training, Sales, HMO, Benefits Administration, Healthcare Industry, Data Entry, Claims Resolution, General Insurance, Employee Relations, Human Resources, Coaching, Healthcare Management, Commercial Insurance, Performance Management, Self-funded

Education
Bryman College   1990 — 1991
Dental Assisting/Assistant

Cypress College
Business Administration and Management, General

Experience
Delta Dental of Michigan  January 2012 - Present
Delta Dental of Michigan  March 2004 - March 2012
Delta Dental   March 2004 - October 2009
PPOM  1995 - 2008

Education
Eastern Michigan University   1998 — 2000
MBA

Experience
Delta Dental   April 2000 - Present

Skills
Health Policy, Medicaid, Provider Relations, Health Insurance, Healthcare, Medicare, Management, Insurance, Managed Care, Process Improvement, HIPAA, Employee Benefits, Medicaid Managed Care, Strategic Planning, Network Development, Customer Service, Leadership, Team Building

Education
D'Amore-McKim School of Business at Northeastern University
MBA

Merrimack College
BA, Political Science

Experience
onefinestay  May 2015 - Present
โรงเรียนศรีธรรมราชศึกษา AMC   April 2014 - March 2015
Mckissack Business Systems   June 2013 - April 2014
Alpha Omega Management LLC   January 2011 - June 2013
K-Life Ministries  August 2011 - May 2012
Kanakuk Kamps  May 2010 - August 2010
Donna Karan  June 2009 - August 2009
Delta Dental   June 2005 - August 2009
Alpha Omega Renovations & Management LLC   January 2005 - May 2009

Skills
Real Estate, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, Social Media, Teamwork, Sales, Negotiation, Time Management, Public Speaking, Event Management, Social Networking, Social Media Marketing, Event Planning

Education
John Brown University   2012 — 2014
Master's degree, Leadership & Ethics

University of Oklahoma   2011 — 2012
Bachelor of Science, Multidisciplinary: Social Sciences & Spiritual Studies

Florida State University   2008 — 2011

Liberty Christian School

Experience
Delta Dental   February 2007 - Present
Delta Dental of California  February 2007 - Present
Intel Corporation  1996 - 2004

Skills
MS Project, Word, Excel, PowerPoint, Outlook, SharePoint, Windows, Microsoft Windows 98, Windows 95, Windows 2000, Windows Server 2003, DOS, Visio, Novell Netware, 3Com, Banyan Vines, EMC, Clarion, Veritas Net Backup, SAP, Heat, Mercury LoadRunner, HTML, Basic Programming

Education
College of Marin   1980 — 1982
Associate of Science (AS), Electrical and Electronics Engineering, 90

Experience
Delta Dental  

Skills
Disability Insurance, Underwriting, Health Insurance, Managed Care, Employee Benefits, Insurance, Health Savings Accounts, Life Insurance, Account Management, Brokers, Business Planning, COBRA, Medicare, Claim, Team Building, Healthcare, Leadership

Education
Central Michigan University
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General

Experience
Delta Dental   June 2010 - Present
Humana/Compbenefits   January 2006 - April 2010
Humana  April 2004 - December 2005
Blue Cross Blue Shield of Missouri ( Wellpoint)   May 2000 - April 2003
QualMed  July 1996 - April 2000
Great West Life Denver   July 1988 - July 1996

Skills
Health Insurance, Employee Benefits, Underwriting, Managed Care, Insurance, Leadership, Brokers, Process Improvement, Disability Insurance, Account Management, Management, Health Savings Accounts, Claim, Medicare, Strategy, Sales, Self-funded, Life Insurance

Education
Eastern Illinois University   1965 — 1969
BS in Educ, English

Elgin High School   1961 — 1965

Experience
Delta Dental   December 2005 - May 2015
Mid Atlantic Medical Services Inc  September 1996 - August 2005

Skills
Salesforce.com, Direct Sales, Sales, Sales Presentations, Health Insurance, Leadership, CRM, Account Management, Customer Retention, Team Building, Marketing, SaaS, Insurance, Employee Benefits, Lead Generation, Strategic Planning, Sales Operations, Sales Process, Management, Customer Service, Selling, Cold Calling, Sales Management

Education
Delaware Technical and Community College-Stanton-Wilmington   1991 — 1994
Associate's degree, Fire Protection and engineering

St Marks High School   1984 — 1987

Experience
SCORE  July 2012 - Present
DENAB Quality Systems   April 2002 - Present
Delta Dental   June 2006 - June 2008
Kaiser Permanente  October 2004 - October 2005
Countrywide Home Loans  2001 - 2002
TBI (Starbase>Borland>MicroFocus)   November 2000 - October 2001
Digital Insight  February 2000 - October 2000
DENAB Quality Systems   January 1981 - January 2000
InterMind > OneName   1999 - 2000
IDX Systems  1998 - 1999

Skills
Quality Assurance, Software Quality..., Requirements Analysis, SDLC, Quality Center, Testing, User Acceptance Testing, Test Planning, Test Management, Test Automation, Requirements Gathering, Integration, Software Documentation, Process Improvement, Project Management, Regression Testing, Release Management, Quality Management, Software Project...

Education
Rutgers University-New Brunswick   1900 — 1900
Certificate, Statical & Process Quality Control

University of Washington   1900 — 1900
Graduate Certificate, Data Communications. ....... .

City University of Seattle
B.S., Business Administration & Computer Science

Institute for Certification of Computing Professionals (ICCP)
CCP, Certified Computing Professional

Mohegan College (Connecticut)
A.S. (studies, Computer Engineering)... .....

Experience
Delta Dental   June 2006 - Present
Delta Dental of California  January 2001 - May 2006

Skills
HMO, PPO, HIPAA, Health Insurance, Dental, Claims, Workflow Analysis, Healthcare, Insurance, Call Centers, Medicaid, Medicare, Business Analysis, Software Documentation, Healthcare Information..., Access, Requirements Gathering, SDLC, Vendor Management, Data Analysis, Process Improvement, Provider Relations, Statistical Reporting, Business Process, Business Process..., Medicare Part D, Program Management, Claim

Education
The University of Tennessee at Chattanooga   1978 — 1982
Biology, General

Chattanooga State Community College   1980 — 1980
General Education, general Education, 4.0

Experience
ClearCost Health  June 2014 - Present
Market Metrix  September 2010 - May 2014
Broadridge  October 2006 - September 2010
Broadridge  2006 - 2010
Delta Dental   2003 - 2006
CIBC World Markets  2001 - 2002
Barclays Capital  1998 - 2000
Chase  1997 - 1998
Phibro Energy  1996 - 1997
Philip Morris Capital Corp  1996 - 1996

Skills
Data Modeling, Sybase, Data Warehousing, Database Design, Oracle, Microsoft SQL Server, PL/SQL, Databases, SQL Tuning

Education
Dominican University of California

Experience
UnitedHealthcare at UnitedHealth Group   June 2012 - Present
Delta Dental   2007 - June 2012
Delta Dental   June 2005 - July 2007
Delta Dental   December 1998 - June 2005

Skills
Certified Dental..., CADP certified..., Building and..., HIPAA, Managed Care, Health Insurance, Insurance, CRM, Provider Relations, Network Development, Claim, Healthcare, PPO, FFS, Dental Insurance, Medicaid, Call Centers, Credentialing, Health Policy, Employee Benefits, Healthcare Industry, Healthcare Consulting, Healthcare Information..., Healthcare Management, Hospitals, Management, Medical Billing, Medicare, Policy, Practice Management, Sales, Account Management, Training, Analysis, Outlook, Strategic Planning

Education
Cypress College

Experience
ServiceLaunch   June 2013 - Present
Hitachi Data Systems  April 2004 - May 2013
Hitachi Data Systems  April 1999 - March 2004
Sutmyn America   1996 - 1999
Memorex-Telex Corporation  1994 - 1996
Deltanet  1990 - 1994
Delta Dental   1985 - 1990

Skills
Cloud Computing, Data Center, Storage, Disaster Recovery, Enterprise Software, Virtualization, SaaS, Storage Area Networks, Solution Selling, Vendor Management, Business Continuity, Pre-sales, Program Management, SAN, Professional Services, Enterprise Storage, Integration, Project Management, Enterprise Architecture

Education
California State University-Sacramento
Management Information Science

Experience
Delta Dental   May 2012 - Present
Delta Dental   April 2007 - April 2012
Delta Dental   February 2006 - March 2007
Delta Dental   November 2000 - January 2006
CIGNA Healthcare  August 1995 - February 2000

Skills
Insurance, Brokers, Claim, Health Insurance, Employee Benefits, Health Savings Accounts

Education
Florida Agricultural and Mechanical University   1991 — 1995
Bachelor of Science, Health Care Management

Experience
State Farm  October 2013 - Present
Delta Dental   May 2013 - October 2013
Randstad  December 2009 - October 2013
Pearson - Assessment & Instruction  February 2010 - May 2012
Bulloch County, Georgia  May 2007 - October 2009

Skills
Microsoft Office, Customer Service, Office Management, Data Entry, Office Administration, Time Management, Highly detail oriented, Organizational..., Analytical Skills, Organizational..., Student Development, Timely Decision Making, Computer Proficiency, Proficient Typing Skills, Ship Management, Itineraries, Master Scheduling, Order Processing, Electronic Filing, Call Center..., Underwriting

Education
Georgia Southern University   2005 — 2009
Bachelor's Degree, Major-Writing and Linguistics with Writing Concentration Minor-Education

Experience
Delta Dental   June 1991 - Present

Education
Cypress College   1980 — 1981
Dental Assistant

Experience
AAA Auto Club South  2007 - Present
Automobile Club of Southern California  2007 - 2012
Orthopedic Specialties   2006 - 2007
Garden Fresh Restaurant Corp. (dba Souplantation & Sweet Tomatoes Restaurants)   2001 - 2006
North Orange County Regional Occupational Program (NOCROP)   1996 - 2001
Kentucky Fried Chicken  1985 - 2001
Delta Dental   1993 - 1996

Skills
Call Centers, Customer Service, Sales, Customer Satisfaction, Insurance, Policy, Integrated Marketing, Homeowners, Casualty, Marketing, Umbrella Insurance, Property & Casualty..., Sales Management, Retail

Education
Cypress College
Associate of Science (A.S.)

One Stop

Experience
Delta Dental   December 2004 - Present
Tomen American   April 1999 - July 1999

Skills
Payroll, Multifaceted general..., Analytical Skills, Organizational..., Interpersonal Skill, Phone Skills, Office Support, Oracle E-Business Suite, Kronos Timekeeping, Microsoft Excel, Microsoft Word, Micrsoft PowerPoint, Fast Learner

Education
SFSU   2001 — 2004
BS, Business Analysis

City College of San Francisco   1998 — 2000
AA, Business/Commerce, General

Experience
Delta Dental   January 2012 - Present
Cerritos College, Journalism Department   August 2007 - June 2010
Cerritos College, Theater Department   August 2007 - June 2010

Skills
Photography, Graphic Design, Writing, Creative Writing, Proofreading, General Correspondence, Interpersonal..., Adobe Creative Suite, General Office Skills, Typing, Audio Editing, Pre-press, Photo Editing, Digital Photography, Film Editing, iMovie, Photoshop, InDesign, Copy Editing, Interviewing Skills

Education
Cerritos College   2005 — 2009
Associate's Degree, Journalism

Experience
Delta Dental Insurance Company  February 2014 - Present
Delta Dental   June 2011 - February 2014
DHC usa inc  December 2006 - September 2009
AT&T Wireless  December 2001 - July 2006
NYC Department of Education  September 1999 - September 2001

Skills
Technical Course..., Training, Change Management, Customer Service, Claims Handling, Software Documentation, Instructional Design, Budgets, Sales, Quality Assurance, Employee Relations, Management, Human Resources, Training Delivery

Education
Central Pennsylvania College   2008 — 2014
Business Administration and Management, General, 3.8

CUNY New York City College of Technology   1999 — 2001
Educational/Instructional Technology

Experience
Superior Court - City and County of San Francisco   July 2013 - Present
Delta Dental   July 2010 - June 2013
Delta Dental   February 2002 - October 2010

Skills
SDLC, Business Requirements, Employee Benefits, Data Warehousing, Requirements Analysis, Process Improvement, Requirements Gathering, Insurance, Claim, Business Analysis, Agile Methodologies, Data Modeling, Health Insurance, Quality Assurance

Education
City College of San Francisco   1996 — 1999

Experience
Delta Dental   2005 - Present
Williams-Sonoma, Inc.   2001 - 2005
NotifyMe Networks   2000 - 2001
Excite@Home  1997 - 2000
Sun Microsystems  1996 - 1997
Cisco  1995 - 1996
Sun Microsystems  1993 - 1996
NASA Ames Research Center  1979 - 1993

Skills
Executive Management, Information Security, Information Security..., Information Security..., Information Security..., Cloud Security, Disaster Recovery, Enterprise Architecture, Data Network, Telecommunications, Networking, Data Network Design, SDLC, Vendor Management, IT Management, IT Strategy, Process Improvement, Integration, Data Center, Program Management, Programming, DIACAP, NIST, PCI Standards, HIPAA, IT Executive Management

Education
Carnegie Mellon University   1989 — 1991
Master's Degree, Mechanical Engineering

San Jose State University   1984 — 1987
Bachelor's Degree, Physics