Global Knowledge Training
Industry: Information technology company
DescriptionCEO: Todd Johnstone Headquarters: North Carolina, United States CFO: Robert Kalainikas Founded: 1995 COO: Nurali Jamani Subsidiaries: ctc TrainCanada, DevelopMentor, Inc.,
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Global Knowledge Training Employees
Global Knowledge Training April 2012 - Present
Global Knowledge Training January 2011 - April 2012
Global Knowledge January 2008 - February 2011
KB Home July 2006 - September 2007
Mylan Bertek Pharmaceuticals 1999 - 2001
Skills
Solution Selling, Direct Sales, Account Management, Sales, Networking, Lead Generation, Selling, Training, Sales Management, Business Development, Building Relationships, Social Networking, B2B, Customer Service, Unified Communications, Human Resources, Team Leadership, Project Management, Customer Satisfaction, Leadership, Data Center, CRM, Employee Training, Strategic Partnerships, Sales Presentations, Sales Operations, Managed Services, Enterprise Software, Cross-functional Team..., Marketing, VMware, New Business Development, Channel Partners, Cloud Computing, Security, Customer Retention, Strategy, Time Management, Vendor Management, Cisco Technologies, Public Speaking, Strategic Planning, Team Building, Management, Coaching, Negotiation, Selling Skills, Contract Negotiation, Call Centers
Education
North Carolina State University 2002 — 2006
Bachelor of Science (BS), Psychology
University of Tennessee-Knoxville 2001 — 2004
Bachelor of Science (BS), Psychology
Mountain View Elementary, Claremont Unified School District January 2015 - Present
Turner Creek Elementary October 2013 - June 2014
Erichsen Consulting December 2012 - October 2013
RTI International April 2012 - July 2012
Coach House Loop Property Group January 2010 - April 2012
South Elementary School September 2008 - May 2010
Eaton Corporation July 2004 - December 2004
Global Knowledge Training January 2004 - April 2004
Hewlett-Packard January 2001 - September 2002
Hewlett-Packard January 1999 - January 2001
Skills
HP Inside Sales, HP Customer Engineer, Customer Service, IT Hardware Support, Customer Support, Long Term Relationship..., Solution Selling, Identifying Client Needs, Team-oriented, Sales Process, Sales Presentations, Salesforce.com, Marketing Strategy, New Business Development, Teaching English as a..., Elementary Education, Film Production, Camera Operating, Cinematography, Photography, Selling, Training, Management, Social Media Marketing, Project Management, Sales, Strategic Planning, Cold Calling, Social Media, Leadership, Sales Operations, Team Building
Education
National University 2008 — 2010
Master of Arts (M.A.), Multicultural Education
Western State College 2009 — 2010
post-baccalaureate work, Teaching English as a Second or Foreign Language/ESL Language Instructor, K-12
University of Florida
Bachelor of Arts (B.A.), Film/Cinema/Video Studies
Rochester Institute of Technology 1989 — 1990
certificate, Cinematography and Film/Video Production, 4.0
Global Knowledge Training August 2015 - Present
Global Knowledge Training June 2014 - Present
WCPSS December 2010 - June 2014
Skills
Curriculum Design, Curriculum Development, Classroom, Educational Leadership, Lesson Planning, Classroom Management, Educational Technology, Teaching, Teacher Training, Elementary Education, Tutoring, Literacy, Staff Development, Differentiated..., K-12, Management, Leadership
Education
North Carolina State University 2011 — 2013
Master's degree, Education
University of North Carolina at Wilmington 2006 — 2010
Bachelor of Arts (B.A.), Elementary Education and Teaching
Global Knowledge Training June 2013 - Present
Skills
Needs Analysis, Training Delivery, Instructor-led Training, Instructional Design, Training, Learning Management, Blended Learning, Captivate, Learning Management..., Employee Training, Leadership, E-Learning, Cold Calling, ADDIE, Team Leadership, Sales Process, Customer Service, Team Building, Management
Education
North Carolina State University 2009 — 2013
Bachelor of Science (BS), Communications
Global Knowledge Training FreelanceFreelance Entertainment ReporterJuly 2004 - April 2008
Education
Nipissing University 2000 — 2003
Global Knowledge Training September 2014 - Present
Global Knowledge Training April 2013 - September 2014
Global Knowledge Training March 2011 - April 2013
Tekelec November 2010 - January 2011
International Affairs Council September 2009 - May 2010
Skills
Account Management, Direct Sales, Salesforce.com, Cold Calling, Training, Sales, Leadership, Recruiting, Management, Leadership Development, Microsoft Office, Solution Selling, Budgets, Strategy, Business Process..., Lead Generation, Team Building, Sales Process, Project Management, New Business Development, Time Management, Customer Service, Vendor Management, Contract Negotiation, Team Leadership, Strategic Partnerships, Sales Management, Public Speaking, Proposal Writing, Business Development, Sales Operations, CRM, Selling, Sales Presentations, Interviews, SaaS, Networking, Cloud Computing, B2B, Marketing, Coaching, Strategic Planning, Competitive Analysis, Relationship Management
Education
North Carolina State University 2007 — 2009
BA, International Studies, Graduated Cum Laude
Council on International Educational Exchange 2007 — 2007
Contemporary French Studies
Meredith College 2005 — 2007
Grimsley High School 2000 — 2005
Global Knowledge Training June 2013 - Present
Global Knowledge Training May 2012 - June 2013
Brinker International March 2006 - April 2013
Skills
Training, Customer Service, Employee Training, Leadership, Cold Calling, Sales, Time Management, Team Leadership, Account Management, Coaching, Team Building, Management, Customer Retention, Direct Sales, Budgets, Program Management, Sales Process, Networking, Sales Operations, Salesforce.com, Selling, Customer Satisfaction, Business Development, CRM, Lead Generation, Negotiation, Solution Selling, Recruiting, Sales Presentations, Sales Management, Building Relationships, Marketing
Education
North Carolina State University 2003 — 2007
Bachelor of Arts (BA), English/ Creative Writing
ADHS 1999 — 2003
One River Sustainability Consulting January 2010 - Present
NeoEco Consulting November 2008 - November 2009
Mill Creek MetroParks August 2007 - October 2008
Young Men's Christian Association July 2007 - October 2008
Global Knowledge Training January 2005 - May 2006
InfoCision Management Corporation October 2001 - October 2002
Bike Nashbar February 1998 - June 2000
Skills
Strategy, Change Management, Project Planning, Nonprofits, Program Management, Business Strategy, Start-ups, Business Analysis, Negotiation, Management, Team Building, Management Consulting, Sustainability, Six Sigma, Analysis, Business Planning, Budgets, Marketing, Renewable Energy, Process Improvement, Process Engineering, Microsoft Office, Customer Service, Public Relations, Training, Sales, Entrepreneurship, Strategic Planning, Team Leadership, Energy, Business..., Consultancy, Solar, Customer Relations, Energy Efficiency, Budgeting, Feasibility Studies, Green Technology, Planning, Risk Management, Business Process..., Business Management, Operations Management, Business Intelligence, Strategy Development, Solar Thermal, Social Impact, Project Management, Marketing Strategy, Sustainable Business
Education
Marylhurst University 2008 — 2010
MBA
Youngstown State University 1994 — 2000
BA, Geography/Environmental Science
Winstead Works December 2011 - Present
Media One, LLC December 2011 - March 2012
TABS Group Inc. September 2010 - June 2011
Best Practices, LLC September 2008 - April 2010
Global Knowledge Training December 2005 - September 2008
Enchanting Moments December 1985 - December 1995
Skills
Microsoft Office, SalesLogix, Goldmine, SugarCRM, International Sales, Direct Sales, Inside Sales, Sales Management, Sales Skills Training, Search Engine..., B2B Sales, Lead Generation, Online Lead Generation, New Business Development, Consultative Selling, Public Sector, Email Marketing, Database Marketing, Strategic Partnerships, Cold Calling, Direct Marketing, B2B Marketing, Telemarketing, B2C, Customer Acquisition, Marketing Strategy, Online Advertising, Account Management, Sales Presentations, Marketing Management, Customer Retention, Integrated Marketing, Marketing Communications, B2B2C, B2B, SEO, Brand Development, Marketing Research, Selling, Salesforce.com, Sales Process, Management, Analytics, Business Development, Sales, Major Account..., Major Account..., Social Media Marketing, Training, Competitive Analysis
Education
North Carolina State University 1990 — 1995
BA, Literature, Film Studies
Arrow Electronics September 2012 - Present
New Horizons CLC February 2009 - September 2012
AchieveGlobal January 2006 - May 2008
Productivity Point International February 2003 - January 2006
Periscope3 January 2001 - February 2003
Global Knowledge Training January 1991 - December 1999
Skills
Team Building, Product Management, Sales Management, Instructional Design, Start-ups, Training Delivery, Training Programme..., Marketing, Business Development, Strategic Alliances, Account Management, Product Marketing, Solution Selling, Leadership, Training, Competitive Analysis, Enterprise Software, Project Management, Program Management, Entrepreneurship, Sales Operations, Coaching, Professional Services, Market Research, Strategy, Networking, Sales, New Business Development, Salesforce.com, Product Development, Employee Training, Outsourcing, Business Process..., SaaS, Sales Process, Security, Strategic Partnerships, Direct Sales, Direct Marketing, Lead Generation, CRM, Integrated Marketing, Consulting, Selling, Cloud Computing, B2B, Channel Partners, Business Alliances, Team Leadership, Cross-functional Team...
Education
Michigan State University 1985 — 1989
BA, Marketing, 3.55/4.0
Global Knowledge Training June 2015 - Present
Global Knowledge Training November 2012 - May 2015
Global Knowledge Training March 2008 - November 2012
Global Knowledge Training November 2007 - March 2008
Global Knowledge Training April 2006 - November 2007
Skills
Cold Calling, Account Management, Solution Selling, Salesforce.com, Sales Process, Direct Sales, Sales, Needs Analysis, Training, Lead Generation, Sales Management, E-Learning, Leadership, Channel Partners, SaaS, Strategic Partnerships, Cloud Computing, Management, Sales Operations, Unified Communications, Sales Presentations, Customer Retention, Team Leadership, Building Relationships, Networking, Managed Services, Business Development, Employee Training, Team Building, Customer Satisfaction, Data Center, Key Account Management, Security, VoIP, Product Management, Professional Services, Program Management, Strategy, Recruiting, Partner Management, Forecasting, Project Management, Selling, Enterprise Software, CRM, New Business Development, Customer Service, Consultative Selling, B2B, Time Management
Education
Meredith College
Bachelor in Arts, Communication
Resolvit October 2013 - Present
Freelance September 2009 - Present
SRA International October 2011 - September 2013
Quintiles September 2011 - October 2011
Global Knowledge Training February 2011 - July 2011
Premiere Sports Travel September 2010 - January 2011
U.S. Census Bureau April 2010 - July 2010
The News & Observer September 2008 - August 2009
Orlando Sentinel January 2008 - July 2008
The State newspaper June 2005 - January 2008
Skills
Web Design, Graphic Design, Multimedia, User Experience, CSS, HTML, Usability, Illustrator, Project Management, Social Media, Content Management, Photoshop, InDesign, Wordpress, Layout, Newsletters, Flash, Information Architecture, CMS, Information Design, Graphics, Publications, Accessibility, Social Media Marketing, Magazines, JavaScript, Web Standards, Press Releases, Illustration, Section 508, Angular, Twitter Bootstrap, SASS
Education
Marquette University 1999 — 2003
Journalism, Political Science, Graphic Design
Duchesne High School 1995 — 1999
Cisco Systems July 2013 - Present
Global Knowledge Training June 2011 - July 2013
Dean Foods June 2010 - August 2011
Fidelity Investments September 2007 - June 2011
Dave's Food Mart July 1997 - July 2006
Hay Distributing (red bull) August 2004 - May 2005
Momentum Worldwide August 2003 - April 2004
Mutual Distributing August 2002 - May 2003
Skills
Customer Service, Customer Relations, Merchandising, Account Management, Promotions, Negotiation, Retail, Inventory Management, Sales, Consultative Approach, Training, Sales Operations, B2B, Sales Process, Program Management, Pricing, Team Building, Forecasting, Marketing, Time Management, Management, Cold Calling, Leadership, Customer Retention, Direct Sales, Sales Presentations, Employee Training, Coaching, CRM, Team Leadership, Customer Satisfaction, Business Development, Solution Selling, Strategic Partnerships
Education
North Carolina State University 1998 — 2002
BA, Political Science
West Lincoln High School 1994 — 1998
Global Knowledge Training September 2013 - Present
AICPA December 2011 - August 2013
AICPA April 2010 - December 2011
Green Science Interactive 2008 - 2010
Skills
Accounting, Tax Preparation, Business Analysis, Process Analysis, Process Improvement, Content Strategy, Content Management, Editing, Technical Writing, Copywriting, Social Media Marketing, Budgets, CRM, Analysis, Marketing, Project Planning, Team Leadership, Program Management, Strategy, Project Management, Strategic Planning, Leadership, Account Management, Management, Training, Team Building, Business Development
Education
North Carolina State University 2007 — 2011
MA, English
University of North Carolina at Chapel Hill 2003 — 2007
BA, English
Allscripts June 2015 - August 2015
Credit Suisse October 2014 - June 2015
Genworth Financial November 2013 - January 2014
American Institute of Certified Public Accounts April 2013 - May 2013
Global Knowledge Training June 2008 - June 2010
Wachovia Bank, NA September 2007 - December 2007
CARQUEST September 2006 - May 2007
University of North Carolina at Chapel Hill January 2006 - March 2006
Alsco Metals August 2005 - August 2005
State of Kentucky December 2004 - June 2005
Skills
Access, Microsoft Excel, Microsoft Word, Visual Basic, Outlook, FoxPro, Microsoft Office, Project Management, Management, Strategic Planning, Customer Service
Education
Moraine Valley Community College 1982 — 1983
Associate of Arts and Sciences (A.A.S.), Data Processing, 2.975
Valparaiso University 1976 — 1980
Bachelor of Arts (B.A.), Journalism, 2.975
Carl Sandburg High School 1972 — 1976
High School Diploma, College Prep
Global Knowledge Training February 2013 - Present
Global Knowledge Training January 2008 - February 2013
Global Knowledge Training May 2006 - January 2008
IBM January 2005 - May 2006
Global Knowledge Training 2000 - 2005
Apex Publishing 1998 - 2000
The News & Observer 1995 - 1999
Skills
Business Strategy, Marketing Strategy, Go-to-market Strategy, Competitive Analysis, Market Analysis, New Business Development, Thought Leadership, Product Marketing, Marketing Communications, Product Management, Strategic Partnerships, Lead Generation, Training, Contract Negotiation, Cloud Computing, Channel Partners, Data Center, Cisco Technologies, Marketing, Leadership, Strategy, CRM, Product Development, Marketing Management
Education
North Carolina State University 1994 — 1999
Global Knowledge Training March 2014 - Present
Global Knowledge Training January 2014 - March 2014
Global Knowledge Training August 2013 - January 2014
Global Knowledge Training August 2012 - August 2013
Sageworks, Inc. April 2011 - May 2012
Skills
Salesforce.com, Cold Calling, Sales Process, Sales Operations, Selling, Account Management, Direct Sales, Solution Selling, Training, Lead Generation, Sales Presentations, SaaS, Recruiting, CRM, Building Relationships, Sales Management, Team Leadership, Sales Logix, E-Learning, Virtual Training, Sales, Relationship Building
Education
McDaniel College 1994 — 1998
Bachelor of Arts, Business & Economics
Maverick Solutions August 2014 - Present
Independent November 2010 - Present
Global Knowledge Training February 2012 - November 2013
Game Developers Conference 2007 - 2013
Mighty Rabbit Studios, Inc. April 2011 - October 2011
indiePub games January 2011 - August 2011
NC DENR May 2010 - November 2010
Matreya Studios August 2006 - April 2010
Delta NCSU January 2005 - May 2008
Education
North Carolina State University 2003 — 2008
BA, Communication Media, Art + Design
Global Knowledge Training January 2015 - Present
Global Knowledge Training November 2013 - January 2015
Global Knowledge Training March 2012 - November 2013
Eaton Corporation March 2011 - February 2012
Synerfac Technical Staffing March 2010 - March 2011
Coyote Logistics LLC March 2008 - March 2010
North Carolina State University Office of Annual Giving February 2006 - February 2008
Skills
Management, Leadership, Sales, Customer Service, Cold Calling, Time Management, Team Leadership, Training, Recruiting, Interviews, Human Resources, Process Improvement, New Business Development, Logistics, Customer Satisfaction, Personnel Management, Networking, Account Management, Fundraising, Supply Chain, Payroll, Outlook, Supply Chain Management, Process Scheduler, Lotus Notes
Education
North Carolina State University 2002 — 2007
Bachelor's Degree, Criminology
Global Knowledge Training January 2015 - Present
Global Knowledge Training July 2013 - Present
Clinique February 2007 - Present
Rex Healthcare January 2011 - July 2011
Skills
Marketing Communications, Social Media, Marketing, Training, Teamwork, Sales, Customer Satisfaction, Management, Customer Service, Editing, Direct Sales, Cold Calling, Sales Operations, Sales Process, Account Management, Leadership, Team Leadership
Education
North Carolina State University 2008 — 2011
BA, Communication
Wake Technical Community College 2007 — 2009
Associate of Arts (AA)
Relias Learning May 2015 - Present
Global Knowledge Training July 2013 - May 2015
Bank of America June 2011 - June 2013
Cheesecake Factory August 2009 - February 2012
Skills
Customer Service, PowerPoint, Microsoft Word, Microsoft Excel, Time Management, Data Entry, Microsoft Office, Sales, Outlook, Banking, Financial Analysis, Marketing, Budgets, Leadership, Public Speaking, Social Media, Access, Accounting, Customer Satisfaction, Insurance, Training, Team Building, Teamwork, Account Management, Recruiting, Management, Analysis, New Business Development, Direct Sales, Sales Process, Team Leadership, Process Improvement, Strategic Planning, Sales Management, Forecasting, Finance
Education
Broughton High School 1998 — 2002
General Studies
North Carolina State University
Finance, General
Global Knowledge Training July 2013 - Present
IBM February 2013 - July 2013
IBM February 2010 - February 2013
IBM June 2008 - February 2010
IBM January 2007 - June 2008
IBM January 2005 - December 2006
Skills
Sales Enablement, Program Management, Strategic Planning, Team Leadership, Process Improvement, Team Building, Business Development, Problem Solving, Marketing Communications, Change Management, Business Process..., Marketing, Training, Competitive Analysis, Strategy, Solution Selling, Leadership, Professional Services, Management, Project Management, Operations Management, Business Process, Product Development, Direct Sales, Strategic Partnerships
Education
North Carolina State University 1976 — 1980
BA, Business Management & Accounting
Global Knowledge Training May 2015 - Present
Riddle & Brantley, LLP August 2013 - August 2014
The Law Offices of Paul A. Suhr, PLLC September 2012 - March 2013
Law Offices of James Scott Farrin January 2010 - July 2011
Moore & Van Allen, PLLC December 2007 - November 2008
Skills
Personal Injury, Legal Writing, Notary Public, Torts, Legal Research, Legal Assistance, Bilingual, Lexis, Immigration Law, Trials, Mediation, Criminal Law
Education
North Carolina Central University School of Law 2011 — 2012
Doctor of Law (JD), Law
North Carolina State University 2001 — 2007
Bachelor of Science (BS), Spanish Language and Literature
North Carolina State University 2001 — 2007
Bachelor of Science (BS), Political Science
Citrix May 2015 - Present
Citrix-ShareFile June 2014 - Present
Citrix January 2014 - May 2014
Global Knowledge Training July 2011 - November 2013
Global Knowledge November 2010 - August 2011
Global Knowledge Training March 2010 - November 2010
Skills
Sales, Customer Service, Customer Satisfaction, Training, Account Management, Management, New Business Development, Selling, Sales Process, Project Management, Customer Retention, Sales Operations, Strategic Planning, Cold Calling, Team Leadership, Business Analysis, Solution Selling, B2B, Security, Leadership Development, Business Development, Networking, CRM, Employee Training, Marketing, Salesforce.com, Leadership, Sales Management, Coaching, Team Building, Business Process..., Time Management, Lead Generation, Recruiting, Direct Sales, Building Relationships, Relationship Building
Education
North Carolina State University 2005 — 2009
BS, Business Administration- Marketing
North Carolina State University 2005 — 2009
Bachelor's degree, Business, Management, Marketing, and Related Financial Services
Stalwart January 2015 - Present
The Empowerment Group, Inc. April 1995 - January 2015
Global Knowledge Training 1995 - January 2015
DILAN 1990 - 1995
Skills
Cisco Technologies, TCP/IP, Data Center, CCNA, Network Administration, Network Security, Troubleshooting, Security, Networking, VMware, Network Engineering, Technical Training, Public Speaking, BGP, Routing, Computer Security, Firewalls, Network Architecture, CCSI, MPLS, Photography, Microsoft Office, Cisco IOS, CCIP, Virtualization, Network Design, VoIP, CISSP, MPLS VPN, Distance Learning, Wireshark, Databases, OSPF, Systems Analysis, VBA, Objective-C, Python, Portrait Photography, Disaster Recovery, IPv6, Sniffer, Cisco Nexus, Courseware Development, Packet Analysis, Cisco, CCNA Security, CCNP, VCP, Database Development, Service Provider...
Education
North Carolina State University 1972 — 1976
Computer Science
Layer 8 Training March 2015 - Present
Global Knowledge Training November 2013 - Present
Otis Elevator May 2012 - November 2013
Jackson National Life 2011 - May 2012
Best Buy November 2003 - May 2011
Digital Business Machines January 2007 - January 2008
Skills
Great People Skills, strong drive and..., Time Management, Self Starter, High Energy, Training, Sales Operations, Cold Calling, Customer Satisfaction, Customer Service, Leadership Development, Sales Process, Team Building, Management, Sales, Account Management, Team Leadership, Sales Presentations, Direct Sales, Leadership
Education
Middle Tennessee State University 2005 — 2011
BS, Psychology
Macquarie University 2009 — 2009
Viztek LLC May 2015 - September 2015
Charles Schwab February 2015 - March 2015
LexisNexis October 2013 - June 2014
Glaxo October 2012 - February 2013
Cisco Systems June 2012 - September 2012
PLANIT Technology Group November 2011 - January 2012
Global Knowledge Training 2011 - 2011
Lenovo 2011 - 2011
Ceridian 2010 - 2011
iRobot Corporation Maritime Systems 2009 - 2009
Skills
Technical Writing, Software Documentation, FrameMaker, Online Help, Editing, Manuals, Technical Documentation, Project Management, Content Management, Dreamweaver, Event Planning, Marketing, Public Relations, Document Management, Web Design, MadCap Flare, Healthcare Information..., Marketing Communications, Program Management, Medical Software, Technical Ediitng, Microsoft Office, Enterprise Software, Medical Devices, Microsoft Excel, Telecommunications, SharePoint, Adobe Acrobat, Wikis, Microsoft Word, Agile Methodologies, Systems Analysis, Adobe Creative Suite, Photoshop, Networking, 21 CFR Part 11, Telepresence, Quadralay WebWorks..., SDLC, ITIL, Leadership, Management, Integration, Consulting, Testing, Social Networking, Print Publication Design, Training
Education
North Carolina State University 1985 — 1988
BA, LWE: Technical Writing and Editing, Concentration: Psychology
Wake Technical Community College 2010 — 2010
Web Page, Digital/Multimedia and Information Resources Design
Northern Telecom Training Center 1988 — 1993
Telecommunications and Management
Art and Design 1973 — 1983
Architectural Drafting, Watercolor, Oil, Ink
Meredith College
Psychology, 3.9
Global Knowledge Training October 2013 - Present
Global Knowledge Training March 2006 - Present
Skills
Training, Management, Project Management, Team Leadership, CRM, Strategic Partnerships, E-Learning, Salesforce.com, Program Management, Sales Process, Sales Management
Education
North Carolina State University 1978 — 1982
Bachelor's degree, BA European History; MA Public History
Sirius Computer Solutions May 2015 - Present
Varrow October 2013 - April 2015
Global Knowledge Training October 2010 - September 2013
Peter Millar May 2008 - October 2010
Woodmen of the World August 2007 - May 2008
Skills
Sales, Management, Sales Management, Account Management, Cloud Computing, Training, New Business Development, Customer Service, Retail, Marketing, Process Improvement, Project Management, Public Speaking, ITIL, Leadership, Project Planning, Inventory Management, Cross-functional Team..., Recruiting, Product Management, Time Management, Networking, CRM, Sales Operations, Negotiation, Salesforce.com, Human Resources, Access, Team Leadership
Education
North Carolina State University 2003 — 2007
Textile and Apparel Management, Marketing & Brand Management
North Carolina State Employees' Credit Union September 2013 - Present
Global Knowledge Training May 2013 - August 2013
North Carolina State Bureau of Investigation May 2010 - August 2010
Skills
Sales, Account Management, Cold Calling, Customer Service, Marketing Communications, Microsoft Office, Advertising, Communication Skills, Team Building, Training, Sales Process, Strategic Planning, Networking, Customer Retention, Teamwork, Microsoft Word, Financial Services
Education
North Carolina State University 2015 — 2017
Master of Social Work (M.S.W.)
North Carolina State University 2008 — 2012
Bachelor of Arts (B.A.), Psychology
Needham B. Broughton High School 2004 — 2008
High School Diploma
Global Knowledge Training November 2014 - Present
Global Knowledge Training, Independent Contractor March 2014 - Present
Jimmy John's December 2012 - January 2014
Jimmy John's May 2009 - December 2012
North Carolina State University August 2007 - December 2010
Skills
Customer Service, PowerPoint, Microsoft Word, Time Management, Microsoft Office, Microsoft Excel, Food Service, Inventory Management, Teamwork, Event Planning, Facebook, Social Media, Restaurants, Food, Leadership, Outlook, Marketing, Sales, Social Networking, Public Speaking, Hospitality, Professional Experience
Education
North Carolina State University 2007 — 2010
Bachelor of Business Administration, Marketing
TechGuard Security 2015 - Present
Bradford & Galt 2013 - 2014
DISYS 2012 - 2013
Global Knowledge Training 2011 - 2012
CLR Group 2008 - 2012
New Horizons Computer Learning Center 2006 - 2008
A. G. Edwards & Sons September 1996 - April 2005
Skills
DoD, Information Technology, Business Development, Security, Information Security, Federal Government, Proposal Management, Program Management, Leadership, Networking, Information Assurance, Defense, Team Leadership, IT Management, Process Improvement, Proposal Writing, Recruiting, Government Contracting, Project Management, Team Building, Consulting, Account Management, Government, New Business Development, Military, Security+, Security Clearance, Project Planning, CISSP, Management Consulting, Executive Management, Computer Security, Business Analysis, Air Force, Technical Recruiting, Resource Management, Leadership Development, Cisco Technologies, ITIL, Public Speaking, Training
Education
McKendree University 1987 — 1991
Belleville West
AppSense January 2014 - Present
AppSense April 2013 - Present
Advocare 2013 - Present
Global Knowledge Training March 2011 - March 2013
Captain Georges April 2010 - November 2010
East Carolina Radio April 2008 - August 2009
Pirates Cove Realty August 2007 - March 2008
Kitty Hawk Kites April 2005 - August 2007
Skills
Public Speaking, Sales, Customer Service, Training, Marketing, Team Building, Teamwork, Sales Management, Management, Project Management, Event Planning, Radio Advertising, Motivational Speaking, Interviews, Cold Calling, Project Planning, Advertising, Sales Process, Program Management, Social Networking, Coaching, Training Delivery, Leadership, Business Development, Needs Analysis, Salesforce.com, Employee Training, Leadership Development, Networking, Recruiting, Instructor-led Training, Change Management, Team Leadership, Account Management, Instructional Design, Employee Relations, Marketing Communications, Time Management, Microsoft Office, Blended Learning, Building Relationships, Strategy, Direct Sales, BYOD, Virtualization, Mobile Applications, Application..., Desktop Support..., Software Solution Sales, Lead Generation
Education
University of Phoenix 2009 — 2012
Bachelors, Communications
Communications University of Phoenix Axial College 2008 — 2011
Communication and Media Studies
Monroe Community College 2002 — 2003
BS, Communications
Global Knowledge Training January 2011 - Present
Skills
Selling, Sales, Sales Operations, Salesforce.com, Business Development, Account Management, Time Management, Contract Negotiation, Training, Mortgage Lending, Sales Process, Leadership, Direct Sales, Loans, Cold Calling, Event Planning, Customer Service, Team Building, Microsoft Office, Management, FHA, Marketing, Insurance, Sales Management, Customer Retention, Team Leadership, Mortgage Banking, Marketing Strategy, Coaching, B2B, Lead Generation, Interviews, Relationship Building, IT Service Management, ITIL v3 Foundations...
Education
North Carolina State University
Bachelors Degree, Business
Global Knowledge Training September 2011 - July 2012
Enterprise Fleet Management December 2004 - August 2011
Enterprise Rent-A-Car October 2002 - December 2004
The Limited October 2000 - October 2002
Skills
Account Management, Sales, Sales Process, Customer Service, Cold Calling, Salesforce.com, Direct Sales, Marketing, Training, Team Building, Leadership, Recruiting, Building Relationships, Leadership Development
Education
North Carolina State University 1997 — 2001
B.S., Business Management
Global Knowledge Training January 2015 - Present
Fidelity Investments January 2013 - January 2015
Fidelity Investments November 2011 - January 2013
MetaMetrics, Inc. October 2009 - November 2011
MetaMetrics, Inc. January 2006 - October 2009
MetaMetrics, Inc. March 2005 - January 2006
MetaMetrics, Inc. October 2003 - March 2005
Skills
Content Management, Customer Service, Grant Writing, Editing, Project Management, Information Management, Knowledge Management, Agile Methodologies, Metadata, Communication, Microsoft Office, Digital Conversion, Employee Training, Service Delivery, Newsletter Production, Database Design, Department Budgeting, Salesforce.com, Governance, Human Resources, Shared Services, Proposal Writing, Research, Management, Training, Process Improvement
Education
North Carolina Central University 2008 — 2011
MLS, Library and Information Science
North Carolina State University 2000 — 2003
BA, English
Global Knowledge Training February 2015 - Present
Global Knowledge Training April 2013 - February 2015
Zoës Kitchen May 2012 - April 2013
Shop Local Raleigh/GRMA December 2010 - June 2011
Skills
Event Management, Marketing, Public Relations, Event Planning, Customer Service, Facebook, Sales, Direct Marketing, Training, Social Media, CRM, Leadership, Hospitality, Catering, Time Management, Lead Generation, Press Releases, Microsoft Word, Marketing Communications, Social Networking, Marketing Strategy, Account Management, Email Marketing, Sales Management, Negotiation, New Business Development, Strategic Planning, Management, Business Development, Direct Sales, Public Speaking, Team Leadership, Online Marketing, Team Building, Customer Satisfaction, Outlook, B2B
Education
North Carolina State University 2007 — 2011
Bachelors, Communications, Public Relations
South Mecklenburg High School 2003 — 2007
Global Knowledge Training October 2014 - Present
Global Knowledge Training March 2014 - October 2014
Global Knowledge Training December 2011 - March 2014
Ruth's Chris Steak House March 2005 - May 2013
Cisco January 2011 - December 2011
Campbell Property Group January 2010 - August 2010
Duke University Health System May 2009 - November 2009
Biaggi's Ristorante Italiano January 2003 - March 2005
Skills
Customer Service, Excel, Microsoft Office, PowerPoint, Word, Training, Team Building, Microsoft Excel, Microsoft Word, Project Management, Social Networking, Leadership Development, Leadership, Customer Satisfaction, Sales, Time Management, Salesforce.com, Advertising, Teamwork, Account Management, Research, Data Analysis, Recruiting, Public Speaking, Marketing, Management, Coaching, Business Development, Problem Solving, Negotiation, Cold Calling, Solution Selling, Program Management, Interviews, Team Leadership
Education
North Carolina State University 2005 — 2009
Bachelor of Science, Meteorology
Green Hope High School 2002 — 2005
Fast Lane Consulting and Education July 2014 - Present
InfoSec Institute March 2014 - June 2014
Global Knowledge Training November 2002 - September 2013
Relativity Technologies February 2002 - August 2002
CheckFree Investment Services August 2000 - February 2002
Skills
Leadership, Networking, Business Process..., RedHat, Account Management, Solution Selling, Salesforce.com, New Business Development, Cloud Computing, Direct Sales, Sales, Sales Management, Cold Calling, Sales Process, Building Relationships, Selling, Business Development, Network Security, Professional Services, CRM, Customer Retention, Sales Presentations, SaaS, Strategy, Enterprise Software, Sales Operations, Channel Partners, Strategic Partnerships, Training, B2B, Team Leadership, Lead Generation, Relationship Building
Education
North Carolina State University 1997 — 2001
Bachelor of Science, Business Management - Information Systems
Global Knowledge Training July 2014 - Present
Global Knowledge Training March 2013 - July 2014
Global Knowledge Training March 2012 - March 2013
Big Media Group April 2010 - January 2012
Container Research Corporation January 2009 - March 2010
Cycle Trader April 2007 - December 2008
Hertz August 2005 - April 2007
Skills
Leadership, Management, Sales, CRM, Account Management, Training, Sales Process, B2B, Marketing, Direct Sales, Team Building, Cold Calling, Customer Service, Sales Management, Salesforce.com, Negotiation, Sales Presentations, Business Development, Solution Selling, Marketing Strategy, International Sales, Lead Generation, Project Management, Customer Retention, Networking, Leadership Development, New Business Development, Advertising, Entrepreneurship, Selling, International Relations, Online Advertising, Market Research, Contract Negotiation, Strategic Partnerships, Building Relationships, Online Marketing, Relationship Building
Education
Neumann College 2001 — 2005
BS, Business / Marketing
Sun Valley High School 1998 — 2001
Vision Critical April 2014 - Present
CodeRedTO December 2011 - Present
Vision Critical August 2011 - April 2014
Global Knowledge Training December 2010 - July 2011
Global Knowledge Training February 2008 - December 2010
Global Knowledge Training (formerly Nexient Learning) August 2005 - February 2008
Global Knowledge Training (formerly Nexient Learning) December 2000 - August 2005
Corel Corp. May 1999 - August 1999
Skills
Team Leadership, SharePoint, Account Management, Project Management, Training, Windows Server, Business Analysis, Team Building, Strategic Planning, Technical Writing, Active Directory, Linux, Leadership, Visio, Integration, Management, Social Media
Education
University of New Brunswick 1995 — 2000
BCS, Computer Science
McMaster University 2010 — 2011
Certificate, Business Analysis
Nexient Learning 2007 — 2007
Active Leadership Course
Trab Training 2005 — 2005
CTT+ Train The Trainer Course
Cisco Systems April 2013 - Present
Cisco Systems September 2012 - April 2013
Cisco Systems January 2012 - September 2012
Cisco Systems August 2011 - January 2012
Cisco Systems November 2006 - August 2011
Global Knowledge Training May 2005 - March 2006
Global Knowledge Training February 2004 - May 2005
Global Knowledge Training October 2000 - February 2004
Global Knowledge Training December 1999 - October 2000
IBM April 1999 - December 1999
Skills
Recruiting, College Recruiting, Talent Development, Program Management, Project Management, Global Recruiting, Sales, Cisco Technologies, Leadership, Training, Talent Management, Networking, Employee Training, Onboarding, Employee Relations, Human Resources, Sales Management, Vendor Management, Talent Acquisition
Education
Meredith College 1992 — 1996
Bachelor of Science (BS), Marketing
WebAssign August 2013 - Present
Global Knowledge Training February 2012 - August 2013
Food News Media September 2008 - February 2012
The News & Observer August 2005 - September 2008
The Ann Arbor News March 2003 - August 2005
The Lima News September 2001 - March 2003
Skills
Magazines, Web Design, Copy Editing, Layout, Journalism, InDesign, Graphic Design, Dreamweaver, Publications, Photoshop, Adobe Creative Suite, Illustrator, Newspaper, AP Style, Graphics, Corporate Identity, Illustration, HTML, Flyers, Newspapers
Education
Michigan State University 1997 — 2001
Bachelor of Arts in Journalism, Journalism with specialization in public relations
Independent Consultant October 2014 - Present
MassMutual Financial Group October 2011 - October 2014
Global Knowledge Training March 2011 - October 2014
Greene Resources March 2011 - September 2014
TTI Success Insights July 2010 - March 2013
bioMerieux Inc. October 2006 - June 2010
Tech Med Writing Solutions, Inc. January 2006 - December 2007
Nationwide Insurance November 2004 - September 2006
BD Biosciences May 2004 - November 2004
PharmaNetics, Inc. April 2000 - February 2004
Skills
Technical Writing, Employee Training, Organizational..., Troubleshooting, Microsoft Word, Visio, Microsoft Excel, PowerPoint, SnagIt, Articulate Engage, Adobe Acrobat, Articulate Studio, Brainshark, E-Learning, Instructional Design, Training, Software Documentation, Coaching, Quality Assurance, Program Management, Leadership, Project Management, Leadership Development
Education
North Carolina State University 2000 — 2004
M.Ed., Training & Development - Instructional Design
North Carolina State University 1988 — 1992
B. A., Communication, Majored in Public Relations; Minored in Writing & Editing
FM:Systems May 2009 - Present
SoftPro November 2001 - May 2009
Cisco Systems 2000 - 2001
Global Knowledge Training 1997 - 2000
Skills
SaaS, Salesforce.com, Solution Selling, Account Management, Facilities Management, Cloud Computing, Enterprise Software, Sales Presentations, Sales Operations, Manage Client..., Problem Solving, Sales Management, Channel Partners, Marketing, Lead Generation
Education
North Carolina State University - College of Management 1996 — 1997
MS, Business Management
North Carolina State University 1990 — 1994
BS, Economics
Global Knowledge Training March 2013 - Present
Resolute Security July 2011 - February 2013
Horace Mann July 2010 - June 2011
Nationwide Insurance December 2006 - April 2010
Allstate Insurance April 2003 - December 2006
Liberty Mutual Insurance June 2001 - December 2002
Skills
Instructor-led Training, Learning Management, Needs Analysis, Training, Leadership, Training Delivery, Coaching, ADDIE, Management, Cold Calling, Sales, Sales Process, Direct Sales, Customer Service, Sales Operations, Team Building, Employee Training
Education
North Carolina State University
Bachelor of Arts (BA), Political Science
North Forsyth HS
Cisco August 2015 - Present
Global Knowledge Training June 2013 - August 2015
Still Life Raleigh February 2012 - June 2013
Brasco Marketing February 2012 - December 2012
The Madison Energy Group May 2012 - July 2012
The Madison Energy Group April 2012 - July 2012
Solas Raleigh February 2011 - February 2012
Dimension Data May 2011 - August 2011
University Suites LLC 2010 - 2011
Skills
IT Service Management, Information Technology, ITIL v3 Foundations..., Training, Account Management, Information Technology..., Technical Training, Customer Satisfaction, Leadership, Strategic Partnerships, PMI, Business Management..., Strategy, Management, Marketing Strategy, Social Media, Social Media Marketing, Sales, Online Marketing, Strategic Planning, Consulting, CRM, Market Research, Customer Service, Sales Process, Advertising, Marketing, New Business Development, Marketing Management, Business Development, Direct Sales, VMware, Recruiting, Public Relations, Sales Operations, SEO, Cisco Technologies, Microsoft Office 2010, Red Hat Linux, Marketing Communications, Business Strategy, B2B, Microsoft Technologies, Salesforce.com, Sales Management, Project Planning, Cisco UCS, Cisco VoIP, Technology, Academic Advising
Education
North Carolina State University 2008 — 2013
B.S. in Business Administration, Marketing
North Carolina State University - College of Management 2008 — 2012
Minor, Accounting
Extrinsic, a division of BG Staffing, Inc. May 2015 - Present
Global Knowledge Training November 2014 - April 2015
Global Knowledge Training August 2014 - November 2014
Global Knowledge Training March 2012 - August 2014
TOSHIBA AMERICA BUSINESS SOLUTIONS March 2011 - February 2012
Skills
Customer Service, Organizational..., Team Leadership, Cold Calling, Change Management, Training, Management, Leadership, Performance Management, Talent Management, Customer Satisfaction, ITIL v3 Foundations..., Recruiting
Education
North Carolina State University 2006 — 2010
Bachelor of Science (B.S.), Business Administration and Management, General
CoStar Group & Apartments.com November 2013 - Present
BigHand November 2012 - September 2013
CenturyLink Business May 2010 - November 2012
Global Knowledge Training August 2008 - May 2010
iCore Networks 2006 - 2008
Juris Inc. August 2001 - August 2004
Skills
Managed Services, Solution Selling, Salesforce.com, Direct Sales, SaaS, Selling, Cloud Computing, Co-location, Unified Communications, Telecommunications, Professional Services, Management, New Business Development, Sales Process, Business Development, MPLS, Data Center, Telephony, Sales, Enterprise Software, Sales Operations, Wireless, Virtualization, CRM, VoIP, Cisco Technologies, Strategic Partnerships, B2B, Product Management, Sales Management, Sales Presentations, Contract Negotiation, Cold Calling, Account Management, SIP Trunking, Customer Retention, Channel Partners, Lead Generation, Hosted Services, Go-to-market Strategy, Partner Management, Software Industry, Product Marketing, Pre-sales, Start-ups, Key Account Management
Education
North Carolina State University 1997 — 2001
Business Management, Finance
Jive Software August 2015 - Present
Go Where I Go! May 2014 - July 2015
Verizon Wireless March 2012 - August 2013
Verizon Wireless January 2009 - February 2012
Motorola 2007 - December 2008
Global Knowledge Training July 2007 - November 2007
Skills
B2B, Direct Sales, Training, Enterprise Software, Cold Calling, Salesforce.com, Customer Service, Sales, Customer Retention, Wireless, Selling, Account Management, Sales Operations, Sales Process, Sales Management, Solution Selling, New Business Development, Leadership, Security, Building Relationships, Sales Presentations, Management, Strategy, Telecommunications, Lead Generation, Strategic Partnerships
Education
North Carolina State University 2001 — 2006
BA, Communication
Dunn Solutions Group December 2014 - Present
TrainingFolks April 2014 - July 2014
Global Knowledge January 2008 - November 2013
Global Knowledge Training March 2010 - February 2012
Charter Funding January 2005 - November 2007
Lifeagape International February 1992 - August 2002
Skills
Bilingual-French, Customer Relations, Strategic Planning, Customer Service, Consultative Selling, Cold Calling, Personnel Development, Recruitment/Retention, Account Management, Sales Management, Leadership Development, New Business Development, Training, Selling, Sales Process, Business Strategy, Coaching, Project Management, Time Management, Solution Selling, Building Relationships, Direct Sales, Personal Development, Sales, French, Leadership, Negotiation, Sales Operations, Management, Team Building, Team Leadership, Staff Development, Strategy, Salesforce.com, Customer Retention, Customer Satisfaction, Key Account Management, Program Management, Business Development, Networking, Business Analysis, Strategic Partnerships, Recruiting, Cloud Computing, Interviews, Team Management, Training Delivery, Marketing, Lead Generation, Employee Training
Education
Southeastern Baptist Theological Seminary 2003 — 2004
Master of Divinity (MDiv)
North Carolina State University 1980 — 1989
Batchelor of Science, French Language / Linguistics
Aviat Networks March 2007 - Present
Global Knowledge Training April 2005 - November 2006
Red Hat July 2004 - April 2005
Applied Energy Services January 2004 - September 2004
Blackboard March 2001 - December 2003
iBasis June 1998 - March 2001
Winstar Communications May 1995 - June 1998
Skills
Revenue Recognition
Education
Marshall University
BBA, Accounting
Cisco Systems April 2013 - Present
Cisco July 2008 - March 2013
Michael Baker Corporation April 2006 - July 2008
American Research Institute January 2005 - July 2005
Global Knowledge Training 1999 - 2004
Fresenius Kabi 1995 - 1999
Skills
MS Office Suite, Salesforce.com, Writing, Microsoft Office, Process Engineering, Problem Solving, Logistics, Outlook, Access, Visio, Word, Excel, Event Planning, PowerPoint, Administration, Customer Relations, Customer Service, Team Leadership, SharePoint, Analysis, Budgeting, Research, Team Building, Process Improvement, System Administration, Security, Software Documentation, Management, Leadership, Troubleshooting, Microsoft Excel, Sales, Telecommunications, Microsoft Word, Program Management
Education
Rasmussen College Online 2006 — 2007
Human Resources Management and Services
North Carolina Agricultural and Technical State University 1976 — 1978
Art (Design)
ASPE, a division of Fortis College October 2014 - Present
ASPE, a division of Fortis College January 2012 - Present
Children's Developmental Services Agency (CDSA) October 2007 - December 2011
Bright Horizons June 2003 - October 2007
Productivity Point International September 2001 - September 2002
DB Basics, Inc June 2000 - June 2001
Global Knowledge Training October 1996 - October 1999
MacGregor Creative School June 1995 - October 1996
Skills
Leadership Development, Training, Public Speaking, Program Management, Curriculum Development, Team Building, Staff Development, Team Leadership, E-Learning, Business Analysis, Sales, Account Management, Employee Training, Microsoft Office, Management, Project Management, Instructional Design, Leadership, Teaching, Coaching, Strategic Planning, Customer Service, Event Planning, Training Delivery, Organizational..., Change Management, Project Planning, Analysis, Sales Management
Education
Meredith College 1993 — 1995
BS, Human Sciences
Louisburg College 1991 — 1993
General College
Global Knowledge Training January 2014 - Present
American Equity Mortgage December 2008 - October 2013
Ace Mortgage Funding March 2007 - October 2008
Ameritrust March 2004 - March 2007
Skills
Mortgage Lending, Mortgage Banking, FHA, Refinance, Management, Loans, Loan Origination, Training, VA loans, Sales, USDA, Customer Service, Leadership, Selling, Coaching, Real Estate, Finance, Credit, Government Loans, B2B, Credit Analysis, Branch Management, Debt Consolidation, FHA financing, Banking, Cold Calling, Loan Servicing, Mortgage Servicing, Sales Management, Lines Of Credit, Information Technology, Microsoft Technologies, Cisco Technologies, IBM Tivoli, VMware, Cold Calling Experience, Relationship Management, Account Management, Communication, Team Building, Team Leadership, Residential Mortgages, Investment Properties, Strategic Planning, Sales Process, Networking
Education
Methodist College 1993 — 1998
B.S., Accounting; Business Admin
Leadership Course
Project management, Leadership, and Communication
Westover
Global Knowledge Training February 2014 - Present
MacGregor Downs Country Club October 2013 - December 2013
Devil's Ridge Golf Club, ClubCorp August 2011 - September 2013
Skills
Sales, Training, Leadership, Customer Service, Customer Satisfaction, Strategy, Account Management, Process Improvement, Time Management, Project Management, Customer Experience..., Long-term Customer..., Building Strong..., Strategic Planning, Customer Follow-up, Business Development, Customer Engagement, Food & Beverage, Banquets, Private Events, Fine Dining, Hospitality Management, Hospitality Industry, Customer Service..., Hospitality, Country Clubs, Customer Interaction, Customer Retention, Sanitation, Hygiene, Catering, Restaurants, Restaurant Management, Management, Networking, Vendor Management, Information Technology, Program Management, Consulting, Communication, Team Leadership, Team Building
Education
Naugatuck Valley Community College 2009 — 2011
Business Administration and Management, General
University of Hartford 2009 — 2010
Business Administration and Management, General
Watertown High School 2005 — 2009
High School Diploma
Bell April 2014 - Present
NOVIPRO May 2013 - April 2014
Global Knowledge Training 2014 - 2014
Global Knowledge Training 2014 - 2014
Novipro February 2011 - May 2013
Bell Canada October 2008 - February 2011
SAP 2002 - 2007
Skills
ERP, SAP, CRM, Enterprise Software, Solution Selling, Professional Services, Account Management, Pre-sales, SAP R/3, Windows, Direct Sales, Business Process, Management, IT Service Management, Project Management, Sales, SAP ERP, Services professionnels, Logiciel d'entreprise, Processus commerciaux, Vente de solutions
Education
Global Knowledge
Associate's Certificate in IT Project Management, IT Project Management
McGill University
Conviva July 2015 - Present
Appcelerator 2013 - July 2015
Appcelerator 2012 - 2013
Global Knowledge Training 2011 - 2012
Robert Half Technology 2009 - 2011
Cisco Systems 2006 - 2009
North Carolina School of Science and Mathematics 2002 - 2006
Urban Box Office 1999 - 2001
Skills
Web Applications, Android, PHP, AJAX, SaaS, Linux, Mobile Devices, JavaScript, Enterprise Software, MySQL
Education
North Carolina Central University
Bachelor of Business Administration (B.B.A.)
Strayer University-Maryland
Master of Business Administration (MBA)
Global Knowledge Training August 2015 - Present
Atlas Orthogonal Chiropractic August 2013 - June 2015
Triangle Gastroenterology March 2013 - August 2013
Cary Behavioral Health February 2012 - February 2013
Bailey's Fine Jewelry November 2010 - December 2012
Young Life July 2007 - April 2012
Ruth Sheets Adult Care Center January 2011 - May 2011
City of Raleigh January 2010 - November 2010
Quail Hollow Swim Club May 2004 - September 2008
Skills
Dreamweaver, Microsoft Office, Cash Management, Typing, Mac OS X, Cpr Certified, AED, Oxygen, Staff Training, Inventory Management, Research, Qualitative Research, CNA, Spanish, written Spanish, Customer Relations, Customer Service, Customer Experience, Customer Satisfaction, Special Events, Event Planning, Public Speaking, Management, Social Media, Microsoft Excel, Sales, Time Management, PowerPoint, Social Networking, Leadership
Education
North Carolina State University 2007 — 2011
Bachelor of Science (B.S.), Applied Sociology
PNC April 2013 - Present
Global Knowledge Training 2014 - 2014
Windstream Communications July 2012 - April 2013
Kforce October 2012 - October 2012
Expedient Communications October 2009 - July 2012
A.J. Rose MFG. January 1995 - January 2009
Skills
Cisco Technologies, Cisco Routers, Cisco Routing &..., Cisco IOS, Cisco Certified, Juniper Switches, Cisco Firewall Security, ASA, IP, CCNP Certified, CCDP, Routing, EIGRP, OSPF, Troubleshooting, VPN, Network Engineering, WAN, Networking, CCNA, Firewalls, LAN-WAN, Routers, Switches, BGP, Juniper, CCNP, Cisco Nexus, MPLS VPN, Ethernet, MPLS, Cisco ASA, Juniper Technologies
Education
Lorain Country Community College
Associates; Associates; Associates, Web Development; Software Development; Manufacturing / Mechanical Design
Lorain County Community College
Associates, Network Communications
The University of Akron
Bachelors Degree, Network Communications
Global Knowledge Training April 2015 - Present
Marlins of Raleigh August 2012 - March 2015
Topeka Swim Association December 2006 - August 2012
Skills
Website Updating, Database Administration, Customer Service, Data Entry, Typing, Twitter, Facebook, Communication
Education
Missouri State University 2003 — 2007
Bachelor of Science (BS), Broadcast Journalism
Hickman 1994 — 1997
Cisco March 2015 - Present
University of Colorado at Boulder 2001 - Present
Cisco Systems July 2013 - March 2015
Akamai Technologies April 2012 - July 2013
Sunset Learning Institute November 2007 - March 2012
West Metro Fire Rescue October 2003 - November 2011
Juniper Networks November 2000 - October 2003
Meridian Group International, Inc. November 1999 - November 2000
Global Knowledge Training November 1998 - November 1999
Entex Technologies Inc. May 1997 - November 1998
Education
Marquette University 1993 — 1997
BS, Computer Science
Benet Academy 1989 — 1993
Global Knowledge Training December 2014 - Present
Best Buy June 2014 - November 2014
Imperial guard 2012 - 2013
Skills
Microsoft Office, Management, Leadership, Public Speaking, Training, Customer Service, Employee Training, Team Building, Team Leadership, Leadership Development, Time Management
Education
North Carolina Central University 2009 — 2015
Bachelor’s Degree, Political Science and Government, 3.7
Global Knowledge Training September 2015 - Present
PC Connection February 2011 - September 2015
New Hampshire State Parks and Recreation May 2007 - October 2011
Le Gourmet Chef September 2009 - February 2011
Skills
Solution Selling, Sales Process, Account Management, Salesforce.com, Cold Calling, Direct Sales, Channel Partners, SaaS, Cloud Computing, Lead Generation, Sales, Enterprise Software, Resellers, Leadership, Managed Services, Sales Operations, Training, Business Intelligence, Selling, Partner Management, Software Industry, Storage, Strategic Partnerships, Professional Services, Channel Sales, Sales Presentations, Business Alliances, Management, Unified Communications, Demand Generation, CRM, Go-to-market Strategy, HP, B2B, Data Center, Multi-channel Marketing, Virtualization, Business Development, Sales Enablement, Networking, Product Marketing, Pre-sales, Key Account Management
Education
Southern New Hampshire University 2014 — 2016
Bachelor's Degree, Business Administration, Management and Operations, 3.9
Saint Anselm College 2009 — 2011
Financial Economics
Manchester Community College
Business Administration
Smallrock Internet Services, Inc. June 1990 - Present
nTier Training August 2011 - Present
Verizon February 2009 - September 2012
Hamilton College August 2010 - May 2011
Miami-Dade County December 2001 - August 2006
Global Knowledge Training January 1996 - November 2004
IBM January 1994 - December 1997
Computer Sciences Corporation January 1992 - December 1994
Hewlett-Packard January 1992 - December 1994
GTE Government Systems June 1984 - September 1991
Skills
AJAX, MySQL, Software Development, JavaScript, Databases, Agile Methodologies, Linux, .NET, UML, C#, Java, Oracle, Microsoft SQL Server, Web Applications, jQuery, CSS, System Administration, Web Development, Programming, WCF, ASP.NET, SOAP, JSON, HTML 5, LINQ, JSP, Tomcat, Websphere, PHP, Object Oriented..., Agile, LAMP, PHP 5, WPF, SQL Server, Angular, Backbone, Ember, Java EE and Spring, Groovy and Grails, Android and IOS, Scrum and Unified..., Objective-C and Swift, Database Architecture, NuoDB
Education
SUNY Polytechnic Institute 1982 — 1985
BS, Computer Science
Mohawk Valley Community College 1979 — 1981
AAS, Computer Science
Munson-Williams-Proctor Art Institute - School of Art 1976 — 1979
Graphic Arts
Global Knowledge Training June 2014 - Present
NC State University Dining August 2012 - May 2014
Volvo Trucks May 2013 - August 2013
Skills
Sales, Training, Customer Service, Management, Leadership, Customer Satisfaction, Networking, Marketing, Analytics, Competitive Analysis, CRM, Budgets, Product Management, Team Leadership, Microsoft Office, Project Management, Social Networking, Process Improvement, Team Building, Time Management, VMware, Troubleshooting, Cloud Computing, Prospecting Skills
Education
North Carolina State University 2010 — 2014
Bachelor of Science (BS), Business Administration - Marketing
Global Knowledge Training June 2015 - Present
Shuckers oyster bar and grill September 2014 - June 2015
Lynnwood grill and brewing concern August 2012 - September 2014
A.C. Moore March 2013 - July 2013
Foundation Financial Group November 2012 - January 2013
Cain BMW. Inc September 2011 - July 2012
VFx Plumbing Showroom and Office April 2009 - September 2011
Park Village Assisted Living September 2008 - April 2010
Skills
Consumer Insight, Close Attention to..., Organization, Committed to..., Work Ethic, Market Research, Healthcare Industry, Communication Skills, Self-driven, Motivated self-starter, Determination to Succeed, Customer-focused Service, Restaurants, Fast Learner, Assertiveness, Deadline Driven, Accountability, Highly responsible, Eagerness to Learn, Southware, Dependable Team Player, Typing, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Data Entry
Education
Stark State College of Technology 2007 — 2012
Associate's degree, Marketing/Marketing Management, General
North Carolina State University
SAS March 2015 - Present
SAS April 2013 - Present
Global Knowledge Training January 2012 - April 2013
Global Knowledge Training April 2011 - January 2013
Skills
Data Quality, Account Management, Data Management, Professional Services, Data Integration, Event Stream Processing, Data Federation, Master Data Management, Hadoop, Data Governance, Data Profiling, Enterprise Software, SAS, Time Management, Consulting, Leadership, Project Management, Team Leadership, Strategy, Business Development, Customer Retention, Management, CRM, Customer Service, Selling, Strategic Partnerships, Building Relationships, Networking, Coaching, Team Building, Marketing, Instructor-led Training, New Business Development, Sales, Employee Training, Training, Cisco Technologies, Sales Presentations, Sales Operations, Training Delivery, Sales Prospecting, Lead Generation, Solution Selling, Vendor Relationships, Customer Satisfaction, Salesforce.com, Channel Partners, Direct Sales, Sales Process, Microsoft Office
Education
North Carolina State University 2000 — 2005
Honors Degree in Psychology, Psychology, 3.81
North Miami Beach 1992 — 1995
Steel and Pipe Supply January 2014 - Present
Steel and Pipe Supply July 2013 - June 2014
Network Computer Solutions June 2011 - June 2013
Global Knowledge Training 2011 - 2011
Skills
Ecommerce, Hybris, Network Administration, Microsoft Exchange, Windows Server, Windows, Active Directory, Wireless Networking, VMware, Windows 7, Hosted Microsoft..., Enterasys, Surveillance, Sales, Cisco Routers, Computer Hardware, E-commerce, Networking, Servers, VoIP
Education
Manhattan Area Technical College 2007 — 2010
Associates, Information Networking Technology
Movement Mortgage, LLC February 2015 - Present
Southern Trust Mortgage April 2014 - February 2015
Waterstone Mortgage Corporation 2013 - March 2014
Global Knowledge Training 2011 - 2013
Wells Fargo Home Mortgage June 1999 - May 2011
Skills
Insurance, Mortgage Lending, Customer Service, Loans, Credit, Public Speaking, Real Estate, Sales, Strategic Planning, Leadership, Marketing, Small Business, Microsoft Office, Microsoft Excel, Social Media, PowerPoint, Team Building, Training, Event Planning, Social Networking, Marketing Strategy, Coaching, Refinance, Investment Properties, Fundraising, Disability Insurance, Benefits Administration, FHA, Finance, Time Management, Contract Negotiation, Underwriting, Cold Calling, Selling, Referrals, Management, Sales Management, Business Development, Customer Satisfaction, Account Management, Customer Retention, Salesforce.com, Sales Process, First Time Home Buyers, Foreclosures, Residential Homes, Short Sales, Banking, Mortgage Banking
Education
Pfeiffer University
Master of Business Administration (MBA), Business Administration and Management, General
North Carolina State University 1995 — 1999
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Global Knowledge Training May 2015 - Present
Global Knowledge Training March 2012 - Present
Global Knowledge Training February 2009 - March 2012
Global Knowledge Training August 2007 - February 2009
Global Knowledge Training September 2006 - August 2007
Global Knowledge Training October 2005 - September 2006
Skills
Process Improvement, Excel, Sales Management, Program Management, PowerPoint, Microsoft Office, Customer Relations, Customer Service, Word, Consultative Selling, B2B, Microsoft Excel, Selling, Training, Microsoft Word, Management, Sales Process, Salesforce.com, Time Management, Account Management, Sales, Team Leadership, CRM, Contract Management, Business Development, Organizational Structure, Government Contracting, GSA Schedules, Team Building, Solution Selling, Project Management, Coaching, Cold Calling, Leadership, New Business Development, Direct Sales, Lead Generation, Vendor Management, Strategic Partnerships, Sales Operations, Strategy, Team Management
Education
Meredith College 1999 — 2003
BS, Marketing
Qualtrics November 2014 - Present
Global Knowledge Training June 2011 - November 2014
Global Knowledge Training July 2008 - June 2011
Ceridian October 2006 - January 2008
Sterling Testing Systems 2005 - 2007
Skills
Security, Staff Development, Leadership, Strategic Planning, Training, Sales, Employee Training, Process Improvement, Vendor Management, Consulting, Project Management, Analysis, New Business Development, Business Process, Consultative Sales..., Strategy, Public Speaking, ITIL, Enterprise Technology..., Salesforce.com, SaaS, Sales Process, Solution Selling, Management, Account Management, Strategic Partnerships, Direct Sales, Business Development, CRM, Lead Generation, Enterprise Software, Cloud Computing, Team Leadership
Education
New York University 2001 — 2005
BS, Political Science
Bank of America May 2014 - Present
Global Knowledge Training February 2013 - May 2014
Weatherby Healthcare August 2012 - February 2013
CPI Security November 2011 - September 2012
ADT Security Services July 2011 - November 2011
Skills
Customer Service, Salesforce.com, Cold Calling, Sales Logix, Sales, Sales Process, Security, Customer Satisfaction, Microsoft Word, Sales Management, Sales Operations, Leadership, Management, Recruiting, Direct Sales, Microsoft Office, Account Management, PowerPoint, Training
Education
North Carolina State University 2007 — 2011
Bachelor of Arts, Major: Political Science, Minor: Criminology
Grant Thornton LLP August 2015 - Present
Grant Thornton LLP November 2013 - Present
Grant Thornton LLP June 2012 - August 2012
Global Knowledge Training May 2011 - July 2011
Skills
Public Speaking, Microsoft Word, Accounting, Microsoft Excel, PowerPoint, Access, Financial Accounting, Financial Reporting
Education
North Carolina State University 2012 — 2013
Master's Degree, Tax Concentration
Meredith College 2008 — 2012
Bachelor's Degree, Double major in Accounting and Economics; Minor in Finance, 3.92/4.0
Harrells Christian Academy 2004 — 2008
High School
Global Knowledge Training October 2011 - Present
Global Knowledge Inc. January 2008 - October 2011
Global Knowledge April 2007 - January 2008
Global Knowledge September 2004 - April 2007
Global Knowledge August 2000 - September 2004
Skills
Cisco Technologies, Management, Training, Virtualization, Leadership, CRM, Sales, Sales Process, Cold Calling, Business Analysis, Networking, Strategic Partnerships, New Business Development, Wireless, Sales Operations, Sales Management, Program Management, Enterprise Software, Solution Selling, Project Management, Security, Budgets, Avaya, E-Learning, B2B, Selling, VMware, Direct Sales, Business Development, Customer Satisfaction, Citrix, Microsoft Technologies
Education
North Carolina State University 1994 — 1998
Bachelor’s Degree, Magna Cum Laude
Cisco August 2014 - Present
SAS March 2014 - August 2014
Global Knowledge Training July 2013 - March 2014
Global Knowledge Training August 2011 - July 2013
DAC Awnings April 2008 - August 2011
Skills
Training, Sales Process, Sales, Sales Management, Cold Calling, Security, Business Analysis, Project Management, Time Management, Management, Leadership Development, Business Process..., Leadership, Lead Generation, Cisco Technologies, ITIL, Account Management, Solution Selling, Salesforce.com, Team Leadership, Networking, Employee Training, Sales Presentations, Building Relationships, VMware, Network Security, CRM, Direct Sales, Customer Retention, Sales Operations, SaaS, B2B, Business Development, Selling
Education
Longwood University
Bachelor of Arts (BA), Business Marketing
SAS July 2013 - Present
Global Knowledge Training March 2012 - June 2013
MetaMetrics, Inc. February 2008 - March 2012
Manpower 2006 - 2008
Ameriprise Financial Services, Inc. 2004 - 2005
Skills
Training, Customer Service, Team Leadership, Employee Training, Microsoft Office, Account Management, Recruiting, Public Speaking, Leadership, Business Development, Strategic Planning, Organizational..., Management, Program Management, Leadership Development, Sales, Process Improvement, Coaching, Project Management, Strategy, Performance Management, Analysis, Business Intelligence, Data Analysis, Staff Development, Marketing, Cold Calling, Human Resources, Team Building, Employee Relations, Social Media Marketing, Reporting & Analysis, Data Modeling, Business Strategy, Marketing Strategy, Customer Engagement, Customer Retention, Predictive Analytics, Big Data, Data Mining, Data Visualization, Data Management, Analytics
Education
North Carolina State University 1999 — 2003
BSW, Social Work
Autoshop Solutions January 2015 - Present
Autoshop Solutions February 2012 - January 2015
Global Knowledge Training October 2011 - January 2012
Yay Advertising Co. May 2010 - September 2011
Skills
Email Marketing, Social Media Marketing, Online Advertising, Google Analytics, Social Media, Marketing, Google Adwords, Account Management, Advertising, SEO, Microsoft Office, Facebook, Business Development, Management, SEM, Marketing Strategy, Online Marketing, Training, Digital Marketing, Marketing Communications, Copywriting, Sales Management, Salesforce.com, Lead Generation, Customer Satisfaction, PPC, Team Building
Education
North Carolina State University 2005 — 2010
English, English; Political Science
North Carolina State University
Creative Writing
Keller Williams Realty December 2010 - Present
Global Knowledge Training January 2004 - January 2011
Global Knowledge Training January 2000 - January 2004
Nortel Networks January 1998 - January 2000
Nortel Networks 1992 - 1998
Nortel Networks January 1991 - January 1992
Skills
Selling, Training, Customer Service, Negotiation, Marketing, E-Learning, Contract Negotiation, Sales, Account Management, Team Building, Video, Project Management, Real Estate, Photography, Digital Photography, Photoshop, Team Leadership, Management, Coaching, Social Networking, Instructor-led Training, Project Planning, Teamwork, Leadership, Advertising, Customer Satisfaction, Online Marketing, Networking, Salesforce.com, First Time Home Buyers, Sales Operations, Sales Process, CRM
Education
Texas A&M University-Commerce 1987 — 1991
BA, Photography
Mclennan Community College 1983 — 1985
Associate of Arts
Global Knowledge Training September 2013 - Present
AF, Inc November 2011 - August 2014
Consumer Education Services, Inc April 2009 - November 2011
PHE, Inc July 2003 - December 2008
Skills
Training, Direct Sales, Sales Operations, Marketing, Team Leadership, CRM, Marketing Strategy, Sales Presentations, Strategic Planning, Customer Service, Recruiting, Employee Training, Leadership Development, Training Delivery, Negotiation, Strategy, Sales Process, Sales, Account Management
Education
North Carolina Central University 2001 — 2003
Bachelor's Degree, Business, Management, Marketing, and Related Support Services, Cum Laude
Ansible, Inc. November 2014 - Present
Skillsoft Corporation October 2010 - November 2014
Equiformance, Inc. May 2002 - June 2012
Global Knowledge Training September 2008 - October 2010
Skills
E-learning, Consultative Selling, Online Training, Blended Learning, Learning Management, Strategic Partnerships, E-Learning, Training, Leadership, Organizational..., Program Management, Learning Management..., Account Management, Team Building, Salesforce.com, SaaS, Instructional Design, Needs Analysis, Captivate, Consulting, Instructor-led Training, Solution Selling, Leadership Development, Strategic Outcomes, IT Development, Strategic Relationships, Six Sigma, Project Management, Lean Operations, Training Delivery
Education
North Carolina State University 1991 — 1995
BA, Communications/PR minor in Sociology
North Carolina State University 1991 — 1995
Bachelor of Arts (B.A.), Communications
Global Knowledge Training June 2014 - Present
Cary Academy October 2013 - February 2014
Wilson Tobs Summer Collegiate Baseball May 2013 - August 2013
SAS May 2011 - August 2013
Skills
Leadership, Innovation, Time Management, Team Building, Coaching, Sports, Event Management, Training, Teamwork, Fundraising, Event Planning, Account Management, PowerPoint, Microsoft Office, Customer Service, Public Speaking
Education
North Carolina State University 2010 — 2014
Bachelor's Degree, Major Sports Management, Minor in Coaching Education and Business
Princeton High School 2006 — 2010
High School Diploma
Lenovo October 2015 - Present
Lenovo June 2015 - September 2015
Lenovo January 2015 - June 2015
MRI Raleigh April 2014 - October 2014
Global Knowledge Training November 2013 - March 2014
Verizon Wireless February 2010 - November 2013
Skills
Leadership, Customer Service, Talent Acquisition, Sales, Recruiting, Marketing, New Business Development, Microsoft Office, Human Resources, Team Building, Customer Satisfaction, Business Development, Contract Negotiation, Strategic Planning, Talent Management, Cold Calling, Management, Networking, Permanent Staffing, Benefits Negotiation, Executive Staffing, Selling, Permanent Placement, College Recruiting, Internet Recruiting, Executive Search, Staffing Services, Interviews, Interview Preparation, Interviewing Skills, Screening Resumes, College Baseball, Public Speaking, Microsoft Excel, PowerPoint, Research, Entrepreneurship, Team Leadership, Sales Operations, Training, Account Management, Solution Selling, CRM, Consultative Selling, Pricing, Educational Technology
Education
North Carolina Agricultural and Technical State University 2005 — 2009
Bachelor's Degree, Economics
Global Knowledge Training June 2012 - Present
Global Knowledge May 2010 - June 2012
Edtech Systems May 2008 - April 2010
BIOMÉRIEUX October 2008 - January 2009
Kodak India Ltd. December 2001 - September 2004
Tata Finance Ltd. May 2000 - December 2001
Skills
Human Resources, Instructional Design, Performance Management, Employee Engagement, Organizational..., Talent Management
Education
North Carolina State University
MS, Instructional Technology
Symbiosis Institute Of Management Studies 1998 — 2000
PGDBM, Human Resources
Global Knowledge Training July 2013 - Present
WebAssign January 2012 - July 2013
BMC Software October 2010 - February 2012
Global Knowledge March 2008 - October 2010
Global Knowledge December 2003 - March 2008
Homestead Studio Suites 1999 - 2002
Homestead Studio Suites 1997 - 1999
Hotel De Anza March 1995 - June 1997
Thomson Learning January 1994 - December 1994
Thomson Learning December 1992 - November 1993
Skills
Salesforce.com, SaaS, Solution Selling, Direct Sales, Sales, Enterprise Software, Sales Process, Cold Calling, Cloud Computing, Account Management, Lead Generation, Sales Management, New Business Development, Training, Customer Service, Team Building, Team Leadership, Business Development, Strategic Planning, Leadership, Sales Operations, Sales Presentations, Management, Selling, CRM, Strategic Partnerships, B2B, Professional Services, Strategy, Software Industry, Networking, Product Marketing, Customer Retention, Competitive Analysis, Product Management, Building Relationships, Start-ups, Partner Management, Channel Partners, Cross-functional Team..., Demand Generation, Consulting, E-Learning
Education
San Jose State University 1995 — 1997
Adult Education, Psychology
Middlebury College 1987 — 1991
Bachelor of Arts, Political Science and French
Global Knowledge Training December 2013 - Present
VIF International Education June 2012 - November 2013
ClearImage May 2008 - June 2012
ClearImage May 2007 - May 2008
bioMerieux November 2005 - April 2007
Tribune Company/Daily Press March 2004 - May 2005
Tribune Company/Daily Press March 2003 - March 2004
Southern States Insurance August 2001 - March 2003
Octagon Entertainment July 1999 - May 2001
Skills
Public Relations, Marketing Communications, Promotions, Writing, Trade Shows, Event Planning, Editing, Marketing Strategy, Strategic Planning, New Business Development, Copywriting, Product Marketing, Email Marketing, Corporate Communications, Account Management, Creative Writing, Market Research, Event Management, Strategic Communications, Metrics, Online Marketing, Problem Solving, Digital Marketing, Multi-channel Marketing, Proposal Writing, Brand Development, Case Studies, Press Releases, Client Relationship..., Client Development, Program Management, Focus Groups, Resource Allocation, Resource Management, Team Leadership, ROI Accountability, Online Advertising, Strategy, Marketing Management, Media Relations, Integrated Marketing, Brand Awareness, Digital Media, Content Development, Message Development, Cross-functional Team..., Advertising, Creative Direction, Business Development
Education
University of North Carolina at Greensboro 1995 — 1998
BA, Communications, PR, Marketing, Sociology
North Carolina State University 1995 — 1995
Psychology
International Institute for Learning April 2013 - Present
Global Knowledge Training November 2011 - Present
Online Business Systems March 2010 - Present
Omnikron Systems 2009 - Present
circa Information January 2002 - Present
Fruition Partners April 2012 - December 2012
itSMF Canada November 2011 - November 2012
StAY Technologies 2004 - September 2012
Government of Ontario, CYSSC January 2012 - March 2012
itSMF Canada January 2009 - January 2012
Skills
ITIL, Analysis, Communication, IT Service Management, IT Management, ITIL Training, Business Analysis, Change Management, Configuration Management, Integration, Business Intelligence, Project Planning, Service Management, SOA, Management Consulting, Databases, Consulting, IT Strategy, Process Improvement
Education
Information Systems Examination Board (ISEB) 2008 — 2008
ITIL V3 Expert, Information Technology Service Management
University of Guelph 1984 — 1986
Global Knowledge
Loyalist College
CPDE, Certified Process Design Engineer
Loyalist College
ITIL V3 Expert; RCV (2011); OSA(2011); SO(v3); CSI (v3); SOA(v3); V2 Manager, IT Service Management
McMillan Pate & Company LLP January 2004 - Present
Global Knowledge Training 1997 - 2002
American Research Group 1992 - 1997
Shelter, LTD. 1974 - 1992
Skills
Strategic Planning, General Ledger, Account Management, Auditing, Accounting, Management Consulting, Payroll, Training, Journal Entries, Bookkeeping, Budgets, Financial Reporting, Business Planning, Business Development
Education
North Carolina State University 1966 — 1971
BS, Mathematics
Cisco January 2015 - Present
Global Knowledge December 2010 - January 2015
Global Knowledge Training January 2007 - December 2010
AT&T Wireless May 2003 - January 2007
AT&T Wireless May 1999 - May 2003
Skills
Training, Sales, Sales Operations, Sales Process, Account Management, Direct Sales, Strategy, Salesforce.com, Needs Analysis, Sales Management, Networking, Marketing, Solution Selling, Lead Generation, Leadership Development, Customer Service, Customer Retention, Leadership, Employee Training, Management, New Business Development, Selling, Sales Presentations, Selling Skills, Strategic Partnerships, Team Building, Building Relationships, Blended Learning, Coaching, Human Resources, CRM, B2B, Team Leadership, Recruiting, Hands-on Training, Instructional Design, Training Delivery, Technical Training, Instructor-led Training, Strategic Planning, Business Development, Learning Management, Customer Satisfaction, Learning Management..., E-Learning, Process Improvement, SaaS, ADDIE, Inside Sales, outside sales
Education
North Carolina Central University
BA, Political Science
Global Knowledge Training October 2010 - Present
Global Knowledge March 2005 - October 2010
Skills
Project Management, Enterprise Risk..., Strategic Leadership, Project Planning, Client Development, Account Management, Curriculum Development, Program and Training..., Quality Management, Program Management, International Project..., Employee Training, Computer Program, Vendor Management, Process Improvement, Training Delivery, Training, Technical Training, Sales, Business Analysis, SharePoint, Instructional Design, Leadership, Salesforce.com, Analysis, Business Development, E-Learning, Management Consulting, Business Process..., Customer Satisfaction, Team Building, PMO, Team Leadership, PMP, Project Portfolio..., Change Management, CRM, Cross-functional Team..., Requirements Gathering, Consulting, Business Process, Cloud Computing, Resource Management, Software Documentation, IT Management, ITIL, Professional Services, Integration, SaaS, Visio
Education
Meredith College 1998 — 2003
North Carolina State University
Global Knowledge Training November 2014 - Present
Plaid, LLC September 2014 - Present
Plaid, LLC December 2011 - August 2014
Phi Kappa Sigma January 2008 - August 2012
Enterprise Rent-A-Car March 2006 - December 2007
Enterprise Rent-A-Car June 2005 - February 2006
Enterprise Rent-A-Car September 2004 - May 2005
Phi Kappa Sigma June 2001 - August 2004
Skills
Training, Program Management, Leadership Development, Fundraising, Strategic Planning, Public Speaking, Change Management, Nonprofits, Recruiting, Team Leadership, Organizational..., Team Building, Event Planning, Budgets, Workshop Facilitation, Training & Development, Non-profits, Microsoft Office, Marketing, Program Facilitation, Employee Training, Customer Service, Coaching, Event Management, Culture Change, Organizational..., Public Relations, Policy, Social Networking, Higher Education, Change Leadership, Experiential Learning, Project Planning, Volunteer Management, Performance Management, Employee Relations, Retreats, Conflict Resolution, Large Group Facilitation, Retreat Facilitation, Strategic Planning..., Developing Training..., Implementing Training..., Organizational Change, Budgeting, Customer Relations, Instructional Design, Performance Consulting, Project Management
Education
North Carolina State University 2010 — 2014
Master of Education (MEd), Training and Development
West Chester University of Pennsylvania 2003 — 2004
Business Administration and Management, General, 3.95
University of South Alabama
Bachelor's, Psychology, Business
Global Knowledge Training March 2015 - Present
Princess Cruises May 2007 - May 2008
Education
Moscow State University of Economics, Statistics and Informatics (MESI) 1992 — 1998
Masters of Science, Economics and Accounting,
Fidelity Investments 2007 - Present
Global Knowledge Training 1987 - 1997
Skills
Succession Planning, Talent Management, Onboarding, Performance Management, Leadership Development, Employee Engagement, Organizational..., Workforce Planning, Organizational..., Learning Management, Organizational Design, Training
Education
Meredith College
Bachelor, Music Education
North Carolina State University
Masters, Education
Global Knowledge Training March 2014 - Present
Global Knowledge Training August 2010 - March 2014
Sequoia Retail Systems February 2009 - August 2010
Logics Software March 2006 - December 2008
Education
Miami University 1994 — 1998
BA, Acccounting, Management
Global Knowledge Training February 2013 - Present
Global Knowledge Training December 2010 - February 2013
Ceridian August 2010 - December 2010
Tekelec 2008 - 2009
Tech Resource Group, Inc (TRG) 1999 - 2006
Tech Resource Group, Inc (TRG) 1997 - 1999
Tech Resource Group, Inc (TRG) 1995 - 1997
Xerox Business Services 1992 - 1996
Skills
Instructional Design, SnagIt, Captivate, Technical Writing, Instructor-led Training, Blended Learning, Camtasia, Training Delivery, Technical Training, HTML, Needs Analysis, Learning Management..., Content Management, Training, Flash, Software Documentation, Content Development, Dreamweaver, Hands-on Training, Learning Management, RoboHelp, Technical Documentation, E-Learning, ADDIE, Online Help, FrameMaker, WebEx, Multimedia, Technical Communication, Adobe Acrobat, Visio, SCORM, SharePoint, Adult Education, Distance Learning, Curriculum Design
Education
ECPI Technical Institute 1993 — 1994
AAS, Computer Technology
North Carolina State University 1985 — 1990
N/A, Electrical Engineering
High School
North Carolina Sustainable Energy Association September 2013 - Present
Global Knowledge Training January 2010 - September 2013
Holiday Inn Brownstone February 2009 - January 2010
Universal Meeting Management, Inc January 2009 - January 2009
Holiday Inn Boston at Beacon Hill February 2005 - August 2008
The Charles Hotel April 2004 - February 2005
Skills
Event Planning, Hotels, Sales, Budgets, Customer Service, Food & Beverage, Sales Management, Time Management, Catering, Account Management, Event Management, Trade Shows, Meeting Planning, Hospitality Industry, Microsoft Office, Hotel Management, Hospitality Management, Process Scheduler, Strategic Planning, Hospitality, Team Building, Menu Development, Customer Satisfaction, Marketing, Management, Training
Education
Northeastern University 2007 — 2008
Certification, Meeting & Event Management
Michigan State University 1999 — 2003
BA, Hospitality Business
CVS Caremark Corporation December 2012 - Present
Global Knowledge Training June 2013 - Present
IBM August 2006 - December 2012
IBM August 2006 - December 2012
IBM January 2009 - May 2011
IBM Global Services August 2006 - January 2009
SunGard Availability Systems January 2006 - August 2006
Inflow March 2005 - January 2006
Johns Manville March 2002 - May 2005
Miller International 2000 - 2001
Skills
Unix, Cisco Technologies, VMware, Virtualization, SQL, Oracle, Microsoft SQL Server, Troubleshooting, Network Administration, TCP/IP, Hardware, Technical Support, Software Documentation, Help Desk Support, Six Sigma, Storage Virtualization, Backup Solutions, NAS, Quality Assurance, IT Service Management, IT Management, Service Delivery, Brocade, Microsoft Exchange, Databases, Solaris, DHCP, DNS, Network Security, WAN, VPN, Networking, VMware ESX, XP, Integration, BMC Remedy, Testing, MS Project, SAN, EMC Storage, Backup Exec
Education
Somerset University 1996 — 2002
BS, Information Managment
Morningside College 1979 — 1981
Double Major, Art and Accounting
Global Knowledge Training May 2015 - Present
Atkins June 2010 - January 2014
Serco - North America June 2009 - June 2010
Serco - North America May 2009 - June 2009
Skills
Team Management, Management, Team Leadership, Project Management, Outsourcing, Microsoft Office, Business Analysis, Customer Service, Change Management, Operations Management, Process Improvement, Program Management, Microsoft Excel, Creativity, Training, Project Planning, Leadership, Strategic Planning
Education
North Carolina State University 2003 — 2014
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Global Knowledge Training October 2010 - Present
CarQuest Distribution Center August 2009 - September 2010
Nortel Networks July 2008 - March 2009
Nortel Networks May 2008 - July 2008
North Carolina State University August 2006 - May 2008
Nortel Networks January 2008 - April 2008
NC State University August 2006 - May 2007
Skills
Management, Sales, Materials Management, Customer Service, Inventory Management, Problem Solving, Supply Chain Management, Customer Satisfaction, Planning, Analysis, Order Fulfillment, Vouchers, Accounting, Inventory Control, BOM management, Vendor Relationship..., Shipping & Receiving, International Shipping, Purchase Orders, Purchasing, Supervisory Skills, Team Leadership, Monthly Close, Teamwork, Returns, Physical Inventory, Microsoft Office
Education
North Carolina State University
Bachelor of Science, Business Management, Operations; Supply-Chain; Major
Global Knowledge Training July 2012 - Present
CARQUEST December 2007 - January 2012
Dorman Products February 2005 - December 2007
Faulkner Ciocca Ford April 2004 - February 2005
Skills
Accounts Payable, General Ledger, Account Reconciliation, Accounts Receivable, Simply Accounting, Oracle, Inovis, Doc DNA, EDI, ADP, MS Office Suite, Mac OS X, Windows, Multitasker, Attention To Detail, Internal Communications, Collections Management, Invoice Processing, Statements, Lockbox, Executive Assistant, Building Relationships, Account Management, Business Relationship..., Financial Analysis, Self-directed, Financial Statements, Microsoft Office, ADP Payroll, Invoicing, Tax Accounting, Retail, Variance Analysis, Auditing, P&L, Sage, Accounting, Access, Forecasting, Accruals, OS X, Payroll, Tax, Fixed Assets, Use Tax, QuickBooks, Great Plains Software, Sales Tax, Financial Reporting, Sarbanes-Oxley Act
Education
Montgomery County Community College 2004 — 2010
Associate of Science (A.S.), Accounting
North Carolina State University
Accounting and Finance
Wake Technical Community College
Accounting and Finance
SUN Area Career & Technology Center
Accounting Certification, Accounting and Finance
Duke Regional Hospital May 2014 - Present
College Funding Consultants November 2011 - October 2013
Global Knowledge Training March 2011 - August 2011
Gilmore Global April 2001 - March 2009
Nortel May 1985 - April 2001
Skills
PowerPoint, Word, Microsoft Office, Excel, Troubleshooting, Graphic Design, Illustrator, Flash, Photoshop, Adobe Creative Suite, Teamwork, Adobe Acrobat, Outlook, Layout, Graphics, Windows, Mac, Logo Design, Illustration, Problem Solving, Multimedia, Microsoft Excel, Microsoft Word, E-Learning, Editing, Technical Writing, Pre-press, Software Documentation, Advertising, FrameMaker, Management, Photography, Training, Posters, Publications, Content Management, User Interface Design, Flyers, CSS, Elder Care
Education
North Carolina State University 1975 — 1981
BA, Business Mgmt, Design
Global Knowledge Training June 2010 - Present
Sageworks Inc. May 2009 - June 2010
Zales Jewelers January 2003 - October 2003
David O’Neal Automotive Group July 2002 - January 2003
Little Switzerland March 2001 - June 2002
Skills
Training, Sales Process, Cold Calling, Leadership, Sales, Lead Generation, Account Management, Sales Operations, Selling, Direct Sales, Employee Training, Sales Management, Salesforce.com, Business Development, Solution Selling, Building Relationships, Networking, Negotiation, Customer Retention, Team Building, CRM, Customer Service, Strategic Partnerships, Customer Satisfaction, Sales Presentations, B2B, Marketing, Coaching, Cloud Computing, Microsoft Office, Relationship Building, Time Management, Strategic Planning, Contract Negotiation, Vendor Management, Training Delivery, Inventory Management, Instructor-led Training, Technical Training, Hands-on Training, Persuasion, Value Propositions, Quota Achievement, Deal Closure, Sales Prospecting, Teamwork, Communication, Channel Partners, Pipeline Management, Team Mentoring
Education
North Carolina State University 2006 — 2009
BS, Business Administration - Finance
Rochester Institute of Technology 1996 — 1998
Ximtra 2010 - Present
Global Knowledge Training 2009 - Present
Cisco 2012 - 2012
Fast Lane Consulting and Education 2006 - 2009
Alliant Technologies 2004 - 2006
Lucent Technologies - Bell Labs 2002 - 2004
Skills
CCIE, CCSI, CCNP, Cisco Certified, Cisco IP Telephony..., CCDP, CCNA, CCDA, Cisco Technologies, Sun Certified Java..., CCVP, Cisco Call Manager, VMware, Cisco IOS, VPN, Switches, Technical Training, Unified Communications, Data Center, BGP, QoS, WAN, Network Engineering, Cisco Nexus, vSphere, Switching, Network Architecture, Network Design, Juniper, Routers, Cisco Routers, VMware vSphere, Juniper Technologies
Education
New Jersey Institute of Technology 2001 — 2004
B.S., Computer Science
Chubb Institute 2001 — 2002
CTS Diploma, Information Technology
Global Knowledge Training December 2011 - Present
Voss Lighting August 2008 - November 2011
Skills
Instructor-led Training, Sales Process, Business Development, Strategic Planning, Leadership, Selling, Cold Calling, Project Management, Process Improvement, Networking, Training Delivery, Time Management, Customer Service, Management, Solution Selling, Technical Training, Training, SharePoint, New Business Development, Direct Sales, Needs Analysis, Troubleshooting, Microsoft Word, Teaching, ITIL v3 Foundations..., Sales, CRM, Managed Services, Cloud Computing, SaaS, Enterprise Software, Salesforce.com, Account Management, Building Relationships, Sales Management, Team Leadership, Channel Partners, Data Center, Employee Training, Security
Education
North Carolina Central University 2009 — 2011
MLS, Library Science
Southeastern Baptist Theological Seminary 2005 — 2008
MDIV, Bible
Global Knowledge Training June 2014 - Present
Global Knowledge Training May 2006 - May 2014
SECU February 2003 - May 2006
Skills
Account Management, Cold Calling, Sales Process, Training, Solution Selling, Direct Sales, Networking, Virtualization, Management, Sales Operations, Scheduling Management, Sales, Business Development, Leadership, Team Building
Education
North Carolina State University 1998 — 2002
BS, Business Management
Cisco Systems January 2015 - Present
Cisco Systems November 2013 - January 2015
Global Knowledge Training February 2011 - September 2013
KB Home May 2010 - January 2011
Barrett & Stokely, Inc. February 2009 - February 2010
Aimco May 2008 - January 2009
Aimco April 2007 - May 2008
Aimco January 2006 - April 2007
ADT May 2002 - June 2003
The Home Depot 1999 - 2001
Skills
Salesforce.com, Direct Sales, Selling, Lead Generation, Team Leadership, Solution Selling, Business Development, Leadership, Building Relationships, Team Building, New Business Development, Negotiation, Customer Retention, Sales Presentations, CRM, Management, Sales Operations, Budgets, Call Centers, Market Research, B2B, Business Analysis, Strategic Partnerships, Coaching, Needs Analysis, Training Delivery, Team Management, Competitive Analysis, Security, Leadership Development, Strategy, Strategic Planning, Social Networking, Contract Negotiation, Vendor Management, Employee Training, Inside Sales, SaaS, Marketing Strategy, Time Management, Networking, Market Planning, Learning Management..., Instructor-led Training, Selling Skills, Relationship Building, Sales
Education
North Carolina Central University
Bachelor of the Arts, Mass Communications
Global Knowledge Training December 2011 - Present
Nortel December 1997 - July 2009
Education
North Carolina State University - College of Management 2002 — 2005
MBA, Business Administration
North Carolina State University
Bachelor of Science, Electrical Engineering