PFSweb Company
Industry: ECommerce company
DescriptionPFSweb, Inc. is an international provider of eCommerce solutions most well known as a leading business-to-business and direct-to-consumer order fulfillment and customer service provider. Headquarters: Allen, Texas, United States CEO: Michael C Willoughby Founder: Mark C Layton Subsidiaries: PFSweb BV SPRL, Conexus, eCOST.com,
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PFSweb Employees
PFSweb July 2014 - Present
PFSweb September 2010 - Present
Jack in the Box January 2007 - March 2009
Skills
Customer Service, Credit, Microsoft Office, Microsoft Word, Microsoft Excel, Kana, Retail Sales, Retail Marketing, Luxury Brand Marketing, Shoes, Sportswear, Cash Management, Cash Flow, Recruitment Advertising, Recruiting, Call Centers, Sales, Team Building, Budgets, Training, Leadership, Analysis
Education
Texas A&M University-Commerce 2014 — 2016
Business Administration, Management and Operations
Richland College
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Zoes Kitchen September 2014 - Present
PFSweb July 2013 - August 2014
PFSweb March 2011 - June 2013
Dallas ISD August 2007 - May 2010
Dallas ISD September 2005 - May 2006
Skills
Training, Staff Development, Classroom, E-Learning, Curriculum Development, Curriculum Design, Adult Education, Supervising, System Monitoring, Testing, Creative Writing, Product Support, Job Evaluation, Client Representation, Program Management, Software Documentation, Performance Management, Time Management, Leadership, Conflict Resolution, Event Planning, Customer Service, Coaching, Team Building, Management, Employee Training, Microsoft Office, Instructional Design, Process Improvement, Project Management, Budgets, Team Leadership, Public Speaking, Project Planning, Microsoft Excel, PowerPoint, Analysis, Business Analysis, Vendor Management, Microsoft Word, Cross-functional Team...
Education
Grambling State University 2000 — 2004
Bachelor of Science (B.S.), Biology, General
SunGard Futures Systems May 2010 - Present
Chilvary 2014 - 2014
Cargill September 2009 - July 2010
Chesapeake Energy June 2008 - June 2009
Alcon, a Novartis company February 2007 - June 2008
AmeriPath April 2006 - February 2007
PFSweb May 2001 - March 2006
Monitronics International October 1996 - May 2001
Associates 1995 - 1996
Skills
IBM iSeries, IBM AS/400, Web Services, Web Design, Web Development, Computer Repair, Computer Security, Computer Hardware, Computer Maintenance, Computer Network..., Television Installation, LCD Television Repair, Windows OS, Microsoft Office, PowerPoint development, Virus Removal, Network Administration
Education
DeVry University 2001 — 2005
Bachelor of Applied Science (BASc), Computer and Information Sciences and Support Services
El Centro College 1999 — 2001
AS/400 Administration
Eastfield College 1994 — 1999
Associate of Arts and Sciences (AAS), Computer Aided Design and Drafting
Calyx Software March 2013 - Present
Ecova December 2011 - November 2012
PFSweb June 2010 - February 2011
CSS Enterprises February 1999 - January 2010
Skills
Network Administration, Team Building, Organizational Structure, Customer Satisfaction, Customer Service, Computer Hardware, Computer Maintenance, Computer Security, Technical Training, Training & Development, Troubleshooting, Training, Call Center, Software Documentation, Process Improvement, Management, Microsoft Office, Team Leadership, Outlook, Microsoft Excel, Technical Support, Windows, Telecommunications, HTML, Photoshop, Supervisory Skills, Continuous Improvement, TCP/IP, Recruiting, Avaya, Leadership, PowerPoint, Budgets, Data Entry, Employee Training, Microsoft Word, Operations Management, Sales, Public Speaking, Inventory Management, Research, Project Management, Data Analysis, Account Management, System Administration, Visio, Social Networking, Strategic Planning, SQL, Cross-functional Team...
Education
Richland Community College 2001 — 2006
Bachelor of Arts (BA), English Language and Literature, General
Rowlett High School 1995 — 1999
Local Motors, Inc. June 2015 - Present
Starbucks January 2014 - Present
PFSweb June 2012 - January 2014
Skills
Analytics, Data Analysis, Business Analysis, Market Research, Competitive Analysis, Analysis, Business Intelligence, Financial Analysis, Forecasting, Financial Modeling, Product Management, E-commerce, Management, Leadership, Marketing Strategy, Digital Marketing, Social Media, Project Management, Marketing, Online Marketing, Account Management
Education
Northern Arizona University, College of Business Administration 2008 — 2012
Bachelor of Business Administration (B.B.A.), Finance and Financial Management Services
PFSweb June 2014 - Present
Northern Arizona University Central Ticketing Office January 2014 - May 2014
City of Chandler Aquatics March 2007 - April 2014
Northern Arizona University Central Ticketing Office January 2011 - January 2014
City of Chandler Aquatics May 2013 - August 2013
BizBlock January 2013 - May 2013
Skills
Customer Service, Microsoft Office, Microsoft Excel, Management, Sales, Public Speaking, Time Management, Leadership, PowerPoint, Teaching, Teamwork, Analysis, Market Research, Event Planning, E-commerce, Project Management, Project Planning
Education
Northern Arizona University 2010 — 2014
Bachelor of Business Administration (B.B.A.), Management, General
Northern Arizona University 2010 — 2014
Bachelor of Arts (B.A.), English Linguistics
CTB, Inc. October 2014 - Present
Raytheon May 2014 - October 2014
PFSweb June 2011 - May 2014
Forest Highlands G.C. January 2005 - May 2011
Skills
JD Edwards, Account Reconciliation, Accounting, Variance Analysis, Sarbanes-Oxley Act, Financial Reporting, Internal Controls, Financial Analysis, Management, Customer Service, Showcase Query, Microsoft Office, Microsoft Excel, Accounts Receivable, Accounts Payable, Financial Accounting, QuickBooks, Monthly Close, Year-end Close, Accruals, Quarterly Reporting, Loan Compliance, Intercompany..., Intercompany Accounts, Foreign Currency..., Deferred Revenue
Education
Northern Arizona University 2008 — 2011
B.S., Accountancy
Tyson Foods May 2015 - Present
Starrett August 2014 - May 2015
KiiT University July 2010 - August 2014
Paranet August 2009 - March 2010
Securus Technologies October 2008 - December 2008
PFSweb April 2008 - August 2008
4Ocean October 2007 - April 2008
Perot Systems October 2007 - April 2008
Credit Solutions February 2006 - September 2007
IBM 2004 - 2005
Skills
Disaster Recovery, Data Center, CISSP, IT Operations, Active Directory, Windows Server, Information Assurance, Information Security, Solaris, Microsoft Certified..., Technical Staff..., Project Management, Vendor Management, VoIP, Information Technology, Business Continuity, Integration, Data Centre Architecture, Datacenter..., Infrastructure, VMware Infrastructure, Change Management, Virtualization, Multi-cultural team..., Business Impact Analysis, Risk Assessment, Enterprise Risk..., Threat & Vulnerability..., Business Continuity..., Information Security..., Information Security..., ISO 27001, IPS, Security+, Policy Writing, IT Audit, Enterprise Architecture, Team Management, Storage Area Networks, EMC Storage, NetApp Filers, Security Audits, Systems Engineering, Linux System..., MCSA Security, SIEM, Staff Development, Problem Solving, MCSE Security
Education
Norwich University 2006 — 2008
M.S., Information Assurance
University of Mississippi 1997 — 1998
Bachelor of Arts (B.A.), Music
University of Massachusetts 1994 — 1997
Music Performance, General
Amherst Regional High School 1985 — 1989
CDW April 2015 - Present
Sybis Technologies LLC March 2013 - Present
Dimension Data September 2014 - March 2015
Texas Mutual Insurance Company January 2013 - February 2013
UCLA Health August 2012 - October 2012
CYAB Investments LLC December 2011 - August 2012
PFSweb October 2011 - December 2011
CSC - Computer Sciences Corporation 2006 - 2007
Harvard University 1996 - 1998
Skills
Vendor Management, Security, Data Center, Networking, Active Directory, Unix, Solution Architecture, VMware, DNS, Solaris, Cloud Computing, Servers, Disaster Recovery, System Administration, Linux, Network Administration, Cisco Technologies, Windows Server, Integration, VPN, Switches, VoIP
Education
Northeastern University 1994 — 1999
BS, Computer Science
Northeastern University 1994 — 1999
Bachelor of Science (B.S.), Computer Science
Capital One January 2014 - July 2014
Delgado Roofing January 2008 - January 2014
PFSweb August 2012 - March 2013
All Smiles Dental Centers August 2010 - January 2011
Skills
Clerical Skills, Data Entry, Customer Service, Sales, Telephone Skills, Administrative..., Payroll, Call Centers, Microsoft Word, Time Management, Office Management, PowerPoint, Filing, Outlook
Education
Eastfield College 2012 — 2013
Criminal Justice and Corrections
Hillcrest High School 2003 — 2004
G.E.D, basic
CompuCom October 2014 - Present
Stefanini December 2013 - October 2014
Wipro Technologies August 2012 - December 2013
Fujitsu America Inc April 2011 - August 2012
HP/EDS January 2009 - August 2010
HP/EDS January 2003 - January 2009
HP/EDS February 2001 - January 2003
PFSweb March 1999 - January 2001
Staples April 1998 - February 1999
HP/EDS October 1989 - April 1998
Skills
ITIL, IT Service Management, Outsourcing, Data Center, Solution Architecture, PMP, Virtualization, Governance, CRM, Project Management, Management, ERP, IT Strategy, IT Outsourcing, Service Delivery
Education
DePaul University
Texas Tech University
Business Administration / Finance
PFSweb October 2011 - Present
Audelia Medical Center April 2011 - May 2011
Lincoln Marketing May 2006 - March 2011
Skills
Leadership, Adaptability, Planning and organizing, Good communicator, Strong Presentation..., Goal-oriented..., Decision making, Excellent communication..., Effective listener, Professionalism, Tactfulness, Energetic team player, Pay Close Attention to..., Positive Can-do Attitude, Process Scheduler, Phone Etiquette, Highly Reliable, Call Centers, Highly responsible, Flexible to Change, Appointment Scheduling, Data Entry, Order Fulfillment, Close Attention to..., Fast-paced, Medical Records, Ten Key, Organized Multi-tasker, Accounting, Dependable Team Player
Education
Remington College-Dallas Campus 2011 — 2012
Medical/Clinical Assistant
Lancaster High School 2000 — 2004
High School/Secondary Diplomas and Certificates
ADT Security Services August 2011 - May 2013
Michaels Stores, Inc. January 2011 - August 2011
Arc Streaming Inc. March 2010 - December 2010
Les Tarlton Company February 2003 - October 2010
McAfee July 2009 - February 2010
PFSweb August 2008 - February 2009
Prestonwood Trails Church January 2007 - July 2008
Affiliated Computer Service (ACS) June 2006 - December 2006
Essilor of America March 2005 - August 2005
Kairos Consulting February 2004 - June 2004
Skills
Resource Allocation, Program Management, Product Development, Planning, Change, Executive Management, Problem Solving, Business Strategy, Change Management, Cross-functional Team..., Strategic Planning, Business Planning, Negotiation, Business Analysis, Operations Management, Business Management, Teaching, Business Process, Risk Management, Forecasting, Consultancy, Customer Relations, Contract Negotiation, ITIL, Risk, Budgeting, Business Case, Strategic Business, Process Engineering, Operation, Financial Management, Vendor, Financial Analysis, Project Management, PMP, Project Planning, Management, Budgets, Management Consulting, Analysis, Leadership, Project Portfolio..., Telecommunications, PMO, Requirements Analysis, Enterprise Architecture, Enterprise Software, Software Documentation, Data Center, Disaster Recovery
Education
The University of Texas at Dallas 1998 — 1999
none
Richland College 1992 — 1993
Real Estate Certification
Dallas Theological Seminary 1988 — 1992
Th.M
Houston Baptist University 1984 — 1986
BA
Houston Community College 1981 — 1985
none
University of Houston-Downtown 1976 — 1979
Incomplete
United States Signal School 1973 — 1974
Electronic Technology Certification
Check Point Software Technologies August 2014 - Present
Interop Technologies April 2013 - August 2014
PFSweb November 2011 - April 2013
Telvista Inc. September 2011 - November 2011
Telvista May 2010 - September 2011
Telvista June 2008 - April 2010
Lori's Gifts May 2000 - May 2007
Skills
Enterprise Integration, Object Oriented Design, Java, OSGi, Apache, Open Source Software, Spring, SQL, noSQL, NoSQL
Education
El Centro College 2012 — 2014
Associate of Applied Science, Paralegal
North Hills Preparatory School 2001 — 2004
High School Diploma, college prep
PFSweb May 2014 - Present
Torchmark / Liberty National September 2012 - May 2014
Echo Daily Inc. March 2012 - September 2012
Social Sextant May 2010 - October 2011
Insight, formerly Software Spectrum May 2004 - November 2008
Software Spectrum (Now Insight) 2004 - 2008
NEC January 2001 - January 2004
Comercis - Connect ASP Division February 2000 - December 2000
CompUSA March 1998 - February 2000
CompuCom Systems October 1996 - March 1998
Skills
Direct Marketing, Online Marketing, Marketing Strategy, Social Media Marketing, SEO, Direct Mail, Campaigns, Catalogs, Email Marketing, Multi-channel Marketing, Web Marketing, Product Marketing, Lead Generation, SEM, Digital Marketing, Integrated Marketing, Salesforce.com, Web Analytics, Competitive Analysis, Copywriting, Google Analytics, Interactive Marketing, Demand Generation
Education
Kansas State University 1987 — 1989
Bachelor of Science
CompuCom September 2006 - Present
PFSweb August 2001 - April 2006
GE Capital October 1995 - September 2000
Skills
Technical Support, Troubleshooting, Help Desk Support, IT Service Management, Service Delivery, ITIL, Active Directory, Vendor Management, Data Center, Incident Management, Software Documentation, Servers, Computer Hardware, Windows 7, Disaster Recovery, Call Centers, Process Improvement, Virtualization, Managed Services, Windows XP
Education
Tulsa Community College 1988 — 1989
Oklahoma State University 1986 — 1988
PFSweb September 2012 - Present
PFSweb June 2011 - Present
Technicolor September 2008 - August 2010
Kuehne + Nagel November 2005 - March 2007
Williams-Sonoma, Inc. October 2003 - April 2005
Skills
Logistics, Supply Chain, Warehousing, Logistics Management, Supply Chain Management, Warehouse Management, 3PL, Process Improvement, Transportation, Transportation..., Supply Chain..., Cross-functional Team..., International Logistics, Reverse Logistics, Customer Service, Vendor Management, Operations Management, Team Leadership, Process Scheduler, Inventory Control, SAP, Freight, Inventory Accuracy, Air Freight, Freight Forwarding, Team Management, LTL, Distribution Center..., EDI, 5S, Team Building, Inventory Management
Education
Union University 2013 — 2016
Bachelor of Science Organizational Leadership, Project Management
Rust College 1992 — 1995
Business Administration and Management, General
PFSweb June 2013 - Present
Panhellenic Executive Board November 2011 - November 2012
Forest Highlands Golf Club Recreation Center May 2012 - August 2012
Northern Arizona University January 2012 - May 2012
Robertson Industries May 2008 - August 2010
Skills
PowerPoint, Event Planning, Microsoft Excel, Microsoft Word, Social Media, Public Relations, Advertising, Marketing Communications, Microsoft Office, Customer Service, Constant Contact, Social Media Marketing, Market Research, Marketing
Education
Northern Arizona University 2009 — 2013
Bachelor of Science (B.S.), Marketing
Affirmative Insurance January 2015 - Present
Arbonne International June 2012 - June 2014
PFSweb October 2010 - May 2012
Demetro Group August 2005 - July 2009
Skills
Administrative..., Office Management, Training, Customer Service
Education
Justin F. Kimbal 2002 — 2002
Diploma, Basic Skills and Developmental/Remedial Education
Northwood University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Technicolor August 2009 - February 2013
PFSweb January 2012 - August 2012
Bath & Body Works November 2007 - December 2008
Burger King Corporation March 2006 - November 2007
Skills
Modeling, Theatre, Runway, Entertainment, Video Production, Television, Video, Film, Acting, Marketing Strategy, Photography, Fashion, Marketing, Event Management, Art, Commercials, Event Planning, Machine Operation, Packaging, Team Leadership, Assembly Lines, Data Entry, Shipping, Auditing, Quality Assurance, Order Picking, Customer Service, Brand Ambassadors, Promotional, Cashiering, Call Centers, Administrative..., Microsoft Office
Education
Southwest Tennessee Community College 2011 — 2013
Undecided, Register Nurse/ Performing Arts
Itawamba Community College 2009 — 2009
Shannon High School Shannon 2005 — 2008
Ms; a B, Basic Academics
iQor February 2013 - Present
PFSweb July 2010 - November 2012
Regus February 2008 - December 2008
Skills
Call Centers, Customer Service, Technical Support, Computer Proficiency, Soft Skills, Outstanding..., Reliable, Pay Close Attention to..., Phone Etiquette, Team-oriented
Education
El Centro College 2009 — 2010
Assa Abloy Hospitality August 2013 - Present
Winzer Corporation March 2008 - August 2013
Higher Ed Holdings August 2006 - March 2008
Mueller Industries April 2003 - August 2006
PFSweb June 1997 - April 2003
Mazda North American Operations September 1990 - June 1997
Skills
Leadership, Logistics, Process Improvement, Team Building, Supply Chain Management, Operations Management, Supply Chain, Distribution Center..., Software Project..., Demand Planning, Forecasting, Operational Excellence, Warehouse Management, Warehousing, Sourcing, Lean Manufacturing, Contract Negotiation, ERP, Purchasing, Strategic Planning, Management, Business Process..., Strategy, Pricing, Negotiation, Competitive Analysis, Inventory Management, Sales, Procurement, Strategic Sourcing, Project Planning, Cross-functional Team..., P&L Management, Budgets, Inventory Control
Education
Michigan State University 1985 — 1990
Bachelor of Arts, Materials & Logistics Management
Villanova University 2008 — 2008
Masters Certificate, Lean Sensei
Villanova University 2008 — 2008
Masters Certificate, Certified Six Sigma Black Belt
Sally Beauty August 2015 - Present
Freese and Goss, PLLC September 2010 - August 2015
Results Marketing Promotions 2010 - 2011
PFSweb January 2009 - September 2010
Skills
Legal Research, Legal Writing, Litigation Support, Westlaw, Document Review, Lexis, Legal Documents, Legal Assistance, Trials, Document Drafting, Courts, Employment Law, Wordperfect, Pleadings, Family Law, Civil Litigation, Litigation, Microsoft Office, Customer Service, Microsoft Word, Microsoft Excel, PowerPoint, Time Management, Outlook, Training, Team Building
Education
Court Reporting Institute of Dallas 2008 — 2009
Associates, Paralegal Studies
Eastfield College
Business/Commerce, General
Lakeview Centennial
Lakeview Centennial
City of Dallas September 2014 - Present
Connextions July 2014 - Present
PFSweb July 2013 - July 2014
Prostaff Recruitment November 2011 - February 2013
Skills
Data Entry, Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Claim Investigation, Quality Assurance, Retail Sales, eCommunications, Online Retail, Billing Systems, Billing Process, Loyalty Programs, Brand Loyalty
Education
Dallas Baptist University 2014 — 2018
Bachelor's Degree, Multi-/Interdisciplinary Studies, General, Sophomore
Texas Southern University 2006 — 2006
Bachelor of Arts (B.A.), Psychology
West Mesquite High School
World Vision November 2012 - Present
SPEED FC August 2012 - November 2012
PFSweb September 2003 - August 2012
PFSweb September 2003 - September 2011
PFSweb April 2008 - July 2010
Iron Mountain October 1999 - September 2003
Skills
Logistics, Account Management, E-commerce, Team Leadership, Supply Chain, Project Management, Vendor Management, Process Improvement, Cross-functional Team..., Program Management, Strategic Planning, Visio, Budgets, Business Analysis, Business Process..., Customer Service, Six Sigma, Project Planning, Team Management, Team Building, Web Analytics, Change Management, Quality Assurance, Microsoft Office, Microsoft Excel, MS Project, New Business Development, Management, SharePoint, Forecasting, Business Development, Business Intelligence, Software Project..., Requirements Analysis, Kaizen, Leadership, Outsourcing, P&L Management
Education
Warren National University 2006 — 2008
BA, Management and Leadership
Burlington County College
Buisness
The College of New Jersey
PFSweb June 2012 - Present
The Richards Group May 2011 - June 2012
The Dallas Morning News August 2010 - May 2011
The Dallas Morning News October 2009 - August 2010
Skills
Project Organization, Account Management, Advertising, Project Planning, Digital Production, Project Management, E-commerce, Marketing, Integrated Marketing, Marketing Strategy, Email Marketing, Digital Marketing, Online Advertising, Digital Project..., Project Coordination, Web Project Management, Project Management Tools, Analytic Thinking, SEM, SEO, Website Merchandising, Digital Strategy, Web Analytics, Creative Direction, Leadership, Creative Strategy, Web Development, Analytics, Management, Strategy
Education
Michigan State University 2004 — 2007
Advertising, Management
DISYS 2012 - Present
Bank of America December 2011 - June 2012
Advanced Telesolutions August 2010 - October 2011
PFSweb October 2009 - March 2010
Skills
Customer Service, Mortgage Servicing, Data Entry, Call Centers, Office Administration, Document Review, Legal Documents, Clerical Work, Clerical Skills, Switchboard, Avaya, AS400 system, LPS Desktop, Microsoft Excel, Microsoft Word, Outlook, Payment Card Processing, Electronic Payments, Technical Support
Education
The University of Texas at Dallas 2011 — 2013
Bachelor of Arts (B.A.), Political Science and Government
Richland Community College 2008 — 2010
Associate of Science (A.S.), Social Sciences
Act First Safety 2013 - Present
PFSweb August 2011 - 2013
Big Brother Big Sister Foundation November 2009 - August 2011
Skills
Strategic Planning, Sales, Microsoft Word, Nonprofits, Leadership Development, Marketing Communications, Email Marketing, Program Management, Leadership, Public Speaking, Management, Databases, Data Entry, Research, Community Outreach, Microsoft Excel, Community Development, Time Management, Team Building, Customer Satisfaction, Teamwork, Fundraising, Analysis, Public Relations, PowerPoint, Marketing, Qualitative Research, Customer Retention, Customer Service, Facebook, Social Networking, Conflict Resolution, Staff Development, Organizational..., Account Management, Spanish, Training, Outlook, Marketing Strategy, Access, Government, Microsoft Office, Event Management, Event Planning, Inventory Management, Editing, Volunteer Management, Proposal Writing, Program Development, Administration
Education
University of Waterloo 2006 — 2009
Diploma, Peace Studies and Conflict Resolution
Laurentian University/Université Laurentienne 1990 — 2005
Bachelor of Arts (B.A.), Social Sciences
PFSweb November 2010 - Present
Education
Richland College
Virtual Office Solutions March 2010 - Present
Virtual Office Solutions January 2010 - Present
Cobb & Associates January 2008 - January 2010
Cobb & Associates January 2008 - January 2010
PFSweb January 2007 - January 2008
PFSweb January 2007 - January 2008
Aegis Communications, Inc January 2005 - January 2007
Skills
Customer Service, Call Center, Data Entry, Administrative..., Outlook, Customer Satisfaction, Microsoft Office, Inventory Management, Microsoft Word, Access, Training, PowerPoint, Conflict Resolution, Microsoft Excel, Team Building, Public Speaking, Leadership, Time Management, Coaching, Networking
Education
Richland College 2008 — 2011
Associate of Arts and Sciences (AAS), Digital Forensics
Southern University at Shreveport 2001 — 2003
Associate's degree, Criminal Justice/Law Enforcement Administration
Richland College
Associate of Science, Digital Forensics
Southern University
Associate of Science, Criminal Justice
PFSweb June 2009 - Present
PFSweb February 1999 - May 2009
Skills
Email Strategy, Digital Strategy, Cross-functional Team..., Interactive Marketing, Web Analytics, Multi-channel Marketing, Customer Acquisition, Digital Marketing, Customer Retention, Content Strategy, Leadership, Integration, Analytics, Management, Budgets, E-commerce, Program Management, Marketing Strategy, Integrated Marketing, Online Marketing, Conversion Optimization, Social Media, Landing Page..., Direct Marketing, Brand Development, CRM, Direct Mail, Marketing, Strategic Partnerships, Web Project Management, Mobile Marketing, Product Marketing, Marketing Communications, B2B, Email Marketing, Web Marketing, Competitive Analysis
Education
Goucher College 1980 — 1984
PFSweb April 2013 - Present
PFSweb November 2004 - April 2013
Priority Fulfillment Services, Inc (PFSweb) 2004 - April 2013
Flextronics May 2004 - December 2004
SalesLink January 2001 - May 2004
Skills
Creative Writer, Cost Savings, Team Leadership, Operations Management, Negotiation, Risk Management, Team Building, Vendor Management, Team Management, Vendor Relations, Project Planning, Warehousing, Retail, Purchasing, Planning, PowerPoint, Word, Procurement, Microsoft Word, Quality Assurance, Contract Negotiation, Training, Process Improvement, Call Centers, Logistics, Cross-functional Team..., Business Process..., Leadership, Forecasting, E-business, Project Management, Management, Inventory Management, Change Management, Program Management, Business Analysis, Visio, Supply Chain, Account Management, Warehouse Management, JD Edwards, Reverse Logistics, IBM iSeries, EDI, Logistics Management, Supply Chain Management, Budgets, E-commerce, ERP, Software Documentation
Education
Penn State University 1973 — 1976
Business Administration and Management, General
West Mifflin South High School 1970 — 1973
Kinder Morgan February 2015 - August 2015
Hiland Partners (a subsidiary of Kinder Morgan) December 2014 - February 2015
Howard Household August 2014 - November 2014
PFSweb September 2013 - August 2014
Sabre Holdings July 2011 - September 2013
Finley & Cook, PLLC January 2009 - June 2011
Spring Operating Company November 2007 - December 2008
Skills
Excel, Microsoft Office, Word, Microsoft Excel, Financial Reporting, Financial Analysis, Microsoft Word, Accounting, Analysis, Windows, Auditing, Team Leadership, Internal Audit, SAP, External Audit, Sabre, Finance, Internal Controls, Variance Analysis, Sarbanes-Oxley Act, GAAP, Financial Accounting, Accounts Payable, General Ledger, Account Reconciliation, Invoicing, Accruals, Journal Entries, Customer Service
Education
University of Central Oklahoma 2006 — 2008
Bachelor of Science, Accounting
Northwestern Oklahoma State University 2004 — 2006
Accounting
TeleTech August 2014 - Present
JewelsByJuici November 2012 - Present
Apple June 2013 - February 2014
ACS October 2011 - October 2012
Comcast July 2009 - October 2011
PFSweb February 2008 - September 2009
Carrier Corporation June 2007 - May 2009
Solectron June 2006 - March 2008
First Data/Concord EFS April 2003 - October 2006
Skills
Call Center, Customer Retention, Team Leadership, Customer Satisfaction, Troubleshooting, Marketing Communications, Call Centers, Sales, Customer Service, Management, Customer Experience, Account Management, Technical Support, Telecommunications, Wireless, Social Networking, Microsoft Office, Microsoft Excel, Computer Hardware, VoIP, Mobile Devices, Microsoft Word, Windows, Solution Selling, PowerPoint, Outlook, Selling, Direct Sales, Business Analysis, Training
Education
Concorde Career College-Memphis 2014 — 2014
Medical Office Assistant/Specialist
Byalia High 1987 — 1991
Diploma
PFSweb June 2015 - Present
First Baptist Church Stillwater March 2014 - May 2015
Blue Spuce Enterprises October 2013 - May 2015
Cross Timbers Missions Camp May 2011 - August 2011
Fitness 19 September 2010 - December 2010
Skills
Leadership, Public Speaking, Sales, Teamwork, Social Networking, Customer Service, Social Media, Music, Music Production, Delegation, Time Management, Event Planning, PowerPoint, Microsoft Office, Microsoft Word
Education
Oklahoma State University 2011 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
University of Central Oklahoma 2010 — 2011
AB Mauri North America September 2013 - Present
City of Dallas May 2013 - September 2013
PFSweb October 2012 - February 2013
THE MIRIAM GROUP - HR Consultants March 2002 - January 2013
Estes Express Lines 2008 - 2012
J.O.Y. Foods, Inc. March 2006 - April 2008
TXU Energy April 1983 - February 2002
Skills
Employee Relations, Employment Law, Employee Training, Union Avoidance, Affirmative Action..., Recruiting, Internal Investigations, Management Consulting, Risk Management, Food Safety, Safety Management..., Safety, Litigation Support, Human Resources, Personnel Management, Policy, Hiring, Employee Benefits, Payroll, Training, Interviews, Applicant Tracking..., Onboarding, College Recruiting, Deferred Compensation, Benefits Administration, Coaching, Employee Engagement, FMLA, Employee Handbooks, Legal Compliance, ADP Payroll, Strategy, Leadership, Job Descriptions, HRIS, HR Policies, Performance Management, Change Management, Succession Planning, Workforce Planning, Compensation & Benefit, HR Consulting, New Hire Orientations, Talent Acquisition, Temporary Placement, Management, Conflict Resolution, Talent Management, EEO
Education
University of North Texas (Professional Development Institute 2013 — 2013
SPHR Certification Prep
LeTourneau University 1996 — 1998
Master of Business Administration (MBA), Business Administration and Management, General, 3.0
LeTourneau 1993 — 1995
Bachelor of Science in Business Management, Business Administration, Management and Operations, 3.3
Alliance Sports Group June 2013 - Present
Yum Yums Catering 2011 - Present
Rexel Holdings USA August 2012 - May 2013
Master Halco April 2009 - August 2012
Pilgrim's Pride 2007 - 2009
DG FastChannel February 2002 - June 2007
PFSweb 2000 - 2007
Daisytek 1996 - 2001
Verio 1996 - 2001
All Components 1993 - 1995
Skills
Bartending, Catering, Accounts Receivable, Credit, Management, Invoicing, Forecasting, Inventory Management, Sales, Pricing, Process Improvement, Accounting, Budgets, Risk Management, Account Management, Financial Analysis, Negotiation, Finance, Customer Service, Credit Analysis, Account Reconciliation, Leadership, Team Building, Financial Reporting
Education
Dallas County Community College 1991 — 1996
Associates, Business Administration
PFSweb March 2012 - Present
State Farm Insurance – John Bower Agency April 2010 - November 2011
Skills
Training, Sales, Marketing, CRM, Customer Satisfaction, Customer Service, E-commerce, Management, Insurance, Process Improvement, Project Management, Leadership, Team Leadership, Account Management, Vendor Management, Program Management, Email Marketing, Digital Marketing, Marketing Strategy, Cross-functional Team..., Operations Management, Business Analysis, Team Building, Inventory Management, Strategic Planning, Strategy
Education
Lamar University 2004 — 2008
Bachelor of Science, Communication; Advertising
Driven Solutions March 2008 - Present
PFSweb November 2005 - March 2008
Old Navy August 2003 - November 2005
Skills
Microsoft Office System, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook Express, Data Entry, Accurate Record Keeping, Inbound Marketing, Account Management, Sales, Event Planning, Team Building, New Business Development, Sales Management, Management
Education
Prairie View A&M University 2003 — 2005
Cedar Hill High School 1999 — 2003
High School Diploma, General Studies
PFSweb April 2014 - Present
Irish Angels June 2013 - Present
March of Dimes 2013 - Present
Consultant, E Commerce & Digital Retailing at Office Depot and other companies November 2012 - Present
Mount St. Mary's College 2001 - Present
Office Depot July 2009 - October 2012
Office Depot 2004 - 2009
Skills
Information Technology, Strategic Planning, E-commerce, B2B, Sales Management, New Business Development, Digital Media, Sales, Supply Chain Management, Supply Chain, Leadership, Sales Process, Income Statement, Entrepreneurship, Strategy, Account Management, Salesforce.com, Product Development, Retail, Vendor Management, Management, Product Marketing, CRM, Cross-functional Team..., Analytics, Pricing, Process Improvement, Strategic Partnerships, Logistics, Sales Operations, Forecasting, Business Development, Start-ups, Business Planning, Marketing Strategy, Selling, Competitive Analysis, Operations Management, Product Management, Business Strategy, Direct Sales, P&L Management, Solution Selling, Direct Marketing, Multi-channel Marketing, Team Building, Key Account Management, Lead Generation, Sales Presentations, Customer Retention
Education
University of Notre Dame - Mendoza College of Business 2012 — 2013
Master of Business Administration (M.B.A.), Business, Management, Marketing, and Related Support Services, Magna Cum Laude
Mount Saint Mary's University
BS, Biological Sciences & Chemistry, Cum Laude
Freelance October 2013 - Present
PFSweb February 2007 - March 2013
PFSweb February 2007 - March 2013
MCR SAFETY COMPANY April 2006 - October 2006
Future Electronics 2004 - 2006
NORTHWEST MS COMMUNITY COLLEGE 2003 - 2004
FedEx Express January 1982 - September 2003
Air Ground Freight Services Training Department January 2000 - January 2003
FedEx Express January 1982 - January 2003
AGFS Training Department January 1997 - January 2000
Skills
Operations Management, Logistics, Team Building, Employee Relations, Management, Budgets, Transportation, Hiring, Supply Chain, Recruiting, Organizational..., Business Planning, Leadership, Vendor Management, Training, Coaching, Process Improvement, New Hire Orientations, Human Resources, Warehousing, Change Management, Employee Training, Performance Management, Customer Satisfaction, Project Management, Supply Chain Management, MS Project, Team Leadership, Account Management
Education
Lyon College
B. A., Psychology, English
The University of Memphis
M.Ed, Personnel Services and Guidance
DeSoto ISD August 2014 - Present
Richardson ISD August 2013 - June 2014
WCG April 2012 - March 2013
PFSweb August 2010 - March 2012
Dallas ISD / Garland ISD/ Richardson ISD August 2003 - August 2010
Verio January 2002 - July 2003
EHPT January 1999 - December 2001
Price Waterhouse Management Consultants August 1997 - December 1998
A T & T Global Information Solutions July 1995 - August 1997
Parkland Hospital January 1990 - June 1994
Skills
Technology Management, Retail Management, B2B eCommerce, Business Analysis, Technology Integration, Operations, End User Training, Analysis, Team Building, Customer Service, E-commerce, Knowledge Management, Team Leadership, Microsoft Office, PowerPoint, Strategic Planning, Strategy, Leadership, Training, B2B, Staff Development, Management, Access, Program Management, Human Resources, Project Management, Project Planning, Store Management, E-Learning, Marketing
Education
Southern Methodist University (SMU) 2008 — 2009
Certification, ELL (English Language Learner) Certification, Secondary ( 7-12)
University of Pittsburgh - Joseph M. Katz Graduate School of Business 1994 — 1995
MBA, MIS/Technology Management
University of North Texas 1983 — 1983
BS, Chemistry/Science Education
Howard University 1978 — 1982
Bachelor of Science, Liberal Arts
Ursuline Academy 1974 — 1978
High School Diploma, Colle Preparatory
Holt Renfrew August 2014 - Present
Sears Canada June 2013 - August 2014
Butterfield Consulting Services Inc. April 2012 - June 2013
Harry Rosen July 2010 - April 2012
PFSweb January 2000 - April 2009
Enbridge 1992 - 1999
Enbridge 1997 - 1998
Enbridge 1996 - 1997
Enbridge 1992 - 1996
Skills
E-commerce, Strategy, CRM, Digital Marketing, Multi-channel Marketing, SEO, B2B, Entrepreneurship, Product Management, Business Process..., Customer Experience, Web Analytics, Multi-channel Retail, E-business, Start-ups, PPC, Integrated Marketing, E-business Consulting, E-commerce Consulting, Management, Leadership, Marketing Strategy, Operations Management, Marketing Communications, Online Marketing, Retail, Customer Acquisition, Email Marketing, SEM, Online Advertising, Google Analytics, Analytics, Affiliate Marketing, Digital Strategy, Mobile Marketing, Product Marketing, B2C, Social Media Marketing, Business Intelligence, Conversion Optimization, Google Adwords, Cross-Channel, Multi-Channel Commerce, Mobile Devices, IT management, IT Project & Program..., Team Leadership, IT Management
Education
Fanshawe College
Business Management, Business Management Certification
PFSweb August 2013 - Present
Fossil October 2011 - July 2013
Starwood Hotels & Resorts Worldwide, Inc. February 2007 - September 2010
Skills
Accounting, Financial Reporting, Accounts Receivable, Microsoft Excel, Auditing, General Ledger, Budgets, Forecasting, Tax, Fixed Assets, Finance, Financial Statements, US GAAP, Financial Accounting, Sarbanes-Oxley Act, Financial Analysis, SAP, Account Reconciliation, IFRS, Income Statement, Inventory Management, Accounts Payable, Variance Analysis, Depreciation, Balance Sheet, Revenue Recognition, Consolidation, Tax Research, Analysis, GAAP, Internal Controls, Invoicing
Education
Brooklyn College 2008 — 2011
BS, Accounting
CUNY New York City College of Technology 2005 — 2008
AAS, Accounting
Walmart 2008 - Present
PFSweb September 2009 - March 2010
Countrywide Plc March 2004 - October 2004
Skills
People Skills, Public Health, Microsoft Office, Microsoft Excel, Microsoft Word, Data Entry, 10 Key, Customer Service, Call Center, Auditing, Accounts Payable, Payments, Pallets, Pallet Jack, Invoicing, Inbound Marketing, Outbound Marketing
Education
University of Phoenix 2010 — 2011
PCI Health Training Center 2007 — 2008
CNA/Phelebotomy, Medical/Clinical Assistant
PFSweb July 2012 - Present
Massage Envy June 2010 - May 2012
J.C. Penney August 2007 - July 2008
Skills
Customer Service, Education
Education
University of North Texas 2010 — 2012
Prairie View A&M University 2008 — 2010
PFSweb September 2015 - Present
REV Solutions, Inc. October 2007 - Present
SUPERVALU December 2006 - October 2007
UnitedHealth Group April 2006 - December 2006
Target May 2004 - April 2006
US Bank July 2000 - August 2000
Health Fitness Corporation 1989 - 1992
Skills
Confidentiality, Visio, Outlook, Expense Management, Administrative..., Vendor Management, Office Management, Process Improvement, Team Leadership, SharePoint, Management, E-commerce, Retail, CRM, Team Building, Customer Satisfaction, Customer Service, Hardwork, Administrative..., Leadership, Strategic Planning
Education
Armstrong High School
Minnesota State University, Mankato
ACTIVE Network September 2014 - Present
Trans-Trade, Inc. July 2013 - June 2014
PFSweb September 2012 - July 2013
ACE Cash Express December 2010 - May 2012
First Command Financial Planning December 2009 - December 2010
Handango January 2007 - December 2009
Apple July 1999 - December 2006
Stubb's BBQ 1996 - 1998
Skills
Process Improvement, Financial Modeling, Financial Analysis, Forecasting, Strategic Planning, Credit Card Fraud, Treasury Management, Microsoft Excel, Business Strategy, Access, Financial Reporting, Budgets, Finance, Financial Services, Leadership, Analysis, Cross-functional Team..., Strategy, Management, Mergers & Acquisitions
Education
Texas Christian University - M.J. Neeley School of Business 2007 — 2010
MBA, Business Administration and Management, General
St. Edward's University 2003 — 2006
Bachelor of Business Administration, Management
New York University 1988 — 1991
Dramatic Writing
Verisurf Software, Inc. January 2015 - Present
ESAB October 2012 - January 2015
Automated Precision Inc. September 2008 - October 2012
Leica Geosystems 2005 - 2008
Serca Investments, LLC 2002 - 2008
Freightquote.com 2003 - 2004
PFSweb 2001 - 2003
Banctec 2001 - 2002
DMI 1993 - 2000
Skills
Sales Management, Program Management, Automation, New Business Development, Business Development, Product Management, Product Marketing, Sales, Competitive Analysis, Product Development, Operations Management, Team Building, Account Management, Negotiation, Business Strategy, Salesforce.com, Marketing Strategy, Team Leadership, Strategic Planning, Training, Leadership, Management, Direct Sales, Entrepreneurship, Manufacturing, Cross-functional Team..., Solution Selling, P&L Management, Supply Chain Management
Education
Missouri State University 1983 — 1988
BS, Management / Marketing
Richardson High School 1982 — 1983
Express Scripts 2012 - Present
K2 August 2010 - March 2012
Digital Realty Trust June 2009 - August 2010
United States Bowling Congress March 2009 - June 2009
Zale Corp June 2007 - February 2009
Drive Financial September 2006 - June 2007
PFSWeb May 2003 - September 2006
Greyhound December 2000 - April 2003
Alltel June 1999 - December 2000
Skills
SharePoint, SharePoint 2013, SharePoint 2013 Workflow, Business Process..., Workflow, jQuery, JavaScript, Microsoft SQL Server, .NET, C#, Web Services, SharePoint Designer, K2, ASP.NET, SSRS, Enterprise Architecture, SSIS, Software Development, SharePoint Server
Education
Hendrix College 1996 — 1999
BA, Mathematics
BancorpSouth June 2008 - Present
PFSweb April 2007 - May 2008
Tower Loan May 2005 - April 2008
Skills
Customer Service, Accounting, Banking, Microsoft Office, Coaching, Process Improvement, Budgets, Financial Reporting, Team Management, Call Centers, Microsoft Word, Payroll, Human Resources, Credit, Finance, Cash Management, Accounts Receivable, Accounts Payable, Loans, Deposits, Invoicing, Employee Benefits, Financial Analysis, Data Entry, Retail Banking, PowerPoint, Team Leadership, Customer Experience
Education
Mississippi University for Women 2013 — 2015
Bachelor of Technology (B.Tech.), Human Resources Management
Northwest Mississippi Community College 2009 — 2011
Associate of Applied Sciences (A.A.S.), Accounting
Holly Springs High School 1998 — 2002
Diploma, General Studies
PFSweb August 2005 - Present
Tulsa Public Schools July 1993 - February 2002
Skills
Team Leadership, Customer Service, Logistics, IBM iSeries, Call Centers, Team Building, Business Analysis, Account Management, E-commerce
Education
Oklahoma State University 1974 — 1977
Okla
PFSweb June 2014 - Present
PFSweb January 2009 - Present
Skills
Warehousing, Supply Chain, Operations Management, 3PL, Purchasing, Vendor Management, Supply Chain Management, E-commerce, Process Improvement, Procurement, Quality Assurance, Customer Service, Training, Warehouse Management, PowerPoint, Research, Team Building, Project Planning, Team Leadership, Cross-functional Team..., Logistics, Microsoft Office, Coaching, Software Documentation, Microsoft Excel, Outlook, Microsoft Word, Distribution Center..., Team Management, IBM iSeries, JD Edwards, Logistics Management, Leadership, Access, Management, Customer Satisfaction, EDI, Transportation, ERP, Forecasting, Materials Management, Business Process..., SAP, P&L Management, Transportation..., Order Fulfillment, Business Analysis, Visio, Supply Chain..., Inventory Control
Education
Northwest Mississippi Community College 2009 — 2012
Associate's degree, Business Administration and Management, General
Meadowcreek High School: 2008 2004 — 2008
Galt Strategies December 2014 - Present
PFSweb March 2012 - December 2014
Success.com July 2011 - February 2012
UMoveFree.com January 2009 - July 2011
FASTSIGNS International, Inc. August 2007 - January 2009
McAfee July 2005 - August 2007
Classic Travel July 2004 - June 2005
Sally Beauty Company May 2003 - June 2004
Gulfstream Aerospace February 2000 - February 2002
Skills
CRM, Web Analytics, SEO, Email Marketing, Digital Marketing, E-commerce, Online Advertising, SEM, PPC, Analytics, Affiliate Marketing, Market Research, Competitive Analysis, User Experience, Interactive Marketing, Web Marketing, Marketing, Content Management, Customer Acquisition, Digital Strategy, Google Analytics, Online Marketing, Mobile Marketing, Management, Creative Direction, Digital Media, Keyword Research, Sales, Social Marketing, Landing Page..., Google Adwords, Advertising, Search Advertising, Strategy, Multi-channel Marketing, Direct Marketing, Lead Generation, Conversion Optimization, Organic Search, Web Project Management, Social Media Marketing, Omniture, Business Development, Online Reputation..., Google Webmaster Tools, E-business, SEO copywriting, Content Strategy, Online Lead Generation, Marketing Strategy
Education
Liberty University 2009 — 2012
University of North Texas 1997 — 2002
Denton High School 1993 — 1997
Procter & Gamble Oral Health Divsion January 2013 - Present
PFSweb February 2012 - Present
EXPRESS July 2014 - July 2015
First Fidelity Bank June 2004 - December 2011
Kirkland's, Inc. June 2008 - July 2010
Skills
Retail Banking, Loans, Customer Service, Banking, Credit, Customer Service..., Customer Service..., Retail Sales, Employee Training, Coaching Staff, Interior Design, Travel, Sales Process, Call Centers, Sales, Coaching, Data Entry, Training, Customer Experience, Telephone Skills, Retail, Team Building, Time Management, Building Relationships, Marketing, Process Improvement, People Skills, Merchandising, Teamwork, Store Management, Customer Satisfaction, Team Leadership, Microsoft Office, Inventory Control, Leadership, Visual Merchandising, Technical Support, Marketing Strategy, Management, Inventory Management
Education
Rose State College 2005 — 2008
Associate of Arts and Sciences (AAS), Business Administration, B+
Rose State College 2004 — 2008
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Millennial Media November 2010 - March 2015
imc2 May 2010 - October 2010
Samsung June 2007 - May 2010
CompUSA July 2006 - May 2007
PFSweb November 2003 - May 2006
Skills
Digital Strategy, Web Analytics, Affiliate Marketing, Social Media Marketing, Strategic Partnerships, Mobile Strategy, Sales Management, Mobile Advertising, Mobile Marketing, Search Advertising, Guest Lecturing, Digital Marketing, Integrated Marketing, Online Advertising, Interactive Marketing, SEM, Lead Generation, SEO, E-commerce, Online Marketing, Digital Media
Education
Midwestern State University 1993 — 1998
Bachelor of Arts, Mass Comm/ Broadcast Journalism
PFSweb June 2015 - Present
Northern Arizona University January 2012 - May 2015
Fastenal February 2015 - March 2015
Democratic Party of Arizona October 2014 - December 2014
Bizblock August 2013 - December 2013
Collegiate Panhellenic Council August 2012 - December 2012
Skills
Microsoft Office, PowerPoint, Customer Service, Microsoft Excel, Time Management, Microsoft Word, Public Speaking, Teamwork, Research, Event Planning, Leadership, Higher Education, Social Media, Social Networking, Facebook, Data Analysis, Critical Thinking, Public Relations, Technology, Communication, Business Development, Employee Training, Project Management, Writing
Education
Northern Arizona University 2011 — 2015
Bachelor of Science (BS), Business Administration and Management, General
University of Central Lancashire 2014 — 2014
Business Administration and Management, General
Red Mountain High School 2008 — 2011
Scholastic Diploma, General Studies, Graduated with a 3.7 GPA
Schumacher Group March 2014 - Present
Extend Health Inc August 2013 - March 2014
Dicker Staffing Services August 2011 - April 2013
PFSweb October 2009 - April 2011
veracity group January 2008 - September 2009
Skills
Customer Service, Call Centers, Medical Billing, Health Insurance, Life Insurance, Medicare
Education
Richland College
rowlett high school
high school diploma
Comcast June 2013 - Present
PFSweb August 2012 - December 2012
Plasma Biological Services July 2010 - August 2012
Lowe‘s January 2008 - January 2010
Flying J January 2006 - January 2007
Bath & Body Works January 2005 - January 2007
Skills
Customer Service, English, Data Entry, Clerical, Microsoft Office, Microsoft Word, PowerPoint, Communication, Music, Call Centers, Training, Sales, Editing, Telephone Skills, Time Management, Social Networking, Social Media, Public Speaking, Microsoft Excel, Community Outreach
Education
Rust College 2004 — 2009
Bachelor of Arts (B.A.), English
Rust College 2004 — 2009
Bachelors of Arts, English
JCPenney June 2015 - Present
Rexel July 2014 - May 2015
PFSweb April 2013 - July 2014
PFSweb April 2012 - March 2013
PFSweb July 2011 - March 2012
JCPenney July 2009 - June 2011
JCPenney May 2007 - June 2009
JCPenney March 2006 - April 2007
JCPenney March 2004 - February 2006
JCPenney March 2002 - February 2004
Skills
Web Analytics, Merchandising Strategies, Heuristic Analysis, E-commerce, Creative Problem Solving, Marketing Strategy, Online Marketing, Digital Marketing, Analytics, User Experience, Content Strategy, Strategy, Team Management, Customer Insight, Mobile Devices, Management, Program Management, Retail, Integrated Marketing, Process Improvement, Team Leadership, Project Planning, Customer Acquisition, Leadership, Affiliate Marketing, Google Analytics, Customer Experience, Interactive Marketing, Multi-channel Marketing, Training, Email Marketing, Forecasting, Merchandising, SEO, E-business, SEM, Conversion Optimization
Education
Troy University 1985 — 1987
B.S., Marketing
Huntingdon College 1982 — 1984
Business Administration
PFSweb May 2014 - Present
Southside Baptist Church July 2013 - April 2014
Intramural Sports August 2012 - August 2013
Ross Stores, Inc. June 2013 - July 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Strategic Planning, Budgets, Negotiation, Editing, Team Building, E-commerce, Social Media
Education
Oklahoma State University 2010 — 2014
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
CCC, Inc February 2015 - Present
TMD Temporaries April 2014 - February 2015
The Walt Disney Company June 2010 - May 2014
PFSweb August 2007 - July 2010
A1 Staffing & Recruiting Agency June 2004 - July 2007
Skills
Team Building, Microsoft Office, Management, Talent Management, Employee Relations, Human Resources, Applicant Tracking..., Talent Acquisition, Customer Service, Temporary Placement, Recruiting, Onboarding, Training
Education
Cumberland University 1999 — 2003
Bachelor of Arts (B.A.), English Language and Literature, General
Westwood High School
PFSweb August 2015 - Present
PFSweb July 2013 - Present
Omnicare February 2012 - June 2013
Indiana Institute of Technology January 2009 - January 2012
Skills
Human Resources, Time Management, Microsoft Excel, Customer Service, Microsoft Office, Recruiting, Leadership, Community Outreach, Sales, Teamwork, Leadership Development, Coaching, Interviews, Program Management, Management
Education
Indiana Institute of Technology 2008 — 2011
Bachelor's of Science, Business Administration/Human Resources
Mother of Mercy High School 2004 — 2008
Diploma, 2008
DigitasLBi June 2015 - Present
iProspect April 2014 - May 2015
PFSweb September 2013 - April 2014
Havas Media September 2010 - April 2013
CRM Company October 2009 - March 2010
HAVAS DIGITAL October 2008 - March 2009
Skills
Digital Marketing, SEM, Online Advertising, Online Marketing, Social Media Marketing, Digital Strategy, Digital Media, Facebook, Google Analytics, Mobile Marketing, Web Analytics, PPC, Media Planning, Google Adwords, Media Buying, Interactive Marketing, Affiliate Marketing, E-commerce, Kenshoo, Omniture, Coremetrics Analytics, Marin Software, DCM, Display Advertising
Education
INSEEC 2009 — 2010
Master, Brand management
INSEEC 2008 — 2009
Master, Communication & advertising
Harbin Institute of Technology 2002 — 2006
Bachelor, Media technology & Advertising
Harbin Institute of Technology 2002 — 2006
Bachelor, Marketing
Beijing N15 high school 1999 — 2002
RTB-Media.me September 2015 - Present
HWL Sales and Marketing April 2013 - Present
Customer Feedback Systems May 2008 - March 2013
Al Coker & Associates 2003 - 2007
i2 Technologies 1999 - 2002
PFSweb December 1998 - November 1999
Daisytek International 1997 - December 1998
Skills
Salesforce.com, Team Leadership, Key Account Management, Solution Selling, Selling, SaaS, Sales Process, Account Management, New Business Development, Customer Service, Customer Retention, Sales Management, Business Development, CRM, Product Marketing, Contract Negotiation, Cloud Computing, Product Management, Sales, Customer Satisfaction, Marketing, Business Strategy, Lead Generation, Start-ups, Email Marketing, Strategy, Leadership, Sales Operations, Training, Social Media, Cold Calling, Creativity, Creative Writing, Presentations, Competitive Analysis, Negotiation, Direct Sales, Strategic Partnerships, Networking, B2B, Budgets, Sales Presentations, Team Building, Online Marketing, Market Research, Blogging, Creative Direction, Online Advertising, Social Media Marketing, Copywriting
Education
The University of Texas at Dallas 1995 — 1997
Bachelor's degree, Psychology and Sociology, 4.0
Louisiana State University 1993 — 1994
Bachelor's degree, Psychology, 3.2
FORESTER INSTITUTO DE ESPANOL 1997 — 1998
Bachelor of Arts (B.A.), Spanish Language and Literature, Post Graduate
HIA 2002 — 2003
Private & Commercial Helicopter Pilot License, Helicopters, Private & Commercial Helicopter Pilot License
6D Global Technologies, Inc. NASDAQ: SIXD March 2015 - Present
SwellPath February 2015 - March 2015
Reply! Inc. April 2014 - February 2015
Oregon Hot Tub October 2013 - January 2014
Bike Shop Hub September 2011 - January 2014
PFSweb June 2013 - August 2013
Skills
Online Marketing, PPC, Marketing Strategy, Digital Marketing, Google Adwords, Advertising, Blogging, Graphic Design, Affiliate Marketing, Marketing, E-commerce, SEM, eCommerce, Financial Analysis, Financial Reporting, Analytics, Comparison Shopping..., Market Research, Remarketing, Informational Blogging, WordPress, SEO, Email Marketing, Copywriting
Education
Northern Arizona University
BSBA
PFSweb May 2015 - Present
SYNCREON July 2013 - December 2014
Staples June 2004 - February 2013
Skills
Six Sigma, Inventory Management, Process Improvement, Leadership, Supply Chain Management, Operations Management, Logistics, Cross-functional Team..., Inventory Control, Customer Satisfaction, Warehouse Management, Change Management, Strategic Planning, Continuous Improvement, Business Strategy, Distribution Center..., Training, Supply Chain..., Team Leadership, Project Management, New Business Development, Product Marketing, Customer Service, Loss Prevention, Microsoft Office, Sales, DMAIC, P&L, P&L Management, MS Project, Pick to Light, Conveyors, Strategic Hiring, C-TPAT, Sarbanes-Oxley, Iso 9000, Stock Picking, Order Picking, Pick & Pack, Kronos WFC, Posyps, PeopleSoft, Kronos, WMS Implementations
Education
Moravian College
Bachelor of Arts (BA), Business, Management, Marketing, and Related Support Services
Moravian College
Bachelor of Arts (B.A.), Philosophy
PFSweb December 2010 - Present
Genesis10 July 2007 - December 2010
PFSweb January 2004 - July 2007
XO Communications June 2003 - December 2003
DANKA December 2002 - June 2003
Nortel June 1988 - October 2002
Nortel Networks 1988 - 2002
Nortel USA (FCI Facilicom International / World Access) 2000 - 2001
Education
University of South Carolina-Columbia 1986 — 1988
Masters, Business Administration
Lipscomb University 1982 — 1986
BS, Marketing
Hilton Worldwide May 2015 - Present
Hilton Worldwide March 2012 - May 2015
Pizza Hut September 2010 - March 2012
SPEED FC February 2010 - September 2010
Chase Paymentech November 2007 - February 2010
eCOST.com January 2007 - September 2007
PFSweb August 2004 - September 2007
Skills
SEO, E-commerce, Lead Generation, Online Marketing, Email Marketing, Integrated Marketing, SEM, Salesforce.com, Social Media Marketing, Copywriting, Digital Marketing, Analytics, Strategy, Marketing Strategy, Mobile Marketing
Education
Oklahoma State University 2002 — 2004
Bachelor of Science, Marketing, Management (Business Administration)
Bixby High School 1996 — 2000
PFSweb May 2012 - Present
Skills
Customer Service, Word, Excel, Problem Solving, Negotiation, Team Building, Public Relations, Research, Administration, Outlook, Customer Relations, Microsoft Office, Microsoft Word, Data Entry, Customer Satisfaction, Team Leadership, Time Management, Microsoft Excel, Call Centers, Leadership, Process Improvement, Strategic Planning, Training
Education
Eastfield College 2014 — 2016
Business Management
PFSweb June 2013 - Present
Oklahoma State University January 2012 - May 2013
Elizabeth’s, Inc May 2011 - December 2012
Pi Beta Phi Fraternity for Women January 2011 - December 2011
Skills
Social Media, Public Relations, Photoshop, Event Planning, Facebook, Press Releases, Microsoft Office, Event Management, Research, Editing, InDesign, Public Speaking, Time Management, Media Relations, Marketing, Leadership
Education
Oklahoma State University 2009 — 2013
Bachelor of Arts (B.A.), Strategic Communications
Dell August 2015 - Present
Alcatel-Lucent September 2014 - April 2015
Fossil June 2013 - May 2014
Concentra January 2013 - April 2013
PFSweb July 2008 - January 2012
FedEx November 2007 - May 2008
MapFrame September 2007 - October 2007
Insala May 2006 - August 2007
Skills
Test Planning, Microsoft SQL Server, Defect Management, Team Lead, QTP 10, Quality Center, SDLC, E2E Testing, Test Cases, QA documentations, Spira Testing Tool Admin, Exact Target Opt In and..., Share point, Project Status Reporting, Black Box Testing, Functional testing, Systems Integration..., Regression Testing, eCommerce application..., Web Testing, Usability Testing, Iterative Testing, Requirements Gathering, Business Manger..., Crisscross Testing, Boundary analysis..., Functional Verification, Validation, FSR for orders packing..., Smoke Testing, Testing, Agile Methodologies, Quality Assurance, Defect Tracking, E-commerce, User Acceptance Testing, Cross-functional Team..., Functional Testing, QTP, System Integration..., Databases, SharePoint, Business Requirements, Software Documentation, System Testing, Test Automation, Integration, Web Applications, SQL, Requirements Analysis
Education
Dallas County Community College 2001 — 2002
VB Certification program 2002, IT
Dallas County Community College 1999 — 2002
Associate degree in Business Software Programming, IT
Hemchandracharya North Gujarat University, M.N. College Visnagar 1992 — 1996
Bachelor’s Degree, Arts - Major English
Speed Commerce August 2014 - June 2015
PFSweb July 2013 - May 2014
TracyLocke April 2013 - July 2013
American Airlines November 2012 - March 2013
Amplifi Commerce February 2012 - September 2012
Cambium Learning Group September 2011 - November 2011
AT&T Mobility April 2005 - June 2008
Skills
HTML, CSS, JavaScript, PHP, MySQL, Photoshop, E-commerce
Education
Texas A&M University-Commerce 2004 — 2006
B.S., History
Richland Community College 2003 — 2004
A.A., Comp Sci
Garland High School 1990 — 1994
Advanced Honors Diploma
Scantexas August 2013 - Present
ScanTexas June 2012 - August 2013
ClickMotive February 2012 - May 2012
System ID March 2010 - November 2011
System ID August 2004 - March 2010
Xerox September 2002 - August 2004
Daisytek March 1997 - February 2002
PFSweb 1997 - 2000
Skills
Process Optimization, Barcode, Printing Solutions, Mechanical, Electronics, Music Production, Carpentry, Mobile Applications, Enterprise Mobility, Mobile Solutions, Mobile Device Management, Barcode Scanning, Tracing, Solution Creation, Wireless Networking, Computer Network..., Thermal Printers, Thermal Transfer, Mobile Devices, Wireless, Mobile Computing, Sales, Solutions Marketing, Qualifying Prospects, Solution Selling, Field Applications, Networking, New Business Development, Sales Management, B2B, Product Marketing, RFID+, Salesforce.com, Supply Chain, Selling, Cold Calling, Lead Generation, Account Management, Business Development, Sales Operations, Product Management, Professional Services, Managed Services, Management, SaaS, Sales Process, Key Account Management, Sales Presentations, Direct Sales, Cloud Computing
Education
Dallas Baptist University 2010 — 2013
Bachelor of Business Studies in Business Administration, Business, Graduated with 3.65 GPA
DeVry Institute 1998 — 2000
BSEE, Electrical Engineering
Berkner
Berkner
PFSweb January 2013 - Present
Vizion Interactive March 2010 - December 2012
GroupM Search / Outrider November 2009 - March 2010
GroupM April 2007 - December 2009
SEO Gateway April 1998 - May 2007
Softdisk November 1996 - May 1998
Gannett - Shreveport Times January 1993 - October 1996
Skills
Search engine..., Web Analytics, Presentation skills, Microsoft Office, Search strategy, Search advertising, Search Analytics, Website promotion, Website copy, Manage teams, Sales support, Marketing communications, PPC, SEO, SMO, SEM, SEO copywriting, Competitive Analysis, Organic Search, Digital Marketing, Social Marketing, Google Analytics, Keyword Research, Online Reputation..., Google Adwords, Landing Page..., Lead Generation, Online Advertising, Interactive Marketing, Omniture, MSN AdCenter, Social Media Marketing, Keyword Analysis, Google Webmaster Tools, Digital Strategy, E-commerce, Facebook, Online Branding, Online Lead Generation, Search, Blogging, Wordpress, Social Media, Social Networking, YouTube, Online Marketing, Strategy, Sales Operations, Web Development, SEO Copywriting
Education
LSU Shreveport 1991 — 1993
Bachelor's Communication, Communication: Journalism
Texas Christian University 1987 — 1989
Communication: Journalism
Lyons Consulting Group February 2015 - Present
PFSweb October 2011 - January 2015
PFSweb October 2004 - October 2011
PFSweb October 2000 - October 2004
Virtual Village 1999 - 2000
Resulte 1999 - 2000
Infosys (Dallas) 1998 - 1999
TMSSequoia 1994 - 1998
Skills
eCommerce, Demandware, Management, Web Development, Agile, Web Services, VB.NET, ASP.NET, SQL Server, E-commerce, Microsoft SQL Server, Agile Methodologies, Software Engineering, Application Architecture, Web Analytics, E-business, Quality Assurance, Databases, Integration, Project Management, Global E-commerce, Web Applications, E-commerce Consulting, Multi-channel Retail, Multi-channel Marketing, Strategy, Business Intelligence, Program Management, Cross-functional Team..., Team Management, B2C, Web Project Management, Mobile Commerce, Affiliate Marketing, Analytics, Coremetrics Analytics, Email Marketing, SEO, ExactTarget, CRM, Google Analytics, Fulfillment Services, SEM, Internet Strategy, Online Marketing, Landing Page..., Customer Acquisition, Interactive Marketing, Digital Marketing
Education
Oklahoma State University 1994 — 1996
Computer Science
Pier 1 Imports September 2014 - Present
PFSweb September 2011 - August 2014
Beget January 2011 - August 2011
Travelocity May 2009 - December 2010
Travelocity January 2005 - May 2009
RadioShack July 2001 - February 2004
Sage Software May 1995 - April 2001
Skills
Email Marketing, Online Marketing, CRM, Direct Marketing, Marketing, Strategy, Advertising, Direct Mail, Marketing Communications, Integrated Marketing, Mobile Marketing, Database Marketing, Online Advertising, Segmentation, Business Strategy, Cross-functional Team..., Email Strategy, Customer Lifecycle..., Competitive Analysis, Digital Marketing, Marketing Strategy
Education
Southern Methodist University - Cox School of Business 2003 — 2005
MBA, Marketing
Purdue University 1991 — 1994
Bachelor of Science, Industrial Management
University of North Texas 1989 — 1991
AmerisourceBergen Specialty Group April 2006 - Present
AmerisourceBergen April 2006 - Present
Dr Pepper Snapple Group May 2004 - March 2005
McAfee December 2002 - January 2004
PFSweb June 1996 - November 2001
CompUSA October 1992 - November 1996
Skills
Sarbanes-Oxley Act, Financial Reporting, Process Improvement, Analysis, Budgets, Data Analysis, Microsoft Excel, Variance Analysis, Accounting, Business Objects, Pharmaceutical Industry, Accounts Receivable, Cross-functional Team..., Healthcare, Outlook, Strategic Planning, Microsoft Office, Finance, Account Reconciliation, Access, Management, General Ledger
Education
Dallas Baptist University 2004 — 2007
Criminology
Oklahoma State Junior College 1987 — 1992
Accounting and Business/Management
GameStop April 2015 - Present
PFSweb February 2012 - April 2015
Briggs & Stratton April 2011 - February 2012
Briggs & Stratton April 2007 - April 2011
Briggs & Stratton August 2002 - April 2007
Ericsson Inc February 2001 - August 2002
Skills
.NET, E-commerce, Business Analysis, Software Development, Microsoft SQL Server, Web Services, Agile Methodologies, Project Management, ASP.NET, Software Project..., Web Applications, Team Leadership, SQL, SAP, Requirements Analysis, SharePoint, SDLC, C#, jQuery, Web Development, Scrum, PMP, Enterprise Architecture, Business Intelligence, VB.NET, XML, Visio, Databases, AJAX, LINQ, T-SQL, UML, B2B eCommerce, BizTalk, Sitecore, Design Patterns, cms, Certified Scrum Master..., Digital Marketing, Requirements Gathering, Visual Studio, SSRS, SQL Server, Software Development..., Microsoft Commerce..., Endeca, Informatica, Insite, Demandware
Education
Marquette University 2003 — 2005
MBA, International Business
University of Wisconsin-Milwaukee 1998 — 2000
BS, Computer Science
MoneyGram International February 2014 - Present
PFSweb January 2011 - November 2013
PFSweb January 2008 - January 2011
PFSweb 1999 - January 2008
Skills
Operations Management, Project Management, E-commerce, Process Improvement, Team Leadership, Team Management, Business Analysis, Project Planning, Cross-functional Team..., Team Building, Training, Supply Chain Management, Program Management, PMP, Resource Management, Supply Chain, Metrics, Business Process..., Change Management, Management, Logistics Management, Customer Service, Leadership, MS Project, Call Centers, Inventory Management, CRM, Six Sigma, Customer Satisfaction, Visio, Software Documentation, Account Management, Budgets, Forecasting, Analysis, Reverse Logistics, Purchasing, SDLC, Access, Business Intelligence, Strategic Planning, Integration, Coaching, Contract Negotiation, Business Process, Customer Retention, Customer Experience, Outsourcing, SharePoint, ERP
Education
Northcentral University 2011 — 2015
Doctor of Philosophy in Business Administration, Project Management
Texas Woman's University 2002 — 2008
BA,MBA, Fashion Design, Business
PFSweb January 2014 - Present
PFSweb November 2011 - December 2013
PFSweb September 2004 - October 2010
PFSweb January 1999 - August 2004
PageNet, Inc January 1996 - January 1999
Roadway Logistics Systems January 1995 - January 1996
Baxter Convertors January 1994 - January 1995
Texas Instruments January 1993 - January 1994
Texas Instruments January 1992 - January 1993
Skills
Business Strategy, Operations Management, Strategic Planning, Program Management, Key Account Management, Profit & Loss Management, Call Center, Change Management, Project Management, Outsourcing, E-commerce, Net Promoter Score -..., Sales Operations, Call Centers, Strategy, Process Improvement, Management, CRM, Business Process..., Start-ups, Leadership, Forecasting, Business Process..., Team Building, Thought Leadership, Supply Chain Management, Business Process, Training, Supply Chain, Logistics, Customer Satisfaction, P&L Management, Business Planning, Contract Negotiation, Budgets, Vendor Management, Executive Management, Enterprise Software, Negotiation, Cross-functional Team..., SaaS, ERP, Integration, Solution Selling, Logistics Management, Sourcing, Business Development, Workforce Management, Sales, Customer Experience
Education
Net Promoter® Certified Associate 2013 — 2013
Driving Customer Loyalty Through Net Promoter Score
Villanova University 2007 — 2007
Certificate, Finance and Accounting
New Mexico State University 1987 — 1991
BBA, Logistics Management, 3.9
New Mexico State University 1987 — 1991
BBA, Management Information Systems, 3.9
Weir Oil and Gas January 2012 - Present
Technology Partners Inc. (FKA Imperium Staffing) January 2007 - April 2010
PFSweb August 2006 - December 2006
Aerotek July 2000 - July 2006
Skills
Recruiting, Contract Recruitment, Interviews, Temporary Placement, Employee Benefits, Cold Calling, Management, Account Management, Contract Negotiation, Technical Recruiting, Applicant Tracking..., Employment Law, Sourcing, Engineering, Hiring, Job Fairs, Talent Acquisition, Performance Management, Talent Management, HRIS, Employee Relations, Manufacturing, Onboarding, Human Resources, Team Building, Internet Recruiting, New Hire Orientations
Education
The University of Texas at Arlington 2009 — 2011
MS
Prairie View A&M University 1996 — 2000
BS
FedEx Services 2008 - Present
InSource Group November 2007 - June 2008
Kinko's November 2007 - June 2008
PFSweb August 2004 - November 2007
Tufco Technologies 1997 - 1999
Skills
JD Edwards, IBM iSeries, Sarbanes-Oxley Act, SAS70, IT Operations, IT Management, Business Process, Visio, ERP, Disaster Recovery, Integration, Business Analysis, Security, SDLC, EDI, Software Documentation, Systems Analysis
Education
Mclennan Community College 1993 — 1995
PFSweb
Skills
Training, Onboarding, Process Improvement, Recruiting, Leadership, Coaching, Access, Talent Acquisition, Team Leadership, Program Management, Temporary Placement, Forecasting, Business Development, Employee Relations, Sourcing, Operations Management, Performance Management, Customer Service, Technical Recruiting, Logistics, Vendor Management, Business Analysis, Account Management, Strategic Planning, Customer Satisfaction, E-commerce, Budgets, Quality Assurance, Team Management, Call Centers, Team Building, Applicant Tracking..., Management, Change Management, Cross-functional Team..., Talent Management, Project Planning, Outsourcing, Software Documentation, Employee Training, New Hire Orientations, Contract Negotiation, Employee Benefits, Interviews, CRM, Salesforce.com, Customer Experience, Human Resources, Hiring, Taleo
Education
East Central University 1985 — 1988
Bank of America February 2014 - Present
Bank of America August 2013 - February 2014
Bank of America August 2012 - August 2013
Bank of America August 2010 - August 2012
Bank of America December 2008 - August 2010
Bank of America / Countrywide Mortgage March 2006 - December 2008
PFSweb May 2001 - March 2006
Skills
Loss Mitigation, Credit Risk, Mortgage Lending, Commercial Lending, Refinance
Education
Richland Community College 2009 — 2011
Associates Degree
Raytheon Space & Airborne Systems June 2001 - Present
PFSweb 1998 - 2000
Al Mulla Group, Kuwait 1987 - 1997
Education
Monmouth University 1984 — 1986
MBA, Management / Finance
Texas Wesleyan University 1982 — 1984
BBA, Markeing
FunPimps January 2014 - Present
Bank of America September 2012 - December 2013
PFSweb August 2011 - October 2012
Exhibitgroup/Giltspur/Global Experience Specialists 2008 - 2011
Balboa insurance/Countrywide 2004 - 2006
Washington Mutual September 2002 - October 2004
Cybertek/Alltel November 1999 - August 2002
Downey Savings March 1999 - November 1999
Home Savings of America 1987 - 1999
Skills
SDLC, Vendor Management, Management, Process Improvement, Analysis, Project Management, Databases, Requirements Analysis, Visio
Education
Mt. San Antonio College 1980 — 1983
aa
National Bankruptcy Services, LLC June 2014 - Present
Dell May 2013 - January 2014
PFSweb September 2012 - March 2013
Safety-Kleen September 2008 - September 2012
RealPage, Inc. 2007 - 2008
Penson Financial Services 2004 - 2006
Skills
SharePoint, Business Intelligence, JavaScript, XML, Databases, SSRS, HTML, C#, ASP.NET, Visual Studio, SQL Server, performancepoint..., VB.NET, Crystal Reports, SSIS, CSS, T-SQL, SQL, Web Development, C, Unix, Oracle SQL, Powershell, Microsoft Office..., TFS, Visio, Microsoft CRM, ADO.NET, Microsoft SQL Server, IIS, Oracle, Analysis Services, Web Services, Database Design, .NET
Education
University of Houston 1996 — 1998
MS, Industry Engineering
Fudan University 1983 — 1987
BS, Computer Science
High school
PFSweb February 2014 - Present
On Assignment February 2013 - December 2013
Unitrin Specialty April 2005 - February 2013
Kemper Specialty April 2005 - February 2013
International Paper May 2000 - September 2004
Skills
ColdFusion, jQuery, SQL, AJAX, CSS, SQL Server, XML, JavaScript, HTML, Microsoft SQL Server, XHTML, Eclipse, SharePoint, MySQL, .NET, PHP, Databases, YUI, Web Development, Dreamweaver, IIS, Web Applications, DB2, SDLC
Education
University of Central Oklahoma 1999 — 2000
Master of Business Administration (M.B.A.), Management
Oklahoma State University 1997 — 1999
Bachelor of Science (B.S.), Management Information Systems
Agora Group Inc., April 2015 - Present
Bank of America August 2010 - February 2015
Bank of America August 2009 - August 2010
PFSweb May 2008 - May 2009
CitiFinancial Auto 2003 - 2006
Blockbuster 1997 - 2003
EDS 1985 - 1997
Skills
Project Management, Visio, Program Management, Business Analysis, Vendor Management, SDLC, IT Management, Process Improvement, Change Management, Leadership, PMO, Project Portfolio..., IT Strategy, Disaster Recovery, Enterprise Architecture, ITIL, Quality Assurance, Requirements Analysis, Strategic Planning, Team Management, PMP, SharePoint
Education
Delta State University 1981 — 1985
Bachelor of Business Administration (BBA), Computer Science
Legal Aid of NorthWest Texas June 2013 - Present
Best Buy January 2000 - Present
Jimenz Law Firm January 2014 - March 2014
The Law Offices of Tim O'Hare October 2013 - January 2014
Consolidated Data Services April 2013 - May 2013
Fiserv September 2012 - November 2012
PFSweb May 2012 - September 2012
PepsiCo August 2010 - June 2011
Jack Henry & Associates August 2009 - August 2010
Bank of America October 2008 - December 2008
Skills
Paralegal, Research, Researcher, Communication, Volunteer service, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Lotus Notes, Investigate, Organize, Computer Databases, Write Reports, Correspondence, Proofread, Review Information, Analyze, Investigative Techniques, Troubleshooting, Software Documentation, VMware, Windows Server, Disaster Recovery, Networking, Databases, Servers, Team Leadership, Analysis, Software Installation, Unix, Change Management, XP, Business Analysis, Windows, Active Directory, SQL, Training, ITIL, Computer Hardware, HP, BMC Remedy, Process Improvement, Operations Management, Data Center, Inventory Management, System Administration, Management, Time Management, Legal Writing
Education
University of North Texas 2013 — 2013
Paralegal Certification program, Paralegal
Dallas County Community College 2010 — 2013
College Prep, Technology
Alan Hancock Jr College 1976 — 1979
AA, College Prep
Ernest Righetti High 1972 — 1976
High School, College Prep
PFSweb December 1999 - Present
Tom Thumb September 1998 - Present
Skills
Call Center, Customer Experience, Team Leadership, Call Centers, Business Analysis, Cross-functional Team..., Leadership, Customer Retention, Customer Satisfaction, Coaching, Telecommunications, Sales, Performance Management, Budgets, Business Process..., Retail, Change Management, Management, CRM, Employee Training, Access, Software Documentation, Business Development, Sales Management, Sales Operations, Six Sigma, Recruiting, Analysis, Outsourcing, Troubleshooting, Salesforce.com, Project Planning, Forecasting, Project Management, Outlook, Human Resources, Supply Chain, Time Management, Strategic Planning, Purchasing, Program Management, Employee Relations, Contract Negotiation
Education
Richland Community College 2009 — 2011
Business Administration and Management, General
Diodes Inc September 2009 - Present
Greenshield Financial Services March 2009 - March 2010
PFSweb May 2008 - March 2009
Insight February 2007 - April 2008
News & Gift Shops International March 2004 - February 2007
Alamo Cement Company December 2002 - March 2004
City of Kansas City, MO June 1997 - July 2002
Education
Northwest Missouri State University 1989 — 1991
BS, Finance
Iowa Lakes Community College 1987 — 1989
AA, Business
The Freeman Company September 2014 - Present
DISYS March 2012 - August 2013
Carlisle & Gallagher Consulting Group March 2010 - January 2012
Carlisle & Gallagher Consulting Group June 2009 - December 2009
Texas Book Company March 2007 - December 2008
PFSweb August 2004 - March 2007
NTA Life August 2001 - August 2004
Autozone Corporate April 1997 - August 2001
Jenkens & Gilchrist, PC March 1991 - April 1997
Skills
AS400 system, Business Analysis, Customer Service, JD Edwards, SDLC, Warehouse Management, Data Center, IBM iSeries, Business Strategy, Leadership, Quality Assurance, ERP, Software Documentation, Consulting, Change Management, Management Consulting, Team Building, Team Leadership, Process Improvement, Vendor Management
Education
Eastfield College
Digital Media
Richland College
Software Development
Automotive Distribution Network March 2014 - Present
Autoliv May 2013 - March 2014
PFSweb October 2011 - August 2012
PFSweb February 2008 - October 2011
United States Air Force May 2001 - June 2005
Skills
IBM iSeries, Visio, Servers, SharePoint, Active Directory, SQL, Microsoft SQL Server, Windows Server, Access, Databases, VB.NET, Software Documentation, Systems Analysis, Integration, Database Administration, ERP
Education
Northwest Mississippi Community College 2011 — 2013
Associate's degree, Computer/Information Technology Administration and Management
PFSWeb March 2014 - Present
Ericsson November 2012 - March 2014
American Association for Respiratory Care April 2011 - May 2012
Champion National Security March 2010 - December 2010
Quality Merchant Services 2009 - 2010
Avanade January 2008 - February 2009
Freelance September 2005 - January 2009
Skills
JavaScript, XML, HTML, ASP, Java, Linux, Microsoft SQL Server, AJAX, C#, ASP.NET, CSS, C++, Web Applications, Web Services, Databases, PHP, MySQL, jQuery
Education
Nanjing Normal University 2005 — 2006
Advanced Training, Mandarin Chinese Language
Georgia Institute of Technology 1999 — 2003
B.S., Computer Engineering
Children's Medical Center May 2015 - Present
Southwest Airlines December 2013 - Present
PFSweb March 2008 - Present
Expedia September 2005 - February 2008
Greyhound Lines, Inc. May 2000 - April 2003
Greyhound Lines, Inc. January 1999 - May 2000
Skills
CISA, Security+, Information Security, SharePoint, Sarbanes-Oxley Act, IT Strategy, CISSP, Risk Assessment, Vendor Management, IBM iSeries, Information Security..., Servers, SDLC, Business Analysis, Security, Windows Server, Disaster Recovery, JD Edwards, Visio, Active Directory
Education
Henderson State University 1986 — 1991
Bachelor of Business Administration (BBA), Business Administration and Management, General
PFSweb January 2015 - Present
Technicolor December 2011 - January 2014
Technicolor 2011 - 2012
FedEx Ground March 2011 - December 2011
United States Army April 2002 - April 2010
Memphis Music Foundation 2010 - 2010
Skills
Customer Service, Strategic Planning, Employee Relations, Microsoft Excel, Event Planning, Social Media, Management, Recruiting, PowerPoint, Leadership, Training, Team Building, Inventory Management, Interviews, Employee Training, Microsoft Office
Education
Middle Tennessee State University 2003 — 2007
Mass Communication, Recording Industry Management
The Creative Group March 2012 - Present
PFSweb February 2014 - January 2015
Evolv: Simply Moving Forward August 2012 - March 2014
McKinney Independent School District March 2013 - September 2013
Fossil November 2010 - March 2012
Raytheon July 2007 - January 2008
Skills
jQuery, JavaScript, CSS, Web Development, HTML, XHTML, PHP, Agile Methodologies, Web Applications, AJAX, Microsoft SQL Server, SEO, HTML 5, HTML5, MySQL, Git, Subversion, XML, Teaching, Systematic Theology, Church History, Church Media
Education
Crown College 2013 — 2015
Bachelor of Science (BS), Christian Ministry, 4.0
The Infinite Agency January 2013 - Present
Nightlife Supplements August 2008 - Present
PFSweb August 2009 - October 2012
Vitamin Shoppe December 2007 - August 2009
Towne Park, Ltd June 2006 - July 2007
Skills
Customer Service, Social Media Marketing, Public Speaking, Social Media, Social Networking, Advertising, SEO, Online Advertising, Blogging, Web Analytics, Social Marketing, PPC, Email Marketing, Content Strategy, Website Creation, Strategic Planning, Strategic Partnerships, Leadership Development, Strategic Leadership, Logistics Management, People Development, Business Development, Operations Management, Management Consulting, Strategic Consulting, JD Edwards, Avaya, IEX Total View, MailChimp, Google Analytics, Call Centers, Training, WordPress, Sales, Entrepreneurship, Management, Leadership, E-commerce, Customer Satisfaction, Coaching, Online Marketing, SEM, Google Adwords, Web Marketing, Demandware, Strategy, Market Research, Digital Marketing, Marketing, Copywriting
Education
Florida Gulf Coast University 2003 — 2005
Bachelor of Arts (B.A.), Psychology, 3.31
Lely High School 1996 — 2000
Diploma, Psychology, Graduated with 23 hours of college credit
Bank of America July 2005 - November 2009
PFSweb September 2003 - June 2005
DaisyTek October 2001 - September 2003
Citizens Communications August 2000 - September 2001
PFSweb March 1998 - August 2000
Education
Richland Community College 1994 — 1995
North Garland High School
PFSweb August 2015 - Present
PFSweb August 2015 - Present
Nationwide Insurance September 2014 - June 2015
Amdocs April 2014 - September 2014
Salient Federal Solutions February 2012 - April 2014
Ford Motor Credit Company November 2009 - February 2012
Booz Allen Hamilton April 2008 - October 2009
Fidelity Investments August 2007 - March 2008
Booz Allen Hamilton May 2006 - April 2007
Information Builders October 2004 - April 2006
Skills
Martial Arts Instructor, Business Intelligence, Microsoft SQL Server, DB2, Oracle, Crystal Reports, Dashboard, HTML, Access, Visual Basic, Business Objects, Business Analysis, SQL, SDLC, Agile Methodologies, Enterprise Software
Education
Texas A&M University-Kingsville 1976 — 1978
MBA, Finance
National Taiwan University 1971 — 1975
BA, Economics
PFSweb July 2015 - Present
CompuCom September 2014 - Present
Interconnection June 2013 - September 2014
AT&T January 2011 - July 2013
Skills
OSPF, Routers, Routing, EIGRP, VPN, Networking, Firewalls, Network Administration, Active Directory, VTP, Switches, Routing Protocols, Cisco IOS, Frame Relay, CCNP, Network Design, Network Engineering, Management, Switching, PIX, Network Security, Cisco Routers, DHCP, CCNA, MPLS, Time Management, LAN Switching, Spanning Tree, ASA, Project Management, Training, TCP/IP, Program Management, Team Management, Website Development, RIP, Trunking, Dot1q, HTML, Joomla, Photoshop, Nonprofits, Cisco Nexus, Human Resources, Recruiting, Strategic planning, Workflow Management, T-SQL Stored Procedures, Entrepreneurship, Social Entrepreneurship
Education
Lincoln University (CA) 2012 — 2014
Master of Business Administration (M.B.A.)
Stanford University
StartUp
North Lake College 2007 — 2009
Cisco Network Academy
PFSweb October 2014 - Present
LeadsOnline January 2013 - October 2014
Homecare Homebase December 2011 - December 2012
Freestlye Marketing July 2010 - August 2011
Nike Tournament of Champions June 2010 - August 2011
Skills
Advertising, Social Media Marketing, Marketing Communications, Social Media, Online Advertising, Facebook, Digital Marketing, Marketing Strategy, SEO, Public Relations, Marketing, Sales, Market Research, Trade Shows, Sales Operations, Customer Service, PowerPoint
Education
Harding University 2007 — 2011
Bachelor's degree, Marketing
MEDHOST October 2012 - Present
PFSweb March 2010 - October 2012
PFSweb March 2010 - October 2012
Skills
Systems Analysis, Microsoft SQL Server, SharePoint, Active Directory, IIS, Technical Analyst, Visio, IBM iSeries, EDI
Education
Remington College-Dallas Campus 2008 — 2010
AAS, Information Technology
No name October 2014 - Present
Camping World and Good Sam May 2014 - October 2014
SternoCandleLamp June 2013 - May 2014
PFSweb February 2010 - March 2013
Willowdale Country Club November 2008 - June 2010
T's Ink February 2007 - June 2010
Wiley's Lounge December 1997 - December 2007
MVP Americas December 1997 - February 2000
Coca-Cola Enterprises May 1987 - May 1997
Skills
Inventory Control, Warehousing, Purchasing, Shipping, Accounts Payable, Customer Service, Payroll, Invoicing, Sales, Troubleshooting, Distribution Center..., Pricing, Marketing, Bank Reconciliation, Strategy, sales associate, UPS Shipping, Machine Embroidery, Graphic Design
Education
Missouri Western State University 1980 — 1983
none, Business and accounting
Private homes March 2002 - December 2010
US Census Bureau April 2010 - June 2010
Certification & Calibration Services September 2005 - March 2008
On-the-Go Management Services March 2000 - May 2002
PFSweb September 1998 - February 2000
Skills
Customer Service
Education
Howard Payne University 1969 — 1973
BA
Noble Tile Supply, Inc. September 2007 - Present
Celanese January 2004 - September 2007
PFSweb October 1999 - December 2003
Skills
Financial Reporting, Variance Analysis, Cost Accounting
Education
Keller Graduate School of Management of DeVry University
Masters of Business Administration, Accounting
Banner - University Medical Center August 2014 - August 2015
ScriptSave October 2012 - April 2014
CSC May 2008 - October 2012
Mary Kay Inc. October 2005 - May 2008
Cambridge Integrated Services April 2001 - October 2005
Lend Lease March 2000 - April 2001
PFSweb April 1999 - February 2000
Skills
Agile Project Management, Business Intelligence, Cross-functional Team..., Databases, Data Analysis, Data Mining, Data Warehousing, Enterprise Architecture, Leadership Development, Mentoring, Microsoft BI Suite, Microsoft SQL Server, Oracle Applications, PL/SQL, Predictive Analytics, Project Planning, Problem Solving, Solution Architecture, SQL, T-SQL, Team Building, Team Leadership, Team Management
Education
Northern Arizona University 1994 — 1999
BS, Computer Information Systems
Northern Arizona University 1994 — 1999
Bachelor of Arts (B.A.), Criminal Justice
Careington International Corporation 2013 - 2015
Careington International Corporation 2013 - 2015
Careington International Corporation 2013 - 2015
Betty and Leonard Phillips Deaf Action Center May 2010 - March 2012
Sorenson Communications February 2006 - May 2010
Verizon December 2005 - February 2006
PFSweb September 2003 - July 2005
Skills
Microsoft Office, Non-profits, Microsoft Excel, Strategic Planning, Public Speaking, Microsoft Word, PowerPoint, Research, Payroll, New Hire Paperwork, New Hire Orientations, New Hire Processes, Contract Negotiation, Client Billing, Project Staffing, Forecasting, Data Analysis, Performance Reporting, Statistical Reporting, Utilization Management, Pivot Tables, Account Reconciliation, Customer Service, Customer Satisfaction, Call Centers, Recruiting, Management, Process Scheduler, Nonprofits, Training, Analysis
Education
Northwood University-Texas 1998 — 2002
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
PFSweb October 2014 - Present
PFSweb October 2012 - Present
Merchant Link April 2011 - October 2012
Merchant Link March 2008 - March 2011
Merchant Link February 2006 - April 2008
Skills
Software Documentation, Cross-functional Team..., Process Improvement, Payments, Program Management, Change Management, Project Management, Data Analysis, Team Building, Team Leadership, IT Service Management, Business Development, Computer Network..., Management, TCP/IP, Training Delivery, Technical Support, Integration, Vendor Management, Troubleshooting, Leadership
Education
Liberty University 2005 — 2008
Master of Business Administration (M.B.A.), Business Administration and Management, General
Northwestern State University 2000 — 2003
Bachelor of Science (BS), Computer and Information Systems Security/Information Assurance
Georgetown University
Project Management Certification
University of Northern Colorado
PFSweb Senior ConsultantInforNovember 2013 - Present
Skills
Software Development, Integration, Software Project..., SQL, Enterprise Software, Cross-functional Team..., Supply Chain Management, Supply Chain, Microsoft SQL Server, Requirements Analysis
Education
Michigan State University 1989 — 1994
Bachelor of Applied Science (B.A.Sc.), Computer Software Engineering
PFSweb April 2011 - Present
Sharp Electronics March 2006 - September 2011
PepsiCo - Frito Lay March 2004 - March 2005
Marietta Corporation March 1998 - March 2005
Skills
Continuous Improvement, Procurement, Process Improvement, Cross-functional Team..., Project Management, Vendor Management, Customer Satisfaction, Process Engineering, Change Management, Quality Assurance, Quality Management, SAP, Warehouse Management, ISO 14001, Call Centers, Operations Management, Lean Manufacturing, Kaizen, Team Leadership, SPC, Six Sigma, Strategic Planning, ISO, Software Documentation, Project Planning, Quality Control, Business Analysis, Product Development, TQM, Employee Relations, Root Cause Analysis, PPAP, Supply Chain Management, Management, Value Stream Mapping, Leadership, Training, Program Management, Team Building, Logistics, Visio, Transportation, Supply Chain, Purchasing, Warehousing, Customer Service, Testing, Employee Training, Operational Excellence, FMEA
Education
Strayer University (VA) 2002 — 2004
Master of Business Administration (MBA), Business Administration and Management, General
LeMoyne-Owen College 1975 — 1980
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Capital One November 2012 - Present
Bank of Texas October 2011 - November 2012
Trustmark National Bank June 2005 - August 2011
Trustmark National Bank May 2008 - May 2009
Trustmark National Bank September 2003 - June 2005
Trustmark National Bank September 2000 - September 2003
PFSweb May 1999 - May 2000
Skills
Consumer Banking, Commercial Real Estate, Specialty Lending:..., Community Redevelopment..., Residential Construction, Commercial Banking, Banking, Loans, Portfolio Management, Underwriting
Education
Jackson State University 2001 — 2002
Master of Business Administration (MBA), Business Administration and Management, General
Jackson State University 1995 — 1999
Bachelor of Business Administration (BBA), Marketing
BDC Consultants May 2012 - Present
Trinity Missions Health and Rehab May 2011 - Present
PFSweb August 2010 - May 2011
KP Building Products January 2004 - May 2010
Skills
typing, Microsoft Office, PowerPoint, AS400 system, Filing, Quicken, Oracle 9i
Education
Northwest Mississippi Community College 2000 — 2000
Mississippi State University 1997 — 2000
Fossil Group, Inc. January 2015 - Present
Michaels Stores, Inc. August 2013 - January 2015
PFSweb February 2006 - April 2013
Skills
Project Management, Large Systems..., Superior Client Service, Web Project Management, Financial Analysis, Financial Reporting, Financial Modeling, Warehousing, Call Center, Customer Service
Education
Northwood University-Texas 2000 — 2003
Bachelor of Business Administration (BBA), Finance, General
PFSweb September 2012 - Present
PFSweb September 2009 - May 2012
Hanson Building Materials November 1996 - August 2008
Baylor Health Care February 1989 - October 1993
Skills
Account Management, Logistics, Supply Chain, Customer Service, JD Edwards, Warehouse Management, Warehousing, Operations Management, Logistics Management, Microsoft Office, Project Management, Supply Chain Management, Inventory Management, Training, Team Leadership, Team Building, Management, Call Centers, Access, Vendor Management, Sales, Project Planning, Strategic Planning, Program Management, Customer Satisfaction, Leadership, Budgets, Forecasting, Change Management, Software Documentation, CRM, Quality Assurance, Team Management, Cross-functional Team..., Purchasing, Analysis, Business Process..., Business Analysis, MS Project, Business Intelligence, Sourcing, Contract Negotiation, Negotiation, SharePoint, Human Resources, Employee Training, Employee Relations, Recruiting, Performance Management
Education
El Centro College 1994 — 1995
Building and Facility Management
H. Grady Spruce 1974 — 1977
High School Degree, 12th
Hilton Worldwide July 2014 - Present
PFSweb November 2010 - June 2014
Skills
Process Improvement, Program Management, Cross-functional Team..., Business Analysis, Vendor Management, E-commerce, Business Process..., Analytics, Forecasting, Analysis, Operations Management, SQL, Adobe Analytics, R, Web Analytics
Education
Oral Roberts University 2002 — 2007
Bachelor of Business Administration (B.B.A.), Marketing
PFSweb July 2011 - Present
Caterpillar Logistics Inc. 2009 - 2011
Ford Motor Company May 2004 - August 2009
Skills
Warehousing, Transportation..., Process Improvement, Supply Chain, Continuous Improvement, Management, Training, Cross-functional Team..., Customer Satisfaction, Team Leadership, Vendor Management, Logistics, Operations Management, Warehouse Management, Inventory Management, Account Management, Transportation, Distribution Center..., 3PL, Change Management, Project Planning, Production Planning, Purchasing, Leadership, Materials Management, Team Building, Forecasting, Six Sigma, Supply Chain Management, Logistics Management, Inventory Control, Supply Chain..., Procurement
Education
University of Tennessee-Knoxville - College of Business Administration 1984 — 1986
Associate's degree, Business Administration, Management and Operations
Overton High School
PFSweb October 2014 - Present
LeTourneau University May 2014 - August 2014
Gail Borden Public Library November 2012 - June 2013
Gail Borden Public Library July 2012 - November 2012
Trinity International University January 2010 - May 2010
Sodexho/Creative Dining Service October 2005 - December 2009
Education
Dominican University 2010 — 2012
Master of Arts (M.A.), Library and Information Science
Trinity International University 2005 — 2010
Bachelor of Arts (B.A.), History
PFSweb May 2012 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets
Education
Kaplan University
PFSweb June 2006 - Present
Ingram Entertainment June 1985 - February 2006
Skills
Inventory Management, Logistics, Team Building, Account Management, Vendor Management, Supply Chain, Supply Chain Management, Process Improvement, Team Leadership, Operations Management, Training, Cross-functional Team..., Warehousing
Education
Iowa State University
University of Maryland University College
Bachelor of Science (BS), Management