Stream Global Services
Industry: Company
DescriptionStream Global Services, was a BPO company acquired by Convergys through a definitive merger, together with more than 37,000 employees in 22 countries and 50 contact centers. The footprint of the company included countries across North America, Europe, Asia Pacific, Latin America, Middle East and Africa. Headquarters: Eagan, Minnesota, United States CEO: Kathryn V. Marinello (20 Aug 2010–) Number of employees: 37,000 Subsidiaries: Stream International, Inc., eTelecare, Parent organizations: Convergys, Sgs Holdings Inc.
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Stream Global Services Employees
One Touch Direct September 2014 - Present
Hillsbough County Schools January 2014 - Present
Stream Global Services July 2012 - January 2013
Environmental Labs May 2009 - July 2011
University of South Florida January 2008 - May 2010
Skills
client interaction, Team Leadership, Customer Relations, ArcMap, Testing, Customer Service, Research, CRM, Leadership, Training
Education
University of South Florida 2007 — 2010
B.S., Environmental Science
Hillsborough Community College 2005 — 2007
A.A., Liberal Arts
One Touch Direct September 2013 - Present
Verizon Business - Siwel Consulting Inc. March 2006 - October 2012
Stream Global Services July 2001 - December 2003
Premier Retail Networks October 2000 - August 2001
Skills
CompTIA A+ Certification, VoIP, VPN, LAN-WAN, WAN, Switches, Routers, IP, TCP/IP, Network Design, Network Security, Computer Network..., Telecommunications, Cisco IOS, Juniper, Ethernet, Troubleshooting, Network Engineering, Frame Relay, VMware, Windows Vista, Windows 7, Unix, Mainframe, Desktop Computers, Active Directory, Outlook, Lotus Notes, RSA SecurID, Cisco VPN, Symantec Endpoint..., Safeboot, HTML, Servers, Help Desk Support, Cisco Technologies, SCCM, Windows XP Pro, FTP, Microsoft Office, Sametime, McAfee Antivirus, Symantec Antivirus, CMIS, BMC Remedy, ETMS, Avaya CMS Supervisor, Sabre, Citrix, Remote Desktop
Education
University of South Florida 1980 — 1984
Degree Not Completed, Computer Science
University of South Florida January 2014 - Present
Over the Top Games October 2013 - May 2014
The Law Office of Dominic O. Fariello, P.A. January 2011 - June 2012
Stream Global Services January 2010 - September 2010
Skills
Higher Education, Research, Student Affairs, Data Analysis, Science, Grant Writing, Qualitative Research, Public Speaking, Critical Thinking, Analysis, Editing, Technical Writing, Stata, Instructional Design, Lecturing, Quantitative Research, PowerPoint, Report Writing, Community Outreach, Microsoft Office, Curriculum Design, Tutoring, Educational Technology, Adult Education, Fundraising, Policy, Social Networking, Research Design, College Teaching, Policy Analysis, Curriculum Development, Distance Learning, Staff Development, Nonprofits
Education
University of South Florida 2013 — 2015
Master’s Degree, Government and International Affairs
University of South Florida 2005 — 2009
Bachelor of Arts (B.A.), Political Science / Philosophy
CareerSource Tampa Bay (Tampa Bay Workforce Alliance) July 2012 - August 2014
The Bank of Tampa February 2012 - June 2012
Hillsborough Community College October 2008 - February 2012
Stream Global Services May 2008 - October 2008
Rep Scheduler® - Scheduling Software for Hospitals and Reps April 2007 - March 2008
Skills
Microsoft Office, Windows, Customer Service, Teamwork, Networking, Computer Hardware, Customer Support, Microsoft Excel, PowerPoint, Microsoft Word, Troubleshooting, Data Entry, Computers, Technical Support, Information Technology, Windows 7, Windows XP, Process Improvement
Education
University of South Florida 2009 — 2014
Bachelor of Science (BS), Information Technology, 3.3 GPA
Hillsborough Community College 2006 — 2009
Associate of Arts (AA), Business Administration and Management, General
Vital Network Services September 2015 - Present
Livingstone Realty Inc January 2014 - Present
School District of Hillsborough County August 2010 - Present
Tampa Capoeira October 2004 - Present
Keller Williams Tampa Properties June 2013 - January 2014
Stream Global Services December 2009 - May 2010
Smokey Bones Bar & Fire Grill January 2003 - December 2009
Skills
Teaching, Public Speaking, Mathematics Education, Tutoring, Microsoft Office, Team Leadership, Martial Arts, PowerPoint, Management, Classroom, Dell Computers, Real Estate Transactions, Research, Sales, Event Planning, Microsoft Excel, Marketing, Community Outreach, Customer Service, Music Production, Music Performance, Real Estate Development, Capoeira, Mathematics, Coaching, Data Analysis, Social Media, Microsoft Word, Dell Workstations, Real Estate Financing, Acrobatics, Leadership, Network Troubleshooting
Education
Hillsborough Community College 2014 — 2014
Cisco, Computer Systems Networking and Telecommunications
University of South Florida 2002 — 2009
BS, Mathematics
Cerner Corporation March 2013 - Present
Stream Global Services February 2012 - March 2013
Stream Global Services June 2011 - February 2012
Skills
Microsoft Office, Troubleshooting, Technical Support, Windows, Red Hat Cluster Suite, Linux, Unix, Java Enterprise Edition, Windows Server, Cerner, Cerner CCL, Computer Repair, Help Desk Support, Windows 7, BMC Remedy, Seibel, WebSphere, Windows 8.1, Red Hat Linux, DNS, Customer Support, Customer Service, Active Directory
Education
University of South Florida 2006 — 2011
Bachelor of Science (BS), Computer Engineering
Curse, Inc. September 2015 - Present
Curse Inc May 2012 - September 2015
Curse Inc January 2012 - May 2012
Curse Inc March 2011 - January 2012
Swanktank, LLC May 2010 - October 2010
Stream Global Services July 2008 - April 2010
Burnetti, P.A. April 2005 - July 2008
Skills
PHP, Software Development, Redis, MySQLi, Community Management, MySQL, jQuery, Apache, HTML 5, JavaScript, Visual Basic, AJAX, Git, Online Gaming, Web Development, Subversion, CSS, HTML, WordPress, Agile Methodologies, Linux, HTML5
Education
University of South Florida 2005 — 2007
Computer Science
That's Us Technologies October 2012 - Present
Stream Global Services August 2010 - July 2012
Your Shore Connections May 2007 - July 2010
Skills
Computer Hardware, Computer Software..., Computer Proficiency, RAID, File Transfer, Data Aggregation, VPN, Customer Service, Teamwork, VoIP, Software, Training, Domain Management, Domain Registration, Technical Support, Troubleshooting, Windows, Customer Satisfaction, Management, Networking, Windows 7, Project Management, Active Directory, CRM, QAQC
Education
University of South Florida 2005 — 2006
Mechanical Engineering
Norfolk Southern January 2012 - January 2013
Stream Global Services August 2011 - January 2012
Citigroup September 2010 - January 2011
Skills
Visio, Access, SQL, C, Java, C#, C++, DB2, AIX, Unix, SaaS, Perl
Education
University of South Florida 2008 — 2010
BS, Information Systems Management
Pasco-Hernando Community College, Dade 2007 — 2008
Associate of Arts, General Studies
Pizza Famiglia February 2009 - September 2014
Shriners Hospitals for Children August 2012 - February 2013
Select Staffing June 2009 - August 2009
Bisk Education 2006 - 2008
United States Postal Service May 2005 - December 2005
Coventry Health Care, an Aetna Company June 2004 - May 2005
Sitel October 2004 - January 2005
Stream Global Services December 2003 - May 2004
Concentra July 2002 - December 2003
Skills
Visual Basic, Data Entry, Word Processing, Microsoft Office, Bilingual Communications, Customer Support, Visio, Microsoft Excel, Microsoft Word, 10 Key, AutoCAD, Sony Vegas Video, PowerPoint, Customer Retention, Customer Service, C++, JavaScript, Spanish Translation, Proofreading
Education
Hillsborough Community College 1995 — 2003
Computer Software Engineering
University of South Florida 1998 — 2000
Civil Engineering
Telecoms February 2015 - Present
Advance Digital July 2013 - February 2014
Datapipe, Inc February 2012 - July 2013
Datapipe February 2011 - March 2012
Elite Hosts, Inc. March 2010 - April 2010
Reality Check Network July 2009 - December 2009
Hivelocity Hosting January 2009 - April 2009
R-Stream LLC April 2008 - November 2008
Stream Global Services August 2007 - February 2008
J.W. Mitchell High School August 2000 - May 2003
Skills
Linux, Cisco Technologies, FreeBSD, Solaris, Apache, System Administration, PHP, SQL, Automation, Windows Server, Perl, Data Center, PostgreSQL, Troubleshooting, Red Hat Linux, TCP/IP, Mac OS, Operating Systems, VMware, SAN, Nagios, OS X, Unix, Virtualization, DNS, Databases, Technical Documentation, Shell Scripting, High Availability, Nginx, Asterisk, OpenBSD, Servers, Bash, Load Balancing, Puppet, VMware ESX, Firewalls, System Deployment, Disaster Recovery, RedHat, Server Architecture, NFS, NAS, Xen, Open Source
Education
University of South Florida 2003 — 2009
CAE December 2011 - Present
Checkers Drive In Restaurants May 2008 - April 2009
Stream Global Services March 2008 - May 2008
JPMorgan Chase April 2007 - March 2008
CGS June 2004 - January 2007
Skills
SharePoint, Software Development, Software Documentation, Microsoft SQL Server, C#, ASP.NET MVC, jQuery, Node.js, ITIL, DevOps, Agile Methodologies, JavaScript, CSS, HTML, Project Server, Entity Framework, Active Directory, Computer Hardware, Visio, Technical Support, Troubleshooting, Access, BMC Remedy, System Administration, Customer Service, Microsoft Office, Scrum, Data Analysis, Call Centers, VB.NET, Visual Studio, .NET, Change Management, Release Management, Configuration Management, SQL, Powershell, Git, Footprints, Redis
Education
University of South Florida 2010 — 2012
Bachelor's Degree, Management Information Systems and Services
Hillsborough Community College 2003 — 2010
Associate's Degree, Business Administration
Hope Counseling Centers May 2011 - Present
Hope Counseling Centers January 2010 - May 2011
Hope Counseling Centers September 2009 - January 2010
Manatee Glens October 2008 - July 2009
Stream Global Services August 2006 - May 2007
Skills
Therapists, Behavioral Health, Clinical Supervision, Stress Management, Case Management, Anger Management, Grief Counseling, Life Transitions, Post Traumatic Stress, Self-esteem, Psychological Assessment, Teaching
Education
Argosy University Tampa 2014 — 2017
Doctor of Psychology (Psy.D.), Clinical Psychology
Argosy University Tampa 2007 — 2011
Master of Arts (M.A.), Clinical Psychology
University of South Florida 2003 — 2007
Bachelor of Arts (B.A.), Psychology
Stream Global Services 2012 - 2012
Florida Public Service Commission November 2009 - March 2010
WilsonMiller Inc January 2007 - February 2008
StingRay Construction May 2004 - June 2005
Coons Creek Recreation January 1997 - November 1999
Education
American InterContinental University Florida, USA 2010 — 2011
MBA, Finance, Project Management
Hillsborough Community College
Leadership Academy United States Air Force
University of South Florida
BACHELOR OF SCIENCE DEGREE, 2009Civil Engineering; Occupational Safety and Health Administration
Grady Health System January 2015 - Present
Convergent Communications April 2013 - Present
Scientific Games April 2014 - October 2014
Sabrina's Cake Studio August 2008 - March 2013
in touch April 2007 - June 2010
Stream Global Services December 2005 - May 2007
Skills
Leadership, Microsoft Office, Customer Service, Team Leadership, Microsoft Office 2007, Office Equipment, 10 Key, Marketing, Multi-line Phone, Virtual Assistance, Microsoft Excel, Customer Satisfaction, Event Planning, Office Management, Inter-personal, Internet, Typing, Communication, Team Building, Teamwork, Team Management, Telecommunications, Multi Tasking, Committment, PowerPoint, Outlook, MS Project, Clerical Skills, Clerical, Strategic Planning, Event Management, Mac, Mac OS X Server, Spreadsheets, Travel Planning, Invoicing, Schedules, Time Management, Social Networking, Technical Support, SAP
Education
University of South Florida 2007 — 2014
Bachelor's Degree, Business Administration and Management, General
HR Unlimited LLC November 2011 - Present
Stream Global Services May 2000 - November 2011
HR Alternatives, Inc. April 1999 - May 2000
Bankers Insurance Group November 1990 - April 1999
Skills
HR Policies, Employee Relations, Interviewing, Legal Compliance, Employee Benefits, Policy, Screening, Workforce Management, Employee Engagement, Performance Management, Talent Management, HR Consulting, Job Descriptions, Orientation, Call Center, Organizational..., Employment Law, BPO, Sourcing, Outsourcing, Mergers/Acquisitions/New..., Contract Recruitment, Personnel Management, Interviews, Employee Handbooks, New Hire Orientations, Management, Recruiting, Leadership, Human Resources, Call Centers, Applicant Tracking..., Training, Deferred Compensation, Strategy, Internet Recruiting, Onboarding, Talent Acquisition, Workforce Planning, Labor Relations, Succession Planning, Compensation & Benefit, Technical Recruiting, College Recruiting
Education
University of South Florida
BA, Business Administration
Angelica February 2012 - Present
Multiversal Writing July 2012 - Present
DeMille Computer Solutions February 2002 - Present
Stream Global Services November 2010 - May 2011
Volt Technical Resources September 2008 - May 2009
Skills
Computer Repair, Computer Security, Microsoft Office, Database Administration, Programming, Linux, Computer Hardware, Active Directory, Microsoft Exchange, Software Project..., SharePoint, Systems Analysis, Adobe Creative Suite, TCP/IP, Multimedia, Marketing Research, Servers, IIS, System Administration, Desktop Support, Software Installation, Windows Server, Technical Support, Networking, Microsoft SQL Server, Social Networking, Writing, Blogging, WordPress, Data Mining, Internet Research, American Politics, Microsoft OneNote 2013, Microsoft Outlook 2013, Microsoft Word, Microsoft Certified..., Access, VMware, VPN, Troubleshooting, Security, Visio, Citrix, Cisco Technologies, Hardware, Management Consulting, Faceboook, Twitter, Philosophy, Spirituality
Education
University of South Florida 2005 — 2008
Master's degree, Management Information Systems
University of South Florida - College of Business Administration 2005 — 2008
B.A in Business Administration. M.S. in Management Information Systems, Management Information Systems, 3.9
PODS September 2015 - Present
Superior Uniform Group June 2015 - September 2015
Best Buy July 2014 - September 2015
WonderTech February 2014 - May 2014
Stream Global Services November 2008 - May 2009
Skills
Active Directory, Computer Hardware, Windows 7, Windows 8, Troubleshooting, Critical Thinking, Networking, Customer Service, Microsoft Office, Photoshop, Teamwork, Time Management, OS X, Social Networking, Communication, Social Media, Event Planning, Public Speaking, Retail, Sales, Research, Employee Training, Typing
Education
University of South Florida
Bachelor of Science (B.S.), Computer Science
Land O' Lakes High School 2004 — 2008
eBusiness Solutions Online July 2010 - Present
One Touch Direct March 2014 - April 2015
One Touch Direct December 2013 - April 2014
One Touch Direct April 2013 - December 2013
South University October 2012 - December 2012
PsyCare August 2007 - May 2010
Stream Global Services November 2006 - March 2007
Happy Labels July 2005 - September 2006
Southwest Florida College January 2005 - March 2005
University of South Florida August 2001 - September 2004
Skills
IT, IT Solutions, Computer Security, Windows Server, Microsoft SQL Server, Website Development, Web Design, Web Project Management, Web Content, Dreamweaver, PHP, phpMyAdmin, JavaScript, Adobe Creative Suite, html5, CSS3, Internet, E-commerce SEO, E-commerce, E-commerce Consulting, SEO, Microsoft Office, Access, MS Project, Software Installation, Computer Hardware, Cloud Computing, CMS, LMS, SharePoint, Google Adwords, Project Management, Multimedia, HTML, Adobe Acrobat, Online Marketing, Customer Service, Management, Social Media, Team Building, Training, Public Speaking, Information Technology, Troubleshooting, Technical Support, Windows, Leadership, Software Documentation, Social Media Marketing
Education
University of South Florida 2001 — 2004
Master of Education (M.Ed.), Curriculum and Instruction/Instructional Technology
University of South Florida 2001 — 2004
Master of Arts (M.A.), Psychology - Applied Behavior Analysis
University of South Florida 1999 — 2001
Bachelor of Arts (B.A.), Psychology
University of South Florida
Bachelor of Applied Science (B.A.Sc.), Information Technology
Waldorf Astoria Hotels & Resorts January 2015 - Present
International Cruise and Excursions, Inc. August 2014 - Present
Asurion November 2013 - May 2014
Stream Global Services November 2012 - January 2014
Fairmont Scottsdale Princess May 2012 - January 2014
Walt Disney World May 2009 - October 2011
SeaWorld : Anheuser Busch Entertainment January 2006 - May 2009
Education
University of Southern California 2008 — 2011
Bachelor of Arts (B.A.), Advertising
Vertafore October 2014 - Present
MHD Communications June 2013 - October 2014
Oglethorpe, Inc November 2011 - June 2013
Stream Global Services September 2010 - November 2011
Skills
Cisco Technologies, Amazon Web Services..., Amazon EC2, Powershell, Lync Server 2013, Office 365, Windows Azure, Microsoft Exchange, Veeam, ESXi, VMware, Hyper-V, Cisco Routers, Cisco ASA, Windows Server, Remote Desktop, Citrix, Networking, Servers, Active Directory, Troubleshooting, Disaster Recovery, DNS
Education
University of South Florida 2004 — 2009
Psychology
Convergys August 2007 - Present
Stream Global Services February 2006 - August 2007
Qualxserv/Wang August 1999 - November 2006
Best Buy January 1998 - August 1999
Skills
Technical Support, Help Desk Support, Troubleshooting, Call Center, Laptops, XP, Printers, Sla, A+ Certified, Computer Hardware, Service Delivery, Windows 7, BMC Remedy, Norton Ghost, Active Directory, Management, Workforce Management, Contact Centers, Escalation, Citrix, Avaya, Lotus Notes, IT Service Management, Incident Management, Leadership, Leadership Development, KPI Reports, Operational Planning, Customer Experience, Microsoft Excel, Team Building, Mentoring, Process Improvement, Business Process..., Call Centers, COPC, Customer Satisfaction, Dell Computers, Service Desk, Windows XP, Team Leadership, Team Management, Networking, Performance Management, Customer Service, Outsourcing, BPO
Education
University of South Florida 2002 — 2004
Electrical and Electronics Engineering
Florida Career College 1998 — 1999
Computer Technology/Computer Systems Technology
Convergys August 2014 - Present
Stream Global Services October 2012 - August 2014
Staples July 2011 - October 2012
Circuit City November 2007 - March 2009
Skills
Computer Hardware..., Java, CSS, C, HTML, Customer Service, Web Design, Game Server..., Technical Support
Education
University of South Florida 2007 — 2012
Bachelor's Degree, Management Information Systems, General
Clearcomm NC, Inc July 2015 - Present
Clearcomm of Tampabay - MetroPCS Authorized Dealer July 2010 - August 2015
Las Americas Herald August 2001 - November 2011
APAC Customer Services July 2009 - July 2010
Stream Global Services January 2009 - April 2009
Circuit City September 2007 - January 2009
Skills
Call Center, Customer Service, Customer Satisfaction, Troubleshooting, Technical Support, Computer Hardware, Telecommunications, Active Directory, Networking, Team Leadership, Hardware, Microsoft Office, XP, Windows, Sales, Leadership, Account Management, Sales Operations, New Business Development, Team Building, Sales Management, Wireless, Customer Retention, Mobile Devices, Training, Retail, Social Media, Product Management, Marketing Strategy, Call Centers
Education
University of South Florida - College of Business Administration 2004 — 2007
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Hillsborough Community College 2004 — 2006
Associate's Degree, Economics
School District of Hillsborough County January 2013 - Present
School District of Hillsborough County May 2012 - December 2012
Geek Squad August 2006 - December 2012
Lugo's Martial Arts & Wellness July 2008 - December 2011
Stream Global Services February 2006 - August 2006
Best Buy October 2004 - February 2006
Skills
Troubleshooting, Microsoft Office, Computer Hardware, Windows, Customer Service, Windows 7, Altiris, Scripting, Virtualization, Server Administration, Symantec Endpoint..., Symantec Management..., Programming, Windows Server, Active Directory, Encryption, Network Administration, Wireless Networking, Software Deployment, System Deployment, Shell Scripting, Information Technology, VMware Infrastructure, Hyper-V, Replication Technologies, Data Recovery, Desktop Administration, Windows Azure, Domain Management, Virus Removal, AutoIt, Microsoft SQL Server, MySQL, Joomla, WordPress, Graphic Design, Web Design, Adobe Creative Suite, Office 365, Windows 8.1, Mac OS, Android, Windows Phone, iPad Support, iPhone Support, Cloud Computing, Public Speaking, Teaching, Technical Training, Technical Presentations
Education
University of South Florida 2007 — 2011
Bachelor of Arts (B.A.), Communication and Media Studies
ConnectWise October 2014 - Present
ConnectWise January 2013 - October 2014
ConnectWise November 2010 - December 2012
Stream Global Services January 2010 - November 2010
Skills
Cloud Computing, SaaS, Enterprise Software, Managed Services, Windows Server, Disaster Recovery, Virtualization, ConnectWise, Management, Business Development, Data Center, IT Service Management, Leadership, Networking, Project Management, Software Documentation, Training, Consulting
Education
University of South Florida 2007 — 2009
B.S. Business Administration, Management Information Systems
We Care Life Source January 2011 - Present
MAYS PLACEMENT SERVICES August 2013 - April 2014
Seminole Hard Rock Hotel & Casino Tampa January 2008 - May 2013
Stream Global Services July 2006 - August 2007
City of Plant City August 2003 - June 2006
Skills
Teambuilding &..., Staff Development, Event Planning, Expense Reduction, Records Management, Accounts Payable &..., Inventory Management, Interpersonal..., Written & Verbal..., Microsoft Office Suite, Accounts Payable, Employee Relations, Leadership, Expenses, Microsoft Office, Program Management
Education
University of South Florida 2007 — 2010
Bachelor's Degree, Marketing
Hillsborough Community College 2003 — 2007
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Nitro Mobile Solutions February 2015 - Present
U.S. News University Connection, LLC / Bisk Education July 2013 - February 2015
Cousin Corporation of America / Prima Bead October 2011 - July 2013
Daniels Corporation March 2010 - September 2011
Stream Global Services October 2007 - March 2010
Custom Manufacturing & Engineering February 2007 - August 2007
Skills
ASP.NET Web API, ASP.NET MVC, HTML5, JavaScript, Microsoft SQL Server, CSS, IIS, Bootstrap, XML, AJAX, Windows Server 2008, JSON, Responsive Web Design, jQuery, jQuery UI, MySQL, Databases, Visual Studio, .NET, VB.NET, Photoshop, Subversion, SEO, ColdFusion, HTML, Eclipse, Tortoise SVN, Dreamweaver, Coldbox, SAP Business One, Microsoft Office, SQL Server, C#, Sitefinity, AbleCommerce, SQL Server Management..., Handlebars, SQL, Web Development
Education
University of South Florida 2010 — 2011
MS, Management of Information Systems
University of South Florida 2003 — 2007
BS, Management of Information Systems
Salesforce April 2015 - Present
Salesforce September 2013 - April 2015
Marin Software January 2013 - September 2013
ForceBrain.com June 2012 - January 2013
ForceBrain.com January 2012 - June 2012
Stream Global Services November 2010 - January 2012
Skills
Salesforce.com, Customer Service, Customer Relations, Dashboards, Administration, Troubleshooting, Data Migration, Outlook, Force.com, CRM, Relational Databases, Relational Data Modeling, Data Management, CRM Administration, Business Analysis, Call Center, Dashboard, System Administration, Customer Support, Project Management, Customer Engagement, SQL, Technical Support, Analytics, Customer Satisfaction, SFDC, Enterprise Software, SaaS, Mobile Devices, Software Documentation, Call Centers, Cloud Computing, Salesforce.com..., Salesforce.com..., Integration, Solution Architecture, Program Management, Business Process, Strategy, Professional Services, Marketing Automation, Management, PaaS, Salesforce.com..., Process Improvement, Leadership, Certified..., Business Intelligence, Software Implementation, Lead Generation
Education
University of South Carolina - Darla Moore School of Business 2009 — 2010
Accounting, Auditing, Mathematics
Summerville High School 2005 — 2009
Diploma, Business, Fine Arts
IBM Global Process Services April 2015 - Present
IBM Global Process Services May 2012 - Present
IBM Global Process Services April 2010 - August 2012
Stream Global Services October 2009 - April 2010
eTelecare Global Solutions November 2006 - October 2009
eTelecare Global Solutions 2000 - 2007
FAS Technologies Inc. 1999 - 2000
Skills
BPO, Workforce Management, Mentoring, Leadership, Call Center, Performance Management, Change Management, Strategic Planning, Strategic Communications, Organizational..., Management, Vendor Management, Outsourcing, Program Management, Business Process..., Call Centers, Training, Operations Management, Human Resources, Talent Acquisition, Team Management, Process Improvement, Transition Management, Six Sigma, Employee Engagement, Customer Satisfaction, Customer Experience, Contact Centers, Business Analysis, Offshoring, Sla, CRM, Business Process, Business Transformation, Shared Services, Team Leadership
Education
University of the Philippines 1997 — 1999
Masters Degree, Industrial Relations
University of the Philippines 1995 — 1997
Diploma, Industrial Relations
University of Santo Tomas 1990 — 1994
Bachelor of Science, Psychology
Intelligent Business Consulting October 2012 - March 2015
Stream Global Services January 2010 - September 2012
Stream Global Services 2007 - 2010
Stream Global Services 2004 - 2007
Stream International 2002 - 2004
Stream Global Services 2000 - 2002
Skills
Business Analysis, Analytics, Process Improvement, Business Requirements, Management, Oracle E-Business Suite, Oracle HR, Oracle Discoverer, Human Resources, Agile Application..., Dashboard Metrics, Resource Allocation, Workforce Management, BPO, SDLC, KPI Dashboards, UAT coordination, Call Center, Call Centers, Outsourcing, Contact Centers, Customer Experience, Performance Management, Leadership, Vendor Management, Customer Satisfaction, Call Center Development, Microsoft Excel, Operations Management, CRM, Training, Service Delivery, Offshoring, Team Building, Telecommunications, Technical Support, Business Process..., Team Leadership, Customer Retention, Sla, Global Management, User Interface Design, Business Intelligence, Software Documentation, Requirements Gathering, Forecasting, Avaya, Resource Management, HRIS, Quality Assurance
Education
University of South Florida - College of Business Administration 2002 — 2004
Bachelor's Degree, Business Administration; Major: Finance & Information Systems Management
Insurance & Payroll Solutions February 2015 - Present
DadaKey Solutions October 2011 - Present
Key Elucidation LLC November 2003 - Present
Stream Global Services June 2000 - April 2009
Skills
Real Estate, Operations Management, Call Center, CRM, Appraisals, BPO, Process Improvement, Customer Satisfaction, Vendor Management, Call Centers, Analysis, Management, Budgets, Business Analysis, Coaching, Customer Experience, Leadership, Outsourcing, Team Building, Team Leadership
Education
Hillsborough Community College 2003 — 2003
Appraiser
Hillsborough Community College 1997 — 1999
AA, Engineering
Strayer University-Maryland
B.S., Economics
University of South Florida
Bank of America Merchant Services January 2014 - Present
Stream Global Services November 2011 - April 2013
Insurance and Financial Sales February 2009 - November 2011
AEGON January 2009 - February 2009
Aegon, Western Reserve Life 2006 - 2009
AEGON October 2006 - December 2008
MetLife 2003 - 2005
Self Employed 1999 - 2003
John Hancock 1993 - 1999
Education
University of South Florida 1988 — 1991
BS, Finance
VERINT September 2011 - Present
Aspect Software August 2005 - August 2011
Stream Global Services April 2004 - June 2005
F-ONE, INC November 2003 - February 2005
H. LEE MOFFITT CANCER CENTER & RESEARCH INSTITUTE November 2002 - July 2003
SEMINOLE ELECTRIC COOPERATIVE INC August 2001 - May 2002
Skills
CTI, IVR, ACD, Contact Centers, Unified Communications, Call Logging, VoIP, Telephony, Enterprise Software, Call Center, Avaya, SIP, Call Centers, Lync, Windows Server, Networking, Cisco Technologies, IP, Troubleshooting, Databases, Switches, Technical Support, Testing, Servers, Microsoft Exchange, Software Installation, Hardware, Firewalls, Software Development, Windows, System Deployment, TCP/IP, Integration, Windows XP, XP, Cloud Computing, Pre-sales, Telecommunications, SQL, VMware, Oracle, Data Center, Operating Systems, VPN, Disaster Recovery, IIS, Virtualization, Genesys, Cisco Call Manager, SaaS
Education
University of South Florida 1999 — 2002
Bachelor's degree, Marketing & Information Systems Management.
University of South Florida
Bachelor's degree in Marketing and Management Information Systems, Marketing and Management Information Systems
Citi September 2014 - Present
JPMorgan Chase September 2013 - September 2014
JPMorgan Chase September 2011 - August 2013
JP Morgan Chase April 2010 - September 2011
Stream Global Services March 2008 - August 2009
Skills
Banking, Risk Management, Financial Analysis, Business Analysis, Analysis, Process Improvement, Leadership, Team Building, Loans, Software Documentation, Data Analysis, Management, OFAC, Business Process..., Training, Customer Service, Outlook, Microsoft Office, SWIFT payments
Education
University of South Florida - College of Business Administration 2010 — 2012
Bachelor of Arts (B.A.), General Business with Concentrations in Finance and Management
Hillsborough Community College 2007 — 2010
Associate of Science, Business Administration
Critical IT, LLC October 2011 - Present
Afrihair Salons, Inc. August 2006 - Present
Stream Global Services 2007 - 2010
Skills
Workforce Management, Troubleshooting, BPO, Contact Centers, Computer Hardware, Customer Experience, Customer Service, Customer Satisfaction, Quality Assurance, Software Installation, Performance Management, Team Management, Microsoft Office, Dell Computers, Call Center, Coaching, Microsoft Excel, CompTIA A+ Certification, CompTIA Network+..., Avaya, Microsoft Certified..., Microsoft Certified..., Six Sigma, CompTIA Security+..., CIW, Certified Fiber Optic..., Certified Fiber Optic..., CCNA (ICOMM), Technical Support, Call Centers, Offshoring, Call Center Development, Hardware, Laptops, CompTIA, Active Directory, Management, Leadership, Server Administration, Service Delivery, Windows 7, Operating Systems, XP, Team Leadership, Vendor Management, Outsourcing, Networking, Software Documentation, Windows Server, Help Desk Support
Education
University of South Florida 2013 — 2015
Master's Degree, Management Information Systems, General
Hillsborough Community College 2012 — 2012
Information Systems, Computer and Information Sciences and Support Services, A
Western Governors University 2008 — 2010
Information Technology (Software), Information Technology, A
Convergys March 2014 - Present
Stream Global Services December 2011 - Present
SeaWorld Parks & Entertainment September 2006 - January 2012
Freeze Frame Photobooths, LLC August 2004 - September 2006
Eastman Kodak June 2003 - August 2005
Skills
Customer Service, Supervisory Skills, Time Management, Training, Teamwork, Leadership, Team Building, Inventory Management, Coaching, Inventory Control, Microsoft Word, Telephone Skills, Store Management, Loss Prevention, Data Entry
Education
University of South Florida 2004 — 2013
Biomedical Sciences
Stream Global Services August 2010 - February 2012
US Army February 2003 - February 2007
Education
University of South Florida 2011 — 2013
Bachelor of Arts (B.A.), History
Hillsborough Community College 2009 — 2010
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Stream Global Services 2011 - Present
Best Buy November 2007 - June 2011
Gamestop October 2005 - November 2007
Skills
Writing, English, Technical Writing, Creative Writing, Customer Service, Customer Support, Technical Support, Dell Computers, Computer Repair, Education, Quick Study, Data Entry, Multi Tasking, Time Management, Self Management, Highly Reliable, Learning Quickly, Adaptability, Audio Visual Support, Home Theater, Computer Hardware, Computer Proficiency, Receptionist Duties, Highly personable, Microsoft Office, Software Support, Highly Dedicated, Technology, Teacher Training, Personal Training
Education
University of South Florida 2004 — 2010
Bachelor of Arts (B.A.), English
Netflix December 2013 - May 2014
Office Depot August 2013 - October 2013
Stream Global Services July 2012 - May 2013
Safeway April 2012 - June 2012
Dollar Tree Stores July 2009 - January 2010
Blockbuster April 2008 - October 2008
Skills
Call Centers, Technical Support, Customer Experience, Customer Satisfaction, Troubleshooting, Customer Service, 10 Key, Typing, Microsoft Office, Computers
Education
Texarkana College 2010 — 2011
Two-Term Office Careers
University of Saskatchewan 2006 — 2007
General Studies
Mom365 January 2015 - Present
Stream Global Services June 2013 - November 2014
Walmart November 2010 - June 2013
Education
University of South Florida 2010 — 2014
Bachelor's degree, Organizational Communication, General, Senior
Hillsborough Community College 2007 — 2010
Associate's degree, Liberal Arts