Stream Global Services
Industry: Company
DescriptionStream Global Services, was a BPO company acquired by Convergys through a definitive merger, together with more than 37,000 employees in 22 countries and 50 contact centers. The footprint of the company included countries across North America, Europe, Asia Pacific, Latin America, Middle East and Africa. Headquarters: Eagan, Minnesota, United States CEO: Kathryn V. Marinello (20 Aug 2010–) Number of employees: 37,000 Subsidiaries: Stream International, Inc., eTelecare, Parent organizations: Convergys, Sgs Holdings Inc.
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Stream Global Services Employees
LinkTech Worldwide 2012 - Present
Digital Manga, Inc. July 2011 - February 2013
Stream Global Services January 2011 - April 2012
Google April 2010 - August 2010
Campus Copy Center January 2008 - June 2010
Center for Advanced Second Language Studies January 2007 - June 2010
Skills
HTML5, CSS3, JavaScript, JSON, PHP, MySQL, Microsoft SQL Server, XML, jQuery, AJAX, jQuery UI, Backbone.js, Handlebars, Bootstrap, Foundation, Laravel, Ember.js, SVN, Adobe Creative Suite, LAMP, Web Development, Programming, Usability
Education
University of Oregon 2005 — 2010
Bachelor of Arts (B.A.), Japanese, English, Digital Arts
Canadian Armed Forces Forces armées canadiennes May 2015 - Present
Shaw Communications March 2013 - March 2015
Stream Global Services June 2011 - September 2012
Christian Brothers June 2010 - July 2010
Skills
Troubleshooting, Call Center, Technical Support, Customer Satisfaction, Operations Management, Six Sigma, Team Management, Microsoft Office, Customer Service, Customer Experience, AutoCAD, Piano, Problem Solving, Pro Engineer, Soft Skills, Access, Engineering, Outlook, Call Centers, Analysis, English, Leadership, MS Project, Team Building, Teamwork, Business Strategy, Marketing, Data Analysis, SQL, Customer Support, Event Management, Microsoft Word, CRM, HTML, PowerPoint, C++, Research, Mathematics, Public Speaking, Solidworks, Talent Acquisition, Project Management, Account Management, Photoshop, Manufacturing, Market Research, Microsoft Excel, Databases, Time Management, New Business Development
Education
Smurfit Graduate Business School, UCD, Dublin. 2011 — 2012
Masters in Management
University College Dublin 2006 — 2011
Honours, Mechanical Engineering
Darden July 2013 - Present
Darden Restaurants October 2012 - July 2013
Stream Global Services June 2012 - August 2012
Netflix (via Aerotek) October 2011 - October 2011
Vesta (via Kelly Services and Randstad) August 2010 - October 2011
Ethos Magazine December 2009 - August 2010
University of Oregon September 2006 - August 2010
Skills
Writing, Photography, Customer Service, Interviewing, Editing, Social Media, Research, Blogging, Interviews, Publications
Education
University of Oregon 2006 — 2010
Bachelor's of Arts, School of Journalism and Communication: Journalism Magazine major. Political Science minor.
Forest Grove High School 2002 — 2006
High School Diploma
Creekside Mortgage Inc. October 2013 - Present
Bernalillo Public Schools February 2012 - April 2013
Stream Global Services 2013 - 2013
US Navy August 1998 - August 2003
Skills
Cyber Defense, Basics of Unix, Linux, AAUS Scientific Diver, EMTP, Reconnaissance, Scuba Diving, Medical Billing, Can tie my own shoes., Intelligence Analysis, Management, Operational Planning, Physical Security, Tactics, Program Management, Protection, Microsoft Office, Real Estate, Public Speaking
Education
University of North Carolina at Wilmington 2005 — 2009
Bachelor of Arts (BA), Chemistry
US Army JFK Special Warfare Center and School 2000 — 2001
EMT Paramedic, Special Operations Combat Medic
Point of Presence September 2014 - Present
EarthLink Business December 2011 - September 2014
Wyndham Worldwide October 2011 - December 2011
Peter G. Gaulton Professional Corporation February 2011 - September 2011
Ernst & Young April 2010 - April 2010
Stream Global Services October 2007 - March 2008
Stream Global Services September 2006 - September 2007
Stream Global Services April 2006 - August 2006
Sitel December 2005 - March 2006
Sitel August 2004 - September 2005
Skills
Bookkeeping, Accounting, Windows 7, Technical Support, Microsoft Office, Canadian Income Tax, Sage, Windows 7 Migration, Help Desk Support, Account Reconciliation, Data Entry, Property Management..., Remote Access, Customer Service, QuickBooks, Citrix, Networking, Training, PeopleSoft, Network Administration, Cantax, Simply Accounting, Caseware, Budget, Troubleshooting, BMC Remedy, Software Installation, Time Management, System Administration, Teamwork
Education
University of New Brunswick 2010 — 2016
Bachelor of Applied Management, Accounting
NBCC 2008 — 2010
Business Administration, Accounting, Honors
Verizon Wireless Premium Retailer TCC April 2015 - Present
Aqua America April 2013 - May 2014
Merchant Services February 2012 - December 2013
Nearshore Call Center Services Ltd October 2006 - February 2009
Stream Global Services October 2004 - April 2006
INFOTEL September 2004 - October 2004
Sprint September 2003 - August 2004
Circuit City March 2002 - April 2003
North American Airlines February 2001 - October 2001
Leo-Data International September 1999 - August 2000
Skills
Electronic Payments, Sales Process, Sales Management, B2B, Lead Generation, Outside Sales, Sales, Merchant Services, Salesforce.com, Direct Sales, Account Management, Team Leadership, Cold Calling, Selling, Customer Satisfaction, Call Centers, Microsoft Office, Negotiation, Social Networking, Outsourcing, Process Improvement, Microsoft Excel, Microsoft Word, Social Media, Telemarketing, PowerPoint, Customer Experience, Customer Service, VoIP, Social Media Marketing, Strategic Planning, Operations Management, Team Building, Marketing, Logistics, Employee Training, Quality Assurance, Technical Support, CRM, Contract Negotiation, Time Management, Customer Retention, Coaching, Leadership, Training, New Business Development, Recruiting, Workforce Management, Management, Business Development
Education
Universidad Dominicana O&M 1999 — 2001
Bachelor's degree, Computer Engineering
Cerner Corporation June 2000 - Present
Stream Global Services December 1998 - June 2000
Skills
Healthcare Information..., Software Documentation, Process Improvement, Troubleshooting, HIPAA, Project Management, Informatics, Microsoft Exchange
Education
University of Rhode Island 1989 — 1993
Bachelor's degree, Psychology
Convergys March 2014 - Present
Stream Global Services November 2012 - Present
Alpine Access September 2010 - June 2012
TeleTech Government Solutions March 2008 - September 2010
TeleTech December 2005 - February 2008
TeleTech August 2004 - November 2005
Hewlett-Packard 1993 - 1995
Hewlett-Packard 1990 - 1993
Hewlett-Packard 1988 - 1990
Skills
BPO, Call Center, Call Centers, Account Management, Sales, Process Improvement, Leadership, Cloud Computing, Customer Satisfaction, Workforce Management, Quality Assurance, Vendor Management, Contact Centers, Avaya, Inbound Marketing, Outsourcing, Management, Call Center Development, ITIL, Business Process..., Business Process..., Customer Experience, Performance Management, CRM, Service Delivery, Employee Engagement, Operations Management, IVR, Professional Services, Customer Service, Telecommunications, Business Development, Customer Retention, Program Management, Telemarketing, Team Management, Offshoring, Sales Operations, Cross-functional Team..., SaaS, Strategy
Education
University of Denver - Daniels College of Business 1998 — 2001
MBA, Finance
University of Illinois at Urbana-Champaign - College of Business 1985 — 1987
BS, Commerce
Game Carton May 2015 - Present
Jenkon January 2012 - June 2015
Wacom Technology July 2009 - October 2011
NetZoob October 2007 - October 2009
Stream Global Services 2006 - 2007
Skills
Mac OS X, Photoshop, OS X, Adobe Creative Suite, Windows 8, Windows 7, Creative Cloud, SQL, UniData, IIS, Paypal Integration, Computer Hardware, HTML 5, JavaScript, Social Media, PHP, jQuery, Facebook, Troubleshooting, SharePoint, Microsoft SQL Server, Active Directory, Technical Support, Windows, Windows Server, HTML, CSS, XML, WordPress, Team Leadership, CRM, Networking, ActionScript, Databases, HTML5
Education
Universidade Estadual do Rio de Janeiro 1998 — 2000
Master of Science (MS), Information Technology with emphasis in Business Automation
Universidade Gama Filho 1994 — 1998
Bachelor of Science, Computer Science
HR and Career Blueprint, LLC September 2013 - Present
RiseSmart September 2013 - Present
Charles Schwab January 2010 - April 2012
Stream Global Services June 2009 - December 2009
The Capital Group Companies December 2004 - March 2009
various companies January 2002 - November 2004
KLA-Tencor August 2000 - September 2001
Midcom Corp July 1998 - August 2000
Skills
Talent Acquisition, Applicant Tracking..., Talent Management, Project Management, Contract Recruitment, Technical Recruiting, HRIS, Coaching, Executive Coaching, Job Coaching, Business Coaching, Career Development..., Recruiting, Sourcing, Management, Vendor Management, Onboarding, Organizational..., Training, Performance Management, Hiring, Screening, College Recruiting, Career Counseling, Succession Planning
Education
University of California, Santa Barbara
Sociology
Center for Coaching
VA Puget Sound Health Care System August 2013 - Present
SightLife July 2013 - August 2013
Stream Global Services 2013 - March 2013
University of Puget Sound January 2010 - May 2012
University of Puget Sound August 2008 - January 2010
Cedar Hills Recreation Center June 2009 - June 2009
Skills
Western Blotting, Confocal Microscopy, Immunoblotting, Protein Purification, Research, Molecular Biology
Education
University of Puget Sound 2008 — 2012
Bachelor of Science (B.S.), Molecular and Cellular Biology
Stream Global Services 2010 - 2013
Network Solutions July 2008 - December 2010
TeleTech January 2006 - 2008
TeleTech 1996 - 2008
Skills
Strategy, Integration, CRM, Leadership, Vendor Management, Cloud Computing, Outsourcing, SaaS, Process Improvement, Telecommunications, IT Operations, Data Center, Agile Methodologies, Program Management, BPO, SDLC, ITIL, Business Intelligence, Strategic Planning, Analysis, Project Planning, Call Centers, Capacity Planning, Business Transformation, Product Management, Business Process Design, Call Center
Education
University of Arizona 1988 — 1993
Bachelor of Science (BS), Business Administration and Management, Marketing
Denver Technical College 1996 — 1997
Associate's degree, Computer Information Science and Network Administration, 4.0
Allied Business Solutions 2015 - Present
Argus Observer 2014 - 2015
Demand Marketing 2014 - 2014
Stream Global Services 2013 - 2013
Pacific Patrol Services 2011 - 2013
Lithia Auto Stores 2005 - 2005
Skills
Sales, Call Centers, Marketing, Marketing Strategy, Marketing Communications, Advertising, Advertising Sales, New Business Development, Security, Security Operations, Contract Negotiation, Project Management, Lead Generation, Account Management, Customer Service, Customer Relations, Community Outreach, Communication, Team Leadership, Microsoft Office
Education
University of Oregon
Bachelor's Degree, Sociology
Local Marketing Academy June 2015 - Present
ABC Web Consulting January 2013 - Present
Staffables - Virtual Assistants and Outsourcing July 2014 - May 2015
Entrepid July 2012 - December 2012
JPMorgan Chase May 2011 - May 2012
Stream Global Services March 2010 - April 2011
Stream Global Services March 2007 - April 2011
oDesk 2008 - 2010
eTelecare Global Solutions May 2006 - February 2007
AIESEC 2004 - 2006
Skills
Management, Customer Service, Market Research, Training, Marketing Strategy, Call Centers, Team Management, Coaching, Project Management, Outsourcing, Virtual Assistant, Online Marketing, Social Media Marketing, HTML, Leadership, Marketing Management, Management Accounting, Corporate Branding, SEO, HTML Programming, Team Leadership, Mentoring, Analysis, Administrative..., Strategic Planning
Education
University of San Carlos 2002 — 2006
Bachelor's, Management Accounting
Salo LLC July 2014 - Present
GE Capital December 2013 - July 2014
Stream Global Services January 2013 - November 2013
Stream Global Services August 2011 - January 2013
Target September 2010 - August 2011
Target September 2009 - September 2010
Target September 2008 - September 2009
Target March 2008 - September 2008
Target July 2007 - March 2008
Skills
Forecasting, Finance, Financial Analysis, Essbase, Financial Modeling, Strategic Financial..., Project Planning, Strategy, Analytics, Budgets, Business Analysis, Business Process..., Retail, Business Development, Process Improvement, Cross-functional Team..., Competitive Analysis, Data Analysis, Vendor Management, CRM, Leadership
Education
John F. Welch Leadership Center Crontonville GE 2014 — 2014
University of Wisconsin-Madison 2004 — 2007
B.A: Business, Accounting
Gonzaga University- Florence, Italy 2005 — 2005
University of Colorado Boulder
Medical Card System Inc. March 2014 - Present
MCS October 2013 - November 2013
Medical Card Systems Inc. March 2010 - October 2013
AT&T Mobility April 2005 - February 2010
Stream Global Services June 2002 - November 2004
Skills
Call Centers, Customer Service, Healthcare, Team Leadership, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Health Insurance, Leadership, Team Building, Customer Satisfaction, Process Improvement, Strategic Planning, Insurance
Education
Universidad de Puerto Rico 1995 — 1999
B, Business Administration/Human Resources
Stream Global Services October 2010 - March 2011
McDonald's Corporation June 2002 - November 2005
Skills
Customer Service, Internet, Microsoft Word, Microsoft Office, Organization, PowerPoint, Painting, Social Media, Mac, Networking, Apparel, Food & Beverage, Office Administration, Youth Mentoring, Youth Work, Youth Development, Research, Restaurants, Renovation, Writing, Critical Thinking, Cashiering, Teamwork
Education
University of Phoenix 2009 — 2014
Bachelors of Science in Psychology, Psychology
Frost Valley YMCA September 2015 - Present
Frost Valley YMCA June 2015 - September 2015
Frost Valley YMCA September 2014 - June 2015
Frost Valley YMCA June 2014 - September 2014
National Citizen Service (NCS) October 2013 - June 2014
Frost Valley YMCA June 2013 - September 2013
Stream Global Services January 2013 - April 2013
Frost Valley YMCA June 2012 - September 2012
Skills
Teamwork, Team Leadership, Staff Supervision, Community Development, Youth Programs, Youth Work, Sports Coaching, Youth Mentoring, Team Building, Youth Development, Problem Solving, Customer Service, Communication Skills, Microsoft Office, Outdoor Recreation, Communication
Education
University of Liverpool 2009 — 2012
BSc Bachelor of Science (Hons), Physiology, General
iPacesetters, LLC. October 2012 - February 2013
ASAP Staffing February 2011 - November 2011
Stream Global Services May 2010 - November 2010
Skills
Retail, Customer Satisfaction, Sales, Technical Support, Computer-savvy, Telecommunications, Cashiering, Tech-savvy
Education
University of Phoenix 2008 — 2008
Westwood High School 2001 — 2005
High School Department
Concept Entertainment April 2013 - November 2014
Restaurants Unlimited Inc. (RUI) May 2003 - January 2013
Stream Global Services June 1998 - April 2003
Skills
Customer Service, Sales, Microsoft Office, Microsoft Excel, Team Building, Customer Satisfaction, Project Management, Budgets, Microsoft Word, Strategic Planning, Training, Marketing, Sales Management, PowerPoint, Social Media, Operations Management, Food & Beverage, Hospitality, Restaurants
Education
University of Oregon 1988 — 1989
N/A, General Studies
Apex Systems March 2015 - Present
VW Credit, Inc. September 2014 - February 2015
Omne Mobile Wallet April 2013 - 2014
Stream Global Services July 2013 - September 2013
The Oregon Golf Club June 2011 - September 2012
Typhoon! Inc. May 2011 - August 2011
Skills
Technical Recruiting, Networking, Interviews, Recruiting, Phone Etiquette, Customer Service, Google Analytics, Microsoft Office, Public Speaking, Microsoft Excel, Microsoft Word, PowerPoint, Social Networking, Research, Teamwork, Photoshop, Social Media, Leadership, Facebook, Marketing, CSS, Social Media Marketing, Adobe Creative Suite, Web Design, Online Marketing, Organization, Marketing Communications, Marketing Strategy, Data Analysis, Entrepreneurship, Time Management
Education
University of Oregon 2010 — 2014
Bachelor of Science (B.S.), Business Administration and Management, General
University of Oregon - Charles H. Lundquist College of Business 2010 — 2014
Bachelor of Science (B.S.), Business Administration, Focus in Entrepreneurship, GPA: 3.6
West Linn High 2006 — 2010
Subway December 2013 - Present
Army National Guard June 2008 - Present
Stream Global Services August 2012 - October 2012
Argosy Casino August 2006 - January 2012
Subway January 2001 - 2006
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Computers, Scheduling Tools, Typing, Communication Skills, Filing, Customer Service, Fax, Copying, Cash Handling Experience, Always Punctual, Cash Handling
Education
University of Phoenix 2013 — 2016
Human Resource Management
Western Iowa Tech Community College 2004 — 2012
Associates of Arts, Office Management/Administration
Aging in America August 2014 - Present
Care Indeed May 2014 - July 2014
Accenture March 2012 - October 2013
Stream Global Services December 2011 - March 2012
Skills
Driving License, Nursing, Healthcare Management, Insurance, Transaction Management, Medical Billing, Medical Coding, Healthcare, Medicine, HIPAA
Education
University of Santo Tomas 2007 — 2011
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
AVIT February 2015 - Present
No Name Industries, LLC August 2008 - Present
Stream Global Services June 2001 - February 2010
Skills
UI / UX design, Photoshop, Illustrator, InDesign, Lightroom, Mobile Applications, Mobile Devices, PC building, Dell Computers, Android, iOS, iOS development, Product Training, Photography, Digital Photography, Branding & Identity, Creative Strategy, Web Design, Graphic Design, Process Improvement, iOS Development, Customer Service, CRM
Education
University of North Carolina at Asheville 1998 — 2000
Computer Science
UNCA
Cedar Mill Library September 2014 - Present
Aloha Community Library March 2014 - Present
Forest Grove School District September 2013 - March 2014
OHSU February 2012 - September 2013
Stream Global Services June 2010 - November 2011
University of Oregon June 2009 - May 2010
Skills
Outlook, Microsoft Excel, Microsoft Word, Access, PowerPoint, Microsoft Publisher, Cataloging, Young Adult Services, Shelving, Customer Service, Diversity & Inclusion, MS Project, Filing, Multi-line Phone, Project Coordination, Administrative Office..., Community Outreach, Editing, SharePoint, Administrative..., Research, Proofreading, Library, Administrative...
Education
University of Washington 2011 — 2014
Master's Degree, Library and Information Science
University of Oregon 2006 — 2010
Bachelor of Arts (B.A.), Humanities/Humanistic Studies
salesforce.com February 2014 - Present
Stream Global Services July 2012 - January 2014
Stream Global Services October 2011 - July 2012
Stream Global Services January 2011 - September 2011
Skills
Microsoft Excel, English, Strategic Planning, PowerPoint, Research, Customer Service, Public Speaking, Outlook, Windows, Troubleshooting, Team Management, CRM, Customer Satisfaction, Call Centers, Salesforce.com, Microsoft Word, Microsoft Office, Budgets, Salesforce.com Certified, Salesforce Administrator, Team Leadership, Recruiting, Human Resources, Workforce Management, Customer Experience, Time Management, Software Documentation, BPO, Salesforce.com...
Education
University of Massachusetts, Amherst 2005 — 2010
Bachelor of Music, Music Performance and Music Education
Beverly High School 2001 — 2005
High School Diploma
Terra Buena Terrace Mobile Home Park June 2005 - March 2014
Stream Global Services February 2013 - March 2013
Walmart November 2012 - January 2013
The Home Depot April 2012 - August 2012
Adecco Group June 2008 - December 2008
ACS XEROX Company February 2008 - June 2008
OSS International Inc June 2007 - October 2007
Hank's Thriftway October 2006 - November 2006
Discount Laser Disc January 1998 - December 2002
Skills
Customer Service, Outlook, Troubleshooting
Education
University of Phoenix 2010 — 2013
Associate of Arts (A.A.), Criminal Justice and Corrections
Fidelity Investments May 2014 - Present
CompuCom February 2012 - April 2014
Stream Global Services June 2010 - February 2012
ChoicePoint February 2007 - October 2008
Teradyne, Inc. June 1997 - December 2005
Hendry County Sheriff's Department January 1995 - June 1997
Skills
CISSP, Audit Management, PCI DSS, GLBA, SSAE 16, TQM, Risk Analysis, Risk Mitigation, Information Security..., Management, Employee Relations, Developing Client..., Threat Assessments, Internal Investigations, Security Awareness..., Strategic Planning, Security, Privacy, Communication Skills, Risk Assessment, Risk Management, Privacy Law, Security Awareness, IT Audit, Vulnerability Management, ITIL, Incident Response, Business Continuity, Security Audits, Vulnerability Assessment, Leadership, Information Security, ISO 27001, Training, Identity Management, Computer Security, Security Policy, CISA, Application Security, CISM, Information Technology, Computer Forensics, Physical Security, Penetration Testing, IT Strategy, Data Privacy, Network Security, Sarbanes-Oxley Act, SAS70, Disaster Recovery
Education
Worcester Polytechnic Institute 2001 — 2002
Certificate
University of New Hampshire 1988 — 1996
BA
NWI Innovative Products September 2014 - Present
Hawkeye Distribution LLC January 2013 - August 2014
PMA USA September 2012 - January 2013
Stream Global Services February 2012 - September 2012
Skills
Time Management, Sales, Customer Service, Inventory Control, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Outlook, Strategic Planning, Budgets, Negotiation, Cold Calling, Inventory Management, Direct Sales, Team Management
Education
University of Northern Iowa 2007 — 2011
Bachelor of Arts (BA), General Studies
Career Education Corporation September 2013 - August 2015
Sanford-Brown Colllege August 2010 - August 2013
Scot Condry Computer and Networking Services March 2009 - August 2010
Le Cordon Bleu College of Culinary Arts May 2002 - January 2008
Stream Global Services December 1999 - October 2000
Skills
WordPress, CSS, Troubleshooting, Networking, Technical Support, Customer Service, Hardware, Network Administration, Microsoft Office, Management, Staff Development, Security, Leadership, Training, Adult Education, Access, Time Management, Team Leadership, Program Management, Facilities Management, Audio Visual Support, Mobile Devices, Security Management, Production Managment, Audio Editing, Radio Producing, Point of Sale Support, CMS
Education
University of Missouri-Columbia 1987 — 1992
Bachelor of Arts (B.A.), Sociology
Parkway South High School 1984 — 1987
Photo Lab LO June 2011 - June 2012
W.A. Hughes Construction June 2003 - April 2012
Stream Global Services February 2011 - May 2011
Target September 2010 - April 2011
University of Oregon / Catering & Conferences May 2008 - September 2008
University of Oregon / Housing September 2007 - June 2008
University of Oregon / Housing September 2005 - June 2007
University of Oregon Bookstore September 2004 - February 2005
Skills
Adobe Creative Suite, Logo Design, Branding & Identity, Illustrator, InDesign, Photoshop, Wood Block Printing, Woodworking, Screen Printing, Book Binding, Vinyl Cutting, Letterpress, Microsoft Word, Microsoft Excel, Illustration, Photography, Graphics, Graphic Design, Leadership
Education
University of Oregon 2004 — 2010
BFA, Digital Arts; Art
Sunset High School 1999 — 2004
High School Diploma; S.A.M.B.A, Art
PetSmart January 2014 - Present
Stream Global Services May 2013 - Present
SLT Express Way March 2010 - March 2012
United Road Towing February 2008 - February 2010
United States Air Force October 1996 - May 2006
Skills
Trucking, Equipment Management, Fleet Management, Fleet Planning, Document Management, Vehicle Tracking, Physical Security, Plannning, Sales, Dispatching, Software Documentation, Logistics, Negotiation, Training, Call Centers, Operations Management, Customer Service, Inventory Management, Microsoft Excel, Process Improvement, Team Building, Team Leadership
Education
University of Phoenix 2010 — 2013
Bachelor of Applied Science (B.A.Sc.), Global Management
Hanover High School 1991 — 1995
High School diploma, General Studies
Stamp-Connection November 2011 - Present
Yahoo! February 2008 - October 2011
Underwood & Norwood May 2007 - October 2007
The Rickles Law Firm January 2005 - May 2007
Stream Global Services January 2000 - March 2004
Skills
Web Applications, Site Development, Knitting, Stamping, SEO, CSS, Computer Hardware, Online Advertising, Teamwork, Technical Support, Data Analysis, Customer Satisfaction, Troubleshooting, Web Analytics, Social Media, Web Design, HTML, Blogging, User Experience, E-commerce, SEM, Google Adwords, Google Analytics, Content Management, WordPress, Online Marketing, Link Building, Management, Search Advertising
Education
University of Oregon 1997 — 1998
n/a, n/a
St. Jude Medical May 2015 - Present
St. Jude Medical June 2013 - May 2015
Stream Global Services January 2013 - May 2013
Ernst & Young August 2010 - January 2013
Skills
Information Security, Internal Controls, SDLC, Sarbanes-Oxley, HIPAA, CISA, IT Controls, Safe Harbor, Gramm-Leach-Bliley, Information Technology, COBIT, IT Risk Management, IT Strategy, Information Security..., Data Privacy, Sarbanes-Oxley Act, Internal Audit, Project Management, Auditing, Analysis, Process Improvement, IT Audit
Education
University of Minnesota - Carlson School of Management 2006 — 2010
Bachelor of Science in Business (BSB), Management Information Systems; International Business
Université Jean Moulin (Lyon III) 2009 — 2009
International Business
Greystar 2009 - 2015
Stream Global Services 2007 - 2009
Securus Technologies 2005 - 2007
Skills
Employee Relations, Onboarding, Performance Management, HRIS, Talent Acquisition, Talent Management, Deferred Compensation, Recruiting, Human Resources, Benefits Administration, Employee Benefits, Succession Planning, Employee Engagement, Applicant Tracking..., HR Policies, Conflict Resolution, Training, Vendor Management, Mergers & Acquisitions, Team Building, Program Management, Personnel Management, Strategy, Employee Training, Organizational..., PeopleSoft, Temporary Placement, College Recruiting, Organizational Design, New Hire Orientations
Education
University of North Texas
BBA, Human Resources
Rehabilitation Associates, Inc. August 2014 - Present
Rehabilitation Associates, Inc. August 2013 - August 2014
Stream Global Services November 2012 - May 2013
Rehabilitation Associates, Inc. June 2008 - August 2012
Northwestern Mutual May 2010 - September 2010
Skills
Leadership, Highly personable, Proactive self-starter, Highly Reliable, Payroll, Time Management, Analysis, Customer Satisfaction, Bilingual-English/Spanis..., Outlook, Works well with a team, Success Driven, Human Resources, BPO, Invoicing, Benefits Administration, Teamwork, Social Networking, Team Building, Microsoft Office, Employee Benefits, Employee Recognition, Personnel Management, Personnel Records, Credentialing, Scheduling, Petty Cash
Education
University of Rhode Island 2009 — 2012
Bachelor's, Business, Spanish
Universidad Veritas 2011 — 2011
Completed courses towards my Spanish Minor, Spanish Language and Literature
Stream Global Services August 2013 - Present
BalPet Dog Wellness January 2008 - Present
Xerox May 2012 - August 2013
Master of Management University of Phoenix November 2011 - November 2012
Centerline Concepts, Inc. April 1999 - December 2007
Godfather's Pizza October 1994 - April 1999
Skills
Training, Customer Satisfaction, Customer Service, Customer Retention, Call Centers, Troubleshooting, Sales, Account Management, Team Building, Team Leadership, Coaching
Education
University of Phoenix 2007 — 2013
BSB, E-Business
University of Phoenix 2011 — 2012
Master of Management
Pendleton Woolen Mills June 2005 - Present
Pendleton Woolen Mills June 2005 - Present
Stream Global Services October 1996 - July 2004
Lazerquick 1992 - 1996
Skills
Public Speaking, Coaching, Team Building, Customer Service, Training, Team Leadership, Microsoft Office, Social Media, Event Planning, Presentation Coaching, Leadership, Management, Editing
Education
University of Oregon 1986 — 1989
Bachelor of Science, Journalism
Rex Putnam High School 1981 — 1985
Shelter Corporation September 2013 - Present
Stream Global Services March 2013 - September 2013
CSM Corporation July 2010 - March 2013
RockResorts & Vail Resorts Lodging Company May 2008 - July 2010
Mercer Health & Benefits January 2007 - May 2008
Vail Resorts, Inc. January 2004 - January 2007
Aon April 2001 - January 2004
Skills
Financial Modeling, Financial Analysis, Employee Benefits, Benefits, Budgeting, Budget Preparation, Budget Development, Budget Analysis, Budget Management, Financial Reporting, Corporate Finance, Forecasting, Forecasting Models, Forecast Modeling, Financial Forecasting, Cash Flow Forecasting, Revenue Forecasting, Finance, Sarbanes-Oxley Act, Management, Budgets, Strategic Financial..., Leadership, Accounting, Strategic Planning, Financial Planning
Education
University of Denver 1998 — 2002
BSBA, Finance/Marketing & Economics
University of Denver - Daniels College of Business 1998 — 2002
BSBA, Finance/Marketing - Economics Minor
Multnomah County District Attorney's Office January 2011 - February 2011
CBS Interactive June 2010 - October 2010
Stream Global Services August 2000 - December 2009
Skills
Technical Support, Troubleshooting, Technical Documentation, Windows, Software Development, Hardware, HTML, OS X, Software Installation, Adobe Acrobat, Servers, CSS, Operating Systems, Computer Hardware, Windows XP
Education
University of Oregon 1988 — 1992
Bachelor of Science, Psychology. Also studied Education and Computer Science.
Curtis R. Eakin, C.P.A., A.P.C. December 2012 - Present
Stream Global Services April 2012 - December 2012
Stream Global Services October 2011 - April 2012
KPMG LLP November 2004 - May 2008
Pleasanton Unified School District October 2001 - June 2003
Curtis R. Eakin, C.P.A., A.P.C. July 1987 - December 2000
Skills
Income Tax, Bookkeeping, Accounting, Teaching, Tax, Financial Reporting, Tax Accounting
Education
University of Phoenix-Plesanton Campus 2002 — 2003
Teaching Credential with CLAD, Elementary Education and Teaching
University of California, Irvine 1998 — 2000
Bachelor of Arts, History
American Cybersystems August 2011 - Present
New York Center For Infant And Toddler October 2010 - August 2011
Stream Global Services March 2008 - June 2010
Skills
-Microsoft Office..., Responsible, Results Oriented, Access, Excel, PowerPoint, Word, Customer Service, Microsoft Excel, Goal Oriented, Microsoft Word, Screening, Interviews, Screening Resumes, Sourcing, Benefits Negotiation, Outlook, Microsoft Office, Team Leadership, Visio, Employee Relations, Lotus Notes, Recruiting, Training, Management, Human Resources, Payroll, IT Recruitment, Social Networking, Applicant Tracking..., Temporary Placement, Leadership, System Administration, PeopleSoft, Process Improvement, Program Management, Call Centers, Time Management, Vendor Management, Employee Engagement, Taleo, Internet Recruiting, Employee Benefits, Executive Search, Resource Management, Performance Management, Talent Management, Talent Acquisition, Contract Recruitment, College Recruiting
Education
Universidad Autonoma de Santo Domingo 2005 — 2014
BA, Business Administration
Universidad Tecnológica de Santiago
Master of Business Administration (M.B.A.), Human Resources Management and Services
Cigna July 2015 - Present
Ascena Retail Group, Inc. October 2014 - July 2015
Netech Corporation April 2014 - July 2015
Limited Brands October 2011 - April 2014
University of Florida July 2008 - October 2011
Stream Global Services 2007 - 2008
Skills
Windows 7, Unified Communications, Networking, Virtualization, Video Conferencing, Active Directory, System Administration, Visio, Cisco Technologies, VoIP
Education
Cisco Networking Academy 2010 — 2011
CCNA
University of Florida 2002 — 2007
Telecommunications
Routh Crabtree Olsen - RCOLegal December 2012 - Present
Stream Global Services October 2012 - December 2012
Vista Behavioral Health Associates, Inc. August 2010 - August 2012
Vista Behavioral Health Associates, Inc. May 2006 - August 2009
Skills
Accounts Receivable, Customer Service, Technical Support, Administrative..., Clerical Skills, Client Reporting, Account Reconciliation, Daily Deposits, Data Entry, Vendor Relationships
Education
University of Richmond 2006 — 2010
Tata Consultancy Services July 2014 - Present
Tata Consultancy Services July 2010 - June 2014
Tata Consultancy Services July 2005 - June 2010
Stream Global Services February 2005 - June 2005
Sutherland Global Services January 2004 - January 2005
vCustomer March 2003 - June 2004
Skills
Pre-sales, Business Analysis, Vendor Management, Team Management, Service Delivery, Transition Management, Requirements Analysis, Incident Management, PMP, Business Intelligence, IT Service Management, Sla, IT Operations, ITIL, Requirements Gathering, Service Desk, Solution Architecture, Global Delivery
Education
University of Pune 2000 — 2002
Master of Business Administration (M.B.A.), Management Information Systems, General
Pune University 1996 — 2000
Bachelor of Engineering (B.E.), Mechanical Engineering
Microsoft August 2011 - May 2012
Beck Pack Systems June 2007 - April 2011
RealNetworks, Inc. December 2006 - May 2007
Microsoft November 2000 - July 2003
Software Spectrum December 1997 - October 2000
7th Level December 1996 - December 1997
Stream Global Services 1993 - 1996
US Army July 1985 - March 1986
Skills
Process Improvement, Training, Customer Satisfaction, Budgets, Outsourcing, Vendor Management, Business Process..., Cross-functional Team..., Project Management, Leadership, Operations Management, Quality Assurance, Call Center, Management, Performance Management, Call Centers, IT Service Management, Program Management, Business Process, Team Leadership, CRM, IT Management, Project Planning, Business Analysis, IT Operations, Service Delivery, Networking, Human Resources, Business Intelligence, Team Management, Customer Experience, Change Management
Education
Bellevue College
Continuing Education
University of North Texas
Dell October 2012 - Present
Avaya September 2011 - November 2012
Hewlett-Packard Enterprise Services February 2011 - September 2011
Stream Global Services 2010 - April 2011
CIGNA Healthcare January 2010 - October 2010
Avaya 1999 - 2008
Cabletron Systems 1996 - 1999
Skills
Account Management, Sales, Contract Negotiation, Unified Communications, Solution Selling, VoIP, Professional Services, Managed Services, Telecommunications, Call Center, Avaya, Cloud Computing, Salesforce.com, SaaS, Direct Sales, Vendor Management, Data Center, Enterprise Software, Strategic Partnerships, Sales Management, Business Development, Strategy
Education
University of New Hampshire 1980 — 1984
Undergrad, History
Ubiquity Global Services Inc. October 2012 - December 2013
Teleperformance July 2010 - January 2011
Stream Global Services May 2009 - August 2009
Stream Global Services May 2009 - August 2009
Sixpenny Chimney Cleaning June 2007 - December 2007
Sixpenny Chimney Cleaning June 2007 - November 2007
Dell El Salvador November 2006 - June 2007
Sykes November 2006 - June 2007
Fairfax County Public Schools January 1994 - March 2007
HORN Restaurant 1989 - 2004
Education
Northern Virginia Community College NOVA 1994 — 1995
English as a Second Language ESL Diploma
Universidad de El Salvador 1985 — 1989
International Relations
Instituto Nacional Francisco Menendez 1980 — 1983
Bachiller, Hosteleria y Turismo
SunView Software Inc May 2014 - Present
IT Resources Corp April 2012 - March 2014
Stream Global Services March 2008 - April 2012
Universal Music Group May 2000 - February 2001
Origin Technologies May 1997 - April 2000
Skills
Databases, Data Modeling, DB2, COBOL, Technical Support, Call Center, Data Migration, Banking, Service Delivery, Customer Experience, Relational Databases, Microsoft SQL Server, ETL, Call Centers, Software Documentation, Troubleshooting
Education
Netcom Information Technology, New York 2002 — 2002
OCP, Oracle Database Administration
University of Delaware 1974 — 1979
Bachelor of Science, Business Administration
Colorado Judicial Branch December 2014 - Present
VMware December 2013 - Present
Lockheed Martin September 2013 - December 2013
Stream Global Services September 2013 - September 2013
Jeppesen May 2010 - September 2013
IHS / Modis Inc. October 2009 - May 2010
Lockheed Martin / The Experts Inc. March 2008 - October 2009
HP / IGI November 2006 - March 2008
IBM Global Services / CDI April 2006 - November 2006
IBM Global Services / CDI December 2005 - April 2006
Skills
Cluster, VMware, Active Directory, Data Center, VMware ESX, Troubleshooting, Microsoft Exchange, System Administration, Disaster Recovery, Hardware, Group Policy, Servers, Technical Support, System Monitoring, SCCM, DNS, HP, Load Balancing, SharePoint, Citrix, Windows Server, IIS, Virtualization, DHCP, XP, Software Documentation, Computer Hardware, Software Installation
Education
University of Houston 1994 — 1998
Bachelors, Management Information Systems
Stream Global Services October 2010 - Present
Elyk Innovation, Inc. January 2008 - January 2009
JEA August 2007 - November 2007
Skills
Customer Service, Customer Support, CSS, HTML, Microsoft Office, Adobe Creative Suite, Employee Training, Project Management, Databases, Technical Support, Windows 7, Leadership, Training
Education
University of North Florida 2007 — 2009
Some College, Computer and Information Sciences, General
Stream Global Services March 2012 - July 2012
US Army February 2005 - April 2010
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Social Media, Teamwork, Public Speaking, English, Windows, Spanish-speaking, Logistics, Army, System Administration, Outlook, Access, Data Entry, Time Management, Analysis, Management, Leadership, Project Management, Software Documentation, Operations Management, Budgets, Team Leadership, Team Building, Supervisory Skills, Troubleshooting, Project Planning
Education
South University 2012 — 2016
Bachelor of Science (B.S.), Criminal Justice/CSI
University of Puerto Rico-Humacao 2003 — 2004
Business Administration and Management, General
Sears Holdings Corporation February 2011 - Present
Stream Global Services November 2009 - January 2011
Education
University of Advancing Technology 2005 — 2009
In Progress, Computer Science
Instituto Nacional de Aprendizaje March 2009 - Present
Stream Global Services 2008 - 2008
Double E Design 2006 - 2007
Navegalo GSM 2002 - 2005
ITS Infocomunicación 2000 - 2002
CR Travel 2000 - 2000
Cybernet 2000 - 2000
Tierra Fue 1999 - 1999
Skills
Spanish, Digital Art, Fine Art, Communication Skills, Marketing Communications, Email Marketing, HTML, Italian, french, CSS3, Adobe Creative Suite, Microsoft Office, Microsoft Excel, Mac OS, Photoshop, Dreamweaver, Commercial Photography, Event Photography, Coordinating Events, Project Coordination, Goal Oriented, Presentations, Computer Animation, Character Animation, Call Centers, Customer Service, User Acceptance Testing, Usability Testing
Education
Universidad de Costa Rica 1987 — 2004
Bachelors, Fine Arts with concentration on Graphic Design
University of Costa Rica 1997 — 1999
Undergraduate, Ceramics
StarTek August 2013 - Present
StarTek December 2011 - Present
TELUS International February 2010 - November 2011
Stream Global Services April 2008 - March 2009
Sitel (formerly ClientLogic) January 2002 - January 2008
Adobe Systems September 1999 - April 2001
Adobe Systems 1998 - 1999
Claris Corporation (Apple Computer Subsidiary) 1992 - 1998
Apple Computer 1990 - 1992
Skills
Leadership, Vendor Management, Contact Centers, CRM, Outsourcing, Business Development, BPO, Program Management, Call Centers, SaaS, Enterprise Software, Management, Customer Experience, Team Management, Operations Management, Telecommunications, Account Management, Lead Generation, Strategic Planning, Strategy, Customer Satisfaction, Start-ups, Strategic Partnerships, Training, Solution Selling, Customer Retention, Professional Services, Business Intelligence, Sales Management, Service Delivery, Sales Process
Education
University of Northern Iowa
Bachelor of Arts, Business
Insight Direct Usa Inc September 2014 - Present
Heartland Payment Systems August 2013 - September 2014
Stream Global Services January 2012 - August 2013
AAA NCNU November 2006 - December 2010
Skills
Help Desk Management, Customer Service, Call Center, Process Improvement, Change Management, Leadership, Staff Development, Metrics, Coaching, Incident Management, IT Operations, Insurance, IT Service Management, Help Desk Support, Business Analysis, Call Centers, ITIL, Problem Management, Business Process, Quality Assurance, ITIL v3 Foundations..., Collaborative Problem..., Software Documentation, Team Management, Technical Support, Troubleshooting, IT Management, Customer Satisfaction
Education
DeVry University Phoenix 2013 — 2016
Bachelor of Business Administration (B.B.A.), Project Management
University of Phoenix 2000 — 2001
BSB, E-Commerce
Westwood High School 1992 — 1995
Diploma, General Education
Belle Haven Investments, L.P. May 2014 - Present
CSC Sugar November 2013 - May 2014
Lazard October 2010 - August 2013
Bank of America April 2010 - October 2010
Goldman Sachs November 2009 - April 2010
Stream Global Services September 2007 - July 2009
Stream Global Services 2005 - 2009
Skills
Active Directory, DNS, Servers, DHCP, Windows Server, Troubleshooting, Networking, Microsoft Office, Blackberry Enterprise..., Cisco Technologies, VPN, TCP/IP, Group Policy, Switches, Network Administration, Data Center, Windows, Management, Routers, Software Installation, System Administration, Help Desk Support, CCNA, Cisco Routers, IT Management, Call Centers, VLAN, Cisco IOS, Security+, Telecommunications, IT Service Management, Infrastructure, Printers, Business Analysis, Lotus Notes, Computer Hardware, Analysis, IT Operations, IT Infrastructure..., Windows System..., Windows Desktop..., Windows Remote Desktop, IIS, Hardware, Software Documentation, OS X, Computer Security, Amazon Web Services..., VMware, Hyper-V
Education
Technical Institute Of America (TIA) 2013 — 2013
Comptia Security+, Information Technology, Certification
Universidad Tecnológica de Santiago 2003 — 2008
Bachelor, System Engineer
TELUS International April 2014 - Present
Stream Global Services January 2012 - April 2014
NCO Group 2011 - 2012
iTouchPoint 2002 - 2011
Infonxx 1998 - 2002
Skills
BPO, Outsourcing, Call Center, Customer Satisfaction, Sales, Operations Management, Call Centers, Wireless, Business Strategy, Product Development, Telecommunications, New Business Development, Program Management, Project Management, Product Management, Strategy, SaaS, Sales Operations, Strategic Partnerships, Strategic Planning, Start-ups, Business Development, Customer Service, Contract Negotiation, Sales Management, Solution Selling, Customer Experience, Account Management, CRM, Vendor Management, Management
Education
University of California, Irvine 1991 — 1995
BA, Social Science, Management
Stream Global Services November 2012 - Present
Helen Foundation Clinics May 2011 - Present
AZ Desert Solar September 2009 - Present
Central Payment July 2011 - November 2012
Price Electronics August 2010 - May 2011
E Systmes Management 2008 - 2010
Williams and Associates December 2006 - May 2008
C.K. Specialties, Inc November 2000 - November 2006
Executive Sales Unlimited June 1982 - November 2005
Executive Sales Unlimited, Inc June 1982 - November 2000
Skills
Sales, Sales Management, Customer Retention, Solution Selling, Customer Satisfaction, Manufacturing, Marketing Strategy
Education
University of Missouri-Columbia 1977 — 1981
BA, Economics
Lindbergh High School 1974 — 1976
B.A, Economics
Stream Global Services November 2009 - Present
Classic Fare Catering May 2004 - August 2007
Skills
HTML, PowerPoint, SQL
Education
University of Florida 2003 — 2009
Bachelor of Science, Computer Science
University of Florida
BS, Computer Science - Engineering
Oregon Health Science University July 2004 - Present
Lockheed Martin 1999 - 2003
ACS 1998 - 2003
Mitsbishi Silicon America October 1997 - August 1998
Stream Global Services 1996 - 1998
Skills
HP-UX, Solaris, AIX, Linux, Disaster Recovery, High Availability, VMware, NFS, NetApp, Storage Area Networks, Virtualization, Perl, Unix, Apache, Servers, SAN, Cluster, Data Center, Storage, IBM AIX, Red Hat Linux, Unix Shell Scripting, Shell Scripting
Education
University of Phoenix
Syniverse Technologies March 2013 - Present
Stream Global Services September 2005 - July 2012
Supra Telecom 2003 - 2005
Skills
Facilities Management, Maintenance Management, Budget Management, Physical Security, Contractor Relations, Vendor Management, Team Building, Budgets, Contractors, Outsourcing, Procurement, Contract Negotiation, Management, Contract Management, Strategic Planning, Customer Satisfaction, BPO, Process Improvement, Project Management, Team Leadership, Team Management, Performance Management, Workforce Management, Call Centers, Negotiation, Business Process..., Analysis, Sla, Telecommunications, Change Management, Operational Excellence, CRM, Contact Centers, Cross-functional Team..., Process Engineering, Customer Experience, Operations Management, Program Management, Service Delivery, Project Planning, Quality Assurance, Troubleshooting
Education
Universidad Tecnológica de Santiago 2004 — 2011
Bachelor of Engineering (B.E.), Electrical Engineering
Castanea Partners June 2011 - Present
Stream Global Services 2008 - July 2011
Bain & Company October 2007 - October 2008
Skills
Travel Arrangements, Travel Planning, Calendars, Outlook, Administrative..., Lotus Notes, Executive Support, Process Scheduler, Office Administration, Expense Reports, Calendaring, Confidentiality, Call Centers, Executive..., Spreadsheets, Office Equipment, Travel Management, Event Planning, Office Management, Expenses, Time Management, Human Resources, Meeting Scheduling, Diary Management, Customer Satisfaction, WebEx, Administration, Concur, Administrative...
Education
University of Rhode Island
MD24 House Call, Inc September 2015 - Present
Serenity Womens Care June 2015 - Present
Ed Browne Studios May 2011 - Present
Avella Specialty Pharmacy March 2014 - August 2015
Asurion September 2013 - January 2014
ClearPath Solutions February 2013 - August 2013
Stream Global Services July 2012 - December 2012
Accountability Management and Real Estate September 2007 - April 2011
Magnum Companies December 2006 - July 2007
Skills
Troubleshooting, Microsoft Office, Training, Technical Support, Help Desk Support, Customer Service, Computer Hardware, Windows XP, Networking, Hardware, Employee Training, Active Directory, Windows 7, Computer Repair, Management, XP, Customer Satisfaction, Mac OS X, iOS, Android, Quality Assurance, Inventory Control, Exchange Server, Shoretel\Provision, Security Software, Computer Imaging, Server Maintenance, Windows 8.1, Windows 10
Education
University of Phoenix 2010 — 2014
Bachelor of Arts (B.A.), Business Marketing
University of Phoenix 2008 — 2010
Associate of Arts (A.A.), Business
Nova Management Inc. June 2015 - Present
Kelly Services October 2014 - May 2015
Experis Engineering, ManpowerGroup March 2011 - October 2014
Adecco August 2010 - March 2011
Stream Global Services March 2010 - August 2010
Manpower Professional January 2006 - September 2009
Toys R Us October 2005 - January 2006
Walgreens Mail Service July 2004 - September 2005
Skills
Sourcing, Technical Recruiting, Recruitment/Retention, Contract Recruitment, Account Management, Internet Recruiting, Applicant Tracking..., Recruiting, Screening Resumes, College Recruiting, Screening, Talent Acquisition, Staffing Services, Reference Checking, Engineering, Telecommunications, Customer Service, Finance, Supply Chain, Talent Management, Resume Writing, Temporary Placement, Behavioral Interviewing, Interviews, HRIS, RPO, Personnel Management, Candidate Generation, Staff Augmentation, Onboarding, Job Descriptions, IT Recruitment, Corporate Recruiting, Benefits Negotiation, Temporary Staffing, Human Resources, Cold Calling, Strategic Sourcing, Employer Branding, Graduate Recruitment, Taleo, Recruitment Advertising, HR Consulting, Search, Performance Management, Interview Preparation, Vendor Management, New Hire Orientations, Permanent Placement, Management
Education
University of Nebraska-Lincoln 1993 — 1998
Bachelor of Arts, Literature
PCM April 2013 - Present
Ring Central September 2012 - March 2013
Stream Global Services September 2011 - August 2012
IBM October 2006 - September 2011
Skills
Hardware, Operating Systems, Laptops, Training, Customer Service, Mac, Team Leadership, Management, Outsourcing, Project Management, Change Management, Business Analysis, Team Management, Telecommunications
Education
University of Santo Tomas 1997 — 2001
Bachelor of Science (B.S.), Business Administration and Management, General
Don Bosco Academy 1993 — 1997
Walmart US May 2015 - Present
Walmart March 2014 - Present
Western Union October 2012 - February 2014
Western Union May 2008 - October 2012
Stream Global Services August 2006 - May 2008
Supra Telecom August 2005 - August 2006
Supra Telecom February 2002 - August 2005
Skills
Process Improvement, Anti-fraud, Anti Money Laundering, Coaching, Organizational..., Shared Service Center, Outsourcing, AML, Call Centers, Leadership, Operations Management, Sanction, Business Process..., Program Management, Cross-functional Team..., BPO, Customer Service, Compliance
Education
Universidad Interamericana de Costa Rica
Master's degree, Industrial Management, Industrial Managemnet
ACAMS 2012 — 2012
Anti Money Laundry Specialists, Anti Money Laundry, Specialist
BMGI 2012 — 2012
Certification, Lean Six Sigma
ULACIT
Licentiate degree, International Commerce
ULACIT
Bachelor of Business Administration (B.B.A.), Tourism and Travel Services Management
ShawnFromPortland.com November 2013 - Present
Thinkful October 2013 - July 2014
Substance Inc January 2012 - February 2013
eROI August 2011 - January 2012
Steelhead Advertising May 2009 - May 2011
Bravo Web Solutions October 2008 - April 2009
Moonshadow E-Commerce Inc February 2008 - November 2008
University of Oregon 2005 - 2008
University Of Oregon Center For Educational Technologies September 2005 - August 2007
Stream Global Services May 2003 - October 2004
Skills
PHP, jQuery, JavaScript, JSON, XML, MySQL, Java, Software Project..., Relational Databases, Database Design, User Interface Design, Database Administration, Linux System..., Laravel, Twilio, CSS, WordPress, Linux, CodeIgniter, Facebook API, Technical Documentation, Interactive Advertising, iOS development, Android Development, Github, Facebook Marketing, Illustrator, Final Cut Pro, Photoshop, Mac OS X, ORM, Advertising, System Administration, SaaS, VBA, Visual Basic, ActionScript, Photography, World Religions, Music, Gangsta Rap, Skateboarding, Customer Service
Education
University of Oregon 2004 — 2007
BS, Computer & Information Science
University of Oregon
Bachelor of Science (B.S.), Computer & Information Science
Deltek April 2015 - Present
Mid-Atlantic Finance May 2013 - April 2015
Stream Global Services February 2012 - May 2013
Stream Global Services March 2011 - May 2013
Stream Global Services October 2010 - February 2012
Skills
Technical Support, Mobile Devices, Dell Computers, Customer Service, Microsoft Office, Workstations, Social Media Marketing, Social Media, Account Management, Social Networking, Troubleshooting, Online Marketing, Management
Education
Delta Connection Academy 2008 — 2010
PVT/INS-ASEL, Aviation
University of Central Florida 2003 — 2004
N/A, FILM
Dell October 2014 - Present
MedicSana Inc. 2014 - Present
Dell June 2013 - October 2014
Dell November 2010 - February 2013
Stream Global Services October 2008 - August 2010
DELL Inc, Latin America December 2007 - October 2008
Dell Inc, January 2005 - December 2007
AC&L Consultores S.A. de C.V. January 1999 - February 2005
Skills
Cloud Computing, Program Management, Business Development, Business Process..., Management, Web Development, PMP, Organizational..., Web Project Management, Mobile Applications, Musicians, Music Production, mHealth, Early-stage Startups
Education
University of Florida 1994 — 1998
Computer Science Studies, Systems Engineering
Universidad Dr. José Matías Delgado 2001 — 2003
Computer Science, Business Administration
University of Phoenix 2009 — 2012
Bachelors, Business Marketing
The University of Iowa Alumni Association August 2015 - Present
University of Iowa - Henry B. Tippie College of Business May 2015 - Present
Pomerantz Career Center July 2015 - July 2015
University of Iowa - Henry B. Tippie College of Business June 2015 - June 2015
Iowa Soccer Club October 2014 - June 2015
Alexis Park Inn & Suites September 2013 - October 2014
Stream Global Services June 2013 - August 2013
Hy-Vee October 2010 - July 2013
Beyond the Bell July 2011 - August 2011
Skills
Leadership, Teamwork, Team Leadership, Communication, Data Analysis, Motivating, Photoshop, Teaching, Microsoft Office, Microsoft Word, Microsoft Excel, QuickBooks, InDesign, Customer Service, Team Building, Recruiting, PowerPoint, Access, SQL, Information Systems, Oracle SQL Developer, Oracle Application..., CPR Certified, Social Networking, Time Management, Public Speaking, Social Media, Event Planning, Management, Research
Education
University of Iowa - Henry B. Tippie College of Business 2013 — 2016
Accounting and Business Analytics & Information Systems
North High School 2009 — 2013
ECMC Group July 2015 - Present
McKennell & Associates June 2013 - July 2015
Stream Global Services May 2012 - May 2013
SUPERVALU February 2009 - May 2012
Deloitte & Touche 2004 - August 2008
Jefferson Wells 2002 - 2004
KPMG 2001 - 2002
GE Capital Consulting 1996 - 2000
West Publishing 1988 - 1996
The Equitable 1986 - 1988
Skills
IT Audit, CISA, Enterprise Risk..., Business Continuity, Sarbanes-Oxley Act, SAS70, Governance, Process Improvement, Information Technology, Risk Assessment, Risk Management, COSO, Security, ITIL, Internal Audit, Data Security, Sarbanes-Oxley, Financial Risk, Information Security, Disaster Recovery, Compliance, Information Security..., Policy, COBIT, SOX, PCI DSS, HIPAA, Internal Controls, GLBA, Privacy Law, Leadership, Privacy, CISSP, Business Analysis, IT Operations, Management, IT Governance, Risk Mitigation, IT Risk, DLP, IT Strategy, Business Process, CISO
Education
University of Minnesota-Twin Cities 1984 — 1986
BA, Business, Economics, Finance
AppFolio Inc. 2011 - Present
Research Now Group, Inc. (formerly known as e-Rewards, Inc.) 2010 - 2011
Match.com (an IAC/Interactive Corp, Match Group company) 2006 - 2009
Match.com (an IAC/Interactive Corp, Match Group company) 2003 - 2006
Hotels.com 2002 - 2003
Stream Global Services 1998 - 2002
Early Career Roles 1987 - 1997
Skills
Recruiting, Human Resources, Leadership, Training, Talent Acquisition, Talent Management, Employee Relations, Technical Recruiting, Strategy, Onboarding, Applicant Tracking..., Hiring, Performance Management, Succession Planning, Change Management, Employee Benefits, Executive Coaching, Interviews, Conflict Resolution, Employee Training, Mentoring, Time Management, Organizational..., College Recruiting, Team Building, Temporary Placement, New Hire Orientations, Workforce Planning, Call Centers, Personnel Management, Benefits Administration, Employee Engagement, Internet Recruiting, Program Management, Employer Branding, Deferred Compensation, HRIS, Risk Management, Strategic Planning, Organizational Design, Global Sourcing, Global Organizational..., Compensation & Benefits, Compensation Planning, Sales Compensation..., Emerging Leaders, Payroll, Gallup Strengths, Immigration Law, Mergers & Acquisitions
Education
University of Oklahoma 1985 — 1990
BA, Organizational Communication
Starwood Vacation Ownership September 2014 - Present
Catalyst DevWorks August 2013 - Present
Microsoft April 2014 - June 2014
Nike November 2013 - January 2014
Catalyst DevWorks March 2013 - August 2013
Stream Global Services November 2012 - March 2013
Smart Communications, Inc. April 2010 - September 2010
Skills
JavaScript, Java, Agile Methodologies, HTML, CSS, jQuery, Databases, Web Development
Education
University of Santo Tomas 2008 — 2012
Bachelor of Science (BS), Information Technology
HealthTech Services December 2014 - Present
Pinstorm May 2013 - May 2014
Stream Global Services August 2010 - April 2013
Zenith Infotech March 2010 - August 2010
IBM Global Business Process Services November 2005 - December 2009
Skills
Healthcare Information..., Network Administration, Computer Network..., IT Hardware Support, Computer Technology, Social Networking, Microsoft Word, Process Improvement, Microsoft Office, Management, Microsoft Excel, Leadership, Sales, Windows, Customer Service, Project Management, Research, Team Management, Windows 7
Education
University of Mumbai
Bachelor’s Degree, Finance and Financial Management Services
K K Shah Collge of Commerce and Arts 1999 — 2001
Associate’s Degree, Accounting and Finance
Holy Paradise English High School
High School, SSC Maharashtra Board
Renaissance Ranch July 2015 - Present
Progressive Leasing August 2014 - June 2015
Progressive Leasing October 2013 - August 2014
Progressive Leasing February 2013 - October 2013
Xi3 Corporation September 2012 - January 2013
CLEARLINK January 2012 - September 2012
Stream Global Services September 2010 - January 2012
Convergys July 2009 - September 2010
Rmac and Associates April 2006 - July 2009
Linens N Things September 2003 - April 2006
Skills
Sales Management, Customer Service, Sales, Marketing Strategy, Account Management, Customer Satisfaction, Strategic Planning, Marketing, Negotiation, Social Media Marketing, Market Research, Selling, Online Advertising, Team Building, Direct Sales, Lead Generation, New Business Development, Training, Social Media, B2B, Management, Microsoft Office, Microsoft Excel, Salesforce.com, Advertising, Budgets, Business Development, Business Planning, Business Strategy, CRM, Coaching, Cold Calling, Contract Negotiation, Customer Retention, Leadership, Merchandising, Operations Management, Recruiting, Sales Operations, Team Management, Entrepreneurship, Online Marketing, Product Marketing, Sales Process, Team Leadership, Competitive Analysis, Forecasting, Sales Presentations, P&L Management
Education
University of Phoenix 2012 — 2015
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
University of Phoenix 2010 — 2012
Associate of Arts (A.A.), Business, 3.54
Cottonwood
AOL April 2015 - Present
AOL October 2014 - April 2015
Sage April 2014 - September 2014
CTS LanguageLink December 2013 - April 2014
MVM, Inc. July 2013 - April 2014
Stream Global Services June 2011 - August 2012
Sykes April 2011 - June 2011
Sykes July 2009 - April 2011
Sykes February 2007 - June 2009
Sykes December 2004 - February 2007
Skills
Call Centers, Leadership, Management, Customer Experience, Coaching, Customer Service, Customer Satisfaction, Team Leadership, Operations Management, Recruiting, Team Building, Account Management, CRM, Project Management, BPO, Sales, Performance Management, Team Management, Vendor Management, Training, Process Improvement, Analysis, Employee Relations, Conflict Resolution, Outsourcing, Troubleshooting, Technical Support, Customer Retention, Employee Training, Workforce Management, Contact Centers, Strategic Planning, Spanish Linguist, Sales M, Sales Management, Quality Assurance, Negotiation, Microsoft Office, Avaya WFO, Cisco Technologies
Education
Mason Enterprise Center 2014 — 2014
Entrepreneurial and Small Business Operations
Universidad Centroamericana 'José Simeón Cañas' 2003 — 2009
Psychology
Boston Architectural College January 2014 - Present
Autodesk May 2011 - Present
Stream Global Services May 2010 - May 2011
Carr, Lynch and Sandell June 2005 - January 2009
Skills
AutoCAD, Revit, Photoshop, Illustrator, Microsoft Office, SketchUp, Architecture, PowerPoint, Modeling, InDesign, Customer Relations, BIM, Architectural Design, Graphic Design, Sustainable Design, Drawing, Construction Documents, Photography, Rendering, CAD, Submittals, Autodesk Software, 3D Studio Max, 3D, Customer Service, Product Support
Education
University of Oregon 2001 — 2005
Bachelor of Architecture, Architecture
Northgate 1994 — 1997
Insignia Health November 2011 - Present
Stream Global Services July 2010 - October 2011
Eric Hendricksen Communications July 2007 - July 2010
Pamplin Communications February 2006 - June 2007
Pamplin Communications August 2005 - May 2006
Portland Monthly December 2004 - February 2005
Skills
Research, Writing, Editing, Photoshop, Dreamweaver, Microsoft Office, Final Cut Pro, Web Development, Internal & External..., Management, Leadership, Content Management, SEO, Customer Service, Creative Direction, Web Content, Adobe Creative Suite, Strategy, Publications, Advertising, Publishing
Education
University of Oregon 2000 — 2004
BA, Journalism and Communication
Stevens High School 1996 — 2000
Transat May 2011 - Present
Stream Global Services January 2009 - June 2009
New Horizons Computer Learning Centers January 2008 - August 2008
Skills
C#, .NET, SQL, SQL Server, Oracle SQL, SQL*Plus, Visual Studio, Visual C++, Dreamweaver, PHP, phpMyAdmin, Quality Assurance, Quality Center, Microsoft SQL Server, DES, XML, UML, Agile Methodologies, Scrum, Linux
Education
Université du Québec à Montréal / UQAM 2010 — 2014
Bachelor of Applied Science (BASc), Informatique et Genie Logiciel (cheminement cooperatif)
Institut supérieur de gestion / Tunis 2003 — 2009
Bachelor of Applied Science (BASc), Informatique de Gestion
Google January 2015 - Present
Resource Data, Inc. April 2014 - September 2014
AlasConnect January 2013 - April 2014
Golden Valley Electric Association November 2010 - December 2012
Stream Global Services February 2010 - June 2010
University of Alaska Fairbanks September 2005 - April 2007
Skills
System Administration, Troubleshooting, Windows XP, Active Directory, Help Desk Support, Windows 7, Windows Vista, vSphere, Desktop Administration, Desktop Computers, New Hire Orientations, New Hire Training, Hiring Personnel, Information Technology, Technical Support, Wireless Networking, Microsoft Exchange, Software Installation
Education
University of Alaska Fairbanks
Associate of Applied Science, Information Technology
Agility November 2013 - Present
AIT Worldwide Logistics May 2013 - November 2013
AIT Worldwide Logistics October 2012 - May 2013
Stream Global Services January 2012 - August 2012
Comcast Cable February 2010 - June 2011
Grasmick Produce February 2009 - December 2009
Skills
Customer Satisfaction, Sales, Customer Service, Troubleshooting, Import Export, Import Logistics, Outlook, CRM, International Logistics, Invoicing, Accounting, Escalation, Provisioning, Salesforce.com, Call Centers, ECCN, BMC Remedy, Call Center, Remedy, Billing, Troubleshooting Hardware, Management, Problem Solving, Reporting & Analysis, Process Management, Warehouse Management, Import/Export Operations, Inventory Control, Global Logistics, Service Level Management, Service Levels, Customer, Customer Relations, Account Management, Customer Experience, Long-term Customer..., Customer Engagement, Microsoft Excel, Customer Retention, Export, Supply Chain Management, Logistics, Warehousing
Education
University of Phoenix 2011 — 2014
Bachelor of Applied Science (BASc), Accounting, 3.61
University of Phoenix 2009 — 2011
Associate of Arts (A.A.), Accounting, 3.67
Best Buy May 2013 - Present
Best Buy August 2012 - May 2013
Stream Global Services August 2011 - June 2012
General Mills April 2010 - August 2011
General Mills May 2008 - April 2010
Long Lake Partners, LLC a MoneyGram International Company May 2006 - April 2008
Lazard Middle Market (fka Goldsmith, Agio, Helms) September 2002 - February 2006
Willis Re May 2002 - September 2002
Piper Jaffray January 2001 - November 2001
Skills
Analysis, Financial Reporting, Portfolio Management, Investments, Equities, Financial Modeling, Financial Analysis, Financial Planning, Budgeting, Forecasting, Microsoft Office, Organizing, Qualitative Research, Team Leadership, Budgets, Strategic Financial..., Risk Management, Finance, Management, Strategic Planning, Cross-functional Team..., Financial Risk, Mergers & Acquisitions, Leadership, Managerial Finance, Accounting, Pricing, Valuation, Business Development
Education
University of Saint Thomas - School of Business 2008 — 2010
MBA, Finance
University of Minnesota-Twin Cities 1996 — 2000
BS, Applied Economics - College of Agriculture, Food, and Environmental Science
Prestige Senior Living Bridgewood April 2012 - Present
Stream Global Services 2010 - 2011
JDB Enterprises 2004 - 2007
Best Buy 2002 - 2004
Tyson Fire Investigations 2000 - 2002
Skills
Office Management, Outlook, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Budgets, Team Building, Sales, Project Management, PowerPoint, Management
Education
University of California, Berkeley
Bachelor of Arts (B.A.), Film/Cinema/Video Studies
ANC Sports August 2015 - Present
Geek Squad May 2015 - Present
Bayern Brewing Inc November 2014 - Present
Western Montana Mental Health Center September 2014 - February 2015
WorldWide Tech Services May 2010 - February 2014
Creative Computer March 2008 - October 2010
Stream Global Services October 2000 - September 2003
Skills
Troubleshooting, Hardware, Computer Hardware, Technical Support, Laptops, Networking, Software Installation, Computer Repair, Workstations, Servers, Windows 7, Windows 8, Active Directory, A+ Certified, Operating Systems, Windows Server, Help Desk Support, Software Documentation, Software Implementation, Microsoft Operating..., Operating System..., TCP/IP, Microsoft Office, Microsoft Word, Microsoft Excel, Social Media, Microsoft Exchange, Active Directory..., Network Administration, Computer Network..., Computer Maintenance, Server Management
Education
University of Hartford 1984 — 1987
None, Computer Science, Communications
University of Hartford 1984 — 1987
None, Computer Science
Marcus & Millichap January 2015 - Present
Social Communications Company March 2014 - January 2015
University of Oregon Library Services September 2012 - 2014
University of Oregon Information Services September 2011 - September 2012
Stream Global Services September 2009 - March 2010
Skills
Microsoft Office, Computer Hardware..., HTML 5, Cisco Routers & Switches, WordPress, JavaScript, Web Design
Education
University of Oregon 2010 — 2014
General Social Science, Economics, Business, CIT
Beaverton High School 2005 — 2008
High School Diploma
Airgas April 2014 - Present
Bishop Heelan Catholic High School May 2011 - Present
Hawkeye Distribution, LLC October 2010 - February 2014
Stream Global Services May 2010 - October 2010
Skills
Building Materials, Purchasing, Sales, Inventory Management, Customer Service, Sales Management, Account Management, Inventory Control, Pricing, Cold Calling, Microsoft Excel, Negotiation, Microsoft Office, Microsoft Word, Direct Sales, Trade Shows, Sales Process, Time Management, Team Building, Sales Operations, Customer Satisfaction
Education
University of Northern Iowa 2005 — 2009
Bachelor of Science (B.S.), Exercise Science
Capital One October 2014 - Present
Stream Global Services May 2013 - October 2014
Salem Public Library June 2012 - May 2013
Ail Food Concession August 2012 - September 2012
Best Buy April 2012 - May 2012
Wells Fargo Bank August 2011 - October 2011
betweentheropes.com February 2008 - June 2011
University of Oregon September 2007 - June 2011
University of Oregon September 2009 - June 2010
Regal Entertainment Group June 2008 - May 2010
Skills
News Writing, InDesign, Research, Social Media, Twitter, Editing, Sound Editing, Sound Mixing, Podcasting, Facebook, Creative Writing, Final Cut Pro, iMovie, Customer Service, Microsoft Office, Mac, Photoshop, Event Planning, PowerPoint, Social Networking, Microsoft Word, Blogging
Education
University of Oregon 2007 — 2011
Bachelor of Arts, Cinema Studies
NVR, Inc. April 2014 - Present
GXS May 2011 - February 2014
Tata Consultancy Services June 2008 - November 2010
Convergys December 2005 - June 2008
Stream Global Services January 2005 - December 2005
Skills
Human Capital, Training & Development, Training Delivery, Talent Acquisition, Sourcing, Developing Talent, Talent Management, Interviewing Skills, Personnel Management, Employee Relations, Employee Training, Onboarding, Applicant Tracking..., Team Management, Training, Human Resources, HRIS, New Hire Orientations, Deferred Compensation, Temporary Placement, Performance Management, Management, Employee Engagement, Technical Recruiting, Internet Recruiting, Workforce Planning, Resource Management, Performance Appraisal, Screening, Benefits Negotiation, HR Policies, Recruiting
Education
North Eastern Hill University
Bachelor's degree, Sociology
University of Phoenix
Master of Business Administration (MBA), Human Resource Management
Axway May 2014 - Present
JDA Software October 2010 - April 2014
Stream Global Services December 2007 - September 2010
AFS Technologies, Inc. February 2003 - December 2007
Syntellect,Inc. December 2000 - January 2003
Motorola June 1985 - November 2000
Skills
Strategic Partnerships, Strategy, Product Marketing, CRM, Lead Generation, Product Management, Cross-functional Team..., Start-ups, Business Development, Enterprise Software, Integrated Marketing, Marketing Management, Marketing Strategy, Email Marketing, Market Research
Education
Northern Illinois University, MBA
MBA, Marketing
University of Illinois at Urbana-Champaign - College of Business
Bachelor's degree, Finance
CHEP July 2015 - Present
IFCO Systems April 2014 - June 2015
NetWolves June 2013 - April 2014
TAPFIN-ManpowerGroup Solutions September 2012 - March 2013
Tata Consultancy Services July 2011 - September 2012
Tech USA November 2009 - July 2011
Stream Global Services January 2007 - June 2008
Norment Security Group, Inc. July 1997 - April 2004
United States Air Force June 1996 - December 1996
United States Air Force May 1995 - May 1996
Skills
Time Management, Integration, Agile & Waterfall..., Project Management, Project Planning, SDLC, ITIL, ITIL Process, IT Operations, IT Infrastructure..., IT Strategy, IT Management, IT Infrastructure..., IT Service Management, IT Service Delivery, Vendor Relationships, Third Party Vendor..., Scope Management, Cost Management, Resource Management, Disaster Recovery, Risk Management, Quality Assurance, Quality Management, Change Management, Change Control, Agile Project Management, Waterfall, Windows Server, Linux, Windows, Cisco Technologies, Cisco Call Manager, VMware, Cisco UCS, System Center Suite, Microsoft SQL Server, Mobile Applications, Workstations, NOC, Process Improvement, Operating Systems, Visio, Troubleshooting, Requirements Analysis, Technical Support, Program Management, SharePoint, Networking, System Deployment
Education
University of Phoenix 2001 — 2004
BS, Information Technology
Bloomingdale High School 1987 — 1990
T-Mobile January 2014 - June 2014
Citizens Development Center June 2013 - January 2014
Albuquerque Job Corps (Excel Staffing) April 2012 - April 2012
Stream Global Services November 2010 - March 2011
Express Scripts November 2009 - March 2010
Albuquerque Public Schools June 2007 - August 2009
Albuquerque Public Schools March 2007 - May 2007
Skills
Cisco Networking, Windows 7, Windows 7 Migration, Windows Vista, Android, Blackberry, Windows Server, Linux, Microsoft Office, Computer Repair, Network Administration, Social Media, Software Installation, System Administration, Technical Support, Networking, Social Networking, Operating Systems, Team Leadership, Troubleshooting, Software Documentation, Databases, SharePoint, Time Management, Management, Information Technology, Training, Computer Hardware, Customer Service, Visio, Servers, Access, Leadership, Help Desk Support, Hardware, Active Directory, Wireless, Microsoft Excel, Network Security, Wireless Networking, Disaster Recovery
Education
Central New Mexico Community College 2008 — 2013
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
Albuquerque Job Corps 2006 — 2006
University of North Texas 2003 — 2004
North Central Texas College
Business
University of North Texas
Business
Granada Corporation September 2015 - Present
C3/CustomerContactChannels, Inc. July 2014 - June 2015
Asurion March 2014 - April 2014
Stream Global Services October 2012 - May 2013
Pace June 2012 - August 2012
Noble Logistics June 1993 - April 2012
Skills
Team Building, Sales, Coaching, Logistics, Customer Experience, Avaya, Call Centers, Troubleshooting, Technical Support, Customer Satisfaction, VoIP, Operations Management, Customer Service, Microsoft Word, Wireless, Customer Retention, Windows, Customer Support, Service Delivery, Windows XP, BPO, Android, Outlook, Process Improvement, Windows 7, Teamwork
Education
University of California, Berkeley 1994 — 1999
Bachelor of Business Administration (BBA), Business/Commerce, General
Rancho Verde High School 1983 — 1993
Diploma, General Studies
Mohawk Industries April 2014 - Present
Alstom Power May 2012 - April 2014
Fujitsu America, Inc February 2008 - August 2011
Stream Global Services September 2007 - January 2008
VentureNet Inc March 2007 - August 2007
Adelphia Communications April 2003 - June 2004
Skills
Technical Support, Troubleshooting, Hardware, Laptops, Software Documentation, XP, Windows 7, Lotus Notes, Windows, HP, Windows Vista, Quality Assurance, Help Desk Support, Windows XP, System Administration, System Deployment, Customer Service, Active Directory
Education
University of Phoenix 2011 — 2015
Bachelor's degree, Business Management, 3.22
University of Phoenix 2011 — 2015
Bachelor of Science (B.S.), Business Administration and Management, General
Medtronic November 2013 - Present
Stream Global Services December 2012 - November 2013
The Coca-Cola Company February 2012 - December 2012
CorTalent October 2011 - January 2012
Woodbury High School August 2000 - January 2012
Regions Hospital June 2011 - October 2011
Kelly Services March 2011 - June 2011
State of Minnesota May 2009 - March 2011
M.A Mortenson May 2008 - October 2008
Andersen Windows April 2006 - April 2008
Skills
Public Speaking, Talent Management, Career Coach, Diversity Strategy, Social Media Marketing, Sales Management, Personnel Management, Recruiting, Performance Management, Human Resources, Talent Acquisition, Training, Business Development, Recruitment Advertising, Sales, Strategic Planning, Program Management, Strategy, Leadership, Marketing, Internet Recruiting, Management, Interviews, Temporary Placement, Employee Relations, Applicant Tracking..., Career Counseling, Team Building, Time Management, Networking, Hiring, Sourcing, Career Development, Workforce Planning, Healthcare, College Recruiting, Conflict Resolution, Leadership Development, Onboarding, Employee Engagement, Coaching, Resume Writing, Organizational..., Technical Recruiting, Employee Benefits, Employee Training, Job Coaching
Education
University of Minnesota 1990 — 1995
B.S, Business Recreation and Sports Management
University of Minnesota-Twin Cities 1990 — 1995
BS, Sports Management and Business
Accenture March 2015 - Present
Accenture September 2013 - February 2015
Accenture March 2012 - August 2013
Stream Global Services March 2011 - May 2011
Enzyme Testing Labs April 2009 - October 2010
Qualytel Teleservices (Call Centre) April 2005 - February 2009
Qualytel Teleservices (Call Centre) February 2005 - April 2005
Sermicro Telecommunications August 2004 - November 2004
Skills
Translation, Spanish, Quality Assurance, Localization, Team Management, Multilingual, Process Improvement, English, Bug Tracking, Testing, Documentation
Education
Universidad Internacional Menéndez Pelayo 2011 — 2013
Master's Degree in Translation and New Technologies, Translation, Master's Degree
Romero Vargas 2002 — 2004
Senior Technician in Telecommunications and Computing, Telecommunications and Computing
Universidad de Cádiz 1995 — 2002
Law Degree - Pending, Law
Primary School C.P. Tartessos, Jerez de
Secondary School
B, Caballero Bonald
Going Green Solar/National Clean Energy July 2013 - March 2015
TELEMARKETING MERCHANT SERVICES/BUSINESS OPPORTUNITIES May 2014 - January 2015
Neutron Industries 2015 - 2015
Neutron Industries 2015 - 2015
Randstad Technologies US January 2013 - April 2013
Stream Global Services October 2011 - May 2012
Direct Alliance August 2010 - October 2011
Natural Data August 2007 - December 2008
Apex Recruitment July 2006 - July 2007
Castle Megastore December 2005 - May 2006
Skills
Recruiting, Applicant Tracking..., Sourcing, Human Resources, Employee Relations, Interviews, Internet Recruiting, Training, Temporary Placement, Hiring, New Hire Orientations, Management, Cold Calling, Payroll, Strategy, Employment Law, Customer Satisfaction, Sales, Time Management, Call Centers, College Recruiting
Education
University of Illinois at Chicago
B.S. Business Administration, Accounting, Economics, Finance
Wright Junior College
Associates of Arts and Science degree, Accounting
Stream Global Services 1999 - Present
TeleTech January 1998 - February 1999
KAO Infosystems February 1996 - December 1997
Education
University of California, Los Angeles 1981 — 1985
U.S. Bank February 2014 - Present
MCG January 2013 - December 2013
Stream Global Services February 2012 - August 2012
HGS January 2011 - February 2012
First Data Corporation 2007 - 2009
Vonage Corporation 2007 - 2007
Sprint / IBM, Business Consulting Services Group 1996 - 2007
Sprint/ IBM, Business Consulting Group 1996 - 2007
Sprint/ IBM, Business Consulting Group 1996 - 2007
Kansas City Missouri School District 1995 - 1996
Skills
Workforce Management, Quality Assurance, Customer Satisfaction, Vendor Management, CRM, Outsourcing, Business Process..., Management, Operations Management, Call Centers, Training, Change Management, Strategy, Business Development, Forecasting, Coaching, Strategic Planning, Budgets
Education
University of Phoenix 2010 — 2013
Bachelor of Science (BS), Business Administration and Management, General, 3.81
Convergys March 2014 - Present
Stream Global Services November 2011 - March 2014
Connextions May 2008 - November 2011
Connextions August 2007 - May 2008
Sanford Wine Company 2005 - 2008
PRC 1993 - 2007
Hancock Information Group 1993 - 2001
Skills
Call Center, BPO, Outsourcing, Workforce Management, Customer Experience, Customer Satisfaction, Contact Centers, Vendor Management, Operations Management, Cross-functional Team..., Customer Retention, CRM, Process Improvement, Performance Management, Business Process..., Call Centers, Inbound Marketing, Service Delivery, Team Leadership, Telemarketing, Team Management, Quality Assurance, Training, Salesforce.com, Telecommunications, Call Center Development, Offshoring, Account Management, Employee Engagement, Recruiting, Leadership, Change Management, Coaching
Education
University of Florida 1984 — 1988
Bachelor of Science, Advertising and Communications
Windstream Communications October 2012 - Present
Integra Telecom February 2011 - July 2012
New Edge Networks / Earthlink 2004 - 2010
New Edge Networks 2004 - 2008
Stream Global Services 2001 - 2004
Skills
Telecommunications, Channel, MPLS, Business Development, Sales Process, Selling, Sales Operations, New Business Development, Sales, Network Design, VPN, Sales Presentations, VoIP, Managed Services, Co-location
Education
University of Montana 1991 — 1995
BS Wildlife Biology, Ornithology
Virginia Episcopal School
Convey Health Solutions July 2014 - Present
Convey Health Solutions May 2013 - June 2014
Town of Winthrop May 2012 - April 2013
Lighthouse Technical Consultants, Inc. 2006 - 2011
Redcats USA 2004 - 2006
Stream Global Services 1999 - 2004
Continental Airlines 1995 - 1999
Skills
Process Improvement, Financial Analysis, Forecasting, Budgeting, Change Management
Education
University of Pittsburgh - Joseph M. Katz Graduate School of Business 1993 — 1994
MBA, Finance & Accounting
University of Pittsburgh 1984 — 1989
BA, Business Administration & German Language
8x8, Inc. April 2015 - Present
8x8, Inc. April 2014 - April 2015
NASA Ames Research Center July 2013 - March 2015
Mainframe2 April 2013 - May 2014
Getty Images April 2012 - January 2013
Stream Global Services February 2011 - August 2012
Stream International July 2007 - January 2011
Microsoft July 2007 - January 2011
CeSID December 2003 - December 2007
Communication July 2002 - September 2002
Skills
Portrait Photography, Digital Photography, Commercial Photography, Event Photography, Fine Art Photography, Fashion Photography, Microsoft Licensing, Microsoft Technologies, Photoshop, MS Office Suite, Lotus Domino, Lotus Notes, Technical Translation, Windows 7, Windows XP Professional, Cisco Call Manager, Mobile Marketing, Social Media, Photography, Analysis, Quality Assurance, Web Development, Social Networking, XP, Microsoft Office, Marketing, Troubleshooting, Lightroom, Online Marketing, Customer Satisfaction, User Experience, Technical Support, Big Data, Data Analysis, Machine Learning, Data Mining, VDI, Cloud Computing, Cloud Applications, SaaS, HTML, Dreamweaver, Call Centers, Management, Project Management, Networking, Network Administration, Graphic Design, Analytics, Entrepreneurship
Education
University EDUCONS 2007 — 2011
Bachelor of Science (B.Sc.), Business, Management, Marketing, and Related Support Services
Università per Stranieri di Perugia 2002 — 2003
CELI3, Italian
CVS/Caremark August 2011 - Present
Stream Global Services January 2010 - August 2011
Stream Global Services February 2008 - January 2010
Stream November 2004 - February 2008
Stream November 2000 - November 2004
Stream Global Services June 1999 - November 2000
Stream Global Services September 1998 - June 1999
Skills
Outsourcing, Call Center, Workforce Management, Customer Experience, BPO, Customer Satisfaction, Process Improvement, Call Centers, Pricing, Finance, Pricing Strategy, Hyperion Enterprise, Microsoft Excel, Pricing Analysis, Essbase, Forecasting, Analysis, Financial Modeling, Business Analysis, P, CRM, Management, New Business Development, Strategy, Analytics, Project Planning, Sales, ERP, Human Resources, Executive Management, P&L Management, Vendor Management
Education
University of Massachusetts, Amherst 1994 — 1998
BA, Psychology
Merchants Customer Exchange (MCX) July 2015 - Present
Ascend Learning April 2012 - May 2015
Stream Global Services June 2010 - May 2012
State Street Bank November 2008 - June 2010
Citizens Financial Group January 2007 - November 2008
Asurity Solutions 2003 - 2004
Primeon 2000 - 2001
Arthur Andersen 1997 - 2000
Skills
Information Security..., Process Improvement, IT Audit, Auditing, Cross-functional Team..., Risk Management, Sarbanes-Oxley Act, Information Security, PCI DSS, Business Process..., ITIL, Financial Risk, Project Management, Security, Governance, Internal Audit, Business Process, CISA, Vendor Management, Business Continuity, Disaster Recovery, Information Technology
Education
University of Hartford 1984 — 1988
Bachelor of Science, Accounting and Finance
University of Hartford
Bachelor's degree, Accounting and Business/Management
Yahoo April 2010 - Present
IQ Payment Systems October 2007 - March 2008
Auctionpay April 2007 - 2008
Stream International 2000 - 2005
Stream Global Services 2000 - 2005
Stream 2000 - 2005
Stream Global service Inc 2000 - 2005
Skills
Account Management, Customer Service, CRM, Customer Experience, Management, Technical Support, Quality Assurance, Workforce Management, Call Center, Troubleshooting, Contact Centers, Lead Generation, Process Improvement, Team Building, SaaS, Call Centers, Team Leadership, Operations Management, Leadership, BPO
Education
University of Phoenix
Matrix Absence Management February 2010 - Present
Dreyer's Grand Ice Cream September 2009 - December 2009
Stream Global Services May 2008 - April 2009
Market Decisions Corporation May 2006 - May 2008
Country Insurance & Financial Services June 2005 - May 2006
Skills
Human Resources, Recruiting, Benefits Administration, Payroll, FMLA, Interviews, Employee Relations, Training, Microsoft Office, PowerPoint, Project Management, Microsoft Word, Employee Benefits, Public Speaking, Onboarding, HRIS, New Hire Orientations, Temporary Staffing, Leave of Absence, Market Research, COBRA, Applicant Tracking..., Performance Management, ADP Payroll, HR Policies, College Recruiting, 401k, Disability Insurance, Personnel Management, Health Insurance
Education
University of Portland 2001 — 2005
Bachelor's in Marketing/Management, Business Administration
Silver Pyramid LLC July 2010 - Present
One Technologies March 2009 - May 2009
Stream International January 2007 - September 2008
Stream Global Services January 2006 - September 2008
Bank of America September 2004 - August 2006
Zyvex Corporation December 2001 - February 2004
West Associates August 1995 - August 2001
Skills
Benefits Administration, Training, Event Planning, Research, Employee Benefits, Payroll, Customer Service, Project Management, Outlook, Microsoft Office, Data Analysis, Microsoft Excel, Human Resources, Customer Satisfaction, Process Improvement, BPO, Sales, Management, Workforce Management, Vendor Management, Customer Experience, Call Centers
Education
University of the Rockies 2009 — 2011
MA, Psychology / Organizational Leadership
University of North Texas 1982 — 1986
BBA, Marketing
Gerber Legendary Blades April 2008 - Present
Stream Global Services September 2007 - February 2008
Education
University of Oregon
Timber Products Company November 2013 - Present
Monaco RV, LLC September 2006 - November 2013
Inovec (a GE company) November 2005 - September 2006
Stream Global Services October 2003 - November 2005
Electroglas 1999 - 2003
Fujitsu August 1994 - July 1999
Spectra-Physics (now DataLogic Scanning) July 1989 - July 1993
Skills
Internal Controls, Financial Analysis, Revenue Recognition, Sarbanes-Oxley Act, Accounting, Financial Reporting, Manufacturing, Finance, Leadership, Managerial Finance, Financial Statements, ERP, Auditing, Project Planning, General Ledger, Forecasting, Budgets, Variance Analysis, Cost Accounting
Education
University of Oregon - Charles H. Lundquist College of Business
MBA, Finance
Weber State University
BS, Business
University of Houston-Clear Lake April 2007 - Present
Pearland State Bank January 2005 - August 2006
Society of Petroleum Engineers September 1998 - August 2004
Stream Global Services June 1997 - July 1998
Skills
Library, Teaching, Editing, Desktop Application..., Computer Hardware, Computer Hardware..., Desktop Deployment, Remote Desktop, Customer Service, Customer Satisfaction, Customer Oriented, Instruction, Email Clients, Windows XP Pro, Windows 2000, Microsoft Office, Access Database, PeopleSoft, Millennium Circulation, ERP Software
Education
University of Houston-Clear Lake 2009 — 2015
Master's Degree, Cross-Cultural Studies
University of Houston-Clear Lake 2005 — 2007
Bachelor of Science (BS), Sociology
Smurfit Stone August 2009 - Present
Stream Global Services July 2008 - March 2009
Gateway February 1994 - June 2008
Education
University of Iowa 1985 — 1992
BA, General Studies
General Dynamics Mission Systems March 2015 - Present
General Dynamics C4 Systems October 2009 - May 2015
General Dynamics C4 Systems 2004 - 2009
Stream Global Services 2000 - 2001
Skills
Oracle SQL Developer, Requirements Analysis, Requirements Gathering, Software Development, Software Documentation, User Acceptance Testing, Business Objects, Information Gathering, Testing, Visio, Microsoft Project, Software Requirements, Risk Assessment, Regression Testing, Project Management, End User Training, Data Interfaces, Training, Process Improvement, Lean Manufacturing, Continuous Improvement, Manufacturing, Process Engineering, Cross-functional Team..., Six Sigma, Program Management
Education
University of Massachusetts Dartmouth
Bachelor's degree, English
University of Phoenix
Master's degree, Information Systems
Marshall Tool & Supply Company October 2012 - Present
Walt Disney Internet Group April 2009 - March 2012
Stream Global Services March 2008 - March 2009
Stream Global Services February 2007 - March 2008
Pozzi Window Company January 1999 - January 2001
Skills
NICE, MS Word, MS Excel, MS Outlook, MS Project, MS Sharepoint, MS Publisher, Live Person, Jive, Lotus Notes, Lotus Sametime Client, Lotus Chat, KANA, Eventum, Auto-hotkey, HTML, PHP, Adobe Publisher, Adobe Acrobat, payroll, scheduling, inventory management, 10-key by touch, typing (65+), personnel management, statistical analysis, Online Gaming, MMO, SharePoint, Microsoft Excel, Customer Service
Education
University of Oregon 1996 — 1998
Coursework, Computer Sciences
University of Oregon 1996 — 1997
gameit December 2014 - Present
beZilch 2014 - 2014
Needle 2013 - 2014
Bunchball 2011 - 2012
Stream Global Services 2010 - 2011
LiveOps 2009 - 2010
Skills
Online Advertising, SEO, Social Media Marketing, Social Media, Advertising, Blogging, Copywriting, CRM, Public Relations, Newsletters, B2B, Salesforce.com, Management, Account Management, SaaS
Education
University of Denver 2004 — 2008
Bachelor of Science (BS), Political Science and Government
University of Denver 2004 — 2008
Bachelor of Science (BS), Cultural Anthropology
UIC Technical Services / Bowhead October 2014 - Present
Knowledge Universe February 2014 - July 2014
Stream Global Services July 2011 - July 2013
Portland State University September 2010 - December 2010
Pacific Patrol Services July 2008 - December 2008
Stevenson Coffee House September 2007 - April 2008
Friends Western School September 2004 - December 2005
Skills
Technical Writing, Customer Service, Editing, Security, Microsoft Office, Technical Support, Data Entry, Project Management, Research, Social Media, Creative Writing, Proofreading, Networking, Microsoft Word, Microsoft Excel, Time Management, Social Networking, Data Analysis, Training, Outlook, Software Documentation, Troubleshooting, Teamwork, Leadership, Team Leadership
Education
University of California, Santa Cruz 2006 — 2008
BA, Literature
Stream Global Services Team ManagerStream Global ServicesOctober 2007 - December 2008
Affiliated Computer Services June 2006 - September 2007
Education
University of Oregon 1994 — 1996
none, Education and History
NAVIS March 2013 - Present
Pegasus Solutions December 2007 - March 2013
Pegasus Solutions June 2004 - December 2007
Stream Global Services August 2001 - May 2004
Skills
Oracle SQL, XML, HTML scripting, Basics of Unix, Microsoft Office, Adobe Creative Suite, Cross-functional Team..., SDLC, Change Management, SQL, Management, Testing
Education
University of Phoenix 2004 — 2008
Master of Business Administration (MBA), Business Administration and Management, General
Netflix April 2014 - Present
Stream Global Services March 1999 - April 2014
TeleTech 1997 - 1999
KAO Infosystems 1995 - 1997
Telespectrum 1989 - 1995
Skills
Customer Acquisition..., Global Business..., Key Account..., Global Strategy..., Call Centers, Outsourcing, Customer Experience, New Business Development, Strategy, Business Development, Account Management, CRM, Contract Negotiation, Process Improvement, Contact Centers, Customer Satisfaction, Call Center, Leadership, Team Management, Inbound Marketing, BPO, Sales Management, Management, Change Management, Operations Management, Service Delivery, Strategic Partnerships, Vendor Management, P&L Management, Enterprise Software, Performance Management, Salesforce.com, Team Leadership, Cloud Computing, Workforce Management, Customer Service, Telecommunications, Lead Generation, Sales Operations, SaaS, Sales, Team Building, Sla, Business Strategy, Sales Process, Strategic Planning, Cross-functional Team...
Education
University of California, Los Angeles 1981 — 1985
Bachelor's degree, English
Stream Global Services March 2010 - October 2013
Sprint March 2008 - May 2009
Sears, Roebuck and Co. November 2007 - May 2008
APG Electric May 2003 - July 2007
Kmart Corporation August 2000 - July 2002
Skills
Troubleshooting, Technical Support, Management, Customer Satisfaction, Customer Service, Customer Experience, Computer Hardware, Networking, Sales, Microsoft Office, Inventory Management, Help Desk Support, Team Leadership, Leadership, Microsoft Excel, Software Installation, Windows 7, Software Documentation
Education
University of New Haven 1995 — 1999
BS, Music and Sound Recording
Johnstown High School 1991 — 1995
Convergys June 2014 - Present
Stream Global Services February 2013 - June 2014
Stream Global Services September 2009 - February 2013
Advantage RN 2006 - 2008
Skills
Screening, Applicant Tracking..., Talent Acquisition, Recruiting, Sourcing, Onboarding, Taleo, Recruitment Advertising, Call Centers, Employee Referral..., Technical Recruiting, Employee Engagement, Interviews, Employee Relations, Contract Recruitment, Management, Performance Management
Education
University of Illinois at Urbana-Champaign 2002 — 2006
Bachelor of Science (B.S.), Cell/Cellular and Molecular Biology
Convergys November 2014 - Present
Stream Global Services April 2007 - October 2014
vivatel October 2005 - July 2006
BTC February 2005 - October 2005
Mobikom Telecommunications Ltd. April 2001 - February 2005
Skills
People Management, Problem Solving, Call Center, Coaching, Outsourcing, SLA, Supervisory Skills, Team Management, Customer Relations, Telecommunications, Customer Service, Operations Management, Analysis, Business Management, Teamwork, Team Leadership, Financial Analysis, Microsoft Office, English, Business Analysis, Excel, Troubleshooting, Contract Negotiation, Process Improvement, Team Building, Risk Management, Word, Business Process..., Performance Management, BPO, Customer Satisfaction, Microsoft Word, Management, Call Centers, Microsoft Excel, Account Management, Project Management, Customer Experience, Sla, Business Process, Finance, Service Delivery, Contact Centers, Workforce Management, Forecasting, Vendor Management, Time Management, Offshoring, CRM, Change Management
Education
University of Economics - Varna 1996 — 1999
BA, Economics
International Tourism Colledge 1984 — 1987
BA, Toirism
First Language School, Varna 1977 — 1983
English and American Literature
Concord Hospitality Enterprises November 2011 - Present
University of Phoenix, Albuqueruqe, NM July 2007 - Present
SHRM June 2001 - Present
Radisson Hotel and Water Park September 2011 - November 2011
Radisson Hotel and Water Park May 2011 - November 2011
Stream Global Services August 2010 - December 2010
DoD: Army & Air Force Exchange Service September 2008 - July 2010
Isleta Casino & Reort 2005 - 2006
Skills
Employee Relations, Recruiting, Human Resources, Personnel Management, Training, Employment Law, Mentoring, Change Management, Labor Relations, New Hire Orientations, Leadership, Policy, Conflict Resolution, Strategy, Program Management, Budgets, Strategic Planning, Employee Benefits, Analysis, Organizational..., Performance Management, Leadership Development, Time Management, Onboarding, Administration, Employee Engagement, Benefits Administration, Employee Training, Succession Planning, Career Development, Talent Management, Organizational..., Workforce Planning, Interviews, Deferred Compensation
Education
University of Phoenix 2003 — 2005
MBA, Human Resources Management
University of Phoenix 2001 — 2003
BS, Business Management
Transim Technology March 2011 - Present
Stream Global Services January 2011 - March 2011
Turnquist Construction June 2004 - September 2010
Third Sector Technologies June 2000 - September 2000
Third Sector Technologies June 1999 - September 1999
Education
University of Alaska Fairbanks 2005 — 2009
Bachelors of Science, Computer Science
Time Warner Cable March 2007 - Present
The Home Depot June 2006 - March 2007
Stream Global Services November 2005 - June 2006
Comerica Bank April 1999 - August 2005
Comerica Bank February 1994 - April 1999
Comerica Bank January 1993 - February 1994
Skills
Databases, Invoicing, Time Management, Contract Management, Marketing, Pricing, Telecommunications
Education
University of Louisiana at Monroe 1979 — 1983
Bachelor, Business Administration
Safelite AutoGlass July 2011 - Present
Stream Global Services July 2008 - May 2011
Anna Mae Fritz & Associates January 2001 - September 2006
Skills
Customer Service, Customer Satisfaction, Call Centers, Microsoft Office, Data Entry, Microsoft Word, Telephone Skills, Training, Insurance, Child Advocacy, Parent-Teacher..., Experience Working with..., Child Development, Children's Books, Teaching, Child Nutrition, PowerPoint, Outlook, Teamwork, Time Management, Customer Experience, Customer Retention, Troubleshooting, Microsoft Excel, Team Leadership, Leadership, Software Documentation, Inventory Management
Education
University of Phoenix 2009 — 2012
Bachelor of Science (B.S.), Elementary Education and Teaching, K-8
South Mountain Community College 2002 — 2004
Associate's of Fine Arts, Elementary Education & General Studies
Genzyme Genetics; a LabCorp subsidiary April 2010 - Present
Genzyme June 2007 - April 2010
J.C. Newman Cigar Co. October 2006 - June 2007
Stream Global Services November 1999 - April 2006
Skills
Call Center Management, Interpersonal Leadership, Team Management, Motivational Programs, Training, Public Speaking, OS Support Experience, Computer Hardware..., Software Training and..., Desktop Publishing, Microsoft Operating..., Microsoft Technologies, Customer Service, Troubleshooting, Outlook, Windows, Windows 7, Problem Solving, Software Installation, Database Administration, Microsoft Office, Printers, Documentation, Computer Hardware, Customer Relations, XP, Customer Satisfaction, Excel, Word, Administration, Technical Training, Quality Assurance, Operating Systems, Team Leadership, PowerPoint, Account Management, Process Improvement, Data Analysis, Hardware, Team Building, Laptops, Supervisory Skills, Research, Analysis, Visio, Lotus Notes
Education
Faith Baptist Bible College and Theological Seminary 1990 — 1992
BA, Biblical/Pastoral Studies
Moody Northwest 1984 — 1985
Toward BA, Pastoral Studies/Counseling
University of Idaho 1982 — 1984
B.S., Bacteriology, Medical Technology, Education
Self-Employed February 2010 - Present
Stream Global Services 2013 - 2013
Kathy's Place For Hope February 2012 - July 2012
Gassman & Bates, Law December 2010 - May 2011
Skills
Proofreading, Copy Editing, Editing, Microsoft Office, Time Management, Ethics, Crisis Communications, Marketing Communications
Education
University of South Florida 2009 — 2013
Bachelor of Arts (BA), Professional Writing, Rhetoric and Technology
University of Central Florida 2011 — 2011
Decision Resources Group January 2014 - Present
Decision Resources Group May 2010 - December 2013
Decision Resources Group May 2008 - April 2010
Caritas Christi Health Care February 2003 - May 2007
Network Plus, Inc. June 2000 - February 2002
Stream Global Services September 1999 - June 2000
Skills
Cisco IOS, Integration, Project Management, Strategic Planning, Microsoft Exchange, Group Policy, VMware ESX, CCNA, Microsoft Certified..., Acquisition Integration, Cisco Firewall Security, Cisco UCS, TCP/IP protocols, Aruba Wireless, Network Design, Amazon Web Services..., Rackspace Cloud, Active Directory, A+ Certified, DHCP, DNS management, File Servers, Print Servers, Windows & Mac operating..., Solution Architecture, SaaS, Disaster Recovery, WAN, TCP/IP, System Administration, VMware
Education
University of Massachusetts Boston 2002 — 2008
Bachelor of Arts (B.A.), Cultural Anthropology, magna cum laude
Catapult Systems May 2015 - Present
University of West Florida January 2015 - Present
Freelance Mobile App Development November 2012 - Present
Disney Parks & Resorts January 2015 - May 2015
Walt Disney World August 2014 - January 2015
Tata Consultancy Services September 2010 - August 2014
Tata Consultancy Services August 2006 - January 2014
Stream Global Services August 2009 - July 2010
Stream Global Services June 2008 - July 2009
Skills
Software Development, Technical Support, Enterprise Software, HTML, iOS development, jQuery, AngularJS, xUnit, ASP.NET, Objective-C, Java, ISO 27001 Lead Auditor, GoSystems, Swift, Artificial Intelligence, Game Development, Software Engineering, Instructional Design, Instructional Technology, Unity3D, Xcode, C#, ASP.NET MVC, jQuery UI, Bootstrap, Subversion, Visual Studio, Software Design, AJAX, Entity Framework, JavaScript, Jasmine, JUnit
Education
University of West Florida 2013 — 2015
Computer Science, Computer Software Engineering, 4.0
University of Central Florida 2011 — 2013
Master's Degree, Instructional Design and Technology, 4.0
Western Governors University 2007 — 2011
Information Technology, Information Technology, Bachelors of Science
Stream Global Services July 2012 - May 2013
STREAM PERFECT GLOBAL SERVICES 2012 - 2013
Education
University of Oregon 2005 — 2008
none, english, 15
Kelly Services May 2012 - November 2012
Stream Global Services November 2010 - May 2011
Aaron's, Inc April 2003 - May 2005
Skills
Call Centers
Education
University of Phoenix 2012 — 2014
Associate's degree, Information Technology
New Iberia High 1996 — 1997