Stream Global Services
Industry: Company
DescriptionStream Global Services, was a BPO company acquired by Convergys through a definitive merger, together with more than 37,000 employees in 22 countries and 50 contact centers. The footprint of the company included countries across North America, Europe, Asia Pacific, Latin America, Middle East and Africa. Headquarters: Eagan, Minnesota, United States CEO: Kathryn V. Marinello (20 Aug 2010–) Number of employees: 37,000 Subsidiaries: Stream International, Inc., eTelecare, Parent organizations: Convergys, Sgs Holdings Inc.
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Stream Global Services Employees
World Ventures February 2014 - Present
Stream Global Services March 2013 - Present
Skills
Call Centers, Service Delivery, Technical Support, Customer Experience, Troubleshooting, Computer Hardware, Windows 7, Windows XP, Customer Service, Help Desk Support, Customer Support, Windows, Software Installation, Operating Systems, Training, Laptops, Hardware
Education
D G Erwin Technical Center 2011 — 2013
Intel Corporation April 2015 - Present
World Financial Group (WFG) September 2013 - Present
Joint Water Commission February 2015 - March 2015
Westside Roller Derby February 2014 - November 2014
Performance Warehouse May 2014 - June 2014
Baxter Auto Parts November 2013 - June 2014
Premium Retail Services June 2011 - November 2013
American Nursery Services March 2011 - August 2011
Old Navy January 2011 - March 2011
Stream Global Services July 2010 - November 2010
Skills
Data Entry, Customer Service, Merchandising, Customer Satisfaction, Management, Inventory Management, Microsoft Excel, Marketing, Event Planning, Project Planning, Carpentry, Retail, Process Scheduler, Inside Sales, Administration, Water Treatment, Industrial Wastewater..., Reverse Osmosis, Strategic Planning, Public Speaking
Education
Clackamas Community College 2014 — 2015
Water and Environmental Technology Professional Certification, Water Treatment and Distribution, Wasterwater Treatment and Collections, A
Mt. Hood Community College 2008 — 2008
Sustainable Building Advisor Certification, Sustainable Building
University of Oregon 2001 — 2006
Bachelor of Science, Environmental Science
Stream Global Services September 2011 - January 2014
L-3 Integrated Systems Group December 2008 - April 2010
Rockwell Collins December 2006 - June 2008
United States Air Force November 2004 - November 2006
United States Air Force November 2002 - November 2004
United States Air Force December 2001 - December 2002
United States Air Force November 2000 - November 2001
Skills
Technical Support, Call Centers, Workforce Management, Contact Centers, Customer Experience, BPO, Service Delivery, Avaya, Troubleshooting, Customer Satisfaction, Computer Hardware, Satellite Ground Systems, Satellite Communications, Satellite Modems, Satellite Imagery, Remote Desktop, Desktop Administration, Wireless Networking, Remote Troubleshooting, Telecommunications, Telemetry, Wideband, UHF, SHF, Personnel Management, Personnel Supervision, Military Personnel, Managing Technical...
Education
Edison Community College 2014 — 2014
Associate's Degree, Computer Information Technology / Business Systems
Community College of the Air Force 2004 — 2008
Associate of Arts and Sciences (A.A.S.), Telecommunications Technology/Technician
wePresentUS December 2013 - Present
Precision Industrial Contractors January 2012 - March 2012
Stream Global Services July 2011 - January 2012
Clark College September 2010 - July 2011
Skills
Microsoft Office..., Microsoft Office..., VBA Programming, HTML, PHP, JavaScript, Public Speaking..., Teaching Technical..., VBA, Microsoft Office, Social Media Marketing, SEO
Education
Clark College 2010 — 2012
Computer Science / Engineering, 3.0
Walla Walla College 2002 — 2004
Microcomputer Applications Specialist, Computer Science, 3.76
Gerber February 2014 - Present
Cole Haan October 2011 - Present
Stream Global Services June 2008 - October 2011
ANN INC. October 2007 - June 2008
Skills
Customer Service, Biology, Laboratory Skills, OS X, Microsoft Office, Microsoft Excel, Microsoft Word, 10 Key, Typing, PowerPoint, Schedules, Time Management, Problem Solving, Communication Skills, Straight Talk, Customer Satisfaction, Retail
Education
Portland State University 2008 — 2012
Bachelor of Science (B.S.), Biology, General
Clackamas Community College 2005 — 2007
Associate's degree, General Studies
Genesis Financial Solutions July 2014 - Present
Genesis Financial Solutions February 2013 - June 2014
Freelance March 2012 - May 2013
Stream Global Services February 2010 - March 2012
Make it Personalized August 2009 - April 2010
Gap Inc./Banana Republic June 2006 - July 2009
College of Mount Saint Vincent November 2002 - May 2006
Tekmark Global Solutions April 2002 - July 2002
Skills
Web Development, SQL, Databases, Microsoft Office, Web Design, JavaScript, HTML 5, Microsoft Excel, Data Analysis, Access, Microsoft SQL Server, User Experience, CSS3, JSON, jQuery, PHP, Ruby on Rails, Business Analysis, Excel, VBA, User Friendly, T-SQL, PowerPoint, Business Objects, HTML5, C#, ASP.NET MVC, MVC, Entity Framework, WCAG, Microsoft Word, Analysis
Education
College of Mount Saint Vincent 2002 — 2006
BA, Computer Science
Manhattan College
No Worries Care February 2007 - Present
Stream Global Services May 2003 - June 2006
Godfather's Pizza July 1999 - April 2003
Abby's Pizza January 1988 - June 1999
Skills
Nursing, Healthcare Management, Healthcare, Hospitals, Medical/Surgical, Nursing Education, BLS, Acute Care, ACLS, Home Care, Medication..., Critical Care, PALS, Inpatient, Medical Terminology, Cpr Certified, Patient Advocacy, Patient Education, CPR Certified
Education
Washington State University 2010 — 2011
Registered Nursing/Registered Nurse
Clark College 2008 — 2010
Associate of Science (A.S.), Registered Nursing/Registered Nurse, 3.62
Portland Community College 2004 — 2007
Associate of Science (AS), Pre-Nursing Studies, 3.62
Verizon Enterprise Solutions March 2015 - Present
Duke Energy Corporation September 2012 - April 2014
New Horizons Computer Learning Centers 2014 - 2014
One Touch Direct 2014 - 2014
Stream Global Services December 2011 - February 2012
Siwel Consulting February 2008 - March 2011
Pomeroy November 2005 - February 2008
Skills
Blackberry Enterprise..., Outlook, Mainframe Testing, Computer Network..., Active Directory, DNS, VPN, Laptops, Technical Support, Help Desk Support, Windows XP, Windows 7, Group Policy, Security, Troubleshooting, TCP/IP, Windows Server, Servers, Networking, BMC Remedy, Remote Desktop, Windows, Hardware
Education
D G Erwin Technical Center 2004 — 2006
Technical Diploma, Computer Technology/Computer Systems Technology, A
Xerox March 2011 - May 2013
Stream Global Services February 2009 - March 2011
ATI December 2006 - September 2007
Skills
Customer Service, Sales, Communication, QuickBooks, Learning Quickly, Financial Accounting, Management, Accounts Payable, Accounts Receivable, Time Management, Recruiting, Payroll, Leadership, Human Resources, Data Entry
Education
University of Maine at Machias 2007 — 2009
Bachelor's Degree, Biology, General
Clackamas Community College 2005 — 2007
Associate's degree, Criminal Justice and Corrections
Aloha high school 2001 — 2005
Pacific Interpreters, a LanguageLine Solutions Company April 2010 - Present
Kelly Services March 2014 - August 2015
Pacific Interpreters January 2011 - February 2012
Stream Global Services November 2007 - September 2009
Skills
Customer Service, Troubleshooting, Technical Support, Microsoft Office, Windows 7, HTML, Multicultural..., Telephone Manner, Adobe Acrobat, Windows Vista, English grammar, Communication, Ubuntu, Windows XP Pro, Articulation, Proficient Typing Skills, Macintosh hardware, CSS, Windows 8.1, Soft Skills, 10 Key
Education
Clackamas Community College 2004 — 2007
Apollo Education Group December 2013 - March 2015
Stream Global Services March 2013 - December 2013
Swift Transportation August 2012 - March 2013
Valley Of The Sun Fine Wines March 2011 - July 2012
Tillys February 2011 - December 2011
Skills
Project Management, Management, Microsoft Office, Customer Service, Telecommunications, Sales
Education
Naumann Hobbs Hawthorne Lift Systems 2013 — 2013
Certificate, Forklift, Pass
State Of Arizona Department Of Insurance 2013 — 2013
Life Producer License, Life Insurance, Pass
Southwest Truck Driving 2012 — 2012
CDL, Truck Driving, 100%
Conservatory of Recording Arts and Sciences 2009 — 2009
Engineer’s Degree, Music, Certificate
Scottsdale Community College 2007 — 2009
Associate’s Degree, Music, 3.4 GPA
Insight April 2015 - Present
William F. Helfrick LLC April 2013 - Present
eXtreme Computechnology December 1999 - Present
Dickey's Barbecue Restaurants, Inc. March 2014 - March 2015
Chick-fil-A August 2013 - February 2014
Dolphin Beach Resort August 2013 - December 2013
LaSalle Computer Learning Center June 2012 - June 2013
Traditions Senior Management 2011 - 2012
Stream Global Services November 2006 - November 2011
Multiple July 1995 - December 1999
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Dell Computers, Dell PowerEdge Servers, Dell Workstations, CompTIA A+ Certification, CCNA, PMP, MS Project, Windows Server, Windows 7, Windows Vista, VoIP, VMware, Computer Systems..., Microsoft Publisher, Microsoft Office Xp, DCSE, Dell OpenManage, Portables, DCID, IT Management, Information Security..., Information Security..., HIPAA/HITECH, SOX/DSS, TQM, CCNA+Security, CCNA VOIP, RAID, Disaster Recovery, Best Practices, Zero Client, Thin Client, Virtual Desktop, Virtual Servers, Accreditation, IT Strategy, IT Operations, Information Technology, Thin, Systems Management, Network Administration, System Administration, Technical Support, Computer Security, Troubleshooting
Education
Community College of the Air Force 1977 — 1995
Associate of Applied Science (AAS), Information Systems Management, 4.0
LaSalle Computer Learning Center 2012 — 2013
Randstad August 2010 - Present
Stream Global Services March 2010 - August 2010
Bright House Networks July 2008 - February 2010
Convergys April 2007 - October 2007
KG Hagans Professional Services Group February 2002 - February 2007
CallTech February 2001 - February 2002
Skills
Active Directory, Troubleshooting, Technical Support, Servers, Software Documentation, System Administration, Networking, Software Installation, Call Centers, Routers, Windows, Help Desk Support, BMC Remedy, Customer Service, Training, Windows Server
Education
Columbus State Community College 2005 — 2007
Vemma June 2014 - Present
Anderson Merchandisers March 2013 - June 2014
Revana.com May 2012 - July 2012
U-Haul International, Inc. May 2011 - March 2012
Stream Global Services August 2009 - May 2011
GEICO March 2006 - August 2008
Skills
Microsoft Office, Management, Microsoft Excel, Leadership, Sales, Research, Microsoft Word, PowerPoint, Training, Strategic Planning, Supervisory Skills, Customer Service, Customer Service..., Team Leadership, Business Communications, Emotional Intelligence, Adobe Creative Suite, HTML, JavaScript, Customer Satisfaction, Time Management
Education
WGU Washington 2012 — 2015
Bachelor of Science (B.S.), Business Administration and Management, General
Collins College 1999 — 2000
Associate of Arts (A.A.), Design and Visual Communications, General
Fitbit May 2015 - Present
Nintendo of America (through Parker Staffing) December 2014 - January 2015
Code Fellows November 2014 - January 2015
Free Geek April 2012 - June 2012
Knowledge Universe July 2011 - March 2012
Stream Global Services December 2010 - May 2011
MetLife January 2007 - June 2010
TIAA-CREF August 2006 - December 2006
Janus Capital Group June 2005 - August 2006
Janus Capital Group February 2005 - August 2006
Skills
HTML5, Front-end Development, CSS, JavaScript, jQuery, MongoDB, Node.js, Angular.js, Git, Agile Methodologies, Github, Terminal, CIW, Linux, SQL, Asset Managment, Insurance, Networking, Salesforce.com, Troubleshooting, Hardware, Help Desk Support, Data Entry, Databases, Citrix, Information Technology, Testing, Customer Service, Technical Support, Investments, OS X, Training, Marketing, Call Centers, Customer Retention, Process Improvement, Project Management, Software Documentation, Customer Satisfaction, SharePoint, Computer Hardware, Team Leadership, Sales, HTML
Education
General Assembly 2015 — 2015
Web Design Circuit, Web Design
Code Fellows 2014 — 2014
Certificate, Front-End UX Design & Development
Western Governors University 2012 — 2014
Bachelor of Science (B.S.), Information Technology
Community College of Denver
Associates, Computer Science
Connextions October 2013 - February 2014
Dish Network March 2013 - September 2013
Stream Global Services March 2010 - November 2012
JW Marriott Desert Ridge Resort & Spa February 2009 - January 2010
Kings House Hotel June 2007 - August 2009
Marshalls Department Store March 2006 - August 2007
Little Caesars Pizza September 2003 - November 2006
Sturner & Klien August 2005 - October 2006
Skills
Customer Service, Call Centers, Telecommunications, Customer Experience, Troubleshooting, Customer Satisfaction, Wireless, Customer Retention, Technical Support, Computer Network..., Contact Centers, Workforce Management, CRM
Education
Coconino County Community College 2007 — 2008
Coconino High School 2002 — 2006
Pearson North America April 2014 - Present
Stream Global Services November 2012 - September 2013
StarTek March 2009 - June 2012
Intuit June 2006 - August 2008
Intuit August 2005 - June 2006
StarTek, Inc 2003 - 2005
StarTek, Inc 2001 - 2003
StarTek, Inc March 2001 - July 2001
StarTek, Inc 1999 - 2001
Skills
Project Management, Strategic Planning, Process Improvement, Vendor Management, Business Development, Program Management, Operations Management, Supply Chain Management, Change Management, Business Analysis, Call Centers, Budgets, P&L Management, Business Planning, CRM, Supply Chain, Logistics, Cross-functional Team..., Team Management, Integration, Training, Management, Telecommunications, Risk Management, Business Process..., Continuous Improvement, Leadership, Team Leadership, Manufacturing, Testing, Business Intelligence, Customer Satisfaction, Negotiation, Six Sigma, Quality Assurance, Mergers & Acquisitions, PMO Services, Procurement, Executive Management, PMO, Outsourcing, Product Development, Sales, IT Solutions, Data Center, Forecasting, Business Process, Security, Strategy, ERP
Education
Colorado State University
BS, Industrial Technology
Vertex Computer Systems June 2013 - Present
Crystal Rock, LLC. October 2012 - May 2013
Zipscene December 2011 - July 2012
Stream Global Services January 2011 - December 2011
Stream Global Services May 2010 - January 2011
US Army August 2006 - August 2009
Roberts Doors January 2006 - August 2006
Skills
Salesforce.com, Call Center, Troubleshooting, Customer Service, Customer Satisfaction, Analytics, Cloud Computing, Customer Experience, SaaS, Technical Support, Data Migration, Microsoft Office, CRM, Customer Support, Sales Operations, Sales Process, Microsoft Excel, System Administration, Software Documentation, Call Centers, Apex Data Loader, Security, Team Building, Leadership, Time Management, Software Installation, Lead Generation, Team Leadership, Management, Business Process, Process Improvement, Training, Analysis, Cross-functional Team..., Dashboard, Forecasting, Networking, Integration, Vendor Management, Account Management, Salesforce.com..., Salesforce.com..., Salesforce.com..., Salesforce.com...
Education
Colorado Technical University-Online 2008 — 2009
Bachelor of Science (B.S.), Criminal Justice
Colorado Technical University Colorado 2007 — 2008
Criminal Justice
Canton School District 2004 — 2005
GED
Golden Rule School 1992 — 2000
8th
Home March 2013 - Present
Stream Global Services September 2010 - March 2013
Merlos Cutlery 2001 - 2005
Skills
Technical Support, Troubleshooting, Call Centers, Computer Hardware, XP, Servers, Network Administration, Windows 7, DNS, Routers, Operating Systems, Switches
Education
John marshal high 2000 — 2002
Metropolitan Learning Center 1994 — 2000
Clackamas Community College
Google January 2014 - Present
NEUTYPE Gamers Association April 2010 - Present
Forever Moon Studios January 2010 - Present
TJ Maxx September 2013 - January 2014
Stream Global Services October 2012 - December 2012
Collins College September 2010 - September 2012
Sams Club January 2012 - August 2012
Skills
Business Communications, Public Relations, Market Research, User Interface Design, Martial Arts, Photoshop, Situational Leadership, Project Planning, Project Coordination, Problem Solving, Diligent, Team Leadership, Event Planning, Evaluation, Promotions, Advertising, Optimization, Analytical Abilities, Teamwork, Dependency, Adaptive, Reliability, Hard Worker, Patient, Goal Oriented, Concept Design, Optimizations, Unity3D, Level Design, Game Design, Flash, Video Games, Game Programming, 3D Studio Max, UV mapping, ActionScript, Texturing, Game Development, 3D Modeling, Maya, Xbox 360, Animation, Creative Direction, Modeling, Social Games, Mudbox, PS3, Computer Games, Storyboarding, Zbrush
Education
Collins College 2010 — 2013
Charter Communications May 2014 - Present
Stream Global Services April 2013 - March 2014
Raytheon August 2010 - April 2013
TEKsystems January 2010 - August 2010
US Army January 2002 - December 2009
Skills
Cisco Technologies, Network Administration, VPN, Networking, Cisco IOS, Firewalls, Data Center, Network Security, CISSP, TCP/IP, Troubleshooting, WAN, Security Clearance, Red Hat Linux, OSPF, Routing, EIGRP, ASA, Active Directory, Security, Military, Switches, BGP, DoD, COMSEC, Network Engineering, CCNA, CCNP, Computer Security, Group Policy, Army, Integration, Juniper, Cisco Routers, JUNOS, RedHat, Infinistream, Wireshark, Checkpoint Security, DNS, Cisco Nexus, Cisco Networking, Checkpoint, VRF, Nexus, VDC, Alcatel-lucent 7750, MPLS, mpls v, Alcatel
Education
Colorado Technical University 2012 — 2014
Master's degree, Information Technology
Franklin University 2008 — 2012
Bachelors of Science, Information Technology
Bulk TV & Internet January 2013 - Present
Stream Global Services January 2011 - January 2013
Buck Point Realty July 2009 - January 2013
Stream Global Services September 2010 - January 2011
Clarkson University May 2007 - May 2009
Clarkson University August 2006 - May 2009
Apple Center March 2006 - May 2006
Skills
Salesforce.com..., Salesforce.com..., ASP.NET, CSS, HTML, Microsoft SQL Server, Web Development, Computer Hardware, Cloud Computing, Google Adwords, Adsense, Bilingual, Visual Studio, Customer Service, Virtualization, Higher Education, Office Management, User Interface Design, Operating Systems, Microsoft Office, Mathematics, Fast Learner, Great communications..., Problem Solving, Positivity, Team Leadership, Efficiency, Teamwork, Dedication to..., Time Management, Determination to Succeed, Well Mannered, Innovation, Quality Management, Writing, Training, Mountain Biking, Soccer, Swimming, Salesforce.com, Windows 7, Call Centers, Databases, Visualforce Pages, Apex Data Loader, SaaS, Salesforce.com...
Education
Clarkson University 2006 — 2009
Master's degree, Computer Science, 3.7
Yarmouk University 2000 — 2003
Bachelor's degree, Computer Science and Engineering, 3.9
Stream Global Services August 2012 - Present
Freelance Consultancy & Training January 1992 - Present
Beltway Pavement Company – Waldorf Maryland April 2010 - August 2012
Asphalt Pavement Comanies 1992 - 2012
Beltway Paving Company March 2008 - October 2011
Ascent Home Loans November 2007 - April 2010
Ohio Paving & Construction July 1999 - October 2003
Surface Engineering, Inc. May 1988 - October 1999
SURFACE ENGINEERING July 1988 - July 1999
Skills
Customer Acquisition, Sales Operations, Sales Management, Sales Leadership..., Construction, Asphalt Paving, Lead Generation, Database Administration, Commercial Closings, Parking Lots, Service Delivery, Marketing Communications, Concrete Paving
Education
Cheonggang Academy
Cleveland State University
Specialized Sales, Merchandising and Marketing Operations
Jefferson Business School
Certified, Database Management/Bus Communications
Summit Foods August 2011 - Present
Exchange Church February 2007 - Present
Toutle Christian Fellowship August 2006 - May 2007
All for KIDZ March 2002 - December 2005
GE Healthcare May 2000 - March 2002
Stream Global Services June 1999 - April 2000
Skills
jQuery, jQuery UI, PHP4/5, MySQL, Wordpress, HTML, Network Design, Network Administration, Network Devices, Unifi, Mac OS X Server, Mac OS, iPhone Support, iPad, Internet, Great troubleshooting..., Internet Troubleshooting, Train Employees, Train Staff, VoIP, Polycom, Linksys, SQL, Database Design, Web Application Design, Sound Design, Video Editing, Public Address, Public Speaking, Conflict Resolution, Customer Service..., Technical Support, Desktop Support..., Call Center, Windows XP Pro, Windows Vista, Windows 7, Ubuntu, CentOS, WiFi, Wireless Networking, User Documentation, Procedures Documentation, Bible teaching, Bible Study
Education
Clark College 1992 — 1993
General Studies
University of Washington 1991 — 1992
Music Education
Dealertrack Technologies June 2014 - Present
Convergys March 2014 - June 2014
Stream Global Services July 2001 - June 2014
Software Spectrum July 2001 - July 2003
Computer Care Centers January 2000 - May 2001
Skills
Administration, Lotus Notes, Customer Service, Call Center, Contract Management, Excel, Outlook, Word, Budgeting, Microsoft Office, Vendor Management, Team Building, Supervisory Skills, Contract Negotiation, Process Improvement, Planning, PowerPoint, Customer Satisfaction, Budgets, Microsoft Excel, Microsoft Word, Office Administration, System Administration, Project Planning, Troubleshooting, Call Centers, Operations Management, Recruiting, Sales, Sla, Software Documentation, Strategic Planning, CRM, Management, Facilities Management, BPO, Performance Management, Outsourcing, Customer Experience, Employee Relations, Team Management, Team Leadership, Program Management, Training, Human Resources, Windows, Teamwork, Accounting, Contact Centers, Call Center Development
Education
Collin County Community College 2010 — 2010
AA, RDA
Dallas County Community College 2004 — 2007
AA, Arts
Lamar University 1999 — 2000
Arts, Art/Art Studies, General
USAA August 2014 - Present
ULTA Beauty July 2013 - April 2014
TeleTech February 2013 - June 2013
Stream Global Services May 2012 - February 2013
Stream Global Services November 2011 - May 2012
Joico December 2009 - January 2011
Skills
Project Management, Management, Telecommunications, Customer Service, Microsoft Office, Team Leadership, Product Management, Sales Management, Strategic Planning, Business Strategy, Coaching, Troubleshooting, Retail, Training, Call Centers, Sales, Customer Experience, Selling, Team Building
Education
Colorado State University-Global Campus 2015 — 2017
Master of Science (M.Sc.), Organizational Leadership
University of Phoenix 2012 — 2015
Bachelor of Science (B.S.), Management
Northland Pioneer College 2004 — 2009
Associate of Arts and Sciences (AAS), Cosmetology, Barber/Styling, and Nail Instructor
CoEnterprise, LLC December 2014 - Present
Accenture February 2014 - December 2014
Accenture January 2014 - December 2014
Accenture May 2007 - December 2014
Accenture November 2013 - July 2014
PODS August 2006 - May 2007
Stream Global Services October 2005 - August 2006
Stream Global Services 2002 - October 2005
ECE Holdings 2003 - 2003
Software Spectrum 2002 - 2003
Skills
Workforce Management, Business Intelligence, Analytics, Vendor Management, Quality Assurance, Six Sigma, Performance Management, CRM, Knowledge Management, Process Improvement, Analysis, Data Analysis, Call Center, Forecasting, Business Strategy, Business Process..., Business Analysis, Outsourcing, Program Management, Team Management, BPO, Team Leadership, Operations Management, Management Consulting, Team Building, Management, Customer Experience, Requirements Analysis, Customer Satisfaction, Visio, Business Transformation, Service Delivery, Databases, Telecommunications, Call Centers, Leadership, Business Process, Strategy, Project Portfolio..., IT Strategy, Business Process..., PMO, Business Process Design, Integration, SDLC, Financial Analysis, Requirements Gathering, Process Engineering, SharePoint, Offshoring
Education
Cornell University 2015 — 2015
Executive Leadership
University of South Florida
Computer Science
University of South Florida
Instructional Technology
Nova Southeastern University
Management Information Systems
asurion August 2013 - Present
Subway June 2012 - Present
home April 2012 - June 2012
Stream Global Services March 2012 - April 2012
Volt Technical Resources June 2011 - January 2012
Global Domination Unity Engine, School Group April 2011 - November 2011
US Army October 2000 - October 2006
Skills
3D Modeling, 3D Studio Max, 3D rendering, Motion Capture, Photoshop, Mudbox, Windows 7, Mac OS, iOS, Illustrator, Texturing, iPhone, iPad, iPod, Home Networking, PowerPoint, Microsoft Word, MS Project, Adobe Audition, Premiere Elements, After Effects, PC hardware, Video Games, Animation, 3D, Flash Animation, Troubleshooting, Technical Support, OS X, Game Design, Premiere, Mac, Dreamweaver, Game Development, Computer Graphics, Flash, Computer Animation, Team Leadership, Adobe Acrobat, Adobe Creative Suite, Modeling, Character Animation, Storyboarding, Windows Vista, Windows XP, User Interface Design, Motion Graphics, Xbox 360, Windows, Computer Hardware
Education
Collins College 2009 — 2011
Bachelor of Arts (BA), Game and Interactive Media Design
Nashville State Community College 2006 — 2008
Associate of Science (A.S.), Business Administration and Management, General
Imaginary Mind Productions April 2012 - Present
US Air Force Reserve September 2005 - Present
Stream Global Services December 2008 - April 2012
United States Air Force March 2001 - September 2005
Skills
Photoshop, Video Production, Video Editing, Television, Video, Photography, Microsoft Office, Journalism, Film, Post Production, Music Composition, Songwriting, Digital Signal..., Computer Hardware, Digital Audio, Film Scoring, Foley Artist, Audio Editing, Audio Post Production, Surround Sound, Composition, Recording, Music, Music Production, Music Theory, Multimedia, Pro Tools, Videography, Entertainment, Screenwriting, Sound Design, Audio Engineering, Production Management, Sound Editing
Education
Community College of the US Air Force
Associate of Science (A.S.), Electronics Technology
International Academy of Design & Technology
Bachelor of Fine Arts (B.F.A.), Recording, 3.9
College of Saint Benedict and Saint John’s University July 2014 - Present
Dakota Wesleyan University June 2012 - August 2014
Bon Homme School District January 2012 - May 2012
The University of South Dakota September 2011 - December 2011
Stream Global Services August 2010 - December 2010
First Data Corporation May 2010 - August 2010
Wind Cave National Park May 2005 - August 2009
Skills
Customer Service, PowerPoint, Microsoft Word, Microsoft Office, Microsoft Excel, Outlook, Event Planning, Research, Teaching, Teamwork, Leadership, Office Administration, Leadership Development, Strong Interest..., Career Counseling, Project Coordination, Interviews, Program Development, Higher Education, Student Development, Student Affairs
Education
The University of South Dakota 2010 — 2012
Master of Arts (M.A.), Counseling & Psychology in Education
Dakota Wesleyan University 2006 — 2010
Bachelor of Arts (B.A.), Psychology
Southwest Cajun Grill February 2015 - Present
Shutterfly Inc./Core-Staff October 2014 - January 2015
APAC Customer Services November 2013 - August 2014
Multi-Green Cleaning February 2011 - June 2013
Great American Merchandise & Events December 2012 - February 2013
Randstad Technologies April 2008 - November 2010
Digital Bridge Business Solutions January 2008 - January 2010
Stream Global Services December 2006 - December 2007
MSA Solutions August 2002 - December 2006
Skills
Help Desk Support, Windows 7, Computer Hardware, Printers, Laptops, XP, Troubleshooting, Microsoft Office 2003, Hardware Support, Software Installation, Dell Computers, Web Design, Graphic Design, Digital Photography, Video Production, Multimedia, Windows Vista, LAN-WAN, E-commerce SEO, SEO, Network Administration, Quality Assurance, Customer Service, VPN, Microsoft Exchange, Social Networking, Databases, E-commerce, System Administration, Integration, Technical Recruiting, DNS, Process Improvement, Servers, JavaScript, CSS, Windows Server, Google Analytics, HTML, Vendor Management, Technical Support, Software Documentation, PeopleSoft, Citrix, DHCP, Hardware, Microsoft Office, Operating Systems, Social Media, Windows XP
Education
University of Phoenix 2004 — 2010
Master of Information Systems/Management, Information Technology, 3.5
Collins College 1999 — 2003
Bachelor of Arts in Visual Communication, Interactive Multimedia/Web Design/Graphic Design, 3.15
KIXEYE March 2014 - July 2014
Now Nerd Corp April 2013 - July 2013
Stream Global Services October 2012 - January 2013
Deluxe Marketing Inc September 2011 - November 2011
Accelerated Postal and Print November 2010 - December 2010
Performance Abatement Svcs March 2007 - November 2008
Skills
Computer Hardware, Linux, Networking, Windows 7, Windows Vista, Windows XP Pro, Android, Telecommunications, Remote Desktop, Wireless Networking, Network Administration, VPN, TCP/IP, Software Installation, Routers, Windows Server, Active Directory, Windows XP, Technical Support, Operating Systems, Servers
Education
Columbia Basin College 2007 — 2007
Best Buy September 2014 - Present
Internal Revenue Service November 2014 - March 2015
Stream Global Services July 2013 - May 2014
The Home Depot March 2012 - November 2013
Oregon Employment Department August 2011 - March 2012
Vibra Specialty Hospital Portland Oregon June 2008 - November 2010
United States Army National Guard April 2001 - August 2010
Skills
Responsibility, Assertive, Quick Learner, Employee Relations, Policy, Administration, Military, Data Entry, Outlook, Customer Service, Human Resources
Education
Clackamas Community College 2010 — 2012
Associate of Science (AS) Transfer Degree, Business, GPA 3.0
Peak Systems, Inc. June 2014 - Present
Robert Half Technology December 2010 - December 2010
ACS Inc. October 2008 - May 2010
Stream Global Services October 2007 - September 2008
Welkin Engineering July 2005 - April 2007
Private Construction Firm October 2001 - January 2002
ATSI November 1999 - January 2000
Perino Technical Services November 1998 - May 1999
TPG The Project Group September 1998 - November 1998
Company confidential November 1997 - July 1998
Skills
Civil Engineering, AutoCAD, CAD, Surveying, Technical Support, Bridge, Land Development, Microsoft Office, Concrete, Construction, Stormwater Management, Road, Engineering, Contract Management, Drainage, Transportation..., Sewer, Hydraulics, Microstation, Structural Analysis, Steel, Analysis, Construction Management, Project Estimation, Microsoft Project, Microsoft Excel, Roadway Design, Excel, Word, Grading, MS Project, Transportation, Earthworks, Survey, Utility Design, Erosion Control, Site Design, Site Grading, Civil, Site Plans, Land Desktop, Public Works, Cost Estimating, Subdivisions, Storm Water Management, Primavera, Parking, Value Engineering, Sustainability, GIS (ArcMap)
Education
Walter R. Sundling
University of Alabama 1987 — 1989
B.S, Civil Engineering; Civil Engineering
Portland State University 2012 — 2012
Prestressed Concrete, B
Portland Community College 2011 — 2015
GIS Certificate, GIS & CAD, 3.85 GPA
Clackamas Community College 2004 — 2007
None, CAD
William Rainey Harper College 1987 — 2003
None, CAD
University of Illinois at Chicago 1996 — 1996
None, Mechanical Engineering
Iowa State University 1990 — 1993
None, Structural Engineering
University of Illinois at Urbana-Champaign 1985 — 1986
None, Engineering
Iowa Department of Transportation training 1991 — 1995
Ramic June 2013 - Present
BizIQ March 2015 - May 2015
TeleTech November 2014 - March 2015
Stream Global Services September 2013 - October 2014
Earnhardt Hyundai February 2013 - May 2013
e-Systems Management November 2012 - February 2013
Direct Alliance November 2010 - August 2012
ABC Nissan January 2010 - October 2010
Heartland Food Corp. June 2008 - January 2010
Skills
Customer Service, Marketing Strategy, Microsoft Word, Business Planning, Security, Sales, Leadership, Customer Relations, Inventory Management, Excel, Word, Inbound, outbound, Email Marketing, Organizational..., infusionsoft, salesforce, Microsoft Excel
Education
College of DuPage
North Central College
Childen's Home of Jefferson County February 2013 - Present
Stream Global Services June 2005 - August 2009
Skills
Event Planning, Nonprofits, Microsoft Office, Customer Service, Public Speaking, Microsoft Excel, Social Networking, PowerPoint, Research, Sales, Microsoft Word
Education
Columbia College 2012 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.31 GPA
Jefferson Community College 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Year Up January 2014 - Present
Year Up March 2013 - Present
Year Up 2013 - 2015
CVS Caremark Corporation July 2013 - January 2014
Job Corps August 2011 - October 2012
Walmart March 2012 - June 2012
CenturyLink January 2009 - December 2010
Stream Global Services January 2007 - January 2008
Skills
Microsoft Office, Telephone Skills, Telephony Support, Customer Service, Case Managment, Case Management, Customer Satisfaction, Training, Call Centers, Leadership, Networking, Operations Management
Education
Community College of Rhode Island 2013 — 2014
Veritas Technologies LLC July 2012 - Present
Unitarian Universalist Church in Eugene November 2011 - July 2013
Symantec Corp. January 2007 - July 2012
Symantec Corp. 2004 - January 2007
Stream Global Services January 2002 - October 2004
Apple March 2001 - November 2001
drkoop.com 1997 - 2001
RadioDigest.com 1999 - 2000
Exodus Communications 1997 - 1998
Skills
Data Center, Netbackup, SAN, Solaris, Security, Linux, Windows Server, NAS, Technical Support, AIX, HP-UX, Fibre Channel, OS X, Troubleshooting, DNS, VMware, Veritas, Disaster Recovery, Mac OS X Server, Windows 7, Storage, Puredisk, VMware ESX, Symantec Endpoint..., Backup Solutions, High Availability, Virtualization, Network Engineering, Cluster, Technology Management, 2008 R2, Networking, Software Documentation, iSCSI, Red Hat Linux, NFS, NetApp, TCP/IP, Storage Management, Enterprise Software, Infrastructure..., Technical Management, Mac OS X, Windows Server 2008, SLES, Change Management, Backup Exec, Confluence, IT Management, Wiki Development
Education
College of San Mateo
College of San Mateo
Broadcast Engineering
Jamberry Nails January 2015 - Present
US Bank November 2014 - Present
Sprint August 2013 - September 2014
Stream Global Services January 2013 - August 2013
Arch Telecom November 2011 - December 2012
Smart Wireless October 2008 - October 2011
Xerox Business Services September 2005 - September 2008
The Bridal Gallery February 2004 - September 2008
Skills
Time Management, Customer Retention, Sales, Employee Training, Critical Thinking, Call Centers, New Hire Training, Negotiation, Recruitment Training, Public Speaking, Active Learning, Active Listening, Social Perceptiveness, Instructing, Learning Strategist, Persuasiveness, Cash Handling, Interpersonal Skills, Sales Operations, Customer Service, Direct Sales, Customer Satisfaction, Customer Experience, Account Management, Solution Selling
Education
Clackamas Community College 2007 — 2011
Clackamas High School 2001 — 2005
Diploma, General Studies
Epiq Systems April 2015 - Present
Adecco February 2013 - April 2015
Stream Global Services August 2010 - November 2011
OfficeTeam July 2010 - July 2010
Ferguson Enterprises October 2008 - November 2009
Northwest Staffing Resources November 2007 - October 2008
Cleveland Clinic December 2006 - August 2007
Cleveland Clinic June 2005 - December 2006
Cleveland Sight Center June 2002 - August 2003
Skills
Access, Microsoft Excel, Customer Service, Microsoft Word, Accounts Receivable, Microsoft Office, Mac, Accounts Payable, Accounting, Outlook, Troubleshooting, PowerPoint, Windows Server, Cisco IOS, Network Design, Animation, Video, Photography, Online Advertising, Photoshop, Computer Information..., Technical Support
Education
Portland Community College 2012 — 2013
Certificate, Computer Information Systems
Columbus College of Art & Design 2001 — 2005
Media Studies, Animation; Video; Photography
Cleveland Heights High School 1997 — 2001
Seacomm Federal Credit Union August 2012 - Present
SpiceCSM January 2012 - August 2012
Fused Solutions November 2010 - August 2012
SpiceCSM November 2010 - January 2012
Stream Global Services 2010 - 2010
Shaw Industries Group, Inc July 2006 - November 2007
Putrelo Construction Company Inc April 2005 - August 2005
Ruby Tuesday 2002 - 2005
Skills
Consultative Selling, Salesforce.com, Account Management, SaaS, Solution Selling, Direct Sales, Sales Management, New Business Development, Contract Negotiations, Cloud Computing, Sales Operations, Sales Process, SEO, Cold Calling, CRM, Sales, Lead Generation, Contract Negotiation, Management, Start-ups, Training, B2B, Sales Presentations, Program Management, Product Management, Strategic Partnerships, Call Centers, Enterprise Software, Partner Management, Selling, Customer Retention
Education
Utica College 2001 — 2005
BS Management, Human Resource Management
Clarkson University
Mohawk Valley Community College
Business Administration
Shaggy Dog Pet Supplies January 2015 - Present
W.Altee Burpee Company January 2012 - Present
Self Employed artist August 2011 - Present
eLoyalty, a TeleTech Company February 2015 - Present
Life-Arbitrage January 2014 - February 2015
SFByTheCase.com July 2014 - January 2015
Stream Global Services October 2012 - August 2014
Great Camping Supplies December 2008 - February 2010
Skills
Salesforce.com, Salesforce Administrator, Salesforce Setup and..., Salesforce Analytics, The setup,..., Management, Sales Operations, Analytics, Sales, Call Centers, Access, B2B, CRM, Training, Consulting, Customer Service, Technical Support, Cloud Computing, Marketing, Start-ups, Microsoft Office, Vendor Management, Project Management, Time Management, Customer Experience, Photography, Software Installation, Microsoft Excel, Social Networking, Security, Visual Arts, Project Planning
Education
Clarkson University 1994 — 1995
Master's degree, Manufacturing Systems, 3.5
Clarkson University 1991 — 2003
Bachelor's degree, Manufacturing Management, 3.7
State University of New York - System 1989 — 1991
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Baylor Regional Medical Center at Plano January 2014 - Present
Randstad September 2013 - January 2014
Doctors Hospital at Renaissance June 2010 - August 2013
AmeriPath August 2006 - February 2008
Traxxas June 2002 - August 2006
Stream Global Services April 1999 - June 2002
Baylor Medical Center at Garland September 1991 - April 1999
Skills
A+ Certified IT..., PACS, Information Security, Computer Security, Web Design, Computer Hardware, Computer Repair, Computer Management, Active Directory, LDAP Administration, Linux, Microsoft Exchange, SharePoint, Servers, HIPAA, Healthcare, Process Improvement, System Administration, Software Documentation, Technical Support, Troubleshooting, Networking
Education
Western Governors University 2013 — 2014
Information Technology with a concentration in Security
Colorado Technical University 2006 — 2008
Information Technology with a concentration in Security, 3.96
Midcontinent Communications July 2015 - Present
Midcontinent Communications January 2014 - July 2015
Check n Go August 2012 - January 2014
Check n Go October 2010 - August 2012
Wells Fargo May 2010 - August 2010
RadioShack June 2008 - May 2010
Stream Global Services January 2008 - May 2008
Qwest October 2007 - December 2007
Citi October 2001 - September 2007
Citi May 2000 - October 2001
Skills
ASP.NET MVC, C#, HTML, CSS, Sales, Web Development, SQL, T-SQL, ASP.net, PHP, WAMP, Software Development, JavaScript, Visual Basic, Computer Programming, Computer Hardware, Computer Network..., Customer Service, Sales Management, Financial Services, Microsoft Office, Windows, Computer Repair, Multi Tasking, Project Management, Dreamweaver, Visual Studio, Windows Phone, Networking, Outlook, Technical Support, Windows 7, Windows Vista, Databases, VMware, MySQL, Software Installation, Java, Operating Systems, Hardware, Time Management, Computer Maintenance, C, Microsoft Word, Training, Inventory Control, Network Administration, Scrum, jQuery, Bootstrap
Education
Southeast Technical Institute 2012 — 2014
Associate of Science (A.S.), Computer Programming, 3.94
Dakota State University 1999 — 2000
Information Technology
Clatsop Computer Solutions, Inc. 2009 - Present
Ben's Computer Store February 2007 - February 2009
Stream Global Services July 2006 - February 2007
Education
Clatsop Community College 2002 — 2004
Astoria High School 1999 — 2002
High School Diploma
Stream Global Services July 2012 - Present
Education
Collins College 2005 — 2009
Bachelor of Arts (B.A.), Game and Interactive Media Design
Bureau42.com May 2007 - Present
Kaiser Permanente September 2014 - December 2014
City of Wilsonville September 2013 - January 2014
Examiner.com October 2010 - October 2012
Native Staffing September 2011 - November 2011
Kelly Services October 2010 - October 2010
Volt Technical Resources November 2009 - January 2010
Stream Global Services September 2007 - December 2008
Adecco Technical August 2006 - July 2007
Clackamas Community College September 2003 - June 2006
Skills
Film Criticism, Computer Repair, Troubleshooting, Writing, Blogging, Microsoft Windows 7, Technical Writing, Microsoft Office, Testing, Technical Support, Windows XP, Journalism, Windows 7, Networking, XP, Hardware
Education
Oregon Institute of Technology 2011 — 2015
Bachelor of Applied Science (BASc), Health Informatics
Clackamas Community College 2003 — 2013
Certificate of Completion, Network and Microcomputer Specalist
Michaels Stores, Inc. 2012 - Present
YourSigma 2009 - Present
Inpoint an AON Company 2012 - 2012
American Water Enterprises 2007 - 2009
Stream Global Services 2006 - 2007
Trans World Entertainment December 2001 - December 2005
Ernst & Young 2000 - 2001
KPMG 1999 - 2000
Fujitsu 1994 - 1999
First Financial Management Corp. (FFMC) 1994 - 1994
Education
Cleveland State University - Cleveland-Marshall College of Law 1982 — 1984
Law and Accounting
Golden Gate University 1979 — 1982
Masters of Science, Tax
University of Colorado Boulder 1973 — 1978
Georgia State University
HLB System Solutions May 2011 - Present
Execulink Telecom September 2010 - May 2011
Dimplex North America March 2008 - September 2010
Orbex Computer Systems June 2003 - December 2007
Stream Global Services September 2002 - June 2003
Skills
VMware, Active Directory, Network Security, Troubleshooting, Cisco Technologies, Disaster Recovery, Customer Service, Security, IIS, Virtualization, Outlook, Microsoft Exchange, Windows Server, Backup Exec, System Recovery, Networking
Education
Cisco Networking Academy 2009 — 2011
CCNA, Cisco networking
Conestoga College 2009 — 2009
Adobe InDesign
St. Clair College 1995 — 1997
Business Administration - Accounting
Stream Global Services December 2007 - Present
SaliensDesign October 2007 - Present
Living Hope Fellowship 2006 - 2007
Education
Clackamas Community College 2004 — 2005
English
Gold Mountain October 2013 - Present
TeleTech December 2012 - Present
Stream Global Services June 2011 - February 2012
Alpha Broadcasting May 2010 - December 2010
Xerox September 2009 - March 2010
Skills
Artist, Creative Writer, Pitching Ideas, Guitarist, Audio Engineering, Marketing, Social Networking, Acoustic Guitar, Sales, Radio Promotions, Entertainment, Songwriting, Singing, Pro Tools, Customer Service, Acting
Education
Clackamas Community College 2010 — 2011
Certificate, Music Technology
ADD ON Staffing Solutions June 2014 - June 2015
Stream Global Services July 2013 - January 2014
US Bank March 2009 - March 2011
Volt Services Group April 2008 - March 2009
3M 2005 - 2008
Affinity Plus Federal Credit Union 2002 - 2005
Long Term Care Group 2000 - 2002
United States Marine Corps June 1981 - September 1985
Skills
Staff Development, Negotiation, Staff Retention, Recruiting, Process Improvement, Leadership, Program Management, Team Management, Coaching, Performance Management, Training, Project Management, Sales Process, Sales Operations, Sales Presentations, Talent Acquisition, Forecasting, Sales, Hiring, Strategy, Business Development, Account Management, CRM, Customer Satisfaction, Human Resources, Management, Call Centers, New Business Development, Sales Management, Time Management, Customer Service, Analysis, Budgets, Project Planning, Retail, Customer Experience, Telecommunications, Team Building, Customer Retention, Leadership Development, Outsourcing, B2B, Employee Engagement, Banking, Team Leadership, Operations Management, Onboarding
Education
City University of New York-John Jay College of Criminal Justice 1992 — 1996
BS, Social Control Deviate Behavior
Monmouth Regional High School
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Intermedia December 2013 - Present
Stream Global Services November 2012 - December 2013
Stream Global Services January 2012 - November 2012
North Country Prenatal/Perinatal Council April 2009 - November 2010
Coastal Credit Soutions January 2007 - August 2008
Skills
Nonprofits, Public Speaking, Microsoft Office, Research, Social Media, Strategic Planning, Event Planning, Community Outreach, Customer Service, Public Relations, Microsoft Excel, Event Management, Coaching, Time Management, Sales, Customer Satisfaction, Call Centers, Salesforce.com, Technical Support, Analytics, Salesforce.com..., CRM, Cloud Computing, Troubleshooting, Customer Experience, Program Management, Salesforce.com..., Training, Team Leadership, Customer Support, Management, Outlook
Education
WHS
SalesForce.com
Southern New Hampshire University 2012 — 2014
Bachelor of Arts (B.A.), English - Creative Writing
Community College of Vermont 2003 — 2005
Liberal Arts and Sciences, General Studies and Humanities
SuperInterns.com July 2015 - Present
Sitel February 2014 - February 2015
IS Solutions Plc August 2013 - November 2013
Stream Global Services December 2012 - March 2013
Answering Solutions 4 Funeral Services January 2011 - April 2012
T-Mobile December 2009 - November 2010
Alta Loma Food Distributions March 2009 - November 2009
Sprint June 2007 - December 2008
Joe McGee's Painting January 2005 - June 2007
ASIG October 2003 - November 2004
Skills
Customer Service, Technical Support, HTML, CSS, Windows 7, Adobe Creative Suite, Java, JavaScript, Microsoft Office, Microsoft Word, Windows Vista, Windows XP Pro, Linux, Mathematics, English, Networking, Security, Transportation, Service Delivery, Painting, Construction, Marketing, Advertising, Telecommunications, Telemarketing, CSS3, PHP, WordPress
Education
Colorado Technical University-Online 2012 — 2015
Bachelor’s Degree, Information Technology/ Web Development, 3.99
Rio Grande H.S. 1994 — 1998
Diploma, All, 12
Innsoft, Inc. September 2015 - Present
Convergys March 2014 - Present
Stream Global Services April 2010 - March 2014
Stream Global Services March 2008 - April 2010
Stream Global Services October 2007 - March 2008
Breckenridge Brewery March 2004 - August 2007
Skills
BPO, Call Centers, Computer Hardware, Contact Centers, Customer Experience, Customer Satisfaction, Customer Service, Management, Operations Management, Performance Management, Team Leadership, Team Management, Training, Workforce Management, Microsoft Office, Troubleshooting, Technical Support, Process Improvement, Service Delivery, Coaching, CRM, Outsourcing
Education
Mesa State College 2004 — 2007
Political Science and Government
Fruita Monument High School 2000 — 2004
High School Diploma
Game Clash Inc April 2014 - March 2015
Securitas March 2013 - May 2014
The Vancouver Clinic June 2012 - September 2012
Stream Global Services October 2010 - January 2012
Northwest Fire Suppression August 2009 - October 2009
Brighton Enterprises Inc September 2008 - May 2009
North West Pole Buildings June 2007 - March 2008
Skills
Customer Service, Team Leadership, Teamwork, Sales, Negotiation, HTML, CSS, SASS, Epic Systems, Photoshop, Premiere, Microsoft Word, Windows 7, Master Scheduling, Easy Worship, Strategic Thinking, Team-oriented, Competitive, Public Speaking
Education
Clark College 2009 — 2011
Columbia River High School 2004 — 2007
Diploma
GoDaddy.com November 2010 - Present
Adsports Co. September 2001 - Present
Stream Global Services February 2007 - October 2010
Skills
Sales Operations, E-commerce, Email Marketing
Education
Collins College 1998 — 2000
AA, Visual Communications
Convergys December 2008 - Present
Stream Global Services December 2007 - December 2008
Patties-N-Tings September 2004 - November 2007
Office Depot October 1996 - November 1999
Skills
Workforce Management, Service Delivery, Laptops, Avaya, Sla, Active Directory, XP, Printers, Help Desk Support, Windows 7, Microsoft Office, Windows Vista, Windows 2000, Outlook, Laser Printers, Multi Tasking, Call Centers, Computer Hardware, Computer Maintenance, Customer Satisfaction, Customer Support, Dell Computers, Group Policy, HP, Hardware, Hardware Installation, Hardware Support, Networking, Operating Systems, A Certified, Windows XP, Troubleshooting, Software Installation, Windows Server, Computer Repair, Technical Support, Remote Desktop, RAID, Backup Exec, Microsoft Exchange, Network Administration, Service Desk, Windows, Citrix, Lotus Notes, Software Documentation, System Deployment, Windows XP Pro, Quality Assurance, Servers
Education
Hillsborough Community College 1996 — 1997
D G Erwin Technical Center 1995 — 1996
Computer Software Technology/Technician
Rent-A-Center September 2014 - August 2015
Great Falls Marketing May 2014 - September 2014
Ripley and Fletcher Ford March 2013 - May 2014
RidlonInvest August 2011 - May 2014
Churchill Catered Events September 2011 - August 2013
The Portland Press Herald February 2013 - March 2013
Stream Global Services May 2010 - May 2011
Mt Bachelor Inc Rental November 2005 - March 2010
East Lake Resort Housekeeping May 2008 - September 2008
Seventh Mtn Resort Convention June 2007 - November 2007
Skills
Customer Service, Sales, Hospitality, Event Management, Public Speaking, Cooking, Investment Properties, Team Building, Marketing Strategy, Social Media Marketing, Coaching, Social Media, Wine, Food, Beer, Professional Phone...
Education
Colorado Mountain College 2000 — 2002
AAS, Resort Management
Noble High School 1990 — 1994
Mystique Books Services June 2011 - Present
Passionate World Radio June 2011 - Present
Mystique Books Reviews January 2008 - Present
Stream Global Services 2006 - 2009
Mystique Books April 2004 - May 2008
Reviewers International Organization March 2002 - August 2007
Escape to Romance January 2001 - December 2004
HistoricalRomanceWriters.com January 2001 - December 2002
Education
University of Nevada-Las Vegas 1993 — 1995
BA, English
College of Southern Nevada 1990 — 1994
AAS/AA, Computer Tech & English Lit
Convergys March 2014 - Present
Stream Global Services June 2013 - March 2014
Sprint August 2009 - May 2013
Teletech Holdings, Inc. September 2006 - January 2009
TeleTech August 2004 - September 2006
TeleTech February 2003 - August 2004
IBM Global Services February 2002 - January 2003
Nextel August 1999 - January 2002
Skills
Call Center, BPO, Business Process..., Workforce Management, Vendor Management, Service Delivery, Telecommunications, Process Improvement, Customer Experience, Outsourcing, Program Management, Avaya, Contact Centers, Customer Satisfaction, Troubleshooting, Management, VoIP, CRM, Cross-functional Team..., Leadership, Business Process, Telephony, Call Centers, Change Management, Technical Support, Enterprise Software, Operations Management, Integration, Team Leadership, Business Intelligence, Active Directory, Strategy, Access, IVR, Inbound Marketing, Training, Wireless, Project Planning, Professional Services, Customer Retention, SaaS, Performance Management, Cisco Technologies, Recruiting, Networking, Human Resources, Information Technology, Sla, Business Analysis, Cloud Computing
Education
Colorado State University 1994 — 1998
Smoky Hill High School 1991 — 1994
Niva Gift Shop May 2015 - Present
Field Nation May 2015 - Present
State of Oregon October 2014 - April 2015
Independent Technology Contractor September 2010 - May 2014
Portland State University September 2006 - February 2010
Portland State University August 2005 - September 2006
PC Club Computer Superstore June 2001 - March 2003
Stream Global Services August 1999 - September 2000
Skills
Customer Service, Access, Microsoft Excel, Training, Microsoft Word, Laboratory, Management, Research, Microsoft Office, Public Speaking
Education
Portland State University 2006 — 2010
On Hold, Art, Liberal Arts
Clackamas Community College 2002 — 2003
Certificate, Computer Application Programming
Clackamas Community College 1999 — 2001
Associates, Networking and Microcomputer Technology
Stream Global Services February 2013 - August 2013
Stream Global Services February 2012 - February 2013
Stream Global Services June 2009 - February 2012
Stream Global Services June 2009 - February 2012
Stream Global Services November 2009 - June 2010
Stream Global Services June 2009 - November 2009
Man and Machine October 2001 - December 2008
EB Gamestop August 1998 - November 2000
Skills
Salesforce.com 201..., Salesforce.com 301..., Salesforce.com 401..., Salesforce.com, Laptops, Call Center, Troubleshooting, SLA, Customer Experience, Sla, Technical Support, Call Centers, Customer Support, Software Installation, Networking, System Administration, Analytics, CRM, SFDC, Force.com, SaaS, Customer Satisfaction, Cloud Computing, Sales, Team Leadership, Customer Service, Salesforce.com..., Management, Salesforce.com...
Education
CUNY New York City College of Technology
Rice High SchoolNew
High School Diploma
St. Jude Medical December 2014 - Present
Wells Fargo June 2012 - October 2014
Best Buy August 2007 - June 2012
Best Buy November 2010 - January 2012
Navy Pier Inc. May 2007 - August 2007
Stream Global Services January 2007 - May 2007
Seeley's Pharmacy April 2004 - January 2007
Skills
Sales, Customer Service, Banking, Microsoft Office, Financial Services, Leadership, Microsoft Word, Retail Banking, Credit, Teamwork, Windows, Customer Experience, Individual Work, Call Centers, Phone Etiquette, Microsoft Excel, Customer Satisfaction, Retail, Time Management
Education
Normandale Community College 2012 — 2015
Associate's degree
College of Lake County 2010 — 2012
Certified Nursing Assistant, Health/Health Care Administration/Management, 3.0
McHenry County College 2008 — 2009
General Studies, 3.4
Harvard High 2004 — 2007
Diploma
Dillard's Inc. April 2015 - Present
CGS (Computer Generated Solutions) May 2015 - Present
Robert Half Technology October 2014 - Present
NetWolves May 2014 - October 2014
One Touch Direct November 2011 - May 2014
Interactive Contact Solutions January 2012 - November 2012
JPMorgan Chase May 2012 - September 2012
Stream Global Services November 2011 - January 2012
Brighthouse Networks November 2004 - December 2009
Bank of America, SA Computers December 2007 - June 2008
Skills
Switches, Hardware, Firewalls, Active Directory, Technical Support, Windows Server, XP, DHCP, Routers, DNS, Hardware Support, Laptops, Operating Systems, Computer Hardware, Software Installation, Remote Desktop, Information Technology, Troubleshooting, Windows 7, WAN, CCNA, Network Administration, Help Desk Support, Networking, VPN, Servers, Microsoft Exchange, Disaster Recovery, Blackberry Enterprise..., Windows XP, Network Security, TCP/IP, VMware, System Administration, Virtualization, IIS
Education
Clark Atlanta University 1974 — 1976
Mathematics, 3.8
Tech Sherpas Educational Center 2005 — 2007
Certification MCSA, Microsoft Systems Administrator
Tech Skills , Tampa, Fl 2009 — 2011
CERTIFICATION, Cisco - CCNA
New Horizons Education Center 2007 — 2008
Certification Comp Tia A+ and Security +, Microsoft Systems Administrator
Bank of America November 2009 - Present
Stream Global Services August 2003 - March 2009
CompuCom August 1998 - June 2003
Havertys Furniture 1992 - 1996
Skills
Compliance Management, Standards Compliance, Process Improvement, Regulatory Compliance, Business Control, Federal & State..., Regulatory Requirements, Business Process..., Procedure Review, Regulatory Analysis, NMS, SharePoint, Microsoft Office, Vendor Management, Credit, Project Management, Business Analysis, Access, Visio, Team Leadership, Microsoft Excel, Space planning, Operational Risk, Risk Analytics, Issues Managment, HUD audits, UDAAP Audits, FNMA Audits, GSE Audits, Banking, Customer Service, Software Documentation
Education
Collin County Community College 2014 — 2015
Associate of Arts and Sciences (AAS), Legal Assistant/Paralegal
Dallas Baptist University 1985 — 1988
Music Performance, General
Phillips Jr. College 1982 — 1984
Accounting and Business/Management
Geek Squad April 2013 - August 2015
Stream Global Services November 2012 - April 2013
Oregon Zoo March 2012 - November 2012
Skills
Computer Hardware, Customer Satisfaction, Windows 7, Technical Support, Troubleshooting, Customer Service, System Administration, Networking, Training, Microsoft Office, Outlook, Call Centers, Windows, Laptops, Computer Repair, Software Installation, Hardware, Writing
Education
Portland State University 2015 — 2017
Bachelor of Arts (B.A.), English/Writing
Clark College 2008 — 2010
Associate of Arts (AA), General Studies
Hair Concepts August 2013 - Present
Online Business - Work From Home January 2013 - Present
Xerox August 2012 - October 2013
The Home Depot May 2012 - July 2012
Xerox October 2011 - December 2011
Stream Global Services September 2008 - August 2011
Skills
Customer Service, Customer Satisfaction, Customer Experience, World Class Customer..., Internet Entrepreneur, online marketing..., Spanish-speaking, Call Centers, Web Marketing, Entrepreneurship, Sales, Training, Coaching, Program Management, Online Marketing, Social Media
Education
Colorado Technical University 2012 — 2014
Associate of Science (AS), Business Administration and Management, General
9 Star Education and Work Development 2012 — 2012
High School diploma or Equivalent, General Education
West Anchorage High School 2003 — 2004
General Education, 10
Colorado Technical University February 2011 - Present
CCB July 2014 - July 2015
Stream Global Services March 2006 - November 2010
Sam's Club April 2003 - March 2006
Movie Gallery August 1998 - November 2002
Skills
Customer Service, Management, Billing Process, Selling, Store Management, Photography, Photoshop, Digital Photography, Creative Problem Solving, Creative Writing, Time Management, Employee Training, Recruiting, Customer Retention, Social Networking, Teamwork, Film, PowerPoint, Advertising
Education
Colorado Technical University 2012 — 2016
Bachelor of Science and Business Administration, Management/ Human Resources, 3.99
Colorado Technical University-Online 2011 — 2015
BS in Science and Business Administration, Business Administration and Management, General
Penn Foster 1997 — 1999
Animal Science -Certification, Veterinary/Animal Health Technology/Technician and Veterinary Assistant, 3.98
Health Plan Services November 2014 - February 2015
Computer Centers USA, INC. February 2014 - August 2014
Stream Global Services January 2007 - August 2013
School District of Hillsborough County January 1998 - January 2003
Skills
Windows 7, Technical Support, Printers, Troubleshooting, Software Installation, Help Desk Support, Windows XP, Active Directory, Hardware, Windows Server, Citrix, IT Solutions, XP, Microsoft Certified..., A+ Certified, CompTIA A+, Laptops, Networking, Network + Certified, Translate Spanish to..., Windows 8, MCP, iPad Support, Android, Amazon Kindle, Computer Hardware, VMware, Microsoft Office, Software Documentation, Windows, Operating Systems
Education
D G Erwin Technical Center 1998 — 2003
certifications, Information Technology
Stream Global Services August 2009 - July 2011
eTelecare Global Solutions 2006 - 2008
2Wire August 2005 - February 2006
iQor March 2005 - June 2005
Target May 2000 - March 2005
Kmart Corporation November 1998 - March 2000
Circle K October 1997 - September 1998
Skills
Network Design, Windows 7, Android Development, Java, Network Administration, Troubleshooting, Computer Hardware, Technical Support, Active Directory, Windows Server, XP, Help Desk Support, Wireless Networking, Network Security, Routers, Servers, Computer Repair, Call Center, Networking, VPN, Software Installation, A+ Certified, Laptops, TCP/IP, System Administration, Call Centers, DNS, Operating Systems, Printers, LAN-WAN, BMC Remedy, DHCP, Remote Desktop, Hardware, Windows Vista, Windows XP Pro, Windows XP
Education
Walden University 2014 — 2016
Doctor of Information Technology
Colorado Technical University 2012 — 2014
Master of Science (M.S.), Information Technology Network Management, 4.0
Colorado Technical University-Online 2010 — 2012
Bachelor of Science in Information Technology, Network Management, 3.79
Collins College 2003 — 2004
Associate of Science (A.S.), Network and System Administration/Administrator, 3.73
TD Insurance TD Bank Group September 2011 - Present
CitiBank N.A (Offshore/ Onshore) Citigroup October 2009 - May 2011
Stream Global Services March 2007 - October 2009
Centre National de l’Informatique (CNI) January 2006 - June 2006
Skills
Security Audits, Risk Assessment, Internal Audit, Auditing, Business Continuity, Computer Security, Sécurité de..., Information Security, CISA, Disaster Recovery, Évaluation du risque, ISO 27001, Continuité des..., Sécurité, Plan de reconstruction, Gestion de la sécurité..., ITIL, Audit interne, Vulnerability Management, Financial Risk
Education
Concordia University
Master of Engineering in Information Systems Security (ongoing), Computer and Information Systems Security/Information Assurance, Master's Degree
Institut des Hautes Etudes de Tunis 2002 — 2006
Bachelor, Management Information Systems and Business Administration
Université du Québec à Montréal 2001 — 2002
Bachelor, microelectronic
Lycée Les Pères Blancs
High School
Stream Global Services January 2013 - September 2013
Stream Global Services May 2012 - January 2013
Stream Global Services March 2012 - May 2012
Stream Global Services November 2011 - March 2012
Affiliated Computer Services September 2008 - May 2009
IBM (ManpowerGroup) November 2007 - January 2008
Kaiser Permanente (TekSystems) September 2007 - October 2007
Convergys Corporation / Sitel Corporation February 2006 - August 2007
Convergys Corporation / Sitel Corporation February 2005 - February 2006
Convergys Corporation / Sitel Corporation August 2004 - February 2005
Skills
Microsoft Office, PowerPoint, Public Relations, Microsoft Word, Quickbooks Enterprise, Energetic Leader, Experienced Trainer, Teaching, Tutoring, Customer Satisfaction, Customer Service, Preschool, Technical Support, Microsoft Excel, Research, Public Speaking, English, Social Media, Teamwork, Event Planning, Editing, Windows, Self-starter, Sales, Training, Customer Experience, Coaching, QuickBooks, Time Management, Access, Leadership Development, Troubleshooting, Data Entry, Facebook, Outlook, Call Centers, Team Leadership, Social Networking, CRM, Management, Team Building
Education
Clackamas Community College 2009 — 2011
Associate of Science (A.S.), Early Childhood Education and Teaching
Hillsboro High School 1999 — 2003
Diploma
OHSU Oregon Health & Science University April 2015 - Present
Newspace Center for Photogaphy June 2013 - October 2013
FASTSIGNS - Pearl District April 2004 - October 2010
Stream Global Services September 2001 - March 2002
Skills
Microsoft Office, Photoshop, Adobe Creative Suite, Microsoft Excel, Social Networking, Photography, Public Speaking, HTML, Editing, Dreamweaver, Marketing Communications, Social Media, Customer Service, Teamwork, Graphics, Web Design, Advertising, Conflict Resolution
Education
Portland State University 2013 — 2015
Bachelor's Degree, Psychology
Portland Community College 2011 — 2013
Clark College 2002 — 2003
Tripwire January 2010 - December 2010
EarthLink October 2007 - January 2010
Sun Microsystems 2007 - 2007
Stream Global Services 2007 - 2007
AT&T 2005 - 2006
DirecTV Broadband 2001 - 2003
GST Telecom 1998 - 2000
Skills
VPN, Routers, WAN, Technical Support, Switches, Cisco Technologies, MPLS, Frame Relay, Ethernet, DSL, T1, VoIP, IP, Network Design, LAN-WAN, Cisco IOS, Telecommunications, TCP/IP, BGP, OSPF, Routing, RIP, MPLS VPN, Wireless, Managed Services, ISDN, Juniper, VLAN, RADIUS, Solarwinds, Gigabit Ethernet, Provisioning, IPv4, Redback, Nortel, System Migration, Server Migration, VMware Infrastructure, BMC Remedy Ticketing..., Enterprise Architecture, Data Center, Database Administration, Data Migration, IPv6, Fiber Optic Networks, Hardware, Network Engineering, Computer Network..., Troubleshooting, ATM networks
Education
Clackamas Community College 1998 — 2001
Associate's degree, Computer Systems Networking and Telecommunications
Oregon City High School 1994 — 1998
High School, Dialing BBS'es and exploring the wonders of metal shop and home e.c..
Randstad February 2015 - June 2015
Global Contact Services (GCS) September 2014 - February 2015
Stream Global Services December 2013 - February 2014
Iss Security October 2013 - January 2014
Xerox May 2012 - August 2013
Skills
Customer Service, Management, Project Management, Microsoft Office, Leadership, Business Analysis, Process Improvement, Sales, Team Leadership, Program Management, Catering, Cash Handling
Education
College of Western Idaho 2011 — 2012
General Education Diploma
Skyward Sound December 2013 - Present
Self Employed March 2010 - Present
Eleven Sound October 2013 - December 2013
Wunderhorn Music/Klaus Badelt Studios August 2013 - November 2013
Bergies Coffee Roast House December 2012 - August 2013
Stream Global Services August 2012 - December 2012
Club Taboo October 2011 - May 2012
Firehouse Bar October 2010 - March 2011
Skills
Pro Tools, Audio Engineering, Dialogue Editing, Sound Mixing, Audio Editing, Music Production, Logic Pro, ADR recording, Mix Engineering, Creativity, Composition, Commercial Music, Team Leadership, Digital Signal Flow, Communication, Analog Signal Flow, Digital Audio Workspaces, Public Relations, Public Speaking, Project Planning, Local Marketing, Marketing Strategy, Strategic Marketing..., Consulting, Marketing Communications, Commercial Production, Post Production
Education
Conservatory of Recording Arts and Sciences 2013 — 2013
Certificate of Completion, Audio Engineering, 4.0
Texas Tech University 2008 — 2012
Bachelor of Arts, Electronic Media Management and Economics
Reliable ISP Solutions August 2014 - Present
Portland Community College September 2008 - September 2014
Omedia Interactive July 2013 - October 2013
Intel Corporation February 2012 - May 2013
Bolt Portland Computer Repair December 2011 - February 2012
Stream Global Services June 2011 - November 2011
Skills
DNS, Active Directory, TCP/IP, VPN, Windows Server 2008, Computer Repair, Virus Removal, Data Recovery, Windows Server, QA, Validation, Computer Hardware, Quality Assurance, Networking, Servers, Technical Support, Troubleshooting, Software Documentation, System Administration, DHCP, Hardware, Software Installation, Help Desk Support, Testing, Laptops
Education
Portland Community College 2008 — 2012
Associate of Applied Sciences (degree in progress), Computer Information Systems
Clackamas Community College 2006 — 2008
Adult High School Completion, GED
AstenJohnson November 2012 - Present
LifeManagement Center August 2012 - May 2013
Blackbaud July 2012 - August 2012
Stebbins Engineering and Manufacturing January 2011 - April 2012
Stream Global Services October 2010 - December 2010
Skills
Microsoft Office, Word, Excel, PowerPoint, Outlook, Internet Explorer, Firefox, Apple Safari, iPhoto, Mac programs, MacBook, AS400 system, Facebook, Pinterest, Foursquare, Microsoft Word, Microsoft Excel, Blogging, Strategic Planning, Event Planning, Social Media
Education
College of Charleston 2006 — 2010
B.S., International Business
L'Université de La Rochelle 2009 — 2009
French
Convergys 2013 - Present
Convergys 2013 - Present
Stream Global Services 2013 - Present
Quantum 2010 - 2012
Trimble Navigation Ltd 2009 - 2010
Trimble Navigation 2007 - 2010
EchoStar Communications 2004 - 2007
EchoStar Satellite 2000 - 2004
EchoStar Satellite 1998 - 2000
EchoStar Satellite 1997 - 1998
Skills
Customer Self Service, Employee Self Service, Knowledge Base, Learning Management..., Development & delivery..., Team Leadership, Cross-functional Team..., Process Efficiency, Leadership, Employee Training, E-Learning, Process Improvement, Change Management, Customer Service, Organizational..., Management, Enterprise Software, Strategic Planning, Integration, Technical Writing, Call Centers, Training, Leadership Development, Troubleshooting, Customer Satisfaction, Instructional Design, Analysis, Networking, Human Resources, Testing
Education
Colorado State University 2010 — 2011
BS
Columbus State Community College 2008 — 2009
Certificate
University of Central Florida 1991 — 1995
The Icing by Claire’s October 2013 - March 2014
Wells Fargo June 2013 - September 2013
Direct Management March 2013 - May 2013
Aflac October 2012 - January 2013
Yahoo! Small Business March 2010 - September 2012
Stream Global Services 2006 - 2010
HSBC September 2006 - December 2006
Business Telephone Exchange August 2004 - August 2005
Elder Mountain Construction November 1999 - November 2004
Skills
Customer Satisfaction, Workforce Management, BPO, Call Center, Customer Experience, Customer Retention, Web Hosting, Technical Support, Coaching, Team Management, Hiring, Soft Skills, Performance Management, Customer Support, Account Management, Customer Service, Call Centers, Recruiting, Sales, Training, Experienced Trainer, Salesforce.com, Domain Registration, Team Building, Team Leadership, Lotus Notes, Training Delivery, Troubleshooting, Management, CRM, Software Documentation, Vendor Management
Education
Clackamas Community College 2009 — 2010
Associates, Business, 3.8
Colton High School 1999 — 2003
Stream Global Services December 2012 - November 2013
Ritz Camera & Image May 2011 - October 2012
Ritz Camera Centers April 2001 - October 2010
Cafe D'Vine October 2003 - June 2005
Target November 2001 - April 2002
Schlotzsky's, Inc. July 2001 - September 2001
Clark College January 2001 - June 2001
West Marine July 2000 - June 2001
Smarte Carte August 1998 - August 2000
Skills
Customer Service, Retail, Cashiering, Digital Imaging, Sales, Teamwork, Microsoft Office, Telephone Skills, POS, Phone Etiquette, Call Centers, Inventory Management, Customer Experience, Cash Register, Team-oriented, Inventory Control, Customer Satisfaction, Data Entry, Retail Sales, Time Management, Invoicing, Social Media
Education
Portland State University 2003 — 2004
Theatre/Theater
Clark College 1995 — 2003
Associate of Arts, General Studies
U.S. Department of Veterans Affairs June 2015 - Present
Adventist Health August 2012 - October 2013
Stream Global Services September 2010 - August 2012
Skills
Windows 7, Computer Hardware, Computer Network..., PACS, Team Leadership, Bilingual-English/Spanis..., Flight Control Systems, Cerner, Teamwork, IMPAX, Aeroscout, Powerscribe, Electricians, Nuance, Aircraft Maintenance, Financial Management..., Automotive Engineering, Military Experience, Always Punctual, Visio, Java, Customer Service, Process Improvement
Education
University of Phoenix 2008 — 2010
BS, Information Technology/Information Systems Security, 3.70
Brevard Community College 2004 — 2006
Associate of Arts (AA), General Studies
Community College of the Air Force
Technical Degree, Electrical Systems
Community College of the Air Force
Technical Degree, Airframe Mechanics and Aircraft Maintenance Technology/Technician
CHAMPAGNE DELIGHTS LLC March 2014 - Present
Carnival Cruise Lines January 2014 - Present
1800flowers.com December 2013 - Present
Working Solutions August 2013 - February 2014
1NWCONTACT January 2013 - August 2013
Xerox September 2012 - November 2012
1 NW Connect July 2012 - September 2012
Consumer Cellular, Inc. February 2012 - May 2012
Stream Global Services October 2011 - January 2012
Skills
Customer Service, Microsoft Word, Microsoft Excel, Technical Support, Customer Satisfaction, Customer Retention, Typing, Call Center, Call Centers, Customer Experience, Outlook, Training, Employee Benefits, Data Entry, Team Leadership, Management, Performance Management, Teamwork
Education
Cypress College 2001 — 2002
Human Services, General, 3.5
US Bank Home Mortgages May 2012 - Present
Stream Global Services January 2011 - Present
Stream Global December 2010 - Present
Stream Global Services October 2010 - December 2010
C.P.I., Corp September 2008 - February 2010
US Army February 2008 - September 2008
GROWMARK, Inc July 2006 - December 2007
US Army May 2005 - April 2006
ONE/ JP Morgan-CHASE February 2004 - December 2004
IKON Office Solutions October 2002 - April 2003
Skills
Call Center, Salesforce.com, Troubleshooting, CRM, Time Management, Call Centers, Sales, Human Resources, Access, System Administration, Microsoft Excel, Outlook
Education
Columbia College (NY) 2008 — 2011
Psyc, Clinical Psyc
Senior year @ Columbia College
Associates; BA, Accounting; Psychology
Academic Leadership Charter School September 2013 - Present
Roosevelt Children's Center January 2013 - June 2013
Sports and Arts in Schools Foundation September 2012 - June 2013
Brightside Academy September 2011 - July 2012
Roosevelt Island Youth Program October 2009 - August 2011
NYC Department of Education February 2011 - May 2011
Stream Global Services May 2006 - July 2009
eTelecare Global Solutions December 2003 - May 2005
Skills
Teaching, Smartboard, Program Management, Lesson Planning, Capoeira, Special Education, Leadership Development, Tutoring, Team Leadership, Coaching, Instructional Design, Public Speaking, Training, Project Planning, Educational Leadership, IEP, Functional Behavior..., Elementary Education
Education
City University of New York-Hunter College 2012 — 2014
Master of Science (M.S.), Special Education and Teaching
City University of New York-Hunter College 2009 — 2011
Masters, Childhood Education
University of Asia and the Pacific 1998 — 2002
B.S., Humanities
Stream Global Services April 2013 - Present
Stream Global Services May 2012 - Present
Stream Global Services May 2012 - Present
RGIS November 2011 - May 2012
Stream Global Services August 2010 - May 2012
Harkins Theatres August 2009 - August 2010
Starbucks June 2006 - June 2009
Skills
Training, Soft Skills, Training Delivery, Adult Learning Theory, Call Centers, Adult Learning..., Performance Management, Employee Training, Employee Engagement, Training Needs Analysis, Contact Centers, BPO, Employee Relations, Team Management, Outsourcing, Coaching
Education
Collins College 2007 — 2010
Bachelor of Arts (BA), Video Game Design
Scarsdale High School 2003 — 2007
High School Diploma
Frontier Communications February 2005 - Present
US Army April 1998 - August 2004
Stream Global Services January 1999 - January 2002
Skills
Telecommunications, Adtran, Alcatel, DSLAM, Frame Relay, ATM networks, Field Operations, Safety, Electrical..., Internet Troubleshooting, Remote Desktop, DC Power, Optical Fiber, Networking, Wireless Networking, T1, Satellite Communications, Bonded adsl, VDSL2, ADSL, Computer Repair, Infantry Tactics, Dog Behavior, Boating, POTS, Fishing, Selling, Customer Service, Account Management, Customer Retention, SaaS, Technical Support, Troubleshooting, Call Center, Recruiting, Program Management, Military, Cross-functional Team..., Customer Satisfaction, Sales Process, Call Centers, Network Design, Telephony, Wireless
Education
Colorado Technical University 2006 — 2008
BS in BA/IT, Business Administration, minor in Information Technology
Target July 2012 - Present
Freelance Employment December 2009 - July 2012
Rotating Cube Games December 2010 - June 2012
Stream Global Services July 2010 - February 2011
The Art Institute of Portland January 2009 - January 2010
Excalibur Cutlery and Gifts October 2002 - December 2009
Fred Meyer November 2001 - January 2002
Skills
Maya, 3D Studio Max, Photoshop, Texture Artist, CGI, UV mapping, Photography, 3D rendering, 3D, Illustrator, Hand Drawing, Digital Painting, Zbrush, Modeling, Texturing, Concept Development, Drawing, Rendering, Mudbox, Props, Unreal, Texture Painting, Hard Surface Modeling, Digital Illustration
Education
The Art Institute of Portland 2005 — 2009
BFA, Game Art and Design
Clackamas Community College 2002 — 2002
General Education Degree, Science, Writing, Reading, Mathematics
Stream Global Services December 2012 - August 2013
Prodapt North America (formerly Pacific Crest Technology) October 2008 - June 2010
Prodapt North America (formerly Pacific Crest Technology) October 2006 - September 2008
Accounts Receivable Inc. January 2006 - January 2007
Fred Meyer December 1997 - October 2005
CenturyTel 1989 - 1995
Skills
COBOL, SDLC, JCL, Software Documentation, DB2, Databases, Database Design, VSAM, Unix, Testing, Easytrieve, MVS, TSO, CICS, SQL, Systems Analysis, Mainframe, Access, Program Management
Education
Clark College 2004 — 2005
Software Solutions Degree with Database Design, Computer
Clark College 1988 — 1989
AA, Computer Programming
Clark College 1988 — 1989
Certificate of Proficiency, Computer Operations
Convergys (acquired Stream Global Services in 2014) March 2014 - Present
Stream Global Services December 2011 - March 2014
Lawson Software July 2006 - December 2011
Education Minnesota June 2004 - July 2006
Weber Shandwick 1998 - 2006
Midwest Travelogue - Twin Cities Public Television 2002 - 2003
KDLH TV 1990 - 1997
Skills
Media Relations, Strategic Communications, Public Relations, Social Media, Strategy, Crisis Communications, Leadership, Management, Brand Management, Enterprise Software, B2B, Social Media Marketing, Message Development, Messaging, Lead Generation, Marketing Communications, Video Production, Final Cut Pro X Editor
Education
Concordia University-St. Paul 2004 — 2005
BA Organizational Management and Communications, Strategic communications, organizational management, business development
University of Minnesota-Twin Cities 1983 — 1984
Music
Rel-Mar McConnell Media Company March 2014 - Present
Convergys January 2014 - Present
Stream Global Services November 2012 - January 2014
ManpowerGroup August 2012 - November 2012
Capital One March 2011 - July 2012
Computer Generated Solutions October 2007 - February 2011
Coleman & Associates Enterprises, Inc/Verizon Online January 2007 - August 2007
Convergys January 2006 - April 2006
2005-2006 June 2005 - January 2006
Skills
Technical Support, Call Centers, Windows, Customer Satisfaction, Microsoft Word, Software Installation, Access, Telephone Skills, Oracle, Workforce Management, Switches, SQL*Plus, SAS, SharePoint, Call Center, Network Technology, DSL, Modems, Java, Python, Microsoft Excel, Oracle SQL, Excel, Word, Android, Android Development, Android SDK, Customer Service
Education
Colorado Technical University 2007 — 2009
Masters, Business Administration
University of South Florida 2000 — 2004
Bachelor's, Sociology
New College of Florida 1996 — 1999
Sociology, Economics
Providence Health & Services October 2013 - Present
Stream Global Services October 2012 - August 2013
Royal Vending April 2012 - October 2012
Island Vending June 2011 - July 2012
ACS Inc. November 2003 - July 2009
Lockheed Martin Information Technology April 1999 - November 2003
Skills
Software Documentation, Security, Troubleshooting, Networking, Teamwork, Software Development, Windows, System Administration, Programming, C, ASP, Customer Service, Training, Call Centers, Access, Time Management, Management, Help Desk Support, SQL, Computer Hardware, Technical Support, Operating Systems, Windows XP
Education
Heald College-Portland 1998 — 1999
AAS, Computer Network Technologies, A
Heald College-Portland 1997 — 1998
Associate of Arts and Sciences (AAS), Industrial Electronics Technology/Technician, A
Concorde Career College-Portland 2009 — 2010
Diploma, Medical Insurance Billing and Coding, A
KGB_ (formerly InfoNXX) 2009 - 2012
Stream Global Services March 2008 - November 2008
TeleTech Holdings, Inc 2006 - 2008
Get Connected 2004 - 2006
Convergys 1998 - 2003
AT&T American Transtech 1972 - 1998
Skills
Business Development, Telecommunications, CRM
Education
Columbia University - Columbia Business School 1991 — 1991
International Business Strategy
Penn State University 1988 — 1988
Executive Management Program
Manhattan College 1968 — 1972
BSBA, Economics/Finance
01 September 2010 - Present
Stream Global Services November 2008 - December 2009
DELL Inc March 2005 - November 2008
Skills
Process Improvement, Call Center, Computer Hardware, Service Delivery, Technical Support, Coaching, ITIL, Business Analysis, Account Management, Performance Management, IT Management, Change Management, Time Management, Visio, IT Service Management, System Administration, Analysis, IT Operations, Windows, Quality Assurance, Customer Experience, BPO, XP, Linux, Team Leadership, SharePoint, Business Development, Security, Outsourcing, Incident Management, Six Sigma, Software Documentation, Customer Service, Strategy, Project Planning, Troubleshooting, Cloud Computing, Business Process..., Help Desk Support, Citrix, CRM, Team Building, Service Desk, Sla, Web Project Management, People Development, Call Centers
Education
Dawson College 1990 — 1993
AEC, Electronics Technology
Concordia University
Bachelor's degree, Science, Technology and Society
Scottrade May 2014 - Present
USTRANSCOM \ Harris August 2012 - May 2014
DISA \ Raytheon July 2011 - July 2012
Ident-A-Kid Services of America, Inc. September 2007 - June 2011
Stream Global Services January 2007 - September 2007
Per Mar Security Services March 2006 - November 2006
Skills
Project Management, CISSP, Network Security, Risk Assessment, Network Administration, Network Design, Risk Management, Network Engineering, Change Management, Security+, Troubleshooting, Security, LAN-WAN, Computer Security, Switches, Cisco Technologies, VPN, Technical Support, Routers, Information Assurance, Firewalls, DNS, CCNA, Juniper, Cisco Routers, Network Architecture, WAN, Computer Network..., TCP/IP, Servers, Networking, CCNP, IP, Cisco IOS, Disaster Recovery, Routing, Cisco Call Manager, Wireless Networking, Active Directory, System Administration, Data Center, Information Security, IDS, System Deployment, Help Desk Support, IT Management, Information Technology, BMC Remedy, Information Security..., Software Installation
Education
Colorado Technical University 2009 — 2011
Bachelor of Science in Business Administration, Project Management
Rock Valley College 1999 — 2003
Associate in Applied Science, Personal Computer Technical Specialist
Jackson Recovery Centers October 2013 - Present
Hoehn Zone October 2014 - Present
Yamanashi City Sister City Committee 2014 - 2015
Stream Global Services September 2011 - September 2013
Peace Corps April 2009 - May 2011
Small Business Development Center at Western Iowa Tech November 2008 - April 2009
Iowa Legal Aid August 2008 - October 2008
Travel and Treats June 2007 - August 2007
Iowa State University July 2005 - July 2006
Uncle John's February 2004 - May 2004
Skills
Community Outreach, Grant Writing, Volunteer Management, Teaching, Research, Event Planning, Public Relations, Training, Leadership, Grants, Program Development, Youth Development, Recruiting, Public Speaking, Social Networking, Cultural Competency, Strategic Planning, Nonprofits
Education
Cornell College 2005 — 2008
B.A, Psychology
Richmond, The American International University in London 2004 — 2004
Comcast Cable May 2012 - Present
Self Employed January 1996 - Present
Stream Global Services January 2006 - April 2012
Oregon Screen Impressions May 2005 - October 2005
The Original Underwhere Co. August 1998 - December 2004
Skills
Creative Writing, Proofreading, Blogging, Writing, Books, Editing, Copy Editing, Data Entry, Content Development, Customer Service, Newsletters, Copywriting, Social Networking, Social Media, Wordpress, Microsoft Office, Customer Retention, Customer Engagement, Customer Satisfaction, Hospitality
Education
San Francisco State University 2001 — 2004
Bachelors, English
College of San Mateo 1998 — 2001
Transferred, Film
NTT DATA Americas 2009 - Present
Dalhousie University September 2008 - April 2009
Dalhousie University May 2008 - August 2008
Stream Global Services January 2006 - August 2007
Mount Allison University September 2004 - April 2005
Skills
Java, Subversion, Perl, Software Development, Computer Science
Education
Dalhousie University 2010 — 2010
Special, Computer Science
Dalhousie University 2007 — 2009
BCSc, Computer Science
Mount Allison University 2003 — 2005
Sydney Academy 2000 — 2003
IB Diploma, English HL, French HL, History HL, Math SL, Physics SL, Chemistry SL
Texas Air National Guard December 2010 - Present
Ericsson October 2011 - March 2012
RadioShack April 2009 - September 2011
Stream April 2006 - April 2009
Stream 2006 - 2009
Stream Global Services 2006 - 2009
Remote Dynamics June 2000 - December 2005
GE Spacenet August 1999 - May 2000
Rite Aid May 1996 - August 1999
United States Air Force November 1987 - November 1992
Skills
XP, HTML, Access, Excel, PowerPoint
Education
Collin County Community College 2009 — 2010
Computer Networking Technology, A
Global Knowledge 2003 — 2003
Telecommnications, Passed the course
Community College of the Air Force 1990 — 1992
Associate of Science, RF Communications, A
Paris Jr College 1985 — 1987
Associate of Science (A.S.), Computer Scince
AK Photo and Design November 2008 - Present
self employed September 2008 - Present
Adobe Systems March 2004 - October 2008
Stream Int March 2004 - September 2008
Adobe Systems Inc May 2005 - August 2008
Stream Int August 2005 - January 2008
Stream Global Services 2004 - 2008
Mci June 1999 - February 2001
Education
Colorado Technical University
Schneider Electric December 2008 - May 2015
YMCA of Attleboro September 1994 - November 2008
Unum September 2002 - March 2003
Stream Global Services October 2001 - April 2002
Evergreen Tree & Landscape Service June 1995 - December 2000
Boys and Girls Club of Cumberland/Lincoln December 1994 - May 1996
Skills
HTML, Troubleshooting, Testing, Windows, Technical Support, Project Management, Computer Hardware, Team Leadership, Agile Methodologies
Education
Lincoln Technical Institute-Lincoln 2001 — 2001
Certificate, PC Repair/Support Specialist
Community College of Rhode Island 1995 — 2000
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities
Tolman High School 1991 — 1995
Diploma, College Prep
All Saint's Episcopal Day School June 2013 - Present
Trinity Episcopal Church August 2012 - Present
Mountain View K-8 School August 2012 - June 2013
CBRE, Inc. June 2011 - January 2012
Stream Global Services March 2011 - June 2011
West Business Services November 2010 - March 2011
Pierce Eislen June 2009 - July 2010
Belfiore Real Estate Consulting, LLC September 2008 - May 2009
Burke Hansen, LLC October 2000 - September 2008
Skills
Sales, Real Estate, Program Management, Public Speaking, Nonprofits, Fundraising, Community Outreach, Event Planning, Customer Service, Management, Volunteer Management, Microsoft Office, Social Media
Education
Clarion University of Pennsylvania 1998 — 2000
BS, Communication
Community College of Allegheny County 1996 — 1997
Associate's Degree, General Studies
Stream Global Services July 2010 - Present
Clark College September 2009 - June 2010
US Marine Corps October 2004 - February 2008
Education
Clark College 2009 — 2010
Willamette Dental Group August 2015 - Present
Xerox Commercial Solutions 2015 - 2015
Barde Career & Corporate Solutions, LLC 2014 - 2014
Stream Global Services May 2010 - February 2013
Macy's February 2009 - March 2010
Macy's 2006 - 2009
Skills
Recruiting, Interviews, Human Resources, Employee Relations, Employee Training, Resume Writing, Call Centers, Leadership, Applicant Tracking..., Training, College Recruiting, New Hire Orientations, Customer Service, Hiring, Talent Acquisition, Time Management, Onboarding, Internet Recruiting, Public Speaking, Contract Recruitment, Recruitment Advertising, Social Media, Hiring Employees, Strategic Communications, Temporary Placement, Screening Resumes, Blogging, Proofreading, Online Advertising, Screening, Talent Mining, Writing, Taleo, Editing, Background Checks, Phone Screening, Job Search Strategies, Job Fairs, Qualifying Candidates
Education
City University of New York-Hunter College
B.A., Economics, Mathematics, Computer Science
Santa Monica College
Conversational Japanese
Sedgwick October 2014 - Present
Sedgwick Claims Management Services, Inc September 2012 - October 2014
Target August 2010 - September 2012
Target June 2008 - August 2010
Sedgwick CMS November 2006 - June 2008
Sedgwick CMS June 2004 - November 2006
Sedgwick CMS April 2002 - June 2004
Stream Global Services November 2001 - April 2002
Stream Global Services August 1999 - November 2001
Skills
CISSP, CISA, SOX, Compliance, Auditing, ITIL, ISO 27001, Security, Governance, Sarbanes-Oxley Act, Information Security, IT Audit, Process Improvement, SAS70, Requirements Analysis, Internal Audit, Information Technology, PCI DSS, Management, Enterprise Risk..., Information Security..., Software Documentation, Business Continuity, Troubleshooting, Analysis, Databases
Education
University of Minnesota - Carlson School of Management 2010 — 2012
Master of Business Administration (MBA), International Information Technology Leadership
Christian Brothers University 1998 — 2006
Bachelor of Science in Business Administration, Information Technology Management
Lionbridge Technologies June 2015 - Present
Clark State Community College September 2011 - Present
Clark College September 2013 - March 2015
Pengiun Computer Help Desk July 2014 - December 2014
Stream Global Services July 2010 - February 2011
Fiserv EFT January 2006 - April 2010
Infinity Internet February 2005 - November 2005
Stream International April 2000 - April 2004
Bits n Bytes Computer Systems June 1996 - January 2000
Pyramid Drywall November 1993 - November 1998
Skills
Customer Service, Microsoft Word, Microsoft Excel, Accounting, Microsoft Office, Critical Thinking, Data Entry, Research, Access, QuickBooks, Outlook, Higher Education, PowerPoint, Time Management, Invoicing, Networking, Leadership, ABBYY FineReader, Euro game expert, Python, Cisco IOS
Education
Clark College 2013 — 2013
Associate of Arts and Sciences (AAS), Accounting and Finance
Clark College
AA in Accounting and AA in Computer Support
Red Rocks Community College September 2012 - November 2013
Extreme Ultraviolet Engineering Research Center June 2013 - August 2013
Fort Hays State University January 2012 - May 2012
Stream Global Services September 2010 - January 2011
Diamond Agricultural Research May 2010 - December 2010
Alaska mountain guides April 2008 - August 2008
Island Pacific Adventures April 2007 - August 2007
Skills
Workforce Management, Customer Service, Team Management, Active Directory, SolidWorks, Matlab, Microsoft Office, C++, LabVIEW, Manufacturing Processes, Additive Manufacturing, Fluids, Thermodynamics, Mechanics, Data Acquisition, Data Analysis, Heat Transfer, Machine Design, Finite Element Analysis, Team Leadership, Safety Management, Project Development, Design Implementation, Conflict Management, Machining, Technical Writing, Problem Solving, Critical Thinking, Technical Support
Education
Colorado School of Mines 2013 — 2015
BS, Mechanical Engineering, 3.0
Columbia Bible College 2006 — 2010
BA, Outdoor Leadership
Matrix Medical Network May 2015 - Present
Dynamic Installations Inc August 2014 - May 2015
Endurance International Group March 2014 - July 2014
Anthem Education Group 2010 - 2013
ASAP Staffing December 2008 - July 2010
Stream Global Services February 2008 - November 2008
Skills
Microsoft Office, Budgets, Microsoft Excel, Accounting, Financial Analysis, Management, Training, Leadership, Teamwork, Time Management, Technical Support, Access, Data Analysis, Analysis, Team Leadership, Outlook, Customer Service
Education
Anthem College-Phoenix 2012 — 2014
(On hold) Bachelors of Science, Business Management
Collins College 2004 — 2007
B.A., Computer Animation
Memorial Hospital April 2014 - Present
Spartan Staffing March 2013 - November 2013
MDT Personnel October 2010 - March 2013
Stream Global Services December 2008 - June 2010
Stream Global Services September 2009 - November 2009
NBCUniversal, Inc. January 2008 - May 2008
PlusOne Physical Therapy at Bear Stearns July 2006 - January 2008
Skills
Employee Relations, HRIS, Onboarding, Benefits Administration, Talent Acquisition, HR Policies, Talent Management, Deferred Compensation, Recruiting, Human Resources, New Hire Orientations, Employee Engagement, Behavioral Interviewing, Employment Law, FMLA/ADA/EEO/WC, Workforce Planning, Payroll, HIPPA Laws, Workers Compensation, Employee Benefits, Microsoft Office, HTML, Temporary Staffing, Phone Skills, Customer Service, SPSS, Background Checks, Screening, Sourcing, Performance Management, FMLA, Employee Handbooks, I-9 Compliance, Job Coaching, Coaching, Screening Resumes, Time Management, Sales, PeopleSoft, Exit Interviews, Staffing Services, Internet Recruiting, Hiring, Temporary Placement, Interviews, Job Descriptions, Reference Checking, Employer Branding, Interview Preparation, Corporate Recruiting
Education
Nova Southeastern University 2012 — 2014
Master of Business Administration (MBA), Human Resources Management
Florida State College of Jacksonville 2012 — 2013
City University of New York-Herbert H. Lehman College 2005 — 2009
Bachelor of Arts (BA), Psychology
Quantum Clean January 2014 - Present
Volt Workforce Solutions June 2013 - October 2013
Stream Global Services September 2012 - May 2013
P.C. Pieces March 2012 - June 2012
Clackamas Community College September 2010 - June 2012
Tyco Electronics Medical 1990 - 2010
Tyco Electronics 1990 - 2010
Skills
Lean Manufacturing, Team Building, Six Sigma, Kaizen, 5S, Manufacturing, HTML, C++, JavaScript, PHP, phpMyAdmin, Microsoft Office, Computer Repair, Computer Proficiency, Adobe Creative Suite
Education
Clackamas Community College 2010 — 2012
AAS, Computer Support
Oregon State University 1979 — 1983
BS, Elementary Education
Blogger January 2013 - Present
Amazon Kindle March 2012 - Present
Covenant Property Management December 2011 - Present
Stream Global Services July 2011 - Present
Blog Talk Radio Personality July 2010 - Present
Humanity July 1974 - Present
Stream Global Services July 2011 - April 2012
Canyon Breeze Assisted Living August 2010 - May 2011
Skills
Observation, Communication..., Scriptorian, Disciple of Jesus Christ, YouTube, Blog Talk Radio, Journal Entries, Blogging
Education
Brigham Young University Salt Lake City 2007 — 2007
none, General Education
Dakota County Technical College 2006 — 2007
Associate of Arts (A.A.), Organizational Leadership
McKesson Provider Technologies August 2013 - Present
McKesson Provider Technologies April 2008 - August 2013
McKesson Provider Technologies September 2007 - April 2008
Stream Global Services November 2005 - April 2007
Skills
Healthcare Information..., EMR, HL7, Healthcare, Hospitals, HIPAA, PACS, DICOM, C++, C#, VBScript, HTML, XML, XSL, XHTML, JavaScript, Java, VHDL, Visual Studio, Microsoft SQL Server, SQL, EHR
Education
Clarkson University 2001 — 2005
Bachelor's degree, Computer Engineering
Legacy Health April 2012 - Present
Zones, Inc. 2011 - 2012
Stream Global Services 2009 - 2010
Skills
Servers, DNS, Active Directory, DHCP, Operating Systems, Group Policy, Technical Support, Computer Hardware, Troubleshooting, HP, SCCM, Laptops, Customer Service, Solution Selling, Virtualization, Windows
Education
Portland State University 2009 — 2011
BS, Arts and Letters
College of Marin 2007 — 2009
AS, Computer Information Systems
IDR, Inc. May 2015 - August 2015
MedAssets April 2013 - February 2015
Xerox April 2012 - November 2012
Presidio October 2010 - February 2012
CompuCom September 2007 - September 2010
Computer Task Group January 2007 - September 2007
IBM January 2004 - September 2007
Check Point Software Technologies January 2002 - January 2004
Stream Global Services July 2001 - January 2002
Skills
Purchasing, Vendor Management, Cross-functional Team..., Inventory Management, Inventory Control, Vendor Managed Inventory, Price Setting, Presenter, Customer Relations, Customer Service, Customer Satisfaction, Customer Experience, Computer Literate, Project Coordination, Logistics, Team Leadership, Team Management, Streamlining Operations, Documentation, Technical Writing, Issues Management, Software Documentation, Sourcing, Strategic Sourcing, SAP ERP, ERP, Oracle SCM, Oracle, Oracle 9i, Oracle E-Business Suite, Training Delivery, Contract Negotiation, RFP Generation, RFQ Development, Vendor Relationships, Demand Planning, IT Procurement, Account Management, IT Asset Management, Analysis, Professional Services, Pre-sales, Cisco Technologies, Managed Services, Management, Public Relations, Procurement, Training, Enterprise Software, Sales
Education
Collin County Community College 1992 — 1994
Business Administration and Management, General, 3.0
University of North Texas 1991 — 1992
Business Admin
Plano East Senior High School 1989 — 1991
Diploma, General
Stream Global Services September 2014 - Present
Self Employed September 2013 - August 2014
Fresh & EasyFresh & Easy February 2012 - September 2013
Collections Technology Incorporated January 2012 - February 2012
Best Insurance Services December 2011 - December 2011
Bank of America June 2006 - October 2011
Bank of America April 2004 - June 2006
Bank of America January 2003 - April 2004
Bank of America April 2002 - January 2003
Bank of America April 2000 - April 2002
Skills
Microsoft Office, Lotus Notes, Outlook, Word, Excel, Access, PowerPoint, Windows 95, Microsoft Windows 98, Windows XP Professional, Windows 7, DOS, OS/2, Production, Production Management, Quality Assurance, Inventory Management, Customer Service, High Volume Production, High Volume Call Center, Correspondent Banking, Credit Cards, Meeting Planning, Training & Development, Staff Training, Scheduling, Coaching, Performance Management, Electronic Banking, Vendor Relations, Vendor Management, Team Building, Team Leadership, Team Management, Leadership Development, Lead Management, Personal Development, Six Sigma
Education
Clovis Community College
High School Diploma
Self Employed January 2009 - Present
Stream Global Services May 2009 - January 2012
Education
Clackamas Community College
Associate of Arts and Sciences (AAS), Computer and Information Sciences and Support Services
Stream Global Services 2008 - 2009
Stream Global Services 2008 - 2008
Stream Global Services 2007 - 2008
Science Nutrition January 2004 - January 2007
Education
Columbia College
B.A, Audio Arts & Acoustics
Western Iowa Tech Community College
A.A, General Studies
Stream Global Services October 2013 - Present
AppleOne Employment Services July 2013 - October 2013
Shutterfly October 2012 - January 2013
Allstate Professional Janitorial Service January 2009 - December 2012
Amazon August 2010 - August 2012
MSA Solutions July 2007 - January 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service
Education
Collins College 2012 — 2015
Bachelor, Arts in Audio Production, 100
Verizon Wireless April 2014 - Present
Staytide Float Systems USA May 2012 - Present
Pest Bear January 2011 - April 2012
Stream Global Services January 2008 - August 2009
Yum! Brands June 1999 - August 2008
Progressive Insurance December 2006 - November 2007
Skills
Leadership, Selling, Customer Service, Goal Oriented, Customer Retention, Social Media Marketing, Computer Repair, Problem Solving, Creative Concept Design, Strategic Partnerships, Management, Technical Support, Customer Experience, Sales
Education
D G Erwin Technical Center
Stream Global Services January 2006 - January 2009
Diversified Staffing Services January 2006 - January 2006
Walmart January 2005 - January 2006
CapTel Communications January 2005 - January 2005
Skills
Access, Customer Service, Customer Satisfaction, Call Centers, Technical Support, PowerPoint, Microsoft Excel, Telephone Skills, Outlook, Data Entry, Program Management
Education
Everest University 2010 — 2012
Bachelor of Science, Paralegal Studies
Everest University-Tampa 2008 — 2010
Associate of Science (AS), Accounting
Colorado Technical University
Master of Criminal Justice
Parkview High School
Jacobs Technology September 2015 - Present
US Navy July 2008 - June 2015
Stream Global Services January 2006 - July 2008
Skills
Computer Hardware, Network Administration, Microsoft Office, Security, Windows Server, DNS, Troubleshooting, Technical Support, Servers, Networking, Active Directory, Windows, DoD, Laptops, Security Clearance, Cisco IOS, Military, Training, Disaster Recovery, Team Leadership, Military Experience, Information Assurance, System Administration, CompTIA Security+, Information Technology, CompTIA A+, Microsoft Certified..., Leadership, CompTIA Network+, Software Installation, Windows 7, Help Desk Support, Unix, Solaris
Education
Colorado Technical University 2013 — 2015
bachelor's degree, Information Technology specializing in network management, 3.86
Macomb Community College 1999 — 2005
Associate's degree, General Studies
Stream Global Services 2011 - 2013
Verizon November 2007 - December 2011
Education
Coleman College 1998 — 2000
Associate's degree, Computer Engineering
Cisco Services January 2008 - Present
Cisco, Inc. Cloud Management Services February 2008 - November 2013
MegaPath Networks January 2000 - January 2008
Stream Global Services February 1996 - February 1998
American Fidelity Group Life and Health Insurance Company January 1996 - January 1998
American Fidelity January 1989 - January 1996
Skills
Cisco Technologies, Data Center, Unified Communications, Performance Measurement, Operations Management, Program Management, Call Centers, Call Center..., Computer Network..., Remote Monitoring, Remote Administration
Education
Oklahoma City University 1990 — 1994
Master of Business Administration, Management Information Systems, General
University of Central Oklahoma 1985 — 1989
Bachelor of Business Administration, Business Administration, Management and Operations
University of Central Oklahoma - College of Business Administration 1985 — 1989
Bachelor of Business Administration (BBA), Management, 4.0
Stream Global Services 2013 - 2014
Skills
Call Centers, phone sales, CNAS
Education
Dakota County Technical College 2013 — 2016
Associate's degree, Business Administration and Management, General
northfield high 1970 — 1979
ged, Business Administration and Management, General
Stream Global Services November 2009 - Present
Enchanted Haven Gifts August 2004 - October 2007
Fry's Electronics August 2003 - August 2004
Skills
Critical Thinking, Technical Support, Customer Service, Escalation Resolution, HTML, CSS, Computer Hardware, Software
Education
Clark College 2008 — 2009