Stream Global Services
Industry: Company
DescriptionStream Global Services, was a BPO company acquired by Convergys through a definitive merger, together with more than 37,000 employees in 22 countries and 50 contact centers. The footprint of the company included countries across North America, Europe, Asia Pacific, Latin America, Middle East and Africa. Headquarters: Eagan, Minnesota, United States CEO: Kathryn V. Marinello (20 Aug 2010–) Number of employees: 37,000 Subsidiaries: Stream International, Inc., eTelecare, Parent organizations: Convergys, Sgs Holdings Inc.
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Stream Global Services Employees
Wildfiredragon Designs July 2012 - Present
The Active Network April 2009 - February 2014
Toastmasters District 21 July 2011 - June 2012
The Active Network April 2005 - April 2009
Office Team 2004 - 2005
Budget Car & Truck Rentals September 2003 - January 2004
Stream Global Services April 2002 - May 2003
Skills
Technical Writing, Online Help, Technical Communication, Technical Documentation, Manuals, Public Speaking, Agile Methodologies, XMetal, RoboHelp, Visio, Microsoft Office, JIRA, Jive SBS, SnagIt, SDLC, XML, HTML, CSS, Editing, SaaS, Software Documentation, Single Sourcing, Content Management, SharePoint, Content Strategy, Content Development, DITA, User Experience, Proposal Writing, Adobe Acrobat, Web Content Management, Scrum, Requirements Gathering, Instructional Design, Training, Newsletters, E-Learning, FrameMaker, Information Architecture, DITA XML, Hands-on Training, Technical Support, Dreamweaver, Web Content, CMS, Web Applications, Agile Project Management, WordPress, Software Implementation, Photoshop
Education
The ACTIVE Network
Instructional Design and Techniques
BCIT 2008 — 2014
Technical Writing Associate Certificate, 89%
CDI College 2002 — 2003
Customer Support Technician Diploma
Sprott-Shaw Community College 2001 — 2002
Administrative Assistant program, 4.0
Stream Global Services August 2013 - Present
Wagner Equipment January 2012 - July 2013
AEG Woodworks January 2003 - January 2008
Skills
Business Management,..., Employee Relations, Customer Satisfaction, Customer Service, Troubleshooting, Operations Management
Education
Central New Mexico Community College 2010 — 2012
Associates Degree, Business Administration and Management, General
Rio Rancho High School 1998 — 2002
Diploma, Advanced Studies
One Arc Inc. August 2013 - Present
Urban Outfitters September 2013 - October 2013
Public Outreach Fundraising July 2013 - August 2013
Exacto Communications May 2012 - August 2012
Stream Global Services November 2011 - May 2012
Stream Global Services September 2011 - December 2011
Speak S.A. de C.V. July 2011 - September 2011
Absynthe Magazine September 2010 - July 2011
Exacto Communications July 2009 - August 2009
CIDE (El Salvador) June 2008 - July 2008
Skills
Spanish, Editing, Customer Service, English, French, Social Media, Wordpress, Call Center, Microsoft Office, Marketing Communications, Social Media Marketing, Photoshop, SEO, Facebook, Social Networking, Blogging, Proofreading, Creative Writing
Education
Carleton University 2012 — 2015
Bachelor of Arts (B.A.)
Trent University 2009 — 2011
Bachelor of Science (B.Sc.)
Workers' Compensation Board of Nova Scotia October 2013 - Present
Eastlink March 2013 - October 2013
EastLink September 2008 - March 2013
EastLink May 2006 - September 2008
Stream Global Services September 2005 - May 2006
Skills
Telecommunications, Call Center, VoIP, Troubleshooting, Team Leadership, Customer Satisfaction, Business Analysis, Computer Network..., Account Management, Telephony, Wireless, Project Management, Process Improvement, Customer Service, SIP, Call Centers, Product Management
Education
University College of Cape Breton 2001 — 2005
BBA, Marketing
IFSE Institute 2005 — 2005
Life License Qualification Program (LLQP)
WinnaVegas Casino Resort May 2013 - Present
VIZIO October 2011 - May 2013
Stream Global Services November 2009 - October 2011
Cafe Media LLC August 2009 - November 2009
PREMIER Bankcard December 2008 - August 2009
Skills
Consumer Electronics, Computer Hardware, Computer Repair, Product Management, Mobile Devices, Android, Mobile Applications, E-commerce, Product Development, User Experience, Graphic Design, Social Media, Adobe Creative Suite, Mac OS X, Windows 7, Customer Service, Customer Experience, Collections, Microsoft Excel, iWork, Designs, Reliability, Sales, Sales Process, Brainstorm Facilitation, Media Planning, Social Media Marketing, Microsoft Word, Microsoft Publisher, Apple, InDesign, Illustrator, Photoshop, Digital Photography, Troubleshooting, QuarkXPress, Promotions, Casino, Casino Marketing, Marketing, Layout, Email Marketing, Adobe Acrobat, Microsoft Office, Web Design, Brochures, Photography, Flash, Logo Design, WordPress
Education
Briar Cliff University 2006 — 2010
Bachelors of Arts, Graphic Design, Minor Mass Communications/Media Studies
Chicago Semester 2009 — 2009
Internship, Graphic Design
Gehlen Catholic High School 2002 — 2006
High School Diploma
YourMembership.com January 2014 - Present
support.com September 2011 - December 2013
Verizon Data Services December 2010 - September 2011
Stream Global Services September 2008 - October 2010
Verio December 2006 - December 2007
Radio One Inc. May 2003 - February 2006
Skills
Technical Support, Information Technology, TCP/IP, Linux, Cloud Computing, VMware, Troubleshooting, Operating Systems, Windows Server, SQL, Unix, Servers, Microsoft SQL Server, Virtualization, XML, SaaS, Agile Methodologies, JavaScript, Active Directory, Software Development
Education
Broward College 2003 — 2005
Computer Science
Stream Global Services 2007 - 2009
Washington RePROgraphics June 1997 - May 1998
Department of Computer Science October 1994 - May 1995
Skills
Technical Support, Troubleshooting, Printers, VPN, Call Centers, Project Management, Research, Customer Service
Education
Carnegie Mellon University 1989 — 1995
Bachelor of Science (B.S.), Logic
Black Butte Ranch August 2011 - December 2014
Kah-Nee-Ta Resort April 2011 - August 2012
Home 2006 - 2011
Integrity Lending 2003 - 2006
Intel Corporation 2000 - 2002
Hewlett-Packard 1997 - 1999
Stream Global Services 1996 - 1997
Skills
Training, Software Quality..., Management, Computers, Project+, Software Testing Life..., Customer Service, Business Process..., Financial Services, Mortgage Lending, Commercial Lending, Microsoft Excel, Microsoft Project, Microsoft Word, Visual Basic, Networking, Testing, Troubleshooting, Program Management, Team Leadership, Technical Support, Project Management, Process Improvement, Change Management, Analysis, Business Analysis, Microsoft Office
Education
Western Governors University 2015 — 2016
Bachelor's degree, Information Technology
Western Governors University 2013 — 2014
Bachelor of Science (BS), Business Management
Colorado Technical University 2012 — 2013
Bachelor of Business Administration (BBA), Project Management
Central Oregon Community College 2008 — 2010
Diploma, Massage Therapy/Therapeutic Massage
Pioneer Pacific College 1996 — 1997
Diploma, Computer Support Specialist
Vemma January 2014 - Present
IBM February 2013 - Present
Stream Global Services December 2011 - February 2013
CGS September 2011 - December 2011
WellCare August 2011 - August 2011
AMC Theatres July 2008 - August 2010
Skills
Security+, Microsoft Office, Windows 7, Windows Vista, Windows XP Pro, Dell Computers, Microsoft Certified..., McAfee Antivirus, Norton Internet Security, Trend Micro Anti-Virus, POS, Computer Hardware, Hardware Diagnostics, PC building, RF troubleshooting, Cash Management, Case Managment, Computer Proficiency, Windows Registry
Education
Colorado Technical University 2011 — 2014
In Progress Bachelor's Degree, Information Technology
Central Michigan University 2010 — 2011
First Colonial High School 2006 — 2010
High School, Information Technology
SAIT Polytechnic May 2014 - November 2014
Viking Air Limited April 2012 - May 2014
Dollar Tree Stores September 2011 - October 2011
POSitec Solutions February 2011 - August 2011
Global Relay November 2010 - February 2011
Calgary Board of Education October 2008 - June 2010
School District No. 34 Abbotsford November 2003 - October 2008
Stream Global Services February 2002 - November 2003
Skills
XP, Windows Server, Servers, Troubleshooting, Microsoft Exchange, DNS, Technical Support, VPN, DHCP, Hardware, Operating Systems, Software Installation, Help Desk Support, Disaster Recovery, Citrix, System Deployment, Software Documentation, Group Policy, Networking, Laptops, Windows, Linux, Windows XP, Printers, OS X, HP, Workstations, Hardware Support, Desktop Computers, Team Leadership, Wireless
Education
CDI College 2000 — 2001
CDI College 1999 — 2000
Diploma, Internet/ Network Support Specialist Diploma
Self-employed July 2010 - Present
Partners HealthCare June 2009 - Present
Mackin Editing Services July 2008 - July 2010
Mackin Family 1999 - 2008
Stream Global Services 1996 - 1998
Choate, Hall & Stewart 1994 - 1996
Ropes & Gray LLP 1989 - 1993
Skills
Editing, Creative Writing, Publications, Public Relations, Proofreading, Writing, Copy Editing, Software Documentation, Payroll Services, Creative Non-fiction
Education
Curry College 2012 — 2015
B.A. Communication, 4.0 GPA
Bryant University 2015 — 2015
Grant Writing Workshop
Stonehill College 1993 — 2003
Mass Communication and Media Studies, High Honors
Rhode Island School of Design 2002 — 2002
Two-Dimensional Design
Stonehill College 1992 — 1992
Human Resources Certificate, Personnel Management
Burdett School 1988 — 1989
Legal Assistant Certification, Legal Administrative Assistance
State of Tennessee June 2005 - Present
Fastenal 2002 - 2005
Stream Global Services 2000 - 2002
Madison County Sheriff's Department 1998 - 2000
Skills
Sales, Customer Service, Tax Preparation, Leadership, Relationship Management, Tax-planning, Client Relations Skills, Account Servicing, Government Operations, Code Enforcement, Employee Training, Access, Microsoft Office, Team Building
Education
Bethel College (TN)
Bachelor of Science, Business Administration
North Side High School
North Side High School
Reliant Plumbing & Mechanical February 2015 - September 2015
Murrayhill Recreation Association February 2014 - February 2015
Stream Global Services January 2013 - February 2014
Flair Events September 2012 - December 2012
Tail Wag-Inn Boarding and Grooming June 2011 - May 2012
All About Pets May 2008 - July 2009
Pacific Crest Technology October 2004 - April 2005
SCHAEFER ENGINEERING February 2002 - April 2004
Opus Marketing January 1997 - January 1999
SUSAN G. KOMEN January 1994 - January 1997
Skills
Human Resources, Professional Services, Technical Recruiting, Team Building, Executive Search, Leadership Development, Coaching, Change Management, Public Relations, New Hire Orientations, Office Management, Start-ups, Management, Employee Relations, Interviews, Succession Planning, Sourcing, Leadership, Sales, Workforce Planning, Social Networking, Process Improvement, Marketing, Employee Benefits, HRIS, Business Development, Talent Management, Recruiting, Personal Development, Talent Acquisition, Onboarding, Temporary Placement, Customer Service, Account Management, Hiring, Deferred Compensation, Organizational..., Personnel Management, Employee Engagement, Editing, Applicant Tracking..., Workshop Facilitation
Education
California Polytechnic 1976 — 1980
California Polytechnic State University-San Luis Obispo 1976 — 1979
Walmart July 2014 - Present
Stream Global Services May 2012 - April 2013
Stream Global Services May 2012 - April 2013
SITEL Corporation May 2011 - March 2012
Wal-Mart December 2010 - May 2011
Convergys January 2008 - July 2010
Sales Associate November 2006 - January 2008
Education
Central New Mexico Community College
Computer Engineering/ Gateway Program
Currently attending Central New Mexico Community College
Business Administration
Rogers Corporation January 2014 - Present
Stream Global Services April 2012 - September 2013
HealthAlliance Hospital July 2009 - December 2010
NetScout Systems October 2008 - July 2009
Mercury Computer Systems June 2005 - October 2008
Fidelity Investments June 2004 - June 2005
Rohm and Haas Electronic Materials June 1996 - June 2005
Shipley June 1996 - June 2005
Skills
PeopleSoft, Oracle, Infinium, HRIS, Employee Benefits, Project Management, Open Enrollment, Outsourcing, Performance Management, Deferred Compensation, Benefits Administration, Employee Relations, Talent Acquisition, Onboarding, Leadership, College Recruiting, Human Resources, Analysis, Applicant Tracking..., Talent Management, Payroll, Oracle HR, Interviews, Training, Personnel Management, Recruiting, Management, Process Improvement, Labor Relations, Workforce Planning, Budgets, Time Management, Change Management, Succession Planning, Compensation & Benefit, FMLA, Strategy, Employee Engagement, New Hire Orientations, Organizational..., Executive Pay, ADP Payroll, HR Policies, Taleo, Job Descriptions, Salary, Compensation Structures, HR Consulting, Hiring, Benefits Negotiation
Education
Bentley University
B.S., Business Management
Harrahs Casino August 2014 - Present
Iowa Army National Guard July 2009 - Present
G4S Secure Solutions (USA) Inc. August 2013 - July 2014
Stream Global Services November 2013 - December 2013
Riverside Technologies Inc May 2012 - August 2012
Morningside College Technology Services January 2012 - May 2012
Skills
Computer Hardware, Always Punctual, Friendly Personality, Eco Friendly, Dedicated to work, Access Control, Security, Public Speaking, PowerPoint, Customer Service
Education
Bellevue University 2014 — 2016
Bachelor's Degree, Information Technolgoy
Morningside College 2011 — 2013
Bachelors, Applied Computer Science
Farragut CSD 2006 — 2010
High School Diploma
Thomson Reuters F/K/A Thomson Financial Services January 2003 - August 2003
Municipal Market Data of Thomson Financial July 1998 - December 2002
Municipal Market Data of Thomson Financial June 1997 - June 1998
Stream Global Services July 1996 - July 1997
Skills
Unix Administration, Sybase DBA, Spanish translation, System Administration, Databases, Linux, ITIL, SQL, Agile Methodologies, Disaster Recovery, XML, Data Center, Red Hat Linux, Troubleshooting, Perl
Education
University of Minnesota-Twin Cities 1989 — 1994
Bachelor of Arts, Spanish and European International Relations
Fundacion de Ortega y Gasset 1992 — 1992
semester abroad
Boston University
Coursework, computer science
Flowserve October 2012 - Present
Raytheon September 2010 - January 2012
Accenture November 2007 - December 2009
Accenture May 2004 - November 2007
Accenture January 2004 - May 2004
Accenture July 2002 - January 2004
Accenture June 2001 - July 2002
Accenture July 2000 - June 2001
Stream Global Services October 1999 - June 2000
Stream Global Services November 1998 - October 1999
Skills
Crystal Reports, System Administration, Business Objects, Report Developer, BusinessObjects..., Universe Design, InfoView, Web Intelligence, Reporting Design, Business Systems..., Dollar Universe, Computer Security, Business Intelligence, Process Improvement, Business Analysis, Requirements Analysis, Customer Satisfaction, Business Process..., Management, Vendor Management, SQL, Data Warehousing, Call Centers, Disaster Recovery
Education
The University of Texas at Arlington 1993 — 1995
Bachelor
The University of Texas at Arlington 1989 — 1990
Boston University 1988 — 1989
Ear Nose & Throat Consultants December 2014 - Present
NewWay Escrow, LLC March 2013 - May 2014
Stream Global Services January 2013 - March 2013
KOTRA April 2011 - February 2012
Uniplas Group, S.A. June 2003 - August 2006
Skills
Proficient in Microsoft..., International..., International..., PowerPoint, Refinance, Business Strategy, Market Research, Real Estate, First Time Home Buyers, English, Marketing Communications, Investment Properties, Microsoft Office, Short Sales, Customer Service, Marketing Strategy, Mortgage Lending
Education
California University of Pennsylvania 2006 — 2010
Bachelor of Business Administration (B.B.A.), Concentration in Marketing, Minor in Women's Studies
International School of Panama 2002 — 2005
High School Diploma
Fidelity Investments August 2012 - Present
Citizens Bank 2008 - July 2012
Citizens Bank 2005 - 2008
PA Consulting Group 2000 - 2002
Stream Global Services 1999 - 2000
Skills
Software Integration, Applications Support, Server Support, Project Coordination, Technology..., Financial Systems..., Knowledge Management, Technical Presentations, Technical Support, Integration
Education
Bryant University 2012 — 2012
Certificate, Project Management, Pass
Husson University 1994 — 1998
Bachelor of Science, Management of Information Systems (MIS)
PeaceHealth August 2014 - Present
Mambo Media, Inc. August 2008 - Present
HomeSpun Websites, LLC April 2007 - August 2008
FactSet Research Systems 2004 - 2007
Lingo Systems 1998 - 2003
HeartWatchers International 1996 - 2001
Stream Global Services 1994 - 1995
Skills
Social Media Marketing, Digital Marketing, SEO, Email Marketing, Web Analytics, Social Marketing, SEM, Lead Generation, Integrated Marketing, Google Analytics, B2B, Google Adwords, Content Strategy, Social Media Measurement, Marketing Communications, Blogging, Content Management, Web Project Management, Corporate Blogging, B2B Digital Marketing, PPC, CMS, Marketing Automation
Education
Brigham Young University
BA, Linguistics major, Computers minor
Marylhurst University 2004 — 2007
MBA, Management and Technology, 3.8 GPA
Broad Institute August 2015 - Present
Gradient March 2014 - Present
Tenor Trombone Studio June 2005 - Present
Stream Global Services May 2013 - March 2014
Harvard University April 2013 - May 2013
LifePlans, Inc. May 2012 - October 2012
Emmanuel Church May 2012 - September 2012
Valleyfair Live Entertainment May 2009 - September 2011
Skills
Teaching, Research, Access, Customer Service, Trombone, Microsoft Excel, Process Improvement, Process Scheduler, Management, Time Management, Microsoft Office
Education
Brandeis University 2011 — 2013
MA
University of Wisonsin - Eau Claire 2007 — 2011
BM, Instrumental Performance
needing work August 1989 - Present
Stream Global Services January 2004 - January 2009
Universal Forest Products January 2004 - January 2004
TCIM January 1998 - January 2003
Education
University of Phoenix 2009 — 2013
Bachelor of Science (BS), Business Administration, Management and Operations
University of PhoenixOnline Student
Associates Degree; Bachelors Degree, Business Administration
Chemeketa Community College 1980 — 1982
Chemeketa Community College
Kahoka Senior High School
Diploma
East Boston Neighborhood Health Center November 2011 - Present
MAXIMUS November 2009 - November 2011
Best Buy July 2010 - August 2011
Stream Global Services November 2007 - November 2008
Education
University of Massachusetts Boston 2015 — 2017
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse, A
Bunker Hill Community College 2012 — 2015
Associate of Arts (A.A.), Chemistry, A
Stream Global Services February 2014 - October 2014
Estrella Women's Health Center December 2013 - January 2014
Sears Holdings Corporation May 2011 - November 2013
Skills
Vital Signs, Phlebotomy, EMR, Compliance, Customer Service, Phone Etiquette, Communication, Data Entry, Problem Solving, Telephone Skills, Sales, Teamwork, Microsoft Word, Cashiering
Education
Carrington College-Phoenix 2013 — 2014
Medical Assistant Diploma, Medical/Clinical Assistant, 3.99
2U September 2012 - Present
Morgan Stanley Smith Barney April 2011 - August 2012
Stream Global Services December 2008 - March 2011
SEO-PR March 2008 - March 2008
Maine Media Workshops June 2006 - November 2007
Resort Sports Network October 2005 - April 2007
Vermont Youth Conservation Corps 2005 - 2006
Skills
Salesforce.com, Final Cut Pro, Database Administration, Project Management, Mac, Quicktime, User Training, Editing, Adobe Creative Suite, Video Editing, Video, Microsoft Office, Social Media, Social Media Marketing, Photoshop, PowerPoint, Research
Education
Castleton University 2001 — 2005
BS, Communications, Concentration in Mass Media
Sun Valley Golf Course October 2013 - Present
Stream Global Services April 2012 - February 2013
Long Lines February 2008 - February 2011
Stream Global Services September 2006 - February 2008
MCI/Verizon January 1988 - June 2006
Skills
Customer Service, Team Building, Sales Management, Customer Satisfaction, Strategic Planning, Call Center, Telecommunications, Customer Experience, Excel, Service Delivery, Team Management, Coaching, Team Leadership
Education
Briar Cliff University 1983 — 1987
Bachelor, Mass Communcations
North High School 1980 — 1983
Forrester Research April 2014 - Present
Forrester Research July 2012 - April 2014
H&R Block March 2007 - May 2012
Stream Global Services June 2003 - March 2007
Stream Global Services June 2004 - June 2005
Special Data Processing September 1999 - June 2003
Skills
Financial Analysis, Business Turnaround, Acquisition Analysis, M&A due diligence, Visual Basic, SQL, Hyperion, Cash Flow Management, Cash Flow Forecasting, Working Capital..., IEX, Oracle Financials, Oracle Reports, Strategic Planning, Excel, Access, MapPoint, PowerPoint, Training & Development, Leadership Development, Budget Management, Capital Budgeting, Change Management, Forecasting, Compliance Management, Workforce Planning, Databases, Data Mining, Financial Reporting, Report Writing, Executive Reporting, Market Planning, Price Optimization, Price Modeling, Financial Accounting, Cost Accounting, Monthly Close, Performance Metrics, Econometrics, Direct Marketing, Statistical Modeling, Team Building, Team Leadership, Cross-functional Team..., Retail Management, Business Intelligence..., Multi Unit, International, SAP, Six Sigma
Education
Boston College - Wallace E. Carroll Graduate School of Management 1998 — 1999
Master of Science (M.S.), Finance
University of South Florida 1996 — 1998
Bachelor of Science (B.S.), Finance
Marianopolis College 1990 — 1993
Diploma of Collegiate Studies (DEC), Pure & Applied Science
Canada Life March 2015 - Present
Stream Global Services May 2013 - March 2015
Stream Global Services February 2013 - May 2013
Stream Global Services January 2012 - May 2013
EM-Assist, Inc. September 2006 - September 2010
Intel Corporation July 1996 - September 2006
Skills
HTML/XML, HTML + CSS, Technical Writing, SharePoint, Web Development, Databases, MySQL, Windows Server, PHP, Technical Support, Programming, Apache, Software Documentation, Windows, Troubleshooting, HTML, Computer Hardware, CSS, Linux
Education
California Polytechnic State University-San Luis Obispo 1989 — 1996
BA, English
Patterson Dental November 2014 - Present
Patterson Dental February 2013 - November 2014
Burkhart Dental 2006 - 2012
PowerMax 1997 - 2006
Stream Global Services 1995 - 1997
Skills
Sales Process, Customer Service, Account Management, Sales, Microsoft Excel, Dentistry, Contract Negotiation, Microsoft Office, Training, Customer Satisfaction, Strategy, Sales Operations, Healthcare, Capital Equipment, Negotiation, Team Building, New Business Development
Education
Brigham Young University 1984 — 1990
Psychology, Emph. Organizational Behavior
Newberg High School
RBC March 2014 - Present
CIBC October 2013 - April 2014
American Income Life Insurance Company April 2013 - October 2013
Stream Global Services April 2011 - May 2012
Cape Breton University September 2010 - May 2012
Agriculture Bank of China May 2008 - January 2009
Skills
Customer Service, Analysis, Management, Time Management, Sales, Coaching, Microsoft Office, Strategic Planning, PowerPoint, Microsoft Excel, Microsoft Word, Windows, Budgets, Negotiation, Financial Accounting, Wealth Management, Financial Analysis, Retirement Planning, Investment, Life Insurance, Financial Planning, Investments, Leadership
Education
University College of Cape Breton 2010 — 2012
Master of Business Administration (M.B.A.), Community Economic Development
University College of Cape Breton 2008 — 2010
Bachelor of Business Administration (B.B.A.), Business Major
HawkSoft, Inc. December 2014 - Present
HawkSoft, Inc. 2014 - 2015
HawkSoft, Inc. 2014 - 2015
Convergys April 2010 - December 2014
Stream Global Services June 2012 - September 2013
Stream Global Services March 2008 - December 2010
Stream Global Services December 2009 - April 2010
Stream Global Services October 2007 - December 2009
Oregon State University August 2003 - January 2007
Skills
BPO, Call Centers, Workforce Management, Outsourcing, Contact Centers, Service Delivery, Customer Satisfaction, Technical Support, Team Management, Customer Experience, Transition Management, Performance Management, Customer Service, Troubleshooting, Vendor Management, Inbound Marketing, Operations Management, Process Improvement, Computer Hardware, Content Development, Content Management, Immersive Environments, Time Management
Education
Oregon State University 2004 — 2007
Bachelors of Arts, Liberal Arts and Sciences/Liberal Studies
Central Oregon Community College 1999 — 2003
Associate's degree, General Studies
Asset Marketing Services, LLC. September 2014 - Present
Convergys January 2014 - August 2014
Stream Global Services December 2012 - January 2014
Frontier Communications January 2010 - October 2012
Frontier Communications July 2006 - December 2009
Frontier Communications September 1998 - June 2004
Executone Systems of St Paul October 1987 - May 1990
West Central Telecom and Allstate Communications September 1985 - October 1987
Skills
Training and Development, Sales Coaching, Training Delivery, Mentoring New Hires, Sales Support, Sales Process, Salesforce Training, Sales Presentations, Supervisory Experience, Employee Management, Problem Solving, Product Launch, Community, Coordinating Events, Vendor Relations, Pilot Programs, Branding and Identity, Customer Service, Training, Telecommunications, VoIP, Performance Management, Telephony, Sales Operations, Onboarding, Sales, Call Centers, Employee Training, Interviews, Call Center Development, Coaching, Cross-functional Team..., Customer Experience, Process Improvement
Education
Bemidji State University
Bachelor of Science, Communications Media; English and Writing Emphasis
Chick fil A Franchise August 2013 - Present
Jimmy John's January 2010 - Present
Stream Global Services August 2012 - August 2013
Western Wats August 2006 - May 2008
Subway March 2002 - March 2008
Skills
Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Social Media, Public Speaking, Public Relations, Team Building, Fundraising, Sports Marketing, Sports, Retail Sales, Sports Management, Athletics, PowerPoint, Facebook, Social Networking, Event Planning, Time Management, Leadership
Education
Briar Cliff University 2010 — 2011
Sport Management, Sport Science
Wayne State College 2005 — 2009
Sport Management
sioux city east high school
Farmers Insurance October 2012 - Present
Independant September 2010 - Present
Stream Global Services 2012 - 2012
RMT International September 2009 - August 2010
Sexual Assault Support Services September 2007 - September 2009
MCS Financial Advisors March 2005 - September 2007
Ward Insurance October 2001 - May 2003
Rosen Products, LLC April 2000 - August 2001
Zurich Insurance February 1997 - September 1997
Willis July 1991 - February 1997
Skills
Insurance, Risk Management, QuickBooks, Payroll, Customer Service, Microsoft Excel, Small Business, Management, Nonprofits, Human Resources, Analysis, Training, Time Management, Strategic Planning, Project Management, Start-ups, Employee Benefits, Accounting, Outsourcing, Accounts Receivable, Budgets, Team Building, System Administration, Account Reconciliation, Bookkeeping, Environmental Awareness, Microsoft Office, Office Management, Research, Risk Assessment
Education
Boston University 2006 — 2007
Certificate, Financial Planning
Lane Community College 1990 — 1992
Business and IT Management
Merritt Davis Business College 1976 — 1978
Jr. Accounting, Accounting
Springfield High School 1971 — 1976
HS Diploma
Forward Youth September 2010 - Present
State Farm Insurance April 2010 - Present
State Farm Insurance October 2004 - Present
Telvista Inc. April 2003 - October 2004
Stream Global Services 1996 - 2000
Skills
PHP, OOP, CSS, MySQL, SQL, Databases, Ubuntu, Technical Support, Apache, User Interface, Social Networking, Web Design, Social Media Marketing, Web Marketing, Google Webmaster Tools, Facebook, SEO, Customer Service, Google+, Google Analytics, Foursquare, HTML, JavaScript, Linux, XP, Bash, LAMP, Wordpress, Programming, Web Development, AJAX, XML, XHTML, Windows 7, Windows XP Pro, Google Adwords, Social Media, Web Analytics, Joomla, PSD to Wordpress, Online Marketing, Zend Framework, ZenCart, Zend Certified Engineer, Shell Scripting, XPath, XQuery, phpMyAdmin, jQuery
Education
Brookhaven Community College 2003 — 2007
"AAS", Computer Information Systems
LCHS 1991 — 1994
High School Diploma, High School/Secondary Diplomas and Certificates
Panago Pizza Inc. October 2010 - Present
MovieBattles 2006 - 2012
Stream Global Services February 2010 - October 2010
Kelly Services November 2007 - February 2009
Parasun Technologies May 2005 - August 2006
IP Applications August 2004 - May 2005
Skills
Customer Service, System Administration, Routers, Technical Support, Laptops, Software Development, Windows, Linux, C++, C#, Hardware, Windows Server, DNS, VoIP
Education
British Columbia Institute of Technology 2008 — 2009
Applied Software Development Associate Certificate, Computer Science
Symantec August 2006 - Present
Lunar Logic Inc. October 2004 - August 2006
Stream Global Services 2002 - 2004
Skills
MySQL, Software Documentation, Incident Handling, Software Quality..., SQL, Customer Support, Bug Tracking, Quality Assurance, Enterprise Software, VMware, Technical Writing, Team Leadership, TCP/IP, Microsoft SQL Server, Troubleshooting, Project Management, Databases, Network Security, Symantec Antivirus, Typesetting, Bindery, Aviation Electronics, Technical Support, Linux, Security, XML, PHP, Agile Methodologies
Education
Boise State University 1988 — 1989
Mathmatics
Meridian High School 1977 — 1980
Akamai Technologies June 2010 - Present
Egenera December 2009 - May 2010
Stream Global Services April 2009 - December 2009
Monster Worldwide July 2007 - July 2008
Monster Worldwide April 2005 - July 2007
Monster Worldwide April 2003 - April 2005
Crosby Benefit Systems May 2002 - April 2003
Ezenia November 1997 - August 2001
Lewtan Technologies November 1992 - November 1997
Skills
Performance Management, Recruiting, Human Resources, Employee Relations, Onboarding, Personnel Management, Succession Planning, HRIS, Strategy, Training, Leadership, Sourcing
Education
Syracuse University 1982 — 1986
Bachelor of Science, Consumer Studies
Bentley University
HR Certification, Human Resources Management
Concentrix August 2014 - August 2015
Stream Global Services September 2013 - August 2014
RemX Specialty Staffing March 2013 - June 2013
Volt Workforce Solutions June 2007 - November 2012
Volt Workforce Solutions April 2006 - June 2007
Skills
Human Resources, Employee Relations, Project Coordination, Onsite, Exit Interviews, Onboarding, Six Sigma, Applicant Tracking..., Internet Recruiting, Staffing Services, Temporary Staffing, Temporary Placement, Screening Resumes, College Recruiting, Contract Recruitment, Job Fairs, Technical Recruiting, Leadership
Education
California State University-Hayward - School of Business and Economics
Stream Global Services March 2013 - February 2014
Gobble Abba, UK January 2012 - February 2013
Skills
Recruiting, Employee Relations, Contract Negotiation, Salary Negotiations, Performance Management, Confidentiality, Applicant Screening, Proposal Support, Human Resource..., Employee Training, Training & Development, Equal Employment..., Orientation &..., Human Resources, Talent Acquisition
Education
Brunel University London 2010 — 2011
Master's Degree, Human Resources Management
Babcock University 2004 — 2008
Bachelor's Degree, Public Administration
The Burchfield Group April 2011 - February 2014
Express Scripts August 2010 - April 2011
United Health Group May 2010 - August 2010
Prime Therapeutics May 2007 - March 2010
Lunar Logic, LLC June 2004 - March 2007
Stream Global Services December 2001 - May 2004
Symantec October 1996 - April 2001
Cyber Internet Services February 1993 - December 1996
Skills
Quality Assurance, Project Management, Testing, Software Documentation, Management, Web Development, Agile Methodologies, Business Process, Process Improvement, PMO, Scrum, SDLC, Business Analysis, Visio, Leadership, Requirements Analysis
Education
Boston University 2009 — 2009
Certificate
Wilson Technical College, BOCES 2000 — 2000
Certificate
Bright House Networks May 2014 - Present
Tech Solutions March 2012 - February 2014
Stream Global Services April 2011 - January 2012
Skills
Windows 7, Windows Vista, Windows XP Pro, Microsoft Office 2003, Microsoft Office 2007, Microsoft Office 2010, Networking, Remote Access, Active Directory, Software Configuration..., Laptops, Software Installation, Routers, Technical Support, Office 2010, Desktop Computers, Windows XP, Firewalls
Education
Barry University 2001 — 2002
Miami Dade College 1997 — 2001
Associate of Science (A.S.), Information Technology, 3.71
Stream Global Services 2011 - 2012
Skills
Call Center, Service Delivery, Contact Centers, Customer Satisfaction, Technical Support, Troubleshooting, Customer Experience, Microsoft Office, API, Windows 7, Windows Vista, Windows XP Pro, Service Level Agreements, Salesforce.com..., Hardware Support, Hardware Installation, Network Hardware, Wireless Networking, Data Entry, Databases, Software Integrations, Software Installation, Email Strategy, Email Clients, Client Success, Mobile Integration, Workflow Management, Automated Processes, Network Administration, Social Media Integration, Data Quality, Bulk Data Transfer, System Administration, Customer Support, Help Desk Support, Call Centers, Salesforce.com..., Windows, Salesforce.com
Education
Tidewater Community College 2010 — 2011
Information Technology
Central Virginia Community College 2008 — 2010
Information Technology
Jefferson Community College
In Progress, DBA
Pen-Link January 2014 - Present
Self Employed May 2010 - Present
Northwest AEA December 2011 - July 2013
Comedy Productions March 2011 - November 2011
Western Iowa Tech August 2010 - May 2011
Stream Global Services November 2008 - September 2010
Skills
Empathy, User Experience, User Interface Design, User Interaction, Customer Journey Mapping, User Surveys, User Interviews, Wireframes, Rapid Prototyping, Remote User Testing, Adobe Creative Suite, Web Design, Web Development, Graphic Design, WordPress, Illustrator, Typography, HTML 5, CSS3, XHTML, CSS, Front-end, SEO, Responsive Web Deisgn, JavaScript, jQuery, Illustration, InDesign, Dreamweaver, Graphics, OS X, Layout, Social Media, Team Building, Web Standards, Social Media Marketing, Web Accessibility, 508 Compliance, PHP, Troubleshooting, Team Management, W3C Validation, MAMP, Scrum, Usability, Logo Design
Education
Free Code Camp 2015 — 2016
Full Stack Web Development, Computer Software Engineering
Bellevue University 2011 — 2012
Student, Web Technologies
Western Iowa Tech Community College 2009 — 2011
Associate's Degree, Web Design
Walgreens April 2015 - Present
Ellucian December 2014 - Present
DIRUI Industrial Co., Ltd May 2013 - February 2014
DIRUI Industrial Co., Ltd November 2012 - May 2013
Expedia, Inc. November 2011 - November 2012
Vodafone UK July 2011 - November 2011
Vodafone UK July 2010 - December 2010
Stream Global Services July 2009 - December 2009
Mobinil August 2008 - December 2008
Skills
English, Market Research, Teamwork, Team Leadership, Team Management, Analysis, Customer Satisfaction, Project Planning, Outsourcing, Negotiation, Customer Service, Marketing, Invoicing, Coaching, Call Centers, Sales Management, Pharmaceutical Sales, Billing Systems, Client Billing, Product Marketing, Training, Employee Training, Training Delivery, Sales Presentations, Presentations, Event Planning, Events Coordination, Microsoft Office, Windows, Mac OS, Ubuntu, Management
Education
Cairo University 2005 — 2010
Bachelor of Applied Science (BASc), Pharmacy
Om-el Abtal experimental languages school 1993 — 2005
National secondary general certificate
Stream Global Services February 2005 - Present
24/7 Customer 2004 - 2005
Telerx 2001 - 2004
Convergys 1995 - 2001
TeleTech 1990 - 1993
Education
California State University-Northridge 1978 — 1982
Arion care solutions September 2014 - Present
Arizona Bridge to Independent Living- ABIL June 2013 - Present
Stream Global Services April 2012 - April 2013
Skills
CPR Certified, First Aid Training, Pet First Aid, Pet Sitting, Veterinary Nursing, Floor Cleaning, Professional Cleaning, Technical Support, Microsoft Office, Microsoft Excel, Microsoft Technologies
Education
Carrington College-Phoenix 2014 — 2014
Associate's degree, Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Trevor G Brown High School 2004 — 2008
HS Diploma
Excelitas Technologies May 2015 - Present
Denise M Nealon CPA June 2013 - May 2015
Bruker 2015 - 2015
Liberty Mutual Insurance 2014 - 2014
PerkinElmer, Inc. 2013 - 2014
Stream Global Services August 2009 - May 2013
Sunovion Pharmaceuticals Inc. February 2006 - August 2009
Randstad Technologies US September 2000 - February 2006
KPMG US July 1996 - August 2000
EY September 1985 - June 1996
Skills
International Tax, Corporate Tax, Transfer Pricing, Tax Accounting, Project Management, Tax, CPA, Compliance, Sarbanes-Oxley Act, US GAAP, SEC filings, Mergers & Acquisitions, Tax Research, Accounting, Sarbanes-Oxley, Auditing, Internal Controls, Tax Returns, Tax Advisory, Tax Law, FAS 123R, Restructuring, Tax Preparation, Sales Tax, FAS 5
Education
Bentley University 2008 — 2011
Master of Science in Taxation, Taxation
Salem State College 1987 — 1991
Bachelor of Business Administration (BBA), Accounting and Finance
ZOOM+ October 2014 - Present
Catalyst IT Services October 2012 - October 2014
Nike April 2013 - September 2014
FedEx Office June 2011 - June 2012
Stream Global Services 2010 - 2011
Self -Employed 2008 - 2010
Mittleman Jewish Community Center 2008 - 2010
Skills
Java, Spring, Eclipse, JUnit, Hibernate, Subversion, JSP, MySQL, CSS, Maven, Web Applications, JDBC, HTML 5, jQuery, Apache, Vaadin, Mockito, Neo4j, JMeter, NoSQL, JSON, Agile Methodologies, JavaScript, Git, PowerMock, Scrum, Bootstrap, AngularJS, Android Development, Handlebars, Dart, TeamCity
Education
Carleton College 2002 — 2006
Bachelor of Arts (B.A.), English Language and Literature, General
Lowes corporate January 2014 - Present
Lowe's Companies, Inc. January 2014 - Present
CNM May 2012 - January 2014
simple pleasures assisted living June 2013 - December 2013
Stream Global Services April 2011 - January 2012
Crystral Water Systems July 2010 - December 2010
Sprint August 2006 - July 2010
Rio Rancho Observer January 2005 - September 2005
RMA Collections September 2003 - January 2005
Crystal Water Systems June 1995 - January 2001
Skills
Cold Calling, Finance, Sales Operations, Advertising, Leadership, Team Building, Coaching, Payroll, Small Business, CRM, Direct Sales, B2B, Call Centers, Management, Sales, Customer Service, Marketing, Customer Retention, Sales Management, Microsoft Office
Education
Central New Mexico Community College 2012 — 2013
Associates, Automotive technology, 3.85
National American University 2008 — 2012
Associates, Accounting/Marketing
Executrain 2002 — 2002
Excell Fundamentals, Introduction to Excell
University of Phoenix 2000 — 2001
Associate's degree, Accounting
Great West Casualty Company June 2015 - Present
Briar Cliff University August 2014 - May 2015
Great West Casualty Company May 2014 - May 2015
JDG Creative Labs January 2014 - May 2014
Briar Cliff University August 2013 - May 2014
Stream Global Services May 2013 - August 2013
Hy-Vee July 2012 - April 2013
Skills
InDesign, Photoshop, Illustrator, Logo Design, Adobe Creative Suite, Digital Art, Computer Proficiency, Customer Service, Instructional Design, Articulate Storyline, Digital Photography, Telecommunications, Microsoft Excel, Microsoft Word, C#, Java, PHP, HTML 5, CSS3, Python, SQL, Database Design, After Effects, Keyframe Animation
Education
Briar Cliff University 2011 — 2015
Bachelor's Degree, B.A. in Graphic Design, B.S. in Computer Science, Graduate
Eshteki.com April 2012 - Present
The Middle East Library for Economic Services April 2008 - Present
Godiva Chocolatier June 2013 - December 2014
The Source October 2012 - January 2013
Stream Global Services October 2009 - September 2012
HSBC May 2006 - September 2008
Skills
Research, Customer Service, Problem Solving, Microsoft Office, Marketing Communications, Negotiation, Teamwork, Social Media Marketing, Digital Marketing, Social CRM, Email Marketing, Online Marketing, WordPress, Facebook, Twitter, YouTube, PPC, Blogging, Public Relations, Lead Generation, Wildfire, Google Adwords, SEO, SEM, Social Media Strategist
Education
University of Toronto 2013 — 2013
Digital Marketing Management, Marketing
University College of Cape Breton 2004 — 2009
Bachelor's degree, Marketing
Health Net Product ManagerNew Age Electronics a Division of SynnexJuly 2006 - June 2014
Stream Global Services November 1999 - July 2006
Mitchell Brothers Trucking November 1998 - November 1999
Skills
Photography, Training Delivery, Woodworking, Communication, Consumer Electronics, Product Management, Management, Marketing Strategy, Team Leadership, Operations Management, Negotiation, Product Marketing, Pricing, Business Planning, P&L Management, Forecasting, Vendor Management, Cross-functional Team..., Key Account Management, Account Management
Education
University of Portland 1994 — 1996
Portland Community College 1990 — 1994
Cerritos College
Burns Photography & Formal Wear, Inc. March 2007 - Present
Stream Global Services July 2005 - February 2007
Stream Global Services June 2005 - February 2007
Stream Global Services March 2004 - May 2005
Stream Global Services October 2003 - March 2004
Stream Global Services March 2003 - October 2003
Advertising Information Services, Inc. May 1998 - June 2002
Skills
Customer Service, Facebook, Microsoft Office, Graphic Design, Customer Relations, Copy Editing, Telephone Skills, Copywriting, Time Management, Troubleshooting, Technical Support, Desktop Publishing, Salesforce.com, Editing, Word Processing, Data Entry, Data Lookup, Digital Design, Digital Scrapbooking, Photo Editing, Photoshop, Word, Advertising, Excel, Mac, Windows, Digital Photography, Scheduling, Teamwork, Writing, Social Media, Blogging, Research, Layout, Customer Satisfaction, Supervisory Skills, Call Center, Outlook, Call Centers, Image Manipulation, Microsoft Excel, Microsoft Word
Education
Cazenovia College 1995 — 1997
Bachelor of Science, Advertising/Graphic Design (major) Literature (minor), Magna Cum Laude
Cazenovia College 1993 — 1995
Associates in Arts & Sciences, Advertising/Graphic Design, Magna Cum Laude
South Shore Hospital July 2005 - Present
Sovereign Bank 2004 - 2005
Compass Bank for Savings 2002 - 2004
Stream Global Services 1999 - 2001
AAA Southern New England 1997 - 1999
TAC Worldwide Companies 1993 - 1997
Skills
Applicant Tracking..., Recruiting, HRIS, Management, Temporary Placement, Employee Relations, Employee Benefits, Healthcare, New Hire Orientations, Process Improvement, Internet Recruiting, Onboarding, Talent Acquisition, Interviews, Meditech, Workforce Development, Networking, Healthcare Industry, Social Recruiting, Training, Resume Writing, Lotus Notes, Staff Retention, Building Relationships, Career Exploration, Position Manager, Full-cycle Recruiting, Analytical Skills, Social Media, Troubleshooting, Internal Audit, Grant Preparation, Citizenship Education, Training Delivery
Education
Bryant College 1985 — 1989
Bachelor of Science, Business Administration, Marketing
Bryant University 1985 — 1989
Bachelor's Degree
Braintree High School 1981 — 1985
Xerox Services December 2011 - Present
Mojo-Fashions, LLC March 2013 - Present
ATELKA September 2010 - December 2011
Stream Global Services February 2005 - September 2010
24/7 Customer 2004 - 2005
Telerx 2001 - 2004
Convergys 1995 - 2001
TeleTech 1990 - 1993
Skills
Global Client Management, Solution Selling, New Business Development, Contract Negotiation, Revenue Growth..., Business Relationship..., Sales Management, Solution Development, Marketing Communications, Marketing Strategy, CRM, Selling, Information Technology, Call Center, BPO, Contact Centers, Sales, Management, Strategy, Business Strategy, Leadership, Sales Process, Strategic Planning, Customer Experience, Team Management, Customer Retention, Telemarketing, SaaS, Business Development, Process Improvement, Customer Satisfaction, Business Planning, Lead Generation, Business Process..., Executive Management, Operations Management, Workforce Management, Program Management, Team Leadership, Strategic Partnerships, P&L Management, Cross-functional Team..., Mergers & Acquisitions, Account Management, Networking, Training, Performance Management, Salesforce.com, Start-ups, Wireless
Education
California State University-Northridge 1979 — 1982
BA, Journalism and Speech Communications
Stream Global Services August 2012 - Present
Culver Franchising System, Inc. May 2012 - August 2012
Sparky's One Stop April 2009 - November 2010
Skills
Graphic Design, Photoshop, Photography, Digital Photography, Arts & Crafts, Technical Writing, Voice Acting, Portrait Painting, Microsoft Excel, Video Games
Education
Western Iowa Tech Community College 2012 — 2014
Buena Vista University 2009 — 2010
None, Computer Science
Overseas Merchandies Inspection Co., Ltd.(OMIC) November 2012 - Present
Stream Global Services July 2012 - November 2012
Beloit College August 2009 - May 2012
Beloit College August 2009 - May 2012
Beloit College August 2008 - May 2012
Beloit College May 2011 - August 2011
Kent State University June 2010 - August 2010
Kerry Ingredients May 2009 - August 2009
Skills
Chemistry, Mass Spectrometry, Statistics, HPLC, Tutoring, Research, Teaching, Lifesciences, Data Analysis, Spanish, Data Entry, NMR spectroscopy, Gas Chromatography, Editing, Higher Education, IR spectroscopy, Troubleshooting, Customer Service, Customer Oriented, Process Improvement, Social Media, Problem Solving, Organizational..., Positive Personality, Forward Thinking, Student Affairs, Science, Teamwork, Organic Chemistry, NMR, Biochemistry, Event Planning, Analytical Chemistry
Education
Beloit College 2008 — 2012
B.S., Chemistry
US Army Retired December 2006 - Present
Walmart March 2015 - July 2015
Walmart January 2007 - December 2010
Stream Global Services July 2007 - June 2008
JCPenney October 2006 - December 2006
Skills
Management
Education
Ashford University Online 2011 — 2014
Environmental Studies
Central Texas College 1986 — 2006
Business Management
University of Maryland University College 1999 — 1999
Korean Language and Culture
VanderHouwen & Associates, Inc. September 2015 - Present
The Atum Group July 2015 - Present
DW Enterprises, Inc July 1998 - Present
Nike August 2012 - April 2015
Stream Global Services February 2009 - June 2012
Business Objects November 2006 - December 2008
ACS, Inc September 2004 - November 2006
Stream International September 1998 - May 2004
KinderCare Learning Center, Inc December 1997 - September 1998
Sequent Computer Systems April 1994 - December 1997
Skills
Staff Development, Excel, PowerPoint, Microsoft Word, Financial Planning, Forecasting, Budgeting, KPI Dashboards, KPI Reports, Process Improvement, P&L, Financial Analysis, Hyperion Planning, Hyperion Essbase, Cross-functional Team..., Communication, Microsoft Excel, Income Statement, Strategic Financial..., Essbase, Budgets, Management, CRM, Call Centers, Operations Management, Leadership, Analysis, Finance, Financial Modeling, Vendor Management, Strategy, Strategic Planning, Executive Management, Business Process..., Consulting
Education
Boise State University 1973 — 1977
Bachelor’s Degree, Accounting & Finance
BC Hydro December 2013 - Present
BC Hydro November 2008 - December 2013
Vancouver Coastal Health June 2006 - October 2008
G3 Genuine Guide Gear March 2006 - May 2006
Stream Global Services January 2002 - June 2004
Skills
Supply Chain Management, Procurement, Performance Metrics, Cost Saving Initiatives, Strategic Sourcing, Change Management, Project Management, Business Analytics, Experienced Business..., Power Generation, Electric Utility, Healthcare, Capital Projects, Microsoft Excel, Management Consulting, Business Analysis, Process Improvement, Strategy, Business Process..., ERP, Supply Chain, Contract Management, Business Intelligence
Education
British Columbia Institute of Technology 2004 — 2006
DipIT, Operations Management
Stream Global Services January 2014 - April 2015
Zamba Industries April 2012 - November 2013
Education
Scottsdale Community College 2015 — 2017
General Studies
Borough of Manhattan Community College 1997 — 1998
Liberal Arts and Sciences, General Studies and Humanities
Comm/net Systems, Inc. January 2015 - Present
Independent March 2011 - Present
Central Washington University September 2013 - June 2014
Washington Student Association September 2013 - June 2014
JCD Repair April 2013 - June 2014
The Mac Store September 2012 - April 2013
Stream Global Services March 2012 - August 2012
Central Washington University February 2010 - June 2010
Washington Student Association January 2010 - June 2010
Oxford Global Resources October 2003 - April 2004
Skills
Leadership, Political Science, Public Speaking, Public Policy, Social Media, Policy Analysis, Foreign Affairs, Political Campaigns, Fundraising, Legislative Relations, Foreign Policy, International Relations, Political Economy, International Policy, Technical Writing, U.S. foreign policy, NAFTA, International Political..., Policy Research, iOS, Legislation, Social Sciences, Policy Writing, Policy, Mac OS, Political Consulting, Education Policy, Bitcoin, Litecoin, Voter Registration, International..., Elections, Community Outreach, Management, Voter Outreach, Data Analysis, MDM, MySQL, Python
Education
Central Washington University 2010 — 2014
Bachelor of Arts (B.A.), Political Science
Info-Tech Research Group May 2014 - Present
Convergys December 2009 - May 2014
Stream Global Services October 2008 - December 2009
Stream Global Services September 2005 - October 2008
The HR Solutions Group 1994 - 2006
Deloitte Canada 1988 - 1994
Canadian International Development Agency 1984 - 1988
Skills
Performance Management, Employee Engagement, Talent Management, Organizational..., HR Strategy, Employee Relations, Personnel Management, Talent Acquisition, Management, Onboarding, Human Resources, HR Policies, HRIS, Benefits Administration, Deferred Compensation, Leadership
Education
University of Toronto - Rotman School of Management 1992 — 1995
Master of Business Administration (MBA)
Carleton University
Bachelor of Arts (B.A.), Psychology
Skyline Sightseeing August 2014 - Present
Skyline Sightseeing July 2013 - Present
Stream Global Services April 2013 - July 2013
Morningside Inn May 2012 - March 2013
Skills
Customer Service, Data Entry, Telephone Skills, Teamwork, Time Management, Customer Satisfaction, Administrative..., Office Administration, Administration, Social Media, Office Management, Call Centers, Cashiering, Event Management, Microsoft Excel, Invoicing, Outlook, Process Scheduler, Administrative..., Microsoft Word, Microsoft Office, Marketing, Event Planning, Social Networking, Public Relations, Marketing Strategy, PowerPoint, Strategic Planning
Education
Borough of Manhattan Community College
Registered Nursing/Registered Nurse
Borough of Manhattan Community College
Registered Nursing/Registered Nurse
UnitedHealth Group September 2015 - Present
Great Lakes Higher Education Corporation and Affiliates September 2014 - September 2015
Stream Global Services May 2014 - August 2014
APAC Customer Services April 2013 - May 2014
Lake Home Games LLC October 2012 - February 2013
Preffered Interacitve April 2011 - August 2011
Destineer Studios July 2009 - October 2010
Activision August 2005 - October 2007
Dolce Hotels & Resorts April 2004 - August 2004
Skills
Game Design, Unreal Editor, 3D Studio Max, Level Design, Photoshop, Animation, UV mapping, Zbrush, 3D animation, Video Games, Gameplay, ZBrush, Computer Animation, 3D
Education
Brown College 2006 — 2009
Game Design And Development, Game Design
Sanjel USA Inc March 2013 - Present
Sanjel Corporation August 2010 - March 2013
PhyServe Inc June 2010 - July 2010
PhyServe Inc September 2009 - July 2010
Stream Global Services 2008 - September 2009
Stream 2005 - 2007
Skills
Human Resources, Employee Relations, Recruiting, New Hire Orientations, Management, Onboarding, Performance Management, Training, Interviews, HRIS, Personnel Management, Talent Acquisition, Employee Benefits, Talent Management, Leadership, Benefits Administration
Education
Baylor University 2001 — 2005
Bachelor of Science (BS), Psychology
Freelance artist/Illustrator February 2015 - Present
Liquid Development March 2010 - Present
Freelance Artist April 2009 - Present
We'll Fix it in Post Productions December 2008 - Present
Experis July 2012 - December 2013
Trapped Labs November 2011 - December 2011
Stream Global Services February 2011 - July 2011
Skills
Autodesk Maya, Autodesk 3DS Max, Adobe Photoshop, Adobe After Effects, Adobe Premier, Zbrush, Mudbox, MS Office Suite, Maya, 3D Studio Max, Flash, After Effects, Photoshop, Microsoft Office, 3D, Premiere, Video Games, Texturing, Concept Design, Illustrator, Xbox 360
Education
The Art Institute of Portland 2004 — 2007
Game Art & Design, Concept and 3D art
California State University, Fresno 2002 — 2004
NA, Engineering, Art
Gap Inc./ Gap August 2015 - Present
Payomatic Check Cashing August 2015 - Present
A&M Cleaning Services March 2015 - Present
Macy's February 2014 - February 2015
Macy's October 2013 - December 2013
Reap Construction July 2013 - October 2013
Telco store June 2012 - August 2013
Stream Global Services January 2010 - November 2011
Skills
Customer Service, Retail, Sales, Microsoft Word, Microsoft Office, Microsoft Excel, Teamwork, Marketing, Customer Satisfaction, Retail Sales, Cashiering, Training, Social Networking, Merchandising
Education
Borough of Manhattan Community College 2015 — 2018
Bachelor of Business Administration (B.B.A.), Business Administration
Fashion Institute of Technology 2015 — 2018
Bachelor's degree, Interior Design
BurntPixels.net January 2013 - Present
Adecco 2004 - 2011
Stream Global Services 2000 - 2001
Skills
CorelDraw, Laser Cutting, Artwork, Small Business, Geek Culture, Vector Illustration, Testing, Quality Assurance, Regression Testing, XP, Technical Support, Microsoft Office, Windows 7, Printers, ClearQuest, Software Quality..., Software Documentation, Unix, Computer Hardware, Operating Systems, Windows, Linux, Reliability, Quality, Windows XP Professional, Bug Tracking, Reliability Test, Photoshop, Mechanical Testing, Laser Printers, Fast Learner, Typing, Computer Literate, Mechanical Aptitude, Attention To Detail, Computer Building, Windows XP, GIMP, Pop Culture, Corel Draw, Troubleshooting
Education
Portland Community College 2002 — 2004
no degree, General Studies
Blinn College 1996 — 1998
no degree, General Studies
Great West Casualty Company May 2013 - Present
Stream Global Services November 2012 - May 2013
Target October 2008 - April 2012
Sonic June 2006 - July 2008
Skills
JavaScript, C#, Unity3D, Torque Game Engine, ActionScript, Game Development, Game Programming, Game AI, 3D Studio Max, Photoshop, Java, Video Games
Education
Brown College 2008 — 2011
Bachelor of Science degree, Game Design and Development
RAND Worldwide August 2011 - Present
Autodesk, Inc July 2008 - July 2011
Stream Global Services 2004 - 2008
ECE 2002 - 2003
Skills
Troubleshooting, Salesforce.com, Customer Satisfaction, Software Installation, Quality Assurance, Computer Hardware, Printers, Windows 7, XP, Call Center, Windows, Customer Service, Servers, Hardware, Technical Training, Customer Relations, Windows Server, Windows Server 2003, Operating Systems, VMware, Excel, Deployment, Documentation, SQL, Mac OS X, Technical Documentation, Software Training, Desktop Support, IIS, SQL Server, Photoshop, HTML, Siebel, Technical Support, Microsoft Excel, Software Documentation, Product Support, AutoCAD, Technical Writing, Architecture, Hands-on Training, Enterprise Software, Microsoft SQL Server, Software Implementation, Visio, Customer Support, Cloud Computing, SharePoint, Product Lifecycle..., Networking
Education
Spokane Community College 1974 — 1976
AAS, Engineering Drawing Technology
Carroll College 1973 — 1974
Newport High School 1969 — 1973
FULL Creative May 2015 - Present
Magic Fingers June 2014 - Present
C3/CustomerContactChannels, Inc. July 2013 - May 2014
Plum Choice April 2009 - December 2012
Apex Systems August 2006 - April 2008
Atos September 2006 - October 2007
emark Solutions 2004 - 2005
Stream Global Services August 2001 - March 2002
Skills
Windows, Computer Hardware, Computer Repair, Printers, Troubleshooting, Remote Troubleshooting, Microsoft Office, Computer Imaging, Customer Service, Typing, 10 Key, Customer Satisfaction, Xerox Printers, Technical Support, Hardware, Software Installation, Networking, Windows XP, VPN, Operating Systems, Training
Education
BYU-Idaho 2013 — 2018
Bachelor's degree, Interdisciplinary Studies
Centennial Job Corps 1999 — 2001
Computer Services Diploma, Computer Technician Level II
Marina High School, Huntington Beach, CA 1991 — 1992
High School, Music
City Rental Realty December 2014 - Present
City Rental Realty August 2014 - December 2014
Stream Global Services April 2013 - August 2013
Skills
Microsoft Office, Job Descriptions, SPSS, Social Media Marketing, Customer Service, Accounting, Microsoft Excel, Microsoft Word, PowerPoint, English, Human Resources, Teamwork, Strategic Planning, Research, Outlook, Windows, Analysis, Team Leadership, Spanish
Education
Instituto Tecnológico de Santo Domingo 2010 — 2013
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Baruch College, City University of New York (CUNY) 2014 — 2014
Continuing Education, Real Estate, NYC Salesperson Licensing course
City University of New York-Herbert H. Lehman College 2014 — 2014
Tecnical, Social Media Marketing
Sigmatec 2011 — 2011
Tecnical, Human Resources Management
Stream Global Services August 2012 - Present
illGottenGames September 2011 - September 2012
Examiner.com July 2010 - December 2010
Hyperkin November 2007 - July 2010
Skills
Order Management, Operations Management, Inventory Management, Customer Service, Sales, Data Entry, Software Documentation, Management, Time Management, Marketing
Education
California State University-Los Angeles 2004 — 2006
BA, English
Cubist Pharmaceuticals July 2011 - Present
Stream Global Services September 2008 - May 2011
3Com January 2001 - September 2008
Skills
Customer Service, Microsoft Office, Healthcare, Microsoft Word, Team Building, Event Planning, Public Speaking, Project Planning, Social Media, Teamwork, Pharmaceutical Industry, Event Management, Management, Biotechnology
Education
Becker College 2004 — 2008
Business Administration and Management, General
Madison Heights High School
Convergys March 2014 - Present
Stream Global Services June 2010 - Present
Stream Global Services January 2010 - June 2010
Stream Global Services October 2008 - January 2010
Skills
Recruiting, Workforce Management, Call Center, HRIS, Human Resources, Interviews, System Administration, Management, Payroll, Performance Management, Sourcing, BPO, Applicant Tracking..., Benefits Administration, Employee Benefits, Call Centers, Outsourcing, Policy, New Hire Orientations, Employee Engagement, Employee Relations
Education
Briar Cliff University 2012 — 2014
Master's Degree, Human Resources Management/Personnel Administration, General
Wayne State College 2004 — 2008
Bachelor of Science, Human Resources Management, Business Management
Stream Global Services
Skills
Call Centers, Customer Satisfaction, Team Leadership, Management
Education
Christian Leadership Institute 2013 — 2015
Bachelor’s Degree, Theology/Theological Studies
Bethel College 1985 — 1988
Bachelor’s Degree, Accounting
Cape Cod Healthcare March 2013 - August 2013
Buck Consultants October 2005 - December 2012
Salary.com June 2004 - May 2005
Teradyne June 2001 - December 2002
Stream Global Services March 2000 - June 2001
PwC 1980 - 1999
Skills
Business Acumen, Numerical Ability, Analytics, Mergers & Acquisitions, International, Sales, Entrepreneurship, Human Capital, Problem Solving, Teamwork, Team Leadership, Bottom Line Results, Top Line Growth, Software Industry, HR Consulting, Executive Compensation..., Performance Management, Talent Management, Employee Relations, Compensation & Benefit, Human Resources
Education
State University of New York at Binghamton 1973 — 1977
Bachelor of Arts (BA), Mathematics
Discount Tire Company November 2012 - Present
ProNet Solutions August 2011 - November 2012
LifeLock May 2010 - August 2011
Stream Global Services May 2006 - May 2010
DHL 1999 - 2006
Skills
Vendor Management, Cisco Technologies, Network Security, Contract Negotiation, Mergers, ITIL, Data Center, Disaster Recovery, Cloud Computing, IT Operations, Virtualization, Security, VMware, Servers, Active Directory, VoIP, IT Service Management, System Administration, WAN, Troubleshooting
Education
University of Wales, Cardiff 1996 — 1998
BEng, Integrated Engineering
Cardiff University / Prifysgol Caerdydd 1994 — 1996
HND, Product Innovation, Design and Manufacture
Coleg Glan Hafren 1992 — 1994
OND, Engineering
Endurance International Group June 2013 - Present
Sensata Technologies August 2012 - June 2013
ModusLink February 2012 - August 2012
Stream Global Services April 2009 - June 2011
ModusLink (Formerly Modus Media International) December 2005 - March 2009
Textron July 2004 - October 2005
Modus Media International December 2002 - June 2004
Modus Media International June 2000 - November 2002
Skills
Financial Analysis, Process Improvement, Financial Reporting, Mergers, ERP, Financial Modeling, Business Process..., Budgets, Cross-functional Team..., Accounting, Strategic Planning, Change Management, Managerial Finance, Finance, Mergers & Acquisitions, Management, Analysis, Strategic Financial..., Leadership, Due Diligence, Forecasting, Strategy, Business Strategy, Start-ups, Financial Planning
Education
Babson College 1990 — 1993
MBA, MBA
University of Massachusetts, Amherst 1984 — 1988
BA, Finance
Symantec March 2014 - Present
Symantec January 2013 - March 2014
Symantec October 2011 - January 2013
Stream Global Services December 2008 - October 2011
Stream November 2006 - December 2008
Stream Global Services October 2005 - November 2006
Skills
Data Mining, Excel, Business Objects, Microsoft Excel, Crystal Reports, Business Analysis, Microsoft SQL Server, SQL, Databases, Business Intelligence, Call Centers, Data Analysis, Analytics, Data Warehousing, Outsourcing
Education
University of Alaska Fairbanks 2001 — 2005
Bachelor of Science, Mathematics
Binghamton University 2003 — 2004
Bachelors Science, Mathematics
Ben Eielson 1997 — 2001
Xerox May 2013 - November 2014
quincy foods June 2012 - September 2012
Stream Global Services May 2010 - November 2010
WDS May 2008 - September 2009
Supporttechs March 2004 - December 2007
Gateway October 1999 - March 2002
Skills
Wireless Networking, Technical Support, Troubleshooting, Internet/Intranet..., Computer Repair, Gameplay Systems, Call Centers, Help Desk Support
Education
Washington State University - College of Business and Economics 1994 — 1996
Bachelor of Arts (BA), Management Information Systems, Buisness
Big Bend Community College 1994 — 1996
Associate of Arts (AA), Accounting
Yahoo! August 2009 - Present
Yahoo! 2009 - Present
Stream Global Services 1997 - August 2009
Skills
Content Management, HTML, Analytics, User Experience, Agile Methodologies, CSS, E-commerce, Software Documentation, Technical Support, Call Centers, Team Management, Troubleshooting, Vendor Management, Technical Writing, Customer Experience, Quality Assurance, XML, Online Advertising, Process Improvement, CRM
Education
Fullerton College 1969 — 1970
Computer Science
California State University-Fullerton 1969 — 1969
Mathematics and Statistics
Fairchild May 2015 - Present
Excelitas Technologies April 2014 - May 2015
Stream Global Services June 2013 - April 2014
Lionbridge May 2012 - May 2013
Lionbridge July 2010 - May 2012
State Street July 2007 - July 2010
State Street October 2005 - July 2007
State Street July 2003 - October 2005
Skills
Investments, Financial Analysis, Certified Treasury..., Debt Management, Global Cash Management, Equities, Derivatives, Financial Services, Budgets, Training, Banking, Cash Management, Bloomberg, Finance, Management
Education
Babson College - Franklin W. Olin Graduate School of Business 2005 — 2008
MBA
Stonehill College 1999 — 2003
BS, Business Management
BlackArrow February 2014 - Present
ARRIS January 2013 - February 2014
ARRIS March 2009 - January 2013
ARRIS July 2007 - March 2009
Stream Global Services January 2007 - July 2007
Stream Global Services January 2007 - July 2007
Stream Global Services March 2006 - January 2007
Skills
Unix, SQL*Plus, Python, PL/SQL, Oracle, MySQL, RedHat, Windows, Mac OS, XML, XSL, HTML, Shell Scripting, Solaris, DNCS, TCP/IP, IP, Linux, Perl, Technical Support, Telecommunications, Troubleshooting, VOD, VoIP, Integration
Education
Portland Community College 2008 — 2008
Oracle Training
Casper College 2000 — 2002
General Studies
Macy's June 2013 - Present
Randolph College June 2009 - June 2013
Peter C. Foy & Associates August 2005 - December 2008
California State University, Fresno May 2005 - August 2005
Stream Global Services 2002 - 2003
NetInn Computers Inc January 2001 - July 2002
Skills
Active Directory, Blackberry Enterprise..., Operating Systems, Networking, Microsoft SQL Server, VMware ESX, vSphere, Microsoft Exchange, SharePoint, Windows, Computer Hardware, Virtualization, Troubleshooting, System Administration, Windows Server, XP, VMware, Windows 7, Network Administration, DHCP, Security, Group Policy, Servers, DNS, VMware vSphere
Education
California State University, Fresno 2003 — 2005
Masters, Computer Science
University of Mumbai 1998 — 2002
Bachelor of Engg., Comp Engg.
United Way of Siouxland July 2013 - Present
Stream Global Services November 2008 - July 2013
KFHC / St. Gabrielle Communications 2008 - 2008
Powell Broadcasting 2007 - 2008
KTIV-TV 2005 - 2006
Clear Channel Radio 2004 - 2005
Skills
BPO, Transition Management, Contact Centers, Call Centers, Outsourcing, Communication Skills, Creative Problem Solving, Root Cause Problem..., Public Speaking, Customer Experience, Public Relations, Workforce Management, Radio, Management, Call Center Development, Editing, Nonprofits, Service Delivery, Interviews
Education
Briar Cliff University 2000 — 2004
BA, Mass Comm
Parkland Hospital March 2011 - Present
Volt Technical Resources October 2008 - November 2009
PRC, LLC May 2007 - July 2008
Stream Global Services November 2005 - April 2007
Skills
Kronos, Call Center, Workforce Management, Vendor Management, Process Improvement, Performance Management, Outsourcing, Operations Management, Recruiting, Customer Satisfaction, Talent Acquisition, Employee Relations, Call Centers, Management, Software Documentation
Education
DeVry Institute 1991 — 1993
BS, Computer Science
Community College of the Air Force 1984 — 1987
AE, Electronics
California Polytechnic State University-San Luis Obispo 1977 — 1981
Psychology; Small Business Management
UnitedHealth Group May 2015 - Present
Convergys (fka Stream Global Services) February 2013 - April 2015
Stream Global Services November 2012 - February 2013
Concur Technologies July 2009 - November 2012
Families USA November 2008 - January 2012
IBR - Independent Brokers Realty March 1992 - June 2009
Northwest Airlines May 1990 - March 2006
Skills
Mentoring, Engagement, Customer Service, Communicator, Training & Development, Sales Management, Recruitment/Retention, StrengthsFinder:..., Process Improvement, Management, Employee Training, Program Management, Talent Acquisition, Leadership, Organizational..., Training, Recruiting, Interviews, Time Management, Teamwork, Coaching, Human Resources, Leadership Development, CRM, Team Building, Networking, Quality Assurance, Call Centers
Education
Gonzaga University 2009 — 2011
M.A., Organizational Leadership
Cardinal Stritch University 2001 — 2005
B.S., Business Management
Franklin HS
Convergys June 2012 - Present
Stream Global Services August 2007 - May 2012
Stream Global Services May 2005 - August 2007
ODS 1991 - 2000
Bass Security, Inc. July 1995 - October 1999
Skills
Call Center, Troubleshooting, Technical Support, Computer Hardware, Windows, Windows 7, Active Directory, Customer Service, XP, Workforce Management, Software Documentation, Call Centers, Enterprise Architecture, Help Desk Support, Software Installation, CRM, Windows XP, Security, Enterprise Software, Customer Satisfaction, Team Leadership, Customer Experience
Education
Broward College 1972 — 1975
A.A. Ed, Education
Eastfield College
Intermediate and Advanced Law Enforcement., Law Enforcement
Bruker July 2015 - Present
Stream Global Services February 2011 - June 2015
Inverness Medical April 2009 - February 2011
GSI Group Corporation May 2008 - February 2009
MKS Instruments July 2003 - August 2007
Rucci, Bardaro & Barrett, PC July 2002 - March 2003
MFA - Moody, Famiglietti & Andronico January 2001 - September 2001
DuCharme, McMillen & Associates May 2000 - August 2000
ATC Associates July 1999 - February 2000
Skills
Accounting, Internal Controls, Auditing, General Ledger, Account Reconciliation, Tax, Management, Hyperion Enterprise, Process Improvement, Financial Accounting, Financial Analysis, Mergers & Acquisitions, Income Tax, US GAAP, Corporate Tax, Accounts Payable, Internal Audit, Accounts Receivable, Financial Statements, Payroll
Education
Bentley University 2007 — 2008
MST, Master of Science in Taxation
Bentley University 2007 — 2008
MPFP, Master Personal Financial Planner Certificate
Merrimack College 1997 — 2002
BSBA, ACCOUNTING
Matignon High School 1993 — 1997
Signature Healthcare, Brockton Ma May 2012 - Present
Boston Coach Corp. 2002 - 2007
Network-1 Security Solutions 2000 - 2002
Stream Global Services January 1996 - February 1998
Skills
Process Improvement, Windows Server, Microsoft Office, HIPAA, Windows 7, TCP/IP, Firewalls, Technical Support, XP, Software Installation, Meditech, HealthcareIT, Help Desk Support, System Administration, Networking, Windows, Information Technology, Visio, Software Documentation
Education
Bridgewater State University
Bachelor's, Accounting and Business/Management
Stream Global Services June 2013 - May 2014
VXI Global Solutions, Inc October 2012 - April 2013
VXI Global Solutions, Inc May 2012 - October 2012
Convergys August 2011 - May 2012
Pauline Books & Media November 2008 - May 2011
Beacon Press July 2008 - October 2008
Homestead Needle Arts July 2007 - August 2007
Food Bank Of Eastern Michigan May 2007 - July 2007
Boston University January 2006 - October 2006
Luke M. Powers Catholic High School September 2004 - June 2005
Skills
Proofreading, Editing, Publishing, Web Content, Copy Editing, Editorial, Management, Online Publishing, PowerPoint, Ebooks, Microsoft Excel, Customer Service, Telecommunications..., Telecommunication..., Organization &...
Education
Marquette University Law School
Juris Doctor, Law, 3.806 / 4.000
Boston University 2005 — 2008
Bachelor of Arts (BA), English Language and Literature, General, 3.20 / 4.00
EMC October 2014 - Present
Fresenius Medical Care March 2014 - October 2014
Hoffman Alvary & Company LLC June 2013 - February 2014
Waters June 2011 - June 2013
Stream Global Services December 2010 - June 2011
EMC July 2010 - December 2010
EMC May 2008 - June 2010
EMC May 2007 - May 2008
Skills
Forecasting, Financial Modeling, Business Analysis, Financial Analysis, Analysis, Strategy, Budgets, Training, Leadership, Variance Analysis, Finance, Mergers & Acquisitions, Management, Hyperion Enterprise, Process Improvement
Education
Brandeis International Business School 2011 — 2013
MSF, Business Finance
Babson College 2008 — 2010
Executive Education, EMC Finance Training Program
Wellesley College 2004 — 2008
BA, Economics
Brandeis International Business School
CRI Advantage December 2014 - Present
Tektronix December 1999 - March 2014
Stream Global Services July 1998 - July 1999
Computer Systems Solutions June 1994 - June 1998
Skills
Technical Support, Hardware, Troubleshooting, Servers, Networking, Software Installation, Help Desk Support, Information Technology, Integration, Data Center, Microsoft Office, Team Leadership, Leadership, Microsoft Word, Enterprise Software, Software Documentation, Active Directory, Microsoft Excel, Computer Hardware, Documentation, Windows Server
Education
Brigham Young University - Idaho 2012 — 2013
Bachelor's degree, Computer Information Technology
Heald College-Portland 2000 — 2000
Certificate, Microsoft Certified System Engineer training in Windows NT 4.0
College of the Desert 1996 — 1997
Associate of Science (A.S.), Computer Science
Blinkin Studios June 2012 - Present
Acting 2012 - Present
Eric-Tech / Eric's Computers January 2006 - Present
Acting 2013 - Present
CompuCom August 2013 - September 2013
Xerox June 2013 - July 2013
TEKsystems May 2013 - May 2013
Teksystems November 2012 - May 2013
Stream Global Services November 2011 - January 2012
Eric-Tech computer services January 2006 - November 2011
Skills
Computer Hardware, Computer Repair, Computers, Computer Graphics, Computer Graphics Design, Computer Gaming, Computer Maintenance, Computer Proficiency, IT Solutions, Help Desk Support, Game Design, Game Development, Mobile Game Development, Customer Service, Customer Support, Small Business, Photoshop, PowerPoint, Android SDK, Android Development, Operating Systems, Mobile Devices, Mobile Applications, Windows, Windows XP, XP, Technical Support, Windows 7
Education
Chemeketa Community College 2003 — 2008
Associate's degree, General Studies
Chemeketa Community College 2003 — 2008
Associates Degree, General Studies
South Salem High School 1990 — 1992
diploma
South Salem High School 1990 — 1992
Diploma
Merrimack Pharmaceuticals September 2012 - Present
LeMaitre Vascular, Inc. November 2009 - September 2012
Stream Global Services March 2009 - October 2009
Edwards Angell Palmer & Dodge LLP (now Locke Lord) 2005 - 2009
Eli Lilly and Company 2000 - 2002
US Navy 1995 - 1999
Education
Boston College Law School 2002 — 2005
JD, Law, 3.49/4.0
University of Notre Dame 1991 — 1995
BA, Political Science, 3.3/4.0
Covidien April 2011 - Present
Boston Scientific November 2010 - March 2011
Stream Global Services August 2009 - November 2010
Barzel Industries October 2008 - May 2009
Adidas Group February 2007 - October 2008
Reebok January 1999 - February 2007
Reebok February 1996 - January 1999
Intellution Inc. May 1990 - January 1996
Skills
Corporate Tax, Accounting, International Tax, Tax, Tax Accounting, Transfer Pricing, Income Tax
Education
Bryant University 1991 — 1997
Masters, Tax
Bridgewater State University 1985 — 1989
Bachelor, Management & Accounting
UMass Boston October 2012 - Present
UMass Boston September 2012 - Present
Stream Global Services November 2011 - November 2012
Children's Hospital Boston September 2011 - December 2011
Boston Public Schools June 2011 - September 2011
Field Nation January 2011 - January 2011
MTI October 2010 - January 2011
US Census Bureau April 2010 - August 2010
Esperanza Center October 2007 - October 2009
Per Scholas 2009 - 2009
Skills
Network Security, IP Networking, Computer Hardware
Education
MTI 2010 — 2011
Network Specialist, Information Technology
Per Scholas Institute of Technology 2009 — 2010
Assocciates, Computer Technician
Borough of Manhattan Community College 2007 — 2010
Assocciates, Science
eBay November 2007 - July 2009
eBay December 2006 - November 2007
PayPal February 2006 - December 2006
PayPal June 2005 - February 2006
Stream Global Services July 2003 - June 2005
Education
British Columbia Institute of Technology 2003 — 2010
Diploma of Technology, Financial Management
Cowichan Secondary School 2000 — 2003
High School
VANOC January 2010 - February 2010
Fortinet Technologies February 2008 - October 2009
Uniserve Communications February 2007 - January 2008
Stream Global Services November 2005 - January 2007
Independent Consultant July 2004 - October 2005
Sam Sullivan Disability Foundation November 2004 - May 2005
Tradeworks Training Society June 2003 - December 2004
Connexus Communications June 1999 - July 2000
Skills
VPN, Technical Support, Microsoft Exchange, Servers, DNS, Active Directory, DHCP, Firewalls, Routers, Windows XP, Windows 7, Windows Vista, Windows Server, Sage, Simply Accounting, Peachtree, Sage Timberline Office, Fixed Assets
Education
Trend College 2000 — 2001
diploma, Computer networking
Fortinet
security courses, fortigate security and configuration
British Columbia Institute of Technology
curses, Linux/Unix Administration
certifiations
A+ Network+ MCP CNA
Yusen Logistics (Americas), Inc. May 2013 - Present
Yusen Logistics (Americas), Inc. October 2011 - May 2013
Hilton Worldwide June 2005 - September 2011
Hilton Worldwide June 2004 - June 2005
Hilton Worldwide June 2002 - June 2004
Stream Global Services January 2000 - June 2002
Skills
Process Improvement, ITIL, Analysis, Logistics, Business Analysis, Software Documentation, Vendor Management, Customer Satisfaction, Project Management, Customer Service, Windows, Integration, Troubleshooting, Team Leadership, Microsoft SQL Server, Team Management, Forecasting, Visio, SQL, Management, IT Management, Networking, Technical Support
Education
The University of Memphis 2009 — 2010
MBA, Business Administration
Boston University 1993 — 1997
BA, Psychology/English
Convergys March 2014 - Present
Stream Global Services September 2003 - Present
American Diagnostic Corporation 2000 - 2003
American Diagnostic Corporation May 1997 - August 2002
Skills
Microsoft Office, Operations Management, Six Sigma, Call Center, Process Improvement, Workforce Management, Call Centers, Customer Satisfaction, BPO, Customer Experience, Customer Service, Outsourcing, Service Delivery
Education
Cazenovia College 1993 — 1997
Bachelors, Business Management
ITNorth.ca January 2012 - October 2015
Stream Global Services December 2003 - December 2009
Stream International December 2003 - December 2009
H & R Block April 2003 - December 2005
District of Hope January 1998 - January 2005
Search & Rescue January 1988 - January 2005
BC Ambulance Service June 1987 - July 2003
Fraser Cascade Optimists Club January 2000 - January 2003
Skills
Networking, Active Directory, Windows Server, Technical Support, HP, WAN, Windows, Solaris, Network Administration, VLAN, Servers, Software Installation, DNS, System Deployment, Troubleshooting, Microsoft Technologies, Virtualization, IT Service Management, Information Technology, Customer Service
Education
CDI College 2011 — 2012
Database Manager
CDI College 2010 — 2011
Diploma, Network & Internet Security Specialist
Psychology & Counselling Undergrad & Graduate 1981 — 1987
University of Saskatchewan 1981 — 1987
NCI Information Systems, Inc. August 2007 - Present
Rock of Ages 1996 - 1998
Stream Global Services January 1997 - July 1997
Skills
Program Management, Process Improvement, Resource Management, Information Assurance, IT Management, Project Management, Disaster Recovery, DoD, Requirements Analysis, Integration, Change Management, Army, Troubleshooting, Military, Government Contracting, PMP, Security Clearance, Vendor Management, System Administration, Security, Team Leadership, Management, Defense, Analysis, IT Strategy, ITIL, Leadership, Government, SharePoint, Proposal Writing, Operations Management, Military Training, Forklift Operator, Project Planning, Force Protection, Telecommunications, Quality Assurance, Military Logistics, Strategic Planning, Weapons, Intelligence Analysis, Leadership Development, Logistics, Security+, Team Building, Software Documentation, Military Operations, Training, Military Experience, Top Secret
Education
Central Texas College 1990 — 1991
Associates, Business Management
Union Pacific Railroad June 2007 - June 2015
Time Warner Cable November 2005 - April 2007
City of Lincoln January 2006 - June 2006
Ayars & Ayars May 2005 - November 2005
Stream Global Services July 2000 - December 2002
Skills
Process Improvement, Project Management, Troubleshooting, Engineering, Microsoft Office, Microsoft Excel, Transportation Planning, Windows, Microsoft Publisher, PowerPoint, Railroad Engineering, Public Speaking, Public Safety, Software Documentation, Supervisory Skills, Continuous Improvement, Transportation..., Rail, Leadership, Technical Writing, Project Planning, Access, Team Building, Testing, Transportation, Time Management, Logistics, Data Analysis, Analysis, Computer Hardware, Operations Management, Management, Microsoft Word, Railway, Outlook, Strategic Planning, Customer Service, Construction, Team Leadership, Training, Program Management, System Administration, Budgets, XP
Education
Bellevue University 2009 — 2010
MBA, Business Administration
University of Nebraska-Lincoln 2003 — 2007
Bachelor of Science (B.S.), Construction Management
Mercy Medical Center - Sioux City August 2015 - Present
Mercy Medical Center - Sioux City August 2015 - Present
Stream Global Services August 2012 - Present
Jimmy John's January 2010 - Present
Jimmy John's April 2008 - Present
Sioux City Musketeers 2008 - 2012
Western Wats September 2006 - May 2008
Subway June 2004 - April 2008
Subway March 2002 - June 2004
Skills
Customer Service, Team Building, Event Planning, Microsoft Excel, PowerPoint, Microsoft Office, Social Networking, Time Management, Public Speaking, Social Media, Microsoft Word, Leadership
Education
Briar Cliff University 2005 — 2011
Sport and Fitness Administration/Management
Wayne State College 2005 — 2009
Elementary Education and Teaching
Self Employed August 2010 - Present
Computer Connections July 2007 - October 2007
Intuit January 2004 - June 2007
Journey Education Marketing February 2003 - January 2004
Stream Global Services March 2000 - January 2003
Skills
Windows, Windows Server, Relational Databases, Microsoft Office, Open Office, Active Directory, Microsoft Exchange, Blackberry Enterprise..., RDP, LogMeIn, HEAT Ticketing System, HTML, HTML 5, CSS, CSS3, Troubleshooting
Education
Blinn College 1998 — 1999
None, Sociology, 3.0
City of Tampa January 2014 - Present
AARP May 2013 - January 2014
Stream Global Services December 2012 - May 2013
Hillsbourogh community college September 2012 - November 2012
Nelnet November 2005 - August 2010
IBM Global Process Services January 1999 - April 2005
FSG August 1988 - February 1997
Skills
Process Improvement, Visio, Disaster Recovery, Software Documentation, Vendor Management, Access, Call Centers, Customer Service, Business Analysis, Microsoft Excel, Microsoft Office, Troubleshooting, Leadership, Data Center, Networking
Education
Rochville university 2002 — 2005
Master of Business Administration (MBA), Business Administration and Management, General
Brookdale Community College 1977 — 1980
Associate's degree, Business Administration and Management, General
Honeywell Aerospace October 2011 - Present
Stream Global Services May 2008 - July 2010
Sumco Southwest Corporation January 2001 - January 2007
ATMI January 2000 - January 2001
Philips Semiconductor January 1992 - January 2000
Philips Semiconductor January 1978 - January 1992
Education
Rowan College at Burlington County
Associate Arts, Business Administration
California Coast University
Bachelor, Science Business Administration
Stream Global Services January 2007 - May 2013
eTelecare Global Solutions 2007 - 2010
Skills
BPO, Call Center, Inbound, COPC, Customer Service, People Management, Customer Satisfaction, Call Centers, Computer Hardware, Contact Centers, Customer Experience, Customer Retention, Inbound Marketing, Management, Performance Management, Service Delivery, Team Management, Technical Support, Troubleshooting, VPN, Vendor Management, Windows 7, Workforce Management
Education
Central Arizona College 2003 — 2009
AAS, Microcomputer Systems Manager
Yahoo! September 2007 - January 2011
Stream Global Services November 1998 - September 2007
Plastimayd LLC March 1998 - November 1998
Econo Max Manufacturing November 1994 - March 1998
Tubelite Company Inc. May 1992 - October 1994
Calcom Inc December 1990 - March 1992
Tubelite Company Inc. September 1984 - October 1990
Skills
Data Analysis, Quality Assurance, Call Center, Data Mining, Metrics, Purchasing, Logistics, Inventory Management, Inventory Analysis, Database Administration, Supply Chain..., Process Improvement, Customer Experience, Vendor Relations, Client Engagement, Database Design, Supplier Negotiations, Analytics, Customer Satisfaction, Call Centers, Business Process..., Cross-functional Team..., Technical Writing, Analysis, Call Monitoring, Call Flow Design, Software Documentation, Databases, Sourcing, Technical Support, Vendor Management, CRM, Troubleshooting, Team Leadership, Outsourcing, Coaching, Workforce Management, Business Analysis, Customer Support, SDLC, Business Intelligence
Education
Southern New Hampshire University 2012 — 2014
Bachelor's Degree, Business Studies - Information Technology, 3.855
Chabot College 1988 — 1989
Associate of Arts (AA), General Education
Stream Global Services June 2013 - August 2013
Stream Global Services July 2011 - June 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Strategic Planning, Budgets
Education
Cape Breton University
Nova Scotia Community College
Eagle Creek Software Services September 2013 - August 2014
Stream Global Services December 2008 - December 2009
Advanced Computers July 2008 - November 2008
Alorica October 2006 - May 2008
Skills
SQL, JavaScript, Java, C++, C#, PHP, Eclipse, JBoss EAP, Tomcat, Spring Framework, Hibernate, CSS, Computer Hardware, HTML, Technical Support, MySQL
Education
Briar Cliff University 2002 — 2005
Bachelor's Degree, Mathematics
ABC Libraries June 2015 - Present
Thomson Reuters Elite January 2014 - June 2015
Stream Global Services January 2013 - January 2014
Planet Fitness December 2011 - August 2013
Driveline Retail Services August 2012 - May 2013
Michaels Stores, Inc. July 2012 - November 2012
Hyatt Hotels Corporation August 2009 - October 2011
T-Mobile April 2009 - May 2010
Los Alamos National Laboratory June 2007 - October 2007
Skills
Telephone Skills, Microsoft Office, Call Centers, World Class Customer..., Computer/Technical..., Phone Skills, Typing, Document Design, Organizing, Cashiering, Problem Solving, Technical Support, Merchandising, Writing, Editing, C and C++ Programming, Unix/Linux, WordPress, Social Media, SharePoint Designer, Invoicing, Customer Service
Education
The University of New Mexico 2013 — 2017
Bachelor's of Science, Technology & Training, minor in Computer Science
University of New Mexico 2013 — 2017
Bachelor of Science, Technology & Training
Central New Mexico Community College 2010 — 2012
Associates, Liberal Arts and Sciences/Liberal Studies, 3.8
Santa Fe Community College
Associate's degree, Computer Science, 3.7
City of Phoenix May 2012 - Present
Stream Global Services September 2011 - April 2012
Wells Fargo Bank August 2010 - June 2011
DS Waters October 2009 - July 2010
Skills
Project Management
Education
University of Phoenix 2013 — 2014
Master of Business Administration (MBA), Computer/Information Technology Administration and Management
California State University-Fresno 1999 — 2003
B.S.-Kinesiology
Comcast Cable January 2012 - Present
Stream Global Services July 2009 - October 2011
Skills
Sales Management, Direct Sales, Data Analysis, Quality Assurance, Workforce Management, Data Entry, Effective Meetings, Interviewing, Terminations, Customer Relations, Service Management, Microsoft Office, Integrity, Customer Retention, Team Management, Communication, Sales, Customer Satisfaction, Management, Training, Leadership, Employee Engagement, Team Leadership, Telecommunications, Performance Management, Coaching, Call Centers, Customer Experience, Customer Service, Interviews, Project Management, Time Management
Education
Central Arizona College 2007 — 2009
Psychology/ Sociology
McKesson January 2015 - Present
Nekjo Media June 2012 - Present
McKesson January 2009 - January 2015
McKesson February 2007 - January 2009
McKesson October 2004 - February 2007
Move, Inc. March 2003 - October 2004
Stream Global Services August 2002 - March 2003
Delta Cable 2001 - 2002
Skills
PACS, DICOM, Android Development, Android SDK, SQL, Business Intelligence, QlikView, Java, Oracle, HL7, RIS, HIPAA, EMR, Active Directory, Technical Support, Network Administration, Healthcare, Windows Server, Databases, Microsoft SQL Server, Medical Imaging, Python, AngularJS, MongoDB
Education
Langara College 2007 — 2007
Spanish, Languages
British Columbia Institute of Technology 2004 — 2007
Network Administrator, Information Technology
British Columbia Institute of Technology 2002 — 2002
Web Scripting, Information Technology
British Columbia Institute of Technology 2001 — 2002
Computer Systems Service, Information Technology
Goodman Networks June 2011 - Present
PepsiCo May 2004 - March 2015
Stream Global Services January 2000 - February 2001
Skills
Microsoft Office, Excel, Customer Service, Word, Customer Relations
Education
Brookhaven Community College 1991 — 1993
Basic Studies
Newman Smith High School 1987 — 1991
Fresno City College September 2013 - Present
Adobe June 2012 - Present
Yahoo! August 2008 - June 2012
Stream Global Services August 2005 - August 2008
Skills
Customer Support, Windows 7, Computer Hardware, Networking, GoToMeeting, Call Center Development, SEO, Customer Service, Desktop Computers, Dreamweaver, Web Design, CSS, Wordpress, Social Media, After Effects, Premiere, Adobe Audition, Photoshop, Technical Support, Video, WordPress, PHP, Content Management, Cloud Computing, OS X, HTML
Education
California State University-Chico
Bachelor of Arts (B.A.), Technical Theatre/Theatre Design and Technology
Riverside Technologies April 2012 - Present
Geek Squad April 2011 - April 2012
Stream Global Services March 2009 - April 2011
Skills
Cisco Networking, HP Networking, VMware, Networking, Windows Server, Network Security, Linux Server, Server Administration, Small Business IT..., Network Administration, Security, Active Directory, Virtualization, SAN, Troubleshooting, Cloud Computing
Education
Bellevue University 2012 — 2014
Bachelor of Science (BS), Systems and Network Administration
Western Iowa Tech Community College 2010 — 2012
Associate of Applied Science (AAS), Network Administration and Security
BirchStreet Systems March 2013 - Present
MModal September 2004 - October 2012
Stream Global Services September 2003 - June 2004
Uniroyal Optoelectronics February 2000 - August 2003
Powerwave Technologies November 1998 - January 2000
EMD Millipore March 1996 - September 1998
Skills
SQL, XSL, XSLT, Javascript, Speech Recognition..., ADT(Patient..., Templates, JavaScript, Software Documentation, Databases, EHR, Analysis, SDLC, EMR, Testing, Healthcare Information..., Troubleshooting, Process Improvement, Training, HIPAA, Healthcare
Education
California State Polytechnic University-Pomona 1991 — 1996
Bachelor of Science (B.S.), Engineering Technology
FULL TIME STUDENT January 2014 - April 2015
Stream Global Services June 2013 - December 2013
Highland Rent All April 2012 - March 2013
CNM - Central New Mexico Community College June 2010 - December 2011
Eclipse Aviation Corporation August 2007 - February 2009
Bernalillo County Metropolitan Detention Center December 2006 - February 2007
American Eagle Wheel Corp. April 2006 - October 2006
Window Depot Inc. October 2002 - March 2006
Skills
Team Leadership, PowerPoint, Microsoft Office, HTML, Quality Assurance, Public Speaking, Windows, SQL, C, Inventory Control, Research, Teamwork, Microsoft Excel, Social Media, Microsoft Word, C++, Customer Service, English, Java, Desktop Computers, Time Management, Communication, Quality Control, Engineering, Strategic Planning, Project Management
Education
New Mexico Institute of Mining and Technology 2014 — 2017
Bachelor's degree, Mechanical Engineering
New Mexico Institute of Mining and Technology 2014 — 2017
Bachelor of Engineering (B.E.), Mechanical Engineering
Central New Mexico Community College 2009 — 2013
Associate of Science (A.S.), Engineering
Stream Global Services September 2013 - Present
Skills
Windows 7, Customer Service, Computer Repair, Microsoft Office
Education
Central New Mexico Community College 2014 — 2017
K Mart November 2013 - Present
Liquid Common December 2012 - January 2013
The Mattress Store August 2012 - December 2012
Stream Global Services April 2012 - July 2012
Skills
Computers, Typing, Programming, Computer Information..., Technical Writing
Education
Central New Mexico Community College 2013 — 2015
Walmart October 2013 - Present
T-Mobile December 2012 - October 2013
Stream Global Services April 2012 - December 2012
Skills
Technical Support, Electronics, Sales, Customer Service, Customer Satisfaction, Customer Experience, Customer Oriented, Computers, Windows, Macintosh Applications, Wireless Networking
Education
Central New Mexico Community College 2014 — 2017