Stream Global Services
Industry: Company
DescriptionStream Global Services, was a BPO company acquired by Convergys through a definitive merger, together with more than 37,000 employees in 22 countries and 50 contact centers. The footprint of the company included countries across North America, Europe, Asia Pacific, Latin America, Middle East and Africa. Headquarters: Eagan, Minnesota, United States CEO: Kathryn V. Marinello (20 Aug 2010–) Number of employees: 37,000 Subsidiaries: Stream International, Inc., eTelecare, Parent organizations: Convergys, Sgs Holdings Inc.
Stream Global Services List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Stream Global Services. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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1,695 Stream Global Services employees in database. Find out everything there's to know about Stream Global Services employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Stream Global Services Employees
Airwair International Ltd - Dr Martens July 2015 - Present
SET Creative June 2015 - July 2015
Social Enterprises, Inc. September 2014 - February 2015
Computer Stores Northwest December 2012 - June 2014
Best Buy September 2012 - December 2012
Northwest Plastic Card Printing June 2004 - December 2012
Xerox October 2012 - November 2012
Stream Global Services September 2012 - November 2012
City of Eugene May 2012 - August 2012
University of Oregon August 2011 - July 2012
Skills
Microsoft Office, Information Technology, Events Organizer, Collaborative Leadership, Innovator, Pioneer, Eagle Scout, Grassroots Organizing, Athletics, Resiliency, Student Activism, Animal Welfare, Vegan, Peer Mediation, Apple Certified, Apple Certified..., Apple Certified Support..., Apple Sale, Sustainability, Research, Community Outreach, Environmental Awareness, Leadership, Event Planning, Volunteer Management, Troubleshooting, Microsoft Excel, Community Development, Technical Support, Management, ArcGIS, Microsoft Word, Software Documentation, Team Building, Project Management, Editing, OS X, Energy Efficiency, Hardware, Software Installation, Windows, Renewable Energy, Mac OS, Strategic Planning, Volunteer Recruiting, Google Docs, Social Networking
Education
University of Oregon 2010 — 2012
Bachelor of Science (B.S.), General Social Science
University of Oregon 2010 — 2012
Bachelor of Science (B.S.), Planning, Public Policy, and Management
Oregon State University 2007 — 2010
Transfer, Construction Engineering Management
Clarabridge August 2014 - Present
GearsCRM July 2012 - February 2014
Stream Global Services February 2010 - July 2012
American Home Shield May 2009 - December 2009
Skills
Salesforce.com..., Salesforce.com..., Salesforce Administrator, Salesforce.com System..., Spanish, English, SaaS, Salesforce.com..., Salesforce.com, Call Center, Force.com, Salesforce.com..., Cloud Computing, PaaS, CRM, SFDC, Data Migration, Dashboard, Analytics, Customer Experience, Business Analysis, Professional Services, Call Centers, Customer Support, Leadership, Marketing Automation, Time Management, Customer Service, Salesforce.com...
Education
Northern Virginia Community College
Northern Virginia Community College
State University of New York Empire State College
BS, International Business
Verizon Wireless August 2012 - Present
Verizon Wireless July 2011 - Present
Stream Global Services May 2010 - June 2011
Target August 2007 - July 2009
Skills
Customer Satisfaction, Customer Service, Data Entry, Time Management, Process Scheduler, Outlook, Microsoft Office, Retail, PowerPoint, Human Resources, Troubleshooting, Microsoft Excel, Inventory Management, Teamwork, Microsoft Word, Call Centers, Management, Telephone Skills, Software Documentation, Training
Education
New Mexico State University 2011 — 2012
Bachelors, Criminal Justice/Psychology, Junior
ITT Technical Institute 2009 — 2011
Associate, Criminal justice
Central New Mexico Community College 2008 — 2009
non-degree, Liberal Arts
City of Portland April 2014 - Present
Stream Global Services October 2013 - April 2014
Portland State University Office of Information Technology Helpdesk August 2010 - September 2013
Portland State University September 2011 - June 2013
Portland State University, Department of Psychology March 2011 - June 2013
Washington Mutual December 2007 - April 2009
Olive Garden March 2005 - December 2007
Skills
QuickBooks, Academic Advising, Employee Training, Customer Service, Management, Windows, Microsoft Office, Troubleshooting, Data Analysis, Research, Information Technology, Technology..., Recruiting, Windows 7, Collaboration, Windows Vista, Wireless Networking, SPSS, Windows XP Pro, Domain Registration, Ticketing Systems, Mac OS, Data Entry, RT, Windows Domain, Public Speaking
Education
Portland State University 2010 — 2013
Bachelor's degree, Psychology
Mt. Hood Community College 2009 — 2010
N/A, Associate of Arts Oregon Transfer degree, Emphasis in Psychology
Update Management Inc. June 2013 - Present
Color centric September 2012 - January 2013
Stream Global Services September 2010 - March 2012
Jacksons Food Stores April 2009 - June 2010
Skills
Customer Service, Data Entry, Outlook, Troubleshooting, Sales, Microsoft Excel, Teamwork, Microsoft Word, Retail, Technical Support, Customer Satisfaction, Microsoft Office, Call Centers
Education
Mt. Hood Community College 2004 — 2007
Architectural Engineering, 15
Scribes STAT Inc. September 2013 - February 2014
Scribes STAT January 2013 - September 2013
Stream Global Services June 2010 - November 2010
US Army August 2007 - January 2009
Skills
Information Technology, Healthcare Information..., Computer Hardware, Customer Service, EMR, EHR, Technical Support, Help Desk Support, Windows, Project Management, Troubleshooting, Software Installation, Windows Server, Operating Systems, Active Directory, SQL, Healthcare, Servers, System Administration, Data Analysis, Microsoft SQL Server, Databases, Windows XP, VMware
Education
Oregon Institute of Technology 2013 — 2015
Bachelor of Applied Science (BASc), Management Information Systems, Health Informatics, 3.53
Portland Community College 2011 — 2013
Database certificate
Pioneer Pacific College 2009 — 2010
Associate's degree, Computer Technology/Computer Systems Technology
Ingeniux Corporation January 2015 - Present
Ingeniux Corporation July 2011 - January 2015
Stream Global Services June 2011 - July 2011
OSU College of Business November 2007 - March 2011
Skills
Active Directory, IIS, Scripting, SQL, Network Administration, XML, Windows Server, PHP, T-SQL, Servers, Perl, Computer Hardware, Group Policy, VBScript, Technical Support, Troubleshooting
Education
Oregon State University
BS, Business Information Systems
Suite 1600 February 2013 - Present
Truck Design 1 June 2013 - April 2014
Lawsuites.net March 2012 - February 2013
Stream Global Services July 2008 - March 2009
Skills
Image Editing, Image Manipulation, Digital Illustration, Photoshop, Illustrator, Lightroom, Production Planning, Graphic Design, Video, Multimedia, Video Production, Editing, After Effects, Product Design, InDesign, Illustration, Microsoft Office, Industrial Design, Social Media, Adobe Creative Suite, Customer Service, Logo Design
Education
New Jersey Institute of Technology 2013 — 2017
Bachelor's degree, Industrial and Product Design
Instituto Tecnologico de las Americas - ITLA 2009 — 2011
Associate's degree, Multimedia
Kenya Frank Photography October 2009 - Present
Stream Global Services July 2013 - November 2013
Compass Airlines February 2012 - January 2013
Buffalo Exchange July 2010 - January 2012
Burlington Coat Factory July 2008 - July 2010
Skills
Photography, Photoshop, Digital Photography, Airlines, Celebrity Photography, Fashion Photography, Worldspan, Crew Resource Management, Customer Service, Image Editing, Image Manipulation, First Aid, Retail Sales, Advertising, Film, Social Media, InDesign
Education
National Holistic Institute 2014 — 2015
Massage Therapy/Therapeutic Massage
The Travel Academy 2012 — 2012
Certificate of Travel and Tourism, Travel and Exploration, 4.0
Portland Community College 2009 — 2009
GED
Small Change Life August 2012 - Present
Centerpointe Research June 2002 - Present
Stream Global Services January 1997 - March 2000
Skills
Life Coaching, Holistic Life Coaching, Fitness, Goal Setting, Goal Seek, Writing, Humor, Shamanism, One On One, Creative Writer, Transformational Life..., Lifestyle Coaching, Nutrition, Organization, Behavior Change, Customer Oriented, Customer Service, Customer Support, Self-esteem, Self-confidence, Self-driven, Self-awareness, Self-starter, Self-discipline, Advice, goal coaching, Mental Health, creative, one-on-one coaching, Resourceful..., English Literature, Patience
Education
Oregon State University 1993 — 1996
Bachelor's degree, English Language and Literature, General
Bookkeeping & Tax Prep Services October 2014 - Present
Alternative Religious Resources October 2014 - Present
Technical Support August 2002 - August 2014
Intercity Transit September 2012 - December 2012
Stream Global Services 2011 - 2012
Extendicare August 2010 - April 2011
Skills
HTML, Customer Support, Technical Support, Sales, Social Networking, Networking, Wireless Networking, Windows, Windows 7, Windows Vista, Interviews, Email Marketing, PHP, phpMyAdmin, Fax, Web Design, Creative Writing, SEO, Microsoft Excel, Microsoft Word, Typing, Internet, Email, Traffic Control, Multi-line Phone, Access Database, Bookkeeping, Tax Preparation, QuickBooks, Quicken, Accounting, Accounts Receivable, Accounts Payable, Payroll, Microsoft Office, Linux Desktop, JavaScript, OS X, Call Centers
Education
South Puget Sound Community College 2014 — 2016
Associate's Degree, Business/Managerial Economics
Olympic College 2011 — 2012
None, Computer and Information Systems Security/Information Assurance
FCR Administrative AssistantEmmanuel ChurchDecember 2013 - December 2014
Emmanuel Church 2013 - 2014
Stream Global Services November 2012 - March 2013
Community Action Team, Inc. June 2012 - September 2012
City Kids September 2006 - April 2008
Little Footsteps Daycare 2008 - 2008
Skills
Early Childhood..., Early Childhood..., Childcare, Training, Management, Analysis, Microsoft Office, Adobe Creative Suite, Customer Service, Administrative..., Billing Process, Administrative..., Volunteer Management, Nonprofits
Education
Portland Community College 2005 — 2006
Northwest Christian College 2004 — 2005
Early Childhood Education and Ministry
Obility September 2015 - Present
PaleoDietEvolved February 2012 - Present
Iterate Marketing October 2013 - September 2015
Stream Global Services February 2011 - July 2013
GTA Marketing August 2010 - November 2010
College Pro Painting September 2005 - September 2009
Skills
Marketing, Digital Marketing, Social Media Marketing, Microsoft Office, SEO, HTML, PowerPoint, Customer Service, Excel, Word, Fitness Training, Fitness Consulting, Microsoft Excel, Advertising, Management, Sales, Microsoft Word, Social Networking, Online Marketing, Facebook, Salesforce.com, Google Adwords, Account Management, Online Advertising, Online Marketing..., Social Media
Education
Oregon State University 2005 — 2010
Bachelor of Science, Business Administration, Marketing Management Option
Aloha High School 1999 — 2005
High School Diploma, Certificate of Advanced Mastery in Marketing
USAA June 2014 - Present
Allstate November 2012 - June 2014
Samsung Telecommunications America May 2011 - August 2011
Stream Global Services January 2011 - April 2011
ACS June 2009 - November 2010
Skills
Property & Casualty..., General Insurance, Insurance, Spanish, Customer Service, Cisco Routers, Call Centers, Time Management, Sales, Research, Training, Leadership, Team Building, Strategic Planning, Customer Satisfaction, Customer Retention
Education
Northwest Vista College 2012 — 2015
Associate's degree, Business Administration and Management, General
Stream Global Services August 2012 - March 2013
Stream Global Services November 2011 - August 2012
Skills
Salesforce.com, Technical Support, Customer Experience, Customer Satisfaction, CRM, Troubleshooting, Vendor Management, Customer Service, Outsourcing, Call Centers, BPO, Contact Centers, Service Delivery, Team Leadership, Sla, Training, Time Management, Workforce Management, Customer Support, Process Improvement, Team Management, SLA
Education
Nazareth College of Rochester 1999 — 2005
Bachelor of Arts (B.A.), Fine and Studio Arts
Banfield Pet Hospital November 2013 - Present
Bonneville Power Administration July 2013 - November 2013
Cambia Health Solutions May 2012 - May 2013
Avamere Health Services April 2011 - May 2012
EasyStreet Online Services July 2009 - April 2011
EasyStreet Online Services September 2008 - July 2009
EasyStreet Online Services September 2008 - July 2009
EasyStreet Online Services April 2006 - July 2008
Encompass TeleServices Inc November 2004 - April 2006
Stream Global Services March 2004 - November 2004
Skills
Project Management, Project Planning, Microsoft Office, MS Project, Project Coordination, HTML, IT Project & Program..., Service Delivery..., Vendor Management, PHP, Microsoft Excel, PMP, Software Documentation, PMO, Business Process, VMware, Infrastructure, Healthcare, Team Building, Healthcare Information..., Agile Methodologies, EMR, HIPAA, Cloud Computing, Data Center, Visio, Management, Microsoft Project, Process Improvement
Education
Oregon Institute of Technology 1998 — 2000
CSET, Computer Software Engineering Technology
Domino's Pizza June 2013 - Present
Marriott International February 2013 - April 2013
Stream Global Services October 2012 - January 2013
Dollar Tree Stores September 2012 - January 2013
Sitel April 2012 - June 2012
The Home Depot March 2011 - December 2011
Skills
Team Management, Outsourcing, Data Analysis, Service Delivery, Microsoft Office, Telecommunications, Team Leadership
Education
Northwest Vista College 2013 — 2014
Associate of Science (AS), Computer Science
St. Mary's University 2010 — 2010
Bachelor of Applied Science (B.A.Sc.), Physics, 3.0
The Friedman Group January 2010 - Present
Stream Global Services December 2008 - January 2010
The Sports Authority May 2002 - January 2006
Lemco and Associates June 1999 - January 2003
The Friedman Group May 1994 - June 1999
Today's Man 1991 - 1994
KG Men's Stores April 1987 - May 1991
Skills
Presenter, Moderating, Program Facilitation, Strategic Planning, Public Speaking, Coaching, Management Consulting, Business Planning, Customer Service, Online Moderation, Retail, Leadership, Marketing Strategy, Management, Team Building, Leadership Development, Start-ups, Training, Recruiting, Human Resources, Interviews, Performance Management, Employee Relations, Talent Management, Program Management, Strategy, Change Management, Organizational..., Sales Management, Sales, Team Management, Business Strategy, Employee Training, Business Development, Cross-functional Team..., Negotiation, New Business Development, Executive Coaching, Employee Engagement, Marketing, Sales Operations, Business Coaching
Education
Morningside College 1978 — 1983
Bachelor of Sciences, Economics/ Business Administration
West High School 1975 — 1978
General Studies
Comcast Cable December 2012 - Present
Comcast Cable May 2012 - Present
Comcast 2012 - 2013
Sears Holdings Corporation January 2010 - May 2012
Stream Global Services November 2008 - October 2009
Stream Global Services October 2007 - November 2008
Xerox March 2007 - September 2007
Xerox May 2002 - March 2007
Skills
Training, Sales, Customer Service, Call Centers, CRM, Customer Experience, Management, Customer Retention, Sales Management, Quality Assurance, Leadership, Vendor Management, Customer Satisfaction, Direct Sales, Telecommunications, Broadband, Wireless, Employee Training, Operations Management, Quality Management, Training Management, Manage Client..., Team Building, Team Leadership, Coaching, Retail, Sales Process, Public Speaking, Training Delivery, Training & Development, Mentoring, Employee Engagement, Employee empowerment
Education
University of Oregon 1995 — 1996
Secondary Education and Teaching
Oregon State University 1992 — 1994
American History (United States)
Teleperformance USA March 2011 - Present
Stream Global Services October 2009 - January 2011
eTelecare Global Solutions, Inc. September 2007 - October 2009
Keane, Inc. April 2005 - June 2007
Sykes Corporation December 2002 - April 2005
Mellon Financial Services, Inc. August 1999 - October 2002
INVEST Financial Services December 1989 - August 1999
Invest Financial 1996 - 1998
Skills
BPO, Outsourcing, Mergers, Budgets, Call Center, Vendor Management, Offshoring, Lead Generation, CRM, Customer Experience, Operations Management, Account Management, Customer Satisfaction, Customer Retention, Team Management, Relationship Management, Process Improvement, Service Delivery, Performance Management, Telemarketing, Call Centers, Strategy, Leadership, Executive Management, Mergers & Acquisitions, Sales, Business Development, Sales Operations, Financial Services, New Business Development, Business Process, Banking, Management, Finance, Sales Management, Insurance, Marketing, Workforce Management, Business Process..., Strategic Financial..., Investments, Contact Centers, Key Account..., Contract Negotiation
Education
Portland State University 1971 — 1973
Education
Montana State University-Billings 1966 — 1969
Bachelor of Science (B.Sc.), Music Education
Taco Bell July 2014 - Present
Sonic Drive-In August 2014 - September 2014
Stream Global Services November 2013 - April 2014
McDonald's Corporation April 2013 - November 2013
Education
Monroe Community College 2010 — 2010
Emergency Medical Technician, Emergency Medical Technology/Technician (EMT Paramedic)
Oneonta Job Coprs Academy 2009 — 2010
Automotive Technology, GED
Stream Global Services November 2013 - Present
Stream Global Services 2013 - 2013
Skills
Natural Resources, Project Management, Wildlife, Translation, Microsoft Office, Training, Technical Writing, Quality Assurance, Leadership
Education
Mt. Hood Community College 2011 — 2013
Environmental Engineering Technology/Environmental Technology
Complejo Educativo Reparto Valle Nuevo 1999 — 2009
Bachillerato General
Stream Global Services May 2011 - Present
C&K Market Inc. June 2004 - May 2011
Skills
Quality Assurance, Microsoft Office, Microsoft Word, Customer Service, Microsoft Excel
Education
Oregon Institute of Technology 2006 — 2010
Stream Global Services May 2012 - Present
Oregon State University October 2008 - May 2012
Oregon State University January 2012 - March 2012
Sempert's Drug July 2004 - September 2008
Southwestern Oregon Community College January 2007 - June 2008
Skills
Microsoft Office, Excel, Customer Service, Word, Customer Relations, Organization, Management, Computers, Market Research, Interpersonal Skill, Fast Learner, Administrative..., Databases, Typing, Google Maps, Driving License, Windows 7, Windows Vista, Microsoft Publisher, PowerPoint
Education
Oregon State University 2008 — 2012
Bachelor's degree, Wood Science and Wood Products/Pulp and Paper Technology, 3.86
Southwestern Oregon Community College 2006 — 2008
Associate of Science (A.S.), Oregon Transfer Degree in Business, 3.96
Wells Fargo Bank April 2014 - Present
Stream Global Services April 2012 - January 2013
Alpha International September 2011 - March 2012
Emaar Hospitality Group October 2010 - August 2011
Kempinsky Hotel January 2007 - August 2010
Four Seasons Hotel November 2003 - December 2006
Alico Life Insurance AIG November 2001 - December 2003
Skills
Hospitality Management, Hotel Management, Hospitality Industry, Hotels, Front Office, Sales, Customer Service..., Management, Revenue Analysis, Hospitality, Teamwork, Human Resources, Training, Tourism, Pre-opening, Food & Beverage, Customer Satisfaction, Resorts
Education
Missouri State University 2012 — 2013
Mini MBA Business Essential
College of Arts - English Studies 1996 — 2000
Bachelor's degree, English Language and Literature, General
Saint George School 1980 — 1996
B. Sc. English Literature
Self-Employed March 2012 - Present
Team Training Institute April 2013 - September 2014
The Society International December 2012 - January 2013
Stream Global Services October 2011 - January 2012
Stream Global Services January 2011 - October 2011
Sioux City Human Rights Commission November 2008 - November 2010
Sioux City Human Rights Commission June 2008 - August 2008
Sanford Center June 2007 - August 2007
Skills
Community Outreach, Event Planning, Non-profits, Social Media, Microsoft Office, Editing, Video Editing, Audio Editing, Copywriting, E-Learning, Content Management, Counseling Psychology, Personal Development, Technology, Customer Service, Web Development, Web Content, Writing, Strategy, Content Development, Mac OS X, Supervising, Quality Assurance, Freelance Writing, Psychology, Philosophy, Teleconferencing, Cultural Diversity, Diversity Training, Wit, Volunteer Management, Time Management, Newsletters, Nonprofits
Education
Morningside College 2004 — 2008
B.A., Philosophy & Psychology
Morningside College 2004 — 2008
Bachelor of Arts Degree, Philosophy & Counseling Psychology
Atmos Energy September 2014 - Present
Mary Kay Inc. February 2009 - September 2014
Stream Global Services June 2003 - February 2009
Software Spectrum, Inc August 2000 - June 2003
Trammell Crow Company January 1999 - January 2000
HealthCor Holdings Inc January 1996 - January 1999
Dayton Hudson Company January 1985 - January 1994
Skills
PeopleSoft, Oracle, Lawson, Great Plains, ADP, Reward, Excel, Word
Education
Normandale Community College 1982 — 1986
Biology, General
Wells Fargo June 2015 - Present
Wells Fargo January 2015 - Present
Robert Half Technology August 2014 - December 2014
Saint Paul College March 2014 - August 2014
Stream Global Services May 2012 - February 2014
Skills
Systems Administration, Network Administration, Windows Support, Mac Support, Windows Deployment, Mac Deployment, SCCM 2012, DeployStudio, Legal Services, Linux Configuration, VOIP phone support, ERP Deployment, PC Hardware Maintenance, Network Cabling, Altiris DS 6.9, MobileIron Accounts, Blackberry BES Admin, Security System..., Active Directory..., Novell NetWare and NDS, Microsoft Exchange..., Novell GroupWise..., Virtualization, VPN Support, Departmental Database..., Corporate Moves, Windows Server, Microsoft Exchange, Active Directory, Technical Support, System Administration, Blackberry, Blackberry Enterprise..., Servers, Management, Infrastructure, Windows, SCCM, Networking, Troubleshooting, Red Hat Linux, System Deployment, Leadership, Customer Service, Microsoft Office, Web Development, Information Technology
Education
William Mitchell College of Law 2007 — 2010
Juris Doctor, Law, 2.83
University of St. Thomas 1995 — 2001
Graduate Certificate in Information Services, Software Design, 3.68
St. Olaf College 1984 — 1989
Bachelor of Arts (B.A.), Religion
Pace University January 2015 - Present
Morgan Stanley June 2015 - August 2015
Pace University August 2014 - January 2015
Stream Global Services December 2012 - April 2013
Skills
Programming, Java, HTML, Microsoft Office, SQL, CSS, SCSS, Adobe Photoshop
Education
Pace University 2014 — 2016
Master's Degree, Computer Science, 3.33/4.0
Mumbai University 2010 — 2014
Bachelor's Degree, Computer Engineering, 66%
Maharashtra state board of technical education 2007 — 2010
Associate's Degree, Computer Engineering, 78%
MoneyGram International April 2015 - Present
Security Advisor Alliance September 2014 - Present
Convergys March 2014 - February 2015
Stream Global Services May 2013 - February 2014
Stream Global Services March 2013 - May 2013
Ameriprise Financial Services, Inc. September 2011 - March 2013
Allianz Life August 2009 - September 2011
Accenture at Best Buy October 2008 - May 2009
Accenture at Best Buy April 2008 - October 2008
Accenture at Best Buy June 2007 - July 2008
Skills
Vendor Management, Program Management, Information Security, Risk Management, Service Management, Leadership, Security, Information Technology, Project Portfolio..., IT Strategy, PMO, Solution Architecture, Enterprise Software, Business Process, Outsourcing, Disaster Recovery, Information Security..., Data Center, Management, IT Service Management, CRM, Software Documentation, SDLC, IT Management, Project Delivery, Identity Management, Business Continuity, ITIL, Integration, Governance, Project Planning, Resource Management, Networking, Enterprise Architecture
Education
North Dakota State University
BS
Stream Global Services August 2004 - Present
Oregon State University July 1997 - August 2002
Oregon Water Resources Department June 1998 - August 1998
Skills
XP, Customer Service, Technical Support, Call Centers, Operating Systems, Teamwork, Computer Hardware, Troubleshooting, Telephone Skills, Windows, Data Entry, Customer Satisfaction, Lotus Notes, Software Documentation, Windows 7, Customer Experience, Windows XP, Training
Education
Oregon State University 1999 — 2004
BS, Speech Communication
Cascade High School
salesforce.com February 2014 - Present
Stream Global Services December 2013 - February 2014
Yahoo! June 2013 - October 2013
Needle November 2012 - December 2012
Asante Health System June 2011 - September 2011
Skills
Testing, Windows Server, Oracle, Visual Basic, Visual Studio, Lean Management, Account Management, ASP.NET, Active Directory, Microsoft Office Suite, My SQL, Six Sigma, Microsoft Access, Android SDK, STAR, Y!Cams, Telnet, Time Management, Customer Service, Group Policy, Powershell, SaPhire, Microsoft ASD, QTrip, Avaya IP Telephony, Salesforce.com..., CAB, Windows 8, Windows 8.1, Surface RT/Pro, Salesforce.com, Salesforce1, Salesforce Classic, GoToMeeting, Microsoft Office, MySQL, Technical Support
Education
Oregon Institute of Technology 2011 — 2015
Bachelor of Science, Operations Management
Oregon Institute of Technology 2008 — 2013
Bachelor of Science, Information Technology/Business System Analysis, Senior
Stream Global Services September 2008 - May 2011
Dark Horse Comics 1999 - 2008
Dark Horse Comics September 1999 - March 2007
Signs Now July 1997 - September 1999
Graphic Arts Inc. June 1996 - July 1997
Skills
Pre-press, Layout, Image Manipulation, InDesign, Illustrator, Color Management, Photoshop, Wide Format Printing, Color Correction, Scanners, Digital Imaging, Pdf, Preflight, Printers, Publishing, Adobe Acrobat, Inkjet, Adobe Creative Suite, CMYK, Typesetting
Education
Murray State University 1991 — 1996
Bachelor of Fine Arts, Radio; TV
Atos April 2014 - Present
Xerox May 2013 - March 2014
Stream Global Services February 2012 - April 2013
Macerich Management October 2004 - June 2010
Quality Security February 2003 - June 2004
Skills
Computer Hardware..., Network Security, Computer Repair, Troubleshooting, Customer Service, Computer Security, Physical Security, Security, Technical Support, Servers
Education
Portland Community College 2010 — 2012
Associates Degree, Computer Sciences
Moorpark College 2002 — 2005
Associates Degree, Behavioral Sciences and Liberal Arts
Stream Global Services December 2013 - Present
Self June 2009 - October 2013
Pinnacle Wealth Management August 2002 - June 2009
National Bank of Commerce/Wells Fargo August 1990 - February 2001
Skills
Investments, Sales Management, Management, Sales..., Customer Service, Banking, Budgets, Estate Planning, Business Development, Financial Analysis, Leadership, Management, Marketing Strategy, New Business Development, Portfolio Management, Recruiting, Retirement Planning, Sales, Risk Management, Strategic Financial..., Strategic Planning, Strategy, Time Management
Education
UNL 1982 — 1985
Bach, Business Management
Nebraska Wesleyan University 1982 — 1983
Business/Commerce, General
BlumShapiro October 2014 - Present
Putnam Investments June 2012 - September 2014
Stream Global Services May 2011 - April 2012
McGladrey December 2009 - May 2011
RSM MCGLADREY September 2005 - December 2009
AMEX TBS July 2003 - September 2005
Skills
Corporate Tax, Tax Research, GAAP, Tax Preparation, Income Tax, Tax, Partnership Taxation, Tax Accounting, General Ledger, Financial Reporting, Accounting, Financial Planners, Auditing, US GAAP, Accounts Payable, International Tax, IFRS, Account Reconciliation, Financial Accounting, Internal Controls, Internal Audit, Financial Statements, ProSystem fx Tax, External Audit, Cost Accounting, Sarbanes-Oxley Act, State Tax, Fund Accounting, FIN 48, Financial Analysis, Sales Tax, Tax Returns, Tax Law, SEC filings, Valuation, Transfer Pricing, Strategic Financial..., QuickBooks, Managerial Finance, Cash Management, Bookkeeping, Hyperion Enterprise, Mergers & Acquisitions, Due Diligence, Analysis, Revenue Recognition, Tax Advisory, Fixed Assets, Journal Entries, US Tax
Education
Northeastern University 1998 — 2003
Bachelor of Business Administration (BBA), Accounting and Finance
Walpole High 1994 — 1998
Seyfarth Shaw July 2011 - Present
Monster September 2009 - June 2011
Stream Global Services March 2005 - July 2009
Barker, Epstein & Loscocco May 2004 - March 2005
Law Offices of Richard M. Costa August 2001 - April 2004
BancBoston Capital Inc. March 1999 - August 2001
Office of US Senator Edward M. Kennedy June 1998 - February 1999
Skills
U.S. Immigration, Immigration Law, Human Resources, Recruiting, Legal Research, H-1B, Employee Benefits, Policy, Strategic Planning, Project Management, Team Leadership, Employment Law
Education
Northeastern University 2000 — 2000
University of Scranton 1994 — 1998
BA
Stream Global Services June 2011 - Present
Home January 2006 - Present
The Bradford Group August 2010 - April 2011
Everest College June 2009 - May 2010
TDS Automotive March 2004 - August 2007
Skills
SQL, Visual Studio, Databases, Microsoft SQL Server, Visio, .NET, C#, Access, ASP.NET, Java, MS Project, Database Administration, Programming, Windows
Education
Everest College 2009 — 2010
Computer Programmer
Niagara College
Child Psychology
Uplift Education June 2012 - June 2014
Stream Global Services November 2010 - September 2011
APAC Customer Services April 2010 - November 2010
American General Life Companies July 2006 - June 2009
Software Spectrum July 2004 - March 2006
StorageTek, Inc – Dallas, TX October 2003 - July 2004
Spectrum Contact Services September 1998 - October 2003
MCI Systemhouse – Dallas, TX January 1996 - August 1998
Perot Systems Corporation – Dallas, TX January 1995 - January 1996
Anthem Health Systems – Dallas, TX June 1985 - January 1995
Skills
Process Improvement, Quality Assurance, Team Building, Six Sigma, Problem Solving, Coaching, Planning, Integration, Talent Management, Cost Containment, Call Center, Vendor Management, BPO, Mentoring, Operations Management, Change Management, Customer Satisfaction, Customer Relations, Performance Management, Program Management, Quality Management, Team Leadership, Business Process..., Cross-functional Team..., Strategic Planning, Business Strategy, Leadership Development, Business Management, Team Management, Customer Experience, Outsourcing, Business Analysis, Client Interfacing, Learning Management, Training & Development, Project Implementation, Project Planning, CRM, Management, Call Centers, Customer Service, Project Management, Human Resources, Analysis, Employee Training, Executive Management, Strategy, Budgets, Business Process, Forecasting
Education
Oklahoma State University 1972 — 1976
Bachelor of Science, Secondary Education
Stream Global Services 2010 - 2014
Stream Global Services 2010 - 2014
The Hanover Insurance Group June 2000 - July 2009
Allmerica Financial 2000 - 2005
Hanover Insurance September 1993 - June 2000
Digital Equipment Corporation November 1986 - September 1993
Skills
Customer Satisfaction, Process Improvement, Telecommunications, Cross-functional Team..., Vendor Management, Project Management, Strategic Planning, Visio, Disaster Recovery, Leadership, ITIL, Management, VoIP, Customer Service, Call Centers, Business Analysis, Wireless, Strategy, Contract Negotiation, Avaya, Program Management, Avaya Technologies, Troubleshooting
Education
Northwood University 1977 — 1979
Associates of Arts, Fashion Merchandising
VMC October 2010 - Present
NICE Systems 2012 - 2014
Stream Global Services July 2009 - October 2010
US Airways November 2003 - July 2009
Excell Agent Services December 1997 - November 2003
Skills
COPC, Call Centers, Outsourcing, Workforce Management, Leadership, Forecasting, Management, Vendor Management, Process Improvement, Call Center, BPO, Contact Centers, Human Resources, Analysis, Operations Management, ACD, Capacity Planning, Customer Satisfaction, Real-time Monitoring, IEX, Process Scheduler, Project Planning, Business Process..., Scheduling, Mergers, Real-time Data, CRM, Networking, Customer Experience, Team Leadership, Project Management, Team Building, Business Analysis
Education
University of Phoenix 2003 — 2005
BS
New Mexico State University 1996 — 1997
AS
Vilseck
Walden University
MBA
First Eye Care in Corsicana March 2015 - Present
Home 2002 - Present
Driveline Retail Services February 2010 - November 2010
McAlister's Deli May 2007 - December 2007
Jason's Deli January 2007 - May 2007
Stream Global Services September 2006 - December 2006
Papa Johns October 2005 - August 2006
Skills
C++, Microsoft Office, HTML, C#, SQL, Photoshop, Word, MySQL, Access, Programming, CSS, Customer Service, Visual Basic, Databases, Problem Solving, Visual Studio, English, Dreamweaver, XP, Web Development, Windows, Excel, PowerPoint, Outlook, Troubleshooting, XHTML, Operating Systems, Data Entry, Social Networking, Computer Hardware, Web Design, Time Management, Facebook, Customer Satisfaction, SQL Server, Database Administration, HTML 5, jQuery, Ruby, Windows 7, WordPress, HTML5
Education
Navarro College 2010 — 2019
Associate of Arts and Sciences (A.A.S.) - Computer Science, Computer Science
Navarro A&M 2011 — 2014
A.A.S. Computer Science, Computer Programmer/Sotware Developer
Teleplan-Dallas July 2000 - November 2005
Stream Global Services August 1995 - July 1997
IBM Global Services March 1986 - April 1993
IBM Information Network March 1985 - March 1986
U.S. Geological Survey (USGS) July 1976 - November 1978
Laboratory for Applications of Remote Sensing August 1972 - August 1974
Education
Northern Arizona University 1977 — 1981
BSBA, Management Information Systems
Purdue University 1972 — 1974
Computer Science
CEI (ceiamerica.com) March 2014 - Present
Magenic Technologies May 2011 - March 2014
Jack Henry & Associates December 2006 - April 2011
North Carolina State University February 2003 - May 2006
Stream Global Services June 2003 - August 2003
Skills
WCF, .NET, WPF, C#, ASP.NET, Microsoft SQL Server, Web Services, Java, ASP.NET MVC, JavaScript, Programming, Silverlight, Databases, Agile Methodologies, OOP, Software Design, Visual Studio, Scrum, T-SQL, TFS, LINQ, XML, SOA, WinForms, Software Development, REST, Database Design, IIS
Education
North Carolina State University 2002 — 2006
B.S., Computer Science
Anime North 2013 - Present
McKay-Cocker Construction Limited July 2015 - August 2015
EK3 Technologies Inc. dba Cineplex Digital Networks November 2014 - April 2015
Execulink Telecom August 2013 - December 2013
Stream Global Services October 2012 - August 2013
Nottage Productions 1996 - 2013
DependableIT May 2011 - August 2012
Pepperwood Bistro (restaurants ltd) May 2007 - February 2009
The Ancaster Old Mill October 2005 - July 2006
Slainte Irish Pub October 2004 - April 2005
Skills
Troubleshooting, Technical Support, Customer Service, Windows Server, Microsoft Office, Routers, Team Leadership, XP, Hardware, Windows, Networking, Software Installation, System Administration, Team Management, TCP/IP, Customer Satisfaction, Time Management, Analysis, Public Speaking, Unix, HTML, Project Management, Microsoft Excel, Leadership, Team Building, Management, Social Media, Call Centers, Vendor Management, Project Planning, Databases, Computer Hardware, Recruiting, Coaching, Event Planning, Microsoft SQL Server, Java, Business Analysis, Windows 7, Teamwork, SharePoint, PowerPoint, Microsoft Word, Budgets, Linux, Program Management, SQL, Training, Software Documentation, Active Directory
Education
Mohawk College 2009 — 2011
NESA, IT - Computer Systems - Network Engineer Security Annalists
Autodesk August 2011 - Present
Stream Global Services December 1998 - August 2011
Skills
Microsoft Excel, Remote Troubleshooting, Training Delivery, Printers, Software Documentation, Customer Service, Technical Support, Training, Enterprise Software, Cloud Computing, Salesforce.com, Microsoft Office, Project Management, AutoCAD, Troubleshooting, SaaS, Windows, Testing
Education
Oregon State University
Bachelor of Science (B.S.), Applied Mathematics
Portland Community College
Associate of Science (A.S.)
Aurora Pictures June 2014 - Present
Stream Global Services January 2014 - June 2014
Frontier Communications August 2013 - December 2013
Choice Communications February 2013 - August 2013
Best Buy September 2011 - January 2013
West Publishing March 2010 - September 2011
HOM Furniture June 1999 - March 2010
Circuit City February 1994 - February 1997
Skills
Sales Management, Salesforce.com, New Business Development, Sales Operations, Selling, Microsoft Office, Sales Process, Management, Team Building, Sales, Customer Service, Cold Calling, Account Management, Retail Sales, CRM, Music, Music Education, Tuba, Telecommunications, Telephone Skills, Direct Sales, Leadership, B2B, Sales Presentations, Retail, Team Leadership, Marketing Strategy, Contract Negotiation, Inventory Management, Microsoft Excel, Microsoft Word, Marketing, Negotiation, Strategic Planning, PowerPoint, Customer Satisfaction, Project Management
Education
Minot State University 1981 — 1987
Bachelor of Science (BS), K-12 Music Ed, 1-8 Elementary Ed
Sitel October 2013 - Present
Stream Global Services March 2012 - September 2013
Stream Global Services July 1999 - September 2013
Stream Global Services July 2005 - March 2012
Skills
BPO, Call Center, Contact Centers, Outsourcing, Workforce Management, Sales, Team Leadership, Customer Satisfaction, Call Centers, Customer Retention, Customer Experience, P&L Management, Vendor Management, CRM, Process Improvement, Business Development, Service Delivery, Offshoring, Team Management, Executive Management, Change Management, Lead Generation, Operations Management, Sla, Telemarketing, Inbound Marketing, Call Center Development, Transition Management, Performance Management
Education
New England College 1989 — 1994
That Computes August 2013 - Present
Stream Global Services September 2012 - July 2013
Mentor Graphics September 1995 - October 2010
Skills
Linux, Perl, Shell Scripting, Windows, Software Development, C, iOS development
Education
Oregon State University 1972 — 1976
Bachelor of Science (B.S.), Electrical and Electronics Engineering
Precision Marketing Group, LLC September 2012 - Present
Inbound Central February 2014 - Present
LaLama Electrical January 2005 - November 2005
Tatutina, Inc. November 2001 - February 2003
Stream Global Services February 1999 - April 2000
Stream Global Services April 1998 - February 1999
Ocean Spray Cranberries September 1993 - April 1998
Ocean Spray Cranberries February 1991 - September 1993
Ocean Spray Cranberries November 1989 - February 1991
Ocean Spray Cranberries March 1989 - November 1989
Skills
Office Administration, Bookkeeping, Social Media, PowerPoint, Microsoft Office, Mac OS, iPhone, iPhoto, Photoshop, Print Shop, Digital Photography, Organization, Marketing, QuickBooks, Salesforce.com, Basecamp, Event Management, Event Planning, Social Media Marketing, Constant Contact, WordPress, Email Marketing, SEO, Online Marketing, Management, Advertising, Marketing Strategy, Marketing Communications, Customer Service
Education
Northeastern University 1992 — 1998
Marketing
Northeastern University
Marketing
Instacart September 2015 - Present
Eat24 November 2014 - August 2015
Eat24 August 2014 - October 2014
Stream Global Services July 2012 - August 2013
T.A.G. Consulting November 2007 - July 2012
Dell Inc. November 2003 - November 2007
Micronpc.com January 2000 - December 2002
Micronpc.com 1998 - 2000
MillerCoors 1989 - 1990
Skills
Contact Center..., Process Improvement, Operations Management, Customer Service, Performance Management, Customer Experience..., Team Leadership, International Project..., Technical Support..., Cross Functional Team..., Project Management, Coaching, Sales, Start-ups, Team Building, Public Speaking, International Sales, Sales Service Support, Six Sigma, Vendor Management, Management Of..., HTML 5, CSS, JQuery, jQuery UI, Twitter Bootstrap, SQL, MySQL, JavaScript, Management, Leadership, Training, Call Centers, Marketing, Customer Experience, CRM, Analysis, Customer Satisfaction, Business Process..., Recruiting, Strategy
Education
Coding Dojo 2013 — 2014
Web Development
Albertson College of Idaho
Bachelor of Arts (B.A.), History
New Mexico Military Institute
Twin Falls High School
OneNeck IT Solutions September 2014 - Present
OneNeck IT Solutions April 2013 - Present
GoDaddy March 2012 - April 2013
Stream Global Services September 2011 - March 2012
Verizon Wireless August 2007 - August 2011
Kent H. Landsberg January 2004 - August 2007
Skills
Software Installation, Active Directory, Computer Hardware, Windows Server, Operating Systems, IT Service Management, A+ Certified, Citrix, Mobile Devices, Mac OS X, Phone Skills, Inventory Management, Baan ERP, Remedy Ticketing System, Heat, Microsoft SQL Server, Troubleshooting, Databases, Customer Service, Technical Support, Microsoft Exchange, Networking
Education
Northeastern Illinois University 2001 — 2004
Bachelor of Science (BS), Physics, 3.8
Northeastern Illinois University 2001 — 2004
Physics
Clarient Global LLC March 2015 - Present
Egon Zehnder October 2014 - March 2015
Clements Worldwide May 2012 - October 2014
Stream Global Services January 2012 - May 2012
Stream Global Services June 2011 - May 2012
Stream Global Services July 2011 - December 2011
Stream Global Services July 2010 - July 2011
Skills
PowerPoint, Administrative..., Microsoft Excel, Event Planning, Microsoft Office, Microsoft Word, Outlook, Marketing, Editing, Public Speaking, Leadership, Management, Sales, Spanish, Accounts Receivable, Payroll, Interviews, Travel Arrangements, Customer Engagement, Executive Support, Data Entry, Facebook, Customer Service, Social Networking, Expense Reports, Exceptional People...
Education
Muhlenberg College 2006 — 2010
Bachelor Arts, Business; with a major in Management; Organizational Studies
QC Event School
International Event Planning Professional, Meeting and Event Planning
BDC, Inc. January 2015 - Present
EnablePath June 2014 - December 2014
Wipro Technologies December 2012 - May 2014
TekPartners April 2012 - September 2012
Stream Global Services July 2010 - April 2012
Skills
Force.com, SFDC, Salesforce.com, Cloud Computing, Customer Relations, Requirements Analysis, Integration, Business Analysis, Web Services, Sales Support, HTML, Analytics, Business Process, Call Center, Account Management, CSS, Excel, Lead Generation, Sales Process, Microsoft Office, Process Improvement, PowerPoint, Customer Service, Databases, C, Sales Operations, CRM, Call Centers, SaaS, Salesforce.com..., Salesforce.com..., Consulting, Salesforce.com..., Salesforce.com...
Education
North Carolina State University 1983 — 1985
BSEE, Digital Interfacing, Signal Processing
North Carolina State University 1981 — 1985
BS Electrical Engineering, Digital Interfacing
Umpqua Bank August 2015 - Present
CU Business Group August 2014 - August 2015
US Navy Reserve January 2007 - September 2013
Stream Global Services June 2008 - January 2010
Skills
Financial Accounting, Corporate Finance, Computer Maintenance, Microsoft Excel, Microsoft Word, Windows, Customer Service, Business Analysis, Business Planning, Business Strategy, PowerPoint, Team Leadership, Analysis, Process Improvement, Data Analysis, Teamwork, Leadership, Financial Analysis, Time Management, Public Speaking, Microsoft Office, Training, Sales
Education
Portland State University 2012 — 2014
Bachelor of Science (BS), Finance and Financial Management Services, 3.75 GPA
Oregon State University 2004 — 2006
History
Convergys September 2014 - Present
Stream Global Services April 2012 - August 2014
Stream Global Services September 2011 - March 2012
Unichip of North America April 2007 - April 2009
Gage Industries - via Staffing Services Inc February 2007 - April 2007
Acumed - via Staffing Services Inc October 2006 - January 2007
PhotoCraft a Retail Graphics Company June 2006 - October 2006
American InterContinental University Online September 2005 - May 2006
NaturalPoint/Eye Control Technologies February 2000 - December 2004
Boys and Girls Club February 2000 - October 2000
Skills
Advertising, Marketing, Social Media, Social Networking, Product Development, Photoshop, Public Relations, Contract Negotiation, Web Design, Sales Management, Customer Service, Training, Customer Satisfaction, Management, Public Speaking, Time Management, Team Building, Team Leadership, Sales, Call Centers
Education
Oregon State University 1995 — 2001
Bachelors of Science, Philosophy
Oregon State University 1995 — 2001
Bachelors of Science, Cultural Anthropology
Sitka High School 1991 — 1995
Diploma, High School/Secondary Diplomas and Certificates
The Minacs Group April 2015 - Present
Call Assistant May 2014 - April 2015
TeleTech October 2012 - May 2014
Stream Global Services December 2011 - October 2012
LiveOps September 2005 - December 2011
Victoria's Secret Direct October 1995 - September 2005
Skills
Call Center, Customer Experience, Performance Management, BPO, Customer Satisfaction, Customer Retention, Customer Service, Process Improvement, Contact Centers, Team Building, Account Management, Cross-functional Team..., Outsourcing, Operations Management, Team Leadership, Training, Leadership, Call Centers, Strategy, CRM, Program Management, Recruiting, Employee Relations, Management, E-commerce, Sales, Training Delivery
Education
Ohio State University 1991 — 1993
Master's Degree, Business Administration and Management, General
Ohio University 1988 — 1991
B.S, Communication
Marvin Windows and Doors December 2012 - Present
Marvin Windows and Doors December 2012 - Present
Stream Global Services 2011 - 2012
SFM Mutual Insurance Company 2009 - 2011
SUPERVALU 2005 - 2009
Skills
Microsoft Excel, Outlook, Customer Service, Budgets, Process Improvement, Team Building, Microsoft Word, Project Management, Strategic Planning, Process Scheduler, PowerPoint, Human Resources, Adobe Acrobat, Leadership, Time Management
Education
National American University-Bloomington 2000 — 2003
Bachelor's Degree, Business Administration, Management and Operations, 3.6 GPA
University of Minnesota-Twin Cities 1999 — 2000
Clinical Child Psychology
Chariton High School 1992 — 1996
Adheris Health, Inc. February 2011 - March 2015
IHS Jane's Defense May 2010 - May 2011
Stream Global Services October 2009 - February 2011
Ozarks Public Television November 2005 - September 2008
Stream International, Inc October 1999 - June 2002
Skills
Troubleshooting, Training, Technical Support, Budgets, Customer Service, Analysis, Call Centers, Process Improvement, CRM, Team Leadership, Project Management, Team Building, Program Management, Microsoft Office, Leadership, Team Management, Call Center, Data Analysis, Quality Assurance, Strategic Planning, Customer Satisfaction, Databases, Software Documentation, Management, Cross-functional Team..., Vendor Management, Business Analysis, ITIL Certified, ITIL Service Strategy
Education
Missouri State University 2003 — 2005
University of North Texas 2001 — 2003
Bachelor's degree
Syniverse Technologies April 2012 - Present
TeleTech October 2010 - April 2012
PRC October 2008 - September 2010
Stream Global Services 2003 - September 2008
Software Spectrum 1998 - 2003
RISCORP Insurance Company 1996 - 1998
Stream International (formerly Corporate Software) 1985 - 1995
Skills
Strategic Planning, Business Process..., Project Management, M&A due diligence, Facility Design and..., Cost Reduction, Strategic Partnerships, Global Health and Safety, Physical Plant Security, Loss Prevention, Key Performance..., Strategic Analysis, Statistical Modeling, Lease Negotiation, Contract Negotiation, Corporate Travel, Building Management and..., Global Procurement, Team Building, Mentoring, Operational Efficiency, Process Engineering, BPO, Outsourcing, Vendor Management, Contract Negotiations, P&L Management, Vendor Relations, Process Improvement, Performance Management, Customer Experience, Executive Management, Customer Satisfaction, Cross-functional Team..., Change Management, Business Management, P&L, Business Strategy, SLA, Mergers, Contract Management, People Management, Team Management, Operational Excellence, Strategy Development, Business Transformation, Team Leadership, Negotiation, Budgeting, Facilities Management
Education
Northeastern University 1982 — 1987
BS, Business Administration
Burkson July 2012 - Present
Oregon State University August 2011 - May 2012
Stream Global Services August 2008 - February 2009
Tualatin Hills Parks and Recreation District September 2006 - December 2006
Skills
iOS, C#, HTML, JavaScript, CSS3, Subversion, Android, HTML 5, Appcelerator, ExpressionEngine, PHP, MySQL, Git, Objective-C, Mono, MVC, Mac OS, Windows, Databases, OS X, Mobile Applications, iOS Development, Software Engineering, Visual Studio, Programming, Software Development, C, Adobe Creative Suite, Computer Science, Agile Methodologies, Web Applications, Project Management, Object Oriented Design, Microsoft Office, Microsoft Word, Mobile Devices, Software Design, Linux
Education
Oregon State University 2008 — 2013
BS, Computer Science
Portland Community College 2006 — 2008
General Education
Grand Canyon University October 2012 - Present
Kaplan University July 2010 - September 2012
Stream Global Services January 2010 - July 2010
eTelecare Global Solutions February 2006 - January 2010
eTelecare Global Solutions January 2005 - February 2006
eTelecare Global Solutions January 2004 - December 2004
Phase 2 Solutions January 2003 - December 2003
Skills
Leadership, Global Client Management, Performance Reviews, P&L Responsibility, Financial Analysis, Process Improvement, Sales, B2B, Customer Service, Coaching, Vendor Management, Project Management, Customer Retention, Operations Management, Customer Satisfaction, Hiring, Team Building, Leadership Development, Action Plan Development, Global Cross-Functional..., Admissions, CampusVue, Microsoft CRM, Management, Training
Education
University of Phoenix 2004 — 2006
MBA, Business Administration
Northern Arizona University 1996 — 2000
Bachelor of Science, Broadcasting
Salesforce June 2015 - Present
salesforce.com February 2014 - June 2015
Free Geek January 2014 - April 2014
Synacktic Solutions June 2012 - February 2014
Stream Global Services July 2011 - June 2012
Skills
Powershell, Networking, Troubleshooting, Linux, Active Directory, Cloud Computing, Technical Support, Computer Hardware, Microsoft Office, System Administration, TCP/IP, Windows 7, Network Administration, Software Documentation, Software Installation, Mac OS, Hardware, Network Security, Unix, Shell Scripting, IT Hardware Support, TCP/IP protocols, OSI Model, Salesforce.com, Soft Skills
Education
Portland Community College 2012 — 2013
Associate of Arts and Sciences (A.A.S.), Computer Information Systems
New College of Florida 2000 — 2004
Bachelor of Arts (B.A.), History, 4.0
Office Depot 2012 - 2013
Stream Global Services June 2011 - August 2012
Skills
Computer-savvy, Router Configuration, Routers, Microsoft Office 2007, Computer Repair, 10 Key
Education
Oregon Institute of Technology 2012 — 2016
Bachelor's degree, Computer Technology/Computer Systems Technology
Portland Community College 2008 — 2012
Associate's degree, General Studies
FedEx Express March 2014 - Present
Fashion Her Way December 2013 - Present
Century 21 Department Stores November 2012 - August 2014
Circle K May 2012 - September 2012
Stream Global Services September 2011 - March 2012
Skills
Team Leadership, Photoshop, Cash Handling Experience, Customer Support, Customer Profitability, Website Development, Customer Service, Management, Sales, Strategic Planning, Microsoft Office, Public Speaking, Leadership, Project Planning, Training, Time Management, Team Building, Social Skills
Education
SUNY College of Technology at Canton 2012 — 2014
Bachelor's degree, Finance, General
Nassau Community College 2011 — 2013
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Ascend Learning January 2012 - March 2014
Stream Global Services 2009 - 2011
Avaya 2008 - 2009
Convergys 2004 - 2008
United Health Group 2001 - 2004
Telespectrum Worldwide 1998 - 2001
Skills
Competitive Analysis, IT Outsourcing, Mergers, Talent Management, Strategic Planning, Vendor Management, Process Improvement, Cross-functional Team..., Business Strategy, Strategy, Management, Mergers & Acquisitions, Change Management, Large Scale Operations, Budgets, CRM, Operations Management, SaaS, IT Operations, IT Strategy, Leadership, Enterprise Software, Entrepreneurship, Business Process, Executive Management, Call Centers, Human Resources, Business Process..., Start-ups, P&L Management, Program Management, Leadership Development, Management Consulting, Outsourcing, Sales, Product Management, Cloud Computing, Strategic Partnerships, Business Analysis, Business Intelligence, Team Building, Team Leadership, Integration, Business Development, Information Technology, Telecommunications
Education
Rensselaer Polytechnic Institute - The Lally School of Management and Technology 2001 — 2002
MS
Moravian College 1986 — 1989
BA
CBA, Syracuse 1980 — 1986
HS
The University of South Dakota January 2015 - Present
CROSSMARK November 2012 - August 2014
Truxedo, Inc. May 2012 - July 2012
Stream Global Services February 2011 - January 2012
Skills
Customer Satisfaction, Microsoft Office, Access, Inventory Management, Microsoft Word, Operations Management, Project Management, Call Center, Six Sigma, Customer Retention, Customer Service, Supervisory Skills, Customer Support, Customer Experience, Microsoft Excel, Inbound Marketing, Leadership, Leadership Development, Sales, Team Leadership, Team Building
Education
The University of South Dakota 2014 — 2016
Master of Arts (M.A.), School Counseling
The University of South Dakota 2010 — 2014
Bachelor of Arts (B.A.), History
Mount Marty College 2009 — 2010
History
Capital One Auto Finance July 2012 - Present
Capital One Bank March 2009 - Present
AAA of Texas June 2006 - March 2009
AEGON April 2004 - June 2006
Telvista Inc. December 2003 - April 2004
DialAmerica Inc. May 2003 - December 2003
Veterans Administration Medical Center January 2003 - May 2003
Stream Global Services January 1998 - April 1998
Microsoft Inc. January 1997 - January 1998
Education
University of Oklahoma 1976 — 1978
Computer Technology
Oklahoma State University 1970 — 1972
Business Administration
Cox Communications 2012 - 2014
Stream Global Services April 2012 - July 2012
GoDaddy March 2009 - April 2012
Skills
Technical Support, Microsoft Office, Troubleshooting, Internet Troubleshooting, Customer Service, Sales, Windows 7, Windows XP, Windows 8.1, Professional Phone..., Mobile Phone Apps, Web Design
Education
Northern Arizona University 2004 — 2005
Mechanical Engineering
Cortez High School 1999 — 2004
VIZIO May 2015 - Present
Sioux City Symphony Orchestra August 2006 - Present
VIZIO April 2012 - May 2015
VIZIO October 2011 - April 2012
Stream Global Services October 2009 - September 2011
Skills
Customer Service, Reverse Logistics, Call Centers, Customer Experience, Customer Satisfaction, Process Improvement, Management, Team Leadership, Performance Management, Technical Support, Training, CRM, Customer Retention, Leadership
Education
Morningside College 2003 — 2007
Bachelor's degree, Music Teacher Education
Palo Alto Networks June 2015 - Present
Spansion (now Cypress Semiconductor) November 2012 - June 2015
Stream Global Services June 2008 - November 2012
eTelecare Global Solutions April 2006 - June 2008
Mesa Air Group March 2003 - April 2006
Mesa Air Group April 2002 - March 2003
Er & Company, Certified Public Accountants January 1999 - December 2000
Business Planners & Consultants Pte Ltd August 1997 - November 1998
Skills
Physical Security, Supervision, Computer Access, Billing Systems, Microsoft Excel, Process Improvement, Supplier Sourcing, Negotiation, Financial Statement..., Disaster Recovery, Computer Operations, Compensation & Benefit, Purchasing Processes, Sarbanes-Oxley Act, Forecasting, Purchase Orders, Disbursement, Sarbanes-Oxley, Network Security, Root Cause Analysis, Systems Development..., Auditing, Change Management, Financial Accounting, Compilation Of..., Risk Assessment, Internal Audit, Accounts Receivable, Payroll, Variance Analysis, Collections, Financial Analysis, Backup & Restore, Procure-to-Pay, Reviews, Capital Assets, Risk Management, Human Resources, Acquisition Integration, Internal Controls, Compliance Assessments, Order to Cash, Configuration Management
Education
National University of Singapore
Bachelor of Arts, Economics and Sociology (1997)
The Association of Chartered Certified Accountants (UK)
Bachelor of Science in Accounting Equivalency, Applied Accountancy and Finance (2001)
Stream Global Services 2009 - Present
Global Spectrum January 2008 - July 2008
Tyson Events Center April 2003 - May 2007
Link Manufacturing Ltd. August 2001 - April 2003
Vande Berg Scales June 1997 - August 2001
Northern Auto Parts April 1990 - April 1996
Skills
Call Centers, Customer Experience, Team Building, Workforce Management, CRM, BPO, Operations Management, Customer Satisfaction, Customer Retention, Leadership, Vendor Management, Customer Service, Hiring, Management, Training, Personnel Supervision, Department Budgeting, Media Planning, Media Buying, Media Production..., Budgets, Marketing, Public Relations, Analysis, Event Planning
Education
Morningside College 1984 — 1986
Bachelor's degree, Communication, Journalism, and Related Programs
University of Iowa 1975 — 1976
none, Communication, Journalism, and Related Programs
The University of South Dakota 1974 — 1975
none, Political Science and Government
Western Iowa Tech Community College 1970 — 1971
Diploma, Electrical, Electronics and Communications Engineering, 3.8
Parallax Initiative August 2009 - Present
AT&T Wireless October 2003 - August 2004
Stream Global Services July 2001 - August 2003
Skills
Data Entry, Technical Support, Video Games, Mobile Devices, iPhone, Team Leadership, User Experience, Customer Experience, Game Design, Project Management, Quality Assurance, Mobile Applications, User Interface Design
Education
Portland State University - School of Business 2009 — 2012
MBA, Business Administration
Oregon State University 1998 — 2002
Bachelor of Science (BS), Computer Science
Genuine Parts Company March 2015 - Present
AutoZone April 2012 - February 2015
Stream Global Services April 2004 - February 2012
DIRECTV January 2002 - March 2004
Akal Security September 1999 - January 2002
Skills
Recruiting, Internet Recruiting, Temporary Placement, Cold Calling, Talent Acquisition, Hiring, Training, Sourcing, Interviews, Applicant Tracking..., Networking, Management, Call Centers, Taleo, Sales, Technical Recruiting
Education
National American University 2011 — 2013
Bachelors, Marketing, Business Administration
University of Phoenix 2008 — 2010
Bachelors of Science, Criminal Justice
Affinion Group 2014 - Present
Ascend Learning 2012 - 2014
American Well 2011 - 2012
Stream Global Services 2008 - 2011
QAS, An Experian Company 2006 - 2008
Rentex 2004 - 2006
Skills
Project Management, Management, Vendor Management, Salesforce.com, Project Planning, Budgets, Team Building, Operations Management, Cross-functional Team..., Data Center, Leadership, Process Improvement, Business Process..., Program Management
Education
Northeastern University 1999 — 2004
Bachelor of Science, Organizational Communication
Stream January 2006 - Present
Stream International 2004 - Present
Stream Global Services January 2006 - January 2013
Education
New England College 1990 — 1994
Convergys July 2013 - Present
Stream Global Services March 2013 - July 2013
Stream Global Services April 2011 - March 2013
Stream December 2008 - April 2011
Skills
BPO, Call Center, Service Delivery, Process Management, Customer Experience
Education
Morningside College 2001 — 2005
BS, Biology/Business
ExecuNet 2014 - Present
Convergys January 2013 - June 2014
Stream Global Services May 2011 - January 2013
Prism Consulting Group, LLC January 1995 - April 2011
ODI January 1987 - December 1994
Xerox Learning Systems 1980 - 1987
Pitney Bowes 1976 - 1980
Skills
Talent Management, Employee Engagement, Leadership Development, Organizational..., Performance Management, Leadership, Recruiting, Employee Training, Career Counseling, Training, Coaching, Strategy, Change Management, Workshop Facilitation, Employee Relations, Process Improvement, Management Consulting, Executive Coaching, Budgets, Management, Human Resources, Program Management, Team Leadership, Consulting, Personnel Management, 360 Feedback, Executive Management, Performance Improvement, Training Delivery, Emotional Intelligence, Organizational...
Education
New York University - Leonard N. Stern School of Business 1974 — 1976
MBA, Finance and International Business
Mount Holyoke College 1970 — 1974
BA, Ancient Civilizations and German
College Year in Athens 1972 — 1973
Archeology
Resilient Systems, Inc. December 2014 - Present
Resilient Systems, Inc. May 2014 - December 2014
Pegasystems March 2012 - May 2014
BUILD 2012 - 2013
Stream Global Services October 2010 - March 2012
Staples August 2009 - October 2010
RSA The Security Division of EMC June 2008 - August 2009
EMC June 2006 - May 2008
Northeastern University June 2006 - May 2008
Network Intelligence 2005 - 2008
Skills
Security, Network Security, Cloud Computing, Virtualization, Operating Systems, Compliance, Disaster Recovery, International Business, Security Management, Business Strategy, Information Security, Governance, Computer Security, Program Management, Vulnerability Management, Integration, Firewalls, Infrastructure, DLP, Consulting, SIEM, Information Security..., Encryption
Education
Northeastern University 2008 — 2008
BS, Computer Science
Boston College High
Algeco Scotsman Group August 2012 - Present
Navona Investments Ltd September 2009 - July 2012
Stream Global Services June 2007 - August 2009
Diageo April 2004 - May 2007
Diageo April 2004 - May 2007
Diageo April 2004 - May 2007
Software Spectrum 1998 - 2001
Skills
Advanced Organizational..., High Performance..., High Performance..., Advanced Employment Law..., Performance Management, Talent Management, HR Strategy, Employment Law, Labor Relations
Education
University College Dublin 1999 — 2001
Masters in Business Studies (MBS) Hons, Human Resource Management
National College of Ireland 1995 — 1998
National Diploma, Human Resource Management
University College Dublin 1991 — 1995
Bachelor of Arts (BA), French, Italian & Classical Studies
Old Colony CrossFit September 2014 - Present
Stay At Home Mom December 2002 - Present
CrossFit Franklin August 2012 - September 2014
Stream Global Services August 2000 - October 2002
Skills
Marketing, Training, Customer Service, Business Development, Personal Training, Sales, Call Centers, CrossFit, Microsoft Office
Education
Nichols College
Bachelor's Degree, Business Administration, Computer Science, Marketing
Wellesley College 1989 — 1991
Economics
Natick High School
The Howard Hughes Corporation July 2011 - Present
Fluor Corporation January 2007 - July 2011
Celanese Corporation August 2005 - December 2006
Stream Global Services 2004 - 2005
Dresser Inc 2002 - 2004
Deloitte & Touche 1997 - 2002
Holman and Company, CPAs September 1996 - June 1997
Radian Research November 1995 - August 1996
Vicksmetal/ARMCO Associates January 1992 - October 1995
Education
Mississippi State University - College of Business and Industry 1989 — 1991
Bachelors, Accounting
Stream Global Services November 2012 - Present
Michael Foods August 2008 - November 2012
Ernst & Young 2004 - 2008
Skills
Forecasting, Financial Reporting, Process Improvement, SAP, Accounting, Financial Modeling, Budgets, Microsoft Excel, Internal Controls, Analysis, Strategic Planning, Business Analysis
Education
Minnesota State University, Mankato 2001 — 2004
Bachelor of Science (BS), Finance, General
University of Minnesota-Duluth 2000 — 2001
Siouxland Mental Health Center July 2013 - Present
Stream Global Services December 2012 - June 2013
Council on Sexual Assault and Domestic Violence December 2009 - December 2011
Skills
Community Outreach, Non-profits, Program Development, Grant Writing, Event Planning, Public Speaking, Public Relations, Social Media, Social Services, Editing, Program Evaluation, Nonprofits, Training, Healthcare, Creative Writing
Education
Morningside College 2008 — 2009
University of Wisconsin-Madison 1988 — 1993
Bachelor of Science (B.S.), Journalism/Communications
Conservation Services Group March 2014 - Present
ClearResult 2015 - 2015
CVS Caremark Corporation October 2013 - March 2014
Informatica February 2013 - October 2013
Active Endpoints July 2012 - March 2013
Bain Capital October 2011 - July 2012
Paychex January 2006 - June 2011
Interpay 2000 - 2005
Stream Global Services June 1999 - June 2000
Skills
Salesforce.com, Business Analysis, Requirements Analysis, Requirements Gathering, Forecasting, SaaS, Leadership, Databases, Analysis, Training, Management, Cloud Computing, CRM, Quality Assurance, Sales, Process Improvement
Education
New England Institute of Technology 1997 — 1999
Associates, Computer Networking and Servicing
Farstad Oil Inc. May 2015 - Present
Preferred Homecare June 2011 - May 2015
Stream Global Services January 2009 - April 2011
Stream Global Services June 2006 - January 2009
Stream Global Services November 2003 - June 2006
North Dakota State University 2000 - 2003
Education
Western International University 2006 — 2008
B.S. in Business, Minor in HR, 3.579
North Dakota State University 1999 — 2003
Business
Stella & Dot November 2011 - Present
Sitel May 2011 - October 2011
Stream Global Services March 2009 - January 2011
ACS, a Xerox Company September 2007 - March 2009
ChoicePoint January 2004 - April 2007
ChoicePoint January 2002 - January 2004
HUNTLEIGH TELECOM July 2001 - January 2002
NSDI TELEPERFORMANCE September 1998 - July 2001
Skills
Income Statement, Sales Management, Operations Management, Call Center, Organizational..., Analytics, Analysis, Performance Management, Call Centers, Program Management, Team Building, Management, BPO, Coaching, Recruiting, Business Analysis, Strategic Planning, New Business Development, Strategic Partnerships, Sales, Process Improvement, Outsourcing, Leadership, Account Management, Customer Service, Vendor Management, Quality Assurance, Customer Experience, CRM, Human Resources, Contact Centers, Customer Satisfaction
Education
New Mexico State University
Business Administration
Independent Business Advisor and Financial Services Consultant October 2013 - Present
MPayMe Limited November 2012 - September 2013
Stream Global Services November 2011 - October 2012
Comdata, a Ceridian company January 2010 - June 2011
Ceridian May 2007 - January 2010
MasterCard Advisors April 2005 - April 2007
General Electric November 1999 - April 2005
MasterCard August 1995 - October 1999
citibank (CES) 1984 - 1993
Skills
Business Development, CRM, Financial Services, Executive Management, Payments, Strategy, Credit Cards, Strategic Partnerships, Product Management, Program Management, Mobile Payments, Enterprise Software, Debit Cards, Vendor Management, Leadership, Management, Business Process, Cross-functional Team..., Outsourcing, Electronic Payments, Integration, Process Improvement, E-commerce, New Business Development, Business Strategy, Banking, Mergers & Acquisitions, Analytics, Business Analysis, Business Process..., Consulting, E-payments, Management Consulting, Mobile Devices, SaaS, Start-ups
Education
Herbert Lehman College
BS Political Science, Political Strategy and Economics
NYU
CDP, Computer Science
Summit Cleaning and Restoration Workforce Management Team LeadIBMAugust 2012 - February 2014
IBM LBPS August 2011 - August 2012
Stream Global Services August 2010 - August 2011
The Bartech Group December 2008 - May 2010
OnStar May 2003 - December 2008
Skills
Workforce Management, Call Centers, Analysis, Customer Service, Coaching, Leadership, Process Improvement, Team Management, Vendor Management, Training, Recruiting, Business Process, Vendor Relationships, Outsourcing, Contact Centers, Management, Project Management, Customer Satisfaction, Microsoft Office, Microsoft Excel, Microsoft Word, IEX, Lotus Notes, Call Center, Strategic Planning, Strategy, Avaya, NICE, Genesys, Servers, VBA, Visual Basic, CMS, IBM LeaderShip Training, Forecasting, Staffing Services, Program Management, Team Leadership, Cross-functional Team..., Vendor Relationship..., Avaya Technologies
Education
Oakland Community College 2005 — 2008
Certificate, American Sign Language, 3.8 GPA
Stream Global Services December 2011 - Present
Dicks Kitchen November 2010 - December 2011
Skills
Router Configuration, Networking Protocol, Wireless Networking, Customer Support, Culinary Skills, Food Service, Restaurants, Food & Beverage, Catering, Food Safety, Restaurant Management, Cooking, Recipes, Inventory Management, Cuisine, Food Preparation, Food Industry, Sanitation
Education
Oregon State University 2000 — 2006
Business Admin, MIS and International Business
Walt Disney World February 2013 - Present
Hewlett-Packard February 2012 - February 2013
HCA March 2011 - July 2011
Bellsoft March 2011 - March 2011
Malca-Amit March 2010 - December 2010
MPL Systems November 2009 - December 2010
Insight Global January 2010 - February 2010
COMSYS July 2009 - September 2009
Stream Global Services December 2008 - April 2009
Lightning Source September 2007 - February 2008
Skills
Network Security, Cisco Technologies, Data Center, Networking, Security, Servers, VMware, Virtualization, Windows Server, Active Directory, Disaster Recovery, Information Technology, System Deployment, TCP/IP, System Administration
Education
New York Institute of Technology-Old Westbury 1999 — 2003
Associate in Applied Science in Computer Information Systems, systems/network administration and support
paul robeson 1992 — 1996
High School Diploma, Technology
Aurora North Software, Inc. September 2014 - April 2015
CN-TEC April 2014 - July 2014
Stream Global Services February 2012 - February 2014
SQLPASS Group 2013 - 2014
Diamondeye Fashion April 2009 - September 2011
Robert Half Technology April 2011 - July 2011
Adecco July 2010 - November 2010
Blue Cross Blue Shield of Vermont May 2008 - August 2008
Skills
Network Security, Security, SQL DBA, Packets Analysis, Computer Information..., Information Security, Management, Windows Server, Troubleshooting, Network Administration, System Administration, Networking, Integration, Servers, Active Directory, Windows, SQL
Education
New Horizons Computer Learning Center 2013 — 2013
Norwich University 2005 — 2010
Bachelor of Science, Computer Security & Information Assurance
Winooski H. School 2003 — 2005
Computer Security and Information Assurance
University of Vermont
Ares Allergy August 2015 - Present
inVentiv Health September 2013 - January 2015
Bausch + Lomb April 2013 - August 2013
TAG Global Systems August 2011 - March 2013
Stream Global Services May 2009 - July 2011
Insulet Corporation 2008 - 2008
EMD Serono January 2001 - July 2007
The Gillette Company 1989 - 2001
Skills
Talent Management, HRIS, Performance Management, Recruiting, Cultural Transformation, Human Resources, Deferred Compensation, Global HR Leadership, Succession Planning, BPO, Employee Relations, Employee Engagement, Talent Acquisition, Team Management, Compensation & Benefit, Leadership, Vendor Management, Organizational..., HR Consulting, Employee Benefits, Process Improvement, Workforce Planning, Call Centers, Organizational..., Outsourcing, Onboarding, Personnel Management, Team Building, Management, Executive Pay, Executive Search, Organizational Design, Sourcing, Employer Branding
Education
Northeastern University 1984 — 1989
BS
Multiple District 35 Lions of Florida & Bahamas May 2006 - Present
Stream Global Services July 1999 - October 2005
Stream Global Services January 2000 - January 2005
Stream Global Services January 1999 - January 2000
MOBILE COMPUTER SERVICES, INC January 1995 - January 1999
Skills
Team Leadership, Social Media, Troubleshooting, Budgets, Strategic Planning, Team Building, Project Management, Microsoft Excel, Microsoft Office, Teaching, Integration, Sales Operations, Call Center, Public Speaking, Microsoft Word, Fundraising, CRM, Technical Support, Customer Service, Training, Coaching, Event Planning, Nonprofits, Event Management, Networking, Call Centers, Outlook, Leadership Development, Program Management, System Administration, Operations Management, Analysis, PowerPoint, Leadership, Management, Project Planning, Social Networking, Telecommunications, Teamwork, Customer Satisfaction, Change Management, Process Improvement, Entrepreneurship, Vendor Management, Computer Hardware, Supervisory Skills, Public Relations, Organizational..., Process Engineering
Education
Hesser College 1981 — 1983
Associate's degree, Computer Science
ServiceSource June 2015 - Present
Stream Global Services February 2011 - May 2014
Dish Network November 2008 - January 2011
TeleTech December 2002 - October 2008
Ticketmaster Entertainment December 1987 - January 2000
Skills
Call Centers, BPO, Operations Management, Workforce Management, Outsourcing, Vendor Management, Process Improvement, Customer Experience, Customer Satisfaction, Performance Management, Management, Change Management, Team Building, Leadership, Team Leadership, Customer Service, Strategic Planning, Program Management, Leadership Development, Telecommunications, Call Center, Cross-functional Team..., Project Management, Business Strategy, Business Process..., Team Management, CRM, Executive Management, Service Delivery, Strategy, Training
Education
New York University
Masters, Education
UCSB
Bachelor's degree, English Language and Literature, General
Compass Medical October 2012 - Present
Advantage Resourcing December 2011 - October 2012
Filterfresh Coffee Service April 2011 - December 2011
Stream Global Services August 2009 - May 2011
Robert Half Finance & Accounting January 2010 - February 2010
Dunkin' Brands September 2005 - June 2009
Computershare May 2001 - August 2005
Skills
Balance
Education
Northeastern University 1987 — 1992
B.S., Accounting & Management
Stoughton High
Convergys October 2013 - Present
Stream Global Services February 2008 - October 2013
Neal Jones Food Company March 2005 - February 2008
Custom Decorators, Inc. October 2003 - February 2005
Skills
Customer Service, Customer Satisfaction, Call Center, Performance Management, Operations Management, Customer Experience, Service Delivery, Contact Centers, Process Improvement, Business Process..., Call Centers, Employee Relations, CRM, Outsourcing, Recruiting, Workforce Management, Customer Service..., Call Center Development, Management, Strategy, Vendor Management, Quality Assurance, Technical Support, Training, Team Management, Team Building, Customer Retention
Education
Oregon State University 1988 — 1992
BS Liberal Arts, Communications and Economics
Oregon State University 1988 — 1992
Bachelor of Science (BS), Communication, General
Verizon Data Services December 2011 - Present
Tekhne, LLC April 2006 - Present
Siwel Consulting June 2011 - December 2011
Outback Steakhouse International May 2010 - August 2010
Stream Global Services January 2009 - January 2010
Monroe Community College March 2005 - May 2005
Skills
Computer Hardware, Servers, Software Installation, Technical Support, Troubleshooting, Networking, System Deployment, Hardware, Operating Systems, Help Desk Support, WAN
Education
Hillsborough Community College 2012 — 2014
Information Technology, Cisco Networking Professional Program
Rochester Institute of Technology 2005 — 2008
Bachelor, Information Technology
Monroe Community College 2003 — 2005
A.S, Information Technology
Entech June 2014 - Present
www.consultkyle.com May 2012 - Present
Quiktrak March 2014 - June 2014
Stephouse Networks November 2010 - January 2014
2010 U.S. Census Bureau April 2010 - July 2010
Self-employment November 2009 - January 2010
Stream Global Services October 2007 - August 2009
Skills
Technical Support, Computer Hardware, Troubleshooting, Call Center, Networking, XP, Windows 7, Operating Systems, Wireless Networking, Printers, Hardware, Windows, Call Centers, Wireless, System Administration, VPN, Cisco Technologies, Windows XP
Education
Mt. Hood Community College
Associates of Science, Computer Science
Center for Advanced Learning 2003 — 2004
High School Graduate, Information Technology Diploma
Reynolds High School 2000 — 2004
High School Graduate, Computer Science Diploma
Elrom Inc April 2006 - Present
LNS Captioning September 2004 - April 2006
Stream Global Services August 2003 - August 2004
VITAC December 1999 - July 2003
Skills
Closed Captioning, Copy Editing, Transcription, Project Management, Pop Culture, SWIFT L21/o32, VideoLAN, VideoSoft, Pazera, Streamclip, Aspera, Filezilla
Education
Ohio University 1995 — 1999
Bachelor of Arts (BA), Magazine Journalism, 3.5
Canvas Church June 2014 - Present
Stream Global Services February 2013 - June 2014
Stream Global Services June 2012 - February 2013
Kirkland's Home January 2012 - June 2012
Kirkland's Home October 2011 - January 2012
Hart Agency October 2009 - October 2011
Skills
Visual Merchandising, Customer Service, Team Building, Income Statement, P&L Management, Sales Management, Inventory Management, Profit, Microsoft Word, Customer Satisfaction, Leadership, Merchandising, Process Scheduler, Sales
Education
North Central University 1991 — 1996
Behavioral Sciences
Groupon June 2014 - Present
Clark County Sheriff's Office January 2009 - Present
BlueHornet, a Digital River Company April 2012 - May 2014
Infogroup Interactive, Yesmail August 2007 - January 2012
Land America Title Company 2005 - 2006
Stream Global Services October 1999 - August 2001
Skills
Research, Account Management, Event Management, Troubleshooting, Scheduling, Deliverability, Email Deployment, Email Marketing, Process Scheduler, Pivotal Veracity, Return Path Dashboard, Feedback Loop Assignment, Project Management, Microsoft Office, Customer Service, Team Building, Analytics, Program Management, Management, Public Speaking, Online Marketing, Strategy, Security, Team Leadership, Leadership, Data Analysis, Marketing, Analysis, Product Management, Social Media, Training
Education
Stevenson High School 1995 — 1999
Highschool Diploma, General Studies
Mt. Hood Community College
n/a, Computer Systems Networking and Telecommunications
GM Financial August 2015 - Present
City of Arlington October 2013 - August 2015
WaveCreste February 2013 - August 2013
Stream Global Services June 2008 - February 2013
Cricket Communications April 2007 - June 2008
United States Department of Defense March 2003 - January 2005
Genuity, Inc. February 2001 - February 2003
MCI Worldcom December 1999 - February 2001
Compath Inc. March 1999 - July 1999
GTE Government Systems September 1998 - March 1999
Skills
Active Directory, Call Center, Computer Hardware, Windows 7, XP, Technical Support, Laptops, Avaya, Troubleshooting, Systems Administration, Desktop Support, Network Administration, Network Design and..., Network Operations, Wireless Communications, Cisco, Nortel, Cienna, Redback, Lucent, Routing Protocols, TCP/IP, SQL, Oracle, Solaris, Visual Basic, C++, JAVA, Project Management, System Development Life..., Patch Management, long-haul..., SONET/SDH, DWDM, Satellite, Microwave, CDMA, GSM, Computer Network..., Network Engineering, Cisco Routing &..., SunOS, Unix, System Administration, Cisco Technologies, VoIP, Telecommunications, Servers, Routers, Wireless
Education
University of Maryland University College 2014 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Maryland University College 2011 — 2014
Master's Degree, Information Systems Management -- Telecommunications Systems/Masters of Business Administration, 3.2
University of Maryland University College 2006 — 2010
Bachelor's Degree, Information Systems Management
New Mexico Military Institute 1990 — 1992
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program, 3.5
Las Cruces High School 1989 — 1990
Mayfield High School 1988 — 1989
Finity Communications April 2015 - Present
Vacasa September 2013 - January 2015
ADW Solutions July 2006 - January 2015
LinkTech Worldwide August 2012 - September 2013
Netflix October 2010 - February 2011
Stream Global Services December 2009 - October 2010
First Response Inc April 2009 - December 2009
Skills
CSS, Customer Service, Microsoft Office, Google Docs, JavaScript, Oracle PL/SQL..., XP/Vista/7, HTML, phpMyAdmin, PHP, MySQL, LAMP, Google Webmaster Tools, PL/SQL Developer Oracle..., Microsoft SQL Server, Toad, WAMP, Apache, Tomcat, jQuery, Dreamweaver, Photoshop, Flash, XML, SQL Server Management..., Oracle SQL Developer, Workbench, SpagoBI, PhpStorm IDE, Subnetting, Databases, Microsoft Excel, Web Development, Windows, SQL, PowerPoint, Technical Support, Microsoft Word, Arduino, Microcontrollers
Education
Mt. Hood Community College 2004 — 2006
Associates, Computer Applications Specialist - Web Design
Opargo July 2014 - Present
AustinCSI May 2013 - May 2014
Stream Global Services January 2012 - May 2013
DKI International March 2011 - October 2011
Interstate Batteries March 2007 - April 2010
MRO Software / Solbourne April 2005 - January 2007
EDS July 1986 - July 2004
Skills
Consulting, Program Management, Project Management, Leadership, Supply Chain Management, IT Asset Management, Warehouse Management, IT Strategy, Integration, Business Analysis, Vendor Management, Requirements Analysis, Business Process..., SDLC, Cloud Computing, Enterprise Asset..., Applications Software..., Solution Development, Solution Implementation, Business Requirements, Experienced Business..., Large Scale Deployments, Global Delivery, Contract Management, Technology Management, Directors, Process Improvement, Management, Information Technology, CRM, System Deployment, Outsourcing, IT Management, PMO, Strategy, Professional Services, Cross-functional Team..., IT Service Management
Education
Oklahoma State University 1980 — 1984
Bachelor of Science (BS), General Studies, 3.41
Felton Properties October 2006 - June 2007
Stream Global Services January 1998 - October 2006
Skills
Pediatrics, Teaching, Customer Service, Herbal, Medicine, Microsoft Office, Management, Healthcare, Family Medicine, Clinical Nutrition, Wellness
Education
National College of Natural Medicine 2008 — 2012
Doctor of Naturopathic Medicine, Naturopathic Medicine
University of California, San Diego 1992 — 1995
Jennah's Homework help 2011 - Present
Stream Global Services September 2010 - December 2010
5.7.9/Rainbow March 2006 - July 2010
Education
Monroe Community College 2007 — 2010
Childhood Education; Business Administration General
Stream Global Services October 2012 - August 2013
Portland Christian Schools August 2011 - February 2012
Faith Bible Christian School August 2010 - June 2011
Faithful Savior Community School August 2009 - June 2010
ORS Lek and Linge January 2009 - April 2009
Milton Jr. High School September 2008 - November 2008
America reads September 2007 - December 2007
State College AG Church August 2004 - September 2006
Christ Chapel September 1998 - July 2004
Frito Lay September 1997 - December 1999
Skills
Curriculum Design, Curriculum Development, Teaching
Education
Penn State University 2007 — 2009
B.S, Education; Social Studies
Southeastern University 1993 — 1994
Pastoral Studies
Northern Virginia Community College 1991 — 1992
Liberal Arts
Garfield Sr. High School 1987 — 1991
High School Diploma, Liberal Arts
Boeing Co. January 2012 - Present
Stream Global Services September 2010 - November 2011
Stream Global Services May 2010 - September 2010
Education
Oregon State University 2004 — 2009
B.S., Industrial, Manufacturing Engineering
Stream Global Services October 2011 - June 2014
The Salvation Army June 2009 - June 2011
Oklahoma Annual Conference of the United Methodist Church May 2009 - October 2010
Kansas West Annual Conference of the United Methodist Church July 2000 - May 2009
Skills
Community Outreach, Volunteer Management, Fundraising, Non-profit..., Community Organizing, Leadership Development, Nonprofits, Social Services, Conflict Resolution, Public Speaking, Interviews, Preaching, Teaching, Photography, Volunteer Recruiting, Discipleship, Church Events, Theology, Youth Ministry, Community Development, Volunteer Training, Volunteering, Resource Development, Motivational Speaking, Community Service, Administration, Pastoral Counseling, Psychotherapy, Social Networking, Stewardship, Pastoral Care, Biblical Studies, Religion, Program Development, Youth Mentoring, Youth Development, Grant Writing, Public Relations, Spanish, Spiritual Leadership, Workshop Facilitation, Case Management, Staff Development, Organizational..., Medical Interpreting
Education
Memphis Theological Seminary 1995 — 1998
Master of Divinity
Northeastern University 1977 — 1980
Bachelor of Science in Business Administration, Finance
Stream Global Services January 2011 - September 2013
Stream Global Services November 2012 - August 2013
Stream Global Services October 2010 - January 2011
Stream Global Services January 2010 - October 2010
Skills
Salesforce.com, Analytics, Cloud Computing, SFDC, Troubleshooting, Customer Experience, Sales Operations, SaaS, Call Centers, Customer Satisfaction, Technical Support, CRM, Outsourcing, Time Management, Force.com, Service Delivery
Education
STATE UNIVERSITY OF NEW YORK AT 2006 — 2008
Bachelor of Science, Hotel; and Tourism Management
North Country Community College 2004 — 2006
Business Administration
Apex Systems 2011 - 2012
Stream Global Services November 2009 - February 2011
Skills
Customer Service, Computer Repair
Education
Oregon State University 1999 — 2002
BS, Computer engineering
State of Nebraska November 2014 - Present
Bunge March 2013 - Present
State of Nebraska May 2012 - March 2013
AEGIS Food Testing Laboratories December 2011 - April 2012
AEGIS Food Testing Laboratories September 2009 - December 2011
Stream Global Services June 2009 - August 2009
Morningside College October 2004 - May 2009
Wells' Dairy, Inc. June 2007 - September 2007
Skills
Microbiology, Physics, Quality Control, Microsoft Office, Troubleshooting, Operating Systems, Chemistry, Laboratory, LIMS, Sop
Education
Morningside College 2004 — 2009
Bachelors of Science, Chemistry
Morningside College 2004 — 2009
Bachelors of Arts, Physics
ActiveTeleforce July 2014 - Present
Lexicon Staffing August 2013 - June 2014
Yahoo February 2013 - August 2013
Dotster March 2011 - January 2013
Stream Global Services January 2000 - August 2011
Stream Global Services January 2000 - August 2010
Stream International 2000 - 2010
Skills
Talking down frustrated..., Build computer from..., Problem Solving, Good phone voice, Hardware troubleshooting, Software Installation, Software troubleshooting, Computer Software..., Meet people very well, Telephone, Troubleshooting, Computer Hardware, Customer Service, DNS, Printers, Windows, Technical Support, Call Center, Windows 7, OS X, Active Directory, Laptops, Operating Systems, Help Desk Support, Servers, Software Documentation, Customer Satisfaction, Wireless Networking, XP, Networking, Call Centers, TCP/IP, DHCP, Antivirus, Customer Support, Customer Experience, Computer Repair, Routers, Switches, Windows Server, System Administration, Network Administration, VMware, Windows XP
Education
Foley Belsaw 1997 — 1998
Diploma, Computer Installation and Repair Technology/Technician
Multnomah Bible College 1970 — 1972
non-grad, Bible/Biblical Studies
Cable ONE January 2012 - Present
GoDaddy.com September 2009 - April 2011
Stream Global Services September 2008 - September 2009
WAMU/Siemens December 2007 - December 2007
Seagate Technology June 2006 - October 2006
ISIS April 2006 - June 2006
General Motors April 2000 - September 2000
Enginerring Services Inc January 1996 - March 2000
KUKA Robotics 1995 - 1996
CAD/CAM Inc 1994 - 1996
Skills
Troubleshooting, Technical Support, Customer Service, Computer Hardware, Windows 7, Hardware, TCP/IP, VoIP, Wireless Networking, Windows XP, Networking, Operating Systems
Education
General Motors University 2000 — 2000
Computer Aided Design
Oakland Community College 1992 — 1993
Computer and Information Sciences, General
A&H Brick Cleaning February 2014 - May 2015
Stream Global Services February 2013 - February 2014
Cunningham & Company May 2009 - August 2010
Skills
Windows Vista, Microsoft Office, Microsoft Excel, Microsoft Word, Typing, Filing, QuickBooks, Advertising, Sales, Cash Register, Cashiering, Cash Management, Bookkeeping, Windows 7, Windows XP Pro, Microsoft Windows 98, Mac OS X, Mac OS, Customer Service, Data Entry, Clerical Skills, Schedules, Research, Cooking, Martial Arts, Cpr Certified, Web Applications, Mobile Technology, Mobile Applications, B2B Marketing, Financial Reporting, Windows 8, BRDs, Social Media, Social Media Marketing, Social Networking
Education
Mountain State University
Bachelors Degree, Information Technologies
Mountain State University
Insight Global April 2015 - Present
CompuCom September 2014 - April 2015
McDonald´s October 2013 - February 2015
Stream Global Services September 2013 - June 2014
McDonald's July 2013 - October 2013
Sato's Okazuya January 2005 - December 2012
Naval Facilities Engineering Command (NAVFAC) June 2012 - September 2012
Naval Facilities Engineering Command (NAVFAC) June 2011 - September 2011
15th Civil Engineer Squadron June 2009 - September 2009
15th Civil Engineer Squadron June 2008 - September 2008
Education
Oregon State University 2007 — 2013
Bachelor's degree, Business Information Systems
AT&T Mobility November 2011 - Present
Stream Global Services November 2010 - July 2011
Xerox May 2010 - November 2010
Skills
Telecommunications, Call Centers, Customer Experience, Customer Satisfaction, Customer Service, Customer Retention, Wireless, Networking, Troubleshooting, Mobile Devices, Technical Support, Team Leadership, Cellular Communications, Sales Operations, Solution Selling
Education
Mt. Hood Community College 2009 — 2010
Business, Management, Marketing, and Related Support Services
Daimler Trucks North America May 2015 - Present
Oregon State University September 2013 - June 2014
Stream Global Services June 2011 - August 2011
Jack in the Box November 2009 - May 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Java, Stata
Education
Oregon State University 2014 — 2016
Master of Business Administration (M.B.A.)
Oregon State University 2010 — 2014
Bachelor's Degree, Business/Managerial Economics, 3.66 GPA
Big Lots March 2011 - March 2012
Stream Global Services 2012 - 2012
Education
Mt. Hood Community College 2012 — 2012
GED
Macy's November 2011 - Present
Stream Global Services January 2010 - May 2011
Skills
Customer Service, Communication, Positive Team Player, Microsoft Word, Microsoft Excel, PowerPoint, Creative, Dependable Team Player
Education
State University of NewYork Empire State College 2008 — 2011
Bachelor's degree, Business Management and Economics
Nassau Community College 2004 — 2006
Associate of Arts and Sciences (A.A.S.), Fashion Merchandising
Siouxland Zombie Walk November 2010 - Present
State of Nebraska September 2013 - October 2014
Tip Top Tux February 2012 - June 2013
Stream Global Services March 2011 - February 2012
Skills
Blogging, Creative Writing, Customer Service, Editing, Event Planning, Fundraising, Nonprofits, Proofreading, Sales, Social Media, Writing
Education
The University of South Dakota 2009 — 2011
Bachelor of Science (B.S.), English: Creative Writing
Northeast Community College 2006 — 2008
General Studies
Apex Systems July 2013 - Present
Stream Global Services October 2009 - February 2012
Spirit Mountain Casino June 2007 - August 2008
Skills
Technical Support, Customer Service, Help Desk Support, Remote Access
Education
Oregon Institute of Technology 2012 — 2014
Southern Oregon University 2003 — 2006
Stream Global Services 2012 - 2013
Target October 2010 - February 2012
Skills
Customer Service, Technical Support, Sales, Call Centers
Education
Mission College 2006 — 2008
Associate of Arts (AA), Psychology/Communicaiton
Adrian C. Wilcox High School 2002 — 2006
Deploma, Deploma
Intel Labs November 2004 - Present
LiveBridge August 2003 - November 2004
Stream Global Services September 2002 - February 2003
Skills
Collaborative Problem..., Process Improvement, Workforce Management, Workload Automation, Experienced Trainer, Data Analysis, Root Cause Analysis, Debugging, Oscilloscope, Logic Analyzer, USB3.0, Apple OS, Ubuntu, Windows 7, Technical Support, Information Technology, Triage
Education
Mt. Hood Community College 1999 — 2000
Benson Polytechnic High School 1992 — 1997
Stream Global Services February 2013 - October 2013
Younkers/ Estee Lauder September 2011 - September 2012
Pier 1 Imports December 2008 - June 2011
Skills
10+ years customer...
Education
Minnesota State University, Mankato 2004 — 2008
Music Industry/ Graphic Design