Experience
Front Desk Clerk / Night Audit   May 2013 - Present
Beaver Camp   May 2008 - August 2012
Borders Books  September 2010 - May 2011
Stream Global Services   January 2010 - May 2010

Skills
Customer Service

Education
State University of New York College at Potsdam

Jefferson Community College   2008 — 2010
Associates Degree; B.A, Liberal Arts; English/Writing

Carthage Central High School
Advanced Regents Diploma

Experience
www.WeGoToYourPC.com   January 2013 - Present
Stream Global Services   September 2011 - May 2012
Alorica  September 2009 - September 2011

Skills
Social Media, Microsoft Office, Editing, Microsoft Excel, Customer Service, Event Management, Event Planning, Public Relations, Microsoft Word, PowerPoint, Research, Public Speaking, Facebook, Outlook

Education
ITT Technical Institute-Indianapolis   2008 — 2008
Computer Systems Networking and Telecommunications

Pascaguola High School

Experience
ITT Technical Institute  September 2013 - March 2014
DOE  2014 - 2014
Stream Global Services   2008 - 2010
Transcend Group LLC   May 2007 - September 2008

Skills
Public Relations, Public Speaking, Program Management, Windows 7, Customer Service, Networking, Windows Server, Operating Systems, Computer Hardware, Troubleshooting, XP, Network Security, Technical Support, Active Directory, Windows XP, Routers, Software Installation, Windows, Network Administration

Education
ITT Technical Institute-Portland   2012 — 2014
Bachelor of Applied Science (BASc), Information Security and cyber Security

Landmark Education   2006 — 2006

Experience
Telx  November 2014 - Present
Xerox  January 2003 - November 2014
Stream Global Services   September 2002 - October 2002

Skills
Computer Network..., Data Center Operations, Microsoft Office, Computer Hardware, BMC Remedy, Troubleshooting, Customer Service, Windows 7, Windows XP Pro, Tape Management, Tape Libraries, Creative Writing, Microsoft Word, Salesforce

Education
Portland Community College   2013 — 2015

ITT Technical Institute-Portland   2001 — 2003
Associate's degree, Computer Systems Networking and Telecommunications

Experience
State Farm  December 2013 - Present
Stream Global Services   October 2012 - June 2013

Skills
Microsoft Office, Microsoft Excel, Teamwork, Help Desk Support, Social Media, Network Administration, Website Development, Active Directory, Accounting, Accounts Payable, Payroll, Strategic Planning, Management, Call Centers, Customer Satisfaction

Education
Grossmont College   2004 — 2005
Office Professional Training, Accounting

Corona del Sol   1995 — 1999

Experience
Xerox  July 2012 - Present
Stream Global Services   October 2011 - May 2012
jcpenney  October 2007 - June 2010

Skills
Windows 7, Windows Server, Microsoft Word, Microsoft Excel, Microsoft SQL Server, Microsoft Office, PowerPoint, Linux, Linux System..., Red Hat Linux, Remote Desktop, VMware, Active Directory, LAN-WAN, TCP/IP protocols

Education
ITT Technical Institute-Portland   2011 — 2013
Associate of Science (A.S.), Information Technology

Experience
iQor  July 2015 - Present
Ingram Micro Mobility  January 2013 - June 2015
Celestica  January 2011 - December 2012
Stream Global Services   January 2009 - January 2011
Flextronics Corporation  October 2007 - December 2008
Solectron  May 2000 - September 2007
Americom Wireless Services   January 1996 - April 2000
Metrocall  1989 - 1995

Skills
Wireless, Call Center, P&L Management, Sales Operations, Account Management, Aftermarket Services, Reverse Logistics, M&A due diligence, New Business Development, Call Centers, Selling, Channel Partners, Sales Process, Process Improvement, Business Development, Management, Contract Negotiation, Sales, Due Diligence, Program Management

Education
James Madison University   1978 — 1981
BBA, MGT/MKTG

James Madison University - College of Business   1978 — 1981
BBA, Marketing/Management

Experience
Atos  October 2013 - Present
Now Nerd Corp  September 2012 - July 2013
Stream Global Services   September 2010 - June 2012
Roundy's Supermarkets, Inc.   June 2004 - June 2010

Skills
Technical Support, LogMeIn, Windows, Mac, Self Management, Remote User Support, Call Control, Windows 7, Troubleshooting, After Effects, Computer Repair, 3D Studio Max, Wireless Networking

Education
ITT Technical Institute - Green Bay   2005 — 2010
Bachelor's of Science, Software Engineering

ITT Technical Institute-Green Bay   2005 — 2010
Bachelor of Applied Science (B.A.Sc.), Computer Software Engineering

Experience
Arrow S3  August 2013 - Present
Stream Global Services   August 2012 - June 2013
Walmart  September 2011 - December 2011
DSS Research  February 2011 - May 2011
ABC Radio  July 2007 - November 2007
US Army  August 2004 - July 2007

Skills
Microsoft Excel, Microsoft Word, Military, Organization, Office Management, Office Administration, PowerPoint, Proofreading, Research, Customer Service, Typing, Windows, WordPress, Logistics Management, 10 Key, Internet, HIPAA, Process Scheduler, Invoicing, Call Centers, Leadership, Training, Time Management, Customer Satisfaction, Team Building, Management

Education
Humanities and Sciences Academy of Arizona   2004 — 2004
High school diploma, General Studies

Grand Canyon University

Experience
Cresa Boston  February 2015 - Present
SRG Enterprises, Inc. ITZAParty   2013 - Present
Sterling Office Movers   2014 - 2014
MovePlan Group  2014 - 2014
Stream Global Services   2012 - October 2012
Stream Global Services, Inc.   June 2011 - October 2012
Stream Global Services   June 2005 - June 2011
Stream, Inc.   September 2004 - January 2006
BFS Associates Inc at Stream International, Inc - Canton, MA   August 2003 - September 2004
Stream International, Inc  January 2001 - July 2003

Skills
Call Center, Workforce Management, Vendor Management, Contact Centers, BPO, Operations Management, Outsourcing, Facilities Management, Management, CRM, Process Improvement, Sla, Customer Satisfaction, Performance Management, Customer Experience, Service Delivery, Project Planning, Contract Management, Budgets, Process Management, Team Building, Call Centers, Customer Service, Strategic Planning, Change Management, Negotiation, Cross-functional Team..., Project Management, Team Management, Contract Negotiation, Team Leadership, Project Delivery, Procurement Outsourcing, International Project..., International Business, Security, Program Management, Leadership, Procurement, Recruiting, Process Scheduler, Human Resources, Purchasing, Risk Management, Training, Sales, Start-ups, Leadership Development, Retail, Executive Management

Education
Hillsdale College   2013 — 2014
Online Studies, Economics 101 "The Principles of Free Market Economics"

rhi - Skillsoft   2013 — 2014
Online Studies, Microsoft Office Suite and Project Management Courses

New Horizon Computer Learning Center - Waltham, MA   2013 — 2013
Certificate of Completion, Microsoft Project 2010 Level One

In-house Training
Leadership Development

Massasoit Community College
Studies, Business Management

Experience
Symantec  November 2012 - Present
Jefferson Westside Neighbors   April 2011 - March 2015
Symantec  March 2011 - October 2012
Symantec  July 2010 - March 2011
Sophos  October 2008 - June 2010
Sophos  September 2006 - September 2008
Sophos  July 2005 - August 2006
Stream Global Services   March 2003 - October 2004
Ambrosia Restaurant  2002 - 2002
Hartnell Entertainment Industries   1998 - 1999

Skills
Support Management, Team Management, DLP, Network Security, Technical Support, Computer Security, Security, Antivirus, VMware, Windows Server, Enterprise Software, TCP/IP, Software Documentation, Linux, Information Security, Operating Systems, Disaster Recovery, Active Directory, Microsoft Exchange, Endpoint Security, Windows

Education
University of Oregon   1999 — 2001
Bachelor of Science

Georgia State University   1986 — 1987

University of South Carolina-Columbia   1984 — 1985

Punahou School   1976 — 1984
Diploma

Universitatis Illuminatis

Experience
Iowa State University  August 2014 - May 2015
Iowa State University  September 2013 - May 2015
Iowa State University  January 2014 - May 2014
Stream Global Services   May 2012 - August 2012

Skills
Career Counseling

Education
Iowa State University   2011 — 2015
BS, Counseling Psychology

Experience
BMC - Building Materials and Construction Services  October 2014 - Present
Dell SecureWorks  June 2014 - October 2014
Transamerica Financial Advisors, Inc.   January 2014 - March 2014
Stream Global Services   December 2012 - February 2013
Capital Commonwealth Capital Corp   March 2012 - September 2012
New York Life Insurance Company  June 2011 - September 2011
PC Tech and IT Helpdesk, Universal American Insurance   October 2010 - November 2010
L. Ortega & Associates of Tampa Bay, LLC   July 2010 - September 2010
PODS  February 2010 - June 2010

Skills
Windows 7, Troubleshooting, Help Desk Support, Software Installation, Technical Support, Hardware, Printers, Active Directory, Windows XP, Networking, Laptops, System Deployment, Customer Service, Citrix, Microsoft Office

Education
ITT Technical Institute-Tampa   2009 — 2011
Associates of Science, Computer Networking Systems

Newburgh Free Academy

Experience
Manpower  October 2014 - Present
Stream Global Services   June 2010 - Present
Silk Road Café   August 2009 - May 2010
Amici's Italian Restaurant   February 2008 - June 2009

Skills
Cooking, Call Centers, Customer Satisfaction

Education
Hudson County Community College
Associates of Applied Science, Culinary Arts

The University of South Dakota
Bachelors of Business Administration, Human Resource Management

Experience
Salesforce  March 2015 - Present
Insight Global  December 2014 - January 2015
Symantec  May 2011 - October 2014
Pacific Fishery Management Council   February 2005 - December 2011
ACS, a Xerox Company  April 2010 - October 2010
RadioShack  November 2007 - April 2010
Stream Global Services   December 2006 - August 2007
Aviation Safeguards  October 2005 - August 2007

Skills
Active Directory, DNS management, DNS administration, Windows XP Professional, Windows 7, Windows Server, Windows Server 2008, Windows Server 2003, Microsoft Office, Linux, Red Hat Linux, Embedded SQL, Sybase SQL Anywhere, SQL Server, DOS, Windows, Windows 9x, HTML, Access, C++, Borland C++, MS Project, Watchguard, Cisco, Cisco IOS, Hyper-V, VMware, VMware Server, VMware ESX, Veritas, Backup Exec, Symantec, Symantec Endpoint..., System Administration, System Design, Server Architecture, MS Exchange, Adobe Acrobat, IIS, Apache, Blackberry, Symantec Antivirus, DNS, Windows XP, Networking, DHCP, Troubleshooting, Cisco Technologies, Microsoft Exchange, Technical Support

Education
ITT Technical Institute-Online Division   2012 — 2015
Bachelor of Applied Science (B.A.Sc.), Information Systems and Cybersecurity

ITT Technical Institute-Online Division   2012 — 2015
Bachelor of Applied Science (B.A.Sc.), Information Technology Project Management

ITT Technical Institute-Portland   2010 — 2012
Associate of Science (A.S.), Computer Systems Networking and Telecommunications, 3.5

Experience
Alleman Hall McCoy Russell & Tuttle  June 2012 - Present
Oregon Food Bank  March 2012 - Present
Stream Global Services   October 2008 - November 2011
1-800-GOT-JUNK?  December 2006 - August 2008
College Pro  June 2005 - August 2005

Skills
Proficient in Adobe CS, Proficient in MS Office, Customer Service, Performance Auditing, Performance Analysis, Process Development, MSN AdCenter, Personal Branding, Graphic Design, Online Marketing, Quality Auditing, Staff Training, Meeting Management, Print Production, Group Training, Team Leadership, Team Coordination, Team Oriented, Team Supervision, Creative Problem Solving

Education
Gonzaga University - School of Business Administration   2003 — 2006
BBA, Marketing

Spokane Falls Community College   2006 — 2008
AAS, Graphic Design

Kettle Falls High School   1997 — 2001

Experience
Recruiting Operations Consultant   December 2014 - Present
Heartland IT Consulting  October 2012 - February 2014
RealPage, Inc.   February 2011 - September 2012
Fidelity Investments  March 2010 - November 2010
Encana Corporation  February 2010 - March 2010
Aerotek  August 2007 - August 2009
Hardin-Simmons University  August 2003 - March 2007
Stream Global Services   2007 - 2007

Skills
Account Management, Client Services, Recruitment, Leadership, Applicant Tracking..., Technical Recruiting, Talent Acquisition, Manage Client..., Business Relationship..., Recruiting, Financial Services, Program Management, PeopleSoft, Human Resources, Talent Management, Vendor Management, Building Relationships, CRM, Sales, Temporary Placement, Sourcing, Staffing Services, Employee Relations, Management, Strategy, Cold Calling, Onboarding, Temporary Staffing, Networking, Training, Hiring, Customer Satisfaction, Staff Augmentation, Consulting, Employee Training, Time Management, Permanent Placement, Personnel Management, IT Recruitment, Resume Writing, General Awesomeness, Employer Branding, Recruitment Advertising, Employee Benefits, Performance Management, Strategic Sourcing

Education
Hardin-Simmons University   2003 — 2007
B.B.S, Speech Communication, Psychology

Gunter High School   1999 — 2003

Experience
Stream Global Services   December 2013 - Present
Critical Intervention Services  November 2012 - May 2013
Walgreens  June 2011 - July 2011
US Navy  May 2002 - May 2010

Skills
Military Operations, Military, Force Protection, Military Training, Call Centers, Customer Service, Microsoft Office, Outlook, Bilingual, Security Clearance, Training, Leadership, Troubleshooting

Education
ITT Technical Institute-Tampa   2012 — 2014
Classes - Degree not yet earned, Information Technology

ATI Career Training Center-Miami   2011 — 2012
Certificate, Electronic Systems Technician

Everest University-Miami   2010 — 2011
Certificate, Pharmacy Technician/Assistant

Experience
Tulane Law School Clinic   August 2015 - Present
Herman, Herman & Katz, LLC   May 2015 - Present
Nevada Attorney General's Office  June 2014 - July 2014
Tulane Student Bar Association   September 2013 - June 2014
The LaVergne Law Group   May 2014 - May 2014
James B. Gabroy Medical Practice   January 2011 - August 2013
Stream Global Services   February 2008 - October 2010

Skills
Public Speaking, On-Air Talent, Law of Contract, Legal Research and..., Campaign Management, Radio Host, Policy Analysis, Legal Research, Political Science, Community Outreach, Government, Legal Writing, Research, Volunteer Management, Legislative Relations, Politics, Westlaw, Nonprofits

Education
Tulane University Law School   2013 — 2016
Doctor of Law (J.D.)

Humboldt-Universität zu Berlin   2014 — 2014

University of Nevada-Las Vegas   2011 — 2012
Bachelor of Arts (B.A.), Political Science and Government

Experience
GnC Family Desires   June 2011 - Present
Stature Electric  September 2007 - December 2011
Stream Global Services   July 2002 - May 2007

Skills
Marketing Strategy, Marketing, Team Building, Sales Management, New Business Development, Customer Service, Sales, Strategic Planning, Small Business, Negotiation, Retail, Merchandising, Inventory Management, Product Development, Business Planning, Key Account Management, Account Management, Sales Operations, Entrepreneurship, B2B, Direct Sales, Product Marketing, Coaching, Selling, Online Marketing, Sales Process, Start-ups, Market Planning, Social Media Marketing, Marketing Management, Team Management, Online Advertising, Customer Satisfaction, Team Leadership, Customer Retention, Business Strategy, Management, Training

Education
Mercy College   2011 — 2011

Jefferson Community College   2000 — 2002
Associate of Arts and Sciences (AAS), Business Administration and Management, General

Experience
Resource One, Inc.   May 2014 - Present
Tradesmen International, Inc.   June 2005 - May 2014
Stream Global Services   November 2011 - April 2013
Sitel  March 2011 - November 2011
Dharte Inc.   February 2000 - June 2005

Skills
Network & Systems..., Business Impact Analysis, Regulatory Adherence, Data Integrity/Recovery, Business Continuity and..., Contingency Planning, Research & Development, Risk Assessment, Cost Benefits Analysis, System Analyst, Quality Assurance..., Inventory Controller, Networking, Management, Cost Benefit, Call Centers, Recruiting, Security, Regulations, Integration, Training, Technical Support, Time Management, Quality Assurance, Project Planning, Project Management, Troubleshooting

Education
ITT Technical Institute-Indianapolis
Attended ITT Technical Institute for Computer and Information Sciences and Support Services

Portland Community College
Business Administration and Management, General

Experience
ebs Associates  2012 - Present
Stream Global Services   2011 - 2012
US Census Bureau  2010 - 2010
Revolutions Bookkeepers   2007 - 2009
The Stag's Head   2006 - 2008
Dachshund Rescue of Houston   2006 - 2006

Skills
Account Reconciliation, Bookkeeping, Payroll, Financial Reporting, QuickBooks, Accounts Payable, Accounting, Variance Analysis, Fixed Assets, Finance, Administration, CPA, Job Costing, Peachtree, Tax, Journal Entries, Time Management, Office Management, Financial Accounting, Balance, Accruals, Invoicing, Human Resources, Inventory Management, Spreadsheets, Preparation, Financial Analysis, Cost Accounting, Small Business, Sage, Cash Flow, Payroll Taxes, Management, Microsoft Excel, Leadership, Budgets, Customer Service, General Ledger, Tax Preparation, Accounts Receivable, Financial Statements, Bank Reconciliation

Education
University of Houston   1998 — 2000
Psychology

Houston Community College   1996 — 1998
Psychology

Kempner High School   1992 — 1996
Diploma, Basic Skills and Developmental/Remedial Education

Experience
Stream Global Services   November 2012 - Present

Skills
Call Centers, BPO, Workforce Management, Service Delivery, Technical Support, Contact Centers, Outsourcing, Customer Satisfaction, Sla, Customer Experience, Troubleshooting, Computer Hardware, Team Management, Active Directory, Windows 7, Transition Management, Customer Service, Vendor Management, XP, Windows Server

Education
Glendale Community College   2011 — 2015
Associate's degree, Business Administration and Management, General

Experience
Best Western International  November 2014 - Present
IMPACT Technology Recruiting, Discount Tire   July 2014 - October 2014
Aerotek  February 2012 - September 2012
Stream Global Services   November 2010 - September 2011
U-Haul International, Inc.   April 2010 - July 2010
TEKsystems  December 2009 - April 2010
United States Marine Corps  August 2004 - September 2009

Skills
Routers, Windows 7, Software Installation, Security, Troubleshooting, VMware, VPN, Help Desk Support, XP, Active Directory, Windows Server, Networking, Network Administration, Information Assurance, DoD, Cisco Technologies, System Administration, Wireless Networking, Computer Hardware, Computer Security, Technical Support, Network Security, DNS, Windows Vista, Hardware, Computer Repair, Security Clearance, Switches, CompTIA, Microsoft Exchange, VMware ESX, Security+, Operating Systems, DHCP, Information Security, Software Documentation, Disaster Recovery, Visio, Windows XP

Education
ITT Technical Institute-Phoenix   2010 — 2012
Associate of Science (A.S.), Computer Science

United States Marine Corps   2004 — 2005
Graduation Certificate, Technical training Data Network Specialist

Bennie Benson High School   1998 — 2003
High School Diploma, High School/Secondary Diplomas and Certificates

Experience
Stream Global Services   May 2012 - Present
University of Advancing Technology  August 2011 - May 2012

Skills
Level Design, Game Design, Unreal Editor, Unreal, Video Game Design, Narrative Design, Game Mechanics, Narrative, Video Games

Education
University of Advancing Technology   2011 — 2012
Bachelor of Arts, Game Design

Glendale Community College

Experience
.   2015 - Present
Denali Group  April 2015 - May 2015
Biogen Idec  November 2013 - February 2014
Purchasing Management Association of Boston (PMAB) now known as ISM-GB   2012 - 2014
Cubist Pharmaceuticals  September 2013 - October 2013
Vertex Pharmaceuticals  2011 - 2013
Stream Global Services   2010 - 2011
Harvard Medical School  1998 - 2009
Promethegen Corporation (Now Novogy, Inc.)   2008 - 2008
LeukoSite   1996 - 1998

Skills
Sourcing, Procurement, Staff Development, Strategic Sourcing, Supplier Management, Supply Management, Research Operations, Introduction of..., Project Planning, Biotechnology, Spend Analysis, Business Analysis, Management, E-procurement, Project Management, Process Improvement, Change Management, Operations Management, Outsourcing, Training, Purchasing, Vendor Management, Global Sourcing, Leadership, Cross-functional Team..., Contract Management, Program Management, Strategy, Lifesciences, Operations Research, Inventory Management, Start-ups, Analysis, Budgets, Business Planning, Business Process, Supply Chain, Supply Chain Management, Contract Negotiation, Forecasting, Business Process..., Logistics, Pharmaceutical Industry, Negotiation, ERP, Consulting, Strategic Planning, Data Analysis, Team Leadership, Business Strategy

Education
University of Massachusetts Boston
Master of Business Administration (M.B.A.), International Business

Harvard Extension School
Post-graduate Continuing Education, Courses in Journalism, Computer Science, Managemant, French, Spanish, and History.

University of Pennsylvania
Bachelor of Arts (BA), Biology/Biological Sciences, General

Brooks School
Diploma, Cum Laude, Distinction in English, French and Science

Experience
Stream Global Services   February 1983 - Present

Education
Harvard Business School
Master of Business Administration (MBA), Finance and Financial Management Services

Yale University - Yale School of Management
Bachelor of Commerce (B.Com.)

Experience
Sears Holdings Corporation  2013 - Present
Union Drive Community Center   November 2009 - September 2012
Stream Global Services   June 2011 - August 2011
Walmart  October 2008 - September 2009
Panera Bread  January 2006 - October 2008

Education
Iowa State University   2009 — 2012
Bachelor of Science Degree, Accounting

Western Iowa Tech Community College
General Studies

Experience
Stream Global Services   August 2012 - Present
3 Little Birds Daycare   January 2007 - October 2012
Village home school resource   November 2009 - June 2010
Secured funding  February 2000 - December 2002

Skills
Teaching, Microsoft Office, Customer Service, Fundraising, Microsoft Word, PowerPoint, Microsoft Excel, Data Entry, Cpr Certified, First Aid, Outlook, QuickBooks, Phone Skills, Phone Etiquette, Team Leadership, Bookkeeping, Customer Satisfaction, Cashiering, Accounts Receivable, Invoicing, Budgets

Education
Western culinary institute   2003 — 2004
Associate of Arts and Sciences (A.A.S.), Culinary Arts/Chef Training

Irvine Valley College   1999 — 2001
Associate of Arts (A.A.), General Studies

Experience
Stream Global Services   January 2012 - April 2013
Stream Global Services   March 2009 - January 2012
The Hastings Companies   June 2008 - February 2009
Morgan Stanley  July 2000 - July 2005
American Investment Services   September 1997 - July 2000

Skills
Lotus Notes, Outlook, Microsoft Excel, PeopleSoft, Employee Relations, Customer Satisfaction, Time Management, Leadership, Operations Management, Vendor Management, Employee Benefits, Microsoft Word, Management, Microsoft Office, Recruiting, System Administration, Human Resources, Call Centers, Administrative..., Customer Service, Access, Process Improvement, Employee Engagement, Team Building, PowerPoint, Performance Management, Payroll, Administration, Great Personality, Sales, Employee Training, Finance

Education
Illinois Central College   2005 — 2007

Morton High School

Experience
Greenway Medical  July 2013 - Present
Stream Global Services   July 2008 - July 2013

Skills
Customer Service, Technical Analysis, Employee Training, Server Administration, Technical Support, Call Centers, Windows 7, System Administration, Troubleshooting, Computer Hardware, Help Desk Support, Windows XP, Software Documentation, Laptops, Printers, Hardware Support, SQL, Customer Support, Software Installation, Remote Desktop, Microsoft Office, Networking, Process Improvement, Training, Windows, Customer Satisfaction, Salesforce.com

Education
St. Petersburg College   2006 — 2010

International Academy of Design   2004 — 2006
Associate's degree, Cinematography and Film/Video Production

Experience
Capital One  November 2013 - Present
Specific Experts   December 2010 - December 2013
Randstad US, Professionals  February 2013 - June 2013
Stream Global Services   December 2006 - December 2010
Network Rail  November 2001 - March 2006
Con-way Inc.  April 1999 - August 2001

Skills
Customer Service, Troubleshooting, Customer Satisfaction, Customer Experience, Customer Support, Technical Support, Call Centers, Problem Solving, Customer Relations, Servers, Computer Hardware, System Administration, Microsoft Office, Software Documentation, Active Directory, Windows, XP, Windows Server, TCP/IP, Routers, Windows Vista, Visio, Systems Analysis, Security, Access, Vendor Management, Help Desk Support, Windows XP, Network Administration, Documentation, Network Security, Testing, Desktop Support

Education
ITT Technical Institute-Portland   1983 — 1985
Associate’s Degree, Electronics Engineering, 3.2

Experience
Tech Mahindra  June 2013 - Present
Tech Mahindra  January 2011 - May 2013
Intelenet Global Services  August 2007 - December 2010
Stream Global Services   December 2000 - January 2006

Skills
Team Management, Operations Management, Transition Management, Process Management, MIS, CRM, Quality Assurance, Service Level Agreements, Strategic Planning, Coordination, Employee Training, Liaison, BPO, Sop, Call Center, Customer Service, Call Centers, Customer Experience, Management, Process Improvement, Service Delivery, Project Management, Business Process, Cost Engineering, Employee Engagement, Telecommunications, Outsourcing, Vendor Management, Performance Management, Operational Excellence, Contact Centers, Customer Satisfaction, Business Process..., Customer Retention, Offshoring, Call Center Development, Soft Skills, COPC, Business Transformation, Project Delivery, Resource Management, Sales Process, Business Analysis, Change Management, Stakeholder Management, Sales, Service Management, Leadership, People Management, Strategy

Education
Indian Institute of Management, Bangalore
Executive Education Program

University of Mumbai   1996 — 1998
Master of Arts

University of Mumbai   1990 — 1996
BA

Experience
Office of Naval Research  September 2015 - Present
Martin Army Community Hospital  April 2014 - September 2015
Fort Benning Tax Center   January 2014 - April 2014
Stream Global Services   February 2013 - October 2013

Education
Isenberg School of Management, UMass Amherst   2013 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General

Northeastern University   2005 — 2010
economics/political science, Economics

Experience
GRM  May 2012 - Present
Newtech, SA  September 2011 - Present
Stream Global Services   June 2009 - August 2011

Skills
Linux, MySQL, Virtualization, C++, Borland C++, Java, JavaScript, PHP, QTP, GCSA, Python, Unix Shell Scripting, Unix, Databases, PostgreSQL, SQL, PL/SQL, Linux System..., CSS, Web Services, C#, jQuery, Software Development, HTML, C, Ubuntu, Ruby, Shell Scripting, UML, Database Administration, Relational Databases, Microsoft SQL Server

Education
Universidad Autonoma de Santo Domingo   2005 — 2012
licensed in computers, informatic

Infotep   2000 — 2006
Electronics, Electrical and Electronics Engineering

Fabio A. Mota   2000 — 2004
bachelor in electricity, Electrical and Electronics Engineering

Hudson County Community College
Computer science (A. A. S), Computer Science

Infotep
A plus, Computer Engineering

Infotep
Microprocessor, Electrical, Electronics and Communications Engineering

Experience
White Shark Media  September 2013 - Present
Sitel  January 2007 - December 2013
Stream Global Services   January 2011 - June 2013

Skills
PPC, SEM, Google Adwords, Google Analytics, Conversion Optimization, Search Advertising, Keyword Research, MSN AdCenter, Landing Page..., Google Adwords..., PPC Bid Management, Mobile Advertising, Display Advertising, Organic Search, Yahoo Search Marketing, Online Advertising, Customer Service, Marketing Strategy, Social Media Marketing, Digital Marketing, Management, Advertising, Marketing, Sales, SEO, Strategic Planning

Education
George T Baker Aviation School
Bachelor's Degree, Major in Aviation Engineering

Miami Senior High School
Bachelor's Degree

Experience
De La Salle North Catholic High School  August 2015 - Present
GMA Construction, Inc.   March 2011 - June 2015
SeaPort Auto Wholesale, Inc.   October 2009 - March 2011
Material Flow & Conveyor Systems, Inc.   February 2007 - March 2009
First Insight  June 2005 - February 2007
Stream Global Services   July 2000 - May 2005

Skills
Active Directory, Computer Hardware, Marketing Management, Advertising, Troubleshooting, Windows Server, Servers, Technical Support, DNS, Operating Systems, Windows, Hardware, Apache, Android, PHP, MySQL, Networking, Software Installation, Security, Telecommunications, Enterprise Software, Training, Windows XP

Education
Heald College   2002 — 2004
Associate in Applied Science Degree; Associate in Applied Science Degree, Computer Technology; Networking Technology

Experience
CDI Corporation  January 2014 - Present
GameStop  November 2013 - January 2014
Intel Corporation  March 2012 - September 2013
Stream Global Services   May 2011 - February 2012
Hollister Co.  June 2006 - April 2010

Skills
Windows, Testing, Troubleshooting, Computer Hardware, SQL, Visio, Databases, Microsoft SQL Server, Networking, Management, Technical Support

Education
ITT Technical Institute-Portland   2009 — 2013
Bachelor of Applied Science (B.A.Sc.), Data Communications

ITT Technical Institute-Portland   2009 — 2011
Associate Of Applied Science Computer Network Systems, Information Technology

Experience
Convey Health Solutions ( Formerly NationsHealth)   February 2011 - Present
BioTime (NASDAQ: BTX)   March 2013 - Present
Questcor Pharmaceuticals (NASDAQ: QCOR)   October 2007 - August 2014
Stream Global Services   2008 - 2009
PolyMedica - Liberty Medical   1999 - 2007
Price Waterhouse Coopers  1994 - 1997

Education
University of Virginia - Darden Graduate School of Business Administration   2002 — 2004
MBA

Harvard University   1983 — 1987
AB, Psychology

Experience
TriWest Healthcare Alliance "Whatever It Takes"   June 2015 - Present
AppleOne Employment Services  October 2014 - June 2015
RevSolve, Inc.   March 2013 - October 2014
Stream Global Services   October 2011 - February 2013
APAC Customer Services  November 2010 - September 2011

Skills
Active Directory, Call Centers, Computer Hardware, Leadership, Management, Microsoft Office, Network Security, Networking, Operating Systems, Program Management, Security, Servers, System Administration, VMware, VPN, Windows, Windows 7, Windows Server, Software Installation, Windows XP, Technical Support, Troubleshooting, Help Desk Support

Education
ITT Technical Institute-Phoenix   2011 — 2014
Bachelor's Degree, Information Systems and Cybersecurity

ITT Technical Institute-Tucson   2009 — 2011
Associate of Science (A.S.), Network and System Administration/Administrator

Nogales High School   2005 — 2009
Diploma, General Studies

Experience
Holiday Retirement  May 2013 - Present
Robert Half Technology  March 2013 - May 2013
ITT Technical Institute  October 2012 - February 2013
Aerotek  April 2012 - May 2012
Stream Global Services   January 2011 - February 2012
ITT Technical Institute  April 2010 - October 2010
Northwest Staffing Resources  February 2009 - March 2009
Full e-Mersion   June 2008 - September 2008
Avery Dennison  April 2007 - February 2008
Amgen and Countrywide   January 2005 - April 2007

Skills
Windows 7, Computer Hardware, Active Directory, Troubleshooting, Windows Server, XP, Network Administration, Network Security, Windows Vista, Operating Systems, Networking, Windows, Software Installation, Microsoft Office, Linux, VMware, DHCP, Routers, Joomla, Macintosh Applications, Linux Server, Antivirus, Help Desk Support, Information Technology, Laptops, Technical Support, System Administration, Visio, Security, Printers, Servers, SharePoint, Wireless Networking, Windows XP, OS X, Data Entry, VPN, Software Documentation, Microsoft Exchange, Cisco Technologies, Call Centers, Training

Education
ITT Technical Institute-Portland   2010 — 2012
Associate of Science (AS), Information Technology

Experience
ME ELECMETAL  April 2014 - Present
Stream Global Services   September 2012 - July 2013
Allied Forces Temporary Services  July 2012 - September 2012

Skills
Process Scheduler, Architectural Drawings, Submittals, OSHA 10, Navisworks, Customer Satisfaction, Customer-focused Service, Highly Reliable, Autodesk Software, Carpentry, Highly motivated..., Data Entry, Construction Drawings, AutoCAD Architecture, BIM, Revit, Customer Service

Education
ITT Technical Institute-Tempe   2012 — 2014
Associate's degree, Architectural Drafting and Architectural CAD/CADD

Experience
Matrix Medical Network  April 2015 - Present
Arizona Digestive Health, P.C.   August 2013 - March 2015
DeVry University  March 2012 - August 2013
Stream Global Services   July 2010 - March 2012
Hollywood Video  May 2009 - April 2010
Dollar Tree Stores  March 2006 - December 2008

Skills
Time Management, Data Entry, Customer Service, Customer-focused Service, Troubleshooting, Organization &..., Friendly Personality, Critical Thinking, Networking, Communication, Accountability, Marketing, Public Speaking, Multi Tasking, Front Office Management, Digital Archiving, Morale, Front Office, Training, Team Building, Empathy, Credentialing, Employee Morale, Easily Adaptable, Healthcare, Management, Resume Writing, Customer Retention, Leadership Development, Staff Development, Leadership

Education
Grand Canyon University   2013 — 2014
Master of Business Administration (M.B.A.), 3.400 GPA

DeVry University, Phoenix   2008 — 2011
Bachelor of Science (B.S.), Business Administration

Experience
Providence Health & Services  November 2014 - Present
OCHIN, Inc.   October 2013 - August 2014
Providence Health & Services  March 2012 - October 2013
Stream Global Services   October 2011 - March 2012
Kitty Hawk Sports   March 2008 - August 2009
Tolt Service Group  March 2007 - September 2007
Sonora Quest Laboratories  October 2004 - March 2007

Skills
Troubleshooting, Technical Support, Healthcare Information..., Hardware, Project Management, System Deployment, Information Technology, Active Directory, Windows 7, Microsoft Office, Computer Hardware, Windows, Epic Systems, IT Management, VMware, Help Desk Support, Network Administration, Team Leadership, Switches, Citrix, Remote Desktop, Microsoft Exchange, Apache, DNS, Laptops, Project Coordination, VB.NET, Microsoft SQL Server, Project Planning, Server 2000-2008, CCNA Routing, HP Support Specialist, Cisco Switching, Structured Cabling, Logistics Management, MS Project, Print Management, Hardware Diagnostics, Enterprise Systems..., Enterprise IT..., Enterprise IT Strategy, Process Management, Employee Training, Team Training, Staffing Coordination, Interviewing Skills, Hiring Practices, Inventory Management, Inventory Analysis, Software Documentation

Education
ITT Technical Institute-Portland   2013 — 2014
Bachelor's degree, Information Technology Project Management, B

ITT-Technical Institute   2010 — 2012
Associate's degree, Computer Systems Networking and Telecommunications

Scottsdale Community College   2002 — 2003
Candidate, Computer Science, Information Technology

Coronado High School   1995 — 2000
Diploma, General Studies

Experience
Associa  December 2014 - Present
SourceHOV  March 2014 - August 2014
Stream Global Services   February 2012 - March 2014
Stream Global Services   May 2011 - February 2012
Ceridian  November 2009 - May 2011
General Electric  January 2006 - November 2009
Reed Elsevier / Harcourt Assessment   2002 - 2006
Carlson Wagonlit Travel  1998 - November 2001
Regis Corporation  1997 - 1998

Skills
Leadership, Pricing, Finance, Process Improvement, Vendor Management, Business Process..., Outsourcing, Strategy, Time Management, Financial Analysis, Cross-functional Team..., Investments, Forecasting, Management, CRM, Change Management, Strategic Planning, Financial Modeling, Project Management, Program Management, Policy, Six Sigma, Business Analysis, Team Building, ERP, Business Intelligence, Analysis, Risk Management, BPO, Business Process, People Development, Negotiation, Information Security, Application Lifecycle..., IT Management, Acquisition Integration, Competitive Analysis, Managerial Finance, Project Finance, Corporate Finance, Structured Finance, Quantitative Finance, Financial Planning, Financial Reporting, Financial Markets, Financial Accounting, Financial Audits, CFOs, CFO

Education
The University of Texas at San Antonio   2003 — 2005
Master of Business Administration (MBA), Finance

Gustavus Adolphus College   1992 — 1996

Faribault High School   1989 — 1992

Experience
Avaya  September 2014 - June 2015
Five9  September 2011 - August 2014
Stream Global Services   October 2009 - October 2011
eTelecare Global Solutions  April 2004 - October 2009
Phase2 Solutions, Inc.   April 2002 - April 2004
Argent Voice Services, Inc.   January 2001 - March 2002
ASA Solutions, Inc   April 1996 - January 2001
Honeywell Industrial Automation and Control  June 1992 - April 1996

Skills
Vendor Management, Outsourcing, SaaS, PCI Standards, Executive Reporting, Call Center, Enterprise Software, Global Management, Cross-functional Team..., Process Improvement, Business Intelligence, Data Center, SQL, Data Warehousing, Application Architecture, Business Analysis, Integration, Call Centers, Agile Methodologies, Cloud Computing

Education
University of Arizona   1989 — 1991
Bachelor of Science in Business Administration, Management Information Systems (MIS)

Ithaca College   1985 — 1988
Music

Cortland High School   1982 — 1985

Experience
Crane & Co.   August 2013 - Present
Resources Global Professionals  2011 - July 2013
Stream Global Services   October 2008 - December 2010
3Com  2006 - 2008
Moduslink (CMGI) / Modus Media   2003 - 2005
Celarix  2000 - 2002
The Learning Company  1993 - 1998

Skills
SEC filings, Sarbanes-Oxley Act, Mergers, Cash Management, Forecasting, Revenue Recognition, Executive Management, Financial Reporting, Restructuring, Financial Modeling, Start-ups, Finance, Due Diligence, Financial Analysis, Strategic Financial..., Outsourcing, BPO, Accounting, Offshoring, Risk Management, Mergers & Acquisitions, Managerial Finance, Business Process..., Variance Analysis

Education
University of Massachusetts at Amherst - Isenberg School of Management   1984 — 1988
Bachelor of Business Administration (B.B.A.), Accounting

Experience
CompuCom  July 2013 - Present
Casino Arizona/Talking Stick Resort   April 2010 - January 2013
AAA Northern California, Nevada, Utah   September 2009 - March 2010
Stream Global Services   September 2006 - November 2009
Stream Global Solutions   September 2006 - November 2009
2004-2006  July 2004 - June 2006
ReZsolutions Inc   January 1998 - December 1999
Best Western International  January 1991 - January 1998

Skills
Troubleshooting, Software Documentation, Technical Support, Integration, Microsoft Exchange, IT Management, Networking, Testing, Software Installation, Windows, Hardware, Training, Access, Leadership, Management, Help Desk Support, Call Centers, Customer Service, IP, Microsoft Office, Account Management, Security, Information Technology, Active Directory, Servers, XP, Operating Systems, VPN, Laptops, Windows 7, Printers, Windows Server, DHCP, Windows XP, IT Operations, VMware, Network Administration

Education
University of Phoenix   2000 — 2002

Redlands High School   1983 — 1985
High School Diploma

Glendale Community College
Computer Information Systems

Intensive Trainers Institute

Experience
Amazon Web Services  August 2015 - Present
Amazon Web Services  July 2013 - August 2015
Big Fish Games  August 2012 - July 2013
Intel  2012 - August 2012
XpressBet, LLC   August 2010 - December 2011
EasyStreet Online Services  May 2002 - March 2009
Stream Global Services   July 2000 - February 2001

Skills
System Administration, Red Hat Linux, Apache, Perl, Linux, Python, Git, HTML/XML, CentOS, Fedora, Java, JBoss, Tomcat, MySQL, Eclipse, SQLite, MongoDB, Subversion, Systems Management, Systems Engineering, UML, Kerberos, LDAP, Postfix, PostgreSQL, JSON, REST, CSS, C++, Embedded Linux, Embedded Systems, Arduino, ARM, Ubuntu, VMware, Xen, Linux KVM, NetApp, SAN, NAS, 10G Ethernet, Virtualization, Wikis, Clustered Systems, SSL, DNS, Network Devices, Cfengine, System Automation, Encryption

Education
Heald College-Portland   2000 — 2002
Associate of Arts and Sciences (AAS), Computer Technology/Computer Systems Technology

Heald College-Portland   2000 — 2002
Associate of Arts and Sciences (AAS), Computer Systems Networking and Telecommunications

Experience
Washpat LLC   2007 - Present
Stream Global Services   2005 - 2007

Skills
Analysis, Six Sigma, Lean Manufacturing, Industrial Engineering, Process Improvement, DMAIC, Certified Green Belt

Education
Georgia Institute of Technology   1997 — 2002
BS Industrial Engineering

Experience
Fast-teks Inc   April 2006 - Present
Abacus In-Home Tutoring  2011 - 2013
Stream Global Services   August 2005 - April 2006
Anheuser-Busch  March 1994 - July 2005
United States Marine Corps  January 1996 - September 2000

Skills
Active Directory, Windows 7, Computer Hardware, Cisco Technologies, VPN, DNS, Virtualization, Servers, ITIL, DHCP, Windows Server, VMware, Network Administration, Troubleshooting, Microsoft Exchange, System Administration, Operating Systems, Firewalls, Disaster Recovery, Network Security, Antivirus

Education
ITT Technical Institute-Tampa   2008 — 2010
Bachelor's Degree, Information Systems Security

ITT Technical Institute-Tampa   2005 — 2007
Associate of Science (A.S.), Computer Systems Networking

Experience
Stream Global Services   May 2013 - Present
Ceridian  October 2008 - Present
Ceridian  October 2006 - October 2008
Ceridian  July 2000 - October 2006

Skills
Onboarding, HR Consulting, Benefits Administration, Management, Human Resources, Leadership, Employee Benefits, COBRA, Strategic HR, Mergers & Acquisitions

Education
Carlson School of Management   2010 — 2011
Certificate of Completion, Executive Leadership Development Program

Metropolitan State University   1986 — 1988
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.56

Illinois State University   1980 — 1981
Business Administration and Management, General, 3.5

Experience
Mercer  March 2013 - Present
Mercer  July 2011 - Present
Mercer  March 2010 - June 2011
Plan Canada  September 2009 - November 2009
Kids Help Phone  May 2009 - August 2009
Stream Global Services   June 2005 - August 2008
United Way of Leeds & Grenville   May 2003 - August 2004
DBIA Brockville   May 2002 - August 2002

Skills
Microsoft Office, Human Resources, Recruiting, Performance Management, Microsoft Word, Personnel Management, Customer Service, Research, Microsoft Excel, Employee Relations, Employee Training, Management

Education
George Brown College   2008 — 2009
Human Resources Management Certificate, Human Resources

Western University   2001 — 2005
BMusA, Music

Brockville Collegiate Institute

Experience
Ameriprise Financial Services, Inc.   October 2014 - Present
Convergys  August 2014 - October 2014
Stream Global Services   August 2013 - August 2014
Stream Global Services   June 2012 - August 2013
Deutsche Bank  August 2009 - June 2012
Georgetown University Alumni & Student Federal Credit Union  March 2008 - March 2009
Georgetown University Alumni & Student Federal Credit Union  November 2006 - March 2008
Online Sales Group, LLC   June 2006 - December 2006
Kasson State Bank   September 2003 - August 2005

Skills
Competitive Analysis, Analysis, Valuation, Financial Modeling, Financial Analysis, Project Management, Strategic Planning, Budgets, Leadership, Business Analysis, Business Development

Education
Georgetown University - The McDonough School of Business   2005 — 2009
Bachelor of Science (B.S.), Finance, International Business, Spanish

Universitat Pompeu Fabra   2008 — 2008
Study abroad program

Experience
First Data Corporation  June 2011 - Present
One Contact Canada Inc.   December 2008 - April 2010
Stream Global Services   June 2008 - September 2008
Volt Technical Services  August 2007 - March 2008
First Media Group Inc  2003 - 2007
Friendly Computer Guys Inc   January 1996 - January 2002

Skills
Technical Support, Operating Systems, Microsoft Office, Network Support, Customer Service, Windows, Troubleshooting, Active Listening, Call Center, Accurate Data Entry, Effective Communication, People Skills, English/Spanish..., Customer Satisfaction, Call Centers, Telephone Skills, Windows 7, XP, Software Installation, Computer Hardware, Software Documentation, Networking, Windows XP

Education
George Brown College Continuing Education   2014 — 2016
Essential Skills in Fashion Certificate., Industial Sewing, Apparel Construction, Pattern Drafting.

Humber College of Applied Arts
Art/Art Studies, General

Experience
Basic Energy Services  March 2013 - Present
Microsoft  September 2012 - March 2013
528 Armor Storage   June 2012 - October 2012
State Farm Insurance  April 2012 - July 2012
Stream Global Services   November 2011 - June 2012
Bank of America  June 2010 - November 2011
AT&T  August 2008 - April 2010
Blockbuster  February 2005 - July 2007
QuikTrip  March 2003 - February 2005

Skills
Call Center, Telecommunications, T1, Customer Satisfaction, DSL, Troubleshooting, Wireless, VoIP, Avaya, Telephony, Customer Experience, Customer Retention, Technical Support, Customer Service, Escalation, Routers, Long Distance, Cabling, Cellular Communications, Windows 7, Call Centers

Education
ITT Technical Institute-Arlington   2004 — 2006
Computer and Information Sciences and Support Services, 3.9

SouthWest Highschool   2000 — 2004
Diploma, ALL, 3.6

Experience
West Maui Media Group   September 2014 - Present
Freelance Sound Designer / Camera Operator   March 2013 - Present
AM Technical Solutions, Inc  October 2013 - September 2014
Fred Meyer  October 2012 - February 2013
Stream Global Services   January 2012 - October 2012
Know Local Media   June 2011 - January 2012
George Fox University  August 2009 - May 2011
George Fox University  January 2008 - May 2011
George Fox University  December 2010 - December 2010

Skills
Pro Tools, Final Cut Pro, Photoshop, Editing, Mac, Videography, Post Production, Sound Design, After Effects, Video Editing, Camera Operator, Live Sound, Live Recording, Location Recording, Wirecast, DVD Studio Pro, Camera, Photography, Compressor, Microsoft Office, Soundtrack Pro, Field Recording, Boom Operator, Dialogue Editing, Technologically Savvy, Customer Service, Cinematography, Film Editing, Final Cut Studio, Producing, Recording

Education
George Fox University   2007 — 2011
Bachelor of Arts, Cinema & Media Communication; Audio Production, Production

Experience
Target  August 2011 - Present
Stay at Home Dad  January 2012 - September 2012
Verizon Wireless  February 2010 - April 2011
Stream Global Services   June 2008 - February 2010
Express Locations, Inc   May 2006 - June 2008
Living Head Recording Studio   August 2006 - May 2007
Maricopa Community Colleges  June 2005 - May 2007
Maricopa Community Colleges  January 2004 - June 2005

Skills
Studio Recording, MIDI, Synthesizers, Audio Engineering, Dreamweaver, Sound Design, Graphic Design, Photoshop, Recording, Adobe Creative Suite, Web Design, Photography, Audio Editing, Illustrator, Pro Tools

Education
Glendale Community College   2004 — 2007
Associate's Degree in Applied Science, Audio Production Technology

Olive Tree High School   2000 — 2004
HS Diploma

Experience
Remedy Intelligent Staffing  December 2010 - Present
Multnomah County Library - Central Branch   March 2014 - December 2014
Multnomah County Elections Divisions   October 2012 - March 2014
Cedar Mills Public Library   January 2010 - December 2011
Stream Global Services   January 2006 - December 2008

Skills
Libraries, Data Entry, Customer Service, Research, Community Outreach, Nonprofits, Editing, Public Speaking, Microsoft Office, Blogging

Education
Highline College   2011 — 2011
Library Science, Specializing in Book Repair

Portland State University   2004 — 2006
Bachelor of Arts (B.A.), Social Sciences

Experience
Stream Global Services   December 2009 - May 2012
Don Frank Flooring   May 2007 - August 2007
Don Frank Flooring   May 2007 - August 2007

Skills
Customer Service, Computer Hardware, Change Management, Call Center, Call Centers, Troubleshooting, Management

Education
ITT Technical Institute-Portland   2009 — 2012
Associates of Applied Science, Computer Networking Administation

Experience
Oracle  February 2014 - July 2014
Stream Global Services   October 2013 - February 2014
OptionSoft Technologies Inc.   March 2012 - August 2013
Bergelectric  August 2008 - August 2009
Mitchell1  February 2003 - August 2006

Skills
HTML, Windows, Help Desk Support, Computer Repair, Computer Maintenance, software support, Technical Editing, Data Entry, Windows 7, Windows Vista, Windows XP, Microsoft Windows 98, Windows 2000, Technical Support, Hardware Support, Operating Systems, Software, Software Documentation, Training, Visio, XP

Education
ITT Technical Institute-San Diego   2006 — 2008

Experience
Stream Global Services   October 2011 - Present
Stangel Pharmacy   August 2007 - December 2011
Daves World   June 2011 - October 2011

Skills
Billing Systems, Customer Satisfaction, Call Center, Telecommunications..., Invoicing, Telecommunications, Customer Service, Outlook, Software Documentation, Data Entry

Education
Iowa Western Community College   2009 — 2011

West Monona High School   2006 — 2009

Experience
Bankers Life and Casualty Company  September 2014 - February 2015
Express Professionals - Salem OR   April 2014 - June 2014
Stream Global Services   October 2013 - February 2014
Northwest Liberty Tax Service   January 2010 - April 2010

Skills
Life Insurance, Critical Illness, Windows Vista, Medicare Supplements, Mathematics, Long-term Care, Microsoft Office, Windows 7, Internet Troubleshooting, Troubleshooting, Excellent Retention and..., Power Tools, Windows XP, Writing, Networking, Computer Hardware, Technical Support, Customer Support, Customer Service

Education
ITT Technical Institute-Portland   2013 — 2015
Associate's degree, Network and System Administration/Administrator

Experience
Daimler Trucks North America  December 2013 - Present
Wells Fargo  2012 - 2013
Stream Global Services   September 2009 - January 2012
Underwriters Laboratories  May 2008 - February 2009
PETCO Animal Supplies, Inc.   June 2005 - March 2008

Skills
Extensive experience..., Installed and..., and configured..., Installed and..., Edited group policies..., Implemented LAN using..., Used system monitor and..., Subnetted class C..., Configured name..., Used administrative..., Expert with Excel,..., Strong negotiation..., Knowledge of business..., Proven ability to..., Excellent analytical,..., Congenial and..., Strong attention to...

Education
Heald College-Portland   2009 — 2013
Associate of Arts and Sciences (A.A.S.), Network and System Administration/Administrator

Experience
iQor  January 2014 - Present
Stream Global Services   April 2012 - January 2014
Walmart  August 2007 - April 2012

Skills
Troubleshooting, Networking, Security, Computer Hardware, Routers, Microsoft Office, Windows XP, Windows 7, Windows Server, Hardware, Software Installation, Laptops, Network Security, Servers, Technical Support

Education
ITT Technical Institute-Tampa   2011 — 2013
Associate's degree, Computer Science, 3.6

Experience
Saint Leo University  March 2014 - Present
Stream Global Services   December 2013 - March 2014
United States Postal Service  December 2006 - January 2007
Family Dollar  September 2005 - January 2006

Skills
Microsoft Word, Microsoft Excel, PowerPoint, Windows Server, Active Directory, VMware, Windows 7, Visual Basic, SQL

Education
ITT Technical Institute-Tampa
Associate of Science (AS), Network and System Administration/Administrator, 4.0 GPA

Experience
Stream Global Services   2011 - 2014

Education
ITT Technical Institute-Portland