Stream Global Services
Industry: Company
DescriptionStream Global Services, was a BPO company acquired by Convergys through a definitive merger, together with more than 37,000 employees in 22 countries and 50 contact centers. The footprint of the company included countries across North America, Europe, Asia Pacific, Latin America, Middle East and Africa. Headquarters: Eagan, Minnesota, United States CEO: Kathryn V. Marinello (20 Aug 2010–) Number of employees: 37,000 Subsidiaries: Stream International, Inc., eTelecare, Parent organizations: Convergys, Sgs Holdings Inc.
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Stream Global Services Employees
USPS November 1997 - March 2014
Stream Global Services July 1997 - November 1997
SportWorks October 1995 - November 1996
Norm Thompson Outfitters September 1986 - August 1994
Skills
Certified PC..., Management, Budgets, Technical Support, Networking, Warehousing, Computer Hardware, Supervisory Skills, Troubleshooting, Shipping & Receiving, PC Repair, Guitar Repair & Lessons
Education
Portland Community College 1993 — 1994
Computer and Information Sciences and Support Services, 4.0
Computer Career Institute 1984 — 1984
Diploma in Business Data Processing, Computer Hardware & Software Applications, 3.0
Portland Community College 1978 — 1979
Elective Courses
Unysis January 2015 - Present
Stream Global Services September 2012 - September 2013
US Army September 2000 - August 2005
Skills
Technical Support, Customer Satisfaction, Call Centers, Workforce Management, Customer Experience, Contact Centers, BPO, Troubleshooting, Sla, Service Delivery, Customer Support, Avaya, Computer Hardware, Customer Service, Team Management, Windows XP, Windows 7, Outsourcing, Inbound Marketing, Call Center Development, Programming, GNU/Linux, Linux Desktop, Computer Networking
Education
Portland Community College 2006 — 2014
Associate's Degree, Electrical and Electronics Engineering
Shilo Inns September 2014 - Present
Awesome Birthparents December 2010 - Present
Stream Global Services March 2013 - June 2014
FamilyCare Health Plans April 2010 - May 2012
Larkspur Landing Hotel July 2011 - March 2012
Dr. Huamani DC April 2008 - May 2011
CSR Staffing: Epiq Systems July 2008 - April 2009
Taco Bell Restaurant July 2006 - December 2007
Family Care Medical Clinic February 2005 - June 2006
Skills
Microsoft Office, Excel, Word, PowerPoint, Photoshop, Outlook, Basic Accounting, Painter, ICD-9, CPT, HIPAA, Cpr Certified, First Aid, Medical Terminology, Billing, Cash Management, Claims, Customer Service, Mentoring, American Sign Language, Organizing, Responsibility, Data Entry, Management, Medical Transcription, Medical Records, Keyboarding, Ten Key, Microsoft Excel, Microsoft Word, Fax, Invoicing, Filing, Marketing
Education
Portland State University 2012 — 2014
Bachelor of Science (BS), Social Sciences, 3.0+
Portland Community College 2010 — 2012
Associate's degree, Psychology/Social Science
Western Business College (Everest) 2003 — 2005
Diploma, Medical Administrative Assisting/Medical Insurance Billing and Coding
Central County Occupational Center 1999 — 2000
Certificate, Multimedia Design, 4.0
Ross Stores, Inc. July 2015 - Present
UserTesting May 2015 - Present
Liberty Cab 2008 - 2015
Stream Global Services October 2006 - May 2008
Skills
HTML, CSS, Technical Support, Customer Service, Windows, Web Design, Website Development, Call Centers, Dispatching, Bookkeeping, Microsoft Office, General Office Skills
Education
Portland State University 1998 — 2000
Computer Science
Portland Community College 1996 — 1998
Information Technology
Lake Oswego High School 1992 — 1996
NAVEX Global September 2014 - Present
Innovative Technical Solutions June 2013 - September 2014
Pacific Natural Foods December 2010 - June 2013
LifeWise Health Plan of Oregon January 2008 - December 2010
Schnitzer Steel March 2007 - November 2008
Kroger September 2002 - March 2007
DIRECTV January 2001 - January 2002
Stream Global Services January 1999 - January 2001
Skills
Windows Server, Microsoft Exchange, Technical Support, XP, Operating Systems, Virtualization, Citrix, Hardware, Windows, Software Documentation, Laptops, WAN, Networking, Blackberry, Citrix Metaframe, Active Directory, Project Management, Vendor Management, Troubleshooting, Customer Service, System Administration, Microsoft Office, Microsoft Excel, Hardware Support, Remote Desktop, Project Planning, Windows 7, VMware, Innatrack ERP, Process Improvement, Disaster Recovery, DHCP, DNS, Windows XP
Education
Quick Start 2013 — 2013
VMware vSphere 5.1 Fast Track
Portland Community College 1996 — 1997
n/a, Course work completed
Tualatin High School 1992 — 1996
Hillsboro School District April 2015 - Present
DeVry University January 2012 - May 2012
Stream Global Services October 2007 - December 2007
United States Marine Corps March 2007 - August 2007
Skills
Troubleshooting, Chromebook Admin Console, Jamf, Casper Suite, Automated Remote..., SCCM, Active Directory, Apple Laptop Support..., Print Servers, Analysis, Team Management, System Administration, Network Administration, Technical Support, Laptops, Computer Hardware, Computer Repair, Visio, Microsoft Project, Access, PowerPoint, Microsoft Word, Computer Maintenance, Technical Translation, Technical Analysis, Customer Satisfaction, Windows 7, Windows 8, iPad Support, Chromebook, C++, JavaScript, Web Design, Technical Writing, Time Management, Training, Microsoft Office, Microsoft Excel, Customer Service
Education
Portland Community College
Associate of Science (AS), Information Technology, In progress
MW Sheppard LLC July 2013 - Present
Gresham Transfer March 2015 - July 2015
Townsend Farms June 2010 - September 2014
Outsource Your App, Inc. September 2010 - June 2013
Stream Global Services July 2010 - November 2010
Iguanasoft 2006 - October 2008
Intel September 2002 - September 2004
Intel 1999 - September 2002
Ethergate January 1996 - August 1999
Skills
iOS, Quality Control, Applications, IOS App Tester, Tester, Windows Server, Mobile Technology, Testing, System Testing, Automation, Test Automation, Mobile Devices, Mobile Phone Apps, Mobile Design, Mobile Advertising, Customer Service, Software Projects, Windows 7, Windows Vista, Windows XP Pro, Windows 2000, Windows Services, Mac OS, Mac OS X Server, Computer Hardware, Computer System..., Chipset, Management, Professional Phone..., Mobile Phone Software, Mobile Games, Mobile Game Development, Software Quality, Debugging, Information Technology, Microsoft Exchange, Troubleshooting, Enterprise Software, Security, Servers, Technical Support, System Administration, Disaster Recovery, Software Documentation, Project Management
Education
Portland Community College 2009 — 2011
Information Technology
Capital High 2004 — 2006
GED
Kiona-Benton City School 1984 — 1988
ClearBridge Technology Group October 2014 - Present
Discount Cab March 2014 - Present
Stream Global Services August 2013 - March 2014
Streets of New York Pizza April 2013 - August 2013
Revana April 2011 - August 2012
Buddy's Famous Chicken n Fish August 2009 - April 2011
Site Tech May 2008 - February 2009
US Navy September 2001 - May 2008
Proton Productions January 1995 - September 2001
E! Entertainment Television May 1993 - January 1995
Skills
Food & Beverage, Hospitality, Food Service, Restaurant Management, Restaurants, Menu Development, Customer Service, Catering, Food, Hospitality Management, Inventory Management, P&L, Multi-unit, Team Building, Fine Dining, Culinary Skills, Sales, Banquets, Hospitality Industry, Management, Customer Satisfaction, Budgets, Leadership, Hotels
Education
South Mountain Community College 2012 — 2013
Certificate of Completion, CCNA, Comp Tia+
Palm Beach Atlantic University-West Palm Beach 2008 — 2010
Bachelor of Science (BS), Organizational Leadership
Umpqua Bank January 2015 - Present
CCCJS high tech networking group 2013 - Present
Notary Public September 2014 - Present
Contractor February 2014 - January 2015
Yahoo! September 2008 - August 2013
Stream Global Services August 2007 - September 2008
Autism Parents Network April 2004 - September 2008
Stream Global Services May 2001 - August 2007
Portland Basketball Officials Association November 1980 - March 2007
Oregon Road Runners Club January 1992 - June 2002
Skills
Training, Leadership, Customer Experience, Program Management, Software Documentation, Team Management, Management, Call Center, Project Management, Technical Writing, Troubleshooting, Training Delivery, Technical Support, Cross-functional Team..., Content Management, Vendor Management, Customer Service, Call Centers, Start-ups, Web Analytics, Quality Assurance, Team Leadership, User Experience, Captivate, Human Resources, Team Building, Coaching, Microsoft Office, CRM, Knowledge Management, Fundraising, Process Improvement, ADDIE, Performance Management, Technical Training, Hands-on Training, Recruiting, Learning Management..., Marketing, Networking, Social Media, Mobile Devices, E-commerce, Agile Methodologies, HTML, Copy Editing, SaaS, Non-profits, Curriculum Development, Custom Content Creation
Education
Portland State University 1982 — 1986
Communications, History
Milwaukie High school 1974 — 1978
High School Diploma, General Studies
Medical Staffing Network May 2015 - Present
Triplebeard.com May 2011 - Present
Saturday Mourning July 2010 - Present
Stream Global Services March 2006 - March 2009
Blockbuster Video October 2003 - March 2006
US Army January 1998 - January 2003
Skills
Film Editing, Film Criticism, Film Production, After Effects, Video Production, Film, Post Production, Final Cut Studio, Motion Graphics, Final Cut Pro, Photoshop, Multimedia, Flash, Web Design, Graphic Design, DVD Studio Pro, Creative Direction, Adobe Creative Suite, Directing, Cinematography, Mac, Video Editing, Photography, Television, Premiere, Video, Videography, Blogging, Screenwriting, Camera Operating, Dreamweaver
Education
Portland Community College 2010 — 2012
Associates of Science, Multimedia
Portland State University 2003 — 2004
Business Management classes
Support.com August 2014 - September 2015
Sykes September 2013 - November 2013
Design Strategies May 2013 - August 2013
Ciber May 2012 - November 2012
Stream Global Services March 2010 - July 2011
Internet Cafe June 2003 - August 2007
Skills
Windows, Technical Support, Help Desk Support, Active Directory, Microsoft Office, Networking, Customer Satisfaction, Desktop Administration, VPN, RAID, NAS, BMC Remedy, Microsoft Exchange, SCCM, Track-It, Kaseya, Blackberry Enterprise..., Operating Systems, Servers, Hardware, PeopleSoft, Software Installation, ITIL, Windows 7, XP, Laptops, Group Policy, DHCP, Printers, DNS, Citrix, Windows XP
Education
Penn State University 2008 — 2009
Bachelor of Science (B.Sc.), Management Information Systems, General
Hillsborough Community College
Associate of Science (A.S.), Computer Engineering Technology/Technician
Skyline Integrative Medicine August 2015 - Present
NW Staffing Resources July 2015 - August 2015
Whole Foods Market May 2015 - July 2015
Epiq Systems August 2013 - May 2015
Stream Global Services May 2010 - August 2013
FedEx Office October 2009 - March 2010
YoSoy Vegan Bakery January 2006 - June 2009
Photobucket January 2006 - June 2009
Covad Communications August 2002 - December 2005
TimeCentre January 2000 - June 2002
Skills
Call Centers, Employee Relations, Customer Satisfaction, Management, Operations Management, Team Building, Process Improvement, VoIP, Training, Quality Assurance, Customer Service, Leadership, Information Technology, Technical Support, Project Management, Social Media, Vendor Management, HTML, Social Networking, Telecommunications, Contact Centers, Team Leadership, CRM, Troubleshooting, Customer Experience, Customer Retention, Performance Management, Outsourcing, Team Management
Education
Portland Community College 2010 — 2012
Creative Writing, 3.7
Natomas High School 1994 — 1998
High School, Creative Writing
Parametrix May 2008 - Present
Interdent June 2005 - May 2008
Sun Microsystems August 2004 - July 2005
CenturyLink 2002 - 2003
Stream Global Services September 1999 - June 2002
Skills
Network Administration, Windows Server, Hardware Installation, Active Directory, Software Configuration..., Servers, Switches, WAN, Workstations, Cisco, Account Management, Windows, Routers, TCP/IP, Troubleshooting, Telecommunications, Microsoft Office, Call Center, Computer Hardware, XP, Windows Server 2003, Software Installation, Customer Relations, Networking, System Administration, Technical Support, Microsoft Exchange, Customer Service, Windows 7, Integration, Cisco Routers, Disaster Recovery, CCNA, Hardware, Firewalls, Printers, CompTIA A+, Data Center, Cisco Technologies
Education
Portland Community College
AA, Computer Information Systems
Best Western Newberg Inn June 2015 - Present
Planetary Annihilation Competitions and Esports February 2014 - August 2014
Ballistic Logistics December 2013 - July 2014
Indie Game Mag February 2014 - June 2014
Stream Global Services June 2012 - September 2013
Spacemine Studious April 2012 - December 2012
Emp Productions February 2012 - March 2012
Skills
Voice Actor, Creative Writer, Avid Gamer, Voice Acting, Desktop Computers, Technical Support, PC building, Escalation, Fiction Writing, Casting, YouTube, Live Video Streaming, Novels
Education
Portland Community College 2015 — 2017
Associate’s Degree, English
Newberg High School 2008 — 2011
New Approach Oregon - Yes on 91 July 2014 - November 2014
Blitz Sports Pub September 2013 - February 2014
Stream Global Services September 2012 - September 2013
McMenamins June 2010 - September 2012
Dutch Bros August 2008 - July 2009
Dingo's Fresh Mexican Grill and Tequila Bar April 2008 - July 2008
Willamette Valley Country Club June 2005 - June 2006
Skills
Menu Development, Restaurants, Banquets, Food, POS, Editing, Food & Beverage, Hospitality, Time Management, Teamwork, Advertising, Cooking, Food Service, Food Quality, Coffee, Barista Training, Espresso, Inventory Management, Customer Service, Event Planning, Facebook, Merchandising, Certified Priest, Management, Writing, Social Networking, Event Management, Social Media, Strategy, Marketing, Public Relations
Education
Portland Community College 2014 — 2016
Oregon Transfer Degree, Political Science and Government
Oregon Culinary Institute 2010 — 2010
Clackamas Community College 2005-2007Oregon 2005 — 2007
Work, Political Science and Journalism
Canby High School 2000 — 2004
Diploma
Jessica Denham February 2010 - Present
County of Sonoma July 2007 - January 2010
General Dynamics OTS May 2006 - May 2007
Kelly Services May 2005 - May 2006
Lane County Human Services Commission November 2000 - September 2004
InAct, Inc. August 1998 - February 2000
Stream Global Services November 1997 - July 1998
Skills
Published Author, Clutter Control, Organization, Computer Software..., Communication Training, Leading Meetings, Non-disclosure..., Travel Planning, Company Newsletters, Digital Dictation, Records Management, Typing, Outlook, Microsoft Excel, Microsoft Word, Wordpress, PowerPoint, SharePoint, Microsoft Publisher, InfoPath, Proofreading, First Aid, Cpr Certified, Research, Government
Education
University of Oregon 2001 — 2004
History
Portland State University 1998 — 1999
Nike September 2013 - Present
Nike July 2009 - September 2013
Nike February 2004 - July 2009
Caliber Learning Network April 1999 - February 2000
Stream Global Services March 1998 - April 1999
PageNet June 1997 - March 1998
ESRI September 1994 - May 1997
Skills
Cognos, Data Warehousing, PL/SQL, Unix Shell Scripting, iPhone development, Objective-C, Java, Data Modeling, C++, .NET, Unix Networking, Data Mining, OpenGL, Analysis Services, Informatica, Unix, Oracle, Teradata, SAP BW, Microsoft SQL Server, ETL, SSIS, Business Intelligence, Database Design, Troubleshooting
Education
Portland State University 2000 — 2003
Bachelor of Science (BS), Computer Science
VanderHouwen & Associates, Inc. March 2015 - Present
Personal Development Time May 2014 - March 2015
Intel Corporation April 2014 - May 2014
Providence Health & Services January 2011 - March 2014
Providence Health & Services May 2006 - March 2014
Synopsys May 2003 - August 2003
Stream Global Services 2001 - 2002
Skills
Customer Service, SharePoint, Technical Documentation, Software Documentation, Technical Writing, Training, Team Building, Six Sigma, People Skills, Networking, informal leadership, Visio, Printers, Software Installation, Enterprise Software, ITIL Certified, Hardware Support, Microsoft Exchange, DNS, Servers, Computer Hardware, Windows 7, Citrix, VPN, FrontPage, Identity Management, Windows Server, Active Directory, Adobe Creative Suite, Technical Support, Troubleshooting, ITSM, Knowledge Management, Service Recovery, Avaya, Help Desk Support, Microsoft Office, IT Service Management, SharePoint Designer...
Education
Treehouse 2014 — 2015
Web Design, Web Design
Pioneer Pacific College 2000 — 2005
Bachelor's Degree, Information Technology, 3.85
Portland Community College 1989 — 1991
None, Liberal Arts and Sciences, General Studies and Humanities
Express Employment Professionals April 2015 - Present
Stream Global Services May 2010 - September 2014
Skills
Call Centers, Contact Centers, Technical Support, Customer Satisfaction, Quality Assurance, Team Leadership, Management, Troubleshooting, Workforce Management, Customer Experience, Service Delivery, Customer Support, Team Management, Process Improvement, Performance Management, Operations Management, Networking, BPO, Microsoft Excel
Education
Portland Community College 2014 — 2018
Associate of Science (AS), Accounting and Finance
Lynbrook High School 1998 — 2002
High School Diploma
Molina Health Care April 2014 - Present
Guadalupe Psychiatric and Mental Health Services July 2013 - February 2014
Stream Global Services June 2009 - June 2011
Victorias Secret Stores March 2011 - May 2011
Skills
Bilingual, Spanish, English, Microsoft Excel, Outlook, Administration, Microsoft Office
Education
Pima Medical Institute-Albuquerque 2012 — 2013
Medical Assistant Certification, Medical/Clinical Assistant
Viewpoint Construction Software June 2015 - Present
CollegeNET January 2013 - June 2015
CollegeNET June 2011 - December 2012
InstantAction August 2010 - November 2010
Stream Global Services May 2010 - July 2010
Carisbrook Technology Services January 2010 - March 2010
GWI Software, Inc. September 2009 - November 2009
Reed College Sound Kollektiv September 2007 - May 2009
Skills
Databases, Troubleshooting, Quality Assurance, System Administration, Tomcat, C#, Selenium, Selenium Testing, RESTful WebServices, XML, Microsoft SQL Server, Oracle, Web Applications, Apache, System Deployment, Hardware, Video Games, Game Design, Linux, Help Desk Support, WPF, PowerShell, Hyper-V, System Center, VMWare, Test Automation, NUnit, Visual Studio, Team Foundation Server
Education
Reed College 2005 — 2009
Bachelor of Arts, Linguistics
Portland Community College 2011 — 2011
Computer Science
Sage October 2013 - December 2014
Stream Global Services May 2010 - September 2013
WRG Design 2002 - 2003
Skills
Technical Support, Call Centers, Troubleshooting, Laptops, XP, Windows XP, Software Installation, Computer Hardware, Windows, Windows 7, Hardware, Networking, Customer Service
Education
Portland State University 2015 — 2018
Computer Science
School of Science and Technology 2000 — 2004
High School Diploma
C and K Business Dynamics November 2011 - Present
Click Communications Inc. November 2010 - March 2012
Stream Global Services December 2008 - November 2010
Skills
Sales Management, Training, Public Relations, Customer Service, Aftersales, Business Development, Strategic Planning, Coaching, Management, Enterprise Software, CRM, Call Centers, Integration, Team Management, Outsourcing, Customer Satisfaction, Telecommunications
Education
Philippine School of Business Administration 1988 — 1995
College Graduate, Management
Xerox April 2015 - Present
Stream Global Services August 2010 - September 2013
Netflix April 2010 - July 2010
Kaady Carwash August 2008 - October 2009
OfficeMax September 2005 - June 2008
Skills
Technical Support, Troubleshooting, Home Networking, Computer Repair, Computer Hardware, Windows XP Pro, Windows 7, Windows 8, Xbox 360, PS3, Microsoft Office, Sales, Sales Operations, Wireless Networking, Home Theater..., Computer Maintenance, Customer Support, Windows XP, Call Centers, Software Documentation, Customer Service, Training
Education
Portland Community College 2005 — 2007
N/A, General Studies
Rogue Community College 2005 — 2007
General Education Diploma with Honors, General Studies
SolarCity June 2015 - Present
salesforce.com February 2014 - June 2015
Stream Global Services April 2013 - January 2014
Skills
Technical Support, Customer Support, CRM, Salesforce.com, Call Centers, Customer Satisfaction, Customer Service, SFDC, Workforce Management, Customer Experience, Customer Retention, Troubleshooting, Call Center Development, Salesforce.com..., Cloud Computing, System Administration, Microsoft Excel, Microsoft Office, Time Management
Education
Pima Community College 2009 — 2010
Emergency Medical Technology/Technician (EMT Paramedic), A / ~90% (Grade below 80% resulted in failure)
Stream Global Services October 2011 - February 2012
Self Enhancement, Inc. June 2008 - March 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning
Education
Albina Youth Opportunity School 2007 — 2007
Portland Community College
salesforce.com May 2013 - Present
Stream Global Services January 2012 - May 2013
Webtrends February 2006 - September 2009
Stream Global Services March 2004 - February 2006
Skills
Active Directory, Mobile Devices, HDI Support Center..., MySQL, WebTrends Analytics, Routers, Networking, Adobe Creative Suite, Apple, WebTrends, Troubleshooting, Windows, Mac OS, iOS, Mobile, Mobile Device Management, Technical Support, Help Desk Support, Customer Service, Computer Hardware, Salesforce.com, Software Documentation, System Administration, Linux, Microsoft Office, Windows 7, Management, Leadership, OS X, Cloud Computing, Team Leadership, CRM
Education
Portland Community College 2002 — 2004
Associate of Applied Science, Network Administration
College Preparatory Studies, David Douglas High School 1990 — 1994
High School Diploma, College Prep. Studies
DataMotion, Inc. August 2014 - Present
DataMotion, Inc. March 2012 - Present
ADP Dealer Services March 2010 - March 2012
Portland State University October 2008 - March 2010
Geek Squad October 2007 - October 2008
Stream Global Services July 2007 - October 2007
Alorica June 2006 - May 2007
Ross Stores April 2006 - June 2006
Oklahoma State University May 2005 - July 2005
Skills
Troubleshooting, Hardware, Testing, Deployment, XP, Computer Hardware, Software Installation, Linux, Windows, Active Directory, Mac OS X, Unix, Operating Systems, VMware, SQL Server, Windows Server 2008, Quality Assurance, C++, Scrum, Cisco, Visual Studio, HTML, Apache, Servers, Scripting, Windows Server 2008 R2, Quality Center, System Administration, Debian/Ubuntu, Windows 7, Agile Methodologies, Agile Testing, Hyper-V, Windows Server 2012, SaaS, Microsoft SQL Server, SharePoint, Windows XP, Technical Support, TCP/IP, Cisco Technologies, IIS, Windows Server, TFS, SQL
Education
Portland Community College 2010 — 2011
Science
Portland State University 2008 — 2010
Computer Science
Tulsa Community College 2004 — 2006
Music
Eastside Distilling October 2014 - Present
Shaker and spreadsheet May 2013 - Present
Eastside distilling October 2013 - October 2014
Star Trac February 2014 - July 2014
Logical Position January 2014 - February 2014
Stream Global Services August 2007 - November 2012
Convergys March 2007 - June 2007
Yahoo! September 2006 - February 2007
ACS Inc. June 2004 - August 2006
Encompass Teleservices November 2002 - February 2004
Skills
Call Centers, Technical Support, CRM, Microsoft Office, Time Management, Customer Service, Workforce Management, Call Center Development, Customer Experience, Customer Satisfaction, Troubleshooting, Networking, Microsoft Excel, Windows 7, Customer Support, Help Desk Support, Sales, Accounting, Computer Hardware, Windows XP, Performance Management, Management, Software Installation, Training, Operations Management, Data Entry, System Administration, Soft Skills, Access, Hardware Support, Hardware, Citrix, Team Management, Team Leadership, Telemarketing, Distillation, Bottling, Fermentation, Warehouse Management, Cocktails, Infusions
Education
Portland State University 2013 — 2016
Business Administration, Accounting, Senior
Portland Community College 2013 — 2014
Associate's Degree, Business/Accounting, 3.2
Dani Dental Studio Full Service Dental Laboratory September 2015 - Present
Convergys July 2007 - July 2015
Stream Global Services January 2010 - June 2012
eTelecare Global Solutions March 2008 - January 2010
Skills
Recruiting, Human Resources, Interviews, Talent Acquisition, Administration, Customer Service, Payroll, Onboarding, Employee Benefits, Sourcing, HR Policies, Taleo, Networking, Policy, Sales, Phone Etiquette, Microsoft Word, Toastmasters, Motivation, PowerPoint, Wellness, Talent Mining, CRM databases, ADP Payroll, Oracle CRM, Microsoft CRM, Talent Management, Global Talent..., CRM, Outsourcing, Directing Talent, Talent Pipelining, Call Centers, Talent Scouting
Education
Westford College of Real Estate 2007 — 2008
Certification, Real Estate
Certified Dog Trainer 2010 - Present
Stream Global Services March 2011 - October 2012
PetSmart March 2010 - April 2011
Skills
Professional Services, Inventory Management, Customer Experience, Customer Support, Healthcare Information..., Information Technology, Account Reconciliation
Education
Portland Community College 1985 — 1986
Business, psychology
Rogue River High school
SPAWAR May 2012 - Present
Security Risk Solutions, Inc. (SRS) October 2011 - May 2012
TEKSystems January 2011 - October 2011
Stream Global Services January 2010 - July 2010
Cygnus Capital Management Group, LLC August 2009 - November 2009
Skills
Perl, XML, Microsoft SQL Server, Oracle Database, Cross-platform..., Information Systems..., Software Design, CSS, JavaScript, XHTML, C++, Web Programming, Active Directory, PHP, SQL, XSLT, AJAX, jQuery, OVAL, SCAP, Web Design, Software Development, Win32 API, ANSI C, IIS, WAMP, MySQL, Apache, C# 3.0, XML Schema, SQL Server Management..., ASP.NET
Education
Pensacola Christian College 2005 — 2009
Bachelor of Science, Computer Science, Software Engineering, Mathematics
Qorvo, Inc. April 2015 - Present
FULL Creative October 2009 - March 2015
Milestone Systems August 2008 - October 2009
Yahoo June 2008 - August 2008
Stream Global Services December 2006 - January 2008
Skills
Semiconductors, Semiconductor Process, Semiconductor..., Semiconductor Industry, Semiconductor Device, Microsoft Office, Microelectronics, Account Management, Customer Service, Sales Management, Inside Sales, Negotiation, Marketing Strategy, Retail, Product Marketing, Product Development, Networking, New Business Development, Team Mentoring, Peer Mentoring, Management, Team Building, Microsoft Excel, Marketing, Leadership, Public Speaking
Education
Portland Community College 2014 — 2016
AAS Degree, Microelectronics Technology, 4.0
Portland General Electric August 2013 - September 2014
Warehouse Demo Services June 2013 - September 2013
General Labor Industrial Staffing Services September 2012 - January 2013
Stream Global Services September 2012 - January 2013
Warehouse Demo Services June 2012 - September 2012
The Art Institute of Portland July 2002 - March 2012
The Art Institute of Portland September 1998 - June 2002
Air Virginia Inc. November 1997 - June 1998
Richmond District Training Center, VDOT May 1997 - November 1997
OHSU March 1985 - May 1990
Skills
Purchasing, Inventory Management, Invoice Processing, marketing, vendor relations, Customer Service, Accounts Receivable, Accounts Payable, Deposits, Physical Inventory, Marketing Communications, Committees, Work Well Independently, Collaboration, Highly motivated..., Filing, Accurate Record Keeping, Databases, Inventory Control, Data Entry, Sales Projections, Taleo, iPay, Forecasting, Research, Marketing, Microsoft Word, Blogging, Management, Sales, Leadership, Budgets, Teaching, Hiring, Administrative..., Process Scheduler, Resume Writing, Training, Public Speaking, Microsoft Office, Social Media, Event Planning, Editing, Time Management, Employee Training, Administrative...
Education
Argosy University Seattle 2008 — 2010
Adult and Continuing Education and Teaching
Portland State University 1984 — 1989
Bachelor of Science (B.S.), Speech Communication and Rhetoric
Treasure Valley Community College 1982 — 1984
Associate of Arts (A.A.), Theatre/Theater
Genesis Financial Solutions December 2013 - Present
Genesis Financial Solutions December 2012 - December 2013
Stream Global Services November 2011 - December 2012
Stream Global Services June 2010 - November 2011
Stream Global Services October 2005 - March 2007
Hollywood Entertainment February 2001 - September 2005
Skills
Project Management, Finance, Client Services, Operations Management, Call Centers, Process Improvement, Workforce Management, Service Delivery, Customer Service, Customer Satisfaction, Microsoft Excel, Contact Centers, Management, Training, BPO, Call Center, Microsoft Office, Sales, Team Building, Access, Forecasting, Team Leadership, Microsoft Word, Strategic Planning, Sales Management, Marketing, Human Resources, Troubleshooting, Financial Services, Banking
Education
Portland State University 2006 — 2010
Bachelor of Arts (BA), Business, Management, Marketing, and Related Support Services
Welocalize July 2015 - Present
International Special Programs May 2012 - Present
Center for Student Health and Counseling October 2012 - June 2015
Beard Papa's Bakery February 2012 - May 2015
Stream Global Services April 2010 - November 2011
Skills
Excel, Outlook, Word, Teaching, Typing, Bilingual, Attention To Detail, Customer Insight, Time Management, Microsoft Excel, Microsoft Word, Leadership, Customer Satisfaction, Microsoft Office, Social Networking, Account Management, Advertising, Team Leadership, Teamwork, Marketing Strategy, Social Media, Call Centers, Social Media Marketing, Management, Training, Customer Service, Spanish, Communication
Education
Portland State University 2012 — 2015
Bachelor's Degree, International Studies East Asia
Portland Community College
GTD, Asian study, English, Science
Scality May 2015 - Present
Queerty / Gaycities June 2012 - May 2015
Cloudmark March 2014 - September 2014
Stream Global Services September 2011 - June 2012
Model Language Studio August 2007 - September 2011
Portland State University October 2004 - June 2007
Best Buy April 2003 - June 2006
Skills
Linux System..., FreeBSD System..., Storage Virtualization, Citrix XenServer, Systems Engineering, Distributed File Systems, QEMU, Java, IT Operations, Linux KVM, VMware vSphere, Linux Kernel Development, Software and Hardware..., Enterprise Storage, Storage Area Networks, Docker/LxC, Apache and NginX..., Mac OS X Server, Customer Service, Fibre Channel Storage, SAS Storage, ZFS Administration, Solaris, IT Hardware Support, Hadoop, GlusterFS, C++ Language, Objective-C, PostgreSQL, Windows Server, HTML 5, Shell Scripting, Statistical Data..., Social Research, Intercultural..., Volunteer Management, Restorative Justice, Mediation, Survey Research, Neuro-linguistic..., Technical Writing, Perl, Python, Strategic Public..., Legislative Relations, Contract Negotiation, Intellectual Asset..., Interview Research, Instructional Design, Policy Analysis
Education
Portland State University 2003 — 2007
Bachelor of Arts (B.A.), Sociology
Reynolds High School 2001 — 2003
Professional Diploma, Music with emphasis in Vocal Performance, 9-12
M Culinary Concepts January 2014 - Present
Tandoori Times Indian Bistro October 2013 - December 2013
Sierra Bonita Grill & Catering October 2012 - March 2013
Harkins Theatres April 2011 - February 2013
Stream Global Services September 2010 - January 2011
TJX May 2010 - August 2010
Panera Bread October 2009 - February 2010
Empereon Marketing May 2009 - September 2009
Skills
Customer Service, Communication Skills, Social Media, Online Marketing, Negotiation, Hospitality, Food & Beverage, Catering, Brand Awareness, Social Networking, Athletic Apparel, Digital Photography, Fashion Photography, Apparel Sourcing, Volunteering, Sales, Telemarketing, Retail, Event Management, Food, Internet, Computer Proficiency, Youth At Risk, Children, Elder Care
Education
Paradise Valley Community College
North Canyon High School
Volt Technical Resources May 2014 - Present
Volt Technical Resources August 2013 - December 2013
KellyOCG August 2012 - August 2013
Business Education Compact July 2010 - February 2012
Stream Global Services November 2007 - November 2008
Skills
Computer Hardware, Desktop Computers, Tablets, Laptops, Network Administration, Networking, Windows Server, Windows 7, Windows, Hardware Support, Server Architecture, Python, ITP, TDR, VNA, VNC, Remote Access, Remote Desktop, Hardware Diagnostics, Hardware Architecture, Microsoft Office, Desktop Administration, Hyper-V, Validation, Network Architecture, Powershell, NDIS, WHQL
Education
Portland Community College 2010 — 2012
Electrical and Electronics Engineering, Sophmore
Century High School 2004 — 2007
Oregon State Police January 2014 - Present
Ameriplan May 2013 - December 2013
EthicsPoint February 2011 - March 2013
New Day Center for the Arts April 2008 - August 2011
Willamette Hematology Oncology March 2008 - January 2011
Stream Global Services November 1998 - September 2000
Skills
Customer Service, Training, Sales, Blogging, Advertising, Marketing, System Administration, Recruiting, Troubleshooting, Interviews, Team Building, Research, Management, Teamwork, Editing, Public Relations, Time Management, Project Management, Salesforce.com, Account Management, Leadership, Nonprofits, Strategic Planning, Microsoft Office, Public Speaking, Program Management
Education
University of Phoenix 2008 — 2013
BSB/SEM, Business - Human Resources Management
Western Oregon University 1994 — 1995
AA, Psychology, Sociology
Portland Community College 1990 — 1992
English, Mathmatics, Art
Aerotek July 2014 - Present
Express Employment Professionals April 2014 - July 2014
Ron Tonkin Toyota October 2013 - April 2014
unemployed December 2012 - October 2013
Stream Global Services 2011 - 2012
Express Employment Professionals February 2011 - November 2011
Skybar Hookah Lounge May 2009 - February 2011
Taco Bell February 2009 - May 2009
Circle K June 2008 - February 2009
Taco Bell February 2008 - June 2008
Skills
Customer Service, Technical Support, Special Operations, Customer Satisfaction, Customer Oriented, Customer Support, Long-term Customer..., Teamwork, Team Leadership, Management, Social Media Marketing, Social Networking
Education
University of Toyota 2013 — 2014
Certification, Vehicle Maintenance and Repair Technologies
Portland Community College 2008 — 2011
Emergency Care Attendant (EMT Ambulance)
Xtreme Consulting Group, Inc. November 2014 - Present
Catalyst IT Services October 2012 - November 2014
McKenzie Books Inc. April 2009 - May 2012
Stream Global Services August 2005 - March 2009
Skills
AngularJS, JavaScript, CSS, HTML, Web Development, jQuery, JSON, MySQL, Eclipse, Java, Subversion, AJAX, Git, SQL, JUnit, PHP, Web Applications, Microsoft SQL Server, XHTML, Software Development, Maven, Linux, XML, Google Analytics, Database Administration, C#, Troubleshooting, Selenium, JMeter, MVC Architecture, JSP, Visual Studio, Photoshop, Hibernate, Spring, ASP.NET, TestNG, HTML 5, OOP, JIRA, Apache, Project Management
Education
Portland Community College 2011 — 2013
Associate of Applied Science, Web Development
Juneau-Douglas High School 2000 — 2004
HS Diploma, Business/Technology
Cain Petroleum August 2013 - Present
United Media Design Company November 2011 - Present
BHD Media Concepts October 2011 - May 2012
Production Media Company April 2011 - October 2011
Stream Global Services March 2010 - April 2011
Affiliated Computer Services February 2007 - July 2007
Skills
Account Management, Sales, Customer Service, Call Center, Customer Satisfaction, Vendor Management, CRM, Team Management, Salesforce.com, Customer Retention, Telecommunications, Cloud Computing, Process Improvement, Team Leadership, Operations Management, SaaS, Management, Business Analysis, Training, Team Building, Microsoft Office
Education
Portland Community College 2009 — 2010
Scappoose High School 1998 — 2001
Independent Partylite Consultant January 2014 - Present
Stream Global Services October 2013 - Present
Other Worlds Games March 2011 - September 2013
Custom Courier Company July 2008 - February 2011
Hollywood DVD August 2006 - February 2008
Skills
Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Inventory Management, Time Management, PowerPoint, Leadership, Team Building, Training, Data Entry, Public Speaking, Customer Satisfaction, Event Planning, Teamwork, Coaching, Retail, Inventory Control, Outlook, Social Media, Team Leadership, Sales, Accounting, Social Networking, Call Centers, Merchandising, Purchasing, Account Management, Customer Experience, Employee Training, Supervisory Skills
Education
Portland Community College 2011 — 2013
Working on Degree of General Studies, Social Work
Centennial High School 2002 — 2006
Diploma, High School Diploma
Authority Partners Inc. 2014 - Present
West Corporation February 2011 - November 2013
Stream Global Services March 2010 - December 2010
West Corporation November 2008 - January 2010
West Corporation April 2006 - November 2008
Skills
Telecommunications, Electronics, Network Administration, Network Engineering, Technical Support, Cisco Technologies, Order Management, T1s, Team Management, Team Leadership, Multi Tasking, Call Centers, Troubleshooting, Vendor Management, Customer Experience, Leadership, Customer Satisfaction
Education
Technological Institute of the Philippines 2001 — 2006
BS, Electronics and Communications Engineering
Pamantasan ng Lungsod ng Maynila 1999 — 2001
BS, Manufacturing Engineering
Colegio San Agustin 1995 — 1999
High School Diploma
HCA IT&S April 2014 - Present
Sayers October 2013 - January 2014
Stream Global Services March 2008 - May 2009
Skills
Customer Service, Computer Hardware, Computer Repair, Computer Security, Computer Forensics, Network Design, Network Security, Network Administration, Cisco Technologies, Windows 7, Wireless Networking, Technical Support, Windows XP, Active Directory, Hardware, Operating Systems, System Deployment, Security, Windows Vista, Windows Server, Troubleshooting, Networking, Servers, VPN
Education
Western Governors University 2014 — 2016
Information technology, Network Security
Pasco-Hernando Community College 2009 — 2012
Associate of Science (A.S.), Information-Technology Security
Trailblazer Food Products February 2011 - August 2011
Stream Global Services November 2010 - February 2011
Trailblazer Food Products March 2010 - June 2010
Plaid Pantry April 2009 - February 2010
Skills
HTML, CSS, JavaScript, SEO
Education
Portland Community College 2011 — 2015
ASURION PROTECTION SERVICES, LLC May 2012 - February 2014
Job Brokers Inc. November 2011 - January 2012
Amazon September 2011 - November 2011
Direct Alliance October 2010 - September 2011
Stream Global Services November 2008 - September 2010
Strategic Marketing Enterprises June 2007 - July 2008
Skills
Customer Service, Call Centers, Sales, Salesforce.com, Microsoft Office, Microsoft Excel, 10 Key, Avaya, Adobe Creative Suite, Microsoft Word
Education
Phoenix College 2005 — 2007
Associate of Arts, Evidence Technology
Phoenix College 2005 — 2007
Associate of Arts, Administration of Justice
Phoenix Job Corps 2003 — 2005
High School Diploma * School, Integrated Arts and Technology
The ODS Companies October 2013 - Present
Yahoo! 2008 - 2011
Stream Global Services January 2007 - March 2008
Skills
HTML + CSS, Microsoft Office, Internet, Music Production, Desktop Publishing, Billing Systems, Fraud Prevention, Customer Retention, Escalation Management, Team Leadership, Attention To Detail, Reliability, Soldering, Electronics, Spelling, English grammar, Email Hosting, Web Design, Website Development, E-commerce, Dell Desktops, Windows 7, DOS, Home Networking, Social Networking
Education
Portland Community College
Walgreens January 2005 - Present
Rental Center February 2001 - August 2004
Subway Franchise Services April 1984 - February 2001
Stream Global Services December 1997 - August 1999
Arctic Circle Family Restaurants August 1981 - April 1984
Herfy's Restaurant August 1977 - May 1981
Skills
Windows 7, Office 2010, SQL, VBA, IEX Total View, QuickBooks, Peachtree, Accpac, Access Database, Outlook, VBScript, Visio, Access, Crystal Reports, Time Management, Accounts Payable, Software Documentation, Windows XP, Database Administration, Microsoft Office, Team Building, Customer Service
Education
Portland Community College 1981 — 1984
Business Administartion/Accounting
Stream Global Services June 2013 - Present
Trinity Misson October 2011 - Present
Easter Seals Oregon May 2011 - September 2011
BCD Travel April 2006 - October 2010
All About Hawaii November 1996 - April 2006
Skills
Customer Service, Nonprofits, Social Networking, Microsoft Word, Community Outreach, Social Services, Hotels, Microsoft Office
Education
Portland State University 2011 — 2011
Psychology and counseling
Western Oregon University 1998 — 2001
B. S Degree, Interdisciplinary Studies: Health, Psychology, and Writing
University of Puget Sound
Elementary Education
The Home Depot September 2013 - Present
Xerox November 2012 - September 2013
Stream Global Services November 2011 - November 2012
Taylor Made Computers September 2009 - September 2011
Obsidian Computer Solutions January 2009 - August 2011
Pima Community College August 2004 - April 2005
Skills
Help Desk Support, Technical Support, Troubleshooting, Windows 7, Laptops, Microsoft Exchange, Hardware, Active Directory, Printers, Networking solutions, Windows Server, Windows XP, Group Policy, Customer Service, System Administration, Software Installation
Education
Pima Community College 2008 — 2010
The ODS Companies September 2012 - Present
Portland Book Review January 2011 - June 2012
LaSalle College Prep January 2009 - June 2010
Pacific Office Automation August 2003 - August 2006
Stream Global Services November 1995 - September 2001
Skills
Research, Editing, Adobe Acrobat, Adobe Creative Suite, Microsoft Office, Teaching, Community Outreach, Proofreading, Public Speaking, Networking, Network Administration, PowerPoint, Technical Writing, Software Installation, Customer Service, Training, Social Media
Education
Portland State University 2007 — 2008
Masters, Education
Teleperformance January 2012 - Present
SHJackson Company April 2009 - December 2011
Stream Global Services 2002 - 2009
Convergys Corporation 1996 - 2000
ComputerLand Corporation 1984 - 1989
Skills
BPO, Contact Centers, Call Center, Outsourcing, Sales Management, CRM, Customer Experience, Sales, Customer Satisfaction, Solution Selling, Operations Management, Team Management, Account Management, Customer Retention, Vendor Management, Call Centers, Performance Management, Executive Management, Strategy, P&L Management, Strategic Partnerships, Process Improvement, Cross-functional Team..., Team Building, New Business Development, Management, Sales Process, Business Process..., Contract Negotiation, Business Strategy, Business Development, Leadership, Team Leadership, Lead Generation, Telecommunications, SaaS, Workforce Management, Start-ups, Service Delivery, Professional Services, Offshoring, Sales Operations, Enterprise Software, Salesforce.com, Inbound Marketing, Analytics, Customer Acquisition, Telemarketing, Competitive Analysis, Call Center Development
Education
Pepperdine University 1977 — 1981
BS Business Administration, Business / Marketing
Motivate. March 2013 - Present
Worksystems Inc June 2003 - Present
JMPDX LLC June 2006 - Present
Stream Global Services November 2011 - June 2012
Shepherd Interactive January 2010 - January 2011
Latino Perspective May 2008 - December 2010
the Standard October 2007 - January 2010
Kaiser Permanente July 2001 - October 2007
Skills
Applicant Tracking..., Recruiting, HRIS, Employer Branding, Talent Management, Employee Relations, Workforce Planning, Budgets, Onboarding, Talent Acquisition, Sourcing, College Recruiting, Succession Planning, Temporary Placement, Employee Benefits, Strategy, Executive Coaching, Organizational..., Leadership Development, Career Development, Leadership, Human Resources, Team Building, Management, Training, Hiring, Interviews, Workshop Facilitation, Consulting, Business Development, Coaching, Performance Management, Career Counseling, Employee Training, Employee Engagement, Personnel Management, Organizational..., Policy, Deferred Compensation
Education
University of Oregon - Charles H. Lundquist College of Business 1993 — 1995
MSIR
Portland State University 1986 — 1990
BS
Asurion April 2014 - October 2014
CenturyLink November 2013 - January 2014
Stream Global Services 2013 - 2014
Skills
Excellent customer..., Confident, Friendly, Helpful, Typing, Verbal Communication, Multi-task, Organized, Billing, Sales, Tech support, Bilingual-English/Spanis...
Education
Phoenix College 2011 — 2012
Basics
Copper Canyon 2007 — 2011
High school Diploma
Image360 Beaverton May 2014 - Present
Portland State University February 2014 - Present
LinkTech Worldwide February 2013 - October 2013
Hickory Farms November 2012 - January 2013
Stream Global Services December 2010 - August 2011
YMCA June 2010 - October 2010
Ron Tonkin Chevrolet April 2008 - February 2009
Convergys August 2006 - October 2008
Ricks Custom Fencing and Decking June 2005 - February 2006
Skills
Sales Management, Customer Service..., Customer Service..., Receptionist Duties, Telecommunication..., Microsoft Office, Public Speaking, Marketing Research, Retail Sales, Training, Sales, Customer Retention, Data Entry, Account Management, Marketing, Customer Service, Online Advertising
Education
Portland State University 2009 — 2014
Bachelor of Science, Psychology
Portland Community College 2011 — 2013
Associate of Science (A.S.), Psychology, Business, 3.74 GPA
T-Mobile September 2012 - Present
Stream Global Services January 2012 - August 2012
Comcast Cable July 2009 - December 2011
Comcast Corporation January 2009 - January 2011
Matanuska Telephone Association January 2008 - January 2009
Starbucks/Fred Meyer January 2008 - January 2008
Skills
Telecommunications, Broadband, VOD, VoIP, Call Center, Telephony, IP, IPTV, Wireless, Cable Television, Project Management, Video
Education
Portland State University 2007 — 2011
Colony High School
High School Diploma
Arizona Public Service (APS) July 2012 - Present
Fox Broadcasting Company November 2010 - Present
EDMC March 2010 - November 2010
US Airways June 2007 - September 2010
Choice Hotels International 2007 - 2007
Afni September 2002 - July 2006
Stream Global Services December 2000 - July 2002
APAC Customer Services October 1998 - December 2000
Skills
Project Management, Possible ESP, Analysis, Business Analysis, Business Intelligence, Business Process, CRM, Call Center, Call Centers, Change Management, Cisco Technologies, Customer Service, Databases, Forecasting, IT Strategy, Leadership, Management, Operations Management, Outsourcing, Process Improvement, Program Management, Project Planning, Recruiting, Risk Management, SDLC, Scrum, SharePoint, Software Documentation, Software Project..., Training, Vendor Management, Workforce Management
Education
Pima Community College 1994 — 1998
N/A, Business & Accounting
Treelectriq December 2013 - June 2014
Intel Corporation April 2012 - September 2013
FirstGroup America August 2005 - April 2012
Affiliated Computer Services March 2003 - January 2004
Stream Global Services July 2001 - March 2002
Skills
MySQL, SQL Server, C++, Perl, Microsoft SQL Server, PHP, SQL, HTML, Java, Software Development, Computer Hardware, JavaScript, Agile Methodologies, C, Web Development, Embedded Systems, Lean Startup, Start-ups
Education
Portland State University 2009 — 2014
Bachelor of Science (BS), Computer Engineering
Platt Electric Supply November 2013 - Present
Portland Public Schools March 2007 - November 2013
Stream Global Services December 2005 - March 2007
Skills
Curriculum Design, Staff Development, OS X, Teaching, Computers, Troubleshooting, System Administration, Active Directory, SCCM, VMware, DHCP, SCSM, iOS, Android, Windows 7, Windows XP, Photoshop, Illustrator, Absolute Manage, Technical Support, XP, Computer Hardware, DNS, Laptops, Network Administration, Windows Server, Windows, Software Documentation, SharePoint, Help Desk Support, Routers, Cisco Technologies, Networking, Security, Hyper-V, Group Policy, Computer Repair, Operating Systems, Wireless Networking, Microsoft Certified..., Printers, System Deployment, Disaster Recovery, Microsoft Exchange, Hardware, Software Installation, Cisco IOS, Servers, Novell Netware, Mac OS X Server
Education
Portland State University 2001 — 2005
Bachelor of Science (BS), Philosophy
Palo Alto Senior High School 1988 — 1990
SellerEngine Software March 2015 - Present
Your Supply Company September 2014 - March 2015
WebCapital, LLC September 2014 - March 2015
Huron Consulting Group October 2013 - August 2014
Dunthorpe Marketing Group April 2013 - October 2013
Stream Global Services November 2011 - April 2013
Freelance January 2011 - November 2012
Perfectly Scientific Press January 2011 - January 2012
Freelance January 2004 - January 2011
University of Portland January 2006 - January 2007
Skills
Javascript, Python, Java, PostgreSQL, MySQL, MongoDB, HTML, CSS, Apache, Linux, Web Design, Research, Social Networking, Photoshop, Music, Microsoft Office, Fierce Conversations, Mathematics, Social Media Marketing, Web Development, WordPress, Git, PHP, Ruby on Rails, JavaScript, OS X, Ruby, Databases, jQuery, Eclipse, SQL, Software Engineering, C, XML, Data Analysis, R, Technical Writing
Education
Portland State University 2010 — 2011
Reed College 2006 — 2010
Bachelor of Arts, Mathematics
De La Salle North Catholic High School 2001 — 2005
Apartment Marketing Systems October 2012 - April 2013
Apartment Marketing Systems May 2012 - September 2012
Stream Global Services December 2011 - September 2012
Village Centre Cinemas October 2010 - September 2011
University of Idaho Video Production Center September 2009 - September 2011
Skills
Final Cut Pro, Social Media, Video Production, Social Media Marketing, Photoshop, YouTube, Garageband, Tumblr, Live Video, Blogging, Website Development, Marketing, Classroom Management, Direct Instruction, Integrating Technology..., Apple Compressor, Tricaster, MS Office, Twitter, Grass Valley Switcher
Education
Portland State University 2013 — 2014
Masters of Science, Secondary Special Education
Portland Community College 2013 — 2013
Associate of General Studies, Education and Psychology
University of Idaho 2007 — 2010
Bachelor of Arts, Broadcast Media
Portland Community College 2005 — 2007
Associate of Science, Physics
Sunset High School 2003 — 2007
High School Diploma
Lam Research September 2012 - Present
Lam Research June 2012 - October 2012
Novellus Systems February 2008 - June 2012
Novellus Systems, Inc February 2004 - January 2008
DirecTV Broadband October 2001 - January 2003
Stream Global Services 1998 - 2001
Skills
SharePoint, SharePoint Designer, SAP QMM, Quality Auditing, Internal Audit, MS Office Suite, ISO 9001, ISO 14001, Problem Solving, Desktop Publishing, Corporate Communications, SAP, Iso 9000, Leadership, Six Sigma, Training, Lean Manufacturing, Process Engineering, Microsoft Office
Education
Portland Community College 2007 — 2013
Business Administration
Redmond High School 1990 — 1994
Experis IT July 2014 - Present
FigBox Games April 2009 - Present
Fat Cat Games February 2012 - April 2013
Guru Signal October 2011 - January 2012
CCI August 2007 - December 2007
Stream Global Services March 2007 - June 2007
Skills
Quality Assurance, Game Testing, Video Game Design, Wireless Networking, Computer Repair, Call Center, Pre-sales Technical..., Hardware Installation, Installation, Software Installation, Windows Vista, ActionScript, Testing, Game Design, Technical Support
Education
Portland Community College 2009 — 2014
GED; 2yr toward BS, Computer Science
IT Authorities January 2014 - Present
IT Authorities April 2013 - January 2014
IT Authorities May 2012 - April 2013
Stream Global Services January 2008 - May 2012
Skills
Servers, Help Desk Support, Windows Server, Microsoft Exchange, Troubleshooting, Citrix, VMware, Active Directory, VPN, HP, DNS, Windows 7, Computer Hardware, Windows XP, Windows XP Pro, Microsoft Office, DHCP, AVG, Kaseya, Active Directory..., Acronis True Image, Dell Computers, Dell PowerEdge Servers, ConnectWise, Windows Services, Microsoft Technologies, Windows Vista, Microsoft Office 2007, Office 2010, Kaspersky Antivirus, packet trap, Autotask, vembu storegrid, labtech, labtech administration, vipre business, Office 2013, Office 365, Android, Microsoft CRM, Dell OpenManage, Dell PowerVault, Dell Workstations, Dell Switches, Dell KACE, HP Proliant, HP Procurve, HP Server Hardware, ITSM, ITIL v3 Foundations...
Education
Brandon Senior High School 1999 — 2003
Pasco-Hernando Community College
Computer Science
Phoenix Online Studios June 2013 - June 2014
Lodging Enterprises, Inc. August 2010 - February 2014
Stream Global Services July 2008 - July 2009
Harvey's Comedy Club August 2007 - July 2008
Skills
Python, MS Office Suite, Windows, Marketing, Time Management, Technical Support, Customer Satisfaction, Photoshop, Customer Service, Computer Hardware, Teamwork, Training, Team Leadership, Microsoft Word, Networking, Microsoft Excel, Video Production, Video Games, Content Development, Content Writing, Social Media, Video Editing, Editing, Blogging, Copywriting
Education
Portland Community College 2005 — 2007
Streamline Imaging February 2013 - Present
Oregon Bureau of Labor and Industries June 2015 - September 2015
Yahoo! October 2009 - April 2012
Stream Global Services March 2008 - October 2009
Consumer Opinion Services January 2007 - February 2008
Skills
Photoshop, Music Production, Customer Service, HTML, Research, Microsoft Excel, Legal Writing, Legal Research, Exel, Visio, Video Editing, Premiere, Adobe Audition, After Effects
Education
Portland Community College 2012 — 2015
Associate of Arts and Sciences (AAS), Paralegal, 3.95
Hurricane High School 2002 — 2006
Aloha Home Investments, LLC February 2013 - Present
Intel Security (formerly McAfee) May 2014 - April 2015
Intel Security (formerly McAfee) May 2011 - April 2014
Intel Security (formerly McAfee) June 2005 - May 2011
Intel Security (formerly McAfee) February 2000 - June 2005
Manpower September 1998 - February 2000
Robert Half Technology July 1998 - September 1998
CompuCom April 1998 - June 1998
UPS Supply Chain Solutions (formerly Emery Worldwide) September 1996 - February 1998
Stream Global Services June 1995 - September 1996
Skills
Quality Assurance, Agile Methodologies, Scrum, Project Planning, Team Leadership, Software Quality..., Enterprise Software, Test Strategy, Test Planning, Testing, Security, QA Engineering, Software Engineering, Computer Hardware, Regression Testing, Strategic Planning, Technical Writing, Databases, Antivirus, Computer Security, HTML5, CSS, PHP, JavaScript, WordPress, Git, Project Estimation, Software Installation, Customer Service, Management, Windows, Windows Server, Software Testing Life..., Microsoft Office, Software Development, Sellers, Negotiation, Lease Options, Residential Investment..., Private Money, Customer Experience, Real Estate Financing, Marketing, Hard Money Loans, Wholesale Real Estate, Sales
Education
The Tech Academy 2015 — 2016
Software Coding Bootcamp
Rich Dad Education 2012 — 2014
Real Estate Investment
MPact Wealth 2013 — 2013
Private Mortgage Lending
Portland Community College 1994 — 1995
Electronic Service Technology
Hillsboro High School 1991 — 1994
Diploma, General Studies
Design Master Renovations May 2014 - Present
U.S. Cellular July 2011 - September 2014
Stream Global Services December 2004 - April 2011
Skills
Call Centers, Service Delivery, Customer Experience, Vendor Management, Customer Retention, Quality Assurance, Customer Satisfaction, Training, Workforce Management, Telecommunications, Troubleshooting, Wireless, Technical Support
Education
Paradise Valley Community College
New Relic, Inc. June 2015 - Present
New Relic, Inc. May 2014 - Present
New Relic, Inc. March 2013 - May 2014
Reed College January 2003 - March 2013
Stream Global Services March 2000 - January 2003
Skills
Technical Support, Troubleshooting, Cloud Computing, Collaborative Leadership, AngularJS, Node.js, ASP.NET, SASS, Mac OS X through 10.8, Top-notch Customer..., JavaScript, OS X Server, Microsoft Server 2008, Microsoft Server 2003, Active Directory, Windows Server, Mac OS X Server, Web Applications, SaaS, Windows Group Policy, CSS3, C, C++, Objective C, Adobe Applications CS1..., ODBC configuration, Bash shell scripting, vi, Flash ActionScript, WordPress, Microsoft Azure Cloud..., VMware, CSS, ActionScript
Education
Portland Community College 2004 — 2006
Computer Science
The CLM Group December 2012 - Present
The CLM Group October 2006 - November 2012
The CLM Group October 2005 - October 2006
Centennial School District April 2005 - October 2005
Sitel April 2003 - October 2004
Stream Global Services March 2002 - April 2003
Skills
Troubleshooting, Program Management, Software Documentation, Technical Writing, Social Networking, Testing, System Administration, Databases, Customer Service, Access, Team Leadership, Computer Hardware, Windows, Account Management, Quality Assurance, Process Improvement, Team Building, Technical Training, Software Development, Change Management, Technical Support, OS X, Teaching Adults, Customer Relations, Hardware, Operating Systems, Microsoft Office, Strategic Planning, Microsoft Word, HTML, Project Planning, Microsoft Excel, Management, Public Speaking, Documentation, Administration, Problem Solving, Excel, Mentoring, Outlook, Word, Data Analysis, Coaching, PowerPoint, Photoshop, Social Media, Planning, Call Center, Bomgar Program..., Bomgar Appliance...
Education
Warner Pacific College 2009 — 2011
Bachelor of Business Administration (BBA), Business Administration, Human Resources
Portland Community College 2004 — 2005
Technical Certifications, Computer Hardware Technology/Technician
Warner Pacific College 1998 — 2002
Bachelor of Business Administration (BBA), Liberal Arts and Sciences, General Studies and Humanities
Central City Concern June 2015 - Present
Central City Concern May 2011 - September 2014
Radio Cab August 2000 - March 2009
Stream Global Services March 1997 - March 2000
Skills
Customer Service, Nonprofits, Community Outreach, Microsoft Office, Social Networking, Event Planning, Outlook, Fundraising, Case Managment, Administration, Social Media, Budgets, Microsoft Excel, Microsoft Word, Office Management, Public Speaking, Affordable Housing, Supervisory Skills, Strategic Planning, Enlightenment, Addiction Recovery, Counseling Psychology, Case Management, Non-profits, Fears, Peer Support
Education
Portland Community College 1991 — 1994
Business Administration
Washington High School 1971 — 1975
Graduated, general studies
Marriott International June 2015 - Present
RITE AID March 2015 - May 2015
Red Robin January 2015 - March 2015
Cabela's June 2014 - January 2015
Stream Global Services March 2014 - April 2014
DICK'S Sporting Goods June 2013 - December 2013
Applebee's September 2012 - November 2012
Target May 2012 - September 2012
Fred Meyers August 2011 - January 2012
Fred Meyer October 2011 - December 2011
Skills
Hospitals, Customer Service, Sales, Community Outreach, Fundraising, Volunteering, Public Speaking, Research, Teaching, Social Media, Microsoft Office, Program Development, Volunteer Management, Editing
Education
Pioneer Pacific College 2014 — 2015
Bachelor's degree, Business Administration and Management, General
Portland Community College 2011 — 2013
Associate of Arts, General Education
Crespi Carmelite High School 2006 — 2011
Yahoo October 2015 - Present
Yahoo! October 2012 - Present
Stream Global Services June 2009 - October 2012
Stream Global Services June 2010 - October 2011
Stream Global Services September 2009 - October 2011
Netflix June 2007 - June 2009
jcpenney January 2006 - June 2007
Dereiko & Associates June 2005 - March 2006
Bonnie L. Hays Small Animal Shelter September 2004 - June 2005
Skills
MSN AdCenter, Troubleshooting, Call Centers, Display Advertising, Search Advertising, Outlook, QuickBooks, Training Delivery, Training Facilitation, Top-notch Customer..., Result Oriented, Ad Tech, PowerPoint, Firebug, Rich Media, Ad Serving, Microsoft Office, TWiki, Advertising Operations, Data Entry, Microsoft Excel, Public Speaking, Call Center, Leadership Development, Salesforce.com, Right Media, Yahoo Ad Manager, APT from Yahoo, SQL, Customer Service, Online Advertising, Digital Media, Digital Marketing, Advertising, Online Marketing
Education
Portland Community College 2005 — 2009
Associate of Science (A.S.), Geography
Portland Community College 2005 — 2009
Associate of General Studies, Psychology
School of Science and Technology 2001 — 2005
H.S. Diploma
DAT Solutions February 2014 - Present
Stream Global Services July 2011 - July 2013
NPC International October 2009 - May 2011
Skills
Remote Desktop Support, Email Support, Chat Support, Logistics software..., CompTIA A+ 220-801, Networking, Computer Hardware..., Computer Hardware..., Computer Hardware..., Computer Software..., Windows 7, Windows XP, Windows 8, Windows 8.1, Microsoft Word, Microsoft Excel, Microsoft Office, Logistics, Billing Process, Employee Training, Device Drivers
Education
Portland Community College 2009 — 2011
Computer Science, Passing
Hillsboro Highschool 2005 — 2009
Highschool Diploma, Computer Science, Passed
Fixed Fee I.T. October 2013 - Present
Stream Global Services January 2011 - May 2013
Skills
Technical Support, Troubleshooting, Windows XP, Help Desk Support, Workforce Management, Call Center, Computer Hardware, Incident Management, Call Centers, Windows, Hardware, Network Administration
Education
Portland Community College 2012 — 2015
Associate of Applied Science: Computer Information Systems Degree, Computer Science
Yahoo July 2015 - Present
Yahoo August 2011 - July 2015
Yahoo December 2009 - August 2011
Yahoo September 2008 - December 2009
Stream Global Services October 2007 - August 2008
Dell June 2004 - August 2007
Skills
Content Development, Process Improvement, Project Management, User Experience, Online Advertising, E-commerce, Account Management, Digital Media, Digital Marketing, SEO, PPC, Quality Assurance, Customer Service, PowerPoint, Microsoft Excel, CRM Databases, SEM, Management, CRM
Education
Portland State University 2009 — 2016
Bachelor’s Degree, Psychology
Umpqua Community College 2003 — 2006
Associate of Arts (A.A.), General Studies
Wacom Americas January 2015 - Present
Octaren Corporation February 2005 - Present
NTT Data Corporation November 2012 - June 2013
Fiserv October 2011 - November 2012
Intel Corporation July 2003 - March 2005
Stream Global Services May 2002 - July 2003
Ashford Group December 2000 - December 2001
Symbiotic Arts February 1998 - January 2000
Skills
C#, Business Strategy, Project Management, Web Services, Consulting, Technology Solutions, SQL, .NET, Enterprise Architecture, E-commerce, Mobile Applications, Strategic Planning, Management Consulting, ASP.NET, Database Design, Marketing Strategy, Microsoft Dynamics, Systems Analysis, Web Applications, Employee Training, Network Architecture, Microsoft SQL Server, Business Applications, Executive Coaching, Agile Methodologies, SharePoint, Customer Service, Management, Software Development
Education
Western Seminary 2014 — 2015
Transformational Coaching
Portland State University 2004 — 2006
Communications
Portland Community College 2002 — 2003
Computer and Information Sciences
Aramark September 2013 - May 2015
Stream Global Services May 2010 - August 2011
Skills
Customer Service, Research, Microsoft Office, Public Speaking, Teamwork, PowerPoint, Microsoft Excel, English, Strategic Planning, Microsoft Word, Outlook, Time Management
Education
Farmingdale State University of New York 2012 — 2015
Bachelor's degree in Applied Economics; Minor in Business Management, Economics; Business Management, 3.88
Pontificia Universidad Católica Madre y Maestra 2011 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, 3.88
Tracers Information March 2013 - Present
SES November 2012 - January 2013
Interactive Contact Solutions 2011 - 2012
Stream Global Services May 2007 - 2010
Cherry's Bar & Grill 2001 - 2007
Skills
Troubleshooting, Technical Support, Active Directory, Hardware, Servers, Computer Hardware, Software Documentation, Quality Assurance, Customer Service, Windows, Call Center, System Administration, VPN, Microsoft Office, Lotus Notes, Coaching, Training, Call Centers, Software Installation, Strategic Planning, Citrix, Help Desk Support, Process Improvement, Analysis, Inventory Management, Supervisory Skills, Leadership Development, Sales Operations, Network Administration, Windows Server, IT Management, Customer Relations, Sales Support, Process Scheduler, DHCP, A+ Certified, Service Delivery, Printers, Disaster Recovery, Documentation, Scheduling, ITIL, SharePoint, Vendor Management, Cisco Routers, Visio, PhpMyAdmin, Database Administration, VMware, Networking
Education
Pasco-Hernando State College 2015 — 2017
Associate’s Degree, Atmospheric Physics and Dynamics
Remington College 2005 — 2007
Computer Networking Technology, Information Technology, 3.75 GPA
Social WiFi, Inc. December 2013 - Present
Wifigator March 2009 - Present
Polar Instruments Ltd January 2010 - Present
Siafu 2011 - 2012
Marc's Computer Solutions February 2007 - March 2010
Stream Global Services September 2005 - July 2007
Skills
Linux, Wireless, WiFi, Wireless Networking, Integration, Telecommunications, Mobile Devices, MySQL, VoIP, TCP/IP, Networking, Network Design, Network Administration, Network Security, Firewalls, Windows, Routers, Windows Server, Software Development, Security, Ethernet, Apache, Troubleshooting, Cloud Computing, IP, Perl, VMware, Start-ups, VPN, Servers, Switches, Technical Support, DNS, Product Management
Education
Portland Community College 2006 — 2008
2, aeronautical engineering
Kosmos Central February 2014 - Present
Top Shelf Servers October 2012 - February 2014
AOTSEO January 2013 - January 2014
InFocus May 2013 - September 2013
AlphaCard March 2012 - December 2012
Stream Global Services January 2011 - November 2011
Staples June 2005 - August 2008
Skills
Microsoft Word, Web Development, Microsoft Office, CSS, Microsoft Excel, HTML, MySQL, JavaScript, jQuery, Node.js, WordPress, Front-end, User Interface, Customer Service, HTML5, Bootstrap, XML, SQL, Software Development, Web Applications, Time Management, Apache, Git, Linux, E-commerce, Web Services, Start-ups, APIs, Microsoft SQL Server
Education
Portland State University 2009 — 2011
Bachelor of Applied Science (B.A.Sc.), Computer Science
Western Canada High School 2005 — 2008
Cadence Management Corporation March 2015 - Present
Microsoft May 2013 - Present
OIT department- PSU September 2013 - March 2015
Stream Global Services February 2013 - May 2013
HSU September 2010 - May 2012
Skills
Customer Service, Mobile Devices, Teamwork, Microsoft Technologies, Cloud Computing, Research, IT Solutions, Sales, Teaching, Teaching Workshops, Training, Microsoft Office, Project Management, Spanish, English, French, Student Leadership, Team Leadership, Microsoft Project, Microsoft CRM, Microsoft SQL Server, SQL, HTML, CSS, PHP, Leadership, Troubleshooting, Management, Technical Support, Databases, Salesforce.com, Microsoft Dynamics, AX 2012
Education
Portland State University 2013 — 2015
Master of Science (MS), Engineering and Technology Management
Humboldt State University 2009 — 2012
Bachelor's degree, Computer Information Systems
Talk with Ryan July 2013 - Present
Ryan Earl Moore Internet Marketing Services January 2011 - Present
Stream Global Services June 2011 - March 2014
Aerotek Commercial Staffing April 2011 - June 2011
Pacific Maritime Industries May 2008 - August 2009
Artful Wilds Pet Boutique 2009 - 2009
Souther Cast Stone Inc 2004 - 2008
Skills
Hypnosis, Hypnotherapy, Coaching, Marketing Strategy, SEO, Web Marketing, Social Media Marketing, Online Advertising, Facebook, Blogging, Marketing, Online Marketing, Dreamweaver, SEM
Education
NW Hypnosis Institute 2013 — 2013
Certified Hypnotist
Palomar College 2002 — 2004
Stream Global Services November 2013 - Present
Xerox June 2013 - September 2013
Stream Global Services July 2011 - September 2011
Pacifier Online Data Service February 1999 - April 2002
Skills
Computer Repair, Computers, Computer Security, Computer Hardware, Computer Maintenance, Internet, Microsoft Office, Windows 7, Windows Vista, Windows Server, Linux System..., Linux Desktop, Typing Speed 35-50 WPM, Customer Service, Technical Support, Help Desk Support, Network Design, Network Security, Network Administration, Fast Learner, Outstanding verbal, Technical Writing, Small Business, Management, People Skills, Internet Troubleshooting, Windows Troubleshooting, Listening to customers
Education
Portland Community College 2012 — 2013
Career Pathway, CIS Network Administration: Windows Server Administration, 3.5
Portland Community College 2011 — 2013
Associate of Arts and Sciences (AAS), Computer Information Systems, 3.5
Portland Community College 2010 — 2013
Associate of Arts and Sciences (A.A.S.), Computer Information Systems: Network Administration, 3.52
Portland Community College 2011 — 2012
Career Pathway Certificate, CIS: Network Administration:Linux Server Administration, 3.5
Portland Community College 2010 — 2012
Associate of Arts and Sciences (AAS), General Studies, 3.52
Seagate Technology August 2014 - Present
Extensis August 2011 - July 2014
LaCie May 2008 - August 2011
Stream Global Services November 2007 - April 2008
Skills
Computer Hardware, Technical Support, Hardware, Troubleshooting, Windows XP, Windows 7, Windows Server, Mac OS, Printers, HTML, Windows, Servers, Operating Systems, Networking, System Administration, OS X, Management
Education
Portland Community College 2007 — 2009
River Ridge High School 1997 — 2001
PacWest Global 2012 - 2014
Yahoo! 2008 - 2012
Stream Global Services October 2006 - November 2007
Tony's Tavern April 2004 - November 2006
Daily Double Cafe September 2003 - October 2005
Sedona Staffing November 2001 - January 2003
Skills
Technical Support, Networking, Troubleshooting, Linux, Call Centers, Customer Service, Web Development, Yahoo Search Marketing, DJ, SEM, SaaS, Social Media Marketing, DNS, Music Industry, Arch Linux, Web Support, Customer Advocacy, Web Applications, Web Hosting, Windows, Account Management, Studio Recording, Audio Editing, Computer Repair, Mac, Audio Engineering, E-commerce, Social Media, Management, HTML, Computers, Microsoft Office, Promotions, command line interface, Google Apps, E-commerce SEO
Education
Portland Community College 2015 — 2018
Associate of Applied Science, Computer Information Systems
James B. Castle High School 1989 — 1992
Convergys Front End AssistantCostco WholesaleApril 2015 - Present
Stream Global Services October 2012 - October 2013
Skills
Troubleshooting, Call Centers, Team Management, Team Leadership, Vendor Management, Workforce Management, Technical Support, Training, BPO, Sla, Contact Centers, Service Delivery, Windows Phone, Software Documentation, Management, Customer Experience
Education
Nestucca High School 2000 — 2004
High School Diploma
Portland Community College
Trail Blazers Marketing, Inc. January 2015 - Present
UPS November 2014 - January 2015
Convergys July 2013 - November 2014
Stream Global Services July 2013 - March 2014
Skills
Research, Data Analysis, Customer Service, Public Speaking, Teamwork, Healthcare, Social Media, Windows, Photoshop, PowerPoint, Microsoft Office
Education
Sunset High School 2008 — 2012
Portland State University
Stream Global Services October 2011 - December 2011
ACS, a Xerox Company August 2011 - October 2011
Education
Portland Community College 2010 — 2011
Clearfield Job Corps Center 2009 — 2010
Certificate, Business
Providence Health & Services May 2004 - Present
Stream Global Services February 2001 - August 2003
Progressive Insurance June 1996 - January 2001
Skills
Customer Service, Leadership, Active Directory, Networking, HIPAA, Wireless Networking, Windows Server, Access, Computer Hardware, Customer Satisfaction, Computers, Healthcare Information..., Software Documentation, Process Improvement, Healthcare, Troubleshooting, SharePoint, Technical Support, Visio, EMR, Hospitals
Education
Pioneer Pacific College 2001 — 2005
Bachelor's Degree, Information Technology
Woodburn High School 1989 — 1993
High School, General
Simple Finance April 2015 - Present
Apple November 2013 - April 2015
Style06 September 2009 - September 2013
Stream Global Services December 2012 - July 2013
adidas September 2011 - December 2012
Macy's September 2011 - December 2011
Skills
Web Design, Graphic Design, Photo Editing, Data Entry, Cashiering, Hand Drawing, Fluent English, Conversational Japanese, Website Development, Computer Graphics, Digital Media, User Experience, Interaction Design, User-centered Design, Site Maps, Mobile Design, Photoshop, Illustrator, Photography
Education
Portland State University 2008 — 2011
Graphic Design, Japanese
Yahoo June 2013 - March 2015
Yahoo August 2009 - June 2013
Stream Global Services 2007 - 2009
University of Michigan 2004 - 2006
Skills
Leadership, Cross-functional Team..., Management, Customer Service, Team Leadership, Project Management, Social Media, Operations Management, Microsoft Excel, Analytics, Microsoft Office, Team Motivation, Customer Experience, Process Improvement, Technical Support, Training
Education
Portland State University 2010 — 2012
Graduate Certificate in Hydrology, Environmental Science, 3.88
University of Michigan 2001 — 2005
Bachelor of Arts (B.A.), Film and Video Studies/Screen Arts and Cultures, 3.2
Hewlett-Packard May 2015 - Present
Hewlett-Packard March 2008 - May 2015
Hewlett-Packard July 2013 - March 2015
Hewlett-Packard October 2006 - March 2008
Comcast Cable April 2003 - October 2006
Stream Global Services January 2000 - January 2001
Skills
Financial Analysis, Planning Budgeting &..., Financial Reporting, Oracle Database..., Access Database Design..., Programing Languages:..., Expert with MS Excel, Hyperion Essbase, Monarch Data Extraction, Excellent Customer..., Troubleshooting, Billing Systems, Oracle, Management, Integration, Essbase, Analysis
Education
Portland State University 2000 — 2002
BS, Finance, General
Portland Community College 1997 — 1999
Associate of Science (A.S.), Computer Information Systems
Stream International Team LeaderConvergysOctober 1994 - Present
Stream International Services 1994 - Present
Stream 1994 - Present
Stream Global Services 1994 - Present
Skills
BPO, Process Improvement, Technical Support, Call Center, Workforce Management, Call Centers, Quality Assurance, Customer Satisfaction, Customer Service, Recruiting, Customer Experience, Vendor Management, Training, Team Management
Education
Portland Community College 1975 — 1994
Stream Global Services May 2010 - October 2010
Stream Global Services May 2008 - October 2008
DesignR1 Software, LLC. September 2006 - October 2007
Skills
Customer Satisfaction, Customer Service, Customer Support, Technical Support, Computer Repair, Computer Network..., Linux Desktop, Microsoft Certified..., Windows Vista, CompTIA A+, CompTIA Network+, Call Centers, Help Desk Support, Servers, Network Administration, VoIP, Windows
Education
Portland Community College 2008 — 2020
Associate's Degree, Associate of Arts Oregon Transfer, 3.32 gpa
Willamette High School 1999 — 2003
High School, General Education, 3.95 gpa
OHSU February 2013 - Present
Autodesk November 2012 - January 2013
State of Oregon November 2011 - April 2012
Epiq Systems June 2010 - May 2011
Woodstream Corporation November 2006 - October 2009
Stream Global Services February 2000 - May 2003
Skills
Research, Policy, Administration, Analysis, Documentation, Training & Development, Software Documentation, System Administration
Education
Portland State University 2007 — 2009
MPA, Operations Analysis
Western Oregon University 1987 — 1990
B.S., Psychology / Public Admin
DHL Express June 2013 - Present
DHL Express June 2013 - Present
Stream Global Services June 2012 - May 2013
APL Logistics August 2009 - March 2012
Liberty Tax Service, Stockton, California Office March 2012 - 2012
5LINX Enterprises Inc. March 2012 - 2012
APL Logistics 2009 - 2012
APL Logistics August 2006 - August 2009
APL Logistics August 2005 - August 2006
Pelle Management Corporation May 2003 - August 2005
Skills
International Logistics, Logistics Management, Shipping, Supply Chain Management, Freight, 3PL, Logistics, Ocean, Import/Export, Operations Management, Transportation..., Ports, Transportation, SAP, Supply Chain Operations, Warehousing, Supply Chain, Reverse Logistics, Warehouse Management, Pricing, Import, Container, International Trade, Supply Chain..., Air Freight, International Shipping, Freight Forwarding, Export, Customs Regulations, Process Improvement, Trucking, LTL, Invoicing
Education
Philippine School of Business Administration 1980 — 1984
BSC Accounting, Accounting
ADP Dealer Services August 1999 - Present
Stream Global Services July 1998 - August 1999
US Navy June 1988 - August 1992
Skills
Russian, Hebrew, MCSE with emphasis in..., CUSE (Cisco Unity)..., Unified Communications, Active Directory, Cisco Technologies, Routers, Cisco Call Manager, Technical Support, Software Documentation, SAN, HP, IIS, Microsoft Exchange, Troubleshooting, Windows, Microsoft SQL Server
Education
Portland Community College 1997 — 1999
AAS, Computer Information Technology
Defense Language Institute 1989 — 1990
Military Certificate of Completion, Russian and Hebrew
Rachael Renee' Photography March 2015 - Present
Freelance Real Estate Marketing March 2011 - September 2015
Nonprofit Association of Oregon July 2010 - March 2011
U-Haul International, Inc. January 2009 - July 2010
Oregon Department of Environmental Quality April 2010 - June 2010
St. Petersburg Times September 2008 - December 2008
CompanionLink Software January 2005 - September 2007
Académie de Montpellier September 2005 - December 2005
Self-employed March 2004 - November 2004
Stream Global Services March 2000 - March 2003
Skills
Windows & Mac operating..., Adobe Creative Suite, Adobe Acrobat, Apple Aperture, iWork, Microsoft Office, Crystal Reports, Drupal, HTML + CSS, SurveyMonkey, ConstantContact, Civi, Google Apps, Social Media, Troubleshooting, Software Quality..., Technical Writing, Technical Editing, Copy Editing, Writing, Research, Journalism, Public Speaking, English, French, Russian, Marketing, Graphic Design, Photography, Architectural..., Creativity, Problem Solving, Ability to learn, Critical Thinking, Music, Horse Training, Event Planning, Real Estate, HTML, Community Outreach, Email Marketing, Newsletters, Proofreading, Marketing Communications, Image Editing, Facebook, Layout, Advertising, Editing, Blogging
Education
Portland State University 2006 — 2010
Bachelor of Arts: International Studies, Arts & Letters, International Relations, French, Russian, Communications, Writing, Design, Sustainability, GPA 3.85
St. Petersburg State University 2008 — 2008
Russian culture, Russian language, Russian society, Russian history
Portland Community College 2002 — 2007
Oregon University Transfer, Art History, Photography, Writing, Mathematics, Psychology, Public Speaking, French, Russian
Directv June 2014 - Present
Freelance May 2013 - Present
Asurion November 2013 - June 2014
Stream Global Services February 2013 - November 2013
MGA BUSINESS CONSULTING, S.L. December 2012 - February 2013
Force Academy July 2010 - July 2012
Centro Prema (Yoga Studio) January 2012 - April 2012
Bodega de Libros (Bookstore) January 2012 - April 2012
Pineda Covalin December 2010 - April 2011
Fulfilled needs with several sponsors for the event, such as printed advertising, radios for communi September 2009 - October 2010
Skills
Social Skills, Administrative Work, Intrapersonal Skills, Interpersonal Skill, Research, Exploring, Creative Skills, Self-taught, Fast Learner, Marketing, Organizational Learning, Management, Economics, Psychology, Advertising, Promotional, Graphic Design, Digital Photography, Market Research, Audiovisual Production, CRM, Microsoft Office, Final Cut Pro, Mac OS X, Windows, Photoshop, Adobe Premiere, After Effects, Illustra, French, Teaching English as a..., Spanish-English, Aerial Dance, Customer Retention, Fast-paced, Customer Service, Long-term Customer..., Spanish
Education
Online Marketing Institute 2014 — 2021
Online Marketing
Scottsdale Community College 2015 — 2016
Dance Technology
Phoenix College 2014 — 2015
Photography
Instituto Tecnológico y de Estudios Superiores de Monterrey 2007 — 2012
Bachelor of Business Administration (B.B.A.), Marketing and Communications
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM 2007 — 2012
Minor Degree, Design and Visual Communications, General
University of North Texas 2009 — 2009
Studied Abroad, Marketing
Centro de Capacitacion ESPABI 2007 — 2008
Diploma, Teaching English as a Second or Foreign Language/ESL Language Instructor
L'Alliance Française 2006 — 2007
Certification, French as a Foreign Language
Stream Global Services November 2009 - Present
eTelecare Global Solutions November 2008 - November 2009
eTelecare Global Solutions October 2007 - November 2008
eTelecare Global Solutions February 2007 - October 2007
JP Morgan Chase January 2005 - January 2006
Metropolitan Mortgage, Inc. January 2004 - January 2005
Metropolitan Mortgage, Inc. January 2003 - January 2004
Metropolitan Mortgage, Inc. January 2002 - January 2003
Education
Paradise Valley Community College 2009 — 2009
In Progress, Business
Pierce College 2002 — 2004
General Studies
Paychex April 2012 - April 2014
Stream Global Services May 2010 - January 2012
Fez Ballroom and Lounge March 2008 - July 2010
The Art Institute of Portland April 2009 - September 2009
The Art Institute of Portland January 2009 - March 2009
Skills
Microsoft Excel, Microsoft Access, QuickBooks, Customer Service, Cashiering, 3D Modeling, Character Rigging, Character Design, Storyboarding, Script Writing, Texturing, 3D animation
Education
Portland State University 2013 — 2016
Post-Baccalaureate, Accounting, 3.3
The Art Institute of Portland 2005 — 2010
BFA, Game Design, Rigging
Cambia Health Solutions June 2013 - September 2013
Portland Community College January 2011 - May 2012
Stream Global Services September 2006 - December 2009
Skills
Networking, Troubleshooting, Windows, Technical Support, Windows XP
Education
Portland Community College 2010 — 2014
none, Computer Information Systems: Health Informatics
Portland State University September 2011 - Present
Innovation Partnership September 2010 - August 2011
Stream Global Services June 2008 - September 2008
Tanasbrook Condominium Association June 2006 - September 2006
Education
Portland State University 2010 — 2012
M.S, Economics
University of Oregon 2007 — 2009
B.S, Economics
Publix Super Markets January 2013 - Present
Layer3 Technology Services October 2007 - November 2012
Stream Global Services April 2007 - October 2007
Skills
Linux, Windows, Windows Server, Active Directory, Computer Hardware, Troubleshooting, Operating Systems, Windows 7, Network Administration
Education
Polk State College 2005 — 2014
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
Polk State College 2004 — 2009
A.S., Computer Networking
Integrity Staffing Solutions November 2014 - Present
Credit Union July 2012 - Present
Stream Global Services November 2011 - July 2012
Starbucks June 2009 - November 2011
Safeway April 2008 - June 2009
BAX Global October 2005 - December 2007
Skills
Direct Sales, Data Entry, Customer Service, Coaching, Sales, Team Building, Training, Team Leadership
Education
Phoenix College 1983 — 1985
West 1978 — 1982
Stream Global Services September 2009 - Present
Stream Global Services September 2009 - Present
Costco Wholesale November 2008 - January 2009
Education
Pittsburg State University 2005 — 2008
Pittsburg State University
B.S, Business Administration; Accounting
Tualatin Valley Workshop, Inc. April 2015 - Present
United Cerebral Palsy of Oregon and Southwest Washington April 2015 - Present
Bostwick and Krier October 2010 - June 2014
Stream Global Services March 2010 - September 2010
Market Decisions Corporation April 2000 - April 2004
Skills
Resume Writing, Interviews, Job Coaching, Job Search Strategies, Career Counseling, Job Search, Career Development, Interview Preparation, Mock Interviews, Conflict Resolution, Career Assessment, Recruiting, Public Speaking, Cover Letters, Training, Talent Management, Job Fairs, Program Evaluation
Education
Portland State University 2010 — 2013
MS, Conflict Resolution
Portland State University 2007 — 2010
BS, Social Science
Stream global services May 2011 - August 2011
netbiz March 2011 - April 2011
WSCO Petroleum March 2008 - July 2010
Skills
75 wpm typing, soft skills, empathy
Education
Portland Community College 2007 — 2008
n/a, business
Symantec May 2011 - Present
Willamette Education Service District February 2006 - August 2010
Stream Global Services November 2002 - November 2004
Skills
IT Security Best..., Symantec Endpoint..., Virus Removal, Security, Android, Server Migration, Server Architecture, Technical Support, System Administration, Project Management, Windows, Hyper-V, HTML, Storage, Fibre Channel, NAS, Programming, RAID, Netbackup, Storage Area Networks, Storage Management, Polycom Video..., Active Directory, Tandberg, Unix Shell Scripting, ESXi, Virtualization, iSCSI, VMware Workstation, Barracuda Spam Firewall, Sonicwall, Firewalls, Mobiles
Education
Portland State University 2001 — 2002
University of Oregon 1996 — 2000
B.S., Psychology
OMSI, Oregon Museum of Science & Industry June 2015 - Present
Xenium HR May 2010 - June 2015
Stream Global Services April 2008 - May 2010
Nike 2005 - 2008
Nike 2005 - 2008
Skills
Personnel Management, Employee Relations, Human Resources, New Hire Orientations, Training, Hiring, Policy, Management, Program Management, Project Management, HRIS, Onboarding, HR Policies, Job Descriptions, Deferred Compensation, Administrative..., Talent Acquisition, Performance Management, Benefits Administration, Employee Engagement
Education
Portland State University
Selectron Technologies, Inc. August 2013 - Present
Kroger August 2012 - August 2013
Stream Global Services August 2010 - September 2011
BendBroadband July 2005 - July 2010
COTV March 2004 - July 2005
Sign Pro June 2000 - July 2005
Skills
Microsoft Office, Telecommunications, Team Management, Team Leadership, Innovation, Customer Service, Learning, Customer Relations, Linux, Quality, Troubleshooting, Windows, Mac OS X, Cable Modems, Cabling, Technologically Savvy, Employee Loyalty, Customer Satisfaction, Customer Support, Help Desk Support, Computer Hardware, Telephony, Switches
Education
Portland Community College 2012 — 2013
Associate of Arts (AA), General Studies
Portland Community College 2010 — 2013
Compuer Science, Networking/Security
Rose City Nursing February 2010 - February 2010
Northstar Glassworks, Inc March 2008 - September 2008
Costco Wholesale Corporation February 2006 - March 2008
Stream Global Services September 2005 - February 2006
Education
Pacific Health Care 2009 — 2010
Pre Medical Program, Certified Nursing Assistant
Portland Community College 2002 — 2005
Associates, Applied Science
Tigard High School 1999 — 2003
Diploma
Convergys August 2015 - Present
Stream Global Services 2006 - 2013
Stream January 2006 - August 2012
Skills
Software Documentation, Troubleshooting, Windows 7, Computer Hardware, Customer Service, Windows, Active Directory, Networking, Windows Server, Windows XP, Quality Assurance, Technical Support, Process Improvement, Microsoft Office, Software Installation, Help Desk Support, Project Management
Education
Portland Community College 2012 — 2014
Associate of Arts and Sciences (AAS), Accounting
Digital Hands December 2014 - August 2015
Digital Hands March 2014 - December 2014
W.S. Badcock Corporation August 2011 - March 2014
Edge Access Inc. November 2008 - March 2011
Stream Global Services May 2007 - August 2008
Skills
Microsoft Office, Windows, Troubleshooting, Linux, Debian, RHEL, Solaris, VMware, VMware Server, VMware Workstation, ESXi, Python, Bash, Wiki Markup, Windows Batch, LAN-WAN, Routing, Switching, Network Devices, Network Administration, Asterisk, Windows Server, Active Directory, WLAN, Linux System..., Windows 7, Help Desk Support, Windows XP, VoIP, Cisco Technologies, System Administration, Networking, Computer Hardware, Unix, OS X
Education
Polk Community College 2006 — 2009
AS, Network Administration
Fleisher Media Ventures September 2011 - Present
Affiliated Computer Services October 2008 - December 2011
ACS-Affiliated Computer Services, A Xerox Company 2010 - 2011
ImPress at OfficeMax March 2006 - August 2008
MediaCentric April 2004 - January 2008
Stream Global Services September 1998 - April 2004
Skills
Mac OS X, Microsoft Office, Call Center, Troubleshooting, Customer Service, Technical Support, Customer Satisfaction, Call Centers, OS X, Start-ups, Computer Hardware, Management, Networking, Windows 7, Enterprise Software, Microsoft Excel, System Administration, Leadership, Team Leadership, Process Improvement, Software Documentation, Windows
Education
Portland Community College 2004 — 2006
Certificate, Electronic Print Production
Palm Beach Atlantic University 1994 — 1996
Religion / Philosophy
Institute of Biblical Studies 1994 — 1995
Religion
New West Technologies February 2015 - Present
Netflix Inc. December 2013 - February 2015
Stream Global Services September 2012 - December 2013
Best Buy October 2010 - January 2011
Skills
Technical Support, Customer Service, Computer Proficiency, Computer Hardware, Computer Repair, Computer Maintenance, Supervisory Skills, Java, Call Centers, Windows
Education
Portland Community College 2010 — 2012
Computer Information Systems
North Medford High School
Stream Global Services October 2011 - Present
Convergys 2013 - 2014
Convergys 2013 - 2014
Convergys 2013 - 2014
Stream Global Services December 2010 - October 2011
Stream Global Services November 2007 - December 2010
ToTheCenter October 2006 - February 2008
Sofa Ink Quarterly April 2006 - August 2006
Ooligan Press September 2005 - June 2006
Target Stores October 1997 - September 1999
Skills
Customer Service, Microsoft Office, Troubleshooting, Call Centers, Time Management, Research, Public Speaking, Editing, Writing, Problem Solving, Training, Technical Support, Creative Writing, Communication, Marketing, Customer Satisfaction, Coaching
Education
Long Ridge Writers Group 2010 — 2011
Certificate of Completion, Basics of Writing Stories and Articles for Publication
Portland State University 2004 — 2006
Bachelor of Science, Arts & Letters; editing and publishing
Portland Community College 1999 — 2004
Graphic Design
Columbia Technical Services, LLC January 2012 - Present
Stream Global Services October 2006 - April 2011
Safeway March 2004 - October 2006
LAN-Mark Network Solutions 2002 - 2004
Skills
Management, Call Centers, QuickBooks, Customer Satisfaction, Microsoft Word, Account Management, Outlook, Accounting, Analysis, Customer Service, Employee Benefits, Leadership, Team Leadership, Bookkeeping, Coaching, Data Analysis, Payroll, Networking, Financial Analysis, Windows, Software Documentation, Microsoft Excel, Time Management, Telephone Skills, Technical Support, Microsoft Office, Budgets, PMP, Financial Reporting, Troubleshooting, Computer Hardware, Strategic Planning, Training, Customer Experience, Supervisory Skills, Inventory Management, Operating Systems, PowerPoint, Process Improvement, Teamwork, Sales, Lotus Notes
Education
Portland Community College 2011 — 2011
Oregon Transfer Degree, Business Administration
Portland Community College 2011 — 2011
Associates degree, completion date 2013, Accounting
Stream Global Services August 2013 - Present
Sutherland Global Services October 2012 - August 2013
Sutherland Global Services August 2011 - September 2012
Skills
Call Center, Sla, Outsourcing, Team Management, Call Centers, Soft Skills, Service Delivery, Transition Management, Workforce Management, BPO, Contact Centers, Customer Satisfaction
Education
University of national and world economy 2011 — 2013
Master's degree of Economics of human resources
Plovdivski universitet 'Paisii Hilendarski' 2006 — 2010
Bachelor's degree of English and French philology
OHSU October 2004 - December 2009
Stream Global Services September 2003 - October 2004
Mitsubishi Corporation August 2000 - December 2002
Education
The Art Institute of Portland 2011 — 2014
Bachelor of Science, Web Design & Interactive Media, Animation
Portland Community College 1983 — 1985
Associate Applied Science, Dental Technology
Linn Benton Community College
Associate of Science, Business Management, minor Accounting
Scio High School
General, Art & Horticultural
Yahoo! April 2013 - Present
Yahoo! August 2006 - April 2013
Stream Global Services June 2002 - August 2006
Stream Global Services August 2001 - June 2002
Skills
Vendor management, Contractual agreements..., Operations Management, Training Management, Quality Management, Human Resource...
Education
Portland State University
BS, Human Resource Management
Point Blank Distributing December 2013 - October 2014
Comcast Cable July 2012 - May 2013
TMone November 2011 - June 2012
RadioShack July 2009 - February 2011
Stream Global Services July 2007 - May 2009
Skills
Call Center, Telemarketing, Customer Experience, Customer Satisfaction, Customer Retention, Customer Service, Cold Calling, Sales, Account Management, Direct Sales, CRM, Time Management, Sales Process, B2B, Call Centers, Sales Operations
Education
Portland Community College 2015 — 2017
In Progress, Liberal Studies, Computer Science
CVS Caremark Corporation August 2014 - Present
Medix ™ August 2013 - August 2014
Verizon Wireless January 2013 - March 2013
Humana July 2012 - January 2013
Stream Global Services March 2012 - October 2012
GameStop May 2009 - February 2012
7-Eleven May 2006 - May 2009
Skills
Customer Service, Retail Management, Microsoft Excel, Microsoft Word, POS, Leadership, Time Management, Sales, Telephone Skills
Education
Pima Community College 2005 — 2009
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
University of Arizona 2003 — 2006
Modis February 2014 - May 2014
TEKsystems December 2013 - February 2014
Portland State University April 2013 - October 2013
Open Street Maps State of the Map 2012 Convention October 2012 - October 2012
Portland State University September 2010 - April 2011
Stream Global Services January 2007 - March 2008
Sun Harvest Realty November 2005 - December 2007
Visa Versa Entertainment April 2003 - June 2005
Skills
Java, C, C++, Python, Django, Apache 2, Bash, HTML 5, CSS3, JavaScript, jQuery, Objective-C, Cocoa, MySQL, PostgreSQL, WordPress, MediaWiki, CSS
Education
Portland State University 2008 — 2013
Philosophy, Computer Science
Catalyst IT Services January 2013 - Present
Fred Meyer May 2010 - January 2013
Stream Global Services February 2008 - September 2008
Skills
PHP, Java, JavaScript, jQuery, AJAX, Perl, C, SQL, MySQL, XHTML, HTML, XML, CodeIgniter, Spring, Apache, Tomcat, JBoss Application Server, Windows, Windows Server, Active Directory, Suse, Ubuntu, Linux, Web Development, Amazon EC2, Amazon S3, Object-oriented..., OOP, SSH, Telnet, Adobe Acrobat, Microsoft Office, C++, JUnit, Web Applications, C#, Agile Methodologies, Microsoft SQL Server, ASP.NET, Scrum, Databases, Eclipse, Spring Framework
Education
Portland Community College
Computer Science
Intel Corporation September 2012 - Present
LaserCare, Inc. January 2006 - January 2011
emark Solutions June 2005 - December 2005
Stream Global Services October 2000 - June 2004
Skills
Customer Service, Laser Printers, Computer Maintenance
Education
Portland State University 2013 — 2016
Bachelor of Science (BS), Computer Science
Portland Community College 2011 — 2013
Associate's degree, General Studies
Lionbridge April 2012 - Present
Johnstone Supply May 2006 - October 2012
Stream Global Services September 2010 - January 2011
Fred Meyer August 2008 - June 2010
Skills
Accounting, Financial Reporting, Auditing, General Ledger, Internal Audit, Financial Audits, Account Reconciliation, Accounts Payable, External Audit, Accounts Receivable, Data Entry, Management, Sales, Time Management, Microsoft Word, Microsoft Office, Typing, 10 Key, Internet Explorer, Photoshop, Illustrator, Dreamweaver, Computer Hardware, Computer Repair, Computer Maintenance, Windows 7, Windows XP, Windows 8, Open Office, EMR, Wireless Networking, Audio Visual Support, HTML, Material Handling, Hazardous Materials, Laboratory Skills, Warranty, HVAC, Retail Displays
Education
Portland State University 2006 — 2008
Accounting, 14
Portland State University March 2014 - March 2015
Portland State University September 2014 - December 2014
Portland Public Schools January 2014 - June 2014
Comcast Cable August 2007 - March 2011
Stream Global Services March 2005 - October 2006
Skills
Secondary Education, English Teaching, Teaching Writing, English Literature, Lesson Planning, Teaching English to..., Academic Tutoring, Multicultural..., Oral & Written..., Public Speaking, Teamwork, Research, Time Management, Microsoft Office, Microsoft Word, Social Media, Windows, Microsoft Excel, PowerPoint, HTML, Employee Training, Organizational..., Event Planning, Customer Service
Education
Portland State University - Graduate School of Education 2013 — 2015
Master of Education (M.Ed.), Secondary Education and Teaching
Portland State University 2012 — 2013
Bachelor of Science (B.S.), English Language and Literature/Letters
Portland Community College 2003 — 2011
Associate of Arts (A.A.), Oregon Transfer
Epiq Systems July 2013 - January 2014
Wells Fargo October 2013 - November 2013
Stream Global Services November 2012 - April 2013
Walmart August 2010 - October 2012
Stream Global Services March 2006 - March 2009
Skills
Typing, Phone Etiquette, Spelling, Grammar, Customer Service, Customer Satisfaction, Retail, Cashiering, Cash Register, Data Entry, Microsoft Office, Outlook, Multi Tasking, Customer Retention, Ten Key, Stocking, Cleaning, Research, Quality Control, Baking
Education
Pacific University 2004 — 2005
Master's degree, Education
Portland State University 2000 — 2003
Bachelor of Arts (BA), English Language and Literature/Letters
Wells Fargo July 2013 - Present
Stream Global Services August 2012 - February 2013
Peter Piper, Inc. August 2011 - October 2012
Education
Phoenix College 2012 — 2017
In Progress, Computer Science
Pavelcomm December 2013 - Present
Stream Global Services May 2012 - February 2013
Skills
Technical Support, System Administration, Troubleshooting, Windows 7, Customer Service, Microsoft Office, Microsoft Exchange, Computer Hardware, Windows XP, Telecommunications, Networking, Customer Retention, Active Directory, Desktop Support..., Windows, Software Installation, Windows Server, Training, Leadership
Education
Portland Community College
Associate of Science (A.S.), Japanese Studies
Portland State University
Lines for Life March 2015 - Present
Outside In January 2015 - Present
Yahoo April 2013 - Present
Oregon Department of Human Services May 2014 - December 2014
Stream Global Services September 2012 - April 2013
Comcast August 2008 - April 2011
Bank of America July 2007 - August 2008
Time Warner Inc. August 2005 - July 2007
The Answer Group (TAG) December 2003 - April 2004
Skills
Social Services, Social Work, Human Services, Crisis Intervention, Addiction Recovery, Suicide Prevention, Suicide Assessment, Non-profit Volunteering, Nonprofits, Conflict Resolution, Peer Mediation, Technical Support, Client Relations, Client Services, Life Coaching, Conflict Management, Abuse Prevention, Online Moderation, Internet Services, Child Advocacy, Child Welfare, Team Building, Cross-team Collaboration, Time Management, Process Efficiency, Public Speaking, Research, Community Outreach, Event Planning, Policy, Training
Education
Portland State University 2015 — 2018
Master of Social Work, Social Work
Portland State University 2009 — 2012
Bachelor of Science, Political Science
Intel Corporation May 2013 - Present
Intel Corporation March 2011 - October 2012
Stream Global Services August 2010 - December 2010
Skills
VMware vCenter, VMware ESX, System Administration, Troubleshooting, Network Administration, Windows Server, Linux, Hyper-V, Red Hat Linux, SLES, Cisco Nexus, Cisco IOS, Active Directory, Scripting, Perl, Powershell, C#, ZFS, Fibre Channel, Infiniband, iSCSI, FCoE, Computer System..., Servers, Hardware, Storage
Education
Portland Community College
Computer Science