Experience
Buckland Customs Brokers Ltd   October 2012 - Present
Stream Global Services   August 2011 - September 2012
Starwood Hotels & Resorts Worldwide, Inc.   May 2008 - August 2011

Education
Fanshawe College   2009 — 2011
Hospitality Hotel Management diploma

Experience
Manpower  May 2015 - June 2015
Manpower  April 2015 - April 2015
CareCore National  March 2013 - May 2013
Alorica  August 2012 - December 2012
Xerox Commercial Solutions, LLC  December 2011 - July 2012
Stream Global Services   June 2010 - August 2010
Merchant Services Inc  September 2009 - January 2010
Harkins Theater   July 2009 - October 2009
Toys Я Us   November 2006 - January 2007
Wendys  March 2004 - December 2005

Skills
Call Center, Troubleshooting, Technical Support, Customer Satisfaction, BPO, Windows 7, XP, Customer Service, Customer Support, Customer Experience

Education
Glendale Community College   2015 — 2018
Associate’s Degree, Digital Arts

DeVry University   2008 — 2009
Computer Information Systems

Woodland Park High School   2000 — 2005
GED

Experience
Kroger  April 2014 - Present
LAZ Parking  February 2012 - January 2014
Walmart  2009 - 2011
Majestic Liquors   2007 - 2009
McDonald's Corporation  2002 - 2007
Stream Global Services   2001 - 2003

Skills
Customer Service, Microsoft Office, Team Building, Customer Satisfaction, Budgets, Operations Management, Process Scheduler, Management, Training, Strategic Planning, Negotiation, Leadership, New Business Development, Microsoft Word, PowerPoint, Outlook, Complaint Management, Daily Reports, Daily Deposits, Schedules, Multi-line Phone, Inventory Management

Education
University of Phoenix   2014 — 2016
Bachelor of Science (B.S.), Business Management

University of Phoenix   2013 — 2014
Associate of Arts (A.A.), Business Administration and Management, General, 3.82 GPA

El Centro College   1998 — 1999
Certificate, Computer Literacy

Experience
Primerica, Inc  October 2009 - Present
Credit Solutions  April 2009 - April 2010
Stream Global Services   June 2007 - January 2009
Volt Technical Resources  2008 - 2009
Target  June 2003 - February 2006

Skills
Term Life Insurance, Leadership, Sales, Team Building, Customer Service, Team Leadership, Customer Retention, Direct Sales, Recruiting, Coaching, Marketing, Outlook, A+ Certified, Financial Services, Social Networking, Entrepreneurship, Leadership Development, Data Entry, Direct Marketing, Drummer, Networking

Education
Tarrant County College   2008 — 2010
Business

Cedar Valley College   2006 — 2008
Associate of Arts and Sciences (A.A.S.), Network and System Administration/Administrator

DeVry University-Texas   2005 — 2006
Networking

Experience
Sears Holdings Corporation  June 2011 - June 2012
K12  August 2010 - May 2011
Stream Global Services   May 2010 - July 2010
Direct Alliance Corporation  January 2010 - March 2010
Blockbuster Video  November 1999 - March 2009
Global Fulfillment Services  2000 - 2001

Skills
Multi tasking, Account receivables, Account Management, Computer literate and..., Use of headset with..., Clear written and..., Confidential record..., Use of office machines:..., Use of software such as..., Multi-screen navigation..., Leadership ability, Organized, thorough,..., Reformatting image and...

Education
The Art Institute of Phoenix   2005 — 2009
Bachelors of Graphic Design, Graphic Design

University of Advancing Technology   2000 — 2002
Associates in Multimedia, Animation, Interactive Technology, Video Graphics and Special Effects

East Valley Institute of Technology   1998 — 1999
Passed course, Commercial Design, A (Honor Roll)

Highland High School   1995 — 1999
Diploma, Visual art, A

Experience
Stream Global Services   July 2013 - Present
Stream Global Services   March 2013 - July 2013
Papa Murphy's International  July 2012 - December 2012
Muse Wedding and Event Planning   July 2012 - September 2012
Xerox  June 2011 - June 2012
Express Employment Professionals  May 2010 - May 2012
Jo-Ann Stores, Inc.   March 2011 - April 2011
General Nutrition Center  February 2010 - July 2010
General Nutrition Center  October 2009 - November 2009

Skills
Customer Service, QuickBooks, Microsoft Excel, Microsoft Word, Access, Fast Learner, Effective Communicator, Problem Solving, Listening to customers, Multitasking Skills, Adaptability, 140kpm on 10-key, 50+ wmp keyboarding, Windows, Mac OS X, Retail, Call Center, POS, Telephone Skills

Education
Portland Community College   2010 — 2014
in progress, Business Admin. and Management, Emphasis on Accounting/Finance

Yavapai College   2008 — 2009
Certificate, Emergency Care Attendant (EMT Ambulance)

Embry Riddle Aeronautical University-Prescott   2007 — 2008
Aeronautical Science

Experience
Jolly Good Cleaning   July 2014 - Present
Consumer Cellular, Inc.   August 2013 - Present
Stream Global Services   July 2012 - July 2013
Goathead Saloon   July 2012 - July 2013
Arizona Songwriters Circle   September 2011 - September 2012
Safelite AutoGlass  July 2010 - July 2012

Skills
Pro Tools, Music, Social Media, Music Industry, Music Production, Microsoft Office, Event Planning, Social Media Marketing, Recording, Social Networking, Facebook, Photoshop, PowerPoint, Microsoft Excel, Audio Engineering, Composition, Entertainment, Editing, Sound, Customer Service

Education
The Conservatory of Recording Arts and Sciences   2011 — 2011
Certified, Audio Engineering

East Valley Institute of Technology   2000 — 2002
Certified, Radio Broadcasting

Experience
CVS Caremark Corporation  May 2014 - Present
Geek Squad  October 2013 - May 2014
Stream Global Services   October 2012 - April 2013

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, Photoshop, English, HTML, Windows, Time Management

Education
Scottsdale Community College   2013 — 2015
Associate of Arts (A.A.), Computer and Information Sciences and Support Services

Eastern New Mexico University-Roswell Campus   2009 — 2012
Associate of Arts (A.A.), Animation, Interactive Technology, Video Graphics and Special Effects

Experience
Ares Management  May 2014 - Present
CommonAngels  March 2014 - Present
IDEA Northeastern's Univ Venture Accelerator program   March 2014 - Present
Ares Commercial Real Estate Corp   March 2012 - Present
EdgeAdvisors   June 2008 - Present
Stream Global Services   June 2008 - March 2014
Phaseforward Inc   May 2009 - August 2010
PricewaterhouseCoopers  1971 - 2008
Massachusetts Technology and Innovation Exchange   1995 - December 2006

Skills
Management Consulting, Corporate Governance, Mergers, BPO, Customer Relations, Accounting, Business Process..., Financial Analysis, SEC reporting, Process Improvement, Forecasting, GAAP, Start-ups, SOX, Business Strategy, Strategy Development, Performance Management, Financial Reporting, Audit, Auditing, Budgeting, Coaching, Due Diligence, Strategic Planning, Financial Planning, Team Building, Restructuring, Financial Accounting, Leadership Development, Mentoring, Mergers & Acquisitions, Executive Management, Leadership, SEC filings, Strategic Financial..., Sarbanes-Oxley Act, Budgets, Acquisition Integration, Outsourcing, US GAAP, Managerial Finance, Business Planning, Corporate Finance

Education
Northeastern University   1966 — 1971
Bachelor of Science (BS), Accounting and Finance

Dartmouth College executive program
Executive program, Business Administration and Management, General

Experience
Stream Global Services   January 2007 - May 2012
Stream Global Services   2007 - 2012
Accent Call Center   June 2006 - January 2007
United Radio  September 2005 - January 2006
Stream Global Services   January 2003 - May 2005

Skills
Salesforce.com..., Salesforce 201 certified, Salesforce 301 Certified, Salesforce 401 Certified, CRM, Salesforce.com, Call Center, SFDC, Analytics, Cloud Computing, Microsoft Office, Salesforce.com..., Process Improvement, Salesforce.com..., Account Management, Sales Process, Data Analysis, Apex Data Loader, Business Process, Lead Management, Salesforce.com System..., Salesforce.com Certified

Education
DeVry Institute of Technology   2000 — 2002
Associates Degree, Applied Science of Electronics and Computer Technology

DeVry University   2000 — 2002
Associate's degree, Computer Science

Jefferson County Vocational Center Boces   1998 — 2000
certification of completion, Industrial Electronics Technology/Technician

Experience
US Census Bureau  March 2010 - July 2010
MTN Satellite Communications  May 2007 - August 2007
Windstream Communications  December 2006 - May 2007
Stream Global Services   December 2004 - May 2005
Alltel  February 2003 - September 2004

Skills
Typing, Microsoft Office, Microsoft Windows 98, Microsoft Windows 2000, Microsoft Windows XP, Microsoft Windows 95, Microsoft Windows Vista, Windows 7, Internet, Wireless Networking, Computer Building, Computer Hardware

Education
Belhaven University   2010 — 2012
Bachelor of Science (B.S.), Organizational Management

Dalton State College   2007 — 2008
Associate of Science (A.S.), Business Administration

Dalton State College   2005 — 2006
Associate of Arts and Sciences (A.A.S.), Technology

Experience
Pilot Flying J  July 2015 - Present
Dollar General  November 2014 - June 2015
Walmart Distribution Center  September 2013 - June 2014
Stream Global Services   April 2012 - January 2013
Cumulus Media  September 2010 - October 2011
Cumulus Media  October 2006 - February 2009
DHL Express (Intercoastal Express)   January 2007 - March 2008
Stonehouse Surfaces   February 2006 - January 2007
DHL Express  November 2004 - February 2006
DHL Express (Jack Pack)   May 2003 - November 2004

Skills
Adobe Audition, Troubleshooting, Customer Service, Windows, Photoshop, Audio Editing, Windows 8, Computer Repair, Microsoft Office 2007, Windows Live Movie Maker, PowerPoint, Windows 7, Phone Skills, Technical Support, Dell Computers, Excel, Dell Workstations, Training, Microsoft Excel, Computer Hardware, Telephone Skills, Radio Broadcasting, Video, Networking, Security, Operating Systems, Active Directory, Broadcast, Software Installation, Sound, Windows Server, Hardware, Radio, System Administration, VMware, Audio Engineering, Time Management, DNS, Commercials, Disaster Recovery, Recording, Visual Basic, Social Networking, Voice Over, Digital Media, Windows Vista, Data Entry, Hardware Support, Help Desk Support, Remote Desktop

Education
DeVry University
Bachelor's Degree, Technical Management with a concentration in Computer Networking, GPA: 3.42

JSMI Bible Institute & School of World Evangelism   1997 — 1999
Biblical Studies, Teaching, Outreach programs and Ministry Mangement

Indian Hills Community College   1995 — 1996

Experience
home  July 2007 - Present
Excelsior College  January 2014 - May 2014
Self-employed  June 2012 - April 2014
Mary Kay Cosmetics  September 2008 - May 2009
Stream Global Services   November 2006 - July 2007

Skills
Customer Service, Management, Retail, Sales, Human Resources, Multi Tasking, Team Leadership, Money Management, Microsoft Office, Recruiting, Leader ship, Shipping and Handling, Organizational skills, Basic Finance, Healthcare, Pets, Time Management, Veterinary, Receptionist Duties, Medical Records, Animal Work, Administration, Appointment Scheduling, Dogs

Education
Excelsior College   2014 — 2014
Veterinary Assistant, Veterinary/Animal Health Technology/Technician and Veterinary Assistant, 95.96

Daytona State College   2012 — 2013
technical, Baking and Pastry Arts/Baker/Pastry Chef

Experience
Self-employed  2009 - Present
Stream Global Services   2006 - 2009

Education
Florida State University   1980 — 1983
Finance, General

Experience
Apple  October 2014 - Present
Apple  October 2013 - Present
Stream Global Services   November 2011 - October 2013
Stream Global Services   August 2010 - November 2011
Stream Global Services   January 2008 - 2010
Williams-Sonoma, Inc.   September 2007 - October 2009

Skills
Team Leadership, Project Management, Team Building, Program Management, Performance Metrics, Analysis, Performance Reporting, Supervising, Call Center, BPO, Process Redesign, Call Centers, Customer Satisfaction, Vendor Management, Change Management, Recruiting, Troubleshooting, Leadership, Strategy, Training, Customer Experience

Education
UCLA Extension - Empower   2013 — 2014
Cert. Global Sustainability, Sustainability Studies

Florida International University   2003 — 2006
Bachelor of Science, Conservation Biology

Scottsdale Culinary Institute   2005 — 2006
Certificate, Baking and Pastry Arts/Baker/Pastry Chef

Experience
Desire2Learn  July 2013 - Present
BlackBerry  February 2011 - February 2013
BlackBerry  September 2008 - February 2011
Stream Global Services   November 2005 - October 2007

Skills
Computer Hardware, Computer Repair, Superior Computer Skills, Network Administration, Programming, Media Production, Customer Service, Technical Support, Help Desk Support, Hardware Support, Hardware Installation, Blackberry Enterprise..., Blackberry OS, Windows, Windows Server, Microsoft Office, Dreamweaver, ASP, ASP.NET, PHP, Microsoft SQL Server, JavaScript, CSS, BlackBerry, Polycom Video..., Audio Visual Support, IIS, Blackberry, Networking, BMC Remedy, Troubleshooting, Software Installation, Operating Systems, Hardware, Active Directory, Windows 7, Printers, System Administration, Laptops, WebEx, Microsoft Exchange, Servers, Video Conferencing, Smartphones, Mobile Devices, Audio Conferencing, Web Design, Desktop Computers, Windows XP Pro, Windows Vista

Education
Fanshawe College   2002 — 2005
Internet Technologist

Listowel District Secondary School   1998 — 2002
High School Diploma

Experience
Kforce Inc.  June 2011 - Present
TekPartners  October 2009 - April 2011
BICSI  June 2008 - July 2009
Verizon  October 2007 - April 2008
Stream Global Services   August 2005 - September 2007
Claire's Accessories  September 2002 - September 2005

Education
University of South Florida   2007 — 2011
BA, History, Humanities

Florida State University
History

Experience
Stream Global Services   August 2012 - Present
Nationwide Debt Settlement Group   October 2011 - December 2011
Carrington Colleges Group, Inc   October 2010 - June 2011
Impact Dealer Solutions, LLC   June 2008 - October 2009
B-Trans, Inc   March 2006 - September 2007
APPRAISOR RECRUITOR   June 2005 - January 2006
Americall Group, Inc  April 2001 - October 2004

Skills
Customer Service, Outlook, Microsoft Excel, PowerPoint, Office Management, Process Scheduler, Microsoft Word, Access, Recruiting, Team Management, Coaching, English, Online Research, CampusVue

Education
DeVry University   2011 — 2011
Liberal Arts, Communications

South University - Online   2009 — 2011
BA, Business Marketing

Illinois Institute of Art - Chicago   2001 — 2005
BA, Fashion Marketing and Management

Experience
Imperial Fire and Casualty Insurance Co.  June 2013 - Present
El Centro College  September 2012 - Present
M & F Western Products   April 2011 - April 2013
Peltier Nissan  June 2009 - January 2010
Suddenlink Communications  2009 - 2010
eTelecare Global Solutions  2008 - 2009
Intuit  2007 - 2008
Stream Global Services   2000 - 2003

Skills
Customer Service, Microsoft Word, Team Building, Microsoft Office, Cisco Networking, Windows XP Pro, Windows & Mac operating..., Outlook, Windows 7, Training, Sales, Process Improvement, Inventory Management, Negotiation, Management, PowerPoint, Leadership, Sales Operations, Strategic Planning, Sales Management, Microsoft Excel, Windows Vista, PC Hardware/Software, TCP/IP protocols, EIGRP, Ticketing Systems, Troubleshooting, Networking, Technical Support, Help Desk Support, XP, Operating Systems, Software Installation, Call Centers, Hardware, Windows, CRM, Social Networking, Routers, CCNA, Hardware Installation, Computer Hardware..., Virus Removal, Microsoft Windows 98, Google Chrome, Computer Hardware, Office 2010, Hardware Support, Lotus Notes, Microsoft Exchange

Education
El Centro College   2012 — 2013
Cisco Certified Network Associate, Cisco, 4.0 GPA

Tyler Junior College   2009 — 2010
Associate's, General Studies

Wylie high school   1992 — 1995
High School Diploma, General Studies

Experience
Verizon  2007 - Present
Stream Global Services   2001 - 2007
American General Life Companies  January 1999 - January 2001

Skills
BPO, Vendor Management, Workforce Management, Operations Management, Call Center, Customer Satisfaction, Customer Experience, Process Improvement, Outsourcing, Avaya, Customer Retention, Call Centers, Telecommunications, Service Delivery, Team Management, Customer Service, Team Leadership, Call Center Development, Product Management, Technical Support, Cross-functional Team..., Business Process..., Contact Centers, CRM, Troubleshooting, VoIP, Training, Account Management, Quality Assurance, Performance Management, Management, Team Building, Program Management, Leadership, Analysis, Software Documentation

Education
Florida Institute of Technology   2011 — 2012
Business, Business

Experience
private  July 2012 - Present
Stream Global Services   December 2008 - May 2012
NuWay Realty  August 2002 - August 2008

Skills
World Class Customer...

Education
Estrella Mountain Community College

Experience
EPIC Imaging  September 2013 - Present
C. Erica Potter Enterprises   2011 - Present
Two Rooks Productions & Gorilla Bomb Theatre   July 2013 - July 2013
Cesar Chavez Elementary School  February 2013 - April 2013
The Regence Group  April 2005 - September 2012
Epiphany Theatre Company   June 2011 - 2012
Regence BlueCross BlueShield of Oregon  December 2004 - December 2004
Regence BlueCross BlueShield of Oregon  July 2004 - November 2004
Stream Global Services   December 2003 - June 2004
Sprint PCS  2000 - 2000

Skills
PeopleSoft, Process Improvement, Accounting, Microsoft Excel, Lotus Notes, Outlook, Software Documentation, Data Entry, HTML, Social Networking, Microsoft Word, CSS Javascript, Training, Customer Service, Management, Time Management, Data Analysis, Technical Support, PowerPoint, Troubleshooting, Research, Analysis, General Ledger, Financial Analysis, Invoicing, Microsoft Office

Education
De La Salle University   1993 — 1996
Literature

Experience
Vertafore  August 2012 - Present
Morrow Technologies - JANUS Displays  November 2010 - July 2012
PricewaterhouseCoopers  November 2007 - January 2011
Alltel  March 2006 - March 2007
Genesis Corp   October 2004 - December 2006
Stream Global Services   November 2002 - July 2005

Skills
Active Directory, Windows 7, Lotus Notes, ITIL, Visio, Windows Server, XP, Troubleshooting, Windows, SharePoint, Network Security, IT Management, veeam, Backup Exec, VMware ESX, vSphere, Operating Systems, Blackberry Enterprise..., Technical Support, VMware, Software Installation, TCP/IP, Testing, Software Documentation, Windows XP

Education
Edison Community College   2001 — 2003
AS, Computer Engineer

Colegio Franciscano de Pio XII   1986 — 1998
High School Diploma

Experience
Time Warner Cable  August 2012 - Present
Pinehurst on the St. Lawrence   March 2002 - November 2011
Bullit Cleaning   January 2004 - June 2004
Extensis  November 2000 - March 2002
Stream Global Services   March 1999 - November 2000

Skills
Troubleshooting, Call Centers, Technical Support, Telecommunications, Software Installation, Routers, Networking, Final Cut Pro, InDesign, Photoshop, Mac OS, Windows, Linux, Computer Hardware, Mac, OS X, Windows Server, Animation

Education
Full Sail University   2013 — 2016
Bachelor of Science (BS), Computer Animation

Savannah College of Art and Design   1995 — 1996
Bachelor of Fine Arts (BFA), Animation and Video

Experience
PODS  October 2012 - Present
Stream Global Services   January 2010 - October 2012
Walt Disney World  December 2008 - December 2009

Skills
Business Management..., Business Minded, Call Center, Customer Satisfaction, Customer Service..., Driving Results, Driving Sales..., Inventory Control, Microsoft Applications, Multi-tasked, Retail, Retail Sales Experience, Sales, Salesforce.com Certified, Sales Operations, Team Building

Education
Florida Institute of Technology   2011 — 2015
Bachelor's degree, Business Administration, Management and Operations

Jefferson Community College
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities

Experience
Atento  April 2014 - Present
Sitel  November 2012 - March 2014
Stream Global Services   October 2008 - September 2012
Envysion  March 2008 - October 2008
TeleTech Holdings Inc.  2003 - 2008

Skills
SaaS, BPO, Outsourcing, Call Center, CRM, Account Management, Enterprise Software, Salesforce.com, Professional Services, New Business Development, Sales Management, Sales, Sales Operations, Business Development, Solution Selling, Analytics, Call Centers, Business Strategy, Cloud Computing, Contact Centers, Contract Negotiation, Cross-functional Team..., Customer Experience, Customer Satisfaction, Direct Sales, Executive Management, Lead Generation, Leadership, Management, Marketing, Operations Management, P, Process Improvement, Product Management, Program Management, Sales Process, Selling, Start-ups, Strategic Partnerships, Strategy, Team Management, Telecommunications, Vendor Management

Education
Denison University   1982 — 1986
BA, Psychology, Economics

Experience
Sage Library System   September 2014 - Present
Scappoose Public Library   January 2013 - Present
Beaverton City Library  June 2012 - August 2012
Emporia State University  August 2010 - August 2012
Yahoo!  September 2011 - February 2012
Multnomah County  April 2011 - 2012
GFU Portland Center   October 2010 - July 2011
Eagle Newspapers, Inc.   May 2006 - October 2010
Stream Global Services   2004 - 2006
Toppenish Review-Independent   2002 - 2004

Skills
Research, Microsoft Office, Editing, Wordpress, Blogging, Quality Assurance, Internet, Journalism, Social Media, Outlook, Library, Public Speaking, Word, Reference Services, Information Literacy, Facebook, Copy Editing, Newsletters, WordPress, Library Instruction, Cataloging, Circulation, Microsoft Word, Press Releases, Community Outreach, Library Research, Metadata

Education
Emporia State University   2010 — 2012
MLS, Library and Information Management

Pitzer College   1997 — 2001
B.A., English; World Literature

St. Francis Academy

Experience
JP Morgan Chase  February 2011 - Present
Verizon Business  August 2009 - February 2011
Stream Global Services   January 2004 - January 2009
Software Spectrum  July 2001 - December 2003
Verizon  May 2001 - June 2001
MCI  May 2000 - April 2001
MCI  October 1999 - April 2000
MCI  March 1999 - September 1999
MCI  March 1997 - February 1999
MCI  September 1995 - February 1997

Education
St. Petersburg College   2009 — 2012
Bachelor of Applied Science (BASc), Technology Management, 3.82

St. Petersburg College   1988 — 1994
Associate in Arts, Technology & Communications

Florida Metropolitan University

Experience
TruGreen  April 2014 - Present
ServiceMaster  June 2012 - May 2014
InnoSource  May 2011 - July 2012
LeMoyne-Owen College  August 2010 - May 2011
Medtronic  August 2008 - August 2009
ServiceMaster  September 1999 - August 2008
Terminix  February 2002 - February 2004
Stream Global Services   1997 - 1999

Skills
XP, Active Directory, Visio, AS400, Operating Systems, SharePoint, IBM iSeries, Leadership, Windows 7, Software Documentation, Linux, Servers, SQL, IT Management, Enterprise Software, Microsoft Office, Access, Technical Support, Windows Server, Troubleshooting, Windows, Analysis, Business Process, Call Centers, Citrix, Computer Hardware, Customer Satisfaction, Databases, Disaster Recovery, Hardware, Help Desk Support, MS Project, Management, Microsoft Exchange, Networking, Process Improvement, Oracle, System Administration, TCP/IP, Time Management, Training, Vendor Management, VPN, Windows XP, Human Resources, Information Technology, Security, Customer Service, Integration, Team Leadership

Education
Dillard University   1991 — 1995
BA, Business Management / Marketing

Central High School   1988 — 1991
Diploma, Mathematics

Snowden School   1986 — 1988

St. Joseph Elementary School

St. Joseph Elementary School

St. Joseph Elementary School

Experience
HyBridge Solutions, Inc.   May 2014 - Present
Stream Global Services   January 2013 - May 2014
Kronos  March 2012 - January 2013
Avnet Technology Solutions  June 2011 - February 2012
EMPOWER SOFTWARE  October 2010 - April 2011
ADP  November 2005 - October 2010
OneNeck IT Services  July 2004 - September 2005
Unicorn Financial Services  April 2002 - June 2004
KRONOS, INC. /GERBER SYSTEMS, INC   March 2001 - May 2002
US Navy  July 1994 - July 1999

Skills
Project Management, Time & Attendance, Business Analysis, ADP Payroll, SDLC, Vendor Management, Process Improvement, Active Directory, Salesforce.com, Windows Server, Kronos, Microsoft SQL Server, Software Implementation, Technical Support, Access, Microsoft Exchange, Workforce Management, Team Building, SharePoint, Enterprise Software, Troubleshooting, Business Process, Training, Data Center

Education
New Horizons Computer Learning Center   1999 — 2000
MCSE, MCSE, MCSE 2000

Defense Language Institute   1994 — 1996
Spanish, Chinese (Mandarin), 3.7

Florida State University   1992 — 1994
Associate's Degree, Accounting, Russian, English, 3.2

Bloomingdale High School   1989 — 1992
High School, Honors Program, 4.02

Experience
SPi Global  August 2015 - Present
Convergys  March 2014 - July 2015
Stream Global Services   August 2011 - February 2014
Dish Network  March 2006 - August 2011
Dish Network  February 2003 - February 2006
Dish Network  September 2000 - September 2002

Skills
Call Center, Performance Management, Training, E-Learning, Staff Development, Customer Satisfaction, Vendor Management, Team Leadership, Process Improvement, Management, Leadership, Visionary, Coaching, Operations Management, Team Building, Achieving Results, Call Centers, Customer Service, E-learning..., Change Management, Training Leadership, CRM, Call center start-up, Start-ups, Customer Experience, Account Management, Quality Assurance, Employee Relations, Cross-functional Team..., BPO, Program Management, Business Process, Telecommunications, Project Management, Leadership Development, Team Management, Human Resources, Employee Engagement, Business Process..., Workforce Management, Customer Retention, Talent Management, Recruiting, Strategy, Training Delivery, Organizational..., Talent Acquisition, Time Management, Onboarding, Service Delivery

Education
Duquesne University   1988 — 1992

Experience
The Pinnacle Group  March 2015 - Present
360training.com Philippines   June 2014 - March 2015
Stream Global Services   October 2013 - May 2014
Stream Global Services   October 2013 - May 2014
John Clements Consultants, Inc.   June 2013 - November 2013
Convergys  December 2011 - February 2012
TELUS International Philippines  May 2009 - March 2010

Skills
Human Resources, Recruitments, IT Hardware Support, Labor Relations, Employee Relations, Employee Engagement, Management, Training, Recruiting, Interviews, Performance Management, Social Media Marketing, New Hire Orientations, Talent Acquisition, Online Marketing, Leadership, Strategy, Customer Service

Education
Far Eastern University   2010 — 2014
Bachelor of Science in Business Administration, Human Resource Development Management

University of Santo Tomas   2008 — 2010
Bachelor of Arts (B.A.), Journalism

Experience
Notary Public  July 2010 - Present
Tualatin Valley Gleaners   July 2009 - December 2013
Peak Health Solutions  April 2011 - February 2012
Providence Health & Services  October 2010 - October 2010
Stream Global Services   May 2008 - August 2009
umpqua valley arts   August 2007 - May 2008
Dell Computers  November 2006 - August 2007
Secova  June 1999 - September 2006

Skills
Customer Service, Microsoft Word, Microsoft Excel, Microsoft Office, Public Speaking, PowerPoint, Payroll, Insurance, Outlook, Time Management, Management, Troubleshooting, Call Centers, Sales, Human Resources, Data Entry, Employee Benefits, Access, Training, Team Building, Customer Satisfaction, Employee Relations, Coaching, Customer Experience, Budgets, Recruiting, Healthcare, Leadership, Event Planning, Selling, Teamwork, Sales Management, Team Leadership, Social Networking, Hiring, Fundraising, Account Management

Education
Everest Institute   2010 — 2010
Diploma, Medical Insurance Billing & Coding

The George Washington University   2005 — 2005
Certificate, Human Resources Generalist Certificate

El Camino College   1979 — 1984
Two years coursework.

Glendale College

Experience
Verifone  April 2015 - Present
IBM  May 2013 - October 2014
Stream Global Services   February 2012 - May 2012
daData Inc.   2008 - 2011

Skills
Troubleshooting, Remote Troubleshooting, PC Repair, Hardware Installation, Software Installation, Microsoft Applications, Computer Repair, Printers, Help Desk Support, Laptops, BMC Remedy, Blackberry Enterprise..., Software Documentation, Technical Support, Customer Service, Windows 7, Active Directory, IT Service Management, Windows, ITIL, Microsoft Office

Education
DeVry University-Florida   2004 — 2007
Business Information Systems

Tarpon Springs High School   2002 — 2004
High School Graduate, General Studies

Experience
Target  June 2015 - Present
Stream Global Services   September 2013 - June 2015
Chipotle Mexican Grill  June 2008 - February 2013

Skills
Restaurant Management, Restaurants, Food Preparation, New Restaurant Openings, Food Service, Culinary Skills, Cooking, ServSafe, Serve Safe Certified, Menu Development, Food & Beverage, Food, Customer Service, Cashiering, Microsoft Office, Catering, Bartending, Fine Dining, Time Management, PowerPoint, Communication, Data Entry, Microsoft Excel, Customer Satisfaction, Microsoft Word, Teamwork

Education
Arizona State University   2011 — 2014
Bachelor's Degree, Business Communications

Estrella Mountain Community College   2008 — 2010
Associate of Arts (A.A.), Business/Commerce, General

Experience
White Shark Media®  February 2015 - Present
White Shark Media  March 2014 - March 2015
White Shark Media  February 2012 - December 2013
Stream Global Services   January 2009 - May 2011
RATENSA   November 2007 - October 2008

Skills
Management, Coaching, Call Centers, SEM, New Business Development, Customer Retention, PPC, Customer Satisfaction, Google Adwords, Advertising, Lead Generation, B2B, Training, Online Marketing, Sales Process, Online Advertising, Social Media Marketing, Customer Service, Digital Marketing, Direct Sales, Google Analytics, Public Speaking, Radio Advertising, Radio Broadcasting, Television, SEO, Conversion Optimization, Search Advertising, Strategy, Marketing Strategy, Account Management, Keyword Research, Marketing, WordPress, Landing Page..., Sales, CRM

Education
Fullerton College
Journalism

Fullerton College
Communication, Journalism, and Related Programs

Experience
Bell Helicopter (a Textron Company)   November 2011 - Present
Orange Hippo   August 2010 - September 2011
Stream Global Services (a Convergys Company)   November 2008 - August 2010
Stream Global Services   March 2004 - November 2008
ECE (predecessor of Stream Global Services)   July 2003 - March 2004
Software Spectrum (a Level 3 Communications Company)   2001 - June 2003
Software Spectrum (a Level 3 Communications Company)   1999 - 2001
Software Spectrum (a Level 3 Communications Company)   1998 - 1999
Software Spectrum (a Level 3 Communications Company)   1997 - 1998
Stream International  1996 - 1997

Skills
Vendor Management, Data Center, Outsourcing, Telecommunications, Cross-functional Team..., Network Security, VoIP, Enterprise Architecture, Troubleshooting, Networking, Process Improvement, Call Center, SaaS, Strategy, Cloud Computing, Virtualization, Change Management, Call Centers, Strategic Planning, BPO, System Deployment, Network Engineering, Security Management, Technical Support, Operations Management, Systems Engineering, Solution Architecture, Information Technology, IT Operations, IT Management, Customer Satisfaction, TCP/IP, IT Outsourcing, Servers, Telecommunications..., Collaboration Solutions, Strategic Partnerships, IT Strategy, ITIL, Technology Alignment, IT Service Delivery, Infrastructure..., Offshore Management, Structured Cabling, Problem Management, Unified Communications, Information Security, Program Management, Risk Management, Crisis Management

Education
Dallas Baptist University   2015 — 2017
Bachelor’s Degree, Management Information Systems

DeVry University   1991 — 1994
Electronics Engineering

Kinston High School (Kinston, NC)   1988 — 1991
Diploma

Experience
GoodLife Fitness  January 2015 - Present
Streamline Design Solutions   February 2011 - Present
BCM Balcar Custom Millwork   January 2012 - Present
Lexmark International, Inc.   June 2013 - January 2015
GoodLife Fitness  September 2010 - June 2013
Renewed Computer Technology  June 2010 - September 2010
Stream Global Services   December 2009 - June 2010
Finally Internet Services   February 2009 - October 2009
CAMI Automotive  May 2008 - August 2008
AP Electronics   February 2007 - August 2007

Skills
Technical Support, Troubleshooting, Help Desk Support, Active Directory, Hardware, Network Security, Software Documentation, DHCP, Wireless Networking, Network Administration, Servers, Dell PowerEdge Servers, Security, Dell Workstations, LAN-WAN, Windows XP Pro, VMware, Windows System..., Windows 8, Microsoft DNS, ITIL, Management, 2008 R2, Windows 7 Migration, Windows Server 2012, Microsoft Deployment..., MDT, Problem Solving, Windows Server 2008 R2, Windows Server SBS, Lexmark Printers, Windows, Computer Repair

Education
Fanshawe College   2007 — 2009
Computer Systems Technician, Information Technology

Experience
Rodda Consulting   February 2011 - Present
Contact Centers of America  January 2010 - August 2012
Contact Centers of America  January 2010 - August 2011
Stream Global Services   September 2003 - March 2009
Sectrum Contact Services   April 1998 - September 2003

Skills
Customer Satisfaction, Strategic Planning, Call Center, BPO, Workforce Management, Customer Experience, Outsourcing, Contact Centers, Vendor Management, Process Improvement, Lead Generation, Operations Management, Project Management, Call Centers, Quality Assurance, Telecommunications, Analysis, Management, Cross-functional Team..., Training, Leadership, Strategy, Business Development, Service Delivery, CRM, Performance Management, Analytics, Business Process...

Education
Eastern Washington University   1991 — 1994
MBA, Business Administration

Experience
Electronic Arts (EA)   May 2015 - Present
Buzzoola   May 2014 - May 2015
Buzzoola   May 2014 - May 2015
MicroEdge  2013 - 2014
Aqua marine   2012 - December 2013
Stream Global Services   2011 - 2012
3  June 2010 - April 2011
James Gibney and Sons   September 2007 - April 2011

Skills
SQL, Microsoft Excel, Microsoft Word, Salesforce.com, Sales, Java, PowerPoint, Matlab, Excel, Word, Telecommunications..., Teamwork, Microsoft SQL Server, Microsoft Office, C++, CSS, HTML, Microsoft Access..., Microsoft Powerpoint, Javascript, Databases, CRM, Customer Service, Troubleshooting, Digital Marketing, Project Management, Digital Media, Analytics, Social Media, Social Media Marketing, Advertising, Online Advertising, Digital Strategy, Marketing, Market Research

Education
Dublin City University   2006 — 2010
Bachelor's degree, Information and Telecommunications Engineering, 5

Experience
Apple  August 2014 - Present
Apple  August 2013 - August 2014
Best Buy Mobile  May 2012 - August 2013
Stream Global Services   November 2011 - April 2012
GNC  March 2011 - November 2011
Blockbuster  September 2008 - October 2010

Skills
Multi Tasking, Diligent, Windows 7, Android, Microsoft Office, Motivation, Creative Writing, Mathematics, Mac OS X, Highly personable, Time Management, Sales, Team Leadership, Professional Ethics, Cash Handling Experience, OS X, Customer Retention, Cashiering, Phone Etiquette, Retail Sales, Telephone Skills, Retail, Customer Service

Education
Full Sail University   2012 — 2015
Bachelor of Fine Arts (B.F.A.), Creative Writing

Experience
JPMorgan Chase  November 2008 - Present
JPMorgan Chase  July 2007 - Present
Stream Global Services   June 2000 - July 2007
All Asia Securities Management Corp   August 1999 - April 2000

Skills
Project Management, Sales, MS Office, Operations Management, Program Impementation, Quality Assurance, Interviewing

Education
De La Salle University   1994 — 1999

De La Salle University
Bachelor of Arts, Political Science

Glendale Adventist Academy

Experience
Convergys  March 2014 - Present
Stream Global Services   August 2005 - March 2014

Skills
Computers, Microsoft SQL Server, Microsoft Office, Team Management, Data Analysis, Databases, Reporting & Analysis, Aspect ACD, eWFM, Network Security, Network Administration, Organization, Flexible Schedule, Hardware Support, Workforce Management, Computer Hardware, Networking, Help Desk Support, System Administration, SQL, Remote Desktop, Data Mining, Contact Centers, Visual Basic

Education
Fanshawe College   2005 — 2007
Diploma, Computer Technology/Computer Systems Technology

Experience
Ally Bank  June 2012 - Present
Stream Global Services   November 2007 - June 2012
Software Spectrum  November 1996 - November 2007

Skills
C#, System Architecture, OpenSpan, VB.Net, JavaScript, Design Patterns, Meeting Management, Server Architecture, Visio, LINQ, ASP.NET, Web Services, .NET, AJAX, IIS, T-SQL, XML, ASP, Visual Studio, SQL Server, OOP, SharePoint, Architecture, HTML, Application Development, Web Applications, Web Development, SQL, VBScript, MySQL, Visual Basic, Software Development, Windows, CSS, ADO.NET, ASP.NET MVC, Programming, Databases, Silverlight, SOAP, Software Project..., SDLC, Integration, WCF, UML, Microsoft SQL Server

Education
Dallas County Community College   1991 — 1992
Computer Science

Experience
Rentrak  September 2012 - Present
Stream Global Services   April 2012 - September 2012
Mean Hamster Software   August 2006 - December 2011
ICT  March 2005 - September 2005
Radio Shack  June 2003 - September 2003

Skills
CSS, ActionScript, C++, XHTML, Ruby, OOP, Gimp, Sound, Music, Data Structures, Level Design, Game Development, Programming, JavaScript, HTML, Flash, PHP, Java, MySQL, Game Design, Physics, SQL, XML, Visual Basic, C, Agile, Web Applications, Scripting, Web Development, Subversion, OpenGL, Visual Studio, AJAX, Software Development, Lua, HTML5, Photoshop, Audacity, Scrum, JIRA, GIMP

Education
Spokane Community College   2005 — 2006
Web Development

Eastern Washington University   2001 — 2004
Bachelors

Experience
Starwood Hotels & Resorts Worldwide, Inc.   August 2012 - June 2015
TD Bank Group  October 2011 - August 2012
Stream Global Services   April 2002 - September 2010
Eaton Corporation  May 1989 - April 1998

Skills
Quality Assurance, Call Center, Customer Service, Workforce Management, Customer Satisfaction, Customer Experience, Troubleshooting, Contact Centers, Microsoft Office, Team Leadership, Technical Writing, Service Delivery, Process Improvement, Coaching, Telecommunications, Project Management, Team Building, Call Centers, Change Management, Team Management, Program Management, Wireless, Software Documentation, Training, Technical Support, Employee Relations, Management, Performance Management, Customer Retention, Business Analysis, Outsourcing, Employee Training, Interviews, Operations Management, Avaya, CRM, Leadership, Sla

Education
Fanshawe College   1998 — 1999
Mechanical Engineering - Design

Experience
Convergys  March 2014 - Present
Stream Global Services   February 2008 - Present
Sodisco-Howden Inc   January 2000 - December 2007
Eaton's of Canada   1975 - December 1999

Skills
Employee Relations, Employment Law, Human Resources, Employee Engagement, Team Building, Talent Management, HRIS, HR Policies, Performance Management, Talent Acquisition, New Hire Orientations

Education
Fanshawe College
Human Resources

Experience
DVeStore   May 2008 - May 2015
Netflix  June 2011 - January 2012
Chromatic Distribution   January 2010 - January 2012
Stream Global Services   July 2010 - May 2011

Skills
Microsoft Excel, Photoshop, Photography, Videography, Premier, Final Cut Pro, PowerPoint, Outlook, Microsoft Word, HTML, Directing, Marketing Strategy, Online Advertising, Social Media, Social Media Marketing, Social Networking, Editing

Education
Everett Community College   2001 — 2002
NA, Video Production, English

Experience
icephei   October 2012 - Present
Terra Verde LLC   January 2009 - October 2011
Stream Global Services   2009 - 2010
IBM Global Services  October 2005 - March 2009
Patchlink  2002 - 2005
ADP  January 1998 - 2003
AT&T Wireless  1993 - 1996

Skills
Security, CISSP, Network Security, Cloud Computing, Vulnerability Management, Penetration Testing, Information Security, Virtualization, Enterprise Software, PCI DSS, System Administration, Information Security..., Disaster Recovery, Data Security, Linux, Computer Security, Network Administration, CEH, Data Center, Architecture, Information Security..., IT Security Assessments, Threat & Vulnerability..., Security Incident &..., VPN, Network Architecture, Firewalls, ISO 27001

Education
Mindworks   2003 — 2003
MCP

Mindworks   2003 — 2003
CCNA

DeVry University Phoenix   1993 — 1996
Bachelor's degree, Electrical, Electronics and Communications Engineering, 90

MicroAge Learning Center   1995 — 1995
CNE

DeVry University   1989 — 1993
Bachelor's degree, Computer Engineering, 90

Don Bosco Tech   1986 — 1989
High School, Computer Science, 90

Experience
Apex Industries Inc.  May 2011 - May 2012
H&R Block  December 2007 - April 2012
Tektronix  November 2010 - April 2011
Stream Global Services   October 2010 - March 2011
Solectron  June 1993 - February 2009

Skills
Purchasing, Process Improvement, Customer Service, SAP, Lean Manufacturing, MRP, Forecasting, Microsoft Excel, Outlook, Sourcing, Inventory Management, Management, Supply Chain Management, Supply Management, Inventory Control, Procurement, Supply Chain, Program Management, Call Centers, Tax Preparation, Cashiering, Computer Proficiency, Microsoft Office, Agile Project Management, Purchasing Processes, Purchasing Negotiation, Purchase Requisitions, Time Management, Organizational..., Human Resources, QuickBooks

Education
Foothill College   2015 — 2015
Human Resources Certification, Human Resources Management/Personnel Administration, General

Center for Manufacturing Education   1996 — 1997
APICS, Purchasing, Procurement/Acquisitions and Contracts Management

Sawyer College of Busincess   1989 — 1991
Associate's degree, Accounting and Finance

Experience
Medtech  January 2013 - Present
Transcomm   May 2011 - September 2012
Info-Tech Research Group  December 2008 - August 2009
Stream Global Services   January 2005 - March 2008
Rogers Communications  December 2000 - December 2004

Skills
Salesforce.com, Account Management, Solution Selling, Cold Calling, B2B, Lead Generation, CRM, Direct Sales, Sales Presentations, Sales, Team Leadership, Business Development, Customer Service, Business Intelligence, New Business Development, Product Management, Building Relationships, Software Industry, Team Building, Marketing Strategy, Customer Retention, Microsoft Office, International Sales, Leadership, Software Development, Online Marketing, Professional Services, Social Media, Marketing, Business Analysis

Education
triOS College   2008 — 2009
Honors Business Administration

Fanshawe College   2000 — 2003
Business Marketing Co-op

Parkside collegiate institute   1995 — 2000
Ossd

Experience
Phone Net, Inc/Phone Ware, Inc.   March 2013 - August 2013
Stream Global Services   October 2010 - October 2012
Automobile Club of Southern California  May 2004 - June 2010

Skills
Object Oriented Design, Microsoft Visual Studio..., Programming, Visual Basic, C++, Algorithm Design, Visual C++, Call Centers, Telecommunications, Business Process..., Call Center..., Leadership, Operations Management, Process Improvement, Call Center Development, call center management, Workforce Planning, Workforce Management, Contact Center..., Contact Center..., Contact Center..., Compliance, Reporting & Analysis, Performance Management, Contact Center Strategy, Telephony, Intelligent Call Routing, Analysis, System Administration

Education
DeVry University
Bachelor of Applied Science (BASc), Computer Science, 4.0

Experience
Intel Corporation  December 2013 - Present
Intel  September 2012 - December 2013
Intel  April 2012 - September 2012
IKEA  June 2007 - March 2012
Computer Action Team   November 2010 - July 2011
Free Geek  April 2010 - March 2011
Stream Global Services   April 2005 - May 2007

Skills
Linux, Computer Hardware, Bash, Troubleshooting, System Administration, Windows, Ubuntu, Python, Computer Repair, Red Hat Linux, Microsoft Office, Technical Support, Shell Scripting, Vim, PHP, Research, C++, C, Embedded Systems, Testing, Debugging, Verilog

Education
Portland State University   2009 — 2013
BS, Computer Engineering, 3.69

Portland Community College   2007 — 2009
Transfer Student, 3.9

Full Sail University   2002 — 2003
Associate of Science (A.S.), Show Production

Experience
Alliance iCommunications Inc.  June 2013 - Present
Transcom Adjustment Committee   February 2013 - June 2013
Transcom  April 2008 - January 2013
A&W Food Services of Canada  March 2000 - February 2008
Stream Global Services   January 2005 - June 2007

Skills
Call Centers, Call Center, Coaching, Workforce Management, Human Resources, Recruiting, ADP Payroll, Microsoft Office, CompTIA A+ Certification, Management, Budgets, Team Management, Teamwork, Training, Microsoft Word, Customer Satisfaction, Performance Management, Microsoft Excel, Team Leadership, Outlook, Customer Retention, BPO, Employee Training, Customer Experience, Employee Engagement, HRIS, Employee Relations, Leadership, System Administration, Customer Service, CRM, Time Management, Payroll, Vendor Management, Talent Acquisition, Onboarding, Interviews, Hiring

Education
Fanshawe College   2011 — 2014
Human Resources Management and Services

Sir Frederick Banting Secondary School   1996 — 2001

Experience
Autodata Solutions  May 2014 - Present
Autodata Solutions  September 2010 - May 2014
Libro Financial Group  May 2010 - September 2010
Autodata Solutions  October 2009 - December 2009
Finally Internet Services   August 2009 - September 2009
Stream Global Services   January 2006 - June 2009
Fanshawe College, Learning System Services   January 2009 - April 2009

Skills
Active Directory, Linux, Databases, Servers, Networking, Testing, SQL, Technical Support, Hardware, Computer Hardware, Access, Help Desk Support, System Deployment, Customer Service, Unix, Apache, MySQL

Education
Fanshawe College   2007 — 2010
Advanced Diploma, Computer Technology/Computer Systems Technology

McMaster University   2005 — 2005

Experience
Concentrix  2014 - 2015
Concentrix  2014 - 2015
Stream Global Services   December 2012 - May 2013
Cable ONE  June 2012 - October 2012
Cox Communications  September 2011 - March 2012
Spirit Halloween  September 2008 - October 2008
U-Haul International, Inc.   August 2007 - October 2007
Walmart  April 2006 - November 2006

Skills
High Speed Internet, Troubleshooting, Software Installation, Laptops, Printers, Computer Hardware, XP, Routers, Call Center, Windows, Apple iPhone, Apple iPod, Apple Macintosh, Windows Vista, Windows 7, Help Desk Support

Education
DeVry University   2006 — 2011
BS, Computer Engineering Technology

Carl Hayden High School   2001 — 2005
High School Diploma, General Studies

Experience
Alliance iCommunications Inc.  September 2013 - Present
universitybrand   March 2013 - September 2013
Transcom  October 2012 - January 2013
The Children's Place  April 2012 - October 2012
Stream Global Services   September 2007 - May 2012
Real Canadian Superstore  February 2006 - August 2006

Skills
Customer Service, Sales, Technical Support, Call Centers, Workforce Management

Education
Ontario Apprenticeship Program   2013 — 2015
Apprenticeship, Inbound Customer Service

Fanshawe College   2011 — 2012
First Year of Program, Early Childhood Education, 3.78

St. Lawrence College   2006 — 2007
First Year Completed, Child and Youth Worker

Central Elgin   2000 — 2005
High School Diploma

Experience
ASU  April 2014 - Present
ASU  February 2015 - September 2015
Stream Global Services   June 2013 - April 2014
Avesis  June 2010 - June 2013

Education
DeVry University Phoenix
BS, Business Admin w/ HR Focus

Experience
Loves Travel Plaza   2014 - Present
Hickory Farms  October 2011 - Present
Stream Global Services   September 2011 - Present
Muralts Inc.   January 2005 - July 2008
Cracker Barrel  January 1998 - January 2005

Skills
POS, Sales Management, Catering, Restaurants, Retail, Management, Customer Service, Food, Profit, Leadership

Education
Front Range Community College   1989 — 1992
None, History/Political Science

Salt Lake Community College

Experience
Self Employeed  September 2011 - Present
Stream Global Services   August 2011 - September 2011
Stream Global Services   July 2010 - July 2011

Skills
Operational Streamlining, Associate Training, Training New Hires, People-oriented, Self-driven, Microsoft Office, Keyboarding, Ten Key, Telephone Skills, Typing, General Office Duties, Office Equipment, Team Motivator, Manage Teams, Customer Satisfaction, Customer Service, Teamwork, Mentoring, Inventory Management, Customer Relations, Call Center, Excel, PowerPoint, Troubleshooting, Administration, Problem Solving, Windows

Education
DeVry University   2009 — 2012
Undergraduate, Health Information Technology

Harper College
Pre-Med

Experience
Stream Global Services   January 2010 - Present
Walt Disney World  December 2008 - December 2009
Pest Bear   June 2007 - December 2008

Skills
Microsoft Office, Keyboarding 45 wpm, Salesforce.com, WordPerfect, Efficient Multi-Taker, Customer Service, Call Center, Management Experience

Education
Florida Institute of Technology   2012 — 2015
Bachelor of Arts (BA), Business, Management, Marketing, and Related Support Services

Jefferson Community College   1997 — 2001
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities

Experience
Dartmouth-Hitchcock  December 2014 - Present
Glens Falls Hospital  April 2011 - November 2014
Carthage Hospital   June 2008 - December 2010
Stream Global Services   October 2005 - July 2006
Stream Global Services   January 2003 - October 2005

Skills
Epic Systems, Epic Prelude, Post Go Live Support, Go Live Support, Epic Identity, Epic Cadence, Epic Benefits Engine, Process Improvement, Epic Ambulatory, Technical Support, Quality Assurance, Ambulatory, EMR, Management, Testing, Healthcare Information..., Healthcare, EHR, Training

Education
Eckerd College   1995 — 2000
Bachelor's degree, Anthropology

Experience
Stream Global Services   2004 - 2011

Education
Eastern New Mexico University   1989 — 1993
Communications - TV Broadcasting

Experience
TCM Bank   December 2014 - Present
Sunera LLC  January 2012 - December 2014
Stream Global Services   September 2009 - December 2011
Office Depot  August 2007 - September 2009
Circuit City  May 2005 - August 2007

Skills
Active Directory, Windows Server, Troubleshooting, VMware, Help Desk Support, System Administration, Information Technology, Network Security, Customer Service, Network Administration, Security

Education
DeVry University-Florida   2008 — 2011
Associate's degree, Network and System Administration/Administrator

Experience
Conair Corporation  October 2013 - February 2014
Stream Global Services   July 2012 - January 2013

Education
Eastern Michigan University

Experience
Stream Global Services   September 2011 - Present
Centene Corporation  May 2008 - July 2011
Las Lupitas Restaurant   January 2000 - January 2004

Skills
Bilingual-English/Spanis..., Microsoft Word, Microsoft Excel, PowerPoint, Customer Service, Translation

Education
El Paso Community College   2010 — 2011

Irvin high School   1999 — 2002
Diploma

Experience
United States Coast Guard  November 2013 - Present
United States Coast Guard  March 2010 - October 2013
Stream Global Services   August 2008 - July 2009

Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Secretarial Skills

Education
Delgado Community College   2014 — 2015
Psychology