Stream Global Services
Industry: Company
DescriptionStream Global Services, was a BPO company acquired by Convergys through a definitive merger, together with more than 37,000 employees in 22 countries and 50 contact centers. The footprint of the company included countries across North America, Europe, Asia Pacific, Latin America, Middle East and Africa. Headquarters: Eagan, Minnesota, United States CEO: Kathryn V. Marinello (20 Aug 2010–) Number of employees: 37,000 Subsidiaries: Stream International, Inc., eTelecare, Parent organizations: Convergys, Sgs Holdings Inc.
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Stream Global Services Employees
Employee
Years
Job
Industry
Clay Seibert Clay Seibert's Stream Global Services Experience July 1995 - January 1996
Job Vision Driven IT Leader with 20 years of Experience
Industry Nonprofit Organization Management
Experience
Compassion International March 2011 - May 2015
Compassion International August 2009 - February 2011
Compassion International February 2007 - July 2009
Compassion International August 2004 - January 2007
ALUMNI CONSULTING2003 August 2003 - August 2004
SEIBERT COMPUTER SERVICES February 2002 - July 2003
Southwest Securities January 1999 - January 2002
Southwest Securities January 1997 - January 1999
Intervoice January 1996 - January 1997
Stream Global Services July 1995 - January 1996
Skills
Active Directory, Troubleshooting, Network Security, IT Service Management, VPN, Technical Support, Networking, Hardware, Help Desk Support, Laptops, Training, WAN, Program Management, Non-profits, Project Management, Business Analysis, Leadership, IT budget management, Product Management, IT Outsourcing, IT Management, ITIL, VDI, Service Desk, IT Strategy, Microsoft Office, Problem Management, Incident Management, endpoint Independence..., BYOD, Leadership Development, Asset Management, COTS Integration, Organizational..., PCI Standards, Service Level Management, Knowledge Management, IT Capital Planning, Customer Service, IT Operations, IT Audit, Technology Management, Integration, Telecommunications, Strategy, Nonprofits, Information Technology, Management, System Administration, SharePoint
Education
The University of Texas at Dallas 1990 — 1995
Bachelor's degree, Economics and Finance
Southern Methodist University 1998 — 1998
Certificate, Networking Technologies
Compassion International March 2011 - May 2015
Compassion International August 2009 - February 2011
Compassion International February 2007 - July 2009
Compassion International August 2004 - January 2007
ALUMNI CONSULTING2003 August 2003 - August 2004
SEIBERT COMPUTER SERVICES February 2002 - July 2003
Southwest Securities January 1999 - January 2002
Southwest Securities January 1997 - January 1999
Intervoice January 1996 - January 1997
Stream Global Services July 1995 - January 1996
Skills
Active Directory, Troubleshooting, Network Security, IT Service Management, VPN, Technical Support, Networking, Hardware, Help Desk Support, Laptops, Training, WAN, Program Management, Non-profits, Project Management, Business Analysis, Leadership, IT budget management, Product Management, IT Outsourcing, IT Management, ITIL, VDI, Service Desk, IT Strategy, Microsoft Office, Problem Management, Incident Management, endpoint Independence..., BYOD, Leadership Development, Asset Management, COTS Integration, Organizational..., PCI Standards, Service Level Management, Knowledge Management, IT Capital Planning, Customer Service, IT Operations, IT Audit, Technology Management, Integration, Telecommunications, Strategy, Nonprofits, Information Technology, Management, System Administration, SharePoint
Education
The University of Texas at Dallas 1990 — 1995
Bachelor's degree, Economics and Finance
Southern Methodist University 1998 — 1998
Certificate, Networking Technologies
Sally Winship Comollo Sally Winship Comollo's Stream Global Services Experience June 2009 - August 2011
Job Public Relations, Cloud at Equinix
Industry Marketing and Advertising
Experience
Equinix August 2014 - Present
Equinix July 2011 - Present
Stream Global Services June 2009 - August 2011
DLO/Philips Consumer Lifestyle March 2007 - May 2009
Motley Rice LLC 2004 - March 2007
FusionOne, Inc. 1999 - 2003
Alexander Ogilvy Public Relations 1998 - 1999
MangoSoft 1997 - 1998
Forrester Research 1996 - 1997
FitzGerald Communications 1995 - 1996
Skills
Marketing Communications, Public Relations, Marketing Strategy, Internal Communications, Corporate Communications, Product Marketing, Media Relations, Content Strategy, Digital Media, Brand Development, Digital Marketing, Leadership, Strategic Communications, Copywriting, Email Marketing, Integrated Marketing, B2B Marketing, Crisis Communications, SEO, Social Media Marketing, Marketing, Online Marketing, Lead Generation, Press Releases, Content Management, Online Advertising, Digital Strategy, Content Development, Direct Marketing, Web Analytics, Blogging, Social Networking, SEM, Strategic Partnerships, Affiliate Marketing, Content Marketing, E-commerce
Education
Simmons College 1984 — 1988
Equinix August 2014 - Present
Equinix July 2011 - Present
Stream Global Services June 2009 - August 2011
DLO/Philips Consumer Lifestyle March 2007 - May 2009
Motley Rice LLC 2004 - March 2007
FusionOne, Inc. 1999 - 2003
Alexander Ogilvy Public Relations 1998 - 1999
MangoSoft 1997 - 1998
Forrester Research 1996 - 1997
FitzGerald Communications 1995 - 1996
Skills
Marketing Communications, Public Relations, Marketing Strategy, Internal Communications, Corporate Communications, Product Marketing, Media Relations, Content Strategy, Digital Media, Brand Development, Digital Marketing, Leadership, Strategic Communications, Copywriting, Email Marketing, Integrated Marketing, B2B Marketing, Crisis Communications, SEO, Social Media Marketing, Marketing, Online Marketing, Lead Generation, Press Releases, Content Management, Online Advertising, Digital Strategy, Content Development, Direct Marketing, Web Analytics, Blogging, Social Networking, SEM, Strategic Partnerships, Affiliate Marketing, Content Marketing, E-commerce
Education
Simmons College 1984 — 1988
Martel Loomis Martel Loomis's Stream Global Services Experience April 2013 - January 2014
Job Salesforce.com Administrator
Industry Outsourcing/Offshoring
Experience
Convergys February 2014 - Present
Salesforce.com Independent Consultant February 2014 - April 2015
Stream Global Services April 2013 - January 2014
Skills
Salesforce.com, Time Management, CRM, Troubleshooting, Technical Support, Call Centers, Customer Satisfaction, Customer Service, Customer Experience, Telephone Skills, Teamwork, Salesforce.com..., SFDC, Customer Support, Data Entry, Facebook, Social Media, Outlook, Administration, Windows 7, Analytics, Management, Salesforce.com..., PowerPoint, People Skills, System Administration, Customer Retention, Team Leadership, SaaS, Networking
Education
Southern New Hampshire University 2014 — 2018
Bachelor’s Degree, Business Administration and Management, General
Indian River High School 2002 — 2006
High School Diploma
Convergys February 2014 - Present
Salesforce.com Independent Consultant February 2014 - April 2015
Stream Global Services April 2013 - January 2014
Skills
Salesforce.com, Time Management, CRM, Troubleshooting, Technical Support, Call Centers, Customer Satisfaction, Customer Service, Customer Experience, Telephone Skills, Teamwork, Salesforce.com..., SFDC, Customer Support, Data Entry, Facebook, Social Media, Outlook, Administration, Windows 7, Analytics, Management, Salesforce.com..., PowerPoint, People Skills, System Administration, Customer Retention, Team Leadership, SaaS, Networking
Education
Southern New Hampshire University 2014 — 2018
Bachelor’s Degree, Business Administration and Management, General
Indian River High School 2002 — 2006
High School Diploma
Roman Elham Roman Elham's Stream Global Services Experience August 2010 - December 2010
Job Business Analyst II at TELUS
Industry Telecommunications
Experience
TELUS October 2014 - Present
Public Mobile January 2011 - June 2014
Stream Global Services August 2010 - December 2010
UNDP/Government of Afghanistan April 2007 - August 2008
UNDP/Project Implementation Coordinator February 2006 - April 2007
Ministry of Counter Narcotics May 2005 - February 2006
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, HTML, Public Speaking, Budgets, Strategic Planning, Project Management, Customer Satisfaction, Project Planning, Team Leadership
Education
Ryerson University 2013 — 2015
Bachelor's Degree, Public Administration and Governance
Nadria High School 1991 — 2003
TELUS October 2014 - Present
Public Mobile January 2011 - June 2014
Stream Global Services August 2010 - December 2010
UNDP/Government of Afghanistan April 2007 - August 2008
UNDP/Project Implementation Coordinator February 2006 - April 2007
Ministry of Counter Narcotics May 2005 - February 2006
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, HTML, Public Speaking, Budgets, Strategic Planning, Project Management, Customer Satisfaction, Project Planning, Team Leadership
Education
Ryerson University 2013 — 2015
Bachelor's Degree, Public Administration and Governance
Nadria High School 1991 — 2003
Peter Michael Quinn Virga Peter Michael Quinn Virga's Stream Global Services Experience September 2010 - December 2010
Job Specialty Portfolio Consultant at Craft Brewers Guild of Boston
Industry Wholesale
Experience
Craft Brewers Guild June 2015 - Present
Craft Brewers Guild February 2015 - May 2015
John Harvard's Brewery and Ale House September 2014 - January 2015
Skewed Brewing October 2013 - September 2014
North Country Animal Health Clinic November 2012 - September 2014
The Hops Spot (restaurant) July 2012 - September 2014
The Boathouse (restaurant) June 2011 - August 2011
Stream Global Services September 2010 - December 2010
Tin Pan Galley (restaurant) June 2006 - August 2010
Target November 2007 - March 2008
Skills
Customer Service, Research, Craft Beer, Brewing, Veterinary Medicine, Biology, Teamwork, Microsoft Word, PowerPoint, Data Entry, Biodiversity, Cell Biology, Biotechnology, Microsoft Office, Microsoft Excel, Social Media, Public Speaking, Bartending
Education
State University of New York College at Geneseo 2008 — 2012
Bachelor of Arts (B.A.), Biology, General
South Jefferson Central School 2004 — 2008
Regents Degree
Craft Brewers Guild June 2015 - Present
Craft Brewers Guild February 2015 - May 2015
John Harvard's Brewery and Ale House September 2014 - January 2015
Skewed Brewing October 2013 - September 2014
North Country Animal Health Clinic November 2012 - September 2014
The Hops Spot (restaurant) July 2012 - September 2014
The Boathouse (restaurant) June 2011 - August 2011
Stream Global Services September 2010 - December 2010
Tin Pan Galley (restaurant) June 2006 - August 2010
Target November 2007 - March 2008
Skills
Customer Service, Research, Craft Beer, Brewing, Veterinary Medicine, Biology, Teamwork, Microsoft Word, PowerPoint, Data Entry, Biodiversity, Cell Biology, Biotechnology, Microsoft Office, Microsoft Excel, Social Media, Public Speaking, Bartending
Education
State University of New York College at Geneseo 2008 — 2012
Bachelor of Arts (B.A.), Biology, General
South Jefferson Central School 2004 — 2008
Regents Degree
brandon lyles brandon lyles's Stream Global Services Experience May 2013 - September 2013
Job Real Estate Accounting Coordinator at CBRE
Industry Investment Management
Experience
CBRE November 2014 - Present
Window Cleaning Business May 2011 - Present
Diamond Wire Inc September 2011 - Present
Wells Fargo Home Mortgage December 2013 - November 2014
Stream Global Services May 2013 - September 2013
Mississippi Dunes Golf May 2011 - January 2012
YMCA May 2011 - August 2011
Prestwick Golf June 2007 - August 2011
Skills
PowerPoint, Microsoft Excel, Microsoft Office, Time Management, Teamwork, Customer Service, Microsoft Word, Leadership, Social Media, Event Planning, Team Leadership, Sales, Research, Financial Analysis, Access, Market Research, Marketing, Social Media Marketing, Social Networking, Retail, Facebook
Education
Saint Cloud State University - G.R. Herberger College of Business 2009 — 2013
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Saint Cloud State University - G.R. Herberger College of Business 2009 — 2013
Bachelors of Science, Business Administration, Management and Operations
St. Cloud State University 2009 — 2013
Bachelor of Science (BS), Business Administration and Management, General
CBRE November 2014 - Present
Window Cleaning Business May 2011 - Present
Diamond Wire Inc September 2011 - Present
Wells Fargo Home Mortgage December 2013 - November 2014
Stream Global Services May 2013 - September 2013
Mississippi Dunes Golf May 2011 - January 2012
YMCA May 2011 - August 2011
Prestwick Golf June 2007 - August 2011
Skills
PowerPoint, Microsoft Excel, Microsoft Office, Time Management, Teamwork, Customer Service, Microsoft Word, Leadership, Social Media, Event Planning, Team Leadership, Sales, Research, Financial Analysis, Access, Market Research, Marketing, Social Media Marketing, Social Networking, Retail, Facebook
Education
Saint Cloud State University - G.R. Herberger College of Business 2009 — 2013
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Saint Cloud State University - G.R. Herberger College of Business 2009 — 2013
Bachelors of Science, Business Administration, Management and Operations
St. Cloud State University 2009 — 2013
Bachelor of Science (BS), Business Administration and Management, General
Steve Nave Steve Nave's Stream Global Services Experience 2000 - 2002
Job Active Directory Administrator at FTN Financial
Industry Financial Services
Experience
FTN Financial April 2014 - Present
Youth Villages April 2010 - April 2014
YMCA of Memphis & the Mid-South September 2007 - April 2010
Wilder Systems January 2002 - September 2007
Stream Global Services 2000 - 2002
Skills
Microsoft Office, Social Media, Computer Hardware, PowerPoint, Customer Service, Microsoft Excel, Microsoft Word, Public Speaking, Social Networking, Networking, Project Management, Outlook, Non-profits, SharePoint, Troubleshooting, Software Documentation, Windows, Sonicwall, Microsoft Office 2007, Database Admin, Information Technology, Backup Exec, A+, Desktop Administration, Symantec Antivirus, HTML, Group Policy, Cisco Wireless, Symantec Endpoint..., Dell PowerEdge Servers, CSS, Access, Microsoft Exchange, Server Administration, WSUS, Lync Server 2010, Nonprofits, Active Directory, Help Desk Support, Databases, Program Management, System Administration, Security, Training, Disaster Recovery, VMware, Community Outreach, SQL, Program Development, Servers
Education
The University of Memphis 2015 — 2018
Bachelor's Degree, Management Information Systems, General
Southwest Tennessee Community College 2011 — 2014
Associate's Degree, Information Technology, 3.06
Millington Central High School 1994 — 1998
High School
FTN Financial April 2014 - Present
Youth Villages April 2010 - April 2014
YMCA of Memphis & the Mid-South September 2007 - April 2010
Wilder Systems January 2002 - September 2007
Stream Global Services 2000 - 2002
Skills
Microsoft Office, Social Media, Computer Hardware, PowerPoint, Customer Service, Microsoft Excel, Microsoft Word, Public Speaking, Social Networking, Networking, Project Management, Outlook, Non-profits, SharePoint, Troubleshooting, Software Documentation, Windows, Sonicwall, Microsoft Office 2007, Database Admin, Information Technology, Backup Exec, A+, Desktop Administration, Symantec Antivirus, HTML, Group Policy, Cisco Wireless, Symantec Endpoint..., Dell PowerEdge Servers, CSS, Access, Microsoft Exchange, Server Administration, WSUS, Lync Server 2010, Nonprofits, Active Directory, Help Desk Support, Databases, Program Management, System Administration, Security, Training, Disaster Recovery, VMware, Community Outreach, SQL, Program Development, Servers
Education
The University of Memphis 2015 — 2018
Bachelor's Degree, Management Information Systems, General
Southwest Tennessee Community College 2011 — 2014
Associate's Degree, Information Technology, 3.06
Millington Central High School 1994 — 1998
High School
Harry Traulsen's Stream Global Services Experience September 2011 - May 2012
Job Support Specialist at Google
Industry Computer Software
Experience
Google May 2015 - Present
CollegeNET October 2013 - April 2015
CollegeNET May 2012 - September 2013
Stream Global Services September 2011 - May 2012
Skills
Linux, Quality Assurance, XML, Technical Writing, HTML, SQL, Software Documentation, Troubleshooting, CSS, Apache, Databases, Technical Support, LDAP, Unix, System Administration
Education
Reed College 2007 — 2011
Bachelor of Arts (B.A.), Chemistry
Google May 2015 - Present
CollegeNET October 2013 - April 2015
CollegeNET May 2012 - September 2013
Stream Global Services September 2011 - May 2012
Skills
Linux, Quality Assurance, XML, Technical Writing, HTML, SQL, Software Documentation, Troubleshooting, CSS, Apache, Databases, Technical Support, LDAP, Unix, System Administration
Education
Reed College 2007 — 2011
Bachelor of Arts (B.A.), Chemistry
Danail Ognyanov's Stream Global Services Experience October 2013 - April 2014
Job Consultant at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Stream Global Services October 2013 - April 2014
Sutherland Global Services May 2011 - July 2013
Skills
Fast Learner, Outgoing, Product Support, Technical Support, BPO, Service Delivery, Team Management, Sla, Performance Management, Call Center, Outsourcing, Process Management, Vendor Management, Customer Satisfaction
Education
Sofia University St. Kliment Ohridski 2006 — 2011
Slavic philology and linguistics
Ekzarh Josif Language Highschool 2002 — 2007
Stream Global Services October 2013 - April 2014
Sutherland Global Services May 2011 - July 2013
Skills
Fast Learner, Outgoing, Product Support, Technical Support, BPO, Service Delivery, Team Management, Sla, Performance Management, Call Center, Outsourcing, Process Management, Vendor Management, Customer Satisfaction
Education
Sofia University St. Kliment Ohridski 2006 — 2011
Slavic philology and linguistics
Ekzarh Josif Language Highschool 2002 — 2007
Rick Bunting Rick Bunting's Stream Global Services Experience July 2013 - August 2013
Job Collateral Analyst
Industry Banking
Experience
B of I Federal Bank April 2015 - Present
Robert W. Baird & Co. 2014 - 2014
Stream Global Services July 2013 - August 2013
Skills
Event Management, Event Planning, Facebook, Marketing Strategy, Sales, Social Networking
Education
San Diego State University-California State University 2010 — 2014
Bachelor's Degree, Finance
The London School of Economics and Political Science (LSE)
University of California, San Diego
Business Productivity Using Excel
B of I Federal Bank April 2015 - Present
Robert W. Baird & Co. 2014 - 2014
Stream Global Services July 2013 - August 2013
Skills
Event Management, Event Planning, Facebook, Marketing Strategy, Sales, Social Networking
Education
San Diego State University-California State University 2010 — 2014
Bachelor's Degree, Finance
The London School of Economics and Political Science (LSE)
University of California, San Diego
Business Productivity Using Excel
Jamie (Dara) Pollak's Stream Global Services Experience June 2009 - January 2010
Job Dispensary
Industry Retail
Experience
1859 - A MiNDFUL Dispensary January 2015 - Present
Colorado Event Design June 2014 - November 2014
Waypoint Consulting, Inc. April 2014 - June 2014
HomeAdvisor November 2012 - October 2013
CBS Television Studios January 2011 - April 2012
Stream Global Services June 2009 - January 2010
Pinnacle Nissan June 2008 - February 2009
Great Expectations April 2006 - April 2008
Chiropractic Wellness Center 2003 - 2006
Skills
Sales, Social Networking, Customer Service, Social Media Marketing, Advertising, Event Planning, Marketing, Spanish-speaking, Radio Broadcasting, Telemarketing, Customer Satisfaction, Voice Acting, Entertainment, Media Production, Acting, Creative Writing, Management, Interviews, Marketing Communications, Online Advertising, Online Marketing, Marketing Strategy
Education
Oakland University 2001 — 2004
Bachelor of Arts (B.A.), Communication and Media Studies, 3.2
Specs Howard School of Media Arts 2000 — 2001
Radio Broadcast Certificate, Radio and Television, 3.8
Wylie E Groves High School 1993 — 1997
Diploma, General Studies, 3.7
1859 - A MiNDFUL Dispensary January 2015 - Present
Colorado Event Design June 2014 - November 2014
Waypoint Consulting, Inc. April 2014 - June 2014
HomeAdvisor November 2012 - October 2013
CBS Television Studios January 2011 - April 2012
Stream Global Services June 2009 - January 2010
Pinnacle Nissan June 2008 - February 2009
Great Expectations April 2006 - April 2008
Chiropractic Wellness Center 2003 - 2006
Skills
Sales, Social Networking, Customer Service, Social Media Marketing, Advertising, Event Planning, Marketing, Spanish-speaking, Radio Broadcasting, Telemarketing, Customer Satisfaction, Voice Acting, Entertainment, Media Production, Acting, Creative Writing, Management, Interviews, Marketing Communications, Online Advertising, Online Marketing, Marketing Strategy
Education
Oakland University 2001 — 2004
Bachelor of Arts (B.A.), Communication and Media Studies, 3.2
Specs Howard School of Media Arts 2000 — 2001
Radio Broadcast Certificate, Radio and Television, 3.8
Wylie E Groves High School 1993 — 1997
Diploma, General Studies, 3.7
Dan Plantenberg Dan Plantenberg's Stream Global Services Experience March 2013 - January 2014
Job Experienced Customer Service Representative
Industry Consumer Services
Experience
Stream Global Services March 2013 - January 2014
Burnsville Library volunteer 2011 - 2011
Greenspring Media July 2010 - August 2010
GameStop August 2005 - August 2007
Skills
Press Releases, Copy Editing, Sales, Customer Service, Magazines, Books, Creative Writing, Proofreading, Editing, Journalism, Copywriting, Facebook, Social Media, Feature Articles, Social Networking, Hospitality
Education
Saint Mary's University of Minnesota 2007 — 2011
Strengths, Journalism and History
St. Mary's University, Winona 2007 — 2011
Bachelor of Arts Degree, Journalism; History
Stream Global Services March 2013 - January 2014
Burnsville Library volunteer 2011 - 2011
Greenspring Media July 2010 - August 2010
GameStop August 2005 - August 2007
Skills
Press Releases, Copy Editing, Sales, Customer Service, Magazines, Books, Creative Writing, Proofreading, Editing, Journalism, Copywriting, Facebook, Social Media, Feature Articles, Social Networking, Hospitality
Education
Saint Mary's University of Minnesota 2007 — 2011
Strengths, Journalism and History
St. Mary's University, Winona 2007 — 2011
Bachelor of Arts Degree, Journalism; History
Lea Calhoun Lea Calhoun's Stream Global Services Experience August 2013 - April 2014
Job Licensed Insurance Agent at Barnard & Docteur Insurance A Division of Associated NY Insurance Agency
Industry Outsourcing/Offshoring
Experience
Barnard & Docteur Insurance A Division of Associated NY Insurance Agency April 2014 - Present
Stream Global Services August 2013 - April 2014
Stream Global Services June 2011 - August 2013
Stream Global Services June 2010 - June 2011
New York State Department of Enironmental Conservation May 2009 - October 2009
New York State Department of Environment Conservation May 2008 - October 2008
New York State Department of Enivronmental I worked on the St. Lawrence Creel Census. I interviewed May 2007 - November 2007
Skills
Salesforce.com, Salesforce.com..., CRM, Customer Support, Analytics, Leadership, Customer Satisfaction, Salesforce.com..., Customer Service, Salesforce.com System..., Salesforce.com..., Fisheries, Fisheries Management, Fisheries Science, CRM Configuration, CRM Usage, Casualty Insurance, Property & Casualty..., Umbrella Insurance, Commercial Insurance
Education
State University of New York College of Environmental Sciences and Forestry 2003 — 2007
Bachelor's of Science, Environmental Forest Biology
Barnard & Docteur Insurance A Division of Associated NY Insurance Agency April 2014 - Present
Stream Global Services August 2013 - April 2014
Stream Global Services June 2011 - August 2013
Stream Global Services June 2010 - June 2011
New York State Department of Enironmental Conservation May 2009 - October 2009
New York State Department of Environment Conservation May 2008 - October 2008
New York State Department of Enivronmental I worked on the St. Lawrence Creel Census. I interviewed May 2007 - November 2007
Skills
Salesforce.com, Salesforce.com..., CRM, Customer Support, Analytics, Leadership, Customer Satisfaction, Salesforce.com..., Customer Service, Salesforce.com System..., Salesforce.com..., Fisheries, Fisheries Management, Fisheries Science, CRM Configuration, CRM Usage, Casualty Insurance, Property & Casualty..., Umbrella Insurance, Commercial Insurance
Education
State University of New York College of Environmental Sciences and Forestry 2003 — 2007
Bachelor's of Science, Environmental Forest Biology
Ralitsa Hadzhieva Ralitsa Hadzhieva's Stream Global Services Experience December 2012 - March 2014
Job Office 365 Support Engineer at Convergys
Industry Information Technology and Services
Experience
Convergys March 2014 - Present
Stream Global Services December 2012 - March 2014
Adecco Group November 2011 - December 2012
Bulgarian Diplomatic Institute September 2011 - September 2011
Skills
International Relations, Technical Support, English, German, Customer Oriented, Team Spirit, Highly motivated..., Foreign Policy, Politics, Policy Analysis, Public Policy, Spanish, Economics, Political Science, International..., French, Diplomacy, International Security, Intercultural..., Research, Human Rights, International Political..., European Union, XP, Analysis, Windows XP, Call Centers, BPO, Incident Handling, Policy, Customer Service, Service Delivery, Training, Team Leadership, Troubleshooting, Management, Microsoft Office, Customer Satisfaction, Windows, Teamwork, System Administration, Team Management
Education
Sofia University St. Kliment Ohridski 2009 — 2013
Bachelor, International Affairs
German Language High School 'Geothe' 2004 — 2009
Convergys March 2014 - Present
Stream Global Services December 2012 - March 2014
Adecco Group November 2011 - December 2012
Bulgarian Diplomatic Institute September 2011 - September 2011
Skills
International Relations, Technical Support, English, German, Customer Oriented, Team Spirit, Highly motivated..., Foreign Policy, Politics, Policy Analysis, Public Policy, Spanish, Economics, Political Science, International..., French, Diplomacy, International Security, Intercultural..., Research, Human Rights, International Political..., European Union, XP, Analysis, Windows XP, Call Centers, BPO, Incident Handling, Policy, Customer Service, Service Delivery, Training, Team Leadership, Troubleshooting, Management, Microsoft Office, Customer Satisfaction, Windows, Teamwork, System Administration, Team Management
Education
Sofia University St. Kliment Ohridski 2009 — 2013
Bachelor, International Affairs
German Language High School 'Geothe' 2004 — 2009
Angela Davison's Stream Global Services Experience June 2012 - Present
Job Tech Support
Industry Telecommunications
Experience
University of Phoenix April 2014 - Present
Asurion June 2013 - Present
Stream Global Services June 2012 - Present
LA Fitness June 2011 - December 2012
Skills
Customer Service, Customer Satisfaction, Call Centers, Data Entry, Telephone Skills, Microsoft Office, Outlook, Sales, Customer Retention, Microsoft Word, Time Management, Microsoft Excel, Customer Experience, Social Networking, Training, Event Planning, Public Speaking, Leadership, Coaching, Critical Thinking, Troubleshooting, Data Analysis, Networking, PowerPoint, Social Media, Technical Support, Teamwork, Windows, Telecommunications, Help Desk Support
Education
Argosy University Phoenix 2013 — 2015
Bachelor of Business Administration (B.B.A.)
Premier Support University 2014 — 2014
Associate of Technology, Information Technology
South Mountain Community College 2012 — 2014
Associate of Arts (AA), Sport and Fitness Administration/Management
University of Phoenix April 2014 - Present
Asurion June 2013 - Present
Stream Global Services June 2012 - Present
LA Fitness June 2011 - December 2012
Skills
Customer Service, Customer Satisfaction, Call Centers, Data Entry, Telephone Skills, Microsoft Office, Outlook, Sales, Customer Retention, Microsoft Word, Time Management, Microsoft Excel, Customer Experience, Social Networking, Training, Event Planning, Public Speaking, Leadership, Coaching, Critical Thinking, Troubleshooting, Data Analysis, Networking, PowerPoint, Social Media, Technical Support, Teamwork, Windows, Telecommunications, Help Desk Support
Education
Argosy University Phoenix 2013 — 2015
Bachelor of Business Administration (B.B.A.)
Premier Support University 2014 — 2014
Associate of Technology, Information Technology
South Mountain Community College 2012 — 2014
Associate of Arts (AA), Sport and Fitness Administration/Management
Eugene Vincent Eugene Vincent's Stream Global Services Experience December 2011 - August 2013
Job IT at Rose City Urgent Care and Family Practice
Industry Information Technology and Services
Experience
Rose City Urgent Care and Family Practice March 2014 - Present
TEKsystems October 2013 - November 2013
Stream Global Services December 2011 - August 2013
Skills
Networking, Linux, Web Authoring, Computer Repair, Technical Support, Android Development, Help Desk Support, Unix Shell Scripting, Computer Hardware, Network Security, Wireless Networking, Network Architecture, Wireless Routers, OS X, Windows Server, Microsoft Office, Active Directory
Education
Rogue Community College 2009 — 2011
General Studies
Rose City Urgent Care and Family Practice March 2014 - Present
TEKsystems October 2013 - November 2013
Stream Global Services December 2011 - August 2013
Skills
Networking, Linux, Web Authoring, Computer Repair, Technical Support, Android Development, Help Desk Support, Unix Shell Scripting, Computer Hardware, Network Security, Wireless Networking, Network Architecture, Wireless Routers, OS X, Windows Server, Microsoft Office, Active Directory
Education
Rogue Community College 2009 — 2011
General Studies
Cody Wojahn Cody Wojahn's Stream Global Services Experience September 2013 - August 2014
Job Flo at Target
Industry Retail
Experience
Target December 2014 - Present
Miss Inanna Productions October 2009 - Present
GUESS?, Inc. May 2014 - January 2015
Stream Global Services September 2013 - August 2014
Forever 21 June 2013 - November 2013
David's Bridal March 2013 - August 2013
Grocery Outlet July 2012 - June 2013
Grand Falls Casino & Resort May 2011 - June 2012
Hy Vee January 2008 - May 2010
Skills
Cashiering, Customer Service, Microsoft Word, Time Management, Cash Register, PowerPoint, Food Service, Data Entry, Teamwork, Cash Handling Experience, Restaurants, Inventory Management, Telephone Skills, Customer Satisfaction, Retail, Phone Etiquette, Social Media, Facebook, Barista Training, Photoshop, Fashion Design, Abstract Paintings, Drawing, Wig Making, Sewing, Highly personable, Highly Reliable, Marketing, Makeup Artistry, Photography, Merchandising, Training, Sales, Fashion
Education
Southeast Technical Institute 2009 — 2010
Associates, Business Administration and Management, General
Southeast Technical Institute 2009 — 2010
Bachelor of Business Administration (B.B.A.), Small Business Administration/Management
Target December 2014 - Present
Miss Inanna Productions October 2009 - Present
GUESS?, Inc. May 2014 - January 2015
Stream Global Services September 2013 - August 2014
Forever 21 June 2013 - November 2013
David's Bridal March 2013 - August 2013
Grocery Outlet July 2012 - June 2013
Grand Falls Casino & Resort May 2011 - June 2012
Hy Vee January 2008 - May 2010
Skills
Cashiering, Customer Service, Microsoft Word, Time Management, Cash Register, PowerPoint, Food Service, Data Entry, Teamwork, Cash Handling Experience, Restaurants, Inventory Management, Telephone Skills, Customer Satisfaction, Retail, Phone Etiquette, Social Media, Facebook, Barista Training, Photoshop, Fashion Design, Abstract Paintings, Drawing, Wig Making, Sewing, Highly personable, Highly Reliable, Marketing, Makeup Artistry, Photography, Merchandising, Training, Sales, Fashion
Education
Southeast Technical Institute 2009 — 2010
Associates, Business Administration and Management, General
Southeast Technical Institute 2009 — 2010
Bachelor of Business Administration (B.B.A.), Small Business Administration/Management
Karen Schumacher Karen Schumacher's Stream Global Services Experience March 2012 - May 2012
Job Apprentice Jeweler at Jared
Industry Music
Experience
Jared the Galleria of Jewelry November 2014 - Present
Charlotte Russe September 2014 - November 2014
Teavana May 2014 - November 2014
The Wagon Yard May 2013 - January 2014
Guitar Center August 2013 - November 2013
Best Buy November 2012 - January 2013
Stream global services March 2012 - May 2012
Mountainside Fitness December 2011 - February 2012
Cellairis November 2011 - December 2011
Sally Beauty Company November 2009 - January 2010
Skills
Singing, Guitar Repair, Piano, Technical Support, Music Theory, Performing Arts, Vocalist, Troubleshooting, Computer Hardware, Microsoft Office, Hardware, Customer Service, Telecommunications, Windows 7, Cosmetics, Retail, Android, Mobile Devices, Waitressing, Cashiering, Time Management, Sales, Social Networking, Music, Retail Sales, Data Entry, POS, Teamwork, Microsoft Word, Social Media, Team Building, Inventory Management, Customer Satisfaction, Event Planning, Inventory Control, Telephone Skills, Creative Writing, Facebook, PowerPoint, Microsoft Excel, Guitar, Recruiting
Education
Rio Salado College 2012 — 2013
General Studies, General Studies
Arizona State University 2010 — 2012
Bachelor of Arts (BA), Vocal Music Performance
Scottsdale Community College 2010 — 2011
Associate of Arts (A.A.), Vocal Music Performance
Saguaro High School 2005 — 2009
GED, General Studies
Jared the Galleria of Jewelry November 2014 - Present
Charlotte Russe September 2014 - November 2014
Teavana May 2014 - November 2014
The Wagon Yard May 2013 - January 2014
Guitar Center August 2013 - November 2013
Best Buy November 2012 - January 2013
Stream global services March 2012 - May 2012
Mountainside Fitness December 2011 - February 2012
Cellairis November 2011 - December 2011
Sally Beauty Company November 2009 - January 2010
Skills
Singing, Guitar Repair, Piano, Technical Support, Music Theory, Performing Arts, Vocalist, Troubleshooting, Computer Hardware, Microsoft Office, Hardware, Customer Service, Telecommunications, Windows 7, Cosmetics, Retail, Android, Mobile Devices, Waitressing, Cashiering, Time Management, Sales, Social Networking, Music, Retail Sales, Data Entry, POS, Teamwork, Microsoft Word, Social Media, Team Building, Inventory Management, Customer Satisfaction, Event Planning, Inventory Control, Telephone Skills, Creative Writing, Facebook, PowerPoint, Microsoft Excel, Guitar, Recruiting
Education
Rio Salado College 2012 — 2013
General Studies, General Studies
Arizona State University 2010 — 2012
Bachelor of Arts (BA), Vocal Music Performance
Scottsdale Community College 2010 — 2011
Associate of Arts (A.A.), Vocal Music Performance
Saguaro High School 2005 — 2009
GED, General Studies
Johnny Schweigart Johnny Schweigart's Stream Global Services Experience January 2008 - August 2011
Job Sales & Management / Information Technology
Industry Retail
Experience
ModernCoinMart (MCM) August 2011 - Present
Ideal Muzik / Break Fixx January 2000 - January 2014
Stream Global Services January 2008 - August 2011
Gary's Hauling DBA Captain Jacks Hauling Company 2007 - 2008
Waste Management 2005 - 2007
Skills
Troubleshooting, Technical Support, Computer Hardware, Printers, Networking, Customer Service, Laptops, Software Installation, Windows, Windows 7, A+ Certified, XP, Microsoft Office, Music Production, Computer Repair, Operating Systems, Windows XP, Hardware, Sound, Computer Maintenance, Help Desk Support, Wireless Networking, Call Centers, Management, Software Documentation, Hardware Support, Editing, Call Center, Window 8, Sales Management, Sales, Ebay Sales
Education
State College of Florida-Manatee-Sarasota 1993 — 1996
A.A., Business / Aviation
Fast Train 2008 — 2009
CRT, Computer Repair & Troubleshooting (software / hardware)
Booker High School 1989 — 1992
High School Diploma
ModernCoinMart (MCM) August 2011 - Present
Ideal Muzik / Break Fixx January 2000 - January 2014
Stream Global Services January 2008 - August 2011
Gary's Hauling DBA Captain Jacks Hauling Company 2007 - 2008
Waste Management 2005 - 2007
Skills
Troubleshooting, Technical Support, Computer Hardware, Printers, Networking, Customer Service, Laptops, Software Installation, Windows, Windows 7, A+ Certified, XP, Microsoft Office, Music Production, Computer Repair, Operating Systems, Windows XP, Hardware, Sound, Computer Maintenance, Help Desk Support, Wireless Networking, Call Centers, Management, Software Documentation, Hardware Support, Editing, Call Center, Window 8, Sales Management, Sales, Ebay Sales
Education
State College of Florida-Manatee-Sarasota 1993 — 1996
A.A., Business / Aviation
Fast Train 2008 — 2009
CRT, Computer Repair & Troubleshooting (software / hardware)
Booker High School 1989 — 1992
High School Diploma
Jonathan Fenton's Stream Global Services Experience August 2012 - January 2013
Job Sales, Service and Technical at Small Dog Electronics
Industry Consumer Electronics
Experience
Small Dog Electronics December 2014 - Present
Camelback Ford 2014 - January 2014
Stream Global Services August 2012 - January 2013
The Vermont Country Store June 2011 - October 2011
Chittenden Bank January 2010 - January 2011
Fiserv Inc January 2009 - October 2009
Bank of America September 2006 - July 2008
Bank of America October 2004 - September 2006
Skills
Banking, Hospitality, Phone Skills, Multi-line Phone, Reservation, PeopleSoft, Microsoft Office, Customer Service, Customer Satisfaction, Escalation, People Skills, Typing, Cash Register, Internet, Retail, Hands-on Training, Instructor-led Training, Jack Henry, IEX, Avaya, Frontier, Genesys, Vantive, Heat, Online Help, Job Coaching, Supervisory Experience, Management, Guest Service Management, Restaurants, Fraud Claims, Telephone Skills, Coaching, Customer Experience, Credit, Process Improvement, Strategic Planning
Education
The Sawyer School 1990 — 1991
Certificate, Radio and Television Broadcasting Technology/Technician, 3.7
Providence College 1988 — 1990
Political Science and Government
Small Dog Electronics December 2014 - Present
Camelback Ford 2014 - January 2014
Stream Global Services August 2012 - January 2013
The Vermont Country Store June 2011 - October 2011
Chittenden Bank January 2010 - January 2011
Fiserv Inc January 2009 - October 2009
Bank of America September 2006 - July 2008
Bank of America October 2004 - September 2006
Skills
Banking, Hospitality, Phone Skills, Multi-line Phone, Reservation, PeopleSoft, Microsoft Office, Customer Service, Customer Satisfaction, Escalation, People Skills, Typing, Cash Register, Internet, Retail, Hands-on Training, Instructor-led Training, Jack Henry, IEX, Avaya, Frontier, Genesys, Vantive, Heat, Online Help, Job Coaching, Supervisory Experience, Management, Guest Service Management, Restaurants, Fraud Claims, Telephone Skills, Coaching, Customer Experience, Credit, Process Improvement, Strategic Planning
Education
The Sawyer School 1990 — 1991
Certificate, Radio and Television Broadcasting Technology/Technician, 3.7
Providence College 1988 — 1990
Political Science and Government
Eric Rehm Eric Rehm's Stream Global Services Experience 2012 - 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Stream Global Services 2012 - 2013
Walmart March 2011 - February 2012
Skills
Customer Service, Sales, Retail assistant manager, Ms-Office
Education
State University of New York College at Oneonta 1999 — 2001
Bachelor's of Science, History
SUNY Morrisville 1997 — 1999
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Stream Global Services 2012 - 2013
Walmart March 2011 - February 2012
Skills
Customer Service, Sales, Retail assistant manager, Ms-Office
Education
State University of New York College at Oneonta 1999 — 2001
Bachelor's of Science, History
SUNY Morrisville 1997 — 1999
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Angelo Theoharis Angelo Theoharis's Stream Global Services Experience June 2008 - July 2009
Job Network Security & Engineering at St. Petersburg College
Industry Computer Networking
Experience
St. Petersburg College January 2010 - Present
Stream Global Services June 2008 - July 2009
Tech Data February 1994 - October 1995
Skills
Microsoft Office, Windows, Linux, HTML, Microsoft Word, Microsoft Excel, PowerPoint, Customer Service, Networking, Computer Hardware, Teamwork, Matlab, Programming, Network Security, Photoshop, Python
Education
St. Petersburg College 2009 — 2014
Associate of Science (A.S.), Cisco Networking, Network Administration, & Linux
St. Petersburg College January 2010 - Present
Stream Global Services June 2008 - July 2009
Tech Data February 1994 - October 1995
Skills
Microsoft Office, Windows, Linux, HTML, Microsoft Word, Microsoft Excel, PowerPoint, Customer Service, Networking, Computer Hardware, Teamwork, Matlab, Programming, Network Security, Photoshop, Python
Education
St. Petersburg College 2009 — 2014
Associate of Science (A.S.), Cisco Networking, Network Administration, & Linux
Stephen Heffron Stephen Heffron's Stream Global Services Experience October 2006 - July 2013
Job Dell Enterprise Server Tech support
Industry Information Technology and Services
Experience
Stream Global Services October 2006 - July 2013
Skills
Microsoft and Dell..., Call Centers, Servers, Dell Computers, Technical Support, Troubleshooting, Windows XP, Active Directory, Windows 7, Microsoft Certified..., Computer Hardware, Networking, Windows Server, Windows, Operating Systems
Education
Rutgers, The State University of New Jersey-Camden 1970 — 1972
Business Administration and Management, General
Highschool grad 1966 — 1970
College/University Preparatory and Advanced High School/Secondary Diploma Program
Stream Global Services October 2006 - July 2013
Skills
Microsoft and Dell..., Call Centers, Servers, Dell Computers, Technical Support, Troubleshooting, Windows XP, Active Directory, Windows 7, Microsoft Certified..., Computer Hardware, Networking, Windows Server, Windows, Operating Systems
Education
Rutgers, The State University of New Jersey-Camden 1970 — 1972
Business Administration and Management, General
Highschool grad 1966 — 1970
College/University Preparatory and Advanced High School/Secondary Diploma Program
David Kalwarovski's Stream Global Services Experience May 2011 - August 2011
Job City Coordinator at DialogueDirect
Industry Public Relations and Communications
Experience
DialogueDirect July 2013 - Present
WKTV NewsChannel 2 July 2007 - July 2013
Fastrac Markets May 2012 - May 2013
NFL Network September 2012 - September 2012
Regal Entertainment Group June 2011 - November 2011
Stream Global Services May 2011 - August 2011
LCO Destiny Inc., DBA Timeless Frames, Timeless Decor & Timeless Expressions May 2010 - August 2010
Cafe Mira December 2007 - August 2009
Skills
Video Editing, Facebook, Final Cut Pro, PowerPoint, Microsoft Excel, Microsoft Office, Social Media, Camera, Data Entry, Microsoft Word, Photoshop, Windows, Salesforce.com..., Technical Support, Customer Service, Sony Vegas, Twitter, Prezi, Google Docs, Sales, Grassroots Fundraising, Management, Public Speaking, Social Networking, Time Management, Fundraising, International NGOs, Office Administration, Team Leadership, Leadership Development
Education
SUNY Oswego 2009 — 2013
Bachelor's, Broadcasting and Mass Communications, Philosophy
Belleville Henderson Central School 1997 — 2009
High School Diploma
DialogueDirect July 2013 - Present
WKTV NewsChannel 2 July 2007 - July 2013
Fastrac Markets May 2012 - May 2013
NFL Network September 2012 - September 2012
Regal Entertainment Group June 2011 - November 2011
Stream Global Services May 2011 - August 2011
LCO Destiny Inc., DBA Timeless Frames, Timeless Decor & Timeless Expressions May 2010 - August 2010
Cafe Mira December 2007 - August 2009
Skills
Video Editing, Facebook, Final Cut Pro, PowerPoint, Microsoft Excel, Microsoft Office, Social Media, Camera, Data Entry, Microsoft Word, Photoshop, Windows, Salesforce.com..., Technical Support, Customer Service, Sony Vegas, Twitter, Prezi, Google Docs, Sales, Grassroots Fundraising, Management, Public Speaking, Social Networking, Time Management, Fundraising, International NGOs, Office Administration, Team Leadership, Leadership Development
Education
SUNY Oswego 2009 — 2013
Bachelor's, Broadcasting and Mass Communications, Philosophy
Belleville Henderson Central School 1997 — 2009
High School Diploma
Jasmine Borreggine Jasmine Borreggine's Stream Global Services Experience April 2004 - August 2006
Job Cheerleading Coach at NNY Cheer and Tumble
Industry Recreational Facilities and Services
Experience
Emmanuel Congregational Church July 2011 - Present
NNY Cheer and Tumble LLC August 2010 - Present
Pearson VUE January 2008 - August 2014
Stream Global Services April 2004 - August 2006
Skills
Church Events, Church Administration, Volunteer Management, Nonprofits, Community Outreach, Public Speaking, Cheerleading, Persuasive Speaker, Sports Coaching, Public Relations, Small Business, Foreign Languages, Political Science, Social Networking, Microsoft Excel, Social Media, Event Management
Education
State University of New York College at Potsdam 2007 — 2010
Bachelor of Business Administration (B.B.A.), Accounting and Finance
SUNY Potsdam
Bachelor's Degree, Business Administration and Management, General
Emmanuel Congregational Church July 2011 - Present
NNY Cheer and Tumble LLC August 2010 - Present
Pearson VUE January 2008 - August 2014
Stream Global Services April 2004 - August 2006
Skills
Church Events, Church Administration, Volunteer Management, Nonprofits, Community Outreach, Public Speaking, Cheerleading, Persuasive Speaker, Sports Coaching, Public Relations, Small Business, Foreign Languages, Political Science, Social Networking, Microsoft Excel, Social Media, Event Management
Education
State University of New York College at Potsdam 2007 — 2010
Bachelor of Business Administration (B.B.A.), Accounting and Finance
SUNY Potsdam
Bachelor's Degree, Business Administration and Management, General
Philip Sweet Philip Sweet's Stream Global Services Experience September 2006 - March 2007
Job Network Administrator at General Dynamics Information Technology
Industry Information Technology and Services
Experience
General Dynamics Information Technology April 2009 - Present
Advanced Business Systems March 2007 - March 2009
Stream Global Services September 2006 - March 2007
Skills
Help Desk Support, Group Policy, Server Administration, Active Directory, Networking, Windows Server, A+ Certified, Security+, Hardware, VMware ESX, Hyper-V, System Administration, Routers, Switches, BMC Remedy, File Servers, Red Hat Linux, Network Infrastructure, IIS, Microsoft DNS, RADIUS, Desktop Deployment, IT Solutions, McAfee, Virtual Computing, Computer Systems..., McAfee EPO, McAfee Antivirus, Cisco Technologies, Cisco Certified, Security Clearance, Troubleshooting, CompTIA A+, Software Installation, CompTIA Security+, Information Assurance
Education
Southeastern University 2003 — 2006
Bachelor of Science (BS), Radio and Television Broadcasting Technology/Technician
Southern Union State Community College 2000 — 2002
Associate of Science (AS), Liberal Arts and Sciences/Liberal Studies
General Dynamics Information Technology April 2009 - Present
Advanced Business Systems March 2007 - March 2009
Stream Global Services September 2006 - March 2007
Skills
Help Desk Support, Group Policy, Server Administration, Active Directory, Networking, Windows Server, A+ Certified, Security+, Hardware, VMware ESX, Hyper-V, System Administration, Routers, Switches, BMC Remedy, File Servers, Red Hat Linux, Network Infrastructure, IIS, Microsoft DNS, RADIUS, Desktop Deployment, IT Solutions, McAfee, Virtual Computing, Computer Systems..., McAfee EPO, McAfee Antivirus, Cisco Technologies, Cisco Certified, Security Clearance, Troubleshooting, CompTIA A+, Software Installation, CompTIA Security+, Information Assurance
Education
Southeastern University 2003 — 2006
Bachelor of Science (BS), Radio and Television Broadcasting Technology/Technician
Southern Union State Community College 2000 — 2002
Associate of Science (AS), Liberal Arts and Sciences/Liberal Studies
Amber Deremiah's Stream Global Services Experience September 2009 - April 2012
Job Services Director at ForceBrain.com
Industry Outsourcing/Offshoring
Experience
ForceBrain.com June 2012 - Present
ForceBrain.com June 2012 - Present
Stream Global Services September 2009 - April 2012
Stream Global Services September 2009 - April 2012
Puretick.com December 2008 - August 2009
Skills
Salesforce.com..., Force.com, Salesforce.com, SFDC, Call Center, Data Migration, Cloud Computing, Troubleshooting, Business Analysis, CRM, SaaS, System Administration, Analytics, Dashboard, Windows, Customer Satisfaction, Customer Service, Business Process, Sales Operations, Call Centers, Service Delivery, Professional Services, Business Intelligence, PaaS, Salesforce.com..., Requirements Analysis, Technical Support, Training, Cross-functional Team..., Enterprise Software, Project Management, Customer Experience, Outsourcing, Management, Integration, Data Analysis
Education
State University of New York College at Potsdam 2002 — 2007
BA, English Literature and Writing, Spanish, Early Childhood Education, Liberal Arts
ForceBrain.com June 2012 - Present
ForceBrain.com June 2012 - Present
Stream Global Services September 2009 - April 2012
Stream Global Services September 2009 - April 2012
Puretick.com December 2008 - August 2009
Skills
Salesforce.com..., Force.com, Salesforce.com, SFDC, Call Center, Data Migration, Cloud Computing, Troubleshooting, Business Analysis, CRM, SaaS, System Administration, Analytics, Dashboard, Windows, Customer Satisfaction, Customer Service, Business Process, Sales Operations, Call Centers, Service Delivery, Professional Services, Business Intelligence, PaaS, Salesforce.com..., Requirements Analysis, Technical Support, Training, Cross-functional Team..., Enterprise Software, Project Management, Customer Experience, Outsourcing, Management, Integration, Data Analysis
Education
State University of New York College at Potsdam 2002 — 2007
BA, English Literature and Writing, Spanish, Early Childhood Education, Liberal Arts
Jason Ngunjiri Jason Ngunjiri's Stream Global Services Experience 2006 - 2008
Job IT Network Engineer
Industry Information Technology and Services
Experience
Sykes July 2008 - May 2012
Stream Global Services 2006 - 2008
Skills
Network Administration, VPN, Cisco Technologies, Troubleshooting, Technical Support, DHCP, Windows XP
Education
University of South Florida 2006 — 2010
Bachelor's degree, Information Technology
Santa Fe Community College 2002 — 2006
Associate of Science (A.S.), Network Services Technology
Sykes July 2008 - May 2012
Stream Global Services 2006 - 2008
Skills
Network Administration, VPN, Cisco Technologies, Troubleshooting, Technical Support, DHCP, Windows XP
Education
University of South Florida 2006 — 2010
Bachelor's degree, Information Technology
Santa Fe Community College 2002 — 2006
Associate of Science (A.S.), Network Services Technology
Zach Bradley Zach Bradley's Stream Global Services Experience April 2010 - October 2010
Job IT Support Specialist
Industry Information Technology and Services
Experience
The Cutting Edge Technology Consultants December 2010 - Present
1201 Computer Solutions November 2011 - May 2012
Planar May 2010 - December 2010
Stream Global Services April 2010 - October 2010
Doss Consulting Inc July 2007 - April 2010
Sequoia Group October 2005 - October 2008
Skills
Java, Microsoft Office, JavaScript, Microsoft SQL Server, Business Analysis, Windows, Microsoft Excel, Change Management, Strategic Planning, iOS, Desktop Support, Technical Product..., Cisco Technologies, Information Technology, Management, Networking, Project Management, Servers, Software Installation, Technical Support, Windows 7
Education
Portland State University
B.A, History
CISCO CCNA – Portland Community College 2011 — 2012
MICROSOFT MCTS – Portland Community College
The Cutting Edge Technology Consultants December 2010 - Present
1201 Computer Solutions November 2011 - May 2012
Planar May 2010 - December 2010
Stream Global Services April 2010 - October 2010
Doss Consulting Inc July 2007 - April 2010
Sequoia Group October 2005 - October 2008
Skills
Java, Microsoft Office, JavaScript, Microsoft SQL Server, Business Analysis, Windows, Microsoft Excel, Change Management, Strategic Planning, iOS, Desktop Support, Technical Product..., Cisco Technologies, Information Technology, Management, Networking, Project Management, Servers, Software Installation, Technical Support, Windows 7
Education
Portland State University
B.A, History
CISCO CCNA – Portland Community College 2011 — 2012
MICROSOFT MCTS – Portland Community College
Tyrell (Teejay) Williams Tyrell (Teejay) Williams's Stream Global Services Experience 2005 - 2005
Job ProV Intl Oticon USA
Industry Information Technology and Services
Experience
Oticon USA June 2015 - Present
Vology September 2013 - March 2015
Modis April 2007 - April 2012
Stream Global Services 2005 - 2005
Ernst & Young 2004 - 2005
T-Mobile 2004 - 2004
Skills
Call Center, Team Leadership, Customer Service, Vendor Management, Software Documentation, Troubleshooting, Business Analysis, Process Improvement, Cross-functional Team..., Disaster Recovery, Access, Project Management, Quality Assurance, CRM, Call Centers, Visio, Change Management, Program Management, Training, SDLC, SharePoint, Networking, Technical Support, Customer Satisfaction, Sales, Leadership, Management, Risk Management, Active Directory, Consulting, Integration, Information Technology, Resource Management, Security, Contract Recruitment, Team Building, Account Management, Microsoft Office, Data Center, Cloud Computing, Strategic Planning
Education
St. Petersburg College 2010 — 2015
Associate of Science (AS), Photographic and Film/Video Technology/Technician and Assistant
East Bay Sr. High 1998 — 2002
Oticon USA June 2015 - Present
Vology September 2013 - March 2015
Modis April 2007 - April 2012
Stream Global Services 2005 - 2005
Ernst & Young 2004 - 2005
T-Mobile 2004 - 2004
Skills
Call Center, Team Leadership, Customer Service, Vendor Management, Software Documentation, Troubleshooting, Business Analysis, Process Improvement, Cross-functional Team..., Disaster Recovery, Access, Project Management, Quality Assurance, CRM, Call Centers, Visio, Change Management, Program Management, Training, SDLC, SharePoint, Networking, Technical Support, Customer Satisfaction, Sales, Leadership, Management, Risk Management, Active Directory, Consulting, Integration, Information Technology, Resource Management, Security, Contract Recruitment, Team Building, Account Management, Microsoft Office, Data Center, Cloud Computing, Strategic Planning
Education
St. Petersburg College 2010 — 2015
Associate of Science (AS), Photographic and Film/Video Technology/Technician and Assistant
East Bay Sr. High 1998 — 2002
Lauren Elizabeth Spicer's Stream Global Services Experience February 2012 - February 2014
Job Human Resources Business Partner at RSA, The Security Division of EMC
Industry Human Resources
Experience
RSA, The Security Division of EMC March 2014 - Present
Stream Global Services February 2012 - February 2014
RI Hospitality Association January 2011 - January 2012
Providence College June 2010 - May 2011
Bed Bath & Beyond May 2007 - January 2010
Providence College Institutional Advancement August 2009 - December 2009
New Perspectives June 2006 - August 2007
Skills
Event Planning, Facebook, Social Networking, Social Media, Leadership, Time Management, Sales, Market Research, Outlook, Human Resources, Microsoft Office, Social Media Marketing, Marketing, PowerPoint, Recruiting, Management
Education
Providence College 2010 — 2011
Masters of Business Administration
Providence College 2006 — 2010
Bachelor of Science, Marketing
RSA, The Security Division of EMC March 2014 - Present
Stream Global Services February 2012 - February 2014
RI Hospitality Association January 2011 - January 2012
Providence College June 2010 - May 2011
Bed Bath & Beyond May 2007 - January 2010
Providence College Institutional Advancement August 2009 - December 2009
New Perspectives June 2006 - August 2007
Skills
Event Planning, Facebook, Social Networking, Social Media, Leadership, Time Management, Sales, Market Research, Outlook, Human Resources, Microsoft Office, Social Media Marketing, Marketing, PowerPoint, Recruiting, Management
Education
Providence College 2010 — 2011
Masters of Business Administration
Providence College 2006 — 2010
Bachelor of Science, Marketing
Ambar Munoz Ambar Munoz's Stream Global Services Experience 2010 - 2011
Job Poemas para el diario vivir
Industry Writing and Editing
Experience
Poetry November 2007 - Present
Worthy Community of Pa (WCLPCP, Inc) October 2006 - January 2013
Pharmacare Discount Pharmacy 2011 - 2012
Pharmacare Discount Pharmacy 2011 - 2012
Stream Global Services 2010 - 2011
Skills
Training, Leadership Development, Leadership, Fundraising, Teaching, Public Speaking, Event Planning, Team Building, Administration, Social Media, Employee Relations, Volunteer Management, Customer Service, Microsoft Office, Policy, Conflict Resolution, Editing, Social Networking, Proposal Writing
Education
Reading Area Community College 2004 — 2008
A.A., Political Sciene/Pre-Law
Reading Area Community College 2004 — 2008
Associate of Arts (A.A.), Public Administration/ Pre-Law, 3.0
Poetry November 2007 - Present
Worthy Community of Pa (WCLPCP, Inc) October 2006 - January 2013
Pharmacare Discount Pharmacy 2011 - 2012
Pharmacare Discount Pharmacy 2011 - 2012
Stream Global Services 2010 - 2011
Skills
Training, Leadership Development, Leadership, Fundraising, Teaching, Public Speaking, Event Planning, Team Building, Administration, Social Media, Employee Relations, Volunteer Management, Customer Service, Microsoft Office, Policy, Conflict Resolution, Editing, Social Networking, Proposal Writing
Education
Reading Area Community College 2004 — 2008
A.A., Political Sciene/Pre-Law
Reading Area Community College 2004 — 2008
Associate of Arts (A.A.), Public Administration/ Pre-Law, 3.0
Kevin Fradkin Kevin Fradkin's Stream Global Services Experience 2008 - 2010
Job Technical Assistance Associate at Peak 10
Industry Information Technology and Services
Experience
Peak 10 May 2015 - Present
Presidio September 2014 - December 2014
Humana November 2013 - March 2014
WellCare March 2013 - May 2013
Catalina Marketing August 2012 - November 2012
Tampa Bay Trane September 2011 - May 2012
CareCentrix 2011 - 2011
American Strategic Insurance 2011 - 2011
Talbots 2010 - 2010
Stream Global Services 2008 - 2010
Skills
Soft Skills, Remote computer..., upgrading and..., call center environment..., considerable experience..., Dell Small to medium..., internet connectivity..., Software Quality..., SQL manipulation in..., Received A+ training, Desktop Computers, Dell Computers, Data Recovery, Operating Systems, Ticketing Systems, Remote Access, Windows 95, SQL, Windows Vista, Access, Technical Support, XP, Windows 7, Servers, Active Directory, Training, Scripting in Python, Scripting in LUA, Hardware, Help Desk Support, Laptops, Windows XP
Education
State College of Florida-Manatee-Sarasota 2003 — 2010
Associate of Arts (A.A.), General Studies
Peak 10 May 2015 - Present
Presidio September 2014 - December 2014
Humana November 2013 - March 2014
WellCare March 2013 - May 2013
Catalina Marketing August 2012 - November 2012
Tampa Bay Trane September 2011 - May 2012
CareCentrix 2011 - 2011
American Strategic Insurance 2011 - 2011
Talbots 2010 - 2010
Stream Global Services 2008 - 2010
Skills
Soft Skills, Remote computer..., upgrading and..., call center environment..., considerable experience..., Dell Small to medium..., internet connectivity..., Software Quality..., SQL manipulation in..., Received A+ training, Desktop Computers, Dell Computers, Data Recovery, Operating Systems, Ticketing Systems, Remote Access, Windows 95, SQL, Windows Vista, Access, Technical Support, XP, Windows 7, Servers, Active Directory, Training, Scripting in Python, Scripting in LUA, Hardware, Help Desk Support, Laptops, Windows XP
Education
State College of Florida-Manatee-Sarasota 2003 — 2010
Associate of Arts (A.A.), General Studies
jerry quintana's Stream Global Services Experience 2009 - 2011
Job Sales Manager at PRACTICEFORCES
Industry Hospital & Health Care
Experience
PRACTICEFORCES July 2011 - Present
Stream Global Services 2009 - 2011
CBT Direct 2004 - 2009
University of South Florida January 1990 - April 1995
Hercules Defense Electronics January 1986 - November 1989
US Army March 1982 - November 1985
Skills
Senior International..., Best Buy for Business..., Senior..., Coaching, Management, Consulting, Project Management, Recruiting, Microsoft Office, PowerPoint, Strategic Planning, Business Development, Negotiation, Microsoft Word, Microsoft Excel, Salesforce.com, Sales, Training
Education
Saint Leo University 1987 — 1989
Associates, Liberal arts
landmark forum
PRACTICEFORCES July 2011 - Present
Stream Global Services 2009 - 2011
CBT Direct 2004 - 2009
University of South Florida January 1990 - April 1995
Hercules Defense Electronics January 1986 - November 1989
US Army March 1982 - November 1985
Skills
Senior International..., Best Buy for Business..., Senior..., Coaching, Management, Consulting, Project Management, Recruiting, Microsoft Office, PowerPoint, Strategic Planning, Business Development, Negotiation, Microsoft Word, Microsoft Excel, Salesforce.com, Sales, Training
Education
Saint Leo University 1987 — 1989
Associates, Liberal arts
landmark forum
Alan Whitten Alan Whitten's Stream Global Services Experience March 1997 - June 1998
Job Operations at MerlinOne
Industry Computer Software
Experience
MerlinOne November 2006 - Present
Magellan Behavioral Health May 2003 - November 2006
KANA Software March 2000 - August 2002
IDC March 1997 - June 1998
Stream Global Services March 1997 - June 1998
Paul Revere Insurance Group December 1993 - May 1996
Skills
Microsoft SQL Server, New Business Development, Access, Networking, SQL, Strategic Planning, Operations Management, Project Management, Technical Support, Troubleshooting, Software Documentation, Databases, Windows Server
Education
Roger Williams University 1987 — 1991
Bachelor of Science (BS), Business Administration and Management, General
Littleton High School
Littleton High School
MerlinOne November 2006 - Present
Magellan Behavioral Health May 2003 - November 2006
KANA Software March 2000 - August 2002
IDC March 1997 - June 1998
Stream Global Services March 1997 - June 1998
Paul Revere Insurance Group December 1993 - May 1996
Skills
Microsoft SQL Server, New Business Development, Access, Networking, SQL, Strategic Planning, Operations Management, Project Management, Technical Support, Troubleshooting, Software Documentation, Databases, Windows Server
Education
Roger Williams University 1987 — 1991
Bachelor of Science (BS), Business Administration and Management, General
Littleton High School
Littleton High School
Thomas Grube Thomas Grube's Stream Global Services Experience October 2006 - August 2007
Job Help Desk Tier 2 at Food Services
Industry Information Technology and Services
Experience
Food Services of America November 2011 - Present
Food Services of America March 2011 - November 2011
Food Services of America August 2010 - March 2011
Food Services of America August 2007 - August 2010
Stream Global Services October 2006 - August 2007
IPOWER May 2006 - September 2006
Verizon Wireless November 2005 - April 2006
Jetstream Wireless June 2005 - October 2005
Liberty Mutual Insurance March 2004 - June 2005
McKesson Health Solutions May 2003 - March 2004
Skills
Troubleshooting, Databases, Management, Training, Cloud Computing, Microsoft SQL Server, Technical Support, Program Management, VPN, Windows, Analysis, Customer Service, Process Improvement, Supply Chain Management, Active Directory, Windows Server, Software Installation, XP, Testing, Inventory Management, Strategic Planning, Food Service, VMware, SharePoint, Hardware, Forecasting, Microsoft Excel, Windows XP, Software Documentation, System Administration, Time Management, Microsoft Exchange, Printers, Access
Education
Rio Salado College 2009 — 2011
Food Services of America November 2011 - Present
Food Services of America March 2011 - November 2011
Food Services of America August 2010 - March 2011
Food Services of America August 2007 - August 2010
Stream Global Services October 2006 - August 2007
IPOWER May 2006 - September 2006
Verizon Wireless November 2005 - April 2006
Jetstream Wireless June 2005 - October 2005
Liberty Mutual Insurance March 2004 - June 2005
McKesson Health Solutions May 2003 - March 2004
Skills
Troubleshooting, Databases, Management, Training, Cloud Computing, Microsoft SQL Server, Technical Support, Program Management, VPN, Windows, Analysis, Customer Service, Process Improvement, Supply Chain Management, Active Directory, Windows Server, Software Installation, XP, Testing, Inventory Management, Strategic Planning, Food Service, VMware, SharePoint, Hardware, Forecasting, Microsoft Excel, Windows XP, Software Documentation, System Administration, Time Management, Microsoft Exchange, Printers, Access
Education
Rio Salado College 2009 — 2011
David Laughlin's Stream Global Services Experience July 2000 - June 2004
Job IT System Administrator at American Electric Power
Industry Utilities
Experience
American Electric Power November 2004 - Present
Stream Global Services July 2000 - June 2004
Skills
Process Improvement, Lotus Notes, Technical Support, Visio, Active Directory, SharePoint, Disaster Recovery, Troubleshooting, Software Installation, System Administration, NERC, Security, Business Process..., Program Management, Hardware, SDLC, Help Desk Support, TCP/IP, Antivirus, HP, Routers, IT Management, System Deployment, Servers, Windows Server, Software Documentation
Education
Principia College 1984 — 1990
BA, Computer Science
American Electric Power November 2004 - Present
Stream Global Services July 2000 - June 2004
Skills
Process Improvement, Lotus Notes, Technical Support, Visio, Active Directory, SharePoint, Disaster Recovery, Troubleshooting, Software Installation, System Administration, NERC, Security, Business Process..., Program Management, Hardware, SDLC, Help Desk Support, TCP/IP, Antivirus, HP, Routers, IT Management, System Deployment, Servers, Windows Server, Software Documentation
Education
Principia College 1984 — 1990
BA, Computer Science
Andrew Mastey's Stream Global Services Experience July 2003 - March 2010
Job direct fullfillment at Stream Global Solutions
Industry Information Services
Experience
Stream Global Solutions/Etelecare/Phase July 2003 - Present
Stream Global Services July 2003 - March 2010
Dave & Buster's May 2001 - June 2003
Lowe's Home Improvement Store June 1999 - May 2001
Education
Scottsdale Community College
General and Architectural Studies
Stream Global Solutions/Etelecare/Phase July 2003 - Present
Stream Global Services July 2003 - March 2010
Dave & Buster's May 2001 - June 2003
Lowe's Home Improvement Store June 1999 - May 2001
Education
Scottsdale Community College
General and Architectural Studies
Heather Sherrett-Lehman Heather Sherrett-Lehman's Stream Global Services Experience January 2006 - March 2008
Job Freshmen at Seminole State College of Florida
Industry
Experience
Seminole State College of Florida May 2014 - Present
VA Caretakers Program October 2010 - Present
Family Dollar October 2011 - June 2014
Stream Global Services January 2006 - March 2008
Skills
Higher Education, Teaching, Distance Learning, Resume Writing, Public Speaking, Adult Education, Research, Student Development, E-Learning, Academic Advising, Curriculum Development, College Teaching, PowerPoint, Curriculum Design, Career Development, Career Counseling, Editing, Microsoft Office
Education
Seminole State College of Florida 2014 — 2018
Seminole State College of Florida May 2014 - Present
VA Caretakers Program October 2010 - Present
Family Dollar October 2011 - June 2014
Stream Global Services January 2006 - March 2008
Skills
Higher Education, Teaching, Distance Learning, Resume Writing, Public Speaking, Adult Education, Research, Student Development, E-Learning, Academic Advising, Curriculum Development, College Teaching, PowerPoint, Curriculum Design, Career Development, Career Counseling, Editing, Microsoft Office
Education
Seminole State College of Florida 2014 — 2018
Eily Perez Eily Perez's Stream Global Services Experience March 2013 - June 2013
Job Graduate Student at RIT
Industry Higher Education
Experience
Stream Global Services March 2013 - June 2013
Instituto Quimico de la UASD February 2013 - May 2013
Academic Computing Center, Hostos Community College/CUNY October 2008 - November 2012
Skills
Fluent Spanish and..., Proficient in MS Word,..., Spanish, Microsoft Office, Higher Education, Research, Community Outreach, Teaching, Public Speaking, Tutoring, PowerPoint, Microsoft Word, Microsoft Excel, Outlook, Social Networking, Customer Service, Windows, Teamwork, Analysis
Education
Rochester Institute of Technology 2013 — 2014
Master's Degree, (Interdisciplinary) Professional Studies
City College/CUNY 2010 — 2012
Bachelor of Science (B.S.), Chemistry
Hostos Community College/CUNY 2006 — 2009
Associate of Arts and Sciences (A.A.S.), Liberal Arts & Science
Stream Global Services March 2013 - June 2013
Instituto Quimico de la UASD February 2013 - May 2013
Academic Computing Center, Hostos Community College/CUNY October 2008 - November 2012
Skills
Fluent Spanish and..., Proficient in MS Word,..., Spanish, Microsoft Office, Higher Education, Research, Community Outreach, Teaching, Public Speaking, Tutoring, PowerPoint, Microsoft Word, Microsoft Excel, Outlook, Social Networking, Customer Service, Windows, Teamwork, Analysis
Education
Rochester Institute of Technology 2013 — 2014
Master's Degree, (Interdisciplinary) Professional Studies
City College/CUNY 2010 — 2012
Bachelor of Science (B.S.), Chemistry
Hostos Community College/CUNY 2006 — 2009
Associate of Arts and Sciences (A.A.S.), Liberal Arts & Science
Matt Coerver's Stream Global Services Experience November 2012 - July 2013
Job Help Desk Specialist at EKS&H
Industry Information Technology and Services
Experience
EKS&H June 2015 - Present
Humanify February 2015 - July 2015
TeleTech October 2014 - March 2015
WDS, A Xerox Company September 2013 - August 2014
Stream Global Services November 2012 - July 2013
Xerox September 2012 - September 2012
Whatcom Educational Credit Union May 2012 - June 2012
Goodwill Industries of the Inland Northwest August 2003 - December 2007
Skills
Windows 7, Networking, Computer Hardware, Customer Service, IP, Troubleshooting, Linux, Windows XP, Microsoft Exchange, Network Administration, Network+, Technical Support, Computer Repair, Windows Server, Powershell, CompTIA A+ Certification, CompTIA A+, Software Installation, Hardware, Computer Proficiency, IT Asset Management
Education
Bellingham Technical College 2010 — 2012
A.A.S., Computer Networking, 3.6
Western Washington University 2008 — 2010
East Asian Studies
Spokane Falls Community College 2005 — 2008
Associate of Arts (A.A.), Japanese Language and Literature
EKS&H June 2015 - Present
Humanify February 2015 - July 2015
TeleTech October 2014 - March 2015
WDS, A Xerox Company September 2013 - August 2014
Stream Global Services November 2012 - July 2013
Xerox September 2012 - September 2012
Whatcom Educational Credit Union May 2012 - June 2012
Goodwill Industries of the Inland Northwest August 2003 - December 2007
Skills
Windows 7, Networking, Computer Hardware, Customer Service, IP, Troubleshooting, Linux, Windows XP, Microsoft Exchange, Network Administration, Network+, Technical Support, Computer Repair, Windows Server, Powershell, CompTIA A+ Certification, CompTIA A+, Software Installation, Hardware, Computer Proficiency, IT Asset Management
Education
Bellingham Technical College 2010 — 2012
A.A.S., Computer Networking, 3.6
Western Washington University 2008 — 2010
East Asian Studies
Spokane Falls Community College 2005 — 2008
Associate of Arts (A.A.), Japanese Language and Literature
Daniel S. Fink Daniel S. Fink's Stream Global Services Experience May 1996 - April 1999
Job Director or Special Projects at The Relational Center
Industry Professional Training & Coaching
Experience
The Relational Center January 2013 - Present
The Relational Center July 2009 - Present
Self January 2008 - Present
Antioch University Los Angeles October 2011 - December 2012
Dreamhost November 2006 - July 2007
UCLA July 2005 - August 2006
Grange Insurance Association April 1999 - June 2000
Stream Global Services May 1996 - April 1999
Skills
Adolescents, Psychotherapy, Psychology, Technology, Organizational Structure, Organizational..., Program Evaluation, Training, Leadership Development, Leadership Development..., Strategic Planning, Program Management, Teaching, Coaching, Mentoring, Research, Community Psychology, Team Building, Team Leadership, Family Therapy, Mental Health, Mindfulness, Counseling Psychology, Social Services, Group Therapy, Crisis Intervention, Life Transitions, Self-esteem, Program Development, Community Outreach
Education
Antioch University Los Angeles 2008 — 2010
MA, Psychology
University of California, Los Angeles 2003 — 2005
BA, Psychology
Santa Monica College 2001 — 2003
AA, General Science
The Relational Center January 2013 - Present
The Relational Center July 2009 - Present
Self January 2008 - Present
Antioch University Los Angeles October 2011 - December 2012
Dreamhost November 2006 - July 2007
UCLA July 2005 - August 2006
Grange Insurance Association April 1999 - June 2000
Stream Global Services May 1996 - April 1999
Skills
Adolescents, Psychotherapy, Psychology, Technology, Organizational Structure, Organizational..., Program Evaluation, Training, Leadership Development, Leadership Development..., Strategic Planning, Program Management, Teaching, Coaching, Mentoring, Research, Community Psychology, Team Building, Team Leadership, Family Therapy, Mental Health, Mindfulness, Counseling Psychology, Social Services, Group Therapy, Crisis Intervention, Life Transitions, Self-esteem, Program Development, Community Outreach
Education
Antioch University Los Angeles 2008 — 2010
MA, Psychology
University of California, Los Angeles 2003 — 2005
BA, Psychology
Santa Monica College 2001 — 2003
AA, General Science
Fredrick Williams Fredrick Williams's Stream Global Services Experience December 2007 - April 2013
Job Resolution Specialist at Stream Global Services
Industry Outsourcing/Offshoring
Experience
Stream Global Services December 2007 - April 2013
Stream Global Services November 2006 - December 2007
Extreme Game LAN May 2004 - November 2006
Skills
Supervisory Skills, Technical Support, Troubleshooting, Remote Troubleshooting, Technology Evaluation, Self Management, Training Delivery, Hands-on Training, HIPAA, Personality Assessment, Mentoring, Motivation, Customer Service, Customer Satisfaction, Resource Management
Education
St. Petersburg College 2012 — 2013
CCNA Certification Program, Network and System Administration/Administrator, A
St. Petersburg College 1998 — 2001
Associate of Arts (AA), Computer Science
Stream Global Services December 2007 - April 2013
Stream Global Services November 2006 - December 2007
Extreme Game LAN May 2004 - November 2006
Skills
Supervisory Skills, Technical Support, Troubleshooting, Remote Troubleshooting, Technology Evaluation, Self Management, Training Delivery, Hands-on Training, HIPAA, Personality Assessment, Mentoring, Motivation, Customer Service, Customer Satisfaction, Resource Management
Education
St. Petersburg College 2012 — 2013
CCNA Certification Program, Network and System Administration/Administrator, A
St. Petersburg College 1998 — 2001
Associate of Arts (AA), Computer Science
Gerrit Goewey Gerrit Goewey's Stream Global Services Experience March 2008 - August 2008
Job Senior Analytics Consultant at Datamensional, LLC
Industry Information Technology and Services
Experience
Datamensional, LLC June 2010 - Present
Stream Global Services March 2008 - August 2008
Skills
ETL, Data Integration, OLAP, Business Analytics, Business Intelligence, Cognos, MDX, Salesforce.com, Data Analysis, Pentaho, Data Warehousing, Analytics, Business Analysis, Analysis Services, SQL, Microsoft SQL Server, Data Visualization, SSIS, MySQL, Dashboard, CRM, Databases, Cubes, Teradata, Java, Data Modeling, Business Objects, Data Warehouse..., Crystal Reports, HTML, Business Intelligence..., Enterprise Software, Oracle, Agile Methodologies, Dimensional Modeling, PL/SQL, SQL Server Management..., Predictive Analytics, Microstrategy, SaaS, Budgeting, Forecasting, Planning, Performance Management, TM1, Cognos Insight, Cognos Controller, Cognos Disclosure..., Financial Performance..., Sales Performance...
Education
State University of New York College at Oswego 2005 — 2010
BS, Computer Science and Music
Jefferson Community College 2003 — 2005
Liberal Arts
Datamensional, LLC June 2010 - Present
Stream Global Services March 2008 - August 2008
Skills
ETL, Data Integration, OLAP, Business Analytics, Business Intelligence, Cognos, MDX, Salesforce.com, Data Analysis, Pentaho, Data Warehousing, Analytics, Business Analysis, Analysis Services, SQL, Microsoft SQL Server, Data Visualization, SSIS, MySQL, Dashboard, CRM, Databases, Cubes, Teradata, Java, Data Modeling, Business Objects, Data Warehouse..., Crystal Reports, HTML, Business Intelligence..., Enterprise Software, Oracle, Agile Methodologies, Dimensional Modeling, PL/SQL, SQL Server Management..., Predictive Analytics, Microstrategy, SaaS, Budgeting, Forecasting, Planning, Performance Management, TM1, Cognos Insight, Cognos Controller, Cognos Disclosure..., Financial Performance..., Sales Performance...
Education
State University of New York College at Oswego 2005 — 2010
BS, Computer Science and Music
Jefferson Community College 2003 — 2005
Liberal Arts
Mike Withrow Mike Withrow's Stream Global Services Experience July 2010 - December 2011
Job Personal Technology Consultant & Musician
Industry Internet
Experience
Workforce Solutions East Texas April 2015 - Present
Withrow Cooley May 2011 - May 2015
NEW/Asurion Corporation April 2013 - September 2014
Stream Global Services July 2010 - December 2011
AT&T Network Services 2009 - 2009
American Heart Association December 2000 - February 2008
Alternative Resources Corporation 1998 - 2000
Warner Elektra Atlantic Corporation 1979 - 1996
Skills
Acoustic Guitar, Drums, Percussion, Music, WordPress, Dreamweaver, Blogging, Music Industry, Guitarist, Multimedia, Illustrator, Technical Support, Hardware, Sound, Music Production, Music Business..., Web Development, Web Design, User Interface Design, Web Content Management, CSS, Google Analytics, SEO, HTML 5, Publishing, Website Development, Social Networking, Social Media Marketing, Advertising, Customer Service, Leadership, Social Media, Marketing, Public Speaking, Project Management
Education
Victoria College 2008 — 2009
CIS Digital Multimedia, Adobe CS3 Dreamweaver, Flash, Illustrator, Joomla!
Richland Community College 1997 — 1997
Microcomputer Operations Specialist, Computer Science
Workforce Solutions East Texas April 2015 - Present
Withrow Cooley May 2011 - May 2015
NEW/Asurion Corporation April 2013 - September 2014
Stream Global Services July 2010 - December 2011
AT&T Network Services 2009 - 2009
American Heart Association December 2000 - February 2008
Alternative Resources Corporation 1998 - 2000
Warner Elektra Atlantic Corporation 1979 - 1996
Skills
Acoustic Guitar, Drums, Percussion, Music, WordPress, Dreamweaver, Blogging, Music Industry, Guitarist, Multimedia, Illustrator, Technical Support, Hardware, Sound, Music Production, Music Business..., Web Development, Web Design, User Interface Design, Web Content Management, CSS, Google Analytics, SEO, HTML 5, Publishing, Website Development, Social Networking, Social Media Marketing, Advertising, Customer Service, Leadership, Social Media, Marketing, Public Speaking, Project Management
Education
Victoria College 2008 — 2009
CIS Digital Multimedia, Adobe CS3 Dreamweaver, Flash, Illustrator, Joomla!
Richland Community College 1997 — 1997
Microcomputer Operations Specialist, Computer Science
Lawrence Faust Lawrence Faust's Stream Global Services Experience October 2006 - April 2009
Job Customer Service Representative at Vangent, Inc
Industry Consumer Services
Experience
Vangent, Inc. August 2009 - Present
Stream Global Services October 2006 - April 2009
Galactek Computer Systems November 2002 - July 2006
Gulf Ridge Council, Boy Scouts of America October 1998 - November 2002
Skills
Empowering, Collaborative, Trustworthy, Software Documentation, Troubleshooting, Customer Service, Management, Access, Microsoft Office, Windows, Public Speaking, Team Building, Program Management, Strategic Planning, Leadership, Technical Support, Team Leadership, Process Improvement, Teaching, Research, Youth Mentoring
Education
Santa Fe Community College 1985 — 1987
AS, Paralegal Studies
University of Florida 1976 — 1981
BS, Sociology
Vangent, Inc. August 2009 - Present
Stream Global Services October 2006 - April 2009
Galactek Computer Systems November 2002 - July 2006
Gulf Ridge Council, Boy Scouts of America October 1998 - November 2002
Skills
Empowering, Collaborative, Trustworthy, Software Documentation, Troubleshooting, Customer Service, Management, Access, Microsoft Office, Windows, Public Speaking, Team Building, Program Management, Strategic Planning, Leadership, Technical Support, Team Leadership, Process Improvement, Teaching, Research, Youth Mentoring
Education
Santa Fe Community College 1985 — 1987
AS, Paralegal Studies
University of Florida 1976 — 1981
BS, Sociology
Christy OConnor's Stream Global Services Experience 2011 - 2014
Job Chief Legal Officer at Alorica
Industry Legal Services
Experience
Alorica 2015 - Present
SourceHOV 2014 - 2015
Stream Global Services 2011 - 2014
LifeLock 2010 - 2011
CGC Consultants, LLC 2010 - 2011
Cole Real Estate Investments 2008 - 2010
TeleTech Holdings, Inc. 2000 - 2007
Telecom Wireless 2000 - 2001
Monaco Finance 1998 - 2000
Brownstein Hyatt Farber Schreck 1998 - 2000
Skills
Process Improvement, Management, Mergers & Acquisitions, Strategy, Due Diligence, Executive Management, Corporate Governance, Leadership, Outsourcing, Corporate Law, Mergers, Intellectual Property, Start-ups, Risk Management, Restructuring, Vendor Management, Finance, IPO, Licensing, Corporate Finance, Privacy Law, Securities Regulation, CRM, Negotiation, Human Resources, SEC filings, Legal Compliance, Business, Litigation, Real Estate, Capital Markets, Legal Liability, Strategic Planning, Legal Advice, Legal Writing, Compensation & Benefit, Marketing, Competitive Analysis, Compliance, Customer Experience, Lease Negotiations
Education
St. Mary's University School of Law 1990 — 1993
JD, Law
University of Innsbruck 1991 — 1992
JD/Cert, International Law
The University of Chicago 1986 — 1990
BA/MA, Psychology
Alorica 2015 - Present
SourceHOV 2014 - 2015
Stream Global Services 2011 - 2014
LifeLock 2010 - 2011
CGC Consultants, LLC 2010 - 2011
Cole Real Estate Investments 2008 - 2010
TeleTech Holdings, Inc. 2000 - 2007
Telecom Wireless 2000 - 2001
Monaco Finance 1998 - 2000
Brownstein Hyatt Farber Schreck 1998 - 2000
Skills
Process Improvement, Management, Mergers & Acquisitions, Strategy, Due Diligence, Executive Management, Corporate Governance, Leadership, Outsourcing, Corporate Law, Mergers, Intellectual Property, Start-ups, Risk Management, Restructuring, Vendor Management, Finance, IPO, Licensing, Corporate Finance, Privacy Law, Securities Regulation, CRM, Negotiation, Human Resources, SEC filings, Legal Compliance, Business, Litigation, Real Estate, Capital Markets, Legal Liability, Strategic Planning, Legal Advice, Legal Writing, Compensation & Benefit, Marketing, Competitive Analysis, Compliance, Customer Experience, Lease Negotiations
Education
St. Mary's University School of Law 1990 — 1993
JD, Law
University of Innsbruck 1991 — 1992
JD/Cert, International Law
The University of Chicago 1986 — 1990
BA/MA, Psychology
Jason Vega Jason Vega's Stream Global Services Experience June 1996 - June 1998
Job Systems Engineer IV at Columbia Sportswear
Industry Sporting Goods
Experience
Columbia Sportswear August 2011 - Present
Standard Insurance Company May 2003 - August 2011
Standard Insurance Company February 2002 - September 2003
Standard Insurance Company May 2000 - March 2002
MicroAge June 1998 - May 2000
Stream Global Services June 1996 - June 1998
Skills
Windows Server, Microsoft Exchange, SharePoint, VMware, Powershell, Disaster Recovery, Active Directory, Servers, System Administration, VMware ESX, Security, Troubleshooting, DNS, VMware Infrastructure, Windows 7, Software Documentation, RAID, VPN, Virtualization, Integration, Data Center, Windows, SSL Certificates, PKI
Education
Portland State University - School of Business 1990 — 1992
BA, Business Administration
Columbia Sportswear August 2011 - Present
Standard Insurance Company May 2003 - August 2011
Standard Insurance Company February 2002 - September 2003
Standard Insurance Company May 2000 - March 2002
MicroAge June 1998 - May 2000
Stream Global Services June 1996 - June 1998
Skills
Windows Server, Microsoft Exchange, SharePoint, VMware, Powershell, Disaster Recovery, Active Directory, Servers, System Administration, VMware ESX, Security, Troubleshooting, DNS, VMware Infrastructure, Windows 7, Software Documentation, RAID, VPN, Virtualization, Integration, Data Center, Windows, SSL Certificates, PKI
Education
Portland State University - School of Business 1990 — 1992
BA, Business Administration
Danyel O'Farrell, PHR's Stream Global Services Experience August 2008 - July 2011
Job Production Human Resources Manager at The Washington Post
Industry Human Resources
Experience
The Washington Post May 2013 - Present
The Washington Post November 2011 - May 2013
Stream Global Services August 2008 - July 2011
Stream Global Services February 2007 - August 2008
Stream Global Services December 2006 - February 2007
Stream Global Services August 2005 - December 2006
Skills
Employee Relations, Talent Acquisition, Applicant Tracking..., Performance Management, HR Policies, HRIS, Recruiting, Employee Benefits, Workforce Planning, Employment Law, Technical Recruiting, Succession Planning, Talent Management, Sourcing, Organizational..., PeopleSoft, Onboarding, New Hire Orientations, Deferred Compensation, Interviews, Human Resources, Training, Personnel Management, Coaching, Hiring, FMLA, College Recruiting, Labor Relations, Employee Engagement, Management, Payroll, Conflict Resolution, Internet Recruiting
Education
State University of New York at Oswego 2000 — 2004
B.S, Human Resource Management
The Washington Post May 2013 - Present
The Washington Post November 2011 - May 2013
Stream Global Services August 2008 - July 2011
Stream Global Services February 2007 - August 2008
Stream Global Services December 2006 - February 2007
Stream Global Services August 2005 - December 2006
Skills
Employee Relations, Talent Acquisition, Applicant Tracking..., Performance Management, HR Policies, HRIS, Recruiting, Employee Benefits, Workforce Planning, Employment Law, Technical Recruiting, Succession Planning, Talent Management, Sourcing, Organizational..., PeopleSoft, Onboarding, New Hire Orientations, Deferred Compensation, Interviews, Human Resources, Training, Personnel Management, Coaching, Hiring, FMLA, College Recruiting, Labor Relations, Employee Engagement, Management, Payroll, Conflict Resolution, Internet Recruiting
Education
State University of New York at Oswego 2000 — 2004
B.S, Human Resource Management
Micheal Hogue's Stream Global Services Experience July 2007 - July 2011
Job Desktop support level 2 at Amerilife
Industry Hospital & Health Care
Experience
AmeriLife Group LLC March 2014 - Present
JSA Healthcare Corporation January 2014 - March 2014
Verizon Data Services July 2011 - January 2014
Stream Global Services July 2007 - July 2011
Computer Generated Solutions September 2004 - July 2007
Skills
Help Desk Support, Computer Hardware, Windows 7, Troubleshooting, Active Directory, Dell Computers, Windows XP Pro, Microsoft Office, Networking, TPM, Remote Desktop, Computer Hardware..., TeamViewer, HP, Software Installation, Encryption Software, Customer Service, IT Hardware Support, Computer Maintenance, Computer Repair, Windows Vista, Windows 2000, Sametime, Microsoft Word, Outlook, PowerPoint, CMIS, Supervisory Skills, Operations Management, Call Centers, Teamwork, Workflow, Windows Domain, Ricoh, System Center, Technical Documentation, HIPAA, VDI, Microsoft CRM, CRM, Service Desk, HTML, System Testing, VPN, SCSM, Windows XP, SCCM, iPad Support
Education
Remington College 2004 — 2006
Bachelor's degree, Operations Management and Supervision
Remington College 2002 — 2004
Associate of Science (AS), Computer Systems Networking and Telecommunications
AmeriLife Group LLC March 2014 - Present
JSA Healthcare Corporation January 2014 - March 2014
Verizon Data Services July 2011 - January 2014
Stream Global Services July 2007 - July 2011
Computer Generated Solutions September 2004 - July 2007
Skills
Help Desk Support, Computer Hardware, Windows 7, Troubleshooting, Active Directory, Dell Computers, Windows XP Pro, Microsoft Office, Networking, TPM, Remote Desktop, Computer Hardware..., TeamViewer, HP, Software Installation, Encryption Software, Customer Service, IT Hardware Support, Computer Maintenance, Computer Repair, Windows Vista, Windows 2000, Sametime, Microsoft Word, Outlook, PowerPoint, CMIS, Supervisory Skills, Operations Management, Call Centers, Teamwork, Workflow, Windows Domain, Ricoh, System Center, Technical Documentation, HIPAA, VDI, Microsoft CRM, CRM, Service Desk, HTML, System Testing, VPN, SCSM, Windows XP, SCCM, iPad Support
Education
Remington College 2004 — 2006
Bachelor's degree, Operations Management and Supervision
Remington College 2002 — 2004
Associate of Science (AS), Computer Systems Networking and Telecommunications
Eric Folsom Eric Folsom's Stream Global Services Experience November 2006 - July 2007
Job Customer Success Manager at Demandforce, an Intuit company
Industry Information Technology and Services
Experience
Demandforce November 2014 - August 2015
Demandforce December 2013 - October 2014
Zinio January 2008 - July 2013
Stream Global Services November 2006 - July 2007
Stream Global Services November 2005 - November 2006
Stream Global Services December 2001 - November 2005
Skills
Mobile Devices, Technical Support, Windows 7, iPhone, iOS, Networking, Android, Windows XP, Windows Vista, Windows XP Pro, Mac OS, Management, Project Management, WebOS, Blackberry, Amazon Kindle, iPad, Microsoft Office, Home Networking, Customer Service, Training, Salesforce.com, SaaS, Customer Satisfaction, CRM, IT Outsourcing, Social Media Marketing
Education
University of Florida 1999 — 2001
Bachelor's Degree, Management Information Systems, General
Santa Fe Community College 1997 — 1999
Associate of Arts (A.A.), Business Administration and Management, General
Demandforce November 2014 - August 2015
Demandforce December 2013 - October 2014
Zinio January 2008 - July 2013
Stream Global Services November 2006 - July 2007
Stream Global Services November 2005 - November 2006
Stream Global Services December 2001 - November 2005
Skills
Mobile Devices, Technical Support, Windows 7, iPhone, iOS, Networking, Android, Windows XP, Windows Vista, Windows XP Pro, Mac OS, Management, Project Management, WebOS, Blackberry, Amazon Kindle, iPad, Microsoft Office, Home Networking, Customer Service, Training, Salesforce.com, SaaS, Customer Satisfaction, CRM, IT Outsourcing, Social Media Marketing
Education
University of Florida 1999 — 2001
Bachelor's Degree, Management Information Systems, General
Santa Fe Community College 1997 — 1999
Associate of Arts (A.A.), Business Administration and Management, General
Todd Tangen, A+ Todd Tangen, A+'s Stream Global Services Experience November 2013 - Present
Job Technical Support Professional 2 at Stream Global Services
Industry Information Technology and Services
Experience
Stream Global Services November 2013 - Present
SmartSource Rentals October 2013 - October 2013
CU Appraisal Services January 2013 - March 2013
Happy Gargoyle Publishing LLC 2007 - December 2012
Meyer Plastics 2006 - 2007
CareSource Management Group 2005 - 2006
Trimble 2004 - 2005
US Army January 1988 - November 1991
Skills
Copywriting, Account Management, Sales, New Business Development, Sales Management, Negotiation, Customer Service, Leadership, Product Development, Management, Project Management, Online Marketing, Strategy, Social Networking, Computer Hardware, Software Installation, Training, Process Improvement, Networking, Marketing Strategy
Education
Southern Illinois University, Carbondale 1992 — 1996
BA, Political Science
Stream Global Services November 2013 - Present
SmartSource Rentals October 2013 - October 2013
CU Appraisal Services January 2013 - March 2013
Happy Gargoyle Publishing LLC 2007 - December 2012
Meyer Plastics 2006 - 2007
CareSource Management Group 2005 - 2006
Trimble 2004 - 2005
US Army January 1988 - November 1991
Skills
Copywriting, Account Management, Sales, New Business Development, Sales Management, Negotiation, Customer Service, Leadership, Product Development, Management, Project Management, Online Marketing, Strategy, Social Networking, Computer Hardware, Software Installation, Training, Process Improvement, Networking, Marketing Strategy
Education
Southern Illinois University, Carbondale 1992 — 1996
BA, Political Science
Houston Parks Houston Parks's Stream Global Services Experience November 2009 - August 2010
Job Partner Support Consultant with ConnectWise
Industry Information Technology and Services
Experience
ConnectWise August 2014 - Present
Clarity Services, Inc. June 2013 - May 2014
Clarity Services, Inc. September 2011 - June 2013
Clarity Services, Inc. August 2010 - September 2011
Stream Global Services November 2009 - August 2010
Skills
Business Development, Account Management, Customer Service, Marketing, SharePoint, Training, Sales, Microsoft Office, Email Marketing, Social Media, Sales Process, Customer Retention, Management, Leadership, CRM, Customer Relations, Business Strategy, Email campaigns, Technical Writing, Writing, Editing, Technical Support
Education
University of South Florida 2003 — 2009
Bachelors, English - Professional and Technical Writing
St. Petersburg College 2014 — 2015
Associate's Degree, Network and System Administration/Administrator
St. Petersburg College 2005 — 2007
Associate in Arts, General Associate of Arts
Tarpon Springs High School 2001 — 2003
ConnectWise August 2014 - Present
Clarity Services, Inc. June 2013 - May 2014
Clarity Services, Inc. September 2011 - June 2013
Clarity Services, Inc. August 2010 - September 2011
Stream Global Services November 2009 - August 2010
Skills
Business Development, Account Management, Customer Service, Marketing, SharePoint, Training, Sales, Microsoft Office, Email Marketing, Social Media, Sales Process, Customer Retention, Management, Leadership, CRM, Customer Relations, Business Strategy, Email campaigns, Technical Writing, Writing, Editing, Technical Support
Education
University of South Florida 2003 — 2009
Bachelors, English - Professional and Technical Writing
St. Petersburg College 2014 — 2015
Associate's Degree, Network and System Administration/Administrator
St. Petersburg College 2005 — 2007
Associate in Arts, General Associate of Arts
Tarpon Springs High School 2001 — 2003
Howard Dinatale Howard Dinatale's Stream Global Services Experience May 2012 - May 2013
Job Quality Control (electronic discovery)
Industry Legal Services
Experience
DTI LLC May 2013 - Present
Stream Global Services May 2012 - May 2013
Portland's Rock-n-FilmFest December 2012 - April 2013
Portland Independent Film Night April 2012 - November 2012
Stream Global Services March 2011 - May 2012
Kelly Services August 2010 - August 2010
Human Touch, LLC via Kelly Services June 2010 - June 2010
Kelly Services July 2009 - October 2009
Kelly Services July 2008 - June 2009
Kelly Services September 2006 - March 2008
Skills
Customer Service, Billing Solutions, Services Marketing, Technical Writing, Supervisory Skills, Client Relations Skills, Quality Assurance, Mentoring Agents, Video, Call Centers, Technical Support
Education
Portland State University - School of Business 2004 — 2011
Bachelor of Science, Business Administration (Marketing, Management)
Clackamas High School 1998 — 1999
Diploma, Video, Journalism
Westview High School 1995 — 1998
Diploma, Print Journalism, Broadcast Journalism
DTI LLC May 2013 - Present
Stream Global Services May 2012 - May 2013
Portland's Rock-n-FilmFest December 2012 - April 2013
Portland Independent Film Night April 2012 - November 2012
Stream Global Services March 2011 - May 2012
Kelly Services August 2010 - August 2010
Human Touch, LLC via Kelly Services June 2010 - June 2010
Kelly Services July 2009 - October 2009
Kelly Services July 2008 - June 2009
Kelly Services September 2006 - March 2008
Skills
Customer Service, Billing Solutions, Services Marketing, Technical Writing, Supervisory Skills, Client Relations Skills, Quality Assurance, Mentoring Agents, Video, Call Centers, Technical Support
Education
Portland State University - School of Business 2004 — 2011
Bachelor of Science, Business Administration (Marketing, Management)
Clackamas High School 1998 — 1999
Diploma, Video, Journalism
Westview High School 1995 — 1998
Diploma, Print Journalism, Broadcast Journalism
Krystle Portocarrero Krystle Portocarrero's Stream Global Services Experience December 2009 - February 2011
Job President at Amalgam Inc.
Industry Information Technology and Services
Experience
Amalgam Inc. January 2013 - Present
Training Experts, Inc. June 2011 - Present
Stream Global Services December 2009 - February 2011
Skills
Illustrator, Adobe Creative Suite, Management, Performance Management, Call Centers, Human Resources, Training, Software Documentation, Microsoft Office, Interviews, Customer Service, Public Speaking, Windows 7, Networking, Employee Training, Network Security, Windows Server, Technical Support
Education
Rochester Institute of Technology 2004 — 2008
Glass and Sculpture
Amalgam Inc. January 2013 - Present
Training Experts, Inc. June 2011 - Present
Stream Global Services December 2009 - February 2011
Skills
Illustrator, Adobe Creative Suite, Management, Performance Management, Call Centers, Human Resources, Training, Software Documentation, Microsoft Office, Interviews, Customer Service, Public Speaking, Windows 7, Networking, Employee Training, Network Security, Windows Server, Technical Support
Education
Rochester Institute of Technology 2004 — 2008
Glass and Sculpture
Jeff Frank Jeff Frank's Stream Global Services Experience September 2011 - February 2012
Job Marketing Leader
Industry Computer Software
Experience
Nuance Communications July 2013 - Present
Independent Marketing Consultant May 2012 - May 2013
Stream Global Services September 2011 - February 2012
Lawson Software January 2003 - September 2011
Cerner Corporation October 2000 - December 2002
Skills
Lead Generation, Product Marketing, Team Building, Healthcare, Team Leadership, Multinational marketing, Multi-channel Marketing, Corporate Communications, Telemarketing, Branding, Budgeting, Event Management, Online Marketing, Social Media, Social Networking, Public Relations, Media Relations, Strategic Planning, Software, Enterprise Software, Demand Generation, Digital Marketing, SaaS, ERP, Industry Analyst..., Marketing Communications, Marketing Operations, Vendor Management, Public Sector, Human Capital Management, Marketing, Budgets, B2B, Cloud Computing, Strategy, CRM, Product Management, Salesforce.com, Go-to-market Strategy, Business Development, Professional Services, Leadership, Management, Personnel Management, B2B Marketing, Strategic Partnerships, Business Alliances, Marketing Strategy, Sales Enablement, Marketing Automation
Education
St. Cloud State University
Bachelor of Science and MBA, Marketing
Nuance Communications July 2013 - Present
Independent Marketing Consultant May 2012 - May 2013
Stream Global Services September 2011 - February 2012
Lawson Software January 2003 - September 2011
Cerner Corporation October 2000 - December 2002
Skills
Lead Generation, Product Marketing, Team Building, Healthcare, Team Leadership, Multinational marketing, Multi-channel Marketing, Corporate Communications, Telemarketing, Branding, Budgeting, Event Management, Online Marketing, Social Media, Social Networking, Public Relations, Media Relations, Strategic Planning, Software, Enterprise Software, Demand Generation, Digital Marketing, SaaS, ERP, Industry Analyst..., Marketing Communications, Marketing Operations, Vendor Management, Public Sector, Human Capital Management, Marketing, Budgets, B2B, Cloud Computing, Strategy, CRM, Product Management, Salesforce.com, Go-to-market Strategy, Business Development, Professional Services, Leadership, Management, Personnel Management, B2B Marketing, Strategic Partnerships, Business Alliances, Marketing Strategy, Sales Enablement, Marketing Automation
Education
St. Cloud State University
Bachelor of Science and MBA, Marketing
Ray Rudd Ray Rudd's Stream Global Services Experience March 2010 - November 2010
Job Salesforce.com Administrator at Business Software Inc
Industry Information Technology and Services
Experience
Business Software Inc July 2013 - Present
Veeam Software October 2011 - July 2013
salesforce.com November 2010 - October 2011
Stream Global Services March 2010 - November 2010
Stream Global Services September 2009 - March 2010
Stream Global Services March 2008 - October 2009
Colegio Cristiano Educativo para el Desarrollo March 2004 - December 2004
Peace Corps February 2002 - December 2003
Skills
Salesforce.com, SaaS, Cloud Computing, Sales, CRM, Salesforce.com..., PaaS, Sales Enablement, Management, Microsoft Office, Spanish, Lead Generation, Troubleshooting, Data Migration, Force.com, Professional Services, Sales Process, Channel Partners, Solution Selling, Apex Data Loader, Enterprise Software, Virtualization, Partner Management, Demand Generation, ESL, TOEFL, Salesforce Service Cloud, SFDC, Salesforce Sales Cloud, Salesforce.com Service..., Salesforce.com..., salesforce.com Advanced..., Salesforce.com Training, Salesforce Training, Windows 7, Microsoft Windows 98, Christian Ministry, Christian Leadership, Christian Education, Adult Education, Microsoft Excel, Technical Training, Salesforce.com...
Education
State University of New York College at Oswego 1993 — 2001
BA, Psychology, Spanish
Oswego High School 1987 — 1991
NYS Regents Diploma, Spanish/Electronics
Business Software Inc July 2013 - Present
Veeam Software October 2011 - July 2013
salesforce.com November 2010 - October 2011
Stream Global Services March 2010 - November 2010
Stream Global Services September 2009 - March 2010
Stream Global Services March 2008 - October 2009
Colegio Cristiano Educativo para el Desarrollo March 2004 - December 2004
Peace Corps February 2002 - December 2003
Skills
Salesforce.com, SaaS, Cloud Computing, Sales, CRM, Salesforce.com..., PaaS, Sales Enablement, Management, Microsoft Office, Spanish, Lead Generation, Troubleshooting, Data Migration, Force.com, Professional Services, Sales Process, Channel Partners, Solution Selling, Apex Data Loader, Enterprise Software, Virtualization, Partner Management, Demand Generation, ESL, TOEFL, Salesforce Service Cloud, SFDC, Salesforce Sales Cloud, Salesforce.com Service..., Salesforce.com..., salesforce.com Advanced..., Salesforce.com Training, Salesforce Training, Windows 7, Microsoft Windows 98, Christian Ministry, Christian Leadership, Christian Education, Adult Education, Microsoft Excel, Technical Training, Salesforce.com...
Education
State University of New York College at Oswego 1993 — 2001
BA, Psychology, Spanish
Oswego High School 1987 — 1991
NYS Regents Diploma, Spanish/Electronics
Jonathan Northwood Jonathan Northwood's Stream Global Services Experience April 2008 - May 2010
Job Service Desk Technician at VanderHouwen & Associates
Industry Writing and Editing
Experience
VanderHouwen & Associates February 2013 - Present
JMN Studios July 2012 - Present
Yahoo! May 2010 - July 2012
Stream Global Services April 2008 - May 2010
Weblogs, Inc. October 2007 - August 2008
Netflix January 2007 - September 2007
Convergys January 2006 - November 2006
Sitel December 2004 - December 2005
Intel Corporation July 2004 - September 2004
Encompass Teleservices October 2003 - June 2004
Skills
Blogging, Quality Assurance, Writing, Social Media, Personnel Management, Photography, Social Media Marketing, Editing, Technical Writing, Photoshop, Content Management, Software Documentation, Training, CRM, Copywriting, Management, Facebook, Web Content, Copy Editing, Marketing Communications, User Experience, WordPress, Public Relations, Content Strategy, Analysis, Technical Support
Education
Southern Oregon University 1991 — 1994
B.S., History, 3.3
VanderHouwen & Associates February 2013 - Present
JMN Studios July 2012 - Present
Yahoo! May 2010 - July 2012
Stream Global Services April 2008 - May 2010
Weblogs, Inc. October 2007 - August 2008
Netflix January 2007 - September 2007
Convergys January 2006 - November 2006
Sitel December 2004 - December 2005
Intel Corporation July 2004 - September 2004
Encompass Teleservices October 2003 - June 2004
Skills
Blogging, Quality Assurance, Writing, Social Media, Personnel Management, Photography, Social Media Marketing, Editing, Technical Writing, Photoshop, Content Management, Software Documentation, Training, CRM, Copywriting, Management, Facebook, Web Content, Copy Editing, Marketing Communications, User Experience, WordPress, Public Relations, Content Strategy, Analysis, Technical Support
Education
Southern Oregon University 1991 — 1994
B.S., History, 3.3
Scott Murray's Stream Global Services Experience 2007 - 2010
Job Experienced CEO, Board Member and Technology Investor
Industry Investment Management
Experience
Common Angels 2013 - Present
Stage1 Ventures 2013 - Present
Canadian Executives in New England (CENE) 2013 - Present
Trillium Capital LLC June 2007 - Present
Stream Global Services 2007 - 2010
Protocol Communications 2005 - 2008
3Com 2005 - 2006
H3C Technologies Co., Ltd 2005 - 2006
Modus Media International 2002 - 2004
Stream International Inc 1999 - 2002
Skills
CEO, Software, Contact Center, Outsourcing, Management Consulting, BPO, VoIP, Operations Management, Contact Centers, Executive Management, Business Strategy, Leadership, Management, Mergers, Start-ups, Process Improvement, Call Center, Team Management, Business Development, Vendor Management, Performance Management, Business Process..., Customer Experience, Call Centers, Mergers & Acquisitions, CRM, Finance, Strategy, Customer Retention, Account Management, Consulting, Team Building, Product Management, Marketing, Sales, Cross-functional Team..., Strategic Partnerships, SaaS, Go-to-market Strategy, Change Management, Enterprise Software, Networking
Education
Ryerson University 1985 — 1987
OICA, Chartered Accountant, Professional Designation - CA
Western University 1982 — 1985
Business, Business
Common Angels 2013 - Present
Stage1 Ventures 2013 - Present
Canadian Executives in New England (CENE) 2013 - Present
Trillium Capital LLC June 2007 - Present
Stream Global Services 2007 - 2010
Protocol Communications 2005 - 2008
3Com 2005 - 2006
H3C Technologies Co., Ltd 2005 - 2006
Modus Media International 2002 - 2004
Stream International Inc 1999 - 2002
Skills
CEO, Software, Contact Center, Outsourcing, Management Consulting, BPO, VoIP, Operations Management, Contact Centers, Executive Management, Business Strategy, Leadership, Management, Mergers, Start-ups, Process Improvement, Call Center, Team Management, Business Development, Vendor Management, Performance Management, Business Process..., Customer Experience, Call Centers, Mergers & Acquisitions, CRM, Finance, Strategy, Customer Retention, Account Management, Consulting, Team Building, Product Management, Marketing, Sales, Cross-functional Team..., Strategic Partnerships, SaaS, Go-to-market Strategy, Change Management, Enterprise Software, Networking
Education
Ryerson University 1985 — 1987
OICA, Chartered Accountant, Professional Designation - CA
Western University 1982 — 1985
Business, Business
Carl DeCecchis Carl DeCecchis's Stream Global Services Experience August 2013 - February 2014
Job Salesforce Administrator at WealthCounsel, LLC
Industry Information Technology and Services
Experience
WealthCounsel, LLC August 2015 - Present
GearsCRM August 2014 - August 2015
Convergys February 2014 - August 2014
Stream Global Services August 2013 - February 2014
Stream Global Services June 2013 - August 2013
Stream Global Services April 2013 - June 2013
Stream Global Services November 2011 - April 2013
Stream Global Services November 2009 - February 2010
Skills
Data Management, CRM, Operations Management, Customer Service, Customer Support, Communication Skills, Leadership Development, Call Center, Teamwork, Technical Support, Customer Satisfaction, Apex Data Loader, Salesforce.com..., Salesforce.com, Salesforce Administrator, Team Management, Salesforce.com..., Salesforce.com..., Force.com, Call Centers, Salesforce.com..., Cloud Computing, Customer Experience, Management, Business Analysis
Education
Copenhagen Central School
High School Diploma
SUNY Potsdam
WealthCounsel, LLC August 2015 - Present
GearsCRM August 2014 - August 2015
Convergys February 2014 - August 2014
Stream Global Services August 2013 - February 2014
Stream Global Services June 2013 - August 2013
Stream Global Services April 2013 - June 2013
Stream Global Services November 2011 - April 2013
Stream Global Services November 2009 - February 2010
Skills
Data Management, CRM, Operations Management, Customer Service, Customer Support, Communication Skills, Leadership Development, Call Center, Teamwork, Technical Support, Customer Satisfaction, Apex Data Loader, Salesforce.com..., Salesforce.com, Salesforce Administrator, Team Management, Salesforce.com..., Salesforce.com..., Force.com, Call Centers, Salesforce.com..., Cloud Computing, Customer Experience, Management, Business Analysis
Education
Copenhagen Central School
High School Diploma
SUNY Potsdam
Brenda Amador Brenda Amador's Stream Global Services Experience September 2010 - February 2011
Job Level 1 Service Desk Analyst, Customer Service Representative
Industry Information Technology and Services
Experience
ONE TOUCH DIRECT April 2013 - Present
New Horizons - Tampa Bay November 2011 - November 2012
Stream Global Services September 2010 - February 2011
Skills
Call Center, Technical Support, Troubleshooting, Computer Hardware, Service Delivery, Help Desk Support, Laptops, XP, Sla, Dell Computers, Contact Centers, Hardware Support
Education
Center for Technology Training 2009 — 2009
CompTIA
University of South Florida 1995 — 1998
BS, Information Systems Management
St. Petersburg College 1993 — 1995
AA, business
ONE TOUCH DIRECT April 2013 - Present
New Horizons - Tampa Bay November 2011 - November 2012
Stream Global Services September 2010 - February 2011
Skills
Call Center, Technical Support, Troubleshooting, Computer Hardware, Service Delivery, Help Desk Support, Laptops, XP, Sla, Dell Computers, Contact Centers, Hardware Support
Education
Center for Technology Training 2009 — 2009
CompTIA
University of South Florida 1995 — 1998
BS, Information Systems Management
St. Petersburg College 1993 — 1995
AA, business
William Eastman William Eastman's Stream Global Services Experience November 2007 - April 2009
Job Solutions Engineer at Identity Finder
Industry Information Technology and Services
Experience
Identity Finder June 2015 - Present
Greenway Health June 2012 - May 2015
Elavon, Inc. November 2009 - May 2012
Tek Systems August 2009 - December 2010
Stream Global Services November 2007 - April 2009
FedEx Kinko's May 1997 - October 2007
Building Trades Education Services June 1996 - April 1997
Skills
Technical Support, Active Directory, Technical Writing, Hardware Support, Project Management, Product Support, Printers, Troubleshooting, Windows 7, Computer Hardware, A+ Certified, Norton Ghost, XP, Windows Server, Laptops, Network Administration, Software Installation, Remote Desktop, OS X, Help Desk Support, Hardware, System Administration, Software Implementation, PCI DSS, Merchant Acquiring, POS, Windows Vista, Computer Repair, Servers, Windows XP, Visio, DNS, SharePoint, Networking, Software Documentation, Management, Microsoft Office, Process Improvement, Windows
Education
Southwest Florida College 2006 — 2008
Associates in Science, Microsoft Network Engineering with Focus in Security
St. Petersburg College 1994 — 1996
Associate of Science (A.S.), Commerical Art
Identity Finder June 2015 - Present
Greenway Health June 2012 - May 2015
Elavon, Inc. November 2009 - May 2012
Tek Systems August 2009 - December 2010
Stream Global Services November 2007 - April 2009
FedEx Kinko's May 1997 - October 2007
Building Trades Education Services June 1996 - April 1997
Skills
Technical Support, Active Directory, Technical Writing, Hardware Support, Project Management, Product Support, Printers, Troubleshooting, Windows 7, Computer Hardware, A+ Certified, Norton Ghost, XP, Windows Server, Laptops, Network Administration, Software Installation, Remote Desktop, OS X, Help Desk Support, Hardware, System Administration, Software Implementation, PCI DSS, Merchant Acquiring, POS, Windows Vista, Computer Repair, Servers, Windows XP, Visio, DNS, SharePoint, Networking, Software Documentation, Management, Microsoft Office, Process Improvement, Windows
Education
Southwest Florida College 2006 — 2008
Associates in Science, Microsoft Network Engineering with Focus in Security
St. Petersburg College 1994 — 1996
Associate of Science (A.S.), Commerical Art
Nathan Nibler's Stream Global Services Experience September 2012 - February 2013
Job System Administrator at Performance Health Technology
Industry Hospital & Health Care
Experience
Performance Health Technology February 2013 - Present
Performance Health Technology February 2013 - February 2014
Stream Global Services September 2012 - February 2013
Skills
Active Directory, Troubleshooting, Computer Hardware, VMware, Networking, Microsoft Office, Windows Server, DNS, Virtualization, Linux, Windows 7, Computer Repair, TCP/IP, Cisco Technologies, Cisco Routers, Network Administration, ESXi, UDP, Cisco Routing &..., Subnetting, Firewalls, Cisco IOS, Software Installation, XP, DHCP, Servers, Putty, Wireshark, Disaster Recovery, Routing Protocols, Operating Systems, Wireless Networking, Routers, Router Configuration, VPN, Splunk, Powershell, WinSCP, Amazon Web Services..., CommVault, Nutanix, HP Storage, Cisco Meraki, Vmware Horizon View, VMware vSphere, VMware ESX, Windows 8.1, Windows 10, Windows Server 2008 R2, Windows Server 2012 R2
Education
Renton Technical College 2011 — 2014
System, Networking, and LAN/WAN Management/Manager
Renton Technical College 2011 — 2013
Computer Systems Networking and Telecommunications
Performance Health Technology February 2013 - Present
Performance Health Technology February 2013 - February 2014
Stream Global Services September 2012 - February 2013
Skills
Active Directory, Troubleshooting, Computer Hardware, VMware, Networking, Microsoft Office, Windows Server, DNS, Virtualization, Linux, Windows 7, Computer Repair, TCP/IP, Cisco Technologies, Cisco Routers, Network Administration, ESXi, UDP, Cisco Routing &..., Subnetting, Firewalls, Cisco IOS, Software Installation, XP, DHCP, Servers, Putty, Wireshark, Disaster Recovery, Routing Protocols, Operating Systems, Wireless Networking, Routers, Router Configuration, VPN, Splunk, Powershell, WinSCP, Amazon Web Services..., CommVault, Nutanix, HP Storage, Cisco Meraki, Vmware Horizon View, VMware vSphere, VMware ESX, Windows 8.1, Windows 10, Windows Server 2008 R2, Windows Server 2012 R2
Education
Renton Technical College 2011 — 2014
System, Networking, and LAN/WAN Management/Manager
Renton Technical College 2011 — 2013
Computer Systems Networking and Telecommunications
Hanna Marie Rodriguez's Stream Global Services Experience October 2010 - August 2011
Job Sales Account Manager at BQE Software
Industry Computer Software
Experience
BQE Software January 2013 - Present
BQE Software September 2011 - December 2012
Stream Global Services October 2010 - August 2011
Sykes January 2010 - August 2010
Skills
Great communications..., Multitasking Skills, Multilingual, Follow-through Skills, Vocabulary, Microsoft Office, Adobe Creative Suite, Sales, Customer Service, Microsoft SQL Server, XML, Software Documentation, Testing, Visual Basic, ASP.NET, HTML, CSS, Windows, SQL, VB.NET, JavaScript, Visual Studio, Web Development, Software Project..., C#, Management
Education
Cebu Doctors' College 2007 — 2011
Some College, Bachelor of Science in Physical Therapy, 4th Year
Saint Theresa College 1995 — 2007
High School, High School/Secondary Diplomas and Certificates
BQE Software January 2013 - Present
BQE Software September 2011 - December 2012
Stream Global Services October 2010 - August 2011
Sykes January 2010 - August 2010
Skills
Great communications..., Multitasking Skills, Multilingual, Follow-through Skills, Vocabulary, Microsoft Office, Adobe Creative Suite, Sales, Customer Service, Microsoft SQL Server, XML, Software Documentation, Testing, Visual Basic, ASP.NET, HTML, CSS, Windows, SQL, VB.NET, JavaScript, Visual Studio, Web Development, Software Project..., C#, Management
Education
Cebu Doctors' College 2007 — 2011
Some College, Bachelor of Science in Physical Therapy, 4th Year
Saint Theresa College 1995 — 2007
High School, High School/Secondary Diplomas and Certificates
Miguel Collazo Miguel Collazo's Stream Global Services Experience November 2012 - April 2013
Job Technology Systems Analyst at University of South Florida
Industry Information Technology and Services
Experience
University of South Florida April 2013 - Present
Stream Global Services November 2012 - April 2013
LifeSpan Technology May 2012 - November 2012
Skills
Active Directory, Windows Server, Management, Technical Support, CompTIA A+, Networking, Customer Service, Windows, Project Management, Leadership, BMC Footprints Service..., Dell Workstations, VMware Workstation, VMware View, Windows Desktop..., Windows System..., Hardware, System Deployment, Printers, PowerPoint, Research, BMC Footprints Asset..., Linux Server, Linux Desktop, Bomgar, Remote Desktop, Testing, Windows 7, Computer Hardware, OS X, Linux, Microsoft Exchange, Microsoft Office 365..., DNS Management, Troubleshooting
Education
Southern Technical College 2013 — 2015
Bachelor's degree, Information Technology Security Systems
Southwest Florida College 2010 — 2012
Associate's degree, Network and System Administration/Administrator
University of South Florida April 2013 - Present
Stream Global Services November 2012 - April 2013
LifeSpan Technology May 2012 - November 2012
Skills
Active Directory, Windows Server, Management, Technical Support, CompTIA A+, Networking, Customer Service, Windows, Project Management, Leadership, BMC Footprints Service..., Dell Workstations, VMware Workstation, VMware View, Windows Desktop..., Windows System..., Hardware, System Deployment, Printers, PowerPoint, Research, BMC Footprints Asset..., Linux Server, Linux Desktop, Bomgar, Remote Desktop, Testing, Windows 7, Computer Hardware, OS X, Linux, Microsoft Exchange, Microsoft Office 365..., DNS Management, Troubleshooting
Education
Southern Technical College 2013 — 2015
Bachelor's degree, Information Technology Security Systems
Southwest Florida College 2010 — 2012
Associate's degree, Network and System Administration/Administrator
Brieanna Lewis's Stream Global Services Experience October 2011 - September 2012
Job Advertising at Watertown Daily Times
Industry Marketing and Advertising
Experience
Self employed writer and blogger January 2014 - Present
Watertown Daily Times October 2013 - Present
Lancome September 2012 - October 2013
Stream Global Services October 2011 - September 2012
Classic Stage Company January 2011 - February 2011
Skills
Cosmetics, Beauty Industry, Makeup Artistry, Skin Care, Fragrance, Luxury Goods, Makeovers, Bridal Showers, Artistry, Fashion, Merchandising, Retail, Skin Care Products, Runway, Glamour
Education
University of Alaska Anchorage 2012 — 2013
N/A, Creative Writing: Poetry
SUNY New Paltz 2005 — 2009
Bachelor's degree, Theatre Arts Design/Technology, 3.4
Carthage Central High School 2001 — 2005
Regents Diploma
Carthage Central High School
Self employed writer and blogger January 2014 - Present
Watertown Daily Times October 2013 - Present
Lancome September 2012 - October 2013
Stream Global Services October 2011 - September 2012
Classic Stage Company January 2011 - February 2011
Skills
Cosmetics, Beauty Industry, Makeup Artistry, Skin Care, Fragrance, Luxury Goods, Makeovers, Bridal Showers, Artistry, Fashion, Merchandising, Retail, Skin Care Products, Runway, Glamour
Education
University of Alaska Anchorage 2012 — 2013
N/A, Creative Writing: Poetry
SUNY New Paltz 2005 — 2009
Bachelor's degree, Theatre Arts Design/Technology, 3.4
Carthage Central High School 2001 — 2005
Regents Diploma
Carthage Central High School
Rebekah Kilian's Stream Global Services Experience February 2009 - October 2009
Job Senior Administrator at Agios Pharmaceuticals
Industry Pharmaceuticals
Experience
Agios Pharmaceuticals July 2015 - Present
Synageva BioPharma Corp. July 2013 - July 2015
Sun Life Financial February 2010 - July 2013
Stream Global Services February 2009 - October 2009
Houlihan Lokey April 2005 - December 2008
Banc of America Securities January 2003 - April 2005
Skills
Outlook, PowerPoint, Administrative..., Office Management, Lotus Notes, Microsoft Excel, Microsoft Office, Fundraising, Research, Teamwork, Access, Spreadsheets, Microsoft Word, Event Planning, Salesforce.com, Administrative..., Customer Service
Education
Saint Vincent College 1995 — 1999
Sociology
Moultonbough Academy
Agios Pharmaceuticals July 2015 - Present
Synageva BioPharma Corp. July 2013 - July 2015
Sun Life Financial February 2010 - July 2013
Stream Global Services February 2009 - October 2009
Houlihan Lokey April 2005 - December 2008
Banc of America Securities January 2003 - April 2005
Skills
Outlook, PowerPoint, Administrative..., Office Management, Lotus Notes, Microsoft Excel, Microsoft Office, Fundraising, Research, Teamwork, Access, Spreadsheets, Microsoft Word, Event Planning, Salesforce.com, Administrative..., Customer Service
Education
Saint Vincent College 1995 — 1999
Sociology
Moultonbough Academy
Zachary Stauber Zachary Stauber's Stream Global Services Experience April 2012 - September 2013
Job Serviceability Program Manager at Microsoft
Industry Consumer Services
Experience
Microsoft May 2015 - Present
Microsoft September 2013 - May 2015
Stream Global Services April 2012 - September 2013
Skills
Audio Engineering, Audio Editing, Computer Hardware, Computer Repair, Customer Service, Customer Satisfaction, Customer Experience, Customer Support, Customer Insight, Customer Engagement, Escalation Resolution, Escalations Management, Verbal De-escalation, Escalation Process, Technical Support, Hardware Support, Technical Documentation, Technical Writing, Microsoft Excel, Microsoft Office, Management, Process Improvement, Program Management, CRM, Microsoft Technologies
Education
Scottsdale Community College 2004 — 2006
Associate of Arts and Sciences (A.A.S.), Audio Production Technology
Microsoft May 2015 - Present
Microsoft September 2013 - May 2015
Stream Global Services April 2012 - September 2013
Skills
Audio Engineering, Audio Editing, Computer Hardware, Computer Repair, Customer Service, Customer Satisfaction, Customer Experience, Customer Support, Customer Insight, Customer Engagement, Escalation Resolution, Escalations Management, Verbal De-escalation, Escalation Process, Technical Support, Hardware Support, Technical Documentation, Technical Writing, Microsoft Excel, Microsoft Office, Management, Process Improvement, Program Management, CRM, Microsoft Technologies
Education
Scottsdale Community College 2004 — 2006
Associate of Arts and Sciences (A.A.S.), Audio Production Technology
Evgin E. Ismail's Stream Global Services Experience February 2013 - Present
Job Microsoft CTS Platforms Engineer at Convergys
Industry Information Technology and Services
Experience
Stream Global Services February 2013 - Present
Convergys February 2013 - Present
SK Group LTD. March 2008 - October 2009
ITK-ZARDINI SRL. April 2007 - February 2008
Scorpion Shipping Ltd. April 2001 - April 2007
Skills
Logistics, English, Italian, Active Directory, Customer Satisfaction, Team Leadership, Customer Service, Microsoft Servers, Teamwork, Analytical Skills, Transportation..., Negotiation, Bilingual Proficiency, Stress Management, High Organizational..., Logistics Management, Customer Retention, Administrative Work, Leadership Development, Outstanding time..., Connecting People, Team-oriented, Outstanding..., Multitasking Skills, Accurate Record Keeping, System Administration, Team Management, Strategic Planning, Transportation, Time Management, Freight, Great Motivator, Soft Skills, Sla, Workforce Planning, Escalation Process, Social Skills, Strategic Thinking, Process Improvement, Workforce Management, Interpersonal Leadership, Escalation, Computer Hardware, SLA, Analysis
Education
East London School of English 2009 — 2011
English Language and Literature/Letters
Sofia University St. Kliment Ohridski 1998 — 2003
Italian Philology
Language High School" K.Preslavski"-Varna, Bulgaria 1993 — 1998
Italian, English, Literature, Psychology
Stream Global Services February 2013 - Present
Convergys February 2013 - Present
SK Group LTD. March 2008 - October 2009
ITK-ZARDINI SRL. April 2007 - February 2008
Scorpion Shipping Ltd. April 2001 - April 2007
Skills
Logistics, English, Italian, Active Directory, Customer Satisfaction, Team Leadership, Customer Service, Microsoft Servers, Teamwork, Analytical Skills, Transportation..., Negotiation, Bilingual Proficiency, Stress Management, High Organizational..., Logistics Management, Customer Retention, Administrative Work, Leadership Development, Outstanding time..., Connecting People, Team-oriented, Outstanding..., Multitasking Skills, Accurate Record Keeping, System Administration, Team Management, Strategic Planning, Transportation, Time Management, Freight, Great Motivator, Soft Skills, Sla, Workforce Planning, Escalation Process, Social Skills, Strategic Thinking, Process Improvement, Workforce Management, Interpersonal Leadership, Escalation, Computer Hardware, SLA, Analysis
Education
East London School of English 2009 — 2011
English Language and Literature/Letters
Sofia University St. Kliment Ohridski 1998 — 2003
Italian Philology
Language High School" K.Preslavski"-Varna, Bulgaria 1993 — 1998
Italian, English, Literature, Psychology
Mattew Martin Mattew Martin's Stream Global Services Experience June 2007 - April 2008
Job Tier 2 at Apple
Industry Consumer Services
Experience
Apple April 2014 - Present
WageWorks August 2013 - Present
American Express April 2013 - August 2013
Kelly Services July 2011 - March 2013
iQor April 2009 - October 2010
Stream Global Services June 2007 - April 2008
Signals Cellular and Paging May 2006 - March 2007
Mervyns September 2004 - May 2006
Skills
Training, Call Centers, Quality Assurance, Leadership, Technical Support, Customer Satisfaction
Education
Rio Salado College 2012 — 2014
Computer Science, Computer Technology/Computer Systems Technology, 3.5
Apple April 2014 - Present
WageWorks August 2013 - Present
American Express April 2013 - August 2013
Kelly Services July 2011 - March 2013
iQor April 2009 - October 2010
Stream Global Services June 2007 - April 2008
Signals Cellular and Paging May 2006 - March 2007
Mervyns September 2004 - May 2006
Skills
Training, Call Centers, Quality Assurance, Leadership, Technical Support, Customer Satisfaction
Education
Rio Salado College 2012 — 2014
Computer Science, Computer Technology/Computer Systems Technology, 3.5
Julie VanDyke's Stream Global Services Experience November 2011 - November 2013
Job Storage Counselor at OpenTech Alliance, Inc.
Industry Staffing and Recruiting
Experience
OpenTech Alliance, Inc. May 2015 - Present
Kelly Services February 2015 - Present
Asurion Insurance Services, Inc. July 2014 - January 2015
TeleTech January 2014 - July 2014
Stream Global Services November 2011 - November 2013
FPS Marketing July 2010 - October 2011
Skills
Call Centers, Customer Satisfaction, Customer Service, Customer Experience, Contact Centers, Inbound Marketing, Avaya, Active Listening, Communication, Reliability, Microsoft Word, Microsoft Excel, Outlook, PowerPoint, Access, Customer Education, Flexible Schedule, Troubleshooting, Organization Skills, Work Effectively, Clerical Work, Telephone Reception, Professional Phone...
Education
Rio Salado College 1993 — 2002
GPA 3.912
OpenTech Alliance, Inc. May 2015 - Present
Kelly Services February 2015 - Present
Asurion Insurance Services, Inc. July 2014 - January 2015
TeleTech January 2014 - July 2014
Stream Global Services November 2011 - November 2013
FPS Marketing July 2010 - October 2011
Skills
Call Centers, Customer Satisfaction, Customer Service, Customer Experience, Contact Centers, Inbound Marketing, Avaya, Active Listening, Communication, Reliability, Microsoft Word, Microsoft Excel, Outlook, PowerPoint, Access, Customer Education, Flexible Schedule, Troubleshooting, Organization Skills, Work Effectively, Clerical Work, Telephone Reception, Professional Phone...
Education
Rio Salado College 1993 — 2002
GPA 3.912
Michael K. Hovermale Michael K. Hovermale's Stream Global Services Experience September 1997 - April 1998
Job Producer, Customer Service Specialist, PC Tech & Master Control Operator at KDRV Newswatch 12
Industry Media Production
Experience
KDRV Newswatch 12 July 2013 - June 2015
Rogue Valley Public Television 2012 - 2013
Southern Oregon Public Television 2010 - 2013
Southern Oregon Public Television October 2011 - 2012
Southern Oregon Public Television January 2010 - 2012
Cybercenter Computers July 2007 - June 2008
Harry & David September 1995 - January 2006
Falcon Northwest July 2000 - April 2001
Stream Global Services September 1997 - April 1998
Skills
Camera Operating, Camera, Television, Directing, Editing, Adobe Creative Suite, Adobe Design Programs, Floor Directing, Video Editing, Video Production, Final Cut Pro, Photography, Film and Television..., Film and Television..., PC Technician, Film Editing, Camera Assistant, Acting, Scriptwriting, Film, Creative Writing, Facebook, Social Media, Sound, Short Films, Public Speaking, Videography, Film Production, Video, Photoshop, Social Networking, Blogging, PowerPoint, Post Production, Lighting, Writing, Customer Service, Media Production, Broadcast Television, Multimedia, Premiere, Entertainment, Feature Films, Event Planning, After Effects, Social Media Marketing, Screenwriting, Adobe, Cus, Technical Support
Education
Southern Oregon University 2009 — 2013
Communications/Film Television Emerging Digital Media and Arts
Southern Oregon University
Communication and Media Studies Film & Television
KDRV Newswatch 12 July 2013 - June 2015
Rogue Valley Public Television 2012 - 2013
Southern Oregon Public Television 2010 - 2013
Southern Oregon Public Television October 2011 - 2012
Southern Oregon Public Television January 2010 - 2012
Cybercenter Computers July 2007 - June 2008
Harry & David September 1995 - January 2006
Falcon Northwest July 2000 - April 2001
Stream Global Services September 1997 - April 1998
Skills
Camera Operating, Camera, Television, Directing, Editing, Adobe Creative Suite, Adobe Design Programs, Floor Directing, Video Editing, Video Production, Final Cut Pro, Photography, Film and Television..., Film and Television..., PC Technician, Film Editing, Camera Assistant, Acting, Scriptwriting, Film, Creative Writing, Facebook, Social Media, Sound, Short Films, Public Speaking, Videography, Film Production, Video, Photoshop, Social Networking, Blogging, PowerPoint, Post Production, Lighting, Writing, Customer Service, Media Production, Broadcast Television, Multimedia, Premiere, Entertainment, Feature Films, Event Planning, After Effects, Social Media Marketing, Screenwriting, Adobe, Cus, Technical Support
Education
Southern Oregon University 2009 — 2013
Communications/Film Television Emerging Digital Media and Arts
Southern Oregon University
Communication and Media Studies Film & Television
Khris Brannon Khris Brannon's Stream Global Services Experience March 2013 - Present
Job Dell Support Enterprise Engineer
Industry Information Technology and Services
Experience
Stream Global Services March 2013 - Present
Glitch IT Solutions January 2005 - March 2013
Southwest Florida College March 2009 - November 2011
Dawson Geophysical 2011 - 2011
Skills
Computer Hardware, Active Directory, Call Centers, Cisco Technologies, Citrix, Computer Repair, Customer Satisfaction, Customer Service, DHCP, DNS, Disaster Recovery, Group Policy, Hardware, Help Desk Support, IT Operations, IT Service Management, ITIL, Laptops, Linux, Management, Microsoft Exchange, Microsoft Office, Network Administration, Network Security, Networking, Operating Systems, Printers, Process Improvement, Routers, Servers, Service Delivery, Software Documentation, Software Installation, System Administration, TCP/IP, Team Leadership, Technical Support, Telecommunications, Troubleshooting, VMware, VPN, Vendor Management, Windows, Windows 7, Windows Server, Windows XP, Wireless Networking, XP, Access, Microsoft Excel
Education
Southwest Florida College 2009 — 2011
AS, Network Engineering
Stream Global Services March 2013 - Present
Glitch IT Solutions January 2005 - March 2013
Southwest Florida College March 2009 - November 2011
Dawson Geophysical 2011 - 2011
Skills
Computer Hardware, Active Directory, Call Centers, Cisco Technologies, Citrix, Computer Repair, Customer Satisfaction, Customer Service, DHCP, DNS, Disaster Recovery, Group Policy, Hardware, Help Desk Support, IT Operations, IT Service Management, ITIL, Laptops, Linux, Management, Microsoft Exchange, Microsoft Office, Network Administration, Network Security, Networking, Operating Systems, Printers, Process Improvement, Routers, Servers, Service Delivery, Software Documentation, Software Installation, System Administration, TCP/IP, Team Leadership, Technical Support, Telecommunications, Troubleshooting, VMware, VPN, Vendor Management, Windows, Windows 7, Windows Server, Windows XP, Wireless Networking, XP, Access, Microsoft Excel
Education
Southwest Florida College 2009 — 2011
AS, Network Engineering
Caleb Joseph Caleb Joseph's Stream Global Services Experience March 2011 - June 2013
Job Professional Sales Representative at Dish Network
Industry Telecommunications
Experience
Dish Network June 2013 - Present
Stream Global Services March 2011 - June 2013
Skills
Retail Sales, Trumpet, Music, Strategic Planning, Customer Service, Leadership, Training, New Business Development, Sales, Marketing, Time Management, Management, Music Industry, Record Labels
Education
State College of Florida-Manatee-Sarasota 2008 — 2010
MInor in Music, Jazz/Jazz Studies
Dish Network June 2013 - Present
Stream Global Services March 2011 - June 2013
Skills
Retail Sales, Trumpet, Music, Strategic Planning, Customer Service, Leadership, Training, New Business Development, Sales, Marketing, Time Management, Management, Music Industry, Record Labels
Education
State College of Florida-Manatee-Sarasota 2008 — 2010
MInor in Music, Jazz/Jazz Studies
Larry Johannsen Larry Johannsen's Stream Global Services Experience November 2009 - July 2012
Job Software Development Support Specialist at Sterling Payment Technologies
Industry Information Technology and Services
Experience
Sterling Payment Technologies September 2015 - Present
Serve American Express June 2013 - March 2015
Serve American Express July 2012 - June 2013
home June 2003 - June 2013
Stream Global Services November 2009 - July 2012
Manatee County Sheriffs Office June 2003 - May 2009
DOS Computer Center October 2002 - March 2003
AEGON October 1994 - February 2002
Skills
Windows Server, Disaster Recovery, Servers, Operating Systems, Network Administration, Active Directory, Hardware, Microsoft Office, Technical Support, Troubleshooting, Microsoft Exchange, Help Desk Support, Wireless Networking, Software Documentation, Laptops, Networking, Enterprise Architecture, Access, Antivirus, Windows 7, XP, Data Center, System Administration, Microsoft Certified..., Software Installation, VMware, VMware ESX, Infrastructure, Information Technology, TCP/IP, Windows, Visio, Network Architecture, Virtualization, Computer Hardware, IT Management, Information Security, Integration, Business Continuity, Testing, VMware Infrastructure, Vendor Management, VPN, Network Security, Security, Windows XP, Customer Service
Education
St. Petersburg College 1972 — 1975
AA, Business
Sterling Payment Technologies September 2015 - Present
Serve American Express June 2013 - March 2015
Serve American Express July 2012 - June 2013
home June 2003 - June 2013
Stream Global Services November 2009 - July 2012
Manatee County Sheriffs Office June 2003 - May 2009
DOS Computer Center October 2002 - March 2003
AEGON October 1994 - February 2002
Skills
Windows Server, Disaster Recovery, Servers, Operating Systems, Network Administration, Active Directory, Hardware, Microsoft Office, Technical Support, Troubleshooting, Microsoft Exchange, Help Desk Support, Wireless Networking, Software Documentation, Laptops, Networking, Enterprise Architecture, Access, Antivirus, Windows 7, XP, Data Center, System Administration, Microsoft Certified..., Software Installation, VMware, VMware ESX, Infrastructure, Information Technology, TCP/IP, Windows, Visio, Network Architecture, Virtualization, Computer Hardware, IT Management, Information Security, Integration, Business Continuity, Testing, VMware Infrastructure, Vendor Management, VPN, Network Security, Security, Windows XP, Customer Service
Education
St. Petersburg College 1972 — 1975
AA, Business
Corwin Peterson Corwin Peterson's Stream Global Services Experience June 2007 - October 2011
Job Site Director at Sykes
Industry Information Technology and Services
Experience
Sykes January 2014 - Present
Metaverse Mod Squad July 2013 - October 2013
Private Consultant November 2011 - July 2013
Stream Global Services June 2007 - October 2011
Stream Global Services 2002 - 2007
Software Spectrum January 2000 - May 2002
Wagstaff Eng May 1995 - December 1999
Skills
Call Center, BPO, Service Delivery, Avaya, Offshoring, Customer Satisfaction, Workforce Management, Customer Experience, Outsourcing, Outbound, Operations Management, Metrics, Contact Centre, Vendor Management, People Management, P&L Management, Performance Management, Customer Service, Process Improvement, Quality Management, Six Sigma, IVR, Business Process..., Customer Relations, Quality Assurance, Coaching, IEX, Troubleshooting, Lotus Notes, Change Management, Hiring, Team Building, Computer Hardware, Mentoring, Staff Development, Capacity Planning, P&L, Forecasting, Supervisory Skills, SLA, Account Management, Cross-functional Team..., Employee Relations, Cost Reduction, Contract Negotiations, Problem Solving, Cost Control, Process Development, Scheduling, Process Scheduler
Education
University of Idaho
Spokane Community College
Sykes January 2014 - Present
Metaverse Mod Squad July 2013 - October 2013
Private Consultant November 2011 - July 2013
Stream Global Services June 2007 - October 2011
Stream Global Services 2002 - 2007
Software Spectrum January 2000 - May 2002
Wagstaff Eng May 1995 - December 1999
Skills
Call Center, BPO, Service Delivery, Avaya, Offshoring, Customer Satisfaction, Workforce Management, Customer Experience, Outsourcing, Outbound, Operations Management, Metrics, Contact Centre, Vendor Management, People Management, P&L Management, Performance Management, Customer Service, Process Improvement, Quality Management, Six Sigma, IVR, Business Process..., Customer Relations, Quality Assurance, Coaching, IEX, Troubleshooting, Lotus Notes, Change Management, Hiring, Team Building, Computer Hardware, Mentoring, Staff Development, Capacity Planning, P&L, Forecasting, Supervisory Skills, SLA, Account Management, Cross-functional Team..., Employee Relations, Cost Reduction, Contract Negotiations, Problem Solving, Cost Control, Process Development, Scheduling, Process Scheduler
Education
University of Idaho
Spokane Community College
Ernest Powell's Stream Global Services Experience April 2013 - Present
Job AT&T MSS Rep at Stream Global Services
Industry Telecommunications
Experience
Stream Global Services April 2013 - Present
One Touch Direct April 2011 - Present
Walmart March 2010 - January 2011
Starbucks Coffee Company January 2008 - March 2010
University Community Hospital September 2006 - December 2006
Skills
Troubleshooting, Active Directory, Windows Server, XP, Computer Hardware, TCP/IP, Operating Systems, Windows, Networking, Radiology, MRI, X-ray, Customer Service, Microsoft Office, Microsoft Excel, Inventory Management, Microsoft Word, PowerPoint, Time Management, Outlook, Call Centers, Windows XP, Customer Satisfaction
Education
St. Petersburg College 2012 — 2014
n/a, General Studies, Freshman
Fast Train Of Tampa 2010 — 2011
Certificate, Computer Network Professional
College Of the Siskiyous 2007 — 2007
N/A, Engineering
Stream Global Services April 2013 - Present
One Touch Direct April 2011 - Present
Walmart March 2010 - January 2011
Starbucks Coffee Company January 2008 - March 2010
University Community Hospital September 2006 - December 2006
Skills
Troubleshooting, Active Directory, Windows Server, XP, Computer Hardware, TCP/IP, Operating Systems, Windows, Networking, Radiology, MRI, X-ray, Customer Service, Microsoft Office, Microsoft Excel, Inventory Management, Microsoft Word, PowerPoint, Time Management, Outlook, Call Centers, Windows XP, Customer Satisfaction
Education
St. Petersburg College 2012 — 2014
n/a, General Studies, Freshman
Fast Train Of Tampa 2010 — 2011
Certificate, Computer Network Professional
College Of the Siskiyous 2007 — 2007
N/A, Engineering
Justin High Justin High's Stream Global Services Experience August 2008 - April 2013
Job Customer Support Technician at Greenway Health
Industry Computer Software
Experience
Greenway Health August 2013 - Present
Countryside Publishing May 2013 - July 2013
Stream Global Services August 2008 - April 2013
Roehl Transport August 2005 - April 2008
Lake Carlton Arms October 2004 - July 2005
Synergy Medical Communicationst September 2003 - January 2004
ECE/Remedy Intelligent Staffing June 2003 - September 2003
Skills
Technical Support, Troubleshooting, Call Centers, Windows 7, Customer Service, Truck Driving, Python, Ubuntu, Linux Desktop, Linux, Android, SugarCRM, Windows XP, System Administration, Windows Server, Network Administration, Laptops, Windows, Software Installation
Education
St. Petersburg College
Computer Programming
Greenway Health August 2013 - Present
Countryside Publishing May 2013 - July 2013
Stream Global Services August 2008 - April 2013
Roehl Transport August 2005 - April 2008
Lake Carlton Arms October 2004 - July 2005
Synergy Medical Communicationst September 2003 - January 2004
ECE/Remedy Intelligent Staffing June 2003 - September 2003
Skills
Technical Support, Troubleshooting, Call Centers, Windows 7, Customer Service, Truck Driving, Python, Ubuntu, Linux Desktop, Linux, Android, SugarCRM, Windows XP, System Administration, Windows Server, Network Administration, Laptops, Windows, Software Installation
Education
St. Petersburg College
Computer Programming
Johnetta Jackson Johnetta Jackson's Stream Global Services Experience September 2013 - February 2014
Job pss technician at Asurion
Industry
Experience
Apollo Education Group December 2014 - March 2015
Asurion April 2014 - November 2014
Stream Global Services September 2013 - February 2014
Skills
Call Centers, Management
Education
South Mountain Community College
Apollo Education Group December 2014 - March 2015
Asurion April 2014 - November 2014
Stream Global Services September 2013 - February 2014
Skills
Call Centers, Management
Education
South Mountain Community College
Pete Borg Pete Borg's Stream Global Services Experience July 2003 - January 2005
Job Telecommunications Analyst at KEPRO
Industry Information Technology and Services
Experience
KEPRO July 2014 - Present
FMQAI October 2013 - July 2014
OSG Ship Management May 2005 - October 2013
Stream Global Services July 2003 - January 2005
DataComm Networks, Inc. September 2003 - December 2003
Skills
A+ Certified, CCNA (College..., Windows XP Pro, Windows 7, Windows 7 Migration, Cisco Routing &..., VoIP, Blackberry Enterprise..., Cisco Call Manager, Symantec Backup, Internet Troubleshooting, HTML, Lotus Notes, Wireless Networking, Dell PowerEdge Servers, Server 2000-2008, Multifunction Devices, Print Management, Network Administration, System Administration, Maritime, Help Desk Support, Networking, Technical Support, Blackberry, Cisco Routers, Telecommunications, Cisco Technologies, Windows Server, Integration, Troubleshooting
Education
St. Petersburg College 2010 — 2014
Bachelor in Science, Technology Management
HCC 2004 — 2010
Associate of Science (AS), Network Administrator - CISCO/Telecommunications
Tampa Catholic High School 1999 — 2003
KEPRO July 2014 - Present
FMQAI October 2013 - July 2014
OSG Ship Management May 2005 - October 2013
Stream Global Services July 2003 - January 2005
DataComm Networks, Inc. September 2003 - December 2003
Skills
A+ Certified, CCNA (College..., Windows XP Pro, Windows 7, Windows 7 Migration, Cisco Routing &..., VoIP, Blackberry Enterprise..., Cisco Call Manager, Symantec Backup, Internet Troubleshooting, HTML, Lotus Notes, Wireless Networking, Dell PowerEdge Servers, Server 2000-2008, Multifunction Devices, Print Management, Network Administration, System Administration, Maritime, Help Desk Support, Networking, Technical Support, Blackberry, Cisco Routers, Telecommunications, Cisco Technologies, Windows Server, Integration, Troubleshooting
Education
St. Petersburg College 2010 — 2014
Bachelor in Science, Technology Management
HCC 2004 — 2010
Associate of Science (AS), Network Administrator - CISCO/Telecommunications
Tampa Catholic High School 1999 — 2003
William Sibert William Sibert's Stream Global Services Experience June 2012 - Present
Job IT Operations Associate @ Convergys
Industry Information Technology and Services
Experience
Stream Global Services June 2012 - Present
Stream Global Services May 2002 - June 2012
Skills
Call Center, Troubleshooting, Technical Support, Computer Hardware, Avaya, Active Directory, BPO, Customer Service, Software Documentation, Lotus Notes, XP, Software Installation, Windows Server, Customer Satisfaction, Workforce Management, Outlook, Quality Assurance, Windows 7, WAN, Printers, Windows, Operating Systems, Servers, VMware, Hardware, Microsoft Office, Training, Laptops, VoIP, Call Centers, Service Delivery, Help Desk Support, Networking, System Administration, Sla, Contact Centers, Dell Computers, Wireless Networking, Windows Vista, Outsourcing, IT Operations, Vendor Management, Customer Experience, BMC Remedy, A+ Certified, Microsoft Exchange, Network Administration, Windows XP Pro, Windows XP, Computer Repair
Education
Southwest Florida College 2002 — 2004
Computer Engineer Associates Degree, Computer science/MS Database
Southwest Florida College 2001 — 2003
Associate of Science (A.S.), MS Database Engineering
Stream Global Services June 2012 - Present
Stream Global Services May 2002 - June 2012
Skills
Call Center, Troubleshooting, Technical Support, Computer Hardware, Avaya, Active Directory, BPO, Customer Service, Software Documentation, Lotus Notes, XP, Software Installation, Windows Server, Customer Satisfaction, Workforce Management, Outlook, Quality Assurance, Windows 7, WAN, Printers, Windows, Operating Systems, Servers, VMware, Hardware, Microsoft Office, Training, Laptops, VoIP, Call Centers, Service Delivery, Help Desk Support, Networking, System Administration, Sla, Contact Centers, Dell Computers, Wireless Networking, Windows Vista, Outsourcing, IT Operations, Vendor Management, Customer Experience, BMC Remedy, A+ Certified, Microsoft Exchange, Network Administration, Windows XP Pro, Windows XP, Computer Repair
Education
Southwest Florida College 2002 — 2004
Computer Engineer Associates Degree, Computer science/MS Database
Southwest Florida College 2001 — 2003
Associate of Science (A.S.), MS Database Engineering
Peter Yidiaris's Stream Global Services Experience January 2000 - January 2006
Job Director Global Learning Services at Schneider Electric
Industry Industrial Automation
Experience
Schneider Electric November 2006 - Present
Stream Global Services January 2000 - January 2006
GTECH January 1997 - January 2000
CrossComm Corp January 1995 - January 1997
Motorola July 1981 - January 1995
Education
University of Phoenix 2014 — 2015
Master's Degree, Adult Education
Roger Williams University
BS, Management
Schneider Electric November 2006 - Present
Stream Global Services January 2000 - January 2006
GTECH January 1997 - January 2000
CrossComm Corp January 1995 - January 1997
Motorola July 1981 - January 1995
Education
University of Phoenix 2014 — 2015
Master's Degree, Adult Education
Roger Williams University
BS, Management
DeLea Symonds DeLea Symonds's Stream Global Services Experience November 2012 - January 2014
Job Data Quality Professional at CLIENTSFirst Consulting
Industry Computer Networking
Experience
CLIENTSFirst Consulting June 2014 - Present
Convergys May 2006 - April 2015
Stream Global Services November 2012 - January 2014
Stream Global Services December 2010 - November 2012
Stream Global Services February 2008 - August 2010
Skills
Salesforce.com, Technical Support, SFDC, CRM, Training, Call Centers, Quality Assurance, Management, Customer Service, Customer Satisfaction, Customer Experience, Team Management, Workforce Management, Troubleshooting, Outsourcing, Microsoft Office, Software Documentation, BPO, Process Improvement, Team Leadership, Performance Management, 201, 301 and 401..., Call Center, Research, Merging, Data Standards, Health Insurance, Life and Health...
Education
State University of New York College of Agriculture and Technology at Cobleskill 1989 — 1991
Associate of Arts and Sciences (AAS), Agricultural Business and Management
Landwirtschaft Schule Biberach, Germany 1987 — 1988
CLIENTSFirst Consulting June 2014 - Present
Convergys May 2006 - April 2015
Stream Global Services November 2012 - January 2014
Stream Global Services December 2010 - November 2012
Stream Global Services February 2008 - August 2010
Skills
Salesforce.com, Technical Support, SFDC, CRM, Training, Call Centers, Quality Assurance, Management, Customer Service, Customer Satisfaction, Customer Experience, Team Management, Workforce Management, Troubleshooting, Outsourcing, Microsoft Office, Software Documentation, BPO, Process Improvement, Team Leadership, Performance Management, 201, 301 and 401..., Call Center, Research, Merging, Data Standards, Health Insurance, Life and Health...
Education
State University of New York College of Agriculture and Technology at Cobleskill 1989 — 1991
Associate of Arts and Sciences (AAS), Agricultural Business and Management
Landwirtschaft Schule Biberach, Germany 1987 — 1988
Melanie Spears Melanie Spears's Stream Global Services Experience January 2010 - February 2011
Job Vice President, Business Development. HighTech
Industry Outsourcing/Offshoring
Experience
GENPACT November 2014 - Present
Convergys April 2012 - June 2013
Stream Global Services January 2010 - February 2011
Flextronics 2008 - 2009
Sanmina-SCI 2002 - 2008
Future Electronics 1999 - 2002
Arrow Electronics 1993 - 1997
Skills
Outsourcing, Cross-functional Team..., New Business Development, Sales Management, Account Management, Contract Manufacturing, High Technology Sales, Contract Negotiation, Proposal Leadership, Long-term Customer..., Global Sourcing, CRM, Vendor Management, Customer Retention, Call Centers, Solution Selling, BPO, Customer Satisfaction, Customer Experience, Sales Operations, Lead Generation, SaaS, Sales Process
Education
Seattle Pacific University - School of Business and Economics 1986 — 1988
BA, Business
GENPACT November 2014 - Present
Convergys April 2012 - June 2013
Stream Global Services January 2010 - February 2011
Flextronics 2008 - 2009
Sanmina-SCI 2002 - 2008
Future Electronics 1999 - 2002
Arrow Electronics 1993 - 1997
Skills
Outsourcing, Cross-functional Team..., New Business Development, Sales Management, Account Management, Contract Manufacturing, High Technology Sales, Contract Negotiation, Proposal Leadership, Long-term Customer..., Global Sourcing, CRM, Vendor Management, Customer Retention, Call Centers, Solution Selling, BPO, Customer Satisfaction, Customer Experience, Sales Operations, Lead Generation, SaaS, Sales Process
Education
Seattle Pacific University - School of Business and Economics 1986 — 1988
BA, Business
Diarmaid O'Donoghue's Stream Global Services Experience 2001 - 2003
Job Controller at Apple Tree Partners
Industry Venture Capital & Private Equity
Experience
Apple Tree Partners December 2014 - Present
Community Economic Development Center of Southeastern MA 2009 - Present
Hersha Hospitality 2008 - Present
HeartWare Inc December 2011 - November 2014
UNICOM Technology Group 2005 - 2007
Jenzabar 2003 - 2005
Stream Global Services 2001 - 2003
Streamline.com, Inc 1999 - 2001
American Stores 1989 - 1999
Touche Ross (Deloitte Touche Tohmatsu Limited) 1988 - 1989
Skills
Financial Analysis, CRM, General Ledger, Cost Control, SEC filings, Revenue Recognition, Accounts Receivable, Corporate Finance, Cash Flow, Risk Management, Microsoft Excel, Management, Accounts Payable, Account Reconciliation, Finance, SEC Filings, Accounting
Education
University of Massachusetts Dartmouth 2010 — 2011
MBA, Business Administration
Suffolk University - Sawyer Business School 1999 — 1999
Graduate studies in Business Management
Westminster College 1996 — 1998
Graduate studies in Business Management
Saint Joseph's College 1984 — 1988
BSBA, Business Administration/Accounting
Apple Tree Partners December 2014 - Present
Community Economic Development Center of Southeastern MA 2009 - Present
Hersha Hospitality 2008 - Present
HeartWare Inc December 2011 - November 2014
UNICOM Technology Group 2005 - 2007
Jenzabar 2003 - 2005
Stream Global Services 2001 - 2003
Streamline.com, Inc 1999 - 2001
American Stores 1989 - 1999
Touche Ross (Deloitte Touche Tohmatsu Limited) 1988 - 1989
Skills
Financial Analysis, CRM, General Ledger, Cost Control, SEC filings, Revenue Recognition, Accounts Receivable, Corporate Finance, Cash Flow, Risk Management, Microsoft Excel, Management, Accounts Payable, Account Reconciliation, Finance, SEC Filings, Accounting
Education
University of Massachusetts Dartmouth 2010 — 2011
MBA, Business Administration
Suffolk University - Sawyer Business School 1999 — 1999
Graduate studies in Business Management
Westminster College 1996 — 1998
Graduate studies in Business Management
Saint Joseph's College 1984 — 1988
BSBA, Business Administration/Accounting
Stephanie Worley's Stream Global Services Experience March 2012 - Present
Job Vice President, NA Talent Acquisition B&M, and Home Agent at Convergys
Industry Telecommunications
Experience
Convergys March 2014 - Present
Stream Global Services March 2012 - Present
Stream Global Services October 2011 - April 2012
LiveOps December 2010 - September 2011
LiveOps April 2010 - January 2011
LiveOps August 2008 - April 2010
LiveOps November 2005 - March 2009
Victoria's Secret Direct 2000 - 2005
Victoria's Secret DIrect 1996 - 2000
Victoria's April 1998 - July 1998
Skills
Program Management, Recruiting, Business Development, Cross-functional Team..., Training, Vendor Management, Performance Management, Instructional Design, Management, Call Center, Strategic Planning, Customer Experience, Call Centers, Enterprise Software, CRM, Direct Sales, Strategy
Education
Saint Louis University 1988 — 1992
BA, History and Communication
Convergys March 2014 - Present
Stream Global Services March 2012 - Present
Stream Global Services October 2011 - April 2012
LiveOps December 2010 - September 2011
LiveOps April 2010 - January 2011
LiveOps August 2008 - April 2010
LiveOps November 2005 - March 2009
Victoria's Secret Direct 2000 - 2005
Victoria's Secret DIrect 1996 - 2000
Victoria's April 1998 - July 1998
Skills
Program Management, Recruiting, Business Development, Cross-functional Team..., Training, Vendor Management, Performance Management, Instructional Design, Management, Call Center, Strategic Planning, Customer Experience, Call Centers, Enterprise Software, CRM, Direct Sales, Strategy
Education
Saint Louis University 1988 — 1992
BA, History and Communication
Joshua Parrott Joshua Parrott's Stream Global Services Experience April 2008 - December 2009
Job Interim Manager of Field Services (East Side) at Scottsdale Healthcare
Industry Hospital & Health Care
Experience
Honor Health February 2015 - Present
Scottsdale Healthcare August 2011 - February 2015
Scottsdale Healthcare December 2009 - August 2011
Stream Global Services April 2008 - December 2009
Home Wiring Services January 2006 - January 2007
Skills
Networking, Software Installation, Hardware, Troubleshooting, Software Documentation, Hardware Support, Windows XP, Windows 7, Switches, Information Technology, Technical Support, LAN-WAN, Healthcare, Healthcare Information..., Dell Computers, Process Improvement, Active Directory, Disaster Recovery, Citrix, Windows XP Pro, Microsoft Office 2003, Hardware Diagnostics, HP, Microsoft Office 2007, WiMAX, Hardware Installation, Ubuntu, Web Chat, Desktop Support..., End User Training, Cable Television, LAN Planning and Design, CATV, GoToMyPC, ITIL v3 Foundations..., ServiceNow
Education
University of Phoenix 2013 — 2015
Bachelor's Degree, Information Technology Systems Security
Rio Salado College 2005 — 2010
AAS, Computer Technology, 3.7 GPA
Rhema Bible Training Center 2002 — 2004
Diploma, Pastoral Ministry
Honor Health February 2015 - Present
Scottsdale Healthcare August 2011 - February 2015
Scottsdale Healthcare December 2009 - August 2011
Stream Global Services April 2008 - December 2009
Home Wiring Services January 2006 - January 2007
Skills
Networking, Software Installation, Hardware, Troubleshooting, Software Documentation, Hardware Support, Windows XP, Windows 7, Switches, Information Technology, Technical Support, LAN-WAN, Healthcare, Healthcare Information..., Dell Computers, Process Improvement, Active Directory, Disaster Recovery, Citrix, Windows XP Pro, Microsoft Office 2003, Hardware Diagnostics, HP, Microsoft Office 2007, WiMAX, Hardware Installation, Ubuntu, Web Chat, Desktop Support..., End User Training, Cable Television, LAN Planning and Design, CATV, GoToMyPC, ITIL v3 Foundations..., ServiceNow
Education
University of Phoenix 2013 — 2015
Bachelor's Degree, Information Technology Systems Security
Rio Salado College 2005 — 2010
AAS, Computer Technology, 3.7 GPA
Rhema Bible Training Center 2002 — 2004
Diploma, Pastoral Ministry
Joseph Castro's Stream Global Services Experience July 2010 - January 2011
Job Director of Service Delivery
Industry Information Technology and Services
Experience
Taxware February 2013 - October 2014
Staples August 2012 - February 2013
Citizens Bank June 2011 - August 2012
Stream Global Services July 2010 - January 2011
Marsh & McLennan Companies, Inc. August 2009 - July 2010
Capital One March 2008 - August 2009
Capital One October 2005 - February 2008
Bank of America September 2001 - October 2005
Cambridge Incubator 2000 - 2001
Skills
Project Management, Project Delivery, Program Management, Infrastructure Planning, Data Center, Disaster Recovery, Business Continuity, Change Management, Server Management, Database Management, Database Admin, Beer, Cross-functional Team..., Integration, Infrastructure, Process Improvement, Virtualization, Enterprise Software, Cloud Computing, PMP, ITIL
Education
State University of New York at Buffalo
BS, Computer Science
State University of New York at Buffalo - School of Management
MBA, Business Administration
Taxware February 2013 - October 2014
Staples August 2012 - February 2013
Citizens Bank June 2011 - August 2012
Stream Global Services July 2010 - January 2011
Marsh & McLennan Companies, Inc. August 2009 - July 2010
Capital One March 2008 - August 2009
Capital One October 2005 - February 2008
Bank of America September 2001 - October 2005
Cambridge Incubator 2000 - 2001
Skills
Project Management, Project Delivery, Program Management, Infrastructure Planning, Data Center, Disaster Recovery, Business Continuity, Change Management, Server Management, Database Management, Database Admin, Beer, Cross-functional Team..., Integration, Infrastructure, Process Improvement, Virtualization, Enterprise Software, Cloud Computing, PMP, ITIL
Education
State University of New York at Buffalo
BS, Computer Science
State University of New York at Buffalo - School of Management
MBA, Business Administration
PATRICIA (PAT) FEARNS's Stream Global Services Experience January 2007 - April 2009
Job DIVERSE EXECUTIVE/TECHNICAL PROFESSIONAL
Industry Information Technology and Services
Experience
HEALTH PLAN SERVICES (AEROTEK CONTRACTOR) November 2012 - February 2013
PINELLAS COUNTY HEALTH DEPARTMENT April 2012 - October 2012
SUSAN G KOMEN FLORIDA SUNCOAST AFFILIATE April 2010 - October 2012
PHARMERICA (AEROTEK CONTRACTOR) November 2011 - March 2012
MEDCO HEALTH SOLUTIONS (AEROTEK CONTRACTOR) November 2010 - January 2011
PROGRESS ENERGY (BARTECH GROUP CONTRACTOR) November 2009 - November 2010
Stream Global Services January 2007 - April 2009
5215 DEVELOPMENT, INC July 2003 - March 2007
ANSWER 1ST COMMUNICATION October 2004 - March 2005
RGIS January 2003 - August 2003
Skills
Windows 7, Access, Windows, Network Administration, XP, Networking, Microsoft SQL Server, Microsoft Office, Troubleshooting, Outlook, Customer Service, Active Directory, Software Documentation, Project Management, Call Center, Technical Support, Technical Writing, Computer Hardware, Microsoft Excel, Lotus Notes, Team Leadership, Operating Systems, Laptops, Hardware, Process Improvement, Program Management, Customer Satisfaction, Marketing, Help Desk Support
Education
LA SALLE COMPUTER EDUCATION 2003 — 2003
COMPUTER CERTIFICATIONS, COMPUTER & NETWORK SECURITY
University of South Florida 1983 — 1990
BA, MASS COMMUNICATIONS--TV & RADIO PROGRAMMING & PRODUCTION
St. Petersburg College 1979 — 1982
AS, POLICE ADMINISTRATION
HEALTH PLAN SERVICES (AEROTEK CONTRACTOR) November 2012 - February 2013
PINELLAS COUNTY HEALTH DEPARTMENT April 2012 - October 2012
SUSAN G KOMEN FLORIDA SUNCOAST AFFILIATE April 2010 - October 2012
PHARMERICA (AEROTEK CONTRACTOR) November 2011 - March 2012
MEDCO HEALTH SOLUTIONS (AEROTEK CONTRACTOR) November 2010 - January 2011
PROGRESS ENERGY (BARTECH GROUP CONTRACTOR) November 2009 - November 2010
Stream Global Services January 2007 - April 2009
5215 DEVELOPMENT, INC July 2003 - March 2007
ANSWER 1ST COMMUNICATION October 2004 - March 2005
RGIS January 2003 - August 2003
Skills
Windows 7, Access, Windows, Network Administration, XP, Networking, Microsoft SQL Server, Microsoft Office, Troubleshooting, Outlook, Customer Service, Active Directory, Software Documentation, Project Management, Call Center, Technical Support, Technical Writing, Computer Hardware, Microsoft Excel, Lotus Notes, Team Leadership, Operating Systems, Laptops, Hardware, Process Improvement, Program Management, Customer Satisfaction, Marketing, Help Desk Support
Education
LA SALLE COMPUTER EDUCATION 2003 — 2003
COMPUTER CERTIFICATIONS, COMPUTER & NETWORK SECURITY
University of South Florida 1983 — 1990
BA, MASS COMMUNICATIONS--TV & RADIO PROGRAMMING & PRODUCTION
St. Petersburg College 1979 — 1982
AS, POLICE ADMINISTRATION
Jennifer Menke's Stream Global Services Experience September 2012 - March 2014
Job Vice President Human Resources at Scholarship America
Industry Retail
Experience
Scholarship America April 2014 - Present
Stream Global Services September 2012 - March 2014
Ceridian November 2008 - July 2012
Target March 2007 - October 2008
GE Fleet Services 2005 - 2007
Norstan Communications, Inc. 1997 - 2005
Skills
Employee Relations, Performance Management, Employee Engagement, Succession Planning, Talent Management, Leadership Development, Change Management, Workforce Planning, Human Resources, HRIS, Onboarding, Talent Acquisition, Deferred Compensation, Employee Benefits, Applicant Tracking..., HR Policies, Personnel Management, Leadership, Organizational Design, Benefits Administration, College Recruiting
Education
Purdue University 2011 — 2012
MSHRM, Human Resources and Business
College Of Saint Benedict
Bachelor of Arts (B.A.), Psychology
Scholarship America April 2014 - Present
Stream Global Services September 2012 - March 2014
Ceridian November 2008 - July 2012
Target March 2007 - October 2008
GE Fleet Services 2005 - 2007
Norstan Communications, Inc. 1997 - 2005
Skills
Employee Relations, Performance Management, Employee Engagement, Succession Planning, Talent Management, Leadership Development, Change Management, Workforce Planning, Human Resources, HRIS, Onboarding, Talent Acquisition, Deferred Compensation, Employee Benefits, Applicant Tracking..., HR Policies, Personnel Management, Leadership, Organizational Design, Benefits Administration, College Recruiting
Education
Purdue University 2011 — 2012
MSHRM, Human Resources and Business
College Of Saint Benedict
Bachelor of Arts (B.A.), Psychology
Joshua Keroes's Stream Global Services Experience 1995 - 1996
Job Lead Developer at DreamHost
Industry Telecommunications
Experience
DreamHost March 2014 - Present
Integra Telecom June 1998 - March 2014
Portland Lindy Society April 2007 - March 2008
Electric Lightwave 1997 - 2006
Stream Global Services 1995 - 1996
Skills
Perl, Cisco Technologies, Networking, Programming, Software Development, Software Engineering, Juniper, Telecommunications, Wireless, TCP/IP, Ethernet, Linux, Unix, Solaris, Cloud Computing, Data Center, Apache, SIP, Security, VPN, Network Engineering
Education
Bedford High School
Reed College
DreamHost March 2014 - Present
Integra Telecom June 1998 - March 2014
Portland Lindy Society April 2007 - March 2008
Electric Lightwave 1997 - 2006
Stream Global Services 1995 - 1996
Skills
Perl, Cisco Technologies, Networking, Programming, Software Development, Software Engineering, Juniper, Telecommunications, Wireless, TCP/IP, Ethernet, Linux, Unix, Solaris, Cloud Computing, Data Center, Apache, SIP, Security, VPN, Network Engineering
Education
Bedford High School
Reed College
Jason Charron's Stream Global Services Experience October 2010 - October 2011
Job Finance Manager at Computershare
Industry Financial Services
Experience
Computershare October 2011 - Present
Stream Global Services October 2010 - October 2011
Optos September 2009 - October 2010
Optos March 2008 - September 2009
Iron Mountain July 2006 - March 2008
Harvard Vanguard Medical Associates 2001 - 2006
Skills
Forecasting, Cross-functional Team..., Financial Modeling, Variance Analysis, Process Improvement, Budgets, Accounting, Analysis, Sales Operations, Business Development, Management, Leadership, Auditing, Sales, Pricing, Finance, Analytics
Education
Southern New Hampshire University 2006 — 2007
MSF, Finance
Southern New Hampshire University 2005 — 2006
MBA, Global
Southern New Hampshire University 1998 — 2001
Bachelor of Science (BS), Economics and Finance
Computershare October 2011 - Present
Stream Global Services October 2010 - October 2011
Optos September 2009 - October 2010
Optos March 2008 - September 2009
Iron Mountain July 2006 - March 2008
Harvard Vanguard Medical Associates 2001 - 2006
Skills
Forecasting, Cross-functional Team..., Financial Modeling, Variance Analysis, Process Improvement, Budgets, Accounting, Analysis, Sales Operations, Business Development, Management, Leadership, Auditing, Sales, Pricing, Finance, Analytics
Education
Southern New Hampshire University 2006 — 2007
MSF, Finance
Southern New Hampshire University 2005 — 2006
MBA, Global
Southern New Hampshire University 1998 — 2001
Bachelor of Science (BS), Economics and Finance
Jimmie Warren's Stream Global Services Experience November 2006 - May 2012
Job Tech II at School District of Hillsborough County
Industry Management Consulting
Experience
School District of Hillsborough County September 2014 - Present
U.S. Department of Veterans Affairs April 2014 - June 2014
Stream Global Services November 2006 - May 2012
Verizon February 2006 - November 2006
US Army January 1986 - January 2006
Skills
•Management, •PC Troubleshooting, •System Installation, •Supervisory, •Coordinator, •Customer Service, •Problem Solving, Troubleshooting, Technical Support, XP, Software Installation, Customer Service, Networking, Hardware, Windows 7, Operating Systems, Computer Hardware, Windows, Customer Satisfaction, Process Improvement, Security, Call Centers, Active Directory, Call Center, Windows Server, Microsoft Office, Software Documentation, Printers, Computer Repair, A Certified, CRM, Help Desk Support, Laptops, IT Operations, Leadership, Lotus Notes, Network Administration, Problem Solving, Servers, Service Delivery, Service Desk, Windows Vista, Windows XP, Contact Centers, BPO, DNS, Dell Computers, Microsoft Exchange, Disaster Recovery, Management
Education
Strayer University 2012 — 2014
Bachelor's Degree, Bachelor of Science in Information Systems Concentration in Homeland Security and Info Systems, 3.61
Remington College-Tampa Campus 2010 — 2012
Associate of Science, Computer and Network Administration
School District of Hillsborough County September 2014 - Present
U.S. Department of Veterans Affairs April 2014 - June 2014
Stream Global Services November 2006 - May 2012
Verizon February 2006 - November 2006
US Army January 1986 - January 2006
Skills
•Management, •PC Troubleshooting, •System Installation, •Supervisory, •Coordinator, •Customer Service, •Problem Solving, Troubleshooting, Technical Support, XP, Software Installation, Customer Service, Networking, Hardware, Windows 7, Operating Systems, Computer Hardware, Windows, Customer Satisfaction, Process Improvement, Security, Call Centers, Active Directory, Call Center, Windows Server, Microsoft Office, Software Documentation, Printers, Computer Repair, A Certified, CRM, Help Desk Support, Laptops, IT Operations, Leadership, Lotus Notes, Network Administration, Problem Solving, Servers, Service Delivery, Service Desk, Windows Vista, Windows XP, Contact Centers, BPO, DNS, Dell Computers, Microsoft Exchange, Disaster Recovery, Management
Education
Strayer University 2012 — 2014
Bachelor's Degree, Bachelor of Science in Information Systems Concentration in Homeland Security and Info Systems, 3.61
Remington College-Tampa Campus 2010 — 2012
Associate of Science, Computer and Network Administration
Cory Hansen's Stream Global Services Experience January 2000 - May 2000
Job Managing Partner at TaneyCom, LLC
Industry Wireless
Experience
TaneyCom, LLC December 2011 - Present
MasTec Network Solutions August 2009 - January 2014
MasTec Network Solutions August 2009 - January 2014
Lemcon Networks January 2005 - August 2009
Nokia Siemens Networks May 2002 - April 2007
Nokia May 2002 - December 2004
Physician's Support Group, Inc September 2001 - May 2002
GE Capital March 2001 - August 2001
Accor May 2000 - March 2001
Stream Global Services January 2000 - May 2000
Skills
Troubleshooting, Telecommunications, LTE, 4G, UMTS, WCDMA, 3G, GSM, TDMA, EDGE, 2G, IP, TCP/IP, Wireless, 802.1x, Citrix Metaframe, Windows, Microsoft Office, SS7, SSH, Unix
Education
Richland Community College 1996 — 1997
Economics / Accounting
Richland College
TaneyCom, LLC December 2011 - Present
MasTec Network Solutions August 2009 - January 2014
MasTec Network Solutions August 2009 - January 2014
Lemcon Networks January 2005 - August 2009
Nokia Siemens Networks May 2002 - April 2007
Nokia May 2002 - December 2004
Physician's Support Group, Inc September 2001 - May 2002
GE Capital March 2001 - August 2001
Accor May 2000 - March 2001
Stream Global Services January 2000 - May 2000
Skills
Troubleshooting, Telecommunications, LTE, 4G, UMTS, WCDMA, 3G, GSM, TDMA, EDGE, 2G, IP, TCP/IP, Wireless, 802.1x, Citrix Metaframe, Windows, Microsoft Office, SS7, SSH, Unix
Education
Richland Community College 1996 — 1997
Economics / Accounting
Richland College
Roy Menton's Stream Global Services Experience April 2013 - January 2014
Job Owner at HomeMentum Professional Home Inspections, PLLC
Industry Real Estate
Experience
HomeMentum Professional Home Inspections, PLLC November 2014 - Present
FIRST 2000 - March 2015
H&R Block January 2013 - February 2015
Moe-Mentum January 2006 - November 2014
Stream Global Services April 2013 - January 2014
U.S. Census Bureau November 2009 - September 2010
Northern NY Builders Exchange March 2002 - December 2005
Jeff-Lewis Mediation Center February 2001 - April 2002
Time Warner Cable November 1986 - September 2000
Skills
Home Inspections, Septic Inspections, First Time Home Buyers, Fundraising, Public Relations, Program Management, Budgeting/Forecasting, Management, Training, Event Planning, Client/Vendor Relations, Leadership, Grant Writing..., Troubleshooting, Graphic Design, Website Creation, Client Billing, Accounts Payable, Accounts Receivable, Employee Training, Public Speaking, Grant Writing, Staff/Project Management, Microsoft Office, Project Management, Vendor Management, Customer Service, Budgets, Contract Negotiations, Office Administration, Mircrosoft Office, Sales
Education
American Home Inspectors Training Institute 2014 — 2014
TREC Professional Home Inspector License, Texas Home Inspection
New Horizons Computer Learning Center 2009 — 2009
Bachelor's degree, Communication and Media Studies
Rutgers, The State University of New Jersey-New Brunswick 1974 — 1978
BA, Communications
HomeMentum Professional Home Inspections, PLLC November 2014 - Present
FIRST 2000 - March 2015
H&R Block January 2013 - February 2015
Moe-Mentum January 2006 - November 2014
Stream Global Services April 2013 - January 2014
U.S. Census Bureau November 2009 - September 2010
Northern NY Builders Exchange March 2002 - December 2005
Jeff-Lewis Mediation Center February 2001 - April 2002
Time Warner Cable November 1986 - September 2000
Skills
Home Inspections, Septic Inspections, First Time Home Buyers, Fundraising, Public Relations, Program Management, Budgeting/Forecasting, Management, Training, Event Planning, Client/Vendor Relations, Leadership, Grant Writing..., Troubleshooting, Graphic Design, Website Creation, Client Billing, Accounts Payable, Accounts Receivable, Employee Training, Public Speaking, Grant Writing, Staff/Project Management, Microsoft Office, Project Management, Vendor Management, Customer Service, Budgets, Contract Negotiations, Office Administration, Mircrosoft Office, Sales
Education
American Home Inspectors Training Institute 2014 — 2014
TREC Professional Home Inspector License, Texas Home Inspection
New Horizons Computer Learning Center 2009 — 2009
Bachelor's degree, Communication and Media Studies
Rutgers, The State University of New Jersey-New Brunswick 1974 — 1978
BA, Communications
Evan Steinbrenner's Stream Global Services Experience October 2000 - September 2011
Job Application Functional Hosting Specialist at Huron Consulting Group
Industry Computer Software
Experience
Huron Consulting Group January 2012 - Present
Stream Global Services October 2000 - September 2011
800Support June 1997 - July 2000
Skills
Windows, Mac OS X, AutoCAD, Inventor, Photoshop, Illustrator, Mac, Microsoft Office, Adobe Acrobat, Windows 7, Computer Hardware, Printers, Software Training, Dreamweaver, Desktop Support, Troubleshooting, Operating Systems, Technical Training, HTML, Adobe Creative Suite, Hardware, Documentation, Flash, Problem Solving, XP, Software Installation, Mac OS, Computer Repair, Technical Support, Microsoft SQL Server, Oracle SQL
Education
Rutgers University
Electrical Engeneer
Huron Consulting Group January 2012 - Present
Stream Global Services October 2000 - September 2011
800Support June 1997 - July 2000
Skills
Windows, Mac OS X, AutoCAD, Inventor, Photoshop, Illustrator, Mac, Microsoft Office, Adobe Acrobat, Windows 7, Computer Hardware, Printers, Software Training, Dreamweaver, Desktop Support, Troubleshooting, Operating Systems, Technical Training, HTML, Adobe Creative Suite, Hardware, Documentation, Flash, Problem Solving, XP, Software Installation, Mac OS, Computer Repair, Technical Support, Microsoft SQL Server, Oracle SQL
Education
Rutgers University
Electrical Engeneer
Percy DeLaCruz's Stream Global Services Experience January 2004 - October 2005
Job Program Development Manager at Southwest Human Development
Industry Nonprofit Organization Management
Experience
Southwest Human Development October 2006 - Present
Southwest Human Development September 2005 - October 2006
Stream Global Services January 2004 - October 2005
Arizona Auto source November 2002 - June 2005
Skills
Program Development, Program Evaluation, Mental Health, Grant Writing, Community Outreach, Non-profits, Fundraising, Program Management, Report Writing, Research, SPSS, Clinical Research, Strategic Planning, Healthcare, Spanish, Social Media, Nonprofits, Customer Service, Social Services, Training
Education
University of Phoenix 2009 — 2011
Master's degree, Management Information Systems
Ramapo College of NJ 1996 — 1998
Bachelor of Applied Science (BASc), Information Technology
Southwest Human Development October 2006 - Present
Southwest Human Development September 2005 - October 2006
Stream Global Services January 2004 - October 2005
Arizona Auto source November 2002 - June 2005
Skills
Program Development, Program Evaluation, Mental Health, Grant Writing, Community Outreach, Non-profits, Fundraising, Program Management, Report Writing, Research, SPSS, Clinical Research, Strategic Planning, Healthcare, Spanish, Social Media, Nonprofits, Customer Service, Social Services, Training
Education
University of Phoenix 2009 — 2011
Master's degree, Management Information Systems
Ramapo College of NJ 1996 — 1998
Bachelor of Applied Science (BASc), Information Technology
Audrey Jackson's Stream Global Services Experience March 2009 - January 2010
Job Secretary at Law Office of M.C. Davis
Industry Law Practice
Experience
Law Office of M.C. Davis January 2014 - Present
Fox Restaurant Concepts August 2011 - April 2014
Stream Global Services March 2009 - January 2010
Skills
Customer Service, Sales, Telecommunications, Microsoft Office, Fax, Filing
Education
Rio Salado College
Law Office of M.C. Davis January 2014 - Present
Fox Restaurant Concepts August 2011 - April 2014
Stream Global Services March 2009 - January 2010
Skills
Customer Service, Sales, Telecommunications, Microsoft Office, Fax, Filing
Education
Rio Salado College
Vicki Milner's Stream Global Services Experience June 1996 - April 2009
Job Experienced Call Center Director
Industry Outsourcing/Offshoring
Experience
Texas Dept Of Public Safety May 2013 - Present
Sitel August 2009 - March 2012
Stream Global Services June 1996 - April 2009
Skills
Call Center, Workforce Management, ACD, Account Management, Avaya, BPO, Business Process..., CRM, Call Center Development, Call Centers, Capacity Planning, Change Management, Coaching, Contact Center..., Contact Centers, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Employee Engagement, Employee Relations, Employee Training, Forecasting, IEX, Inbound Marketing, Leadership, Management, Offshoring, Operations Management, Outsourcing, Performance Management, Process Improvement, Quality Assurance, Recruiting, Service Delivery, Sla, Team Building, Team Leadership, Team Management, Telecommunications, Telemarketing, Training, Transition Management, Troubleshooting, Vendor Management
Education
Collin College 2013 — 2016
Associate of Arts and Sciences (AAS), Cyber Security
SMU 1997 — 1997
Texas Dept Of Public Safety May 2013 - Present
Sitel August 2009 - March 2012
Stream Global Services June 1996 - April 2009
Skills
Call Center, Workforce Management, ACD, Account Management, Avaya, BPO, Business Process..., CRM, Call Center Development, Call Centers, Capacity Planning, Change Management, Coaching, Contact Center..., Contact Centers, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Employee Engagement, Employee Relations, Employee Training, Forecasting, IEX, Inbound Marketing, Leadership, Management, Offshoring, Operations Management, Outsourcing, Performance Management, Process Improvement, Quality Assurance, Recruiting, Service Delivery, Sla, Team Building, Team Leadership, Team Management, Telecommunications, Telemarketing, Training, Transition Management, Troubleshooting, Vendor Management
Education
Collin College 2013 — 2016
Associate of Arts and Sciences (AAS), Cyber Security
SMU 1997 — 1997
Ryan Carmody's Stream Global Services Experience April 2008 - Present
Job Support Professional at Stream Global Services
Industry Outsourcing/Offshoring
Experience
Stream Global Services April 2008 - Present
Apple Cellar Bakery September 2007 - March 2008
Coming Attractions Theatres July 2005 - August 2007
Noble Stores Dairy Queen, LLC April 2005 - July 2005
Coming Attractions Theatres January 2004 - June 2004
Regal Entertainment Group January 2001 - October 2003
Education
Southern Oregon University 2003 — 2008
Criminology and Criminal Justice
Stream Global Services April 2008 - Present
Apple Cellar Bakery September 2007 - March 2008
Coming Attractions Theatres July 2005 - August 2007
Noble Stores Dairy Queen, LLC April 2005 - July 2005
Coming Attractions Theatres January 2004 - June 2004
Regal Entertainment Group January 2001 - October 2003
Education
Southern Oregon University 2003 — 2008
Criminology and Criminal Justice
Carolynn Keefe's Stream Global Services Experience November 2008 - 2010
Job EBank Representative at TD Bank Group
Industry Consumer Services
Experience
TD Bank Group February 2011 - Present
Stream Global Services November 2008 - 2010
Education
St. Clair College 2007 — 2008
Office Administration
TD Bank Group February 2011 - Present
Stream Global Services November 2008 - 2010
Education
St. Clair College 2007 — 2008
Office Administration
Glen Thonis's Stream Global Services Experience August 2011 - August 2012
Job Stabilization Consultant at Orchestra Software
Industry Computer Software
Experience
Orchestra Software September 2014 - Present
Orchestra Software August 2012 - Present
Stream Global Services August 2011 - August 2012
Skills
Business Intelligence, Business Process, ERP, Software Project..., Crystal Reports, Microsoft SQL Server, Business Analysis, Integration, Enterprise Software
Education
Saint Martin's College 2008 — 2010
Bachelor of Arts (B.A.), Business Administration, Management and Operations
Orchestra Software September 2014 - Present
Orchestra Software August 2012 - Present
Stream Global Services August 2011 - August 2012
Skills
Business Intelligence, Business Process, ERP, Software Project..., Crystal Reports, Microsoft SQL Server, Business Analysis, Integration, Enterprise Software
Education
Saint Martin's College 2008 — 2010
Bachelor of Arts (B.A.), Business Administration, Management and Operations
Claudia Kiersznowski's Stream Global Services Experience 2011 - 2011
Job Customer Service
Industry Medical Practice
Experience
Olson Medical Clinic August 2011 - Present
The University of South Dakota September 2008 - July 2012
Stream Global Services 2011 - 2011
Skills
Healthcare, Healthcare Management, Customer Service, Hospitals, EMR, Healthcare Information..., Medical Terminology, HIPAA, Cpr Certified, EHR, Medical Billing, Patient Safety, Clinical Research, Medical Records, Medical Devices, Medical Coding, Inpatient, PowerPoint, Microsoft Office, Microsoft Word, Data Entry, Public Speaking, Microsoft Excel, Research, Outlook, Patient Education, Medicaid, Vital Signs, Software Documentation, Informatics, Process Improvement, Epic Systems, ACLS, BLS, Leadership, Training, Orthopedics, Team Leadership, Team Building, Treatment, Budgets, Account Management, Management, Strategic Planning
Education
The University of South Dakota 2007 — 2010
Occupational Therapy/Therapist
Saint Louis University 2002 — 2006
Bachelor of Science (B.S.), Occupational Science
Olson Medical Clinic August 2011 - Present
The University of South Dakota September 2008 - July 2012
Stream Global Services 2011 - 2011
Skills
Healthcare, Healthcare Management, Customer Service, Hospitals, EMR, Healthcare Information..., Medical Terminology, HIPAA, Cpr Certified, EHR, Medical Billing, Patient Safety, Clinical Research, Medical Records, Medical Devices, Medical Coding, Inpatient, PowerPoint, Microsoft Office, Microsoft Word, Data Entry, Public Speaking, Microsoft Excel, Research, Outlook, Patient Education, Medicaid, Vital Signs, Software Documentation, Informatics, Process Improvement, Epic Systems, ACLS, BLS, Leadership, Training, Orthopedics, Team Leadership, Team Building, Treatment, Budgets, Account Management, Management, Strategic Planning
Education
The University of South Dakota 2007 — 2010
Occupational Therapy/Therapist
Saint Louis University 2002 — 2006
Bachelor of Science (B.S.), Occupational Science
Nicholas Langer's Stream Global Services Experience January 2001 - November 2010
Job Business Analyst at American Express Business Travel
Industry Financial Services
Experience
American Express Business Travel November 2010 - Present
Stream Global Services January 2001 - November 2010
Van Chevrolet June 2000 - January 2001
Skills
Business Analysis, Credit Cards, Requirements Gathering, Relationship Management, Process Improvement, Business Requirements, Vendor Management, SDLC, Business Process..., Change Management, Call Centers, Financial Services, User Acceptance Testing, Financial Analysis, Requirements Analysis
Education
Scottsdale Community College 2003 — 2013
Business Fastrack Certificate, Business Administration and Management, General
American Express Business Travel November 2010 - Present
Stream Global Services January 2001 - November 2010
Van Chevrolet June 2000 - January 2001
Skills
Business Analysis, Credit Cards, Requirements Gathering, Relationship Management, Process Improvement, Business Requirements, Vendor Management, SDLC, Business Process..., Change Management, Call Centers, Financial Services, User Acceptance Testing, Financial Analysis, Requirements Analysis
Education
Scottsdale Community College 2003 — 2013
Business Fastrack Certificate, Business Administration and Management, General
Duane Rawlins's Stream Global Services Experience 2007 - 2008
Job Certified Salesforce System Administrator
Industry Information Technology and Services
Experience
StarrForce August 2011 - Present
Savings Society, Inc. May 2010 - June 2011
Hewlett-Packard November 2008 - May 2010
Stream Global Services 2007 - 2008
Education
Southern Oregon University
Geology
StarrForce August 2011 - Present
Savings Society, Inc. May 2010 - June 2011
Hewlett-Packard November 2008 - May 2010
Stream Global Services 2007 - 2008
Education
Southern Oregon University
Geology
Thais Da Fonseca's Stream Global Services Experience September 2008 - June 2009
Job
Industry Computer Software
Experience
Guru Studio April 2012 - Present
Guru Studio December 2011 - Present
Hopedale Services Incorporated December 2010 - Present
Planet Geek August 2010 - Present
Stream Global Services September 2008 - June 2009
Experimental Architecture and Urban Design Office March 2007 - November 2007
Skills
Python, Maya, Java, HTML, AutoCAD, ArchiCAD, Comfortable working on..., English/Portuguese/Portu..., English-Portuguese/Portu..., Linux, Windows, Mac OS
Education
Queen's University 2010 — 2010
Bachelor of Science, Computer Science
Central Eastern Ontario Translation and Interpretation Services 2008 — 2008
Certified Interpreter, English-Portuguese/Portugues-English Interpretation and Translation
Federal University of Espirito Santo 2006 — 2007
Bachelor of Arts and Science, Architecture and Urban Design
Federal University of Espirito Santo Ballet School
1 year, Classical Ballet and Functional Anatomy
Princess Isabel School of Arts
Acrylic painting and drawing
Guru Studio April 2012 - Present
Guru Studio December 2011 - Present
Hopedale Services Incorporated December 2010 - Present
Planet Geek August 2010 - Present
Stream Global Services September 2008 - June 2009
Experimental Architecture and Urban Design Office March 2007 - November 2007
Skills
Python, Maya, Java, HTML, AutoCAD, ArchiCAD, Comfortable working on..., English/Portuguese/Portu..., English-Portuguese/Portu..., Linux, Windows, Mac OS
Education
Queen's University 2010 — 2010
Bachelor of Science, Computer Science
Central Eastern Ontario Translation and Interpretation Services 2008 — 2008
Certified Interpreter, English-Portuguese/Portugues-English Interpretation and Translation
Federal University of Espirito Santo 2006 — 2007
Bachelor of Arts and Science, Architecture and Urban Design
Federal University of Espirito Santo Ballet School
1 year, Classical Ballet and Functional Anatomy
Princess Isabel School of Arts
Acrylic painting and drawing
Tim Elfbrandt's Stream Global Services Experience August 2011 - October 2012
Job Accounts Payable Accountant at Pacific Bells
Industry Accounting
Experience
NOW CFO July 2013 - Present
Pacific Bells January 2013 - June 2013
Stream Global Services August 2011 - October 2012
ACS, a Xerox Company March 2010 - October 2010
Encompass Teleservices Inc. February 2002 - August 2005
Stream Global Services April 1997 - July 2001
Skills
Accounting, Quickbooks, Sage MAS500, Great Plains Software, Microsoft Office, Account Reconciliation, Account Management, Reconciliations, Excel, Access, Word, Windows, Mac OS X, DOS, IP Networking, HTML, PowerPoint, Government Accounting, Cost Accounting, Tax Law, IT Solutions, Troubleshooting, Troubleshooting Hardware, Computer Hardware..., Writing, Report Writing, Financial Reporting, Business Reporting, External Audiences, Internal Communications, Collaborative Working, Research, TCP/IP, Tax, Problem Solving, Documentation, Financial Analysis, Customer Service
Education
Portland State University - School of Business 2005 — 2008
3.1, Accounting
NOW CFO July 2013 - Present
Pacific Bells January 2013 - June 2013
Stream Global Services August 2011 - October 2012
ACS, a Xerox Company March 2010 - October 2010
Encompass Teleservices Inc. February 2002 - August 2005
Stream Global Services April 1997 - July 2001
Skills
Accounting, Quickbooks, Sage MAS500, Great Plains Software, Microsoft Office, Account Reconciliation, Account Management, Reconciliations, Excel, Access, Word, Windows, Mac OS X, DOS, IP Networking, HTML, PowerPoint, Government Accounting, Cost Accounting, Tax Law, IT Solutions, Troubleshooting, Troubleshooting Hardware, Computer Hardware..., Writing, Report Writing, Financial Reporting, Business Reporting, External Audiences, Internal Communications, Collaborative Working, Research, TCP/IP, Tax, Problem Solving, Documentation, Financial Analysis, Customer Service
Education
Portland State University - School of Business 2005 — 2008
3.1, Accounting
C.J. Speer's Stream Global Services Experience February 2014 - Present
Job Information Technology Workstudy at Southwest Florida College
Industry Information Technology and Services
Experience
Stream Global Services February 2014 - Present
Southwest Florida College March 2012 - Present
United States Marine Corps July 2005 - July 2009
Skills
Windows, Windows 7, Troubleshooting, Training, Team Building, Software Installation, Security, Optical Fiber, Networking, Management, Maintenance & Repair, Leadership, Disaster Recovery, Construction, Computer Hardware, Windows Server, System Administration, Project Management, Network Security, Program Management, Network Administration, Microsoft Office, Microsoft Exchange, Active Directory, DHCP, Hardware, IT Management, Information Technology, Software Documentation, Technical Support, VPN, Windows XP, Wireless Networking, Help Desk Support, Operating Systems, Antivirus, OS X
Education
Southwest Florida College 2011 — 2013
Bachelor of Applied Science (BASc), Information Technology and Security Systems, 3.7
Hillsborough Community College 2010 — 2011
Business/Commerce, General
Stream Global Services February 2014 - Present
Southwest Florida College March 2012 - Present
United States Marine Corps July 2005 - July 2009
Skills
Windows, Windows 7, Troubleshooting, Training, Team Building, Software Installation, Security, Optical Fiber, Networking, Management, Maintenance & Repair, Leadership, Disaster Recovery, Construction, Computer Hardware, Windows Server, System Administration, Project Management, Network Security, Program Management, Network Administration, Microsoft Office, Microsoft Exchange, Active Directory, DHCP, Hardware, IT Management, Information Technology, Software Documentation, Technical Support, VPN, Windows XP, Wireless Networking, Help Desk Support, Operating Systems, Antivirus, OS X
Education
Southwest Florida College 2011 — 2013
Bachelor of Applied Science (BASc), Information Technology and Security Systems, 3.7
Hillsborough Community College 2010 — 2011
Business/Commerce, General
Lori Chenoweth's Stream Global Services Experience 2010 - 2011
Job Accounts Payable Specialist at Gigaphoton USA, Inc.
Industry Outsourcing/Offshoring
Experience
Gigaphoton USA, Inc. January 2012 - Present
Stream Global Services 2010 - 2011
The Dussin Group January 2000 - June 2010
Prewitt Consulting Services LLC May 1996 - November 1999
Stoner Accounting Services September 1986 - May 1996
Skills
Accounts Payable, Accounting, Accounts Receivable, Payroll, Invoicing, General Ledger, Financial Statements, Microsoft Excel, Payments, Account Reconciliation, 10 Key, Data Entry, Bank Reconciliation, Great Plains Software, Call Center
Education
Seattle Pacific University 1977 — 1982
Bachelor, Elementary Education
Gigaphoton USA, Inc. January 2012 - Present
Stream Global Services 2010 - 2011
The Dussin Group January 2000 - June 2010
Prewitt Consulting Services LLC May 1996 - November 1999
Stoner Accounting Services September 1986 - May 1996
Skills
Accounts Payable, Accounting, Accounts Receivable, Payroll, Invoicing, General Ledger, Financial Statements, Microsoft Excel, Payments, Account Reconciliation, 10 Key, Data Entry, Bank Reconciliation, Great Plains Software, Call Center
Education
Seattle Pacific University 1977 — 1982
Bachelor, Elementary Education
Brent Priddy's Stream Global Services Experience May 2000 - January 2001
Job IT Support at First Preston Management
Industry Information Technology and Services
Experience
First Preston Management June 2001 - Present
Preston on the Lake 2007 - 2014
Lord & Taylor August 1996 - April 2004
Bain & Company January 2001 - April 2001
Stream Global Services May 2000 - January 2001
Rosewood Hotels & Resorts August 1997 - February 2000
Four Seasons Hotels and Resorts September 1994 - October 1995
Four Seasons Hotels and Resorts March 1990 - September 1994
Wilson Hotel Management 1987 - 1989
Skills
Windows XP Professional, Active Directory, Microsoft Office 2007, Microsoft Office 2010, Windows Vista, Windows 7, HP Webjet Admin, Purchasing, Customer Service, Security Clearance, Mitel Communications..., Process Improvement, Windows XP, Team Leadership, Outlook, Customer Satisfaction, Budgets, Office 2010, Strategic Planning, Microsoft Office, Sales, Training, Employee Training, Contract Negotiation, Operations Management, Management
Education
Southern Methodist University 1999 — 2000
Advanced Computer Education Center, Networking Technologies
University of Houston Conrad N Hilton College 1990 — 1992
Bachelor of Science, Hotel/Restaurant Management
The University of Memphis 1986 — 1989
Business
Briarcrest Christian School 1984 — 1986
HS Diploma
First Preston Management June 2001 - Present
Preston on the Lake 2007 - 2014
Lord & Taylor August 1996 - April 2004
Bain & Company January 2001 - April 2001
Stream Global Services May 2000 - January 2001
Rosewood Hotels & Resorts August 1997 - February 2000
Four Seasons Hotels and Resorts September 1994 - October 1995
Four Seasons Hotels and Resorts March 1990 - September 1994
Wilson Hotel Management 1987 - 1989
Skills
Windows XP Professional, Active Directory, Microsoft Office 2007, Microsoft Office 2010, Windows Vista, Windows 7, HP Webjet Admin, Purchasing, Customer Service, Security Clearance, Mitel Communications..., Process Improvement, Windows XP, Team Leadership, Outlook, Customer Satisfaction, Budgets, Office 2010, Strategic Planning, Microsoft Office, Sales, Training, Employee Training, Contract Negotiation, Operations Management, Management
Education
Southern Methodist University 1999 — 2000
Advanced Computer Education Center, Networking Technologies
University of Houston Conrad N Hilton College 1990 — 1992
Bachelor of Science, Hotel/Restaurant Management
The University of Memphis 1986 — 1989
Business
Briarcrest Christian School 1984 — 1986
HS Diploma
Roshaye Harris's Stream Global Services Experience January 2012 - October 2012
Job Full Time Student
Industry Computer Software
Experience
Stream Global Services January 2012 - October 2012
Skills
Salesforce.com..., Salesforce.com..., CRM, Force.com, SaaS, SFDC, Salesforce.com, Analytics, Business Intelligence, PaaS, Cloud Computing, Call Centers, Enterprise Software, Professional Services, Customer Experience, Customer Service, Customer Satisfaction
Education
State University of New York College at Potsdam 2015 — 2017
Bachelor’s Degree, Computer Science
Jefferson Community College 2012 — 2015
Associate’s Degree, Computer Information Technology
Stream Global Services January 2012 - October 2012
Skills
Salesforce.com..., Salesforce.com..., CRM, Force.com, SaaS, SFDC, Salesforce.com, Analytics, Business Intelligence, PaaS, Cloud Computing, Call Centers, Enterprise Software, Professional Services, Customer Experience, Customer Service, Customer Satisfaction
Education
State University of New York College at Potsdam 2015 — 2017
Bachelor’s Degree, Computer Science
Jefferson Community College 2012 — 2015
Associate’s Degree, Computer Information Technology
oliver baca's Stream Global Services Experience June 2011 - Present
Job Sales Agent at Stream Global Services
Industry Marketing and Advertising
Experience
Stream Global Services June 2011 - Present
xentel. inc April 2012 - May 2012
xentel. inc 2012 - 2012
Skills
Sales Abilities, Experience in..., Computers, Technical Support, Customer Service
Education
The University of New Mexico 1990 — 1993
Bachelor's degree, Crininal Justice
Santa Fe Community College 1988 — 1990
Stream Global Services June 2011 - Present
xentel. inc April 2012 - May 2012
xentel. inc 2012 - 2012
Skills
Sales Abilities, Experience in..., Computers, Technical Support, Customer Service
Education
The University of New Mexico 1990 — 1993
Bachelor's degree, Crininal Justice
Santa Fe Community College 1988 — 1990
Katie Chapin's Stream Global Services Experience November 2012 - Present
Job CRM database Tier 2 tech support at Stream Global Services
Industry Outsourcing/Offshoring
Experience
Convergys July 2014 - Present
Stream Global Services November 2012 - Present
Stream Global Services June 2013 - March 2014
Stream Global Services October 2011 - November 2012
Mercy Long term short term care 2009 - 2009
Stream Global Services July 2007 - September 2008
Skills
Customer Service, Problem Solving, Troubleshooting, Training, Management, Cloud Computing, Customer Satisfaction, System Administration, Typing, Phone Skills, Phone Etiquette, Microsoft Word, Windows Phone, Microsoft Office, Microsoft Excel, Leadership, Communication, Time Management
Education
Southern New Hampshire University 2015 — 2019
Bachelor's degree, Information Technology
Gouverneur Jr. Sr. High School 2000 — 2004
Regents Diploma, General
Convergys July 2014 - Present
Stream Global Services November 2012 - Present
Stream Global Services June 2013 - March 2014
Stream Global Services October 2011 - November 2012
Mercy Long term short term care 2009 - 2009
Stream Global Services July 2007 - September 2008
Skills
Customer Service, Problem Solving, Troubleshooting, Training, Management, Cloud Computing, Customer Satisfaction, System Administration, Typing, Phone Skills, Phone Etiquette, Microsoft Word, Windows Phone, Microsoft Office, Microsoft Excel, Leadership, Communication, Time Management
Education
Southern New Hampshire University 2015 — 2019
Bachelor's degree, Information Technology
Gouverneur Jr. Sr. High School 2000 — 2004
Regents Diploma, General
Henry E. Peters's Stream Global Services Experience February 2005 - January 2007
Job Global Executive Recruiter
Industry Management Consulting
Experience
Global Staffer February 2012 - Present
Confidential January 2007 - February 2012
Stream Global Services February 2005 - January 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, C++
Education
San Jose State University
Global Staffer February 2012 - Present
Confidential January 2007 - February 2012
Stream Global Services February 2005 - January 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, C++
Education
San Jose State University
Michelle O'Neil's Stream Global Services Experience August 2013 - August 2014
Job Data Quality Professional at CLIENTSFirst Consulting
Industry Information Services
Experience
CLIENTSFirst Consulting June 2014 - Present
Stream Global Services August 2013 - August 2014
Stream Global Services October 2012 - August 2013
Stream Global Services April 2011 - October 2012
Stream Global Services October 2010 - December 2010
Stream Global Services August 2008 - October 2010
Skills
Call Center Development, Quality Assurance, Customer Satisfaction, Training, Service Desk, Recruiting, Team Leadership, Coaching, Management, Process Improvement, CMS, HTML, Apple, Windows, Adobe, Sourcing, Advertising, Research, Microsoft Office, Blogging, Environmental Services, HIPAA, OSHA, Confidentiality, Workforce Management, Customer Retention, Outsourcing, Technical Support, Customer Service, Customer Experience, Time Management, Leadership, Call Centers, Hiring, Team Management, Performance Management, Customer Support, Software Documentation
Education
W3Schools.com 2013 — 2013
HTML5, CSS, XML
San Jacinto College 2002 — 2003
Computer Science
CLIENTSFirst Consulting June 2014 - Present
Stream Global Services August 2013 - August 2014
Stream Global Services October 2012 - August 2013
Stream Global Services April 2011 - October 2012
Stream Global Services October 2010 - December 2010
Stream Global Services August 2008 - October 2010
Skills
Call Center Development, Quality Assurance, Customer Satisfaction, Training, Service Desk, Recruiting, Team Leadership, Coaching, Management, Process Improvement, CMS, HTML, Apple, Windows, Adobe, Sourcing, Advertising, Research, Microsoft Office, Blogging, Environmental Services, HIPAA, OSHA, Confidentiality, Workforce Management, Customer Retention, Outsourcing, Technical Support, Customer Service, Customer Experience, Time Management, Leadership, Call Centers, Hiring, Team Management, Performance Management, Customer Support, Software Documentation
Education
W3Schools.com 2013 — 2013
HTML5, CSS, XML
San Jacinto College 2002 — 2003
Computer Science
Nick Gratch's Stream Global Services Experience January 2002 - January 2003
Job Workforce Program Specialist 1 at New York State Department of Labor
Industry Government Administration
Experience
New York State Department of Labor December 2013 - Present
New York State Department of Labor June 2009 - December 2013
Impact Resource Group January 2008 - May 2009
Price Chopper Supermarkets November 2005 - January 2008
US Army October 2001 - October 2004
Stream Global Services January 2002 - January 2003
Skills
Public Speaking, Team Building, Customer Service, Training, Leadership, Interviews, Employee Benefits, Retail, Logistics, Government, Policy, Call Centers, Technical Support, Army, Employee Training, Employee Relations, Coaching, Human Resources, Leadership Development, Recruiting, Program Management, Organizational..., Community Outreach, Store Management, Conflict Resolution, Administration
Education
SUNY Empire State College 2011 — 2014
Master of Arts (M.A.), Labor and Industrial Relations
State University of New York at Oswego
M.A, Counseling & Psychological Services
State University of New York at Oswego 2001 — 2007
Bachelor Arts, American History, Minor in Political Science
New York State Department of Labor December 2013 - Present
New York State Department of Labor June 2009 - December 2013
Impact Resource Group January 2008 - May 2009
Price Chopper Supermarkets November 2005 - January 2008
US Army October 2001 - October 2004
Stream Global Services January 2002 - January 2003
Skills
Public Speaking, Team Building, Customer Service, Training, Leadership, Interviews, Employee Benefits, Retail, Logistics, Government, Policy, Call Centers, Technical Support, Army, Employee Training, Employee Relations, Coaching, Human Resources, Leadership Development, Recruiting, Program Management, Organizational..., Community Outreach, Store Management, Conflict Resolution, Administration
Education
SUNY Empire State College 2011 — 2014
Master of Arts (M.A.), Labor and Industrial Relations
State University of New York at Oswego
M.A, Counseling & Psychological Services
State University of New York at Oswego 2001 — 2007
Bachelor Arts, American History, Minor in Political Science
Nicholas Maddens's Stream Global Services Experience October 2005 - April 2007
Job Customer Account Expert at Comcast Cable
Industry Telecommunications
Experience
Comcast Cable October 2010 - Present
Comcast Cable October 2010 - November 2011
Comcast 2011 - 2011
Emeritus April 2008 - September 2010
Stream Global Services October 2005 - April 2007
Skills
VoIP, Telecommunications, Call Centers, Broadband, Wireless, IP, Telephony, Troubleshooting, Ethernet, Customer Satisfaction, Vendor Management, Customer Service, Customer Retention, Fiber Optics, TCP/IP, Computer Network..., Customer Experience, Team Leadership, MPLS, Direct Sales, Cisco Technologies, Process Improvement
Education
State College of Florida-Manatee-Sarasota 2007 — 2012
Durant senior high 1999 — 2003
Comcast Cable October 2010 - Present
Comcast Cable October 2010 - November 2011
Comcast 2011 - 2011
Emeritus April 2008 - September 2010
Stream Global Services October 2005 - April 2007
Skills
VoIP, Telecommunications, Call Centers, Broadband, Wireless, IP, Telephony, Troubleshooting, Ethernet, Customer Satisfaction, Vendor Management, Customer Service, Customer Retention, Fiber Optics, TCP/IP, Computer Network..., Customer Experience, Team Leadership, MPLS, Direct Sales, Cisco Technologies, Process Improvement
Education
State College of Florida-Manatee-Sarasota 2007 — 2012
Durant senior high 1999 — 2003
Justin Gamez's Stream Global Services Experience September 2005 - February 2006
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
IBM March 2007 - January 2010
Stream Global Services September 2005 - February 2006
Manpower Professional July 2005 - September 2005
Telvista Inc. July 2003 - January 2005
Software Spectrum June 2002 - June 2003
Education
Remington College 2001 — 2002
Associate Degree; Associate of Applied Science, Computer Information Systems
IBM March 2007 - January 2010
Stream Global Services September 2005 - February 2006
Manpower Professional July 2005 - September 2005
Telvista Inc. July 2003 - January 2005
Software Spectrum June 2002 - June 2003
Education
Remington College 2001 — 2002
Associate Degree; Associate of Applied Science, Computer Information Systems
DAVEN DAVIS's Stream Global Services Experience October 2011 - October 2012
Job Chief Technology Officer/ Salesforce Administrator
Industry Information Technology and Services
Experience
C2E Healthcare Inc April 2015 - Present
DAVEN DAVIS Inc. October 2012 - Present
Titan Services March 2014 - April 2015
Nolan Construction November 2013 - March 2014
$9.99 Shoes March 2013 - September 2013
Stream Global Services October 2011 - October 2012
Skills
Salesforce.com..., Microsoft Office, Customer Retention, Task Driven, Project Planning, Teacher Training, Technical Support
Education
State University of New York College of Environmental Sciences and Forestry 2000 — 2004
C2E Healthcare Inc April 2015 - Present
DAVEN DAVIS Inc. October 2012 - Present
Titan Services March 2014 - April 2015
Nolan Construction November 2013 - March 2014
$9.99 Shoes March 2013 - September 2013
Stream Global Services October 2011 - October 2012
Skills
Salesforce.com..., Microsoft Office, Customer Retention, Task Driven, Project Planning, Teacher Training, Technical Support
Education
State University of New York College of Environmental Sciences and Forestry 2000 — 2004
Brendan Welch's Stream Global Services Experience January 2009 - April 2009
Job Customer Service Representative at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services June 2009 - Present
Stream Global Services January 2009 - April 2009
Circuit City February 2006 - January 2009
Skills
Call Centers, Avaya, Contact Centers, BPO, Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Technical Support, Troubleshooting, Workforce Management, Call Center Development, Telemarketing, Customer Support
Education
St. Petersburg College 2013 — 2014
APAC Customer Services June 2009 - Present
Stream Global Services January 2009 - April 2009
Circuit City February 2006 - January 2009
Skills
Call Centers, Avaya, Contact Centers, BPO, Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Technical Support, Troubleshooting, Workforce Management, Call Center Development, Telemarketing, Customer Support
Education
St. Petersburg College 2013 — 2014
Angela Partipilo's Stream Global Services Experience November 2010 - June 2013
Job Accounts Receivables at Overton Safety Training Inc
Industry Education Management
Experience
Overton Safety Training Inc August 2013 - Present
Stream Global Services November 2010 - June 2013
Westech Consulting, Inc. December 2004 - August 2008
Skills
Bookkeeping, Network Control..., Mainframe Computer..., Balance Clerk, Quick Books Specialist
Education
Spokane Community College 1975 — 1976
Certificate, Key Punch Course
Spokane West Valley High School 1973 — 1976
High School Diploma
Overton Safety Training Inc August 2013 - Present
Stream Global Services November 2010 - June 2013
Westech Consulting, Inc. December 2004 - August 2008
Skills
Bookkeeping, Network Control..., Mainframe Computer..., Balance Clerk, Quick Books Specialist
Education
Spokane Community College 1975 — 1976
Certificate, Key Punch Course
Spokane West Valley High School 1973 — 1976
High School Diploma
Jordan Hilton's Stream Global Services Experience November 2008 - October 2009
Job Ops Analyst at Yahoo
Industry Internet
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY