Experience
CHG  June 2006 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   May 1998 - January 2005
AAA Mid-Atlantic  July 1996 - May 1998
Renaissance Cruises  June 1995 - May 1996

Skills
Recruiting, Cold Calling, Account Management, Sales, Customer Service, Applicant Tracking..., Sales Management, Technical Recruiting, Travel Planning, Contract Recruitment, Sourcing, New Business Development, Direct Sales, Temporary Placement, Customer Retention, Marketing, Human Resources, Negotiation, Sales Operations

Education
Northern Virginia Community College

West Virginia University

Experience
Ak-Chin Indian Community  March 2014 - December 2014
AAA Northern California, Nevada & Utah Insurance Exchange   September 2012 - March 2013
Ticketmaster  October 2006 - November 2011
Pearson Education  November 2005 - August 2006
Ticketmaster  November 2004 - November 2005
Alpha Omega Publications  April 2003 - October 2004
Sprint  May 1997 - November 2001
Information Builders  February 1994 - May 1997

Skills
Technical Writing, Business Analysis, Flow Diagrams, Process Analysis, Needs Analysis, Editing, Business Requirements, Gap Analysis, Requirements Gathering, Requirements Analysis, Requirements..., Learning Management..., Enterprise Analysis, Instructional Design, Performance Improvement, Software Documentation, Project Management, Management, Access, Analysis

Education
Missouri State University   1990 — 1992
B.A., English

Experience
Sutter Health  August 2015 - Present
Kaiser Permanente  June 2014 - Present
San Francisco AACN Chapter  June 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   November 2005 - December 2008
Moonstruck Chocolate Co.  October 2001 - August 2004

Skills
Spanish, NRP, ACLS, BLS, Epic Systems, iMovie, PowerPoint, Training, Microsoft Word, Outlook, Leadership, Customer Service, Customer Satisfaction, Software Documentation, Team Building, Microsoft Excel, Healthcare, Social Media, CPR Certified, Patient Safety

Education
Samuel Merritt University   2011 — 2012
Bachelor of Science (B.S.), Nursing

San Joaquin Delta College   2006 — 2010
Associate's degree, Natural Sciences

Experience
Comcast  August 2007 - Present
Stonewood Insurance Company  November 2005 - March 2006
AAA Northern California, Nevada & Utah Insurance Exchange   February 2003 - November 2005

Skills
Telephony, Performance Management, Call Center, Customer Satisfaction, Customer Experience, Customer Retention, Telecommunications, Customer Service, Coaching, Operations Management, Call Center Development, Leadership, Troubleshooting, Sales, Team Building, Change Management, Blended Learning, Workforce Management, Account Management, Broadband, Direct Sales, Team Leadership, Vendor Management, Process Improvement, Call Centers, ADDIE, Cross-functional Team..., Training, Needs Analysis, Employee Engagement, Recruiting, Networking, Training Delivery, Management, Onboarding, Workforce Planning, Instructional Design, Employee Relations, Employee Training, Instructor-led Training, Leadership Development, Training Facilitation, Captivate, Talent Management, Interviews, Organizational..., Succession Planning, Organizational..., Human Resources, Workshop Facilitation

Education
Sacramento City College   1995 — 1998

C.K. McClatchy H.S.   1991 — 1995

Experience
CSAA Insurance Group  July 2012 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   March 2012 - July 2012
Professional Team Search   May 2010 - March 2012
Adultcare Assistance Homecare   May 2008 - July 2011

Skills
Technical Recruiting, Full-cycle Recruiting, Salary Negotiation, Staffing Services, Applicant Tracking..., Contract Recruitment, Sourcing, Internet Recruiting, Screening, Permanent Placement, Talent Acquisition, Staffing Industry, Candidate Screening, Reference Checking, Direct Sourcing, Job Posting, Candidate Selection

Education
Rio Salado College   2009 — 2011

Experience
ACE Group  May 2015 - Present
ACE Group  September 2013 - April 2015
AAA Northern California, Nevada & Utah Insurance Exchange   March 2012 - August 2013
AAA Northern California, Nevada & Utah Insurance Exchange   May 2010 - March 2011
AAA Northern California, Nevada & Utah Insurance Exchange   March 2010 - May 2010

Skills
Property, Negotiation, Policy, Claim, Residential Homes, Customer Service, Legal Liability, General Insurance, Claims Handling, Homeowners, Insurance, Property, Liability, Commercial Lines, Casualty, Commercial Insurance, Claims Management

Education
University of Central Oklahoma   2005 — 2009
Bachelor of Arts (B.A.), English

Experience
Enterprise Crude Oil   October 2014 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   June 2010 - April 2012
Williams-Sonoma call center   September 2009 - May 2010
Cingular Wireless call center   March 2005 - September 2006
Metro Technology Center - Aviation Center   July 2003 - January 2005

Skills
Microsoft Office, PowerPoint, Microsoft Word, Customer Service, Research, Teamwork, Windows, Event Planning, Love to Cook, Cooking, Coordination, Events, Food, Early Childhood..., BHRS (behavioral health..., Leadership, Access, Data Entry, Customer Satisfaction, Training

Education
Oklahoma Christian University   2012 — 2014
Master of Business Administration (M.B.A.), Organizational Leadership

Southwestern Christian University   2010 — 2012
Bachelor's degree, Business Leadership

Experience
National Council on Alcoholism and Drug Dependence - Sacramento Region Affiliate   September 2014 - Present
R.U. Ready for change   January 2014 - May 2014
AAA Northern California, Nevada & Utah Insurance Exchange   2005 - 2009
Diversified Collection Services  August 2003 - August 2005

Skills
Microsoft Excel, Microsoft Word, Fitness, Coaching, Team Building, Event Planning, Social Networking, Leadership Development, Customer Service, Wellness, Chemical Dependency, Community Outreach, Mental Health, Psychotherapy

Education
American River College   2010 — 2014
Associate of Arts (A.A.), Human Services, Substance Abuse Counselor

San Joaquin Delta College   1998 — 1999

Experience
San Francisco Health Plan  October 2013 - Present
Delta Dental  January 2004 - December 2012
Delta Dental  January 2001 - December 2003
Delta Dental  January 2000 - December 2000
Delta Dental  July 1995 - December 1999
Bank of America  July 1992 - June 1995
AAA Northern California, Nevada & Utah Insurance Exchange   October 1990 - July 1992
Bank of California  March 1990 - September 1990
Bank of America  November 1985 - December 1989
Bechtel Corporation  June 1982 - November 1985

Skills
Leadership, IT architecture, Technical Writing, Databases, IBM Mainframe, Change Control, CICS, Architecture, Software Development, SDLC, Testing, Mainframe, Data Migration, Requirements Gathering, Requirements Analysis, Microsoft SQL Server, Architectures

Education
Oxford University   1970 — 1973
BA (Hons), Chemistry

Dulwich College, London   1963 — 1969

Experience
Unites Health Group   June 2015 - Present
Livanta, LLC  September 2014 - June 2015
Las Vegas Recovery Center  July 2013 - April 2014
Sutter Health  October 2008 - July 2013
Travelers  January 2007 - October 2008
KC Home Care   June 2005 - January 2007
AAA Northern California, Nevada & Utah Insurance Exchange   August 2003 - June 2005

Skills
Healthcare, Healthcare Management, Health Insurance, Commercial Insurance, Benefits Administration, Customer Service, Medical Billing, Emergency Room, Patient Advocacy, Patient Access..., Training, Nursing, Employee Benefits, Administration, HIPAA, Insurance, Managed Care, Medicare, EHR, Epic Systems, Medicaid, Medical Terminology, Utilization Management, Public Health, Patient Safety, Inpatient, Case Management, JCAHO, EMR, Medical Records, Medicine

Education
University of Phoenix   2006 — 2010
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management

Experience
U.S. Department of Veterans Affairs   October 2013 - Present
Department of Veterans Affairs  October 2013 - Present
University Medical Center of Southern Nevada  April 2010 - October 2013
Nevada Heart &VascularLongford Medical   December 2008 - August 2010
Gastroenterology Consultants  November 2007 - December 2008
Adaptive Health Medical Billing Service   April 2006 - December 2007
UC Davis Health System  April 1998 - October 2005
AAA Northern California, Nevada & Utah Insurance Exchange   January 1995 - May 1998

Skills
Process Improvement, Public Speaking, System Administration, Management, Financial Analysis, Change Management, Access, Data Entry, Operations Management, Account Reconciliation, Accounts Payable, Contract Negotiation, General Ledger, Teaching, Program Management, Medical Terminology, Leadership Development, SAP, Cpr Certified, Community Outreach, Administrative..., QuickBooks, Software Documentation, Medicare, Insurance, Microsoft Word, Accounting, Financial Reporting, Training, Healthcare Management, Financial Statements, Spreadsheets, Revenue Cycle Management, HIPAA, Medicaid, Policy, Clinical Research, Medical Billing, Medical Coding, Hospitals, Healthcare, Data Analysis, Healthcare Information..., Inpatient, EMR, Invoicing, Physicians, Outlook, Customer Service

Education
Sacramento city   1994 — 1994
Business Administration (BBA)

University of California, Davis   1994 — 1994
Hospital Reimbursement, Accounting and Finance

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   January 2013 - Present
MetLife Auto & Home  November 1996 - February 2012
MetLife Auto & Home  1996 - 2012

Skills
Fundraising, Sales Management, Customer Service, Commercial Insurance, Property & Casualty..., Account Management, Insurance

Education
Monroe Community College

Experience
AAA Mid-Atlantic  July 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   January 2011 - June 2013
Keystone Insurance Company  October 2008 - January 2011
Keystone Insurance Company  June 1999 - October 2008
Keystone Insurance Company  October 1998 - June 1999
Keystone Insurance Company  May 1995 - October 1998
ARAMARK  January 1994 - May 1995

Skills
Financial Analysis, Financial Planning, Financial Reporting, Financial Accounting, Budget Development, Capital Budgeting, Budget Management, Budget Analysis, PeopleSoft, Sungard, Microsoft Office, Staff Supervision, Project Coordination, Reconciliations, Month End Close, Statutory Reporting, Strategic Financial..., Budgets, GAAP, Insurance, Account Reconciliation, Accounting, Variance Analysis, General Ledger, Sarbanes-Oxley Act, Accounts Receivable, Hyperion Enterprise

Education
Temple University - Fox School of Business and Management   1997 — 2001
MBA, Finance

Temple University   1988 — 1992
BBA, Accounting

University of Delaware

Experience
State Farm  May 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   May 2012 - Present
AAA Insurance Exchange   May 2012 - August 2012
Enterprise Rent-A-Car  May 2011 - August 2011
Charon Lawn Services   May 2004 - October 2010
St. Gregory’s University   August 2009 - May 2010

Skills
Microsoft Excel, PowerPoint, Microsoft Word, Photoshop, Customer Service, Research

Education
St Gregory's University   2008 — 2010

Oklahoma State University
Bachelor of Science, Business Administration; General Business

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   March 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   March 2011 - March 2012
AAA Northern California, Nevada & Utah Insurance Exchange   January 2010 - March 2011
AAA Northern California, Nevada & Utah Insurance Exchange   September 2009 - December 2009

Skills
Insurance, Property & Casualty..., Claims, Homeowners, Account Management, Legal Liability, Claims Management, Claim, Relationship Management, Risk Management, Employee Benefits, Commercial Insurance, Property Damage, Liability

Education
University of Central Oklahoma   2011 — 2012
Master of Business Administration, Business Administration

Univeristy of Central Oklahoma   2003 — 2007
Bachelor of Arts, Criminal Justice

Experience
TD Ameritrade  November 2006 - Present
Capital One  2000 - 2006
AAA Northern California, Nevada & Utah Insurance Exchange   1996 - 1999
IA Interior Architects  1997 - 1998
Bank of America  1986 - 1996
Nurseryland Garden Centers, Inc., a Pier 1 Company   1983 - 1986

Skills
Corporate Real Estate, Real Estate Transactions, Lease Negotiations, Real Estate Development, Contract Negotiation, Real Estate Economics, Commercial Real Estate, Property Management, Acquisitions, Investment Properties, Negotiation, REIT, Facilities Management, Disposition, Transaction Management, Real Estate, Construction, Budgets, Land Acquisition, Strategic Planning, Market Analysis, Relocation, Entitlements, Contract Management, Selling, Lease Administration, Location Intelligence, Portfolio Management, Leases, Property

Education
Texas A&M University
Business Administration & Engineering

Thomas Jefferson School of Law
BSL, JD, Law

Experience
Kinetic Concepts  June 2014 - Present
Kinetic Concepts  December 2013 - Present
Wynn Las Vegas  November 2011 - September 2013
AAA Northern California, Nevada & Utah Insurance Exchange   May 2011 - November 2011
786 LLC   June 1999 - December 2010

Skills
Hotels, Event Management, Negotiation, Payroll, Budgets, Entertainment, Management, Program Management, Recruiting, Time Management, Training, Policy, Account Management, Customer Service, Sales Operations, Leadership, Purchasing

Education
Metropolitan State College of Denver   1999 — 2003
Bachelor of Science (B.S.), Computer and Information Systems

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   October 2012 - Present
Ascendant Technology, an Avnet (AVT) company   December 2006 - October 2012
IBM India  2003 - 2006
Premier Technology Group  February 2000 - June 2003

Skills
Big Data, Hadoop, Flume, ElasticSearch, Play Framework, MapReduce, Apache Spark, Scala, Sqoop, SOA, Java Enterprise Edition, Web Services, Hive, Websphere, WebSphere Portal, JavaScript, Java, Enterprise Architecture, Spring, WebSphere Application..., Hibernate, Agile Methodologies, SOAP, Architecture, J2EE, Mobile Applications, OSGi, Memcached, MongoDB, HTML5, jQuery, PhoneGap, SAML 2.0, AngularJS, Akka, R, Architectures, WebSphere, Spring Framework

Education
Center for development of advanced computing, Hyderabad   1999 — 2000
Advanced Diploma in Computing, Java, C++, Oracle

North Maharashtra University   1994 — 1998
Bachelor of Enginnering

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   November 2012 - Present
HP Enterprise Services  March 2005 - October 2012
EDS, an HP Company  February 2004 - February 2005
Del Monte Foods  February 1986 - February 2004

Skills
Websphere, SDLC, Requirements Analysis, WebSphere Application..., Solaris, WebSphere MQ, Enterprise Architecture, Unix, IBM Mainframe

Education
University of Michigan   1971 — 1973
Philosophy

Experience
Tapingo  April 2014 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   January 2013 - December 2013
The Auto Club Group  October 2010 - October 2012
Riemser Dental   February 2009 - September 2009
Enterprise Rent-A-Car  March 2005 - January 2009

Skills
Sales, Negotiation, Business Development, Management, Strategy, Account Management, Sales Management, Cold Calling, Customer Service, Team Building, Sales Process, Customer Satisfaction, Sales Operations, Customer Retention, Direct Sales

Education
Rutgers, The State University of New Jersey-New Brunswick   2003 — 2005
Bachelor of Arts (B.A.), History

Experience
Honeywell Aerospace  August 2014 - Present
State Farm  August 2013 - August 2014
AAA Northern California, Nevada & Utah Insurance Exchange   February 2012 - July 2013
Bureau of Land Management  November 2009 - August 2011
ALTA IT Services  September 2008 - November 2009

Skills
Procurement, Budget Allocation, Microsoft Office, Database Design, Database Management, Data Entry, Budget Tracking, Budget Management, Expense Reports, Expense Management, Account Reconciliation, Accounts Payable, Accounts Receivable, Annual Planning, Annual Reports, Internal Audit, Travel Management, Filing, SharePoint, drafting official..., Mailings, multi-phone line system, Reception, Budgets, Microsoft Excel, GL Coding, Auditing, Access, Management, Invoicing, Administrative..., Outlook, Analysis, Leadership, Spreadsheets, Accounting, Financial Statements, Microsoft Word, Program Management, Research, Expenses, Training

Education
University of Phoenix   2013 — 2014
Master's of Science in Accountacy, Accounting, 3.5

University of Phoenix   2009 — 2012
Bachelor of Business Administration (B.B.A.), Accounting and Business/Management

University of Phoenix   2009 — 2011
Associates, Business Administration

Experience
Mercury Insurance  July 2008 - Present
Gainsco  February 2008 - June 2008
AAA Northern California, Nevada & Utah Insurance Exchange   January 2007 - January 2008
Progressive Insurance  June 2003 - January 2007
Progressive Insurance  September 1998 - May 2003
Progressive Insurance  January 1995 - August 1998
Progressive Insurance  October 1990 - December 1994

Education
Case Western Reserve University - Weatherhead School of Management   1994 — 1996
Master of Business Administration (M.B.A.), Marketing

The Ohio State University   1985 — 1989
Bachelor of Science (B.S.), Marketing

Experience
Assembly of The Republic of Macedonia   May 2015 - August 2015
Progressive Medical, Inc.   July 2013 - March 2014
AAA Northern California, Nevada & Utah Insurance Exchange   October 2012 - April 2013
Academy Riding Stables   March 2011 - October 2012
Youth with A Mission: Network For Stategic Initiatives   September 2010 - September 2012

Skills
Microsoft Excel, Public Speaking, Microsoft Office, Analysis, Microsoft Word, PowerPoint, Customer Service, Research, Logistics Management, Windows, Leadership, Spanish, Team Building, Strategic Planning

Education
The Ohio State University   2014 — 2018
Bachelor's Degree, Arabic

The Ohio State University   2014 — 2018
Bachelor's Degree, Political Science: International Relations

Cadre Leadership Academy   2008 — 2010
Associate's degree, Applied Leadership

Experience
private enterprise  January 2015 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   September 2002 - March 2012
Landor Associates  April 2000 - June 2002
Landor Associates  June 1990 - June 2000

Skills
Brand Development, Strategy, Creative Direction, Brand Management, Internal Communications, Marketing, Leadership, Program Management, Management, Change Management, Brand Architecture, Project Management, Retail, Process Improvement, Team Leadership, Corporate Identity, PowerPoint, Branding & Identity, Microsoft Word, Microsoft Excel, Microsoft Office, Marketing Communications, Customer Service, Corporate Branding, Marketing Strategy, Positioning, Brand Implementation, InDesign, Integrated Marketing

Education
University of California, Santa Barbara
Bachelor of Arts (B.A.), Art

Experience
Quicken Loans  January 2014 - Present
Simmers Financial Group   February 2012 - March 2014
Wells Fargo  May 2011 - January 2012
AAA Northern California, Nevada & Utah Insurance Exchange   July 2009 - April 2011
AAA MSC   July 2009 - April 2011
Cornerstone America  August 2008 - July 2009
Discover Financial Services  May 2006 - July 2008
Field Lining Systems Inc   October 2004 - January 2006
RPM Associates Inc   January 2002 - September 2004

Skills
Supervising, Job Coaching, Management, Sales Management, Sales Presentations, Project Planning, Project Management, System Testing, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook Express, Time Management, Integration Testing, Direct Sales, Personal Training, Training, Coaching, Accounting, Accounts Receivable, Accountability, Goal Oriented, Goal-driven leader, Team Leadership, Leadership Development, Leadership, Driving License, Insurance, Health Insurance, Life Insurance, General Insurance, Phone Skills, Phone Etiquette, Avaya, Compliance, Computer Proficiency, Outside Sales, iPhone, Invoicing, Warehouse Management, Cataloging

Education
Kaplan University   2011 — 2014
Bachelor of Applied Science (B.A.Sc.), Business Administration

Rio Salado College

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   January 2012 - Present
Family of Christ Lutheran Church  January 2011 - January 2012
Insurance Consultants International   September 2010 - January 2012
University of Colorado at Boulder  August 2007 - July 2010

Skills
Microsoft Office, PowerPoint, Research, Microsoft Excel, Public Speaking, Customer Service, Microsoft Word, Teaching, Community Outreach, Time Management

Education
University of Colorado Boulder   2006 — 2010
BA, History and Ethnic Studies

Pine Creek High School   2002 — 2006

Experience
CSAA Insurance Group  September 2014 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   June 2012 - September 2014
Bakerjian Insurance Services   December 2010 - June 2012
Fireman's Fund Insurance Company  July 2006 - December 2010
GeoVera Holdings, Inc.   July 1999 - May 2006
Brown and Riding Insurance Services   November 1996 - July 1999

Skills
Underwriting, Mergers, Product Development, Insurance, Financial Modeling, Financial Analysis, Strategic Planning, Due Diligence, Budgeting, Budgets, Forecasting, Financial Reporting, Mergers & Acquisitions, Property & Casualty..., Business Analysis, Risk Management, Soccer, Program Management, Banking, Finance, Management, Financial Risk, Accounting, Analysis, Pricing, Data Analysis, Leadership, Strategy, Negotiation, Team Management, Process Improvement, Business Process..., Financial Accounting, Strategic Financial..., Budget Forecasts, Budget Process, Operating Budgets, Operations Management, Financial Forecasting, Corporate Finance, Claims Management, Close Attention to..., Flexibility, Product Management, Start-ups, Strategic Human...

Education
Tulane University - A.B. Freeman School of Business   1986 — 1990
M. B. A., Finance

Towson University   1980 — 1984
B. A., Economics

Svendborg Statsgymnasium   1979 — 1980
Exchange Student

Experience
GWAVA  April 2014 - Present
GWAVA  August 2012 - April 2014
GroupLink  November 2007 - August 2012
EVERGREEN LINE  May 2006 - November 2007
AAA Northern California, Nevada & Utah Insurance Exchange   March 2003 - May 2006

Skills
Spanish, English, Presentations, Technical Presentations, Marketing Communications, Social Media Marketing, Marketing Strategy, Product Marketing, Marketing Management, Email Marketing, Project Management, Event Management, Lead Management, Team Leadership, Management, New Business Development, Security, Lead Generation, Training, Messaging, Product Management, Salesforce.com, SaaS, Sales, Enterprise Software, Cloud Computing, Marketing, Strategic Partnerships, CRM, Go-to-market Strategy, Solution Selling, Demand Generation, Sales Process

Education
Utah Valley University   2003 — 2005
Bachelor Degree, Business Management

Salt Lake Community College   1997 — 2003
Associates Degree, General Studies

Experience
Veteran's Affairs  2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   September 2011 - 2012
Broadridge  2010 - 2011
AAA NCNU  2008 - 2010
Department of Human Services  2007 - 2008
Capital One  2006 - 2007
Friedmans Jewelers  2005 - 2006
Capital One  2003 - 2005
Surveys International   2002 - 2003
United States Department of Defense  2002 - 2003

Skills
SDLC, Visio, Business Analysis, PMP, SharePoint, PMO, MS Project, Program Management, Process Improvement, ITIL, Agile Methodologies, Project Management, Risk Management, Unix, Disaster Recovery, Infrastructure

Education
DeSales University   2002 — 2005
MBA, Business

Penn State University   1995 — 1998
MSIS, Information Systems

Experience
SemaConnect-Commercial Electric Vehicle Charging Stations   July 2014 - Present
REC Solar  October 2013 - Present
OneRoof Energy, Inc.   April 2012 - January 2013
SolarCity  March 2012 - April 2012
BrightGrid Solar, Inc.   July 2011 - March 2012
TelePacific Communications  May 2010 - January 2011
AAA Northern California, Nevada & Utah Insurance Exchange   2011 - 2011
American Hardware Mutual Insurance Company  January 2009 - January 2010
New Edge Networks  June 2008 - November 2009
SBC Telecommunications  January 1999 - March 2006

Skills
Corporate Leadership, Strategic & Tactical..., Business Partnering, Consultative Selling, Solution Selling, Sales Process, Account Management, Customer Relations, Telecommunications, Channel Management, Pricing, Contract Management, Direct Sales, Sales Management, Business Planning, New Business Development, Contract Negotiations, Cold Calling, Contract Negotiation, Wireless, SaaS, Team Building, Managed Services, B2B, Negotiation, Customer Service, Product Management, Salesforce.com, Problem Solving, Customer Satisfaction, Vendor Management, Coaching, VoIP, Competitive Analysis, Team Leadership, Selling, Marketing Strategy, Product Marketing, MPLS, Process Improvement, Network Design, Cloud Computing, Online Marketing, Business Strategy, Product Development, Key Account Management, Channel, Forecasting, Sales Support, Fundraising

Education
SBC Communications Continuing Education for Telecom Professionals   2001 — 2006
Master Certifications

Archbishop Mitty High School   1968 — 1972
H.S. Diploma

Sacramento City College   1982 — 1983
General Education

San Jose City College   1974 — 1975

San Jose State University   1973 — 1974

Experience
Keller Williams Realty, Inc.   July 2015 - Present
LNG Studios   January 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   October 2012 - December 2012
Symantec  January 2012 - June 2012
Oracle  March 2010 - January 2012
Deloitte  August 2004 - March 2009
Mattel  January 2004 - August 2004

Skills
Financial Accounting, GAAP, Risk Management, Visio, Sarbanes-Oxley Act, Enterprise Risk..., Internal Audit, IT Audit, Operational Risk..., Auditing, Financial Reporting, Financial Analysis, Corporate Governance, Business Process, Financial Audits, Process Improvement, Internal Controls, Sales, Consulting, Business Development, Marketing, Cross-functional Team..., Strategy, Management, Strategic Planning, Marketing Strategy, Microsoft Excel, Due Diligence, Project Management

Education
University of California, Los Angeles   2002 — 2004
BS, Business Economics

University of California, Irvine   2000 — 2002
Economics

Experience
Keller Williams Realty International  April 2015 - Present
Wells Fargo  October 2013 - December 2014
AAA Northern California, Nevada & Utah Insurance Exchange   June 2010 - October 2013

Skills
SDLC, Scrum, User Acceptance Testing, Agile Methodologies, JIRA, UML, Web Applications, SQL, Oracle, Business Process, Quality Center, Waterfall, Requirements Gathering, Visio, SharePoint, Microsoft SQL Server, Process Improvement, Visual Basic, PL/SQL, Unix, Product Management, Product Launch, Online Product Launches, Business Process..., Business Planning, JAD, Certified Scrum Master..., Agile & Waterfall..., Sprint Planning, Rally, RTC, RRC, Business Requirements, Software Documentation, Agile Project Management, Testing, Internet Banking, Documentum, Defining Product..., RequisitePro, Cost Benefit, Strategic Planning, Business Strategy, Mobile Banking, Business Analysis, Requirements Analysis, Analysis, Management, Vendor Management, Software Project...

Education
University of Minnesota-Duluth   2008 — 2010
Master of Science (M.S.), Computer Science

RVR & JC College of Engineering   2004 — 2008
Bachelor's degree, Information Technology

Experience
Syntel  August 2015 - Present
Dohmen Life Science Services  September 2014 - April 2015
Mims United Inc.   April 2009 - September 2014
Storeroom Solutions  June 2014 - August 2014
Abbott  April 2014 - June 2014
AAA Northern California, Nevada & Utah Insurance Exchange   May 2012 - January 2013
Updike Distribution Logistics   October 2011 - February 2012

Skills
Insurance, Claim, Call Centers, Process Improvement, Vendor Management, Health Insurance, Liability, Casualty, Customer Service, SDLC, Business Analysis, Visio, Life Insurance, Claims Management, Computer Science, SQL, Microsoft Excel, PowerPoint, SharePoint Designer, .NET, Visual C#, Data Entry, Database Design, Database Administration, Access Database, Research, Supervisory Skills, Project Management, Sales, Property & Casualty..., General Insurance, Underwriting, Outlook, C#, Access, Technical Support, Problem Solving, Training, Microsoft Office, Databases, Team Building, Public Speaking, Analysis, Software Documentation, Document Management, Leadership, Program Management, Business Intelligence

Education
University of Phoenix   2009 — 2013
BSIT, Computer Software Engineering

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   July 2011 - Present
Cables Unlimited  January 2005 - June 2011

Skills
Sales, Insurance, Consumer Electronics, Casualty, Sales Management, Product Management, General Insurance, Negotiation, Liability, Property & Casualty..., Account Management, Commercial Insurance

Education
University of Phoenix   2008 — 2012
Master of Business Administration (MBA), Business Administration and Management, General

Experience
National Council for Prescription Drug Programs, Inc.   June 2015 - Present
Tree Rings, LLC   February 2014 - January 2015
Mountain Park Health Center  April 2013 - August 2013
Veolia Transportation  October 2012 - March 2013
Pearson Phoenix  August 2012 - November 2012
Insight / Ensynch, an Insight Company   October 2011 - October 2012
Various Organizations  February 2008 - September 2012
Career Connectors  March 2012 - July 2012
Women of Visionary Influence   May 2009 - December 2011
AAA Northern California, Nevada & Utah Insurance Exchange   March 2010 - September 2011

Skills
Vendor Management, Corporate Communications, Customer Service, Training, Writing, Coaching, Mentoring, Blogging, Editing, Bilingual Proficiency, Leadership, Social Networking, Program Management, Cross-functional Team..., Management, Social Media, Recruiting, Project Management, Human Resources, Team Building, Community Service, Interviews, Sourcing, Onboarding, Strategic Planning, Nonprofits, Employee Relations, Strategy, Contract Negotiation, Employee Training, Networking, CRM, Talent Acquisition, Talent Management

Education
ITTT (International TEFL Teacher Training)   2009 — 2009
TESOL/TEFL Certificate, Teaching English as a Foreign Language

University of Phoenix   2004 — 2007
Master of Arts, Organizational Management

San Francisco State University
Bachelor of Arts, Industrial/Organizational Psychology

Universidad Nacional Autónoma de México
Junior Year of College

Experience
BNY Mellon  February 2015 - Present
Genuine Parts Company  March 2014 - February 2015
AAA Northern California, Nevada & Utah Insurance Exchange   June 2012 - August 2012

Skills
Microsoft Office Suite, Strong Personal Skills, Highly Motivated, SQL, Strategy, Microsoft Office, Budgets

Education
University of Delaware   2009 — 2013
Bachelor of Science (B.S.) Finance

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   October 2011 - Present
Innovation Group  May 2000 - September 2011
IBM Global Business Services  January 1998 - January 2000

Education
University of South Africa/Universiteit van Suid-Afrika

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   March 2013 - Present
AAA Northern California, Nevada & Utah   March 2012 - March 2013
AAA NCNU  March 2011 - March 2012
AAA NCNU  March 2007 - March 2011
Self-employed  January 2004 - March 2007
University Of San Francisco  2004 - 2006
GE Healthcare  2001 - 2004
Pets.com  1999 - 2001

Skills
Marketing Communications, Marketing Strategy, Strategic Planning, Cross-functional Team..., Social Media, Marketing, Market Research, Leadership, Strategy, Business Strategy, Brand Management, Salesforce.com, Integrated Marketing, Marketing Operations, Sales Operations, New Business Development, Project Management, Direct Marketing, Competitive Analysis, Business Development, Program Management, Budgets, Product Marketing, Sales, Team Building, Management, Email Marketing, Analytics, Marketing Management, CRM, Digital Marketing, Sales Management, Account Management, Market Planning, Lead Generation, Training, E-commerce, Strategic Partnerships, Online Marketing, Product Management, Advertising, Marketing Research, Online Advertising, Customer Retention, Social Media Marketing, Brand Development, Digital Strategy, Segmentation, Social Networking, Start-ups

Education
University of San Francisco - Masagung Graduate School of Management   2005 — 2006
MBA

UC Berkeley
BA

Palo Alto High School

Experience
Lake & Company Real Estate  December 1999 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   May 1978 - October 1998

Skills
Home Staging, Relocation, Real Estate Development, Luxury, Relocation Buyers, e-PRO, Referrals, Selling

Education
University of California, Berkeley   1964 — 1967
BA, English

Experience
Wisdom Infotech  November 2014 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   March 2013 - November 2014
HCL America Inc.  September 2005 - March 2013
NMSWorks Software (P) Ltd.,   June 2004 - September 2005

Skills
Guidewire ClaimCenter..., Guidewire ClaimCenter..., Guidewire, J2EE, Core Java, Network Management, Java Enterprise Edition, JMS, JSP, Network Administration, Unix, ClearCase, Agile Methodologies, XML, Web Services, Ant, Oracle, Java, JUnit, Design Patterns, SOAP, Eclipse, Unix Shell Scripting, Requirements Analysis, Scrum, Enterprise Architecture, EJB, JDBC, Hibernate

Education
Madras Institute of Technology, Chennai   2001 — 2004
B.Tech, Electronics Engineering

Presidency College   1998 — 2001
Bachelor's Degree, Mathematics

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   March 2012 - Present
Bank of the West  October 2011 - March 2012
The PMI Group, Inc.   November 2009 - October 2011
Longs Drugs  April 2005 - June 2009
KPMG Audit  October 2002 - April 2005

Skills
Financial Reporting, Accounting, General Ledger, Financial Accounting, Account Reconciliation, GAAP, Journal Entries, Financial Analysis, Excel, Process Improvement, Audit, Analysis, Auditing, Financial Statements, Internal Controls, Finance

Education
University of California, Berkeley, Haas School of Business   2000 — 2002
BS, Business Administration

Santa Rosa Junior College   1997 — 2000
AA/AS, Accounting

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   2011 - Present
AAA Mid-Atlantic  2007 - 2010

Skills
Microsoft SQL Server, SQL, JavaScript, XML, Web Services, HTML, ASP.NET, C#, Java, Web Development, Databases

Education
New Jersey Institute of Technology
Master's degree, Computer Science

Experience
Kenneth Chan Insurance Broker   June 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   January 2013 - May 2013
Maryanne Hayes   July 2007 - May 2012
AAA NCNU Insurance Exchange  April 2004 - July 2007
TeleTech  April 2001 - April 2004

Skills
Insurance, Property & Casualty..., Casualty, Underwriting, Customer Service, Inside Sales, Call Center, Billing, General Insurance, Customer Satisfaction, Fixed Annuities, Umbrella Insurance, Health Insurance, Call Centers, Sales, Invoicing

Education
San Joaquin Delta College   2009 — 2012
Working on AA, Business

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   January 2013 - Present
All-Pro  January 2010 - Present
Dan Bozzuto Insurance Agency   2008 - 2009
Farmers Insurance  September 2003 - August 2008

Skills
Private Investigations, Surveillance, Investigation, Enforcement, Workers Compensation, Risk Assessment, Security Management, Criminal Investigations, Risk Management, Policy, Criminal Justice, Interviews, Firearms, Training

Education
University of Phoenix
Bachelor of Applied Science (B.A.Sc.), Criminal Justice Management

Experience
Intuit (Demandforce)   September 2014 - Present
Dish Network  2013 - Present
Old Republic Home Protection  February 2014 - August 2014
Google  October 2013 - January 2014
Bank of America  2012 - 2013
Chase  2008 - 2010
Verizon Wireless  2008 - 2010
AAA Northern California, Nevada & Utah Insurance Exchange   2005 - 2007
AT&T  1998 - 2001

Skills
Music, Management, Technical Support, Troubleshooting, Customer Service, Microsoft Office, Customer Satisfaction, Leadership, Microsoft Excel, Training, Outlook, Team Leadership, Networking, Account Management, Sales, Salesforce.com

Education
University of Phoenix   2008 — 2010
Associate of Arts (AA), Information Technology-Networking, 3.2

Experience
Hill Physicians Medical Group  September 2014 - Present
AAA Northern California, Nevada & Utah   April 2013 - September 2014
AAA Northern California, Nevada & Utah Insurance Exchange   June 2012 - April 2013
Navigant  April 2012 - June 2012
MedeAnalytics Inc  January 2010 - April 2012
FairPay Solutions  April 2009 - January 2010
Health Care Service Corporation  April 2005 - April 2009
Health Care Service Corporation  1995 - 2005
Electronic Data Systems  1994 - 1995

Education
The University of Texas at Dallas - School of Management   2008 — 2011
MBA

The University of Texas at Arlington   1988 — 1991
BS

Experience
CSAA Insurance Group  March 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   August 2010 - March 2013
AAA NCNU  August 2005 - August 2010
CSAA  March 2003 - August 2005
CSAA  December 1999 - March 2003
CSAA  February 1996 - December 1999
CSAA  October 1993 - February 1996
CSAA  September 1988 - October 1993

Skills
Database Design, Microsoft Office, Web Applications, Insurance, Business Analysis, Business Requirements, SDLC

Education
University of California, Santa Cruz   1985 — 1991
BA, Economics

Experience
ThinkTank Learning, Inc  August 2012 - Present
ALLSTATE INSURANCE  June 2011 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   September 2000 - October 2006
CA STATE AUTO ASSOCIATION   April 2000 - October 2005

Education
San Francisco State University   1984 — 1988
Psychology, DEVELOPMENTAL

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   October 2012 - Present
Duhamel & Duhamel   September 2011 - October 2012
The Hartford  January 2001 - June 2011
Travelers  March 1996 - January 2001
Aetna  1976 - 1996

Skills
Automobile, Claims Management, Property & Casualty..., Claim, Liability, Casualty, Insurance, General Insurance, Property Damage, Commercial Insurance, Commercial Lines, Legal Liability, Subrogation, Customer Service, Motorcycle

Education
University of Hartford   1969 — 1973
Bachelor of Science (BS), Business Administration and Management, General

University of Hartford   1968 — 1973
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services

Experience
MPM VSM   September 2014 - Present
Janet Tran Writing   January 2009 - Present
Zappos.com  October 2013 - September 2014
AAA Northern California, Nevada & Utah Insurance Exchange   May 2013 - September 2013
U.S. Bank   December 2010 - May 2013
Wells Fargo  September 2008 - December 2010

Skills
Financial Analysis, Retail Banking, Credit, Banking, Loans, Credit Analysis, Commercial Banking, Portfolio Management, Mortgage Lending, Investments, Insurance, Financial Risk, Auditing, Finance, Underwriting, Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, Sales, Management, Social Media, Marketing, PowerPoint

Education
University of Nevada-Las Vegas   2008 — 2014
Bachelor's degree, Accounting

Experience
GhostWest   January 2014 - Present
Delta Sigma Pi  January 2013 - January 2014
AAA Northern California, Nevada & Utah Insurance Exchange   June 2012 - January 2014
Fresh Bakin'   September 2012 - September 2013
University of Nevada Reno  January 2012 - June 2012

Skills
Event Management, Social Media, Music, Microsoft Office, Photoshop, Customer Service, Public Speaking

Education
University of Nevada-Reno   2011 — 2015
Bachelor of Business Administration (B.B.A.), Marketing

Bishop Manogue Catholic High School   2007 — 2011
Diploma with Honor, 3.75 GPA

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   April 2012 - Present
China Reinsurance Group Company  June 2011 - September 2011
Philips  July 2008 - September 2008
China Development Bank  July 2007 - September 2007

Skills
Actuarial Science, Financial Modeling, Economic Capital, R, Data Analysis, Statistical Modeling, Quantitative Analytics, General Insurance, Valuation

Education
Stanford University   2010 — 2012
Master, Risk Management and Strategic Decision Analysis, Department of Management Science and Engineering

Peking University   2008 — 2011
Master, Economics, HSBC School of Business

The University of Hong Kong   2008 — 2011
Master, Finance

Peking University   2004 — 2008
B.S., Mathematics and Statistics, School of Mathematics Science

Experience
SunTrust Bank  September 2013 - Present
Energy Future Holdings  February 2013 - August 2013
AAA Northern California, Nevada & Utah Insurance Exchange   December 2011 - February 2013
Avon  August 2011 - November 2011
Metropolitan Washington Airports Authority  August 2010 - July 2011
MetLife  October 2009 - August 2010
Booz Allen Hamilton  December 2008 - November 2009
Ameren  April 2008 - November 2008

Skills
Hyperion Planning, Hyperion Essbase, Hyperion Financial..., Hyperion, Financial Reporting, FDM, HFM, EPM, Essbase, Hyperion Enterprise, OLAP, PL/SQL, ETL, Master Data Management, Informatica, DRM, Data Migration, Data Warehousing, OBIEE

Education
Osmania University   1998 — 2001
B.E, Electronics and Communications

India Mission Secondary School, Basanthnagar   1985 — 1995

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   February 2009 - Present
AAA Insurance  March 2008 - Present
AAA Northern California, Nevada & Utah   February 2008 - Present
QWEST DEX/QWEST Communications   October 1974 - October 2001

Skills
Insurance, Customer Service, Property & Casualty..., Life Insurance, Umbrella Insurance, Term Life Insurance, General Insurance

Education
University of Nebraska at Omaha
computer science, Business Administration and Management, General, 12+

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   April 2011 - Present
Automobile Club of Southern California  January 2005 - May 2010

Education
Pikes Peak Community College

Experience
Humana  September 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   March 2010 - September 2013

Skills
Property, Umbrella Insurance, Liability, Health Insurance, Life Insurance, Homeowners, Claims Handling, Inland Marine, Motorcycle, Liability Analysis, Claim Investigation, Flood Insurance, Renters, Medicare, Real Estate, Insurance, Property & Casualty..., Term Life Insurance, Sales, Disability Insurance, Claim

Education
University of Oklahoma - Price College of Business   1991 — 1995
Bachelor's degree, Marketing

Experience
First Presbyterian Church  November 2008 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   July 1991 - February 2000

Skills
Community Outreach, Volunteer Management, Administrative..., Nonprofits, Customer Service, Office Management, Outlook

Education
University of Illinois at Urbana-Champaign   1985 — 1989
Bachelor of Science (B.S.), Business Concentration of Marketing of Textiles and Apparel

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   Direct the business units charged with handling Complex Litigation, Coverage resolution, Special Investigations; policy language analysis and re-writing, legislative and case law analysis, teaching, consulting with Insurance Products, Legal, Policy and Standards.$

Skills
Complex Litigation...

Education
San Francisco State University   1971 — 1976
Bachelor of Arts (B.A.), English Literature

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   August 2003 - January 2007
Planet Hollywood Resort and Casino  June 2001 - June 2003

Skills
Property & Casualty..., Insurance, General Insurance, Liability, Claim, Legal Liability, Claims Management

Education
University of Nevada-Las Vegas   2007 — 2012
Bachelor of Arts (B.A.), Cultural Anthropology

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   2007 - Present

Education
University of Northern Colorado   2000 — 2005
Psychology

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   September 2006 - Present

Education
University of Colorado at Boulder   1997 — 2001
Bachelor's degree, Geography

Experience
Kaiser Permanente  July 2004 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   July 1985 - July 2004

Education
UC Berkeley   1978 — 1980
Bachelor of Arts (BA), Architecture

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   March 1990 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   1990 - Present

Skills
Insurance claims-all,..., 37-yrs handling claims..., Litigation, Property & Casualty..., Analysis, Casualty, Reinsurance, Insurance, Umbrella Insurance, Litigation Management, Subrogation, Commercial Insurance, Claim, Liability, Commercial Lines, Employee Benefits, General Insurance, Professional Liability, Financial Risk, Process Improvement, Claims Management, Claim Investigation, Workers Compensation, Access, Disability Insurance, Claims Handling, Claims Resolution, Health Insurance, Liability Analysis, Risk Management, Business Analysis, Property Damage, Homeowners

Education
Point Park College   1975 — 1977
BS Business Management

St. Vincent College   1972 — 1975
Finance and Financial Management Services

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   May 2013 - Present
AAA Northern California, Nevada & Utah   May 1981 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   May 1981 - Present

Skills
Knowledgeable in all..., Product Knowledge

Education
Stagg High School   1973 — 1975

San Joaquin Delta College
Associate of Arts (AA), Business Administration and Management, General