Experience
CIGNA Healthcare   June 2010 - Present
CIGNA Healthcare   July 2007 - June 2010
CIGNA Healthcare   November 2004 - July 2007
CIGNA Healthcare   August 2002 - November 2004
CIGNA Healthcare   October 2000 - August 2002
Magellan Behavioral Health  June 1999 - March 2000
BlueCross BlueShield of Tennessee  September 1995 - June 1999

Skills
Insurance, Employee Benefits, Underwriting, Training, Management, Claim, Finance, Call Centers, Financial Risk, Customer Service, Coaching, Accounting, Policy, Health Insurance, Risk Assessment, Managed Care, Access, Leadership, Process Improvement, Team Building, Business Analysis, Vendor Management, HIPAA, Financial Analysis, Change Management

Education
University of Alabama   2010 — 2014
Master of Arts (M.A.), Global Business Management

The University of Tennessee at Chattanooga   1998 — 2002
Bachelor of Science, Economics

Chattanooga State Community College   1996 — 1998
Associate Degree, Information Systems

Experience
Genesis Healthcare  Provider Coordinator - Mountain/North Denver TerritoriesColorado Health Neighborhoods/Centura HealthcareJune 2013 - Present
CIGNA Healthcare   August 2010 - 2013
Blue Cross-Wellpoint Insurance   July 2008 - August 2010

Skills
Managed Care, HMO, Network Development, PPO, Health Insurance, Healthcare, Medicaid, HIPAA, Credentialing, Medicare, Health Policy, ICD-9, Healthcare Reform, Provider Relations, Claim Investigation, Healthcare Consulting, Utilization Management, CPT, Healthcare Management, Point of Service, Open Access, Service Providers, Contract Recruitment, Contract Management, Policy Analysis, ACO, EDI, Recruiting, Client Retention..., Creative Solutions, Health Care Reform, Leadership, Healthcare Information..., Hospitals, Physicians, EMR, EHR, Training, Physician Relations

Education
National Healthcareer Association - CCMA
Certified Clinical Medical Assistant, 3.75

American University-PPACA Certified
Healthcare Reform-Certified, PPACA, 3.75

Chaffey College
Information Technology, 3.85

Everest College-Ontario Metro
Medical Billing, 3.8

Rochvile University
Master of Business Administration (M.B.A.), Healthcare, 3.75

Experience
BlueCross BlueShield of Tennessee  November 2013 - Present
Hamilton County Department of Education  February 2010 - Present
CIGNA Healthcare   September 2006 - September 2009
Walmart  November 1998 - June 2005

Skills
Customer Service, Microsoft Office, Team Building, Teamwork, Customer Satisfaction, Goal-driven leader, Teaching, Great Motivator, Interpersonal Skill, Highly personable, Customer Driven, People-oriented, Problem Solving, Nurturing, Positive Personality, Energetic team player, Staff Development, Training, Alturistic, Reliable

Education
Tennessee Technological University   2011 — 2014

Chattanooga State Community College   2002 — 2005
Associate's degree, Information Technology

Experience
CIGNA Healthcare   September 2011 - Present
J.A.E Realty LLC   April 2005 - Present
CIGNA Healthcare   March 2002 - July 2005

Education
Howard University   1996 — 1999
Bachelor of Business Administration (B.B.A.), Health Services/Allied Health/Health Sciences, General, Magna Cum Laude

Brooklyn College   1991 — 1995
BS, Biology, General

Experience
Cigna  January 2014 - Present
CIGNA Group Insurance  October 2011 - Present
CIGNA Healthcare   September 2009 - Present
CIGNA Healthcare   April 2002 - Present

Skills
SDLC, Business Analysis, Insurance, Requirements Gathering, Process Improvement, Vendor Management, Business Requirements, Visio, Requirements Analysis, Risk Management, Business Process..., User Acceptance Testing, Software Documentation, Analysis, Business Intelligence, Change Management, HIPAA, Business Process, Project Management

Education
Chattanooga State Community College   1979 — 1981
BS, Buisness

Lookout Valley High School   1976 — 1979
BS, Science

Experience
Healthcare  September 2015 - Present
Healthcare  July 2014 - Present
Passage of Mind Studios   August 2008 - Present
Food Lion  August 2013 - September 2014
Headway Workforce Solutions/Food Lion   July 2012 - August 2013
BB&T  August 2011 - August 2013
Select Staffing/Food Lion   March 2012 - July 2012
Randstad/Aon Hewitt   January 2012 - February 2012
Spherion/Aon Hewitt   August 2011 - January 2012
CIGNA Healthcare   November 2001 - May 2007

Skills
Sculpture, Illustration, Mixed Media, Painting, Art, Craft, Visual Arts, Contemporary Art, Oil Painting, Fine Art, Watercolor, Photography, Handmade Jewelry, Drawing, Ceramic, Galleries, Art History, Digital Photography, Books, Ceramic Sculpture, Art Exhibitions, Pottery, Clay, Art Education, Figurative Art, Fine Art Photography, Teaching, Wheel Throwing, Glazes, Studio Art, Kilns, Customer Service, Sketching, Commissioned Art, Collage, Illustrator, Mac, Portraits, Crafts

Education
Central Piedmont Community College   2015 — 2015
Continuing Education, EKG

Rowan-Cabarrus Community College   2012 — 2015
Associate's degree, Radiologic Technology/Science - Radiographer

University of North Carolina at Charlotte   2008 — 2010
Bachelors of Fine Arts, Studio Art (Ceramics concentration)

Central Piedmont Community College   2007 — 2008
Associates of Fine Arts, Ceramics

Central Piedmont Community College   2001 — 2002
EMT-D certified, Emergency Medical Technology/Technician (EMT Paramedic)

NC School of the Arts   1993 — 1995
Scenic Design

Stanly Community College   1992 — 1993
Transfer Credits, Transfer program

Experience
Professional Consulting and Investigations   July 2006 - Present
Intellenet  2013 - 2014
FOREX  2007 - 2008
CIGNA Healthcare   2001 - 2003
Air Force Office of Special Investigations  1988 - 2001

Skills
Background Checks, Strategic Planning, Private Investigations, Team Building, Surveillance, Research, Leadership, Risk Management, Fraud, Executive Protection, Analysis, Microsoft Office, Team Leadership, Management, Negotiation, Police, Asset Protection, Policy, Coaching, Workplace Violence, Entrepreneurship, Security Management, Crime Prevention, Interrogation, Leadership Development, Training, Corporate Security, Litigation Support, Internal Investigations, Protection, Physical Security, Interviews, Personal Protection, Skip Tracing, Insurance, System Administration, Evidence, Enforcement, Security Operations, Security, Criminal Justice, Firearms, Counterintelligence, Criminal Investigations, Investigation, Interrogation Techniques, Personal Security, Security Training, Law Enforcement..., Close Protection

Education
Chapman University   1996 — 2001
Bachelor of Arts (B.A.), Sociology

Commuty College of the Air Force   1989 — 1996
A.A.S, Security Adminstration

Brainerd High School

Experience
Virginia College  October 2011 - Present
BlueCross BlueShield of Tennessee  February 2008 - April 2011
CIGNA Healthcare   February 1996 - October 2005
Cigna HelathCare   January 1996 - October 2005

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Pagemaker, Retail, Customer Service, Health Insurance, 10 Key, Outlook, ICD-9, Hospitals, Data Entry, CPT

Education
Virginia College School of Business and Health   2011 — 2014
Certification in Medical Billing and Coding, Medical Insurance Specialist/Medical Biller

Chattanooga State Community College   1990 — 1991
Word Processing Certificate, Word Processing

Experience
CIGNA Healthcare   September 1999 - Present

Skills
Microsoft Excel, Customer Service, Healthcare, Insurance, Microsoft Office, PowerPoint, Health Insurance, Microsoft Word, MS Project, Contract Management, Budgets, HIPAA, AutoCAD, Construction, Employee Benefits

Education
Chattanooga State Community College
Associate's degree, Construction Engineering, 3.86

Experience
San Francisco AIDS Foundation  September 2014 - Present
Project Survive   January 2000 - 2010
City College of San Francisco  2000 - 2001
Brown & Toland Medical Group  1995 - 1999
Qual-Med/Health Net   November 1993 - 1995
CIGNA Healthcare   1988 - October 1993

Skills
Community Outreach, Non-profit Leadership, Board of Directors, Nonprofits, Public Speaking, Public Health, Program Development, Workshop Facilitation, Critical Thinking, Training, HIV prevention, Fundraising, Research, Event Planning, Volunteer Management, Social Services, Leadership, Medical Billing, Medical Coding, Human Anatomy, Virology, Women's Studies, Foreign Languages, Benefits Administration, Physiology, Psychology, Senior Executive..., Account relationship..., Account Relations, Medical Cost Containment, Account Management, Benefits Analysis, New Hire Training, Consolidation management, Hominid phylogenies v...., Primatology and..., Forensic Debate, CEDA, NDT, NPDA..., Sexual Health Educator, Student Peer Education, Non-profit Volunteer, Gender, sexuality..., Lesbian, Gay, Bisexual..., Ethnic and Cultural..., Interdisciplinarian..., Psychology studies,..., Writing, literary prose..., HCV prevention, Harm Reduction, Committees

Education
City College of San Francisco
Psychology, approx 3.70-5

Experience
Cigna Healthcare   2013 - Present

Skills
Employee Benefits, Training, Strategic Communications, Marketing, Strategic Planning, Project Management, Corporate Communications, Marketing Strategy, Health Insurance, Marketing Communications, Management, Leadership, Program Management, Strategy

Education
Thunderbird School of Global Management   2015 — 2016
Masters of Global Management

Chapman University
M.A. Ed.

University of Arizona
B.S.B.A.

Experience
CIGNA Healthcare   September 2000 - Present
MultiCare Health System  1998 - 2000

Skills
Managed Care, Nursing, Clinical Research, Hospitals, Healthcare Information..., Utilization Management, Medicare, Patient Safety, Healthcare, Healthcare Management, Case Managment, Health Policy, Medicaid, HIPAA, Case Management, Healthcare Industry

Education
Yakima Valley College   1983 — 1985
R.N., Registered Nursing

Central Washington University
B.S., Biology

Experience
Cigna Healthcare   April 2011 - Present

Education
Clarion University of Pennsylvania
Bachelor of Arts (BA), English Language and Literature/Letters

Institute of Integrative Nutrition

Experience
Retired  July 2014 - Present
Aetna  May 2013 - June 2014
Coventry Health Care  December 2011 - May 2013
Quest Diagnostics  January 2002 - December 2011
PacifiCare Health Systems  2001 - 2002
CIGNA Healthcare   1998 - 2001
Humana  1990 - 1998
Naval Air Technical Services Facility- US Navy   1984 - 1990

Education
Chestnut Hill College
BA, English Lit and Communications

Experience
Hewitt Associates  August 2010 - January 2011
Mckesson Corporation  August 2007 - March 2010
CIGNA Healthcare   August 2001 - June 2007

Education
Central Piedmont Community College   1992 — 1994

Independence High School   1990 — 1991
Deploma

Experience
CIGNA Healthcare   January 2004 - April 2013
CIGNA Healthcare   1990 - 2000
Equicor  1986 - 1990

Skills
Sales Operations, P&L Accountability, Health Insurance, Customer Service, Team Building, Underwriting, Sales, Healthcare, Medicare, Customer Retention, Managed Care, Cross-functional Team..., Insurance, Brokers, Marketing Strategy, Leadership, P&L, Healthcare Management, Process Improvement, Employee Benefits, Strategic Planning, Management, New Business Development, Health Savings Accounts

Education
City University of New York
Bachelor of Arts (B.A.), Social Sciences

Experience
Federal Reserve Bank of Chicago  February 2013 - March 2015
CIGNA Healthcare   July 2008 - July 2011
The Selva Group  January 2003 - April 2008
Elizabeth Seme, Inc.   January 2002 - January 2003
Institute for Law and Justice  September 1999 - December 2001
Hotel Industry Experience   May 1993 - September 1999

Skills
Event Management, Corporate Events, Conferences, Event Planning, Negotiation, Contract Management, Budget Development, Budget Management, Hotel Site Selection, Convention Services, Hospitality Industry, Coordination, Teamwork, Events, Hotels, Budgets, Program Management, Advertising, Meeting Planning, Incentives, Customer Service, Catering, Trade Shows, Hospitality

Education
Champlain College   1991 — 1993
AS, Travel and Tourism

Experience
WESTMED Practice Partners  February 2015 - Present
WESTMED Practice Partners  February 2015 - Present
Lash Group  October 2013 - August 2014
Davis Regional Medical Center  November 2011 - August 2013
Charlotte Gastroenterology and Hepatology  July 2011 - October 2011
Carolinas Healthcare System  May 2008 - October 2010
CIGNA Healthcare   May 1999 - June 2007
CIGNA Healthcare   January 1999 - July 2003

Skills
Credentialing, Management, Client Relationship..., Customer Service, JCAHO, Physicians, Healthcare Management, Physician Relations, NCQA, Employee Benefits, Healthcare Information..., Provider Relations, Microsoft Office, Healthcare Consulting, Revenue Cycle, Accreditation, PowerPoint, Quality Improvement, Medical Billing, CRM, Hospitals, Medical Records, Healthcare, Managed Care, Medicare, Leadership Development, Insurance, Health Insurance, Coaching, Healthcare Industry, Outlook, Training, Onboarding, Team Building, Health Policy, Call Centers, Spreadsheets, Medicaid

Education
Central Piedmont Community College
HR Management, Human Resources

Experience
InterContinental Hotels Group  June 2012 - June 2013
Star Cruises  May 2010 - January 2012
Sky Shuttle Helicopters Co., Ltd.   March 2009 - December 2009
Hong Kong Four Seas Travel   March 2007 - December 2008
Star Alliance  January 2005 - December 2006
United Airlines  June 2001 - November 2006
DuPont  July 1996 - June 2001
Brunswick Corporation  March 1994 - April 1996
CIGNA Healthcare   November 1992 - December 1993
Hirsch Wolf & Co., Inc.(Int’l Insurance Broker)   July 1991 - September 1992

Skills
Tourism, Revenue Analysis, Travel Management, Airlines, Hotels, Marketing Strategy, Sales Management, Hospitality, Leisure, Strategic Planning, New Business Development, Business Strategy, E-commerce, Negotiation, Online Advertising, Strategic Partnerships, Business Development, Competitive Analysis, Management, Marketing Management, Marketing, Strategy, Business Planning, Start-ups, Leadership, Market Planning, Product Marketing, Sales, Pricing, Sales Operations, Forecasting, Marketing Communications, Market Research, International Sales, Budgets, Market Analysis, Operations Management, Astrophysics, Ninja Skills

Education
Preston University, USA.   2003 — 2005
Ph.D., Doctor of Philosophy, Management

Saint John's University   1990 — 1991
MBA, Dual Concentrations: Finance and Insurance(The College of Insurance merged with St. John's U.)

City University of New York City College   1985 — 1989
Bachelor of Arts (B.A.), Graphic Design

Experience
CIGNA Healthcare   February 2012 - Present
Cigna  September 2010 - January 2012
Oil City Presbyterian Nursing Home   2009 - 2010
UPMC  2000 - 2010
UPMC  1976 - 2000
Knoll Pharmaceutical  1986 - 1987

Skills
Certified Diabetes..., Certified Insulin Pump..., Certified BLS Instructor, Certified Group..., ACLS Certified, IV Therapy, PICC line care, Cardiac monitor...

Education
University of Pittsburgh   1984 — 1986
Bachelor of Science (BS), Health/Health Care Administration/Management

Clarion University of Pennsylvania   1974 — 1976
Associate's degree, Registered Nursing/Registered Nurse

Experience
Southern Adventist University  August 2013 - Present
Chattanooga State Community College  January 2010 - January 2013
Blue Cross Blue Shield  April 2006 - February 2008
CIGNA Healthcare   March 2004 - January 2006
Department of Human Services  January 2002 - May 2004

Skills
Communication Skills, Peer Mentoring, Business Writing, Mindfulness Meditation, Events Coordination, Case Managment, Patient Advocacy, Family Development, Teen Services, Adolescents, Behavior Modification

Education
Southern Adventist University   2013 — 2015
Bachelor of Science (BS), Business Organizational Psychology

Chattanooga State Community College   2010 — 2013
A.S., Social Psychology, 4.0

Chattanooga State Community College   2004 — 2004
Diploma of TECTA, Early Childhood Education and Teaching

Stratford University   2000 — 2002
Diploma, Psychology/ Social WorkHuman Services

Experience
CIGNA Healthcare   March 2012 - Present
Kindred Healthcare  September 2011 - March 2012
Amedisys Home Health & Hospice  August 2010 - March 2011
Erlanger Medical Center  1994 - 2003

Skills
Healthcare, Hospitals, Healthcare Management, Nursing, Medical Terminology, Clinical Research, BLS, Patient Safety, EMR, Cpr Certified, Home Care, Healthcare Information..., Inpatient, Acute Care, Medical/Surgical

Education
Chattanooga State Community College   1990 — 1994
Nursing

Experience
AmeriHealth Administrators  January 2015 - Present
AmeriHealth Administrators  January 2011 - January 2015
AmeriHealth Administrators  March 2004 - December 2010
CIGNA Healthcare   September 2000 - March 2004

Skills
Employee Benefits, Health Insurance, Customer Service, Outlook, Insurance, Healthcare, Microsoft Office, Social Media, HIPAA, Process Improvement, Leadership, Training, Claim, Medicare, Social Networking, Public Speaking, Call Centers, Microsoft Excel

Education
Chestnut Hill College   2008 — 2011
Business Communications

Community College of Philadelphia   2004 — 2007
Associates, Business Communications

Experience
Regence BlueCross BlueShield of Utah  January 2004 - November 2011
Tredway Consulting   February 2003 - January 2004
CIGNA Healthcare   December 1998 - February 2003
United Healthcare  December 1994 - December 1998
Merck  September 1989 - December 1994
Southern Health Plan   February 1984 - September 1989
McNeil Pharmaceutical  January 1979 - February 1984
US Navy  June 1971 - June 1974

Education
Memphis State University
BBA, Accounting

Christian Brothers University
MBA, progress

Experience
PMMC  September 2012 - May 2014
AmerisourceBergen  January 2011 - September 2012
CIGNA Healthcare   October 2002 - March 2007
Royal and SunAlliance  April 2000 - October 2002
BlueCross BlueShield of SC (Palmetto Government Benefits Administration)   January 1997 - April 2000

Skills
Healthcare, Managed Care, HIPAA, Microsoft Office, Medicare/Medicaid..., Business Analysis, Healthcare Information..., Contract Management, Specifications, Data Analysis, Visio, SharePoint, SQL, EDI, Coding Experience, Benefits Administration, Microsoft Applications, Software Documentation, Access, Medical Coding, Medicaid, Revenue Cycle, Medicare, ICD-9, ICD-10, Analysis

Education
University of South Carolina-Columbia   1992 — 1996
Bachelor of Arts (B.A.)

Central Piedmont Community College
Health Information Technology, Practice Workflow & Information Management Redesign

Experience
teleNetwork  August 2015 - Present
Mecklenburg County  2011 - July 2015
Cabarrus County Govt.  2008 - 2011
Micore Commercial Financial Services LLC   2006 - 2008
Mecklenburg County  2004 - 2006
Cigna Healthcare   2002 - 2004

Skills
Contract Negotiation, Selling, PowerPoint, Customer Service, Microsoft Word, Microsoft Excel, Microsoft Office, Entrepreneurship, Computer Hardware..., Windows 7, Social Media Blogging, Windows Vista, Windows XP, Mobile Technology, Information Technology, Team Leadership, Short Sales, Real Estate Transactions, Residential Homes, Sellers, Leadership, First Time Home Buyers, Foreclosures, Training

Education
Central Piedmont Community College   2014 — 2016
Associate's Degree, Computer Science, 3.6

University of North Carolina at Charlotte
English Language and Literature/Letters

Experience
CIGNA Healthcare   November 2011 - Present
Assurant Health  November 2005 - October 2011
Assurant Health  November 2005 - October 2011
Celtic Insurance  January 2004 - November 2005
Howard Hanna Real Estate  August 2000 - January 2004

Skills
Underwriting, Advertising, Disability Insurance, Health Insurance, Insurance, Leadership, Management, Market Research, Marketing, Marketing Strategy, Negotiation, New Business Development, Recruiting, Retirement Planning, Sales Operations, Selling, Training, Sales, Product Development, Brokers

Education
Clarion University of Pennsylvania   1996 — 2000
BS of Science, Communications

Experience
Oneview Healthcare   February 2015 - Present
CIGNA Healthcare   February 2012 - February 2015
CIGNA Healthcare   January 2009 - February 2012
Cigna Group Insurance  January 2007 - February 2009

Skills
Technical Writing, Strategy, Social Media

Education
Chatham University   2005 — 2007
Master of Professional Writing

Mercyhurst College   2000 — 2004
Bachelor of Music, Music Teacher Education

Experience
Harbridge Consulting Group, LLC (a BPAS Company)   January 2015 - Present
Harbridge Consulting Group, LLC (a BPAS Company)   January 2009 - December 2014
Harbridge Consulting Group, LLC (a BPAS Company)   June 2006 - December 2008
CIGNA Healthcare   2003 - 2006

Skills
Actuarial Science, Employee Benefits, Financial Analysis, Access, Data Analysis, Retirement

Education
Clarkson University   2000 — 2003
B.S., Mathematics (Statistics)

Experience
Consumers' Choice Health Plan  June 2012 - Present
Centene Corporation  July 2005 - June 2012
CIGNA Healthcare   January 1999 - May 2005
Vanguard Services Unlimited  September 1995 - September 1998
Visiting Nurse Service of New York  February 1991 - July 1995
New York City Department of Health and Mental Hygiene  January 1988 - January 1991

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Public Speaking, Budgets, Strategic Planning, Negotiation, Reliable, Leadership, Managed Care, Medicaid, Healthcare Management, Hospitals, Healthcare, Provider Relations, Physicians, Clinical Research, Case Managment, HMO, Credentialing, Medicare, PPO, Medicaid Managed Care, Utilization Management, Health Policy, HEDIS, Healthcare Industry, Physician Relations, NCQA, Case Management

Education
University of South Carolina-Columbia   1983 — 1987
Bachelor of Science, Biology

Hunter College
Hunter College Grad School, 4.0

Berkeley

Experience
CIGNA Healthcare   CSRCIGNA Healthcare2008 - 2010
Prudential Real Estate  2005 - 2007

Skills
Healthcare, HIPAA, Medicare, Health Insurance, Call Centers, Customer Service, Data Entry, Medical Terminology, Healthcare Information..., Insurance, Software Documentation, Medicaid, Microsoft Office, Outlook, Hospitals, Microsoft Word, Provider Relations, Employee Benefits, Telephone Skills, Health Education, Troubleshooting, Medical Records, Customer Experience, Project Management, Case Management, Claim

Education
Chattanooga State Community College

Experience
Acuity Healthcare, LP  December 2014 - Present
Acuity Healthcare, LP  April 2010 - December 2014
The Home Depot  July 2001 - March 2010
CIGNA Healthcare   September 2000 - December 2005

Skills
Healthcare, Hospitals, Healthcare Management, Managed Care, Healthcare Information..., Microsoft Office, Medical Billing, Revenue Cycle, Customer Service, Budgets, Insurance, Access, Process Improvement, Strategic Planning

Education
Charlotte Catholic High School   1986 — 1990

Central Piedmont Community College

Experience
Signature Card Services  January 2012 - Present
FrontStream Payments  June 2009 - December 2011
Universal American Corporation  December 2006 - July 2008
CIGNA Dental and Vision   March 2003 - November 2006
CIGNA Healthcare of North Carolina   May 2002 - March 2003
Omni Hotels  January 2000 - March 2003
CIGNA Healthcare   September 2000 - May 2002

Skills
Payment Processing, Credit Card Processing, Mobile Payments, POS, Direct Sales, Building Relationships, Customer Service, Payment Gateways, E-commerce Solutions, Online Sales, Social Networking, Online Payments, ACH, Check Processing, Electronic Payments, Trade Shows, Strategic Partnerships, Cold Calling, Professional Networking, Sales Driven, Computer Literate, Proposal Writing, Follow-up, Time Management, Virtual Terminals, Credit Cards, Payment Card Processing, Sales, E-payments, E-commerce, Credit

Education
Central Piedmont Community College   1996 — 1999
Associates, English

Experience
Aetna, INC.   2006 - Present
Aetna/AWCA   October 2009 - December 2011
Aetna Workers' Comp Access   2006 - September 2009
CIGNA  1991 - 2005
CIGNA Healthcare   1989 - 2005

Skills
Business Analysis, Medicare, Health Insurance, Sales, Managed Care, Strategic Planning, HIPAA, Insurance, Claim, Vendor Management, Healthcare, Employee Benefits, Recruiting, Workers Compensation, Customer Service, Team Building, Account Management, Process Improvement, Provider Relations, PPO, Visio, Brokers, Disability Insurance

Education
Chatham College   1985 — 1989
Bachelor of Arts (B.A.)

Chatham College   1985 — 1989
Bachelor of Arts (BA), Communication and Media Studies

Experience
Real Living Broker Network   2008 - Present
Lichterman Nature Center   April 2009 - 2012
CIGNA Healthcare   August 1985 - September 1998

Education
Christian Brothers University
Business Finance

Experience
UMASS Medical School Commonwealth Medicine  October 2005 - Present
University of Massachusetts Medical School Center for Healthcare Financing   December 2000 - October 2005
CIGNA HEALTHCARE,  January 1994 - October 2000

Skills
Leadership, Training, Project Management, Quality Assurance, Management, Project Planning, Business Process, Healthcare, Operations Management, Testing, Medicaid, Budgets, Customer Service, Disaster Recovery, Procurement, Program Management, Time Management, Process Improvement

Education
Clark University   2004 — 2007
Master's degree

College of the Holy Cross   1978 — 1982
BA

Experience
Lincoln Financial Group  April 2012 - December 2013
CIGNA Healthcare   May 2009 - April 2012
Compumatics Group  July 2003 - March 2008
AMS  1998 - 2002
American Management Systems  1998 - 2002
American Management Systems (AMS now CGI-AMS)   1998 - 2002
TSS  1996 - 1998
IBM  1996 - 1998
Filenet  1989 - 1996

Skills
xPression, Document Management, Consulting, Business Process Design, Business Process..., Business Process..., Computer Systems..., Insurance Background, Financial Services, Tax, Workflow Management, Systems Development..., Project Management, Compuset, Requirements Gathering, Requirements Analysis, SDLC

Education
Charter Oak State College   1965 — 1993
Computer Science & Business Admin

Experience
IASIS Healthcare  2014 - Present
Mercy  2012 - 2014
Trend Management Enterprises, LLC   2012 - 2012
Amerigroup Corporation  2010 - 2012
CIGNA Healthcare   2003 - 2010
ACS  2002 - 2003
NYC Health & Hospitals Corporation  1999 - 2002
AmeriChoice NY (formerly Managed Healthcare Systems, Inc)   1999 - 1999
HealthSouth  1998 - 1998
EmblemHealth (formerly Group Health Inc.)   1992 - 1998

Skills
Managed Care, Medicaid, Provider Relations, Healthcare, Network Development, Medicare, Healthcare Industry, Hospitals, Health Policy, Healthcare Management, HIPAA, Healthcare Consulting, PPO, Claim, HMO, Insurance, Strategic Planning, Credentialing, Physician Relations, Health Insurance, Management, Negotiation, Revenue Cycle, Leadership, Medicare Part D, Home Care, Healthcare Information..., Financial Analysis, Disease Management, Utilization Management, Quality Improvement, Medical Billing, Informatics, Revenue Cycle Management, Medicine, Government, Financial Modeling, Physicians, EMR, Practice Management, Pharmacy Benefit..., EHR, Performance Improvement, Medical Coding, Executive Management, Employee Benefits, Epic Systems, Long-term Care, Nursing, Medical Compliance

Education
New York University   1995 — 1995
Diploma, Paralegal Studies

City University of New York-Hunter College   1989 — 1992
Bachelor of Arts (B.A.), Political Science and Government

Experience
Contract CPG Category Manager / Analyst Work   November 2013 - Present
The Clorox Company  April 2009 - October 2013
The Clorox Company  June 2006 - April 2009
The Clorox Company  June 2003 - June 2006
Eastman Kodak  2000 - 2003
Cigna Healthcare   1998 - 2000

Skills
IRI, Sales Management, Account Management, Consumer Products, Cross-functional Team..., Sales Plan, Dependable Team Player, Shopper Marketing, Nielsen, Trade Marketing, Customer Insight, Wal-Mart, Brand Management, Spectra, Sales, Retail, Pricing, Forecasting

Education
Clemson University   1991 — 1995
Bachelor of Science (BS), Mathematics

Experience
Macy's Systems and Technology  January 2014 - Present
The Home Depot  February 2013 - November 2014
InterContinental Hotels Group  April 2012 - January 2013
Kaiser Permanente  October 2011 - April 2012
Alcon Laboratories, Inc. (formally CIBA Vision)   February 2011 - October 2011
UCB Pharma  April 2007 - February 2010
BioLab, a Chemtura Company  September 2002 - April 2007
Atlanta RP Enterprises   April 1998 - August 2002
Innovative Recovery Services, Inc.   September 1995 - March 1998
CIGNA Healthcare   June 1994 - May 1995

Skills
Project Management, Cross-functional Team..., Strategic Planning, Process Improvement, Program Management, PMP, Business Analysis, Budgets, Change Management, Project Planning, Leadership, Team Building, Project Portfolio..., Business Process..., Vendor Management, Visio, Account Management

Education
Keller Graduate School of Management of DeVry University   2010 — 2011
Masters, Project Management

Clark Atlanta University   2000 — 2002
MBA, Finance

Morehouse College   1990 — 1994
BA, Finance

Experience
Audible.com  July 2012 - Present
Macy's, Inc.   July 2009 - July 2012
FUJIFILM Hunt Chemicals U.S.A., Inc.   October 2007 - June 2008
Metro-ILA Fringe Benefit Fund   September 2006 - August 2007
CIGNA HealthCare   March 1998 - September 2006
CIGNA Healthcare Sales Department- Middle Market   1988 - 2006

Skills
Employee Benefits, Employee Relations, Recruiting, Human Resources, Insurance, Disability Insurance, Training, Health Insurance, Benefits Administration, Customer Service, Microsoft Office, Microsoft Excel, New Hire Orientations

Education
Hunter College   1975 — 1978
None, Education/Economics

Experience
Currently Retired  June 2011 - Present
CIGNA Healthcare   June 2009 - June 2011
AT&T  2002 - 2008
SBC  1998 - 2002
SNET  1993 - 1998
SNET  1976 - 1988

Skills
TSO, MVS, Fileaid, VSAM, JCL, Mainframe, COBOL, Requirements Analysis, Syncsort, Databases, Analysis, Problem Solving, Visio, Systems Analysis, SharePoint

Education
Clark University   1972 — 1976
B.A., Mathematics

Experience
Vikram S. Jayanty, M.D.,PA   July 1987 - Present
CIGNA Healthcare   July 1978 - June 1980
The French and Polyclinic Hospital, NYC   January 1976 - June 1977

Skills
insurance administration, Office Administration, Front Office, Management, Marketing, Interviews, Medical Billing, Negotiation, Data Entry, Outlook, Customer Service, Microsoft Word, Microsoft Office, Administration, Microsoft Excel

Education
Brooklyn College   1973 — 1976
BS, Education, GPA 3.3

Tri Valley High School   1960 — 1971
Regents Diploma, College Preparatory

Experience
Cigna Medical Group  December 2014 - Present
Cigna Medical Group  November 2013 - December 2014
CIGNA Healthcare   January 2012 - November 2013
CIGNA Healthcare   June 2009 - January 2012
Cornell University Sloan Program   September 2007 - May 2009
CIGNA  June 2008 - August 2008
Kittitas Valley Community Hospital  July 2006 - July 2007
Ellensburg Community Health Clinic   December 2004 - July 2007

Skills
Healthcare, Healthcare Management, Process Improvement, Strategy, Health Insurance, Healthcare Information..., Health Policy, Managed Care, Leadership, Training, Healthcare Consulting, Six Sigma, Analysis, Hospitals, Strategic Planning, Medicare, Team Building, Recruiting, Project Management, HIPAA, EHR, Product Management, Clinical Operations, Tableau, Nonprofits, Non-profit..., Community Outreach, Strategic Communications, Program Management, Operations Management, Customer Experience, Business Strategy, Business Development

Education
Cornell University   2007 — 2009
Master's of Health Administration, Sloan Program in Health Administration

Central Washington University   2005 — 2007
B.S., Managerial Economics

Experience
CIGNA Healthcare   December 2006 - Present
NVR, Inc.   January 2006 - July 2006

Skills
Health Insurance

Education
Central Michigan University   2011 — 2013
Master's degree, Health/Health Care Administration/Management

University of Tennessee-Knoxville   2001 — 2005
Bachelor of Arts, Communications, Business Studies

Experience
CIGNA Healthcare   July 2011 - Present
IKON Business Solutions  February 2009 - July 2011
IKON Business Solutions  October 2005 - February 2009

Skills
Linux, Testing, Java, Unix, Java Enterprise Edition, Windows, Project Management, Web Services, Manual Testing

Education
Cheyney University of Pennsylvania   2010 — 2011
Microsoft Certification MCITP, Information Technology

Temple University   1979 — 1984
Bachelor of Arts (B.A.), Communications (RTF)

Experience
Tennessee Department of Human Services  February 2007 - August 2011
CIGNA Healthcare   July 2000 - December 2006
CIGNA Healthcare   February 1989 - June 2000

Skills
Internet Research, Microsoft Office, Outlook, Benefits Administration, PowerPoint, Groupwise

Education
Academy of Allied Health   2011 — 2012
Certification, Medical Coding and Billing, 3.0

Covenant College   1996 — 1997
Bachelor of Science, Organizational Management

Chattanooga State Community College
Associate of Science, Dental Laboratory Technology

HITECH Workforce Training
Health Information Technology for Economic and Clinical Health

Experience
CIGNA Healthcare   June 2006 - October 2009
Charter Oak State College  December 2001 - June 2006
Connecticut State University System Office  July 1998 - December 2001
Connecticut State University System Office  February 1996 - July 1998

Education
Charter Oak State College
Bachelor Degree, Business Administration

University of Phoenix
MBA

Experience
Montgomery County Public Schools  August 1999 - Present
Alexandria City Public School System   August 1994 - June 1999
Cigna Healthcare   1987 - 1992

Skills
Classroom Management, Literacy, Lesson Planning, Differentiated..., Classroom, Educational Leadership, Teaching, Elementary Education, Language Arts, Social Studies, Smartboard, Community Outreach, Public Speaking, Tutoring

Education
Cheyney University of Pennsylvania   1992 — 1994
Master's degree, Elementary Education and Educational Administration

Delaware State University   1985 — 1987
Bachelor of Science, Marketing

Delaware State University   1984 — 1987
Bachelor of Science, Marketing, 3.0

Lincoln University   1983 — 1984
None, Business Administration

Lincoln University   1983 — 1984
none, Business Administration

Montclair High School   1979 — 1983
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program

Lincoln University

Experience
Cabarrus County Schools  September 2014 - Present
Children of the King School-Age Program   October 2004 - Present
CIGNA Healthcare   June 2000 - September 2004

Education
Central Piedmont Community College
Early Childhood Education and Teaching

Experience
CIGNA Healthcare   November 2010 - Present
UPMC  April 2006 - February 2011
Coldwell Banker  September 2003 - December 2004

Skills
Hospitals, Healthcare, Healthcare Management, Nursing, Clinical Research, Healthcare Information..., EMR, Critical Care, Patient Safety, ACLS, BLS, Inpatient, EHR, ICU, Epic Systems

Education
Chatham College   2006 — 2008
Bachelor's degree, Registered Nursing/Registered Nurse

Shadyside School of Nursing   2004 — 2006
Diploma RN, Registered Nursing/Registered Nurse

Experience
Humana, Inc.   June 2010 - Present
AutoTrader.com  January 2007 - October 2008
The Coca-Cola Company  September 2003 - August 2004
Cigna Healthcare   March 2001 - May 2003
Yum Brands (Formerly Tricon Global)   November 1997 - August 2000
NPS of Atlanta   1995 - 1997

Skills
Benefits Administration

Education
Clark Atlanta University
MBA, Marketing Management

Experience
Cigna  August 2015 - Present
Cigna  August 2011 - August 2015
CIGNA Healthcare   October 2002 - July 2011
Grand Valley Health Plan  1999 - 2002
United Healthcare  1990 - 1998

Skills
Six Sigma, Managed Care, Project Management, Contract Negotiation, Network Development, Provider Relations, Budgets, Healthcare, Business Development, Strategic Planning, Health Insurance, Healthcare Industry, Customer Service, PPO, HIPAA, Health Policy, Leadership, Business Process..., Training, Contract Management, Analysis, Business Process..., Agile & Waterfall..., Sales, Financial Analysis, Medicare, Process Improvement, Healthcare Consulting, Healthcare Management, Contractual Agreements, Accountable Care, Hospital Contracting, Network Expansion, Communication, Practice Management, Health Care Reform, Hospitals, Insurance, Management

Education
University of California, Berkeley   2014 — 2016
Project management, Project Management

Villanova University   2010 — 2011
SSBB Certification Training, Six Sigma and Lean Management

Central Michigan University   1999 — 2003
MSA, Health Science Administration

Davenport University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Experience
Protiviti  2012 - Present
Accenture  2007 - 2012
Cigna HealthCare   2005 - 2007
PacifiCare Health Systems  1991 - 2005

Education
Claremont Graduate School   1982 — 1982
Master of Business Administration (MBA), Accounting

University of Redlands   1974 — 1978
Bachelor's degree, Political Science and Government

Experience
Children Shelter of the Upstate, Inc   March 2008 - Present
Children Shelter of the Upstate, Inc   March 2008 - Present
WOOTEN AUTO SALES, INC   September 2001 - February 2008
CIGNA Healthcare   February 1999 - August 2001
Sharonview Federal Credit Union  February 1996 - January 1999

Education
Clemson University   1989 — 1993
BS, Marketing

Clemson University
Bachelor of Science, Marketing; Management Communications

2010 Graduate of the Spartanburg County Foundation Grassroots Leadership Development Institute

Spartanburg High School

Experience
Self-employed  2009 - Present
CIGNA Healthcare   2004 - 2010

Skills
Team Leadership, Leadership, Customer Service, Automotive, Public Speaking, Team Building, Negotiation, Service Operations, Process Improvement, Sales Management, Training, Microsoft Office

Education
Central Washington University   1985 — 1988
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.2

Experience
Regions Financial Corporation  October 2010 - Present
Regions Financial Corporation  January 2008 - October 2010
U.S. Space & Rocket Center   February 2005 - January 2008
U.S. Space & Rocket Center   May 2002 - February 2005
CIGNA Healthcare   September 2000 - May 2002

Skills
Public Speaking, Customer Service, Operations Management, Schedules, Microsoft Office, Microsoft Excel, 10 Key, Microsoft Word, Social Media, Teamwork, Event Management, Data Entry, Research, Team Building, Training, Leadership, Project Management, Event Planning, Analysis, Leadership Development, PowerPoint, Management, Public Relations

Education
University of Alabama in Huntsville   1994 — 2002
Physics

Chattanooga State Community College

Experience
Humana  August 2011 - May 2013
Cave Creek Unified School District  July 2010 - July 2011
CIGNA Healthcare   June 2010 - July 2011

Skills
Administrative..., Office Administration, Front Office, Filing, Typing, Payroll, Customer Service, Office Management, Education, Ordering Office Supplies, Data Entry, ICD-9, Health Insurance, Microsoft Excel, Healthcare, HIPAA

Education
Cerritos College
90 SEMESTER UNITS, Business and Real Estate

Rio Salado College
N/A, Pharmacy Technician/Assistant

Experience
Cigna Healthcare   March 2013 - Present
Hewlett-Packard  January 2012 - February 2013
MVP Health Care  June 2011 - December 2011
Winrock International  October 2010 - January 2011
Clark Labs  December 2008 - May 2010
IRADE   August 2006 - August 2008

Skills
Systems Analysis, SDLC, Requirements Analysis, Requirements Gathering, Business Analysis, Visio, User Acceptance Testing, SQL, Software Project..., Agile Methodologies, Microsoft SQL Server, Business Requirements, Data Warehousing, Quality Center, Testing, Oracle, Business Process, SharePoint, Business Objects, PL/SQL, ETL, Software Documentation

Education
Clark University

GGSIPU

TPS