Experience
Chicago Public Schools  September 2004 - Present
Allied Benefit Systems  January 2003 - September 2004
Cigna Healthcare   April 2002 - January 2003
Information Resources, Inc  December 1999 - October 2001

Skills
Administration, Customer Service, Office Administration, Volunteer Management, Training, Program Development, Project Management, Event Management, Social Media, Invoicing, Office Management, Staff Development, Lesson Planning, Oracle, Teaching, Event Planning, Nonprofits, Microsoft Office, Apparel, Account Reconciliation, Microsoft Excel, Microsoft Word, Market Analysis, Research, Typing, Kronos Timekeeping, Fundraisers, Blogging, Fashion Blogging, Fashion History, Social Media Blogging, Pop Culture, Lifestyle Writing, Team Building, Budgets, Leadership, Analysis, Strategic Planning, Management

Education
Howard University   1992 — 1997
Bachelor of Arts (BA), Fashion Merchandising

Experience
North Oaks Health System  February 2015 - Present
DHH, Metropolitan Human Services District   January 2014 - February 2015
DHH, Metropolitan Human Services District   June 2013 - January 2014
Ochsner Health System  June 2009 - June 2012
The Interim LSU Public Hospital   March 2008 - May 2009
Advogent  March 2006 - October 2007
Cardinal Health, SPS  July 2004 - February 2005
CIGNA Healthcare   June 2001 - August 2003

Skills
Oncology, Hematology, Healthcare, Healthcare Management, Hospitals, Healthcare Information..., Managed Care, EHR, Strategic Planning, Public Health, EMR, Process Improvement, Mental Health, Behavioral Health, Epic Systems, Management, Healthcare Consulting, HIPAA, Medicine, Patient Safety, Physician Relations, Physicians, Program Management, Public Speaking, Revenue Cycle, Clinical Research, Data Analysis, Ambulatory

Education
Tulane University   2007 — 2009
MHA, Health System Management

Howard University   2000 — 2004
BS, Health Management

Experience
QAiAM - Full Service Quality Assurance   January 2014 - Present
SDG Corporation  February 2012 - January 2014
Rewards Network  February 2008 - March 2011
eFunds  December 2007 - January 2008
UAIG  January 2007 - December 2007
CIGNA Healthcare   December 2006 - January 2007
KeyBank  February 2004 - January 2006
Sunburst Technology  February 2002 - December 2004
portalvision   February 2000 - December 2001
portalvision   February 2000 - December 2001

Skills
Product Development, Project Management, Cloud Computing, SQL, Quality Assurance, Salesforce.com, CRM, Management, Business Analysis, Testing, Team Building, Software Documentation, Microsoft SQL Server, Requirements Analysis, Business Intelligence, SDLC, Leadership, Databases, Agile Methodologies, XML, Process Improvement, Test Automation, Visio, Software Project..., Vendor Management, User Acceptance Testing, Software Quality..., Quality Center, Test Planning, Requirements Gathering, Integration, SharePoint, Test Cases, Manual Testing, Regression Testing, JIRA, System Testing, Analysis, Analytics, Test Strategy, Business Process, Waterfall, Bugzilla, Performance Testing, Test Management, IT Management, Program Management, Information Technology, Strategic Planning, IT Strategy

Education
Hofstra University   1994 — 1998
BA, Psychology

Hofstra University   1994 — 1998
Bachelor of Arts (B.A.), Psychology

Experience
Fallon Community Health Plan (FCHP)   April 2013 - Present
Boston Medical Center  2009 - 2011
Phoenix House  May 2008 - June 2009
Citi  August 2003 - June 2005
The Hartford  August 2001 - August 2002
CIGNA Healthcare   May 1990 - July 2001

Skills
Health Insurance, Healthcare Management, Human Services, Provider Relations, Credentialing, Case Management, Behavorial Health, Management Consulting, Healthcare, Social Services, Case Managment, Mental Health Counseling, Client Counseling, Employee Benefits, Insurance, Medicaid, Medicare

Education
Northeastern University   1982 — 1986
Business Administration and Management, General

Holyoke Community College   1978 — 1980
AS in Business Management, Management and Marketing, 3.8

Springfield College
Human Services, General

Experience
CIGNA Healthcare   October 1998 - Present
Prudential Healthcare  May 1994 - October 1998

Skills
Vendor Management, Project Management, Change Management, Cross-functional Team..., Program Management, Health Insurance, Insurance, Process Improvement, Healthcare

Education
Indiana University Bloomington   1982 — 1983
Computer Science

Roncalli

Experience
Memorial Hermann Memorial City  February 2014 - Present
CHRISTUS Health  April 2003 - February 2014
CIGNA Healthcare   September 1998 - April 2003
MacGregor Medical Association  August 1985 - February 1997

Skills
Public Speaking, Strategic Communications, Medical Legal Consulting, Medical Review, Medicare guidelines, Workers' Compensation..., Medicare, Healthcare, EHR, Disease Management, Nursing, Medicine, Utilization Management, Hospitals, Clinical Research, Physicians, Healthcare Consulting, Healthcare Management, Healthcare Information..., Managed Care, EMR, Physician Relations, Patient Safety, Healthcare Industry, Quality Improvement

Education
Houston Baptist University   1998 — 2000
Master of Business Administration (M.B.A.)

University of Minnesota-Twin Cities
Bachelor of Arts (B.A.), Clinical Child Psychology

University of Rome Medical School
Doctor of Medicine (MD)

Experience
Humana  2014 - Present
Insight MD   June 2011 - Present
Maryland University of Integrative Health (formerly Tai Sophia Institute)   2011 - Present
CIGNA Healthcare   August 2000 - May 2011
CIGNA Healthcare   August 2000 - May 2011
Oxford Health Plans  August 1997 - June 2000
Patuxent Medical Group  August 1990 - July 1997

Skills
Strategic Planning, Executive Coaching, Project Management, Program Management, Strategy, Healthcare Consulting, Healthcare Analytics, Case Managment, Disease Management, Innovation Development, Wellness Coaching, Lifestyle Coaching, Life Coaching, Health Plan Operations, Health Program Planning, Healthcare Management, Hospitalists, Best Practices, Benefits Design, Benefits Analysis, Employee Benefits, Physician Relations, Physician Alignment, Program Development, Medical Education, Medical Directors, Accountable Care, Disparities, Operations Management, Coaching, Leadership, Healthcare

Education
Harvard University
Bachelor of Arts (B.A.), concentration in biology with minor in economics

The Wharton School, University of Pennsylvania
Master of Business Administration (MBA)

Hospital of the University of Pennsylvania
Internal Medicine Resident

University of California, San Francisco
Clinical Gastroenterology Fellow

University of Pennsylvania School of Medicine
Doctor of Medicine (M.D.)

Maryland University of Integrative Health (formerly Tai Sophia Institute)
Graduate Certificate in Health & Wellness Coaching

National Institutes of Health
NIH Scholar Program in Translational Health Disparities

Experience
Associated Financial Group  2014 - Present
Humana  February 2010 - May 2014
CIGNA Healthcare   September 2008 - February 2010
Humana  May 2005 - September 2008
First Health  1997 - 2004

Skills
Health Insurance, Insurance, Healthcare, Benefits Administration, Medicare, Employee Benefits, Disability Insurance, HMO, Health Savings Accounts, Managed Care, Account Management, Term Life Insurance, Long-term Care, Brokers, Underwriting, Claim, Life Insurance

Education
Illinois Wesleyan University   1986 — 1990

Experience
DuPont  July 2015 - Present
DuPont  October 2004 - June 2015
Citicards  October 1999 - March 2003
CIGNA Healthcare   January 1988 - October 1999

Skills
Six Sigma, SAP, Sourcing, eSourcing, Change Management, Process Improvement, Team Building, Lotus Notes, Problem Solving, Strategic Sourcing, Team Leadership, Teamwork, E-procurement, Customer Relations, Sourcing & Procurement, Global Sourcing, Visio, Excel, PowerPoint, Coaching, SCOR, Spend Analysis, Raw Materials, Training, Management, Supply Chain

Education
Immaculata University   2005 — 2009
Human Dynamics

Wesley College   1999 — 2001

Thomas McKean High School   1985 — 1989

Experience
Blue Cross Blue Shield of Arizona  July 2015 - Present
Humana  March 2014 - July 2015
Humana  April 2003 - March 2014
CIGNA Healthcare   February 1990 - January 2003
Mitsubishi Acceptance Corporation   June 1987 - February 1990

Skills
Healthcare Management, Employee Benefits, Account Management, Executive Management, Presentation Coaching, Business Performance..., Business Strategy, Customer Service, Process Improvement, Sales Process..., Strategic Planning, Disability Insurance, Benefits Administration, Health Insurance, Insurance, Health Savings Accounts, Management, Team Building, Leadership, Sales, Fundraising, Healthcare, Leadership Development, Group Medical, Program Management, Self-funded, Group Insurance, Medicare, COBRA, HMO, Term Life Insurance, PPO, Life Insurance, Managed Care, Brokers, Long-term Care, Medicare Part D, Training

Education
Harper College   1986 — 1988

Hoffman Estates High School   1983 — 1986
Diploma, Business

Experience
CIGNA  March 2012 - Present
CIGNA  January 2006 - March 2012
Cigna Healthcare   1990 - 2012
CIGNA  2002 - 2006
CIGNA  1996 - 2002
CIGNA Healthcare   1990 - 1996
CIGNA Healthcare   1987 - 1990

Skills
Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Data Analysis, Onboarding, Administrative..., Research, Management, Process Improvement, Calendar Planning, Data Entry, System Testing, State Compliance, Business Analysis, Administrative..., Human Resources, Training, Customer Service

Education
Holyoke Community College
A.S. degree (Dean's List)

Experience
Aetna  August 2004 - Present
CIGNA Healthcare   May 1997 - August 2004
CIGNA  1997 - 2004

Skills
Brokers, Insurance, Health Insurance, Health Savings Accounts, Workers Compensation, Underwriting, Medicare, Health Care Reform, COBRA, Benefits Administration, Health Policy, Employee Benefits, Life Insurance, Disability Insurance, Managed Care, Healthcare, HIPAA, Account Management, Long-term Care, Claim, Term Life Insurance

Education
Indiana University Bloomington   1993 — 1997

Experience
Cigna Healthcare   February 2014 - Present
CIGNA  2008 - Present
Aetna  1998 - 2008

Skills
Sales Operations, Managed Care, Health Insurance, Employee Benefits, Insurance, Healthcare, Team Building, Process Improvement, Leadership, Strategic Planning, Account Management, Cross-functional Team..., Management

Education
Immaculata University   1990 — 1994
Bachelor of Arts (B.A.), Psychology

Notre Dame High School

Notre Dame High School

Experience
HonorHealth  June 2015 - Present
University of Minnesota Physicians  February 2013 - June 2015
The University of Arizona Health Network  April 2010 - February 2013
University of Arizona  October 2008 - April 2010
Pinal County  May 2002 - October 2008
Fresenius Medical Care  March 1997 - May 2002
CIGNA Healthcare   May 1986 - January 1997

Skills
Long-term Care, Personnel Management, Financial Analysis, Managed Care, Sales, HIPAA, Healthcare, Cardiology, Grant Writing, Medicaid, Consulting, Healthcare Management, Claim, Hospitals, Healthcare Consulting, Strategy, Contract Negotiation, Leadership, Process Improvement, Analysis, Human Resources, Health Policy, Healthcare Industry, Policy, Physician Relations, Healthcare Information..., Medicare, Medicine, Clinical Research, Provider Relations, Health Insurance, Network Development, Physicians

Education
Morningside College
BS, Business Administration Major/Computer Science Minor

University of Phoenix   1990 — 1992
MBA, Business Management

Harvard University, John F. Kennedy School of Government   2014 — 2014
Certificate of Completion, Executive Education

Experience
Valence Health  January 2014 - Present
Horizon Hospice  July 2011 - Present
Horizon Hospice and Palliative Care  2007 - Present
Aetna  April 2012 - January 2014
Plenary Partners LLC   January 2012 - April 2012
W.W. Wachs   December 2010 - April 2012
The Camden Group  June 2006 - November 2010
RSM McGladrey  June 1999 - June 2006
TriBrook Healthcare Consulting   1999 - 2006
CIGNA Healthcare   1987 - 1993

Skills
Strategic Planning, Financial Analysis, Financial Operations, Healthcare, Financial Modeling, Accounting, Enterprise Valuation, CPA, CVA, Start-ups, Healthcare Consulting, Executive Management, Strategy, Management Consulting, Valuation, Healthcare Management, Data Analysis, Consulting, Budgets, Physicians, Finance, Accountable Care

Education
Illinois State University
Bachelor of Science, Accounting

Experience
Metro Realty Corp.  April 2012 - Present
Advantage Realty  January 2010 - April 2012
Applied Merchant   March 2007 - August 2008
Northstar Aerospace  August 2005 - September 2006
CIGNA Healthcare   April 2003 - August 2005
CIGNA  May 2002 - April 2003
Hurwitz Group  January 2001 - June 2001
News America Marketing  January 2000 - 2000

Skills
Strategic Planning, Business Development, Aerospace Manufacturing, Insurance, Project Management, Marketing, Management, CRM, Customer Service, Microsoft Office, Leadership, Sales

Education
Hult International Business School   2008 — 2009
MBA, Global Management

Northeastern University   1997 — 2002
Bachelor of Business Administration (B.B.A.), Marketing

Gunnery   1994 — 1997
Highschool

Experience
CIGNA Healthcare   January 2006 - Present
Ceridian  December 1997 - December 2005

Skills
Treatment, Mental Health, Behavioral Health, Case Managment, EAP, Counseling Psychology, Training, Psychology, Coaching, Psychotherapy, Leadership Development, Human Resources, Stress Management, Workshop Facilitation, Family Therapy, Crisis Intervention, Mental Health Counseling, Case Management, Motivational..., Clinical Supervision, Wellness, CBT

Education
Illinois State University   1971 — 1977
MA, Counseling Psychology

Experience
Reliance Standard Life Insurance  April 2004 - Present
CIGNA Healthcare   February 1994 - April 2004

Skills
Dental, Employee Benefits, National Accounts, Insurance, Disability Insurance, Account Management, Process Improvement, Strategic Planning, New Business Development, Organizational Design, Management, Managed Care, Sales, Marketing Strategy, Health Insurance, Term Life Insurance, Risk Management, Health Savings Accounts, Team Building, Underwriting

Education
Hofstra University
MBA

State University of New York College at Buffalo
BS

Experience
TCHP   July 2008 - Present
Texas Children's Hospital  January 2008 - Present
Missy's Styles Unlimited   January 1997 - Present
Renaissance Healthcare   August 2007 - July 2008
Remington College  June 2006 - July 2007
HCA, Physician Services  January 2004 - June 2006
CIGNA Healthcare   January 2000 - January 2003

Education
LeTourneau University   2008 — 2010
MBA, Business Administration -Healthcare Management

LeTourneau University   2005 — 2008
Bachelor, Business Administration

Houston Community College   2002 — 2005
Associated, Applied Science

Allied Nursing
Diploma

Houston Community College
A.S, Medical Billing and Coding

LICENSE
M.B.A, Project Management Specialization

LeTourneau University Houston Texas Campus
B. B. A

Experience
CrowdStrike  January 2015 - Present
EY  September 2012 - January 2015
Ernst & Young  March 2011 - October 2012
CIGNA Healthcare   July 2010 - March 2011

Skills
DFIR, Intrusion Detection, Digital Forensics, Incident Response, Computer Forensics, CISSP, InfoSec

Education
Indiana University Bloomington   2009 — 2010
MS, Information Systems

Indiana University - Kelley School of Business   2005 — 2009
BS, Accounting and IPM

Experience
Anthem  February 2014 - Present
Archcare  March 2012 - January 2014
CIGNA Healthcare   January 2009 - October 2013
Aetna  January 1999 - January 2009
Catholic Medical Center  January 1998 - January 1999
Vytra Health Plans  January 1997 - January 1998
Columbia University Medical Center  January 1996 - January 1997
Equitable Life  January 1994 - January 1995

Skills
Healthcare Information..., Healthcare, Healthcare Management, HIPAA, EHR, Health Insurance, Access, Disaster Recovery, Data Warehousing, Leadership, Analysis, Hospitals, Medicare, Clinical Research, Databases, Quality Assurance, Program Management, IT Management, EMR, SDLC, Business Analysis, Informatics, Data Analysis, Testing

Education
Hofstra University   1994 — 1996
Masters, Health Administration

St. John's University   1990 — 1994
Bachelor of Arts, Marketing

Experience
Cigna Healthcare   July 2011 - Present
CIGNA Healthcare   January 2008 - July 2011
Muncie Symphony Orchestra  1995 - 2010
Sagamore Health Network  June 1999 - December 2007
Telecom Industries   February 1997 - May 1999
Indiana University Bloomington/School of Music   July 1986 - November 1994

Skills
Cisco Technologies, Microsoft Exchange, Firewalls, Routers, 2008 R2, NT 4.0, McAfee, Team Building, HIPAA, Microsoft SQL Server, Disaster Recovery, Network Administration, Project Management, Data Center, Active Directory, Business Analysis, VMware, Windows Server, Security, Citrix, Leadership, Networking, VMware ESX, Servers, Presentation Coaching, Public Speaking, VPN

Education
Indiana University Bloomington   1994 — 1995
Master of Music and Doctor of Music, School of Music

Indiana University Bloomington   1983 — 1994
DM, Violoncello Performance & Music Literature

Indiana University Bloomington   1981 — 1983
MM, Violoncello Performance

New England Conservatory of Music   1979 — 1981
BM, Violoncello Performance

University of Washington   1977 — 1979
i transferred to the New England Conservator of Music, General studies

Experience
Memorial Hermann Health System  August 2015 - Present
Global Healthcare Alliance  May 2012 - Present
US Physical Therapy  September 2004 - November 2011
CIGNA Healthcare   March 2004 - August 2004
Blue Cross Blue Shield of Texas  April 1999 - December 2003

Skills
Team Building, Web-based Training, One-on-one Training, Webinars, Organizational Learning, Distance Learning, Blended Learning, Organizational Design, Policy Writing, Procedure Development, Compliance, Enterprise Content..., Technical Documentation, SnagIt, Insurance Billing, Claims Resolution, Medicare, Medical Terminology, MS Office Suite, Citrix Metaframe, WebEx, Adobe Acrobat, SharePoint, Outlook, Lotus Notes, PeopleSoft, CICS, Windows 95, Windows 7, Medical Billing, Accounts Receivable, Collections, Month End Close, HIPAA, Call Centers, Insurance, Process Improvement, E-Learning, Health Insurance, Revenue Cycle, Human Resources, Policy, Healthcare Information..., EHR, EMR, Healthcare Management, Needs Analysis, Visio, ICD-9, Payroll

Education
Gonzales High School

Hartnell College
Associate's degree, Education

Howard College
Facilitation Certificate BCBSTX, Trainer Certification

Experience
CIGNA Healthcare   December 2010 - Present
Habitat for Humanity  June 2010 - January 2011
UnitedHealthcare  August 2007 - April 2010
UnitedHealthcare  September 2004 - July 2007
DST Output  January 2001 - January 2004
Deutsche Bank  November 1998 - December 2000
Deutsche Bank  February 1998 - October 1998
The Ayco Company  July 1996 - February 1998
Ameriprise Financial Advisors  March 1993 - July 1996

Skills
CRM, Management, Process Improvement, Competitive Analysis, Program Management, Product Management, Leadership, Strategy, Training, Budgets, Project Management, Analysis, Business Planning, Business Process..., Business Analysis, Customer Satisfaction, Sales, Coaching, Vendor Management, Product Development, Cross-functional Team..., Strategic Planning, Forecasting, Business Strategy, Team Leadership, Account Management, Change Management, Start-ups, Data Analysis, Team Building, Healthcare, Analytics, Six Sigma, Marketing, Market Research

Education
Webster University   2000 — 2001
Masters, International Business

Hobart and William Smith Colleges   1986 — 1989
BA, Psychology and Sociology

Experience
UPMC Health Plan  May 2014 - Present
Windsor Regional Hospital  2004 - Present
United Healthcare  April 2007 - April 2014
179 AW Ohio Air National Guard   August 2001 - February 2011
CIGNA Healthcare   January 2005 - April 2007
Emergency Medicine Physicians  April 2003 - December 2004
Kaiser Permanente  May 1994 - November 2003

Skills
EMR, Medicine, Emergency Medicine, Healthcare Management, Managed Care, Healthcare Information..., Healthcare, Medicare, Medicaid, Hospitals, HIPAA, Healthcare Consulting, Disease Management, Clinical Research, HMO, Health Insurance, Health Policy, Healthcare Industry, Management, PPO, Network Development, Physicians, Provider Relations, Utilization Management

Education
The University of Akron   2008 — 2013
MPH

University of Pittsburgh   2006 — 2007
MPH

University of Tennessee-Knoxville - College of Business Administration   2004 — 2004
MBA

McGill University   1986 — 1989
MD, Residency Emergency Medicine

University of Ottawa / Université d'Ottawa   1980 — 1984
MD

Experience
MassMutual Financial Group  March 2012 - Present
CIGNA Healthcare   September 2009 - June 2011
CIGNA Healthcare   May 2009 - September 2009
MassMutual  November 2008 - March 2009
Department of Computer Science  January 2008 - May 2008
Westfield State College  2007 - 2007
Holyoke Community College  2003 - 2005
Office of the President  October 2002 - August 2003
US Army 29th Area Support Command, Kaiserslautern Europe   March 1979 - July 1994

Skills
HTML, Access, Java, Database Management, SQL, Troubleshooting, Microsoft Office, Excel, Windows, Word, VB.NET, JavaScript, Dreamweaver, PowerPoint, Web Development, Customer Relations, Teaching, Customer Service, Problem Solving, XML, Analysis, SQL Server, Operating Systems, Administration, Visio, Databases, Business Analysis, Outlook, CSS, Programming, Web Design, Systems Analysis, Testing, Unix, Microsoft SQL Server, Microsoft Excel, Microsoft Word

Education
Westfield State University   2006 — 2008
Bachelors, Computer Information Systems

Mount Holyoke College   2005 — 2006
Computer Science

Holyoke Community College   2003 — 2005
Associate in Science, Computer Information Systems

Experience
CIGNA Healthcare   June 2013 - Present
CIGNA  July 2006 - June 2013
UnitedHealthcare  March 2003 - March 2006
Disney Publishing Worldwide  September 1999 - January 2004
Reader's Digest Association  June 1998 - September 1999
Disney Publishing Worldwide  October 1997 - June 1998
CMP media  1995 - 1997

Skills
Market Research, Segmentation, Customer Insight, Analytics, Marketing Research, Competitive Intelligence, Focus Groups, Quantitative Research, Competitive Analysis, Market Analysis, Strategy, Business Strategy, Marketing Management, Qualitative Research, Data Analysis, Market Intelligence, Strategic Planning, Product Development, Marketing Communications, Direct Marketing, Primary Research, Survey Design, B2B Marketing, Consumer Insight, Customer Acquisition, Customer Segmentation..., Marketing Strategy, Marketing Analytics, Analysis, Cross-functional Team..., SPSS, Integrated Marketing, Brand Development, Brand Management, Marketing, CRM, Consumer Behaviour, Multi-channel Marketing, Net Promoter Score, Strategic Insights

Education
Indiana University Bloomington
Bachelor of Science (BS), Sociology

St. John's University
Master's degree, Sociology

Experience
CzepigaDalyPope  January 2014 - Present
Law Offices of Sharon L Pope, LLC   October 2010 - Present
MVP Health Care  1998 - 2010
Physician Health Services   1992 - 1995
CIGNA Healthcare   1985 - 1991

Skills
Trust Services, Business Management, Marketing Strategy, Strategic Planning, Management, Medicaid, Medicare, Estate Planning, Insurance, Elder Law, Employee Benefits, Legal Research, Health Insurance, Benefits Administration, Mergers & Acquisitions

Education
Michigan State University - The Eli Broad College of Business   1975 — 1978
MBA, Finance

Indiana University Bloomington   1967 — 1970
BA, Liberal Arts

Experience
Illinois State University  2003 - Present
Bradley University  August 2001 - May 2003
Aon Consulting  1994 - 1996
CIGNA Healthcare   1992 - 1994

Skills
Enterprise Risk..., Financial Analysis, Insurance, Actuarial Science

Education
University of Illinois at Urbana-Champaign - College of Business   1996 — 2001
Ph.D., Finance

University of Illinois at Urbana-Champaign   1988 — 1992
B.S., Actuarial Science

Illinois State University

Experience
Cigna  April 2015 - Present
CIGNA Healthcare   September 2010 - April 2015
Highmark Blue Cross Blue Shield  March 2008 - August 2010
The Club for Life   July 2007 - March 2008
Indiana Regional Medical Center  January 2006 - July 2007

Skills
Health Education, Nutrition, Healthcare, Program Management, Management, Coaching, Exercise Physiology, Teamwork, Risk Management, Motivational..., Managed Care, Chronic Illness, Health Policy, Wellness, Wellness Coaching, Health Promotion, Health Insurance, Disease Management, Leadership

Education
Point Park University   2009 — 2012
Master of Business Administration, Healthcare Management

Indiana University of Pennsylvania   2003 — 2007
Bachelor of Science Degree, Nutrition

Experience
Connecticut Women in Health Care Management   2009 - 2010
University of Connecticut Health Center - School of Medicine   2004 - 2009
Health Care Analytics   2003 - 2005
CIGNA Healthcare   January 2000 - November 2001
CIGNA Healthcare   November 1998 - December 2000
Kaiser Permanente - Georgia  1994 - 1998
Kaiser Permanente - Northern California  1990 - 1994
Kaiser Permanente - Northern California  1983 - 1989
Kaiser Permanente - Northern California  1978 - 1983

Skills
Operations Management, Healthcare, Managed Care, Healthcare Management, Data Integration, Project Management, Training, Informatics, Hospitals, Access, Project Planning, Leadership, Six Sigma, Policy, Analysis, Management, Clinical Research, Budgets

Education
Harvard Business School   1976 — 1978
MBA

Pomona College   1970 — 1974
BA

Experience
CIGNA Healthcare   March 2012 - April 2013
The Hartford  June 2001 - December 2011
The Hartford  August 2008 - July 2011
SIM RLF Northeast   2010 - 2010
The Hartford Insurance Group  October 2006 - August 2008
Chubb Insurance  December 1998 - June 2001
Constitution State Corporate Credit Union   1991 - 1995
Constitution State Corporate Credit Union   1991 - 1995
Constitution State Corporate Credit Union   1991 - 1995
Society for Savings  1988 - 1991

Skills
Strategic Delivery, Sourcing, Process Improvement, Project Delivery, Vendor Management, Resource Management, Business Relationship..., Strategy, SDLC, Team Building, Requirements Analysis, Project Portfolio..., Project Management, Business Process, Management, Business Analysis, Disaster Recovery, Leadership, IT Strategy, Visio, ITIL, Program Management, Cross-functional Team..., IT Management, Business Process..., PMP, Team Leadership, IT Service Management, Enterprise Software, Business Intelligence, CRM, IT Operations

Education
SIM RLF Experience   2010 — 2010

The University of Connecticut School of Business   1990 — 1996
MBA, Management of Information Technology

Hofstra University
BA, Biology with a minor in Psychology

Experience
UMT Consulting Group  January 2015 - Present
Accenture  August 2008 - August 2013
CIGNA Healthcare   June 2007 - August 2007
Nalban   June 2006 - July 2006

Skills
Retail, Management Consulting, Project Management, Business Process Design, Operating Models, Shared Services, Innovation Management, Customer Experience, Organizational..., Customer Centric..., Capital Budgeting, Strategic Planning, Store Operations, Business Case, Management, Business Development, Strategy, Business Analysis, Financial Analysis, Start-ups, Analysis, Business Strategy

Education
IE Business School   2013 — 2014
Master of Business Administration (MBA)

Indiana University - Kelley School of Business   2004 — 2008
BS Business with Honors, Finance, CIS, Operations Mgmt

Experience
Bank of America  June 2015 - Present
TechKnows Consulting LLC   July 2011 - Present
Peak 10  July 2012 - May 2015
Capax Global  2012 - 2012
TIAA-CREF  February 2008 - July 2011
TIAA-CREF  July 2004 - February 2008
Lash Group  January 2004 - July 2004
EquiFirst  January 2003 - October 2003
CIGNA Healthcare   August 2000 - December 2002
Connecticut Air National Guard  January 1998 - December 2002

Skills
SharePoint, Microsoft SQL Server, Databases, Disaster Recovery, ASP.NET, Enterprise Architecture, Data Warehousing, CSS, Visual Studio, VB.NET, SQL, Integration, High Availability, SDLC, IIS, SSIS, Database Administration, Consulting, Windows Server, Business Intelligence, C#, Active Directory, Leadership, IT Strategy, VMware, Zerto, Kemp Load Balancer, F5 BigIP, Microsoft Exchange, ITIL, CommVault, Project Management, Governance

Education
Husson University

Mohawk Valley Community College

University of Maine

Experience
Travelers  January 2013 - Present
The Wolf Harbor Group, LLC   November 2012 - Present
United States Navy  July 1992 - June 2014
Nurtur  October 2010 - November 2012
Health Net  December 2005 - June 2010
Connecticut Hospital Association  May 2004 - December 2005
CIGNA Healthcare   December 2000 - May 2004
Health Net of the Northeast  March 1996 - December 2000
M.D. Health Plan   1995 - 1996

Skills
Strategy, Strategic Planning, Healthcare, Analytics, Analysis, Leadership, Project Management, Business Strategy, Management, Managed Care, Data Mining, Project Planning, Informatics, Business Analysis, Business Process..., Access, Change Management, Leadership Development, Executive Management, Databases, Team Leadership, Training, Sales, Integration, Operations Management, Business Development, Policy, Healthcare Management, Cross-functional Team..., Data Analysis, Business Intelligence, Team Building, Software Documentation, Healthcare Information..., Program Management, Government, Process Improvement, Visio, Six Sigma, Vendor Management, Military, HIPAA, DoD, Medicare, Health Insurance, Quality Assurance, Logistics, Security Clearance, Organizational..., Risk Management

Education
University of New Haven   1987 — 1992
MBA

Hawaii Pacific University   1982 — 1986
Bachelor of Arts (B.A.), Economics

Experience
TD Bank  2009 - Present
Commerce Bank  June 2004 - Present
CIGNA Healthcare   1989 - 2000

Skills
Vendor Management, SDLC, Project Portfolio..., PMO, Business Analysis, Project Management, Requirements Analysis, Requirements Gathering, IT Strategy, Project Delivery

Education
Howard University   1985 — 1989

Experience
NanoRacks LLC  June 2014 - Present
Fabricating Specialties,LLC; Superior Threaded Products,LP; Superior Cladding Products, LLC   March 2011 - May 2014
NLV International   December 2009 - February 2011
Wood Group  May 2008 - September 2008
CIGNA Healthcare   January 2005 - January 2007

Skills
Data Analysis, Business Analysis, Project Management, Process Improvement, Strategy, Analysis, Financial Analysis, Program Management

Education
University of Iowa - Henry B. Tippie College of Business   2007 — 2009

Houston Baptist University - College of Business and Economics   2002 — 2004
Masters, Human Resources Management

Washington University in St. Louis   1995 — 2000
BS, Biochemistry

Experience
CIGNA Healthcare   June 2005 - October 2007
CIGNA Healthcare   June 2002 - June 2005
CIGNA Healthcare   September 1999 - June 2002
CIGNA Healthcare   April 1997 - September 1999
CIGNA  May 1992 - April 1997
CIGNA Healthcare   August 1988 - May 1992
CIGNA  April 1987 - May 1988
CIGNA  October 1978 - April 1987

Education
Mercer University

University of Pennsylvania
Associates, Liberal Arts

Hudson Valley Community College
Associates Applied Science, Medical Office Practices

Experience
Community Health Systems  March 2006 - Present
Siemens  2004 - 2006
Siemens Information Systems & Services, Inc.   2004 - 2006
CIGNA Corporation  1998 - 2004
CIGNA Healthcare   1992 - 2004

Skills
Process Improvement, Healthcare Information..., Healthcare, Project Management, Vendor Management, Business Analysis, Disaster Recovery, Integration, Strategic Planning, IT Executive Management, HIPAA, EHR, ITIL, Leadership, Management, Active Directory, Data Center, IT Management, Project Planning, Troubleshooting, EMR, IT Strategy, Team Building, Hospitals, System Administration, Information Technology, Meditech, Citrix, Business Intelligence, Business Process..., Security, Training, Enterprise Architecture, SDLC, Revenue Cycle, Windows Server

Education
Middle Tennessee State University   1989 — 1990
BBA, Accounting

Haslam College of Business at the University of Tennessee   1986 — 1990

Experience
Premise Health - Onsite Health Programs  June 2014 - May 2015
Take Care Health Systems  November 2012 - June 2014
Take Care Health Systems  June 2010 - November 2012
Walgreens  July 2008 - July 2010
Covenant Administartors, Inc.   July 2007 - March 2008
Fiserv Health  November 2004 - February 2007
CIGNA Healthcare   January 1980 - September 2003

Skills
Managed Care, Pharmacy Benefit..., Health Insurance, Medicare Part D, Medicare, Healthcare, Employee Benefits, Insurance, Disease Management, Account Management, Sales Management, Medicaid, Underwriting, Long-term Care, Sales, Team Building, Strategic Planning, Health Policy, Hospitals, Pharmacy, Cross-functional Team..., Direct Sales, Management, Healthcare Industry, Selling, New Business Development, Program Management, Healthcare Information...

Education
The American College   1980 — 1984
CLU, Insurance

Indiana University - Kelley School of Business   1973 — 1977
Bacholar of Sicence, Marketing & Insurance

Experience
CIGNA Healthcare   January 2001 - Present
Great West Healthcare  1995 - 2000

Education
Hastings College   1984 — 1986
BA, Economics

Cottey College   1982 — 1984
AA, Business

Experience
CIGNA Healthcare   October 1999 - Present
Oxford Health Plans  May 1994 - June 1998

Education
Hofstra University   1989 — 1993
BBA, International Business

Experience
Cardinal Health  August 2012 - Present
Cardinal Health  January 2009 - August 2012
Cardinal Health  November 2007 - January 2009
CIGNA Healthcare   2000 - 2007
Deloitte Consulting  January 1999 - December 2000
Amerisure Insurance  July 1988 - December 1999

Skills
Managed Care, Healthcare Industry, Revenue Cycle, Medicare, Healthcare, Nuclear Medicine, Strategy Development, Global Business..., Team Building, Strategy, Program Management, Pharmacy, Mergers, Medical Devices, Leadership, Healthcare Information..., Healthcare Consulting

Education
Wayne State University   1994 — 1996
MBA, Finance

Hillsdale College   1984 — 1988
BA, Accounting

Experience
Mercer  May 2013 - Present
Ascension Benefits & Insurance Solutions  2005 - 2013
The Resource Group  2004 - 2005
The Lewer Agency  1999 - 2004
Hallier Reed, LLC   1997 - 1999
CIGNA Healthcare   1982 - 1992

Skills
Insurance, Brokers, Health Insurance, Managed Care, Strategic Planning, New Business Development, Risk Management, Employee Benefits, Sales, Account Management, Benefits Administration, Program Management, Disability Insurance, Marketing, Leadership, Management

Education
Indiana University Bloomington
Bachelor of Arts (B.A.), English/Language Arts Teacher Education

Southwest High School

Experience
Cummins Inc.  February 2015 - Present
Anthem  November 2006 - February 2015
UnitedHealthcare  2001 - 2006
CIGNA Healthcare   1998 - 2001

Skills
Employee Benefits, Health Insurance, Insurance, Disability Insurance, Health Savings Accounts, Managed Care, Claim, Life Insurance, Underwriting, Medicare, Workers Compensation, Brokers, Benefits Administration, Claims Management, Term Life Insurance

Education
Indiana Institute of Technology   1999 — 2015
Associate's Degree, Business

Experience
Silverlink Communications  October 2013 - Present
Health Dialog  November 2009 - October 2013
Aetna  October 2008 - November 2009
CIGNA  2005 - 2008
CIGNA HealthCare   2005 - 2008
Mercer HR Consulting  1997 - 2005
Mercer HR Consulting  1997 - 2005

Education
Harvard University

Experience
Unum  2013 - Present
CIGNA Healthcare   September 2000 - August 2013
Blue Cross Blue Shield  May 1996 - April 2000

Skills
Healthcare, Process Improvement, Insurance, Leadership, Healthcare Information..., Team Building, Health Insurance, Managed Care, Business Analysis, HIPAA, Data Analysis, Six Sigma, Employee Benefits, Visio, Management, Vendor Management, Training, Medicare, Claim, Medicaid, Call Centers, Claims Management, Business Process...

Education
University of Tennessee-Knoxville - College of Business Administration   1988 — 1993
BS, Marketing

Derry Area High School   1984 — 1988

William Blount High School   1984 — 1988
Honors

Derry   1984 — 1984

Experience
NAMM  2011 - 2011
Tek Systems, Apex Systems   2008 - 2009
CIGNA Healthcare   2001 - 2003
Marianjoy Rehabilitation Hospital  1998 - 2000
Blue Cross Blue Shield of Illinois  1997 - 1998
SPSS  1995 - 1997
Lighthouse Institute, Bloomington, IL   1994 - 1995

Skills
Healthcare, Access, Data Management, SQL, Data Mining, Business Analysis, SAS, Microsoft Excel, Cognos, SPSS, Analysis, Databases, Statistics, Analytics

Education
The Ohio State University   1989 — 1994
MA, Social Psychology

Loyola University Chicago   1986 — 1989
MA, Cognitive Psychology

Northwestern University   1981 — 1984
BS, Psychology

Indiana University Bloomington
Psychology

York Community High School
Diploma, College Prep

Experience
CIGNA Healthcare   April 2001 - Present
Metropolitan Life Insurance Company  1988 - 1996

Skills
Insurance, Employee Benefits, Health Insurance, Underwriting, Brokers, Managed Care, Account Management, Health Care Reform, Health Savings Accounts, Disability Insurance

Education
Hofstra University   1990 — 1993
MBA, Finance

University at Buffalo   1983 — 1987
BS, Finance

Experience
Aetna  June 2014 - Present
CIGNA Healthcare   October 2008 - June 2014
Unicare  March 2005 - October 2008
Unicare  October 1999 - March 2005

Education
Illinois State University   1991 — 1995
Bachelor, Finance

Experience
Montgomery County DHHS  October 2014 - Present
Montgomery County DHHS  January 2004 - October 2014
Montgomery County DHHS  September 2001 - January 2004
CIGNA Healthcare   September 2000 - September 2001
Aetna /NYLCare Health Plans   April 1995 - September 2000
Howard University Hospital  1984 - 1995

Skills
Community & Public..., HIV/AIDS, Health Promotion, Health Education, Nursing, Community Health, Community Outreach, Grant Writing, Nursing Education, Policy, Public Health

Education
Howard University
BSN, Nursing

University of Maryland Baltimore
M.S., Community/Public Health Nursing

Experience
CIGNA Healthcare   November 2010 - Present
GNC  May 2007 - November 2010
Cura Hospitality  May 2006 - May 2007
Indiana University of Pennsylvania  June 2005 - May 2006

Skills
Nutrition Education, Nutritional Counseling, Nutrition, Health Promotion, Health Education, Clinical Nutrition, Dietetics, Weight Management, Sports Nutrition, Wellness Coaching, Public Health, Wellness, Fitness, Medical Nutrition..., Prevention

Education
Indiana University of Pennsylvania   2004 — 2006
Master's Degree, Nutrition/Dietetics

Indiana University of Pennsylvania   2000 — 2004
Bachelor's Degree, Dietetics

Experience
Tsunami Tsolutions   July 2008 - Present
CIGNA Healthcare   July 1986 - May 2003

Education
Indiana University Bloomington   1975 — 1979
Bachelors, Mathematics

Experience
CIGNA Healthcare   July 1980 - Present

Skills
Sales, New Business Development, Selling, Brokers, Insurance, Managed Care, Employee Benefits, Health Insurance, CRM, Disability Insurance, Account Management, Vendor Management, Healthcare, Benefits Administration, Health Savings Accounts

Education
Hofstra University   1983 — 1986
MBA, Finance

Stony Brook University   1976 — 1980
BS, Biology

Experience
CIGNA Healthcare   March 2000 - Present
CIGNA Healthcare   March 2000 - July 2005

Skills
Health Insurance, Managed Care, Benefits Administration, Brokers, Disease Management, Employee Benefits, HMO, Health Policy, Health Savings Accounts, Healthcare, Insurance, PPO, Utilization Management

Education
Hartwick College   1995 — 1999
Bachelor of Arts (BA), Sociology

Experience
CIGNA Healthcare   June 2011 - Present
Northwestern Mutual  May 2010 - May 2011
Ace Hardware  April 2005 - August 2008

Skills
Health Insurance, Insurance, Leadership, Strategic Planning, Microsoft Excel, Account Management, Cold Calling, Sales, Time Management, Financial Analysis, Employee Benefits

Education
Indiana University - Kelley School of Business   2007 — 2011
Finance

Experience
CIGNA Healthcare   March 2008 - Present

Education
Houston Community College
Business Administration

Experience
Superior Vision Services  November 2014 - Present
Cigna  April 2011 - July 2014
CIGNA Healthcare   January 2010 - March 2011
CIGNA Healthcare   June 2008 - December 2009
Great-West Healthcare  September 2007 - May 2008
Midwest Life & Health Group, LLC   May 2004 - August 2006

Skills
Team Building, Brokers, Management, Insurance, Sales, New Business Development, Analysis, Healthcare, Project Management, Underwriting, Health Insurance, Life Insurance, Marketing, Account Management, Customer Service, Employee Benefits

Education
Illinois State University   2003 — 2007
Bachelor of Science (B.S.), Marketing

Experience
Abbott Northwestern Hospital  January 2012 - January 2014
Abbott Northwestern Hospital  August 2003 - June 2013
Medica  January 2001 - April 2002
Cigna Healthcare   June 2000 - December 2001

Skills
Healthcare, Healthcare Management, Hospitals, Public Health, HIPAA, Critical Care, Process Improvement, Healthcare Consulting, Public Speaking, Strategic Planning, Project Management, Healthcare Information...

Education
Northwestern University   1990 — 1991
Master's Degree, Master of Managment - MBA equivalent

Johns Hopkins School of Medicine   1970 — 1975
MD, Medicine

Harvard College   1966 — 1970
AB,, American History

Experience
Cigna  April 2014 - Present
Cigna  June 2013 - March 2014
CIGNA Healthcare   April 2002 - May 2013

Skills
Employee Benefits, Program Management, Change Management, Project Management, Process Improvement, Business Analysis, Public Speaking, Mentoring Of Staff, Strategic Planning, Health Insurance, Leadership, Management, Team Leadership, Insurance, Healthcare, Benefits Administration, Training, Vendor Management, Team Building, Managed Care

Education
Indiana University of Pennsylvania

Experience
Texas Health spring   February 2012 - Present
CIGNA  February 2011 - Present
CIGNA Healthcare   February 2009 - Present
Broker  February 2009 - Present
Universal American  December 2009 - April 2011
ABC Supply  August 2008 - August 2009
FedEx Freight East   October 2005 - August 2008
Mid-Arkansas Substance Abuse   June 2003 - October 2005

Skills
PowerPoint, Microsoft Word, Microsoft Excel, Communication, Sales, Team Building, Leadership, Management

Education
Houston Community College   2012 — 2014
AA, Petroleum Engineering Technology

University of Arkansas   1999 — 2003
Bachelor of Science, Health Sciences

Experience
Retired  January 2010 - Present
Cigna Healthcare   2009 - 2012

Education
Indiana University-Purdue University at Indianapolis   1976 — 1981
Bachelor's degree, Business Administration and Management, General

Indiana State University
Bachelor of Science (BS), Industrial and Organizational Psychology