CIGNA HealthCare
Industry: Insurance company
DescriptionCigna is an American worldwide health services organization based in suburban Bloomfield, Connecticut and Philadelphia, Pennsylvania. Customer service: 020 8652 1313 Headquarters: Philadelphia, Pennsylvania, United States CEO: David Cordani (25 Dec 2009–) Subsidiaries: Express Scripts, Healthspring, Inc.,
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CIGNA HealthCare Employees
Valence Health 2014 - Present
Press Ganey Associates 2013 - 2014
Truven Health Analytics (formerly Thomson Reuters) 2008 - 2013
Premera Blue Cross 2002 - 2008
Documentum 2000 - 2001
CIGNA Healthcare 1998 - 2000
Skills
Product Management, Project Management, Cross-functional Team..., Agile Methodologies, Product Launch, Market Analysis, Competitive Analysis, Product Requirements, Healthcare, Vendor Management, Scrum, Business Analysis, Analytics, Program Management, CRM, Product Marketing, Requirements Gathering, Software Development, Agile Project Management, Software Project..., Project Planning, User Experience, Management, Visio, Product Development, Requirements Analysis, SDLC, Strategic Planning, Process Improvement, Business Intelligence, SaaS, Strategy, E-commerce, Mobile Applications, Team Leadership, Market Research, Mobile Devices, Quality Assurance, Solution Architecture, Strategic Partnerships, Pricing, Business Requirements, Enterprise Software
Education
Carnegie Mellon University - Tepper School of Business 1996 — 1998
MBA
University of Washington 1987 — 1991
B.A.
Webster Bank March 2015 - Present
Travelers July 2009 - August 2014
ING DIRECT 2001 - 2004
CIGNA Healthcare 2001 - 2004
several 2000 - 2004
Skills
Business Analysis, SDLC, Requirements Analysis, Data Warehousing, Enterprise Architecture, IT Management, Vendor Management, IT Strategy, Software Project..., Integration, Visio, SharePoint, Business Intelligence, Business Process..., Disaster Recovery, Project Management, DB2, PMO, Metadata Management, Data Integration, Data Warehouse..., Team Leadership, Quality Assurance, Information Management, Resource Management, Outsourcing, Agile Methodologies, Project Planning, Business Requirements, Systems Analysis, Solution Architecture, Data Modeling, Requirements Gathering, SOA, ETL, Database Design, PMP, Data Quality, Informatica, ITIL, Master Data Management, Dimensional Modeling, Data Governance, Oracle, Business Objects, Erwin, Data Architecture
Education
Carnegie Mellon University - Tepper School of Business
cwertification (CMMi), Information Technology
Rensselaer Polytechnic Institute at Hartford
Information Technology
Thomas Jefferson University Hospitals March 2015 - Present
Geisinger Health Plan December 2009 - February 2015
Boston Medical Center Healthnet Plan February 2004 - September 2009
RK, Inc. 1999 - 2004
Private Healthcare Systems (PHCS) 1993 - 1999
Blue Cross Blue Shield of MA 1990 - 1993
CIGNA Healthcare 1986 - 1990
Kaiser Permanente 1983 - 1986
Skills
Management, Leadership Development, Managed Care, Project Planning, Change Management, Strategy, Healthcare Management, Leadership, Strategic Planning, Medicaid, Healthcare, Business Process, Healthcare Information..., Informatics, Data Analysis, Management Consulting, Project Management, Customer Service, Team Building, Business Analysis, Cross-functional Team..., Insurance, Business Strategy, Program Management, Process Improvement, Analytics, Hospitals, Medicare, Start-ups, HIPAA, Business Process..., Executive Management, Consulting, Healthcare Consulting, Healthcare Industry, Health Insurance, Business Intelligence, Vendor Management
Education
Weatherhead School of Management at Case Western Reserve University 1983 — 1986
MS, Operations Research
Case Western Reserve University
BS, Management
Blue Cross Blue Shield North Carolina(BCBSNC) September 2004 - Present
CIGNA Healthcare May 1994 - September 2004
Kraft Foodservice, Inc. May 1988 - May 1994
Skills
Business Analysis, Data Analysis, Agile & Waterfall..., Data Warehousing, Health Insurance, COBIT, Requirements Gathering, Requirements..., Master Data Management, Data Mapping, Data Transformation, Teradata Data Warehouse, Certified Scrum Master..., Scrum, Military Experience, Military Training, Physical Security, Business Intelligence, Visio, Teradata, Data Modeling, Data Integration, Agile Methodologies, Disaster Recovery, SOA, DB2, COBOL, Waterfall, Business Objects, Enterprise Architecture, Software Documentation, Database Design, User Acceptance Testing, SDLC, SharePoint, Application Architecture, ETL, Requirements Analysis, Systems Analysis, Software Project..., Business Requirements, Oracle, Data Warehouse..., Agile Project Management, RUP, Data Governance, PMP, Information Architecture, Dimensional Modeling
Education
Campbell University 1982 — 1986
Bachelor of Business Administration (BBA), Data Processing
James B.Hunt High School 1979 — 1982
Academic Degree, College Prep Courses
Cigna November 2014 - Present
Beautycounter September 2014 - Present
CIGNA Healthcare November 2012 - November 2014
Lehigh University August 2004 - May 2013
CIGNA June 2010 - November 2012
Carnegie Mellon Tepper School of Business August 2008 - May 2010
Diamond Management & Technology Consultants June 2009 - August 2009
GlaxoSmithKline November 2004 - July 2008
MERCK AND COMPANY, INC July 2002 - November 2004
Skills
Change Management, Continuous Improvement, PBM, Product Strategy, Product Development, Process Improvement, Product Marketing, Sales Process, Client Communication, Cost Containment, People Management, Matrix Management, Volunteer Management, Pharmacy Benefit..., Product Management, Project Management, Health Insurance..., Health Care Reform, Data Analysis, Analysis, Management, Healthcare, Training, Quality Assurance, Business Process..., Leadership, Strategic Planning, Business Strategy, Team Building, Cross-functional Team..., Six Sigma, Manufacturing, Process Engineering, Competitive Analysis, Strategy, Consulting, Executive Management
Education
Carnegie Mellon University - Tepper School of Business 2008 — 2010
MBA, Marketing
Lehigh University 1998 — 2002
BS, Chemical Engineering
Self-employed February 2003 - Present
GE Healthcare March 2008 - February 2010
CIGNA Healthcare December 2001 - March 2003
Skills
Social Media Marketing, Marketing, Customer Service, Marketing Strategy, Account Management, Social Media, Email Marketing, Salesforce.com, Market Research, Microsoft Office, Marketing Communications, Sales, Online Marketing, SEO, Microsoft Excel, Online Advertising, Project Management, PowerPoint, CRM, Lead Generation
Education
Central Arizona College 2008 — 2015
Still pursuing, Business Administration and Management, General, Nursing
CIGNA Healthcare January 2015 - Present
CIGNA Healthcare 2005 - December 2014
CIGNA Healthcare 2003 - 2005
CIGNA Healthcare 2001 - 2003
CIGNA Healthcare 1996 - 2001
Aetna Health Plans 1985 - 1996
Aetna Health Plans 1978 - 1985
Skills
Software Development, Management, Integration, SDLC, Project Management, PMP, Healthcare, Project Portfolio..., Program Management, Software Project..., Analysis, Employee Benefits, IT Strategy, Process Improvement, Disaster Recovery, Requirements Analysis, IT Management, Business Process, Visio, Data Center, Business Analysis, Resource Management, Business Intelligence, Cross-functional Team..., Vendor Management, Project Planning, Access, Data Warehousing, MS Project, Java
Education
Capella University 2009 — 2010
MS, Information Technology - Project Management
Charter Oak State College 2006 — 2008
BS, General Studies, Concentration on Leadership and Entrepreneurial Studies
Tunxis Community College 2004 — 2006
AS, General Studies
Project Management Institute 2003 — 2004
PMP, Project Management Professional
3Back
Certification, Agile ScrumMaster
Systemation
Certification, Advanced Project Management
Systemation
Certification, Project Management Practitioner
CIGNA Healthcare June 2007 - Present
Cigna August 2005 - June 2007
UPMC Health Plan November 2004 - August 2005
Cigna June 2003 - November 2004
Cigna January 2003 - June 2003
Enhanced Images Surgery Center April 2000 - January 2003
Children's Hospital of Pittsburgh November 1997 - January 2000
UPMC June 1993 - November 1997
Skills
Healthcare, Case Managment, Managed Care, Quality Management, Nursing, Utilization Management, Acute Care, Case Management, Critical Care, Pediatrics
Education
Carlow College
Bachelor's degree, Registered Nursing/Registered Nurse
Cigna Healthcare October 2011 - Present
Baylor Health Care System January 1981 - June 2009
Parkland Hospital October 1984 - June 1987
Skills
Utilization Management, Disease Management, Medicare, Managed Care, Disability Management, Health Insurance, Certified Case Manager, Healthcare, Long-term Care, Workers Compensation, Medicaid, Home Care, Insurance, Claims Management, Claim, Healthcare Management, Disability Insurance, HIPAA, Nursing, Case Managment, Provider Relations, Clinical Research
Education
Capella University 2014 — 2018
Bachelor's Degree, Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
Collin County Community College 2009 — 2010
Bachelor of Applied Science (BASc), Registered Nursing/Registered Nurse
Kentucky State University 1974 — 1977
Associate's degree, Registered Nursing/Registered Nurse
Carbon Career & Technical Institute June 2014 - Present
Telerx (subsidiary of Merck Pharmaceutical) February 2013 - December 2013
CBRE January 2008 - February 2013
Cigna January 2008 - February 2013
Cigna Healthcare January 2008 - February 2013
Cigna Group Insurance January 2008 - February 2013
Cigna Behavioral Health January 2008 - February 2013
Cigna Tel-Drug January 2008 - February 2013
Genpact May 2006 - January 2008
Cushman & Wakefield 2005 - 2006
Skills
Analytics, Business Development, Customer Service, Disaster Recovery, Energy, Financial Risk, Governance, HRIS, Innovation, Key Account Management, Leadership, Microsoft Office, Negotiation, Outsourcing, Problem Solving, Quality Assurance, Recruiting, Sustainability, Sourcing, Strategic Planning, Visio, Windows, IFMA, BOMA calculations, Contract Management, Operations Management, Team Building, Contract Negotiation, Supervisory Skills, Budgets, Management, CRM, Project Management, Facilities Management, Facilities Operations, Facilities Engineering, Real Estate Economics, Corporate Real Estate, Commercial Real Estate, Human Resources, Integration, Vendor Management, Procurement, Organizational..., Coaching, Process Scheduler, Process Improvement, Policy, Business Process..., Project Planning
Education
Cedar Crest College 2000 — 2006
Matriculated, Business Administration and Management, General, 4.0
US NAVY 1982 — 1986
Honorable, Engineering, 5
Cigna January 2001 - Present
Cigna Healthcare January 1998 - December 2001
Cigna Healthcare June 1995 - December 1998
Price Waterhouse Management Consultants August 1984 - May 1995
Skills
SAS programming, SQL DB2, JCL, Microsoft Office, MS Access, Data Analysis, Business Analysis, Business Continuity..., Toad, JIRA, Quality Center, MS Project, Accountable Care, Physician Network..., Healthcare Analytics
Education
Central Connecticut State University
Bachelor's degree, Computer Science
Fairfield University
Liberal Arts and Sciences/Liberal Studies
CIGNA March 2013 - Present
CIGNA October 2010 - April 2013
CIGNA Healthcare January 2008 - November 2010
The Hartford December 2006 - December 2007
UnitedHealth Group July 2006 - November 2006
Oxford Health Plans September 2001 - June 2006
UnitedHealth Group March 1999 - September 2001
Newman Center at The Ohio State University 1992 - 1996
Skills
Data Analysis, Insurance, Outlook, Customer Service, Visio, Analysis, Health Insurance, Health Care Fraud, Microsoft Excel, Affordable Care Act, Health Care Reform, Health Insurance..., Individual Health..., Regulatory Filings, Microsoft Office 2003, Excel, Organizing, PowerPoint, Research, Problem Solving, Teamwork, Word, Writing, Business Analysis, Insurance Negotiations, Insurance Training, Insurance Regulatory, Benefit Communication, High Deductible Health..., Government Filings, Healthcare, Microsoft Word, Policy, HIPAA, Process Improvement, Strategic Planning, Training
Education
Capella University 2015 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, Health Care Management
The Ohio State University 1988 — 1997
B.A., Political Science
GLHS 1984 — 1988
Diploma, College prepatory
Thomas Jefferson University Hospitals March 2015 - Present
UPMC January 2014 - March 2015
UPMC November 2010 - December 2013
CIGNA Healthcare December 2003 - November 2010
Cigna October 2001 - December 2003
CIGNA Healthcare August 2000 - October 2001
Muhlenberg Regional Medical Center September 1996 - August 2000
Education
Carnegie Mellon University - H. John Heinz III College 2013 — 2014
Data Analytics Certificate Program
University of Pittsburgh - Joseph M. Katz Graduate School of Business 2007 — 2010
Master of Business Administration (MBA), Operations
Rutgers University 1992 — 1996
Bachelor of Applied Science (B.A.Sc.), Nursing Science
Saint Francis Hospital November 1995 - August 2012
CIGNA Healthcare September 1994 - September 1995
Cardio-Thoracic Surgical Assoc. August 1994 - September 1995
Skills
Telecom Expense..., QuickBooks, Project Management, MS Project, Microsoft Excel, Customer-focused, PeopleSoft, Workflow, Maximo, Bill Processing, Plannning, Structured Cabling, Circuits, Data Analysis, Ethics, Telecommunications, Renovation, Relocation, Faciltation, Quotations, Alumni Relations, Board Administration, Wireless Access, Workstations, HIT, Service Providers, Invoice Finance, Data Collection, Accounts..., Healthcare Information..., Bid Specifications, SOW, Work Orders, Portals, EMR, Information Technology, Visio, Management, Vendor Management, Integration, HIPAA, Software Documentation, EHR, SharePoint, HL7, IT Network Finance
Education
Technical Institute of America 2013 — 2013
PMP Certification Prep
Capital Community College 2012 — 2013
certification, Health Information Technology Professional
Central Connecticut State University 2000 — 2006
Master of Science (M.S.), Information Technology
Charter Oak State College 1980 — 1985
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Greater Hartford Community College 1976 — 1978
Associate of Science (A.S.), Medical/Clinical Assistant
CIGNA Healthcare July 2005 - Present
UPMC March 2000 - July 2005
Skills
Transplant Nursing, Managed Care, Case Management, Case Managment, Transplant, Healthcare, Nursing, ICU, Disease Management, Hospitals, Utilization Management, Utilization Review, Patient Advocacy, Medical/Surgical, Nursing Education, Acute Care, Wound Care, Health Education, Patient Education, Inpatient, Medicare, Critical Care, ACLS, BLS, Wellness, Registered Nurses, Stem Cells, Health Promotion, Physician Relations, Medical Case Management, Nursing Process, NCQA, Nursing Documentation, HIPAA, Patient Safety, Medication..., IV, Healthcare Information..., Pharmacology, Medical Devices, Pediatrics, Pediatric Nursing, Certified Case Manager, Palliative Care, HEDIS, Nursing Care, Cpr Certified, Quality Improvement, CPR Certified
Education
Capella University 2015 — 2017
Master of Business Administration (M.B.A.), Finance, General
University of Pittsburgh 1998 — 2002
Bachelor of Science (BS), Registered Nursing/Registered Nurse
Cigna March 2014 - Present
CIGNA January 2012 - March 2014
Cigna January 2009 - October 2012
CIGNA August 2011 - January 2012
CIGNA Healthcare January 2011 - August 2011
Cigna January 2010 - January 2011
Cigna January 2009 - January 2010
Stop and Shop February 2002 - July 2007
Skills
Provider Relations, Healthcare, Healthcare Management, HIPAA, Network Development, Healthcare Information..., Vendor Management, Vendor Relationships, Vendor Management Skills, Financial Analysis, Financial Forecasting
Education
Central Connecticut State University 2004 — 2009
Bachelor of Science (BS), Management Information Systems, General
Connecticut Children's Medical Center September 2013 - Present
Travelers October 2012 - Present
ING Americas January 2005 - September 2012
CIGNA Healthcare January 2000 - January 2005
Connecticut Children's Medical Center December 1998 - January 2000
CIGNA Healthcare February 1989 - December 1998
Skills
Data Analysis, Quality Assurance, Systems Analysis, Data Warehousing, Databases, SQL, SDLC, Data Marts, DB2, Integration, Informatica, ETL, COBOL, Testing, Requirements Analysis, Business Intelligence, Business Analysis, Oracle, Visio, Data Modeling, Enterprise Architecture, Microsoft SQL Server, Data Integration
Education
Central Connecticut State University
Bachelor of Science (BS), Management Information Systems
USI Insurance Services LLC 2011 - Present
Central Area Health Education Center, Inc. 2011 - Present
Hartford Hospital Young Leaders Advisory Council October 2012 - Present
Community Health Charities of New England 2010 - 2013
The Health Consultants Group/HCG Services 2005 - 2011
Northwestern Mutual 2003 - 2005
CIGNA Healthcare 1999 - 2003
Tufts Health Plan 1998 - 1999
Skills
Health Insurance, Insurance Administration, Disability Insurance, Employee Benefits, ERISA, Group Medical, Welfare Plans, Benefits Strategy, Life Insurance, Employee Relations, Benefits Administration, Strategic Planning, Brokers, Insurance, Business Development, Healthcare, Underwriting, Account Management, 401k, Financial Services, Workers Compensation, Long-term Care, Property & Casualty..., Medicare, Leadership, Retirement, Managed Care, Executive Management, Claim, Retirement Planning, Small Business, Term Life Insurance, Employee Wellness, COBRA, Financial Advisory, Commercial Insurance, Health Care Reform, Strategic Financial..., Risk Management, Consulting, Health Policy, Customer Service, Management, Sales, Team Building, Training
Education
Central Connecticut State University
BA
Northeastern University
Cheshire High School
Meritain Health an Aetna Company May 2011 - Present
Cigna Health Care March 1999 - June 2010
CIGNA Healthcare January 1999 - January 2000
Sierra Military Health Services, Inc January 1997 - January 1999
University of Maryland Medical System January 1996 - January 1999
Skills
Strategic Planning, Employee Benefits, Insurance, PeopleSoft, Relationship Management, Communications Planning, Process Improvement, Talent Acquisition, Project Management, Performance Management
Education
Catonsville Community College
Towson University
Altegra Health February 2012 - Present
Univita Health Inc September 2010 - February 2012
CIGNA Group Insurance April 2008 - July 2010
CIGNA Healthcare July 2004 - September 2007
CIGNA Healthcare May 2000 - July 2004
CIGNA Healthcare February 1997 - May 2000
american skandia 1994 - 1997
The Travelers Insurance Company 1991 - 1994
Skills
Cross-functional Team..., Inventory Management, Financial Modeling, Financial Reporting, Business Process..., Process Improvement, Financial Analysis, Decision Support, Forecasting, People Skills, Budgets, Strategic Planning, Healthcare, Insurance, Business Process, Analysis, Leadership, Program Management
Education
Central Connecticut State University 1987 — 1991
BS, Accounting
ConnectiCare, Inc. February 2015 - Present
CIGNA Healthcare July 2010 - January 2015
Travelers Insurance January 2005 - March 2010
AETNA INC January 2004 - September 2004
THE HARTFORD LIFE INSURANCE CO March 1998 - January 2004
LEXISNEXIS (Programming Resources Company - PRC) June 1996 - March 1998
AETNA INC November 1987 - June 1996
THE COVENANT INSURANCE COMPANY January 1985 - November 1987
THE COVENANT INSURANCE COMPANY January 1981 - January 1985
Skills
Quality Assurance, Quality Center, Testing, Insurance, Test Director, SDLC, Claims, Requirements Analysis, User Acceptance Testing, Waterfall, System Testing, Test Management, Requirements Gathering, Test Planning, SharePoint, Test Cases, Business Requirements, Manual Testing, Business Analysis, Test Strategy, Defect Tracking, Software Documentation, HP Quality Center
Education
Central Connecticut State University
B.S, Art Education
Insurance Institute of America
Certificate, General Insurance
EMC Corporation January 2012 - Present
EMC Corporation September 2006 - January 2012
EMC Corporation November 2000 - August 2006
Programming Resources Company (AKA “Insurity”) 1997 - 2000
Cigna Healthcare 1996 - 1997
Aetna US Healthcare 1989 - 1996
Kurka Corporation 1987 - 1989
Skills
Clariion, Storage, Enterprise Storage, Storage Virtualization, Brocade, NAS, Pre-sales, Business Continuity, Fibre Channel, Disaster Recovery, Storage Area Networks, Cloud Computing, Virtualization, Solution Architecture, Professional Services, NetApp, Data Center, High Availability, Deduplication, Enterprise Software, Integration, ITIL, EMC Storage, SAN, Enterprise Architecture, Managed Services, Infrastructure
Education
Hartford Area Mediation Program (HAMP) 1998 — 2000
Certified Mediator, Mediation
University of New Haven 1996 — 1998
MBA, Business Administration
Central Connecticut State University 1981 — 1985
Bachelor of Science (BS), Computer Science
Cigna September 2014 - Present
CIGNA Healthcare April 2011 - September 2014
CIGNA August 2009 - May 2011
CIGNA June 2008 - July 2009
CIGNA October 2006 - June 2008
Carvel Corporation 2001 - 2005
Skills
Process Improvement, Project Management, Microsoft Excel, Microsoft Office, Data Analysis, PeopleSoft, Team Building, Change Management, Strategic Planning, Six Sigma, Vendor Management, Leadership, Coaching, Customer Service, Leadership Development, Business Analysis, Business Process..., Performance Management, Training, Program Management, Management, Strategy, Cross-functional Team..., Organizational...
Education
University of Hartford 2009 — 2011
Master of Business Administration (M.B.A.)
Central Connecticut State University 2001 — 2006
Bachelor of Science, Management & Organization
CIGNA Healthcare June 1994 - Present
Education
Capella University 2010 — 2013
Phd., Leadership
University of Phoenix 2006 — 2008
MBA, Business Administration
Cigna September 2014 - Present
Affinity Health Plan February 2014 - July 2014
L.E.K. Consulting September 2012 - January 2014
Carnegie Mellon Tepper School of Business August 2010 - May 2012
CIGNA Healthcare May 2011 - August 2011
AcademyHealth July 2008 - June 2010
AcademyHealth June 2007 - June 2008
The Advisory Board Company July 2006 - June 2007
Education
Carnegie Mellon University 2010 — 2012
MBA, Business
University of Virginia 2003 — 2006
BA, Economics, Bioethics
Blogmutt June 2013 - Present
Freelance Writer March 2011 - Present
Epikos, Inc. May 2011 - May 2013
Parsippany Child Day Care Center March 2011 - June 2011
Marotta Controls, Inc. April 2006 - March 2011
GAB Robins April 2004 - March 2006
Empire BlueCross BlueShield 2003 - 2004
CIGNA HealthCare 2001 - 2003
Daily Record 1999 - 2001
CIGNA HealthCare 1995 - 1999
Skills
Microsoft 365, Microsoft Office, Word, Excel, Powerpoint, Lotus Notes, Outlook, FrontPage, RFP Machine, Cognos, PMAPS, Google Docs, Visio, QuarkXPress, Pagemaker, InDesign, MS Project, Adobe Acrobat, Access, MLA Style, AP Style, Proposal Writing, Grant Writing, Desktop Publishing, Journalism, Blogging, Resume Writing, Editing, Writing, Microsoft Publisher, Social Media Marketing, Microsoft Word, RFP, Marketing, PowerPoint
Education
Centenary College 2004 — 2006
Master of Business Administration, Marketing
College of Saint Elizabeth 1998 — 2000
Bachelor of Arts, Communications
County College of Morris 1996 — 1998
Associate of Art, Humanities
Saint Francis Care March 2011 - Present
Sisters of Providence Health System March 1999 - July 2010
CIGNA Healthcare March 1988 - March 1998
Skills
Deferred Compensation, Human Resources, Personnel Management, Policy, Process Improvement, Compensation & Benefit, Employee Relations, Program Management, Employment Law, Compensation, Talent Acquisition
Education
Central Connecticut State University
B.S., Business Administration
Realty One Of New Mexico June 2015 - Present
CIGNA Healthcare December 2008 - November 2014
DPR REALTY April 2004 - December 2008
JFCS January 2002 - July 2004
Cigna Healthcare November 1995 - January 2002
Skills
Leadership, Marketing, Customer Service, Sales, Selling, Health Insurance, Medicare, Provider Relations, Medicare Part D, Employee Benefits, Contract Negotiation, Software Project..., Negotiation, Sales Operations, Coaching, Payroll, Buyer Representation, Vendor Management, Brokers, Client Presentation, Medicare Advantage, Financial Analysis, Visual Basic, Access Database, Sales Force..., SQL, Strategic Planning, Management
Education
Central Arizona College 2001 — 2003
Associates, Early Childhood Education and Teaching
Molina HealthCare October 2014 - Present
CIGNA Healthcare August 2007 - July 2014
Quality Inn & Suites, Bradley, Illinois March 2005 - August 2007
Skills
Customer Satisfaction, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Customer Service, Change Management, Customer Support, Customer Engagement, Lync, Customer Centric..., OneNote, Social Media, iPhone, iPad, Time Management, Multi Tasking
Education
Capella University 2009 — 2015
Working toward MBA, Marketing & Sales w/ Secondary Specialization in Management & Leadership, 4.0
Manteno High School 1988 — 1992
HS Diploma
Baylor Health Care System March 2009 - Present
Healthlink May 2008 - March 2009
Cymetrix July 2007 - May 2008
Medix Staffing/ CARE MARK RX February 2007 - July 2007
CSI/TEXAS TRUE CHOICE December 2006 - February 2007
CIGNA Healthcare September 2004 - November 2005
ACS December 2003 - September 2004
Skills
Hospitals, Healthcare Management, Customer Service, Data Entry, Outlook, Access, PowerPoint, Microsoft Office, Team Building, Process Improvement, Public Speaking, Microsoft Word, Leadership, Recruiting
Education
Colorado Technical University 2011 — 2012
COURSES COMPLETED, HEALTHCARE ADMIN MANAGMENT
CCI Training Center 2006 — 2006
CERTIFICATE OF COMPLETION, Medical Front office and Medical Coding/Billing
El Centro College 1998 — 2000
COURSES COMPLETED, Paralegal Studies
ESS College of Business 1999 — 1999
COURSES COMPLETED, Paralegal Studies
CIGNA Healthcare February 2011 - April 2013
CIGNA Healthcare January 2010 - February 2011
CIGNA Healthcare October 2008 - January 2010
All Things Fun! October 2005 - October 2008
Canon, Inc. January 1998 - August 2002
Skills
Software Documentation, SharePoint, Process Improvement, Leadership, Training, Technical Support, Active Directory, Visio, Windows 7, Customer Service, Access, System Administration, Healthcare Information..., Project Management, Outlook, Troubleshooting, Disaster Recovery, Comic Books, Photoshop, Management, Security, IT Strategy, IT Management, HIPAA, IT Operations, Quality Assurance, SCCM, Team Management, Team Leadership, Healthcare, Microsoft Office, Microsoft Excel, Epilepsy Awareness, Board Games, Servers, Vendor Management, Business Analysis, System Deployment, Windows, SDLC, Networking, Help Desk Support, Database Administration, Computer Hardware, Team Building, Special Events..., Databases, XP, Integration
Education
Camden County College 2002 — 2005
Business Administration
Lincoln Technical Institute
Computer Repair
Overbrook Regional High School
High School Diploma
Wake Technical Community College
CIGNA Healthcare July 2012 - Present
Skills
Healthcare, Microsoft Excel, Health Insurance, Insurance, Microsoft Word, Microsoft Office, Access, Financial Reporting
Education
Carlow College 2010 — 2013
Master of Business Administration (MBA)
University of Pittsburgh 1998 — 2002
Bachelor of Business Administration (BBA)
Dean Health Plan, Inc. January 2014 - Present
Lakeview Specialty Hopsital and Rehab October 2011 - May 2013
Community Care, Inc November 2004 - October 2011
CIGNA Healthcare June 2003 - September 2004
Accountable Health Plans of America January 1995 - January 2003
Skills
Healthcare, Managed Care, Hospitals, Budgeting, Customer Relations, Budgets, Health Insurance, Contract Negotiation, Network Development, Nonprofits, Provider Relations, Team Building, Program Management, Customer Service, Medicare, Recruiting, Medicaid, Healthcare Management, Revenue Cycle, HIPAA, Leadership, Business Coaching, Project Management, Team Management, Mentoring, Entrepreneurship, Conflict Resolution, Speaker Programs, Credentialing, Home Care, Utilization Management, Health Policy, Disease Management, Healthcare Information..., EHR, Physician Relations, Healthcare Industry, Healthcare Reimbursement, Quality Improvement, HMO, Case Management, Healthcare Consulting, Nursing, Long-term Care
Education
Cardinal Stritch University 1991 — 1994
Bachelor of Science in Business Management, Business Administration and Management, General
Center for Legal Technology
Concordia College
Certification, Medical Assistant
Avella Specialty Pharmacy November 2014 - Present
HealthSpend Solutions June 2012 - November 2014
Medco April 2009 - June 2012
Dentisoft Technologies January 2004 - April 2009
Dental Benefit Providers June 1995 - October 2002
UnitedHealthcare 1999 - 2002
CIGNA Healthcare January 1992 - June 1995
Skills
Physician Recruitment, Corporate Finance, Operations, Marketing Strategy, Software Design, Business Strategy, New Business Development, Corporate Development, Company Acquisitions, Oncology, Dentistry, Health Plans, Direct Sales, Health Policy, Competitive Analysis, Business Development, Healthcare, Leadership, Product Management, Enterprise Software, Strategy, Physicians, Healthcare Consulting, Strategic Planning, Health Insurance, Healthcare Information..., Revenue Cycle Management, Pharmacy Benefit..., Insurance, Healthcare Management, Management, Managed Care, Cross-functional Team..., Process Improvement, Executive Management
Education
Case Western Reserve University - Weatherhead School of Management 1986 — 1987
MBA, Healthcare
Case Western Reserve University 1981 — 1985
BS Mgmt, Finance, Healthcare
Southern Connecticut State University August 2014 - Present
Hartford Hospital March 2014 - Present
Hartford Hospital November 2012 - March 2014
Hartford HealthCare January 2012 - November 2012
Philips Healthcare June 2010 - January 2012
United Technologies May 2007 - June 2010
CIGNA Healthcare September 2006 - April 2007
CIGNA Healthcare June 2004 - August 2006
Skills
Process Improvement, Business Analysis, SDLC, Vendor Management, Visio, Program Management, Project Management, Six Sigma, Change Management, Cross-functional Team..., SharePoint, MS Project, Disaster Recovery, Management, Business Process, Requirements Analysis, Agile Methodologies, Project Portfolio..., Access, Analysis, Training, Software Documentation, Integration, Budgets, Outsourcing, Resource Management, Project Planning, PMP, Business Process..., IT Strategy, Business Intelligence, IT Management, PMO, ITIL, Business Requirements, Information Technology, Systems Analysis, Microsoft Project
Education
Pace University - Lubin School of Business 2015 — 2020
Research Doctorate, Business Administration and Management, General
Rensselaer Polytechnic Institute at Hartford 2006 — 2008
MS, Management
Central Connecticut State University
BS, Management Information Systems
Hall High School
CCS Networking December 1995 - Present
CIGNA Healthcare January 2012 - August 2013
Deloitte December 2010 - December 2011
Christiana Care Health System May 2009 - October 2009
drugstore.com August 2008 - March 2009
Comcast October 2007 - August 2008
Comcast October 2005 - October 2007
Comcast February 2005 - October 2005
QOE, Inc May 2001 - December 2004
Skills
Servers, Active Directory, Windows Server, VMware, BMC Remedy, Help Desk Support, Microsoft Exchange, Technical Support, VMware ESX, Windows 7, XP, HP, Troubleshooting, Operating Systems, Software Installation, Security, Linux, Group Policy, System Deployment, Cisco Technologies, Networking, Data Center, Hardware, VoIP, Network Security, Network Engineering, SCCM, Disaster Recovery, ITIL, Citrix, Routers, Switches, IT Operations Management, WAN, vSphere, TCP/IP, LAN-WAN, Microsoft SQL Server, HP Blade, Cisco UCS, Global Network..., Datacenter..., Security Patch..., Technical Documentation, Storage Virtualization, Windows XP, Infrastructure, SAN
Education
Cecil College 1993 — 2005
Information Systems
Delaware Technical and Community College-Stanton-Wilmington 1997 — 1999
Electronics Engineering
Elkton High School 1989 — 1993
General Studies
Cigna September 2015 - Present
Cigna January 2014 - September 2015
CIGNA Healthcare 2013 - January 2014
Goodrich Corporation 2011 - 2011
Central Connecticut State University 2007 - 2010
Central Connecticut State University 2006 - 2007
Central Connecticut State University 2005 - 2006
Skills
Windows 7, Computer Hardware, Windows, SQL, Visio, HTML, Microsoft Office, Java, Networking, Programming, Teamwork, Access, Troubleshooting, Windows XP, PowerPoint, Microsoft Word, Microsoft Excel, Visual Basic, Customer Service, XP, Data Analysis, Outlook, OS X, Social Media, Big Data, Scala, Python, Hive, Hadoop, Sqoop, Oozie, NLP, NLTK, Speech Recognition, Speech Analytics, Charity Work
Education
Central Connecticut State University 2006 — 2014
Bachelor's Degree, Computer Science
Cigna July 2014 - Present
CIGNA February 2013 - July 2014
CIGNA Healthcare March 2011 - February 2013
The Hartford January 2010 - April 2011
The Hartford March 2007 - January 2010
The Hartford November 2002 - March 2007
Skills
Requirements Gathering, Business Analysis, SDLC, Testing, Business Requirements, Project Management, Systems Analysis, Visio, Project Delivery, Use Case, Usability Testing, Integration Testing, Waterfall, Requirements Management, Requirements Analysis, Product Requirements, IT Project & Program..., Healthcare Information..., Property & Casualty..., Vendor Contracts, Vendor Management, Software Project..., Project Planning, Public Speaking
Education
The University of Connecticut School of Business 2009 — 2013
MBA, Technology and International
Central Connecticut State University 2000 — 2003
BS, Accounting
CT DCF Advisory Council November 2014 - Present
YWCA New Britain June 2013 - Present
City of New Britain January 2012 - January 2014
HRA Head Start September 2007 - June 2010
CIGNA Healthcare May 2008 - June 2009
Skills
Non-profits, Teaching, Policy, Fundraising, Community Outreach, Volunteer Management, Grant Writing, Community Development, Strategic Communications, Program Development, Customer Service, Leadership, Nonprofits, Public Policy, Event Planning
Education
Charter Oak State College 2015 — 2018
Capital Community College
AmWINS Group April 2009 - May 2012
The Hartford May 2005 - January 2009
CIGNA Healthcare May 2000 - May 2005
Skills
Medicare, Medicare Part D, Healthcare, Insurance, Health Insurance, Employee Benefits, Account Management, Customer Service, New Business Development, Sales, Health Savings Accounts, Claim, Long-term Care, Life Insurance, Medicare Prescription...
Education
International Foundation of Employee Benefit Plans 2008 — 2009
American Institute of Banking 1991 — 1992
Central Connecticut State University 1983 — 1984
CIGNA Healthcare December 2010 - Present
The Hartford Insurance Group May 2000 - November 2009
Allstate Insurance May 1998 - May 2000
Coldwell Banker - Cile Decker Associates July 1995 - May 1998
Travelers September 1979 - July 1995
Skills
Six Sigma, Root Cause Analysis, Business Analysis, Gap Analysis, Lean Manufacturing, FMEA, Kaizen, DMAIC, Value Stream Mapping, Project Management, Vendor Management, Consulting, PMO, Leadership, Business Process..., Cross-functional Team..., Training, Change Management, Process Improvement, Team Building, Management, Strategic Planning, Employee Benefits, Quality Assurance, Insurance
Education
Central Connecticut State University 2010 — 2010
Total Quality Management Certificates:
PwC Advisory January 2014 - Present
CIGNA Healthcare May 2012 - December 2013
CIGNA Healthcare June 2011 - May 2012
Carnegie Mellon Tepper School of Business August 2009 - June 2011
Humana June 2010 - August 2010
HYDE LEADERSHIP PUBLIC CHARTER SCHOOL August 2007 - August 2009
NIH August 2005 - August 2007
Skills
Quantitative Analytics, Data Analysis, Statistics, SAS, Analytics, Analysis, Strategy, Six Sigma, Process Improvement, Leadership, CRM, Financial Modeling, Microsoft Excel, SAS programming, SPSS, Financial Analysis, Economics, Statistical Modeling, Budgets, Data Management, Business Analysis, Market Research, Finance, Management, Project Management
Education
Carnegie Mellon University - Tepper School of Business 2009 — 2011
MBA, Business Administration
University of North Carolina at Chapel Hill 2002 — 2005
B.S., Mathematics/Operation Research
Guilford Technical Community College 2000 — 2002
A.S., Engineering
Vitas Healthcare February 2010 - Present
Palmira Golf Club 2007 - 2009
CIGNA Healthcare 2003 - 2007
Organon 2001 - 2002
Quebecor World June 2000 - 2001
Skills
Hospitals, Consultative Selling, Healthcare, Account Management, Health Insurance, Managed Care, Selling, Sales Operations, Sales Management, Sales, Sales Process, Training, Marketing
Education
Central Connecticut State University
B.S., Finance
Travelers July 2009 - Present
The Hartford May 2008 - Present
ING August 2004 - March 2008
CIGNA Healthcare 2001 - 2004
Modis, Inc. 2001 - 2003
GE 2000 - 2002
GE industrial Systems March 2000 - June 2001
Adorno Consulting, LLC March 1988 - March 2000
CIGNA Healthcare June 1990 - June 1996
Education
Carnegie Mellon University 2008 — 2008
Software Engineering
Hartford State Tech 1975 — 1977
Whirl Computer Services January 2009 - Present
Bank of America September 2013 - May 2014
CIGNA Healthcare February 2013 - July 2013
Chubb Insurance August 2012 - October 2012
Computer support Services LLC-ct January 2012 - January 2012
M&T Bank (Niagara Falls, NY) April 2011 - June 2011
Apex Systems June 2008 - November 2008
Skills
Sales Management, Strategic Planning, Customer Service, Marketing Strategy, Microsoft Office, Negotiation, Product Development, Marketing, Project Management, Team Building, Linux, Online Advertising, HTML, Networking, Business Strategy, Servers, Graphic Design, Social Media, Business Development, Management, Computer Repair, Computer Hardware, Computer Maintenance, Computer Security, Computer Proficiency, Wireless Networking, Wired, Business Networking, Home Networking, Windows 7, CRM, Leadership, Team Leadership, Technical Support, XP, Active Directory, System Deployment, Information Technology, Help Desk Support, Software Installation, Printers, Remote Desktop, System Administration, Windows Vista, Operating Systems, Windows Server, Training, Microsoft Exchange, Laptops, VPN
Education
Capella University 2012 — 2015
BA Information Technology Networking, Information Technology, Just started Moved from Pheonix
University of Phoenix 2010 — 2012
switched to capella, computer science/ networking/web design
Sonepar USA June 2015 - Present
Berkley Technology Services, LLC August 2007 - June 2015
Bristol-Myers Squibb March 2006 - August 2007
Liberty Personnel June 2005 - November 2005
CIGNA Healthcare October 2001 - June 2005
Kirchman Corporation May 1999 - October 2001
ImageSoft Technologies November 1997 - May 1999
Advanta Business Services January 1996 - November 1997
CSC February 1994 - January 1996
Vitro Corporation July 1986 - February 1994
Skills
WebSphere Application..., WebSphere MQ, WebSphere JMS, Weblogic, IBM HTTP Server, Web Servers, Tomcat, Web Architecture, BladeLogic, Solaris, AIX, Unix, Red Hat Linux, Windows, VMware, System Administration, Jython, Bourne Shell, Bash, Korn Shell, Unix Shell Scripting, Disaster Recovery, Troubleshooting, Middleware, DB2, Servers, Ksh, SQL
Education
Rowan University 1993 — 1995
N/A, Computer Science
Camden County College 1987 — 1993
AS, Computer Science
Girls Preparatory School June 2013 - Present
Girls Preparatory School February 2004 - June 2013
Cigna Healthcare August 2000 - February 2004
Cigna Healthcare April 1999 - August 2000
Havertys Credit Serevices October 1997 - April 1999
TCS Management Group (now Aspect Communications) August 1996 - June 1997
Skills
Training, Social Media, Employee Training, Raiser's Edge, Volunteer Management, Event Planning, Non-profit..., Facebook Fan Page..., Twitter, Project Management, Social Media Marketing, Fundraising, Office Administration, Writing, Technical Writing, Development & delivery..., Web Analytics, Web Development, Email Marketing, project, Community Outreach, Nonprofits
Education
The University of Tennessee at Chattanooga 1994 — 1996
Master of Science (MS), Industrial and Organizational Psychology
Catawba College 1990 — 1994
Bachelor of Arts (BA), Magna Cum Laude, Communications (Journalism) & Psychology - Double Major
South Granville High School 1986 — 1990
Penn Foster October 2010 - Present
CIGNA Healthcare August 2009 - January 2011
Skills
Human Resources, ADP Payroll, HR Policies, Recruiting, Applicant Tracking..., Photoshop, Employee Benefits, Employee Training, Customer Service, Microsoft Office 2007, HRIS, Office 2010, Training, Benefits Administration, Social Networking, Time Management, Conflict Resolution, Onboarding, ADP Enterprise, ADP Virtual Edge, ADP eTIME, Employee Engagement, MS Project, ADP I-9, ADP Screening and..., Social Media, Process Improvement, Resume Writing, Reporting & Analysis, HRIS Database Management, HR Software, Facebook, Twitter, Sustainability, WebEx, GoToMeeting, Microsoft Project, Microsoft Office
Education
Marywood University 2014 — 2016
Master of Business Administration (MBA), Management
Cazenovia College 2006 — 2008
BS, Business Management; Fashion Merchandising
Herkimer County Community College 2004 — 2006
AS, Marketing
Cigna Healthcare November 2014 - Present
Cigna Healthcare June 2013 - November 2014
CIGNA Healthcare November 2011 - May 2013
CIGNA Healthcare February 2010 - September 2011
CIGNA Healthcare March 2008 - February 2010
Skills
Financial Reporting, Financial Analysis, Sarbanes-Oxley Act, Account Reconciliation, Variance Analysis, Access, Managerial Finance, Process Improvement, GAAP, Accounting, Analysis, Journal Entries, Internal Controls, General Ledger, Finance
Education
Central Connecticut State University 2007 — 2009
BS, Accounting
Tunxis Community College 2001 — 2003
Associate of Science (AS), Computer Information System
CIGNA Healthcare April 2012 - Present
TD Bank Group October 2011 - April 2012
Thomas Jefferson University October 2009 - November 2011
Thomas Jefferson University March 2009 - October 2009
Thomas Jefferson University October 2005 - March 2009
Independence Brew Pub August 2001 - August 2005
Skills
PeopleSoft, Process Improvement, Training, Access, Project Management, Software Documentation, Human Resources, Management, Analysis, Talent Acquisition, Business Process, Policy, Documentation, Taleo, Recruiting, HRIS, Business Analysis, Performance Management
Education
Temple University 2008 — 2009
M.Ed., Counseling Psychology
Carnegie Mellon University 1997 — 1999
Certificate, Music Education
University of Pittsburgh 1993 — 1997
BA, Music
Cheltenham High School 1989 — 1993
HS Diploma
Cigna HealthCare March 2013 - Present
Wake County Public Schools July 2008 - Present
Cigna Healthcare/Cigna Onsite Health January 2011 - March 2013
CIGNA HEALTHCARE OF NORTH CAROLINA, INC April 1999 - June 2010
CIGNA HealthCare of North Carolina June 1998 - April 1999
EDS (Electronic Data Systems) August 1996 - May 1998
Eye Care Associates January 1996 - July 1996
Brendle's November 1985 - January 1996
Skills
Highly detail oriented, Dependable Team Player, Health Insurance, Managed Care, Employee Benefits, Sales, Customer Service, Salesforce, InciteKnowledge by..., Microsoft Office, Excel, Powerpoint, Process Improvement, Salesforce.com, Healthcare, Insurance, PowerPoint, Management
Education
Campbell University 1986 — 1990
BS, Home Economics
Broughton High School
Genius Avenue March 2011 - Present
Ternian Insurance Group LLC. March 2007 - April 2015
CIGNA Healthcare July 2006 - March 2007
Star HRG 1996 - 2006
CIGNA May 1993 - October 1996
Skills
Health Insurance, Employee Benefits, Insurance, Benefits, Sales Management, Accident, Product Development, Strategic Planning, Executive Management, New Business Development, Mergers, Account Management, Customer Relations, Marketing Strategy, Start-ups, Consultative Selling, Contract Negotiation, P&L Management, Business Strategy, Program Management, Underwriting, Brokers, Problem Solving, Product Marketing, Technology Development, Technology..., Enrollment Management, Employee Engagement, Consumer Engagement, Distribution Strategies, Voluntary Benefits, Mergers & Acquisitions, Enrollments, Leadership, Engagement, Sales, Business Intelligence, Integrated Marketing, Property & Casualty..., Customer Retention, Strategy, Life Insurance, Small Business, Disability Insurance, Selling
Education
University of Arizona, Eller College of Management 2005 — 2006
MBA, Business
Central Connecticut State University 1990 — 1994
BA, Economics
St. Thomas Aquinas High School 1986 — 1990
Cigna Healthcare May 2015 - Present
Mobile Health Fitness & Flexibility September 2014 - August 2015
The UPS Store June 2014 - May 2015
Instinct Fitness May 2014 - May 2015
Jewish Community Center of South Hills February 2014 - May 2015
Motion on Main February 2014 - September 2014
Yoga H'om December 2013 - August 2014
Discover Fitness April 2014 - July 2014
All Zen and Fitness December 2013 - April 2014
Arden Courts North Hills June 2011 - July 2012
Skills
Home Care, Hospitals, Seniors, Marketing, Public Speaking, Insurance, Elder Care, Healthcare, Coaching, Marketing Strategy, Long-term Care, Budget, Customer Service, Event Planning, Fundraising, Sales, Team Building, Employee Benefits, Non-profits, Public Relations, Cpr Certified, Cold Calling, Alzheimer's disease, Wellness, Training
Education
California University of Pennsylvania 2012 — 2014
BS, Sport Management
Edinboro University of Pennsylvania 1989 — 1989
MA, Clinical Psychology
Edinboro University of Pennsylvania 1985 — 1989
BA, Psychology
An Insurance Company November 2014 - Present
Designbydi.com, LLC April 2003 - Present
An Insurance Company January 2012 - November 2014
First Tennessee Bank National Association December 2009 - January 2012
Sumaria Networks, LLC October 2009 - December 2009
Lockheed Martin Space Systems Company April 2009 - October 2009
Sumaria Networks, LLC February 2009 - April 2009
Consultant at The TriZetto Group November 2008 - December 2008
CIGNA Healthcare March 2007 - October 2008
Curian Capital September 2005 - March 2007
Skills
Flash, Lectora, Captivate, Adobe Creative Suite, Photoshop, Fireworks, Dreamweaver, Microsoft Office, HTML + CSS, Instructional Design, ILT, WBT, Web Design, Web Development, Training &..., Technical Training, Online Training, WebEx, Training Assessment, Program Evaluation, Adult Education, Performance Improvement, MS Project, Project Planning, Job Aids, Visio, Web Authoring, Graphic Design, Mentoring, Social Media, Training Presentations, Technical Writing, Banking, Curriculum Development, User Interface Design, Knowledge Management, Social Networking, SharePoint, SharePoint Designer, Singing, Training, E-Learning, Adobe Fireworks, Software Documentation, HTML, Instructor-led Training, Needs Analysis, Employee Training, Learning Management, Project Management
Education
Capella University 2011 — 2013
Professional Courses, Education with specialty in Training and Perf Improvement, 4.0
University of Colorado Denver 2003 — 2006
Master of Arts, Information and Learning Technologies
University of Denver 2000 — 2003
Master of Arts, Computer Information Systems
University of Denver 1996 — 2000
Bachelor of Arts, Applied Computing
Daughters of Esther Mentorship Program September 2007 - Present
The Hartford March 2015 - Present
Sun Life Financial November 2012 - March 2015
Travelers January 2008 - November 2012
Travelers December 2006 - January 2008
CIGNA Healthcare 2001 - 2006
Skills
Insurance, Project Management, Demand Management, Resource Management, Project Planning, Process Improvement, Visio, Management, Budgets
Education
Cambridge College 2005 — 2007
Master's degree, Business Management
High School
CIGNA Healthcare May 2010 - Present
CIGNA Healthcare September 2009 - May 2010
Pfizer April 2000 - June 2009
Northeast Utilities December 1998 - April 2000
ConnectiCare June 1997 - December 1998
CIGNA Healthcare January 1996 - June 1997
Aetna Health Plans June 1995 - December 1995
Connecticut Mutual Insurance February 1994 - June 1995
C.W. Costello & Associates / Covansys / CBSI 1991 - 1995
Sikorsky Aircraft August 1991 - February 1994
Skills
SDLC, Requirements Analysis, Integration, Business Intelligence, Data Warehousing, SharePoint, Business Analysis, Enterprise Architecture, SOA, Visio, Software Documentation, Software Development, Web Services, Leadership, Business Process, Software Project..., Requirements Gathering
Education
Rensselaer Polytechnic Institute at Hartford 1992 — 1994
MBA, Business
Central Connecticut State University 1985 — 1989
BS, Computer Science
JM Family Enterprises October 2011 - Present
Royal Caribbean International August 2007 - October 2011
Insight Global August 2007 - April 2008
Metropolitan Life Insurance Company June 2005 - June 2007
Citigroup September 1998 - July 2005
CIGNA Healthcare January 1995 - August 1998
Shawmut National Corporation January 1993 - December 1994
Travelers Insurance 1986 - 1993
Skills
PMP, SDLC, PMO, Vendor Management, Project Portfolio..., Software Project..., Program Management, Project Management, Process Improvement, Integration, Business Intelligence, Resource Management, Visio, Agile Methodologies, Project Planning, CRM, Disaster Recovery, Leadership, Management, Enterprise Software, Software Development, Testing, IT Strategy, IT Management
Education
Central Connecticut State University 1982 — 1986
BS, Management Information Systems, General
Loomis Chaffee 1976 — 1977
High School Diploma
Florida Blue 2013 - 2014
CIGNA Healthcare 2010 - 2013
SCIOinspire Corp May 2009 - November 2009
UPMC Health Plan 2005 - 2009
HM Insurance Group, subsidiary of Highmark, Inc. 2000 - 2005
Aetna, INC. 1996 - 2001
Aetna US Healthcare 1996 - 2001
U S Healthcare /Aetna Inc 1989 - 1996
Skills
Medicare, Managed Care, Strategic Planning, Cost Containment, Team Building, COBRA, Organizational..., Subrogation, Health Insurance, Claims, Dental, Healthcare, Insurance, Healthcare Management, Employee Benefits, Process Improvement, Vendor Management, Compliance, Business Analysis, Operations Management, Executive Management, Contract Negotiation, Mentoring, Claim, Team Leadership, HIPAA, Cross-functional Team..., Healthcare Industry, Analysis, Leadership, Outsourcing, Business Process, Product Management, Account Management, Benefits Administration, Budgets, Disability Insurance, Project Management, Health Care Reform, Call Centers, Performance Improvement, Provider Relations, Product Development, Health Policy, Employee Training, CRM, Medicaid, Sales, Risk Management, Financial Analysis
Education
Carnegie Mellon University
Masters
University of Pittsburgh
BA
Home Program Manager Mergers and AcquisitionsOptumHealth/United Health GroupFebruary 2007 - April 2014
CIGNA Healthcare April 2001 - February 2007
CIGNA Healthcare 1990 - 2001
Prodigy 1985 - June 1988
Aetna 1980 - 1985
The Hartford 1976 - 1978
KEANE 1975 - 1976
Skills
Strategy, Budgets, Management, Leadership, Healthcare, Integration, Program Management, Strategic Planning, Vendor Management, Claim, Call Centers, Training, Business Analysis, Call Center, Business Process..., Insurance, Forecasting, Mergers & Acquisitions, Cross-functional Team..., SDLC, Human Resources, Executive Management, Change Management, Analysis, IT Strategy, Budgeting, Claims, Open Systems..., System Architecture
Education
Rensselaer Polytechnic Institute 1995 — 1997
MBA
Central Connecticut State University
BA
South Catholic
Meritor Inc March 2014 - Present
Cigna Healthcare October 2013 - Present
AI Resources Inc March 2013 - Present
Affiliated Computer Services October 2010 - September 2013
ING June 2008 - September 2010
ACS January 2007 - January 2008
Randstad 2006 - 2008
ING January 2007 - December 2007
ING Americas January 2007 - December 2007
Randstad Holding August 2006 - December 2006
Skills
Testing, Human Resources, Software Documentation, Visio, SDLC, SQL, User Acceptance Testing, Troubleshooting, Business Requirements, SharePoint, Integration, ERP, Business Process, Databases, Quality Assurance, MS Project, Process Improvement, PeopleSoft, Test Planning, Training, Quality Center, Business Intelligence, Business Analysis, Requirements Analysis, Requirements Gathering, Regression Testing, Vendor Management, Management, Business Process..., System Testing, Program Management, Software Project..., Resource Management, PMP, HRIS, Oracle, PMO, Governance, Project Portfolio..., Test Automation, Talent Management, Strategy, IT Strategy, Software Implementation, Data Warehousing, Payroll, SaaS, Data Conversion, SQR, Crystal Reports
Education
Carleton University 1990 — 1993
BA
Humber College 1983 — 1989
Business
Knights of Columbus March 2013 - Present
ING February 2012 - March 2013
CIGNA Healthcare April 2011 - September 2011
Knights of Columbus October 2009 - April 2011
Timberland January 2009 - July 2009
Keane June 2007 - March 2008
Mortgage Lenders USA July 2006 - February 2007
Keane April 2005 - June 2006
Towers Perrin June 2003 - June 2005
Investors Bank and Trust April 2001 - July 2002
Skills
Project Management, Process Improvement, ITIL, Data Center, Change Management, Disaster Recovery, Outsourcing, Sourcing, Security, Shared Services, Telecommunications, Virtualization, Management, Active Directory
Education
Cambridge College
Masters, Intregrated Studies/Management
UnitedHealth Group October 2006 - Present
UnitedHealth Group April 2005 - October 2006
CIGNA Healthcare August 2000 - April 2005
CIGNA Healthcare August 1997 - August 2000
CIGNA Healthcare April 1994 - August 1997
CIGNA Healthcare August 1991 - April 1994
Skills
Software Project..., PMP, Program Management, SDLC, Waterfall, Business Analysis, PMO, Project Portfolio..., Project Management, Six Sigma, IT Strategy, Business Process, Business Process..., Process Improvement, Software Documentation, Vendor Management
Education
Central Connecticut State University 1989 — 1992
University of Connecticut 1986 — 1988
CIGNA Healthcare May 2012 - Present
CIGNA September 2007 - July 2012
Prudential Retirement June 2006 - June 2007
MassMutual 1996 - 2006
Aetna Retirement Services 1994 - 1996
Skills
Retirement Planning, Healthcare, Health Insurance, Process Improvement, Insurance, Analysis, Business Analysis, Employee Benefits, Access, Medicare, Strategic Planning, Management, Strategy, Leadership, Managed Care, Program Management, Data Analysis, Project Management
Education
Western New England College 1999 — 2001
MBA
Central Connecticut State University 1990 — 1994
BS
The Kemper Company December 2008 - Present
Canton Volunteer Fire & EMS Department November 2004 - December 2008
CIGNA HealthCare April 2003 - December 2008
CIGNA 2003 - 2008
Deloitte & Touche January 2000 - April 2003
Skills
Healthcare Consulting, Health Economics, Healthcare, Financial Analysis, Managed Care, Healthcare Industry, Strategic Planning, Medicare
Education
Cleveland State University 1995 — 1997
MBA, Health Care Administration
Case Western Reserve University 1985 — 1989
BS, Accountancy
Cigna Healthecare May 2014 - Present
CIGNA September 2009 - March 2011
CIGNA August 2007 - October 2009
CIGNA Healthcare September 2004 - August 2007
Harrison Direct, Inc. 1998 - 1999
Skills
Call Centers, Health Insurance, Employee Benefits, Customer Service, Insurance, Process Improvement, Team Building, Leadership, Healthcare, Training, Vendor Management, Change Management, Project Management, Analysis, Team Management
Education
Capella University 2007 — 2009
Cigna-HealthSpring May 2015 - Present
Cigna-HealthSpring May 2014 - May 2015
Cigna-HealthSpring June 2013 - May 2014
CIGNA Healthcare January 2013 - June 2013
CIGNA November 2011 - January 2013
CIGNA April 2011 - November 2011
CIGNA Healthcare November 2010 - April 2011
CIGNA Healthcare August 2009 - November 2010
CIGNA Healthcare June 2008 - August 2008
AcademyHealth November 2005 - July 2007
Skills
Strategy, Leadership, Management, Data Analysis, Analysis, Product Management, Market Research, Project Management, Marketing, Business Strategy, Proposal Writing, Business Planning, Fundraising, Healthcare, Budgets, Product Development, Leadership Development, Policy Analysis, Grants, Strategic Planning, Program Development, Public Speaking, Program Management, Research, Marketing Strategy
Education
Carnegie Mellon University 2008 — 2009
MS, Health Care Policy and Management
Carnegie Mellon University - Tepper School of Business 2007 — 2009
MBA, Marketing and Strategy
Rhodes College 1999 — 2003
B.A., Political Science, English Literature
Sun Life Financial June 2013 - Present
Future Electronics October 2011 - May 2013
Mad Science Group May 2010 - June 2011
Alvah Coaching & Consulting Co. November 2009 - December 2009
CIGNA Healthcare July 2006 - April 2008
TD Banknorth November 2005 - June 2006
CIGNA Healthcare May 2003 - June 2005
Crump Insurance May 2002 - May 2003
Skills
Leadership Development, Education, People-oriented, Six Sigma, Analysis, Team Building, Program Management, Leadership, Training, Business Planning, Data Analysis, Project Management, Negotiation, Human Resources, Business Analysis, Management, Process Improvement, Sales
Education
Concordia University 2008 — 2009
MBA, Management
Central Connecticut State University 2003 — 2006
B.S., Education
Dancik International January 2012 - Present
Dancik International September 2006 - December 2011
Dancik International May 1999 - September 2006
CIGNA Healthcare May 1998 - May 1999
Metro Information Services January 1997 - May 1998
US Army September 1990 - March 1996
Skills
Security Clearance, Top Secret, Requirements Analysis, SDLC, Program Management, Software Project..., Project Management, Agile Methodologies, SQL, Business Analysis, Visio, Software Development, Cross-functional Team..., Change Management, Process Improvement, Team Leadership, Software Documentation, Databases, IBM iSeries, Security, Business Intelligence, ERP, Leadership, Data Center, Quality Assurance, Integration, Vendor Management, Systems Analysis, Management, Business Process, Analysis, SharePoint, Strategy, Business Requirements, PMP, SaaS, Strategic Planning, Customer Service, Training, Team Building
Education
Campbell University
BA, Business Administration / Computer Information Systems
Novartis May 2013 - Present
Novartis Pharmaceuticals Corp. January 2004 - May 2013
Abbott Laboratories 2001 - 2004
Healthcare Network of WI November 1999 - April 2001
Horizon Healthcare October 1998 - November 1999
CIGNA Healthcare July 1994 - October 1998
Skills
Pharmaceutical Sales, Pulmonology, Pharmaceutical Industry, Allergy, Managed Care, Asthma, Epilepsy, Biotechnology, Contract Negotiation, Account Management, Management Development, Neurology, Alzheimer's disease, ADHD, Buy, Hospital Sales, Immunology, Injectable, Biologics, Rheumatology, Buy & Bill, Real Estate Transactions, Osteoporosis, Sales Operations, Nephrology, Dermatology
Education
Cardinal Stritch University 1994 — 1998
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
TIAA-CREF June 2015 - Present
Prudential Retirement October 2012 - January 2015
OptumHealth January 2010 - July 2012
The Hartford Insurance Group June 2007 - January 2010
MassMutual Financial Group April 2003 - May 2007
CIGNA Healthcare March 1997 - April 2003
Aetna September 1987 - August 1996
Skills
Marketing Strategy, Business Process, Insurance, Management, Outsourcing, Process Improvement, Risk Management, Strategic Planning, Strategy, Program Management, Financial Services, Business Process..., Leadership, SDLC, Vendor Management, Change Management, Training, Business Requirements, Resource Management, Analysis, Project Management, Business Analysis, Finance, PMP, Project Planning, Six Sigma
Education
University of Hartford 1998 — 2008
Masters, Organizational Behavior
Central Connecticut State University 1990 — 1996
Bachelors, Business Management
CIGNA January 2011 - Present
CIGNA Healthcare January 2007 - January 2011
CIGNA Healthcare December 2004 - December 2007
CIGNA January 2000 - November 2004
KEANE January 1998 - December 2000
Johns Hopkins Hospital September 1994 - December 1998
Skills
Process Improvement, Six Sigma, Business Process..., Requirements Analysis, Quality Management, Visio, Cross-functional Team..., Strategic Planning, SDLC, Business Analysis, Project Planning, Project Management, Software Project..., Continuous Improvement, Change Management, Business Process Mapping, Healthcare, Risk Management, Vendor Management, Program Management, Project Portfolio..., Operational Excellence, Integration, PMO, Black Belt, Management, Quality Assurance, PMP, Healthcare Information...
Education
University of Maryland Baltimore 1996 — 1998
Masters of Social Work Administration, Social Work, 4.0
Trinity Lutheran Seminary 1986 — 1990
Masters of Divinity, Theology, Pastoral Counseling, 3.5
Capital University 1982 — 1985
Bachelor's of Christian Education, Education, Theology, 3.5
CIGNA Healthcare Project Senior SpecialistCIGNA1984 - Present
Skills
Health Insurance, Utilization Management, Managed Care, Healthcare, HIPAA, Medicaid, Healthcare Management, Case Management, Health Policy, Health Education, Healthcare Information..., Public Health, Disease Management, Medicare, Health Promotion
Education
Carnegie Mellon University 1987 — 1991
Indiana University of Pennsylvania
Optum June 2015 - Present
StayWell Health Management February 2013 - Present
CIGNA October 2011 - February 2013
CIGNA Health Solutions October 2011 - January 2013
Cigna Investment Management August 2008 - August 2012
CIGNA Healthcare August 2008 - October 2011
A.L.M. Holding Company June 2007 - August 2008
Cooperative Educational Services January 2005 - June 2008
Mathy Construction Company August 2006 - August 2007
Skills
Wellness, Team Building, Strategic Planning, Health Insurance, Healthcare, EAP, Coaching, Public Speaking, Training, Data Analysis, Nutrition Education, HRA, Non-profits, Microsoft Office, Outlook, PowerPoint, Research
Education
Capella University 2009 — 2011
Master of Business Administration (M.B.A.)
University of Wisconsin-La Crosse 2000 — 2005
Bachelor of Applied Science (B.A.Sc.), Community Health and Preventive Medicine
Capella University
MBA, Project Management
Community Health EducationUniversity of Wisconsin-La Crosse
Bachelor of Science
CIGNA Healthcare July 2007 - Present
Unum November 1998 - January 2006
Skills
Insurance, Underwriting, Health Insurance, Claim, Reinsurance, Property & Casualty..., Disability Insurance, Brokers, General Insurance, Commercial Insurance, Claims Management, Life Insurance, Workers Compensation, Risk Management, Employee Benefits
Education
Cedarville University
Bachelor of Arts (B.A.), Business Administration and Management, General
Combating The Chaos January 2008 - Present
MassMutual July 2007 - Present
CIGNA February 2006 - July 2007
CIGNA Healthcare December 2003 - February 2006
CIGNA Healthcare January 2001 - December 2003
Skills
Risk Management, IT Audit, Sarbanes-Oxley Act, Governance, Process Improvement, Enterprise Risk..., SDLC, Auditing, Risk Assessment, CISA, ITIL, Sarbanes-Oxley, SAS70, Security, SOX, Six Sigma, Internal Audit, Information Technology, Financial Risk, Business Analysis, Resource Management, Risk Mitigation, Audit, IT Risk, Certified in Risk and..., Energy Healing, Hypnosis, Personal Development, Stress Management, Energy Work, Psychic Readings, ERP, Analysis, Internal Controls
Education
CIGNA University 2007 — 2007
Six Sigma Green Belt, Process Improvement
Central Connecticut State University 2001 — 2007
B.A., Psychology/Business Management
Manchester Community College 1999 — 2001
AS, General Studies/Liberal Arts
Rochester Institute of Technology 1997 — 1999
n/a, Imaging and Photographic Technology
The Gilbert School 1993 — 1997
Diploma, College Prep
Gray Matter Intl. 1999 - Present
CIGNA Healthcare January 1997 - January 2000
Conrail August 1996 - November 1996
Campbell Soup Company March 1996 - July 1996
Philadelphia Stock Exchange July 1994 - February 1996
Ortho-McNeil Pharmaceutical February 1993 - July 1994
TRILOG BUSINESS SYSTEMS January 1992 - November 1992
Merck Sharp & Dohme April 1991 - December 1991
McNeil Consumer & Specialty Pharmaceuticals January 1991 - March 1991
AT&T October 1989 - January 1991
Skills
SDLC, Visio, Databases, Software Documentation, Testing, Data Warehousing, Systems Analysis, Program Management, Database Design, Management, Analysis, Change Management, Visual Basic, EDI, CICS, Customer Service, Data Migration, Agile Methodologies, Software Development, Human Resources
Education
University of South Carolina-Columbia 1980 — 1984
BS, Computer Science
Camden County College
Visual Basic 4.0 course, SAP Partner Academy, ABAP/4training ABAP/4SAP Certified
Cigna August 2014 - Present
Cigna September 2012 - August 2014
CIGNA Healthcare May 2011 - September 2012
Central Connecticut State University January 2010 - May 2011
Casual Furniture May 2005 - August 2010
H&R Block January 2009 - April 2010
American Income Life September 2008 - November 2008
Skills
Statistics, Data Mining, Programming, Probability, SAS, SQL, C#, .NET, TSO, R, Excel, Access, SPSS, SPSS Modeler, Actuarial Science, Predictive Analytics
Education
Central Connecticut State University 2010 — 2012
Master's Degree, Mathematics with Statistics, 3.7 GPA
University of Connecticut 2004 — 2008
BA, Actuarial Science
Amity 2001 — 2004
The Hanover Insurance Group June 2012 - Present
John H. Barter Associates, Inc. December 2006 - June 2012
Cigna Healthcare January 2000 - June 2006
Skills
Salesforce.com, Sales, Insurance, Property & Casualty..., Commercial Insurance, Healthcare, Banking, Technical Training, Project Management, Finance
Education
Albertus Magnus College, New Haven CT 2007 — 2011
Bachelor of Science (BS), Business Administration, Management and Operations
Capital Community College 1991 — 1993
Political Science and Government
University of Bridgeport Bridgeport CT 1990 — 1991
Graphic Design
Conard High School
CIGNA Healthcare June 2010 - Present
CIGNA Healthcare January 2006 - June 2010
CIGNA Healthcare January 2005 - January 2006
CIGNA Healthcare June 2001 - January 2005
CIGNA Healthcare March 1999 - June 2001
CIGNA Healthcare January 1998 - March 1999
Skills
Requirements Gathering, Requirements Analysis, Analysis, Quality Center, Testing, Visual Basic, DB2, PMP, HTML, Software Documentation, IT Strategy, Management, WebSphere Message Broker, Message Broker, Outlook, Microsoft Word, Microsoft Excel, Visio, Telnet, FTP, QMF for Windows, Beyond Compare, UltraEdit, XML, XML Spy, Message Oriented..., JMS, Queues, Queue Management, Message Queue, COBOL, Automation, System Testing, User Acceptance Testing
Education
New England Technical Institute 1997 — 1998
BS, Computer Electronics
Central Connecticut State University 1994 — 1998
BS, Management Information Systems
MasterCard November 2006 - June 2014
Mercer Management Consulting November 2001 - November 2006
PwC December 2000 - October 2001
CIGNA Healthcare January 1999 - January 2000
Skills
Employee Benefits, Benefits Administration, Insurance, New Hire Orientations, Strategic Planning, Health Insurance
Education
Central Connecticut State University 1994 — 1998
Bachelor of Arts (B.A.), Psychology
United Surgical Partners International October 2004 - Present
Mary Kay Inc. 2001 - 2004
Sprint PCS 2000 - 2004
CIGNA Healthcare November 1999 - February 2000
Phoenix Healthcare/XANTUS 1995 - 1999
Skills
Healthcare, Microsoft Office, Outlook, Healthcare Management, Customer Service, Employee Relations, Process Improvement, Hospitals, Team Building
Education
Carthage College 1990 — 1993
University of Wisconsin-Whitewater 1987 — 1988
Prudential Real Estate Investors May 2015 - Present
Systematic Financial Management July 2011 - May 2015
BlackRock July 2003 - June 2011
MetLife July 2003 - July 2004
CIGNA Healthcare January 2000 - July 2003
Skills
Financial Analysis, Financial Modeling, Asset Managment, Portfolio Management, Investments, Risk Management, Insurance, Finance, Equities, Process Improvement, Microsoft Excel, Forecasting, Data Analysis, Analytics, Budgets, Accounting, Financial Reporting
Education
Centenary College 2004 — 2006
MBA, Business
New Jersey City University 1998 — 2000
BS, Marketing
Sinai Health System October 2014 - Present
Rush University Medical Center February 2012 - October 2014
SBH January 2010 - January 2012
Viant June 2009 - December 2009
CIGNA Healthcare October 2006 - November 2008
Carelinc Medical January 2003 - October 2006
CHE Trinity Health 1996 - 2002
CHE Trinity Health 1995 - 1996
CHE Trinity Health 1990 - 1995
Skills
Strategic Planning, Contract Negotiation, Marketing Communications, Managed Care, Provider Network..., Physician Relations, Customer Service, Program Management, Revenue Cycle, Strategy, Management, Business Development, Hospitals, Healthcare
Education
Calvin College
BA
Oak Park River Forest
Western Michigan University
Saint Francis Hospital December 2012 - Present
Barnes & Noble August 2011 - December 2012
Aerotek July 2012 - September 2012
ProWord Services, LLC February 2011 - February 2012
Aon Hewitt February 2009 - January 2011
CIGNA Healthcare July 2003 - June 2008
The Hartford August 2001 - July 2003
CIGNA Healthcare January 1998 - June 2001
CIGNA Healthcare December 1989 - January 1998
Skills
Technical Writing, Technical Documentation, Training Delivery, Instructor-led Training, Instructional Design, Instructional Technology, Instructional Manuals, Interface Specification, Requirement..., Epic Prelude
Education
Central Connecticut State University 2001 — 2008
Bachelors of Arts, Major: English, Minor: Economics
Intratek Computer Incorporated January 2013 - Present
ABBTECH July 2011 - December 2012
Walgreens September 2010 - June 2011
ACE Group July 2005 - August 2009
IBM Global Services June 2000 - July 2005
CIGNA Healthcare May 1981 - June 2000
Skills
Information Technology, Troubleshooting, Software Documentation, Access, SQL, Help Desk Support, Windows, Training, Databases, Computer Hardware, COBOL, Microsoft Office, Microsoft Office 2010, Program Management, JCL, Easytrieve, IMS DB/DC, VMS, Windows XP, Office 2010, Windows XP Professional, Remote Assistance, FOCUS, PL/1, Datacom, IMS, Fortran, Roscoe
Education
Camden County College 2009 — 2010
CE credits, Technology Support Specialist
City University of New York-Queens College
B.A, Computer Science
N/A February 2014 - Present
Wyoming Otolaryngology December 2012 - January 2014
GN ReSound October 2007 - December 2012
Olive View - UCLA Medical Center August 2006 - October 2007
UCLA Medical Center June 2006 - January 2007
CIGNA Healthcare July 2005 - June 2006
Banner Health April 2001 - July 2005
Skills
Hearing Aids, Audiology, Healthcare, Clinical Research, Hospitals, Aural Rehabilitation, Hardware Diagnostics, Hearing Aid Dispensing, Hearing Tests, Medical Devices, Product Launch, Tinnitus, Vestibular, Audiometry, Pediatrics
Education
Casper College 1991 — 2004
Associate of Arts (AA), Art/Art Studies, General
University of Wyoming 1996 — 2000
Master's degree, Audiology
Elance July 2011 - Present
Langham Counsulting Group, LLC. July 2011 - Present
CIGNA Healthcare February 2008 - May 2010
Cigna Healthcare May 2007 - February 2008
Skills
Managed Care, Healthcare Management, Health Education, Healthcare, HIPAA, Medicare, Medicaid, Nursing, Disease Management, Creative Writing, Copy Editing, Editing, Proofreading, Training, Psychological Assessment, Consulting, Medical Writing, Psychology, Psychotherapy, Web Content, Proposal Writing, APA, Microsoft Office, Customer Service, Project Coordination, New Business Development, Human Resources, Text Editing, Healthcare Information..., Health Policy, Hospitals, Publications, Leadership, Strategic Planning, Social Media Marketing, Social Networking, Social Media, Research, Management, Interviews
Education
Capella University 2002 — 2007
Doctor of Philosophy (Ph.D.), Family Psychology, 3.8
Trevecca Nazarene University 1999 — 2002
Masters of Marriage and Family Therapy (M.M.F.T), Marriage and Family Therapy/Counseling, 3.8
Fisk University 1995 — 1999
Bachelor of Arts (BA), English Language and Literature, General, 3.75
Martin Luther King Magnet
The Hartford October 2007 - Present
The Hartford April 2004 - October 2007
CIGNA Healthcare 2001 - 2004
Connecticut Mutual Life Insuraance Co 1983 - 1996
Skills
Employee Engagement, Talent Acquisition, Onboarding, Leadership Development, Human Resources, Succession Planning, Employee Relations, Personnel Management, College Recruiting, Benefits Administration, Deferred Compensation
Education
Central Connecticut State University
MS, Counseling Psychology
Rensselaer Polytechnic Institute at Hartford
MBA, Business Management
Rohde & Schwarz August 2015 - Present
Murthy Law Firm May 2013 - June 2015
American Office September 2012 - April 2013
Maryland Institute College of Art (MICA) October 2009 - March 2012
Maryland Institute College of Art (MICA) September 1999 - September 2009
Maryland Institute College of Art (MICA) September 1997 - October 1999
RCM&D 1995 - 1997
CIGNA Healthcare 1991 - 1993
Allstate 1984 - 1986
Skills
Employee Relations, Talent Development, Benefits, Employee Engagement, Employee Benefits, Team Building, Compensation, Customer Relations, PeopleSoft, Talent Acquisition, Event Management, Benefits Administration, HR Policies, Employment Law, Workforce Planning, Customer Service, Recruitment/Retention, Recruiting, Organizational..., Emotional Intelligence, Talent Management, Total Rewards, Job Coaching, Business Development, Employee Handbooks, Employee Wellness, HRIS Database Management, Affirmative Action..., Learning & Development..., Strategic Communications, Cost Benefit, Leadership Development, Onboarding, New Hire Orientations, Applicant Tracking..., Job Analysis, Succession Planning, SPHR, Coaching, Deferred Compensation, Strategy, FMLA, Policy, Labor Relations, HR Consulting, Human Resources, Personnel Management, Training, Affirmative Action, Staff Development
Education
Carroll Community College
St. Petersburg College
General Business
ADPI April 2012 - Present
CIGNA April 2012 - Present
Health Information Technology May 2011 - January 2012
CIGNA March 1970 - April 2009
CIGNA March 1970 - April 2009
CIGNA CORPORATION January 1970 - January 2009
CIGNA Healthcare 1970 - 2009
Education
Capital Community College 2011 — 2012
Health Information Technology
Yamazaki Gakuen University
Health, Information Technology
CIGNA September 2012 - Present
CIGNA Healthcare February 2010 - September 2012
CIGNA February 2007 - February 2010
Skills
Disaster Recovery, Technical Support, ITIL, IT Strategy, Vendor Management, Visio, Business Analysis, SDLC, Process Improvement, Enterprise Architecture
Education
Camden County College
Bachelor's degree
CIGNA Healthcare January 2011 - Present
CIGNA Healthcare July 2003 - December 2010
Gilbert Public Schools August 1999 - June 2003
Education
Central Connecticut State University 1996 — 1998
BS, Mathematics
University of Connecticut 1991 — 1995
BA, Political Science
The Ohio State University August 2008 - Present
Nationwide Insurance 2007 - 2008
Nationwide Health Plans 1996 - 2002
CIGNA Healthcare 1994 - 1996
Skills
Clinical Trials, Team Management, Legal Research, Legal Writing, Compliance, Contract Negotiation, Contract Management
Education
Capital University Law School 2002 — 2005
JD, law
Franklin University
BS, Magna Cum Laude, Marketing & Business Mgmt.
CIGNA Healthcare January 2011 - Present
iTech Solutions January 2010 - February 2011
Prudential Financial March 2004 - January 2010
CIGNA April 1982 - March 2004
Skills
DB2, JCL, SDLC, CICS, SOA, C#, COBOL, Data Warehousing, VB.NET, Web Applications, Mainframe, Visio, Systems Analysis, Visual Studio, Program Management
Education
Central Connecticut State University
BS, Mathematics
Apex Systems January 2011 - October 2011
CIGNA, Bloomfield, CT June 2008 - August 2009
CIGNA Healthcare July 2005 - June 2008
CIGNA October 2001 - July 2005
Education
Cambridge College 2006 — 2010
Master of Management, Business Management
Cambridge College
Masters
Aetna April 2011 - Present
ConnectiCare October 2010 - April 2011
Aetna, INC. June 2006 - February 2010
Williams-Sonoma, Inc. October 2004 - May 2006
CIGNA Healthcare January 2001 - October 2004
The Hartford March 2000 - January 2001
ECHN January 1985 - March 2000
Skills
Underwriting, Insurance, Leadership, Management, Sales, CRM, Strategy, Customer Service, New Business Development, Negotiation, Claim, Call Centers, Property & Casualty..., Health Insurance, Customer Satisfaction, Employee Benefits, Budgets
Education
Central Connecticut State University
Bachelor's Degree Program, Sociology, Organizational Management
CIGNA Healthcare March 1990 - September 1996
Education
Central Connecticut State University
Bachelor of Science, Business management
Connecticare April 2010 - Present
CIGNA Healthcare 1990 - 2009
Skills
Management, Insurance, Employee Benefits, Health Insurance, Healthcare, Negotiation, Process Improvement, Risk Management, Strategic Planning, Underwriting, Claim, Disability Insurance, Brokers, Managed Care
Education
Central Connecticut State University 1986 — 1990
BS, Finance
Jerome Home May 2012 - Present
MCC Therapeutic Recreation Certificate Program September 2011 - December 2012
CIGNA Healthcare January 2001 - December 2009
Ames Department Stores July 1989 - January 2001
Skills
Excel, Word, PowerPoint, Mentoring, Microsoft Excel, Process Improvement, Analysis, Microsoft Word, Insurance, Employee Benefits
Education
Manchester Community College 2011 — 2012
TRD Certificate, Therapeutic Recreation
Central Connecticut State University 1978 — 1982
Bachelor of Science, Early Childhood Education
Novartis AD BPANovartis Pharmaceutical2002 - Present
Novartis Pharmaceuticals 2002 - Present
Novartis Pharma 2002 - Present
Agilent Technologies 2000 - 2002
CIGNA Healthcare 1988 - 2000
Skills
BPA, Pharmaceutical Industry, Business Process..., Business Intelligence, Analytics, Business Process, Strategy, Forecasting, Market Analysis, Product Launch, Segmentation, Business Planning, Competitive Analysis, Pharmaceutical Sales, Sales Effectiveness, Cross-functional Team..., Market Access, Sales Operations, Managed Care, Business Strategy, Global Marketing, Competitive Intelligence
Education
Fairleigh Dickinson University 2000 — 2003
Master of Business Administration (M.B.A.), Finance, General
Centenary College 1997 — 2000
Business Administration and Management, General
Citi December 2013 - Present
The Wall Street Journal November 2007 - October 2013
United Healthcare October 2005 - October 2007
CIGNA Healthcare December 2003 - October 2005
Skills
Vendor Management, Cross-functional Team..., Account Management, Customer Service, New Business Development, Product Management, Strategy, Product Development, Salesforce.com, Management, Leadership, Customer Retention, Coaching, Project Management, Team Building, Program Management, CRM, Training, Strategic Partnerships, Strategic Planning, Team Leadership, Customer Experience, Operations Management, Banking, Process Improvement, Business Development, E-commerce, Customer Satisfaction, Sales Operations, Team Management, Outsourcing, Analytics, Lead Generation, Sales, Start-ups, Business Analysis, Business Process..., Marketing, Market Research, Change Management, Forecasting, SaaS, Call Centers, P&L Management, Marketing Strategy, Direct Sales, Sales Management, Solution Selling, B2B, Digital Marketing
Education
Cambridge College 2007 — 2010
Master of Management, Business
CIGNA Healthcare May 1994 - Present
Education
Regis University 2001 — 2003
Master of Science (MS), Information Technology
Cambridge College 1994 — 1997
Master's degree, Business Administration and Management, General
CIGNA Healthcare HEDIS Project ManagerCIGNA HealthcareJune 2009 - Present
Skills
Managed Care, Medicaid, Healthcare Information...
Education
Capella University 2007 — 2009
Master of Business Administration (MBA), Business Administration and Management, General, 3.998
noah webster basic school August 2010 - Present
CIGNA Healthcare April 2003 - October 2007
CIGNA Healthcare May 1992 - October 2007
Skills
Process Improvement, Vendor Management, Visio, Cross-functional Team..., Employee Benefits, Business Process..., Training, Leadership, Negotiation, Inventory Management, Change Management, Customer Service, Team Building
Education
Central Arizona College 1976 — 1978
Associate's degree, Psychology
JACOBSON SOLUTIONS May 2008 - Present
CIGNA Healthcare May 2002 - May 2007
HARRELSON FORD January 2000 - January 2002
AMERICAN EXPRESS TRAVEL January 1998 - January 2000
PRIMETIME MORTGAGE January 1996 - January 1998
Skills
Facets, Q-net, Proclaim
Education
Carolina School of Broadcasting
NEW YORK CITY COLLEGE
CIGNA Healthcare October 2009 - Present
Education
California University of Pennsylvania
MSN, Registered Nursing/Registered Nurse
CareCentrix January 2013 - Present
Insurity Software Solutions May 2008 - February 2013
Insurity May 2008 - January 2013
Travelers Insurance Co February 2006 - May 2008
Smith Barney September 2005 - February 2006
UnitedHealth Group August 2003 - September 2005
Citigroup November 2001 - August 2003
CIGNA Healthcare December 1999 - August 2000
Skills
SharePoint, Vendor Management, Resource Management, MS Project, Project Portfolio..., PMO, Process Improvement, Testing, Active Directory, Software Project..., User Acceptance Testing, Requirements Gathering, Release Management
Education
Capital Community College 2010 — 2014
AS, Management
Tunxis Community College
Thomas Snell Weaver High School
Diploma
Herald Standard May 2014 - Present
CIGNA Healthcare December 2008 - February 2013
Continental Airlines October 1994 - October 2008
ExpressJet Airlines 1994 - 2008
Skills
Supervisory Management, Excellent time..., Previously self employed, Organization Skills, Businss Plans, FMLA, Short and long term..., Business Management, Customer Service, Heavy Equipment, All weather work..., Hiring, Strategic Planning, Training, Team Building, Operations Management, Coaching, Microsoft Excel, Process Improvement, Time Management, Public Relations, Management, Social Media
Education
California University of Pennsylvania 1979 — 1983
Bachelor of Arts (BA), Business Administration and Management, General
California University of Pennsylvania 1979 — 1983
Bachelor of Science (B.S.) Secondary Computer Science Technology, Business Administration