Experience
HealthSmart  December 2014 - Present
Gallagher Benefit Services  May 2012 - December 2014
CIGNA Healthcare   July 2009 - April 2012
CIGNA Healthcare   June 1999 - June 2009
CIGNA  June 1999 - June 2009
CIGNA  January 2000 - January 2002
CIGNA  January 1999 - January 2000

Skills
Health Insurance, Sales, Employee Benefits, Managed Care, Insurance, Disability Insurance, Sales Management, Account Management, Leadership, Business Development, Business Strategy, Customer Retention, Healthcare, Strategic Planning, Management, Strategy

Education
Florida State University   1995 — 1999
Bachelor of Science, Marketing and Management

Experience
IT Planning Associates, LLC   October 2006 - Present
The Home Depot  December 2004 - October 2006
CIGNA Healthcare   October 2001 - December 2004
CIGNA  2001 - 2004
Accenture  1997 - 1999
IBM  September 1987 - December 1997

Skills
Program Management, Project Portfolio..., Management Consulting, Strategy, PMO, Project Management, Management, Business Process..., Strategic Planning, Business Analysis, Governance

Education
Fordham University
BA, Public Administration

Rutgers Business School
Certificate, Strategic Healthcare Management

Rutgers, The State University of New Jersey-Newark
MBA, Finance/Statistics

Experience
John C. Lincoln Health Network  April 2012 - Present
CIGNA Healthcare   September 2009 - August 2012

Education
University of Phoenix   2009 — 2011
Bachelor of Science Nursing, Registered Nursing/Registered Nurse

Gateway Community College   2006 — 2008
LPN, Practical Nursing, Vocational Nursing and Nursing Assistants

Experience
Commonwealth Health  May 2013 - Present
Lawrence General Hospital  May 2011 - February 2013
Catholic Medical Center  October 2007 - May 2011
Concord Hospital  November 2002 - October 2007
CIGNA Healthcare   1998 - 2002

Skills
Healthcare Management, Medical Compliance, HIPAA, Healthcare, Hospitals, Medicare, Healthcare Information..., Strategic Planning, Process Improvement, Auditing, Revenue Cycle, Patient Safety, Physician Relations, Medical Devices, Nursing, Employee Benefits, EMR, Medicaid, JCAHO, Medical Coding, Healthcare Consulting, Medical Terminology, Insurance, Team Building, Program Management, EHR, Managed Care, Health Information..., Training, CPT, Healthcare Industry, Physicians, Policy, Management, Inpatient

Education
Southern New Hampshire University   2003 — 2005
MBA, Business

Southern NH University
Bachelor's degree, BS, Technical Management

Academy of Healthcare Management
PAHM, Professional, Academy of Healthcare Management, Healthcare Management

Frederick Community College   1990 — 1994
Associate of Arts (A.A.), General Studies

North Kingstown High School   1979 — 1982
diploma, College Studies

Experience
UnitedHealthcare  January 2011 - Present
Kaiser Permanente  May 2009 - November 2010
Centene Corporation  April 2004 - December 2008
CIGNA Healthcare   2000 - 2004
Select Medical  1995 - 2000

Skills
Network Development, Medicaid, Managed Care, Medicare, HMO, Health Insurance, Medicaid Managed Care, PPO, Healthcare Management, Healthcare Consulting, Healthcare, Hospitals, Healthcare Industry, Strategic Planning, Private Sector, Public Sector, Contract Negotiation, Innovation Development, Provider Relations, Provider Operations, Health Care Reform, Clinical Payment..., Disease Management, Pharmacy Benefit..., Health Policy, Physicians, Utilization Management, Process Improvement, Employee Benefits, HIPAA, Physician Relations, Credentialing, Medicare Part D, Home Care

Education
The Ohio State University Moritz College of Law   2006 — 2008
Master's degree, Health Care Law

Franklin University   2000 — 2002
MBA, Health Services Administration

Experience
Fried Frank  August 2014 - Present
Kaye Scholer LLP  October 2012 - August 2014
United States Attorney's Office for the Southern District of New York  September 2011 - November 2011
United States Court of Appeals for the Second Circuit, Office of Staff Counsel   June 2011 - July 2011
United States Bankruptcy Court for the Southern District of New York  June 2010 - August 2010
CIGNA Healthcare   2007 - 2009
Merrill Lynch  January 2007 - March 2007

Education
Fordham University School of Law   2009 — 2012
Juris Doctor (J.D.), cum laude

Middle Tennessee State University
Bachelor of Business Administration (B.B.A.), magna cum laude, Finance

Experience
Cigna  February 2015 - Present
Cigna Healthcare   February 2013 - Present
CIGNA Healthcare   April 2011 - February 2013
CIGNA  March 2010 - December 2011
CIGNA Healthcare   March 2009 - March 2010
CIGNA Healthcare   February 2008 - March 2009
CIGNA Healthcare   February 2007 - February 2008
CIGNA Healthcare   May 2004 - January 2007
Travelers  June 1998 - May 2003
Medical Mutual  June 1997 - January 1998

Skills
MS Project, Application Development, Program Management, Programming, Insurance, Capacity Planning, Microsoft Office, Budgeting, IT Management, SDLC, Process Improvement, SOA, Software Development, Leadership, Vendor Management, Project Management, SharePoint, Budgets

Education
Florida Institute of Technology   2010 — 2012
Master of Business Administration (M.B.A.), Specialization in IT Mgt

The University of Salford   1991 — 1995
Bachelors of Science, Computer Science

Experience
Sitel  March 2014 - Present
Judge Group/Nutro   September 2013 - November 2013
CIGNA Healthcare   July 2010 - July 2013
HCA  August 2008 - December 2009
CIGNA  March 2005 - August 2008
LifeWay Christian Resources  January 2002 - March 2005
American General Life and Accident Insurance Company  January 1997 - December 2001
Harris Corporation  May 1984 - January 1997

Skills
Six Sigma, Continuous Improvement, Process Improvement, Program Management, PMP, PMO, Business Process..., Business Process, Change Management, Project Portfolio..., Project Management, Business Analysis, Quality Management, Process Engineering, Strategy, Management, Leadership, Quality Assurance, Training, Analysis, Budgets

Education
Florida Institute of Technology   1985 — 1989
Master, Business Administration; Contract and Acquisition Management

University of Florida   1979 — 1983
Bachelor of Science, Business Administration; Finance

Experience
Cobalt MedPlans  January 2013 - Present
Cobalt MedPlans  July 2011 - January 2013
CIGNA Healthcare   September 2005 - November 2011
CIGNA Healthcare   February 1997 - September 2005

Skills
Claims, Auditing, Insurance, Claim, Health Insurance, Process Improvement, Medicare, Claim Investigation, Employee Benefits, Claims Management, HMO, HIPAA, Workers Compensation, Outlook, Managed Care, Claims Handling, Leadership, Performance Management, Training, Strategic Planning, Commercial Insurance, Claims Resolution, Medicaid, Call Center, PPO, Business Process..., Team Building, ICD-9, Customer Service, Healthcare, Provider Relations, Employee Relations, Change Management, Medical Terminology

Education
Fort Scott Community College

University of Kansas

Experience
Genesis HealthCare  December 2012 - Present
Tierra L. Dobry Foundation   June 2011 - Present
PM Oxygen Services, Inc.   August 2011 - December 2013
Sun Healthcare Group  April 2009 - November 2012
Golden Living  April 2008 - April 2009
Golden Living  August 2005 - March 2008
Purdue Pharma  January 2005 - July 2005
Purdue Pharma  February 2002 - December 2004
CIGNA Healthcare   July 2000 - January 2002

Skills
Sales Process, Business Process..., Market Penetration, Healthcare, Contract Negotiation, Strategic Planning, Cross-functional Team..., Team Building, Negotiation, Market Evaluations, Process Improvement, Forecasting, Leadership, New Business Development, Managed Care, Sales, Management, Business Development, Customer Service, Strategy, Procurement, Healthcare Management, Strategic Partnerships, Training, Budgets, CRM, Leadership Development, Sales Operations, Mergers & Acquisitions, Entrepreneurship, P, Sourcing, Vendor Management

Education
The University of Connecticut School of Business   2002 — 2005
MBA

Franklin & Marshall College   1996 — 2000
Bachelor of Arts

Experience
Cigna  January 2015 - Present
CIGNA Healthcare   January 2013 - Present
Silberstein Insurance Group  May 2006 - December 2009
Sun Life Financial  June 2001 - April 2006

Skills
Employee Benefits, Health Insurance, Disability Insurance, HIPAA, Health Savings Accounts, Insurance, Benefits Administration, Life Insurance, Underwriting, Account Management, Sales, Term Life Insurance, COBRA, Brokers, Long-term Care, Management, Strategic Planning

Education
Loyola University Maryland   1994 — 1995
Certificate, Employee Assistance Programs

Frostburg State University   1990 — 1994
BS, Psychology

Experience
VA Healthcare  May 2013 - Present
Nursefinders of Phoenix   February 2011 - May 2013
CIGNA Healthcare   August 1998 - April 2010
Maricopa Integrated Health System  September 1985 - February 1998

Skills
minor surgeries, back office nursing, telephone triage, assist with..., Inpatient, Telephone Triage, Surgery

Education
University of Phoenix   2010 — 2014
working towards LPN to BSN, Registered Nursing

Gateway Community College   1994 — 1996
LPN

Experience
Evolent Health  January 2015 - Present
Optum  May 2013 - January 2015
Focal Pointe Group   2012 - May 2013
CIGNA Healthcare   April 2008 - October 2010
Great-West Healthcare  1992 - 2008

Skills
Customer Experience, Claims Management, Call Center, Quality Management, Project Management, Employee Engagement, Thought Leadership, Consolidation, Six Sigma, Cost Management, Process Improvement, Claim, Program Management, Team Building, Change Management, Health Policy, Medicaid, Network Development, Managed Care, Cross-functional Team..., Account Management, Leadership, ERISA, Health Insurance, Medicare, Team Leadership, Strategic Planning, Business Analysis, HIPAA, Healthcare, Provider Relations, Insurance, Healthcare Industry, Visio, HMO, Health Care Reform, Health Savings Accounts, Disease Management, Healthcare Consulting, Business Process, Employee Benefits, Healthcare Information..., Utilization Management, COBRA, Call Centers, Integration, Vendor Management, Revenue Cycle, Pharmacy Benefit..., Employee Wellness

Education
FLMI, ACS   1995 — 2002

Frederick Community College
Business Administration and Management, General

Experience
Self - Employed  July 2014 - Present
Miami-Dade County Public Schools  March 1984 - March 2013
MDCPS  February 1984 - March 2013
CIGNA Healthcare   January 1981 - March 1983
City of Hialeah  February 1980 - April 1981
City of Miami Springs  September 1978 - February 1979
City of Miami Springs  February 1977 - February 1979
City of Miami Springs  June 1976 - August 1978
City of Miami Springs  June 1975 - August 1978

Skills
Staff Development, E-Learning, Instructional Design, Program Management, Curriculum Development, Leadership, Strategic Planning, Team Building, Technical Writing, Training, Grant Writing, Fundraising, Leadership Development, System Administration, Hatha Yoga, Children's Yoga, Kundalini Yoga, Yoga Nidra, Iyengar Yoga, Gymnastics, Childcare, Physical Education, Fitness Instruction, Instructional Technology, Higher Education, Curriculum Design, Program Development, Educational Technology, Teaching, Community Outreach, Data Driven Instruction, Project Management, Classroom, Public Speaking

Education
OmJoyful Yoga Studio   2010 — 2013
Yoga Alliance Instructor Certification

Florida International University - College of Business Administration   1981 — 1983
Bachehlor of Science, Management Information Systems and International Business, 3.62

Miami Dade College   1979 — 1981
Associate of Arts (A.A.), Accounting, 4.0

Miami Springs Senior High School   1976 — 1979
High School Diploma

Experience
Twenty First Century Communications  September 2012 - Present
Nationwide Insurance Company  June 2010 - September 2012
State Farm Insurance Company  January 2003 - January 2010
CIGNA Healthcare   January 2001 - January 2003
Fifth-Third Bank  January 1999 - January 2001

Skills
Customer Service, Highly detail oriented, Ten Key, Microsoft Office, Microsoft Excel, Microsoft Word, Access, Negotiation, Insurance, Management, Communication Skills, Telephone Triage, Human Resources, Teaching

Education
Mount Vernon Nazarene University   2011 — 2013
Master of Business Administration (M.B.A.), Organizational Management, 3.6

Franklin University   2005 — 2007
Bachelors Degree of science, Business Administration, 3.4

Groveport Madison High School   1995 — 1997
High school diploma, General Studies

Experience
Aon Hewitt  May 2007 - Present
CIGNA Healthcare   May 1987 - May 2008

Skills
Health Care Reform, Insurance, Benefits Administration, COBRA, Health Insurance, Underwriting, Disability Insurance, Workers Compensation, 401k, Life Insurance, Retirement, Brokers, Managed Care, Term Life Insurance, Long-term Care, Management, Strategic Planning, Employee Benefits

Education
Florida International University   1983 — 1988
Masters of Health Services Administration

University of Florida   1976 — 1981
Masters of Public Administration

Experience
Tufts Health Plan  July 2013 - Present
CIO Executive Council  2011 - 2012
CIGNA Healthcare   2008 - 2011
Fletcher Ltd   2004 - 2007
Raytheon  2002 - 2004
Epsilon  1998 - 2001

Skills
Account Management, CRM, Program Management, Cross-functional Team..., Process Improvement, Strategy, Sales Operations, Organization Skills, Marketing, Salesforce.com, Leadership, Sales, Project Management, Compliance, Health Insurance

Education
Babson College - Franklin W. Olin Graduate School of Business
MBA, Management

Framingham State University
B.A., Political Science

Experience
Inova Health System  April 2014 - Present
The Queen's Medical Center  June 2013 - March 2014
Kaiser Permanente  May 2012 - January 2013
AtlantiCare  March 2011 - May 2012
General Electric Healthcare  November 2006 - March 2011
CIGNA Healthcare   2001 - 2002
Vista Host  1995 - 2000

Skills
Healthcare Information..., Medical Imaging, PACS, DICOM, Healthcare, Hospitals, EMR, Radiology, HIPAA, Integration, Revenue Cycle, Digital Imaging, Healthcare Management, Health Information..., RIS, HL7, Medical Devices, Software Implementation, Cardiology, Windows Server, EHR, Troubleshooting, System Administration, Metrics, Healthcare Industry, Testing, Access, Disaster Recovery, Microsoft SQL Server, Cerner, Software Documentation, Informatics, Epic Systems

Education
Florida Institute of Technology   2014 — 2016
Master's degree, Information Technology - cybersecurity, 3.0

Peirce College   2001 — 2003
Bachelor of Science (BS), Information Technology, 3.82 GPA

Experience
AGDATA,  November 2014 - Present
The Hive Business Center   May 2012 - July 2012
Muzak, LLC  October 2007 - February 2011
Muzak  May 2004 - October 2007
CIGNA Healthcare   July 2003 - April 2004

Skills
Training, Customer Service, CRM, Sales, Call Centers, Customer Satisfaction, Copywriting, Microsoft Office, Editing, HTML, Supervisory Experience, Microsoft Excel, Team Building, PowerPoint, Java, Adobe Creative Suite, mic, WordPress, Windows Server, SQL, Microsoft SQL Server, C++, C#, CSS, Visual Basic, ASP.NET, Windows, Mac OS, Linux, FTP

Education
York Tech   2011 — 2012
Associate of Science (A.S.), Computer Programming

Full Sail University   2000 — 2001
Associate of Science (A.S.), Recording Arts Technology/Technician

North Carolina State University   1992 — 1997
Bachelor of Arts (B.A.), English Literature; Language

Experience
Healogics Specialty Physicians   February 2014 - Present
Quest For Best Coaching & Consulting, LLC   February 2008 - Present
Healogics, Inc.   March 2012 - February 2014
American Health Holding  September 2006 - February 2008
Mount Carmel Health System  June 2003 - September 2006
The Ohio State University Medical Center  January 2002 - June 2003
Bariatric Care Center of Ohio   April 2001 - January 2002
Nationwide HealthPlans   June 1998 - October 2000
CIGNA Healthcare   July 1994 - June 1998
Grant Medical Center  October 1989 - July 1994

Skills
Team Building, Strategy, Managed Care, Leadership Development, Training, Process Improvement, Program Management, Leadership, Healthcare Management, Cross-functional Team..., Healthcare, Organizational..., Management, Change Management, Project Management, Strategic Planning, Clinical Research

Education
Franklin University   2006 — 2007
MBA, Business

Franklin University   1992 — 1998
BSN, Nursing

Experience
Pioneer Human Services  November 2014 - Present
VMC  July 2014 - January 2015
Pioneer Human Services  August 2013 - July 2014
Kelly Services  October 2011 - August 2013
Kelly Services  June 2011 - October 2011
Kelly Services  October 2007 - June 2011
Kelly Services  January 2006 - October 2007
Kelly Services  September 2004 - January 2006
CIGNA Healthcare   January 2001 - October 2003
Gottschalks  August 1998 - January 2001

Skills
Temporary Staffing, Applicant Tracking..., Onboarding, Talent Acquisition, Resume Writing, Staffing Services, Recruiting, Temporary Placement, Employee Relations, Account Management, Technical Recruiting, Internet Recruiting, Human Resources, Job Fairs, Talent Management, New Hire Orientations, HRIS, HR Consulting, HR Policies, Supervisory Skills, Supervising, Team Management, Employee Recognition, Dependable Team Player, Dedicated Professional, Interviews, Leadership, Training, Job Descriptions

Education
Fresno City College   1999 — 1999
Certificate, Office Administration

Experience
World Trade Center  January 2014 - Present
TriZetto, A Cognizant Company  March 2012 - Present
Opportunity Talks Toastmasters Club   June 2011 - June 2012
Colorado Office of Economic Development and International Trade  August 2011 - March 2012
CIGNA Healthcare   November 2008 - December 2010
Great-West Healthcare, now part of CIGNA  February 2008 - November 2008
Idea Integration: serving Great-West Healthcare, now part of CIGNA   October 2005 - February 2008
Alpine Access  2000 - 2005
Aon Corporation  1997 - 2000
e-Globe   1994 - 1997

Skills
Performance Management, Change Management, Human Resources, Coaching, Employee Engagement, Employee Benefits, Organizational..., Process Improvement, Leadership Development, Talent Management, Public Speaking, Training, Management, Employee Training, Team Building, Leadership, Talent Acquisition, Recruiting, Strategic Planning, Project Management, Onboarding, Program Management, Workforce Planning, Vendor Management, Team Leadership, Management Consulting, Training Delivery, Healthcare, Time Management, Business Process..., Executive Management, Consulting, Strategy, Account Management, Analysis, Succession Planning, Employee Relations, Start-ups, Business Analysis, Staff Development, Call Centers, Business Strategy, Outsourcing, Business Development, Organizational..., Executive Coaching, Personnel Management, Project Planning, Organizational Design, Workshop Facilitation

Education
World Trade Center, Denver   2011 — 2012
Certificate, International Trade

Fundação Getulio Vargas / FGV   1990 — 1993
Post-Graduation, Business Management

Universidade de São Paulo / USP   1983 — 1986
Bachelors, History

Bell / UK
Certificate, English for ESL Teachers

Oxford Academy / UK
Certificate, English for Business

Experience
Ocwen Financial Corporation  Processing ManagerHome Access Mortgage Corp.March 2001 - August 2009
CIGNA Healthcare   March 1999 - February 2001
Sofftek Consulting International   December 1997 - March 1999
The Coleman Company, Inc.   December 1995 - November 1997

Skills
Credit, Customer Service, FHA, Loan Origination, Loans, Mortgage Banking, Mortgage Lending, Refinance, Residential Mortgages, Team Building, Underwriting, Foreclosures, Investment Properties

Education
Florida International University - College of Business   1992 — 1996
Bachelors Degree, Business Administration and International Business

Experience
Aetna  November 2009 - Present
CIGNA Healthcare   June 2007 - October 2009
Senior Home Care Services, Inc.   2003 - 2005

Skills
Medicare, Medicaid

Education
Kaplan University   2008 — 2009
Certificate in Case Management, Case Management

Florida State College at Jacksonville   1973 — 1975
ASN, nursing

Jacksonville University   1971 — 1972
No degree, Lib Arts

University of Florida   1969 — 1970
No degree, lib arts

Experience
Remboldt Law Firm, LLC   June 2010 - Present
Pharmaceutical Industry Consultant   June 2005 - October 2006
Solvay Pharmaceuticals, Inc.   March 2004 - June 2005
Solvay Pharmaceuticals, Inc.   December 1998 - March 2004
Consultant  March 1998 - December 1998
United Healthcare  January 1997 - January 1998
CIGNA Healthcare   October 1993 - August 1995
Value Health Services (now Express Scripts)   April 1992 - September 1993

Skills
Negotiation, Leadership, Pharmaceutical Industry, Litigation, Analysis, Corporate Law, Strategy, Management, Financial Analysis, Divorce Law, Consumer Bankruptcy, Strategic Planning, Legal Research, Legal Writing, Executive Management, Cross-functional Team..., Project Management, Forensic Analysis, Forensic Accounting, Mergers & Acquisitions, Acquisition Integration

Education
John Marshall Law School   2006 — 2009
JD

Fudan University   2008 — 2008
Law School - Shanghi, China

Tsinghua University   2008 — 2008
Law School - Beijing, China

University of Phoenix   2003 — 2005
MBA, Finance

Kansas State University   1976 — 1979
BS, Political Science

Experience
CareerTEAM, LLC   July 2015 - Present
Rhys Thomas Institute of Energy Medicine   2010 - Present
Milestones Counseling and Consulting   1993 - Present
KRA Corporation  April 2015 - June 2015
KRA, Inc.   May 2013 - April 2015
USCensus Bureau  2009 - 2010
The Institute of Healing Arts and Sciences   July 2007 - November 2008
CIGNA  July 2001 - March 2007
CIGNA Healthcare   June 1999 - June 2001
Performance Solutions of New England   January 1998 - June 1999

Skills
Coaching, Training, Career Counseling, Consulting, Human Resources, Executive Coaching, Career Development, Change Management, Program Management, Start-ups, Employee Training, Training Delivery, Leadership Development, Public Speaking, Resume Writing, Team Building, MBTI, Project Management, Management, Marketing, Leadership, Meditation, Alternative Medicine, Employee Benefits, Workshop Facilitation, Instructional Design

Education
Florida State University
MS, Instructional Design

Florida State University
BA, Psychology

Institute of Healing Arts and Sciences
Energy and Biologically Based Therapies

Leon High School
Diploma, College Prep, Diploma

University of Hartford
Masters, Counseling

Experience
CIGNA Healthcare   January 2011 - Present
CIGNA Healthcare   January 2007 - January 2011
UnitedHealthcare  May 2004 - January 2007
MAMSI  October 1998 - April 2004
MAMSI  March 1995 - October 1998
MAMSI  May 1992 - April 1995

Skills
Provider Relations, Hospitals, Managed Care, Health Insurance, Network Development, Healthcare Industry, PPO, Healthcare, Healthcare Management, Insurance, Claim, Process Improvement, Utilization Management, Medicare, HIPAA, Physician Relations, Medicaid, Medical Billing, Contract Negotiation, HMO

Education
Frostburg State University   1987 — 1990
Bachelor of Science (B.S.), Operations Management

Frostburg State University   1986 — 1990
BS, Business Operations

Experience
Cigna Healthcare   June 2013 - Present
Cigna Healthcare   September 2009 - May 2013
Cigna Healthcare   June 2005 - September 2009

Skills
PowerPoint, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java

Education
Fort Scott Community College   1994 — 1996

Experience
Firstsource  January 2011 - Present
Dell  2013 - 2013
Cigna Healthcare   April 2005 - June 2010
Firstsource Solutions Limited  April 2000 - April 2005

Skills
Health Insurance, Word Processing, HCPCS, Claims Resolution, Team Management, claims processor, CITRIX, FACETS

Education
Fort Scott Community College   1984 — 1986
General Studies

Fort Scott High School   1981 — 1984
General Studies

Experience
Palmetto GBA  May 2011 - May 2012
McGraw-Hill Education  January 2007 - February 2008
R.H. Burton   July 2005 - January 2007
CIGNA Healthcare   November 2004 - January 2005
Progressive Medical, Inc.   April 2004 - November 2004
Medco Health  December 2002 - March 2003
Zurich Medical   February 2002 - November 2002
Gap Inc. Direct  April 2000 - December 2001

Skills
Accounting, Account Management, Account Reconciliation, Auditing, Cost Accounting, Customer Satisfaction, Customer Service, Financial Accounting, Financial Analysis, Financial Reporting, Insurance, Inventory Management, Microsoft Office, Payroll, Process Improvement, Purchasing

Education
Franklin University   2008 — 2010
Bachelor of Science, Accounting

Experience
MorganFranklin Consulting  October 2014 - Present
Deloitte & Touche  September 2011 - October 2014
Huron Consulting Group  2004 - September 2011
Matria Healthcare Inc.  2002 - 2004
CIGNA Healthcare   2000 - 2002
AGL Resources  1996 - 2000
Delta Air Lines Inc.  1978 - 1996

Skills
Project Management, Accounting, Project Planning, PMP, Finance, Process Improvement, Management Consulting, Restructuring, Strategic Financial..., Financial Reporting, Financial Analysis, Risk Management, Leadership, Business Analysis, Manufacturing, Change Management, Budgets, ERP, Cross-functional Team..., Auditing, Managerial Finance, Strategic Planning, Program Management, Analysis, Forecasting, Management, Acquisition Integration, Business Strategy, Strategy, Internal Controls, Business Process..., Financial Modeling, Due Diligence, Mergers, Vendor Management, Financial Services, Banking, Sarbanes-Oxley Act, Business Planning, Business Process, CRM, Internal Audit, Mergers & Acquisitions, Sarbanes-Oxley, Executive Management, Corporate Finance, Start-ups, SEC filings, Consulting

Education
Mercer University - Stetson School of Business and Economics   1995 — 1997
MBA., International Management

Furman University   1970 — 1974
BA, Business Administration - Accounting

Druid hills high school

Experience
Jessica Knight State Farm Insurance   January 2013 - Present
Osteria Ottimo   November 2008 - Present
State Farm Insurance  February 2012 - December 2012
ACCENT Insurance Solutions   May 2008 - July 2009
CIGNA Healthcare   June 2002 - May 2008

Education
Fox College Inc   2001 — 2002
Applied Associates, Administrative Assistant and Secretarial Science, General

Prairie State College

crete-monee high school

Experience
A+E Networks  May 2014 - Present
A+E Networks  January 2012 - April 2014
ADT Security Services  October 2009 - December 2011
CIGNA Healthcare   January 2008 - October 2009
The Falcone Group   May 2006 - December 2007

Skills
Microsoft Excel, Microsoft Access, SAP, Vision, Financial Analysis, Financial Reporting, Financial Modeling, Corporate Budgeting, Analysis, Due Diligence, Forecasting, Strategic Financial..., Variance Analysis, Business Objects, Sharperlight, Six Sigma - Green Belt, Budgets, Business Planning, Management, Financial Planning

Education
Florida International University   2008 — 2009
Masters in the Science of Finance, Finance

The University of Connecticut School of Business   2001 — 2005
Bachelors of Science in Business and Technology, Business & Technology concentration in Finance

Experience
Cobalt MedPlans  September 2012 - Present
Cobalt MedPlans  December 2011 - September 2012
CIGNA Healthcare   April 2011 - December 2011
CIGNA Healthcare   January 2000 - April 2011

Skills
Insurance, Process Improvement, Employee Benefits, Medicare, Customer Service, HIPAA, Claim

Education
Pittsburg State University   1994 — 1996
BS, Business Administration

Fort Scott Community College   1992 — 1994
Associates Degree

Experience
Cigna  November 2013 - Present
Yale University  September 2012 - November 2013
University of Connecticut  November 2011 - September 2012
DomaniCom   June 2011 - December 2011
CIGNA Healthcare   October 2010 - June 2011
UTC Fire & Security  February 2008 - October 2010
Young Professionals Group   2006 - 2010
Honeywell Aerospace  September 2006 - February 2008
Tollgrade Communications  May 2005 - August 2006
Comsys  August 2004 - May 2005

Skills
Java, SQL, Software Development, C++, Linux, Unix, Spring, Shell Scripting, XML, Software Engineering, OOP, Solaris, Oracle Admin, Software Design, Java Enterprise Edition, C, Agile Methodologies, Eclipse, SOA, Web Services, Subversion, Spring Framework

Education
Florida Institute of Technology   1993 — 1996
M.S., Computer Information Systems

Florida Institute of Technology   1989 — 1993
B.S., Aerospace Engineering

Woodstock   1987 — 1989

Mpelembe Secondary School

Mpelembe Secondary School

Mpelembe Secondary School

Experience
MassMutual Financial Group  October 2008 - Present
Cigna HealthCare   April 2007 - October 2007
Cigna HealthCare   March 2002 - April 2007

Education
George Mason University   1994 — 1997
MA, History

Roanoke College   1989 — 1993
BA, English

Experience
CIGNA  January 2008 - Present
CIGNA Healthcare   July 2002 - January 2008
Blue Cross Blue Shield of Florida  January 1999 - June 2002
Principal Healthcare  July 1997 - December 1998

Skills
Hospitals, Managed Care, Healthcare Industry, Healthcare Consulting, Healthcare Management, Health Insurance, HMO, Healthcare

Education
Florida International University   1991 — 1994
MHSA, Healthcare Administration

University of Maryland College Park   1986 — 1991
B.A., Economics

Experience
Cigna  October 2014 - Present
Cigna Insurance Services  December 2013 - Present
Cigna Insurance Services  December 2012 - December 2013
Cigna Healthcare   November 2011 - November 2012
Cigna Insurance Services  November 2009 - May 2012
CIGNA  March 2007 - November 2009
CIGNA  July 2005 - March 2008
CIGNA Dental  January 2003 - July 2005

Skills
MS Project, HIPAA, Project Planning, Project Management, Business Process, Analysis, Oracle, System Design

Education
Florida International University - College of Business Administration   1984 — 1989
Bachelors of Business Administration, Management Information Systems

Experience
Southern Proper Hospitality Group, LLC   2006 - Present
Tin Lizzy's Cantina Holdings, LLC   January 2005 - Present
Synergy Corporate Services, Inc.   January 2000 - Present
CIGNA Healthcare   October 1996 - January 2000

Skills
Sales, Business Development, Restaurants, Strategic Planning, Marketing Strategy, Sales Management, Contract Negotiation, Customer Service, Marketing, New Business Development, Insurance, Microsoft Office, Account Management, Health Insurance, Start-ups, New Restaurant Openings

Education
Florida State University   1991 — 1994
Finance and Marketing

Florida State University - College of Business   1991 — 1994
Bachelor’s Degree, Finance and Marketing

Experience
CIS by Deloitte  August 2014 - Present
Chapters Health System  January 2014 - August 2014
Bausch + Lomb  August 2008 - January 2014
CareCentrix  2006 - 2008
Blue Cross Blue Shield Association  January 2005 - January 2006
CIGNA Healthcare   2003 - 2005
WellCare  2003 - 2004
Blue Cross Blue Shield  1999 - 2003

Skills
Managed Care, Health Insurance, Cross-functional Team..., Medicaid, Medicare, Employee Benefits, Healthcare, HIPAA, Provider Relations, Healthcare Industry, Healthcare Management, Healthcare Information..., Utilization Management, Hospitals, Team Building, Pharmacy Benefit..., Strategy, Strategic Planning, Management, Leadership, Network Development, Healthcare Consulting, Analysis, Pharmacy, HMO, Contract Negotiation, EHR, Pharmaceutical Industry, Process Improvement

Education
Florida State University - College of Business   2005 — 2008
MBA, Business

University of South Florida

Experience
CIGNA Healthcare   February 1989 - Present
Allmerica  1988 - 2000

Skills
Health Insurance, Managed Care, Insurance, Healthcare, Employee Benefits, Customer Service, Medicare, Process Improvement, Account Management, Strategic Planning, Team Building, Microsoft Excel, HIPAA, Business Analysis, Microsoft Office, Hospitals, Healthcare Information..., Sales, Vendor Management, Project Management, Underwriting

Education
Fordham University   1989 — 1993

Experience
CIGNA HealthCare   AdministrationCIGNA2010 - Present
Great-West Healthcare  2005 - 2008
Karma Triyana Dharmachakra   1999 - 2003

Skills
Health Insurance, Healthcare, Healthcare Management, Insurance, Employee Benefits, Medicare, Nursing, HIPAA, Process Improvement, Medicaid, Managed Care, Team Building, Hospitals

Education
Fort Hays State University

Experience
USAA  June 2006 - Present
USAA  May 2002 - June 2006
USAA  May 2002 - June 2006
NDC Health  January 1999 - January 2001
CIGNA Healthcare   January 1996 - January 1999

Skills
Medicare, Claims Handling, Insurance, Underwriting, Life Insurance, Customer Service, Property, Health Insurance, Risk Management, Reinsurance, Financial Risk, Term Life Insurance, General Insurance, Process Improvement, Employee Benefits

Education
LOMA   2011 — 2012
Associate, Customer Service

Insurance Institute of America   2002 — 2003
Associate, Insurance Services

Insurance Institute of America   2002 — 2003
Program, General Insurance

Gateway Community College   1992 — 1993
Associate, Health Services Administration

University of Arizona   1989 — 1990
Bachelor of Science, Business Administration

Experience
CIGNA Healthcare   1989 - Present

Skills
Project Portfolio..., PMO, Vendor Management, PMP, SDLC, Visio, Management, Process Improvement, Project Management, Project Delivery, Resource Management, Change Management, Business Requirements, Cross-functional Team..., Business Analysis, IT Strategy, Program Management

Education
Franklin & Marshall College   1985 — 1989
BA, Business Management

Experience
LaRocca & Associates   April 2014 - Present
CIGNA Healthcare   November 2009 - April 2014
Baptist Health South Florida located in Miami, Florida  April 2008 - November 2009
GLP and Associates   2005 - 2008

Skills
Healthcare, Managed Care, Hospitals, Customer Service, Sales, New Business Development, Strategic Planning, Outlook, Talent Acquisition, Public Speaking, Account Management, PowerPoint, Employee Benefits, HIPAA, Health Insurance, Microsoft Office, Microsoft Word, Microsoft Excel, Medicare, Health Savings Accounts, Healthcare Management

Education
Florida International University   2007 — 2009
MPH, Health Policy and Management

Western Michigan University   2001 — 2005
BS, Exercise Science

Experience
Tanner Medical Staffing   March 2009 - Present
CIGNA Healthcare   November 2007 - March 2009

Education
Gateway Community College   1993 — 1995
AAS, Nursing

Bishop Kearney High School   1966 — 1970

Experience
Alere, Inc.   2012 - Present
WellCare  2005 - 2012
Swiss Re  May 2004 - May 2005
HealthMarkets  2001 - 2005
EmblemHealth  1997 - 2001
CIGNA Healthcare   1993 - 1996
Cummings & Lockwood  1991 - 1993

Skills
Medicaid Managed Care, Medicare Advantage, Compliance, Regulatory Affairs, Health Insurance, Legal, Medicaid, Health Care Fraud, HIPAA, Insurance Regulatory, Managed Care, Healthcare, Provider Relations, Claim, Insurance, Leadership, Program Management, Health Policy, Project Management, Government, Healthcare Industry

Education
Fordham University School of Law
Juris Doctor

Lower Merion High School

Wesleyan University
B.A., History

Experience
University of Miami  February 2013 - Present
University of Miami  2008 - February 2013
University of Miami  2004 - 2008
University of Miami  1999 - 2003
CIGNA Healthcare   1998 - 1999
John Alden Life Insurance Company  1995 - 1997
John Alden Life Insurance Company  1992 - 1995

Skills
Healthcare Management, Revenue Cycle, Managed Care, Healthcare, Medicare, Medicaid, HIPAA, Physician Relations, Healthcare Industry, Credentialing, Hospitals, Physicians, EHR, Health Policy, EMR, Disease Management, Medical Coding, Network Development, Healthcare Information..., Healthcare Consulting, Medical Billing, Provider Relations, Process Improvement, Clinical Research, Practice Management

Education
University of Miami   2000 — 2003
Masters in Liberal Studies

Florida International University   1983 — 1985
MBA

University of Florida   1973 — 1976
Bachelor of Arts, History

Experience
Homesite Insurance  September 2013 - Present
Professional-guru   March 2014 - Present
HealthcareSource  January 2011 - September 2013
TJX  January 2010 - January 2011
CIGNA Healthcare   January 2009 - December 2009
State Street  August 2008 - January 2009
Florida International University  July 2007 - August 2008

Skills
SQL, SSRS, Microsoft SQL Server, SSIS, Data Warehousing, Requirements Analysis, Agile Methodologies, TFS, ETL, .NET, T-SQL, C#, Oracle, XML, Data Migration, SSAS 2008, Octopus, Tableau, Scrum, Project Management, Data Management, Business Intelligence..., Pentaho, Insurance

Education
Florida International University   2007 — 2008
Master of Science (MS), Engineering, Masters

St Ann's Rajahmundry

University of Massachusetts Lowell

Experience
CIGNA Healthcare   November 1994 - Present

Skills
Health Insurance, Managed Care, Employee Benefits, Insurance, Relationship Management, Healthcare, Process Improvement, Claim, Benefits Administration, Medicare, Underwriting, Network Development, Brokers, Health Savings Accounts, Provider Relations, COBRA

Education
The College of New Rochelle   1981 — 1985
BA, English Literature

Framingham State College   1979 — 1980

Experience
Tanner Community Development Corporation   2015 - Present
Schaller Anderson  2004 - 2008
Cigna Healthcare   1999 - 2004

Skills
Public Speaking, Nonprofits, Strategic Planning, Team Building, Microsoft Office, Community Outreach, Fundraising, Event Planning, Event Management, Customer Service, Leadership Development, Social Media, Public Relations, Leadership, Coaching, Training, Microsoft Excel, Teaching, PowerPoint, Budgets

Education
Fordham University   1977 — 1986
Bachelor of Arts (BA), Applied Social Sciences

Queens College

Experience
Florida Blue  November 2013 - Present
Cigna Healthcare   January 2012 - Present
Barry University  August 2011 - Present
Miami Dade College  August 2009 - Present
Fitness with Chico   January 2005 - Present

Skills
Cpr Certified, Health Education, Teaching, Personal Training, Sports, Nutrition, Injury Prevention, Wellness, Fitness, Treatment, Athletics, Sports Nutrition, Exercise Physiology, Fitness Training, Strength Training

Education
Florida International University   1992 — 1994
Master of Science (M.S.), Health Education with focus on Exercise Physiology

Experience
Stanford University  May 2012 - Present
State of New Mexico  1996 - 1999
CIGNA Healthcare   1992 - 1996

Skills
Software Development, JavaScript, jQuery, User-centered Design, Web Development, Data Analysis, Publications, Hardware Installation, Data Visualization, User Experience, Research, Training, User Acceptance Testing, HTML, HTML Emails, Program Management, Leadership, Nonprofits

Education
Stanford University   2001 — 2014
Continuing Studies Program

Foothill College   2008 — 2011
Certificate in Web Development, Web/Multimedia Management and Webmaster

University of San Francisco   2004 — 2006
Master of Arts (MA), Counseling Psychology

University College Cork   1983 — 1986
Bachelor of Arts (B.A.), Applied Psychology

Experience
CIGNA International  June 2007 - Present
CIGNA International  January 2003 - June 2007
CIGNA Healthcare   May 2001 - December 2002
Dade Behring, Inc  August 2000 - May 2001
University of Puerto Rico  September 1998 - August 2000

Education
Florida Institute of Technology   2008 — 2010
MBA, Management

University of Puerto Rico - Mayaguez   1990 — 1998
BS, Business Administration

Experience
SILVERFLY   September 2014 - Present
Red Ventures  February 2014 - August 2014
Sterling Jewelers  November 2008 - February 2014
Clarks  September 2007 - July 2008
CIGNA HealthCare   October 2002 - September 2006

Skills
Customer Service, Customer Relations, Sales Management, Vendor Relationship..., Fashion Consulting, Fashion Design, Visual Merchandising, Color Schemes, Innovation, Social Media Marketing, Social Media, Property & Casualty..., Microsoft Office, Word, Excel, PowerPoint, Jewelry Design, Diamontology, Gemology, Microsoft Word, Call Centers, Management, Insurance

Education
Winthrop University   1999 — 2000

Francis Marion University   1998 — 1999

Experience
Broward Health  December 2013 - Present
Broward Health  February 1991 - December 2013
CIGNA Healthcare   February 1983 - February 1991

Skills
HMO, Physician Relations, Healthcare Management, PPO, Medicaid, EHR, Medicare, Provider Relations, Customer Service, Managed Care, Healthcare Consulting, Hospitals, Disease Management, HIPAA, Health Policy, Healthcare Industry, Revenue Cycle

Education
Florida International University   1980 — 1982
Bachelor of Health Services Administration, Health Services

University of South Florida   1978 — 1980

Experience
CIGNA Healthcare  

Skills
Competitive Analysis, Network Development, Managed Care, Strategic Planning, Process Improvement, Vendor Management, Healthcare Information..., Healthcare, Health Insurance

Education
Fordham University
CBA, Business Management

Fordham University - Graduate School of Business Administration
GBA, Marketing

Experience
CIGNA Healthcare   Benefit AnalystCIGNA Healthcare2008 - Present

Education
Fresno Pacific University
Liberal Arts

Experience
Alliant Health Insurance   1999 - 2001
CIGNA Healthcare   1998 - 1999
Combined Administrative   1997 - 1998
American Heritage Life  1990 - 1997

Education
Florida State College at Jacksonville   2011 — 2013

Coosa Valley Techinal College   1999 — 2002
Certificate, Medical Terminology, Customer Service Specialist

Experience
CIGNA Healthcare   June 2009 - Present
Bank of America  August 1997 - June 2007

Skills
SAS, Microsoft Office, Microsoft Excel, Microsoft Word

Education
Florida Institute of Technology   2010 — 2013
Master of Business Administration (MBA), Health/Health Care Administration/Management

The University of Connecticut   2000 — 2006
Bachelor's degree

Experience
Basch Subscriptions   August 2014 - Present
Cigna Healthcare   October 2011 - January 2014
TD Insurance Agency   June 2006 - January 2011
Cutler Associates, Inc.   September 2003 - June 2006
Concord Heritage Life Insurance Company   June 1986 - March 2003

Skills
Computer Proficiency, Customer Service, Microsoft Excel, Google Docs, Client Billing

Education
Franklin Pierce University
Undesignated

Experience
Centene Corporation  August 2013 - January 2015
CIGNA Healthcare   May 2008 - March 2013
CIGNA Healthcare   May 2005 - May 2008
Neurology Associates, Inc.   December 2003 - December 2004

Skills
Time Management, Problem Solving, Problem Analysis, Project Portfolio..., Quality Management, Data Quality, Communication Written, Oral Communications, Medical Terminology, Insurance Claims, Healthcare Management, Healthcare Design, Healthcare Marketing, Strategic Planning, Data Integration, Technology Integration, Economics, Health Economics, HR Policies, Critical Thinking, Critical Analysis, Customer Focus, Provider Relations, Provider Contracting, MS Office Suite, Online Research, Analytical Abilities, SWOT analysis, Epidemiology, TQM, PPO, Insurance, Healthcare, Marketing, Health Insurance, Project Management, Analysis, Microsoft Office

Education
Florida Institute of Technology   2012 — 2015
Master of Business Administration (MBA), Health/Health Care Administration/Management, 3.3

Florida Institute of Technology   2008 — 2012
Bachelor of Arts, Business Administration, Healthcare Management, 3.37

Experience
CIGNA Healthcare   September 2009 - March 2012
Phoenix Family Physicians   March 2008 - December 2008
Evergreen Sun city Nursing home and Rehab   July 2007 - March 2008
ADV Health Care Agency   February 2005 - July 2007

Skills
Healthcare, Nursing, Treatment, Vital Signs

Education
Gateway Community College
IV Certification/ Ven

Phoenix College
Nursing Education

Phoenix Union Vocational LPN program
diploma/License, Nursing Education

Training to you