Experience
Pitney Bowes  August 2015 - Present
Faneuil Inc   April 2013 - July 2015
Pitney Bowes  July 2004 - February 2013
West Corporation  December 1997 - June 2004
US Army  August 1992 - August 1997

Skills
Customer Retention, Customer Experience..., Customer Satisfaction, Critical Thinking, Operational Execution, Change Management, Operations Management, Sales Management, Performance Improvement, Employee Relations, Employee Engagement, Leadership Development, Quality Assurance, Retention Strategies, Staff Development, Training, Process Improvement, Customer Experience, Strategy, Team Leadership, Sales, Leadership, Call Centers, Sales Process, B2B, Management, Cross-functional Team..., Analysis, Customer Service, Team Building, Team Management, Account Management, Direct Sales, Business Process..., Coaching, Budgets, Strategic Planning, Sales Operations, Marketing Strategy, Product Development, Cold Calling, Forecasting, Outsourcing, Human Resources, Sales Presentations, Solution Selling, CRM, P&L Management, Selling, Salesforce.com

Education
University of Phoenix   2003 — 2006
Bachelor of Science (B.S.), Business Management

Academy of Health Science, San Antonio, TX   1992 — 1993
Combat Medic, Emergency Medicine

University High School

Experience
Faneuil Inc   2007 - Present
Living Word Church  2009 - Present

Skills
Call Centers, Training, Team Management, Employee Training, Training Delivery, Pastors, Ministers, Teaching Pastor, Leadership Developement, Coaching, Customer Satisfaction, Customer Service, Employee Engagement, Leadership Development, Customer Experience, Performance Management, Human Resources, Public Speaking, Community Outreach, Microsoft Excel, Leadership, Team Building, Nonprofits, Management, PowerPoint, Strategic Planning, Microsoft Word, Volunteer Management, Social Media, Program Management, Team Leadership, Project Management, Fundraising, Teaching, Public Relations, Time Management, Conflict Resolution

Education
Southeastern University   2015 — 2017
Bachelor's degree, Ministerial Leadership

Southeastern University   2013 — 2015
Associate's degree, Ministerial Leadership

Experience
UnitedHealth Group  June 2015 - Present
Faneuil Inc   March 2014 - June 2015
The Walt Disney Company  June 2008 - April 2014
Panda Restaurant Group  February 2007 - February 2008

Skills
Customer Service, Cashiering, PowerPoint, Microsoft Publisher, Microsoft Word, Office 365, Typing, Data Entry, Outlook, Teamwork, Communication

Education
University of Central Florida   2012 — 2014
Bachelor's of Science, Health Services Administration

Valencia College   2012 — 2012
Associate of Arts (A.A.), Health Services Administration

Experience
Office Depot  February 2014 - Present
Office Depot  October 2012 - February 2014
Kaplan University  February 2009 - October 2012
Faneuil Inc   January 2008 - February 2009
STA Travel USA   January 2006 - January 2008
STA Travel Group   January 2003 - December 2005

Skills
Leadership Development, Management, Training, Recruiting, Staff Development, Instructional Design, Training Delivery, E-Learning, Coaching, Performance Management, Organizational..., Employee Training, Adult Education, Team Building, Blended Learning, Leadership, Instructor-led Training, Career Development

Education
Kaplan University   2011 — 2012
Master of Education (MEd), Instructional Design

University of Leeds   2001 — 2002
Post Graduate Certificate in Education

University of Leeds   1993 — 1996
Bachelor of Arts (B.A.), Geography

St. Bede's College

Experience
Caption Solutions Inc.   September 2014 - Present
Apria Healthcare  April 2013 - September 2014
Faneuil Inc   June 2011 - January 2013
West Side Presbyterian Church  2009 - January 2013
Golf Course Superintendents Association of America  December 2010 - February 2011
Owens Flower Shop   August 2007 - October 2010
Kohl’s Department Store  April 2004 - April 2007
American Century Investments  March 1992 - May 2002
Fluor Daniel  1989 - 1991

Skills
Customer Service, Data Entry, Management, Sales, Time Management, Training, Event Planning

Education
University of Kansas   1983 — 1989
B.G.S, Communication Studies

Lawrence High School   1980 — 1983
General Education, College Preparatory

Experience
Faneuil Inc   May 2015 - Present
Adelante HR Consulting, LLC.   March 2013 - Present
The Arc of the Virginia Peninsula  August 2011 - March 2013
Pitt County Memorial Hospital  March 2009 - August 2011
Coastal Carolina Community College  September 2008 - August 2011
GAF Materials Corporation  July 2007 - May 2008
Whitlock Packaging  March 2006 - March 2007
STADA Pharmaceuticals Inc   March 2004 - February 2006
ADP Inc  October 2002 - January 2004
Minolta Business Solutions  September 2001 - October 2002

Skills
Employee Relations, Employee Training, Performance Management, Onboarding, Talent Acquisition, Employee Engagement, Employee Benefits, Organizational..., Talent Management, Deferred Compensation, Benefits Administration, HRIS, Human Resources, Succession Planning, HR Policies, Leadership Development, Policy, System Administration, Resume Writing, Strategic Planning, Personnel Management, Team Building, Coaching, Recruiting, Staff Development, Leadership, Management, Training, Change Management, New Hire Orientations, Strategy, Payroll, Interviews, HR Consulting, Program Management, Workforce Planning, Performance Appraisal, FMLA

Education
University of Phoenix   2005 — 2006
MBA-Online

Rutgers, The State University of New Jersey-Newark   1991 — 2000
BS

Experience
KU Endowment  January 2014 - Present
Faneuil Inc   April 2009 - September 2013
International Students House   September 2008 - February 2009
The 20-20 Optical Store   September 2008 - December 2008
Bath & Body Works  March 2006 - August 2008
Ottawa Public Library  May 2003 - March 2006

Skills
Outlook, Creative Writing, Customer Service, Microsoft Word, Time Management, Microsoft Office, Microsoft Excel, Social Networking, PowerPoint, Proficient Typing Skills, Technical Writing, Text Editing, Managing Database, Poetry, Organization, Healthcare Information..., Phone Etiquette, Organization &..., Creative Fiction, Writing, Versatile Writer, Website Development, Meet Deadlines, Library Science, Film Production, Film Criticism, Screenwriting, Memos, Letter Writing, Email Etiquette, Indexing, Procedure Creation, Blogging, Editing, Social Media, Training

Education
University of Kansas   2004 — 2008
Bachelor of Arts (B.A.), English Language and Literature, General

University of Kansas   2004 — 2008
Bachelor of Arts (B.A.), Film/Cinema/Video Studies

Ottawa High School   2000 — 2004
High School Diploma

Experience
Avaya  December 2005 - Present
Skybridge Marketing Group  March 2000 - December 2005
Faneuil Inc   April 1997 - February 2000
Convergys  April 1994 - April 1997
MTS Allstream (AT&T Canada)   July 1981 - March 1994

Skills
SIP, Modular Messaging, Avaya, H.323, VoIP, Audix, Telephony, TDM, Media Gateways, Avaya Communication..., CTI, Unified Communications, Avaya Aura, ISDN, Vendor Management, Telecom Expense..., Telemarketing, Call Center, Avaya IP Telephony, Voice Mail, Telecommunication..., Training, Nortel, CMS, SIP Trunking, Session Border..., ACD, IP PBX, IP Phones

Education
Red River College   1976 — 1978
Electronic Technician, Electrical, Electronics and Communications Engineering

Experience
Metropolitan Nashville Arts Commission   July 2015 - Present
Freelance, self employed  2005 - Present
Department of Performance Studies at Tisch School of the Arts   September 2013 - May 2014
American Baptist College  August 2012 - May 2013
Faneuil Inc   August 2011 - August 2012
Vanderbilt University  August 2008 - May 2011

Skills
Public Speaking, Customer Service, Music, Event Planning, Non-profits, education, Music Education

Education
New York University   2013 — 2014
Master's Degree, Performance Studies

Vanderbilt University   2008 — 2011
Masters of Theological Studies, Black Religion and Culture Studies, Religion in the Arts and Contemporary Culture

The University of Memphis   2000 — 2005
Bachelors of Arts, Music Education

Experience
Faneuil Inc   June 2015 - July 2015
Alorica  March 2015 - May 2015
Xerox  September 2014 - January 2015
QVC  August 2013 - March 2014
Domino's  February 2013 - June 2013
Farmers Insurance and Bankers Life and Casualty   August 2012 - December 2012
Portfolio Recovery Associates, LLC  May 2012 - August 2012
Ashford University  June 2011 - October 2011
Self Employed  March 2010 - May 2011
Office Depot  July 2008 - February 2010

Skills
Management, Customer Service, Sales, Call Center, Leadership, Research, Outlook, Student Recruiting, Account Management, Accounting, Public Relations, Team Building, Insurance, Budgets, Data Entry, Negotiation, Marketing, Microsoft Office, Coaching, Forecasting, Operations Management, PowerPoint, Microsoft Excel, Social Media, Microsoft Word, Payroll, New Business Development, Teamwork, Team Leadership, Event Management, Customer Satisfaction, Data Analysis, Event Planning, Fundraising, Project Management, Process Improvement, Access, Marketing Strategy, Social Networking, Strategic Planning, Time Management, Training, Analysis, Sales Management, Program Management, Recruiting, Call Centers, Customer Retention, Finance, Leadership Development

Education
WebCE –– December 2014
Insurance Continuing Education

ExamFX - Online Insurance Exam Training
Virginia Insurance Agent Licenses, Annuities, Life & Health, and Property & Casualty

The University of Texas at Dallas - School of Management   1984 — 1986
Master of Business Administration, Finance, 3.90

Michigan State University – College of Business   1976 — 1977
Bachelor of Science, Economics, 3.55 in Major

The University of New Mexico   1975 — 1976
Non-Degree Seeking, Economics (including "Environmental Economics") and Philosophy (including "Philosophy of Life")

Michigan State University - College of Social Science   1972 — 1975
Undergraduate, Development Economics, 3.55 in Major

Missouri University of Science and Technology   1971 — 1972
Non-Degree Seeking, Mathematics

Experience
GP Strategies Corporation  May 2012 - Present
APN Software, Inc. at Siemens GSS NA   October 2010 - March 2011
Faneuil, Inc.   May 2008 - May 2010
Faneuil, Inc.   2010 - 2010
Ford Motor Company  January 1999 - June 2007
Ford Motor Company  June 1992 - December 1998
Ford Motor company  1992 - 1997

Skills
Customer Service, PowerPoint, Excel, Word, HRIS, Talent Acquisition, Leadership Development, Team Building, Mentoring, Hiring, Employee Benefits, Call Center, Coaching, Customer Relations, Recruitment/Retention, Payroll, Quality Assurance, Success Factors, Recruiting, Call Centers, Training, Microsoft Excel, Performance Management, Employee Training, HR Policies, Employee Relations, Program Management, Leadership, Organizational..., Customer Satisfaction, Vendor Management, Benefits Administration, Onboarding, Succession Planning, Management, Outlook, Team Leadership, Process Improvement, Change Management, Employee Engagement, PeopleSoft, Personnel Management, Workforce Planning, HR Consulting, Policy, Interviews, Talent Management, Training Delivery, New Hire Orientations, Applicant Tracking...

Education
Davenport University-Eastern Region   2005 — 2006
Masters, HR Management

Davenport University-Eastern Region   1999 — 2006
Bachelor, Management

Experience
Teleperformance, USA  November 2013 - Present
Interactions Corporation  October 2012 - September 2013
Faneuil Inc.  June 2009 - December 2012
Inspyre Solutions Inc. (formerly The Faneuil Group)   March 2007 - June 2009
The Faneuil Group  February 2002 - March 2007
The Faneuil Group  January 1998 - February 2002
AT&T Transtech (Convergys)   October 1994 - January 1998

Skills
Call Center, Contract Negotiations, Customer Relations, New Business Development, Sales Management, Strategic Planning, Customer Acquisition, Client Services, P&L Management, BPO, Account Management, B2B, Team Building, Operations Management, Business Strategy, Customer Service, Performance Management, Negotiation, Customer Satisfaction, Sales, Call Centers, Team Leadership, Contact Centers, Process Improvement, Contract Negotiation, Business Development, Program Management, Leadership, Management, Change Management, Training, Start-ups, Financial Services, Coaching, Customer Retention, CRM, Strategic Partnerships, Lead Generation, Outsourcing, Strategy, Vendor Management, Executive Management, Solution Selling, Sales Process, Salesforce.com, Customer Experience, Sales Operations, Direct Sales, Selling, Forecasting

Education
University of Manitoba   1990 — 1994
Economics, Labor Studdies

J.H. Bruns

Experience
Insperity  August 2014 - Present
Insperity, Inc.   August 2010 - August 2014
Insperity, Inc.   December 2008 - August 2010
Faneuil, Inc.   2007 - 2008
PBS&J (now Atkins)   2006 - 2007
North Texas Tollway Authority  2003 - 2006
North Texas Tollway Authority  1998 - 2003
Marshall Field's (now Macy's)   1996 - 1998
Marshall Field's (now Macy's)   1993 - 1996

Skills
Employee Relations, Organizational..., Strategic Planning, Public Speaking, Performance Management, Human Resources, Leadership Development, Employee Engagement, Coaching, Change Management, Team Building, Servant Leadership, Customer Service, Problem Solving, Mentoring, Business Development, Leadership, Management, Program Management, Call Centers, Employee Benefits, Onboarding, Strategy, Training, HR Policies, Project Planning, Sales, Business Planning, New Business Development, Talent Acquisition, Time Management

Education
Texas A&M University   1983 — 1988
B.A.

SHR Class at Rice University

Experience
Faneuil, Inc.   April 2011 - Present
Care A Lot Pet Supply  January 2008 - March 2011
Nexus Direct  2005 - 2007
CDW  2000 - 2005
CDW  1998 - 2000

Skills
Adobe Creative Suite, Graphic Design, Logo Design, Corporate Branding, InDesign, Marketing, Graphics, Illustrator, Illustration, QuarkXPress, Adobe Acrobat, Photography, Catalogs, Corporate Identity, Visual Communication, Creative Direction, Email Marketing, Direct Mail

Education
College of Lake County   1991 — 1993
Fine Art

Experience
State of Florida  November 2014 - Present
Broward County Clerk of Court   August 2010 - November 2014
Faneuil Inc.  January 2007 - August 2009

Skills
Tax Preparation, Invoicing, Accounting, Quickbooks, Microsoft Office, Journal Entries, QuickBooks, Accounts Payable, Account Reconciliation, Accounts Receivable, Bank Reconciliation, Bookkeeping, General Ledger, PowerPoint, Statistical Data..., Tax, Financial Reporting, Microsoft Excel, Microsoft Word, Payroll, Variance Analysis

Education
Strayer University   2010 — 2012
MBA, Accounting

Keller Graduate School of Management / DeVry University   2008 — 2010
Bachelors, Accounting

Experience
Office of the Alleghany County Commissioner of the Revenue   January 2015 - May 2015
Faneuil, Inc.   June 2014 - June 2014
Faneuil, Inc.   October 2013 - June 2014
REV III, LLC   May 2012 - October 2013
Loews Hotels  March 2011 - November 2011
The Greenbrier  May 2009 - August 2010
S. J. Neathawk   February 2009 - May 2009
The Greenbrier  November 2005 - May 2009
The Greenbrier  February 2005 - November 2005
The Greenbrier  September 2002 - April 2004

Skills
Accounting, Accounts Payable, Financial Analysis, Cost Analysis, Account Reconciliation, Variance Analysis, Budget Preparation, Forecasting, Staff Training, New Hire Orientation, Hospitality Industry, Microsoft Office, Back Office, General Ledger, Internal Communications, ADP, Epicor, Computer Literate, Newsletters, Supervisory Experience, Conflict Resolution, Journal Entries, Monthly Reporting, Month End Close, Confidentiality, Cash Handling, Deposits, Resorts, Inside Sales, Realty, Inventory Accuracy, Physical Inventory, Attention To Detail, Office Management, Customer Interaction, Year End Close, Budgets, Property Management..., Financial Reporting, Micros, Cash Flow, Hotel Management, Revenue Analysis, Training, Front Office, Hotels, Meeting Planning, ADP Payroll, MICROS

Education
Radford University - College of Business and Economics
BS, Accounting

Experience
Walt Disney World Travel Company   September 2012 - Present
Walt Disney World Travel Company   September 2012 - Present
Ultimate Medical Academy  January 2012 - August 2012
Faneuil Inc   August 2010 - December 2011

Skills
Music Production, Music Theory, Graphic Design, Computer Maintenance, Virtual DJ, Project Management, Video Editing

Education
St. Petersburg College   2015 — 2016
BS; High school Diploma, Computer Systems Networking and Telecommunications

Experience
Old Dominion University  January 2011 - Present
Old Dominion University  August 2009 - Present
Old Dominion University  July 2010 - January 2011
Chevy Chase Bank/Capital One Bank   February 2010 - July 2010
ACT Incorporated   February 2009 - July 2009
Headway Staffing Incorporated   January 2006 - January 2009
Ferguson Enterprises Inc  April 2006 - July 2007
Portfolio Recovery Associates LLC  September 2005 - January 2006
TeleSpectrum Worldwide Inc  January 2005 - September 2005
Faneuil Inc   November 1999 - January 2005

Skills
Administrative..., Event Planning, Research, Microsoft Office, Data Entry, Community Outreach, SPSS, Office Management, Notary Public, Payroll, Analysis, Budgets, Time Management, Management, Customer Service, Invoicing, Spreadsheets, Administrative...

Education
Aberdeen Elementary School

Aberdeen Elementary School

Thomas Nelson Community College

Bethel High School
High School Diploma

Experience
State of Floida   June 2013 - Present
Faneuil, Inc  June 2011 - June 2013
Walgreens, Orlando   November 2010 - June 2011
AppleOne Employment Services  June 2010 - August 2010
City of Orlando  September 2009 - June 2010
Payroll Office of America   May 2007 - June 2008
Aon Human Capital Services (AHCS)   August 2002 - April 2007
American Telephone and Telegraph  September 1984 - July 2002

Skills
Data Driven Testing, Payroll, Human Resources, Software Documentation, Metrics, Training, Management, ADP Payroll, Microsoft Excel, Microsoft Word, PowerPoint, MS Project, Performance Management, Account Reconciliation, Process Improvement, Leadership, Change Management, Team Building, Analysis, Organizational..., Program Management, Customer Satisfaction, Account Management, Employee Benefits, Strategic Planning, Spreadsheets, HRIS, System Administration, Office Administration, Troubleshooting, Service Delivery, Data Entry, Accounting, Project Management, Windows, Insurance, Visio, Customer Service, Coaching, Access, Call Center, Business Analysis, Team Leadership, Microsoft Office, Project Planning, Outlook, Workforce Management, Multi-state Payroll..., Payroll Taxes, Time Management

Education
Webster University   1999 — 2001
MA, Human Resources Development

University of Central Florida   1985 — 1993
B.S.B.A, Business Administration

Valencia College   1979 — 1981
AA, General Studies

Experience
Southeastern Virginia Training Center  May 2015 - Present
Faneuil Inc   October 2014 - January 2015
Thomas Nelson Community College  May 2014 - October 2014
Carrols Corporation  February 2013 - June 2013
7-Eleven  May 2010 - January 2013

Skills
Customer Service, Cashiering, Accounts Receivable, Office Management, Microsoft Excel, Microsoft Word, QuickBooks, Oasis, Customer Engagement, Inventory Management, Cash Management, Petty Cash, Bank Reconciliation, Time Management, Notary Public

Education
Norfolk State University   2013 — 2016
Bachelor of Science (B.S.), Nursing Science

Tidewater Community College   2011 — 2013
General Studies

Old Dominion University   2008 — 2012
Bachelor of Science (B.S.), Sociology

Bon Secours Nurse Aide Training Program   2011 — 2011
Certificate, Nursing Assistant/Aide and Patient Care Assistant/Aide

Sentara College of Health Sciences   2007 — 2008
Certificate, Nursing Care Partner

Experience
The LIBRE Initiative  February 2014 - Present
Tu Musicas Siempre Corp   February 2014 - Present
The Factor   September 2012 - December 2012
Faneuil Inc   June 2009 - December 2011

Skills
Strong Technical,..., Access, ADP Payroll, Logistics, Payroll, Time Management, Team Building, Sales, Budgets, Process Improvement, Process Scheduler, Leadership, Coaching, Interviews, Windows, Data Entry, Workforce Management, Telephone Skills, Event Planning, Event Management, Teamwork, Social Media Marketing, Administrative..., Hiring, New Business Development, Telemarketing, Public Relations, Analysis, Call Centers, Customer Satisfaction, Human Resources, Software Documentation, Team Leadership, Broadcast, Customer Service, Consultants, Microsoft Excel, Graphic Design, Internet, Internal Communications, Key Performance..., Networking, Outsourcing, Organization, Promotions, Volunteer Management, WordPress, Youth Mentoring, Media & Entertainment, Radio Producing

Education
Universidad del Sagrado Corazón   2000 — 2002
Bachelor's degree Business Administration and Marketing, Public Relations and Coordination

Universidad de Puerto Rico   1995 — 1999
BA, Business Administration - Marketing

Experience
Faneuil, Inc.   September 2013 - April 2015
Homeland Security Solutions, Inc.   February 2012 - May 2013
Brasfield & Gorrie, LLC   February 2007 - December 2010
Blockbuster-DMK Entertainment   October 1998 - February 2007

Skills
Payroll, Accounts Payable, Accounting, Accounts Receivable, Microsoft Excel, Account Reconciliation, Employee Benefits, General Ledger, Payroll Taxes, Microsoft Word, Customer Service...

Education
Troy University   2009 — 2011
Master of Public Administration (M.P.A.), Public Management

University of Montevallo   1999 — 2005
Bachelor of Science (B.S.), History

Experience
J & B HARTIGAN Inc.   August 2015 - Present
Faneuil Inc   February 2013 - Present
Universal Solutions International   April 2012 - November 2012
Hampton University  April 2011 - April 2012
Christmas Logistics   July 2009 - April 2011
General Dynamics Advanced Information Systems  November 2004 - July 2009
TDS/US Automotive   July 2003 - October 2004
Science Applications Int’l Corporation   March 1999 - July 2003
IKON Office Solutions  June 1997 - March 1999
Trader Publishing Company  May 1993 - June 1997

Skills
Analysis, Financial Modeling, Government Contracting, Budget Process, Account Reconciliation, Project Accounting, Cost Accounting, Process Improvement..., Compliance Testing, Accounting, General Ledger, Contract Management, Accounts Payable, Financial Reporting, Training, Forecasting, Accounts Receivable, Pricing Strategy, FAR, US GAAP, SOX Compliancy, Auditing, Variance Analysis, Internal Controls, Sarbanes-Oxley Act, Accruals, Cash Flow, GAAP, Invoicing, Internal Audit, Budgets, Finance, Cash Flow Forecasting, Journal Entries, Revenue Recognition, Financial Accounting, Research and Analysis, Root Cause Analysis, Scenario Planning, Critical Thinking, Risk Analysis, Risk Mitigation, Presentation Skills, Process Improvement

Education
University of Phoenix   1999 — 2001
Bachelor of Science (BS), Business/Accounting, 3.84

University of Phoenix

Experience
SUPERVALU  March 2015 - Present
Faneuil Inc   January 2014 - February 2015
Norfolk State University Police Dept.   September 2012 - May 2013
Norfolk State University Upward Bound Program   June 2012 - July 2012
Dollar Tree Stores  September 2007 - August 2010
Carteret Mortgage  May 2006 - September 2007

Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Customer Service, Social Media, Public Speaking, Research, Teamwork, Event Planning, Time Management, Outlook, Photoshop, Facebook, Sales, HTML, Retail, Procurement

Education
Norfolk State University   2009 — 2013
Bachelors of Arts, Sociology with concentration in Criminal Justice

Experience
Sykes Enterprises, Inc.   March 2015 - Present
Faneuil Inc   March 2013 - March 2015
St. Mary's County Government   December 1988 - January 2011
McKay's Foodland   1973 - 1974

Skills
Customer Service, Medical Coding, Cash Handling Experience, Cash Receipts, Government Filings, Data Management, Medical Records, Medical Education, Customer Oriented, Long-term Customer..., Outlook, Telephone Skills, Data Entry, Filing, Spreadsheets, Multi-line Phone, 10 Key, Invoicing, Computer Proficiency, Computer Maintenance, Front Office, Medical Terminology, Medical Billing, Public Relations, Typing, Office Equipment, Medical Transcription, Copying, Appointment Scheduling, Cashiering, Ten Key, Administrative..., Receptionist Duties, File Management, answering phones, Clerical Work, Hazardous Materials, Hazardous Waste..., Bloodborne Pathogens, Crisis Management, Crisis Intervention, Scanners, Laser Printers, Computers, ICD-9, Clerical Skills, Fax, Administrative..., Public Speaking, Team Building

Education
Rasmussen College-Florida   2013 — 2015
RHIT, Healthcare Informations Technician

Florida Career College-Riverview   2012 — 2012
Certification, Medical Insurance Coding Specialist/Coder

Great Mills HS   1969 — 1973
Diploma, Business/Commerce, General

Experience
The Lukens Company  June 2015 - Present
Faneuil Inc   November 2012 - Present
Target Corporation  December 2005 - November 2012

Skills
Java, HTML, CSS, JavaScript, AngularJS, jQuery, jQuery UI, Object Oriented Design, Bootstrap, Java Application..., Web Development, Windows, Eclipse, Pseudocode, Programming, Ruby on Rails

Education
George Mason University   2012 — 2015
Bachelor of Science Degree, Applied Information Technology

Northern Virginia Community College   2008 — 2012
Associate of Science (A.S.), Information Technology

Experience
Faneuil Inc   August 2014 - Present
Faneuil Inc   November 2011 - Present
Partylite  November 2009 - December 2013
Florida Department of Transportation  January 2002 - October 2011

Education
Universidad Católica Andrés Bello   1988 — 1991

Experience
Faneuil Inc   October 2013 - Present
Carter Bank & Trust  May 2008 - October 2013

Skills
Microsoft Excel, Microsoft Office, Customer Service, Microsoft Word, PowerPoint, Financial Analysis, Leadership, Finance, Customer Satisfaction, Accounting

Education
Patrick Henry Community College
General Studies

Experience
Blue Shield of California  August 2015 - Present
Faneuil Inc   December 2014 - May 2015
Performant Financial Corporation  August 2014 - December 2014
Ghirardelli Chocolate Company  October 2012 - August 2014
City of Stockton  April 2012 - October 2012
McDonald's Corporation  September 2008 - November 2010

Skills
Administartion, Microsoft Technologies, Microsoft Office, Numerical Analysis, Numeric Filing, Electronic Filing, Critical Thinking, Business Communications, Marketing, Marketing Research, Accounting, Office Operations, Office 2010, Analysts, Research, Strategic Planning, PowerPoint, Financial Reporting, Microsoft Excel, Auditing, Administration, Management, Data Entry, Access, Customer Service, Team Building, Microsoft Word, Public Speaking, Leadership

Education
Northcentral University   2014 — 2015
Master of Business Administration (M.B.A.), Engineering and Technology Management

University of Phoenix   2011 — 2012
Bachelor of Science (B.S.), Business Administration and Management, General

University of Phoenix   2009 — 2011
Associate of Arts, Accounting

Thomson High School   2002 — 2006
High School Diploma, General Studies, 3.7 G.P.A

Experience
SLA MANAGEMENT LLC  August 2014 - Present
United Parcel Services  December 2013 - January 2014
Faneuil Inc   October 2013 - November 2013
RGIS Inventory Specialists  September 2013 - November 2013
LEGOLAND Florida  May 2013 - September 2013
Kids Academy Learning Center   January 2013 - February 2013
House Cleaning Services By Lori J. Bennett, Inc   December 2012 - January 2013
Dollar General  January 2011 - January 2012
Home Instead Senior Care  August 2005 - December 2010
Amscot Tax Services   January 2008 - April 2010

Skills
Customer Service, Retail, Call Center, Cashiering, Time Management, Microsoft Word, Data Entry, Sales, Finance, PowerPoint, Teamwork, Leadership, Process Scheduler, Cash Register, Microsoft Office, Employee Training, Supervisory Skills, Inventory Control, Critical Thinking, Call Centers, Event Planning, Management, Public Speaking, Social Media, Fundraising, Leadership Development, Microsoft Excel, Training

Education
Strayer University   2007 — 2009
Masters, Education Management

University of South Florida   1997 — 2005
Bachelors, Interdisciplinary Social Sciences

Experience
AAA Auto Club South  September 2013 - Present
Faneuil Inc   May 2008 - September 2013
Faneuil Inc.  May 2008 - September 2008
Sedgwick  August 2005 - May 2008
Florida Department of Financial Services  January 2004 - August 2005

Skills
Employee Relations, Employment Law, Recruiting, Staff Retention, Staff Development, Alternative Dispute..., Benefits Administration, Training & Development, Orientation & Onboarding, Mediation & Advocacy, Organizational..., Performance Management, Leadership Development, HR Policies, HRIS, Workers Compensation, Workers' Compensation..., Resume Writing, Ultipro, New Hire Orientations, Employee Benefits, Personnel Management, Conflict Resolution

Education
Troy University   2007 — 2008
Master of Science, Human Resource Management

University of Central Florida   2001 — 2001
Bachelor of Science, Criminal Justice

University of Central Florida   1996 — 2000
Bachelor of Arts, Psychology

Experience
The LIMU Company  November 2012 - Present
Technogent, LLC   October 2011 - November 2012
Bankers Healthcare Group, Inc.   January 2010 - October 2011
Faneuil, Inc.   February 2007 - January 2010
The Faneuil Group, Inc   June 1998 - February 2007

Education
Christopher Newport University
Bachelor of Science (B.S.), Business Administration, Management and Technology

University of Maryland University College
Master of Science (M.S.), E-Commerce and Business Administration

Small Business Administration, Small Business Institute
Certificate of Leadership, Organizational Leadership

Experience
Faneuil Inc   August 2006 - Present

Skills
Customer Service, Time Management, Training, Customer Satisfaction, Data Entry, Outlook, Call Centers, Management, Leadership, Microsoft Excel, Recruiting, Microsoft Word, Team Building, PowerPoint

Education
Santa Clara University   1979 — 1981
Bachelor's degree, Spanish

Experience
Jen Teague, LLC   August 2016 — Present
MidAmerica Administrative & Retirement Solutions, Inc.   May 2009 — March 2014
Faneuil, Inc.   November 2007 — November 2008
James Hardie Building Products  May 2007 — November 2007
Citrus & Chemical Bank  November 2006 — May 2007
FedEx National LTL  May 2005 — November 2006
Action Now! Staffing   October 1998 — November 2004

Skills
Team Building, Coaching, Leadership Development, Small Business, Training, Employee Training, Public Relations, Strategic Planning, Employee Benefits, Public Speaking, Human Resources, Leadership, Budgets, Management, Employee Relations, Social Networking, Staff Development, Interviews, Event Planning, Community Outreach, Customer Service, Editing, Business Planning, Personnel Management, Newsletters, Resume Writing, New Hire Orientations, Proofreading, Blogging, Social Media Marketing, Business Writing, Recruiting, Copywriting, Entrepreneurship, Copy Editing, Business Strategy, Press Releases, Technical Writing, Online Research, Job Coaching

Education
Texas Wesleyan University   2000 — 2002
Bachelor of Science (B.S.), Business-Psychology

Tarrant County College   1998 — 2000
Associate of Arts (A.A.), Business-Psychology

Experience
Serco  April 2014 - Present
Braden's Photo & Graphics   January 1988 - Present
Faneuil, Inc  May 2013 - April 2014
Northrop Grumman Information Systems  May 2011 - May 2013
Lockheed Martin  October 2009 - May 2011
Thomas Nelson Community College  January 1999 - November 2009
Christian Broadcast Network   April 2008 - October 2009
MTC Technologies  September 2001 - April 2008
NCI Information Systems, Inc  February 1996 - September 2001
Unisys Corporation  January 1991 - February 1996

Skills
ADABAS, Information Assurance, DIACAP, GCCS-AF, Security+, Security Clearance, Database Administration, Database Servers, Database Security, SQL Server 2000-2008, Oracle 9i, Oracle10g, Oracle 11g, Oracle 8i, VMware, Web Design, MS Office Suite, Unix, Linux, PL/SQL, T-SQL, Dreamweaver, Oracle, Microsoft SQL Server, SQL, DoDAF, Solaris 10, RMAN, Windows 7, Windows Server, Windows 2000/NT, Wedding Photojournalism, Digital Photography, Film Photography, Wedding Photography, Canon DSLR, Intaglio, Lithography, Solaris, Software Documentation, Microsoft Office, Security, System Administration, Troubleshooting, Testing, Operating Systems, Business Intelligence, Software Installation, Photography, Databases

Education
University of Massachusetts   1981 — 1985
BA Fine Arts, Printmaking

University of Massachusetts Dartmouth   1981 — 1985
BAFA, Fine Arts

Christopher Newport University

Tidewater Community College YRS 2004
IT career oriented

Experience
Kelly Services  September 2011 - Present
Faneuil Inc   May 2011 - September 2011
WORKFORCE plus  December 2009 - May 2011
Spherion  May 1996 - August 2009
RealTime Services Inc.   September 2001 - September 2003

Skills
Human Resources, Temporary Staffing, Recruiting, Leadership, Staffing Services, Management, Talent Acquisition, Temporary Placement, Personnel Management, Interviews, Employee Relations, Coaching, Talent Management, Customer Service, Technical Recruiting, Onboarding, Contract Recruitment, Hiring, Internet Recruiting, Executive Search, College Recruiting, Team Building, Sourcing, Permanent Placement, Sales

Education
University of Central Florida - College of Business Administration   1994 — 1996
Bachelor of Science, Business Adminstration - Human Resources

Experience
Love's Travel Stops  September 2014 - Present
Speedtech CSI   May 2012 - Present
Federal Aviation Administration - FAA  September 2013 - September 2014
SandRidge Energy  August 2012 - September 2013
Saint Anthony Hospital  July 2012 - August 2012
Hartford  October 1999 - March 2012
U.S. Cellular   October 2006 - December 2007
Hartford  February 1999 - October 1999
Commercial Financial Services  August 1998 - January 1999
Faneuil Inc   October 1997 - July 1998

Skills
Technical Support, Troubleshooting, Active Directory, System Administration, Windows Server, Network Administration, VMware, Software Installation, Windows 7, Call Centers, Computer Hardware, Laptops, Group Policy, Citrix, Windows XP, System Deployment, Microsoft SQL Server, DHCP, DNS, ITIL, BMC Remedy, XP, VPN, Desktop Support, Desktop Administration, Remote Desktop, Dell Computers, Web Design, IT Operations, Lotus Notes, Telephone Skills, Desktop Environment, Hardware Diagnostics, Desktop Deployment, Lync, Windows Server 2003, Application Packaging, Deployment, IT Service Management, Epic Systems, E-MD, Web Services, hospital information..., Oil/Gas, EDW, Windows 8, SAP, SAP Implementation, Server Administration, SCCM

Education
Southern Nazarene University   2001 — 2003
B.S; M.C.S.E, Network Management; track

Oklahoma State University   2000 — 2001
A.A.S, Network Management

University of Central Oklahoma   1993 — 1995
Broadcast Communications

Stillwater High School   1989 — 1992
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program

Experience
Faneuil Inc   July 2012 - February 2015
Scantron  September 2010 - July 2012
Pearson Government Solutions  2002 - January 2007
NCS Pearson  May 1998 - 2002

Skills
Quality Assurance, Start-ups, Hiring, Data Entry, Coaching, Customer Satisfaction, Customer Retention, Training, Customer Experience, Team Leadership, Team Building, Administration, Process Scheduler, Time Management, Leadership, Customer Service, Quality Auditing, Document Imaging, Technical Documentation, Document Review, Transitioning, Call Centers

Education
The University of Kansas   1993 — 1995
Master's degree, Design and Applied Arts

Slippery Rock University of Pennsylvania   1987 — 1992
BFA, Art

Syracuse University   1983 — 1985
Communication, ESL

Universidad Anáhuac   1981 — 1983
Social Comunication

Experience
Faneuil Inc   June 2014 - Present
Faneuil, Inc.   July 2012 - June 2014
Williams Mullen  May 2006 - July 2012
Bowles Rice McDavid Graff & Love  January 2005 - May 2006
United States Marine Corps  July 1993 - July 1998

Skills
Commercial Litigation, General Corporate..., Corporate Law, Litigation, Civil Litigation, Intellectual Property, Employment Law, Appeals, Mediation, Legal Research, Legal Writing, Mergers & Acquisitions, Dispute Resolution, Arbitration, Leadership, Courts, Trials

Education
University of Richmond School of Law   2002 — 2004
J.D., Law

University of North Carolina at Chapel Hill   1999 — 2001
B.A., Peace, War and Defense

Experience
Innovative Cyber Solutions, Inc.   June 2010 - Present
Faneuil, Inc.   July 2008 - June 2010
Florida Department of Transportation  September 1990 - June 2008

Skills
Operations Management, Strategic Planning, Program Management, Marketing Strategy, Project Management, Process Improvement, Project Planning, Transportation, Team Building, Contract Management, Leadership, Business Development, Contract Negotiation, Vendor Management, Software Documentation, Integration, Troubleshooting, MS Project, Customer Service, Management, Team Leadership, Executive Management, Cross-functional Team..., Change Management, Budgets, Business Process..., Analysis, Training, Six Sigma, Business Analysis, Management Consulting, Quality Assurance, IT Management, Telecommunications, Visio, Risk Management, Process Engineering, PMP

Education
Florida International University   1984 — 1986
Bachelor's of Science, Industrial Technology

Experience
City of El Paso  February 2015 - Present
Faneuil Inc   November 2013 - February 2015
GC Services, Reliant   June 2011 - March 2013
MAXIMUS  April 2007 - September 2008

Skills
Call Center, Technical Support, PeopleSoft, Lotus Notes, Workforce Management, Help Desk Support, Troubleshooting, Hands-on Training, Access, Customer Service, Bookkeeping, Microsoft Excel

Education
El Paso Community College   2011 — 2013
Associate's degree, Accounting and Business/Management

Bunker Hill Community College   2009 — 2011
Accounting and Business/Management

Bunker Hill Community College   2006 — 2007
Accounting and Business/Management

El Paso Community College   1998 — 1999

Sul Ross State University   1997 — 1998

Experience
The Villas of Grand Cypress Golf Resort   June 2014 - Present
Faneuil Inc.  January 2014 - Present
Renaissance Orlando at SeaWorld  May 2013 - January 2014
Summer Research at CAA Lab and Project UNO   June 2012 - August 2012
Academic Services for Student Athletes  August 2011 - April 2012

Skills
Event Planning, Social Networking, Presentations, PowerPoint, Employee Benefits, Microsoft Office, Research, Public Speaking, Time Management, Microsoft Excel, Microsoft Word, Event Management, Social Media, Recruiting, Analysis, Customer Satisfaction, Policy, Talent Acquisition, New Hire Orientations, New Hire Training, Prezi, Employee Relations

Education
University of Central Florida   2008 — 2012
Bachelor of Science (BS), Industrial and Organizational Psychology

University of Central Florida   2008 — 2012
Bachelor's Degree, Industrial and Organizational Psychology

Experience
Self Employed Consultant (Marketing)   June 2006 - Present
NueVista Group  March 2005 - April 2006
AT&T  March 1998 - December 2003
Faneuil Inc   1995 - 1998
Northern Trust  July 1994 - 1995

Education
University of Michigan   1990 — 1994
B.A., Economics, Communications

Experience
FANEUIL, INC  January 2010 - Present
FANEUIL, INC  October 2009 - Present
HISTORY  January 2005 - August 2009
CNA Insurance  January 1985 - August 2009
BIPT.com   June 2004 - August 2005
CNA Insurance  January 1995 - January 2004

Skills
Managerial Experience, Quality Assurance, Business Analysis

Education
East Syracuse Minoa High School

Onondaga Community College

Valencia College

Experience
Ecova  August 2014 - October 2014
Faneuil Inc   November 2013 - April 2014
West Corporation  July 2012 - July 2013
The U.S. Army   August 2011 - November 2012
Center Partners  July 2011 - October 2011
United States Marine Corps  September 2006 - July 2011

Skills
Access, Carpentry, Customer Service, Demolition, Drywall, Engineering, Excel, Logistics, Masonry, Mentoring, Microsoft Office, Newsletters, Painting, Photoshop, PowerPoint, Program Management, Remodeling, Research, Risk Assessment, Swimming, Teaching, Team Leadership, Teamwork, Telecommunications, Theatre, Troubleshooting, Woodworking, Project Planning, DoD, Command, Security, Military, Security Clearance

Education
Piedmont Community College   2010 — 2015
Asscociates of Arts, Computer and Information Systems Security/Information Assurance

Experience
Walgreens  April 2013 - May 2015
Alternatives Unlimited Inc  October 2012 - December 2012
Hilton Grand Vacations  June 2012 - September 2012
AT&T Mobility  January 2012 - May 2012
Faneuil Inc   June 2011 - December 2011
Brighthouse Network   May 1999 - April 2011

Skills
Management, Event Planning, Call Centers, Sales, Training, Customer Experience, Customer Service, Team Building, Employee Relations, Coaching, Leadership, Microsoft Office, Program Management, Process Improvement

Education
Queens College   1990 — 1993
Accounting and Computer Science

Queens College
Business Administration and Management, General

Experience
Faneuil Inc   September 2013 - June 2015
Bank of America  October 2007 - December 2012
Pitney Bowes  April 2006 - September 2007
FedEx Office  July 2004 - August 2005
The Spokesman-Review  February 2002 - May 2004
USA TODAY  April 1996 - November 2001

Skills
Sales&Marketing, Technical Support, Salesforce.com, Management, Cash Management, Inventory Control, Accounts Receivable, Credit Card Terminals, Credit Card Transaction..., Credit Cards, Customer Service..., Merchandising, Cold Calling Experience, Call Center, Credit Card Analytics, Outlook, Shipping, Check Guarantee, Payroll Cards

Education
The University of Montana   1981 — 1984
Bachelor of Science (B.S.), Health and Physical Education/Fitness, 3.0

Experience
Faneuil, Inc.   September 2001 - January 2013
Pearson  February 1998 - 2001
Internal Revenue Service  January 1998 - July 2000
RGIS  July 1996 - February 1998
University of Kansas  1980 - 1996
Kansas Insurance   December 1979 - May 1980

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Staff Supervision, Employee Training, User Documentation, Client Confidentiality, Confidential Documents, HIPAA, 21 CFR Part 821

Education
University of Kansas   1978 — 1980
BS, Journalism

Washburn University   1976 — 1978
none, General Studies

Experience
Faneuil Inc   2013 - Present
Lincare Holdings, Inc  May 2012 - July 2013

Skills
Customer Service, Sales, Public Speaking, Healthcare, Marketing, Team Building, Leadership, Microsoft Word, Training, Coaching, Microsoft Excel, Morale, Quality Assurance, 360 Feedback, Time & Attendance, Child Advocacy, Working With Children, Cash Handling, Inventory Management

Education
Spokane Falls Community College
Associate of Arts and Sciences (A.A.S.), Orthotics/Prosthetics

Experience
Faneuil Inc   May 2014 - Present
Stonewall Jackson House   February 2008 - June 2014

Skills
Customer Service, Social Media, Microsoft Excel, Sales, Marketing, Leadership

Education
University of Mary Washington   2009 — 2013
Bachelor of Science (B.S.), Environmental Geology

Experience
Faneuil Inc   July 2012 - Present
The Results Companies  October 2010 - February 2011
StarTek  July 2007 - November 2010

Education
Patrick Henry Community College   2008 — 2014
Associate's degree, Business Administration and Management, General

Bassett High School   2004 — 2007
Advance Studies, High School/Secondary Diplomas and Certificates

Experience
Faneuil Inc   October 2014 - Present
Faneuil Inc   January 2014 - Present
Amerigroup  January 2013 - January 2014
Capital Group/Randstand   January 2012 - January 2013
Verizon  January 2008 - January 2010
Sprint Nextel (Digicom)   January 2006 - January 2008
Thomas Nelson Community College  September 2004 - October 2005

Education
University of Phoenix
Associate, Applied Science, Business Administration

Experience
Faneuil, Inc.   May 2013 - December 2014
Image Verifier   May 2013 - December 2014
Cutler/Salditt & Associates   February 2012 - February 2013
Sonneville International Corporation   May 2008 - February 2011
Adecco USA, Inc  July 2007 - May 2008
Breiner & Breiner, L.L.C   October 2006 - July 2007
Shaw & Sullivan, P.C   May 2002 - June 2006

Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word

Education
Randolph-Macon College
Bachelor’s Degree, English

Experience
Faneuil Inc   November 2007 - Present

Education
Palm Beach State College   2014 — 2015

Boston Adult Technical Academy