Experience
CRM Vertex   April 2015 - Present
Summit Group Software  October 2014 - April 2015
Axonom  June 2013 - April 2014
VMC  October 2010 - May 2013
Parallax Computers & Games   January 2009 - August 2010
Fireside Office Solutions   June 2005 - December 2008
Bank of North Dakota  May 2004 - May 2004
North Dakota Office of State Tax Commissioner   February 2003 - June 2003
Rosenbluth International   May 2002 - December 2002
SEI Information   August 2001 - September 2001

Skills
Windows Server, Active Directory, Virtualization, Servers, VMware, Microsoft Exchange, DNS, Troubleshooting, TCP/IP, Microsoft SQL Server, Cloud Computing, Data Center, SharePoint, IIS, Operating Systems, Technical Support, Network Administration, DHCP, Windows 7, Integration, Microsoft CRM, ADFS 2.0, Microsoft Office, Microsoft Dynamics GP, CoreMotives

Education
Rasmussen College   2012 — 2013
Bachelor's degree, Computer Science

University of Mary   2002 — 2004
Bachelor of Science (B.S.), Computer Information Systems

Minnesota State University, Moorhead   1999 — 2000
General Studies, General Studies

Experience
Moffitt Cancer Center  August 2009 - Present
Serenity Stream Yoga & Wellness   January 2008 - January 2011
Moffitt Cancer Center  2006 - August 2009
Moffitt Cancer Center  November 2005 - July 2007
Moffitt Cancer Center  June 2005 - November 2005
American Express  December 2004 - November 2005
American Express  2000 - 2005
Rosenbluth International   January 2003 - December 2004
Rosenbluth International   December 2000 - January 2003
American Express  1997 - 2000

Skills
Process Improvement, Team Building, Consulting, Leadership, Problem Solving, Strategic Planning, Healthcare Consulting, Healthcare improvement, Project Management, Program Management, Change Management, Culture Change, Leading Change, Value Stream Mapping, Event Planning, Healthcare Information..., Analysis, CRM, Integration, Training, Visio, Healthcare, Coaching, Operations Management, Management, Data Analysis, Project Planning, Six Sigma, Call Centers, Customer Service, Customer Satisfaction, Time Management, Leadership Development

Education
Villanova University   2012 — 2012
LEAN Six Sigma Certification, LEAN Six Sigma

Bhakti School of Massage   2005 — 2006
Certificate, Massage Therapy/Therapeutic Massage

Phoenix Rising Yoga Therapy   2004 — 2005
Yoga Therapy Certification, Yoga Teacher Training/Yoga Therapy

Johnson and Wales University   1992 — 1997
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services

Johnson and Wales University   1990 — 1992
Associate of Science (A.S.), Tourism and Travel Services Management

Experience
Subaru of America  November 2014 - Present
Subaru of America  January 2006 - Present
Subaru of America  November 2001 - January 2006
Rosenbluth International   January 2000 - November 2001
Rosenbluth International   August 1997 - January 2000
Rosenbluth International   November 1996 - August 1997
Sumitomo/Laramie Tires Inc.   July 1991 - November 1996

Skills
PL/SQL, BI Publisher, SQL, Oracle E-Business Suite, Financials, Oracle Applications, Business Intelligence, Business Analysis, ERP, Project Management, Oracle Discoverer, Databases, Business Process, Sarbanes-Oxley Act, Accounting, Systems Analysis, Oracle, Requirements Analysis, Business Process..., Analysis, Data Modeling, OBIEE, Toad

Education
La Salle University - School of Business Administration   1988 — 1991
Bachelor of Science (BS), Accounting and Finance

CPA

Experience
Cherry Creek Properties, LLC  February 2015 - Present
Johnson & Wales University  July 2006 - June 2015
Keller Williams Realty DTC  May 2014 - January 2015
The Vail Cascade Resort & Spa   October 2005 - July 2006
Rosenbluth International   June 1998 - December 2001
Colpitts World Travel  1996 - 1998
Liberty Travel  1994 - 1996

Skills
Admissions, Student Recruiting, Higher Education, Student Development, Event Planning, Public Speaking, Event Management, Staff Development, Customer Service, Marketing, Training, Leadership, Recruiting, Sales, Interviews, Student Affairs, Sales Management, Trade Shows, Food & Beverage, Hotels, Student Financial Aid, Social Media, Enrollment Management, Social Networking

Education
Johnson & Wales University   1989 — 1994
Bachelor of Science, Hospitality Sales Management

Johnson & Wales University

Johnson & Wales University

Experience
Cvent, Inc.   November 2009 - Present
BCD Travel  June 2009 - November 2009
American Express  April 2008 - April 2009
American Express  June 2002 - April 2008
Spectrum Meetings & More   2002 - 2004
Rosenbluth International   1997 - 2002
Mastering Computers  1996 - 1997
Southwest Events, Etc.   1995 - 1996
Hyatt Regency Scottsdale at Gainey Ranch  1994 - 1994

Skills
Contract Negotiation, Procurement, Program Execution, Event Management, Vendor Relations, Vendor Management, Budgeting, Customer Relations, Negotiation, Account Management, Contract Management, Event Planning, Customer Service, PowerPoint, Outlook, Excel, Trade Shows, Contract Negotiations, Microsoft Office, Logistics, Program Management, Strategic Planning, Problem Solving, Budget Management, Word, Change Management, Process Improvement, Planning, Operations Management, Sourcing, Meeting Planning, Team Leadership, Strategic Meetings..., Project Management, Project Planning, Budgets

Education
Northern Arizona University   1990 — 1994
Bachelor of Science, Public Relations

Northern Arizona University   1990 — 1994
Bachelor of Science (B.S.), Public Relations, Advertising, and Applied Communication

Experience
HRG North America  May 2014 - Present
Travel Leaders Corporate  October 1999 - May 2014
JDRF  January 2009 - January 2010
Rosenbluth International   June 1997 - October 1999
United Airlines  June 1996 - May 1997

Skills
Client Services, Call Center, Server Architecture, Salesforce.com, Client Retention, Customer Retention, Financial Services, Travel Management, Call Centers, Customer Satisfaction, Management, Negotiation, Sales Operations, New Business Development, B2B, CRM, Business Travel, Training, Account Management

Education
Grand Valley State University   1990 — 1995
BA, Philosophy, Political Science

Experience
WyzAnt Tutoring  December 2008 - Present
New Mexico School of Music  2008 - Present
Pavlus Travel & Cruise, Inc.   January 2010 - October 2010
Andrew Harper, Inc.   April 2006 - July 2007
Abercrombie & Kent, Inc.   March 2001 - January 2003
Rosenbluth International   September 1998 - March 2001
Adventure Tours, Inc.   July 1988 - July 1992
The Bombard Society   September 1982 - July 1988

Skills
English, Sales, ESL, Public Speaking, Customer Service, Nonprofits, Training, Teaching, Event Planning, Staff Development, Event Management, Coaching, PowerPoint, Microsoft Office, Team Building, Microsoft Excel, Teaching English as a..., Tourism, Market Research, Hospitality, Employee Relations, Editing, Tutoring, Strategic Planning, Strategy, Business Strategy, Curriculum Development, Time Management, Data Entry, Leadership Development, Performance Management, Social Media

Education
TEFL Int'l-Alexandria, Egypt   2008 — 2008
TEFL Certification, Teacher of English as a Foreign Language

National-Louis University   2007 — 2008
Bachelor of Science (BS), Behavioral Science

CMP Industry Certification   2005 — 2005
Certified Meeting Profressional, Meeting Planning

The Ohio State University   1974 — 1976
Bachelor of Business Administration (B.B.A.), International Business

Bellefontaine High School & Miami Univ.   1963 — 1967
International Business

Experience
The Daniel Group  November 2009 - Present
The Daniel Group  January 2008 - November 2009
The Daniel Group  November 2006 - December 2007
The Hartford  November 2000 - July 2004
Rosenbluth International   September 1999 - November 2000
The Meadows Psychiatric Hospital  1996 - 1997

Skills
Microsoft Office, Customer Service, Research, Microsoft Excel, PowerPoint, Team Leadership, Microsoft Word, Management, Leadership, Public Speaking, Training, Access, Editing, Social Networking, Market Research, Project Management, Program Management, Critical Thinking

Education
Penn State University   2011 — 2015
Psychology-Business Option, Psychology

School name: South Hills School of Business & Technology   1998 — 1999
General Business, Travel

Lock Haven University of Pennsylvania   1994 — 1998

Bellefonte Area High School   1990 — 1994
Bellefonte Area High School

Experience
Lurie Children's Health Partners   July 2014 - Present
Joliet Junior College  July 2011 - July 2014
Ann and Robert H Lurie Children's Hospital of Chicago (Formerly Children's Memorial Hospital)   July 2007 - November 2008
Children's Memorial Hospital  October 2004 - July 2007
Almost Home Kids (Formerly CoACH Care Center)   March 2002 - September 2003
Rosenbluth International   January 1996 - December 1997
Apple Vacations  January 1993 - December 1995
MELIA AND SOL HOTELS   November 1989 - November 1992

Skills
Nonprofits, Teaching, Program Development, Community Outreach, Microsoft Office, Social Media, Customer Service, Leadership, Social Services, Public Speaking, Case Managment, Healthcare Management, Spanish, Patient Advocacy, Training, Case Management, Higher Education

Education
University of Illinois at Chicago   2009 — 2010
Fellowship, Leadership Education in Neurodevelopmental and Related Disabilities

Illinois State University
BA, Spanish

National Louis University

Universidad de Sevilla
Academic Year Abroard in Sevilla, Spain

Experience
Keller Williams Real Estate  December 2013 - Present
Olympia Sales   September 2000 - Present
Rosenbluth International   1984 - 1995

Skills
Microsoft Excel, Microsoft Office, Customer Service, Microsoft Word, Data Entry, Event Planning, Office Management, Office Administration, Spreadsheets

Education
Harcum College   1980 — 1982
Travel/Tourism

Bishop McDevitt High School   1976 — 1980

Queen of Peace

Experience
KEY Discovery  June 2008 - Present
Freelance  November 2008 - March 2011
Merrill Legal Soluctions   December 2005 - July 2007
Merrill Legal Solutions  October 2002 - December 2005
Merrill Legal Solutions  March 2004 - September 2004
Garber Travel  August 2001 - May 2002
Rosenbluth International   September 1998 - July 2001

Skills
QuickBooks, Windows, Microsoft Excel, Microsoft Office, Microsoft Word, Litigation Support, Document Management, Management, CRM, Customer Satisfaction, Team Leadership, Leadership, Account Management, Budgets, Customer Service, Training, Accounting, Sales, Human Resources, Outlook, Contract Negotiation, Litigation, Legal Research, Legal Assistance, Project Management, Document Review, Strategic Planning, Business Development

Education
Massachusetts Bay Community College

University of California, San Francisco

University of Rhode Island

Experience
AAA Oklahoma  July 2009 - Present
AAA Oklahoma/South Dakota  2007 - 2009
Carlson Companies  2002 - 2007
Rosenbluth International   1997 - 2002

Skills
Event Planning, Microsoft Office, Coaching Staff, Sales, Management, Training, Team Building, Employee Relations, Customer Satisfaction, Leadership Development, CRM, Call Centers, Strategic Planning, Leadership, Outlook, Budgets

Education
University of Missouri-Saint Louis   2002 — 2007
BA, Anthropology

Oklahoma State University   1976 — 1978
Interior Design

Indiana University Bloomington   1974 — 1976

Experience
CI Travel  November 2013 - July 2015
Carlson Wagonlit Travel  May 2005 - June 2013
TQ3 Travel Solutions  October 2002 - April 2004
e-Travel, Inc.   January 2001 - April 2002
Rosenbluth International   1996 - 2001
American Express  1994 - 1995

Skills
New Business Development, Business Development, Selling, Travel Management, Enterprise Software, Account Management, Business Travel, Strategy, Leadership, Management, Sales Management, Sales, Strategic Partnerships, Travel Technology, Coaching and Developing, Pipeline Development..., Global Business..., C-Level, Strategic Relationships, Strategic Sales, Complex Sales, Enterprise Solution..., Solution-Oriented..., National Account..., Strategic Negotiations

Education
Northern Kentucky University   1985 — 1989
Bachelor of Science, Marketing

Experience
Access & Connect Technologies   February 2015 - Present
Sage Software  August 2011 - February 2015
Journey Education Marketing  July 2006 - February 2010
VMC Consulting  March 2005 - June 2006
SEI Information Technology  January 2002 - March 2005
Rosenbluth International   January 1995 - December 2001
Total Travel Management  1985 - 1995
Certified Vacations  1983 - 1984

Skills
Account Management, Team Leadership, Sales Management, New Business Development, Forecasting, Solution Selling, Lead Generation, Leadership, B2B, Strategic Planning, Management, Salesforce.com, Contract Negotiation, Sales, Budgets, Call Centers, Outsourcing, Time Management, Customer Service, Vendor Management, SaaS, Marketing, Business Intelligence, Project Management, Direct Sales, Cross-functional Team..., Sales Process, Strategy, Team Building, Competitive Analysis, Business Development, CRM, Product Marketing, Training, Customer Satisfaction, Sales Operations, Human Resources, Product Management, Selling, Strategic Partnerships, Marketing Strategy, Cloud Computing, Customer Retention, Channel Partners, Start-ups, Coaching, E-commerce, Networking, Enterprise Software, Cold Calling

Education
Oakland Community College   1992 — 1995
Computer Science

Mott Community College   1986 — 1987
Marketing Management

Southeastern Academy   1982 — 1983
Travel and Tourism, Travel and Tourism

Grand Blanc High School   1979 — 1982

Experience
ATG  April 2012 - Present
ON Semiconductor  January 2011 - December 2011
American Express Business Travel  July 2003 - September 2009
Rosenbluth International   September 1988 - July 2004

Skills
Travel Management, Management, Microsoft Office, Leadership, Business Travel, Microsoft Excel, Sabre, Account Management, Customer Service, Negotiation, Process Improvement, Contract Negotiation, Team Building, Quality Control, Event Management, Time Management, Leisure Travel, Customer Satisfaction, Hospitality, Strategic Planning, Team Leadership, Training

Education
Jacksonville State University   1984 — 1987
Bachelor of Science, Sociology and French

Jacksonville State University
Bachelor of Science (BS), Sociology

Experience
Orbitz for Business  September 2014 - Present
David's Bridal  January 2003 - August 2014
David's Bridal  January 2003 - January 2009
Rosenbluth International/eCLIPSE Advisors   August 1997 - December 2001
Rosenbluth International   1997 - 2001

Skills
Hospitality, Sales Management, Meeting Planning, Hotels, Customer Service, Account Management, Tourism, Sales, Event Management, Trade Shows, Event Planning, Contract Negotiation, Strategic Planning, Travel Management, Retail, Profit, Budgets, Negotiation, Business Travel, New Business Development, Driving Results, Team Leadership

Education
La Salle University   1993 — 1997
Bachelor's degree, Economics

Experience
JEVS  August 2013 - Present
JEVS  February 2008 - Present
SD Consulting  July 2007 - February 2008
Maritz Travel Company  November 2001 - July 2007
McGettigan Partners  March 2000 - November 2001
Jewish Community Centers of Greater Philadelphia   February 1999 - March 2000
Rosenbluth International   March 1984 - February 1999

Skills
Strategic Planning, Forecasting, Sarbanes-Oxley Act, Financial Analysis, Budgets, Financial Modeling, Financial Reporting, Managerial Finance, Strategic Financial..., Business Planning, Accounting, Process Improvement, General Ledger, Contract Negotiation, Mergers, Project Management, New Business Development, Strategy, Team Leadership, Business Strategy

Education
Penn State University   1969 — 1973
Bachelor of Business Administration (BBA), Accounting

bishop neuman   1966 — 1969

Experience
Merck  August 2012 - Present
Merck  March 2007 - August 2012
ICT Group  2005 - 2006
Waste Management  2002 - 2005
AFFINA  2000 - 2002
Rosenbluth International   1998 - 1999
Choice Hotels International  1991 - 1998

Skills
Process Improvement, Customer Experience, Vendor Management, Six Sigma, Project Management, Outsourcing, IVR, Avaya, VoIP, CTI, Contact Center..., Call Center, Operations Management, Change Management, Call Centers, Diversity & Inclusion, Culture Change, Remote User Support, Cross-functional Team..., Performance Management, Training, Pharmaceutical Industry, Business Strategy, Analysis, Budgets, Business Process..., Leadership, Strategy, BPO, Operational Excellence, Program Management, Team Leadership, Forecasting, Customer Satisfaction, Management, Coaching, Sales Operations, Team Building, Account Management, Business Analysis, Quality Assurance, Software Documentation, Strategic Planning, Business Process, Contact Center...

Education
Minot State University   1985 — 1989
Bachelor of Arts, Economics and Business Administration - Finance

Experience
Hektner Lybeck Erickson Insurance   August 2014 - Present
Gateway Chevrolet  February 2014 - Present
Department of Motor Vehicles  November 2005 - May 2014
ShareHouse/Sister's Path   August 2003 - November 2005
Rosenbluth International   1995 - 2002

Skills
Customer Service, Customer Satisfaction, Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, Data Entry, Team Building, Public Speaking, PowerPoint, Sales, Sales Management, Strategic Planning, Event Planning, Social Media, Time Management, Teamwork, Administrative..., Administration, Social Networking, Telephone Skills, Leadership, Office Management, Supervisory Skills

Education
Minnesota State University, Moorhead   2001 — 2004
Bachelor of Arts (B.A.), Criminal Justice and Sociology

Interstate Business Collage   1994 — 1995
Travel Business Diploma, Travel Business

Cass Valley North

Cass Valley North

Experience
Merck  September 2006 - Present
Kelly Services  January 2003 - September 2006
Adecco  January 2002 - December 2002
Rosenbluth International   October 1998 - June 2001
Empress Travel   June 1989 - October 1998
Something Special Travel   June 1984 - June 1989
Witco Chemical, Sun Chemical, Continental Technical Finishes   June 1973 - August 1983

Skills
Organizational..., Team Building, Microsoft Excel, Data Management, Outlook, Change Control, PowerPoint, Microsoft Office

Education
New York University - Polytechnic School of Engineering   1970 — 1979
Chemical Engineering

Experience
International SOS  November 2014 - Present
Travel Leaders Franchise Group  August 2008 - October 2014
Ariba  April 2006 - July 2008
American Express Business Travel  February 2002 - April 2006
Rosenbluth International   1993 - 2002
World Travel Partners  1990 - 1993
Carlson Wagonlit Travel  1979 - 1990

Skills
Travel Management, Business Travel, Account Management, New Business Development, Contract Negotiation, Tourism, Airlines, Strategic Planning, Hotels, Customer Service, Negotiation, Marketing, RFP, Leisure Travel, Team Building, Sales Management, Online Travel, Meeting Planning, Travel Technology, Budgets, Service Delivery, Product Marketing, Outlook, Analysis, Expense Management, Business Development, Strategy, Sales, Sales Operations, Hospitality, Management, Training, CRM, Program Management, Incentives, Sabre, Cruises, Incentive Travel, SaaS

Education
Universidad Autónoma de Madrid   1983 — 1984
Language Teaching Certificate

Portland State University   1978 — 1980
Associate

Experience
Bank Of the West  May 1998 - Present
Community First Bankshares  1998 - 2000
Rosenbluth International   March 1992 - May 1998

Skills
Disaster Recovery, Vendor Management, Banking, Business Analysis, Telecommunications, IT Management, Risk Management, SDLC, SharePoint, Process Improvement, Visio, Business Intelligence, IT Strategy, Business Continuity, Project Management, Requirements Analysis, Business Process..., PMO, Integration, Information Technology

Education
Linton Public school

North Dakota State University

Experience
FTI Consulting  February 2015 - Present
Radius Travel  May 2014 - February 2015
Strategy&, part of the PwC network (formerly Booz & Company)   October 2012 - May 2014
Galloway Ridge at Fearrington  May 2009 - April 2013
BCD Travel  April 2008 - October 2012
American Express Business Travel  2004 - 2008
Rosenbluth International   October 2000 - 2004
Timely Travel   1993 - 2000

Skills
Travel Management, Business Travel, Online Travel, Leadership, Call Centers, Customer Service, Airlines, Account Management, Sabre, Team Building, Customer Satisfaction, Hotel Booking, Hospitality, Travel Planning, Call Center, Incentives, Training, Apollo, Salesforce.com, Ticketing, Excel, Word, Process Scheduler, Car Rental, Contract Negotiation, Workforce Management, Leisure Travel, Microsoft Excel, Leisure, SharePoint, Vendor Relations, Customer Relations, Vendor Management, Travel Technology, Problem Solving, Committees, Networking, Interdepartmental..., Strategic Hiring, Staff Development, PowerPoint, Development Tools, Concur, WFM, Staffing Analysis, CC Pulse - Call..., yammer, rearden, Business Strategy, Cross-functional Team...

Education
Queens College   1979 — 1981
no, Accounting

Flushing High School

Experience
See Italy by Laura Massoni Travel   2006 - Present
Piazza Italia   January 2013 - Present
Michael Tabarez Consulting   January 2007 - Present
Cadence Travel Management  August 2008 - July 2014
San Diego Travel Group  October 1996 - October 2006
PRESTIGE TRAVEL AGENCY   December 1995 - June 1996
Midway Airlines  April 1995 - December 1995
Rosenbluth International   October 1994 - November 1995
American Airlines  June 1991 - November 1994
Osco Drug  January 1987 - December 1990

Skills
Travel Management, Sabre, Version One, Leisure Travel, Tourism, WinRunner, Test Execution, Black Box Testing, LoadRunner, Business Travel, System Integration..., Test Strategy, Bug Tracking, Defect Tracking, Waterfall, Travel Planning, Incentives, Online Travel, Training, Management

Education
University of San Diego   1988 — 1990
Business Administration/Marketng

MiraCosta College   1983 — 1985

TPHS   1979 — 1983

Experience
Coldwell Banker Preferred  March 2005 - Present
Delazure Winter Guard / member of Winter Guard International   2006 - 2013
VacationWired   September 2000 - March 2005
American Express Business Travel  September 1999 - December 2000
Rosenbluth International   September 1988 - September 2000

Skills
Real Estate, First Time Home Buyers, Short Sales, Sellers, Relocation, Training, Negotiation, Sales, Investment Properties, Property, Buyer Representation, Referrals, New Home Sales, Investors, Leadership, Listings, Property Management, Real Estate Transactions, Single Family Homes, Foreclosures

Education
Georgia State University   1988 — 1990
BA Marketing Education

Darton College   1983 — 1985
AA, Liberal Arts

Mike Ferry Organization
Coaching and Professional Training

Tom Ferry Organization
Professional Real Estate Coaching organization

Experience
The Richards Group  Travel consultantTravelFocusAugust 2006 - March 2008
Rosenbluth International   1994 - 2001

Education
University of Houston-Clear Lake   1983 — 1985
BA, Dance

Kilgore College   1981 — 1983
AA, Dance

Experience
New Penn Financial, LLC  July 2012 - Present
Radian  December 2010 - June 2012
Yellowbook  July 2010 - December 2010
PHH Mortgage  April 2007 - April 2010
Penn Wynne Civic Association (PWCA)   January 2009 - December 2009
PHH Mortgage  May 2005 - April 2007
PHH Mortgage  September 2002 - May 2005
Rosenbluth International   August 2000 - February 2002

Skills
Bloomberg, Hyperion, Brio Query, Financial Modeling, Excel, Financial Analysis, Forecasting, Access, Financial Reporting, Pricing, Budgeting, PowerPoint, Process Improvement, Cash Flow, Financial Planning, Compliance, Portfolio Management, Microsoft Office, Valuation, SOX, Insurance, Data Analysis, Credit, Problem Solving, Process Engineering, FRx Report Writer, Certified Green Belt, Budget Process, Budget Forecasts, Sales Analysis, Sales Compensation, Sales Compensation..., Loans, Budgets, Microsoft Excel, Sarbanes-Oxley Act, Internal Controls, Variance Analysis

Education
Saint Joseph's University   2000 — 2002
MBA, Finance

Penn State University   1994 — 1999
Bachelor of Science, Marketing

St. Barbara's

Experience
Kimmel Group   December 1994 - Present
City of Philadelphia - MOIS   1995 - 2008
CoreTech Consulting Group  1993 - 1994
Rosenbluth International   1992 - 1993
City of Norfolk  August 1989 - December 1991

Skills
Google Apps, Blackberry, Lotus Notes, Lotus Domino, Team Building, Deployment, Small Business, Sametime, SMTP, IMAP, POP3, Lotus, Blackberry Enterprise..., iPhone, Android, Outlook, Microsoft Office, Entrepreneur, Postini, Team Leadership, DHCP, TCP/IP, Change Management, Cloud Computing, Office 365, System Deployment, Troubleshooting, Disaster Recovery, Networking, Microsoft Exchange, Entrepreneurship, Servers, Enterprise Software, Program Management, Microsoft Technologies, SharePoint, Management, Project Management, SaaS, Leadership, Consulting, Information Technology

Education
The Tuck School of Business at Dartmouth   2007 — 2007
Certificate, MBEP - Building a High-Performance Business

Old Dominion University   1986 — 1989
BS, Business - MIS

Hampton University   1985 — 1986
Electrical Engineering

Central High School of Philadelphia   1980 — 1984

Experience
Thomas P. Miller and Associates  March 2015 - Present
Indiana Commission for Higher Education  July 2012 - March 2015
State Student Assistance Commission of Indiana  October 2011 - July 2012
Indiana Department of Local Government Finance  March 2009 - October 2011
Indiana Department of Local Government Finance  August 2007 - October 2011
Indiana Department of Education  August 2005 - August 2007
INGroup (Indiana Education Insight)   May 2003 - August 2005
Maritz Travel Company  2001 - 2003
Rosenbluth International   1999 - 2001
American Express Travel  1997 - 1999

Skills
Media Relations, Public Relations, Strategic Communications, Government, Public Policy, Crisis Communications, Speech Writing, Press Releases, Editing, Public Speaking, Public Affairs, Politics, Political Campaigns, Policy, Community Development, Policy Analysis, Legislative Relations

Education
Indiana University Robert H. McKinney School of Law   2015 — 2019
Doctor of Law (J.D.) (Candidate)

Indiana University-Purdue University at Indianapolis   2002 — 2007
Bachelor of Arts, Journalism

Indiana University-Purdue University at Indianapolis
Master of Public Administration (MPA) (candidate), Public Management

Experience
Smith Bucklin  July 2015 - September 2015
Travel Leaders Premier   September 2014 - June 2015
Valerie Wilson Travel  March 2013 - March 2014
Pisa Brothers a Worldview Travel Company   July 2012 - February 2013
CARLSONWAGONLIT BUSINESS TRAVEL   November 2006 - July 2012
American Express Business Travel  July 2004 - November 2006
SHOWBOAT HOTEL/DEALERS CHOICE   April 2002 - July 2004
HRG North America/Advance   July 2000 - November 2001
Rosenbluth International   1997 - 2000

Skills
Sabre, Travel Management, Tourism, Roadshows/Groups, Sabre Training, Hotels, Business Travel, Large-scale Event..., VIP Corporate Travel..., Corporate Account..., Author Tours, Celebrity Travel..., Large Scale Events, Hospitality, Leisure Travel, Leisure, Training, Contract Negotiation, Budgets, Negotiation, Airlines, Apollo, Management, Travel Planning, Customer Service, Flights, Cruises, Hospitality Industry, Resorts, Hotel Booking, Online Travel, Tour Operators, Meeting Planning, GDS, Ticketing, Corporate Events, Travel Technology, Event Planning, Lodging, Booking Systems, Catering, Incentive Travel, Car Rental, Revenue Analysis, Vacation, Incentives, Airline Ticketing, Airline Reservations, Concierge Services, VIP

Education
Ocean County College   2002 — 2003
Web Page, Digital/Multimedia and Information Resources Design

Kingsborough Community College   1984 — 1985
accounting

Experience
The Philadelphia Zoo  June 2011 - May 2015
Rosenbluth International   2000 - 2003
Eigo Academy   1993 - 1994

Skills
Museums, Nonprofits, Community Outreach, Environmental Education, Museum Collections, Research, Public Speaking, Teaching, Charity Work, Customer Experience, Animal Welfare, Wildlife Conservation

Education
Webster Graduate School London   2009 — 2010
Master of Arts (M.A.), Human Resources Management/Personnel Administration, General, 3.94

University of Plymouth   2007 — 2009
FdSc, Wildlife Education and Media at Cornwall College

Marymount Manhattan College   1991 — 1993
Bachelor of Arts (B.A.), International/Global Studies, 3.58

Experience
Microsoft  April 2012 - Present
Clothes Mentor Fargo   June 2010 - Present
Microsoft  December 2010 - July 2012
Travel and Transport  July 2005 - June 2012
Rosenbluth International   December 1996 - July 2005

Skills
New Business Development, Marketing Strategy, Marketing Communications, Solution Selling, Sales, Marketing, Financial Analysis, CRM, Team Building, Change Management, Customer Satisfaction, Leadership

Education
Minnesota State University, Moorhead   1990 — 1996
Bachelor of Arts (B.A.), Philosophy

Devils Lake Central High School   1986 — 1990
High School Diploma

Experience
American Express Global Business Travel  December 2012 - Present
American Express  January 2011 - December 2012
American Express Business Travel  November 2006 - December 2010
Atlantic Pacific American Express (APX)   November 2005 - October 2006
American Express Business Travel  October 2003 - October 2005
Rosenbluth International   June 2002 - October 2003
Rosenbluth International   June 2000 - January 2002

Skills
Change Management, Business Travel, Training, CRM, Data Security, Third Party Vendor..., Call Center, Operational Risk, Call Centers, Analytics, Leadership, Management, Analysis, Credit Cards, Data Analysis, Customer Satisfaction, Customer Experience, Employee Engagement, Performance Management, Relationship Management, Travel Management, Team Leadership

Education
Missouri State University   1987 — 1992
B of S, Hospitality & Restaurant Administration, French

Experience
Support.com  May 2014 - Present
support.com  July 2013 - May 2014
American Express Business Travel  March 2013 - July 2013
Alorica  March 2009 - March 2013
Sitel  September 2007 - March 2009
Sitel  January 2007 - September 2007
Sitel  September 2005 - January 2007
Upstream  June 1999 - September 2005
Rosenbluth International   January 1995 - June 1999

Skills
Workforce Management, Call Center, Capacity Planning, Six Sigma, Command Center, Project Management, Business Process..., Change Management, Pricing Models, Budget Process, Staff Development, Coaching, Demand Forecasting, Financial Forecasting, Strategic Planning, Financial Modeling, Performance Reporting, KPI Reports, Data Analysis, Process Automation, Balanced Scorecard, Problem Solving, Avaya, BPO, Call Centers, Contact Centers, Customer Satisfaction, Forecasting, IEX, Leadership, Management, Operations Management, Outsourcing, Pricing Strategy, Strategy, Analysis, Call Center Development, Process Improvement, Vendor Management, Metrics, Contact Center..., Customer Experience, Avaya Technologies, Team Leadership, Performance Management

Education
North Dakota State University   2000 — 2003
MBA, Business Administration

North Dakota   1995 — 1999
Bachelor's degree, Sociology

Experience
Wells Fargo  July 2015 - Present
Alliance One Receivables Management Inc   May 2010 - June 2015
Alliance One Receivables Management Inc   March 2005 - April 2010
Alliance One Receivables Management Inc   March 2003 - February 2005
Rosenbluth International   July 2000 - May 2003

Skills
Operations Management, Call Center, Recoveries, Process Improvement, Customer Service, Inventory Management, Leadership, Management, Credit, Team Building, Analysis, Training, Banking, Risk Management

Education
Minnesota State University, Moorhead   2000 — 2003
Bachelor of Science (BS), Business Administration and Management, General

ndsu   1998 — 2000

Experience
Infosys BPO  May 2011 - Present
Rosenbluth International   June 1997 - May 2011
Radisson Inn  May 1995 - June 1997
Moorhead Public Schools  September 1994 - May 1995

Skills
BPO, Sla, Call Centers, Customer Experience, Process Improvement, Team Management, Contact Centers, Business Analysis, Customer Satisfaction, Leadership, Training, Account Management

Education
Minnesota State University, Moorhead   1989 — 1995
Bachelor of Arts (BA), English Language and Literature, General

Experience
Xilinx  January 2008 - Present
Carlson Wagonlit Travel (formerly Navigant International)   2001 - 2007
BTI Travel Management   1999 - 2001
Sydney Business Travel - Australia   1996 - 1999
Rosenbluth International   1994 - 1996
Merchants Worldwide Travel   January 1990 - December 1993

Skills
Strategic Sourcing, Business Travel, Supply Management, Travel Management, Contract Negotiation, Procurement, Supplier Development, Negotiation, Sabre, Spend Analysis, Strategy, Sourcing, Management Consulting, Supplier Negotiation, Contract Management, Management, Cross-functional Team..., Leadership, Purchasing, Account Management, Vendor Management, Airlines, Pricing, RFP, Global Sourcing, E-procurement, Strategic Partnerships, Forecasting, Business Strategy, Process Improvement, Team Building, Sales Management, Outsourcing, Change Management, Supply Chain Management, Operations Management, New Business Development, Global Travel Management, Salesforce.com, Business Process..., Competitive Analysis, Business Development, Program Management, Supply Chain, Supplier Evaluation, CRM, P&L Management, International Sales, Trade Shows, Human Resources

Education
Indiana University Bloomington
Music

Experience
American Express Global Business Travel  April 2015 - Present
American Express Global Business Travel  April 2013 - April 2015
American Express Global Business Travel  July 2011 - April 2013
American Express  April 2008 - July 2011
American Express  November 2004 - April 2008
Key MRO   August 2002 - November 2004
Rosenbluth International   March 1997 - August 2002
Rosenbluth International   February 1990 - March 1997

Skills
Vendor Management, Business Analysis, Credit Cards, Relationship Management, Process Improvement, Change Management, Project Management, Strategy, Call Centers, SDLC, Program Management, Management, Leadership, Cross-functional Team...

Education
Northern Kentucky University   1987 — 1995
Bachelors, Political Science

Experience
Deloitte  June 2008 - Present
American Express Business Travel  October 2003 - June 2008
Rosenbluth International   July 1995 - October 2003

Skills
Travel Management, Strategic Sourcing, Vendor Management, Hotels, Procurement, Contract Negotiation, Contract Management, Negotiation, Account Management, Revenue Analysis, Management, Sales, Business Development, Budgets, Pricing, Strategic Planning, Program Management, Forecasting, Strategy, Business Strategy, Business Process..., New Business Development, Process Improvement, Leadership, Team Building, Operations Management, Cross-functional Team..., Competitive Analysis, Sales Management, Change Management, Business Planning, Customer Satisfaction

Education
Moore College of Art and Design   1988 — 1992
Bachelor of Arts (B.A.), Teaching Certification, Fine Arts/Education

Experience
Agile Resource Group   January 2007 - Present
International SOS  January 2002 - December 2006
Rosenbluth International   April 1999 - December 2001
Global Vacation Group   January 1997 - December 1999
The Hibbert GRoup  January 1994 - December 1996

Skills
Project Management, Organizational..., Change Management, Strategy, Management Consulting, Leadership, Outsourcing, Management, Recruiting

Education
La Salle University   1990 — 1994
BA, Psychology

Holy Cross HS

Experience
Lee Hecht Harrison  2013 - Present
Hoffmann & Associates, LLC   August 2009 - Present
Hoffmann & Associates, LLC   2010 - 2010
XL Capital  September 1998 - March 2009
Rosenbluth International   January 1997 - August 1998
Rosenbluth International   September 1988 - December 1996

Skills
Leadership Development, Organizational..., Strategy, Performance Management, Executive Coaching, Training, Sales, Change Management, Onboarding, Succession Planning, MBTI, Leadership, High Potential..., Team Building, Recruiting, Executive Search, Employee Relations, Emotional Intelligence, Talent Management, Team Effectiveness, CRM, Employee Benefits, New Business Development, Program Management, Management, Staff Development

Education
Lafayette College
B.A., Psychology

Villanova University
Master of Arts, Education

Experience
BCD Travel  October 2009 - Present
BCD Travel  February 2003 - February 2009
BCD Travel  1997 - 2009
Rosenbluth International   February 2001 - February 2003
Glennatiegh Industies   1989 - 1993

Skills
Apollo, Sabre, Hotels, Customer Relations, Vendor Relations

Education
Parsons School of Design   1977 — 1978
AA, Graphic Design

Experience
US Bioservices  June 2015 - Present
Catamaran  November 2013 - Present
OptumRx  November 2012 - November 2013
Prime Therapeutics  June 2011 - November 2012
Catalyst Health Solutions, Inc.   November 2007 - June 2011
Medco Health Solutions, Inc.   March 2005 - November 2007
Net Edge Solutions   September 2003 - March 2005
Rosenbluth International   January 2000 - September 2003

Skills
Pharmacy Benefit..., Managed Care, Process Improvement, Healthcare, Medicare Part D, Cross-functional Team..., Health Insurance, Project Management, Strategic Planning, Account Management, Management, Strategy, Program Implementation, Medicaid, Key Account Management, Training Delivery, Revenue Enhancement, HIPAA, Employee Benefits, Renewal Retention, Pharmacy, Disease Management, Business Development, Scorecard Management, Travel Management, Human Capital, NCQA, Global Business..., Medicare Prescription..., Global Management

Education
LeTourneau University   2000 — 2003
Bachelor's Degree, Business Administration and Management, General, Graduated with Honors, Cum Laude

Experience
IKEA IT  2007 - 2014
Hudson  2006 - 2007
The Clarks Companies, N.A.   2004 - 2006
The Clarks Companies, N.A.   1999 - 2004
Rosenbluth International   1993 - 1999
Zenith Products Corp.  1991 - 1993
Silo, Inc.   1989 - 1991

Skills
Software Design, Software Development, Software Implementation, User Interface Design, GUI, Visual Basic, .NET, PL/SQL, SQL, Oracle, Oracle SQL, Agile Methodologies, Scrum, EDI, Customs Regulations, BMC Remedy, ClearCase, ClearQuest, Access, Supply Chain, Quality Center, Solution Architecture, ActiveX, Active Directory, FTP, POS, WinBatch, Qbasic, ADO, OLEDB, Rational XDE, SDLC, Management, Customs, Rational Rose, Business Analysis

Education
Penn State University   1985 — 1989
Bachelor's Degree, Quantitative Business Analysis

Experience
Child Crisis Center  December 2001 - January 2015
Waldron & Company  March 2001 - October 2001
Intel  May 2000 - March 2001
Rosenbluth International   January 1998 - 2000
Best Western International  October 1996 - January 1998
Best Western International  May 1990 - July 1997

Skills
Event Planning, Fundraising, Nonprofits, Community Development, Marketing, Community Outreach, Media Relations, Public Relations, Volunteer Management, Event Management, Social Media, Public Speaking, Program Development, Leadership, Strategic Communications, Customer Service, Team Building, Social Networking

Education
Mesa Community College   1975 — 1978
Associate's degree, Business Administration and Management, General

Experience
World Travel Inc.  September 2013 - Present
RADIUS Travel  April 2012 - August 2013
American Express  January 2008 - April 2012
SunGard  2008 - April 2012
American Express Business Travel  July 1996 - December 2008
Rosenbluth International   1990 - 1996

Skills
Business Travel, Travel Management, Account Management, New Business Development, Sales Management, Contract Negotiation, Business Strategy, Negotiation, Relationship Management, Customer Satisfaction, Business Planning, Strategic Planning, Tourism, Online Travel, Management, Strategic Partnerships, Leadership, Sabre, Outsourcing, Salesforce.com, B2B, Pricing, International Sales, Travel Technology, Key Account Management, Business Development, CRM, Competitive Analysis, Strategy, Sales Process, E-commerce

Education
Keller Graduate School of Management   2003 — 2010
MBA, Business Administration and Management, General

Hood College   1975 — 1979
Bachelor's degree, Spanish Language and Literature

Experience
Independent Contractor  January 1994 - Present
Independent Pictures   January 1994 - February 2014
Rosenbluth International   1988 - 1994

Skills
Film, Film Production, Art, Festivals, Animation, UPM / Line Producer..., Producing, Live Events, Event Management, Travel Management, Travel Planning, Video Production, Marketing Communications, Arts Administration, Artistic Programming, Commercials, Short Films, Feature Films, Social Media, Directing, Theatre, Video, Screenwriting, Independent Film, Entertainment, Photography, Final Cut Pro, Documentaries, Music, Editing, Television

Education
Ohio University
Bachelor of Arts, Geography, Spanish

Experience
Learning Consultation   Learning Consultant/OwnerLearnin Consultation2004 - Present
Rosenbluth International   1984 - 1997

Education
Marietta College

Experience
NorthStar Advisors  January 2015 - Present
Thomas Jefferson University  January 2008 - April 2010
Thomas Jefferson University  April 1999 - December 2007
Rosenbluth International   August 1997 - March 1999
US Healthcare  June 1995 - August 1997
Federal Emergency Management Agency  February 1992 - June 1995

Skills
Project Management, Team Building, Process Improvement, Strategic Planning, Program Management, Project Planning, Construction, Cross-functional Team..., Change Management, Contract Negotiation, Contract Management, Facilities Management, MS Project, Leadership, Budgets

Education
Pennsylvania State University-Great Valley Graduate Center   1997 — 2001
MS, Engineering Science

Virginia Polytechnic Institute and State University   1987 — 1991
Bachelor of Science (BS), Mechanical Engineering

Experience
Lanyon  January 2012 - Present
Starcite  February 2008 - Present
American Express Business Travel  August 2003 - February 2008
Rosenbluth International   2003 - 2004

Skills
Business Intelligence, Process Improvement, Cross-functional Team..., Analytics, Enterprise Software, Leadership, Vendor Management, Strategy, Salesforce.com, SaaS, CRM, Change Management, Agile Methodologies, Business Analysis, Integration, Strategic Planning, Outsourcing, Project Management, Business Process..., Start-ups, E-commerce, Strategic Partnerships, Program Management

Education
Temple University - Fox School of Business and Management   2011 — 2014
Master of Business Administration (M.B.A.), International Business

Pennsylvania State University - Main Campus   1999 — 2003
Bachelor of Science (B.S.), Business Logistics

Experience
City of Southfield, Michigan   April 2000 - Present
Thomas Jefferson University  July 1996 - April 2000
Rosenbluth International   June 1995 - January 1996
Villanova University  September 1993 - June 1995
Cedar Crest College  1991 - 1993

Skills
Strategic Planning, Problem Solving, Financial Analysis, Budgeting, Customer Relations, Administration, Microsoft Office, Supervisory Skills, Budgets, System Administration, Customer Service, Program Management, Leadership, Research, Community Outreach, Public Speaking, Program Development, Nonprofits, Fundraising

Education
Lehigh University   1988 — 1990
M.B.A., Finance

Muhlenberg College   1982 — 1986
B.A., Business Administration

Abington High School   1978 — 1982

Experience
ICON plc  October 2013 - Present
Quest Diagnostics  January 2010 - August 2013
Wyeth  September 2005 - December 2009
Wyeth Pharmaceuticals  September 2005 - December 2009
Pfizer Inc.  September 2005 - December 2009
American Express  October 2003 - September 2005
rosenbluth  1997 - 2005
Rosenbluth International   June 1997 - October 2003
Swan Technologies  1987 - 1993

Education
Penn State University

Experience
AAAMidAtlantic   Operations ManagerBCD TravelMarch 2004 - October 2005
Rosenbluth International   March 1997 - March 2004

Education
Gibbs College   1990 — 1991

Experience
Serco Global Services  2007 - Present
Intelenet Global Services  2007 - June 2011
Upstream LLC  March 2001 - June 2011
Rosenbluth/Upstream LLC   2001 - 2005
Rosenbluth International   2000 - 2004
Communication Service for the Deaf  March 1998 - March 2001
US Bank  1995 - 1998

Skills
CRM, Outsourcing, Workforce Management, Vendor Management, Call Centers, Offshoring, Process Improvement, Service Delivery, Change Management, Leadership, Transition Management, Strategy, Performance Management, BPO, Business Analysis, Team Building, Business Strategy, Project Management, Analytics, Employee Engagement

Education
Minnesota State University, Moorhead   1990 — 1995
BS, Energy Management

Experience
Hamilton Company  July 2010 - Present
Godrej  July 2009 - July 2010
Pendo Systems   July 2008 - July 2009
Upstream LLC  2005 - 2007
Upstream LLC  October 2003 - September 2005
Rosenbluth International   January 2001 - October 2003
Rosenbluth Interactive   2000 - 2001

Skills
Mergers, Strategic Financial..., Human Resources, Due Diligence, Start-ups, Change Management, Finance, Forecasting, Business Strategy, Strategic Planning, Business Analysis, Team Leadership, Project Management, Business Development, Financial Analysis, Leadership, Management, Mergers & Acquisitions

Education
Harding University   1986 — 1990
BA, Accounting

Experience
Ivy Tech Community College  January 2008 - Present
Medco  2002 - 2007
Rosenbluth International   2000 - 2001

Education
Penn State University
Master of Engineering, Computer Design

Norwich University
BS, Computer Systems Engineering

Experience
Smarter Agent Mobile   June 2015 - Present
Smarter Agent  June 2013 - Present
Smarter Agent  November 2010 - June 2013
Thomas Jefferson University Hospital  April 2010 - November 2010
Thomas Jefferson University Hospital  March 2008 - April 2010
Rosenbluth International   2002 - 2002

Skills
Performance Improvement, Management, Healthcare, Databases, Microsoft Office, Marketing, PowerPoint, Public Speaking, Outlook, Microsoft Excel, Strategic Planning, Marketing Strategy, Customer Service, Contract Negotiation, CRM

Education
Penn State University   1999 — 2003
BA, Sociology

Experience
American Express  January 2012 - Present
American Express  May 2010 - January 2012
American Express  April 2004 - May 2010
Rosenbluth International   1995 - 2003
Radisson Hotels  May 1989 - December 1994

Skills
Vendor Management, SDLC, Business Analysis, Re-engineering, Process Improvement, Business Process..., IT Strategy, Program Management, Business Intelligence, Risk Management, Relationship Management, Credit Cards, Strategic Planning, Management, Strategy, Sarbanes-Oxley Act, IT Service Management, IT Management, Project Management, Business Process, Disaster Recovery

Education
Minnesota State University, Moorhead   1985 — 1989
Bachelor of Science, Accounting

Experience
CI Azumano Travel   May 2002 - Present
CI Travel  August 2008 - March 2013
CI Travel  May 2002 - July 2008
Travel Services Unlimited   October 2001 - May 2002
Rosenbluth International   April 1995 - October 2001
CWTSato Travel  July 1994 - April 1995
Chamber of Commerce and Industry, Industrie- und Handelskammer Frankfurt am Ma   January 1991 - December 1994
DZ BANK AG  December 1992 - July 1994
Cornel Reisebuero   July 1990 - December 1992
Reisebuero Zulauf   August 1988 - July 1990

Skills
Customer Service, Event Management, Event Planning, Process Improvement, Human Resources, Telecommunications, Operations Management, Corporate Training, Account Management, Travel Management, Business Travel, Government Travel, Hospitality Industry, Tax Preparation, VoIP, Project Management, Negotiation, Team Building, Microsoft Word, Microsoft Office, Budgets, Training, Contract Negotiation, Hospitality, New Business Development, Tourism, Sabre, Hotels, Ticketing, Travel Planning, Online Travel, Strategic Planning, Leisure Travel, Call Centers, Airline Ticketing, Hospitality Management, Sales

Education
Old Dominion University   2004 — 2007
Bachelor of Science Business Administration (B.S.B.A.), International Business, Summa Cum Laude, Departmental Honors

Tidewater Community College   2002 — 2004
Associate of Science (A.S.), Business Administration and Management, General, 4.0 GPA

Roentgen-Gymnasium, Remscheid-Lennep, Germany   1980 — 1988
Abitur, Foreign Languages and Literatures, General, A-

Santa Clara High School, CA   1984 — 1985
High School Diploma, Foreign Exchange Student

Experience
Educational Commission for Foreign Medical Graduates  2015 - Present
Clinical Skills Evaluation Collaboration Center   2014 - 2015
Merchant Services  2007 - 2015
Communications Consulting Firm   2004 - 2008
Unisys Corporation  1999 - 2002
Rosenbluth International   1994 - 1999

Skills
Strategic..., Internal and External..., Project Management, Media Relations, Public Relations, Internal & External..., Strategic Communications, Corporate Communications, Press Releases, Internal Communications, Marketing Communications, Crisis Communications, Leadership, Event Management, Management, Training, Strategy

Education
Indiana University Bloomington
M.P.A., Master of Public Affairs

Universidad Complutense de Madrid
Spanish, International Relations, Economics, Study Abroad

University of Wisconsin-Madison
Bachelor of Arts (BA), International Relations - Economic /Business

Experience
Ultramar Travel Management  April 2015 - Present
TS 24 - Travel Solutions   January 2014 - April 2015
American Express Business Travel  December 2000 - February 2013
Rosenbluth International   December 2000 - May 2003

Skills
Business Travel, Teamwork, Sabre, Travel Management, Airlines, Team Building, Team-oriented, Customer Service, Team Leadership, Leisure Travel, Relationship Management, Call Centers, Vendor Relations, Training Delivery, Training & Development, Salesforce.com, Sales, Project Leadership, Process Improvement, Quality Assurance, Client Relations, Performance Management, Workforce Planning, Talent Acquisition, Best Practices, Leadership, Online Travel, Travel Technology, Ticketing, Training, Employee Training, Hotel Booking, Tourism, Hotels, Account Management, Leisure, Cruises, Hospitality, Amadeus, Tour Operators, Contract Negotiation, Meeting Planning, Hospitality Industry, Customer Satisfaction, Management

Education
Kent State University
Partial Coursework Complete, Business Administration and Management, General

Experience
Wells Fargo Bank  June 2006 - Present
Wells Fargo  October 2002 - June 2006
Rosenbluth International   January 1990 - September 2001

Skills
Account Management, Finance, Project Coordination, Financial Services, Customer Service, Loans, Marketing, Microsoft Office, Equipment Finance, Corporate Communications, Team Leadership, Customer Satisfaction, Sales, Microsoft Word, Credit

Education
Kingsborough Community College   1981 — 1983
A.A.S., Travel & Tourism

Experience
10K Research and Marketing  April 2013 - Present
Advantage Sales & Marketing  April 2010 - April 2013
Atterro Human Capital Group  August 2009 - April 2010
Wells Fargo  October 2004 - August 2009
Atterro Human Capital Group  April 2004 - October 2004
Rosenbluth International   June 2002 - May 2004

Skills
Customer Insight, Customer Service, Market Research, Data Analysis

Education
North Dakota State University

Experience
pvt corp   Registered NurseHCR ManorCareMarch 2007 - April 2015
Rosenbluth International   January 2004 - February 2004
Coldwell Banker First Realty  February 2002 - December 2003
Valley Aviation   November 2001 - April 2002
US Army  August 2000 - August 2000

Skills
Social Media, Public Speaking, Healthcare, Strategic Planning, Microsoft Office, Customer Service, Nutrition, Fitness, Wellness, Coaching, Microsoft Excel, PowerPoint, Event Planning, Teaching

Education
Minnesota State Community and Technical College
Associate of Science (A.S.), Registered Nursing/Registered Nurse

North Dakota State University
Bachelor of Science (B.S.), Business Administration and Management, General and economics

Experience
Imago Home Transitions Simplified   September 2010 - Present
ARBONNE- Inspired Beauty & Wealth-creating empowerment & financial Independenc   2005 - 2010
Rosenbluth International   2001 - 2004

Education
Mesa Community College   2009 — 2009
Associate Degree, General Studies

The University of South Dakota
Business studies

Experience
Presidian Hotels and Resorts  April 2014 - Present
H&R Block  March 2014 - April 2014
Travel and Transport  June 2001 - November 2013
Rosenbluth International   February 1998 - May 2001

Skills
Apollo, Sabre, Business Travel, Travel Technology, Online Travel, Leisure Travel, Car Rental, Ticketing, Vacation, Hotel Booking, Honeymoons, Incentive Travel, Hotels, Airlines, Guided Tours, Travel Planning, Travel Management

Education
Johnson County Community College   2013 — 2013
Certificate, Accounting Fundamentals

Platt College   1988 — 1989
Travel & Tourism Certificate, Travel & Tourism

Experience
Lumedx  January 2011 - Present
Lumedx  September 2006 - January 2011
Lumedx  June 2002 - September 2006
Lumedx  December 2000 - June 2002
Lumedx  February 1999 - December 2000
Rosenbluth International   March 1996 - November 1998

Skills
Strategy, SaaS, Software Implementation, Agile Methodologies, Software Project..., SDLC

Education
Temple University   1992 — 1995
Master of Business Administration (MBA), Finance, General

Penn State University   1987 — 1991
Bachelor of Science (BS)

Experience
George, Miles & Buhr, LLC   May 2003 - Present
Ambassador Travel  May 1996 - May 2003
Rosenbluth International   January 1989 - May 1996

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Construction Management, Submittals, PowerPoint, MS Project, Project Management

Education
Houston Community College   1976 — 1976

ITT Technical Institute-Bethesda, Maryland   1971 — 1972
Administrative Assistant and Secretarial Science, General

Campbell University, Buies Creek, North Carolina   1970 — 1971
Home Economics

Experience
American Express Global Business Travel  July 2015 - Present
American Express Global Business Travel  June 2004 - July 2015
Rosenbluth International   April 2001 - May 2004
Rosenbluth International   January 1998 - March 2001
Rosenbluth International   September 1996 - January 1998
Rosenbluth International   January 1996 - September 1996
Wanzek Construction, Inc.   July 1995 - January 1996
Fargo Assembly Company  January 1994 - June 1995
Walmart  October 1993 - December 1993
Nash Finch Company  September 1987 - October 1993

Education
North Dakota State University   1986 — 1990
History, Architecture, Electronic Engineering