Sallie Mae
Industry: Consumer banking company
DescriptionSLM Corporation is a publicly traded U.S. corporation that provides consumer banking. Its nature has changed dramatically since it was set up in 1973. At first, it was a government entity that serviced federal education loans. Headquarters: Newark, Delaware, United States CEO: Raymond J. Quinlan Founded: 1972 Subsidiaries: Upromise, General Revenue Corporation,
Sallie Mae List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Sallie Mae. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Sallie Mae Salaries. You can even request information on how much does Sallie Mae pay if you want to. Learn about salaries, pros and cons of working for Sallie Mae directly from the past employees.
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3,491 Sallie Mae employees in database. Find out everything there's to know about Sallie Mae employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Sallie Mae Employees
WesTex Community Credit Union May 2005 - Present
WesTex Community Credit Union August 2004 - April 2005
Carlton Industries July 1997 - July 2004
Sallie Mae September 1991 - April 1996
Skills
Banking, Branch Management, Consumer Lending, Credit, Credit Unions, Customer Service, Loans, Risk Management, Strategic Planning, Team Building, Finance
Education
Southwest CUNA Management School 2010 — 2012
Credit Union Management
Austin Community College
Southwest Texas State University
U.S. Bank January 2015 - June 2015
Bank of America 2013 - 2014
Bank of America July 2013 - November 2013
Bank of America August 2011 - July 2013
Wells Fargo September 1999 - August 2011
Sallie Mae February 1988 - February 1999
Skills
Loss Mitigation, Loan Servicing, Mortgage Servicing, Loans, Default, Strategy, Finance, Analytics, Leadership, Change Management, Project Planning, Credit, Retail Banking, Commercial Banking, Banking, Analysis, Credit Analysis, Portfolio Management, Risk Management, Mortgage Banking, Management, Financial Services
Education
Baker University
Master of Business Administration (M.B.A.)
The University of Kansas
Bachelor of Liberal Arts and Science, Personnel Administration
Front Desk Supervisor/Guest Service Representative July 2013 - May 2014
The Homewood Suites June 2012 - July 2013
Sallie Mae October 2012 - April 2013
Ball State University August 2011 - May 2012
Ball State University August 2007 - May 2012
Skills
Microsoft Office, PowerPoint, Microsoft Word, Teamwork, Research, Customer Service, Microsoft Excel, Facebook, Critical Thinking, Data Entry, Time Management
Education
Ball State University 2007 — 2012
Bachelor of Arts (BA), Management Information Systems
Boston Financial Data Services May 2006 - Present
DST Systems November 2000 - May 2006
Sallie Mae April 1988 - November 2000
Skills
Training, Instructional Design, Financial Services, Performance Management, Process Improvement, Leadership, Coaching, Public Speaking, Customer Service, Customer Service..., Instructional Technology, Classroom Instruction, Vendor Management, Employee Training, Business Analysis, Microsoft Excel, Project Management
Education
Baker University 2004 — 2007
BSM, Management
Navient (formerly Sallie Mae) October 2011 - Present
Sallie Mae October 2009 - October 2011
Sallie Mae September 2004 - October 2009
FTI September 2001 - June 2004
Northwestern Mutual Life October 2000 - September 2001
USA Group December 1999 - October 2000
Education
Ball State University
Carrer Connections Incorperated 2012 - 2013
Twoson Tool February 2012 - October 2012
Premiere Credit of North America May 2010 - December 2010
Sallie Mae December 2007 - January 2010
Skills
Collections, Customer Service, Sales, Technical Support, Forklift Operator, Computer Hardware, Computer Security, Computer Maintenance, Microsoft Office, Phone Etiquette, FDCPA, Apple, Mac OS
Education
Ball State University 2004 — 2009
Oak Hill High School 2000 — 2004
High School Diploma
Wyndham Vacation Ownership May 2014 - Present
A+ Bail Bonds January 2013 - August 2013
State of Florida October 2011 - January 2013
Polk County BoCC September 2009 - May 2011
Wyndham Worldwide September 2008 - October 2009
Sallie Mae April 2006 - June 2008
Progress Energy November 2004 - April 2006
Skills
Insurance, Customer Service, Microsoft Office, Microsoft Excel, Strategic Planning, Risk Management, Project Management, Business Analysis, Microsoft Word, Process Improvement, Underwriting, Change Management, PowerPoint, General Insurance, Team Building, New Business Development
Education
Ashford University 2013 — 2014
Bachelor of Science (BS), Accounting, 3.3
Edward Waters College 2002 — 2004
Business Administration and Management, General
Polk Community College 2000 — 2002
Business, Management, Marketing, and Related Support Services
DA DEPARTMENT OF ARMY LOGISTICS July 2014 - Present
Delta Career Education Corporation February 2010 - July 2014
Sallie Mae 1999 - June 2001
Skills
Microsoft Office, Customer Service, PowerPoint, Research, Microsoft Word, Outlook, English, Microsoft Excel, Windows, Public Speaking, Budgets, Team Building, Management, Social Networking, Training, Program Management, Leadership Development, Strategic Planning, Leadership
Education
Austin Peay State University 2008 — 2009
Master's degree, Business Administration and Management, General, 3.8
Senior Lifestyle Corporation May 2015 - Present
Senior Lifestyle Corporation April 2014 - May 2015
Joliet Area Community Hospice November 2013 - March 2014
Lewis University June 2013 - March 2014
Sallie Mae November 2012 - April 2013
Sheraton September 2012 - November 2012
YMCA August 2012 - September 2012
Ball State University August 2010 - July 2012
Upward Bound May 2010 - July 2010
Skills
Microsoft Office, Research, Writing Skills, PowerPoint, Microsoft Excel, Customer Service, Public Speaking, Event Planning, Social Media, Social Networking, Leadership, Facebook, Editing, Microsoft Word, Adobe Creative Suite, WordPress, Higher Education, Event Management, Analysis, Fundraising, Critical Thinking, Community Outreach
Education
Lewis University 2013 — 2016
Master of Business Administration (M.B.A.)
Ball State University 2008 — 2012
Bachelor of Arts (B.A.), English Studies
CVS Health August 2015 - Present
Upromise November 2014 - August 2015
Upromise September 2012 - November 2014
Sallie Mae January 2010 - September 2012
Upromise, Inc. February 2009 - January 2010
Upromise, Inc. January 2008 - February 2009
Discover Financial Services June 2006 - January 2008
Discover Financial Services July 2004 - June 2006
ARAMARK 2000 - 2003
ARAMARK 1998 - 2000
Skills
Online Marketing, Customer Acquisition, Marketing, Marketing Strategy, Email Marketing, Product Marketing, Strategic Planning, Online Advertising, Credit Cards, Business Analysis, Business Strategy, Loyalty Marketing, SEM, Competitive Analysis, Social Media Marketing, Cross-functional Team..., SEO, Customer Retention, Relationship Management, Consumer Advertising, Retention, Business to Business..., Consumer Goods Marketing, Customer Experience, Budget Forecasts, Customer Service, Product Development, P&L Management, College Savings Plans, Multivariate Testing
Education
University of Notre Dame - Mendoza College of Business 2003 — 2004
MBA, Marketing, Finance
Babson College 1994 — 1998
1998, Economics
bluesource, Inc. November 2014 - Present
Kinetic Occasions, LLC September 2014 - Present
Limitless Enterprise, LLC June 2014 - Present
Point-of-Rental Systems November 2012 - November 2014
AOL October 2010 - November 2012
Sallie Mae December 2008 - June 2010
Enterprise Rent-A-Car May 2008 - September 2008
Skills
Writing, Publishing, Public Relations, Strategic Communications, Social Media, Press Releases, Editing, Social Networking, Content Development, Social Media Marketing, SEO, Wordpress, Microsoft Office, Excel, Facebook, Customer Service, SnagIt, HTML, Project Management, Integrated Marketing, Advertising, Microsoft Excel, Digital Strategy, Leadership, Marketing, Newsletters, Strategy, Blogging, WordPress
Education
Georgetown University 2007 — 2012
Master of Arts (M.A.), Public Relations & Corporate Communications, 3.7
Ball State University 2005 — 2009
Bachelor of Science (B.S.), Public Communication & Telecommunication
The Limitless Enterprise, LLC June 2014 - Present
GEICO July 2013 - February 2015
Parfums Christian Dior October 2013 - January 2015
MAC Cosmetics December 2012 - October 2013
Macy's October 2010 - December 2010
Ball State University January 2010 - May 2010
Ball State University August 2008 - May 2009
NewsLink Indiana August 2008 - December 2008
WISH TV May 2008 - August 2008
Sallie Mae January 2006 - January 2007
Skills
Fast Learner, Strategic Communications, High Organizational..., Multi Tasking, Problem Solving, Adaptability, Research, Proposal Writing, Creative Writing, News Writing, Project Management, MS Project, Volunteer Management, Leadership, Spanish-speaking, Public Relations, Community Outreach, Management, Analysis, Public Speaking, Event Planning, Social Media, Customer Service, Microsoft Office, PowerPoint, Marketing
Education
Ball State University 2010 — 2012
Master of Science, Information and Communication Sciences
Ball State University 2005 — 2009
Bachelor of Arts, Telecommunications
Lawrence Central High School 2001 — 2005
Return Path January 2015 - Present
salesforce.com February 2014 - December 2014
ExactTarget January 2013 - January 2014
ExactTarget July 2012 - December 2012
ExactTarget March 2011 - June 2012
AT&T July 2008 - March 2011
Sallie Mae March 2007 - July 2008
Sallie Mae August 2004 - March 2007
Skills
CRM, Lead Generation, Strategy, Business Development, Sales Operations, Management, Account Management, B2B, Marketing, Leadership, Sales, New Business Development, Sales Management, Telecommunications, Project Planning, Email Marketing, Salesforce.com, Selling, Solution Selling, Strategic Partnerships, Marketing Strategy
Education
Ball State University 2002 — 2004
Master of Science, Information and Communication Sciences
Ball State University 1998 — 2002
Bachelor of Science, Marketing
ASONS June 2013 - Present
Sallie Mae July 2010 - August 2011
Skills
Vendor Management, Customer Service, Microsoft Office, Microsoft Excel, Negotiation, Leadership, Team Leadership, Relationship Management, Customer Satisfaction, Management, Team Building, Time Management, Microsoft Word, Data Entry
Education
Ball State University 2000 — 2007
Geography
Indiana Tech November 2010 - Present
Monarch Beverage February 2010 - Present
National College of Business & Technology March 2012 - September 2012
Indiana Institute of Technology November 2010 - March 2012
Scotts Lawn Service July 2010 - November 2010
Residential Services April 2010 - July 2010
Rescare Services August 2008 - February 2010
Sallie Mae May 2008 - March 2009
Skills
Higher Education, Public Speaking, Event Planning, Teaching, Research, Program Development, Microsoft Office, Social Media, Recruiting, Event Management, Student Affairs, Social Media Marketing, Leadership, Marketing, Nonprofits, Sales
Education
Ball State University 2004 — 2009
Bachelors of Science, Speech Pathology/Audiology
Navient September 2015 - Present
Navient November 2011 - Present
SallieMae 2008 - November 2011
Sallie Mae July 2004 - May 2008
U.S. Air Force 2001 - 2004
Skills
Process Improvement, Program Management, Facilities Management, Management, Contract Negotiation, Vendor Management, Budgets, Project Planning, Strategic Planning, Customer Service, Project Management, Operations Management, Team Building, Data Center, Team Leadership, Leadership, Recruiting, Training, Risk Management, Change Management, Call Centers, Policy, Business Analysis, CRM, Performance Management
Education
Indiana Wesleyan University 2014 — 2016
Master's Degree, Business Administration and Management, General
Indiana Wesleyan University 2012 — 2014
BSM, Management
Ball State University
Navient December 2012 - Present
Sallie Mae January 2010 - December 2012
Sallie Mae March 2008 - January 2010
Lifetouch Portrait Studios August 2008 - January 2009
Skills
Customer Service, Management, Sales, PowerPoint, Microsoft Office, Collections, Photography, Interviews, Innovativeness, Problem Solving, Motivation, Conflict Resolution, Flexible Schedule, Photoshop, Kronos Timekeeping, Call Centers, Banking
Education
Ball State University 2006 — 2007
Daytona State College August 2011 - Present
Sallie Mae February 1994 - October 2010
Skills
Student Affairs, Customer Service, Public Speaking, Higher Education, Microsoft Office, Leadership, Team Building, Community Outreach, Microsoft Excel, Research, Teaching, Microsoft Word, Nonprofits, PowerPoint
Education
Baker College Center for Graduate Studies 2013 — 2015
MBA, Marketing
Baker College Center for Graduate Studies 2009 — 2012
Bachelor’s Degree, Business Administration Management/Marketing
Central City Business Institute 1982 — 1985
Associate's degree, Business Administration and Management, General
Mount Upton Central High School 1968 — 1982
High School Diploma, Business
Ascension Ministry Service Center June 2014 - Present
Navient May 2014 - June 2014
Sallie Mae January 2014 - April 2014
OrthoIndy July 2012 - October 2013
St. Vincent Hospital July 2011 - August 2012
Healthport LLC March 2011 - July 2011
Ball Memorial Hospital June 2009 - July 2010
Baxter Healthcare September 2007 - April 2009
Skills
Medical Terminology, Hospitals, Healthcare, EMR, Phlebotomy, HIPAA, Cerner, Direct Patient Care, Medical Records, Patient Safety, EKG, BLS, Vital Signs, Meditech, Medical/Surgical, Quality Patient Care, Data Entry, Orthopedic, Nursing Care, Patient Education, Healthcare Information..., Microsoft Office, Appointment Scheduling, Filing, Confidentiality, Spreadsheets, Office Equipment, 10 Key, Skip Tracing, Collections, Third Party Collections, Customer Service, Multi Tasking, Organization, Account Reconciliation
Education
Indiana University-Purdue University at Indianapolis 2012 — 2015
Bachelor of Arts (B.A.), General Studies, behavioral and social sciences
Ball State University 2010 — 2011
Bachelor of Science (B.S.), Pre-Nursing Studies
Navient May 2014 - Present
Sallie Mae October 2006 - Present
Maxon Corporation 1996 - 2006
Skills
Employee Relations, Onboarding, HRIS, Organizational..., Performance Management, Strategic Planning, Employee Benefits, Change Management, FMLA, Team Building, Human Resources, Talent Management, Talent Acquisition, Recruiting, PeopleSoft, Employee Engagement, HR Policies, Legal Compliance, Leadership, Personnel Management, Interviews, New Hire Orientations, Process Improvement, Workforce Planning, Employee Training, Deferred Compensation, Benefits Administration
Education
Ball State University
MBA
Ball State University 1993 — 1996
Bachelor of Science (BS), Legal Administration
Peereboom Photography 2008 - Present
Sallie Mae January 2007 - August 2008
Texas Guaranteed Student Loan Corporation September 2000 - January 2007
UTHSCSA August 1999 - 2000
University of Houston 1990 - 1998
Skills
Customer Service, Photography, Training, Marketing, Microsoft Office, Management, Event Planning, Editing, Social Media, Public Speaking, Digital Photography, Strategic Planning, Sales, Adobe Creative Suite, Staff Development, Lightroom, Portrait Photography, Commercial Photography, Commercial Product..., Photoshop, Headshots, Executive Headshots, Program Management, Portraits, Image Editing, Image Manipulation, Travel Photography, Fine Art Photography, Wedding Photography, Food Photography, Environmental..., Black & White, Studio Lighting, Event Photography, Studio Photography, Lifestyle Photography, Still Life, Photos, Photo Restoration, Fashion Photography, Architectural..., Weddings, Model Portfolios, Photojournalism, Editorial, Fine Art, Mac
Education
Austin Community College 2010 — 2013
Associate of Arts and Sciences (A.A.S.), Photographic Technology
Walden University
MA, Organizational Psychology
University of Houston 1990 — 1996
BA, Psychology, Sociology (Double Major)
Richard's Restaurant June 2012 - Present
Self-employed June 2012 - Present
Peyton Northern Distribution Center October 2011 - June 2012
Keihn Aircon North America August 2011 - October 2011
DJ's Mobile Home Restoration March 2011 - August 2011
Stephenson Masonry January 2011 - March 2011
CS&M Mechanical Contractors November 2009 - October 2010
Sallie Mae May 2008 - March 2009
Army National Guard June 2006 - March 2009
Skills
Plumbing, Collections, Masonry, Maintenance & Repair, Home Repairs, Assembler, Assembly Lines, Stock Picking, Order Fulfillment, Order Picking, Stocking, Cooking, Cleaning, Carpet Cleaning, Teamwork, Dependable Team Player, Always Punctual, Friendly Personality, Hardwork, Flexibility, Great communications..., Motivation, Success Driven, Follow Directions, Customer Service, Cash Register, Restaurants
Education
Ivy Tech Community College 2009 — 2011
Working towards - secondary education, History
Ball State University 2008 — 2009
(None earned), Secondary Education and Teaching
Southside high school 2004 — 2008
High school diploma, Core 40
Lexmark Enterprise Software March 2015 - Present
NeuAnalytics September 2013 - March 2015
Perceptive Software May 2013 - September 2013
Perceptive Software February 2010 - May 2013
Perceptive Software December 2007 - February 2010
DST Systems July 2007 - November 2007
YMCA of Greater Kansas City April 2005 - July 2007
YMCA of Greater Kansas City March 2002 - April 2005
Small World Communications August 2001 - April 2002
Sallie Mae February 1996 - June 2001
Skills
Process Improvement, Business Process, Business Analysis, Training, Project Management, Enterprise Software, Vendor Management, Management, Software Licensing, SDLC, Salesforce.com, Testing, Change Management, Analysis, SaaS, TFS, Agile Methodologies, Scrum
Education
Baker University
Bachelor of Business Administration (B.B.A.)
Argus Health Systems December 2000 - Present
Boston Financial Data Services 2000 - 2006
Sallie Mae July 1987 - December 2000
Skills
Pharmacy Benefit..., Healthcare, Managed Care, Process Improvement, Medicare Part D, Healthcare Information..., SDLC, Business Analysis, Cross-functional Team..., Strategic Planning, Visio, Project Management, Product Management, Requirements Gathering, Agile Methodologies, Software Documentation, Medicare, Product Development, Customer Service, Team Leadership, Business Development, Healthcare Industry, Medicaid, Vendor Management, HIPAA, Insurance, Pharmacy, Team Building, Quality Assurance, Health Insurance, Data Analysis
Education
Troy State University 1992 — 1994
Master's degree, Business Administration and Management, General
Baker University 1981 — 1985
Bachelor of Science (BS), Communications
Shawnee Mission South High School
Shawnee Mission South High School
Shawnee Mission South High School
Westcomm August 2013 - Present
Girls on the Run of Hamilton County April 2013 - March 2014
WellPoint 2010 - 2011
Defense Finance and Accounting Service 2008 - 2009
Sallie Mae 2002 - 2008
Conseco (now CNO Financial Group) 1992 - 2002
Skills
Community Relations, Marketing Communications, Corporate Communications, Writing, Editing, Media Relations, Event Planning, Corporate Hospitality, Press Releases, Press Conferences, Crisis Communications, Internal Communications, Communications..., Newsletters, Public Relations, Strategic Communications, Public Speaking, Event Management, Communications Planning, Community Outreach, Community Development, Leadership, Employee Relations, Nonprofits, Marketing, Management, Strategic Planning, Program Management, Budgets, Fundraising, Speech Writing, Grant Writing, Interviews, Project Management, Publications
Education
Ball State University 1982 — 1986
Bachelor's, Communications/Journalism
Sunright America Inc May 2009 - October 2011
Interstate Brands Corporation May 2008 - May 2009
Merry Maids March 2008 - May 2008
Sallie Mae May 2007 - February 2008
Skills
Microsoft Office, Excel, Customer Service, Logistics, Shipping
Education
Citrus College 2005 — 2006
Ball State University 2002 — 2003
UMB Bank February 2013 - Present
Sallie Mae 2011 - 2012
Call Center March 2005 - February 2010
Courtyard by Marriott January 2001 - January 2005
GMAC January 1983 - January 2001
Skills
Coaching, Conflict Management, Conflict Resolution, Customer Satisfaction, Customer Service, Data Analysis, Dispute Resolution, Higher Education, Leadership, Leadership Development, Microsoft Office, Nonprofits, Recruiting, Team Building, Training, Public Speaking, Organization Skills
Education
Baker University 2008 — 2010
Master of Arts Conflict Management Dispute ResolutionMaster, Science Management 2009
Baker University 2007 — 2009
Master of Arts, Management
Park University 1998 — 2001
Bachelor of Arts (B.A.), business
Indiana Wesleyan University February 2010 - Present
Sallie Mae July 2007 - February 2010
Daleville United Methodist Church October 2007 - July 2008
Ball State University June 2007 - August 2007
Ivy Tech Community College August 2005 - April 2007
G&J Pepsi-Cola Bottlers 2000 - 2005
Nationwide Arena June 2000 - June 2003
Skills
Student Affairs, Higher Education, Academic Advising, Public Speaking, Customer Service, Microsoft Office, Adult Education, Research, Microsoft Excel, Event Planning, Community Outreach, Leadership Development, Teaching, Program Development, Team Building, Social Media, Microsoft Word, Access, Event Management, Career Development
Education
Ball State University 2005 — 2007
MA, Adult and Community Education
Robert Morris University 1995 — 1999
Sport Management
Peruvian Connection January 2012 - Present
DST Systems June 2011 - December 2011
Westar Energy March 2005 - March 2011
Westar Energy June 2001 - March 2005
USD 497 April 2000 - June 2001
Sallie Mae April 1991 - May 1999
Skills
Accounting, Information Technology, Analysis, Accounts Payable, Account Reconciliation, Payroll, General Ledger, Invoicing, Sarbanes-Oxley Act, Auditing, Training, Finance, Management, Leadership
Education
Baker University 2005 — 2009
Master of Business Administration (MBA), Accounting
Baker University 2001 — 2005
Bachelor of Business Administration (BBA)
University of Kansas
Lawrence High School 1976 — 1980
Sallie Mae March 2008 - Present
Sallie Mae June 2012 - May 2013
Weis Markets January 2005 - April 2006
Skills
Customer Service, Leadership, Microsoft Excel, Microsoft Office, PowerPoint, Public Speaking, Microsoft Word, Training, Data Analysis, Access, Financial Analysis, Credit, Financial Services
Education
University of Phoenix 2005 — 2009
Human Services, General
Ball State University 2005 — 2007
Human Services, General
Citrix Systems April 2015 - Present
Citrix Systems November 2011 - April 2015
Sallie Mae July 2006 - November 2011
Sallie Mae November 2002 - July 2006
Merchant Wired August 2001 - November 2002
Skills
Citrix XenApp, Citrix XenDesktop, Application..., VDI, Virtualization, Citrix, Servers, VMware, Networking, Windows Server, Enterprise Software, ITIL, Hyper-V, Citrix Metaframe, Software Installation, Routers, Hardware, WAN, VMware ESX, HP, Windows, Data Center, SCOM, Cisco Technologies, SAN, vSphere, Active Directory, Disaster Recovery, Architecture
Education
Ball State University 2000 — 2001
Masters, Information and Communication Sciences
Ball State University - College of Business 1996 — 2000
Bachelor of Science (BS), Management Information Systems
Quintiles June 2014 - Present
Accenture November 2011 - Present
Maple Creek Country Club October 2011 - Present
Daniels Associates, Inc May 2011 - October 2011
Telamon January 2010 - October 2011
Sallie Mae September 2010 - April 2011
Canal Point GrillSous Chef May 2004 - October 2009
N May 2009 - July 2009
Synovia Corporation January 2009 - March 2009
Key Benefit Administrators 2006 - 2008
Education
Ivy Tech Community College 2004 — 2005
MCSD, Microsoft Certified Training courses
Ivy Tech Community College 2004 — 2005
Ball State University 1998 — 2004
Bachelor’s Degree, Computer Science
Ball State University - College of Business 1998 — 2004
Bachelor of Science, Programming/Information Technology
Oak Hill High School 1994 — 1998
Moser Consulting June 2011 - Present
PeopleStrategy February 2010 - March 2011
RICS Software August 2008 - January 2010
Sallie Mae May 2005 - August 2008
Fusion Alliance 2003 - 2005
monroe guarantee 2001 - 2003
FCCI 2001 - 2003
pilotdog 2001 - 2002
made2manage 2000 - 2001
Conseco 1996 - 2001
Skills
C#, jQuery, AJAX, MVC Architecture, Software Project..., Visual Studio, Architectures, Systems Analysis, Microsoft SQL Server, ASP.NET, Business Analysis, Web Applications, .NET, SQL, Web Services, T-SQL, Visual Basic, Software Development, Testing, VB.NET, XML, Web Development, Agile Methodologies, SSRS, ASP.NET MVC, JavaScript, HTML, ASP, Scrum, CSS, Consulting, SDLC
Education
Ball State University 1993 — 1995
MA, Computer Science
Ball State University 1987 — 1992
BS, Religious Studies, Anthropology
MMY Consulting August 2014 - Present
MMY Consulting November 2009 - Present
Liberty Mutual April 2007 - July 2009
Sallie Mae July 2006 - April 2007
Quest Information Systems June 2005 - July 2006
Best Access Security Systems September 1998 - April 2002
PolyGram 1996 - 1998
George S Olive 1994 - 1996
Union Carbide (Praxair) 1982 - 1993
Skills
Requirements Gathering, Business Analysis, SDLC, Software Project..., Requirements Analysis, Process Improvement, Business Process, Software Development, Vendor Management, PMP, IT Strategy, Visio, Program Management, Business Intelligence, Business Process..., Systems Analysis, Software Documentation, Integration, SharePoint, ERP, Enterprise Architecture, MS Project
Education
Ball State University 1969 — 1972
Bachelor of Science, Marketing
Sallie Mae May 1991 - April 2008
USA Group 1991 - 2008
Skills
Strategic Planning, Student Financial Aid, Training, Student Loans, Financial Services, Sales, Credit, Loans, Editing
Education
Ball State University 1968 — 1969
Master of Arts, English, Speech & Theater
Indiana University Bloomington 1963 — 1967
Bachelor of Science in Education, Speech & Theater, English
Meridium 2014 - 2015
SAI Global 2009 - 2013
New Horizons Learning 2009 - 2009
Sallie Mae 2005 - 2008
OPUS Financial 2003 - 2005
Ernst & Young LLP/Intellinex LLC 1998 - 2002
Apex Paper Box 1994 - 1998
Skills
Program Management, Salesforce.com, Business Process..., Strategic Planning, Training, Profit, Leadership, Team Building, Cross-functional Team..., New Business Development, Sales Operations, Business Development, Financial Reporting, Financial Analysis, Educational Leadership, P&L Management, Operations Management, Project Management, Cost Accounting, Training Delivery, Relationship Management, Organizational..., Blended Learning, Product Development, Business Strategy, Business Analysis, Operating Budgets, Forecasting, Presentations, Sales Presentations, Change Management, Global Operations, Estimating, Global Strategy, Logistics, Vendor Management, Contract Negotiation, Production Managment, Master Scheduling, Project Planning, Business Objects, Seibel, Crystal Reports, Executive Reporting, Corrective Actions, Preventive Actions, Defect Elimination, Logistics Management, Supplier Evaluation, Process Improvement
Education
Baldwin-Wallace College 1999 — 2001
MBA, Business Systems Management
The Ohio State University 1989 — 1993
BS, Natural Resources - Parks, Recreation & Tourism Administration
USAA 2013 - Present
PETCO Animal Supplies, Inc. December 2011 - December 2013
Key Bank September 2009 - December 2011
KeyBank July 2006 - March 2010
Aviva 2001 - 2006
Security Benefit Group 1998 - 2001
Sallie Mae 1996 - 1998
US Army 1991 - 1998
Skills
Business Intelligence, Analytics, CRM, Segmentation, Database Marketing, Predictive Modeling, Financial Analysis, Analysis, Marketing, Financial Services, Strategic Planning, Risk Management, Business Analysis, Forecasting, Banking, Pricing, Marketing Analytics, Data Analysis, Data Mining, Market Research, Leadership, Cross-functional Team..., Marketing Research, Management, Predictive Analytics, Direct Marketing, Insurance, SAS
Education
Baker University 1999 — 2001
MBA, Finance
Washburn University 1991 — 1995
BBA, Finance and Economics
Cartera Commerce, Inc February 2015 - Present
BrickFront Marketing, LLC May 2014 - Present
HitBliss February 2013 - May 2014
Krush, Inc. April 2012 - February 2013
d50 Media July 2011 - April 2012
Sokolove Law LLC March 2011 - July 2011
Sallie Mae January 2010 - March 2011
Upromise March 2009 - January 2010
Upromise March 2007 - March 2009
TripAdvisor March 2005 - March 2007
Skills
SEO, Email Marketing, SEM, Online Marketing, Web Analytics, Google Analytics, Online Advertising, Affiliate Marketing, Digital Marketing, PPC, Social Media, Marketing, Lead Generation, Analytics, Marketing Strategy, Web Design, Mobile Marketing, Integrated Marketing, Organic Search, Digital Media, Interactive Marketing, Direct Marketing, Web Marketing, Strategy, Creative Direction, Content Strategy, Wordpress, Google Adwords, Facebook, Digital Strategy, Microsoft Excel, New Media, Marketing Management, User Experience, Campaign Management, Customer Acquisition, PHP, Photoshop, Excel, MySQL, E-commerce, Landing Page..., Website Development, Link Building, HTML, Conversion Optimization, Content Marketing
Education
Babson College
Bachelors, Entrepreneurship/Marketing
Boston University
Web Designer Certificate Program, Computer Career Programs (2002)
Boston University Corporate Education Center
Boston University Management Training
U.S. Department of Veterans Affairs May 2013 - Present
iQor June 2004 - October 2012
Berlin Wheeler, Inc March 2004 - April 2009
Risk Management Alternatives June 2002 - January 2004
Sprint Nextel January 2001 - June 2002
Sallie Mae September 1995 - January 2001
Skills
Call Center, Workforce Management, Call Center Development, Contact Centers, Contact Center..., Customer Experience, Telemarketing, Customer Satisfaction, Team Management, Coaching, Management, Training, Leadership, Team Leadership, Mentoring, Customer Service, Human Resources, Call Centers
Education
Baker University 2015 — 2016
Bachelor’s Degree, Business Administration and Management, General
Baker University 2012 — 2015
Associate's Degree, Business, 4.0 GPA
Salesforce September 2008 - Present
Sallie Mae January 2005 - April 2008
Sallie Mae August 1999 - December 2004
USA Group 1986 - 2000
Skills
CRM, SDLC, Business Analysis, Salesforce.com, Integration, Process Improvement, Project Management, Enterprise Software, Leadership, Management, Software Documentation, Sales Operations, SaaS, Analysis, Cloud Computing, Public Speaking, UML
Education
Ivy Tech Community College 1993 — 1994
Drafting / Mechanical Drawing / CAD
Ball State University 1981 — 1982
General Education
Michiana Land Services November 2014 - Present
Frontier Communications October 2012 - October 2014
Sallie Mae June 2006 - September 2012
MailSouth January 2002 - February 2006
Penton Media September 1992 - March 2001
Construction Market Data 1986 - 1992
Skills
Sales Management, Account Management, New Business Development, Sales, Customer Service, Credit, Strategic Planning, Lead Generation, Accounts Receivable, Direct Marketing, Microsoft Excel, B2B, Process Improvement, Budgets, Negotiation, Cold Calling, Advertising, Customer Satisfaction
Education
Indiana University—Purdue University Fort Wayne 2014 — 2015
Ball State University
East Noble High School
Senior Care Centers Health and Rehabilitation January 2014 - Present
Trisun Healthcare June 2013 - December 2013
Trisun Healthcare November 2011 - June 2013
Joseph Liccese & Associates September 2010 - August 2011
Georgetown Music Studio February 2010 - September 2010
Lone Star Realty & Property Management June 2008 - November 2009
Management Resource Development August 2007 - June 2008
Tea Time Fun May 2002 - October 2007
First Natinal Bank in Howell August 2000 - April 2005
Sallie Mae June 1996 - July 1999
Skills
Analytical Approach, Efficiency Improvement, Organizational..., Human Resources, Management, Performance Improvement, Change Management
Education
Hall Real Estate Institute 2008 — 2009
Real Estate
Killeen High School 1987 — 1990
1990
Austin Community College
Sallie Mae January 2006 - Present
Nellie Mae January 2002 - December 2005
Fleet Bank May 1999 - January 2002
Fleet Bank August 1997 - May 1999
The Education Resources May 1995 - August 1997
Assumption College 1988 - 1991
Skills
Student Financial Aid, Higher Education, Sales, CRM, Strategic Partnerships, Strategic Planning, Management, Marketing, Market Analysis
Education
Assumption College 1984 — 1988
Bachelor of Arts
IUPUI June 2010 - Present
Sallie Mae September 2006 - Present
Ball State University August 2008 - May 2010
Ball State University April 2008 - May 2010
Wetzel's Pretzels May 2006 - March 2010
Southern Illinois University June 2009 - August 2009
Ball State University October 2008 - December 2008
Education
Ball State University 2006 — 2010
BS, Biology
Ascend Learning August 2012 - Present
Ascend Learning January 2012 - June 2012
Campus Management Corp July 2010 - October 2010
Sallie Mae December 2004 - February 2010
Southwest Student Services Corporation January 2003 - December 2004
COLLEGIS, Inc. November 1999 - February 2002
CMDS, Inc. August 1997 - November 1999
Friends University May 1991 - August 1997
Friends University August 1989 - May 1997
Sedgwick Public Schools August 1988 - May 1989
Skills
8+ years working in..., 10+ years working in..., Microsoft Office, CRM, Education, Client Presentation, Sales Presentations, ERP Software, Higher Education, Higher Education..., Teaching, Product Marketing, Presentations, Budget Setting, Video Conferencing, Trade Show Exhibitor, Management, Account Management, Event Planning, Sales, Leadership, Enrollment Management, Sales Operations, Marketing, Marketing Strategy, Strategic Planning, Training, Product Management, Sales Process, Budgets, Team Building
Education
University of Missouri-Kansas City 1984 — 1985
MA, History
Baker University 1980 — 1984
BA, History/Political Science
Sallie Mae September 2011 - Present
Wellesley Theatre Project September 2015 - Present
Merrill Lynch March 2010 - September 2011
Fidelity Investments 1996 - 2010
AT&T New Media Services 1994 - 1996
Digital Equipment Corporation June 1993 - September 1994
Skills
Product Strategy, Product Development, Product Management, Executive Management, Strategy, Mobile Devices, Program Management, Vendor Management, Information Architecture, Content Management, Competitive Analysis, User Interface Design, E-commerce, SEO, Leadership
Education
Babson College 1989 — 1993
BS, Computer Science + Statistical Math
Sallie Mae 2002 - Present
Sallie Mae 1998 - 2002
Sallie Mae 1993 - 1998
Skills
Systems Development..., Siebel Customer..., Mainframe Development -..., Change Management...
Education
Ball State University 1992 — 1993
Master of Science (M.S.), Information and Communication Sciences
Valparaiso University 1981 — 1985
Bachelor of Arts (B.A.), Journalism
Ball State University
Certification, Computer Science
Mt.Vernon Community School Corporation July 2015 - Present
The Jon Drew May 2013 - Present
Univita Health (Long Term Care Group) April 2013 - May 2015
Northview Church 2015 - 2015
CNO Financial Group August 2010 - August 2012
CTB McGraw Hill May 2009 - August 2011
Sallie Mae 2008 - 2010
Skills
HTML5, CSS, W3C Standards, Responsive Web Design, .NET, PHP, JavaScript, Sales, Microsoft Office, Life Insurance, Insurance, Microsoft Excel, Time Management, Training, Microsoft Word, Outlook, Management, PowerPoint, Teamwork, Social Networking, Data Entry, Programming, Customer Service, Call Centers, Web Development
Education
Indiana University-Purdue University at Indianapolis 2013 — 2016
Bachelor of Science (BS), Web Page, Digital/Multimedia and Information Resources Design
Ball State University 2002 — 2004
Associate of Arts (A.A.), General Studies
Discover August 2015 - Present
Sallie Mae October 2013 - July 2015
CenturyLink November 2009 - November 2012
Verizon Wireless November 2002 - July 2008
Skills
Customer Service, Network Engineering, Business Service..., Database Administration, Microsoft Office, Typing, 10 Key, Switches, Nortel DMS, Clerical Work, PowerPoint, Microsoft Excel, Project Management
Education
Liberty University 2008 — 2017
Master of Arts (M.A.), Counselor Education/School Counseling and Guidance Services
Baker University 1999 — 2001
Masters of Science, Management
DeVry University-Missouri 1991 — 1998
Bachelor of Science (BS), Telecommunications Management
Daniels Health December 2013 - Present
Carriage Cleaners November 2012 - March 2013
Sallie Mae April 2009 - January 2011
Qdoba Restaurant Corporation November 2004 - January 2009
Skills
Microsoft Excel, QuickBooks, Microsoft Word, Accounts Payable, Account Reconciliation, Accounts Receivable, Accounting, Invoicing, Management, General Ledger, Financial Reporting, Financial Accounting, Bookkeeping, Payroll, Data Entry, Financial Analysis, Access, Outlook, PowerPoint, Auditing, Time Management, Budgets, Microsoft Office
Education
Ball State University 2006 — 2012
BS, Accounting
Ball State University
Bachelor of Science (B.S.), Accounting
Moehn Management, Inc August 2011 - Present
Serco - North America May 2008 - June 2011
Sallie Mae January 2004 - March 2008
Skills
Security Clearance, Customer Service, Competitive Analysis, Team Leadership, Employee Relations, Financial Reporting, Accounting, PowerPoint, Word, Excel, Operations Management, Microsoft Word, Business Analysis, Management, Procurement, System Administration, Visio, Proposal Writing, Program Management, Project Management, Data Analysis, Access, Leadership, Risk Management, Team Building, Contract Management, Requirements Analysis, Finance, Quality Assurance, Business Strategy, Project Planning, Strategy, Analysis, Human Resources, Project Estimation, Performance Management, Business Process..., Management Consulting, Government Contracting, Mergers & Acquisitions, Financial Modeling, Training, Banking, Vendor Management, Business Development, Business Planning, Forecasting, Coaching, Change Management, Team Management
Education
Averett University 2000 — 2002
Bachelors, Business Administration
Jones County Junior College 1997 — 1999
Associates, Accounting
BookIt.com May 2013 - Present
Sallie Mae January 2002 - November 2010
7-Eleven September 2000 - December 2001
Rainbow Fashion July 2000 - November 2001
Skills
Analytics, Google Analytics, Analysis, Microsoft Excel, Online Marketing, Omniture, Data Analysis, Financial Analysis, Business Analysis, E-commerce, Project Management, Google Adwords, Microsoft Office, Sales, Access, Customer Service, Business Intelligence, Finance, Competitive Analysis, Market Analysis, Business Analytics, Statistical Modeling, SEM, Affiliate Marketing, Financial Services, Marketing, PPC, MySQL, Visual Basic, Tableau, Databases, Reporting, Visio, Public Speaking, PowerPoint, Pivot Tables, MS Excel Pivot Tables, Communication, National Electrical Code, Robert's Rules of Order
Education
Florida State University 2012 — 2012
Bachelor of Science (B.S.), Business Administration, 4.0
Gulf Coast Community College 2011 — 2012
Business, 4.0
Tom P Haney Technical Center 2011 — 2011
Certificate, Electricity
Penn State University 2004 — 2005
Business
Wilkes University 2002 — 2004
Business
Tidewater Community College 2000 — 2001
Business
Newaygo County Career Tech Center 1998 — 2000
Certificate, Business Applied Technology
Baker College of Muskegon 1998 — 1999
Business
Austin PrEP Access Project June 2015 - Present
Modis June 2015 - Present
Apple May 2012 - May 2014
Customer Research International March 2012 - May 2012
H&R Block January 2012 - March 2012
Media Science June 2011 - December 2011
Blizzard Entertainment January 2008 - October 2009
Sallie Mae January 2007 - August 2007
Kohl's Corp August 2006 - February 2007
Blimpie Corp April 2006 - January 2007
Skills
Research, Customer Service, SPSS, Qualitative Research, Data Analysis, Social Media, Microsoft Office, Writing, Training, Data Entry, Microsoft Excel, Statistics, Quantitative Research, Blogging, Epidemiology, Public Health, Social Sciences, Presentation, Technical Support, Management, Time Management, Public Speaking, Microsoft Word, Marketing, Leadership
Education
Texas State University-San Marcos 2012 — 2015
Honors in Bachelors of Science and Bachelors of Arts, Applied Sociology, Psychology, 3.5
Southwestern University 2011 — 2012
Psychology
Austin Community College 2010 — 2011
Psychology
Central Texas College 2004 — 2006
Social Sciences; Psychology
GEICO September 2015 - Present
Victory Automotive Group August 2014 - September 2015
Volkswagen of Muncie January 2014 - August 2014
Victory Automotive Group September 2010 - January 2014
Sallie Mae June 2009 - September 2010
Wal Mart Stores February 2009 - July 2009
Skills
Sales, Customer Satisfaction, Customer Retention, Negotiation, Financial Services, Automotive, Loans, Profit, Vehicles, Time Management, Automobile, Sales Process, Account Management, CRM, Dealers, Sales Management, Selling, Sales Operations, Dealer Management, Automotive Aftermarket, Warranty, Retail, Parts, Purchasing, Customer Service, Management, Team Building
Education
Ball State University 2005 — 2009
Bachelor of General Studies, Music, Business
GEICO September 2015 - Present
Allied Solutions LLC May 2015 - September 2015
Allied Solutions LLC October 2014 - September 2015
Sallie Mae May 2013 - May 2014
Skills
Customer Service, Employee Benefits, Access, Insurance, Leadership, Microsoft Excel, PowerPoint, Public Speaking, Team Building, Data Entry, Process Improvement
Education
Ball State University 2010 — 2014
Bachelor of Arts (B.A.), Criminal justice/Criminology
Muskegon High School 2006 — 2010
High School Diploma, General Studies
Schlumberger May 2013 - June 2015
Garmin International February 2008 - May 2012
Golf Course Superindents Association 1999 - 2007
Sallie Mae September 1995 - July 1999
Skills
Microsoft Office, Customer Service, Training, Social Media, Leadership, Management, Marketing, Marketing Communications
Education
Baker University 2007 — 2009
AAB, Business
USA Funds September 2014 - Present
ITT Educational Services, Inc. March 2011 - August 2014
Sallie Mae December 2005 - March 2011
Sallie Mae November 2002 - December 2005
Sallie Mae January 2001 - November 2002
Skills
Process Improvement, Customer Service, Call Center, Microsoft Office, Microsoft Excel, Team Leadership, Leadership, Visio, Project Management, Access, PowerPoint, Team Building, Training, Microsoft Word, Business Analysis, Call Centers, Coaching, Program Management, Management, Strategic Planning
Education
Indiana Wesleyan University's Adult Program 2013 — 2015
Bachelor of Science in Business Management, Business
Indiana Wesleyan University's Adult Program 2013 — 2015
Communications Certificate, Business
Ball State University 1998 — 2001
MarketSource Inc. February 2015 - Present
Verizon Wireless June 2009 - January 2015
Ball State University August 2005 - May 2009
Menards May 2008 - August 2008
Sallie Mae May 2007 - September 2007
Tradehome Shoes August 2002 - August 2003
Skills
Customer Service, Leadership, Sales, Customer Satisfaction, Marketing, Salesforce.com, Public Speaking, Critical Thinking, Teamwork, Retail, Management, Microsoft Office, Cold Calling, Account Management, Sales Management
Education
Kaplan University 2009 — 2011
M.B.A., Business Management
Ball State University 2005 — 2009
Bachelors, Marketing
Systems in Motion March 2014 - Present
On-Demand Technology Business Management (TBM) Software Company June 2010 - March 2014
USA Funds Services December 2005 - January 2010
Sallie Mae, Inc September 2005 - December 2005
Sallie Mae September 2003 - September 2005
Sallie Mae April 2001 - September 2003
Sallie Mae/USA Group November 2000 - April 2001
USA Group July 2000 - November 2000
USA Group August 1998 - June 2000
USA Group August 1997 - August 1998
Skills
SDLC, Process Improvement, Requirements Gathering, Business Analysis, Project Management, Databases, Testing, Leadership, SQL, Troubleshooting, Quality Assurance, Access, Team Building, Software Development, Management, Vendor Management, HTML, SharePoint, Visio, Software Project..., Quality Center, Software Documentation, Visual Basic, Web Applications, Requirements Analysis, SaaS, Business Intelligence, PMP
Education
Ball State University
Bob Jones University
University of Phoenix
Ball State University January 2013 - Present
Midwest POS Solutions, Inc January 2009 - January 2013
Blue Bottle Coffee Shop December 2007 - October 2008
Lifetouch National School Studios August 2007 - December 2007
Sallie Mae May 2007 - August 2007
Muncie Civic Theatre June 2005 - May 2007
Blue Bottle Coffee Shop September 2006 - April 2007
Normandy Flower Shop May 2005 - July 2005
Costume Shop, Ball State Dept. of Theatre & Dance June 2004 - May 2005
Lisa Murray, Mary Kay Sales Director May 2002 - August 2002
Skills
Hardware, POS, Windows, Photoshop, Microsoft Office, Mac, Customer Service, Microsoft Word, Microsoft Excel
Education
Ball State University 2001 — 2006
Bachelor's degree, Theatrical Design and Technology
SITA October 2013 - September 2014
Oversight Systems 2014 - 2014
Oversight Systems 2014 - 2014
NOAA May 2013 - September 2013
Sallie Mae February 2013 - April 2013
Security Finance April 2012 - September 2012
ADP November 2011 - March 2012
Cargill June 2011 - August 2011
Score Atlanta January 2010 - May 2010
Santa Cruz Sentinel 2009 - 2009
Skills
Writing Instructional..., Microsoft Visio, Adobe Captivate, Sports Articles, News Articles, Policies & Procedures, Policy, Magazine Articles, SharePoint, Captivate, Interviews, Management, Software Documentation, Change Management, Networking
Education
Georgia State University 2008 — 2010
Bachelor of Arts, English
Atlanta Metropolitan College 2006 — 2008
Bachelor of Science, Sociology
Sheftall & Torres, P.A. September 2013 - Present
Sheftall & Torres, P.A. February 2013 - September 2013
Florida Coastal School of Law August 2010 - May 2013
Law Office of Fred Tromberg May 2012 - August 2012
United States District Court for the Middle District of Florida September 2011 - November 2011
Sallie Mae 2009 - 2011
Maxon Corporation May 2003 - September 2006
Ball State University 2001 - 2006
Brooke & Cloyd, P.C. 2000 - 2002
Education
Florida Coastal School of Law 2010 — 2013
Juris Doctor, May 2013, Summa Cum Laude
Ball State University 2001 — 2006
Bachelor of Science (BS), Political Science
St. Lawrence Elementary
Wapahani High School
Haystak Digital Marketing February 2014 - Present
Leavenworth County Health Department December 2012 - July 2013
Sallie Mae May 2012 - November 2012
Sallie Mae April 2011 - November 2012
Sallie Mae April 2011 - November 2012
WESTERN EXTRALITE COMPANY June 2008 - November 2009
Western Extralite 2008 - 2009
AETNA RX HOME DELIVERY June 2007 - June 2008
Aetna 2007 - 2008
LAWRENCE SURGERY ASSOCIATES May 2003 - June 2007
Skills
Customer Service, Microsoft Excel, Call Center, Microsoft Office, Data Entry, Customer Satisfaction, Microsoft Word, Administrative..., Outlook, Sales, 10 Key, Leadership, Access, Spreadsheets, Lotus Notes, PowerPoint, Call Centers, Time Management, Process Improvement
Education
Baker University 2010 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.81
Franklin University 2008 — 2010
Bachelor of Science, Business Administration and Management, 3.21 GPA
Neosho County Community College 2003 — 2005
Associate of Applied Science, Business Administration and Management, General, 3.5
Tyco Integrated Security January 2011 - Present
Carrington Mortgage Services May 2008 - January 2011
Sallie Mae September 2007 - May 2008
HSBC January 2003 - August 2007
Skills
Leadership, Management, Team Building, Customer Satisfaction, Process Improvement, Account Management, Sales, Sales Management, Call Centers, Team Leadership, Strategic Planning, Risk Management, Project Management, Crisis Management, Loss Prevention, Large System..., Credit Analysis, Mergers & Acquisitions
Education
Ball State University 1998 — 2002
Bachelor of Science (BS), Public Relations/Image Management
Ball State University 1998 — 2002
BS, Public Relations/Image Management
American Family Insurance May 2013 - Present
Land Mark Real Estate June 2008 - November 2012
Farmers Insurance 2011 - 2012
Anderson Community Schools November 2008 - August 2009
Sallie Mae November 2007 - November 2008
Skills
Troubleshooting, Servers, Networking, Database Administration, Visual Basic, C#, Programming, Microsoft Office, Customer Service, Call Centers, Web Design, Visio, System Administration, Active Directory, SQL, Insurance, Leadership, Team Building, Sales, Property & Casualty..., Commercial Insurance, Life Insurance, Training, Marketing, Health Insurance, Sales Management, Liability, Disaster Recovery, Higher Education, Social Media, Workers Compensation, Event Planning, Research, Network Administration, Process Improvement, Fixed Annuities, SharePoint, Teamwork, Administration, Recruiting, Coaching, Analysis, Curriculum Design, Music Education
Education
Ball State University 2002 — 2009
General Studies, Music
Ivy Tech Community College 2002 — 2009
Associates of Applied Science, Information Systems
Jarden Leisure & Entertainment November 2014 - Present
Ball State University January 2014 - May 2014
Sallie Mae May 2009 - April 2011
Macy's October 2008 - February 2009
Tokyo Teriyaki June 2007 - September 2008
Kohl's Department Stores July 2006 - May 2007
Red Agave Restaurant August 2004 - July 2006
Indiana Mentor Network October 2002 - June 2004
Marsh Supermarkets December 2000 - May 2002
Skills
Microsoft Office, Windows 7, Windows XP Pro, Mac OS X, Photoshop, SPSS, Typing, Communication Skills, Organization, Time Management, Facebook, Social Media
Education
Ball State University 2010 — 2014
Bachelor's Degree, History, 3.47
Clatsop Community College 2007 — 2008
History, 4.0
USA Funds February 2010 - Present
Sallie Mae 1986 - 2010
Skills
Project Management, Management, Budgets, Process Improvement, Strategic Planning, Team Building, Leadership Development, Coaching, Customer Service, Leadership, Marketing, Marketing Strategy, CRM, Project Planning, Customer Satisfaction, Team Leadership, Cross-functional Team..., Training, Sales Management, Business Development, Sales, Change Management, Call Centers, Recruiting, Account Management, Program Management, Salesforce.com, Customer Retention, Business Analysis, Performance Management, New Business Development, Contract Negotiation, Event Planning, Organizational..., Risk Management
Education
Ball State University
BT Global Services December 2013 - Present
Telamon July 2011 - November 2013
TDS Telecommunications Corp. October 2010 - July 2011
Windstream Communications (formely Nuvox) July 2008 - October 2010
Sallie Mae July 2004 - June 2008
Skills
Project Management, Strategic Planning, Management, Account Management, Wireless, Customer Service, Networking, Vendor Management, Sales, Budgets, VoIP, Cisco Technologies, Proposal Writing, Negotiation, Customer Retention, Visio, CPE, Process Improvement, Team Leadership, Team Management, SharePoint, Telecommunications, Data Center, Cross-functional Team...
Education
Indiana University-Purdue University at Indianapolis 2009 — 2010
Certificate, Project Management
Ball State University
M.S., Information and Communication Science
Ball State University 1997 — 2002
B.S.
DFAS December 2012 - Present
Freedom Staffing May 2012 - December 2012
ExactTarget August 2011 - April 2012
Sallie Mae June 2009 - April 2011
Sallie Mae January 2005 - June 2009
Sallie Mae March 2002 - January 2005
Eli Lilly June 2001 - March 2002
Sallie Mae July 1997 - June 2001
Sallie Mae June 1994 - July 1997
Skills
User Acceptance Testing, Quality Center, Testing, Test Planning, SDLC, Software Documentation, Visual Basic, Software Development, Software Quality..., SQL, Business Analysis, Systems Analysis, Business Requirements, Requirements Analysis, SharePoint, Requirements Gathering, Visio, Quality Assurance, Software Project..., Databases, Integration, Microsoft SQL Server, Agile Methodologies, Oracle, System Testing, XML, Scrum, COBOL, Test Cases, Manual Testing, Web Services, .NET, Business Process, PL/SQL, Access, Mainframe, QTP, JCL, HP QTP
Education
Ball State University 2000 — 2001
Computer Programming Certificate, Computer Programming
Indiana University Bloomington 1988 — 1992
BS, Business Management
Bluefin Robotics September 2010 - Present
Trigen-Boston Energy Corporation - A Veolia Energy Company July 2006 - February 2010
National Facility Services, Inc. October 2004 - March 2006
Massachusetts Institute of Technology 2006 - 2006
UNICCO Service Company July 2000 - July 2004
Harbor Management March 1999 - July 2000
FP Staffing Group, Inc. January 1998 - October 1998
Sallie Mae November 1991 - October 1997
Skills
Financial Analysis, Forecasting, Financial Reporting, Accounting, Budgets, General Ledger, Managerial Finance, Accounts Receivable, Accounts Payable, Cash Flow, Business Planning, Analysis, Change Management, Operations Management, Process Improvement
Education
Babson College - Franklin W. Olin Graduate School of Business 2006 — 2009
Master of Business Administration (M.B.A.)
Northeastern University 1999 — 2006
BSBA Finance
Merrimack College
Roundpeg April 2015 - Present
Yellow Pages Group / Groupe Pages Jaunes – Canada April 2013 - April 2015
Self-Employed February 2013 - November 2013
Redcats September 2012 - December 2012
The Tampa Tribune October 2008 - May 2010
The Tampa Tribune March 2008 - October 2008
Starbucks January 2006 - March 2008
Sallie Mae September 2005 - January 2006
Indianapolis Woman May 2005 - July 2005
Education
Ball State University 2001 — 2005
Bachelor of Arts, Journalism and History
Indiana University-Purdue University at Indianapolis 2011 — 2012
Certificate, Technical Communication
Wealth Strategies, Inc April 2014 - Present
Youth Opportunity Center April 2013 - April 2014
Sallie Mae 2010 - 2012
Skills
Financial Services, Finance, Financial Analysis, Leadership, Financial Planning, Relationship Management, Investments, Accounting, Payments, Insurance
Education
Ball State University 2008 — 2012
Bachelor of Science (B.S.), History
White Lodging Services July 2014 - Present
Sallie Mae May 2011 - July 2014
Education
Ball State University 2011 — 2014
Bachelor of Science (B.S.), Hospitality Administration/Management
Ball State University 2011 — 2014
Bachelor of science, Hospitality and Food Management
Sallie Mae Data ArchitectSallieMae1981 - Present
Skills
SDLC, Data Modeling, Enterprise Architecture, Visio, Data Warehousing
Education
Ball State University 1971 — 1975
Prime Value Caribbean Group July 2010 - Present
Various Head Hunters/ Recruiting Firms March 2006 - July 2010
Treasury Department May 2005 - February 2006
Defense Contract Management Agency July 2004 - May 2005
Constella Group May 2003 - June 2004
ManPower / Account Temps November 2002 - April 2003
Freddie Mac June 1999 - October 2002
Sallie Mae July 1988 - February 1995
American Security Bank July 1986 - July 1988
CSX - Commercial Services, Inc. December 1983 - July 1986
Education
Averett University 1993 — 1995
Master of Business Administration (MBA), General Business and Computer Science
Mercer University 1981 — 1983
Bachelor of Business Administration (BBA), Major in Marketing and Management. Minor in Information Technology
Transportation Security Administration January 2005 - Present
U.S. Department of Education February 1997 - December 2004
Sallie Mae 1993 - 1996
Sallie Mae 1987 - 1989
Education
Ball State University 1977 — 1981
Great Plains Institute July 2013 - Present
Eureka Recycling January 2011 - June 2013
Green Institute October 2007 - February 2011
Clean Water Action June 1993 - October 2007
Higher Education Assistance Foundation August 1992 - June 1993
Texas Guaranteed Student Loan Corporation January 1991 - August 1992
Sallie Mae August 1989 - December 1990
Skills
Community Outreach, Sustainability, Renewable Energy, Energy Efficiency, Environmental Awareness, Non-profits, Environmental Policy, Energy, Solar Energy, Grant Writing, Fundraising, Community Development, Public Speaking, Research, Strategic Planning, Energy Policy, Sustainable Energy, Energy Conservation, Strategy, Volunteer Management, Program Management, Grants, Cleantech, Communication, Photovoltaics, Community Organizing, Public Policy, Environmental Education, Grassroots Organizing, Nonprofits, Program Development, Energy Audits, Green Building, Wind, Proposal Writing, Policy Analysis, Alternative Energy, Sustainable Development
Education
University of Minnesota-Twin Cities 1993 — 1995
B.S. Environmental Studies, Environmental Advocacy
Austin Community College 1991 — 1992
General Courses
White Bear Lake High School 1983 — 1986
Cartera Commerce, Inc July 2014 - Present
Sallie Mae May 2006 - June 2014
Deloitte 2003 - 2005
Fidelity Investments 1985 - 2002
Skills
Analytics, Financial Services, Strategy, CRM, Cross-functional Team..., Business Development, Marketing, Leadership, Online Marketing, Management, Product Development, Strategic Planning, Segmentation, Direct Marketing, Relationship Management, Vendor Management, Competitive Analysis
Education
Baldwin-Wallace College
Bachelor of Arts (BA), Sociology & Political Science
Interactive Intelligence September 2013 - Present
AFAS International Group, LLC December 2006 - Present
Latitude Software May 2011 - August 2013
Independent Consultant and Contractor January 2011 - May 2011
Sallie Mae February 2009 - January 2011
Ontario Systems May 2005 - December 2008
Muncie Power Products December 2003 - May 2005
Enron January 2000 - December 2001
United Space Alliance February 1999 - December 1999
Skills
Conceptual Modeling, Marketing, Strategic Planning, Management, Strategy, Business Planning, SDLC, Analysis, Analytics, Leadership, Integration, Team Building, Process Improvement, Requirements Analysis, Business Analysis, Business Intelligence, CRM, Project Management, Business Process..., Management Consulting, SaaS, Program Management, Testing, Product Management, Business Process, Databases, Software Development, ERP, Software Project..., Consulting, Microsoft SQL Server, Cloud Computing, Vendor Management, Enterprise Software, Agile Methodologies, IT Strategy
Education
Thomas J. Watson Fellow 1997 — 1998
Independent
Austin College 1993 — 1997
BA, Computer Science, Mathematics
Genesis10 August 2014 - Present
MILVETS Systems Technology, Inc. January 2014 - August 2014
Dairy Farmers of America January 2013 - January 2014
Dairy Farmers of America January 2010 - January 2013
Dairy Farmers of America April 2009 - January 2010
Sprint Nextel January 2007 - February 2009
Covansys July 2006 - December 2006
Sprint January 2003 - August 2006
Sprint January 2000 - January 2003
Sallie Mae September 1993 - July 1997
Skills
Business Process, Integration, Process Improvement, Project Management, Management, SAP, Test Management, Test Planning, Software Development, Training, PeopleSoft, Vendor Management, Systems Analysis, Testing, Strategy, Human Resources, Business Analysis, SDLC, Consulting, Requirements Analysis, Business Process..., ERP
Education
Baker University 1995 — 1996
MS, Business
University of Nebraska at Omaha 1988 — 1991
BS, Business
San Diego State University-California State University
AAA 2015 - 2015
Response Mine Interactive 2014 - 2014
BookIt.com 2007 - 2014
Sallie Mae 2004 - 2006
Global Experience Specialists (GES) 2003 - 2004
Enterprise Rent-A-Car 1999 - 2003
Skills
SEM, Web Analytics, Digital Marketing, Online Marketing, Excel, Microsoft Office, Google Adwords, Google Analytics, Google Docs, MSN AdCenter, Omniture, PPC Bid Management, Search Advertising, Analytic Thinking, SearchCenter, Cost Per Acquisition, Microsoft Excel, Marketing, Affiliate Marketing, Yahoo Search Marketing, PPC, Conversion Optimization, Online Advertising, Search, Analytics, Email Marketing, Copywriting, SEO, Advertising
Education
University of Central Florida 1995 — 1997
Bachelor of Science, Marketing
Auburn University
Bachelor of Science, Veterinarian Medicine
Interactive Intelligence June 2014 - Present
Interactive Intelligence January 2014 - Present
Interactive Intelligence August 2012 - June 2014
Interactive Intelligence December 2011 - July 2012
Sallie Mae March 2009 - November 2011
Ontario Systems September 2007 - December 2008
Ontario Systems May 2004 - August 2007
Ball State University August 2003 - May 2004
Ontario Systems May 2003 - August 2003
USAF August 2000 - August 2003
Skills
CRM, Visio, SharePoint, Team Leadership, Customer Service, Project Management
Education
Ball State University 2003 — 2004
Master of Science:, Information Communication Sciences
Ball State University - College of Business 2000 — 2003
MIS, Management Information Systems
DMI January 2012 - Present
Primescape Solutions, Inc. July 2003 - January 2012
Architech Corp August 2000 - July 2003
Blacksmith June 2000 - August 2000
Sallie Mae May 1998 - June 2000
The Orkand Corporation May 1996 - May 1998
Acorn Technologies May 1994 - May 1996
Perot Systems February 1989 - November 1993
Network Solutions May 1988 - February 1989
SAIC March 1985 - March 1988
Skills
Enterprise Architecture, Integration, Proposal Writing, SDLC, SharePoint, PMP, Program Management, Requirements Analysis
Education
Virginia Polytechnic Institute and State University 1978 — 1980
Averett University 1974 — 1978
BA, Mathematics, Accounting
George Washington High School 1970 — 1974
Sallie Mae April 2007 - Present
Sallie Mae 2007 - Present
Skills
Telecommunications, Project Management, Vendor Management, Process Improvement, Call Centers, Business Analysis, Analysis, Disaster Recovery, PowerPoint, SDLC
Education
Ball State University
Bachelor's degree, Business Administration and Management, General
Navient June 2005 - Present
Sallie Mae 2003 - 2005
Sallie Mae 1998 - 2003
Skills
Financial Analysis, Process Improvement, Business Analysis, Strategic Financial..., Budgets, Financial Reporting, Strategic Planning, Risk Management, Accounting, Finance, Access, Data Analysis, Financial Modeling, Hyperion Planning, Essbase, PeopleSoft, Visio, Project Management, Clarity, Workday, Financial Forecasting, Business Process..., Cost Accounting, Financial Accounting, Spend Analysis
Education
Butler University - College of Business Administration 1994 — 1997
Master's degree, Accounting and Finance
Ball State University 1989 — 1993
BS, Secondary Education
Sallie Mae 2003 - 2008
Indiana Business College 2000 - 2003
Miami University 1994 - 1997
Skills
Enrollment Management, Admissions, Leadership, Student Financial Aid, Student Recruiting, Public Speaking, Sales, Higher Education, Management, Retaining Customers, Strategic Planning, Adult Education, Campus, Coaching, Customer Service, Student Loans, CampusVue, Budgets, Career Development, Curriculum Development, Career Counseling, Student Affairs, Accreditation, Microsoft Excel, Staff Development, Team Leadership, Distance Learning, Academia, Call Centers, Team Building, Leadership Development, Sales Management, Training, Financial Analysis, Student Development, Marketing, Process Improvement, Credit, Resume Writing, Recruiting, Financial Aid..., Academic Administration
Education
Ball State University
Master's degree, Student Personnel Administration
Brazos HESC 2004 - 2008
Fleet Boston Financial 1999 - 2004
Sallie Mae 1995 - 1998
Shawmut Mortgage Corp. 1991 - 1994
Education
Babson College 1979 — 1983
CSCI Consulting, Inc. April 2015 - Present
Liberty Mutual February 2007 - October 2012
Sallie Mae 1999 - 2004
Skills
SDLC, Requirements Analysis, SQL, Agile Methodologies, SharePoint, Software Development, DB2, XML, Web Services, Testing
Education
Ball State University
Computer Science
Community Health Systems January 2014 - Present
Community Health Systems April 2010 - January 2014
Sallie Mae April 2009 - August 2010
Premiere Credit of North America June 2004 - June 2008
HealthSouth 1999 - 2003
Skills
HIPAA, Healthcare Information..., Process Improvement, Software Documentation, Project Management, Business Analysis, SQL, Microsoft Office, Data Analysis, Databases, System Administration, Troubleshooting, Requirements Analysis
Education
Auburn University 1992 — 1994
Music Theory & Composition / Computer Engineering
Honeywell FM&T September 2002 - Present
Honeywell FM&T 2002 - 2008
Huxtable September 1996 - September 2002
Sallie Mae May 1994 - September 1996
Education
Baker University 2007 — 2008
Masters, Business Administration
Baker University 1989 — 1994
BS, Education
Butler Community College 1988 — 1989
N/A, Baseball
First Merchants Corporation March 2012 - Present
First Merchants Corporation June 2008 - March 2012
Sallie Mae 2003 - 2008
BMG Entertainment December 2000 - July 2003
Skills
Process Improvement, Banking, PMP, Risk Management, Management Consulting, Finance, Call Centers, Management, Business Analysis, Project Planning, Customer Service, Team Leadership, Strategic Planning, Requirements Gathering, Operations Management, Portfolio Management, Software Documentation, Project Portfolio..., Access, Requirements Analysis, ITIL, Team Building, Financial Analysis, Budgets, Software Project..., Strategy, SharePoint, Credit, Commercial Banking, Integration, Product Management, Project Management, Loans, SDLC, CRM, Retail Banking, Cross-functional Team..., Training, Quality Assurance, Cash Management, Analysis, Internet Banking
Education
Ball State University 1983 — 1987
BS
Self Employed April 2014 - Present
Columbia State Community College April 2011 - April 2014
Art Institute July 2009 - April 2011
MedVance Institute July 2008 - July 2009
Sallie Mae 2003 - 2008
Tennessee State University 2000 - 2003
Austin Peay State University 1984 - 2000
Skills
Student Financial Aid, Admissions, Staff Development, Higher Education, Enrollment Management, Leadership, Leadership Development, Public Speaking, Student Affairs, Team Building, Training, Adult Education, Microsoft Office, Customer Service, Teaching, Academic Advising, Resume Writing, Management, Retaining Customers, Strategic Planning, Student Loans, Financial Aid..., Student Development, Coaching, Sales, Nonprofits, Campus, Student Recruiting, Marketing, CampusVue, Curriculum Development, Experience with Banner,..., Customer Retention
Education
Austin Peay State University 1994 — 1996
ms, health
Marshall University 1976 — 1980
ba, education
National Government Services February 2013 - Present
Sogeti May 2011 - January 2013
United Technologies Corporation September 2005 - May 2011
West Highland Technology, Inc. October 2003 - September 2005
Sallie Mae June 2001 - October 2003
Made2Manage October 1998 - May 2001
VASA Brougher 1998 - 1998
Johnson Matthey Electronics December 1996 - December 1997
Micron Technology May 1995 - December 1996
Applied Materials January 1994 - May 1995
Skills
SDLC, SharePoint, Microsoft SQL Server, PMP, Databases, TFS, SQL, Software Project..., SSRS, Oracle, CAML, ASP.NET, C#, VB.NET, ASP.NET MVC, Risk Management, Data Modeling, T-SQL, Adobe Creative Suite, Crystal Reports, BizTalk, WCF, SSAS 2008, SSIS, IIS, Web Services, jQuery, Scrum, Project Portfolio..., Agile Project Management, Team Foundation Server, ALM, ERP/CRM, PL/SQL, AJAX, PCI Compliance, PayPal, Earned Value Management, JavaScript, XML, Visual Basic, ADO.NET, LINQ, WPF, VBScript, Windows Mobile, CMMI, Healthcare Information..., EDI, Python
Education
The George Washington University - School of Business 2009 — 2012
Master of Science (M.S.), Project Management
Butler University 1998 — 2001
MBA, Finance
Washington State University 1991 — 1993
BS, Materials Science and Engineering
Ball State University 1989 — 1991
Pre-Engineering
Navient April 2014 - Present
Sallie Mae January 2009 - April 2014
Sallie Mae 2009 - July 2012
Ball State University September 2000 - April 2010
Ontario Systems May 2001 - December 2008
Skills
SQL, Crystal Reports, Requirements Analysis, Visio, SDLC
Education
Ball State University 1998 — 2000
Master of Arts, Training and Development
Stoneware Inc March 2010 - Present
Sallie Mae June 2009 - February 2010
Ball State University August 2008 - May 2009
Kroger November 2007 - January 2008
LaVille Elementary October 2007 - December 2007
Ball State University August 2005 - May 2006
Wal-Mart May 2005 - July 2005
Skills
Management, Operations Management, Human Resources, Research, Customer Service, Account Management, Virtualization, Finance, Salesforce.com, Active Directory, Solution Selling, System Administration
Education
Ball State University 2008 — 2009
Masters, Information and Communication Science
Ball State University - College of Business 2002 — 2006
Bachelor of Science, Information Systems Operations Management
PNC October 2009 - Present
Sallie Mae August 1990 - July 2008
Shelby Federal Savings Bank June 1980 - December 1988
Skills
Credit, Team Building, Coaching, Cross Selling, Lines Of Credit, Loans
Education
University of Indianapolis 1994 — 1996
MBA, Master of Business Administration
Ball State University 1976 — 1980
BS, Finance
WellPoint May 2009 - Present
Sallie Mae May 2007 - November 2008
Sallie Mae March 2004 - May 2007
Skills
Business Requirements, Visio, Requirements Gathering, User Acceptance Testing, Crystal Reports, Workforce Management
Education
Ball State University
Sallie Mae September 2006 - Present
Skills
Process Improvement, Leadership, Call Centers
Education
Indiana Wesleyan University 2008 — 2010
MBA, Management
Ball State University 2005 — 2006
MA, Political Science
Indiana University East 2000 — 2005
BA, History
Indiana University East 2000 — 2005
BS, Behavioral and Social Sciences
Anthem, Inc. July 2009 - Present
Sallie Mae November 2002 - July 2009
Skills
Executive Support, Confidentiality, Organized self-starter, Calendaring, Travel Arrangements, International Travel..., Expense Reports, Process Improvement, Event Planning, Customer Service, Presentation Preparation, Project Oversight, Project Management, Team Building, Budgets, Billing, Microsoft Office, Visio, SharePoint, PeopleSoft, Access
Education
Ball State University 1984 — 1987
BS, Interior Decorating and Business
Johnson Controls 2013 - Present
Traci Lynn Fashion Jewelry 2009 - Present
Johnson Controls 2010 - 2013
SynCare LLC 2010 - 2010
Stericycle 2006 - 2010
Sallie Mae 2004 - 2006
United Airlines 1996 - 2005
Skills
Microsoft Office, Excel, Customer Service, Word, Customer Relations, Employee Training, Development Of Employees, Staff Supervision, Visio, Captiva, Learning Management..., Organizational..., Organizational Learning, Leadership Development, Facilitators, Department Budgeting, Travel, Project Management, Problem Solving, Quality Management, Data Analysis, Financial Reporting, Pharmaceutical Industry, Airlines, Adult Education, Microsoft Excel, Training, Process Improvement, Microsoft Word, High Performance Teams, Performance Metrics, Manufacturing Operations, Rewards Programs, Employee Recognition, Compliance, Workshop Facilitation, Human Resources, Employee Relations, Coaching, Onboarding, Team Building, Leadership, Facilitation, Management
Education
Ball State University 2007 — 2013
Master of Art, Adult Education
Indiana University Purdue University at Indianapolis 2010 — 2010
Certificate, Human Resources Management
Tennessee State University 1989 — 1995
Bachelor of Science, Aeronautical and Industrial Tech Engineering
Whitehaven High School
High School Honors Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Citigroup Global Markets April 2014 - Present
Huntington National Bank August 2012 - April 2014
Charles Schwab August 2011 - August 2012
Ball State University October 2009 - May 2010
Sallie Mae October 2008 - October 2009
Citizens Exchange Bank June 2006 - August 2007
Skills
Series 7, Series 63, Bloomberg Terminal, Financial Analysis, Mutual Funds, Investments, Portfolio Management, Retirement Planning, Securities, Strategic Financial..., Credit Analysis, Commercial Lending, Asset Allocation, Commercial Banking, Loans
Education
Ball State University 2007 — 2011
Bachelor of Arts, Finance, Spanish
CFA Institute
CFA Level III Candidate
JP Morgan Chase March 2008 - November 2013
Sallie Mae February 2003 - March 2008
Sallie Mae July 1997 - March 2001
Sallie Mae April 1987 - March 1997
Skills
Call Center, Vendor Management, Call Centers, Credit, Team Building, Training, Process Improvement, Risk Management, Customer Service, Management, CRM, Team Leadership, Account Management, Customer Satisfaction, Microsoft Office, Financial Services, Operations Management
Education
Ball State University 1985 — 1986
General Studies/Elementary Education
Sallie Mae October 2013 - Present
Roche Diagnostics December 2012 - October 2013
Diverse Tech Services February 2012 - May 2012
Riverview Hospital August 2009 - February 2012
CCR Voice and Data 2007 - 2009
HPS Office Systems 2002 - 2007
Epson 1998 - 2002
Skills
Computer Hardware, Servers, Healthcare Information..., System Administration, Windows 7, Networking, XP, Technical Support, Solution Selling, Sales, Troubleshooting, IT Strategy, Sales Process, Software Implementation, Virtualization, End User Training, End User Sales, Help Desk Support, Instructor-led Training, Wireless Networking, Cisco Technologies, VMware, Microsoft Technologies, Cloud Applications, SharePoint, HPSM, Google Apps, Microsoft System Center...
Education
Indiana Institute of Technology 2010 — 2013
Bachelor of Science (B.S.), Business Administration and Management, General, cum laude
Aurora University
Yellow Pages Group August 2011 - Present
Premiere Credit of North America April 2011 - May 2011
Sallie Mae November 2006 - March 2011
Second Harvest Food Bank, Muncie, IN August 2006 - November 2006
CTB/McGraw-Hill, Indianapolis, IN May 2006 - November 2006
Associates in Behavioral Counseling August 2005 - February 2006
Ball State University August 1986 - July 2005
Thomson/Wadsworth, Boston, MA October 2004 - March 2005
Skills
Creative Writing, Copy Editing, Proofreading, Web Content, Press Releases, Adult Education, Adult Literacy, Online Research, computer assisted..., Grant Writing, Email Clients, University Teaching, Web Content Creation, Proposal Writing, Feature Articles, Non-profits, Instructional Manuals, Interview Preparation, Interview Skills, PowerPoint, Microsoft Word, Microsoft Office, Outlook, Groupwise, Community Outreach, Research, Fundraising
Education
Ivy Tech Community College 2004 — 2006
A.A., medical administrative assisting-coding
Indiana University Bloomington 1979 — 1982
M.S.Ed., English, secondary alternative education
Indiana University Bloomington 1976 — 1978
Bachelor's degree and master's degree, English literature
Indiana University Bloomington 1973 — 1976
B.A., English, psychology
Ball State University 1972 — 1973
Honors Program
Eli Lilly & Co March 2007 - Present
Sales Incentives January 2005 - March 2007
Sales Incentives October 2000 - December 2004
Sallie Mae August 1983 - October 2000
USA Group/Sallie Mae Corporation August 1983 - October 2000
Skills
Business Analysis, Testing, SharePoint, Quality Assurance, Business Intelligence, Project Management, Strategy, Project Planning, SDLC, Business Process, Vendor Management, Software Project..., Process Improvement, Cross-functional Team..., Leadership, Business Process..., Requirements Analysis, Requirements Gathering, Software Documentation, PMP, IT Strategy, CRM, Integration
Education
Ball State University 1975 — 1980
Ivy Tech
post; Bachelor's, Accounting
USA Funds September 2008 - Present
Sallie Mae January 2000 - September 2008
USA Group March 1985 - December 1999
Skills
Project Planning, Process Improvement, Team Building, Strategic Planning, Leadership Development, Policy, Leadership, Budgets, Customer Satisfaction, Change Management, Program Management, Coaching, Risk Management, Management, Team Leadership, Project Management, Staff Development, Organizational..., CRM, Cross-functional Team..., Business Development
Education
Ball State University 1971 — 1976
BS Cum Laude, Psychology and Social Work
Simon Property Group June 2014 - Present
Sallie Mae January 2014 - June 2014
Target October 2007 - June 2014
Ball State University August 2009 - December 2013
Live Nation Entertainment May 2010 - August 2012
CMG Worldwide December 2011 - January 2012
Skills
Higher Education, Student Affairs, Student Development, Residence Life, Research, SPSS, Teaching, PowerPoint, Microsoft Office, Student Leadership, Public Speaking, Photoshop, Statistics, Final Cut Pro, Microsoft Word, InDesign, Microsoft Excel, Adobe Creative Suite, Campus, Mathematica
Education
Ball State University 2009 — 2013
Bachelor's degree, Finance and Financial Management Services
Advance America January 2013 - Present
Premiere Credit of North America October 2012 - November 2012
Ball State University August 2002 - May 2012
YMCA 2005 - 2012
Sallie Mae 2008 - 2009
Skills
Collections, Financial Advisory, Team Leadership, Leadership Development, Consulting, FDCPA, FCRA
Education
Ball State University 2002 — 2012
Bachelor of Communication, Organizational Communication, General
Sallie Mae collectionsSallie MaeApril 2008 - Present
Education
Atlantic Cape Community College 2001 — 2002
social work
Tradesmen International May 2015 - Present
DJ Y2J Inc July 2004 - Present
Goldfish Swim School January 2015 - April 2015
Angie's List July 2012 - November 2014
Sallie Mae July 2007 - June 2012
Skills
Salesforce.com, Microsoft Office, Customer Service, Credit, Financial Analysis, Microsoft Excel, Risk Management, Banking, Process Improvement, Finance, Financial Services, Analysis, Customer Retention, Customer Satisfaction, Client Development, New Business Development, Business Strategy, Marketing, Marketing Strategy, Online Marketing, E-commerce
Education
Ball State University 2002 — 2004
Telecommunication Sales, Sales, Promotions, Production
Vincennes University 2000 — 2002
Associate's Degree, Broadcasting Sales
Navient November 2013 - Present
Sallie Mae October 2009 - November 2013
Sallie Mae October 2008 - October 2009
Associates in Mental Health 2004 - 2008
Wilsons Leather 2003 - 2004
Gap / Gap Inc. March 2001 - June 2003
Skills
Management, Curriculum Development, Training, Operations Management, Collections, Call Centers, Student Loans, Credit, Retail Category..., Marketing, Adult Learning Theory, Key Performance...
Education
Ball State University 2001 — 2006
Bachelor's Degree, Marketing
Sallie Mae October 2011 - Present
Education
Avila University
Bachelor of Arts, Business
Metropolitan Community College-Penn Valley
Associate Degree, Liberal Arts
Sallie Mae August 2010 - Present
SallieMae Servicing, Inc August 2010 - Present
Sallie Mae March 2005 - August 2010
Sallie Mae August 1998 - June 2001
USA Group Inc April 1998 - June 2001
Consumer Market Development February 1996 - April 1998
Consumer Market Development October 1994 - February 1996
Sallie Mae October 1993 - October 1994
Consumer Market Development October 1992 - October 1993
Consumer Market Development August 1991 - October 1992
Skills
Microsoft Works, Microsoft Office, Press Releases
Education
Ball State University 1987 — 1991
Bachelor of Arts, Journalism - Publi Relations
Ball State University
Bachelor of Arts, Journalism; Public Relations
Lawrnece North High School 1984 — 1987
Sallie Mae 1998 - 2014
Clawson Communications Inc. 1995 - 1998
h.h. gregg 1994 - 1995
Skills
Cabling, Team Leadership, Customer Service, End User Training, Call Accounting, IP PBX, Voice Mail, Call Management System, Production Planning, Vendor Relationship..., Purchasing Negotiation
Education
IUPUI 1992 — 1992
General Studies
Ball State University 1989 — 1991
Business
Pendleton Heights High School 1985 — 1989
Yes, College/University Preparatory and Advanced High School/Secondary Diploma Program
Xerox April 2013 - Present
Sallie Mae March 2013 - April 2013
Vertafore 2009 - March 2013
Skills
Software Development, Call Centers, SDLC, Insurance, Salesforce.com, Customer Service, SharePoint, Microsoft SQL Server, Software Documentation, Visio, Cloud Computing, Leadership, Vendor Management, Management
Education
Ball State University
Fresenius Medical Care 2013 - Present
Covidien 2009 - 2012
Ark-Les Corporation October 2008 - March 2009
Sallie Mae 2005 - 2008
Shamrock Industries Sale, div David Gooding Inc 2003 - 2005
Polaroid 1990 - 2002
Skills
Accounts Receivable, Accounts Payable, Financial Analysis, Financial Reporting, Metrics, Supervising, Variance Analysis, Account Reconciliation, Root Cause Analysis, JD Edwards, SAP, Salesforce.com, Microsoft Excel, Accruals, Physical Inventory, Expense Reports, Process Improvement, Forecasting, Department Budgeting, Month End Close, Freight Claims, Freight Payment, Sarbanes-Oxley, Journal Entries
Education
Ashworth University
CERTIFICATE, Accounting
Curry College 1985 — 1986
Business Administration and Management, General
Quincy College 1982 — 1984
Associate of Science (A.S.), Business Administration and Management, General
Sallie Mae May 2008 - October 2012
AMS Mobile Sound February 2006 - December 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Public Speaking
Education
Ball State University 1985 — 1996
Bachelor's degree, Food Management
Sallie Mae January 2005 - Present
EDS October 1989 - January 2005
Amoco Corporation January 1986 - October 1989
Fermilab June 1984 - October 1986
Skills
COBOL, CICS, DB2, JCL, REXX, Visual Studio, CLIST, RACF, Access, Visual C++, Fortran, Mobile Devices, PL/1
Education
Ball State University
Master of Business Administration (M.B.A.), 3.62 / 4.0
Eastern Illinois University
Bachelor's Degree, Computer Science
Apple Tree Childcare Development Center YMCA August 2014 - Present
Sallie Mae March 2013 - April 2014
Education
Ball State University 1998 — 2003
Bachelor's degree, Early Childhood Education and Teaching
USA Funds March 2015 - Present
OfficeTeam December 2012 - Present
CNO Financial Group February 2008 - August 2012
Sallie Mae February 2007 - February 2008
Charles Schwab April 2006 - December 2006
Anthem December 2002 - April 2006
United Airlines January 1999 - January 2003
Skills
Customer Service, Sales
Education
Ball State University 1995 — 1998
Bachelor of Science (B.S.), Legal Assistant/Paralegal
Indiana State University 1993 — 1995
Sallie Mae May 1998 - Present
Skills
SDLC, Information Security, Disaster Recovery, SharePoint, Software Documentation, Access, Visio
Education
Ball State University 1985 — 1990
Bachelor of Science (B.S.), Social Work
Frontier Farm Credit January 2006 - Present
Security Benefit 2000 - 2002
Sallie Mae 1990 - 2000
Skills
Microsoft Office, Finance, Microsoft Excel, PowerPoint, Management, Outlook, Customer Service, Leadership, Research, Microsoft Word, Process Improvement
Education
Baker University 1994 — 1996
Master of Business Administration (M.B.A.), Busines
Baker University 1984 — 1988
Bachelor's Degree, Business Administration and Management, General
Navient September 2013 - Present
Sallie Mae December 2012 - September 2013
Sallie Mae May 2011 - December 2012
Skills
Operations Management, Team Management, Risk Assessment, Collections, Administrative Work
Education
Ball State University 2007 — 2011
Bachelor of Fine Arts (BFA), Painting
Ball State University - College of Business