Sallie Mae
Industry: Consumer banking company
DescriptionSLM Corporation is a publicly traded U.S. corporation that provides consumer banking. Its nature has changed dramatically since it was set up in 1973. At first, it was a government entity that serviced federal education loans. Headquarters: Newark, Delaware, United States CEO: Raymond J. Quinlan Founded: 1972 Subsidiaries: Upromise, General Revenue Corporation,
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Sallie Mae Employees
JLA Health Stop April 2000 - Present
JLA Health Stop January 1987 - Present
Lubar-Alvarez Enterprises October 1988 - March 2000
Sallie Mae February 1980 - August 1987
Skills
Nutritional Counseling, Business Development, Teaching, Teaching Workshops, Customized Workshops, Motivational Speaking, Helping Others Succeed, Having Fun, Entrepreneurship, Supplements, Health, Pain Management, Leadership, Training, Marketing, Treatment, Strategic Planning, Social Networking, Small Business, Holistic Health, Personal Development, Leadership Development, Stress, Time Management, Lifestyle, Wellbeing, Meditation, Lifestyle Coaching, Fitness, Stress Management, Wellness Coaching, Public Relations, Marketing Strategy, Fundraising
Education
University of Maryland College Park 1972 — 1975
n/a, Accounting for CPA Exam
The George Washington University 1962 — 1964
BA, American Studies
Smith College 1960 — 1962
2 years, Music and American Studies
Empire Web marketing
Ascension Health 2013 - Present
Ascension Health September 2013 - December 2013
HP Products / Robert Half August 2013 - September 2013
Availity February 2013 - August 2013
Roeing Corporation April 2012 - February 2013
First Merchants Corporation March 2009 - April 2012
Sallie Mae February 2007 - February 2009
OrthoIndy May 2004 - February 2006
Bell Techlogix, Inc. April 2003 - April 2004
Spokane Falls Community College, Ivy Tech January 2001 - December 2003
Skills
IT Management, Network Architecture, Project Management, Strategic Planning, Databases, Hardware Support, Team Management, Windows Server, Microsoft Office, Application Architecture, IT Operations, Health Care Systems, Database Administration, IT Recruitment, Server Architecture, Programming, Technical Support, Strategic Hiring, Business Process..., Continuous Improvement, Risk Management, Software Quality..., Information Technology, Business Analysis, Windows, SQL, Software Documentation, SDLC, Access, Scrum, Troubleshooting, Prioritize Workload, PowerPoint, Microsoft Excel, Outlook, IIS, CSS, SSIS, Help Desk Support, ITIL Certified, Active Directory, MS Reporting Services, Microsoft SQL Server, Supervisory Experience, SharePoint, .NET, Agile Methodologies, ASP.NET
Education
Spokane Falls Community College 2001 — 2002
of a certificate, called "Computer Applications Specialist
Owen Valley High School 1985 — 1989
Academic, Graduate
Blackboard October 2012 - Present
Higher One October 2011 - October 2012
Kids@Core 2011 - 2012
Greenwood & Hall January 2011 - August 2011
Sallie Mae September 2007 - November 2010
Nelnet January 2006 - September 2007
Chela Education Financing September 2003 - November 2005
Sallie Mae September 2001 - September 2003
Sallie Mae January 2000 - August 2001
College Board Government Relations Network January 1996 - January 1999
Skills
Higher Education, Strategic Planning, Loans, Sales Management, New Business Development, Marketing Strategy, Team Building, Problem Solving, Consultative Selling, Account Management, Negotiation, Contract Negotiation, Solution Selling, Staff Development, Market and..., Marketing, Community Outreach, Sales, Leadership, Selling, Training, Policy, Public Speaking, Sales Operations, Management, Business Development, Entrepreneurship, Nonprofits, Operations Management, Strategic Partnerships, Program Development, Team Leadership, Project Management, Recruiting, Change Management, Leadership Development, Customer Service, CRM, Budgets, Lead Generation, Customer Retention, Coaching, Executive Management, Strategy, Competitive Analysis, Salesforce.com, Sales Process, Start-ups, Cross-functional Team..., Program Management
Education
University of Arizona 1989 — 1992
BA, English Literature - Honors Program
Southwestern University 1988 — 1989
English
St. Mary's University
Bachelor of Arts; Master's Degree, English Literature
MHMR of Tarrant County July 2015 - Present
Success Avenue Incorporated July 2014 - Present
McCullough Center for Mental Health Services March 2015 - June 2015
Communities In Schools of San Antonio October 2009 - August 2014
The Vine Wellness Group February 2012 - July 2014
The Children's Bereavement Center of South Texas March 2007 - September 2009
Today's Staffing March 2006 - March 2007
Sallie Mae August 2003 - July 2004
Killeen ISD August 2002 - May 2003
Skills
Expressive Arts, Grief Counseling, Anger Management, Youth Work, Non-profits, Play Therapy, Psychotherapy, Nonprofits, Grant Writing, Social Services, Case Managment, Data Entry, Case Management, Group Therapy, Adolescents, Mental Health Counseling
Education
St. Mary's University 2008 — 2010
Master of Arts (M.A.), Community Counseling
UTSA 2004 — 2008
Bachelor of Arts (B.A.), Psychology
Prysm Inc. May 2015 - Present
http://www.masonshewman.com December 2013 - Present
Appirio August 2014 - April 2015
Appirio 2014 - 2015
Allegient, LLC August 2011 - December 2013
ADESA August 2007 - August 2011
ShewDesign, Inc. October 2006 - October 2007
Sallie Mae October 2005 - October 2006
eTapestry 2005 - 2006
San Diego Gas & Electric January 2003 - October 2004
Skills
CSS, Flash, JavaScript, Graphic Design, User Experience, Content Management, HTML, SEO, Analytics, Browsers, Social Media Integration, Web Design, Web Services, Ninja Skills, User Interface Design, XML, Visio, Web Development, jQuery, HTML 5, Requirements Analysis, SharePoint, Information Architecture, AJAX, Mobile Applications, User Interface
Education
Indiana University School of Informatics - Indianapolis 2004 — 2006
New Media
Defense Information School (DINFOS) 1998 — 1998
Electronic Journalism
Taylor University 1996 — 1998
Commercial furniture solutions March 2014 - Present
HEB February 2010 - March 2014
Sallie Mae January 2009 - February 2010
Izzy+ February 2004 - February 2009
Skills
Customer Experience, Warehouse Control, Manufacturing, Call Centers, Computer Proficiency, Coordination, Technical Support, Telephone Skills, Customer Service, Time Management, Troubleshooting, Continuous Improvement, Sales, Customer Satisfaction
Education
Temple College
In Progress, Computer Systems Networking and Telecommunications
FORTIS Colleges and Institutes September 2009 - August 2014
Kaplan Higher Education September 2008 - September 2009
Sallie Mae September 2005 - December 2008
Daymar College May 2003 - September 2005
Skills
Student Financial Aid, Enrollment Management, Title IV, NSLDS, Campus, Admissions, Retaining Customers, Student Affairs, Financial Aid..., Higher Education, Staff Development, Student Loans, Student Recruiting, Datatel, Adult Education, Educational Leadership, Academia, Higher Education Policy, Public Speaking, Training, Academic Advising, Accreditation, CampusVue, Coaching, Customer Retention, Employee Training, Leadership, Leadership Development
Education
Sullivan University 2013 — 2014
Master of Business Administration (M.B.A.), Accounting
Tennessee State University 2001 — 2005
Bachelor of Science; B.S, Interdisciplinary Studies
Parker High School 1993 — 1997
General Dynamics Information Technology September 2013 - Present
The News Herald October 2012 - 2013
BookIt.com February 2012 - October 2012
Sallie Mae 2000 - 2012
Sallie Mae 2000 - 2012
Skills
Data Analysis, SDLC, Analytics, Financial Services, Business Analysis, Requirements Gathering, Team Management, Project Management, Call Centers, Account Management, Leadership, Process Improvement, Analysis, Business Process, Customer Service, Digital Marketing, Management, Project Planning, Quality Assurance
Education
Southern New Hampshire University 2013 — 2015
Expected, ABA
United States Air Force 1997 — 2000
Information Management, Information Security Specialist, E-4 Sr. Airman
ACS, a Xerox Company September 2013 - Present
ACS, a Xerox Company April 2012 - September 2013
ACS, a Xerox Company February 2011 - April 2012
Sallie Mae October 2009 - January 2012
SallieMae July 2008 - September 2009
Sallie Mae Lynn Haven FL November 2006 - 2008
Skills
Program Management, Testing, Business Analysis, SDLC, Software Documentation, Call Center, Requirements Gathering, Process Improvement, Requirements Analysis, Management, Team Leadership, Quality Assurance
Education
College of St. Catherine 2001 — 2005
BA Art, Concentration in Graphic Design / Minor, Communication
Navient March 2014 - Present
Sallie Mae May 2012 - March 2014
Sallie Mae March 2010 - May 2012
Barclaycard June 2008 - March 2010
CSC May 2006 - June 2008
Daimler Chrysler April 2004 - May 2006
Mercedes-Benz USA December 2002 - April 2004
Skills
Strong Customer Service, Microsoft Office, Multitasker, Fast Learner, Excellent Phone Skills, Customer Service, Banking, Credit, Financial Risk, Financial Services, Management, Financial Analysis, Microsoft Excel, Human Resources
Education
Springfield College 1998 — 2002
Bachelor's degree, Psychology
GM Nameplate July 2010 - Present
AutoNation January 2009 - December 2009
Sallie Mae June 2006 - October 2008
Northwest Education Loan Association(NELA) June 2000 - June 2006
Boeing Employees Credit Union January 1998 - May 2000
KeyBank April 1995 - December 1997
Skills
Digital Printing, Account Management, Color Management, Manufacturing, Cross-functional Team..., Customer Service, Lean Manufacturing, Customer Satisfaction, Troubleshooting, Sales, Trade Shows, Product Development, Leadership, Team Building, Sales Management, New Business Development, Project Management, Continuous Improvement, Program Management
Education
South Seattle Community College
Accounting and Finance
Aurora Flight Sciences Corporation January 2014 - Present
CARFAX February 2012 - August 2013
M.C. Dean, Inc. December 2008 - February 2012
Intersections Inc. March 2008 - December 2008
Verizon Business March 2004 - December 2007
Sallie Mae June 1989 - July 2003
Skills
Accounts Receivable, Invoicing, Accounting, Account Reconciliation, Cost Accounting, Process Improvement, Internal Controls, Microsoft Excel, Accounts Payable, General Ledger, Variance Analysis, Microsoft Word
Education
Strayer University 1999 — 2002
Accounting
WellPoint June 2009 - Present
JPMorgan Chase May 2007 - May 2009
Sallie Mae July 1988 - May 2007
Skills
SDLC, Software Development, Management, PMO, PMP, Software Project..., Vendor Management, Visio, Project Portfolio..., IT Strategy, Business Analysis, Enterprise Architecture
Education
Taylor University 1984 — 1988
Bachelor of Science (B.S.), Computer Science, Systems
The Leadership Link April 2008 - Present
Sallie Mae 2013 - 2013
GE Healthcare 2005 - 2008
Washington Mutual 2002 - 2004
The Leadership Link 1999 - 2002
Sanga International 1998 - 1999
GE Capital 1997 - 1998
Minnesota Valley Engineering (MVE) Inc. 1996 - 1997
General Mills 1985 - 1996
Skills
Organizational..., Business Transformation, Talent Management, Performance Management, Succession Planning, Leadership Development, Human Resources, Strategic Planning, Employee Relations, Change Management, Instructional Design, Strategic Human..., Human Capital Consulting, Mergers & Acquisitions, Performance Management..., Leadership Assessment &..., Learning & Development, Labor & Employee..., Training, Workshop Facilitation, Process Improvement, Leadership, Personnel Management, Strategy, Human Capital, HR Consulting, Organizational..., Employee Benefits, Project Management, Executive Coaching, Employee Engagement, Coaching
Education
Syracuse University
B.S. & B.L.A., Environmental Science, Landscape Architecture
The Ohio State University - The Max M. Fisher College of Business
Masters, Business Administration
University of South Florida, College of Education
M. Ed, Educational Technology (2013)
Tara2Assist 2012 - Present
CarePlus Health Plan July 2005 - April 2012
CarePlus Health Plan July 2001 - July 2005
Physicians Healthcare Plans Inc December 2000 - May 2001
Physicians Healthcare Plans Inc June 1998 - December 2000
Physicians Healthcare Plans Inc May 1997 - June 1998
Physicians Healthcare Plans Inc May 1996 - May 1997
Sallie Mae June 1992 - April 1996
Skills
Data Entry, Microsoft Excel, PowerPoint, Data Analysis, Medical Terminology, Auditing, Microsoft Word, QuickBooks, Medicare Reimbursement, Contract Management, Pivot Tables, Formulas, Microsoft Access, Database Design, Query Writing, Project Management, Appointment Scheduling, Letter Writing, Proofreading, Policy Writing, Policy Review
Education
University of Phoenix 2007 — 2013
Bachelor of Applied Science (BASc), Health/Health Care Administration/Management, 3.85
Southeast Community College 1990 — 1991
Associate of Arts and Sciences (AAS), Business Administration/Accounting
Sallie Mae June 2015 - Present
AOL Inc. January 2014 - June 2015
Marriott International March 2011 - December 2013
Marriott International December 2007 - March 2011
Marriott International March 2006 - December 2007
Marriott International January 2005 - March 2006
CEDPA January 2004 - January 2005
Medco Exploration & Production (The largest domestic private oil and gas company in Indonesia) June 2000 - July 2001
KPMG International October 1998 - May 2000
Skills
Internal Controls, Accounting, Auditing, Internal Audit, Data Analysis, CPA, Financial Reporting, Financial Accounting, GAAP, Sarbanes-Oxley Act, Financial Analysis, Managerial Finance, Forecasting, Budgets, Cost Accounting, Corporate Finance, Financial Statements, IT Audit, Finance, US GAAP, Financial Audits, Sarbanes-Oxley, External Audit, Account Reconciliation, Financial Modeling, Management, Due Diligence, Analysis, Valuation, Bank Reconciliation, Risk Assessment, Cash Flow, Variance Analysis, General Ledger, Consolidation
Education
State University of New York at Buffalo - School of Management 2001 — 2003
MBA, Finance, 3.86
University of Indonesia 1994 — 1998
Bachelor, Accounting
Sallie Mae October 2013 - Present
Computershare February 2012 - September 2013
SCSU Journalism Department September 2007 - December 2011
Brockton Day Nursery August 2011 - September 2011
Southern Connecticut State University 2007 - 2011
Shaws Supermarket July 2005 - June 2007
Skills
Microsoft Office, PowerPoint, Photoshop, Video Editing, Soundtrack Pro, Final Cut Pro, Windows Movie Maker, Mac
Education
Southern Connecticut State University 2007 — 2011
Bachelor of Science (B.S.), Broadcast Journalism
Southern Connecticut State University 2007 — 2011
Bachelor of Science, Journalism
Spear, Inc. September 2014 - Present
Convergenz, LLC January 2013 - September 2014
IT Consulting – Privately Owned April 2012 - January 2013
Verizon Business June 2011 - March 2012
Strategic Staffing Solutions "S3" April 2011 - June 2011
Qwest 2000 - 2010
UUNET 1998 - 2000
SIGNAL Corporation 1996 - 1998
Sallie Mae 1993 - 1996
Grumman Aerospace 1991 - 1993
Skills
Program Management, Vendor Management, Project Management, Resource Management, Integration, Business Alignment, System Migration, Cost Models, Telecommunications, VoIP, Managed Services, Cloud Computing, PMP, ITIL, IP, Network Engineering, Project Portfolio..., Cisco Technologies, Unix, Data Center, CRM, Ethernet, Management, Project Planning, Requirements Analysis, Software Documentation
Education
Certification, ITIL Foundation V3 2011 — 2011
Strayer University 1995 — 1999
Yes, Computer Information Systems
Sallie Mae April 2015 - Present
Sallie Mae May 2014 - April 2015
Sallie Mae October 2013 - May 2014
SECU July 2009 - July 2013
Bankers Life and Casualty Company October 2008 - June 2009
SUNY Oneonta December 2004 - May 2008
Skills
Banking, Loans, Credit, Mortgage Lending, Financial Analysis, Credit Analysis, Consumer Lending, Investments, Strategic Financial..., Credit Risk, Retail Banking, Finance, Loan Origination, Commercial Banking, Risk Management, Insurance, Retirement Planning, Portfolio Management, Underwriting, Cash Management, Life Insurance, Financial Advisory, Estate Planning, Financial Services, Valuation, Financial Risk, Sales, Public Speaking, Customer Service
Education
Jack Welch Management Institute 2014 — 2017
Master of Business Administration (MBA), Business Administration and Management, General
SUNY Oneonta 2004 — 2008
Bachelor of Arts (B.A.), Anthropology
Half Hollow Hills High School East 2000 — 2004
High School/Secondary Diplomas and Certificates
TCC Software Solutions September 2011 - Present
Sallie Mae June 1988 - March 2011
Education
Taylor University 1984 — 1998
BS Computer Science, Computer Science and Math
Indiana University-Purdue University of Indianapolis
BS; Masters classes, Computer Science Math
Sallie Mae December 2007 - Present
Putnam Investments September 1994 - September 2007
Proteon 1990 - 1994
Prime Computer September 1988 - November 1990
Harvard Business School Press 1984 - 1988
Northeastern University Press 1979 - 1984
Skills
Advertising, Editing, Corporate Communications, Non-profits, Media Relations, Nonprofits, Social Media Marketing, Marketing, Financial Services, Marketing Communications, Mutual Funds, Newsletters, Strategic Planning, Strategy, Publishing, Internal Communications, Writing, Management
Education
Simmons College
Masters, Communications
University of Massachusetts, Amherst
B.A., Communications
Carestream March 2014 - Present
SRCTec, Inc September 2010 - March 2014
JAS Recruitment November 2009 - September 2010
Penn Traffic March 2008 - November 2009
Sallie Mae October 2004 - March 2008
City of San Diego January 2003 - June 2004
Courtesy Mortgage Company 2002 - 2003
Skills
Financial Reporting, Cross-functional Team..., Financial Analysis, General Ledger, Managerial Finance, Forecasting, Analysis, Recruiting, Budgets, Process Improvement, Finance, Accounting, Six Sigma, Auditing, Strategic Planning, Financial Statements, Variance Analysis, Cost Benefit, Hyperion Enterprise, Training, Strategic Financial..., Management, Payroll, Financial Accounting, Financial Forecasting, Project Planning, Sarbanes-Oxley Act
Education
Syracuse University - Martin J. Whitman School of Management 2011 — 2014
Master of Business Administration (MBA), Finance, General
State University of New York College at Geneseo 1998 — 2002
BA, Economics
Oneida High School
Stinger Ghaffarian Technologies (SGT) February 2014 - Present
MacroSys Research and Technology March 2011 - Present
Teen Voices, Inc. September 2010 - March 2011
Teen Voices September 2009 - August 2010
Sallie Mae June 1999 - November 2008
Nellie Mae January 2000 - January 2005
Nellie Mae January 1992 - December 1999
Nellie Mae January 1987 - January 1992
American Student Assistance January 1975 - January 1987
Skills
Strategic Planning, Project Management, Process Improvement, Cross-functional Team..., Business Analysis, Change Management, Training, Requirements Analysis, Analysis, Management, Program Management, Team Building, Customer Service, Business Process, Leadership, Operations Management, Call Centers
Education
Horace Greeley
St. Lawrence University
B.A., English
Reduction of Uncertainty 2013 - Present
Communicate By Design, LLC January 1991 - December 2013
Mooring Financial Corporation 1990 - 1993
Sallie Mae 1989 - 1990
Perpetual Savings Bank 1985 - 1989
Pentagon Federal Credit Union 1980 - 1985
Skills
Newsletters, Graphic Design, Fundraising, Leadership, Nonprofits, Marketing Communications, Public Relations, Strategic Communications, Market Analysis, Editorial, Event Planning, Strategic Planning, Event Management, Marketing, Small Business, Budgets, Graphics, Media Relations, Press Releases, Social Media Marketing, Proposal Writing, Print Management, Non-profits, Public Speaking, Advertising, Copywriting, Volunteer Management, Community Development, Public Policy, Government, Social Networking, Entrepreneurship, Corporate Communications, Trade Shows, Leadership Development, Crisis Communications, Email Marketing, New Business Development, Marketing Strategy, Community Outreach, Adobe Creative Suite, Publications, Meeting Planning, Message Development, Commercial Lending, Consumer Lending, P&L Financial Management, Direct Mail, P&L Management, Financial Management...
Education
State University of New York College at Potsdam 1972 — 1976
BS, Psychology
Baptist Health System School of Health Professions June 2008 - Present
Sallie Mae February 2005 - April 2008
St. Mary's University Office of Financial Assistance August 1990 - January 2005
Skills
Financial Aid, Administration, Staff Development, Community Outreach, Program Management, Management, Public Speaking, Student Financial Aid, Student Affairs, Higher Education, System Administration, Recruiting, Campus, Program Development, Team Building, Leadership Development, Leadership, Training, Strategy, Admissions
Education
St. Mary's University 1983 — 1987
BBA, Marketing
Genuine Parts Company April 2015 - Present
RentPath (Formerly PRIMEDIA) October 2013 - Present
RentPath July 2010 - October 2013
Alpla Inc. October 2005 - June 2009
Sallie Mae April 2003 - April 2005
Washingtonpost.Newsweek Interactive 1999 - 2003
Skills
Accounts Receivable, Accounts Payable, Salesforce.com, Time Management, Customer Service, Outlook, Account Management, Microsoft Excel, Account Reconciliation, Microsoft Office, Team Building, Customer Satisfaction, Team Leadership, Accounting, Sales, General Ledger, Cash Receipts, Bank Reconciliation, Microsoft Word, Process Improvement, Process Management, Balance Sheet, Income Statement, Revenue Analysis, Month End Close, 1099 Preparation, Collections, Great Plains Software, Staff Supervision, Subject Matter Experts, Interviews, Aging Reports, Call Centers, Performance Metrics, Amortization Schedules, Fixed Asset Depreciation, Leading Meetings, Employee Training
Education
South Carolina State University 1989 — 1993
Bachelor of Science, Business Administration
Citizens Bank September 2013 - October 2015
Kemper Direct Insurance January 2011 - September 2013
Sallie Mae May 2009 - August 2009
Susquehanna University Admissions Office May 2007 - May 2009
Skills
Time Management, Microsoft Office, Customer Service, Microsoft Word, PowerPoint, Leadership, Research
Education
Susquehanna University
Bachelor of Arts, Communications
Sirius Computer Solutions April 2015 - Present
Sirius Computer Solutions January 2011 - Present
Fossil Group, Inc. May 2014 - March 2015
Wegmans Food Markets October 2013 - February 2014
Premier, Inc June 2013 - October 2013
Sallie Mae December 2012 - June 2013
Harris Teeter January 2012 - May 2013
Providence Health & Services December 2012 - March 2013
Time Warner Cable January 2011 - December 2011
Credit Suisse June 2010 - January 2011
Skills
Data Warehousing, ETL, Data Modeling, Business Intelligence, Informatica, Data Integration, Databases, SDLC, Integration, SQL, PL/SQL, SSIS, Unix Shell Scripting, Netezza, Visio, Erwin, Business Intelligence..., ODS, Oracle SQL, Shell Scripting, Netezza Stored..., NZSQL, Splunk
Education
Southern New Hampshire University 1992 — 1996
BS, Computer Information Systems
Southern New Hampshire University 1992 — 1996
Minor, Accounting
Biddeford High School 1988 — 1992
High School Diploma, Computers
Berkeley College February 2010 - Present
EDFUND February 2004 - February 2010
Sallie Mae April 1999 - February 2004
Skills
Higher Education, Team Building, Training, Public Speaking, Leadership, Staff Development, Research, Student Affairs, Adult Education, Coaching, Microsoft Office, Enrollment Management, Student Recruiting, Program Management, Admissions, Team Leadership, Leadership Development, Strategic Planning
Education
St. John's University 2006 — 2010
Master’s Degree, Library and Information Science
State University of New York at New Paltz 1978 — 1984
Bachelor’s Degree, Art History, Criticism and Conservation
JPMorgan Chase April 2013 - Present
JPMorgan Chase - Student Loans March 2008 - Present
Sallie Mae 2003 - 2008
University of Indianapolis August 2002 - March 2003
Skills
Strategic Planning, Financial Services, Relationship Management, Management, Sales Management, SDLC, Customer Service, Process Improvement, Sales, Business Analysis, Risk Management, CRM, Strategy
Education
Taylor University 1982 — 1986
B.S., Computer Science
American Water January 2013 - Present
American Water November 2007 - January 2013
Sallie Mae June 2007 - October 2007
Sallie Mae June 2001 - June 2007
Skills
Process Improvement, Change Management, Recruiting, Leadership, Training, Human Resources, Project Management, Analysis, Interviews, Conflict Resolution, Employee Relations, Employment Law, FMLA, Performance Management, Onboarding, Succession Planning, Talent Management, Hiring, Workforce Planning, Strategic Planning, Employee Engagement
Education
Shippensburg University of Pennsylvania 2012 — 2015
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
Leadership Wilkes-Barre 2012 — 2013
Shippensburg University of Pennsylvania 2002 — 2006
B.S.B.A., HR Management
Sallie Mae June 2011 - Present
Iron Hill Museum June 2010 - July 2011
Historic Cold Spring Village Museum September 2008 - September 2009
Nu-Way June 2006 - January 2008
Atlantic County Historical Society Museum January 2007 - September 2007
Skills
Grant Writing, History, Museums, Event Management, Public Relations, Research, Fundraising
Education
Stockton University 2006 — 2008
B.A., Sociology/Anthropology
Olympus IMS July 2014 - Present
Sallie Mae October 2013 - June 2014
Sallie Mae September 2012 - October 2013
Sallie Mae October 2011 - September 2012
Stop & Shop Supermarket Company July 2007 - July 2011
ThinkGlobal Inc. February 2006 - May 2006
Pohly & Partners May 2005 - July 2005
Skills
Social Media, Integrated Marketing, Brand Implementation, Project Management, Project Delivery, Time Management, Production Budgeting, Print Management, Proofreading, Event Planning, Advertising, Copywriting, Social Media Marketing, Mac, Marketing, Marketing Communications, Management, Direct Mail, Account Management
Education
Suffolk University 2008 — 2010
Master of Arts, Advertising and Public Relations
University of Massachusetts 2002 — 2006
Bachelor of Arts, Communications
Credit Union Student Choice March 2014 - Present
Lincoln College of Technology (formerly Southwestern College) June 2010 - December 2013
USA Funds Services May 2007 - May 2010
Sallie Mae 2004 - 2006
Chase Education First 2004 - 2005
Wachovia March 1997 - November 2004
Wachovia Education Finance 1997 - 2004
Skills
Leadership, Strategic Planning, Student Financial Aid, Salesforce.com, Account Management, Business Development, Enrollment Management, Resume Writing, Team Building, Public Relations, Campus, Public Speaking, Staff Development, Research, Selling, Call Center, Budgets, Leadership Development, Lead Generation, Project Management, CRM, Sales Management, Event Planning, Cold Calling, Fundraising, Non-profits, Higher Education, Customer Retention, Student Affairs, Process Improvement, Social Media, Marketing Communications, Microsoft Excel, Finance, Financial Services, Credit, Admissions, Community Outreach, Employee Training, Recruiting, Management, Sales Process, Loans, Marketing, Team Leadership, Solution Selling, Marketing Strategy, New Business Development, Coaching, Microsoft Office
Education
Sinclair Community College
US Army August 2014 - Present
US Army November 2011 - March 2013
Fannie Mae June 2011 - November 2011
SAIC November 2010 - December 2010
Sallie Mae May 2009 - November 2010
JPMorgan Chase November 2008 - May 2009
State Auto Insurance May 2007 - March 2008
Comsys July 2007 - 2007
The JPMChase Bank September 2005 - November 2006
The JPMChase Bank June 2003 - June 2004
Skills
Process Improvement, Program Management, SDLC, Cross-functional Team..., PMP, Leadership, Project Management, Strategy, Management, Project Planning, Team Leadership, Training, Performance Management, Military, Business Strategy, IT Operations, Service Delivery, Information Technology, Mergers & Acquisitions, Customer Service, Networking, Policy, System Administration, Risk Management, DoD, Vendor Management, Security, Security Clearance, Information Assurance
Education
APMG 2015 — 2015
ITIL Foundations, IT Service Management
ECCouncil 2015 — 2015
Certified Ethical Hacker, Defensive Cyber Operations
US Army Command and General Staff College 2008 — 2010
Intermediate Leader Education Certiciation, Military Operational Art and Science/Studies
University of Phoenix 2008 — 2010
MBA, Business Administration
Project Management Institute 2008 — 2008
PMP, Project Management
Southern Wesleyan University 1993 — 1995
BS, Business Administration
Midlands Technical College 1988 — 1990
AS, Computer Technology
CxORE September 2014 - Present
UC Davis Arboretum and Public Garden 2010 - Present
UC Davis College of Letters & Science Deans' Advisory Council 2006 - Present
Cambridge Associates September 1996 - March 2014
Studio Theatre 1992 - 2014
UC Davis Foundation Board of Trustees 2006 - 2012
UC Davis 2011 - 2011
UC Davis Foundation, Board of Trustees 1996 - 2002
Sallie Mae Subsidiary, CyberMark February 1994 - May 1996
Sallie Mae January 1988 - May 1996
Skills
Capital Markets, Public Finance, Financial Modeling, Alternative Investments, Fixed Income, Due Diligence, Investments, Venture Capital, Private Equity, Investment Banking, Hedge Funds, Asset Allocation, Investment Strategies, Asset Management, Finance, Executive Management
Education
Stanford University Graduate School of Business 1983 — 1985
Master of Business Administration (MBA), Public Management & Finance
University of California, Davis 1982 — 1983
Master of Arts (MA), Energy Policy & Regulation
University of California, Davis 1972 — 1976
Bachelor of Arts (B.A.) / Double Major, Political Science/Public Service & Mass Communication, Cum Laude
Oakdale High School (Oakdale, CA) 1968 — 1972
Diploma
Tranmanh Media LLC March 2012 - Present
Texas Finest Magazine October 2010 - Present
Custom Defense Firearms LLC March 2014 - Present
iHeartMedia May 2012 - December 2014
Southern Customs April 2010 - May 2012
Tranmanh March 2003 - October 2010
Enterprise Rent-A-Car 2007 - 2008
Sallie Mae April 1999 - October 2003
Skills
Advertising, Marketing, Magazines, Photography, Sales, Graphic Design, Digital Photography, Public Relations, Publications, Photoshop, Retail, Entrepreneurship, Web Design, Management, Microsoft Office, Social Media Marketing, Custom Fiberglass, Cerakote, Gunsmithing, Logo Design, Marketing Strategy, New Business Development, Customer Service, Product Development, Team Building, Social Media
Education
Tarleton State University 2006 — 2008
Bachelors of Business Administration, Marketing
Central Texas College 2005 — 2007
Undergrad Classes, General Studies
Acoustic Edge Institute 2003 — 2003
Certifications, Custom Boxes & Fiberglass
Sallie Mae 2010 - Present
Avaya 2007 - 2010
MBNA 2001 - 2006
Charles Schwab 2000 - 2001
Pandesic 1999 - 2000
Visa 1995 - 1999
JP Morgan 1985 - 1995
Skills
Software Development, SDLC, ITIL, Data Center, Vendor Management, IT Management, Enterprise Software, IT Strategy, Strategy, Project Management, Process Improvement, Servers, CRM, Networking, Disaster Recovery, Telecommunications, Project Planning, Unix, Security, Management, IT Operations, Call Centers, Information Technology, Start-ups, E-commerce, Service Delivery
Education
State University of New York College at Buffalo 1978 — 1981
MBA, Business
OutSell Consulting January 2003 - Present
Ameren Missouri January 2014 - Present
University of Phoenix 2010 - Present
American Modern Insurance Group April 2007 - Present
Sallie Mae October 2008 - April 2009
Hotels.com October 2008 - January 2009
Rewards Network May 2005 - January 2007
Skills
Leadership Development, Training, Coaching, Leadership, Strategy, Sales Management, Sales, Management, Customer Service, Sales Process, Sales Operations, Performance Management, Staff Development, Team Leadership, Team Building, Consulting, Strategic Planning, Project Management, Executive Management, Business Strategy, Customer Satisfaction, Marketing Strategy, Account Management, Business Development, Business Process..., Process Improvement, Employee Training, Mentoring, Organizational..., Public Speaking, Customer Retention, Budgets, Direct Sales, Recruiting, Call Centers, Change Management, Operations Management, Customer Relations, Salesforce.com, Social Media Marketing, New Business Development, Entrepreneurship, Executive Coaching, Management Consulting, Employee Benefits, Marketing, Time Management, Program Management, Human Resources, Negotiation
Education
Southern Illinois University, Edwardsville
BA, English
Fry-Wagner Moving & Storage November 2013 - March 2015
Four Seasons Wealth Management July 2013 - November 2013
Sallie Mae February 2013 - July 2013
H&R Block December 2012 - 2013
Brockmeyer Law Offices 2011 - 2012
Embassy Suites Hotel and Spa 2011 - 2011
Skills
Time Management, Sales, Human Resources, Negotiation, Payroll, Event Planning, Event Management, Strategic Planning, Customer Satisfaction, Social Networking, Account Management, Inventory Management, Teamwork, Microsoft Office, Microsoft Excel, Research, Public Speaking, PowerPoint, Microsoft Word, Training, Non-profits, Public Policy, Public Relations, Customer Service, Social Media, Community Outreach, Nonprofits, Accounts Receivable, Invoicing, Analysis, Advertising, Small Business, Accounting, Process Scheduler, Budgets, Leadership, Credit, Management, Data Entry, Team Building, Software Documentation, Marketing, Team Leadership, Supervisory Skills, Coaching, Retail, Fundraising, Customer Retention, Social Media Marketing, Project Planning
Education
O’Fallon Township High School – St. Clair, O’Fallon Illinois
High School Diploma, General Studies
St Charles Community College
Massachusetts Trial Court February 2014 - Present
MA Department of Children and Families February 2007 - February 2014
The Mentor Network May 2006 - January 2007
Sallie Mae May 2004 - April 2006
Skills
Social Services, Child Welfare, Family Therapy, Public Policy, Customer Service, Foster Care, Program Development, Nonprofits, Community Outreach, Case Management, Policy Analysis, Volunteer Management
Education
Suffolk University - Sawyer School of Management 2011 — 2013
Master of Public Administration (M.P.A.), Master of Public Administration
Suffolk University 2002 — 2006
Bachelor of Arts (B.A.), Sociology, concentration in criminology and Law
Cincinnati School of Medical Massage May 2015 - Present
The Ohio Center for Broadcasting January 2009 - May 2015
ELM Resources July 2006 - February 2008
Sallie Mae July 2005 - July 2006
Miami University May 2004 - July 2005
St. Petersburg College August 2002 - May 2004
Skills
Microsoft Office, EdExpress, ScholarNet, Siebel, EdConnect, OpenNet, PeopleSoft, ViewSA, ELMNet, SCT Banner, ImageNow, Windows, Research, HTML, Student Financial Aid, Public Speaking, Microsoft Word, English, Teaching, Customer Service, Event Planning, Facebook, Microsoft Excel
Education
St. Petersburg College 2003 — 2007
University of Cincinnati 1983 — 1984
Infiniti Resource Management January 2015 - September 2015
WellDyne, Inc. (Prescription Benefits Management Company) March 2014 - June 2014
The Coca-Cola Company October 2013 - January 2014
Asset Acceptance, LLC March 2011 - September 2013
Jabil Circuit, Inc (Defense and Aerospace) July 2010 - February 2011
Clockwork Home Services September 2008 - February 2009
FIMC August 2006 - September 2008
Progressive Employer Services July 2005 - July 2006
Sallie Mae April 2002 - July 2004
Finger Lakes Community College 1994 - 2000
Skills
Employee Relations, Human Resources, Management, Performance Management, Onboarding, Leadership Development, Benefits Administration, Recruiting, Deferred Compensation, HRIS, Conflict Resolution, Sourcing, Vendor Management, Employer Branding, Career Development, Process Improvement, Project Management, New Hire Orientations, Talent Acquisition, Succession Planning, Talent Management, Call Centers, Time Management, Training, Leadership, Organizational..., Employee Training, ADP Payroll, College Recruiting, Employment Law, Hiring, Interviews, Policy, HR Policies, FMLA, Workforce Planning, Employee Benefits, Performance Appraisal, Payroll, Personnel Management, Team Building, Labor Relations, Employee Engagement, Coaching, Benefits Negotiation, PeopleSoft, Change Management, Technical Recruiting, Organizational..., Applicant Tracking...
Education
State University of New York College at Brockport 1998 — 2000
Master's of Science, Higher Education
State University of New York College at Geneseo 1996 — 1998
Bachelor of Science, Business Management
Leidos ( formerly SAIC). 2003 - Present
PEC Solutions 2002 - 2003
e-Numerate Solutions 2001 - 2002
Lifeminders.com 2000 - 2001
Sallie Mae 1996 - 2000
Skills
Requirements Analysis, Integration, Agile Methodologies, SQL, Software Development, Linux, Program Management, XML, SDLC, Project Management, Oracle, C#, Software Engineering, Java, JavaScript, Web Applications, MySQL, Web Development, Microsoft SQL Server
Education
Strayer University 2008 — 2013
Bachelor of Science Information Systems, Database and Web Development
ADESA July 2012 - Present
ADESA January 2012 - August 2012
Pinnacle Partners Consulting Group October 2011 - January 2012
Indiana Blood Center May 2007 - June 2009
Clout Financial Services, Inc. March 2004 - December 2006
Semaphore Corporation May 1998 - December 2004
Sallie Mae 1994 - 1998
GTE Telcom Services 1988 - 1991
Skills
Active Directory, Troubleshooting, Technical Support, Windows Server, SharePoint, Networking, Servers, System Administration, Microsoft Exchange, VoIP, Network Administration, Sales, Hardware, Disaster Recovery, Management, Unix, VMware, Routers, Customer Service, Visio, Windows, Access, Software Installation, Software Documentation, Help Desk Support, Testing
Education
Sullivan University 1975 — 1976
Computer Technology
FrontStream January 2012 - Present
FrontStream December 2010 - January 2012
Official Payments December 2008 - February 2011
Sallie Mae September 1999 - December 2009
Telos Corporation September 1989 - September 1999
Skills
Electronic Payments, Payment Card Processing, Mobile Payments, Payment Systems, Payment Gateways, Debit Cards, Payments, ACH, Credit Cards, E-payments, Product Management, E-commerce, CRM, Integration, Cards, Agile Methodologies, PCI DSS, Executive Management, Mobile Devices, Acquiring, Relationship Management, Change Management, POS, Mobile Technology, Mobile Applications, Business Analysis, Salesforce.com, Agile Project Management, Software Project..., Mobile Commerce, Transaction Processing, Payment Industry, SaaS, Strategic Partnerships, Enterprise Architecture
Education
University of Maryland
Masters, Technology Management
Strayer University
BS, Business Administration, eCommerce
NetApp July 2013 - Present
NetApp July 2010 - July 2013
Collegeboard February 2002 - July 2010
Sallie Mae June 1995 - February 2001
r.a.k. information systems 1994 - 1995
Education
Strayer University 2008 — 2010
Information Systems
Luzerne County Community College 1994 — 1997
Information Systems
VMC August 2011 - March 2013
Dominion Valley Technologies October 2010 - June 2012
Amtrak/CNSI 2007 - 2008
Mindbank Consulting Group of Virginia April 2006 - February 2007
American Type Culture Collection (ATCC) July 2004 - January 2006
Northrop Grumman Mission Systems July 2001 - July 2004
Sallie Mae December 1999 - June 2001
MITRE 1997 - 1999
Skills
Process Improvement, CompTIA, Security, Network Security, Enterprise Architecture, Disaster Recovery, Information Security, ITIL, Integration, Requirements Analysis, Computer Security, Program Management, IT Management, Data Center, Networking, IT Operations, Servers, Enterprise Software, Hardware, Switches, Software Development, Storage, Routers, Unix
Education
Strayer University 1992 — 1999
Master of Science, Computer Information Systems
VANGENT October 2007 - Present
General Dynamics Information Technology March 2006 - October 2007
CSC 2005 - 2006
Sallie Mae 1995 - 1997
Education
Strayer University 2002 — 2004
Defender Direct 2012 - 2015
Project Lead The Way 2011 - 2012
Sallie Mae 2005 - 2011
Sallie Mae 2002 - 2005
Sallie Mae 1999 - 2002
Skills
Asset Managment, E-business, Procurement, ITIL, Vendor Relationships, Software Development, Program Management, Management, Sourcing, Project Planning, Strategic Sourcing, Outsourcing, Process Improvement, Business Process..., Risk Management, Business Strategy, Strategy, Contract Negotiation, Vendor Management, Leadership, Project Management, Purchasing, Team Leadership, Asset Management, Enterprise Architecture, Product Development, Supply Chain, Supply Chain Management
Education
Taylor University
B.S., Computer Science
University of Indianapolis
MBA
CSC December 2003 - Present
Computer Science Corporation 2002 - Present
Computer Sciences Corporation 2002 - Present
Dyncorp Systems & Sollutions, LLC April 2002 - December 2003
Sallie Mae August 1995 - August 2001
Skills
BGP, Cisco Technologies, Data Center, OSPF, Security, Network Security, Network Virtualization, Virtualization, Network Design, WAN, Checkpoint, Network Architecture, Routing, Firewalls, ITIL, Networking, VPN, Routers, Juniper, VMware, Cisco IOS, IP, Network Engineering, System Deployment, Cisco Nexus, Cloud Computing, CCNP, Switches, VMware ESX, DNS
Education
Strayer University 1998 — 2002
BS, Internetworking Technology
Capital One October 2014 - Present
KPMG US May 2012 - October 2014
Sallie Mae September 2011 - March 2012
Sallie Mae January 2009 - September 2011
Sallie Mae June 2006 - January 2009
Sallie Mae January 2004 - June 2006
Sallie Mae September 2002 - January 2004
Arthur Andersen July 1999 - May 2002
Andersen July 1999 - May 2002
Skills
Credit Risk, Financial Planning, Financial Analysis, Financial Modeling, Loss Forecasting, Valuation, Cash Flow Forecasting, Executive Reporting, Reporting & Analysis, Business Reporting, Loss Analysis, Project Planning, Project Implementation, Project Coordination, Project Finance, Cash Flow, Modeling, Business Modeling, Statistical Modeling, Mathematical Modeling, Forecasting, Financial Forecasting, Process Optimization, Business Strategy, Business Analysis, Business Planning, Strategic Planning, Analysis, Strategy, Portfolio Management, Strategic Financial..., Analytics, Financial Reporting, Mergers & Acquisitions, Risk Management, Finance
Education
University of Maryland - Robert H. Smith School of Business 2005 — 2007
MBA, Finance
Syracuse University 1996 — 1999
BA, Economics, Political Science
JPMorgan Chase & Co. 2014 - Present
Sallie Mae 2009 - 2014
Bank of America 2008 - 2009
MASCO Communications 2005 - 2008
Allied Advertising, Public Relations 2002 - 2003
Skills
Channel Strategies, Direct Mail, Direct Mail Campaigns, Direct Marketing, Email Marketing, Advertising, Account Management, Strategy, Leadership, Marketing, Management, Sales, Marketing Strategy, Project Management
Education
Temple University 2003 — 2005
M.A., Broadcasting, Telecommunications and Mass Media (BTMM)
Temple University 1998 — 2002
B.A., Journalism, Public Relations and Advertising (JPRA)
First Horizon National Corporation September 2013 - Present
Robert Half Finance & Accounting June 2013 - September 2013
PrideStaff November 2012 - March 2013
CBRE September 2011 - November 2012
Software AG June 2008 - May 2012
Freddie Mac May 2006 - November 2007
Raytheon April 2005 - April 2006
Sallie Mae March 1991 - April 2005
Skills
Forecasting, Budget management, Business planning, Strategic planning, Financial analysis, Project management, International operations, Cost accounting, Financial reporting, Variance analysis, Operational analysis, Data consolidation, Liaison, Asset management, P&L management, Financial modeling, Process improvement, Allocations, Capital budgeting, Process documentation, Month end close, Contract management, Financial metrics, SOX Compliancy, Auditing
Education
George Mason University - School of Business 2003 — 2007
MBA
Strayer University 1997 — 2002
B.S., Accounting
Wells Fargo Bank April 1998 - Present
Wells Fargo 1998 - Present
sallie mae 1994 - 1998
Skills
Operational Risk, Financial Analysis, Mortgage Lending, Risk Management, Loans, Securities, Banking, Financial Risk, Credit, Credit Analysis, Process Improvement
Education
State University of New York College at Potsdam 1980 — 1984
Humana May 2014 - Present
RBS Citizens January 2011 - May 2014
Bank of America January 2008 - December 2010
Bank of America February 2004 - January 2008
Bank of America March 2001 - February 2004
Bank of America November 1998 - March 2001
Sallie Mae July 1991 - November 1998
Skills
Analytics, Banking, Business Analysis, Business Continuity, Business Process..., Business Transformation, Call Centers, Change Management, Commercial Banking, Continuous Improvement, Credit, Credit Cards, Cross-functional Team..., Customer Experience, Enterprise Architecture, Enterprise Risk..., Executive Management, Finance, Financial Analysis, Financial Modeling, Financial Risk, Financial Services, Governance, IT Operations, IT Strategy, Internal Controls, Leadership, Management, Operational Excellence, Operational Risk, Operational Risk..., Operations Management, Outsourcing, PMO, Portfolio Management, Process Engineering, Process Improvement, Program Management, Project Management, Project Portfolio..., Relationship Management, Retail Banking, Risk Management, Six Sigma, Strategic Planning, Strategy, Vendor Management
Education
Southern Illinois University, Carbondale 1989 — 1991
Master of Business Administration (MBA), Finance, General
Southern Illinois University, Carbondale 1986 — 1989
Bachelor of Science (BS), Finance and Business Economics
TROVE - Predictive Data Science October 2014 - Present
TROVE - Predictive Data Science July 2013 - Present
Energy Advantage (USA) October 2012 - July 2013
Utility Reduction Consultants L.L.C August 2011 - November 2012
Synergy Energy Holdings, LLC April 2006 - August 2011
Sallie Mae April 2005 - April 2006
HSBC Mortgage Corporation, USA 2003 - 2005
Skills
Scrum, Microsoft SQL Server, Agile Methodologies, MySQL, Java, JavaScript, SQL, Project Management, Groovy, AJAX, Spring, C#, Business Planning, Business Intelligence, Java Enterprise Edition, Software Development, Spring Integration, Grails, Agile Project Management, Agile Testing, Software Engineering, Amazon Web Services..., Business Process..., ETL, MVC, Hibernate 3.1, SSIS, Ember.js, Management
Education
State University of New York College at Oswego 1999 — 2003
Flywire (formerly peerTransfer) April 2011 - Present
Tuition Management Systems, a division of KeyBank NA June 2009 - March 2011
KeyBank May 2008 - March 2011
Sallie Mae September 2004 - April 2008
Nellie Mae 2004 - 2006
Skills
Sales, Account Management, Marketing Strategy, Customer Service, Direct Sales, Business Development, CRM, Competitive Analysis, Customer Retention, Customer Satisfaction, Email Marketing, Entrepreneurship, Higher Education, Lead Generation, Leadership, Market Research, Marketing, Sales Presentations
Education
Spring Arbor University 1992 — 1999
Bachelor's degree, Management and Organizational Development
USA Funds September 2014 - Present
Sallie Mae September 2000 - April 2008
Skills
Marketing Strategy, Team Building, Sales Management, Customer Service, Account Management, New Business Development, Public Speaking, Strategic Planning, Sales, Marketing, Financial Services, Leadership, Loans, Coaching, Budgets, Selling, Public Relations, Program Management, Leadership Development, Team Leadership, Recruiting, Nonprofits, Business Development, Customer Retention, Training, Salesforce.com, Management, Staff Development, Event Planning, Analysis, Social Networking, Market Research, CRM, Customer Satisfaction, Call Centers, Student Financial Aid
Education
Shorter College 1991 — 1995
Bachelor of Science (B.S.), Biology/Biological Sciences, General
Windham Professionals July 2015 - Present
Enterprise Recovery Systems, Inc. June 2011 - May 2015
Education Assistance Services, Inc April 2010 - June 2011
Sallie Mae April 1990 - May 2010
General Revenue Corporation 1990 - 2009
General Revenue Corp 1990 - 2009
Hartz Mountain 1984 - 1990
household research 1984 - 1989
K-tel International 1981 - 1984
Skills
Sales, Team Building, Strategic Planning, Call Center, Credit, Account Management, Salesforce.com, Leadership, Call Centers, Management, Process Improvement, New Business Development, CRM, Executive Management, Vendor Management, Training, Business Development, Operations Management, Risk Management, Strategy, Sales Management, Team Leadership, Coaching, Forecasting, Budgets, Leadership Development, Negotiation, Customer Satisfaction
Education
Stephens College 1975 — 1979
Stephens College
ExactTarget October 2010 - Present
Ontario Systems May 2008 - October 2010
Sallie Mae December 2005 - May 2008
Fusion Alliance November 2004 - December 2005
NicheCode LLC October 2003 - December 2005
Pheonyx Solutions April 2002 - October 2003
Oasys / ACS August 1999 - April 2002
Fielder's Choice / Landec December 1997 - July 1999
Education
Southeast Missouri State University 1991 — 1995
The College Board October 2014 - Present
The College Board August 2009 - Present
Sallie Mae 2007 - August 2009
College Board 2002 - 2007
Skills
Staff Development, Process Improvement, Customer Service, Sales, Public Speaking, Event Planning, Team Building, Project Management, Management, Leadership Development, Business Analysis
Education
Strayer University
Sirius XM Radio Inc. January 2012 - Present
Apex Systems March 2009 - May 2010
Sallie Mae 2004 - 2005
US Air Force Services January 1998 - November 2003
Skills
Active Directory, Business Analysis, Disaster Recovery, SharePoint, ITIL, Process Improvement, Servers, Program Management, Network Security, Vendor Management, Security, Information Assurance, Data Center
Education
Strayer University 2004 — 2008
Computer Systems Networking and Telecommunications
Sallie Mae April 2009 - Present
Wells Fargo Financial September 2000 - December 2008
Skills
Consumer Lending, Credit, Credit Analysis, Underwriting, Credit Risk, Financial Services, Loans, Coaching, Banking, CRM, Management, Leadership, Relationship Management, Commercial Lending, Sales, Refinance, Mortgage Lending, Loan Origination, Portfolio Management
Education
St. Francis College 1985 — 1989
Business Administration and Management, General
Halverson Group 1998 - Present
Liska + Associates 1996 - 1998
AXIS Brand Marketing 1994 - 1996
Sallie Mae 1993 - 1994
Proof Positive/Farrowlyne Associates (Now InContext Publishing) 1991 - 1993
Visual Systems, Inc. (now Lehigh Phoenix) 1989 - 1991
Skills
Publishing, Marketing, Marketing Communications
Education
St. Norbert College 1985 — 1989
BA, Graphic Communication, Fine Arts, History
Wells Fargo Home Mortgage September 2013 - Present
Wells Fargo Home Mortgage August 2011 - August 2013
Wells Fargo Education Financial Services August 2007 - August 2011
College Loan Corporation 2006 - 2007
Sallie Mae 1999 - 2006
Skills
Sales, New Business Development, Sales Management, Marketing, Customer Service, Marketing Strategy, Team Building, Financial Services, Account Management, Team Leadership, Public Speaking, Business Development, Leadership, Relationship Management, Selling, Building Relationships, Competitive Analysis, CRM, Salesforce.com, Management, Strategic Planning
Education
Southwestern Oklahoma State University 1991 — 1995
Sallie Mae February 2014 - Present
Sallie Mae November 2003 - Present
Academic Management Services August 1994 - November 2003
Skills
Financial Services, Account Management, Strategic Planning, Relationship Management
Education
State University of New York College at Oswego 1983 — 1987
Communications
College Karma January 2009 - Present
Self Employed Higher Education Consultant January 2009 - Present
Sallie Mae March 2003 - April 2008
USA Funds Services 2003 - 2006
USA Group/Sallie Mae 2003 - 2005
Smith College March 1997 - January 2003
Education
The University of Chicago Booth School of Business 1973 — 1975
Smith College 1968 — 1972
BA, American Studies
Addx Corporation January 2015 - Present
E-Squared Solutions January 1998 - August 2013
PRC April 1983 - December 1997
Sallie Mae May 1983 - June 1986
NYC Department of Sanitation, Bureau of Recycling and Sustainability June 1980 - March 1983
Skills
Policy Analysis, Business Process..., Process Engineering, Technology Assessment, Project Management, Program Management, Problem Solving, Requirements Analysis, Requirements Gathering, Business Requirements, Real Estate, Operations Management, Logistics, Hospitality, Bed and Breakfast..., Property Management
Education
University of Maryland - Robert H. Smith School of Business 2013 — 2016
Master’s Degree, Accounting, 3.5
State University of New York at Stony Brook 1978 — 1981
Master of Science (MS), Public Policy Analysis, 3.89
SUNY at Stony Brook 1977 — 1981
Bachelor of Arts (B.A.), Economics, 3.5
AARP Services Inc. December 2010 - Present
Sallie Mae May 2006 - October 2010
Sallie Mae June 2003 - May 2006
Sallie Mae June 2000 - June 2003
Skills
Strategic Planning, Human Resources, Management, Staff Development, Finance, Program Management, Leadership, Business Process, Cross-functional Team..., Analysis, Vendor Management
Education
University of Phoenix 2002 — 2004
Masters of Art, Organizational Management
Strayer University 1997 — 2001
Bachelor of Science, Mgmt Information Systems/Computer Networking
Sallie Mae February 2014 - Present
Sallie Mae November 2010 - January 2014
Upromise Investments January 2006 - August 2011
FIDELITY INVESTMENTS TAX-EXEMPT SERVICES COMPANY (FITSCO) January 1997 - January 2006
TRINITY COMMUNICATIONS, INC January 1999 - January 2001
FIDELITY INVESTMENTS ADVERTISING AGENCY January 1996 - January 1997
CAMP DRESSER & MCKEE January 1994 - January 1996
THE INTERFACE GROUP January 1994 - January 1996
ALLMERICA FINANCIAL CORPORATION January 1994 - January 1996
Skills
Integrated Marketing, Strategy, Marketing, Leadership, Marketing Strategy, Brand Management, Marketing Communications, Management, Advertising, Public Relations, Direct Marketing, New Business Development, Product Marketing, Budgets, Direct Mail, Program Management, Internal Communications, Team Leadership, Customer Acquisition, Product Development
Education
SIMMONS COLLEGE 1985 — 1989
B.A, Advertising and Sociology
Simmons College 1985 — 1989
Advertising/Sociology, Advertising
Neustar, Inc. April 2015 - Present
NeuStar, Inc. December 2013 - April 2015
NeuStar, Inc. August 2012 - December 2013
Sallie Mae 2011 - August 2012
Sallie Mae 2009 - 2011
Sallie Mae 2005 - 2009
Sallie Mae 2001 - 2005
Sallie Mae 2000 - 2001
Sallie Mae 1999 - 2000
Skills
Onboarding, Employee Engagement, Talent Management, Employee Relations, Performance Management, Human Resources, Change Management, Leadership, Management, Workforce Planning, Organizational..., Benefits Administration, HR Policies, HRIS, Team Building, Coaching, Organizational..., Training, Strategic Planning, Policy, Conflict Resolution, Orientation, Succession Planning, Compensation, Employment Law, Talent Acquisition, Benefits, Leadership Development, Talent Development, Employee Handbooks, Management Development, Career Development, PeopleSoft, Process Improvement, Retention Programs, Legal Compliance, Employee Surveys, Employee Recognition, Project Management, Training Delivery, Employee Training, Program Management, Personnel Management, Employee Benefits, New Hire Orientations, Compensation & Benefit
Education
Strayer University
MBA, HR Management
Strayer University
BS, Business Administration
Texas Guaranteed December 1997 - Present
Sallie Mae October 1991 - December 2007
SallieMae 1991 - 1997
Education
Tarleton State University 2004 — 2007
Bachelor's, Management
Tarleton State University 2004 — 2007
Bachelor's, Business Administration
Central Texas College 1998 — 2004
Associate's, Business Administration
The Ritz-Carlton Hotel Company LLC May 2013 - Present
Marriott International November 1999 - Present
Marriott Hotels International Limited - London 2006 - 2008
Sodexho Marriott Services August 1997 - October 1999
Sallie Mae January 1991 - August 1997
Goldman Sachs August 1987 - March 1990
Skills
Financial Analysis, Revenue Analysis, Asset Management, Financial Modeling, Hospitality, Finance, Budgets, Hotels, Forecasting, Hospitality Industry, Valuation, Hotel Management, Due Diligence, Strategic Planning, Corporate Finance, Mergers & Acquisitions, Resorts, Leadership, Hospitality Management, Food & Beverage
Education
Stanford University Graduate School of Business 1985 — 1987
MBA, Finance
University of Virginia, McIntyre School of Commerce 1978 — 1982
Bachelor’s Degree, Finance and Management Information Systems
Sallie Mae October 1989 - Present
Sallie Mae July 2006 - 2014
Sallie Mae January 1995 - January 2006
Sallie Mae January 1992 - January 1995
Skills
Strategic Sourcing, Vendor Management, Process Improvement, Ariba, Procurement, RFP, Change Management, Project Management, Contract Negotiation, Business Analysis, PeopleSoft, Workday, Accounts Payable
Education
Strayer University (VA) 2006 — 2010
Bachelor of Business Administration (BBA), Business Administration and Management, General
Sallie Mae January 2006 - December 2013
Sallie Mae July 2004 - January 2006
Academic Management Services/Sallie Mae October 2003 - July 2004
Academic Management Services May 2000 - October 2003
Skills
Time Management, PeopleSoft, Student Loans, Management, Accounting, Accounts Receivable, Financial Analysis, Account Reconciliation, Financial Reporting, Accounts Payable, Finance, Software Documentation, Training
Education
Southern New Hampshire University 2014 — 2015
Bachelor's Degree, Business Studies in Accounting
Wheelock College 1996 — 1998
Partial Degree Obtained, Elementary Education and Teaching
Software AG August 2012 - Present
U.S. Inspect, LLC. & Commercial Assessments December 2000 - June 2012
TAD Telecom, Inc. (formerly BCI Commcor, Inc.) March 1996 - December 2000
Sallie Mae January 1992 - March 1996
Education
State University of New York College at Oswego 1981 — 1985
Bachelor of Science (BS), Business Administration and Management, General
TPG Capital February 2008 - Present
Sallie Mae August 2004 - February 2008
Teen Mania Ministries August 2002 - August 2004
Teen Mania Ministries 1998 - 2000
Skills
Telecommunications, Project Management, Avaya, Disaster Recovery, Servers, Call Center, Windows Server, IVR, Unified Communications, VoIP, Cisco Technologies, Video Conferencing, Telephony, Modular Messaging, Avaya Communication..., Call Flow Design, Tandberg, Data Center
Education
University of Texas at Tyler 2000 — 2002
BS, Computer Science
Manatee Community College 1996 — 1998
Associate of Arts (AA)
Apollo Education Group July 2013 - Present
Gentle Dental University January 2011 - July 2013
ERIS Enterprises April 1998 - July 2013
Sallie Mae 2004 - 2008
Sallie Mae 1995 - 2004
BTI Services (now NelNet) 1993 - 1995
Higher Education Assistance Foundation (HEAF) July 1989 - April 1993
St. Olaf College June 1985 - May 1988
Skills
Enrollment Management, Public Speaking, Policy, Higher Education, Student Affairs, Non-profits, Team Building, Student Financial Aid, Leadership Development, Strategy, Program Management, Coaching, Training, Microsoft Office, Customer Service, Management, Project Management, Analysis, Business Development, Nonprofits, Staff Development, Process Improvement, Research
Education
St. Olaf College
BA
Towers Watson 2000 - Present
Sallie Mae April 1997 - December 2000
Skills
Microsoft SQL Server, SDLC, Business Analysis, Software Development, SharePoint, Requirements Analysis, Active Directory, Web Development, Visio, ITIL, JavaScript, IIS, ASP.NET, ASP.NET AJAX, ASP.NET Web API, SSIS, C#, VBScript, SQL, Project Management
Education
Strayer University 2001 — 2004
IT
Computer Learning Center 1996 — 1997
Computer Information Systems
Asset Recovery Solutions, LLC December 2010 - Present
Arrow Financial Services September 2006 - December 2010
Sallie Mae 2006 - December 2010
Arrow Financial Services January 2005 - October 2006
Arrow Financial Services June 2003 - December 2004
Skills
Portfolio Management, Training, Finance, Accounting, Call Centers, Credit, Credit Cards, Skip Tracing, Risk Management, Process Improvement, Customer Service, Team Building
Education
University of Wisconsin-Whitewater 2003 — 2006
Bachelor of Music, Vocal Performance
St. Olaf College 1999 — 2001
Bachelor of Music, Vocal Education
Sallie Mae April 2014 - Present
Sallie Mae January 1997 - April 2014
Sallie Mae January 1997 - October 2003
CS&E Capital Management March 1994 - December 1996
Kredietbank, New York November 1992 - February 1994
Toronto Dominion Bank 1985 - 1992
Education
New York University - Leonard N. Stern School of Business 1984 — 1986
MBA, Finance
Stony Brook University 1976 — 1980
BA, Economics
State Collection Service, Inc. 2011 - Present
Arrow Financial Services January 2007 - October 2011
Sallie Mae 2006 - 2011
RMA 1993 - 2007
Risk Management Alternatives 1993 - 2006
Computer Sciences Corporation 1993 - 2000
Skills
Ontario Systems FACS, SQL, Visual Basic, Unix Shell Scripting, MUMPS, Cache, Access, Excel, Word, VBA, Aspect, Procomm Plus, Tidal, Basic, Fortran, Forklift Operator, Microsoft Excel, Unix, Microsoft Word, Business Intelligence, Judo, Shotokan Karate, Call Centers, Tidal Power, Project Management, Business Analysis, Software Documentation, Process Improvement
Education
Skyline College 1986 — 1988
Computer Science
Sacred Heart CATHEDERL 1982 — 1986
Sacred Heart Cathedral Preparatory 1982 — 1986
IBM July 2014 - Present
IBM February 2011 - Present
IBM Global Services November 2007 - February 2011
Novus Consulting Group February 2002 - October 2007
Retired July 2001 - January 2002
Sallie Mae March 1999 - June 2001
Skills
IT Strategy, Solution Architecture, Cloud Computing, SaaS, Storage Area Networks, Data Center, Virtualization, Storage, ITIL, IT Service Management, High Availability, Disaster Recovery, Enterprise Architecture, Pre-sales, Enterprise Software, NAS, Business Intelligence, Architecture, Infrastructure, SAN, IT Management, Service Management, IT Operations, Professional Services, Go-to-market Strategy, System Deployment, IT Outsourcing, Linux, Storage Virtualization, Enterprise Storage, Sales Enablement, Managed Services, Business Alliances, Service Delivery, Outsourcing, Unix, Integration, VMware, Solution Selling, Security, Servers
Education
St. John's College 1994 — 1997
Bachelor's Degree, Double Major in Philosophy and History of Math and Science
Pope Paul VI High School 1988 — 1992
High School
IBM August 2011 - Present
IBM Cognos October 2007 - November 2011
Key Education Resources June 2006 - July 2007
Key Education Resources April 2005 - June 2006
Key Education Resources September 2003 - April 2005
Key Education Resources May 1999 - September 2003
Key Education Resources July 1998 - May 1999
Sallie Mae Servicing Corporation March 1997 - July 1998
Sallie Mae August 1995 - March 1997
Factual Data April 1994 - June 1995
Skills
Coaching, Business Analytics, Business Intelligence, Business Intelligence..., Solution Selling, Business Planning, Enterprise Software, Requirements Gathering, Team Management, Business Development, Competitive Analysis, Customer Retention, Product Management, Sales Operations, Sales Management, Leadership, Sales Enablement, Software Industry, Business Analysis, Training, Cloud Computing, CRM, Sales Presentations, Banking, Management, Marketing, Sales, Analytics, SaaS
Education
Syracuse University 1988 — 1992
Economics
Booz Allen Hamilton January 2013 - Present
Booz Allen Hamilton November 2010 - December 2012
SallieMae September 2007 - November 2010
Sallie Mae August 2005 - September 2007
Skills
Business Analysis
Education
Susquehanna University 2001 — 2005
Bachelor of Science (BS), Finance, General
Hamilton Insurance Agency June 2011 - Present
Aptara December 2007 - June 2011
Sallie Mae October 2007 - December 2007
Sallie Mae June 2005 - October 2007
Chesapeake Bay Seafood House Restaurant Group, LLC May 2002 - May 2005
NEC Eluminant Technologies July 2000 - May 2002
Wal-Mart June 1998 - July 2000
Wal-Mart July 1997 - June 1998
Skills
Accruals, PeopleSoft, Outlook, Excel, Word, Typing, Microsoft Office, Microsoft Excel, Lotus Notes, Auditing, Team Building, Microsoft Word, General Ledger, Accounting, Account Reconciliation, Accounts Payable, Accounts Receivable, Invoicing, Financial Statements
Education
Strayer University 2006 — 2011
B.S., Accounting
Virginia Polytechnic Institute and State University 1993 — 1998
B.S., Hospitality and Tourism Management
Temple College Financial Aid Office October 2009 - Present
Girl Scouts of Central Texas August 2004 - Present
Sallie Mae June 1990 - July 2008
Girl Scouts of Central Texas August 2005 - June 2006
Texas Senate June 1990 - September 1991
Mary Baldwin College January 1990 - June 1990
Skills
Leadership
Education
State University of New York Empire State College 2008 — 2009
B.S., Business, Management & Economics
State University of New York Empire State College 2002 — 2004
A.S., Business Management
. July 2014 - Present
Verizon Business October 1999 - September 2011
Sallie Mae 1995 - 1999
Computer Sciences Corporation 1989 - 1995
Alco Standard 1983 - 1989
Skills
SDLC, Quality Assurance, Software Project..., Requirements Analysis, Business Analysis, Agile Methodologies, XML, Requirements Gathering, Vendor Management, PMP, Visio, Telecommunications, Testing, PMO, Business Requirements, SharePoint, Integration, Agile Project Management, Management
Education
Strayer University (VA) 2004 — 2012
BS, Computer Information Systems
Canevin High School
University of Massachusetts Dartmouth January 2015 - Present
Southern New Hampshire University March 2014 - January 2015
Duro Textiles LLC, Galey and Lord LLC, Best Textiles, LLC July 2008 - February 2014
Duro Textiles LLC July 2008 - February 2014
Sallie Mae June 1999 - January 2008
Skills
Strategic Planning, Team Building, Sourcing, Customer Service, Negotiation, Apparel, Textiles, Marketing Strategy, Sales, Market Research, Organizational..., Personal Development, Marketing, Merchandising, Retail, Microsoft Office, Leadership, Account Management
Education
Southern New Hampshire University 2014 — 2016
Master's degree, Higher Education/Higher Education Administration
University of Massachusetts Dartmouth 2002 — 2007
Bachelor of Science (BS), Sociology
Durfee High School
Durfee High School
Sallie Mae March 2010 - March 2011
Clear Channel Communications April 2008 - February 2009
Allied Barton Security Services February 2007 - January 2009
Cumulus Broadcasting October 2004 - April 2006
Clear Channel Communications December 2003 - June 2004
Clear Channel Communications May 2001 - December 2003
Education
Virginia Commonwealth University 2007 — 2009
Webster University 2002 — 2003
St. Louis Community College 2000 — 2002
Associates
Sallie Mae AccountantSallie MaeNovember 1998 - Present
Education
State University of New York College at Oswego
Ascend Education January 2000 - Present
Sallie Mae September 1992 - September 1997
Shearson Lehman Hutton 1989 - 1990
Skills
Strategic Planning, Lead Generation, Strategic Partnerships, E-Learning, Salesforce.com, Solution Selling, Business Development, Strategy, Entrepreneurship, Product Marketing, Public Speaking, Sales Process, Sales, Educational Technology, Start-ups
Education
Southern Methodist University - Cox School of Business 1990 — 1991
MBA, Finance
The University of Texas at Austin 1985 — 1989
BBA, Marketing
Deloitte October 2013 - Present
Booz Allen Hamilton April 2012 - October 2013
Booz Allen Hamilton April 2010 - March 2012
Sallie Mae January 2010 - April 2010
PricewaterhouseCoopers July 2007 - January 2010
Skills
GAAP, Auditing, Internal Controls, Sarbanes-Oxley Act, Financial Reporting, Accounting, Financial Analysis, Financial Accounting, Assurance, External Audit, Financial Risk, Management Consulting
Education
State University of New York College at Oswego 2005 — 2007
Masters of Business Administration, Accounting
State University of New York College at Oswego
Bachelor of Science, Accounting
Linn-Benton Community College June 2008 - Present
The Educational Resourse Institute June 2007 - May 2008
Sallie Mae September 2004 - February 2007
Portland State University August 2003 - August 2004
Northwest Education Loan Association (NELA) February 2002 - August 2003
Skills
Student Financial Aid, Resume Writing, Customer Service, Adult Education, Employee Training, Higher Education, Staff Development, Student Affairs, Admissions, Curriculum Design, Management, Program Management, Student Loans, Student Recruiting, Enrollment Management, Retaining Customers, Campus, Public Speaking, Strategy, Higher Education..., Student Engagement, CampusVue, Student Development, Policy, Academic Advising, Distance Learning, Higher Education Policy, Student Counseling, College Teaching, Financial Aid..., Academic Administration, Instructional Design, Program Development, Student Leadership, Leadership Development, Grant Writing, Community Outreach, Career Development, Curriculum Development, Educational Leadership, Career Counseling, Nonprofits, Training, Workshop Facilitation, Grants, Datatel, Fundraising, Teaching, Higher Education..., Leadership
Education
Warner Pacific College 2010 — 2011
Master of Science (MS), Management and Organizational Leadership
University of Washington 1996 — 2001
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
Tacoma Community College 1989 — 1993
Associate of Arts and Sciences (AAS), Liberal Arts and Sciences/Liberal Studies
Freddie Mac September 2001 - October 2014
Arnold & Porter November 1999 - January 2001
Sallie Mae 1994 - 1999
Skills
Human Resources, PeopleSoft, Risk Management, Program Management, Onboarding, Process Improvement, Talent Management, Leadership, Applicant Tracking..., SDLC, Vendor Management, Performance Management, Project Management, Employee Engagement, Financial Services, Management, Employee Relations
Education
Strayer University 2012 — 2015
Masters, Human Resource Management
Strayer University 1997 — 1999
BS, Business Administration
Sallie Mae Tennis Camp CounselorUniversity of Notre DameJune 2006 - July 2010
Education
St. Joseph's College (IN) 2005 — 2009
Bachelors, Physical Education
Verizon Wireless June 2015 - Present
Verizon Wireless November 2013 - May 2015
Verizon Wireless March 2011 - November 2013
The Star Press 2008 - 2010
Sallie Mae 2006 - 2008
Northeast Indiana Innovation Center 2006 - 2006
Taylor University 2005 - 2005
EMAP Advertising, London, UK 2004 - 2004
Education
Taylor University 2001 — 2005
B.A, International Business and Marketing
Delta Career Education Corporation January 2015 - Present
Consumer Cellular, Inc. September 2012 - January 2015
Sallie Mae May 2002 - July 2006
Skills
Loans, Finance, Asset Management, Investments, Credit, Funding, Financial Analysis, Real Estate, Financial Services, Student Financial Aid, Financial Aid..., Team Leadership, Sales, Customer Service, Team Building, Leadership, Microsoft Office, New Business Development, Business Process..., Customer Retention, Marketing, Coaching, Call Centers
Education
Chris McClatchey Class
Chris McClatchey Class
Temple College
Sallie Mae 1999 - 2011
Sallie Mae 1994 - 1999
Sallie Mae 1989 - 1994
Skills
SDLC, Databases, JCL, COBOL, Project Management, Software Development, Requirements Gathering
Education
Taylor University
BS, Computer Science
Spokane Community College September 2011 - June 2012
Sallie Mae October 2006 - June 2007
Education
Spokane Community College 2009 — 2012
Associate of Arts (AA)
Sallie Mae July 2009 - Present
Education
Suffolk University Law School
JD
University of Massachusetts at Lowell
BS/BA
John Hancock Financial Services March 2015 - Present
John Hancock Financial Services December 2006 - Present
John Hancock Financial Services 1995 - Present
Sallie Mae 1996 - 1998
Sallie Mae 1992 - 1996
Skills
Internal Audit, Internal Controls, Sarbanes-Oxley Act, Process Control, People Skills, Financial Analysis, Risk Management, Enterprise Risk..., Financial Services, Financial Reporting, Analysis, Financial Risk
Education
SUNY Oswego
Bachelor's degree, Business Administration and Management, General
Springleaf Financial Services February 2014 - Present
Sallie Mae April 2012 - February 2014
Sallie Mae March 2010 - April 2012
Skills
Business Analysis, Risk Management, Financial Services, Portfolio Management, Credit, Banking, Financial Analysis, Financial Modeling, Loans, SDLC, Strategic Planning, Process Improvement, Credit Cards, Capital Markets, Corporate Finance, Valuation, Finance
Education
Shepherd University
Bachelor of Arts (B.A.), Psychology
Sallie Mae February 2015 - Present
Sallie Mae July 2004 - February 2015
University Loft Co. 2001 - 2004
Education
St. Joseph's College (IN)
Bachelor of Science, Marketing
Navient August 2011 - Present
Sallie Mae March 2003 - July 2011
Skills
Derivatives, Investments, Financial Analysis, Finance, Risk Management, Banking, Management, Business Analysis, Financial Services, Process Improvement
Education
State University of New York College at Oneonta 1994 — 1996
Bachelor of Science, Business Economics
ConServe March 2015 - Present
Sallie Mae January 2013 - March 2015
Paychex January 2012 - August 2012
Monroe County Parks May 2010 - September 2011
Monroe County Sheriff's Department- INTERNSHIP November 2007 - February 2008
Skills
Proven Leadership Skills, Successful mentor and..., Windows, Microsoft Word,..., Call Centers, PowerPoint, Time Management
Education
SUNY Fredonia 2008 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Copperas Cove Public Library April 2013 - Present
Copperas Cove Public Library January 2012 - April 2013
Central Texas College 1998 - 2006
Sallie Mae 1992 - 1998
Education
Tarleton State University 2001 — 2003
Master's degree, Information Systems
University of Mary Hardin-Baylor 1989 — 1991
Bachelor of Arts (BA), English Language and Literature, General
Sallie Mae 2000 - Present
Skills
Payroll, PeopleSoft, General Ledger, Workday, ADP Payroll, 401k, ADP ReportSmith, Microsoft Word, Microsoft Office, UltraEdit, Microsoft Excel, Kronos Timekeeping, Account Reconciliation, Payroll Taxes, Defined Benefit, Business Objects
Education
Strayer University (VA) 2006 — 2012
Bachelor's degree, Accounting, A
Strayer University (VA) 2002 — 2006
Associate's degree, Accounting, A
Convergys 2011 - 2012
Sallie Mae July 2004 - June 2010
Education
Southwest Georgia Technical College 2000 — 2004
Associate's degree, Accounting and Microcomputers
Peebles Corporate Office 2011 - 2013
Sallie Mae October 2005 - November 2008
Skills
Typing, Computers, Microsoft Excel, Microsoft Office, Coping, Fax, Scanners, Cash Handling Experience, Sales, Customer Service
Education
Southside Virginia Community College 2002 — 2004
Associate of Arts and Sciences (A.A.S.), Administrative Support Technology
Brunswick Senior High School 1999 — 2002
High School Diploma
Umpqua Bank (Formerly Sterling Bank) July 2006 - Present
U.S. Bank 2003 - July 2006
Sallie Mae 1996 - 2001
Skills
Internet Banking, Bill Payment, Multi-factor..., Internet Troubleshooting, Internet Explorer, Google Chrome, Firefox, Remote Deposit Capture, ACH, Banking, Customer Service, Outlook, Business Correspondence, Written Correspondence, Phishing, Microsoft Office, Microsoft Excel, Reporting & Analysis, Retail Banking, Customer Satisfaction, Customer Experience, Call Centers, Process Improvement, Team Leadership, Debit Cards, Credit, Student Loans
Education
Spokane Area Vocational Skills Center 1990 — 1991
Credit Hours, Graphics, Printing, and Photography
Spokane Falls Community College
Certificate, Electronic Graphics and Publishing
New Horizons CLC NH Spokane September 2014 - Present
Sallie Mae 1997 - 1998
Egghead Software 1996 - 1997
Skills
Training, CompTIA A+, CompTIA Network+, CompTIA Security+, Windows 8.1, Server 2012 R2, Customer Service, Troubleshooting, Team Leadership, Networking, Instructional Design, Military
Education
New Horizons CLC NH Spokane 2013 — 2014
Computer Networking and System Administration
Spokane Community College 1999 — 2001
Medical Transcription/Transcriptionist
Sallie Mae 2015 - Present
Bank of America 2008 - 2015
Skills
Strategic Planning
Education
Susquehanna University 2002 — 2006
Bachelor's degree, Business