Bank of America
Industry: Investment banking company
DescriptionThe Bank of America Corporation is an American multinational investment bank and financial services company based in Charlotte, North Carolina with central hubs in New York City, London, Hong Kong, Minneapolis, and Toronto. Bank of America was formed through NationsBank's acquisition of BankAmerica in 1998. Customer service: 810 1 315-724-4022 Credit card support: 810 1 757-677-4701 CEO: Brian T. Moynihan (Jan 1, 2010–) Headquarters: Charlotte, North Carolina, United States Subsidiaries: Bank of America Merrill Lynch, Merrill Edge, Did you know: Bank of America is the ninth-largest bank in the world by total assets ($2,281.23 B). wikipedia.org
Bank of America List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Bank of America. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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110,318 Bank of America employees in database. Find out everything there's to know about Bank of America employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Bank of America Employees
Pleasant Grove Baptist Church August 2015 - Present
Full Gospel Kingdom Church November 2008 - June 2015
Bryant & Stratton College November 2011 - March 2014
Bank of America January 2011 - October 2011
Skills
Public Speaking, Social Media, Event Planning, Nonprofits, Research, Editing, Staff Development, Customer Service, Microsoft Office, Teaching, Customer Satisfaction, Administrative..., Administration, Management, Project Management, Social Networking, Singing, Non-profits, Music, Leadership Development, Higher Education, Event Management, Curriculum Development, Curriculum Design, Community Outreach, Leadership, Music Industry, Microsoft Excel, PowerPoint, Training, Team Building, Microsoft Word, Entertainment
Education
Capella University 2015 — 2017
Master's degree, Mental Health Counseling/Counselor
Norfolk State University 2004 — 2013
Bachelor of Science (BS), Psychology
Cole Philips Enterprises October 2008 - Present
Ogle Schools 2010 - 2013
National Bankruptcy Services, LLC November 2007 - June 2008
Bank of America June 2002 - November 2005
Fidelity Investments June 2000 - May 2003
Skills
Promotions, Management Consulting, Life Coaching, Life Transitions, Project Management, Live Events, High Profile Events, PowerPoint, CampusVue, Executive Coaching, Parent-Teacher..., Youth Leadership, Youth Development, Youth Mentoring, Microsoft Office, Charismatic Leadership, Portfolio Management, Motivational Speaking, Time Management, Coaching, Management, Leadership, Finance, Business Coaching, Workshop Facilitation, Small Business, Executive Development, Consulting, Leadership Development, Career Development, Entrepreneurship, Organizational..., Personal Development, Training, Emotional Intelligence, Career Counseling, Presentation Coaching, Career Management, Personal Branding, 360 Feedback, Resume Writing, Organizational..., Management Development, Workshops, Culture Change, Conflict Resolution, Team Building, Staff Development, Job Coaching, Public Speaking
Education
Capella University 2007 — 2010
Bachelor of Business Administration (B.B.A.), Business/Corporate Communications
Kalamazoo Valley Community College 1994 — 1997
International Business
Bank of America October 2013 - Present
Target June 2012 - October 2013
Florida Gateway College September 2011 - April 2013
B&L Transit November 2007 - June 2012
US Army November 2000 - February 2004
Corrections Corporation of America January 1997 - January 2000
Walmart February 1995 - August 1996
Skills
Customer Service, Leadership, Management, Microsoft Office, Training, Customer Satisfaction, Security, Time Management, Sales, Retail
Education
Capella University 2015 — 2016
Master of Business Administration (MBA), Business Intelligence
Capella University 2014 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General
Florida Gateway College 2010 — 2013
Associate of Science (A.S.), Business Administration and Management, General
Florida Gateway College 2010 — 2013
Associate of Arts (AA), Business Administration and Management, General
Scentsy Fragrance June 2012 - Present
City of Providence March 2005 - Present
Bank of America April 2004 - December 2004
Verizon Wireless June 1997 - April 2004
Skills
Microsoft Office, Microsoft Word, Microsoft PowerPoint, Sales, Customer Service..., Organized, Hospitable, Time Management, Outstanding time..., Fast Learner, Strong Typing Skills, Social Media, PowerPoint, Customer Service, Customer Satisfaction, Police, Microsoft Excel, Public Safety, Training, Problem Solving, Leadership, Hospitality, Data Entry, Public Speaking, Team Building
Education
Capella University 2014 — 2015
Human Resource Management, Business Administration and Management, General
Some College 1999 — 2009
Computer and Information Systems Security/Information Assurance
Community College of Rhode Island 1996 — 2009
General Studies , General Studies
Keiser College 2002 — 2004
Computer/Information Technology Administration and Management
Keiser College 2002 — 2004
Community College of Rhode Island 1996 — 1999
General Studies
Classical High School 1992 — 1996
High School Diploma
Something About Sistahs, Inc January 2013 - Present
Regions Financial Corporation November 2006 - Present
SunTrust Bank November 2002 - November 2006
Sprint January 1998 - August 2003
Bank of America June 1996 - January 1998
Skills
Consumer Lending, Small Business Lending, Lines Of Credit, Branch Banking, Branch Operation, Community Outreach, Community Development, Community Engagement, Youth Mentoring, Peer Mentoring, Motivational Speaking, Recruiting, Strategic Human..., Human Resources, Life Coaching, Retail Banking, New Business Development, Business Process..., Financial Statements, Young Adults, Financial Education, Freelance Writing, Published Author, Web Development, Ghostwriting, Nonprofits, Deposits, Mortgage Banking, Personal Finance, Refinance, Residential Mortgages, Banking, Commercial Banking, Commercial Lending, Credit, Loans, Public Speaking, Leadership, Management, Team Building, Customer Service
Education
Capella University
Counseling Psychology
Dekalb Community College
Computer operations
Access Family Services April 2015 - Present
First Baptist Church of Lawndale January 1998 - Present
RHA Health Service, Inc December 2008 - March 2015
Footprints Carolina, Gastonia, NC October 2005 - August 2008
Success Behavior Health April 2004 - October 2005
Bank of America June 1999 - May 2002
Born Again Mortgage July 1996 - July 1999
Skills
Program Development, Social Services, Case Managment, Community Outreach, Crisis Intervention, Mental Health, Nonprofits, Adolescents, Developmental..., Mental Health Counseling, Motivational..., Program Evaluation, Group Therapy, Family Therapy, Psychotherapy, Volunteer Management, Grant Writing, Fundraising, Vocal Coaching, Leadership, Teaching Workshops, Church Music, Church Events, Music Education, Singing
Education
Capella University 2012 — 2014
Business Administration and Management, General
Winston-Salem State University 1996 — 1998
Music Teacher Education
AIU Online May 2015 - Present
Florida Technical College September 2014 - April 2015
Grantham University September 2012 - April 2015
Everest University Online January 2014 - October 2014
Everest University Online January 2010 - January 2014
Kaplan College October 2011 - January 2013
Everest University Online June 2006 - June 2011
Hillsborough County Sheriff October 2005 - May 2006
Bank of America January 2004 - September 2005
JP Morgan Chase November 2001 - December 2003
Skills
Career Counseling, Resume Writing, Leadership, Management, Teaching, Career Development, Team Building, Human Resources, Interviews, Higher Education, Time Management, Employee Benefits, Customer Service, Staff Development, Recruiting, Admissions, Adult Education, CampusVue, Employee Training, Enrollment Management, Leadership Development, Retaining Customers, Student Financial Aid, Training
Education
Capella University 2009 — 2011
Masters, Post Secondary and Adult Education
Everest University 2005 — 2008
MBA, Business Administration
Florida Metropolitan University 2002 — 2005
Bachelor's in Science, Criminal Justice
PGD Sports February 2015 - Present
IMG December 2012 - February 2015
US Youth Soccer June 2012 - November 2012
IMG January 2012 - August 2012
United Soccer Leagues October 2011 - January 2012
Fairport Soccer Club January 2010 - January 2012
University at Rochester August 2009 - January 2012
Bank of America September 2008 - November 2009
Skills
Microsoft Office, Sports Management, Sports Marketing, Team Building, Event Management, Customer Relations, Coaching, Sales, Athletics, Management, Sports, New Business Development, Soccer, CRM, Customer Service, Training, Marketing, Recruiting, Market Research
Education
Canisius College 2009 — 2011
MA, Sport Administration, 3.9/4.0
University at Buffalo 2005 — 2008
BA, Communications
Monroe Community College 2003 — 2005
AA, Liberal Arts
Wells Fargo 2011 - Present
Wachovia, A Wells Fargo Company October 2007 - August 2011
Wachovia Bank August 2005 - October 2007
Wachovia Bank November 1999 - August 2005
Bank of America 1996 - 1999
Skills
Talent Management, Strategic Planning, Team Leadership, Sales, Instructional Design, Program Management, Financial Services, Performance Consulting, Leadership Development, Relationship Management, Leadership, Change Management, Performance Management, Project Management, Team Building, Negotiation, Budgets, Process Improvement, Human Resources, Vendor Management, Training, Staff Development, Start-ups, Banking, Mergers & Acquisitions, Business Planning, Portfolio Management, Loans, Finance, Strategy, Risk Management, Management
Education
University of North Carolina at Chapel Hill 1991 — 1995
Bachelor of Arts, English
Capella University 2004 — 2007
M.S., Education
Rippy Auto World Verizon WirelessSenior Financial Services RepresentativeDecember 2006 - September 2008
Bank of America August 1996 - February 2006
Skills
Customer Satisfaction, Troubleshooting, Customer Service, Team Leadership, Call Centers, Process Improvement, Technical Support, Microsoft Office, Team Management, Windows, Management, Customer Retention, Computer Hardware, CRM, Teamwork, Microsoft Excel, Project Management, Team Building, Software Documentation, Customer Support, Budgets, Negotiation, Microsoft Word
Education
Cape Fear Community College
Computer Engineering
Miller Motte Business College
Bank of America May 2013 - Present
Bank of America April 2011 - May 2013
Bank of America April 2006 - April 2011
Bank of America March 2005 - March 2006
Bank of America August 2004 - March 2005
Bank of America November 2003 - August 2004
Skills
Banking, Loans, Credit, Retail Banking, Consumer Lending, Mortgage Lending, Credit Analysis, Cross Selling, Branch Management, Lines Of Credit, Branch Banking, Refinance, Credit Risk, Risk Management, Call Centers, Process Improvement, Process Design, Process Management
Education
University of Phoenix 2008 — 2009
Master of Business Administration (MBA), MBA
Canisius College 1997 — 2001
Bachelor of Arts (BA), International Relations and Affairs and German
Globe Life And Accident Insurance Company February 2015 - Present
Target Corporation October 2013 - February 2015
Bank of America October 2005 - April 2012
Fleet Bank July 1998 - September 2005
Fleet Bank June 1995 - June 1998
Fleet Bank May 1993 - June 1995
Bank of New England 1992 - 1993
Bank of New England 1990 - 1992
Skills
Customer Service, Leadership, Training, Portfolio Management, Treasury Services, Commercial Banking, Research, Outlook, Time Management, Microsoft Excel, Treasury Management, Mentoring, Project Management, Supervising, Building Relationships, Microsoft Word, PowerPoint, Human Effectiveness, Procedure Writing, Diversity Training, Problem Solving, Highly Detailed, Troubleshooting, Bookkeeping, Office..., Critical Thinking, Banking, Payments, Call Centers, Cash Management, Management, Customer Satisfaction
Education
Capella University 2012 — 2013
Graduate Certificate, Project Management, 4.0
New England College of Finance 2012 — 2013
Associates degree, Business Information Systems
University of Phoenix
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.30
University of Phoenix
Bachelor's degree, Business Management, 3.42
Responsive Software June 2012 - Present
All Star Driver Education August 2013 - July 2014
All Star Drivered Online September 2011 - July 2014
Bank of America January 2011 - December 2011
Insignia Technology Services, LLC December 2009 - January 2011
Event Photography Group May 2008 - May 2009
Teleflora October 2007 - May 2008
FNC Inc May 2006 - October 2007
CSMasters March 2006 - August 2006
MUM March 2005 - May 2006
Skills
Microsoft SQL Server, XML, Web Development, SQL, C#, Software Development, .NET, CSS, SharePoint, HTML, Agile Methodologies, Vendor Management, ASP, TFS, Business Analysis, VB.NET, Management, XSLT, Information Architecture, Human Resources, SEO, New Business Development, Microsoft Word, Graphic Design, phpMyAdmin, PHP, Cold Fusion, SQL Server, Visual Studio Team..., ASP.NET, ASP.NET AJAX, jQuery, jQuery UI, MySQL, HTML5, CSS3, JavaScript, AJAX, Responsive Design
Education
Capella University 2007 — 2009
MBA, IT management, 4.0
Western Governors University 2004 — 2006
CIS, Computer Information Services
The Computer Merchant September 2014 - Present
Accenture June 2012 - August 2014
Bank of America July 2010 - June 2012
CVS Corporation May 1996 - June 2010
Progress Software Corporation June 1990 - April 1996
Unisys Corporation October 1986 - June 1990
Skills
Solaris, Unix, Servers, Apache, AIX, Linux, System Administration, Perl, Operating Systems, Active Directory, Tomcat, LDAP, Troubleshooting, VMware, XML, Disaster Recovery, Security, IBM AIX
Education
Cape Cod Community College
Dean College
Criminal Justice
YMCA Training, Inc. November 2013 - Present
Best Buy 2009 - 2013
Bank of America February 2009 - December 2009
Skills
Customer Service, Microsoft Office, Coaching, Training, Teamwork, Microsoft Word, Microsoft Excel, Team Leadership, PowerPoint, Leadership, Performance Management, Leadership Development, Management, Team Building, Public Speaking
Education
Cape Cod Community College 2010 — 2012
Accounting and Finance
Barnstable High School 2003 — 2006
Citi March 2015 - Present
Citi July 2014 - Present
Bank of America April 2014 - Present
Bank of America May 2012 - Present
Jonathan Livingston Seagull December 2011 - Present
Canisius College September 2007 - June 2009
Skills
Adobe Creative Suite, VB.NET, Microsoft Excel, Banking, Microsoft Office, Databases, SQL, Customer Service, Analysis, Business Analysis, Financial Analysis, Leadership
Education
Canisius College 2007 — 2011
Bachelors of Arts, History Honors, Classics
Canisius High School 2003 — 2007
High School, Liberal Arts
Confidential (In stealth mode) December 2014 - Present
Dorian & Co. November 2009 - Present
Starwood Hotels & Resorts August 2008 - May 2010
World Wrestling Entertainment October 2007 - August 2008
Bank of America January 2007 - October 2007
Cavalier Telephone February 2005 - January 2007
Pets United LLC January 2003 - February 2005
GSI Commerce May 2001 - May 2003
Skills
Omniture SiteCatalyst, Google Analytics, Coremetrics, Unica, Test&Target, SiteSpect, Optimost, Optimization, Data Analysis, Analytics, Convertro, Amadesa, Google Website Optimizer, SEO, SEO copywriting, Quantitative Analysis, Quantitative Research, Competitive Analysis, Competitive Intelligence, Omniture Discover, Webtrends onDemand, Webtrends onPremises, Microsoft Excel, SQL, Social Media Marketing, Yahoo Search Marketing, Affiliate Marketing, Email Marketing, WebTrends Analytics, Omniture, Web Analytics, Quantitative Analytics, Optimizations, IBM Websphere Commerce, SEM, Online Marketing, Landing Page..., Business Intelligence, DoubleClick, PPC, Digital Marketing, E-commerce, Web Development, Interactive Marketing, Google Adwords, Strategy, SAS, SPSS, Database Marketing, MSN AdCenter
Education
University of Phoenix 2003 — 2006
D.Mgt, Organizational Leadership
Capella University 2001 — 2003
MBA, Business Administration
La Salle University 1997 — 2000
BS, Information Technology
Ramapo Senior High School
Manzella Trade Communications October 2012 - Present
Heritage Christian Services June 2014 - Present
The University of Chicago November 2014 - June 2015
Bank of America July 2013 - September 2014
buffaBLOG October 2012 - September 2014
Bank of America May 2012 - July 2013
Buffalo Hearing and Speech Center January 2012 - May 2012
Artvoice January 2011 - May 2011
Just Buffalo Literary Center September 2010 - December 2010
Skills
Writing, Copywriting, Copy Editing, Social Media, Creative Writing, Public Speaking, Facebook, Press Releases, Public Relations, Social Networking, PowerPoint, Blogging, Editing, Microsoft Office, Microsoft Word, Storytelling, Fundraising, Marketing
Education
The University of Chicago 2014 — 2015
Master of Arts (M.A.), Humanities
Canisius College 2008 — 2012
Bachelor of Arts (B.A.), English, Communication Studies, and Creative Writing with a Minor in Philosophy, 3.95
Yeats International Summer School 2011 — 2011
Sweet Home High School 2004 — 2008
Honors with Advanced Distinction
Bank of America August 2009 - Present
Bank of America April 2001 - July 2009
Bank of America May 1997 - March 2001
Bank of America June 1990 - May 1997
Skills
Mortgage Lending, Banking, Mortgage Banking, Credit Analysis, Credit, Loans, Process Improvement, Management, Loan Servicing, Mortgage Servicing, Risk Management, Residential Mortgages
Education
Canisius College 1987 — 1990
Bachelor of Science (B.S.), Finance, General
SUNY at Buffalo 1985 — 1987
Industrial Engineering
Guilford County February 2013 - Present
Bank of America September 2009 - February 2013
Charlotte Russe October 2007 - February 2012
Interactive resource center May 2011 - December 2011
Sears April 2008 - September 2009
Skills
Credit, Loans, Banking, Consumer Lending, Loss Mitigation, Mortgage Servicing, Nonprofits, Human Resources, Local Government, Mental Health Counseling, Management, Leadership Development
Education
Capella University 2013 — 2015
Master's Degree, Mental Health Counseling/Counselor
University of North Carolina at Greensboro
Bachelors of Arts, Psychology
USAA October 2014 - Present
USAA October 2013 - Present
Bank of America December 2011 - May 2013
Bank of America April 2011 - May 2012
Bank of America October 2009 - October 2011
Bank of America 2008 - 2009
Bank of America 2006 - 2008
Bank of America 2005 - 2006
Bank of America 2003 - 2005
Bank of America 2002 - 2003
Skills
Process Improvement, Six Sigma, Integration, Strategy, Business Process..., Project Management, Financial Risk, Data Analysis, Financial Services, Management, Banking, Payments, Business Continuity, Leadership, Analysis, Cross-functional Team..., Product Management, Portfolio Management, Business Strategy
Education
Capella University
B.S, Information Technology/Project management
Ernst & Young November 2007 - Present
Self-employed May 2005 - January 2008
Bank of America January 2004 - May 2005
Sara Lee Corporation August 2002 - January 2004
Arthur Andersen LLP, (Business Consulting) September 2000 - August 2002
SGL Carbon Group July 1995 - August 2000
Pratt & Lambert January 1993 - January 1995
Scott Aviation, Division of Figgie International January 1990 - January 1993
Education
Canisius College
Degree: Bachelor of Science, Accounting
Bank of America August 2015 - Present
Fairway Independent Mortgage of the Carolinas October 2014 - April 2015
OVM Financial Inc. April 2014 - October 2014
Platinum Home Mortgage (NMLS ID #13589) September 2013 - July 2014
Guaranteed Rate August 2012 - August 2013
New American Mortgage December 2011 - August 2012
SunTrust Mortgage November 2007 - April 2011
Wells Fargo Home Mortgage January 2002 - November 2007
Skills
Mortgage Lending, FHA, Refinance, Mortgage Banking, Loan Origination, Residential Mortgages, USDA, VA loans, FHA financing, Loans, Credit, Government Loans, Banking, Reverse Mortgages, Certified Mortgage..., Credit Analysis, Construction Loans, Underwriting, First Time Home Buyers, Mortgage Underwriting, Financial Analysis, Real Estate, Foreclosures, Investors, Real Estate Financing, Coaching, Small Business Lending, Investments, Financial Services, Retail Banking, Investment Properties, Insurance, Sales, Consumer Lending, Sales Management, Finance, Short Sales, Mortgage Servicing, Home Equity Loans, Commercial Mortgages, Debt Consolidation, Mortgage Marketing, Rates, 203K, Branch Management, HomePath, Down Payment Assistance, Super Jumbo, NMLS, Relationship Management
Education
Cape Fear Community College 1988 — 1991
Bachelor of Business Administration (B.B.A.)
New Hanover Hign School 1984 — 1987
University of North Carolina at Wilmington
United Airlines May 2013 - Present
Stewart Lending April 2014 - June 2014
Bank of America August 2012 - May 2013
Mortgage January 2010 - August 2012
Mortgage company January 2010 - July 2012
Chrysler Financial August 2009 - December 2009
Transcomm International November 2008 - July 2009
Coldwell Banker Pelican April 2008 - September 2008
YMCA February 2002 - September 2007
Skills
Banking, Microsoft Excel, Microsoft Office, Financial Analysis, Risk Management, Credit, Customer Service, Microsoft Word, Project Management, PowerPoint, Loans, Strategic Planning, Business Analysis, Change Management, Portfolio Management
Education
Capella University 2009 — 2012
Bachelor, Business Administration
Capella University 2009 — 2012
Bachelor of Business Administration, Business Administration
Commonwealth Mortuary School 1997 — 1999
Associate Degree of Applied Science, Funeral director
Franklin Sr. High School 1981 — 1982
Diploma, General Studies
Young Memorial Vo-Technical College
Information Processing Operator
Bank of America July 2013 - Present
Wells Fargo January 2012 - July 2013
Kamehameha Schools (Tek Systems) December 2010 - October 2011
Hawaiian Telcom (Tek Systems) October 2010 - December 2010
Wachovia, A Wells Fargo Company (Consultant) March 2010 - June 2010
Lowe's Corporate (Consultant) November 2009 - February 2010
BCBS of NC (Tek Systems) June 2009 - September 2009
Wachovia (Collabera) June 2007 - June 2009
Bank of America (CCCi) March 2006 - March 2007
Skills
SharePoint
Education
Capella University 2008 — 2012
Master of Science (MS), Information Technology
Louisburg High School 1985 — 1990
University of North Carolina at Charlotte
BA, English/Communications, Technical Writing Minor
NAVAIR June 2014 - Present
High Performance Computing Modernization Program January 2012 - June 2014
NAVAIR February 2003 - December 2011
Bank of America 2001 - 2003
Aegis Mortgage 1999 - 2001
GroupSystems 1993 - 1994
Skills
Vulnerability Management, Information Security, Information Assurance, Firewalls, Security, IPS, Network Security, Antivirus, CISSP, Vulnerability Assessment, Computer Security, Information Security..., NIST, Penetration Testing, Program Management, Security Clearance, Integration
Education
Capella University 2003 — 2004
MS, Information Security
University of Arizona 1994 — 1999
BS, Systems Engineering
Wells Fargo February 2009 - Present
ADT Fire & Security October 2007 - December 2008
Bank of America January 1998 - December 2004
Education
Capella University 2008 — 2012
PhD
University of Phoenix 2006 — 2007
M.B.A.
South Carolina State University 1991 — 1996
B.S
Wells Fargo March 2013 - Present
Ally Financial Inc. September 2012 - February 2013
Wells Fargo December 2010 - May 2012
Capital One August 2009 - October 2010
Wachovia, A Wells Fargo Company June 2007 - June 2009
Wachovia Securities, LLC May 2004 - May 2007
Wachovia, A Wells Fargo Company March 2003 - April 2004
Capital One November 2000 - February 2002
Bank of America June 1996 - October 2000
Digital Equipment Corporation April 1983 - June 1996
Skills
Program Management, Project Management, PMO, Team Building, Project Planning, Technical Leadership, Coaching, Risk Management, Problem Solving, Project Delivery, Software Project..., Process Improvement, Implementation Planning, Disaster Recovery, Issue Management, Dependency Management, MS Project, Yardi Voyager, Data Conversion, Cross-functional Team..., Analysis, Leadership
Education
University of North Carolina at Wilmington 1980 — 1983
Bachelor of Science (BS), Computer Science
Cape Fear Community College 1978 — 1979
Electrical and Electronics Engineering, GPA 3.2
CoreAxis Consulting September 2013 - Present
UpSearch April 2009 - November 2014
Cornerstone OnDemand January 2014 - October 2014
State Industrial Products April 2009 - November 2009
Starbucks Coffee Company May 2008 - February 2009
Congaree Rapid Soccer Association May 2006 - December 2008
Bank of America March 2007 - May 2008
The South Financial Group November 2005 - February 2007
Skills
Learning, E-learning, E-learning Development, Instructional Design, Learning Management, Learning Systems, Learning Solutions, Blended Learning, Distance Learning, Organizational Learning, Social Learning, E-Learning, Consulting, Captivate, Leadership Development, Emotional Intelligence, Learning Management..., Lectora, Instructor-led Training, Camtasia, Training, Business Process..., Leadership, Employee Training, Program Management, Performance Improvement, Change Management, Strategy, Needs Analysis, Performance Consulting, Performance Management, Management, Marketing, Organizational..., Management Consulting, Personnel Management, Talent Management, SharePoint, Training Delivery, Workshop Facilitation, Onboarding, Organizational..., SnagIt, Career Development, 360 Feedback, Organizational Design, Executive Coaching, Executive Development, Employee Engagement, Succession Planning
Education
Capella University 2003 — 2009
PhD
Case Western Reserve University 2009 — 2009
Accreditation
Temple University 1999 — 2001
MEd
University of North Carolina at Charlotte 1994 — 1998
BA
Brecksville-Broadview Heights High School 1991 — 1994
Success! Real Esate September 2005 - Present
Bank of America January 2000 - January 2005
Skills
Real Estate, Short Sales, Sellers, First Time Home Buyers, Condos, Residential Homes, Mortgage Lending, Relocation, Single Family Homes, Buyer Representation, Foreclosures, Listings, REO, Selling, Real Estate Development, Rentals, Investments, FHA, New Home Sales
Education
Cape Cod Community College 1990 — 1993
Associates, Hotel Rest Managment
Bank of America February 2013 - Present
Bank of America February 2011 - February 2013
Bank of America February 2010 - February 2011
Bank of America February 2009 - February 2010
Bank of America February 2008 - February 2009
Goldwater Bank, N.A. January 2008 - June 2008
BBVA February 2006 - January 2008
Chase August 2005 - July 2006
Chase July 2004 - July 2005
Skills
Banking, Credit, Loans, Mortgage Lending, Retail Banking, Risk Management, Commercial Banking, Credit Analysis, Credit Risk, Portfolio Management, Mortgage Banking, Consumer Lending, Loan Origination, Financial Analysis, Commercial Lending, Financial Risk, Business Analysis, Process Improvement, Vendor Management, Relationship Management, Short Sales, Small Business Lending, Credit Cards, Lines Of Credit, Cross Selling, Financial Services, Branch Banking, Residential Mortgages, Underwriting, Branch Management, Refinance, Deposits, Operational Risk..., Finance, Investment Banking, Internet Banking, Commercial Mortgages, Mortgage Underwriting, Mortgage Servicing, Loan Servicing, Home Equity Lines of..., Executive Management, Operational Risk, Call Centers, Loss Mitigation, Home Equity Loans, Teller Operations, Wealth Management, Loan Modifications, SBA
Education
Capella University
Master of Arts (M.A.), Human Services
Capella University
Doctor of Philosophy (PhD), Human Services
University of Phoenix
Master of Business Administration (MBA), Business
University of Phoenix
Bachelor's degree, Business Administration and Management, General
Maryland Motor Vehicle Administration April 2012 - Present
Jehovah Nissi Ministries, Inc. April 2010 - Present
Bank of America August 2009 - April 2012
Loyola University Maryland August 2007 - September 2009
SunTrust January 2007 - July 2007
Citi August 2003 - November 2006
Skills
Leadership, Business Strategy, Educational Leadership, Employee Training, Training Delivery, Public Speaking, Teaching, Inspiring People, Inspiring Leadership, Inspiring Teams, Coaching, Job Coaching, Motivational Speaking, Internal Audit, Internal Controls
Education
Capella University 2013 — 2016
Doctor of Business Administration, Leadership
Strayer University-Maryland 2010 — 2013
Master of Business Administration (MBA), Management
Freedom Bible College & Seminary, Noel Ministries Inc.
Teaching Certificate, Christian Studies
Freedom Bible College & Seminary, Noel Ministries Inc.
Master of Christian Education, Christian Studies
Everest University-Brandon
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Bank of America August 2011 - Present
Bank Of America Home Loan Servicing August 2011 - Present
Skills
Six Sigma
Education
Cape Fear Community College 1993 — 1997
Paralegal, Paralegal Technology and Administrative Office Technology, 4.0
Bank of America November 1978 - Present
Skills
Customer Service, Process Improvement, Microsoft Office, Business Analysis, Visio, Software Documentation, Microsoft Excel, Troubleshooting, Financial Analysis, Project Management, Vendor Management, Training, Strategic Planning, Microsoft Word, Team Leadership, Leadership, Data Analysis, Coaching, Risk Management, Accounting, Finance
Education
Capella University 2011 — 2014
working on masters degree in marriage and family therapy
Strayer University 2002 — 2009
Bachelor of Science (BS), Business Administration and Management, General
Quilt Xpressions by Diana November 2007 - Present
An Access in Food 2006 - 2013
Southside Community Development & Housing Corporation September 2012 - December 2012
Exclusive Staffing January 2012 - August 2012
Wells Fargo October 2008 - January 2012
Wells Fargo January 2008 - January 2012
Bank of America March 2006 - September 2008
Bank of America, N.A January 2006 - January 2008
FedEx Kinko’s January 2005 - January 2006
Pitney Bowes Management Services January 2002 - January 2005
Skills
Notary Public, Certified Housing..., Certified Foreclosure..., Certifeid VHDA..., Financial Literacy..., Grant Writing
Education
Capella University 2002 — 2003
Master of Business Administration (MBA), Business Administration and Management, General
North Central College 1994 — 1995
Bachelor of Arts (BA), Business Management
Capella University
Masters Business Administration
North Central College
B.S, Business Management
SEMATECH June 2014 - Present
SEMATECH August 2008 - June 2014
Metropolitan Life Insurance Company July 2006 - August 2008
MetLife July 2003 - July 2006
Hudson Valley Community College January 2000 - January 2005
MetLife February 2000 - June 2003
Bank of America January 1999 - February 2000
Reserve America January 1998 - February 1999
Skills
Program Management, Virtual Teams, PMO, Process Improvement, Team Building, Problem Solving, Team Leadership, Process Engineering, IT Management, Business Process..., ITIL, Budgets, Integration, Change Management, Enterprise Architecture, IT Strategy, Vendor Management, Project Management, Cross-functional Team..., Leadership, Requirements Analysis, Disaster Recovery, Business Analysis, Software Project..., SharePoint, SDLC, Data Center, PMP, Troubleshooting, Enterprise Software, Unix, Databases, ERP, Quality Assurance, Management, Operating Systems, Project Planning, Microsoft SQL Server, Software Documentation, Networking, Office 365, NetSuite, Security, IT Operations, Visio, Information Technology, Business Intelligence, Technical Support, Perl, Cloud Computing
Education
Capella University 2005 — 2007
MBA, Business
University at Albany, SUNY 1995 — 1997
BS, BA, Information Science, Psychology
Hudson Valley Community College 1994 — 1995
AAS, Criminal Justice
Bank of America November 2013 - Present
TD September 2012 - October 2013
Citizens Bank December 2011 - September 2012
Citizens Bank April 2011 - December 2011
Wells Fargo Home Mortgage September 2010 - April 2011
US Bank Home Mortgage January 2010 - September 2010
Interstate Mortgage Service September 2009 - January 2010
Northeast Mortgage Corp November 1996 - September 2009
Skills
Engaging People, Sales Management, Sales Operations, Team Leadership, Recruiting, FHA, Refinance, Mortgage Lending, Loans, Leadership, Coaching, Customer Service, Training, Finance, Sales, Home Equity Lines of..., Retail Banking, Leadership Development, Branch Management, Microsoft Office, Performance Management, Cross Selling, Human Resources, Public Speaking, Microsoft Excel, Banking, Cold Calling, Management, Account Management, Operations Management, Negotiation, Small Business Lending, New Business Development, Team Building, Credit, Mortgage Banking, Loan Origination, Residential Mortgages
Education
Cape Cod Community College
AS, Criminal Justice
SunTrust January 2015 - June 2015
Wells Fargo Capital Finance March 2013 - January 2015
MetLife Bank, N.A. June 2009 - February 2011
Bank of America April 2008 - June 2009
Wells Fargo December 2007 - April 2008
Capital One March 2006 - November 2007
Anvil Mortgage Corporation April 2004 - March 2006
Weichert Financial Services April 2002 - April 2004
Bank of America September 1995 - April 2002
Skills
Account Management, New Business Development, Sales, Leadership, Management, Customer Service, Banking, Key Account Development, Sales Management, Public Speaking, Product Marketing, Sales Presentations, Fundraising, Training, Retail Banking, Interviews, Networking, Loans, Mortgage Lending, Translation, Loan Origination, Credit, Financial Services, Finance, Microsoft Office, Mortgage Banking, Marketing, Real Estate, Underwriting, Credit Analysis
Education
Capella University 2014 — 2017
Master of Public Health (MPH), Public Health Education and Promotion
University of Phoenix 2004 — 2007
Bachelor of Science in Business, Management
SunTrust Bank June 2014 - Present
Bank of America October 2012 - May 2014
Bank of America August 2010 - October 2012
Bank of America September 2005 - August 2010
Skills
Foreign Languages, Compliance, Internal Audit, Risk Management, Anti Money Laundering, Privacy Protection, Retail Banking, Team Leadership, Personal Finance, 10 Key, Organization, Consumer Lending, Coaching, Relationship Management, Credit Analysis, Banking, Loans, Sales, Customer Service, Commercial Banking, Credit, Loan Origination, Mortgage Banking
Education
University of North Carolina WilmingtonCameron School of Business 2007 — 2009
Bachelor of Science, Business Administration; Finance
Cape Fear Community College 2002 — 2005
Associate of Arts (A.A.), General Studies
PNC April 2012 - Present
PNC August 2009 - April 2012
Bank of America January 2007 - August 2009
Skills
Banking, Mortgage Lending, Sales, Relationship Management, Salesforce.com, Retail Banking, Credit Cards, Consumer Lending, Cross Selling, Mortgage Banking, Payments, Loans, Account Management, Cold Calling, Customer Service, New Business Development, Training, Risk Management, Team Building, Residential Mortgages, Credit, Portfolio Management, Sales Management, Leadership
Education
Capella University 2015 — 2017
Master of Business Administration (M.B.A.), Business Administration and Management, General, 4.0
Clarion University of Pennsylvania 1994 — 1998
Bachelor of Science (BS), Geological and Earth Sciences/Geosciences
Los Alamos National Bank February 2014 - July 2015
Independant July 2004 - February 2014
Nevada State Bank May 2003 - July 2004
First City Capital June 1998 - March 2001
Bank of America July 1995 - July 1998
Skills
Banking, Microsoft Office, Microsoft Excel, Management, Customer Service, Office Administration, Microsoft Word, Typing, Employee Training, Document Management, Filing, Research, Document Preparation, Data Analysis, Data Entry, Account Management, Budgets, Coaching, Editing, Facebook, 10 Key, Leadership, Marketing, Outlook, Operations Management, Underwriting, Home Equity Loans, Volunteering, Writing, Youth Development, Team Building, Loans
Education
Capella University 2006 — 2008
BS, Business Administration, 4.0
Bridgehampton National Bank April 2014 - Present
TD September 2012 - April 2014
Bank of America August 2011 - August 2012
Hudson City Savings Bank July 2008 - August 2011
Skills
Banking, Loans, Credit, Loan Origination, Cash Management, Retail Banking, Deposits, Portfolio Management, Consumer Lending, Microsoft Excel, Outlook, Commercial Banking, Risk Management, Mortgage Lending, Relationship Management, Microsoft Office, Credit Analysis, Cross Selling, Small Business Lending, Human Resources, Business Strategy, CRM, Customer Service, Sales, Lines Of Credit, Commercial Lending, AML, Mortgage Banking, Finance, Operational Risk, Credit Risk, Residential Mortgages, Loan Servicing, Payments, Internet Banking, Teller Operations, Operational Risk..., Bank Secrecy Act, Banking Relationships, Personal Banking, KYC, Debit Cards, ACH, Customer Experience, Fraud Detection, Call Centers, Branch Banking, Credit Cards, Branch Management, Mortgage Servicing
Education
Quinnipiac University - School of Business 2014 — 2015
Master of Business Administration (M.B.A.), 3.35 GPA
Capella University 2013 — 2014
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General, 4.0 GPA
Long Island University, C.W. Post Campus 2009 — 2010
Master of Education (M.Ed.), Art Teacher Education, K-12
State University of New York at New Paltz 2004 — 2008
Bachelor of Arts (B.A.), Art History, Criticism and Conservation
Scuola de Lorenzo de Medici 2007 — 2007
Art History, Art History, Criticism and Conservation
Comet Global Consulting April 2015 - Present
22nd Century Staffing, Inc. November 2014 - March 2015
UPS November 2014 - January 2015
Georgia State University July 2005 - September 2014
Emory Healthcare January 2002 - September 2004
Wachovia Bank May 2000 - March 2002
Bank of America March 1998 - October 1999
MCKENZIE & EDWARDS, P.C September 1996 - August 1997
Skills
Human Resources, Training, Onboarding, Recruiting, Management, New Hire Orientations, Organizational..., Customer Service, Payroll, Leadership, Employee Benefits, Staff Development, Time Management, Budgets, Employee Relations, Talent Management, Interviews, Hiring, Policy, Project Planning, Teamwork, Benefits Administration, Performance Management, Administrative..., Employee Training, Coaching, Workshop Facilitation, Team Building, HR Policies, Employee Engagement, Call Centers, Program Management, Data Entry, Applicant Tracking..., Leadership Development, Oracle E-Business Suite, CRM Databases, Microsoft Suites, Microsoft Office, Interpersonal..., Accounts Payable, Procurement, ACH
Education
Capella University 2010 — 2013
Masters of Science, Human Resource Management
Mount Ida College 1992 — 1996
Bachelor of Science, Business Management
Mount Ida College 1992 — 1994
Associates of Science, Business Administration
The Faison School for Autism September 2013 - Present
Capital One April 2012 - September 2013
Bank of America 2010 - 2012
Bank of America 2008 - 2010
A Capitol Women's Health Clinic 2006 - 2008
Education
Capella University 2012 — 2016
Master's degree, Counseling Psychology, 3.85
Virginia Commonwealth University 2007 — 2010
Bachelor of Applied Science (BASc), Psychology, 3.12
PK Management, LLC September 2015 - Present
Family Violence Prevention Center of Greene County September 2014 - Present
GutWrench Productions August 2014 - Present
Willis Pet Vacay October 2011 - Present
Bank of America November 2009 - April 2012
Earth Circle Organics April 2009 - October 2011
Jenny Craig October 2006 - July 2008
Milhous Children Services March 2006 - October 2006
Skills
Team Building, Applied Behavior..., Psychology, Customer Service, Education in Criminology, Excellent Computer..., Adept in Conflict..., Knowledge in..., Educated in Play Therapy, Learning Disability..., Knowledge of Juvenile..., Understanding in..., Erudite in Adolescent..., Well Educated in..., Staff Development, Social Services, Sales, Microsoft Office, Microsoft Excel, Mental Health, Time Management, Research, Leadership, Training, Management, Public Speaking
Education
Capella University 2015 — 2018
Master of Science, Mental Health Counseling, 4.0
Kaplan University 2014 — 2015
Associate of Applied Science, Criminal Justice, 4.0
Kaplan University 2011 — 2014
Bachelor of Science, Psychology, 4.0
Sinclair Community College 2014 — 2014
Prerequisite Course Work, Psychiatric/Mental Health Nurse/Nursing, 3.4
University of Phoenix 2011 — 2012
Bachelor of Science, Psychology, 3.8
UNC Charlotte June 2015 - Present
World Link Wireless November 2014 - April 2015
COLAS 2015 - 2015
Bank of America March 2008 - November 2014
Skills
Customer Service, Spanish, French, Sales, Cash Handling, Computer Proficiency, Microsoft Office, Public Speaking, Teamwork, Research, Microsoft Word, Banking
Education
University of North Carolina at Charlotte 2010 — 2015
Bachelor's Degree, French, Spanish, and Latin American Studies, 3.96/4.0
Cape Fear Community College 2004 — 2007
Associate of Arts (A.A.)
TD 2015 - Present
Bank of America 2014 - 2015
MetLife 2013 - 2014
Cooke & Bieler 1999 - 2012
Skills
Project Portfolio..., Project Management, IT Strategy, Leadership, Business Analysis, Business Process..., Business Intelligence, Program Management, Disaster Recovery, IT Operations, Business Continuity, SDLC, Vendor Management, Integration, IT Management, Information Technology..., Network Administration, Active Directory, Microsoft Exchange, Information Technology
Education
Villanova University 2011 — 2012
Master Certificate, IS/IT Project Management, 4.0
PMI Institute
Certification: PMP, PMP certification
Capella University 2002 — 2004
Master's degree, Information Technology, 3.9
Microsoft Corp.
Certification: MCSE
University of Pune
Bachelor's degree
RED Interactive Agency November 2013 - Present
Roundarch Isobar February 2012 - November 2013
Bank of America October 2010 - 2012
Self Employed June 2007 - October 2010
gubb.net March 2006 - June 2008
RDVO February 2005 - December 2006
Peppercoin February 2003 - February 2005
Amadeus August 2002 - January 2003
Thomson Reuters September 2001 - April 2002
Reed Business Information August 2001 - November 2001
Skills
Product Design, Design Thinking, User-centered Design, Design Strategy, User Experience Design, Interaction Design, User Interface Design, Usability, User Experience, Information Architecture, User Interface, Creative Direction
Education
Massachusetts College of Art and Design 2007 — 2009
Bachelor’s Degree, Industrial Design
Cape Peninsula University of Technology 1993 — 1996
ND, Three-Dimensional Design (Industrial Design)
Whirl Computer Services January 2009 - Present
Bank of America September 2013 - May 2014
CIGNA Healthcare February 2013 - July 2013
Chubb Insurance August 2012 - October 2012
Computer support Services LLC-ct January 2012 - January 2012
M&T Bank (Niagara Falls, NY) April 2011 - June 2011
Apex Systems June 2008 - November 2008
Skills
Sales Management, Strategic Planning, Customer Service, Marketing Strategy, Microsoft Office, Negotiation, Product Development, Marketing, Project Management, Team Building, Linux, Online Advertising, HTML, Networking, Business Strategy, Servers, Graphic Design, Social Media, Business Development, Management, Computer Repair, Computer Hardware, Computer Maintenance, Computer Security, Computer Proficiency, Wireless Networking, Wired, Business Networking, Home Networking, Windows 7, CRM, Leadership, Team Leadership, Technical Support, XP, Active Directory, System Deployment, Information Technology, Help Desk Support, Software Installation, Printers, Remote Desktop, System Administration, Windows Vista, Operating Systems, Windows Server, Training, Microsoft Exchange, Laptops, VPN
Education
Capella University 2012 — 2015
BA Information Technology Networking, Information Technology, Just started Moved from Pheonix
University of Phoenix 2010 — 2012
switched to capella, computer science/ networking/web design
American Express OPEN June 2015 - Present
J.P. Morgan Asset Management July 2014 - January 2015
NBCUniversal, Inc. August 2004 - July 2014
CNBC July 2004 - July 2014
CNBC March 2013 - March 2014
SportsNet New York 2006 - 2009
Bank of America May 2001 - August 2002
Indiana University Bloomington August 2000 - May 2001
Skills
Broadcast, Video, Sound, Broadcast Television, PowerPoint, Television, Video Production, Avid, Banking, HD Video, Financial Services, Camera, Finance, Final Cut Pro, Entertainment, Investments, Microsoft Office, Broadcast Journalism, Video Editing, Branding Experience, Microsoft Excel, Marketing, Research, Sports, JavaScript, HTML, iNews, Pro Tools, Journalism, Copy Editing, Storytelling, Visual Communication, CPMS, Online Advertising, Advertising, Mobile Advertising, Management, Editing, Social Media, Leadership, Digital Media, Strategy, Omniture, Adobe Site Catalyst, Facebook Marketing, YouTube API
Education
Capella University 2009 — 2011
Master of Business Administration (M.B.A.), General Business Administration, 4.0
Indiana University Bloomington 2002 — 2004
Bachelor's Degree, Production & Design / Media Management & Programming
Indiana University Bloomington 1999 — 2002
Associate's Degree, Audio Engineering / Technology
ADP January 2013 - Present
Bank of America July 2011 - January 2013
Shaw's Supermarkets October 2009 - May 2011
Skills
Customer Service, Leadership, Microsoft Excel, Microsoft Office, Microsoft Word, Teamwork
Education
University of Phoenix
Bachelor of Science (B.S.), Information Technology
Ithaca College
Bachelor of Science, Integrated Marketing Communications
Cape Cod Community College
Business
Nauset Regional High School
Bank of America November 1997 - Present
Skills
Banking, Customer Service, Critical Thinking, Efficiency, Environmental Awareness, Microsoft Office, Oral & Written..., Organization &..., Organizational Behavior, Qualitative Research, People Skills, Problem Solving, Credit, Retail Banking, Loans
Education
Capella University 2011 — 2013
Master of Science (MS), Human Behavior
Park University 2009 — 2011
Bachelor of Science (BS), Social Psychology
Global Knowledge Training April 2015 - Present
Bank of America February 2014 - April 2015
Rapid Fitness/Complete Nutrition May 2012 - September 2013
RBC Bank / PNC Bank April 2011 - March 2012
Wells Fargo May 2010 - February 2011
Wachovia Bank January 2009 - May 2010
RBC Bank January 2006 - December 2008
Skills
Banking, Credit, Branch Banking, Cross Selling, Retail Banking, Loans, Commercial Lending, Commercial Banking, Microsoft Money, Credit Analysis, Sales, Customer Service, Lines Of Credit, Consumer Lending, Deposits, Cash Management, Real Estate, Negotiation, FHA
Education
Cape Fear Community College 2003 — 2006
NA, Business Administration, Management and Operations
Verizon May 2015 - Present
Discover Financial Services November 2011 - May 2015
Bank of America February 2008 - December 2011
Bank of America February 2005 - January 2008
Bank of America April 2000 - January 2005
Analysts International June 1996 - March 2000
Programming and Consulting Services March 1995 - June 1996
BEST Consulting December 1994 - June 1995
Spiegel - Cara Corporation April 1994 - December 1994
Syntel November 1993 - April 1994
Skills
Enterprise Architecture, Solution Architecture, Strategic Planning, Cross-functional Team..., Strategy, Integration, Data Migration, SOA, Banking, IT Management, Enterprise Software, Architecture, Process Improvement, Vendor Management, Management, IT Strategy, E-commerce, Outsourcing, Business Process, Project Management, Risk Management, SDLC, Consulting, ERP, Leadership, Change Management, Six Sigma, Critical Thinking, Business Analysis, Project Portfolio..., PMO, Software Project..., Business Requirements, Requirements Analysis, Business Process...
Education
Capella University 2009 — 2014
BS/MS, Information Technology, 3.97 GPA
The University of Chicago Booth School of Business
CIO Institute, Information Technology
Boeing Computer Service Education and Training Division 1986 — 1987
Certificate, Computer Programming
US Department of Homeland Security November 2014 - Present
City of Boca Raton May 2007 - Present
New Horizon Financial Services June 2008 - May 2011
Zone Care U.S.A. March 2005 - December 2007
Oro October 2003 - March 2005
Data Net Processing September 2001 - October 2003
American Express February 2000 - July 2001
Lord and Taylor October 1997 - February 2000
Empire Blue Cross Blue Shield October 1994 - October 1999
Bank of America October 1992 - September 1993
Education
Capella University 2010 — 2013
Master of Science, Criminal Justice-Homeland Security Major, Graduated with Honors
Fordham University 1985 — 1989
Bachelor of Science, Finance
Lawley August 2012 - Present
Bank of America February 2011 - October 2012
KeyBank February 2001 - March 2008
Skills
Databases, Data Analysis, Accounting, Microsoft Word, Microsoft Excel, Microsoft SQL Server, Crystal Reports, Access, Financial Reporting, SQL, Financial Analysis, Auditing, Financial Statements, Internal Controls, Microsoft Office
Education
Canisius College 2010 — 2013
Bachelor's degree, Accounting and Accounting Information Systems
Erie Community College 2008 — 2010
Business Administration and Management, General
American Express July 2010 - Present
United Airlines March 2007 - June 2010
United Airlines March 2007 - June 2010
United Airlines March 2007 - August 2009
Archstone-Smith November 2005 - December 2006
Archstone-Smith/Charles E. Smith January 2005 - December 2006
Capstone Management July 2002 - November 2005
Capstone Management Company July 2002 - November 2005
BNP Residential Properties June 1998 - February 2002
Bank of America May 1995 - June 1998
Skills
Customer Service, Training, Leadership, Management, Operations Management, Time Management, Leases, Marketing, Airlines, Aviation, Flights, Sales, Quality Assurance, Selling, Competitive Analysis
Education
University of North Carolina at Greensboro 1994 — 1998
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
2003National Apartment Association 2000 — 2003
Certified Apartment Manager-CAM, Property Management / Luxury High Rise & Garden Style
Cape Fear Community College 2003 — 2005
Aviation, Aviation/Airway Management and Operations-Pilot Ground School
Zoho Corporation September 2012 - Present
Internal Revenue Service January 2012 - June 2012
Bank of America November 2006 - January 2010
Skills
Sales, Project Management, Customer Service, Microsoft Office, Microsoft Excel, Account Management, Research, Salesforce.com, Management, CRM, Business Development, Process Improvement, Business Analysis, Leadership, Marketing, Marketing Strategy
Education
Lyndon State College 2002 — 2006
Capella University
Master of Business Administration (MBA)
TD Ameritrade November 2013 - Present
Fidelity Investments December 2010 - November 2013
Virtual Solutions Consortium 2009 - November 2010
Tandem Business Specialists, LLC September 2006 - November 2010
Bank of America January 2000 - September 2006
Skills
Outsourcing, Consulting, Management Consulting, Process Improvement, Project Management, Management, Financial Services, Process Consulting, Strategic Planning, Organizational..., Operations Management, Technology Evaluation, Certified Project..., Business Management, Customer Relations
Education
The University of Texas at Dallas - School of Management 2009 — 2011
MBA, Global Leadership, 4.0
Capella University
MS, Industrial/Organizational Psychology, 3.85
Gonzaga University
B.A., Psychology and Philosophy
The Freeman Company August 2014 - Present
The Freeman Company November 2005 - August 2014
Vanguard Integrity Professionals January 2004 - January 2005
Bank of America January 2001 - January 2004
Skills
Trade Shows, Corporate Events, Customer Service, Logistics, Production Managment, Event Management, Human Resources, Labor Relations, Recruiting, Safety, Project Management, Freight Transportation, HRIS, DOT regulations, Training, Employee Relations, Management, Budgets, Personnel Management, Team Building
Education
Capella University 2010 — 2013
Master's Degree, Human Resource Management Specialization in Industrial Labor Relations
UNIVERSITY of NEVADA 2003 — 2006
Bachelor of Science Degree, Meeting and Event Management
Combs High School July 2014 - Present
Pegasus Solutions April 2013 - Present
Combs High School July 2013 - November 2013
RIO Swim Club August 2010 - July 2013
Queen Creek Middle School December 2012 - April 2013
Queen Creek Unified School District November 2012 - December 2012
Queen Creek High School July 2012 - November 2012
Bank of America May 2011 - November 2012
HBC Management Services, Inc. November 2004 - July 2009
ABC Supply October 2002 - June 2004
Skills
Microsoft SQL Server, Banking, T-SQL, Program Management, Human Resources, Data Analysis, Microsoft Word, Data Entry, Integration, Business Process, IT Management, System Administration, Team Leadership, Testing, Microsoft Excel, Quality Assurance, Technical Writer, Swim Coach / Instructor, Technical Instructor, Field Engineer /..., Inventory Control, Technical Support, Digital Electronics, Analog Circuits, Computer Maintenance, Computer Hardware, Computer Repair, Electrical..., RF troubleshooting, Internet Troubleshooting, Troubleshooting
Education
Capella University 2007 — 2011
Bachelor of Science, Business Administration, 3.86
ECPI College of Technology 2000 — 2002
Associate of Science (AS), Computer Engineering/Telecommunications, 3.66
TJX March 2014 - Present
SEPHORA September 2013 - February 2014
Bank of America September 2012 - May 2013
Neiman Marcus May 2011 - October 2012
Skills
Office Management, iPhone, Invoicing, Coordination, Conflict Management, Confidentiality, Database Administration, Microsoft Word, Training, Multi Tasking, Management, Real Estate, Sales, Banking, Time Management
Education
Framingham State College 2012 — 2017
Master of Business Administration (M.B.A.)
University of Massachusetts, Amherst 2003 — 2006
Bachelor of Arts
Cape Cod Community College 2002 — 2003
Falmouth High School
McKesson July 2014 - Present
Conifer Health Solutions (Formerly Dell Services/Perot Systems) March 2009 - July 2014
Emdeon Business Services December 2003 - March 2009
Bank of America September 2001 - August 2003
Skills
Revenue Cycle, Healthcare, Healthcare Information..., EMR, HIPAA, Revenue Cycle Management, Managed Care, Hospitals, Business Development, Healthcare Consulting, Strategic Planning, Process Improvement, Healthcare Management, Sales Operations, Sales, Strategy, Practice Management, Medicaid, Medicare, Healthcare Industry, EHR, Management, Training, Medical Billing, Physician Relations, Contract Negotiation, Sales Process, Meditech, Physicians, Selling, Epic Systems, Health Information..., Health Insurance, Medical Coding, Cerner
Education
Capella University
Healthcare Administration
Ohio University
Kenston
Wells Fargo August 2014 - Present
Bank of America January 2011 - August 2014
PMI Phoenix Chapter 2009 - May 2011
Central Arizona Project August 2006 - January 2011
Intel Corporation 1988 - May 2006
Valley National Bank 1984 - 1988
First Interstate Bank 1980 - 1984
Skills
Business Process..., Strategic Planning, Training, Enterprise Architecture, Business Operations, Banking, Program/Project..., Program Management, CMMI, PMO, PMP, Change Management, Project Portfolio..., Project Planning, IT Service Management, Project Management, Six Sigma Master Black..., Software Development, Six Sigma, Visio, SDLC, Leadership, Management, Strategy, Process Improvement, Business Process, MS Project, Testing, Software Project..., Business Analysis, Risk Management, Microsoft Project
Education
Capella University 2008 — 2010
BS, Information Technology Project Management
University of Phoenix 2007 — 2008
Professional Certificate in Project Management, Project Management
Mesa Community College 1982 — 1992
Associate of Arts and Sciences (AAS), CIS
Union Local Highschool 1975 — 1978
High School, General
Capital One November 2013 - Present
GE December 2012 - October 2013
GE August 2011 - January 2013
Bank of America April 2010 - August 2011
Bank of America February 2008 - April 2010
Merrill Lynch September 2006 - February 2008
Skills
CISSP, Security, Team Management, Information Security, Project Planning, Information Technology, Information Assurance, Network Security, IT Management, ITIL, Risk Management, Disaster Recovery, Vendor Management, Business Continuity, Virtualization, CCE, VMware, Integration, Information Security..., Incident Management, IT Service Management, IT Operations, Infrastructure, Computer Security, IT Strategy, Testing, Data Center, Management, Governance, Leadership, Enterprise Architecture, System Administration, Servers, System Deployment, PCI DSS, SDLC
Education
Capella University 2008 — 2010
MS, Information Technology
University of Phoenix 2004 — 2007
BS, Information Technology
Dunhill Professional Search & Government Solutions June 2015 - Present
Bank of America December 2013 - June 2015
Accenture August 2013 - June 2015
North Pointe Community Church September 2012 - May 2013
Core In-Store Solutions 2013 - 2013
The TJX Companies, Inc. December 2011 - July 2012
Walmart August 2009 - August 2010
Menlo Worldwide August 2008 - November 2008
Guilford Performance Textiles December 2006 - May 2008
Kohl's Department Stores February 2004 - March 2005
Skills
Social Networking, Leadership, Microsoft Office, Marketing, Public Speaking, Time Management, PowerPoint, Sales, Customer Service, Music, Facebook, Microsoft Excel, Microsoft Word, Negotiation, Recording, Inventory Management, Merchandising, Outlook, Research, Retail, Access, Team Leadership, Editing, Social Media, Teamwork, Community Outreach, Creative Writing, Marketing Communications, Nonprofits, Goal Oriented, Training, Copy Editing, Customer Satisfaction, Leadership Development, Telephone Skills, Team Building, Critical Thinking, Analysis, Data Analysis, Process Improvement, Social Media Marketing, Collaborative Problem..., Communication, Advertising, Writing, Public Relations, Management, Recruiting, ResuMate, Agile Application...
Education
University of North Carolina at Wilmington 2010 — 2012
Bachelor of Arts (B.A.), Communication Studies
University of North Carolina at Wilmington 2010 — 2012
B.A, Communication Studies, Journalism, Psychology Minors, 3.29 GPA
Cape Fear Community College 2010 — 2010
Wallace-Rose Hill 2000 — 2004
High School Diploma
ICONMA September 2014 - Present
Navigant June 2014 - September 2014
Bank of America March 2013 - April 2014
Bank of America August 2011 - February 2013
Six Sigma Black Belt Certification Training (Part 1 of 2) December 2009 - March 2010
Six Sigma Green Belt Certification May 2009 - August 2009
Nortel Networks January 2008 - March 2009
Nortel Networks October 2004 - January 2008
Nortel Networks April 2001 - October 2004
Nortel Networks December 1997 - April 2001
Skills
Six Sigma, Business Process..., Vendor Management, Process Improvement, Telecommunications, Program Management, System Deployment, Testing, Requirements Analysis, Cross-functional Team..., Team Leadership, Project Management, Operations Management, Troubleshooting, Change Management, Integration, Business Analysis, Team Building, Customer Satisfaction, Quality Assurance, Wireless, Business Process, SDLC, Software Documentation, Management
Education
Capella University 2005 — 2007
BS, Business Administration - Cum Laude (GPA 3.71)
New Hanover Regional Medical Center May 2015 - Present
Bank of America December 2012 - July 2014
New Hanover County May 2007 - May 2012
Verizon Wireless June 2004 - February 2007
Skills
Customer Service, Training, Microsoft Excel, Microsoft Office, Data Entry, Government, PowerPoint, Microsoft Word, Customer Satisfaction, Leadership, Team Leadership, Group Work, Fast Learner, Typing, High Level Of Accuracy, Communication Skills, People-oriented
Education
Cape Fear Community College 2012 — 2016
In progress/Part-time, Registered Nursing/Registered Nurse
John T Hoggard High School 1998 — 2002
Diploma, General Education
Real Solutionz Technologies January 2007 - September 2009
Bank of America May 2006 - November 2006
Citicorp/Home Depot Credit Cards January 2005 - May 2006
Opteum Financial Services June 2002 - December 2004
CheckFree Corp July 2001 - June 2002
Coca Cola Corp March 2000 - June 2001
PricewaterhouseCoopers January 1999 - February 2000
Enron April 1998 - January 1999
SunTrust Bank June 1997 - March 1998
Education
Kennesaw State University 2008 — 2008
PMP Certificate of Preperation, Project Management Prep
Capella University 2003 — 2006
B.S; I.T. Cum Laude, Project Management
Capella University 2003 — 2004
Certificate, Web Application PM
Stuyvesant High School
Diploma, Math/Science
Comerica Bank March 2006 - Present
Bank of America April 2005 - December 2005
Guaranty Bank-A Temple Inland Company November 2001 - April 2005
Education
Capella University 2004 — 2006
PhD
University of the Incarnate Word 2001 — 2003
MBA
SunGard Capital Markets April 2014 - Present
Sungard Brokerage and Clearance November 2007 - April 2014
PFPC July 2006 - November 2007
Investors Bank and Trust August 2004 - July 2006
Bank of America April 2002 - August 2004
Thomson Financial May 2001 - April 2002
DST International May 2000 - May 2001
Sungard March 1995 - May 2000
State Street April 1988 - March 1995
Skills
PMP, PMP-RMP, Prince2, Member of the Scrum..., CSM-Certified Scrum..., Software Development..., SDLC, PMO, Project Portfolio..., Business Strategy, Scrum, Software Project..., IT Management, Business Analysis, Agile Project Management, Project Management, Requirements Analysis, PMI-PMP, PMI-ACP, IT Strategy, Management, PRINCE2, Requirements Gathering, Project Planning
Education
Framingham State College 1998 — 2004
MBA, MBA
Suffolk University 1981 — 1986
Economics, BS
Capella University
PhD, Project Management
Southminster August 2014 - Present
Charlotte Mecklenburg Schools January 2013 - August 2014
Queens University of Charlotte July 2008 - November 2012
Queens University of Charlotte December 2007 - July 2008
Bank of America January 2007 - May 2007
Skills
Customer Service, Training, Public Speaking, College Recruiting, Screening Resumes, New Hire Orientations, Interviews, Employee Relations, Leadership, Human Resources, Conflict Resolution
Education
Capella University 2005 — 2007
Masters of Science, Psychology; Industrial and Organizational
University of Minnesota-Twin Cities 1999 — 2003
Bachelor of Arts, Psychology
CMG MORTGAGE INC. May 2014 - Present
Nationstar Mortgage Retail November 2012 - March 2014
Citi November 2011 - November 2012
MetLife Home Loans May 2010 - November 2011
Bank of America September 2009 - February 2010
Citigroup May 2008 - August 2009
Aurora Loan Services August 2005 - January 2008
First Horizon National Corporation May 1999 - August 2005
First Nationwide Mortgage, now CitiMortgage March 1996 - May 1999
Skills
Loans, Mortgage Banking, Credit, Underwriting, Banking, Credit Analysis, Credit Risk, Risk Management, Mortgage Underwriting, FHA, Residential Mortgages, Financial Risk, Portfolio Management, USDA, Management, Executive Management, Refinance, VA loans, Operations Management, Loan Servicing, Leadership, Employee Training, Finance, Analysis, Funding, Financial Services, Consumer Lending, Training, Commercial Lending, Mortgage Servicing, Loan Origination, Relationship Management, Sales, Investments, Financial Analysis, Commercial Banking, Small Business Lending, Retail Banking, Program Management, Performance Management, Capital Markets, Due Diligence, Financial Structuring, Operational Risk, VA Loans
Education
Capella University 2010 — 2016
MBA, Business Administration, 4.0
Mortgage Bankers 2005 — 2009
Pacific Western Univseristy, n/k/a Miramar University 1997 — 1999
MBA, Industrial / Commercial Economics, 4.0
Mesa Jr Colege 1972 — 1976
N/A, Business, 3.5
CenturyLink September 2012 - Present
Qwest February 2002 - January 2008
CenturyLink August 1998 - February 2002
MCI Corporation June 1997 - August 1998
MCI Corporation June 1995 - June 1997
Bank of America August 1985 - June 1995
Education
Capella University 2011 — 2014
Bachelor's Degree, Business Administration and Management, General, A
University of Phoenix 2002 — 2003
Project Management Certification, Project Management, A
Chandler/Gilbert Community College 1986 — 1990
Business Administration and Management, General, A
Midwestern State University 1981 — 1985
Business Administration and Management, General, A
Bank of America January 2008 - Present
Bank of America 2000 - 2008
Skills
Credit Cards, Treasury Services, Relationship Management, Electronic Payments, Product Management, Vendor Management, Account Management, Payments, Portfolio Management, Banking, Financial Services, Treasury Management, Payment Card Processing, Cross Selling, Cards, Commercial Banking, Credit, Debit Cards, Management, Risk Management
Education
Canisius College 1990 — 1994
Bachelors of Science, Business Administration
Syracuse University 1992 — 1993
International Marketing
AppSec Consulting April 2012 - Present
Restoration Hardware March 2010 - March 2012
Mervyns March 2006 - February 2009
Gap Inc. September 2004 - March 2006
Spherion Professional Services May 2004 - September 2004
Kaiser Permanente January 2003 - December 2003
Gap Inc. September 1999 - June 2001
Bank of America March 1997 - September 1999
Skills
Information Security, Information Risk..., Information Security..., Information Security..., Information Security..., Security Architecture..., IT Security Operations, Network Security, Application Security, Vulnerability Management, Data Security, Security Audits, PCI DSS, ISO 27001, Security, Computer Security, Security Awareness, CISSP, CISA, QSA
Education
Capella University
B.S., Information Assurance and Security
San Francisco State University
General Studies
Creative Touch Interiors (HD Supply) October 2005 - October 2008
Dentsply Caulk July 2003 - October 2005
Bank of America August 2001 - May 2003
Playtex Apparel (Kelly Services) May 2000 - August 2001
Education
Capella University 2008 — 2012
Utah State University
The Roman Catholic Diocese of Buffalo August 2011 - Present
Roswell Park Cancer Institute 1992 - 2012
Key Bank - Private Bank June 2008 - August 2011
The BISON Scholarship Fund 2004 - 2011
First Niagara Bank August 2006 - June 2008
M&T Bank 2000 - 2006
Bank of America 1990 - 1996
fleet bank 1990 - 1996
Skills
Banking, Wealth, Sales Management, Fundraising, Management, Commercial Banking, Financial Advisory, Public Speaking, Portfolio Management, Investments, Leadership, Grants, Budgets, Commercial Lending, Wealth Management..., Public Relations, Nonprofits, Strategic Planning, Loans, Financial Analysis, Small Business, Executive Management, Strategy, Strategic Financial..., Wealth Management, Mutual Funds, Risk Management, Insurance, Business Planning
Education
Leadership Buffalo 2006 — 2006
N/A, Community Immersion
State University of New York College at Buffalo 1984 — 1988
M.A., Economics
Canisius College 1978 — 1982
B.S., Finance & History
St. Francis DeSales - Lockport, NY 1973 — 1978
Regent's Diploma, College Prep
Home Support Services Pty Ltd March 2006 - Present
Pacific Bank January 2002 - Present
Casa De Oro ADHC Inc February 2010 - January 2012
Chicos Fas December 2009 - September 2011
Western Financial Bank February 2003 - January 2004
Bank of America January 1998 - January 2002
Education
Capella University
BS, Business Administration/Human Resource
Kensington University
BS, Business Administration/Marketing
American Family Life Assurance Company May 2015 - Present
Bank of America September 1981 - June 2013
LaSalle Bank (now merged with Bank of America) 2001 - 2007
LaSalle Bank (now merged with Bank of America) 2001 - 2007
Michigan National Bank (now part of Bank of America) 1981 - 2001
Suburban Trust Company December 1976 - August 1981
Skills
Leadership Development, Oral & Written..., Loans, Credit, Leadership, Banking, Mortgage Lending, Employee Training, Program Management, Coaching, Customer Satisfaction, Consumer Lending, Customer Service, Call Centers, Training, Management, Microsoft Office, Process Improvement, Public Speaking, Finance, Financial Services, Strategic Planning, Team Building, Nonprofits, Community Outreach, Risk Management, Financial Analysis, Event Planning, Sales, Analysis, Project Management, Social Media
Education
Capella University 2009 — 2015
Doctor of Philosophy (Ph.D.), Organizational Leadership, With honors
Spring Arbor University 2006 — 2008
MA, Organizational Management
Spring Arbor University 2005 — 2006
BA, Management and Organizational Development
Eastern High School 1972 — 1975
Bank of America May 2008 - Present
TIAA-CREF May 2007 - May 2008
TIAA-CREF August 2005 - May 2007
Skills
PMI Certified Project..., Six Sigma Green Belt, PMO, Budgets, Process Improvement, SDLC, Business Analysis, Visio, Program Management, MS Project, Business Process..., SharePoint, Project Planning, Business Requirements, Banking, Financial Services, Leadership, Microsoft Project, PMP, Portfolio Management, Project Management, Project Portfolio..., Relationship Management, Risk Management, Six Sigma
Education
Six Sigma, Bank of America 2010 — 2011
Green Belt, Six Sigma
Project Management Institute 2007 — 2007
Project Management Professional (PMP), Project Management
University of Phoenix-Maryland Campus 2001 — 2003
Master of Arts (M.A.), Organizational Management
Canisius College 1993 — 1997
Bachelor of Arts (B.A.), Sociology and Anthropology
Old Line Bank January 2015 - Present
Self Employed November 2013 - Present
The Pampered Chef February 2014 - Present
SunTrust Bank March 2014 - January 2015
The Patapsco Bank April 2012 - July 2013
PNC Bank 1999 - August 2011
SunTrust Bank July 1994 - August 1999
Bank of America July 1979 - July 1994
Skills
Leadership, Coaching, Building Relationships, Banking, Customer Service, New Business Development, Consumer Lending, Sales Management, Sales Operations, Loans, Small Business Lending, Credit, Small Business, Commercial Banking, Credit Analysis, Mortgage Lending, Commercial Lending, Management
Education
Capella University 2012 — 2016
Bachelor's degree, Business Administration and Management, General
Maryland Banking School 1989 — 1991
certificate, Banking
Robert Half International March 1997 - Present
Robert Half International March 1997 - Present
Bank of America 1993 - 1997
Skills
Employee Benefits, Recruiting, HRIS, Benefits Administration, Payroll, PeopleSoft, Payroll Taxes, Management, Vendor Management, Training, Accounting, Performance Management, Leadership, Process Improvement, Interviews
Education
Capella University
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
FEMA November 2009 - Present
Manhattan Associates January 2007 - October 2008
United States Air Force March 1999 - February 2007
Bank of America December 1998 - March 1999
Skills
Instructional Design, Adult Education, Captivate, Mentoring, Onboarding, Leadership Development, E-learning, Coaching, Teaching, Blended Learning, Training Delivery, Instructor-led Training, Organizational..., Technical Training, Curriculum Development, Supervisory Skills, Customer Service, Microsoft Office, Government, Needs Analysis, Excel, PowerPoint, Team Management, Employee Relations, Microsoft Excel, Leadership, Employee Training, Conflict Resolution, E-Learning, Training, Program Management, Learning Management..., Management, Career Development, SharePoint, Curriculum Design, Project Planning, Staff Development, Workshop Facilitation, Administration, Learning Management, Time Management, Higher Education, Policy, Training Facilitation, Performance Improvement, Organizational Learning, Performance Management
Education
Capella University 2014 — 2017
Doctor of Education (EdD), Educational Leadership and Management
Capella University 2011 — 2012
Post Master Certification, College Teaching
Capella University 2007 — 2010
Master's, Postsecondary and Adult Education
Community College of the Air Force 2006 — 2006
Associate, Education and Training Manager
Southern New Hampshire University 2002 — 2005
Bachlor's, Psychology
Community College of the Air Foce 2000 — 2003
Associates, Information Systems Management
Dr. Michelle T. Ross December 2003 - Present
Strayer University January 2009 - Present
National University December 2003 - Present
Laureate International Universities - Walden University 2009 - Present
SunTrust Mortgage March 2009 - November 2013
The Coach Ross Advantage January 2004 - October 2007
Capella University 2002 - 2006
Bank of America March 1982 - January 2002
Skills
Organizational..., Leadership, Team Building, Executive Coaching, Management, Leadership Development, Coaching, Program Management, Business Analysis, Instructional Design, Staff Development, Organizational..., Banking, Customer Service, Data Analysis, Organizational Behavior, Adult Education, Mentoring, Supervisory Skills, Change Management, Performance Management, Process Improvement, Management Consulting, Public Speaking, Six Sigma, Employee Engagement, Business Strategy, Strategic Planning, Organizational Design, Employee Relations, Talent Management, Technical Writing, Policy, Program Development, Performance Improvement, Personnel Management, Risk Management, Budgets, Business Management, Mergers, Customer Relations, Writing, Compliance, Organizational Change, Change Leadership, Talent Assessment, Leading Organizational..., Conflict Resolution, Career Development, Mergers & Acquisitions
Education
Capella University 2002 — 2006
PhD, Industrial/Organizational Psychology
Capella University 2002 — 2004
Master's degree, General Psychology
National University 1995 — 1997
MBA, Business
Bank of America September 2011 - Present
Bank of America March 2011 - September 2011
Fannie Mae Corporation February 2007 - March 2011
Driveitaway Inc May 2005 - October 2006
Fiserv Lending Solutions May 2003 - May 2005
Remarketing Services of America Inc July 1999 - May 2003
M&T Bank July 1988 - August 1999
CVS Pharmacy September 1985 - July 1988
Skills
Project Management, Budgets, Business Process..., Operations Management, Process Improvement, Program Management, Cross-functional Team..., CRM, Leadership, Management, Banking, Team Building, Integration, Strategic Planning, Start-ups, Recruiting, Business Strategy, Risk Management, PMP, Business Development, Executive Management, Vendor Management
Education
Canisius College 1997 — 2001
MBA, Business
University at Buffalo 1981 — 1985
BS, Business Administration
Innovative Consulting Services, Charlotte, NC September 2008 - Present
Confidential September 2013 - July 2015
Seaton Corp/SMX September 2009 - January 2012
Bank of America December 2004 - August 2008
Skills
Leadership, Strategic Planning, Organizational..., Management, Training, Team Building, Six Sigma, Coaching, Project Management, CRM, Recruiting, Process Improvement, Sales, Budgets, Business Development, Change Management, Program Management, Business Process..., Leadership Development, Policy, Government, Product Development, Lean Manufacturing, Product Management, MS Project, Risk Management, Driving Results, Root Cause Analysis, Thinking Outside The Box, Client Development, Implementing Processes, Public Speaking, Customer Service, Event Planning, Public Relations, Fundraising
Education
Capella University 2012 — 2016
Doctor of Philosophy (Ph.D.), Public Administration, 4.0
Troy University 2002 — 2004
Master of Public Administration (MPA), Public Management/Organizational Leadership, 3.6
Central Piedmont Corporate & Continuing Education
Project Management, Project Management
Corey-Built, Inc July 2006 - November 2008
Bank of America January 1992 - July 2006
Education
Cape Cod Community College
Princ of banking/marketing/Retail Management
Family Dollar October 2013 - Present
Bank of America 2003 - 2005
Skills
Leadership Development, Coaching, Public Speaking, Team Building, Organizational..., Training, Leadership, Strategic Planning, Executive Coaching, Change Management, Customer Service, Performance Management, Management Consulting
Education
University of Phoenix 1996 — 1999
Master's Degree, Organizational Leadership
Capella University
Master of Business Administration (M.B.A.), Business Intelligence
University of Phoneix
MAOM, Organization & Management
Edward Waters College
BA, Organization & Management
Bank of America December 2009 - Present
Countrywide Home Loans January 2008 - December 2009
Countrywide Home Loans January 2007 - January 2008
Countrywide Home Loans August 2006 - January 2007
Baron & Budd, P.C. October 2000 - February 2006
Peirson & Patterson, LLC July 1998 - October 2000
Education
University of North Texas 2009 — 2009
Paralegal Certificate
Westfield State University 1992 — 1997
BA
Cape Cod Community College 1996 — 1996
Music
State University of New York College of Agriculture and Technology at Morrisville 1992 — 1993
Liberal Arts
Century 21 Sweyer & Associates May 2004 - Present
Bank of America 2007 - 2012
Food Lion 1986 - 1996
Skills
Foreclosures, Short Sales, Relocation, Real Estate, New Home Sales, First Time Home Buyers, Townhomes, Buyer Representation, Relocation Buyers, Condos, Listings, New Homes, Sellers, Single Family Homes, SFR, Vacation Homes, Real Estate Development, Real Estate Financing, Investors, Investment Properties, Rentals, REO, HUD, ABR, FHA, Referrals, Mortgage Lending, Contract Negotiation, Real Property, Residential Homes, First Time Home Sellers, Listing Homes, Commercial Real Estate, e-PRO, Buyers, Selling, VA loans, Resellers, Leases, Waterfront, Real Estate Transactions, Luxury, Property, Move Up Buyers, Property Management, 1031 Exchanges, Brokerage, National Association of..., Home Staging, Seniors
Education
Cape Fear Community College
REAL ESTATE BROKER DEGREE, Real Estate Development
NORTHERN DURHAM HS
Bank of America August 2011 - Present
Wells Fargo Home Mortgage August 2010 - September 2011
Titanium Solutions December 2008 - June 2010
Skills
Foreclosures, Short Sales, REO, Real Estate, Sellers, Loss Mitigation, Investment Properties, Mortgage Lending, FHA, First Time Home Buyers, Investors, Real Estate Transactions, Loans, Mortgage Banking, Residential Homes, Property Management, Loan Modifications, Commercial Real Estate, Refinance, Mortgage Servicing
Education
Cape Fear Community College 1993 — 1997
Associate's degree, Paralegal Technology/Administrative Office Technology
Cadence Design Systems July 2012 - Present
Bank of America January 2012 - July 2012
Bank of America June 2004 - December 2011
Bank of America June 2000 - March 2004
Skills
Banking, Risk Management, Portfolio Management, Business Analysis, Business Process Design, Six Sigma, Project Management, Property Management, Problem Solving, Program Management, Performance Metrics, Risk Metrics, IT Strategy, PMO, Project Portfolio..., PMP, Change Management, Business Process..., Vendor Management, Software Project..., IT Service Management, Analytics, ITIL, Visio, Enterprise Software, Process Improvement, Business Process, Project Delivery, Requirements Analysis, IT Management, MS Project, Leadership, Information Technology, SaaS, Disaster Recovery, SharePoint, IT Operations, Integration, Governance, Microsoft Project
Education
Capella University 2002 — 2006
Master of Science in Information Technology, Project Management and Leadership
Pacific Union College 1993 — 1995
Bachelors of Science (BS), Business Administration and Management
Bank of America 2008 - 2013
Sterling Jewelers 2006 - 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Strategic Planning
Education
Cape Cod Community College 2014 — 2015
Associate of Science (A.S.), Business Administration with Concentration in Accounting
University of Economics, Varna 2000 — 2005
Bachelor of Business Administration (B.B.A.), Accounting and Finance
Epiphany Management January 2005 - Present
Mutual of Omaha Bank April 2013 - March 2015
Bank of America April 2008 - April 2013
Housing and Urban Development/TFC LLC April 2007 - March 2008
Target October 2006 - June 2007
Arvest Bank July 2000 - July 2005
Skills
Banking, Leadership, Mortgage Lending, Loans, Customer Service, Finance, Loan Modifications, Selling, Sales, Short Sales, Real Estate, FHA, Loss Mitigation, Event Planning, Event Management, Corporate Events, Social Media, Networking, Nonprofits, Marketing, Public Speaking, Training, Strategic Planning, Social Networking, Management, Microsoft Office, Team Building, Social Media Marketing
Education
Capella University 2013 — 2015
Master of Business Administration (MBA), Entrepreneurship/Entrepreneurial Studies
Kaplan University 2012 — 2012
Post baccalaureate Certificate in Paralegal Studies, Paralegal Studies
University of Phoenix
Bachelor of Science, Business Management
Hewlett-Packard November 2012 - Present
Bank of America November 2012 - Present
Atlantic City Electric /Delmarva Power January 2012 - November 2012
T-Mobile USA Inc September 2009 - August 2011
Regal Entertainment Group November 2008 - January 2010
Skills
ITIL v3 Foundations..., ITIL Process..., ITIL Process, Customer Service, Troubleshooting, Management, Strategic Planning, Negotiation, Call Centers, Microsoft Office, Research, Teaching, Public Speaking, Budgets, Photoshop, Editing, C, Microsoft Excel, Java, Outlook, PowerPoint, Windows, C++, HTML, Microsoft Word, ITIL Certified, IT Solutions, Lean Six Sigma, Six Sigma
Education
Capella University 2015 — 2018
Master of Science (MS), Mental Health Counseling/Counselor
Savannah State University 2004 — 2009
Bachelor of Science (BS), Applied Behavior Analysis
Richmond Academy High School 2000 — 2004
Technical Degree
WyoTech January 2013 - August 2013
The Art Institute of Charlotte January 2011 - January 2013
Universal & NASCAR Technical Institute September 2006 - January 2011
Bank of America May 2004 - December 2005
Skills
Admissions, Higher Education, Consultative Selling, Customer Service, Customer Relations, College Recruiting, Student Recruitment, Enrollment Management, Student Services, Campus, Adult Education, Recruiting, Coaching, Leadership, Admissions Counseling, Student Affairs, Student Recruiting, Interviews, Staff Development, Management, Resume Writing, Career Development, Training, Strategic Planning, E-Learning, Selling, Leadership Development, Educational Leadership, Teaching, Instructional Design, Time Management, Public Speaking, Curriculum Development, Organizational..., Retaining Customers, Student Financial Aid, Program Management, Customer Retention, Career Counseling, Sales, Conflict Resolution, Academic Advising, Academic Administration, Student Development, CampusVue, Student Engagement, Distance Learning, Higher Education..., Student Counseling, Accreditation
Education
Full Sail University 2012 — 2012
Internet Marketing Certificate, Internet Marketing
Capella University 2009 — 2011
MS, Education/Enrollment Management
American InterContinental University 2004 — 2005
MBA, Business Administration/Marketing
Bank of America February 2011 - Present
ThyssenKrupp Elevator February 2001 - September 2010
Experio Solutions February 1999 - January 2001
Nordson ASYMTEK October 1996 - February 1999
Asymtek August 1994 - October 1996
United States Marine Corps August 1990 - July 1994
Skills
SDLC, Project Portfolio..., Software Project..., IT Strategy, Software Development..., Software Implementation, Requirements Analysis, Agile & Waterfall..., IT Management, Vendor Management, RUP Methodologies, ITIL, Business Analysis, Business Process..., Change Management, Operating Budgets, Strategic Communications, Risk Management, eCommunications, PMO Design, PMO Services, Resource Management, Visio, PMO, Agile Methodologies, Integration, Solution Architecture, IT Operations, Enterprise Architecture, MS Project, Testing, Business Process, Disaster Recovery, UML, Software Development, SOA, Requirements Gathering, Oracle, Release Management, PMP
Education
National University 1996 — 2000
BS, Computer Science
University of Phoenix 2004 — 2006
MS, Information Systems Management
Capella University 2009 — 2016
Doctor of Philosophy (Ph.D.), Organization Management
Dallas ISD August 2005 - Present
State Street 2002 - 2004
Bank of America 1994 - 2000
Skills
Curriculum Design, Team Building, Teaching, Educational Leadership, Staff Development, Instructional Design, Classroom Management, Technology Integration, Public Speaking, Workshop Facilitation, Nonprofits, Leadership Development, Program Development, E-Learning, Higher Education
Education
Canisius College 1968 — 1972
Bachelor of Arts (B.A.), Religion/Religious Studies
Notre Dame High School 1964 — 1968
State Street November 2012 - October 2013
State Street April 2011 - October 2012
UMass Boston December 2010 - April 2011
Bank of America September 2008 - September 2010
Skills
PeopleSoft, Excel, Word, Peachtree, PowerPoint, Microsoft Office, Outlook, Account Reconciliation, Time Management, Accounting
Education
University of Massachusetts Boston 2008 — 2010
BS, Accounting, Summa Cum Laude
Cape Cod Community College 2006 — 2007
Accounting
SIRVA Worldwide January 2013 - October 2013
Huntington National Bank 2011 - 2013
Asset Acceptance September 2009 - December 2010
TeleTech 2007 - 2009
Bank of America 1998 - 2006
Skills
Call Centers, Training, Finance, Management, Retail Banking, Collections, Customer Service, Consulting
Education
Cape Cod Community College 1988 — 1990
A/A, Finance
Flagstar Bank August 2010 - October 2013
Bank of America 2008 - 2010
JPMorgan Chase 2003 - 2008
Skills
Loans, Mortgage Lending, Credit, Banking, Retail Banking, Mortgage Banking, Consumer Lending, Loan Origination, Small Business Lending, Commercial Banking, Credit Analysis, Refinance, Financial Services
Education
Capella University 2013 — 2016
Bachelor of Applied Science (B.A.Sc.), Accounting and Finance
University of Phoenix 2010 — 2012
Associate's degree, Accounting and Business/Management
Lansing Community College
Associate's degree, Accounting
Self-employed December 2013 - Present
Community Action Committee of Cape Cod and Island February 2006 - September 2014
Cape Cod Hospital July 2010 - November 2011
Bank of America January 2005 - February 2006
Skills
Portuguese Native, Fluent English, Client Advocate, Proficient in Microsoft, Health Connector..., Notary Public
Education
Cape Cod Community College 2012 — 2015
Associate in Science - Business Administration, Accounting, 3.70
Harvard Extension School 2011 — 2012
English as a second language, Pronunciation
Cape Cod Community College 2006 — 2006
Medical Interpreter, Medical Interpreter
Hillsborough County Sheriff's Office August 2015 - Present
WellCare January 2005 - Present
Bank of America March 2004 - December 2004
Capital One Financial, August 1998 - February 2004
Skills
Health Insurance, Process Improvement, Healthcare, Policy, Medicaid, Business Analysis, Financial Risk, Data Analysis, Access, Leadership, Software Documentation, Strategic Planning, Management, Healthcare Information..., Training, Business Process..., Auditing, Visio, Medicare Part D, Medicare Advantage, Medical Compliance, Microsoft Office, SharePoint, Provider Relations, Human Resources, Insurance, HMO, Medicare, Managed Care, HIPAA, Analysis, Healthcare Industry, Team Building
Education
Capella University 2008 — 2015
Bachelor of Science (B.S.), Management and Leadership, 3.938
Kingsborough Community College 1984 — 1986
Associates in Applied Science, Broadcasting
St. Edmunds High School 1980 — 1984
Diploma
Bank of America 2008 - 2011
Skills
Network Engineering
Education
Capella University 2010 — 2014
Software Architecture
New Horizons 2011 — 2012
CCNA - ICND 1, ICND 2
New Horizons 2011 — 2011
COMPTIA NETWORK +
Bank of America December 2010 - Present
UbiFirst March 2010 - December 2010
AT&T November 2008 - March 2010
Education
Capella University 2011 — 2014
Master's degree, Health/Health Care Administration/Management
Virginia State University
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
NIIT Media Technologies, LLC April 2015 - Present
TATA CONSULTING SERVICES March 2014 - July 2014
Fidelity National Information Services August 2012 - October 2013
M&T Bank November 2004 - July 2012
Bank of America February 2000 - November 2004
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Microsoft Visio, Microsoft Project, C++, Visual C#, Visual Studio, Windows 7, Windows XP Pro, Microsoft, Outlook, Microsoft SQL Server, Microsoft Development, Visio
Education
Canisius College 1993 — 1995
Bachelor's degree, Computer Science
Erie Community College 1993 — 1995
Associate's degree, Computer Science
Bank of America May 2001 - September 2007
Skills
Public Speaking, PowerPoint, Microsoft Office, Outlook, Microsoft Word, Microsoft Excel, Strategic Planning, Coaching, Team Building, Event Planning, Leadership Development, Teaching, Prayer, Team Leadership, Customer Service, Leadership
Education
Capella University 2009 — 2014
Masters, Psychology
DeVry University-Illinois
Information Technology
Suntrust April 2015 - Present
Bank of America July 2013 - April 2015
Buffalo Wild Wings November 2011 - November 2012
Olive Garden Italian Restaurant April 2007 - June 2012
Proficient Learning, LLC June 2009 - January 2010
Skills
Customer Service, Strategic Thinking, Organizational..., Team Leadership, Cash Handling Experience, Sales Effectiveness
Education
University of North Carolina at Wilmington 2008 — 2010
Bachelor of Business Administration (B.B.A.), Business Administration; Marketing/Advertising
Cape Fear Community College 2005 — 2008
Associates Degree, Arts and Science
Wells Fargo December 2011 - September 2012
Wells Fargo August 2009 - December 2011
Venture Group March 2009 - June 2009
Bell Canada September 2006 - March 2007
Bank of America February 2006 - June 2006
Truworths February 2002 - January 2006
3i solutions July 2005 - September 2005
Skills
Account Analysis, Banking/Financial..., Telecommunications..., Customer Service, Foreign Exchange, Supervesion, Research, Sales, Team Leadership, Treasury Management, Quality Assurance, General Insurance, Data Entry, Microsoft Office, Foxtrot, Call Centers
Education
Cape Peninsula University of Technology 2003 — 2005
ND, Marketing/Marketing Management, General, Graduated
College of Cape Town 1999 — 2000
Diploma, Small Business Management and Entrepreneurship
TD Bank 2010 - 2012
Bank of America 2010 - 2010
Bank of America 2008 - 2010
Cooke Marketing 2007 - 2008
Stream InternationalSanto Domingo, Dominican Republic 2005 - 2007
Skills
Customer Satisfaction, Customer Service, Banking, Medical Terminology, Problem Solving, Communication Skills, Close Attention to..., Exceptionally Organized, Time Management, Leadership
Education
Cape Cod Community College 2011 — 2013
Cape Cod Community College
Business Administration
Bank of America September 2011 - Present
Bank of America November 2008 - February 2011
Skills
Banking, Credit, Retail Banking, Loans, Credit Analysis, Credit Risk, Cross Selling, Cash Management, Portfolio Management, Credit Cards, Deposits
Education
Cape Fear Community College 2011 — 2013
Associate of Arts and Sciences (A.A.S.), Business Administration/Accounting
Citizens Financial Group, Inc. August 2013 - Present
RBS Citizens January 2013 - August 2013
RBS Citizens March 2008 - January 2013
RBS Citizens September 2006 - March 2008
RBS Citizens April 2005 - September 2006
Bank of America May 2004 - April 2005
Skills
Commercial Banking, Management, Credit, Loans, Banking, Financial Analysis, Portfolio Management, Customer Service, Microsoft Office, Retail Banking
Education
University of Massachusetts, Amherst
Bachelor of Science (B.S.), Finance
University of Massachusetts Dartmouth
Cape Cod Community College
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Western Oregon University September 2011 - Present
Washington Federal April 2010 - December 2010
Bank of America March 2009 - April 2010
Education
Capella University 2011 — 2014
Master of Psychology, Counseling Psychology
Western Oregon University
Bachelor of Science (B.S.), Psychology
Liberty Healthcare Management January 2015 - Present
StraightLine Medical Billing LLC August 2014 - December 2014
Cape Fear Community College May 2013 - August 2014
Bank of America 2004 - 2012
Skills
Customer Service, Customer Experience, Team Building, Team Leadership, Standards Compliance, Regulatory Compliance, Client Confidentiality, Sensitive Information, Employee Training, Mentoring, Coaching, Medical Billing, Medical Records, Medical Coding, Cash Handling, Paperwork, Event Planning, Events Coordination, Microsoft Office, Office Management, Office Equipment, Organization Skills, Customer Retention, Customer Relations, Teamwork, Cash Register, Customer Advocacy
Education
Cape Fear Community College 2012 — 2014
Associate in Applied Science, Medical Office Administration
University of San Diego High School