Blue Cross Blue Shield of Michigan
Industry: Nonprofit organization
DescriptionBlue Cross Blue Shield of Michigan is an independent licensee of Blue Cross Blue Shield Association. Currently it is headquartered in 600 E. Lafayette Blvd. in downtown Detroit. Headquarters: Detroit, Michigan, United States Founded: 1929 Type of business: Independent Subsidiaries: Accident Fund, LifeSecure Insurance Company,
Blue Cross Blue Shield of Michigan List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Blue Cross Blue Shield of Michigan. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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3,982 Blue Cross Blue Shield of Michigan employees in database. Find out everything there's to know about Blue Cross Blue Shield of Michigan employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Blue Cross Blue Shield of Michigan Employees
Blue Cross Blue Shield of Michigan January 1999 - Present
Tri-County Security Company April 1997 - January 1999
Mississippi Department of Corrections April 1995 - September 1996
Skills
Customer Service, Training, Process Improvement, Team Building, Strategic Planning, Insurance, Health Insurance
Education
Henry Ford Community College
Associate's degree, Criminal Justice and Corrections
Halliburton December 2012 - Present
Citi July 2012 - November 2012
Altria July 2011 - June 2012
Owens & Minor January 2011 - July 2011
Dex One May 2009 - October 2010
State of North Carolina 2010 - 2010
BCBSNC 2008 - 2009
MasterCard October 2007 - April 2008
BCBSNC June 2007 - September 2007
Blue Cross Blue Shield of Michigan 2006 - 2007
Skills
Data Warehousing, Architecture, Predictive Analytics, Business Intelligence, Business Objects, Cognos, Crystal Reports, Data Modeling, Dimensional Modeling, ETL, Requirements Analysis, Gap Analysis, Dashboard Design, Web Intelligence, Teradata, Business Objects Data..., Informatica, Project Management, Dashboarding, System Administration, Dashboard, Data Warehouse..., Databases, Data Migration, DB2, Microsoft SQL Server, SDLC, Performance Tuning, Oracle, Business Intelligence..., OLAP, SSRS, SAP BW, Business Analysis, SAP BI
Education
Illinois Institute of Technology
Master of Science (M.S.), Electrical and Computer Engineering
Osmania University
Bachelor of Engineering (B.E.), Electronics and Communications Engineering
Blue Cross Blue Shield of Michigan January 2014 - Present
Blue Cross Blue Shield of Michigan August 2009 - January 2014
Blue Cross Blue Shield of Michigan March 2004 - August 2009
Education
Henry Ford Community College 1995 — 2004
Associate's degree, General Studies
Blue Cross Blue Shield of Michigan February 2012 - Present
Wyandotte Indians Football Association January 2005 - November 2012
Voran Funeral Home, Inc. January 2001 - February 2012
BASF Corporation January 2011 - July 2011
Society of Manufacturing Engineers November 1987 - October 2002
Skills
Management, Marketing, Microsoft Excel, Microsoft Office, Office Management, PowerPoint, Process Improvement, Program Management, Project Planning, Spreadsheets, Training, Access, Administrative..., Customer Service, Data Entry, Project Management, Public Speaking, Sales, Team Building
Education
Henry Ford Community College
Some College, Business
Humana 2013 - Present
Health Alliance Plan 2013 - Present
Priority Health 2013 - Present
Benefits 365 2013 - Present
ALL RISK INSURANCE May 2012 - Present
DENCAP Dental Plans 2012 - Present
Interfaith Volunteer Caregivers 2012 - Present
Blue Cross Blue Shield of Michigan 2012 - Present
HealthPlus of Michigan 2012 - Present
AARP 2011 - Present
Skills
Mechanical, Troubleshooting, Problem Solving, Health Insurance, Insurance, now offering LifeSecure, Fixed Annuities, Medicare, Sales, Management, Accident, Life Insurance, Disability Insurance, Property & Casualty..., Term Life Insurance, Long-term Care, Whole Life, Small Business, Retirement Planning, Brokers, Underwriting, Commercial Insurance, General Insurance, Claim, Critical Illness, Financial Planners, Long Term Care Insurance, Retirement, 401k, Strategic Financial..., Universal Life, Health Savings Accounts, Medicare Part D, Medicaid, Estate Planning, Investments, Customer Retention, Business, Insurance Brokerage, Financial Planning
Education
Macomb Community College 1977 — 1978
Bach, Art
Henry Ford Community College 1966 — 1971
Journeymen, Mechanical
Deloitte June 2014 - August 2014
Blue Cross Blue Shield of Michigan June 2012 - August 2012
21st Century Advantage Program August 2011 - May 2012
Huntington National Bank May 2010 - August 2010
Skills
Leadership, PowerPoint
Education
Howard University 2010 — 2014
BBA, Accounting, 3.57
University of Michigan-Dearborn
Master's degree, Accounting
Detroit Manufacturing Systems LLC January 2015 - Present
Instant Tax Service December 2012 - January 2015
DTE Energy January 2013 - May 2013
Blue Cross Blue Shield of Michigan May 2012 - August 2012
Prospect Airport Services October 2007 - January 2011
US Census Bureau April 2010 - June 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Windows, Customer Service, PowerPoint, HTML, Troubleshooting, Photoshop, SQL, Java, Access, Information Assurance, Cybercrime, Process Improvement, Microsoft SQL Server, System Administration, Management
Education
Eastern Michigan University 2011 — 2013
Bachelors of Science, Information Assurance and Forensics
Henry Ford Community College 2010 — 2011
Associates of Science, Information Assurance
Henry Ford Community College 2005 — 2010
Associate of Science, Computer Information Systems
Blue Cross Blue Shield of Michigan March 2015 - Present
Blue Cross Blue Shield of Michigan April 2008 - April 2015
Maly's Midwest June 1996 - April 2008
Maly's Midwest June 1996 - April 2008
Skills
Public Speaking, Beauty, Merchandising, New Business Development, Customer Service, Cosmetics, Marketing, Retail, Sales Management, Skin Care, Social Media Marketing, Sales, Negotiation, Insurance, CRM, Trade Shows, Call Centers, Cold Calling, Direct Sales, Management, Small Business, Marketing Strategy, Beauty Industry, Sales Operations, Event Management, Team Building, Event Planning, Program Management
Education
Grand Valley State University 1998 — 2006
Bachelor of Science, Communications
Health Alliance Plan October 2014 - Present
Blue Cross Blue Shield of Michigan January 2014 - September 2014
Blue Cross Blue Shield of Michigan August 2010 - January 2014
Blue Cross Blue Shield of Michigan August 2007 - July 2010
Blue Cross Blue Shield of Michigan August 1997 - July 2007
Skills
Health Insurance, Business Process..., medical informatics, Microsoft Office, Microsoft SQL Server, Healthcare Management, Process Improvement, Analysis, Program Management, Business Analysis, Management, Project Planning, Leadership, SDLC, Business Process, Data Analysis, Requirements Analysis, Strategy
Education
University of Michigan, Ann Arbor 1999 — 2001
Master of Business Administration (MBA), Finance, General
Indian Institute of Technology, Bombay
Master of Science (M.S.), Mathematics
Detroit Medical Center June 2015 - Present
DTE Energy October 2013 - June 2015
Pikeville Medical Center January 2012 - April 2012
Blue Cross Blue Shield of Michigan February 2011 - December 2011
Skills
Customer Service, Microsoft Excel, Access, Lotus Notes, PowerPoint, Administrative..., Managing Database, Executive Calendar..., Heavy Calendaring, Microsoft Word, Adobe, Meeting Scheduling, Meet Deadlines, Professional..., Building Relationships, Travel Arrangements, Data Entry, Spreadsheets, Multi-line Phone, Communication Skills, Organization, Goal Oriented, Administrative Office..., Proofreading, Information Management, File Management
Education
Henry Ford College
Business Administration and Management, General
Pikeville College 2012 — 2013
Hampton University February 2013 - Present
Mid Eastern Athletic Conference January 2011 - June 2011
SENTEL Corp 2011 - 2011
YMCA of Metro Detroit April 2010 - November 2010
Blue Cross Blue Shield of Michigan March 2010 - May 2010
Howard University July 2008 - April 2009
Mid-Eastern Athletic Conference January 2008 - May 2008
Hampton University January 2006 - December 2007
Skills
Facebook, Sports, Sports Management, Event Planning, Sports Marketing, Time Management, Sponsorship, Athletics, PowerPoint, Coaching, Marketing, Athletic Administration, Football, Higher Education, Career Counseling, Tutoring, Critical Thinking, Microsoft Office
Education
Wayne State University 2009 — 2011
M.A., Sport Adminstration
Hampton University 2004 — 2008
B.S., Sport Management
Steamfire July 2014 - Present
AIT Laboratories June 2013 - June 2014
Blue Cross Blue Shield of Michigan June 2012 - June 2013
Phadia AB December 2006 - April 2011
Bristol-Myers Squibb March 1998 - October 2006
Milex Products Incorporated July 1995 - March 1998
Skills
Consultative Sales, Business Acumen, Closing Skills, Pharmaceuticals, Account Management, Contract Negotiation, Diagnostics, Product Launch, Supply Chain Management, Sales Process, Sales Skills Training, Hospitals, Medical Devices, Product Launches, Key Account Management, Neurology, Selling Skills, Cardiology, Pharmaceutical Industry, Pharmaceutical Sales, Sales Operations, OB/GYN, Diabetes, Pulmonology, Hardware Diagnostics, Urology, Managed Care, Dermatology, Capital Equipment
Education
Grand Valley State University 1986 — 1991
BS, Communications Minor: Advertising/Public Relations
Hackett Catholic Central High School 1982 — 1986
General, College Prep
BroadPath Healthcare Solutions September 2011 - Present
Anthem February 2008 - August 2009
Blue Cross Blue Shield of Michigan August 1986 - July 2003
Skills
Insurance, Process Improvement, Coaching, Team Building, PowerPoint, Team Leadership, Data Entry, Sales Management, Data Analysis, Customer Satisfaction, Medicare Part D, Access, HIPAA, Credentialing, Cold Calling, Management
Education
Howard University 1984 — 1986
Finance, General
University of Detroit High School 1980 — 1984
HS Diploma, College Prep
Cognizant Technology Solutions January 2011 - Present
Harvard School of Public Health November 2010 - December 2010
Blue Cross Blue Shield of Michigan August 2010 - October 2010
Cubes technology February 2010 - July 2010
Illinois State University August 2008 - December 2009
Skills
Microsoft Office, Teaching, Photoshop, HTML, Cognos 8.4, Framework..., Informatica Power..., Toad, Share point,..., DataFlux, SQL, Oracle, TeraData
Education
Illinois State University 2007 — 2009
Master's degree, Information systems
MPCT Gwalior 2002 — 2006
BE, Computer Science
Blue Cross Blue Shield of Michigan November 2014 - Present
(See list of employers below.) 1988 - 2014
Skills
Instructional Design, ADDIE, E-Learning, Instructor-led Training, Needs Analysis, Task Analysis, Performance Improvement, Criterion Referenced..., Adult Learning Theory, Blended Learning, Job Aids, Instructional Manuals, Learning Management..., LCMS, Instructional Technology, Technical Training, Content Development, Information Mapping, Experienced Trainer, Train the Trainer, Coaching, Distance Learning, Hands-on Training, Web-based training, ISD, Technical Communication, Adult Education, Workshop Facilitation, Performance Consulting, Outstart Evolution, Leadership, Human Performance..., Self-paced, Website Development, Web Authoring, Adobe Dreamweaver CS, Adobe Fireworks CS, Captivate, SnagIt, Camtasia, Articulate, HTML, JavaScript, CSS, FAA Licensed Pilot, Training
Education
Mager Consortium 1992 — 1992
Criterion Referenced Instruction, Curriculum and Instruction, Certification
Mager Consortium 1994 — 1994
Instructional Module Development, Curriculum and Instruction, Certification
Mager Consortium 2004 — 2004
Building Better Job Aids, Curriculum and Instruction, Certification
Harless Performance Guild 1990 — 1990
Job Aids Workshop (JAWS), Curriculum and Instruction, Certification
Hamilton University 1988 — 1992
Bachelor of Science (B.S.), Instructional and Performance Technology, (Hamilton is now closed.)
Hamilton University 1992 — 1994
Master's of Science (MS), Instructional and Performance Technology, (Hamilton is now closed.)
Zenger-Miller 1988 — 1988
Managing People, Work, Results, Management, Certification
Mayo Clinic July 2014 - Present
Blue Cross Blue Shield of Michigan May 2013 - August 2013
Phoenix Environmental, Inc September 2012 - May 2013
University of Michigan Cardiovascular Outcomes Research and Reporting Program May 2009 - May 2013
Democracy Matters, Inc September 2009 - May 2011
Gustavus Adolphus College Department of Campus Safety August 2007 - May 2011
Gustavus Adolphus College Department of Residential Life August 2008 - May 2010
Skills
Research, Healthcare, Public Health, Leadership, Statistics, Scientific Writing, Volunteer Management, PowerPoint, SPSS, Time Management, Social Media, Publications, Data Analysis, Analysis, Database Management, Policy, Team Leadership, Community Outreach, Community Building, Microsoft Excel, Healthcare Reimbursement, Access, Teaching, Critical Thinking, Publicity, Lean Thinking, Presentations, StrengthsFinder, Process Mapping, Impact Effort Modeling, @Risk, Trend Forecasting, Managerial Finance, Grant Writing, Nonprofits, Training, Program Evaluation, Health Policy, Public Speaking, Microsoft Word, Management, Healthcare Management
Education
University of Michigan School of Public Health 2012 — 2014
Master of Health Services Administration (MHSA), Health Management and Policy
Gustavus Adolphus College 2007 — 2011
Bachelor of Arts (B.A.), Biology and Neuroscience
Pinckney Community High School 2003 — 2007
High School Diploma
Accenture March 2015 - Present
Agilex Technologies April 2013 - Present
Budco: The Dialogue Company June 2008 - April 2013
Blue Cross Blue Shield of Michigan March 2005 - February 2006
Verizon Wireless October 2001 - March 2005
Verizon Wireless July 2000 - October 2001
Skills
Call Center, Call Centers, Customer Satisfaction, Process Improvement, Customer Experience, Management, Customer Service, Vendor Management, Leadership, Facilitation, Training, Team Leadership, Change Management, Program Management, Team Building, Cross-functional Team..., Public Speaking, Recruiting, Instrucor-led Training, Workshop Facilitation, Facilitators, CRM, Employee Training, Time Management, Customer Retention, Account Management, Coaching, Performance Management, Quality Assurance, Operations Management, Business Process..., Project Management, Leadership Development, Software Documentation, Training Delivery, Human Resources, Business Analysis, Strategic Planning, Call Center Development, Analysis, Data Analysis, Instructor-led Training, Telecommunications, Project Planning, Visio, Access, Analytics, Sales, Troubleshooting, Interviews
Education
Hampton University 1987 — 1991
Bachelor of Science (BS), Marketing
Asset Management November 2007 - Present
Blue Cross Blue Shield of Michigan January 2005 - November 2007
IMAC Services December 2003 - January 2005
XP Migration Project October 2003 - December 2003
Advanced Enterprise Technology Office May 2003 - December 2003
Blue Cross Blue Shield of Michigan September 2001 - May 2003
IT Request Mgt. Department February 1999 - September 2001
Blue Cross Blue Shield of Michigan June 1991 - February 1999
Skills
Servers, Operating Systems, Business Intelligence, IT Strategy, IT Management, XP, Incident Management, Project Management, Windows 7, HP, SDLC, Business Analysis, Vendor Management, Visio, Hardware, Enterprise Architecture, Requirements Analysis, Integration, Process Improvement, Disaster Recovery
Education
Henry Ford Community College
Associates degree, Science Information Systems
Henry Ford Community College 1991 — 1994
Associates, CS
IHS Automotive - Driven by Polk May 2014 - Present
BCBSM 2013 - 2013
Blue Cross Blue Shield of Michigan May 2012 - August 2012
Skills
Oral & Written..., Works well in a team, Project Planning, Highly detail oriented, Meticulous, Adobe Creative Suite, Innovativeness, Implementer, Highly personable, Charismatic Leadership, Superior Work Ethic, Windows & Mac operating..., Prezi, Resiliency, High Analytical Skills, Always Punctual, Positive Team Player, Work Well Independently, Learning Quickly, Dependable Team Player, Public Speaking, Communication, Microsoft Word, Microsoft Office, PowerPoint, Sales, Research, Customer Service, Leadership, Teamwork, Time Management, Social Media, Management, Event Planning, Social Networking, Facebook, Microsoft Excel
Education
Hampton University 2011 — 2015
BS, Business Administration with a focus in Marketing, Senior
Finn Partners February 2015 - Present
Blue Cross Blue Shield of Michigan July 2013 - January 2015
Infused PR & Events May 2013 - September 2013
Black AIDS Institute September 2012 - May 2013
Together We Rise June 2012 - August 2012
The Black AIDS Institute June 2012 - August 2012
The National Center for Victims of Crimes January 2012 - May 2012
D. Parke Gibson Chapter of PRSSA May 2011 - May 2012
Paws, Purrs, & Exotics Animal Hospital July 2010 - May 2012
Paws, Purrs, & Exotics Animal Hospital July 2010 - May 2012
Skills
Facebook, Event Planning, Press Releases, Social Media, Public Relations, Community Outreach, Editing, Social Media Marketing, Fundraising, Marketing, Event Management
Education
Howard University 2008 — 2012
Bachelor of Arts (B.A.), Public Relations
Bates Academy, Cass Technical High School
Howard University
John H. Johnson School of Communications
Public Relations
LSEM February 2014 - Present
Institute of Reading Development May 2011 - August 2014
Blue Cross Blue Shield of Michigan March 2013 - August 2013
University of Toledo Press August 2011 - July 2012
University of Toledo August 2010 - August 2011
Rochester Hills Public Library May 2005 - August 2010
Camp Arcadia May 2009 - August 2009
Skills
Editing, Project Management, Finance, Microsoft Excel, Microsoft Word, Publishing, Teaching, Customer Service, Program Management
Education
University of Toledo 2010 — 2012
Master of Arts (MA), English Literature
Hillsdale College 2005 — 2009
Bachelor of Arts (B.A.), English and Theater
The Epitec Group November 1999 - Present
Ford Motor Company 1999 - 2010
Blue Cross Blue Shield of Michigan April 1998 - November 1999
First Chicago NBD August 1996 - April 1998
McKesson December 1985 - August 1996
Skills
VSAM, JCL, COBOL, IBM Mainframe, SDLC, Data Warehousing, Automotive, Software Project..., Enterprise Architecture, Access, Business Intelligence, Process Improvement, Information Technology, Business Process..., SQL, Teradata Data Warehouse, Hyperion Essbase, Customer Service, Essbase, Business Analysis, Requirements Analysis, DB2, Visio, Integration, Program Management
Education
Henry Ford Community College 1982 — 1985
Associate of Arts and Sciences (A.A.S.), Computer Science
Allen Park High School 1978 — 1981
Blue Cross Blue Shield of Michigan July 2015 - Present
Blue Cross Blue Shield of Michigan September 2007 - Present
Blue Cross Blue Shield of Michigan October 2001 - September 2007
Standard Federal Bank July 1999 - October 2001
Education
Davenport University 2009 — 2015
Bachelor of Business Administration (BBA), Accounting
Henry Ford Community College 2001 — 2004
Associates of Business
Blue Cross Blue Shield of Michigan June 2014 - Present
Imperial Beverages, Elite Brands, CKL Corporation November 2013 - June 2014
Skills
Oral & Written..., Critical Thinking, Interpersonal Skill, Customer Service, Time Management, Teamwork, Data Entry, Organizational..., Conflict Resolution, Data Analysis, SPSS, Psychology, Higher Education, PowerPoint, Building Relationships, Strategic Thinking, Motivation, Analyzing Behavior
Education
University of Michigan 2008 — 2013
Bachelor of Arts (B.A.), Psychology
Harvard University 2007 — 2007
Psychology
Blue Cross Blue Shield of Michigan October 2014 - Present
Exchange Club of Dearborn 1999 - 2015
Kforce (@General Motors) December 2013 - October 2014
Caretech Solutions March 2013 - August 2013
CareTech Solutions June 1997 - March 2013
RGIS Inventory 1995 - 1997
C & J Extended Services January 1991 - December 1994
Commercial Savings Bank December 1983 - September 1990
Security Bank & Trust Co. 1979 - 1983
Skills
Six Sigma Call Center, Dale Carnegie Training, Certified Help Desk..., Professional Experience, Salesforce.com, BMC Remedy, Healthcare, Project Management, Succession Planning, Analytics, Customer Service, Microsoft Excel, HIPAA, Key Performance..., Microsoft Word, Market Analysis, PowerPoint, Promotions, Call Centers, Marketing, Information Technology, Process Improvement, Leadership, Software Documentation, Healthcare Information..., Account Management, IT Service Management, Data Center, Troubleshooting, System Administration, Vendor Management, SharePoint, Process Excellence, Help Desk Support, Operations Management, Visio
Education
University of Michigan-Dearborn 1976 — 1978
BBA, Business Administration
Henry Ford Community College 1974 — 1976
Associate of Arts, Liberal Arts
Blue Cross Blue Shield of Michigan April 2015 - Present
Enterprise Risk Consulting January 2010 - Present
Hylant October 2013 - April 2015
Hylant Group August 2011 - October 2013
Marsh May 2010 - August 2011
Fifth Third Bank November 2009 - May 2010
Skills
Insurance, Property & Casualty..., Commercial Insurance, Workers Compensation, Employee Benefits, Sales, Underwriting, Casualty, Customer Service, Health Insurance, Disability Insurance, General Insurance, Brokers, Leadership, Casualty Insurance, Management, Account Management, Strategic Planning
Education
Grand Valley State University 2004 — 2008
BA, History, Classics
Forest Hills Central 2000 — 2004
Blue Cross Blue Shield of Michigan December 2014 - Present
NIST Big Data Security and privacy subgroup 2013 - Present
Various Community Colleges April 2013 - Present
GE April 2014 - November 2014
GE January 2011 - April 2014
General Electric May 2010 - January 2011
IBM June 2001 - May 2010
Trillium Teamologies May 1999 - June 2001
BCBSM May 1996 - May 1999
Skills
CISSP, ITIL Certified, Information Security..., Information Security, PCI DSS, Business Continuity, Disaster Recovery, CISA, IT Audit, Vulnerability Assessment, Computer Security, COBIT, Vulnerability Management, CEH, Security, Security Architecture..., ISO 27001, Network Security, Computer Forensics, GLBA, Information Technology, Governance, Security Audits, Teaching, Data Security, SDLC, ITIL
Education
Walsh College 2004 — 2005
MSBIT
University of Detroit Mercy 1995 — 2002
BSCIS
Henry Ford Community College 1988 — 1994
ASCIS
Cass Technical High School 1976 — 1980
High School
Blue Cross Blue Shield of Michigan May 2014 - August 2014
Blue Cross Blue Shield of Michigan May 2013 - August 2013
Blue Cross Blue Shield of Michigan May 2012 - August 2012
Oasis Advanced Engineering June 2011 - August 2011
Education
Grand Valley State University 2011 — 2015
Bachelor's degree, Computer Science, Senior
Grand Valley State University
Bachelor of Science degree, Computer Science
NORC at the University of Chicago June 2014 - Present
Blue Cross Blue Shield of Michigan June 2013 - May 2014
University of Michigan Health System September 2012 - May 2013
Grinnell College May 2012 - August 2012
SOS Children's Villages January 2011 - July 2011
Ohio University June 2010 - August 2010
Skills
SPSS, Policy Analysis, Editing, Public Speaking, Critical Thinking, Writing
Education
University of Michigan School of Public Health 2012 — 2014
Master of Public Health (M.P.H.), Health Management & Policy
Grinnell College 2008 — 2012
Bachelor of Arts (B.A.), English
Civil Rights Clinic at Howard University School of Law August 2015 - Present
The Advancement Project June 2015 - August 2015
Ponds Law Firm January 2015 - April 2015
Equal Employment Opportunity Commission May 2014 - August 2014
Blue Cross Blue Shield of Michigan November 2011 - August 2013
The Bartech Group July 2011 - November 2011
University of Michigan – English Language Institute January 2010 - April 2011
Mathematica Policy Research, Inc November 2010 - March 2011
Kelly Services August 2010 - October 2010
Blue Cross Blue Shield of Michigan July 2009 - August 2009
Skills
Public Speaking, Research, Microsoft Word, PowerPoint, Microsoft Excel, Legal Research, Microsoft Office, Applicant Tracking..., Critical Thinking, Spanish, Outlook, Creative Writing, Wellness, Analysis, Call Centers, Westlaw, Legal Writing, Editing, Writing, Poetry, Call Center, Call Logging, Lexis, Case-Based Reasoning, News Writing, History
Education
Howard University School of Law 2013 — 2016
Juris Doctor (J.D.), Law, Third Year Student
University of Michigan 2005 — 2009
Bachelor of Arts (B.A.), English Language and Literature, General, B
University of Michigan 2005 — 2009
Bachelor of Arts, Political Science
University of Detroit Jesuit High School and Academy 2001 — 2005
High School Diploma, High School/Secondary Diplomas and Certificates
Self-employed 2008 - Present
Blue Cross Blue Shield of Michigan October 1998 - May 2009
Blue Cross Blue Shield of Michigan May 1997 - October 1998
Skills
Television, Film, Entertainment, Video Production, Final Cut Pro, Theatre, Comedy, Editing, Post Production, Video, Voice Over, Video Editing
Education
Henry Ford Community College 1981 — 1982
none
Theodore Roosevelt High School 1977 — 1981
Angela Hospice Home Care Inc June 2015 - Present
Blue Cross Blue Shield of Michigan 2014 - June 2015
Henry Ford Health System January 2012 - June 2014
Family First Home Care March 2011 - October 2011
Oakwood Hospital & Medical Center July 2010 - February 2011
Oakwood Hospital & Medical Center October 2006 - July 2010
Skills
ACLS, Acute Care, Nursing, BLS, Patient Education, Critical Care, Patient Safety, CPR Certified, Hospitals, Telemetry, Medical/Surgical, Medical-Surgical, Healthcare Management, Inpatient, Registered Nurses
Education
Henry Ford Community College 2005 — 2010
Associates, Nursing
Lincoln Park HIgh School
Oakwood Business Services LLC November 2014 - Present
McBride Quality Care Services Inc January 2014 - October 2014
Blue Cross Blue Shield of Michigan July 2013 - October 2013
Stay at home mom June 2011 - July 2013
McBride Quality Care Services Inc 2003 - 2011
Meijer May 1999 - August 1999
Skills
Account Reconciliation, Journal Entries, Phone Skills, Customer Service, Vendor Relationships, Software Implementation, Multi Tasking, Accounts Payable, Payroll, Reports, Data Entry, Invoicing, 10 Key, QuickBooks, Spreadsheets, ADP Payroll, Bank Reconciliation, Administrative..., Cash, Expenses, Outlook, GAAP, Office Administration, Quicken, Microsoft Word, Accruals, Access, Accounting, Deposits, Multi-line Phone, Microsoft Excel, Customer Satisfaction, Teamwork, Filing, Bookkeeping, Financial Analysis
Education
Hope College 1998 — 2002
Bachelor of Arts (B.A.), Accounting
Sunshine International July 2015 - Present
Mayflower Tax and Accounting Corp. November 2014 - June 2015
Universal Income Tax & Accounting Services LLC October 2011 - October 2014
IP Security Reps January 2011 - July 2011
Wayne State University August 2010 - December 2010
Blue Cross Blue Shield of Michigan May 2010 - August 2010
Wayne State University August 2009 - April 2010
State of Michigan February 2009 - May 2009
Smart Office Systems August 2008 - January 2009
Primera Plastics Inc. March 2007 - August 2007
Skills
Microsoft Excel, Management, Data Analysis, Research, Microsoft Office, Leadership, Public Speaking, Sales, Social Media, Business Planning, Time Management, Marketing, Project Management
Education
Wayne State University 2009 — 2010
Master of Business Administration (M.B.A.), Management, Organizational Behavior and Finance
Grand Valley State University 2002 — 2008
Bachelor's Degree, Operations Management
University of Michigan Health System February 2014 - Present
University of Michigan Health System January 2012 - February 2014
University of Michigan Health System May 2011 - January 2012
GfK Custom Research North America February 2009 - May 2011
University of Michigan Health System April 2008 - January 2009
Logic Solutions April 2007 - April 2008
General Motors Corporation May 2006 - April 2007
Blue Cross Blue Shield of Michigan January 2005 - June 2006
Logic Solutions January 2003 - January 2005
Promotec International, Inc. January 2000 - December 2002
Skills
Project Management, Change Management, Software Documentation, Business Process, Process Improvement, Business Intelligence, ITIL, Customer Service, Program Management, Business Analysis, Team Leadership, Public Speaking, Training, Time Management, Editing, Management, SharePoint, Access, Visio, Data Analysis, Employee Training, PowerPoint, Cross-functional Team..., Marketing, Databases, Human Resources, Nonprofits, Research, Business Development, System Administration, Vendor Management, PMO, Healthcare, SDLC, Enterprise Software
Education
Harvard University 1973 — 1980
Ph.D., Romance Languages & Literatures
Vassar College 1968 — 1972
B.A., Italian, Art History
Blue Cross Blue Shield of Michigan August 2013 - Present
Commonwealth Care Alliance November 2012 - May 2013
Harvard School of Public Health August 2011 - May 2013
United States Senate May 2012 - August 2012
Ryan Residency Training Program, UCSF Bixby Center for Global Reproductive Health October 2008 - August 2011
Planned Parenthood Mid and South Michigan 2007 - 2008
Skills
Program Evaluation, Data Analysis, Grant Writing, Stata, Policy Analysis, Political Analysis, Federal Policy Making, Health Care Policy, Data Collection, Health Economics, Qualitative Research, Policy, Public Health, Healthcare, Leadership, Health Policy
Education
Harvard School of Public Health 2011 — 2013
MS
McGill University 2003 — 2007
B.A
Harvard Kennedy School of Government
ROAR - A Publicis Solution November 2014 - Present
Flightpath May 2013 - September 2014
DigitasLBi April 2013 - May 2013
DigitasLBi May 2011 - March 2013
ABC News 2010 - September 2011
Blue Cross Blue Shield of Michigan May 2008 - August 2010
Skills
Event Planning, Public Speaking, Community Outreach, Marketing Communications, Public Relations, Video Editing, Editing, Marketing, Project Management
Education
Howard University 2007 — 2011
B.A., Communications
Blue Cross Blue Shield of Michigan February 2012 - Present
Blue Cross Blue Shield of Michigan February 2012 - Present
National Committee for Quality Assurance (NCQA) October 2010 - 2012
Henry Ford Medical Group August 1985 - September 2010
Health Alliance Plan 2000 - August 2010
Blue Cross Blue Shield of Michigan 1997 - 2000
Henry Ford Health System 1985 - 1992
Skills
Healthcare, NCQA Accreditation, Internal Medicine, Healthcare Management, Managed Care, Public Speaking, Strategic Planning, Clinical, Quality Management, Process Improvement, Administration, HEDIS, Teaching, Data Analysis, Disease Management, Provider Relations, Business Strategy, Customer Service, Research, Policy, Home Care, NCQA, Care Management, Medicare, Utilization Management, Health Insurance, Medical Management, Program Development, Credentialing, Patient Safety, Health, Case Management, Healthcare Consulting, Healthcare Quality, Performance Improvement, Mentoring, Nursing, Leadership Development, Case Managment, Clinical Research, Healthcare Information..., Physicians, Health Policy, Quality Improvement, Public Health, Management, HIPAA, Medicine, Hospitals, Medicaid
Education
University of California, San Francisco 1981 — 1984
MD, Internal Medicine UCSF Graduate AOA and top of my class
University of California, San Francisco - School of Medicine 1976 — 1981
M.D., Medicine
Henry Ford Community College 1970 — 1972
A.D., Nursing
Blue Cross Blue Shield of Michigan
Skills
Access, Analysis, Business Analysis, Data Analysis, Health Insurance, Insurance, Leadership, Process Improvement, Team Building, Strategic Planning, Customer Service, HIPAA, Medicare, Management, Training, Program Management, Employee Benefits, Healthcare, Microsoft Office, Call Centers, Coaching, Project Management, Customer Satisfaction, Cross-functional Team..., Leadership Development
Education
Grand Valley State University 1991 — 1996
Public Administration, Public Administration
University of Michigan Law School 2013 - Present
Electronic Privacy Information Center May 2015 - August 2015
adidas group June 2014 - August 2014
United States District Court for the Eastern District of Michigan May 2014 - August 2014
Google January 2011 - August 2013
Google June 2010 - August 2013
Organize for America (OFA) (President Obama's Re-election Campaign) September 2011 - November 2012
Google June 2009 - August 2009
Blue Cross Blue Shield of Michigan May 2008 - August 2008
Skills
Google Adwords, SEM, Digital Marketing, PPC, Online Advertising, Online Marketing, Google Analytics, Digital Strategy, Mobile Marketing, Digital Media, Analytics, Strategic Partnerships, E-commerce, Social Media
Education
University of Michigan Law School 2013 — 2016
Doctor of Law (JD), Law
University of Michigan - Stephen M. Ross School of Business 2006 — 2010
Bachelor of Business Administration (B.B.A.)
Hampton University 2005 — 2006
Ottawa Hill High School 2001 — 2005
Blue Cross Blue Shield of Michigan April 2015 - Present
Blue Cross Blue Shield of Michigan 2011 - Present
Accident Fund Insurance Company of America June 2010 - February 2011
Northern Trust, Chicago November 2008 - October 2010
Marlabs Inc 2008 - 2010
Northern Trust, Chicago July 2008 - November 2008
Chicago Mercantile Exchange Inc., Chicago February 2008 - June 2008
NASD ( FINRA ), Rockville MD April 2007 - February 2008
Fannie Mae , Herndon,VA October 2006 - March 2007
JP Morgan Chase, Chicago October 2005 - October 2006
Skills
Data Warehousing, Databases, Requirements Analysis, Testing, Oracle, SQL, Agile Methodologies, SDLC, Unix, Quality Center, Test Planning
Education
Illinois Institute of Technology 2004 — 2007
M.S, Computer Science
University of Madras 2000 — 2004
B.S, Computer Science
Blue Cross Blue Shield of Michigan April 2015 - Present
Comcast Cable June 2014 - December 2014
Quicken Loans July 2013 - March 2014
Enterprise Rent-A-Car April 2010 - July 2013
Skills
Exceptional listener..., Highly analytical..., Computer-literate..., Flexible team player..., Personable professional..., Goal-driven leader who..., Cold Calling, Customer Retention, Employee Training, Direct Sales, Sales, Customer Experience, Customer Satisfaction, Customer Service, Management, Solution Selling, Team Leadership, Time Management
Education
Hampton University 2003 — 2008
Bachelor of Science (B.S.), Marketing
Hampton University
Bachelor of Science B.S, Marketing
Mubea April 2014 - Present
Benteler Steel & Tube September 2011 - April 2014
Kirtland Community College/M-TEC April 2007 - September 2011
Aerodynamics Inc. May 2004 - April 2006
Blue Cross Blue Shield of Michigan January 2002 - May 2004
Borg Warner Automotive 1997 - 2000
Skills
Team Building, Lean Manufacturing, Operations Management, Continuous Improvement, Forecasting, New Business Development, Event Planning, Teamwork, Aerospace, Public Speaking, Microsoft Word, Windows, Airports, Coaching, Event Management, Marketing Communications, Charter, Business Planning, Marketing Strategy, Outlook, Accounts Receivable, Microsoft Excel, Leadership Development, Purchasing, Contract Negotiation, Automotive, Microsoft Office, Strategic Planning, Airlines, Budgets, PowerPoint, Aviation, Process Improvement, Commercial Aviation, Aircraft, Negotiation, Customer Service, Training, Inventory Management, Leadership, Project Management, Management, Sales, Team Leadership, Flight Safety, Strategy, Account Management, Business Strategy, Logistics, Cross-functional Team...
Education
Hope College 1984 — 1988
Bachelor of Arts, Business Admin./Physical Education
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2013 - Present
Deloitte November 2012 - July 2013
AIM Specialty Health July 2012 - November 2012
Blue Cross Blue Shield of Michigan November 2011 - July 2012
Thomson Reuters December 2010 - November 2011
Self January 2007 - 2011
Percepta August 2003 - December 2010
Detroit Media Partnership January 2000 - August 2003
Skills
Project Management, Program Management, Process Improvement, SDLC, Vendor Management, Project Portfolio..., Integration, Business Analysis, Leadership, Management Consulting, Strategy, Software Documentation, SharePoint, Business Intelligence, Business Process..., Analysis, Customer Service, MS Project, SQL, Visio, Troubleshooting, Business Development, Oracle, Microsoft Project
Education
Keller Graduate School of Management of DeVry University 2010 — 2012
Masters of Business Administration, Information Systems Management
University of Michigan-Dearborn 2000 — 2010
Bachelors, Business, Communications, Psychology
Henry Ford Community College 2005 — 2007
Associates, Business Management
Martin Luther King Jr Senior High School 1996 — 2000
Diploma, Math, Science, and Applied Technology
Blue Cross Blue Shield of Michigan May 2015 - Present
Cisco June 2015 - June 2015
Ford Motor Company July 2013 - May 2015
Skills
Networking, Network Administration, Cisco Technologies, Cisco Certified, TCP/IP, Windows Server, Cisco IOS, Troubleshooting, Microsoft Office, Windows, Wireless, Active Directory, CCNA, Network Security
Education
Henry Ford Community College 2013 — 2016
Associate of Science (A.S.), Network and System Administration/Administrator
OptumHealth Education August 2013 - Present
OptumHealth Education November 2011 - August 2013
Bloomingdale's September 2010 - May 2011
WellPoint May 2006 - April 2010
WellPoint March 2000 - May 2006
Blue Cross Blue Shield of Michigan September 1996 - March 2000
Skills
Microsoft Office, Outstanding Communicator, Outstanding..., Training, Leadership, Employee Benefits, Customer Satisfaction, Customer Service, Medicare, Sales, Coaching, Policy, Claim, Insurance, Health Insurance, Call Centers, Process Improvement, Access, HMO, Managed Care, Software Documentation, Visio, Healthcare, Team Building
Education
Westwood College-Denver South 2007 — 2010
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.68
Henry Ford Community College 1990 — 1999
Associate of Arts (A.A.), Business/Commerce, General, 3.5
Just Make It, LLC. January 2015 - Present
Rittenhouse Realty, LLC. August 2013 - Present
Gordon Flesch Company May 2011 - October 2012
Analysts, Inc. June 2009 - May 2011
Thorlabs June 2007 - August 2007
Blue Cross Blue Shield of Michigan May 2006 - July 2006
Skills
Sales Process, Management, Document Imaging, Solution Selling, Problem Solving, Lean Manufacturing, Microsoft Excel, Cold Calling, Account Management, Sales, Marketing, New Business Development, Sales Operations, Data Analysis, Microsoft Office, Sales Management, Microsoft Word, Manufacturing
Education
Hillsdale College 2005 — 2009
B.S., Physics
Michigan Consumers for Healthcare September 2015 - Present
According2Kori.com September 2014 - Present
BNP Media April 2013 - September 2015
BNP Media November 2012 - April 2013
20th Annual Woman to Woman Conference May 2011 - February 2012
McGraw-Hill Higher Education June 2011 - August 2011
Blue Cross Blue Shield of Michigan May 2010 - August 2010
Skills
Editing, Press Releases, Blogging, Social Media Marketing, Public Relations, Newsletters, Event Planning, Publishing, Microsoft Office, Writing, Marketing Communications, SEO, Facebook, Marketing, Publications, Photoshop, Project Management, Social Media, Public Speaking, Social Networking, PowerPoint, Editorial, Storytelling, Research, Event Management, Content Development, Microsoft Excel, Corporate Communications, Customer Service, Management
Education
Howard University 2008 — 2012
Bachelor of Business Administration, Marketing
Dakota High School 2006 — 2008
High School Diploma
Detroit Country Day School 2004 — 2006
Blue Cross Blue Shield of Michigan April 2012 - Present
Accenture Services June 2010 - March 2012
Skills
Project Planning, Project Management, Requirements Analysis, Business Process, Business Analysis, Accounting, Budgets, Requirements Gathering, Change Management, Training, Process Improvement, Business Process..., SDLC, Management Consulting, Business Strategy, PowerPoint, Agile & Waterfall..., Strategy Implementation, IT Project..., Data Warehousing, Cognos, Business Intelligence
Education
Hampton University 2006 — 2010
Bachelor of Science (B.S.), Accounting and Finance, 3.3
Blue Cross Blue Shield of Michigan July 2015 - Present
Berends Hendricks Stuit Insurance Agency May 2014 - July 2015
Midwest Capital Advisors November 2010 - May 2014
MEBS November 2005 - November 2010
Skills
457 Plans, 401k, Retirement Planning, Retirement, Leadership, IRAs, 401k Rollovers, Money Purchase, Asset Allocation, Portfolio Management, Asset Management
Education
Grand Valley State University 2003 — 2005
Montana State University-Billings 2002 — 2003
Athens MI
Arrow Strategies June 2015 - Present
Helping Hands In-Home Services, LLC January 2015 - Present
Wayne State University September 2012 - Present
CNS Hospice July 2014 - October 2015
Seasons Hospice July 2011 - April 2015
Blue Cross Blue Shield of Michigan April 2011 - April 2012
Healthcare November 2005 - April 2011
Henry Ford Health System September 2004 - May 2010
Skills
Healthcare, Home Care, Nursing, Clinical Research, Health Promotion, Long-term Care, Emergency Room, Hospitals, EMR, Healthcare Management, Hospice & Palliative..., Utilization Review, Admissions
Education
Wayne State University 2012 — 2020
Doctor of Philosophy (Ph.D.), Registered Nursing/Registered Nurse
Wayne State University 2015 — 2017
Post-Bachelor Certification, Forensic Investigagtion
Wayne State University 2003 — 2005
BSN, Registered Nursing/Registered Nurse
Howard University 1990 — 1994
Bachelor of Science (BS), Psychology
McLaren Homecare Group May 2014 - Present
Blue Cross Blue Shield of Michigan May 2015 - August 2015
Edward Jones May 2010 - January 2014
Hillsdale College September 2012 - May 2013
Monitor Pharmacy May 2011 - August 2011
Skills
Pharmacy, Healthcare, Managed Care, Patient Counseling, CPR Certified, Customer Service, Data Analysis, Microsoft Excel, Microsoft Office, Microsoft Word, Public Speaking, PowerPoint, Teamwork
Education
University of Michigan College of Pharmacy 2013 — 2017
Doctor of Pharmacy (PharmD)
Hillsdale College 2009 — 2013
Bachelor’s Degree, Biology, General
Macomb County Government September 2015 - Present
International Joint Commission June 2015 - September 2015
Blue Cross Blue Shield of Michigan February 2002 - April 2015
Provena Covenant Hospital June 2000 - June 2001
General Electric Company June 1999 - June 2000
United States Marine Corps August 1989 - August 1993
Skills
Corporate Communications, Marketing Communications, Strategic Communications, Writing, Strategy, Project Management, Military Experience, Time Management, Inclusive Leadership, Team Leadership, Non-profit Volunteer, Veterans, Leadership, German, Training, Cross-functional Team..., Newsletters, Press Releases, Internal Communications, Marketing, Strategic Planning, Public Relations, Public Speaking, Media Relations
Education
University of Illinois at Urbana-Champaign 1998 — 1999
Master of Science, Journalism
Illinois College 1994 — 1998
Bachelor of Arts, History
Blue Cross Blue Shield of Michigan April 2015 - Present
Blue Cross Blue Shield of Michigan June 2014 - April 2015
CVS Caremark Speciality Pharmacy December 2013 - June 2014
Meijer January 2011 - December 2012
Sterling Sav-Mor Drugs May 2007 - July 2009
Skills
PowerPoint, Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Data Entry, People-oriented, Pharmacy, Customer Satisfaction, Customer Experience, Learning Quickly, Public Speaking, Public Health, Managed Care, Medicare Part D, Microsoft Exchange
Education
Grand Valley State University 2009 — 2013
Bachelor of Science (B.S.), Biomedical Sciences, General, 3.1 GPA
Blue Cross Blue Shield of Michigan June 2015 - Present
Toshiba Business Solutions February 2015 - April 2015
Wayne State University January 2014 - June 2014
Karmanos Cancer Institute June 2007 - January 2014
Skills
Team Leadership, Collaborative Problem..., Critical Thinking, Microsoft Office, Microsoft Excel, Microsoft Word, SMS, Accounts Payable, Accounts Receivable, Account Management, Research, Finance, Oracle E-Business Suite, Oracle Applications, Invoicing, Invoice Processing, Billing Systems, Billing Process, Communication, Problem Solving, Customer Relations, Customer Service, Management, Budgets, Financial Accounting, SAP, Teamwork, Team Management, Non-profits..., Analysis, OSHA, Process Optimization, Employee Relations
Education
Rochester College 2014 — 2016
Bachelor's degree, Business Leadership
Henry Ford Community College 2002 — 2006
Associate's degree, General Studies
Levi Strauss & Co. January 2014 - Present
Levi Strauss & Co. May 2011 - December 2013
Abercrombie & Fitch November 2009 - May 2011
Abercrombie & Fitch August 2008 - October 2009
Harvard College Fund September 2004 - June 2008
Houghton Mifflin June 2006 - August 2006
Blue Cross Blue Shield of Michigan June 2005 - September 2005
Skills
Merchandising, Trend Analysis, Product Development, Fashion, Apparel, Competitive Analysis, Public Speaking, Strategic Planning, Market Research, Inventory Management, Marketing Strategy, Social Media Marketing, Marketing, Visual Merchandising, Trend, E-commerce, Sales, Retail, Sourcing
Education
Harvard University 2004 — 2008
A.B
Università degli Studi di Padova 2007 — 2007
University Liggett School 2001 — 2004
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2015 - Present
Sears Holdings Corporation October 2014 - December 2014
Blue Cross Blue Shield of Michigan May 2014 - August 2014
Young Professionals Network of BCBSM May 2014 - August 2014
University of Illinois at Urbana-Champaign Irwin Academic Services January 2014 - May 2014
Hispanic Alliance for Career Enhancement 2013 - 2014
Alden Management May 2011 - December 2013
Skills
SAS programming, Query Analyzer, R, VBA, SQL, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Java, English, Microsoft SQL Server, Customer Service, Public Speaking, Teamwork, Leadership, SAS, Statistics, Organization, Analytics
Education
University of Illinois at Urbana-Champaign 2012 — 2014
Bachelor's degree, Statistics
Roosevelt University 2011 — 2012
Illinois State University 2010 — 2011
Fairview South Elementary
Niles West
Accenture September 2011 - Present
Blue Cross Blue Shield of Michigan May 2010 - August 2010
Blue Cross Blue Shield of Michigan May 2009 - August 2009
Skills
Claims Analytics, Analytics, Consulting, Management Consulting, Tableau
Education
Hillsdale College 2008 — 2011
Bachelor of Science, Mathematics
AssureMichigan.com 2007 - Present
Blue Cross Blue Shield of Michigan 2007 - Present
UnitedHealthcare 2007 - Present
Assurant Health 2007 - Present
ConciseComputers.net 2003 - Present
Al's Auto Glass, Inc. 2002 - 2006
Forged Tubular Products, Inc. 1997 - 2002
Woodwind Engineering 1997 - 1999
The Town Cobbler October 1994 - 1997
Gags & Games, Inc. June 1993 - October 1994
Skills
Risk Management, Reverse Engineering, Decision Making, Troubleshooting, Network Design, Network Administration, Computer Security, Insurance Claims, Health Insurance, Whole Life, Term Life Insurance, Insurance Planning, Social Security..., Disability Insurance, Long Term Care, Medicare, Medicare Supplements, Medicare Part D, Medical Terminology, Healthcare Industry, Information Gathering, Information Analysis, Sales Management, IT Strategy, Healthcare Information..., Project Supervision, Market Research, Web Development, Keyword Research, Online Marketing, Online Advertising, HTML, Adobe Creative Suite, Photoshop, Computer Hardware, Computer Repair, Computer Graphics, Computer Maintenance, Domain Name Registration, Hosting, Web Design, Software Implementation, Social Networking, Web 2.0, Web Analytics, Web Applications, Website Redesign, Wireless Networking, XML, Life Insurance
Education
Kaplan University 2006 — 2008
Health, Life Producer
Henry Ford Community College 1994 — 1996
Computer Science, Computer Aided Manufacturing
Allen Park High School 1991 — 1994
Diploma, General Education
NASCO February 2015 - Present
Blue Cross and Blue Shield Association May 2013 - February 2015
Blue Cross Blue Shield of Michigan January 2013 - May 2013
Blue Cross Blue Shield of Michigan October 2010 - December 2012
Blue Cross Blue Shield of Michigan August 2008 - September 2010
Blue Cross Blue Shield of Michigan June 2004 - July 2008
Blue Cross Blue Shield of Michigan January 2001 - May 2004
Allen park Communi August 1999 - December 2000
National Credit Corporation August 1998 - July 1999
Skills
Insurance, Investments, Customer Service, Health Insurance, Call Center, Sales, Team Building, Negotiation, Marketing, Microsoft Excel, Process Improvement, Public Speaking
Education
Baker College 2005 — 2007
BBA, Business
Henry Ford Community College 1992 — 2004
Associates, Liberal Arts
Accident Fund Holdings, Inc. May 2014 - Present
Blue Cross Blue Shield of Michigan December 2012 - May 2014
Skills
Public Speaking, Event Planning, Customer Service, Social Media
Education
Hope College 2008 — 2012
Bachelor of Arts (B.A.), Communications, Psychology
Blue Cross Blue Shield of Michigan January 2006 - Present
ATD Greater Detroit Chapter (Previously known as ASTD) November 2012 - December 2014
George Mason University January 2013 - May 2013
General Motors August 2000 - January 2006
Wayne State University September 1999 - August 2000
Wayne State University July 1997 - August 1999
Skills
Captivate, Instructional Design, Lectora, E-Learning, Instructor-led Training, Needs Analysis, Instructional Technology, ADDIE, Adult Education, Blended Learning, Camtasia, Job Aids, WebEx, Learning Management..., Learning Management, Training, Dreamweaver, Technical Writing, Microsoft Office, Training Delivery, Mobile Learning, Performance Consulting, SCORM, SnagIt, Articulate Studio, Moodle, Adult Learning Theory, Performance Improvement, Training Facilitation, Content Development, Learning Theory, Multimedia, Interactive Technology, Adobe Acrobat, Web-based Training, Flash, Photoshop, Teaching, SharePoint, E-learning Development, Problem Solving, Articulate Suite, Project Management, Distance Learning, Curriculum Design, Organizational Learning, Adobe Fireworks, ILT, Multicultural..., Multicultural Marketing
Education
Wayne State University
Doctor of Education (Ed.D.), Instructional Design
Wayne State University
Master of Education, Instructional Design
Graduate School of Chinese Academy of Sciences
Master Diploma, Applied Linguistics
Huazhong University of Science and Technology
BA, English for Science & Technology
Blue Cross Blue Shield of Michigan August 2015 - Present
Summit Health, Inc. September 2013 - August 2015
MetLife January 2012 - August 2013
Kaplan Test Prep November 2010 - November 2011
Money Co USA December 2008 - April 2011
J. Alexander's Restaurants August 2007 - December 2007
Skills
Microsoft Excel, Social Media Marketing, Microsoft Office, Public Speaking, Writing, Speech, Sales Process, Video Editing, Audio Editing, Culinary, Product Development, Data Analysis, Data Entry, Accurate Record Keeping, SQL, Customer Service, Social Media
Education
Tennessee State University 2003 — 2006
B.S., Mass Communication
Hampton University 2001 — 2002
B.S., Music Engineering Technology
Hillsdale College January 2008 - Present
rwc360 LLC 2008 - Present
Thomson Reuters August 2000 - August 2008
Creative Solutions 2000 - 2008
Blue Cross Blue Shield of Michigan February 1998 - August 2000
Ann Arbor Observer 1997 - 1998
Skills
Graphic Design, Illustrator, Adobe Creative Suite, InDesign, Illustration, Photoshop, Web Design, User Interface Design, Typography, Art Direction, Photography, QuarkXPress, Marketing, Graphics, Multimedia, Flash
Education
Savannah College of Art and Design 1994 — 1996
MFA, Illustration
Hillsdale College 1990 — 1994
BA, Art, German minor
Meeting Street Schools August 2014 - Present
JGeiger Shading August 2014 - Present
Resurgent Capital Services May 2012 - Present
Resurgent Capital Services May 2011 - May 2012
Bon Secours Health System June 2008 - April 2011
Mercy Memorial Hospital System July 2007 - July 2008
Blue Cross Blue Shield of Michigan May 2007 - August 2007
Education
North Greenville University 2008 — 2011
M.B.A, Master of Business Administration- Human Resources
University of Michigan 2005 — 2007
B.A., Bachelor of Arts in Policy Studies/ Human Resource Management
Henry Ford Community College 2002 — 2004
A.S., Associate of Science- General Studies
Trenton High School, Trenton MI 1998 — 2002
Diploma, High School
Blue Cross Blue Shield of Michigan August 2015 - Present
Oliver Wyman July 2014 - July 2015
Oliver Wyman February 2011 - June 2014
BorgWarner July 2008 - February 2011
Pratt & Whitney June 2007 - June 2008
Skills
Aerospace, Automotive, Consulting, Industrial Engineering, International Business..., Lean Manufacturing, Manufacturing, Management, Minitab, Analysis, Six Sigma, Continuous Improvement, Manufacturing..., Value Stream Mapping, Engineering, Process Improvement, Kaizen, Root Cause Analysis
Education
Kettering University 2012 — 2015
MS, Lean Manufacturing
University of Michigan-Flint 2012 — 2016
Master of Business Administration (MBA)
Kettering University 2006 — 2010
BS, Industrial Engineering
Hochschule Reutlingen 2009 — 2009
Intl. Study, Production Management
U.S. Department of Veterans Affairs 2014 - Present
Federal Reserve System 2014 - 2014
TJX 2013 - 2014
Highmark Inc. 2011 - 2013
Blue Cross Blue Shield of Michigan 2011 - 2011
U.S. Department of Homeland Security 2008 - 2011
Argus Health Systems 2006 - 2008
GE Financial June 2006 - August 2006
PerSe Technologies September 2005 - April 2006
Skills
SOA, SDLC, Websphere, DB2, Integration, WebSphere Message Broker, DataPower, WebSphere..., Web Services, WebSphere, Software Development, Enterprise Architecture, Software Project...
Education
University of Michigan 2002 — 2005
Masters, Political Science
Hope College 1997 — 2001
BA, Political Science
Blue Cross Blue Shield of Michigan March 2013 - Present
Blue Cross Blue Shield February 2012 - February 2013
Wayne State University October 2009 - August 2011
TechTeam Global November 2008 - July 2009
R L Polk June 1985 - November 2007
R L Polk June 1985 - November 2007
R L Polk June 1985 - November 2007
R L Polk June 1985 - 2007
Skills
Business Process..., Analysis, Intelligence, Business Intelligence, Business Analysis, IT Service Management, Data Warehousing, Business Process, Management, Cross-functional Team..., CRM, Requirements Gathering, ERP, Analytics, Requirements Analysis, Process Improvement, Disaster Recovery, SDLC, ITIL, Program Management, Competitive Analysis, Six Sigma, Testing, Data Analysis, SQL, Project Management, Databases, Team Building, Leadership, Training, Sales Operations, Vendor Management, Business Development, Project Planning
Education
University of Michigan
BA
Henry Ford Community College
AAS, Computer Information Systems
Community Health Group July 2015 - Present
Blue Cross Blue Shield of Michigan/AmeriHealth Caritas May 2013 - June 2015
Blue Cross Blue Shield of Michigan March 2011 - May 2013
Blue Cross Blue Shield of Michigan May 2001 - March 2011
Young Supply Company 1989 - 1999
Skills
Healthcare Management, National Management..., Process Improvement, Medicare, Managed Care, Healthcare, Health Insurance, Change Management, Insurance, Microsoft Office, Strategic Planning, Budgets, Business Planning, Auditing, Analysis
Education
Wayne State University 1989 — 1993
Bachelor of Science in Business, Finance, General
Henry Ford Community College
Associate in Commerce, Accounting and Finance
Blue Cross Blue Shield of Michigan 2000 - Present
Henry Ford Health System 1991 - 1999
Education
Walsh College of Accountancy and Business Administration 1998 — 2000
Master of Science (MS), Finance, General
Oakland University 1988 — 1990
Master of Science (MS), Molecular Biology
Hillsdale College 1984 — 1988
Bachelor of Science (BS), Biology, General
Blue Cross Blue Shield of Michigan September 2014 - Present
Blue Cross Blue Shield of Michigan December 2013 - September 2014
Blue Cross Blue Shield of Michigan February 2012 - December 2013
Blue Cross Blue Shield of Michigan January 2011 - February 2012
Blue Cross Blue Shield of Michigan January 2009 - January 2010
Blue Cross Blue Shield of Michigan August 2007 - January 2009
Blue Cross Blue Shield of Michigan June 2001 - August 2007
Electronic Data Systems February 1995 - June 2001
Skills
Access, Excel, Medicare, Word, Data Analysis, Analysis, Managed Care, Business Analysis, Healthcare, Financial Analysis, Claims, Vendor Management, Microsoft Word, Microsoft Excel, Business Process..., Project Management, Insurance, HIPAA, Claim
Education
Walsh College of Accountancy and Business Administration 1997 — 1999
Bachelor of Business Administration, Finance
Henry Ford Community College 1992 — 1997
Associate, Business Administration
Blue Cross Blue Shield of Michigan October 2009 - December 2009
CareFirst BlueCross Blue Shield June 2009 - September 2009
4EGuru January 2009 - April 2009
Big Bazaar January 2006 - December 2006
Skills
SDLC, Requirements Analysis, Agile Methodologies, Visio, User Acceptance Testing, UML, Business Analysis, XML, Requirements Gathering, MS Project, SQL, Microsoft SQL Server, Business Requirements, Software Documentation, Testing, Microsoft Project
Education
LIU Post 2007 — 2008
Masters, Information Systems
Punjab Technical University 2001 — 2004
Master of Computer Applications (MCA)
Guru Nanak Dev University 1998 — 2001
Bachelor of Commerce (B.Com.)
Steelcase March 2000 - Present
Blue Cross Blue Shield of Michigan February 1999 - March 2000
Education
Grand Valley State University 2001 — 2007
Masters, Business Administration
University of Michigan 1994 — 1998
Bachelors, Industrial & Operations Engineering
Ford Motor Company 2008 - Present
Ford Motor Company 2000 - 2008
Ford Motor Company 1998 - 2000
Ford Motor Company/Visteon 1993 - 2000
TPC - The Publications Company 1991 - 1993
Michigan Consolidated Gas Company 1989 - 1991
Ford Motor Company 1985 - 1989
Blue Cross Blue Shield of Michigan 1983 - 1985
Rexair LLC 1981 - 1983
Hillsdale College 1978 - 1981
Skills
Speech Writing, Communication Training, Media Relations, Internal Communications, Crisis Communications, Corporate Communications, Public Relations, Press Releases, Strategic Communications, Marketing Communications, Editing, Reputation Management, Strategic Planning, Public Speaking, Newsletters, Editorial, Copywriting, Journalism, Crisis Management, Publications, Newspapers, Integrated Marketing, Web Content, Communications Planning, Publicity, Advertising, Blogging, Copy Editing, Creative Writing, Social Media, Brand Development, Corporate Social..., News Writing, Content Development, Content Strategy, Magazines, New Media, Digital Media, Corporate Branding
Education
Hillsdale College 1974 — 1977
BA, Communications and History double major
City of Haines City March 2013 - October 2013
Lake County Board of County Commissioners March 2011 - November 2012
Martin County Board of County Commissioners November 2008 - March 2011
Blue Cross Blue Shield of Michigan July 2006 - October 2008
Dematic Corp September 2004 - July 2006
Dematic Corp January 2003 - September 2004
Dematic Corp November 2000 - January 2003
Blue Cross Blue Shield of Michigan May 1996 - November 2000
Skills
Talent Management, Labor Relations, Human Resources..., Employee Relations, Labor Contract..., Strategic Human..., Workforce Planning, Management Coaching, HRIS
Education
Grand Valley State University
BBA
Blue Cross Blue Shield of Michigan November 2004 - Present
Blue Cross Blue Shield of Michigan April 2000 - November 2004
Blue Cross Blue Shield of Michigan June 1997 - April 2000
Skills
Call Center, Process Improvement, Insurance, Customer Service, Business Process..., Change Management, Health Insurance, Healthcare, Performance Management, Customer Satisfaction, Medicare, Team Building, Coaching, Customer Experience, Strategic Planning, Call Centers, Employee Benefits, Vendor Management, Managed Care, Cross-functional Team..., HIPAA
Education
Walsh College of Accountancy and Business Administration 2011 — 2015
Master in Management, Strategic Leadership, 3.98
Grand Valley State University 1990 — 1997
Bachelor of Business Administration, General Business
Blue Cross Blue Shield of Michigan January 2015 - Present
Education
Georgia Institute of Technology - Georgia Tech College of Management
Masters
Lawrence Technological University
Bachelors
Henry Ford Community College
Associate of Science (AS)
Cass Technical High School 1991 — 1995
Diploma
Cognizant Technology Solutions U.S. Corporation March 2014 - Present
State Farm January 2013 - February 2014
UnitedHealth Group Phoenix AZ January 2012 - January 2013
Wellpoint OH November 2010 - January 2012
Blue Cross Blue Shield of Michigan January 2010 - October 2010
Skills
SOA, WebSphere Message Broker
Education
Gulbarga University 1995 — 1999
B.E
Ford Motor Company January 2012 - Present
Blue Cross Blue Shield of Michigan September 2011 - December 2011
General Motors June 2004 - March 2010
Skills
Program Management, Process Improvement, Automotive, Cross-functional Team..., Human Resources, PMP, Continuous Improvement, PMO, Project Management, Project Portfolio..., Business Process..., Vendor Management, Change Management, MS Project, Business Analysis
Education
Hampton University 1989 — 1993
Bachelor's degree, Business Administration and Management, General
J & B Medical Supply August 2008 - March 2009
Blue Cross Blue Shield of Michigan February 2008 - July 2008
CL Home Healthcare Services January 2007 - December 2007
Providence Hospital June 2006 - November 2006
Soil and Materials Engineers, Inc. April 2001 - June 2003
Education
Schoolcraft College 2003 — 2006
AAS, Health Information, Medical Coding
Henry Ford Community College
AA, General Business
Department of Veterans Affairs June 2010 - Present
Thomas M. Cooley Law School September 2009 - May 2010
Two Wheel Tango, Inc. March 2008 - 2010
Blue Cross Blue Shield of Michigan April 2007 - August 2007
Americorps August 2005 - August 2006
Area Health Education Center of Southern Nevada August 2005 - August 2006
Skills
Contract Management, Certified Project..., Policy Analysis
Education
University of Michigan 2006 — 2008
Master of Health Services Administration, School of Public Health
Grand Valley State University 2003 — 2005
Bachelor of Science, Psychology
UnitedHealthcare June 2012 - Present
Blue Cross Blue Shield of Michigan May 2010 - June 2012
Allstate May 2009 - August 2009
ING June 2008 - August 2008
Skills
Actuarial Science, Actuarial Exams, SAS, Healthcare, Medicaid
Education
Howard University 2006 — 2010
BBA, Insurance/Actuarial Science
Iowa Health System June 2006 - Present
Covenan Medical Center May 2003 - May 2006
Blue Cross Blue Shield of Michigan January 1995 - August 1999
Skills
Medical Coding, CPT, EHR, EMR, Medical Terminology, Medical Billing, Revenue Cycle, HIPAA, Inpatient, Healthcare Information..., Epic Systems, Meditech
Education
Stephens College 2007 — 2010
Bachelor's degree, Health Information/Medical Records Administration/Administrator
Indian Hills Community College 1989 — 1991
Associate's degree, Health Information/Medical Records Technology/Technician
Blue Cross Blue Shield of Michigan February 2007 - Present
BCBSM February 2005 - Present
Blue Cross Blue Shield of Michigan December 2002 - February 2005
Blue Cross Blue Shield of Michigan July 1990 - December 2002
Skills
Programming, System Architecture, Internal Audit, HIPAA, IT Audit, COBIT, Audit, Auditing, Business Process..., Compliance, Decision Support, Managed Care, Healthcare, Medicare, Access, Employee Benefits, Insurance, Sarbanes-Oxley Act, PeopleSoft, Medicaid, Health Insurance, Data Analysis, Internal Controls, Process Improvement, Business Analysis, Financial Risk, Spreadsheets, Benefits Administration, Risk Assessment, Vendor Management, COSO, Provider Relations, Business Continuity, Information Security, Call Centers, Sarbanes-Oxley, SAS70, CISA
Education
Siena Heights University 1998 — 2003
BS, Business Administration
Henry Ford Community College 1980 — 1992
Associates, Business and Information Management
Barbour Jr High 1973 — 1975
Blue Cross Blue Shield of Michigan February 1997 - Present
Plante Moran 1991 - 1995
Education
Howard University
BS, Pre-Medicine
Walsh College
MST, Taxation
Blue Cross Blue Shield of Michigan December 2011 - Present
Hawaii Pacific University November 2009 - August 2010
Education
Hawaii Pacific University 2008 — 2010
Master of Business Administration (M.B.A.)
Strategic Staffing Solutions May 2012 - Present
State of Michigan June 2010 - November 2011
Blue Cross Blue Shield of Michigan August 2008 - December 2009
Chrysler February 2004 - July 2008
Education
Lawrence Technological University 1976 — 1978
Marketing
Henry Ford Community College 1969 — 1973
Associate of Science (AS), Computer Science
DHEC May 2015 - Present
Element Fleet Management (MODIS) January 2015 - February 2015
Gallagher Bassett Services, Inc (Techmahindra) July 2014 - December 2014
Information Builders May 2013 - July 2014
Blue Cross Blue Shield of Michigan June 2012 - February 2013
TD Ameritrade August 2011 - February 2012
HP November 2010 - May 2011
Skills
Oracle, DB2, SQL Server 2000-2008, J2EE, Java, Java Script, JSP, MVC, .NET, SQL*Plus, Database Design, Database Administration, Database Analysis, Business Analysis, Predictive Analytics, MS Project, MS Office Suite, Quality Center, Scrum, Agile Project Management, RFT, RSA SecurID, Rational Software..., SPUFI, QMF, Quality Assurance, Change Management, Erwin, PowerDesigner, ER Studio, Business Objects, Data Integration, Data Warehousing, Lotus Notes, Logistics, Visual basic, C#, COBOL, TSO, UML, Crystal Reports, Cognos, Microstrategy, HTML/XML, FTP, SSIS, Visual Basic, Microsoft SQL Server, Informatica, Data Quality
Education
Temple University 2004 — 2006
Masters, Education
Gwynedd-Mercy College
B.S., Business Administration
Gwynedd Mercy College 1980 — 1982
Associate of Arts (A.A.), Computer Science
AmeriHealth Caritas August 2015 - Present
Blue Care Network April 2012 - May 2015
Blue Cross Blue Shield of Michigan 2006 - 2010
Blue Care Network 2005 - 2006
Blue Care Network 2002 - 2005
American Community Mutual Insurance Company 1999 - 2002
Blue Cross Blue Shield of Michigan 1995 - 1999
Skills
Medicare, Insurance, Health Insurance, Managed Care, Data Analysis, HIPAA, Access, Process Improvement, Microsoft Excel, Microsoft Office, Microsoft Word, Budgets, Actuarial Science, Healthcare, Medicare Part D, Vendor Management, Team Building, Employee Benefits
Education
University of Michigan-Dearborn 1993 — 1995
Bachelor of Science (BS), Major: Mathematics, Minor: Applied Statistics, 3.97 (4.00 Scale)
Henry Ford Community College 1990 — 1993
Booz Allen Hamilton - Strategic Innovation Group August 2012 - Present
The Lewin Group - States and Payers June 2011 - August 2012
Harvard School of Public Health September 2010 - December 2010
Blue Cross Blue Shield of Michigan June 2010 - August 2010
Boston Medical Center September 2009 - May 2010
Harvard Public Policy Immersion Program - Brazil June 2009 - August 2009
WorldTeach - South Africa June 2008 - August 2008
Skills
Data Analysis, Statistics, Health Policy, Qualitative Research, Public Health, SAS, Python, R, Stata, JavaScript, d3.js, Healthcare Consulting, Program Evaluation
Education
Harvard University
B.A., History and Science, Secondary in Health Policy
Blue Cross Blue Shield of Michigan April 2013 - Present
G4S/Renaissance Center Security March 1991 - March 2013
Education
University of Michigan 2006 — 2010
Master of Business Administration, Management Information Systems
University of Michigan 2001 — 2006
Bachelor of Business Administration, Management Information Systems
Henry Ford Community College 1996 — 2001
Associate, Computer Information Systems
Meridian Health Plan July 2013 - Present
Proscan Imaging July 2012 - June 2013
Henry Ford Macomb 2011 - 2012
Detroit Medical Center 2006 - 2010
The Wellness Plan 2004 - 2005
Blue Cross Blue Shield of Michigan 1987 - 2003
Detroit Medical Center - Wayne State University 1983 - 1987
Skills
Healthcare, Hospitals, Healthcare Management, Medical Education, Medicine, Medical Imaging, Healthcare Information..., Board Certified, MRI
Education
Howard University School of Medicine 1979 — 1983
Doctor of Medicine (M.D.)
Howard University 1975 — 1979
Bachelor of Science (BS)
Blue Cross Blue Shield of Michigan May 2014 - Present
Exchange distribution partners April 2013 - April 2014
Fincancial Designs Inc April 2012 - April 2014
Health Care Administrators December 2011 - April 2012
Bright Horizons July 2002 - June 2007
KinderCare May 2001 - July 2002
Skills
Curriculum Design, Time Management, Curriculum Development, Tutoring, Teamwork, Team Building, PowerPoint
Education
Henry Ford Community College 1999 — 2001
Kaiser Foundation Health Plan Large Group Product ManagerBlue Shield of California2001 - 2005
Blue Cross Blue Shield of Michigan 1989 - 2001
Education
Hampshire College
B.A., History and Sociology
University of Michigan School of Public Health
MPH, Public Health Policy and Administration
Infosys BPO April 2013 - Present
QBE FIRST May 2012 - Present
Conway Freight March 2011 - May 2012
RYLA Inc. October 2010 - March 2011
Midnight Logistics July 2005 - August 2008
Blue Cross Blue Shield of Michigan May 2001 - August 2004
Skills
Accounting, Front Office Operations, Outstanding Customer..., Scheduling, Marketing Research, report presentation, insurance billing, Customer Service, Outlook, Data Entry, Word, Inventory Management, Excel, Supervisory Skills, Customer Relations, PowerPoint, Microsoft Office, Insurance, Access, Administrative Support, Call Center, Customer Satisfaction, Event Planning, Quickbooks, Research, Problem Solving, Account Management, Teamwork, PeopleSoft, Windows, Data Analysis, Hiring, Telephone Skills, Accounts Receivable, Office Management, Spreadsheets, Administrative..., Human Resources, Microsoft Excel, Recruiting, Operations Management, 10 Key, Payroll, Employee Relations, Employee Benefits, Interviews, Employee Training, Coaching, Vendor Management, Social Networking
Education
Henry Ford Community College 1993 — 1997
Associates Science, Biology
Blue Cross and Blue Shield of Michigan June 1998 - June 2011
Blue Cross Blue Shield of Michigan 1998 - 2011
Adecco Employment Services November 1997 - June 1998
Adecco Temporary Staffing November 1997 - June 1998
Helm Inc April 1993 - November 1997
Skills
Benefits Administration, Procedure and Process..., Claims and Benefit...
Education
Henry Ford Community College 2003 — 2008
Associates, Pre-Secondary Education
Henry Ford Community College
Associates, Pre-Secondary Education
Blue Cross Blue Shield of Michigan 2014 - Present
Skills
Nursing, Healthcare, BLS, Patient Safety, Therapeutic..., EMR, Hospitals, Registered Nurses, Telemetry, Acute Care, Medical/Surgical, Patient Education, Inpatient, BCLS, Direct Patient Care, Epic Systems, Nursing Care, Nursing Process, Infection Control, Palliative Care, Nursing Documentation, Quality Patient Care, Cardiac Monitoring, Cpr Certified, Oncology Nursing, Disease Management, Vital Signs, Wound Care, Medication..., Cardiac Care, Central Lines, Customer Service, Critical Care, Home Care, HIPAA
Education
Henry Ford Community College
Registered Nursing/Registered Nurse
Trinity Health January 2000 - Present
Blue Cross Blue Shield of Michigan October 1997 - May 1999
Oakwood Healthcare August 1997 - October 1997
John Hancock Insurance Company September 1979 - January 1991
Skills
Healthcare, Employee Benefits, Team Building, HIPAA, Leadership, Medical Terminology, Microsoft Office, HRIS, PeopleSoft, Corporate Relocation, Customer Service, Executive Support, Strategic Planning, Human Resources, Change Management, Management, Project Management, Program Management
Education
Henry Ford Community College
Business Administration
Blue Cross Blue Shield of Michigan April 2013 - Present
Blue Cross Blue Shield of Michigan October 2012 - December 2012
Blue Cross Blue Shield of Michigan May 2012 - August 2012
Blue Cross Blue Shield of Michigan May 2011 - August 2011
Blue Cross Blue Shield of Michigan May 2010 - August 2010
Blue Cross Blue Shield of Michigan May 2009 - August 2009
Skills
Insurance, Visio, Access, Data Analysis, Health Insurance, Microsoft Office, SQL, SharePoint, Business Analysis, Microsoft Excel, HIPAA, SDLC, NASCO systems, AutoCad, Customer Service, Oracle Database, C++ Language, Java, Strategic Planning
Education
Hampton University 2008 — 2013
Blue Cross Blue Shield of Michigan December 2013 - Present
IBM June 2010 - November 2013
IBM Global Business Services August 2004 - June 2010
Patni Computer Systems April 2002 - July 2004
Skills
Software Project..., Agile Methodologies, Requirements Analysis, SDLC, SOA, Microsoft Office, Healthcare Industry, Health Insurance, PL/SQL, SQL, MS Project, IBM Mainframe, DB2, IDMS, CICS, Lean Tools, CAST AIP, Unix, IBM Rational Tools, SharePoint, Planview, IMS DB/DC, Claims Management, Provider Network..., Project Management
Education
Indian Institute of Science 2000 — 2002
Master of Engineering (MEng), Chemical Engineering
Osmania University 1996 — 2000
Bachelor of Technology (BTech), Chemical Engineering
Blue Cross Blue Shield of Michigan March 1985 - May 1994
Education
Wayne State University 2012 — 2014
Henry Ford Community College 2007 — 2009
Associate of Arts and Sciences (A.A.S.), Medical facility Management
Lowe's February 2006 - Present
Electronic Data Systems (EDS) May 1990 - September 2003
Diversitec 1983 - 1989
Blue Cross Blue Shield of Michigan 1980 - 1983
Skills
Customer Satisfaction, Troubleshooting, Retail, Customer Service, Microsoft Office, Sales, Social Business, Team Building
Education
Henry Ford Community College
Associate of Science (A.S.), Computer Science
Michigan Technological University
AAS, Civil Engineering Technology/Technician
Associated Community Services Telephone Service RepresentativeAssociated Community ServiceApril 2013 - Present
Blue Cross Blue Shield of Michigan March 1985 - March 2012
Education
Henry Ford Community College 1987 — 1988
none - was just beginning with evening classes, Business Administration and Management, General
Blue Cross Blue Shield of Michigan December 2009 - Present
Skills
Business Analysis, SDLC, Requirements Gathering, Program Management, Visio, Systems Analysis, PMP, Business Requirements, IT Strategy, User Acceptance Testing, Process Improvement, Business Process, Data Warehousing, Business Process..., PMO, SharePoint, Vendor Management
Education
Detroit College of Business (Davenport)
Henry Ford Community College
Blue Cross Blue Shield of Michigan September 2011 - Present
Detroit Medical Center June 2009 - September 2011
Henry Ford Health System 1995 - 1997
Skills
Nursing, Case Managment, Utilization Review, Utilization Management, Patient Advocacy, Acute Care, BLS, Patient Safety, Medicaid, Managed Care, Management, Sales, Health Insurance, Bookkeeping, Customer Service, Compliance, Small Business, Healthcare
Education
Henry Ford Community College 1993 — 1995
Associate of Arts and Sciences (A.A.S.), Registered Nursing/Registered Nurse
Wayne State University
Bank of America June 2015 - Present
Bank of America July 2012 - Present
Bank of America May 2011 - July 2012
Colonial Life March 2009 - May 2011
Hall's Mortgage Inc. January 1997 - March 2009
Blue Cross Blue Shield of Michigan May 1988 - July 1997
Skills
Credit, Fundraising, Leadership, Loans, Management, Mortgage Lending, Nonprofits, Public Speaking, Sales, Strategic Planning, Team Building
Education
Howard University 1984 — 1988
Bachelor's Degree, Marketing
Blue Cross Blue Shield of Michigan May 2009 - Present
Unicare August 2003 - December 2008
Select Specialty Hospital July 2001 - August 2003
Skills
Utilization Management
Education
Henry Ford Community College 1982 — 1986
Associate's degree
Blue Cross Blue Shield of Michigan July 2002 - Present
Blue Cross Blue Shield of Michigan March 1989 - Present
Education
Grand Valley State University
Bachelor of Business Administration (B.B.A.), Accounting and Finance
CHE Trinity Health February 2008 - January 2015
DTE Energy January 2007 - November 2007
Blue Cross Blue Shield of Michigan September 2005 - October 2006
Visteon Corporation September 2001 - June 2003
Siemens VDO September 2001 - June 2003
Tampa Electric October 1999 - May 2001
Standard Products December 1995 - June 1999
Skills
Financial Reporting, Analysis, Finance, Budgets, Financial Analysis, Financial Forecasting, Process Improvement, SAP, Accounting, Microsoft Excel
Education
Lawrence Technological University 1987 — 1991
Bachelor's Degree, Accounting and Business/Management
Henry Ford Community College 1980 — 1985
Associate's Degree, Manufacturing Engineering Technology/Technician
MGM Grand Detroit April 2010 - Present
AAA Auto club of Michigan August 2007 - January 2009
Blue Cross Blue Shield of Michigan September 1998 - August 2001
Skills
Computer Hardware, Computer Repair, Administrative..., Network Administration, Customer Service, Data Entry, Claims Handling, Receptionist Duties, Retail Sales
Education
University of Phoenix 2000 — 2001
credits, Computer Programming
Henry Ford Community College 1991 — 1995
Associate's degree, Computer Science