Blue Cross Blue Shield of Michigan
Industry: Nonprofit organization
DescriptionBlue Cross Blue Shield of Michigan is an independent licensee of Blue Cross Blue Shield Association. Currently it is headquartered in 600 E. Lafayette Blvd. in downtown Detroit. Headquarters: Detroit, Michigan, United States Founded: 1929 Type of business: Independent Subsidiaries: Accident Fund, LifeSecure Insurance Company,
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Blue Cross Blue Shield of Michigan Employees
Blue Cross Blue Shield of Michigan April 2014 - Present
Baker College of Clinton Township August 2013 - September 2014
Blue Cross Blue Shield of Michigan June 2013 - April 2014
Molina Healthcare of Michigan January 2010 - March 2013
NGS American, Inc. July 2004 - December 2007
St. John River District Hospital March 2007 - June 2007
Northwood National Provider December 1999 - July 2004
Skills
Medicare, Medical Coding, Events Organizer, Analytical Skills, Leadership, Medicaid Managed Care, Healthcare, Medicaid, Medical Records, Healthcare Information..., Hospitals, HIPAA, HMO, Insurance, PPO, Health Insurance, ICD-9, HCPCS, Medical Compliance, Analysis, Claims Resolution, ICD-10, Claim, Medical Billing, Research, Claim Investigation, ICD-9-CM, Team Building, CPT, EHR, Policy, Healthcare Industry, Medical Terminology, Outlook, Data Entry, Access, Revenue Cycle, Health Information..., Healthcare Management, EMR, Provider Relations, Epic Systems, Managed Care, Inpatient, Utilization Management, Benefits Administration, Telephone Skills, Health Policy, Medicare/Medicaid..., Quality Improvement
Education
Central Michigan University 2010 — 2014
Masters of Science, Healthcare; Health Services Administration
Baker Center for Graduate Studies 2007 — 2009
Bachelors, Health Services Administration
Baker College 2005 — 2007
Associates of Applied Science, Health Information Technology
Macomb Community College 1998 — 2005
a Certificate, General Education
Blue Cross BlueShield of Michigan June 2007 - July 2008
Blue Cross Blue Shield of Michigan January 2001 - June 2007
Skills
Contract Management, Administration, Claims, Medicare Supplements, Documentation, Health Insurance, HIPAA, Insurance, Employee Benefits, Healthcare, Business Process..., Vendor Relations, Vendor Management, RFP, Process Improvement, Compliance, Process Engineering, Business Analysis, Mentoring, Business Planning, Budgeting, Data Analysis, Contract Negotiation, Business Intelligence, Analysis, Customer Service, MS Project, Proposal Writing, Leadership Development, Business Strategy, Financial Analysis, Outlook, Requirements Analysis, Quality Assurance, Coaching, Negotiation, Public Speaking, Account Management, Excel, Word, Microsoft Word, Microsoft Office, Microsoft Excel, Claim, Medicare, Software Documentation, System Administration, Medicaid, Managed Care, Interviews
Education
Northwood University 1985 — 1988
BBA, Management
Macomb Community College 1977 — 1986
ABA, Business
Blue Cross Blue Shield of Michigan December 2010 - Present
Blue Cross Blue Shield of Michigan April 2010 - December 2010
Blue Cross Blue Shield of Michigan February 2007 - May 2010
Blue Cross Blue Shield of Michigan July 1999 - February 2007
Blue Cross Blue Shield of Michigan 1989 - 1999
Skills
Strategic Planning, Health Insurance, Customer Relations, Insurance, Employee Benefits, Public Speaking, Marketing Strategy, Process Improvement, New Business Development, Financial Analysis, Account Management, Business Strategy, Business Planning, Problem Solving, Contract Negotiation, Program Management, Customer Service, Healthcare, Medicare, Managed Care, Leadership Development, HIPAA, Team Building, Disability Insurance, Benefits Administration, Cross-functional Team..., Leadership, Underwriting, Management, Analysis, Data Analysis, Claim, Disease Management, Vendor Management, Life Insurance, Call Centers, Medicare Part D, PPO, Business Analysis, Health Savings Accounts, Sales, Group Medical, HMO, Group Insurance, COBRA, Provider Relations
Education
Walsh College 1984 — 1987
BBA, Finance
Macomb Community College 1980 — 1984
Associates, General Business
New Method Steel Stamps, Inc. December 2013 - Present
Blue Cross Blue Shield of Michigan August 2013 - December 2013
Orthopedic Specialist of Oakland County November 2011 - December 2013
Education
Walsh College 2013 — 2015
Master's Degree, Masters of Management with Specialization in Human Resources
Walsh College of Accountancy and Business Administration 2010 — 2013
Bachelors of Management, Business Administration and Management, Marketing
Macomb Community College 2007 — 2009
Associate's degree, Business/Commerce, General
Mathematica Policy Research June 2015 - Present
Truven Health Analytics May 2014 - June 2015
GeBBS Technology Solutions August 2010 - February 2014
GeBBS Healthcare Solutions August 2010 - September 2010
Blue Cross Blue Shield of Michigan January 2008 - January 2010
Blue Cross Blue Shield of Michigan 2005 - 2008
Blue Cross Blue Shield of Michigan 2003 - 2005
IBM Global Services November 1998 - March 2003
EDS 1996 - 1998
Skills
Business Analysis, Vendor Management, SDLC, Leadership, Management, Project Management, Team Building, Strategic Planning, Market Research, Budgets, Process Improvement, Negotiation, Requirements Analysis, PMP, Resource Management, Business Intelligence, Cross-functional Team..., Program Management, IT Strategy, PMO, Outsourcing
Education
Lawrence Technological University 1999 — 2001
MBA, Strategy and Marketing
University of Michigan 1989 — 1993
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
University of Michigan - Stephen M. Ross School of Business 1989 — 1993
Bachelor of Business Administration (BBA), Computer Information Systems
Sam Houston High
himagine solutions August 2014 - Present
Dell October 2013 - May 2014
Vanguard Health Systems May 2011 - October 2013
Detroit Medical Center February 1998 - May 2011
Blue Cross Blue Shield of Michigan August 1978 - February 1998
Skills
E/M coding, Physician Coding, Medical Coding, Compliance, Microsoft Excel, Microsoft Word, Public Speaking, PowerPoint, CPT, ICD-9, Medicare, Coders, Epic Systems, Cerner, ICD-9-CM, Ambulatory, HCPCS, ICD-10, Physicians, Medical Terminology
Education
Macomb Community College
Cold Heading Company November 2013 - Present
Dassault Systemes September 2013 - November 2013
Blue Cross Blue Shield of Michigan May 2013 - August 2013
Ferndale Laboratories June 2006 - May 2013
Skills
Software Documentation, Data Analysis, Analysis, Healthcare, Quality Control, Strategy, Teamwork
Education
Oakland University 2010 — 2013
Bachelor of Science (BS), Information Technology
Macomb Community College 2000 — 2005
Bachelor of Applied Science (B.A.Sc.), Computer Science
Wayne State University Physician Group (UPG) June 2014 - Present
QSI NextGen Healthcare September 2013 - June 2014
QSI NextGen Healthcare November 2011 - August 2013
Blue Cross Blue Shield of Michigan March 2005 - November 2010
Detroit Medical Center May 1991 - April 2005
Skills
EHR, Healthcare, Informatics, Healthcare Information..., Leadership, Disease Management, EMR, HIPAA, Training, Hospitals, Epic Systems, Process Improvement, Software Documentation, SDLC, Program Management, Strategic Planning, ACLS, Cerner, CPOE, Healthcare Management, Business Analysis, Data Analysis, Certified Case Manager, Health Information..., Research, Microsoft Office, Project Management, Workflow, Team Building, Customer Service, Ambulatory
Education
Macomb Community College 2011 — 2011
HIT Workforce Development, Health IT Competency
University of Phoenix 2006 — 2009
Bachelor or Science, Information Technology
Oakland Community College
Associates Degree, Nursing
Resources Global Professionals March 2012 - Present
Blue Cross Blue Shield of Michigan June 1999 - August 2011
Mercy Health/Care Choices 1997 - 1999
Skills
Financial Reporting, Accounts Payable, Accounts Receivable, Accounting, General Ledger, Reconciliation, Financial Accounting, Excel, Budgeting, Financial Planning, GAAP, Financial Analysis, Fixed Assets, Journal Entries, Internal Audit, Cash Flow, Word, Microsoft Office, Account Reconciliation, Balance, Accruals, Forecasting, Access, Billing, Consolidation, Compliance, Full Cycle Accounting, Monthly Close, General Ledger..., Reconciliations, Monthly Closing, Ledger, Year End Close, Team Building, Leadership, Strategic Planning, Process Improvement, Budgets, Management
Education
Lawrence Technological University
Masters of Business Administration, Management
University of Detroit Mercy
Bachelors of Business Administration, Accounting/Finance
Looking for a a new career challenge Vice President-OperationsCSS Inc, Customer Service SolutionsJuly 1991 - August 2015
AAPC January 2012 - January 2013
Blue Cross Blue Shield of Michigan October 1980 - July 1990
Skills
Customer Service, Revenue Cycle, Insurance, Health Insurance, Employee Benefits, Medicare, Managed Care, Healthcare, Medicaid, Life Insurance, HIPAA
Education
Macomb Community College 2010 — 2010
Certificate for Professional Coder, Medical Insurance Coding Specialist/Coder, 3.8
Macomb Community College 1977 — 1979
Associate of Arts (AA), Business Administration and Management, General, 3.8
LoVasco Consulting Group October 2013 - Present
Mercer November 2007 - October 2013
Blue Cross Blue Shield of Michigan June 2005 - November 2007
Skills
Actuarial Science, Benefits Administration, Employee Benefits, Executive Pay, Pensions, Human Resources, Leadership, Talent Management, Insurance, Program Management, Deferred Compensation, Defined Benefit, Succession Planning, Pension Administration, Health Insurance, Management, Consulting, Disability Insurance, Employee Relations, Strategic Planning, Underwriting, ERISA
Education
Louisiana State University 1995 — 1996
MS, Mathematics
Wayne State University 1991 — 1995
BS, Mathematics
University of Detroit Jesuit High School and Academy 1987 — 1991
Blue Cross Blue Shield of Michigan November 2014 - Present
Starcom Worldwide April 1996 - November 2014
Starcom 2008 - June 2012
Starcom MediaVest Group 2006 - 2008
Starcom MediaVest Group 2005 - 2006
GM Planworks 1996 - 2005
Skills
Human Resources, PowerPoint, Budgets, Team Leadership, Accounting, Time Management, Financial Reporting, Training, Accounts Payable, Administrative..., Invoicing, Microsoft Office, Interviews, Recruiting, Administration, Lotus Notes, PeopleSoft, Microsoft Excel, Management, Analysis, Administrative...
Education
Macomb Community College
Business Administration - General Courses
Horizon Blue Cross Blue Shield of New Jersey 2014 - 2015
CareFirst BlueCross BlueShield March 2012 - November 2012
Saras America June 2011 - March 2012
NASCO May 2011 - July 2011
BCBSM January 2008 - May 2011
Blue Cross Blue Shield of Michigan 2006 - 2011
BCBSM January 2006 - January 2008
Skills
Business & Systems..., Business Process, HIPAA, Healthcare, Insurance, Management, Business Analysis, Vendor Management, Requirements Analysis, Business Intelligence, Visio, Process Improvement, SDLC, Healthcare Information..., PMP, Program Management, Software Documentation, Resource Management, Integration, EDI, MS Project, Requirements Gathering, Business Requirements, SharePoint, User Acceptance Testing, Software Project..., Testing, Analysis, Data Warehousing, IT Strategy
Education
Macomb Community College 2012 — 2012
Health Information Technology (HIT) - Implementation Management, Plan Management & Lead/Health IT
London Metropolitan University 2001 — 2003
Masters, Digital Communication & Networks, Business Administration
Osmania University / Vishwa Bharati 1996 — 1998
Masters, MBA
GE Aviation March 2015 - Present
GE Aviation December 2010 - Present
Blue Cross Blue Shield of Michigan November 2010 - December 2010
Accretive Solutions April 2010 - November 2010
Nationwide January 2007 - April 2010
Ford Motor Company November 2002 - December 2007
Ford Motor Credit 1995 - 2002
Skills
Agile Methodologies, Scrum, Software Development, XML, SOA, Java Enterprise Edition, Solution Architecture, Requirements Analysis, Visio, IT Strategy, SDLC, Architecture, Project Management
Education
University of Michigan 1995 — 2000
MS, Computer Science
University of Michigan-Dearborn 1991 — 1993
B.S., Computer Science
Lawrence Technological University 1989 — 1991
Math, Computer Science, Physics
Blue Cross Blue Shield of Michigan July 2014 - Present
Jawood November 2012 - July 2014
Jawood November 2010 - November 2012
Jawood April 2007 - July 2010
Avalon International Breads April 2001 - December 2007
Metro Times April 1998 - July 2000
Skills
Consulting, Social Networking, Blogging, Technical Writing, Content Strategy, Social Media, Marketing, Public Relations, Public Speaking, Training, Analysis, Creative Writing
Education
Louisiana State University 1989 — 1993
BA, Political Science, Journalism
University of Ulster 1991 — 1992
Exchange Student, Peace and Conflict Studies
Blue Cross Blue Shield of Michigan February 2012 - Present
Blue Cross Blue Shield of Michigan March 2005 - January 2012
Blue Cross Blue Shield of Michigan January 2001 - February 2005
Blue Cross Blue Shield of Michigan 1999 - 2000
Blue Cross Blue Shield of Michigan March 1998 - December 1998
PaineWebber November 1993 - February 1998
Williams International November 1988 - August 1993
Skills
Management, Medicare Advantage, Medicare Part D, Financial Accounting, Cost Accounting, Cost Management, Certified Management..., Billing Process, Budgets, Forecasting, Financial Analysis, Financial Reporting, Financial Modeling, Cost Allocation, Internal Controls, Processes Development, Microsoft Excel, Microsoft Word, PowerPoint, Cognos, PeopleSoft, Visio, Analysis, Finance, Managerial Finance
Education
Lawrence Technological University 1990 — 1993
Master of Business Administration (M.B.A.), Operations Management
Michigan State University 1984 — 1988
Bachelor of Arts (B.A.), Financial Administration
Blue Cross Blue Shield of Michigan April 2013 - Present
Blue Cross Blue Shield of MI January 2011 - April 2013
Blue Cross Blue Shield of MI January 2010 - January 2011
Blue Cross Blue Shield of MI January 2005 - January 2010
Blue Cross Blue Shield of MI.Southfield, MI January 2000 - January 2005
Skills
Written Communication, Teamwork, Team Management, Self Management, Self-confidence, Project Management, Process Improvement, Flexibility, Timely Decision Making, Analytical Skills, Data Analysis, Organizational..., Team Effectiveness, Presentation Design, Presentation Development, Interpersonal..., Quantitative Research, Customer Service, Customer Support, Customer Satisfaction, Customer Engagement
Education
Lawrence Technological University 2014 — 2014
Project Management Professional, Project Management
University of Phoenix 2009 — 2013
Bachelor of Business Administration (BBA), Concentration in Project Management
Blue Cross Blue Shield of Michigan February 2012 - Present
Blue Cross Blue Shield of Michigan February 2008 - February 2012
Verizon Wireless February 2007 - February 2008
Dorsey Schools February 2003 - February 2007
Skills
Customer Service, Access, Outlook, Data Entry, Invoicing, Administrative..., Microsoft Office, Travel Planning, Leisure Travel, International Business, Office Administration, Spreadsheets, Call Centers, Office Management, Software Documentation, PeopleSoft, Administration, Telephone Skills, Time Management, Employee Benefits, Insurance, Accounts Payable, Accounts Receivable, Customer Satisfaction, Process Improvement, Team Building, PowerPoint, Microsoft Excel, Project Management, Health Insurance, Vendor Management, Leadership, Administrative...
Education
University of Detroit Mercy 2014 — 2016
Master of Business Administration (M.B.A.), Business/Computer Info Systems
Lawrence Technological University 2014 — 2014
Green Belt Six Sigma Certification, Project Management
University of Detroit Mercy 2005 — 2013
Bachelor of Arts (B.A.), International Business
Cass Technical High School 2001 — 2005
High School Diploma, General Studies
Ally Financial Inc. May 2015 - Present
Compuware May 2012 - Present
Blue Care Network May 2014 - April 2015
Blue Cross Blue Shield of Michigan September 2012 - April 2014
DiscoverReady December 2010 - April 2012
R*Works December 2009 - December 2010
Deloitte August 2008 - February 2010
ACN September 1999 - August 2008
General Moto 1989 - 1999
Skills
Visio, User Acceptance Testing, SharePoint, Software Quality..., Waterfall, Quality Center, Software Documentation, Process Improvement, Microsoft SQL Server, Telecommunications, Project Management, VBScript, Leadership, Testing, Business Process, Requirements Analysis, Business Analysis, Test Planning, SQL, Software Development, Vendor Management, Systems Analysis, Quality Assurance, Scrum, PMO, Requirements Gathering, Test Cases, SDLC, Software Project..., XML, Databases, System Testing, Agile Methodologies, Test Automation, ITIL, PMP, Integration, JIRA, Oracle, HP Quality Center
Education
Lawrence Technological University
Macomb Community College
Stevenson High School
The Walt Disney Company January 2013 - Present
Chalkfly.com (member of Quicken Loans entrepreneurship accelerator) April 2012 - March 2013
Ascension Health May 2011 - June 2011
Medtronic June 2010 - August 2010
Aramex May 2009 - August 2009
Blue Cross Blue Shield of Michigan March 2009 - May 2009
UnitedHealth Group January 2005 - August 2008
Ingenix Consulting September 2004 - January 2005
Accenture January 2003 - September 2004
Ecommerce Consultants (proprietorship) April 1999 - December 2002
Skills
Analytics, Business Analysis, Business Analytics, Business Intelligence, Business Strategy, Competitive Intelligence, Continuous Improvement, Cost Control, Cost Management, Cost Reduction, Data Mining, Data Visualization, Hospital Operations, International Business, Inventory Control, Inventory Management, IT Operations, Kaizen, Key Performance..., Lean Healthcare, Lean Initiatives, Management Consulting, Metrics, Negotiation, Operations, Operations Management, Organizational..., Performance Consulting, Performance Improvement, Performance Management, Performance Measurement, Performance Metrics, Process Consulting, Process Improvement, Process Management, Process Optimization, Project Portfolio..., Sales Operations, Service Operations, Six Sigma, Software Project..., Statistics, Strategy Development, Supply Chain, Supply Chain Management, Supply Chain Operations, Supply Chain..., Sustainability, Value Stream, Value Stream Mapping
Education
University of Michigan - School of Natural Resources and Environment 2009 — 2011
Master of Science (MS), Sustainable Systems
University of Michigan - Stephen M. Ross School of Business 2008 — 2011
Master of Business Administration (MBA), Finance and Operations Management
University of Minnesota - School of Engineering 2003 — 2005
Master of Science (MS), Software Engineering
Winona State University 1999 — 2002
Computer Science
Luther College 1992 — 1996
Bachelor of Arts (BA), Biology
UAW Retiree Medical Benefits Trust 2009 - Present
Kelly Services, Inc 2000 - 2008
Blue Cross Blue Shield of Michigan 1996 - 2000
SelectCare Health Insurance 1995 - 1996
R L Polk 1993 - 1994
Skills
Project Management, Strategic Planning, PMO, Change Management, Management, Leadership, Business Intelligence, Risk Management, Executive Management, IT Strategy, Finance, Enterprise Architecture, HIPAA, Sarbanes-Oxley Act, Strategic Financial..., Business Analysis, Budgets, Oracle, Governance, Project Planning, Security Management, Cross-functional Team..., Solution Architecture, Management Consulting, Budget Forecasts, Data Governance, Data Warehousing, Strategy, ERP, SDLC, MS Project, Data Analysis, Data Migration, Vendor Management, Software Development, Outsourcing, IT Management, Business Process..., Process Improvement, Business Process, Project Portfolio..., Consulting, Integration, Infrastructure, Application Development, Infrastructure Planning, Financial Planning, IT Service Management, Program Management, CRM
Education
Lawrence Technological University 1982 — 1986
AS, Computer Science
Michigan State University 1974 — 1979
BS, Animal Husbandry
Blue Cross Blue Shield of Michigan August 2015 - Present
Mercedes-Benz Financial Services USA LLC March 2015 - July 2015
Macomb Community College August 2006 - September 2014
Compuware March 2001 - February 2004
Gorman Interiors August 1998 - September 2002
Skills
Event Planning, Research, Editing, Proposal Writing, Social Media, Training, Higher Education, Interior Design, Customer Service, Resume Writing, Department Budgeting, Nonprofits, Human Resources, Management, Purchasing, Purchase Orders, Microsoft Office, Curriculum Development, Curriculum Design, Course Creation, RFQ Development, RFP Design, RFP Generation, Proposal Support, Account Reconciliation, Staff Development, Brochures, Data Warehousing, Datatel, Budgets, Strategy, Leadership, Program Management, Project Planning, Project Management, Program Development, Typing, Multi Tasking, Applied Technology, Public Speaking, Sales, Coaching, Community Outreach, Microsoft Excel, Employee Relations, Administration, PowerPoint, Microsoft Word
Education
Macomb Community College
Ford Motor Company August 2015 - Present
Sherwood Forest Art May 2006 - Present
Blue Cross Blue Shield of Michigan October 2013 - August 2015
The Detroit Medical Center for Caretech Solutions January 2012 - October 2013
Community Health Systems July 2011 - December 2011
Community Health Systems January 2011 - July 2011
University Health Network January 2009 - September 2010
Campaigners August 2009 - August 2010
Cancer Care Ontario July 2008 - January 2009
Watts and Little Co. April 2005 - May 2006
Skills
Project Management, Program Coordination, Lean Six Sigma, Web Development, Visio, Process Improvement, Team Building, Lean Manufacturing, Cross-functional Team..., MS Project, Analysis, Management, Leadership, Training, Healthcare Information..., Access, SharePoint, Testing, Troubleshooting, Microsoft Excel, EMR, EHR, Healthcare, Time Management, Process Scheduler, Program Management, HIPAA, Project Planning, Customer Service, Microsoft Office, Outlook, Software Documentation, Strategic Planning, SDLC, Vendor Management, Hospitals, HL7, Informatics, Budgets, Strategy, Integration, Business Process, Data Analysis, Human Resources, Team Leadership, Change Management, Business Analysis, Quality Assurance, Administration, Customer Satisfaction
Education
Macomb Community College 2012 — 2012
Practice Workflow & Information Management Redesign Specialist Certification, Health Information Technology
New Horizons Learning Center 2009 — 2012
Project Management Certification, Project Management, Network, Security, Web Development, Lean Six Sigma
Morehouse College 2001 — 2006
BA, Business Administration
Cass Technical H.S. 1998 — 2001
Diploma, Electronics Technology
University of Detroit Jesuit H.S. 1997 — 1998
College Preparatory
Comerica Bank January 2013 - Present
Blue Cross Blue Shield of Michigan November 2011 - January 2013
Perficient June 2010 - November 2011
ADP November 2009 - June 2010
TechSmith Corporation August 2008 - November 2009
CTIS March 2007 - August 2008
MedImmune December 2005 - March 2007
Skills
SDLC, Quality Assurance, Testing, Software Quality..., Test Automation, Software Documentation, Manual Testing, Agile Methodologies, Agile Project Management, Requirements Analysis, Test Planning, Software Project..., Scrum, Metrics, CMMI, Software Development, User Acceptance Testing, Test Management, Waterfall, Requirements Gathering
Education
University of Toledo College of Law 2009 — 2010
Long Island University 2003 — 2005
BA, Psychology
Blue Cross Blue Shield of Michigan December 2014 - Present
Blue Cross Blue Shield of Michigan October 2013 - Present
Blue Cross Blue Shield of Michigan April 2013 - October 2013
Faurecia June 2012 - April 2013
Chili's August 2007 - October 2012
Walgreens May 2006 - July 2007
Skills
OrangeHRM, Microsoft Office, Analytics, Team Leadership, Conflict Resolution, Business Ethics, Employment Law, Technical Recruiting, Internet Recruiting, Business Objects, Taleo, Interviews, Employee Relations, Leadership, Recruiting, Human Resources
Education
Oakland University 2011 — 2013
Bachelor of Science (BS), Human Resources Development, 3.74
Macomb Community College 2008 — 2011
Associate's degree, General Studies with Business Emphasis
Henry Ford Health System October 2014 - Present
Henry Ford Health System April 2014 - October 2014
Blue Cross Blue Shield of Michigan April 2012 - August 2013
Computer Sciences Corporation April 2009 - April 2012
Computer Sciences Corporation September 1998 - April 2012
Cyb Llings October 1997 - September 1998
United States Air Force March 1983 - March 1990
Skills
Security, SharePoint, Management, Troubleshooting, Lotus Notes, JavaScript, Program Management, Networking, Information Security, Training, Databases, Visual Basic, SDLC, IT Management, IT Service Management, Software Documentation, Requirements Analysis, VMware, ITIL, Integration, Visio, System Administration, Disaster Recovery
Education
Lawrence Technological University 1993 — 1996
Bachelor's degree, Computer Science
Sandwich Secondary School
The Minacs Group May 2014 - Present
Blue Cross Blue Shield of Michigan January 2013 - May 2014
Lake Trust Credit Union 2010 - January 2013
Detroit Edison Credit Union 2009 - 2010
Detroit Edison Credit Union 2001 - 2009
Skills
Databases, Network Security, Firewalls, WAN, Crystal Reports, Email Encryption, J2EE, Windows, Cisco, SQL, Java, SQL Server, Security, JavaScript, Strategic Planning, Disaster Recovery, Unix, MySQL, XML, Microsoft Office, Visio, HTML, Access, Visual Basic, C, Linux, XP, IIS, VoIP, Software Development, Operating Systems, Apache, CSS, ASP, System Administration, Team Building, Microsoft Excel, Microsoft SQL Server, Leadership, Coaching, Mentoring, Management, Project Management, Credit Unions, Web Applications, Scrum, Programming, Oracle, SDLC, Cisco Technologies
Education
Lawrence Technological University 2000 — 2001
MS, Computer Science
Soochow University (CN) 1994 — 1998
Bachelor, Computer Sciense
Blue Cross Blue Shield of Michigan January 2003 - 2011
Blue Cross Blue Shield of Michigan 1991 - 2003
Skills
Nursing, Healthcare, HIPAA, Medicare, Healthcare Information..., Managed Care, Medicaid, Software Documentation, Health Insurance, Customer Service, Leadership, Marketing, Employee Benefits, Call Centers, Healthcare Management, Information Technology, Process Improvement, Insurance, Healthcare Consulting, Visio, Data Analysis, Provider Relations, Team Building, Analysis, Business Analysis, Vendor Management, Training, EDI, Web Technologies, IT Leadership, SDLC, Business Readiness
Education
University of Phoenix 2006 — 2011
Bachelors of Science, Business Administration, Electronic Business Exchange
Macomb Community College
Associates Degree in Applied Science, Registered Nursing
Blue Cross Blue Shield of Michigan July 2013 - Present
Pitney Bowes, Inc. 2008 - December 2012
Compuware 2007 - 2008
Compuware October 1999 - June 2007
Graphic Press, Inc. October 1992 - April 1999
Skills
Project Management, Vendor Management, Management, Cross-functional Team..., Program Management, Procurement, Negotiation, Inventory Management, Manufacturing, Supply Chain, Software Documentation, Outsourcing, Training, Team Building, Contract Negotiation, Purchasing, Supply Management, Strategic Sourcing, Global Sourcing, Supply Chain Management, Customer Service, Process Improvement, Six Sigma, Operations Management, Sales, Sourcing, Pricing, Project Planning, Analysis, SAP, Business Process, Visio, Contract Management, PMP, Business Process..., Continuous Improvement
Education
Lawrence Technological University 2013 — 2013
Lean Six Sigma Blackbelt
Lawrence Technological University
Project Management (PMP) Certification
Navarro College
Commercial Art & Advertisinig
Technisource - contractor for Mercedes_Benz October 2012 - April 2013
Blue Cross Blue Shield of Michigan January 2012 - October 2012
Valassis, Inc - Contractor June 2011 - October 2011
Skills
SharePoint, Analysis, Business Analysis, Business Intelligence, Management, Project Management, Access, Documentation, Data Warehousing, Databases
Education
Macomb Community College
Associate's degree, Business/Commerce, General
Warren High Schoool, Warren Mi
High School Grad, Business Administration and Management, General
Finn Partners May 2015 - Present
Blue Cross Blue Shield of Michigan June 2014 - May 2015
Blue Cross Blue Shield of Michigan January 2014 - June 2014
SS Digital Media September 2013 - December 2013
Lucky Brand Jeans August 2012 - April 2013
Pools By Poye May 2009 - August 2012
Loyola University Chicago September 2010 - May 2011
Skills
Social Media, Public Relations, Time Management, Microsoft Office, Public Speaking, Social Networking, Press Releases, Cision, Copy Editing, Networking, AP Style, Blogging, Landing Pages, Constant Contact, Mac OS X, PC, DSLR, Reliability, Mobile Technology, Google Analytics, Media Relations
Education
Wayne State University 2012 — 2014
Bachelor of Arts (BA), Public Relations, Cum Laude
Loyola University of Chicago 2010 — 2012
UPS October 2014 - Present
Creative Events August 2014 - Present
Blue Cross Blue Shield of Michigan May 2014 - August 2014
Blue Cross Blue Shield of Michigan June 2011 - August 2013
Concraft Incorporated 2012 - 2013
Boys and Girls Clubs of America 2009 - 2011
Skills
Social Media, Works well in a team, Respect, Accountability, Human Resources, Sense Of Urgency, Leadership, PowerPoint
Education
Oakland University
Human Resources Development
Macomb Community College
Northwoods August 2015 - Present
ImageSoft, Inc. July 2014 - July 2015
Lawrence University October 2013 - April 2014
Blue Cross Blue Shield of Michigan June 2013 - September 2013
Blue Cross Blue Shield of Michigan June 2012 - September 2012
Skills
Public Speaking, Microsoft Excel, Microsoft Word, PowerPoint, Team Leadership, Sales Management, Team Building, Data Analysis, Quantitative Research, Customer Service, Microsoft Office, Fundraising, Time Management, Management, Teamwork, Leadership, Social Media, Analysis, Social Networking, Market Research
Education
Lawrence University 2011 — 2014
Bachelor of Arts (B.A.), Economics, Government, Statistical Mathematics, 3.1
Novi High School 2006 — 2010
Blue Cross Blue Shield of Michigan August 2001 - Present
On Assignment September 1998 - August 2001
Dr. Lorenzo Ferguson June 1992 - June 1998
St. John Providence August 1981 - June 1991
Skills
Microsoft Office, Management, Microsoft Word, Microsoft Excel, Customer Service, PowerPoint, Research
Education
Lawrence Technological University 2015 — 2015
Black Belt, Six Sigma
Spring Arbor University 2005 — 2007
Master of Arts (M.A.), Organizational Management, 3.8
Spring Arbor University 1995 — 1996
Bachelor of Science (BS), Management of HealthServices, 4.0
Blue Cross Blue Shield of Michigan August 2015 - Present
SQS October 2013 - August 2015
Self-employed October 2000 - October 2013
Fitzgerald Public Schools August 2008 - June 2013
Warren Consolidated Schools January 2008 - June 2008
Skills
MCSE Server 2012, SharePoint, HTML 5, Visual Basic, Microsoft Excel, Access, iPad, CSS3, C++, Java, Android Development, Android SDK, Windows Server, Windows 8, Microsoft Word, PowerPoint, SQL, Microsoft SQL Server, Microsoft Exchange, MCSA, Google Docs, PowerTeacher, Data Director, ClassXP, Groupwise, Integrade Pro, Mac OS, A+ Certified, JavaScript, jQuery, Pc Systems, CSS, Integration, Microsoft Office, Requirements Analysis
Education
Western Michigan University 2004 — 2007
Bachelor of Arts (B.A.), Mathematics
Macomb Community College 2004 — 2004
transfer credits, Mathematics and Computer Science
Wayne State University Physician Group (UPG) January 2015 - Present
Blue Cross Blue Shield of Michigan September 2011 - January 2015
MPRO Michigan's Medicare Quality Improvement Organization April 2010 - September 2011
MPRO Michigan's Medicare Quality Improvement Organization January 2010 - April 2010
Oakland University August 2008 - May 2009
Chicago Department of Public Health May 2006 - August 2006
University of Michigan Health System September 2002 - May 2003
Skills
Healthcare, Healthcare Information..., Hospitals, Healthcare Management, Clinical Research, EHR, EMR, Data Analysis, Managed Care, Medicare, Research, Public Speaking, Non-profits, Process Improvement, Community Outreach, Public Health, Leadership, Quality Improvement, Project Management, Program Management, Healthcare Consulting, Cerner, Management, HIPAA, Nonprofits
Education
Macomb Community College 2010 — 2010
Certificate in Health Information Technology, EHR Implementation Manager
Oakland University 2008 — 2010
MPA, Healthcare Administration
University of Michigan 2002 — 2006
BA, Psychology
Blue Cross Blue Shield of Michigan May 2015 - Present
Lautrec Ltd. January 2014 - Present
Education
Walsh College of Accountancy and Business Administration 2009 — 2014
BBA, Business Administration and Management
Macomb Community College 2002 — 2009
ABA, Management
Blue Cross Blue Shield of Michigan April 2015 - Present
Blue Cross Blue Shield of Michigan March 2014 - April 2015
BCBSM September 2012 - March 2014
Skills
Process Improvement, Analysis, Microsoft Office, Risk Management, Microsoft Excel, Visio, Team Building, Requirements Analysis
Education
Walsh College of Accountancy and Business Administration 2012 — 2015
Bachelor's degree, Computer and Information Systems Security/Information Assurance
Macomb Community College 2002 — 2011
Associate of Arts (AA), General Studies
NACC, Inc. January 2012 - Present
Blue Cross Blue Shield of Michigan November 2003 - November 2011
T & N SERVICES, INC., Detroit, MI 1999 - 2003
DETROIT NEWSPAPER AGENCY 1994 - 1999
Skills
Fluent in Spanish, User Experience Ariba..., User Experience Oracle..., SLA, PeopleSoft, Vendor, Supplier Negotiations, Supplier Diversity, User Experience, Sla, Strategic Sourcing, Vendors, Supplier Negotiation, Ariba, Software, RFP, Procurement, Supply Management, Contract Management, Leadership, Management, Strategy, Purchasing, Business Development, Negotiation, Business Process..., Vendor Management, Supply Chain, Human Resources, Supply Chain Management, Sourcing, Management Consulting, Process Improvement, Outsourcing, Supplier Development, Global Sourcing, Supplier Evaluation, Recruiting, Cross-functional Team..., Materials Management, Contract Negotiation, Program Management, New Business Development, Purchasing Processes, Six Sigma, Continuous Improvement, Access, Forecasting, MRP, Analysis
Education
Lawrence Technological University 2001 — 2004
MBA, Electronic Commerce
Northern Michigan University 1978 — 1982
Bachelor of Arts/Bachelor of Science, Business Administration – Spanish
Total Health Care January 2013 - Present
Henry Ford Health System October 2007 - Present
Total Health Care January 2013 - May 2013
Blue Cross Blue Shield of Michigan July 2011 - December 2012
Pinnacle Senior Care May 2010 - July 2011
Henry Ford Health System August 2006 - October 2007
Henry Ford Health System June 2006 - August 2006
Word Pictures, Inc. November 1990 - September 2005
Skills
Nursing, Medical Case Management, Health Education, Hospitals, Healthcare Consulting, Medical Terminology, Software Documentation, Home care, Complex Case Management, Desktop Publishing, Copywriting, Copy Editing, OASIS, Home Care, Wound Care, Program Development, Inpatient, Medicine, Teaching, Critical Care, Patient Advocacy, Acute Care
Education
University of Detroit/Mercy 2005 — 2006
Bachelor of Science in Nursing, Registered Nursing/Registered Nurse
Lawrence Technological University 1999 — 2001
Master of Science in Management Information Systems, Management Information Systems, General
University of Detroit/Mercy 1987 — 1990
Bachelor of Arts in Journalism/Communications, Business Certificate, Journalism, Business
Molina Healthcare June 2015 - Present
Molina Healthcare April 2014 - June 2015
Blue Cross Blue Shield of Michigan February 2008 - April 2014
St. John Providence January 2006 - February 2008
Skills
Risk Adjustment, Project Management, Business Process..., Business Process..., Operations Management, Healthcare, Healthcare Reimbursement, Healthcare Consulting, Vendor Management, Microsoft Office 2007, Healthcare Analytics, Healthcare Management, HEDIS, CMS, Healthcare improvement, Business Strategy, New Business Development, Visio, Risk Analytics
Education
Lawrence Technological University 2014 — 2014
Project Management Professional
Central Michigan University 2013 — 2013
Bachelor's degree, Finance and Financial Management Services
High School
Olivet College
Finance and Financial Management Services
Blue Cross Blue Shield of Michigan October 2014 - Present
Arrow Strategies at Blue Cross Blue Shield of Michigan September 2014 - October 2014
Blue Cross Blue Shield of Michigan April 2014 - September 2014
Blue Cross Blue Shield of Michigan March 2013 - March 2014
Blue Cross Blue Shield of Michigan May 2012 - March 2013
Carrabba's Italian Grill June 2011 - May 2012
Skills
SharePoint, Telephone Skills, Windows 7, Data Analysis, Time Management, Data Entry, Teamwork, Customer Service, System Administration, Software Documentation, Troubleshooting, HTML, Critical Thinking, Databases, SQL, MS Project, Spreadsheets
Education
Wayne State University 2011 — 2014
Bachelor of Business Administration (BS), Management Information Systems, General
Macomb Community College 2008 — 2011
Associate's degree, General Studies
Röchling Automotive USA LLP July 2015 - Present
Ventura Aerospace January 2015 - June 2015
University of Michigan School of Nursing September 2012 - January 2015
University of Michigan Medical School May 2012 - September 2014
Louisiana State University August 2007 - May 2012
University of Cape Coast May 2007 - August 2007
Xavier University of Louisiana 2004 - 2007
Wayne State University 2005 - 2006
Clemson University May 2005 - August 2005
Blue Cross Blue Shield of Michigan May 2004 - August 2004
Skills
Biochemistry, Chemistry, Organic Synthesis, Research, Science, Project Management, Cell Culture, Spectroscopy, HPLC, Organic Chemistry, Data Analysis, UV/Vis, Grant Writing, Technical Presentations, Nanotechnology, Mass Spectrometry, Fluorescence, Chromatography, NMR, Lifesciences, Molecular Biology, Oncology, Infectious Diseases, Hypertension, Social Sciences, College Teaching, College Education..., Analytical Chemistry, Life Sciences
Education
Louisiana State University 2007 — 2012
Doctor of Philosophy (PhD), Chemistry (Bio-organic, Analytical)
Xavier University of Louisiana 2003 — 2007
B.S., Biochemistry, Biology
Lewis Cass Technical High School
Diploma, Chemical/Biological
Blue Cross Blue Shield of Michigan September 2011 - Present
Blue Cross Blue Shield of Michigan September 2007 - September 2011
Skills
Health Insurance, Insurance, Underwriting, Claim, Vendor Management, Business Analysis, Employee Benefits, Customer Service, Process Improvement, SDLC, Claims Management, Risk Management, Medicare, HIPAA, Employee Training, Call Centers, Analysis, Commercial Insurance, Team Building, Training, Business Process..., Managed Care, Team Management, Coaching, Management, Team Leadership, Healthcare, PeopleSoft, SharePoint, Project Management, Outsourcing, Outlook
Education
Siena Heights University 2007 — 2010
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.8
National Institute of Technology 2004 — 2005
CERTIFICATE IN NETWORK SYSTEMS SUPPORT, Computer Systems Networking and Telecommunications, 4.3
Lawrence Technological University 2000 — 2004
Computer and Mechanical Engineering
Magellan Health April 2015 - Present
4D Pharmacy Benefit Management August 2014 - April 2015
Midland Internal Medicine October 2008 - July 2014
Blue Care Network May 2007 - September 2008
Blue Cross Blue Shield of Michigan April 2006 - May 2007
Blue Cross Blue Shield of Michigan February 2005 - April 2006
Blue Cross Blue Shield of Michigan September 2003 - February 2005
Blue Cross Blue Shield of Michigan January 2002 - September 2003
Hanger Prosthetics and Orthotics March 1999 - September 2001
Detroit Oxygen D.O.M.E. Infusion April 1994 - January 2001
Skills
Medical Office..., Team Building, Staffing, Pharmacy Benefits, Pharmaceutical Products, Durable Medical..., Provider Auditing, Prosthetics and..., Home Infusion Pharmacy, Hospital Pharmacy, Health Insurance, Healthcare Management, Payroll Processing, Scheduling, Meaningful Use, PRP Measures, Healthcare, Process Improvement, HIPAA, Managed Care, Customer Service, Medicaid, Medicine, Pharmacy, Hospitals, EHR, Office Management, Process Scheduler, Payroll
Education
Detroit College of Business (now Davenport)
Bachelor Degree, Business Management
Macomb Community College
Associates, General education/Business
Molina Health Care Of Mi October 2014 - Present
Blue Cross Blue Shield of Michigan May 2014 - October 2014
Natural Health and Wellbeing Network December 2011 - May 2014
Inovolan formerly Medassurant August 2011 - May 2014
SJC- Holistic Health Consulting January 2009 - September 2011
Heartland Home Care and Hospice July 2006 - November 2008
Skills
Customization of ..., Consultant to help..., Consultant to improve..., Gene SNP testing for..., Supplement consultant..., Customized supplement..., Private label for..., E-consults and on line..., TLS Custom Weight..., Health and Wellness..., Management, Coaching, Wellness, Nutrition, Leadership, Alternative Medicine, Healthcare, Chronic Illness, Lifestyle, Time Management, Pain Management, Home Care, Health Education, Weight, Meditation, Diabetes, Treatment, Reiki, Customer Service, Healthcare Consulting, Healthcare Management, Wellness Coaching, Nursing, Case Management, Managed Care, Medicare, Medicine, Pediatrics, Quality Improvement, Nutritional Counseling, Healthcare Information..., Healthcare Industry, Inpatient, Hospitals, Medicaid, Public Health
Education
Sedona University 2009 — 2011
PH.D, Holistic Coaching
Spring Arbor University
Master of Arts (M.A.), Organizational Leadership
Spring Arbor University
Bachelor of Science (BS), Health/Health Care Administration/Management
Macomb Community College
ADN, Registered Nursing/Registered Nurse
Blue Cross Blue Shield of Michigan August 2014 - Present
Blue Cross Blue Shield of Michigan April 2014 - Present
Priority Health April 2007 - April 2014
Trinity Health October 2005 - April 2007
Aerotek October 1991 - October 2005
Skills
PowerPoint, Access, Customer Service, Microsoft Excel, Microsoft Word, Lotus Notes, Calendar Creator, GM TKS, Edsnet, Diemap, GM TSO, Visio, Oracle, HTML, Health Insurance, Outlook, Lawson, Program Management, Human Resources, Healthcare, Management, Calendars, Process Improvement
Education
QS9000 Internal Auditor Training 1997 — 1997
Internal Auditor Certification, Certification
Macomb Community College 1989 — 1992
Medical Transcription, General Studies
Delta Network Services June 2007 - Present
Reliance Software Systems September 2006 - June 2007
Blue Cross Blue Shield of Michigan April 2006 - August 2006
Skills
Technical Support, Windows Server, Active Directory, Network Administration, ShoreTel, Extreme Networks, Aerohive, Network Security, Networking, Video Conferencing, Routing, IP, VoIP, Unified Communications, Customer Service, Information Technology, Customer Experience, Troubleshooting
Education
Lawrence Technological University 2005 — 2007
BS, Information Technology
Central Michigan University 2003 — 2005
Information Technology
RTG September 2013 - Present
D. F. Burnham & Company February 2014 - November 2014
Flagstar Bank November 2008 - September 2013
Blue Cross Blue Shield of Michigan January 2008 - June 2008
St. Clair County Community College September 2001 - August 2007
ABN AMRO Bank N.V. June 2000 - June 2007
Approved Federal Savings Bank / Consumer One Financial September 1997 - May 2000
West Marine January 1992 - September 1997
Skills
Loss Mitigation, Default, Loans, Mortgage Lending, Credit, Consumer Lending, Banking, Commercial Lending, Loan Origination, Mortgage Banking, Commercial Banking, Retail Banking, Credit Analysis, Small Business Lending, Refinance, Teaching, Training, Coaching Staff, Percussion Performance, Singing, Drums, USDA, Residential Mortgages, Cross Selling, Financial Risk, Risk Management, Deposits, VA loans, Lines Of Credit, Portfolio Management, Cash Management, FHA, FHA financing, Credit Risk, Commercial Mortgages, Underwriting
Education
University of Detroit Mercy 1993 — 1996
Master of Business Administration (MBA), Strategic Management, Investment Analysis, Multinational Corporation, 3.5 GPA
Wayne State University 1990 — 1993
Bachelor's degree, Radio and Television Broadcasting / Production, 3.5 GPA
Macomb Community College 1985 — 1987
Associate's degree, Liberal Arts and Sciences/Liberal Studies, 3.5 GPA
UnitedHealth Group May 2015 - Present
Michigan Institute Of Urology November 2014 - Present
Blue Cross Blue Shield of Michigan July 2013 - November 2014
Michigan Surgery Specialists, PC July 2012 - July 2013
Cardiology & Vascular Associates, P.C. May 2011 - July 2012
Great Expressions Dental Centers January 2011 - May 2011
Oakland Regional Hospital November 2010 - December 2010
BBDO October 2007 - January 2008
Eagle Ottawa June 2006 - April 2007
Letica Corporation July 2001 - May 2005
Skills
IT Skills - Microsoft..., Billing Systems, HIPAA, Medical Coding, Healthcare, Interpersonal..., Medical Terminology, Medical Billing, CPT, Maintaining Strong..., Medical Records, Healthcare Management, Strongly self-motivated, Maintaining A Positive..., Invoicing, Software Documentation, ICD-9, Multi Tasking, Interpersonal..., HCPCS, Medicare
Education
Macomb Community College 1993 — 1996
Associates of Applied Arts/Sciences Degree, Psychology, 3.2 GPA
Cousino High School, Warren, MI 1990 — 1993
High School Diploma, 2.7 GPA
UnitedHealth Group July 2015 - Present
UnitedHealth Group March 2014 - June 2015
Amerigroup October 2013 - March 2014
Blue Cross Blue Shield of Florida August 2011 - October 2013
COMSYS October 2010 - August 2011
Blue Cross Blue Shield of Michigan June 2008 - July 2010
Blue Cross Blue Shield of Michigan June 2005 - June 2008
Blue Cross Blue Shield of Michigan December 2003 - June 2005
Blue Cross/Blue Shield of Michigan June 2002 - December 2003
Blue Cross/Blue Shield of Michigan March 2001 - June 2002
Skills
Human Resources, Project Coordination, Finance, Policy, Business, Strategic Planning, Analytics, Microsoft Office, Statistics, Administrative Work, Process Simulation, Leadership, Benefits Administration, PeopleSoft, HRIS, Management, Team Building, Customer Satisfaction, Process Improvement, Software Documentation, Vendor Management, Analysis, Training, Medicare, Medicare Advantage, Medicare Part D, Medicare/Medicaid..., Cross-functional Team..., Program Management
Education
Baker College 2001 — 2009
Bachelor, General Studies; writing and education - 2009
Macomb Community College 1994 — 2001
Associates of Arts, Liberal Arts
Blue Cross Blue Shield of Michigan August 1999 - Present
Skills
Claim, Medicare, Insurance, Process Improvement, SDLC, Health Insurance, Leadership, Employee Benefits, Business Analysis, Visio
Education
University of Phoenix 2005 — 2012
Bachelors, BSIT
Macomb Community College 1990 — 1996
Associates, HVAC&R
Blue Cross and Blue Shield Association December 2013 - Present
Blue Cross and Blue Shield Association July 2010 - Present
Blue Cross Blue Shield of Michigan April 2005 - July 2010
Blue Cross Blue Shield of Michigan January 2002 - April 2005
Chase Manhattan Corporation 1997 - 1998
Education
Lawrence Technological University 2005 — 2009
MBA, Global Leadership and Management
Wayne State University 2000 — 2004
BSBA, Finance
The Ohio State University 1996 — 1999
Blue Cross Blue Shield of Michigan July 1999 - Present
Skills
Access Control..., Identity Management, SSO, Identity Federation, SAML, Solution Architecture, Integration, Tivoli Federated..., Tivoli Access Manager, LDAP, Ping Federate, EAI, JES5, Websphere, Enterprise Architecture, iPlanet Web Server, SOA, Sun Access Manager, SDLC, WebSphere Application..., Middleware, IT Strategy, Weblogic, Project Coordination, Apache, Web Services, Security, Solaris, Requirements Analysis, Agile Methodologies, Program Management, Business Analysis
Education
Lawrence Technological University 1996 — 2000
Bachelor of Science, Computer Science
University of Tirana, Albania 1987 — 1991
Bachelor of Science, Mathematics
Blue Cross Blue Shield of Michigan November 2011 - Present
Blue Cross Blue Shield of Michigan November 2011 - July 2013
Health Management Associates June 2009 - November 2011
Health Management Associates June 2006 - May 2009
Education
University of Michigan 2004 — 2006
Loyola University Chicago School of Law 1999 — 2002
JD, Health Law
Lear Corporation January 2015 - Present
CPC May 2014 - January 2015
Tweddle Group June 2013 - May 2014
US Army / Department of Defense June 2010 - June 2013
Dell/Perot Systems, Portal Dynamics December 2004 - June 2010
VPSI, Inc. May 1997 - September 2005
Intertape Polymer Group December 2003 - December 2004
Blue Cross Blue Shield of Michigan October 2001 - October 2002
BlueWater Technologies September 2000 - September 2001
Skills
ASP.NET, IIS, Microsoft SQL Server, C#, JavaScript, Software Development, Web Services, SQL, XML, Agile Methodologies, HTML, .NET, Java, WCF, jQuery, VB.NET, Visual Studio, Scrum, Silverlight, ASP.NET MVC, SharePoint Development, Project Management, Technical Project...
Education
Regis University 2011 — 2013
Master of Science (MS) - Expected Completion 2013, Computer Software Engineering, 3.95
Lawrence Technological University 1985 — 1990
Bachelor of Science (B.S.), Mathematics and Computer Science
Blue Cross Blue Shield of Michigan October 2010 - Present
Education
Macomb Community College 1999 — 2009
Associates, General
Blue Cross Blue Shield of Michigan January 2014 - Present
Maddock Douglas November 2011 - December 2013
Element 79 December 2001 - December 2010
Foote, Cone & Belding 1997 - 2001
Bayer Bess Vanderwarker 1994 - 1996
BBDO Chicago 1991 - 1993
Skills
Integrated Marketing, Brand Architecture, Interactive Marketing, Brand Development, Customer Insight, Creative Strategy, Marketing Strategy, Marketing, Strategic Thinking, Advertising, Digital Marketing, Consumer Products, Employee Engagement, Customer Experience
Education
Loyola University Chicago 1990 — 1993
MBA, Marketing
University of Michigan 1984 — 1988
BA, Communications, Art History
Blue Cross Blue Shield of Michigan February 2012 - Present
Blue Cross Blue Shield of Michigan February 2001 - February 2012
Skills
Account Management, Call Center, Process Improvement, Leadership, Change Management, Business Analysis, Vendor Management, Team Building, Risk Management, Call Centers, Customer Retention
Education
Lawrence Technological University
Bachelor, Business Administration, Management Information Systems
Title Source April 2013 - Present
Blue Cross Blue Shield of Michigan March 2011 - April 2013
GreenPath Debt Solutions June 2010 - March 2011
Chrysler January 1999 - November 2008
Skills
SDLC, Visio, Business Analysis, Requirements Analysis, Business Intelligence, Analysis, Business Process..., Cross-functional Team..., DB2, Data Warehousing, ETL, Enterprise Architecture, IT Management, IT Strategy, Integration, Process Improvement, Program Management, Project Management, Requirements Gathering, Software Project..., Vendor Management
Education
Wayne State University 2003 — 2005
MBA
Lawrence Technological University 1999 — 2000
MS, Information Systems
University of Michigan-Dearborn 1994 — 1998
BS, Computer and Information Science
Community Health Systems February 2014 - Present
Indiana University Health February 2010 - April 2013
Merrill Lynch February 2010 - January 2013
Blue Cross Blue Shield of Michigan October 2005 - June 2007
Millenium Software January 2005 - October 2005
Sylvan Learning January 2002 - June 2004
Skills
DB2, Program Management, SDLC, Business Analysis, SQL, Team Building, Requirements Analysis, Vendor Management, Microsoft SQL Server, Visio, Data Warehousing, SharePoint, Testing, Crystal Reports, Analysis, Business Intelligence, Databases, Process Improvement, User Acceptance Testing, Project Management, Project Planning, Business Process..., Oracle, XML, Software Documentation, Healthcare, Systems Analysis, Disaster Recovery, ERP
Education
Lawrence Technological University 1998 — 2002
Masters, Business Administration
Oakland University 1991 — 1996
BS, Managment Information Systems
Blue Cross Blue Shield of Michigan June 2001 - Present
DaimlerChrysler May 1998 - March 2001
Skills
Change Management, Requirements Analysis, SDLC, Visio, Business Analysis, Testing, Management
Education
Lawrence Technological University 2000 — 2002
MS, Information System
Oakland University 1996 — 1999
BS, MIS
Dyingstar Web Software Web DeveloperDDOTSAugust 2010 - Present
TolTest, Inc. August 2007 - January 2011
Blue Cross Blue Shield of Michigan November 2006 - September 2010
Minacs 2005 - 2005
Skills
ColdFusion, Microsoft SQL Server, Databases, HTML, JavaScript, jQuery, Web Applications, CSS, Web Development
Education
Lawrence Technological University 2000 — 2004
Blue Care Network January 2015 - Present
Blue Care Network of Michigan January 2014 - December 2014
Blue Care Network of Michigan October 2011 - December 2013
BCBSM November 2009 - October 2011
Blue Cross Blue Shield of Michigan August 2006 - October 2009
Blue Cross Blue Shield of Michigan August 2001 - July 2006
Decision Consultants, Inc. September 1996 - August 2001
Citibank February 1996 - August 1996
Housing and Development Board January 1995 - January 1996
Government Service Insurance System February 1994 - January 1995
Skills
Systems Analysis, Requirements Gathering, Visio, Data Modeling, Testing, SharePoint, Unix, SOA, Oracle, Database Design, Business Objects, PMP, IT Strategy, Management, Risk Management, ETL, JCL, Mainframe, SSIS, Databases, SSRS
Education
Lawrence Technological University 2012 — 2016
Master's degree, Information Systems
University of Santo Tomas 1989 — 1993
Bachelor of Science in Mathematics, major in Computer Science
Blue Cross Blue Shield of Michigan August 2015 - Present
EPITEC, Inc (BCBSM) July 2013 - August 2015
Kynthas Designs January 2010 - July 2013
RDA Group December 2011 - March 2013
Leadership Macomb, Inc. August 2010 - December 2011
Macomb Community College January 2009 - May 2010
Atlas Property Associates July 2004 - February 2008
Kmart Corporation 1995 - August 2002
Handleman Company October 1987 - June 1995
Skills
CSS, PHP, Visual Studio, Programming, VBScript, Operating Systems, EDI, Web Development, SQL, Leadership, Training, Windows, Access, Databases, Visio, DB2, Software Documentation, JCL, COBOL, Business Analysis, Software Project..., Outlook, SharePoint, Unix, PL/SQL, Testing
Education
Macomb Community College 2009 — 2010
Associates, IT Web Site Programming
Macomb Community College 2009 — 2010
Associates, Computer Information Systems
Blue Cross and Blue Shield of Michigan September 2006 - Present
University of Michigan September 2005 - September 2006
Blue Cross Blue Shield of Michigan January 2002 - September 2005
University of Michigan August 1996 - December 2001
Skills
PeopleTools, PeopleSoft, Accounts Payable, eProcurement, General Ledger, Services Procurement, eSettlements, eSupplier Connection, Contract Management, Strategic Sourcing, Purchasing, Asset Management, Travel and Expense, Spend Analytics, Accounts Receivable, Billing, Student Administration, Workflow, ERP, Vendor Management, PeopleCode, Crystal Reports, Financials, Business Process
Education
Lawrence Technological University 1980 — 1983
BSBA, Information Systems
Northwestern Michigan College 1977 — 1979
ADBM, Business
Union Pacific Railroad February 2012 - Present
Union Pacific Railroad January 2011 - February 2012
Insight Network Logistics December 2009 - January 2011
Insight Network Logistics July 2008 - December 2009
Insight Network Logistics June 2007 - July 2008
NGK Spark Plugs (U.S.A.) August 2006 - June 2007
Blue Cross Blue Shield of Michigan August 1997 - August 2006
Skills
Process Improvement, Project Management, Transportation, Supply Chain Management, Continuous Improvement, Six Sigma, Data Analysis, Management, Pricing, Business Intelligence, Vendor Management, SDLC, Negotiation, Inventory Management, Leadership, SQL, Logistics, Forecasting, Agile Methodologies, Strategic Planning, Program Management, ERP, 3PL, Automotive, Procurement, Business Analysis, Enterprise Architecture, Systems Integration, Key Account Management, Data Warehousing, New System..., New System Development, EDI, Business Rules, Webmaster Services, Database Design, Data Mining, Data Modeling, Data Management, Relational Databases, Star Schema, Data Migration, APIs, Marketing, Advertising
Education
Lawrence Technological University 2000 — 2003
Master of Science, MIS
Michigan State University 1988 — 1992
Bachelor of Arts, Advertising
Blue Cross Blue Shield of Michigan March 2013 - Present
Blue Cross Blue Shield of Michigan October 2008 - March 2013
R.L.Polk & Co. March 2008 - July 2008
Wayne County Michigan June 2007 - March 2008
Ford Motor Company May 2006 - December 2006
Dow Chemical-Automotive January 2001 - September 2005
EDS / General Motors Truck November 1997 - November 2000
Automotive Products December 1998 - June 1999
Duty Refund Service November 1997 - December 1997
Realcomp II Ltd October 1997 - November 1997
Skills
Business Analysis, SDLC, Visual Basic, Visual Studio, Access, Oracle Applications, Microsoft SQL Server, Business Intelligence, Databases, Requirements Analysis, VBA, SQL, Requirements Gathering, Visio, Software Documentation, T-SQL, Software Development, SOA, SharePoint, User Acceptance Testing, Business Process, Data Analysis, Software Project..., Integration, IT Strategy, Solution Architecture, Systems Analysis, MS Project, Business Process..., Disaster Recovery, Application Architecture, Quality Assurance
Education
Macomb Community College 1991 — 1993
Computer Programming, 4.0 GPA
Blue Cross Blue Shield of Michigan March 2015 - Present
Cambridge Consulting Group October 2010 - February 2015
Central Baptist Church January 1994 - October 2007
OfficeMax September 1995 - February 2007
OfficeMax November 2005 - December 2006
Fairview Christian School August 1992 - September 1995
Skills
Customer Service, Fundraising, Management, Budgets, Public Speaking, Project Planning, Accounts Receivable, Team Building, Healthcare, Payroll, Strategic Planning, Employee Training, Forecasting, Sales, Bookkeeping, Coaching, PowerPoint, Invoicing, Process Improvement, Organizational..., Time Management, Entrepreneurship, Marketing, Account Management, Employee Benefits, Human Resources, Leadership, Insurance, Microsoft Excel
Education
Rochester College 2007 — 2009
Bachelor, Business Administration; Human Resources
Macomb Community College
Associates of General Studies & Associates of Arts Degree, Business Administration and Management, General
General Motors August 2013 - Present
Hewlett-Packard 2007 - 2013
Electronic Data Services November 1996 - 2007
Ford Motor Company 1993 - 1996
Unisys 1993 - 1993
Blue Cross Blue Shield of Michigan 1992 - 1993
Intellivoice 1990 - 1991
Votrax 1986 - 1989
Skills
Architecture, Software Development, Java Enterprise Edition, Java, Enterprise Architecture, EAI, Weblogic, Integration, Agile Methodologies, JMS, Continuous Integration, C++, Telecommunications, IT Strategy, Requirements Analysis, SDLC, Web Services, Scrum, Hibernate, Unix, Solution Architecture, Software Project..., ITIL, C#, UML, SOA, Oracle, Application Architecture, EJB, Agile Project Management, Architectures
Education
Macomb Community College 1986 — 1988
AS, Electronic Engineering Technology
Bishop Gallagher High School 1974 — 1978
Blue Cross Blue Shield February 2001 - Present
Blue Cross Blue Shield of Michigan 1998 - Present
Education
Lawrence Technological University 2000 — 2004
Master, Science in Information Systems
1973 — 1978
Graduate, Mechanical Engineering
Lawrence Technological University
Doctoral, Management in Information Technology
Healthcare Licensing Services March 2015 - Present
CES November 2004 - June 2014
Federal-Mogul Holdings Corporation January 2003 - November 2003
Kelly Services August 2002 - October 2002
Compuware November 1998 - April 1999
Henry Ford Health System September 1997 - November 1998
Blue Cross Blue Shield of Michigan July 1985 - September 1997
Skills
Health Insurance, Microsoft SQL Server, Customer Service, Management, Microsoft Office, COBOLII, AS400 system, Account Management, FlexLink, Organizational..., Business Analysis, Data Analysis, Data Entry, Online Research, SharePoint, Facebook, Team Leadership, Project Management, Office Administration, Open Office, Microsoft Excel, Microsoft Word, Visio, Outlook, Team Building, Leadership, Public Speaking, Training
Education
Macomb Community College 1983 — 1985
Associates, Information Technology, 3.7
St. Anne High School
High School Diploma, Business Administration and Management, General
Blue Cross Blue Shield of Michigan August 1997 - January 2009
Education
Lawrence Technological University 1999 — 2004
B.S., Computer Science
Wayne State University 1992 — 1994
M.A., Chemistry
Wheaton College 1988 — 1992
B.S., Chemistry
Habitat for Humanity Detroit June 2014 - February 2015
Southeastern Michigan Health Association February 2013 - February 2014
Blue Cross Blue Shield of Michigan September 2012 - February 2013
Home Visit MD, PLC July 2011 - September 2012
Laurrie Murphy Knight MD PLLC August 2009 - July 2011
Detroit Public Schools August 2007 - June 2009
Detroit Public Schools/Long Insurance Company February 2006 - August 2007
DPSPMT, LLC November 2001 - February 2006
The Bartech Group assigned to DPSPMT, LLC April 2001 - November 2001
Ameritech Cellular March 1996 - April 2001
Skills
Training, Access, Data Entry, Visio, Customer Service, Microsoft Excel, Outlook, Software Documentation, Healthcare Information..., HIPAA, Research, Contract Management, File Management, Coaching, Healthcare, EHR, Process Improvement, PowerPoint, Microsoft Word, Troubleshooting, Microsoft Office, Call Centers, Customer Satisfaction, Hospitals, Data Analysis, System Administration, Administration, Administrative..., EMR, Editing, Informatics, Change Management, Employee Training, Risk Management, Practice Management, Healthcare Consulting, Ambulatory, Healthcare Management, Software Implementation, Integration, Medical Records, Medical Terminology, Health Information...
Education
Wayne State University 2012 — 2016
Bachelor’s Degree, Information Systems Management
Oakland Community College 2010 — 2012
AAS, Health Care Administration
Macomb Community College 2011 — 2011
Certificate of Completion, HIT: Practice Workflow and Information Management Redesign Specialist
Blue Cross Blue Shield of Michigan September 2011 - Present
Blue Cross Blue Shield of Michigan October 2001 - September 2011
RL Polk 1989 - 2001
R L Polk 1989 - 2001
R.L. Polk 1989 - 2001
Polk 1989 - 2001
R.L. Polk & Co 1989 - 2001
RL Polk & Co 1989 - 2001
RL Polk 1989 - 2001
Skills
SDLC, Business Intelligence, Business Analysis, PMO, Requirements Analysis, Vendor Management, Visio, Requirements Gathering, Data Warehousing, IT Strategy, Software Project..., Project Portfolio..., Business Process..., Integration, Program Management, Process Improvement, Cross-functional Team..., CRM, Business Process, Analytics, Systems Analysis, IT Management, Agile Methodologies, Data Modeling, Enterprise Architecture, Solution Architecture, SharePoint, Business Requirements, Resource Management, ETL, SOA, User Acceptance Testing
Education
Lawrence Technological University 1982 — 1987
BS, Mathematics / Computer Science
Lawrence Technological University
Mathematics and Computer Science
CIBER, Inc November 1998 - July 2008
Affiliated Computer Services January 1983 - September 1997
Affiliated Computer Services 1983 - 1997
Blue Cross Blue Shield of Michigan June 1975 - December 1982
bcbsm 1975 - 1982
Education
Macomb Community College 1975 — 1978
No, Law Enforcement & Computer Programming
Towers Watson April 2007 - Present
Blue Cross Blue Shield of Michigan December 2005 - April 2007
Electronic Data Systems April 1998 - December 2005
MetLife 1988 - 1998
Skills
Business Analysis, Employee Benefits, Business Process..., Requirements Gathering, Requirements Analysis, Project Management, Benefits Administration, Business Intelligence, CRM, Leadership, Management, Change Management
Education
Wayne State University 1992 — 1996
MBA, Finance, Info Systems
Lawrence Technological University 1981 — 1986
Bachelor of Science (BS), Business Administration and Management, General
Blue Cross Blue Shield of Michigan September 2012 - Present
Pittsburgh Glass Works, LLC / PPG Industries 1999 - October 2011
Goodwill Industries of Greater Detroit 1994 - 1999
Kmart Int'l Headquarters January 1990 - January 1995
Admore Inc January 1984 - January 1990
Skills
Microsoft Office 2007, Accounts Payable, Administration, Executive Reporting, Database Administration, Data Analysis, Office Management, MS Office Suite, Journal Entries, Documentation, Writing Skills, purchase requisitions, General Office Duties, General Ledger, Computer Literate, Vendor Relations, Lease Administration, Reconciliations, Invoice Processing, tooling billing, Invoicing, Accounting, Excel, Billing, Problem Solving, Teamwork, Expenses, Purchasing, Access, Outlook, Word, Data Entry, Spreadsheets, Administrative Support, PowerPoint, Budgeting, Microsoft Excel, Microsoft Office, Budgets, Continuous Improvement, System Administration, Automotive, Administrative..., Process Improvement, Software Documentation, Accounts Receivable, Time Management, Sales, Analysis, Microsoft Word
Education
MCC
Business Administration
Macomb Community College
Michigan State Extension
Aramark August 2015 - Present
Foundation Systems of Michigan March 2014 - August 2015
Scientific Image Center Management, Exclusive Management for Lifestyle Lift June 2012 - October 2013
Blue Care Network August 2011 - June 2012
Blue Cross Blue Shield of Michigan December 2010 - July 2011
ALBERT KAHN ASSOCIATES, INC March 2008 - September 2009
TMP ASSOCIATES, INC September 2004 - March 2008
Skills
Word, PowerPoint, Microsoft Office, Excel, Space Planning, Communications, AutoCAD, Microsoft Word, Space planning, Management, Microsoft Excel, Construction, Submittals, Design Research, Healthcare, Project Planning, Construction Drawings, Architectural Design, Project Management, Customer Service
Education
Lawrence Technological University 2001 — 2005
Bachelor of Science, Architecture & Design
Blue Cross Blue Shield of Michigan September 2010 - February 2013
GalaxE Solutions 2010 - 2010
Global Crossing December 2008 - May 2009
Daimler Financial January 2008 - May 2008
Blue Cross Blue Shield of Michigan August 2006 - August 2007
DaimlerChrysler Financial Services March 2001 - August 2006
Ford Motor Company December 1997 - December 1999
Chrysler July 1992 - August 1997
Con Edison March 1990 - December 1990
Skills
Software Documentation, CICS, JCL, IMS DB/DC, Mainframe, COBOL, SDLC, Visio, SharePoint, Internal Audit, Business Intelligence, SQL, VSAM, z/OS, Microsoft Office, MFS, QMF, SPUFI, Easytrieve, WebSphere MQ, NDM, tso, ISPF, Xpediter, Panvalet, RUP Methodologies, Checkpoint, CA-7, Fileaid, Abend-Aid, Intertest, Syncsort, RACF, Rational Rose..., FTP, Iso 9000, COBOLII, ClearQuest
Education
Loughborough University 1972 — 1976
BSc, Management Sciences
Ford Motor Company July 2013 - Present
Ally Financial Inc. May 2013 - July 2013
Blue Cross Blue Shield of Michigan January 2013 - March 2013
Logicalis, Inc December 2011 - January 2013
Ascension Health Information Services July 2010 - November 2012
John Deere Landscapes February 2008 - June 2010
John Deere Landscapes, Inc December 2005 - February 2008
John Deere Landscapes, Inc April 2004 - December 2005
Skills
Project +, Active Directory, Outlook, Windows 7, Customer Service, Management, SharePoint, Project+
Education
Walsh College
Master's Degree, Masters of Management
University of Phoenix 2008 — 2009
Bachelor's Degree of Information Technology, Information Technology
Macomb Community College
Associates Degree, General Business
Macomb Community College
Associates Degree, General Studies
Blue Cross Blue Shield of Michigan
Skills
Health Insurance, Financial Analysis, Insurance
Education
Macomb Community College
Assoc in Bus, Business
Ascension Health March 2014 - Present
INTERACTIVE BUSINESS SYSTEMS June 2013 - March 2014
Strategic Staffing Solutions June 2011 - February 2013
IBM Global Business Services August 2010 - May 2011
Ford Motor Credit Company 1997 - 2010
Chrysler Financial Corp 1995 - 1997
Blue Cross Blue Shield of Michigan 1992 - 1995
Skills
DB2, Mainframe, JCL, Fileaid, COBOL, Endeavor, Oracle, VSAM, SQL, CICS, SPUFI, MVS, Syncsort, Xpediter, SDLC, Testing, Visio
Education
Lawrence Technological University 1986 — 1991
BS in BA, Computers
Blue Cross Blue Shield of Michigan May 2006 - Present
Youngsoft Inc October 2005 - April 2006
Tata Consultancy Services February 2001 - April 2004
Versabyte Software Solution Private Limited January 2000 - February 2001
Education
Centre for Development in Advanced Computing 1997 — 1998
Post Graduate Diploma, Computer Science
M.S. Ramaiah Institute Of Technology 1993 — 1997
Bachelor's degree, Engineering
Blue Cross Blue Shield of Michigan August 2010 - Present
Blue Cross Blue Shield of Michigan 1998 - August 2010
Education
Sacred Heart Major Seminary 1997 — 2001
Macomb Community College
Accounting
Wayne Community College
Accounting
Blue Cross Blue Shield of Michigan September 2012 - Present
Blue Cross Blue Shield of Michigan April 2012 - November 2012
Blue Cross Blue Shield of Michigan January 2009 - April 2012
Skills
HIPAA, Healthcare Information..., Health Insurance, SDLC, Vendor Management, Process Improvement
Education
Lawrence Technological University 1985 — 1991
Bachelor of Science (B.S.), Computer Science
Blue Cross Blue Shield of Michigan
Skills
HIPAA, Health Insurance, SharePoint, Business Analysis, SDLC, Requirements Gathering, Visio, Business Requirements, Healthcare Information..., Program Management, Vendor Management, Systems Analysis, Requirements Analysis
Education
Lewis University 1984 — 1986
MBA, Business
Butzel Long September 2015 - Present
State Bar of Michigan Board of Commissioners September 2014 - Present
State Bar of Michigan Young Lawyers Section Executive Council September 2009 - Present
Washtenaw County Bar Association July 2015 - Present
Stevenson Keppelman Associates October 2014 - August 2015
Blue Cross Blue Shield of Michigan August 2014 - October 2014
Thomas M. Cooley Law School January 2014 - August 2014
Thomas M. Cooley Law School August 2013 - August 2014
Stevenson Keppelman Associates June 2013 - August 2014
Bodman PLC March 2013 - May 2013
Skills
Employee Benefits, Executive Compensation..., HIPAA, COBRA, Qualified Retirement..., Qualified Domestic..., ERISA, Employment Law, Employment...
Education
Loyola University Chicago School of Law 2003 — 2006
Juris Doctor, Law
University of Michigan 1999 — 2002
Bachelor of Arts, History
Jackson High School
Blue Cross Blue Shield of Michigan August 2012 - Present
Ameriprise Financial Services, Inc. December 2008 - September 2011
Holy Cross Evangelical Lutheran Church August 2004 - July 2007
American Express August 2001 - August 2004
H.W. Barkley Company January 1991 - June 2001
Novi-Northville Montessori 1989 - 1991
EDS Group 1986 - 1991
Skills
Microsoft Office, Customer Relations, Research, Customer Service, Event Management, Outlook, Event Planning
Education
Schoolcraft College 1977 — 1984
Business Administration, Management and Operations
Lawrence Technological University 1980 — 1982
Data Processing
Blue Cross Blue Shield of Michigan October 2013 - Present
Concentra June 2011 - February 2013
Bally Total Fitness November 2006 - September 2008
Skills
Hospitals, Clinical Research, HIPAA, Medical Terminology, Patient Education, Phlebotomy, X-ray, Family Medicine, Urgent Care, EKG, Medication..., Medical Coding, ICD-9, Utilization Management, Appointment Scheduling, Quality Patient Care, Venipuncture, Medical Assisting, Acute Care, Injectable, Physician Relations
Education
Macomb Community College
Saint Clair County Community College
MOTOR Information Systems June 2014 - Present
Urban Science May 2011 - April 2014
Blue Cross Blue Shield of Michigan December 2009 - May 2011
CATS CO 2001 - 2004
Skills
Requirements Analysis, SDLC, Business Intelligence, Visio, Business Analysis, Project Management, Oracle, SharePoint, Requirements Management, Software Project..., Business Process..., Business Process, Integration
Education
Lwarence Tech University 1999 — 2000
MS, Mangement Information System
Lawrence Technological University 1999 — 1999
Master of Science (M.S.), Management Information Systems
Blue Cross Blue Shield of Michigan September 2006 - June 2015
Metaldyne January 1998 - January 2006
Toys R' Us January 1993 - January 1998
Skills
Customer Service, Microsoft Office, Microsoft Excel, Insurance, Process Improvement, Quality Assurance, Quality Control, Underwriting, Microsoft Word, PowerPoint, Project Management
Education
Walsh College 2010 — 2012
Bachelor of Business Administration, Management, 3.82
Macomb Community College
Associate, Business Administration & Management
St. John Providence Health System October 1978 - Present
Blue Cross Blue Shield of Michigan June 1973 - October 1983
Skills
Data Entry, Administrative..., Healthcare, Hospitals, Medical Terminology, Healthcare Management, Outlook, HIPAA, EMR, Healthcare Information..., Microsoft Office, Office Management, Microsoft Word, Medical Records, PowerPoint, Customer Service, Nursing, Microsoft Excel, PeopleSoft, Software Documentation
Education
Macomb Community College 1975 — 1978
Associate's degree, Business/Commerce, General
Blue Cross Blue Shield of Michigan May 2010 - Present
Community Cancer Care Specialists September 2006 - May 2010
Mount Clemens General Hospital September 1998 - September 2006
Education
Macomb Community College 2001 — 2004
Associate of Applied Science, Business Administration
Chippewa Valley High School 1975 — 1979
Diploma, Business
Blue Cross Blue Shield of Michigan April 2015 - Present
Blue Care Network January 2014 - April 2015
Public Consulting Group January 2008 - December 2013
Subway March 2000 - December 2007
Skills
Business Analysis, Requirements Gathering, Requirements Analysis, Business Requirements, User Acceptance Testing, Project Management, Database Management, Product Marketing, Customer Service, Microsoft Office, Database Admin, Process Improvement, Analysis, Management Consulting, Business Intelligence, Data Analysis
Education
Lawrence Technological University 2007 — 2009
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Michigan-Dearborn 2002 — 2007
Bachelor of Arts (B.A.), History
Blue Cross Blue Shield of Michigan 2004 - Present
Blue Cross Blue Shield of Michigan May 1999 - August 2004
Skills
Software Project..., Vendor Management Skills, Requirement..., Programming, Training Delivery, SDLC, Program Management, Process Improvement, Management
Education
Lawrence Technological University 1986 — 1994
Bachelor of Science (BS), Mathematics and Computer Science
Blue Cross Blue Shield of Michigan 1984 - Present
Education
Macomb Community College
Associates Degree, Business Administration and Management, General
OccuPaws Guide Dog Association August 2011 - August 2013
Guide Dogs Western Australia October 2008 - October 2010
Paws With September 2006 - September 2008
Leader Dogs for the Blind September 2002 - September 2006
Blue Cross Blue Shield of Michigan January 1990 - September 2002
Veterinary Emergency Services June 1999 - December 2001
Skills
Microsoft Office, Public Relations, Coaching, Marketing, Email Marketing, Public Speaking, Account Management, Marketing Strategy, Editing, Advertising, Team Leadership, Fundraising, Leadership Development, Social Media Marketing, Social Networking, Sales Management, Training, Teaching, Social Media, HTML, Team Building, Management, Nonprofits, Community Outreach, Marketing Communications, Event Planning, Customer Service, New Business Development, Strategic Planning, Event Management
Education
Macomb Community College 1995 — 1997
Associates Degree of Applied Science, Veterinary Technology
Macomb Community College
Associates Degree of Applied Science, Accounting
Macomb Community College
Associates Degree in Accounting
Blue Cross Blue Shield of Michigan March 2005 - Present
MARS Advertising February 2000 - March 2005
Scantron Quality Computers November 1998 - January 2000
Skills
Adobe Creative Suite, QuarkXPress, Microsoft Office, Art Direction, Fine Art, Typography, Color Theory, High-end Retouching, Graphic Design, Logo Design, Corporate Branding, Brand Awareness, Visual Communication, Creative Strategy, Drawing, Graphic Arts, Prepress, Conceptual Design, Branding & Identity, Posters, Pre-press, InDesign, Advertising, Corporate Communications, Graphics, Corporate Identity, Mac, Illustrator, Web Design, Creative Direction, Brochures, Photoshop, Direct Mail, Flash, Dreamweaver, Magazines, Catalogs, Newsletters, Adobe Acrobat, Flyers, Marketing
Education
Washtenaw Community College 2008 — 2009
Internet Professional Certificate Program
Macomb Community College 2002 — 2003
Web and Multimedia
Wayne State University 1993 — 1997
Bachelor of Fine Arts (BFA)
Palmetto GBA July 2007 - Present
Blue Cross Blue Shield of Michigan September 2004 - July 2007
Kmart Corporation July 2000 - September 2004
Greyhound Technologies Ltd. January 1999 - July 2000
TAC Automotive May 1997 - December 1998
Skills
CICS, IMS DB/DC, COBOL, DB2, MQ, Syncsort, Easytrieve, File Aid, Xpediter, Abend-Aid, JCL, Microsoft Word, Microsoft Excel, Mainframe, Endevor, Fileaid, Endeavor, VSAM, ISPF, SPUFI, TSO, IBM Mainframe, MVS, IBM Utilities, FTP, z/OS, QMF, Message Queue, OS/390, SDSF, REXX, SQL
Education
Macomb Community College 1976 — 1978
Business Data Processing, Mainframe Programing
Blue Cross Blue Shield of Michigan June 1996 - June 2005
Dimension Systems, Inc. November 1994 - June 1996
Citizens Insurance Comany November 1987 - November 1994
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Public Speaking, Budgets, Strategic Planning, Negotiation, Team Building, Training, Leadership Development
Education
Lawrence Technological University
Business Administration and Management, General
Lawrence Technological University
Associate of Science (A.S.), Computer and Information Sciences and Support Services
Blue Cross Blue Shield of Michigan May 2015 - Present
Blue Cross Blue Shield of Michigan November 2013 - Present
Blue Cross Blue Shield of Michigan January 2005 - November 2013
Mercy St Vincent Medical Center January 2000 - December 2004
Skills
SDLC, Insurance, Microsoft Office, HIPAA, Healthcare, Customer Service, Customer Satisfaction, Business Analysis, Employee Benefits, Employee Training, Health Insurance, Training, Program Management, Software Documentation, Medicare, Medicaid, Process Improvement
Education
Lourdes College 1992 — 1995
BSN, Registered Nursing/Registered Nurse
Blue Cross Blue Shield of Michigan Senior AuditorBlue Cross Blue Shield of MichiganMarch 2010 - Present
Skills
HIPAA, Medical Coding, Process Improvement, Healthcare, Medicare, Auditing, Data Analysis, Enterprise Risk..., Accounting, Financial Risk, Healthcare Information..., Access, ICD-9, ICD 10 PCS, ICD 10 CM, Claims Analysis
Education
Macomb Community College
Associate of Science (AS), Health Information/Medical Records Technology/Technician
Law Office of Mark A. Pitchford, PLC January 2008 - Present
Detroit Transportation Corporation September 2009 - Present
Blue Cross Blue Shield of Michigan December 2006 - November 2007
Plunkett Cooney May 2004 - December 2006
Chrysler Group LLC March 1997 - September 2004
Skills
Risk Management..., Property & Casualty..., Insurance Law
Education
Wayne State University 1998 — 2004
Juris Doctorate
Wayne State University 1990 — 1995
Master of Business Administration (MBA), International Business
Lawrence Technological University 1983 — 1987
Bachelor of Science (BS), Electrical and Electronics Engineering
Blue Cross Blue Shield of Michigan January 2014 - Present
Skills
Outlook, Microsoft Office, Windows, Sales, PowerPoint, Research, Teaching, Leadership, Microsoft Word, Customer Service, Microsoft Excel, English, Insurance, Public Speaking, Training, Analysis, Process Improvement, Strategic Planning, Team Building
Education
Lawrence Technological University 1994 — 2004
Bachelor's degree, Business Administration and Management, General
Wayne State University
Blue Cross Blue Shield of Michigan June 2013 - Present
Blue Cross Blue Sheild of MI June 2010 - Present
Education
Macomb Community College
Blue Cross Blue Shield of Michigan September 2015 - Present
CareTech Solutions March 2015 - September 2015
BondDesk Group LLC June 2008 - February 2015
Daimler Chrysler July 2007 - April 2008
BNP Media May 2003 - May 2007
Daimler Chrysler December 1997 - May 2003
The Auto Club Group April 1989 - November 1997
Electronic Data Systems June 1985 - April 1989
Skills
DB2, Database Administration, Oracle Database..., MVS, Oracle, Unix, Shell Scripting, Performance Tuning, High Availability
Education
Lawrence Technological University
Bachelor of Applied Science (B.A.Sc.), Management Information Systems and Services