Blue Cross Blue Shield of Michigan
Industry: Nonprofit organization
DescriptionBlue Cross Blue Shield of Michigan is an independent licensee of Blue Cross Blue Shield Association. Currently it is headquartered in 600 E. Lafayette Blvd. in downtown Detroit. Headquarters: Detroit, Michigan, United States Founded: 1929 Type of business: Independent Subsidiaries: Accident Fund, LifeSecure Insurance Company,
Blue Cross Blue Shield of Michigan List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Blue Cross Blue Shield of Michigan. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Blue Cross Blue Shield of Michigan Salaries. You can even request information on how much does Blue Cross Blue Shield of Michigan pay if you want to. Learn about salaries, pros and cons of working for Blue Cross Blue Shield of Michigan directly from the past employees.
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3,982 Blue Cross Blue Shield of Michigan employees in database. Find out everything there's to know about Blue Cross Blue Shield of Michigan employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Blue Cross Blue Shield of Michigan Employees
House of Redemption Tabernacle March 2014 - Present
Aromatic & Naturally Sound LLC April 2012 - Present
Blue Cross Blue Shield of Michigan September 2004 - Present
Florida Blue April 1998 - January 1999
Ranstad Employment Agency January 1998 - April 1998
US Navy May 1992 - January 1998
Skills
Customer Service, Training, Team Building, Microsoft Office, Process Improvement, Leadership, Insurance, Outlook, Call Centers, Data Entry, Employee Benefits, Health Insurance, HIPAA, Medicare, Access, Healthcare, Microsoft Excel, Claim, Software Documentation, Strategic Planning
Education
Baker College Center for Graduate Studies 2014 — 2016
Master of Business Administration (M.B.A.), Finance
Baker College of Flint 2007 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration
Wayne County Community College District 2002 — 2004
Associate's Degree, Business Administration
Macomb County Government February 2005 - Present
Macomb County Government February 2005 - March 2008
Blue Cross Blue Shield of Michigan October 2002 - February 2005
Bank of America March 2001 - August 2002
US Navy November 1996 - November 2000
Skills
Management, Facilities Management, Security Management, Supervisory Experience, Supervisory Skills, Budgets, Policy, Problem Solving, Juvenile Justice, Insurance, Fraud Detection, Military, Security Clearance, Customer Service, Sales, Safety, Investigation, Microsoft Office, CCTV, Communication, Strongly self-motivated, Instructor-led Training, Coaching, Diversity, Driven By Results
Education
Baker College Center for Graduate Studies 2006 — 2009
Master of Business Administration (MBA), Business Administration, Management and Operations
Baker College of Clinton Township 2003 — 2006
Bachelor of Business Administration (BBA), Business/Managerial Economics, Summa Cum Laude honors
National Cryptologic School 1997 — 2000
Cryptology
Military Technical Training School 1997 — 1997
Technical Training
Jacobson Group May 2007 - Present
Sacred Heart Hospital November 2007 - May 2008
CHCS January 2007 - November 2007
American Income Life October 2006 - January 2007
Blue Cross Blue Shield of Michigan November 1984 - October 2006
Skills
•TPS, Accounts Receivable, Claim, Employee Benefits, Medicare, Business, Risk Management, Medical Terminology, Analysis, Insurance, Training, Health Insurance, Access, Team Building, HIPAA, General Insurance, Medicaid, Claims Management, Customer Service, Healthcare, Invoicing, Leadership
Education
Baker College Business and Corporate Services
Blue Cross Blue Shield of Michigan April 2014 - Present
Blue Cross Blue Shield of Michigan December 2008 - April 2014
Blue Cross Blue Shield of Michigan March 2005 - December 2008
Blue Cross Blue Shield of Michigan January 2002 - March 2005
Blue Cross Blue Shield of Michigan September 2000 - January 2002
Blue Cross Blue Shield of Michigan September 1998 - September 2000
Skills
Employee Benefits, Health Insurance, Insurance, Process Improvement, ERISA, COBRA, Vendor Management, HIPAA, Benefits Administration, Call Center, Change Management, Performance Management, Strategic Planning, Medicare, FMLA, Managed Care, Disease Management, Underwriting, Claim, Employee Relations, Health Savings Accounts, Life Insurance, Disability Insurance, Healthcare, Call Centers, Health Care Reform, Software Documentation, Leadership, Management, PPO
Education
Baker College Business and Corporate Services 2005 — 2011
Bachelor, Business Administration
Blue Cross Blue Shield of Michigan November 2005 - Present
Education
Baker College of Flint 2012 — 2014
Associate's degree, Business Management
Blue Cross Blue Shield of Michigan January 2015 - Present
Comerica Bank September 2013 - January 2015
Comerica Bank June 2011 - September 2013
Comerica Bank January 2003 - June 2011
Skills
Banking, Risk Management, Financial Risk, Fixed Income, Commercial Lending, Bloomberg, Financial Services, Equities, Credit Risk, Investment Banking, Investments, Corporate Finance, Cash Management, Securities, Asset Management, Wealth Management
Education
Baker College Center for Graduate Studies 2011 — 2014
Master of Science Information Systems, Business Intelligence
Wayne State University 2005 — 2010
Bachelor of Science, Information Systems Management
Blue Cross Blue Shield of Michigan September 2013 - Present
Coventry Cares of Michigan November 2012 - August 2013
Total Health Care May 2009 - November 2012
Baker College 2010 - 2012
MedAssurant August 2008 - April 2009
Continuum Health Partners May 2006 - March 2008
Farmer Jack July 1984 - February 2005
The Great Atlantic & Pacific Tea Company July 1984 - March 1996
Skills
Healthcare, Healthcare Management, Hospitals, Healthcare Information..., HIPAA, EHR, Management, Medicaid, Medicare, Revenue Cycle, Program Management, Home Care, Data Analysis, Medical Records, EMR, Medicine, Medical Terminology, Healthcare Consulting, Quality Improvement, Health Policy, Health Insurance, Informatics, Managed Care, Accreditation, CPT, Clinical Research, Disease Management, Epic Systems, HEDIS, Healthcare Industry, ICD-9, Nursing, Medical Coding, Utilization Management, Medical Billing, Public Health, Case Management, Health Information..., Patient Safety, Physicians, Practice Management, NCQA, Physician Relations, Medicaid Managed Care, Marketing
Education
Baker College Center for Graduate Studies 2009 — 2010
Master's, Health Care Management
Baker College Business and Corporate Services 2008 — 2009
Bachelor's, Health Services Administration
Baker College Business and Corporate Services 2006 — 2008
Associates, Health Information Technology
Blue Cross Blue Shield of Michigan October 2002 - Present
Blue Cross Blue Shield of MI 1984 - 2002
Skills
Public Speaking, Marketing Strategy, Employee Benefits, Benefits Administration, PeopleSoft, HRIS, Onboarding, Workers Compensation, Employee Relations, Performance Management, Insurance, FMLA, Health Insurance, Human Resources, Instructional Design, Workforce Planning, Customer Service, Workforce Management, Budgets, Strategic Planning, Outlook, Healthcare, Team Building, Health Savings Accounts, Coaching, Call Centers, Process Improvement, Leadership, Training, Customer Satisfaction, Leadership Development, Organizational..., Vendor Management, Community Outreach, Employee Training, Employee Engagement, HIPAA, Analysis, Access, Managed Care, Administrative..., Business Analysis, Business Process..., Data Analysis, Visio, Change Management, Staff Development, Program Management, Management, Administrative...
Education
Baker College of Clinton Township 2014 — 2016
Bachelor of Applied Science (B.A.Sc.), Health Information/Medical Records Technology/Technician
University of Phoenix 1996 — 1998
Master's, Organizational Management
Wayne State University 1982 — 1987
General Studies, Humanistic Studies
Blue Cross Blue Shield of Michigan February 2015 - Present
Skills
Linux, Windows, Cisco Technologies, Microsoft Office, Windows Server, TCP/IP, Network Security, Telecommunications, Troubleshooting, Active Directory, Networking, Firewalls, Routers, Computer Hardware, Switches, Operating Systems
Education
Baker College of Clinton Township 2010 — 2012
Bachelor of Applied Science (B.A.Sc.), Networking
Blue Cross Blue Shield of Michigan October 2014 - Present
Mary Kay Independent Business Owner 2014 - 2015
Mary Kay Independent Business Owner 2014 - 2015
Blue Cross Blue Shield of Michigan June 2012 - October 2014
Blue Cross Blue Shield of Michigan January 2009 - January 2012
Blue Cross Blue Shield of Michigan September 2007 - January 2009
Skills
Employee Benefits, RFP, Analytics, Insurance, Access, Process Improvement, Financial Modeling, Financial Analysis, Managed Care, Business Intelligence, Risk Management, Requirements Analysis, Underwriting, SharePoint, Business Process..., Business Requirements, Medicare, Market Research, Competitive Intelligence, HIPAA
Education
Baker College of Clinton Township 2009 — 2013
Bachelor of Business Administration (BBA), Management and Marketing
Eastern Michigan University 1994 — 1996
Meridian Health Plan June 2015 - Present
UnitedHealth Group November 2014 - June 2015
United Healthcare September 2012 - November 2014
Federal Signal Corporation 2007 - 2012
Blue Cross Blue Shield of Michigan 2000 - 2005
Skills
Visio, Agile Methodologies, HTML, CSS, XML, SQL, jQuery, Requirements Analysis, JavaScript, SDLC, Microsoft SQL Server, HTML 5, Web Development, AJAX, PHP, MySQL, Business Analysis, Integration, Scrum
Education
Baker College of Clinton Township 1998 — 2000
Associate's degree, Web Page, Digital/Multimedia and Information Resources Design
Blue Cross Blue Shield of Michigan Business Operations ManagerBack Office Support SystemsJune 2010 - October 2013
Back Office Support Systems June 2006 - June 2010
Back Office Support Systems, Inc April 2003 - June 2006
Koltanbar Engineering Co, Inc. June 2001 - March 2003
D & S Design Services, Inc May 2000 - June 2001
Skills
Call Center, Call Center Development, Telecommunications, Unified Communications, SIP, Avaya, SaaS, Team Building, Telemarketing, Start-ups, Customer Service, Contact Centers, Strategic Partnerships, Vendor Management, Customer Retention, Coaching, Project Management, Lead Management, Lead Generation, Call Centers, Sales Management, Strategic Planning, Marketing, Project Planning, Management
Education
Baker College of Clinton Township 2003 — 2008
Bachelor of Business Administration (BBA), HR & Management
St Petersburg, Russia 1982 — 1989
Master of Arts (MA), Education
Blue Cross Blue Shield of Michigan April 2015 - Present
Education
University of Detroit Mercy 2013 — 2014
Master of Information Assurance, Information Assurance
Baker College of Auburn Hills 2007 — 2011
Bachelor of Information Security, Computer and Information Systems Security/Information Assurance
Blue Cross Blue Shield of Michigan December 2013 - Present
Be Unique Boutique March 2006 - Present
Blue Cross Blue Shield of Michigan February 2007 - December 2013
Avon Cosmetics May 2010 - October 2011
Quicken Loans September 2006 - February 2007
Baker College September 2005 - May 2006
Baker College of Allen Park October 2003 - September 2005
Baker College of Auburn Hills January 2002 - October 2003
Skills
Leadership, Entrepreneurship, Customer Service, Sales, Public Speaking, Fashion, Resume Writing, Budgets, Event Planning, Microsoft Office, Microsoft Word, Microsoft Excel, Analysis, Management, Marketing
Education
Baker College Center for Graduate Studies 2006 — 2007
MBA, Leadership Studies
Grand Valley State University 1997 — 2001
Bachelor of Business Administration, Management - Human Resources
Blue Cross Blue Shield of Michigan February 2014 - Present
Blue Cross Blue Shield of Michigan November 2012 - Present
Blue Cross Blue Shield of Michigan November 2010 - October 2012
Blue Cross Blue Shield of Michigan November 2007 - October 2010
Blue Cross Blue Shield of Michigan May 2007 - October 2007
Skills
Software Quality..., Rational Performance..., Dynatrace, Gomez, Data Analysis, Rational Functional..., Software Testing Life..., SCCM, VMware, Citrix, Automated Software..., User Acceptance Testing, Test Planning
Education
Baker College of Clinton Township 2007 — 2013
Bachelor of Information Technology and Security, Information Technology and Security
University of Michigan-Dearborn 2005 — 2006
Blue Cross Blue Shield of Michigan March 2014 - Present
AmeriCorps Alums March 2013 - Present
Greenidge Consulting Services January 2009 - Present
American Red Cross June 2011 - June 2014
The Senior AllianceR September 2012 - December 2012
Michigan First Credit Union December 2003 - June 2012
CASA November 2007 - December 2007
Skills
Health Services..., Time Management, Strategic Planning, Coaching, Customer Service, Health Education, Research, Team Building, Leadership, Mental Health, Management
Education
Baker College of Allen Park 2014 — 2017
Registered Nursing/Registered Nurse
University of Phoenix 2009 — 2013
Bachelor, Health Administration
Blue Cross Blue Shield of Michigan January 2014 - Present
Spectrum Health October 2012 - January 2014
Spectrum Health Endoscopy Center/ Resource Center October 2011 - October 2012
Pilgrim Manor October 2010 - October 2011
Sanctuary of Saint Mary’s May 2011 - July 2011
Spectrum Health Hospital March 2011 - May 2011
Kent Community Continuing Care August 2008 - January 2009
Skills
Healthcare, HIPAA, Medical Records, Nursing, Hospitals, Clinical Research, Medication..., Physicians, Emergency Room, Medicine, Insurance, Claims Adjudication, Insurance Billing, Strategic Planning, Project Management, Public Speaking, Communication, Research, Microsoft Office, Customer Service, Volunteering
Education
Grand Rapids Community College 2008 — 2012
Associate of Arts; AA, Nursing/General Education
Kent Career Technical Center 2005 — 2007
Health Careers, Health Sciences-CNA
Ottawa Hills High School 2003 — 2007
High School Diploma, General Education
Baker College Center for Graduate Studies
Bachelor's Degree, Healthcare Administration
Blue Cross Blue Shield of Michigan February 2015 - Present
Blue Cross Blue Shield of Michigan May 2013 - Present
Mario Gomez Entrepreneur January 2004 - Present
Meijer September 2012 - May 2013
Meijer May 2010 - September 2012
Meijer July 2004 - May 2010
Meijer July 2004 - July 2008
Private Home Caregiver July 2000 - June 2004
Skills
Microsoft Office, PeopleSoft, Team Tracker Software, Training, Coaching, Managing Managers, Inventory Management, Labor Management, Profit and Loss..., Problem Solving, Store Operations, Sales Management, Employee Relations, Performance Management, Human Resources, Leadership, Customer Service, Team Building, Employee Training, Customer Satisfaction, Time Management, Management
Education
Baker College 2003 — 2008
Bachelors, Management
Baker College Business and Corporate Services 2000 — 2003
Associates, Buisness Adminstration
Blue Cross Blue Shield of Michigan January 2015 - Present
Oakwood Healthcare System April 2014 - January 2015
Blue Cross Blue Shield of Michigan October 2009 - April 2014
Blue Cross Blue Shield of Michigan July 2005 - October 2009
Northwest Airlines December 1998 - July 2005
Alamo Rent A Car 1997 - 1999
Skills
Customer Service, Customer Experience, Presentations, Test Automation, User Acceptance Testing, Regression Testing, System Testing, Networking, Microsoft Office, Call Centers, Healthcare, Health Insurance, HIPAA, Team Building, Test Cases, Job Aids, Communication, PowerPoint, Positive Team Player, Analytical Skills, Positivity, Relator, Insurance, Process Improvement, Training, Access, Business Analysis, Management, Software Documentation, Leadership, Analysis
Education
Baker College of Allen Park 2008 — 2013
Associate of Science (AS), Medical Insurance Specialist/Medical Biller
Blue Cross Blue Shield of Michigan March 2014 - Present
Blue Cross Blue Shield of Michigan May 2010 - March 2014
Blue Cross Blue Shield of Michigan January 2006 - May 2010
DTE Energy January 2004 - January 2006
Skills
Project Management, Team Leadership, Business Analysis, Call Centers, Team Building, Business Process..., Process Improvement, Visio, Leadership, Software Documentation, Customer Service, Training, Analysis, Microsoft Excel, Insurance, Microsoft Office
Education
Ashford University 2013 — 2014
Master of Arts (M.A.), Organizational Management and Public Administration, 3.91
Baker College Center for Graduate Studies 2008 — 2011
Bachelor of Administration, Management and Marketing
Blue Cross Blue Shield of Michigan November 2012 - Present
Blue Cross Blue Shield of Michigan January 2002 - November 2012
Blue Cross Blue Shield of Michigan 1997 - 2002
Skills
Health Insurance, Customer Service, Business Analysis, Microsoft Office, Management, Budgets
Education
Baker College of Auburn Hills 2009 — 2013
Associate's degree, Business Administration
Blue Cross Blue Shield of Michigan November 2014 - Present
What's in the Purple Box? August 1992 - Present
Blue Cross Blue Shield of Michigan November 2012 - November 2014
Blue Cross January 2006 - November 2012
Skills
Managed Care, Medicare, Insurance, HIPAA, Health Insurance, Access, Claim, Healthcare, Software Documentation, Process Improvement, Leadership, Employee Benefits, Healthcare Information..., Call Centers, Medicaid, Healthcare Management, Analysis, Business Analysis, Business Process..., Change Management, Claims Management, Customer Service, Data Analysis, EHR, Health Savings Accounts, Healthcare Consulting, Hospitals, Program Management, Team Building, Training, Vendor Management
Education
Baker College Business and Corporate Services 2008 — 2010
BA, Business Administration, Management and Operations
Blue Cross Blue Shield of Michigan September 2014 - Present
Dell SecureWorks October 2013 - September 2014
IBM July 2012 - October 2013
IBM February 2011 - July 2012
IBM 2008 - 2011
IBM 2006 - 2008
IBM Internet Security Systems 2004 - 2006
Asset Acceptance 2002 - 2004
Skills
Intrusion Detection, Security, Information Security, Risk Management, Computer Security, ITIL, Cisco Technologies, Firewalls, Vulnerability Assessment, CISSP, Security Audits, Disaster Recovery, IPS, Network Security, CISA, CISM, Information Assurance
Education
Walsh College of Accountancy and Business Administration 2013 — 2014
Masters of Information Assurance
Baker College of Flint
Bachelors, Open Systems
Blue Cross Blue Shield of Michigan April 2015 - Present
Blue Cross Blue Shield of Michigan July 2014 - Present
Volkwagen Group of America August 2013 - August 2014
OnStar December 2010 - August 2013
Onstar March 2004 - April 2012
Education
Baker College of Clinton Township 2005 — 2010
Bachelor's degree, Computer Information Systems
Wayne State University 1996 — 1997
Priority Health July 2013 - Present
Priority Health August 2009 - July 2013
Cambridge Employee Benefits August 2007 - August 2009
Blue Cross Blue Shield of Michigan September 1997 - July 2007
McLaren Regional Medical Center 1993 - 1995
Skills
Sales, Health Insurance, Employee Benefits, Managed Care, Account Management, Medicare, Leadership, Team Building, Customer Service, Strategic Planning, Sales Management, Customer Retention, Team Leadership, Management, Selling, Sales Process, Life Insurance, Insurance, Benefits Administration
Education
Baker College Center for Graduate Studies 2004 — 2010
Master of Business Administration (M.B.A.), Organizational Leadership
University of Michigan 1981 — 1985
Bachelor of Arts (B.A.), Business focused Liberal Arts
Delineate Design April 2011 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2008 - 2011
Blue Cross Blue Shield of Michigan January 2006 - February 2008
Blue Cross Blue Shield of Michigan January 1996 - February 2008
Sbarro July 1993 - January 1996
Skills
Customer Service, Process Improvement, Operations Management, Interviewing, Excel, PowerPoint, Administration, Team Building, Problem Solving, Coaching, Customer Relations, Budgeting, Word, Outlook, Strategic Planning, Promotions, Event Management, Team Leadership, Employee Relations, Writing, Performance Management, Compliance, Change Management, Interviews, Recruiting, Inventory Management, Microsoft Excel, Microsoft Word, Budgets, Microsoft Office, System Administration, Project Management, Data Analysis, Visio, Analysis, Leadership, Training, Management
Education
Baker College Center for Graduate Studies 2008 — 2012
M.B.A., Business Administration and Management, General, 3.85
Cleary University 2002 — 2003
B.S., Accounting, Cummulative GPA 3.35
Washtenaw Community College
Associate's Degree, Accounting, Cummulative GPA 3.18
Pinckney High School
Blue Cross Blue Shield of Michigan May 2008 - Present
Blue Cross Blue Shield of Michigan December 2005 - May 2008
Blue Cross Blue Shield of Michigan November 2004 - December 2005
Blue Cross Blue Shield of MI April 2003 - November 2004
Skills
Access, Visio, Software Documentation, Data Analysis, Data Entry, Analysis, Training, Leadership, Microsoft Excel, PowerPoint, Customer Service, Healthcare, Process Improvement, Insurance, Business Analysis, HIPAA, Hospitals, SharePoint, Coordination, Spreadsheets, System Administration
Education
Baker College Center for Graduate Studies 2007 — 2009
BA, Health Care Management
Baker College of Flint 2005 — 2007
Healthcare Administration, Healthcare Administration
Blue Cross Blue Shield of Michigan December 2013 - Present
Mayo Clinic October 2012 - December 2013
Blue Cross Blue Shield of Michigan November 2011 - October 2012
CSC January 2011 - November 2011
CSC June 2004 - January 2011
CSC June 2002 - June 2004
Skills
Linux, Visio, XP, Unix, Configuration Management, ClearCase, Solaris, Troubleshooting, ClearQuest, VMware, SQL, DNS, Active Directory, Oracle, Red Hat Linux, Servers, Rational Team Concert, Apache, SDLC, Disaster Recovery, ITIL, SAN, Virtualization, Windows Server, System Administration, Unix Shell Scripting
Education
Baker College Center for Graduate Studies
Masters, Management Information Systems
Baker College
BS, Computer Information Systems
Grand Valley State
Psychology
Blue Cross Blue Shield of Michigan 2012 - Present
The Village of East Harbor July 2011 - August 2011
SPX Corporation August 2010 - December 2010
F H Martin Constructors June 2008 - February 2009
EG&G Technical Services September 2001 - December 2006
Defiance Testing and Engineering March 1999 - March 2001
Skills
Leadership, Budgets, Public Speaking, Public Relations, Management, Access, Administrative..., Logistics Management, Security Clearance, Contract Management, Microsoft Office, Shipping, Customer Service, Transportation, Microsoft Word, Healthcare, Accounts Payable, Logistics, Spreadsheets, Government, Outlook, Training, Invoicing, Microsoft Excel, Supervisory Skills, PowerPoint, Team Building
Education
Baker College Center for Graduate Studies 2009 — 2011
BA-HSA, Health Services Administration
Madonna University 1995 — 1998
BA, History
Madonna University 1995 — 1998
Bachelor of Arts (BA), History
Macomb Community College 1987 — 1991
Assoc., General Studies
Blue Cross Blue Shield of Michigan 2008 - Present
Johnson Controls February 1996 - June 2007
Skills
Deferred Compensation, Change Management, Strategic Planning, Talent Management, Process Improvement, Employee Relations, Organizational..., Diversity & Inclusion, Leadership Development, Performance Management
Education
Ball State University
Bachelor of Business Administration (B.B.A.)
Central Michigan University
Human Resources Management/Personnel Administration, General
Blue Cross Blue Shield of Michigan February 2002 - Present
McKesson Health Solutions November 2001 - February 2002
Skills
Union Representative,..., Facilitator at..., UAW Local 2500..., Successfully completed..., Proficient in all..., Type 80 WPM, Call Centers, Technical Support, Team Building
Education
Baker College of Clinton Township
Bachelor of Business Administration (B.B.A.)
Arrow Strategies May 2015 - Present
Blue Care Network July 2014 - December 2014
Blue Cross Blue Shield of Michigan March 2013 - July 2014
Summit Health September 2011 - March 2013
Media Genesis June 2007 - November 2009
EDS Group November 1985 - December 2006
Skills
Comedy Writer, Business Writer, Office Manager, Comedy, Stage, Television, Social Media Marketing, Microsoft Office, Social Media, Business Analysis, Program Management, Process Improvement
Education
Baker College of Clinton Township 2014 — 2017
Bachelor of Business Administration (B.B.A.)
Macomb Community College 1982 — 1990
Associate's degree, Information Technology
Blue Cross Blue Shiled of Michigan May 2012 - Present
Blue Cross Blue Shield of Michigan January 2008 - May 2012
Manpower Inc. September 2005 - January 2008
SME - Society of Manufacturing Engineers October 1998 - August 2001
Plastomer Corporation October 1994 - October 1998
Skills
Healthcare, Applicant Tracking..., Onboarding, Team Building, Strategic Planning, Recruiting, College Recruiting, Temporary Placement, Talent Acquisition, Employee Relations, Employee Benefits, Benefits Administration, Visio, Human Resources, Event Planning, PowerPoint, Microsoft Excel, New Hire Orientations, Microsoft Office, Program Management, Change Management, Product Development, Outlook, Leadership Development, PeopleSoft, Health Insurance, Process Improvement, Managed Care, Insurance, Call Centers, Leadership, Strategy, Coaching, Customer Service, Vendor Management, Performance Management, Management, Training, Marketing, Product Launch
Education
Baker College Center for Graduate Studies 2011 — 2015
MBA
Baker College of Flint 2009 — 2011
BS, Health Services Administration
Eastern Michigan University 1989 — 1993
BS, Telecommunications & Film / Theatre Arts
Blue Cross Blue Shield of Michigan April 2015 - Present
Blue Cross Blue Shield of Michigan February 2012 - April 2015
Blue Cross Blue Shield of Michigan August 2011 - February 2012
Complete Corporate Solutions, Inc December 2010 - August 2011
Huron Valley Sinai Hospital June 2010 - July 2010
Kohl's Department Stores August 2006 - March 2009
Kmart Corporation April 1995 - January 1999
Skills
Fast Learner, Punctual, Microsoft Excel, Microsoft Word, Microsoft Access, Medicare Part D claims, Medicare Part D, Training, Pharmacy Benefit..., Healthcare, Pharmacy, Medicare, HIPAA
Education
Baker College Center for Graduate Studies 2013 — 2015
Bachelor’s Degree, Health Services Administration
Baker College of Auburn Hills 2008 — 2010
AAS, Pharmacy Technician
Apple Inc. June 2009 - Present
Apple November 2008 - Present
Volt Technical Resources June 2008 - November 2008
O'Reilly Media January 2008 - February 2008
Fireman's Fund Insurance Company October 2005 - January 2008
Blue Cross Blue Shield of Michigan September 2004 - July 2005
Allegra-Direct Communications October 2002 - November 2004
Education
Baker College Business and Corporate Services 2003 — 2005
Blue Cross Blue Shield of Michigan October 2014 - Present
Comcast September 2013 - July 2014
Skills
Customer Service, Sales, Management, Microsoft Word, Call Centers, Marketing, Team Leadership, Customer Satisfaction, Leadership, PowerPoint
Education
Baker College of Clinton Township 2008 — 2009
EMT licesure, Emergency Medical Technology/Technician (EMT Paramedic)
Blue Cross Blue Shield of Michigan December 1997 - Present
Skills
Human Resources, Resource Management, Vendor Management, ERP Software, Oracle BIEE, Contingent Recruitment, HP Openview, Systems Analysis, SDLC, Business Requirements, Requirements Gathering, Waterfall, Visio
Education
Staffing Industry Analysts
Certification, Contingent Workforce Professional
Albion College
Baker College Business and Corporate Services
General Motors January 2015 - Present
Piston Group September 2013 - December 2014
Blue Cross Blue Shield of Michigan July 2012 - September 2013
Chrysler Group LLC June 1996 - December 2008
Skills
Call Centers, Health Insurance, Insurance, Customer Service, Access, Medicare, Data Entry, HIPAA, Customer Satisfaction, Process Improvement, Software Documentation, Outlook, Business Analysis, Quality Control, Team Leadership, Microsoft Office, Materials Management, Industrial Safety, FMEA, Kaizen, Lean Manufacturing, Manufacturing, Six Sigma, Root Cause Analysis, Team Building
Education
Baker College of Clinton Township 2010 — 2012
Associate's degree, Business/Paralegal
Michigan State University 1992 — 1998
Bachelor of Science (BS), Psychology
Southfield High School 1988 — 1992
Southfield High School
Siemens Industry USA January 2014 - Present
Georgetown Utilities January 2003 - January 2014
CLEAResult Consulting December 2010 - May 2011
JOHNSON CONTROLS INC. June 2007 - March 2009
BLUE CROSS BLUE SHIELD OF MICHIGAN June 2001 - March 2003
CIBER INC. December 2000 - June 2001
HALLMARK CARDS October 1996 - October 2000
AMERICAN EXPRESS October 1990 - October 1996
AT&T January 1984 - October 1990
A. C. NIELSEN COMPANY October 1982 - May 1984
Skills
Financial Modeling, Energy Management, Energy Efficiency, Information Management, Technology Development, Consultative Selling, Project Implementation, Project Portfolio..., Program Management, Business Management, New Business Development, Entrepreneurship, Energy, Strategic Planning, Team Building, Project Management, Business Planning, Management, Selling, CRM, Analysis, Leadership, Business Analysis, Management Consulting, Change Management
Education
Baker University 1997 — 1999
MBA, Business Administration / Management
Indiana University of Pennsylvania 1977 — 1980
BS, Computer Science
Hampton High School 1973 — 1975
HS Diploma, mathematics
Blue Cross Blue Shield of Michigan October 2013 - Present
Allied Barton December 2007 - Present
Skills
Networking, Computer Security, Windows 7, Windows XP Pro, Apple OS, Android, Blackberry, AED, Cpr Certified, Security, Fire Safety, Fire Protection, Physical Security, Security Training, Crime Prevention, Criminal Investigations, Criminal Justice, Customer Service, Emergency Management, Firearms, Homeland Security, Microsoft Office, Public Safety, Security Operations, Surveillance, Training, Workplace Violence
Education
Baker College of Allen Park 2011 — 2014
Associate of Science (A.S.), Computer Systems Networking and Telecommunications- Cisco, A
Michigan State University 2004 — 2006
Bachelor of Arts (B.A.), Criminal Justice/Law Enforcement Administration, B
Henry Ford Community College 2000 — 2004
Associate of Science (A.S.), Criminal Justice and Corrections, B
Blue Cross Blue Shield of Michigan August 2008 - Present
Blue Cross Blue Shield of Michigan May 2003 - August 2008
Blue Cross Blue Shield of Michigan April 2001 - May 2003
Skills
Microsoft Office, Typing, Good communication, Leadership, Public Speaking, Problem Solving, Conflict Management, Customer Service, Analytical Skills, Contract Negotiation, Arbitration
Education
Baker College Business and Corporate Services 2008 — 2013
Associate of Arts (AA), Business Administration and Management, General
Michigan State University 1995 — 1997
NELSON Space Manager/Support SpecialistNELSONAugust 2013 - Present
Blue Cross Blue Shield of Michigan July 2001 - February 2009
Archiver's - The Photo Memory Store 2008 - 2008
Chrysler August 1993 - March 2001
ITT Technical Institute 1992 - 1993
General Motors 1985 - 1992
Supersine Incorporated 1983 - 1985
Harris Design Group 1981 - 1983
Skills
Space planning, Furniture, Visio, Process Scheduler, Submittals, Strategic Planning, Training, Renovation, Team Building, Project Management, Microsoft Office, Microsoft Word, CAD, PowerPoint, Event Planning, AutoCAD, Software Documentation, Facilities Management, Construction, Team Leadership, Microsoft Excel, Interior Design, Project Coordination, Project Planning, Space-planning, Customer Service, Negotiation, Budgets
Education
Baker College Center for Graduate Studies 2000 — 2005
MBA, Business
Wayne State University 1977 — 1981
BFA, Interior Architecture
Blue Cross Blue Shield of Michigan May 2014 - Present
WellPoint/Anthem 2003 - 2013
Anthem Blue Cross and Blue Shield 2000 - 2003
Anthem Blue Cross and Blue Shield 1997 - 2000
Prudential Health Care - Prudential Insurance 1994 - 1997
CIGNA 1992 - 1994
CIGNA Healthcare 1988 - 1992
CIGNA Healthcare 1987 - 1988
Skills
Health Insurance, Account Management, Insurance, Process Improvement, Managed Care, Employee Benefits, Medicare, Health Savings Accounts, PPO, HMO, Healthcare, Strategic Planning, Underwriting, Health Exchanges, Employee Wellness..., Health Management..., Healthcare Decision..., Leadership, Team Building, CRM, Sales, Management, Health Policy, Business Development, Customer Retention, Health Care Reform, Strategy, Disease Management, Network Development
Education
Augustana College 1982 — 1986
Bachelor of Arts, Business, Music, Cum Laude, Mortar Board Honor Society
LilMsSophia Designs February 2012 - Present
Blue Cross Blue Shield of Michigan May 2000 - May 2015
Skills
Event Planning, Public Speaking, Customer Service, Outlook, Social Networking, Time Management, Social Media Marketing, Microsoft Excel, Coaching, Social Media, Sales, Event Management, Research, Access, Marketing, Community Outreach, Leadership
Education
Baker College Business and Corporate Services 2002 — 2004
Associate, Marketing
Siena Heights University July 2015 - Present
Eaton Brothers Corp. April 2013 - March 2015
Hornback Recycling and Disposal 2011 - 2012
First Steps Preschool February 2007 - April 2011
Blue Cross Blue Shield of Michigan December 1985 - January 1999
E.R.A. Griffith Realty April 1984 - December 1985
Skills
Microsoft Office, Budget, Organization, Event Planning, Accounting, Meeting Scheduling, Travel Planning, Minute Taking, Customer Service, Teaching, Teamwork, Listener, Problem Solving, Collections, Billing Systems, Business, Internet, Invoicing, Office Management, Microsoft Excel, Outlook
Education
Baker College of Flint 2000 — 2001
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Michigan State University 1982 — 1982
Hotel, Motel, and Restaurant Management
Oakland Community College 1980 — 1981
Associate degree, Business Administration and Management, General
Central Michigan University 1979 — 1980
Business Administration and Management, General
US Medical Management August 2015 - Present
Blue Cross Blue Shield of Michigan February 2015 - August 2015
Visiting Physicians Association December 2010 - February 2015
United States Air Force July 1998 - July 2002
Skills
Centricity, Aprima, Windows, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, E/M coding, Physician Coding, Psychiatry coding, Podiatry coding
Education
Baker College of Clinton Township 2008 — 2010
Associate of Science (A.S.), Health Information/Medical Records Technology/Technician
Baker College of Clinton Township 2006 — 2008
Associate's degree, Accounting
Blue Cross Blue Shield of Michigan May 2015 - Present
Ipsum Total Marketing May 2014 - Present
Social Media Success LLC January 2014 - Present
Digital First Media January 2005 - Present
Trazee Travel LLC August 2014 - January 2015
Erickson Living October 2007 - February 2010
Greater Media September 2005 - March 2006
Skills
Copywriting, Editing, Public Relations, Marketing, Proofreading, Storytelling, Interviews, Blogging, SEO, Publishing, Web Content, Social Media, Writing, Publications, Social Media Marketing, Public Speaking, Press Releases, Event Planning, Marketing Strategy, Social Networking
Education
University of Michigan 2004 — 2006
Bachelor's, Communications / Journalism
Baker College Center for Graduate Studies 2010 — 2012
Master of Business Administration, Marketing
Clawson High School
Ford Motor Company February 2012 - Present
Kforce Inc. (contractor - Ally Financial) September 2011 - January 2012
Blue Cross Blue Shield of Michigan June 2011 - September 2011
Genesis10 - Consultant Bank of America August 2010 - July 2011
General Motors September 1998 - April 2009
Computer Sciences Corporation March 1994 - April 1997
IBM January 1982 - September 1993
Skills
Project Portfolio..., Project Planning, Vendor Management, Project Management, Program Management, Strategic Planning, IT Strategy, Change Management, Strategy, Process Improvement, Outsourcing, Management, Business Process
Education
University of Michigan-Flint 1977 — 1981
BBA, Business and Economics
Baker College Center for Graduate Studies
Baker College Center for Graduate Studies
Master of Business Administration (MBA), Business Administration and Management, General
Barton Malow Company January 2014 - Present
Skanska USA Building Group 2001 - December 2013
Great Lakes Strategies January 2001 - November 2001
Federal Mogul Health Care System January 1999 - January 2001
Blue Cross Blue Shield of Michigan January 1998 - January 1999
Skills
HRIS, Employee Relations, Deferred Compensation, Talent Management, HR Policies, Human Resources, Employee Benefits, Organizational Design, Sourcing, Succession Planning, Personnel Management, Performance Management, Interviews, Benefits Administration, Recruiting, Onboarding, Talent Acquisition, Employee Engagement
Education
Baker College Center for Graduate Studies 2002 — 2004
MBA, Human Resources Management
Grand Valley State University 1993 — 1997
BA, Journalism
Blue Cross Blue Shield of Michigan January 2006 - Present
Ball State University 2002 - 2005
Skills
Suturing, EMR, Patient Education, ACLS, Nursing Education, BLS, Acute Care, Critical Care, Medicine, Internal Medicine, Medical Terminology, IV, Cpr Certified, Healthcare, Disease Management, Nursing
Education
Ball State University 2002 — 2006
Bachelor of Medicine, Bachelor of Surgery (M.B.B.S.), Registered Nursing/Registered Nurse
Blue Cross Blue Shield of Michigan January 2008 - Present
Blue Cross Blue Shield of Michigan April 2006 - February 2008
2006Blue Cross Blue Shield of Michigan January 2005 - April 2006
Blue Cross Blue Shield of Michigan January 2000 - January 2005
Skills
Public Speaking, Management, Security Management, Risk Assessment, Policy
Education
Ball State University 1992 — 1998
Bachelor's of Science, Criminal Justice
Averill Career Opportunity Center 1991 — 1991
Blue Cross Blue Shield of Michigan July 2011 - Present
Dental Network of America January 2005 - July 2011
Skills
Deferred Compensation
Education
Baker College Center for Graduate Studies 2014 — 2016
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
Baker College 2010 — 2012
Bachelor of Business Administration (BBA), Human Resources Management
Baker College Business and Corporate Services 2007 — 2009
Associates, Human Resources Management
Henry Ford Health System February 2015 - Present
Aerotek May 2013 - January 2015
Blue Cross Blue Shield of Michigan March 2004 - September 2009
Blue Cross Blue Shield of Michigan May 2001 - February 2004
Blue Cross Blue Shield of Michigan May 1997 - March 2001
Entech Personnel October 1996 - May 1997
B.K. Tool, Inc February 1994 - October 1996
Skills
Typing, Call Center, Customer Service, Computer Proficiency, Human Resources, Secretarial Skills, Microsoft Excel, Microsoft Word, Multi-tasking Skills, Office Administration, Claims Handling, Employee Benefits, Psychology, Outlook, Resolving Issues, Medical Terminology, Medical Billing, ICD-9, Document Preparation, Meeting Scheduling, Travel Management, Executive Support, Benefits Administration, Workers Compensation, Volunteering, HIPAA, Administrative..., Managerial, Microsoft Office 2007, CPT, Communication, Call Centers, Time Management, Administrative..., Leadership, Health Insurance
Education
Baker College Center for Graduate Studies 2009 — 2013
Master's in Health Care Administration, Health Care Administration
Baker College 2006 — 2009
Bachelor's, Human Resource Management
Baker College 2004 — 2006
Associate of Business Administration, Human Resource Management
South Lake
diploma, General Studies
Target April 2014 - Present
Carsons September 2012 - December 2013
Aditya Birla Minacs January 2010 - January 2011
Nordstrom September 2008 - August 2009
Blue Cross Blue Shield of Michigan April 2004 - December 2007
Skills
Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Call Centers, Sales, Accounting, Employee Benefits, Management
Education
Baker College
Baker College Business and Corporate Services
Georgia Perimeter College
Oakland Community College
Computer Science
Oakland Technical Center
OneAmerica September 2012 - Present
Hitze Design June 2008 - Present
Washington National Insurance Company March 2012 - September 2012
Blue Cross Blue Shield of Michigan October 2011 - March 2012
St. Vincent Health June 2008 - July 2011
Elavio, Inc June 2008 - June 2010
RedRoom Interactive August 2006 - June 2008
Alleanza Marketing November 2004 - July 2006
Ivy Tech Community College August 2004 - December 2004
Paws, Inc January 2003 - September 2003
Skills
Illustrator, Flash, Logo Design, Landing Pages, Dreamweaver, Web Design, Corporate Identity, CSS, jQuery, HTML5, Photoshop, Windows, Mac OS X, Linux, Notepad++, Microsoft Office, Creative Concept..., Wordpress, Umbraco, DotNetNuke, ExactTarget, Web Standards, Cross-browser..., Email Marketing, Microsites, Graphic Design, Typography, HTML 5, Illustration, Web Development, OS X, WordPress
Education
Ball State University
Bachelor of Fine Arts, Graphic Design
Blue Cross Blue Shield of Michigan February 2013 - Present
Blue Cross Blue Shield of Michigan October 2012 - January 2013
Abbore Health Care Services October 2010 - January 2013
Skills
Healthcare, Customer Service, Strategic Planning, Policy/program..., Leadership, Coaching/development, Team Building, Microsoft Excel, PowerPoint, Microsoft Office, Management, Outlook, Developing and editing...
Education
Baker College of Flint 2013 — 2016
Bachelor's degree, Business Administration and Management, Current GPA 3.45
University of Phoenix 2002 — 2004
Associate of Science (A.S.), Criminal Justice/Police Science
Easter Seals Michigan August 2013 - Present
Blue Cross Blue Shield of Michigan August 1986 - November 2008
Skills
Typing, Answering Telephones, Filing, Microsoft Office, Microsoft Excel, Microsoft Word, Data Entry, General Ledger, Time Management, Administrative..., Problem Solving, Customer Service, Communication, Outlook
Education
Central Michigan University 2008 — 2014
Bachelor's Degree, Community Development/Community Services
Baker College of Auburn Hills 2001 — 2005
Associate of Applied Science, Industrial Relations
WellPoint June 2014 - Present
Universal American August 2013 - April 2014
Geisinger Health Plan May 2013 - August 2013
Elsevier June 2012 - May 2013
Blue Cross Blue Shield of Michigan June 2010 - June 2012
Igate Mastech November 2006 - June 2012
Highmark November 2006 - June 2010
Wipro Technologies October 2003 - November 2006
Oracle May 1998 - October 2003
Skills
Data Warehousing, Data Warehouse..., Teradata, PMP, Informatica, ETL, Data Modeling, Business Intelligence, Master Data Management, Data Integration, Requirements Analysis, Healthcare Information..., HL7, Oracle 9i, Cognos, Amazon Cloud, Talend, Data Quality, Dimensional Modeling, Integration, Business Objects
Education
Bangalore University
BE, Mechanical
4D Pharmacy Management September 2013 - Present
MeridianRx, LLC February 2011 - August 2013
Health Plan of Michigan August 2010 - February 2011
Blue Cross Blue Shield of Michigan February 2010 - August 2010
Blue Care Network January 2008 - February 2010
Blue Care Network November 2006 - December 2007
BrownArt Corporation May 2002 - November 2006
SoftAd 1999 - 2001
Kinko's January 1998 - October 1999
Skills
Healthcare Management, Medicare, Medicare Part D, Medicaid, Medicaid Managed Care, Training, Computers, Graphic Design, SharePoint, Microsoft Office, InDesign, Photoshop, Adobe Acrobat, Pharmacy, Analysis, Managed Care, HIPAA, Healthcare, Pharmacy Benefit..., Claim, Access, Data Analysis, Health Insurance, Formulary, Policy
Education
Wayne State University 2009 — 2011
MBA, Management and Information Technology
Baker College Business and Corporate Services 2007 — 2008
Business Administration, Business
Schoolcraft College 1997 — 2003
Associate's degree, Graphic Design
Blue Cross Blue Shield of Michigan December 1997 - Present
Education
Baker College Business and Corporate Services 2001 — 2011
Medical Billing, Business Administration
Veteran IT Staffing Company, LLC August 2012 - Present
Department of Veterans Affairs August 2011 - August 2012
Blue Cross Blue Shield of Michigan February 2008 - May 2012
VA 2009 - 2012
KGS April 2009 - August 2011
KGS Kforce Government Solutions April 2009 - August 2011
Morgan Bradley 2008 - 2009
EUROSOFT INC. (Texas Medicaid and Healthcare Partnership) June 2007 - February 2008
The Home Depot 2005 - 2007
The Home Depot 2005 - 2007
Education
Austin Community College 2000 — 2002
Blue Cross Blue Shield of Michigan July 2012 - Present
UnitedHealthcare October 2007 - July 2012
WellCare Inc. September 2006 - September 2007
Humana January 2006 - April 2006
Skills
MS Project, Managed Care, Medicare, Health Insurance, Process Improvement, Medicaid, Healthcare, Cost Benefit, Managerial Finance, Benefit Cost Analysis, Healthcare Management, Cost Management, Healthcare Analytics, Strategy, HIPAA, SDLC, Project Management, Health Policy, Informatics, Leadership, Disease Management, Insurance, Healthcare Consulting, Healthcare Information..., Healthcare Industry, Utilization Management, Pharmacy Benefit..., Data Analysis, Quality Improvement, Employee Benefits, Revenue Cycle, EHR, Physicians, Visio, Claim, Provider Relations, Hospitals, EMR, Practice Management, Public Health, Cross-functional Team..., Pharmacy, Program Implementation, Policy, Executive Management, Network Development, Access, Program Management, Risk Management, Software Documentation
Education
Sacred Heart University 2009 — 2012
MBA, Marketing, Management
Banaras Hindu University 2003 — 2005
MPA, Public Policy
University of Madras 2000 — 2003
BA, History
loyola school
Blue Cross Blue Shield of Michigan August 2009 - Present
Ceridian July 1999 - February 2009
Great Lakes Strategies, L.L.C. (Now Ceridian) July 1999 - February 2009
American Communications Network July 1997 - July 1999
American Communications Network July 1997 - July 1999
Citizens Insurance Company October 1990 - July 1999
Citizens Insurance Company October 1990 - July 1997
Network Data Systems January 1984 - October 1990
Education
DeVry University 2008 — 2008
C#.NET and Object-Oriented Programming
University of Michigan-Flint 1984 — 1999
Programming languages
Baker College Business and Corporate Services 1982 — 1983
Associate, Information Technology
Mott Community College 1972 — 1977
Associate in Liberal Arts, Accounting, Calculus, Literature
Blue Cross Blue Shield of Michigan July 2014 - Present
Blue Cross Blue Shield of Michigan March 2012 - Present
Blue Cross Blue Shield of Michigan February 2007 - March 2012
Blue Cross Blue Shield of Michigan November 2005 - February 2007
Blue Cross Blue Shield Michigan March 2005 - November 2005
Blue Cross Blue Shield of Michigan January 1998 - March 2005
Blue Cross Blue Shield of Michigan November 1989 - January 1998
Blue Cross Blue Shield of Michigan February 1984 - November 1989
Blue Cross Blue Shield of Michigan September 1980 - February 1984
Education
Baker College of Clinton Township
Currently attending, Business Administration and Management, General
Blue Cross Blue Shield of Michigan October 2011 - February 2013
IBM Global Services August 2003 - September 2011
Wipro Technologies May 2003 - August 2003
FORD INDIA LTD September 2002 - April 2003
Malaysian Derivatives Exchange Bhd (MDEX). September 2001 - July 2002
Cognizant Technology Solutions July 2000 - September 2001
Tata Consultancy Services June 1998 - July 2000
Skills
Project Delivery, Analysis, Project Management, Leadership, Requirements Gathering, Testing, Business Analysis, Requirements Analysis, SDLC, Test Management, Agile Methodologies, SOA, Software Project..., User Acceptance Testing, Test Planning, Oracle, Integration, Test Automation
Education
Bangalore University 1989 — 1994
Bachelor's degree, Electronics and Communications Engineering
Siebel Training
Blue Cross Blue Shield of Michigan October 2002 - Present
Skills
Access, Data Analysis, HIPAA, Health Insurance, Healthcare, Healthcare Information..., Managed Care, Medicaid, Medicare, Process Improvement, Program Management, Visio
Education
Baker College Center for Graduate Studies 2006 — 2008
MBA, Health Care Management
Eastern Michigan University 1996 — 2001
BS, Technical Communications
Blue Cross Blue Shield of Michigan February 2006 - Present
Logistics Services Inc October 2004 - February 2006
Skills
Customer Service, Microsoft Office, Insurance, Leadership, Microsoft Excel, Process Improvement, Strategic Planning
Education
Baker College of Clinton Township 2009 — 2013
67 Credit Hours, Health Information/Medical Records Technology/Technician
Blue Cross Blue Shield of Michigan September 2014 - Present
Blue Cross Blue Shield of Michigan September 2014 - Present
Blue Cross Blue Shield of Michigan August 2004 - Present
Skills
Insurance, Claim, Health Insurance, Event Planning, Bartending, Creative Writing, Claims Management, Employee Benefits, Business Analysis, Process Improvement, Risk Management, Healthcare, Medicare, HIPAA, Access, Vendor Management, Call Centers, Business Process..., Team Building, Leadership, Training, Analysis
Education
Baker College Business and Corporate Services
General Sales, Merchandising and Related Marketing Operations
Blue Cross Blue Shield of Michigan January 2015 - Present
H&R Block December 2008 - Present
Blue Cross Blue Shield of Michigan March 2012 - January 2015
Blue Cross Blue Shield of Michigan February 2003 - March 2012
Skills
Call Centers, Insurance, Analysis, Health Insurance, Team Building, Process Improvement, Employee Benefits, Customer Service, Software Documentation, Medicare, Access, Data Entry, HIPAA, Healthcare, Outlook, PeopleSoft, Customer Satisfaction, Data Analysis, Training, Leadership, Visio, Employee Relations, Program Management, Benefits Administration, Vendor Management, Change Management, Claim, PowerPoint, Microsoft Excel, Microsoft Office, Business Analysis, Quality Assurance, Strategic Planning, Call Center, Microsoft Word, Bookkeeping, Time Management, Coaching, Performance Management, Policy, Leadership Development, Organizational..., Managed Care, Team Leadership, Employee Training, Business Process..., Risk Management, Income Tax Specialist, Business Management, Quality Auditing
Education
Baker College Business and Corporate Services 2002 — 2011
Bachelor, Business Management
Ferris State University 1988 — 1990
Pre-Pharmacy Studies
Murray Wright High School 1984 — 1988
Diploma, College Preparatory
Blue Cross Blue Shield of Michigan January 2014 - Present
Blue Cross Blue Shield of Michigan October 2006 - January 2014
Federal Mogul January 2000 - October 2006
Fujitsu 1991 - 1996
Skills
SDLC, PMO, PMP, Project Portfolio..., Cross-functional Team..., Program Management, Process Improvement, Business Process..., Project Delivery, MS Project, Business Analysis, Vendor Management, Visio, IT Strategy, Software Project..., Requirements Analysis, Requirements Gathering, Change Management, Integration, Enterprise Architecture, Business Process, Resource Management, Strategy
Education
Baker College Business and Corporate Services 2007 — 2009
BBA, Business Administration
Lawrence Technological University
ASDP, Information Management
St Andrew High
Blue Cross Blue Shield of Michigan September 2012 - Present
CIBER, Inc. February 2000 - September 2012
CIBER, Inc. @ Ford Motor Co. 1999 - September 2012
Jaguar Land Rover 2000 - 2010
Land Rover 1999 - 2010
Jaguar Land Rover North America, LLC 2001 - 2009
Skills
Oracle SQL, Suse, PHP, Adobe Creative Suite, MySQL, Visual Basic, Oracle, SQL, SDLC, Business Analysis, Visio, Software Project..., Agile Methodologies, SharePoint, UML, Project Management, Integration, Unix, Databases, Data Warehousing, Requirements Analysis, XML, Business Intelligence, Requirements Gathering, ITIL, Software Development, Testing, Systems Analysis, Enterprise Architecture
Education
Baker College of Clinton Township 2011 — 2016
Bachelor of Applied Science (BASc) - Cyber Defense, Cyber/Computer Forensics and Counterterrorism, 3.98 on a 4.0 scale
Oakland Community College 1980 — 1984
Associate of Science (AS), Systems Analysis and Design
St. John River District Hospital August 2011 - May 2012
Gongos Research August 2008 - March 2009
RDA Group September 2001 - August 2008
Blue Cross Blue Shield of Michigan September 2000 - September 2001
Skills
Survey Design, Customer Satisfaction, Market Research, Radiology, Focus Groups, Hospitals
Education
Baker College of Clinton Township 2009 — 2012
Associates of Applied Science, Radiologic Technology/Science - Radiographer, 3.92
Wayne State University 1995 — 2000
B.S., Marketing Management
Blue Cross Blue Shield of Michigan October 2012 - Present
Blue Cross Blue Shield of Michigan February 2010 - September 2012
Blue Cross Blue Shield of Michigan May 2008 - February 2010
Blue Cross Blue Shield of Michigan July 2006 - April 2008
West Bloomfield Parks and Recreation July 2004 - August 2006
Skills
Outlook, PowerPoint, Word, Excel, Internet Research, Access, Legal Writing, Legal Research, Mobile Technology, Leadership, Process Improvement, Employee Benefits, Health Insurance, HIPAA, Analysis, Healthcare, Customer Service, Microsoft Excel, Insurance, Strategic Planning, Team Building
Education
Baker College of Auburn Hills 2011 — 2016
Bachelor of Business Administration (B.B.A.), Management, 3.81
Baker College of Auburn Hills 2007 — 2013
Bachelor of Science in Legal Studies, ABA Approved, Legal Studies, General, 3.79 Magna Cum Laude
Baker College of Auburn Hills 2010 — 2011
Postbaccalaureate Certificate, Project Management and Planning, 3.81
Baker College of Auburn Hills 2006 — 2009
Associate of Business, Administrative Assistant / Secretary, 3.83 Magna Cum Laude
Central Michigan University 1996 — 2003
Bachelor of Science, History, Public Affairs
Anthem October 2012 - Present
Anthem February 2009 - October 2012
WellPoint May 2004 - February 2009
Anthem Bluecross & Blueshield January 1997 - May 2004
Anthem Blue Cross Blue Shield June 1995 - January 1997
Blue Cross Blue Shield of Michigan November 1989 - June 1995
Skills
HIPAA, Health Insurance, SDLC, Process Improvement, Healthcare Information..., Program Management, Business Analysis, Visio, Medicare, Requirements Gathering, Healthcare, Managed Care, Medicaid, Vendor Management, Customer Service, Insurance, Data Analysis, Integration
Education
Baldwin Wallace University 2000 — 2006
Bacholer, Computer Science
Blue Cross Blue Shield of Michigan
Skills
Health Insurance, Medicare, Process Improvement, Insurance, HIPAA, Healthcare, Business Process..., Change Management, Performance Management, Provider Relations, Team Building, Healthcare Management, Claims Management, Leadership Development, Call Centers, Hospitals, Managed Care, Six Sigma
Education
Baker College Center for Graduate Studies 2002 — 2004
MBA, Cum Laude, Business Administration - Leadership Studies
University of Detroit Mercy
BS, Health Services Administration
Deloitte Consulting February 2014 - Present
BryCo Associates, LLC January 2007 - Present
ValueOptions, Inc.® August 2011 - October 2013
Emblem Health April 2008 - August 2011
Blue Cross Blue Shield of Michigan April 2004 - February 2008
General Motors March 2000 - February 2004
EDS Group September 1997 - February 2000
Tek Systems 1997 - 2000
TRW 1996 - 1998
Skills
Vendor Management, Process Improvement, Program Management, Strategy, Project Management, Business Process..., Leadership, Strategic Planning, Healthcare, Insurance, Business Analysis, Change Management, SDLC, ITIL, Budgets, Managed Care, Healthcare Consulting, Healthcare Reimbursement, Healthcare Information..., Medicaid Managed Care, Payer Relations, Provider Relations, Provider Networks, Budget, Visio, Problem Solving, Integration, Team Leadership, Management, Cross-functional Team..., Business Process, Project Planning
Education
Baker College Business and Corporate Services
Bachelor of Science, Business Management
Walsh College of Accountancy and Business Administration
Master of Science, Information Technology
Blue Cross Blue Shield of Michigan September 2013 - Present
St. John Providence Health System April 2013 - May 2013
Bischer Technologies July 2008 - January 2012
Great Lakes Recycling June 2007 - June 2008
Skills
Medical Records, Medical Terminology, Medical Coding, Registered Health..., HIPAA, CPT, ICD-9, Confidentiality, Data Entry, Filing, Healthcare Information..., QuickBooks, Accounts Payable, Accounts Receivable, Inventory Management, Financial Reporting, Purchase Management, Expense Reports, Bank Reconciliation, Transportation..., Medical Billing, 10 Key
Education
Baker College of Clinton Township 2013 — 2015
Bachelor's degree, Health Services Administration
Baker College of Clinton Township 2011 — 2013
Associate of Applied Science Degree, Health Information/Medical Records Technology/Technician
CoStaff Services February 2014 - Present
Blue Cross Blue Shield of Michigan August 2010 - February 2014
KJ Group, LLC. February 2012 - June 2012
Securitas January 2010 - August 2010
Fraser High school 2003 - 2007
Skills
Employee Benefits, Benefits Administration, Employee Relations, Onboarding, Talent Acquisition, Applicant Tracking..., Human Resources, Recruiting, College Recruiting, Training, Technical Recruiting, Organizational..., Resume Writing, Vendor Management, Internet Recruiting
Education
Baker College Center for Graduate Studies 2007 — 2013
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Baker College Center for Graduate Studies 2007 — 2011
Associates, Human Resource Management
Blue Cross Blue Shield of Michigan September 2012 - Present
Open Dealer Exchange, LLC February 2012 - July 2012
Skills
Java Enterprise Edition, SOA, SDLC, SQL, Spring, Websphere
Education
Avinashilingam Institute for Home Science and Higher Education for Women
Bachelors Of Engineering, Bio Medical Instrumentation
Blue Cross Blue Shield of Michigan September 2006 - Present
Skills
Managed Care, HEDIS, HIPAA, Medicaid, Health Insurance, Disease Management, Health Policy, Medicare, Healthcare, Healthcare Consulting, Medicare Part D, Healthcare Information..., Utilization Management, PPO, HMO, Provider Relations, Health Care Reform, Healthcare Industry, Pharmacy Benefit...
Education
Baker College of Allen Park 2011 — 2016
Associate's Degree, Health Information/Medical Records Technology/Technician, 4.0
Central Michigan University 1981 — 1984
Master of Arts (M.A.), Management and Supervision, Concentration: Health Care Administration
Wayne State University 1977 — 1981
Bachelor of Science, Registered Nursing/Registered Nurse
Xerox Human Resources Outsourcing Solutions July 2014 - Present
Zadok, LLC June 2009 - Present
Xerox Corporation July 2013 - August 2014
Blue Cross Blue Shield of Michigan July 1991 - June 2009
Blue Cross Blue Shield of Michigan July 1991 - June 1998
Blue Cross Blue Shield of Michigan January 1984 - July 1990
Skills
Cross-functional Team..., Marketing Strategy, Process Scheduler, Customer Satisfaction, Team Building, Strategic Planning, Claims Resolution, Medical Billing, Workforce Planning, Healthcare Portal..., Open Enrollment SME, Claim, Access, System Administration, Health Insurance, Healthcare, Medicare, Insurance, Customer Service
Education
Northwood University - Richard DeVos Graduate School of Management 2006 — 2009
Masters of Business Administration, Business Management
Baker College of Clinton Township
Associate of Science (A.S.), Computer and Information Sciences and Support Services, 3.3
Wayne State University
Bachelor of Science, Criminal Justice
Blue Cross Blue Shield of Michigan
Skills
SDLC, Team Leadership, SharePoint, Visio, Process Improvement, Team Building, IT Management, Microsoft Excel, Cross-functional Team..., Requirements Analysis, Requirements Gathering, Microsoft Office, Management, Customer Service, Program Management, Business Analysis, Business Process..., Strategic Planning, Vendor Management
Education
Baker College of Clinton Township
Bachelor's Degree, Business Administration and Management, General
Macomb Community College
Associate's Degree, Computer Programming
Blue Cross Blue Shield of Michigan December 2005 - March 2010
Blue Cross Blue Shield of Michigan December 1977 - April 2009
Skills
Microsoft Office, PowerPoint, Excel, Data Entry, Recording, Customer Service, Expense Reporting, PeopleSoft, People Skills
Education
Baker College of Auburn Hills 2011 — 2013
FR Enterprises April 2011 - Present
Blue Cross Blue Shield of Michigan November 1992 - February 2012
ValueOptions September 1988 - November 1992
Skills
Strategic Planning, Event Management, Public Relations, Marketing, Customer Service, Team Building, Marketing Strategy, Public Speaking, Leadership, Sales Management, Event Planning, Coaching, Microsoft Office, Sales, Customer Satisfaction, Account Management, Program Management, New Business Development, Social Media, Community Outreach, Process Improvement, Microsoft Word, Operations Management, Fundraising, Sales Process, Nonprofits, PowerPoint, Negotiation, Project Management, Research, Program Development, Selling, Budgets
Education
Baker College Business and Corporate Services
BBA, Marketing
Blue Cross Blue Shield of Michigan August 1979 - Present
Skills
Quality Center, ISO 9000, Health Insurance, Medicare, Quality Auditing, Quality Assurance, HIPAA, Process Improvement, User Acceptance Testing, Quality Management, Product Quality, Software Documentation, Team Building, Customer Service, Microsoft Office, Public Speaking, Leadership Development
Education
Baker College Business and Corporate Services 2006 — 2011
Business Administration and Management, General
Oakland Community College
Associate's degree
Blue Cross Blue Shield of Michigan October 2001 - Present
Blue Cross Blue Shield of Michigan January 1998 - September 2001
Blue Cross Blue Shield of Michigan January 1990 - December 1998
Par Plan January 1989 - December 1990
Skills
Medical Coding, CPT (Current Procedural..., Microsoft Excel, Microsoft Word, Access, PowerPoint, IMSD Systems Testing, HIPAA, Accounts Payable, Budget, Budgets, Accounts Receivable, Financial Reporting, Analysis, Accounting, General Ledger, Auditing, Management, PeopleSoft, Insurance, Financial Analysis, Spreadsheets, Data Analysis, Account Reconciliation, Finance, Employee Benefits, Process Improvement, Variance Analysis, Program Management, Claim, Team Leadership, Internal Controls, Project Planning, Risk Management, Strategic Planning, Health Insurance, Claims Resolution, HMO, PPO, Medicare, Claims Management, Provider Relations, Claim Investigation, Medicare Part D, Medicaid, Claims Handling, Health Savings Accounts, Managed Care, Medicare/Medicaid..., Network Development
Education
Baker College Center for Graduate Studies 2001 — 2003
Master's degree, Business Administration and Leadership
Marygrove College 1980 — 1984
Bachelor of Arts (B.A.), Business Administration and Management, General
Baker College
MBA
Marygrove College
BA, Business Administration
Blue Cross Blue Shield of Michigan January 1991 - Present
Warren, Michigan October 1978 - June 1987
Skills
Visio, ACL Audit Software, PowerPoint, Excel, Word 2010, Preparation of..., Develop Audit Programs, Identify Risks for Audit, Budget Development, Financial Statement..., Audit report development, Medicare Compliance..., Journal Entry on...
Education
Baker College Center for Graduate Studies 1997 — 2000
Master of Business Administration (M.B.A.), Accounting
Wayne State University 1972 — 1978
Bachelor of Business Administration (B.B.A.), Accounting
Wayne State University 1972 — 1977
Bachelor of Science, Accounting
Blue Cross Blue Shield of Michigan January 2012 - Present
Skills
Requirements Analysis, SAS, Analysis, Visio, Process Improvement, Data Analysis, SDLC, Business Analysis, Business Process..., Requirements Gathering, Access, Software Documentation, Business Process, SharePoint, Vendor Management, Risk Management, MS Project, Databases, Quality Assurance, Data Warehousing, Business Intelligence, Analytics, Systems Analysis, Business Requirements
Education
Baker College of Clinton Township 2012 — 2015
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Baker University 2012 — 2015
Bachelor's degree, Business Administration and Management, Human Resources, 3.7
Total Health Care October 2008 - Present
Blue Cross Blue Shield of Michigan April 2001 - December 2007
Skills
Well versed with, Medical Records, Medical Billing, Medical Terminology, Medicaid Managed Care, HMO
Education
Baker College Business and Corporate Services
Business Administration and Management, General
Davenport University-Eastern Region
Blue Cross Blue Shield of Michigan January 2011 - Present
Magna International August 1997 - July 2009
Skills
Microsoft Office, Customer Service, Microsoft Word, Health Insurance, Outlook, Data Entry, HIPAA, Insurance, Healthcare, Healthcare Information..., Medical Records, Team Building, Medical Terminology, Critical Thinking, PowerPoint
Education
Baker College of Muskegon 2010 — 2013
Bachelor of Health Services Administration
Baker College of Muskegon 2010 — 2012
Associates of Applied Science, Medical Insurance Coding Specialist/Coder
Blue Cross Blue Shield of Michigan January 2014 - Present
Education
Northwood University 2004 — 2009
Bachelor's Degree, Business Management, 3.0
Baker College of Clinton Township 1999 — 2002
Associate's Degree, HR Management, 3.0
Blue Cross Blue Shield of Michigan September 2006 - Present
Skills
Management, Process Improvement, Business Analysis, Customer Service, Microsoft Office, Leadership, Strategic Planning, Project Management, Program Management, Microsoft Excel, Insurance
Education
Baker College Business and Corporate Services 2012 — 2014
Bachelor of Business Administration (BBA)
Cleary University
Baker College, Business Administration and Management, General
NASCO October 2007 - Present
The Judge Group May 2007 - October 2007
Consultant for EMC August 2006 - October 2007
EMC August 2006 - October 2007
Analysts International September 2006 - December 2006
Molina Healthcare of Michigan, Inc November 1999 - July 2006
Molina Healthcare of Michigan September 1999 - July 2006
Molina Healthcare of Michigan, Inc November 2001 - February 2005
Insurance Overload Systems September 1999 - November 1999
Blue Cross Blue Shield of Michigan June 1997 - June 1999
Skills
Business Process..., Information Technology, Analysis, Project Management, Testing, Consulting, Training, Business Analysis, Requirements Analysis
Education
Walsh College 2001 — 2003
Master of Science Degree, Business Information Technology
Walsh College 2001 — 2003
Master of Science, Business Information Technology
Baker College of Clinton Township 1999 — 2001
Bachelor Degree in Business, Business Leadership
Blue Cross Blue Shield of Michigan
Skills
Microsoft Office, Microsoft Excel, Customer Service, Analysis, Business Analysis, Management, Data Analysis, Leadership, Project Management, Process Improvement, Quality Auditing
Education
Baker College of Allen Park 2010 — 2012
Bachelor of Arts (B.A.), Accounting, 3.1
Wayne County Community College District 2000 — 2007
Associatates in Applied Science, Accounting, 3.0