Blue Cross Blue Shield of Michigan
Industry: Nonprofit organization
DescriptionBlue Cross Blue Shield of Michigan is an independent licensee of Blue Cross Blue Shield Association. Currently it is headquartered in 600 E. Lafayette Blvd. in downtown Detroit. Headquarters: Detroit, Michigan, United States Founded: 1929 Type of business: Independent Subsidiaries: Accident Fund, LifeSecure Insurance Company,
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3,982 Blue Cross Blue Shield of Michigan employees in database. Find out everything there's to know about Blue Cross Blue Shield of Michigan employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Blue Cross Blue Shield of Michigan Employees
Blue Cross Blue Shield of Michigan January 2012 - Present
Skills
Microsoft Excel, Insurance, Outlook, Software Documentation, Process Improvement, Customer Service, Employee Benefits, Leadership, Health Insurance, Microsoft Office, Business Analysis, Analysis, Training, Access, Visio
Education
Northwood University 2001 — 2003
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Dell October 2011 - July 2013
Blue Cross Blue Shield of Michigan December 2006 - January 2010
MetLife March 1994 - December 2004
Skills
Finance, Accounting, Financial Analysis, Financial Reporting, Forecasting, Sarbanes-Oxley Act, Process Improvement, Financial Modeling, Strategic Financial..., Internal Controls, Variance Analysis, Analysis, Insurance, Management, Customer Service, Team Building, Marketing, Leadership
Education
Northwood University
Bachelor of Business Administration (BBA)
QuikSig Notary Signing Service May 2014 - Present
Visions of Progress August 2010 - Present
Winner's Circle Enterprises May 2010 - Present
Blue Cross Blue Shield of Michigan December 2006 - Present
Russell Street Missionary Baptist Church December 2006 - Present
Skills
Public Speaking, Event Planning, Public Relations, Fundraising, Social Media, Nonprofits, Leadership, Newsletters, Community Outreach, Facebook, Community Development, Microsoft Office
Education
Northwood University 2002 — 2006
B.A., International Business
University of Detroit Jesuit 1996 — 2002
M.W. Prince Hall Grand Lodge of Michigan, Free and Accepted Masons, District#2...Capstone #30
Mason, Geometry
Blue Cross Blue Shield of Michigan August 2014 - November 2014
Detroit Zoological Society May 2014 - June 2014
Walter P. Chrysler Museum January 2005 - March 2014
DaimlerChrysler October 2002 - January 2005
Engage Energy America LLC October 2000 - October 2002
Virginia Power Energy Marketing December 1997 - December 1999
Skills
Continuous Improvement, Project Management, Event Management, Event Planning, Program Management, Logistics Management, Analytics, Business Development, Customer Service..., Team Building, Process Management, Budgets, A/V systems, Operations Management, Volunteer Management, Quote Preparation, Invoice Processing, Cash Management, Automotive, Manufacturing...
Education
Northwood University 2000 — 2002
Bachelor's degree, Business Administration and Management, General, 3.71
Blue Cross Blue Shield of Michigan May 2014 - Present
Blue Cross Blue Shield of Michigan September 2013 - April 2014
Perennial Financial July 2011 - October 2013
State of Michigan July 2010 - July 2011
Skills
Mortgage Banking, Microsoft Excel, Credit, FHA, FHA financing, Team Building, Underwriting, Leadership, Mortgage Lending, Loans, Retirement, Mutual Funds, Real Estate, Banking, Investments, Consumer Lending, Financial Analysis, Loan Origination, Strategic Financial..., Risk Management, Customer Service, Sales, Management, Insurance, Strategic Planning, Microsoft Office, Health Insurance, Account Management, Employee Benefits
Education
Northwood University - Richard DeVos Graduate School of Management 2013 — 2014
Master of Business Administration (M.B.A.), Business Administration
Northwood University 2010 — 2012
Bachelor's degree, Business Management
Blue Cross Blue Shield of Michigan October 2013 - Present
Romano Stancroff PC February 2010 - April 2013
Consumer Legal Services November 2008 - February 2010
Skills
Pleadings, Depositions, Product Liability, Legal Writing, Hearings, Motions, Legal Documents, Document Drafting, Legal Issues, Mediation, Commercial Litigation, Litigation, Courts, Civil Litigation, Trials, Appeals, Lexis, Arbitration, Dispute Resolution, Property Law, Westlaw, Legal Assistance, Trial Practice, Torts, Microsoft Office
Education
Oakland University 2000 — 2003
Bachelor of Arts (B.A.), Political Science and Government
Oakland Community College 2006 — 2008
Paralegal Certificate Program, Paralegal
Blue Cross Blue Shield of Michigan January 2012 - Present
Motovicity Distribution August 2011 - January 2012
Group Associates, Inc. January 2011 - August 2011
Group Associates, Inc. January 2010 - January 2011
Group Associates May 2008 - December 2009
Skills
Microsoft SQL Server, Microsoft Excel, Healthcare Information..., User Acceptance Testing, Data Quality Assurance, Data Analysis, Benefits Administration, EDI, Project Management, Business Intelligence, Integration, HIPAA, Ad Hoc Reporting, Technical Documentation, SSIS, Microsoft Office 2007, Solution Implementation, Public Speaking, Process Improvement, Analysis, Access, SQL, Quality Assurance, Visual Studio, Visual Basic, SharePoint, Employee Benefits, Informatics, Databases, Testing, Requirements Analysis, Requirements Gathering, Troubleshooting
Education
Oakland Community College
Computer Information Systems
University of Michigan-Dearborn
Business Administration
Comerica Bank March 2011 - Present
BlackBox Software, Inc September 2000 - Present
eRaise June 2013 - August 2013
ProfitsRun December 2012 - February 2013
Cengage Learning (Gale) June 2009 - March 2011
Blue Cross Blue Shield of Michigan October 2008 - June 2009
Campbell-Ewald June 2008 - October 2008
Budco October 2007 - June 2008
EDS July 2005 - October 2007
R L Polk November 2004 - July 2005
Skills
Agile Methodologies, Test Driven Development, Spring, Java, Continuous Integration, SOA, Java Enterprise Edition, Software Development, Web Applications, SDLC, Mentoring, Maven, Design Patterns, SQL, Oracle, JUnit, Web Development, Continuous Delivery, TDD, Coaching, Pair Programming, Linux, SOAP, Ant, Scrum, Software Design, EJB, Agile Project Management, JBoss Application Server, Enterprise Software, Hibernate, Software Engineering, OOP, Open Source, Refactoring, Ruby, Mac OS X, Jenkins, Extreme Programming, Struts, Subversion, Architecture, Tomcat, Continuous Deployment, Kanban, BDD, OS X, Eclipse, Spring Framework
Education
Oakland Community College 1994 — 2002
Associate's, Applied Science in Computer Information Systems
Blue Cross Blue Shield of Michigan August 2015 - Present
Wayne State University Physician Group October 2013 - August 2015
RiteStep Rehab Solutions June 2013 - October 2013
Law Offices of Barry F. Lakritz September 2006 - September 2007
Skills
Teaching, Research, Microsoft Word, Microsoft Office, Microsoft Excel, Healthcare, Customer Service, Marketing, Event Management, Training, Healthcare Management, Time Management, Hospitals, Team Building, Recruiting, Sales, Leadership Development, Leadership
Education
University of Phoenix-Michigan Campus 2013 — 2015
Master of Health Administration, Health/Health Care Administration/Management
University of Michigan 2008 — 2011
Bachelors of Arts, English/Communication
Oakland Community College 2003 — 2006
Liberal Arts, Liberal Arts and Sciences/Liberal Studies
Odyssey Hospice
UnitedHealthcare December 2009 - June 2012
Verizon Wireless March 2007 - June 2008
Blue Cross Blue Shield of Michigan June 2000 - May 2005
Skills
Creative Writing, Editing, Copywriting, Proofreading, Customer Relations, Outstanding Customer..., Travel Planning, Internet Research, Career Services, Customer Service, Blogging, Online Research, Social Media, Social Networking, Storytelling, Data Entry, Copy Editing, Published Author, Facebook, Newsletters, Resume Writing, Call Centers, Creative Communicator, Publishing, Career Counseling
Education
Cass Technical High School 1991 — 1995
State Endorsed Diploma, Human Development, Family Studies, and Related Services
Oakland Community College
Blue Cross Blue Shield of Michigan September 2014 - Present
Blue Care Network of Michigan January 2011 - September 2014
Blue Care Network of Michigan December 2005 - January 2011
Blue Care Network of Michigan March 1999 - December 2005
Christopher J. Mazure, D.O., Internal Medicine June 1990 - March 1999
Skills
Business Analysis, Requirements Gathering, Requirements Analysis, Business Requirements, Process Improvement, Document Management, Project Management, Software Documentation, Data Analysis, Microsoft Excel, SharePoint, Databases, Access
Education
Wayne State University 1992 — 1997
Bachelor of Arts (BA), Anthropology
Oakland Community College 1989 — 1991
The Outer Drive July 2014 - Present
Grosse Pointe News December 2012 - Present
Boxscorenews.com June 2011 - Present
Blue Cross Blue Shield of Michigan May 2014 - August 2014
Rant Sports December 2013 - April 2014
Brooklyn Rooftops March 2013 - March 2014
MLive.com May 2012 - September 2013
InsideOut Literary Arts January 2009 - July 2013
Sports Media 101 February 2013 - June 2013
Blue Cross Blue Shield of Michigan May 2012 - January 2013
Skills
Blogging, Writing, Social Networking, Editing, Sports, Public Speaking, News Writing, Creative Writing, Final Cut Pro, Photoshop, Photography, Social Networking Sites, Feature Articles, Copywriting, Facebook, Social Media, Twitter, Team Leadership, Attention To Detail, Determined, PowerPoint, Word, Microsoft Office, Excel, Video Editing, Leadership, Press Releases, Journalism, Public Relations, Research
Education
Wayne State University 2010 — 2014
English and Journalism
Oakland Community College 2009 — 2010
University Of Detroit Jesuit HS 2005 — 2008
Dunham's Sporting Goods November 2011 - May 2014
Alaska Sportsfishing Adventures June 2006 - June 2011
Perot Systems Government Services October 2005 - February 2006
Blue Cross Blue Shield of Michigan March 1993 - June 2005
Skills
Customer Service, Tier II, Superior written &..., Written Correspondence, Inquiries, Microsoft Applications, Typing, Multi-tasked, Computer-savvy, Administration
Education
Grand Blanc High School 1979 — 1983
Graduate, General Studies
Oakland Community College
Phi Beta Sigma Fraternity Inc April 2015 - Present
Blue Cross and Blue Shield of Michigan June 1985 - Present
Blue Cross Blue Shield of Michigan November 2007 - June 2013
Blue Cross and Blue Shield of Michigan May 2007 - November 2007
Blue Cross Blue Shield of Michigan May 2005 - May 2007
Blue Cross Blue Shield of Mich. May 2002 - May 2005
Blue Cross Blue Shield of Michigan 2000 - 2002
Blue Cross Blue Shield of Michigan 1999 - 2000
Blue Cross Blue Shield of Michigan 1985 - 1990
Blue Cross Blue Shield of Michigan 1985 - 1990
Skills
Business Systems..., User Acceptance Testing, Microsoft Office, Process Improvement, Business Analysis, Leadership, Testing, SDLC, Requirements Analysis, Business Requirements, Healthcare, Account Management, Vendor Management, MS Project, Access, Resource Management, DB2, Analysis, Business Process..., Project Management, SQL, Systems Analysis, Health Insurance, Marketing, Human Resources, Software Project..., PMO, Training, Insurance, Healthcare Information..., Data Analysis, Mainframe, EDI, Cross-functional Team..., Customer Service, Employee Benefits, Mentoring, Requirements Gathering, Business Process, Policy, IT Strategy, Databases, Team Leadership, HIPAA, Quality Assurance, Change Management, Business Intelligence, SharePoint, Visio, PMP
Education
Northwood University 2004 — 2006
BBA, Business
Wayne County Community College
Associates of Arts, Liberal Arts
Murray Wright High School 1979 — 1982
Blue Cross Blue Shield of Michigan July 2012 - Present
Blue Cross Blue Shield of Michigan October 2007 - July 2012
Richard E. Hanton & Associates April 2002 - September 2006
Skills
Consumer Directed..., Employee Benefits, Health Savings Accounts, HRA, Health Insurance, FSA, Insurance, Claim, Consumer Healthcare, Medicare, Medicare Part D, Customer Service, Training
Education
Madonna University 2000 — 2002
Bachelors degree, Psychology
Oakland Community College 1996 — 1999
Associate's degree, Social Work
Blue Cross Blue Shield of Michigan July 2013 - Present
Teleperformance, USA January 2013 - Present
Walgreens Specialty Pharmacy August 2010 - January 2013
PSCU Financial Services March 2010 - August 2010
Skills
Troubleshooting, Computer Hardware, Call Centers, Technical Support, Windows 7, Networking, Routers, Customer Service, Windows, XP, Computer Repair, Network Administration, Microsoft Office, Active Directory, TCP/IP, Wireless Networking, Switches, A+ Certified, Windows Server, Customer Satisfaction
Education
Northwood University
US Farathane May 2014 - Present
Blue Cross Blue Shield of Michigan January 2013 - January 2014
Blue Cross Blue Shield of Michigan January 2013 - May 2013
Quicken Loans June 2012 - October 2012
Skills
College Recruiting, Applicant Tracking..., Technical Recruiting, Resume Writing, Talent Acquisition, Recruiting, Employee Relations, Customer Service, Onboarding, Internet Recruiting, Screening Resumes, Screening, Corporate Recruiting, Benefits Negotiation, Sourcing, HRIS, Job Fairs, Human Resources, Talent Management, Microsoft Office, Leadership, Performance Management, Coaching, Interviews, Hiring, Benefits Administration, Training, Employee Training, Temporary Placement, Employee Benefits, Contract Recruitment, Workforce Planning, New Hire Orientations, Succession Planning, Taleo, Call Centers, Employee Engagement, PeopleSoft, Staffing Services
Education
Oakland University 2012 — 2015
Masters of Training and Development, Human Resources Development
Northwood University 2006 — 2010
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Blue Cross Blue Shield of Michigan May 2014 - Present
Blue Cross Blue Shield of Michigan March 2012 - May 2014
Strategic Staffing Solutions August 2010 - March 2012
Faith Lutheran Church August 2003 - September 2011
ACN June 2008 - August 2010
DPM Consulting Firm June 2008 - October 2008
ACN, Inc May 2002 - June 2008
Personnel Systems, Inc. February 2002 - April 2002
Shindel May 2000 - July 2001
Skills
SQL, Business Objects, Microsoft Excel, Microsoft Word, Microsoft Access, Outlook, Visio, PowerPoint, MS Project, SharePoint, SAS, Data Analysis, Team Leadership, Program Management, Analysis
Education
Walsh College of Accountancy and Business Administration 2011 — 2013
Program Management
Walsh College 1997 — 2001
Bachelors, Business Administration, Accounting minor
Oakland Community College 1994 — 1997
Associates, Business Administration, Accounting minor
Veolia, North America Industrial Services April 2015 - Present
OpTech August 2014 - January 2015
Weldon Enterprise Global IT September 2013 - July 2014
PITSS America LLC June 2010 - September 2012
Normans Jewelry and Loan December 2008 - June 2010
The Mergis Group April 2007 - October 2008
Miniature Precision Components January 2005 - April 2007
KELLY HRfirst, Division of Kelly Services February 2004 - October 2004
NATIONWIDE INSURANCE, PLISKOW AGENCY 2003 - 2004
Blue Cross Blue Shield of Michigan June 1997 - October 2002
Skills
Leadership Development, Market Research, Customer Relations, Direct Sales, Employee Relations, Technical Recruiting, Client Retention, Coaching, New Business Development, Negotiation, Program Development, Program Management, Process Improvement, Creative Problem Solving, Interviewing, Mentoring, Focus On Results, Group Presentations, Strategic Planning, Strategic Sourcing, Training & Development, Customer Development, Results Oriented, Talent Acquisition, Applicant Tracking..., Sourcing, Account Management, Hiring, Vendor Management, Team Building, Team Leadership, Organizational..., PeopleSoft, Talent Management, Full-cycle Recruiting, Cold Calling, Building Relationships, Compensation, Change Management, Vendor Relations, HR Consulting, Problem Solving, Benefits, Lead Generation, Recruiting, Deferred Compensation, CRM, Employee Benefits, Customer Service, Interviews
Education
Oakland University 1978 — 1981
BS
Blue Cross Blue Shield of Michigan 2015 - Present
Blue Cross Blue Shield of Michigan June 2014 - Present
TPI September 2011 - July 2014
HP February 2001 - August 2011
Ajilon October 1999 - March 2001
Preferred Solutions 1997 - 1999
St. John Health System 1993 - 1996
Skills
IT Governance, Contract Management, Vendor Management, Governance, Program Management, Outsourcing, Business Process..., Management, Strategy, Cross-functional Team..., Change Management, Process Improvement, Leadership, PMO, Consulting
Education
Northwood University
BBA, Management Information Systems, General
The George Washington University
Masters Certificate, Project Management
Search Optics March 2015 - Present
Search Optics January 2014 - Present
Quicken Loans January 2013 - January 2014
Quicken Loans February 2010 - January 2013
Fathead LLC September 2009 - February 2010
The Bartech Group July 2009 - September 2009
Midland Center for the Arts August 2008 - May 2009
Blue Cross Blue Shield of Michigan May 2008 - August 2008
Skills
Online Marketing, Social Media Marketing, Affiliate Marketing, Analytics, Marketing Strategy, SEM, Advertising, Web Analytics, PPC, Facebook, Online Advertising, Digital Marketing
Education
Northwood University 2005 — 2009
B.B.A, Advertising, Marketing and Management
HealthPlus of Michigan November 2014 - Present
Environmental Services September 2014 - October 2014
Retail May 2014 - September 2014
Blue Cross Blue Shield of Michigan 2010 - 2013
Blue Cross Blue Shield of Michigan 2007 - 2010
Blue Cross Blue Shield of Michigan 1999 - 2007
Skills
Employee Benefits, Medicare, Health Insurance, Insurance, Medicare Part D, Analysis, HMO, PPO, Strategic Planning, Auditing, Managed Care, Process Improvement, Data Analysis, Medical Billing, Marketing Strategy, Medicaid, Healthcare, Health Savings Accounts, Health Care Reform, Microsoft Excel, Sales Operations, Commercial Insurance, HIPAA, SharePoint, Microsoft Office, Benefits Administration, Healthcare Reimbursement, CRM, Medicare Advantage, Microsoft Word, Access Database, Group Medical, Customer Service, Call Centers, Health Policy, Sales Support Tools, Team Building, Managing Agents, Internal Audit, Medical Underwriting, User Acceptance Testing, Marketing Analytics, Healthcare Consulting, Account Servicing, Marketing Communications, NASCO, Medco, CRM databases, Program Development, Business Process...
Education
University of Michigan 2003 — 2007
Candidate: Bachelor of Arts, General Studies with Health Administration Specialization
Oakland Community College
Associate's degree, General Studies
Blue Cross Blue Shield of Michigan August 2008 - October 2012
Venture Resources December 2008 - June 2011
Kohl's Department Stores August 2003 - December 2008
IKON Office Solutions March 1998 - December 2002
Skills
Business Analysis, Motivation, Team Building, Employee Training, Leadership Development, Creative Solutions, Optimization, Microsoft Office
Education
Oakland Community College
Associate of Arts (A.A.)
Blue Cross Blue Shield of Michigan July 2013 - Present
Witzke Berry PLLC November 2012 - March 2013
Cardelli, Lanfear, & Buikema June 2011 - May 2012
May Simpson & Strote, P.C. August 2009 - May 2011
May, Simpson & Strote PC January 2011 - February 2011
McDonald's September 2000 - August 2007
Skills
Legal Research, Customer Service, Legal Issues, Appeals, Legal Writing
Education
Thomas M. Cooley Law School 2014 — 2017
Oakland Community College 2010 — 2011
Post-Bachelor Certificate, Paralegal
University of Michigan-Dearborn 2008 — 2009
BA, Political Science
Tenet Healthcare, Harbor Health Plan June 2015 - Present
Team Beachbody July 2014 - Present
Centria Healthcare March 2015 - Present
Blue Cross Blue Shield of Michigan October 2014 - March 2015
Crittenton Hospital Medical Center August 2014 - September 2014
McLaren Homecare Group March 2014 - June 2014
Detroit Medical Center - Sinai Grace Hospital (Expedient Medstaff) September 2013 - December 2013
McLaren Flint August 2013 - September 2013
Henry Ford Health System (Expedient Medstaff) June 2012 - August 2013
Molina Healthcare October 2010 - May 2012
Skills
Nursing, Case Management, Critical Care, Managed Care, Documentation, Computer Proficiency, Communication Skills, Organization &..., Utilization Management, Medicaid, Medicare, Inpatient, Healthcare Management, BLS, Acute Care, Medical/Surgical, Telemetry, Utilization Review, Quality Improvement, Emergency Room, Palliative Care, Medical Case Management, Case Managment, Healthcare, Hospitals, EMR, PALS, Patient Safety, Clinical Research, Patient Education, HIPAA, Physicians, Medicine, Healthcare Information..., Medical-Surgical
Education
University of Michigan 2012 — 2015
RN to BSN, Family Practice Nurse/Nursing
Oakland Community College 2002 — 2005
Associate's Degree, Nursing
Blue Cross Blue Shield of Michigan March 2010 - Present
Chrysler November 2004 - November 2008
Collins & Aikman March 2002 - November 2004
General Motors October 1990 - March 2002
Skills
Lean Manufacturing, Continuous Improvement, Root Cause Analysis, Value Stream Mapping, Six Sigma, Automotive, Kaizen, Toyota Production System, 5S, Manufacturing, Manufacturing..., Process Improvement, FMEA, Operations Management, Cross-functional Team..., Leadership, Training, Team Building
Education
Northwood University 1980 — 1981
Spring Arbor University
BA, Management & Organizational Development
University of Michigan-Dearborn
Confidential July 2013 - Present
Abrazo Health October 2012 - July 2013
Express Scripts July 2011 - October 2012
Blue Cross Blue Shield of Michigan November 2005 - July 2011
Blue Cross Blue Shield of Michigan November 2005 - July 2011
Blue Cross Blue Shield MI - UAW Local 1781 2005 - July 2011
Blue Cross Blue Shield of Michigan October 2008 - April 2009
Northwest Michigan Works! May 2002 - January 2005
The Home Depot - Special Order Center January 1996 - November 2001
Skills
Insurance, Business Analysis, Process Improvement, Customer Service, Requirements Analysis, Risk Management, SDLC, Vendor Management, Call Centers, Project Management, Team Management, Change Management, Management, SQL, Health Insurance, Training, Analysis, ITIL, Microsoft Office, General Insurance
Education
Oakland Community College
Associate of Arts and Sciences (A.A.S.), Health/Health Care Administration/Management
Spring Arbor University
Bachelor of Business Administration (BBA), Management and Organizational Development
Blue Cross Blue Shield of Michigan February 2012 - Present
Blue Cross Blue Shield of Michigan August 2007 - December 2012
Hunt and Associates I, Inc May 2005 - April 2007
Skills
Health Insurance, Typing, Fast-paced, Adaptability, Always Punctual, Fast Learner
Education
Wayne State University 2011 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.6
Oakland Community College 2007 — 2011
Associates, Business Administration, 3.5
Rochester Institute of Technology 1998 — 2000
Blue Cross Blue Shield of Michigan December 2007 - Present
Skills
Insurance, Employee Benefits, Health Insurance, Benefits Administration, Healthcare, Call Center, Process Improvement, Training, Medicare, Leadership, Account Management, Marketing, Employee Relations, Strategic Planning, Budgets, Call Centers, Management, Customer Retention, Customer Satisfaction, Human Resources, Sales, Team Building, Vendor Management
Education
Wayne State University 2005 — 2008
MBA
Northwood University 1991 — 1995
BBA
GE Capital May 2011 - March 2012
Accretive Solutions April 2010 - June 2011
Comerica Incorporated January 2006 - January 2009
ISACA Detroit Chapter 1999 - 2009
Blue Cross Blue Shield of Michigan August 1998 - January 2006
Henry Ford Health System 1996 - 1998
Detroit Medical Center Grace Hospital 1993 - 1996
Blue Cross Blue Shield of Michigan 1991 - 1993
Skills
Insurance, Auditing, Management, Security, Internal Audit, Governance, Sarbanes-Oxley Act, IT Audit, Financial Risk, External Audit, Sarbanes-Oxley, Business Intelligence, Risk Assessment, Internal Controls, Risk Management, Accounting System, Process Improvement, Information Security, COSO, Accounts Payable, COBIT, Information Technology, Outsourcing, Enterprise Risk...
Education
Walsh College 1987 — 1990
Bachelors of Accountancy, Accounting and Computer Science
Oakland Community College 1983 — 1986
Associate Degree of Computer Science, Computer Programming, Accounting
Harbor Health Care, Humana June 2002 - Present
Blue Cross Blue Shield of Michigan January 2014 - February 2015
Skills
Licensed Life & Health..., Licensed Property &..., Customer Service, Health Insurance, Coaching, Employee Benefits, Small Business, Training, Leadership Development, Term Life Insurance, Disability Insurance, Team Building, Whole Life, Life Insurance
Education
Northwood University 1989 — 1994
Bachelor of Arts, Business Administration
Northwood University
Damsel In Defense December 2014 - Present
Blue Cross Blue Shield of Michigan September 2014 - Present
Soul Purpose December 2007 - Present
Strategic Staffing Solutions October 2011 - September 2014
VisionIT August 2011 - October 2011
Strategic Staffing Solutions November 2010 - July 2011
CIBER March 2010 - November 2010
HP Services January 2008 - February 2010
Electronic Data Systems January 2008 - February 2010
Hewlett-Packard January 2008 - February 2010
Skills
ITIL, PMP, Documentation, Requirements Analysis, Certified Project..., PMO, Program Management, Process Improvement, Vendor Management, Business Analysis, Change Management, Team Building, Project Planning, Customer Relations, Visio, Process Engineering, Problem Solving, MS Project, Budgeting, SDLC, Quality Assurance, Risk Management, Planning, Strategic Planning, Business Process..., Software Project..., Mentoring, Negotiation, Customer Service, Access, Contract Negotiation, Lotus Notes, Coaching, Data Warehousing, Microsoft Office, Excel, Outlook, Business Process, Word, Team Leadership, Project Portfolio..., SharePoint, Analysis, Team Management, Project Implementation, Requirements Gathering, Resource Management, PowerPoint, Vendor Relations, Project Management
Education
Northwood University 2013 — 2015
Bachelor’s Degree, Health/Health Care Administration/Management, 3.9
New Horizons Learning Center 2009 — 2009
ITIL Foundations - Level 3 Certification
Project Management Institute 2004 — 2004
Wayne State University 1999 — 2001
Cheetah Learning
Project Management, Cheetah Certified Project Manager
Rochelle M
Blue Cross Blue Shield of Michigan October 2014 - Present
Blue Cross Blue Shield of Michigan April 2012 - Present
Blue Cross Blue Shield of Michigan May 2012 - Present
Blue Cross Blue Shield of Michigan June 2008 - October 2014
Blue Cross Blue Shield of Michigan May 2008 - June 2011
Blue Cross Blue Shield of Michigan September 2009 - January 2010
Wayne State University 2006 - 2010
Blue Cross Blue Shield of Michigan May 2009 - August 2009
Vector Marketing January 2009 - March 2009
Blue Cross Blue Shield of Michigan June 2008 - August 2008
Skills
Visual Basic, Microsoft Excel, SharePoint, Access, Process Improvement, Visio, Analysis, Databases, Analytics, Budgets, HIPAA, Healthcare, Insurance, Microsoft Office, Outlook, PowerPoint, Strategy, Team Leadership
Education
Wayne State University 2006 — 2010
Bachelor of Science, Honors Finance
Wayne State University 2006 — 2010
Bachelors of Science, Business Administration; Finance
Oakland Community College
AudaExplore December 2013 - Present
General Electric July 2010 - July 2013
Blue Cross Blue Shield of Michigan September 2008 - June 2010
DPM Consulting Services July 2007 - July 2008
Ford Motor Company June 2004 - February 2007
Ford Motor Company June 2004 - February 2007
Ford Motor Company April 1998 - May 2004
Ford Motor Company April 1997 - May 2004
Ford Motor Company 1994 - 1996
National TechTeam 1992 - 1994
Skills
Solaris, Disaster Recovery, Red Hat Linux, ITIL Certified, Access Control, Integration, AIX, Unix Shell Scripting, Python, Opsware, QA Testing, Test Automation, System Architecture, HP-UX, ITIL Process..., Server Automation, Linux Server, Autonomic Computing, Application Packaging, Vendor Management, Kaizen, Linux System..., Oracle Enterprise Linux, Unix Operating Systems, UNIX utilities, Unix Security, Kerberos, Server Administration, Perl Script, Automount, Tools Developer, Java, Quality Assurance, Troubleshooting, Shell Scripting, System Administration, Operating Systems, Oracle, Security, High Availability, Unix, ITIL, Data Center, VMware, Linux, Virtualization, Servers
Education
Oakland University 1985 — 1988
Master's degree, Computer Science
University of Michigan 1983 — 1985
Bachelor's degree, Geology
Oakland Community College 1980 — 1983
Associate of Science (A.S.), Liberal Art - Science, 3.7
Blue Cross Blue Shield of Michigan March 2010 - Present
Signtext, Inc May 2006 - January 2010
TriColor Photo September 1992 - June 2006
Oakland Community College September 1993 - August 2001
Meteor Photo June 1976 - May 1991
Wayne State University September 1973 - May 1978
Skills
Presenter, Oral & Written..., Experienced Trainer, Instructor-led Training, Instructional Design, Adult Education, E-Learning, ADDIE, Workshop Facilitation, Needs Analysis, Blended Learning, Leadership Development, Learning Management..., Program Management, Training Delivery
Education
Oakland University 1982 — 1983
Wayne State University 1972 — 1978
Master of Arts, Photography/Graphics/Communications
Blue Cross Blue Shield of Michigan August 2015 - Present
Comerica Bank March 2015 - July 2015
Comerica Bank October 2012 - March 2015
Anchor Bay Express January 2008 - September 2012
Prudential Financial May 2011 - April 2012
Skills
Analysis, Management, Marketing, Interest Income, Mortgage Backed..., Corporate Actions, DTC, Bloomberg Terminal, ADRs, Dividends, Leveraged Loan Income, Stock Splits, Financial Analysis, DRIPs, Principal Paydowns, Variable Interest, SPO Charges, CMOS, Optional Dividends, Trust Operations, Microsoft Excel, Training, Program Management, Customer Service, Social Media, Sales, Microsoft Office, Event Planning
Education
Northwood University - Richard DeVos Graduate School of Management 2013 — 2015
Master of Business Administration (MBA)
Northwood University 2009 — 2012
Bachelor of Business Administration (BBA), Economics/Banking and Finance/Management
City of Detroit August 2014 - Present
Blue Cross Blue Shield of Michigan April 2012 - July 2014
Answer Santiago January 2011 - May 2013
Oakland University January 2011 - April 2011
Portage Digital Media April 2010 - November 2010
ADT Security Services June 2009 - April 2010
Basso Design Group October 2008 - March 2010
BNI of Michigan April 2008 - March 2009
ADT Security Services September 2005 - October 2008
The Kroger Company March 2004 - August 2005
Skills
Professional Networking, Public Speaking, Feature Writing, Blog Management, Grant Writing, Report Writing, Corporate Communications, Event Management, Training &..., Outside Sales, Social Media, Social Networking, Customer Service, Media Relations, Retail Management, Fundraising, Non-profit Development, Social Media Marketing, Content Strategy, Content Marketing, Selling, Blogging, Public Relations, Marketing Communications, Facebook, Email Marketing, Leadership, Research, Digital Media, Business Networking, Training, Leadership Development, Marketing, Coaching, Marketing Strategy, Sales, Entrepreneurship, Event Planning, New Business Development, Management, Strategy, Interviews, Strategic Communications, Press Releases, Time Management, Online Marketing, Budgets, Speech Writing, Copywriting, Web Marketing
Education
Oakland University 2010 — 2013
Masters, Training and Development
Oakland University 1993 — 1998
Bachelors, Political Science
Quicken Loans June 2013 - Present
Strategic Staffing Solutions March 2011 - June 2013
Walsh College September 2009 - June 2011
PSCU Financial Services December 2010 - March 2011
Computer Sciences Corp (CSC) June 2009 - September 2009
Capgemini January 2008 - June 2009
Blue Cross Blue Shield of Michigan March 2007 - December 2007
EDS January 1998 - December 2006
EDS 1998 - 2006
USAF 1978 - 1991
Skills
MS Project, SharePoint, Project Management, Testing, PMO, Project Server, Access, Analysis, Management, SAP, Software Documentation, AtTask, Agile Methodologies
Education
New Horizons (Tech training) 2011 — 2011
Certificate, Microsoft Project Server 2007 for managing projects
Walsh College of Accountancy and Business Administration 2009 — 2011
BBA, Management
Oakland Community College 1989 — 1990
Associate degree, computers, business
Blue Cross Blue Shield of Michigan 1997 - Present
Skills
Insurance, Underwriting, Claims Management, PPO, HMO, Employee Benefits, Group Insurance, Group Medical, Account Management, General Insurance, Claim, Reinsurance, Actuarial Science, Managed Care, Life Insurance, Medicare, Health Savings Accounts, Strategic Planning, Process Improvement, Benefits Administration, Health Insurance, Leadership, Healthcare, HIPAA, Team Building
Education
Northwood University
Bachelor of Business Administration (BBA)
Western Michigan University
Master of Public Administration (MPA), Public Administration
BCBSM July 2008 - Present
Blue Cross Blue Shield of Michigan September 2007 - July 2008
Blue Cross Blue Shield of Michigan March 2001 - September 2007
Blue Cross Blue Shield of Michigan September 1997 - March 2001
Blue Cross Blue Shield of Michigan March 1991 - September 1997
Blue Cross Blue Shield of Michigan June 1987 - March 1991
Skills
Health Insurance, Insurance, Healthcare, Process Improvement, Employee Benefits, HIPAA, Access, Project Management, Testing, Leadership, Business Analysis, Vendor Management, Software Documentation, Visio, Training, Human Resources, Data Analysis, Customer Satisfaction, Analysis, SDLC, Customer Service, Strategic Planning, SharePoint, Program Management
Education
Walsh College of Accountancy and Business Administration 2008 — 2016
BA
Oakland Community College 1995 — 2007
Associate of Business Administration
Blue Cross Blue Shield of Michigan February 2015 - Present
300 Decisions LLC April 2014 - February 2015
Quicken Loans February 2013 - April 2014
Room Service Interior Design September 2012 - February 2013
SKP Design September 2011 - March 2012
Skills
CAD, Microsoft Office, Revit, InDesign, Adobe Acrobat, Customer Service, Space Planning, Interior Design, Photography, SketchUp, Microsoft Excel, Social Networking, Office Management, PowerPoint, 3D Modeling, Administrative..., Bookkeeping, Business, Composition, General Ledger, Internet, Leadership, Microsoft Word, Materials, New Business Development, Organization, Problem Solving, Strategic Planning, Quality Management, Writing, Project Management, Project Planning, Furniture, Color Theory
Education
The Art Institute of Michigan 2015 — 2017
Bachelor of Fine Arts (B.F.A.), Interior Design
Oakland Community College 2010 — 2012
Bachelor of Science (BS), Business Administration and Management, General
Western Michigan University 2010 — 2012
Transfer, Interior Design
Blue Cross Blue Shield of Michigan March 2015 - Present
Beaumont Health System May 2013 - January 2014
Beaumont Health System 2013 - April 2013
Skills
Cpr Certified, Microsoft Excel, Microsoft Word, Customer Service, Health Promotion, Written & Oral..., Wellness, Microsoft Office, CPR Certified, Fitness Training, First Aid
Education
Oakland University 2009 — 2013
Bachelor's of Science, Wellness, Health Promotion and Injury Prevention
Oakland Community College 2006 — 2009
Associate's degree, General Studies
Blue Cross Blue Shield of Michigan
Skills
Medicare, Healthcare, HIPAA, Insurance, Health Insurance, Disease Management, Nursing
Education
Oakland Community College
Associates degree in applied science, Registered Nursing/Registered Nurse
AlixPartners March 2013 - Present
VioPoint Inc March 2011 - March 2013
Blue Cross Blue Shield of Michigan September 2010 - March 2011
Blue Cross Blue Shield of Michigan June 2008 - September 2010
Contracted to Henry Ford Health System November 2006 - June 2008
Ford Motor Company August 2004 - November 2006
Contracted to General Motors March 1999 - August 2004
Skills
CISA, Risk Management, Vulnerability Assessment, CISSP, ISO 27001, Information Security, CISM, NIST, Information Security..., PCI DSS, Identity Management, IT Audit, FISMA, Penetration Testing, Network Security, Governance, Data Center, HIPAA, Security, Computer Security, Security Architecture..., Security Policy, Security Awareness, Cloud Security, Information Technology, Vulnerability Management, Cloud Computing, Data Security, Threat & Vulnerability..., Security Management, SIEM, Disaster Recovery, Business Continuity, IDS, Computer Forensics, Security Audits, CRISC, Web Application Security, Log Management, GLBA, Application Security, Vulnerability Scanning, DLP, Nessus, Intrusion Detection, Infrastructure Security, Encryption, Security Policy..., CEH
Education
Walsh College of Accountancy and Business Administration 2001 — 2003
Masters
Oakland University 1994 — 1998
BA
Oakland University September 2015 - Present
Oakland University May 2015 - August 2015
Blue Cross Blue Shield of Michigan May 2013 - August 2013
Oakland University May 2012 - July 2012
Skills
Java, C++ Language, Matlab, HTML, Project Planning, Web Design, Dreamweaver, Database Design, C++, Pspice, Programming, VHDL, Windows, Software Documentation, C, Visio, Access, Microsoft Excel
Education
Oakland University
Master's Degree, Software Engineering and Information Technology
Oakland University 2011 — 2014
Bachelor of Science (B.S.), Computer Science
Oakland Community College 2010 — 2011
Blue Cross Blue Shield of Michigan July 2008 - Present
Blue Cross Blue Shield of Michigan August 2005 - July 2008
Blue Cross Blue Shield of Michigan March 2001 - August 2005
Blue Cross Blue Shield of Michigan March 2001 - September 2001
Bass Pro Shops August 1999 - September 2000
C. Davis Roofing Co June 1998 - June 1999
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Access, MOS, SharePoint, Microsoft Office, Oral & Written..., Billing Systems, Business Analysis, Financial Analysis, Data Analysis, Competitive Analysis, Policy Analysis, Market Analysis, Quality Assurance, Quality Management, Customer Service, Customer Satisfaction, Customer Experience, Customer Oriented, Customer Engagement, Customer Support, Customs Regulations, Project Management, Project Coordination, Proofreading, Proposal Writing, RFP
Education
Wayne State University 2015 — 2017
Bachelor's Degree, English Language and Literature, General
Oakland Community College 1998 — 2015
Associate of Arts (A.A.)
Ferndale High School 1994 — 1998
Blue Cross Blue Shield of Michigan January 2015 - Present
Skills
Business Analysis, Business Intelligence, Healthcare Information..., Healthcare, SDLC, Requirements Gathering, Managed Care, Software Documentation, Business Process, Business Requirements, Management, Leadership, Testing, Quality Assurance, Process Improvement, Project Management
Education
St. Joseph's University 2013 — 2015
Master's degree, Business Intelligence
Northwestern University 2007 — 2010
MMI, Medical Informatics
Wartburg College 1988 — 1992
BA, Music Therapy
University of Northern Iowa 1986 — 1988
no degree, Psychology, English and Philosophy
MetroPCS January 2011 - Present
OnStar 2012 - 2013
Blue Cross Blue Shield of Michigan September 2009 - November 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Quicken, Learning Quickly, Customer Oriented, Caring, Organized Multi-tasker, Self-starter, Sales Management
Education
Wayne County Community College District 2011 — 2014
Bussiness Administration, 3.0
Oakland Community College 2007 — 2008
Nursing, 3.1
Southfield Lathrup Hight School 2003 — 2007
High School Diploma, General Studies, 3.2
Rochester College August 2015 - Present
Michigan Event Services, Inc. December 2014 - Present
Suits for Soldiers December 2014 - Present
EEI Global April 2011 - December 2014
MPW Solutions June 2005 - December 2013
Music Artist Development and Marketing September 2004 - July 2010
Producers Color Service September 1998 - June 2001
Blue Cross Blue Shield of Michigan September 1996 - October 1998
Skills
Mobile Tours, Multicultural Marketing, Event Marketing Strategy, Social Media, Marketing Management, Social Media Marketing, Public Relations, Management, Press Releases, Relationship Marketing, Event Management, Event Planning, Trade Shows, Social Networking, Direct Marketing, Leadership, New Media, Special Events..., Corporate Events, Project Management, Team Management, Experiential Events, Marketing Strategy
Education
Oakland Community College 2012 — 2013
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Specs Howard School of Media Arts 1996 — 1998
Media Arts, Arts, Entertainment, and Media Management
Rochester Adams High School 1990 — 1994
Diploma
TRAM, Inc. September 2015 - Present
Gates Corporation October 2011 - November 2014
Blue Cross Blue Shield of Michigan August 2011 - October 2011
Systems Technology Group September 2010 - July 2011
NGK Spark Plugs (U.S.A.) April 2009 - September 2010
Roland Berger Strategy Consultants 2007 - 2008
Inergy Automotive Systems 2001 - 2006
Skills
Process Improvement, Program Management, Business Analysis, Quality Assurance, Microsoft Office, Team Building, Quality Reporting, Business Process, Microsoft Excel, Microsoft Word, Cognos, SAP, HTML, Ad Hoc Reporting, Portals, PowerPoint, SharePoint, Shakespeare, Team Leadership, Project Planning, MS Project, Business Process..., Six Sigma, Management, Project Management, Analysis
Education
Oakland Community College 1997 — 2010
AA, Liberal/Fine Arts
Oakland University 2004 — 2008
BA, English
University of Cambridge 2006 — 2006
C.A., Renaissance science, Lit, Arch
Oakland University
Master of Arts (M.A.), English Language and Literature/Letters, Currently working on MA
Blue Cross Blue Shield of Michigan April 2014 - Present
Blue Cross Blue Shield of Michigan August 2013 - April 2014
Ford Motor Company April 2013 - August 2013
Blue Cross Blue Shield of Michigan April 2012 - April 2013
Collex Collision Experts January 2011 - April 2012
Rochester Chop House July 2005 - January 2011
Skills
Customer-focused, Call Center, Web Support, Reliable, Leadership, Recruiting, Technical Support, Call Centers, Telephone Skills, Customer Service, Microsoft Excel, Sales, PowerPoint, Microsoft Word, Purchasing, Project Planning, Customer Satisfaction, Microsoft Office, Team Building, Process Improvement, Analysis, Management, Training
Education
Oakland University 2008 — 2010
Bachelor's degree, Communication, General, 3.4
Oakland Community College 2005 — 2008
Associate's degree, Liberal Arts and Sciences/Liberal Studies, 3.0
Rochester High School
McKesson Health IT March 2014 - Present
Amcor Rigid Plastics July 2013 - January 2014
Ascension Health January 2012 - March 2013
Blue Cross Blue Shield of Michigan July 2011 - November 2011
Pomeroy IT February 2011 - July 2011
Advantage Technical Resourcing 2008 - 2010
Skills
Technical Support, Windows XP, Troubleshooting, Software Installation, Networking, Help Desk Support, XP, Hardware, HP, Active Directory, Operating Systems, Windows Server, Laptops, Telecommunications, Vendor Management, Technical Recruiting, Windows 7, Information Technology, Microsoft Server 2008 R2, Microsoft Server 2003, Microsoft SQL Server
Education
New Horizons Computer Learning 2005 — 2007
MCSA, CCNA, NA
University of Michigan-Dearborn 1996 — 2001
Bachelor's degree, History & MIS, 3.8
Oakland Community College 1999 — 2005
Industrial Electronics Technology/Technician, 3.8
Astellas Pharma on assignment with Randstad Pharma November 2014 - Present
Changing Lives with Women in Evangelism June 2006 - Present
Kraft Foods on assignment with Kelly Services June 2013 - November 2014
Vanderbilt Medical University on assignment with Kelly Services August 2010 - March 2013
Circle Family Healthcare Network January 2010 - August 2010
PLS Financial Services April 2007 - July 2008
Aon Hewitt September 2005 - January 2007
Blue Cross Blue Shield of Michigan September 2001 - December 2004
Skills
Event Management, Administrative..., Customer Service, Leadership Development, Public Speaking, Leadership, Fundraising, Nonprofits, Training, Public Relations, Outlook, Management, Non-profits, Event Planning, Media Relations, Social Media, PowerPoint, Microsoft Word, Social Networking, Budgets, Business Strategy, Team Building, Microsoft Office, Team Leadership, Strategic Planning, Community Outreach, Project Management, Sales, Research, Data Entry, Marketing, Recruiting, Human Resources, Administrative...
Education
Oakland Community College 1989 — 1991
Associate of Arts (A.A.), Business Administration and Management, General, 3.5
Comerica Bank July 2011 - Present
RESOURCE March 2011 - September 2011
Blue Cross Blue Shield of Michigan September 2010 - January 2011
R.L. Polk & Co. September 2004 - February 2010
EDS August 2001 - September 2004
EDS August 1992 - August 2001
EDS July 1988 - August 1992
EDS April 1986 - July 1988
EDS April 1985 - April 1986
Skills
Customer Satisfaction, Management, Temporary Placement, Recruiting, Business Planning, Interviews, Program Management, PMP, Vendor Management, SDLC, PMO, Process Improvement, CRM, Six Sigma, Strategy, Team Building, Business Process, Project Management, Cross-functional Team..., New Business Development, IT Strategy, Leadership, Business Intelligence, Resource Management, Sales, Marketing, Training, Project Planning, Databases, Requirements Analysis
Education
Oakland Community College 1984 — 1985
Associates, Business Computer Programming
Oakland University 1979 — 1984
Pre-Med, Engineering
Blue Cross Blue Shield of Michigan December 2009 - February 2014
CNSI January 2009 - December 2009
Valassis August 2007 - November 2008
Valassis 1 to 1 Solutions May 2001 - August 2007
Digital Equipment Corporation 1986 - 1992
Skills
SharePoint, Management, SDLC, Training, Budgets, Business Analysis, Vendor Management, Software Documentation, PMO, Process Improvement, PMP, Business Process..., CRM, Program Management, Visio, Project Management
Education
Oakland Community College 2000 — 2004
Blue Cross Blue Shield of Michigan January 2014 - December 2014
Blue Cross Blue Shield of Michigan September 2005 - December 2014
Unisys 1995 - 2005
Cap Gemini America 1989 - 1994
Merit Systems 1984 - 1989
Mercy High School 1975 - 1984
Skills
Requirements Analysis, SDLC, Vendor Management, Business Analysis, Process Improvement, Visio, Software Documentation, IT Strategy, Team Building
Education
Wayne State University 1975 — 1980
M. Ed., Physical Education
Wayne State University 1970 — 1974
B.S, Health & Physical Education
Oakland Community College 1980 — 1984
Associate, Computer Science
Blue Cross Blue Shield of Michigan June 2010 - Present
Northwood University 2000 - 2011
Chrysler Financial February 2009 - November 2010
Chrysler August 2008 - February 2009
Chrysler Financial LLC July 2007 - August 2008
Chrysler June 2005 - July 2007
Chrysler September 2003 - May 2005
Chrysler March 2002 - September 2003
Deloitte 1988 - 1993
Skills
Automotive, Finance, Process Improvement, Business Strategy, Sarbanes-Oxley Act, Strategic Planning, Leadership, Management, Project Management, Financial Analysis, Internal Controls, Risk Management, Strategy
Education
Northwood University 1995 — 1997
MBA, Executive Management
Northwood University 1983 — 1987
BBA, Accounting
Blue Cross Blue Shield of Michigan December 2013 - Present
St. John Providence Health System January 2012 - December 2013
St. Joseph Mercy Hospital November 2010 - January 2012
Skills
Medical/Surgical, Hospitals, Inpatient, Nursing, BLS, Patient Safety
Education
Oakland Community College 2002 — 2005
A.D., Nursing
University of Michigan 1987 — 1992
B.A., Psychology
Blue Cross Blue Shield of Michigan March 2014 - Present
Blue Cross Blue Shield of Michigan February 2012 - March 2014
Blue Cross Blue Shield of Michigan February 2011 - February 2012
BCBSM March 2009 - February 2011
Blue Cross Blue Shield of Michigan July 2008 - March 2009
Skills
Health Insurance, Process Improvement, Employee Benefits, Data Analysis, Access, Analysis, Healthcare, Leadership, Call Centers, Vendor Management, Cross-functional Team..., Project Planning, Coaching, Human Resources, Customer Service, Budgets, Management
Education
Northwood University 1995 — 2000
BBA, Management
Lutheran High School North 1990 — 1995
Blue Cross Blue Shield of Michigan December 2013 - Present
Arrow Strategies December 2013 - September 2014
Capgemini May 2007 - October 2013
Capgemini May 2010 - September 2013
Capgemini May 2007 - September 2013
Capgemini January 2013 - August 2013
Capgemini January 2009 - June 2011
Capgemini December 2008 - January 2011
Capgemini May 2007 - December 2008
Image Process Design January 2005 - May 2007
Skills
Project Management, Analysis, Strategic Planning, Microsoft Excel, Change Management, Program Management, IT Benchmarking, Management, Project Planning, SAP, Automotive, Consulting, Experienced Business..., Visio, Business Excellence, Communicative Skills, Business Process..., Process Improvement..., Software Documentation, Leadership, Business Strategy, Quality Assurance, Outsourcing, Requirements Analysis, PMO, SDLC, SharePoint, IT Strategy, Business Process, Business Process..., Analytics, Business Intelligence, Vendor Management, Business Analysis, Project Portfolio..., CRM, IT Management, Requirements Gathering, Software Project..., PMP, ITIL, ERP
Education
Oakland Community College
Psychology
Academy of Koi Kan Karate 2007 — 2010
Shichi-Kyu, Japan Martial Arts
Michigan School of Real Estate 1995 — 2010
Michigan Real Estate License, Real Estate
Dale Carnegie 1996 — 1997
Grad, Self Improvement
Athens High School
Diploma, Art, English
Meridian Health Plan June 2012 - Present
Blue Cross Blue Shield of Michigan November 2010 - June 2012
CIBER, Inc. April 2007 - November 2010
CIBER, Inc. January 2007 - April 2007
CIBER, Inc. June 2006 - January 2007
CIBER, Inc. September 2005 - June 2006
CIBER, Inc. September 2003 - September 2005
Skills
Microsoft Certified..., Windows Server, Active Directory, VMware, Servers, SharePoint, Disaster Recovery, ITIL, System Administration, Security, Virtualization, Enterprise Architecture, Microsoft SQL Server, VMware ESX, DNS, Blackberry Enterprise..., IIS, Powershell, Microsoft Exchange, SQL, vSphere, Citrix Metaframe, Scripting, VBScript, Infrastructure, Windows
Education
Walsh College of Accountancy and Business Administration 2002 — 2003
Bachelors, Computer Information System
Oakland Community College
Associate, Computer Information System
Blue Cross Blue Shield of Michigan OpticianHenry Ford Optimeyes2000 - 2005
Education
Oakland Community College 2007 — 2009
Blue Cross Blue Shield of Michigan November 2014 - Present
Blue Cross Blue Shield of Michigan January 2013 - Present
Blue Cross Blue Shield of Michigan August 2011 - January 2013
BCBSM October 2009 - August 2011
BCBSM March 2007 - September 2009
MEEMIC Insurance Company 2001 - 2007
Skills
Insurance, Underwriting, Health Insurance, Account Management, sales, Sales, Employee Benefits, Property & Casualty..., Health Savings Accounts, General Insurance, Process Improvement, Management, Medicare, Customer Service, Life Insurance, Team Building, Customer Retention, Strategic Planning
Education
Baker College 2004 — 2006
Bachelors Degree, Business Administration
Oakland Community College 1999 — 2002
Associates Degree, Business Administration
Blue Cross Blue Shield of Michigan September 2008 - Present
Blue Cross Blue Shield Association September 2001 - September 2008
The Auto Club Group August 1998 - September 2002
Skills
Employee Benefits, Call Centers, Process Improvement, Customer Service, Customer Satisfaction, Outlook, Customer Retention, Data Entry, Microsoft Excel, Team Leadership, Access, Sales, Account Management, Administration, Analysis, Banking, Budgets, CRM, Coaching, Customer Experience, Credit, Fax, Employee Relations, Human Resources, Insurance, Interviews, Inventory Management, Management, Lotus Notes, Leadership, Marketing, Microsoft Office, Microsoft Word, Negotiation, PPO, Program Management, Project Planning, PowerPoint, Retail, Risk Management, Strategic Planning, Team Building, Technical Support, Telephone Skills, Teamwork, Training, Time Management, Vendor Management, Windows 7, Troubleshooting
Education
Oakland Community College 2000 — 2005
Hewlett-Packard July 2014 - Present
Blue Cross Blue Shield of Michigan January 2014 - March 2014
Blue Cross Blue Shield of Michigan February 2011 - December 2012
Ford Motor Company April 2010 - December 2010
Blue Cross Blue Shield of Michigan December 2009 - January 2010
Ford Motor Company April 2008 - December 2008
Visteon Corporation October 2007 - February 2008
Electronic Data Systems September 2004 - January 2007
Electronic Data Systems March 2000 - September 2004
Electronic Data Systems May 1998 - March 2000
Skills
Visio, ITIL, SDLC, Vendor Management, Process Improvement, Business Analysis, Project Management, Software Project..., Requirements Analysis, Program Management, SharePoint, Databases, Testing, Business Intelligence, PMP, Disaster Recovery, System Administration, Business Process, Cisco Technologies, Service Delivery, Leadership, Information Technology, Unix, Data Center, Networking, Servers, IT Service Management, IT Management, Requirements Gathering, Software Documentation, IT Strategy, Integration, IT Operations, Windows, Enterprise Architecture, PMO
Education
Northwood University 2007 — 2008
Bachelor's, Business Administration
St. Clair College
Business Computer Programming and Analysis Diploma
General Motors August 2012 - Present
Blue Cross Blue Shield of Michigan April 2012 - August 2012
EDS, an HP Company 2008 - April 2012
HP February 1989 - April 2012
Bank of America 2010 - 2012
Bank of America 2010 - 2012
Chrysler 2004 - 2008
EDS Chevrolet Motor Div 1991 - 1994
Skills
Business Analysis, Resource Management, Business Process..., Visio, Project Management, Vendor Management, MS Project, Project Planning, Business Requirements, Building Business..., Disaster Recovery, VMware, Virtualization, Active Directory
Education
Northwood University 1980 — 1984
Business Management, Accounting
Blue Cross Blue Shield of Michigan November 2012 - Present
Catapult Consultants January 2011 - November 2012
Amerigroup Corporation June 2008 - January 2011
Skyline Medical Center - Madison Campus November 2008 - September 2009
CNS August 2005 - June 2008
Wayne State University (WSU) Mortuary Science May 2004 - August 2007
The Information Center (TIC) June 2001 - August 2005
First Step October 1999 - June 2001
Oakland County Community Corrections September 1998 - February 1999
Skills
Case Managment, Employee Benefits, Outlook, Healthcare, Customer Service, PowerPoint, Access, Process Improvement, Microsoft Word, Policy, Microsoft Office, Public Speaking, Microsoft Excel, Staff Development, Data Entry, Strategic Planning, Analysis, Coaching, Research, Quality Assurance, Hospitals, Medicare, Program Development, Health Insurance, Case Management
Education
Oakland University 2005 — 2009
MA, Counseling
Wayne State University 2000 — 2004
Post Bachelor Certificate, Forensice Investigation
Oakland University 1996 — 1999
Bachelor of Arts, Psychology
Oakland University 1996 — 1999
Concentration, Criminal Justice
Oakland Community College 1994 — 1996
None, Pre-requisite Courses
Blue Cross Blue Shield of Michigan April 2011 - Present
Education
Wayne State University 1998 — 2000
MBA, Management Information Systems
Oakland University 1993 — 1997
Bachelor of Science, Finance and Management Information Systems
Blue Cross Blue Shield of Michigan May 2013 - Present
MAD Strategies, LLC January 2011 - April 2013
Starbucks Coffee Company June 2010 - July 2011
Great Lakes GMAC Real Estate May 2006 - May 2010
Eaton Automotive September 2009 - December 2009
Ancor August 2009 - December 2009
William Beaumont Hospital January 2009 - May 2009
General Motors January 2009 - May 2009
Education
Oakland University 2006 — 2010
Bachelors of Science in Business Administration, General Management, Applied Technology in Business
GE Healthcare September 2015 - Present
GE Capital November 2012 - September 2015
GE June 2010 - November 2012
Blue Cross Blue Shield of Michigan November 2008 - May 2010
Delphi May 2001 - October 2008
Sabre Holdings May 1996 - December 2000
Skills
Risk Management, Process Improvement, Information Security, PMP, Disaster Recovery, IT Strategy, Vendor Management, Six Sigma, IT Management, Sarbanes-Oxley Act, Information Technology, Infrastructure, Integration, Security, Program Management, SharePoint, Business Analysis, Cross-functional Team..., Project Management, Management, Information Security..., Leadership, Strategy, Business Process..., Change Management, Business Process, IT Service Management, Networking
Education
Northwood University - Richard DeVos Graduate School of Management 2008 — 2010
Master of Business Administration (MBA), Business Administration, Management and Operations
Northwood University 2004 — 2007
BA, IT, Business management
USDA October 2014 - Present
TIHDI / Toolworks 2009 - October 2014
Consultant for Healthcare IT Industry 2007 - 2009
Ancor Information Management 2005 - 2007
Cap Gemini Sogeti 2003 - 2005
Blue Cross Blue Shield of Michigan 2001 - 2003
Henry Ford Health System 2000 - 2001
Syntel 1999 - 2000
CVS Caremark Corporation 1995 - 1999
Ford Motor Company 1989 - 1995
Education
Salesforce.com Certified Administrator Program 2014 — 2014
Federal Emergency Management Agency 2014 — 2014
FEMA Professional Continuity Excellence Series – Level I Certification in progress
San Francisco Police Department - Auxillary Law Enforcement Response Team (ALERT) 2014 — 2014
Certification by San Francisco Police Department
San Francisco Fire Department - Community Emergency Response Team (CERT) 2014 — 2014
Certification by San Francisco Fire Department
University of Michigan 1990 — 1992
BGS
Oakland Community College 1988 — 1990
AA
Blue Cross Blue Shield of Michigan December 2010 - September 2013
Convergys January 2008 - October 2008
Education
Oakland Community College 2009 — 2012
Elementry and Early childhood Ed.
trGrace Consulting January 2013 - Present
trGrace Consulting March 2000 - Present
TAM International March 2011 - December 2012
trGrace Consulting February 2002 - October 2012
Burnett Training Center February 2000 - October 2010
Earth Resources Technology (JSC NASA) October 2009 - September 2010
New Horizons-GTG October 2007 - May 2009
MTI School of Business and Technology February 2005 - February 2007
Resource Solutions, Inc July 1996 - December 1998
Blue Cross Blue Shield of Michigan June 1997 - November 1998
Skills
Microsoft Office, Access, Excel, MS Project, Technical Writing, Crystal Reports, Instructional Design, Databases, Windows, Documentation, Visio, SharePoint, Technical Training, Public Speaking, E-learning, Coaching, SQL Server, Business Analysis, Administration, Mentoring, Analysis, SQL, Team Leadership, Computer Hardware, Requirements Analysis, SAP, Software Training, Writing, Web Design, Operating Systems, PowerPoint, Change Management, MS-DOS, Dbase, Paradox, Pervasive, Microsoft SQL Server, Windows 7, Software Documentation, Business Process, Leadership, Data Analysis, Project Planning, Management, Microsoft Excel, Business Intelligence, Training, Data Warehousing, Project Management, ERP
Education
Wayne State University 1997 — 1999
Oakland Community College 1992 — 1995
Associate Applied Science
Renaissance High School
Blue Cross Blue Shield of Michigan October 2009 - Present
BCBSM 2009 - Present
Blue Cross Blue Shield of MI December 2005 - October 2009
Blue Cross Blue Shield of MI December 2002 - December 2005
Blue Cross Blue Shield of Michigan December 1999 - December 2002
Blue Cross Blue Shield of Michigan June 1995 - December 1999
American Speedy Printing Centers April 1980 - June 1995
American Speedy Printing Centers, INC April 1978 - December 1980
Education
New Horizons and Oakland Community College's Business Technology Department
Oakland Community College
Health Alliance Plan August 2014 - Present
Blue Cross Blue Shield of Michigan December 2013 - August 2014
Blue Cross Blue Shield of Michigan April 2012 - December 2013
Blue Cross Blue Shield of Michigan April 2011 - April 2012
Blue Cross Blue Shield of Michigan May 2010 - April 2011
Mulrenin Brothers Mgmt Co September 2009 - August 2010
Dynamic Advisory Solutions January 2010 - April 2010
Education
University of Detroit Mercy 2010 — 2013
Master's of Business Administration, Business Turnaround Management
Oakland University
Bachelor's degree, Accounting
De La Salle Collegiate
Blue Cross Blue Shield of Michigan January 2012 - Present
DPM Consulting Services @ Blue Cross Blue Shield of Michigan November 2010 - January 2012
Henry Ford West Bloomfield Hospital March 2010 - November 2010
Amerisure Insurance January 2000 - December 2009
Amerisure Insurance December 1997 - January 2000
Skills
Business Analysis, Vendor Management, Project Management, Troubleshooting, Process Improvement, PMO, Agile Methodologies, Leadership, Insurance, Software Documentation, Customer Service
Education
Western Michigan University 1969 — 1972
French / Spanish
Oakland Community College
Medical Insurance Billing
ProXalt - Management Training Institute
PMP - Project Management courseware
GrannyLady Quilts January 2009 - Present
Blue Cross Blue Shield of Michigan March 1985 - October 2008
Skills
Health Insurance, Medicare Supplements, Insurance
Education
Oakland Community College 1985 — 2002
Assoc, Business
Blue Care Network August 2013 - Present
Blue Cross Blue Shield of Michigan February 2005 - August 2013
Health Alliance Plan March 1988 - March 2003
Skills
Managed Care, PPO, Provider Relations, Healthcare Management, Medicare, Medicaid, Healthcare, HIPAA, Health Policy
Education
Northwood University - Richard DeVos Graduate School of Management 2007 — 2009
MBA, Management
Sedgwick CMS November 2011 - Present
Sedgwick CMS December 2001 - Present
Blue Cross Blue Shield of Michigan August 1998 - August 2000
POH Medical Center March 1972 - August 1998
Skills
Workers Compensation, Contract Negotiations, Payroll, Claim, Provider Relations
Education
Oakland Community College
Blue Cross Blue Shield of Michigan October 2005 - Present
Weight Watchers 2004 - 2005
TDS Metrocom 2002 - 2004
KMC Telecom 2000 - 2002
Ameritech 1997 - 2000
Michigan National Bank 1992 - 1997
Skills
Microsoft Word, Strategic Planning, Customer Service, Health Insurance, Process Scheduler, Process Improvement, Access, Program Management, Insurance, Team Building, Outlook, Microsoft Office, Social Media, Training, Leadership, Leadership Development, Public Speaking, Sales, Call Centers, Customer Satisfaction, Analysis, Marketing, Management
Education
Northwood University - Richard DeVos Graduate School of Management 2011 — 2014
Bachelor of Business Administration (B.B.A.) Management, Business, Management, Marketing, and Related Support Services, 3.6
Blue Cross Blue Shield May 2010 - Present
EXPRESS August 2008 - Present
Express Clothing Store October 2007 - Present
DSW September 2007 - Present
Sandwich Shop July 2007 - Present
American Auto Show/ Ford Motor Company January 2007 - Present
Blue Cross Blue Shield of Michigan May 2010 - August 2010
Designer Shoe Warehouse September 2008 - February 2010
s Hair Skin Nails June 2003 - August 2004
Education
Oakland Technical Schools (OTECH)
High School Diploma
Wayne State University
Bachelors, Nursing
College Prepatory
Oakland Community College
Nursing
Blue Cross Blue Shield of Michigan November 2013 - Present
Blue Cross Blue Shield of Michigan June 2007 - November 2013
Blue Cross Blue Shield of Michigan March 2004 - March 2007
Blue Cross Blue Shield of Michigan March 2002 - March 2004
Skills
Process Improvement, Customer Service, Data Analysis, PowerPoint, Microsoft Excel, Administrative..., Events, Microsoft Word, Office Management, Problem Solving, Project Management, Budgets, Management, Call Centers, Analysis, Leadership, Software Documentation, Health Insurance
Education
Northwood University 2007 — 2011
Bachelors, Business Management
Blue Cross April 2010 - Present
Blue Cross Blue Shield of Michigan August 2005 - April 2010
Blue Cross Blue Shield of Michigan February 2002 - August 2005
Skills
Health Insurance, Project Management, Program Implementation, Employee Training, Employee Benefits, Medicare, Leadership, Healthcare, HIPAA, Sales, Managed Care, Process Improvement, Change Management, Claim, Program Management, Call Centers, Vendor Management
Education
Northwood University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Henry Ford Community College March 2014 - Present
Blue Cross Blue Shield of Michigan August 2012 - December 2012
Consolidated Schools March 2011 - June 2012
The Salvation Army, Michigan November 2010 - January 2011
The Salvation Army, Michigan February 2007 - November 2009
General Motors May 1973 - April 2005
Skills
Teaching, Event Management, Non-profits, Volunteer Management, Budgeting, Microsoft Office, Research, Customer Service, Administration, Community Outreach, Excel, Planning, Editing, Data Analysis, Budgets, Microsoft Excel, Project Planning, System Administration, Invoicing
Education
Cornerstone University (Troy Campus) 2003 — 2005
Master of Science, 2005
Wayne State University
Bachelors, Communications/Public Relations
Oakland Community College 1994 — 1995
Spanish
UAW Retiree Medical Benefits Trust April 2013 - Present
Blue Cross Blue Shield of Michigan July 1976 - December 2009
Skills
Healthcare, Hospitals, Healthcare Management, Nursing, Patient Safety, Medical Terminology, BLS, EMR, Clinical Research, HIPAA, Healthcare Information..., Home Care, Cpr Certified, Inpatient, ACLS, Critical Care, Medical Billing, Vital Signs, Phlebotomy, Acute Care
Education
Oakland Community College
Bartech - Contractor June 2011 - Present
Blue Cross Blue Shield of Michigan January 2002 - May 2009
Education
Northwood University - Richard DeVos Graduate School of Management 2000 — 2002
Master's, Business Administration
Northwood University 1994 — 1997
Bachelor's, Business Administration - Management
The Most Group, Inc. August 2008 - Present
Jawood July 2005 - Present
NASCO 2010 - 2011
Blue Cross Blue Shield of Michigan 2005 - 2009
Delphi 2001 - 2005
SAP April 1998 - July 2000
HP Enterprise Services March 1991 - May 1996
Skills
Change Management, SDLC, Business Analysis, Vendor Management, Databases, Business Intelligence, Process Improvement, Program Management, EDI, Requirements Analysis, Project Management, IT Strategy, Business Process, Requirements Gathering, Integration, Visio, PMO
Education
Northwestern University 1987 — 1990
Bachelor of Arts, Economics
Blue Cross Blue Shield of Michigan November 2013 - Present
RAMMP Models 2011 - Present
Metropolis 1701 June 1999 - Present
Quicken Loans June 2012 - December 2012
Tower International September 2002 - March 2003
Kirby Vacuums May 1996 - April 1999
Skills
COMP Tia A+ Certified, MOS Certified, Adobe Acrobat, Adobe Photodeluxe, Microsoft Word, Microsoft Excel, Microsoft Office, Windows 7, Windows Vista, Windows Phone, Android, iPhone, iPad, Apple, Mac OS X, PowerPoint, Outlook, Google Apps, Internet Explorer, Apple Safari, Customer Service, Event Producing, Event Planning, Event Management, Corporate Events, Event Photography, Private Events, Event Videography, Computer Security, Wireless Networking, Marketing, Security, Project Planning, Computer Hardware, Windows, CompTIA A, OS X, Microsoft Certified..., Event Production, Leadership, Public Speaking
Education
Oakland Community College 2012 — 2014
Computer Support Engineering Technology, Computer Engineering
Focus-Hope Information Technologies Center 2011 — 2012
MOS Certified & COMP Tia A+ Certified, Information Technology, 4.0
Pontiac School District May 2012 - Present
Blue Cross Blue Shield of Michigan October 2009 - May 2012
Hoe Depot 2006 - 2009
Education
Northwood University
Bachelors of Business Administration
Boys & Girls Club February 2011 - Present
Blue Cross Blue Shield of Michigan June 2010 - Present
Skills
Microsoft Office, SharePoint, Oracle HR, Banking, Bookkeeping, Public Speaking, Supervising, Customer Service, Secretarial Skills
Education
Oakland Community College 2011 — 2013
Human Resources Management/Personnel Administration, General
Blue Cross Blue Shield of Michigan October 1978 - Present
Education
Northwood University 2007 — 2013
North American Bancard May 2013 - Present
Blue Cross Blue Shield of Michigan February 2013 - April 2013
Wayne State University May 2012 - August 2012
Mercy Education Project September 2011 - December 2011
Skills
Office Administration, Customer Support, Diligent, Credit Cards, Positive Team Player, Problem Solving, Pricing, Merchant Accounts, Merchant Card Processing, Merchant Services, Mobile Payments, Data Processing
Education
Wayne State University 2009 — 2015
Bachelor of Arts (B.A.), Sociology
Wayne State University 2009 — 2015
Bachelor of Arts (B.A.), Sociology
Oakland Community College 2012 — 2013
Physical Sciences
Blue Cross Blue Shield of Michigan July 2004 - Present
Education
Oakland Community College 2001 — 2004
Clarkston High School 1997 — 2001
ADP November 2013 - Present
Blue Cross Blue Shield of Michigan May 2013 - August 2013
Saganos August 2010 - May 2013
Walgreens December 2004 - November 2008
Skills
Microsoft Office, Customer Service, Event Planning, Social Media, Microsoft Word, Social Networking, Public Speaking, Photoshop, Time Management, Leadership, Team Building
Education
Eastern Michigan University 2010 — 2013
Bachelor's degree, Computer and Information Systems Security/Information Assurance
Oakland Community College 2007 — 2010
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Johnston and Murphy November 2012 - Present
Blue Cross Blue Shield of Michigan May 2013 - September 2013
Blue Cross Blue Shield of Michigan May 2013 - September 2013
Skills
Access, Visio, Customer Service, Process Improvement, Outlook, Microsoft Office, SharePoint, Microsoft Excel, Photoshop, PowerPoint, Acrylic Painting, CAD, Software Documentation
Education
Wayne State University 2012 — 2016
Bachelor's degree with Business Minor, Cultural Anthropology, Senior
Oakland Community College 2008 — 2012
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Blue Cross Blue Shield of Michigan November 2014 - Present
Health Alliance Plan July 2010 - November 2014
Health Alliance Plan April 2000 - July 2010
Alternative Resources Corporation July 1998 - March 2000
Skills
ITIL v3 Foundations..., Certified HIPAA..., Certified Practitioner..., HIPAA, Healthcare Information..., Servers, Security, SharePoint, Information Security, Security Audits, Governance, Project Management, Microsoft Excel, Visio, Analysis, Training, SDLC, Windows 7, Vendor Management, Software Installation, DLP, Microsoft Project, SCCM, Policy Writing, Information Technology
Education
Oakland Community College 2009 — 2014
Information Technologies for Homeland Security (CIS.THS.AASX), Computer and Information Systems Security/Information Assurance, 3.8
South University graduate Sept 2014 September 2012 - Present
Blue Cross Blue Shield of Michigan January 2007 - August 2013
Blue Cross Blue Shield of Michigan October 1995 - January 2007
Skills
Clinical Research, ACLS, Pediatrics, Critical Care, EMR, Patient Safety, Inpatient, Hospitals, HIPAA, Medicare, Healthcare Information...
Education
University of Michigan 1992 — 1994
Bachelor's degree, Nursing
Oakland Community College 1988 — 1992
Associate's degree, Nursing