C3/CustomerContactChannels, Inc.
Industry: IT service management company
DescriptionFounded: 2004 Parent organizations: Everise Holdings, Sunrise BPO Pte Ltd.
C3/CustomerContactChannels, Inc. List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at C3/CustomerContactChannels, Inc.. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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C3/CustomerContactChannels, Inc. Employees
Employee
Years
Job
Industry
Jonathan Ivie Jonathan Ivie's C3/CustomerContactChannels, Inc. Experience June 2014 - August 2015
Job Human Resources Professional
Industry Human Resources
Experience
AdvanStaff HR August 2015 - Present
C3/CustomerContactChannels, Inc. June 2014 - August 2015
Republic Services Inc October 2012 - May 2014
Waste Management, Inc. May 2010 - January 2012
Young Electric Sign Company August 2000 - August 2009
US Department Of State August 2007 - December 2007
Skills
Training, Microsoft Office, Management, Organization, English, Mandarin, Team Building, Negotiation, Customer Service, Strategic Planning, Financial Analysis, Public Speaking, Budgets, Analysis, Highly Detailed, Data Analysis, Access, Program Management, Human Resources, Recruiting, Leadership
Education
Texas A&M University - Mays Business School 2009 — 2011
Master, Business Administration
University of Oklahoma 2005 — 2009
Bachelor of Business Administration, International Business and Human Resources Management
AdvanStaff HR August 2015 - Present
C3/CustomerContactChannels, Inc. June 2014 - August 2015
Republic Services Inc October 2012 - May 2014
Waste Management, Inc. May 2010 - January 2012
Young Electric Sign Company August 2000 - August 2009
US Department Of State August 2007 - December 2007
Skills
Training, Microsoft Office, Management, Organization, English, Mandarin, Team Building, Negotiation, Customer Service, Strategic Planning, Financial Analysis, Public Speaking, Budgets, Analysis, Highly Detailed, Data Analysis, Access, Program Management, Human Resources, Recruiting, Leadership
Education
Texas A&M University - Mays Business School 2009 — 2011
Master, Business Administration
University of Oklahoma 2005 — 2009
Bachelor of Business Administration, International Business and Human Resources Management
Chad Garfield Chad Garfield's C3/CustomerContactChannels, Inc. Experience August 2010 - July 2012
Job Independent Agent at NAS (National Affinity Services)
Industry Graphic Design
Experience
NAS (National Affinity Services) May 2014 - Present
General Dynamics Information Technology July 2013 - Present
Aflac October 2012 - Present
State Farm Insurance Vicki Tuua Agency August 2012 - September 2012
C3/CustomerContactChannels, Inc. August 2010 - July 2012
Ogio/You-D 2006 - 2007
Winder Dairy 2000 - 2001
Coyote Construction 1991 - 1992
Skills
Graphic Design, Web Design, Logo Design, Brochures, Photoshop, Illustrator, Corporate Identity, Photography, Graphics, Adobe Creative Suite, InDesign, Posters, Illustration, Sales, Insurance, Health Insurance, Property & Casualty..., Supplemental Health
Education
Salt Lake Community College 2004 — 2006
Associate of Arts and Sciences (A.A.S.), Multimedia/Graphic Design
NAS (National Affinity Services) May 2014 - Present
General Dynamics Information Technology July 2013 - Present
Aflac October 2012 - Present
State Farm Insurance Vicki Tuua Agency August 2012 - September 2012
C3/CustomerContactChannels, Inc. August 2010 - July 2012
Ogio/You-D 2006 - 2007
Winder Dairy 2000 - 2001
Coyote Construction 1991 - 1992
Skills
Graphic Design, Web Design, Logo Design, Brochures, Photoshop, Illustrator, Corporate Identity, Photography, Graphics, Adobe Creative Suite, InDesign, Posters, Illustration, Sales, Insurance, Health Insurance, Property & Casualty..., Supplemental Health
Education
Salt Lake Community College 2004 — 2006
Associate of Arts and Sciences (A.A.S.), Multimedia/Graphic Design
Angelica Miller Angelica Miller's C3/CustomerContactChannels, Inc. Experience August 2014 - Present
Job Customer Care Specialist at C3/CustomerContactChannels, Inc.
Industry Real Estate
Experience
C3/CustomerContactChannels, Inc. August 2014 - Present
SaddleBrooke HOA 1 2012 - 2014
Skills
Social Skills, Customer Service, Customer Satisfaction, Time Management
Education
Pima Community College 2011 — 2012
Ironwood Ridge H.S 2008 — 2011
C3/CustomerContactChannels, Inc. August 2014 - Present
SaddleBrooke HOA 1 2012 - 2014
Skills
Social Skills, Customer Service, Customer Satisfaction, Time Management
Education
Pima Community College 2011 — 2012
Ironwood Ridge H.S 2008 — 2011
Jacob Pederson Jacob Pederson's C3/CustomerContactChannels, Inc. Experience September 2014 - April 2015
Job Workforce Scheduling Analyst at C3/CustomerContactChannels, Inc.
Industry Staffing and Recruiting
Experience
C3/CustomerContactChannels, Inc. September 2014 - April 2015
Charter Communications January 2010 - June 2014
Charter Communications April 2009 - January 2010
Charter Communications May 2007 - April 2009
Godfather's Pizza July 2006 - May 2007
Skills
Avaya IP Telephony, eWFM, Aspect, CMS, Avaya, Contact Centers, Workforce Management, Call Center Development, Telephony, Billing Systems, Call Centers, Voice Mail, VoIP, LAN-WAN, Customer Experience, Capacity Planning, Broadband, Call Center..., Microsoft Excel, Microsoft Word, Technical Support, Telecommunications, Avaya Technologies
Education
Rochester Community and Technical College 1999 — 2000
Associate of Arts (A.A.)
C3/CustomerContactChannels, Inc. September 2014 - April 2015
Charter Communications January 2010 - June 2014
Charter Communications April 2009 - January 2010
Charter Communications May 2007 - April 2009
Godfather's Pizza July 2006 - May 2007
Skills
Avaya IP Telephony, eWFM, Aspect, CMS, Avaya, Contact Centers, Workforce Management, Call Center Development, Telephony, Billing Systems, Call Centers, Voice Mail, VoIP, LAN-WAN, Customer Experience, Capacity Planning, Broadband, Call Center..., Microsoft Excel, Microsoft Word, Technical Support, Telecommunications, Avaya Technologies
Education
Rochester Community and Technical College 1999 — 2000
Associate of Arts (A.A.)
Dayton Koons Dayton Koons's C3/CustomerContactChannels, Inc. Experience August 2014 - Present
Job Administrative Supervisor at C3/CustomerContactChannels, Inc.
Industry Insurance
Experience
C3/CustomerContactChannels, Inc. August 2014 - Present
theBREAKDOWN January 2013 - Present
Select Portfolio Servicing May 2013 - August 2014
C3/CustomerContactChannels, Inc. September 2011 - February 2013
C3/CustomerContactChannels, Inc. October 2010 - September 2011
WasatchVeg.com January 2009 - January 2011
West Ridge Academy August 2007 - January 2010
Skills
Call Center, Customer Service, Instructor-led Training, Management, Microsoft Word, Microsoft Excel, Microsoft Office, Teamwork, Subrogation, Lean Operations, Call Center Development, Provider Relations, Customer Service..., Call Centers, Process Improvement, Coaching, Outlook, Customer Satisfaction, Customer Retention, PowerPoint, Payroll, Time Management, Operations Management, Leadership, Team Leadership, Editing, Performance Management, Troubleshooting, Customer Experience, Training, Employee Relations, Research, Vendor Management, Team Building, BPO, Leadership Development, Sales, Software Documentation, Quality Assurance, Blogging, Process Scheduler
Education
University of Utah 2012 — 2015
Bachelor of Science (BS), Philosophy, 3.755
Salt Lake Community College 2007 — 2010
Associate of Science (AS), Philosophy, 3.555
C3/CustomerContactChannels, Inc. August 2014 - Present
theBREAKDOWN January 2013 - Present
Select Portfolio Servicing May 2013 - August 2014
C3/CustomerContactChannels, Inc. September 2011 - February 2013
C3/CustomerContactChannels, Inc. October 2010 - September 2011
WasatchVeg.com January 2009 - January 2011
West Ridge Academy August 2007 - January 2010
Skills
Call Center, Customer Service, Instructor-led Training, Management, Microsoft Word, Microsoft Excel, Microsoft Office, Teamwork, Subrogation, Lean Operations, Call Center Development, Provider Relations, Customer Service..., Call Centers, Process Improvement, Coaching, Outlook, Customer Satisfaction, Customer Retention, PowerPoint, Payroll, Time Management, Operations Management, Leadership, Team Leadership, Editing, Performance Management, Troubleshooting, Customer Experience, Training, Employee Relations, Research, Vendor Management, Team Building, BPO, Leadership Development, Sales, Software Documentation, Quality Assurance, Blogging, Process Scheduler
Education
University of Utah 2012 — 2015
Bachelor of Science (BS), Philosophy, 3.755
Salt Lake Community College 2007 — 2010
Associate of Science (AS), Philosophy, 3.555
Deborah Olivarez Deborah Olivarez's C3/CustomerContactChannels, Inc. Experience October 2014 - Present
Job Representative at C3/CustomerContactChannels, Inc.
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc. October 2014 - Present
Accent Care January 2011 - Present
Westview Manor February 2009 - October 2010
Skills
Nursing, Call Centers
Education
Temple College 2014 — 2018
Associate's degree, Emergency Room/Trauma Nursing
Univeristy High School
C3/CustomerContactChannels, Inc. October 2014 - Present
Accent Care January 2011 - Present
Westview Manor February 2009 - October 2010
Skills
Nursing, Call Centers
Education
Temple College 2014 — 2018
Associate's degree, Emergency Room/Trauma Nursing
Univeristy High School
Logan Logsdon Logan Logsdon's C3/CustomerContactChannels, Inc. Experience August 2011 - August 2012
Job Business Owner at Logan Michael Photography
Industry Marketing and Advertising
Experience
Logan Michael Photography November 2013 - Present
LivingSocial August 2012 - October 2013
LM Marketing June 2011 - August 2013
C3/CustomerContactChannels, Inc. August 2011 - August 2012
Sears Holdings Corporation July 2009 - October 2010
Skills
Advertising Sales, Marketing Strategy, Customer Satisfaction, Sales Promotion, Marketing, Sales, Market Planning, Direct Marketing, Social Media Marketing, Email Marketing, Advertising, Online Advertising, Retail, Merchandising, Lead Generation, Social Media, Sales Management, SEO, Facebook, Social Networking, Business Development, Leadership, Entrepreneurship, Management, Small Business, Public Relations, Online Marketing, New Business Development, Strategy, Business Planning, Account Management, Event Management, Marketing Communications, Cold Calling, Event Planning, Sales Presentations, Direct Sales, Networking, Sales Process, B2B, E-commerce, Start-ups, Sales Operations
Education
University of Phoenix 2011 — 2015
Bachelor of Science in Business, Business, Management, Marketing, and Related Support Services
Logan Michael Photography November 2013 - Present
LivingSocial August 2012 - October 2013
LM Marketing June 2011 - August 2013
C3/CustomerContactChannels, Inc. August 2011 - August 2012
Sears Holdings Corporation July 2009 - October 2010
Skills
Advertising Sales, Marketing Strategy, Customer Satisfaction, Sales Promotion, Marketing, Sales, Market Planning, Direct Marketing, Social Media Marketing, Email Marketing, Advertising, Online Advertising, Retail, Merchandising, Lead Generation, Social Media, Sales Management, SEO, Facebook, Social Networking, Business Development, Leadership, Entrepreneurship, Management, Small Business, Public Relations, Online Marketing, New Business Development, Strategy, Business Planning, Account Management, Event Management, Marketing Communications, Cold Calling, Event Planning, Sales Presentations, Direct Sales, Networking, Sales Process, B2B, E-commerce, Start-ups, Sales Operations
Education
University of Phoenix 2011 — 2015
Bachelor of Science in Business, Business, Management, Marketing, and Related Support Services
Lawrence Windom Jr Lawrence Windom Jr's C3/CustomerContactChannels, Inc. Experience June 2013 - September 2013
Job .
Industry Information Technology and Services
Experience
General Dynamics Information Technology September 2014 - Present
Grace Temple ministries March 2013 - February 2015
General Dynamics Information Technology September 2013 - September 2014
C3/CustomerContactChannels, Inc. June 2013 - September 2013
Bethal Empowerment November 2012 - March 2013
Church of the living God September 2009 - November 2012
United States Postal Service August 2009 - November 2010
United States Postal Service August 2006 - March 2009
Skills
Computer Hardware, Computer Science, Computer Repair, Computer Security, Computer Maintenance, Networking, Home Technology, MS-DOS, Novell, Linux, Cisco Technologies, Home Automation, Forklift Operator, Baggage Handling Systems, Auto Detailing, Warehousing, Shipping, Bulk Mailing, Peripherals, Laptops, Integration, Windows Vista, Data Entry, Printers, Active Directory, Help Desk Support, Software Installation, Microsoft Windows 98, CompTIA, Troubleshooting, Remote Desktop, Workstations, Windows XP, Dell Computers, CompTIA A, Wireless Networking, Windows 2000, Windows NT, Desktop Computers, Microsoft Operating..., CompTIA Network, Server Administration, Hardware Installation, Data Recovery, Hardware Support, Router Configuration, DHCP
Education
Texas State Technical College Waco 2006 — 2010
Associate of Arts and Sciences (AAS), Computer Technology/Computer Systems Technology
Harker Heights High 1999 — 2002
Diploma
General Dynamics Information Technology September 2014 - Present
Grace Temple ministries March 2013 - February 2015
General Dynamics Information Technology September 2013 - September 2014
C3/CustomerContactChannels, Inc. June 2013 - September 2013
Bethal Empowerment November 2012 - March 2013
Church of the living God September 2009 - November 2012
United States Postal Service August 2009 - November 2010
United States Postal Service August 2006 - March 2009
Skills
Computer Hardware, Computer Science, Computer Repair, Computer Security, Computer Maintenance, Networking, Home Technology, MS-DOS, Novell, Linux, Cisco Technologies, Home Automation, Forklift Operator, Baggage Handling Systems, Auto Detailing, Warehousing, Shipping, Bulk Mailing, Peripherals, Laptops, Integration, Windows Vista, Data Entry, Printers, Active Directory, Help Desk Support, Software Installation, Microsoft Windows 98, CompTIA, Troubleshooting, Remote Desktop, Workstations, Windows XP, Dell Computers, CompTIA A, Wireless Networking, Windows 2000, Windows NT, Desktop Computers, Microsoft Operating..., CompTIA Network, Server Administration, Hardware Installation, Data Recovery, Hardware Support, Router Configuration, DHCP
Education
Texas State Technical College Waco 2006 — 2010
Associate of Arts and Sciences (AAS), Computer Technology/Computer Systems Technology
Harker Heights High 1999 — 2002
Diploma
cheryl r. mortensen cheryl r. mortensen's C3/CustomerContactChannels, Inc. Experience September 2012 - April 2013
Job Quality Assurance experienced over 18 years Call Centers
Industry Telecommunications
Experience
Diebetic Education on a liveable life span. January 2014 - Present
Currently Unemployed December 2013 - Present
Connexion Point LLC September 2013 - December 2013
C3/CustomerContactChannels, Inc. September 2012 - April 2013
Xerox September 2011 - June 2012
Skills
Customer Service..., Customer Retention, Soft Skills, Experience in call..., Listening to customers, Build team-work, Cheerleading, Customer Experience, Data Entry, Teamwork, Team Leadership
Education
Salt Lake Community College 1994 — 1994
Certifacate, Communication, General
College of Eastern Utah 1975 — 1977
Associate's degree, Business/Corporate Communications
Diebetic Education on a liveable life span. January 2014 - Present
Currently Unemployed December 2013 - Present
Connexion Point LLC September 2013 - December 2013
C3/CustomerContactChannels, Inc. September 2012 - April 2013
Xerox September 2011 - June 2012
Skills
Customer Service..., Customer Retention, Soft Skills, Experience in call..., Listening to customers, Build team-work, Cheerleading, Customer Experience, Data Entry, Teamwork, Team Leadership
Education
Salt Lake Community College 1994 — 1994
Certifacate, Communication, General
College of Eastern Utah 1975 — 1977
Associate's degree, Business/Corporate Communications
Laurel Livezey's C3/CustomerContactChannels, Inc. Experience July 2014 - November 2014
Job Licensed Medical insurance agent at C3/CustomerContactChannels, Inc.
Industry Medical Practice
Experience
Canyons School District March 2014 - Present
C3/CustomerContactChannels, Inc. July 2014 - November 2014
Veterans Health Administration May 2010 - March 2011
H&R Block January 2000 - April 2007
Rosemead Chamber Of Commerce January 1999 - December 2000
First Church of the Nazarene December 1996 - December 1998
Skills
Healthcare, QuickBooks, Microsoft Word, Peachtree, Typing, Customer Service, 10 Key Touch, Creative Writing, Accounting, Tax Preparation, Mathematics, Report Writing, Public Speaking, Community Outreach, Research, Nonprofits, Leadership Development, Leadership, Microsoft Excel, Teaching, Event Planning, Higher Education
Education
Salt Lake Community College 2010 — 2014
Associate's Degree, Health Services/Allied Health/Health Sciences, General
Temple City High School
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Canyons School District March 2014 - Present
C3/CustomerContactChannels, Inc. July 2014 - November 2014
Veterans Health Administration May 2010 - March 2011
H&R Block January 2000 - April 2007
Rosemead Chamber Of Commerce January 1999 - December 2000
First Church of the Nazarene December 1996 - December 1998
Skills
Healthcare, QuickBooks, Microsoft Word, Peachtree, Typing, Customer Service, 10 Key Touch, Creative Writing, Accounting, Tax Preparation, Mathematics, Report Writing, Public Speaking, Community Outreach, Research, Nonprofits, Leadership Development, Leadership, Microsoft Excel, Teaching, Event Planning, Higher Education
Education
Salt Lake Community College 2010 — 2014
Associate's Degree, Health Services/Allied Health/Health Sciences, General
Temple City High School
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Jennifer Hagar's C3/CustomerContactChannels, Inc. Experience January 2015 - Present
Job Trainer at C3/CustomerContactChannels, Inc.
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc. January 2015 - Present
C3/CustomerContactChannels, Inc. October 2011 - Present
The Vineyard September 2010 - September 2011
Panera Bread September 2005 - August 2010
Skills
Training Delivery, Performance Management, Call Centers, Instructor-led Training, Employee Engagement, BPO, Training, Employee Relations, Onboarding, Employee Training, Talent Management, Coaching, Training Facilitation, Instructional Design, Succession Planning, Management Development, Performance Improvement, New Hire Orientations
Education
University of Illinois at Urbana-Champaign
C3/CustomerContactChannels, Inc. January 2015 - Present
C3/CustomerContactChannels, Inc. October 2011 - Present
The Vineyard September 2010 - September 2011
Panera Bread September 2005 - August 2010
Skills
Training Delivery, Performance Management, Call Centers, Instructor-led Training, Employee Engagement, BPO, Training, Employee Relations, Onboarding, Employee Training, Talent Management, Coaching, Training Facilitation, Instructional Design, Succession Planning, Management Development, Performance Improvement, New Hire Orientations
Education
University of Illinois at Urbana-Champaign
Deanna McLemore's C3/CustomerContactChannels, Inc. Experience September 2011 - Present
Job at
Industry Telecommunications
Experience
C3/CustomerContactChannels, Inc. September 2011 - Present
TCIM Services September 2010 - September 2011
TCIM Services, Inc January 2000 - January 2010
TCIM Services 2003 - 2007
Skills
Customer Satisfaction, Telecommunications, Operations Management, Team Leadership, Customer Service, Account Management, Leadership, Wireless, Organizational..., Microsoft Office, Process Improvement, Inbound Marketing, Training, Management
Education
University of Phoenix 2007 — 2009
Bachelor of Science, Business Management
University of Arizona 2000 — 2007
Undergraduate Studies in Business & Spanish, Language study, writing, communications and introduction to management studies
C3/CustomerContactChannels, Inc. September 2011 - Present
TCIM Services September 2010 - September 2011
TCIM Services, Inc January 2000 - January 2010
TCIM Services 2003 - 2007
Skills
Customer Satisfaction, Telecommunications, Operations Management, Team Leadership, Customer Service, Account Management, Leadership, Wireless, Organizational..., Microsoft Office, Process Improvement, Inbound Marketing, Training, Management
Education
University of Phoenix 2007 — 2009
Bachelor of Science, Business Management
University of Arizona 2000 — 2007
Undergraduate Studies in Business & Spanish, Language study, writing, communications and introduction to management studies
Ana Cornejo's C3/CustomerContactChannels, Inc. Experience October 2014 - February 2015
Job Customer Service
Industry Consumer Services
Experience
TELUS International February 2015 - Present
C3/CustomerContactChannels, Inc. October 2014 - February 2015
Presidential Limousine 2014 - October 2014
A Wedding Chapel In Las Vegas 2014 - May 2014
FastFit360 October 2013 - 2013
Lamps Plus September 2003 - February 2007
Wynn Las Vegas March 2003 - August 2003
Skills
Public Speaking, Strategic Planning, Editing, Team Building, Project Management, Windows, PowerPoint, Outlook, Outlook Express, Scheduling Management, Interviews, Invoice Processing, Phone Lines, Office Operations, Administrative..., Customer Service..., Paralegals, Receptions, Convention Support, Document Drafting, Presentations, General Office Skills, Restaurants, Hospitality Industry, Process Scheduler, Administrative Work, Office Administration, Wordperfect, Data Entry, Copying, File Management, Calendaring, Office Management, Multi-line Phone, Confidentiality, Transcription, Document Review, Records Management, Switchboard, Administrative..., Clerical Skills, Fax, Hiring, Telephone Reception, Calendars, Social Networking, Office Equipment, 10 Key, Litigation Support, Travel Arrangements
Education
UNLV 2010 — 2014
Bachelor's degree, Psychology
UNLV 2012 — 2012
Certificate of Completion, Paralegal Studies
TELUS International February 2015 - Present
C3/CustomerContactChannels, Inc. October 2014 - February 2015
Presidential Limousine 2014 - October 2014
A Wedding Chapel In Las Vegas 2014 - May 2014
FastFit360 October 2013 - 2013
Lamps Plus September 2003 - February 2007
Wynn Las Vegas March 2003 - August 2003
Skills
Public Speaking, Strategic Planning, Editing, Team Building, Project Management, Windows, PowerPoint, Outlook, Outlook Express, Scheduling Management, Interviews, Invoice Processing, Phone Lines, Office Operations, Administrative..., Customer Service..., Paralegals, Receptions, Convention Support, Document Drafting, Presentations, General Office Skills, Restaurants, Hospitality Industry, Process Scheduler, Administrative Work, Office Administration, Wordperfect, Data Entry, Copying, File Management, Calendaring, Office Management, Multi-line Phone, Confidentiality, Transcription, Document Review, Records Management, Switchboard, Administrative..., Clerical Skills, Fax, Hiring, Telephone Reception, Calendars, Social Networking, Office Equipment, 10 Key, Litigation Support, Travel Arrangements
Education
UNLV 2010 — 2014
Bachelor's degree, Psychology
UNLV 2012 — 2012
Certificate of Completion, Paralegal Studies
William Fowles William Fowles's C3/CustomerContactChannels, Inc. Experience September 2012 - March 2013
Job Technical Support Agent at Alorica
Industry Outsourcing/Offshoring
Experience
Alorica March 2013 - Present
C3/CustomerContactChannels, Inc. September 2012 - March 2013
Skills
Microsoft Word, Professional..., Typing, Remote Desktop, Desktop Application..., Customer Support, Remote Troubleshooting, Computer Hardware..., Computer Maintenance, Technical Support
Education
University of Phoenix 2014 — 2016
Associate of Arts (A.A.), Information Technology
Juniper Hills High 2003 — 2005
GED
Alorica March 2013 - Present
C3/CustomerContactChannels, Inc. September 2012 - March 2013
Skills
Microsoft Word, Professional..., Typing, Remote Desktop, Desktop Application..., Customer Support, Remote Troubleshooting, Computer Hardware..., Computer Maintenance, Technical Support
Education
University of Phoenix 2014 — 2016
Associate of Arts (A.A.), Information Technology
Juniper Hills High 2003 — 2005
GED
Rebecca Pauley Rebecca Pauley's C3/CustomerContactChannels, Inc. Experience July 2014 - Present
Job Senior Operations Supervisor at C3/CustomerContactChannels, Inc.
Industry Hospital & Health Care
Experience
C3/CustomerContactChannels, Inc. July 2014 - Present
C3/CustomerContactChannels, Inc. October 2013 - July 2014
C3/CustomerContactChannels, Inc. November 2012 - October 2013
C3/CustomerContactChannels, Inc. October 2012 - November 2012
C3/CustomerContactChannels, Inc. October 2011 - October 2012
Old Tucson Studios February 2011 - October 2011
Skills
Leadership, Coaching, Management, Teamwork, Customer Service, Customer Satisfaction, Training, Time Management, Medicare, Health Insurance, Call Centers, Team Management, Supervisory Skills, Team Building, Interviews, Quality Assurance, Motivated self-starter, Highly Ambitious, Creative Writing, Creative Problem Solving, Fast-paced, Enthusiasm to learn, Asking Questions, Microsoft Excel, ADP Payroll, Mock Interviews, Staff Development, Bench Strength, Time & Attendance, Critical Thinking, Data Entry, Quality Control, Troubleshooting, Analysis, Process Improvement, Outlook, Hiring, Team Leadership, Onboarding, Employee Training, Budgets
Education
Pima Community College
Associate of Science (A.S.), Biochemistry, Biophysics and Molecular Biology, 3.4 GPA
C3/CustomerContactChannels, Inc. July 2014 - Present
C3/CustomerContactChannels, Inc. October 2013 - July 2014
C3/CustomerContactChannels, Inc. November 2012 - October 2013
C3/CustomerContactChannels, Inc. October 2012 - November 2012
C3/CustomerContactChannels, Inc. October 2011 - October 2012
Old Tucson Studios February 2011 - October 2011
Skills
Leadership, Coaching, Management, Teamwork, Customer Service, Customer Satisfaction, Training, Time Management, Medicare, Health Insurance, Call Centers, Team Management, Supervisory Skills, Team Building, Interviews, Quality Assurance, Motivated self-starter, Highly Ambitious, Creative Writing, Creative Problem Solving, Fast-paced, Enthusiasm to learn, Asking Questions, Microsoft Excel, ADP Payroll, Mock Interviews, Staff Development, Bench Strength, Time & Attendance, Critical Thinking, Data Entry, Quality Control, Troubleshooting, Analysis, Process Improvement, Outlook, Hiring, Team Leadership, Onboarding, Employee Training, Budgets
Education
Pima Community College
Associate of Science (A.S.), Biochemistry, Biophysics and Molecular Biology, 3.4 GPA
Charlene Chambers Charlene Chambers's C3/CustomerContactChannels, Inc. Experience November 2013 - February 2014
Job
Industry Consumer Services
Experience
EMSI October 2014 - April 2015
C3/CustomerContactChannels, Inc. November 2013 - February 2014
Verizon Wireless March 2010 - June 2011
First Tech Credit Union July 2007 - August 2009
Frontier Bank June 2003 - June 2007
Extraco Bank, NA March 2002 - June 2003
Frontier Bank July 2001 - March 2002
Redmond Back and Neck Pain Clinic February 2000 - June 2001
Peck Chiropractic & Rehabilitation Clinic August 1989 - January 2000
Community Service Credit Union 1986 - 1989
Skills
Data Entry, Customer Service, Outlook, Accounts Payable, Account Management, Customer Retention, Leadership, Invoicing, Accounts Receivable, System Administration, Training, Microsoft Word, Interviews, Process Improvement, Accounting, Administration, Banking, Call Centers, Management, Organizational..., Organizational..., Sales, Team Leadership
Education
Sam Houston State University 1994 — 1994
High School Diploma, Health; General Studies
EMSI October 2014 - April 2015
C3/CustomerContactChannels, Inc. November 2013 - February 2014
Verizon Wireless March 2010 - June 2011
First Tech Credit Union July 2007 - August 2009
Frontier Bank June 2003 - June 2007
Extraco Bank, NA March 2002 - June 2003
Frontier Bank July 2001 - March 2002
Redmond Back and Neck Pain Clinic February 2000 - June 2001
Peck Chiropractic & Rehabilitation Clinic August 1989 - January 2000
Community Service Credit Union 1986 - 1989
Skills
Data Entry, Customer Service, Outlook, Accounts Payable, Account Management, Customer Retention, Leadership, Invoicing, Accounts Receivable, System Administration, Training, Microsoft Word, Interviews, Process Improvement, Accounting, Administration, Banking, Call Centers, Management, Organizational..., Organizational..., Sales, Team Leadership
Education
Sam Houston State University 1994 — 1994
High School Diploma, Health; General Studies
Jerrold Benally, MBA, MB(ASCP) Jerrold Benally, MBA, MB(ASCP)'s C3/CustomerContactChannels, Inc. Experience May 2015 - September 2015
Job Business Support Liaison at C3/CustomerContactChannels, Inc.
Industry Hospital & Health Care
Experience
C3/CustomerContactChannels, Inc. May 2015 - September 2015
C3/CustomerContactChannels, Inc. September 2014 - May 2015
ARUP Laboratories July 2004 - March 2014
ARUP Laboratories November 2003 - July 2004
ARUP Laboratories August 2001 - November 2003
Biltmore Estate June 1999 - August 2001
Genova Diagnostics June 1998 - August 2001
Genova Diagnostics December 1997 - June 1998
Genova Diagnostics December 1997 - June 1998
Skills
Data Analysis, PCR, Leadership Development, Microsoft Excel, PowerPoint, Marketing Strategy, Molecular Genetics, Access, Coaching, Mentoring, SharePoint, Collaboration, Knowledge Management, DNA extraction, DNA electrophoresis, DNA sequencing, RNA, Spectrophotometry, Microsoft Word, Financial Analysis, Molecular Oncology, Simulation, crystal ball, swot analysis, Return on Investment..., ICP-MS, HPLC-MS, GC-MS, Atomic Absorption, Lean Thinking, Strategic Financial..., Wikis, Benchmarking, Laboratory, GLP, Analysis, Leadership, Genetics, Technical Writing, Molecular Pathology, Laboratory Medicine, Sequencing, Process Improvement, Healthcare, Medical Technology, Competitive Intelligence, Statistics, Medical Genetics, Critical Thinking, Cytogenetics
Education
Westminster College 2011 — 2013
Master of Business Administration (MBA), Business Administration and Management, General
University of North Carolina at Asheville 1993 — 1997
Bachelor of Arts (BA), Biology, General
YAVAPAI COLLEGE 1991 — 1993
Associate of Arts (AA)
C3/CustomerContactChannels, Inc. May 2015 - September 2015
C3/CustomerContactChannels, Inc. September 2014 - May 2015
ARUP Laboratories July 2004 - March 2014
ARUP Laboratories November 2003 - July 2004
ARUP Laboratories August 2001 - November 2003
Biltmore Estate June 1999 - August 2001
Genova Diagnostics June 1998 - August 2001
Genova Diagnostics December 1997 - June 1998
Genova Diagnostics December 1997 - June 1998
Skills
Data Analysis, PCR, Leadership Development, Microsoft Excel, PowerPoint, Marketing Strategy, Molecular Genetics, Access, Coaching, Mentoring, SharePoint, Collaboration, Knowledge Management, DNA extraction, DNA electrophoresis, DNA sequencing, RNA, Spectrophotometry, Microsoft Word, Financial Analysis, Molecular Oncology, Simulation, crystal ball, swot analysis, Return on Investment..., ICP-MS, HPLC-MS, GC-MS, Atomic Absorption, Lean Thinking, Strategic Financial..., Wikis, Benchmarking, Laboratory, GLP, Analysis, Leadership, Genetics, Technical Writing, Molecular Pathology, Laboratory Medicine, Sequencing, Process Improvement, Healthcare, Medical Technology, Competitive Intelligence, Statistics, Medical Genetics, Critical Thinking, Cytogenetics
Education
Westminster College 2011 — 2013
Master of Business Administration (MBA), Business Administration and Management, General
University of North Carolina at Asheville 1993 — 1997
Bachelor of Arts (BA), Biology, General
YAVAPAI COLLEGE 1991 — 1993
Associate of Arts (AA)
Danielle Barteaux Danielle Barteaux's C3/CustomerContactChannels, Inc. Experience August 2010 - December 2012
Job Collection Specialist and Account Managment
Industry Transportation/Trucking/Railroad
Experience
OOCL July 2014 - Present
FirstNaional Bank January 2013 - November 2013
C3/CustomerContactChannels, Inc. August 2010 - December 2012
ARUP Laboratories October 1999 - August 2006
Skills
Call Centers, Training, Process Improvement, Team Building, Employee Training, Project Management, Public Speaking, Program Management, Supervisory Skills, Customer Satisfaction, Leadership, Coaching, Customer Service, Customer Experience, Microsoft Excel, Operations Management
Education
Salt Lake Community College 2009 — 2011
Associate's degree, Communication, General
OOCL July 2014 - Present
FirstNaional Bank January 2013 - November 2013
C3/CustomerContactChannels, Inc. August 2010 - December 2012
ARUP Laboratories October 1999 - August 2006
Skills
Call Centers, Training, Process Improvement, Team Building, Employee Training, Project Management, Public Speaking, Program Management, Supervisory Skills, Customer Satisfaction, Leadership, Coaching, Customer Service, Customer Experience, Microsoft Excel, Operations Management
Education
Salt Lake Community College 2009 — 2011
Associate's degree, Communication, General
Vera Ivanova's C3/CustomerContactChannels, Inc. Experience September 2012 - Present
Job Reservations and Email Coordinator
Industry Leisure, Travel & Tourism
Experience
C3/CustomerContactChannels, Inc. September 2012 - Present
Adecco March 2011 - February 2012
Skills
Soft Skills, Customer Satisfaction, Customer Support, Business Communications, Foreign Languages, Travel Sales, Sales, Written & Oral..., Presentations, Reservation
Education
New Bulgarian University 2014 — 2016
Master's Degree, Brand Management
Universidad Carlos III de Madrid 2011 — 2011
Public Marketing and European Studies, Course
Sofia University St. Kliment Ohridski 2007 — 2011
Bachelor's degree, European Studies
New Bulgarian University
Brand Management
164 Instituto Bilingue Miguel De Cervantes
C3/CustomerContactChannels, Inc. September 2012 - Present
Adecco March 2011 - February 2012
Skills
Soft Skills, Customer Satisfaction, Customer Support, Business Communications, Foreign Languages, Travel Sales, Sales, Written & Oral..., Presentations, Reservation
Education
New Bulgarian University 2014 — 2016
Master's Degree, Brand Management
Universidad Carlos III de Madrid 2011 — 2011
Public Marketing and European Studies, Course
Sofia University St. Kliment Ohridski 2007 — 2011
Bachelor's degree, European Studies
New Bulgarian University
Brand Management
164 Instituto Bilingue Miguel De Cervantes
Victor M Dousten Jr Victor M Dousten Jr's C3/CustomerContactChannels, Inc. Experience July 2014 - November 2014
Job Licensed Health Insurance Agent at Connexion Point (cXp)
Industry Consumer Services
Experience
Connexion Point (cXp) July 2015 - Present
Family Care Giver May 2013 - Present
C3/CustomerContactChannels, Inc. July 2014 - November 2014
Social Security Administration June 2010 - May 2013
United States Army Reserve 1997 - 2012
All Faiths Receiving Home 2008 - 2009
Wells Fargo 2007 - 2008
Bernalillo County 2005 - 2007
Pima County 1999 - 2005
Skills
Training, Public Speaking, Management, Access, Investigation, Law Enforcement, Microsoft Office, Customer Service, Evidence, Research, Sales, Software Documentation, Courts, Military, Interviews, Time Management, Program Management
Education
University of Phoenix 2001 — 2006
Master of Business Administration (MBA)
University of Arizona 1996 — 1998
Bachelor of Arts (BA), Sociology
Pima Community College 1995 — 1996
Associate of Arts (AA), Criminal Justice and Corrections
Connexion Point (cXp) July 2015 - Present
Family Care Giver May 2013 - Present
C3/CustomerContactChannels, Inc. July 2014 - November 2014
Social Security Administration June 2010 - May 2013
United States Army Reserve 1997 - 2012
All Faiths Receiving Home 2008 - 2009
Wells Fargo 2007 - 2008
Bernalillo County 2005 - 2007
Pima County 1999 - 2005
Skills
Training, Public Speaking, Management, Access, Investigation, Law Enforcement, Microsoft Office, Customer Service, Evidence, Research, Sales, Software Documentation, Courts, Military, Interviews, Time Management, Program Management
Education
University of Phoenix 2001 — 2006
Master of Business Administration (MBA)
University of Arizona 1996 — 1998
Bachelor of Arts (BA), Sociology
Pima Community College 1995 — 1996
Associate of Arts (AA), Criminal Justice and Corrections
Michael Thoman's C3/CustomerContactChannels, Inc. Experience July 2013 - March 2015
Job Implementation Manager at C3/Customer Contact Channels, Inc.
Industry Telecommunications
Experience
C3 Customer Contact Channels January 2015 - Present
C3/CustomerContactChannels, Inc. July 2013 - March 2015
C3/CustomerContactChannels, Inc. March 2013 - July 2013
C3/CustomerContactChannels, Inc. October 2012 - March 2013
C3/CustomerContactChannels, Inc. December 2011 - October 2012
Skills
Microsoft Excel, PowerPoint, Access, Microsoft Word, CMS, NICE Call Recording, Data Analysis, Operating Budgets, Coaching, Training, Leadership Development, Supervisory Skills, Operations Management, Call Centers, Customer Satisfaction, Financial Reporting, Payroll, Forecasting, Data Entry, Workforce Management, Call Center Development, Critical Thinking, SharePoint, Time Management, Team Leadership, Troubleshooting, BPO, Contact Centers, Performance Management, Customer Service, Management, Analytics, Bench Strength, Leadership, Analysis
Education
University of Phoenix 2013 — 2015
Bachelor of Science (BS), Computer Software Engineering
Salt Lake Community College 2010 — 2011
Information Technology
C3 Customer Contact Channels January 2015 - Present
C3/CustomerContactChannels, Inc. July 2013 - March 2015
C3/CustomerContactChannels, Inc. March 2013 - July 2013
C3/CustomerContactChannels, Inc. October 2012 - March 2013
C3/CustomerContactChannels, Inc. December 2011 - October 2012
Skills
Microsoft Excel, PowerPoint, Access, Microsoft Word, CMS, NICE Call Recording, Data Analysis, Operating Budgets, Coaching, Training, Leadership Development, Supervisory Skills, Operations Management, Call Centers, Customer Satisfaction, Financial Reporting, Payroll, Forecasting, Data Entry, Workforce Management, Call Center Development, Critical Thinking, SharePoint, Time Management, Team Leadership, Troubleshooting, BPO, Contact Centers, Performance Management, Customer Service, Management, Analytics, Bench Strength, Leadership, Analysis
Education
University of Phoenix 2013 — 2015
Bachelor of Science (BS), Computer Software Engineering
Salt Lake Community College 2010 — 2011
Information Technology
Chretien Martinez Chretien Martinez's C3/CustomerContactChannels, Inc. Experience August 2012 - Present
Job Computer Technician at Simple Computer Repair
Industry Computer Software
Experience
Simple Computer Repair January 2015 - Present
C3/CustomerContactChannels, Inc. August 2012 - Present
Ross Stores August 2011 - August 2012
Ross Stores April 2011 - August 2011
Skills
Customer Service, Loss Prevention
Education
Pima Community College 2011 — 2014
Simple Computer Repair January 2015 - Present
C3/CustomerContactChannels, Inc. August 2012 - Present
Ross Stores August 2011 - August 2012
Ross Stores April 2011 - August 2011
Skills
Customer Service, Loss Prevention
Education
Pima Community College 2011 — 2014
Alexander Felton's C3/CustomerContactChannels, Inc. Experience 2011 - 2011
Job Recovery Coach 3 at CODAC Behavioral Health Services, Inc.
Industry Public Relations and Communications
Experience
CODAC Behavioral Health Services, Inc. September 2012 - Present
Synchronoss Technologies, Inc. 2012 - August 2012
C3/CustomerContactChannels, Inc. 2011 - 2011
Americorps NCCC/Volunteer Southern Arizona 2009 - 2011
Buffalo Exchange 2009 - 2009
Palomar College 2007 - 2008
Skills
Microsoft Word, Microsoft Powerpoint, Typing, Training Facilitator, Program Creation and..., Data Entry, Operation of basic and..., Advanced phone systems, Leadership, Nonprofits, Training
Education
University of Arizona 2003 — 2005
Bachelor of Arts (B.A.), Creative Writing & British Literature
Pima Community College 1999 — 2003
CODAC Behavioral Health Services, Inc. September 2012 - Present
Synchronoss Technologies, Inc. 2012 - August 2012
C3/CustomerContactChannels, Inc. 2011 - 2011
Americorps NCCC/Volunteer Southern Arizona 2009 - 2011
Buffalo Exchange 2009 - 2009
Palomar College 2007 - 2008
Skills
Microsoft Word, Microsoft Powerpoint, Typing, Training Facilitator, Program Creation and..., Data Entry, Operation of basic and..., Advanced phone systems, Leadership, Nonprofits, Training
Education
University of Arizona 2003 — 2005
Bachelor of Arts (B.A.), Creative Writing & British Literature
Pima Community College 1999 — 2003
Alec Kumlin, MBA, BSIT Alec Kumlin, MBA, BSIT's C3/CustomerContactChannels, Inc. Experience January 2014 - Present
Job Manager, Team Building, Workforce, Performance Management, Process Improvement, Process Design
Industry Computer Software
Experience
C3/CustomerContactChannels, Inc. January 2014 - Present
Intuit December 2012 - April 2013
Intuit July 2011 - September 2012
Intuit September 2004 - September 2010
US Navy February 1997 - May 2000
Skills
Customer Experience, Analytics, Business Objects, Call Center, Cross-functional Team..., Vendor Management, Process Improvement, Business Analysis, Call Centers, Training, Change Management, Six Sigma, Team Building, Business Intelligence, Project Management, Quality Assurance, Leadership, Troubleshooting, Management, Technical Support, Networking, Customer Satisfaction, Program Management, Performance Management, Software Documentation, Recruiting, Human Resources, Business Process..., Nonprofits, Non-profit Leadership, Visio, Customer Service, Salesforce.com, CRM, Enterprise Software, Data Analysis
Education
University of Phoenix 2008 — 2009
MBA/Global Management, Global Management
University of Phoenix 2000 — 2003
Bachelor of Science Information Technology, Information Technology
C3/CustomerContactChannels, Inc. January 2014 - Present
Intuit December 2012 - April 2013
Intuit July 2011 - September 2012
Intuit September 2004 - September 2010
US Navy February 1997 - May 2000
Skills
Customer Experience, Analytics, Business Objects, Call Center, Cross-functional Team..., Vendor Management, Process Improvement, Business Analysis, Call Centers, Training, Change Management, Six Sigma, Team Building, Business Intelligence, Project Management, Quality Assurance, Leadership, Troubleshooting, Management, Technical Support, Networking, Customer Satisfaction, Program Management, Performance Management, Software Documentation, Recruiting, Human Resources, Business Process..., Nonprofits, Non-profit Leadership, Visio, Customer Service, Salesforce.com, CRM, Enterprise Software, Data Analysis
Education
University of Phoenix 2008 — 2009
MBA/Global Management, Global Management
University of Phoenix 2000 — 2003
Bachelor of Science Information Technology, Information Technology
Justin McNeill Justin McNeill's C3/CustomerContactChannels, Inc. Experience April 2013 - January 2014
Job CSR/Gen Care for TMobile at C3/CustomerContactChannels, Inc.
Industry Telecommunications
Experience
C3/CustomerContactChannels, Inc. April 2013 - January 2014
Daily Media Group August 2007 - April 2013
Education
Pima Community College 2010 — 2010
Digital Arts
C3/CustomerContactChannels, Inc. April 2013 - January 2014
Daily Media Group August 2007 - April 2013
Education
Pima Community College 2010 — 2010
Digital Arts
Eric J. Bouchard Eric J. Bouchard's C3/CustomerContactChannels, Inc. Experience 2011 - July 2013
Job Operations Supervisor | Realtor | Director & Technical Director
Industry Outsourcing/Offshoring
Experience
Vantage West (DMFCU) July 2013 - Present
Tierra Antigua Realty April 2005 - Present
C3/CustomerContactChannels, Inc. 2011 - July 2013
VMS January 2002 - August 2011
Skills
Process Optimization, Client Liaison, Employee Management, Public Relations, Process Improvement, Business Process, Team Building, Procedure Creation, Process Flow..., Procedure Manuals, ADP Payroll, Avaya, RTA, Empower, CMS, Lync, Camera Operating, Media, Image Editing, Master Control, Adobe Design Programs, Media Production, Video Production, Digital Media, Technical Direction, Sound Board Operation, Light Board Operator, Real Estate, National Association of..., Real Estate Transactions, General Aviation, Project Management, Editing, Corporate Communications, Social Media, Microsoft Excel, Contract Negotiation, Operations Management, Strategic Planning, Broadcast, Event Planning, Customer Service, Training, Critical Thinking, New Business Development, Advertising, Management, Business Development, SQL, Social Media Measurement
Education
The University of Arizona
BA
Pima Community College
Arizona Department of Real Estate (Licensed)
Pima Community College
Associate's degree
Vantage West (DMFCU) July 2013 - Present
Tierra Antigua Realty April 2005 - Present
C3/CustomerContactChannels, Inc. 2011 - July 2013
VMS January 2002 - August 2011
Skills
Process Optimization, Client Liaison, Employee Management, Public Relations, Process Improvement, Business Process, Team Building, Procedure Creation, Process Flow..., Procedure Manuals, ADP Payroll, Avaya, RTA, Empower, CMS, Lync, Camera Operating, Media, Image Editing, Master Control, Adobe Design Programs, Media Production, Video Production, Digital Media, Technical Direction, Sound Board Operation, Light Board Operator, Real Estate, National Association of..., Real Estate Transactions, General Aviation, Project Management, Editing, Corporate Communications, Social Media, Microsoft Excel, Contract Negotiation, Operations Management, Strategic Planning, Broadcast, Event Planning, Customer Service, Training, Critical Thinking, New Business Development, Advertising, Management, Business Development, SQL, Social Media Measurement
Education
The University of Arizona
BA
Pima Community College
Arizona Department of Real Estate (Licensed)
Pima Community College
Associate's degree
Marisol Hernández Meléndez's C3/CustomerContactChannels, Inc. Experience January 2013 - February 2013
Job Senior HR Manager
Industry Human Resources
Experience
Colegio Bilingüe de La Academia January 2015 - Present
Innovative Contact Solutions March 2013 - June 2015
C3/CustomerContactChannels, Inc. January 2013 - February 2013
GuateCall August 2011 - January 2013
GuateCall 2011 - 2013
RedVentures February 2009 - August 2010
Skills
Recruiting, Training, Training Delivery, Translation, Employee Management, Coordination, Language Teaching, Problem Solving, Goal-driven leader, Creativity, Competitive Analysis, Capacitación, Customer Service, Entrenamiento, Gestión del talento..., Liderazgo de equipos, Servicio de atención al..., Selección de personal
Education
Universidad Galileo 2011 — 2011
Licenciatura en Administración de Recursos Humanos
Escuela de Traductores e Intérpretes EPTI 2004 — 2006
Traductor e Intérprete Profesional
Colegio Bilingüe de La Academia January 2015 - Present
Innovative Contact Solutions March 2013 - June 2015
C3/CustomerContactChannels, Inc. January 2013 - February 2013
GuateCall August 2011 - January 2013
GuateCall 2011 - 2013
RedVentures February 2009 - August 2010
Skills
Recruiting, Training, Training Delivery, Translation, Employee Management, Coordination, Language Teaching, Problem Solving, Goal-driven leader, Creativity, Competitive Analysis, Capacitación, Customer Service, Entrenamiento, Gestión del talento..., Liderazgo de equipos, Servicio de atención al..., Selección de personal
Education
Universidad Galileo 2011 — 2011
Licenciatura en Administración de Recursos Humanos
Escuela de Traductores e Intérpretes EPTI 2004 — 2006
Traductor e Intérprete Profesional
Richard Davenport Richard Davenport's C3/CustomerContactChannels, Inc. Experience July 2012 - February 2013
Job Trainer at C3 Customer Contact Channels
Industry Information Technology and Services
Experience
C3 Customer Contact Channels July 2014 - Present
Black Turtle Services July 2013 - March 2014
C3/CustomerContactChannels, Inc. July 2012 - February 2013
Unisys August 2005 - February 2012
Campbell P April 2003 - March 2007
Skills
Account Management, Managed Services, Property Management, Cost Reduction..., Staff Management, Team Leadership, A+ Certified, Customer Service, Vendor Management, Telecommunications, CRM, Outsourcing, SaaS, Solution Selling, Customer Experience, Team Building, Call Centers, Leadership, Customer Satisfaction, Cloud Computing, Team Management, BPO, Service Delivery, Process Improvement, Customer Retention, Workforce Management, Sales Process, Contact Centers, Business Process..., Cross-functional Team..., Management, Technical Support, Troubleshooting, Training, Avaya, Software Documentation, Call Center Development, Networking, Employee Training, Recruiting, Customer Support, Coaching, Project Management, Training Delivery, Talent Acquisition, Help Desk Support, Technical Recruiting, Interviews, Outlook, Windows 7
Education
Sequim High School, Sequim WA 1984 — 1988
University of Phoenix
C3 Customer Contact Channels July 2014 - Present
Black Turtle Services July 2013 - March 2014
C3/CustomerContactChannels, Inc. July 2012 - February 2013
Unisys August 2005 - February 2012
Campbell P April 2003 - March 2007
Skills
Account Management, Managed Services, Property Management, Cost Reduction..., Staff Management, Team Leadership, A+ Certified, Customer Service, Vendor Management, Telecommunications, CRM, Outsourcing, SaaS, Solution Selling, Customer Experience, Team Building, Call Centers, Leadership, Customer Satisfaction, Cloud Computing, Team Management, BPO, Service Delivery, Process Improvement, Customer Retention, Workforce Management, Sales Process, Contact Centers, Business Process..., Cross-functional Team..., Management, Technical Support, Troubleshooting, Training, Avaya, Software Documentation, Call Center Development, Networking, Employee Training, Recruiting, Customer Support, Coaching, Project Management, Training Delivery, Talent Acquisition, Help Desk Support, Technical Recruiting, Interviews, Outlook, Windows 7
Education
Sequim High School, Sequim WA 1984 — 1988
University of Phoenix
Jeff Hewitt Jeff Hewitt's C3/CustomerContactChannels, Inc. Experience March 2014 - Present
Job Workforce Management Analyst
Industry Information Technology and Services
Experience
C3/CustomerContactChannels, Inc. March 2014 - Present
Consensus Corporation May 2013 - March 2014
Workway September 2012 - May 2013
Bank of America April 2010 - April 2012
Chase (Formerly EMC) August 2009 - April 2010
Chase (Formerly Washington Mutual) February 2002 - March 2009
Chase (Formerly Providian Financial) January 2000 - February 2002
Skills
Call Centers, Training, Workforce Management, Customer Service, Operations Management, Process Improvement, Customer Retention, Interviews, Customer Experience, BPO, Business Analysis, Team Building, Business Process..., Outsourcing, Leadership
Education
Ashford University 2009 — 2012
Bachelor's in Organizational Management, Human Resources Management/Personnel Administration, General
Tarrant County College
C3/CustomerContactChannels, Inc. March 2014 - Present
Consensus Corporation May 2013 - March 2014
Workway September 2012 - May 2013
Bank of America April 2010 - April 2012
Chase (Formerly EMC) August 2009 - April 2010
Chase (Formerly Washington Mutual) February 2002 - March 2009
Chase (Formerly Providian Financial) January 2000 - February 2002
Skills
Call Centers, Training, Workforce Management, Customer Service, Operations Management, Process Improvement, Customer Retention, Interviews, Customer Experience, BPO, Business Analysis, Team Building, Business Process..., Outsourcing, Leadership
Education
Ashford University 2009 — 2012
Bachelor's in Organizational Management, Human Resources Management/Personnel Administration, General
Tarrant County College
Chet Sanders Chet Sanders's C3/CustomerContactChannels, Inc. Experience December 2013 - December 2014
Job Technical Recruiter at CenturyLink
Industry Human Resources
Experience
CenturyLink May 2015 - Present
C3/CustomerContactChannels, Inc. December 2013 - December 2014
Kelly Services April 2013 - December 2013
LDS Employment Resource Services January 2013 - April 2013
Zada Enterprises March 2009 - December 2012
Utah First Credit Union June 2009 - November 2010
Hertz May 2002 - January 2009
Skills
Strategic HR, New Hire Orientations, Benefits Administration, Technical Recruiting, Human Resources, Recruiting, Interviews, Onboarding, Employee Relations, Employee Engagement, Talent Acquisition, Employee Benefits, Leadership, Training, Coaching, Team Building, HRIS, Management, Employee Training, Performance Management, Microsoft Office, Payroll, Organizational..., Customer Service, Personnel Management, Conflict Resolution, Talent Management, Leadership Development, Hiring, Temporary Placement, Strategic Planning, Customer Satisfaction, Applicant Tracking..., Employment Law, Operations Management, Sales Management, Employee Handbooks, Entrepreneurship, Time Management, Resume Writing, Job Descriptions, Career Development, College Recruiting
Education
Utah State University - Jon M. Huntsman School of Business 2011 — 2012
BS, Human Resource Management
Salt Lake Community College 2004 — 2006
Associate of Science (AS), Business Management
CenturyLink May 2015 - Present
C3/CustomerContactChannels, Inc. December 2013 - December 2014
Kelly Services April 2013 - December 2013
LDS Employment Resource Services January 2013 - April 2013
Zada Enterprises March 2009 - December 2012
Utah First Credit Union June 2009 - November 2010
Hertz May 2002 - January 2009
Skills
Strategic HR, New Hire Orientations, Benefits Administration, Technical Recruiting, Human Resources, Recruiting, Interviews, Onboarding, Employee Relations, Employee Engagement, Talent Acquisition, Employee Benefits, Leadership, Training, Coaching, Team Building, HRIS, Management, Employee Training, Performance Management, Microsoft Office, Payroll, Organizational..., Customer Service, Personnel Management, Conflict Resolution, Talent Management, Leadership Development, Hiring, Temporary Placement, Strategic Planning, Customer Satisfaction, Applicant Tracking..., Employment Law, Operations Management, Sales Management, Employee Handbooks, Entrepreneurship, Time Management, Resume Writing, Job Descriptions, Career Development, College Recruiting
Education
Utah State University - Jon M. Huntsman School of Business 2011 — 2012
BS, Human Resource Management
Salt Lake Community College 2004 — 2006
Associate of Science (AS), Business Management
Michael Baldwin Michael Baldwin's C3/CustomerContactChannels, Inc. Experience August 2011 - Present
Job V.P. Performance Optimization at C3/CustomerContactChannels, Inc.
Industry Management Consulting
Experience
C3/CustomerContactChannels, Inc. August 2011 - Present
Making Life Better Solutions May 2005 - Present
Affinity4 July 2006 - January 2011
The Faneuil Group January 2001 - September 2005
Aegis Communications May 1997 - July 2000
Skills
Organizational Change, Leadership Development, Call Center, Business Process..., Project Management, Change Management, Call Centers, Training, Recruiting, Vendor Management, Training Delivery, Process Improvement, Management, Business Development, Leadership, Organizational..., Strategic Planning, Team Building, CRM, Customer Service, Performance Management, Telecommunications, Program Management, Customer Retention, Quality Assurance, Business Analysis, Customer Satisfaction, BPO, Coaching, Customer Experience, Strategy
Education
Thomas Nelson Community College 1997 — 2004
Business Management
C3/CustomerContactChannels, Inc. August 2011 - Present
Making Life Better Solutions May 2005 - Present
Affinity4 July 2006 - January 2011
The Faneuil Group January 2001 - September 2005
Aegis Communications May 1997 - July 2000
Skills
Organizational Change, Leadership Development, Call Center, Business Process..., Project Management, Change Management, Call Centers, Training, Recruiting, Vendor Management, Training Delivery, Process Improvement, Management, Business Development, Leadership, Organizational..., Strategic Planning, Team Building, CRM, Customer Service, Performance Management, Telecommunications, Program Management, Customer Retention, Quality Assurance, Business Analysis, Customer Satisfaction, BPO, Coaching, Customer Experience, Strategy
Education
Thomas Nelson Community College 1997 — 2004
Business Management
Betty Wright Betty Wright's C3/CustomerContactChannels, Inc. Experience September 2011 - August 2012
Job actively looking in marketing or WFM
Industry Staffing and Recruiting
Experience
C3/CustomerContactChannels, Inc. September 2011 - August 2012
Overstock.com June 2006 - August 2011
Overstock.com February 2006 - June 2009
SkyWest Airlines December 2004 - January 2006
Verizon Wireless 2001 - October 2005
Lenscrafters September 1999 - June 2000
Future Shop October 1995 - September 1999
Skills
Call Center
Education
Salt Lake Community College 1993 — 1995
Business
Hillcrest High School 1983 — 1986
C3/CustomerContactChannels, Inc. September 2011 - August 2012
Overstock.com June 2006 - August 2011
Overstock.com February 2006 - June 2009
SkyWest Airlines December 2004 - January 2006
Verizon Wireless 2001 - October 2005
Lenscrafters September 1999 - June 2000
Future Shop October 1995 - September 1999
Skills
Call Center
Education
Salt Lake Community College 1993 — 1995
Business
Hillcrest High School 1983 — 1986
Magdeleana Frampton's C3/CustomerContactChannels, Inc. Experience June 2015 - Present
Job HCM Implementations Specialist
Industry Human Resources
Experience
C3/CustomerContactChannels, Inc. June 2015 - Present
Infinisource September 2014 - Present
Infinisource November 2013 - September 2014
C3/CustomerContactChannels, Inc. August 2011 - November 2013
Kids Park of Stansbury May 2010 - August 2011
United States Postal Service May 2007 - April 2010
USANA Health Sciences November 2001 - April 2007
Skills
Customer Service, Microsoft Excel, Process Improvement, Call Centers, PowerPoint, Microsoft Word, Payroll, Customer Satisfaction, BLS, Training, Software Documentation, Team Building, Data Entry, Vendor Management, Calabrio Software, Blue Pumkin Software, Excel, Workforce Management, Service Delivery, Troubleshooting, Quality Assurance, Data Analysis, Time Management, Word, 9200 kpm, 65 wpm 100% accuracy, Aspect ACD, Empower, CMS, NetSuite, Time & Attendance, Phlebotomy, Vital Signs
Education
Stevens-Henager College 2010 — 2012
Associates, Medical Specialties
C3/CustomerContactChannels, Inc. June 2015 - Present
Infinisource September 2014 - Present
Infinisource November 2013 - September 2014
C3/CustomerContactChannels, Inc. August 2011 - November 2013
Kids Park of Stansbury May 2010 - August 2011
United States Postal Service May 2007 - April 2010
USANA Health Sciences November 2001 - April 2007
Skills
Customer Service, Microsoft Excel, Process Improvement, Call Centers, PowerPoint, Microsoft Word, Payroll, Customer Satisfaction, BLS, Training, Software Documentation, Team Building, Data Entry, Vendor Management, Calabrio Software, Blue Pumkin Software, Excel, Workforce Management, Service Delivery, Troubleshooting, Quality Assurance, Data Analysis, Time Management, Word, 9200 kpm, 65 wpm 100% accuracy, Aspect ACD, Empower, CMS, NetSuite, Time & Attendance, Phlebotomy, Vital Signs
Education
Stevens-Henager College 2010 — 2012
Associates, Medical Specialties
Aaron Pingel Aaron Pingel's C3/CustomerContactChannels, Inc. Experience September 2010 - August 2013
Job Accountant at Alarm Protection
Industry Accounting
Experience
Alarm Protection May 2014 - Present
H&R Block January 2014 - Present
Army National Guard January 2007 - Present
C3/CustomerContactChannels, Inc. September 2010 - August 2013
Subway October 2008 - September 2010
Skills
Customer Service, Employee Relations, Microsoft Office, Call Centers, Public Speaking, Team Management, Self-driven, Teamwork, Team Leadership, Team Building, Sales, Time Management, Human Resources, Leadership, Training
Education
Salt Lake Community College 2011 — 2014
Associate, Business, 3.91
Alarm Protection May 2014 - Present
H&R Block January 2014 - Present
Army National Guard January 2007 - Present
C3/CustomerContactChannels, Inc. September 2010 - August 2013
Subway October 2008 - September 2010
Skills
Customer Service, Employee Relations, Microsoft Office, Call Centers, Public Speaking, Team Management, Self-driven, Teamwork, Team Leadership, Team Building, Sales, Time Management, Human Resources, Leadership, Training
Education
Salt Lake Community College 2011 — 2014
Associate, Business, 3.91
Christina Gustafson Christina Gustafson's C3/CustomerContactChannels, Inc. Experience November 2013 - Present
Job Quality Assurance Analyst at C3/CustomerContactChannels, Inc.
Industry Consumer Services
Experience
C3/CustomerContactChannels, Inc. November 2013 - Present
C3/CustomerContactChannels, Inc. September 2012 - November 2013
SensorTran November 2009 - June 2010
Center for Astrophysics Space Physics and Engineering Research (CASPER) May 2008 - May 2009
Skills
Electronics, Analysis, Optics, Sensors, Matlab, Manufacturing, Fiber Optics, Laser, Telecommunications, Troubleshooting, Experimentation, Optical Fiber, Testing, Project Management, Program Management, Customer Service, Leadership, Management, Microsoft Office, Product Development
Education
Texas State Technical College 2005 — 2009
AAS, Laser Electro-Optics Technology
C3/CustomerContactChannels, Inc. November 2013 - Present
C3/CustomerContactChannels, Inc. September 2012 - November 2013
SensorTran November 2009 - June 2010
Center for Astrophysics Space Physics and Engineering Research (CASPER) May 2008 - May 2009
Skills
Electronics, Analysis, Optics, Sensors, Matlab, Manufacturing, Fiber Optics, Laser, Telecommunications, Troubleshooting, Experimentation, Optical Fiber, Testing, Project Management, Program Management, Customer Service, Leadership, Management, Microsoft Office, Product Development
Education
Texas State Technical College 2005 — 2009
AAS, Laser Electro-Optics Technology
brandi barker's C3/CustomerContactChannels, Inc. Experience August 2011 - July 2012
Job Loan serving representative
Industry Telecommunications
Experience
select portfolio servicing inc July 2012 - September 2015
C3/CustomerContactChannels, Inc. August 2011 - July 2012
Dollar Financial Money Mart February 2008 - September 2009
Skills
Customer Service, Management, Microsoft Office, Project Management, Sales, Microsoft Excel, Leadership, Strategic Planning, Team Leadership, Marketing, Foreclosures
Education
Salt Lake Community College
GED
select portfolio servicing inc July 2012 - September 2015
C3/CustomerContactChannels, Inc. August 2011 - July 2012
Dollar Financial Money Mart February 2008 - September 2009
Skills
Customer Service, Management, Microsoft Office, Project Management, Sales, Microsoft Excel, Leadership, Strategic Planning, Team Leadership, Marketing, Foreclosures
Education
Salt Lake Community College
GED
Kevin Barlow Kevin Barlow's C3/CustomerContactChannels, Inc. Experience September 2011 - Present
Job Client Services Director at C3/, Inc.
Industry Information Technology and Services
Experience
C3/CustomerContactChannels, Inc. September 2011 - Present
C3 August 2010 - September 2011
CompuCredit October 2002 - June 2010
Providian Financial April 1999 - October 2002
Skills
Call Center, Customer Satisfaction, Vendor Management, Customer Retention, Operations Management, Process Improvement, BPO, Workforce Management, Performance Management, Outsourcing, Call Centers, Training, Contact Centers, Budgets, Project Management, Team Building, Customer Experience, Team Leadership, CRM, Employee Relations, Coaching, Account Management, Sales, Team Management, Quality Assurance, Management, Business Process..., Human Resources, Leadership, Customer Service, Software Documentation, Recruiting, Change Management, Analysis, Employee Training, Forecasting, Program Management, Business Development, Cross-functional Team..., Business Analysis, Access
Education
Salt Lake Community College 1999 — 2001
Business
Weber State University 1995 — 1996
Business
C3/CustomerContactChannels, Inc. September 2011 - Present
C3 August 2010 - September 2011
CompuCredit October 2002 - June 2010
Providian Financial April 1999 - October 2002
Skills
Call Center, Customer Satisfaction, Vendor Management, Customer Retention, Operations Management, Process Improvement, BPO, Workforce Management, Performance Management, Outsourcing, Call Centers, Training, Contact Centers, Budgets, Project Management, Team Building, Customer Experience, Team Leadership, CRM, Employee Relations, Coaching, Account Management, Sales, Team Management, Quality Assurance, Management, Business Process..., Human Resources, Leadership, Customer Service, Software Documentation, Recruiting, Change Management, Analysis, Employee Training, Forecasting, Program Management, Business Development, Cross-functional Team..., Business Analysis, Access
Education
Salt Lake Community College 1999 — 2001
Business
Weber State University 1995 — 1996
Business
Khristofer Geuder's C3/CustomerContactChannels, Inc. Experience September 2012 - April 2013
Job Security Specialist at Patriot Security and Asset Protections
Industry Security and Investigations
Experience
Patriot Security and Asset Protections February 2015 - Present
Self Employed Private Contractor 2011 - Present
Blackstone Security July 2013 - May 2014
Allied Barton May 2013 - July 2013
C3/CustomerContactChannels, Inc. September 2012 - April 2013
G4S Secure Solutions (USA) Inc. September 2011 - September 2012
Veterans Security July 2011 - September 2011
El Rio Community Health Care Center May 2011 - July 2011
Valley Protective Services of Tucson October 2010 - May 2011
Skills
Infantry Tactics, Krav Maga, Brazilian Jiu-Jitsu, Firearms, Hand to Hand Combat, Leadership, Biblical Studies, Close Protection, Powerlifting, Long Distance Running, Kickboxing, Level Headed, High level of initiative, Highly motivated..., Great Motivator, Determined to Succeed, High level of..., Overcoming Challenges, Overcoming Adversity, Reading Comprehension, Intelligence, Fugitive Recovery, Bail Enforcement, Protection, Investigation, Security, Loss Prevention, Government, Customer Service
Education
Pima Community College 2013 — 2015
N/A, Business Administration and Management, General, 3.5 GPA
Sunnyside High School 2005 — 2008
H.S Diploma, General Studies
Patriot Security and Asset Protections February 2015 - Present
Self Employed Private Contractor 2011 - Present
Blackstone Security July 2013 - May 2014
Allied Barton May 2013 - July 2013
C3/CustomerContactChannels, Inc. September 2012 - April 2013
G4S Secure Solutions (USA) Inc. September 2011 - September 2012
Veterans Security July 2011 - September 2011
El Rio Community Health Care Center May 2011 - July 2011
Valley Protective Services of Tucson October 2010 - May 2011
Skills
Infantry Tactics, Krav Maga, Brazilian Jiu-Jitsu, Firearms, Hand to Hand Combat, Leadership, Biblical Studies, Close Protection, Powerlifting, Long Distance Running, Kickboxing, Level Headed, High level of initiative, Highly motivated..., Great Motivator, Determined to Succeed, High level of..., Overcoming Challenges, Overcoming Adversity, Reading Comprehension, Intelligence, Fugitive Recovery, Bail Enforcement, Protection, Investigation, Security, Loss Prevention, Government, Customer Service
Education
Pima Community College 2013 — 2015
N/A, Business Administration and Management, General, 3.5 GPA
Sunnyside High School 2005 — 2008
H.S Diploma, General Studies
andre Jennings andre Jennings's C3/CustomerContactChannels, Inc. Experience September 2014 - March 2015
Job Telecommunications Professional
Industry Telecommunications
Experience
C3/CustomerContactChannels, Inc. September 2014 - March 2015
Southwest Airlines August 2013 - March 2014
Sitel March 2011 - July 2013
Hilton Worldwide March 2008 - October 2010
Skills
customer service, telecommunications, Typing
Education
San Jacinto College 2004 — 2007
High School
C3/CustomerContactChannels, Inc. September 2014 - March 2015
Southwest Airlines August 2013 - March 2014
Sitel March 2011 - July 2013
Hilton Worldwide March 2008 - October 2010
Skills
customer service, telecommunications, Typing
Education
San Jacinto College 2004 — 2007
High School
David Anthony Roses's C3/CustomerContactChannels, Inc. Experience January 2015 - Present
Job C3/Customer Contact Channels
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc. January 2015 - Present
Black Turtle Services July 2013 - August 2014
C3/CustomerContactChannels, Inc. July 2012 - March 2013
Jackson National Life December 2006 - March 2010
JPMorgan Chase April 1999 - December 2006
Colorado Business Council 2000 - 2002
Cendant January 1998 - January 2000
Darden January 1992 - January 2000
Skills
Sales, Series 7, Sales Operations, Series 63, Sales Process, Cold Calling, Training, Analysis, Microsoft Office, Securities, Credit, Microsoft Excel, Process Improvement, Customer Service, Management, Team Leadership, Account Management, Leadership, Team Building, Call Centers, Business Development, Customer Satisfaction, Time Management, Coaching, Mutual Funds, Asset Allocation, Budgets, Sales Presentations, Customer Retention, Series 6, Recruiting, Insurance, Marketing, Investments, Salesforce.com, Fixed Annuities, Employee Benefits, Organizational..., 401k, Operations Management, Relationship Management, Financial Services, CRM, Interviews, Customer Experience, Employee Training, Retirement, Vendor Management, Hiring, Performance Management
Education
Regis University
Bachelor of Science (BS), Finance and Financial Management Services (Incomplete)
Thornton High School
High School Diploma, Communications
C3/CustomerContactChannels, Inc. January 2015 - Present
Black Turtle Services July 2013 - August 2014
C3/CustomerContactChannels, Inc. July 2012 - March 2013
Jackson National Life December 2006 - March 2010
JPMorgan Chase April 1999 - December 2006
Colorado Business Council 2000 - 2002
Cendant January 1998 - January 2000
Darden January 1992 - January 2000
Skills
Sales, Series 7, Sales Operations, Series 63, Sales Process, Cold Calling, Training, Analysis, Microsoft Office, Securities, Credit, Microsoft Excel, Process Improvement, Customer Service, Management, Team Leadership, Account Management, Leadership, Team Building, Call Centers, Business Development, Customer Satisfaction, Time Management, Coaching, Mutual Funds, Asset Allocation, Budgets, Sales Presentations, Customer Retention, Series 6, Recruiting, Insurance, Marketing, Investments, Salesforce.com, Fixed Annuities, Employee Benefits, Organizational..., 401k, Operations Management, Relationship Management, Financial Services, CRM, Interviews, Customer Experience, Employee Training, Retirement, Vendor Management, Hiring, Performance Management
Education
Regis University
Bachelor of Science (BS), Finance and Financial Management Services (Incomplete)
Thornton High School
High School Diploma, Communications
John Todd Cuson John Todd Cuson's C3/CustomerContactChannels, Inc. Experience August 2011 - Present
Job President at Intersect LC
Industry Fine Art
Experience
Intersect LC August 1995 - Present
C3/CustomerContactChannels, Inc. August 2011 - Present
Intersect L.C. August 1995 - Present
Intuit July 1999 - March 2007
Tucson Newspapers February 1992 - August 1995
J. T. Productions August 1985 - August 1995
Old Tucson Studios December 1989 - November 1993
Skills
Leadership, Start-ups, Management, Team Building, Training, Strategic Planning, Program Management, Recruiting, Business Development, Performance Management, Marketing, Human Resources, Change Management, Sales Management, Digital Photography, Cinematography, Film Production, Customer Experience, Organizational Change..., Agent for Change, Film Actor, Stuntman, Father, Onboarding, Coaching, Leadership Development, Interviews, Talent Management, Outsourcing, Sales, Customer Service, Microsoft Office, Consulting
Education
University of Phoenix 2000 — 2002
Master's Degree, Organizational Management
University of Arizona 1981 — 1987
BFA, General Fine Arts, Cinema
Intersect LC August 1995 - Present
C3/CustomerContactChannels, Inc. August 2011 - Present
Intersect L.C. August 1995 - Present
Intuit July 1999 - March 2007
Tucson Newspapers February 1992 - August 1995
J. T. Productions August 1985 - August 1995
Old Tucson Studios December 1989 - November 1993
Skills
Leadership, Start-ups, Management, Team Building, Training, Strategic Planning, Program Management, Recruiting, Business Development, Performance Management, Marketing, Human Resources, Change Management, Sales Management, Digital Photography, Cinematography, Film Production, Customer Experience, Organizational Change..., Agent for Change, Film Actor, Stuntman, Father, Onboarding, Coaching, Leadership Development, Interviews, Talent Management, Outsourcing, Sales, Customer Service, Microsoft Office, Consulting
Education
University of Phoenix 2000 — 2002
Master's Degree, Organizational Management
University of Arizona 1981 — 1987
BFA, General Fine Arts, Cinema
Donald Damiano Donald Damiano's C3/CustomerContactChannels, Inc. Experience August 2014 - March 2015
Job Site Director at C3/CustomerContactChannels, Inc.
Industry Executive Office
Experience
C3/CustomerContactChannels, Inc. August 2014 - March 2015
Damiano Pizza LLC September 2009 - December 2013
LasVegas.com October 2002 - April 2005
Mandalay Resort Group September 2000 - October 2002
America West Airlines May 1984 - December 1999
Skills
Strategic Planning, Entrepreneurship, Public Speaking, Small Business, Negotiation, New Business Development, Start-ups, Microsoft Office, Marketing, Coaching, Event Management, Social Media, Event Planning, Customer Service, Business Planning, Business Development
Education
Pima Community College 1981 — 1983
Marketing/Marketing Management, General
Schoolcraft College 1976 — 1978
Marketing, Business/Commerce, General
Winston Churchill 1973 — 1976
General studies, Business
University of Michigan - Coursera
Online continuous business management studies, Business Administration and Management, General
C3/CustomerContactChannels, Inc. August 2014 - March 2015
Damiano Pizza LLC September 2009 - December 2013
LasVegas.com October 2002 - April 2005
Mandalay Resort Group September 2000 - October 2002
America West Airlines May 1984 - December 1999
Skills
Strategic Planning, Entrepreneurship, Public Speaking, Small Business, Negotiation, New Business Development, Start-ups, Microsoft Office, Marketing, Coaching, Event Management, Social Media, Event Planning, Customer Service, Business Planning, Business Development
Education
Pima Community College 1981 — 1983
Marketing/Marketing Management, General
Schoolcraft College 1976 — 1978
Marketing, Business/Commerce, General
Winston Churchill 1973 — 1976
General studies, Business
University of Michigan - Coursera
Online continuous business management studies, Business Administration and Management, General
Rachelle Ross's C3/CustomerContactChannels, Inc. Experience August 2010 - Present
Job Senior Operations Manager at C3/CustomerContactChannels, Inc.
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc. August 2010 - Present
C3/CustomerContactChannels, Inc. August 2010 - Present
Galileo Processing November 2004 - August 2010
Providian/CompuCredit Corporation 1998 - 2002
Skills
Customer Satisfaction, Call Center, Vendor Management, Workforce Management, BPO, Call Centers, Process Improvement, Outsourcing, Performance Management, Training, Troubleshooting, Team Management, Project Management, Customer Service, Management, Team Building, Customer Retention, Human Resources, Customer Experience, Telecommunications, Operations Management, Team Leadership, Quality Assurance, CRM, Coaching, Contact Centers, Leadership, Recruiting, Sales
Education
Snow College 1991 — 1993
Associate of Arts (A.A.)
C3/CustomerContactChannels, Inc. August 2010 - Present
C3/CustomerContactChannels, Inc. August 2010 - Present
Galileo Processing November 2004 - August 2010
Providian/CompuCredit Corporation 1998 - 2002
Skills
Customer Satisfaction, Call Center, Vendor Management, Workforce Management, BPO, Call Centers, Process Improvement, Outsourcing, Performance Management, Training, Troubleshooting, Team Management, Project Management, Customer Service, Management, Team Building, Customer Retention, Human Resources, Customer Experience, Telecommunications, Operations Management, Team Leadership, Quality Assurance, CRM, Coaching, Contact Centers, Leadership, Recruiting, Sales
Education
Snow College 1991 — 1993
Associate of Arts (A.A.)
Dunia Narvaez's C3/CustomerContactChannels, Inc. Experience August 2010 - Present
Job Global Senior Payroll Director
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc. August 2010 - Present
The Continental Group 2009 - 2010
PRC August 1996 - August 2009
Skills
Payroll, Benefits Administration, HRIS, ADP Payroll, Employee Relations, Employee Benefits, Performance Management, Vendor Management, Onboarding, Training, Customer Service, Hiring, Human Resources, Leadership, Recruiting, Outsourcing, PeopleSoft, BPO, Deferred Compensation, Employee Training, Talent Acquisition, Applicant Tracking..., Coaching, Employee Engagement, Kronos, HR Policies, New Hire Orientations, Talent Management, Succession Planning, Leadership Development, Workforce Planning, global HCM, ERP Implementations, Workday
Education
University of Phoenix
Bachelor of Business Administration (BBA), Global Management
C3/CustomerContactChannels, Inc. August 2010 - Present
The Continental Group 2009 - 2010
PRC August 1996 - August 2009
Skills
Payroll, Benefits Administration, HRIS, ADP Payroll, Employee Relations, Employee Benefits, Performance Management, Vendor Management, Onboarding, Training, Customer Service, Hiring, Human Resources, Leadership, Recruiting, Outsourcing, PeopleSoft, BPO, Deferred Compensation, Employee Training, Talent Acquisition, Applicant Tracking..., Coaching, Employee Engagement, Kronos, HR Policies, New Hire Orientations, Talent Management, Succession Planning, Leadership Development, Workforce Planning, global HCM, ERP Implementations, Workday
Education
University of Phoenix
Bachelor of Business Administration (BBA), Global Management
Cynthia Gomez-Adames's C3/CustomerContactChannels, Inc. Experience January 2012 - September 2013
Job Director, Financial and Operational Reporting and Analysis at Carnival Cruise Lines
Industry Accounting
Experience
Carnival Cruise Lines September 2013 - Present
C3/CustomerContactChannels, Inc. January 2012 - September 2013
Bijoux Terner LLC April 2010 - December 2011
Brightstar November 2008 - January 2010
Sony Electronics Latin America January 2008 - October 2008
Perry Ellis International July 2006 - December 2007
Royal Caribbean Cruise Lines July 2000 - July 2006
Visa International LAC June 1998 - July 2000
Knight Ridder - KRI (The McClatchy Company) October 1996 - July 1998
United Healthcare August 1993 - October 1996
Skills
Finance, Variance Analysis, Strategy, Sarbanes-Oxley Act, Cash Flow, Internal Audit, Auditing, Leadership, Vendor Management
Education
Nova Southeastern University 2005 — 2007
MBA, Business
Rider University 1989 — 1993
BA, Accounting
Pace University 1988 — 1989
Accounting
Carnival Cruise Lines September 2013 - Present
C3/CustomerContactChannels, Inc. January 2012 - September 2013
Bijoux Terner LLC April 2010 - December 2011
Brightstar November 2008 - January 2010
Sony Electronics Latin America January 2008 - October 2008
Perry Ellis International July 2006 - December 2007
Royal Caribbean Cruise Lines July 2000 - July 2006
Visa International LAC June 1998 - July 2000
Knight Ridder - KRI (The McClatchy Company) October 1996 - July 1998
United Healthcare August 1993 - October 1996
Skills
Finance, Variance Analysis, Strategy, Sarbanes-Oxley Act, Cash Flow, Internal Audit, Auditing, Leadership, Vendor Management
Education
Nova Southeastern University 2005 — 2007
MBA, Business
Rider University 1989 — 1993
BA, Accounting
Pace University 1988 — 1989
Accounting
Israel Chavez's C3/CustomerContactChannels, Inc. Experience August 2010 - March 2013
Job Operations Manager at Black Turtle Services
Industry Consumer Services
Experience
Black Turtle Services June 2013 - Present
CR England March 2013 - May 2013
C3/CustomerContactChannels, Inc. August 2010 - March 2013
Vangent, Inc. 2010 - 2010
Discover Financial Services February 2001 - May 2009
Sound Concepts, UT 1999 - 2001
Skills
BPO, Workforce Management, Call Centers, Outsourcing, Contact Centers, Operations Management, Vendor Management, Customer Experience, Offshoring, Inbound Marketing, Process Improvement, Customer Satisfaction, Performance Management, Service Delivery, Call Center Development, Team Leadership, Budgets, Training, Quality Assurance, Customer Retention, Account Management, Hiring, Management, Employee Engagement, Leadership, Cross-functional Team..., CRM, Human Resources, Team Building, Program Management, Customer Service, Team Management, Business Analysis, Telecommunications, Sales Management, Coaching, Recruiting, Business Process...
Education
University of Phoenix-Utah Campus
Bachelor of Business Administration (BBA), Business Administration and Management, General
Juarez Stake Academy, Chihuahua Mexico 1988 — 1995
High School Diploma
Black Turtle Services June 2013 - Present
CR England March 2013 - May 2013
C3/CustomerContactChannels, Inc. August 2010 - March 2013
Vangent, Inc. 2010 - 2010
Discover Financial Services February 2001 - May 2009
Sound Concepts, UT 1999 - 2001
Skills
BPO, Workforce Management, Call Centers, Outsourcing, Contact Centers, Operations Management, Vendor Management, Customer Experience, Offshoring, Inbound Marketing, Process Improvement, Customer Satisfaction, Performance Management, Service Delivery, Call Center Development, Team Leadership, Budgets, Training, Quality Assurance, Customer Retention, Account Management, Hiring, Management, Employee Engagement, Leadership, Cross-functional Team..., CRM, Human Resources, Team Building, Program Management, Customer Service, Team Management, Business Analysis, Telecommunications, Sales Management, Coaching, Recruiting, Business Process...
Education
University of Phoenix-Utah Campus
Bachelor of Business Administration (BBA), Business Administration and Management, General
Juarez Stake Academy, Chihuahua Mexico 1988 — 1995
High School Diploma
Eric Sills's C3/CustomerContactChannels, Inc. Experience May 2012 - August 2012
Job MAC Candidate at University of North Carolina at Chapel Hill KenanFlagler Business School
Industry Accounting
Experience
UNC Kenan-Flagler August 2014 - November 2014
Zeke Capital Advisors, LLC June 2014 - August 2014
Global Tower Partners July 2013 - August 2013
C3/CustomerContactChannels, Inc. May 2012 - August 2012
Skills
10 Key, Financial Analysis, Critical Thinking, Call Centers, Time Management, Outlook, Microsoft Word, Microsoft Excel, PowerPoint, Data Entry, Invoicing, Microsoft Office, Accounts Receivable, Account Reconciliation, Public Speaking, Data Analysis, Research, Leadership, Analysis, Social Media, Customer Service, Teamwork, Event Planning, Financial Reporting
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2015 — 2016
Master's Degree, Accounting
University of North Carolina at Chapel Hill 2011 — 2015
Bachelor of Arts (B.A.), Economics
UNC Kenan-Flagler August 2014 - November 2014
Zeke Capital Advisors, LLC June 2014 - August 2014
Global Tower Partners July 2013 - August 2013
C3/CustomerContactChannels, Inc. May 2012 - August 2012
Skills
10 Key, Financial Analysis, Critical Thinking, Call Centers, Time Management, Outlook, Microsoft Word, Microsoft Excel, PowerPoint, Data Entry, Invoicing, Microsoft Office, Accounts Receivable, Account Reconciliation, Public Speaking, Data Analysis, Research, Leadership, Analysis, Social Media, Customer Service, Teamwork, Event Planning, Financial Reporting
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2015 — 2016
Master's Degree, Accounting
University of North Carolina at Chapel Hill 2011 — 2015
Bachelor of Arts (B.A.), Economics
Craig Christensen's C3/CustomerContactChannels, Inc. Experience 2010 - 2013
Job Operations Supervisor with Black Turtle
Industry Public Relations and Communications
Experience
Black Turtle July 2013 - April 2015
C3/CustomerContactChannels, Inc. 2010 - 2013
Manufactures Services LTD January 1995 - December 2011
PARC - Pioneer Rehabilitation Center for Adults January 2002 - September 2009
Skills
Microsoft Office, Customer Service, Budgets, Microsoft Excel, Troubleshooting, Project Management, Windows 7, Project Planning, Outlook, Accounts Payable, Customer Satisfaction, Call Centers, Team Leadership, Team Building, Process Improvement, Vendor Management, Account Management, Software Documentation, Production Managment, Production Planning, Manufacturing, Team Management, People Development, Microsoft Word, Training, Workforce Management, Leadership, Operations Management, Management, Forecasting, Customer Retention, Customer Experience, Quality Assurance, Sales, Time Management, Outsourcing, Process Scheduler, Performance Management, Recruiting, Supervisory Skills, Employee Relations, Analysis, Coaching, Business Process..., Payroll, Human Resources, IEX, Employee Training, Call Center Development, Customer Service...
Education
University of Phoenix 1988 — 1991
Bachelor of Science (BS), Management/Administration
University of Phoenix, Salt Lake City, utah 1986 — 1991
Bachelor of Business Administration (BBA)/Business Management, Business Administration and Management, General
Black Turtle July 2013 - April 2015
C3/CustomerContactChannels, Inc. 2010 - 2013
Manufactures Services LTD January 1995 - December 2011
PARC - Pioneer Rehabilitation Center for Adults January 2002 - September 2009
Skills
Microsoft Office, Customer Service, Budgets, Microsoft Excel, Troubleshooting, Project Management, Windows 7, Project Planning, Outlook, Accounts Payable, Customer Satisfaction, Call Centers, Team Leadership, Team Building, Process Improvement, Vendor Management, Account Management, Software Documentation, Production Managment, Production Planning, Manufacturing, Team Management, People Development, Microsoft Word, Training, Workforce Management, Leadership, Operations Management, Management, Forecasting, Customer Retention, Customer Experience, Quality Assurance, Sales, Time Management, Outsourcing, Process Scheduler, Performance Management, Recruiting, Supervisory Skills, Employee Relations, Analysis, Coaching, Business Process..., Payroll, Human Resources, IEX, Employee Training, Call Center Development, Customer Service...
Education
University of Phoenix 1988 — 1991
Bachelor of Science (BS), Management/Administration
University of Phoenix, Salt Lake City, utah 1986 — 1991
Bachelor of Business Administration (BBA)/Business Management, Business Administration and Management, General
Rubén G. Angulo Rubén G. Angulo's C3/CustomerContactChannels, Inc. Experience August 2011 - May 2012
Job Financial Advisor Associate at J.D. Mellberg Financial
Industry Financial Services
Experience
J.D. Mellberg Financial December 2012 - Present
gen110 May 2012 - December 2012
C3/CustomerContactChannels, Inc. August 2011 - May 2012
Sonora Solar Solutions, DBA Sonora Plumbing, Inc. November 2010 - August 2011
College Works Painting January 2010 - November 2010
7Engine Auto Shop July 2005 - December 2009
United States Air Force January 2007 - December 2008
Skills
Business Development, Microsoft Excel, Customer Service, Team Building, Public Speaking, Microsoft Office, PowerPoint, Microsoft Word, Leadership, Call Centers, Spanish, Salesforce.com, Google Docs, Data Analysis, Retirement Planning, Bilingual-Spanish, Microsoft Office..., Analytical and Problem..., Excel, Word, Five9, Outlook, Retirement Planning -..., Investments, Training, New Business Development, Entrepreneurship, Customer Retention, Cold Calling, Selling, Sales Process, Finance, Sales Management, Financial Planning, Management, Marketing, Insurance, Financial Services
Education
University of Phoenix 2010 — 2012
Bachelor of Science, Business, Concentration: Green and Sustainable Enterprise Management
Arizona Insurance License
Life, Accident and Health Producer, First Issued: September 18, 2013
Uniform Investment Advisor
Series 65 - Securities License, First Issued: May 12, 2014
J.D. Mellberg Financial December 2012 - Present
gen110 May 2012 - December 2012
C3/CustomerContactChannels, Inc. August 2011 - May 2012
Sonora Solar Solutions, DBA Sonora Plumbing, Inc. November 2010 - August 2011
College Works Painting January 2010 - November 2010
7Engine Auto Shop July 2005 - December 2009
United States Air Force January 2007 - December 2008
Skills
Business Development, Microsoft Excel, Customer Service, Team Building, Public Speaking, Microsoft Office, PowerPoint, Microsoft Word, Leadership, Call Centers, Spanish, Salesforce.com, Google Docs, Data Analysis, Retirement Planning, Bilingual-Spanish, Microsoft Office..., Analytical and Problem..., Excel, Word, Five9, Outlook, Retirement Planning -..., Investments, Training, New Business Development, Entrepreneurship, Customer Retention, Cold Calling, Selling, Sales Process, Finance, Sales Management, Financial Planning, Management, Marketing, Insurance, Financial Services
Education
University of Phoenix 2010 — 2012
Bachelor of Science, Business, Concentration: Green and Sustainable Enterprise Management
Arizona Insurance License
Life, Accident and Health Producer, First Issued: September 18, 2013
Uniform Investment Advisor
Series 65 - Securities License, First Issued: May 12, 2014
Jerome Armbruster's C3/CustomerContactChannels, Inc. Experience July 2014 - June 2015
Job Customer Service Representative at Granada Corporation
Industry Consumer Services
Experience
Granada Corporation September 2015 - Present
C3/CustomerContactChannels, Inc. July 2014 - June 2015
Asurion March 2014 - April 2014
Stream Global Services October 2012 - May 2013
Pace June 2012 - August 2012
Noble Logistics June 1993 - April 2012
Skills
Team Building, Sales, Coaching, Logistics, Customer Experience, Avaya, Call Centers, Troubleshooting, Technical Support, Customer Satisfaction, VoIP, Operations Management, Customer Service, Microsoft Word, Wireless, Customer Retention, Windows, Customer Support, Service Delivery, Windows XP, BPO, Android, Outlook, Process Improvement, Windows 7, Teamwork
Education
University of California, Berkeley 1994 — 1999
Bachelor of Business Administration (BBA), Business/Commerce, General
Rancho Verde High School 1983 — 1993
Diploma, General Studies
Granada Corporation September 2015 - Present
C3/CustomerContactChannels, Inc. July 2014 - June 2015
Asurion March 2014 - April 2014
Stream Global Services October 2012 - May 2013
Pace June 2012 - August 2012
Noble Logistics June 1993 - April 2012
Skills
Team Building, Sales, Coaching, Logistics, Customer Experience, Avaya, Call Centers, Troubleshooting, Technical Support, Customer Satisfaction, VoIP, Operations Management, Customer Service, Microsoft Word, Wireless, Customer Retention, Windows, Customer Support, Service Delivery, Windows XP, BPO, Android, Outlook, Process Improvement, Windows 7, Teamwork
Education
University of California, Berkeley 1994 — 1999
Bachelor of Business Administration (BBA), Business/Commerce, General
Rancho Verde High School 1983 — 1993
Diploma, General Studies
Dee Mandeville Dee Mandeville's C3/CustomerContactChannels, Inc. Experience August 2011 - June 2013
Job Customer Solution Agent 2
Industry Consumer Services
Experience
PayPal June 2015 - Present
Citi July 2013 - February 2014
C3/CustomerContactChannels, Inc. August 2011 - June 2013
Convergys November 2008 - June 2009
Greyhound Bus Lines October 2007 - September 2008
Office Team January 2007 - October 2007
Susan Sisler, Realtor June 2006 - February 2007
Patio Pools April 2005 - October 2005
Realty Executives, Inc May 2004 - April 2005
APAC Customer Services, Inc April 2002 - September 2003
Skills
Sales, Call Center, Operations Management, Management, Recruiting, Databases, Accounting, Workforce Management, BPO, Human Resources, Data Entry, Access, Employee Benefits, Outlook
Education
Pima Community College 2010 — 2016
Liberal Arts and Sciences, General Studies and Humanities
Pima Community College 2011 — 2013
Associate of Arts (A.A.), Liberal Arts
PayPal June 2015 - Present
Citi July 2013 - February 2014
C3/CustomerContactChannels, Inc. August 2011 - June 2013
Convergys November 2008 - June 2009
Greyhound Bus Lines October 2007 - September 2008
Office Team January 2007 - October 2007
Susan Sisler, Realtor June 2006 - February 2007
Patio Pools April 2005 - October 2005
Realty Executives, Inc May 2004 - April 2005
APAC Customer Services, Inc April 2002 - September 2003
Skills
Sales, Call Center, Operations Management, Management, Recruiting, Databases, Accounting, Workforce Management, BPO, Human Resources, Data Entry, Access, Employee Benefits, Outlook
Education
Pima Community College 2010 — 2016
Liberal Arts and Sciences, General Studies and Humanities
Pima Community College 2011 — 2013
Associate of Arts (A.A.), Liberal Arts
Laura Mattice Laura Mattice's C3/CustomerContactChannels, Inc. Experience 2010 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Toys R Us December 2012 - Present
C3/CustomerContactChannels, Inc. 2010 - 2012
Galileo Processing September 2008 - November 2009
Skills
Excellent analytical..., Excellent customer..., Effective and clear..., Excellent..., Able to work in..., Able to learn very..., Very detailed and very..., Able to take dry...
Education
University of Nevada-Las Vegas 2004 — 2008
Bachelor of Arts (B.A.), Philosophy
Stevens Henager College 2000 — 2002
Associate of Science (A.S.), Computer Programming
Toys R Us December 2012 - Present
C3/CustomerContactChannels, Inc. 2010 - 2012
Galileo Processing September 2008 - November 2009
Skills
Excellent analytical..., Excellent customer..., Effective and clear..., Excellent..., Able to work in..., Able to learn very..., Very detailed and very..., Able to take dry...
Education
University of Nevada-Las Vegas 2004 — 2008
Bachelor of Arts (B.A.), Philosophy
Stevens Henager College 2000 — 2002
Associate of Science (A.S.), Computer Programming
Richard Ferry Richard Ferry's C3/CustomerContactChannels, Inc. Experience January 2015 - Present
Job Director of Sales Operations at C3/CustomerContactChannels, Inc.
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc. January 2015 - Present
C3 June 2014 - December 2014
C3/CustomerContactChannels, Inc. October 2011 - May 2014
C3/CustomerContactChannels, Inc. April 2010 - October 2011
Aegis Communications November 2009 - April 2010
Aegis Communications September 2008 - November 2009
Aegis Communications Group June 2007 - September 2008
Skills
Management, Customer Satisfaction, Training, Quality Assurance, Call Centers, Operations Management, Vendor Management, BPO, Outsourcing, Employee Engagement, Customer Experience, Workforce Management, Process Improvement, Call Center, Performance Improvement, Customer Service, Leadership
Education
Southern Methodist University 2004 — 2007
M.A., American History
Southern Methodist University 2000 — 2004
B.A., History and Religious Studies
C3/CustomerContactChannels, Inc. January 2015 - Present
C3 June 2014 - December 2014
C3/CustomerContactChannels, Inc. October 2011 - May 2014
C3/CustomerContactChannels, Inc. April 2010 - October 2011
Aegis Communications November 2009 - April 2010
Aegis Communications September 2008 - November 2009
Aegis Communications Group June 2007 - September 2008
Skills
Management, Customer Satisfaction, Training, Quality Assurance, Call Centers, Operations Management, Vendor Management, BPO, Outsourcing, Employee Engagement, Customer Experience, Workforce Management, Process Improvement, Call Center, Performance Improvement, Customer Service, Leadership
Education
Southern Methodist University 2004 — 2007
M.A., American History
Southern Methodist University 2000 — 2004
B.A., History and Religious Studies
Jana Colman Jana Colman's C3/CustomerContactChannels, Inc. Experience August 2011 - June 2013
Job Project Management
Industry Research
Experience
C3/CustomerContactChannels, Inc. August 2011 - June 2013
Education
Villanova University 2010 — 2010
Master Certificate, Project Management
University of Central Florida 2000 — 2002
MBA, Business - Focus on Change Management
University of Central Florida 1996 — 2000
B.S, Business Administration
C3/CustomerContactChannels, Inc. August 2011 - June 2013
Education
Villanova University 2010 — 2010
Master Certificate, Project Management
University of Central Florida 2000 — 2002
MBA, Business - Focus on Change Management
University of Central Florida 1996 — 2000
B.S, Business Administration
Ken Condren's C3/CustomerContactChannels, Inc. Experience January 2015 - Present
Job Technology | VP | CIO | BI | Data Analytics | Leadership | Innovation | SaaS | CRM | Team Building
Industry Information Technology and Services
Experience
C3/CustomerContactChannels, Inc. January 2015 - Present
C3/CustomerContactChannels, Inc. August 2010 - December 2014
United Data Technologies March 2009 - April 2012
IAC October 1999 - March 2009
SalesConnects Inc. May 2004 - March 2008
Salomon Brothers May 1997 - October 1999
PwC April 1994 - April 1997
Skills
Vendor Management, Integration, Outsourcing, CRM, Strategy, Management, Leadership, Call Center, Call Centers, Professional Services, ITIL, Process Improvement, BPO, Contact Centers, Business Process..., Business Development, Project Management, Analysis, Enterprise Software, Team Building, Software Development, Team Leadership, SaaS, IT Management, Business Analysis, Business Intelligence, Information Technology, Offshoring, Start-ups, IT Strategy, Avaya, Unified Communications, Problem Solving, Personnel Management, Innovation, Global Management, Troubleshooting, Workforce Management, Applications Delivery, Technological Innovation, Department Budgeting, Sales Automation, Supplier Negotiation, Enterprise Architecture, IT Operations, Capital Budgeting, VAR, Risk Management, Analytics
Education
State University of New York at Albany 1989 — 1991
Bachelor of Science (BS)
C3/CustomerContactChannels, Inc. January 2015 - Present
C3/CustomerContactChannels, Inc. August 2010 - December 2014
United Data Technologies March 2009 - April 2012
IAC October 1999 - March 2009
SalesConnects Inc. May 2004 - March 2008
Salomon Brothers May 1997 - October 1999
PwC April 1994 - April 1997
Skills
Vendor Management, Integration, Outsourcing, CRM, Strategy, Management, Leadership, Call Center, Call Centers, Professional Services, ITIL, Process Improvement, BPO, Contact Centers, Business Process..., Business Development, Project Management, Analysis, Enterprise Software, Team Building, Software Development, Team Leadership, SaaS, IT Management, Business Analysis, Business Intelligence, Information Technology, Offshoring, Start-ups, IT Strategy, Avaya, Unified Communications, Problem Solving, Personnel Management, Innovation, Global Management, Troubleshooting, Workforce Management, Applications Delivery, Technological Innovation, Department Budgeting, Sales Automation, Supplier Negotiation, Enterprise Architecture, IT Operations, Capital Budgeting, VAR, Risk Management, Analytics
Education
State University of New York at Albany 1989 — 1991
Bachelor of Science (BS)
Kenneth Epstein's C3/CustomerContactChannels, Inc. Experience August 2003 - Present
Job CoFounder, Executive Vice President Global Sales & Marketing at C3/CustomerContactChannels, Inc.
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc. August 2003 - Present
Aegis Communications Group May 2005 - April 2010
C3/CustomerContactChannels January 2004 - May 2005
efishnt June 1999 - May 2005
Precision Response Corporation 1995 - 2001
TeleRep 1990 - April 1993
Flight Level Media January 1987 - March 1993
Skills
Outsourcing, Social Media, BPO, New Business Development, Strategic Planning, Call Center, CRM, Workforce Management, Consulting, Program Management, Management, Process Improvement, Business Development, Call Centers, Start-ups, Customer Satisfaction, Strategy, Contact Centers, Offshoring, Performance Management, Operations Management, Call Center Development, Recruiting, Leadership, Vendor Management, Inbound Marketing, Telecommunications, Sales, Service Delivery, Marketing, Human Resources, Sales Management, Customer Experience, Sales Process, Project Management, Networking, Business Process..., Customer Retention, E-commerce, Telemarketing, Team Management, Account Management, Lead Generation
Education
Southern Connecticut State University 1978 — 1981
Marketing/Commuinications
C3/CustomerContactChannels, Inc. August 2003 - Present
Aegis Communications Group May 2005 - April 2010
C3/CustomerContactChannels January 2004 - May 2005
efishnt June 1999 - May 2005
Precision Response Corporation 1995 - 2001
TeleRep 1990 - April 1993
Flight Level Media January 1987 - March 1993
Skills
Outsourcing, Social Media, BPO, New Business Development, Strategic Planning, Call Center, CRM, Workforce Management, Consulting, Program Management, Management, Process Improvement, Business Development, Call Centers, Start-ups, Customer Satisfaction, Strategy, Contact Centers, Offshoring, Performance Management, Operations Management, Call Center Development, Recruiting, Leadership, Vendor Management, Inbound Marketing, Telecommunications, Sales, Service Delivery, Marketing, Human Resources, Sales Management, Customer Experience, Sales Process, Project Management, Networking, Business Process..., Customer Retention, E-commerce, Telemarketing, Team Management, Account Management, Lead Generation
Education
Southern Connecticut State University 1978 — 1981
Marketing/Commuinications
Tanya (Strong) Covert, MBA/SPHR/SCP's C3/CustomerContactChannels, Inc. Experience September 2014 - Present
Job Corporate Recruiter at C3/CustomerContactChannels, Inc.
Industry Human Resources
Experience
C3/CustomerContactChannels, Inc. September 2014 - Present
Southeast Idaho Society for Human Resource Management 2002 - Present
Qualfon (Formerly Center Partners) February 2014 - September 2014
Idaho State Council SHRM January 2014 - September 2014
Center Partners (now Qualfon) December 2000 - September 2014
SHRM January 2012 - December 2013
Mountain Regional Services, Inc October 1999 - December 2000
Wyoming State Hospital September 1995 - October 1999
Skills
SPHR, HRIS, Employee Relations, Employee Benefits, Employee Engagement, Performance Management, Talent Acquisition, Employment Law, FMLA, Recruiting, Talent Management, Payroll, Technical Recruiting, Human Resources, Deferred Compensation, Leadership, Benefits Administration, Policy, Workers Compensation, Management, Training, HR Policies, Leadership Development, New Hire Orientations, College Recruiting, Organizational..., Interviews, Personnel Management, Employee Training, Applicant Tracking..., Conflict Resolution, Resume Writing, Team Building, Succession Planning, Compensation & Benefit, Job Descriptions, Staff Development, Temporary Placement, Coaching, Labor Relations, Training Delivery, Hiring, Organizational..., Internet Recruiting, Career Development, PeopleSoft, Workforce Planning, Onboarding, Sourcing, Performance Appraisal
Education
University of Wyoming 1990 — 1995
MBA, Business Administration
Northwest College 1990 — 1992
Associate of Science, Business Administration
C3/CustomerContactChannels, Inc. September 2014 - Present
Southeast Idaho Society for Human Resource Management 2002 - Present
Qualfon (Formerly Center Partners) February 2014 - September 2014
Idaho State Council SHRM January 2014 - September 2014
Center Partners (now Qualfon) December 2000 - September 2014
SHRM January 2012 - December 2013
Mountain Regional Services, Inc October 1999 - December 2000
Wyoming State Hospital September 1995 - October 1999
Skills
SPHR, HRIS, Employee Relations, Employee Benefits, Employee Engagement, Performance Management, Talent Acquisition, Employment Law, FMLA, Recruiting, Talent Management, Payroll, Technical Recruiting, Human Resources, Deferred Compensation, Leadership, Benefits Administration, Policy, Workers Compensation, Management, Training, HR Policies, Leadership Development, New Hire Orientations, College Recruiting, Organizational..., Interviews, Personnel Management, Employee Training, Applicant Tracking..., Conflict Resolution, Resume Writing, Team Building, Succession Planning, Compensation & Benefit, Job Descriptions, Staff Development, Temporary Placement, Coaching, Labor Relations, Training Delivery, Hiring, Organizational..., Internet Recruiting, Career Development, PeopleSoft, Workforce Planning, Onboarding, Sourcing, Performance Appraisal
Education
University of Wyoming 1990 — 1995
MBA, Business Administration
Northwest College 1990 — 1992
Associate of Science, Business Administration
Manny Silva's C3/CustomerContactChannels, Inc. Experience August 2013 - Present
Job Site Director at C3/CustomerContactChannels, Inc.
Industry Telecommunications
Experience
C3/CustomerContactChannels, Inc. August 2013 - Present
C3/CustomerContactChannels, Inc. September 2011 - July 2013
TCIM Services, Inc. May 1999 - August 2011
Skills
Call Center, Telecommunications, Leadership, Team Building, Call Centers, CRM, Customer Satisfaction, Customer Retention, Vendor Management, Customer Experience, Process Improvement, Training, Operations Management, Account Management, Performance Management, Outsourcing, Manage Client...
Education
University of Arizona 1997 — 2002
Bachelor of Arts (BA), Political Science and Government
C3/CustomerContactChannels, Inc. August 2013 - Present
C3/CustomerContactChannels, Inc. September 2011 - July 2013
TCIM Services, Inc. May 1999 - August 2011
Skills
Call Center, Telecommunications, Leadership, Team Building, Call Centers, CRM, Customer Satisfaction, Customer Retention, Vendor Management, Customer Experience, Process Improvement, Training, Operations Management, Account Management, Performance Management, Outsourcing, Manage Client...
Education
University of Arizona 1997 — 2002
Bachelor of Arts (BA), Political Science and Government
Cariann Moore's C3/CustomerContactChannels, Inc. Experience February 2012 - May 2013
Job Communications, community relations and event professional with a sunny disposition
Industry Nonprofit Organization Management
Experience
Ann Storck Center August 2015 - Present
American Lung Association June 2013 - July 2015
C3/CustomerContactChannels, Inc. February 2012 - May 2013
Jack & Jill Children's Center October 2010 - February 2012
American Red Cross February 2007 - October 2010
Memorial Healthcare System November 2004 - February 2007
United Way of Broward County August 2001 - July 2004
Century Title Insurance September 2000 - July 2001
Skills
Fundraising, Non-profits, Event Management, Public Speaking, Philanthropy, Leadership, Budgets, Research, PowerPoint, Microsoft Office, Outlook, Public Relations, Event Planning, Community Outreach, Social Media
Education
University of Florida 1996 — 2000
Bachelor of Arts, Political Science
Ann Storck Center August 2015 - Present
American Lung Association June 2013 - July 2015
C3/CustomerContactChannels, Inc. February 2012 - May 2013
Jack & Jill Children's Center October 2010 - February 2012
American Red Cross February 2007 - October 2010
Memorial Healthcare System November 2004 - February 2007
United Way of Broward County August 2001 - July 2004
Century Title Insurance September 2000 - July 2001
Skills
Fundraising, Non-profits, Event Management, Public Speaking, Philanthropy, Leadership, Budgets, Research, PowerPoint, Microsoft Office, Outlook, Public Relations, Event Planning, Community Outreach, Social Media
Education
University of Florida 1996 — 2000
Bachelor of Arts, Political Science
Tawanna Cross's C3/CustomerContactChannels, Inc. Experience August 2013 - May 2015
Job Program Service Evaluator I/Department of Economic Security
Industry Computer Software
Experience
Department of Economic Security May 2015 - Present
C3/CustomerContactChannels, Inc. August 2013 - May 2015
C3/CustomerContactChannels, Inc. September 2012 - August 2013
C3/CustomerContactChannels, Inc. June 2012 - September 2012
C3/CustomerContactChannels, Inc. October 2011 - June 2012
Sears Holdings Corporation October 2010 - October 2011
Sears Holdings Corporation July 2010 - November 2010
Afni January 2010 - July 2010
Jewish Family and Children's Services September 2008 - July 2009
Intuit September 2005 - August 2008
Skills
Call Center, Customer Experience, Customer Service, Process Improvement, Quality Assurance, Microsoft Office, Microsoft Excel, Outlook, Team Leadership, QuickBooks, Payroll, Call Centers, Software Documentation, Management, Program Management
Education
University of Phoenix 2008 — 2013
Bachelor of Business Administration (B.B.A.), Finance, General
Pima Community College 2004 — 2005
Department of Economic Security May 2015 - Present
C3/CustomerContactChannels, Inc. August 2013 - May 2015
C3/CustomerContactChannels, Inc. September 2012 - August 2013
C3/CustomerContactChannels, Inc. June 2012 - September 2012
C3/CustomerContactChannels, Inc. October 2011 - June 2012
Sears Holdings Corporation October 2010 - October 2011
Sears Holdings Corporation July 2010 - November 2010
Afni January 2010 - July 2010
Jewish Family and Children's Services September 2008 - July 2009
Intuit September 2005 - August 2008
Skills
Call Center, Customer Experience, Customer Service, Process Improvement, Quality Assurance, Microsoft Office, Microsoft Excel, Outlook, Team Leadership, QuickBooks, Payroll, Call Centers, Software Documentation, Management, Program Management
Education
University of Phoenix 2008 — 2013
Bachelor of Business Administration (B.B.A.), Finance, General
Pima Community College 2004 — 2005
Dayne Downey's C3/CustomerContactChannels, Inc. Experience September 2011 - June 2013
Job Consumer Service Representative at LivingSocial
Industry Consumer Services
Experience
LivingSocial August 2013 - Present
C3/CustomerContactChannels, Inc. September 2011 - June 2013
Verizon Wireless 2013 - 2013
Intuit 2005 - 2008
Skills
Customer Service, Microsoft Office, Microsoft Excel, Sales, Project Management, Team Building, Business Strategy, Account Management, Windows, 10 Key, Computers, Pharmacy
Education
Pima Medical Institute-Tucson
Pharmacy Technician/Assistant
Catalina High School 1984 — 1989
General Studies, Commercial Art, Photography
LivingSocial August 2013 - Present
C3/CustomerContactChannels, Inc. September 2011 - June 2013
Verizon Wireless 2013 - 2013
Intuit 2005 - 2008
Skills
Customer Service, Microsoft Office, Microsoft Excel, Sales, Project Management, Team Building, Business Strategy, Account Management, Windows, 10 Key, Computers, Pharmacy
Education
Pima Medical Institute-Tucson
Pharmacy Technician/Assistant
Catalina High School 1984 — 1989
General Studies, Commercial Art, Photography
Suzanne Loizos's C3/CustomerContactChannels, Inc. Experience April 2013 - May 2013
Job Team Lead for Strategic Workforce Planning at General Dynamics Information Technology
Industry Telecommunications
Experience
General Dynamics Information Technology September 2013 - Present
General Dynamics Information Technology September 2013 - Present
Alorica May 2013 - July 2013
C3/CustomerContactChannels, Inc. April 2013 - May 2013
Dialogue Marketing October 2008 - April 2013
eBay March 2003 - April 2007
Teleperformance June 2000 - January 2003
Morgan Stanley November 1999 - May 2000
Packard Bell September 1998 - November 1999
AT&T August 1992 - September 1998
Skills
Call Centers, Customer Satisfaction, Management, Macro, Workforce Management, Vendor Management, Training, BPO, Customer Retention, Access, Call Center, Forecasting, IEX, Analysis, Process Scheduler, Outsourcing, Inbound Marketing, Microsoft Office, Recruiting, Customer Service, Call Center Development, Customer Experience, Contact Centers, Capacity Planning, Human Resources, Avaya, Hiring, Networking, People Skills, Time Management, Avaya Technologies
Education
Westminster College 1998 — 1998
Certificate, Legal Assistant Certificate Program
Weber State University 1991 — 1992
Bachelor of Science, Criminalistics and Criminal Justice
Salt Lake Community College 1988 — 1990
Associate of Science, Business Management
General Dynamics Information Technology September 2013 - Present
General Dynamics Information Technology September 2013 - Present
Alorica May 2013 - July 2013
C3/CustomerContactChannels, Inc. April 2013 - May 2013
Dialogue Marketing October 2008 - April 2013
eBay March 2003 - April 2007
Teleperformance June 2000 - January 2003
Morgan Stanley November 1999 - May 2000
Packard Bell September 1998 - November 1999
AT&T August 1992 - September 1998
Skills
Call Centers, Customer Satisfaction, Management, Macro, Workforce Management, Vendor Management, Training, BPO, Customer Retention, Access, Call Center, Forecasting, IEX, Analysis, Process Scheduler, Outsourcing, Inbound Marketing, Microsoft Office, Recruiting, Customer Service, Call Center Development, Customer Experience, Contact Centers, Capacity Planning, Human Resources, Avaya, Hiring, Networking, People Skills, Time Management, Avaya Technologies
Education
Westminster College 1998 — 1998
Certificate, Legal Assistant Certificate Program
Weber State University 1991 — 1992
Bachelor of Science, Criminalistics and Criminal Justice
Salt Lake Community College 1988 — 1990
Associate of Science, Business Management
Shawn Lemons's C3/CustomerContactChannels, Inc. Experience April 2013 - Present
Job Medical Assistant
Industry Hospital & Health Care
Experience
C3/CustomerContactChannels, Inc. April 2013 - Present
Carondelet Health Network October 2012 - January 2013
APAC Customer Services December 2010 - November 2011
Wills General Automotive June 2007 - March 2008
Skills
Cpr Certified, AED, EKG, Phlebotomy, Vital Signs, Medical Devices, Medical Terminology, Medical Assisting, Urinalysis, Bandaging, Venipuncture, SQL Injection, Immunization, Customer Service, Computer Security, Multi Tasking, Quality Assurance, Organization
Education
Pima Medical Institute-Tucson 2012 — 2013
Medical/Clinical Assistant
University of Phoenix 2009 — 2011
Associate of Arts (A.A.), Information Technology, 3.5
C3/CustomerContactChannels, Inc. April 2013 - Present
Carondelet Health Network October 2012 - January 2013
APAC Customer Services December 2010 - November 2011
Wills General Automotive June 2007 - March 2008
Skills
Cpr Certified, AED, EKG, Phlebotomy, Vital Signs, Medical Devices, Medical Terminology, Medical Assisting, Urinalysis, Bandaging, Venipuncture, SQL Injection, Immunization, Customer Service, Computer Security, Multi Tasking, Quality Assurance, Organization
Education
Pima Medical Institute-Tucson 2012 — 2013
Medical/Clinical Assistant
University of Phoenix 2009 — 2011
Associate of Arts (A.A.), Information Technology, 3.5
Susan Johnson, PMP's C3/CustomerContactChannels, Inc. Experience November 2010 - Present
Job Director of Implementation at C3/CustomerContactChannels, Inc.
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc. November 2010 - Present
PSOPhoto, LLC August 2009 - June 2010
Qualex 2005 - May 2009
Qualex 1999 - 2005
Qualex 1994 - 1999
Skills
Process Improvement, Call Center, Change Management, Problem Solving, Forecasting, Management, Customer Experience, Customer Satisfaction, Outsourcing, Vendor Management, Operations Management, Performance Management, Business Process..., Team Building, CRM, Team Leadership, Coaching, Training, Quality Assurance, Project Management, Account Management, Analysis, Call Centers, Leadership, Project Planning, Program Management, Start-ups, Team Management, Call center start-up
Education
The University of Southern Mississippi 1981 — 1985
Dance
Hattiesburg High School 1981 — 1981
C3/CustomerContactChannels, Inc. November 2010 - Present
PSOPhoto, LLC August 2009 - June 2010
Qualex 2005 - May 2009
Qualex 1999 - 2005
Qualex 1994 - 1999
Skills
Process Improvement, Call Center, Change Management, Problem Solving, Forecasting, Management, Customer Experience, Customer Satisfaction, Outsourcing, Vendor Management, Operations Management, Performance Management, Business Process..., Team Building, CRM, Team Leadership, Coaching, Training, Quality Assurance, Project Management, Account Management, Analysis, Call Centers, Leadership, Project Planning, Program Management, Start-ups, Team Management, Call center start-up
Education
The University of Southern Mississippi 1981 — 1985
Dance
Hattiesburg High School 1981 — 1981
Norah Abramson's C3/CustomerContactChannels, Inc. Experience 2011 - 2012
Job Sr. Financial Analyst at Emergent Capital
Industry Consumer Goods
Experience
Imperial Finance & Trading July 2013 - Present
Office Depot June 2012 - July 2013
C3/CustomerContactChannels, Inc. 2011 - 2012
Jarden Consumer Solutions November 2009 - June 2011
Jarden Consumer Solutions 2006 - 2009
Jarden Consumer Solutions 2004 - 2006
Jarden Consumer Solutions 2002 - 2004
Jarden Consumer Solutions 2001 - 2002
Florida Health Choice 1998 - 2001
Skills
Financial Analysis, Financial Reporting, Variance Analysis, Pricing, P&L, Account Reconciliation, Consolidation, Microsoft Office, JD Edwards, Excel, Hyperion, Hyperion Enterprise, Income Statement, Financial Modeling, Cognos, Essbase, Forecasting, Microsoft Excel, Budgets, Process Improvement, Accounting, Analysis, Finance, Financial Accounting, Business Planning, Strategy, Mergers & Acquisitions, Management, Managerial Finance
Education
Philadelphia University 1983 — 1985
B.S., Accounting
Imperial Finance & Trading July 2013 - Present
Office Depot June 2012 - July 2013
C3/CustomerContactChannels, Inc. 2011 - 2012
Jarden Consumer Solutions November 2009 - June 2011
Jarden Consumer Solutions 2006 - 2009
Jarden Consumer Solutions 2004 - 2006
Jarden Consumer Solutions 2002 - 2004
Jarden Consumer Solutions 2001 - 2002
Florida Health Choice 1998 - 2001
Skills
Financial Analysis, Financial Reporting, Variance Analysis, Pricing, P&L, Account Reconciliation, Consolidation, Microsoft Office, JD Edwards, Excel, Hyperion, Hyperion Enterprise, Income Statement, Financial Modeling, Cognos, Essbase, Forecasting, Microsoft Excel, Budgets, Process Improvement, Accounting, Analysis, Finance, Financial Accounting, Business Planning, Strategy, Mergers & Acquisitions, Management, Managerial Finance
Education
Philadelphia University 1983 — 1985
B.S., Accounting
Misty Owen's C3/CustomerContactChannels, Inc. Experience November 2013 - Present
Job Implementation Manager at C3/CustomerContactChannels, Inc.
Industry Consumer Services
Experience
C3/CustomerContactChannels, Inc. November 2013 - Present
Dollar Thrifty Automotive Group June 2012 - November 2013
Avis Budget Group December 2010 - November 2012
Goodwill Industries April 2009 - January 2011
MetLife September 1999 - December 2008
Skills
Outsourcing, Training, Account Management, Project Management, Call Centers, Management, Budgets, Service Delivery, Project Planning, Customer Satisfaction, Business Planning, New Business Development, Customer Service
Education
Tulsa Community College
Associate's degree, Business Administration and Management, General
C3/CustomerContactChannels, Inc. November 2013 - Present
Dollar Thrifty Automotive Group June 2012 - November 2013
Avis Budget Group December 2010 - November 2012
Goodwill Industries April 2009 - January 2011
MetLife September 1999 - December 2008
Skills
Outsourcing, Training, Account Management, Project Management, Call Centers, Management, Budgets, Service Delivery, Project Planning, Customer Satisfaction, Business Planning, New Business Development, Customer Service
Education
Tulsa Community College
Associate's degree, Business Administration and Management, General
Heather Prothero's C3/CustomerContactChannels, Inc. Experience August 2014 - December 2014
Job Meridian Restaurants unlimited L.C
Industry Human Resources
Experience
Meridian Restaurants Unlimited L.C May 2015 - Present
C3/CustomerContactChannels, Inc. August 2014 - December 2014
PEGUS Research November 2007 - December 2013
PEGUS Research August 2007 - November 2007
PEGUS Research September 2005 - August 2007
Skills
Customer Service, Payroll, PowerPoint, Leadership, Human Resources, Clinical Research, Strategic Planning, Event Planning, Word, Excel, QuickBooks, Customer Relations, Internal Communications, Multi Tasking, Account Reconciliation, Internal Audit, Business Travel, Expense Reports, New Hire Paperwork, Health Insurance, Medicare Advantage, Medicare Part D, Medicare Supplements, Medicare Prescription..., Microsoft Word, Microsoft Excel, Microsoft Office, Training, Recruiting, Interviews
Education
Bountiful High School
Bountiful High School
Salt Lake Community College
Weber State University
Meridian Restaurants Unlimited L.C May 2015 - Present
C3/CustomerContactChannels, Inc. August 2014 - December 2014
PEGUS Research November 2007 - December 2013
PEGUS Research August 2007 - November 2007
PEGUS Research September 2005 - August 2007
Skills
Customer Service, Payroll, PowerPoint, Leadership, Human Resources, Clinical Research, Strategic Planning, Event Planning, Word, Excel, QuickBooks, Customer Relations, Internal Communications, Multi Tasking, Account Reconciliation, Internal Audit, Business Travel, Expense Reports, New Hire Paperwork, Health Insurance, Medicare Advantage, Medicare Part D, Medicare Supplements, Medicare Prescription..., Microsoft Word, Microsoft Excel, Microsoft Office, Training, Recruiting, Interviews
Education
Bountiful High School
Bountiful High School
Salt Lake Community College
Weber State University
Charles Hennessy's C3/CustomerContactChannels, Inc. Experience September 2012 - Present
Job Customer Care Representative at C3/CustomerContactChannels, Inc.
Industry Airlines/Aviation
Experience
C3/CustomerContactChannels, Inc. September 2012 - Present
Seeking Employment/Telephone Customer Service/Accounts Service July 2012 - September 2012
American Airlines June 2012 - July 2012
iQor March 2011 - April 2011
DarMel Inc. September 2007 - June 2010
Yellow Cab of Tucson March 1997 - May 1998
Skills
Have programmed in..., Microsoft Office 2007, Windows 7, C++, Call Center, Customer Service, Customer Satisfaction, Windows
Education
University of Arizona 1990 — 1994
B.A., Computer Science, Mathematics, German
Pima Community College 1987 — 1988
A.S., Programmer/Analyst
El Cajon Valley High School
C3/CustomerContactChannels, Inc. September 2012 - Present
Seeking Employment/Telephone Customer Service/Accounts Service July 2012 - September 2012
American Airlines June 2012 - July 2012
iQor March 2011 - April 2011
DarMel Inc. September 2007 - June 2010
Yellow Cab of Tucson March 1997 - May 1998
Skills
Have programmed in..., Microsoft Office 2007, Windows 7, C++, Call Center, Customer Service, Customer Satisfaction, Windows
Education
University of Arizona 1990 — 1994
B.A., Computer Science, Mathematics, German
Pima Community College 1987 — 1988
A.S., Programmer/Analyst
El Cajon Valley High School
Femaluai Togafau's C3/CustomerContactChannels, Inc. Experience June 2013 - March 2015
Job Customer Services
Industry Consumer Services
Experience
C3/CustomerContactChannels, Inc. June 2013 - March 2015
San Diego Unified School District July 2001 - April 2012
Skills
Tutoring
Education
Brookline College-Tucson 2015 — 2016
Certificate, Medical Insurance Specialist/Medical Biller
Pima Community College 2013 — 2016
Associate of Arts (A.A.), Vocational Rehabilitation Counseling/Counselor
C3/CustomerContactChannels, Inc. June 2013 - March 2015
San Diego Unified School District July 2001 - April 2012
Skills
Tutoring
Education
Brookline College-Tucson 2015 — 2016
Certificate, Medical Insurance Specialist/Medical Biller
Pima Community College 2013 — 2016
Associate of Arts (A.A.), Vocational Rehabilitation Counseling/Counselor
Jessica Mitcham's C3/CustomerContactChannels, Inc. Experience May 2013 - November 2013
Job Graduate Research Assistant at Oklahoma State University
Industry Higher Education
Experience
Oklahoma State University January 2014 - Present
C3/CustomerContactChannels, Inc. May 2013 - November 2013
Northeastern State University August 2012 - May 2013
Northeastern State University August 2011 - May 2013
Northeastern State University August 2011 - May 2013
Skills
Science, Laboratory, Higher Education, Public Speaking, Research, Teaching, University Teaching, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Event Planning, Customer Service
Education
Oklahoma State University 2014 — 2016
Master's degree, Entomology, 4.0
Northeastern State University 2012 — 2013
Master's degree in Natrual Science, Biology, General, 4.0
Northeastern State University 2006 — 2011
Bachelor of Science (B.S.), Biology Major, 3.2
Oklahoma State University January 2014 - Present
C3/CustomerContactChannels, Inc. May 2013 - November 2013
Northeastern State University August 2012 - May 2013
Northeastern State University August 2011 - May 2013
Northeastern State University August 2011 - May 2013
Skills
Science, Laboratory, Higher Education, Public Speaking, Research, Teaching, University Teaching, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Event Planning, Customer Service
Education
Oklahoma State University 2014 — 2016
Master's degree, Entomology, 4.0
Northeastern State University 2012 — 2013
Master's degree in Natrual Science, Biology, General, 4.0
Northeastern State University 2006 — 2011
Bachelor of Science (B.S.), Biology Major, 3.2
Dominika Sikora's C3/CustomerContactChannels, Inc. Experience March 2013 - Present
Job Accounts Payable Manager at C3/CustomerContactChannels, Inc.
Industry Accounting
Experience
C3/CustomerContactChannels, Inc. March 2013 - Present
Choice Environmental Services, Inc. January 2012 - March 2013
One Bal Harbor Resort & Spa September 2007 - December 2011
TGI Friday December 2005 - January 2008
Carlson Restaurants December 2004 - January 2008
TGI Friday's May 2003 - January 2008
Skills
Payroll, Budgets, Accounts Payable, Financial Reporting, Cash Flow, Invoicing, Auditing, Internal Controls, Tax, Accruals, Consolidation, Finance, Journal Entries, Analysis, Internal Audit, Income Statement, Expenses, Account Reconciliation, General Ledger, Cash Management, Variance Analysis, Sarbanes-Oxley Act, Management, ADP Payroll, Cash, Bank Reconciliation, Peachtree, Financial Statements, GAAP, Accounting, US GAAP, Balance, Accounts Receivable, Accounting Management, Financial Accounting, P&L
Education
University of Miami
BS, Microbiology/Chemistry
University of Miami
BACHELOR OF SCIENCE, Microbiology/Chemistry
C3/CustomerContactChannels, Inc. March 2013 - Present
Choice Environmental Services, Inc. January 2012 - March 2013
One Bal Harbor Resort & Spa September 2007 - December 2011
TGI Friday December 2005 - January 2008
Carlson Restaurants December 2004 - January 2008
TGI Friday's May 2003 - January 2008
Skills
Payroll, Budgets, Accounts Payable, Financial Reporting, Cash Flow, Invoicing, Auditing, Internal Controls, Tax, Accruals, Consolidation, Finance, Journal Entries, Analysis, Internal Audit, Income Statement, Expenses, Account Reconciliation, General Ledger, Cash Management, Variance Analysis, Sarbanes-Oxley Act, Management, ADP Payroll, Cash, Bank Reconciliation, Peachtree, Financial Statements, GAAP, Accounting, US GAAP, Balance, Accounts Receivable, Accounting Management, Financial Accounting, P&L
Education
University of Miami
BS, Microbiology/Chemistry
University of Miami
BACHELOR OF SCIENCE, Microbiology/Chemistry
Norman Potter's C3/CustomerContactChannels, Inc. Experience August 2014 - Present
Job Customer Service/Licensed Agent at C3/CustomerContactChannels, Inc.
Industry Building Materials
Experience
C3/CustomerContactChannels, Inc. August 2014 - Present
Champion Windows and Doors October 2013 - July 2014
American Stone May 2010 - August 2012
MetLife October 2008 - October 2009
hibu April 2004 - October 2008
PreMixed Products September 2001 - September 2002
Payless Cashways March 2000 - June 2001
Steel Engineers Inc July 1997 - April 2000
City of Henderson April 1990 - September 1995
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Teaching, Photoshop, Public Speaking, Budgets, Negotiation
Education
Weber State University 1988 — 1990
Secondary Education and Teaching
University of Idaho 1985 — 1989
Bachelor of Arts (B.A.), Zoology
C3/CustomerContactChannels, Inc. August 2014 - Present
Champion Windows and Doors October 2013 - July 2014
American Stone May 2010 - August 2012
MetLife October 2008 - October 2009
hibu April 2004 - October 2008
PreMixed Products September 2001 - September 2002
Payless Cashways March 2000 - June 2001
Steel Engineers Inc July 1997 - April 2000
City of Henderson April 1990 - September 1995
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Teaching, Photoshop, Public Speaking, Budgets, Negotiation
Education
Weber State University 1988 — 1990
Secondary Education and Teaching
University of Idaho 1985 — 1989
Bachelor of Arts (B.A.), Zoology
Brandon Singer's C3/CustomerContactChannels, Inc. Experience August 2011 - October 2011
Job District Executive at Boy Scouts of America
Industry Nonprofit Organization Management
Experience
Boy Scouts of America May 2013 - Present
Link-Systems International, Inc. December 2012 - April 2013
Enterprise Bank & Trust April 2012 - September 2012
JPMorgan Chase November 2011 - April 2012
C3/CustomerContactChannels, Inc. August 2011 - October 2011
The University of Arizona Student Unions February 2008 - May 2011
Owings Mills Sports Arena April 2006 - July 2007
Reisterstown Parks and Recreation March 2005 - July 2007
Education
University of Arizona, Eller College of Management 2007 — 2011
Bachelors of Science, Business Administration, Finance Program
Boy Scouts of America May 2013 - Present
Link-Systems International, Inc. December 2012 - April 2013
Enterprise Bank & Trust April 2012 - September 2012
JPMorgan Chase November 2011 - April 2012
C3/CustomerContactChannels, Inc. August 2011 - October 2011
The University of Arizona Student Unions February 2008 - May 2011
Owings Mills Sports Arena April 2006 - July 2007
Reisterstown Parks and Recreation March 2005 - July 2007
Education
University of Arizona, Eller College of Management 2007 — 2011
Bachelors of Science, Business Administration, Finance Program
Pasquale A. Nunnari's C3/CustomerContactChannels, Inc. Experience July 2010 - Present
Job Call Center Director Sales & Customer Service | Call Center Director | Call Center Inbound & Outbound | GM
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc. July 2010 - Present
Spirit Airlines January 2002 - July 2010
Royal Caribbean International April 1992 - January 2002
Skills
Call Center, Airports, Outsourcing, Customer Service, Customer Relations, Insourcing, Shipboard, Customer Sales, Training & Development, Quality Assurance, International Management, Operations Management, RFP, P&L responsibility, Program Management, Healthcare, Hospitality, Airlines, Telecommunications, Utilities, Human Resources, Field Support, Field Training, Field Sales, Email Customer Service, Project Management, Social Media, CRM, Internal Marketing, Public Speaking, Team Motivator, Staff Mentoring, Situational Leadership, DISC, Coaching, Mentoring, Behavioral Interviewing, Sales, Training, Performance Management, Customer Retention, Employee Training, Team Leadership, Leadership, Team Building, Call Centers, Recruiting, Process Improvement, Customer Satisfaction, P&L Management
Education
Wayne State University 1986 — 1989
Graduate Study, Law/Education
Oakland University 1982 — 1986
Bachelor of Science, Business and Communication
C3/CustomerContactChannels, Inc. July 2010 - Present
Spirit Airlines January 2002 - July 2010
Royal Caribbean International April 1992 - January 2002
Skills
Call Center, Airports, Outsourcing, Customer Service, Customer Relations, Insourcing, Shipboard, Customer Sales, Training & Development, Quality Assurance, International Management, Operations Management, RFP, P&L responsibility, Program Management, Healthcare, Hospitality, Airlines, Telecommunications, Utilities, Human Resources, Field Support, Field Training, Field Sales, Email Customer Service, Project Management, Social Media, CRM, Internal Marketing, Public Speaking, Team Motivator, Staff Mentoring, Situational Leadership, DISC, Coaching, Mentoring, Behavioral Interviewing, Sales, Training, Performance Management, Customer Retention, Employee Training, Team Leadership, Leadership, Team Building, Call Centers, Recruiting, Process Improvement, Customer Satisfaction, P&L Management
Education
Wayne State University 1986 — 1989
Graduate Study, Law/Education
Oakland University 1982 — 1986
Bachelor of Science, Business and Communication
Rita Occhionero's C3/CustomerContactChannels, Inc. Experience October 2011 - June 2013
Job Foreign Security Analyst at Franklin Templeton Investments
Industry Legal Services
Experience
Franklin Templeton Investments December 2013 - August 2015
C3/CustomerContactChannels, Inc. October 2011 - June 2013
Roetzel & Andress November 2010 - October 2011
Concord Camera Corp. September 2001 - June 2009
Skills
Corporate Law, Due Diligence, Legal Writing
Education
SUNY Polytechnic Institute 1980 — 1982
Bachelors, Business/Public Management
Franklin Templeton Investments December 2013 - August 2015
C3/CustomerContactChannels, Inc. October 2011 - June 2013
Roetzel & Andress November 2010 - October 2011
Concord Camera Corp. September 2001 - June 2009
Skills
Corporate Law, Due Diligence, Legal Writing
Education
SUNY Polytechnic Institute 1980 — 1982
Bachelors, Business/Public Management
Ivy Suftko's C3/CustomerContactChannels, Inc. Experience September 2011 - Present
Job Talent Acquisition Administration Manager
Industry Staffing and Recruiting
Experience
C3/CustomerContactChannels, Inc. September 2011 - Present
Icon Roasting Co. September 2013 - April 2015
GC Services June 2008 - May 2011
Citibank August 2007 - April 2008
Safehouse Espresso Bar March 2004 - September 2006
Bennigan's February 2003 - March 2004
Skills
Human Resources, Recruiting, Call Center, Management, Employee Benefits, Payroll, Interviews, Employee Relations, Training, Talent Acquisition, Customer Service, Outlook, Strategic Planning, Leadership, Analysis, Team Building, Microsoft Excel, Process Improvement, Vendor Management, Call Centers, PowerPoint, Applicant Tracking..., Account Management, Technical Recruiting, Customer Retention, Program Management, Onboarding, New Hire Orientations
Education
Pima Community College
C3/CustomerContactChannels, Inc. September 2011 - Present
Icon Roasting Co. September 2013 - April 2015
GC Services June 2008 - May 2011
Citibank August 2007 - April 2008
Safehouse Espresso Bar March 2004 - September 2006
Bennigan's February 2003 - March 2004
Skills
Human Resources, Recruiting, Call Center, Management, Employee Benefits, Payroll, Interviews, Employee Relations, Training, Talent Acquisition, Customer Service, Outlook, Strategic Planning, Leadership, Analysis, Team Building, Microsoft Excel, Process Improvement, Vendor Management, Call Centers, PowerPoint, Applicant Tracking..., Account Management, Technical Recruiting, Customer Retention, Program Management, Onboarding, New Hire Orientations
Education
Pima Community College
Sandra Caro's C3/CustomerContactChannels, Inc. Experience December 2014 - Present
Job Operations Manager for C3 Connect
Industry Hospital & Health Care
Experience
C3/CustomerContactChannels, Inc. December 2014 - Present
C3 Connect August 2011 - December 2014
GC Services February 2010 - May 2011
Afni November 2005 - June 2009
AOL August 1998 - October 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Outlook, English, Photoshop, Windows, Teaching, Public Speaking, Editing, Strategic Planning, Negotiation, Call Centers, Management, Recruiting, Team Building, Training, Customer Satisfaction, Leadership, Process Improvement, Program Management, Team Leadership, Vendor Management, Coaching
Education
Pima Community College 2012 — 2014
Associate's degree, Business Administration and Management, General
University of Phoenix 2012 — 2013
Bachelor's degree, Business Administration and Management, General
C3/CustomerContactChannels, Inc. December 2014 - Present
C3 Connect August 2011 - December 2014
GC Services February 2010 - May 2011
Afni November 2005 - June 2009
AOL August 1998 - October 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Outlook, English, Photoshop, Windows, Teaching, Public Speaking, Editing, Strategic Planning, Negotiation, Call Centers, Management, Recruiting, Team Building, Training, Customer Satisfaction, Leadership, Process Improvement, Program Management, Team Leadership, Vendor Management, Coaching
Education
Pima Community College 2012 — 2014
Associate's degree, Business Administration and Management, General
University of Phoenix 2012 — 2013
Bachelor's degree, Business Administration and Management, General
Syngin Chaffee's C3/CustomerContactChannels, Inc. Experience 2011 - 2012
Job Lockout Technician at Austin Premier Locksmith, Inc.
Industry Consumer Electronics
Experience
Austin Premier Locksmith, Inc. July 2012 - Present
C3/CustomerContactChannels, Inc. 2011 - 2012
L4 & Associates February 2011 - October 2011
Wild West December 2010 - February 2011
Whiskey River/Club Energy November 2010 - December 2010
Waco Lock & Key March 2009 - July 2009
AT&T Wireless July 2008 - August 2008
Masterfoods, USA July 2008 - August 2008
Wingfoot Commercial Tire Systems LLC December 2007 - June 2008
McDonald's Corporation November 2007 - December 2007
Skills
Call Center, Customer Satisfaction, Inbound Marketing, Customer Service, Customer Experience, Call Center Development, Contact Centers, Outlook, 10 Key, Technical Support, Direct Sales, Sales, Windows, Microsoft Office, Adobe, Mac, iPhone, Android, Mobile Devices, Laptops, Computer Repair, Locks, Keys, Tires, Automotive
Education
Texas State Technical College Waco 2009 — 2011
Automotive Maintenance Technology
Texas State Technical College Waco 2008 — 2009
Web Page, Digital/Multimedia and Information Resources Design
Austin Premier Locksmith, Inc. July 2012 - Present
C3/CustomerContactChannels, Inc. 2011 - 2012
L4 & Associates February 2011 - October 2011
Wild West December 2010 - February 2011
Whiskey River/Club Energy November 2010 - December 2010
Waco Lock & Key March 2009 - July 2009
AT&T Wireless July 2008 - August 2008
Masterfoods, USA July 2008 - August 2008
Wingfoot Commercial Tire Systems LLC December 2007 - June 2008
McDonald's Corporation November 2007 - December 2007
Skills
Call Center, Customer Satisfaction, Inbound Marketing, Customer Service, Customer Experience, Call Center Development, Contact Centers, Outlook, 10 Key, Technical Support, Direct Sales, Sales, Windows, Microsoft Office, Adobe, Mac, iPhone, Android, Mobile Devices, Laptops, Computer Repair, Locks, Keys, Tires, Automotive
Education
Texas State Technical College Waco 2009 — 2011
Automotive Maintenance Technology
Texas State Technical College Waco 2008 — 2009
Web Page, Digital/Multimedia and Information Resources Design
Tara Vlam's C3/CustomerContactChannels, Inc. Experience January 2015 - April 2015
Job
Industry Public Relations and Communications
Experience
C3/CustomerContactChannels, Inc. January 2015 - April 2015
Harbor Freight Tools April 2013 - January 2015
Annas Linens October 2011 - February 2013
Sears Hold April 2011 - August 2011
Roomstore July 2005 - March 2011
Skills
Typing, Microsoft Excel, Microsoft Word, PowerPoint, Social Networking, Customer Service, Process Scheduler, Team-oriented, Time Management, Accounts Payable, Recruiting, Windows, Software Documentation, Team Building, Customer Satisfaction, Data Entry, Administrative..., Telephone Skills, Administration, Inventory Management, Sales, Outlook, Call Centers, Microsoft Office, Public Speaking, Teamwork
Education
University of Phoenix 2012 — 2014
Bachelor's Degree, Business Administration and Management, General, 3.5
University of Phoenix 2009 — 2011
Associate of Arts (A.A.), Business
Waco High School 1994 — 1997
Diploma
C3/CustomerContactChannels, Inc. January 2015 - April 2015
Harbor Freight Tools April 2013 - January 2015
Annas Linens October 2011 - February 2013
Sears Hold April 2011 - August 2011
Roomstore July 2005 - March 2011
Skills
Typing, Microsoft Excel, Microsoft Word, PowerPoint, Social Networking, Customer Service, Process Scheduler, Team-oriented, Time Management, Accounts Payable, Recruiting, Windows, Software Documentation, Team Building, Customer Satisfaction, Data Entry, Administrative..., Telephone Skills, Administration, Inventory Management, Sales, Outlook, Call Centers, Microsoft Office, Public Speaking, Teamwork
Education
University of Phoenix 2012 — 2014
Bachelor's Degree, Business Administration and Management, General, 3.5
University of Phoenix 2009 — 2011
Associate of Arts (A.A.), Business
Waco High School 1994 — 1997
Diploma
Nicholas Roddy's C3/CustomerContactChannels, Inc. Experience September 2012 - November 2012
Job Restaurants Professional
Industry Restaurants
Experience
The Old Spaghetti Factory 2012 - Present
MetaSource November 2012 - February 2013
C3/CustomerContactChannels, Inc. September 2012 - November 2012
Larry H Miller Group July 2012 - September 2012
Wendy's November 2011 - May 2012
The Church of Jesus Christ of Latter-day Saints October 2009 - October 2011
Solitude Resort Lodging November 2008 - February 2009
Boy Scouts of America June 2008 - August 2008
Skills
Event Planning, Goal Setting, Follow Through, Communication, Cashiering, Customer Support, Customer Safety, Supply Ordering, Heavy Equipment..., Food Safety, Food Service, Cooking, Archery, Management, Snow Removal
Education
Salt Lake Community College 2008 — 2009
Some College Coursework Completed, General Studies
Cyprus High School 2005 — 2008
High School Diploma, General Studies, 2.6
The Old Spaghetti Factory 2012 - Present
MetaSource November 2012 - February 2013
C3/CustomerContactChannels, Inc. September 2012 - November 2012
Larry H Miller Group July 2012 - September 2012
Wendy's November 2011 - May 2012
The Church of Jesus Christ of Latter-day Saints October 2009 - October 2011
Solitude Resort Lodging November 2008 - February 2009
Boy Scouts of America June 2008 - August 2008
Skills
Event Planning, Goal Setting, Follow Through, Communication, Cashiering, Customer Support, Customer Safety, Supply Ordering, Heavy Equipment..., Food Safety, Food Service, Cooking, Archery, Management, Snow Removal
Education
Salt Lake Community College 2008 — 2009
Some College Coursework Completed, General Studies
Cyprus High School 2005 — 2008
High School Diploma, General Studies, 2.6
Victoria Kirkpatrick's C3/CustomerContactChannels, Inc. Experience November 2014 - January 2015
Job School Bus Driver at Student Transportation Specialists
Industry Transportation/Trucking/Railroad
Experience
Student Transportation Specialists January 2015 - Present
C3/CustomerContactChannels, Inc. November 2014 - January 2015
Student Transportation Specialists March 2014 - October 2014
Regal Nails inside Walmart on Franklin March 2014 - March 2014
Oasis Nails & Spa October 2013 - March 2014
Nuance Transcend Transcription Services May 2012 - June 2013
Various Nail Salons October 2010 - May 2012
Girling Health Care February 2009 - August 2009
Acer America Corp. March 2006 - October 2008
Dell Sales thru Spherion Employment Agency October 2005 - March 2006
Skills
Software Installation, Help Desk Support, Microsoft Word, Customer Service, Data Entry, Proofreading, Microsoft Office, Microsoft Excel, Customer Satisfaction, Technical Support, HIPAA
Education
Vogue Beauty School 2009 — 2010
Texas Manicurist Certificate, Nail Stylist
Texas State Technical College Waco 1991 — 1991
GED, High School Diploma
Student Transportation Specialists January 2015 - Present
C3/CustomerContactChannels, Inc. November 2014 - January 2015
Student Transportation Specialists March 2014 - October 2014
Regal Nails inside Walmart on Franklin March 2014 - March 2014
Oasis Nails & Spa October 2013 - March 2014
Nuance Transcend Transcription Services May 2012 - June 2013
Various Nail Salons October 2010 - May 2012
Girling Health Care February 2009 - August 2009
Acer America Corp. March 2006 - October 2008
Dell Sales thru Spherion Employment Agency October 2005 - March 2006
Skills
Software Installation, Help Desk Support, Microsoft Word, Customer Service, Data Entry, Proofreading, Microsoft Office, Microsoft Excel, Customer Satisfaction, Technical Support, HIPAA
Education
Vogue Beauty School 2009 — 2010
Texas Manicurist Certificate, Nail Stylist
Texas State Technical College Waco 1991 — 1991
GED, High School Diploma
Patricia Yamasaki Conger's C3/CustomerContactChannels, Inc. Experience August 2014 - Present
Job Insurance Agent for United Healthcare
Industry Insurance
Experience
C3/CustomerContactChannels, Inc. August 2014 - Present
Primerica January 2014 - October 2014
Black Turtle Services September 2013 - April 2014
ATK 2003 - 2009
Skills
Aerospace, Root Cause Analysis, Security Clearance, Configuration Management, Space Systems, Spacecraft, Lean Manufacturing, AS9100, Quality Assurance, Government Contracting, Continuous Improvement
Education
Orange Coast College 1980 — 1985
Accounting and Business/Management
C3/CustomerContactChannels, Inc. August 2014 - Present
Primerica January 2014 - October 2014
Black Turtle Services September 2013 - April 2014
ATK 2003 - 2009
Skills
Aerospace, Root Cause Analysis, Security Clearance, Configuration Management, Space Systems, Spacecraft, Lean Manufacturing, AS9100, Quality Assurance, Government Contracting, Continuous Improvement
Education
Orange Coast College 1980 — 1985
Accounting and Business/Management
Matthew Mortensen's C3/CustomerContactChannels, Inc. Experience January 2012 - June 2012
Job Customer Service Representative at Diamond Wireless
Industry Human Resources
Experience
US Translation Company September 2014 - Present
Diamond Wireless January 2014 - June 2014
SnugZ USA November 2012 - January 2014
Target September 2012 - November 2012
C3/CustomerContactChannels, Inc. January 2012 - June 2012
Best Buy December 2010 - December 2011
Skills
Customer Service, Sales, Retail, Time Management, Selling, Pricing, Troubleshooting, Product Development, Customer Satisfaction, Merchandising, Inventory Management, Retail Sales, Store Management, Cashiering, Customer Experience, Data Entry, Visual Merchandising, Team Leadership, Teamwork, Inventory Control, Leadership, Microsoft Office
Education
Salt Lake Community College 2010 — 2015
Associate of Science (AS), Computer Science
Cyprus High School 2007 — 2010
High School Diploma, Generals
US Translation Company September 2014 - Present
Diamond Wireless January 2014 - June 2014
SnugZ USA November 2012 - January 2014
Target September 2012 - November 2012
C3/CustomerContactChannels, Inc. January 2012 - June 2012
Best Buy December 2010 - December 2011
Skills
Customer Service, Sales, Retail, Time Management, Selling, Pricing, Troubleshooting, Product Development, Customer Satisfaction, Merchandising, Inventory Management, Retail Sales, Store Management, Cashiering, Customer Experience, Data Entry, Visual Merchandising, Team Leadership, Teamwork, Inventory Control, Leadership, Microsoft Office
Education
Salt Lake Community College 2010 — 2015
Associate of Science (AS), Computer Science
Cyprus High School 2007 — 2010
High School Diploma, Generals
dulce vasquez's C3/CustomerContactChannels, Inc. Experience August 2012 - Present
Job customer care rep at Gamil Design
Industry Design
Experience
C3/CustomerContactChannels, Inc. August 2012 - Present
citro chirporactic November 2009 - March 2010
viva burrito co. February 2008 - November 2008
Sonic Drive-In March 2005 - May 2008
Education
Pima Medical Institute-Tucson 2008 — 2009
certificate, Medical/Clinical Assistant
alta vista hish school 2006 — 2007
high school diploma, General Studies
C3/CustomerContactChannels, Inc. August 2012 - Present
citro chirporactic November 2009 - March 2010
viva burrito co. February 2008 - November 2008
Sonic Drive-In March 2005 - May 2008
Education
Pima Medical Institute-Tucson 2008 — 2009
certificate, Medical/Clinical Assistant
alta vista hish school 2006 — 2007
high school diploma, General Studies
Diedre Perry's C3/CustomerContactChannels, Inc. Experience December 2011 - April 2012
Job Technical Staffing Specialist at 24HRPO
Industry Human Resources
Experience
Staffing the Right People January 2013 - Present
C3/CustomerContactChannels, Inc. December 2011 - April 2012
Skills
IT Management, IT Recruitment, Technical Support, Strategic Sourcing, Technical Recruiting, Employee Relations
Education
UCSB 2005 — 2009
Human Resources Management Technology, HR
Staffing the Right People January 2013 - Present
C3/CustomerContactChannels, Inc. December 2011 - April 2012
Skills
IT Management, IT Recruitment, Technical Support, Strategic Sourcing, Technical Recruiting, Employee Relations
Education
UCSB 2005 — 2009
Human Resources Management Technology, HR
NaQueena Winn-Maduekwe's C3/CustomerContactChannels, Inc. Experience August 2014 - Present
Job Customer Service Representative at C3/CustomerContactChannels, Inc.
Industry Consumer Services
Experience
C3/CustomerContactChannels, Inc. August 2014 - Present
Spherion October 2012 - February 2013
Skills
Customer Service, Sales, Training, Recruiting, Time Management, Customer Satisfaction, Data Entry, Retail, Social Networking, Customer Retention
Education
Ogle School Hair Skin Nails-Dallas 2010 — 2011
Licentiate degree, Cosmetology/Cosmetologist, General
Ogle School Hair Skin Nails-Dallas 2010 — 2011
Cosmetology, Cosmetology/Cosmetologist, General
C3/CustomerContactChannels, Inc. August 2014 - Present
Spherion October 2012 - February 2013
Skills
Customer Service, Sales, Training, Recruiting, Time Management, Customer Satisfaction, Data Entry, Retail, Social Networking, Customer Retention
Education
Ogle School Hair Skin Nails-Dallas 2010 — 2011
Licentiate degree, Cosmetology/Cosmetologist, General
Ogle School Hair Skin Nails-Dallas 2010 — 2011
Cosmetology, Cosmetology/Cosmetologist, General
Sean Snow's C3/CustomerContactChannels, Inc. Experience December 2014 - Present
Job Working at C3
Industry Telecommunications
Experience
C3/CustomerContactChannels, Inc. December 2014 - Present
Education
Salt Lake Community College 2013 — 2017
Not complete, Computer Science
C3/CustomerContactChannels, Inc. December 2014 - Present
Education
Salt Lake Community College 2013 — 2017
Not complete, Computer Science
Natalie Andersen's C3/CustomerContactChannels, Inc. Experience August 2010 - May 2012
Job Licensed Health Insurance Agent
Industry Individual & Family Services
Experience
The Road Home February 2015 - April 2015
United States Postal Service January 2015 - April 2015
C3 Connect August 2014 - December 2014
Connexion Point (cXp) July 2012 - August 2014
C3/CustomerContactChannels, Inc. August 2010 - May 2012
Convergys May 2010 - August 2010
Skills
Call Centers, Customer Service, Team Building, Customer Satisfaction, Training, Leadership, Strategic Planning, Account Management, Team Leadership, Microsoft Excel, Coaching, Quality Assurance, Handle Confidential..., Multimedia, At Multitasking, Typing, Microsoft Word, Outlook, Individual Health..., 10 Key, Cashiering, Windows
Education
University of Utah 2013 — 2015
Bachelor's degree, Sociology
Salt Lake Community College 2005 — 2009
Associate of Science (AS), Interior Design
The Road Home February 2015 - April 2015
United States Postal Service January 2015 - April 2015
C3 Connect August 2014 - December 2014
Connexion Point (cXp) July 2012 - August 2014
C3/CustomerContactChannels, Inc. August 2010 - May 2012
Convergys May 2010 - August 2010
Skills
Call Centers, Customer Service, Team Building, Customer Satisfaction, Training, Leadership, Strategic Planning, Account Management, Team Leadership, Microsoft Excel, Coaching, Quality Assurance, Handle Confidential..., Multimedia, At Multitasking, Typing, Microsoft Word, Outlook, Individual Health..., 10 Key, Cashiering, Windows
Education
University of Utah 2013 — 2015
Bachelor's degree, Sociology
Salt Lake Community College 2005 — 2009
Associate of Science (AS), Interior Design
Sharla Lane's C3/CustomerContactChannels, Inc. Experience August 2010 - August 2012
Job Medicare Health Care
Industry Insurance
Experience
Connexion Point (cXp) September 2012 - September 2014
C3/CustomerContactChannels, Inc. August 2010 - August 2012
Skills
Sales, Leadership, Training, Management, Process Improvement, Medicare, Health Insurance, Customer Satisfaction, Insurance, Customer Service, Operations Management, Team Building, Call Centers
Education
University of Utah 1998 — 1999
1 year MBA study no degree, Accounting and Business/Management
University of Phoenix 1985 — 1986
Bachelor of Business Administration (B.B.A.), Business
Weber State University 1969 — 1972
None, Sociology
Connexion Point (cXp) September 2012 - September 2014
C3/CustomerContactChannels, Inc. August 2010 - August 2012
Skills
Sales, Leadership, Training, Management, Process Improvement, Medicare, Health Insurance, Customer Satisfaction, Insurance, Customer Service, Operations Management, Team Building, Call Centers
Education
University of Utah 1998 — 1999
1 year MBA study no degree, Accounting and Business/Management
University of Phoenix 1985 — 1986
Bachelor of Business Administration (B.B.A.), Business
Weber State University 1969 — 1972
None, Sociology
Manuel Orduno - Eguino's C3/CustomerContactChannels, Inc. Experience April 2013 - Present
Job Customer Service Rep at C3/CustomerContactChannels, Inc.
Industry Outsourcing/Offshoring
Brenda Rivas's C3/CustomerContactChannels, Inc. Experience November 2012 - January 2015
Job Talent Acquisition Recruiter at C3/CustomerContactChannels, Inc.
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc. November 2012 - January 2015
Skills
Applicant Tracking..., Customer Service, Employee Engagement, Human Resources, Management, Onboarding, Recruiting, Talent Acquisition, Taleo, Screening, Training, Employee Relations, Performance Management, Leadership, Interviews, HRIS, Technical Recruiting, Internet Recruiting
Education
University of Phoenix 2009 — 2012
Bachelor of Business Administration (BBA), Human Resources Management and Services
C3/CustomerContactChannels, Inc. November 2012 - January 2015
Skills
Applicant Tracking..., Customer Service, Employee Engagement, Human Resources, Management, Onboarding, Recruiting, Talent Acquisition, Taleo, Screening, Training, Employee Relations, Performance Management, Leadership, Interviews, HRIS, Technical Recruiting, Internet Recruiting
Education
University of Phoenix 2009 — 2012
Bachelor of Business Administration (BBA), Human Resources Management and Services
David Basurto Jr's C3/CustomerContactChannels, Inc. Experience January 2014 - Present
Job Customer Service Agent at C3/CustomerContactChannels, Inc.
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc. January 2014 - Present
G4S September 2009 - October 2011
Securitas Security Services May 2010 - September 2011
Skills
Customer Service, Customer Satisfaction, Customer Engagement, Customer Support, Security, Physical Security, Personal Security, Personal Protection
Education
Portland Community College
University of Phoenix
C3/CustomerContactChannels, Inc. January 2014 - Present
G4S September 2009 - October 2011
Securitas Security Services May 2010 - September 2011
Skills
Customer Service, Customer Satisfaction, Customer Engagement, Customer Support, Security, Physical Security, Personal Security, Personal Protection
Education
Portland Community College
University of Phoenix
Brian Parke's C3/CustomerContactChannels, Inc. Experience October 2014 - March 2015
Job Cashier at Walmart
Industry Wireless
Experience
C3/CustomerContactChannels, Inc. October 2014 - March 2015
Mybullfrog.com Verizon Wireless Premium Retailer April 2013 - October 2014
Walmart September 2011 - April 2012
Skills
Sales Management, Customer Service, Account Management, Direct Sales, Sales Operations, Sales Process, Customer Satisfaction, B2B, Team Building, Cold Calling, Technical Support, Telecommunications, Marketing Strategy, Customer Relations
Education
Trevecca Nazarene University 2011 — 2012
Psychology
C3/CustomerContactChannels, Inc. October 2014 - March 2015
Mybullfrog.com Verizon Wireless Premium Retailer April 2013 - October 2014
Walmart September 2011 - April 2012
Skills
Sales Management, Customer Service, Account Management, Direct Sales, Sales Operations, Sales Process, Customer Satisfaction, B2B, Team Building, Cold Calling, Technical Support, Telecommunications, Marketing Strategy, Customer Relations
Education
Trevecca Nazarene University 2011 — 2012
Psychology
Susan Whitlow's C3/CustomerContactChannels, Inc. Experience TelerecruiterAmerican Red Cross Southern Arizona ChapterNovember 2011 - November 2012
Job customer service representative at C3/CustomerContactChannels, Inc.
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc. TelerecruiterAmerican Red Cross Southern Arizona ChapterNovember 2011 - November 2012
Skills
Call Centers, Customer Service, Customer Experience, Telephone Skills, Customer Satisfaction, Contact Centers, Data Entry
Education
Pima Medical Institute-Tucson 2004 — 2004
Associate's degree, Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Pima Community College 1997 — 2003
Associate's degree, General Studies
C3/CustomerContactChannels, Inc. TelerecruiterAmerican Red Cross Southern Arizona ChapterNovember 2011 - November 2012
Skills
Call Centers, Customer Service, Customer Experience, Telephone Skills, Customer Satisfaction, Contact Centers, Data Entry
Education
Pima Medical Institute-Tucson 2004 — 2004
Associate's degree, Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Pima Community College 1997 — 2003
Associate's degree, General Studies
Insight Global
Alliance Data
DST Systems
SunGard Availability Services
Perficient
Mphasis
Hexaware Technologies
Pearson VUE