Fiserv Company
Industry: Company
DescriptionFiserv, Inc. is a US provider of financial services technology. The company's clients include banks, thrifts, credit unions, securities broker dealers, leasing and finance companies, and retailers. In October 2015, American Banker and BAI ranked the company third by revenue among technology providers to U.S. banks. Headquarters: Brookfield, Wisconsin, United States CEO: Jeffery W Yabuki Number of employees: 23,000 (April 2017) Subsidiaries: Fiserv Solutions, Inc, Open Solutions, Monitise,
Fiserv List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Fiserv. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Fiserv Salaries. You can even request information on how much does Fiserv pay if you want to. Learn about salaries, pros and cons of working for Fiserv directly from the past employees.
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7,455 Fiserv employees in database. Find out everything there's to know about Fiserv employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Fiserv Employees
SODECIA NORTH AMERICA January 2015 - Present
HCL Hewlett Packard November 2013 - January 2015
Fiserv July 2010 - November 2013
Skills
Active Directory, Windows Server, Microsoft Exchange, Network Administration, Switches, Software Installation, WAN, Windows 7, Disaster Recovery, XP, Network Security, DHCP, Cisco Technologies, Troubleshooting, Servers, Group Policy, VPN, Cisco Routers, Technical Support, Firewalls, VMware, Blackberry Enterprise..., DNS
Education
University of Phoenix 2014 — 2016
Master's Degree, Information Technology
Baker College of Auburn Hills 2009 — 2013
Bachelors, Information Technology Security
Samsung Fire & Marine Insurance May 2014 - Present
Fiserv August 2010 - June 2011
Citi June 2006 - August 2010
Citi May 2005 - June 2006
Arnell Group June 2004 - February 2005
Uniworld Group February 2003 - February 2004
Marsh & McLennan Companies, Inc. July 2002 - January 2003
Moody's Investors Service June 1999 - September 2001
LOWE MCADAMS HEALTHCARE December 1997 - June 1999
Mercer April 1995 - December 1997
Skills
Internal Communications, Adobe Acrobat, Executive Support, Market Research, Assisting Executives, Marketing, Product Marketing, Brand Development, Event Management, Social Media Marketing, Digital Marketing, Integrated Marketing, Strategy, Customer Service, Social Networking
Education
University of Phoenix 2015 — 2017
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Phoenix 2010 — 2014
Bachelor's Degree, Business Management/Marketing
NYU New
Certificate, Public Relations
Fiserv July 2015 - Present
Banfield Pet Hospital December 2012 - July 2015
Intel Corporation June 2012 - September 2012
Standard Bag June 2011 - April 2012
Skills
C#, C, C++, Java, XML, JavaScript, Software Development, .NET, Microsoft SQL Server, Software Engineering, Visual Studio, Object Oriented Design, ASP.NET, SQL, Eclipse, TFS, Databases
Education
University of Oregon 2006 — 2011
BS, Computer Science/Mathematic
LRS assigned to Caterpillar October 2014 - Present
Fruit of the Loom April 2011 - July 2014
PNC November 2007 - March 2011
ConsultUSA December 2006 - December 2007
Fiserv April 2005 - September 2006
Mellon Bank November 1985 - November 2004
Skills
Project Management, IT Management, Information Technology, Manufacturing, Banking, Waterfall, Agile Methodologies, JIRA, Scrum, MS Project, PowerPoint, Visio, Microsoft Excel, Process Improvement, Product Development, Business Analysis, Retail
Education
University of Pennsylvania 1978 — 1980
Associate's degree, Computer Science
Fiserv March 2014 - Present
Mobile Payments Industry Workgroup (MPIW) 2014 - Present
First Data 2001 - April 2013
STAR Network/First Data 2011 - 2012
STAR Network/First Data 2005 - 2011
First Data Merchant Services 2003 - 2005
Concord Payment Services/First Data 2001 - 2003
Skills
Product Development, Strategic Partnerships, Merchant Services, Product Marketing, Project Management, Program Management, Cross-functional Team..., Mobile Payments, New Business Development, Tokenization, Strategic Planning, Process Improvement, Customer Service, Brand Development, Credit, Business Strategy, Product Innovation, Key Account Management, PowerPoint, Requirements Analysis, ISO, Microsoft Office, Microsoft Excel, Microsoft Word, Onboarding, Research, Website Development, Strategic Communications, Commercialization, Product..., Writing, Financial Services, Strategy, Management
Education
University of Phoenix 2005 — 2007
Bachelor of Science in Business Management
Fiserv May 2001 - Present
Mike pc May 2002 - June 2004
NCR Corporation May 1987 - May 2001
Skills
Servers, Windows Server, Active Directory, VMware, Virtualization, Disaster Recovery, Linux, Troubleshooting, Unix, Computer Hardware, SQL, Microsoft SQL Server, DB2, SCOM
Education
University of Phoenix
Innovative Technology, Inc. October 2014 - Present
IBERIABANK May 2014 - August 2014
Innovative Technology, Inc. November 2006 - April 2014
Fiserv March 1998 - November 2006
Skills
Customer Service, Troubleshooting, Software Installation, Debit Cards, ATM Cards, ATM/POS networks, Call Centers, Software Documentation, Technical Support, Problem Solving, Vendor Management, Disaster Recovery, System Deployment, System Administration, Help Desk Support, Windows XP, Operating Systems, EFT Technology, Banking Operations, Data Migrations, Team Building, Implementation, Database Administration, Technical..., Regulatory Compliance, Timeline Management, Client Service, Report Generation, Training, Management, Process Improvement, Banking, Business Analysis
Education
University of Phoenix 2014 — 2016
Bachelor's Degree, Information Technology, Database Administration
Linn Benton Community College
Web Page Design – Beginning & Intermediate
Summit University
UC4 Global Job Scheduler, HP-UX Back Office, Spectrum Operator Training
University of Oregon 1990 — 1992
Psychology
Linn Benton Community College 1988 — 1990
Psychology
Crescent Valley High School 1984 — 1988
High School Diploma
Mutual Securities, Inc. Member FINRA, SIPC October 2014 - Present
Mutual Securities, Inc. Member FINRA, SIPC March 2013 - September 2014
Fiserv June 2012 - December 2012
Amgen, Inc September 2006 - April 2011
Amgen, Inc. December 2006 - August 2009
Amgen, Inc. January 2006 - November 2006
Countrywide Financial Services January 2005 - December 2005
Skills
Onboarding, Compliance, Problem Solving, Data Management, Regulatory Requirements, Departmental Liaison, Cross-functional..., Multi Tasking, Implementation of..., Close Attention to..., Regulatory Affairs, Regulatory Submissions, Budgets, Contracts Administrators, Team Leadership, Budget Tracking, Organization, FINRA CRD Registrations, Insurance Appointments, Life Insurance, Health Insurance, License Management, Project Management, Microsoft Office Suite, LexisNexis, Transunion, Basecamp, Software Documentation
Education
University of Phoenix 2007 — 2009
AA, Health Administration, A (3.5 GPA)
Fiserv June 2013 - Present
Cbeyond March 2008 - June 2013
Americold Logistics, LLC. February 2005 - March 2008
Skills
Business Process, Software Documentation, Analysis, Leadership, Access, SAP, Project Management, Strategic Planning, Business Planning, Networking, Customer Service, Time Management, Microsoft Excel, Vendor Management, Program Management, VoIP, Telecommunications, Troubleshooting, Management, Managed Services
Education
University of Phoenix 2013 — 2016
Master of Science (MS), Information Technology-Specialization Project Management
University of South Carolina-Columbia 1991 — 1995
Bachelor of Science (B.S.), Business Administration and Management, General
Dillon Technology Group November 2007 - Present
eBay June 2010 - November 2010
Independent BPM Consultant June 2009 - May 2010
Brulant February 2007 - January 2008
Triand, Inc 2006 - 2007
Fiserv February 2006 - August 2006
Resolution EBS February 2005 - February 2006
Troux Technologies May 2004 - January 2005
SiteStuff 2004 - 2004
PerformanceRetail 2002 - 2004
Skills
Agile Methodologies, Business Intelligence, Business Process Design, Java Enterprise Edition, Enterprise Architecture, Business Process, Business Process..., Business Process..., Architecture, Business Analysis, Consulting, IBM BPM, Lombardi, Microsoft SQL Server, Pre-sales, SQL, Solution Architecture, Business Process..., Enterprise Software, Java, Leadership, Project Management, Requirements Analysis, Requirements Gathering, SDLC, SOA, Software Development, Software Project..., Systems Analysis, Visio, Integration, Management, Professional Services, Cloud Computing, IT Strategy, Web Services
Education
University of Phoenix 2007 — 2008
Master, Business Administration
Wichita State University 1984 — 1995
BS, Electrical Engineering
Fiserv October 2008 - Present
US Bank December 2007 - October 2008
Pentagon Federal Credit Union August 2004 - December 2007
Bear Creek Corporation September 2003 - August 2004
GMAC Financial Services October 2000 - July 2003
Skills
Process Improvement, Business Analysis, Analysis, Loans, Credit, Product Management, Banking, Management, Training, Mortgage Lending, CRM, Budgets, Requirements Analysis, Financial Services, Software Documentation, Business Process..., Mortgage Banking, Team Building, Loan Origination, Sales, Business Requirements, SQL, Loan Servicing, Agile Methodologies, Consumer Lending, Requirements Gathering, User Acceptance Testing, Business Process, Risk Management, SDLC, Vendor Management, Visio, Business Intelligence, Integration, Software Project..., Systems Analysis, SharePoint, Project Portfolio...
Education
University of Oregon
Bachelor of Science (B.S.), Major in Economics with a concentration on Money and Banking and a minor in Business Administration
SheerID May 2014 - Present
SheerID October 2013 - Present
Fiserv October 2011 - April 2013
Fiserv February 2011 - October 2011
Self-employed October 2009 - February 2011
Fiserv July 2006 - October 2009
Fiserv May 2004 - July 2006
Fiserv May 2001 - May 2004
FabTrol Systems Inc. June 1999 - October 2000
University of Oregon September 1997 - June 1999
Skills
Software Project..., SDLC, Project Portfolio..., PMO, PMP, Agile Methodologies, IT Management, Software Development, PL/SQL, Agile Project Management, Scrum, Java, Enterprise Software, Product Management, Project Management, CRM, Oracle, Databases, Strategy, Quality Assurance, Unix, Requirements Analysis, Integration, Requirements Gathering, Management, Project Planning, Business Analysis
Education
Project Management Institute 2008 — 2008
PMP #535131, Project Management
University of Oregon - Charles H. Lundquist College of Business 1997 — 1999
MBA, Finance
University of Oregon 1982 — 1983
BS, Computer and Information Science
University of Southern Maine 1976 — 1980
BA, Political Science
BancVue February 2015 - Present
Earthport October 2013 - December 2014
SunTec Business Solutions November 2012 - July 2013
Fiserv June 2011 - June 2012
CashEdge October 2008 - June 2011
MoneyGram International March 1998 - March 2008
Deluxe Corporation October 1988 - 1998
Skills
SaaS, Enterprise Software, Cloud Computing, Product Management, Go-to-market Strategy, Strategic Partnerships, Salesforce.com, Professional Services, Business Development, CRM, Account Management, Product Marketing, Business Intelligence, Start-ups, Direct Sales, Sales, Sales Management, Banking, Pre-sales, Solution Selling, Strategy, Payments, Sales Operations, Competitive Analysis, Lead Generation, E-commerce, Financial Services, Outsourcing, Electronic Payments, Sales Process, Channel Partners
Education
University of Wisconsin-La Crosse 1984 — 1988
Bachelor of Science (BS), Marketing
University of Phoenix 1995 — 1998
Master's degree, Organizational Management
Fiserv October 2013 - Present
Hudson July 2013 - October 2013
Fannie Mae February 2010 - June 2013
Korn/Ferry Futurestep September 2008 - January 2009
PeopleSource, LLC March 2008 - August 2008
AGResearch October 2006 - March 2008
Futurestep May 2005 - October 2006
Skills
Executive Search, Technical Recruiting, Sourcing, Talent Acquisition, Internet Recruiting, Direct Sourcing, Cold Calling, Talent Development, Talent Management, Certified Internet..., Recruiters, Social Networking, Strategic Sourcing, Applicant Tracking..., Recruiting, Screening Resumes, Interviews, Screening, Contract Recruitment, Behavioral Interviewing, LinkedIn Recruiter, LinkedIn, Search, Human Resources, Training, Leadership, Resume Writing, College Recruiting, Employer Branding, Onboarding, Benefits Negotiation, Consulting, Recruitment Advertising, RPO, Workforce Planning, Staffing Services, HR Consulting, Hiring, Corporate Recruiting, Performance Management, Taleo
Education
University 2007 — 2009
Bachelor's of Business Management, Business
Ivie July 2013 - Present
Sally Beauty Company, Inc. (NYSE:SBH) August 2012 - July 2013
Source Direct September 2010 - August 2012
2Xoffice July 2011 - November 2011
Citi March 2010 - September 2010
Fiserv February 2007 - March 2010
Skills
Visio, Business Analysis, Vendor Management, SharePoint, Process Improvement, Business Intelligence, Requirements Analysis, Strategic Planning, SDLC, Telecommunications, Databases, ITIL, Sales, Integration, Salesforce.com, CRM, Access, Troubleshooting, SaaS, Team Leadership, Networking, Managed Services, Strategy, Analysis, Management, Cloud Computing, IT Strategy, Sales Operations, Data Center, Microsoft CRM
Education
The University of Texas at Dallas - School of Management
BSBA, Management Information Systems
University of Phoenix
Master of Business Administration (MBA)
AssureSign LLC. December 2011 - Present
3PV – Third Party Verification, Inc. December 2011 - March 2015
Worldwide Interactive Services, LLC January 2007 - December 2011
Fiserv May 2005 - January 2007
Bank of America January 2001 - January 2005
Skills
Electronic Signatures, Project Portfolio..., Customer Relations, Compliance, IVR, Call Flow Design, Event Management, Call Center, Customer Service, Vendor Management, Project Management, Superior Client Service, Change Management, Team Building, Project Planning, Risk Management, Enterprise Software, Process Improvement, Product Management, Workforce Management, Quality Assurance, SaaS, Software Documentation, Telecommunications, Customer Experience, Business Process..., Training, Strategy, Management, Integration, Account Management, CRM, Business Process, Operations Management, Strategic Planning, Time Management, Cloud Computing, Leadership, Customer Satisfaction, Budgets, Business Analysis, Product Development, Salesforce.com, Six Sigma, Customer Retention, Team Leadership, Security, Sales, Outsourcing, Call Centers
Education
University of Phoenix 2005 — 2008
BSB, Business Management
Fiserv Lending Solutions April 2014 - Present
Fiserv Lending Solutions February 2011 - Present
Operation Troop Appreciation July 2004 - Present
Fiserv October 2005 - February 2011
Fiserv SourceOne April 1992 - October 2005
Skills
Data Conversion, Strategic Business..., Public Speaking, Consumer Lending, Mortgage Lending, Management Consulting, Motivation Spaking, Non-profit Leadership, Military Affairs, Veterans Affairs, Fundraising, Charity Marketing, Thought Leadership, Business Development, Business Analysis, CRM, Requirements Analysis, Strategy, Financial Services, Program Management, SDLC, Outsourcing, Business Process..., SaaS, Software Project..., Business Strategy, Business Planning, Sales, Vendor Management, Management
Education
University of Phoenix 2009 — 2012
Bachelor of Science, Business Management, Graduated with Honors
DICK'S Sporting Goods January 2013 - Present
ExtendSMS February 2008 - March 2015
Fiserv 2012 - 2012
Metavante Technologies June 2005 - October 2009
Symbol Technologies, Inc. January 2003 - January 2005
Digital Site Systems June 1998 - January 2003
Skills
Mobile Applications, Product Management, Mobile Devices, Microsoft SQL Server, Marketing, Project Management, Mobile Strategy, Integration, Software Development, Quality Assurance, Web Applications, Leadership, Digital Marketing, Business Analysis, Requirements Analysis, Database Design, Software Project..., Databases, Process Improvement, Strategic Planning, Mobile Marketing, SaaS, Agile Methodologies, Software Quality..., SQL, HTML, Testing, Product Development, User Interface Design, User Acceptance Testing, Software Documentation, Agile Project Management, CRM, SQL Server, Mobile, Customer Relations, Problem Solving, Documentation, Wire framing web/tablet..., E-commerce, Certona, Omniture, Mobile Analytics, Management, User Experience, Analytics, Customer Service
Education
University of Pittsburgh 1994 — 1998
BS, Information Science, Business
The Kiski School 1989 — 1992
Nomis Solutions, Inc March 2015 - Present
Linedata 2011 - February 2015
Overture Technologies February 2010 - 2011
Fiserv 1997 - 2010
Presidential Financial Corporation 1996 - 1997
Dollar Bank 1992 - 1997
Associates First Capital Corp 1990 - 1992
Skills
Enterprise Software, SaaS, Solution Selling, Banking, Product Management, Analytics, Sales Management, Sales, Commercial Banking, Credit Analysis, Business Analysis, Business Development, Business Intelligence, Financial Services, CRM, Leadership, Credit, Pre-sales, Risk Management, Professional Services, E-commerce, Financial Risk, Portfolio Management
Education
University of Pittsburgh
BA, Economics
Rockwell Automation June 2010 - Present
Communefx March 2010 - July 2010
Rockwell Automation 2003 - April 2010
Rockwell Software 1999 - 2003
Fiserv 1995 - 1999
Fiserv 1992 - 1995
Cimflex Teknowledge 1990 - 1992
Cimflex Teknowledge 1987 - 1990
SAIC 1985 - 1987
Education
University of Pittsburgh 1980 — 1984
Deluxe Corporation 1997 - Present
Fiserv 1992 - 1997
Skills
Strategic Partnerships, Contract Negotiation, Mergers & Acquisitions, Cross-functional Team..., Product Development, Marketing, Start-ups, Strategy, Product Management, CRM, Business Development, Competitive Analysis, Strategic Planning, New Business Development, Marketing Strategy
Education
University of Pittsburgh
Fiserv January 2005 - Present
Fiserv SourceOne May 2003 - January 2005
Fiserv SourceOne December 2000 - May 2003
Dollar Bank January 1982 - December 2000
Dollar Bank January 1982 - December 2000
Dollar Bank January 1982 - December 2000
Skills
Self Motivated, Results Oriented, Client Focused, Product Management, Strategic Planning, Banking, Sales Support, Problem Solving, Business Process, Product Marketing, Product Strategy, Cross-functional Team..., Market Analysis, Market Research, Strategic Partnerships, Team Leadership, Vendor Management, Marketing Strategy, New Business Development, Strategy Development, Process Improvement, Consultative Selling, E-commerce, Business Analysis, Customer Relations, Business Management, Business Process..., Pricing, Product Launch, Vendor Relations, Customer Experience, Analytics, Customer Focus, Mobile Banking, Go-to-market Strategy, Product Life Cycle..., Thought Leadership, Business Strategy, Channel Management, Marketing Management, Strategic Thinking, Solution Selling, Sales Enablement, Channel Marketing, Internet Banking, Banking Operations, Copywriting, Product Lifecycle..., Strategy, Customer Service
Education
University of Pittsburgh
Bachelor's degree, Communications and Business
Bank of America October 2010 - Present
Bank of America April 2008 - October 2010
Bank of America February 2008 - April 2008
Bank of America November 2006 - February 2008
Bank of America June 2003 - November 2006
Bank of America May 2000 - June 2003
Bank of America October 1998 - May 2000
Fiserv October 1997 - October 1998
Skills
Risk Management, Process Improvement, Banking, Change Management, Strategy, Leadership, Program Management, Six Sigma, Vendor Management, Management, Financial Services, Operations Management, Business Process..., Portfolio Management, Payments, Credit Cards, Executive Management, Business Analysis, Strategic Planning, Project Management, Finance, Credit, IT Strategy, Forecasting, Team Management, Relationship Management, Financial Risk, Project Portfolio..., Mergers & Acquisitions, Commercial Banking, Budgets, Cash Management, ACH, Operational Risk..., Retail Banking, Leadership Development, Patents
Education
University of Phoenix
Bachelor of Science (B.S.), Business Administration and Management, General
Fiserv September 2014 - Present
Tarantino & Company LLC February 2014 - August 2014
Brookdale Senior Living January 2013 - February 2014
Brookdale Senior Living September 2011 - January 2013
Brookdale Senior Living June 2011 - September 2011
Brookdale Senior Living January 2009 - June 2011
Zetley, Carneol, Stein CPA's 2008 - 2008
MDC Inc. 2005 - 2008
Education
University of Wisconsin-Milwaukee - School of Business Administration 2007 — 2008
Masters, Accounting
University of Oregon 1996 — 2000
BS, Political Science
Fiserv July 2015 - Present
Fiserv June 2010 - July 2015
Pharma-Smart July 2008 - January 2009
Metavante Banking Solutions September 2007 - April 2008
NYCE Corporation December 2001 - September 2007
Lynk Systems July 2001 - December 2001
NYCE Corporation July 1996 - July 2001
Skills
Debit Cards, Vendor Management, Team Building, Customer Service, Mergers, Payments, Disaster Recovery, Process Improvement, Electronic Payments, Payment Card Processing, Credit Cards, Banking, Project Management, Strategic Planning, Troubleshooting, Electronic Funds..., Security, Software Documentation, Management, CRM, Leadership, Analysis, SDLC, Business Process, Team Leadership, Telecommunications, Business Analysis, Product Management, Business Requirements
Education
University of Phoenix 2003 — 2006
Business Management
George Washington University- School of Business & Public Management 2000 — 2000
Managing Projects in Organizations
Fiserv May 2014 - Present
XP2 Systems - Fiserv November 2010 - May 2014
Ron & Company 2002 - 2011
Credit Union in Las Vegas February 2009 - October 2009
WHITE CLARKE NORTH AMERICA October 2007 - September 2008
Family First Federal Credit Union January 1997 - January 2005
CUES 2004 - 2005
MARINE CORPS WEST FEDERAL CREDIT UNION January 1989 - January 1997
Blackhawk Community Credit Union 1985 - 1989
Skills
Strategic Planning, Credit, Marketing, Customer Service, Business Planning, Market Planning, Networking, Strategy, Team Building, Loans, Executive Management, Leadership, Management, Process Improvement, Analysis, Training, Credit Unions, Financial Services
Education
University of Phoenix 1995 — 1998
M.B.A, MANAGEMENT
University of Wisconsin 1984 — 1989
B.A, BUSINESS
CEO Institute, Cornell University
CCE Executive Management, CEO development
CEO Institute, University of California, Berkely
CCE Executive Management, CEO Development
CEO Institute, University of Virginia - Darden Graduate School of Business Administration
CCE Executive Management, CEO Development
D+H July 2013 - Present
Fiserv August 2005 - July 2013
Hewlett Packard 1996 - 2005
Fiserv January 2000 - January 2002
Skills
Process Development, Systems Analysis, Process Improvement, Software Quality..., Process Control, Quality Assurance, Testing, Quality Management, Test Automation, Documentation, Automation, Requirements Analysis, Test Planning, Software Project..., ClearQuest, Technical Writing, Root Cause Analysis, Test Cases, SDLC, User Acceptance Testing, Troubleshooting, QTP, Financial Software..., Performance Testing, Penetration Testing, Reliability, Reliability Analysis, CTFL, QA Engineering, Test Strategy, Test Automation..., Test Management, Software Documentation, Project Management, Software Development, Integration, Agile Methodologies, Analysis, Unix, Scrum, System Testing, Regression Testing, Defect Tracking, Requirements Gathering, Test Estimation, Quality Center, Manual Testing, Integration Testing, Test Execution, Functional Testing
Education
University of Oregon 1990 — 1995
BS, Physics, Geology
LUHS
FiServ. March 2015 - Present
SOS Pool Rescue July 2014 - Present
City of Maricopa July 2014 - Present
Uber April 2014 - Present
RR Donnelley April 2014 - July 2014
CSC August 2003 - November 2013
Electronic Data Systems October 1998 - August 2003
Motorola August 1981 - October 1998
Skills
Problem Solving, Customer Relations, Microsoft Office, Customer Service, Inventory Management, Spillman System;..., Organizational Structure, Team Building, Team Leadership, Teaching, Teamwork, Computer Proficiency, Police Stations, Volunteering, IT Asset Management, Job Coaching, Organization, IT Service Management, Software Documentation, BMC Remedy, Project Management, Vendor Management, Management, Databases, Analysis, PMP, Program Management, Time Management, Troubleshooting, Service Delivery, Change Management, Integration, Sla, Incident Management, Information Technology, IT Strategy, Disaster Recovery, Process Improvement, Data Center, Visio, Business Analysis, Project Portfolio..., Active Directory, Security, Requirements Analysis, PMO, Software Asset...
Education
University of Phoenix 1992 — 1994
BAM, Management
Blue Cross Blue Shield June 2014 - Present
Dearborn National June 2010 - June 2014
Fiserv January 2010 - June 2010
Fiserv November 2005 - January 2010
CheckFree Corporatiom November 2003 - November 2005
Skills
Call Center, Process Improvement, Customer Satisfaction, PeopleSoft, Customer Service, Lotus Notes, Business Analysis, Outlook, Onboarding, Training, Microsoft Office, Performance Management, Troubleshooting, Data Entry, Call Centers, Leadership, Team Building
Education
University of Phoenix 2009 — 2011
Bachelor's degree, Human Resources Management
Westinghouse Career Academy 1997 — 2001
High School Diploma, Accounting
Fiserv June 2015 - Present
Fiserv December 2014 - May 2015
Summit Health February 2011 - November 2014
Summit Health April 2007 - January 2011
CenturyLink Technology Solutions November 2006 - April 2007
Skills
OnBase, Dragon Naturally..., Meditech, Project Management, EMR, EMR Training, EHR, CPOE, Network Administration, Software Documentation, Troubleshooting, Healthcare Information..., Customer Service, Healthcare, Active Directory, Hospitals
Education
University of Pittsburgh 2001 — 2006
Bachelor of Science (BS), Computer Science
Nike June 2015 - Present
Nike April 2013 - Present
Fiserv November 2011 - April 2013
Fiserv July 2011 - November 2011
Red Robin November 2007 - July 2011
Adecco (Xerox Corporation) July 2007 - September 2008
EasyStreet Online Services January 2006 - June 2008
Skills
Time Management, Marketing, Leadership, Technical Writing, Management, Data Analysis, Training, Program Management, Networking, Social Media
Education
University of Oregon 2006 — 2011
Bachelor of Science (BS), Business Administration and Management, General
Lundquist College of Business, University of Oregon 2006 — 2010
Bachelor of Science (BS), Marketing
Fiserv July 2012 - Present
Fiserv July 2006 - December 2011
Fiserv June 2002 - June 2005
CGS Computer associates / Everest Consulting April 1998 - June 2002
Skills
Disaster Recovery, SDLC, SAN, Storage Area Networks, Distributed Systems, Data Center, Virtualization, Integration, IT Management, ITIL, Security, Program Management, Enterprise Architecture, Cloud Computing, Requirements Analysis, Solution Architecture, Vendor Management, IT Operations, IT Service Management, Enterprise Software, Process Improvement
Education
University of Phoenix 2000 — 2002
Master's degree, Computer Information Systems
Barathiar University 1992 — 1996
Bachelor's degree, Electronics and communications Engineering
Fiserv October 2013 - Present
Fiserv September 2007 - October 2013
Fiserv March 2005 - September 2007
Fiserv April 2002 - March 2005
Fiserv August 2001 - April 2002
Fiserv November 2000 - August 2001
US Cellular-Answer Wireless February 2000 - September 2000
Education
University of Phoenix 2002 — 2004
MBA, e-Commerce
University of Wisconsin-Madison 1993 — 1997
Bachelor of Science, Consumer Science
Insight June 2015 - Present
Concentrix September 2014 - March 2015
Cisco October 2008 - April 2013
Insight September 2004 - October 2008
FISERV 2001 - 2004
MicroAge 1997 - 2001
Skills
Cross-functional Team..., Leadership, Management, Strategy, Program Management, Solution Selling, Sales Management, Sales, Cloud Computing, Business Planning, Enterprise Software, Business Development, Account Management, Salesforce.com, SaaS, Marketing, Channel, Recruiting, Professional Services, CRM, Analytics, Project Management, Channel Partners, Strategic Partnerships, Selling, Sales Operations, Go-to-market Strategy, B2B, Vendor Management, Sales Process, Product Marketing, Virtual Teams, Team Leadership, Agile & Waterfall..., E-Learning, Learning Management..., Business Process...
Education
University of Phoenix 1997 — 2001
Bachelor of Science, Business Management
Fiserv January 2015 - Present
Fiserv March 2014 - Present
Fiserv September 2010 - March 2014
Fiserv June 2009 - September 2010
Fiserv February 2008 - September 2010
Fiserv February 2007 - September 2010
Fiserv July 1998 - September 2010
Skills
Project Portfolio..., Requirements Gathering, Banking, MS Project, Process Improvement, Data Warehousing, Strategy, PMP, SDLC, PMO, Project Management, Risk Management, Software Project..., Business Analysis, Requirements Analysis, Vendor Management, Visio, IT Strategy, Business Intelligence, Business Process..., IT Management
Education
University of Pittsburgh
BS, Information Science / Psychology
U.S. Bank July 2015 - Present
Fiserv June 2011 - July 2015
First Data Corporation January 2010 - February 2011
First Data Corporation December 1990 - February 2011
CUSO Management Group Inc. dba First Data December 1990 - June 1991
Howard Johnson Resort at Walt Disney World June 1989 - November 1990
U.S. Trust October 1985 - March 1989
New York Community Bancorp, Inc. (NYCB) July 1983 - October 1986
Greenwich Savings Bank aka Metropoltian/ Croassland Savings Bank July 1981 - June 1983
Skills
Management, SDLC, Mainframe, Project Management, Business Analysis, Requirements Analysis, Project Portfolio..., Training, Leadership, Disaster Recovery, Requirements Gathering, Vendor Management, Software Project..., CRM, PMP, IT Management, Visio, Project Delivery, Integration, PMO, IT Strategy, Business Requirements, Business Process..., SharePoint
Education
University of Phoenix
Bachelor of Science (BS), Business Management
D+H U.S. Operation August 2014 - Present
Fiserv March 2012 - July 2014
Banco Popular July 2007 - December 2008
Human Resource Generalist September 2004 - December 2008
Banco Popular North America 2006 - 2008
Banco Popular North America 2001 - 2008
Skills
Employee Relations, Talent Acquisition, Human Resources, Leadership, Customer Service, Organizational..., Coaching, Personnel Management, Credit, Team Building, Training, PeopleSoft, Onboarding, Analysis, Process Improvement, Banking, HRIS, Employee Benefits, Facilitation
Education
University of Phoenix 2002 — 2007
Bachelor of Science (B.S.), Business Management
Fred Meyer Stores, Inc. November 2012 - Present
Fiserv 2007 - 2012
Skills
Microsoft Office, Account Management, Business Analysis, Process Improvement, Microsoft Word, Program Management, Project Management, Business Development, Time Management, Outlook, Negotiation, PowerPoint
Education
University of Phoenix 2005 — 2009
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Apollo Learning Group February 2015 - August 2015
Apollo Education Group May 2014 - February 2015
Small Business Solutions August 2012 - March 2014
Fiserv October 2006 - August 2011
Fiserv October 2006 - August 2011
Affinitas April 2004 - September 2006
Skills
Project Management, Team Building, Team Leadership, Program Management, Supervisory Experience, Supervisory Skills, Management, Marketing, Sales, Human Resources, Customer Service, Call Centers, Leadership, Strategic Planning, Public Speaking, Six Sigma, Training, Coaching, Six Sigma yellow belt, Strong interpersonal..., Adult Education, PeopleSoft, Leadership Development, Time Management, Applicant Tracking..., Human Capital Management, Sales Force Development
Education
University of Phoenix 2013 — 2015
Master of Business Administration (M.B.A.), Human Resources Management and Services
University of Phoenix 2008 — 2012
Bachelor’s Degree, Business Administration and Management, General
Pershing, a BNY Mellon company July 2012 - Present
Fiserv October 2001 - December 2012
Popular North America January 2000 - January 2001
Lehman Brothers January 1996 - January 1999
Prudential Securities January 1992 - January 1996
Merrill Lynch January 1988 - January 1991
BHF-BANK January 1986 - January 1988
Banco de la Provincia de Bs January 1980 - January 1986
Skills
Lotus Notes, Training, PowerPoint, Visio, Administrative..., Software Documentation, Access, Calendars, Banking, Customer Service, Marketing, Project Management
Education
University of Phoenix 2011 — 2015
Associate of Arts (AA), Business Administration and Management, General
University of Phoenix 2009 — 2015
Associate’s Degree, Business Administration and Management, General
HiTouch Business Services May 2015 - Present
HiTouch Business Services August 2014 - Present
Brand Imaging Group January 2014 - July 2014
UHS Hermitage Hall November 2011 - December 2013
Xerox December 2011 - November 2012
Fidelity March 2010 - August 2011
MegaColor 2008 - 2010
Triangle Printing October 2006 - August 2009
CRT Custom Products May 2007 - May 2009
Fiserv October 2008 - March 2009
Skills
Quality Assurance, Sales Presentations, Customer Service, Graphic Design, Photoshop, QuarkXPress, Pre-press, Social Media, Journalism, Designs, InDesign, Illustrator, Adobe Creative Suite, Direct Mail, Digital Printing, Offset Printing, Adobe Acrobat, Mac, Training, Leadership, Packaging, Graphics, Creative Direction, Advertising, Catalogs, Marketing Communications, Brand Development, Newsletters, Email Marketing, Social Networking, Copywriting, Direct Marketing, Photography, Social Media Marketing, Publishing, Art, Marketing, Facebook, Blogging, Online Marketing, Website Development, Time Management, Brochures, Integrated Marketing, Digital Photography, Marketing Strategy, Trade Shows, WordPress, SEO, Public Relations
Education
Argosy University 2010 — 2013
Bachelors, Psychology
University of Phoenix 2009 — 2010
Associates, Psychology Nursing Administration, 4.0
Remington College 2008 — 2009
Certificate, Medical
Alkami Technology May 2015 - Present
ALKAMI September 2013 - April 2015
ALKAMI July 2013 - September 2013
Rockfish Interactive December 2011 - July 2013
Fiserv August 2011 - November 2011
AT&T October 2010 - August 2011
United Health Group May 2010 - October 2010
Farm Credit Bank of Texas February 2009 - July 2010
ExponentHR April 2006 - January 2009
Intuit November 1998 - March 2006
Skills
Agile Methodologies, SDLC, Quality Assurance, Testing, Test Planning, Agile Project Management, User Acceptance Testing, Software Quality..., Project Management, E-commerce, Quality Center, SQL, Project Planning, Scrum, Regression Testing, Manual Testing, Web Applications, Mobile Devices, Microsoft Certified..., Process Excellence, Test Automation, Defect Tracking, Software Project..., Team Leadership, System Testing, Test Strategy, Mobile Applications, Change Management, Cross-functional Team..., Test Cases, Product Management, Performance Testing, .NET, Visual Studio, Requirements Analysis, User Experience, Online Banking
Education
University of Phoenix 2010 — 2013
Bachelors, Business Finance
Fiserv September 2011 - Present
First Republic Bank October 2010 - September 2011
Information Access Systems March 2007 - October 2010
Fiserv September 2002 - March 2007
Hyland Software June 2001 - September 2002
Skills
C#, .NET, SQL, Solution Design, Integration, HTML/XML, HTML, XML, Software Development, Databases, Document Management, Enterprise Content..., Solution Architecture, Business Analysis, Business Process, Enterprise Software, Microsoft SQL Server, OnBase, Requirements Analysis, Software Documentation, VBScript, Document Imaging, Requirements Gathering, Agile Methodologies, Crystal Reports, Professional Services, Business Requirements, Consulting, Visio, Systems Analysis, Process Improvement
Education
University of Phoenix 2004 — 2006
AA, General Studies
Blackhawk Network December 2014 - Present
Fiserv June 2013 - November 2014
Atlas Claims Investigation June 2012 - May 2013
Skills
Investigation, Leadership, Financial Services, Risk Management, Analytics, Business Analysis, Fraud, Critical Thinking, Teamwork, CRM, Management, Communication, Positive Can-do Attitude, Problem Solving, Highly self-motivated, Organized, Banking, Criminal Law, Collaboration, Observation, Team Player, Goal Oriented, Criminal Justice, Anti Money Laundering, Fraud Detection, Incident Management, International Training, Process Improvement, Analysis
Education
University of Phoenix
Bachelor of Science (BS), Criminal Justice/Human Services - May, 2012
Adlai E. Stevenson High School
High School Diploma, Advanced Placement: Government/History/Politics - June, 2008
Fiserv 2015 - Present
Omgeo,LLC A DTCC I Thomson Reuters Company 2012 - 2013
JPMorgan 2008 - July 2012
Bear Stearns 2006 - July 2008
Bank of New York Mellon 2000 - August 2006
Pershing 2003 - 2006
Cowen & Company 1988 - May 2000
Newbridge Securities 1986 - 1988
Wall Street Clearing Company 1984 - September 1986
EF Hutton & Co. 1982 - September 1984
Skills
Equities, Series 7, Securities, Series 24, Series 63, series 27, Alternative Investments, Asset Management, Asset Managment, Back Office, CRM, Fixed Income, Hedge Funds, Investment Banking, Trading Systems, Management, Prime Brokerage, Capital Markets, Electronic Trading, FINRA, Mutual Funds, Investments, Options, Derivatives, Financial Markets, Bloomberg, Financial Services, Settlement, Trading, Relationship Management, Risk Management, Equity Trading, Middle Office, Equity Research, Trading Strategies, Wealth Management, Equity Derivatives
Education
Fairleigh Dickinson University-Metropolitan Campus
Bachelor's degree, Economics & Finance
University of Pennsylvania - The Wharton School
SIFMA Securities Industry Institute
Nike February 2015 - Present
Nike October 2014 - January 2015
Fiserv October 2013 - October 2014
Fiserv June 2012 - October 2013
Nexidia December 2011 - May 2012
Fiserv October 2008 - December 2011
United States Army Reserve Command August 2008 - October 2008
InComm September 2007 - August 2008
F-35 Lightning II Joint Strike Fighter Program Office (Stanley Associates Inc.) 2001 - 2007
United States Marine Corps September 1997 - September 2001
Skills
Windows Server 2008, Distributed Systems, Distributed..., SCOM, SCCM, VMware ESX, Active Directory, Security+, VCP, MCSE, Microsoft Infrastructure, Infrastructure Projects, C#, Powershell, .NET, Web Applications, Web Services, Hyper-V, ISA, ASP.NET MVC, IIS, SCVMM, Windows Server 2012, Microsoft Private Cloud..., System Center..., System Center..., System Center..., Financial Services, PCI Standards, Windows Server, Infrastructure, VMware, Team Management, Microsoft Technologies, High Availability, Cluster, SAN, vSphere, ASP.NET, Disaster Recovery, Architecture, VMware Infrastructure, IT Management, Enterprise Architecture, System Deployment, SDLC, SQL, Server Architecture, Data Center, Integration
Education
Villanova University 2015 — 2015
Master Certificate, Organizational Leadership
Villanova University 2013 — 2015
Master Certificate, Information Technology Project Management
Villanova University 2013 — 2014
Master Certificate, Applied Project Management
University of Phoenix 2012 — 2013
Master's degree, Management Information Systems, General
University of Phoenix 2007 — 2011
Bachelor of Science, Information Technology: Software Engineering
Fiserv, Financial & Risk Management Solutions August 2008 - Present
Fiserv 2008 - 2014
FHLBank Pittsburgh January 2000 - May 2008
Robroy Industries September 1992 - April 1998
United States Marine Corps February 1979 - September 1992
Skills
Windows Server, VMware, Active Directory, ITIL, Citrix, Servers, Microsoft Exchange, DNS, Disaster Recovery, Network Administration, DHCP, Windows XP, VMware ESX, Hardware, Technical Support, VPN, Windows 7, Help Desk Support, SDLC, Unix, Security, Databases
Education
University of Phoenix 2004 — 2006
BS, Information Technology
International Acaemy of Design (formerly Computer Tech) 1996 — 1998
Associate of Science (A.S.), Computer Information Management, 3.92 GPA
IBM September 2012 - Present
Standard Insurance Company August 2011 - August 2012
Fiserv June 2010 - August 2011
Genesis Financial Solutions 2008 - 2009
HSBC Finance Corporation 2003 - 2007
FCNB 1995 - 2003
Skills
Project Management, Business Analysis, Vendor Management, Cross-functional Team..., Process Improvement, Credit Cards, Risk Management, SDLC, Analytics, Software Project..., Financial Services, Product Management, Visio, Business Process..., Banking, Project Portfolio..., Analysis, CRM, Call Centers, Project Planning, Requirements Gathering, Business Process, Program Management, Management, Business Intelligence, Leadership, Requirements Analysis, Team Leadership, PMO, IT Strategy, PMP, Outsourcing, IT Management, SharePoint, Strategy, Integration, Project Delivery, Agile Project Management, Software Documentation, Resource Management, MS Project, Change Management, Business Requirements, Governance, Agile Methodologies, ITIL, Consulting, Quality Assurance, Enterprise Architecture, Systems Analysis
Education
University of Phoenix 2000 — 2002
B.S., Business Management
University of Oregon 1990 — 1994
English/General
Sage October 2012 - Present
Fiserv October 2011 - October 2012
Fiserv December 2010 - November 2011
Sparton Electronics July 2007 - December 2010
Symantec November 2005 - July 2007
Veritas / Symantec 2005 - 2007
VERITAS Software 2005 - 2007
Valley National Bank August 2001 - September 2005
Skills
Exchange, VMware ESX, Backup Exec, Netbackup, CommVault, Blackberry Enterprise..., SharePoint, ERP, Infrastructure Planning, Microsoft Servers, Oracle, Application Servers, PKI, Troubleshooting, Disaster Recovery, SAN, Microsoft Exchange, Microsoft SQL Server, Infrastructure, VMware, Microsoft Technologies, Virtualization, Cluster, Active Directory, Servers, Technical Support, VMware Infrastructure, Windows Server, SQL Server, Microsoft Infrastructure, VDI, Storage Area Networks, Hyper-V, Data Center, NetBackup
Education
University of Phoenix 2007 — 2008
Masters, Informations Systems
Everglades College 2001 — 2002
BS, Informations Systems
Keiser College 2000 — 2001
AS, Business Administration
Fiserv January 2012 - Present
Fiserv, INC. January 2008 - December 2011
Thomas Jefferson University 1990 - 1999
NCR-Comten 1980 - 1988
Skills
Solaris, Data Center, Disaster Recovery, Virtualization, VMware, AIX, Operating Systems, Linux, System Administration, DNS, Security, VPN, Cisco Technologies
Education
University of Pennsylvania 1979 — 1982
Fiserv May 2014 - Present
MetLife January 2014 - May 2014
Jack Henry & Associates March 2006 - September 2013
Skills
Microsoft SQL Server, Visio, Process Improvement, Project Management, Business Analysis, Disaster Recovery, Program Management, Software Documentation, Vendor Management, Change Management, Customer Service, Microsoft Office, Leadership, Management, ITIL, SDLC, VMware, SharePoint, CRM, MS Project, IT Service Management, Agile Project Management, Project Planning, PMP, System Administration, Telecommunications, Analysis, Cross-functional Team..., Access
Education
University of Phoenix 2008 — 2009
Bachelor's degree, Information Technology
University of Phoenix
Bachelor's degree, Information Technology
Fiserv January 2014 - Present
Terra Verde Services June 2013 - December 2013
Wells Fargo August 2006 - June 2013
IBM June 2002 - August 2006
American Express June 1996 - June 2002
United States Postal Service 1995 - 1996
Maricopa County Health Systems 1994 - 1995
Diamond Systems 1994 - 1994
Resource Information Systems 1992 - 1994
Applied Computer Technology 1988 - 1992
Skills
CISSP, Disaster Recovery, Information Security, Security, Information Security..., Networking, Financial Risk, Enterprise Architecture, Computer Security, Business Continuity, Service Delivery, ITIL, PCI DSS, SDLC, HIPAA
Education
University of Phoenix 2005 — 2007
MBA, Business Administration
University of Phoenix 2001 — 2005
BS, Information Technology
Agoura High 1982 — 1986
High School Diploma
Software Specialists January 2015 - Present
Modis January 2008 - December 2014
Modis September 2006 - January 2008
Premier Technologies November 2002 - October 2006
CynaTek March 1997 - November 2002
Rapidigm 1994 - 1997
Fiserv 1993 - 1994
Skills
Technical Recruiting, Account Management, Solution Selling, SaaS, Contract Recruitment, Recruiting, Talent Acquisition, Staff Augmentation, Vendor Management, Business Analysis, Cloud Computing, Business Development, New Business Development, Sales Process, Business Intelligence, Information Technology, Sales Management, Direct Sales, Process Improvement, Program Management, Networking, Professional Services, Salesforce.com, Enterprise Software, Managed Services, SDLC, Business Process..., Outsourcing, Consulting, CRM, Temporary Placement, Internet Recruiting, Cold Calling, Applicant Tracking..., Sourcing, Staffing Services, Management, Negotiation, Sales, Executive Search, Lead Generation, Benefits Negotiation, Leadership, Screening Resumes, Permanent Placement, Building Relationships, IT Recruitment, Team Management, Strategy, Interviews
Education
University of Pittsburgh
BS, Business Administration
Ruby Receptionists June 2015 - Present
fiserv July 2009 - June 2015
Waggener Edstrom Worldwide February 2006 - July 2009
Oregon Health & Science University - Department of Pediatrics, School of Medicine January 2005 - February 2006
Kaiser Permanente Center for Health Research November 1990 - February 2006
Contract March 2001 - June 2001
Skills
User Interface Design, Information Architecture, Wireframes, User-centered Design, User Experience, Usability Testing, User Research, User Experience Design, Agile Methodologies, Usability, Card Sorting, Heuristic Evaluation, Wire Framing, Contextual Inquiry, Design Strategy, Persona
Education
University of Oregon 1982 — 1986
Bachelor of Arts, Fine Arts
Tradeforce staffing September 2013 - Present
Trade Force Staffing September 2012 - September 2013
WFG National Title Insurance Company May 2012 - September 2012
Fiserv March 2011 - January 2012
Internal Revenue Service October 2010 - March 2011
University of Phoenix August 2005 - January 2010
US Army September 2001 - May 2009
NurseWise/ Cenpatico Behavioral Health May 2005 - August 2006
Express Scripts September 2002 - May 2005
US Army December 2002 - May 2004
Skills
Recruiting, Talent Acquisition, Applicant Tracking..., Employee Benefits, Technical Recruiting, Account Management, Temporary Staffing, Management, Screening, College Recruiting, Contract Recruitment, Coordination
Education
University of Phoenix 2005 — 2010
Psychology
University of Phoenix
Associates of Arts, Psychology
U.S. Bank November 2013 - Present
U.S. Bank April 2012 - November 2013
Fiserv June 2011 - August 2011
Knight Library, University of Oregon September 2007 - June 2011
Skills
Microsoft Excel, Microsoft Word, Credit, Financial Analysis, Loans, Banking, Credit Analysis, Credit Risk, Commercial Banking, Financial Statement..., Accounting, Underwriting, Risk Management, Small Business Lending
Education
University of Oregon - Charles H. Lundquist College of Business 2007 — 2011
Bachelor of Science, Finance
Tree of Hope June 2015 - Present
Columbia Bank December 2013 - Present
City View Charter School October 2009 - February 2015
Fiserv September 2011 - October 2013
Infogroup Interactive / Yesmail September 2006 - July 2011
Infogroup September 2006 - July 2011
Affiliated Computer Services, Inc. (now Xerox) April 2005 - September 2006
@Once Corp. September 2000 - April 2005
Robert William James & Associates September 1997 - October 2000
Skills
Talent Management, Recruiting, Deferred Compensation, Project Management, Onboarding, Employee Relations, Talent Acquisition, Employee Benefits, HRIS, Applicant Tracking..., Succession Planning, Benefits Administration, Mergers & Acquisitions, Policy, Training, HR Policies, Human Resources, Team Building, Process Improvement, Sourcing, Vendor Management, Personnel Management, Leadership, Employee Engagement, Start-ups, Performance Management, Management, Organizational..., Strategic Planning, Employment Law, Change Management, Temporary Placement, Conflict Resolution, Workforce Planning
Education
University of Oregon 1984 — 1989
B.S., Psychology
Bissert Consulting, Inc. April 2002 - Present
PNC Financial Services Group 1996 - 2002
Fiserv 1994 - 1996
Mellon Financial 1988 - 1996
Skills
Program Management, Banking, Process Improvement, Strategic Planning, Management Consulting, Strategic Consulting, Process Consulting, Coaching, CMMI, Business Intelligence, Integration, Strategy, Product Management, Management, Business Development, Project Management, Project Portfolio..., Training, Telecommunications, E-commerce, ERP, Engagement Management, Leadership, Consulting, Business Analysis, Business Process..., Executive Management, Vendor Management, Process Optimization, Business Process..., IT Strategy, PMO, SDLC, Financial Services, Cross-functional Team..., Requirements Analysis, Information Technology, Business Strategy
Education
Carnegie Mellon University - Software Engineering Institute (CERT division) 2014 — 2014
Insider Threat Program Manager Certification
Carnegie Mellon University; Software Engineering Institute (SEI) 2009 — 2009
Intermediate Concepts of CMMI Version 1.2, Software Engineering
Carnegie Mellon University; Software Engineering Institute (SEI) 2003 — 2003
Certified, Intro to Capability Maturity Model Integration (CMMI)
University of Pittsburgh
BA, English Writing
McKesson February 2014 - Present
First Republic Bank September 2011 - February 2014
CA Technologies March 2011 - August 2011
Blue Shield April 2010 - March 2011
University of San Francisco MBA Alumni Society June 2007 - June 2010
Autodesk August 2009 - April 2010
Bio-Rad Laboratories April 2008 - March 2009
Bio-Rad Laboratories October 2006 - January 2008
University of San Francisco May 2006 - December 2006
Fiserv September 2002 - April 2006
Skills
Business Analysis, Project Management, Process Engineering, Requirements Gathering, Leadership, SDLC, Process Improvement, Team Leadership, Business Strategy, Analytics, Software Development, Cloud Computing, Management, Business Process..., Software Documentation, IT Strategy, Data Analysis, Vendor Management, CRM, Cross-functional Team..., Business Intelligence, Program Management, Product Management, Integration, Customer Service, PMP, Visio, Change Management, Risk Management, Analysis, Strategy, Strategic Planning, Software Project..., Project Planning, ITIL, Business Process, Project Portfolio..., IT Management, PMO, SharePoint, Quality Assurance
Education
University of San Francisco 2004 — 2007
Master of Business Administration (M.B.A.)
University of Phoenix 2001 — 2003
Bachelor's Degree
Fiserv April 2006 - Present
Procall Solutions / The Carney Group Temp Agency September 2005 - March 2006
Check Recovery Systems /Your Money Access February 2003 - August 2005
Merck & Co., Inc / The Carney Group Temp Agency December 2001 - February 2003
Skills
Troubleshooting, Servers, Windows Server, VPN, Deployment, System Deployment, SQL, Security, Integration, Databases, Access, Technical Support, Network Administration, Software Documentation, Software Installation, System Administration, Call Centers, Networking, Process Improvement, Disaster Recovery, Management, Visio, SharePoint, Active Directory, Data Center
Education
The University of Phoenix 2004 — 2006
BSIT, Information Technologies
The Chubb Institute 2000 — 2001
Certificate, Web Development and Business Programming
De Lage Landen July 2013 - Present
Yell June 2012 - July 2013
Fiserv August 2007 - May 2012
Turbine Control Service Associates April 2006 - July 2007
Kforce Technology Services January 2005 - November 2005
Center for Emergency Medicine of Western Pennsylvania October 2001 - December 2004
Skills
VMware, Active Directory, Cisco Technologies, Windows Server, Linux, Information Technology, Disaster Recovery, Virtualization, Server Administration, System Administration, Hardware, Servers, Technical Support, Microsoft Exchange, Networking
Education
University of Pittsburgh 1999 — 2004
FulcrumWay January 2014 - Present
Thru April 2013 - 2013
Fiserv May 2005 - 2013
Fiserv 2005 - 2009
ACS/ Xerox 2002 - 2005
Skills
ITILF Certifications, V3 Foundation, Business Analysis, SharePoint, Process Improvement, SDLC, Requirements Analysis, Product Management, E-commerce, Marketing, Cross-functional Team..., Account Management, Agile Methodologies, Visio, Quality Assurance, Analysis, Business Process..., ITIL, Solution Selling, Testing, MS Project, Strategic Planning, Business Intelligence, Change Management, Software Documentation, Databases, Project Management, Software Project..., Management, Database Design, Team Leadership, SaaS, Data Modeling, Project Planning, CRM, Risk Management, Telecommunications, Program Management, Requirements Gathering, Outsourcing, Vendor Management, Enterprise Architecture, Business Development, IT Management, Software Development, Leadership, Strategy, Go-to-market Strategy, IT Strategy, Business Strategy
Education
University of Phoenix 2004 — 2006
Bachelor of Science (BS), Marketing/Marketing Management, Minor in English
Pfizer October 2009 - Present
Wyeth April 2006 - October 2009
Fidelity Investments 2005 - July 2005
Fiserv 1998 - 2005
American Water 1988 - 1998
Skills
Change Management, Team Building, Employee Relations, Performance Management, Human Resources, Coaching, Leadership
Education
University of Pennsylvania 1978 — 1980
MSW, Family Specialization
Villanova University 1974 — 1978
BA, Psychology
Tata Consultancy Services February 2012 - Present
Radio Free Tunes April 1978 - Present
DVD Night November 2004 - Present
Pittsburgh Rock 'N Roll Legends November 2014 - April 2015
IBM April 2004 - February 2012
Regions 2008 - 2008
Regions 2008 - 2008
Wachovia 2004 - 2008
Artistlaunch 2004 - 2007
Fiserv February 2000 - April 2004
Skills
Data Modeling, Data Mining, Data Integration, Data Warehousing, Digital Marketing, Social Media Marketing, Business Analysis, Marketing Strategy, Direct Marketing, Direct Mail Campaigns, Campaign Managment, Public Relations, Music History, CRM, Marketing Resource..., Music Promotion, Internet Radio, Analytics, Business Intelligence, Lead Management, Customer Analysis, Big Data, Householding, Data Cleansing, SAS, Requirements Gathering, Databases, ETL, Email Marketing, Predictive Analytics, Data Analysis, PL/SQL, OLAP, Data Warehouse..., Master Data Management, Database Marketing, Business Requirements, Business Analytics, SDLC, Data Governance, Multi-channel Marketing, Start-ups, Program Management, Management, Market Research
Education
University of Pittsburgh - Joseph M. Katz Graduate School of Business 1984 — 1986
MBA program - Marketing
University of Pittsburgh 1977 — 1979
M.S.I.S., Information Science
University of Pittsburgh 1975 — 1977
B.S, Psychology
Fiserv March 2014 - Present
Fiserv October 2010 - March 2014
Fiserv January 2005 - October 2010
US Air Force 1990 - 1996
Skills
Disaster Recovery, Vendor Management, Business Analysis, Requirements Analysis, Data Center, Software Project..., SDLC, Agile Methodologies, Process Improvement, Integration, Unix, IT Management, Troubleshooting, Virtualization, Visio, Project Management, Enterprise Software, VMware, Program Management, Customer Service, Microsoft Word, Microsoft Excel, Business Continuity, Microsoft Office
Education
University of Phoenix 2001 — 2004
Bachelor of Science (B.S.), Information Technology
Fiserv November 2012 - Present
JPMorgan Chase February 2011 - November 2011
Vinzant Software January 2010 - September 2011
Chase Bank October 2004 - 2008
Walmart.com February 2004 - May 2004
AOL Time Warner July 1997 - February 2004
AOL 1997 - 2004
Skills
IT Service Management, Unix, Active Directory, Integration, Data Center, System Administration, Servers, Vendor Management, Software Documentation, Security, Disaster Recovery, Process Improvement, Networking, Visio, Technical Support, ITIL, Management, Testing, IT Operations, Incident Management, TCP/IP, Windows, Software Installation, Analysis, Infrastructure, SharePoint, SDLC, Hardware, Information Technology
Education
University of Phoenix 1999 — 2004
Fiserv March 2006 - Present
Aramark 2005 - 2006
American Business Financial Services 2001 - 2005
Pegasus Communications 1998 - 2001
Education
University of Pennsylvania - The Wharton School 1988 — 1992
Bachelor of Science in Economics, Human Resources and Organizational Management
Villanova University 2014 — 2014
Master of Science (M.S.), Human Resource Development
Fiserv September 2015 - Present
American Cancer Society May 2011 - October 2014
Verizon Wireless March 2008 - October 2010
Motorola April 2006 - August 2007
Cox Communications April 2005 - October 2005
California State University Long Beach 2002 - 2003
Skills
Troubleshooting, Technical Support, Help Desk Support, VoIP, Switches, Telecommunications, Routers, Wireless, Network Administration, Active Directory, Microsoft Office, Computer Hardware, Windows 7, Mobile Devices, Networking, Customer Service, Access, Vendor Management, HTML, Windows, Unix, Android, Wireless Routers, IP, Knowledge Management, Problem Solving, SDLC, Visio, Mobile Iron, Software Installation, Call Centers, Computer Repair, Windows XP Pro, Cisco Technologies, Databases, Technical Writing, Ticketing Software, Software Deployment, System Deployment, Wireshark, Call Center, DNS, DHCP, UML, ITIL Process, BYOD
Education
University of Phoenix 2005 — 2008
Bachelor of Science, Information Technology
Fiserv January 2014 - Present
Verizon October 2011 - May 2013
Verizon May 2007 - November 2011
Verizon March 2000 - April 2007
Federal Reserve Bank of New York May 1997 - February 2000
Skills
Competitive Analysis, Analysis, Financial Modeling, Management, Leadership, Business Planning, Budgets, Project Planning, Marketing, Sales, Executive Management, Databases, Cost Accounting, Business Analysis, Telecommunications
Education
University of Pennsylvania 1980 — 1984
BA, Economics
Founders Federal Credit Union December 2012 - Present
Fiserv November 2011 - January 2013
Fiserv December 2001 - November 2011
US Bank May 1998 - December 2001
Skills
Process Improvement, SDLC, Project Management, Agile Project Management, Software Project..., PMO, IT Management, IT Operations, PMP, Agile Methodologies, Vendor Management, Software Documentation, Integration, Requirements Analysis, Business Analysis, Project Portfolio..., IT Strategy, Business Process..., Business Process, Requirements Gathering, SharePoint, Business Intelligence, Business Requirements, Systems Analysis
Education
University of Oregon - Charles H. Lundquist College of Business 1994 — 1998
BS, Business Administration and Management, General
BNY Mellon April 2012 - Present
Dell April 2005 - April 2012
Crown Castle International 2005 - 2008
Fiserv 2000 - 2001
Skills
Microsoft SQL Server, Enterprise Architecture, SharePoint, Web Development, .NET, Business Intelligence, SDLC
Education
University of Pittsburgh 1993 — 1997
Bachelor of Science (B.S.), Computer Science
ERT October 2014 - Present
Aesynt February 2013 - October 2014
Family April 2012 - August 2012
Asia February 2012 - April 2012
Thomson Reuters November 2010 - December 2011
Fiserv March 2005 - November 2010
Fiserv June 2000 - March 2005
University of Pittsburgh January 2000 - May 2000
Skills
Quality Assurance, Software Quality..., Testing, Requirements Gathering, Agile Methodologies, Quality Center, SDLC, Technical Support, Software Project..., SQL, Unix, Software Documentation, Data Warehousing, Business Analysis
Education
University of Pittsburgh 1996 — 2000
B.S. and B.A., Information Sciences and Russian
Johns Hopkins Center for Talented Youth at Skidmore 1992 — 1993
Writing 1 and 2
Fiserv May 2013 - Present
Nike February 2013 - May 2013
David Evans and Associates, Inc. November 2010 - November 2012
Goodman Networks November 2008 - July 2010
Parsons May 2007 - October 2008
National Association for the Self Employed October 2006 - August 2007
Mandarin Oriental Hotel Group June 2005 - May 2006
AIU Online 2004 - 2005
Grand Hyatt San Francisco 1999 - 2000
Skills
Budgets, Forecasting, Process Scheduler, Project Management, Data Analysis, Project Coordination, Project Finance, Research, Financial Reporting, Cost Reporting, Executive Reporting, Contract Management, Program Management, Program Coordination, Hands-on Training, Information Technology..., Training Delivery, Standards Compliance, Report Writing, Operations Management, Process Improvement, Process Management, Process Control, CAPM, Siterra, Software Documentation, Training, NORAD, Client Delivery, Management, Leadership, MS Project, Recruiting, Team Leadership, Project Portfolio..., Time Management, Vendor Management, PMP, Visio, Microsoft Project
Education
University of Phoenix 2002 — 2004
MBA, Technology & Operations Management
University of Oregon - Charles H. Lundquist College of Business 1994 — 1999
BS, Business Administration
TEFL International 2005 — 2005
Fiserv March 2009 - Present
ImageNet June 2006 - March 2009
Skills
Requirements Analysis, SQL, Business Analysis, Vendor Management, Integration, Software Documentation, Databases, SharePoint, Business Intelligence, Troubleshooting, Windows Server, Microsoft Office, VMware, VMware ESX, ESXi, VMware vSphere, Microsoft SQL Server, Intersystems Cache, VMS, Linux, Firewalls, Project Management
Education
ITT Technical Institute 2003 — 2006
A.S., Computer Networking Systems
University of Pittsburgh 1996 — 2000
B.S., Psychology
Fiserv August 2013 - Present
Fiserv 1992 - Present
Fiserv March 2012 - August 2013
Summit - Fiserv January 2003 - March 2012
Skills
Internet Banking, Account Management, Vendor Management, Project Management, Solution Selling, Program Management, Strategic Planning, Risk Management, Product Development, SDLC, Executive Management, Process Improvement, SaaS, Business Analysis, Product Management, Banking, Team Building, Financial Services, CRM, Business Intelligence, Outsourcing, Sales, Operations Management, Management, Requirements Analysis, Integration, Software Project...
Education
Wharton Business School 1995 — 1997
Master's degree, Specialized Sales, Merchandising and Marketing Operations
University of Washington 1985 — 1989
Bachelor's degree, Electrical, Electronics and Communications Engineering
JPMorgan Chase & Co. June 2015 - Present
JPMorgan Chase & Co. January 2014 - May 2015
JPMorgan Chase & Co. August 2012 - January 2014
JPMorgan Chase & Co. January 2008 - July 2012
JPMorgan Chase & Co. December 2003 - January 2008
Fiserv December 2001 - December 2003
Susquehanna International Group, LLP (SIG) May 1999 - November 2001
Skills
Program Management, Project Management, Financial Services, Derivatives, Investment Banking, Private Banking, Vendor Management, Strategic Planning, Business Analysis, Leadership, SDLC
Education
University of Pennsylvania 1995 — 1999
Bachelor of Arts (BA), Psychology
Wilton High School 1992 — 1995
Fiserv April 2012 - Present
Cox Communications 2008 - April 2012
AutoTrader.com April 2007 - August 2008
AT&T 2003 - 2007
Skills
SOA, webMethods, SDLC
Education
University of Phoenix 2006 — 2010
BS, Software Engineering
Fiserv September 2012 - Present
Hewlett Packard Company November 2006 - Present
Hewlett-Packard 2006 - Present
Hewlett-Packard 1994 - Present
APC now Schneider Electric November 2005 - September 2006
Hewlett Packard Company November 1999 - November 2005
Simplex Time Recorder September 1998 - November 1999
Vanstar Corporation November 1994 - September 1998
Elek-tek, Corporation September 1993 - November 1994
Bizmart June 1992 - September 1993
Skills
HP, Channel Partners, Channel, Solution Selling, Direct Sales, Enterprise Software
Education
Grand Rapids Junior College
Associate, Applied Arts and ScienceElectronics Technology
University of Phoenix-Indianapolis Campus
Users 2005 - Present
Fiserv June 2004 - Present
MEDecision June 1989 - June 2004
Shared Medical Systems 1979 - 1989
Skills
Caché Software..., Software Architect, Software Development, Health Insurance, MUMPS, Hospital Information..., Requirements Analysis, SQL, SOA, Agile Methodologies, Healthcare Information..., HL7, VB.NET, Visual Basic, Unix, Microsoft SQL Server, Visual Studio, Visio, ASP.NET, Programming, Windows, JavaScript, Intersystems Cache, Cache Object Script, SDLC, Integration, Databases, Scrum
Education
University of Pennsylvania 1975 — 1979
BSE, Biomedical Engineering
University of Pennsylvania 1975 — 1979
Bachelor of Science and Engineering, bioengineering
Fiserv March 1982 - Present
Space Coast Credit Union June 1980 - March 1982
Skills
Business Intelligence
Education
University of Phoenix
BS, Business Management
Fiserv 2011 - Present
GMAC Mortgage 2009 - 2011
Wilmington Finance 2005 - 2008
Skills
Vendor Management
Education
University of Phoenix 2001 — 2003
MBA, Finance
Wesley College 1987 — 1991
BA, Applied Communications
Exclamation Labs June 2015 - Present
Highmark December 2011 - May 2015
Highmark August 2006 - November 2011
Fiserv August 2002 - August 2006
Fiserv September 1999 - August 2002
Innovative Systems, Inc. 1988 - 1992
Skills
SQL, Struts, XML, SDLC, Unix, Agile Methodologies, Hibernate, WebSphere Application..., JUnit, Design Patterns, JDBC, CSS, Project Team Management, JSF, Linux, Team Leadership, UML, Web Applications
Education
University of Pittsburgh - Joseph M. Katz Graduate School of Business 1992 — 1993
M.B.A., Finance
University of Pittsburgh 1984 — 1988
B.S., Computer Science
Fiserv Lending Solutions January 2010 - Present
Fiserv March 2000 - December 2009
Land and Forestry division AEP January 1990 - March 2000
Skills
CISSP, Network Security, Disaster Recovery, Information Security, Information Security..., Business Continuity, Security, CISA, PCI DSS, IT Operations, IT Audit, SDLC, Incident Management, SSAE 16
Education
University Of Phoenix
D+H September 2013 - Present
AdAstra Technologies, Inc. April 2009 - September 2013
BankUnited January 2012 - May 2013
Contract November 2011 - January 2012
BankUnited August 2010 - September 2011
Oracle August 2006 - April 2009
JP Morgan Chase 2008 - 2008
AdAstra Technologies, Inc. October 2003 - August 2006
Fiserv May 2000 - October 2003
AdAstra Technologies, Inc. September 1996 - May 2000
Skills
Customer Relations, Business Intelligence, OLAP, Relational Databases, Core Banking, Architecture, Web Analytics, Financial Reporting, OBIEE, Data Warehousing, Hyperion Enterprise, Hyperion, Business Intelligence..., Data Integration, Banking, Application Development, Dashboard, Customer Service, Project Management, Software Development, Integration, PMO, Requirements Gathering, Vendor Management, Systems Analysis, SDLC, IT Strategy, Software Project..., IT Management, Oracle, Business Analysis, Business Requirements, Agile Methodologies, Project Portfolio..., Requirements Analysis, Business Process, SQL, PMP, Databases, Solution Architecture, Management, Enterprise Software, Program Management, Security, Enterprise Architecture, Visio, SharePoint, ETL, Resource Management
Education
University of Pennsylvania 1979 — 1982
Produban US July 2012 - Present
Fiserv May 1997 - July 2012
Education
University of Pittsburgh
Bachelor's degree, Computer Science
Fiserv June 2000 - Present
Skills
F5 BigIP, irules, Firewalls, VPN, Security, Data Center, Disaster Recovery, Active Directory, Cisco Routers, Switches, Checkpoint Security, ASA, Network Security, Enterprise Architecture, Linux, Cisco Technologies, Cisco Security, Vendor Management, Integration, Unix, Windows Server, Requirements Analysis, DNS, Network Architecture, Cisco Nexus, High Availability..., Cisco IOS
Education
University of Pittsburgh 1994 — 1998
Fidelity National Information Services January 2015 - Present
Fidelity National Information Services March 2014 - Present
Fiserv August 2006 - February 2014
Fiserv August 2007 - August 2010
Fiserv July 2007 - August 2010
Fiserv July 2007 - August 2010
CNLBank November 2003 - August 2007
CIBC July 2000 - February 2003
Financial Industry August 1995 - June 2000
Skills
AML, Risk, Risk Management, Fraud, Analysis, Process Development, Documentation, Compliance, Process Engineering, Business Strategy, Research, Business Management, Product Management, Operations Management, Banking, Analytics, ACH, Product Marketing, Product Strategy, Marketing Communications, Strategic Planning, Business Analysis, Portfolio Management, Requirements Analysis, Product Development, Software Documentation, Strategy, Business Development, Project Portfolio..., Business Process..., Financial Services, Operational Risk..., Financial Institutions, Operational Risk, Project Planning, KYC, Electronic Payments, Internet Banking, Payments, Requirements Gathering, Financial Risk, Management, Anti Money Laundering
Education
Pragmatic Marketing Framework Certified
Association of Certified Fraud Examiners 2009 — 2009
CFE, Fraud Examiner
Certified Anti-Money Laundering Specialists 2007 — 2007
CAMS, Certified Anti-Money Laundering Specialists
University of Phoenix 2004 — 2006
MBA, Masters in Business Administration
Warner Southern University 2002 — 2004
BA, Major- Organizational Management --Minor Finance
Construx 2011 — 2011
Agile development training completion certificate, Software Development Best Practices
DALE CARNEGIE TRAINING 2011 — 2011
n/a, High Impact Presentation Course
BNYMellon August 2008 - Present
PNC 2007 - 2008
BNYMellon 2001 - 2007
Fiserv 1999 - 2001
Skills
Business Analysis, Business Intelligence, Data Integration, Data Modeling, Data Quality, Data Warehousing, Disaster Recovery, ETL, Enterprise Architecture, Integration, Master Data Management, SDLC, Solution Architecture, Informatica
Education
University of Pittsburgh
Fiserv April 2004 - Present
Summit Information Systems January 2002 - April 2003
Summit Information Systems February 2001 - January 2002
Summit Information Systems January 1995 - February 2001
Summit Information Systems July 1985 - March 1995
Summit Information Systems July 1985 - March 1989
Summit Information Systems July 1984 - July 1985
Q Business Systems April 1984 - July 1984
Southern Oregon Federal Credit Union September 1980 - April 1984
Skills
SDLC, Disaster Recovery, Databases, Software Development, Program Management, Linux, Agile Methodologies, Requirements Analysis, Integration, Enterprise Architecture, Software Project..., Analysis, Data Center, Business Analysis, Microsoft SQL Server, SQL, Solution Architecture, Oracle, XML, Scrum, Web Services, Web Applications, Vendor Management, Security, Enterprise Software, IT Strategy, SharePoint, Requirements Gathering, IT Management, Business Intelligence, PCI DSS
Education
University of Oregon 1978 — 1978
Business Admin & Computer Science
Rogue Community College 1976 — 1978
Accounting & Computer Science
Key Bank August 2006 - Present
Mantas 2006 - Present
PNC Bank February 1997 - August 2006
Fiserv July 1996 - February 1997
Mellon Bank March 1984 - September 1993
Education
University of Pittsburgh
Business Management
Fiserv February 1995 - Present
Skills
Process Improvement, Vendor Management, Disaster Recovery, Team Building, Business Analysis, Strategic Planning, Financial Services, Windows Server, Risk Management, Project Management, Troubleshooting, SQL, Integration, IT Management, Business Intelligence, IT Strategy
Education
University of Phoenix 2004 — 2007
Bachelor of Science (BS), eBusiness
Hewlett-Packard March 2012 - Present
Fiserv April 2008 - March 2012
Hewlett-Packard 2000 - 2008
Deutsch IPD 1987 - 1990
Skills
Agile Methodologies, Leadership, Software Development, Unix, .NET, Web Services, XML, Integration, Cloud Computing, SDLC, Testing
Education
University of Phoenix 2000 — 2003
BSIT, Information Technology
PNC Financial Services Group September 2010 - Present
Pyramid Consulting Group, Inc. September 2009 - April 2010
SumTotal Systems January 2008 - May 2009
BNY Mellon July 2003 - January 2008
BNY Mellon February 2002 - July 2003
BNY Mellon 2000 - 2002
Computer Horizons 1995 - 2000
Fiserv 1994 - 1995
Skills
Vendor Management, Requirements Analysis, Business Analysis, Program Management, Project Management, Leadership, Management, Training, Strategic Planning, SDLC, Enterprise Software, Software Project..., Process Improvement, Testing, Employee Training, Security, Integration, Consulting, Project Planning, Unix, Business Process, Strategy, Oracle
Education
University of Phoenix 1998 — 2000
MBA, Technology Management
IBM Global Process Services December 2010 - Present
IBM - U.S. MORTGAGE SERVICING TECHNOLOGY November 2009 - November 2010
Fiserv November 2009 - November 2010
BCBS OF OREGON June 2006 - October 2009
AND ASSOCIATES November 2005 - May 2006
DB Professionals February 2005 - September 2005
HSBC (HOUSEHOLD INTERNATIONAL) February 1999 - February 2005
Skills
Business Process, Business Analysis, Agile Methodologies, Business Intelligence, Business Case, Business Modeling, Business Objects, Budgets, Architectural Design, Data Modeling, Data Analysis, SDLC, Requirements Analysis, Visio, Business Requirements, Vendor Management, Requirements Gathering, Waterfall, Use Case Analysis, Functional..., Software Project..., Solution Architecture, MS Project, Program Management, Process Improvement, Analysis, Quality Assurance
Education
University of Phoenix 2010 — 2012
2003 B.S, Information Technology/Network and Telecommunications
University of Phoenix 2003 — 2011
2012Masters of Business Administration - MBA, Business Administration and Management, General
Summit Inn Restaurant January 2013 - Present
Summit Inn Restaurant/Services June 1992 - June 2014
Fiserv September 2011 - November 2012
Hesperia Hose Supply January 2006 - July 2011
Apple Valley Christian School 2003 - 2006
Skills
Payroll, Spreadsheets, QuickBooks
Education
University of Phoenix 2009 — 2013
Bachelor's degree, Accounting and Business/Management
University of Phoenix
Master of Business Administration (MBA)
Fiserv April 2011 - Present
Fiserv April 2009 - April 2011
Open Solutions 2005 - 2006
BISYS 1996 - 2006
Skills
Vendor Management, Financial Services, Mergers & Acquisitions, Banking, Relationship Management, Business Analysis, Salesforce.com, Solution Selling, CRM, SaaS, Business Development, Professional Services, Product Management, Account Management, Risk Management, Process Improvement
Education
University of Pennsylvania 1987 — 1991
Economics
Dependable Solutions May 2015 - Present
McNeill Systems, Inc June 2013 - June 2015
Western Technical College August 2014 - May 2015
Globe University June 2012 - June 2013
Fiserv May 2010 - February 2011
KCN Solutions LLC December 2008 - May 2010
Caledonia Public Schools June 2008 - December 2008
AddressVision October 2007 - March 2008
Fastenal 2005 - 2007
Skills
Computer Repair, Project Management, Security, Network Security, Networking, Servers, Customer Service, Team Leadership, Outlook, Microsoft Office, Project Planning, Network Administration, Budget, Active Directory, Microsoft Word, Windows 7, Windows Server, Technical Support, Public Speaking, Sales Management, Budgets, Troubleshooting, IT Management, Citrix, Leadership, Leadership Development, Training, SharePoint, Software Documentation, Firewalls, Windows, Team Building, Help Desk Support, System Administration, Microsoft SQL Server, Cisco Technologies, Time Management, Management, VMware, Information Technology, Software Installation, Telecommunications, Switches, Computer Hardware, Business Continuity..., Disaster Risk Reduction, Disaster Recovery, Windows XP, Virtualization, Analysis
Education
University of Phoenix 2003 — 2005
Masters, Technology Management
Viterbo University 1997 — 2001
BBA, Management
Onalaska High School 1993 — 1997
Diploma, General education
Fiserv February 2011 - Present
Nike November 2004 - May 2009
Education
University of Oregon 1986 — 1993
BA, Linguistics
Fiserv May 2015 - Present
Fiserv July 2013 - May 2015
Webster Bank August 2011 - July 2013
Webster Bank April 2007 - August 2011
The First National Bank of Litchfield March 2004 - March 2007
Skills
Payments, Banking, Financial Services, Credit Cards, Product Management, Relationship Management, Merchant Services, Credit, Internet Banking, Electronic Payments, Cash Management, Commercial Banking, Business Analysis, Retail Banking, Sales Management, Strategic Planning, Vendor Management, Risk Management, Financial Analysis, Process Improvement, Debit Cards, ACH, E-commerce, Portfolio Management, Strategy, Treasury Management, Strategic Partnerships, Business Strategy, Payment Systems
Education
University of Phoenix 2010 — 2012
Bachelor's degree, Business Administration and Management, General
University of Tennessee-Knoxville 1999 — 2001
Bachelor of Arts (B.A.), Music Education
Fiserv February 2014 - Present
FHCP April 2013 - Present
Fiserv, Inc May 2011 - April 2013
Fiserv November 2000 - May 2011
Skills
Agile Methodologies, Software Development, Software Project..., SDLC, SOA, Requirements Analysis, Requirements Gathering, Integration, Enterprise Architecture, Microsoft SQL Server, Solution Architecture, Business Analysis, SQL, Vendor Management, Testing, IT Management, Business Process, Business Requirements, Waterfall, Software Documentation, Process Improvement, User Acceptance Testing, Virtualization, Resource Management, Project Management, Web Services, .NET, TFS, Software Implementation, XML, Disaster Recovery, SharePoint, Systems Analysis, Visio
Education
University of Phoenix 2000 — 2004
Bachelor's degree, Business Administration and Management, General
Randstad SourceRight December 2014 - Present
Fiserv June 1990 - December 2014
Skills
Enterprise Architecture, Requirements Analysis, SDLC, Requirements Gathering, Agile Methodologies, SOA, Software Project..., Business Requirements, Systems Analysis, Web Services, PL/SQL, DB2
Education
University of Pittsburgh 1976 — 1980
Bachelor's degree, Computer Science
Fiserv 2010 - 2012
First Union September 1991 - January 2002
Skills
QTP, Manual Testing, Quality Center, Test Cases, Defect Tracking, Regression Testing, Test Planning, Test Automation, Software Quality..., Black Box Testing, Functional Testing, LoadRunner
Education
University of Pittsburgh
Fiserv 2009 - Present
Fiserv 2004 - 2009
Fiserv 1999 - 2004
Fiserv 1997 - 1999
Highmark 1992 - 1997
UPMC 1992 - 1992
Westinghouse Electric Company 1989 - 1992
Skills
Agile Methodologies, Software Development, SOA, XML, SDLC, Requirements Analysis, SQL, Software Project..., Java Enterprise Edition, Scrum, Java, Hibernate, JavaScript, UML, PL/SQL, Tomcat, Eclipse, JSP, Servlets, Software Engineering, Software Design, C, Data Warehousing
Education
University of Pittsburgh
Bachelor of Science (BS), Computer Science
First Data Corporation January 2010 - Present
First Data Corporation March 2003 - Present
Fiserv March 2000 - February 2003
PaySys October 1997 - February 2000
US Navy January 1980 - July 1997
Skills
EMV, Business Requirements, Training Delivery, Nuclear Power Plants, Credit Cards, VisionPLUS, Analysis, Payment Systems, Payment Card Processing, Electronic Payments, Mobile Payments, Payment Gateways, Payment Cards
Education
University of Phoenix 1999 — 2002
Bachelor of Science (BS), Business Information Services
Fiserv March 2012 - March 2013
CompuCom April 2011 - March 2013
Fiserv 2012 - 2013
West Bend Mutual Insurance June 2006 - April 2011
Badger Meter July 2001 - June 2006
US Army August 1996 - August 2004
Skills
Microsoft SQL Server, Microsoft Exchange, Microsoft Technologies, Office Communications..., Powershell, VBScript, Windows Server, NetApp, SAN, Linux Server, Linux System..., Altiris, SCOM, SCCM
Education
University of Phoenix 2003 — 2006
Bachelor of Science (B.S.), Information Technology
Nestle S.A. January 2011 - Present
Nestlé Professional January 2011 - Present
FedEx Ground December 2007 - February 2010
Fiserv August 2003 - November 2007
Skills
Variance Analysis, SAP, Financial Analysis, Financial Reporting, Budgets, Financial Modeling, P&L, Essbase, Managerial Finance
Education
Largo High School, Largo Florida 1974 — 1977
University of Phoenix
Bachelor's degree, Businsess
Encore Technologies May 2012 - Present
Technology Change Management June 2007 - April 2008
Fiserv October 1998 - April 2004
Skills
Windows, HTML, Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, C++, Outlook, PowerPoint, C
Education
University of Houston - Clear Lake 2011 — 2013
Master of Science, Computer Information Systems, 3.26
University of Phoenix 1997 — 1999
Bachelor's degree, Computer Information Systems, 3.65
Fiserv January 2004 - Present
Digital Technology International July 2001 - January 2004
Caldera September 1999 - June 2001
Skills
Oracle, Red Hat Linux, Linux, Oracle RAC, Oracle Grid, Oracle Certified DBA, Business Analysis, Software Development
Education
University of Phoenix 1994 — 1996
Bachelor of Science (BS), Management Information Systems, General
Western Wyoming Community College 1985 — 1987
Associate of Science (AS), Business/Commerce, General
Robert W Baird September 2015 - Present
FIS July 2007 - September 2015
Maryville Technologies January 2005 - January 2007
Fiserv June 1997 - December 2005
Standard Electric Supply Co. July 1995 - July 1997
Allstate October 1992 - January 1995
Skills
ITIL v3 Foundations..., Microsoft Office, HP Network Node Manager, HP Network Automation, Lumeta IPSonar, Infoblox, Alcatel-Lucent VitalNet, IBM NetCool/Omnibus, LogMatrix NerveCenter, Process Improvement, Network Administration, Troubleshooting, Disaster Recovery, Management, Integration, Security, ITIL, Networking, Project Management, IT Operations, Business Analysis, SharePoint, Team Leadership, WAN
Education
University of Phoenix 2003 — 2005
Master of Business Administration (M.B.A.), Computer/Information Technology Administration and Management
University of Wisconsin-Milwaukee 1997 — 2003
Bachelor of Business Administration (B.B.A.), Management Information Systems, General