Fiserv Company
Industry: Company
DescriptionFiserv, Inc. is a US provider of financial services technology. The company's clients include banks, thrifts, credit unions, securities broker dealers, leasing and finance companies, and retailers. In October 2015, American Banker and BAI ranked the company third by revenue among technology providers to U.S. banks. Headquarters: Brookfield, Wisconsin, United States CEO: Jeffery W Yabuki Number of employees: 23,000 (April 2017) Subsidiaries: Fiserv Solutions, Inc, Open Solutions, Monitise,
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Fiserv Employees
Fiserv August 2012 - Present
Education
Caldwell Community College and Technical Institute
Associate of Arts (AA), Accounting and Business/Management
Fiserv July 2015 - Present
eSecuritel May 2013 - July 2015
eSecuritel December 2012 - May 2013
TRX October 2011 - December 2012
Olde Blind Dog October 2011 - August 2012
Taco Mac April 2010 - October 2011
Acenia LLP January 2009 - January 2010
Skills
Management, Salesforce.com, Sales, Process Improvement, Team Leadership, Business Analysis, Account Management, Start-ups, Employee Relations, Project Management, Analysis, Team Building, Strategic Planning, Direct Sales, Contract Negotiation, CRM, Time Management, Sales Management, QuickBase, Financial Modeling, Data Analysis, Databases, Microsoft SQL Server, Data Modeling, Customer Service..., Financial Analysis, Leadership, Vendor Management, Call Centers
Education
Georgia State University - J. Mack Robinson College of Business 2008 — 2012
Bachelor of Business Administration, Accounting
Brigham Young University 2009 — 2010
Aspiredu Inc. December 2012 - Present
Fidelity National Information Services February 2012 - Present
Fiserv August 2000 - January 2012
Corestates Bank 1983 - 1992
Skills
Financial Services, Enterprise Software, Business Process..., Selling, Sales, Executive Management, CRM, Outsourcing, Analytics, SaaS, Mortgage Lending, Management, Risk Management, Strategic Partnerships, Business Process, Business Development, Vendor Management, Loans
Education
Brown University 1979 — 1983
A.B., Economics
Summit High School 1976 — 1979
People's Care 2011 - Present
Inland Regional Center (IRC) 2009 - 2011
Inland Regional Center (IRC) 2008 - 2009
Inland Regional Center (IRC) 2001 - 2008
Rehabilitation Institute of Southern California (RIO) 1999 - 2001
Rehabilitation Institute of Southern California (RIO) 1998 - 1999
FISERV 1996 - 1998
Foothill Bank 1993 - 1996
Security Pacific Automation Company (SPAC) 1988 - 1993
Skills
Public Speaking, Leadership, Case Management, Customer Service, Nonprofits, Healthcare, Management, Coaching, Community Outreach, Team Building, Talent Management, Hospitals, Program Development, Microsoft Excel, Developmental..., Performance Management, Program Management, Performance Improvement
Education
California State Polytechnic University-Pomona
Bachelor of Arts (B.A.), Behavioral Science and Crimal Justice and Corrections
Certified Coaches Federation (CCF)
Certified Coach Practioner
Mt. San Antonio College
Associate of Arts (A.A.), Liberal Arts and Sciences
University of Phoenix
Master of Business Administration (MBA), Organizational Leadership/Behavior and Human Capital
Turner & Associates, Corp July 2014 - Present
Fiserv September 2010 - July 2014
Amphro April 2010 - September 2010
Sunshine Learning Center and Daycare June 2010 - August 2010
Self Employed June 2009 - July 2010
Bed Bath & Beyond March 2010 - June 2010
Avila Hot Springs June 2007 - December 2009
El Corral Bookstore August 2004 - March 2005
Skills
C++, Visual C++, Visual Basic, .NET, Java, JavaScript, C, Windows, Windows 7, Windows 8, Unix, Linux, Mac, Computer Hardware, Computer Science, Software, Software Engineering, Software Development, Software Documentation, SQL, C#, XML, HTML, CSS, Web Applications, ASP.NET, Microsoft SQL Server, Databases, AJAX, Visual Studio, Object Oriented Design, Eclipse, Subversion, jQuery, Programming, Algorithms, VB.NET
Education
California Polytechnic State University-San Luis Obispo 2004 — 2009
Bachelor of Science (B.S.), Computer Science
Clovis West High School 2000 — 2004
School Improvement Network August 2015 - Present
Udemy August 2015 - Present
American Express September 2014 - August 2015
Coding Campus June 2014 - August 2014
Fiserv May 2013 - May 2014
Silicon Valley Bank December 2012 - April 2013
Verizon Wireless August 2003 - March 2012
The Seattle Times 1989 - 2002
Skills
Adept problem-solver, Critical Thinking, Driven By Results, Flexible to Change, Meticulous eye for..., Proofreading, Records Management, Self-Starter, Strategic Thinking, CRM, CST, ExpressPASS, Salesforce, ServiceNow, UltraPOS, Call Centers, Conflict Resolution, Customer Retention, Customer Service, Customer Experience, Customer Satisfaction, Leadership, Microsoft Office, Operational Support, Project Coordination, Troubleshooting, Technical Support, Web Development, Wireless, Agile Methodologies, AngularJS, CSS3, Django, Git, HTML 5, JavaScript, PostgreSQL, Python, Scrum, SQLite, WebEx, Management
Education
Coding Campus 2014 — 2014
LANGUAGES: Python, JS, CSS, HTML5; DATABASES: SQLite, PostgreSQL; FRAMEWORK/ARCHITECTURE: Angul, PASS
Codecademy 2014 — 2014
Coding in HTML/CSS, Python, JavaScript, Computer Programming, Specific Applications
ITT Technical Institute 2002 — 2003
Bellevue Comm. College 2002 — 2002
Brigham Young University 1991 — 1995
Bachelor of Science (BS), Elementary Education
LDS Church Missionary 1985 — 1987
Missionary, Danish Language, Proselyting
University of Washington 1984 — 1985
Pre-Engineering
Juanita High School 1981 — 1984
High School Diploma, College/University Preparatory
Fiserv June 2014 - Present
Banc of California May 2013 - May 2014
Mission Valley Bank June 2010 - May 2013
Wells Fargo September 2007 - June 2010
EXPRESS 2005 - 2007
Skills
Notary Public, NMLS Licensed, Loans, Small Business Lending, Mortgage Lending, Consumer Lending, Banking, Customer Satisfaction, Credit, Retail Banking, Cross Selling, Branch Banking, Commercial Banking, Finance, Financial Services
Education
California Lutheran University 2004 — 2008
Bachelor of Arts (B.A.), Marketing Communications
California Lutheran University 2004 — 2008
Bachelor of Arts (B.A.), Religion/Religious Studies
Disney ABC Television Group-Next Generation Media Solutions June 2013 - Present
Fox Filmed Entertainment March 2011 - June 2013
American Express October 2005 - January 2011
American Express March 2004 - October 2005
Fiserv April 2002 - November 2003
Educational Message Services January 2001 - January 2002
Washington Mutual Bank January 1999 - January 2001
Skills
Six Sigma, Requirements Gathering, User Acceptance Testing, Project Management, SQL, Product Launch, SharePoint Designer, QlikView, PMP, Agile Project Management, SDLC, salesforce.com, Change Management, Mercury Test Tools, Hummingbird DM, SharePoint, Management, Testing, CRM, Leadership, Visio, Training, Vendor Management, Quality Assurance, Business Analysis
Education
California Polytechnic State University-San Luis Obispo 1998 — 1998
Bachelor of Arts (B.A.), Political Science/Bus/Prelaw
California State University-Northridge 1996 — 1998
BA, Political Science/Bus/PreLaw
University of Phoenix 2009 — 2010
Certification, Project Management
Fiserv March 2015 - Present
Heritage Credit Union August 2013 - February 2015
Waterstone Mortgage Corporation December 2012 - July 2013
American Equity Mortgage February 2012 - November 2012
Springleaf Financial Services 2004 - 2011
Choice One Communications October 2003 - December 2004
TruGreen LandCare June 2000 - October 2003
Southwestern Company 1996 - 1998
Skills
Residential Mortgages, Fixed Rate Mortgages, Loan Origination, FHA financing, Mortgage Lending, Mortgage Underwriting, Sales, Direct Sales, Problem Solving, Management, Leadership, Goal Oriented, Training, Microsoft Office, Communication, Customer Service, Cold Calling, Real Estate, Credit, Loans, Banking, Financial Services
Education
Brensten Education 2013 — 2014
Information Technology
Milwaukee School of Engineering 1995 — 1998
Architectural Engineering
Oconomowoc High School 1991 — 1995
McAfee July 2013 - Present
Fiserv December 2012 - April 2013
Open Solutions May 2008 - November 2012
Wells Fargo September 2006 - May 2008
Skills
Forecasting, Financial Analysis, Training, C-Level Presentations, Sales, Customer Service, Management, Microsoft Excel, Accounting, Financial Modeling, CRM
Education
Brigham Young University - Idaho
Bachelor of Science (B.S.), Business Management/Finance
Citizens Property Insurance Corporation July 2013 - Present
Fiserv July 2006 - March 2013
We Energies November 2002 - July 2006
Skills
Talent Acquisition, Talent Management, Employee Engagement, HRIS, Employee Relations, Onboarding, Performance Management, International HR, Compliance, Presentations, Employee Training, New Hire Orientations, Workforce Planning, Benefits Administration, Human Resources, Recruiting, Affirmative Action, Affirmative Action..., Hiring Practices, Training, Temporary Placement, Leadership, Sourcing, HR Consulting, Change Management, Employment Law, Deferred Compensation, Policy, Applicant Tracking..., HR Policies, Labor Relations, Management
Education
Cardinal Stritch University
Master of Science (M.S.), Business Administration and Management, General, 3.8 GPA
Bridgewater State College
Bachelor of Applied Science (B.A.Sc.), Psychology
Fiserv July 2014 - Present
Bank of America October 2011 - January 2014
Corelogic July 1995 - October 2011
Skills
Applicant Tracking..., Vendor Management, Management, Microsoft Office, Customer Service, SDLC, Onboarding, Outlook, Information Technology, Account Management, Business Analysis
Education
Brown Mackie College-Atlanta
Brown Mackie College-Atlanta
Bachelor's degree, Information Technology
Alkami Technology January 2013 - Present
Fiserv October 2012 - January 2013
Fiserv October 2011 - October 2012
Med Fusion October 2009 - October 2011
JWT August 2007 - October 2009
Voyager Expanded Learning August 2005 - August 2007
United States Marine Corps Reserves October 1999 - October 2005
Rentsys Recovery Services December 2003 - August 2005
Skills
Active Directory, Citrix, Hyper-V, SCCM, Citrix Metaframe, IIS, SQL, Xen, CSS, Mobile Computing, WCS, Cisco Technologies, Troubleshooting, VPN, Windows Server, DNS, VMware, Routers, Servers, Network Administration, Help Desk Support, Networking, Cisco IOS, WAN, VoIP, Data Center, VMware ESX, Microsoft Exchange, Network Security, BGP, Security, Operating Systems, Cisco Nexus, CCNA, Network Engineering, Cisco Call Manager, Blackberry Enterprise..., Routing, Network Design, Software Documentation, Cisco Routers, Technical Support, ASA, CCNP, Disaster Recovery, Switches, System Deployment, Virtualization, Windows XP, Hardware
Education
MTM Technologies 2012 — 2012
1Y0-A21 Basic Administration for Citrix NetScaler 9.2, 1Y0-A21
Dallas County Community College 2009 — 2010
Information Technology, Cisco Certified Network Professional
Brookhaven Community College 2006 — 2007
Information Technology
CVG Technical Institute 2001 — 2002
CompTIA A+ and Net+
Shady Grove High School 1996 — 1999
Fiserv February 2007 - Present
Hospitality Industry September 1990 - February 2005
Skills
Customer Service, Hospitality, Hotels, Catering, Food & Beverage, Hospitality Industry, Account Management, Team Building, Sales, Customer Satisfaction, Marketing Strategy, Marketing, Strategic Planning, Budgets, Leadership, Management, Solution Selling, Business Analysis
Education
Bryant and Stratton College-Milwaukee 1991 — 1993
Associate of Arts, Business Management/Travel Tourism
University of Wisconsin-La Crosse 1988 — 1991
Under graduate courses completed
Fiserv October 2013 - Present
Columbus McKinnon April 2008 - October 2013
Greater Buffalo Savings Bank June 2005 - February 2008
Greater Buffalo Savings Bank 2005 - 2008
Consumer Credit Counseling Services of Buffalo, Inc. March 2002 - June 2005
Skills
Forecasting, Process Improvement, SAP, Knowledgeable in..., post cash receipts, customer service, adding general ledger..., Customer Service, Account Reconciliation, Accounts Payable, Journal Entries, Spreadsheets, Payments, Microsoft Excel, General Ledger, Banking, Tax, Access, Accounts Receivable
Education
DeVry University 2013 — 2016
Bachelor of Science (BS), Business Administration and Management, Accounting
ITT Technical Institute-Indianapolis 2012 — 2012
Bachelor of Science (B.S.), Accounting
Bryant and Stratton College 1998 — 2001
Associate's degree, Accounting, 3.2
Newfane Senior High School 1994 — 1997
Diploma, General Studies
Fiserv July 2015 - Present
Bluepoint Solutions July 2013 - July 2015
TELUS International July 2012 - July 2013
Bluefish Wireless March 2009 - June 2012
Bluefish Wireless March 2008 - March 2009
Ford Motor Credit Company September 2007 - December 2007
Fry's Electronics April 2006 - May 2007
Carlsbad Fuels Corporation November 2003 - December 2005
Skills
Call Center..., Help Desk Support, Cellular Communications, Project Management, Account Management, Operations Management, Customer Service, Process Improvement, Microsoft Office, Team Building, Troubleshooting, Call Centers, CRM, Leadership, Management, Customer Satisfaction, Team Management, Coaching, Networking, Team Leadership, Customer Retention, Analysis, Sales, Training
Education
Cal State San Marcos 2004 — 2006
B.A, Communications
Sensient Technologies Corporation September 2013 - Present
American Payroll Association February 1995 - Present
Fiserv August 2012 - June 2013
Briggs & Stratton May 2002 - February 2012
Alterra Healthcare Corporation (now Brookdale Living) March 2001 - May 2002
Marcus Corporation August 1998 - March 2001
Woolworth Corporation (now Footlocker) January 1985 - June 1998
Skills
Ceridian Payroll System, PeopleSoft, Ceridian, Payroll, Sarbanes-Oxley Act, Microsoft Office, Team Building, Project Management, Customer Service, Process Improvement, Payroll Taxes, Training
Education
American Payroll Association
CPP
Bryant and Stratton College-Milwaukee
Associate's degree
Dominican High School
UW-Whitewater
Fiserv September 2004 - Present
Fry’s Electronics April 2002 - November 2003
Walt’s Computer October 2000 - February 2002
SEM March 2000 - August 2000
Grand Gulf Energy Ltd September 1996 - February 1997
Skills
Troubleshooting, SDLC, User Acceptance Testing, Disaster Recovery, Requirements Analysis, Agile Methodologies, Security, Data Center, Windows 7, SQL, Business Analysis, VMware, Windows Server, Software Documentation, Process Improvement, ITIL, Active Directory, Testing, Citrix, SharePoint, Project Management, IT Management, Networking, Management, Software Development, IT Operations, IT Strategy, Requirements Gathering, Access, Program Management, Windows, MS Project, Visio, Virtualization, Vendor Management, Technical Support, Oracle, DNS, Enterprise Architecture, Linux, Microsoft SQL Server, Integration, Help Desk Support, BMC Remedy, XML, Visual Basic, Databases, Hardware, System Administration, Cisco Technologies
Education
University of Phoenix 2009 — 2011
Business Information System
Cedar Valley College 2007 — 2008
Networking
Advance Career Training 1998 — 2000
Computer Science and Networking Technology
Brookhaven Community College
Management Information Systems, General
Warren Central Senior High
CLC (Contract Leasing Corp) 2014 - Present
Fiserv 2012 - 2013
INTTRA 2010 - 2011
Wolters Kluwer Financial Services 2006 - 2009
Albridge Solutions (an affiliate of Pershing / Bank of New York Mellon) 2003 - 2006
Easylink Services (AT&T spin-off) 2002 - 2003
BondVillage.com 1998 - 2002
MasterCard 1995 - 1998
Skills
Product Marketing, New Business Development, Marketing Strategy, E-commerce, Strategic Planning, Product Development, Sales Management, International Business, Strategic Leadership, Expansion, Change Management, Business Transformation, Business Strategy, Management Consulting, Strategic Partnerships, Start-ups, SaaS, Product Management, Pricing, Strategy Development, Product Strategy, Enterprise Software, P&L Management, Go-to-market Strategy, Cross-functional Team..., Competitive Analysis, Marketing Management, B2B, Product Launch, Executive Management, Alliances, Channel Management, Consultative Selling, Contract Negotiations, Entrepreneurship, Profit & Loss Management, Strategy, Selling, CRM, Business Development, Management, Analytics, Leadership, Lead Generation, Mergers & Acquisitions, Business Alliances, Contract Negotiation, Channel Partners, Consulting, Marketing
Education
Brown University
Sc.B. (Honors), Electrical Engineering
Duke University
MS, Electrical Engineering
Yale University - Yale School of Management
MBA, Finance and Marketing
State Street December 2011 - Present
Brown Brothers Harriman April 2011 - December 2011
State Street August 2007 - April 2011
UnitedHealthcare November 2006 - August 2007
Fiserv June 2006 - August 2006
Hudson United Bank June 2003 - January 2006
Skills
Fund Accounting, Custody, ETFs, Process Improvement, Bloomberg, Fixed Income, Securities, Bloomberg Terminal, Corporate Actions, Settlement, Bonds, Finance, Financial Services, Mutual Funds, Fund Administration, Equities, Client Services
Education
Southern New Hampshire University 2014 — 2016
Master of Business Administration (MBA), Project Management
Bryant University 2002 — 2006
Bachelors of Science, Finance
Lyman Hall High School 1998 — 2002
Hull Associates LLC October 2014 - Present
Argopoint LLC October 2013 - 2014
Saunders Hotel Group March 2013 - May 2013
Climate Change Project 2013 - 2013
Wisconsin Supreme Court May 2011 - August 2011
Milwaukee County District Attorney's Office May 2010 - August 2010
Fiserv May 2007 - August 2007
Skills
Can type >112wpm, Microsoft Office, Apple, Dreamweaver, Microsoft Excel, PowerPoint, Microsoft Word, Photoshop, Customer Service, Research, Social Media, Public Speaking, Legal Research, Legal Writing, Environmental Awareness, International Business, International Law, Corporate Social..., Sustainability, Environmental Policy, Trials, Analysis, Management Consulting, Data Analysis, Market Research
Education
Brandeis University International Business School 2012 — 2014
MBA, International Business
University of Wisconsin Law School 2009 — 2012
Juris Doctor, International, Business, Environmental, and Human Rights Law
Marquette University 2005 — 2009
Bachelor of Arts (B.A.), Classical Languages, English, Spanish, Honors Cum Laude
Brookfield Academy
Epsilon September 2011 - Present
e-Dialog January 2006 - September 2011
e-Dialog 2005 - September 2011
netGuru January 2000 - January 2005
Fiserv January 1990 - January 1995
Skills
Databases, SQL, PL/SQL, Oracle, ETL, Unix, Analytics, JavaScript, Microsoft SQL Server, Perl, Business Intelligence, SDLC, Integration, Software Documentation, Testing, Database Marketing, Data Warehousing, XML, Scrum, HTML, Agile Methodologies, XHTML, CSS, Quality Assurance, Web Applications, T-SQL, Web Services, Database Design, Data Modeling, Java
Education
Middlesex Community College 2011 — 2011
Medford High School 1985 — 1989
Diploma Graduate
Bunker Hill Community College
Liberal Arts courses
Central Valley Professionals (CVP) 2004 - Present
Crop Production Services January 2009 - December 2009
Central Valley Professionals 2002 - 2004
Zacky Farms September 1997 - February 2002
Fiserv October 1988 - May 1997
Skills
XP, Troubleshooting, Windows, Training, Leadership, Outlook, Sales, Customer Service, Microsoft Excel, Visual Basic, Access, Team Building, Analysis
Education
California State University-Fresno
Bachelor of Science (BS), Business Administration
Rexnord February 2015 - Present
DataSource Inc July 2013 - February 2015
Rockwell Collins October 2010 - June 2013
Rockwell Collins October 2009 - October 2010
Rockwell Collins June 2008 - October 2009
Fiserv January 2005 - June 2008
AEGON Americas September 2001 - January 2005
Skills
COBIT, ITIL, Visio, Disaster Recovery, Process Improvement, Requirements Analysis, Project Management, Internal Audit, Business Continuity..., Software Documentation, Troubleshooting, SharePoint, Active Directory, SQL, Testing, Systems Analysis, VMware, Microsoft SQL Server, Windows Server, Technical Support, MS Project, Unix, Visual Basic, Access, Program Management, Quality Assurance, Change Management, Security
Education
California Coast University 2013 — 2014
Bachelor of Science (B.S.), Business Administration and Management, General, 3.5
University of Phoenix 2010 — 2013
Associate of Arts (A.A.), Management Information Systems, General, 3.5
AT&T June 2013 - Present
Microsoft April 2013 - June 2013
Fiserv February 2012 - March 2013
Bank of America April 2011 - January 2012
Clark Consulting June 2003 - April 2011
Skills
Databases, Microsoft SQL Server, T-SQL, Disaster Recovery, SQL, Database Administration, Database Design, SSIS, Performance Tuning, Windows, Data Marts, Oracle, Replication, IT Management, SDLC, Stored Procedures, Data Migration, Cluster, Software Development, SSRS, SQL Tuning, Troubleshooting, High Availability, Systems Analysis, RDBMS, ETL, IIS, Data Modeling, Servers, Analysis Services, Optimizations, Visio, Data Architecture, Business Intelligence, Enterprise Architecture, Requirements Gathering, DTS, Data Warehousing, Relational Databases, PL/SQL, Data Warehouse..., Data Integration, Architectures, Log Shipping, Database Admin, Crystal Reports, IT Strategy, OLAP, VB.NET, Architecture
Education
Buena Vista University 1986 — 1990
BS, MIS
Rose Hughes - Quilt Artist & Creative Flight Coordinator 2013 - Present
RavenSpeak Quilts 1998 - Present
Quilts on the Wall: Fiber Artist August 1996 - 2013
Studio Art Quilters (SAQA) 1996 - 2010
Studio Art Quilt Associates 2006 - 2009
Fiserv 2003 - 2003
EDS 1985 - 2003
ADP 1988 - 1990
Skills
Art, Teaching, Visual Arts, Fine Art, Contemporary Art, Art Education, Curating, Galleries, Blogging, Painting, Editing, Creative Writing, Photography, Sculpture, Designs, Printmaking, Craft, Collage, Books, Mixed Media, Social Media, Drawing
Education
Broward College 1978 — 1980
AA, fine arts
Miami Beach High 1971 — 1974
Intuit / NCR January 2011 - Present
IMN August 2009 - January 2011
Allegiance April 2008 - July 2009
Fiserv April 2005 - January 2008
Diebold April 2000 - April 2005
Vinca Corporation June 1998 - April 2000
Skills
Account Management, SaaS, Analytics, Strategic Planning, Sales, Strategic Partnerships, Customer Satisfaction, Negotiation, CRM, Sales Process, Trade Shows, Online Advertising, Salesforce.com, Selling, Sales Operations, Competitive Analysis, Marketing Strategy, Strategy, Team Leadership, Security, Lead Generation, E-commerce, Solution Selling, New Business Development, Management, Enterprise Software, Financial Services, Banking
Education
Brigham Young University 1989 — 1995
BS, Accounting
Centennial High School 1987 — 1989
Cox Enterprises May 2015 - Present
Fiserv January 2014 - April 2015
Macy's Systems and Technology April 2012 - January 2014
PMLG June 2011 - March 2012
Fiserv January 2008 - December 2010
CheckFree Corporation March 2006 - December 2007
CheckFree Services Corporation February 2004 - February 2006
CheckFree Corporation January 2002 - March 2004
CheckFree Corporation August 2001 - December 2001
Cox Enterprises January 2001 - July 2001
Skills
Process Improvement, Change Management, Risk Management, Customer Relations, Virtual Teams, Vendor Management, Communications..., Certified Project..., Coaching, PMO, Cross-functional Team..., Project Management, ITIL, Visio, Consulting, Customer Service, MS Project, Resource Management, SharePoint, Program Management, Project Portfolio..., Strategy, SDLC, Business Intelligence, Business Analysis, Leadership, IT Strategy, Enterprise Software, Management, Training, E-commerce, Operations Management, Strategic Planning, Business Process..., Pre-sales, Business Process, Talent Management, CRM, Integration, Business Strategy, Software Project..., Requirements Analysis, Requirements Gathering
Education
Bryant University 1982 — 1986
BS in BA
Citizens Financial Group, Inc. January 2015 - Present
Fiserv May 2009 - January 2015
Maclaren USA July 2007 - May 2009
Sardelli November 1987 - July 2007
Cherry & Webb June 1984 - November 1987
General Electric Capital April 1979 - June 1984
Skills
Salesforce.com, Banking, Process Improvement, Business Analysis, Vendor Management, Strategic Planning, CRM, Management, Cloud Computing, Product Management, Cross-functional Team..., Leadership, SaaS, Change Management, Outsourcing, E-commerce, Finance, Financial Services, Business Transformation, Business Process..., Executive Management, Business Process, Business Intelligence, Sales, Strategy, Business Development, Risk Management, Start-ups, Analysis, Enterprise Software, Integration
Education
Bryant University
System Design
Rhode Island College
BS, Management / Economics
Fiserv September 2011 - Present
Skills
Enterprise Software, SaaS, Professional Services, Program Management, Strategy, Start-ups, Integration, Management, Leadership, Management Consulting, Project Management, Consulting, New Business Development, Mergers & Acquisitions, Sales, Cloud Computing, Recruiting, Training, SDLC, Talent Management, CRM, Business Development, Business Analysis, Vendor Management, Product Management, Business Intelligence, Process Improvement, Salesforce.com
Education
Santa Clara University 1978 — 1981
MBA, Management
California State Polytechnic University-Pomona 1970 — 1972
B.S., Information Systems
USAA April 2010 - Present
Circadian Media December 2009 - April 2010
Fiserv July 2008 - December 2009
Priority IT February 2008 - July 2008
Capital One OLB February 2006 - February 2008
Stewart Title Marketing & Communications July 2004 - March 2005
BTC Services, Inc January 2002 - June 2004
ERT Group, Inc March 2001 - December 2001
INI Health / PawCare August 1999 - January 2001
vidafit November 1997 - December 1999
Skills
Business Analysis, Graphic Design, Visio, Requirements Analysis, E-commerce, SDLC, Usability, Project Management, Agile Methodologies, Process Improvement, Information Architecture, SharePoint, Usability Testing, User Interface Design, Software Documentation, User Experience
Education
Art Institute of Ft. Lauderdale 1997 — 1999
Bachelor of Science Degree, Interactive Multimedia Programming
University of Wisconsin 1982 — 1983
Accounting, Economics
Broward Community College
Business Administration
Dignity Health October 2014 - Present
3M January 2014 - August 2014
Novant Health Inc. November 2012 - January 2014
Fiserv March 2012 - September 2012
Columbia Ultimate November 2008 - March 2012
Columbia Ultimate January 2001 - February 2005
Columbia Ultimate January 1999 - January 2001
Skills
Mentoring, Risk Management, Process Improvement, Supervisory Skills, Software Implementation, Computer Hardware, Change Management, Team Building, Troubleshooting, Coaching, Problem Solving, Team Leadership, Printers, Servers, Laptops, Documentation, Software Installation, Quality Management, Scheduling, Customer Relations, Customer Service, Team Management, Business Process..., Customer Satisfaction, Business Analysis, XP, Software Documentation, Training, Requirements Analysis, Analysis, Project Management, Databases, PMP, Project Planning, Visio, Testing, Vendor Management, PMO
Education
Western Carolina University 2009 — 2011
Masters, Project Management
Brigham Young University 1991 — 1995
Bachelors, Electronic Engineering Technology
Clark College 1989 — 1991
Associates, General Studies
Molio Inc. March 2014 - Present
Crexendo April 2011 - October 2013
Fiserv May 2009 - February 2011
Healthways June 2007 - May 2009
DIGOP February 2005 - June 2007
Skills
Programming, CSS, ASP, Training, HTML, JavaScript, Leadership, Web Design, Web Development, E-commerce, Account Management, SEO
Education
Brigham Young University 2001 — 2003
Bachelor of Science (B.S.), Management Information Systems
Fiserv April 2000 - Present
Countrywide 1996 - 2000
Skills
Business Analysis, SDLC, Software Development, Project Portfolio..., IT Management, Agile Methodologies, Software Project..., PMP, Enterprise Architecture, SOA, Management, Vendor Management, PMO, Project Management, IT Strategy
Education
California State Polytechnic University-Pomona
BS, Computer Info Systems
Fiserv February 2006 - Present
S1 Corporation June 2005 - February 2006
Siemens Energy March 2005 - June 2005
NetBank October 1999 - March 2005
CheckFree Corp January 1988 - October 1999
Skills
Banking, PMP, Customer Relations, Internet Banking, Mergers, Vendor Management, Risk Mitigation, Process Development, Requirements Gathering, Process Improvement, Project Portfolio..., SDLC, Program Management, Call Center, Integration, PMO, Change Management, Disaster Recovery, Project Planning, Vendor Relations, Product Launch, Testing, Business Analysis, Deployment, MS Project, Team Building, Business Process, Requirements Analysis, Risk Management, Visio, Project Implementation, Business Process..., Leadership, Project Management, Telecommunications, Software Project..., Business Requirements, IT Management, Resource Management, Business Intelligence
Education
Brenau University
English, Fine Arts
The Home Depot June 2015 - Present
Brandeis University June 2015 - Present
UX Headquarters LLC January 2009 - Present
Georgia Institute of Technology July 2010 - Present
Mobiquity, Inc. December 2012 - June 2015
Fiserv November 2009 - January 2013
THINK Interactive, Inc October 2007 - January 2009
Earthlink April 2006 - October 2007
Maxartists 2002 - 2006
Netscape July 2005 - December 2005
Skills
Heuristic Evaluation, Usability Testing, Contextual Inquiry, User-centered Design, Card Sorting, Task Analysis, Human Factors, Field Studies, iPhone, Product Requirements, Personas, Paper Prototyping, Interaction Design, Information Architecture, User Experience, User Scenarios, Human-computer..., Wire Framing, Heuristic Analysis, Usability Engineering, Participatory Design, Axure, Iterative Design, Ethnography, Usability Design, OmniGraffle, Mobile Design, Information Design, Contextual Design, Marketing Research, Prototyping, User Interface Design, Mockups, Agile Methodologies, Design Thinking, Prototype, User Research, User Experience Design, Human Computer..., E-commerce, Persona, Mobile Applications, User Interface, Requirements Gathering, Product Management, Mobile Devices, Site Maps, Experience Design, Wireframes, Usability
Education
Sharon High School
Carnegie Mellon University
Masters, Human Computer Interaction (School of Computer Science)
Brown University
ScB Honors, Psychology / Cognitive Science
Brandeis University
Attended Phd Program for 2yrs, Neuroscience
Fiserv November 2014 - Present
Fiserv September 2012 - October 2014
Fiserv September 2008 - September 2012
TransUnion June 2008 - June 2012
CheckFree March 2004 - May 2008
Georgia Health Partnership (Inktel January 2003 - July 2003
Domino's Pizza 1988 - 2003
ESHARE, Incorporated January 2001 - March 2002
Powertel, Inc August 1999 - November 1999
RTM, Incorporated August 1998 - August 1999
Skills
BMC Remedy, ITIL, SDLC, Troubleshooting, Incident Management, SQL, Unix, Active Directory, Data Center, Technical Support, DB2, Team Management, Databases, Servers, Oracle, VMware, Business Analysis
Education
Georgia Gwinnett College 2013 — 2015
Bachelor of Business Administration (B.B.A.), International Business
Cairn University 1993 — 1994
York College of Pennsylvania 1988 — 1989
English communications
Georgia Perimeter College
AA English, Business Administration and Management, General
Fiserv May 2013 - Present
Fiserv October 2012 - May 2013
Wells Fargo April 2012 - October 2012
Independent Producers of America, LLC (IPA) January 2012 - October 2012
Chartis Aerospace Insurance Services, Inc. October 2009 - November 2011
Farmers Insurance July 2009 - October 2009
21st Century Insurance February 2009 - July 2009
AIG Agency Auto, Alpharetta, Georgia March 2007 - February 2009
AmeriCold Logistics March 2006 - October 2006
AmeriCold Logistics July 2002 - March 2006
Skills
Project Management, Program Management, Business Process..., Infrastructure, SharePoint, Process Improvement, PMO, Vendor Management, Software Documentation, PMP, Visio, Project Portfolio..., Software Project..., Change Management, Requirements Gathering, Business Requirements, Risk Management, Business Analysis, Business Process..., MS Project, Quality Assurance, SDLC, Project Planning, Team Management, Disaster Recovery, Management, Business Process, Cross-functional Team..., Databases, Software Development, Requirements Analysis, Data Warehousing, Strategy, Testing, Enterprise Software, IT Strategy, Integration, User Acceptance Testing, Microsoft Project
Education
Brenau University 1985 — 1988
BS, Double Major in Accounting and Business Administration
herndon hs
High School Diploma
GE Capital January 2014 - Present
Fiserv August 2013 - December 2013
Cognizant Technology Solutions June 2011 - April 2013
Tashua Risk Advisors LLC September 2004 - December 2010
Pirate Capital May 2004 - May 2006
Basel Asset Mgt January 2004 - September 2004
Parker Global Strategies May 2001 - May 2004
SAC Capital Advisors April 1996 - September 2000
Chang Crowell Management July 1992 - September 1996
United States Marine Corps October 1983 - October 1987
Skills
Capital Markets, Risk Management, Hedge Funds, Equities, Market Risk, Portfolio Management, Derivatives, Trading, Financial Risk, Credit Risk, Investments, Fixed Income, Securities, FX Options, Banking, Bonds, Credit Derivatives, Commodity, Business Analysis, Operational Risk..., Interest Rate..., Equity Derivatives, Performance Reporting, Analysis, Investment Banking, Asset Managment, Business Process..., Mutual Funds, Dodd-Frank, Commodity Risk..., Financial Institutions, Financial Markets, Financial Regulation, Equity Trading, Quantitative Analytics, Bloomberg, Valuation, Financial Analysis, Middle Office, Private Equity, Credit, Electronic Trading, Swaps, CCAR, Social Media, Social Media Marketing, New Business Development, Business Planning, Asset Management
Education
Sacred Heart University 1998 — 2001
MBA, Finance
California State University-Fresno 1989 — 1991
Bachelor of Science, Finance
WRG - Workplace Resource Group September 2007 - Present
Nexen Inc. December 2005 - August 2007
Fiserv October 2003 - December 2005
Navini Networks (sold to Cisco) September 2001 - October 2003
Monterey Networks (sold to Cisco) January 1999 - August 2001
Skills
Positive Employee..., Union Avoidance, Workforce Planning, Affirmative Action, AAP, Employee Relations..., SPHR, EEOC, EEO/AA Compliance, EEO, Affirmative Action..., Progressive Discipline, HR Metrics, FLSA, Benefits Administration, Personnel Management, Succession Planning, Customer Service, Human Resources, Leadership, Sales, Team Building
Education
California State University-Stanislaus
Bachelor's degree, Psychology/Liberal Studies
Fiserv May 2013 - Present
Wells Fargo Bank December 2010 - May 2013
Skills
Banking, Loans, Credit, Customer Service, Mortgage Lending, Consumer Lending, Sales, Loan Origination, Retail Banking, Cross Selling, Mortgage Banking, Commercial Banking, Training, Sales Management, Notary Public, Contract Negotiation, CRM, Management, Account Management
Education
New England Institute of Technology 1994 — 1996
Electrical Science
Bristol Community College 1988 — 1990
Course work, Liberal Arts and Sciences/Liberal Studies
PNC January 2014 - Present
RT Marketing March 2013 - October 2013
Lowe's Home Improvement August 2012 - March 2013
Lowe's Home Improvement May 2011 - July 2012
Fiserv June 2010 - May 2011
Lowe's Home Improvement August 2007 - June 2010
Checkers Drive In Restaurants September 2006 - July 2007
JEM-Clean, Inc. June 2004 - September 2006
Skills
Proofreading, Creative Writing, Copy Editing, People-oriented, Retail Sales Experience, Fast Learner, Organized Multi-tasker, Photography, Retail, Editing, Blogging, Customer Service, Telephone Skills, Time Management, Event Planning, Social Networking
Education
University of North Carolina at Greensboro 2011 — 2012
Bachelor of Arts (B.A.), English
Caldwell Community College and Technical Institute 2010 — 2011
Catawba Valley Community College 2007 — 2010
Hickory High School 2003 — 2007
Transportation Insight July 2014 - Present
Fiserv July 2012 - July 2014
Fiserv March 2012 - July 2012
Fiserv January 2011 - March 2012
U.S. Census Bureau April 2010 - August 2010
NEPTCO, Inc., A Chase Corporation Company February 2008 - November 2008
Skills
Logistics, Supply Chain Management, Lead Generation, Sales, Process Improvement, Business Analysis, Account Management, Leadership, Project Management, Operations Management, Salesforce.com, Team Building, Inside Sales, Team Leadership, Management, Technical Writing, Knowledge Management, Customer Experience..., Customer Service, Microsoft Office, Web Design, HTML, CSS, SQL, PHP, JavaScript, ASP.NET, JSON, AJAX
Education
Caldwell Community College and Technical Institute 2007 — 2010
Aerospace, Aeronautical and Astronautical Engineering
North Carolina State University 2006 — 2007
Aerospace, Aeronautical and Astronautical Engineering
University of North Carolina at Asheville 2006 — 2007
Aerospace, Aeronautical and Astronautical Engineering
West Caldwell High School
Labor Connections, LLC June 2015 - Present
Rita S. Brittain, CPA, PA February 2015 - May 2015
Lowe's Home Improvement October 2011 - February 2012
Fiserv November 2010 - August 2011
Convergys October 2009 - August 2010
Skills
Customer Service, Sales, Microsoft Word, Retail, Cashiering, Billing Systems, Order Management, Order Fulfillment, Fax, Microsoft Office, Microsoft Excel, Microsoft Exchange, Typing, Customer Satisfaction, Telephone Skills, Data Entry, Teamwork, Time Management, Call Centers, Inventory Management, Outsourcing, Accounting, Bookkeeping, Payroll, Tax Preparation, Temporary Staffing, QuickBooks
Education
Caldwell Community College and Technical Institute 2009 — 2014
Business Administration
Hickory High School 2004 — 2008
High School Diploma, General Studies
Corvisa May 2015 - Present
inContact August 2011 - May 2015
Infor January 2009 - August 2011
UCN January 2008 - January 2009
inContact, Inc. October 2007 - January 2008
Fiserv 2003 - 2007
CUSA Technologies 1998 - 2007
Franklin Templeton (Bank & Trust) 2002 - 2004
Franklin Templeton Bank 2001 - 2002
Skills
Salesforce.com, Networking, Lead Generation, Management, SaaS, CRM, Cloud Computing, Customer Satisfaction, Solution Selling, Professional Services, Process Improvement, Strategic Partnerships, Account Management, Sales Process, Enterprise Software, Telecommunications, Call Center, Sales, Direct Sales, Call Centers, Sales Enablement, Product Management, Problem Solving, Sales Operations, Channel, Demand Generation, Selling, Go-to-market Strategy, Software Industry, Managed Services, Start-ups, Product Marketing, Channel Partners, Pre-sales, Strategy, VoIP, Sales Management, Training, Leadership, Unified Communications, Team Leadership
Education
Brigham Young University 1990 — 1992
Bacherlor of Arts, Communications
Brigham Young University - Idaho 1986 — 1989
Associate Degree in Arts and Sciences, General Studies
Eccella Corporation June 2015 - Present
Principal Financial Group June 2014 - June 2015
Aviva USA February 2008 - June 2014
Fiserv July 2006 - January 2008
Labeling Systems International May 2004 - July 2006
Winther Group February 2001 - October 2002
Skills
Agile Methodologies, SQL, Oracle, XML, Databases, Visio, Microsoft SQL Server, Unix, PL/SQL, Data Warehousing, Visual Basic, .NET, Business Intelligence, DB2, Integration
Education
National University 2007 — 2009
Masters of Science, Systems Engineering – Concentration in Software Engineering
California State University Stanislaus 2004 — 2005
Bachelors of Science, Mathematics
Orange Coast College 2002 — 2004
Associates in Arts
Heald College 2000 — 2002
Associates in Applied Science, Computer Technology
National Raisin Company September 2014 - Present
Lyons Magnus March 2009 - August 2014
Global Data Corp. May 2008 - March 2009
Lyons Magnus September 2005 - May 2008
Table Mountain Rancheria Tribal Government January 2005 - September 2005
Hourglass Systems, Inc. October 1999 - June 2004
MBIA Muniservices May 1996 - October 1999
Fiserv March 1995 - May 1996
BSK & Assoc. September 1993 - March 1995
Ross & Sons, Inc. October 1989 - September 1993
Skills
Microsoft SQL Server, Software Development, Business Intelligence, Databases, Visual Basic, SQL, Troubleshooting, .NET, T-SQL, System Administration, Access, Management, Database Administration, Windows Server, Data Center, Enterprise Software, Networking, Programming, ERP, Software Documentation, Active Directory, Windows, SharePoint, Security, Linux, Integration, Business Analysis, Visual Studio, Technical Support, IT Management, Network Administration, Microsoft Dynamics ERP, Microsoft Dynamics, Information Technology, Testing, System Deployment, Requirements Analysis, SDLC, XML
Education
California State University-Fresno 1988 — 1992
BS in CSci, Software Engineering, Technical Leadership
Leroy Jenkins INC October 2014 - Present
Fiserv March 2007 - October 2014
Verizon Small Business September 2004 - March 2007
Skills
Management, Project Management, Change Management, Operations Management, Supervisory Skills, Supervisory Experience, Staff Supervision, Leadership, Call Centers, Customer Satisfaction, Analysis, Team Management, Employee Engagement, Payroll
Education
Brown College 1999 — 2002
Associate of Arts (A.A.), Radio and Television Broadcasting Technology/Technician
Perseus May 2014 - Present
Direct Edge, A BATS Global Markets Company May 2013 - May 2014
Fiserv June 2011 - May 2013
HES Energy Services February 2011 - June 2011
Bergen County Planning & Economic Development June 2010 - December 2010
Neglia Engineering Assoc September 2009 - May 2010
New Jersey Meadowlands Commission June 2009 - August 2009
Toys 'R' Us INC June 2008 - August 2008
Skills
Customer Relations, Proposal Coordination, GIS, Sustainability, Environmental, Project Coordination, Project management, Business Development, Customer Service, Project Planning, Proposal Writing, Vendor Management Skills, Meeting Planning, Meeting Scheduling, Project Delivery, Project Estimation, Project Management, Environmental Awareness, Vendor Management, PowerPoint, Leadership, Management
Education
Brown University 2005 — 2009
Bachelor of Arts, Urban Sudies
Rutgers University Edward J. Bloustein School of Planning 2009 — 2011
Masters of City and Regional Planning, Environmental and Physical Planning
Cape Air August 2015 - Present
Cape Air September 2013 - August 2015
Cape Air May 2012 - September 2013
Alpha One Flight Services September 2009 - October 2012
Subway August 2009 - May 2010
Dunkin Donuts June 2003 - September 2009
Fiserv June 2004 - August 2004
Skills
Dispatching, Aviation, Customer Service, Yoga, Commercial Pilot, Instrument Rated Pilot, Microsoft Office, Technical Writing, Aviation Operations, Customer Relations, Total FBO, Drummer, Vegetarian, Commercial Aviation, Piloting, Charter, Airport Management, Flights, Aircraft, Flight Training
Education
Bridgewater State College 2008 — 2012
Bachelor of Science (BS), Aviation Flight and Management
Quincy College 2005 — 2007
Art/Art Studies, General
Fiserv July 2005 - Present
Verizon Communications , Boston September 2004 - July 2005
Skills
Visual Studio, C# 4.0, Java, Microsoft SQL Server, MySQL, HTML, JavaScript, ASP.NET, C#
Education
Brandeis University 2004 — 2006
MS, Software Engineering
University of Delhi 1991 — 1993
MS in Mathematics
SRMS Network Technologies September 2012 - Present
Alton Motel Wildwood March 2011 - Present
Open Solutions May 2010 - September 2012
Fiserv January 2009 - May 2010
Fiserv (AFTECH) October 1993 - May 2010
FISERV (Users) September 1983 - October 1993
Skills
Vendor Management, Negotiation, New Business Development, Purchasing, Information Technology, SaaS, Enterprise Software, Product Management, Account Management, Cloud Computing, Disaster Recovery, Disaster Response, Network Design, Wireless Networking, Routers, LAN Switching, VoIP, Contract Negotiation, Hotel Asset Management, Strategic Repositioning, Opening Hotels, Hospitality Consulting, Hospitality Service, Multi-Property..., Pre-opening experience, Hotel Administration, Outsourcing, Sales Operations, Strategic Planning, Financial Services, Salesforce.com, Solution Selling, Product Development, Executive Management, Business Analysis, Data Center, Strategy, Business Process...
Education
Cabrini College
Business(BS), Computers
Delaware County Community College 1982 — 1985
Associates, Computer Programming
Cardinal O'Hara High School 1978 — 1982
Now Plastics, Inc March 2012 - Present
Office Team 2012 - 2012
AAA Aircraft Supply September 2011 - November 2011
Ironshore Insurance January 2010 - July 2011
Fiserv March 2009 - December 2009
TCA Consultant/ The hartford insurance 2007 - 2007
Skills
Billing, Microsoft Office, Insurance, Underwriting, Financial Reporting, Documentation, Word, Customer Relations, PowerPoint, Casualty, Problem Solving, Customer Service, Access, Administration, Liability, Property & Casualty..., Quickbooks, Accounts Receivable, Accounts Payable, Data Entry, Call Center, Mortgage, Accounting, Auditing, Call Centers
Education
Bryant and Stratton College 2011 — 2013
Business Management
Adult Education hartford ct 1999 — 2001
High School Diploma
Faulkner Media Group 2011 - Present
Faulkner Development Group August 2003 - Present
Emerald Publications 1986 - 2004
Fiserv 2001 - 2003
Skills
Strategic Planning, Entrepreneur, Start-ups, Mergers, Marketing Strategy, New Business Development, Public Speaking, Entrepreneurship, Online Marketing, Social Media Marketing, Strategic Financial..., Mergers & Acquisitions, Management, Leadership, Finance, Digital Marketing, Marketing, Selling, Blogging, Executive Management, Community Service, Sales, Financial Planning, Wealth Management, Investments
Education
Brigham Young University 1974 — 1977
B.A., Communications
At Home Senior Solutions March 2014 - April 2015
Asante January 2011 - January 2014
Asante Health System February 2011 - December 2012
Fiserv October 2009 - December 2010
PricewaterhouseCoopers 2008 - 2009 February 2008 - July 2009
Zions Bancorp 2004 - 2008 July 2004 - February 2008
JPMorgan Chase June 1997 - June 2004
Skills
Outlook, Event Planning, Recruiting, Microsoft Office, Microsoft Excel, Customer Service, Software Documentation, Management, Healthcare, Budgets, Visio, Event Management, Process Improvement, Team Building, Training, Employee Relations, Leadership, Human Resources, Marketing, Access, Analysis, Payroll, Time Management, Policy, Sales, Data Analysis, Data Entry, System Administration, PowerPoint, Team Leadership, Program Management, Microsoft Word, Organizational..., Nonprofits, Physician Onboarding..., Newsletters, Project Planning, Coaching, Physician Relations, Networking, Invoicing, Process Scheduler, Heavy Calendaring, Supervisory Skills, Customer Satisfaction
Education
Southern Oregon University 1984 — 1987
Associates Degree, Accounting Clerical/Administrative Office Management
Brigham Young University 1986 — 1986
Fiserv September 2015 - Present
Fiserv December 2009 - September 2015
CheckFree, Now Part of Fiserv July 2007 - December 2009
Corillian, Now Part of Fiserv October 2005 - July 2007
Computer Associates January 2003 - October 2005
InFocus June 2002 - November 2002
Hewlett-Packard May 2000 - March 2002
Intel December 1999 - May 2000
Skills
Competitive Analysis, Market Research, Marketing Management, Strategic Planning, Product Marketing, Account Management, Direct Sales, Sales Enablement, Competitive Intelligence, Product Strategy, Go-to-market Strategy, Marketing Strategy, Enterprise Software, Market Analysis, B2B Marketing, Strategy, Messaging, Team Leadership, Marketing, Product Management, Cross-functional Team..., Management, Leadership, Sales, CRM, Mobile Banking, Mobile Payments, Online Banking, Marketing Research, Digital Marketing, B2B, Segmentation, E-commerce, Salesforce.com, Lead Generation, Positioning, Market Planning, Internet Banking, Business Strategy, SaaS
Education
Oregon State University 2000 — 2002
MBA, Marketing Emphasis
Brigham Young University 1996 — 1999
BS, Business Administration and Management, General
RainKing Solutions June 2015 - Present
CERTIFY October 2014 - June 2015
RainKing Solutions July 2014 - October 2014
RainKing Solutions March 2014 - July 2014
Fiserv March 2013 - March 2014
Skills
CRM, Team Leadership, Salesforce.com, Marketing, Sales, Product Management, Customer Satisfaction, Social Media Marketing, Lead Generation, Marketing Strategy, Direct Sales, Google Analytics, Microsoft Office, Public Speaking, Microsoft Excel, ROIs, Project Management, Sales Management, IT Service Management, Customer Service, Product Marketing, Business Analysis, Financial Analysis, Microsoft Word, Investments, Life Insurance, Google Adwords, Public Relations, RainKing, Unfair Competition
Education
Cabrini College 2008 — 2012
Bachelor's degree, Marketing/Marketing Management, General
Cabrini College 2008 — 2012
Bachelor of Science (B.S.), Marketing
Baker Distributing Company 2014 - Present
Fiserv 2010 - 2013
Fiserv 2006 - 2009
Mobility Products Unlimited 2004 - 2006
Blue Shield of California 2001 - 2004
Associates Financial Services 1998 - 2000
Skills
Human Resources, Talent Management, Leadership, Coaching, Employee Relations, Talent Acquisition, Employee Engagement, Performance Management, Onboarding, Personnel Management, HRIS, Succession Planning, Strategy, Workforce Planning, Organizational Design, Training, Deferred Compensation, Leadership Development, Job Descriptions, Policy, Benefits Administration, Organizational..., Recruiting, Interviews, HR Consulting, Sourcing, HR Policies, Labor Relations, Applicant Tracking..., Payroll, FMLA, New Hire Orientations, College Recruiting, Employee Benefits, Employee Training, Conflict Resolution, Employment Law, Organizational..., Performance Appraisal, Management, Hiring, FLSA, Executive Coaching, Strategic HR, Employee Handbooks, Compensation & Benefit, Career Development, Team Building
Education
Notre Dame de Namur University
Master's degree, Emphasis HR
California State University, Fresno
Bachelor's degree, Public Administration
Schneider Electric 2010 - Present
Pelco 2005 - October 2010
Aerio January 2005 - June 2005
Fiserv 2004 - 2005
Accela 2000 - 2005
Harza Engineering June 1999 - August 1999
Skills
Software Development, Linux, Python, Java, C++, Cloud Computing, Subversion, Agile Methodologies, C, SQL, Visual Studio, Oracle, XML, Microsoft SQL Server, SaaS, JavaScript, Embedded Systems, Software Engineering, System Architecture, Web Services, Amazon Web Services..., Digital Video, Bash, Atlassian JIRA, Apache, RESTful WebServices, TCP/IP, Build Automation, Internet of Things, Git
Education
California State University-Fresno 1997 — 1999
B.S., Computer Science
UCSB
Fiserv November 2012 - Present
HP 2008 - October 2012
EDS October 2006 - October 2012
EDS Group October 1999 - October 2006
Bellsouth 1987 - 1997
Skills
CISSP, ITIL, Unix Security, Unix, Linux System..., HPUX, Solaris, AIX Administration, Information Security, Information Security..., Data Center, Microsoft Word, Microsoft Excel, PowerPoint, Service Manager 7, Cluster Management, Active Directory, Disaster Recovery, HP-UX, Identity Management, Operating Systems, Linux
Education
Georgia State University 1980 — 1987
MBIS, Business Information Systems
Broward Community College 2012 — 2012
non-degree, Information Technology
Emory University 1978 — 1980
BBA, Finance
Oxford College of Emory University 1976 — 1978
AA, Liberal Arts
Compliance Unlimited LLC July 2010 - Present
Symbionce Financial Solutions, LLC August 2009 - July 2010
Fiserv December 2005 - August 2009
KNBT Bank -- Bethlehem, PA February 2005 - September 2005
New Century Bank, Phoenixville, PA May 2003 - February 2004
GMAC Commercial Mortgage May 2000 - May 2003
Market Partners 1998 - 2000
Market Partners Inc 1998 - 2000
National Penn Bank 1994 - 1998
Education
Bryant & Stratton
Accounting
Fiserv March 2015 - Present
Hewlett-Packard March 2011 - March 2015
Entelechy International, Inc. June 1999 - March 2011
Franklin Covey August 1992 - June 1999
Prudential Financial August 1988 - August 1991
Skills
Strategy, Business Development, Business Strategy, Leadership Development, Management, Leadership, Start-ups, Strategic Planning, Marketing Communications, Selling, Business Acumen, Training, Business Planning, Entrepreneurship, Workshop Facilitation, Sales Process, Sales, New Business Development, Consulting, Marketing, Change Management, Sales Operations, Coaching, Account Management, Executive Management, Team Building, Sales Management, Go-to-market Strategy, Solution Selling, Executive Coaching, Team Leadership, Lead Generation, Public Speaking, Talent Management, Management Consulting, Succession Planning, Mergers & Acquisitions, Cross-functional Team..., Professional Services, Project Management, Direct Sales, Consultative Selling, Large Group Facilitation, Strategy Development, Time Management, Fundraising, Human Resources, Strategic Partnerships, Strategic Planning..., P&L Management
Education
Brigham Young University
BS, Finance, Accounting, Economics
Ricks College
Associate, Marketing
Macy's June 2014 - Present
FIS Global August 2013 - June 2014
Fiserv May 1999 - July 2013
CheckFree / Fiserv 1999 - 2008
CheckFree 1999 - 2008
CheckFree 1999 - 2008
Interstate Telecommunications January 1997 - May 1999
Skills
Strategy, Project Management, Leadership, Team Building, Telecommunications, Employee Training, Process Improvement, Enterprise Software, PMP, SDLC, Program Management, Business Analysis, Vendor Management, Business Process, Software Documentation, Six Sigma, Integration, Visio, Business Process..., IT Strategy, Requirements Analysis, Requirements Gathering, ITIL, Project Portfolio..., PMO
Education
Georgia State University 1987 — 1989
Master of Science
Brenau University 1980 — 1984
Bachelor of Science
Fiserv September 2003 - Present
Wescom Credit Union May 1998 - November 2001
Fiserv ~ Titusville January 1994 - May 1998
Summit ~ A Fiserv Company May 1989 - December 1993
Skills
Product Management, Business Strategy, Integration, Business Analysis, Vendor Management, Process Improvement, Banking, Project Management, Management, Software Project..., PMP, Requirements Analysis, Program Management, Business Intelligence, Product Marketing, Strategic Planning, Leadership, Business Development, Financial Services, Team Leadership, E-commerce, Cross-functional Team..., Project Portfolio..., Strategy, Payments
Education
Blue Mountain Community College 1979 — 1981
Business Administration and Management, General
Northwest University 1977 — 1979
General Studies, Finance
California State Polytechnic University-Pomona
Fiserv Credit Union Solutions September 2014 - Present
Fiserv September 2011 - Present
Fiserv ~ Summit 1992 - Present
Open Solutions is now part of Fiserv. Please follow Fiserv at LinkedIn.com/company/Fiserv April 2010 - September 2014
Summit Information Systems February 2005 - September 2011
Skills
Process Improvement, SDLC, Requirements Analysis, Project Management, Software Project..., Business Analysis, Vendor Management, Management, Strategic Planning, Requirements Management
Education
Brigham Young University 1972 — 1977
Bachelor of Science (BS), Social Work
Fiserv September 2013 - Present
Rogers Communications July 2011 - July 2013
Rogers Communications Inc. 2002 - July 2011
Acterna 2001 - 2002
HLNT Networks 2000 - 2001
Morrow Environmental (SNC Lavalin) 1998 - 2000
Skills
Talent Management, Organizational Design, Performance Management, Employee Engagement, Leadership Development, Succession Planning, Employee Relations, Onboarding, Organizational...
Education
The University of Western Ontario - Richard Ivey School of Business 2009 — 2011
MBA
British Columbia Institute of Technology
Hons Dipl Technology, Human Resources
Fiserv September 2009 - Present
Fiserv Canada September 2009 - Present
Open Solutions December 2003 - September 2009
Open Solutions October 2000 - December 2003
Open Solutions April 1998 - October 2000
CGI Information Systems Inc March 1994 - April 1998
Platon Consulting Ltd March 1992 - July 1992
Helvetia Software Enterprises December 1988 - December 1991
Education
British Columbia Institute of Technology 1984 — 1986
British Columbia Institute of Technology
Diploma, Technology
Fiserv September 2015 - Present
eBay / PayPal March 2010 - Present
Jigsaw, a Salesforce company August 2009 - March 2010
eBay March 2008 - August 2009
Secude International AG February 2007 - February 2008
Marketron International, Inc. August 1999 - February 2006
Skills
PMP, Certified Scrum..., Scrum, Project Management, PMP, SDLC, Agile Methodologies, Cross-functional Team..., Program Management, MS Project, Software Development, Product Management, Quality Assurance, Visio, Change Management, Management, Software Project..., Enterprise Architecture, Team Leadership, Agile Project Management, Analytics, Leadership, Competitive Analysis, Business Development
Education
California Polytechnic State University-San Luis Obispo
BS Business Admin/MIS
California Polytechnic State University-San Luis Obispo
BS, Management Information Systems
Verizon Business May 2011 - Present
Fiserv 2010 - 2011
T-Mobile 2009 - 2010
AT&T 2008 - 2008
Gloria Barbour Properties LLC 2006 - 2008
KMC Telecom 2000 - 2004
U S WEST 1998 - 1999
AT&T formerly Ameritech 1983 - 1997
Skills
Process Improvement, International Relations, Telecommunications, Project Management, Team Building, Cross-functional Team..., Program Management, Vendor Management, Business Analysis, Strategic Planning, Change Management, Project Planning, Access, Data Analysis, PMP, Business Process, ITIL, Management
Education
Butler University
Masters, Business Administration
Purdue University
BS, Industrial Engineering
Emerald People's Utility District July 2006 - Present
EPUD July 2006 - August 2008
Fiserv August 2005 - June 2006
Monaco Corporation 2001 - 2004
Education
California Polytechnic State University-San Luis Obispo 1996 — 2001
Fiserv December 2006 - Present
Education
Bryant and Stratton
Fiserv October 1998 - Present
Med-I-Pro, LLC 1997 - 1998
Skills
C#, XML, .NET, Software Development, C++, ASP.NET, ClearCase, CSS, Application Development, Unix, Windows, AIX, Java, Ksh, JavaScript, C, SQL, HTML, MySQL, Software Design, Web Development, Microsoft SQL Server, Integration
Education
California State Polytechnic University-Pomona 1993 — 1997
B.S., Computer Science
The Financial Specialists March 2014 - Present
StoneRiver July 2000 - April 2013
Fiserv July 2000 - April 2008
Poweshiek County ASCS 1986 - 1989
Skills
RoboHelp, Technical Writing, FrameMaker, Software Documentation, MS Project, Online Help, SDLC, Technical Documentation, Agile Methodologies, Quality Assurance, Microsoft Office, Software Project...
Education
Buena Vista University 1982 — 1986
Bachelor of Arts (B.A.), Library Science
Fiserv Account ManagementMetavante Lending Solutions2001 - 2006
Qwest Communications 2001 - 2003
Skills
Business Analysis, SDLC, Vendor Management, Project Management, Requirements Analysis, Software Project..., PMP
Education
Cabrini College
NextGear Capital October 2013 - Present
ADESA December 2010 - September 2013
Fiserv 2007 - December 2010
Hires Automotive August 2005 - December 2006
Conseco November 2001 - April 2003
Skills
Business Analysis, SDLC, Requirements Analysis, Analytics, Project Management, User Acceptance Testing, Software Project..., Visio, SharePoint, Vendor Management, Process Improvement, Agile Methodologies, PMP, Business Intelligence, Requirements Gathering, Business Process...
Education
Butler University 1994 — 1998
Bachelor, PR/Advertising
Sebastian July 2014 - Present
Fujifilm Medical Systems October 2000 - April 2014
Fujifilm Medical Systems October 2000 - March 2011
McKesson October 1996 - October 2000
Community Medical Centers 1995 - 1996
Fiserv 1989 - 1994
Skills
Healthcare Information..., HL7, PACS, Project Management, Informatics, EHR, Medical Imaging, Healthcare Industry, Medical Devices, Digital Imaging, HIPAA, EMR, Software Implementation, Healthcare Consulting, Healthcare, Hardware Diagnostics, Cardiology, Capital Equipment, DICOM
Education
California State University-Fresno
BA, Economics
Elemica March 2012 - May 2015
Fiserv September 1999 - October 2011
CheckFree Corp. September 1999 - December 2009
Greenway March 1998 - August 1999
Sales Technologies June 1993 - March 1998
BARCO Chromatics February 1991 - May 1993
General Dynamics May 1986 - February 1991
Education
Brigham Young University 1982 — 1986
BS, Electronic Engineering Technology
Coursera
Coursera
Fiserv June 2005 - Present
Education
Cabrillo College 1986 — 1987
Fiserv February 2012 - Present
Farm Bureau Financial Services January 2006 - December 2011
Information Technology 1998 - 2006
Skills
Account Management, Banking, Customer Service, DJ, Leadership, Management, Marketing, Microsoft Excel, Microsoft Office, Public Speaking, Sales, Salesforce.com, Strategic Planning, Team Building, Time Management
Education
Briar Cliff University 1992 — 1996
Vision Technology Services May 2015 - Present
Software Company in Baltimore Area 2015 - Present
Fiserv 2001 - December 2014
CheckFree Corporation (now part of Fiserv) 1999 - 2001
Checkfree Corporation (now part of Fiserv) 1996 - 1999
Best Programs Inc (now Sage Software) 1993 - 1996
Skills
Business Analysis, Requirements Analysis, Software Project..., Requirements Gathering, SDLC, Visio, Agile Methodologies, User Acceptance Testing, Business Requirements, Quality Assurance, Integration, Business Intelligence, Enterprise Software, Management, Microsoft SQL Server
Education
Stevenson University
Master of Science (M.S.)
Wheaton College
Master of Arts (M.A.)
Bucknell University
Bachelor of Arts (B.A.)
The King's College
No Degree
UNION BANK November 2000 - October 2014
UNION BANK October 2000 - October 2014
Fiserv March 1997 - September 2000
Bank of America October 1987 - March 1997
Skills
Banking, Risk Management, Business Analysis, Vendor Management, Financial Services, Commercial Banking, Cash Management, Process Improvement, Payments, Treasury Management, ACH, AML, Budgets, Business Process..., Change Management, Commercial Lending, Project Management, Relationship Management, Remote Deposit Capture, Retail Banking, Strategic Planning, Team Leadership, Treasury Services, Product Management, Payment Systems, Core Banking, Consumer Lending, Correspondent Banking, Credit Cards, Customer Service, Disaster Recovery, Internet Banking, Leadership, Loans, Lockbox, Management, Mergers, Operational Risk, Operations Management, Debit Cards
Education
California State Polytechnic University-Pomona 1986 — 1990
National Appraisal Guides, Inc. July 2013 - April 2015
Fiserv August 1998 - July 2013
Skills
.NET, C#, SQL, WPF Development, MVVM Design Patterns, Dependency Injection, WCF Services, ASP.NET MVC, ClearCase, C++, Unix, ClearQuest, ASP, Visual Studio 2010, AIX Kornshell, IBM DB2 V9 Client
Education
California State Polytechnic University-Pomona
Bachelor of Science (BS), Computer Science
Fiserv January 2013 - Present
Open Solutions, now part of Fiserv June 2011 - January 2013
Open Solutions September 2009 - June 2011
Pfizer Inc. May 2007 - September 2008
Fidelity Investments December 2005 - April 2007
Fidelity Investments January 2003 - December 2005
Fidelity Investments November 2000 - January 2003
Fidelity Investments October 1994 - November 2000
Skills
Business Process..., Business Analysis, Project Management, Strategy, Project Planning, Leadership, Training, SDLC, Requirements Gathering
Education
Northeastern University
Bachelor of Science (BS), Finance, Marketing
Bryant College
MBA, Management
Fiserv January 2014 - Present
Open Solutions October 2007 - January 2014
BancTec 2003 - 2007
J&B Software 1997 - 2001
Unisys 1986 - 1997
Skills
Electronic Signatures, Enterprise Content..., Business Analysis, Solution Architecture, Document Imaging, Salesforce.com, Software Project..., Solution Selling, Professional Services, Outsourcing, Requirements Analysis, Project Management, Banking, SaaS, Sales Operations, Financial Services, Strategy, Management, Vendor Management, CRM, Sales, Business Process, Pre-sales, Business Intelligence
Education
Cabrillo College
Sephra LP May 2007 - Present
Fiserv August 2005 - January 2007
Skills
Strategic Planning, Product Marketing, Marketing, Product Management, Marketing Strategy, Management, Business Development, Entrepreneurship, Cross-functional Team..., Strategic Partnerships, Competitive Analysis, Selling, Start-ups, CRM, Sales Operations, Leadership, Customer Service, Sales
Education
California State University San Marcos 1998 — 2003
Bachelors of Science, Business Administration
Fiserv September 1996 - Present
California Bancshares 1990 - 1996
Education
California State University Stanislaus
TigerText September 2013 - Present
Green Dot Corporation February 2012 - September 2013
Everbridge November 2009 - February 2012
Bank of America June 2007 - October 2009
Intuit May 2000 - June 2007
Fiserv September 1992 - May 2000
Skills
CRM, SDLC, Strategy, Business Analysis, SaaS, Management, Strategic Planning, Vendor Management, Technical Support, Governance, Customer Service, Professional Services, PMO, Project Planning, Training, Service Delivery, Team Management, Agile Project Management, Budgets, Human Resources, Resource Management, Solution Implementation, Software Implementation, Project Implementation, IT Service Management, IT Project & Program..., Project Management
Education
California Lutheran University
Bachelor of Science (BS), Business Administration and Management, General
Fiserv February 2013 - Present
Open Solutions December 2008 - February 2013
Siemens 2005 - 2008
Skills
Process Improvement, Product Management, Enterprise Software, Strategic Planning, IT Strategy, SaaS, Executive Management, Management, Project Management, Customer Service, IT Service Management, Integration, Leadership, Strategy, Operations Management, Vendor Management, Contract Negotiation, Change Management, IT Outsourcing, Program Management, Strategic Partnerships, Business Analysis, Professional Services, Cloud Computing, Team Building, CRM, Business Strategy, Cross-functional Team..., Outsourcing, Business Development, Business Intelligence, Team Leadership, Start-ups, Management Consulting, Business Process..., Consulting, Solution Selling, IT Management, Business Process, Risk Management, Business Transformation, Mergers & Acquisitions, P&L Management, Data Center
Education
Bridgewater State College
Control Data Institute
Time Warner Cable June 2014 - Present
Time Warner Cable September 2013 - June 2014
Time Warner Cable December 2010 - September 2013
Time Warner Cable March 2008 - January 2011
Time Warner Cable December 2004 - March 2008
Neon Blue Media January 2002 - May 2004
Sterling Communications February 2000 - February 2002
Fiserv February 1999 - February 2000
Community Health Network 1996 - 1998
Skills
Telecommunications, Business Process..., Business Process..., Business Analysis, Salesforce.com, Salesforce.com System..., Operations Management, Operational Excellence, Order Management, Business Process Design, Project Management, System Administration, Information Technology, Performance Reporting, Problem Solving, Requirements Analysis, Analytic Thinking, CRM, Process Improvement, Business Process, Visio, Integration, Business Intelligence, Analytics, Cross-functional Team..., Team Leadership, VoIP, Management, Vendor Management, Call Centers
Education
Indiana University-Purdue University at Indianapolis 1995 — 1996
Information Technology
Butler University 1991 — 1994
ICANN December 2013 - Present
Vertafore 2012 - 2013
Vertafore July 2011 - June 2012
StoneRiver 2008 - 2011
Fiserv 2003 - 2008
Lynx Photonic Networks 2001 - 2003
eToys 2000 - 2001
Brand3 2000 - 2000
CompuCom 1998 - 2000
University of Wisconsin-Madison 1996 - 1998
Skills
Information Technology, Product Management, Process Improvement, Agile Methodologies, Software Development, Integration, SaaS, Servers, Leadership, Management, Customer Service, Telecommunications, Troubleshooting, Data Center, Enterprise Software, Business Operations, Mergers & Acquisitions, Budget Process, Operating Budgets, IT Operations, Operational Excellence, Site Consolidation, Quality Assurance, Product Distribution, IT Infrastructure..., Staff Development, Mentoring, Communication, Training, Team Building, Consulting, Vendor Management, Testing, Strategic Planning, CRM, Product Development, Business Analysis, Business Intelligence, Program Management, SDLC, Software Project..., Networking, IT Strategy
Education
California Lutheran University 2007 — 2013
MBA, Information Techology
University of Wisconsin-Madison 1992 — 1996
Bachelor of Business Administration, Risk Management and Insurance
Fiserv December 2011 - Present
Cash Edge November 2008 - December 2011
Greater Bay Bank February 2001 - April 2008
Western States Bankcard Association July 1999 - January 2001
Skills
Fraud, Internal Controls, Risk Management, Process Improvement, Relationship Management, Vendor Management, Project Management, Team Leadership, Accounting, Credit Cards, Team Building, Management, Business Process, Financial Services, Cross-functional Team..., Risk Assessment, Banking, Commercial Banking, Finance, Leadership, Loans, Portfolio Management, Training
Education
Cabrillo College 1997 — 1999
Accounting and Business Law
BB Health & Fitness April 2013 - Present
The Fitness Studio of Orlando March 2003 - April 2013
Pilates Digest January 2008 - June 2012
Body Balance for Performance August 2010 - December 2010
Fiserv October 1995 - March 1998
Eastern Airlines January 1980 - January 1991
Education
Stretch To Win Institute 2013 — 2013
Fascial Stretch Therapist, Fascial stretching, Wellness, Healing
Stretch To Win Institute 2012 — 2013
Level 3 Fascial Stretch Therapist
Florida Atlantic University 1992 — 1994
BS, Accounting
Broward College 1985 — 1992
AA, Business
BankFive May 2013 - Present
Symmetry Medical October 2008 - May 2013
Cardinal Health January 2007 - October 2008
DePuy Orthopaedics January 2005 - November 2006
FISERV 2001 - 2002
NCR Corporation 2000 - 2001
St. Anne's Credit Union 1993 - 2000
Skills
Databases, System Administration, Microsoft Exchange, Windows Server, Troubleshooting, Microsoft SQL Server, Windows 7, ERP, Crystal Reports, Visio, Software Documentation
Education
Bridgewater State College 1998 — 2004
BS, Computer Science
Bristol Community College 1993 — 1997
AS, Computer Information Systems
Umpqua Bank February 2014 - Present
Freestyle Development, LLC November 2012 - January 2014
Fiserv October 2011 - November 2012
Umpqua Bank April 2011 - October 2011
BPA December 2010 - April 2011
ServerLogic September 2010 - December 2010
Hollywood Entertainment November 2008 - June 2010
ServerLogic June 2008 - November 2008
Hollywood Entertainment October 2007 - June 2008
ADP Dealer Services September 2004 - November 2007
Skills
Windows Server, Microsoft Exchange, VMware, Active Directory, Virtualization, Servers, vSphere, Data Center, SCOM, Windows 7, SAN, Enterprise Architecture, VPN, Cisco Technologies, Group Policy, DNS, Technical Support, SharePoint, IIS, SCCM, Storage, Troubleshooting, Hyper-V, Linux, Powershell, Switches, VMware vSphere
Education
Oregon State University 1994 — 2001
BS in Liberal Studies, Music Education, Spanish
Brigham Young University - Idaho 1990 — 1991
Fiserv November 1997 - Present
Share Plus Federal Credit Union June 1997 - November 1997
Skills
Microsoft Office, Program Management, Team Leadership, New Business Development, Project Planning, Team Building, Project Management, Sales, Leadership, Business Strategy, Business Development, CRM, Vendor Management, Business Analysis, Business Planning, Budgets, Salesforce.com, Customer Service
Education
Brazosport College
Houston Community College
Fiserv November 2011 - Present
Open Solutions September 2010 - December 2011
Open Solutions November 2008 - February 2009
The Phoenix Companies June 2006 - October 2008
Mortgage Lenders Network October 2004 - June 2006
UnitedHealth Group March 2001 - October 2004
UnitedHealth Group 1995 - 2001
Travelers 1990 - 1994
Travelers 1987 - 1990
PERKIN-ELMER, INC. 1985 - 1987
Skills
Auditing, Accounting, Financial Analysis, Internal Audit, Financial Reporting, Internal Controls, PeopleSoft, Microsoft Excel, Sarbanes-Oxley Act, Management, Process Improvement, Billing Process, Revenue Recognition, Revenue Analysis
Education
Bryant University 1979 — 1981
BS, Accounting
Post College 1977 — 1979
Independent Health April 2008 - Present
Bluewater Thermal Services 2006 - 2008
Fiserv 2005 - 2006
Phillips Lytle LLP 1999 - 2005
Phillips Lytle LLP 1985 - 1999
Skills
Outlook, Salesforce.com, Office Administration, Access, Visio, Event Planning, Vendor Management, PowerPoint, Litigation, Microsoft Excel, Microsoft Word
Education
Bryant & Stratton College 1984 — 1985
AAS, Information Technology
Aavi Transport Inc August 2007 - Present
Fiserv April 2006 - December 2006
Aon Hewitt January 2005 - April 2006
Skills
Operations Management, Team Building, Vendor Management, Account Management, New Business Development, Team Leadership, Negotiation, Project Planning, Networking, Business Intelligence, Product Management, Business Planning, Customer Service, Budgets, Microsoft Excel, Business Analysis, Process Improvement, Analysis, Program Management
Education
California State University-Fresno 2006 — 2008
Master of Business Administration (MBA)
University of Central Florida 1998 — 2003
Bachelor of Science, Computer Engineering
Central 1 Credit Union April 2011 - Present
Fiserv 2010 - 2010
Open Solutions January 2000 - June 2006
Fincentric Corporation January 2000 - June 2005
Richmond Savings Credit Union January 1998 - January 2000
BMO January 1990 - January 1998
Skills
Requirements Analysis, User Acceptance Testing, System Testing, Test Planning, Test Management, Software Quality..., Business Requirements, Business Analysis, Requirements Gathering, SDLC, Software Project..., Software Documentation, Business Intelligence, SQL, Business Process..., Visio, Project Management, Analysis, Integration, Change Management, SharePoint, Team Leadership, Microsoft SQL Server, Vendor Management, Agile Methodologies, Process Improvement, Quality Assurance
Education
BCIT
Wells Fargo August 2012 - Present
Fiserv March 2012 - August 2012
Peak 10 June 2010 - June 2012
Wells Fargo September 2010 - January 2012
AT&T August 2008 - August 2010
Medflow, Inc. January 2008 - August 2008
CompuCom June 2006 - October 2007
Bank of America July 1999 - June 2005
Westin Hotels & Resorts 1980 - 1982
Skills
Network Security, Cisco, IIS, Routers, Disaster Recovery, Cisco Technologies, Microsoft SQL Server, Business Continuity..., Windows Server, Dell PowerEdge Servers, HP Openview, HP Server Hardware, HP SIM, Cisco Call Manager, BGP, OSPF, Risk Management, Fortinet, Technical Writing, Incident Management, Problem Management, Project Planning, Switches, VMware ESX, Microsoft Exchange, Security, Process Improvement, Vendor Management, Network Administration, SharePoint, Visio
Education
Rowan Cabarrus Community College 2008 — 2010
A.S, Information Security
Dover Business College 1994 — 1995
Diploma, Computer Programming
Broward College 1990 — 1992
AS, Electronic Engineer
Fiserv March 2004 - Present
Fiserv June 1999 - March 2004
Skills
Strategic Planning
Education
Buena Vista University 1992 — 1994
BA, Finance and Banking
Fiserv February 2015 - Present
Maxim Integrated July 2012 - February 2015
GE Aviation 2004 - 2012
Newell Rubbermaid 2001 - 2004
Skills
Employee Relations, Labor Relations, Succession Planning, Talent Management, Talent Acquisition, Leadership Development, Organizational Design, Employee Engagement, Organizational..., Recruiting, Human Resources, Organizational..., M&A experience, Due Diligence, Executive Coaching, Strategic Human..., Union Avoidance, Acquisition Integration, Deferred Compensation, Employment Law, Employee Benefits, HR Policies, Workforce Planning, Benefits Administration, Onboarding, HRIS, Change Management, Personnel Management, Performance Management, Mergers
Education
Brigham Young University
BA, International Studies
Ashland High School
Marriott Vacation Club International August 2010 - Present
Capital One April 2010 - August 2010
Bank of Oklahoma July 2009 - January 2010
Fiserv September 1996 - July 2009
Fiserv Lending Solutions 1996 - 2009
Fiserv March 2000 - March 2004
University of Miami September 1994 - September 1996
September's 1982 - 1992
September's 1982 - 1992
Education
Florida International University - College of Business 1989 — 1992
Bachelor of Business Administration, Management Information Systems
Broward College 1986 — 1989
Associate, Computer Science
La Salle University 1972 — 1974
Bachelor of Arts
Fiserv March 2014 - Present
Fiserv June 2013 - March 2014
Fiserv, Inc. October 2009 - June 2013
Bank of America January 2008 - October 2009
Bank of America February 2006 - January 2008
Bank of America November 2004 - February 2006
Bank of America December 2003 - November 2004
Delta Air Lines December 2001 - December 2003
Delta Air Lines August 2000 - December 2001
Delta Air Lines January 2000 - August 2000
Skills
Mergers, Forecasting, Finance, Strategic Planning, Restructuring, Budget, Corporate Development
Education
Northeastern University - Graduate School of Business Administration 1997 — 1999
MBA
Bryant University 1991 — 1995
BS, Finance
Lynxgate Solutions March 1998 - Present
Fiserv 1998 - 2014
Your Day by Design March 2009 - April 2011
Litte Rock AFB FCU 1983 - 1998
Education
California Lutheran University
Bachelor's degree, Computer and Information Sciences, General
Fiserv February 2012 - Present
Fortinet April 2011 - February 2012
Fiserv March 2010 - March 2011
Hatfield Consultants September 2008 - March 2010
Overwaitea Food Group April 2007 - August 2007
Skills
Linux, Red Hat Linux, Suse, Debian, Operating Systems, PCI DSS, PCI Standards, Network Security, Network Administration, Firewalls, TCP/IP, Iptables, Vormetric, Nagios, Cacti, Bash, Windows Server, Software Development, VPN, Qualys, FortiGuard, Apache
Education
British Columbia Institute of Technology 2006 — 2008
Bachelors of Technology, Computer Systems Technology
British Columbia Institute of Technology 2004 — 2006
Diploma, Computer Systems Technology - Information Systems
Fiserv August 2009 - Present
Skills
Requirements Analysis, Microsoft SQL Server, SDLC, DB2, SQL, Change Management, Project Management, Business Analysis, Applications Software..., GMC PrintNet T, Scripting, Software Design
Education
Cairn University
Bachelor of Science (B.S.)
Fiserv January 1999 - Present
Checkfree 1999 - Present
Education
Bryant and Stratton College
Fiserv August 2012 - Present
Open Solutions July 2007 - June 2012
Pacific Coast Bankers' Bank September 2004 - July 2007
OSI Eastpoint Technologies March 1999 - September 2004
Systems Analysis Inc August 1994 - March 1999
Security Pacific Bank of WA June 1989 - August 1994
Skills
Software Solution Sales, Client Liaison, Customer Support, Technical Demonstrations, Salesforce.com, Sales Presentations, Sales Presentation..., Retail Banking, Commercial Banking, Private Banking, Product Development, Training Delivery, Experienced Business..., User Documentation, Relationship Management, Data Conversion, Needs Analysis, Pre-Sales Consulting, Banking, Project Management, Professional Services, Solution Selling, Selling, Financial Services, Pre-sales, CRM, Business Analysis, Strategic Planning, Account Management, Sales Process, Sales
Education
Brooks College 1983 — 1985
AA, Fashion Merchandising
Fiserv Lending Solutions 2004 - 2009
fiserv 2001 - 2009
Education
Bryant & Stratton College 1996 — 1998
AOS, Computer Systems Management
Univest October 2012 - Present
Fiserv April 2011 - September 2012
Harleysville National Bank June 1996 - April 2010
Harleysville National Bank April 1984 - February 1990
Skills
Banking, Management, Customer Service, Leadership, Retail Banking, Credit, Loans, Risk Management, CRM, Financial Services, Change Management, Call Centers, Call Center, Customer Satisfaction, Team Building, Business Analysis, Telecommunications, Performance Management, Budgets, Underwriting, E-commerce, Sales, Project Management, Sales Management, Strategic Planning, Coaching, Commercial Banking
Education
Bucks County Community College 1981 — 1984
Associates, Banking
Mercer January 2012 - Present
Mercer July 2011 - December 2011
Fiserv January 2007 - January 2010
Putnam Investments 1998 - 2007
Skills
SDLC, Requirements Gathering, Testing, Software Documentation, Project Management, Analysis, Requirements Analysis, Visio, Systems Analysis, Management, Business Analysis, Software Project..., Integration, Software Development
Education
Bridgewater State College 1988 — 1992
Bachelor of Science (BS), Geography
Fiserv 1990 - Present
Education
University of Alabama in Huntsville 1986 — 1989
BSBA, Management Info. Systems
University of South Alabama 1985 — 1986
Brigham Young University 1984 — 1985
General Studies
Fiserv January 2013 - Present
Open Solutions January 2005 - January 2013
Skills
Vendor Management, Business Analysis, Product Management, Process Improvement, Strategy, Banking, SDLC, Executive Management, CRM, Program Management
Education
School name: 1989 — 1993
Master's degree University of New Haven, Finance and Financial Management Services
Bryant University 1981 — 1985
Bachelor's degree, Computer and Information Sciences and Support Services
County of Fresno - Information Technology Services Dept. 1998 - Present
Fiserv 1990 - 1998
Skills
Windows Server, Active Directory, System Administration, Network Administration, Windows 7, Microsoft SQL Server, Troubleshooting, Program Management, Visio, Project Management, Project Planning, Access, Policy, Software Documentation, Microsoft Office, CICS programmer, SonicWall Administrator, MCSE
Education
California State University-Fresno 1983 — 1993
Bachelor Science degree, Industrial Technology
Itron November 1997 - Present
American AVK August 1996 - October 1997
FiServ August 1986 - July 1996
Skills
Smart Metering, Management, Program Management, Requirements Analysis, Visio, Automation, SDLC, Software Documentation, Business Analysis, Process Improvement, Project Management, Testing, Troubleshooting
Education
California State University-Fresno 1984 — 1986
BS Business Administration, Computer Applications and Systems, Business Administration, Computer Applications and Systems
Eastern Washington University 1977 — 1979
Pre-Physical Therapy Studies
Trinity Lutheran College 1975 — 1977
Diploma, Biblical Studies
Fiserv August 2014 - Present
Fidelity National Information Services January 2012 - August 2014
Hewlett-Packard January 2005 - May 2010
Skills
Account Management, CRM, Vendor Management, Business Analysis, Solution Selling, Salesforce.com, SaaS, Management, Outsourcing, Process Improvement, Business Development, Cloud Computing, Project Management, Data Center, Call Centers, Customer Service, Leadership, Team Leadership
Education
California State University San Marcos 1998 — 2001
Bachelor's degree, Psychology
Northgate High School 1992 — 1996
Fiserv June 2014 - Present
Fiserv April 2013 - May 2014
Fiserv April 2008 - March 2013
Fiserv November 1994 - March 2008
Easter Seals Florida, Inc July 1992 - November 1994
The First, F.A. April 1988 - July 1992
Skills
Piano Playing, Orchestral Music, Golf, American History, Russian History, Progressive Rock, Rock & Roll History, History of Film, Yes, Beethoven, English, Management, Systems Analysis, Requirements Analysis, ACA Accreditation, Camp Management, VisionPlus, FICO / FALCON, Debit Cards, Credit Cards, Credit Card Fraud, Risk Analytics, Payment Systems, Electronic Payments, VisionPLUS, Business Analysis, Transaction Processing, Payments, IBM Mainframe, Financial Services, Project Management, Software Project..., Process Improvement, Leadership, SDLC, Risk Management, Vendor Management, Program Management, Banking, Requirements Gathering, Project Portfolio...
Education
Florida State University - College of Business 1985 — 1987
Bachelor of Business Administration (B.B.A.), Management Information Systems, General, Summa Cum Laude
Brigham Young University 1981 — 1983
None, Secondary Education - Social Science
Sungard 2003 - Present
SunGard Computer Services August 2001 - Present
Harleysville Insurance 2000 - 2002
Fiserv 1995 - 2000
Fiserv 1995 - 2000
Skills
Software Documentation, ITIL, System Administration, Disaster Recovery, Business Analysis, Operating Systems, Process Improvement, SDLC, Solaris, Vendor Management, VMware, Microsoft Excel, Data Center, JCL, MVS, Servers, SharePoint, XML, Unix, Enterprise Architecture, Windows, Customer Service, Microsoft Office, Requirements Analysis, Oracle, Change Management, Mainframe, Computer Hardware
Education
Bucks County Community College 1988 — 1989
West Chester University of Pennsylvania 1971 — 1972
secondary education - Math
Fiserv May 2014 - Present
Johnson Controls June 2013 - May 2014
Johnson Controls October 2011 - June 2013
Veolia Environmental Services North America Corp. November 2007 - October 2011
Prolog Services LLC February 2003 - November 2007
Self Employed December 1999 - December 2001
Skills
Accounting, Accounts Payable, Accounts Receivable, Payroll, Financial Analysis, Journal Entries, Account Reconciliation, Microsoft Excel, Microsoft Word, PowerPoint, Research, Accruals, Problem Solving, Analytical Skills, People Skills, Customer Service, Cost Accounting, General Ledger, Invoicing, PeopleSoft, Teamwork, Financial Reporting, Training, Budgets, Tax, Auditing, Managerial Finance, Public Speaking
Education
Brigham Young University - Hawaii
BA, TESOL and Secondary Education
Lakeland College
BA, Accounting
Fiserv April 1992 - Present
CUSA Technologies July 1989 - September 1991
Skills
SQL
Education
University of Utah - David Eccles School of Business 1985 — 1989
MBA
Brigham Young University 1973 — 1976
BS, Business Education
Fiserv 1998 - 2012
Skills
Technical Management, Linux server..., Windows Server, Cisco devices, Technical Support, Firewalls, Linux System..., Network Security, Servers, Network Administration, Routers, Cisco Technologies, Technology Management, Security, VPN, Windows, Disaster Recovery, Networking
Education
Brigham Young University
Fiserv 2000 - 2012
Fiserv 1999 - 2000
Fiserv 1998 - 1999
Progress Bank 1988 - 1995
Skills
Process Improvement, IT Project..., Risk Management, Supervision, Analysis, Back Office Support, Regulatory Compliance, Standard Operating..., Building Relationships, Document Review, Training, Special Projects, Banking Software, Microsoft Excel
Education
Bucks County Community College
Banking Courses
Pottstown High School
Fresno County July 2003 - Present
Fresno County 1999 - 2003
Fiserv 1979 - 1999
Skills
SQL, Java, JavaScript, Microsoft SQL Server, Software Development, XML, Microsoft Office, C#, C++, Project Management, ASP.NET, Oracle, PL/SQL, Databases, Requirements Analysis, Agile Methodologies, Visual Studio, SDLC, .NET, MySQL
Education
California Polytechnic State University-San Luis Obispo 1975 — 1979
Master of Science (MS), Computer Science
cal poly san luis obispo 1975 — 1979
Master of Science (MS), Computer Science
No
Fiserv June 2014 - August 2014
D4 LLC February 2013 - August 2013
First Niagara Bank September 2012 - December 2012
Harris Beach PLLC 2010 - 2011
Education
Educational Oppoutunity Center-EOC 2015 — 2015
Microsoft Office Applications, Computer Programming, Specific Applications
Bryant and Stratton College-Amherst 2007 — 2010
Associate's degree, Paralegal
American Banking Institute of Buffalo 1998 — 1999
Accelerated Banking Certificate, Banking and Financial Support Services
Fiserv October 2013 - Present
JCPenney November 2009 - May 2013
Mayville Products January 2009 - October 2009
Skills
Windows 7, Active Directory, Computer Hardware, XP, Servers, Network Administration, Troubleshooting, System Administration, Microsoft Exchange, Technical Support, Software Installation, DNS
Education
PC ProSchools 2008 — 2008
MCSA, Microsoft Network Systems Administrator
Unifour Financial April 2013 - Present
Fiserv October 2011 - September 2012
Skills
Customer Service, Computers, Accounting, Technical Support, Software Documentation, Organizational..., Bill Payment, Telephone Skills, Communication Skills, Natural Products, Collections, Natural Foods, Troubleshooting
Education
Catawba Valley Community College 2010 — 2013
Associate's degree, Art/Art Studies, General
Caldwell Community College and Technical Institute 2008 — 2009
High School Diploma
Fiserv February 1988 - Present
Skills
.NET, VB.NET, SQL, JavaScript, COBOLII, JCL, CICS, Delphi
Education
Brigham Young University 1980 — 1986
Bachelor’s Degree, Information Management
Fiserv
Skills
Web Services, SDLC, Software Project..., Software Development, Agile Methodologies, SOA, Requirements Gathering, Unix, XML, Shell Scripting, Oracle, Requirements Analysis
Education
California State Polytechnic University-Pomona
Santa Monica College
Endurix National Staffing September 2014 - April 2015
Alpine Access November 2013 - December 2013
AAA Mid-Atlantic June 2012 - October 2013
Manpower January 2011 - January 2013
Food Lion 2010 - 2011
Fiserv January 2005 - January 2009
Skills
Customer Service, Administrative..., Accounting, Retail Sales, Sales and Marketing, Leisure Travel, Data Entry, Management, Training, Call Centers, Problem Solving, Filing
Education
Bryant & Stratton College 2015 — 2016
Associate’s Degree, Office Management and Supervision
Southern High School 1991 — 1995
High School, General Studies