Fiserv Company
Industry: Company
DescriptionFiserv, Inc. is a US provider of financial services technology. The company's clients include banks, thrifts, credit unions, securities broker dealers, leasing and finance companies, and retailers. In October 2015, American Banker and BAI ranked the company third by revenue among technology providers to U.S. banks. Headquarters: Brookfield, Wisconsin, United States CEO: Jeffery W Yabuki Number of employees: 23,000 (April 2017) Subsidiaries: Fiserv Solutions, Inc, Open Solutions, Monitise,
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7,455 Fiserv employees in database. Find out everything there's to know about Fiserv employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Fiserv Employees
Fiserv February 2015 - Present
BMO Harris Bank July 2014 - February 2015
Skyline Technologies March 2014 - July 2014
BMO Harris Bank May 2013 - March 2014
Associated Banc-Corp October 2011 - May 2013
Reinhart Boerner Van Deuren s.c. April 2011 - October 2011
ITT Technical Institute December 2009 - July 2011
Guaranty Bank/ Best Bank September 2006 - April 2011
PC Mall February 2000 - August 2006
TGI Fridays November 1997 - December 1999
Skills
Business Intelligence, Databases, T-SQL, ETL, Data Analysis, Database Design, Data Modeling, Data Mining, SSIS, SSRS, SSAS, Microsoft SQL Server, Data Warehousing, SDLC, Microsoft Office, Visio, SharePoint, Business Analysis, Software Documentation, Tableau, Project Management, Analysis, Training, Interaction, Leadership, Solutions Provider, Risk Management, Negotiation, Team Leadership, Project Planning, Reports, Integration, Elite, Leadership Development, Public Speaking, Project Managers, Business Process, Agile Methodologies, Solution Development, System Design, InterAction..., Critical Thinking, SAS E-Miner, Hadoop, MapReduce, SQL, Program Management, Management, Consulting, Software Development
Education
Cardinal Stritch University 2006 — 2008
MBA, Business
Ignite Conference
Lakeland College 2004 — 2006
Bachelor, Computer Science
Milwaukee Area Technical College 2000 — 2012
Associate's degree, Management
Milwaukee Area Technical College 2008 — 2011
Associate's degree, Banking and Financial Services
Milwaukee Area Technical College 2000 — 2004
Associate, Programmer Analyst
Villanova University 2010 — 2010
Certificate, Six Sigma- Lean Processing Technology
Villanova University 2009 — 2010
Certificate., Six Sigma- Green Belt Information Technology
Randstad Technologies US April 2013 - Present
Alvand Solutions October 2012 - April 2013
Fiserv March 2011 - October 2012
Sapphire Technologies February 2010 - March 2011
HCL CapitalStream Inc July 2006 - January 2010
TD Banknorth March 2001 - July 2006
Envisionet September 1999 - March 2001
Unum Provident February 1997 - September 1999
L.L. Bean, Inc February 1992 - February 1997
Skills
Process Improvement, Project Management, Microsoft SQL Server, Management, SDLC, Leadership, Business Analysis, PMP, Software Project..., Vendor Management, Project Portfolio..., Requirements Analysis, Program Management, Budgets, PMO, Requirements Gathering, Visio, Resource Management, IT Strategy, Agile Methodologies, Business Requirements, CRM, Software Development, Banking
Education
Capella University 2008 — 2013
Bachelor of Science - Project Management
NHTI, Concord's Community College 1985 — 1987
Associates Degree, Computer Information Technology
Department of Veterans Affairs September 2012 - Present
Department of Veterans Affairs December 2009 - September 2012
Fiserv May 2007 - February 2009
Deloitte October 2002 - May 2007
Sign-A-Rama April 2001 - February 2002
U. S. District Court August 1990 - February 2001
Oster Sunbeam June 1978 - October 1989
Skills
Databases, Visio, Data Analysis, SharePoint, VA VistA, IT Audit, Excel, Information Security, Process Improvement, Windows, Microsoft Excel, Vendor Management, Marketing, Security, FileMan, Website..., Networking, Software Documentation, SDLC, Analysis, Business Process, IT Management, PMP, Project Planning, Team Leadership, Testing, ITIL, Integration, Business Process..., Requirements Analysis, MS Project, Microsoft Office, Policy, Public Speaking, Team Building
Education
Cardinal Stritch University 2006 — 2009
MBA
University of Phoenix 2003 — 2005
BS
Milwaukee Area Technical College 1989 — 1992
Associate in Applied Science
Hartford Union High School
Financial Services industry October 2014 - Present
Fiserv July 2011 - October 2014
Trinity Technology Group, Inc. June 2009 - July 2011
Deloitte Consulting September 2007 - May 2009
Intel January 2007 - September 2007
Skills
SDLC, Project Management, Leadership, Management, Quality Assurance, Business Analysis, Requirements Analysis, Software Project..., Software Documentation, Software Development, Agile Methodologies, Testing, Team Management, Vendor Management, Analysis, Business Process..., Integration, Business Intelligence
Education
California State University-Sacramento 2005 — 2007
Master's Degree, Computer Science
Visvesvaraya Technological University 2000 — 2004
Bachelor's Degree, Computer Science and Engineering
National College 1998 — 2000
High School
Aurobindo
Intuit March 2014 - Present
Fiserv 2007 - 2013
Monte Vista Presbyterian Church 2004 - 2007
Self Employed 1999 - 2004
Skills
Talent Acquisition, Human Resources, Project Management, Training, Event Planning, Public Speaking, Teaching, Office Administration, Personnel Management, Administrative..., Recruiting, Management, Onboarding, Time Management, Policy
Education
California State University-Fullerton
Fiserv February 2015 - Present
ManpowerGroup August 2011 - August 2014
American Society for Quality February 2009 - August 2011
Felician Services, Inc. April 2006 - February 2009
Catholic Financial Life 2001 - 2006
Versant Marketing Communications 2000 - 2001
BVK 1999 - 2000
Wheaton Franciscan Healthcare 1996 - 1999
American Cancer Society 1993 - 1996
Skills
Marketing Strategy, Market Research, Public Relations, Advertising, Strategic Planning, Event Management, Email Marketing, Integrated..., Brand Management, Global Marketing, Corporate Communications, Marketing Communications, B2B, B2C, Management, Team Leadership, Thought Leadership, Web Content Management, Digital Marketing, Website Development, Direct Marketing, Brand Development, Marketing, Leadership, Media Relations, Integrated Marketing, Internal Communications, Press Releases, Strategic Communications, Crisis Communications, Market Planning, Social Media Marketing, Fundraising, Online Marketing, Budgets, Product Launch, B2B Marketing, Brand Awareness, Marketing Management, Product Development, Lead Generation, Online Advertising, Project Management, Program Management, Marketing Research, Newsletters, Digital Strategy, Strategic Partnerships, Copywriting, Trade Shows
Education
University of Wisconsin - Milwaukee, Lubar School of Business
Strategic Leadership Series, Strategic Leadership
Cardinal Stritch University
MS, Management
University of Wisconsin-Milwaukee
BA, Communication
MasterCard July 2015 - Present
MasterCard December 2014 - June 2015
MasterCard January 2012 - November 2014
Fidelity National Information Services August 2006 - December 2011
Spherion Professional Services May 2006 - August 2006
Fiserv March 2003 - May 2006
eFunds February 2000 - July 2002
Skills
Visio, MS Project, Project Management, Requirements Analysis, Integration, Project Planning, Software Documentation, Requirements Gathering, SDLC, Vendor Management, Business Analysis, Process Improvement, Management, CRM, Software Project..., Program Management, ITIL, IT Management, Change Management, Team Building, Agile Methodologies, Service Delivery, Business Intelligence, Business Process, Process Engineering, Project Portfolio..., IT Strategy, Outsourcing, Business Process..., Leadership, IT Service Management, SharePoint, PMO, Team Leadership, Cross-functional Team..., Agile Project Management, Data Center, Business Requirements, Resource Management, Information Technology, Disaster Recovery, Risk Management, Project Delivery, Enterprise Architecture, IT Operations, Microsoft Project
Education
Cardinal Stritch University 2011 — 2012
Certification in Project Management, Project Management
Cardinal Stritch University 1999 — 2001
Masters, Business Administration
Upper Iowa University 1995 — 1998
Bachelors of Science, Business
Humana January 2015 - Present
Humana August 2014 - December 2014
Connecture May 2012 - August 2014
Kohl's Department Stores March 2008 - May 2012
Codeworks, Inc. July 2007 - March 2008
Stratagem Inc (IT Consulting Firm) February 2006 - June 2007
Thomson Reuters January 2000 - January 2006
Fiserv March 1998 - January 2000
Skills
Requirements Analysis, Business Analysis, Quality Assurance, Software Documentation, Integration, Program Management, Management, Requirements Gathering, SDLC, Leadership, Analysis, Project Management, Vendor Management
Education
UW-Madison 2010 — 2012
Executive MBA, Business
Cardinal Stritch University 1987 — 1993
BSBA, Business
MB Financial Bank May 2015 - Present
MB Financial Bank September 2014 - May 2015
Cole Taylor Bank January 2013 - September 2014
Cole Taylor Bank February 2006 - January 2013
Cole Taylor Bank February 2003 - September 2005
Cole Taylor Bank October 2000 - January 2003
Fiserv January 1999 - June 2000
UPS January 1996 - January 1999
Skills
Team Leadership, Communication Skills, Organizational..., Process Improvement, Microsoft Office, Banking, Management, Training, Commercial Banking, Credit, Customer Service, Financial Analysis, System Administration, Vendor Management, Risk Management, Portfolio Management, Payroll, Retail Banking, Mortgage Lending
Education
Capella University 2014 — 2016
Master of Business Administration (MBA), Business and Technology
Governors State University 2012 — 2013
Bachelor of Arts (B.A.), Interdisciplinary Studies
Triton College 2009 — 2012
Associate of Arts (AA), General Studies
Rabobank October 2014 - Present
Sutter Health June 2013 - October 2014
Robert Half International December 2012 - May 2013
The Vanguard Group May 2011 - June 2012
Fiserv November 2007 - May 2011
Express Scripts, Inc March 2006 - November 2007
Go Daddy Software February 2005 - December 2005
Wireless Retail March 2003 - February 2005
Various Companies 1995 - 2003
Skills
Employee Relations, FMLA, EEOC, Performance Management, Employment Law, Recruiting, Onboarding, Leadership Development, Conflict Resolution, HR Policies, Team Building, Call Center, Human Resources, Call Centers, Personnel Management, New Hire Orientations, Training, Hiring, Sourcing, Benefits Administration, Applicant Tracking..., Talent Acquisition, Performance Appraisal, HRIS, Employee Training, Taleo, Employee Benefits, Coaching
Education
California State University-Chico 1989 — 1993
B.A., Journalism
University of Phoenix 2004 — 2005
Certificate, Human Resources
Solver December 2014 - Present
Boingo Wireless July 2014 - December 2014
Fiserv 2007 - March 2014
Fiserv / CheckFree Investment Services 2005 - 2007
Integrated Decision Systems 1995 - 2005
Skills
Project Management, Securities, Asset Management, Trading Systems, Fixed Income, Portfolio Accounting..., MS Project, Six Sigma, Project Planning, SDLC, PMP, Cross-functional Team..., Project Portfolio..., Agile Methodologies, Program Management, Software Documentation, Business Intelligence, Microsoft Project, Requirements Analysis, Vendor Management
Education
California State University-Northridge
Bachelor of Arts (BA), Economics
Cloudera January 2015 - Present
Hewlett-Packard November 2014 - Present
Eucalyptus Systems Inc. May 2011 - October 2014
Amazon.com October 2007 - May 2011
Fiserv August 2002 - September 2007
Summit Information Systems May 2000 - August 2002
Summit Information Systems March 1997 - May 2000
Skills
XML, CSS, JavaScript, XHTML, XSLT, Accessibility, XSL-FO, HTML, API, Agile, Technical Writing, Content Management, Information Architecture, APIs, DITA, Agile Methodologies, Eucalyptus, Technical Communication, Git, Software Documentation, Linux, Unix, Programming, RoboHelp, User Experience, Open Source, Online Help, Manuals, Wikis, Web Services, FrameMaker, Web Development, Amazon Web Services..., Scrum, Java, Ant, User Interface, Technical Documentation, Information Design, PHP, Web Applications, Single Sourcing, Perl, Release Notes, White Papers, Usability, SnagIt, Usability Testing, Structured Authoring, DocBook
Education
University of California, Riverside 1991 — 1993
University of Southern California 1990 — 1991
The Southern Baptist Seminary 1982 — 1985
M.Div
Campbell University 1979 — 1982
B.A.
U.S. Grant High School
U.S. Grant High School
Fiserv November 2006 - Present
Enterpulse December 2005 - July 2006
The StoneHill Group, Inc. February 2004 - September 2005
Skills
Data Center, Vendor Management, Disaster Recovery, ITIL, Integration, Enterprise Architecture, VMware, Requirements Analysis, Software Documentation, Program Management, Active Directory, Windows Server, DNS, Firewalls, SCCM, Virtualization, Servers
Education
Capella University 2012 — 2016
University of Georgia - Terry College of Business 1985 — 1989
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
Associated Bank August 2014 - Present
Discover Financial Services May 2012 - July 2014
Kohl's Department Stores May 2011 - May 2012
FIS January 2010 - May 2011
Kohl's Department Stores 2007 - 2010
Fiserv 2004 - 2007
US Bank 2000 - 2004
Skills
Strategic Planning, Data Integration, IT Solutions, Troubleshooting, Problem Solving, Legacy Modernization, Data Conversion, Integration, Business Analysis, Business Intelligence, Process Engineering, Data Warehousing, Software Development, Offshore Software..., Software Design, Payment Systems, Banking, EFT, Merchant Services, Visa, MasterCard, IBM Mainframe, HP NonStop, Acquisition Integration, Electronic Funds..., Project Planning, PMO, Requirements Analysis, Teradata, Management, Testing, SDLC, Leadership, COBOL, Payments, Vendor Management, Credit Cards
Education
Cardinal Stritch University 2006 — 2009
MBA, Management, operations, marketing, analytical decision making
Fiserv March 2014 - Present
CBS Corporation February 2013 - January 2014
InfraScience, LLC November 2012 - February 2013
ING Investment Management April 2008 - November 2012
Computer Science Corporation February 2005 - April 2008
BAE Systems January 2003 - February 2005
Skills
Citrix, VMware ESX, Asset Managment, vSphere, NetApp, VMware, Disaster Recovery, Virtualization, VMware Infrastructure, Enterprise Vault, Powershell, Enterprise Architecture, Active Directory, SQL, Microsoft SQL Server, SCOM, Requirements Analysis, Unix, Microsoft Exchange, Lync Server 2010, Office Communications..., Hyper-V, Windows Server, Servers, DNS, Integration, Data Center
Education
Capitol College 2004 — 2006
MS, Network Security
Strayer University-Maryland 1996 — 1998
BS, Computer Systems Networking and Telecommunications
TL Hassler Consulting Enterprises, LLC April 2015 - Present
KeyPoint Government Solutions March 2012 - Present
Sexual Abuse Response Network of Columbus Ohio June 2011 - April 2013
USIS June 2008 - March 2012
Fiserv April 2007 - June 2008
Dyncorp January 2005 - October 2005
Spring Lake Police Department June 1996 - January 2005
Skills
Investigations, Police, Background Checks, Fraud, Investigation, Investigative Reporting, Criminal Law, Government, Criminal Investigations, Law Enforcement, Surveillance, Evidence, Internal Investigations, Criminal Justice, Enforcement, Fraud Investigations, Interrogation, Supervisory Skills, Interviewing, Counterintelligence, Government Liaison, Administration, Report Writing, Problem Solving, Word, PowerPoint, Outlook, Microsoft Office, Media Relations, Training & Development, Accountability, Database Administration, Classroom Instruction, Microsoft Word, Private Investigations, Personal Security, Tactics, Military, System Administration, Close Protection, Crisis Management, Force Protection, Homeland Security, Weapons, Public Safety, Intelligence Analysis, Interviews, Employee Training, Security Training, Intelligence
Education
North Carolina Justice Academy 1996 — 2003
Advanced Law Enforcement Certificate
Campbell University 1999 — 2001
B.S.
Fayetteville Technical Community College 1995 — 1996
Associates
Fiserv March 2015 - Present
Fiserv October 1996 - Present
Evergreen International Airlines October 1994 - October 1996
Foundation Health Federal Services August 1992 - July 1994
Skills
Financial Analysis, Financial Reporting, Process Improvement, Forecasting, Leadership, Positive Can-do Attitude, Problem Solving, Theology, Keen Listener, People Skills, Microsoft Excel, Access, Training, Automation, Operational Efficiency, Creative Writing, Analytic Thinking, Friendly Personality, Collaboration, Culture Change, Social Perceptiveness, Seeing the Bigger..., Sales Commissions, Inclusive Leadership, Leadership Development, Cycling, Mobile Payments, Debit Cards, Finance, Accounting, Revenue Recognition, Budgets, Variance Analysis, Financial Forecasting, SAP BW, SAP, Excel Models, Self Learning, Collaborative Problem..., Written Communication, Key Business Skills, Diplomacy, Relationship Building, Sensitivity, Team Building, High Stress Environment, Influence Others, Conflict Management, Managing Associates, Strategy
Education
Portland State University 2014 — 2016
Master of Business Administration (MBA)
California State University-Sacramento 1985 — 1989
Bachelor of Science (BS), Accounting and Finance
Atherton Baptist Homes January 2013 - Present
LeisureLink, Inc. November 2012 - January 2013
The Bank of New York Mellon August 2011 - November 2012
Mellon Financial Services July 2009 - September 2011
The Home Depot January 2006 - July 2009
The Home Depot January 2006 - June 2009
Mellon Financial Services February 1996 - January 2006
WesCorp February 2000 - July 2000
First Interstate Bank December 1994 - March 1996
Fiserv March 1994 - December 1994
Skills
Onboarding, Employee Relations, Employee Benefits, Benefits Administration, Human Resources, Succession Planning, Performance Management, Personnel Management, Talent Management, Employee Engagement, Deferred Compensation, HR Policies, HRIS, New Hire Orientations, Recruiting, Workforce Planning, College Recruiting, Employee Training, Applicant Tracking..., FMLA, Labor Relations, Talent Acquisition, PeopleSoft, Hiring, Organizational..., Workers Compensation, Progressive Discipline, Interviews, Terminations, Payroll, HRIS Database Management, Unemployment Claims, Performance Appraisal, Employment Law, Organizational..., Temporary Placement, Career Development, Leadership Development, HR Consulting, Team Leadership, Legal Compliance, Employer Branding, Organizational Design, Training, Job Analysis, Sourcing, Leadership, Union Avoidance
Education
California State University-Long Beach 1984 — 1986
BS, Human Resources
University of Southern California 1983 — 1984
N/A, Business
Pasadena City College 1982 — 1983
N/A, Business Administration
Arcadia High School
Business Administration and Management, General
Fiserv January 2014 - Present
National Bank of Ohio March 2011 - December 2013
RDSI Banking Systems 1999 - February 2011
Rurban Financial Corporation 1996 - 1999
Citizens Savings Bank 1986 - 1996
Skills
Operations, Human Resources, IT Management, Disaster Recovery, Process Improvement, Vendor Management, Business Analysis, Banking, Project Management, Customer Service, Change Management, Strategic Planning, Finance, Risk Management, Management, Executive Management, Team Building
Education
Capital University 1983 — 1986
BA, Business Administration
Regions Financial Corporation November 2014 - Present
Fiserv July 2013 - November 2014
Protiviti September 2012 - July 2013
Imperva May 2011 - September 2012
Fiserv March 2002 - May 2011
Unisys Corp July 1995 - December 2001
Pittsburgh Business Consultants December 1994 - July 1995
Spiegel Corporation October 1992 - December 1994
Kemper Securities May 1991 - December 1994
Skills
Information Security..., Application Firewalls, Log Management and..., Intrusion Detection..., Data Networking, Linux, Information Security, Event Correlation, Web Application Firewall, Networking, CISSP, Intrusion Detection, Security, Log Management, Imperva, Vulnerability Assessment, PCI DSS, Vulnerability Management, Application Security, Computer Security, Network Security, Information Assurance, Network Engineering, Cisco Technologies, Disaster Recovery, Information Technology
Education
Capella University 2004 — 2011
BS, Information Assurance & Security
Linclon Land Community College
AAS, Electronic Data Processing
Facebook December 2013 - Present
Fiserv May 2012 - December 2013
Popmoney January 2012 - May 2012
JPMorgan Chase August 2011 - January 2012
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Strategic Planning, Sales, Team Building, Sales Management, Negotiation, Outlook, Social Media, New Business Development, Public Speaking, Marketing
Education
California State University-Long Beach 2009 — 2011
Bachelor of Arts (B.A.), Graphic Design
BASF September 2009 - Present
Metavante September 2006 - September 2009
Fiserv 1997 - 2006
Howick Associates 1994 - 1997
Northwestern Mutual 1984 - 1994
Skills
Organizational..., Talent Management, Succession Planning, Culture Change, Performance Management, Leadership Development, Change Management, Facilitation, Workshop Facilitation, Leadership, Employee Training, Executive Coaching, Management, Coaching, Program Management, Training, Management Consulting, Strategy, Recruiting, Onboarding, Facilitators, Human Resources, Management Development, Strategic Planning, Business Strategy, Employee Engagement, Consulting, Project Management, Mergers & Acquisitions
Education
Cardinal Stritch University
MS, Management
University of Wisconsin-Milwaukee
BS, Education: Math & Science
Cornerstone OnDemand September 2015 - Present
Fiserv April 2013 - September 2015
Fiserv January 2011 - April 2013
UShopfast.com April 2009 - July 2011
Comet Computing Systems March 2009 - June 2011
Richmond International Technology Corp. February 2006 - February 2010
AT&T Mobility July 2007 - August 2008
Nexen Technology February 2005 - February 2006
Sprint Nextel February 2003 - February 2005
Advantage Rent A Car February 2002 - February 2004
Skills
Unix, Application Servers, Electronics, Lithium-ion Batteries, Troubleshooting, Strategic Planning, ERP, ERP Implementations, Networking, Integration, Data Center, Training, Testing, Business Development, Wireless, E-commerce, Servers, Windows Server, Technical Support, Software Development, IP, Sales, Trade Shows, Software Installation, Microsoft SQL Server, SQL, Windows, Customer Service, Cloud Computing, Information Technology, OS X, Hardware, Strategy, Process Improvement, Enterprise Software, Project Management, Business Analysis
Education
Pierce College 2003 — 2005
Electronics
California State University-Northridge 1999 — 2002
Bio-Chemistry
LIFETIME FITNESS 2015 - Present
Hire Heroes USA 2015 - Present
Lanier Technical College 2015 - Present
Pontoon Solutions 2014 - 2015
Logic Hire LLC. 2014 - 2014
Fiserv 2010 - 2013
Fiserv 2010 - 2013
Home Depot, Personified & Source Right Solutions 2009 - 2010
Chattachoochee Technical College 2004 - 2010
Randstad Sourceright US 2007 - 2009
Skills
Recruiting, Onboarding, Cross-functional Team..., Program Management, Business Process..., Management, Leadership, Coaching, Sourcing, Visio, Training, Analysis, Strategy, Interviews, Business Process, CRM, Software Documentation, Project Management, Risk Management, Talent Acquisition
Education
Emory University 2015 — 2015
PHR/SPHR Certification Review
Capella University 2002 — 2004
M.S., Sport Psychology
Texas State University
B.A., Psychology Minor: Business Administration
Fiserv June 2015 - Present
Benchmark Electronics, Inc. February 2010 - April 2015
Nestle November 2000 - August 2008
Synod of Southern California & Hawaii 1999 - 2006
Skills
Accounting, Forecasting, Financial Analysis, Pricing, Finance, Cost Accounting, Financial Reporting, Hyperion Enterprise, Sarbanes-Oxley Act, Variance Analysis, Managerial Finance, Internal Controls, US GAAP, Internal Audit, Auditing, Financial Accounting, Hyperion, Management
Education
California State University-Northridge 1982 — 1990
MS, Accountancy
Fiserv June 2011 - Present
GE Healthcare November 2003 - June 2011
GE Healthcare 2006 - 2008
GE Healthcare 2003 - 2006
Keane 2000 - 2003
Independent Consultant 1996 - 2000
Manpower Inc. 1993 - 1996
US Army 1991 - 1993
Skills
Leadership, Process Improvement, Deferred Compensation, Incentive Programs, Forecasting, Project Management, Business Strategy, Management, CRM, Financial Analysis, Enterprise Software, Analysis, Sales Process, Sales Compensation, Sales
Education
Cardinal Stritch University 2005 — 2009
B.S., Management
Fiserv November 2009 - Present
Deluxe Corporation July 2004 - March 2009
Deluxe Financial Services January 1999 - June 2004
Deluxe Financial Services January 1997 - January 1999
Deluxe Corporation 1988 - 1994
Skills
Project Management, Program Management, Training, Negotiation, Budgets, Brand Management, Financial Analysis, Process Scheduler, Qualifying Prospects, Business Coaching, Channel Partners, Cross-functional Team..., Strategic Planning, Account Management, Salesforce.com, Process Improvement, Financial Services, Sales, Business Development, Marketing Strategy, Leadership, Management, Sales Process, Solution Selling
Education
California State University-Northridge 1986 — 1988
M.A., Communications
Costco Wholesale October 2011 - January 2012
Premier Security Group August 2009 - December 2010
Elmco Mechanical May 2007 - December 2008
Citigroup September 1997 - November 2006
Citibank 1997 - 2006
California Federal Bank 1997 - 2000
Fiserv November 1990 - September 1997
American Savings Bank March 1987 - August 1990
Skills
Outlook, Customer Satisfaction, Security, Leadership, Microsoft Excel, Management, Operating Systems, Computer Hardware, Troubleshooting, Customer Service, Software Documentation, Technical Support, Networking, Windows, Sales, Visio, Time Management, Business Analysis, System Administration, Servers, Account Management, PowerPoint, Process Improvement, SDLC, Disaster Recovery, Vendor Management, Software Installation, Enterprise Software, Enterprise Architecture, Project Management, Active Directory, Team Leadership, Hardware
Education
California State University-Chico 1980 — 1982
communications/business
Questa Juinior College 1979 — 1980
Communications
Moorpark Junior College 1978 — 1979
General
Agoura High School 1974 — 1977
GE
Bank of America June 2015 - Present
Bank of America March 2012 - December 2014
AllenKey Group 2007 - 2011
Washington Mutual Bank January 2001 - August 2006
Countrywide 1999 - 2000
Fiserv 1996 - 1999
Discovery Services 1994 - 1997
Skills
Business Analysis, Vendor Management, Program Management, Customer Service, Financial Regulation, SDLC, Process Improvement, Management, Banking, Analysis, Project Delivery, Mortgage Banking, Mortgage Lending, Change Management, Management Consulting, Outsourcing, Requirements Analysis, Business Process..., Team Building, Software Project..., Training, Requirements Gathering, Budgets, Business Intelligence, Project Management, Leadership, Software Documentation, Quality Assurance, Strategy, Project Planning, Enterprise Software, Access, Solution Architecture, Security, Software Development
Education
California State University-Northridge 1988 — 1992
Bachelor, Cum Laude, Psychology
Wm S Hart High
Fiserv July 2014 - Present
WUWM Lake Effect January 2012 - Present
Skills
Fundraising, Nonprofits, Leadership, Event Planning, Marketing, Grant Writing, Strategic Planning, Public Speaking, Community Development, Program Development, Program Management, Customer Service, Social Media Marketing, Community Outreach, Social Media, Grants, Marketing Communications, Proposal Writing, Research, Board Development, Leadership Development, Budgets, Organizational..., Training, Event Management, Business Development, CRM, Team Building, MS Project, Microsoft Excel, Microsoft Project, Microsoft Word, Microsoft Office, Business Intelligence, Salesforce.com, Agile & Waterfall..., Project Management, Business Process..., Business Analysis, Business Systems..., Business Systems..., System Migration, Large Scale System..., Distributed Teams
Education
Cardinal Stritch University 2011 — 2013
MBA, 3.89/4.0
University of Wisconsin-Oshkosh 1992 — 2010
Bachelor of Arts, International Studies, German, Geography, Business Administration
Lourdes Academy
Fiserv December 2008 - Present
Peerless Systems Corporation October 2004 - July 2008
MM Internet September 1997 - October 2004
Skills
Chef, DevOps, Automation, Python, Ruby, SAN, VMware, Virtualization, MySQL, Tomcat, Networking, Business Continuity..., Disaster Recovery, Servers, Splunk, CommVault, Backup, PCI DSS, Linux, Red Hat Linux, Nagios, Scripting, Configuration Management
Education
California State University-Long Beach - College of Business Administration 2001 — 2004
B.S., Business Administration
API Healthcare a GE Healthcare Company September 2013 - Present
Fiserv July 2010 - September 2013
Fiserv August 2006 - July 2010
US Bank May 2004 - August 2006
TCF Bank February 2002 - May 2004
Skills
Retail Banking, Management, Banking, Deposits, Process Improvement, Core Banking, Financial Services, Project Management, Consumer Lending, Business Analysis, PMP, SDLC, PMO, Project Portfolio..., Software Project..., Requirements Analysis, Requirements Gathering, Visio, Business Process..., Business Process
Education
Cardinal Stritch University 2003 — 2007
BA, Business Administration
Greendale High School 1993 — 1996
Diploma, General
California EDD March 2014 - Present
Fiserv 1984 - 1996
Fiserv Fresno 1981 - 1996
Skills
Project Management, Process Improvement, Disaster Recovery, Microsoft Word, Business Analysis, Strategic Planning, Team Building, Microsoft Excel, Customer Service, Analysis, Outlook, Windows, Microsoft Office, PowerPoint, Software Documentation, Public Speaking, Windows 7, Visio, Access, Troubleshooting, Management, Data Center, Change Management, Team Leadership, Quality Assurance, SharePoint
Education
Micro-Easy Vocational Institue 2013 — 2013
COMPTIA A+ Certification, Computer Installation and Repair Technology/Technician
California State University-Fresno 1982 — 1984
Computer Science
Geneva Community High 1968 — 1971
M&T Bank January 2015 - Present
M&T Bank April 2007 - January 2015
Fiserv July 1997 - January 2007
Skills
Risk Management, Treasury Management, Commercial Banking, Banking, Financial Analysis, Cash Management, Payments, Leadership, Business Analysis
Education
Canisius College 2009 — 2013
Master of Business Administration (M.B.A.), Finance, General
SUNY Geneseo 1993 — 1997
Bachelor of Arts (BA), Business/Managerial Economics
Independen Consultant 2013 - Present
Fiserv 1993 - 2012
Elliptus Technologies, Inc. 1999 - 2001
Metropolitan Mortgages Services 1991 - 1993
Bowest Corporation 1989 - 1991
Skills
Asset Management, International Management, Program Delivery, Process Improvement, Strategic Planning, Operations Management, Team Building, Profit & Loss Management, Business Process..., Sales Management, Entrepreneurship, Financial Risk, Foreclosures, Governance, GSA Schedules, Innovation, Leadership, Marketing Research, E-commerce, Negotiation, New Business Development, Outsourcing, Organization, Sourcing, Problem Solving, Mortgage Servicing, Mortgage Lending, Government Business..., Business Acquisition, Business Process..., Expert relationship..., Executive Relationship, BPO
Education
California State University-Fullerton
BS, Biology/Biological Sciences, General
Knox College
BA, Business, English
St Viators High School
Fiserv StaffGartner2008 - 2009
Education
California State University-Los Angeles 2006 — 2009
Master, Master
California State University-Los Angeles 2002 — 2006
Bachelor, Bachelor
Xtreme Consulting Group, Inc. March 2015 - Present
Lilien Systems December 2013 - December 2014
ITX Corp. May 2013 - July 2013
Fiserv July 2012 - March 2013
Knowledge Learning Corporation February 2009 - July 2011
Certain Software, Inc. July 2005 - November 2008
HSBC Card Services September 2007 - February 2008
Web-2-Web Marketing 2003 - 2005
Micromuse 2000 - 2003
Skills
Enterprise Software, Account Management, Business Development, Professional Services, Big Data/Analytics, Mobile Devices, Strategy, Management, Product Marketing, Sales, Strategic Partnerships, SaaS, CRM, Marketing Strategy, Program Management, Salesforce.com, B2B, Marketing, Process Improvement, Digital Marketing, Sales Operations, Strategic Planning, Contract Negotiation, Project Management, Integrated Marketing, Lead Generation, Business development
Education
Udacity 2014 — 2015
Extended Education, University of California at Berkeley 2000 — 2000
California State University-Chico 1994 — 1996
BA
Kackert Marketing & Promotions September 2010 - Present
eProcessing Network 2011 - 2015
Fiserv May 2006 - August 2010
First Data Corporation March 2000 - February 2006
Logix Federal Credit Union March 1998 - March 2000
Digital Insight September 1996 - March 1998
The Walt Disney Company November 1990 - April 1996
Skills
Leadership, Sales Management, Marketing, Strategy, Marketing Strategy, Team Building, Electronic Payments, Training, CRM, Strategic Planning, Social Networking, Event Management, Project Management, Market Research, Advertising, Public Relations, Project Planning, Business Planning, Organizational..., Retail
Education
California State University-Fullerton
Bachelor of Arts, History, Social Sciences
American Society for Training & Development
Train the Trainer Certificate Program
The Learning Tree University
Meeting Planning Certificate Program
Cardinal Stritch University August 2012 - Present
Fiserv February 2011 - July 2012
M&I Bank May 2010 - February 2011
Kolb+Co. November 2007 - April 2010
NorthPointe Resources, Inc. April 2004 - May 2007
Skills
Microsoft Office, SQL Server Management..., InfoMaker, Jenzabar EX, IT Audit, Crystal Reports, Exchange, Windows Server, Web Design
Education
Cardinal Stritch University 2009 — 2011
Master of Business Administration, Business Administration
University of Wisconsin-Parkside 2002 — 2007
Bachelor of Science, Management Information Systems
Fiserv September 2005 - Present
NCR August 1977 - May 2003
Skills
SQL Server, VB.NET, SQL, Software Development, Visual Basic, Team Leadership, Visual Studio, Microsoft SQL Server
Education
California State University-Long Beach 1980 — 1988
Fiserv April 2015 - Present
Fiserv September 2014 - Present
Buckhead PetPals November 2003 - Present
Fiserv February 2012 - September 2014
Psichometrics International, LLC August 2006 - November 2011
Crazeebird Productions - FGTV 2006 - 2007
Singer/Songwriter 2002 - July 2006
Couples Cafe January 2006 - January 2006
Synchronicity ~ A Metaphysical Dynasty December 2000 - June 2003
BellSouth January 1987 - November 2002
Skills
Project Management, Process Improvement, Business Analysis, Product Development, Product Management, Strategic Partnerships, Cross-functional Team..., SDLC, Vendor Management, Strategic Planning, Business Strategy, Management, Marketing Strategy, Integration, Strategy, Leadership, Marketing, Competitive Analysis, Program Management, CRM, Telecommunications, Account Management, Team Building, Training, Analysis, Team Leadership, Change Management, Entrepreneurship, Business Development
Education
Capella University 2002 — 2004
Certification-Psychology:, Marital, Family, Couples Therapy
Georgia State University 1980 — 1984
MBA, Finance
Georgia Institute of Technology 1976 — 1980
BS, Management Science
Midwood High School 1973 — 1976
Academic
Fiserv August 2015 - Present
Lawrence & Schiller TeleServices July 2012 - July 2015
Design Tanks, LLC March 2011 - July 2012
ProForce Services, Inc June 2008 - March 2011
Skills
FMLA, Human Resources, Payroll, Unemployment Claims, Employee Benefits, Benefits Administration, Recruiting, HR Policies, Accounts Payable, Leave of Absence, New Hire Orientations, Employee Engagement, Employee Relations, EEOC, Interviews, Management, Job Descriptions, Hiring, Employee Handbooks, Personnel Management, Workforce Planning, Training, Performance Appraisal, Policy, Temporary Staffing, Labor Relations, Onboarding, Team Building, Succession Planning
Education
Capella University 2008 — 2010
Master of Science (MS), Industrial and Organizational Psychology
South Dakota State University 2004 — 2008
Bachelor of Science (BS), Psychology, Minor Business
Lincoln High School
ManpowerGroup Inc. June 2014 - Present
Fiserv April 2012 - June 2014
Milwaukee County April 2008 - April 2012
M&I Corporation September 2006 - April 2008
Milwaukee County January 2001 - January 2006
Skills
Employee Benefits, FMLA, PeopleSoft, Americans with..., HRIS, Human Resources, Employee Training, Policy, Process Improvement, Benefits Administration
Education
Cardinal Stritch University 2011 — 2012
Certificate, Human Resources Management and Services, 3.86
University of Wisconsin-Milwaukee 1995 — 1999
Bachelor of Science (B.S.), Occupational Therapy/Therapist, 3.742
Fiserv August 2013 - Present
JWT August 2011 - August 2013
Neiman Marcus March 2011 - July 2011
Sourcecorp December 2005 - March 2011
Manpower Professional April 2005 - December 2005
Manpower Professional July 2003 - September 2003
Cybercity February 2002 - January 2003
Skills
Enterprise Architecture, Security Architecture..., Information Assurance, Information Security, Information Security..., Information Security..., Risk Management, Information Security..., Information Technology, Information Technology..., Business Continuity, Disaster Recovery, Incident Response, Penetration Testing, Vulnerability Assessment, Vulnerability Management, Security Analysis, Compliance Reporting, Commercial Contract..., Government Contract..., Operations Management, Secure Software...
Education
Capella University 2014 — 2016
Masters of Science, Information Assurance and Security-Network Defense
Villanova University 2013 — 2013
Certificate-Essentials of Government Contract Management
Kaplan University 2002 — 2006
Bachelors, Management, Information Technology, 3.9 GPA
Ridley Lowell Business and Technical Institute 1999 — 2000
Vocational Diploma, Network and Technical Support Specialist, 3.9 GPA
Binghamton High School 1989 — 1992
Art/Art Studies, General
Fiserv March 2013 - Present
Fiserv December 2007 - March 2013
Fiserv December 2000 - December 2007
Fiserv January 1999 - November 2000
U.S. Bank April 1995 - December 1998
Skills
Microsoft SQL Server, SQL, Business Analysis, Requirements Analysis, Disaster Recovery, SDLC, Visio, SharePoint, Project Management, Integration, Process Improvement, Requirements Gathering, System Administration, Software Documentation, Vendor Management, Software Project..., Leadership, ITIL
Education
Cardinal Stritch University 2006 — 2008
Bachelors, MIS
Milwaukee Area Technical College 1997 — 1998
Certificate in Mainframe Programming, Business Administration
University of Wisconsin-Milwaukee - Lubar School of Business 1992 — 1996
MIS
Smith Professional Services 2009 - Present
Centura Health October 2012 - November 2014
Fiserv 2006 - 2009
Columbia Mutual Funds 2003 - 2003
Great West Life 1998 - 2003
OppenheimerFunds 1997 - 1998
FBI 1984 - 1992
Skills
Healthcare, CNA Certified in..., Geriatrics, BLS CPR, Home Care, Medication Reminders, Cpr Certified, Leadership, Public Speaking, Research, Recruiting, CRM, Management, Private Investigations, Surveillance, Project Management, Fraud, Risk Assessment, Security, Team Building, Investigation, Call Centers, Risk Management, Workers Compensation, Crisis Management, Insurance, Strategic Planning, Supervisory Skills, Operations Management, Compliance, Team Leadership, Analysis, Leadership Development, Administration, Coaching, Contract Negotiation, Budgets, Human Resources, Government, Finance, Strategy, Change Management, Entrepreneurship, Light Housekeeping, Case Managment, Medical Coding, Sales, Background Checks, Training
Education
Stillwater Institute 2011 — 2011
Certified Nursing Assistant, Nursing
Capella University 2007 — 2009
Business, Business Management
Arapahoe Community College
Certification Medical Billing/Coding, Medical Insurance Coding Specialist/Coder, 3.33 GPA
Captain Chemical January 2014 - Present
Performance Tuning Corp March 2013 - January 2014
Salt Lake City Corporation 2014 - 2014
Fiserv 2014 - 2014
Marion County, Oregon September 2012 - March 2013
Venafi February 2013 - February 2013
Total Quality Systems October 2009 - July 2012
Baker Hughes September 2011 - February 2012
Austal 2012 - 2012
The Church of Jesus Christ of Latter-day Saints March 2008 - November 2009
Skills
Oracle, Databases, Unix, Database Design, PL/SQL, Performance Tuning, Oracle RAC, Solaris, SQL, SDLC, Data Warehousing, Unix Shell Scripting, Linux, Microsoft SQL Server, RMAN, Shell Scripting, High Availability, SQL Tuning, Integration, Windows, Data Modeling, System Administration, Troubleshooting, XML, Oracle E-Business Suite, Disaster Recovery, Operating Systems, ETL, AIX, HP-UX, Data Guard, Replication, Agile Methodologies, Streams, Red Hat Linux, Data Migration, Tomcat, Servers, Enterprise Architecture, Scrum, Apache, Architecture, Oracle Enterprise..., OA Framework, Oracle Applications, Database Administration, SAN, Database Modeling, Software Development, Sybase Adaptive Server
Education
University of North Florida 2003 — 2005
Master, Computer Science
California State University-Northridge 1991 — 1993
Bachelor, Computer Science
University of Utah 2011 — 2014
Bachelor, Chemestry
Fiserv May 2008 - September 2011
Fiserv September 2005 - March 2008
Western Federal Credit Union September 2001 - July 2005
Union Discount Mortgage, Inc January 1998 - February 2001
Skills
Agile Methodologies, Test Planning, Software Documentation, Visio, Program Management, Quality Assurance, Product Management, Oracle, Management, Testing, Project Management, Software Project..., Test Cases, Requirements Analysis, Business Requirements, SDLC, Business Process, XML, Analytics, Regression Testing
Education
California State University-Long Beach 1994 — 1997
Bachelors of Arts Degree, Studio Arts
Cerritos Community College
Associate of Arts Degree, Art
Cerritos Community College
Associate of Arts Degree, General Studies
Fiserv April 2011 - Present
Blackboard January 2010 - December 2010
Civillage, Inc. November 2008 - November 2010
Daxima January 2007 - November 2009
Skills
HTML 5, User Experience Design, Usability Testing, User Interface, Usability, JavaScript, User Research, jQuery, CSS, Photoshop, Adobe Fireworks, ActionScript, Entrepreneurship, HTML, Product Design, MySQL, AJAX, CSS3, Objective-C, Python, Product Management, HTML + CSS, Django, Statistics, Mobile Interaction..., Mobile Interface Design, HTML5, Mobile Devices, PhpMyAdmin, User Experience
Education
San Jose State University 2011 — 2013
MS, Human Factor and Ergonomics
California State University-East Bay 2007 — 2009
MA, Multimedia Design
University of Tehran 2001 — 2006
BA, Visual Communication
Walters Wholesale Electric July 2013 - Present
Facility Solutions Group March 2012 - June 2013
Lime Energy June 2008 - March 2012
Fiserv July 2005 - March 2007
Giant RV January 2005 - July 2005
Skills
Strategic Planning, Contract Negotiation, Energy Efficiency, Project Management, Management, Energy, Energy Audits, Leadership, Microsoft Office, Solar Energy, Energy Conservation, Marketing
Education
California State University-Fullerton, Mihaylo College of Business and Economics 2006 — 2008
BA, Business Finance
Tesoro Corporation September 2015 - Present
Fiserv February 2013 - September 2015
Register Tapes Unlimited August 2010 - January 2013
CEVA Logistics April 2007 - March 2008
Skills
Project Management, Business Analysis, Quality Assurance, MS Project, Business Process..., Project Coordination, Project Planning, SharePoint, SAP, Microsoft Word, Procurement, Microsoft Excel, Microsoft Office, Strategic Planning, PMP, Business Intelligence, Account Reconciliation, Contract Management, Primavera P6, ERP, Microsoft CRM, AS 400, Great Plains Software, Accounts Receivable, Risk Assessment, Supply Chain Management, Agile & Waterfall..., Contracts analyst, Budget Monitoring, Strategic Leadership, Social Skills, Critical Thinking, Problem Solving, HP PPM, Team Leadership, Troubleshooting, Project Implementation, Strategy Implementation, Strategic Communications, Communications Planning, Financial Analysis, Microsoft Project, Project Portfolio..., Process Improvement
Education
Capella University 2011 — 2013
MBA, Project Management, 3.583
PM Campus 2012 — 2012
Project Management Training, Project Management
PMI- Project Management Institute
CAPM Certification, Project Management
The University of Memphis
B.Sc, Biochemistry
SW Tennessee Comm. Coll
Associates of Sc, Science
Fiserv August 2004 - Present
Skills
C++, Visual C#, ASP.NET, HTML, JavaScript, SQL, MySQL, IBM DB2, Shell Scripting, Assembly Language, Web Development, PHP, Exceptional People..., C, C#, Agile Methodologies, Databases, Software Project..., Testing
Education
California State University-Northridge 2002 — 2004
Master of Science (MS), Computer Science
University of Mumbai 1997 — 2001
Bachelor of Science (BS), Computer Engineering
Fiserv April 2014 - Present
Fiserv October 2008 - April 2014
Fiserv (formerly CheckFree) September 2007 - October 2008
CheckFree April 2006 - September 2007
CheckFree February 2000 - April 2006
US Air Force February 1996 - February 2000
Skills
Process Improvement, SDLC, Quality Assurance, Six Sigma, Business Analysis, Program Management, Requirements Analysis, Visio, Software Project..., Testing, Requirements Gathering, Process Engineering, Integration, Root Cause Analysis, Change Management, Agile Methodologies, Software Documentation, Software Quality..., Process Simulation, Cross-functional Team..., MS Project, Business Process, Business Process..., Microsoft Project, Process Development, Continuous Improvement, Excel, Data Analysis, Statistics, Management
Education
California State University-Dominguez Hills 2003 — 2007
Masters, Quality Assurance
Park University 2000 — 2002
Bachelors, Management/CIS
Park University 1997 — 1999
Bachelors, Social Psychology
Fiserv ControllerHitachi1975 - 2003
Hitachi 1975 - 2003
Skills
Accounting, Process Improvement, Sarbanes-Oxley Act, General Ledger, Revenue Recognition, Financial Reporting, Business Process..., Financial Analysis, Variance Analysis, Financial Accounting, Project Management, Mergers & Acquisitions, Vendor Management, Business Analysis, Cross-functional Team..., Management, Leadership, Program Management, Product Management
Education
California State University-Northridge 1973 — 1977
BS Accounting, Accounting and Finance
California State University-Northridge 1972 — 1977
Bachelor of Science (BS), Accounting
Illuminate Your Dreams, LLC August 2006 - Present
Jeannine Rivers Group August 1966 - Present
Cardinal Stritch University January 2012 - March 2015
Fiserv September 2001 - August 2003
US Bank March 1996 - September 2001
Wells Fargo Bank March 1991 - March 1996
Wells Fargo Home Mortgage August 1988 - September 1991
Skills
Event Planning, Public Speaking, Business Cards, Vocal Training, Entertainer, Press Kits, Motivational Speaking, Performance Tuning, Social Media Marketing, Music, Social Media, Social Networking, Non-profits, Public Relations, Community Outreach, Vocal Coaching, Fundraising, Event Management, Grant Writing, Entertainment, Time Management, Leadership, Singing, Marketing Communications, Creative Writing, Copywriting, Publicity, Advertising, Marketing, Music Industry, Strategic Communications, Program Development, Facebook, Songwriting, Musical Theatre, Customer Service, Composition, Management, Teaching, Music Education, Team Building, Press Releases, Newsletters, Blogging, Editing, Media Relations, Community Development, Volunteer Management, Songs, Classical
Education
Milwaukee Area Technical College 2012 — 2013
Associate of Arts and Sciences (A.A.S.)
Cardinal Stritch University 2010 — 2012
Milwaukee Area Technical College 2005 — 2010
Associates Degree
Cardinal Stritch University 2001 — 2005
Wisconsin Conservatory of Music 2003 — 2004
Certificates
American Express March 2015 - Present
American Express July 2012 - March 2015
Netflix June 2011 - May 2012
Fiserv June 2004 - June 2011
Fiserv May 2010 - October 2010
CheckFree Investment Services June 2005 - September 2006
American Merchandising Specialists May 2003 - June 2004
Porcupine Studios May 2002 - May 2003
Skills
Call Centers, Avaya, Leadership, Call Center, IEX Total View, Six Sigma, Training, Management, E-commerce, Time Management, Team Leadership, Customer Satisfaction, Genesys, Virtual Teams, Innovation Management, Customer Experience, Customer Retention, Performance Management, Team Building, Process Improvement, Team Management
Education
Capella University 2014 — 2018
Bachelor's Degree, Project Management
Conservatory of Recording Arts and Sciences
Audiovisual Communications Technologies/Technicians
Delta Air Lines January 2015 - Present
Delta Air Lines March 2012 - January 2015
Bridal Sales August 2007 - March 2012
Payless Car Rental System, Inc. 2006 - 2007
Fiserv October 2000 - December 2005
Skills
Customer Service, Team Building, Coaching, Conflict Resolution, Training, Microsoft Office, Microsoft Excel, Process Improvement, Outlook, Event Planning, Microsoft Word, Strategic Planning, PowerPoint, Human Resources, Leadership, Management, Team Leadership, Public Speaking, Employee Relations, Leadership Development, Recruiting, Performance Management
Education
Capella University 2011 — 2012
Master of Science (M.S.), Industrial and Organizational Psychology, 3.9
Argosy University Atlanta 2008 — 2010
Bachelor of Arts (B.A.), Psychology, 3.8
Columbus State Community College 2001 — 2003
Business Administration
Hewlett-Packard July 2013 - Present
Fiserv May 2010 - July 2013
RealPage, Inc. October 2009 - May 2010
One Technologies February 2009 - September 2009
EDS, an HP Company April 1995 - December 2008
Skills
Business Process, Requirements Gathering, Business Analysis, Software Development, Software Documentation, Project Management, SDLC, Process Improvement, Requirements Analysis, Vendor Management, Business Process..., Software Project..., SharePoint, Training, Agile Methodologies, Program Management, Analysis, PMP, Testing, PMO, Visio, Management, Mediation, Strategy
Education
Southern Methodist University
MLA, Liberal Arts
Campbell University 1990 — 1992
MBA, Business
East Carolina University 1983 — 1988
BSBA, Marketing, Finance
Primerica Financial Services November 2010 - Present
SunGard February 1999 - December 2009
California Federal Bank December 1997 - February 1999
Fiserv October 1987 - December 1997
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Teaching, Public Speaking, Budgets, Strategic Planning, Negotiation, Unix, MVS, CA7, CA11, IBM Mainframe, IBM AS/400, JES2, Autosys, ControlM, CICS, TSO, Omegamon, Netview, VTAM, VSAM
Education
California State University-Northridge
ECPI, Fresno
Certification, Computer Programming
Fiserv February 2014 - Present
mBlox May 2010 - February 2013
North American Title January 2007 - November 2009
Bank of America May 2005 - December 2007
Skills
Customer Service, Team Leadership, Microsoft Office, Process Improvement, Outlook, Microsoft Excel, Account Management, Telecommunications, Salesforce.com, Customer Support, Sales, PowerPoint, Team Building, SMS, Microsoft Word, Leadership
Education
California State University-East Bay 2001 — 2006
B.A, Political Science
Decade Software Company, LLC June 1986 - June 2015
Fiserv May 1986 - June 1990
Gesco August 1981 - May 1986
Skills
Software Development, Leadership, Software Project..., Entrepreneurship, Recruiting, Technical Recruiting, Sales, Sales Management, Sales Operations, Systems Analysis, System Design, Mentoring, Staff Development, Training, Employee Training, Testing, Software Documentation, Analysis, Management, Public Speaking, Leadership Development, Project Management, Program Management, Business Analysis
Education
California State University, Fresno 1977 — 1981
Bachelor of Science (B.S.), Computer/Information Technology Administration and Management
Fiserv January 2013 - February 2013
Safety Solutions April 2012 - January 2013
Kroger September 2011 - August 2012
Capital University January 2011 - May 2011
Lowe's Home Improvement June 2009 - August 2010
Capital University August 2009 - December 2009
Skills
Video Editing, Music Production, Music Videos, Audio Editing, Social Networking, Mac, Pro Tools, Avid Media Composer
Education
Capital University 2007 — 2011
Bachelor of Arts, Professional Studies: Music Technology
Fiserv August 2013 - Present
GlobalCare, Inc. July 2012 - August 2013
T Squared January 2012 - May 2012
Atlantix Global Systems May 2010 - January 2012
Atlantix Global Systems May 2010 - December 2011
Pregnancy Resource Center of September 2009 - February 2010
Mt. Ararat Baptist Church September 2008 - February 2010
Wilkinsburg High School March 2008 - December 2009
PNC Bank/ Pomeroy September 2008 - January 2009
PM Computing June 2008 - September 2008
Skills
Java, C++, Android, Servers, Unix, Cisco Technologies, HTML, Computer Hardware, Databases, C, .NET, Technical Support, XML, Software Installation, Web Applications, Switches, Networking, Testing, Storage, Hardware, Troubleshooting, Cloud Computing, Linux, Mobile Devices
Education
California University of Pennsylvania 2002 — 2007
Bachelor of Science, Computer Engineering
California University of Pennsylvania
Bachelor of Science, Computer Engineering
California University of Pennsylvania
Bachelor of Science, Computer Engineering
Comcast April 2009 - Present
Genilogix 2005 - 2009
Genilogix 2005 - 2009
ARAMARK 2005 - 2007
Fiserv 2004 - 2005
GHR Systems 2001 - 2004
ITData, Inc 2000 - 2001
Gateway 1999 - 2000
For Eyes Optical Co. 1995 - 1997
For Eyes Optical 1983 - 1997
Skills
Quality Center, Software Quality..., Test Management, Test Planning, QTP, Test Automation, Defect Tracking, Testing, User Acceptance Testing, Agile Methodologies, SDLC, System Testing, LoadRunner, Integration, Regression Testing, Requirements Analysis, ALM, Enterprise Software
Education
Thomas Edison State College
Bachelor's Degree, Information Technology
Camden County College 1984 — 1987
Ophthalmic Science
Community College of Philadelphia 1979 — 1983
Northeast High School 1976 — 1979
Autoland, Inc. September 2014 - July 2015
Rapattoni Corporation April 2014 - June 2014
Fiserv August 2011 - February 2014
Alcatel-Lucent July 1999 - July 2009
Skills
C#, Embedded Systems, C++, Ethernet, IP, Integration, Java, JavaScript, Linux, Security, Software Engineering, Solaris, Switches, Testing, VoIP, Web Applications, Networking, TCP/IP, Unix, Microsoft SQL Server, .NET, Operating Systems, Programming, Wireless, Telecommunications, Software Development, RTOS, Windows, Web Development, VxWorks, C, Agile Methodologies
Education
California State University-Northridge 2009 — 2011
M.S., Computer Science
California State University-Northridge 2001 — 2005
BS, Computer Science
Moorpark Community College 1999 — 2001
AA, Liberal Arts
Moorpark Community College 1999 — 2001
AS, Computer Science
Ixia Training Center 2008 — 2008
Certification, IxNetwork and IxExplorer Specialist
Alcatel-Lucent University 2006 — 2006
Certification, Switch Expert
Fiserv HRResearch In MotionFebruary 2005 - February 2008
Education
CSU Chico
MaritzCX 2014 - 2015
Greenwich Associates 2012 - 2014
TNS 2010 - 2012
Fiserv 2007 - 2009
BARLOW RESEARCH ASSOCIATES, INC 2005 - 2007
Strategix Performance 2000 - 2005
FTR 1998 - 2000
ACTION SYSTEMS 1994 - 1998
Manufacturers Bank 1990 - 1994
Imperial Bank 1986 - 1990
Skills
Competitive Intelligence, Financial Services, Banking, Strategic Planning, Market Research, Segmentation, CRM, Sales, Training, Management, Strategy, Business Development, Product Development, Leadership, Enterprise Software, Analytics, Consulting
Education
California State University-Northridge
BS, Business Administration
Maine Endwell High School
Fiserv 2011 - Present
Roschke & Wall, Business Advisors & CPAs, Inc. June 2007 - June 2011
LRN June 2008 - August 2008
Ralphs Grocery Company January 2004 - June 2008
Skills
Windows, Visual Studio, .NET, ASP.NET, C#, HTML, JavaScript, jQuery, CSS, CSS3, SQL, AJAX, MySQL, Microsoft Office, XML, Java, Unix, Eclipse, Testing, Hardware, GUI, NetBeans, ASP.NET MVC, C
Education
California State University-Northridge 2006 — 2010
Computer Science, Java, C, C#, HTML, XHTML, XML, PHP, JavaScript
Oak Park High School 2001 — 2006
High School Diploma
The Weather Channel June 2015 - Present
Various Universities January 1997 - Present
American Cancer Society March 2013 - February 2015
Fiserv May 2011 - March 2013
Firethorn / Qualcomm July 2010 - May 2011
Elavon October 2007 - July 2010
Qualcomm 2009 - 2010
Capella University 2008 - 2010
U.S. Army 1975 - 2004
US Army June 1975 - November 2003
Skills
Software Configuration..., Process Improvement, SDLC, Cross-functional Team..., Team Building, Agile Methodologies, Program Management, Information Security, Software Project..., Perl, Leadership, Requirements Analysis, Oracle, Vendor Management, Project Management, PMP, Networking, Integration, IT Management, Business Intelligence, Team Leadership, Cloud Computing, Security, Information Technology, Project Planning, Enterprise Architecture, Software Development, IT Strategy, SharePoint, SQL, Visio, Analysis, Scrum, System Administration, Databases, ITIL, Strategy, MS Project, Business Analysis, Testing, Change Management, Disaster Recovery, IT Service Management, Configuration Management, Computer Security, Management
Education
Capella University 2007 — 2011
PhD, Information Technology
Southern Polytechnic State University 1993 — 1995
MS, Computer Science
University of Southern California 1985 — 1987
MS, Systems Engineering
United States Military Academy at West Point 1979 — 1983
BS, Engineering
AlliedTek July 2012 - Present
Westwood College 2013 - 2013
HESU Global October 2010 - 2011
Fiserv 2009 - 2010
PRGX 2008 - 2010
Descartes Systems Group April 2007 - May 2008
US Marine Corps 2001 - 2006
Skills
Incident Management, ITIL, IT Service Management, Disaster Recovery, BMC Remedy, Microsoft Technologies, PRINCE2, Change Management, Project Management, IT Management, Technical Support, Data Center, IT Operations, Wireless, Service Delivery
Education
Capella University 2008 — 2015
Doctor of Philosophy (PhD), IT Organization and Portfolio Management
Keller Graduate School of Management of DeVry University 2008 — 2010
Master of Science (MS), Network and System Administration/Administrator, 3.7
DeVry University 2006 — 2008
Bachelor of Science (BS), Computer Systems Networking and Telecommunications
Westwood College-Northlake
Fiserv August 2014 - Present
Shadow Cast Designs August 2009 - Present
Print Operations Group July 2014 - July 2014
Vinpower Digital February 2010 - June 2014
Computers and Tutors March 2007 - December 2013
Bluebeam Software, Inc. March 2008 - March 2009
Borran Software October 2007 - March 2008
E-Z Data, Inc. February 1998 - March 2007
Skills
Web Applications, Technical Writing, Agile Project Management, Quality Assurance, CRM, SaaS, Troubleshooting, Process Improvement, Project Management, Software Documentation, Technical Documentation, Product Management, SDLC, Testing, Software Project..., Team Building, XP, SQL, IT Strategy, Technical Support, Agile Methodologies, Strategic Partnerships, Program Management, PMP, Customer Service, Enterprise Software, Requirements Analysis, Requirements Gathering, Team Management, XML, Cloud Computing, Mobile Devices, Leadership, Business Process, Training, Team Leadership, Business Intelligence, Visio, Project Planning, Management, Business Analysis, E-commerce, SEO, Databases, Analytics, Networking, Salesforce.com, Scrum, Integration, SharePoint
Education
California State University-Northridge 1985 — 1989
BA, English
Alemany High School 1980 — 1984
ACI Worldwide April 2014 - Present
Fiserv January 2014 - April 2014
Modis International April 2013 - November 2013
McKesson July 2009 - 2012
McKesson June 2006 - July 2011
ING-USFS United States Financial Services July 2005 - June 2006
Delta Technology January 2005 - July 2005
Southern California Edison November 2000 - January 2005
Skills
Application Security, CISSP, Computer Forensics, Computer Security, Firewalls, ITIL, Incident Response, Information Security, Information Security..., Information Technology, Internet Security, Network Security, Penetration Testing, Risk Management, Risk Assessment, Security, SDLC, Security Architecture..., Unix
Education
California State University-Northridge
Bachelors of Science
(ISC)² - International Information Systems Security Certification Consortium, Inc.
CISSP Certification
ALC Training
Guidance Software: EnCase Incident Response, Forensic Analysis and Discovery
Imperva Web Application Firewall (WAF)
Information Systems Forensics Association (IISFA) Forensic training provided
Introduction to Project Management (PMI) (PMBOK)
SABSA Security Architecture Framework Foundations
Medtronic July 2007 - Present
Medtronic June 2006 - July 2007
WaMu June 2005 - May 2006
Southern California Edison April 2004 - June 2005
WaMu April 1999 - April 2004
FISERV April 1997 - April 1999
Skills
Talent Acquisition, Sales Recruitment, Social Networking Sites, Direct Sourcing, Diversity Recruitment, Full-cycle Recruiting, Human Resources, Internal Mobility, Project Management, Operational Excellence, Change Management, Cold calling, Resume Mining, Candidate Screening, Salary Negotiation, Job Search Strategies, Interview Coaching, Conducting Interviews, Medical Devices, Financial Sector, Banking, Mortgage Banking, Loan Servcing..., Energy, Customer Service, Call Center Recruiting, MS Office, Talent Acquisition..., KPI Reports, Sourcing, Cold Calling, SDLC, Recruiting, Screening Resumes, Microsoft Office, Call Centers, Social Networking, Onboarding, Benefits Negotiation, Healthcare, Financial Services, Hiring, Management, Interviews, Leadership
Education
California State University-San Bernardino
B.A., Political Science, International Relations
RCC
First Niagara Bank May 2014 - Present
BNY Mellon May 2012 - May 2014
Fiserv July 2006 - May 2012
Sony Ericsson August 2005 - June 2006
IBM January 2000 - July 2005
IBM March 1995 - January 2000
IBM June 1988 - March 1995
Skills
Configuration Management, Release Management, SubVersion, TestTrack, Testing, Operating Systems, Integration, Unix, SDLC, Solaris, SQL, Linux, Quality Assurance, ClearQuest, Subversion, Test Automation, Program Management, ClearCase, Perl, Software Engineering, C, Requirements Analysis, Embedded Systems, Software Project...
Education
University of Pittsburgh 1986 — 1988
BS
California University of Pennsylvania 1983 — 1986
BS
South Allegheny 1978 — 1983
Fiserv April 2008 - January 2011
Comverse, Inc December 2005 - April 2008
CSG Systems March 2002 - December 2005
Caltech AF 1990 - 2003
Alcatel-Lucent January 2000 - February 2002
Lucent-Kenan 1999 - 2002
Alcatel-Lucent June 1998 - January 2000
Alcatel-Lucent June 1998 - January 2000
AT&T, Alcatel-Lucent, Bell Labs July 1990 - June 1998
Skills
SDLC, Quality Assurance, Process Improvement, Documentation, Release Management, Testing, Software Quality..., Unix Shell Scripting, Unix, Perl, Shell Scripting, Test Automation, Quality Center, ClearCase, Agile, Requirements Analysis, Test Planning, Software Development, Visio, C, Linux, SQL, Telecommunications, Databases, PL/SQL, Solaris, System Testing, Python, Subversion, Windows, Integration, Scripting, Process Development, Programming, Software Engineering, Software Documentation, Oracle, Test Cases, Operating Systems
Education
Caltech 1966 — 1969
phd
New York University
University of Pennsylvania
Yodlee July 2014 - Present
Fiserv December 2013 - March 2014
Fiserv August 2012 - 2013
Fiserv June 2010 - August 2012
AdviceAmerica July 2004 - June 2010
Smith Barney July 2000 - July 2003
Bank of America September 1997 - September 2000
TD Ameritrade July 1996 - September 1997
US Marine Corps April 1989 - June 1996
Skills
Financial Planning, Problem Solving, Integration, Administration, Investments, Strategic Financial..., Product Management, System Administration, Wealth Management, Business Development, Financial Services, Leadership, Strategy, Team Building, Sales Operations, Executive Management, Training, Banking, Team Leadership, Change Management, Product Development, Risk Management, SaaS, Strategic Partnerships, Start-ups, Salesforce.com, Cross-functional Team..., Management, Product Marketing, Sales, Pre-sales, Strategic Alliances, CRM
Education
California State University-East Bay 1992 — 1995
B.S., Business Administration - Finance Option
Sequoia High School 1984 — 1988
Birkenstock USA, LP June 2007 - Present
Connections IT June 2005 - May 2007
Spectrum Organic Products February 2003 - December 2004
Fiserv 2000 - 2003
Education
Empire College 2004 — 2005
AA, Computer Technology - Microsoft
California State University-Sacramento 1989 — 1994
CU Wallet August 2013 - Present
South Bay Credit Union November 2008 - Present
Fiserv December 1994 - July 2013
Fiserv- Summit 2000 - 2004
XP Systems December 1994 - February 2000
California Federal Bank January 1992 - November 1994
Skills
Banking, Disaster Recovery, Sales, Payments, Sales Operations, Business Analysis, Team Building, Leadership, Process Improvement, Vendor Management, Product Management, Strategic Planning, Executive Management, Project Management, Solution Selling, SaaS, Risk Management, Business Development, Call Centers, CRM, Salesforce.com, Business Intelligence, Strategy
Education
California State University-Northridge
RMI/GE May 2012 - Present
Plurasight 2012 - 2012
Internap 2011 - 2012
Fiserv 2010 - 2011
Skills
.NET, Microsoft SQL Server, C#, ASP.NET, Web Services, WCF, Agile Methodologies, SQL, Software Development, XML, SOA, JavaScript, Requirements Analysis, Scrum, SDLC, Team Foundation Server, Scalable Vector Graphic..., JQuery, Entity Framework, Windows 8 / Java HTML5, OpenStack, SharePoint, Cloud Computing, jQuery, Software Project..., Web Development, Visual Basic, VB.NET, Windows, Enterprise Software, TFS
Education
Capella University 2012 — 2015
Bachelor of Applied Science (B.A.Sc.), Information Technology, 4.0
Central Texas College 2012 — 2015
Bachelor's, InformatonTechnology, 3.5
University of Maryland
XP Systems Inc. September 1983 - Present
Fiserv (formerly XP Systems) 1983 - Present
Fiserv 1983 - Present
Education
California State University-Northridge 1973 — 1980
Fiserv July 2013 - Present
Southeastern Health January 2013 - Present
Fairmont, NC Town Council December 2005 - December 2013
Fiserv Loan Servicing Solutions January 2004 - June 2013
Lumber River Coucil of Governments 2005 - 2012
Fleet Mortgage Corp/Washington Mutual 1993 - 2002
Cambar Software 1989 - 1993
Skills
Mortgage Lending, Vendor Management, Banking, Financial Services, Relationship Management, Risk Management, Portfolio Management, Process Improvement, Loans, Business Development, Business Analysis, Credit, Account Management, Credit Cards, CRM, Executive Management, Call Centers, New Business Development, Management, SDLC, Payments, Leadership, Business Process..., Credit Risk, Requirements Gathering, Mortgage Banking, Analysis, Finance, Outsourcing, Strategy, Financial Analysis, Team Building, Credit Analysis, Business Process, Analytics, Program Management, Mergers & Acquisitions, Loan Origination, Financial Risk, Change Management, Business Intelligence, Customer Satisfaction, Product Management, SaaS, IT Strategy, Consulting, Team Management
Education
Campbell University 1985 — 1988
MBA, Business Management
University of North Carolina at Pembroke 1982 — 1985
BS, Business Management and Mathematics (Computer Science)
McKesson 2009 - Present
Webster Bank 2005 - 2006
Fiserv 1998 - 2006
Education
California University of Pennsylvania 1980 — 1984
Fiserv July 2007 - Present
Corillian Corporation May 2005 - June 2007
PricewaterhouseCoopers September 2002 - April 2005
Arthur Andersen, LLP 2001 - 2002
Education
California State University-Fullerton, Mihaylo College of Business and Economics 1998 — 2001
Fiserv January 2012 - Present
Fiserv, Inc. February 2009 - December 2011
ACI Worldwide (MA), Inc. 1998 - September 2008
Huntington Banks 1995 - 1998
First Michigan Bank Corporation 1991 - 1995
Skills
Product Management, Business Analysis, E-commerce, Strategy, Business Development, Financial Services, Product Marketing, Risk Management, Enterprise Software, Payments, Banking, Requirements Analysis, Management, SaaS, Cross-functional Team..., Leadership, Electronic Payments, Internet Banking
Education
Pragmatic Marketing Professionsal 2012 — 2012
PMC Certification, Product Management, Certified
NACHA Accredited ACH Professional
AAP, ACH electronic payment processing
Calvin College
Social Sciences, Fine Arts
Davenport University
Bachelor of Business Administration, Sales and Marketing
Fiserv November 2012 - Present
Mitratech Holdings, Inc. March 2005 - August 2012
Mitratech February 2006 - August 2007
Medtronic March 2003 - March 2005
Telemac August 2000 - March 2003
Boeing May 1996 - July 2000
Skills
Software Project..., SDLC, Agile Methodologies, Scrum, Waterfall, Enterprise Software, Rally, MS Project, Configuration Management, DoD, ClearCase, UCM, IBM Rational Tools, Software Configuration..., Version Control, Baselines, Software, Software Documentation, Branching, Maven, Java
Education
California State University-Northridge 1982 — 1988
Bachelor of Arts (B.A.), Anthropology
Fiserv June 2001 - Present
CheckFree Investment Services June 2005 - June 2007
Education
San Diego State University-California State University 2001 — 2002
MBA, Financial and Tax Planning
California State University-Fullerton 1988 — 1990
BS, Criminal Justice
EWI February 2015 - Present
Fiserv October 2012 - January 2015
Fiserv April 2008 - September 2012
CheckFree (now part of Fiserv) April 2003 - April 2008
CheckFree Corporation February 2000 - March 2003
Bank One June 1997 - January 2000
Skills
Business Analysis, Cross-functional Team..., Enterprise Software, Financial Services, Integration, Leadership, Management, Process Improvement, Product Management, Program Management, Requirements Analysis, SDLC, SaaS, Software Project..., Strategy, Vendor Management, Project Management, CRM, Salesforce.com, Agile Methodologies, Project Portfolio..., E-commerce
Education
Capital University 1999 — 2002
MBA, Business Administration
The Ohio State University 1995 — 1996
MA, Political Science
Denison University 1991 — 1995
BA, Political Science
AeroVironment February 2013 - Present
Fiserv August 2000 - February 2013
Countrywide Home Loans January 2000 - August 2000
Imperial Premium Finance May 1998 - December 1999
Aviant Information, Inc. 1997 - 1998
Whittaker Electronic Systems 1995 - 1997
Lockheed Martin 1979 - 1995
Skills
Database Design, TCP/IP, Unix, Software Development, Cisco Technologies, Network Architecture, Network Engineering, Network Design, Network Security, Network Administration, Microsoft Technologies, Enterprise Storage, EMC Storage, IP Based Video..., SQL, PCI DSS, Compliance PCI, Integration, Troubleshooting, Vendor Management
Education
California State University-Northridge 1980 — 1986
BS, Computer Science, Electrical Engineering
ServiceLink February 2010 - Present
Fiserv Lending Solutions April 2005 - February 2010
Fiserv 2003 - February 2010
ISGN 2010 - 2010
Fiserv RSA, Remarketing Services of America 2003 - 2005
Remarketing Services of America 2003 - 2005
Buffalo Niagara Enterprise 2001 - 2003
Reciprocal June 1999 - August 2001
Bureau Veritas September 1992 - June 1999
Skills
Vendor Management, Strategic Planning, Process Improvement, Operations Management, Team Leadership, Leadership
Education
Canisius College 1989 — 1991
BS Management, Business, Management, Marketing, and Related Support Services, Summa Cum Laude
Hamburg High School
Hamburg High School
Hamburg High School
CommScope August 2014 - Present
Fiserv April 2012 - July 2014
Fiserv January 2006 - July 2014
Gwinnett County Chapter - Delta Sigma Theta Sorority, Inc. July 2011 - June 2013
Worldspan by Travelport 2000 - 2005
BellSouth 1988 - 2000
Skills
Program Management, Change Management, Management, SDLC, Leadership, PMP, PMO, Agile Project Management, Software Project..., Leadership Development, Project Portfolio..., Process Improvement, Project Management, Business Process..., Product Management, Community Leadership, Civic Engagement, Non-profit Leadership, Non-profit board...
Education
Capella University 2005 — 2011
Doctor of Philosophy (Ph.D.), Organization and Management ~ Specialization in Leadership
Mercer University - Stetson School of Business and Economics 1993 — 1995
Master of Science, Technology Management
Johnson C. Smith University - JCSU 1984 — 1988
Bachelor, Mathematics
Fiserv January 2013 - Present
Fiserv January 2012 - December 2012
Fiserv June 2008 - December 2011
Telhio Credit Union September 2002 - February 2008
Weltman, Weinberg & Reis February 1997 - September 2002
Skills
Product Management, Business Analysis, Business Intelligence, Finance, Training, Risk Management, Analytics, Financial Services, Leadership, Budgets, Business Strategy, Analysis, Accounting, Software Documentation, Forecasting, Process Improvement, Financial Analysis, Portfolio Management, Banking, Vendor Management, Recruiting, Management, Strategy
Education
Capital University - School of Management 2002 — 2004
MBA, Finance/Investments
Marshall University 1986 — 1992
BBA, Finance/Economics
Fiserv January 2013 - Present
Fiserv August 2011 - December 2012
Fiserv July 2010 - July 2011
AdviceAmerica May 2008 - July 2010
Lincoln Financial Advisors / Sagemark Consulting May 2005 - May 2006
Lincoln Financial Advisors / Sagemark Consulting October 2000 - April 2005
Lincoln Financial Advisors / Sagemark Consulting June 1999 - October 2000
Merrill Lynch September 1998 - June 1999
Skills
Financial Planning, Investments, Retirement Planning, Strategic Financial..., Financial Advisory, Financial Services, Personal Finance, Financial Planners, Risk Management, Alternative Investments, Investment Strategies, Investment Management, Life Insurance, Financial Risk, Training, Wealth, Equities, Requirements Analysis, Analysis, Finance, Business Analysis, Portfolio Management
Education
University of California, Berkeley 2002 — 2005
Personal Financial Planning (Professional Sequence)
California State University-Hayward - School of Business and Economics 1997 — 1999
MBA, Major - Finance
Jesus & Mary College, Delhi University 1994 — 1997
B.Com Honors, Major– Accountancy & Economics
St. Joseph's Academy 1992 — 1994
High School
Fiserv February 2009 - Present
CheckFree Corporation October 1997 - February 2009
Pinnacle Technology Resources, Inc. January 1995 - October 1997
Skills
COBOL, Agile Methodologies, CICS, SDLC, SOA, DB2, TSO, Requirements Analysis, Requirements Gathering, Mainframe, Software Project..., Business Analysis, Software Development, Visio, Business Requirements, Software Documentation, Project Management
Education
Capital University 1987 — 1990
Bachelor of Arts, Education
Deloitte Consulting January 2010 - September 2011
Alton Consulting March 2008 - January 2010
Fiserv December 2004 - February 2008
Alton Consulting June 1995 - December 2004
Fortel/Sightline November 1999 - October 2001
Wolfe & Associates 1996 - 1999
Cross-USA 1996 - 1997
Unisys Canada February 1992 - June 1995
Unisys April 1984 - January 1992
Education
Capella University 2006 — 2007
MS, Training and Performance Improvement
The University of Huddersfield 1976 — 1980
BA, Business
Fidelity Investments January 2011 - Present
H&R Block January 2006 - Present
Fidelity Investments April 2009 - January 2011
Thornburg Mortgage July 2008 - April 2009
Robert Half Technology June 2007 - June 2008
Ford Motor Credit Company 2001 - 2007
FiServ 1996 - 2006
Alltel Information Services 1996 - 2006
PRIMUS Automotive Financial January 1996 - June 2001
LeMans Group 1996 - 2000
Skills
Data Analysis, Banking, Software Documentation, Management, Business Analysis, Risk Management, Process Improvement, SDLC, Project Management, Project 2000, Process-driven, Tax Preparation, Data Management, Data Feeds
Education
San Fernando High School 1972 — 1979
Diploma
California State University-Northridge 1977 — 1978
Polytechnical High school 1974 — 1977
diploma
Pacoima 1969 — 1976
Diploma, General
pacoima junior high 1971 — 1974
Fiserv July 2014 - Present
Providence Health and Services May 2005 - June 2014
Skills
Healthcare Information..., T-SQL, SharePoint, Databases, Crystal Reports, Microsoft SQL Server, Windows Server, Visio, Agile Methodologies, SSRS, SSIS, IIS, Visual Studio
Education
Capella University 2003 — 2008
Bachelor of Science (B.S.), Information Technology / Focus on Web Application Development
Fiserv January 2014 - Present
Bank of the West January 2012 - Present
Bank of the West March 2006 - January 2012
Skills
Business Analysis, Banking, Retail Banking, Vendor Management, Credit, Risk Management
Education
California State University - Hayward 2000 — 2004
BlackLine systems January 2011 - Present
BlackLine Systems October 2008 - January 2011
Fiserv January 2005 - May 2008
SDI Media January 2004 - December 2004
Fox Television June 1996 - June 2004
Skills
Software Implementation, Product Support, Managing Employees, Operations, Financial Systems, Software Training, Management, Hands-on Training, Finance, SaaS, Selling, Account Management, Enterprise Software, Salesforce.com, ERP, Professional Services, CRM
Education
California State University-Northridge 1988 — 1993
BA, Liberal Studies, Economics emphasis
Abbott Diabetes Care August 2009 - Present
Fiserv 2007 - Present
music matter July 2006 - October 2006
Education
California State University-East Bay 2006 — 2009
Fidelity National Information Services November 2013 - Present
ServiceLink May 2013 - November 2013
Fiserv February 2010 - May 2013
Financial Equipment Company March 2009 - June 2009
Guaranty Bank May 2007 - September 2008
Edge One Inc. April 2005 - March 2007
Skills
Project Management, Windows 7, Networking, Microsoft Office, Linux, Information Security, Windows Vista, Data Mining, Documentations, Windows, Software Documentation, Troubleshooting, Disaster Recovery, SQL, Visio, Network Administration, Network Security, Databases, SharePoint, Servers, Technical Support, Microsoft SQL Server, Operating Systems, Software Installation, Information Technology, Business Process, Analysis, Documentation
Education
Cardinal Stritch University 2011 — 2013
B.S., BS Strategic Management of Information Systems
Champlain College 2008 — 2010
Digital and Computer Forensics
Milwaukee Area Technical College 2004 — 2008
Associates, Information Security
Wisconsin Lutheran High School 1994 — 1998
Diploma, General Education
Fiserv January 2013 - Present
Fiserv June 2006 - December 2012
Fiserv May 2001 - June 2006
Education
Capella University
Masters, Education/Training and Performance Improvement
Capella University 2003 — 2006
Masters, Organization and Management
Georgia State University - J. Mack Robinson College of Business 1998 — 2000
CIS
Fiserv May 2014 - Present
Fox Rehabilitation August 2013 - April 2014
Wachter Technology Solutions January 2013 - July 2013
Bentley Systems September 2012 - 2012
Utz Quality Foods February 2009 - October 2011
Cumberland County Department of Corrections January 2005 - June 2005
Ritz Theater Group September 1998 - April 2001
Skills
System Administration, Windows Server, VMware, System Deployment, Network Administration, Active Directory, Troubleshooting, VMware vSphere, VMware vCenter, Servers, Virtualization
Education
Lincoln Technical 2011 — 2012
Diploma, Computer Networking & Security
Camden County College 2004 — 2008
Associates, Applied Science
Citizens Business Bank January 2014 - Present
Fiserv July 2009 - January 2014
Fiserv November 2005 - June 2009
Fiserv June 2001 - October 2005
CorpInfo June 1999 - May 2001
Skills
Banking, Active Directory, Management, Project Management, Microsoft Office, Team Building, Financial Analysis, Account Management, Sales, Budgets, Sales Management, Coaching, Insurance, Negotiation, PowerPoint, VMware Infrastructure
Education
California State University-Long Beach
Computer Learning Center
US Bank September 2006 - Present
Pathways to Independence - Los Alamitos, California May 2011 - Present
Southwest Securities September 2004 - September 2006
Fiserv 1999 - 2004
Union Bank 1994 - 1996
Wedbush Securities 1985 - 1990
Skills
Loans, Treasury Management, Credit Analysis, Commercial Lending, Credit, Commercial Banking, Banking, Portfolio Management, Cross Selling, Private Banking, Financial Analysis, Leadership, Mortgage Lending, Asset Based Lending, Financial Risk, Small Business Lending, Mortgage Banking, Loan Origination, Cash Management, Retail Banking, Risk Management, Lines Of Credit, Deposits, Consumer Lending, Credit Risk, Capital Markets, Financial Services, Commercial Mortgages, Relationship Management, Underwriting, Investments, Finance, Refinance, Branch Banking, Securities, Wealth Management, Funding, Asset Management
Education
Pacific Coast Banking School Graduate Program 2008 — 2010
Banking
California State University-Long Beach
Bachelor of Science-Sociology
University of Colorado Boulder
Semester At Sea
HR Impact 2003 - Present
Endevco 2004 - 2005
Applied Computer Solutions 2002 - 2003
Paragon Biomedical (Now Clinipace Worldwide) 2000 - 2002
MDS Pharma Services 1999 - 2000
Fiserv 1998 - 1999
Fresno Imaging Center 1993 - 1998
Education
California State University-Fresno 1995 — 1997
MBA
California State University, Fresno 1990 — 1995
BS, Human Resources Management
Fiserv Lending Solutions September 2012 - Present
Fiserv Loan Servicing Solutions October 2009 - September 2012
FISERV October 2009 - September 2012
Fiserv Loan Servicing Solutions July 2006 - October 2009
Concord Liberty Savings Bank April 1986 - September 1988
Skills
New Business Development, Staff Management, Vendor Management, Business Analysis, Process Improvement, SDLC, Requirements Analysis, Program Management, Banking, Financial Services, Business Requirements, Software Project..., Performance Management, Business Continuity, Leadership, Credit, Business Development, Portfolio Management, Mergers & Acquisitions, Highly detail oriented, Management, Risk Management, Business Process...
Education
University of Notre Dame 2006 — 2006
Project Management Training certificate acheived, Project Management Education
Campbell University 1978 — 1980
Computer sceince and physical education
Signature Consultants September 2013 - Present
Wells Fargo September 2013 - Present
FIS - Fidelity Information Services, Zenmonics July 2012 - January 2013
United System Integrators January 2010 - March 2011
Fiserv August 2008 - January 2010
Matrix Info Tech September 2007 - July 2008
Wells Fargo June 2005 - August 2007
Skills
SAP Financial Anlayst, Accounts Payable, Accounts Receivable, Forecasting, Business Analysis, ERP, Data Warehousing, Data Mining, Training, Management, SAP, Auditing, Requirements Analysis, PMO, Program Management, Variance Analysis, Analysis, Account Reconciliation, Budgets, General Ledger, Data Analysis, Access, Finance
Education
Capella University 2012 — 2014
Master of Business Administration (M.B.A.), Business Intelligence and IT Management, A
Salem College 2001 — 2005
Bachelor's degree, Accounting; Economics
Fiserv Lead Programmer CPCS/Vector 3Citibank1986 - 1992
Bank of California 1982 - 1987
Skills
Requirements Analysis, Business Analysis, Software Development, SDLC, Vendor Management
Education
California State University-Hayward - School of Business and Economics 1980 — 1990
bs, business
Fundtech ContractCapital OneAugust 2012 - November 2012
Fiserv July 2010 - December 2010
Fundtech May 2004 - March 2010
First Indiana Bank May 2002 - May 2004
BCE Emergis May 1999 - March 2002
Wachovia, A Wells Fargo Company April 1982 - May 1999
BFGoodrich/UTC April 1968 - April 1982
Skills
Process Improvement, Credit Operations, Bank Operations, Transaction Processing, Cash Management, Mergers, Contract Negotiation, Banking, Business Analysis, Payments, Product Management, Strategic Planning, Program Management, Customer Relations, Vendor Management, Business Strategy, Team Building, Cross-functional Team..., Business Management, Analysis, Budgeting, Integration, Problem Solving, Team Leadership, Start-ups, Treasury Management, Electronic Payments, Mergers & Acquisitions
Education
Capital University 1977 — 1982
BS, Business Administration
Federated Investors January 2008 - Present
Highmark January 2007 - December 2007
Highmark October 2005 - December 2006
Fiserv January 2005 - June 2005
Highmark August 2004 - December 2004
PharmaCare Specialty Pharmacy September 2003 - August 2004
PNC July 2002 - December 2002
US Bank July 2000 - February 2001
First Citizens Bank June 1998 - June 2000
Mellon Bank December 1997 - June 1998
Education
California State College
Associate Degree, Computer Science
California University of Pennsylvania
Bachelor of Science, Industrial Management and Computer Science
Pennsylvania State University
Fiserv. April 2012 - Present
The PMI Group, Inc. November 2008 - April 2012
E-LOAN April 2003 - May 2008
E-LOAN October 2000 - April 2003
Skills
Mortgage Banking, Mortgage Lending, Loans, Loan Origination, Process Improvement, Microsoft Office, Windows 7, SQL, Process Development, Staff Training, Mac OS X, Executive Reporting, Cognos, Report Studio, SQL Query Analyzer, Proprietary Software, FileNet, TouchPaper Ticketing..., Analysis, Crystal Reports, Training, Management, Banking, Customer Service
Education
Cal State Hayward 1997 — 2000
BA, Liberal Studies - Early Childhood Studies Option
Fiserv November 2005 - Present
Fiserv November 2005 - September 2008
Skills
Software Project..., Visio, Analysis, Process Improvement, Business Analysis, SDLC, Core Banking, Vendor Management, Training, Data Conversion, Risk Management, Disaster Recovery, Servers, IP
Education
Cal State Hayward 1986 — 1989
BS, Finance
Skyline Technologies August 2013 - Present
Fiserv August 2012 - July 2013
TEK Systems (at Kohl's) April 2011 - August 2012
ManpowerGroup November 1999 - February 2011
Global Insights Inc June 1999 - November 1999
Kforce Inc. June 1996 - June 1999
Fidelity National Information Services October 1991 - June 1996
Woolworths May 1989 - October 1991
Skills
Software Project..., Project Planning, MS Project, Project Coordination, Resource Management, Application Development, Software Implementation, Technical Recruiting, Scrum, Customer Service, Software Training, Training Delivery, Schedule Planning, Employee Relations, Employee Management, Application Management, ERP, Certified Project..., Product Management, JDE One World, Payroll, Invoice Processing, Banking, Item Processing, Lockbox, Inventory System, Merchandising Systems, Web Project Management, Multi-channel Retail, E-commerce, Software Development, Project Management, Hands-on Training, SharePoint, PMP, IT Management, SDLC, Requirements Analysis, Process Improvement, Software Documentation, Team Leadership, Business Analysis, Change Management, Vendor Management, Agile Project Management, PMO, Human Resources, Business Process, Requirements Gathering, IT Strategy
Education
Cardinal Stritch University 1991 — 1993
BS, Management
Milwaukee Area Technical College 1986 — 1988
Associate, Business Data Processing (A term from the past.)
Greendale
Fiserv Account ManagerCardService InternationalOctober 2000 - November 2006
creditcards.com May 1995 - October 2000
Skills
SDLC, Product Management, Program Management, Resource Management, Project Management, Salesforce.com, Vendor Management, SharePoint, CRM, Software Project..., Business Analysis, SaaS, Visio, Business Intelligence, Process Improvement, Integration, Pre-sales, Cross-functional Team..., Quality Assurance, Software Development, Disaster Recovery, Change Management, ITIL, Business Requirements, Outsourcing, Business Process..., IT Service Management, Analytics, Software Documentation, ERP, Data Center, MS Project, Business Process, Analysis, Solution Architecture, Scrum, Project Delivery, Project Planning, IT Strategy, IT Management, Team Leadership, Consulting, Enterprise Architecture, Software Implementation, Leadership, Management
Education
California State University-Northridge 2009 — 2012
Bachelor's degree, Communication and Media Studies
California State University-Northridge
Bachelor's degree, Journalism
First Niagara September 2014 - Present
First Niagara Bank January 2011 - Present
Fiserv March 2007 - January 2011
HSBC 2000 - 2007
Skills
Payments, Banking, Business Process..., Revenue Enhancement, Credit Cards, Treasury Management, Financial Services, Cash Management, Product Management, Relationship Management, Requirements Gathering, Risk Management, Business Analysis, Commercial Banking, Financial Risk, Portfolio Management, Retail Banking, Credit, Vendor Management, Executive Management, Electronic Payments, Credit Risk, Loans, Operational Risk, Consumer Lending, Internet Banking, Process Improvement, Commercial Lending, ACH, AML
Education
Canisius College 1999 — 2001
MBA, Business
Fiserv 2012 - Present
Skills
Continuous Improvement, Quality Management, Global and virtual team..., Strategic Planning, Strategic Leadership, Process Improvement, Quality metrics and..., People Management, Annual Budgets, Full SDLC, Software Project..., Testing, Quality Assurance, Integration, Agile Methodologies, Telecommunications, Requirements Analysis, Customer Service, Software Documentation, Non-profit Boards, Unix
Education
California State University-Dominguez Hills
Master's in Quality Assurance
Huntington National Bank March 2015 - Present
Fiserv September 2014 - March 2015
The Ohio Hospital Association September 2013 - March 2014
Columbus Public Health September 2011 - September 2013
Hamilton County Public Health October 2009 - September 2011
Hennepin County Medical Center December 2007 - October 2009
L-3 Communications July 2006 - December 2007
North Memorial Health Care June 2004 - July 2006
Target June 2003 - June 2004
Jacksonville State University November 2002 - May 2003
Skills
Emergency Management, Preparedness, Public Health, Exercises, Disaster Response, Grants, Policy, Healthcare, Community Outreach, Homeland Security, Public Speaking, Project Management, Supervisory Skills, Project Planning, Government, Business Continuity..., Public Safety, Business Continuity, Program Development, Program Management, Emergency Services, Crisis Management, Policy Analysis, Employee Training, Program Evaluation, Risk Assessment, Public Policy, Grant Writing, Hospitals, NIMS, Document Review, Legal Research, Legal Compliance
Education
Capital University Law School 2014 — 2014
ABA approved Graduate Certificate, Paralegal
Indiana Wesleyan University 2010 — 2012
Business Administration, MBA in Health Care Management
Jacksonville State University 2002 — 2003
Graduate Certificate, Emergency Management
Wright State University 1995 — 2001
B.A., International Studies
Sinclair Community College 1983 — 1996
Associate Technical Studies, EMS Administration
Fiserv July 1995 - Present
Skills
Business Analysis, Agile Methodologies, Process Improvement, Software Development, XML, C#, Sports, SQL, Web Services, SDLC, Software Project..., .NET, Microsoft SQL Server, WCF, Management, Project Management
Education
University of Southern California 1978 — 1981
Bachelor of Science (B.S.), Electrical Engineering
California State University-Northridge
Bachelor of Arts (B.A.), Computer Science
Citi July 2014 - Present
Towers Watson February 2013 - April 2014
Small Business, Private Contracts August 2012 - January 2013
M&T Bank July 2011 - August 2012
Fiserv October 2009 - August 2011
Canisius College October 2007 - December 2009
Uniland Development January 2008 - September 2009
University at Buffalo December 2006 - July 2008
ITT Technical Institute June 2006 - May 2008
Sodexho May 2005 - December 2006
Skills
Microsoft Office, Research, Databases, Active Directory, Software Documentation, Access, Process Improvement, Security, Training, Troubleshooting, Network Security, Linux, Windows, Management
Education
Canisius College 2008 — 2010
MBA, Information Security, Accounting
Canisius College 2001 — 2005
BA, Forensic Psychology
New Era Cap January 2011 - August 2011
Ingram Micro September 2003 - December 2004
Fiserv 2000 - 2003
M&T Bank July 1998 - September 2000
Skills
Employee Relations, Talent Acquisition, Onboarding
Education
Canisius College 1996 — 1998
MS, Organizational Communication and Development
University at Buffalo 1994 — 1996
BA, Psychology/Communication
Fiserv December 1996 - Present
Western Federal Credit Union February 1989 - 1996
Education
California State University-Long Beach 1990 — 1994
BS
St John's College, Jaffna, Sri Lanka
Fiserv February 2007 - Present
Axiom Staffing October 2006 - February 2007
Adecco technical staffing August 2003 - August 2005
GE Consumer FINANCE November 1999 - August 2003
US Navy October 1995 - October 1999
Skills
Order Procurement &..., Invoices/Expenses..., Project Management -..., MS Office Suite, Facets (Case Tracking..., Records Organization &..., Advanced Internet..., Team Building, Spreadsheets &..., Strong Communication...
Education
Capella University 2009 — 2011
MBA, Project Management, 3.875
DeVry University 2000 — 2004
BS, Business Information Systems
Major Medical Center December 2014 - Present
AIDS Healthcare Foundation March 2014 - Present
AIDS Healthcare Foundation July 2013 - March 2014
Fiserv October 2007 - July 2013
Fry's Electronics February 2006 - October 2007
Sam's Cigarette November 2001 - February 2006
Skills
Database Administration, TSQL, Oracle SQL, Visual Basic, C/C++ STL, VBScript, HTML, Web Development, Windows Server, Windows Administration, Linux, Mac OS, Visual Basic 5.0/6.0, Microsoft SQL Server, IIS, Database Design, VB.NET, XML, Integration, Testing, Software Installation, Troubleshooting, SSRS, Crystal Reports, Performance Tuning, T-SQL, Business Intelligence, Databases, SQL
Education
California State University-Northridge 2013 — 2016
Bachelor's Degree, Computer Engineering
Santa Monica College 2001 — 2008
Bachelor's degree Candidate, Computer Engineering
Fiserv January 2002 - Present
Remarketing Services of America September 1996 - January 2002
HSBC 1995 - 1996
HSBC January 1990 - January 1995
Skills
SQL Database Development, SQL Reporting Services, Crystal Reports, Data Mining, Avaya EP Script..., Avaya IP Telephony, Apropos Telecomm Script..., Microsoft DataBase..., Corporate Reporting, Reporting Systems...
Education
Canisius College 1983 — 1988
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
Hornell High School 1979 — 1983