Experience
Criteo  July 2015 - Present
HighRoads  October 2014 - July 2015
Percussion Software  September 2013 - October 2014
Elms College  May 2013 - September 2013
Dana Park Pizza   September 2011 - September 2013
WWLP  July 2013 - August 2013
Paw Street Barkery   January 2013 - May 2013
Elms College  September 2011 - May 2013
Teleperformance, USA   July 2012 - December 2012
Elms College  June 2011 - September 2011

Skills
Website Development, html / html 5, Web Design, Advanced CSS, Zerb Foundation, jQuery, JavaScript, Graphic Design, Social Media, Adobe Creative Suite, Blogging, Marketing, Graphic Arts, Copywriting, WordPress, PHP, SQL, Advertising, CSS, CMS, Microsoft Office, Event Planning

Education
College of Our Lady of the Elms   2010 — 2013
Bachelor's degree, Information Technology, with a concentration in Graphic Design

Warner University   2008 — 2010
Communication Arts

archbishop mcCarthy   2006 — 2008

Experience
Air.org   December 2014 - Present
Self-Employed  August 2008 - Present
Teleperformance, USA   August 2013 - December 2014
Pier 1 Imports  October 2011 - September 2013
Kaman's Art Shoppes, Inc   March 2011 - November 2011
Columbus College of Art & Design  August 2008 - May 2011
Lauren Luna Ltd.   November 2009 - October 2010

Skills
Fashion Design, Fashion Illustration, Draping, Pattern, Textiles, Sewing, Fashion, Illustration, Apparel, Styling, Photoshop, Illustrator, Felting, Digital Illustration, Web PDM, Kaledo Print, Creative Writing, Logical Thinker, Jewelry Design, Handmade Jewelry, Online Fraud, Fraud, Microsoft Office, Microsoft Word, Adobe Creative Suite

Education
Columbus College of Art & Design   2007 — 2011
BFA

Otterbein College   2005 — 2006
Transferred before completion

Experience
Dell Software Inc.  April 2015 - Present
Teleperformance, USA   June 2010 - August 2011
Chick-fil-A  October 2009 - June 2010
The Yankee Candle Company, Inc.   October 2008 - December 2009

Skills
Project Management, Financial Accounting, Management Accounting, Analysis, Finance, Accounting, Business Planning, Teamwork, English, Economics, Intercultural..., Mandarin, Microsoft Office, Time Management, Leadership

Education
Ohio University   2011 — 2015
Bachelor of Business Administration (B.B.A.), International Business Management, 3.7

Columbus State   2009 — 2011
Associate of Science (A.S.), Biomedical Sciences, General

Experience
JPMorgan Chase  April 2015 - Present
Columbus Arts Festival   December 2014 - June 2015
JPMorgan Chase  August 2014 - April 2015
Danceville USA   2015 - 2015
JP Morgan Chase  April 2010 - August 2014
JPMorgan Chase  March 2007 - April 2010
TEKsystems  April 2006 - March 2007
Teleperformance, USA   June 2000 - April 2006

Skills
Technical Support, Active Directory, Windows XP, Windows 7, Disaster Recovery, Hardware, Help Desk Support, Networking, SharePoint, System Administration, Microsoft Exchange, IT Management, Management, XP, VMware, Windows, IT Operations, Information Technology, System Deployment, Citrix, Troubleshooting, Software Documentation, Lotus Notes, Process Improvement, Blackberry, Windows Server, VPN, Servers, Software Installation, Incident Management, Network Administration, Visio, SCCM, Service Desk, Laptops, MS Excel Pivot Tables, Email Encryption, Symantec Endpoint..., Disk Encryption, Virtual Desktop..., Cisco Call Manager, Avaya Site..., Linux, Splunk

Education
Columbus State   2006 — 2012
Associate, Network Administration

Tolles Technical Center   1998 — 2000
Diploma, Art Design and Communications

Hilliard Davidson Highschool   1996 — 2000
Diploma, General Education

Experience
JPMorgan Chase & Co.   June 2015 - Present
Speedway LLC  September 2010 - April 2015
Speedway LLC  July 2009 - September 2010
Teleperformance, USA   February 2009 - May 2009
The Wasserstrom Company  June 2008 - December 2008
Crowne Plaza® Hotels & Resorts   November 2007 - May 2008

Skills
PowerPoint, Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Customer Satisfaction, Troubleshooting, Inventory Management, Purchasing, Microsoft Access, Records Management

Education
Columbia Southern University   2013 — 2015
Bachelor of Science (B.S.), Organizational Leadership, A

Clark State Community College   2009 — 2015
Associates, Professional Office Administration/Logistics and Supply Chain, A

Columbus State   2003 — 2007
HVAC

Experience
Teleperformance, USA   September 2014 - October 2014
Christian Home Services  August 2014 - September 2014
GameTraders   December 2013 - August 2014
GameTraders   November 2010 - December 2013
Special Olympics Michigan  September 2012 - March 2013
Central Michigan Life  May 2012 - September 2012

Skills
Retail, Customer Service, Inventory Management, Retail Sales, Sales, Cashiering, Time Management, Customer Satisfaction, Microsoft Office, Microsoft Word, Microsoft Excel, Inventory Control, PowerPoint, Social Media, Data Entry, Teamwork

Education
Central Michigan University   2008 — 2013
Bachelor of Arts (BA), Online Journalism, English with Creative Writing concentration

Bay City Western High School   2004 — 2008
High School Diploma, College prep

Experience
The Eye Institute of Utah   September 2015 - Present
Foothill Family Medical Clinic   June 2015 - August 2015
Noble Eye Care   November 2012 - July 2015
Teleperformance, USA   2010 - 2012
Park City Mountain Resort  October 2009 - April 2010
US Navy  January 2006 - October 2007

Skills
Telecommunications, Project Management, Microsoft Excel, Operating Systems, Customer Service, Technical Support, Call Center, Outlook, Microsoft Word, PowerPoint, Time Management, Customer Satisfaction, Leadership, Windows 7, Process Improvement, Troubleshooting, Training, Computer Hardware, Data Analysis, Research, Critical Thinking, Technical Writing, Computer Maintenance, Public Speaking, First Aid, Data Entry, Program Management, Mac OS X, Access, Team Leadership, Computer Repair, Office Management, Networking, Microsoft Office, File Management, Visio, Administrative..., Organization, Event Planning, Team Building, Windows, Cpr Certified, Military, Microsoft Office 2007, Inventory Management, Management, Call Centers, Software Documentation, Teaching, Microsoft Windows 98

Education
LDS Business College   2008 — 2009
Medical Coding Certificate, Medical Insurance Coding Specialist/Coder

Casper College   2002 — 2005
Associate of Arts (A.A.), Theatre/Theater

Experience
Verizon Wireless  August 2010 - November 2014
Teleperformance, USA   October 2007 - August 2010
Teleperformance, USA   July 2006 - October 2007

Skills
MCITP, CCENT, Security+, A+, Network+, MCSA, MCSA Windows 7, Programming in HTML5..., MCITP Enterprise..., MCITP Enterprise..., Cisco Routers, Wireless Networking, Switches, CCNA, Routers, Call Centers, Telecommunications, Technical Support, Networking, Troubleshooting, Project Management, Wireless, VoIP, TCP/IP, Cisco Technologies, Customer Service

Education
Columbus State University
Computer Science

Experience
American Red Cross  August 2014 - Present
The Idaho Foodbank  December 2013 - Present
Gateway Counseling   November 2013 - Present
Shoshone Bannock Tribes  February 2011 - October 2013
Teleperformance, USA   September 2010 - February 2011

Skills
Computer Hardware, Computer Proficiency, Computer Maintenance, Customer Service, Customer Satisfaction, Customer Support, Software Documentation, Problem Solving, Time Management, Organizational..., Flexibility, Employee Training

Education
University of Phoenix   2011 — 2013
Bachelor's Information Technology w/ a Specialization in Business Systems Analysis, Information Technology, 3.0

West Hills College Lemoore   1996 — 2008
Associate's degree, Administration of Justice/ Psychology

College of the Sequoias   2006 — 2007
Certificate, Police Academy

Experience
Teleperformance, USA   August 2011 - Present
Sallie Mae  June 2009 - November 2010

Skills
Call Centers, Soft Skills, Performance Management, Employee Engagement, Workforce Management, Training, Training Delivery, Employee Relations, Coaching, Employee Training, BPO, Customer Experience, Performance Appraisal, Vendor Management, HRIS

Education
Central Texas College

University of Maryland Baltimore

Experience
Bodybuilding.com  April 2015 - Present
Kohl's Department Stores  July 2013 - Present
Big Brothers Big Sisters of Southwest Idaho  July 2012 - Present
Teleperformance, USA   October 2014 - October 2014
WDS, A Xerox Company  June 2014 - October 2014
Boise State University  January 2013 - February 2013

Skills
Photography, Art, Community Outreach, Program Development, Customer Service, Social Networking, Social Media, Editing, Research, Facebook, Creative Writing, Blogging, Case Management, Microsoft Office, Team Building, Psychology, Mental Health, Behavioral Health, Treatment, CBT, Strategic Planning, Group Therapy

Education
Boise State University   2012 — 2015
Bachelor of Science (BS), Clinical Psychology

College of Western Idaho   2011 — 2012
Psychology

Experience
Rob Rossi   May 1996 - Present
VoiceCurve  April 2013 - December 2013
Teleperformance Boise   June 2012 - April 2013
Teleperformance, USA   June 2012 - April 2013

Skills
Product Management, Microsoft Office, Call Centers, Management, Project Management, Customer Service, Microsoft Word, Outlook, Account Management, Troubleshooting, Contract Management, Data Entry, Team Building, Bank Secrecy Act, Microsoft Excel

Education
College of Western Idaho   2013 — 2016
GED

Crater High School

Experience
Jade Maintenance   July 2011 - Present
Jade Direct   January 2008 - Present
RMG Direct, Inc.   December 2004 - January 2007
Greene & Associates  December 2004 - January 2007
NorthWest Direct   October 2003 - December 2004
GE Financial Assurance  2000 - 2004
Teleperformance USA  July 2001 - October 2003
Teleperformance  2000 - 2003
The Signature Group  1994 - 2000
Amoco Interprises   July 1987 - October 1992

Skills
Call Center, Strategic Planning, Outsourcing, Lead Generation, Direct Marketing, New Business Development, Telemarketing, Inbound, P&L Management, Customer Experience, Customer Acquisition, Start-ups, Sales Management, Customer Retention, Account Management, Contract Negotiations, Forecasting, Team Building, Business Strategy, Cross-functional Team..., Operations Management, Customer Relations, Marketing Strategy, B2B, Client Services, Mergers, Product Management, Vendor Management, BPO, Contract Negotiation, Negotiation, P&L, Business Planning, Online Marketing, Email Marketing, Business Management, Team Leadership, Budgeting, Management Consulting, Budget Management, Marketing Management, Team Management, Sales Support, Insurance, Marketing Communications, Sales, Strategy, Management, Call Centers, CRM

Education
Carthage College   1962 — 1967
BA, Business & Art

Carthage College   1962 — 1967
Bachelor of Arts (B.A.), Business Administration and Management, General

Experience
Teleperformance, USA   November 2009 - Present
Talbots  November 2008 - June 2009
Macy's  August 2003 - December 2007
Marshall Field's  August 1989 - March 2003

Skills
Customer Service, Windows, Retail Sales

Education
University of Dayton
Masters Degree, Community Counseling, 3.5

Capital University
Bachelor’s of Arts, Psychology, 3.5

Experience
EMC  March 2012 - Present
EMC  August 2011 - March 2012
Convergys  January 2009 - August 2011
Convergys  May 2008 - January 2009
Teleperformance, USA   January 2006 - April 2008
LaRose Software Consulting   1996 - 1999

Skills
Team Management, Team Building, Organizational..., Project Management, SAN, Communication Skills, Storage Area Networks, Technical Support, Training, EMC Storage, Hardware, NAS, Storage, NetApp, Unix, Disaster Recovery, Virtualization, VMware, Windows Server, Operating Systems, Cisco Technologies, Data Center, Cross-functional Team..., Cloud Computing, VMware ESX, ITIL, High Availability, Symmetrix, Cluster, Solaris, Vendor Management, Servers, Red Hat Linux, SaaS, Networking, Community Outreach

Education
Brigham Young University   1986 — 1986

Carthage College   1985 — 1986
Music

Experience
Netcare Access  August 2013 - Present
Teleperformance, USA   August 2012 - November 2012
Mental Health America  July 2011 - July 2012
YWCA Columbus  November 2009 - March 2012
Maryhaven, Inc.   May 2008 - June 2009

Skills
Crisis Intervention, Mental Health, Mental Health Counseling, Social Services, Adults, Case Managment, Group Therapy, Volunteer Management, Non-profits, Family Therapy, Community Outreach, Psychology, Program Development, Motivational..., Therapeutic Crisis..., Treatment, Harm Reduction, Supervisory Experience, Customer Service, Behavioral Health, CBT, Conflict Resolution, Anger Management, Counseling Psychology, Child Welfare, Interventions, Child Development, Program Evaluation, Dual Diagnosis, Chemical Dependency, Psychological Assessment, Crisis, Supervisory Skills, Psychosocial, Substance Use Disorders, Nonprofits, Individual Counselling, Post Traumatic Stress, Case Management Services, Developmental..., Solution Focused, Case Management

Education
The Ohio State University   2007 — 2009
Bachelor of Science (BS), Social Work, 3.5

Columbus State   1998 — 2000
Associate of Science (AS), Graphic Communications, 3.2

C E BYRD HIGH SCHOOL   1976 — 1980

Experience
HT Hackney  May 2015 - Present
Gap Inc. Direct  October 2014 - January 2015
PCM, Inc.   December 2012 - May 2014
Bob Evans  August 2012 - December 2012
Funai Service Corporation  April 2012 - August 2012
Delaware County Board of Elections   February 2012 - March 2012
Gap Inc. Direct  October 2011 - December 2011
Teleperformance USA  September 2010 - April 2011
Chase Home Finance, LLC  March 2009 - June 2010
H&R Block  January 2010 - February 2010

Skills
ServiceNow, ServiceDesk Plus, Syntel, Salesforce.com, Google Apps, GoToAssist, join.me, CrossLoop, SCCM, Computer Hardware, Networking, Troubleshooting, Help Desk Support, Hardware, Windows 7, Customer Service, Call Centers, Laptops, Call Center, Customer Support, System Administration, Software Documentation, Cisco Technologies, Citrix, Software Installation, Network Administration, Windows, Technical Support, XP, VMware, Servers, VPN, Microsoft Exchange, Printers

Education
DeVry University   2003 — 2007
Bachelor's of Science, Computer Engineering Technology

Columbus State Community College   2002 — 2004

Experience
Time Warner Cable Business Class  May 2013 - Present
Teleperformance, USA   January 2010 - May 2013
Teleperformance, USA   May 2006 - January 2010

Skills
Communication Skills, Writing, Typing, Close Attention to..., Attendance Management, Performance Management, Key Performance..., Performance Improvement, Performance Appraisal, Networking, Business Networking, Business Relationship..., Business Process..., Business Performance..., Business Performance..., Job Coaching, Time & Attendance, Self-driven, Self-management, Accountability, Root Cause Analysis

Education
Columbus State Community College   2005 — 2006

Experience
ARCpoint Labs  June 2015 - Present
OhioHealth  February 2014 - February 2015
Hometown Urgent Care and Occupational Health  September 2013 - December 2013
Teleperformance, USA   January 2009 - March 2013

Skills
Customer Service, Technical Support, Troubleshooting, Windows 7, Windows XP, Call Centers, Windows, Microsoft Office, Networking, Customer Satisfaction, HIPAA, Phlebotomy, Vital Signs, EKG, Microsoft Excel

Education
Chamberlain College of Nursing   2015 — 2016
Registered Nursing/Registered Nurse

Harrison College-Columbus   2011 — 2013
Associate's degree, Allied Health and Medical Assisting Services

Experience
Teleperformance  November 2014 - Present
Teleperformance, USA   November 2014 - Present
United States Air Force  April 2005 - April 2009

Skills
Leadership, Have an introduction to..., Also have some..., Security Clearance, Military, DoD, Military Experience, Military Operations, I have also taken...

Education
Texas A &M University - Central Texas   2015 — 2016
Bachelor of Science (B.S.), Computer Science

Texas State Technical College Waco   2011 — 2014
Associates of Applied Science in Graphics & Interactive Media Design Programming, Computer Science Programming

Central Texas College   2009 — 2011
Interdisciplinary Studies

Experience
Nationwide Biweekly Administration  February 2013 - July 2013
Nationwide Biweekly Administration  September 2011 - February 2013
Teleperformance, USA   August 2010 - September 2011
Cleveland Indians at Jacobs Field   April 2006 - August 2007
Cuyahoga SportsService   July 2005 - January 2006

Education
Central State University   2006 — 2010
B.A., Psychology

Experience
Time Warner Cable Business Class  May 2013 - Present
Teleperformance, USA   January 2010 - May 2013
Bernard Karcher Investments Inc.   August 2008 - April 2009

Skills
IT Operations, Computer Science, Computer Repair, Computer Maintenance, Computer Network..., Network Administration, Network Architecture, Business Development, Business Process, Customer Retention, Customer Service, Customer Support, Long-term Customer..., IP Phones, Broadcast Television, Cable Television, Telephony

Education
Columbus State Community College   2014 — 2017
Current Student, Business Administration, Management and Operations

Ohio University   2006 — 2007
High School Diploma, Post Secondary Enrollment

Experience
Kineticom  November 2014 - April 2015
Teleperformance, USA   September 2014 - November 2014
J's Kitchen   June 2014 - August 2014
H&M Associates   December 2012 - February 2014
Southern Star, Inc.   August 2012 - October 2012
H&M Associates   November 2007 - May 2012
Old Quality Construction   May 2007 - November 2007
Team Fishel  January 2007 - May 2007

Skills
Telecommunications, Laborers, Landscaping, cable pulling, cable running, Rack, raceway, Cat5, Cat6, Construction, house foundation, Digging, underground utilities, Maintenance & Repair, Pipelines, Lawn Mowing, planting, Lawn Care, Cleaning, Demolition, Furniture Assembly, Insulation, Painting, Sanitation, Garbage Collection, Garbage Disposals, Dishwashing, Cooking, prep cook, Retail, Cashiers, Pizza, Sandwiches, Grill, Supervising, Warehouse Management, Warehousing

Education
Cochise College   2007 — 2008
N/A, Auto Tech

Santa Cruz Adult School   1987 — 1987
GED, General Education

Experience
Teleperformance, USA   September 2013 - March 2014
Engraving Shop   June 2010 - September 2013
Hill AFB Commissary   March 2008 - June 2010
Workhorse PC, Inc.   July 2008 - May 2009

Skills
Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Corel Draw, Corel Photopaint, Photoshop, Dreamweaver, People Skills, Interviews, Writing, Highly resourceful, Computer Repair, Programming, Customer Service, Network Administration

Education
Weber State University   2009 — 2015
Bachelor of Applied Science (B.A.Sc.), Computer Science

Collin County Community College   2008 — 2009

Experience
Wells Fargo  October 2010 - May 2014
Teleperformance, USA   July 2008 - April 2010
STARTEK  April 2006 - January 2008

Skills
Banking, Investments, Series 63, Series 7, Uniform Combined State..., Wealth Management, Clerical Skills, Office Administration, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Social Media, Social Networking

Education
Bryant & Stratton College - Richmond   2002 — 2003
Other, Criminal Justice/Law Enforcement Administration

Colonial Heights   1998 — 2001
High School, High School/Secondary Diplomas and Certificates, Pass

Experience
Teleperformance, USA   June 2015 - Present
FedEx Office  February 2011 - September 2013
Consulting Services  January 2008 - February 2011
Parkland Health and Hospital System  August 2009 - November 2010
Political Group   January 2008 - February 2009
Experian  January 2007 - January 2008
TrailBlazer Health Enterprises  2005 - 2006
Thomson NETg  1997 - 2004
Scott & White  1987 - 1997

Skills
Leadership Development, Training, Employee Training, Program Management, Performance Consulting, Instructional Design, Organizational..., Consulting, Change Management, Workshop Facilitation, Process Improvement, Leadership, Team Building, Technology Needs..., Public Speaking, Project Management, Training Delivery, Strategy, Marketing, Employee Engagement, Marketing Strategy, Entrepreneurship, Talent Management, Management, Executive Coaching, Strategic Planning, E-Learning, Staff Development, Instructor-led Training, Blended Learning

Education
The University of Texas at Austin   1985 — 1987
M.A., Human Resource Development/ Adult Education, 4.0

The University of New Mexico   1967 — 1970
B.A. with Distinction, English Education, French Minor

Colorado College   1965 — 1966
English

DePaul University   1974 — 1975
Business Administration

University of Missouri-Columbia   1976 — 1978
Business Administration

Experience
Verizon FiOS  December 2014 - Present
Teleperformance, USA   September 2014 - Present
Teleperformance, USA   September 2014 - Present
WTMH Gospel Radio   September 2013 - Present
WTMH gospel radio   June 2013 - Present
The Ohio Center for Broadcasting  December 2012 - Present
The Ohio Center for Broadcasting  December 2012 - Present
Sinclair Broadcast Group  February 2012 - June 2012
Sinclair Broadcast Group  September 2011 - February 2012

Skills
Video, Premiere, Dreamweaver, Camera, Photoshop, Illustrator, Commercials, Editing, Adobe Audition, Short Films, Music Production, Final Cut Pro, Broadcast, Avid, Video Editing, Video Production, Television, Videography, Avid Media Composer, Broadcast Television, Post Production, Producing, Audio Editing, Radio

Education
Ohio Center for Broadcasting-Columbus   2011 — 2012
Certified Degree, Radio and Television Broadcasting

Columbus State   2008 — 2011

Experience
- Freelancer  December 2013 - Present
- Freelancer  2011 - June 2014
Teleperformance, USA   June 2012 - July 2012
Dynalab Inc.  June 2011 - August 2011

Skills
Programming, Java, Git, XML, Eclipse, Electronics, Soldering, JavaScript, CSS, MySQL, Continuous Integration, jQuery, Minecraft Forge, Minecraft Bukkit, scala, Gradle, C#, IntelliJ IDEA, Subversion, Testing, AJAX, Tomcat, Visual Basic, Unity3D, Software Design, PHP

Education
Franklin University   2015 — 2017
Bachelor of Science (B.S.), Computer Science

Columbus State Community College   2013 — 2014
N/A, Computer Science

Ohio University   2011 — 2013
Associate's of Science, Pre-Engineering

Eastland-Fairfield Career and Technical Schools   2009 — 2011
N/A, Electronics

Amanda Clearcreek High   2003 — 2011
High School deploma

Experience
World Wide Technology  January 2010 - January 2012
Teleperformance, USA   November 2005 - May 2009

Skills
MS Office Suite, Quality Assurance, Operations Management, Microsoft Office, Troubleshooting, Computer Hardware, A+ Certified, Storage, Windows Server, Hardware, Servers, Disaster Recovery, Windows, Network Administration, Routers, Windows 7, Call Center, System Administration, VMware, Technical Support, Operating Systems, Active Directory

Education
Salt Lake Community College   2009 — 2013
AS Business, Business

College of Western Idaho   2011 — 2011

Experience
Adult Probation Department  January 2015 - Present
Teleperformance, USA   June 2012 - July 2014
Sodexo  September 2010 - June 2012

Education
Central State University   2010 — 2015
Bachelor of Science (B.S.), Criminal Justice/Law Enforcement Administration

Casa Richard Academy   2006 — 2010
General studies

Experience
Teleperformance, USA   July 2014 - September 2015
SolarTek Solutions and Response Marketing (Temp Assignments)   May 2014 - July 2014
Mountain Coin Machine Distributors   May 2013 - May 2014
GoEngineer  April 2012 - April 2013
Response Marketing Group  September 2011 - April 2012
Stay at Home Father  August 2009 - September 2011
Access Development  July 2005 - August 2009
Industrial Training Zone   September 2003 - July 2005
Ipub, Inc.   December 1999 - August 2003
Guerrilla Sales & Marketing   April 1995 - December 1999

Skills
Account Management, Sales Process, Customer Relations, Contract Negotiation, Lead Generation, Cold Calling, Sales Management, Salesforce.com, Customer Service, Selling, Sales Operations, Sales, CRM, Leadership, Marketing, Management, Training, Selling Skills, SPIN Selling, Solution Selling, Guerrilla Marketing, Social Networking, Coaching, Motivational Speaking, Highly motivated..., Customer Retention, Customer Satisfaction, Product Development, Sales Presentations, Business Strategy, Team Building, B2B, Strategic Planning, Business Development, Social Media Marketing, Project Management, SaaS, Strategic Partnerships, Marketing Strategy, Key Account Management, New Business Development, Team Leadership, Direct Sales, Online Marketing, Start-ups, Online Advertising, Product Marketing, Strategy, Channel Partners, Competitive Analysis

Education
California State University-Sacramento   1995 — 1999
Psychology, Sales and Marketing

Mountain View   1987 — 1988
High School, General

Landmark Education   1982 — 2004
Transformational Possibility, Forum, Advance Course, LFIA, SELP, Communication Course

Thomas Cook Travel Agency Friend
Nothing, Travel and Exploration

Experience
Teleperformance, USA   January 2013 - Present
Webster County, Georgia   July 2008 - October 2010
Aflac  April 2007 - July 2008

Skills
Call Centers, Customer Service, Microsoft Office, Workforce Management, Microsoft Word, Customer Experience, Avaya Technologies, Employee Training, Customer Support, Contact Centers

Education
Columbus State University   2008 — 2012
Criminal Justice, Criminal Justice/Law Enforcement Administration

Experience
Chili's  May 2015 - Present
JCPenney  March 2015 - June 2015
Teleperformance, USA   September 2014 - February 2015
Subway  August 2013 - September 2014
Jimmy John's  February 2013 - August 2013
Finish Line  July 2012 - April 2013
Subway  May 2012 - February 2013

Skills
Customer Service, Customer Relations, Typing, Retail, Sales, Customer Satisfaction, Microsoft Word, Teamwork, Data Entry, Microsoft Office, PowerPoint, Retail Sales, Telephone Skills, Leadership, Team Building, Cash Register, Cashiering, Social Networking, Management, Microsoft Excel, Critical Thinking

Education
Northwest Vista College   2011 — 2013
Associate's Degree, Business Administration and Management, General

Central Texas College   2010 — 2012
Associate's Degree, General Studies

Copperas Cove High School   2008 — 2010
High School, High School

Experience
A Plus Arts Academy   August 2013 - Present
1-800-DENTIST  August 2011 - January 2013
EmSense Corporation  July 2011 - July 2011
Healthcare Communication Group   January 2011 - April 2011
Teleperformance, USA   April 2010 - August 2010

Skills
Call Center, Call Center Development, Customer Service, Social Media, Customer Retention, Workforce Management, Public Speaking, Microsoft Office, Facebook, Employee Training, Social Media Marketing, Outlook, Call Centers, Interviews, Curriculum Development, Lesson Planning, Classroom, PowerPoint, Early Childhood..., Administration, Elementary Education, Classroom Management, Differentiated..., Teaching, Staff Development, Event Planning, Community Outreach, Team Building

Education
California State University-Dominguez Hills   2010 — 2012
Master of Education (M.Ed.), Curriculum and Instruction

Wright State University   2005 — 2010
Bachelor of Science (B.S.), Organizational Leadership

Experience
Studio 614, LLC   January 2015 - Present
Cap City Creatives   2015 - Present
Self-employed  2009 - Present
Danielle Poling Fine Artist/Muralist   December 2014 - December 2014
Teleperformance, USA   March 2009 - October 2009
Camp Fire USA Central Ohio   June 2008 - February 2009
The Blueline   August 2007 - June 2008
Camp Pontiac  June 2007 - July 2007

Skills
Acrylic Painting, Oil Painting, Murals, Photoshop, Social Media, Printmaking, Retail, Customer Service, Retail Displays, Teaching, Teaching Workshops

Education
Columbus College of Art & Design   2003 — 2008
Bachelor of Fine Arts (B.F.A.) Minor Art Therapy, Fine and Studio Arts, Dean's List

Sylvania Southview High School   1999 — 2003
High School Diploma, College Prep

Experience
Railex  July 2014 - Present
Lockheed Martin  December 2013 - July 2014
Starbucks  April 2012 - December 2013
Oak Harbor Freight Lines  February 2008 - September 2011
Hertz  September 2004 - January 2007
ClientLogic  2003 - 2003
Teleperformance, USA   2001 - 2001

Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Windows, Strategic Planning, Troubleshooting, Sales, Help Desk Support, English, Research, Outlook, Teaching, Public Speaking, HTML, Technical Support, Windows Server, Active Directory, Windows XP, Servers, Inventory Management, Photoshop, Analysis, Office 365

Education
Charter College-Anchorage   2013 — 2015
Associate’s Degree, Network Security

Charter College   2013 — 2013
Network Security

Perry Technical Institute   2004 — 2006
Certificate, Electrician

Codecademy
Computer Programming

Experience
Cradlepoint, Inc.   July 2015 - Present
Beyondsoft (Onsite at Hewlett-Packard)   June 2015 - July 2015
Beyondsoft (Onsite at Hewlett-Packard)   July 2014 - June 2015
Beyondsoft (Onsite at Hewlett-Packard)   February 2014 - July 2014
Adecco Technical & Engineering (Onsite at Hewlett-Packard)   April 2013 - July 2013
Apple  July 2012 - November 2012
Beyondsoft (Onsite at Hewlett-Packard)   May 2011 - June 2012
Treasure Valley Curb & Sprinkling Inc.   February 2010 - May 2011
Teleperformance, USA   July 2007 - August 2009

Skills
Troubleshooting, Testing, OS X, Windows, Technical Support, Customer Service, Software Development, Quality Assurance, Quality Center, Software Installation, Computer Hardware, Linux, Unix, Networking, Windows 7, Databases, VMware, Technical Writing, SaaS

Education
College of Western Idaho   2013 — 2015
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies

Eagle High School   2002 — 2006
Diploma

Experience
Teleperformance, USA   October 2014 - Present
The Answer Group (TAG)   April 2007 - November 2008
The Answer Group (TAG)   2007 - 2008

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Technical Support, Mobile Devices, Customer Satisfaction, HTML, Windows 7, WordPress

Education
McFatter Technical Center   2013 — 2014
Web Development

City College of San Francisco   1997 — 1998
Graphic Design

Experience
Nationwide Insurance  June 2012 - Present
Teleperformance, USA   June 2006 - July 2012
Teleperformance USA  January 2006 - July 2012

Skills
•Coaching and mentoring, •Quality Assurance, •Inbound call..., •Microsoft Office, •Leadership training, •Problem solving, •Research, Call Centers, Leadership, Training, Customer Satisfaction

Education
The Ohio State University   2009 — 2011
Bachelor of Arts (B.A.), Political Science and Government

Columbus State   2006 — 2009
Associate of Arts (AA)

Columbus State Community College
Associate of Arts

The Ohio State University
Bachelor of Arts and Science, Political Science

The Ohio State University
Bachelor of Arts and Science, Political Science

Experience
Teleperformance  September 2013 - Present
Teleperformance, USA   May 2012 - September 2013
Teleperformance  November 2010 - August 2012
Miller Brother Construction   May 2010 - September 2010
Springdale Golf Club Inc.   February 2008 - May 2010
Target  September 2007 - February 2008
Gudac Bowling Lanes   June 2000 - May 2007

Skills
Windows 7, Windows Vista, Microsoft Office, Computer Repair, OS X, Telecommunications, Telemarketing, XP, Computer Skills, Linux, Internet, Data Organization, Computer Proficiency, Windows XP Professional, Mac OS X, Video Editing, Home Entertainment..., Smartphones, Apple iOS, Verizon Cell Phones, AT&T Products, Video Games, Carpentry, Calculus, Statistics, Dog Training, Home Remodeling, Painting, Microsoft Excel

Education
California University of Pennsylvania   2010 — 2012
Master of Business Administration (MBA), Business Administration, Management and Operations, 3.0

California University of Pennsylvania   2002 — 2006
Bachelor of Arts (B.A.), Communication, 3.0

Brownsville Area High School   1999 — 2002
High School Diploma, High School

Experience
AT&T  August 2013 - Present
FedEx Ground  September 2012 - September 2013
Teleperformance, USA   June 2012 - September 2012
DeVry University  January 2011 - August 2011
Columbus State Community College  August 2009 - June 2010
Wachter Network Services  January 2003 - April 2005
Ohio Army National Guard  January 2001 - March 2002
Romanoff Technologies   November 1999 - July 2001

Skills
Business Communications, Change Leadership, Project Management, Employee Relations, Customer Service, Problem Solving, Internet Troubleshooting

Education
DeVry University   2009 — 2012
Bachelor of Technical Management, Human Resource Management, 3.94

Columbus State Community College   2006 — 2010
Associate, Pre-Radiography

Experience
PRO Unlimited  May 2015 - July 2015
Funere   March 2015 - May 2015
Carlo Russo Art   October 2014 - December 2014
Family Advocates  October 2013 - August 2014
College of Western Idaho  January 2014 - May 2014
Associated Students of the College of Western Idaho   September 2013 - May 2014
Associated Students of the College of Western Idaho   August 2013 - May 2014
Phi Theta Kappa - Beta Sigma Pi Chapter   April 2013 - May 2014
College of Western Idaho  September 2012 - November 2013
Teleperformance, USA   January 2010 - February 2012

Skills
Research, Technical Writing, Access, Personnel Supervision, Fundraising, Public Speaking, Microsoft Office, Pipetting, Dissection, Interpersonal Leadership, Titration, Writing, Event Planning, Event Management, Events Coordination, Data Entry, Statistics, Teaching, Data Analysis, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Editing, Time Management

Education
University of Pennsylvania   2014 — 2016
Bachelor’s Degree, Sociology: Quantitative Methods

College of Western Idaho   2012 — 2014
Associate's Degree, Psychology, Sociology, Liberal Arts

Experience
Teleperformance, USA   January 2014 - Present
GBX Consultants, Inc.   July 2013 - January 2014
BlueCross BlueShield of SC  July 2011 - October 2013
US Army  October 2004 - December 2010

Skills
Employee Relations, Recruiting, HRIS, Performance Management, Human Resources, Benefits Administration, Talent Management, Talent Acquisition, Onboarding, Employee Benefits, New Hire Orientations, FMLA, Employment Law, HR Policies, HR Consulting, Organizational..., Applicant Tracking..., Interviews, Training, Personnel Management, Employee Training, Leadership, Screening, Policy, Career Counseling, College Recruiting

Education
Webster University
Master of Business Administration (MBA)

Columbia College
Bachelor's degree, Human Resources Management

Experience
inContact  May 2014 - Present
Uptivity  September 2013 - May 2014
Uptivity  November 2009 - September 2013
CallCopy Inc.  May 2007 - November 2009
Teleperformance USA  September 1999 - May 2007

Skills
Call Center, VoIP, Solution Design, Telecommunications, Network Infrastructure, Management, Call Centers, Solution Architecture, Cisco Technologies, Contact Centers, SaaS, Avaya, Troubleshooting, Unified Communications, Vendor Management, Workforce Management, Visio, Business Development, Telephony, IVR, Cloud Computing, Solution Selling, Technical Support, Servers, Switches, Enterprise Software, CRM, Integration, CTI, ACD, Customer Experience, Call Logging, Managed Services, Salesforce.com, Product Management

Education
Columbus State Community College   2003 — 2003

The Ohio State University   1998 — 1999

Experience
Teleperformance, USA   July 2013 - Present
Aegis Telecommunications   2013 - 2014
Aegis Telecommunications   2010 - 2014
salliemae  June 2010 - 2012
Sallie Mae  1990 - June 2010

Skills
Workforce Management, Call Center, Vendor Management, Leadership, Employee Engagement, Contact Centers, Salesforce.com, Process Improvement, Business Process..., BPO, CRM, Customer Satisfaction, Outsourcing, Operations Management, Performance Management, Account Management, Management, Inbound Marketing, Analytics, Call Centers, Coaching, Customer Experience, Relationship Management, Transition Management, Team Management, Service Delivery, Sales, Call Center Development, Team Building, Six Sigma, Sla, Financial Services, Offshoring, Business Analysis, Customer Retention, Business Development, Strategy, Executive Management, Change Management, Lead Generation, Telemarketing, Training, P&L Management, Cross-functional Team..., Customer Acquisition, Program Management, IVR, Team Leadership, Forecasting, Strategic Partnerships

Education
Cameron University   1985 — 1988
Bachelor of Business Administration (B.B.A.), Marketing/Economics

Experience
Fayette County Children and youth   August 2013 - Present
PartyLite Gifts Ltd.  October 2012 - Present
Teleperformance  February 2002 - May 2012
Teleperformance, USA   October 2010 - January 2011
Behavioral Dynamics INC   March 2010 - October 2010
Teleperformance, USA   February 2002 - May 2010

Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint

Education
California University of Pennsylvania   2010 — 2012
Masters, Law and Public Policy

California University of Pennsylvania   2003 — 2005
Bachelor's degree, Criminal Justice

Experience
C.P.S   September 2010 - June 2011
Macy's  October 2008 - August 2010
Total Realestate   July 2007 - June 2010
Teleperformance USA  March 2005 - October 2007
Clear Staff   October 2004 - March 2006
Express Personnel Services  February 2001 - August 2004

Education
Coyne American Institute

ITT Technical Institute
Computer Networking

Hinsdale South Township   1995 — 1999
Diploma, Basic, 3.4

College of DuPage

Experience
Douglas Education Center  January 2012 - Present
Parametric Technology Corporation  October 2007 - January 2012
Teleperformance, USA   October 2005 - September 2007
VITAC  October 2004 - September 2005

Skills
Internal Communications, Writing, Editing, Corporate Communications, Web Content Creation, Customer Reference, Technical Writing, Proofreading, Direct Marketing, Customer Insight

Education
California University of Pennsylvania   1999 — 2004
BA, English/Journalism

Experience
Time Warner Cable  July 2013 - Present
InfoCision Management Corporation  April 2009 - July 2013
InfoCision Management Corporation  September 2006 - April 2009
Teleperformance, USA   January 2003 - September 2006

Skills
Call Centers, Microsoft Office, Marketing Strategy, Sales Management, Marketing, Marketing Communications, Direct Marketing, Account Management, Sales, Lead Generation, Team Building, Customer Service, Team Leadership, Training, Team Management, Operations Management, Process Improvement, Sales Process, Management, Cross-functional Team...

Education
Columbus State

Experience
Columbus Fair Auto Auction  July 2011 - Present
Teleperformance, USA   August 2009 - May 2010
West Jefferson Police Department   August 1998 - February 2001

Skills
Microsoft Office, Customer Service, Technical Support, Security, Police Dispatcher, Internet Connectivity..., Home Networking, Social Networking Sites, Typing, Report Writing

Education
Columbus State

Kaplan University Online

Experience
Nationwide Insurance  January 2014 - Present
Sarcom  September 2010 - December 2013
Teleperformance, USA   April 2007 - July 2010

Skills
Business Analysis, SQL, SharePoint, Visio, Oracle, BMC Remedy, ITIL, Active Directory, Data Analysis

Education
Columbus State

Experience
US Census Dept  May 2014 - Present
Teleperformance, USA   August 2010 - January 2012
U.S. Census Bureau -- Census Coverage Management   February 2010 - July 2010
Miami-Jacobs Career College  March 2008 - September 2009
Internal Revenue Service  January 2000 - July 2005

Skills
Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Training, Technical Support, Microsoft Excel, Troubleshooting, Public Speaking, Research, Policy, Team Building, Coaching, Social Media, Strategic Planning, Organizational..., Staff Development, Resume Writing, Medisoft, Medical Billing, Medical Coding

Education
Central State University
Bachelor of Science (BS), Business Administration and Management, General

Lincoln College of Technology-Dayton, OH   2012 — 2012
Diploma, Medical Insurance Coding Specialist/Coder

Miami-Jacobs Career College   2007 — 2009
AS, Information Systems

Experience
Massage Envy  March 2009 - August 2009
Wells Fargo  August 2008 - March 2009
Teleperformance, USA   April 2008 - August 2008
Ambitions, Inc   November 2005 - April 2008

Skills
Computer, Customer Service, Phone Skills, Account Management, Customer Retention, Great People Skills

Education
Columbia Basin College   2003 — 2004
Certification, Nursing Assistant

Experience
Active Travel Associates   Leisure Travel ProfessionalActive TravelApril 2013 - Present
Anthony Thomas Candy Company   May 2012 - April 2013
Teleperformance, USA   October 2011 - May 2012
TS24 Travel Solutions   January 2010 - March 2011
Twin Horizons Travel   June 2001 - January 2010

Skills
Customer Service

Education
Columbus State Community College   1996 — 2001
Associates Degree, Hospitality Management Travel & Tourism

Experience
Alpine School District  August 2014 - Present
Teleperformance, USA   March 2014 - July 2014
Schneider National  March 2013 - October 2013
Primerica  January 2012 - April 2012
New Roads Recovery Center   January 2012 - February 2012
Utah State Developmental Center  January 2010 - November 2011
Palouse Industries   February 2009 - December 2009

Skills
Public Speaking, Event Planning, Fundraising, PowerPoint, Team Building, Coaching, Mentoring, Insurance, Event Management, Word, Treatment, CDL Class A, Microsoft Word, Teaching, Training, Customer Service, Healthcare, Nonprofits, Leadership, Leadership Development, Community Outreach

Education
University of Idaho   1998 — 2001
B.S., Theatre Arts

Columbia Basin College   1995 — 1998
A.A., Theatre Arts

Experience
Teleperformance, USA   October 2014 - Present
Brookdale Senior Living  August 2007 - Present
US Census Bureau  March 2010 - June 2010
Jackson Hewitt  January 2009 - April 2009

Skills
Microsoft Office, Peachtree, Mathematics, Typing, Cooking, Internet, Customer Service, Dependable Team Player, Organized Multi-tasker

Education
Brown Mackie College-Louisville   2010 — 2013
Bachelor of Science (BS), Business Administration and Management, General

National College   2005 — 2007
Associate of Science (AS), Accounting

Experience
Circle K  July 2010 - July 2012
Lexington County School District   November 2009 - April 2010
Teleperformance USA  May 2006 - July 2008

Skills
Typing, Technical Support, Oracle SQL, Microsoft Office, Java, Social Media, Mobile Applications, Problem Solving, Computer Science, Customer Service, Management, Oral & Written...

Education
Columbia College   2005 — 2010
B.A; B.A, Business Administration; Computer Information Systems

Experience
Kelly Services @ Broadridge   October 2011 - Present
Kelly Services  March 2011 - October 2011
Allied Interstate  January 2009 - January 2010
Teleperformance USA  January 2005 - January 2009
US Security Associates  January 2000 - January 2004
CDI Technical Services  January 1999 - January 2000

Skills
Technical Support, Security, Networking, Databases, VoIP, Invoicing, Engineering, Accounting, Insurance, Electricians, Call Centers, Antivirus, Software Documentation, Customer Service, Access

Education
Columbus State Community College

The Ohio State University   1992 — 1994

Clark State Community College   1990 — 1991

Clark State Community College

Springfield South High School

The Ohio State University

Experience
Teleperformance, USA   December 2014 - Present
Blackboard  April 2014 - November 2014
Pizza Hut  November 2008 - April 2014
Chick-fil-A  August 2012 - May 2013

Skills
Customer Service, Leadership, Microsoft Word, Microsoft Office, Team Building, Training, HTML, Active Directory, Servers

Education
Texas A&M University Central Texas   2012 — 2014
Bachelors of Science, Computer Information System Networking and Managment

Central Texas College   2009 — 2012

Experience
G6 Hospitality LLC  February 2014 - Present
Teleperformance, USA   May 2013 - October 2013
Affinion Group  February 2013 - April 2013
Englefield Oil Company  April 2011 - January 2013
Hertz Truck and Car Rental  April 2010 - January 2013

Skills
Customer Service, Troubleshooting, Technical Support, Windows, Call Centers, Customer Satisfaction, Training, Computer Hardware, Windows 7, Outlook

Education
Northland High   2004 — 2007
High School Diploma, General Studies

Columbus State Community College
Business Administration and Management, General

Experience
ResCare  August 2013 - Present
FedEx Ground  November 2008 - Present
Teleperformance, USA   October 2007 - May 2008
Kroger  May 2007 - September 2007

Skills
CNAS, Cpr Certified, Customer Service, Cashiering, Call Centers, Home Health Agencies

Education
Ivy Tech Community College   2012 — 2015
Associate's degree, Registered Nursing/Registered Nurse

Brown Mackie College-Indianapolis   2009 — 2011
Associate of Science (AS), Legal Assistant/Paralegal

Experience
The Accounting Specialists   February 2014 - Present
Teleperformance, USA   July 2004 - August 2011
Ketchum Communications  December 1989 - January 1992
Ketchum Communications  August 1986 - December 1989

Skills
Accounting, Accounts Payable, Auditing, Budgets, Account Reconciliation, General Ledger, Tax, Microsoft Excel, Microsoft Word, PowerPoint, Payroll, QuickBooks, Bank Reconciliation, Accounts Receivable

Education
California University of Pennsylvania   2011 — 2013
BS in Business Administration, Concentration in Accounting

ICM School of Business   1984 — 1986
Associate in Specialized Business, Accounting

Experience
MPW Industrial Services  December 2011 - Present
The GolfWorks   September 2008 - December 2011
Harry and David  November 2007 - December 2007
Micro Center  April 2007 - September 2007
Teleperformance, USA   August 2006 - December 2006

Skills
OSHA 10, Microsoft Office, Technical Documentation, Employee Training, Active Directory..., Ghost Imaging, ImageX, Windows, Mac, Linux, IBM iSeries, Mobile Device Management

Education
DeVry University-Ohio   2005 — 2007
Electronic Computer Engineering, 3.4GPA

The Ohio State University   2005 — 2007
Computer and Information Sciences, General, 3.0

Central Ohio Technical College   2003 — 2005
Computer and Information Sciences, General, 4.0

Experience
Teleperformance, USA   May 2010 - Present

Skills
Windows Server, Mac OS, Linux, Network Administration, Computer Repair, Data Recovery

Education
College of Western Idaho
Associate's degree, Information Technology

Experience
Teleperformance, USA   August 2014 - Present
Whole Foods Market  September 2011 - June 2014
SUPERVALU  September 2008 - September 2011

Education
College of DuPage