Experience
Teleperformance USA  September 2013 - Present
Teleperformance  February 2011 - September 2013
Teleperformance Nearshore/Hispanic   November 2007 - February 2011
Hispanic Teleservices Corp.   January 2005 - November 2007
Hispanic Teleservices Corp.   March 2004 - December 2004
Avantel  1999 - February 2004

Skills
Call Center, Contact Centers, Avaya, Telecommunications, ITIL, IT Operations, Windows Server, Workforce Management, IT Service Management, BPO, Outsourcing, IT Management, Team Leadership, Vendor Management, Service Delivery, Global Network..., Professional Experience, Technology Integration

Education
EGADE   2006 — 2009
Master in Business Administration (MBA), Administration

Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM   1993 — 1997
Electronic and Communications Engineer, Telecommunications Engineering

Experience
University of Dayton School of Law  May 2015 - Present
United States Army Reserve  November 2011 - Present
Apple  May 2014 - May 2015
Expressions Coffee House   December 2011 - December 2013
Teleperformance, USA   December 2011 - April 2012
Ohio Army National Guard  March 2005 - January 2011
Keyways, Inc   March 2010 - July 2010
Sinclair Community College  August 2006 - December 2007

Skills
Training, Customer Service, Public Speaking, Teamwork, Teaching, Microsoft Office, Small Unit Leadership, Planning, Android, Microsoft Windows, iOS, Linux, OS X

Education
University of Dayton School of Law   2015 — 2017
Juris Doctor (J.D.)

Wright State University   2009 — 2010
Bachelor of Arts (B.A.), Political Science

Sinclair Community College   2003 — 2008
Associate of Arts (A.A.), Political Science

Rutherford High School   2000 — 2003
Diploma

Experience
Teleperformance USA  September 2014 - Present
Stratford EMS   April 2014 - September 2014
Saint Francis Care  December 2013 - September 2014
The Hearth at Tuxis Pond   September 2013 - November 2013
Crowne Plaza Hartford - Packard Hospitality Group   July 2009 - October 2010
Hilton Stamford Hotel & EMC - Pyramid Advisors   May 2007 - September 2008
Haynes Group, Inc.   November 2006 - April 2007
Omni New Haven Hotel at Yale - Omni Hotels   November 2004 - November 2006
Pitney Bowes Office Systems/Imagistics   August 1999 - October 2004

Skills
Training Development &..., Labor Relations, Conflict Resolution, Payroll, Change Management, BLS, NIMS, Human Resources, Employee Relations, Benefits Administration, Onboarding, Employee Benefits, Hiring, College Recruiting, New Hire Orientations, Applicant Tracking..., Workforce Planning, Management, Personnel Management, Deferred Compensation, Training, Leadership Development, Time Management, Employee Engagement, NREMT and Connecticut..., Nationally Certified..., Nationally Certified..., Certified Nursing..., FEMA - Medical..., Recruitment and..., HR Policies, Performance Management, Coaching, Interviews, Talent Acquisition, HRIS, Policy, Employee Training, Leadership, Succession Planning, FMLA, Organizational..., Recruiting

Education
Sacred Heart University   2000 — 2003
BS, Leadership, 3.7

Griffin Hospital School of Allied Health   2013 — 2013
Patient Care Technician

New Britain EMS Academy   2012 — 2012
EMT

Hartfort Hospital School of Allied Health   2011 — 2011
Phlebotomy

Experience
Backward Graphics   January 2010 - Present
Supply Link   2009 - 2010
eBay Inc  February 2008 - January 2009
Teleperformance, USA   2007 - 2008

Skills
PHP, Web Applications, Drupal, E-commerce, Web Design, Node.js, Java, jQuery, OOP, Apache, CSS, Ebay API, Unix Server..., OSX Server..., Play Framework, Angular.js, MySQL, Web Development, Software Engineering, HTML 5, JavaScript, Git, Enterprise Software, HTML5, Single Page Application, Website Development, Hibernate, PostgreSQL, Software Development, AJAX, LESS, Magento, SASS, Amazon MWS API, Fedex API, Linux Server..., Oracle SQL Developer, SQL, Scala, Symfony2 Framework, MySQL Administration, Design Patterns, XML, JSON, REST, MongoDB, EDI, NoSQL

Education
Salt Lake Community College   2009 — 2011
Currently Attending for AS, Computer Information Systems, Software Engineering

Experience
Teleperformance, USA   January 2013 - January 2014
LSU Health Sciences Center  August 2011 - January 2013
Wendy's  August 2009 - October 2011
Pasados   June 2010 - August 2010

Education
Ayers Career College   2013 — 2014
Electrical/Electronics Equipment Installation and Repair, General

Southern University at Shreveport

Experience
Hampton Inn & Suites Pharr, Tx   October 2013 - Present
Charity Home Health Care   October 2012 - Present
Hampton Inn & Suites Pharr, Tx.   October 2011 - Present
Teleperformance, USA   June 2008 - August 2009

Skills
Events Coordination, Conference Coordination, Hospitality Management, Hospitality Sales, Customer Service, High Organizational..., Quality Assurance, Employee Training, Cpr Certified, Hilton Certifications, Technical Support, EMS Education, Building Relationships

Education
James Nikki Rowe High School   2004 — 2008

South Texas College

Experience
Intermedix  September 2012 - Present
Intermedix  March 2011 - September 2012
Teleperformance, USA   August 2008 - March 2011

Skills
Call Centers, Data Entry, Medical Billing, Microsoft Excel, Microsoft Word, HIPAA, Medicare, PowerPoint, Phone Etiquette, Telephone Skills, Training, Instructional Design, Revenue Cycle, Medical Terminology, iWork, Call Center, Instructor-led Training, Filing, Quality Assurance, Management, Leadership, Customer Service, Public Speaking

Education
Sinclair Community College
Associate of Science (A.S.), Business Administration and Management, General

Experience
Wyndham Worldwide  February 2014 - Present
US Jesco International, Ltd., Inc.   March 2013 - January 2014
American Income Life  August 2012 - November 2013
Teleperformance, USA   September 2006 - April 2008

Skills
Customer Service, Term Life Insurance, Insurance, Life Insurance, Whole Life, Universal Life, Long Term Care Insurance, Employee Benefits, Health Insurance, Fixed Annuities, Disability Insurance, Umbrella Insurance, Administrative..., Paralegals, Data Entry

Education
Sinclair Community College   1992 — 1994
Associate of Science (AS), Legal Assistant/Paralegal, 3.4

Experience
Southern Illinois University  August 2012 - May 2015
Sears, Roebuck and Co.   June 2014 - August 2014
Teleperformance, USA   July 2012 - August 2012

Skills
Customer Service, English, Microsoft Office, Automotive, AutoCAD, Outlook, Windows, Negotiation, Leadership, Time Management

Education
Southern Illinois University, Carbondale   2011 — 2015
Bachelor’s Degree, Automotive Technology

Streator Township High School   2007 — 2011

Experience
Miami-Dade County Public Schools  February 2014 - Present
Miami Dade Public Schools  May 2013 - February 2014
AmeriCorps  September 2011 - September 2013
Miami Dade Public Schools  January 2012 - June 2013
Tutors & More & Super Tutors   November 2010 - June 2012
Independent Living Systems, LLC  June 2011 - August 2011
St Thomas University  January 2011 - August 2011
Teleperformance, USA   September 2010 - January 2011
Precision Response Corporation  September 2004 - March 2009

Skills
Higher Education, Teaching, Curriculum Design, Public Speaking, Tutoring, Non-profits, Research, Staff Development, Spanish, Event Planning, Microsoft Office, PowerPoint, Classroom, Fundraising, Event Management, Classroom Management, Curriculum Development, Educational Leadership, Public Relations, K-12, Teacher Training, Educational Technology, Nonprofits, Differentiated..., Social Media, Program Evaluation, Lesson Planning, Microsoft Excel, Student Counseling, Volunteer Management, Community Outreach, Literacy, Mentoring

Education
St. Thomas University   2011 — 2011
Masters, Education Specialization in ESOL/ELL

St. Thomas University   2004 — 2008
BA, Political Science & History

Homestead Senior High School   2000 — 2004
High School Diploma, Honors/Regents High School/Secondary Diploma Program

Homestead Senior High School   2000 — 2004

Experience
Huntsman Cancer Institute  December 2013 - Present
Beans and Brews Coffeehouse   October 2012 - February 2014
Teleperformance USA  September 2011 - February 2012
Wells Fargo  June 2010 - August 2011
Victoria's Secret  October 2009 - May 2010

Skills
Medical Assisting, Phlebotomy, *CPR certified, ICD-9, Medical Billing, Customer Service, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Hospitality, Deposits, Call Centers, Sales, Access, Time Management, Data Entry

Education
Stevens-Henager College-Murray   2012 — 2014
Associate's degree, Medical Specialties

Stevens Henager College   2012 — 2013
Associate's degree, Medical Specialties

Salt Lake Community College

Experience
Teleperformance, USA   July 2013 - Present
Sears Holdings Corporation  September 2011 - February 2012
T-Mobile  June 2008 - July 2011
Department of Human Resources  April 2007 - June 2008

Skills
Coaching and Development, Analytical Skills, Multi Tasking, Strategic Communications, Sales Management, Customer Service, Customer Retention, Customer Engagement, Instructor-led Training, Miller Heiman Sales...

Education
Southern University at New Orleans   1996 — 2004
History, History

Experience
Uber  July 2015 - Present
Lyft  June 2015 - Present
University of Utah Hospitals and Clinics  November 2014 - Present
Mortgage Contracting Services  December 2010 - November 2014
CoreLogic  December 2010 - September 2014
Teleperformance, USA   August 2010 - December 2010
GroupLink  April 2010 - August 2010
Wells Fargo  May 2005 - January 2008
Discover Financial Services  January 2005 - May 2005

Skills
Analytics, Management, Customer Service, Project Management, Leadership, Sales, Account Management, CRM, Process Improvement, Microsoft Office, Social Media, Team Building, PowerPoint, Training, Public Speaking, Event Planning, Team Leadership, Research

Education
Salt Lake Community College   2005 — 2014
Associate of Arts (AA), General Studies

Weber State University   2005 — 2007
Foreign Languages and Literatures, General

Universidad de Puerto Rico   2000 — 2004
Drama and Dramatics/Theatre Arts, General

Experience
Faith Ministries  March 2012 - Present
Teleperformance, USA   March 2010 - January 2011
Investments Limited  August 2007 - January 2010

Skills
DJ, Information Technology, Radio Broadcasting, A/V Installation, Technical Support, Software Installation, Hardware, Networking, Remote Desktop, Help Desk Support, Laptops, VPN, Windows XP, Computer Repair, Printers, Computer Maintenance, Network Administration, Firewalls, Windows 7, IT Operations

Education
Advanced Computer Technology Training (MCSE)   2000 — 2001
Microsoft Certified Systems Engineer, Information Technology

Sandhills Community College   1988 — 1990

Experience
Nesco Resource  July 2015 - Present
Teleperformance, USA   March 2015 - July 2015
Teleperformance  December 2014 - March 2015
Adecco  October 2014 - November 2014
Amazon  December 2013 - October 2014
Integrity Staffing & Solutions  October 2013 - December 2013
National College  March 2009 - November 2012
Elwood Staffing  November 2008 - January 2009
Humana  November 1997 - September 2008

Skills
Data Analysis, Enrollment Management, Microsoft Excel, Microsoft Office, PowerPoint, Student Financial Aid, Outlook, Leadership, Data Entry, Microsoft Word, Customer Service, Research, Training, Employee Benefits, Benefits Administration, Auditing, Accounts Receivable, Collections, Recruiting, Human Resources, Higher Education, Leadership Development, Employee Relations, Resume Writing

Education
Sullivan University   2014 — 2015
Master's Degree, Conflict management, B+

Sullivan University   2010 — 2012
Masters, Human Resource Leadership, A

Sullivan University   2002 — 2004
Bachelor's in Science, Business Management

Jeffersonville High School

Experience
Giusto's Specialty Foods   October 2013 - Present
The Junky Spot   January 2007 - Present
Am-Tran K & L Trucking   October 2012 - October 2013
Giusto's Specialty Foods   February 2008 - September 2012
eBay  January 2005 - January 2007
Teleperformance, USA   January 1998 - January 2005

Skills
Management, Customer Service, Microsoft Office, Troubleshooting, Process Improvement, Retail, Team Building, Quality Assurance, Project Management, Microsoft Word, Inventory Management, Operations Management, Call Centers, Leadership, Sales, Team Leadership

Education
Salt Lake Community College

Experience
Vivint  October 2011 - December 2013
Teleperformance USA  July 2010 - September 2011
US Navy  June 1996 - May 2010

Skills
Troubleshooting, Microsoft Office, Technical Support, Networking, Customer Service, Leadership, Analysis, Software Installation, Technical Writing, Team Leadership, Microsoft Excel, Computer Hardware, Reading Comprehension, Electronics, Help Desk Support, Windows 7, Call Center, Avaya, Customer Satisfaction, Windows, Security, Microsoft Exchange, Critical Thinking, Operating Systems, Active Directory, Training, Computer Repair, Employee Training, Windows Vista, Java, HTML5, CSS, Cisco Networking

Education
Salt Lake Community College   2012 — 2016
Associates of Applied Science, Computer and Information Sciences and Support Services, Sophomore

East High School   1992 — 1996

Experience
Teleperformance, USA   February 2004 - August 2008
Attorney at Law  June 1993 - October 2007
Stephen R. Cook   October 1991 - October 2007
Work Activity Center  June 2000 - February 2004

Education
University of Phoenix   2010 — 2013
Bachelor of Applied Science (B.A.Sc.), Human Services, General

University of Utah   1991 — 1993
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities

Salt Lake Community College
Associates Degree, Liberal Arts

University of Phoenix
Third Year for a Bachelors, Human Services

University of Utah
Humanities and Liberal Arts

Experience
Covenant Pathways   July 2011 - Present
Teleperformance, USA   January 2007 - July 2008
Osburn Hessey Logistics   March 2004 - May 2006
Tyson Foods  May 2003 - July 2004

Skills
Microsoft Office, Social Media, Social Networking, Customer Service, Communicator, Word, Warehousing, Problem Solving, Team Building, Research, Public Relations, Strategic Planning, Teamwork, Mentoring

Education
South Carolina State University   2000 — 2002
Civil Engineering

W.J. Keenan High School   1996 — 2000
Diploma

Experience
Teleperformance, USA   August 2014 - Present
Sykes Enterprises  January 2010 - August 2014
Care Core National  June 2009 - January 2010
BlueCross BlueShield of SC  August 2008 - January 2009
MV Solutions   March 2007 - January 2008
Asurion  August 2006 - March 2007
Verizon Wireless  February 1995 - August 2005

Skills
Call Center, Client Services, Customer Satisfaction, Avaya, ACD, Account Management, Customer Service, Customer Experience, Workforce Management, Operations Management, Client Advocate, Project Management, Program Management, Leadership, Management, Outsourcing, Call Centers, Service Delivery, Contact Centers, Performance Management

Education
Rutgers University   1993 — 1994
Criminal Justice

Union County College   1979 — 1981
Associate of Arts (AA), Criminal Justice and Corrections

Experience
Alorica  July 2013 - Present
Teleperformance, USA   October 2010 - August 2011
AT&T  June 2009 - August 2010
The Answer Group (TAG)   December 2001 - January 2005

Skills
Event Planning, Technical Support, System Administration, Customer Support, Music Production, Warehouse Management, Business Intelligence

Education
Dillard High School   2009 — 2010
Computer and Information Sciences and Support Services

Sheridan Technical Center   2000 — 2002
Master of Computer Applications (MCA), Information Technology

Experience
Teleperformance USA  February 2005 - August 2009
Sepco Entertainment   June 2008 - January 2009
Guitar Center  November 2007 - January 2008
C.B. Manufacturing   August 2006 - November 2007
United Parcel Service  September 2006 - December 2006
Assurant Solutions  June 2006 - August 2006
Pizza Hut Franchise   June 2004 - March 2005
KFC Franchise   April 2003 - August 2003

Education
International College of Broadcasting   1994 — 2017
Associates Degree of Applied Science, Audio Engineering and Video Production

Sinclair Community College   2005 — 2010

Sinclair Community College
the field of Sociology

Wright State University

Experience
Overstock.com  August 2013 - Present
Teleperformance, USA   July 2012 - August 2013
Walmart  March 2009 - June 2012
Costco Wholesale  September 2008 - January 2009
Larry H Miller Group  September 2006 - May 2008

Skills
Mac OS X, Microsoft Office, Windows, OS X, iOS, Android, Customer Service, Customer Satisfaction, Customer Service..., Retail, Technical Support, Team Leadership, Inventory Management, Merchandising, Troubleshooting, Networking, Outlook, Sales

Education
Salt Lake Community College   2013 — 2016
Bachelor of Arts (B.A.), Photography

University of Utah   2008 — 2010

Jordan High School   2005 — 2008
High School Diploma, Music

Experience
Wright State University  October 2011 - Present
Instant Tax Service  November 2009 - April 2010
Teleperformance, USA   July 2007 - November 2008

Skills
Supervising Others, Sales, Administrative..., Social Networking, Online Research, Microsoft Office, Top-notch Customer..., Computer-savvy, Professional Ethics, Mac, PC, Event Planning

Education
Wright State University
Business/Marketing (Corporate Communication emphasis), Sophomore

Sinclair Community College
Management Information Systems, and Business Administration, Currently 2.5 GPA

Experience
Kmart Corporation  November 2010 - January 2011
Midway Airport Concessionaires  July 2009 - August 2010
Teleperformance USA  February 2007 - January 2008

Skills
Superb Multi-tasking, Excellent Communication..., The ability to work..., Experience handling a..., Advanced typing and..., Leadership in project..., Superb problem solving..., Meticulous follow up..., Knowledge of the..., Exposing, developing..., Charting, Various Tray Set-ups, Four-handed dentistry, Mixing dental cements &..., Sterilization, Alginate Impression..., Pour Model Cast, Fabricate Temporary..., Construction of..., Manipulation of rubber..., Answering Phones, Appointment Scheduling, Filing, Recall Systems, Interpersonal Skills, Administering Medication, Bathing patients, Taking & Recording..., Home Health Care

Education
South University   2011 — 2013

Illinois School Of Health Careers   2006 — 2006
Diploma, Dental Assisting

Experience
NCR Corporation  September 2014 - Present
Teleperformance  January 2014 - September 2014
Teleperformance  June 2010 - January 2014
Teleperformance  July 2006 - July 2010
Teleperformance, USA   April 2006 - June 2006
Teleperformance, USA   May 2005 - April 2006

Skills
ASP.NET, Visual Studio, C#, .NET, JavaScript, jQuery, KnockoutJS, PHP, Java, TFS, Microsoft SQL Server, jQuery UI, CSS, HTML, HTML 5, Perl, CSS3, ASP.NET MVC, SVN, Ninject, MEF, Castle Windsor, JIRA, Confluence, Crucible, Microsoft Excel, Microsoft Word

Education
Utah College of Massage Therapy Inc-Salt Lake City   2005 — 2006
Massage Therapy/Therapeutic Massage

Salt Lake Community College   2001 — 2002
Computer Science

Experience
GStar School of the Arts   August 2012 - Present
Teleperformance, USA   June 2012 - August 2012
Toys R Us/Babies R Us  October 2008 - May 2012
Savannah College of Art and Design  March 2011 - May 2011
Graduate Collaborative Project "Suture"   March 2011 - May 2011

Skills
3D animation, Character Animation, Motion Graphics, basic Cinematography, Graphic Design, Cinema 4D, Maya, Mudbox, Adobe Creative Suite, MS Word, MS Excel, basic Web Design, Cinematography, Computer Animation, Video Editing, Photoshop, Animation, Rendering, Film, Illustration, Traditional Animation, Storyboarding, Lighting, 3D Modeling, Texturing, Premiere, Microsoft Excel

Education
Savannah College of Art and Design   2009 — 2012
Masters of Arts, Computer Animation

Savannah College of Art and Design   2004 — 2008
Bachelors of Fine Arts, Computer Animation

Experience
Sa  May 2015 - Present
Infinity Sales Group, LLC  January 2013 - July 2014
Teleperformance, USA   August 2011 - April 2012
Delray Beach   January 2011 - July 2011
Refuge Temple Delray Beach FL   July 2010 - January 2011
Refuge Temple Church   January 2008 - June 2010

Skills
Communication, Public Speaking, Youth Ministry, Pastoral Care, Practical Theology, Psychotherapy, Community Outreach, Volunteer Management, Preaching, Fundraising, Christian Theology, Discipleship, Biblical Studies, Nonprofits, Training, Event Planning

Education
Tennessee Temple University   2011 — 2014
Master of Divinity (M.Div.), Pastoral Studies/Counseling

W.L Bonner College   2005 — 2010
Bachelor's degree, Religion/Religious Studies

Boca Community High School

Experience
Webb Tech, LLC   December 2008 - Present
Omniture  July 2004 - August 2009
Strategix Performance   February 2001 - June 2004
Clear Channel Broadcasting of Salt Lake City   December 1999 - November 2000
Crossland Mortgage  February 1999 - December 1999
Teleperformance USA  February 1998 - February 1999

Skills
Artificial Intelligence, Machine Learning, Deep Learning, Robotics, Algorithms, Software Engineering, C++, Python, Linux, Software Design, Software Development, Programming, Mathematics, ROS, Player/Stage, Web Applications, Apache, JavaScript, Subversion, Perl, C, PHP, HTML, Integration, Scrum, Agile Methodologies, SQL, XML, Bash, CSS, Spring, Java, Web Services, Analytics, Distributed Systems, Shell Scripting, AJAX, Unix, Object Oriented Design, MySQL, Architecture, OOP, PostgreSQL

Education
University of Utah   2009 — 2016
Ph.D, Artificial Intelligence and Robotics

University of Utah   2009 — 2011
Bachelors of Science, Computer Science with emphasis in the application of AI to robotics

Salt Lake Community College   2000 — 2008
AS, Computer Science

Université de Montréal

Experience
Avacarho Enterprises   June 2009 - Present
Verde Resumes   June 2009 - Present
Teleperformance USA  November 2005 - November 2008
Volt Services Group  April 2004 - November 2004
Volt Services Group  April 2004 - November 2004
Nesco Resource  November 2003 - January 2004
Belcan Staffing  February 2003 - June 2003
Standard Register  April 1998 - November 2002
Academy of Asian Fighting Arts   March 2000 - November 2001
Standard Register  April 1997 - 1998

Skills
Management, Training, XHTML, Troubleshooting, Dreamweaver, SQL, Web Development, Databases, PHP, Windows 7, XML, JavaScript, CSS, IIS, MySQL

Education
Sinclair Community College   2004 — 2006
Associate of Applied Science, Computer Information Systems - Software Development

Fairview High School

Experience
Teleperformance, USA   September 2014 - Present
Commons Community Pharmacy   March 2013 - March 2014
Insight Communications  July 2008 - January 2010
Norlight Communications   April 2005 - February 2008
Network Telephone Corporation  August 2000 - March 2005

Skills
Customer Satisfaction, Sales, Customer Service, Training, Marketing, Networking, Coaching, Market Planning, Workshop Facilitation, Telemarketing, Proposal Writing, Customer Support, Strategic Planning, Time Management, Management, Team Building, Call Centers, Account Management, Vendor Management, Telecommunications

Education
Sullivan University   2011 — 2013
Pharmacy Diploma, Pharmacy

University of Louisville   1994 — 1996
Communications

Experience
Teleperformance, USA   February 2015 - Present
Teleperformance  July 2013 - January 2015
Teleperformance Mexico  July 2011 - June 2013
Teleperformance Mexico  July 2008 - July 2011
Teleperformance Mexico  May 2005 - July 2008
Teleperformance Mexico  March 2002 - May 2005

Skills
Contact Centers, Call Center, Customer Experience, Key Performance..., Outsourcing, Customer Satisfaction, Operations Management, Team Management, Goal Oriented, Team Leadership, Customer Service, Team Building, Customer Support, Telecommunications, Quality Assurance, CRM, Call Centers, Management, Process Improvement

Education
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM   1999 — 2003
International Relations, Licenciatura

Experience
MarketStar  June 2015 - Present
eDegree Advisor   October 2014 - December 2014
Focus Services  April 2013 - August 2013
Teleperformance, USA   September 2008 - January 2013

Skills
Microsoft Office, Telecommunications, Management, Team Leadership, Project Management, Program Management, Sales, Integration, PowerPoint, Product Management, HTML, CSS, JavaScript, XML, MySQL, Python, Turtle, GIMP, Photoshop, Ubuntu, Windows, Customer Service, Training

Education
EdX   2015 — 2016
Computer Science

Stevens-Henager College
Computer Science - Programming (Junior Status), Computer Programming

Experience
Scott Lucier State Farm   April 2015 - Present
Allstate  August 2014 - April 2015
Spherion  May 2014 - August 2014
Big Brothers Big Sisters of Butte   August 2012 - July 2013
Western Montana Mental Health Center  February 2012 - August 2012
A.W.A.R.E-INC   February 2012 - August 2012
Teleperformance, USA   October 2010 - October 2011
GSI Commerce, Inc  March 2009 - March 2010

Skills
Community Outreach, Nonprofits, Fundraising, Customer Service, Data Entry, Volunteer Management, Public Speaking, Social Media, Social Networking, Outlook, Leadership, Public Relations, Volunteer Recruiting, Training, Case Managment, PowerPoint, Microsoft Word, Time Management, Marketing, Social Services, Coaching, Networking, Customer Service..., Psychology, Microsoft Excel, Research, Social Media Marketing, Advertising, Event Planning, Event Management, Property & Casualty..., Web design, Insurance, Event organizing, Press Releases, Community Service, Community Engagement, Microsoft Publisher, Budgets, Supervisory Skills, Motivational..., Mental Health, Newsletters, Crisis Intervention, Recruiting, Volunteering, Non-profit...

Education
Saint Leo University   2002 — 2006
Bachelors degree, Psychology

Melbourne High School   1998 — 2002
Diploma, General education

Experience
Abilene Reporter-News  October 2014 - Present
Banyan International  January 2012 - Present
Teleperformance USA  December 2005 - January 2012
Abilene Texaas   December 2004 - November 2005

Skills
Call Center, Customer Service, Customer Satisfaction, Coaching, Customer Experience, Operations Management, Team Building, Contact Centers, Inbound Marketing, Team Leadership, Microsoft Office, Customer Retention, Account Management, Performance Management, Call Centers, Process Improvement, Sales Operations, Telemarketing, New Business Development, Sales, Management, Sales Management, Strategic Planning

Education
Solano Community College   1980 — 1981

Experience
Teleperformance, USA  

Skills
iOS Development, Verilog, Mac OS, JavaScript, C++, Matlab, PSpice, Microsoft Excel, Technical Communication, Leadership, Public Speaking

Education
University of Utah   2013 — 2016
Bachelor of Engineering (BE), Electrical and Electronics Engineering

Snow College
Electrical and Electronics Engineering

Experience
University of Utah Hospitals and Clinics  September 2015 - Present
Teleperformance, USA   February 2015 - September 2015
Workman Nydegger  August 2012 - February 2015
Workman Nydegger  July 2010 - August 2012
Workman Nydegger  March 2010 - July 2010
Zions Bank  July 2008 - March 2010
Volunteer Religious Service   July 2006 - July 2008
Paramount Acceptance  April 2006 - July 2006
The Red Balloon Toy Store   September 2002 - April 2006

Skills
Microsoft Excel, Data Analysis, Access, Social Media, Teamwork, Leadership, Data Entry, Microsoft Office, PowerPoint, Microsoft Word, Time Management, Accounting, Customer Service, QuickBooks, Public Speaking, Social Media Marketing, System Administration, Management, Google Analytics, Client Billing, Data Analytics, Budgets, Financial Reporting, SEO, Banking, Business Ethics, Legal Software, Visio, Subnetting, Squarespace, Blogger, SQL

Education
University of Utah - David Eccles School of Business   2013 — 2014
Master of Science (MS), Information Systems

University of Utah - David Eccles School of Business   2010 — 2012
Bachelor of Arts (B.A.), Accounting

Salt Lake Community College   2008 — 2010
General Studies

Olympus High School   2002 — 2005
High School

Experience
Imperial Press & Publishing   April 2014 - Present
Zane Benefits  January 2015 - Present
Self Employed Writer, Editor and Educator   August 2004 - Present
Zane Benefits  November 2014 - January 2015
Strayer University  March 2014 - October 2014
Teleperformance, USA   May 2013 - March 2014
US Army  March 2006 - March 2014

Skills
Academic Tutoring, Peer Tutoring, Teaching Writing, Teaching Reading, Teaching Adults, Communication, Leadership, Team Leadership, Leadership Development, Organizational..., Superior Computer Skills, Recruiting, Written & Oral..., Written Correspondence, General Administrative..., National Honor Society, Customer Service, Inter-departmental..., Peer Mentoring, Critical Thinking, Call Centers, Resume Writing, Close Attention to..., Training, Interviews, Security Clearance, Security, Oral, Report Writing, Organizational..., Team-oriented, Interpersonal..., Time Management, Collaborative Problem..., Military, Conflict Management, Creative Writing, Supervisory Experience, Goal Oriented, Microsoft Office 2007, Telephone Skills, Data Entry, Google Docs, Analytical Skills, Editing, Conflict Resolution, Employee Training, Business Communications, Microsoft Office, Teamwork

Education
Strayer University (VA)   2014 — 2018
Bachelor of Business Administration (B.B.A.), Entrepreneurship/Entrepreneurial Studies

Utah Valley University   2009 — 2010
Bachelor of Arts (BA), English Language and Literature, General

American Fork High School   2005 — 2007
High School Diploma, General Education

Experience
Pazzazz Showclub   October 2014 - Present
Two men and a truck dayton Ohio   September 2014 - January 2015
InfoCision Management Corporation  January 2014 - September 2014
new york new york cabaret   July 2007 - November 2011
Teleperformance, USA   January 2007 - July 2007
Adult total x superstore   November 2005 - July 2007
Dayton House Doctors   November 2003 - November 2004
Burger King  July 2003 - February 2004

Skills
Music, Customer Relations, verbal communication, Team Management, Creative Writing, drawing, Outdoor Advertising, Customer Satisfaction, Customer Engagement, Maintenance & Repair, Home Repairs, Bicycle Repair, Computer Maintenance, Computer Proficiency, Driving License, Hospitality, People Management, Physical Security, Customer Service, Management, Microsoft Office, Leadership, Account Management, Microsoft Excel, Microsoft Word, Public Speaking, Marketing

Education
Sinclair Community College   2014 — 2016
Associate's degree, Emergency Medical Technology/Technician (EMT Paramedic)

Experience
iTOK  July 2013 - Present
Teleperformance  December 2011 - June 2013
Teleperformance, USA   May 2011 - December 2011
Unisys Technical Services  August 2007 - February 2011
C. Tanner   January 1999 - January 2004
Iomega Corporation  January 1991 - January 1998

Skills
Information Technology, Customer Service, Technical Support, Computer Hardware, Software Documentation, Internet Troubleshooting, Team Leadership, Supervisory Experience, Technical Product..., Access, Windows XP

Education
   2009 — 2011
Bachelor's degree, Computer Science, 3.97

Stevens-Henager College   2009 — 2011
Bachelor of Science (B.S.), Computer Science

Experience
Plus One Communications  November 2010 - September 2012
Community Caregivers  September 2008 - September 2010
Teleperformance, USA   January 2008 - April 2008
Sterling Jewelers  July 2007 - December 2007

Skills
Microsoft Word, Internet, Microsoft Office, PowerPoint

Education
Stark State College of Technology   2012 — 2014
Criminal Justice and Corrections

Experience
Bill Good Marketing  September 2014 - Present
Teleperformance, USA   September 2013 - August 2014
CSS Corp  September 2012 - August 2013
iOPEX technologies  June 2012 - September 2012
Unisys Technical Services  October 2007 - June 2012

Skills
Active Directory, Windows 7, RSA SecurID, Windows Vista, Windows XP Pro, VPN, Customer Service, MS Outlook, MS Word, Entrust PKI, Communication, types 45+ wpm, Technical Support, Blackberry Enterprise..., Help Desk Support, Computer Hardware, Windows XP

Education
Salt Lake Community College   2001 — 2002
General Education

East High School   1996 — 2000
Diploma, Generals

Experience
SolarCity  July 2015 - Present
Transfac Capital   October 2012 - July 2015
eReplacementParts.com  October 2011 - March 2012
eReplacementParts.com  June 2011 - October 2011
Teleperformance, USA   August 2006 - August 2009

Skills
Accounting, Microsoft Excel, Microsoft Word, PowerPoint, Access, QuickBooks, Information Technology, Statistical Data..., Finance, Corporate Finance, Financial Accounting, Cost Accounting, Tax Accounting, Accounting Applications, Management Accounting, Microsoft Windows 98, Windows 2000, Windows XP Pro, Windows Vista, Windows 7, Mac OS X, Operations Management, Customer Service, Customer Satisfaction, Customer Experience, Accounts Payable, Accounts Receivable, International Finance, US GAAP, Personal Finance, A+ Certified, Invoicing, Software Documentation, Management

Education
University of Utah - David Eccles School of Business   2010 — 2012
Bachelor of Science (B.S.), Accounting

Salt Lake Community College   2007 — 2010
Associate of Science (A.S.), Business/Commerce, General

Experience
Teleperformance USA  January 2015 - Present
Radio Reconnaissance Technologies  January 2011 - June 2014
United States Marine Corps  January 2001 - January 2005

Skills
Afghanistan, Weapons, Military, Command, Electronic Warfare, Security Clearance, COMSEC, Defense, DoD, Tactics, Reconnaissance, Iraq, Force Protection, Military Experience, Military Operations, Combat

Education
Sullivan University   2006 — 2011
Bachelors, Justice & Public Safety Administration, 3.1 GPA

Kentucky Community Technical College System 2005

Marine Combat Training

Marine Corps Martial Arts

Marine Corps Recruit Training

Experience
Wells Fargo  March 2013 - Present
Teleperformance, USA   December 2010 - March 2013
DHL GLOBAL FORWARDING  December 2009 - June 2010
Verizon Wireless  November 2008 - November 2009
Sears  November 2005 - August 2008
Eau Claire High School (After School   August 2007 - May 2008
Family Affair   October 2006 - May 2007
New Vision Alternative School   August 2006 - May 2007
Felton Laboratory School   August 2004 - May 2005
Metro One Telecommunication   June 2001 - September 2004

Skills
Customer Relations, Customer Service, Telecommunications..., Social Services, Case Management, Treatment, Policy, Billing, Case Managment, Public Speaking, Invoicing, Employee Training, Conflict Resolution, Customer Satisfaction, Leadership, Psychotherapy, Adolescents, Supervisory Skills, Training, Research, Time Management, Volunteer Management, Nonprofits, Microsoft Office, Outlook, Leadership Development, Staff Development, Crisis Intervention, Mental Health, Microsoft Excel, PowerPoint, Teaching, Team Building, Access, Program Development, Sales, Coaching, Data Entry, Microsoft Word, Human Resources, Community Outreach, Healthcare, Proposal Writing, Call Centers, Government, Resume Writing, Program Evaluation, Teamwork, Social Networking, Event Planning

Education
University of South Carolina-Columbia   2007 — 2008
Master, Social Work

South Carolina State University   2004 — 2007
Bachelor of Arts, Social Work

Hudson County Community College   1997 — 2002
Associate of Science, Human Service

Lincoln High School   1993 — 1997
High School Diploma

Experience
Blueprint Consulting Services  July 2015 - Present
Teleperformance, USA   February 2015 - July 2015
FoxMcCoy Industries LLC   July 2014 - July 2015
St Joe's Unplugged - St. Joseph's Episcopal Church   April 2014 - October 2014
Young People in Recovery   November 2010 - December 2013
NJ Division of Mental Health and Addiction Services   April 2012 - June 2013
Summit Behavioral Health  July 2012 - January 2013
Rutgers Recovery House   June 2011 - August 2012
Rutgers University School of Social Work  July 2011 - May 2012
Center for Nonprofit Management and Governance   2010 - 2012

Skills
Community Outreach, Mental Health, Program Development, Nonprofits, Behavioral Health, Fundraising, Addiction Recovery, Grants, Social Services, Leadership Development, Public Policy, Case Management, Treatment, Leadership, Community Organizing, Adolescents, Crisis Intervention, Volunteer Management, Program Evaluation, Grant Writing, Motivational..., Health Advocacy, Organizational..., Microsoft Office, Community Development, Social Media, Conference Coordination, Policy, Prevention, Alcoholism, Youth Development, Non-profit..., Chemical Dependency, Public Speaking

Education
Rutgers University-New Brunswick   2011 — 2012
Master's degree, Social Work

Rutgers University-New Brunswick   2003 — 2011
Bachelor of Arts, Social Work

Experience
Intermountain Farmers Association (IFA)   June 2012 - Present
Hoyt Archery, Inc.   March 2008 - February 2012
OC Tanner Company  September 2003 - March 2008
Deseret Book  October 2004 - July 2007
Teleperformance, USA   July 2003 - September 2003
Franklin Covey  August 1997 - July 2003

Skills
Recruiting, Human Resources, Employee Relations, Training, Personnel Management, Payroll, New Hire Orientations, Management, Interviews, Employee Benefits, Coaching, Deferred Compensation, FMLA, Hiring, Policy

Education
Utah State University - Jon M. Huntsman School of Business   2010 — 2012
Masters in Human Resources, Human Resources

University of Utah   2000 — 2002
Bachelors in Organizational Communication, Human Resource Management

Salt Lake Community College   1997 — 2000
Associate Degree, General Studies

Experience
Prestige Staffing  April 2015 - September 2015
Teleperformance USA  February 2015 - April 2015
Hudson Group  March 2013 - May 2014
Robert Half Technologies, Fort Worth, TX   July 2012 - October 2012
US Oncology  August 2010 - March 2012
Attended Tarrant County College   January 2010 - December 2010
Kaiser Permanente  August 1995 - February 2010
Kaiser Permanente  August 1995 - February 2010

Skills
HIPAA, Microsoft Exchange, Security, MS Project, Networking, Management, Testing, Training, Six Sigma, PMP, Leadership, Business Process, Team Building, Customer Service, Healthcare, Software Installation, Project Management, Access, Windows Server, Process Improvement, Troubleshooting, Budgets, Cross-functional Team..., PowerPoint, Program Management, Visio, Microsoft Office, Healthcare Information..., SDLC, SharePoint, Business Analysis, Vendor Management, System Administration, Quality Assurance, Change Management, Integration, Software Documentation, PMO, Human Resources, Business Process..., IT Strategy

Education
DeVry University   1988 — 1992

MyComputerCareer

Tarrant County College

Experience
Teleperformance, USA   December 2014 - Present
Citi  January 2014 - November 2014
Teleperformance, USA   March 2010 - January 2014
Jones Media, Inc.   November 2008 - April 2009
Averitt Express  October 2007 - April 2008
SunTrust Bank  June 2003 - September 2007
Robin M Blaskis, CPA   November 2002 - May 2005
K-VA-T Food Stores, Inc.   February 1995 - November 2002

Education
Tennessee Technological University   2000 — 2003
Bachelor of Science, Accounting

Walters State Community College   1998 — 2000
Associates of Science, Business

Experience
Chicago Tribune  September 2007 - Present
Hyatt Place  January 2007 - Present
Tribune Company  2001 - 2011
Chicago Tribune  January 2004 - September 2007
KidsHope United (formerly Central Baptist Family Service)   November 2003 - July 2004
Chicago Tribune  September 2001 - January 2004
TelePerformance USA  May 2000 - September 2001

Education
Saint Xavier University
BA, Criminal Justice

Experience
Demand Media  September 2009 - Present
Stonewood Holdings, LLC   April 2007 - July 2009
Stonewood Holdings, LLC   April 2007 - June 2009
US Foodservice  June 2004 - May 2007
Image Quest Worldwide   August 2003 - June 2004
Teleperformance USA  May 2001 - August 2003
SAC Teleperformance   June 1999 - May 2001
SAC Telemarketing, Inc.   March 1994 - June 1999
SAC Telemarketing, Inc.   July 1993 - March 1994
Aerospace Sciences, Inc.   March 1992 - July 1993

Skills
Access, Integration, Network Administration, Technology Management, Process Improvement, Network Security, FTP, Technical Support, Program Management, SDLC, Oracle 9i, Virtualization, Mac OS X, Visio, Testing, Network Design

Education
Rochester Institute of Technology   1988 — 1993
MS, Computer Science

State University of New York College at Brockport   1983 — 1986
BS, Computer Science, Mathematics

Experience
RidgeCrest Herbals   May 2012 - February 2014
ITT Systems  September 2009 - May 2010
Teleperformance USA  July 2007 - October 2008
Teleperformance USA  April 2006 - July 2007
Teleperformance USA  May 2005 - March 2006
USPS  December 2001 - January 2004
Convergys  August 2000 - November 2001
Convergys  April 2000 - August 2000
Estrella Mountain Community College  September 1997 - December 1999
Del Webb Corporation  October 1996 - April 1997

Skills
A+ Certified, Troubleshooting, Hardware, C++, CCNA, A+, Software Installation, Linux, Dell Computers, CompTIA Network+, Software, Java, C, DHCP, Windows 7, Servers, Computer Hardware, Network Administration, Routers, System Administration, VMware, Windows Server, Networking, Technical Support, Cisco Technologies, Windows XP, Freeswitch

Education
Western Governors University   2010 — 2015
Bachelor of Science (in progress), Information Technology—Networks Administration

Salt Lake Community College   2001 — 2006
Associate of Science, Computer Science

Estrella Mountain Community College   1997 — 1999
Computer Science

Experience
Wells Fargo Advisors  April 2013 - Present
Wells Fargo Advisors  February 2012 - April 2013
Wells Fargo  November 2010 - February 2012
Convergys  July 2010 - November 2010
eBay  July 2009 - May 2010
Fidelity Investments  May 2006 - February 2009
Teleperformance, USA   July 2005 - May 2006
Teleperformance, USA   April 2005 - July 2005

Education
Utah Valley University   2010 — 2012
Philosophy

Salt Lake Community College   2006 — 2008
Associate of Arts, Humanities

Southern Utah University   2001 — 2002
Political Science

Taylorsville High School   1998 — 2001
High School Diploma

Experience
Teleperformance, USA   July 2013 - Present
ICV Technical Learning Center   November 2011 - November 2012
Menards  March 2008 - November 2011
The Infinity Group  June 2006 - March 2008

Skills
Cosmetology, Certified Nursing..., Notar, Customer Service, Data Entry, Retail, Time Management, Training, Process Scheduler, Benefits Administration, Employee Relations, Teamwork, Conflict Resolution, Payroll, Human Resources, Labor Relations, Labor Management, Account Management, Project Management, Project Planning, Project Coordination, Leadership, HR Consulting, Resource Management, Team Management, Cross-functional Team..., Operations Management, Organizational..., Interviews, New Hire Orientations, Employee Benefits

Education
Purdue University Calumet   2003 — 2007
Bachelor of Arts, Business Management

Experience
Shred-it  March 2015 - Present
Global Link Logistics  April 2011 - Present
Albany Computer   January 2008 - March 2011
SW Ga Computer Consultants   August 2004 - January 2008
Teleperformance, USA   January 2004 - November 2004
Good Time Charlies Cajun Cafe   May 1998 - July 2004

Skills
Virtualization, VMware ESX, System Deployment, Microsoft Exchange, VMware Infrastructure, Hardware, Integration, Servers, Network Security, Intranet, SQL, Antivirus, Great Plains Software, Microsoft SQL Server, Enterprise Storage, Customer Service, Active Directory, Windows Server, Logistics, Data Center, Server Architecture, Cloud Computing, Enterprise Software, Disaster Recovery, XP, Windows, Network Administration, Operating Systems, Project Management, Microsoft GP, SQL Server, Enterprise Backup, Microsoft DNS, Blackberry Enterprise..., VMware, Troubleshooting, Infrastructure, Networking, High Availability, Cisco Technologies, Help Desk Support, Firewalls, Windows 7, Security, Wireless Networking, Information Technology

Education
Southern New Hampshire University   2015 — 2018
Bachelor's Degree, Computer Science

George Stone Vo-Tech   1994 — 1996
Technical Cert, Web Design

Pine Forest High   1992 — 1996
HSD, IT

Experience
Department of Veterans Affairs  June 2012 - September 2012
Private Tutor  January 2008 - September 2010
Teleperformance, USA   April 2005 - February 2009

Skills
Civil Engineering, AutoCAD, ArcGIS, HEC-RAS, HEC-HMS, EPANET, Bentley Microstation, Matlab, C++, Bentley InRoads, AISC, Microsoft Office, PowerPoint, Excel, Word, IHSDM, Mathematics, Customer Service, Microsoft Excel, Microsoft Word, Construction Management, Surveying, Construction, Water Resources, MathCAD, MS Project, Highways, Erosion Control, Stormwater Management, Traffic Engineering, Engineering, Structural Analysis, Steel Design, RISA, Microstation, Concrete, SketchUp, Sustainability, Modeling, SAP2000, Hydrology, Maple, Environmental Awareness, InRoads, Environmental..., Photoshop, Technical Writing, Research, Hydraulics, GIS

Education
University of Utah   2009 — 2012
Bachelor of Science, Civil Engineering

Salt Lake Community College   2007 — 2009
Associate, Science with Honors

Experience
Teleperformance, USA   October 2014 - Present
Redstone Content Solutions  February 2013 - September 2013
Improving Enterprises  April 2011 - August 2012

Skills
Python, Java, Prolog, C++, SQL, HTML, CSS, Agile Methodologies, Scrum, Ruby, Rails

Education
Texas A&M University   2010 — 2011
Master of Engineering (MEng), Computer Science

Wartburg College   2007 — 2010
Bachelor of Arts (BA), Engineering Sciences, 3.25

Experience
Davis County School District  October 2014 - December 2014
Intermountain Healthcare  February 2012 - June 2013
Convergys  October 2008 - February 2009
Teleperformance, USA   June 2008 - September 2008
Intermountain Healthcare  March 2007 - December 2007
Intermountain Healthcare  January 2007 - March 2007
Zoggers   September 2006 - January 2007
Ruth's Chris Steak House  November 2005 - August 2006
Little Giant Ladder Systems  December 2004 - March 2005
Close To My Heart  June 2003 - November 2004

Skills
Care and concern for..., Social Media, Customer Service, Microsoft Office, Microsoft Excel, Management, Adobe Creative Suite, Microsoft Word, Customer Relations, Customer Satisfaction, Call Centers, Case Management, Account Management, Coaching, Organizational..., Editing, Graphic Design, Healthcare, Inventory Management, Process Improvement, Illustrator, InDesign, Outlook, PowerPoint, Photoshop, Quality Assurance, Quality Control, Software Quality..., Retail, Public Speaking, Teaching, Training, Telecommunications, Troubleshooting, Video Production, Video, Video Editing, Windows, Creative Writing, Writing, OS X

Education
Santa Rosa Junior College   1986 — 1995
Film/Cinema/Video Studies

Round Valley High   1979 — 1983
Diploma - Salutatorian

Experience
Qwest  February 2004 - Present
Teleperformance, USA   August 2001 - February 2004
ICU Connected   January 2000 - August 2001
Salt Lake Community College  January 1999 - December 2000

Skills
Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Photoshop, C++, C, Java, Customer Service, HTML, Web Design, Network Administration, Network Communications, New Business Development, Computers, Software Installation

Education
Salt Lake Community College   1998 — 2000
CNA and CNE, System, Networking, and LAN/WAN Management/Manager

Granit High School   1978 — 1982
HS Deploma, 10 - 12

University of Utah
Bachelor of Science (BS), Web Page, Digital/Multimedia and Information Resources Design

Experience
Teleperformance USA  2011 - 2011
Sears  May 2006 - September 2009

Skills
Accurate Data Entry, Customer Service, World Class Customer..., Customer Satisfaction, Customer Retention, Sales, Direct Sales, Sales Process, Payment Systems, Payment Card Processing, Electronic Payments, Inventory Control, Inventory, Physical Inventory, Microsoft Office, Office Administration, Iso 9000, Fax, Computer Proficiency

Education
Sinclair Community College   2011 — 2012
Still In progress, Psychology

Beavercreen High School   1997 — 1999
General

Experience
Architectural Reuse Company   October 2011 - Present
Architectural Reuse Company   November 2011 - June 2013
Teleperformance, USA   June 2008 - January 2011

Skills
Networking, Troubleshooting, Windows, Technical Support, Windows 7, Software Installation, System Administration, XP, Help Desk Support, Access, Blackberry, Call Centers, Citrix, Computer Hardware, Computer Maintenance, Computer Repair, Database Administration, HP, Hardware, Information Technology, Laptops, Lotus Notes, OS X, Microsoft Technologies, Operating Systems, Printers, Servers, Software Documentation, System Deployment, Windows Vista, Windows XP, Wireless Networking

Education
Sinclair Community College   2009 — 2010
Non Specific Education, Mathematics, Language Arts

Wright State University   1993 — 1993
Attended, Computer Science

Southwestern College of Business   1990 — 1992
Dual Associate's Degree, Business Administration and Computer Science

Experience
Frontier Communications  September 2014 - February 2015
Teleperformance, USA   November 2013 - August 2014
Teleperformance, USA   August 2012 - November 2013
Convergys  December 2011 - June 2012
Adecco Staffing, USA  February 2011 - May 2011
Adecco Staffing, USA  September 2010 - December 2010
Adecco Staffing, USA  March 2010 - May 2010
Adecco Staffing, USA  March 2010 - March 2010
Adecco Staffing, USA  November 2009 - January 2010
Convergys  February 2009 - October 2009

Skills
Customer Service, Internet services, Telecommunication..., Phone Etiquette, Soft skills, Credit Cards, Medicare Advantage, Medicare Prescription..., Medicare Part D, Medicare, Sales, Satellite TV, Clerical Skills, Data Entry, Call Center, Microsoft Office, Empathy, Integrity, Spirituality, Self Worth, Call Centers

Education
Salt Lake Community College   2011 — 2012
Accounting and Finance, Communications

Granite High School   2001 — 2004
General Education, General Studies, 3.8

Experience
Sprint  March 2014 - Present
U.S. Bank   January 2012 - Present
Woodforest National Bank  April 2008 - December 2011
Teleperformance USA  February 2004 - March 2008

Education
Sinclair Community College   2010 — 2014
Bachelors of Science, Criminal Justice/Police Science

Experience
Aslan Information Technology   September 2012 - Present
Teleperformance, USA   August 2011 - August 2012
Rent-A-Center  January 2007 - July 2011

Skills
Managerial, Troubleshooting, Team Leadership, Customer Service

Education
Salt Lake Community College   2002 — 2004
Business, Management, Marketing, and Related Support Services

All American High School   2000 — 2002
General Studies

Experience
SolarWinds  August 2013 - Present
EVault  February 2012 - June 2013
CSS Corp  October 2011 - February 2012
Convergys  October 2010 - August 2011
Keystone Enterprise Services  October 2009 - March 2010
inthinc  March 2009 - August 2009
Teleperformance, USA   May 2006 - May 2007

Skills
Disaster Recovery, Solaris, Troubleshooting, Technical Support, Linux, Storage, Microsoft SQL Server, Software Documentation, Storage Area Networks, SAN, Windows, NAS, Software Installation, Management, Training, Help Desk Support, NetApp, Leadership, Team Management, Replication, Coaching, VMware, Virtualization, Servers, Active Directory, Windows Server, Cloud Computing, TCP/IP, Operating Systems, Hardware, Cisco Technologies, Testing, VMware ESX

Education
Salt Lake Community College   1997 — 1998

Experience
Teleperformance, USA   November 2013 - January 2014
Integra Healthcare Equipment  June 2012 - November 2012
Newark InOne  November 1998 - October 2005

Skills
Microsoft Office, Microsoft Word, Microsoft Excel

Education
Ladywood Highschool   1990 — 1993
High School diplomia

Sacred Heart Major Seminary
Course work, Pastoral Ministry

Experience
Midlands Technical College  August 2013 - Present
Teleperformance, USA   May 2013 - January 2014
Palmetto GBA  April 2013 - May 2013

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, C++, English, Java, HTML, C, Windows, Event Planning, AutoCAD, Time Management

Education
Midlands Tech University   2013 — 2017

South Carolina State University   2007 — 2009

Experience
Teleperformance, USA   September 2013 - Present
PETCO Animal Supplies, Inc.   November 2011 - May 2012
Stacye Boler Interior Design   December 2009 - August 2010

Skills
Exceptional People...

Education
Texas School For Nursing Assistants   2013 — 2013
CNA license

Remington College-Dallas Campus   2008 — 2008
medical assistant

Experience
Teleperformance, USA   2013 - 2014
Bullock Home Improvement   April 2002 - September 2010

Education
Sinclair Community College   2010 — 2015
In progress, Liberal Arts and Sciences/Liberal Studies

Experience
Teleperformance USA  May 2012 - January 2013

Skills
Microsoft Office, Customer Service

Education
Rogue Community College   2014 — 2016

Experience
Unisys  August 2010 - August 2015
Teleperformance USA  March 2010 - August 2010
Convergys  June 2008 - February 2010
Albertsons  January 2008 - June 2008

Skills
Windows Server, Active Directory, Windows, Servers, Troubleshooting, VMware, Microsoft Office, System Administration, ITIL, Disaster Recovery, Operating Systems, Network Administration, Windows 7, Networking, Technical Support, Data Center

Education
Weber State University   2014 — 2016
Bachelor's of Science : Networking Administration and Management

Salt Lake Community College   2012 — 2014
Associate of Science (A.S.), Computer Science