The Results Companies
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The Results Companies Employees
The Results Companies January 2014 - Present
Skills
Credit, Team Building, B2B, Call Center, Retail, Customer Service, Vendor Management, Workforce Management, Operations Management, Customer Satisfaction, Process Improvement, BPO, Business Process..., Coaching, Performance Management, Credit Cards, Petroleum, Outsourcing, Change Management, Strategy, Training, Management, Leadership, CRM, Recruiting, Start-ups, Risk Management, Call Centers, Strategic Planning, Banking, Business Analysis, Financial Services, Loans, Portfolio Management, Customer Experience, Analysis, Talent Management, Analytics, Relationship Management, Executive Management, Financial Analysis, Business Development, Finance, Team Leadership, Management Consulting, Financial Risk, Business Strategy, Mergers & Acquisitions, Credit Risk, Team Management
Education
University of Colorado Boulder 1986 — 1988
BS
University of Phoenix 1998 — 2000
MBA
University of Montana
Home July 2001 - Present
The Results Companies March 2013 - February 2015
M & M Store January 2001 - July 2001
Aerial Machine & Tool Corp August 2000 - October 2000
Mr. G's Stores November 1999 - June 2000
S & S Food Mart May 1998 - October 1999
Skills
Teaching, Leadership Development, Non-profits, Public Speaking, Microsoft Word, Microsoft Office, Social Networking, PowerPoint, Research, Outlook, Time Management, Volunteer Management, Staff Development, Curriculum Development, Facebook, Negotiation, Management, New Business Development, Program Management, Team Leadership, Customer Service, Teamwork, Team Building, Community Outreach, Training, English, Higher Education, Social Media, Access, Curriculum Design, Coaching, Fundraising, Social Media Marketing, Supervisory Skills, Resume Writing, Marketing Communications, Editing, Event Planning, Marketing, Budgets, Leadership, Strategic Planning, Blogging, Nonprofits, Project Planning, Recruiting, Customer Satisfaction, Sales, Grant Writing, Event Management
Education
DeVry UniversityOnline 2011 — 2012
Bachelor's; Bachelor's. My, Criminal Justice
DeVry University Online 2010 — 2012
BS, Criminal Justice
Kaplan University 2008 — 2010
BS, Criminal Justice
Patrick Henry Community College 2001 — 2005
AAS, Administrative Support Technology
Patrick Henry Community College 2001 — 2003
Associate; Associate Degree, Applied Science; Administrative Support Technology
The 2Fairy - Xero Hour, Inc. April 2014 - Present
Fusion Contact Centers, LLC June 2013 - March 2014
The Results Companies March 2008 - June 2013
HyperQuality January 2007 - February 2008
DialAmerica August 1995 - January 2007
Skills
Client Liaison, Account Management, Private Client Services, Call Center, Teleservices, Vendor Relationships, Vendor Management, Project Management, Program Management, Customer Experience, Call Centers, Workforce Management, CRM, Customer Retention, Customer Satisfaction, Management, Private Clients, Operations Management, Leadership, Strategy, Relationship Management, Inbound Marketing, Contact Centers, Outsourcing, Analysis
Education
The University of Georgia 1993 — 1996
The Results Companies Admissions AdvisorDeVry UniversityJuly 2011 - Present
Safer Foundation September 2010 - July 2011
Safer Foundation August 2009 - September 2010
Safer Foundation March 2006 - June 2008
HR Imaging Inc June 2005 - March 2006
Southern Illinois University Carbondale June 2003 - May 2005
Boys and Girls Clubs of Chicago Office of Job Employment Services April 2001 - January 2002
Skills
Admissions, Higher Education, Student Affairs, Academic Advising, Adult Education, Enrollment Management, Student Recruiting, Student Development, Student Financial Aid, Career Counseling, Resume Writing, Staff Development, Campus, Distance Learning, Retaining Customers, Time Management, Community Outreach, Leadership, Conflict Resolution, Program Development, Research, Grant Writing
Education
DeVry University’s Keller School of Management 2012 — 2012
Masters, Business Administration; Project Management
Southern Illinois University, Carbondale 1999 — 2005
Bachelors of Arts, History
The Results Companies June 2015 - Present
Reliance Globalcom June 2009 - December 2013
Sutherland Global Services September 2006 - June 2009
Skills
ITIL v3 Foundations..., IT Service Management, PRINCE2, ITIL, Managed Services, Service Delivery, Service Management, Sla, Team Management, Vendor Management, BPO, Telecommunications, Management, SLA
Education
Cardinal Gracias High School, Mumbai
Mumbai University
Bachelor's degree
San Diego Habitat for Humanity April 2015 - Present
The Results Companies November 2013 - March 2015
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, QuickBooks, Pastoral Theology, Catholic Theology, Customer Relations, Technical Support, Sales, Bookkeeping, Hotel Management, Professional Phone..., Organization Skills, Teaching, Youth Ministry, Pastoral Counseling, Customer Experience, Customer Satisfaction, Management, Training, Process Improvement, Leadership
Education
Saint Meinrad Seminary and School of Theology 1982 — 1986
Master’s Degree, Theological and Ministerial Studies
Washburn University 1977 — 1982
Bachelor's Degree, Business/Managerial Economics
The Results Companies May 2012 - Present
Skills
BPO, Performance Management, Workforce Management, Call Center, Training Delivery, Customer Experience, Customer Satisfaction, Process Improvement, Vendor Management, Business Process..., Quality Assurance, Call Centers, Training, Contact Centers, Employee Training, Team Management, Coaching, Call Center Development, Soft Skills, Customer Retention
Education
University of Houston
The Results Companies March 2014 - Present
Cracker Barrel August 2013 - March 2014
Walmart June 2011 - January 2014
Little caesers October 2008 - May 2009
Skills
Cashiering, Merchandising, Retail, Retail Sales, Loss Prevention, Store Management, Visual Merchandising, Inventory Management, Store Operations, Customer Service, Inventory Control, Time Management, Cash Register, Customer Satisfaction, Sales, Data Entry, Shrinkage, Customer Experience, Customer Retention
Education
Stevens Henager College 2011 — 2013
Associate's degree, Business, Management, Marketing, and Related Support Services
Timpview High School 2002 — 2007
high school diploma, General education
The Results Companies August 2009 - January 2015
Overstock.com September 2006 - April 2007
Sento June 2004 - September 2006
Skills
BPO, Call Center, Workforce Management, Contact Centers, Call Centers, Customer Experience, Call Center Development, Outsourcing, Avaya, Inbound Marketing
Education
The Art Institute of Salt Lake City
Photography, 3.8
The Results Companies 2013 - Present
Skills
Critical Thinking, Training, Creative Writing, Leadership, Customer Experience, Customer Satisfaction, Research, Organization, Team Leadership, Time Management
Education
Texas A&M University-Corpus Christi
The Results Companies April 2010 - September 2012
The Results Companies April 2009 - March 2010
Universidad de Sonora April 2005 - December 2008
Fry's Food and Drug September 2001 - May 2003
Skills
Bilingual-English/Spanis..., Computer Hardware, Computer Science, Computer Repair, Information Technology, Management, Computer Maintenance, Computer Network..., Information Systems, Network Administration, IT Operations, IT Management, IT Strategy, IT Solutions, IT Recruitment
Education
Universidad de Sonora 2003 — 2008
Bachelor of computer science, Information Technology
The Results Companies April 2013 - June 2013
Convergys September 2012 - December 2012
Opinionology February 2012 - March 2012
Opinion Dynamics November 2011 - January 2012
Hampton Inn Hotel June 2011 - September 2011
Results Of Provo November 2010 - January 2011
Subway July 2005 - June 2006
Skills
Microsoft Excel, PowerPoint, Event Planning, Microsoft Word, Customer Service, Marketing, Hospitality, Microsoft Office, Public Speaking, Revenue Analysis, Hospitality Industry, Research, Front Office, Hospitality Management, Event Management, Sales, Training, Leadership
Education
Provo College-Provo 2008 — 2010
Associate of Arts (A.A.), Graphic Arts, 2.0
Timpanogos High School 2002 — 2005
High School Diploma, Computers, Child Care, Video Creations, B
The Results Companies August 2011 - Present
Toyota of Berkeley October 2006 - Present
Toyota of Berkeley October 2006 - May 2010
Skills
Sales, Product Development, Sales Process, Marketing Strategy, Sales Management, Business Development, New Business Development, Account Management, Customer Satisfaction, Team Building, Selling, Negotiation, Cross-functional Team...
Education
University of California, Berkeley 2003 — 2006
Mechanical Engineering
Sears Holdings Corporation October 2013 - Present
MCA March 2013 - Present
Avon December 2011 - September 2013
The Results Companies May 2013 - August 2013
RadioShack May 2009 - February 2010
Walgreens April 2007 - June 2008
Skills
Sales, Direct Sales, Retail, Marketing, Merchandising, Customer Service, Marketing Strategy, Sales Management, Advertising, Social Networking, Social Media Marketing, Social Media, Cosmetics, Event Planning, Fashion, Time Management
Education
Pensacola State College 2002 — 2003
Liberal Arts and Sciences/Liberal Studies
Polk Community College 1999 — 2000
Psychology
Lake Wales Senior High School 1995 — 1999
Diploma, All General
Faces Human Capital Management July 2015 - Present
Diversified Human Resources October 2014 - July 2015
Insperity October 2012 - September 2014
Five Rings Financial August 2010 - October 2012
The Results Companies September 2009 - February 2011
HSBC March 2005 - March 2009
J. Kelly @ Associates 2004 - March 2005
TPG TeleManagement October 2003 - August 2004
Merrill Lynch July 1994 - October 2003
Skills
Sales, Customer Service, Customer Acquisition, Customer Engagement, Telemarketing, Call Center..., Call center start-up, Leadership Development, Lead Generation, Vendor Management, Third Party Vendor..., Direct Sales, Financial Services, Call Centers, CRM, Outsourcing, Management, Telecommunications, Leadership, Customer Retention, Training, Sales Process, B2B, Customer Experience, Business Development, Strategy, Program Management, Human Resources, Customer Satisfaction, Marketing, Budgets, Contract Negotiation, Analysis, Business Intelligence, Project Management, Consulting, Process Improvement, Account Management, BPO, Workforce Management, Mergers & Acquisitions, Recruiting, Cross-functional Team..., Six Sigma, Salesforce.com, Team Building, Performance Management, Small Business, Employee Benefits, Strategic Planning
Education
Temple University 1989 — 1993
Communication, General
South Brunswick High School 1985 — 1989
Zions Bancorporation October 2014 - Present
Zions Bancorporation November 2010 - October 2014
eBay May 2007 - November 2010
The Results Companies July 2009 - February 2010
Teleperformance May 2004 - May 2007
Skills
Influencer Training, Crucial Conversations..., Discover Leadership..., Targeted Selection..., Avaya, Management, Active Directory, Call Center, Customer Experience, Contact Centers, Call Center Development, Process Improvement, Customer Satisfaction, Outsourcing, BPO, Vendor Management, Performance Management, Inbound Marketing, Capacity Planning, Operations Management, Forecasting, Workforce Management, Workforce Planning, Centra Symposium, Strategic Planning, Scheduling Tools, Performance Reporting, Customer Service, IEX Total View, Blue Pumpkin, eWFM, Real Time Monitoring, Real Time Reports, Active Directory..., Call Centers, Analysis, Leadership, Strategy, Contact Center..., Customer Retention, Process Scheduler, ACD, Analytics, Avaya Technologies, Team Leadership, CRM, Quality Assurance, Business Process..., Business Analysis, Team Management
Education
Western Governors University 2012 — 2015
Master of Business Administration (MBA), IT Managment
University of Utah 2008 — 2010
Bachelor of Science, Psychology
Salt Lake Community College 2006 — 2008
Associate of Science, Psychology
Casting Extras! February 2015 - September 2015
Advantage Sales & Marketing February 2014 - March 2015
Light Lyre Films July 2014 - August 2014
The Results Companies March 2013 - March 2014
Aethercon 2014 - 2014
Allied Staffing April 2012 - April 2013
Taco Bell August 2012 - February 2013
Jason's Deli March 2012 - July 2012
Zingo Atlanta May 2011 - September 2011
One Stop Productions February 2011 - May 2011
Skills
Writing, Books, Promoting, Call Center, Photoshop, Customer Service, Production, Video, A+ Certified, CompTIA Network+..., Adobe Acrobat, Management, Publishing, Entrepreneurship, Social Networking, Call Centers, Social Media, Blogging, Marketing
Education
Private Research 1979 — 2019
Master
Adobe ACE 2011 — 2011
Adobe Acrobat 9 Professional
CompTIA 2011 — 2011
Network + Certification
University of Kansas 1998 — 2000
Some College
CompTIA 1998 — 1998
A+ Computer Certification
Lawrence High School 1995 — 1998
Diploma
Dollar General August 2014 - Present
All about kids n pets September 2013 - August 2014
The Results Companies April 2011 - May 2012
First Data Corporation August 2005 - September 2010
Jackson County Sheriff's Department June 1996 - October 1998
Skills
Customer Experience, Direct Sales, Sales, Experienced Trainer, Operating Systems, Windows, Microsoft Word, Microsoft Excel, PowerPoint, Problem Solving, Office Management, Administrative..., Office Administration, Fast Learner, Highly detail oriented, Customer Success, Security Clearance, Clerical Skills, Clerical, Clerks, Supervising, Management, Sales Management, Personnel Management, Data Entry, Call Center, Phone Skills, Phone Etiquette, Windows Phone, Answering Phones, Heavy Phones, Multi-line Phone, Teller Operations, loan processing, Money, Banking, People Skills, People-oriented, PeopleSoft, Customer Satisfaction, Customer Retention, Customer Service, Customer Insight, Customer Oriented, Cashiering, Up-selling, Employee Training, Hands-on Training, Retail Banking, Retail Sales
Education
Saint Leo University 2000 — 2015
Bachelor's degree, Criminal Justice/Police Science, 3.4
Oregon Institute of Technology 1989 — 1995
Associate of Science (A.S.), Accounting and Business/Management, 3.75
Computerized Assessments & Learning, LLC August 2015 - Present
General Dynamics Information Technology March 2014 - Present
The Results Companies May 2013 - February 2014
University of Kansas (Study Abroad) August 2011 - December 2012
OnMedia May 2012 - August 2012
Office Depot September 2010 - February 2011
Midwest Connections January 2009 - August 2009
Skills
Experienced in..., Skills in Adobe..., Experienced in HRIS..., Microsoft Excel, Access, InDesign, PowerPoint, Microsoft Word, Recruiting, Human Resources, Time Management, Social Networking, Facebook, Management, Interviews, Sourcing, Sales, Customer Service, Employee Relations, Leadership, Customer Satisfaction
Education
University of Kansas 2009 — 2012
Bachelors of Science, Business Administration, Human Resources, 3.66 GPA
University of Wollongong 2011 — 2011
None
The Results Companies October 2011 - Present
Skills
Microsoft Word, Recruiting, Training, Call Centers, Customer Service, Leadership, Management, Coaching, Interviews, Technical Recruiting, Sourcing, Employee Training, Talent Acquisition, Microsoft Excel, PowerPoint, Sales, Public Speaking, Time Management, Marketing, Social Media, Social Networking, Event Planning, Research
Education
Texas A&M University-Corpus Christi 2006 — 2011
Bachelor's Degree, Biomedical Sciences, General, 4.0 GPA
Mary Carroll High School 2003 — 2006
High School Diploma, Distinguished Honor Graduate
TMX Finance August 2012 - Present
Professional Networks, Inc. September 2011 - April 2012
Dish Network March 2009 - September 2011
The Results Companies January 2007 - March 2009
Skills
Accounting, Human Resources, Microsoft Office, Kronos, Peachtree, Photoshop, Adobe Acrobat, Financial Reporting, Strategic Financial..., Emotional Intelligence, Sales Management, Account Management, Operations Management, Program Management, Event Management, Communication, Quality Assurance, Telecommunications, CMS, QuickBooks, Call Centers, Troubleshooting, Leadership, Training, Management, Team Building, Recruiting, Coaching, Customer Satisfaction
Education
University of Kentucky 2002 — 2003
Business Administration and Management, General
Grayson County High School 1999 — 2002
Advanced Studies Diploma
Wytheville Community College 1998 — 2002
Grayson County High School
Grayson County High School
Humana November 2014 - Present
Watson Clinic LLP August 2014 - October 2014
Peace River Center for Personal Development, Inc. September 2013 - August 2014
Capital One June 2012 - September 2013
The Results Companies November 2011 - March 2012
Sutherland Global Services March 2009 - July 2010
Finger Lakes Answering Service July 2005 - February 2009
Home Depot October 2004 - May 2005
ICT Group January 2003 - June 2004
John J Jerue Truck Brokers October 2001 - October 2002
Skills
Call Center, Customer Service, Sales, Customer Retention, Troubleshooting, Accounts Payable, Accounts Receivable, Invoicing, Technical Support, Customer Satisfaction, Customer Experience, Microsoft Office, Data Entry, Microsoft Excel, Outlook, Quality Assurance, Microsoft Word, Team Leadership, Training, Teamwork, PowerPoint, Telephone Skills, Access, Software Documentation, Management, Account Management, Leadership, Time Management, OS X, Team Building, Project Management, System Administration, Data Analysis, Coaching, Team Management, Operations Management, IT Operations, Windows 7, Public Health, Public Health Education, Public Health Emergency..., HIV prevention, Call Centers, Conflict Resolution, Healthcare, Office Administration, Technical Writing, Cold Calling, Office Management, Team-oriented
Education
Walden University 2014 — 2016
Masters of Public Health, Public Health
University of South Florida 2011 — 2013
Bachelor of Science (B.S.), Public Health
Polk Community College 2008 — 2010
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Lakeland High School 1999 — 2000
High School Diploma, GED
The Results Companies December 2012 - Present
The Results Companies April 2011 - December 2012
APAC Customer Services June 2009 - February 2011
Promark Research Corporation 2008 - 2009
Skills
Workforce Management, Call Center Development, Contact Centers, Call Centers, Customer Experience, BPO, Telemarketing, Customer Service, Inbound Marketing, Process Improvement, Vendor Management
Education
Sam Houston State University 2004 — 2009
Bachelor of Fine Arts (BFA), Theatre/Theater
Five Star Franchising March 2015 - Present
SOS Employment Group, now Elwood Staffing October 2014 - March 2015
Frontier Communications July 2014 - October 2014
Express Employment Professionals December 2013 - July 2014
The Results Companies January 2012 - December 2013
Express Employment Professionals October 2011 - January 2012
Walmart July 2008 - September 2011
Skills
Customer Service, Sales, Management, Leadership, Retail, Microsoft Excel, Manufacturing, Time Management, Team Leadership, Account Management, Microsoft Word, Customer Satisfaction
Education
Utah Valley University 2008 — 2011
Bachelor of Science, Business Management
Snow College 2006 — 2008
Associate in Applied Science, Business Management
Garden of Life November 2013 - Present
NGP February 2013 - Present
The Results Companies June 2009 - December 2012
ACCENT Marketing 2000 - June 2009
Skills
Call Center, Call Center Development, Outsourcing, Customer Experience, Inbound Marketing, Workforce Management, BPO, Customer Satisfaction, Telemarketing, Management, Contact Centers, Call Centers, Vendor Management, Customer Retention, Recruiting, Team Building, Account Management, Avaya, CRM, Leadership, Coaching, Performance Management, Lead Generation, Business Process..., Sales Management, Process Improvement, Training, Program Management, Telecommunications, Quality Assurance, Offshoring, Operations Management, Service Delivery, Team Management, Project Management, Cross-functional Team..., Business Development, Time Management, Team Leadership, Salesforce.com, Forecasting, Strategy, Relationship Management, Analytics, Sales Operations, Outsourcing Management, Employee Training, IVR, Budgets, Customer Service
Education
University of South Florida 1995 — 1998
B.S., Biology
Stetson University 1993 — 1995
Pre-Medicine/Pre-Medical Studies
The Results Companies May 2015 - Present
MoneyGram International September 2003 - April 2015
Protocol Marketing 2002 - 2003
APAC Customer Services 1993 - 2002
Skills
BPO, Leadership, Relationship Management, Contact Centers, Change Management, Operations Management, Call Center, Business Process..., Account Management, Workforce Management, Customer Experience, Cross-functional Team..., Process Improvement, Call Centers, Vendor Management, Customer Service, Customer Satisfaction, Outsourcing, Customer Retention, Team Leadership, Banking, Business Analysis, Strategy, Management, Performance Management, Executive Management, Team Building, Strategic Planning, Financial Services, Product Management, Business Development, CRM, Program Management, Budgets, Team Management, Telecommunications, Training, Credit Cards, Call Center Development, Strategic Negotiations, Contract Negotiation
Education
University of Denver 2006 — 2012
Bachelor's degree, Business Administration, Management and Operations, Graduated with high honors
South Dakota State University 1988 — 1992
Harris-Lake Park High School 1984 — 1988
The Results Companies 2007 - Present
Results Marion September 2008 - March 2009
Results Duffield April 2008 - September 2008
Results Galax February 2007 - April 2008
Education
University of Kentucky 2002 — 2003
Clearview Capital January 2013 - Present
The Results Companies July 2011 - Present
OKS Group January 2007 - Present
Boardroom Associates January 2006 - Present
GCR Inc. March 2014 - October 2014
Emtec, Inc. 2006 - July 2013
RealLife HR 2003 - 2006
RewardsPlus 2003 - 2006
ICT Group 2001 - 2003
CDI 1997 - 2000
Skills
Business Development, Outsourcing, Entrepreneurship, Management, Start-ups, Investments, Financial Services, Management Consulting, Business Strategy, Marketing, Strategy, Mergers & Acquisitions, New Business Development, Strategic Partnerships, Leadership, Sales, CRM, SaaS
Education
The University of Chicago - Booth School of Business 1981 — 1983
MBA, Marketing & Finance, Beta Gamma Sigma
Union College 1974 — 1979
BS, Computer Science, magna cum laude
The Results Companies September 2013 - Present
Colonial Care Assisted Living August 2004 - October 2011
Wake Forest Baptist Health August 2002 - August 2004
Wake Forest Baptist Health June 2001 - August 2002
Skills
●Patient-oriented, ●Enthusiastic caregiver, ●Patient/family focused, ●Medical coding..., ●Competency in..., ●Medicaid familiarity, ●Psychiatric..., ●Superior..., ●HIPAA compliance, ●Microsoft Office..., ●Computerized charting..., ●Extensive medical..., ●..., ●Chart..., ●Medication..., ●Psych and mental..., ●Quick learner, ●Computer proficient, ●File/records..., ●Acute and..., Orthopedic, HIPAA, Healthcare Management, Hospitals, Home Care, Clinical Research, Medical Terminology, Medical Records
Education
Surry Community College 1998 — 1998
Certified Nursing Assistant 1, Certified Medicine Technician, Nursing
Surry Community College 2012 — 2013
Intermediate Microsoft Word, Excel, Powerpoint, and Internet Course, Word Processing
Elizabeth High School 1984 — 1988
Diploma, Acedemic
Occasional Flavors May 2013 - Present
Williams & Gibson Residence 2011 - Present
Kings Grant Retirement Community May 2014 - November 2014
Blue Ridge Rehabilitation Center December 2013 - March 2014
STARTEK March 2010 - July 2011
The Results Companies March 2009 - March 2010
GSI Commerce August 2007 - March 2009
Skills
Management, Customer Service
Education
Patrick Henry Community College
Bachelor of Business Administration (B.B.A.), Medical Office Management/Administration
The Results Companies November 2007 - Present
Guildford County School February 2003 - July 2007
Bright Beginnings Preschool October 1998 - January 2003
Skills
Employee Training, Microsoft Office, Customer Service, Android, Compliance, Classroom, HIPAA, Interviews, Internet, Knowledge Management, Key Performance..., K-12, Social Media, Social Networking, Office Management, Quality Assurance, Tutoring, Typing, Creative Writing, Microsoft Word, Windows, Youth Mentoring, Youth Development, Learning Management, Call Centers, Training Delivery, Leadership Development, Leadership, Customer Experience
Education
University of Phoenix 2007 — 2009
Master of Arts (M.A.), Curriculum and Instruction
Lee's McCrae College 2001 — 2003
Bachelor of Applied Science (B.A.Sc.), Education
The Results Companies August 2014 - Present
Skills
Call Centers
Education
Paris Junior College 2012 — 2014
In progress for an Associates, Criminal Justice and Corrections
The Results Companies January 2015 - Present
Campbell Soup Company February 2011 - October 2013
KBR August 2008 - July 2009
Walmart October 2005 - May 2006
Skills
Computer Hardware, Network Administration, Wireless Networking, Computer Repair, Microsoft Office, Windows Server 2003, Windows 7, Windows XP Professional, Software Installation, Software Implementation, Hardware, Laptops, Networking, Desktop Computers, Customer Service, Troubleshooting, System Administration, Electronics, Windows, Active Directory
Education
Paris Junior College 2009 — 2011
Associate of Arts and Sciences (AAS), Computer Networking
Paris Junior College 2009 — 2011
Associate of Arts and Sciences (A.A.S.), Computer Systems Networking and Telecommunications
Laurus International July 2014 - Present
Laurus International June 2012 - July 2014
Nearshore Teleservices June 2006 - April 2012
universidad apec September 2010 - March 2012
The Results Companies 2008 - 2009
Cynergy Data January 2005 - July 2005
Ministerio de Turismo República Dominicana February 2001 - March 2005
Torres y Asociados June 2004 - November 2004
Hernandez Madera y Asociados February 2004 - May 2004
Skills
Social Media Marketing, Call Center, Strategic Planning, Customer Service, Microsoft Office, Customer Retention, Account Management, Call Centers, Coaching, Customer Experience, Telemarketing, Team Building, Sales Management, Customer Satisfaction, Project Management, Process Improvement, Workforce Management, Quality Assurance, Team Leadership, PowerPoint, Microsoft Excel, Operations Management, Data Analysis, Inbound Marketing, Contact Centers, CRM, Leadership, Sales, Management, Training, Call Center Development, Negotiation, Employee Training, Team Management, Recruiting, Outsourcing, Program Management, Lead Generation, Direct Sales, Performance Management, Change Management, BPO, Avaya, Marketing Strategy, Spanish, Vendor Management, Online Advertising, Advertising, B2B, Telecommunications
Education
Universidad APEC 2003 — 2010
Licentiate degree, Marketing/Marketing Management, General
Colegio San Francisco de Asís
The Results Companies January 2015 - Present
CEFCO Convenience Stores January 2013 - January 2015
Kimberly Clark Corp 2011 - 2012
TCIM May 2008 - March 2011
Skills
Microsoft Office, Sales, Customer Service
Education
Paris Junior College
Associate of Science (AS), Social Work
The Results Companies 2012 - 2014
The Results Companies 2006 - 2012
ACCENT Marketing January 2005 - November 2006
Walt Disney World 2004 - 2005
Sprint 1999 - 2004
Sprint 1997 - 1998
Sprint 1995 - 1997
Skills
Vendor Management, Team Building, Customer Retention, Operations Management, Business Process..., Workforce Management, Call Center, Process Improvement, Customer Experience, Executive Management, CRM, Call Centers, Outsourcing, Leadership, Account Management, Analytics, Training, Team Management, Project Management, Customer Satisfaction, Management, Customer Service, Cross-functional Team..., BPO, Contact Centers, Human Resources, Coaching, Sales, Quality Assurance, Program Management, Call Center Development, Strategy, Performance Management, Telecommunications
Education
University of Kansas 1991 — 1995
Bachelor of Science (B.S.), Business
Payless ShoeSource October 2014 - April 2015
The Results Companies August 2013 - 2014
Billy Bob's Western Wear January 2013 - August 2013
Sinton Independent School District January 2013 - August 2013
Whataburger February 2012 - January 2013
Skills
Customer Service, Strong problem solving..., Persuasive Speaker, Strong tasking and..., Exceptional work flow..., Adheres to customer...
Education
Texas A&M University-Corpus Christi 2012 — 2014
Not finished, Psychology, Sophomore
Odem High School 2009 — 2013
High School
Unemployed and looking for work in Telecommunications August 2015 - Present
The Results Companies December 2014 - August 2015
The Results Companies June 2014 - August 2015
The Results Companies September 2013 - August 2015
Education
University of Phoenix 2008 — 2010
Associate's degree, Health/Health Care Administration/Management
The Results Companies June 2014 - Present
General Dynamics Information Technologies December 2007 - April 2014
General Dynamics Information Technologies April 2013 - November 2013
Skills
Team Leadership, Call Centers, Process Improvement, Customer Service, Program Management, Project Management, Management, Training, Customer Satisfaction, Quality Assurance, Microsoft Office, Software Documentation, Troubleshooting, Access, Leadership, Technical Support, Coaching
Education
The University of Kansas 1997 — 2004
Bachelor's degree, Communication and Media Studies
The Results Companies July 2013 - Present
The Results Companies January 2012 - July 2013
The Results Companies January 2008 - December 2012
Skills
Training, Call Centers, BPO, Customer Experience, Operations Management, Call Center Development, Workforce Management, Contact Centers, Performance Management, Customer Satisfaction, Telemarketing, Team Management, Inbound Marketing, Customer Retention, Coaching, Outsourcing, Customer Service, Microsoft Office, Employee Engagement, Team Leadership, Training Delivery, Vendor Management, Call Center, Process Improvement, Microsoft Excel, Sales, Six Sigma, Six Thinking Hats, Curriculum Design, Curriculum Development, Curriculum Innovation, Curriculum Assessment, Retention Programs
Education
The University of South Dakota 2002 — 2006
BA, Public Relations/ English
Iowa Lakes Community College
AA, Sales and Marketing
The Results Companies July 2011 - Present
Skills
Oral and Written..., Motivated self-starter, Data Input, Easily Adaptable, Problem solver
Education
The Art Institute of Salt Lake City 2013 — 2017
Digital Filmaking and Video Production
Burger King April 2013 - August 2013
The Results Companies 2012 - 2012
Mcdonald's 2010 - 2011
Teleperformance, 2008 - 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Outlook, Photoshop, Public Speaking, Blogging, QuickBooks, Accounting, Budgets, Negotiation, Teamwork, Strategic Planning, Data Entry, Administration, Team Building, Retail
Education
Provo College-Provo 2013 — 2014
Office and Administration Diploma, Office and Adimistration
Snow College, Ephraim UT 2002 — 2003
1 year of college completed, Construction Management
MODERE 2013 - Present
Freelance December 2009 - Present
The Results Companies September 2011 - December 2013
DirectPointe January 2011 - September 2011
The Results Companies January 2009 - September 2011
Skills
Servers, Windows Server, Microsoft Exchange, Active Directory, Virtualization, DHCP, Technical Support, Call Centers, CCNA, System Administration, VMware ESX, VPN, Windows, Computer Hardware, Process Improvement, Network Administration, Network Design, IT Operations, Windows 7, Troubleshooting, DNS, VMware, TCP/IP, Switches, Disaster Recovery, Networking, Avaya, Network Security, IT Management, Cisco Technologies, Operating Systems, Vendor Management, Routers, Microsoft SQL Server, Group Policy, IIS, Information Technology, Help Desk Support, Security, Wireless Networking, Call Center, Firewalls, Windows Server 2008, Distributed File Systems, Exchange Server, Data Center, Avaya Technologies
Education
University of Phoenix 2011 — 2013
Master's degree, Information Systems, 3.67 GPA
University of Phoenix 2007 — 2011
B.S, IT - Networking and Telecommunications, 3.89 GPA
CNO Financial Group August 2013 - Present
The Results Companies May 2010 - July 2013
Adecco Group February 2009 - April 2010
AppleOne August 2005 - December 2008
Executive Search USA, Inc November 1998 - August 2005
Skills
CRM, Strategy, Recruiting, Management, Performance Management, Executive Management, Time Management, Workforce Management, Call Centers, Sales Presentations, BPO, Sales, Vendor Management, Onboarding, Hiring, Sales Management, Technical Recruiting, Insurance, Cold Calling, Business Planning, Talent Management, Talent Acquisition, Employee Relations, Process Improvement, Outsourcing, Human Resources, Enterprise Software, HRIS, Operations Management, Public Speaking, Networking, Training, Corporate Recruiting
Education
University of Nevada-Las Vegas 1991 — 1995
Bachelor’s Science Degree, Business/ Hospitality Management
The Results Companies September 2011 - Present
The Results Companies December 2010 - November 2011
Results Companies September 2006 - November 2010
Gold Canyon Candle 2002 - 2008
Harte Hanks Market Intelligence 1999 - 2002
Ziff-Davis Market Intelligence 1991 - 2002
Harte-Hanks Data Technologies 1998 - 1999
Harte-Hanks Data Technologies 1997 - 1998
Harte-Hanks Data Technologies 1995 - 1997
Skills
Call Center, Workforce Management, Call Center Development, Customer Experience, Customer Satisfaction, Call Centers, Contact Centers, Avaya, Vendor Management, Program Management, Sales, Quality Assurance, BPO, Analysis, Training, Technical Support, Business Intelligence, Operations Management, Customer Service, Telemarketing, Business Analysis, Leadership, Performance Management, Databases, Customer Retention, Management, Software Development, Business Process..., Product Management, Outsourcing, CRM, Lead Generation, Telecommunications, Process Improvement, Team Leadership
Education
University of Phoenix 1998 — 2000
Information Systems
The Results Companies May 2014 - Present
The Results Companies May 2013 - June 2014
The Results Companies March 2011 - May 2013
The Results Companies February 2007 - February 2011
Global Response February 2004 - February 2007
Motorola Mobility March 2001 - February 2004
Skills
Customer Satisfaction, Call Center, Workforce Management, BPO, Customer Retention, Vendor Management, Customer Experience, Contact Centers, Inbound Marketing, Operations Management, Performance Management, Call Centers, Leadership, Telemarketing, Training, Recruiting, Quality Assurance, Coaching, Management, Outsourcing, Account Management, Program Management, Team Building, Process Improvement, Call Center Development, Six Sigma, Project Management, Business Process..., Team Management, CRM, Employee Training, Telecommunications, Team Leadership, Business Development, Avaya, Human Resources, Cross-functional Team..., Forecasting, Employee Engagement, Strategy, Lead Generation, Salesforce.com, Change Management, Sales, Sales Operations, Analytics, Business Analysis, Relationship Management, Analysis, Outsourcing Management
Education
University of Central Florida
GDF SUEZ April 2013 - Present
APAC Customer Services March 2012 - April 2013
APAC Customer Services March 2010 - April 2013
d/b/a MarketSolutions1 March 2009 - April 2010
The Results Companies May 2008 - February 2009
The Results Companies September 2006 - May 2008
Spherion/ClientLogic January 2004 - September 2006
Total Outsource Marketing Group July 2001 - December 2003
AT&T December 1999 - June 2001
AT&T February 1998 - November 1999
Skills
BPO, Workforce Management, Call Center, Outsourcing, Inbound Marketing, Contact Centers, Customer Experience, Call Center Development, Customer Satisfaction, Vendor Management, Operations Management, Customer Retention, Performance Management, Process Improvement, Account Management, Lead Generation, Coaching, Telecommunications, Call Centers, Leadership Development, Team Leadership, Business Development, Customer Service, Strategy, Training, Management, Program Management, Start-ups, Leadership
Education
Xavier University of Louisiana 1982 — 1986
B.A, Business Administration and Music Liberal Arts
University of Phoenix 1998 — 2001
MBA Studies, International Business
The Results Companies November 2012 - Present
Jiffy Lube March 2002 - September 2003
Home Choice August 1998 - January 2002
Skills
Management, Team Management, Training, Customer Service, Performance Management, Outsourcing, Process Improvement, Customer Satisfaction, Call Centers, Leadership, Recruiting, Vendor Management, BPO, Telecommunications, Analysis, Business Process..., Coaching, Operations Management, CRM
Education
Southern Methodist University 1994 — 1997
Associate of Arts and Sciences (A.A.S.), Radio, Television, and Digital Communication
The Results Companies July 2010 - Present
PRC October 2006 - July 2010
Lydian Technology Group 2005 - 2006
Mortgage Systems International 2003 - 2004
Worldspan 1996 - 2001
Skills
Vendor Management, Call Center, Outstanding..., Project Management, Outsourcing, SDLC, Process Improvement, Software Project...
Education
Southern Polytechnic State University
Computer Science
BPI Building Services October 2014 - August 2015
The Results Companies October 2013 - October 2014
TUFF SHED June 2007 - October 2012
Edward Jones July 2005 - December 2006
Ethical Insurance March 2003 - July 2005
Linux International December 2000 - July 2002
Hurricane Software Inc 2001 - 2002
Hurricane Software Inc 2001 - 2002
LinuxMall March 2000 - December 2000
CMP Media March 1995 - January 2000
Skills
Leadership, Marketing, Management, Budgets, Sales, Program Management, Analysis, Team Building, Project Management, Marketing Strategy, CRM, Account Management, Lean Management, Training Within Industry
Education
Kansas City KS Community College 2002 — 2005
AA
The University of Kansas 1988 — 1995
The Results Companies June 2014 - Present
The Results Companies November 2010 - June 2014
The Results Companies January 2010 - February 2011
The Results Companies July 2009 - January 2010
Teleperformance August 2005 - July 2009
TeleperformanceUSA / Argentina April 2003 - May 2005
Premier Support (Packard Bell / NEC) 1997 - 1999
Skills
Call Centers, Leadership, Management, Call Center, Performance Management, BPO, Outsourcing, Customer Experience, Contact Centers, Customer Service, Coaching, Offshoring, Avaya, Business Intelligence, Speech Analytics, Data Visualization, Operations Management, Vendor Management, Inbound Marketing, Process Improvement, Technical Support, Customer Satisfaction, Team Leadership, Customer Retention, Call Center Development, Team Building, Training, CRM, Business Process..., Team Management, Quality Assurance, Analysis, Telecommunications, Service Delivery, Telemarketing, Six Sigma, Program Management, Outsourcing Management, Account Management, Business Analysis, Key Performance..., Metrics, Business Development, Analytics, Workforce Management, Avaya Technologies
Education
Landmark Education 2007 — 2015
Salt Lake Community College 1996 — 1998
Mechanical Engineering, Mechanical Engineering
Skopos Financial February 2013 - Present
RGS Financial, Inc. September 2012 - February 2013
The Results Companies January 2012 - September 2012
Global Acceptance Credit Company 2011 - 2012
Firstsource Solutions Group USA 2008 - 2011
CreditAssist Financial Services 2007 - 2008
Washington Mutual Card Services February 2001 - December 2007
Brinks Home Security 1999 - 2001
MobileComm Communications 1996 - 1999
Skills
Call Center, Credit Cards, Vendor Management, Credit, Outsourcing, Operations Management, Process Improvement, BPO, Credit Risk, Banking, Analytics, Risk Management, Call Centers, Start-ups, Training, Financial Services, CRM, Leadership, Finance, Sales, Portfolio Management, Relationship Management, Executive Management, Customer Retention, Customer Service, Strategy, Payments, Management, Business Development, Customer Experience, Customer Satisfaction, Account Management, Forecasting, New Business Development, Business Process..., Team Leadership, Team Management, Loan Servicing, Business Analysis, Workforce Management, Team Building
Education
The University of Texas at Arlington
BS
TradeStation May 2013 - Present
The Results Companies May 2012 - May 2013
Equitrac Corporation June 2003 - November 2011
ICSAT November 2001 - June 2003
ISCAT 2001 - 2003
Cenetec May 2001 - October 2001
LocalBusiness.com September 2000 - May 2001
Skills
Talent Acquisition, Human Resources, Employee Benefits, Organizational..., Team Building, CRM, Leadership, Management, HRIS, Recruiting, Employee Relations, Onboarding, Project Management, Personnel Management, Performance Management, Vendor Management, Outlook, ADP Payroll
Education
The University of Georgia 1994 — 1999
Bachelor of Arts, English
Sutherland Global Services December 2014 - Present
ACCENT Marketing February 2014 - October 2014
The Results Companies September 2013 - January 2014
ACCENT Marketing June 2006 - August 2013
ACCENT Marketing September 2005 - June 2006
McIntosh & Associates May 2004 - September 2005
APAC Customer Services July 1998 - November 2003
First Data Corporation 1988 - 1995
Skills
Call Center, Contact Center, Customer Relations, Telecommunications, Customer Service, Employee Relations, Process Improvement, Contact Centers, Call Centers, Outsourcing, Quality Assurance, Leadership, Coaching, BPO, Leadership Development, Management, Customer Experience, Performance Management, Project Management, Operations Management, CRM, Sales, Vendor Management, Customer Satisfaction, Team Building, Team Leadership, Recruiting, Cross-functional Team..., Workforce Management, Human Resources, SDLC, Employee Training, Customer Retention, Training, Program Management, B2B, Account Management, Business Process..., Consulting, Strategy, Change Management, Call Center Development, Telemarketing, Inbound Marketing, Budgets, Team Management, Multi-channel Marketing
Education
University of Illinois at Champaign-Urbana 1969 — 1973
BS, Communications
University of Illinois at Urbana-Champaign
The Results Companies June 2014 - Present
The Results Companies December 2010 - June 2014
Barclaycard US April 2010 - December 2010
Barclaycard US September 2008 - April 2010
Access Group November 1994 - September 2008
Skills
Direct Marketing, Marketing Communications, Marketing Strategy, Vendor Management, Direct Mail, Email Marketing, Copywriting, Relationship Management, CRM, Account Management, Digital Marketing, Leadership, Project Management, Team Leadership, Strategic Planning, Marketing, Corporate Communications, Creative Direction, Management, Customer Retention, Cross-functional Team..., Graphic Design, Customer Experience, Integrated Marketing, Multi-channel Marketing, Business Development, Creative Strategy, Corporate Branding, Brand Management, Call Centers, Online Advertising, Online Marketing, Event Management, Customer Acquisition, Lead Generation, Budgets, Relationship Marketing, Social Media Marketing, Training, Segmentation, Strategic Partnerships, Strategy
Education
University of Delaware 1988 — 1992
Bachelor of Arts (B.A.), English Language and Literature, General
STARTEK May 2015 - Present
Fusion Contact Centers, LLC March 2013 - April 2015
The Results Companies August 2007 - February 2013
Technion Communications Corp 1999 - 2006
Marcom Technologies 1998 - 1999
Precision Response Corporation 1994 - 1998
Valasis 1985 - 1989
CUC 1985 - 1989
Skills
Outsourcing, Vendor Management, BPO, Call Center, Customer Experience, Workforce Management, Call Centers, Contact Centers, Inbound Marketing, Call Center Development, Process Improvement, Operations Management, New Business Development, Business Development, Sales, Customer Retention, Telemarketing, Customer Satisfaction, Offshoring, Lead Generation, Performance Management, Customer Acquisition, CRM, Outsourcing Management, P&L Management, Team Management, Strategic Partnerships, Business Process..., Account Management, Analytics, Strategy, Telecommunications, Relationship Management, Management, Leadership, Cross-functional Team...
Education
Sacred Heart University 1981 — 1985
Bachelor of Science (B.S.)
stamford catholic high school
Skopos Financial April 2012 - Present
The Results Companies July 2011 - May 2012
GLOBAL ACCEPTANCE CREDIT COMPANY January 2008 - July 2011
ASCENSION CAPITAL GROUP January 2005 - December 2006
Drive Financial Services September 2001 - January 2005
ACS January 2001 - September 2001
Capital One Auto Finance January 1996 - January 2001
Skills
Call Center, Process Improvement, Operations Management, Performance Management, Vendor Management, Risk Management, Team Building, Credit, Customer Satisfaction, Strategic Planning, Change Management, Training, Quality Assurance, Account Management, Coaching, Forecasting, Team Leadership, Financial Analysis, Sales, Business Development, Banking, Leadership, Call Centers, Customer Retention, Finance, Management, Outsourcing, CRM, Relationship Management, Team Management, New Business Development
Education
The University of Georgia 1991 — 1993
Business
Valdosta State University 1987 — 1991
Education Source May 2014 - Present
Education Online Services February 2013 - May 2014
Education Online Services August 2011 - February 2013
Education Online Services December 2009 - August 2011
The Results Companies February 2009 - November 2009
Results Technologies Inc January 2008 - February 2009
Charitable Aid Inc January 2001 - December 2007
Skills
BPO, Call Centers, Outsourcing, Vendor Management, Operations Management, Customer Experience, Process Improvement, Customer Satisfaction, Performance Management, Avaya, CRM, Customer Retention, Business Process..., Management, Quality Assurance, Call Center, Team Building, Team Leadership, Leadership, Strategy, Executive Management, Business Development, Coaching, Start-ups, Lead Generation, Team Management, Avaya Technologies
Education
Skagit Valley College
The Results Companies March 2015 - Present
Professional Referee Organization January 2008 - Present
Professional Soccer Referees Association (PSRA) January 2013 - Present
Chase July 2014 - March 2015
Rayonier April 2014 - July 2014
Deutsche Bank January 2014 - April 2014
Florida Blue March 2013 - June 2013
Bank of America October 2011 - April 2012
CFISOA January 2010 - January 2012
FC JAX Soccer November 2010 - August 2011
Skills
Program Management, Leadership, Management, Training, Strategic Planning, Project Management, Team Building, Team Leadership, Event Planning, CRM, Budgets, Public Speaking, Coaching, New Business Development, Process Improvement, Nonprofits, Time Management, Change Management, Start-ups, Analysis, Enterprise Software, Account Management, Cross-functional Team..., Business Analysis, Project Planning, Business Development, Event Management, Teamwork, Sports, Leadership Development, Strategy, Integration, Marketing, Access, Marketing Strategy, Operations Management, Sales, Contract Negotiation, Vendor Management, Business Strategy, Sports Management, Entrepreneurship, Organizational..., Budget, Innovation Development
Education
The Ohio State University 1988 — 1993
BS, Consumer Affairs
The Walt Disney Company February 2015 - Present
Convergys October 2014 - February 2015
The Results Companies 2010 - February 2014
The Results Companies 2007 - 2010
Sprint Nextel 2004 - 2007
Sprint 2002 - 2004
Sprint 2000 - 2002
Sprint 1997 - 1999
Walt Disney World 1994 - 1995
Skills
Outsourcing, CRM, Operations Management, Team Leadership, Vendor Management, Process Improvement, Management, Contact Centers, Workforce Management, Call Center, Performance Management, Analysis, Customer Experience, Leadership, Quality Assurance, Customer Satisfaction, Team Building, BPO, Inbound Marketing, Customer Service, Call Centers, Business Process..., Sales, Telemarketing, Training, Sales Management, Coaching, Team Management, Telecommunications, Account Management, Program Management, Project Management, Customer Retention, Strategy, Cross-functional Team..., Business Analysis, Integration, Service Delivery
Education
University of Kansas 1992 — 1996
Bachelor's degree
The Results Companies February 2008 - Present
Results Technologies 2008 - Present
FutureCall April 1997 - June 2003
Futurecall Inc 1997 - 2002
FutureCall Telemarketing 1997 - 2002
Education
University of Colorado Colorado Springs
B.A., Communications
The Results Companies March 2014 - December 2014
The Results Companies October 2013 - March 2014
Washburn University April 2010 - October 2012
Zurich Financial Services September 2003 - May 2009
Skills
Customer Relations, Outlook, PowerPoint, Word, Raisers Edge, SAP, Lotus Notes, Marketing Communications, Event Management, Event Planning, Corporate Events, Direct Marketing, Trade Shows, New Business Development, Travel Planning, Communication Training, Public Relations, Microsoft Word, Customer Service, Raiser's Edge, Fundraising, Integrated Marketing, Leadership, Management, Marketing, Sales, Social Media, Strategic Planning, Training, Account Management, Recruiting, Call Centers, Program Management, Advertising, Sales Management
Education
University of Oklahoma 1980 — 1984
Starwood Hotels & Resorts Worldwide, Inc. May 2013 - Present
DIRECTV April 2012 - April 2013
Bruckner Supply May 2011 - March 2012
The Results Companies February 2007 - March 2011
Mojave Unified School District July 2004 - June 2006
Skills
Call Center, Workforce Management, Avaya, Inbound Marketing, Customer Satisfaction, Process Improvement, Customer Experience, Contact Centers, Customer Service, Performance Management, Call Center Development, Active Directory, Telemarketing, Operations Management, Training, Windows Server, Quality Assurance, Technical Support, Troubleshooting, Telecommunications, CRM, Software Documentation, Team Leadership, Help Desk Support, Computer Hardware, Networking, Inventory Management, System Administration, Outlook, Windows XP, Wireless Networking, Routers, Computer Maintenance
Education
University of Phoenix 2009 — 2011
Associate of Arts in Information Technology / Networking
The Results Companies January 2015 - Present
Solstys Environmental March 2013 - October 2014
Teletech/USAA bank April 2012 - February 2013
McDonald's Corporation August 2011 - February 2012
InfoGroup April 2007 - June 2011
Skills
Account Management, Team Leadership, Microsoft Office, Customer Service, New Business Development, Team Building, Leadership, Salesforce.com, Contract Negotiation, Sales Management, Recruiting, Strategic Planning, Sales, Operations Management, Direct Sales
Education
University of Iowa 1978 — 1982
Bachelor of Arts (BA), COmmunications/Public Relations
The Results Companies 2009 - Present
PRC, LLC August 1995 - December 2009
Skills
Process Improvement, Vendor Management, Outsourcing, Analytics, Customer Experience, Call Centers, CRM, Program Management, BPO, Business Process..., Team Leadership, Customer Retention
Education
University of Florida
BS Business and Journalism, Advertising
The Results Companies May 2014 - Present
Xerox April 2012 - February 2014
Sykes Enterprises 2007 - April 2012
Eastman Kodak 2005 - 2007
Eastman Kodak 2003 - 2005
GE Capital 2001 - 2003
Xerox 2000 - 2001
Xerox 1999 - 2000
Xerox 1997 - 1999
Xerox 1992 - 1997
Skills
Program Management, Cross-functional Team..., Vendor Management, Outsourcing, Call Centers, Contract Negotiation, Supplier Negotiation, International Business, International Project..., Strategy, Management, Strategic Planning, Project Management, Leadership, Customer Satisfaction, Analysis, Telecommunications, Operations Management, SaaS, Account Management, Integration, Project Planning, Mergers & Acquisitions, Sales Management, Budgets, Customer Retention, Sales, CRM, Negotiation, Process Improvement, BPO, Business Process..., P&L Management, Marketing, Customer Experience, Contract Management
Education
University at Buffalo 1989 — 1991
MBA, Finance, Management Science
Rochester Institute of Technology 1984 — 1989
BS, Engineering
The Results Companies January 2013 - Present
CuraScript, Inc. An Express Scripts Co. September 2006 - May 2009
Walt Disney World May 2006 - June 2007
West Gate Resorts May 2005 - April 2006
Staffing Now January 2005 - January 2006
Colonial Lakes Healthcare April 2003 - April 2005
Skills
Accounts Receivable, Program Management, Medical Coding, Microsoft Excel, Medical Records, Leadership, Management, Analysis
Education
University of Phoenix 2010 — 2012
Accounting
Tech Institute
Associates of Science Degree, Medical Billing and Coding
Apria Healthcare February 2014 - Present
The Results Companies August 2012 - September 2013
Xerox January 2010 - July 2012
CDR Associates LLC January 2007 - January 2010
Xerox January 2006 - January 2007
Discover Financial Services January 1996 - January 2006
Skills
Call Center Development, BPO, Employee Relations, Call Center, Workforce Management, Leadership, Strategy, Call Centers, Strategic Planning, Outsourcing, Vendor Management, Management, Contact Centers, Training, Customer Experience, Inbound Marketing, Customer Retention
Education
University of Phoenix
Bachelors of Science, Business Management
Polk State College January 2014 - Present
The Results Companies October 2012 - February 2014
GEICO June 2010 - February 2011
Skills
Microsoft Word, Leadership, Management, PowerPoint, Budgets, Microsoft Excel, Outlook, Time Management, Data Entry, Sales, Customer Satisfaction, Public Speaking, Teamwork, Telephone Skills, Training, Access
Education
Polk State College 2013 — 2015
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
The Results Companies
Skills
Healthcare, Microsoft Office, Customer Service, Hospitals, Microsoft Excel, Microsoft Word, PowerPoint, Research, Public Speaking, Treatment, Strategic Planning, Medical Terminology, EMR, Supervisory Skills, Supervisory Experience, Account Management, Team Management, Human Resources, Government Reports, Access, Training, Process Improvement, Data Entry, Outlook
Education
National Business College Marinsville
Associates, Business Administration, Management and Operations
Patrick Henry Community College
*, Accounting and Business/Management
Ancestry.com August 2013 - Present
The Results Companies April 2012 - August 2013
Godfather's Pizza August 2008 - March 2012
Kim Kay's Tax Service May 2006 - August 2008
Skills
MPB certified typing..., Management Experience, Delivering Exceptional..., Knowledge of Microsoft..., Sales Experience, Multi Tasking, Server Maintenance, Servers, Management
Education
University of South Alabama 2006 — 2008
Associates, 3.5
The Results Companies October 2006 - Present
RGIS June 1998 - October 2006
Skills
CRM, Leadership, Management, Strategy, Change Management, Personnel Management, Outsourcing, Customer Service, Customer Experience, Business Process..., Customer Satisfaction, Vendor Management, Team Management, Performance Management, Process Improvement, BPO, Call Centers, Program Management, Workforce Management, Operations Management, Service Delivery, Quality Assurance, Business Process
Education
Radford University 1997 — 2001
Bachelor of Science (BS)
The Results Companies 2012 - 2012
Cash America Pawn November 2010 - August 2011
Skills
News Writing, Customer Satisfaction, Customer Insight, Telemarketing, Phone Etiquette, Patience, Typing, Sales, Report Writing, Organization
Education
Polk Community College 2011 — 2014
Associate of Arts and Sciences (AAS), Occupational Therapy/Therapist, 70
Auburndale Highschool 2004 — 2008
Diploma, senior
ModusLink October 2009 - February 2014
The Results Companies 2004 - 2009
Alphabet Academy, LLC 1997 - 2003
AVCO Financial Services, Leasing Division 1991 - 1997
Skills
Customer Satisfaction, Customer Service, Accounts Receivable, Time Management, Human Resources, Call Centers, Quality Assurance, Accounting, Invoicing, Accounts Payable, Data Entry, Outlook, Process Improvement, Inventory Management, Microsoft Excel, Microsoft Word, Administration, Management
Education
Salt Lake Community College 2002 — 2002
Certificate, Child Care and Support Services Management
The Results Companies January 2012 - Present
Education
Northwester High School, Palmyra, Illinois 1975 — 1979
The University of North Dakota
Dietary manager's cert., Foods, Nutrition, and Wellness Studies, General
Golden Touch Home Health July 2012 - Present
The Results Companies October 2012 - May 2013
Do Drop Inn November 2011 - April 2012
Skills
Sales, Microsoft Word, Typing, Multi Tasking, Motivation
Education
Patrick Henry Community College 2011 — 2012
Magna Vista High School 2007 — 2011
Faneuil Inc July 2012 - Present
The Results Companies October 2010 - February 2011
StarTek July 2007 - November 2010
Education
Patrick Henry Community College 2008 — 2014
Associate's degree, Business Administration and Management, General
Bassett High School 2004 — 2007
Advance Studies, High School/Secondary Diplomas and Certificates
The Results Companies July 2013 - Present
Ottawa University July 2011 - July 2012
Skills
Performance Management, Training, Recruiting, Human Resources, Customer Service, Employee Relations, Coaching, Leadership, Leadership Development, Microsoft Office, Management, Organizational..., Microsoft Excel, PowerPoint, Process Improvement, Employee Engagement, Call Centers, Microsoft Word, Team Leadership, Onboarding
Education
Ottawa University 2008 — 2013
Bachelor of Arts (BA), Music Performance, General
Great Plains Media Lawrence, KS September 2014 - Present
The Results Companies July 2013 - September 2014
Skills
Customer Service, Microsoft Office, Retail, Microsoft Word, PowerPoint, Management, Merchandising, Social Media, Marketing, Leadership
Education
The University of Kansas 2012 — 2014
Bachelor of Science (B.S.), Political Science and Government
Box Support September 2014 - Present
Box Support August 2014 - Present
The Results Companies March 2012 - March 2014
Education
Wichita State University 2006 — 2006
Salt Lake Community College 2002 — 2005
Associate's degree, General Studies
The Results Companies 2013 - 2014
Skills
Human Resources, Office Administration, Customer Service, Housekeeping, Nursing Assistant, Receptionist Duties, Cooking, Cashiering, Restaurant Management, Help Desk Support
Education
San Beda College 2009 — 2013
Bachelor of Applied Science (BASc), Major in Psychology
St. Scholastica's Academ- Marikina, Ph 1997 — 2009
The Results Companies August 2014 - Present
Education
University of Phoenix 2015 — 2017
Master of Business Administration (MBA)
University of Phoenix 2010 — 2014
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management