Experience
The Training Associates   January 2011 - Present
Texas Home Group Realtors  June 2004 - October 2010
Amegy Bank  October 1998 - January 2004

Skills
Training, Risk Management, CRM, Process Improvement, Management, Project Management, PMP, Business Process..., Program Management, Team Building, Training Delivery, Finance, Software Documentation, Financial Services, Account Management, Project Planning, Contract Negotiation, Mergers & Acquisitions, Business Process, Change Management, Portfolio Management, Analysis, Negotiation, Team Leadership, Business Analysis, Customer Service, Sales, Credit, Integration, Budgets, Real Estate, Banking, Recruiting, Loans, Compliance, Operations Management, Quality Assurance, Vendor Management, Cross-functional Team..., Relationship Management, Project Execution, Facilitation, G/L Reconciliations, System Implementations, Auditing, Internal Controls, Policies & Procedures, Regulatory Compliance, Marketing, Strategic Planning

Education
University of Phoenix
Bachelor of Applied Science (BASc), Business, Management, Marketing, and Related Support Services

National Association of Securities Dealers (NASD)   2002 — 2006

CertTest Training Center

Prepmasters   2012 — 2012

DCI   2000 — 2000

ESI International   1999 — 1999

Champions School of Real Estate   2001 — 2002

Experience
The Training Associates   October 2012 - Present
The Training Associates   February 2012 - December 2013
Morgan Stanley  September 2010 - February 2012
Morgan Stanley  April 2008 - September 2010
Oracle International Marketing   August 2006 - June 2007

Skills
Training Delivery, Change Management, Program Management, Training, Workshop Facilitation, Instructor-led Training, Project Management, Coaching, Leadership Development, E-Learning, Organizational..., Blended Learning, Team Building, Executive Coaching, Needs Analysis, Management Consulting, Employee Training, Leadership, Process Improvement, Management, Consulting, Human Resources

Education
Towson University   2003 — 2007
Bachelor of Science (B.S.), Psychology

North Shore High School

Experience
Self Employed  January 1981 - Present
Savage Services  August 2014 - June 2015
The Training Associates   January 2005 - June 2015
Mobile Tracking and Consulting Services   January 2011 - December 2014
Beck Automotive Commercial and Fleet   June 2014 - November 2014
Railway Services & Supply (AutoTrain)   January 1979 - January 1981
Chicago Tribune Companies   January 1976 - January 1979

Skills
Various IMS Systems, Qualified on 49 CFR..., Contract Management, Logistics, Operations Management, Transportation, Budgets, Freight, Contract Negotiation, Program Management, Management, New Business Development, Analysis, Rail, Procurement, Testing, Purchasing, Vehicle Fleet Management, Team Building, Inventory Management, Fleet Management, Railway, Public Transport, Transportation Planning, Process Scheduler, Project Planning, Negotiation, Transportation..., Construction, Human Resources, Supervisory Skills, Supply Chain, Logistics Management, Employee Training, Project Management, Quality Assurance, Training, Manufacturing, Business Development, CRM, Supply Chain Management, Shipping, Inspection, Process Improvement, Change Management, Warehousing, Pricing, Safety Management...

Education
Northwestern University   1962 — 1967
None, Accounting/Business

Millsaps College   1960 — 1962
None, Geology & Mathamatics

Bloom Township High School   1957 — 1960
Diploma, College Prep

Homewood Public School   1948 — 1957
Diploma

Experience
Altier Credit Union  June 2014 - Present
The Training Associates   January 2011 - August 2012
Desert Schools Federal Credit Union  September 2006 - December 2010
Desert Schools Federal Credit Union  September 2002 - September 2006

Skills
Outlook, Teaching, Public Speaking, Team Building, Project Management, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Management, Sales, Quality Assurance, Training, Time Management, Interviews, Employee Training, Coaching, Workshop Facilitation, Leadership, Mentoring

Education
Mesa Community College   1993 — 1995

Westwood High School   1991 — 1993
High School Diploma

Experience
The Joy Guild   October 2007 - Present
Bridge Partners Consulting  November 2013 - June 2015
Murphy & Associates  June 2009 - December 2011
The Training Associates   October 2007 - February 2009
Wright Robbins, Inc.   March 2003 - March 2007
University of San Francisco  2001 - 2002
Dantz Development  1996 - 2001

Skills
Content Management, Program Management, Social Media, Marketing Communications, Project Management, Content Development, Editing, Copywriting, Project Planning, Digital Marketing, Corporate Communications, Nonprofits, Event Management, Photography, Adult Education, Arts Administration, Graphic Design, Global Communications, Cross-team Collaboration, Press Releases, Public Relations, Public Speaking, Publishing, Leadership, Strategic Communications, Event Planning, Social Media Marketing

Education
University of Washington   2003 — 2004
Professional Certificate, Arts Management

University of San Francisco   1995 — 1997
MA Track, Organization and Leadership

Sonoma State University   1990 — 1995
BA, Communication Studies

Experience
Université du Québec à Montréal   January 1999 - Present
University of Quebec in Montreal   1992 - Present
Université du Québec à Montréal   September 2008 - Present
The Training Associates   July 2012 - Present

Skills
gestion, Teaching, coordonner travail..., Microsoft Office, English, French, Excel, Windows, Access, Word, Outlook, PowerPoint, MS Office Suite, HTML, Photoshop, Administration

Education
Université du Québec à Montréal / UQAM
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Collège André Laurendeau

Experience
The Training Associates   March 2015 - Present
TEKsystems  August 2014 - Present
NTT DATA Americas  2013 - Present
Edward Jones  2015 - 2015
Edward Jones  2015 - 2015
Riverview Gardens School District  August 2009 - July 2011
Keane, Inc.   2001 - 2008
State Farm  June 2002 - August 2003

Skills
Office 2007 - Expert..., Captivate -..., Database - Beginner..., Project Management -..., Instructional Design -..., Software Development..., Presentation skills -..., Instructional Design, Instructional Technology, Training, Staff Development, Grant Writing, Budgets, Program Management, Leadership, Curriculum Design, Adult Education, Leadership Development, Training Delivery, Educational Technology, Distance Learning, Public Speaking, Curriculum Development, Consulting, E-Learning, Teaching, Team Building, Microsoft Office, Needs Analysis, SDLC, Project Management

Education
Southern Illinois University, Carbondale   1985 — 1993
Master's Degree, Workforce Development/Adult Education, 3.9/4.0

Southern IL University   1984 — 1985
Bachelor's Degree, Career Development/Business, 3.8/4.0

Experience
The Dusty Desk   September 2007 - Present
SoniasToyBox.com   2007 - Present
Community Partnerships for Families of San Joaquin @ Villa Monterey   May 2012 - July 2012
The Training Associates   September 2010 - August 2011
San Joaquin County Registrar of Voters   October 2008 - July 2010
The LPS Group   December 2006 - September 2007
Swinerton Incorporated  August 2003 - August 2006
Shazam Entertainment Lmtd.   August 2001 - April 2003
Stanford Alumni Association  2001 - 2003
HearMe  2001 - 2002

Skills
Writing Skills, Accounts Payable, Customer Relations, Customer Service, Corporate Communications, Direct Marketing, Organizational..., Project Coordination, Administrative..., Writing, Time Management, Microsoft Office, Marketing, Coaching, Event Planning, Data Entry, Public Speaking, Project Management, Event Management, Marketing Communications, Access, Budgets, Strategic Planning, Fundraising, Outlook, PowerPoint, Microsoft Word, Public Relations, Microsoft Excel, Management, Leadership, Advertising, Sales, Training, Teamwork, Negotiation

Education
San Joaquin Delta College   2011 — 2012
Certificate of Achievment, Accounting

Experience
1380 The X Extreme Sports   March 2014 - Present
Bear Medical Group LLC   February 2014 - Present
Inside the circle   2011 - Present
Graybar  January 2013 - 2014
The Training Associates   2012 - 2013
KFNS 590 and St. Louis Sports Magazine  2008 - 2012

Skills
Account Management, Direct Sales, Cold Calling, Outside Sales, Sales Operations, Sales Management, Sales, Sales Process, Pricing, Solution Selling, Key Account Management, Selling, New Business Development, Wholesale, B2B, Industrial Distribution, Sales Presentations, Marketing, Management, Customer Service, Advertising

Education
Lindenwood University   2012 — 2013
Business Administration and Management, General

Experience
The Training Associates   May 2006 - May 2014
Staples  2000 - 2002
Staples  1996 - 2000
Staples  1994 - 1996

Skills
Lead Generation, Training, CRM, Training Delivery, Coaching, E-Learning, Consulting, Leadership, Recruiting, Management, Sales, Team Building, Time Management, Instructor-led Training, Salesforce.com, Employee Training, Customer Retention, Call Centers, Sales Process, Performance Management, Vendor Management, Cold Calling, Solution Selling, Team Leadership, B2B, Sales Management, Customer Satisfaction, Leadership Development, Strategy, Hands-on Training, Sales Operations, Team Management, Account Management, Business Development, Direct Sales, New Business Development, Talent Acquisition, Staff Development, SaaS, Enterprise Software, Outsourcing, Program Management, Change Management, Channel Partners, Key Account Management, Strategic Partnerships, Interviews, Cross-functional Team..., Social Media Marketing, Market Research

Education
Salter College-West Boylston   1985 — 1987
Associate's degree, Paralegal Studies

Fred Pryer, AMA and SkillPath Seminars

Experience
Morgan Stanley Wealth Management  May 2014 - Present
Altec  July 2013 - April 2014
The Training Associates   June 2011 - July 2013
SchoolsFirst Federal Credit Union  February 2010 - April 2011
JPMorgan & Chase  September 2007 - April 2009

Skills
Underwriting, Banking, Mortgage Lending, Credit, Loans, Loss Mitigation, Call Centers, Mortgage Servicing, Training, Analysis, Asset Management, Coaching, Finance, Hands-on Training, Leadership, Technical Training, Training Delivery, E-Learning, Employee Training, Financial Services, Loan Servicing, Risk Management

Education
University of Southern California   1998 — 2001
Business & Sociology

Experience
The Training Associates   August 2011 - Present
Capital One  April 2011 - December 2011
Wells Fargo Advisors  October 2010 - February 2011
Wachovia / Wells Fargo Bank   June 2009 - January 2010
Fulton Bank  October 2008 - April 2009
RBC, Centura Bank  December 2004 - October 2008
Personal Deposits   November 2005 - January 2007
Personal & Business Banking   December 2004 - November 2005
Wachovia at Work   July 2000 - December 2004
Great Neck In store   February 1997 - June 1998

Skills
Banking, Training Delivery, Performance Management, Team Building, Hands-on Training, Training, Instructor-led Training, Customer Service, Workshop Facilitation, Mortgage Lending, Credit, Sales, Recruiting, POS, Siebel 7.x, Instructional Design, Organizational..., Staff Development, Employee Training, Change Management, Strategic Planning, Time Management, Strategy, Employee Benefits, Leadership Development, Blended Learning, Executive Coaching, Performance Improvement, Captivate, Learning Management, E-Learning, Organizational..., Talent Management, Needs Analysis, Coaching, Employee Engagement

Education
Thomas Nelson Community College   1995 — 1999

ABA banking   1987 — 1993
Banking basics, Banking and Financial ABA

Experience
The Training Associates   January 2011 - Present
Morgan Stanley Smith Barney, LLC  January 2011 - Present
Wells Fargo Bank, NA  August 2010 - January 2011
PNC Bank  February 2010 - September 2010
Capital One Bank, NA  June 2009 - March 2010
Supreme Mortgage Group, LLC   September 2006 - June 2009
Wells Fargo Bank, NA  July 2003 - August 2006
State Farm Insurance Companies  May 1995 - June 2003

Skills
Coaching, Training, Employee Training, Leadership, Recruiting, Organizational..., Negotiation, Performance Management, Leadership Development, Personal Development, Training Delivery, Program Management, CRM, Instructional Design, Software Documentation, Call Centers, E-Learning, Time Management, Sales

Education
University of Texas
Bachelor, Political and Social Sciences

Odessa College
Associates Degree of Arts

Experience
Presentation Guru   December 2007 - Present
Breeful Melange   November 2013 - Present
Harrison and Star  March 2013 - Present
McNamara & Associates  June 2013 - September 2014
Solartech  June 2012 - June 2013
Accenture  July 2011 - March 2012
The Training Associates   July 2011 - March 2012
Bear Stearns (Currently JP Morgan Chase)   August 2006 - November 2007
JP Moran Chase (formerly Bear Stearns)   February 2001 - June 2006
JPMorgan Chase (formerly Bear Stearns)   June 2000 - February 2001

Skills
Curriculum Development, Program Management, Computer Software..., Instructor-led Training, Curriculum Design, Adult Learners, Microsoft Office, Photoshop, Illustrator, Joomla, Wordperfect, Software Migration, Graphic Design, Presentation Development, MapInfo Training &..., Standards Development, Project Development..., Adult Students, Training, Entrepreneurship, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Certified..., Business Writing, Creative Writing, Microsoft Outlook, E-Learning, E-Learning & Captivate, Website Hosting, Offset and Digital..., Floor Support and..., Tee Shirt Design &..., Outlook, PowerPoint, Project Management, Instructional Design, Captivate, Web Hosting, SharePoint, Training Delivery, Blended Learning, Modernization, Hands-on Training, Software Documentation, Technical Training, Management, Technical Writing, Databases, Needs Analysis

Education
Manhattanville College   1995 — 1996
-

State University of New York at Stony Brook   1989 — 1991
-

Grace Dodge VHS   1985 — 1988

Experience
Ortho ClinIcal Diagnostics  December 2014 - Present
Arco Staffing,Inc   November 2012 - Present
The Training Associates   March 2012 - November 2012
Eagle Productivity Solutions  September 2011 - March 2012
Ortho  January 1995 - July 2011
Ortho Clinical Diagnostics  January 1987 - January 1995

Skills
Problem Solving, Customer Service, Medical Devices, Mentoring, Coaching, Troubleshooting, Instructional Design, Cross-functional Team..., Employee Training, Training, Outlook, Team Leadership, Management, Hands-on Training, Technical Training, Program Management, Microsoft Excel, PowerPoint, Microsoft Office, Software Documentation, Analysis

Education
Rochester Institute of Technology   1976 — 1978
Bachelor, Biological Science

Alfred Agricultural and Technical College
Associate, Applied Science-Medical Laboratory Technology

Experience
The Training Associates   2011 - Present
URS Corporation  2007 - 2009

Skills
Training Delivery, Technical Training, Instructor-led Training, Operations Management, Small Business Online..., Business Relationship..., Microsoft Office, Dreamweaver

Education
Rochester Institute of Technology

Experience
UnitedHealth Group  August 2015 - Present
Optum Health Services (Canada) Ltd.   September 2014 - Present
Cigna-HealthSpring  April 2014 - May 2014
HP Education Services   April 2013 - January 2014
Collin College  2013 - 2014
TrainingFolks  August 2012 - December 2012
The Training Associates   January 2011 - September 2012
THE PATHFINDER GROUP, LLC.   May 2008 - July 2009
TCCD: Transitional Skills Advisory Board   2006 - 2009
The Financial Process Group  March 2006 - November 2007

Skills
Technical Training, Instructional Design, Coaching, Training Delivery, Leadership Development, Instructor-led Training, Adult Education, Performance Consulting, Blended Learning, Needs Analysis, Software Training, Hands-on Training, Workshop Facilitation, Training, E-Learning, Soft Skills, Performance Management, Program Management, Employee Training, Change Management, Talent Management, Onboarding, Performance Improvement, Organizational..., Recruiting, Career Development, Learning Management, Captivate, Learning Management..., Executive Coaching, Consulting, Staff Development, Organizational..., Organizational Learning, Management Development, Employee Engagement, ADDIE, Virtual Training, Conflict Resolution, Trainers, Business Coaching, Personal Development, WebEx, Resume Writing, Succession Planning, MBTI, Training Facilitation, Team Building, Interviews, Adult Learning Theory

Education
The American College   1989 — 1994
Chartered Life Underwriter Designation, Insurance

American College   1987 — 1994
Charter Life Underwriter Designation, Insurance

Milligan College
BS, Health, Phys.Ed and Rec.

Pittsburg State University
Masters, Education

Experience
Blue Shield of California  December 2013 - Present
The Training Associates   July 2013 - October 2013
The Training Associates / Morgan Stanley Financial IT Project   January 2012 - July 2013
Union Bank  May 2009 - December 2011
Bank of America  June 2003 - May 2009
Owner Partner   January 2000 - June 2003
Bank of America  May 1998 - January 2000
Bank of America  January 1997 - May 1999
Bank of America  January 1989 - January 1997

Skills
Financial Analysis, Credit, Private Banking, Asset Management, Wealth Management, Business and Software..., Asset Managment, Project Management, Investments, Program Management, Leadership, Training, Strategic Planning, Change Management, Portfolio Management, Management, Finance, Banking, Business Planning, Financial Services, Analysis, CRM, Process Improvement, Insurance, Coaching, Performance Management, Employee Training, Risk Management, Human Resources

Education
San Jose State University   1983 — 1988
Bachelor of Science, Business Administration

Professional Licenses
California State Licenses, Financial

Experience
Managing Change, LLC   June 2000 - Present
Managing Change, LLC   June 2012 - Present
The Training Associates   August 2013 - October 2013
The Training Associates   January 2011 - July 2013
TrainingFolks  September 2011 - December 2011
KYW Newsradio  2007 - 2008
MyHome YourHome Talk radio   June 2005 - April 2007
RMA Group, LLC Consulting   July 1988 - June 2006
Burlington & Essex County College   January 1995 - January 2002

Skills
Business Consulting, Human Potential, Mentoring, Marketing Communications, Human Performance, Coaching, Adult Education, Social Media Marketing, Social Networking, Customer Relations, Public Relations, Public Speaking, Published Author, Blogging, Radio Producing, Radio Host, Youth Outreach, Conflict Resolution, Management Consulting, Correspondent Mortgage..., Secondary Mortgage..., Licensed Lender, Real Estate Appraisal..., US Department of HUD -..., HUD/FHA Certification..., Predatory Lending..., Customer Service, Social Media, Training Delivery, Workshop Facilitation, Executive Coaching, Strategic Planning, Organizational..., Career Development, Staff Development, E-Learning, Management, Change Management, Training, Personal Development, Employee Training, Research, Project Management, Facebook, Leadership Development, Marketing Strategy, Program Management, Event Planning, Marketing, Policy

Education
New Jersey Institute of Technology   2014 — 2014
Certificate, IT Project Management, CEU 3.5

The Training Associates   2011 — 2013
TTA Certified+ Training Professional

Radio Advertising Bureau   2007 — 2007
Certification No.: 2AO-1518, Radio, Radio Marketing Professional

Radio Training Academy   2007 — 2007
Certification, Media, 93%

Professional School of Business   1988 — 1988
New Jersey State Certification, Banking and Financial Support Services, State License Certification

Professional School of Business, Millburn, NJ   1988 — 1988
State Certification, Residential Real Estate Appraisal Principles, State Licensing

Prior Park College, Bath, England   1969 — 1975
Bachelor's Degree, Art & Economics

Experience
IMPAX Corporation  2010 - Present
MarketStar  October 2013 - December 2014
MarketStar  February 2013 - December 2014
The Training Associates   2012 - 2012
MarketSource Inc  February 2007 - August 2010
MarketSource Inc  December 2005 - January 2007
Huthwaite Inc.  March 2005 - December 2005
Productivity Point International  2002 - 2003
The Executive Technique  August 1995 - December 1997

Skills
Coaching, Selling Skills, Training, Sales, Staff Development, Program Management, Leadership Development, Sales Process, Team Building, Instructional Design, E-Learning, B2B, Employee Training, Executive Coaching, Training Delivery, Performance Management, Sales Management, Strategy, Instructor-led Training, Management, Sales Operations, Direct Sales, Leadership, Organizational..., Team Leadership, Time Management, Organizational..., Account Management, Change Management, Salesforce.com, Business Development, Selling, Management Consulting, Process Improvement, CRM, Solution Selling, New Business Development, Customer Satisfaction

Education
University of Illinois at Chicago
BA, Industrial Psychology

Experience
Sandata Technologies  September 2010 - April 2015
Sandata LLC   January 2010 - September 2010
The Training Associates   August 2003 - September 2010
IBM  2006 - 2008
IBM Global Services  2005 - 2006
Wipro BPO  2005 - 2006

Skills
Training, Leadership, Team Building, Program Management, Management, Instructor-led Training, Leadership Development, Training Delivery, Process Improvement, Change Management, Statistical Data..., Public Speaking, Business Requirements, Business Case, Webinars, Curriculum Design, Graphic Design, Report Writing, Microsoft Excel

Education
Strayer University   2010 — 2013
B.S. Computer Science, Data Modeling/Warehousing and Database Administration

Pellissippi State   1993 — 1995

Experience
Independent Consultant  March 2012 - Present
Kforce Inc  February 2015 - April 2015
The Training Associates   March 2012 - January 2013
New York Life Insurance Company  June 2011 - May 2012
BNY Mellon  2006 - 2008
Bear Stearns  September 1996 - July 2006
Pershing  November 1992 - September 1996
Fiduciary Trust Co. International   February 1991 - October 1992
Invest- Investment Services for America   October 1987 - February 1990

Skills
Securities, Mutual Funds, Equities, Fixed Income, Wealth Management, Hedge Funds, Relationship Management, AML, Derivatives, Bonds, Fixed Annuities, Financial Services, Analysis, Banking, Capital Markets, Corporate Actions, Credit, FINRA, Finance, Insurance, Leadership, Mergers & Acquisitions, Options, Settlement, Portfolio Management, Trading, Training

Education
New York Institute of Technology   1983 — 1986
Communication Arts

Norfolk State University   1981 — 1982
Mass Communications

Experience
The Training Associates   2008 - Present
Babcock Power  December 2007 - January 2008
National Elevator Industry Educational Program   2008 - 2008
hardware specialty  2007 - 2008
IBRG LP   2005 - 2008
Network Electrical Services   March 2007 - September 2007
Aramark Uniform Services  June 2005 - September 2005
AMI Leasing  March 1989 - January 2005

Education
University of Massachusetts, Amherst   1976 — 1980
BA, Communications Studies

Experience
The Training Associates   January 2012 - June 2013
Morgan Stanley Smith Barney  January 2006 - December 2011
Legg Mason  August 1998 - December 2005

Skills
Morningstar, Zephyr, Vestek, MWatch/Mobius, Financial Services, Finance, Management Consulting, Consulting, Strategic Financial..., Analysis

Education
University of Baltimore   2002 — 2005
Master of Business Administration (M.B.A.), Finance, General

University of Guam   1985 — 1990
Bachelor of Arts (B.A.), Psychology

Experience
Frontier Communications  February 2015 - Present
Pyramid Consulting  October 2013 - February 2015
Frontier Communications  2015 - 2015
Strayer University  August 2013 - October 2013
The Training Associates   January 2011 - June 2013
University of Utah Continuing Education   May 2010 - December 2010
Salt Lake Community College  January 2010 - December 2010
Western Governors University  June 2010 - August 2010
Vangent, Inc.   November 2009 - May 2010
Zions BancorporationCall Center   July 2008 - April 2009

Skills
Teaching, Curriculum Design, Feedback, Critical Thinking, Call Center, Soft Skills, Instructor-led Training, Curriculum Development, Coaching, Adult Education, Trainers, Classroom Instruction, Instructional Design, Customer Service, Personal Development, Customer Relations, Training Delivery, Leadership Development, Continuing Education, Software Training, Training Skills, PowerPoint, Excel, Customer Satisfaction, Policy, Banking, Mentoring, Technical Training, Team Building, Public Speaking, Performance Management, Interviewing, Staff Development, Change Management, Online Training, Employee Relations, Problem Solving, Hiring, Blended Learning, Employee Engagement, Outlook, Talent Management, Microsoft Office, Word, Team Leadership, Supervisory Skills, Management Development, Administration, Access, Sales Management

Education
Microsoft   2009 — 2009
MCT, Microsoft Certified Trainer

New Horizons Computer Learning CenterMS Office 2007   2009 — 2009
Technical Training

University of Phoenix   2003 — 2005
Masters, Business Administration

Experience
Minaya Learning Global Solutions LLC   January 2014 - Present
InfoPro Learning, Inc   January 2014 - Present
Arise Virtual Solutions Inc.  September 2012 - December 2014
Minaya Learning, LLC   September 2006 - February 2014
The Training Associates   January 2012 - January 2013
Sumaria Networks   January 2008 - June 2012
Hispanic Scholarship Fund  2005 - 2007
Accenture Learning  2001 - 2005
Avaya, Inc.   September 1999 - October 2001
Lucent Technologies  April 1997 - September 1999

Skills
Leadership Development, Strategic Planning, Program Management, Organizational..., Public Speaking, Change Management, Instructional Design, E-Learning, Project Management, Non-profits, Blended Learning, Team Building, Training, Recruiting, Management, Consulting, Business Strategy, Management Consulting, Business Development, Leadership, Sales, Coaching, Outsourcing, Executive Coaching, Workshop Facilitation, Sales Management, Learning Management..., Marketing, Performance Management, Strategy, Organizational..., Talent Management, Fundraising, Performance Improvement, Entrepreneurship, Learning Management, Training Delivery, Organizational Design, Nonprofits

Education
University of Pennsylvania   2003 — 2005
Ed.D., Higher Education Management

Vanderbilt University   1997 — 1999
MBA, Owen Graduate School of Business, International Business, Focus on the Americas

Washington and Jefferson College   1979 — 1982
B.A., Political Science, Spanish

Business Leadership Institute, California Hispanic Chambers of Commerce   2012 — 2013
Certified Chamber of Commerce Leader, Certificate Program, Non-Profit Management

University of Notre Dame   2012 — 2012
Certificate Program, Non-Profit Executive Program, Mendoza School of Business

University of Pittsburgh   1978 — 1979
BA, Political Science

Experience
The Training Associates   January 2011 - Present
Team Spirit America  February 2008 - June 2009
TeleSolutions Consultants LLC   February 2006 - February 2007
West Corporation  January 2005 - June 2006

Skills
Training Delivery, E-Learning, Customer Service, Blended Learning, Instructor-led Training, Instructional Design, Call Center, Sales, Leadership Development, Coaching, Microsoft Office, Training

Education
Spokane Falls Community College   1994 — 2004
AA/AFA, Fine Arts

Experience
MDI Group  September 2015 - Present
Global Knowledge Training  July 2014 - Present
The Training Associates   March 2013 - Present
GeBBS Consulting  December 2014 - August 2015
TrainingFolks  January 2014 - June 2014
UNC Health Care  April 2014 - April 2014
Optimum Healthcare IT  March 2014 - April 2014
DaVita Dialysis, Inc.   November 2011 - March 2013
The Judge Group  November 2011 - March 2013
Park Nicollet Health Services  October 2011 - November 2011

Skills
EMR, Instructional Design, E-learning, Curriculum Design, Job Aids, Billing, Ambulatory, Educational Technology, Order Entry, Inpatient, Classroom Instruction, Distance Learning, Captivate, Instructional Technology, Software Training, Instructor-led Training, Online Training, Learning Management, Courses, Staff Development, Curriculum Development, Moodle, Teaching, Technology Integration, Blended Learning...

Education
University of Michigan   2009 — 2013
Educational Technology

Ashford University   2009 — 2009
Educational Technology

Langevin Learning Services   1998 — 1999
Training Generalist, Education and Training

Siena Heights University   1981 — 1983
Bachelor of Applied Science (BASc), Vocational Education, 3.66 GPA

State of Michigan Teacher Certification

Wayne State University   1977 — 1981
Teacher Education

Charles E. Chadsey High School

Experience
CapEd Federal Credit Union   November 2010 - Present
Icon Credit Union  July 2009 - March 2010
JPMorgan Chase  July 2008 - July 2009
The Training Associates   September 2007 - July 2008
WaMu (Washington Mutual Bank)   September 2005 - September 2007
Washington Mutual Bank  September 2002 - September 2005
Washington Mutual Bank  April 2000 - September 2002

Skills
Training Delivery, Needs Analysis, Training, Instructional Design, Staff Development, Human Resources, Coaching, Customer Service, Performance Management, New Hire Orientations, Employee Training, Leadership Development, Interviews, Employee Benefits, Leadership, Recruiting, Management, Sales, Banking, Payroll, Policy, Program Management, Customer Satisfaction, Marketing, Onboarding, Employee Relations, Instructor-led Training, Talent Management

Education
Hillcrest High School
High School Diploma

University of Idaho
Elementary Education

Experience
Optos  January 2014 - Present
Rocket Software  March 2012 - January 2014
Mentor Graphics  July 2008 - May 2012
Flomerics (purchased by Mentor Graphics in July 2008)   May 2005 - July 2008
The Training Associates   August 2003 - September 2004
Vibren   March 2001 - January 2002
OneCore   June 2000 - January 2001
edocs  January 1999 - October 1999
Analog Devices  November 1997 - January 1999
Switchboard  November 1996 - November 1997

Skills
Lead Generation, Online Marketing, Direct Marketing, Marketing Communications, Product Marketing, Program Management, SEO, Cross-functional Team..., Management, Marketing Strategy, Start-ups, B2B Marketing, Leadership, Strategy, Marketing, Social Media, Advertising, Multi-channel Marketing, Marketing Management, B2B, Email Marketing, Enterprise Software, Social Media Marketing, Sales Management, Vendor Management, Event Management, Strategic Partnerships, Corporate Communications, Problem Solving, Salesforce.com, Strategic Planning, Channel, Digital Marketing, SEM, Newsletters, Budgets, Sales Enablement, Copywriting, Sales, Demand Generation, SaaS, Go-to-market Strategy, CRM, Competitive Analysis, Market Planning, Online Advertising, Public Relations, Budget Management, Marketing Automation, Marketo

Education
Suffolk University - Sawyer Business School   1995 — 1997
MBA, Marketing

Westfield State University   1985 — 1989
BS, Business

Medfield High School   1982 — 1985
High School Diploma

Experience
Values Based Leadership Group Inc.   July 2013 - Present
The Training Associates   January 2013 - Present
Striation 6 Exercise and Performance Centre   November 2013 - Present
Accenture  January 2013 - Present
CenterBeam  May 2002 - June 2013
Softchoice  September 2007 - March 2011
IDT - Integrated Device Technology, Inc.   September 2008 - July 2009
Adobe  May 2000 - May 2002
Xerox  January 1998 - May 2000
Xerox  May 1972 - December 1997

Skills
Leadership, Values-based Leadership, Strategic Planning, Executive Management, Customer Service, Marketing, Sales, Outsourcing, Entrepreneurship, Public Speaking

Education
St. Francis Xavier University   2008 — 2008
LL.D(Hon), Laws

Saint Mary's University   1999 — 1999
D.Comm(Hon), Commerce

Ivey Business School at Western University   1990 — 1990
Senior Executive Program, Business, Management, Marketing, and Related Support Services

Queen's University   1984 — 1984
Executive Development Program, Business, Management, Marketing, and Related Support Services

Saint Mary's University   1971 — 1972
B.Ed, Education

St. Francis Xavier University   1966 — 1970
B.Sc, Biology

Experience
AAA Northern California, Nevada & Utah   October 2012 - Present
The Training Associates   March 2012 - August 2012
Cornerstone Fellowship  April 2005 - January 2011
Articulate Technologies, Inc.   April 2010 - September 2010
Mr. Copy/ A Xerox Company   September 2009 - March 2010
Bank of America  July 2007 - December 2009
People's Choice Home Loan  2004 - 2007
Banc of America Investment Services Inc.  March 1994 - August 2001

Skills
Training & Development, Test Development,..., Identify Gaps, Assign..., Change Management, Content Development, Business Relationship..., Project Implementation, Driving Results, Project Planning, Recruitment/Retention, Strategy Development, Transition Management, Presenter, New Hire Training, Complaint Management, Public Relations, Field Support, Sales Process, Team Building, Productivity Improvement, Project Execution, Account Management, Customer Service, Customer relationship..., Sales training, Inside Sales, Mortgage Lending, Treasury Management, Client Fulfillment, Toastmasters, Six Sigma, Training Coordination, Team Coordination, Volunteer Management, Volunteer Coordination, FINRA Series 6, FINRA, Client Retention, Client Relationship..., Salesforce.com, Workday, Training, CRM, Project Management, Employee Training, Program Management, Strategy, Talent Management, Coaching, Human Resources

Education
Stanford University   2015 — 2017
Advanced Project Management, Center for Professional Development

Skyline College

Experience
The Training Associates   March 2014 - Present
Axzo Press, LLC  November 2013 - March 2014
Axzo Press, LLC  February 2013 - March 2014
Axzo Press, LLC  January 2011 - March 2014
Axzo Press, LLC  January 2009 - March 2014
Axzo Press, LLC  October 2007 - March 2014
Thomson NETg  September 2003 - September 2007

Skills
Blended Learning, Lead Generation, Solution Selling, SaaS, Learning Management..., Sales Process, E-Learning, Account Management, Instructional Design, Instructor-led Training, Salesforce.com, Sales, New Business Development, Social Media, Team Building, B2B, Business Development, Content Development, Learning Management, Channel, Sales Management, Team Leadership, CRM

Education
Saint Anselm College   1997 — 2001
Bachelor of Science (BS)

Experience
Healthy Vision Institute   March 2012 - Present
Independent Training Consultant / Facilitator   November 2011 - April 2012
United Way of Pasco County  October 2010 - November 2011
DISYS  June 2009 - November 2010
Tampa Bay WorkForce Alliance  June 2008 - November 2008
The Training Associates   January 2007 - January 2008
TrainingFolks  August 2007 - October 2007
Raytheon Professional Services  August 2006 - January 2007
REHABILICARE  2005 - 2006
COMPUTER GENERATED SOLUTIONS  May 2004 - February 2005

Skills
Program Management, Training, Budgets, Employee Training, Instructor-led Training, Healthcare, Strategic Planning, Public Speaking, Marketing, Management Consulting, Instructional Design, Time Management, Leadership Development, Team Building, Leadership, Management, Policy, Human Resources

Education
Mount Saint Mary College   1999 — 2001
MS Ed, Education

Mount Saint Mary College   1993 — 1996
BA, Public Relations / Mass Communications

Experience
Falcon Consulting and Information Services   September 2015 - Present
Physician Technology Partners  May 2014 - Present
Platinum Place Travel an affiliate of Paycation Travel Network   August 2012 - Present
The Training Associates   2011 - Present
The CSI Companies  January 2015 - February 2015
Sagacious Consultants  October 2014 - October 2014
Divurgent  April 2014 - April 2014
Physician Technology Partners  April 2014 - April 2014
HcTech/Partners   January 2014 - March 2014
314e Corporation  February 2013 - February 2013

Skills
Training, Ambulatory, Epic Systems, Public Speaking, EMR, Leadership, Healthcare Information..., Access, ClinDoc, Community Outreach, GoLive, Program Development, Inpatient, Nonprofits, Healthcare, Customer Service, Event Planning, Instructor-led Training, Organizational..., Non-profits, Fundraising, Strategic Planning, Marketing, Teaching, Curriculum Development, Stork, Grant Writing, Public Relations, Adult Learning..., Youth Development, Ambulatory Physician..., OB/GYN, OB/GYN outpatient module, Change Management, HPPA, At the Elbow Support..., SAP FICO AND Payroll..., Cadence, Credentialed ADT/Prelude, CPOE, Recruiting, Social Networking

Education
Roberts Wesleyan College   2013 — 2016
Master of Science, Healthcare and Informatics Administration

State University of New York Empire State College   2008 — 2013
Bachelor of Arts (B.A.), Communications and Cultural Studies

SUNY Empire State College   2008 — 2012
Associate and Bachelor, Communications & Cultural Studies

Experience
Northwestern Mutual  June 2012 - Present
The Training Associates   2012 - July 2012
Clifton Gunderson  2011 - 2012
Manpower Inc.  November 2010 - June 2011
Thomson Reuters  June 2009 - May 2011
Zywave  2002 - 2009
AIG  2000 - 2002
P&H Mining Equipment  1999 - 2000
Assurant Health  1985 - 1999

Skills
Series 6, Program Facilitation, Training & Development, Software Training, Client Services, Customer Relations, E-learning, Classroom Training, WBT, Group Presentations, Individual Development, Adult Education, Workplace Learning, Lifelong Learning, Collaborative Learning, Virtual Training, Training Presentations, Building Strategic..., Increasing Sales, Increasing Revenues, Developing Partnerships, Training Consultancy, Blended Learning..., Captivate, Camtasia, Change Management, SnagIt, Documentation, Key Account Management, User Experience, Training, Microsoft Office, E-Learning, Blended Learning, Employee Benefits, Employee Training, Hands-on Training, Software Documentation, Needs Analysis, Consulting, Customer Service, Training Delivery

Education
Mount Mary College   1991 — 1994
B.S, Business Administration

Experience
The Training Associates   January 2011 - Present
Private  January 2010 - Present
Wachovia Bank  February 2006 - Present
Wachovia, A Wells Fargo Company  2009 - January 2011
Wachovia Mortgage  2005 - January 2011
Wachovia Bank  2005 - 2007
Bank of America  2003 - 2005

Skills
Mortgage Banking, Mortgage Lending, Instructor-led Training, Instructional Design, Sales Rep Training, Account Management, Classroom Management, Microsoft Office, Microsoft Excel, Microsoft Word, Computer Proficiency, Proprietary Systems, Learning and..., Live Meeting Certified, Facilitators, Business Development, Management, Sales, Leadership, Risk Management, Leadership Development, Training, Coaching, Financial Services, Customer Service, Insurance

Education
Kennesaw State University - Michael J. Coles College of Business   1998 — 2000
Continuing Education, Business Administration and Management, General

Seneca College of Applied Arts and Technology   1982 — 1986
BA, Accounting and Finance

Experience
Next Step Living, Inc  December 2012 - Present
The Training Associates   September 2010 - November 2012
Bar 3 Bar-B-Q   March 2009 - August 2010

Skills
Networking, Social Media, Sales, Access, Marketing, Microsoft Excel, Hands-on Training, Training

Education
Montana State University-Bozeman   2005 — 2009
Bachelor's, Business

Isenberg School of Management, UMass Amherst   2007 — 2008
Sports Management/Marketing

Experience
Publishing  January 2013 - Present
The Training Associates   March 2012 - Present
IHSPress   April 2008 - Present
Phoenix Computer Services - PCs   June 1998 - Present
e-Learning  January 2013 - March 2014
John Wiley and Sons  November 2012 - March 2014
FYIOnlineLearning   October 2012 - April 2013
ITT-Tech  2010 - 2011
Texas Christian University  January 2007 - August 2010

Skills
Distance Learning, Teaching, Instructional Design, Public Speaking, Higher Education, E-Learning, Adult Education, Training, Project Management, Student Affairs, Microsoft Office, University Teaching, Student Development, Editing, College Teaching, Research, Photoshop, Staff Development, Curriculum Development, Curriculum Design, Software Documentation, Career Counseling

Education
Capella University   2012 — 2014
PhD, IT and Project Management

University of Phoenix   2008 — 2008
DM/IST, Management, Information Systems Technology

University of North Texas   2001 — 2006
ABD PhD Info Sci/Info Sys, Info Sci/Info Sys

Experience
The Training Associates   August 2013 - Present
CORESTAFF Services  February 2012 - August 2013
JCSI  February 2007 - October 2011
Outcome Sciences  January 2011 - March 2011
Biogen Idec  September 2010 - November 2010
Pegasystems  February 2010 - June 2010
IT Wireless   August 2005 - January 2007
Dean of Students Office - University of Massachusetts Amherst   2003 - 2005

Skills
Networking, Social Media, Marketing, Open Houses, Applicant Tracking..., Recruiting, Talent Acquisition, Event Planning, Offer Negotiations, Project Management, Resource Planning, Resource Acquisition, Temporary Placement, Negotiation, Talent Management, Internet Recruiting, Screening, Training, Sourcing, Customer Service, Technical Recruiting, Interviews, ERP, Onboarding, Leadership, College Recruiting, Employee Benefits, SDLC, Contract Recruitment, Hiring, Screening Resumes, Staffing Services, Management, Human Resources, Recruitment Advertising, Executive Search, IT Recruitment, Permanent Placement, Staff Augmentation, RPO, Cold Calling

Education
University of Massachusetts, Amherst   2000 — 2006

Milford High School   1996 — 2000
Diploma

Experience
Harvard Business School Publishing  April 2013 - Present
JBP Consulting   March 2009 - April 2012
The Training Associates   March 2007 - March 2009
Corcoran & Assoc. (Revenue Lab)   2000 - 2004
Achieve Global (Learning International)   1986 - 2000
International Data Corporation  September 1985 - March 1987
International Data Corporation  September 1984 - September 1985

Skills
Organizational..., Coaching, Instructional Design, Strategy, Training Delivery, Leadership Development, Executive Coaching, Marketing Strategy, Program Management, Product Management, Change Management, Cross-functional Team..., Sales Management, Training, Sales, Leadership, Strategic Planning, Marketing Communications, Employee Training, Process Improvement, Recruiting, Management, CRM, Business Strategy, Consulting, Marketing

Education
St. Lawrence University   1976 — 1980
BA, Sociology and Economics

Greenwich High School   1970 — 1975

Experience
IPG  2011 - Present
The Training Associates   2007 - Present

Skills
Management Consulting, Process Improvement

Education
University of Phoenix   2003 — 2005
MBA, General Business

Montclair State University

Experience
Medallia, Inc.   May 2014 - Present
Cisco (via Z-Axis Tech Solutions Inc)   September 2013 - Present
Gap Inc.  June 2013 - Present
Language People  August 2011 - Present
iParadigms   June 2012 - Present
The Training Associates   September 2012 - Present
Wikia International   June 2012 - Present
metadyne.com   February 2014 - March 2014
Snippies  May 2012 - May 2012
Acclaro  July 2011 - November 2011

Skills
Localization, Translation, Italian, Social Media, Editing, Teaching, English, Research, Multilingual, E-Learning, SEO, Internationalization, Social Networking, Content Strategy, Blogging, International Relations, Web Content Management, Localization Testing, Website Localization, Agile & Waterfall..., SDL Trados, Mobile Applications, Agile Testing, Traduzione, Management, Localizzazione, Content management, Lingua italiana, Formazione

Education
Università degli Studi di Roma 'La Sapienza'
MFA

Experience
The Training Associates   2011 - Present
Atrilogy Solutions Group  2009 - 2010
Robert Half Technology  2006 - 2008
APC  2002 - 2006
AT&T  1996 - 2000

Skills
Solution Selling, Technical Recruiting, Information Technology, Account Management, Customer Satisfaction, Consultative Solution...

Education
University of Rhode Island
Bachelor of Arts, History, Political Science

University of Rhode Island

Experience
The Training Associates   November 2014 - Present
Weerts Training Group   November 2002 - Present
Clarity Consultants  May 2014 - October 2014
Rose International  August 2013 - January 2014
Strategic Staffing Solutions  May 2011 - July 2013
TEKsystems  November 2012 - April 2013
Bank of America  February 2004 - January 2011
Sprint Nextel  August 1995 - November 2002

Skills
Instructional Design, Course Development, Analysis, Course Design, People Management, People Skills, Problem Solving, Program Management, Management, Finance, Volunteering, E-Learning, Project Management, Training, Performance Consulting, Instructor-led Training, Captivate, Blended Learning, ADDIE, Needs Analysis, Adult Education, Leadership Development, Learning Management, Distance Learning, Learning Management..., Staff Development, Strategic Planning, Technical Writing, Training Delivery, Talent Management, Leadership, Strategy, Organizational..., Coaching, Process Improvement, Workshop Facilitation, Organizational Learning, Employee Training, Performance Management, Organizational..., Curriculum Design, Curriculum Development, Team Building, Employee Engagement, Educational Technology, Classroom, Performance Improvement, Program Facilitation, Change Management, SharePoint

Education
MidAmerica Nazarene University   1999 — 2002
Master of Arts, Organization Administration

MidAmerica Nazarene University   1998 — 2000
MBA, Business Administration

MidAmerica Nazarene University   1996 — 1997
Bachelor of Arts, Human Resources and Management

Experience
TrainingFolks  July 2012 - November 2012
The Training Associates   March 2012 - June 2012
Berekely Judge   December 2011 - March 2012

Skills
Public Speaking, Research, Training Management, Virtual Training, ADDIE, ISD, FICO, Microsoft Applications, Training Facilitation, Desktop Application...

Education
Stevens Institute of Technology   1999 — 2001
Master of Technology Management (EMTM), Technology Management, 3.98

Kean University of New Jersey   1990 — 1997
Bachelor of Science (B.S.), Management Science, 3.50

Experience
ISA Consultants   June 2013 - Present
University of Medicine & Dentistry of NJ  October 2009 - June 2013
The Training Associates   April 2009 - August 2010
MediaPro  May 2009 - October 2009
DBM  2008 - May 2009
Federal Reserve Bank of New York  2000 - 2008
Tek Systems  2000 - 2000
Hoffman-LaRoche  1999 - 2000

Skills
Information Assurance, E-learning, Security, CISSP, Online Training, Information Security..., Information Security..., E-Learning, Security Audits, Information Security..., Information Security, Security Policy, Penetration Testing, Security Awareness, Training, Privacy Law, Computer Security, Network Security, Vulnerability Assessment, Business Continuity, Disaster Recovery, Policy, Business Continuity..., Leadership, Program Management, Incident Response, Vulnerability Management, NIST

Education
Pace University   2009 — 2009
AUD, Information Systems Security

Pace University   2008 — 2008
Advanced Certificate, Information Communications Technology Strategy and Innovation

Pace University   2001 — 2007
Masters, Information Systems

Kean University   1974 — 1976
Certification, Teacher Education

Kean University   1972 — 1974
BS, Management Science

Experience
The Training Associates   January 2011 - June 2013
WaMu  August 1973 - October 2007

Skills
Training Delivery, Training, Change Management, Leadership Development, Organizational..., Instructor-led Training, Blended Learning, Employee Training, Workshop Facilitation, Instructional Design, Performance Improvement, E-Learning, Performance Management, Needs Analysis

Education
The Ohio State University   1968 — 1972
Bachelor of Arts (B.A.), Criminology/Sociology, Journalism

Experience
AT&T Mobility  December 2007 - Present
The Training Associates   July 2004 - March 2006
AT&T  December 1996 - June 2004

Skills
Training, Wireless, Telecommunications, Organizational..., Employee Training, Coaching, Hands-on Training, Staff Development, Call Center, Instructional Design, Instructor-led Training, Leadership Development, Needs Analysis, Organizational..., Performance Management, Training Delivery, Vendor Management

Education
Southern Methodist University   1987 — 1992

Experience
The Training Associates   January 2011 - Present
BP  November 2008 - January 2011
Capital Management Services  February 2006 - July 2008
Bank of America  January 1996 - July 2004

Skills
Training Delivery, Instructor-led Training, Blended Learning, Captivate, Learning Management..., Instructional Design, Needs Analysis, Training, Change Management, Hands-on Training, Leadership Development, Performance Consulting, Performance Management, Process Improvement, Employee Relations, Recruiting, Project Management, Leadership, Culture Change, Personnel Management, Employee Training, Software Documentation, Talent Management, Staff Development, MBTI, Customer Service, Team Leadership, Onboarding, Organizational..., Management, Coaching, Performance Improvement, Interviews, Executive Coaching, Workshop Facilitation, Organizational..., Career Development, Learning Management, Management Development, E-Learning, Organizational Learning, Call Centers, Soft Skills, Employee Engagement, Succession Planning, Conflict Resolution, ADDIE, Career Counseling, Technical Training, Adult Education

Education
Wharton School, University of Pennsylvania   2009 — 2010
Essentials of Management Certification

La Salle University   1993 — 1997
Bachelor of Science, Business Administration

Experience
Morgan Stanley Wealth Management  December 2010 - Present
The Training Associates   December 2010 - Present
Financial Advisor Placement   February 2010 - Present
Wachovia Securities  June 2008 - June 2009
Corporate Recruiter   March 2008 - March 2009
Stifel Nicolaus Corporate Client Services   March 2006 - May 2008
Stifel Nicolaus  March 2006 - March 2008
Financial Service Rep   March 2005 - March 2006

Skills
Coaching, Team Building, Employee Relations, Organizational..., Employee Engagement, Succession Planning, Insurance, Leadership, Customer Service, Finance, Financial Services, Mergers & Acquisitions, Investments, Leadership Development, Performance Management, Employee Training, Public Speaking, Sales, Sales Operations, Process Improvement

Education
Southern Illinois University, Edwardsville   1999 — 2004
B.A., business

Southern Illinois University at
Bachelor of Arts, Liberal Arts

Experience
The Training Associates   June 2014 - Present
TRIZETTO PROVIDER SOLUTIONS  February 2012 - April 2014
CENTOCOR BIOLOGICS LLC  April 2004 - November 2010
WYETH BIOPHARMA  August 2002 - April 2004
GENETICS INSTITUTE  January 2001 - August 2002
AMERICAN RED CROSS NATIONAL TESTING LABORATORY  January 1996 - January 2000
AMERICAN RED CROSS BIOMEDICAL SERVICES  January 1992 - January 1996

Skills
Training Facilitation, Needs Analysis, Instructional Design, ADDIE, Blended Learning, Performance Improvement, Staff Development, Project Management, Technical Writing, Cross-functional Team..., Process Improvement, Organizational..., Customer Service, Management, Leadership Development, Team Building, Performance Management, Learning Management..., On the Job Training, Sop, Adult Learning Theory, Team Leadership, Onboarding, E-Learning, Instructor-led Training, Presentation Skills..., GMP, Cultural Change..., Validation

Education
Webster University
Masters of Teaching, Education Technology

The Ohio State University
Bachelors of Science, Medical Technology

Experience
Doctor Wattley Incorporated   March 2011 - Present
Argosy University Online  September 2010 - Present
The Training Associates   March 2011 - Present
AdoptUsKids.Org   July 2010 - Present
Solutionary  February 2010 - February 2012
700 Scores Right Now   May 2008 - May 2010
Dell SecureWorks  September 2008 - February 2010
Home Lending Solutions Corp   August 2004 - August 2008
Credit Suisse  August 2002 - August 2004
T-Mobile  August 2002 - August 2003

Skills
Information Security..., Training & Development, Sales Management, Management, Sales Operations, Employee Training, Higher Education, Training, Analysis, Selling, Sales, Public Speaking, Leadership, Recruiting, Research, Networking, Strategic Planning, Leadership Development, New Business Development, Coaching, Team Building, Computer Security, Business Development, Customer Service, Team Management, Time Management, Team Leadership, System Administration, Instructional Design, Negotiation, Direct Sales, B2B, Marketing, Sales Presentations, E-Learning, Security, Customer Retention, Data Analysis, Program Management, Network Security, Cloud Computing, Consulting

Education
Walden University   2009 — 2013
Doctor of Education (Ed.D.), Higher Education and Adult Learning, A

Walden University   2007 — 2009
Masters of Arts, Training, A

Mercer University   1999 — 2002
Bachelor of Science, Information Systems

Family

Experience
AT&T  December 2007 - Present
The Training Associates   July 2004 - May 2007
AT&T  December 1996 - June 2004

Skills
Training Delivery, Instructor-led Training, Virtual Training, Soft Skills, Wireless Solutions, Call Centers, Wireless, Mobile Devices, Needs Analysis, Customer Experience, Telecommunications, Team Building, Team Leadership, Sales Management, Sales, Sales Process, Account Management, Management, Training, Managed Services, Customer Service

Education
Southern Methodist University
BA, Psychology, Sociology

Southern Methodist University
Bachelor of Arts (B.A) , Psychology/Sociology

Experience
Pruitt Consulting   1999 - Present
Alorica  2012 - 2013
The Training Associates   2012 - 2013
Cbeyond  2010 - 2012
RYLA Inc.  2007 - 2010
The Princeton Review  2004 - 2006
Charles Schwab  1985 - 1999

Skills
Leadership, Management, Training, Call Centers, Customer Service, Team Leadership, Team Building, Project Management, Coaching, Training Delivery, Team Management, Instructional Design, Curriculum Development, Employee Training, Curriculum Design, Curriculum Assessment, Microsoft Word, PowerPoint, Microsoft Excel, Microsoft Office, Leadership Development, Customer Oriented, Financial Services, Time Management, Process Improvement, Telecommunications, Talent Acquisition, Sales, Benefits Open Enrollment, Non-profit Leadership, Needs Analysis, E-Learning, International Missions

Education
University of Houston

Experience
The Training Associates   February 2012 - Present
NeighborWorks America  December 2011 - Present
Prudential Ca Realty  July 2011 - Present
Dwayne C. Kirkwood   January 1989 - Present
Training Folks  May 2011 - June 2013
Sacramento Realtist Association   January 2011 - January 2012
Nehemiah Corporation   March 2010 - July 2010

Skills
Training, Short Sales, Loan Modifications, Financial Literacy..., Public Speaking, Loan Servicing, Loan Origination, System Conversion, Customer Service, Acquisitions, Project Management, Conflict Resolution, Human Resources, Training Delivery, Process Improvement, Management, Call Centers, Policy, FHA, E-Learning, Salesforce.com, Landsafe, 3D Brokerage Technology..., Hope Loanport, Citrix Systems, Cross, Loan Prospector, Desktop Originator, HCO Online

Education
San Francisco State University   1980 — 1985
B.A., Psychology

Lowell High School   1976 — 1979
Biological Sciences

Experience
Ameritax   November 2010 - Present
AT&T  March 2009 - January 2012
The Training Associates   July 2007 - December 2008
Raytheon Professional Services  August 2006 - August 2007

Skills
Training Delivery, Instructor-led Training, Needs Analysis, ADDIE, Instructional Design, Blended Learning, Captivate, Learning Management, Training, Coaching, Change Management, Leadership Development

Education
Keller Graduate School of Management of DeVry University   2010 — 2012
Masters, Project Management

University of Phoenix   2002 — 2004
Masters, Organizational Management

Experience
The Training Associates   February 2011 - Present
Houston Community College  January 1998 - October 2010

Skills
Microsoft Excel, Microsoft Word, Curriculum Development, Prepare Training..., Microsoft Project 2007..., Microsoft Powerpoint..., Microsoft Access 2007..., Business Writing, Customer Service..., Diversity Training, Leadership Development, Supervisory Potential...

Education
University of Houston   1985 — 1988
Master of Education (M.Ed.), Business and Computer Applications

Experience
Serpa/Carafotes Network dba Dunkin Donuts   July 2006 - Present
The Training Associates   June 2005 - December 2006
Town of Millbury   June 2000 - June 2005
Millbury Savings Bank  June 1989 - June 2000

Education
Salter College-West Boylston
Business Administration and Management, General

University of Phoenix
Business Administration, Management and Operations

Experience
The Training Associates   2014 - Present
BJ's Wholesale Club  September 2009 - Present
Quinsigamond Community College  2013 - 2014

Skills
Computer Hardware, Network Hardware, IT Hardware Support, Help Desk Support, Computer Repair, Electrical Engineering, Network Administration, Friendly Personality, Enthusiasm to learn, Customer Satisfaction, Windows, Unix, Storage Solutions, Consumer Electronics, Backup & Restore, Troubleshooting, Microsoft Office, Beacon, Active Directory, Customer Service, Organization, Networking

Education
Quinsigamond Community College   2010 — 2013
Associate of Science (AS), Computer Engineering