ACS Inc
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ACS Inc Employees
Thermo Fisher Scientific September 2013 - Present
Utility Service Partners, Inc. August 2011 - October 2013
Thermo Fisher September 2010 - August 2011
ServiceLink February 2010 - July 2010
Kforce Inc. October 2009 - December 2009
ThyssenKrupp Presta October 2005 - July 2009
AET Inc November 2004 - September 2005
ACS Inc June 2003 - November 2004
CSN, LLC. December 2000 - January 2003
Voest-Alpine Inc. 1995 - 2001
Skills
Operating Systems, Computer Hardware, Troubleshooting, SQL Server, Visual Basic, Crystal Reports, MS Access, Lotus Domino..., Access, Microsoft SQL Server, Windows Server, Testing, Databases, Team Leadership, Network Administration, Vendor Management, Microsoft Excel, Software Documentation, SDLC, Technical Support, Oracle, Process Improvement, Project Management
Education
CCAF 1987 — 1996
Associate of Science (A.S.), Airframe Mechanics and Aircraft Maintenance Technology/Technician
Triangle Tech Inc-Pittsburgh 1993 — 1995
Associate's degree, Technology
Brandmuscle February 2014 - October 2014
NetSpend July 2013 - January 2014
SeatonCorp May 2012 - June 2013
Sears Holdings Corporation January 2011 - May 2012
ACS, Inc: A Xerox Company September 2010 - December 2010
ACS, Inc. April 2009 - September 2010
Aerotek October 2007 - October 2008
Farmers Insurance July 2003 - September 2007
T-Mobile November 1999 - January 2002
Skills
Ad Hoc Reporting, Root Cause Analysis, Cross-functional Team..., Leadership, Staff Development, Call Center, Vendor Management, Talent Acquisition, Process Improvement, Workforce Management, Business Analysis, Visio, Call Centers, Performance Management, Strategy, Training, Analysis, Coaching, Team Building, Change Management, Human Resources, Sales, Customer Experience, Project Management, Management, Customer Service
Education
Ashford University 2010 — 2011
Master of Arts (M.A.), Organizational Management (O.M.)
Ashford University 2007 — 2010
Bachelor of Arts (B.A.), Business Administration & Project Management
Southern New Hampshire University
Master of Arts (M.A.), Project Management
Concordia University Portland August 2013 - Present
Concordia University Portland November 2011 - August 2013
ACS Inc August 2010 - November 2011
Netflix November 2009 - June 2010
University of Portland October 2005 - May 2009
Skills
Performer, Technical Training, Time Management, Mac OS X, Microsoft Office, Audio Engineering, Technical Support, Music, Customer Service, Public Speaking, Research, PowerPoint, Microsoft Excel, Editing, Microsoft Word, Social Media, Spanish, Event Planning, Windows, Leadership, Networking, Active Directory, Outlook, OS X, Process Improvement, Event Management, Management, Training, Team Leadership, Social Networking, Data Analysis, Budgets, Troubleshooting
Education
University of Portland 2005 — 2009
B.A., Music
Vatterott Career College April 2015 - Present
Dominion Information Systems November 2014 - Present
Victory University 2013 - April 2014
San Francisco Art Institute May 2010 - September 2011
Napa Valley College January 2010 - May 2010
Campbell University March 2007 - September 2008
Environmental Protection Agency National Computing Center in May 2005 - January 2007
AT&T December 2004 - May 2005
AT&T December 2004 - May 2005
ACS Inc March 2003 - June 2004
Skills
Troubleshooting, Windows, Linux, System Administration, SQL, Computer Hardware, Leadership, Solaris, Oracle, ERP, Apache, PL/SQL, Network Administration, Unix, Servers, Disaster Recovery, Operating Systems, Enterprise Software, DNS, Technical Support, Computer Security, Project Management, Management, Microsoft SQL Server, Databases, Training, Public Speaking, Microsoft Office, Information Technology, Team Building
Education
Seattle University 1970 — 1972
Bachelor's Degree, Public Affairs
University of Puget Sound
Public Administration
Kivala-HR August 2012 - Present
Xerox Services March 2009 - August 2012
ACS, INC January 2008 - March 2009
Affiliated Computer Services 2005 - March 2009
Affilated Computer Service (ACS,Inc) July 2005 - December 2007
Delta Air Lines 2001 - 2005
Delta Air Lines, Inc 1998 - 2001
Delta Air Lines 1991 - 1998
Skills
Project Implementation, Customer Experience..., Call Center, BPO, Process Improvement, Outsourcing, Customer Experience, Change Management, Service Delivery, Vendor Management, Training, Leadership, Process Management, CRM, PMO, Operations Management, Cross-functional Team..., Workforce Management, Transition Management, Management Consulting, Management, Business Transformation, Program Management, Team Leadership, Business Process..., IT Strategy, Six Sigma, Strategy, Shared Services, ITIL, Business Analysis, Call Centers, PMP, Team Management, Project Management, SDLC, Quality Assurance, Human Resources, Requirements Analysis, Performance Management, HRIS, Integration, Employee Training, Offshoring, Business Process, ERP, Employee Benefits, Consulting, Process Engineering, SAP HR
Education
University of Dallas 1984 — 1988
BA, Economics
FT Worth Country Day School 1980 — 1984
High School
Racca Solutions Group, LLC October 2014 - Present
The Lab Consulting March 2014 - August 2014
NewMGroup October 2006 - January 2013
ACS Inc 2005 - 2006
Hill-Rom 1999 - 2005
Omnicall International 1998 - 1999
Homegold Financial 1997 - 1998
Wendover Funding 1991 - 1996
Yegen Associates 1988 - 1991
City Federal 1984 - 1985
Skills
Change Management, Customer Service, Six Sigma, Lean Manufacturing, Leadership Development, Process Improvement, Process Engineering, Operations Management, Cross-functional Team..., Cost Reduction, Program Management, Business Process..., Continuous Improvement, Performance Management, Team Building, Call Center, Strategic Planning, Business Strategy, Team Leadership, Coaching, Management Consulting, Customer Relations, Lean Initiatives, Customer Satisfaction, Kaizen, Metrics, Mergers, Mergers & Acquisitions, Telecommunications, Integration, Enterprise Software, Business Transformation, Operational Excellence, Strategy, Outsourcing, Performance Improvement, Business Process, Vendor Management, Organizational Design, Project Portfolio..., Consulting, Contract Management, Analysis, Business Analysis, Governance, Management
Education
University of North Carolina at Chapel Hill 1997 — 1997
Leadership and Communications, Bell Leadership and Communication
The George Washington University 1977 — 1981
Bachelors, International Affairs
Workday August 2014 - Present
HighRoads March 2007 - August 2014
ACS Inc. June 2005 - February 2007
Hewitt Associates February 2004 - May 2005
ADP July 1998 - February 2004
AG Consulting - An ADP Company July 1998 - June 2000
IBM February 1991 - July 1998
Skills
Benefits Administration, Employee Benefits, Technology, Outsourcing, IT Outsourcing, Human Resources, Business Development, Account Management, Sales, Sales Management, Software, Enterprise Software, BPO, Management, Business Process, SaaS, Process Improvement, HRIS, Business Process..., Cloud Computing, Consulting, Personnel Management, Vendor Management, Strategy
Education
The University of Georgia 1987 — 1991
BBA, Management Information Systems
IBM Leadership School - Harvard
Miller Heiman Strategic Selling
OnProcess Technology June 2015 - Present
Lumis Partners June 2015 - Present
Convergys March 2014 - May 2015
Convergys February 2012 - March 2014
Xerox October 2009 - January 2012
ACS, Inc. June 2007 - October 2009
APAC Customer Services February 1999 - September 2003
Stanford Keene December 1996 - December 1998
Bennett & Williams, Inc. April 1988 - May 1995
Skills
BPO, Competitive Analysis, Operational Excellence, CRM, Strategy, Outsourcing, Management, Team Leadership, Call Centers, Business Process, Leadership, Operational Streamlining, Account Management, Mergers, Call Center, Customer Experience, Business Development, Go-to-market Strategy, SaaS, Telecommunications, Mergers & Acquisitions, New Business Development, Process Improvement, Team Management, Solution Selling, Business Strategy
Education
Old Dominion University 1990 — 1993
Masters, Engineering Management
Ashland University 1983 — 1986
Bachelor of Science, Comprehensive Sciences
Platinum Pools March 2015 - Present
University of Houston September 2012 - March 2015
ACS Inc. 2010 - 2011
Skills
Call Center, Customer Service, Microsoft Office, Troubleshooting, Microsoft Excel, Outlook, Data Entry, Customer Satisfaction, Microsoft Word
Education
University of Phoenix 2011 — 2014
MBA, Business Admin
Texas Southern University 2005 — 2009
BA of Arts, Journalism
Steton Technology Group April 2013 - Present
AtTask, Inc. July 2010 - April 2013
Ancestry.com April 2010 - June 2010
RR Donnely November 2009 - April 2010
Blue Healthcare Bank September 2007 - November 2009
ACS Inc October 2005 - September 2007
Skills
Project Management, Vendor Management, Software Project..., Management, Business Process..., Business Analysis, Visio, Process Improvement, Program Management, Team Building, Leadership, Customer Experience, Account Management, PMP, Cross-functional Team..., PMO, Customer Insight, Change Management, CRM, Business Intelligence, Strategy, SDLC, SaaS, Integration, Project Portfolio..., Enterprise Software, Product Management, Agile Methodologies
Education
University of Phoenix 2002 — 2004
Bachelor's degree
ITT Tech. 1999 — 2001
Associates
ACS Inc. November 2010 - Present
Hewlett-Packard August 1993 - March 2008
HP 1993 - 2008
Tandem/Compaq/HP 1993 - 2008
FMC 1984 - 1989
San Jose State University, Dept of Biology, School of science. September 1983 - May 1986
Computerland 1979 - 1982
ComputerLand 1978 - 1981
Skills
Logic Programming, Testing, Unix, Linux, XML, Software Engineering, Software Development, Databases, Requirements Analysis, SQL, C, Operating Systems, Quality Assurance, Bash, Integration, Programming, System Administration, Agile Methodologies, Enterprise Architecture, Scrum, Software Documentation, Embeded Systems..., QA testing and..., Linux systems..., Bash shell, Korn, Application Support, Servers, Software Design, Eclipse, Analysis, Unix Shell Scripting, Systems Analysis, Troubleshooting, Visio, Microsoft SQL Server, ITIL, Java Enterprise Edition, HP, Visual Studio, Solution Architecture, TCP/IP, SDLC, Shell Scripting, Oracle, Software Project..., Apache, SharePoint, System Architecture, Web Services
Education
San Jose State University 1986 — 1992
Bachelor of Science, Management Information Systems
Ygnacio Valley High School 1970 — 1973
HS Diploma, Cheif Engineer and vacational training at KYVS radio
FLIR Systems April 2011 - Present
Netflix May 2010 - February 2011
adidas April 2007 - April 2010
Lincoln Business Solutions November 2005 - April 2007
Banfield the Pet Hospital September 2004 - August 2005
Columbia Distributing September 2003 - September 2004
ACS, Inc October 2000 - September 2003
Skills
HRIS, Human Resources, Benefits Administration, Applicant Tracking..., Workday, Taleo, System Testing, System Configuration, HR Policies, Personnel Management, Project Management, Project Coordination, ADP Payroll, PowerPoint, SAP HR, Oracle, Data Entry, Process Improvement, Onboarding, Management, Employee Relations, Training, Technical Training, Microsoft Office, SAP, Performance Management, SharePoint
Education
University of Phoenix
Business Administration and Management, General
United Healthcare March 2014 - Present
United States Air Force December 2010 - October 2013
U.S. Air Force October 2008 - September 2010
iTek Corporation January 2000 - September 2010
ACS, Inc. February 2008 - September 2008
CollegeAmerica July 2006 - December 2006
Security Service FCU May 2004 - October 2005
Security Service FCU April 2000 - May 2004
Security Service FCU May 1996 - April 2000
Skills
Military Operations, SharePoint, Technology Integration, Software Documentation, Security, Disaster Recovery, Training, Access, Windows Server, Databases, Servers, Leadership, Testing, Project Management, Microsoft SQL Server, Management, Information Technology, Business Process, System Administration, Networking, IT Management, Data Center, Network Security, Program Management, Information Assurance, Security Clearance, DoD, Military
Education
Air University 2012 — 2012
Squadron Officer School, Military and Strategic Leadership
American InterContinental University 2009 — 2010
Masters in Business Administration, Healthcare Management
American InterContinental University 2004 — 2005
Masters, Information Technology
American InterContinental University 2003 — 2004
Bachelors, Information Technology
Hawaii Pacific University 1993 — 1995
Associates, Data Processing
Xerox January 2011 - Present
Xerox Government Services Inc January 2011 - Present
ACS Inc. January 2010 - January 2011
Xerox Government Services Inc January 2010 - January 2011
Mental Health Center of Greater Manchester November 2009 - January 2010
Skills
Phone Skills, Phone Etiquette, Microsoft Office, Microsoft Excel, Microsoft Word, microsoft project, Microsoft Access, Medicaid, Medical Coding, Medical Terminology, Peer Mentoring
Education
Southern New Hampshire University 2011 — 2014
MS, Operations/Supply Chain Mgmt
University of Massachusetts, Amherst 2004 — 2008
Bachelor of Arts (BA), Sociology
North Middlesex Regional High School
High School Diploma
Verizon Wireless March 2012 - Present
Verizon Wireless March 2011 - March 2012
Verizon Wireless May 2010 - March 2011
Artistic Inks January 2009 - April 2010
ACS, Inc April 2004 - October 2006
COMFORCE August 2003 - April 2004
Education
University at Buffalo 1999 — 2003
Bachelor of Arts (B.A.), Communication, General
Workforce Essentials March 2012 - Present
NextJob, Inc. January 2009 - Present
CareerSource Palm Beach County September 2009 - February 2012
CareerSource July 2007 - August 2008
Arbor Education and Training October 2006 - June 2007
Arbor Education and Training April 2005 - October 2006
ACS inc. July 2004 - April 2005
Affiliated Computer Services February 2001 - June 2004
Skills
Workforce Development, Disability Services, Resume Writing, Career Counseling, Career Services, Career Advising, Career Transitions, Career Assessment, Employment, Employment Counseling, Community Networking, Internet Mining, Resume Mining, Job Fairs, Non-profit Events, Unemployment Claims, Welfare, Job Descriptions, Job Posting, Job Search, Career Exploration, Job Search Strategies, Great People Skills, Natural Leader, Service Minded, Mature, Independent Thinker, Outgoing, Eager To Learn, Able To Work Under..., Multitasker, Sensitive, Team Motivator, Lead By Example, Talent Identification, Coaching, Internet Research, Salary Negotiation, Interviewing, Employee Relations, Talent Acquisition, Hiring, Career Development, Interview Coaching, Customer Service, Employee Engagement, Interview Preparation, Public Speaking, Social Networking, Talent Management
Education
Everest University 1985 — 1987
BS, Business Administration
State University of New York at Delhi 1983 — 1985
AAS, Hospitality Management
Dynamic Works Institute
CWDP-JSS, Workforce Development
Marc Gold & Associates 2013 — 2013
Attended 8 day Course trained by Michael Callahan, Discovery, Customized Employment, Job Development
Career Coach Institute 1991 — 2008
CWDC, Certified Workforce Development Career Coach
Stericycle February 2014 - Present
Prime Collect Inc. Rogers Law Office October 2011 - November 2012
TPG TeleManagement March 2011 - October 2011
IC System Inc September 2008 - April 2010
Brumbaugh and Quandahl LLC August 2006 - November 2007
Amerfirst Home Improvement Finance Company April 1999 - August 2006
ACS Inc January 1996 - April 1999
Skills
Call Center, Vendor Management, Call Centers, Leadership, Forecasting, Management, Process Improvement, Training, Analysis, Coaching, Credit, Cross-functional Team..., Customer Service, Human Resources, Negotiation, Strategy, Team Management
Education
University of Nebraska-Lincoln
Optum/UnitedHealth Group January 2015 - Present
Medical Assistance Division, NM Human Services Department September 2010 - January 2015
New Mexico Human Services Department November 2007 - August 2010
ACS, Inc July 2002 - November 2007
ACS, Inc January 2000 - July 2002
Consultec June 1997 - December 1999
Consultec January 1995 - June 1997
Skills
Personnel Supervision, Medicaid, Budget Management, Managed Care, Healthcare Information..., Budgeting, Medicaid Policy, Budgets, Healthcare
Education
The University of New Mexico 1981 — 1998
BA, Political Science, Economics, Latin American Studies
US Bank October 2008 - Present
US Bank November 2000 - September 2008
ACS Inc January 1998 - September 1999
Skills
Treasury Management, Core Banking, Portfolio Management, Financial Analysis, Risk Management, Finance, Financial Risk
Education
CFT Atlantic & Central States 2005 — 2005
Trust Operations
Southwestern Illinois College 2004 — 2004
Business
Victory Studios December 2014 - Present
Interpolnik, LLC June 2014 - November 2014
US Army September 2006 - April 2010
ACS, Inc. May 2005 - June 2006
Skills
Network Administration, Network Security, TCP/IP, A+ Trained, Camera Operating, Digital Photography, Digital Media, Film Production, Film Editing, Short Films, Creative Writing, Script-writing, Lighting, Studio Lighting, Final Cut Pro, Adobe Creative Suite, Sales, Customer Service, Canon DSLR, Grip, Multi-camera Directing, Technical Direction, Special Events..., Video Production, Camera Assistant, Production Assistance, Employee Training, Team Mentoring, Peer Leadership, Inventory Management, Inventory Control, Live Audio, Set Construction, Set Design, Military Logistics, Camera, Editing, Video Editing, Video, Film, Photography
Education
Art Institute of Seattle 2012 — 2016
Cinematography and Film/Video Production
Shoreline Community College 2014 — 2015
Associate's Degree, Cinematography and Film/Video Production, Undergrad
Capital Area Technical Center 2002 — 2004
Multi-Media, Live Video Production
Stay at Home Wife June 2013 - Present
Dental Dynamic Staffing August 2008 - June 2013
ACS Inc. July 2007 - May 2008
Kentucky Teachers' Retirement System September 2004 - June 2007
Skills
Account Management, Staffing Services, Recruiting, Cold Calling, Temporary Staffing, Internet Recruiting, Permanent Placement, Recruitment Advertising, Temporary Placement, Payroll, Sales, Interviews, Time Management, Human Resources, Hiring, Team Building
Education
Sullivan University 2003 — 2004
Administrative Office Management
Franklin County High School 1999 — 2003
Tennessee Valley Authority May 2014 - March 2015
Tennessee Valley Authority October 2012 - April 2014
LabCorp November 2007 - December 2011
ACS Inc May 2005 - September 2007
United States Postal Service December 2003 - March 2007
AMS Health Sciences Inc March 2000 - January 2004
United States Postal Service November 1998 - December 2003
Skills
Data Analysis, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Teamwork, Outlook, Public Speaking, Problem Solving, Training, Social Networking, Customer Service, Business Statistics, Fundraising, Integrity, Time Management, Creative Thinking, Research, HTML, English, Windows, Process Improvement, Project Management, Analysis, SharePoint, HPALM, Application Lifecycle..., ALM, Leadership
Education
The University of Tennessee at Chattanooga 2011 — 2015
Bachelor’s Degree, Accounting, Program GPA: 3.480 Overall GPA: 3.195
Warren East High School 1994 — 1998
Pearson Ventures, Inc. June 2009 - Present
Besler Consulting November 2007 - June 2009
ACS, Inc. May 2005 - November 2007
Skills
Project Management, Contract Management, Office Management, Executive Level..., Quality Assurance, Customer Service, Research, Editing, Import/Export Operations, Marketing
Education
Baker College Center for Graduate Studies
Cuttington University College
Orange DRC July 2012 - Present
LUMINA CONGO December 2007 - June 2012
Warid Telecom October 2007 - June 2010
Warid Telecom October 2007 - June 2010
WARID CONGO SA October 2007 - June 2010
MILLICOM Tigo DRC Mobile Telecom July 2007 - October 2007
Tigo DRC June 2007 - October 2007
ACS INC January 2004 - July 2007
ACS INC May 2006 - June 2007
NCH CORPORATION Chemical manufacturer company May 2004 - May 2006
Education
Université du Québec à Montréal 1997 — 2002
University of Quebec
Bachelor, communication and public relations
ACS University
SITEL University
Diploma, leadership professional skills2003
University of Quebec
Associate, human resources management2002
Unisys September 2012 - Present
GLV, Inc. October 2007 - Present
Axiom Technology Group September 2011 - September 2012
Acxiom November 2009 - September 2010
ACS Inc April 2006 - March 2009
Trizec Properties March 2002 - April 2006
Rivenet 2001 - 2001
CNA Insurance 1997 - 2000
CompuCom 1995 - 1997
US Army 1987 - 1995
Skills
Linux, Netbackup, VMware, HP Proliant, Windows Server, SAS70, SOX Compliancy, Enterprise Architecture, Solution Architecture, Virtualization, Offshoring, Management, Change Management, Operations Management, xSeries, Blade Technology, Dell PowerEdge Servers, HP Insight Manager, Microsoft Technologies, Data Center, IT Operations, IT Service Management, Citrix, System Administration, IT Management, Servers, Business Continuity, Disaster Recovery, Integration, IT Strategy, Active Directory, ITIL, SAN, Infrastructure, Networking, Unix, VMware ESX, Databases, Hardware, Information Technology
Education
University of Phoenix 2003 — 2005
Bachelor of Science, Information Technology
Littleton Men's Golf Club October 2014 - Present
Xerox June 2013 - Present
ING February 2007 - June 2013
JMarquez Consulting January 2006 - June 2013
StoneRiver, Inc. February 2006 - February 2007
Xerox October 2002 - January 2006
ACS INC 2003 - 2005
ACS INC 2003 - 2005
ACS INC 2003 - 2005
ACS INC 2003 - 2005
Skills
User Acceptance Testing, Business Analysis, Requirements Analysis, Agile Methodologies, Process Improvement, Visio, SDLC, Quality Assurance, Requirements Gathering, Software Project..., SharePoint, SQL, Business Process..., Analysis, Integration, Business Requirements, Software Documentation, Test Planning, Data Warehousing, DB2, Insurance, Product Management, Product Development, Medicare, Medicaid, Workers Compensation, Life Insurance, Variable Annuities, EDI ANSI X12, Claims Management, Self Management, Mainframe Testing, Access, Microsoft Word, Microsoft Excel, English, Disaster Recovery, Data Conversion, Project Management, Waterfall, Strategy, Project Planning, Vendor Management, Business Intelligence, PMP, MS Project, Business Process, Management, PMO, Mainframe
Education
University of Denver 2005 — 2009
Master of Business Administration (MBA), Taxation
Teiko - Westmar University 1991 — 1992
Bachelor's degree, Economics
Tarkio College 1988 — 1992
BFA, Business, Management, Marketing, and Related Support Services
Hinkley High School 1984 — 1988
Cognizant Technology Solutions January 2013 - Present
ACS Inc, A Xerox Co October 2008 - January 2013
ACS Inc April 2009 - May 2011
Spherion/Technisource October 2008 - April 2009
American Express January 2004 - July 2008
American Express 2004 - 2008
American Express 1999 - 2004
Skills
Six Sigma, Project Management, Analysis, Data Analysis, Auditing, SDLC, Business Analysis, Visio, Vendor Management, Process Improvement, User Acceptance Testing, Requirements Analysis, Requirements Gathering
Education
Paradise Valley Comm College 2006 — 2008
AA, Business, Risk Mgmt
University of Phoenix
BS, Business Administration, Management and Operations
NIMBL LLC. September 2013 - Present
Cargill May 2011 - August 2013
ACS inc. June 2000 - March 2011
EDS April 1998 - September 1999
Skills
SAP, SAP Netweaver, SAP R/3, SAP ERP, SAP Basis, SD, SAP BI, ECC, SAP Implementation, SAP BW, IDOC, Data Migration, ERP, Business Objects, SAP Portal, ABAP, SAP XI, SAP CRM, Business Intelligence, Oracle, SAP SD, EDI, SAP APO, Performance Tuning, SAP SRM, Integration, SAP Solutions, AIX, Business Process, IBM AIX, IDoc
Education
University of Windsor 1997 — 2000
Sociology/Business
St. Clair College 1995 — 1997
Diploma, International Business
Intersections Inc. February 2014 - Present
Strayer University April 2006 - November 2013
Viget Labs April 2005 - April 2006
General Dynamics Information Technology September 2004 - March 2005
WorldCom January 1999 - June 2004
Medical Consumer Media - MCM August 1996 - January 1999
ACS Inc. January 1993 - August 1996
PEI, Inc. January 1992 - January 1993
GM Import-Export February 1991 - January 1992
US Army February 1981 - February 1991
Skills
Staff Development, PeopleSoft, Leadership, Training, System Administration, Process Improvement, Customer Service, Project Management, Change Management, Higher Education, Leadership Development, Analysis, E-Learning, Management, Recruiting, Government, Performance Management, IT Strategy, Policy, Team Leadership, Vendor Management, Management Consulting, Instructional Design, Project Planning, Business Process..., Proposal Writing, Employee Relations
Education
Strayer University (VA)
Bachelor of Science in Information Systems, Concentration in Database Development
Weichert Realtors January 2013 - Present
ACS, a Xerox Company June 2009 - December 2012
ACS, Inc. April 2005 - May 2009
Mellon HR Solutions January 2002 - April 2005
PricewaterhouseCoopers April 1999 - January 2002
The Kwasha Lipton Group of Coopers & Lybrand July 1991 - April 1999
Skills
Microsoft Office, Outlook, Adobe Acrobat, Microsoft Excel, PowerPoint, Real Estate, Business Analysis, Outsourcing, Process Improvement, Vendor Management, Human Resources, Business Process..., Recruiting, Salesforce.com, Strategic Planning, Change Management, Employee Benefits, Management, Analysis
Education
Kovats School for Real Estate 2003 — 2003
Real Estate Agent
Bergen Community College 1989 — 1991
Associate of Arts and Sciences (A.A.S.), Information Technology
Pioneer Natural Resources Company 2008 - Present
ACS-INC 2007 - 2008
Apollo Resources 2005 - 2007
Mac Partners/OCRI 2004 - 2005
Skills
Public Speaking, Project Planning, Contract Negotiation, Research, Customer Service, Project Management, Leadership, Fundraising, Administrative..., Office Management, Marketing, Event Planning, Vendor Management, Public Relations, Team Building, Process Improvement, Recruiting
Education
University of North Texas 1996 — 2000
Bachelor of Science (BS), Interdisciplinary Studies
SECU November 2013 - Present
State of North Carolina September 2007 - November 2013
Ciber Inc April 2007 - September 2007
RBC Centura Bank November 2005 - March 2007
ACS State Healthcare September 2004 - October 2005
ACS State Healthcare January 2001 - September 2004
Computer Aid Inc August 2000 - December 2000
ACS Inc June 1999 - August 2000
School Dist. of Hillsborough County July 1998 - June 1999
Skills
JCL, COBOL, Microsoft SQL Server, DB2, SQL DB2, Easytrieve, VSAM, Endeavor, ISPF, MVS, QMF, CICS, Fileaid, SQL
Education
University of South Florida 1996 — 1998
Bachelors of Science, Management Information Systems
St. Petersburg Junior College 1993 — 1996
Associate of Arts
Girl Scouts of Western Washington January 2015 - Present
ASAP Business Solutions L.L.C. April 2014 - November 2014
ACS Inc February 2011 - March 2013
ABHS February 2009 - December 2010
CVSD ECEAP Parents Group September 2008 - June 2009
Quality Inn/Princess Suites August 2006 - November 2006
ICT Group November 2002 - August 2006
Skills
Healthcare, Interviews, Policy, Customer Service, Teamwork, Administration, Data Entry, Microsoft Word, Outlook, Process Scheduler, Time Management, Invoicing, Filing, Customer Satisfaction, Receptionist Duties, PowerPoint, Telephone Skills, Microsoft Office, Microsoft Excel, Team Building, Sales
Education
University of Phoenix 2005 — 2010
BA, Business Management
Spokane Community College 2000 — 2000
gen classes, Customer Service
Minol USA October 2008 - Present
ACS Inc. September 2006 - September 2008
TLC Learning Academy Ltd September 2005 - September 2006
Skills
Outlook, Customer Service, Excel, Microsoft Office, Coaching, Microsoft Excel, Supervisory Skills, Contract Management, Training, Budgets, Management, Process Improvement, Team Building, Microsoft Word
Education
The University of Texas at Arlington 2002 — 2011
Bachelor of Arts, Interdisciplinary Studies
R.L. Turner High School 1999 — 2002
Sweet Dreams Baking October 2010 - Present
Amertcan Legion Post #345 1999 - Present
ACS, Inc February 2009 - June 2009
ACS, Inc February 2007 - May 2007
OutComes INC February 2004 - May 2004
Skills
Fast Learner, Microsoft, Data Entry, Windows 7, Microsoft Windows 98, Windows 95, Listening Skills, Microsoft Office, Microsoft Works, Spreadsheets, Scheduling, WordPerfect, Word, Public Speaking, Telephone Skills, Advertising, Photocopier, Fax, Scanners, Health Insurance, Microsoft Money, Punctual, Outgoing, Writing, Money Management, Money Handling, Event Planning, Auditing, Research, Negotiation, Medical Records, Record Keeping, Decision Making, Persuasion Skills, Customer Interaction, Listener, Persistent, Open Minded, Reliability, Eager To Learn, Tenacious, People Skills
Education
University of Kentucky 2004 — 2009
Business
Danville High School Adult Education 2005 — 2005
G.E.D.
Unified Social July 2013 - April 2015
Unified Social January 2013 - June 2013
PageLever December 2010 - January 2013
BrandGlue.com April 2010 - December 2010
ACS, Inc. April 2007 - March 2010
Composite Enterprise December 2008 - April 2009
Bay Area Networking January 2000 - May 2002
Skills
Facebook, Start-ups, Web Development, Social Media Marketing, HTML, CSS, SEO, JavaScript, Social Media, Web Design, PHP, E-commerce, Wordpress, Online Advertising, Google Analytics, Social Networking, WordPress, Hiking, Digital Media, User Experience, Product Management, Software Development, Web Analytics, SEM, Mobile Applications, Web 2.0, Web Applications, Facebook API, HTML 5, Analytics, Mobile Devices
Education
Auburn University
B.S, Computer Science
Xerox August 2013 - Present
Acs, Inc. August 2011 - August 2013
Skills
Vendor Management, Outsourcing, Operations Management, BPO, Business Process..., Quality Assurance, Six Sigma, Service Delivery, Cross-functional Team..., Process Improvement, Disaster Recovery, Offshoring, Call Centers, Management, Workforce Management, Change Management, Data Center, Program Management
Education
Brigham Young University 1984 — 1986
Microbiology
University of KY 1979 — 1980
Data Processing/Business
The Summit Church January 2011 - Present
ACS Inc June 2010 - January 2011
Research Triangle Foundation of North Carolina 2006 - June 2010
Verizon January 1999 - February 2006
Nortel April 1996 - April 1998
Skills
Management, Information Technology, Leadership, Networking, Public Speaking, Vendor Management, Troubleshooting, Team Leadership, Program Management, Team Building, Process Improvement, Disaster Recovery, Project Management, Nonprofits, IT Management, Data Center, System Administration, Active Directory, Technical Support, Integration
Education
Strayer University 2002 — 2005
BS, Internetworking Technology
Strayer University
Internetworking Technology
Masterbuilt Manufacturing December 2014 - Present
Masterbuilt Manufacturing June 2010 - December 2014
Assurant Specialty Property August 2008 - November 2009
ACS Inc. December 2006 - July 2008
AirTran Airways June 2005 - July 2006
US Army August 2001 - April 2005
Skills
Microsoft Word, Customer Service, Outlook, PowerPoint, Inventory Management, Technical Support, Microsoft Office, Microsoft Excel, Logistics, Call Centers, Telephone Skills, Data Entry, Windows 7, Operations Management, Analysis
Education
University of Phoenix 2010 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
West Potomac High Shool 1997 — 2001
General Studies, General Studies
The Rainmaker Group August 2014 - Present
Bridgeline Digital July 2014 - August 2014
Alex and Ani USA October 2011 - June 2014
AnishSoft LLC May 2009 - October 2011
Ashworth College February 2011 - July 2011
Innovatum Inc February 2008 - February 2011
ACS Inc December 2004 - February 2008
Skills
Databases, Microsoft SQL Server, SQL, .NET, C#, Software Project..., Enterprise Architecture, Virtual Teams, Team Building, Technology Integration, SDLC, Agile & Waterfall..., T-SQL, Requirements Gathering, Agile Methodologies, XML, Visual Studio, SharePoint, Integration, Software Development, JavaScript
Education
The University of Tennessee at Chattanooga 1999 — 2004
Bachelor of Science (B.S.), Computer Engineering
Xerox March 2012 - Present
Affiliated Computer Services April 2005 - March 2012
ACS Inc. March 2001 - April 2005
Science Application International Corporation January 1998 - March 2001
Skills
Testing
Education
University of Maryland College Park 1995 — 1997
BS, Computer and Information Science
Silverado High School August 2005 - Present
Victor Valley Union High School District August 2005 - Present
ACS Inc. October 2001 - August 2005
Ariel Technical Services 1999 - August 2001
Skills
Teaching, Classroom, Lesson Planning, Curriculum Design, Curriculum Development, Higher Education, Educational Leadership, Staff Development, Research, Public Speaking, Tutoring, Educational Technology, Teacher Training, Sports Coaching, Sports
Education
Vanguard University of Southern California 2001 — 2003
University of La Verne 1996 — 1998
Xerox 2006 - 2012
ACS Inc. 1999 - 2012
Transactive Corporation 1995 - 1999
Citibank NA 1983 - 1995
Skills
Strategic Planning &..., Process Operations..., Process Engineering, Conceptual Design, Program Development &..., Dispute Management &..., Articulate..., Vendor Management, Customer Relationship..., Management Resource..., Bids & Proposal..., P&L $65M, Business Process..., Resource Management, Program Management, Management, Project Planning, Cross-functional Team..., Project Management, Start-ups, Training, Budgets, Strategic Planning, P&L Management, Finance, Proposal Writing, CRM, Process Improvement, Testing, Retail, Management Consulting, Strategy, Change Management, Integration, Business Analysis, PMO
Education
St. Petersburg College
Bachelor of Arts Studies, Business
AT&T Mobility August 2013 - Present
AT&T Mobility February 2010 - February 2013
Volt Technical Resources September 2008 - February 2013
AT&T Mobility September 2008 - February 2010
Yahoo! April 2006 - March 2008
TEKsystems November 2005 - April 2006
ACS Inc. June 2005 - November 2005
Self Employed - CATT Technology, LLC June 2001 - March 2005
Electric Lightwave January 1997 - April 2001
Skills
MS Office Suite, Dreamweaver, Adobe Acrobat, ATG Dynamo, Web Development, HTML, Web Services, Microsoft Office, Online Advertising, Technical Support, Web Design, Mobile Devices, Oracle, CSS, Networking, Software Documentation, PHP
Education
National Education Center 1987 — 1989
AST, Electronic Engineering Technology
Santa Ana College 1985 — 1987
NA, General Education
Kforce Healthcare, Inc. September 2012 - July 2014
St. Peters Hospital/St. Peters Medical Group May 2008 - May 2012
ACS, Inc August 2006 - May 2008
Pre-employ.com August 2005 - April 2006
Skills
ICD-9, CPT, HCPCS coding, Handle complex/multiple..., Audit and educate..., Infectious Diseases, Cardiology, Radiation Oncology, Urgent Care, Compliance, Customer Service, Microsoft Office, Medical Billing, Healthcare, HIPAA, Data Entry, Excel, Insurance, Auditing, EMR, CPT, Medical Terminology, Health Insurance, Accounts Receivable, Medical Coding, Medical Records, Family Practice, Claims, Medicaid, EHR, Customer Relations, Administration, Documentation, Word, Healthcare Compliance, Meditech, Claim, Revenue Cycle, Healthcare Consulting, Medicare, Hospitals, Physicians, Medicine, Inpatient, Healthcare Information..., Practice Management, Healthcare Management, ICD-9, HCPCS
Education
AAPC 2012 — 2012
Certificate, Professional Coding
Practice Management Institute 2008 — 2008
Certificate, Medical Coding
Shasta College 1995 — 2000
AA, Business Admin./Accounting
Wells Fargo Bank April 2005 - August 2010
CACI International Inc June 1998 - August 2004
ACS Inc. May 1994 - September 1997
Defense Budget Project December 1991 - April 1994
Education
The University of Edinburgh 1990 — 1991
MBA, Corporte Strategic Planning
University of Michigan 1978 — 1982
BBA, Finance, Accounting
ADP December 2009 - Present
Lockheed Martin July 2006 - December 2009
ADP October 2003 - July 2006
ACS Inc. July 2003 - October 2003
Premier Logic May 2001 - July 2003
Pathfire September 2000 - April 2001
Lockheed Martin 1996 - 1998
Tactics Group, Inc. 1994 - 1995
Skills
Java, JavaScript, WebSphere Application..., Tomcat, JAX-WS, WSDL, Web Services, XML, MyEclipse, Eclipse, JBoss, Apache, Software Development, Perl, PHP, SAP Netweaver
Education
University of California, Davis 1983 — 1985
MS, Mechanical Engineering
University of California, Davis 1979 — 1983
BS, Aeronautical Engineering
Caterpillar Inc. October 2010 - June 2015
Matcor July 2010 - October 2010
Caterpillar Inc August 2008 - April 2009
DZ Atlantic December 2007 - July 2008
ACS Inc February 2007 - November 2007
Skills
Welding, MIG Welding
Education
University of Phoenix 2009 — 2011
Associate of Arts (A.A.), Information Technology/Networking, 3.17
Illinois Welding School 2003 — 2004
Vocational Certification, Welding, Certificate of Completion
Canton High School 1998 — 2002
High School Diploma
iContact October 2012 - Present
FunCom Inc September 2011 - September 2012
IPRO, Inc November 2010 - July 2011
ACS Inc August 2009 - September 2010
CESI December 2008 - May 2009
University of Michigan May 2004 - October 2006
Skills
Management, Team Leadership, Customer Service, Microsoft Excel, Data Analysis, Quality Assurance, Photoshop, Data Entry, Online Gaming, JIRA, Salesforce.com, Social Media, Social Media Marketing, Program Management, Customer Satisfaction, MMO, Outlook, Leadership, Microsoft Word, Call Centers, Video Games, PowerPoint, Social Networking, Technical Support, Business Analysis, Teamwork, Team Building, Windows, Microsoft Office
Education
University of Michigan 2002 — 2007
Bachelors of Science, Political Science
Central Lake High School 1998 — 2002
High School Diploma, Academic
Intact Partners Inc. February 1997 - Present
Florida Department of State June 2011 - April 2013
Florida House of Representatives February 2011 - June 2011
Medical Data Engineering LLC May 2010 - December 2010
Fringe Benefits Management Company (FBMC) January 2010 - December 2010
Florida Agency for Workforce Innovation April 2010 - June 2010
Fringe Benefits Management Company (FBMC) September 2009 - December 2009
Medical Messenger LLC October 2008 - June 2009
Information Systems of Florida, Inc. January 2008 - October 2008
ACS, Inc February 1981 - February 1997
Skills
Cloud Computing, .NET, Programming, Contract Negotiation, Healthcare, Management Consulting, Project Management, Start-ups, C#, Software Engineering, Process Improvement, Analysis, Leadership, Team Building, Information Technology, Microsoft SQL Server, Security, New Business Development, Budgets, Program Management, Strategic Planning, Networking, Cross-functional Team..., Management, Enterprise Software, SDLC, Software Development, Strategy, IT Service Management, Requirements Analysis, Policy, Business Development, Government, Entrepreneurship, Consulting, Agile Methodologies, CRM, Integration, Business Intelligence, Telecommunications, Governance, Mobile Devices, Software Project..., Enterprise Architecture, IT Strategy
Education
Samford University 1974 — 1976
BA, Religion, Math
Abraham Baldwin College 1972 — 1974
AS, Biology
Tata Consultancy Services August 2015 - Present
Fortes Holdings January 2015 - July 2015
Tata Consultancy Services August 2009 - December 2014
Axcess Financial Services, Inc. March 2008 - April 2009
ACS Inc July 2005 - February 2008
OPW Engineered Systems June 2004 - July 2005
Irwin Industrial Tools December 1999 - June 2004
The Center of Warren and Clinton Counties 1997 - 1999
UALR 1991 - 1993
Education
University of Phoenix 2000 — 2003
M.A., Organizational Management
University of Arkansas at Little Rock 1989 — 1992
B.A., English
HomeTeam Pest Defense June 2008 - Present
HomeTeam Pest Defense March 2006 - June 2008
ACS Inc December 2005 - October 2006
Skills
Bilingual-Spanish, Sales Operations, Sales Process, Salesforce.com, P&L Management, Team Building, Negotiation, Customer Relations, Operations Management, Construction, Advertising, Customer Service, Sales Management, Selling, Management, Sales, Cold Calling, Account Management, New Business Development, Contract Negotiation
Education
The University of Texas at Austin 1999 — 2003
Bachelor of Arts, Spanish & Biology
City of Riverside May 2015 - Present
Xerox May 2014 - April 2015
ACS/Xerox Corp October 2008 - May 2014
ACS Inc October 2006 - October 2008
Skills
Cloud Computing, Disaster Recovery, Data Center, Databases, Virtualization, Software Development, Vendor Management, ERP, Project Management, Enterprise Architecture, IT Service Management, High Availability, Budgets, Contract Negotiation, Business Development, Data Warehousing, IT Management, IT Operations, Security, ITIL, Process Improvement, Customer Satisfaction, Grid Computing, Information Security, IT Security Best..., Government Procurement, Cross-functional Team..., Utility Industry, New Business Development, Financial Analysis, IT Enabled Business..., Leadership, Managerial Finance, Business Solution, IT Project & Program..., Budgeting, Data Center Operations, Vendor Selection, ITIL Service Operations, Strategic Analysis, Technology Integration, SharePoint, PMO set-up, IT Operations Management, Business Strategy, IT & Business Strategy..., Balanced Scorecard, Five Forces Anslysis, Capabilities Development, SWOT analysis
Education
University of Pune 1992 — 1994
Masters in Computer Management, Commercial/Business Application/ERP design and deployment
University of Pune 1989 — 1991
Bachelors in Computer Science, Computer Science, Software Development
ACS INC. CAMAA Foundation September 2013 - December 2013
ACS. INC August 2012 - May 2013
Skills
Family Therapy, Mental Health Counseling, Psychotherapy, Life Transitions, Crisis Intervention, CBT, Psychology, Self-esteem, Public Speaking
Education
University of Phoenix 2010 — 2013
Master of Science, Marriage and Family Therapy/Counseling, 3.83
AcariaHealth November 2014 - Present
ACS Inc. May 2009 - November 2014
Skills
Process Improvement, Project Management
Education
University of Phoenix
T-Mobile January 2013 - Present
Apex Systems Inc June 2011 - December 2012
Sam's Club August 2010 - June 2011
Starbucks Coffee Company October 2008 - January 2010
TEKsystems November 2007 - June 2008
ACS Inc October 2007 - November 2007
Wal-Mart Stores Inc March 2007 - June 2007
WDS Global October 2006 - February 2007
X-10 Wireless Technologies Inc March 2006 - September 2006
Wal-Mart Stores Inc September 2003 - March 2006
Skills
Desktop Support, Windows 7, Active Directory, Troubleshooting, SharePoint, Security, Networking, VPN, Hardware, Software Installation, Call Centers, Databases, Customer Satisfaction, Help Desk Support, Customer Service, Management, Computer Repair, Technical Support, Training, Access
Education
Southern New Hampshire University 2015 — 2019
Bachelor's Degree, Information Technology Cybersecurity
ITT Technical Institute
Puyallup High School
Flipagram February 2015 - Present
NBCUniversal, Inc. November 2011 - February 2015
Saint Joseph Health System June 2011 - October 2011
ACS-INC July 2007 - June 2011
Infor May 2004 - July 2006
Ciena March 2001 - February 2005
United States Air Force April 1994 - January 2001
Skills
SDLC, Visio, Software Development..., XP, Microsoft Excel, Microsoft Word, PowerPoint, Windows 7, Windows Vista, Agile Methodologies, MS Project, PMP, Software Project..., SharePoint, Requirements Analysis, Business Analysis, Business Intelligence, Vendor Management, Process Improvement, Integration, Scrum, Quality Assurance, Testing, Agile Project Management, Business Process..., Project Planning, Project Management, Business Process, Mobile Devices, Microsoft Project
Education
Villanova University 2008 — 2010
Masters, IS/IT Project Managment
University of Phoenix 2000 — 2005
Bachelors, Business Managment
United States Air Force Technical College (Tyndall Air Force Base, Florida) 1994 — 1995
Aerospace Command and Control
United States Air Force January 2005 - Present
Lockheed Martin August 2001 - April 2005
ACS, Inc. February 1997 - August 2001
Skills
Project Planning, Information Technology, Business Requirements, Air Force, DoD, Security Clearance, Program Management, Resource Management, Military, Systems Engineering, Requirements Analysis, Command, Government, Process Improvement, Integration, Analysis, Software Documentation, Federal Government, Leadership, Security+, Information Assurance, Business Process, Top Secret, PMP, Security, Risk Management, Defense, Project Management, Change Management, Software Development, Intelligence, Government Contracting, Organizational..., Team Leadership, Management, MS Project, Military Operations
Education
University of Tennessee-Knoxville 2013 — 2013
Aerospace & Defense MBA, Business Administration and Management, General
The University of Texas-Pan American 1987 — 1993
BS, Interdisciplinary Studies
American Graduate University
Unique and Elite LLC May 2015 - Present
Security National Mortgage January 2014 - Present
Veritas Funding October 2013 - January 2014
RANLife Home Loans December 2012 - October 2013
ACS, a Xerox Company August 2011 - December 2012
ACS Inc December 2009 - August 2011
ACS Inc May 2009 - December 2009
Heuristic Systems December 2008 - May 2009
Asierus Inc June 2006 - November 2008
TJ Maxx July 2005 - May 2006
Skills
Troubleshooting, Software Documentation, Visio, Customer Service, Call Center, SharePoint, Quality Assurance, Customer Satisfaction, Windows, Microsoft Office, Process Improvement, Active Directory, Access, Operating Systems, Networking, Mortgage Lending, Sales, Budgets, Loans, Databases, Coaching, Call Centers, Investment Properties, First Time Home Buyers, Real Estate, Credit
Education
Western Governors University 2011 — 2014
Bachelors of Science, Network Administration
Salt Lake Community College 1998 — 1998
Brighton High School 1991 — 1995
Salt Lake Community College
Signal Energy Constructors February 2015 - Present
The University of Alabama at Birmingham January 2014 - December 2014
Whitman Requardt & Associates July 2013 - August 2013
The University of Alabama at Birmingham October 2012 - May 2013
Victory Lane Pit Stop June 2012 - September 2012
Baylor School August 2011 - December 2011
ACS Inc July 2010 - December 2010
Skills
Civil Engineering, Engineering, PondPack, WaterCAD, Marketing, Business Performance..., Academic Tutoring, Customer Service, Customer Service..., Microsoft Excel, Research, Statistics, Management, Testing, Training, PowerPoint
Education
University of Alabama at Birmingham 2011 — 2014
Bachelor's Degree, Civil Engineering
Baylor school 2006 — 2010
High School
BECU November 2006 - Present
Aquent November 2004 - November 2006
ACS, Inc June 2000 - October 2004
NLFC, Inc. March 1997 - June 2000
Skills
Banking, SharePoint, Technical Writing, Training, Technical Support, Vendor Management, Knowledge Management, Process Improvement, Business Analysis, Help Desk Support, Project Management, Team Leadership, Visio, Customer Service, Software Documentation, Leadership, Management, Program Management, Team Building
Education
University of Phoenix 2013 — 2015
Master's degree, Information Systems, 4.0
University of Maryland College Park 1978 — 1984
Bachelor of Arts (B.A.), Radio, Television, and Film / minor in US History
University of Phoenix
Master of Business Administration (MBA), E-Commerce/Electronic Commerce
NY5K Corp. 2007 - Present
A Calculated Solution 2007 - Present
Association of Educational Sales Reps of NYS 1999 - Present
ACM Inc. 1999 - 2007
ACS Inc. 1990 - 1999
Skills
Management Consulting, Small Business, Non-profits, Accounting, Website Development, Event Management, Quickbooks, QuickBooks, Business Development, Marketing, Sales, Strategic Planning, Budgets, Start-ups, Access, Management, Nonprofits, Entrepreneurship, Telecommunications, Social Media, Selling, Leadership, Finance, Training, Business Strategy
Education
Union College 1983 — 1987
BA, Politcal Science/History
Berwick Academy 1977 — 1983
Onondaga County Department of Social Services December 2013 - Present
WCNY Public Broadcasting September 2008 - Present
Onondaga County Health Department May 2011 - December 2013
American Red Cross October 2009 - May 2011
Town of Manlius Republican Committee February 2009 - November 2009
Onondaga County - Division of Purchase February 2008 - January 2009
Hardy Construction Services March 2006 - September 2007
ACS, Inc December 2003 - March 2006
Inland Homes October 2002 - December 2003
Pulte Homes August 2000 - October 2002
Skills
Customer Service, Logistics Management, Program Evaluation, Coordinating Events, Collaboration, Political Campaigns, Policy Analysis
Education
State University of New York College at Oswego 1993 — 2008
BA, Political Science
Herkimer County Community College 1990 — 1992
AAS, Criminal Justice
Davids Bridal Incorporated December 2009 - Present
Department of Workforce Services November 2008 - October 2009
Lagoon Inc December 2007 - February 2008
Michaels Inc September 2007 - November 2007
ACS Inc February 2007 - September 2007
Pizza Hut May 2005 - February 2006
Mervyn's October 2005 - January 2006
Pizza Hut January 2005 - March 2005
McDonaldsCustomer Care Specialist October 2003 - March 2004
Wild Mushroom Pizza January 2003 - April 2003
Education
TechSkills 2009 — 2010
Certification, Medical Transcription
Utah Career College 2008 — 2009
Bachelors of Science, Business Administration
Westwood College - Denver North 2006 — 2007
Bachelors of Science, Criminal Justice
Salt Lake Community College 2006 — 2006
Certification, Ready to Work
Salt Lake Community College
GED
Skylar Business Solutions October 2000 - Present
ACS, Inc October 2008 - April 2011
West Telemarketing August 2005 - May 2008
Skills
Customer Service..., Merchandising, Computers, Typing, Microsoft Office, Web Design, Social Media Marketing, Strategic Planning, Team Building, Call Centers, Team Leadership, Payroll, Team Management, Customer Service, Vendor Management, Coaching, Management, Training, Access, Microsoft Excel, Recruiting, Leadership, Troubleshooting, Outlook
Education
University of Phoenix 2009 — 2012
Bachelors, Business Management
Leidos Engineering September 2013 - Present
SAIC February 2012 - September 2013
Caliber K Computing September 2010 - November 2011
Sorenson Communications April 2008 - September 2010
ACS, Inc. October 2002 - April 2008
Skills
Active Directory, Windows Server, Servers, VMware, System Deployment, Group Policy, DNS, Operating Systems, Windows 7, Technical Support, Windows XP, XP, Hardware, Software Installation, Security, Antivirus, IT Service Management, IIS, Microsoft Exchange, Virtualization, DHCP, Cisco Technologies, Software Documentation, Laptops, Help Desk Support, Integration, SQL, Testing, Disaster Recovery, Information Technology, VMware ESX, System Administration, Management, Firewalls, Troubleshooting, Databases, Enterprise Architecture, SCCM, vSphere, Enterprise Software, Powershell, Microsoft Technologies, TCP/IP, SQL Report Writing, System Center Suite, LANDesk, ITIL, VMware vSphere
Education
Arkansas State University 1996 — 1999
B.S.
UnitedHealth Group May 2011 - Present
Albright and Associates, LLC February 2001 - Present
CSC Consulting June 2010 - May 2011
ACS, Inc October 2005 - August 2008
Southwestern Business Resources October 2002 - October 2005
Superior Consultant 1997 - 2000
ServiceMaster 1993 - 1996
Education
Saint Leo University 1989 — 1993
BA, Human Resources Administration
Xerox April 2012 - Present
ACS, a Xerox Company February 2010 - April 2012
ACS, Inc. June 2001 - February 2010
Host Communications May 1998 - July 2001
J.D. Edwards March 1996 - April 1998
The Roybal Corporation Architects February 1994 - March 1996
Skills
Proposal Leadership, Marketing, Event Management, Program Management, Writing, Project Planning, Outsourcing, Leadership, Strategy, Management, Project Management, Proposal Writing, Sales Management, Business Development, Salesforce.com, Sales Operations, Training, Forecasting, B2B Marketing
Education
Brigham Young University 1990 — 1992
Bachelor of Science (B.S.), Tourism and Travel Services Marketing Operations
NFP 2007 - Present
National Financial Partners 2007 - Present
ACS Inc July 2006 - October 2007
Pinion Software February 2000 - June 2006
Infraworks February 2000 - June 2006
Skills
C#, ASP.NET, .NET, Web Applications, Java, OOP, Linux, MySQL, Microsoft SQL Server, Databases, Software Development, Integration, Agile Methodologies, Windows, SDLC, SSIS, T-SQL, Unix, Web Services, Database Design, Architecture, Multithreading, Visual Basic, WCF, Programming, IIS, XML, SOA, SSRS, ASP.NET MVC, LINQ, Visual Studio, AJAX, VB.NET, VSS, SQL, Software Project..., Scrum, jQuery, Enterprise Architecture, Oracle, JavaScript, WPF, Architectures
Education
University of Arkansas at Little Rock 1998 — 1999
Masters Degree, Applied Science
Xiamen University
Santa Clara County Probation Department December 2006 - Present
Computer Helpers Co. May 2003 - Present
ACS Inc. June 2001 - December 2006
Aveo Inc. 1999 - 2001
Brio Technology, Inc. 1997 - 1999
Skills
Windows Server, Customer Service, VMware, System Administration, Business Intelligence, SQL, Security, Microsoft Office, IT Management, Data Center, Program Management, Integration, DNS
Education
University of California, Irvine 1990 — 1994
Whitney High School, Cerritos, CA 1984 — 1990
American Express September 2013 - Present
American Express February 2009 - Present
American Express August 2007 - February 2009
ACS, Inc February 2003 - August 2006
Bull HN Information Systems 1989 - 2003
Various Early Stage Companies June 1976 - September 1989
Applicon 1978 - 1984
Skills
TOGAF 8 Certified, Intellectual Property..., Technical Contract..., Enterprise Architecture, Service Transition, Operational Readiness, IT Policy & Standards..., Reference Architecture..., Product Management..., Information Technology, Practices, Management, Reference Architecture, Product Management, TOGAF, Business Process..., Solution Architecture, Leadership, Business Transformation, IT Outsourcing, Cloud Computing, IT Strategy, Property Management..., Business Services, Program Management, Start-ups, Project Portfolio..., PMO, Data Center, Contract Negotiation, Architecture, IT Operations, Governance, Business Process, Business Intelligence, IT Management, Infrastructure, Software Project..., Service Delivery, Enterprise Software, SaaS, Offshoring, Professional Services, Business Process..., Business Analysis, Consulting, Strategy, Integration, CRM, Outsourcing
Education
Thunderbird School of Global Management 1996 — 1998
Master, International Business Management
University of Massachusetts Lowell
BSEE, Electrical Engineering & Mathematics
Palo Alto Networks May 2014 - Present
Taos March 2012 - May 2014
BoardVantage July 2011 - February 2012
Anue Systems October 2010 - July 2011
Taos October 2006 - October 2010
Cisco Systems (through Varite, Inc) May 2006 - October 2006
Boeing May 2004 - February 2006
ACS Inc February 2003 - May 2004
Lockheed Martin Mission Systems August 2000 - January 2003
Cellular One/AT&T Wireless 1994 - 2000
Skills
CISSP, Cisco, Juniper, Security, Palo Alto Networks, Networking, Cisco Technologies, Network Security, Troubleshooting, CCNA, Network Engineering, LAN-WAN, TCP/IP, Data Center, IP, Network Architecture, Routing, Firewalls, Computer Security, Cloud Computing, Cisco IOS, Disaster Recovery, Switches, WAN, VPN, High Availability, VMware, VMware ESX, System Deployment, Virtualization, Cisco Nexus, Network Design, Wireless Networking, MPLS, Network Administration, DNS, OSPF, BGP, Routers, Juniper Technologies
Education
University of California, Santa Cruz
Serco - North America November 2010 - Present
Serco (Formerly SI International) May 2008 - October 2010
ACS Inc. February 2007 - April 2008
ACS Inc June 2004 - January 2007
Withya Technologies March 2003 - May 2004
JPS Inc. February 2002 - February 2003
AOL LLC September 1999 - December 2000
NIIT Ltd. May 1997 - January 1999
Skills
Learning Management, Knowledge Management, Instructional Design, Instructor-led Training, Project Planning, Staff Management, Federal Government, BPO, Project Management, Learning Management..., E-Learning, Client Management, Analysis, Project Implementation, Human Capital Management, Project Coordination, Certified Project..., Personnel Management, Requirements Analysis, Strategy, Training, Organizational..., Employee Training, Outsourcing, Team Management, CRM, Program Management, Performance Management, ADDIE, Vendor Management, Blended Learning, Management, Leadership, Process Improvement
Education
University of Pune 1995 — 1997
MCM, IT and Management
Lady Shriram College, Delhi University 1992 — 1995
BA Hons., Economics
ACS Inc. June 2006 - Present
DFPS State of Texas March 2006 - July 2006
Banctec Inc. April 1999 - July 2004
Education
University of Arizona 1980 — 1983
SimpleLTC April 2014 - Present
DealerTrack October 2012 - April 2014
ClickMotive October 2007 - October 2012
adshuffle February 2007 - October 2007
ACS, Inc February 2006 - February 2007
Reiger Consulting October 2005 - December 2005
TrailBlazer Inc July 2005 - October 2005
Microsoft June 2004 - June 2005
Winternals May 2002 - April 2004
Skills
C#, .NET, JavaScript, Microsoft SQL Server, Agile Methodologies, CSS, LINQ, jQuery, XML, Database Design, Web Development, WPF, Software Development, Visual Studio, HTML 5, ASP.NET, MySQL, Web Applications, E-commerce, SQL, Agile Project Management, Scrum, Web Services, SDLC, Databases, HTML, IIS, SOA, SEO, AJAX, Software Design, ASP.NET MVC, Software Engineering, Git, T-SQL, Management, MVC, Testing, Requirements Analysis, Architectures, Website Development, Enterprise Architecture, Programming, Windows, Integration, Technical Leadership, Node.js
Education
Texas State University-San Marcos 2000 — 2004
ACS Inc.
Skills
Visio, Citrix, Active Directory, ITIL, VMware, Windows, SharePoint, DNS, Windows Server, XP, IT Service Management, Vendor Management, Windows 7, Unix, Disaster Recovery, Business Analysis, Servers, Troubleshooting, VPN, Software Installation, Linux, Technical Support, SDLC, SQL
Education
University of Phoenix 1999 — 2001
ACS Inc Actuate/Cognos DeveloperAffiliated Computer Services2005 - Present
MCI Worldcom 1997 - 2005
WorldCom 1997 - 2005
Education
Universidad Metropolitana 1991 — 1995
Craft Brew Alliance May 2015 - August 2015
Nike February 2015 - May 2015
Knowledge Universe Technologies March 2008 - July 2014
ACS, Inc. March 2005 - March 2008
Cingular Wireless November 2001 - January 2005
AT&T Wireless 2001 - 2005
Amazon.com July 1999 - April 2001
Skills
Active Directory, CompTIA A+ Certification, Troubleshooting, Technical Support, Networking, Network Administration, Help Desk Support, Hardware, VPN, Software Installation, Testing, BMC Remedy, Windows, Information Technology, Management, Training, Service Desk, XP, Windows Server, Computer Hardware, Servers, HDI Support Center Team..., Software Documentation, SharePoint, System Administration, Customer Service..., Customer Service, Operating Systems, CCNA, Windows 7, Microsoft Exchange, System Deployment, DNS, IT Operations, Disaster Recovery, Windows XP, IT Management, ITIL, Blackberry Enterprise..., VMware, Data Center
Education
Bellevue College 2001 — 2003
AA, Network Support
InterContinental Hotels Group November 2011 - July 2015
IHG February 2009 - November 2011
Baazarvoice September 2007 - March 2008
City of Austin ERS July 2002 - August 2007
ACS, Inc January 1997 - January 2002
Skills
Customer Service, Management, Budgets, Call Centers, Customer Satisfaction, Event Planning, Forecasting, Hospitality, Hotels, Operations Management, Retail, Team Building, Training, Food, Hospitality Industry, Hospitality Management, Food
Education
The University of Texas at Austin 1992 — 1996
BA - English Literature
Katy ISD May 2013 - Present
Katy ISD September 2008 - May 2013
ACS Inc September 2007 - July 2008
Hewitt Associates June 2005 - July 2007
Exult May 2000 - June 2005
Sprint Enterpise Network Services May 1999 - May 2000
Skills
IT Management, Windows Server, VoIP, Service Delivery, Outsourcing, SDLC, Vendor Management, Servers, IT Operations, Technical Support, Microsoft Exchange, Networking, Infrastructure, Citrix, Windows, Disaster Recovery, DNS, Management, SharePoint
Education
University of Phoenix 1998 — 2000
Bachelor of Sience, Information Systems
Equinox May 2014 - Present
The Hertz Corporation May 2011 - May 2014
Hertz on Demand January 2009 - April 2011
ACS Inc. July 2008 - January 2009
The Hertz Corporation September 2007 - July 2008
Hertz July 2002 - July 2008
Skills
Account Management, Sales, Strategic Planning, Sales Management, New Business Development, Contract Negotiation, Leadership, Team Building, Marketing Strategy, Operations Management, Process Improvement, Start-ups, Management, Competitive Analysis, CRM, Team Leadership, B2B, Pricing, Business Development, Cross-functional Team..., Strategy, Forecasting, Training, Sales Process, Business Planning, Customer Satisfaction, Automotive, Customer Retention, Marketing, Sales Operations, Selling, Business Strategy, Solution Selling, P&L Management
Education
University of Dayton 1995 — 1999
Bachelor of Arts (B.A.)
Expertus 2008 - Present
ACS, Inc October 2005 - September 2008
ACS, Inc. August 2004 - September 2005
ACS, Inc. November 2001 - July 2004
ACS, Inc. October 2000 - November 2001
Ernst & Young 1997 - 2000
Education
Baylor University - Hankamer School of Business 1992 — 1997
CMHC January 2007 - Present
ACS Inc March 2005 - January 2007
Celion Networks February 2002 - March 2005
Education
The University of Texas at Dallas 1999 — 2001
Williams Company April 2013 - Present
Addison Group October 2012 - January 2013
City of Tulsa May 2012 - October 2012
ACS Inc. October 2010 - May 2012
Oklahoma City's Public Safty Capital Projects Division December 2009 - October 2010
University of Oklahoma Outreach April 2009 - December 2009
Dell July 2006 - November 2008
AOL 1996 - 2004
Skills
Requirements Analysis, Management, Project Management, Project Planning, Call Center, Quality Assurance, Program Management, Vendor Management, Software Documentation, Strategic Planning, Troubleshooting, Human Resources, Budgets, Process Improvement, Analysis, Business Analysis, Leadership, Training, Team Building, Cross-functional Team..., Visio, Change Management, Customer Service, Strategy, Call Centers, Telecommunications, Integration
Education
Southern Nazarene University 2005 — 2008
Master, Business Administration
ATT Digital Life September 2013 - Present
Delta Air Lines April 2011 - August 2013
Ravello Solutions March 2009 - March 2011
NBIS August 2007 - February 2009
ACS, Inc 2004 - 2007
Accenture September 2003 - September 2004
Primerica Financial Services July 1998 - July 2002
Virtual Resources January 1998 - June 1998
Equifax Medical Credential Verification Systems August 1996 - February 1997
TransQuest – Delta Air Lines October 1995 - June 1996
Skills
Java, J2EE, JSP, HTML, Unix, SQL, JavaScript, Oracle, DB2, Windows, XML Schema, SOAP, SQL Server, User Interface Design, JSF, Java Enterprise Edition, SOA, SOAP-UI, JFC, JDBC, Linux, Solaris, AIX, WSDL, JPA, CSS, Databases, MySQL, PL/SQL, Microsoft SQL Server
Education
University of Georgia - Terry College of Business 1988 — 1992
BBA, Banking & Finance
Papa John's International October 2014 - Present
Savi Technology January 2010 - October 2013
ACS Inc. July 2000 - December 2009
Skills
Java, Adobe Flex/ActionScript, SQL, Agile Methodologies, Apache Ant, SVN, Eclipse IDE, Requirements Analysis..., MVC Design Pattern, Oracle PL/SQL..., EJB, Eclipse, Databases, Servlets, Software Development, Software Engineering, XML, Java Enterprise Edition, Hibernate, RESTful WebServices, JDBC, JPA, Enterprise Software, JavaScript, JSP, Spring Framework, Spring MVC, Tomcat, Maven, AngularJS, Oracle, Toad, IntelliJ IDEA, CVS
Education
Western Kentucky University 1997 — 1999
Bachelor of Science (BS), Computer Science
Transylvania University 1987 — 1992
Bachelor of Arts (BA), Music Education
ACS March 2006 - Present
ACS, a Xerox Company 1997 - Present
ACS-inc September 2001 - March 2006
Skills
Call Center, IVR, Process Improvement, Visio, Operations Management, Project Management, Customer Service, Access, Account Management, Windows, Change Management, Team Building, Applicant Tracking..., Internet Recruiting, Recruiting, Call Centers, CRM
Education
State University of New York College at Oswego 1994 — 1997
SOUTH CAROLINA DEPARTMENT OF SOCIAL SERVICES April 2011 - Present
CSC October 2009 - October 2010
ACS INC February 2008 - October 2009
CSC 2008 - 2009
CHOICEPOINT INC January 1998 - January 2007
ACS, Inc January 1996 - January 1998
AMOCO FABRICS & FIBERS CO. INC January 1995 - January 1996
MCI INC January 1994 - January 1995
CONFEDERATION LIFE INSURANCE CO January 1988 - January 1994
Skills
DB2, COBOL, CICS, Natural, TSO, SPUFI, XQMF, ENDEVOR, Xpediter, Intertest, Microsoft Office, FULL LIFE CYCLE..., ADABAS, SQL, Business Analysis, Technical Writing, Fileaid, Strobe, JCL, VSAM, MVS, Mainframe, IBM Mainframe, Programming, Testing, Systems Analysis
Education
Samford University 1979 — 1983
Accounting
Samford University
B.S.B.A, Accounting
Home in the Country August 2011 - Present
ACS Inc. August 2008 - January 2011
Affiliated Computer Services 2008 - January 2011
EDS September 1978 - December 2007
Electronic Data Systems 1978 - 2007
Education
The University of Texas at Austin 1969 — 1975
ACS INC PresidentAqua Sentry Water Filtration, Division of ACS INC.January 1998 - Present
Education
Southern Connecticut State University
ACS, a Xerox Company 2009 - Present
ACS Inc September 2004 - April 2011
ACS Inc. September 2001 - May 2004
Rapidigm June 2000 - August 2001
Rapidigm April 1998 - April 2000
GTL Limited January 1996 - April 1998
Gujarat Communications and Electronics ltd. (GCEL) October 1994 - January 1996
Gujarat Communications and Electronics ltd. (GCEL) October 1988 - October 1994
Education
Sardar Patel University 1983 — 1987
Bachelor of Engineering, Electronics
GTN Technical Staffing and Consulting April 2013 - Present
Cubic February 2012 - October 2012
Xerox July 2010 - February 2012
HP Enterprise Services June 2006 - July 2010
Hewlett-Packard June 2006 - July 2010
ACS, Inc November 2002 - December 2005
Arthur Andersen Consulting March 2001 - October 2002
Electronic Data Systems May 1989 - March 2000
Skills
Cobit, Risk Management, Strategic Planning, Business Development, PMO, SAP, ITIL, Program Management, Resource Management, Enterprise Architecture, Managed Services, Change Management, Operations Management, Infrastructure, Business Intelligence, Business Transformation, IT Strategy, Project Portfolio..., ERP Implementations, Continuous Improvement, Enterprise Software, Project Management, Process Improvement, ITIL Expert..., PMP Certified, TOGAF, Business Applications, Information Security..., Business Process..., Quality Management, Performance Management, Measurement Systems, Relationship Management, Value Realization
Education
University of Bridgeport
Master's degree, Electrical and Electronics Engineering, 4.0
ACS, Inc
Skills
Medicaid, HIPAA
Education
The University of New Mexico 1985 — 1990
BA, Communications
Xerox June 2014 - Present
ACS, Inc June 2007 - July 2014
itelligence 2007 - 2007
Mead Corporation 2000 - 2007
MeadWestvaco 2000 - 2006
Akey, Inc. 1987 - 1999
Skills
SAP Basis, SAP ERP, SAP Implementation, SAP R/3, ITIL, SAP Netweaver, SAP Portal, Software Documentation, ABAP, SAP BW, SAP, ECC, Troubleshooting, System Administration, ERP, SAP XI
Education
Sinclair Community College
Business
Sinclair Community College January 2014 - Present
CEO of Melissa Spiller July 2013 - Present
American Red Cross July 2013 - October 2013
ACS-Inc. May 2009 - September 2009
Resource Corporation of America August 2008 - December 2008
USANA Health Sciences August 2000 - December 2005
Texas State University September 2002 - January 2003
University of Toledo September 1992 - June 1993
Skills
Healthcare, Nutrition, Teaching, Time Management, Hospitals, Public Speaking, Listening to customers, Mentoring, Training, Wellness, Fitness, Coaching, Microsoft Office
Education
Walden University 2013 — 2015
Master of Science (MS), Communication
University of Phoenix 2012 — 2013
Certification Health Care/Nursing Educator, Nursing/Health Care
University of Phoenix 2008 — 2010
MHA, Healthcare Administration
University of Toledo 1990 — 1994
Bachelor of Arts, General Communications and Spanish
Tinora High School 1986 — 1990
High School Diploma, College Prep
Xerox September 2012 - Present
Cathedral Corporation February 2010 - August 2012
ACS, Inc October 2008 - February 2010
School Loans Corporation March 2007 - May 2008
ACS, INC January 2003 - February 2007
ACS,Inc January 2000 - December 2002
Skills
Call Center, Process Improvement, Strategic Planning, New Business Development, Customer Service, Business Development, Account Management, Project Management, Operations Management, Marketing, Product Management, Team Building
Education
State University of New York College at Oswego 1985 — 1989
BS, Business Administration
Education Electricity October 2011 - Present
WIS International 2013 - 2015
WIS International 2013 - 2015
The Original Quiz Glass, Inc 2012 - 2012
The Republic Group 2007 - 2008
ACS, Inc 2000 - 2007
Abacus 1996 - 1999
Texas Instruments 1988 - 1992
Skills
SQL, Process Improvement, Project Management
Education
Texas Tech University - Rawls College of Business 1978 — 1982
BBA-MIS, Management Information Systems, General
AON RISK, AON BENFIELD, AON CONSULTING, AON AFFINITY June 2015 - Present
Aon Hewitt August 2011 - Present
Aon Hewitt March 2010 - August 2011
PeopleShare September 2009 - March 2010
Comcast September 2009 - March 2010
Rohm and Haas Company (acquired by The Dow Chemical Company) October 2005 - August 2009
ACS, Inc. January 2005 - September 2005
Aon Consulting October 1997 - January 2005
Mercer Human Resource Consulting May 1994 - October 1997
Mercer Human Resource Consulting September 1988 - May 1994
Education
Villanova University 2008 — 2008
Certificate
WorldatWork 2007 — 2007
Art Institute of Philadelphia 1993 — 1994
Diploma
George Mason University January 2006 - Present
acs-inc 2006 - 2008
Skills
Routers, Network Design, VoIP, Security, Telecommunications, Cloud Computing, Wireless, Troubleshooting, Linux, WAN, VPN, New Business Development, TCP/IP, Routing, Switches, Firewalls, OSPF, Network Security, Windows, Hardware, BGP, DNS, MySQL, IP, QoS, Network Administration, Operating Systems, CCNP, Cisco, Gateway, MPLS, H.323, LAN/WAN, GSM, SS7, Customer Relations, Asterisk, ISDN, Computer Hardware, Telephony, Unified Communications, WiMAX, Ethernet, Network Operations, IP Networking, Servers, Information Technology, Information Security..., Information Management, Customer Service
Education
Strayer University 2014 — 2015
Taking Masters Of Information Technology
Sofia University 1982 — 1987
5 Years, IT
lycee guebremariam 1962 — 1986
Martha Jefferson Hospital September 2002 - Present
University of Virginia Medical Center May 1995 - September 2002
ACS Inc. 1993 - 1995
GEICO 1985 - 1993
Skills
Healthcare Information..., EHR, Healthcare, IT Management, Data Center, Integration, Strategic Planning, Process Improvement, Vendor Relationships, Project Planning, Program Management, IT Governance, Business Solutions..., Quality Assurance, Process Optimization, Technical Services, Contract Negotiation, Team Building, Team Leadership, Application development, Automation, Innovation, Marketing and Sales..., Back Office Applications, Cisco VoIP, Servers, Mainframe, PC, Microsoft Technologies, Governance, Software Development, Information Technology, Disaster Recovery, Management, CPOE
Education
University of Maryland College Park
B.S.
William Rainey Harper College
A. S.
Planned Parenthood Gulf Coast April 2012 - October 2012
Planned Parenthood Gulf Coast September 2010 - April 2012
PFS Group October 2009 - September 2010
PFS Group November 2008 - September 2009
Arbitron, Inc June 2004 - October 2008
ACS, Inc January 2001 - May 2004
Western Family Financial Corp January 1998 - June 2000
Skills
Customer Service, Call Centers, Leadership, Access, Accounts Receivable, Call Center, Microsoft Excel, Training, Management, Research, Microsoft Word, PowerPoint, Healthcare, Process Improvement, Microsoft Office, Accounting, Account Management, Team Building, Team Leadership, Time Management
Education
University of Houston
Bachelor of Arts (BA), Psychology
Bank of America March 2010 - Present
ACS, INC March 2009 - November 2009
Advantage Rent A Car November 2006 - December 2008
Cendant Call Center Group February 2003 - September 2008
Dollar Thrifty Automotive Group November 1993 - January 2003
Skills
Process Improvement, Increasing Sales, Call Center, Customer Satisfaction, Customer Service, Strategy, Call Centers, Customer Experience, Strategic Planning, Coaching, Human Resources, Cross-functional Team..., Outsourcing, Budgets, Operations Management, Quality Assurance, Employee Relations, Project Management, Leadership, Team Building, Sales, Management, Program Management, Sales Promotion, Forecasting, Performance Management, Recruiting, Leadership Development, Customer Retention, Training, Vendor Management, Project Planning
Education
University of Arizona 1976 — 1979
Associates, Business
University of Arizona
Associates, Business Administration
D & S Country Living December 2008 - Present
ACS, Inc April 2007 - August 2008
Education
University of North Texas 1985 — 1990
Master's Degree, Library and Information Science, Law Research
University of Central Oklahoma 1962 — 1965
B.A. English Education, English Education (focus on Shakespear), Library Science, Accounting
Zlatco Frameworks Inc. / Stryco August 2009 - Present
ACS INC 2005 - 2009
PBB Global Logistics 1999 - 2008
DB Schenker August 1989 - August 1999
Kuehne + Nagel 1982 - 1989
Skills
3PL, Logistics, Supply Chain Management, Logistics Management, Supply Chain, Warehousing, Transportation..., Warehouse Management, Freight Forwarding, Transportation, Supply Chain..., International Logistics, Freight, Sales, Sales Management, Sales Operations, Direct Sales, Sales Process, International Sales, Sales Presentations
Education
Temple University - Fox School of Business and Management 1967 — 1970
Business
Pennsauken High School - New Jersey 1960 — 1964
The Hain Celestial Group May 2015 - Present
The Clorox Company June 2014 - May 2015
The Clorox Company November 2012 - June 2014
Canadian Tire January 2011 - November 2012
Canadian Tire March 2009 - January 2011
Canadian Tire October 2006 - March 2009
ACS Inc May 2004 - October 2006
ACS Inc May 2003 - May 2004
Skills
Business Process..., Logistics, Supply Chain Management, Inventory Management, Supply Chain, Project Management, Process Improvement, Retail, Management, Operations Management, Business Requirements, Leadership, Strategic Planning, MS Project, Procurement, Logistics Management, Software Documentation, Change Management, Team Leadership, Lean Manufacturing, Business Process, Inventory Control, Data Analysis, Project Planning, Analysis, Warehouse Management, Quality Assurance, Vendor Management, ERP, Warehousing, Forecasting, Team Building, Time Management, Continuous Improvement, Strategic Sourcing, Testing, Budgets, Six Sigma, SAP, Customer Satisfaction, Access, Program Management, Microsoft Excel, Demand Forecasting, Business Analysis, Visio, Process Engineering, Demand Planning, Merchandising, Negotiation
Education
University of Guelph 1999 — 2004
B Sc Eng, Engineering Systems and Computing
BBS Realty November 2014 - Present
Glazier Group Texas Realty April 2013 - November 2014
ReMax North Denton, Argyle & Hickory Creek, TX September 2012 - March 2013
Ebby Halliday Realtors July 2010 - August 2012
Siefkin Consulting February 2010 - July 2011
EDWARD JONES INVESTMENTS June 2009 - January 2010
ROBSON COMMUNITIES October 2007 - February 2009
ACS INC January 2000 - January 2007
Sally Beauty Company January 1993 - January 2000
JA of Delaware 1988 - February 1990
Skills
Real Estate, Real Estate Transactions, New Home Sales, First Time Home Buyers, Listings, Residential Homes, Negotiation, Marketing, Team Building, Public Speaking, Referrals, Selling, Training, Relocation, Sales
Education
Corporate Training and Development University of North Texas 1994 — 1998
Master of Science, Applied Technology
University of Delaware 1982 — 1989
Bachelor of Science, Human Resources
ACS Inc. June 2010 - Present
FIRST HEALTH SERVICES INC January 1995 - June 2010
Skills
Balance Reconciliation..., Call Center, EDI
Education
Strayer University 2004 — 2009
Bachelor, Accounting
CDI IT Solutions September 2011 - Present
CDI IT Solutions June 2008 - August 2011
ACS, Inc February 2003 - June 2008
CDI IT Solutions March 2002 - February 2003
Electronic Data Systems, Corp. March 1994 - March 2002
ADIA Consulting April 1993 - December 1993
New Horizons assigned to Cadillac Plastics & Chemical Company June 1992 - February 1993
Allen-Bradley Company formerly 3M Company November 1976 - February 1992
Ann Arbor Computer Corp. September 1969 - November 1976
Skills
SDLC, PMP, Mainframe, ITIL, JCL, COBOL
Education
University of Michigan 1965 — 1969
BS, Mathematics
Xerox November 2011 - Present
Humana March 2011 - November 2011
ACS, a Xerox Company June 2010 - March 2011
ACS, Inc June 2008 - June 2010
Skills
SDLC, Process Improvement, .NET, Vendor Management, Management, Leadership, Strategic Planning, Project Management, Requirements Analysis, Business Analysis, Program Management, Visio, SQL, Business Process...
Education
University of Maryland University College 2012 — 2013
Bachelor of Applied Science (B.A.Sc.), Environmental Management
Transylvania University 2001 — 2005
BA, Business Administration
University of Wisconsin Extension March 2011 - Present
University of Wisconsin Extension CEOEL May 2010 - March 2011
Wisconsin Historical Society June 2010 - January 2011
University of Wisconsin Madison August 2009 - May 2010
Memorial Library, University of Wisconsin August 2008 - May 2010
University of Wisconsin Extension March 2009 - August 2009
Wisconsin Historical Society January 2009 - May 2009
Wisconsin Veterans Museum September 2008 - March 2009
North Mankato Taylor Library December 2007 - July 2008
ACS, Inc August 2005 - July 2008
Education
University of Wisconsin-Madison 2008 — 2010
MA, Library & Information Studies
Southern Illinois University, Carbondale 2003 — 2005
MA, History
Southern Illinois University, Edwardsville 1997 — 2002
BA, History and English
Apollo Education Group 2013 - Present
Apollo Group, Inc 2009 - 2013
ACS, Inc 2002 - 2009
High-Tech Institute March 2001 - August 2002
Skills
Regulatory Affairs, Policy, Regulatory Requirements, Research, Quality Assurance, Leadership, Student Financial Aid, Public Speaking, Higher Education, Training
Education
University of Iowa
Bachelor of Arts (B.A.), Sociology
University of Iowa
Bachelor of Arts (B.A.), Sociology
Infinite Services & Solutions July 2013 - Present
CSC February 2012 - February 2013
Independent consultant February 2011 - January 2012
ACS Healthcare Solutions January 2005 - November 2010
ACS INC 2005 - November 2010
ACS, A Xerox Company 2005 - November 2010
ACS Government Healthcare 2005 - November 2010
Greenberg Farrow Architecture 2000 - 2005
Skills
Architecture, Costpoint, Financial Reporting, Cost Accounting, General Ledger, Accounting, Auditing, Civil Engineering, Budgets, Government Contracting, Finance, Sarbanes-Oxley, Invoicing, Architectures, ERP, Financial Statements
Education
University of South Florida 1970 — 1974
BA accounting, accounting
PwC June 2015 - Present
Chico's FAS Inc. January 2015 - May 2015
Chico's FAS, Inc. April 2011 - May 2014
WilsonMiller, Inc April 2008 - December 2010
ACS, Inc September 2007 - February 2008
RSA The Security Division of EMC March 2007 - September 2007
HSA Engineers & Scientists October 2005 - March 2007
Network Intelligence Corporation May 2002 - January 2005
Harvard Graduate School of Design January 1999 - January 2000
Skills
Instructional Design, Software Documentation, Technical Writing, Visio, Training, Project Management, Microsoft Office, E-Learning, SharePoint, RoboHelp, Adobe Creative Suite, Process Improvement, Proposal Writing, Blended Learning, Analysis, InDesign, Leadership, Technical Communication, Technical Documentation, Content Development, Editing, Team Building, Project Planning, Learning Management..., Online Help Development, MadCap Flare, Change Management, HTML, CSS, Photoshop, Documentation, ADDIE, Adult Learning..., Management, Retail, Employee Training
Education
University of Massachusetts, Amherst 1996 — 2001
B.A., English, Communication, Technical Writing
ACS-Inc September 2008 - November 2009
Alliance Residential August 2007 - September 2008
DriveTime Credit Corporation January 2005 - January 2007
DriveTime Credit Corporation January 2003 - June 2005
Allied Interstate an IRMC company January 2001 - January 2003
First Contact an IRMC Company January 1999 - January 2001
Delia's Cleaners January 1996 - January 1999
Education
University of Phoenix
Master's Degree of Business Administration (MBA)
University of Phoenix
BS Accountancy
Equian January 2014 - Present
Afflicated Computer Services (ACS) September 2009 - January 2014
ACS, Inc August 2009 - January 2014
ACS, Inc August 2003 - August 2009
ACS, Inc July 2002 - August 2003
Skills
Testing, Call Centers, Software Documentation, Human Resources, Training, Customer Service, Insurance, User Acceptance Testing, Health Insurance, Process Improvement, Business Requirements, Claim, Visio, Vendor Management, Business Analysis, Healthcare, Process Scheduler, Business Process..., Team Leadership, BPO, Microsoft Excel, Customer Satisfaction, Disaster Recovery, Strategic Planning, Project Management, Change Management, System Administration, Program Management, Management, Team Building, Invoicing
Education
University of Indianapolis
Nursing
CardioDx June 2014 - Present
BCBSNC February 2007 - May 2014
ACS, Inc. March 2006 - February 2007
Skills
Customer Service, Call Centers, Leadership, Team Building, Training, Process Improvement, Data Entry, Microsoft Excel, Salesforce.com, Health Insurance, Microsoft Office, Medicare, Data Reconciliation, Healthcare, Provider Relations, HIPAA, Insurance, Claim, Accessioning, Employee Benefits, Troubleshooting, Analytical Skills, Customer Satisfaction, Sales Support, Customer Experience, Medicare Part D, SharePoint, Access, Outlook, Microsoft Word, PowerPoint, Windows 7, Communication, Problem Solving, Time Management, Teamwork, Cardiovascular Disease, Biotechnology, Medical Terminology, EDI, Medicare Prescription..., LIMS
Education
UNC at Greensboro 2013 — 2015
Bachelor of Science (B.S.), Business Administration and Management, General
Alamance Community College 2012 — 2013
Associate of Science (A.S.), Business Administration and Management, General
ISO New England July 2011 - December 2014
Amdocs March 2011 - June 2011
Amazon May 2010 - November 2010
Classmates, Online October 2006 - November 2009
ACS, Inc March 2006 - October 2006
ALSTOM Grid November 1981 - December 2005
Boeing March 1979 - November 1981
Skills
SQL, XML, Java, JDBC, JAX-RPC, Quartz, Object Oriented Design, Eclipse, Multithreading, Oracle SQL, PL/SQL, Relational Data Modeling, SQL Server/Transact-SQL, C#/.NET, C, Visual Studio 2010 (C#), Synchrophaser/openPDC, Windows, GNU/Linux, C#, Linux, Oracle SQL Developer
Education
University of Minnesota-Twin Cities 1976 — 1979
Bachelor, Computer Science
Dan Olivas & Associates February 2011 - Present
Casa Bella Home Furnishings June 2010 - October 2010
State Farm Insurance October 2008 - June 2009
ACS-Inc April 2008 - June 2008
Ball Corporation December 2005 - November 2007
Aspen Pet Products February 2005 - September 2005
Community College of Denver June 2004 - January 2005
Cross Community Coalition June 1995 - September 2002
Colorado Progressive Coalition February 2000 - August 2002
Skills
Administration, Customer Service, Management, Nonprofits, Office Management, Microsoft Office, Team Building, Fundraising, Training, Budgets, Technical Support, Property Management, Photoshop, Online Marketing, Fully Bilingual Spanish, Proofreading
Education
University of Colorado Denver 1995 — 2002
Business Administration, Information Systems
University of Colorado Denver 1995 — 2002
Bachelor's of Science, Business Administration; Information Systems
ACS, a Xerox Company September 2010 - October 2012
ACS Inc. 2010 - May 2012
Applied Bank 2006 - 2009
Verizon October 1970 - May 1999
Skills
Instructional Design, Training, Call Center, Visio, Performance Management, Process Improvement, Software Documentation, Captivate, Experienced Trainer, Dynamic Trainer, Train the Trainer..., New Hire Programs, Adult Learning Theory, Managing the Learning..., Human Performance, Criterion Referenced..., Adult Learning..., Articulate Suite, Instructional Systems..., Instructional..., Student Discipline, Standards-based..., Standards Alignment, Curriculum Assessment, Talent Management, Recruiting, E-Learning, Project Management, Performance Improvement, Performance Consulting, Needs Analysis, Customer Satisfaction, Camtasia, Hands-on Training, SnagIt, Employee Relations, ADDIE, Instructor-led Training, Team Building, Organizational..., Outlook, Onboarding, Learning Management, Leadership Development, Talent Acquisition, Access, Technical Training, Customer Service, Training Delivery, SharePoint
Education
Management seminars at Wharton School of Business
St. Mary's University
Economics, Economics, Business Administration
Goodwill Industries of Middle Tennessee June 2012 - August 2013
Goodwill Industries of Middle Tennessee June 2012 - August 2013
Daily's July 2010 - April 2012
ACS, Inc February 2010 - June 2010
Sitel, Inc October 2009 - January 2010
Results Bellingham October 2008 - April 2009
Education
The College of Wooster
University of Tennessee at Martin
KUKA Assembly and Test Corp. January 2011 - Present
Hewlett-Packard November 2006 - September 2010
ACS Inc. 2003 - 2006
Skills
COBOL, Mainframe, Integration, Visio, Testing, DB2, PMP, CMMI, SDLC, Software Project..., Requirements Gathering, CICS, SharePoint, Requirements Analysis, JCL, ITIL, Disaster Recovery, IBM Mainframe, SQL, Waterfall, IMS DB/DC
Education
Walsh College 1997 — 1997
EDS SE COBOL College
University of Michigan-Flint 1984 — 1988
BBA, Marketing
ADP AdvancedMD January 2011 - Present
The Nielsen Company May 2008 - January 2011
ACS Inc. April 2005 - May 2008
Applied Materials October 2000 - April 2005
Skills
Web Services, XML, SQL, C#, Agile Methodologies, Microsoft SQL Server, Software Development, Scrum, Visual Studio, Databases, JavaScript, ASP.NET, .NET, Linux, Java, WCF, VB.NET, AJAX, XSLT, C++, T-SQL, ASP.NET MVC, IIS
Education
University of Science and Technology Beijing
Utah State University
Mathematica Policy Research 2011 - Present
ACS Inc. 2007 - 2011
clubsystems group February 2005 - October 2007
Skills
SQL, Databases, Microsoft SQL Server, VB.NET, SharePoint, SDLC, C#, Java, HTML, JavaScript, Software Development, Systems Analysis
Education
Temple University 2003 — 2005
Master of Science (MS), Computer Science, 3.96/4.0
Temple University 2000 — 2003
Bachelor of Science (BS), Computer Science, 3.9/4.0
Everest College November 2008 - November 2009
DeVry University October 2007 - June 2008
ACS, Inc April 2003 - May 2007
Education
Slippery Rock University of Pennsylvania 1976 — 1981
BA, English
Amazon May 2013 - Present
Northern Health Authority May 2012 - April 2013
Business Intelligence Research Group - UNBC November 2010 - May 2012
ACS Inc July 2007 - December 2008
Skills
Computer Science, Mathematics, Programming, C#, SQL, Java, C++, C, JavaScript, Software Engineering, Web Applications, Microsoft SQL Server, Windows, XML, SharePoint
Education
University of Northern British Columbia 2007 — 2012
Bachelor of Science (B.Sc.), Mathematics and Computer Science, 3.43/4.33
ACS Inc September 2007 - April 2009
Education
Sheridan College
Accounting
T.L.Kenndy
MnDOT June 2012 - August 2012
Weber Construction, Wells, MN May 2008 - August 2010
ACS, Inc November 2008 - January 2010
Skills
AutoCAD Civil 3D, Microsoft Office 2010, Microsoft Word, PowerPoint, Microsoft Excel, Surveying, ArcGIS 10, Research, Transportation..., Bentley Microstation v8i, Environmental Awareness, Civil Engineering..., Access, Hydrology, HEC-HMS, ArcGIS iPad, AutoCAD iPad, Mn DOT Internship
Education
South Central College 2010 — 2012
AAS, Civil Engineering Technology, GPA 3.61
South Central College 2010 — 2012
Certificate, GIS, 4.0
Kaap Computers Inc October 2004 - January 2013
Spartan Computers April 2007 - July 2012
Netowrx Inc January 2005 - September 2007
ACS, Inc December 2003 - August 2004
IBM February 2003 - December 2003
IBM Global Business Process Services February 2001 - December 2002
University of North Carolina at Chapel Hill 2000 - 2001
GTE March 2000 - April 2000
Gwinnett County Government November 1999 - March 2000
Inacom Information Systems - Salisbury MD December 1997 - November 1999
Skills
Troubleshooting, Active Directory, Windows Server, Windows 7, Computer Hardware, Windows, Windows XP, Network Administration, Technical Support, Microsoft Office, Software Installation, Servers, System Administration, VMware, Microsoft Exchange, Networking, Project Management, Computer Repair, HTML, Operating Systems, Disaster Recovery, Hardware, Help Desk Support, Databases, Testing, Access, Storage, Solaris, Antivirus, Computer Security, Laptops, Security, System Deployment, Network Security, Printers, Firewalls, Wireless Networking, VPN, Information Technology, HP, DNS, TCP/IP, Microsoft Technologies, Routers, Server Administration, Remote Desktop, Windows Vista, Microsoft SQL Server, BMC Remedy, Routing
Education
Strayer University 2006 — 2013
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
PrideStaff March 2013 - July 2013
Xerox March 2010 - January 2013
ACS Inc. February 2009 - March 2010
The Walt Disney Company 1997 - 2005
Skills
Analysis, SQL, Microsoft Excel, Microsoft Office, Access, Persistence, Visio, Sendmail, Linux, DNS, SharePoint, Databases, Project Management, Messaging, Temporary Staffing, Requirements Analysis, System Administration, OS X
Education
The Ohio State University
Bachelor of Arts (BA), Art Teacher Education
Orbitz Worldwide January 2013 - Present
Intelenet Global Services April 2009 - December 2012
Orbitz Worldwide April 2007 - March 2009
ACS, Inc September 2005 - April 2007
Cendant Travel June 2001 - September 2005
Cendant Travel October 1998 - June 2001
Department of Defense Education Activity September 1993 - October 1996
Six Flags Great America March 1985 - October 1986
Skills
Business Analysis, Project Management, Business Process..., Management, Customer Service, Process Improvement, Team Management, Change Management
Education
Slippery Rock University of Pennsylvania 1980 — 1982
Bachelor’s Degree, Community Health and Public Administration
Brookdale Community College 1977 — 1980
Associate’s Degree, Communication, General, 3.75
Pump Mechanical Technical Service LLC July 2013 - Present
xylem Flowtronex June 2008 - July 2013
Walmart Optical Lab (micro optics) March 2007 - June 2008
ACS Inc. January 2003 - March 2007
Micro Optics January 2002 - December 2002
Perlos inc 1999 - 2002
Skills
Process Engineering, Manufacturing, Automation, Testing, Robotics, Program Management, Call Centers, Customer Service, PLC, Electronics, Customer Satisfaction, Six Sigma, Computer Hardware, Programming, Microsoft Office, Troubleshooting
Education
Texas State Technical College Waco 1997 — 1999
Robotics and Instrumentation
Danville April 2005 - Present
ACS Inc. April 2006 - October 2006
Skills
Computer Graphics, Drawing, Photoshop, Corel Painter, Vector Illustration, Graphic Design, Web Design, Oil Painting, Video Editing, Multimedia, Cake Decorating
Education
Horizonte 2012 — 2012
Certificate, ESL
Salt Lake Community College 2006 — 2011
Associate of Arts and Sciences (AAS), Visual Arts
ACS inc. January 2011 - Present
Xerox Inc. June 1990 - June 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning
Education
Strayer University (VA)