DialAmerica Marketing
Industry: Company
DescriptionDialAmerica is a telemarketing company. It originated with the establishment of the first-ever call center by the Life Circulation Company in 1957. In 1963, the company developed a sales campaign to support local sports teams and not-for-profit organizations. Headquarters: Mahwah, New Jersey, United States CEO: Arthur W. Conway (1991–) Number of employees: 5,000 Founded: 1957 Type of business: Privately held company
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DialAmerica Marketing Employees
Plum Creek July 2013 - Present
Total Technology Solutions Inc. October 2010 - May 2013
Telenet Marketing September 2006 - July 2009
DialAmerica Marketing April 2003 - May 2006
Skills
Microsoft Office, Word, HTML, Writing, Editing, Windows, Analysis, SQL, Computer Hardware, Proofreading, Marketing Strategy, BPMN, Business Process..., Documentation, Technical Writing, Microsoft Word, Marketing Communications, Management, Project Management, Microsoft Excel, WordPress, Creative Writing, PowerPoint, Software Documentation
Education
University of Georgia - Terry College of Business 2011 — 2013
MIT, Internet Technology
The University of Georgia 1998 — 2002
BA, English
Sprint January 2003 - Present
Sprint February 2002 - January 2003
Sprint June 1999 - February 2002
Sprint March 1998 - June 1999
ITI Marketing Services August 1989 - 1997
DialAmerica Marketing December 1984 - August 1989
Skills
Process Improvement, Customer Satisfaction, Workforce Management, Call Center, Troubleshooting, Telecommunications, Program Management, Training, Management, Call Centers, Testing, Customer Experience, Project Management, Cisco Technologies, Wireless, Disaster Recovery, Leadership, Vendor Management, Databases, Contact Centers, Business Process..., Software Documentation, IVR, Customer Retention, Sales, Forecasting, Telemarketing, Call Center Development, CRM, Outsourcing, Cross-functional Team..., Avaya
Education
University of Nebraska at Omaha 1985 — 1989
DialAmerica Marketing April 2012 - November 2013
DialAmerica October 2010 - March 2012
DialAmerica March 2008 - September 2010
Skills
Inbound Marketing, Operations Management, Personal Development, Team Leadership, Data Analysis, Problem Solving, Sales Management, Performance Improvement, Process Improvement, Task Management, New Hire Training, Quality Assurance, Compliance Program..., Customer Experience, Customer Retention, Customer Satisfaction, Strategic Sales Plans, Sales Motivation, Staff Retention, Microsoft Office, Voice Recording for..., Leadership, Training, Telemarketing, Account Management, Customer Service
Education
The University of Georgia 2003 — 2008
BA, Political Science and Spanish
Taken Care Of by Kate November 2013 - Present
Vermont Castings Group November 2012 - August 2013
Modern Property Management July 2012 - November 2012
School Resaurant May 2009 - August 2012
Johnny Carino's October 2008 - July 2009
Spencerian College July 2007 - April 2008
March of Dimes January 2007 - July 2007
Various restaurants January 2003 - July 2007
DialAmerica Marketing October 2000 - February 2003
Skills
Customer Satisfaction, Hospitality, Event Management
Education
University of Louisville 2003 — 2007
BS, Communication
Self Employed March 2006 - Present
ZaZaCreative Photography January 2006 - Present
Finding OneAnother January 2010 - 2013
DialAmerica Marketing November 1985 - December 2004
Skills
Portraits, Social Media Marketing, Weddings, Digital Photography, Fashion, Photos, Wedding Photography, Photojournalism, Photography, Web Design, Commercial Photography, Event Photography, Portrait Photography, Headshots, Videography, Image Editing, Architectural..., Lightroom, Fine Art Photography, Travel Photography, Studio Lighting, Fashion Photography
Education
University of Massachusetts, Amherst 1967 — 1971
BA, Sociology
First Data Corporation January 2012 - Present
Bank of America January 2011 - December 2011
Bank of America November 2009 - January 2011
Bank of America January 2009 - November 2009
Bank of America February 2008 - December 2008
Bank of America November 2006 - February 2008
Bank of America June 2005 - November 2006
Bank of America October 2003 - June 2005
DialAmerica Marketing 2002 - 2003
Greater Louisville Association of Realtors 1997 - 1999
Skills
Project Portfolio..., Process Development, Quality Assurance, Underwriting, Coaching, Forecasting, Risk Evaluation, Customer Relations, Risk, Process Improvement, Six Sigma, Visio, Compliance, Business Analysis, Risk Management, Process Engineering, Customer Satisfaction, Credit, Risk Mitigation, Call Center, Excel, Team Leadership, Credit Cards, PowerPoint, SharePoint, Word, Microsoft Office, Financial Analysis, Performance Management, Outlook, MS Project, Problem Solving, Performance Appraisal, Documentation, Software Documentation, Project Management, Training, Leadership, Customer Service, Financial Risk, Microsoft Word, Call Centers, Microsoft Excel
Education
University of Louisville 2005 — 2010
Bachelor of Arts, Political Science, Economics, International Business Relations
Jeffersontown High School 1999 — 2002
Advance High School Diploma, Business
Intivix October 2014 - Present
Intivix October 2014 - Present
ParachuteTechs January 2014 - September 2014
Geek Squad December 2011 - January 2014
Geek Squad July 2011 - December 2011
Geek Squad October 2009 - August 2011
DialAmerica Marketing August 2009 - October 2009
Skills
Microsoft Office, Operating Systems, Data Recovery, Computer Hardware, Computer Repair, Windows 7, Windows Server, XP, Laptops, Troubleshooting, Windows, Norton Ghost, Servers, DHCP, Hardware Support, Windows XP
Education
University of California, Davis 2007 — 2009
BS, Computer Science
TrueBridge Resources, A North Highland Company March 2014 - Present
Fahrenheit IT May 2013 - March 2014
MISource April 2012 - May 2013
Randstad Technologies US May 2007 - January 2012
DialAmerica Marketing May 2001 - March 2007
Skills
Recruiting, Technical Recruiting, Business Planning, Sales, Team Management
Education
State University of New York College at Fredonia 1998 — 2002
Bachelor of Arts, History
City Honors Highschool 1994 — 1997
DialAmerica Marketing October 2008 - Present
Children's Behavioral Health March 2007 - January 2008
Health Net October 2005 - November 2006
Skills
Medicare, Therapists, Social Services, Data Entry, Data Analysis, Health Insurance, Lead Generation, Program Development, Insurance, Software Documentation, HIPAA, Process Improvement, Customer Satisfaction, Management, Sales, Customer Service, Marketing, CRM, Employee Relations, Microsoft Excel, Performance Management, Microsoft Word, PowerPoint
Education
University of California, Berkeley 2002 — 2004
BA, Psychology
University of California, Berkeley 2002 — 2004
Bachelor of Psychology, Social Psychology
Superior Uniform Group / Fashion Seal Healthcare August 2014 - Present
Pestbear April 2013 - June 2014
Global Energy Services, Inc. January 2011 - October 2011
Leedom Group July 2010 - October 2010
TruGreen March 2007 - June 2010
TruGreen October 2006 - March 2007
TruGreen July 2006 - October 2006
Leeward Group August 2005 - June 2006
DialAmerica Marketing June 2004 - May 2005
Skills
Training, Payroll, Outlook, Microsoft Office, Data Entry, Employee Relations, PowerPoint, Microsoft Excel, System Administration, Microsoft Word, Cold Calling, Human Resources, Customer Service, Recruiting, Management, Interviews, Sales, Social Media, New Hire Orientations, Office Management, Administrative..., Time Management, Customer Satisfaction, Hiring, Event Planning, Call Centers, Telephone Skills, Organizational..., Social Networking, Talent Management, Facebook, Process Scheduler, Onboarding, Sales Management, Project Planning, SharePoint, Customer Retention, Budgets, Team Building, Inventory Management, Supervisory Skills, Leadership, Administration, Coaching, Employee Training, Leadership Development, Performance Management, Team Leadership, Account Management, Employee Benefits
Education
University of South Florida 2007 — 2012
Bachelor's degree, Psychology
St. Petersburg College 2005 — 2008
AA, General Studies
GAF March 2014 - Present
Atlas Roofing Corporation February 2012 - March 2014
Atlas Roofing Corporation January 2011 - February 2012
DialAmerica Marketing July 2010 - December 2010
Southwestern Company May 2009 - August 2009
Skills
Sales, Account Management, Marketing, Sales Management, Cold Calling, Marketing Strategy, Forecasting, New Business Development, Microsoft Excel, Customer Service, PowerPoint, Budgets, Strategic Planning, Financial Analysis, Microsoft Office, Negotiation
Education
The University of Georgia 2006 — 2010
Bachelors, Economics
University of Georgia - Terry College of Business 2006 — 2010
BS, Economics
TRANZACT September 2015 - Present
DialAmerica Marketing November 2007 - September 2015
Skills
Account Management, Marketing Strategy, Direct Marketing, Project Management, Marketing, Market Research, Cross-functional Team..., Lead Generation, CRM, Strategic Partnerships, Presentations, Invoicing, Telemarketing, Call Centers, Sales, Sales Operations, Email Marketing, Customer Retention
Education
University at Albany, SUNY
DialAmerica Marketing March 2012 - April 2014
Central Credit Services November 2007 - March 2012
Dial America Marketing 1989 - 2007
Skills
Leadership, Management, Call Centers, Sales, Customer Service, Account Management, Process Improvement, Team Building, Customer Experience, Customer Retention, Sales Management, Team Leadership, Call Center, Customer Satisfaction, Strategic Planning, Operations Management, Forecasting, Problem Solving, Customer Relations
Education
University of Nebraska at Omaha 1988 — 1992
Business Administration and Management
Litton Entertainment May 2015 - Present
Litton Entertainment February 2015 - Present
Charleston County Disabilities Board May 2011 - May 2015
Charleston Video Service May 2014 - September 2014
Motivated Marketing November 2013 - November 2013
DialAmerica Marketing August 2008 - January 2011
Chic-fil-A November 2006 - August 2008
Skills
Photography, Acting, Video Production, Editing, Videography, Modeling, Video Editing, Creative Writing, Photoshop, Social Networking, Final Cut Pro, Entertainment, Digital Photography, Flash Animation, Event Planning, Customer Service, New Media, Management, Social Media, Television, Camera Operation, Mac, Microsoft Office
Education
The Art Institute of Charleston 2011 — 2014
Bachelors, Digital Film and Video Production
Barbizon 2009 — 2010
Certificate, Acting/Modeling
Millie Lewis of Charleston 2008 — 2009
Certificate, Acting/Modeling
Trident Technical College 2008 — 2009
N/A, Associate in Arts
Garrett Academy of Technology 2003 — 2007
High School Diploma, Carpentry
Somerset Management Group July 2009 - Present
Kaizen Direct February 2009 - May 2009
SSRN October 2005 - January 2009
DialAmerica Marketing June 2000 - June 2005
Generations Child Care 2002 - 2005
Skills
Research, Microsoft Office, Editing, Social Media, Public Speaking, Microsoft Excel, Nonprofits, Team Building, Time Management, Higher Education
Education
State University of New York College at Brockport 2003 — 2005
BS, English
Washington University in St. Louis January 2015 - Present
PracticeMatch Services Inc. May 2012 - May 2014
University of Phoenix March 2010 - March 2013
Studio Nigh Inc. July 2004 - July 2012
University of Phoenix June 2005 - June 2012
Schroeder & Tremayne Inc. March 2000 - June 2004
Tacony Corporation May 1995 - March 2000
DialAmerica Marketing 1993 - 1995
Six Flags Theme Parks 1990 - 1993
Skills
Public Speaking, Improv, Teaching, Word, Excel, PowerPoint, Photoshop, Retail, Microsoft Excel, Marketing, Improvisation, Customer Service, Recruiting, Leadership, Healthcare, Marketing Strategy, Training, Time Management, Analysis, Budgets, Microsoft Word, Strategy, Management, Sales, Business Development, Sales Management, Social Media, Marketing Communications, Event Planning, Social Media Marketing
Education
Washington University in St. Louis - Olin Business School 1997 — 1999
MBA, Business
Webster University 1991 — 1993
BA, Marketing
University of Central Missouri 1990 — 1991
Marketing
Truman State University 1989 — 1990
Marketing
Lindbergh Senior High School 1984 — 1989
Foodbuy, LLC April 2013 - Present
CO-OP Shared Branching December 2008 - April 2013
Credit Union Service Corp June 2006 - December 2008
DialAmerica Marketing July 2004 - June 2006
Skills
Microsoft Office, Unix, Solaris, Oracle, Process Improvement, Windows, Outlook, Linux, System Administration, SQL, Quality Assurance, Regression Testing, Test Cases, Customer Service, Microsoft Excel, Microsoft Word, Adobe Creative Suite, Photoshop, PowerPoint, Project Management, Banking, Account Management, Business Analysis, Troubleshooting, Switches, Databases, Networking, Disaster Recovery, Active Directory
Education
Southern Polytechnic State University 2005 — 2010
Bachelors of Science, Information Technology
Gainesville State College 2001 — 2005
Associates of Science, Criminal Justice
Harrison High School 1997 — 2001
AutoNation April 2013 - Present
Office Depot April 2012 - April 2013
Absolute Security June 2008 - April 2012
Harris Corporation June 2007 - June 2008
Absolute Security March 2006 - June 2007
DialAmerica Marketing 1999 - 2006
Skills
Leadership, CRM, Project Management, Team Building, Management, Budgets, Process Improvement, Team Leadership, Training, Strategy, Strategic Planning, Sales, Vendor Management, Business Analysis, Accounting, Analysis, Team Management, Customer Service, Cross-functional Team..., Negotiation, Six Sigma, Operations Management, Program Management, Change Management, Business Process..., Financial Analysis, Performance Motivation, Communication, Presentations, Sales Presentations, Presentation Design, Coaching, Continuous Improvement, Project Status Reporting, Collaborative Problem..., Problem Solving, Risk Management, Cross Functional Team..., Collaboration Tools, Motivational Speaking, Earned Value Management, Business Strategy, New Business Development, Entrepreneurship
Education
University of Central Florida 2002 — 2007
BA, Finance
Progressive Business Institute March 1998 - Present
DialAmerica Marketing 1985 - 1998
Skills
Recruiting, Telemarketing, Customer Acquisition, Management, Editing, Leadership, Leadership Development, Training, Direct Mail, Staff Development, Executive Coaching, Program Management, Strategic Planning, E-Learning, Strategic Thinking, New Business Development, User Interface Design, Direct Marketing, Sales, Email Marketing, Marketing Strategy, Business Development, Customer Retention, Public Speaking, Customer Service, Employee Engagement, Selling Skills, Social Media, Motivation, Nonprofits, Social Media Marketing, Organizational..., Staff Management, Human Resources, Learning Management, Call Centers, CRM, Management Development, Event Planning, SEO
Education
Loyola University in Maryland 1980 — 1984
Bachelor of Arts (B.A.), History and Economics
Stanford Graduate School of Business
Executive Program for Growing Companies
Success Success 1996 - Present
Integrity Matters, Inc. 2006 - 2011
The Peoples Network (TPN) 1996 - 1997
DialAmerica Marketing 1993 - 1996
KASSE Enterprises 1991 - 1996
Southwestern Company 1987 - 1991
Skills
Marketing Strategy, Customer Service, Leadership, Small Business..., Distribution Strategies, Management, Project Management, Sales Leadership..., Sales, Sales Management, Financial Markets, FX Trading, Futures Trading, Sports Coaching, Life Coaching, Strategic Consulting, Inventory Management, Public Speaking Teacher, Self-esteem coach, Public Speaking
Education
University of Minnesota-Twin Cities
Bachelor's Degree, Technical and Scientific Communication
DialAmerica Marketing September 2010 - Present
DialAmerica Marketing July 2008 - September 2010
DialAmerica Marketing March 2008 - July 2008
DialAmerica Marketing April 2007 - March 2008
World Micro Components July 2006 - January 2007
University of Georgia 2003 - 2006
Skills
Coaching & Development, Sales, Team Leadership, Coaching, Strategic Planning, Training, Leadership, Account Management, Call Center, Telemarketing, Customer Retention, Salesforce.com, Cold Calling, Customer Service, Sales Management, Lead Generation, Business Development, Competitive Analysis, CRM, Customer Satisfaction, New Business Development, Inbound Marketing, Sales Operations
Education
The University of Georgia 2002 — 2006
Bachelor of Arts
Data Documents April 2015 - Present
Data Documents March 2013 - April 2015
DialAmerica Marketing January 2012 - March 2013
Central States Indemnity September 1999 - December 2011
Sprint PCS July 1998 - July 1999
Central States Indemnity March 1997 - July 1998
Skills
Direct Mail, Newsletters, Account Management, CRM, Management, Customer Experience, Digital Printing, Sales Management, Team Building, Social Media, Leadership, Brochures, Customer Service, Sales, Business Development, Customer Satisfaction, Call Center, Relationship Management, New Business Development, Advertising, Customer Retention, Marketing, Business Analysis, Marketing Strategy, Social Media Marketing, Process Improvement, Customer Acquisition, Strategic Planning, Direct Marketing, Online Advertising, Credit Cards
Education
University of Nebraska at Omaha 2000 — 2006
MBA, Business Administration
University of Nebraska-Lincoln 1992 — 1996
Business Administration, Marketing
Millard North High School 1988 — 1992
High School Diploma, General Studies
University of Arkansas October 2011 - Present
University of Georgia January 2009 - August 2011
DialAmerica Marketing September 2005 - June 2006
Athens Consumer Law Center October 2004 - April 2005
Skills
Microsoft Office, Mac OS X, Spanish, Social Media, Database Admin, Research, Facebook, Customer Service, Mac OS, PowerPoint, SPSS, Social Networking, Access, Microsoft Excel, International Relations, Windows 7, Technical Writing
Education
The University of Georgia 2004 — 2007
Bachelor of Arts, International Affairs
Rocky Mountain College of Art and Design RMCAD October 2014 - Present
Rocky Mountain College of Art + Design February 2012 - October 2014
Full Sail University May 2011 - March 2012
Full Sail University August 2010 - May 2011
Full Sail University July 2007 - August 2010
DialAmerica Marketing August 2006 - July 2007
DialAmerica Marketing July 2005 - August 2006
DialAmerica Marketing May 2005 - July 2005
DialAmerica Marketing January 2005 - May 2005
DialAmerica Marketing April 2003 - January 2005
Skills
Leadership, Higher Education, Sales, Sales Management, Sales Leadership, Sales Training, Marketing, Advertising, Public Relations, Leadership Training, Admissions, Public Speaking, Educational Leadership, PowerPoint, Selling Skills, Microsoft Office, Event Planning, Coaching, Student Counseling, Training, Management, Marketing Communications, Community Outreach, Facebook, Classroom, Student Financial Aid, Research, Student Recruiting, Organizational..., Team Leadership, Social Media Marketing, Time Management, Higher Education..., Resume Writing, Faculty Development, Team Building, Customer Service, Recruiting, Leadership Development, Career Development, Interviews, Career Counseling, Editing, Volunteer Management, Student Engagement, Program Development, Critical Thinking, Employee Training, Creative Writing, Retaining Customers
Education
Lifework Leadership 2014 — 2015
Certificate of Completion, Faith and Leadership
University of Central Florida 2002 — 2006
Bachelor's degree, Advertising, Public Relations, and Communications, 3.72 GPA
Lake Howell High School 1998 — 2002
High School, 4.28 GPA, Summa Cum Laude
Rubber City Radio Group March 2015 - Present
Paragon Search and Strategies December 2012 - November 2014
Cleveland Indians February 2012 - December 2012
Roetzel & Andress May 2009 - February 2012
DialAmerica Marketing February 2009 - August 2009
Skills
Sales, Customer Service, Cold Calling, Microsoft Office, Microsoft Excel, Marketing, Marketing Strategy, PowerPoint, Social Media, Microsoft Word, Social Media Marketing, Event Planning, Event Management, Outlook, Sales Management, Account Management, Public Speaking, Sports Management, Strategic Planning, Social Networking, Recruiting
Education
The University of Akron 2006 — 2011
BSBA, Marketing and Sales Managment Dual Major
Stow-Munroe Falls High School 2002 — 2006
General Business
SteepRock Inc August 2007 - Present
DialAmerica Marketing 2000 - 2006
DialAmerica Mktg 1997 - 2000
DialAmerica Mktg 1986 - 1997
DialAmerica Mktg 1983 - 1986
DialAmerica Mktg 1981 - 1983
Skills
Account Management, Management, Relationship Management, Telemarketing, Customer Acquisition, Marketing Strategy, Project Management, Lead Generation, Process Improvement, Sales, Direct Marketing, Call Centers, Team Building, Sales Operations, New Business Development, Cold Calling, Cross-functional Team..., Recruiting, CRM, Inbound Marketing, Customer Satisfaction, Public Speaking, Customer Retention, Team Leadership, Training, Solution Selling, Marketing, Business Development, Salesforce.com, Leadership, Customer Experience, Vendor Management, Direct Sales, Coaching, B2B, Customer Service, Strategic Planning, Contract Negotiation, Sales Process
Education
Spelman College 1979 — 1983
Bachelor of Arts
Bankers Life April 2013 - Present
Borders July 2006 - September 2011
Citizens Bank 2005 - 2005
DialAmerica Marketing 1990 - May 2004
Skills
Life Insurance, Fixed Annuities, Medicare, Long Term Care Insurance, Health Insurance, Customer Service, Team Building, Management, Public Speaking, Recruiting, Leadership, Sales, Creative Problem Solving, Leadership Development, Training Delivery, Motivation
Education
Suffolk University Law School 1994 — 1996
JD, Law
University of Illinois at Urbana-Champaign 1984 — 1988
Bachelor of Arts, English / Writing
East Greenwich High
Pettigrew Hardware and Supply April 2014 - Present
The North Face April 2012 - November 2012
DialAmerica Marketing September 2011 - May 2012
The North Face March 2010 - September 2010
Coldwell Banker June 2007 - August 2009
Skills
Customer Service, Management, Sales, Social Media, Negotiation, Market Research, Marketing, Microsoft Office, Advertising, Facebook, Social Networking, Social Media Marketing, Retail
Education
University of Central Florida 2008 — 2011
Bachelor of Science, Business Administration-Marketing
Valencia Community College 2006 — 2008
AA, Business Management
Carter's OshKosh B'gosh June 2013 - Present
Tamlico, Inc. (currently d/b/a Cafe Sababa) March 2000 - Present
PDSI December 2012 - May 2013
Given Imaging July 2012 - September 2012
Given Imaging September 2008 - July 2012
Hines February 2006 - August 2008
Street Resource Group November 2004 - December 2005
Atlanta Jewish Times/Style Magazine October 1999 - March 2000
Crowne Office Suites April 1999 - October 1999
DialAmerica Marketing 1995 - 1998
Skills
Communication, Executive..., Administrative Work, Social Media Marketing, Email Marketing, Employee Benefits, Telemarketing, PowerPoint, Microsoft Excel, Proofreading, Microsoft Office, ProofHQ, Microsoft Word, Technical Writing, Script Writing, Microsoft Publisher, Photoshop, Project Management, Event Planning, Notary Public, Expenses, Sales, Multi-media Marketing..., Copy Editing, Contract Coordination, Employee Handbooks, SAP, Concur, PeopleSoft, QuickBooks, Salesforce.com, Heavy Calendaring, Medical Devices, Training, Marketing, Budgets, Start-ups, Management, Team Building, Advertising, Cross-functional Team..., Office Management, Editing, Project Planning, Leadership, Marketing Communications, Time Management
Education
The University of Georgia 1981 — 1984
BA, Drama, magna cum laude
Briarcliff HS 1974 — 1978
N/A, General
Such A Voice / Dan Levine Productions, Inc. August 2003 - Present
Hurricane Productions September 2001 - May 2003
Langerado Music Festival January 2003 - March 2003
Active Ingredients October 2001 - August 2002
Werlin Landscaping Service May 1992 - August 2002
DialAmerica Marketing July 2001 - August 2001
Skills
Event Management, Music, Recording, Promotions, Online Marketing, Copywriting, Marketing Communications, Event Planning, Mac, Customer Relations, Entertainment, Customer Service, Press Releases, Training, Strategic Planning, Online Advertising
Education
University of Miami 1999 — 2003
Bachelors, Music Business & Entertainment Industries
DialAmerica Marketing February 2008 - Present
Sunoco October 2007 - February 2008
Skills
Trainers, Training, Leadership, Coaching, Sales
Education
Miller Motte Tech. 2011 — 2013
Associates- In progress, Health Information Technology
Trident Technical College 2009 — 2010
certfied, CNA/Phlebotomy/EKG
GEICO March 2011 - Present
Hubpages October 2012 - Present
National Kidney Foundation October 2010 - December 2010
PRSSA August 2010 - December 2010
Lambda Pi Eta (SJFC) August 2010 - December 2010
PRIMA Connections January 2010 - December 2010
Toshiba Business Solutions September 2010 - November 2010
DialAmerica Marketing 2007 - 2010
Skills
Public Relations, Press Releases
Education
St. John Fisher College 2008 — 2010
BA, Communications
American Express Publishing January 2007 - Present
Time Inc. (Time4 Media division) 2006 - 2007
DialAmerica Marketing 2001 - 2005
Skills
Online Advertising, SEM, Social Media Marketing, Web Analytics, Copywriting, Advertising, Google Analytics, SEO, Facebook, Social Media, Loyalty Marketing, Managing Partner..., Direct Marketing, Direct Mail, Customer Retention, Publishing, Email Marketing, Market Research, Marketing Management, Integrated Marketing, Creative Direction, Newsletters, Digital Media, Customer Acquisition, Digital Marketing, Lead Generation, Digital Strategy, Marketing, Segmentation, Database Marketing, Brand Management
Education
State University of New York at Albany 1997 — 2000
Bachelor's degree, Business - Marketing
AT&T July 2013 - Present
AT&T May 2011 - July 2013
AT&T June 2006 - May 2011
AT&T April 2005 - June 2006
AT&T December 2001 - April 2005
AT&T July 2001 - December 2001
DialAmerica Marketing June 1999 - April 2001
Skills
Mobile Devices, Product Management, Strategic Partnerships, Telecommunications, Wireless, VoIP, Go-to-market Strategy, IP, Broadband, Managed Services, Mobile Technology, Mobile Communications, Ethernet, LTE, Cross-functional Team..., Leadership, Management, Sales Operations, Strategy, Customer Experience
Education
University of Delaware 1995 — 1999
Bachelor of Science, Business
University of Phoenix 2007 — 2009
Master of Business Administration, Business Administration and Management, General
Pinnacle Foods Group LLC November 2013 - Present
International Flavors & Fragrances October 2009 - November 2013
Revlon, Inc. August 2007 - August 2009
Martha Stewart Living, Omnimedia June 2005 - April 2007
ID Media October 2004 - May 2005
DialAmerica Marketing February 1993 - October 2004
Skills
Sourcing, Talent Acquisition, Workforce Planning, Performance Management, Talent Management, Recruiting, Succession Planning, Onboarding, Applicant Tracking..., Global Talent..., Human Resources, Leadership Development, Social Recruiting, Personnel Management, Leadership, Strategic Planning
Education
State University of New York at Delhi
Intuit July 2014 - Present
Intuit March 2014 - July 2014
DIRECTV May 2011 - March 2014
Intuit August 2006 - October 2010
Intuit September 2004 - July 2006
Intuit September 1997 - August 2004
The Learning Company 1996 - 1997
DialAmerica Marketing 1992 - 1996
Skills
Customer Experience, Call Center, Product Management, Cross-functional Team..., Analytics, Vendor Management, Enterprise Software, Process Improvement, Program Management, Go-to-market Strategy, Strategic Partnerships, Account Management, Business Process..., CRM, Call Centers, Change Management, Direct Sales, Leadership, Management, Marketing, Multi-channel Marketing, SaaS, Sales, Sales Management, Software Project..., Customer Support, Strategy
Education
University at Buffalo 1988 — 1992
BA, Economics
Delta Air Lines March 1999 - Present
DialAmerica Marketing 1996 - 1999
Education
The University of Georgia 1995 — 1998
B.S., Psychology
New Jersey Department of Community Affairs June 2013 - 2013
Synergixx July 2010 - August 2012
ALLSTATE LEGAL June 2007 - March 2008
MSC Services July 2006 - March 2007
DialAmerica Marketing 1985 - 2005
Skills
Telemarketing, Direct Marketing, Management, Account Management, Call Center, Lead Generation, Sales, Marketing Strategy, Customer Service, P&L Budget Management, Cross Functional Team..., Workforce Management, Team Building, Inbound Marketing, Coaching, Forecasting, Performance Management, Strategic Planning, Cross-functional Team..., Leadership Development, Recruiting
Education
Susquehanna University 1980 — 1984
BS, Management and Marketing
DialAmerica Marketing February 2007 - Present
DialAmerica Marketing December 2004 - February 2007
DialAmerica Marketing December 2001 - December 2004
DialAmerica Marketing December 2000 - December 2001
Education
The University of Georgia 1998 — 2000
Psychology
The Uncommon Thread February 2013 - Present
DialAmerica Marketing April 2009 - June 2011
Mahwah Board of Education October 2005 - April 2009
DialAmerica Marketing September 1998 - May 1999
DialAmerica Marketing May 1997 - September 1998
DialAmerica Marketing July 1994 - May 1997
DialAmerica Marketing June 1990 - July 1994
DialAmerica Marketing October 1986 - June 1990
DialAmerica Marketing July 1984 - October 1986
Skills
Account Management, Business Analysis, Customer Oriented, Dedicated Professional, Proactive self-starter, Helping Clients Succeed, Close Attention to..., Relationship Marketing, Project Management, Hiring Employees, Employee Training, Best in class service, Campaign Performance..., Forecasting, Building Relationships, Telemarketing, CRM, Marketing, Salesforce.com, Telecommunications, Management, Training, Lead Generation, Strategy, Direct Marketing, B2B, Program Management, Sales, Customer Retention, Budgets, Analysis, New Business Development, Cold Calling, Call Centers, Sales Operations, Customer Acquisition, Customer Satisfaction, Direct Sales, Marketing Strategy, P&L Management, Business Development, Competitive Analysis, Leadership, Cross-functional Team..., Customer Experience, Selling, Marketing Management, Online Marketing, Product Marketing, Strategic Partnerships
Education
Susquehanna University 1980 — 1984
BS in Business Administration, Marketing & Finance, Minor in Sociology
Proton International, LLC July 2013 - Present
Terra di Siena USA June 2013 - Present
Healthcare Technologies International June 2013 - Present
Colonial Graduate Services LLC July 2010 - June 2013
Herff Jones June 2009 - November 2010
DialAmerica Marketing July 2008 - May 2009
Skills
Social Networking, Account Management, Social Media, Sales, Sales Management, Public Speaking, Customer Service, Team Building, Cold Calling, Online Advertising, Budgets, PowerPoint, Team Leadership, Strategic Planning, Microsoft Office, Event Planning, Negotiation, Microsoft Word, Graphic Design, Outlook, Leadership, Marketing, Contract Negotiation, Process Scheduler, Recruiting, Training, New Business Development, Coaching, Management
Education
The University of Georgia 1999 — 2008
B.A., Speech Communications
Chattahoochee High School 1996 — 1999
Diploma
Novaserv July 2014 - Present
ServPro Marketing September 2013 - July 2014
DialAmerica Marketing April 1999 - August 2013
Skills
Coaching, Inbound Marketing, Recruiting, Team Leadership, Training, Call Centers, Marketing Management, Marketing, Fundraising, Telemarketing, Lead Generation, Customer Retention, Direct Marketing, Account Management, CRM, Sales, Customer Satisfaction, Customer Experience, Leadership, Sales Operations, Cold Calling, B2B, Salesforce.com, Management, Email Marketing, Marketing Strategy, Program Management, Operations Management, Sales Process, Multi-channel Marketing, Market Research, Strategic Planning, Sales Management, Online Advertising, Marketing Communications, Online Marketing, Direct Sales, Strategy, Customer Acquisition, Business Development, Selling, Competitive Analysis, Cross-functional Team..., Team Building, Customer Service, New Business Development
Education
State University of New York at Buffalo - School of Management
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
University of Buffalo
Business Management, Marketing
ContactUS Communications September 2015 - Present
Radius Global Solutions LLC June 2013 - September 2015
Access Worldwide Communications February 2007 - June 2013
DialAmerica Marketing September 2005 - February 2007
Chesapeake TeleServices June 1993 - August 2005
Skills
Contact Center..., Sales Growth, Revenue Enhancement..., Onshore to Offshore or..., Telecom Acquistion &..., Business-to-Business..., Telecommunications, Sales Process, Contact Centers, Outsourcing, BPO, Lead Generation, Call Centers, B2B, Customer Service, Nearshore, Program Management, Call Center, Inbound Marketing, Account Management, Telemarketing, Customer Retention, Customer Experience, Financial Services
Education
University of Baltimore 1993 — 1998
M.B.A., Marketing
Towson University 1989 — 1991
B.S., Marketing
LaPlata High School 1983 — 1987
AutoNation December 2014 - Present
Pivotal Home Solutions, an AGL Resources Company January 2011 - May 2014
DialAmerica Marketing May 2010 - January 2011
JPJ E-Comm 1999 - 2009
MetLife September 2001 - March 2004
Paragon Life now MetLife November 1998 - September 2001
Skills
Process Improvement, Six Sigma, Business Analysis, Training, Business Development, Problem Solving, Customer Service, Leadership, Management, Cross-functional Team..., Project Management, Call Centers, Sales, Customer Satisfaction, Employee Benefits, Employee Training, Account Management, Analysis, Access, Coaching, Insurance, Strategic Planning, Team Building, Program Management
Education
University of Minnesota-Twin Cities
Bachelor of Science Degree
American Institute of Banking
Diploma, Banking Management - 2 year Program
Premier Solutions August 2014 - Present
Alexander Mann Solutions January 2013 - August 2014
American Red Cross July 1999 - 2012
DialAmerica Marketing March 1997 - June 1999
DialAmerica Marketing February 1994 - February 1997
DialAmerica Marketing December 1991 - January 1994
Skills
Contact Center..., Project Management, Development & delivery..., Training Specialist, Creative Team Leadership, Management of Online..., Responsible for..., Supervisory Development, Strong Problem Solving, Management of Broadcast..., Collaborated Outsourced..., Marketing Strategy &..., Marketing, Sustainable Development, Leadership, Strategy, Management, Call Center, Creative Direction, Strategic Planning, Marketing Strategy, Advertising, Public Speaking, Start-ups, Budgets, Direct Marketing, Sales, Business Strategy, Event Planning, Product Development, Coaching, New Business Development, Operations Management, Social Media Marketing, Human Resources, Training, Public Relations, SEO, Call Centers, Team Building
Education
The Ohio State University
Bachelor of Science (B.S.), Clothing and Textiles/Retail Merchandising
Cresa June 2015 - Present
JPMorgan Chase & Co. June 2014 - August 2014
J.M. Rodgers Co, Inc March 2013 - September 2013
J.M. Rodgers Co, Inc August 2012 - May 2013
J.M. Rodgers Co, Inc August 2011 - November 2012
The Ohio State University 2008 - 2011
DialAmerica Marketing 2009 - 2010
Skills
Account Management, Contract Negotiation, Qualifying Prospects, Direct Sales, Logistics, Inventory Management, Shipping, Logistics Management, Transportation, Customer Service, Team Building, International Logistics, Business Development, Sales Operations, Forecasting, Management, Sales, Freight Forwarding
Education
Rutgers University School of Law - Newark 2013 — 2016
Doctor of Law (JD), 3L
The Ohio State University 2006 — 2010
Bachelor of Arts, Political Science
Indian Hills 2002 — 2006
High School Diploma
Georgia Options April 2012 - Present
Carmike Cinemas May 2011 - Present
Orchard Brands May 2010 - October 2010
DialAmerica Marketing September 2009 - March 2010
Target March 2009 - July 2009
Target November 2006 - November 2007
Education
The University of Georgia 2003 — 2008
BA, Sociology
Sure Life Insurance October 2010 - Present
Arthur J. Gallagher & Co. November 2010 - January 2013
MaxPreps August 2012 - November 2012
Allstate Workplace Division December 2006 - October 2010
NAHU February 2001 - February 2010
Wine Sergi Insurance 2005 - 2006
Pacific Life & Annuity 2000 - 2005
Trustmark Insurance August 1999 - April 2000
DialAmerica Marketing 1990 - 2000
The Signature Group 1989 - 1991
Skills
Health Insurance, Employee Benefits, Disability Insurance, Life Insurance, Term Life Insurance, Brokers, Sales, Insurance, Long-term Care, Underwriting, Fixed Annuities, Health Savings Accounts, Strategic Planning, Leadership, Critical Illness, Long Term Care Insurance, Accident, Group Insurance, Health Care Reform, Medicare
Education
University of Illinois at Chicago 1990 — 1994
Political Science and Government
Romeoville High School 1984 — 1986
Gordon Technical High School 1982 — 1984
8x8, Inc. July 2015 - Present
Verizon April 2011 - April 2015
Customer Care Success, Inc. January 2010 - April 2015
LiveOps March 2010 - March 2011
American Customer Care, Inc. December 2001 - January 2010
DialAmerica Marketing April 2000 - November 2001
Telerx March 1997 - March 1999
AT&T March 1982 - September 1996
Skills
Email Marketing, Call Center, SaaS, CRM, Outsourcing, Lead Generation, Contact Centers, Customer Experience, Telemarketing, BPO, Inbound Marketing, Customer Retention, Management, Sales, Call Centers, Strategic Planning, Solution Selling, Strategy, Strategic Partnerships, Networking, Leadership, Direct Sales, Salesforce.com, Telecommunications, Account Management, Professional Services, Vendor Management, Sales Process, Managed Services, Sales Operations, Business Development, Enterprise Software, Customer Satisfaction, Unified Communications, B2B, Selling, VoIP, Channel Partners, Workforce Management, Customer Acquisition, Cloud Computing, Executive Management, IVR, Start-ups, Telephony, New Business Development, P&L Management, Sales Management, Cross-functional Team..., Multi-channel Marketing
Education
University of New Haven - MBA
MBA, Marketing & International Business
State University of New York at Albany
Bachelor of Science (BS), Marketing
DialAmerica Marketing February 2008 - Present
infoUSA March 2005 - January 2008
Lane Labs 2003 - 2004
Zetco Wireless 2001 - 2003
DialAmerica marketing 1994 - 2001
Education
Susquehanna University 1985 — 1990
B.S., Marketing
LiquidHub March 2015 - Present
Redkite LLC (acquired by LiquidHub) November 2014 - March 2015
Mosaik Consulting, LLC October 2008 - November 2014
Configero 2009 - March 2014
CoreMatrix Systems 2011 - January 2014
Avideon October 2007 - September 2008
Telaurus Communications August 2001 - October 2007
DialAmerica Marketing 1999 - 2001
Skills
Salesforce.com, CRM, Relational Databases, Data Migration, Agile Methodologies, Training, Business Process, Email Marketing, Business Intelligence, Consulting, Business Analysis, Marketing, SaaS, Analysis, Technical Support, Financial Services, Wealth Management
Education
University of Delaware 1995 — 1999
BA, Psychology
ACTIVELY SEEKING EMPLOYMENT July 2015 - Present
ABC Television November 2014 - May 2015
DialAmerica Marketing April 2012 - January 2014
Elsevier March 2002 - July 2011
Franchise Concepts, Inc. June 1998 - March 2002
Lathrop's Jewelry Store and Supply June 1996 - June 1998
Skills
Account Management, PowerPoint, Project Management, Salesforce.com, Sales, Marketing, Management, Retail, Marketing Strategy, Customer Service, CRM, Advertising, Marketing Communications, HRIS, Human Resources, Publishing, Onboarding, Social Media
Education
Landmark Education 2011 — 2011
Advanced Course
University of Houston 1989 — 1996
Bachelor's of Arts, Sociology/Social Work
Kingwood High School 1985 — 1989
Younger Partners November 2014 - Present
Jones Lang LaSalle January 2012 - November 2014
DialAmerica Marketing February 2005 - July 2011
Skills
Invoicing, Microsoft Excel, Payroll, Accounts Payable, Spreadsheets, Telephone Skills, Outlook, Office Administration, Staff Development, Social Media, PeopleSoft, Adobe Acrobat, Process Scheduler, Administrative Work, Texas Notary, Yardi Voyager, MRI Software, Vendor Contracts, Accruals, Customer Service, Account Management, Microsoft Office
Education
Trident Technical College 1994 — 1996
Stratford High School 1990 — 1994
DialAmerica Marketing June 2007 - Present
Education
The University of Georgia 1996 — 2004
Arctecon, LLC January 2013 - Present
Go Realty Pittsburgh January 2007 - Present
Go Financial Aid January 2006 - Present
PNC June 2006 - December 2012
College Prowler January 2005 - May 2006
DialAmerica Marketing January 2004 - June 2004
Skills
Financial Aid, Real Estate, Healthcare, Marketing, Financial Services, Strategic Planning, Sales, Marketing Strategy, New Business Development, Event Planning, Social Media, Customer Service, Salesforce.com, Cold Calling, Sales Management, Financial Analysis, Public Speaking, Public Relations, Management, Entrepreneurship, Investments, Leadership, Residential Land...
Education
University of Pittsburgh 2003 — 2007
Bachelor of Science in Business Administration, Marketing
Universidad Internacional Menéndez Pelayo 2007 — 2007
Spanish Language and Literature
Docebo April 2015 - Present
DialAmerica Marketing October 2012 - April 2015
McCoy Tech Solutions August 2013 - February 2014
Plato's Closet June 2011 - October 2012
Skills
Account Management, Customer Service, Manage Client..., Sales, Project Coordination, Public Speaking, Team Management, Leadership, Project Management, Proposal Writing, Grant Writing, Research
Education
The University of Georgia 2007 — 2011
BA, BFA, International Affairs, Art
DialAmerica Marketing June 2007 - Present
Synergy Solutions 2005 - 2007
Teleperformance USA 2004 - 2005
Transworks 2004 - 2005
first Ring 2001 - 2003
ICICI 2001 - 2003
TPG 2001 - 2003
ProMark One 1996 - 2000
Telespectrum / ProMark One 1996 - 2000
Promark One Marketing Services 1996 - 1999
Skills
Call Center, Customer Service, Customer Retention, Insurance, Client Services, Consultative Selling, Multi-channel Marketing, Customer Experience, Customer Relations, Account Management, New Business Development, Negotiation, Lead Generation, Budgeting, Vendor Management, Process Improvement, Telemarketing, Sales Support, BPO, Contract Negotiation, Telecommunications, Operations Management, Sales Management, Strategic Planning, Coaching, Contract Negotiations, Vendor Relations, Marketing Strategy, Customer Satisfaction, Outsourcing, Sales Operations, Solution Selling, Management Consulting, Program Management, Call Centers, Sales Process, Sales, Selling, Business Development, Management, Direct Marketing, Team Building, Leadership, Financial Services, CRM, P&L Management, Budgets, Inbound Marketing, Cross-functional Team..., B2B
Education
University of Nebraska at Kearney 1991 — 1993
Finance & Accounting
Vitamin T April 2011 - Present
Aquent June 2009 - April 2011
Aquent January 2009 - June 2009
Aquent January 2006 - December 2008
Aquent January 2001 - December 2005
Aquent June 1999 - December 2000
Kahn Capital 1998 - 1999
Conagra 1996 - 1998
DialAmerica Marketing 1990 - 1996
Skills
Customer Service, Recruiting, Talent Acquisition, Creative Direction, Sourcing, Advertising, Leadership, Social Media Marketing, Technical Recruiting, Management, Web Design, Start-ups, Social Networking, Temporary Placement, Social Media, Marketing, Teamwork, Business Development, User Experience, Email Marketing, Sales Management, Strategy, Online Advertising, Applicant Tracking..., Online Marketing, Public Speaking, Executive Search, Recruitment Advertising, Account Management, Sales, Interaction Design, Staffing Services, Competitive Analysis, Brand Development, Lead Generation, Networking
Education
The University of Georgia 1989 — 1995
BS, Spanish Education
Sherwin-Williams Paints January 2013 - Present
DialAmerica Marketing October 2008 - January 2013
Skills
Customer Service, Microsoft Office, Sales, Microsoft Excel, PowerPoint, Microsoft Word, Customer Satisfaction, Call Center, Telemarketing, Outlook, HTML
Education
The University of Georgia 2008 — 2012
Bachelor of Business Administration (BBA), Management Information Systems, General
Premium Staffing, Inc. June 2012 - Present
Premium Staffing, Inc. March 2011 - June 2012
DialAmerica Marketing April 2010 - March 2011
Skills
Sourcing, Automation, SDLC, Mechanical Engineering, Recruiting, Management, Quality Assurance, Manufacturing, Supply Chain, Technical Recruiting, Sales Presentations, Applicant Tracking..., Account Management, Talent Acquisition, Business Development, Hiring, Automotive, Resume Writing, Microsoft Excel, Six Sigma, Staffing Services, Software Development, Engineering, Leadership, Sales, Continuous Improvement, Medical Devices, Interviews, Internet Recruiting, Permanent Placement, Customer Service, Microsoft Office, Human Resources, Lean Manufacturing, Employee Relations, Cold Calling
Education
University of Illinois at Chicago
BS, Mechanical Engineering
Mobile Media Wizards January 2012 - Present
DialAmerica Marketing January 1995 - June 2011
Skills
Windows..., IBM AIX Unix, Linux, C, Perl, C#, ASP.Net,..., JavaScript, HTML, CSS,..., Microsoft SQL Server,..., UNIX VI Editor,..., Microsoft IIS Server,..., Content Management..., Databases, Apache, SharePoint, Crystal Reports, Oracle, Compilers, IIS, Microsoft SQL Server, Perl, SQL, Microsoft Office, GNU, Unix Shell Scripting, MySQL, T-SQL, ASP, C#, PHP, JSON, Windows, ASP.NET, Visual Basic, C, Database Administration, Cloud Computing, Mobile Applications, Mobile Marketing, Mobile Technology, Mobile Communications, Mobile Internet, Mobile Advertising, Mobile Design, Mobile Web Design, Android, Android Development, iOS, iOS development, AJAX, CSS
Education
The College of Westchester
Associate's degree, Computer Information Systems, 4.0 GPA
Rakuten Marketing April 2015 - Present
Young Living Essential Oils Independent Distributor March 2015 - Present
Rakuten Marketing October 2013 - April 2015
Rakuten Marketing April 2010 - October 2013
Rakuten LinkShare Corporation February 2008 - April 2010
DialAmerica Marketing January 2008 - February 2008
DialAmerica Marketing August 2005 - January 2008
Skills
Affiliate Marketing, Online Advertising, Social Media Marketing, Customer Acquisition, E-commerce, Digital Marketing, Direct Marketing, Interactive Marketing, Customer Service, Google Adwords, Digital Strategy, Marketing, CRM, Online Marketing, Mobile Marketing, SEO, Marketing Communications, Marketing Strategy, Facebook, Web Marketing, Management, Brand Development, Landing Page..., Account Management, Strategic Partnerships, B2B, Salesforce.com
Education
State University of New York at Albany 2000 — 2005
Bachelor of Art, Majored in Art, Minored in Business
Mutual of Omaha November 2009 - Present
Standard Insurance Company May 2006 - May 2009
Easter Seals of Maine September 2005 - March 2006
Tufts Health Care Institute September 2002 - September 2005
DialAmerica Marketing September 2000 - April 2002
Education
University of Maine 1999 — 2000
MBA, Business Administration
University of Maine 1995 — 1999
BS, Business Administration
Sparkroom January 2013 - Present
CUnet February 2010 - January 2013
TRANZACT July 2007 - June 2009
DialAmerica Marketing October 2003 - July 2007
Skills
Online Marketing, Online Lead Generation, Data Analysis, Database Marketing, Multi-channel Marketing, Client Relationship..., PowerPoint, Account Management, Financial Modeling, Telemarketing, Cross Selling, Team Management, Team Leadership, Media Planning, Media Buying, Strategic Planning, Creative Strategy, Marketing ROI, Client Communication, Budget Management, P&L Management, Web Analytics, Performance Based..., Email Marketing, Salesforce.com, Lead Generation, CRM, SEM, PPC, Interactive Marketing, Affiliate Marketing, Online Advertising, Mobile Marketing, Start-ups, Direct Marketing, Campaign Management, Social Media, Digital Marketing, Customer Acquisition, Marketing, Entrepreneurship, Integrated Marketing, CPL, Digital Strategy, Google Analytics, Google Adwords, Public Relations, Analytics
Education
Susquehanna University
B.A.
Self September 2011 - Present
Dixie Painting March 1997 - October 2012
Liquid Silver Books January 2009 - September 2011
Madison Oglethorpe Animal Shelter May 2008 - December 2008
Hogan's Huggables February 2008 - November 2008
DialAmerica Marketing March 1997 - May 1997
Dixie Oil Co of Ala., Inc September 1996 - January 1997
Bobo Construction July 1990 - August 1991
Skills
Painting, Sewing, Science Fiction, Bookkeeping, Copy Editing, Technical Illustration, Dyeing, Mas 90, Microsoft Office, Copywriting, Patience, WordPerfect, Peachtree, Quicken, Quickbooks, Pet Care, Kindness, Diplomacy, Attention To Detail, Etching, Animal Care, Fast Learner, Data Entry, Telephone Skills, Determined, Optimistic, Graphology (as a parlor..., Upholstery, Quilting, Embroidery, Tutoring, Algebra, Geometry, Creative Problem Solving, Collaborative Planning, Peer Oversight, Foresight, Flexible, Historical Fiction, Fact-checking, Romance, Horror, Fantasy, Grammar, Graphs, Excel, PowerPoint, Word, Fiction Writing, Microsoft Word
Education
The University of Georgia 1992 — 1996
Athens Technical College 2009 — 2013
ADN, Registered Nurse
Henderson & Godbee November 2009 - Present
DialAmerica Marketing August 2006 - August 2007
DialAmerica Marketing June 2005 - July 2006
Education
Valdosta State University 2008 — 2009
BBA, Accounting
University of Georgia - Terry College of Business 2001 — 2005
BBA, Marketing
Nebraska Methodist Health System September 2011 - Present
American Enterprise 2000 - 2011
DialAmerica Marketing January 1998 - July 2000
Skills
Health Insurance, Medicare Supplements, PPO, Telephone Skills, Customer Service, Phone Etiquette, Microsoft Office, Social Networking, Troubleshooting, Professional..., Medicare, Call Centers, Customer Satisfaction, Insurance, Medical Terminology, Microsoft Word, Process Improvement, Outlook, Microsoft Excel, Training, Lotus Notes, HIPAA, Time Management
Education
University of Nebraska at Omaha 1997 — 2000
33 Oxclove (formerly Oxclove Workshop) March 2006 - Present
Path Interactive 2007 - 2010
DialAmerica Marketing February 1998 - May 2004
Education
State University of New York at New Paltz 1995 — 1997
Bachelor's, Computer Science
Private School Aid Service March 2012 - Present
Core Chiropractic August 2012 - March 2013
Bally Total Fitness September 2011 - February 2012
Dayton Dutch Lions/ VVV Venlo 2011 - 2012
DialAmerica Marketing January 2011 - March 2011
YMCA of Greater Dayton September 2010 - December 2010
Boys and Girls Club of Dayton August 2010 - December 2010
North Olmsted Sportsplex January 2004 - July 2006
Education
University of Dayton 2006 — 2010
B.S., Exercise Science and Fitness Management
North Olmsted High School 2002 — 2006
Applied Resource Group November 2010 - Present
Avery Partners LLC. March 2008 - November 2010
BayRock Mortgage Corporation April 2006 - March 2008
DialAmerica Marketing October 2004 - December 2005
Skills
New Business Development, Customer Acquisition, Technical Recruiting, ERP, Microsoft Dynamics, Axapta, Great Plains, Microsoft CRM, Navision, SAP, Recruiting, Cold Calling, Business Development, Account Management, Great Plains Software, Business Analysis, IT Recruitment, Executive Search, Human Resources, Talent Management, Talent Acquisition, Team Building, Strategic Planning, Business Strategy, Business Planning, Temporary Staffing, Temporary Placement, Management, Networking, Leadership, Sourcing, Marketing, Business Intelligence, Lead Generation, Interviews, Forecasting, Training, Outsourcing, Sales, SDLC, Consulting, Applicant Tracking..., Screening, CRM, Staffing Services, Solution Selling, Salesforce.com, Staff Augmentation, Contract Negotiation
Education
University of Georgia - Terry College of Business 2000 — 2005
Bachelors of Business Administration, Marketing
Centennial High School 1996 — 1999
Vida Group International/Technifind September 2005 - Present
Technifind International September 2005 - September 2013
Technifind International September 2005 - August 2008
DialAmerica Marketing April 2004 - September 2005
Skills
Talent Acquisition, Sourcing, Recruiting, Process Improvement, Executive Search, Talent Management, Leadership, Human Resources, Technical Recruiting, Employee Relations, Management, Strategy, Sales, Negotiation, Team Building, Contract Recruitment, New Business Development, Performance Management, Employee Benefits, Applicant Tracking..., Supply Chain, Executive Coaching, Customer Service, Internet Recruiting, Manufacturing, Employee Training, Performance Analysis, Interviews, Result Oriented, Staffing Services, Cold Calling, Onboarding, Business Development, Contract Negotiation, Marketing Strategy, Hiring, Training, Logistics, Temporary Placement, Temporary Staffing, Start-ups, Personnel Management, Results Focused, Client Service, Customer Relations, Recruitment/Retention, Interviewing, Vendor Management
Education
The University of Texas at El Paso 2004 — 2006
Business
TranzVia August 2014 - Present
Direct Connect LLC May 2011 - August 2014
LexisNexis/ChoicePoint February 2004 - April 2011
West Corporation 1999 - 2003
DialAmerica Marketing August 1993 - April 1999
Idelman Telemarketing August 1988 - January 1991
Skills
Call Center, Team Leadership, Recruiting, Management, Sales Management, Sales, Customer Retention, Leadership, Lead Generation, Program Management, Customer Service, B2B, Direct Sales, Negotiation, Customer Satisfaction, Inbound Marketing, Contract Negotiation, Marketing, Account Management, Sales Operations, Strategic Planning, Start-ups, Team Management, Business Development, Budgets, Telemarketing, Marketing Strategy, Project Planning, Business Strategy, Selling, Public Speaking, Process Improvement, Outsourcing, Human Resources, Operations Management, Telecommunications, Vendor Management, Forecasting, Project Management, CRM, Retail, Sales Process, Coaching, New Business Development, Social Media, Leadership Development, Change Management, Team Building, Cold Calling, Training
Education
University of Nebraska at Omaha 1989 — 1990
Business Management
DialAmerica 2010 - Present
DialAmerica Marketing 2006 - 2010
DialAmerica 2002 - 2006
DialAmerica 2000 - 2002
General Cinema Theatres 1999 - 2000
Little Caesars Pizza 1998 - 1999
Little Ceasars Pizza 1997 - 1998
Skills
Customer Satisfaction, Account Management, Sales, Team Building, Customer Service, Training, Customer Retention, Leadership, Lead Generation, Telemarketing, Sales Management, Call Centers, Marketing, Customer Experience, Staff Development, Management, CRM
Education
Goose Creek High School 1995 — 1998
Trident Technical College
Associate in Arts, Business Administration and Management, General
Janet, Jenner & Suggs, LLC October 2012 - Present
DLA Piper LLP (US) August 2007 - October 2012
Maryland Judiciary August 2006 - August 2007
BCOET July 1994 - August 2006
DialAmerica Marketing 1985 - 1990
Skills
Litigation, Courts, Product Liability, Civil Litigation
Education
University of Baltimore School of Law 2001 — 2005
J.D., Law
Verint Systems February 2014 - Present
Verint January 2012 - February 2014
Verint July 2006 - January 2012
Witness Systems (Aquired by Verint Systems) July 2006 - January 2012
Thomson Elite February 2004 - June 2006
ClientLogic 1997 - 2003
Cornerstone Direct 1992 - 1997
DialAmerica Marketing 1988 - 1992
Skills
Call Center, Customer Satisfaction, Team Building, Sales, Cross-functional Team..., Technical Support, Enterprise Software, Customer Experience, Business Process..., Quality Management, Customer Support, Software, Customer Service, Operations Management, change management, leadership, performance management, strategy, relationship management, outsourcing, escalation management, Call Centers, Strategic Planning, Performance Management, Program Management, Leadership, Outsourcing, Contact Centers, Strategy, VoIP, Team Leadership, Workforce Management, Management, Telecommunications, Training, Business Process, Account Management, Project Management, SaaS, Professional Services, CRM, Process Improvement
Education
State University of New York at Buffalo
BS, Business Adminstration
State University of New York at Buffalo - School of Management
Bachelor of Science (BS), Business Administration and Management, General
Alorica September 2012 - Present
DialAmerica Marketing 1997 - 2002
Skills
Call Centers, Account Management, Contact Centers, Telemarketing, Management, Telecommunications, Team Leadership, Call Center, Customer Experience, Customer Retention, IVR, Outsourcing, Team Building, Lead Generation, Sales, Customer Satisfaction, Customer Service, CRM, Salesforce.com, Vendor Management, Process Improvement
Education
University of Nebraska at Omaha 1990 — 1996
Marketing
Tranzact September 2005 - Present
Bookspan 2000 - 2005
DialAmerica Marketing 1997 - 2000
Skills
Email Marketing, Lead Generation, Online Advertising, Direct Marketing, Digital Marketing, Marketing Strategy, Marketing, Account Management, Analytics, Online Marketing, Database Marketing, Customer Acquisition, SEM, Sales
Education
University at Albany, SUNY 1991 — 1995
BS, Marketing
DialAmerica Marketing April 2011 - Present
Fountainhead Development August 2007 - March 2010
Bank of America April 2007 - August 2007
Bluegreen Corporation March 2006 - May 2007
Education
University at Buffalo 2001 — 2005
Allendale Columbia 1994 — 1997
Eclipse Marketing Services 2007 - Present
DialAmerica Marketing May 1992 - July 2007
Skills
Direct Marketing, Marketing, Marketing Strategy, Digital Marketing, Management, Direct Mail, Integrated Marketing, Email Marketing, Social Media Marketing, Marketing Communications, Advertising, Account Management, Customer Service
Education
The College of New Jersey 1986 — 1990
Bachelor of Science (BS), Business Administration/Marketing
Communit-Y Health Network 2007 - Present
DialAmerica Marketing 2002 - 2007
Skills
Team Building, Strength Training, Wellness Coaching, Operations Management, Fitness, Customer Service, Coaching, Sales, Fundraising, Leadership, PowerPoint, Public Speaking, Team Leadership, Exercise Physiology, Customer Retention, Wellness, Training, Customer Satisfaction, Budgets, Account Management, Event Management, Non-linear Editing, Public Relations, Strategic Planning, Microsoft Excel, New Business Development, Start-ups, Event Planning, Management, Process Improvement, Project Management, Microsoft Office, Nonprofits, Program Management, Marketing, Research
Education
The University of Georgia 2000 — 2005
BA and AB, Film Studies (BA), Studio Art with emphasis in Digital Media (AB)
Dialamerica Marketing September 1995 - Present
Skills
Cloud Computing, Telecommunications, Telemarketing, New Business Development, Cross-functional Team..., Team Leadership, Account Management, Business Development, Solution Selling, Call Centers, Lead Generation, Sales Management, Team Management, Direct Sales, CRM, Sales, Salesforce.com, Vendor Management, Sales Process
Education
Susquehanna University 1979 — 1983
Infogroup January 2012 - Present
Infogroup January 2008 - February 2012
infoUSA February 2008 - January 2009
infoUSA June 2006 - January 2008
infoUSA November 1997 - June 2006
DialAmerica Marketing June 1993 - November 1997
Skills
Salesforce.com, Excel, Word, Microsoft Excel, Product Support, Account Management, Management, Issue Resolution, Microsoft Word, Call Centers, Customer Satisfaction, Lead Generation, Customer Retention, Leadership, B2B, Sales Operations, Team Leadership, Customer Acquisition, Analytics, CRM, Email Marketing, Sales Process
Education
University of Nebraska at Omaha 1991 — 1993
Psychology
American Express June 2011 - Present
American Express June 2012 - January 2015
PMI Florida Suncoast Chapter 2015 - 2015
PMI Florida Suncoast Chapter 2015 - 2015
FIS August 2010 - June 2011
Fidelity National Information Services November 2008 - September 2010
Fidelity National Information Services June 2008 - October 2008
FIS Check Services, North America June 2006 - June 2008
DialAmerica Marketing 1999 - 2006
Skills
PMO, Project Management, Leadership, Strategy, Business Analysis, SDLC, Process Improvement, PMP, Resource Management, Business Process..., Software Project..., Strategic Planning, IT Management, IT Strategy, Portfolio Management, Vendor Management, Program Management, Project Portfolio..., Business Process, Financial Services, Risk Management, MS Project, Change Management, Team Building, Quality Assurance, Cross-functional Team..., Integration, MS Project Server 2010, MS SharePoint, Visio, SharePoint, Project Server, Agile Methodologies, Agile Project Management, Agile Application..., Business Transformation, IT Transformation, Organizational..., Service Delivery...
Education
University of Central Florida 1995 — 1999
BS, Political Science-Pre Law
University of Phoenix 2001 — 2003
MBA, Technology Management
Direct Response Lists July 2003 - Present
DialAmerica Marketing 1991 - 1998
Skills
Account Management, Sales, Lead Generation, B2B, Sales Management, Direct Marketing, New Business Development, Call Centers
Education
Wharton County Junior College 1988 — 1995
El Campo High School 1984 — 1995
University of Nebraska at Omaha 1990 — 1992
DialAmerica Marketing 1997 - Present
Skills
Account Management, Lead Generation, Recruiting, Direct Marketing, Customer Retention, Cold Calling, Telemarketing, Call Centers, Marketing Strategy, New Business Development, Salesforce.com, B2B, CRM, Email Marketing, Marketing, Online Advertising, Sales, Customer Service, Inbound Marketing, Sales Operations, Sales Process, Team Leadership
Education
The University of Georgia
C2 Technologies December 2014 - Present
SSM Health Care September 2014 - November 2014
APMEX Inc November 2012 - March 2014
APMEX Inc May 2011 - October 2012
Learning Systems International February 2008 - April 2011
Sitel May 2006 - December 2007
Sitel November 2004 - April 2006
The Hartford January 2003 - October 2004
DialAmerica Marketing June 2000 - October 2002
Skills
Curriculum Development, Team Building, Customer Service, Public Speaking, PowerPoint, Training, Instructor-led Training, Coaching, Organizational..., Strategic Planning, Project Management, Change Management, Human Resources, Employee Relations, Leadership Development, Management, Sales, Employee Training, Instructional Design, Leadership, Performance Management, Recruiting, Onboarding, Talent Management
Education
University of Central Oklahoma 1990 — 1995
Bachelor of Arts, Applied Liberal Arts, Creative Writing Emphasis
Northwest Pallet Supply May 2008 - Present
DialAmerica Marketing April 1987 - February 2008
Skills
Operations Management, Account Management, Sales, Customer Service, New Business Development, Sales Management, Coaching, Team Leadership, Call Centers, Customer Satisfaction, Team Building, Business Development
Education
University of Illinois at Chicago 1980 — 1984
BS, Marketing
George Washington Elementary School 1967 — 1976
American Red Cross July 1999 - Present
DialAmerica Marketing December 1991 - June 1999
Education
The Ohio State University 1982 — 1987
B.A., Textiles & Clothing/Merchandising
Fulton County Schools August 2005 - Present
New York & Company June 2010 - June 2012
DialAmerica Marketing April 2004 - July 2005
Skills
English, Curriculum Design, Staff Development, Public Speaking, Customer Service, Editing, PowerPoint, Time Management, Outlook, Event Planning, Teaching, Microsoft Office, Microsoft Word, Social Media, Microsoft Excel, Organization, Team Building
Education
The University of Georgia 2006 — 2007
Ed.S., English Education
The University of Georgia 2004 — 2005
M.A., English Education
The University of Georgia 2001 — 2004
B.S.Ed., English Education, Drama
AIG July 2008 - Present
DialAmerica Marketing October 2003 - July 2008
Skills
Direct Marketing, CRM, Account Management, Strategic Planning, Marketing, Insurance, Marketing Strategy, Strategy, Email Marketing, Sales, New Business Development
Education
University of Maryland College Park 1999 — 2003
B.S., Marketing
Orion Advisor Services September 2014 - Present
PayFlex® June 2009 - September 2014
Free Captive Productions July 2013 - May 2014
Skyline Retirement Community April 2007 - April 2009
89.7 The River August 2007 - December 2007
DialAmerica Marketing April 2006 - October 2006
Skills
Social Media, Social Media Marketing, Marketing Communications, Facebook, Social Networking, Online Advertising, Brand Awareness, Marketing, Digital Marketing, Photoshop, Trade Shows, Marketing Research, Marketing Management, Event Planning, Time Management, Sales, PowerPoint, Microsoft Word, Microsoft Excel, Call Centers, Event Management, Customer Service, Microsoft Office, Outlook, Blogging, Corporate Events, Telemarketing, Advertising, Management, Email Marketing
Education
Iowa Western Community College 2006 — 2007
Radio Broadcasting
University of Nebraska at Omaha 2005 — 2006
Sociology
EmpanadaMania.com 2011 - Present
Bergenfield Special Improvement District September 2014 - Present
Prudential Elia Real Estate July 2008 - Present
DialAmerica Marketing February 2006 - April 2009
MAXIMUS July 2004 - February 2006
Maidenform World Wide May 2002 - July 2004
Gift Box Corporation 2001 - 2002
Bloomingdale's 1996 - 2001
Skills
Sales & Marketing..., Creative Strategy, New Business Development, Promotions, Corporate Events, Fundraising, Restaurant Management, Menu Costing, Menu Development, Brand Development, Commercial Real Estate..., Forecasting, Retail, Budgets, Account Management
Education
St. Thomas Aquinas College 1997 — 2002
BS, Business
St. Thomas Aquinas College 1997 — 2002
Bachelor of Science, Business Administration
HDR July 2014 - Present
Professional Research Consultants September 2005 - July 2014
Professional Research Consultants August 2001 - September 2005
Professional Research Consultants May 2001 - August 2001
DialAmerica Marketing July 1998 - January 2001
Skills
Internal Communications, Leadership, Advertising, Marketing Strategy, Social Media, Customer Service, Marketing, Marketing Communications, Event Planning, Creative Direction, Public Speaking, Marketing Research, B2B Marketing, Event Management, Events Coordination, Email Marketing, Market Research, Social Media Marketing, Public Relations, Strategic Planning, Brand Development, Corporate Communications
Education
University of Nebraska at Omaha 1997 — 2001
Bachelor of Science in Business Administration, Marketing & Management
Clayton & McCulloh February 2012 - November 2012
Primerica Financial Services October 2011 - December 2011
Prommis Solutions, LLC November 2006 - March 2011
LexisNexis f/k/a ChoicePoint Inc. August 2005 - October 2007
DialAmerica Marketing March 2000 - August 2005
TeleNet Marketing Solutions March 2000 - May 2003
Skills
Legal Research, Legal Writing, Legal Documentation, Customer Service, Documentation, Legal Services, Outlook
Education
Athens Technical College 2003 — 2006
Associates, Paralegal Studies
The University of Georgia 2000 — 2002
B.A., Political Science
ADESA November 2012 - Present
OpenLane July 2007 - November 2012
DialAmerica Marketing June 1994 - March 2007
Skills
Sales Management, Remarketing, Automotive, New Business Development, Negotiation, Account Management, Automobile, B2B, Business Development, Cold Calling, Contract Negotiation, Customer Retention, Customer Satisfaction, Direct Sales, Forecasting, Leadership, Marketing, Marketing Strategy, Microsoft Excel, Microsoft Office, Retail, Sales Operations, Sales Process, Selling, Team Building, Training, Sales, Salesforce.com, Strategic Planning
Education
University of Nebraska at Omaha 1993 — 1998
Bachelor's degree, Business/Corporate Communications
Northwest High School 1988 — 1992
General Studies
Brownsfest 1992 - Present
Photo City Browns Backers March 1992 - Present
DialAmerica Marketing March 2008 - November 2011
MarBrenGroup January 1964 - December 2006
Skills
Telemarketing, Cold Calling, Lead Generation, Account Management, B2B, Event Planner, Marketing, Customer Satisfaction, Sales, Social Networking, Marketing Strategy, Social Media Marketing, Sales Management, New Business Development, Online Advertising, Customer Service, Team Building, Market Research, Social Media, Event Planning, Event Management, Leadership, Management, Public Speaking, Public Relations, Advertising, Strategic Planning, Marketing Communications, Hospitality, Training, Coaching, Email Marketing, Online Marketing
Education
Syracuse University 1968 — 1972
BA, Newhouse School
Brighton HS 1964 — 1968
University of Georgia, WUGA Radio April 2014 - Present
University of Georgia - WUGA Radio June 2012 - Present
Coldwell Banker Upchurch Realty 2004 - Present
Athens King Entertainment 1980 - Present
Haband 2002 - 2004
Goodway Technologies 1995 - 2001
DialAmerica Marketing January 1992 - December 1993
Skills
Buyer Representation, Buyers, First Time Home Buyers, Foreclosures, Marketing, Marketing Strategy, Property, Public Speaking, REO, Real Estate, Relocation, Residential Homes, Sales, Sellers, Training, Listings, New Home Sales, Referrals, Seniors, Radio, Radio Broadcasting
Education
The University of Georgia 1984 — 1990
BA, Art History/Photo Design
Loganville High School 1981 — 1984
HS Diploma, College Prep
Comcast July 2012 - Present
DriveTime December 2009 - April 2012
North Lake Media January 2003 - April 2012
Protect and Scan.com February 2008 - September 2009
Florida Community Partners, Inc. & Florida Community Capital Corp. February 2003 - February 2008
Vans 2001 - 2002
DialAmerica Marketing 1999 - 2001
Skills
Customer Satisfaction, Automotive, Customer Service, Sales, Retail, Retail Sales, Inventory Management, Sales Management, Account Management, Cold Calling, Marketing, Profit, Negotiation, Sales Process, Sales Operations, Purchasing, Time Management, Merchandising, Direct Sales, Teamwork, Selling, Customer Retention, Advertising
Education
University of Central Florida 2001 — 2003
B.S., Business - Marketing
Medicus Healthcare Solutions March 2014 - Present
Signia Marketing April 2012 - March 2014
TMG Marketing July 2005 - December 2011
Chase Com January 2004 - July 2005
West Teleservices October 1998 - December 2004
DialAmerica Marketing 1994 - 1998
Skills
Call Center, Telecommunications, Quality Assurance, Budget, Operations Management, Workforce Management, Customer Satisfaction, BPO, Outsourcing, Recruiting, Budgets, Leadership, Vendor Management, Customer Service, CRM, Management, Sales Management, Sales Operations, Call Centers, Team Management, Training, Lead Generation, Telemarketing, Sales Process, Customer Experience, New Business Development, Strategy, Human Resources, Forecasting, Business Development, Customer Retention, Sales, Team Building, Coaching, Marketing, Account Management, Strategic Planning, Strategic Partnerships, Time Management, Inbound Marketing, Contact Centers, P, Executive Management, Direct Sales, Hiring, Direct Marketing, P&L Management, B2B, Salesforce.com, Team Leadership
Education
University of Central Oklahoma 1995 — 1999
Bachelors, Criminal Justice
Millard Roadhouse LLC May 2015 - Present
Start Fresh Alcohol Recovery Centers July 2014 - April 2015
Omaha Steaks August 2011 - June 2014
Omaha Steaks 2006 - 2011
Omaha Steaks 1999 - 2006
DialAmerica Marketing 1995 - February 1999
Skills
Retail, Sales, Merchandising, Marketing Strategy, Direct Sales, Forecasting, B2B, Negotiation, Product Development, Inventory Management, P, Customer Service, Marketing, Team Leadership, Profit, Visual Merchandising, Marketing Management, Direct Marketing, Brand Development, Social Media Marketing, Account Management, New Business Development, Sales Management, Sales Operations, P&L Management, Team Building, Management, Leadership, Strategic Planning, Training, Operations Management, Budgets, Strategy, Process Improvement, Customer Satisfaction, Business Development, Coaching, Cross-functional Team..., Customer Retention, Contract Negotiation, Public Speaking, Sales Process, Advertising, Project Management, Analysis, Microsoft Office
Education
University of Nebraska-Lincoln 1991 — 1993
Masters, Community and Regional Planning
University of Nebraska-Lincoln 1988 — 1991
Bachelors of Science, Architecture
University of Nebraska at Kearney 1986 — 1987
Frontier Communications March 2015 - Present
Pre-Meds without Borders September 2007 - Present
Frontier Communications October 2012 - March 2015
Frontier Communications December 2009 - September 2012
Center for Children and Families January 2007 - May 2009
DialAmerica Marketing December 2005 - August 2006
Eastman Kodak August 2004 - August 2005
Skills
Leadership, Strategic Partnerships, Business Development, Marketing, Digital Marketing, Branding & Identity, Strategy, Integrated Marketing, Marketing Strategy, Sales, Digital Strategy, Management, Project Management, Account Management, Salesforce.com, Market Research, Telecommunications, Social Media, Social Media Marketing, Customer Satisfaction, Strategic Planning, Non-profits, Entrepreneurship, Negotiation, Sales Management, Sales Operations, Customer Retention, Business Intelligence, Start-ups, Direct Sales, Social Networking, Solution Selling, New Business Development, Fundraising, CRM, Selling, Team Building, Managed Services, Networking, Product Management, Competitive Analysis, Marketing Communications, Online Advertising, Data Analysis, B2B, Product Marketing, Sales Process, Team Leadership, Cross-functional Team..., SaaS
Education
State University of New York at Buffalo 2005 — 2009
Psychology
Friendly Ice Cream Corporation September 2009 - Present
Orange AHRC November 2012 - October 2013
DialAmerica Marketing October 1998 - December 2007
Warwick Savings Bank March 1995 - October 1998
Skills
Customer Service, Customer Satisfaction, Inventory Management, Account Management, Marketing, Social Media, Sales Management, Profit, Microsoft Office, Event Planning, Time Management, Microsoft Excel, PowerPoint, Marketing Strategy, Management, Budgets, Team Building, Leadership, Training, Food, Team Leadership, Coaching, Operations Management, Microsoft Word, Food, Restaurants, Food Service, Marketing Communications, Hiring, Restaurant Management, Social Networking
Education
SUNY Orange 1991 — 1993
Business
Pine Bush High School 1988 — 1991
HS Diploma
Raymond James/Carson Advisory, Inc. May 2009 - Present
DialAmerica Marketing 2003 - 2009
Skills
Customer Retention, Customer Experience, Telemarketing, Team Leadership, Customer Service, Call Center, Process Improvement, Call Centers, Sales Management, Leadership, Strategic Planning
Education
The University of Georgia
A.B., Political Science
Salient Link May 2010 - Present
DialAmerica Marketing May 2008 - September 2011
Education
State University of New York College at Oswego
K & B Financial Services Inc. Dba Central Florida RV Center October 2013 - April 2014
DialAmerica Marketing July 2011 - July 2013
1800flowers.com April 2010 - May 2011
Skills
Customer Service, Direct Sales, Microsoft Office, Sales, Marketing, Sales Management, B2B, Marketing Strategy, Social Networking, Social Media, Facebook, B2C, Film Production
Education
University of Florida - Warrington College of Business Administration 2010 — 2011
B.S.B.A., Business Administration
Valencia College 2007 — 2009
Associate of Arts, Business
Bullock's Wine & Spirits May 2008 - November 2013
Cobb County Schools January 2008 - August 2013
DialAmerica Marketing December 2006 - May 2007
Walmart August 2004 - May 2005
C.E.C. Entertainment Inc. May 2003 - August 2004
Skills
Training, Leadership, Customer Service, Microsoft Office, Program Management, Public Speaking, Sales, Adobe Creative Suite, Web Design, HTML, Tutoring, Lesson Planning, Classroom, Curriculum Development, Curriculum Design, Classroom Management, Teaching, Staff Development, Educational Technology, Elementary Education
Education
The University of Georgia 2002 — 2007
BS.Ed., Business Education
Lassiter High School
Petland October 2011 - April 2012
Gray's College Bookstore November 2008 - October 2011
Dollars N Cents November 2010 - July 2011
Primo Liquors December 2006 - December 2009
DialAmerica Marketing March 2008 - July 2008
Publix May 2003 - August 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Outlook, English, Photoshop, Windows, Teaching, HTML
Education
University of Central Florida 2007 — 2011
Associates, Psychology
Cypress Bay High School 2003 — 2007
High School Diploma, Psychology, 4.3 GPA
DialAmerica Marketing February 2007 - Present
US Navy October 1988 - October 1994
Education
Texas State Technical College 1987 — 1988
Computer Hardware
DialAmerica Marketing Store ManagerThe LoftApril 2001 - September 2005
Education
University of Miami
English/Philosophy
DialAmerica Marketing Event Manager/Overall SupervisorContemporary Services Corporation2004 - Present
Education
Troy University
B.S., Marketing
DialAmerica Marketing COACHDialAmerica MarketingMay 2005 - Present
Education
State University of New York College at Fredonia 1992 — 1997
Business Administration (Marketing)
DialAmerica Marketing September 2010 - Present
DialAmerica Marketing September 2009 - September 2010
Education
St. John Fisher College 1974 — 1976
BS, Management
Verizon Wireless July 2015 - Present
Verizon Wireless November 2014 - July 2015
The Bridge At Charleston April 2014 - September 2014
Medical University of South Carolina January 2014 - February 2014
NHC Healthcare November 2013 - December 2013
DialAmerica Marketing October 2006 - November 2013
DialAmerica April 2006 - October 2006
Liberty Tax Service January 2006 - April 2006
InterContinental Hotels Group June 2005 - September 2005
OSI October 2003 - June 2005
Skills
Customer Satisfaction, Call Centers, Leadership, Customer Service, Quality Assurance, Management, Healthcare, Call Center, Vital Signs, Team Building, Data Entry, Telephone Skills, Troubleshooting, Dedication to work, Determination to Succeed, Discipline, Communication, Customer Service and..., HIPAA, Nursing, Patient Safety, Customer Experience, Outlook, Critical Thinking, Compassion, Microsoft Excel, Microsoft Office, Salesforce.com, Teamwork, Microsoft Word, PowerPoint, Team Leadership
Education
Strayer University
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
Trident Technical College 2014 — 2014
Associate of Science (AS), Human Services, General
PATCH Career School 2013 — 2013
Certificate of Completion, Nursing Assistant/Aide and Patient Care Assistant/Aide
Miller-Motte Technical College 2005 — 2007
Associates Degree in Applied Science, Surgical Technology
DialAmerica March 2012 - Present
DialAmerica Marketing October 2010 - March 2012
Supplemental Health Care January 2006 - July 2008
Skills
Recruiting, Onboarding, Training, Employee Relations, Interviews, Employee Training, Performance Management, Coaching, Employee Engagement, Leadership Development, Organizational..., Call Centers, Leadership
Education
University at Buffalo 2004 — 2005
BA, Communication
LexisNexis February 2004 - Present
AccessDirect March 2003 - October 2003
West Telemarketing April 1999 - March 2003
DialAmerica Marketing August 1993 - April 1999
Idelman Telemarketing August 1988 - January 1991
Education
University of Nebraska at Omaha 1988 — 1990
Business Adminstration
Myfootpath LLC July 2011 - 2014
Zookbinders, Inc March 2008 - April 2011
DialAmerica Marketing October 2001 - March 2008
Skills
Call Center, Customer Service, Social Media, PowerPoint, Microsoft Excel, Microsoft Office, Microsoft Word, Credit Cards, Profit, Account Management, Leadership, Call Centers, Training, Coaching, Sales, Team Building, Recruiting, Management, Employee Relations, Time Management
Education
University of Illinois at Chicago
Bachelors, Political Science
Southern Nazarene University December 2009 - Present
iHub Hosting September 2008 - December 2009
American Precious Metals Exchange, Inc. (APMEX) October 2003 - July 2008
DialAmerica Marketing June 1996 - July 2003
Skills
Customer Service, Public Speaking, Leadership Development, Staff Development, Leadership, Nonprofits, Event Planning, Volunteer Management
Education
Southern Nazarene University 2010 — 2012
BS, Organizational Leadership
Konica Minolta Sensing Americas September 2012 - Present
Lucky Brand Jeans September 2010 - September 2012
Unishippers September 2011 - August 2012
lia sophia January 2007 - December 2010
DialAmerica Marketing January 1998 - January 2007
Skills
Account Management, Customer Relations, Advertising, Problem Solving, Microsoft Office, Sales, Sales Process
Education
SUNY ROCKLAND 2010 — 2010
Certification, Paralegal
SUNY Cortland 1992 — 1996
Bachelor of Arts (B.A.), English Language and Literature, General
State University of New York College at Cortland 1992 — 1996
BA, English
DialAmerica Marketing March 2012 - Present
Jackson County GIS Department June 2011 - August 2011
TutoringZone August 2008 - April 2009
Education
The University of Georgia 2007 — 2012
BA, Geography, 3.17
BlueWave Computing June 2014 - Present
Velocity Technology Partners October 2012 - June 2014
Bulldawg Food, LLC August 2011 - October 2012
TeleNet Marketing Solutions March 2011 - May 2011
DialAmerica Marketing January 2010 - July 2010
Skills
Firewalls, Networking, Technical Support, Windows Server, Active Directory, Computer Hardware, Network Design, Customer Service, Disaster Recovery, Hyper-V, Sales, Network Security, Server Architecture, Cisco Routers, System Administration, Terminal Services, Sonicwall, High Availability, Microsoft Exchange, DNS, Cisco IOS, Network Architecture, Virtualization, VMware ESX, XenServer
Education
The University of Georgia 2005 — 2009
Bachelor of Arts (B.A.), Philosophy
DialAmerica Marketing January 2009 - Present
DialAmerica Marketing June 2006 - January 2009
Skills
Lead Generation, Account Management, Salesforce.com, Cold Calling, Customer Retention, B2B
Education
The George Washington University - School of Business 2002 — 2006
Bachelor of Business Administration (B.B.A.), Marketing and Hospitality Management
Fair Lawn High School 1998 — 2002
DialAmerica Marketing January 2012 - Present
DialAmerica Marketing 2012 - 2012
Education
The University of Akron 1973 — 1978
Bachelor of Business Administration (B.B.A.)
DialAmerica Marketing January 2014 - Present
DialAmerica January 2005 - December 2013
University of Georgia April 2004 - August 2006
University of Georgia January 2005 - May 2005
Skills
Experienced in a wide..., Knowledgeable in basic..., Efficient with internet..., Proficient in Microsoft..., Leadership, Management, Customer Service, Team Leadership, Telephone Skills, Data Analysis, Microsoft Office, Microsoft Excel, PowerPoint, Research, Training, Microsoft Word, Sales, Social Media, Time Management
Education
The University of Georgia 2003 — 2011
Bachelor of Science (BS), Microbiology and Immunology
Piggly Wiggly 2012 - 2012
DialAmerica Marketing December 2008 - September 2009
Education
Trident Technical College 2009 — 2013
Associate of Science (A.S.), Accounting
Henkels & McCoy 2012 - 2012
Childtime Learning Center June 2010 - May 2011
Childtime Learning Center June 2010 - May 2011
Litchfield Elementary School District August 2008 - May 2010
Peoria Unified School District August 2006 - May 2008
Peoria Unified School District August 2006 - May 2008
DialAmerica Marketing June 2001 - February 2004
Education
The Sage Colleges-Sage Graduate School 2003 — 2005
M.S., Elementary Education and Teaching
The Sage Colleges-Sage College of Albany 1999 — 2003
B.S., Liberal Studies
Sage College of Albany
Bachelor’s Degree, Liberal Studies
Sage Graduate School
Master, Education
iQor 2011 - 2012
Dunkin Donuts July 2010 - February 2011
DialAmerica Marketing June 2008 - April 2009
Education
West Ashley High School 2003 — 2006
Trident Technical College
Registered Nursing/Registered Nurse