Expert Global Solutions
Industry: Business process outsourcing company
DescriptionFounded in 2012, Expert Global Solutions, Inc., based in Plano, Texas, was the world's largest privately owned Business Process Outsourcing company with more than 100 locations globally and more than 40,000 associates. Headquarters: United States of America Parent organization: Alorica Founded: 2012 Number of locations: Over 100 Globally Number of employees: ~43,000 (2012) People also search for: Alorica, APAC Customer Services, NCO Financial Systems Inc
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Expert Global Solutions Employees
Employee
Years
Job
Industry
MICHAEL GUYTON MICHAEL GUYTON's Expert Global Solutions Experience November 2014 - Present
Job Education Account Manager for the West/Midwest Region United States
Industry Information Technology and Services
Experience
Expert Global Solutions November 2014 - Present
Rooters Bar October 2012 - Present
Flex Nutrition December 2013 - November 2014
New Life Center November 2008 - July 2012
Skills
Brazilian Jiu-Jitsu, Customer Service, Muay Thai, Strength Training, Martial Arts, Microsoft Word, Event Planning, Management, Leadership, Sales, Training, Strategic Planning, Coaching, Microsoft Office, Account Management, Team Leadership, Solution Selling, Teaching, Team Building, Customer Satisfaction, Project Management, Public Speaking, Microsoft Excel, PowerPoint, Research, Sales Process, CRM, Networking, Sales Management, New Business Development, Cloud Computing, Team Management, Marketing
Education
Rasmussen College-North Dakota 2011 — 2014
Associate of Arts (AA), Information Systems Management
TRINITY BIBLE COLLEGE 2004 — 2006
Associate's degree, Business Administration and Management, General
Expert Global Solutions November 2014 - Present
Rooters Bar October 2012 - Present
Flex Nutrition December 2013 - November 2014
New Life Center November 2008 - July 2012
Skills
Brazilian Jiu-Jitsu, Customer Service, Muay Thai, Strength Training, Martial Arts, Microsoft Word, Event Planning, Management, Leadership, Sales, Training, Strategic Planning, Coaching, Microsoft Office, Account Management, Team Leadership, Solution Selling, Teaching, Team Building, Customer Satisfaction, Project Management, Public Speaking, Microsoft Excel, PowerPoint, Research, Sales Process, CRM, Networking, Sales Management, New Business Development, Cloud Computing, Team Management, Marketing
Education
Rasmussen College-North Dakota 2011 — 2014
Associate of Arts (AA), Information Systems Management
TRINITY BIBLE COLLEGE 2004 — 2006
Associate's degree, Business Administration and Management, General
Chelsea Gauthier Chelsea Gauthier's Expert Global Solutions Experience April 2012 - Present
Job Team Lead at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions April 2012 - Present
CEC Entertainment October 2006 - February 2011
Skills
Call Centers, Computer Hardware, Customer Satisfaction, Customer Service, Help Desk Support, Microsoft Excel, Microsoft Word, PowerPoint, Software Documentation, Technical Support, Training, Troubleshooting, Windows 7, Windows XP, Microsoft Office, Visio, Process Improvement, Customer Experience, Team Management, Leadership, Team Leadership, Performance Management, Management
Education
SUNY Canton 2015 — 2017
Bachelor of Technology (B.Tech.), Crisis/Emergency/Disaster Management
Utica College 2006 — 2013
Bachelor of Science (B.S.), Cyber/Computer Forensics and Counterterrorism
Expert Global Solutions April 2012 - Present
CEC Entertainment October 2006 - February 2011
Skills
Call Centers, Computer Hardware, Customer Satisfaction, Customer Service, Help Desk Support, Microsoft Excel, Microsoft Word, PowerPoint, Software Documentation, Technical Support, Training, Troubleshooting, Windows 7, Windows XP, Microsoft Office, Visio, Process Improvement, Customer Experience, Team Management, Leadership, Team Leadership, Performance Management, Management
Education
SUNY Canton 2015 — 2017
Bachelor of Technology (B.Tech.), Crisis/Emergency/Disaster Management
Utica College 2006 — 2013
Bachelor of Science (B.S.), Cyber/Computer Forensics and Counterterrorism
Tony Coburn Tony Coburn's Expert Global Solutions Experience February 2014 - Present
Job Experienced Senior Manager
Industry Information Services
Experience
Expert Global Solutions February 2014 - Present
Ecteon, Inc. August 2011 - February 2014
HP Enterprise Services January 2011 - August 2011
HP Enterprise Services August 2010 - December 2010
HP Enterprise Services October 2009 - July 2010
HP Enterprise Services August 2005 - October 2009
Electronic Data Systems September 2002 - August 2005
Accenture February 2001 - September 2002
Skills
Program Management, Project Management, Product Management, System Implementations, Quality Management, Performance Management, Scope Management, Requirements Gathering, Requirements Analysis, Gap Analysis, Contract Management, P&L Management, Agile Methodologies, Waterfall, SaaS, Offshore Software..., Business Process..., ITIL Certified, SCADA, DCS, PLC Programming, Cimplicity, SQL, Microsoft SQL Server, PMCS, MES, Automotive, Account Management, SDLC, Database Design, Project Planning, Offshoring, Team Building, Leadership, CRM, Solution Implementation, Business Process, Software Development, Management, ITIL, Telecommunications, Operations Management, PMP, Project Portfolio..., Integration, Software Project..., IT Strategy, Vendor Management, PMO, Business Analysis
Education
Southern Methodist University - Cox School of Business
MBA, Finance and Accounting
The University of New Mexico
BSME, Mechanical Engineering
Expert Global Solutions February 2014 - Present
Ecteon, Inc. August 2011 - February 2014
HP Enterprise Services January 2011 - August 2011
HP Enterprise Services August 2010 - December 2010
HP Enterprise Services October 2009 - July 2010
HP Enterprise Services August 2005 - October 2009
Electronic Data Systems September 2002 - August 2005
Accenture February 2001 - September 2002
Skills
Program Management, Project Management, Product Management, System Implementations, Quality Management, Performance Management, Scope Management, Requirements Gathering, Requirements Analysis, Gap Analysis, Contract Management, P&L Management, Agile Methodologies, Waterfall, SaaS, Offshore Software..., Business Process..., ITIL Certified, SCADA, DCS, PLC Programming, Cimplicity, SQL, Microsoft SQL Server, PMCS, MES, Automotive, Account Management, SDLC, Database Design, Project Planning, Offshoring, Team Building, Leadership, CRM, Solution Implementation, Business Process, Software Development, Management, ITIL, Telecommunications, Operations Management, PMP, Project Portfolio..., Integration, Software Project..., IT Strategy, Vendor Management, PMO, Business Analysis
Education
Southern Methodist University - Cox School of Business
MBA, Finance and Accounting
The University of New Mexico
BSME, Mechanical Engineering
Wendy Alvarado Wendy Alvarado's Expert Global Solutions Experience May 2012 - March 2013
Job Management Human Resources
Industry Human Resources
Experience
Grupo SIESA August 2013 - Present
Expert Global Solutions May 2012 - March 2013
Palacios & Asociados November 2010 - March 2012
Children International March 2004 - August 2010
DACOTRANS DE CENTROAMERICA S.A. March 2001 - March 2004
Skills
Leadership, Translation, Organizational..., Strategic Planning, Spanish, Non-profits, Teamwork, Team Leadership, Microsoft Office, Project Management, Event Planning, Event Management, Business Strategy, Human Resources, English, Employee Relations, Microsoft Excel, Personnel Management, Leadership Development, Training, Business Planning, Nonprofits, Change Management, Program Management, Management
Education
Universidad Rafael Landívar 1997 — 2004
Bachelor, Business Administration
IGA
Secretaria Bilingüe, Secretaria Bilingüe
Grupo SIESA August 2013 - Present
Expert Global Solutions May 2012 - March 2013
Palacios & Asociados November 2010 - March 2012
Children International March 2004 - August 2010
DACOTRANS DE CENTROAMERICA S.A. March 2001 - March 2004
Skills
Leadership, Translation, Organizational..., Strategic Planning, Spanish, Non-profits, Teamwork, Team Leadership, Microsoft Office, Project Management, Event Planning, Event Management, Business Strategy, Human Resources, English, Employee Relations, Microsoft Excel, Personnel Management, Leadership Development, Training, Business Planning, Nonprofits, Change Management, Program Management, Management
Education
Universidad Rafael Landívar 1997 — 2004
Bachelor, Business Administration
IGA
Secretaria Bilingüe, Secretaria Bilingüe
Sarah Wiediger Sarah Wiediger's Expert Global Solutions Experience 2012 - 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions 2012 - 2013
U.S. Department of Education May 2009 - December 2011
Skills
Creativity, Creative Strategy, Problem Solving, Internal Audit, Financial Audits, Microsoft Office, Microsoft Excel, Microsoft Word, Taleo, iCIMS, Centrex, Background Checks, Call Centers, Call Center..., Terminations, Recruiting, Multi-line Phone, Youth At Risk, Billing Systems, Client Liaison, Client Presentation, Adobe Acrobat, Written & Verbal..., National Honor Society, Administrative..., Elementary Education, Restaurant Management, First Advantage Drug..., Vericon Background..., Lexis Nexis Background..., Lexis Nexus Drug...
Education
Sullivan County Community College
Elementary Education and Teaching with a minor in Business
Expert Global Solutions 2012 - 2013
U.S. Department of Education May 2009 - December 2011
Skills
Creativity, Creative Strategy, Problem Solving, Internal Audit, Financial Audits, Microsoft Office, Microsoft Excel, Microsoft Word, Taleo, iCIMS, Centrex, Background Checks, Call Centers, Call Center..., Terminations, Recruiting, Multi-line Phone, Youth At Risk, Billing Systems, Client Liaison, Client Presentation, Adobe Acrobat, Written & Verbal..., National Honor Society, Administrative..., Elementary Education, Restaurant Management, First Advantage Drug..., Vericon Background..., Lexis Nexis Background..., Lexis Nexus Drug...
Education
Sullivan County Community College
Elementary Education and Teaching with a minor in Business
Ed Schreibman Ed Schreibman's Expert Global Solutions Experience January 2012 - Present
Job Vice President of Healthcare Compliance
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions January 2012 - Present
Skills
Executive Management, BPO, Healthcare, P&L Management, Revenue Cycle, Healthcare IT, Process Engineering, HIPAA, Compliance, New Business Development, Healthcare Information..., Management, Medical Billing, Medicaid, Business Process..., Outsourcing, Process Improvement, Accounts Receivable, Healthcare Consulting, Budgets, Managed Care, Performance Improvement, Operations Management, Healthcare Industry, Vendor Management, Leadership, Mergers & Acquisitions, Analytics, Business Development, Strategy, Healthcare Management, Health Insurance, Call Centers, Hospitals, Risk Management, Program Management, Revenue Cycle Management, Medicare, Physicians, EMR, Insurance, Finance, Integration, Business Strategy, Policy, Team Building, Software Documentation, Offshoring, Training
Education
UNIVERSITY OF COLORADO 1983 — 1988
Bachelor's Degree
University of Colorado Boulder 1983 — 1988
BA
Atlantic City High School 1979 — 1983
High School
Expert Global Solutions January 2012 - Present
Skills
Executive Management, BPO, Healthcare, P&L Management, Revenue Cycle, Healthcare IT, Process Engineering, HIPAA, Compliance, New Business Development, Healthcare Information..., Management, Medical Billing, Medicaid, Business Process..., Outsourcing, Process Improvement, Accounts Receivable, Healthcare Consulting, Budgets, Managed Care, Performance Improvement, Operations Management, Healthcare Industry, Vendor Management, Leadership, Mergers & Acquisitions, Analytics, Business Development, Strategy, Healthcare Management, Health Insurance, Call Centers, Hospitals, Risk Management, Program Management, Revenue Cycle Management, Medicare, Physicians, EMR, Insurance, Finance, Integration, Business Strategy, Policy, Team Building, Software Documentation, Offshoring, Training
Education
UNIVERSITY OF COLORADO 1983 — 1988
Bachelor's Degree
University of Colorado Boulder 1983 — 1988
BA
Atlantic City High School 1979 — 1983
High School
Katrina Parker Katrina Parker's Expert Global Solutions Experience July 2012 - Present
Job Corporate Trainer at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions July 2012 - Present
Expert Global Solutions July 2008 - Present
Expert Global Solutions June 2010 - July 2012
Expert Global Solutions November 2008 - June 2010
Skills
Internal Communications, Training Facilitation, Interpersonal..., Written & Oral..., Organizational..., Staff Development, Coaching, Leadership, Training Delivery, Process Improvement, Leadership Development, Management, Vendor Management, Call Centers, Customer Experience, Customer Satisfaction, Customer Service, Performance Management, Team Building, Training
Education
Argosy University Tampa 2010 — 2012
Master of Arts (M.A.), Industrial and Organizational Psychology
University of South Florida 2004 — 2008
Bachelor of Arts (B.A.), Psychology
Paxon School for Advanced Studies 2000 — 2004
High School Diploma
Expert Global Solutions July 2012 - Present
Expert Global Solutions July 2008 - Present
Expert Global Solutions June 2010 - July 2012
Expert Global Solutions November 2008 - June 2010
Skills
Internal Communications, Training Facilitation, Interpersonal..., Written & Oral..., Organizational..., Staff Development, Coaching, Leadership, Training Delivery, Process Improvement, Leadership Development, Management, Vendor Management, Call Centers, Customer Experience, Customer Satisfaction, Customer Service, Performance Management, Team Building, Training
Education
Argosy University Tampa 2010 — 2012
Master of Arts (M.A.), Industrial and Organizational Psychology
University of South Florida 2004 — 2008
Bachelor of Arts (B.A.), Psychology
Paxon School for Advanced Studies 2000 — 2004
High School Diploma
Kassie Heinrichs Kassie Heinrichs's Expert Global Solutions Experience July 1999 - Present
Job HR Assistant
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions July 1999 - Present
Skills
Applicant Tracking..., Talent Acquisition, Employee Relations, Call Centers, Recruiting, BPO, Interviews, Employee Engagement, Onboarding, Performance Management, Benefits Administration, Hiring, Technical Recruiting, Talent Management, Human Resources, Customer Service, PeopleSoft, HRIS, Training, Team Building, Process Improvement, Employee Benefits, Leadership, Sourcing
Education
Manatee Community College
Expert Global Solutions July 1999 - Present
Skills
Applicant Tracking..., Talent Acquisition, Employee Relations, Call Centers, Recruiting, BPO, Interviews, Employee Engagement, Onboarding, Performance Management, Benefits Administration, Hiring, Technical Recruiting, Talent Management, Human Resources, Customer Service, PeopleSoft, HRIS, Training, Team Building, Process Improvement, Employee Benefits, Leadership, Sourcing
Education
Manatee Community College
Dean Eddy Dean Eddy's Expert Global Solutions Experience November 2012 - Present
Job Operations Manager at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions November 2012 - Present
Expert Global Solutions July 2011 - November 2012
Afni July 2009 - June 2011
Allied Home Mortgage July 2006 - July 2009
Citi July 2004 - June 2006
United States Air Force October 1990 - December 2002
Skills
Leadership, Operations Management, Call Centers, Team Management, Revenue, Cost Management, Call Center Development, Call Center..., Motivation, Leadership Development, Customer Satisfaction, Customer Service, Customer Experience, Sales Management, Sales Operations, BPO, Process Improvement, Outsourcing, Vendor Management, Management, Training, Team Leadership, Performance Management
Education
University of Minnesota Duluth 1988 — 1990
Mathematics and Statistics
Expert Global Solutions November 2012 - Present
Expert Global Solutions July 2011 - November 2012
Afni July 2009 - June 2011
Allied Home Mortgage July 2006 - July 2009
Citi July 2004 - June 2006
United States Air Force October 1990 - December 2002
Skills
Leadership, Operations Management, Call Centers, Team Management, Revenue, Cost Management, Call Center Development, Call Center..., Motivation, Leadership Development, Customer Satisfaction, Customer Service, Customer Experience, Sales Management, Sales Operations, BPO, Process Improvement, Outsourcing, Vendor Management, Management, Training, Team Leadership, Performance Management
Education
University of Minnesota Duluth 1988 — 1990
Mathematics and Statistics
Matt Scherbenske's Expert Global Solutions Experience April 2014 - June 2015
Job BPO solution specialist, program manager, and trusted advisor
Industry Program Development
Experience
Archway Marketing Services July 2015 - Present
Expert Global Solutions April 2014 - June 2015
Microsoft October 2013 - April 2014
Microsoft March 2012 - October 2013
Expert Global Solutions April 2004 - February 2012
Skills
Program Management, Sales Management, Sales Operations, Account Management, Business Management, New Business Development, Excel, PowerPoint, Word, Microsoft Office, Marketing Strategy, Leadership Development, Strategic Leadership, Management, Microsoft Excel, Solution Selling, Salesforce.com, CRM, Lead Generation, Training, Sales, Partner Management, B2B, Leadership, Human Resources, Marketing, Team Leadership, Customer Service, Cross-functional Team..., Cold Calling, SaaS, Cloud Computing, New Business Incubation, Inside Sales, Data Analytics, P&L Management, Project Management, Operations Management, Sales Process..., Strategic Planning, Strategic Partnerships, Thought Leadership, Service Delivery
Education
University of Mary 2006 — 2008
Masters of Business Adminstration, Business
University of Jamestown 1996 — 2002
Bachelor of Arts, Communications
Archway Marketing Services July 2015 - Present
Expert Global Solutions April 2014 - June 2015
Microsoft October 2013 - April 2014
Microsoft March 2012 - October 2013
Expert Global Solutions April 2004 - February 2012
Skills
Program Management, Sales Management, Sales Operations, Account Management, Business Management, New Business Development, Excel, PowerPoint, Word, Microsoft Office, Marketing Strategy, Leadership Development, Strategic Leadership, Management, Microsoft Excel, Solution Selling, Salesforce.com, CRM, Lead Generation, Training, Sales, Partner Management, B2B, Leadership, Human Resources, Marketing, Team Leadership, Customer Service, Cross-functional Team..., Cold Calling, SaaS, Cloud Computing, New Business Incubation, Inside Sales, Data Analytics, P&L Management, Project Management, Operations Management, Sales Process..., Strategic Planning, Strategic Partnerships, Thought Leadership, Service Delivery
Education
University of Mary 2006 — 2008
Masters of Business Adminstration, Business
University of Jamestown 1996 — 2002
Bachelor of Arts, Communications
Deanna Green Deanna Green's Expert Global Solutions Experience October 2013 - Present
Job Sr Compensation Analyst at Expert Global Solutions
Industry Human Resources
Experience
Expert Global Solutions October 2013 - Present
Dallas ISD May 2013 - October 2013
Freeman March 2011 - May 2013
Carlson Restaurants Worldwide August 2005 - March 2011
Plains Capital Corporation July 2004 - July 2005
Bimbo Bakeries USA 2000 - 2004
The Associates 1999 - 2000
Baylor Health Care System 1996 - 1998
Skills
Compensation & Benefit, Benefits Administration, Compensation Structures, Compensation Issues, Compensation Review, Benefits Analysis, Job Descriptions, Employee Benefits, Personnel Management, Human Resources, HRIS, Incentive Programs, Salary, Performance Management, Compensation & Benefits
Education
University of North Texas 1992 — 1995
Bachelor of Applied Arts & Science, Sociology
Expert Global Solutions October 2013 - Present
Dallas ISD May 2013 - October 2013
Freeman March 2011 - May 2013
Carlson Restaurants Worldwide August 2005 - March 2011
Plains Capital Corporation July 2004 - July 2005
Bimbo Bakeries USA 2000 - 2004
The Associates 1999 - 2000
Baylor Health Care System 1996 - 1998
Skills
Compensation & Benefit, Benefits Administration, Compensation Structures, Compensation Issues, Compensation Review, Benefits Analysis, Job Descriptions, Employee Benefits, Personnel Management, Human Resources, HRIS, Incentive Programs, Salary, Performance Management, Compensation & Benefits
Education
University of North Texas 1992 — 1995
Bachelor of Applied Arts & Science, Sociology
Kelly McAnulty Kelly McAnulty's Expert Global Solutions Experience June 2013 - Present
Job Director, Marketing Events and Special Projects at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions June 2013 - Present
The Citadel Foundation July 2009 - May 2013
Electronic Data Systems October 2005 - May 2009
Safety-Kleen November 2000 - October 2005
Education
University of South Carolina-Columbia
Bachelor of Arts (B.A.), Journalism/Public Relations
Expert Global Solutions June 2013 - Present
The Citadel Foundation July 2009 - May 2013
Electronic Data Systems October 2005 - May 2009
Safety-Kleen November 2000 - October 2005
Education
University of South Carolina-Columbia
Bachelor of Arts (B.A.), Journalism/Public Relations
Nathan Kiefert's Expert Global Solutions Experience January 2014 - Present
Job Microsoft Partner Account Manager (US DXAzure) at EGS
Industry Information Technology and Services
Experience
Expert Global Solutions January 2014 - Present
UEC (Premiere Video) October 2010 - January 2014
One Oak Place (Valley Realty) 2006 - 2009
Genesco 2005 - 2006
Fargosavings.com 2004 - 2005
Skills
Customer Service, Customer Satisfaction, Customer Experience, Management, Customer Retention, Sales Management, Sales Presentations, Social Media Marketing, Hiring, Store Management, Cold Calling, Merchandising, Sales, Account Management, Telemarketing, Employee Training, B2B, CRM, Microsoft Office, Team Building, Facilities Management, Marketing Management, B2B Sales, Strategic Public..., Social Media Integration, Print Ads, Route Sales, Hiring Personnel, Website Promotion, Personnel Supervision, Lead Management, SaaS, Cloud Computing, Hybrid Cloud, Windows Azure, Microsoft Technologies, Key Account..., Lead Generation, Team Leadership, Managing Accounts, Marketing
Education
North Dakota State University 1999 — 2004
B.S., Mass Comm./Public Relations/Business
Expert Global Solutions January 2014 - Present
UEC (Premiere Video) October 2010 - January 2014
One Oak Place (Valley Realty) 2006 - 2009
Genesco 2005 - 2006
Fargosavings.com 2004 - 2005
Skills
Customer Service, Customer Satisfaction, Customer Experience, Management, Customer Retention, Sales Management, Sales Presentations, Social Media Marketing, Hiring, Store Management, Cold Calling, Merchandising, Sales, Account Management, Telemarketing, Employee Training, B2B, CRM, Microsoft Office, Team Building, Facilities Management, Marketing Management, B2B Sales, Strategic Public..., Social Media Integration, Print Ads, Route Sales, Hiring Personnel, Website Promotion, Personnel Supervision, Lead Management, SaaS, Cloud Computing, Hybrid Cloud, Windows Azure, Microsoft Technologies, Key Account..., Lead Generation, Team Leadership, Managing Accounts, Marketing
Education
North Dakota State University 1999 — 2004
B.S., Mass Comm./Public Relations/Business
Stephanie Kirkpatrick Stephanie Kirkpatrick's Expert Global Solutions Experience January 2008 - Present
Job
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions January 2008 - Present
Aurora Loan Services 2001 - 2007
Skills
BPO, Call Center, Workforce Management, Operations Management, Team Leadership, Vendor Management, Customer Experience, Call Centers, Outsourcing, Customer Satisfaction, Performance Management, Business Process..., Process Improvement, Team Management, CRM, Management
Education
University of Colorado at Denver 1998 — 2000
Master of Business Administration (MBA)
University of Missouri-Columbia 1990 — 1994
Expert Global Solutions January 2008 - Present
Aurora Loan Services 2001 - 2007
Skills
BPO, Call Center, Workforce Management, Operations Management, Team Leadership, Vendor Management, Customer Experience, Call Centers, Outsourcing, Customer Satisfaction, Performance Management, Business Process..., Process Improvement, Team Management, CRM, Management
Education
University of Colorado at Denver 1998 — 2000
Master of Business Administration (MBA)
University of Missouri-Columbia 1990 — 1994
Regina C Malone's Expert Global Solutions Experience August 2013 - Present
Job Program/Project Coordinator Expert Global Solutions
Industry Information Technology and Services
Experience
Expert Global Solutions August 2013 - Present
Wingspan Portfolio Advisors February 2013 - April 2013
Nationstar Mortgage September 2012 - January 2013
Dell May 2012 - September 2012
Oncor Electric Delivery September 2011 - December 2011
PepsiCo December 2008 - September 2011
PepsiCo October 2008 - December 2008
PepsiCo March 2008 - October 2008
PepsiCo January 2007 - March 2008
PepsiCo May 2006 - December 2006
Skills
Information Technology, Data Migration, Project Portfolio..., Visio, Vendor Management, Project Delivery, PMO, Risk Management, Management, SDLC, Business Process, SharePoint, Program Management, Software Documentation, Process Improvement, Project Management, Integration, Team Leadership, IT Management, Change Management, ITIL, Budgets, Analysis, Leadership, Project Planning, IT Strategy, Databases, Security
Education
Texas A&M University 1997 — 2000
BBA, Management Information Systems
Texas A&M University-Commerce 1997 — 2000
Bachelors of Business Administration, Management Information Systems
Prairiland High School 1970 — 1982
Diploma
Expert Global Solutions August 2013 - Present
Wingspan Portfolio Advisors February 2013 - April 2013
Nationstar Mortgage September 2012 - January 2013
Dell May 2012 - September 2012
Oncor Electric Delivery September 2011 - December 2011
PepsiCo December 2008 - September 2011
PepsiCo October 2008 - December 2008
PepsiCo March 2008 - October 2008
PepsiCo January 2007 - March 2008
PepsiCo May 2006 - December 2006
Skills
Information Technology, Data Migration, Project Portfolio..., Visio, Vendor Management, Project Delivery, PMO, Risk Management, Management, SDLC, Business Process, SharePoint, Program Management, Software Documentation, Process Improvement, Project Management, Integration, Team Leadership, IT Management, Change Management, ITIL, Budgets, Analysis, Leadership, Project Planning, IT Strategy, Databases, Security
Education
Texas A&M University 1997 — 2000
BBA, Management Information Systems
Texas A&M University-Commerce 1997 — 2000
Bachelors of Business Administration, Management Information Systems
Prairiland High School 1970 — 1982
Diploma
Jethro Montes Jethro Montes's Expert Global Solutions Experience April 2015 - Present
Job Information Security Engineer at Expert Global Solutions
Industry Information Technology and Services
Experience
Expert Global Solutions April 2015 - Present
Expert Global Solutions March 2011 - March 2015
NCO Group December 2006 - March 2011
Acer September 2005 - December 2006
eTelecare Global Solutions July 2004 - December 2004
Skills
Information Security, Active Directory, Computer Security, Networking, IT Service Management, IDS, IPS, ITIL v3 Foundations..., Encryption, Vulnerability Scanning, Computer Maintenance, Microsoft Technologies, SIEM, Data Loss Protection, ProWatch, ISO 27001, Cisco Technologies, Help Desk Support, Technical Support, Disaster Recovery
Education
Pamantasan ng Lungsod ng Maynila 1998 — 2003
Bachelor of Science (BS), Electrical, Electronics and Communications Engineering
University of the Philippines 1987 — 1998
High School Diploma, Primary to Secondary
Bitshield Technical Center
ISACA-CISA 2012 Review course
Expert Global Solutions April 2015 - Present
Expert Global Solutions March 2011 - March 2015
NCO Group December 2006 - March 2011
Acer September 2005 - December 2006
eTelecare Global Solutions July 2004 - December 2004
Skills
Information Security, Active Directory, Computer Security, Networking, IT Service Management, IDS, IPS, ITIL v3 Foundations..., Encryption, Vulnerability Scanning, Computer Maintenance, Microsoft Technologies, SIEM, Data Loss Protection, ProWatch, ISO 27001, Cisco Technologies, Help Desk Support, Technical Support, Disaster Recovery
Education
Pamantasan ng Lungsod ng Maynila 1998 — 2003
Bachelor of Science (BS), Electrical, Electronics and Communications Engineering
University of the Philippines 1987 — 1998
High School Diploma, Primary to Secondary
Bitshield Technical Center
ISACA-CISA 2012 Review course
Angela Garipay's Expert Global Solutions Experience September 2013 - Present
Job Corporate Recruiter at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions September 2013 - Present
SNI Financial May 2011 - March 2013
Robert Half International April 2004 - February 2010
Career Education Corporation December 1999 - October 2003
Ekco Housewares 1998 - 1999
Skills
Talent Acquisition, Executive Search, Applicant Tracking..., Recruiting, Accounting, Sourcing, Permanent Placement, Interviews, Technical Recruiting, Workforce Planning, Resume Writing, Staffing Services, Payroll, Management, Screening Resumes, Internet Recruiting, Employee Relations, Auditing, College Recruiting, Hiring, PeopleSoft, Interview Preparation, Finance, Leadership, Training, Temporary Placement, Process Improvement, Communication, Public Speaking
Education
Northern Illinois University 1990 — 1994
Bachelor of Science, Accounting
Expert Global Solutions September 2013 - Present
SNI Financial May 2011 - March 2013
Robert Half International April 2004 - February 2010
Career Education Corporation December 1999 - October 2003
Ekco Housewares 1998 - 1999
Skills
Talent Acquisition, Executive Search, Applicant Tracking..., Recruiting, Accounting, Sourcing, Permanent Placement, Interviews, Technical Recruiting, Workforce Planning, Resume Writing, Staffing Services, Payroll, Management, Screening Resumes, Internet Recruiting, Employee Relations, Auditing, College Recruiting, Hiring, PeopleSoft, Interview Preparation, Finance, Leadership, Training, Temporary Placement, Process Improvement, Communication, Public Speaking
Education
Northern Illinois University 1990 — 1994
Bachelor of Science, Accounting
Alvaro Gerardo Ortiz Trujillo Alvaro Gerardo Ortiz Trujillo's Expert Global Solutions Experience August 2013 - Present
Job Technology Services en EGS Corp
Industry Information Technology and Services
Experience
Expert Global Solutions August 2013 - Present
TELUS International January 2007 - August 2013
Transactel January 2007 - December 2011
Transactel –Telus International Inc January 2007 - April 2009
Skills
Call Centers, Network Administration, ITIL, Network Monitoring Tools, Service Delivery, Outsourcing, Vendor Management, Sla, Telecommunications, Customer Experience, Key Performance..., Process Improvement, Six Sigma, Active Directory, Operations Management, Quality Assurance, CCNA, BPO, Performance Management, Avaya, Contact Centers, Servers, Network Architecture, Windows Server, Wireless Networking, VMware, Management, Change Management, Windows 7, Windows, Technical Support, IT Service Management, Data Center, IT Operations, IT Management, Routers, WAN, Switches, Troubleshooting, Mejora de procesos, Centro de llamadas, Subcontratación
Education
Universidad Galileo
Pro Diver Guatemala - Padi Center 2013 — 2014
Open Water Autonomous Diver Standar, Scuba Diving
Expert Global Solutions August 2013 - Present
TELUS International January 2007 - August 2013
Transactel January 2007 - December 2011
Transactel –Telus International Inc January 2007 - April 2009
Skills
Call Centers, Network Administration, ITIL, Network Monitoring Tools, Service Delivery, Outsourcing, Vendor Management, Sla, Telecommunications, Customer Experience, Key Performance..., Process Improvement, Six Sigma, Active Directory, Operations Management, Quality Assurance, CCNA, BPO, Performance Management, Avaya, Contact Centers, Servers, Network Architecture, Windows Server, Wireless Networking, VMware, Management, Change Management, Windows 7, Windows, Technical Support, IT Service Management, Data Center, IT Operations, IT Management, Routers, WAN, Switches, Troubleshooting, Mejora de procesos, Centro de llamadas, Subcontratación
Education
Universidad Galileo
Pro Diver Guatemala - Padi Center 2013 — 2014
Open Water Autonomous Diver Standar, Scuba Diving
Vinnie Gianotti's Expert Global Solutions Experience 2014 - 2015
Job Account Executive at HealthWare Corporation
Industry Management Consulting
Experience
HealthWare Corporation 2015 - Present
Expert Global Solutions 2014 - 2015
DBI 2014 - 2014
Robert Half Management Resources 2013 - 2014
Aviva Canada 2012 - 2013
VE Consulting Associates 2011 - 2012
Travelers 2004 - 2011
Kemper insurance Companies 2000 - 2003
CNA Insurance 1997 - 2000
The Hartford 1976 - 1997
Skills
Statistics, Coaching, Project Management, BPO, Business Operations..., Property and Casualty..., Call Center Management, Talent Acquisition, Hiring, Staff Development, Strategic Planning, Commercial Insurance, Property & Casualty..., Underwriting, Insurance, Executive Management, Operations Management, Mentoring, Process Improvement, Performance Management, New Business Development, Change Management, Sales Management, Team Leadership, Customer Relations, Recruiting, Brokers, Commercial Lines, Inland Marine, Call Centers, Casualty, Management, Customer Service, Employee Benefits, Strategy, Legal Liability, Training, Risk Management, Sales, Marketing, Claims Management, Liability, General Insurance, Start-ups, Claim, Reinsurance, Excess, Mergers & Acquisitions, Life Insurance, Workers Compensation
Education
Syracuse University
Bachelor's
HealthWare Corporation 2015 - Present
Expert Global Solutions 2014 - 2015
DBI 2014 - 2014
Robert Half Management Resources 2013 - 2014
Aviva Canada 2012 - 2013
VE Consulting Associates 2011 - 2012
Travelers 2004 - 2011
Kemper insurance Companies 2000 - 2003
CNA Insurance 1997 - 2000
The Hartford 1976 - 1997
Skills
Statistics, Coaching, Project Management, BPO, Business Operations..., Property and Casualty..., Call Center Management, Talent Acquisition, Hiring, Staff Development, Strategic Planning, Commercial Insurance, Property & Casualty..., Underwriting, Insurance, Executive Management, Operations Management, Mentoring, Process Improvement, Performance Management, New Business Development, Change Management, Sales Management, Team Leadership, Customer Relations, Recruiting, Brokers, Commercial Lines, Inland Marine, Call Centers, Casualty, Management, Customer Service, Employee Benefits, Strategy, Legal Liability, Training, Risk Management, Sales, Marketing, Claims Management, Liability, General Insurance, Start-ups, Claim, Reinsurance, Excess, Mergers & Acquisitions, Life Insurance, Workers Compensation
Education
Syracuse University
Bachelor's
Abdul Qadeer Abdul Qadeer's Expert Global Solutions Experience April 2013 - Present
Job Sr SAP HCM Analyst at EGS Inc.
Industry Information Technology and Services
Experience
Expert Global Solutions April 2013 - Present
EGS April 2013 - Present
The Goodyear Tire & Rubber Company October 2012 - March 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Research, Outlook, Human Resources, SAP HR, Business Analysis, Business Process, Business Process..., CRM, Leadership, Management, Outsourcing, Personnel Management, Process Improvement, SAP, SAP ERP, Vendor Management
Education
Osmania University
Bachelor's degree
Expert Global Solutions April 2013 - Present
EGS April 2013 - Present
The Goodyear Tire & Rubber Company October 2012 - March 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Research, Outlook, Human Resources, SAP HR, Business Analysis, Business Process, Business Process..., CRM, Leadership, Management, Outsourcing, Personnel Management, Process Improvement, SAP, SAP ERP, Vendor Management
Education
Osmania University
Bachelor's degree
Blain Diehl Blain Diehl's Expert Global Solutions Experience November 2014 - Present
Job Vice President of Inventory and Logistic at Global Small Business Incubator
Industry Retail
Experience
Expert Global Solutions November 2014 - Present
Hair Cuttery January 2013 - October 2014
Global Small Business Incubator January 2014 - June 2014
CJ's Custom Cuts August 2008 - October 2011
Great Clips November 2005 - November 2007
Mastercuts August 2003 - August 2005
Skills
Microsoft Office 2007, Microsoft Excel, Data Entry, Customer Service, Retail Sales, Answering Phones, Typing, Microsoft Publisher, PowerPoint, Telemarketing, Time Management, Hair Care, Telephone Skills, Cashiering, Cosmetology, Process Scheduler, Teamwork, Microsoft Office, Microsoft Word, Sales, Social Networking, Leadership, Research, Training
Education
Rock Valley College 2012 — 2015
Associate's degree, Business Administration and Management, General
Midwest Hair Academy Loves Park 1997 — 1998
Certificate, Hair Styling/Stylist and Hair Design
Expert Global Solutions November 2014 - Present
Hair Cuttery January 2013 - October 2014
Global Small Business Incubator January 2014 - June 2014
CJ's Custom Cuts August 2008 - October 2011
Great Clips November 2005 - November 2007
Mastercuts August 2003 - August 2005
Skills
Microsoft Office 2007, Microsoft Excel, Data Entry, Customer Service, Retail Sales, Answering Phones, Typing, Microsoft Publisher, PowerPoint, Telemarketing, Time Management, Hair Care, Telephone Skills, Cashiering, Cosmetology, Process Scheduler, Teamwork, Microsoft Office, Microsoft Word, Sales, Social Networking, Leadership, Research, Training
Education
Rock Valley College 2012 — 2015
Associate's degree, Business Administration and Management, General
Midwest Hair Academy Loves Park 1997 — 1998
Certificate, Hair Styling/Stylist and Hair Design
Michael Berkenpas's Expert Global Solutions Experience November 2013 - July 2015
Job Helping to bring the cloud down to earth
Industry Information Technology and Services
Experience
Microsoft July 2015 - Present
Expert Global Solutions November 2013 - July 2015
Minnesota Army National Guard May 2008 - May 2014
Minnesota State Operated Community Services February 2013 - February 2014
Skills
Customer Service, Training, Team Leadership, Customer Satisfaction, Call Centers, Sales, Office 365, Account Management, Windows Azure, Solution Selling, Leadership, Customer Experience, Microsoft Technologies, Workforce Management, BPO, Transition Management, Vendor Management, Outsourcing, Offshoring, Service Delivery, Performance Management, CRM, Contact Centers, Telemarketing, Educational Technology, Microsoft Word, Team Building, Microsoft Office, SaaS, Cloud Computing, Management
Education
Southwest Minnesota State University 2008 — 2013
Bachelor's Degree, Sociology
Microsoft July 2015 - Present
Expert Global Solutions November 2013 - July 2015
Minnesota Army National Guard May 2008 - May 2014
Minnesota State Operated Community Services February 2013 - February 2014
Skills
Customer Service, Training, Team Leadership, Customer Satisfaction, Call Centers, Sales, Office 365, Account Management, Windows Azure, Solution Selling, Leadership, Customer Experience, Microsoft Technologies, Workforce Management, BPO, Transition Management, Vendor Management, Outsourcing, Offshoring, Service Delivery, Performance Management, CRM, Contact Centers, Telemarketing, Educational Technology, Microsoft Word, Team Building, Microsoft Office, SaaS, Cloud Computing, Management
Education
Southwest Minnesota State University 2008 — 2013
Bachelor's Degree, Sociology
Joe Schumacher's Expert Global Solutions Experience October 2011 - June 2013
Job CoFounder at Crescendo Leadership Development LLC
Industry Outsourcing/Offshoring
Experience
Crescendo Leadership Development LLC August 2013 - Present
Expert Global Solutions October 2011 - June 2013
APAC Customer Services 2008 - 2011
APAC Customer Services 2003 - 2008
APAC Customer Services 2001 - 2003
APAC Customer Services 1998 - 2001
APAC Customer Services 1996 - 1998
Access Direct Telemarketing 1995 - 1996
APAC Customer Services 1993 - 1995
APAC Customer Services 1992 - 1993
Skills
BPO, Workforce Management, Management, Outsourcing, Call Center, Call Centers, Contact Centers, Business Analysis, Vendor Management, Process Improvement, Leadership, Program Management, Telecommunications, Business Process, Disaster Recovery, Integration, Business Intelligence, Project Management, CRM, ITIL, Team Leadership
Education
Professional Training and Certifications 1995 — 2012
Northwestern University - Kellogg School of Management 2003 — 2003
University of Northern Iowa 1986 — 1991
Bachelor of Arts (BA)
Crescendo Leadership Development LLC August 2013 - Present
Expert Global Solutions October 2011 - June 2013
APAC Customer Services 2008 - 2011
APAC Customer Services 2003 - 2008
APAC Customer Services 2001 - 2003
APAC Customer Services 1998 - 2001
APAC Customer Services 1996 - 1998
Access Direct Telemarketing 1995 - 1996
APAC Customer Services 1993 - 1995
APAC Customer Services 1992 - 1993
Skills
BPO, Workforce Management, Management, Outsourcing, Call Center, Call Centers, Contact Centers, Business Analysis, Vendor Management, Process Improvement, Leadership, Program Management, Telecommunications, Business Process, Disaster Recovery, Integration, Business Intelligence, Project Management, CRM, ITIL, Team Leadership
Education
Professional Training and Certifications 1995 — 2012
Northwestern University - Kellogg School of Management 2003 — 2003
University of Northern Iowa 1986 — 1991
Bachelor of Arts (BA)
Camilla Sullivan Camilla Sullivan's Expert Global Solutions Experience March 2015 - Present
Job Brand, marketing and strategy leader.
Industry Marketing and Advertising
Experience
Expert Global Solutions March 2015 - Present
Visionista January 2010 - Present
Ellucian December 2013 - November 2014
Realogy January 2008 - January 2010
BearingPoint February 2006 - February 2008
EDS 2001 - 2006
Toshiba America Information Systems 1998 - 2000
Skills
Marketing, Strategy, Marketing Strategy, Marketing Communications, Marketing Management, Entrepreneurship, Public Relations, Strategic Planning, Leadership, Product Marketing, B2B, Product Management, Business Planning, New Business Development, Management Consulting, Social Media, Interactive Marketing, Strategic Partnerships, Management, Program Management, B2B Marketing, Brand Development, Content Marketing, Creative Direction, Integrated Marketing, Film Production, Video Production, Digital Marketing, Mergers & Acquisitions, Executive Management, CRM, Independent Film, Product Launch, Advertising, Email Marketing, Video, Product Development, Digital Media, Online Advertising, Online Marketing, Lead Generation, Consulting, Direct Marketing, Social Media Marketing, Start-ups, Sales Process, Digital Strategy, Analytics, Market Research, brand journalism
Education
University of New South Wales 1996 — 1998
Master of Commerce, Strategy, Marketing and Organizational Behavior
University of Newcastle 1990 — 1993
Bachelor of Commerce, Strategy, Marketing, Law, Economics
Yale University - Yale School of Management 2006 — 2007
Management, Leadership, Brand Strategy
School of Color and Design, Sydney Australia 2003 — 2004
Dip. Applied Color and Design, Color Theory, Surface Design
Expert Global Solutions March 2015 - Present
Visionista January 2010 - Present
Ellucian December 2013 - November 2014
Realogy January 2008 - January 2010
BearingPoint February 2006 - February 2008
EDS 2001 - 2006
Toshiba America Information Systems 1998 - 2000
Skills
Marketing, Strategy, Marketing Strategy, Marketing Communications, Marketing Management, Entrepreneurship, Public Relations, Strategic Planning, Leadership, Product Marketing, B2B, Product Management, Business Planning, New Business Development, Management Consulting, Social Media, Interactive Marketing, Strategic Partnerships, Management, Program Management, B2B Marketing, Brand Development, Content Marketing, Creative Direction, Integrated Marketing, Film Production, Video Production, Digital Marketing, Mergers & Acquisitions, Executive Management, CRM, Independent Film, Product Launch, Advertising, Email Marketing, Video, Product Development, Digital Media, Online Advertising, Online Marketing, Lead Generation, Consulting, Direct Marketing, Social Media Marketing, Start-ups, Sales Process, Digital Strategy, Analytics, Market Research, brand journalism
Education
University of New South Wales 1996 — 1998
Master of Commerce, Strategy, Marketing and Organizational Behavior
University of Newcastle 1990 — 1993
Bachelor of Commerce, Strategy, Marketing, Law, Economics
Yale University - Yale School of Management 2006 — 2007
Management, Leadership, Brand Strategy
School of Color and Design, Sydney Australia 2003 — 2004
Dip. Applied Color and Design, Color Theory, Surface Design
Stefanie (Lopez) Baynum Stefanie (Lopez) Baynum's Expert Global Solutions Experience December 2014 - Present
Job Manager, Workforce Management at Expert Global Solutions
Industry Telecommunications
Experience
Expert Global Solutions December 2014 - Present
APAC Customer Services March 2014 - December 2014
APAC Customer Services February 2012 - March 2014
NCO Group March 2011 - February 2012
NCO Group November 2010 - March 2011
NCO Group March 2009 - November 2010
Skills
Process Scheduler, Workforce Management, Call Centers, Contact Centers, Customer Satisfaction, Customer Experience, IEX, Process Improvement, Service Delivery, Call Center Development, Telemarketing, Inbound Marketing, Operations Management, Sla, BPO, Avaya, Outsourcing, SLA, Avaya Technologies
Education
Rock Valley College 2011 — 2015
H. D. Jacobs High School 2004 — 2007
Expert Global Solutions December 2014 - Present
APAC Customer Services March 2014 - December 2014
APAC Customer Services February 2012 - March 2014
NCO Group March 2011 - February 2012
NCO Group November 2010 - March 2011
NCO Group March 2009 - November 2010
Skills
Process Scheduler, Workforce Management, Call Centers, Contact Centers, Customer Satisfaction, Customer Experience, IEX, Process Improvement, Service Delivery, Call Center Development, Telemarketing, Inbound Marketing, Operations Management, Sla, BPO, Avaya, Outsourcing, SLA, Avaya Technologies
Education
Rock Valley College 2011 — 2015
H. D. Jacobs High School 2004 — 2007
Rob Maurer Rob Maurer's Expert Global Solutions Experience February 2008 - January 2014
Job National VP, Business Development at The ROI Companies
Industry Hospital & Health Care
Experience
The ROI Companies February 2014 - Present
Expert Global Solutions February 2008 - January 2014
Skills
Salesforce.com, Call Center, Revenue Cycle Management, Account Management, Revenue Cycle, BPO, Outsourcing, Process Improvement, Business Development, Leadership, Operations Management, Call Centers, Vendor Management, Customer Experience, Strategy, Medicaid
Education
The Ohio State University
Bachelor of Arts (B.A.)
The ROI Companies February 2014 - Present
Expert Global Solutions February 2008 - January 2014
Skills
Salesforce.com, Call Center, Revenue Cycle Management, Account Management, Revenue Cycle, BPO, Outsourcing, Process Improvement, Business Development, Leadership, Operations Management, Call Centers, Vendor Management, Customer Experience, Strategy, Medicaid
Education
The Ohio State University
Bachelor of Arts (B.A.)
Jeff Buddeke, M.S.'s Expert Global Solutions Experience September 2014 - Present
Job HR Manager at Expert Global Solutions
Industry Human Resources
Experience
Expert Global Solutions September 2014 - Present
Expert Global Solutions October 2012 - Present
Humana November 2011 - October 2012
Apollo Group July 2010 - August 2011
Hewlett-Packard February 2007 - October 2010
PeopleFluent June 2005 - July 2006
U.S. Department of Labor November 2004 - June 2005
Southwest Airlines August 2002 - August 2004
Skills
PeopleSoft, MS Project, Employee Relations, Excel, Data Analysis, Process Improvement, SAP HR, ADP, Affirmative Action, Facebook, Airlines, Change Management, Writing, Customer Service, Leadership Development, Performance Management, Human Resources, HRIS, ADP Payroll, Microsoft Excel, Personnel Management, Project Management, SharePoint, SharePoint Designer, Policy Writing, Compliance, Deferred Compensation, Coaching, Management, Employee Engagement, Access, Workforce Planning, Leadership, HR Policies, New Hire Orientations, SAP, Benefits Administration, Recruiting, Organizational..., Employee Benefits, Succession Planning, Training, Talent Management, Applicant Tracking..., College Recruiting, Talent Acquisition, Onboarding, Interviews, Taleo
Education
The University of Texas at Arlington 2004 — 2006
Master of Science (MS), Human Resources
University of Kentucky 1999 — 2002
Bachelor of Business Administration (BBA), Management and Marketing
Catholic University of America 1998 — 1999
Business Administration
St. Xavier High School
Expert Global Solutions September 2014 - Present
Expert Global Solutions October 2012 - Present
Humana November 2011 - October 2012
Apollo Group July 2010 - August 2011
Hewlett-Packard February 2007 - October 2010
PeopleFluent June 2005 - July 2006
U.S. Department of Labor November 2004 - June 2005
Southwest Airlines August 2002 - August 2004
Skills
PeopleSoft, MS Project, Employee Relations, Excel, Data Analysis, Process Improvement, SAP HR, ADP, Affirmative Action, Facebook, Airlines, Change Management, Writing, Customer Service, Leadership Development, Performance Management, Human Resources, HRIS, ADP Payroll, Microsoft Excel, Personnel Management, Project Management, SharePoint, SharePoint Designer, Policy Writing, Compliance, Deferred Compensation, Coaching, Management, Employee Engagement, Access, Workforce Planning, Leadership, HR Policies, New Hire Orientations, SAP, Benefits Administration, Recruiting, Organizational..., Employee Benefits, Succession Planning, Training, Talent Management, Applicant Tracking..., College Recruiting, Talent Acquisition, Onboarding, Interviews, Taleo
Education
The University of Texas at Arlington 2004 — 2006
Master of Science (MS), Human Resources
University of Kentucky 1999 — 2002
Bachelor of Business Administration (BBA), Management and Marketing
Catholic University of America 1998 — 1999
Business Administration
St. Xavier High School
Keith Hatfield Keith Hatfield's Expert Global Solutions Experience November 2014 - Present
Job Information Technology Systems Specialist
Industry Information Technology and Services
Experience
Expert Global Solutions November 2014 - Present
Tech Mahindra July 2013 - February 2014
SmartSource Technical Staffing September 2011 - February 2014
Barrister Global Services Network September 2011 - November 2013
TEKsystems September 2012 - April 2013
Goldmark Property Management October 2010 - August 2011
Midwest-Technologies/PC Doctors November 2006 - May 2010
Walmart September 2000 - June 2005
Tailor Made Products, Inc. January 1998 - August 2000
Fun Company September 1995 - December 1997
Skills
Windows Server, Windows, Windows 7, Networking, Technical Support, Troubleshooting, Team Leadership, Information Technology, Microsoft Office, Active Directory, System Administration, Computer Hardware, Software Installation, Process Improvement, Customer Service, Outlook, Microsoft Excel, Photoshop, Microsoft Word, Team Building, Budget, VMware, Linux, Servers, A+ Certified, Windows XP, Hardware, Project Management, Software Documentation, Training, Printers, Leadership, Management, SharePoint, Microsoft Exchange, System Deployment, Consulting, PaaS, SaaS, Windows Azure, Office 365, Network Administration, Cloud Computing, Vendor Management, Microsoft SQL Server, Disaster Recovery, Business Analysis, Visio, IT Management, Databases
Education
North Dakota State University 2011 — 2012
Certificate, Intermediate C#
Martin Security 1997 — 1997
Forensic Science and Technology, Passed
Western Technical College 1996 — 1996
Certification, Nursing/ Medical Assistant, Passed
Houston County Group Homes Inc. 1994 — 1994
Educational Psychology, Passed
Albany Business College 1986 — 1987
Computer Science/ Business Administration
Liberty High School 1982 — 1986
Expert Global Solutions November 2014 - Present
Tech Mahindra July 2013 - February 2014
SmartSource Technical Staffing September 2011 - February 2014
Barrister Global Services Network September 2011 - November 2013
TEKsystems September 2012 - April 2013
Goldmark Property Management October 2010 - August 2011
Midwest-Technologies/PC Doctors November 2006 - May 2010
Walmart September 2000 - June 2005
Tailor Made Products, Inc. January 1998 - August 2000
Fun Company September 1995 - December 1997
Skills
Windows Server, Windows, Windows 7, Networking, Technical Support, Troubleshooting, Team Leadership, Information Technology, Microsoft Office, Active Directory, System Administration, Computer Hardware, Software Installation, Process Improvement, Customer Service, Outlook, Microsoft Excel, Photoshop, Microsoft Word, Team Building, Budget, VMware, Linux, Servers, A+ Certified, Windows XP, Hardware, Project Management, Software Documentation, Training, Printers, Leadership, Management, SharePoint, Microsoft Exchange, System Deployment, Consulting, PaaS, SaaS, Windows Azure, Office 365, Network Administration, Cloud Computing, Vendor Management, Microsoft SQL Server, Disaster Recovery, Business Analysis, Visio, IT Management, Databases
Education
North Dakota State University 2011 — 2012
Certificate, Intermediate C#
Martin Security 1997 — 1997
Forensic Science and Technology, Passed
Western Technical College 1996 — 1996
Certification, Nursing/ Medical Assistant, Passed
Houston County Group Homes Inc. 1994 — 1994
Educational Psychology, Passed
Albany Business College 1986 — 1987
Computer Science/ Business Administration
Liberty High School 1982 — 1986
Alex Hagan Alex Hagan's Expert Global Solutions Experience April 2015 - Present
Job Microsoft Industry Engagement Manager, helping understand and develop Microsoft Licensing strategies.
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions April 2015 - Present
Expert Global Solutions March 2014 - April 2015
Xerox Restaurant Technology Services LLC June 2013 - March 2014
Helzberg Diamonds July 2012 - May 2013
Skills
Management, Team Leadership, Microsoft Licensing, Microsoft Office, Microsoft Excel, Microsoft Word, Sales, Account Management, Sales Management, Customer Retention, Microsoft CRM, Customer Service, Customer Satisfaction, Leadership, Employee Training, Team Building, Leadership Development, Training, Marketing, Time Management, Public Speaking, Titles, Call Centers, Lead Generation, Sales Process, CRM, Networking, Solution Selling, PowerPoint, Customer Experience, Inventory Management, Troubleshooting, Office 365, Process Improvement, Technical Support, Strategic Planning, SaaS
Education
Northland Community and Technical College 2010 — 2011
Associate of Arts and Sciences (A.A.S.), Sales, Marketing, and Management
Red River High School 1993 — 1997
High School
Expert Global Solutions April 2015 - Present
Expert Global Solutions March 2014 - April 2015
Xerox Restaurant Technology Services LLC June 2013 - March 2014
Helzberg Diamonds July 2012 - May 2013
Skills
Management, Team Leadership, Microsoft Licensing, Microsoft Office, Microsoft Excel, Microsoft Word, Sales, Account Management, Sales Management, Customer Retention, Microsoft CRM, Customer Service, Customer Satisfaction, Leadership, Employee Training, Team Building, Leadership Development, Training, Marketing, Time Management, Public Speaking, Titles, Call Centers, Lead Generation, Sales Process, CRM, Networking, Solution Selling, PowerPoint, Customer Experience, Inventory Management, Troubleshooting, Office 365, Process Improvement, Technical Support, Strategic Planning, SaaS
Education
Northland Community and Technical College 2010 — 2011
Associate of Arts and Sciences (A.A.S.), Sales, Marketing, and Management
Red River High School 1993 — 1997
High School
Peter Casalena Peter Casalena's Expert Global Solutions Experience August 2012 - Present
Job Software Licensing & Asset Management Analyst at Expert Global Solutions
Industry Information Technology and Services
Experience
Expert Global Solutions August 2012 - Present
NCO Financial Systems July 2004 - August 2012
RMH Telemarketing January 2003 - July 2004
RMH Telemarketing March 1998 - January 2003
RMH Telemarketing July 1995 - March 1998
Mellon Bank June 1992 - July 1995
Skills
TCP/IP, WINS, DNS management, Active Directory, Group Policy, DHCP, Veritas, Arcserve, HP Data Protector, Trend Micro, OfficeScan, Windows Server, Exchange ActiveSync, Good Mobile Messaging, Blackberry Enterprise..., HP Server, Dell PowerEdge Servers, IBM Servers, Solarwinds, VMware ESX, Asset Managment, Software Licensing..., Asset Management, Software Documentation, Vendor Management, Technical Support, Leadership, Hardware, IT Management, Windows, VMware, Servers, Call Centers, Management, Process Improvement
Education
Temple University
Bachelor of Business Administration (B.B.A.)
St. John Neumann High School 1982 — 1986
Expert Global Solutions August 2012 - Present
NCO Financial Systems July 2004 - August 2012
RMH Telemarketing January 2003 - July 2004
RMH Telemarketing March 1998 - January 2003
RMH Telemarketing July 1995 - March 1998
Mellon Bank June 1992 - July 1995
Skills
TCP/IP, WINS, DNS management, Active Directory, Group Policy, DHCP, Veritas, Arcserve, HP Data Protector, Trend Micro, OfficeScan, Windows Server, Exchange ActiveSync, Good Mobile Messaging, Blackberry Enterprise..., HP Server, Dell PowerEdge Servers, IBM Servers, Solarwinds, VMware ESX, Asset Managment, Software Licensing..., Asset Management, Software Documentation, Vendor Management, Technical Support, Leadership, Hardware, IT Management, Windows, VMware, Servers, Call Centers, Management, Process Improvement
Education
Temple University
Bachelor of Business Administration (B.B.A.)
St. John Neumann High School 1982 — 1986
David Cavanah's Expert Global Solutions Experience April 2015 - Present
Job Transition Consultant at Veterans Employment
Industry Human Resources
Experience
Veterans Employment September 2015 - Present
Expert Global Solutions April 2015 - Present
Navy Recruiting District Pittsburgh 2012 - March 2015
Navy Recruiting Station North Hills February 2012 - November 2012
USS Pinckney DDG-91 2010 - 2012
Navy Information Operations Command Colorado 2007 - 2010
USS Saipan LHA-2 2003 - 2007
Skills
Navy, Military Experience, Marketing Management, Supervisory Experience, Operations Management, Advertising, Leadership, Leadership Development, Performance Appraisal, Team Leadership, Office Administration, Marketing, Military Operations, Direct Mail, Maintenance Management, Management, Military, Operational Planning, Business, Security Clearance, National Security, DoD, Intelligence Analysis, Force Protection, Tactics, Risk Management, Event Planning, Recruiting, Individual Counselling, Military Training, Electronic Warfare, Financial Analysis, Microsoft Excel, PowerPoint, Microsoft Word, Supervisory Skills, Electronics
Education
Post University 2012 — 2014
Bachelor's Degree, Business Administration and Management, General, 3.67
Veterans Employment September 2015 - Present
Expert Global Solutions April 2015 - Present
Navy Recruiting District Pittsburgh 2012 - March 2015
Navy Recruiting Station North Hills February 2012 - November 2012
USS Pinckney DDG-91 2010 - 2012
Navy Information Operations Command Colorado 2007 - 2010
USS Saipan LHA-2 2003 - 2007
Skills
Navy, Military Experience, Marketing Management, Supervisory Experience, Operations Management, Advertising, Leadership, Leadership Development, Performance Appraisal, Team Leadership, Office Administration, Marketing, Military Operations, Direct Mail, Maintenance Management, Management, Military, Operational Planning, Business, Security Clearance, National Security, DoD, Intelligence Analysis, Force Protection, Tactics, Risk Management, Event Planning, Recruiting, Individual Counselling, Military Training, Electronic Warfare, Financial Analysis, Microsoft Excel, PowerPoint, Microsoft Word, Supervisory Skills, Electronics
Education
Post University 2012 — 2014
Bachelor's Degree, Business Administration and Management, General, 3.67
Bhairavi Shah Bhairavi Shah's Expert Global Solutions Experience June 2011 - Present
Job Senior Staff Accountant at Expert Global Solutions
Industry Accounting
Experience
Expert Global Solutions June 2011 - Present
Ports America April 2010 - May 2011
APAC Customer Services March 2007 - January 2010
National Catholic Society February 2003 - February 2007
Skills
Accounting, Process Improvement, General Ledger, Variance Analysis, Account Reconciliation, Month End Close, Employee Training, Journal Entries, Accruals, Amortization, Microsoft Office, Microsoft Excel, Microsoft Word, Dependable Team Player, Enthusiasm to learn, Enthusiastic..., Coordination, Bank Reconciliation, Balance Sheet, Outlook, Year-end Close
Education
Northeastern Illinois University 2000 — 2002
Bachelor, Accounting
Expert Global Solutions June 2011 - Present
Ports America April 2010 - May 2011
APAC Customer Services March 2007 - January 2010
National Catholic Society February 2003 - February 2007
Skills
Accounting, Process Improvement, General Ledger, Variance Analysis, Account Reconciliation, Month End Close, Employee Training, Journal Entries, Accruals, Amortization, Microsoft Office, Microsoft Excel, Microsoft Word, Dependable Team Player, Enthusiasm to learn, Enthusiastic..., Coordination, Bank Reconciliation, Balance Sheet, Outlook, Year-end Close
Education
Northeastern Illinois University 2000 — 2002
Bachelor, Accounting
Deni Finch-Frederick's Expert Global Solutions Experience March 2012 - Present
Job Technical Audits Administrator/Data Analyst
Industry Information Technology and Services
Experience
Expert Global Solutions March 2012 - Present
The Great American Irish Festival 2008 - 2013
HCCC Alumni Association December 2008 - December 2010
Herkimer County Community College January 2005 - June 2010
Skills
Research, Writing, Editing, Event Planning, Event Management, Problem Solving, Volunteer Management, Public Speaking, Restaurant Management, Microsoft Office, Higher Education, PowerPoint, Customer Service, Management, Teaching, Training, Community Outreach, Access, Leadership, Social Networking, Data Analysis, Social Media, Team Leadership, System Administration, Program Management, Sales, Databases, Software Documentation, Team Building, Project Management, Microsoft Word, Nonprofits
Education
Herkimer County Community College 2002 — 2004
A.A.S, Computer Information Systems
State University of New York Empire State College
B.S. in progress, Computer Information/Management Information Systems
Expert Global Solutions March 2012 - Present
The Great American Irish Festival 2008 - 2013
HCCC Alumni Association December 2008 - December 2010
Herkimer County Community College January 2005 - June 2010
Skills
Research, Writing, Editing, Event Planning, Event Management, Problem Solving, Volunteer Management, Public Speaking, Restaurant Management, Microsoft Office, Higher Education, PowerPoint, Customer Service, Management, Teaching, Training, Community Outreach, Access, Leadership, Social Networking, Data Analysis, Social Media, Team Leadership, System Administration, Program Management, Sales, Databases, Software Documentation, Team Building, Project Management, Microsoft Word, Nonprofits
Education
Herkimer County Community College 2002 — 2004
A.A.S, Computer Information Systems
State University of New York Empire State College
B.S. in progress, Computer Information/Management Information Systems
Jeff Austin Jeff Austin's Expert Global Solutions Experience December 2014 - Present
Job Site Director
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions December 2014 - Present
Siyandza Skills Development July 2006 - December 2014
eFour Professional Services March 2004 - July 2006
APAC Customer Services February 2001 - March 2004
Rain Bird January 2000 - February 2001
Austin Irrigation March 1997 - October 1999
Skills
Training & Development, Organizational..., BPO, Call Center, Leadership Development, E-learning, Start-ups, Workforce Management, Strategic Planning, Operations Management, Customer Relations, New Business Development, Performance Management, Customer Centricity, Change Management, Outsourcing, Marketing Strategy, Talent Management, Business Strategy, Program Management, Quality Management, Budgeting, People Management, Forecasting, Organizational..., Business Management, B2B, Microsoft Office, Budgets, Management, Customer Service, Coaching, Training, Strategy, Project Management, Call Centers, Leadership, Business Development, Team Building, Team Leadership, Human Resources, Analysis, Sales, Management Consulting, Integration, Team Management, Executive Management, Sales Management, Workshop Facilitation, Business Process...
Education
Montana State University-Bozeman 1994 — 1999
BA English Lit, Business Management
Expert Global Solutions December 2014 - Present
Siyandza Skills Development July 2006 - December 2014
eFour Professional Services March 2004 - July 2006
APAC Customer Services February 2001 - March 2004
Rain Bird January 2000 - February 2001
Austin Irrigation March 1997 - October 1999
Skills
Training & Development, Organizational..., BPO, Call Center, Leadership Development, E-learning, Start-ups, Workforce Management, Strategic Planning, Operations Management, Customer Relations, New Business Development, Performance Management, Customer Centricity, Change Management, Outsourcing, Marketing Strategy, Talent Management, Business Strategy, Program Management, Quality Management, Budgeting, People Management, Forecasting, Organizational..., Business Management, B2B, Microsoft Office, Budgets, Management, Customer Service, Coaching, Training, Strategy, Project Management, Call Centers, Leadership, Business Development, Team Building, Team Leadership, Human Resources, Analysis, Sales, Management Consulting, Integration, Team Management, Executive Management, Sales Management, Workshop Facilitation, Business Process...
Education
Montana State University-Bozeman 1994 — 1999
BA English Lit, Business Management
Kenneth DiBiase Kenneth DiBiase's Expert Global Solutions Experience May 2011 - April 2013
Job Analyst/Trader
Industry Investment Management
Experience
E*TRADE Financial Corporation March 2014 - January 2015
IGS Energy May 2013 - March 2014
Expert Global Solutions May 2011 - April 2013
Jason's Deli December 2009 - April 2011
Skills
Management, Business Analysis, Negotiation, Business Process..., Team Building, Strategic Planning, Leadership Development, Business Strategy, Six Sigma, Microsoft Office, Marketing Strategy, Analysis, Process Improvement, Leadership, Recruiting, Training, Microsoft Excel
Education
Ohio Dominican University
Master of Business Administration Candidate, Business Administration and Management
Ohio Dominican University
Bachelor of Science in Business Administration, Management
E*TRADE Financial Corporation March 2014 - January 2015
IGS Energy May 2013 - March 2014
Expert Global Solutions May 2011 - April 2013
Jason's Deli December 2009 - April 2011
Skills
Management, Business Analysis, Negotiation, Business Process..., Team Building, Strategic Planning, Leadership Development, Business Strategy, Six Sigma, Microsoft Office, Marketing Strategy, Analysis, Process Improvement, Leadership, Recruiting, Training, Microsoft Excel
Education
Ohio Dominican University
Master of Business Administration Candidate, Business Administration and Management
Ohio Dominican University
Bachelor of Science in Business Administration, Management
Patricia Ann Jones's Expert Global Solutions Experience October 2014 - Present
Job Office Manager/Admin. Asst. previously at Yazoo City High School in Yazoo City, MS
Industry Education Management
Experience
Expert Global Solutions October 2014 - Present
Yazoo City Municipal School District/Yazoo City High School August 2010 - October 2013
Yazoo City Municipal School District/Yazoo City High School August 2005 - May 2010
AT&T Communications October 1978 - June 2001
Skills
Outlook, Data Entry, PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Office, Office Management, Customer Service, Office Administration, Microsoft Publisher, Telephone Skills, Time Management, Spreadsheets, Fax, Confidentiality, System Administration, Access, Office Equipment, Event Planning, Process Scheduler, Research, Teamwork, Lotus Notes, Filing, Invoicing, Administration, QuickBooks, Calendars, Accounts Payable, Travel Arrangements, Payroll, Bookkeeping, Calendaring, Expenses, Community Outreach, Nonprofits, Event Management, Meeting Scheduling, Multi-line Phone, Accounts Receivable, File Management, Records Management, Notary Public, Scanners, Database Administration, Administrative Work, Copying, Microsoft Office 2007, Clerical Work, Public Speaking
Education
Jackson State University 1976 — 1977
Rust College 1973 — 1976
Yazoo City High School 1969 — 1973
Diploma, General Studies
Expert Global Solutions October 2014 - Present
Yazoo City Municipal School District/Yazoo City High School August 2010 - October 2013
Yazoo City Municipal School District/Yazoo City High School August 2005 - May 2010
AT&T Communications October 1978 - June 2001
Skills
Outlook, Data Entry, PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Office, Office Management, Customer Service, Office Administration, Microsoft Publisher, Telephone Skills, Time Management, Spreadsheets, Fax, Confidentiality, System Administration, Access, Office Equipment, Event Planning, Process Scheduler, Research, Teamwork, Lotus Notes, Filing, Invoicing, Administration, QuickBooks, Calendars, Accounts Payable, Travel Arrangements, Payroll, Bookkeeping, Calendaring, Expenses, Community Outreach, Nonprofits, Event Management, Meeting Scheduling, Multi-line Phone, Accounts Receivable, File Management, Records Management, Notary Public, Scanners, Database Administration, Administrative Work, Copying, Microsoft Office 2007, Clerical Work, Public Speaking
Education
Jackson State University 1976 — 1977
Rust College 1973 — 1976
Yazoo City High School 1969 — 1973
Diploma, General Studies
Shelby Wagner Shelby Wagner's Expert Global Solutions Experience September 2012 - Present
Job Executive Assistant at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions September 2012 - Present
Hewlett-Packard August 1989 - August 2012
Skills
Outlook, Microsoft Excel, Customer Service, Access, Lotus Notes, Microsoft Office, Software Documentation, Administrative..., System Administration, Call Centers, Visio, Administration, Data Entry, PeopleSoft, Administrative...
Education
Oklahoma State University 1987 — 1989
Bachelor of Business Administration (B.B.A.), Minor in Management
Northern Oklahoma College 1984 — 1986
Associate's degree, Business Administration and Management, General
Expert Global Solutions September 2012 - Present
Hewlett-Packard August 1989 - August 2012
Skills
Outlook, Microsoft Excel, Customer Service, Access, Lotus Notes, Microsoft Office, Software Documentation, Administrative..., System Administration, Call Centers, Visio, Administration, Data Entry, PeopleSoft, Administrative...
Education
Oklahoma State University 1987 — 1989
Bachelor of Business Administration (B.B.A.), Minor in Management
Northern Oklahoma College 1984 — 1986
Associate's degree, Business Administration and Management, General
Malinda Morris~McCallum Malinda Morris~McCallum's Expert Global Solutions Experience May 2015 - Present
Job Legal Assistant
Industry Consumer Services
Experience
Expert Global Solutions May 2015 - Present
Allegheny County February 2007 - February 2014
Citizens Bank of Pennsylvania June 2003 - October 2004
UPMC Health Systems 2000 - 2001
Skills
Criminal Justice, Legal Research, Criminal Law, Criminal Investigations, Legal Assistance, Criminal Procedure, Public Speaking, Case Managment, Medical Terminology, Data Entry, Wordperfect, Legal Documents, Legal Issues, Document Review, Pleadings, Court Appearances, Trials, Community Outreach, Nonprofits, Filing, Access, Motions, Briefs, Policy, Westlaw, Hearings
Education
Penn Foster Career School 2015 — 2016
Bachelors, Business Management
Point Park University 2009 — 2012
Criminal Justice
Western School 2005 — 2007
Associates Degree, Criminal Justice and Corrections
Median School of Allied Health 1995 — 1997
Medical Assistant Diploma, Phlebotomy Technician/Phlebotomist, B
Expert Global Solutions May 2015 - Present
Allegheny County February 2007 - February 2014
Citizens Bank of Pennsylvania June 2003 - October 2004
UPMC Health Systems 2000 - 2001
Skills
Criminal Justice, Legal Research, Criminal Law, Criminal Investigations, Legal Assistance, Criminal Procedure, Public Speaking, Case Managment, Medical Terminology, Data Entry, Wordperfect, Legal Documents, Legal Issues, Document Review, Pleadings, Court Appearances, Trials, Community Outreach, Nonprofits, Filing, Access, Motions, Briefs, Policy, Westlaw, Hearings
Education
Penn Foster Career School 2015 — 2016
Bachelors, Business Management
Point Park University 2009 — 2012
Criminal Justice
Western School 2005 — 2007
Associates Degree, Criminal Justice and Corrections
Median School of Allied Health 1995 — 1997
Medical Assistant Diploma, Phlebotomy Technician/Phlebotomist, B
Christopher Postel Christopher Postel's Expert Global Solutions Experience March 2015 - Present
Job Human Resources Manager at Expert Global Solutions
Industry Human Resources
Experience
Expert Global Solutions March 2015 - Present
Ecolab February 2014 - March 2015
Burlington Coat Factory 2011 - 2012
Old Navy 2008 - 2010
Best Buy June 2005 - March 2007
Best Buy June 2003 - June 2005
Best Buy June 2002 - June 2003
Best Buy September 1997 - June 2002
Best Buy February 1997 - September 1997
Knott's Camp Snoopy 1992 - 1997
Skills
Succession Planning, Talent Management, Human Resources, Performance Management, Employee Engagement, Benefits Administration, Employee Relations, Personnel Management, Sales, Deferred Compensation, HRIS, Training, Management, Employee Benefits, New Hire Orientations, Change Management, Organizational..., Organizational Design, Temporary Placement, FMLA, Onboarding, Talent Acquisition, Workforce Planning, College Recruiting, Recruiting, Interviews, Time Management, Hiring, Retail, Employee Training, Applicant Tracking..., HR Policies, Sourcing, Leadership Development, Organizational..., Technical Recruiting, Outsourcing, Recruitment Advertising, HR Consulting, Taleo, Internet Recruiting, Employer Branding, Performance Appraisal, Coaching, Conflict Resolution, Career Development, Executive Search, Store Management, PeopleSoft, Executive Coaching
Education
University of Minnesota-Twin Cities
Liberal Arts and Sciences/Liberal Studies
Expert Global Solutions March 2015 - Present
Ecolab February 2014 - March 2015
Burlington Coat Factory 2011 - 2012
Old Navy 2008 - 2010
Best Buy June 2005 - March 2007
Best Buy June 2003 - June 2005
Best Buy June 2002 - June 2003
Best Buy September 1997 - June 2002
Best Buy February 1997 - September 1997
Knott's Camp Snoopy 1992 - 1997
Skills
Succession Planning, Talent Management, Human Resources, Performance Management, Employee Engagement, Benefits Administration, Employee Relations, Personnel Management, Sales, Deferred Compensation, HRIS, Training, Management, Employee Benefits, New Hire Orientations, Change Management, Organizational..., Organizational Design, Temporary Placement, FMLA, Onboarding, Talent Acquisition, Workforce Planning, College Recruiting, Recruiting, Interviews, Time Management, Hiring, Retail, Employee Training, Applicant Tracking..., HR Policies, Sourcing, Leadership Development, Organizational..., Technical Recruiting, Outsourcing, Recruitment Advertising, HR Consulting, Taleo, Internet Recruiting, Employer Branding, Performance Appraisal, Coaching, Conflict Resolution, Career Development, Executive Search, Store Management, PeopleSoft, Executive Coaching
Education
University of Minnesota-Twin Cities
Liberal Arts and Sciences/Liberal Studies
Evan Flamm Evan Flamm's Expert Global Solutions Experience September 2013 - April 2015
Job Manager of Financial Operations, Surgical Care Affiliates
Industry Hospital & Health Care
Experience
Surgical Care Affiliates May 2015 - Present
Expert Global Solutions September 2013 - April 2015
ShopRunner April 2012 - September 2013
IBM Global Business Services August 2010 - March 2012
Skills
Financial Reporting, Financial Modeling, Budget Reconciliation, Business Process Design, Business Analysis, Business Process, Management Consulting, Financial Analysis, Business Requirements, Financial Metrics, Access, Microsoft Excel, Visio, Intacct, MS Project, Strategic Financial..., MySQL, Forecasting, Budgets, Business Development, Finance, Contract Negotiation, Data Analysis, Analysis, Financial Planning, Management
Education
Penn State University 2006 — 2010
Bachelor of Science, Finance Major with Minor in Business Law., 3.8
Surgical Care Affiliates May 2015 - Present
Expert Global Solutions September 2013 - April 2015
ShopRunner April 2012 - September 2013
IBM Global Business Services August 2010 - March 2012
Skills
Financial Reporting, Financial Modeling, Budget Reconciliation, Business Process Design, Business Analysis, Business Process, Management Consulting, Financial Analysis, Business Requirements, Financial Metrics, Access, Microsoft Excel, Visio, Intacct, MS Project, Strategic Financial..., MySQL, Forecasting, Budgets, Business Development, Finance, Contract Negotiation, Data Analysis, Analysis, Financial Planning, Management
Education
Penn State University 2006 — 2010
Bachelor of Science, Finance Major with Minor in Business Law., 3.8
Alex Kokoszka Alex Kokoszka's Expert Global Solutions Experience April 2015 - Present
Job Accountant at Expert Global Solutions
Industry Accounting
Experience
Expert Global Solutions April 2015 - Present
AccuVal-LiquiTec June 2014 - April 2015
Fifth Third Securities January 2013 - June 2014
Fifth Third Bank June 2010 - June 2014
Fifth Third Bank August 2013 - January 2014
Skills
Banking, Customer Service, Microsoft Excel, Cash Management, Investments, Sales, Analysis, Report Writing, Site Inspections, Finance
Education
Northeastern Illinois University
Bachelor's degree, Accounting
Expert Global Solutions April 2015 - Present
AccuVal-LiquiTec June 2014 - April 2015
Fifth Third Securities January 2013 - June 2014
Fifth Third Bank June 2010 - June 2014
Fifth Third Bank August 2013 - January 2014
Skills
Banking, Customer Service, Microsoft Excel, Cash Management, Investments, Sales, Analysis, Report Writing, Site Inspections, Finance
Education
Northeastern Illinois University
Bachelor's degree, Accounting
Mark DeGeorge Mark DeGeorge's Expert Global Solutions Experience 2013 - Present
Job VP Client Services Communications
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions 2013 - Present
SYKES Enterprises, Inc. 2003 - 2012
Stream International 2000 - 2003
Compaq Computer Corporation June 2000 - July 2000
Inacom / Vanstar 1997 - 2000
American President Lines 1995 - 1997
Skills
Offshore Outsourcing, Outsourcing Management, Contract Management, Process Improvement, Operations Management, Operational Excellence, Business Strategy, Strategic Planning, Cross-functional Team..., Situational Leadership, Customer Service, CRM, Account Management, BPO, Outsourcing, Leadership, Customer Experience, Call Centers, Vendor Management, Management, Financial Services, Coaching, Contact Centers, Customer Satisfaction, Sales, Inbound Marketing, Workforce Management, B2B, Call Center Development, Business Process..., Offshoring, P&L Management, Lead Generation, Customer Retention, Team Management, Negotiation, Strategy, Executive Management, Team Leadership, Contact Center..., IVR, Solution Selling, Professional Services, Analytics, Service Delivery, Transition Management, Performance Management
Education
Muhlenberg College 1989 — 1993
Bachelor of Arts (BA), Business Administration and Management
HILS Leadership Development
Situational Leadership - Service and Support
Advance Consulting - The Consultative Approach
Situational Leadership - Sales
TalentKeepers - Retention Coach
Expert Global Solutions 2013 - Present
SYKES Enterprises, Inc. 2003 - 2012
Stream International 2000 - 2003
Compaq Computer Corporation June 2000 - July 2000
Inacom / Vanstar 1997 - 2000
American President Lines 1995 - 1997
Skills
Offshore Outsourcing, Outsourcing Management, Contract Management, Process Improvement, Operations Management, Operational Excellence, Business Strategy, Strategic Planning, Cross-functional Team..., Situational Leadership, Customer Service, CRM, Account Management, BPO, Outsourcing, Leadership, Customer Experience, Call Centers, Vendor Management, Management, Financial Services, Coaching, Contact Centers, Customer Satisfaction, Sales, Inbound Marketing, Workforce Management, B2B, Call Center Development, Business Process..., Offshoring, P&L Management, Lead Generation, Customer Retention, Team Management, Negotiation, Strategy, Executive Management, Team Leadership, Contact Center..., IVR, Solution Selling, Professional Services, Analytics, Service Delivery, Transition Management, Performance Management
Education
Muhlenberg College 1989 — 1993
Bachelor of Arts (BA), Business Administration and Management
HILS Leadership Development
Situational Leadership - Service and Support
Advance Consulting - The Consultative Approach
Situational Leadership - Sales
TalentKeepers - Retention Coach
Kurt Hansen Kurt Hansen's Expert Global Solutions Experience February 2012 - October 2012
Job Enterprise Network Manager at Uline
Industry Telecommunications
Experience
Expert Global Solutions February 2012 - October 2012
APAC Customer Services August 2008 - May 2012
APAC Customer Services May 2006 - August 2008
RSM McGladrey, Inc. October 2004 - May 2006
Sand Communications May 2000 - October 2004
Parsons Technology February 1988 - May 2000
North Bay Computer*Ware 1986 - 1988
Skills
Avaya, Call Center, Telephony, PBX, Telecommunications, IVR, Workforce Management, ACD, VoIP, Business Continuity, Data Networking, IT Architecture, Network Design, Networking, Disaster Recovery, Architecture, Security, Cisco Technologies, Troubleshooting, WAN, Call Centers, System Administration, Switches, Integration, Data Center, Contact Centers, Windows, Firewalls, LAN-WAN, Software Installation, Juniper, Outsourcing, Technical Support, Servers, Network Administration, Network Engineering, Information Technology, Hardware, Help Desk Support, CRM, Infrastructure, Vendor Management, Architectures, Avaya Technologies
Education
University of Iowa 1981 — 1987
B.S., Physics, Computer Science, Math
Expert Global Solutions February 2012 - October 2012
APAC Customer Services August 2008 - May 2012
APAC Customer Services May 2006 - August 2008
RSM McGladrey, Inc. October 2004 - May 2006
Sand Communications May 2000 - October 2004
Parsons Technology February 1988 - May 2000
North Bay Computer*Ware 1986 - 1988
Skills
Avaya, Call Center, Telephony, PBX, Telecommunications, IVR, Workforce Management, ACD, VoIP, Business Continuity, Data Networking, IT Architecture, Network Design, Networking, Disaster Recovery, Architecture, Security, Cisco Technologies, Troubleshooting, WAN, Call Centers, System Administration, Switches, Integration, Data Center, Contact Centers, Windows, Firewalls, LAN-WAN, Software Installation, Juniper, Outsourcing, Technical Support, Servers, Network Administration, Network Engineering, Information Technology, Hardware, Help Desk Support, CRM, Infrastructure, Vendor Management, Architectures, Avaya Technologies
Education
University of Iowa 1981 — 1987
B.S., Physics, Computer Science, Math
Holly Nintzel's Expert Global Solutions Experience November 2005 - October 2014
Job Sourcing Specialist | Procurement at Transworld Systems
Industry Financial Services
Experience
TSI - A Transworld Systems Company November 2005 - Present
Expert Global Solutions November 2005 - October 2014
Outsourcing Solutions, Inc April 2006 - April 2008
Outsourcing Solutions, Inc November 2005 - April 2006
DEBORAH ARCHILLETTI, D.D.S., S.C February 2002 - November 2005
Skills
Purchasing, Procurement, Project Management, Budgets, Vendor Relationships, Purchasing Processes, SAP Netweaver, SAP, Vendor Management, Vendor Contracts, Negotiation, Microsoft Office, Microsoft Excel, Microsoft Word, Training, Customer Satisfaction, Process Improvement, Customer Service, Team Building, Call Centers, Leadership
Education
Ottawa University
TSI - A Transworld Systems Company November 2005 - Present
Expert Global Solutions November 2005 - October 2014
Outsourcing Solutions, Inc April 2006 - April 2008
Outsourcing Solutions, Inc November 2005 - April 2006
DEBORAH ARCHILLETTI, D.D.S., S.C February 2002 - November 2005
Skills
Purchasing, Procurement, Project Management, Budgets, Vendor Relationships, Purchasing Processes, SAP Netweaver, SAP, Vendor Management, Vendor Contracts, Negotiation, Microsoft Office, Microsoft Excel, Microsoft Word, Training, Customer Satisfaction, Process Improvement, Customer Service, Team Building, Call Centers, Leadership
Education
Ottawa University
Andrew Lindley's Expert Global Solutions Experience May 2014 - Present
Job Sales Agent at Expert Global Solutions
Industry Motion Pictures and Film
Experience
Expert Global Solutions May 2014 - Present
Self-Employed October 2004 - Present
MI Geeks February 2014 - May 2014
Trillium Pointe Apartment Homes September 2011 - February 2014
Bed Bath & Beyond October 2010 - August 2011
Chick-fil-A Restaurants October 2009 - August 2010
Sitel November 2009 - March 2010
Dave Christiano Films October 2004 - July 2009
WSAE Radio January 1999 - August 2004
20th Century Fox Film August 2002 - August 2002
Skills
Final Cut Pro, Video Production, Film Production, Videography, Editing, Broadcast, Film Editing, Non-linear Editing
Education
Spring Arbor University 1997 — 2003
Communications, Film Production
Expert Global Solutions May 2014 - Present
Self-Employed October 2004 - Present
MI Geeks February 2014 - May 2014
Trillium Pointe Apartment Homes September 2011 - February 2014
Bed Bath & Beyond October 2010 - August 2011
Chick-fil-A Restaurants October 2009 - August 2010
Sitel November 2009 - March 2010
Dave Christiano Films October 2004 - July 2009
WSAE Radio January 1999 - August 2004
20th Century Fox Film August 2002 - August 2002
Skills
Final Cut Pro, Video Production, Film Production, Videography, Editing, Broadcast, Film Editing, Non-linear Editing
Education
Spring Arbor University 1997 — 2003
Communications, Film Production
Richard Bostwick Richard Bostwick's Expert Global Solutions Experience October 1994 - Present
Job Sr. Account Executive at NCO Financial Investigative Services
Industry Financial Services
Experience
Expert Global Solutions October 1994 - Present
Sperry Sun Drilling Services January 1985 - September 1994
Skills
Direct Sales, Marketing Strategy, Competitive Strategy, Sales Management, Account Management, Business Strategy, Credit, Customer Retention, Executive Management, Team Building, Team Leadership, Strategy, Risk Management, Business Planning, Lead Generation, Advertising, Forecasting, Management, Call Center, New Business Development, Key Account Management, Customer Satisfaction, Leadership, Strategic Planning, Sales Process, Microsoft Office, Operations Management, Customer Service, Insurance, Selling, Negotiation, Process Improvement, Analysis, Microsoft Excel, Sales, Marketing, Strategic Partnerships, Direct Marketing, B2B, Budgets, Microsoft Word, Salesforce.com, Business Development, Cold Calling, Social Media Marketing, Investments, Finance, Financial Analysis, Email Marketing, Time Management
Education
University of Southern Mississippi 1979 — 1983
BS, Geology
International School of Kuala Lumpur 1977 — 1979
Expert Global Solutions October 1994 - Present
Sperry Sun Drilling Services January 1985 - September 1994
Skills
Direct Sales, Marketing Strategy, Competitive Strategy, Sales Management, Account Management, Business Strategy, Credit, Customer Retention, Executive Management, Team Building, Team Leadership, Strategy, Risk Management, Business Planning, Lead Generation, Advertising, Forecasting, Management, Call Center, New Business Development, Key Account Management, Customer Satisfaction, Leadership, Strategic Planning, Sales Process, Microsoft Office, Operations Management, Customer Service, Insurance, Selling, Negotiation, Process Improvement, Analysis, Microsoft Excel, Sales, Marketing, Strategic Partnerships, Direct Marketing, B2B, Budgets, Microsoft Word, Salesforce.com, Business Development, Cold Calling, Social Media Marketing, Investments, Finance, Financial Analysis, Email Marketing, Time Management
Education
University of Southern Mississippi 1979 — 1983
BS, Geology
International School of Kuala Lumpur 1977 — 1979
Trace Anderman Trace Anderman's Expert Global Solutions Experience 2004 - Present
Job Contact Center Strategist for the Banking, Financial, Healthcare and Pharmaceutical Industries
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions 2004 - Present
Skills
Credit, Executive Management, BPO, Call Center, Credit Cards, Financial Services, Outsourcing, Vendor Management, Finance, Portfolio Management, Account Management, Loans, Strategic Partnerships, Call Centers, Process Improvement, Cross-functional Team..., Business Development, Contact Centers, Analysis, Business Strategy, Call Center Development, Analytics, CRM, Customer Experience, Change Management, Leadership, New Business Development, Workforce Management, Relationship Management, Banking, Operations Management, Management, Payments, Customer Satisfaction, Business Process..., Customer Retention, Start-ups, Risk Management, Business Analysis, Strategy, P&L Management, E-commerce, Sales Process, Business Intelligence, Offshoring, Mergers & Acquisitions, Sales
Education
Seattle University 1985 — 1990
Bachelor of Arts (B.A.), Economics
Expert Global Solutions 2004 - Present
Skills
Credit, Executive Management, BPO, Call Center, Credit Cards, Financial Services, Outsourcing, Vendor Management, Finance, Portfolio Management, Account Management, Loans, Strategic Partnerships, Call Centers, Process Improvement, Cross-functional Team..., Business Development, Contact Centers, Analysis, Business Strategy, Call Center Development, Analytics, CRM, Customer Experience, Change Management, Leadership, New Business Development, Workforce Management, Relationship Management, Banking, Operations Management, Management, Payments, Customer Satisfaction, Business Process..., Customer Retention, Start-ups, Risk Management, Business Analysis, Strategy, P&L Management, E-commerce, Sales Process, Business Intelligence, Offshoring, Mergers & Acquisitions, Sales
Education
Seattle University 1985 — 1990
Bachelor of Arts (B.A.), Economics
Christopher Salvatore's Expert Global Solutions Experience March 2014 - Present
Job Vice President, Workforce Solutions at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions March 2014 - Present
APAC Customer Services March 2012 - March 2014
NCO Financial Systems February 2004 - March 2012
APAC Customer Services, Inc May 2000 - September 2003
Skills
Outsourcing, Call Center, Workforce Management, Management, Program Management, Forecasting, Contact Centers, Call Centers, Vendor Management, Operations Management, Strategic Planning, Account Management, Business Development, Leadership, Customer Satisfaction, Strategy, Sales, Telecommunications, Team Building, Budgets, Training, Performance Management, IEX, BPO, CRM, Integration, Process Improvement, Customer Experience, Executive Management, Coaching, Team Leadership, Business Process..., Change Management, Team Management, Call Center Development, Customer Retention, Inbound Marketing, Cross-functional Team..., Service Delivery, Recruiting, Offshoring, Avaya, Human Resources, Employee Engagement, P&L Management, ACD, Business Analysis, Telemarketing, Employee Relations, IVR
Education
Paul Smith's College 1994 — 1996
Expert Global Solutions March 2014 - Present
APAC Customer Services March 2012 - March 2014
NCO Financial Systems February 2004 - March 2012
APAC Customer Services, Inc May 2000 - September 2003
Skills
Outsourcing, Call Center, Workforce Management, Management, Program Management, Forecasting, Contact Centers, Call Centers, Vendor Management, Operations Management, Strategic Planning, Account Management, Business Development, Leadership, Customer Satisfaction, Strategy, Sales, Telecommunications, Team Building, Budgets, Training, Performance Management, IEX, BPO, CRM, Integration, Process Improvement, Customer Experience, Executive Management, Coaching, Team Leadership, Business Process..., Change Management, Team Management, Call Center Development, Customer Retention, Inbound Marketing, Cross-functional Team..., Service Delivery, Recruiting, Offshoring, Avaya, Human Resources, Employee Engagement, P&L Management, ACD, Business Analysis, Telemarketing, Employee Relations, IVR
Education
Paul Smith's College 1994 — 1996
Daisy B. Daisy B.'s Expert Global Solutions Experience September 2014 - Present
Job Call Center Operations
Industry Internet
Experience
Expert Global Solutions September 2014 - Present
JR Cigars July 2007 - February 2014
Campus Partners August 2000 - July 2006
Sears TeleServ September 1988 - April 2000
Skills
Customer Service..., Project Management, Strategic Planning, Workforce Management, Customer Experience, Certified Call Center..., Non Profit Management, Leadership, Budgets, Program Management, Coaching, Training, Leadership Development, Public Speaking, Operations Management, Team Leadership, Policy, Nonprofits
Education
North Carolina Agricultural and Technical State University 2007 — 2009
MA, English
Expert Global Solutions September 2014 - Present
JR Cigars July 2007 - February 2014
Campus Partners August 2000 - July 2006
Sears TeleServ September 1988 - April 2000
Skills
Customer Service..., Project Management, Strategic Planning, Workforce Management, Customer Experience, Certified Call Center..., Non Profit Management, Leadership, Budgets, Program Management, Coaching, Training, Leadership Development, Public Speaking, Operations Management, Team Leadership, Policy, Nonprofits
Education
North Carolina Agricultural and Technical State University 2007 — 2009
MA, English
Brian Cushin Brian Cushin's Expert Global Solutions Experience January 2014 - Present
Job Sales and Customer Care Supervisor at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions January 2014 - Present
Expert Global Solutions April 2010 - December 2013
Skills
Call Centers, Customer Satisfaction, Customer Experience, Workforce Management, Management, Process Improvement, Training, Team Leadership, BPO, Leadership
Education
University of Pittsburgh-Bradford
Expert Global Solutions January 2014 - Present
Expert Global Solutions April 2010 - December 2013
Skills
Call Centers, Customer Satisfaction, Customer Experience, Workforce Management, Management, Process Improvement, Training, Team Leadership, BPO, Leadership
Education
University of Pittsburgh-Bradford
Michael Ciurleo's Expert Global Solutions Experience January 2005 - November 2013
Job Photographer / Media Processing and Distribution Specialist
Industry Events Services
Experience
Mcp Images.ca August 2011 - Present
Gatestone & Co. December 2013 - July 2014
Expert Global Solutions January 2005 - November 2013
Financial Debt Recovery Limited (FDR) August 2010 - April 2011
Royal Caribbean Cruises, Ltd. January 1999 - August 2002
Carnival Cruise Lines January 1998 - November 1998
Glamour Shots November 1996 - January 1998
Skills
Photography, Leadership, Digital Photography, Customer Service, Management, Graphic Design, Photoshop, Wedding Photography, Weddings, Sales, Image Manipulation, Account Management, Negotiation, Microsoft Office, Creative Direction, Social Media, Portraits, Social Media Marketing, Portrait Photography, Call Centers, Flyers, Outlook, Microsoft Excel, Event Photography, Coaching, Advertising, Commercial Photography, Social Networking, Customer Relations, Problem Solving, Windows, Data Mining, Mac OS, Project Management, Analysis, Microsoft Word, Time Management, Adobe Creative Suite, KPI Reports, Strategy, Interviews, Recruiting, Photos, Headshots, Excel, Word, Project management and..., Analytical and..., light, Drone flight and...
Education
Sheridan College 1997 — 1998
Sheridan College 1997 — 1998
Mcp Images.ca August 2011 - Present
Gatestone & Co. December 2013 - July 2014
Expert Global Solutions January 2005 - November 2013
Financial Debt Recovery Limited (FDR) August 2010 - April 2011
Royal Caribbean Cruises, Ltd. January 1999 - August 2002
Carnival Cruise Lines January 1998 - November 1998
Glamour Shots November 1996 - January 1998
Skills
Photography, Leadership, Digital Photography, Customer Service, Management, Graphic Design, Photoshop, Wedding Photography, Weddings, Sales, Image Manipulation, Account Management, Negotiation, Microsoft Office, Creative Direction, Social Media, Portraits, Social Media Marketing, Portrait Photography, Call Centers, Flyers, Outlook, Microsoft Excel, Event Photography, Coaching, Advertising, Commercial Photography, Social Networking, Customer Relations, Problem Solving, Windows, Data Mining, Mac OS, Project Management, Analysis, Microsoft Word, Time Management, Adobe Creative Suite, KPI Reports, Strategy, Interviews, Recruiting, Photos, Headshots, Excel, Word, Project management and..., Analytical and..., light, Drone flight and...
Education
Sheridan College 1997 — 1998
Sheridan College 1997 — 1998
Randy Grant Randy Grant's Expert Global Solutions Experience January 2004 - Present
Job You won't find another more ambitious than me
Industry Program Development
Experience
Expert Global Solutions January 2004 - Present
Skills
Project Management, Project Planning, Web Design, Business Strategy, New Business Development, Strategic Planning, Social Media Marketing, Project Coordination, Business Analysis, Business Planning, Small Business Online..., Consulting, Entrepreneurship, Leadership
Education
Norfolk State University 2001 — 2003
Tidewater Community College
Expert Global Solutions January 2004 - Present
Skills
Project Management, Project Planning, Web Design, Business Strategy, New Business Development, Strategic Planning, Social Media Marketing, Project Coordination, Business Analysis, Business Planning, Small Business Online..., Consulting, Entrepreneurship, Leadership
Education
Norfolk State University 2001 — 2003
Tidewater Community College
Iqbal Safi's Expert Global Solutions Experience July 2015 - Present
Job Customer Care Agent at Expert Global Solutions
Industry Investment Management
Experience
Expert Global Solutions July 2015 - Present
Orias International December 2012 - May 2014
Mission Essential Personnel, LLC June 2012 - February 2013
Oryx Projects January 2009 - December 2010
Olympus Securities, LLC February 2008 - December 2009
Skills
Military, Intelligence, Military Operations, Security Management, Close Protection, Crisis Management, Personal Protection, Security Training, Government Contracting, Personnel Security, Logistic Support, Logistics Management, Culture Advisor, Aviation, Business Management, Risk Assessment, Team Building, Defensive Driving, Customer Service, Consulting, Vendor Management, Small Business, Microsoft Office, Office Management, Inspection, Transportation, Translation, Communication Skills, Events Organisation, Knowledge Sharing, Client Representation, Intelligence Analysis, Security Clearance, Defense, Army, Program Management, Management
Education
Kardan University 2007 — 2008
Diploma, HR, A+
Scholar Academy High School, 1992 — 2002
High School, General Studies, A-Grade
Pima Community College
Associate’s Degree
Expert Global Solutions July 2015 - Present
Orias International December 2012 - May 2014
Mission Essential Personnel, LLC June 2012 - February 2013
Oryx Projects January 2009 - December 2010
Olympus Securities, LLC February 2008 - December 2009
Skills
Military, Intelligence, Military Operations, Security Management, Close Protection, Crisis Management, Personal Protection, Security Training, Government Contracting, Personnel Security, Logistic Support, Logistics Management, Culture Advisor, Aviation, Business Management, Risk Assessment, Team Building, Defensive Driving, Customer Service, Consulting, Vendor Management, Small Business, Microsoft Office, Office Management, Inspection, Transportation, Translation, Communication Skills, Events Organisation, Knowledge Sharing, Client Representation, Intelligence Analysis, Security Clearance, Defense, Army, Program Management, Management
Education
Kardan University 2007 — 2008
Diploma, HR, A+
Scholar Academy High School, 1992 — 2002
High School, General Studies, A-Grade
Pima Community College
Associate’s Degree
Memie Williamson's Expert Global Solutions Experience July 2015 - Present
Job Business Administrator Vendor for Microsoft at Expert Global Solutions
Industry Computer Software
Experience
Expert Global Solutions July 2015 - Present
Expert Global Solutions March 2015 - Present
Finish Line June 2013 - March 2015
Sprint August 2012 - August 2013
St. Ambrose University January 2009 - July 2013
Quad Cities River Bandits, Modern Woodman Park April 2011 - September 2011
Skills
Customer Service, Sales, Leadership, Event Planning, Training, Sports Marketing, Time Management, Management, Inventory Management, Marketing Communications, Public Speaking, Facebook, Retail, Sports, Social Networking, Marketing, Microsoft Office, PowerPoint, Teamwork, Social Media Marketing, Event Management, Team Building, Photoshop, Advertising, Microsoft Word, Marketing Strategy, Strategic Planning, Direct Sales, Outgoing, Self Driven, Sports Management, Public Relations, Sponsorship, Coaching, Leadership Development, Cold Calling, Goal Oriented, Ticket Sales, Baseball, Media Relations, Networking, Student Development, Photography, Online Marketing, YouTube, Email Marketing, mic, mana, Project Management, Microsoft SQL Server
Education
St. Ambrose University 2009 — 2013
Bachelor of Arts, Sports Management & Marketing
Expert Global Solutions July 2015 - Present
Expert Global Solutions March 2015 - Present
Finish Line June 2013 - March 2015
Sprint August 2012 - August 2013
St. Ambrose University January 2009 - July 2013
Quad Cities River Bandits, Modern Woodman Park April 2011 - September 2011
Skills
Customer Service, Sales, Leadership, Event Planning, Training, Sports Marketing, Time Management, Management, Inventory Management, Marketing Communications, Public Speaking, Facebook, Retail, Sports, Social Networking, Marketing, Microsoft Office, PowerPoint, Teamwork, Social Media Marketing, Event Management, Team Building, Photoshop, Advertising, Microsoft Word, Marketing Strategy, Strategic Planning, Direct Sales, Outgoing, Self Driven, Sports Management, Public Relations, Sponsorship, Coaching, Leadership Development, Cold Calling, Goal Oriented, Ticket Sales, Baseball, Media Relations, Networking, Student Development, Photography, Online Marketing, YouTube, Email Marketing, mic, mana, Project Management, Microsoft SQL Server
Education
St. Ambrose University 2009 — 2013
Bachelor of Arts, Sports Management & Marketing
Chelsey Jenkins Chelsey Jenkins's Expert Global Solutions Experience July 2015 - Present
Job Medical Support Specialist for Expert Global Solutions
Industry Veterinary
Experience
Expert Global Solutions July 2015 - Present
U.S. Army Reserve March 2010 - Present
Skills
Customer Service, Leadership, Customer Support, Problem Solving, Sales Management, Supervisory Skills, Government, Microsoft Office, Military Logistics, Human Resources, Transportation..., Retail Sales, Training
Education
Pima Medical Institute-Las Vegas 2015 — 2017
Associate of Science, Veterinary Medicine
University of Phoenix 2012 — 2015
Bachelor of Science in Business, Sustainable and Enterprise Management
High Tech Regional Training Site 2011 — 2011
Certificate, Transportation and Movement Operations
The U.S. Army Transportation School 2010 — 2010
Diploma, Transportation Management
Shadow Ridge High School 2003 — 2007
Honors Diploma
Expert Global Solutions July 2015 - Present
U.S. Army Reserve March 2010 - Present
Skills
Customer Service, Leadership, Customer Support, Problem Solving, Sales Management, Supervisory Skills, Government, Microsoft Office, Military Logistics, Human Resources, Transportation..., Retail Sales, Training
Education
Pima Medical Institute-Las Vegas 2015 — 2017
Associate of Science, Veterinary Medicine
University of Phoenix 2012 — 2015
Bachelor of Science in Business, Sustainable and Enterprise Management
High Tech Regional Training Site 2011 — 2011
Certificate, Transportation and Movement Operations
The U.S. Army Transportation School 2010 — 2010
Diploma, Transportation Management
Shadow Ridge High School 2003 — 2007
Honors Diploma
Jacob Vestergaard Jacob Vestergaard's Expert Global Solutions Experience August 2013 - Present
Job Tech Support Representitive at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions August 2013 - Present
Onidea Boces 2011 - 2013
R.I.A.C 2009 - 2010
Wayfinder experience 2006 - 2009
Skills
Quality Assurance, Technical Support, Team Leadership, Microsoft Office, Training, Call Centers, Coaching, Customer Satisfaction, BPO, Troubleshooting, Customer Experience, Service Delivery, Customer Service
Education
SUNY Polytechnic Institute
Computer Science
Expert Global Solutions August 2013 - Present
Onidea Boces 2011 - 2013
R.I.A.C 2009 - 2010
Wayfinder experience 2006 - 2009
Skills
Quality Assurance, Technical Support, Team Leadership, Microsoft Office, Training, Call Centers, Coaching, Customer Satisfaction, BPO, Troubleshooting, Customer Experience, Service Delivery, Customer Service
Education
SUNY Polytechnic Institute
Computer Science
Brittany Sepulvado's Expert Global Solutions Experience June 2013 - April 2014
Job Talent Acquisition and Development
Industry Telecommunications
Experience
The Go Solution April 2014 - Present
Expert Global Solutions June 2013 - April 2014
Insphere Insurance Solutions August 2012 - May 2013
Aon Hewitt July 2011 - July 2012
United States Postal Service December 2009 - June 2011
Chrysler Group LLC August 2008 - November 2009
National Archives June 2007 - July 2008
Modern Art Museum of Fort Worth January 2005 - August 2005
Skills
COBRA, Employee Benefits, Benefits Administration, Defined Benefit, Pension Administration, Health Insurance, Life Insurance, Open Enrollment, Medicare, Insurance, Call Centers, Disability Insurance, Training, Flexible Spending..., Onboarding, Underwriting, Licensed Life, Customer Service, Compensation, Health Care Reform, Retirement, Benefits Design, Leadership, FMLA, 401k, Sales, New Hire Orientations, Business Objects, Deferred Compensation, HRIS, Employee Relations, PeopleSoft, Customer Retention, Licensing, Recruiting, Management, Talent Acquisition, Sourcing, Team Leadership, Human Resources, Hiring, Performance Management, Payroll, Workers Compensation, Lotus Notes, Applicant Tracking..., Taleo, Vendor Management, Workforce Planning
Education
The University of Texas at Arlington 2003 — 2008
Bachelor of Arts (B.A.), Art History, Criticism and Conservation, 3.8
Grace Preparatory Academy 1999 — 2003
HS Diploma, Mathematics and Computer Science, 4.1
The Go Solution April 2014 - Present
Expert Global Solutions June 2013 - April 2014
Insphere Insurance Solutions August 2012 - May 2013
Aon Hewitt July 2011 - July 2012
United States Postal Service December 2009 - June 2011
Chrysler Group LLC August 2008 - November 2009
National Archives June 2007 - July 2008
Modern Art Museum of Fort Worth January 2005 - August 2005
Skills
COBRA, Employee Benefits, Benefits Administration, Defined Benefit, Pension Administration, Health Insurance, Life Insurance, Open Enrollment, Medicare, Insurance, Call Centers, Disability Insurance, Training, Flexible Spending..., Onboarding, Underwriting, Licensed Life, Customer Service, Compensation, Health Care Reform, Retirement, Benefits Design, Leadership, FMLA, 401k, Sales, New Hire Orientations, Business Objects, Deferred Compensation, HRIS, Employee Relations, PeopleSoft, Customer Retention, Licensing, Recruiting, Management, Talent Acquisition, Sourcing, Team Leadership, Human Resources, Hiring, Performance Management, Payroll, Workers Compensation, Lotus Notes, Applicant Tracking..., Taleo, Vendor Management, Workforce Planning
Education
The University of Texas at Arlington 2003 — 2008
Bachelor of Arts (B.A.), Art History, Criticism and Conservation, 3.8
Grace Preparatory Academy 1999 — 2003
HS Diploma, Mathematics and Computer Science, 4.1
Keith Vosgerau Keith Vosgerau's Expert Global Solutions Experience September 2014 - Present
Job Partner Practice Recruiter at Microsoft at Exert Global Solutions
Industry Information Technology and Services
Experience
Expert Global Solutions September 2014 - Present
Skills
Partner Management
Education
University of Minnesota-Twin Cities 2008 — 2013
Expert Global Solutions September 2014 - Present
Skills
Partner Management
Education
University of Minnesota-Twin Cities 2008 — 2013
Gail Kelly's Expert Global Solutions Experience August 2013 - January 2015
Job Information Technology Executive
Industry Chemicals
Experience
LyondellBasell July 2015 - Present
Expert Global Solutions August 2013 - January 2015
Hewlett-Packard April 2013 - August 2013
Hewlett-Packard September 2006 - August 2013
Hewlett-Packard October 2004 - September 2006
Hewlett-Packard May 2004 - September 2004
Hewlett-Packard May 2002 - May 2004
Compaq Computer October 1997 - April 2002
BDO Seidman April 1995 - September 1997
VALIC, American General Corporation August 1991 - August 1994
Education
Texas A&M University
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
University of Houston
Master of Business Administration (MBA), MBA
LyondellBasell July 2015 - Present
Expert Global Solutions August 2013 - January 2015
Hewlett-Packard April 2013 - August 2013
Hewlett-Packard September 2006 - August 2013
Hewlett-Packard October 2004 - September 2006
Hewlett-Packard May 2004 - September 2004
Hewlett-Packard May 2002 - May 2004
Compaq Computer October 1997 - April 2002
BDO Seidman April 1995 - September 1997
VALIC, American General Corporation August 1991 - August 1994
Education
Texas A&M University
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
University of Houston
Master of Business Administration (MBA), MBA
antonio owens's Expert Global Solutions Experience January 2013 - Present
Job Student at North Carolina Agricultural and Technical State University
Industry Consumer Services
Experience
Expert Global Solutions January 2013 - Present
Guilford Health Care Center January 2011 - January 2013
Owens Consulting LLC January 2008 - January 2010
Skills
Customer Service..., Data Entry, Data Analysis, Public Speaking, Political Communication
Education
North Carolina Agricultural and Technical State University 2011 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Expert Global Solutions January 2013 - Present
Guilford Health Care Center January 2011 - January 2013
Owens Consulting LLC January 2008 - January 2010
Skills
Customer Service..., Data Entry, Data Analysis, Public Speaking, Political Communication
Education
North Carolina Agricultural and Technical State University 2011 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Giselle Ramos Giselle Ramos's Expert Global Solutions Experience September 2013 - Present
Job Human Resource Professional
Industry Human Resources
Experience
Expert Global Solutions September 2013 - Present
APAC Customer Services February 2011 - September 2013
Skills
Performance Management, Call Center, Recruiting, Microsoft Office, Interviews, Team Building, Customer Service, Call Centers, Human Resources, Microsoft Excel, Applicant Tracking..., PowerPoint, Onboarding, Payroll, Time Management, Employee Benefits, Employee Relations, Training
Education
Saint Leo University 2015 — 2017
Bachelor of Arts (BA), Human Resources Management and Services
Hillsborough Community College 2010 — 2013
Associate of Arts (A.A.), Mass Communication/Media Studies
Expert Global Solutions September 2013 - Present
APAC Customer Services February 2011 - September 2013
Skills
Performance Management, Call Center, Recruiting, Microsoft Office, Interviews, Team Building, Customer Service, Call Centers, Human Resources, Microsoft Excel, Applicant Tracking..., PowerPoint, Onboarding, Payroll, Time Management, Employee Benefits, Employee Relations, Training
Education
Saint Leo University 2015 — 2017
Bachelor of Arts (BA), Human Resources Management and Services
Hillsborough Community College 2010 — 2013
Associate of Arts (A.A.), Mass Communication/Media Studies
Christopher Orndorff Christopher Orndorff's Expert Global Solutions Experience March 2007 - November 2014
Job Student Loan Default Aversion
Industry Financial Services
Experience
Transworld Systems Incorporated December 2014 - Present
Expert Global Solutions March 2007 - November 2014
Skills
Financial Analysis, Customer Service, Financial Risk, Risk Management, Skip Tracing, Financial Modeling, Debt Restructuring, Finance, Microsoft Word, Strategic Financial..., Accounts Receivable, Options, Cash Flow, Accounting, Social Media, Team Building, Microsoft Excel, Leadership, Marketing, CRM, Event Planning
Education
Ohio University 2002 — 2006
Bachelor of Arts (B.A.), Ethics in Sociology
Transworld Systems Incorporated December 2014 - Present
Expert Global Solutions March 2007 - November 2014
Skills
Financial Analysis, Customer Service, Financial Risk, Risk Management, Skip Tracing, Financial Modeling, Debt Restructuring, Finance, Microsoft Word, Strategic Financial..., Accounts Receivable, Options, Cash Flow, Accounting, Social Media, Team Building, Microsoft Excel, Leadership, Marketing, CRM, Event Planning
Education
Ohio University 2002 — 2006
Bachelor of Arts (B.A.), Ethics in Sociology
Payton Downing Payton Downing's Expert Global Solutions Experience November 2012 - Present
Job Early Childhood Education Student at Rock Valley College
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions November 2012 - Present
McDonald's Corporation September 2009 - Present
Barnes & Noble November 2011 - January 2012
Skills
English Grammar, Quality Assurance, Child Development, Photography, Graphic Design
Education
Rock Valley College 2015 — 2017
Bachelor of Education (B.Ed.), Early Childhood Education and Teaching
Rasmussen College 2014 — 2015
Early Childhood Education and Teaching
Herzing University-Madison 2011 — 2012
Graphic Design
Harlem High School 2007 — 2011
High School Diploma, General Education
Expert Global Solutions November 2012 - Present
McDonald's Corporation September 2009 - Present
Barnes & Noble November 2011 - January 2012
Skills
English Grammar, Quality Assurance, Child Development, Photography, Graphic Design
Education
Rock Valley College 2015 — 2017
Bachelor of Education (B.Ed.), Early Childhood Education and Teaching
Rasmussen College 2014 — 2015
Early Childhood Education and Teaching
Herzing University-Madison 2011 — 2012
Graphic Design
Harlem High School 2007 — 2011
High School Diploma, General Education
Karen Dills's Expert Global Solutions Experience June 2012 - Present
Job Vice President Recruiting
Industry Human Resources
Experience
Expert Global Solutions June 2012 - Present
APAC Customer Services June 2010 - June 2012
Hewitt Associates July 2005 - June 2010
Hewitt Associates May 2003 - June 2005
Hewitt Associates May 1999 - April 2003
Norrell Services (Spherion) 1992 - 1999
Skills
Talent Acquisition, Recruiting, Sourcing, Human Resources, Executive Search, BPO, Leadership, Management, HR Consulting, Onboarding, Outsourcing, Screening Resumes, Temporary Placement, Internet Recruiting, Corporate Recruiting, Strategy, HR Policies, Process Improvement, Hiring, Applicant Tracking..., Performance Management, Call Centers, Interviews, Talent Management, Screening, Program Management, Consulting, Workforce Planning, Vendor Management, College Recruiting, Technical Recruiting, Strategic Human..., HRIS, Full-cycle Recruiting, Candidate Selection, Recruitment/Retention, Networking, Career Opportunities, Finding Opportunities, Executive-Level..., Team Building, Contract Recruitment, Niche Talent Acquisition, Full-life Cycle...
Education
State University of New York College at Buffalo
BS
Expert Global Solutions June 2012 - Present
APAC Customer Services June 2010 - June 2012
Hewitt Associates July 2005 - June 2010
Hewitt Associates May 2003 - June 2005
Hewitt Associates May 1999 - April 2003
Norrell Services (Spherion) 1992 - 1999
Skills
Talent Acquisition, Recruiting, Sourcing, Human Resources, Executive Search, BPO, Leadership, Management, HR Consulting, Onboarding, Outsourcing, Screening Resumes, Temporary Placement, Internet Recruiting, Corporate Recruiting, Strategy, HR Policies, Process Improvement, Hiring, Applicant Tracking..., Performance Management, Call Centers, Interviews, Talent Management, Screening, Program Management, Consulting, Workforce Planning, Vendor Management, College Recruiting, Technical Recruiting, Strategic Human..., HRIS, Full-cycle Recruiting, Candidate Selection, Recruitment/Retention, Networking, Career Opportunities, Finding Opportunities, Executive-Level..., Team Building, Contract Recruitment, Niche Talent Acquisition, Full-life Cycle...
Education
State University of New York College at Buffalo
BS
Brandy K. Gutierrez's Expert Global Solutions Experience August 2015 - Present
Job Client Solutions Manager
Industry Outsourcing/Offshoring
Experience
APAC Customer Services August 2015 - Present
Expert Global Solutions August 2015 - Present
Expert Global Solutions September 1996 - August 2015
Skills
Team Building, Vendor Management, Customer Service, Call Centers, Management, Process Improvement, Customer Satisfaction, Operations Management, Leadership, Employee Relations, Human Resources, Sales, Recruiting, Workforce Management, Forecasting
Education
Pima Community College 2000 — 2004
Business Management
Pima Community College 2000 — 2004
Bachelor's degree, Business Administration, Management and Operations
APAC Customer Services August 2015 - Present
Expert Global Solutions August 2015 - Present
Expert Global Solutions September 1996 - August 2015
Skills
Team Building, Vendor Management, Customer Service, Call Centers, Management, Process Improvement, Customer Satisfaction, Operations Management, Leadership, Employee Relations, Human Resources, Sales, Recruiting, Workforce Management, Forecasting
Education
Pima Community College 2000 — 2004
Business Management
Pima Community College 2000 — 2004
Bachelor's degree, Business Administration, Management and Operations
Devan Williams's Expert Global Solutions Experience August 2014 - June 2015
Job Sr. TCOM Guest Service Specialist at Target
Industry Retail
Experience
Target June 2015 - Present
Expert Global Solutions August 2014 - June 2015
Your Place Health Systems June 2012 - July 2014
Skills
Customer Service, Customer Retention, Student Leadership, Photography, Customer Satisfaction, Problem Solving, Marketing, Communication, Customer Experience, Critical Thinking, Networking, Time Management, Data Entry, Training
Education
St. Petersburg College 2015 — 2019
Bachelor’s Degree, Business Administration and Management, General
King High School 2003 — 2007
High School, Navy/Marine Corps JROTC/ROTC
Target June 2015 - Present
Expert Global Solutions August 2014 - June 2015
Your Place Health Systems June 2012 - July 2014
Skills
Customer Service, Customer Retention, Student Leadership, Photography, Customer Satisfaction, Problem Solving, Marketing, Communication, Customer Experience, Critical Thinking, Networking, Time Management, Data Entry, Training
Education
St. Petersburg College 2015 — 2019
Bachelor’s Degree, Business Administration and Management, General
King High School 2003 — 2007
High School, Navy/Marine Corps JROTC/ROTC
Omar Saenz's Expert Global Solutions Experience June 2015 - Present
Job Recent Graduate
Industry Law Enforcement
Experience
Expert Global Solutions June 2015 - Present
24 Hour Fitness March 2015 - May 2015
New Mexico State University January 2014 - June 2014
New Mexico State University February 2013 - November 2013
New Mexico State University August 2012 - February 2013
Education
New Mexico State University 2009 — 2015
Bachelor’s Degree, Criminal Justice
Expert Global Solutions June 2015 - Present
24 Hour Fitness March 2015 - May 2015
New Mexico State University January 2014 - June 2014
New Mexico State University February 2013 - November 2013
New Mexico State University August 2012 - February 2013
Education
New Mexico State University 2009 — 2015
Bachelor’s Degree, Criminal Justice
Bruce Strom Bruce Strom's Expert Global Solutions Experience November 2012 - Present
Job Business Transformation Consultant at Expert Global Solutions
Industry
Experience
Expert Global Solutions November 2012 - Present
Skills
SAP FICO, Certified SAP Consultant, Business Transformation, Business Process..., Management, SAP, CRM, Business Process, Leadership, Business Analysis, Outsourcing, ITIL, Training
Education
The University of Texas at Dallas
Master of Business Administration (MBA)
Expert Global Solutions November 2012 - Present
Skills
SAP FICO, Certified SAP Consultant, Business Transformation, Business Process..., Management, SAP, CRM, Business Process, Leadership, Business Analysis, Outsourcing, ITIL, Training
Education
The University of Texas at Dallas
Master of Business Administration (MBA)
Bruno Mayoral Bruno Mayoral's Expert Global Solutions Experience May 2010 - December 2014
Job Computer Engineer/Tech Support/Team Leader/Trainer
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions May 2010 - December 2014
SUMC at The University of Arizona January 2006 - August 2008
Skills
Call Centers, Team Management, BPO, Management, Team Leadership, Leadership, Outsourcing, Performance Management, Training, Process Improvement
Education
University of Arizona 2005 — 2008
Bachelor of Science (B.S.), Computer Engineering
Instituto Tecnologico de Hermosillo 2001 — 2004
Expert Global Solutions May 2010 - December 2014
SUMC at The University of Arizona January 2006 - August 2008
Skills
Call Centers, Team Management, BPO, Management, Team Leadership, Leadership, Outsourcing, Performance Management, Training, Process Improvement
Education
University of Arizona 2005 — 2008
Bachelor of Science (B.S.), Computer Engineering
Instituto Tecnologico de Hermosillo 2001 — 2004
Kiera Hammond's Expert Global Solutions Experience May 2015 - Present
Job Customer Service Representative at Expert Global Solutions
Industry Fine Art
Experience
Expert Global Solutions May 2015 - Present
Saint Leo University August 2013 - May 2015
ROSS DRESS FOR LESS INC May 2013 - August 2013
Saint Leo University August 2012 - May 2013
Adventure Island Busch Gardens May 2012 - August 2012
Saint Leo University August 2011 - May 2012
Skills
PowerPoint, Data Analysis, Microsoft Word, Public Speaking, Microsoft Office, Higher Education, Customer Service, Art History, Management, Marketing, Written Communication, Statistics
Education
Saint Leo University 2011 — 2015
Bachelor of Arts (BA), Sociology
Saint Leo University 2011 — 2015
Minor, Multi-/Interdisciplinary Inquiry in the Arts
Expert Global Solutions May 2015 - Present
Saint Leo University August 2013 - May 2015
ROSS DRESS FOR LESS INC May 2013 - August 2013
Saint Leo University August 2012 - May 2013
Adventure Island Busch Gardens May 2012 - August 2012
Saint Leo University August 2011 - May 2012
Skills
PowerPoint, Data Analysis, Microsoft Word, Public Speaking, Microsoft Office, Higher Education, Customer Service, Art History, Management, Marketing, Written Communication, Statistics
Education
Saint Leo University 2011 — 2015
Bachelor of Arts (BA), Sociology
Saint Leo University 2011 — 2015
Minor, Multi-/Interdisciplinary Inquiry in the Arts
Yafim Dorfman Yafim Dorfman's Expert Global Solutions Experience March 2015 - July 2015
Job Financial Advisor at Expert Global Solutions
Industry Security and Investigations
Experience
Expert Global Solutions March 2015 - July 2015
inSync Staffing (Fiserv) June 2014 - July 2014
iQor March 2013 - December 2013
The Eurasia Center June 2012 - July 2012
Contemporary Services Corporation - CSC September 2010 - October 2011
Skills
Research, Public Speaking, PowerPoint, Time Management, Microsoft Office, Public Relations, Microsoft Excel, Facebook, Customer Service, International Relations, Event Management, Russian, Hebrew, Political Science, Critical Thinking, Photoshop, Project Management, Organization, Translation, Interpretation, International Relations..., Crowd Control, Account Management, CRM, Teamwork, Training, Quicken, QuickBooks, Learning Quickly, Outlook, Data Entry, Social Networking, Social Media, Microsoft Word, Communication, Nonprofits, Problem Solving, Community Outreach, Sales, Financial Analysis, Medical Billing, HIPAA
Education
State University of New York College at Fredonia 2008 — 2012
Bachelor of Science (B.S.), Political Science/International Studies/Russian Studies
Kenmore West Senior High School 2006 — 2008
Advanced Regents Diploma, Honors/Regents High School/Secondary Diploma Program
Expert Global Solutions March 2015 - July 2015
inSync Staffing (Fiserv) June 2014 - July 2014
iQor March 2013 - December 2013
The Eurasia Center June 2012 - July 2012
Contemporary Services Corporation - CSC September 2010 - October 2011
Skills
Research, Public Speaking, PowerPoint, Time Management, Microsoft Office, Public Relations, Microsoft Excel, Facebook, Customer Service, International Relations, Event Management, Russian, Hebrew, Political Science, Critical Thinking, Photoshop, Project Management, Organization, Translation, Interpretation, International Relations..., Crowd Control, Account Management, CRM, Teamwork, Training, Quicken, QuickBooks, Learning Quickly, Outlook, Data Entry, Social Networking, Social Media, Microsoft Word, Communication, Nonprofits, Problem Solving, Community Outreach, Sales, Financial Analysis, Medical Billing, HIPAA
Education
State University of New York College at Fredonia 2008 — 2012
Bachelor of Science (B.S.), Political Science/International Studies/Russian Studies
Kenmore West Senior High School 2006 — 2008
Advanced Regents Diploma, Honors/Regents High School/Secondary Diploma Program
Kassandra Rice Kassandra Rice's Expert Global Solutions Experience March 2015 - August 2015
Job Windows Concierge at Archway Marketing Services
Industry Computer Software
Experience
Archway Marketing Services August 2015 - Present
Expert Global Solutions March 2015 - August 2015
Sky High Marketing August 2014 - February 2015
maurices May 2014 - July 2014
Arvato Digital Services, LLC July 2011 - February 2014
Skills
Windows, Microsoft Stack..., ERP, Operations Management, Customer Service..., Sales Management, Project Management, Direct Sales, Retail Sales, Inside Sales, Spanish Translation, C Level Selling, C-Level Relationships, Microsoft Office, Microsoft Word, Microsoft Exchange, Microsoft CRM, Retail Marketing, Sales Operations, Store Operations, CRM, Management, Leadership, Training, Recruiting, Enterprise Software, Sales, Customer Service, Telecommunications, Time Management, Interviews, Customer Experience, Marketing Strategy, Account Management, Process Improvement, Marketing, Microsoft Excel, Cross-functional Team..., Team Building, Strategic Planning, Purchasing
Education
South Dakota State University
Business Administration / Spanish
Archway Marketing Services August 2015 - Present
Expert Global Solutions March 2015 - August 2015
Sky High Marketing August 2014 - February 2015
maurices May 2014 - July 2014
Arvato Digital Services, LLC July 2011 - February 2014
Skills
Windows, Microsoft Stack..., ERP, Operations Management, Customer Service..., Sales Management, Project Management, Direct Sales, Retail Sales, Inside Sales, Spanish Translation, C Level Selling, C-Level Relationships, Microsoft Office, Microsoft Word, Microsoft Exchange, Microsoft CRM, Retail Marketing, Sales Operations, Store Operations, CRM, Management, Leadership, Training, Recruiting, Enterprise Software, Sales, Customer Service, Telecommunications, Time Management, Interviews, Customer Experience, Marketing Strategy, Account Management, Process Improvement, Marketing, Microsoft Excel, Cross-functional Team..., Team Building, Strategic Planning, Purchasing
Education
South Dakota State University
Business Administration / Spanish
Mary Hollan's Expert Global Solutions Experience June 2000 - April 2015
Job Event Services Supervisor
Industry Religious Institutions
Experience
Cornerstone Church San Antonio April 2015 - Present
Expert Global Solutions June 2000 - April 2015
Skills
Human Resources, Leadership, Operations Management, Recruiting, Employee Relations, Customer Service, Team Management, Training
Education
Texas State University-San Marcos 1995 — 2000
Bachelor of Arts (BA), Spanish Language Teacher Education / Business Administration
Smithson Valley High School 1991 — 1995
Cornerstone Church San Antonio April 2015 - Present
Expert Global Solutions June 2000 - April 2015
Skills
Human Resources, Leadership, Operations Management, Recruiting, Employee Relations, Customer Service, Team Management, Training
Education
Texas State University-San Marcos 1995 — 2000
Bachelor of Arts (BA), Spanish Language Teacher Education / Business Administration
Smithson Valley High School 1991 — 1995
Alex Knutson's Expert Global Solutions Experience November 2012 - Present
Job Dynamics Partner Sales Executive
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions November 2012 - Present
Native Sun Tanning August 2011 - November 2012
Skills
Organization, Sales Management, Customer Satisfaction, Exceed Sales Goals, Leadership, Employee Training, Master Scheduling, Time Management, Timely Decision Making, Multi Tasking, Stress Management, Proactive self-starter, Self Management, Telemarketing, Salesforce.com, Sales, Customer Service
Education
North Dakota State University
Expert Global Solutions November 2012 - Present
Native Sun Tanning August 2011 - November 2012
Skills
Organization, Sales Management, Customer Satisfaction, Exceed Sales Goals, Leadership, Employee Training, Master Scheduling, Time Management, Timely Decision Making, Multi Tasking, Stress Management, Proactive self-starter, Self Management, Telemarketing, Salesforce.com, Sales, Customer Service
Education
North Dakota State University
McKay Adam McKay Adam's Expert Global Solutions Experience December 2011 - Present
Job Operations Manager at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions December 2011 - Present
APAC Customer Services May 2007 - December 2011
Teletech Holdings, Inc September 2002 - April 2007
Citigroup May 2002 - August 2002
Skills
Leadership, Workforce Management, BPO, Call Centers, Training, IEX, Time Management, Microsoft Excel, Outsourcing, Customer Experience, Avaya, Performance Management, Operations Management, Process Improvement, Employee Relations, Coaching, Customer Service, Customer Retention, Team Building, Recruiting, Team Management, Change Management, Account Management, Leadership Development, Call Center Development, Contact Centers, Avaya Technologies, Inbound Marketing, Customer Satisfaction, Management, Vendor Management, Team Leadership, CRM
Education
University of South Florida
BS Accounting - In Progress, Accounting and Business/Management
Expert Global Solutions December 2011 - Present
APAC Customer Services May 2007 - December 2011
Teletech Holdings, Inc September 2002 - April 2007
Citigroup May 2002 - August 2002
Skills
Leadership, Workforce Management, BPO, Call Centers, Training, IEX, Time Management, Microsoft Excel, Outsourcing, Customer Experience, Avaya, Performance Management, Operations Management, Process Improvement, Employee Relations, Coaching, Customer Service, Customer Retention, Team Building, Recruiting, Team Management, Change Management, Account Management, Leadership Development, Call Center Development, Contact Centers, Avaya Technologies, Inbound Marketing, Customer Satisfaction, Management, Vendor Management, Team Leadership, CRM
Education
University of South Florida
BS Accounting - In Progress, Accounting and Business/Management
Carolina Hernandez Carolina Hernandez's Expert Global Solutions Experience March 2011 - December 2012
Job Delivery Manager at Charter Global
Industry Human Resources
Experience
Charter Global September 2015 - Present
Robert Half Management Resources November 2014 - September 2015
University of North Florida August 2013 - July 2014
Expert Global Solutions March 2011 - December 2012
Pierpoint 2006 - 2011
Sabre Holdings 2004 - 2006
Skills
English, Multilingual, Sourcing, Human Resources, Training, Leadership, Technical Recruiting, Talent Acquisition, Executive Search, Recruiting, Talent Management, Internet Recruiting, HR Consulting, Employee Engagement, Benefits Negotiation, RPO, Applicant Tracking..., Management, Project Planning, Team Building, Employee Relations, Negotiation, HR Policies, Interviews, Team Management, Screening, Screening Resumes, Change Management, IT Recruitment, Recruitment Advertising, Project Management, Organizational..., Performance Management, Job Descriptions, Personnel Management, Hiring, Taleo, Workforce Planning, Staffing Services, Onboarding, Call Centers, Temporary Placement, SAP, Contract Recruitment, College Recruiting, Vendor Management, Employer Branding, BPO, Employee Benefits, Deferred Compensation
Education
Dale Carnegie
Certificate, Dale Carnegie Training
Juan XXIII
University of North Florida
International Business
University of Oxford
Bachelor's degree, Teaching English as a Second or Foreign Language
Charter Global September 2015 - Present
Robert Half Management Resources November 2014 - September 2015
University of North Florida August 2013 - July 2014
Expert Global Solutions March 2011 - December 2012
Pierpoint 2006 - 2011
Sabre Holdings 2004 - 2006
Skills
English, Multilingual, Sourcing, Human Resources, Training, Leadership, Technical Recruiting, Talent Acquisition, Executive Search, Recruiting, Talent Management, Internet Recruiting, HR Consulting, Employee Engagement, Benefits Negotiation, RPO, Applicant Tracking..., Management, Project Planning, Team Building, Employee Relations, Negotiation, HR Policies, Interviews, Team Management, Screening, Screening Resumes, Change Management, IT Recruitment, Recruitment Advertising, Project Management, Organizational..., Performance Management, Job Descriptions, Personnel Management, Hiring, Taleo, Workforce Planning, Staffing Services, Onboarding, Call Centers, Temporary Placement, SAP, Contract Recruitment, College Recruiting, Vendor Management, Employer Branding, BPO, Employee Benefits, Deferred Compensation
Education
Dale Carnegie
Certificate, Dale Carnegie Training
Juan XXIII
University of North Florida
International Business
University of Oxford
Bachelor's degree, Teaching English as a Second or Foreign Language
Gary Zelazoski Gary Zelazoski's Expert Global Solutions Experience September 2004 - Present
Job Sr. Programmer Analyst/Software Engineer
Industry Financial Services
Experience
Expert Global Solutions September 2004 - Present
Risk Management Alternatives 2001 - September 2004
Equifax February 1996 - 2001
Wausau Insurance October 1994 - February 1996
deBoer Transportation May 1992 - October 1994
Skills
C++, Java, PICK/Universe, Integration, Unix, Analysis, Testing, Programming, Program Management, Databases, Software Development, Troubleshooting, Business Analysis, Project Management, Software Documentation, System Administration
Education
University of Phoenix 2002 — 2004
Master of Science (MS), Computer Information Systems
University of Wisconsin - Stevens Point 1985 — 1992
Bachelor, Computer Information Systems
Expert Global Solutions September 2004 - Present
Risk Management Alternatives 2001 - September 2004
Equifax February 1996 - 2001
Wausau Insurance October 1994 - February 1996
deBoer Transportation May 1992 - October 1994
Skills
C++, Java, PICK/Universe, Integration, Unix, Analysis, Testing, Programming, Program Management, Databases, Software Development, Troubleshooting, Business Analysis, Project Management, Software Documentation, System Administration
Education
University of Phoenix 2002 — 2004
Master of Science (MS), Computer Information Systems
University of Wisconsin - Stevens Point 1985 — 1992
Bachelor, Computer Information Systems
Mark Babik Mark Babik's Expert Global Solutions Experience February 2015 - Present
Job Sr. Systems Administrator
Industry Information Technology and Services
Experience
Expert Global Solutions February 2015 - Present
CompuCom May 2012 - February 2015
Blockbuster Inc. May 1998 - May 2012
Affiliated Computer Services April 1997 - May 1998
Zale Corporation April 1996 - April 1997
Sound Warehouse / Blockbuster Music November 1986 - April 1996
Skills
Windows Server, Active Directory, DNS, WINS, PKI, MAC OS X Ser, Windows 7, XP, Mac OS X, VMware ESX, Hyper-V, NetApp, VBScript, WSH, KiXtart
Education
Texas A&M University 1976 — 1980
Bachelor of Science, Biology
University of Texas Medical Branch at Galveston 1980 — 1982
M.D. Degree Program
University of Houston 1982 — 1987
Electrical Engineering, Computer Science
Expert Global Solutions February 2015 - Present
CompuCom May 2012 - February 2015
Blockbuster Inc. May 1998 - May 2012
Affiliated Computer Services April 1997 - May 1998
Zale Corporation April 1996 - April 1997
Sound Warehouse / Blockbuster Music November 1986 - April 1996
Skills
Windows Server, Active Directory, DNS, WINS, PKI, MAC OS X Ser, Windows 7, XP, Mac OS X, VMware ESX, Hyper-V, NetApp, VBScript, WSH, KiXtart
Education
Texas A&M University 1976 — 1980
Bachelor of Science, Biology
University of Texas Medical Branch at Galveston 1980 — 1982
M.D. Degree Program
University of Houston 1982 — 1987
Electrical Engineering, Computer Science
Paul Lagacey Paul Lagacey's Expert Global Solutions Experience April 2005 - April 2014
Job Vice President, Global Information Security and Compliance/Collaborative SME/ Experienced Business Leader
Industry Computer & Network Security
Experience
ACE Group April 2014 - Present
APAC Customer Services January 2011 - April 2014
Expert Global Solutions April 2005 - April 2014
NCO Financial Systems April 2005 - April 2014
NCO Europe Limited 2005 - April 2014
First National Bank of Omaha January 1996 - February 2005
First National Bank of Omaha January 2000 - May 2000
First National Bank of Omaha July 1998 - January 2000
First National Bank of Omaha August 1997 - July 1998
First National Bank of Omaha March 1996 - August 1997
Skills
C++, Security, Budgeting, HIPAA, Disaster Recovery, Firewalls, IT Management, Integration, ITIL, System Administration, Information Security, Budgets, Data Center, Vendor Management, Troubleshooting, Network Security, Penetration Testing, Computer Security, CISSP, Business Continuity, CRM, Cisco Technologies, Operating Systems, Unix, Business Analysis, Active Directory, Linux, Databases, Solution Architecture, Software Development, Governance, IT Strategy, Enterprise Architecture, Information Technology, Information Security..., VMware, PCI DSS, Risk Management, IT Operations, VPN, Identity Management, Vulnerability Management, Networking, Servers, Vulnerability Assessment, Incident Management, IT Audit, Windows, Management, Network Architecture
Education
University of New Brunswick 1985 — 1989
BBA/CS, Business, Computer Science
University of New Brunswick 1985 — 1989
Bachelor of Business Administration (BBA), Computer Science Concentration (CS)
Riverview High School 1981 — 1984
High School Diploma, Honors
ACE Group April 2014 - Present
APAC Customer Services January 2011 - April 2014
Expert Global Solutions April 2005 - April 2014
NCO Financial Systems April 2005 - April 2014
NCO Europe Limited 2005 - April 2014
First National Bank of Omaha January 1996 - February 2005
First National Bank of Omaha January 2000 - May 2000
First National Bank of Omaha July 1998 - January 2000
First National Bank of Omaha August 1997 - July 1998
First National Bank of Omaha March 1996 - August 1997
Skills
C++, Security, Budgeting, HIPAA, Disaster Recovery, Firewalls, IT Management, Integration, ITIL, System Administration, Information Security, Budgets, Data Center, Vendor Management, Troubleshooting, Network Security, Penetration Testing, Computer Security, CISSP, Business Continuity, CRM, Cisco Technologies, Operating Systems, Unix, Business Analysis, Active Directory, Linux, Databases, Solution Architecture, Software Development, Governance, IT Strategy, Enterprise Architecture, Information Technology, Information Security..., VMware, PCI DSS, Risk Management, IT Operations, VPN, Identity Management, Vulnerability Management, Networking, Servers, Vulnerability Assessment, Incident Management, IT Audit, Windows, Management, Network Architecture
Education
University of New Brunswick 1985 — 1989
BBA/CS, Business, Computer Science
University of New Brunswick 1985 — 1989
Bachelor of Business Administration (BBA), Computer Science Concentration (CS)
Riverview High School 1981 — 1984
High School Diploma, Honors
Cindy Wood Cindy Wood's Expert Global Solutions Experience August 2012 - Present
Job Director, Training and Quality at APAC Customer Services
Industry Financial Services
Experience
Expert Global Solutions August 2012 - Present
FIS May 2007 - December 2011
Bally Total Fitness April 2004 - May 2007
Medco November 2001 - December 2003
800 Travel Systems February 2001 - June 2001
Intermedia Communications March 1999 - February 2001
Skills
Leadership Development, Coaching, Call Center, Performance Management, Process Improvement, Recruiting, Management, Leadership, Call Centers, Human Resources, Strategy, Training, Quality Assurance, Customer Service, Team Building, Employee Benefits, Vendor Management, Staff Development, Program Management
Education
Saint Leo University 2006 — 2008
BS Business Admin, Management
University of Georgia - Terry College of Business 1986 — 1990
Expert Global Solutions August 2012 - Present
FIS May 2007 - December 2011
Bally Total Fitness April 2004 - May 2007
Medco November 2001 - December 2003
800 Travel Systems February 2001 - June 2001
Intermedia Communications March 1999 - February 2001
Skills
Leadership Development, Coaching, Call Center, Performance Management, Process Improvement, Recruiting, Management, Leadership, Call Centers, Human Resources, Strategy, Training, Quality Assurance, Customer Service, Team Building, Employee Benefits, Vendor Management, Staff Development, Program Management
Education
Saint Leo University 2006 — 2008
BS Business Admin, Management
University of Georgia - Terry College of Business 1986 — 1990
Yasuko Mia Gardiner's Expert Global Solutions Experience September 2014 - Present
Job OptumRX pharmacy clerk at Expert Global Solutions (EGS)
Industry Computer Networking
Experience
Expert Global Solutions September 2014 - Present
Skills
PowerPoint, Microsoft Word, Microsoft Office, Access, Analysis, OS X, Word, Customer Service, Writing, Outlook, Excel, Problem Solving, English, Photoshop, HTML, Administration, Social Networking, Blogging, Computer Hardware, Data Analysis, Data Entry, Creative Writing, Photography, QuickBooks
Education
Pima Community College 2013 — 2016
Associate of Applied Science in Accounting, Accounting
Northern Arizona University 2010 — 2011
Bachelor of Applied Science (B.A.Sc.), Applied Science - Technology Management
Expert Global Solutions September 2014 - Present
Skills
PowerPoint, Microsoft Word, Microsoft Office, Access, Analysis, OS X, Word, Customer Service, Writing, Outlook, Excel, Problem Solving, English, Photoshop, HTML, Administration, Social Networking, Blogging, Computer Hardware, Data Analysis, Data Entry, Creative Writing, Photography, QuickBooks
Education
Pima Community College 2013 — 2016
Associate of Applied Science in Accounting, Accounting
Northern Arizona University 2010 — 2011
Bachelor of Applied Science (B.A.Sc.), Applied Science - Technology Management
Susan Marsett, PHR's Expert Global Solutions Experience June 2015 - Present
Job at
Industry Human Resources
Experience
Expert Global Solutions June 2015 - Present
PPEP, Inc. September 2004 - Present
PPEP, Inc February 2001 - August 2004
Young Artists Community Ballet September 1990 - May 2002
Kachina Golf Cars September 1991 - January 2001
Skills
Employee Relations, Human Resources, Organizational..., Recruiting, Employee Benefits, Coaching, Onboarding, Leadership Development, Career Counseling, Career Development, Resume Writing, HR Policies, Interviews, Job Coaching, Strategic Planning, Succession Planning, Benefits Administration, Training, Workforce Development, Workshop Facilitation, Non-profits, Nonprofits, Job Search Strategies, Community Outreach, Workforce Planning, Public Speaking, Policy, Career Assessment, Talent Management, Employee Engagement, HRIS, Deferred Compensation, Team Building, Leadership
Education
University of Arizona 1996 — 2000
BS, Business & HR
Expert Global Solutions June 2015 - Present
PPEP, Inc. September 2004 - Present
PPEP, Inc February 2001 - August 2004
Young Artists Community Ballet September 1990 - May 2002
Kachina Golf Cars September 1991 - January 2001
Skills
Employee Relations, Human Resources, Organizational..., Recruiting, Employee Benefits, Coaching, Onboarding, Leadership Development, Career Counseling, Career Development, Resume Writing, HR Policies, Interviews, Job Coaching, Strategic Planning, Succession Planning, Benefits Administration, Training, Workforce Development, Workshop Facilitation, Non-profits, Nonprofits, Job Search Strategies, Community Outreach, Workforce Planning, Public Speaking, Policy, Career Assessment, Talent Management, Employee Engagement, HRIS, Deferred Compensation, Team Building, Leadership
Education
University of Arizona 1996 — 2000
BS, Business & HR
Jonathan Pickard's Expert Global Solutions Experience July 2015 - Present
Job Licensing Solution Specialist at N3
Industry Information Technology and Services
Experience
N3 August 2015 - Present
Expert Global Solutions July 2015 - Present
Expert Global Solutions December 2013 - July 2015
Expert Global Solutions August 2013 - December 2013
Enterprise Rent-A-Car November 2012 - February 2013
Milledge Investments/ Dairy Queen September 2011 - September 2012
Skills
Team Leadership, Organization, Organizational..., Interpersonal..., Written & Oral..., Written & Verbal..., Business Analysis, Financial Analysis, Data Analysis, Marketing, Sales, Leadership, Sales Process, Solution Selling, Customer Satisfaction, Public Speaking, Customer Service, Microsoft Excel, Team Building, Training, Management, Account Management, Microsoft Word
Education
Toccoa Falls College 2007 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
N3 August 2015 - Present
Expert Global Solutions July 2015 - Present
Expert Global Solutions December 2013 - July 2015
Expert Global Solutions August 2013 - December 2013
Enterprise Rent-A-Car November 2012 - February 2013
Milledge Investments/ Dairy Queen September 2011 - September 2012
Skills
Team Leadership, Organization, Organizational..., Interpersonal..., Written & Oral..., Written & Verbal..., Business Analysis, Financial Analysis, Data Analysis, Marketing, Sales, Leadership, Sales Process, Solution Selling, Customer Satisfaction, Public Speaking, Customer Service, Microsoft Excel, Team Building, Training, Management, Account Management, Microsoft Word
Education
Toccoa Falls College 2007 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Neha Yale's Expert Global Solutions Experience March 2012 - Present
Job SVP, IT Strategy & Planning, Service Delivery, Expert Global Solutions
Industry Information Technology and Services
Experience
Expert Global Solutions March 2012 - Present
Skills
Process Improvement, Program Management, Change Management, Project Management, Strategic Planning, Cross-functional Team..., IT Strategy, Business Process..., Business Analysis, PMO, Management, Service Delivery, IT Outsourcing, Project Planning, IT Service Management
Education
University of Michigan - Stephen M. Ross School of Business 2007 — 2008
Master of Business Administration (MBA)
University of Westminster - Faculty of Science & Engineering 1979 — 1984
B.Sc., Mathematics & Computing
Expert Global Solutions March 2012 - Present
Skills
Process Improvement, Program Management, Change Management, Project Management, Strategic Planning, Cross-functional Team..., IT Strategy, Business Process..., Business Analysis, PMO, Management, Service Delivery, IT Outsourcing, Project Planning, IT Service Management
Education
University of Michigan - Stephen M. Ross School of Business 2007 — 2008
Master of Business Administration (MBA)
University of Westminster - Faculty of Science & Engineering 1979 — 1984
B.Sc., Mathematics & Computing
Craig G. Keller's Expert Global Solutions Experience April 2012 - October 2014
Job Vice President of Procurement at Transworld Systems
Industry Financial Services
Experience
Transworld Systems Inc. October 2014 - Present
Expert Global Solutions April 2012 - October 2014
Waste Management August 2010 - March 2012
PSC February 1995 - August 2010
PSC January 1995 - August 2007
Toyota MMF January 1994 - January 1995
McLoney Wholesale Supply January 1992 - January 1994
Winnelson Distribution January 1992 - January 1992
Union Boiler Construction January 1990 - January 1992
McGraw Construction January 1988 - January 1990
Skills
Waste, Waste Management, Purchasing, Strategic Sourcing, Cost Reduction, Budgeting, Disposal, Pricing, Cost, Recycling, Procurement, Negotiation, Sustainability, Strategic Planning, Contract Management, Contract Negotiation, Team Building, Environmental, Business Strategy, Start-ups, New Business Development, Analysis, Transportation, Supply Chain, Planning, Supply Chain Management, Operations Management, Problem Solving, Forecasting, Solid Waste, Consultative Selling, Change Management, Microsoft Office, Process Improvement, Contract Negotiations, Sales Management, P&L Management, Environmental Awareness, Leadership, Project Planning, Program Management, Sourcing, Logistics, Strategy, Risk Management, Project Management, SAP, Budgets, Vendor Management, Management
Education
Penn State University 1987 — 1991
Transworld Systems Inc. October 2014 - Present
Expert Global Solutions April 2012 - October 2014
Waste Management August 2010 - March 2012
PSC February 1995 - August 2010
PSC January 1995 - August 2007
Toyota MMF January 1994 - January 1995
McLoney Wholesale Supply January 1992 - January 1994
Winnelson Distribution January 1992 - January 1992
Union Boiler Construction January 1990 - January 1992
McGraw Construction January 1988 - January 1990
Skills
Waste, Waste Management, Purchasing, Strategic Sourcing, Cost Reduction, Budgeting, Disposal, Pricing, Cost, Recycling, Procurement, Negotiation, Sustainability, Strategic Planning, Contract Management, Contract Negotiation, Team Building, Environmental, Business Strategy, Start-ups, New Business Development, Analysis, Transportation, Supply Chain, Planning, Supply Chain Management, Operations Management, Problem Solving, Forecasting, Solid Waste, Consultative Selling, Change Management, Microsoft Office, Process Improvement, Contract Negotiations, Sales Management, P&L Management, Environmental Awareness, Leadership, Project Planning, Program Management, Sourcing, Logistics, Strategy, Risk Management, Project Management, SAP, Budgets, Vendor Management, Management
Education
Penn State University 1987 — 1991
Stephanie Kirkpatrick's Expert Global Solutions Experience January 2008 - Present
Job Director of Pricing
Industry Financial Services
Experience
Expert Global Solutions January 2008 - Present
Aurora Loan Services, A Lehman Brothers Company 2004 - 2007
Aurora Loan Services, A Lehman Brothers Company July 2001 - April 2004
Skills
Credit, Credit Analysis, Financial Analysis, Loan Origination, Loan Servicing, Loans, Loss Mitigation, Microsoft Excel, Mortgage Banking, Mortgage Lending, Process Improvement, Mortgage Servicing
Education
University of Colorado Denver 1998 — 2000
Master of Business Administration (M.B.A.)
University of Missouri-Columbia 1990 — 1994
Expert Global Solutions January 2008 - Present
Aurora Loan Services, A Lehman Brothers Company 2004 - 2007
Aurora Loan Services, A Lehman Brothers Company July 2001 - April 2004
Skills
Credit, Credit Analysis, Financial Analysis, Loan Origination, Loan Servicing, Loans, Loss Mitigation, Microsoft Excel, Mortgage Banking, Mortgage Lending, Process Improvement, Mortgage Servicing
Education
University of Colorado Denver 1998 — 2000
Master of Business Administration (M.B.A.)
University of Missouri-Columbia 1990 — 1994
Dave Hychalk's Expert Global Solutions Experience February 2012 - Present
Job
Industry Financial Services
Experience
Expert Global Solutions February 2012 - Present
NCO Financials Inc February 2008 - August 2012
OSI Outsourcing Solutions Inc October 2001 - February 2008
Skills
BPO, Call Center, Vendor Management, Altiris, Avaya, Verint, Windows, Desktop Computers, Norton Ghost, Digital Imaging, Routers, Switches, LAN-WAN, WAN, Call Centers, Active Directory, Technical Support, Workforce Management, Telecommunications, CCNA, Networking, VoIP, Data Center, Management, Project Management, Information Technology, Troubleshooting, IT Operations, Call Center Development, VPN, Customer Satisfaction, Avaya Technologies
Education
Pennsbury 1991 — 1993
Highschool Diploma
University of Pittsburgh
Economics, Politcal Science, Information Systems, English
Expert Global Solutions February 2012 - Present
NCO Financials Inc February 2008 - August 2012
OSI Outsourcing Solutions Inc October 2001 - February 2008
Skills
BPO, Call Center, Vendor Management, Altiris, Avaya, Verint, Windows, Desktop Computers, Norton Ghost, Digital Imaging, Routers, Switches, LAN-WAN, WAN, Call Centers, Active Directory, Technical Support, Workforce Management, Telecommunications, CCNA, Networking, VoIP, Data Center, Management, Project Management, Information Technology, Troubleshooting, IT Operations, Call Center Development, VPN, Customer Satisfaction, Avaya Technologies
Education
Pennsbury 1991 — 1993
Highschool Diploma
University of Pittsburgh
Economics, Politcal Science, Information Systems, English
Brent Gerstner's Expert Global Solutions Experience February 2009 - Present
Job Retail & Technology experienced contact center professional
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions February 2009 - Present
Minacs 2005 - 2009
Sutherland Global Services 1992 - 2005
Skills
Leadership, Call Center, Strategy, BPO, Customer Experience, CRM, Outsourcing, Vendor Management, New Business Development, Management, Strategic Planning, Lead Generation, Customer Satisfaction, Customer Acquisition, Contact Centers, Workforce Management, Business Development, Call Centers, Sales, Solution Selling, SaaS, Customer Service, Sales Management, Salesforce.com, Call Center Development, Inbound Marketing, Customer Retention
Education
State University of New York College at Brockport 1988 — 1992
Business Administration and Management, General
Expert Global Solutions February 2009 - Present
Minacs 2005 - 2009
Sutherland Global Services 1992 - 2005
Skills
Leadership, Call Center, Strategy, BPO, Customer Experience, CRM, Outsourcing, Vendor Management, New Business Development, Management, Strategic Planning, Lead Generation, Customer Satisfaction, Customer Acquisition, Contact Centers, Workforce Management, Business Development, Call Centers, Sales, Solution Selling, SaaS, Customer Service, Sales Management, Salesforce.com, Call Center Development, Inbound Marketing, Customer Retention
Education
State University of New York College at Brockport 1988 — 1992
Business Administration and Management, General
Barbara Dank's Expert Global Solutions Experience November 2001 - Present
Job Director of Treasury at EGS
Industry Financial Services
Experience
Expert Global Solutions November 2001 - Present
Episcopal Hospital 1986 - 1990
Skills
Accredited ACH..., Certified Treasury..., Payments, Outsourcing, Operations Management, Call Centers, Process Improvement, NACHA, BPO, Business Process..., Financial Services, Treasury Management, Banking
Education
Montclair State University 1979 — 1981
Expert Global Solutions November 2001 - Present
Episcopal Hospital 1986 - 1990
Skills
Accredited ACH..., Certified Treasury..., Payments, Outsourcing, Operations Management, Call Centers, Process Improvement, NACHA, BPO, Business Process..., Financial Services, Treasury Management, Banking
Education
Montclair State University 1979 — 1981
Marcel Winokur's Expert Global Solutions Experience August 2012 - May 2014
Job Manager, Supply Chain Productivity at Aramark
Industry Logistics and Supply Chain
Experience
Aramark June 2014 - Present
Expert Global Solutions August 2012 - May 2014
Philadelphia Gas Works February 2010 - August 2012
D.S. Winokur Associates, Inc. May 2005 - February 2010
Skills
Procurement, Contract Negotiation, Business Process..., Change Management, Strategic Sourcing, Supply Chain Management, Process Improvement, Microsoft Office, Management, Supply Chain, Oracle E-Business Suite, Leadership, Operations Management, Project Management, Continuous Improvement, Project Planning, Purchasing, Negotiation, Budgets, Customer Satisfaction, Cross-functional Team..., Human Resources, Vendor Management, Proposal Writing, Government Procurement, RFP Design, Employee Training, Vendor Relationships, Training, Employee Management, Presentations, SAP
Education
American University, Washington College of Law 2000 — 2005
Law
University of Maryland College Park 1996 — 2000
Bachelor's Degree, Government & Politics / Economics
Council Rock High School 1993 — 1996
Aramark June 2014 - Present
Expert Global Solutions August 2012 - May 2014
Philadelphia Gas Works February 2010 - August 2012
D.S. Winokur Associates, Inc. May 2005 - February 2010
Skills
Procurement, Contract Negotiation, Business Process..., Change Management, Strategic Sourcing, Supply Chain Management, Process Improvement, Microsoft Office, Management, Supply Chain, Oracle E-Business Suite, Leadership, Operations Management, Project Management, Continuous Improvement, Project Planning, Purchasing, Negotiation, Budgets, Customer Satisfaction, Cross-functional Team..., Human Resources, Vendor Management, Proposal Writing, Government Procurement, RFP Design, Employee Training, Vendor Relationships, Training, Employee Management, Presentations, SAP
Education
American University, Washington College of Law 2000 — 2005
Law
University of Maryland College Park 1996 — 2000
Bachelor's Degree, Government & Politics / Economics
Council Rock High School 1993 — 1996
Ben Decker's Expert Global Solutions Experience April 2015 - Present
Job Global Compensation Professional
Industry Financial Services
Experience
Expert Global Solutions April 2015 - Present
Expert Global Solutions September 2013 - March 2015
NCO Financial Systems November 2010 - September 2013
Ohio Department of Transportation August 2009 - October 2010
Nationwide Insurance November 2008 - July 2009
BMW Financial Services December 2006 - October 2008
BMW Financial Services October 2006 - December 2006
Skills
Compensation, Compensation..., HR Consulting, Job Analysis, Market Pricing, Compliance, Personnel Management, Job Descriptions, Performance Management, HRIS, Process Improvement, Recruiting, Human Resources, Management
Education
The Ohio State University 2006 — 2008
Master's, Labor and Human Resources
The Ohio State University 2002 — 2006
Bachelor's, Business Adminstration - Human Resources
Expert Global Solutions April 2015 - Present
Expert Global Solutions September 2013 - March 2015
NCO Financial Systems November 2010 - September 2013
Ohio Department of Transportation August 2009 - October 2010
Nationwide Insurance November 2008 - July 2009
BMW Financial Services December 2006 - October 2008
BMW Financial Services October 2006 - December 2006
Skills
Compensation, Compensation..., HR Consulting, Job Analysis, Market Pricing, Compliance, Personnel Management, Job Descriptions, Performance Management, HRIS, Process Improvement, Recruiting, Human Resources, Management
Education
The Ohio State University 2006 — 2008
Master's, Labor and Human Resources
The Ohio State University 2002 — 2006
Bachelor's, Business Adminstration - Human Resources
Stephanie Parisi Foran's Expert Global Solutions Experience July 2009 - November 2012
Job IT Systems Manager at The Bancorp Bank
Industry Information Technology and Services
Experience
The Bancorp Bank April 2013 - Present
The Bancorp Bank December 2012 - March 2013
Expert Global Solutions July 2009 - November 2012
NCO Financial Systems October 2004 - July 2009
NCO Group March 2000 - October 2004
Progressive Insurance 1999 - 2000
Sarcom 1998 - 1999
Skills
Disaster Recovery, Vendor Management, Active Directory, Virtualization, Data Center, VMware, IT Management, ITIL, System Administration, Windows Server, DNS, Cisco Technologies, Servers, Windows, Information Security, TCP/IP
Education
Peirce College
AS
Penn State University
The Bancorp Bank April 2013 - Present
The Bancorp Bank December 2012 - March 2013
Expert Global Solutions July 2009 - November 2012
NCO Financial Systems October 2004 - July 2009
NCO Group March 2000 - October 2004
Progressive Insurance 1999 - 2000
Sarcom 1998 - 1999
Skills
Disaster Recovery, Vendor Management, Active Directory, Virtualization, Data Center, VMware, IT Management, ITIL, System Administration, Windows Server, DNS, Cisco Technologies, Servers, Windows, Information Security, TCP/IP
Education
Peirce College
AS
Penn State University
Dan Worthley's Expert Global Solutions Experience August 2015 - Present
Job Network Engineer at Expert Global Solutions
Industry Information Technology and Services
Experience
Expert Global Solutions August 2015 - Present
Convergys August 2007 - August 2015
Colo 5 2009 - 2009
ADT Securities July 2007 - August 2007
Citizens Property Insurance August 2005 - June 2007
Capital One December 2000 - June 2005
Circuit City November 1998 - December 2000
First Data Corporation July 1994 - November 1998
Skills
Cisco, Data Center, Disaster Recovery, VoIP, Routers, Cisco Technologies, Firewalls, Network Security, EIGRP, CCNA, OSPF, Cisco IOS, Telecommunications, VPN, Networking, Network Architecture, WAN, Routing
Education
Northwest Missouri State University 1987 — 1990
Bachelor of Science (B.S.)
Expert Global Solutions August 2015 - Present
Convergys August 2007 - August 2015
Colo 5 2009 - 2009
ADT Securities July 2007 - August 2007
Citizens Property Insurance August 2005 - June 2007
Capital One December 2000 - June 2005
Circuit City November 1998 - December 2000
First Data Corporation July 1994 - November 1998
Skills
Cisco, Data Center, Disaster Recovery, VoIP, Routers, Cisco Technologies, Firewalls, Network Security, EIGRP, CCNA, OSPF, Cisco IOS, Telecommunications, VPN, Networking, Network Architecture, WAN, Routing
Education
Northwest Missouri State University 1987 — 1990
Bachelor of Science (B.S.)
Andrew Repetti, PMP's Expert Global Solutions Experience March 2011 - July 2012
Job Director of Program Management at Cavulus
Industry Computer Software
Experience
Cavulus August 2013 - Present
Cavulus July 2012 - August 2013
Expert Global Solutions March 2011 - July 2012
Protocol Global Solutions March 2008 - July 2011
Lakewood Ranch January 2006 - January 2008
Skills
Call Center, Outsourcing, Vendor Management, CRM, BPO, Customer Experience, Project Management, Integrated Marketing, Process Improvement, Lead Generation, Strategic Planning, Inbound Marketing, Telecommunications, Customer Service, Account Management, SharePoint, Marketing Strategy, Visio, Team Leadership, Analytics, Call Centers
Education
University of South Florida 2002 — 2006
Bachelors, Journalism
Cavulus August 2013 - Present
Cavulus July 2012 - August 2013
Expert Global Solutions March 2011 - July 2012
Protocol Global Solutions March 2008 - July 2011
Lakewood Ranch January 2006 - January 2008
Skills
Call Center, Outsourcing, Vendor Management, CRM, BPO, Customer Experience, Project Management, Integrated Marketing, Process Improvement, Lead Generation, Strategic Planning, Inbound Marketing, Telecommunications, Customer Service, Account Management, SharePoint, Marketing Strategy, Visio, Team Leadership, Analytics, Call Centers
Education
University of South Florida 2002 — 2006
Bachelors, Journalism
Marc Simon's Expert Global Solutions Experience October 2011 - Present
Job Member of Board of Directors at Expert Global Solutions
Industry Marketing and Advertising
Experience
Promotional Products Association International 2013 - Present
Expert Global Solutions October 2011 - Present
HALO Branded Solutions February 2001 - Present
Education
University of Illinois College of Law 1970 — 1973
J.D., Law
University of Illinois at Urbana-Champaign - College of Business 1966 — 1970
B.S., Accountancy
Promotional Products Association International 2013 - Present
Expert Global Solutions October 2011 - Present
HALO Branded Solutions February 2001 - Present
Education
University of Illinois College of Law 1970 — 1973
J.D., Law
University of Illinois at Urbana-Champaign - College of Business 1966 — 1970
B.S., Accountancy
Holly Haugen's Expert Global Solutions Experience January 2011 - July 2015
Job Sr Sales Excellence Manager at Microsoft
Industry Computer Software
Experience
Microsoft July 2015 - Present
Expert Global Solutions January 2011 - July 2015
SEI LLC March 2007 - January 2011
SEI LLC June 2004 - March 2007
WDAY June 2003 - June 2004
Earl Pomeroy for Congress 2002 - 2002
Skills
CRM, Management, Account Management, Sales, Solution Selling, Training, Team Leadership, Call Centers, Sales Management, Lead Generation, SaaS, Operations Management, Sales Operations, Program Management, Customer Satisfaction, Project Management, Salesforce.com, Vendor Management, Product Development, Team Building, New Business Development, Partner Management, Process Improvement, Business Analysis, Business Development, Strategic Planning, Call Center, Cross-functional Team..., Change Management, Customer Service..., Staff Retention, Employee Management, Microsoft Technologies
Education
North Dakota State University 1997 — 2002
Mass Comm, Speech and Mass Communications
North Dakota State University 1997 — 2001
Bachelor of Science (B.S.), Speech and Mass Commuication
Microsoft July 2015 - Present
Expert Global Solutions January 2011 - July 2015
SEI LLC March 2007 - January 2011
SEI LLC June 2004 - March 2007
WDAY June 2003 - June 2004
Earl Pomeroy for Congress 2002 - 2002
Skills
CRM, Management, Account Management, Sales, Solution Selling, Training, Team Leadership, Call Centers, Sales Management, Lead Generation, SaaS, Operations Management, Sales Operations, Program Management, Customer Satisfaction, Project Management, Salesforce.com, Vendor Management, Product Development, Team Building, New Business Development, Partner Management, Process Improvement, Business Analysis, Business Development, Strategic Planning, Call Center, Cross-functional Team..., Change Management, Customer Service..., Staff Retention, Employee Management, Microsoft Technologies
Education
North Dakota State University 1997 — 2002
Mass Comm, Speech and Mass Communications
North Dakota State University 1997 — 2001
Bachelor of Science (B.S.), Speech and Mass Commuication
Deborah Dennington's Expert Global Solutions Experience September 2013 - Present
Job Senior Transactional Attorney
Industry Law Practice
Experience
Expert Global Solutions September 2013 - Present
Safety-Kleen Systems, Inc. June 2004 - August 2013
Transamerica Finance Corporation 2001 - 2004
Fulbright & Jaworski 1999 - 2001
Associates Commercial Corporation 1997 - 1999
Gilmore & Bell, P.C. 1989 - 1997
Skills
Corporate Law, Legal Writing, Finance, Negotiation, Management, Contract Negotiation, Leadership, Business Transactions, Transactional Law, Legal Research, Analysis, Due Diligence, Legal Compliance
Education
Washburn University School of Law 1987 — 1989
JD
The University of Kansas 1979 — 1983
BS, Journalism
Expert Global Solutions September 2013 - Present
Safety-Kleen Systems, Inc. June 2004 - August 2013
Transamerica Finance Corporation 2001 - 2004
Fulbright & Jaworski 1999 - 2001
Associates Commercial Corporation 1997 - 1999
Gilmore & Bell, P.C. 1989 - 1997
Skills
Corporate Law, Legal Writing, Finance, Negotiation, Management, Contract Negotiation, Leadership, Business Transactions, Transactional Law, Legal Research, Analysis, Due Diligence, Legal Compliance
Education
Washburn University School of Law 1987 — 1989
JD
The University of Kansas 1979 — 1983
BS, Journalism
Jon Balas's Expert Global Solutions Experience July 2012 - Present
Job Systems Design Engineer at Expert Global Solutions
Industry Information Technology and Services
Experience
Expert Global Solutions July 2012 - Present
HP Enterprise Services January 1997 - July 2012
Skills
Data Center, IT Strategy, HP, Vendor Management, Service Delivery, IT Outsourcing, IT Operations, Cloud Computing, IT Management, SharePoint, PMP, Integration
Education
Trinity University 1992 — 1996
Biology, Computer Science
Expert Global Solutions July 2012 - Present
HP Enterprise Services January 1997 - July 2012
Skills
Data Center, IT Strategy, HP, Vendor Management, Service Delivery, IT Outsourcing, IT Operations, Cloud Computing, IT Management, SharePoint, PMP, Integration
Education
Trinity University 1992 — 1996
Biology, Computer Science
Thomas Melchiorre's Expert Global Solutions Experience February 2005 - Present
Job Expert Global Solutions Corporate Accounting
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions February 2005 - Present
Regal Entertainment Group May 1999 - May 2005
Education
Saint Joseph's University 2006 — 2008
MBA, Accounting
Rowan University 2002 — 2004
BA, Economics
Expert Global Solutions February 2005 - Present
Regal Entertainment Group May 1999 - May 2005
Education
Saint Joseph's University 2006 — 2008
MBA, Accounting
Rowan University 2002 — 2004
BA, Economics
Sylvia Dohmeyer's Expert Global Solutions Experience October 2013 - Present
Job Procurement Director
Industry Information Technology and Services
Experience
Expert Global Solutions October 2013 - Present
Procurian September 2010 - October 2013
PHNS April 2009 - September 2010
HP Enterprise Services September 2007 - April 2009
Electronic Data Systems (EDS) January 2006 - August 2007
Electronic Data Systems (EDS) June 2000 - December 2005
Electronic Data Systems (EDS) May 1997 - May 2000
Electronic Data Systems (EDS) July 1990 - April 1997
Electronic Data Systems (EDS) July 1987 - June 1990
Education
Stephen F. Austin State University
Bachelor of Business Administration (BBA)
Expert Global Solutions October 2013 - Present
Procurian September 2010 - October 2013
PHNS April 2009 - September 2010
HP Enterprise Services September 2007 - April 2009
Electronic Data Systems (EDS) January 2006 - August 2007
Electronic Data Systems (EDS) June 2000 - December 2005
Electronic Data Systems (EDS) May 1997 - May 2000
Electronic Data Systems (EDS) July 1990 - April 1997
Electronic Data Systems (EDS) July 1987 - June 1990
Education
Stephen F. Austin State University
Bachelor of Business Administration (BBA)
Karen McInerney's Expert Global Solutions Experience April 2007 - July 2015
Job Senior Facilities Manager
Industry Facilities Services
Experience
Expert Global Solutions April 2007 - July 2015
JLL January 2013 - November 2014
Metavante January 2001 - April 2007
Adrian Davis Interiors August 1996 - April 2001
Skills
Contract Negotiation, P&L Management, Vendor Management, Procurement, Process Improvement, Outsourcing, Team Building, Leadership, Budgets, Team Leadership, Customer Satisfaction, Operations Management, Management, Account Management, Training, Call Centers, Customer Service
Education
Northern Illinois University
Bachelor of Fine Arts (BFA), Interior Design
Expert Global Solutions April 2007 - July 2015
JLL January 2013 - November 2014
Metavante January 2001 - April 2007
Adrian Davis Interiors August 1996 - April 2001
Skills
Contract Negotiation, P&L Management, Vendor Management, Procurement, Process Improvement, Outsourcing, Team Building, Leadership, Budgets, Team Leadership, Customer Satisfaction, Operations Management, Management, Account Management, Training, Call Centers, Customer Service
Education
Northern Illinois University
Bachelor of Fine Arts (BFA), Interior Design
Ed Zielinski's Expert Global Solutions Experience February 2012 - July 2013
Job Consulting: Logistics, Transportation, Real Estate, Turnaround & Restructuring
Industry Logistics and Supply Chain
Experience
Expert Global Solutions February 2012 - July 2013
PSC May 2006 - February 2012
Safety-Kleen Systems, Inc March 2002 - May 2006
McLane / Ameriserve Foodservice Distribution October 1996 - March 2002
Kraft Foodservice February 1988 - September 1996
Skills
Logistics, Procurement, Sourcing, Operations Management, Process Improvement, Strategic Planning, P&L Management, Supply Chain Management, Contract Negotiation, Supply Chain, Forecasting, Change Management
Education
University of Illinois at Urbana-Champaign
Bachelor of Science, Industrial Engineering
Rochester Institute of Technology
MBA, Finance
Expert Global Solutions February 2012 - July 2013
PSC May 2006 - February 2012
Safety-Kleen Systems, Inc March 2002 - May 2006
McLane / Ameriserve Foodservice Distribution October 1996 - March 2002
Kraft Foodservice February 1988 - September 1996
Skills
Logistics, Procurement, Sourcing, Operations Management, Process Improvement, Strategic Planning, P&L Management, Supply Chain Management, Contract Negotiation, Supply Chain, Forecasting, Change Management
Education
University of Illinois at Urbana-Champaign
Bachelor of Science, Industrial Engineering
Rochester Institute of Technology
MBA, Finance
Jonathan Marshaleck's Expert Global Solutions Experience February 2013 - Present
Job Tax Manager at Expert Global Solutions, Inc.
Industry Accounting
Experience
Expert Global Solutions February 2013 - Present
Comcast November 2010 - November 2012
LECG June 2008 - November 2010
BRINKER, SIMPSON & CO., LLP May 2005 - June 2008
Skills
Tax, Income Tax, Microsoft Excel, Tax Credits, Financial Analysis, GAAP, SAP, Financial Modeling, Strategic Financial..., QuickBooks, OneSource, RIA, CCH, Account Reconciliation
Education
Penn State University
Bachelors
St. Joseph's Prep
Expert Global Solutions February 2013 - Present
Comcast November 2010 - November 2012
LECG June 2008 - November 2010
BRINKER, SIMPSON & CO., LLP May 2005 - June 2008
Skills
Tax, Income Tax, Microsoft Excel, Tax Credits, Financial Analysis, GAAP, SAP, Financial Modeling, Strategic Financial..., QuickBooks, OneSource, RIA, CCH, Account Reconciliation
Education
Penn State University
Bachelors
St. Joseph's Prep
Phil Luquette's Expert Global Solutions Experience October 2011 - Present
Job Employee Services Director at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions October 2011 - Present
Protocol Global Solutions November 1998 - October 2011
Visitors Services Inc. October 1996 - November 1998
Loral Data Systems January 1990 - October 1996
Skills
Change Management, Employee Benefits, Employee Relations, Budgets, Process Improvement, Recruiting, Performance Management, Payroll, Business Strategy, Management Consulting, Talent Management, Human Resources, Onboarding, Benefits Administration, PeopleSoft, Talent Acquisition, Personnel Management, Management, Project Management, Vendor Management, HRIS, Program Management, Contract Negotiation, Succession Planning, Call Centers, Customer Service, Team Leadership, Employee Engagement, HR Policies, Outsourcing, Team Building, Strategic Partnerships, Negotiation, Training, Risk Management, Deferred Compensation, Organizational..., Workers Compensation, Coaching, Compensation & Benefit, SharePoint, Inbound Marketing, Job Descriptions, Workforce Planning, Leadership, Call Center, Strategic Planning, Event Management, Telecommunications, Applicant Tracking...
Education
State College of Florida-Manatee-Sarasota 1972 — 1975
Associate, Electronics
Expert Global Solutions October 2011 - Present
Protocol Global Solutions November 1998 - October 2011
Visitors Services Inc. October 1996 - November 1998
Loral Data Systems January 1990 - October 1996
Skills
Change Management, Employee Benefits, Employee Relations, Budgets, Process Improvement, Recruiting, Performance Management, Payroll, Business Strategy, Management Consulting, Talent Management, Human Resources, Onboarding, Benefits Administration, PeopleSoft, Talent Acquisition, Personnel Management, Management, Project Management, Vendor Management, HRIS, Program Management, Contract Negotiation, Succession Planning, Call Centers, Customer Service, Team Leadership, Employee Engagement, HR Policies, Outsourcing, Team Building, Strategic Partnerships, Negotiation, Training, Risk Management, Deferred Compensation, Organizational..., Workers Compensation, Coaching, Compensation & Benefit, SharePoint, Inbound Marketing, Job Descriptions, Workforce Planning, Leadership, Call Center, Strategic Planning, Event Management, Telecommunications, Applicant Tracking...
Education
State College of Florida-Manatee-Sarasota 1972 — 1975
Associate, Electronics
Erik Wilberg's Expert Global Solutions Experience April 2015 - Present
Job Sr. End User Support Technician at Expert Global Solutions
Industry Information Technology and Services
Experience
Expert Global Solutions April 2015 - Present
Independant IT Consulting May 2014 - Present
NTS July 2011 - Present
Rockford Orthopedic Associates, LTD. June 2012 - April 2014
Testors/RustOleum June 2011 - August 2011
Ingenium Testing September 2008 - July 2011
Rockford Lutheran Schools June 2003 - August 2008
Skills
Microsoft Office, Windows Server 2008, Firewall Management, Wireless Networking, Windows 7, Windows XP Professional, Mac OS X, Active Directory, Wireless Security, Domain Registration, System Planning, Router Configuration, TCP/IP, Computer Hardware, Computer Security, Windows XP, OS X, Windows Server, Troubleshooting
Education
Rock Valley College 2007 — 2010
Associate in Science
Expert Global Solutions April 2015 - Present
Independant IT Consulting May 2014 - Present
NTS July 2011 - Present
Rockford Orthopedic Associates, LTD. June 2012 - April 2014
Testors/RustOleum June 2011 - August 2011
Ingenium Testing September 2008 - July 2011
Rockford Lutheran Schools June 2003 - August 2008
Skills
Microsoft Office, Windows Server 2008, Firewall Management, Wireless Networking, Windows 7, Windows XP Professional, Mac OS X, Active Directory, Wireless Security, Domain Registration, System Planning, Router Configuration, TCP/IP, Computer Hardware, Computer Security, Windows XP, OS X, Windows Server, Troubleshooting
Education
Rock Valley College 2007 — 2010
Associate in Science
Kaytlin Harbin's Expert Global Solutions Experience September 2012 - Present
Job Human Resource Generalist at Expert Global Solutions
Industry Human Resources
Experience
Expert Global Solutions September 2012 - Present
Education
North Dakota State University 2004 — 2008
Bachelor of Science, Business Administration
Expert Global Solutions September 2012 - Present
Education
North Dakota State University 2004 — 2008
Bachelor of Science, Business Administration
Elijah Nelson's Expert Global Solutions Experience June 2012 - May 2014
Job IT Technical Support Specialist at Aon
Industry Information Technology and Services
Experience
Aon May 2014 - Present
Expert Global Solutions June 2012 - May 2014
Lone Star College January 2010 - June 2012
Skills
Technical Support, System Administration, Troubleshooting, Software Documentation, Windows 7, Computer Hardware, Software Installation, Active Directory, Lotus Notes, Sametime, Novell, Siebel, Microsoft Office, SCCM, ServiceNow, BMC Remedy, NICE, Video Conferencing, Audio Visual Support, Lync, Encryption, Networking, Altiris, Citrix, VMware, Mac OS, Windows XP
Education
University of Phoenix-Houston Campus 2008 — 2012
Bachelor of Science (B.S.), Information Technology
Aon May 2014 - Present
Expert Global Solutions June 2012 - May 2014
Lone Star College January 2010 - June 2012
Skills
Technical Support, System Administration, Troubleshooting, Software Documentation, Windows 7, Computer Hardware, Software Installation, Active Directory, Lotus Notes, Sametime, Novell, Siebel, Microsoft Office, SCCM, ServiceNow, BMC Remedy, NICE, Video Conferencing, Audio Visual Support, Lync, Encryption, Networking, Altiris, Citrix, VMware, Mac OS, Windows XP
Education
University of Phoenix-Houston Campus 2008 — 2012
Bachelor of Science (B.S.), Information Technology
Stephen Kusler's Expert Global Solutions Experience December 2011 - Present
Job IT/End User Support at NCO Customer Management, Inc.
Industry Information Technology and Services
Experience
Expert Global Solutions December 2011 - Present
Gameworlds October 2010 - October 2011
Skills
Wireless Networking, Computer Hardware, Computer Repair, Computer Proficiency, Computer Maintenance, Active Directory..., Citrix, VoIP, Avaya IP Telephony, Cisco Technologies, Windows 7, Windows XP Pro, Call Centers, Help Desk Support, Networking, Windows XP, Technical Support
Education
Rock Valley College 2009 — 2010
Some Schooling, Applied Science
Rockford Lutheran 2004 — 2008
High School Diploma, General Studies
Expert Global Solutions December 2011 - Present
Gameworlds October 2010 - October 2011
Skills
Wireless Networking, Computer Hardware, Computer Repair, Computer Proficiency, Computer Maintenance, Active Directory..., Citrix, VoIP, Avaya IP Telephony, Cisco Technologies, Windows 7, Windows XP Pro, Call Centers, Help Desk Support, Networking, Windows XP, Technical Support
Education
Rock Valley College 2009 — 2010
Some Schooling, Applied Science
Rockford Lutheran 2004 — 2008
High School Diploma, General Studies
SEAN EVELYN's Expert Global Solutions Experience September 2007 - Present
Job DATA ASSOCIATE at EGS Group
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions September 2007 - Present
Skills
BPO, Outsourcing, Customer Satisfaction, Workforce Management, Customer Experience, Contact Centers, Customer Service, Account Management, Vendor Management, CRM, Performance Management, Management, Team Management, Telemarketing, Customer Retention, Process Improvement, Operations Management, Inbound Marketing, Sales
Education
IMIS
St. Georges College
Expert Global Solutions September 2007 - Present
Skills
BPO, Outsourcing, Customer Satisfaction, Workforce Management, Customer Experience, Contact Centers, Customer Service, Account Management, Vendor Management, CRM, Performance Management, Management, Team Management, Telemarketing, Customer Retention, Process Improvement, Operations Management, Inbound Marketing, Sales
Education
IMIS
St. Georges College
Mindy Danforth's Expert Global Solutions Experience June 2013 - Present
Job Communications Manager at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions June 2013 - Present
Skills
Writing, Corporate Communications, Communications Planning, Website Updating, Intranet, Teamwork, Innovation, Creativity, Keynote, Photoshop, Apple, Social Media, Change Management, Crisis Communications, Employee Recognition, Financial Services, Internal Communications, Leadership, Building Relationships, Call Centers
Education
Ottawa University-Phoenix 2004 — 2007
Human Services
Expert Global Solutions June 2013 - Present
Skills
Writing, Corporate Communications, Communications Planning, Website Updating, Intranet, Teamwork, Innovation, Creativity, Keynote, Photoshop, Apple, Social Media, Change Management, Crisis Communications, Employee Recognition, Financial Services, Internal Communications, Leadership, Building Relationships, Call Centers
Education
Ottawa University-Phoenix 2004 — 2007
Human Services
Tom Fiechtner's Expert Global Solutions Experience October 2014 - Present
Job
Industry Mining & Metals
Experience
Expert Global Solutions October 2014 - Present
Steel Warehouse May 2010 - July 2013
Gateway Chevrolet March 2008 - November 2009
Norfolk Iron and Metal Co. October 2007 - March 2008
BlueLinx Corporation February 2006 - August 2007
McNeilus Steel, Inc. March 2003 - January 2006
PPG Industries July 1998 - November 2002
Skills
Sales, Sales Management, New Business Development, Business Development, Aluminum, Purchasing, Management, Welding, Outside Sales, Negotiation
Education
North Dakota State University 1985 — 1990
Business/Managerial Economics
Expert Global Solutions October 2014 - Present
Steel Warehouse May 2010 - July 2013
Gateway Chevrolet March 2008 - November 2009
Norfolk Iron and Metal Co. October 2007 - March 2008
BlueLinx Corporation February 2006 - August 2007
McNeilus Steel, Inc. March 2003 - January 2006
PPG Industries July 1998 - November 2002
Skills
Sales, Sales Management, New Business Development, Business Development, Aluminum, Purchasing, Management, Welding, Outside Sales, Negotiation
Education
North Dakota State University 1985 — 1990
Business/Managerial Economics
Peter Afflerbach's Expert Global Solutions Experience December 2002 - Present
Job Director of Accounting at Radius Global Solutions
Industry Outsourcing/Offshoring
Experience
Radius Global Solutions LLC September 2014 - Present
Expert Global Solutions December 2002 - Present
NCO Group December 2002 - September 2014
Skills
Accounting, Accounts Payable, BPO, Financial Reporting, Payroll, Accruals, Finance, Internal Controls, Process Improvement, Sarbanes-Oxley Act
Education
Penn State University 1996 — 2001
Radius Global Solutions LLC September 2014 - Present
Expert Global Solutions December 2002 - Present
NCO Group December 2002 - September 2014
Skills
Accounting, Accounts Payable, BPO, Financial Reporting, Payroll, Accruals, Finance, Internal Controls, Process Improvement, Sarbanes-Oxley Act
Education
Penn State University 1996 — 2001
Rachel Justice's Expert Global Solutions Experience Employee Relations SpecialistNCO Financial SystemsJuly 2006 - November 2008
Job Timekeeping Systems Analyst at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions Employee Relations SpecialistNCO Financial SystemsJuly 2006 - November 2008
Lowe's Companies, Inc. August 2005 - July 2006
Skills
Human Resources, Employee Relations, Training, Employee Training
Education
University at Buffalo 2001 — 2005
Bachelor of Science (B.S.), Business Administration and Management, Concentrations in Human Resources/ Marketing
Expert Global Solutions Employee Relations SpecialistNCO Financial SystemsJuly 2006 - November 2008
Lowe's Companies, Inc. August 2005 - July 2006
Skills
Human Resources, Employee Relations, Training, Employee Training
Education
University at Buffalo 2001 — 2005
Bachelor of Science (B.S.), Business Administration and Management, Concentrations in Human Resources/ Marketing
TeleTech
Sykes
iQor
cDs Global
eTelecare Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc