Frontier Communications
Industry: Telecommunications company
DescriptionFrontier Communications Corporation is a telecommunications company in the United States. It was known as Citizens Utilities Company until May 2000 and Citizens Communications Company until July 31, 2008. CEO: Daniel James Mccarthy (3 Apr 2015–) Headquarters: Norwalk, Connecticut, United States Revenue: 9.128 billion USD (2017) Number of employees: 22,736 (2017) Subsidiaries: Frontier North, Frontier Florida, Frontier California, Did you know: Frontier Communications is the eighth-largest multichannel video service provider in the US by total subscribers (961,000). wikipedia.org
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Frontier Communications Employees
Frontier Communications July 2014 - Present
Frontier Communications March 2014 - July 2014
Connexion Point (cXp) November 2013 - March 2014
Box Home Loans April 2013 - October 2013
Teleperformance, USA April 2010 - April 2013
Convergys April 2008 - November 2009
Skills
Customer Service, Technical Support, Data Entry, Customer Escalation..., Typing, Close Attention to..., Windows, Outlook, Microsoft Excel, Troubleshooting, Call Centers, Telephone Skills, Windows XP, Printers, Customer Support, Microsoft Office 2007, Teamwork, 10 Key, Internet Explorer, Critical Thinking, Remote Desktop, Customer Experience, Microsoft Office, PowerPoint, Team Leadership, Operating Systems, Fax, DHCP, Training, Computer Hardware, Windows 7, Time Management, Help Desk Support, Customer Satisfaction, De-escalation, Microsoft Word, Project Management, Tier 2, Management, Process Improvement, Team Management, Team Building, Leadership, Customer Retention, Public Speaking
Education
Spanish Fork High School 1998 — 1999
Diploma, High School/Secondary Diplomas and Certificates
Springville High School 1996 — 1998
General Studies
Stevens-Henager College
Business Administration and Management, General
Empire Petroleum Partners, LLC September 2014 - Present
Flexi Compras April 2012 - January 2014
Frontier Communications September 2011 - April 2012
Skills
Management of Call..., Training, Education &..., Network Administration, Project Planning and..., Hardware Maintenance, Software, Troubleshooting, Technical Support, System Administration, Software Installation, Security, Network Security, Computer Maintenance, Windows, Linux, Laptops, Information Technology, Servers, Management, Team Building, Customer Service
Education
Tarrant County College 2007 — 2009
Associate's Degree, Accounting and Business/Management, 3.5
Summit Healthcare Services September 2015 - Present
HCTec July 2014 - November 2014
Nathan Littauer Hospital & Nursing Home 2008 - July 2014
Nathan Littauer Hospital & Nursing Home 2005 - 2008
Nathan Littauer Hospital & Nursing Home 2003 - 2005
Frontier Communications 2000 - 2003
Air Force Research Laboratory May 1999 - August 1999
Mayer and Cope Family Practice 1997 - 1999
Lexington Center 1996 - 1998
Nathan Littauer Hospital 1993 - 1995
Skills
Healthcare Information..., Healthcare Information..., Integration, Business Intelligence, Informatics, Hospitals, Nursing, EMR Automation, Microsoft SQL Server, Data Repository, ARRA Meaningful Use..., HL7 interface..., Meditech, NPR, Software Development, Data collection &..., Boston Workstation, Visual Basic, Jython, Python, SharePoint, Document Management, Disaster Recovery, Microsoft Office, Troubleshooting, System Administration, Database Management, EHR, Healthcare
Education
State University of New York Institute of Technology at Utica/Rome 1998 — 2000
Bachelor's Degree, Computer and Information Science, GPA: 3.53 /4.0, Magna Cum Laude, President's List
Belanger School of Nursing (formerly Ellis Hospital School of Nursing) 1990 — 1992
Professional Registered Nurse Diploma, Registered Nursing/Registered Nurse, Gerardus and Mary D. Smith Award for the 2nd highest GPA in the Nursing Program
Swift Transportation March 2014 - Present
National Freight Transportation Group, LLC February 2009 - April 2014
JB Hunt Transport Services, Inc. March 2004 - March 2009
CRL Clarksville Refrigerated Lines 2001 - 2003
Frontier Communications 2000 - 2001
Thermal Windows & Doors 1997 - 2000
Don Asher and Associates, Orlando, FL 1994 - 1996
Hyatt Regency Grand Cypress, Lake Buena Vista, FL 1986 - 1996
Felthousen's Florist / Danker Florist 1978 - 1986
Skills
Management, Transportation, 3PL, Various aspects of..., Excellent interpersonal..., Working knowledge of..., Working knowledge of..., Working knowledge of..., Successfully handle..., Working knowledge of..., Sales and Collections, Employee Training, Training, Landlord/tenant Issues, Time Management, Customer Service, Supply Chain, Human Resources, Sales, Transportation..., Logistics, Operations Management, Leadership, LTL, Logistics Management, Trucking, Freight
Education
State University of New York College of Agriculture and Technology at Cobleskill 1981 — 1983
Associate's degree, Business Administration and Management, General
Johnstown high school
Frontier Communications June 2015 - Present
Cazbah June 2014 - April 2015
Concentrix August 2013 - May 2014
Concentrix August 2012 - August 2013
Sutherland Global Services March 2011 - July 2012
K-Force April 2011 - July 2011
Skills
Process Improvement, Call Center, BPO, Customer Service, Sales, Call Centers, Vendor Management, Recruiting, Human Resources, Management, Sales Management, Marketing
Education
State University of New York College of Agriculture and Technology at Morrisville
Bachelor of Business Administration (B.B.A.), Resort & Recreation Service Management
Courtyard by Marriott June 2013 - Present
Little Caesars April 2013 - Present
jcpenney April 2013 - May 2013
Frontier Communications February 2012 - October 2012
Walmart April 2011 - February 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Public Speaking, Budgets, Journalism, Teamwork, Sales, Customer Satisfaction
Education
Taylor University 2004 — 2008
Bachelor of Arts (B.A.), Professional Writing
Western High School 2000 — 2004
Central Texas Heart Center January 2015 - Present
Medical Scribe Systems August 2014 - December 2014
Chili's 2013 - 2014
Frontier Communications January 2013 - August 2013
Skills
MS Office, Microsoft Word, Human Resources, Microsoft Excel, Microsoft Office, Teamwork
Education
Texas A&M University 2015 — 2017
Master of Health Administration, Health/Health Care Administration/Management
The University of Texas at Dallas - School of Management 2010 — 2014
Bachelor's degree, Business Administration and Management, General
Tarleton State University March 2013 - Present
Self Training June 2012 - March 2013
Frontier Communications June 2010 - May 2012
Verizon Business December 2006 - June 2010
EDS Corporation January 1997 - December 2006
FMC Technologies April 1984 - January 1997
Skills
Linux, CommVault, Shell Scripting, Unix, Solaris, Troubleshooting, Servers, Disaster Recovery, TCP/IP, Operating Systems, Ethernet, Windows Server, HP-UX, Windows 7, System Administration, Oracle, HP, Technical Support, RedHat, Microsoft Exchange, PC, Data Center, Red Hat Linux
Education
DeLeon High School
Tarleton State University
Frontier Communications August 2008 - Present
Next Safety 2007 - 2013
City of Cookeville August 2006 - August 2010
The Outdoor Experience, LLC April 1998 - August 2008
Dornans 1990 - 1990
Dornans 1990 - 1990
Skills
Wireless, Telecommunications, Strategic Partnerships, Strategic Planning, Operations Management, Team Building, Contract Negotiation, Sales Management, Leadership, Start-ups, Budgets, Networking, Leadership Development, Business Development, New Business Development, Negotiation, Sales, Selling, Account Management, B2B
Education
Tennessee Technological University 1991 — 1996
B.S., Sociology
Susquehanna University September 2013 - Present
Frontier Communications May 2013 - September 2013
Hessler Worldwide Cutlery LLC June 2012 - September 2012
Dorschel Automotive Group December 2011 - January 2012
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Teamwork, Time Management, Customer Service, Social Media, Outlook, Public Speaking, Leadership, Event Planning, Research, Access, Team Leadership, Leadership Development, Social Networking, English, Training
Education
Susquehanna University 2009 — 2013
Bachelor of Science (B.S.), Human Resources Management
Frontier Communications March 2000 - Present
Skills
Telephony, T1, DSL, Telecommunications, Fiber Optics, Computer Network..., Optical Fiber, DWDM, Ethernet, Cabling, Broadband, DS3, LAN-WAN, Leadership, Project Management, Management, Customer Service, Program Management
Education
Syracuse University 1990 — 1994
Vertek Solutions, Inc. September 2008 - April 2013
Frontier Communications 2002 - 2003
Skills
Account Management, Cold Calling, Recruiting, Temporary Staffing, Staffing Services, New Business Development
Education
Stephen F. Austin State University
Bachelor of Business, Business Administration; General Business
Frontier Communications July 2010 - April 2013
Verizon Communications October 1999 - July 2010
AVTEL / MATRIX TELECOM, INC. June 1997 - September 1999
Oncor Communications 1988 - 1995
Skills
Network cost auditing, Vendor contract review, working with cross..., technical liaison..., Complex billing disputes, Project management, Accounts Payable, PeopleSoft, Vendor Management, Management, Telecommunications, Team Management, Auditing, Microsoft Office, Cost Accounting, Cost Variance Analysis, Product Cost Analysis, Financial Variance..., CDRs, Tariffing, Dispute Settlement, Invoice Verification, Project Management, Networking, Financial Reporting, Accounting, T1, Analysis, Account Management, Financial Analysis, VoIP, Invoicing, Call Centers, Access, Managed Services, Wireless, Process Improvement, Customer Service, Finance, Business Process..., Business Analysis, Team Leadership, MPLS, Forecasting
Education
Stephen F. Austin State University
BS, Science
Frontier Communications September 2015 - Present
Frontier Communications April 2014 - September 2015
Frontier Communications October 2012 - April 2014
Florida Sheriffs Youth Ranches June 2010 - August 2012
Skills
Social Networking, Public Relations, Community Outreach, Leadership, Public Speaking, Social Media Marketing, Marketing, Fundraising, Internal Communications, Copy Editing, Blogging, Marketing Strategy, Strategic Communications, Marketing Communications, Marketing Research, Event Planning, Advertising, Branding & Identity, Personal Branding, Speech Writing, Marketing Analytics
Education
The New School 2014 — 2017
Master of Arts (M.A.), Media Management & Analytics, 3.5/4.0
Stetson University 2010 — 2014
Bachelor of Arts (B.A.), Communication and Media Studies, 3.3/4.0
Netflix June 2012 - Present
Encompass Digital Media, Inc. May 2011 - June 2012
Encompass Digital Media January 2011 - May 2011
Frontier Communications January 2010 - May 2010
Skills
Management, Broadcast, Digital Media, Television, Social Media, Final Cut Pro, Microsoft Office, Video, Customer Service, New Media, Social Networking, Video Production, Social Media Marketing, Content Management, Video Editing, Streaming Media, Entertainment, Digital Asset Management, Digital Video
Education
Stetson University 2006 — 2010
Bachelors of Business Administration, Marketing, Business Management
Stetson University 2006 — 2010
Bachelor of Business Administration Dual, Marketing and Management
Frontier Communications May 2000 - Present
Skills
Telecommunications, Customer Service, Troubleshooting
Education
State University of New York Institute of Technology at Utica/Rome
Bachelor of Applied Science (B.A.Sc.)
BNY Mellon February 2015 - Present
Adecco Group May 2014 - February 2015
Frontier Communications September 2013 - May 2014
Pershing, a BNY Mellon company June 2013 - August 2013
McDonald's Corporation August 2010 - June 2013
McDonald's Corporation April 2010 - August 2010
Skills
Management, Accounting, Financial Accounting, Strategy, Business Analysis, Financial Modeling, Forecasting, Corporate Tax, Leadership, Critical Thinking, Customer Service, Sports, Microsoft Excel, Microsoft Office, Cost Accounting, Organization, Financial Reporting, US GAAP, US GAAP reporting, Annual Reports, Stock Market, Time Management, Research, Data Analysis, Public Speaking
Education
Stetson University 2010 — 2014
Bachelor of Business Administration (B.B.A.), Accounting and Finance
Frontier Communications June 2014 - Present
City of DeLand July 2013 - Present
Stetson University July 2013 - August 2014
Sigma Nu Fraternity August 2011 - May 2013
Stetson University August 2009 - May 2013
Stetson University September 2010 - May 2012
Skills
Statistical Data..., Business Intelligence, Microsoft Excel, Event Planning, PowerPoint, Public Speaking, Leadership, Microsoft Office, Research, Event Management, Teamwork, Financial Analysis, Analysis, Microsoft Word, Customer Service, Social Networking, Social Media, Windows, HTML, Community Outreach, Fundraising, Higher Education, English, Time Management, Management, Data Analysis, Statistics
Education
Stetson University 2013 — 2015
Master of Business Administration (MBA), Finance
Stetson University 2009 — 2013
Bachelor of Science (B.S.), Economics
Ellucian July 2013 - Present
Frontier Communications August 2011 - March 2013
World Networking Services 2013 - 2013
Skills
Sales, Customer Service, Call Centers, Data Entry, Mental Health, Mental Health Care, Help Desk Support, Child Support, Education, Special Education
Education
Tallahassee Community College 2005 — 2006
Associate of Arts (AA), Computer Science
Thomson Reuters April 2013 - Present
MHOA 2007 - Present
Frontier Communications May 2012 - April 2013
United States Air Force January 2007 - January 2011
Skills
Troubleshooting, Networking, Data Center, Software Installation, Testing, Servers, Windows Server, Cisco Technologies, TCP/IP, IP
Education
University of North Texas 2013 — 2015
Tarrant County College 2009 — 2011
Associate of Arts and Sciences (A.A.S.), Computer Networking
Burlington Stores, Inc. June 2015 - Present
News America Marketing June 2014 - August 2014
Campaign for Working Families October 2013 - April 2014
Frontier Communications June 2012 - August 2012
Bagel Art Bakery May 2010 - June 2012
KISS Theater August 2009 - November 2009
Skills
Microsoft Office, Customer Service, Teaching, Management, Theatre, Microsoft Excel, Marketing Communications, Public Relations, Marketing Research, Volunteering, SPSS, Business Communications, Digital Marketing, Microsoft Publisher, Qualtrics
Education
Temple University 2011 — 2015
Bachelor of Business Administration in Marketing
Temple University Rome 2013 — 2013
Dallas Senior High School 2007 — 2011
College Preparation
Verify November 2013 - Present
Verify March 2013 - October 2013
Recruiting Consultant August 2012 - February 2013
Fidelity Investments June 2012 - August 2012
DynCorp International September 2011 - March 2012
Frontier Communications July 2010 - March 2011
Verizon Communications January 2010 - June 2010
Verizon Communications November 2003 - December 2009
Verizon Communications January 2000 - January 2003
Verizon Communications January 1999 - January 2000
Skills
Talent Acquisition, HRIS, Contract Negotiation, Administration, Contract Management, Relocation, Recruiting, Sourcing, Human Resources, Management, Leadership, Temporary Placement, Customer Satisfaction, Vendor Management, Program Management, Policy, SDLC, Technical Recruiting, Software Documentation, Screening Resumes, Staffing Services, Project Management, College Recruiting, Outsourcing, Budgets, Screening, Strategic Planning, Talent Management, Onboarding, Process Improvement
Education
Tarrant County College 1994 — 1996
Edmond Memorial High School
HP Enterprise Services June 2013 - Present
Harris Corporation January 2012 - May 2013
Frontier Communications January 2011 - January 2012
Harris Corporation April 2010 - January 2011
N/A- stay at home mother October 2007 - April 2010
Electronic Data Systems November 2005 - October 2007
Electronic Data Systems October 2003 - November 2005
Electronic Data Systems January 1998 - October 2003
Birds Eye Foods November 1990 - January 1998
Skills
Financial Analysis, Forecasting, Process Improvement, Variance Analysis, Budgets, Finance, Accounting, Analysis, Sarbanes-Oxley Act, Project Management, Business Analysis, Financial Reporting, Leadership, Cross-functional Team..., Microsoft Excel, Financial Forecasting, Team Leadership
Education
State University of New York College at Potsdam 1986 — 1990
Bachelor of Arts, Economics; minor in Spanish
Nationwide Insurance April 2015 - Present
Nationwide Insurance October 2012 - April 2015
Bankers Life and Casualty April 2012 - September 2012
STETSON UNIVERSITY MARKETING November 2011 - May 2012
Housing and Residential Life August 2011 - May 2012
Stetson University Career Development September 2010 - May 2012
Convertible Builders L.L June 2010 - May 2012
SODEXO DINING SERVICES August 2011 - January 2012
FRONTIER COMMUNICATIONS November 2010 - June 2011
Lake City Community College Public Relations January 2010 - May 2010
Skills
PowerPoint, Word, Excel, Social Media Marketing, Social Networking, Event Planning, Marketing, Sales, Budgets, Press Releases, Advertising, Social Media, Facebook, Microsoft Office, Public Speaking, Event Management, Fundraising, Customer Service, Leadership, Public Relations, Research, Marketing Communications, Non-profits, Team Leadership
Education
Stetson University 2010 — 2012
Bachelor of Business Administration, Marketing
Stetson University 2010 — 2012
Bachelor of Business Administration, Marketing
Lake City Community College 2008 — 2010
Associate, Arts
Sprint January 2002 - August 2013
Cisco Systems 1999 - 2001
Telecom Italia 1998 - 1999
Frontier Communications 1996 - 1998
Worldcom (LDDS Metromedia) 1994 - 1996
Skills
Solution Selling, Unified Communications, Wireless, Managed Services, Telecommunications, Direct Sales, VoIP, Salesforce.com, Channel, Account Management, SIP Trunking, M2M, Strategic Partnerships, MPLS, Sales Process, IP, Telecommunication..., B2B, Contract Negotiation
Education
Syracuse University 1990 — 1994
Bachelor of Science, May 1994 (Deans List), Information Studies (Information Systems & Telecommunications)
Alteva June 2007 - Present
Frontier Communications April 1998 - June 2007
Skills
VoIP, Managed Services, IP, Internal Controls, Financial Reporting, Financial Analysis, Wireless, Broadband, Team Leadership, Account Management, Team Building, Ethernet, Customer Service, Networking
Education
Monroe-Woodbury High School
SUNY Orange
Associates
Frontier Communications April 2015 - Present
Monroe County Water Authority November 2012 - March 2015
Town of Pittsford January 1994 - November 2012
Skills
Government, Community Outreach, Public Speaking, Policy, Community Development, Grant Writing, Policy Analysis, Sustainability, Fundraising, Program Management, Leadership, Customer Service, Nonprofits, Project Management, Strategic Planning, Budgets, Public Relations, Management, Volunteer Management
Education
College of Forestry and Environmental Science at Syracuse
Bachelor of Science (B.S.), Environmental Studies
Monroe Community College
Associate of Science (A.S.)
Syracuse University
Bachelor of Science (BS)
Solü Technology Partners January 2014 - Present
Lakelands Concrete September 2013 - December 2013
Solu Technology Partners November 2008 - January 2013
Frontier Communications September 1989 - October 2008
Lapp Insulator September 1981 - September 1988
Skills
Business Analysis, Testing, JCL, Requirements Analysis, Systems Analysis, Program Management, Programming, Databases, Quality Assurance, IBM Mainframe, Project Management, Mainframe Testing, Program Development, Team Lead/Group Leader, Programs, Systems and..., IMS, PL/1, Easytrieve, COBOL, HIPPA regulations, PSC regulations, Regulatory Requirements, Regulatory Documentation, Sarbanes-Oxley, Certified in Collection..., Stock room delivery,..., Forklift Operator, Heavy Equipment, Farm Agriculture..., Lathe Operator, Restaurant Manager, Chef, Bartender, Telecommunications, Integration, Troubleshooting, Management, Vendor Management, SDLC
Education
Information Services, Data Base Processing and Programmming from DP2 Rochester NY.
Software Engineering, Computer Software Engineering, 10 month Course
SUNY College of Technology at Canton
Associates Degree, Agriculture Management
Frontier Communications June 2008 - Present
Grueninger Travel May 2006 - June 2008
Beauty Brands May 2003 - June 2008
Carlson Wagonlit Travel December 1999 - May 2003
Malad Travel November 1990 - May 1999
Skills
Financial Analysis, Customer Satisfaction, Accounts Receivable, Customer Retention, Customer Service, Call Centers, Invoicing, Process Improvement, Telecommunications, c, tele
Education
Ray Vogue 1973 — 1975
Associate's degree, Fashion Merchandising
Stephens College 1972 — 1973
Associate's degree, Fashion Merchandising
Auxilio May 2015 - Present
Pinnacle Networking January 2000 - Present
pinnaclenetworking.com October 2007 - Present
Fusco Personnel Inc. July 2014 - March 2015
Fidelity National Information Services June 2013 - March 2014
Linium Staffing March 2014 - 2014
Target October 2005 - March 2010
Frontier Communications February 2003 - August 2004
Tate Soaps and Surfactants May 2002 - August 2004
Foxwoods Resort Casino May 1993 - June 1998
Skills
Web Development, CSS, HTML, PHP, Web Design, JavaScript, Networking, Website Development, Troubleshooting, Social Media, Apache, Technical Support, Security, Social Networking, OS X, Java, Programming, Windows, Linux, Integration, MySQL, Microsoft Office, jQuery, CMS, SharePoint, Microsoft SQL Server, Windows Server, Customer Service, SQL, ASP, Databases, Smartphones, Cloud Computing, Google Apps, Database Admin, Mobile Devices, Software Development, Problem Solving, Customer Relations, Mobile, Database Management, SQL Server, XP, Backup Solutions, Network Administration, Windows 8 Deployment, Operating Systems, Windows XP, Computer Hardware, System Administration
Education
State University of New York Empire State College 2011 — 2013
IT Networking, IT Security, web design, networking
University of Phoenix 2009 — 2010
Associates Degree, IT Networking
Ridley-Lowell Business and Technical institute 1999 — 2000
IT Networking, IT Networking/Helpdesk
Frontier Communications May 2014 - Present
Frontier Communications February 2010 - April 2013
Verizon May 2000 - August 2010
Brodart May 1998 - May 2000
S.A.F.E. Security Systems, LLC. January 1990 - January 1998
Skills
VoIP, Telecommunications, MPLS, Ethernet, Wireless, IP, Telephony, T1, SIP, Unified Communications, Network Design, Broadband, Managed Services, Fiber Optics, Sales Engineering, LAN-WAN, Solution Selling, Cisco Technologies, SIP Trunking, DWDM, Frame Relay, WAN, DSL, Avaya, ATM networks, Networking, Optical Fiber, Co-location, SDH, Network Engineering, Metro Ethernet, Network Architecture, Computer Network..., Carrier Ethernet, QoS, Cabling, Switches, WiFi, TDM, Routers, Internet Services, Routing
Education
Temple University 1983 — 1987
Electrical Engineering, Electrical, Electronics and Communications Engineering
The George Washington University - School of Business
Project Management
Frontier Communications 2008 - Present
CTE, Inc. 2006 - 2008
Commonwealth Telephone Company 2000 - 2006
Commonwealth Telephone Company 1997 - 2000
Guyette Communications March 1986 - February 1997
Skills
DSL, Ethernet, T1, Telephony, Computer Network..., Telecommunications, Network Engineering, DWDM, Call Centers, Troubleshooting, Network Design, Switches, Co-location, Optical Fiber, VoIP, Broadband, ATM networks, Routers, Software Installation, Outside Plant, Frame Relay, MPLS, IP, Managed Services, Wireless, Metro Ethernet, LAN-WAN, Cisco Technologies, Unified Communications, Fiber Optics, TDM, ATM Networks
Education
I have attended various telecom equipment training schools for various products in the field. 1987 — 2013
Texas A&M University 2006 — 2006
Certification, OSP Engineering and Design
IBM March 2014 - Present
IBM January 2012 - Present
IBM September 2010 - Present
IBM Global Services June 2008 - September 2010
IBM July 2006 - May 2008
Frontier Communications 1991 - 2006
Skills
Managed Services, Vendor Management, Account Management, Networking, Solution Selling, Enterprise Software, Business Intelligence, Program Management, Pre-sales, CRM, Integration, Sales Operations, Business Development, IT Strategy, Cloud Computing, Selling, Go-to-market Strategy, Telecommunications, Direct Sales, SaaS, Sales Management, Sales Enablement, Sales Process, Professional Services, Outsourcing, Strategic Partnerships, Data Center, Strategy, Management, Sales
Education
SUNY Polytechnic Institute
BS, Engineering - Telecommunications, 3.89 Summa Cum Laude
Time Warner Cable March 2013 - Present
Frontier Communications May 2011 - February 2013
Verizon August 2008 - April 2011
AT&T March 2007 - August 2008
Skills
Telecommunications, Networking, Optical Fiber, Wireless, VoIP, Ethernet, Fiber Optics, Vendor Management, Network Design, IP, Telephony
Education
Stony Brook University 2003 — 2006
BE
Stony Brook University
BE, Electrical Engineering & Material Science
Verizon June 2012 - Present
Frontier Communications July 2010 - June 2012
Verizon September 2005 - July 2010
Verizon July 1998 - September 2005
Skills
Leading Positive Change, Cross-functional Team..., Strategic Planning, Telecommunications..., FiOS, Communication, Engineering, Integration, Vendor Management, Telecommunications, IP, Process Improvement, Cisco Technologies, Project Management, WAN, Computer Network..., Program Management, Troubleshooting, Ethernet, VoIP, Data Center, Business Process..., Network Design, Switches, DSL, MPLS, T1, Wireless
Education
The University of Dallas 2001 — 2002
MBA, Business
Texas A&M University 1996 — 1998
BS, Electrical Engineering
JetBlue Airways April 2008 - Present
14th Brooklyn NYSM 1996 - 2011
Frontier Communications August 2007 - January 2008
Middle Country Public Library February 2004 - July 2007
Skills
SQL, Inventory Management, Aviation, Microsoft Excel, Quality Assurance, Customer Service, Purchasing, Active Directory, Airlines, Microsoft Office, Aircraft, Troubleshooting, HTML, Aircraft Maintenance, Computer Hardware, Technical Support, Software Documentation, Windows 7, Windows, Access
Education
Suffolk County Community College 2000 — 2010
In Progress, Economics, Literary
Centereach High School 1996 — 2000
Regents Diploma
Frontier Communications February 2015 - Present
Bookiture.com December 2013 - June 2014
Brigham Young University August 2012 - January 2013
Vivint, Inc May 2012 - August 2012
Skills
HTML, CSS, JavaScript, Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Office, Windows, English, Customer Service, Research, Teaching, Editing, Teamwork
Education
Stevens-Henager College 2015 — 2018
Bachelor's Degree, Computer Science
Brigham Young University 2008 — 2014
Bachelor of Science (BS), Computer Science
Cary High School 2004 — 2008
Diploma
Frontier Communications November 1994 - Present
Frontier Communications November 1994 - Present
Skills
VoIP, Telecommunications, Call Centers, Managed Services, Network Design, TDM AND ETHERNET, Operator services, IP, Switched and dedicated..., E911 network, 8YY and LD network, Budget Management, Wireless Networking, SS7, LAN-WAN, Broadband, Project Coordination
Education
State University of New York Empire State College
Frontier Communications May 2015 - Present
Frontier Communications November 2010 - Present
Frontier Communications November 2009 - October 2010
Frontier Communications June 2007 - November 2009
Frontier Communications December 2003 - June 2007
Frontier Communications November 2000 - December 2003
Frontier Communications August 1998 - November 2000
Frontier Communications June 1993 - August 1998
Skills
Marketing Management, Promotions, Vendor Relations, Telecommunications, Sales Operations, Management, Market Research, Sales Management, Competitive Analysis, Budgets, Marketing, Sales, Call Centers, Product Marketing, VoIP, Customer Retention, Customer Service, Salesforce.com, Product Management, Cross-functional Team..., B2B, Project Planning, Direct Sales, Account Management, Wireless
Education
SUNY Orange
Frontier Communications January 2014 - November 2014
Alstom Group January 2013 - January 2014
CA Technologies January 2012 - January 2013
American Red Cross March 2000 - June 2011
REDCOM Laboratories, Inc. February 1998 - March 2000
Frontier Communications May 1989 - November 1997
Skills
PBX, Vendor Management, Customer Service, Wireless, Switches, Contract Negotiations, Budgeting, Network Administration, Supervisory Skills, Service Delivery, Product Management, Account Management, Integration, Telecom Expense...
Education
State University of New York College of Agriculture and Technology at Morrisville 1985 — 1987
AAS, Business
LaRoche Carrier LLC September 2010 - Present
Frontier Communications July 2010 - Present
CH Robinson 2013 - 2014
CH Robinson 2013 - 2014
CH Robinson 2013 - 2014
CH Robinson 2013 - 2014
CH Robinson 2013 - 2014
Verizon June 2001 - July 2010
Qwest Communications July 1999 - June 2001
Skills
Wireless, Telecommunications, Network Design, Troubleshooting, VoIP, Network Engineering, Ethernet, Testing, Cisco Technologies, Networking, TCP/IP, Integration, IP, Project Management, Visio, Project Planning, Call Center, WAN, Engineering, Network Administration, T1, DSL, Computer Network..., Fiber Optics, Cellular Communications, Switches, Telephony, Cabling, LAN-WAN, MPLS
Education
Stevens Institute Of Technology 2001 — 2003
MS, Telecommunication Management
University Of Southern Maine 1994 — 1998
BSEE, Electrical & Electronic Engineering
Faculte Polytechnique de Lubumbashi 1984 — 1990
Almost, Mining Engineering
Frontier Communications April 2012 - Present
Frontier Communications 2009 - April 2012
Windstream May 2006 - December 2008
CenturyTel August 2002 - March 2006
Concert Communications June 2000 - January 2002
GTE November 1997 - June 2000
Skills
Forecasting, Sales, Call Center, Fiber Optics, Program Management, Telecommunications, Management, Customer Experience, Vendor Management, Leadership, Selling, Broadband, Wireless, Sales Management, Customer Satisfaction, VoIP, Strategic Planning, Customer Retention, Call Centers, Product Management, Ethernet, Microsoft Excel, Customer Service, DSL, Coaching, Cross-functional Team..., Telephony, MPLS, Project Planning, Marketing, T1, Process Improvement, Optical Fiber, Marketing Strategy, Team Leadership, Enterprise Software, Managed Services
Education
Sterling College
B.S., Business Administration
Sterling College
Fingerpaint May 2015 - Present
IT Independent Consultant May 2012 - Present
GLOBALFOUNDRIES September 2014 - April 2015
KOST IT Consulting, LLC July 2012 - March 2014
IT TechStop, Inc. September 2011 - May 2012
Your Tech Source June 2010 - September 2011
Frontier Communications September 2007 - March 2008
Verizon Northeast Division May 2005 - September 2007
Skills
VMware, ArcSight, Networking, Network Architecture, Microsoft Exchange, Firewalls, Cisco Routing &..., Network Security, VPN, Security, Windows Server, Snort, Sourcefire, Network Administration, VoIP, Telecommunications, LAN-WAN, Network Engineering, Routing, Brocade Certified..., Avaya, QoS, Brocade Certified..., Cisco Certified Network..., Nortel, Juniper, Server Administration, Unified Communications, Linux, Microsoft Server..., VLAN, Spanning Tree, ASA, BGP, SIP, Brocade, Intrusion Detection, Security Analysis
Education
SUNY Cortland 2005 — 2007
Bachelor of Science (BS), Business/Managerial Economics
Adirondack Community College 2002 — 2003
Information Technology/Networking, Cisco
Hudson Falls High School 1997 — 2001
Regents Diploma, Information Technology
JPMorgan Chase 2006 - Present
Wells Fargo Home Mortgage 2005 - 2006
JPMorgan Chase & Co. 2003 - 2005
Frontier Communications 2001 - 2003
JP Morgan Chase 1999 - 2001
Skills
Credit, Banking, Mortgage Lending, Mortgage Banking, Risk Management, Loans, Financial Services, Process Improvement, Call Centers, Leadership, Credit Analysis, Customer Service, Portfolio Management, Management, SDLC, Vendor Management, FHA, Relationship Management, Financial Analysis, Business Analysis, Mortgage Servicing, Loan Origination, Finance, Underwriting, Collections Management, Loan Modifications, Loan Servicing, Loan Work-outs, Loss Mitigation, Predictive Dialers, Retail Banking, Consumer Lending, Team Building, Residential Mortgages, Sales
Education
State University of New York Empire State College
HMS April 2015 - Present
Fresenius Medical Care January 2015 - April 2015
Hoarse Mann Insurance Company June 2014 - October 2014
State Farm Insurance March 2013 - March 2014
Frontier Communications October 2011 - March 2013
DynCorp International March 2009 - January 2011
Flextronics July 2008 - October 2008
ITT Systems September 2006 - October 2007
L-3 Communications July 2003 - September 2006
Texas Army National Guard February 2002 - February 2005
Skills
SQL, Claims Handling, Insurance, Troubleshooting, Technical Support, Process Improvement, Help Desk Support, Software Installation, Databases, Customer Service, Training, Operating Systems, Access, Customer Satisfaction, Outlook, Hardware, Claims Management, Leadership, Microsoft Office, Claim, Management, Team Building, Military, Program Management, Casualty Insurance, Microsoft Excel, Property & Casualty..., Analysis, Problem Solving, Servers, Operations Management, Negotiation, Risk Management, Project Management, Government, Cost Aviodance, Data Modeling, Data Entry, Software Quality..., Business Analysis, Data Analysis
Education
Tarleton State University 2002 — 2005
Bachelor of Applied Science (B.A.Sc.), Computer Software Engineering and Database Design
Frontier Communications June 2015 - Present
Olympus Academy April 2015 - June 2015
Skills
Welding, Microsoft Office, MTA, Debate, Speech Writing, Public Speaking, PC building, Cash Register, Microsoft Project, Microsoft Servers, Linux Desktop, Network Security, Physical Security, Technical Support, Troubleshooting, Windows, Linux, Windows 7, Security, Wireless Networking, Cisco Technologies, Computer Hardware, Network Administration, Networking, Telecommunications, TCP/IP, Network Design, Routers, System Administration
Education
Stevens-Henager College 2014 — 2017
Bachelor of Applied Science (B.A.Sc.), Computer Systems Networking and Telecommunications
Hurricane High School 2009 — 2012
G.E.D
ConServe January 2011 - Present
Vistage International October 2008 - Present
ConServe October 2007 - January 2011
Frontier Communications June 2003 - October 2007
Global Crossing January 1999 - June 2003
Frontier Communications June 1994 - January 1999
Skills
Strategic Planning, Leadership, Management, Strategy, Sales Management, Business Strategy, Executive Management, Public Speaking, Marketing Strategy, Team Building, New Business Development, Team Leadership, Coaching, Lead Generation, Sales, Marketing, Business Planning, Customer Service, Direct Sales, Salesforce.com, Entrepreneurship, Strategic Partnerships, Social Media, P&L Management, Negotiation, Social Media Marketing, CRM, Customer Satisfaction, Enterprise Software, Sales Presentations, Performance Management, Project Management, Manage Client..., KPI Dashboards, Emotional Intelligence
Education
Syracuse University - Martin J. Whitman School of Management 1993 — 1995
Master of Business Administration, Organizational & Marketing Management
University of Rochester 1989 — 1993
Bachelor of Arts, Economics & Political Science, Management Certificate in Finance & Accounting
Anderson-Negele, Venture Measurement March 2014 - August 2015
Plasan North America June 2011 - March 2014
GLOBALFOUNDRIES January 2010 - December 2010
Frontier Communications March 2005 - May 2009
Manpower June 2000 - March 2005
Skills
Employee Relations, Human Resources, Recruiting, Deferred Compensation, Benefits Administration, Temporary Placement, Temporary Staffing, Onboarding, HR Consulting, Organizational..., Technical Recruiting, Management, Applicant Tracking..., College Recruiting, Talent Acquisition, Contract Recruitment, Payroll, Workforce Planning, HRIS, Sourcing, Benefits Negotiation, Screening Resumes, New Hire Orientations, Personnel Management, Internet Recruiting, Talent Management, Staffing Services, Screening, Taleo, Employee Engagement, Job Descriptions, Resume Writing, Permanent Placement, Employee Benefits, Performance Management, Interviews, Succession Planning, Leadership, Employer Branding, Hiring, Executive Search, Staff Augmentation, HR Policies, Career Development, Employee Training, Performance Appraisal, Training, Labor Relations
Education
Cornell University 2012 — 2013
Masters Certificate, Executive Human Resources Leadership
State University of New York Empire State College 2009 — 2010
BS, Labor Relations Management
Herkimer CCC 1993 — 1995
AAS, Communications
Norwich Aero Products December 2014 - Present
Esterline Sensors Services Americas, Inc. April 2013 - December 2014
Meeting Management Associates May 2000 - April 2013
Norwich Aero Products, Inc. February 2008 - May 2010
Chenango County Sheriff January 1996 - May 2008
Frontier Communications November 2000 - April 2007
Colgate University July 1996 - November 2000
Skills
Typing, Telephony, Microsoft Office, Diversity Training, Customer Service, Microsoft Excel, Microsoft Word, Management, Budgets, PowerPoint, ADP Payroll, Accounts Payable
Education
State University of New York College of Agriculture and Technology at Cobleskill 1985 — 1987
AAS Floriculture, Floriculture/Floristry Operations and Management
Sherburne-Earlville 1972 — 1985
Regents Diploma with Honors
Davis Vision August 2015 - Present
Amsterdam Printing October 2010 - August 2015
Wolters Kluwer Financial Services August 2008 - October 2010
King Teleservices August 2009 - October 2009
Frontier Communications February 2000 - March 2007
St. Mary's January 1989 - January 2000
Skills
Microsoft CRM, Salesforce.com, Jesubi CRM, Call Center queue..., Six Sigma green belt., Call Center, Customer Relations, Supervisory Skills, Customer Service, Sales Management, Call Centers, Leadership, Microsoft Word, Microsoft Office, Sales Operations, Training, PowerPoint, Sales, Management, Marketing, Sales Process, Lead Generation, CRM, Time Management, Account Management, Direct Sales, Team Building
Education
State University of New York at Albany 2010 — 2015
Masters, MBA
State University of New York Institute of Technology at Utica/Rome 2004 — 2008
B.S., Business Administration & Public Management
Fulton Montgomery Community College 1989 — 2004
A.S. Associates, Arts & Sciences
Frontier Communications April 1988 - Present
Verizon Communication April 2001 - February 2005
BASF May 1985 - November 1987
Skills
Project Management, Analytics, Strategic Planning, Public Relations, Customer Service
Education
Tennessee State University 1978 — 1985
Master's degree, Agricultural Business and Management
Leveraging Technology November 2014 - Present
Leveraging Technology Solutions LLC May 2014 - November 2014
Xerox May 2013 - August 2013
Frontier Communications June 2012 - August 2012
Harris RF Communications May 2010 - July 2010
Delaware North Companies July 2009 - August 2009
Skills
Java, Web Design, Programming, Object Oriented Design, PHP, Data Analysis, Web Development, User Interface Design, Ruby, C++, C, Microsoft Office, Troubleshooting, SQL, HTML, Microsoft Excel, Sabermetrics, Blogging, Website Branding, HTML + CSS, XML, R, Data Mining, Data Preparation, Business Process..., Process Automation, Lean Management, Six Sigma
Education
Syracuse University 2012 — 2014
Master of Science (M.S.), Information Management
Syracuse University 2012 — 2014
Certificate of Advanced Study, Data Science
State University of New York at Buffalo 2008 — 2012
Bachelor of Arts (B.A.), Computer Science
Self Employed March 2014 - Present
New Horizons CLC NH United April 2013 - March 2014
Capital Communications Federal Credit Union August 2006 - March 2013
Frontier Communications May 2003 - August 2006
Frontier Communications September 1999 - May 2003
Skills
Disaster Recovery, Data Center, VMware, Vendor Management, Project Management, VMware Infrastructure, Active Directory, Process Improvement, Virtualization, VMware ESX, Windows Server, Windows, Team Leadership, Network Administration, Microsoft Exchange, System Administration, SAN, Technical Training, DNS
Education
Rensselaer County Chamber of Commerce Leadership Institute 2007 — 2008
State University of New York Institute of Technology at Utica/Rome 1997 — 1999
BS, Telecommunications
Enterprise Rent-A-Car April 2013 - Present
Ambit November 2010 - Present
ShopEarnSave October 2007 - September 2012
Business to BEST Consulting, LLC April 2010 - April 2011
Sun Microsystems February 2006 - May 2009
Business to BEST Consulting May 2007 - January 2009
Frontier Communications 1995 - 2006
Xerox Corporation January 1989 - February 1995
US Navy September 1968 - September 1972
Skills
Social Media, Change Management, Customer Satisfaction, ISPF, JCL, Requirements Analysis, Teamwork, Problem Solving, Process Improvement, Customer Relations, Customer Service, Microsoft Office, Quality Assurance, Documentation, Vendor Relations, Vendor Management, Visio, PowerPoint, Excel, Word, Outsourcing, Software Documentation, Microsoft Word, Microsoft Excel, Program Management, Team Management, System Administration, Project Management, MS Project, Mainframe, Troubleshooting, Product Development, Strategy, Six Sigma, IT Service Management, Management, Business Analysis, Analysis, Leadership, Team Leadership, Team Building
Education
The University of Georgia 1967 — 1968
Withdrew to join US Navy, Food Processing Technology
State University of New York College of Agriculture and Technology at Morrisville 1965 — 1967
AS, Food Processing
Leavenworth Central High School 1958 — 1965
Regents Diploma, Math / Science
SAP April 2014 - Present
SAP July 2008 - April 2014
Centex July 2005 - July 2008
BearingPoint March 2002 - July 2005
Frontier Communications September 1999 - March 2002
Sabre Holdings September 1998 - September 1999
Frontier Communications July 1997 - September 1998
Frontier Communications August 1994 - July 1997
Skills
SAP, Pre-sales, ERP, ABAP, SAP R/3, Business Intelligence, Enterprise Software, SAP ERP, Business Process, Professional Services, SaaS, Master Data Management, Solution Selling, Business Objects, SAP BI, SAP Implementation, Integration, SAP Netweaver, SAP BW, Cross-functional Team..., EPM, CRM, SAP BPC, Design Thinking, FSCM, Hyperion Enterprise, Vistex, Ariba, SAP FICO, Quality Center, Solution Manager, Enterprise Mobility, Revenue Recognition, OLAP, Fiori, HANA, SAP Receivables..., SAP Simple Finance, SAP Financial Add-On, SAP Accounting powered..., SAP Cash Management..., Personas, Solution Architecture
Education
Texas A&M University 1989 — 1994
BBA, Accounting
Frontier Communications April 2013 - Present
CenturyLink September 2012 - April 2013
Colorado Department of Revenue July 2011 - September 2012
Qwest Corporation August 2002 - March 2011
SuperTel Network, Inc. August 2000 - April 2002
XO Communications, Inc. May 1998 - August 2000
The Callahan Law Firm May 1997 - May 1998
US Army June 1993 - September 1997
US Army July 1989 - July 1992
US Army 1983 - 1986
Skills
Litigation, Strategic Leadership, Transactions, Corporate Governance, Employment Law, Contract Negotiation, Compliance, Lean Initiatives, P&L Responsibility, Lean Management, Regulatory Law, Public Policy/Lobbying, Telecommunications, Administrative Law, Military Law, Financial Transactions, Military Justice, Policy, Strategy, Privacy Law, Dispute Resolution, Mergers & Acquisitions, Defense, Commercial Litigation, Corporate Law, Civil Litigation, Leadership, Start-ups, Negotiation, International Law, Management, Joint Ventures, Criminal Law, Legal Writing, Government, Security, Litigation Management, Bankruptcy, Mediation, Trials, Legal Compliance, P&L Management, Fraud, Arbitration, Due Diligence, Trade Secrets, Legal Advice
Education
TJAGSA at the University of Virginia 1986 — 1987
LLM, Federal Law
Stetson University College of Law 1980 — 1983
JD, Law
United States Military Academy at West Point 1972 — 1976
BS, Engineering
Frontier Communications July 2015 - Present
Oliver Computer & Networking Solutions, D/B/A December 2014 - Present
Syracuse University January 2015 - May 2015
Harris Corporation February 2014 - January 2015
SAAB July 2012 - January 2014
Syracuse University December 2010 - November 2011
Cisco Systems May 2011 - August 2011
Syracuse University January 2011 - May 2011
Education
Syracuse University 2008 — 2012
Bachelor of Science; School, IM&T
Frontier Communications June 2014 - Present
Frontier Communications January 2014 - June 2014
Frontier Communications January 2011 - August 2013
Skills
Sales, Marketing, Retail, Retail Sales, Account Executives, Communication, Market Research, VoIP, Solution Selling, Telecommunications, Managed Services, Direct Sales, Customer Satisfaction, Account Management, Customer Service, Leadership, Management, Microsoft Office, PowerPoint, Public Speaking, Sales Management, Social Media
Education
Tennessee Technological University 2006 — 2011
Interdisciplinary Studies, B.S., Speech Communication and Rhetoric
Cookeville High School 2002 — 2006
Graduate, Class of 2006
Glotel, Inc. November 2014 - Present
Glotel 2014 - 2015
GDT - General Datatech January 2014 - September 2014
Disys at American Airlines May 2013 - 2014
Insight Global October 2012 - 2013
Frontier Communications July 2010 - April 2012
Verizon November 2009 - July 2010
Verizon Business September 2007 - December 2009
Ericsson 1999 - 2007
Coyote Technologies 1998 - 1999
Skills
Business Development, Telecommunications, Testing, Ethernet, VoIP, SIP, Network Design, Wireless, IP, MPLS, GSM, ATM networks, DSL, Network Engineering, Broadband, WiFi, LTE, RF, Transmission, Pre-sales, IPTV, Optical Fiber, Open Source Software, Frame Relay, Fiber Optics, Telephony, SDH, Mobile Communications, CDMA, Computer Network..., DWDM, SS7, Managed Services, Cellular Communications, LAN-WAN, Unified Communications, Integration, 4G, UMTS, WiMAX, WAN, QoS, Metro Ethernet, Core Network, T1, 3G, Mobile Devices, Network Architecture, Networking, Switches
Education
The University of Dallas 1993 — 1997
MBA, Telecommunications Management
Stephen F. Austin State University 1977 — 1982
Cox Communications September 2013 - Present
Time Warner Cable January 2011 - March 2013
Frontier Communications March 2007 - January 2011
Easter Seals New Jersey 2009 - 2011
AT&T July 2004 - March 2007
AT&T December 2001 - June 2004
AT&T January 1999 - November 2001
AT&T April 1997 - January 1999
AT&T January 1995 - April 1997
MITRE 1992 - 1994
Skills
Product Management, IP, Wireless, Sales Management, Strategy, VoIP, Business Development, Product Marketing, MPLS, Program Management, Telecommunications, Unified Communications, Product Development, Customer Satisfaction, Strategic Partnerships, Switches, Cross-functional Team..., Vendor Management, WiFi, Managed Services, Enterprise Software, Mobile Devices, Start-ups, Integration, Network Design, Leadership, Sales Operations, Go-to-market Strategy, Security, Team Leadership, Broadband, Solution Selling, B2B, Cloud Computing, Professional Services, SaaS
Education
Virginia Polytechnic Institute and State University 1985 — 1991
BS
Stevens Institute of Technology
Executive Master of Technology Management
Stevens Institute of Technology
EMBA - TM
The George Washington University
Graduate Certificate
A Wireless - Verizon Wireless Premium Retailer 2013 - Present
Frontier Communications September 2010 - March 2013
CenturyLink August 2005 - August 2010
T-Mobile 2002 - 2005
T-Mobile 2000 - 2002
T-Mobile 1996 - 2000
Skills
Strategy, Retail, Strategic Planning, New Business Development, Strategic Partnerships, P&L Responsibility, Sales Operations, Wireless, Merchandising, Leadership, Telecommunications, Start-ups, Marketing, Channel, Income Statement, Customer Experience, Training, Customer Satisfaction, Performance Management, Team Leadership, Sales, B2B, Direct Sales, Cross-functional Team..., Management, Profit, P&L Management, Sales Process, Sales Management, Customer Retention, Business Development, Call Centers, Enterprise Software, Marketing Strategy, Account Management, Forecasting, Pricing, Recruiting, Mergers & Acquisitions, Project Planning, Analysis, Competitive Analysis, P&L, Analytics
Education
Syracuse University - Martin J. Whitman School of Management 2003 — 2005
Master of Business Administration (M.B.A.), Business
Fairfield Prep
Frontier Communications January 2015 - Present
Skills
Sales Management, Team Building, New Business Development, Integration, Telecommunications, Networking, Strategic Planning, Marketing, Marketing Strategy, Social Media, Project Management, Start-ups, Data Center, Cisco Technologies, Cloud Computing, B2B, WAN, Sales, Solution Selling, Small Business
Education
State University of New York Institute of Technology at Utica/Rome
BS, Electrical Engineering
State University of New York at Albany
BA, Political Science
Frontier Communications May 2014 - Present
Cisco Systems, Inc September 2000 - May 2014
Alcatel USA March 1999 - March 2000
Motorola May 1996 - March 1999
Skills
Cisco Call Manager, Cisco Technologies, Cisco IOS, CCIE, Unified Communications, QoS, H.323, Routing, VoIP, SIP, SIP Trunking, IVR, VXML, ISDN, TCP/IP, OSPF, Routing Protocols, BGP, EIGRP, Network Architecture, MPLS VPN
Education
Texas A&M University 1991 — 1996
Bachelor of Science, Computer Engineering
Frontier Communications December 2013 - Present
Frontier Communications March 2011 - December 2013
Frontier Communications September 2010 - March 2011
Frontier Communications / Verizon February 2010 - September 2010
Verizon June 2006 - February 2010
Verizon September 2005 - June 2006
Verizon August 2002 - September 2005
Verizon June 2001 - August 2002
Skills
Telecommunications, Process Improvement, Vendor Management, Operations Management, Troubleshooting, Program Management, Cross-functional Team..., Call Centers, Customer Service, Team Leadership, VoIP, Network Design, Optical Fiber, ATM networks, Ethernet, Frame Relay, IP, Technical Support, Fiber Optic Networks, Technical Specialists, Management, Team Building, Analysis, Switches, Routers, DWDM, DSL, Juniper, Networking, Metro Ethernet, Broadband, Switching, LAN-WAN, Fiber Optics, Network Engineering, WAN, Cabling, Telephony, Provisioning, FTTx, Transmission, SS7, DS3, QoS, T1, SDH, TDM, SIP, ROADM, SONET
Education
University of Louisiana at Lafayette 1990 — 1992
Telecommunications Engineering
University of Louisiana at Lafayette 1995 — 1997
Telecommunications Engineering
Tarrant County College 2004 — 2006
Electrical, Electronic and Communications Engineering Technology/Technician
Tarrant County College 2009 — 2010
CCNA
Frontier Communications January 2015 - Present
AT&T April 2011 - December 2014
Verizon December 2006 - April 2011
Skills
Telecommunications, Solution Selling, VoIP, Managed Services, Sales, Product Marketing, Sales Operations, Direct Sales, Business Development, Team Leadership, Selling, Wireless, Cloud Computing, Unified Communications, Sales Process, Channel Partners, Salesforce.com
Education
SUNY Empire State College
University of Miami
Frontier Communications March 2015 - Present
Nielsen Inc July 2006 - December 2014
Nielsen July 2006 - December 2014
Convergys March 2006 - June 2006
TEKsystems August 2005 - March 2006
Apple One August 2005 - March 2006
Sento March 2004 - August 2005
Stevens Henager College 2001 - 2005
Chevron May 2001 - October 2003
Palladium Inc 2002 - 2002
Skills
Social Networking, Team Leadership, Team Building, Microsoft Excel, Microsoft Word, HTML, Telecommunications, Character Actor, Friendly Personality, Leadership, Databases, Technical Support, JavaScript, Mobile Devices, Programming, Analysis, Data Analysis, Customer Service, Troubleshooting, Java, Access, Microsoft Office, PowerPoint, Public Speaking, Testing, Networking, Windows, Communication, Management, Project Management
Education
2005 Stevens Henager College 2001 — 2005
Bachelors, Networking and Programming
Stevens-Henager College 2001 — 2005
Bachelor of Science (B.S.), Networking and Programing, 4.37
Spanish Fork High School 1990 — 1993
General Education, General Education
Frontier Communications September 2012 - Present
Frontier Communications June 2000 - August 2012
Frontier Communications November 2009 - November 2010
Skills
Budgets, Call Center, Strategic Planning, Program Management, Marketing, Telecommunications, Account Management, Team Leadership, Team Building, Sales Management, Product Marketing, Leadership, Management, Call Centers, Product Management, Cross-functional Team..., B2B, Sales, Project Management, Marketing Strategy, Vendor Management, Competitive Analysis, Project Planning, Product Development, Marketing Communications, Strategic Partnerships, Customer Satisfaction, Change Management, Wireless, Customer Retention, New Business Development
Education
State University of New York Empire State College
Frontier Communications August 1994 - November 2007
Skills
Data Center, Cross-functional Team..., Disaster Recovery, Security, Telecommunications
Education
SUNY Empire State College 2005 — 2013
Bachelor of Science (B.S.), Emergency Management
The George Washington University
Project Management
Catalyst Direct January 2010 - Present
Catalyst Direct November 2007 - January 2010
Auragen Communications 1999 - 2007
Frontier Communications 1994 - 1999
Skills
Vendor Management, Agile Project Management, Resource Management, Information Architecture, Software Project..., Requirements Analysis, Project Management, CRM, Requirements Gathering
Education
Syracuse University 1988 — 1992
Level 3 Communications October 2011 - Present
Global Crossing 2002 - 2011
Frontier Communications October 1998 - 2002
Education
SUNY Polytechnic Institute 1991 — 1993
Monroe/Orleans Assessment, Accountability and Reporting Services (Monroe BOCES) 2009 - Present
Monroe 2-Orleans BOCES 2003 - 2009
Frontier Communications 1998 - 2002
Paychex 1994 - 1998
Skills
Teaching, Nonprofits, System Administration, Communication, Coordination, Teamwork, Team-oriented, Dependable Team Player, Team Leadership, Highly detail oriented, Logical Thinker, Project Planning, Business Planning, Training, Public Speaking, Curriculum Design, Leadership
Education
State University of New York Institute of Technology at Utica/Rome 1992 — 1994
Bachelor's degree in Computer & Information Systems, Computer Programming & Project Managment
Rochester Institute of Technology January 2012 - Present
Oracle September 2010 - 2011
Oracle February 2006 - September 2010
Sun Microsystems February 2006 - February 2010
Frontier Communications August 1996 - February 2006
Citizen Communications 2001 - 2006
Global Crossing 1999 - 2001
Sporting Dog Specialties 1992 - 1996
Skills
Disaster Recovery, Project Management, Troubleshooting, Security, Unix, Servers, System Administration, Requirements Analysis, Operating Systems, Integration, ITIL, SDLC, VMware, Data Center, Virtualization, Wireless Networking, Streaming Media, Telecommunications, IT Management, Software Documentation, Information Technology, IT Strategy, IT Operations, Oracle, Linux, AIX, Active Directory, Windows, Visio, Windows Server, IT Service Management, Cloud Computing, Databases, Hardware, Microsoft SQL Server, Vendor Management, Management, Technical Support, Process Improvement, Business Analysis
Education
State University of New York Empire State College
BS- BME, Information Systems Management
Molina Healthcare June 2014 - March 2015
the Quechee Club January 2013 - February 2014
Unisys February 2012 - November 2012
Frontier Communications June 2011 - January 2012
Integrity Networking Systems - Rochester September 2010 - April 2011
Winxnet November 2008 - October 2010
Elmet Technologies 2006 - 2007
Xwave 2005 - 2006
Skills
Troubleshooting, Active Directory, Windows Server, Disaster Recovery, Servers, Help Desk Support, Virtualization, SharePoint, Microsoft Exchange, Citrix, Cloud Computing, IIS, Microsoft Technologies, Networking, Project Management, Security, Technical Support
Education
University of Maine 2003 — 2008
B.S., Computer Information Systems
Cony High School 1991 — 1994
Honors Diploma
Syracuse University
Brink’s May 2015 - Present
Frontier Communications January 2015 - April 2015
Terremark, a Verizon Company January 2012 - December 2014
AT&T August 2004 - December 2011
Verizon January 2001 - August 2004
Nortel Networks 1999 - 2001
Octel Network Services 1994 - 1999
Sprint 1985 - 1994
Skills
PMP, Program Management, Project Management, Management, ITIL, PMO, Telecommunications, Business Analysis, Integration, Software Documentation, Strategy, Leadership, Data Center, Process Improvement, SDLC, Testing, Software Project..., ISO, Information Technology, Visio, Training, SharePoint, Infrastructure, Project Portfolio..., MS Project, Quality Assurance, Agile Project Management, Solution Architecture, Business Process..., Call Centers, Requirements Gathering, CA Clarity, Open Workbench, Lean Management, Vendor Management
Education
Doulos Project Management Training 2011 — 2012
Advanced Post Graduate Studies in Project Management, Project Management
Doulos PM Training 2011 — 2011
PMP
Texas A&M University-Commerce
Educaton, Secondary Education & English
Lightower Fiber Networks January 2013 - Present
Lightower Fiber Networks May 2011 - December 2012
Lightower Fiber Networks October 2008 - May 2011
Hudson Valley DataNet August 2007 - October 2008
Frontier Communications 2006 - August 2007
Frontier Communications 2003 - 2006
Frontier Communications 1998 - 2003
Skills
Optical Fiber, Networking, Ethernet, MPLS, VoIP, IP, Telecommunications, Network Design, Fiber Optics, Wireless, DWDM, T1, Managed Services, WAN, SDH, Computer Network..., Network Engineering, Data Center, Network Architecture, Metro Ethernet, Switches, Cisco Technologies, Unified Communications, OSPF, ATM networks, Routing
Education
State University of New York Institute of Technology at Utica/Rome 1997 — 1998
Bachelor of Science (BS), Telecommunications
Frontier Communications November 2000 - Present
Skills
Troubleshooting, Telecommunications, Team Leadership, Call Centers
Education
State University of New York College of Agriculture and Technology at Morrisville 1999 — 2000
Liberal Arts and Sciences/Liberal Studies
SUNY Morrisville
Sanofi Pasteur July 2007 - Present
Sanofi Pasteur January 2007 - Present
Frontier Communications January 1996 - January 2007
United Way of Southeastern Pennsylvania January 1988 - January 1995
Rocca Associates January 1986 - January 1988
Caribbean/Central American Action March 1985 - June 1985
Skills
Cross-functional Team..., Program Management, Business Analysis, Strategy, Management, Data Analysis, Analytics, Analysis
Education
Temple University
M.A, Economics
West Chester University
B.A, Political Science
Intratek Computer Incorporated August 2014 - Present
Frontier Communications May 2011 - Present
IBM October 1988 - June 2010
Skills
IT Operations, Troubleshooting, Team Leadership, Unix, Security, Active Directory, Software Documentation, Network Administration, IT Management, Vendor Management, Requirements Analysis, Visio, Integration, Disaster Recovery, IT Strategy, SDLC, Process Improvement, IT Service Management, ITIL
Education
BOCES2 Computer Support Specialist 2011 — 2011
Cisco I/T Essentials
State University of New York Empire State College 1988 — 1989
Computer Science
Frontier Communications December 2007 - Present
Orange County Chamber of Commerce New York September 1999 - November 2007
New York State Assembly, 94th A.D. Mary M. McPhillips January 1983 - January 1990
Green’s Department Store January 1974 - January 1983
Education
Empire State College
Bachelor of Professional Studies, Business Administration and Management, General
State University of New York Empire State College
BS, Business
Bank of America February 2015 - Present
Bank of America August 2012 - February 2015
MetLife Home Loans November 2010 - April 2012
Bank of America Home Loans December 2003 - November 2010
FedEx Office April 2002 - December 2003
Frontier Communications January 2001 - April 2002
Verizon August 1998 - January 2001
Skills
Leadership, P&L Management, Financial Analysis, KPI Reporting, Management Consulting, Strategic Planning, Budgeting & Forecasting, Financial Modeling, Break-Even Analysis, Project Management, Budgets, Forecasting, Process Improvement, Risk Management, Break-even Analysis, Banking, Vendor Management, Mortgage Banking, Credit, Mortgage Lending, Strategic Financial..., Finance, Executive Management, Credit Analysis, Accounting, Analysis, Business Analysis, Financial Services, Loans, Management, Financial Planning, Mergers
Education
Texas A&M University
Bachelor of Business Administration (BBA), Accounting
The University of Texas at Dallas
Graduate Studies
ServiceNow – The Enterprise Cloud Company September 2014 - Present
Cerna Solutions, LLC May 2014 - September 2014
Frontier Communications December 2012 - January 2014
Stonecom Radio May 2003 - November 2012
Skills
ServiceNow, ITIL, JavaScript, Web Design, Marketing, Marketing Strategy, CSS, HTML, Web Development, New Business Development, Telecommunications, Web Services, Advertising Sales, Blogging, Social Networking, Salesforce.com, E-commerce, Social Media Marketing, Ruby on Rails, Direct Sales, Advertising, Digital Media, Brand Development, Sales, Consulting, Business Strategy, B2B, Social Media, Sales Operations, Cloud Computing, IT Service Management, Software Development, Integration, Leadership, SaaS, Software Integrations, Software Implementation, Technical Consultation, Databases, Customer Service, SOAP, REST, IT Solutions, AngularJS, CMS
Education
Dev Bootcamp Chicago 2013 — 2014
Web Developer, Computer Software Engineering
ServiceNow Implementation Bootcamp 2014 — 2014
ServiceNow
Tennessee Real Estate Education System 2006 — 2006
Graduated, Real Estate
Tennessee Technological University 2002 — 2004
Studied Science & Economics, Business
Frontier Communications February 2012 - Present
Oracle Corporation April 2010 - February 2012
Sun Miicrosystems February 2006 - April 2010
Education
SUNY Potsdam 1980 — 1984
Bachelor's Degree, Computer Science
Frontier Communications May 2010 - Present
verizon 2010 - July 2010
Mt. Zion Baptist Church 1997 - 2010
General Motors 1996 - 2009
Skills
Process Improvement, Program Management, Project Management, Public Speaking, Quality Management, Root Cause Analysis, Six Sigma, Team Building, Telecommunications, Troubleshooting, Continuous Improvement, Cross-functional Team..., Manufacturing, Quality Assurance
Education
Texas A&M University 1986 — 1992
BS, Electronic Engineering Technology
PepsiCo January 2015 - Present
PepsiCo May 2013 - January 2015
Frontier Communications September 2012 - May 2013
Frontier Communications November 2010 - September 2012
Frontier Communications November 2008 - November 2010
Stetson University August 2005 - December 2008
Skills
Microsoft Excel, Visual Basic, Project Management, Employee Relations, Compensation & Benefit, Performance Management, Employee Opinion Surveys, Onboarding, WOTC, Payroll, Human Resources, Employee Benefits, Organizational..., Process Improvement, Recruiting, Training, Management, Team Building, Program Management, Call Centers, PeopleSoft, Talent Acquisition, Applicant Tracking...
Education
Stetson University 2005 — 2010
Bachelors of Business Administration, Management
EFC 2012 - Present
JFA 2009 - 2012
Frontier Communications 1999 - 2009
Citizens Communications 1992 - 1999
Skills
Telecommunications, Problem Solving, Customer Service, Process Improvement, Financial Analysis, Business Analysis, Budgets, Vendor Management, Call Centers, Cross-functional Team...
Education
SUNY Polytechnic Institute 1994 — 2001
B. S. Business / Finance, Business / Finance
State University of New York Fulton-Montgomery Community College 1977 — 1979
A. A. S., Business / Finance
PCCW GLOBAL 2015 - Present
Xerox March 2014 - December 2014
Modis July 2012 - January 2014
Verizon 1997 - 2010
Frontier Communications 1992 - 1994
Skills
Frame Relay, Documentation, Customer Service, ATM, ACD, MPLS, Customer Relations, Problem Solving, VoIP, Troubleshooting, Ethernet, Testing, Service Management, Service Delivery, IP, VPN, Managed Services, Customer Satisfaction, Call Center, Provisioning, DS3, Telecommunications, Requirements Analysis, Technical Support, System Deployment, Cisco Technologies, Software Documentation, Call Centers, ATM networks, Vendor Management, Program Management
Education
State University of New York Empire State College 2001 — 2003
BS, Business Management and Admin
St. John Fisher College September 2005 - Present
Nazareth College April 2003 - September 2005
Frontier Communications August 1996 - November 2001
Citi May 1988 - August 1996
Xerox Corporation / General Electric February 1977 - June 1982
Skills
Administrative Support, Outlook, Event Planning, Word, Administrative..., Human Resources, Microsoft Word, Time Management, Fundraising, Teaching, Public Speaking, Customer Service, PowerPoint, Microsoft Office, Supervisory Skills, Social Networking
Education
St. John Fisher College 2010 — 2013
B.S., Management/Human Resources
The George Washington University - School of Business 2001 — 2001
Master's Certificate, Project Management
SUNY Empire State College
A.S., Business Administration/Economics
New York Air Brake August 2012 - Present
Lockheed Martin May 2007 - July 2012
cr fletcher September 2006 - May 2007
Maines Paper & Food Service June 2005 - December 2006
Frontier Communications October 2001 - June 2005
axis computer staffing January 2001 - May 2001
Cardinal Health February 1993 - January 2001
Keith Clark June 1990 - February 1993
Skills
RPG, RPG III, RPG Free, Access, IBM AS/400, Distrack, Turnover, ROBOT, Microsoft Office, Visual Basic 5.0/6.0, Telelogic DOORS, NGS Query, Aldon, DFU, DBU, Hawkeye, FTP, JDA E3, websphere, clp, dds, prtf, pkms, EDI, IBM iSeries, Testing, Software Development
Education
State University of New York Institute of Technology at Utica/Rome 1988 — 1990
BS, Computer Science
RSG Phones Inc. August 2002 - Present
Frontier Communications January 2001 - June 2002
Skills
DSL, Telecommunications, Software Installation, VoIP, Cabling, Fiber Optics, IP, Network Design, Optical Fiber, Telephony, Wireless, Ethernet, Co-location, SIP Trunking, Broadband
Education
SUNY Polytechnic Institute 2006 — 2011
ISET, Telecom
Frontier Communications March 2013 - Present
Frontier Communications December 2011 - February 2013
Frontier Communications December 2009 - December 2011
Frontier Communications January 2005 - December 2009
Education
SUNY Empire State College
B.S. Business Management and Economics
Momentum August 2015 - Present
Momentum Telecom December 2012 - Present
OnWav February 2007 - February 2012
Frontier Communications June 2005 - August 2006
Independent Agent July 2003 - May 2005
Skills
Telecommunications, Microsoft Office, Project Management, Account Management, Sales, Sales Management, Troubleshooting, Call Centers, Networking, Call Center, New Business Development, Wireless Networking, Wireless, Broadband, VoIP, Mobile Devices, RF, SIP, Unified Communications, Managed Services, Telephony, WiMAX, MPLS, IP, Co-location, WAN, Network Design, Cloud Computing, Solution Selling, Ethernet, SIP Trunking, Data Center, WiFi, Network Architecture, Selling, LAN-WAN, Network Engineering, Switches, T1
Education
Tennessee Technological University
Jackson County High School 1998 — 2001
Frontier Communications July 2015 - Present
CSC - Computer Sciences Corporation January 2015 - July 2015
Stan W Bostik Corp January 2013 - January 2015
Sysco May 2003 - December 2012
Reliant Energy April 2001 - May 2003
Western Geophysical November 1996 - April 2001
Stephen F. Austin State University 1993 - 1995
Skills
System Administration, Disaster Recovery, SAP, AIX, Troubleshooting, Databases, Project Management, ITIL, Servers, Integration, BMC Remedy, IT Service Management, Data Center, IT Management, Windows Server, IBM AIX
Education
Stephen F. Austin State University 1990 — 1995
Bachelors of Science, Geology
Reader's Digest Association May 2014 - Present
GroupM October 2013 - May 2014
Saks Fifth Avenue March 2012 - October 2013
Frontier Communications December 2007 - March 2012
Trilegiant 2005 - 2007
Subway 2005 - 2007
Skills
Analytics, Telecommunications, Multi-channel Marketing, Testing, Direct Marketing, Segmentation, Vendor, Statistics, Marketing Strategy, Marketing Management, Planning, SAS, Data Analysis, Market Research, Forecasting, Web Analytics, Marketing Research, Business Intelligence, Customer Relations, Data Mining, Competitive Analysis, Database Marketing, Market Analysis, Consumer Insights, Customer Insight, Customer Analysis, CRM, Marketing
Education
Syracuse University - Maxwell School 1993 — 1996
MA, Economics
CenturyLink May 2012 - Present
Frontier Communications July 2010 - February 2012
Verizon March 2004 - June 2010
Verizon May 2002 - March 2004
Verizon Data Services May 1999 - May 2002
Meijer January 1997 - May 1999
Skills
Technical Management, VoIP, Telecommunications, Fiber Optics, Fiber, Copper, ROADM, Construction, Optical Fiber, Technology Management, Training, Customer Satisfaction, T1, Ethernet, Networking, IP, Telephony, DSL, MPLS, Cabling, Computer Network..., Broadband, Project Planning, DWDM, Cross-functional Team..., Data Center, Telecommunications..., Telecommunications..., SDH, Wireless, Call Centers, Managed Services
Education
Taylor University 1995 — 1999
BS, Business Information Application - Minor in Economics
Frontier Communications December 2006 - Present
Verizon Communications November 1990 - November 2003
Skills
Telecommunications, Broadband, Telephony, Fiber Optics, DSL, Ethernet, MPLS, IP, Computer Network..., DWDM, Vendor Management, Cabling, ATM networks, Customer Satisfaction, Team Building, VoIP, Process Improvement, Call Center, Management, Telecommunications..., Co-location, Team Leadership, T1
Education
SUNY Empire State College
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Frontier Communications 2012 - 2012
Skills
Programming, Networking, Computer Repair, Windows XP Pro, Java, C, Windows 7, Computer Hardware, Operating Systems, Technical Support, Troubleshooting, System Administration, Windows Vista, Windows XP, Ubuntu, Computer Security, Network Administration, Wireless Networking, Software Installation, Help Desk Support, Network Security, Laptops, Desktop Computers, Cisco Routers
Education
State University of New York Empire State College 2013 — 2016
Bachelor's degree, Information Technology
Corinthains College INC 2009 — 2011
Associate of Arts and Sciences (A.A.S.), Computer Science, 3.2 GPA
SunGard Availability Services July 2005 - Present
PECOAdelphia 1998 - June 2005
Frontier Communications June 1996 - June 1998
Karr Barth Associates June 1993 - June 1996
Skills
Business Development, Negotiation, Business Analysis, Team Leadership, Managed Services, Sales Process, Cloud Computing, Recovery Services, Salesforce.com, Direct Sales, New Business Sales, Solution Selling, Professional Services
Education
Temple University
McGrath Management Services August 2012 - Present
Giants 101 January 2007 - Present
Remarkable Auto Sales Inc. 2011 - July 2012
Frontier Communications May 2011 - August 2011
Education
Stony Brook University 2007 — 2010
B.S. in Business Management with a concentration in Finance, B.A. in Economics
Bronx High School of Science 2002 — 2006
Frontier Communications August 1999 - July 2011
Frontier Communications March 1991 - July 1999
Frontier Communications June 1993 - July 1994
Frontier Communications July 1989 - March 1991
Skills
AS400, Customer Service, Microsoft Office, Excel, Call Center, Payroll, Outlook, Data Entry, Scheduling, Spreadsheets, Word, Databases, Microsoft Excel, Invoicing, Microsoft Word, Time Management, Administrative..., Access, DSL, Call Centers, Telecommunications, Software Documentation, Telephone Skills, Sales, Telephony, VoIP, PeopleSoft, Customer Satisfaction, Accounts Receivable, Account Management, Accounts Payable
Education
SUNY at Stony Brook 1974 — 1975
SUNY Orange
Associate of Science
Frontier Communications August 2014 - Present
AT&T September 2011 - June 2012
Nokia June 1999 - November 1999
Skills
Wireless, Telecommunications, VoIP, IP, MPLS, HSI, DATA, FiOS, Uverse, Cisco Certified
Education
Remington College 1998 — 1999
Associate's degree, Electronics & Computer Engineering Technology
Tarrant County College
ConServe January 2014 - Present
Solu Technology Partners 2013 - January 2014
Frontier Communications 2009 - March 2013
Frontier Communications 2003 - 2008
Frontier Communications 1999 - 2003
Skills
Project Management, Systems Analysis, Management, System Testing, Integration, Business Analysis, SDLC, Telecommunications, Requirements Analysis, Leadership, Troubleshooting, Testing, Software Project..., Software Documentation, Visio, Vendor Management, Process Improvement, MS Project, Quality Assurance, Business Process, Requirements Gathering, Cross-functional Team..., Team Leadership
Education
The University of Texas at Dallas
Master of Science in Management and Administrative Sciences, Management and Accounting
State University of New York College at Potsdam
BA, Economics and Business Marketing
Frontier Communications April 2012 - Present
Frontier Communications 2010 - 2012
Verizon Business July 2000 - June 2010
Shell Oil Company January 1970 - July 2000
Skills
Cobol Programmer -..., System Analyst -..., Database Admin DB2 -..., Production Support -..., Team Lead - Development..., Team Lead - Support Team, Team Lead - DB2 Team, DB2, Software Project..., Integration, COBOL, SDLC, Databases, Systems Analysis, SQL, Requirements Gathering, Mainframe, Requirements Analysis, Analysis, Software Development, Business Analysis, Testing, User Acceptance Testing
Education
Texas Tech University 1968 — 1969
Master of Business Administration (MBA), Quantitative Methods
West Texas A&M University 1963 — 1966
BBA, Business Administration and Management, General
Sul Ross State University 1962 — 1963
Freshman year, Business and Math, Freshman
Shade Tree Charters April 1999 - Present
Frontier Communications February 1976 - February 1999
Skills
outdoorsman, labor relations, cooking, mostly now, just...
Education
Cookeville Central h.s.
Tennessee Technological University
football
OcuSight Eye Care January 2011 - Present
Locust Hill Country Club May 2007 - Present
Frontier Communications 1989 - 2006
Skills
Customer Service, Problem Solving
Education
Syracuse University 1979 — 1981
Liberal Arts and Sciences/Liberal Studies
Frontier Communications July 1989 - Present
Skills
Telecommunications, Project Management, Troubleshooting, Management, Leadership, Project Planning, Strategic Planning
Education
Technical Career Institutes
Tennessee Technological University June 2015 - August 2015
Frontier Communications June 2015 - July 2015
Novita Technologies LLC May 2014 - August 2014
Novita Technologies LLC May 2013 - August 2013
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Public Speaking, Research, Leadership
Education
Tennessee Technological University 2012 — 2016
Bachelor of Science (B.S.), Electrical and Electronics Engineering, "A" Grades
Frontier Communications January 1994 - Present
Education
State University of New York College of Agriculture and Technology at Cobleskill 1980 — 1982
Associate's degree, Administrative Assistant and Secretarial Science, General
Frontier Communications May 1991 - Present
Skills
Managment of large and..., Dispatch Team Lead..., Management of Hourly..., Management, Integration, Team Leadership, VoIP, Databases, Customer Service, Project Management, Sales, Leadership, Team Building
Education
State University of New York College of Agriculture and Technology at Morrisville 1985 — 2010
Business Administration and Management, General, 3.59
Frontier Communications April 2015 - Present
Frontier Communications April 2013 - April 2015
Frontier Communications January 2007 - April 2013
Frontier Communications January 2005 - January 2007
Frontier Communications June 2000 - January 2005
Skills
Telecommunications, Project Management, Training, Customer Retention, Customer Satisfaction, Vendor Management, Voice of the Customer, Customer Experience
Education
State University of New York Empire State College
Bachelor of Science (B.S.), Business Administration
Herkimer County Community College
Associate of Arts and Sciences (A.A.S.), Business Administration