Frontier Communications
Industry: Telecommunications company
DescriptionFrontier Communications Corporation is a telecommunications company in the United States. It was known as Citizens Utilities Company until May 2000 and Citizens Communications Company until July 31, 2008. CEO: Daniel James Mccarthy (3 Apr 2015–) Headquarters: Norwalk, Connecticut, United States Revenue: 9.128 billion USD (2017) Number of employees: 22,736 (2017) Subsidiaries: Frontier North, Frontier Florida, Frontier California, Did you know: Frontier Communications is the eighth-largest multichannel video service provider in the US by total subscribers (961,000). wikipedia.org
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Frontier Communications Employees
Frontier Communications May 2015 - Present
Blackfoot Telecommunications Group February 2013 - May 2015
Cutthroat Communications April 2008 - February 2013
Cutthroat Communications a TransAria Company January 2007 - April 2008
TransAria May 2004 - January 2007
Montana State University Bookstore January 2002 - May 2004
Skills
CPE, MPLS, OSPF, IP, VoIP, BGPv4, IPv6, IPv4, Juniper, Cisco Routers, Cisco Routing &..., ISIS, EFM, VMware, Adtran, JNCIA, Networking, JNCIS-SP, VPN, MPLS VPN, Routers, Cisco Technologies, Firewalls, BGP, Network Engineering, CCDP, CCDA, Cisco Certified, Routing, WAN, QoS, Network Architecture, Cisco IOS, Juniper Technologies
Education
Montana State University-Bozeman 2000 — 2004
Computer Engineering, Technology
Self Study
Cisco Certifications
Self Study
JNCIS-SP, Juniper Certifications
Self Study
JNCIS-SP, Juniper Certifications
Windstream January 2015 - Present
Frontier Communications October 2014 - December 2014
Montgomery College May 2008 - May 2010
Skills
Customer Service, Communication Skills, Easily Adaptable, Highly responsible, Enjoy New Challenges, Team Leadership, Team-oriented, Teamwork, Proactive self-starter, Self-driven, Multi Tasking, Bilingual, Research, Troubleshooting, Cisco Technologies, Switches, Cisco Routers, Security, OSPF, EIGRP, Time Management, Learning Quickly, Motivated self-starter, Patience, Goal Oriented, People-oriented, Organization, Always Willing to Learn, VLAN, Microsoft Exchange, Software Installation, Hardwork, RIP, Management
Education
University of Maryland University College 2012 — 2015
Bachelor of Science (BS), Management Information Systems, General
Montgomery College 2008 — 2012
Associate of Arts (A.A.), Management Information Systems, General
Montgomery College 2008 — 2012
Certificate, Network Engineering
University of Delaware 2007 — 2007
ELI, English as a Second or Foreing Language
Cenveo February 2015 - Present
Gartner May 2014 - February 2015
Frontier Communications January 2007 - January 2014
A&E Television Networks December 2002 - January 2007
World Wrestling Entertainment, Inc. August 1999 - November 2001
Education Through Entertainment 1995 - 1997
ARF & CO. 1991 - 1994
Skills
Content Management, Web Analytics, New Media, Online Marketing, HTML, Dreamweaver, User Experience, Marketing Communications, Google Analytics, Outlook, E-commerce, Photoshop, PowerPoint, Online Advertising, Word, Microsoft Office, Excel, Digital Media, Analytics, Product Management, Social Media, Internet Content, Marketing, Microsoft Word, Microsoft Excel, Email Marketing, Digital Marketing, Management, Leadership, Advertising, Content Strategy, Project Management
Education
New York University
BFA
Fairfield High School
Frontier Communications February 1986 - Present
Skills
Telecommunications, Call Centers, VoIP, Customer Service, Wireless, Troubleshooting, Microsoft Office, Vendor Management, Telephony, IP, Project Management, Team Leadership
Education
Monroe Community College 1980 — 1982
Avita Health System May 2013 - Present
Lizotte Enterprises,LLC 2010 - Present
Apron Free Cooking 2010 - Present
Galion Inquirer 2007 - 2013
Frontier Communications 2010 - 2012
Frontier Communications 1993 - 2012
Verizon Business 2009 - 2010
GTE 2000 - 2005
GTE 1997 - 2000
Skills
Management, Conflict Resolution, Supervisory Experience, Sales Management, Cross Functional Team..., Cross Functional..., Multi Tasking, Labor Relations, Telecommunications..., Telecommunications..., Telecommunication..., Root Cause Analysis, Call Center, Change Management, Human Resources, Training Delivery, Hands-on Training, Curriculum Development, FCC, People Skills, Communication Skills, Motivated self-starter, People-oriented, Supervising, Attendance Management, Employee Recognition, Staff Development, Data Entry, Project Management, Team Building, Team Management, Teamwork, Virtual Teams, Proprietary Software, Customer Service, Customer Retention, Account Management, Reliability, Sales Promotion, Microsoft Office, Office Management, Resolve Issues, FMLA, Prioritize Workload, Time Management, ACD Management, Blogger, Technical Writing, Report Writing, Prompt
Education
Mount Vernon Nazarene University 2008 — 2010
Bachelor of Science (B.S.), Business Administration, Management and Operations
PEG Bandwidth, LLC July 2013 - Present
Windstream Communications January 2013 - July 2013
Frontier Communications November 2011 - January 2013
Jubilee Consulting USA, Inc December 2008 - November 2011
Skills
Switches, Routers, OSPF, EIGRP, BGP, MPLS, VPN, Windows, DNS, DHCP, LAN-WAN, TCP/IP protocols, CCNA, RIP, HSRP, Cisco Technologies, Network Design, Cisco Routers, Firewalls, Frame Relay, IP, Networking, TCP/IP, WAN, Network Administration
Education
The University of Texas at Arlington 2006 — 2008
Bachelor of Science (BS), Information Systems
Mountain View College 2004 — 2006
Associate of Science (AS), Computer Science
JPMorgan Chase May 2013 - Present
Frontier Communications October 1995 - December 2012
Skills
Highly detail oriented, Organized Multi-tasker, Organized self-starter, Highly Reliable, Customer Service
Education
Mount Vernon Nazarene University 2005 — 2012
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
Mount Vernon Nazarene University 2005 — 2011
Master of Science (MS), Organizational Leadership
Verizon November 2013 - Present
Eastman Kodak June 2011 - November 2013
Global Crossing March 2006 - June 2011
Global Crossing August 1999 - March 2006
Frontier Communications August 1998 - August 1999
Skills
Accounts Payable, Sarbanes-Oxley Act, General Ledger, Accounting, Tax Accounting, Variance Analysis, Financial Reporting, Account Reconciliation, US GAAP, Financial Analysis, Accounts Receivable, Tax, Invoicing, Financial Accounting, GAAP, Corporate Tax, Forecasting
Education
Strayer University 2014 — 2017
Master of Business Administration (MBA), Accounting
Nazareth College of Rochester 1998 — 2002
BS, Business Administration and Accounting
TouchTone Communications April 2002 - Present
Global Crossing Telecommunications 2000 - 2002
Frontier Communications 1996 - 1999
Frontier Communications 1995 - 1996
Skills
Telecommunications, Contract Negotiation, New Business Development, Vendor Management, Vendor Relationships, Purchasing, Business Analysis, Account Management, VoIP, Pricing Strategy, Customer Service, Sales, Management, Business Development, Negotiation, Selling, Managed Services, Wireless, Strategic Partnerships, Direct Sales, Sales Process
Education
State University of New York College at Brockport 1992 — 1994
Master of Public Administration (MPA), Business Administration and Management, General, 3.7
State University of New York College at Brockport 1989 — 1992
Bachelor's degree (BS), Criminal Justice / Psychology, 3.25
Monroe Community College 1987 — 1989
Associate of Science (AS), Criminal Justice/Police Science
Level 3 Communications / Global Crossing 2011 - 2013
Global Crossing September 2000 - October 2011
Intermedia Communications 1999 - 2000
Frontier Communications 1998 - 1999
Geotek Communications 1997 - 1998
NextWave Wireless 1996 - 1997
Geotek Communications 1995 - 1996
Verizon 1980 - 1995
Skills
Sales, Marketing, Advertising, Revenue Growth..., P&L Management, Customer Retention, Building Customer..., Performance Metrics, Cost of Customer..., Return on Investment, Budget Management, Customer Lifetime Value, Strategy, Network Architecture, Network Design, Program Management, Network Availability, Disaster Recovery, Investments, Telecommunications, Managed Services, IP, Computer Network..., Management, Leadership, Ethernet, SDH, Networking, DWDM, Co-location, Service Delivery, Integration, Data Center, VoIP, Fiber Optic Networks, Troubleshooting, Field Operations, HVAC, Optical Fiber, Outside Plant, Service Assurance, Critical Infrastructure, Applicant Tracking..., Provisioning, Preventive Maintenance, CPE, SONET, Generators, Wireless, Mobile Devices
Education
New York University 1993 — 1994
Telecommunications
American Management Association 1995 — 1999
Management Training
NYNEX (Verizon) Management School - White Plains NY 1991 — 1992
Management / Leadership Training
JPMorgan Chase & Co. July 2014 - Present
Aviana Global Technologies January 2014 - July 2014
JPMC June 2011 - January 2014
Frontier Communications April 2010 - June 2011
Verizon June 2009 - April 2010
Skills
Unix Shell Scripting, Oracle SQL, Informatica, ETL, Oracle, Requirements Gathering, SQL Tuning, Production Support, Data Warehousing, Data Modeling, PL/SQL, SDLC, Teradata, Unix, Business Objects, SQL, Data Integration, SSIS, Erwin, Performance Tuning, Web Services, XML, Perl, Java, Java Enterprise Edition, OLAP, Visio, Netezza
Education
National University 2007 — 2008
Masters, Computer Science
TKR College Of Engineering 2003 — 2007
Bachelors Of Science, Computer Science
Sevenson Environmental Services Inc. December 2009 - Present
Frontier Communications April 2001 - June 2009
Verizon March 2000 - September 2000
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Construction, Process Improvement, Engineering, Teamwork, Project Planning, Project Management, Construction Management
Education
Niagara County Community College 1991 — 1992
Frontier Communications October 2014 - Present
att January 1996 - Present
axsys communications January 1993 - January 1996
Skills
Telecommunications, Wireless, IP, Troubleshooting, VoIP, Testing, Integration, Customer Service, Team Leadership, Networking
Education
New England Institute of Technology 1991 — 1993
associates degree electronic engineering, electronic engineering
New England technical institute warwick r.i.
Associate's Degree, electronic engineering
Zayo Group (AboveNet Inc) January 2013 - Present
Zayo Group (AboveNet Inc) October 2010 - January 2013
Frontier Communications June 2010 - October 2010
CDM October 2008 - January 2009
Skills
Metro Ethernet, Telecommunications, Fiber Optics, Engineering..., WDM, IP, Ethernet, Dark Fiber, Carrier Ethernet, Gigabit Ethernet, GIS systems, Civil Engineering, Construction Engineering, Routing
Education
New Jersey Institute of Technology 2005 — 2010
Bachelor's of science, Civil Engineering
Tampa General Hospital August 2012 - Present
Ceridian January 2011 - August 2012
Seneca Foods Corporation May 2007 - October 2010
Frontier Communications April 2002 - May 2007
Global Crossing January 2001 - January 2002
Navigant International/Dollinger Travel January 1999 - January 2001
Van Zile Travel January 1995 - January 1999
UNIVERSAL HOTELS, INC January 1985 - January 1991
Skills
Payroll, Accounts Receivable, General Ledger, Accounting, Accounts Payable, Payroll Taxes, Forecasting, Benefits Administration, ADP Payroll, Ceridian, SAP, Account Reconciliation, Human Resources, Employee Benefits, Auditing, Access, Accruals, Sarbanes-Oxley Act, Journal Entries, Kronos, Garnishments, Multi-State Sales Tax, Crystal Reports
Education
Monroe Community College
A.A.S., Business
Intermountain Drilling Supply / Werks Machine July 2015 - Present
Frontier Communications January 2015 - July 2015
Sprint 2002 - March 2014
BPR Associates April 2000 - April 2002
NIKE April 1990 - April 2000
Nordstrom September 1984 - April 1990
Skills
Sales, Solution Selling, Wireless, Telecommunications, Direct Sales, M2M, Account Management, Managed Services, Salesforce.com, Mobile Devices, Sales Operations, New Business Development, Unified Communications, Strategic Partnerships, Cold Calling, Project Management, Negotiation, Contract Negotiation, Networking, Customer Service, Strategic Planning, 4G, Wireline, Budgeting, Contractors, Hospitals, Human Resources, Healthcare Management, Key Account Management, Key Account Development, Microsoft Office, Microsoft Excel, Microsoft Word, Market Analysis, Social Networking, Office Management, PowerPoint, Quality Assurance, Quality Control, Renovation, TCP/IP, Technical Recruiting, Educational Technology, Vendor Management, Video Production, Youth Development
Education
Mt. Hood Community College 1977 — 1979
Business/Commerce, General
Cleveland High School 1972 — 1976
College Prep
Constellation Brands July 2013 - Present
Wilson Commencement Park January 2011 - January 2014
Insero & Company CPAs, P.C. September 2008 - July 2013
Frontier Communications 1991 - 2007
Paetec 1991 - 2007
Price Waterhouse Coopers August 1988 - May 1991
Skills
Certifited QuickBooks..., Financial Accounting, Budget, Financial Reporting, Not-for-profit, Team Management, Budgets, SEC filings, Not for Profit, GAAP, Accounting, Sarbanes-Oxley Act, Auditing, US GAAP, General Ledger
Education
University of Rochester - Simon Business School 1991 — 1994
MBA, finance
Niagara University 1984 — 1988
BS, Accounting
Frontier Communications April 2013 - Present
Unisys Technical Services March 2010 - May 2012
Skills
Active Directory, Windows Server, VMware, Servers, Windows 7, XP, Citrix, Microsoft Exchange, Blackberry Enterprise..., VPN, DHCP, Windows XP, Laptops, Help Desk Support, SCCM, BMC Remedy
Education
Monroe Community College 2011 — 2013
Information Technology
Rochester Institute of Technology February 2008 - Present
Lifetime Healthcare Companies (Excellus BCBS) August 2004 - February 2008
Global Crossing 2000 - 2002
Frontier Cellular 1998 - 2000
Frontier Cellular 1993 - 2000
Frontier Communications 1993 - 1998
Skills
Employee Relations, Strategic Planning, HRIS, Human Resources, Personnel Management, Organizational..., Leadership Development, Onboarding, Talent Management, Performance Management, Succession Planning, Recruiting, Career Development
Education
Rochester Institute of Technology 2008 — 2012
Master of Science (MS), Human Resources Development
Nazareth College 1990 — 1993
BA, Psychology
Monroe Community College 1988 — 1990
AAS, Liberal Arts and Sciences
Frontier Communications June 2013 - Present
PANDORA A/S May 2010 - May 2013
Sodexo September 2009 - May 2013
Toshiba Business Solutions September 2012 - December 2012
American Red Cross May 2012 - June 2012
Woodhaven Apartments June 2006 - August 2011
Skills
Marketing, Social Media, Event Planning, Visual Merchandising, Retail Sales, Social Networking, Marketing Communications, Customer Service, Fundraising, Advertising, Administrative..., Leadership, Marketing Research, Twitter, Web Design, Mac OS X, Management, Team Building, Research
Education
Nazareth College of Rochester 2009 — 2013
Bachelor's Degree, Marketing
Solu Technology Partners April 2015 - Present
Empire Merchants North June 2014 - March 2015
HN Precision July 2012 - June 2014
Frontier Communications January 2012 - July 2012
Kirtas Technologies 2007 - 2009
Skills
Project Management, Process Improvement, Troubleshooting, Active Directory, Servers, Microsoft Exchange, Spiceworks, Citrix XenApp, Citrix, Symantec Backup, Syncsort, WDS, Microsoft Office
Education
Rochester Institute of Technology 2002 — 2005
Bachelor of Science (BS), Information Technology
Monroe Community College 1999 — 2002
Information Technology
Level 3 Communications (formally Global Crossing) 2006 - 2013
Level 3 Communications (formally Global Crossing) 2005 - 2006
Level 3 Communications (formally Global Crossing) 1999 - 2005
Frontier Communications 1984 - 1999
Skills
VoIP, Management, Process Improvement, Sales Management, Product Management, Wireless, Co-location, TDM, SIP, Contract Negotiation, Telecommunications, MPLS, Managed Services, Selling, Marketing, Unified Communications, Professional Services, Sales Engineering, SIP Trunking, IP, Ethernet
Education
Monroe Community College
Associate of Arts and Sciences (A.A.S.) in Liberal Arts, General Studies
Harris RF Communications February 2014 - Present
Harris RF Communications March 2012 - October 2013
Frontier Communications February 2012 - March 2012
Personal Technologies Computer Diagnostic Center July 2003 - February 2011
Nortel Networks March 1999 - June 2001
Skills
Windows, Systems Engineering, SQL, JavaScript, RF, Process Improvement, Windows Server, C++, Embedded Systems, Project Management, HTML, Hardware Diagnostics, Access, Microsoft Office, Testing, Computer Hardware, Telecommunications, Troubleshooting, Technical Support, Networking, Hardware, System Administration, Software Documentation, Software Installation, Laptops, Customer Service, Information Technology
Education
Rochester Institute of Technology 1989 — 1991
Bachelor of Science (BS), Computer Technology/Computer Systems Technology
Monroe Community College 1987 — 1989
Associate of Arts and Sciences (AAS), Liberal Arts and Sciences, General Studies and Humanities
Hilton Central Schools 1974 — 1987
Frontier Communications December 2014 - Present
Outcome Outsourcing Inc March 2009 - December 2014
2020 Companies August 2005 - March 2009
Unity Marketing Group February 2003 - July 2005
Skills
Direct Sales, Inside Sales, Project Execution, P&L Management, Team Building, Start-ups, Product Development, B2B, Project Management, Recruiting, Sales Operations, Sales, Strategic Planning, Leadership, Marketing, Forecasting, Marketing Strategy, Training, Business Process..., Change Management, Telecommunications, CRM, Customer Satisfaction, Selling, Product Marketing, Customer Retention, Salesforce.com, New Business Development, Management, Competitive Analysis, Sales Management, Team Leadership, Sales Process, Strategic Partnerships, Account Management, Marketing Management, Lead Generation, Negotiation, Cross-functional Team..., Project Planning, Retail, Contract Negotiation, Solution Selling, Cold Calling, Business Development, Sales Presentations, Strategy, Outsourcing, Product Management, Customer Experience
Education
Mount Diablo Community College 2001 — 2002
Biology/Biological Sciences, General
Morehead State University 1999 — 2001
Associate of Science (AS), Biology
Frontier Communications August 2015 - Present
AT&T Network Planning & Engineering February 2014 - November 2014
Seeking new opportunities June 2013 - February 2014
Alcatel-Lucent August 2008 - June 2013
Alcatel-Lucent October 2006 - August 2008
XO Communication / Allegiance Telecom, Inc. August 2000 - October 2006
Alcatel-Lucent October 1999 - August 2000
EDM Services, Inc. March 1998 - July 1999
Skills
IP, Telecommunications, Ethernet, VoIP, Fiber Optics, MPLS, Network Design, Wireless, Optical Fiber, SDH, DWDM, Computer Network..., System Deployment, Data Center, Pre-sales, IPTV, SIP, QoS, Routing, Project Management, PMP, WAN, Network Engineering, DSL, Switches, GSM, LTE, Network Architecture, UMTS, CDMA, Transmission, TCP/IP, ATM networks, SS7, Telephony, WiMAX, LAN-WAN, Broadband, 3G, Managed Services, Routers, TDM, Cisco Technologies, OSPF, Unified Communications, BGP, Metro Ethernet, T1, Wireless Networking, Frame Relay
Education
DeVry 1994 — 1998
Bachelor of Science (BS), Electronics Engineering Technology
National Education Center 1992 — 1993
Associate of Science (A.S.), Electronics
National American University 1975 — 1977
Frontier Communications June 2014 - Present
Telmon Communciation September 2013 - June 2014
AMS Bowfishing February 2014 - May 2014
Newman Catholic Schools October 2013 - February 2014
Bader Rutter & Assoc December 2011 - June 2013
Techteriors LLC September 2002 - February 2011
AATFAB Corp. dba Carpenter Technology September 1993 - February 2008
Education
Moraine Park Technical College
Accounting
Job & Family Services February 2013 - Present
Marion City Schools April 2013 - Present
Frontier Communications September 2009 - September 2010
Verizon communications 2004 - 2009
Verizon Communications February 2004 - July 2004
Verizon Communications January 2002 - February 2004
Skills
PeopleSoft, Employee Relations, Onboarding, Human Resources, Recruiting, Training, Employee Training, Call Centers, FMLA, Training Delivery, Management, Customer Retention, Interviews, Performance Management
Education
University of Phoenix 2007 — 2008
Masters, Business Administration
Mount Vernon Nazarene University 2003 — 2005
Bachelor, Business Administration
Mount Vernon Nazarene University 2001 — 2003
General Studies
Elgin High School 1990 — 1994
High School
MaryKay November 2006 - Present
Verizon Wireless September 1995 - Present
Frontier Communications September 1995 - January 1998
Skills
Cosmetics, Skin Care, Customer Service, Scheduling, Supervisory Skills, Coaching, Team Building, Mentoring, Microsoft Office, Excel, Word, PowerPoint, Time Management, Parties, Vendor Management, Direct Sales, Customer Retention, Process Scheduler, Microsoft Excel, Account Management, Training, Call Centers, Sales, Retail, Budgets, Management, Telecommunications, Project Management, Customer Experience, Team Leadership, Inventory Management, Sales Operations, Contract Negotiation, Microsoft Word
Education
1984 Graduate - Palmyra Macedon High School
Monroe Community College
Rochester Institute of Technology
The George Washington University
Frontier Communications September 2007 - April 2008
General Electric June 2005 - September 2007
Purdue Pharma January 2003 - July 2003
GE Capital September 1999 - February 2001
IBM September 1977 - January 1991
Skills
Budgeting, Customer Relations, Business Process..., Microsoft Office, PowerPoint, Excel, Word, Strategic Planning, Financial Analysis, Process Improvement, Problem Solving, Writing, Analysis, Compliance, Business Analysis, Negotiation, Public Speaking, Vendor Relations, Research, Quickbooks, Sales, Financial Reporting, Budgets, Accounting
Education
New York University - Leonard N. Stern School of Business 1975 — 1977
MBA, Marketing
Mount Holyoke College 1971 — 1975
BA, Art History
Franics Lewis High School
Flower City Pest Elimination February 2005 - Present
Frontier Communications December 2004 - January 2005
Choice One Communications January 2001 - 2004
Skills
Customer Relations, Customer Service, Negotiation, Excel, Sales Management, Account Management, Contract Negotiation, Problem Solving, Microsoft Office, Microsoft Excel, Team Building, Telecommunications, Customer Satisfaction, Sales Operations, New Business Development, Sales, Budgets, Outlook, Inventory Management, Cold Calling, B2B, Selling
Education
Monroe Community College
Associates degree in Dental Hygeine, Dentlal Hygentist
Frontier Communications 2013 - Present
Skills
Marketing Communications, Event Management, Event Planning, Market Research, Advertising, Social Media, Public Relations, Customer Service, Microsoft Excel, PowerPoint, Microsoft Word, Sales, Budgets, Social Media Marketing, Integrated Marketing, Account Management, Media Relations, Media Buying, Television, Social Networking, Marketing Strategy, Strategic Planning, Radio, Digital Media, Creative Direction, Blogging, Marketing
Education
Saint John's University - Peter J. Tobin College of Business 2008 — 2011
B.S, Marketing
Pace University - Lubin School of Business 2007 — 2008
New York University
n/a - currently unemployed September 2013 - Present
Frontier Communications 2010 - 2013
Verizon January 2000 - April 2010
Skills
Communication, Team Leadership, Multi-cultural team..., Cross-functional Team..., Customer Service, Management, Leadership, Risk Management, Call Centers, Service Delivery, Strategic Planning
Education
University of Phoenix 1998 — 2002
some college, Business Administration and Management, General
Moorpark College
Ross Education, LLC June 2012 - Present
Frontier Communications April 2006 - June 2012
Frontier Communications January 2009 - December 2010
Skills
Strong written and oral..., Work well with others, Experience in management, Customer Service, Microsoft Office, Management, Team Leadership, Microsoft Excel, Sales, Teamwork, Customer Retention, Teaching, Admissions, Accounting, Career Development, Leadership Development, Staff Development, Enrollment Management, Training, Interviews, Higher Education, Public Speaking, Adult Education, Student Affairs, College Recruiting, Campus, PowerPoint, Outlook, Critical Thinking, Research, Networking, Social Media, Microsoft Word, Student Recruiting, Cold Calling, Marketing Communications, Sales Management, Job Fairs, Troubleshooting, Time Management, Retaining Customers, Applicant Tracking..., Coaching, Leadership, Team Building, Recruiting
Education
Mount Vernon Nazarene University 2009 — 2011
Bachelor of Business Administration (BBA), Business Administration and Management, General
The Ohio State University 1998 — 2004
Bachelor of Arts (B.A.), Fine/Studio Arts, General
Frontier Communications July 2010 - Present
Verizon October 1996 - 2010
Sanmina-SCI (Formerly SCI Systems) 1994 - 1996
Skills
Telecommunications, VoIP, Troubleshooting, SS7, Technical Support, Switches, Unix, Security, Testing, Team Building, Provisioning, Routing, Wireless, Networking, Integration, T1, ISDN, Electronics, Databases, Routers, TCP/IP, DSL, Ethernet, Telephony, Computer Network..., Network Design, Network Engineering, Broadband, Network Administration, Avaya, Computer Hardware, Operating Systems, Managed Services, Cisco Technologies, Cabling, IP, Software Documentation, Avaya Technologies
Education
Broadsoft 2008 — 2008
Certificate, VoIP
Mount Washington College 1981 — 1983
Associates, Digital Electronics
Monroe County Office of Sheriff July 2015 - Present
Rochester City School District August 2013 - July 2015
Frontier Communications October 2009 - July 2013
Bausch + Lomb May 2008 - September 2009
Penfield Central Schools December 2006 - May 2008
Rochester Business Alliance August 2005 - November 2006
Monroe County Office of Sheriff April 1998 - August 2005
Monroe #1 BOCES November 1985 - April 1998
Skills
Government, Policy, Procurement, Policy Analysis, Public Policy, Strategic Planning, Government Contracting, Team Building, Customer Service, Training, Account Management, Program Management, Salesforce.com, Change Management, Cross-functional Team...
Education
SUNY Empire State College 1997 — 2003
M.A., Social Policy
Saint John Fisher College 1991 — 1994
B.A., English-Writing Concentration
Monroe Community College 1987 — 1991
A.S., Liberal Arts
FHS
FHS
Frontier Communications September 2015 - Present
Skills
SAS Enterprise Guide, SAS Campaign Studio..., Essbase, Segmentation, Data Analysis, Customer Insight, Marketing Analytics, Market Research, Database Marketing, Data Mining, Project Management, Business Intelligence, Microsoft Excel, Business Analysis, Market Analysis, Cross-functional Team..., Brio Query, SAS, Access, Analytics, Leadership, Customer Satisfaction, Marketing, Russian, SQL, Management, Telecommunications, Competitive Analysis, Salesforce.com, CRM, Sales, Process Improvement
Education
Saint John Fisher College 2006 — 2007
Executive MBA
St. John Fisher College 2000 — 2002
BS
Monroe Community College 1997 — 1999
AAS
First Data Corporation October 2014 - Present
Comcast Business August 2013 - July 2014
Frontier Communications May 2011 - August 2013
Sprint March 2010 - March 2011
PAETEC March 2007 - May 2009
AT & T 2002 - 2006
McLeod USA January 1997 - January 2001
Skills
Telecommunications, Metro Ethernet, VoIP, Managed Services, Account Management, Unified Communications, Sales Engineering, SIP Trunking, Direct Sales, Ethernet, Broadband, Solution Selling, MPLS, WAN, Call Centers, Long Distance, PRI, Wireless, Salesforce.com, DSL, Optical Fiber, Cold Calling, Telephony, Hosted Services, T1, Private Line, Management, IP, Sales Process, Sales, SIP, Channel, Customer Premise..., Avaya IP Office, Mitel 5000, Cisco Routers, Adtran, Business Consulting
Education
Flushing High School
Mott Community College
Business, Management, Marketing, and Related Support Services
Konica Minolta 2008 - Present
Frontier Telephone 1998 - 2008
Frontier Communications 1998 - 2008
Time Warner 1992 - 1998
Skills
Telecommunications, Digital Imaging, VoIP, Managed Services, Troubleshooting, Sales Process, Technical Support, Customer Satisfaction, Account Management, Hardware, Managed Print Services, Service Management, Document Imaging, Printers, Document Management, Telephony, Team Leadership, Customer Retention, Professional Services, New Business Development, Photocopier, Customer Experience, Service Delivery, Business Development, Solution Selling, Teamwork, Software Solutions, Management, Direct Sales, B2B, Sales Operations, Cold Calling, Major Accounts, Call Centers, Salesforce.com, Selling
Education
Monroe Community College 1991 — 1996
AS, Crininal Justice
Bishop Kearney 1987 — 1990
Eastridge 1986 — 1987
Global Capacity, LLC October 2012 - Present
FiberLight, LLC March 2008 - October 2012
Telecom Inventory February 2007 - March 2008
Time Warner Telecom November 2006 - March 2007
Xspedius Communications June 1999 - March 2007
MCI Telecommunications June 1997 - December 1998
Frontier Communications September 1996 - March 1997
Skills
Product Management, Telecommunications, Cloud Computing, Product Marketing, Start-ups, Competitive Analysis, Data Center, Wireless, Sales Management, Program Management, Selling, Ethernet, Strategic Planning, Solution Selling, New Business Development, Enterprise Software, Strategic Partnerships, Management, Marketing Strategy, Leadership, Product Development, Executive Management, Business Planning, Contract Negotiation, Strategy, Network Design, P&L Management, Unified Communications, Sales, Business Analysis, Negotiation, DWDM, Business Strategy, Product Launch, Key Account Management, Pricing Analysis, Business Intelligence, Change Management, Infrastructure, International Business, Organizational..., Optical Communications, Market Development, Customer Acquisition, OTN, Income Statement, Pricing Strategy, P&L, Managed Services, Growth Hacking
Education
Saint Louis University 2004 — 2006
Masters, International Business
Northeastern University 1992 — 1997
BSBA, Finance, International Business
Nanyang Technological University 1995 — 1995
Study Abroad Semester, Finance
Frontier Communications November 2014 - Present
D&SCI Corporation June 2010 - January 2014
ITT Systems November 2009 - June 2010
ITT Systems March 2009 - November 2009
Structured Cable Group February 2008 - November 2008
GTE/Verizon June 1997 - February 2008
Clover Park Tech College September 1994 - June 1997
WSDIS September 1992 - September 1994
CCI August 1984 - September 1992
US Army/Washington Air National Guard September 1978 - January 1991
Skills
CCNP Certified, CCNA, Troubleshooting, Cisco Technologies, Security, Switches, Routers, Networking, VoIP, Software Installation, Telecommunications, Network Security
Education
University of Phoenix Business Admin 2005 — 2011
NORTEL Communication Systems 2000 — 2008
DMS100/200/TOPS Translations
LUCENT Systems 1999 — 2008
SS7 & LNP Translations
LUCENT Systems 1997 — 2008
5ESS Translations
Montana State University-Northern 1982 — 1984
Electronics
Superior High School, Superior MT High School 1974 — 1978
Oracle February 2010 - Present
Sun Microsystems, Inc. February 2006 - February 2010
Frontier Communications 1998 - 2006
Paychex 1993 - 1998
Prime Computer 1984 - 1993
Skills
Solaris, Unix, Databases, Disaster Recovery, High Availability, Virtualization, Oracle RAC, Oracle, Data Center, ITIL, Enterprise Architecture, Shell Scripting, Unix Shell Scripting, System Administration
Education
Nazareth College of Rochester 1988 — 1993
Bachelor of Science (BS), Business Administration, Management and Operations
Monroe Community College 1985 — 1988
MIS, Information Technology
MedStar National Rehabilitation Network March 2015 - Present
MedStar National Rehabilitation Network September 2013 - March 2015
Frontier Communications October 2012 - September 2013
Frontier Communications January 2012 - October 2012
SUNY Geneseo June 2011 - December 2011
Maurices February 2010 - December 2011
Skills
Access, Customer Service, HTML, Java, Microsoft Excel, Microsoft Word, Organization, Outlook, PowerPoint, Retail, Teamwork, Telecommunications, Time Management, Windows Operating System, Microsoft Office, Data Analysis
Education
State University of New York College at Geneseo 2009 — 2012
BS, Business Administration
Niagara University 2008 — 2009
Accounting and Business/Management
Frontier Communications July 2010 - Present
Verizon Telecom June 2010 - July 2010
Verizon 2005 - June 2010
Verizon December 1999 - January 2005
BPA Worldwide January 1998 - November 1999
BPA Worldwide January 1997 - January 1998
Skills
Process Improvement, Sarbanes-Oxley Act, Project Management, Risk Assessment, Process Control, Budgets, Auditing, Internal Audit, Management, Telecommunications, Quality Assurance, Business Process..., PMP, Cross-functional Team..., Information Technology, Vendor Management, Leadership
Education
University of Rochester - William E. Simon Graduate School of Business Administration 1994 — 1996
MBA
Morgan State University 1990 — 1994
B.S, Business Administration
Aquinas High School
University of Rochester
F.D.K. 2014 - Present
Caledonia-Mumford School 2008 - 2008
Frontier Communications May 2005 - May 2006
self employed consultant May 2004 - February 2005
Eastman Kodak May 1998 - January 2003
Eastman Kodak June 1996 - May 1998
Eastman Kodak May 1994 - May 1996
Skills
Management, Project Management, Software Quality..., Technical Writing, Process Capability, Process Engineering, Metrics, Requirements Management, Requirements Gathering, Requirements Analysis, Change Management, Risk Assessment, Risk Management, Enterprise Software, Relational Databases, Process Improvement, Requirement..., Training, Budget Monitoring, Vendor Management, Best Practices, Supervisory Skills, Technical Project..., Peer Reviews, Defect Identification, Defect Tracking, Defect Elimination, Software Configuration..., Project Planning, Software Project..., Project Estimation, Application Lifecycle...
Education
Niagara University
Bachelor of Science (B.S.), Business/Commerce, Computer Science, Cum Laude
Rochester Institute of Technology
Master of Science (M.S.), Information Technology, Magna Cum Laude
PEG Bandwidth, LLC July 2015 - Present
Frontier Communications October 2012 - July 2015
Sales and Service Consultant September 2000 - September 2007
Skills
Account Management, Customer Retention, Customer Service, Telecommunications, Salesforce.com, Sales, New Business Development, Mitel Certified, Outside Sales, Solution Selling, Centrex, VoIP, Relationship..., Relationship Mgmt, Managed Services, Direct Sales, Telephony, Unified Communications, Co-location, Hosted Services, Ethernet, PRI, Strategic Partnerships, MPLS, Wireless, Networking, Sales Process
Education
Monroe Community College
Business Administration and Management, General
SCG Telecommunications April 2004 - Present
Verizon October 2008 - January 2014
BCI Communications/Sprint January 2008 - September 2008
M&T Bank 1998 - 2004
Citi Bank 1997 - 1998
Frontier Communications August 1994 - March 1996
Skills
Cisco Certified, Wireless, Disaster Recovery, VoIP, Telecommunications, Network Design, MPLS, Telephony, Optical Fiber, System Deployment, Fiber Optics, Cellular Communications, T1, Cabling, LTE, IP, Network Engineering, Wireless Networking, WAN, Computer Network..., Ethernet, Data Center, IPTV, Vendor Management, Avaya, Network Administration, CCNA, GSM, Mobile Communications, Switches, Product Management, Routers, 3G, RF, Microwave, Cisco Technologies, Video, Satellite Communications, Sonnet, Phased Array, Iso 9000, Unified Communications, LAN-WAN
Education
New York Institute of Technology
Bachelor of Science (B.S.), Telecommunications Network Management
State University of New York at Buffalo
Information Systems
Lockport Senior High
Hillside Public Schools January 2013 - Present
Toastmasters District 83 July 2013 - June 2014
District 83 Toastmasters July 2012 - June 2013
Toastmasters International 2012 - 2013
Toastmasters District 83 July 2011 - June 2012
Toastmasters District 83 2010 - 2011
Frontier Communications July 2010 - September 2010
Verizon July 1980 - June 2010
Skills
Cross-functional Team..., Software Project..., Program Management, PMP, Process Improvement, Business Analysis, Project Management, Strategic Planning, Troubleshooting, Leadership Development, Networking, Public Speaking, Project Planning, Telecommunications, Marketing, Coaching, Leadership, Training, Management, Analysis, Change Management, Software Documentation, Strategy, Vendor Management, Team Leadership, Customer Service, Team Building, Entrepreneurship, Visio, Six Sigma, Business Process..., Management Consulting, Data Analysis, Organizational..., Risk Management, Budgets, SDLC
Education
New Jersey Institute of Technology 2000 — 2001
MBA, Management of Technology
QVC January 2015 - Present
Teradata August 2012 - Present
MGM July 2014 - November 2014
Sirius XM Radio Inc. July 2013 - June 2014
Frontier Communications July 2012 - June 2013
The Home Depot March 2012 - July 2012
T-Mobile August 2011 - February 2012
Teradata March 2010 - July 2011
AT&T March 2010 - July 2011
Teradata Corporation November 2005 - July 2011
Skills
Informatica, Teradata, Oracle, BMC Remedy, AccuRev, Tidal, Business Objects, UC4, ETL, SharePoint, Requirements Analysis, Data Warehousing, Telecommunications, SQL, DWH, Data Migration, Data Modeling, Business Intelligence, SQL Tuning, PL/SQL, Data Warehouse..., Database Design, Unix Shell Scripting, BTEQ, Data Integration, Testing, Dimensional Modeling
Education
National University of Computer and Emerging Sciences 2001 — 2005
BS, Computer Sciences
PAF College, E-9, Islamabad 1997 — 2001
High School, CS
SPX Flow Technology a Division of SPX Corporation July 2013 - Present
Frontier Communications September 2008 - July 2013
Fibertech August 2007 - September 2008
Current Communications April 2006 - August 2007
Global Crossing May 1986 - October 2004
Skills
Telecommunications, VoIP, IP, Customer Satisfaction, Management, Team Leadership, Optical Fiber, Call Center, Wireless, T1, Troubleshooting, Leadership, Contract Management, Negotiation, Call Centers, Mergers & Acquisitions, Networking, Vendor Management, Process Improvement, Managed Services, Cross-functional Team..., Project Management
Education
Ashford University 2014 — 2016
Bachelor's of Communications Studies, Communications
Monroe Community College 2004 — 2007
Associates, Liberal Arts
West Interactive April 2014 - Present
JPMorgan Chase November 2012 - April 2014
Working Solutions November 2011 - September 2012
Frontier Communications April 2011 - January 2012
Aria Solutions Inc November 2010 - March 2011
Mediu LLC November 2008 - November 2010
JPMorgan Chase & Co May 2008 - October 2008
Duke Energy September 2006 - March 2008
Cingular Wireless October 2005 - August 2006
SBC Communications, Inc September 2003 - September 2005
Skills
IVR, Genesys, CTI, Unix, C++, Oracle HR, SIP, Call Center, VoIP, Avaya, Telecommunications, Telephony, Solution Architecture, Integration, Troubleshooting, Vendor Management, Architecture, Cisco Technologies, Microsoft SQL Server, ACD, Call Centers, Databases, Oracle
Education
Texas A&M University-Commerce 2013 — 2015
Master of Business Administration (M.B.A.), Marketing and Finance
The University of Texas at Arlington 1995 — 1997
Masters of Engineering, Mechanical Engineering
NED University of Engineering and Technology 1987 — 1993
Bachelor of Engineering, Mechanical Engineering
Calero Software August 2013 - Present
IBM June 2012 - November 2012
Frontier Communications May 2011 - July 2012
Eastman Kodak July 2010 - August 2010
Excellus Blue Cross Blue Shield July 2010 - July 2010
Frontier Communications June 2010 - June 2010
Skills
C#, Java, Microsoft SQL Server, NHibernate, ANTLR, MongoDB, Web Applications, Microsoft Office, XML, Oracle, Visual Basic, C++, ColdFusion, JavaScript, Pascal, HTML, Testing, Assembly, Agile Methodologies, SQL
Education
Rochester Institute of Technology 2011 — 2013
Bachelor of Science, Computer Science
Monroe Community College 2010 — 2011
Equinox 2010 - Present
Frontier Communications 2009 - 2010
Wyndham Worldwide 2006 - 2009
Starwood Hotels & Resorts Worldwide, Inc. 1998 - 2006
Hyatt Hotels 1988 - 1998
Skills
Human Resources, Employee Relations, Talent Management, Hotels, Talent Acquisition, Onboarding, Succession Planning, Hospitality, Strategic Planning, Leadership, Recruiting, Employee Engagement, Performance Management, Deferred Compensation, Leadership Development, Change Management, Training, Team Building, Organizational..., Mergers & Acquisitions, Strategy, HRIS, Personnel Management, Labor Relations, Organizational..., Employee Benefits, Benefits Administration, Organizational Design, HR Policies, Workforce Planning, Applicant Tracking..., Employment Law, Executive Search, Hiring, Executive Coaching
Education
Niagara University 1986 — 1990
B.S.
Vadiscom Global Network Services June 2013 - Present
GLOBALINX July 2008 - September 2010
Finger Lakes Technologies Group 2007 - 2008
ICN 2005 - 2006
Frontier Communications November 1992 - November 2005
AT&T March 1987 - November 1992
Data General Corporation May 1974 - March 1985
Skills
Grandstream UCM6100..., VoIP, Data Center, Enterprise Software, Telecommunications, Program Management, SIP Trunking, Networking, Customer Satisfaction, Troubleshooting, Account Management, Sales, Sales Management, Selling, Contract Negotiation
Education
Nazareth College of Rochester 1997 — 2000
Master's degree, Management Science
Rochester Institute of Technology 1977 — 1981
Bachelor's degree, Business Management
DHgate.com 2014 - Present
Academic Partnerships 2013 - 2014
Frontier Communications 2012 - 2013
Starbucks Coffee Company January 2010 - February 2012
Texas Instruments DLP Products 2005 - 2009
Texas Instruments, DLP Products 1998 - 2005
Sprint 1995 - 1997
Best Video 1990 - 1994
Skills
Product Launch, Integrated Marketing, Relationship Management, Product Marketing, Marketing Communications, Strategy, Marketing Strategy, Strategic Planning, Consumer Electronics, Marketing Management, Multi-channel Marketing, Business Development, Marketing, B2B, Strategic Communications, Management, Advertising, Retail, Segmentation, Leadership, Trade Shows, Public Relations, Brand Management, Strategic Partnerships, B2B Marketing, Competitive Analysis, Start-ups, Relationship Marketing, Direct Marketing, Brand Development, Marketing Research
Education
New Mexico State University
BBA, Marketing
Interface June 2015 - Present
CIBER, Inc. March 2012 - February 2015
Wipro Technologies July 2011 - March 2012
Frontier Communications June 2010 - June 2011
CapGemini May 2010 - June 2010
DSET October 2008 - May 2010
NE Technologies Inc. January 2000 - October 2008
Windowmaker 1998 - 2000
ABB 1995 - 1999
Sardar Vallabhbhai National Institute of Technology 1995 - 1995
Skills
C++, Operating Systems, SDLC, Web Services, Middleware, Metasolv, Java, J2EE, Solution Architecture, Application Design, Application Architecture, Order Management..., Oracle, Java Enterprise Edition, Oracle HR, Software Design, Requirements Analysis, Software Development, Linux, Unix, TCP/IP, XML, Software Project..., Integration, Cloud Computing, Business Intelligence, Databases, Testing, Spring, PL/SQL, Architectures, Hibernate, Software Engineering, Agile Methodologies, IT Strategy, ITIL, Pre-sales, Enterprise Software, PMP, Business Analysis, Management, SQL, Consulting, Project Management, Vendor Management, Leadership, Networking, WebLogic, Program Management, Telecommunications
Education
University of Florida - Warrington College of Business Administration 2014 — 2016
Master of Business Administration (MBA), Executive MBA
PMI Central Florida 2012 — 2012
PMP Certification, Project Management
National Institute of Technology Surat 1991 — 1995
Bachelor of Engineering -EC, NIT Surat
CNJZ High school 1986 — 1991
High school, Science
IBM November 2012 - Present
Frontier Communications July 2010 - June 2011
Verizon Data Services April 2004 - June 2010
Verizon Data Services June 1996 - April 2004
Bell Atlantic October 1994 - June 1996
COMSYS March 1992 - June 1994
Department of Energy Contracting August 1984 - March 1992
Skills
Mainframe, Technical Support, Provisioning, Computer Network..., Telecommunications, Production Support, Disaster Recovery, MVS, IBM Mainframe, REXX, CICS, z/OS, DB2, Requirements Analysis, Performance Tuning, Operating Systems, VSAM, CLIST, ISPF, Websphere, Security, Change Management, Storage Management, COBOL, Enterprise Software, Troubleshooting, IBM Utilities, Storage, Capacity Planning, Cloud Computing, JCL, Unix, Data Center, Systems Programming, TSO, SAS, Visio, ITIL, Endeavor
Education
New Jersey Institute of Technology 1996 — 1998
Masters of Information Science (MIS), Information Sciences
University of Maryland College Park 1976 — 1980
BA, Journalism
Entre Computer Services February 2013 - Present
Xerox Services May 2011 - November 2012
Frontier Communications December 2009 - May 2011
Hewlett-Packard November 1994 - December 2009
EDS, an HP Company 1994 - December 2009
HP Enterprise Services 1994 - December 2009
HP Enterprise Services 1994 - December 2009
Skills
Project Management, Project Planning, PMP, PMO, ITIL, Change Management, Process Management, Process Improvement, Team Building, Data Center, Software Documentation, Vendor Management, Telecommunications, Integration, Resource Management, SharePoint, Business Process, Process Simulation, Service Delivery, MS Project, Information Technology, Program Management, Cross-functional Team..., Governance, Risk Management, IT Strategy, Management, Mentoring, LinkedIn, IT Outsourcing, IT Service Management
Education
Monroe Community College 1987 — 1989
Associates, Business
All Metro Health Care April 2013 - Present
GrandeVie Senior Living Community October 2012 - April 2013
Xerox August 2012 - October 2012
Wesley Gardens March 2012 - May 2012
OfficeTeam February 2012 - May 2012
North East Area of Development October 2011 - March 2012
North East Area of Development October 2011 - March 2012
Frontier Communications May 2010 - November 2010
All Metro Health Care March 2009 - August 2009
Home Care Of November 2003 - July 2008
Skills
Customer Service, Microsoft Office, Teamwork, PowerPoint, Microsoft Word, Microsoft Excel, Process Improvement, Payroll, Recruiting, Interviews, Applicant Tracking..., Healthcare, Labor Relations, FMLA, Research, Performance Management, Temporary Placement, Coaching, Team Building, Onboarding, Event Planning, Human Resources, Training, HRIS, Employee Benefits, Benefits Administration, Time Management, Hiring, New Hire Orientations
Education
Rochester Institute of Technology 2010 — 2012
Masters of Science, Human Resources Development
Rochester Institute of Technology 2005 — 2007
Bachelors of Science, Human Resources & Organizational Leadership
Monroe Community College 1998 — 2002
Associate of Science, Liberal Arts; Business Administration Management2002
Frontier Communications March 2014 - Present
Texas Mutual Insurance Company August 2012 - Present
Mutual of Enumclaw May 2011 - August 2012
Wells Fargo Insurance Services November 2009 - April 2011
Blue Cross Blue Shield of NC April 2008 - May 2009
Matrix March 2008 - May 2009
Scholastic Inc April 2007 - April 2008
New York City Housing Authority July 2006 - April 2007
ADP May 2006 - July 2006
Scholastic Inc August 2005 - May 2006
Skills
IBM AS/400, COBOL, ILE, RPG Free, Databases, RPG III, Stored Procedures, XML, Oracle, IBM iSeries, RPG, DB2, Integration, Microsoft SQL Server, Java, OS/400, FTP, Testing, Cobol 400, SQL 400
Education
Durham Technical Community College 2010 — 2011
Certificate, Java Programming
IBM Technical Education 1998 — 1998
S6109 AS/400 RPG IV Programming, RPG IV Programming, 4.0
Columbia University - School of Continuing Education 1987 — 1988
Certificate, Cobol Programming
New York University 1967 — 1970
BSNE, Nuclear Engineering, Mathematics
ShoreTel July 2012 - Present
Monroe Community College 2010 - Present
Frontier Communications April 2010 - August 2010
Unisys 2008 - April 2010
Home October 2002 - January 2008
EDS 2005 - 2006
Computer Associates August 2000 - December 2002
Skills
Students, Active Directory, Windows, Windows 7, Unix, Citrix Metaframe, Citrix, Mac OS X, VMware, Microsoft Office, Access, Cloud Computing, Computer Hardware, Customer Satisfaction, Customer Service, Data Center, Disaster Recovery, HTML, Help Desk Support, Hardware, IT Management, IT Service Management, Linux, Microsoft Exchange, Microsoft SQL Server, Network Administration, Networking, OS X, SQL, Printers, Outlook, Security, SharePoint, Software Documentation, Software Installation, System Administration, TCP/IP, Team Leadership, Technical Support, Telecommunications, Testing, Troubleshooting, VPN, Visio, VoIP, Visual Basic, Windows Server, XP, Windows XP
Education
Monroe Community College 2010 — 2012
AS, Computer Science
Monroe Community College 1991 — 1994
AS, Business Administration
Brighton High School
Google April 2013 - Present
Google February 2011 - April 2013
Rochester Institute of Technology August 2007 - November 2010
SAIC June 2010 - August 2010
Rochester Institute of Technology November 2009 - May 2010
Frontier Communications August 2009 - August 2009
Excellus BCBS July 2009 - July 2009
Energy East 2009 - 2009
Montgomery Village Foundation June 2008 - August 2008
Montgomery Village Foundation June 2007 - August 2007
Skills
Troubleshooting, Customer Service, Mac OS X, Windows 7, Windows Server 2008, Windows XP Professional, Linux, Network Administration, Network Security, Wireless Networking, Cisco IOS, Extreme Networks, OS X, TCP/IP, Cisco Technologies, Windows
Education
Rochester Institute of Technology 2007 — 2010
B.S., Networking, Security, and Systems Administration
Montgomery College 2004 — 2007
A.A, General Studies
Frontier Communications September 2014 - Present
Windstream Communications January 2014 - September 2014
GLOBALINX September 2010 - December 2013
Frontier Communications May 2003 - August 2003
Eric Farnham & Associates September 2001 - October 2002
Skills
Networking, SIP Trunking, Computer Hardware, SIP, VoIP, Switches, Wireshark, Broadworks, Routers, Troubleshooting, VoIP protocols SIP, Hosted Voice, Linx, TDM, Call Centers, Windows, DSLAMS, DACS, DSL, Metro Ethernet, T1, MPLS, TCP/IP, Managed Services, Wireless, IP, Telecommunications, Cisco Technologies, Unified Communications, Computer Network..., Telephony, Hardware, LAN-WAN
Education
Monroe Community College 2008 — 2010
Associate of Science (A.S.), IT
Verigent January 2014 - Present
Frontier Communications April 2013 - December 2013
Pinnacle January 2013 - April 2013
InterBay Technologies December 2010 - December 2011
Tollgrade Communications January 2001 - 2008
Skills
Testing, Scheduling, Windows, Microsoft Office, Telecommunications, Customer Relations, Problem Solving, Customer Service, Operating Systems, Excel, Access, Word, Documentation, Team Building, Team Leadership, Software Documentation, Process Improvement, Microsoft Word, Program Management, Management, Hardware, Technical Support, Process Scheduler, Microsoft Excel, Wireless, Integration
Education
Fujitsu Training Center,Adtran Training Center 2011 — 2011
Certification, Flashwave 7420 & 4100 Test & Turn-Up
National Louis University 2000 — 2001
Masters, Adult Education
Kinder Morgan November 2013 - Present
El Paso Electric Company December 2006 - November 2013
Union Pacific Railroad March 2005 - December 2006
Global Crossing (now Level 3) December 2003 - March 2005
Agilent Technologies March 2001 - April 2003
Frontier Communications August 1998 - March 2001
Skills
Fiber Optics, Ethernet, Telecommunications, Cisco Technologies, SDH, Switches, VoIP, Troubleshooting, Microwave, DWDM, Frame Relay, WAN, ATM networks, Optical Fiber, IP, Networking, System Deployment, Telecommunications..., Testing, Computer Network..., MPLS, Telephony, Sonet, Network Design, T1, Wireless Networking, ISDN, Data Center, VPN, Routing, QoS, LAN-WAN, Wireless, Cabling, Software Installation, Broadband, Provisioning, Network Architecture, Metro Ethernet, SIP, TCP/IP, IP PBX, Electronics, Network Engineering, Routers, TDM, Carrier Ethernet
Education
New Mexico State University 1984 — 1984
El Paso Community College 1981 — 1983
Associate
Frontier Communications October 2011 - Present
Global Crossing February 2010 - October 2011
One Communications May 2008 - May 2009
One Communications July 2007 - April 2008
One Communications August 2005 - July 2007
One Communications January 2005 - August 2005
AT&T March 1999 - August 2004
AT&T September 1998 - January 1999
AT&T June 1997 - August 1998
Northeast Metrology April 1992 - June 1997
Skills
Contract Negotiation, Telecommunications, Networking, Call Center, Managed Services, VoIP, Vendor Management, T1, MPLS, Account Management, Internet Services, Negotiation
Education
State University of New York College at Brockport 1991 — 1993
Bachelor of Science, Accounting
Monroe Community College 1988 — 1991
AAS, Business Administration
Frontier Communications December 2014 - Present
Frontier Communications October 2012 - December 2014
Windstream Communications July 2007 - October 2012
PAETEC January 2004 - July 2007
PAETEC March 2002 - January 2004
Skills
Telecommunications, Ethernet, SQL, PL/SQL, Oracle, Software Development, Requirements Analysis
Education
Rochester Institute of Technology 2002 — 2004
Monroe Community College 1997 — 2000
Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences/Liberal Studies
Frontier Communications August 2012 - Present
Frontier Communications July 2010 - August 2012
Verizon July 2005 - July 2010
Skills
Troubleshooting
Education
Mount Vernon Nazarene University 1995 — 1999
BA, Business Administration with concentration in International Business, Spanish
Zayo Group June 2013 - Present
Generonix Inc November 2006 - Present
Frontier Communications May 1992 - June 2013
Skills
Telecommunications, Wireless, Fiber Optics, Ethernet, Networking, Network Design, Optical Fiber, Performance Management, IP, Leadership, Start-ups, DSL, VoIP, Management, Telephony
Education
University of Rochester 1995 — 1998
Monroe Community College
AS, Business Administration
Monroe Community College
AS, Optics
KPMG US July 2012 - Present
Frontier Communications September 2011 - May 2012
Verizon October 2009 - August 2011
Alvarez & Marsal May 2009 - September 2009
Verizon July 2008 - April 2009
National Financial Partners September 2007 - June 2008
Texas Education Agency July 2005 - August 2007
Revenue Technology Services January 2005 - June 2005
Skills
C#, Microsoft SQL Server, .NET, XML, ADO.NET, ASP.NET, Agile Methodologies, Web Services, SQL, SOA, SSIS, SSRS, SDLC, WCF, Web Development
Education
National College
Science, Science
R. V. College of Engineering, Bangalore
BE, Mechanical
The University of Texas at Arlington
Master, Computer Science
Taking a Break June 2013 - Present
Frontier Communications January 2011 - July 2013
Frontier Communications January 2010 - January 2011
Frontier Communications April 1997 - January 2010
Frontier Communications January 1994 - April 1997
GTE 1978 - 1994
Skills
Engineering, Ethernet, Fiber Optics, Telecommunications, Networking, DSL, T1, Telephony, Switches, Optical Fiber, MPLS, LAN-WAN, Broadband, VoIP, IP, Troubleshooting, Network Design, Project Management, Wireless, Team Leadership, Cross-functional Team..., DWDM, Computer Network..., ATM networks, Metro Ethernet, WAN
Education
Mountain State University 2002 — 2008
Bachelors, Organizational Leadership
Apple June 2014 - Present
Frontier Communications March 2014 - June 2014
Visa March 2013 - February 2014
Genentech October 2012 - February 2013
AT&T November 2007 - September 2012
Fiserv September 2004 - 2007
Skills
Testing, SDLC, Unix, PL/SQL, Quality Center, User Acceptance Testing, HP Quality Center, SQL, Data Warehousing, Java, Microsoft SQL Server, Test Planning, Quality Assurance, Business Process, XML, ETL, Linux, UML, Software Documentation, Amazon Web Services..., RedShift, Cassandra, Hive, Informatica, Hadoop
Education
Cognizant Academy
Certificate, L0:Cognizant Certified Professional(Telecom Domain)
Hudson County Community College
Computer Science
New Jersey Institute of Technology
MS, Computer Science
New Jersey Institute of Technology
B.S, Computer Science
Wipro
Lean Sig Sigma
Convergence Communications Strategies, LLC. 2014 - Present
XO Communications April 2013 - March 2014
Level 3 Communications 2011 - 2013
Global Crossing, Inc. 2008 - 2011
Global Crossing, Inc. 2003 - 2008
Frontier Communications 1996 - 1998
Skills
Managed Services, SaaS, Product Management, Telecommunications, Ethernet, Salesforce.com, IP, Strategic Partnerships, Co-location, VoIP, Wireless, Solution Selling, Unified Communications, MPLS, Vendor Management, Cloud Computing, Sales Operations, Data Center, Forecasting, SIP Trunking, Process Improvement, Integration, Direct Sales, Mergers & Acquisitions, Management, Professional Services, Cross-functional Team..., Contract Negotiation, Strategic Planning, Call Centers, SIP, Telephony
Education
Niagara University
Bachelor of Arts (B.A.), History
St. John Fisher College
Master of Business Administration (MBA), Finance, General
Frontier Communications November 2001 - Present
Global Crossing September 1999 - August 2001
ICE Inc. 1989 - 1994
Skills
Management, Telecommunications, VoIP, Telephony, Analysis, Call Centers, IP
Education
St. John Fisher College 1984 — 1988
BS, Finance / Accounting
New York University 1983 — 1984
marketing
Camp Bayou Outdoor Learning Center 2011 - 2012
Global Crossing October 2001 - January 2008
Global Crossing October 2001 - October 2005
Global Crossing 2001 - 2005
Global Crossing March 1999 - October 2001
Frontier Communications 1998 - March 1999
Frontier Communications December 1996 - 1998
Skills
Customer Service, Accounts Payable, Account Reconciliation, Accounts Receivable, Office Management, Microsoft Office, Microsoft Excel, Microsoft Word, IT Solutions
Education
Monroe County Community College
Business Administration, Business, G.P.A. 3.74 - "With Distinction"
Rochester Institute of Technology
Certificate in Management Information Technology, Information Technology, G.P.A. 4.00
FasTest Inc. October 2014 - Present
Frontier Communications June 2014 - August 2014
Kiehl's Since 1851 November 2011 - June 2014
Frontier Communications June 2008 - March 2011
Williams-Sonoma, Inc. June 2006 - June 2008
Skills
Social Media, PowerPoint, Marketing, Microsoft Excel, Press Releases, Facebook, Google Analytics, Online Marketing, Excel, Content Management, Word, Salesforce.com, Salesforce.com..., Salesforce.com..., Microsoft Office, Event Planning, Microsoft Word
Education
New York University 2004 — 2009
BA, English and American Literature
Frontier Communications February 2013 - Present
Frontier Communications July 2010 - February 2013
Verizon September 2001 - July 2010
TEKsystems September 2000 - July 2001
New Mexico Tech January 1998 - May 2000
New Mexico Tech August 1995 - December 1997
Skills
Network Engineering, Telecommunications, Wireless, Network Design, Troubleshooting, Wireless Networking, Cisco Technologies, Networking, WiFi, WAN, Ethernet, Project Management, T1, Hardware, Metro Ethernet, Microsoft Office, Computer Network..., RF Engineering, MPLS, Information Technology, Visio, AutoCAD, Telephony, IP, Frame Relay, TCP/IP, Cabling, Routing, Technical Writing, Perl, MS Project, Technical Support, Routers, Software Installation, VPN, Bentley Microstation, Help Desk Support, System Administration, Fiber Optics, Microsoft Office 2007, PLC Programming, Unix Shell Scripting, Electrical..., Radio Network Design, Telecom Network Design, C, Network Architecture, RADIUS, LAN-WAN
Education
University of Phoenix 2009 — 2010
M.S., Information Systems, 3.93
Walden University 2006 — 2006
Electrical and Electronics Engineering
Washington State University 2005 — 2005
Electrical and Electronics Engineering, 3.5
New Mexico Institute of Mining and Technology 1995 — 2000
B.S., Electrical Engineering
Coates Enterprises IT Strategy & Planning - Project ManagerVerizonOctober 2012 - September 2014
Frontier Communications July 2010 - September 2011
Verizon June 2008 - January 2010
Verizon February 2001 - January 2007
Verizon June 1999 - February 2001
Skills
Project Management, IT Project & Program..., Revenue Assurance, Telecommunications, Systems Analysis, Telephony, Process Improvement, Provisioning, Troubleshooting, Requirements Analysis, T1, Business Analysis, Business Requirements, Network Design, Billing, Customer Relations, Frame Relay
Education
George Mason University - School of Business
Master Certification Project Management
New York University
Masters Certification in Magazine Publishing
Rutgers University-New Brunswick
BA, Double major: Pol. Sci /English
Frontier Communications October 2014 - Present
Verizon Wireless May 2007 - October 2014
Qwest Communications June 2005 - April 2007
Qwest Commnications October 2004 - June 2005
Qwest May 2003 - October 2004
Self Employed August 2002 - April 2003
Qwest April 2001 - August 2002
Qwest April 2000 - March 2001
Media Audits International February 1996 - December 1999
Lifetime Television/Lifetime Entertainment Services/Lifetime Medical Television January 1990 - February 1996
Skills
Telecommunications, Sales, Solution Selling, Wireless, Sales Operations, Direct Sales, Account Management, Managed Services, Sales Process, M2M, Unified Communications, Customer Retention, VoIP, Salesforce.com, Credit, Enterprise Software, Leadership, Networking, Management, New Business Development, Business Development, MPLS Networking, DS3, DSL, Sales Leadership..., Sales Management, Collections, Contract Negotiation, Contract Management, Project Management, Project Planning, Business Strategy, Business Analysis, Business Planning, Training, Selling, Marketing, T1, Sales Presentations, B2B, Co-location, Negotiation, Cold Calling, Mobile Devices, Strategic Partnerships, Channel Partners, Customer Satisfaction, Mobile Technology, Budgets, Mobile Communications
Education
New York University 1985 — 1987
AAS Account Finance, Accounting and Finance
Bronx High School of Science 1975 — 1979
HS, Math/Science
Frontier Communications April 2012 - Present
Frontier Communications September 2007 - March 2012
Frontier Communications June 2005 - June 2007
Skills
VoIP, Telecommunications, Cisco Technologies, MPLS, Network Design, Switches, Ethernet, IP, WAN, Routers, Network Engineering, TCP/IP, Troubleshooting, Wireless, LAN-WAN, DSL, Network Administration, Computer Network..., T1, CALEA, Linux System..., Shell Scripting, Windows System..., Network Abuse..., Load Balancing, Network Monitoring Tools, VB Scripting, Linux Firewalls, Juniper, Routing, Cisco IOS, VPN, ATM networks, Metro Ethernet, OSPF, DNS, SIP, ATM Networks, Juniper Technologies
Education
Rochester Institute of Technology 2000 — 2002
IT, Applied Networking and System Administration
Monroe Community College
Associate of Science (AS), Computer and Information Sciences and Support Services
Sentry Group September 2013 - Present
Level 3 Communications October 2011 - March 2013
Global Crossing Telecommunications, Inc November 1985 - September 2011
Frontier Communications 1985 - 2011
Skills
SOX, Shared Services, SAP, Mergers, Process Improvement, Process Engineering, Compliance, Audit, Integration, Oracle, Auditing, Mergers & Acquisitions, Sarbanes-Oxley Act, Accounts Payable, SAP R/3, Business Process..., ERP, Business Process, Variance Analysis, Financial Accounting, Internal Controls, Sarbanes-Oxley, Software Documentation, Accruals, Leadership, Management, SAP ERP
Education
Monroe Community College 1989 — 1991
Accounting
Frontier Communications February 2012 - Present
Frontier Communications 2012 - 2014
Frontier Communications 2012 - 2014
Frontier Communications April 2006 - 2013
Skills
Management, Quality Assurance, Customer Service, Databases, Contract Negotiation, Telecommunications, Call Centers, Telephony, Managed Services, Vendor Management, Troubleshooting, Customer Satisfaction
Education
Monroe Community College 1987 — 1989
Business Administration and Management, General
Swanson Counseling & Consulting, LLC September 2007 - Present
Fairfield Public Schools September 2004 - June 2013
Frontier Communications April 1994 - August 1998
Skills
Counseling, Personal Development, Social Skills, Autism Spectrum..., Social/emotional/behavio..., Psychological Testing, Mindfulness Based..., Workshop..., Life/work Balance, Life Coaching, Intellectual and Memory..., Depression/Anxiety..., Cognitive Behavioral..., ADHD Interventions, Educational Consulting, Mental Health, Mindfulness, Psychology, Psychotherapy, Training, Interventions
Education
State University of New York at Albany 1998 — 2004
Psy.D., School Psychology
Nazareth College 1986 — 1990
B.A., French with liberal arts studies
The Eagles Network 2013 - Present
Frontier Communications July 2012 - Present
Frontier Communications June 1988 - June 2012
Faith Temple 1989 - 2011
Skills
Telecommunications, VoIP, Telephony, Switches, Call Centers, IP, Wireless, Integration, Unified Communications, Managed Services, MPLS, SIP, Mobile Devices, Network Design, WAN, Data Center, Vendor Management, Networking, Troubleshooting, TCP/IP, DSL, Broadband, System Deployment, Network Engineering
Education
Monroe Community College
Business Administration and Management, General
Rochester Institute of Technology
Electrical, Electronics and Communications Engineering
Verizon September 2013 - Present
Bureau of Engraving and Printing September 2011 - September 2013
Frontier Communications June 2010 - September 2011
Verizon August 2009 - January 2011
AT&T November 2007 - August 2009
Source, Inc December 2003 - November 2007
Communication Test Design Inc October 2002 - October 2003
Skills
Cisco, Juniper, Microsoft Servers, Cisco Technologies, CCNP, OSPF, VPN, BGP, ATM networks, Avaya, ASA, CCNA, Cisco Call Manager, IP, Juniper Technologies, LAN-WAN, MPLS, Network Administration, Network Architecture, Network Design, Network Engineering, Routing, PIX, Networking, Switches, Telecommunications, Troubleshooting, VoIP, WAN
Education
Western Governors University 2009 — 2013
BS in Science, IT, Information Technology
New England Institute of Technology 1996 — 1998
Associate in Science, Electronics Engineering Technology
Frontier Communications May 2013 - Present
EarthLink Business April 2011 - May 2013
One Communications January 2008 - April 2011
One Communications February 2006 - January 2008
One Communications September 2004 - February 2006
Rochester Gas & Electric January 2004 - August 2004
The Sutherland Group November 2000 - March 2002
Strong Memorial Hospital December 1999 - August 2000
IBM Global Process Services June 1997 - October 1999
Skills
BMC Remedy, Cisco IOS, Cisco Routers, Nortel, NEC, DMX, Linux, Citrix, Microsoft Office, Mac OS, Cisco Technologies, Redback, Adtran, Zhone Paradyne, Nokia DSLAM, Stinger DSLAM, Lucent CBX, 5ESS, Networking, Telecommunications, Troubleshooting, Switches, MPLS, T1, DNS, Optical Fiber, VoIP, WAN, DSL, Ethernet, Telephony, Frame Relay, ATM networks, LAN-WAN, Metro Ethernet, SIP Trunking, MPLS VPN, Computer Network..., Routing, Active Directory, Routers, Technical Support, BGP, SIP, DWDM
Education
Nazareth College of Rochester 1998 — 2002
Bachelor's degree, Business, Management, Marketing, and Related Support Services
SUNY Potsdam 1995 — 1998
Associate's degree, Economics
Lifetime Health 2013 - 2015
Lifetime Health 2012 - 2013
Lifetime Health 2011 - 2012
Excellus BCBS 2007 - 2011
Excellus BCBS 2006 - 2007
Frontier Communications 2001 - 2004
Skills
Process Improvement, Healthcare, Visio, Strategic Planning, Microsoft Office, QlikView, JMP, Organizational..., MS Project, Project Planning, Project Implementation, Project Coordination, Project Finance, Project Engineering, Project Portfolio..., Project Management, Business Analysis, Cross-functional Team..., Health Insurance, Healthcare Information..., Healthcare Management, Leadership, Managed Care, Medicare, Program Management
Education
State University of New York Empire State College 2005 — 2009
B.S., Business
Niagara County Community College 1985 — 1986
Associate's Degree, Business Administration and Management, General
Frontier Communications May 2010 - Present
Verizon March 1994 - May 2010
Skills
Leadership, Sales, Customer Service, Telecommunications, Solution Selling, Managed Services, VoIP, Call Center, Cross-functional Team..., Vendor Management, Wireless, Salesforce.com, Process Improvement, Direct Sales, Customer Retention, Product Management, Account Management, Program Management, SaaS
Education
Mount Vernon Nazarene University 2007 — 2010
MBA, Business Administration
Frontier Communications April 1986 - Present
Frontier Communications April 1986 - Present
FRONTIER TELEPHONE OF December 2005 - January 2009
FRONTIER TELEPHONE OF January 2002 - December 2004
FRONTIER TELEPHONE OF January 1998 - December 2001
Skills
SDLC, Project Management, Telecommunications, Project Planning, Leadership, Training, Human Resources, Team Building, Software Documentation, Business Intelligence, Business Process, Vendor Management, Call Centers, Strategic Planning, Process Improvement, Management
Education
Monroe Community College 1984 — 1986
Associates, Business Administration
Monroe Community College
Business Administration
Frontier Communications 2012 - Present
Cisco Systems January 2012 - August 2012
xpedx February 2011 - March 2011
Bio-Rad Laboratories July 2010 - February 2011
Walmart.com 2011 - 2011
Universal Software Corporation August 2006 - April 2010
Covansys November 2005 - July 2006
Xansa November 1997 - November 2005
Steria India Ltd September 1997 - August 2005
Education
National Institute of Technology Karnataka 1991 — 1995
Innovative Contracting Services May 2015 - Present
Innovative Contracting Services July 2011 - Present
Girl Scouts of Brockport September 2002 - May 2014
Seeking employment as a IT Security Administrator April 2010 - July 2011
Frontier Communications April 2010 - August 2010
Iberdrola USA (EnergyEast Utility Shared Svcs) December 2006 - January 2010
Rochester Gas & Electric January 2001 - December 2006
Rochester Gas & Electric October 1989 - February 2001
Rochester Gas & Electric October 1988 - October 1989
Rochester Gas & Electric January 1984 - October 1988
Skills
Process Improvement, Analysis, Access, SAP, Troubleshooting, Business Analysis, Data Analysis, Testing, Visio, Customer Satisfaction, Disaster Recovery, Microsoft Office, Customer Service, Problem Solving, Team Building, Requirements Analysis, System Administration, Security, SharePoint, Team Leadership, Business Process..., Change Management, Windows, Lotus Notes, MS Project, Quality Assurance, PowerPoint, Outlook, SDLC, Process Engineering, Teamwork, Cross-functional Team..., Business Process, Active Directory, Customer Relations, SOX, Documentation, Excel, Technical Writing, Mentoring, Billing, Administration, Continuous Improvement, Compliance, Requirements Gathering, SQL, Databases, Project Implementation, Database Administration, Software Documentation
Education
Monroe Community College 1981 — 1984
AAS Liberal Arts, General Studies
East High School 1977 — 1981
NYS Regents, Science, French
Career Naviator
Career Naviator
Frontier communications July 2012 - Present
Unisys November 2010 - Present
Unisys January 2009 - November 2010
Eastman Kodak January 2008 - November 2010
Skills
Hardware, Operating Systems, Windows, Computer Hardware, Windows 7, Printers, Microsoft Office, A+ Certified, Technical Support, Software Installation, Testing, TCP/IP, XP, CompTIA, Routers, Active Directory, Servers, Laptops, Software Documentation, Windows Server
Education
Monroe Community College 2002 — 2004
AAS Liberal arts
Mcquaid Jesuit 1972 — 1976
ASIPP June 2006 - Present
ASIPP 2006 - 2011
Frontier Communications 2001 - 2004
Lane/Mazzone Communications 1996 - 2001
Lane Communications 1982 - 1992
Skills
Marketing Communications, Advertising, Promotions, Direct Mail, Advertising Sales, Illustrator, Cartoonist, Social Media, Web Design, Product Development, Graphic Design, Exhibition Management, Event Management
Education
Murray State University 1974 — 1979
Marketing, Marketing, Advertising
Frontier Communications April 2012 - Present
Frontier Communications May 2010 - April 2012
Verizon April 2009 - April 2010
Verizon June 2003 - April 2009
Verizon September 1997 - June 2003
Capital One May 1996 - August 1997
INFORMATION SYSTEMS CONSULTING January 1994 - January 1996
ACC Long Distance January 1993 - January 1994
Computer Task Group January 1992 - January 1993
Skills
Computer Network..., TCP/IP, Disaster Recovery, T1, Telephony, VoIP, Ethernet, Technical Support, Networking, Software Documentation, Telecommunications, Switches, Troubleshooting, Cisco Technologies, LAN-WAN, BMC Remedy, Routers, Cabling, Wireless, Network Administration, DMS-100, SS7, Surveillance, TSM, ISO, Cat5, Computer Hardware, DSL, Call Centers, IP, NOC
Education
Niagara University 1987 — 1991
BS, Computer Information Sciences
Puerto Rico Telephone March 2004 - Present
Self-Employed June 2001 - February 2004
Puerto Rico Telephone August 1999 - May 2001
Self-Employed March 1996 - July 1999
Frontier Communications July 1982 - February 1996
Rochester Telephone (subsequently Frontier Communications) May 1981 - June 1982
United States Army June 1973 - June 1977
Education
University of Rochester - Simon Business School 1991 — 1993
MBA
Saint John Fisher College 1979 — 1981
B.S., Accounting
Monroe Community College 1977 — 1978
A.A.S., Business Administration
Aquinas Institute 1968 — 1972
High School, Regents
John Betlem Heating and Cooling April 2011 - December 2011
Frontier Communications 1997 - 2007
Skills
Management, Customer Satisfaction, Process Improvement, Training, Team Building, Account Management, Program Management, Customer Service, Troubleshooting, Teamwork
Education
Monroe Community College 1998 — 2001
Commercial Illustration, Art/Spanish
Convergys December 2014 - Present
CatBird Baby Inc. April 2010 - December 2012
The Sling Station LLC. / Peppermint.com February 2008 - July 2009
WorldCom April 2002 - December 2002
UUNET July 2000 - April 2002
MCI August 1998 - July 2000
MCI December 1997 - July 1998
MCI April 1997 - December 1997
Frontier Communications October 1996 - March 1997
Frontier Communications November 1994 - October 1996
Skills
Management, Telecommunications, Project Management, Process Improvement, Windows, Customer Service, Troubleshooting, Product Development, Microsoft Office, Training, Networking, Microsoft Excel, Leadership, IP, Public Speaking, Testing, Routers, Switches, Strategic Planning, Software Documentation, Retail
Education
New York University 1988 — 1989
Journalism
Universidad de Puerto Rico 1985 — 1988
Communications, Japanese
Rochester Regional Health System May 2013 - Present
Frontier Communications October 2012 - May 2013
Eastman Kodak June 1995 - September 2012
Skills
Software Documentation, Printers, Unix, Virtualization, Windows, Hardware, VMware, Computer Hardware, System Administration, Disaster Recovery, Troubleshooting, Active Directory, Process Improvement, Technical Support, Solaris, Windows Server, Servers, Data Center, Security, Integration
Education
State University of New York College at Brockport 1990 — 1995
Bachelors, Computer Science
Monroe Community College 1981 — 1983
AAS, Electrical Engineering
Frontier Communications September 2011 - Present
Sutherland Global Services January 2011 - November 2011
Frontier Communications February 2010 - February 2011
University of Rochester Medical Center August 2009 - February 2010
Education
Rochester Institute of Technology 2008 — 2011
BS, Applied Networking and Systems Administration
Monroe Community College 2005 — 2008
AAS, Computer Systems Technology
Monroe County Department of Human Services April 2012 - September 2012
Frontier Communications August 2011 - March 2012
Thomson Reuters March 2001 - June 2011
Cultural Center 2003 - 2006
PTA and Dance Group 1995 - 2004
Bausch + Lomb 1996 - November 2000
Bausch + Lomb 1977 - 1996
Bausch + Lomb 1975 - 1976
Bausch + Lomb 1974 - 1975
Skills
Interpersonal Skill, Teamwork, Deadline Oriented, Highly detail oriented, Communication Skills, Data Quality Assurance, Regulatory Requirements, Technical Writing, Quality Oriented, Proofreading, Procedure Creation, Information Management, Document Management, Confidential Documents, Document Coding, Text Editing, Customer Service, Customer Oriented, Supervisory Experience, Problem Solving, Keen Listener, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Standards Compliance, Volunteering, People-oriented
Education
Nazareth College of Rochester 1969 — 1973
BA, Economics with Sociology/Psychology minor
Frontier Communications June 2002 - Present
Frontier Communications May 2000 - June 2002
Frontier Communications / Global Crossing February 1997 - May 2000
Rocester Telephone Corporation / Frontier Communications September 1993 - January 1997
Rochester Telephone Corporation March 1990 - September 1993
Rochester Telephone Corporation September 1986 - March 1990
Skills
Telecommunications, Customer Experience, Telephony, Broadband, DSL, Call Centers, Wireless, VoIP, Direct Sales, Solution Selling, Ethernet, Managed Services, Troubleshooting, Unified Communications, MPLS
Education
Nazareth College of Rochester 1985 — 1986
Psychology
Monroe Community College 1983 — 1985
Associate of Arts (A.A.), Criminal Justice/Police Science
Monroe Community College 1981 — 1982
Audiovisual Communications Technologies/Technicians
JPMorgan Chase May 2013 - Present
Frontier Communications October 1995 - December 2012
Education
Mount Vernon Nazarene University 2005 — 2012
Master of Business Administration (MBA), Human Resources Management and Services
Mount Vernon Nazarene University 2005 — 2011
MSM, Organizational Leadership
Mount Vernon Nazarene University
Unemployed October 2015 - Present
JP Morgan Chase January 2013 - September 2015
Syniverse Technologies June 2012 - January 2013
Tech USA June 2012 - January 2013
MedHOK Healthcare Solutions October 2011 - June 2012
Frontier Communications July 2010 - June 2011
Verizon Data Services May 1992 - June 2010
Skills
Storage Area Networks, Windows Server, NetApp, Technical Support, Networking, Software Installation, Red Hat Linux, DNS, Shell Scripting, Operating Systems, Storage, High Availability, Cluster, System Administration, Unix Shell Scripting, EMC Storage, IT Operations, Nagios, Information Technology, System Deployment, Testing, Active Directory, Apache, Security, Software Documentation, Virtualization, Disaster Recovery, Unix, Servers, Troubleshooting, Solaris, Cisco Technologies, Linux, Hardware, Integration
Education
National Institute of Technology 1979 — 1981
Diploma, Electronic Engineering Technology
Zayo October 2013 - Present
Frontier Communications March 2008 - September 2013
Frontier Communications February 2004 - March 2008
Global Crossing Communications May 2000 - March 2002
Skills
Telecommunications..., Troubleshooting, Testing, Project Management, Ethernet, ATM networks, DSL, MPLS, Telephony, IP, VoIP, LAN-WAN, Network Design, WAN, Wireless, Telecommunications, Metro Ethernet, QoS, Network Architecture, Routing
Education
Nazareth College of Rochester 1989 — 1991
B.S., Business Administration
State University of New York at Canton 1985 — 1987
A.A.S., Electrical Engineering Technology
Ten Cate Enbi March 2013 - Present
Level 3 Communications July 2010 - September 2012
St John Fisher College November 2006 - July 2010
H&R Block October 2009 - May 2010
Frontier Communications February 2003 - November 2006
Skills
Accounting, Accounts Payable, Tax Research, QuickBooks, Auditing, General Ledger, Account Reconciliation, Tax, Bank Reconciliation, Finance, Tax Returns, Variance Analysis, Sarbanes-Oxley Act
Education
St. John Fisher College 2006 — 2010
Bachelor of Science, Accounting
Monroe Community College 2003 — 2006
Associate, Science, Business Administration
Illinois State University March 2014 - Present
Illinois State University January 2012 - February 2014
Frontier Communications July 2010 - January 2012
2010Verizon August 2000 - June 2010
GTE August 1991 - July 2000
Ingram Entertainment Inc January 1990 - January 1991
Sweeping Corporation of America January 1987 - January 1990
Scott & Anderson, CPA's January 1986 - January 1987
Skills
PeopleSoft, Payroll, SAP, Accounting, Process Improvement, Change Management, Team Leadership, Business Process, Auditing, Internal Controls, Leadership, Budgets, Internal Audit, Management, Risk Management
Education
Murray State University 1980 — 1984
BS, Accounting
Frontier Communications 1980 - Present
Education
Naugatuck Valley Community College 1971 — 1973
Affinion Group April 2007 - Present
Mx Energy May 2006 - April 2007
Frontier Communications July 2004 - May 2006
Atlas Air 2000 - 2004
Harman International August 2000 - October 2000
FedEx May 1996 - February 2000
Compuflight, Inc July 1992 - April 1996
Skills
Excel, Access, VBA, Microsoft Excel, Forecasting, Financial Modeling, Financial Analysis, Data Analysis, Financial Reporting, Business Analysis, Analysis, Analytics, Risk Management, Finance, Budgets, Process Improvement, Microsoft Office, Corporate Finance, Strategic Financial..., Strategic Planning, Pricing, Market Research, Accounting, PowerPoint
Education
The University of Memphis 1998 — 2000
MBA, Finance
Polytechnic University 1987 — 1993
Bachelor of Science, Aerospace Engineering
Oracle February 2010 - January 2012
Sun Microsystems February 2006 - February 2010
Frontier Communications September 1996 - February 2006
Chase Lincoln First Bank August 1987 - September 1996
Skills
Unix, Data Center, Solaris, IBM iSeries, Disaster Recovery, BMC Remedy, Telecommunications, Computer Hardware, System Administration, Troubleshooting, Oracle, Visio, Vendor Management, Software Documentation, Process Improvement, Mainframe, Training, Integration, Storage, Business Process, Databases, IT Operations, IT Service Management, IT Management, ITIL
Education
Monroe Community College 1981 — 1982
some college, Accounting
Eastridge High School 1977 — 1981
HS Diploma, English, Math, Science & Accounting
Frontier Communications 1991 - Present
Consulting May 1986 - December 1991
AT&T February 1982 - May 1986
Skills
Information Technology, Business Analysis, Management, Telecommunications, Teaching, Teamwork, Team Management, Mathematics
Education
Rugers University Graduate School of Business 1977 — 1984
Master of Business Administration (MBA), Management Information Systems and Finance
Montclair State University 1973 — 1977
Bachelor of Arts (BA), Business, Management, Marketing, and Related Support Services
Frontier Communications August 2012 - Present
Frontier Communications July 2010 - September 2011
Frontier Communications February 2007 - July 2010
Frontier Communications April 1989 - February 2007
Skills
Proficient: MS Office..., Sarbanes-Oxley Act, Financial Analysis, Forecasting, Invoicing, Accounts Payable, Accounts Receivable, Auditing, PeopleSoft, Hyperion Enterprise, Internal Controls, Budgets, Payroll, Access
Education
Mount Saint Mary College 1996 — 1998
Master of Business Administration (MBA), Business Administration and Management, General
Montclair State University 1984 — 1988
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
First Student July 2014 - Present
Time Warner Cable October 2012 - November 2013
Sutherland Global Services – Cox Communications January 2009 - August 2012
Sutherland Global Services 2009 - 2012
Bugaboo Creek Steakhouse May 2004 - December 2009
Strong Memorial Hospital January 2002 - January 2004
Frontier Communications January 1998 - January 2002
Skills
General Office Skills, Computer Proficiency, Customer Oriented, Customer Service, Schedule Control, Accounting Applications, Bookkeeping, Professional..., Microsoft Office, Adobe, Business Correspondence, Presentation Coaching, Culinary Management, Culinary Skills, Front Office, Restaurant Management, Process Scheduler, Call Centers
Education
Monroe Community College 1987 — 2014
Monroe Community College
Associate, Applied SciencesNursing
Paul Smith's College 1990 — 1992
Associate of Arts and Sciences A.A.S.), Restaurant, Culinary, and Catering Management/Manager
Paul Smith’s CollegePaul Smith’s 1990 — 1992
Associates, Applied SciencesHotel/Restaurant/Culinary
Frontier Communications utility locatorLocating Inc2005 - 2007
Pepsi Bottling Group 2000 - 2005
Loy Clark Pipeline Co 1998 - 1999
Concrete Sawing Company 1994 - 1998
Eagle Foundry Company 1988 - 1994
Skills
Bobcat/Case Skidsteer +..., Overhead Cranes, Forklift Operator, Electric Pallet Jack, Concrete Slab Saw,..., Inventory Control, Concrete, Pallet Jack
Education
Mt. Hood Community College 1987 — 1988
Clackamas High School 1984 — 1987
Frontier Communications July 2010 - Present
Verizon July 1994 - July 2010
Bell Atlantic March 1991 - July 1994
C&P Telephone September 1989 - March 1991
Skills
Logistics Management, Materials Management
Education
Mountain State University 2006 — 2010
Bachelor's Degree, Organizational Leadership
Frontier Communications November 2012 - Present
Anderson Merchandisers September 2002 - December 2009
Walmart August 1987 - October 1999
Skills
Sales, Merchandising, Customer Service, Retail Management, Account Manager
Education
Newman University 1976 — 1980
NA, Sociology, History and Philosophy
Frontier Communications February 2001 - Present
Leath Furniture May 2000 - February 2001
Skills
Installation and Repair..., High speed internet..., Installation and Repair..., Placement of Aerial and..., Bucket truck operation, Basic PC skills..., Splicing Telephone Cable, Install & Repair..., Basic PC & Network..., Knowledge of AC & DC...
Education
Morrison Institute of Technology 1999 — 2000
Belvidere High School 1995 — 1999
Lightower Fiber Networks, formerly Fibertech Networks May 2012 - Present
Frontier Communications October 2011 - May 2012
Frontier Communications December 2010 - October 2011
Monroe 1 BOCES March 2006 - July 2009
Skills
Management, Leadership, Telecommunications, Networking, Employee Evaluation, Cisco Routers, Cisco IOS, Juniper Switches, MPLS, Data Network, Wireless Networking, Switches, Technical Support, Apple Support, Windows support, Microsoft Certified..., Novell Certified, Training, Cisco Technologies, IP, VoIP, Ethernet, Routers, Wireless, Troubleshooting, Educational Leadership, Budget Process, Financial Accounting, WAN, Public Administration, TCP/IP
Education
State University of New York College at Brockport 2007 — 2010
Certificate of Advanced Studies (post-master's, pre-doctoral), Business Administration (focus on educational/public/business administration), 3.80 Overall / 4.0 Major Field of Study
State University of New York College at Brockport 2007 — 2008
Master of Science (M.S.), Administration (focus on educational/public/business administration), 3.72 Overall / 4.0 Major Field of Study
Rochester Institute of Technology 2002 — 2005
Bachelor of Science (B.S.), Applied Arts & Science: Applied Computing, 3.5 Overall / 4.0 Major Field of Study
Monroe Community College
Coursework Towards A.A.S. in Accounting and A.S. in Computer Information Systems
USAF Joint Specialized Undergraduate Pilot Training Class 95-14
United States Air Force Pilot Rating, Aviation, 96% Academic Average
3711th BMTS - Lackland AFB, TX
USAF Basic Military Training
Frontier Communications September 2015 - Present
Nazareth College September 2014 - Present
Education
Nazareth College of Rochester 2014 — 2015
Master of Science (MS), Business Administration and Management, General
Frontier Communications May 2010 - Present
nTelos Wireless August 2006 - May 2010
Skills
Sales, Customer Service, Customer Satisfaction, Customer Retention, Troubleshooting, Training, Collections, Deposits, Face to Face Sales, Phone Etiquette, Wireless, Calming
Education
Mountain State University 2002 — 2006
Bachelor of Arts (BA), Business, Management, Marketing, and Related Support Services
RSaeva Certified Personal Training July 2007 - Present
Frontier Communications April 2013 - Present
the Downtown Fitness Club February 2011 - September 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Strategic Planning, Budgets, Functional Training, Athletics, Personal Training, Nutrition, Nutritional Counseling, Exercise Design, Exercise Physiology, Corrective Exercise, Strength & Conditioning, CrossFit, Strongly self-motivated, Muscular Endurance, Weight Loss Coaching, Powerlifting, Strongman Training, Exercise Programming, Life Coaching
Education
Monroe Community College 2007 — 2010
Exercise Physiology
Bishop Kearney High School 2003 — 2007
HS Diploma
Frontier Communications September 1999 - April 2009
Pics Telecom October 1998 - September 1999
Education
Monroe Community College 1995 — 1996
Certificate course, Telecommunications Technology/Technician, Not Completed