Frontier Communications
Industry: Telecommunications company
DescriptionFrontier Communications Corporation is a telecommunications company in the United States. It was known as Citizens Utilities Company until May 2000 and Citizens Communications Company until July 31, 2008. CEO: Daniel James Mccarthy (3 Apr 2015–) Headquarters: Norwalk, Connecticut, United States Revenue: 9.128 billion USD (2017) Number of employees: 22,736 (2017) Subsidiaries: Frontier North, Frontier Florida, Frontier California, Did you know: Frontier Communications is the eighth-largest multichannel video service provider in the US by total subscribers (961,000). wikipedia.org
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Frontier Communications Employees
Frontier Communications November 2014 - Present
Frontier Communications June 2010 - November 2014
Latitude Marketing Group August 2008 - June 2010
2020 Companies June 2007 - July 2008
Lincoln Financial Group 2004 - 2007
Skills
Team Leadership, Strategic Marketing, Telecommunications, Entrepreneurship, Sales Management, Project Management, Customer Retention, Expense Management, Quality Control
Education
Indiana University-Purdue University at Fort Wayne
Bachelor of Science (BS), Business & Marketing
Freedom Mortgage March 2015 - Present
Frontier Communications June 2007 - July 2014
Verizon 2007 - 2010
Skills
Call Centers, Avaya, VoIP, Telecommunications, Workforce Management, ACD, Customer Experience, Avaya Technologies, Troubleshooting, Program Management, Leadership, Vendor Management, Management, Team Leadership, Project Management, Team Building, Process Improvement, Customer Satisfaction, Business Analysis
Education
Indiana University Bloomington
US Signal July 2014 - Present
LumiNET Technology Solutions December 2013 - June 2014
Vail Group, LTD. February 2013 - December 2013
Frontier Communications April 2010 - February 2013
Verizon August 2008 - April 2010
Verizon August 2005 - August 2008
Skills
Solution Selling, Telecommunications, Salesforce.com, Ethernet, Managed Services, Unified Communications, VoIP, MPLS, Account Management, Direct Sales, Telephony, Technology, Project Management, Project Planning, Vendor Management, Operational Streamlining, Organizational..., Business Process..., Business Planning, IP, Professional Services, T1, Data Center, SaaS, Customer Retention, WAN, Networking, SIP Trunking, Wireless, Call Centers, Selling, SIP, Sales, Metro Ethernet, Video Conferencing, Channel Partners, Optical Fiber, Sales Process, Cloud Computing, Co-location, Sales Operations, Hosted Services, Broadband, Strategic Partnerships
Education
Indiana Wesleyan University's Adult Program 2005 — 2008
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Indiana University Bloomington 1998 — 2002
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
Vera Bradley October 2013 - Present
Frontier Communications October 2011 - August 2013
Baekgaard August 2009 - September 2011
Education
Indiana University-Purdue University Fort Wayne (IPFW) 2007 — 2008
Criminology
Indiana University Bloomington 2005 — 2007
Criminology
Ash Brokerage June 2013 - Present
Frontier Communications August 2012 - June 2013
Kaplan Test Prep March 2011 - July 2011
Cheeseburger Restaurants (Cheeseburger In Paradise) February 2010 - March 2011
Cook Medical May 2009 - August 2009
Skills
Marketing, Analysis, Customer Satisfaction, Leadership, Market Research, Sales, Customer Service, Social Media Marketing, CRM, Microsoft Office, Marketing Communications, Business Analysis, Team Building, Financial Reporting, Tutoring, Trend Analysis, Statistical Data..., Microsoft Exchange, Microsoft Excel, PowerPoint, Public Speaking, Finance, Disability Insurance
Education
Indiana University Bloomington 2007 — 2011
Bachelor of Science (B.S.), Marketing
Swagger Restaurant April 2013 - Present
Office Team November 2012 - Present
TimeLine Theatre April 2013 - August 2013
Bailiwick Theatre February 2013 - April 2013
Frontier Communications March 2012 - September 2012
CHECK SMART FINANCIAL September 2011 - March 2012
FOLLETT BOOKSTORE- IVY TECH June 2011 - July 2011
Family Video September 2007 - July 2009
FORT WAYNE PARKS AND RECREATION May 2003 - September 2007
Skills
Excellent Customer..., Proficient in..., Strong Analytical and..., Detail Oriented and..., Knowledgeable in Word,..., Dependable Team Player, Self-Starter
Education
Indiana University-Purdue University 2008 — 2011
Bachelor of Arts, Theatre Acting
Ivy Tech Community College-Northeast 2007 — 2008
Indiana University Bloomington 2004 — 2007
FORUM Credit Union September 2014 - Present
Hazel Dell Animal Hospital November 2013 - September 2014
Frontier Communications October 2007 - November 2013
American Eagle Outfitters June 2006 - October 2007
Skills
Customer Service, Customer Service..., Communication, Customer Retention, Cashiering, Receptionist Duties, Telephone Skills, Telephone Manner
Education
Indiana University-Purdue University at Indianapolis 2006 — 2007
Indiana University Bloomington 2005 — 2005
HYPRED August 2015 - Present
TIPS Consulting March 2014 - July 2015
The Caring Effect December 2013 - March 2014
Fuzzy Duck Design March 2013 - March 2014
Golden Valley Lutheran Church 2010 - 2012
Hearing and Service Dogs of Minnesota January 1998 - January 1999
The Zimmerman Group January 1997 - January 1998
Frontier Communications January 1992 - January 1997
Skills
Event Planning, Public Speaking, Internal Communications, Event Management, Marketing Communications, Office Administration, Macintosh Applications, Volunteer Management, Volunteer Recruiting, Volunteer Training, Customer Service, Sales, Accounting, QuickBooks, Marketing, Leadership, Management
Education
University of Minnesota-Twin Cities 1988 — 1993
Bachelor of Arts (B.A.), Speech Communications
Iowa State University 1989 — 1991
Frontier Communications January 2010 - Present
Verizon June 2005 - December 2009
GTE February 1985 - June 2005
Skills
Telecommunications, Call Centers, VoIP, Wireless, Managed Services, Vendor Management, Customer Satisfaction, Cross-functional Team..., Team Leadership, Telephony, IP, Process Improvement, Customer Retention, Management, Account Management, Customer Service, Direct Sales, Product Management, Project Management, MPLS
Education
University of Phoenix 2008 — 2009
Master of Business Administration (M.B.A.), Business Administration and Management, General
Indiana Wesleyan University 2004 — 2005
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
Frontier Communications May 2014 - Present
Frontier Communications April 2014 - Present
Frontier Communications June 2011 - May 2014
United States Marine Corps September 2003 - August 2007
Skills
Supervisory Management, Employee Management, Team Leadership, Sales, Training, Customer Service, Customer Retention, Customer Experience, Customer Satisfaction, Call Centers, Time Management, Employee Training, Operations Management, Performance Management, Supervisory Experience, Telecommunications, Employee Relations, VoIP, Telephony, Troubleshooting, Leadership, Cross-functional Team..., Management, Team Building, Coaching, Training Delivery, Customer Support, Process Improvement
Education
Indiana University-Purdue University Fort Wayne (IPFW) 2007 — 2015
Working on Bachelors, Accounting and Business/Management
Frontier Communications March 2010 - Present
Three Rivers Federal Credit Union 2006 - 2010
Skills
Management
Education
Indiana University-Purdue University at Fort Wayne
Bachelor of Science (B.S.), Finance
AT&T August 2012 - Present
Frontier Communications July 2010 - August 2012
Verizon October 2006 - June 2010
Verizon October 2002 - October 2006
MCIWorldCom September 2000 - November 2001
MCIWorldCom September 1998 - September 2000
MCIWorldCom September 1996 - September 1998
Skills
CCNA, MPLS, Cisco Certified, SIP Trunking, Managed Services, LAN-WAN, Unified Communications, T1, IP, VoIP
Education
Indiana University Bloomington 1991 — 1995
BA, Telecommunications
Total Quality Logistics January 2015 - Present
Advanced Solutions May 2014 - January 2015
Indiana Blood Center December 2012 - April 2014
Indiana Blood Center May 2012 - December 2012
Staples, Inc October 2008 - July 2012
Frontier Communications June 2011 - August 2011
Skills
Account Management, Customer Service, Marketing Communications, Public Speaking, Public Relations, Computer Repair, Management, Marketing, Microsoft Office, Sales, Sales Process, Leadership, Team Building, Recruiting, Cold Calling
Education
Indiana Wesleyan University 2012 — 2015
Master of Business Administration (M.B.A.), Management Information Systems, General
Indiana University Bloomington 2008 — 2012
Bachelor of Science (BS), Telecommunications Management
Distance Learning Systems March 2013 - Present
PEEPS Telecom July 2012 - February 2013
Frontier Communications February 2007 - January 2012
Peeps Telecommunications November 2004 - February 2007
AT&T January 2001 - March 2003
Skills
Telecommunications, Solution Selling, Managed Services, MPLS, Unified Communications, Hosted Services, Telephony, SIP Trunking, Co-location, VoIP, Wireless, WAN, T1, Call Centers, Direct Sales, Sales Process, Sales Management, Selling, Customer Satisfaction, Account Management, B2B, Program Management, Sales Operations, Sales, Enterprise Software, Cloud Computing, Broadband, SaaS, Channel Partners, Cold Calling, Ethernet, Customer Retention, Strategic Partnerships, Management, Professional Services, Networking, Business Planning, Sales Engineering, Salesforce.com, Sales Presentations, Business Strategy, Video Conferencing, New Business Development
Education
Indiana Wesleyan University 1994 — 1996
BA, Business, 3.75 - 4.0 scale
Lawrence North
New York Life Insurance Company April 2014 - Present
Frontier Communications March 2012 - April 2014
The Home Depot February 2007 - March 2012
Bob Evan Restaurant February 2007 - May 2007
Lowe's Home Improvement May 2005 - February 2007
Skills
Estate Planning, Family Security, Life Insurance, Strategic Financial..., Fixed Annuities, Customer Service, Training, Retail, Retail Sales, Customer Satisfaction, Sales, Customer Retention
Education
Indiana University-Purdue University Fort Wayne (IPFW) 2005 — 2008
Unfinished, Biology, General
Churubusco High School 2002 — 2005
High school Diploma, None
Frontier Communications January 2010 - Present
Verizon July 2000 - July 2010
GTE June 1987 - July 2000
Skills
Telecommunications, Call Centers, VoIP, Broadband, Vendor Management, Process Improvement, Operations Management, Cross-functional Team..., Customer Experience, Team Building, Product Management, Program Management, Leadership, Team Leadership, Project Management, Forecasting, P&L, Business Analysis
Education
Indiana Wesleyan University 1994 — 1996
Master of Business Administration (MBA), Business Administration and Management, General, Dean's List
Purdue University 1979 — 1987
Bachelor's degree, Organizational Leadership, Dean's List
Springleaf Financial Services July 2013 - Present
Frontier Communications 2012 - 2013
Macy's June 2009 - June 2012
Skills
Microsoft Office, Typing, Customer Service, Clerical Work, Multi Tasking, Communication Skills, Loan Servicing, Loan Sales, Loan Origination, Credit Insurance, Life Insurance, Event Planning, Communication
Education
Indiana University South Bend 2008 — 2012
Bachelor's degree, General Studies
Frontier Communications June 2015 - Present
Best Buy October 2013 - June 2015
Kroger May 2012 - December 2013
Skills
Web Development, Programming, Java, Mobile Applications, C, Python, PowerPoint, Social Media, Facebook, JavaScript, Editing, Research, Teaching, Public Speaking, Creative Writing, Microsoft Office, Proofreading, Technical Writing, HTML 5, CSS3, Linux, AngularJS, Android Development, Google Docs, Node.js, Arch Linux, Microsoft Windows, OS X, Virtual Machines, Project Management, Customer Service, Microsoft Excel, Microsoft Word, Leadership
Education
Indiana University-Purdue University at Fort Wayne 2012 — 2015
Bachelor's degree, Computer Science
Indiana University Bloomington 2010 — 2012
Linguistics and Second Language Acquisition
Frontier Communications Sr. Network EngineerFrontier CommunicationsJune 2015 - Present
Frontier Communications April 2012 - June 2015
Frontier Communications October 2010 - April 2012
SPINCO/Frontier Communications February 2010 - October 2010
Verizon April 2007 - February 2010
Fujitsu June 2006 - April 2007
Noblesville Intermediate School August 2005 - June 2006
Skills
Networking, Testing, Optical Fiber, QoS, Telecommunications, Databases, VoIP, Troubleshooting, Cisco Technologies, IP
Education
IUPUI School of Informatics 2001 — 2005
Bachelor of Science (B.S.), Media Arts and Science
Indiana University Bloomington 1999 — 2001
Bachelor of Science (B.S.), Informatics
Frontier Communications November 2013 - Present
Frontier Communications October 2006 - November 2013
LandAmerica Lawyers June 2005 - June 2006
Waterfield Mortgage Company April 2002 - May 2005
Triple Crown Service April 1998 - December 2001
Skills
Microsoft Office, Lotus Notes, Solution Provider, Customer Service, Promotions, Selling, Customer Relations, Problem Solving, Excel, Word, Consultative Selling, Coaching, Account Management, Customer Satisfaction, PowerPoint, Outlook, Sales Management, Business Analysis, Solution Selling, Microsoft Word, Call Centers, Team Building, Process Improvement, Team Leadership, Analysis, Customer Retention, Leadership, Management, Operations Management, Process Scheduler, Sales, Sales Operations, Strategy, Supervisory Skills, Vendor Management, Project Planning, Salesforce.com, Training, Microsoft Excel, System Administration, Telecommunications
Education
Disney Style / Disney University 1994 — 1995
Ducktorate Degree, Management
Indiana University—Purdue University Fort Wayne 1990 — 1995
Bachelor of Science, Computer Science - Humanities - Business
Bishop Dwenger 1985 — 1989
Vehicle Control Solutions, Inc. October 2013 - Present
RedRok BBQ and Bourbon Saloon June 2013 - Present
The Finest Pour February 2012 - Present
Comedian September 2012 - Present
Frontier Communications April 2009 - April 2012
Frontier Communications June 2011 - March 2012
Frontier Communications May 2010 - September 2011
Skills
IT Solutions, Bartending, Computer Hardware, Computers, Computer Repair, Computer Maintenance, Networking, Network Administration, Sales, Training, Microsoft Office, Customer Service, Warehouse Management, Computer Recycling, Web Design
Education
Indiana University-Purdue University at Fort Wayne 2013 — 2017
Bachelor's degree, Marketing
Midwest Bartending School 2012 — 2012
Professional Bartender - Honors Graduate
Anheuser-Busch InBev January 2015 - Present
Blue Point Brewing Company October 2014 - Present
RJ Reynolds September 2011 - September 2014
Frontier Communications July 2009 - April 2011
Skills
B2B, Telecommunications, Account Management, Proposal Writing, Sales Process, Selling, Direct Sales, Sales Management, Leadership, New Business Development, Customer Satisfaction, Project Management, Competitive Analysis, Sales, Salesforce.com, Negotiation, Marketing Communications, Financial Analysis, Microsoft Office, Sales Operations, Solution Selling, PowerPoint, Marketing, Cold Calling, Customer Service, Microsoft Word, Sales Presentations, Marketing Strategy, Budgets, Inventory Management, Team Leadership, Forecasting, Pricing, Process Improvement
Education
Indiana University-Purdue University at Indianapolis 2006 — 2009
B.S. in Business, Supply Chain Management, Marketing & International Studies
Indiana University-Purdue University at Indianapolis
Frontier Communications November 1997 - Present
Pharos Tribune August 1995 - November 1997
GenCorp Automotive May 1990 - July 1995
Dick's Sporting Goods January 1989 - May 1990
Skills
Work well without..., Always Willing to Learn, Broadband, Call Centers, Close Attention to..., Customer Retention, DSL, Ethernet, Fiber Optics, Highly detail oriented, Highly motivated..., MPLS, Managed Services, Networking, Optical Fiber, Organized Multi-tasker, Outstanding..., Sales, Telecommunications, Telephony, VoIP, Wireless, Customer Experience, IP, Leadership, Management, Manufacturing, Marketing, Customer Service
Education
Indiana University Bloomington 1985 — 1989
Bachelor's degree, Business Administration and Management, General and public recreation
Frontier Communications October 2011 - Present
Melaleuca:The Wellness Company February 2001 - Present
Wells Fargo March 2008 - June 2009
Wells Fargo October 2007 - March 2008
United Way of Allen County 2006 - 2007
Skills
Fundraising, Public Speaking, Marketing, Community Development, Credit, Banking, Loans, Customer Service, Financial Analysis, Sales, Microsoft Office, PowerPoint, Leadership, Project Management, Sales Process, Event Planning
Education
Indiana University-Purdue University at Fort Wayne 2001 — 2006
Bachelor of Arts (BA), Cultural Anthropology and philosophy
Frontier Communications November 2003 - Present
Skills
Cisco Technologies, Avaya IP Telephony, Mitel 3300, Mitel 5000, Avaya CS1000, Mitel 3000, Mitel SX-200 ICP
Education
Indiana Wesleyan University's Adult Program
Bachelor's degree, Marketing
New Wave Communications June 2014 - Present
Comcast Business September 2013 - June 2014
Versatile Processing Group, Inc. March 2012 - August 2013
Frontier Communications July 2010 - April 2012
Something Rather Naughty 2007 - 2012
Verizon January 2007 - June 2010
Verizon November 1999 - December 2006
EDS Group 1991 - 1992
Skills
Logistics, Managed Services, Telecommunications, Solution Selling, Account Management, Salesforce.com, VoIP, Direct Sales, Sales Process, Sales Management, Wireless, Contract Negotiation, Cold Calling, Professional Services, Strategic Partnerships, Customer Retention, Selling, Unified Communications, Customer Satisfaction, Team Leadership, Cross-functional Team..., Sales Operations, SaaS, Sales, Lead Generation, New Business Development, Co-location, B2B, Product Management, Networking, Business Development, Telephony, Channel Partners, MPLS, Sales Presentations, Vendor Management, Management, Call Centers, Cloud Computing, CRM, Enterprise Software, Data Center, Competitive Analysis, Product Marketing
Education
Indiana Wesleyan University 2002 — 2004
MBA, Business of Administration
Indiana Wesleyan University 1997 — 1999
BS, Management
whitmer 1986 — 1988
Purdue University
Discount Magazine Subscription Service, Inc. January 2001 - Present
Frontier Communications January 1999 - December 2000
Skills
Account Management, Advertising, Marketing Communications, Marketing Strategy, Sales Management, Marketing, New Business Development, Strategic Planning
Education
Indiana University Bloomington 1993 — 1997
B.S. Kelley School of Business, Marketing
BlueCross BlueShield of MN July 2010 - Present
Self Employed January 2010 - June 2010
Frontier Communications August 2001 - October 2009
Frontier Communications August 1995 - July 2001
Skills
ITIL, Vendor Management, Process Improvement, IT Service Management, Telephony, Telecommunications, Strategy, Wireless, Data Center, Management, Access, Leadership, Customer Service, Integration, Call Centers, Auditing, SDLC, Disaster Recovery, Software Documentation, Troubleshooting, Business Process..., Cross-functional Team..., Solution Selling, Program Management, Project Management, Team Leadership, Business Analysis, Visio, Business Process
Education
Iowa State University
B.S., Business Adminstration
Frontier Communications July 2010 - Present
Verizon Communications January 2000 - June 2010
Deflecto Corporation September 1980 - September 1988
WHYT Radio January 1974 - January 1976
American United Life February 1965 - July 1966
Skills
H R Specialist, Customer Service Supv., Customer Service, T1, Billing, Troubleshooting, Attendance Specialist, Payroll, Team Building, Data Entry, Management, Leadership, Office Management, Marketing, Sales, Policy, Human Resources, Invoicing, Accounts Payable, Customer Satisfaction, Telecommunications, Call Centers
Education
Indiana Wesleyan University 2001 — 2003
Associate Degree, Business Management
Indiana School of Automation 1964 — 1965
Certificate of Completion, Machine Accounting
Verizon August 2014 - Present
Verizon December 2011 - Present
Frontier Communications July 2010 - December 2012
Skills
Wireless, VoIP, Integration, Telecommunications, IP, COBOL, DB2, JCL, Network Design, SQL, Software Project..., Process Improvement, Requirements Analysis, Visio
Education
Indiana University Bloomington 1990 — 1993
Bachelor's Degree, Business Administration and Management, General
Frontier Communications 2014 - Present
Mary Kay Inc. September 2011 - March 2014
Comcast Cablevision 1983 - 2011
Skills
Team Leadership, Leadership Development, Customer Experience, Call Centers, Project Management, Customer Service, Quality Management, Continuous Improvement, Budget Process, Financial Analysis, Communication, Problem Solving, Sales Management, Retention Management, Technical Support, Billing Process, Strategic Planning
Education
Indiana Wesleyan University 2004 — 2008
Bachelor of Science (B.S.), Management
Frontier Communications July 1985 - Present
Frontier Communications 1998 - 2006
Frontier Communications 1985 - 1998
Skills
T1, Telecommunications, Telephony, VoIP, MPLS, Network Design, DSL, Switches, Wireless, Troubleshooting, IP, Ethernet, Broadband, Call Centers, Optical Fiber, Fiber Optics, Networking, DWDM, Metro Ethernet, Routers, Computer Network..., SDH, LAN-WAN, WAN, Managed Services, SIP Trunking, TDM, ATM networks, Co-location, Frame Relay, Unified Communications, SIP, Network Engineering, Internet Services, Cabling, ATM Networks
Education
Inver Hills Community College 1982 — 1985
Associate of Science (AS), Business, Management, Marketing, and Related Support Services
Cannon Falls High School
Buck Consultants at Xerox February 2015 - Present
Frontier Communications May 2014 - February 2015
Frontier Communications July 2013 - December 2013
Army National Guard September 2009 - December 2012
Army National Guard February 2012 - October 2012
UPS Supply Chain Solutions April 2010 - August 2010
Precision Utilities Group April 2009 - August 2009
United States Marine Corps April 2004 - April 2008
Skills
Leadership, Transformational..., Leading Diverse Teams, Dispatching, Microsoft Excel, Microsoft Word, PowerPoint, Access, Presentation Design, Data Analysis, Interpersonal..., Group Work, EOQ, Accounting, Management, Training, Critical Thinking, Customer Service
Education
Indiana University-Purdue University at Fort Wayne 2009 — 2014
Bachelor of Science (B.S.), Business Administration and Management, 3.36/4.0
Indiana University-Purdue University at Fort Wayne 2009 — 2012
Associate of Science (A.S.), Business Administration, Management and Operations, 3.36/4.0 G.P.A.
Frontier Communications
Skills
SDLC, Systems Analysis, Provisioning, Telecommunications
Education
University of Phoenix
MBA, Technology Management
Indiana Wesleyan University
Indiana Wesleyan University
Metronet January 2015 - Present
Metronet January 2013 - Present
Earthlink Business January 2012 - May 2012
Frontier Communications April 2010 - June 2011
Verizon January 2007 - July 2010
Verizon October 2004 - January 2007
Verizon May 2002 - October 2004
Skills
VoIP, Virtualization, PRI, Access, Cloud Computing, Customer Satisfaction, Managed Services, MPLS, Unified Communications, Solution Selling, Sales Engineering, Data Center, Co-location, Telecommunications, WAN, Telephony, IP, Network Design, Account Management, Pre-sales, T1, Security, Call Centers, Frame Relay, SIP, Direct Sales, Networking, Selling, Ethernet, SIP Trunking, Avaya, Strategy, DSL, Cross-functional Team..., LAN-WAN, Sales Operations, Optical Fiber, Hosted Services, Professional Services, Salesforce.com, Channel Partners, Broadband, Metro Ethernet, Cisco Technologies, Video Conferencing, Fiber Optics, Cabling, Network Architecture, TDM, Internet Services
Education
Indiana University Kokomo 2004 — 2008
MBA, Business Administration
Frontier Communications April 2012 - Present
Specialized Transportation, Inc. January 2005 - May 2009
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Invoicing, Customer Service, Accounts Receivable, Call Centers, Account Reconciliation, Accounts Payable, Outlook, Customer Satisfaction, Accounting, Payroll, Account Management, Spreadsheets, Customer Retention, Customer Experience
Education
International Business College 1997 — 1998
Diploma, General Office Occupations and Clerical Services
Churubusco High School 1992 — 1996
High School, General Studies
Jamberry Nails August 2014 - Present
Virido LLC April 2013 - May 2015
Frontier Communications December 2011 - March 2013
Skills
Solution Selling, Direct Sales, Call Centers, Telecommunications, Account Management, VoIP, Managed Services, Sales Management, Customer Retention, Sales, Sales Operations, Customer Satisfaction, Salesforce.com, Telephony, New Business Development, Sales Process, Team Leadership, IP, Customer Experience, CRM, GUI, Quality Assurance, Escalation Resolution, Team Management, Channel Partners
Education
Inver Hills Community College
Contemporary Business, Junior
Weston High School
Frontier Communications July 2014 - Present
Hilton April 2007 - July 2014
Hilton Garden Inn/Homewood Suites September 2011 - February 2012
Texas Roadhouse 2004 - 2007
Skills
Hospitality, Customer Service, Guest Service Management, Hotel Administration, OnQ, OnQ R&I, Customer Satisfaction, Hospitality Industry, Front Office, Hospitality Management, Microsoft Office, Hotel Management, Microsoft Word, Food Service
Education
International Business College 2004 — 2007
Bachelor of Science Degree, Travel and Hospitality
Frontier Communications September 2000 - Present
Skills
Telecommunications, VoIP, Integration, Wireless, Vendor Management, IP, Management, Project Management
Education
Indiana Wesleyan - Fort wayne 2001 — 2003
Bachelor's degree, Business Information Systems
Indiana University—Purdue University Fort Wayne 1996 — 1999
Associate's degree, Criminal Justice
Comcast Business July 2015 - Present
Metronet December 2013 - July 2015
Frontier Communications January 2012 - November 2013
Frontier Communications July 2010 - December 2011
Verizon August 2008 - July 2010
Port Services 2005 - 2008
Skills
Telecommunications, T1, DS3, CPE, Wireless, Telecommunications..., DSL, Metro Ethernet, Avaya IP Telephony, VDSL2, Telephony, Co-location, VoIP, Ethernet, Broadband, Networking, LAN-WAN, Unified Communications, Avaya, Call Centers, Hosted Services, Internet Services, MPLS, Managed Services, Optical Fiber, PRI, SIP Trunking, Video Games, WAN, IP, Network Design, SIP, Sales Engineering, Solution Selling, TDM, Cisco Technologies, Avaya Technologies
Education
Indiana University Bloomington 2001 — 2005
Bachelor of Arts (BA), Telecommunications Management
Thousand Oaks High School
Shapiro & Zielke, LLP September 2012 - Present
Gordmans August 2011 - August 2012
Leaps and Bounds March 2011 - August 2011
Gracelyn Group March 2010 - March 2011
Frontier Communications June 2008 - September 2009
Minnesota Valley YMCA October 2005 - June 2008
Skills
Cashiering, Visual Merchandising, Merchandising, Loss Prevention, Retail, Microsoft Word, Customer Service, Westlaw, Legal Research Skills, Outlook, Data Entry, Research
Education
Inver Hills Community College 2010 — 2013
Associate of Arts (AA)
Inver Hills Community College 2010 — 2013
Associate of Science (AS), Paralegal Studies
Apple Valley High School 2003 — 2007
Diploma
Matthew R. Clark, Jr., Esq. April 2012 - Present
Frontier Communications July 2010 - December 2010
Verizon May 2008 - June 2010
Verizon / Bell Atlantic / NYNEX September 1996 - August 2007
NYNEX October 1995 - August 1996
NYNEX May 1995 - September 1995
NYNEX November 1987 - April 1995
NYNEX / New York Telephone December 1979 - October 1987
Skills
Entrepreneurship, P&L Management, Selling, Direct Sales, Solution Selling, Sales Operations, SaaS, Management, Product Marketing, Quality Assurance, Divestitures, Business Process..., Contract Negotiation, Telecommunications, Leadership, Performance Metrics, Corporate Governance, Project Management, Legal Compliance, Enterprise Software, Integration, Sales, Strategy, Cross-functional Team..., Vendor Management, Program Management, Team Leadership, Training, Process Improvement, Analysis
Education
Pace University School of Law 1998 — 2002
Juris Doctor, Law
Iona College 1978 — 1985
Bachelor of Arts
Albertus Magnus 1974 — 1978
Regents Diploma
Frontier Communications February 2015 - Present
Frontier Communications March 2015 - June 2015
Avaya July 2013 - June 2014
AOTMP February 2013 - May 2013
TLS.net, Inc. June 2011 - November 2011
PAETEC February 2010 - June 2011
Qwest Communications May 2008 - November 2009
Verizon August 1999 - May 2008
General Electric January 1997 - August 1998
GE Motors and Industrial Systems 1996 - 1998
Skills
Managed Services, VoIP, Solution Selling, Cisco Technologies, Sales Engineering, Telecommunications, Telephony, Pre-sales, Virtualization, Co-location, Integration, Direct Sales, Enterprise Software, SIP Trunking, VMware, Networking, Data Center, SIP, T1, Unified Communications, Call Centers, MPLS, Cloud Computing, Disaster Recovery, CRM, SaaS, Project Management, Firewalls, IP, Sales Process, Network Design, Professional Services
Education
Indiana Wesleyan University 2005 — 2007
Master of Science in Management, Business Management
Purdue University Calumet 1993 — 1999
B.S. Electrical Engineering, Engineering
Frontier Communications September 1994 - Present
Skills
Telecommunications, Wireless, Telephony, Broadband, MPLS, Vendor Management, VoIP, Managed Services, WAN, Call Center, Cloud Computing, Ethernet, Unified Communications, Product Management, IP, Cisco Technologies, Computer Network..., DSL, Data Center, Fiber Optics, Integration, LAN-WAN, Network Design, Network Engineering, Optical Fiber, T1, Call Centers, Program Management, Process Improvement, Cross-functional Team..., Project Management, SDLC, Business Analysis
Education
Indiana Wesleyan University
Bachelor, Business Management
Cintas May 2013 - Present
Frontier Communications May 2011 - December 2012
Ampacet August 2010 - January 2011
AT&T November 2003 - November 2009
2005- 2006 Depth Productions Inc January 2005 - January 2006
Homey's Que and Grill (Fairrow Inc.) January 1999 - January 2006
Pfizer May 2002 - September 2002
Skills
Salesforce.com, Inventory Management, Customer Service, Training, Sales, Management, Sales Operations, Microsoft Office, Budgets, Marketing, Marketing Strategy, Strategy, CRM, Team Building, Forecasting, Customer Satisfaction, Event Planning, Social Media Marketing, Networking, Analysis, Leadership, Microsoft Word, Human Resources, Account Management, Strategic Planning, Public Speaking, Contract Negotiation, PowerPoint, Microsoft Excel, B2B, Direct Sales, Product Development, Logistics, Cold Calling, Teamwork, Sales Process, Data Entry, Proposal Writing, Retail, Sales Management, Customer Retention, Merchandising, New Business Development
Education
Indiana University Bloomington 2000 — 2005
Frontier Communications 2014 - Present
ITT Technical Institute December 2013 - July 2014
U.S. Cellular August 2007 - May 2013
U.S. Cellular July 2006 - August 2007
U.S. Cellular August 2004 - July 2006
U.S. Cellular January 2004 - August 2004
Skills
Customer Service, Budgeting, Coaching, Employee Relations, Customer Satisfaction, Research, Dispute Resolution, Needs Analysis, Benefits Administration, Payroll, Accounts Payable, Accounts Receivable, Money Handling, HR Policies, Policy, Policy Analysis, Ten Key, Microsoft Office, Excel, Microsoft Money, Peachtree, Turbo Tax, Outlook, Blackboard, Root Cause Analysis, Microsoft Excel, Budgets, Accounting, Wireless, Sales, Team Building, Quotas, Retail, Customer Retention, Cold Calling, Cellular Communications, Customer Experience, Human Resources, Onboarding, Time Management, Recruiting, Training, Hiring, College Recruiting, Interviews, Employee Training, Talent Acquisition, Organizational..., Direct Sales, Inventory Management
Education
Indiana Wesleyan University 2011 — 2013
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
Indiana Wesleyan University 2006 — 2010
Bachelors Degree Science Management, Business Management, 3.8
University of Phoenix 2006 — 2008
Associate Business Administration, Business
Comcast Business September 2013 - Present
Frontier Communications November 2010 - Present
Leaders in Telecommunications Sales Account Management in the Greater Indiana Area 2013 - Present
Verizon Business February 2006 - July 2009
Verizon December 2003 - February 2006
Verizon/GTE December 1997 - December 2003
Skills
Telecommunications, Unified Communications, VoIP, Telephony, Program Management, Managed Services, Cloud Computing, Solution Selling, Product Management, Cisco Technologies, Optical Fiber, Enterprise Software, Management, Sales, Networking, IP, Call Centers, Sales Operations, Software Documentation, Team Leadership, SDLC, Wireless, Project Management, Business Intelligence, Sales Engineering, WAN, Leadership, MPLS, Vendor Management, Direct Sales, Ethernet, Troubleshooting, Video Conferencing
Education
Indiana University—Purdue University Fort Wayne 1981 — 1982
Business Management
High School 1975 — 1980
Frontier Communications May 2010 - Present
TEKsystems May 2008 - December 2009
Hoosier Park June 2005 - May 2008
Skills
Telecommunications, Sales Management, VoIP, IP, Project Management, Account Management, Salesforce.com, Windows, Microsoft Office, New Media, Metro Ethernet, FTTP, FiOS, SIP Trunking, Avaya, CPE, DSL, HSI, F-Secure, WiFi, Fiber Optics, Unified Communications, Telephony, Managed Services, Optical Fiber, MPLS, T1, Ethernet, Co-location, Networking, Video Conferencing, Call Centers, Direct Sales, PRI, WAN, DocuSign, VDSL, ADSL, Mitel 3300, Avaya IP Telephony, Wireless, SIP, LAN-WAN, Customer Retention, Solution Selling, Frame Relay, Sales Operations, Network Design, Long Distance
Education
Indiana University—Purdue University Fort Wayne 1999 — 2004
B.A., Mass Media & Telecommunications
Columbia City High School 1995 — 1999
Minnesota Judicial Branch May 2015 - Present
The Hartford February 2012 - July 2014
The Hartford May 2010 - February 2012
The Hartford February 2009 - May 2010
The Hartford July 2006 - February 2009
Frontier Communications May 2004 - September 2006
Unisys 1999 - 2004
Skills
Federal & State..., Leave of Absence..., Employee Benefits, Process Improvement, Team Leadership, Insurance, Change Management, Vendor Management, Project Management, Operations Management, Requirements Gathering, Business Requirements, Business Analysis, Requirements Analysis, Financial Services, Business Process..., Business Process, User Acceptance Testing, Business Intelligence, Program Implementation, Employee Relations, Time Management, Team Building, Teamwork, Leadership, Management
Education
Inver Hills Community College 2014 — 2015
Certfication Training, Human Resources Professional, A
Normandale Community College 2002 — 2006
Associate of Arts (AA), Spanish and Iberian Studies
Eagan High School 1993 — 1997
High School
Rasmussen College 2015 — 2016
Bachelor’s Degree, Business Administration and Management, General
Carousel Industries December 2011 - Present
CNC Microtech January 2010 - November 2011
CNC Microtech June 2007 - 2010
MAC Source Communications July 2003 - June 2007
Expanets North America January 2000 - July 2003
Lucent Technologies October 1997 - December 2000
Frontier Communications 1995 - 1997
Skills
Solution Selling, Telecommunications, SaaS, Managed Services, Wireless, Unified Communications, Sales Management, Strategic Partnerships, Sales, Selling, Call Center, Enterprise Software, New Business Development, Direct Sales, Channel, Salesforce.com, Co-location, Cloud Computing, Key Account Management, Virtualization, Channel Partners, Video Conferencing, Team Leadership, Sales Enablement, Avaya, Mobile Devices, Disaster Recovery, Account Management, Business Development, Call Centers, Professional Services, Sales Process, Security, Telephony, VoIP, Networking, MPLS, Lead Generation, Avaya Technologies
Education
Ithaca College 1989 — 1993
BS, History/Sports Mgt/Physical education
Fairport High School
Frontier Communications April 2005 - Present
Verizon April 2005 - March 2008
Verizon Telecommunications 2005 - 2008
Education
Indiana Wesleyan University 2008 — 2010
Bachelors, Business Management
Indiana Wesleyan University 2006 — 2008
Associates, Science in Business
Frontier Communications May 2014 - Present
WANE-TV April 2011 - Present
Raytheon Network Centric Systems August 2010 - February 2011
Midwest Tool & Die March 2008 - April 2009
Fort Wayne Newspapers October 2007 - March 2008
Robert Bosch February 2000 - October 2007
Skills
Windows Server 2003, System Administration, Network Administration, VMware, XP, SQL, Programming, Windows Server 2008, Windows 7, PostgreSQL, MySQL, Scripting, MS Office Suite, Red Hat Linux, Ubuntu, Solaris, AIX, Unix, VB.NET, VBScript, Powershell, Visual Studio, PHP, IIS, Apache, Cisco, Routers, Switches, Wireless Networking, TCP/IP, DNS, DHCP, VPN, Active Directory, HTML, ASP.NET, Allen Bradley, Windows Server, Cisco Technologies, Operating Systems, Linux, Windows, Networking, Technical Support, Hardware
Education
Indiana Wesleyan University 1999 — 2002
Bachelor of Science, Business Information Systems, GPA 3.89
Ivy Tech Community College 1993 — 1996
Associate Of Applied Science, Computer Information Systems, GPA 3.24
Huntington North High School 1978 — 1981
High School Diploma, Business
HighBeam Research January 2008 - June 2011
HighBeam Research January 2006 - January 2008
HighBeam Research 2003 - 2006
Exactis.com - 24/7 Media 2000 - 2001
Kraft Foods 2000 - 2000
Frontier Communications 1994 - 1998
Skills
Pricing Strategy, giving endorsements, Startup Marketing, Product leadership, Multivariate, A/B..., Product Requirements, Subscription Marketing, SEO, Product Launch, Product Strategy, Product positioning, Team Leadership, Lead Generation, E-commerce, Subscriptions, Web Marketing, Product Management, A/B testing, SEM, Customer Acquisition, receiving endorsements, Internet Marketing, Leadership, Product Marketing, User Experience, Start-ups, Positioning, Online Advertising, Conversion Optimization, Online Marketing, Strategy, Marketing Strategy
Education
Indiana University 1998 — 2000
MBA, Marketing
University of Colorado 1989 — 1993
BS, Finance
Wells Fargo Home Mortgage 2013 - 2015
Qwest Business 2011 - 2012
Integra 2011 - 2011
TDS 2010 - 2010
Frontier Communications 2007 - 2009
TRUE MEASURE, INC 1999 - 2008
MINNESOTA DEPARTMENT OF PUBLIC SERVICE 1991 - 2001
MINNESOTA NATIONAL GUARD 1990 - 1992
UNITED STATES MARINE CORPS, Rank E-4 Corporal 1986 - 1990
Skills
T1, Ethernet, Sales, Project Management, Operations Management, Marketing, Budgets, Contract Management, Change Management, Microsoft Excel, PowerPoint, Human Resources, Government, Microsoft Word, CCNA, Telecommunications, Solution Selling, VoIP, Managed Services, Account Management, Strategic Planning, Management, Training, Unified Communications, Direct Sales, Sales Operations, Wireless, Telephony, Salesforce.com, Sales Management
Education
University of St. Thomas
Certified Professional Project Management (CPPM) Program, Project Management
Inver Hills Community College 2001 — 2003
Associate of Applied Science, Computer Data & Networking, 3.74
Lincoln Financial Group February 2014 - Present
Lincoln Financial Group January 2012 - January 2014
Frontier Communications June 2010 - March 2011
Verizon January 2008 - June 2010
Skills
Management, Leadership, Call Centers, Business Process, Finance, Sales, Continuous Improvement, Training & Development
Education
Indiana University-Purdue University Fort Wayne (IPFW)
Criminal Justice/Law Enforcement Administration
Frontier Communications April 2010 - Present
Verizon Business 2002 - 2010
IKON Office Solutions 2001 - 2002
Sentry Insurance 1999 - 2001
Allen County Family Relations Division 1992 - 1998
Skills
Solution Selling, Account Management, Direct Sales, Salesforce.com, Cold Calling, Managed Services, Telecommunications, Sales Management, Sales Process, Unified Communications, Sales, New Business Development, Sales Presentations, B2B, Sales Operations, VoIP, Co-location, Lead Generation, Cisco Technologies, Strategic Partnerships, Sales Force Development, SIP Trunking, Telephony, Call Center, Business Development, CPE, MPLS, Contract Negotiation, Selling, Customer Retention, Channel Partners, Enterprise Software, Customer Satisfaction, Professional Services, Training, Networking, Security, Call Centers, WAN, Data Center, Avaya, CRM, T1, Ethernet, Management, Product Marketing, Vendor Management, Hosted Services, Customer Experience, SIP
Education
Indiana University Bloomington 1987 — 1991
Bachelor of Arts, Political Science, Criminal Justice
Frontier Communications June 1999 - Present
Verizon 2004 - 2010
Skills
Telephony, Call Center, VoIP, MPLS, Telecommunications, Ethernet, SIP Trunking, Unified Communications, SIP, Broadband, Customer Retention, Video Conferencing, Call Centers, Avaya, Managed Services, Network Design, Sales Process, DSL, Hosted Services, Wireless, WAN, Cabling, Salesforce.com, Direct Sales, LAN-WAN, Data Center, IP, Cloud Computing, Co-location, Routers, Wireless Networking, Cisco Technologies, T1, Selling, Solution Selling, CPE, Fiber Optics, Switches, Networking, Product Management, Frame Relay, Troubleshooting, Customer Satisfaction, Customer Experience, Account Management, Network Engineering, Professional Services, Sales
Education
Indiana University Bloomington
24 Seven Inc. April 2015 - Present
East Coast Saloon Inc September 2007 - Present
Forrest Solutions Group December 2014 - April 2015
Forrest Solutions Group August 2013 - December 2014
eBoxed June 2012 - August 2013
Iona College August 2009 - June 2012
Frontier Communications May 2008 - August 2009
Iona College September 2005 - May 2009
Skills
Social Media, Social Media Marketing, Facebook, Foursquare, Twitter, YouTube, Mac, Pc Software, Outlook Express, Microsoft Office, PowerPoint, picture manager, Photoshop, picasa, Paint Shop Pro, HTML, PeopleSoft, Wordpress, CMS, Picasa, WordPress, Google Analytics, Blogging, Online Marketing, SEO, Marketing, Management, Email Marketing, Social Networking, Corporate Communications, Time Management, Strategy, Web Design, Recruiting, Interviews, Sales, CRM, Advertising, Press Releases, Online Advertising, Digital Marketing, Customer Service, Microsoft Excel, Microsoft Word, Event Planning, Training, Leadership, Public Speaking, Public Relations, Business Development
Education
Iona College 2010 — 2013
Masters in Business, Concentration in Marketing with a certificate in Risk Management
Iona College 2005 — 2009
Bachelors of Arts and Science, Advertising with a focus in Psychology
Frontier Communications ENGR, NETWORK CIRCUIT DESIGN, SRFrontier CommunicationsOctober 1988 - Present
Skills
Circuit Design, Telecommunications, Wireless, IP, Integration
Education
International Business College 1981 — 1982
Associate's degree, Accounting, A
Frontier Communications March 2015 - Present
Frontier Communications February 2014 - March 2015
Frontier Communications May 2012 - February 2014
Frontier Communications May 2010 - March 2012
Indiana University Purdue University - Fort Wayne January 2006 - June 2007
Skills
Microsoft Office, Adobe Creative Suite, VBA, Microsoft Excel, Leadership, Customer Service, Management, Time Management, C++, Java, HTML + CSS, Audio/Visual Hardware..., Process Improvement, Process Efficiency, Phone and Internet..., Telecommunication..., Self Management, Email, Python, SQL, Linux, Telecommunications, Computer Network..., Software Installation
Education
Oregon State University 2014 — 2016
Bachelor of Science (B.S.), Computer Science, 3.66 GPA
Indiana University-Purdue University at Fort Wayne 2004 — 2009
Bachelor of Arts, General Studies, 3.23 GPA
Indiana University-Purdue University at Fort Wayne 2002 — 2009
Minor, Media Production, Fine Art
Central Noble High School 1998 — 2002
Academic Honors Diploma, Valedictorian
Ann's Place, Inc April 2014 - Present
IBM April 2006 - March 2014
Frontier Communications October 1994 - August 2005
Climax Metals Company April 1984 - December 1993
Skills
Finance, Business Analysis, Financial Reporting, Financial Accounting, Internal Controls, Accounting, Business Process, Business Process..., Process Improvement, Managerial Finance, Financial Analysis, Mergers and Divestitures, Forecasting, Variance Analysis, Consolidation, Internal Audit, ERP, Auditing, SAP, Sarbanes-Oxley Act, Hyperion Enterprise, Financial Audits, Certtified Public..., IT Systems, Controls, Hyperion
Education
Iona College 1975 — 1979
BBA, Accounting
Iona College 1975 — 1979
BBA, Accounting
Frontier Communications May 2015 - Present
Spherion October 2014 - May 2015
Centier Bank August 2013 - October 2014
Centier Bank April 2013 - October 2014
Junior Achievement of Northern Indiana 2013 - 2014
Skills
Customer Service, Friendly Personality, Motivation, Personify, Dependable Team Player, Team-oriented, Goal-driven leader, Lines Of Credit, Goal Oriented, Teamwork, Banking, Loans, Time Management, Customer Retention, Telephone Skills, Leadership, Team Building, Training, Coaching, Microsoft Office, Sales, Recruiting, Temporary Placement, Employee Relations, Interviews, Management, Talent Acquisition, Hiring, Human Resources, Performance Management, Applicant Tracking..., Social Media
Education
Indiana University—Purdue University Fort Wayne 2010 — 2015
Bachelor's degree, Organizational Leadership with a concentration in Human Resource Management
Carroll High School 2006 — 2010
HS Diploma
FXI April 2014 - Present
Wright and Lerch September 2013 - April 2014
Frontier Communications May 2013 - September 2013
KB Search Team February 2013 - April 2013
Ace Recycling December 2012 - March 2013
Pine Valley Country Club June 2009 - September 2012
Skills
Recruiting, Microsoft Office, Human Resources, Time Management, New Hire Orientations, Employee Relations, ADP Payroll, HR Policies, Teamwork, Sales, Team Leadership, Microsoft Word, Team Building, Onboarding, Talent Acquisition, Training
Education
Indiana University-Purdue University at Fort Wayne 2011 — 2014
Bachelor of Science (B.S.), Organizational Leadership
Ivy Tech Community College-Northeast 2009 — 2011
Associate of Science (A.S.), Business Administration and Management, General
American Bank June 2015 - Present
Frontier Communications April 2010 - September 2014
Priority Mortgage, Fort Wayne, IN October 2007 - December 2009
Countrywide Home Loans April 2005 - October 2007
Wells Fargo Bank April 2004 - April 2005
Fifth Third Bank January 2001 - January 2004
American General Finance January 1993 - January 2001
Skills
Negotiation, Direct Sales, Leadership, Management, Forecasting, Insurance, Business Development, Strategic Financial..., Underwriting, Business Analysis, Entrepreneurship, Marketing Strategy, Data Analysis, Customer Satisfaction, Microsoft Office, Corporate Communications, Customer Retention, Process Improvement, Project Management, Sales Operations, B2B, Business Planning, Business Strategy, Call Centers, Lead Generation, Operations Management, Project Planning, Sales Presentations, Sales Process, Salesforce.com, Selling, Mortgage Banking, Financial Analysis, CRM, Change Management, Competitive Analysis, Cross-functional Team..., Income Statement, Inventory Management, Management Consulting, Microsoft Excel, Pricing, Product Management, Risk Management, Sales
Education
Indiana University-Purdue University at Fort Wayne 2012 — 2013
Master of Business Administration (MBA)
Purdue University 1986 — 1990
BS, Management
Frontier Communications July 2010 - Present
Verizon Business September 2001 - July 2010
GTE January 1993 - September 2001
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, HTML, Team Building, Leadership, Negotiation, Ethernet, Telephony, Management, Team Leadership, Telecommunications, Sales, Project Management, Call Centers, WAN, Networking, CRM, Managed Services, Customer Retention, Enterprise Software, Product Management, LAN-WAN, Unified Communications, Customer Satisfaction, Avaya, Account Management, Salesforce.com, Broadband, MPLS, Solution Selling
Education
Indiana Wesleyan University 2004 — 2008
Bachelors, Business Management, 3.9
Indiana Wesleyan University 2001 — 2003
Associate's degree, Small Business Administration/Management
Frontier Communications October 1998 - Present
GTE/Verizon October 1998 - January 2005
Lincoln Financial Group August 1985 - April 1994
Skills
Telecommunications, Telephony, Troubleshooting, Customer Satisfaction, Wireless, Broadband, Customer Service, Fiber Optics, T1, Operations Management, Computer Network..., IP, Process Improvement, Team Leadership, Ethernet, Customer Experience, Customer Retention, Vendor Management, Team Building, Management
Education
Elmhurst High School 1982 — 1986
General Studies
Indiana University-Purdue University Fort Wayne (IPFW)
Home Services Of America September 2015 - Present
Plus Relocation Services September 2014 - Present
Plus Relocation Services March 2015 - September 2015
Spasso May 2014 - March 2015
University of Minnesota September 2012 - July 2014
Wild Boar Bar and Grill February 2013 - May 2014
Waste Management, Inc. July 2010 - August 2012
Frontier Communications June 2006 - June 2010
Viking Collection Services October 2004 - May 2006
Skills
Account Management, Team Management, Contract Negotiation, Customer Service, Training, Sales, Sales Process, Sales Management, Customer Retention, Salesforce.com, Team Building, Coaching, Direct Sales, Teamwork, Customer Satisfaction, Leadership, Time Management, Management, Sales Operations, Contract Management, Team Leadership, Microsoft Office, Microsoft Excel, Social Networking, Data Entry, Social Media, PowerPoint, Microsoft Word, Cold Calling, Call Center
Education
University of Minnesota-Twin Cities 2012 — 2014
Bachelor of Arts (B.A.), Psychology
Inver Hills Community College 2010 — 2012
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
Frontier Communications
Skills
Telecommunications, Network Design, Process Improvement, Project Planning, Program Management, Call Center, Vendor Management, Broadband, Troubleshooting, Integration, Cross-functional Team..., Project Management, Wireless, Fiber Optics, Telephony
Education
Indiana University-Purdue University at Fort Wayne
Associate's degree, Business Administration
Indiana University-Purdue University at Fort Wayne
Bachelor's degree, Accounting
X-Rite April 2013 - Present
Frontier Communications July 2010 - March 2013
Verizon February 2006 - June 2010
Verizon October 2000 - February 2006
Verizon May 1999 - October 2000
NBD Bank January 1999 - April 1999
GTE May 1998 - January 1999
Merrill Lynch August 1997 - December 1997
Skills
Financial Analysis, Expense Management, Expense Reports, Accounts Payable, Invoice Processing, Invoice Finance, Capital Budgeting, Purchase Orders, Forecasting, Essbase, PeopleSoft Financial, Infinium, CATS, CMS, Accruals, Financial Accounting, Business Analysis, Variance Analysis, Telecommunications..., Preparation of Business..., Aging Reports, Vendor Relationships, Vendor Management, MS Excel Pivot Tables, Microsoft Excel, Microsoft Word, PowerPoint, SharePoint, SAP, General Ledger, Telecommunications, Financial Reporting, Leadership, Strategic Financial..., Accounting, Analysis, Financial Modeling, Project Planning, Financial Planning
Education
Indiana University-Purdue University at Fort Wayne 1994 — 1999
Bachelor of Science (BS), Finance, General
Indiana University-Purdue University Fort Wayne (IPFW) 1994 — 1999
Associate's Degree, Psychology
Huntington North High School
Frontier Communications 2005 - Present
Skills
Customer Service, Call Centers, Management, Customer Satisfaction, Hospitality Industry, Hospitality, Team Building, Revenue Analysis, Food & Beverage, Leadership, Microsoft Office, Budgets, Human Resources, Account Management, Accounts Receivable
Education
Indiana Wesleyan University 2011 — 2012
Master of Science (M.S.), Human Resources Management/Personnel Administration, General
Indiana Wesleyan University 2008 — 2010
Bachelor of Science (B.S.), Human Services, General
Johnson & Johnson Health Care Systems Inc. September 2012 - Present
Frontier Communications November 1997 - March 2012
Frontier Communications May 2009 - July 2010
Verizon November 2005 - May 2009
Verizon August 2002 - November 2005
Skills
Network Operations, Telecommunications..., Fiber Optics, Project Delivery, Analytical Approach, Staff Supervision, Construction Supervision, Telecommunications, Computer Network..., Analytical Skills, Managed Services, IP, T1, DSL, Telephony, Vendor Management, Ethernet, VoIP, MPLS, Construction, ATM networks, Optical Fiber, Wireless, Broadband, Unified Communications, Cabling, Call Centers, Network Design, Frame Relay, LAN-WAN, Telecommunications..., Troubleshooting, Network Engineering, Provisioning, WAN, Management, Team Management, Operations Management
Education
Indiana Wesleyan University 2004 — 2005
M.S., Management
Indiana Wesleyan University 2002 — 2003
B.S., Business Information Systems
Frontier Communications
Education
Indiana University-Purdue University Fort Wayne (IPFW)
A.A.S., Computer Technology/Computer Systems Technology
Frontier Communications August 2012 - Present
AT&T Collabera January 2012 - August 2012
Southlake Focus Group July 2011 - December 2011
Reising Contracting October 2010 - June 2011
McKinley Marketing Partners (Verizon / Frontier Communications) 2009 - 2010
Verizon 2008 - 2008
Verizon 1999 - 2008
Verizon 1997 - 1998
Verizon 1994 - 1997
Skills
Process Improvement, Contract Management, Revenue Management, Financial Analysis, Collocation, E911, Program Management, SS7, Telecommunications, Compliance, Contract Development, Data Modeling, Colocation, DSL, Pricing, Interconnection, Product Management, Forecasting, Excel, Tariffs, Telecommunications..., Collaborative, Certified Project...
Education
Iowa State University
Bachelor of Science (BS), Agricultural Business
The University of Dallas
Master of Business Administration (MBA), Telecommunications Management
Frontier Communications October 2015 - Present
Southwest Communications - Telecom April 2014 - November 2014
Southwest Communications - Telecom January 2012 - April 2014
Cinergy MetroNet - New Castle April 2009 - January 2012
Indiana Wesleyan University February 2008 - March 2010
Affordable Mobile Notary February 2002 - May 2006
Skills
Market Planning, Direct Marketing, Salesforce.com, Contract Negotiation, Customer Retention, Sales Process, Negotiation, Marketing Strategy, Direct Sales, Sales, Social Media, Account Management, Cold Calling, Strategic Partnerships, CRM, Marketing, Sales Management, Sales Presentations, Customer Satisfaction, Selling, Customer Service, Lead Generation, Sales Operations, Solution Selling, New Business Development, B2B, Call Centers, Training, Team Building, Managed Services, Team Leadership, Telecommunications, Leadership, Product Marketing, Networking, SaaS, Management, Wireless, Business Development, Cross-functional Team..., Strategy, Competitive Analysis, Marketing Communications, Start-ups, Telephony, Customer Experience, Channel Partners, VoIP, Strategic Planning, Unified Communications
Education
Indiana Wesleyan University 2008 — 2010
MBA, Management / Marketing
Indiana University 1990 — 1994
BS, Marketing
Boston Management March 2013 - Present
Verizon May 1986 - February 2013
Frontier Communications June 2010 - January 2013
Skills
Specialist, Bill...
Education
Indiana Wesleyan University 2000 — 2002
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Northwest State Community College 1983 — 1985
Associate's degree, Business Administration and Management, General
Frontier Communications April 2013 - Present
Meijer November 2011 - April 2012
Fort Wayne Children's Zoo February 2011 - September 2011
Skills
Customer Service, Customer Retention, Customer Satisfaction, Customer Experience, Data Entry, Microsoft Word, Microsoft Excel, Microsoft Office, Adobe Creative Suite, Proficient Typing Skills, Call Centers, Computer Hardware, Windows 7, Windows Vista, Windows XP Pro, Communication, Client Rapport
Education
Indiana University-Purdue University Fort Wayne (IPFW) 2008 — 2009
Bachelor of Arts (BA), Graphic Design
Paul Harding High School 2004 — 2008
High School Diploma, Core 40
Frontier Communications August 2015 - Present
Frontier Communications April 2014 - Present
3Rivers Federal Credit Union October 2011 - April 2014
Frontier/Tekmark Global Solutions, LLC 2010 - 2011
Verizon 2008 - 2009
Verizon 2007 - 2008
Verizon 1999 - 2007
Skills
Telecommunications, Project Management, Management, Customer Service, Sales, Team Leadership, Leadership, Video, Engineering, Records Management, Process Improvement, Workflow Management, SharePoint, Visio, Microsoft Office, Microsoft Project, Vendor Relationship...
Education
University of Phoenix 2005 — 2010
Bachelor’s Degree, Business Administration, Management and Operations
Indiana University—Purdue University Fort Wayne 1988 — 1992
Criminal Justice and Corrections
Frontier Communications March 2011 - Present
Frontier Communications July 2010 - March 2011
Verizon December 2007 - August 2010
Verizon January 2005 - December 2007
Skills
Telecommunications, Telecommunications..., Program Management, Fiber Optics, Vendor Management, Process Improvement, Wireless, VoIP, Cross-functional Team..., Integration, Analysis, Testing, Troubleshooting, Computer Network..., IP, Management, Product Management, Software Documentation, Team Leadership, Networking, Project Management, Quality Assurance, Mobile Devices, FTTx
Education
Indiana University—Purdue University Fort Wayne 1994 — 2000
Optimum Lightpath September 1999 - Present
Frontier Communications February 1995 - September 1999
Qwest Communications 1998 - 1999
Skills
Wireless, Managed Services, Sales, MPLS, Telecommunications, Networking, Competitive Analysis, Unified Communications, Co-location, Cloud Computing, Solution Selling, VoIP
Education
Iona College 2002 — 2005
M.B.A., Finance
LIU Post 1992 — 1995
B.S., Marketing
University of Hartford 1989 — 1992
Liberal Arts
Frontier Communications April 2014 - Present
Frontier Communications June 2012 - April 2014
Ivy Tech Community College January 2011 - November 2013
CORA Health Services July 2009 - November 2010
CORA Health Services November 2003 - June 2009
United States Postal Service November 1996 - October 1999
Skills
Outlook, Data Entry, Troubleshooting, Microsoft Office, Microsoft Excel, Networking, Customer Service, Teamwork, Microsoft Word, Healthcare, Strategic Planning, Process Improvement, Leadership, Team Building, Accounts Receivable, Insurance, Project Planning, Process Scheduler, Time Management, Accounting, Software Documentation, COMP/TIA Network +..., Data Analysis, AS400 system, BMC Remedy, Putty, Autosys, Metasolv M6, Solorwinds, SharePoint Designer, IBM iSeries, Speech Analytics, Systems Analysis, Telecommunications, Unix, Disaster Recovery
Education
Ivy Tech Community College 2011 — 2013
Associates of Applied Science, Computer Information Technology
Indiana University Bloomington 1997 — 1998
Leo Jr Sr High School 1984 — 1993
Diploma, College Bound
Frontier Communications March 2015 - Present
Exelis November 2013 - June 2014
Lutheran Health Network November 2009 - February 2013
Centennial Wireless November 2007 - July 2009
Centennial Wireless February 2000 - November 2007
Centennial Wireless February 1998 - January 2000
Scott’s Foods October 1992 - May 1998
Skills
Wireless, Cellular Communications, Telecommunications, GSM, Customer Satisfaction, Mobile Devices, Team Leadership, Customer Retention, Retail, Customer Service, Product Management, Forecasting, Budgets, Inventory Management, Team Building, Product Marketing, Payroll, Kronos, Garnishments
Education
Indiana Wesleyan University 2011 — 2013
Bachelor's degree, Business Administration and Management, General
Indiana Wesleyan University 2009 — 2011
Associate of Science (A.S.), Accounting
Indiana University—Purdue University Fort Wayne 1996 — 1998
Homestead High School 1993 — 1996
Frontier Communications October 1987 - Present
Skills
Data Warehousing, Process Improvement, Business Analysis, Telecommunications, Brio Query, Integration, Financial Reporting, Access, Business Intelligence, User Acceptance Testing, Analysis, Vendor Management, Business Process, Business Process..., Visio, Databases
Education
Iona College 1981 — 1985
Navient April 2014 - Present
Frontier Communications July 2011 - March 2014
Verizon February 2005 - July 2011
Arrow Services Inc. February 2004 - August 2004
Weaver Popcorn Company, Inc. September 1989 - February 2004
Skills
Customer Service, Development Of Employees, Operations Management, Performance Management, Coaching, Process Improvement, Team Building, Team Leadership, Project Management, Employee Training, Call Centers, Recruiting, Inventory Management, Cross-functional Team..., Marketing Strategy, Strategic Planning, Training, Microsoft Excel, Sales, Marketing, Sales Management, Program Management, Leadership, Account Management, Product Development, Human Resources, Business Analysis, PowerPoint, Microsoft Office, Outlook, Telecommunications, Management, Change Management, B2B, Financial Reporting, Employee Benefits, Business Planning, Budgets, Microsoft Word, Continuous Improvement, Supply Chain Management, Business Development, New Business Development, Analysis, Negotiation, Team Management, Business Process..., Risk Management, Outsourcing
Education
Indiana Wesleyan University 2006 — 2007
Master's, Management
Indiana Wesleyan University 2002 — 2005
Bachelor's, Management
Frontier Communications July 2012 - Present
Siteworx April 2012 - July 2012
Instituto Tecnologico de Santo Domingo (INTEC) November 2010 - November 2011
SII September 2011 - October 2011
Orange Dominicana June 2010 - September 2011
NewTech SA September 2009 - June 2010
Rochester Institute of Technology September 2007 - September 2009
Verizon Business July 2005 - August 2007
Instituto Tecnológico de Santo Domingo January 2003 - May 2005
Skills
PHP, J2EE, Web Development, Web Services, Software Development, Software Engineering, C#, Java, JavaScript, Java Enterprise Edition, MySQL, Microsoft SQL Server, Software Design, Unix, UML, Spring, Git, OOP, ASP.NET, Scrum, Oracle, Web Applications, Tomcat, REST, Design Patterns, Agile Methodologies, SQL, Hibernate, Requirements Analysis, Testing, Programming, JSP, Eclipse, AJAX, Linux, .NET, Apache, XML, Subversion, Object Oriented Design, SDLC, Maven, Java EE
Education
Rochester Institute of Technology 2007 — 2009
MS, Information Technology
Instituto Tecnológico de Santo Domingo 2001 — 2005
BS, Systems Engineering
AMC Showplace Theater April 2007 - Present
Frontier Communications June 2012 - September 2012
Shop NBC May 2011 - August 2011
Skills
Security, Hardware, Software Installation, Computer Security, Information Technology, Help Desk Support, Computer Hardware, Windows 7, Switches, Networking, Routers, Windows XP, Windows
Education
Metropolitian State Univerisity 2010 — 2013
Bachelor's of Applied Science, Information Assurance
Inver Hills Community College 2007 — 2010
Associate of Applied Science, Network Technology and Security
VERSA Integrated Solutions, Inc. August 2014 - Present
Motivation & Accountability November 2012 - Present
SRA International July 2011 - August 2014
Accelerated Business Results December 2008 - July 2011
Tech 2000 April 2002 - October 2008
Global Crossing 1999 - 2002
Frontier Communications 1996 - 1999
Skills
Needs Analysis, E-Learning, Strategic Planning, Account Management, Customer Service, Training & Development, Training Delivery, Direct Sales, Inside Sales, Instructional Design, Instructor-led Training, Soft Skills, Leadership Development, Program Management, Event Management, Management Consulting, Sales Management, Sales Pipeline..., MS Project, Project Planning, Project Coordination, Social Media, Social Networking, Organizational..., New Business Development, Small Business..., Process Development, Change Management, Performance Management, Performance Consulting, Succession Planning, Workforce Development, Workshop Facilitation, Training Facilitation, Project Management, Leadership, Training, Business Development, Employee Training, Telecommunications, Management, Enterprise Software, Strategy, CRM, Consulting, Sales, Team Building
Education
Indiana University Bloomington 1992 — 1996
BA
McLean High School 1990 — 1992
Frontier Communications June 2011 - Present
AT&T 2010 - June 2011
Centennial Wireless 2005 - 2010
Time Services 2002 - 2005
Skills
Talent Acquisition, Recruiting, Onboarding, Technical Recruiting, Employee Relations, Customer Satisfaction, Document Management, New Hire Orientations, Sourcing, Management, Applicant Tracking..., Cold Calling, Customer Service, Team Building, Human Resources, Hiring, Interviews, Customer Retention, Vendor Management, College Recruiting, Training, Performance Management, Employee Training, Call Centers
Education
Indiana University-Purdue University at Fort Wayne 1996 — 2004
Bachelor of Science (B.S.)
Frontier Communications June 2010 - September 2011
Verizon Communications September 2000 - June 2010
Verizon Communications April 2004 - August 2005
Verizon Communications September 2000 - April 2004
Tennessee Valley Vipers Arena Football January 2000 - May 2000
Bob Baumhower's Wings Sports Grill March 1998 - May 2000
Skills
Call Volume Forecasting, Staffing and Budget..., Intelligent Call Routing, eWFM, Aspect ACD, Avaya CMS, Project Management
Education
Indiana Wesleyan University
Master of Science, Business Management
Indiana Wesleyan University
Bachelor of Science, Business Information Systems
University of Alabama
Bachelor of Arts, Foreign Languages; International Trade
On Assignment at a leading administrator 2013 - Present
Frontier Communications May 2011 - October 2013
SDS Electronics April 2009 - May 2011
JPMorgan April 2007 - March 2009
BNY Mellon April 2004 - March 2007
globeop 2002 - 2004
Wright Investors' Service April 1999 - June 2001
Alliance Capital Management May 1997 - March 1999
Evergreen Asset Management April 1994 - May 1997
Skills
Hedge Funds, Financial Analysis, Accounting, Equities, Master Feeder Accounting, Partnership Accounting, Financial Reporting, Derivatives, Fixed Income, Finance, Valuation, Bloomberg, Operations Management, Fund Accounting, Process Improvement, Mutual Funds, Capital Markets, Middle Office, Fund Administration, Business Process..., Private Equity, Structured Products, Investment Banking, Credit Derivatives, Alternative Investments, Securities, Account Reconciliation, Financial Services, Series Accounting, Microsoft Excel Super..., Financial Accounting, Financial Modeling, Advent Geneva
Education
Long Island University-Westchester Campus 1996 — 1998
Master of Business Administration (MBA), Finance
Iona College 1986 — 1991
Bachelor of Business Administration (BBA), Accounting and Finance (Double Major)
fordham prep
fordham prep
Frontier Communications May 2013 - Present
Frontier Communications June 2010 - June 2013
ARP Consulting, Inc April 2010 - June 2010
Verizon June 2004 - July 2009
Verizon Telecom August 2001 - June 2004
Verizon Telecom March 1998 - August 2001
GTE September 1995 - March 1998
Magnavox Electronic Systems Company June 1992 - October 1995
Indiana Department of Financial Institutions June 1991 - May 1992
Education
Indiana University—Purdue University Fort Wayne
Bacholor of Science in Business, Accounting
Frontier Communications April 2010 - Present
Diversity Media Group January 2009 - October 2009
Fort Wayne News Sentinel April 2007 - October 2008
Fort Wayne News Sentinel October 2006 - April 2007
Diversity Media Group February 2004 - February 2006
Marketing Impact 1999 - 1999
Skills
Layout, Editing, Pre-press, InDesign, Publications, Adobe Creative Suite, QuarkXPress, Multimedia, Graphic Design, Newspaper, Photography, Magazines, Illustrator, Photoshop, Advertising, Dreamweaver, Flash, Digital Photography
Education
Indiana University—Purdue University Fort Wayne 1999 — 2006
yes, Graphic Design, Interior Design, Mass Communications, Journalism
Frontier Communications October 2011 - October 2011
Q Services September 2008 - May 2010
Independent Contractor June 2010 - 2010
Qwest Government Services 2000 - 2008
GTE Internetworking September 1994 - January 2000
The Detroit Edison Company June 1972 - June 1978
Skills
Telecommunications, DWDM, Microsoft Office, SDH, Cisco, Fiber Optics, Network Design, Data Center, Ethernet, MPLS, VoIP, IP, Network Engineering, Wireless, Computer Network..., Optical Fiber
Education
Indiana Wesleyan University 1986 — 1988
MBA, Business
Lawrence Technological University 1976 — 1978
BSEE, Electrical Engineering
Frontier Communications February 2015 - Present
Frontier Communications October 2013 - Present
Frontier Communications September 2012 - November 2013
Frontier Communications June 2012 - September 2012
Brotherhood Mutual Insurance Company January 2011 - June 2012
Superior Essex August 2008 - January 2011
Vandeway & Associates, Inc August 2005 - January 2011
BAE Systems July 2000 - June 2005
Skills
Project Management, Windows Server, Active Directory..., Network Administration, Microsoft SQL Server, VMware Infrastructure, Citrix, Spiceworks, Troubleshooting, Subject Matter Experts, VPN, SAN, Windows, Networking, Brainware, Microsoft Dynamics, SharePoint, Dell PowerEdge Servers, HP Server Hardware, Microsoft CRM, Servers, Data Center, Technical Support, Blackberry Enterprise..., Active Directory, VMware, System Deployment, Infrastructure, Disaster Recovery, System Administration
Education
Microsoft 2014 — 2014
Certificate, Microsoft Dynamics CRM Admin Workshop
Microsoft 2014 — 2014
Certificate, Microsoft Dynamics CRM Development Workshop
Indiana University-Purdue University at Fort Wayne 2009 — 2009
Project Management Certification
Beirne & Associates, Inc. 2001 — 2001
Project Leadership Course (PLC-1)
Microsoft Technical Education Center 2001 — 2001
Implementing Windows 2000 Server
Microsoft Technical Education Center 2000 — 2000
Administering Windows NT 4.0 Server
Microsoft Technical Education Center 2000 — 2000
Supporting Windows NT 4.0 Core Technologies
Frontier Communications January 2015 - Present
Sony September 2001 - September 2014
XO Communications February 1999 - August 2001
Verizon August 1993 - January 1999
Skills
Microsoft Excel, Budgets, Customer Service, Research, Outlook, Strategic Planning, Microsoft Office, Microsoft Word, PowerPoint, English, Windows, Photoshop, HTML, Editing, Java, Hyperion Enterprise, SAP, Oracle, Hyperion, Management, Financial Analysis, Forecasting, Sarbanes-Oxley Act, Process Improvement
Education
Iona College
Master of Business Administration (MBA), Finance, General
Pace University - Lubin School of Business
Bachelor of Business Administration (BBA), Accounting
Rockland Community College
Associate's degree, Business Administration and Management, General
BAE Systems March 2014 - Present
Frontier Communications June 2010 - June 2012
Broadridge Financial Solutions September 2008 - May 2010
Verizon August 2001 - June 2008
GTE February 1998 - August 2001
GTE August 1988 - February 1998
Skills
Telecommunications, Call Center, Administrative..., Quality Assurance, Software Documentation, Visio, Customer Satisfaction, Team Leadership, Leadership, Management, Customer Service, Team Building, Training, Analysis, Process Improvement, Budgets, Call Centers, Project Planning
Education
International Business College 1986 — 1988
Associate's degree, Secretarial Science
Fort Wayne Medical Oncology & Hematology June 2011 - Present
Frontier Communications June 2010 - June 2011
Tek Systems February 2010 - June 2010
Verizon Communications April 2007 - November 2008
Verizon October 2000 - April 2007
Skills
Networking, Troubleshooting, Active Directory, Servers, Telecommunications, Hardware, Windows, Technical Support, Software Installation, Ethernet, VMware, Network Administration, Virtualization, Windows Server, Microsoft Exchange, DNS, IT Management, Computer Hardware, Windows 7, TCP/IP, IT Operations, System Administration, Operating Systems, VMware ESX, WAN
Education
Western Governors University 2014 — 2016
Master's Degree, Computer and Information Systems Security/Information Assurance
Indiana Wesleyan University 2007 — 2011
BS in BIS, Business Information Systems
ITT Technical Institute 1996 — 1997
BAS in AMT, Automated Manufacturing Technology
ITT Technical Institute 1994 — 1996
AAS in EET, Electronics Engineering Technology
South Adams High School
Frontier Communications October 2012 - Present
AT&T February 2005 - November 2012
American Eagle Outfitters February 2001 - January 2005
Skills
Telecommunications, Call Center, Wireless, Customer Satisfaction, Customer Retention, VoIP, Cellular Communications, Team Leadership, Customer Service, Mobile Devices, Sales Management, Direct Sales, Vendor Management, Sales Operations, Team Building, Coaching, LTE, GSM, High-Level Presentations, Call Centers, Multi-Cultural Team..., Multi-Cultural..., Management, Social Media, Sports, Solution Selling, Project Management
Education
Indiana University-Purdue University at Fort Wayne 2003 — 2004
Northrop Highschool 1996 — 2000
Channell Commercial March 2014 - Present
Frontier Communications April 2013 - March 2014
Frontier Communications January 2009 - April 2013
Verizon April 2004 - January 2009
Skills
Ethernet, IP, MPLS, Network Engineering, Switches, Telecommunications, VoIP
Education
Indiana University—Purdue University Fort Wayne 2005 — 2007
MBA, Marketing/Consulting
Indiana University Bloomington 1999 — 2003
Telecommunications/Business
Market Express October 2009 - March 2012
CIGNA December 2008 - June 2010
CIGNA Group Insurance December 2008 - June 2010
The Hartford November 2005 - October 2008
The Hartford November 2005 - October 2008
Frontier Communications January 2005 - October 2005
Frontier Communications January 2005 - October 2005
Comcast February 2002 - February 2005
Education
Designations from AHIP
Inver Hills Community College
Business
Inver Hills Community College
Computer Science
National American University
Computer Science
National American University
Computer Science
Northeastern State University
Computer Science
Northeastern State University
Frontier Communications July 2010 - November 2010
Verizon 1998 - 2010
Skills
Warehousing, Shipping, Transportation
Education
Indiana University—Purdue University Fort Wayne 1977 — 1982
BS, Business Management
Lincoln Financial Group October 2013 - Present
Frontier Communications September 2011 - October 2013
McVans Video Games October 1997 - September 2011
Skills
Customer Satisfaction, Customer Retention, Call Center, Telecommunications, Call Centers, Customer Experience, Sales Management, Customer Service, Solution Selling, Sales Process, Direct Sales, Sales Operations, Selling, Cold Calling
Education
Indiana University—Purdue University Fort Wayne
Biology
Currently Looking for a New Opportunity December 2014 - Present
Frontier Communications March 2012 - January 2015
Frontier Communications October 2010 - November 2011
Verizon March 2004 - June 2010
EXPRESS October 2000 - March 2004
Skills
Call Center, Customer Service, Telecommunications, Salesforce.com, Customer Satisfaction, Team Leadership, Account Management, Sales, Troubleshooting, Sales Operations, VoIP, Microsoft Office, Process Improvement, Customer Experience, Team Building, Cross-functional Team..., Networking, Vendor Management, Call Centers
Education
Indiana University-Purdue University at Indianapolis 1997 — 2001
Bachelors, Marketing, Logistics
Frontier Communications December 2010 - January 2012
One Communications 2003 - July 2010
Decsion One July 2000 - July 2003
The Stoneledge Group July 1989 - June 2000
School City of Mishawaka August 1973 - July 1989
Skills
Team Building, T1, Managed Services, Telecommunications, Direct Sales, Leadership, Sales, Solution Selling, VoIP, Salesforce.com, Customer Retention, Co-location, MPLS, Unified Communications, Account Management
Education
Indiana University South Bend 1974 — 1976
Master's degree, Secondary Education and Teaching
Purdue University 1968 — 1972
Bachelor's degree, Secondary Education and Teaching
BGC Partners January 2012 - Present
Frontier Communications October 2011 - January 2012
BGC Partners August 2010 - August 2011
Little Rembrandt Art and Pottery Studio September 2005 - January 2009
Newmark Knight Frank May 2007 - August 2007
Newmark Knight Frank May 2006 - August 2006
Skills
Microsoft Excel, PowerPoint, Microsoft Word, Outlook, Process Improvement, Risk Management, Financial Analysis, Data Analysis, Finance, Analysis, Financial Reporting, Management, Project Management, Business Process..., Business Analysis, Business Process, Change Management, K2 Blackpearl, Essbase, Integration
Education
St. Mary's University 2010 — 2011
Postgraduate Certificate, International Business
Iona College 2009 — 2010
MBA, Finance
Iona College 2005 — 2009
BBA, Corporate Finance
Light of Christ Ministries in Haiti June 2013 - Present
Frontier Communications August 2012 - Present
Lia Sophia Jewellry January 2010 - February 2012
Skills
Customer Service, Salesforce.com, Sales, New Business Development, B2B, Public Speaking, Direct Sales, Marketing, Marketing Strategy, Account Management, Strategic Planning, Product Marketing, Process Improvement, Sales Process, Team Leadership
Education
Indiana University Bloomington 2001 — 2005
Bachelor of Applied Science (B.A.Sc.), Business Marketing
R. Nelson Snider High School
Ochsner Clinic Foundation February 2011 - Present
Blue Cross Blue Shield of Minnesota July 2010 - February 2011
Frontier Communications February 2010 - July 2010
Blue Cross Blue Shield of Minnesota October 2009 - January 2010
Verispan September 2008 - September 2009
ATMI Inc June 2007 - July 2008
Skills
Informatica, Databases, Data Modeling, Data Warehousing, ETL, Data Integration, Business Intelligence, Master Data Management, Erwin, Toad, Business Objects, XML Schema, Oracle, Data Warehouse..., Teradata, PL/SQL, DB2, Visio, Data Quality, Unix Shell Scripting, Data Migration, T-SQL, OBIEE, Oracle 9i, Microsoft SQL Server, Dimensional Modeling, Performance Tuning, Requirements Analysis, Data Marts, Agile Methodologies, OLAP, SQL Tuning, Data Analysis, Metadata Management, Data Mining, Maestro
Education
International Technological University
Master of Science (M.S.), Computer Science
Jawaharlal Nehru Technological University
Bachelor of Science (B.S.), Computer Science
Frontier Communications August 2006 - Present
Readers digest 1997 - 2006
Education
Iona College
Frontier Communications November 2014 - Present
Nex-Tech Wireless August 2007 - August 2014
CenturyLink June 2000 - August 2007
Skills
Telecommunications, 3G, Ethernet, Microwave, 4G, VoIP, Fiber Optics, SDH, Mobile Devices, OBF - ASOG, PSTN Trunking, E911 Trunking, TDM-DS0/DS1/DS3, SONET, Project Management, RF, PHP, MySQL, phpMyAdmin, Visual Basic, WCDMA, Network Design, Cellular Communications, IP, Wireless, Product Management, Broadband, LTE, Troubleshooting, Network Design &..., OBF - CABS, LTE Fundamentals, XHTML, Microsoft Office:..., Routing Fundamentals, NECA Tariff..., Wireless CDMA, SIP, Metasolv M6
Education
Fort Hays State University
Indiana University-Purdue University at Fort Wayne
Frontier Communications Corporate Network Surveillance$
Education
University of Phoenix 2008 — 2009
Master of Business Administration (M.B.A.)
Indiana Wesleyan University 2004 — 2005
Associate of Science (A.S.), Business Administration
Bankers Life and Casualty 2012 - Present
Frontier Communications October 2007 - August 2012
Cornerstone America Affiliates May 2007 - September 2007
Chrysler July 1999 - May 2007
Skills
Microsoft Office, Oral & Written..., Time Management, Personal Finance, Value Investing, Computer Proficiency
Education
Indiana Wesleyan University 2008 — 2012
Bachelor's degree, Business Administration and Management, General, 3.98
Indiana Wesleyan University
BS, Business Administration
Ivy Tech Community College 2006 — 2007
Associate's degree, Business Administration and Management, General, 4.0
Verizon Wireless September 2014 - Present
Frontier Communications May 1982 - August 2012
GTE 1991 - 2001
GTE 1991 - 2001
Skills
Telecommunications, VoIP, Telephony, Wireless, Ethernet, Fiber Optics, IP, MPLS, T1, DSL, Broadband, Computer Network..., Optical Fiber, Managed Services, Vendor Management, Cross-functional Team...
Education
Indiana Wesleyan University 1989 — 1990
Masters, Business Administration
Frontier Communications 2005 - Present
Education
Indiana Wesleyan University 2008 — 2010
Master of Business Administration (MBA), Business Administration and Management, General
Purdue University 1999 — 2004
Associate's degree, Computer Technology
Purdue UniversityBa 1999 — 2004
Bachelor's degree, Industrial Technnology
Frontier Communications March 2007 - Present
Skills
Call Centers, Switches, Managed Services, Telephony, Wireless, IP, Troubleshooting, Telecommunications, VoIP, Ethernet, Computer Network..., MPLS, LAN-WAN
Education
Indiana Wesleyan University
Working on Degree, Business Information Systems
Charter Communications 2014 - Present
Insight Global February 2013 - July 2013
Frontier Communications 2010 - 2012
Verizon 2000 - 2010
Skills
Computer Hardware, VMware, Call Centers, Data Center, Cisco Technologies, Help Desk Support, DNS, Computer Network..., Software Documentation, Routers, Windows Server, WAN, TCP/IP, Network Administration, XP, Ethernet, VoIP, LAN-WAN, Networking, Technical Support, Switches, Wireless, IP, VPN, DSL, System Administration, Windows 7, Telephony, Servers
Education
International Air and Hospitality Academy
Cenveo January 2009 - Present
Frontier Communications July 2001 - December 2009
Transamerica Leasing Inc. July 2000 - July 2001
Century Communications Corp. June 1997 - July 2000
Cushman & Wakefield August 1992 - June 1997
Skills
Federal Income Tax..., State Income Tax..., Audit Defense, Tax Research and..., Tax Workpaper..., Managerial Skills, Tax Accounting, Account Reconciliation, Corporate Tax, Income Tax, Auditing, Tax, Accounting, Fixed Assets, Tax Returns, Financial Statements, International Tax, Sales & Use Tax, Preparation, Management, Financial Analysis, Property Tax, Financial Reporting
Education
Iona College
Master of Business Administration (MBA), Taxation
Iona College
Bachelor of Business Administration (BBA), Accounting
Frontier Communications September 2010 - Present
Verizon March 1972 - January 2010
Education
Indiana Wesleyan University 2001 — 2004
Bachelor of Science (B.S.), Business Administration and Management, General
Frontier Communications April 2014 - Present
Windstream Communications 2012 - 2014
Self Employed Telecommunications September 2008 - April 2011
Southwestern Bell Telephone September 1998 - December 2005
Skills
Telecommunications..., Telephony, Telecommunications, Engineering Management, Disaster Risk Reduction, Disaster Response, Disaster Recovery, Network Administration, Network Engineering, Network Security, Wireless Networking, Strategic Planning, Investigation, Outage Management, Project Planning, Operations Management, Team Management, Team Leadership, Hands-on Training, Technical Training, Technical Analysis, Technical Presentations, Technical Leadership, Project Management, Vendor Relationships, Customer Support, Third Party Vendor..., Program Development, Program Evaluation, Technical Writing, Maintenance & Repair, Electronics Repair, Equipment Repair, Network Installation, Field Installation, Equipment Installation, Software Installation, Goal Oriented, Federal Agencies, Standards Compliance, Remote Administration, Remote Troubleshooting, Apple Remote Desktop, Windows Remote Desktop, Fiber Optic Networks, Fiber Optic Technology, Ethernet over Copper, Wireless Communications..., Digital Cable, Cable Networks
Education
Iowa State University 1978 — 1978
The University of Texas at Arlington 1974 — 1978
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Frontier Communications September 2012 - July 2015
Frontier Communications October 2005 - August 2012
Verizon April 2005 - September 2005
Group Dekko August 2004 - March 2005
United States Marine Corps July 1999 - July 2004
Skills
Telecommunications
Education
University of Denver - Josef Korbel School of International Studies 2015 — 2017
Master’s Degree, International/Global Studies
Indiana University—Purdue University Fort Wayne 2008 — 2015
Bachelor’s Degree, Sociology, 3.8
Indiana University—Purdue University Fort Wayne 2008 — 2015
Bachelor’s Degree, Psychology, 3.8
Frontier Communications March 2005 - Present
Education
Indiana Wesleyan University 2010 — 2012
Master of Business Administration (M.B.A.), Human Resources Management, 3.7
Indiana Wesleyan University 2007 — 2009
Bachelor of Applied Science (BASc), Business Management, 3.5