Frontier Communications
Industry: Telecommunications company
DescriptionFrontier Communications Corporation is a telecommunications company in the United States. It was known as Citizens Utilities Company until May 2000 and Citizens Communications Company until July 31, 2008. CEO: Daniel James Mccarthy (3 Apr 2015–) Headquarters: Norwalk, Connecticut, United States Revenue: 9.128 billion USD (2017) Number of employees: 22,736 (2017) Subsidiaries: Frontier North, Frontier Florida, Frontier California, Did you know: Frontier Communications is the eighth-largest multichannel video service provider in the US by total subscribers (961,000). wikipedia.org
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Frontier Communications Employees
Level 3 Communications April 2013 - Present
MetroNet Inc October 2011 - April 2013
Frontier Communications October 2011 - January 2012
Cinergy Metronet December 2008 - October 2011
US Army July 2000 - December 2008
Kirk Materials July 1997 - July 2000
Skills
Video Networking, Cabling, Team Leadership, IP, Telecommunications, Troubleshooting, Fiber Optics, RF, Ethernet, IPTV, TCP/IP, Optical Fiber, Video, Testing, Digital Video, VoIP, Software Installation, Networking
Education
University of Phoenix 2015 — 2016
Associates in Information Technology, Network support
Frontier Communications November 2012 - Present
Frontier Communications January 2008 - November 2012
Verizon January 2004 - January 2008
Verizon July 1999 - January 2004
One Call Communications June 1998 - June 1999
Skills
Microsoft Office, Windows 7, Internet, Outlook, Lotus Notes, Customer Service, Telephone Skills, Word, Excel, PowerPoint, Spreadsheets, Call Center, Customer Relations, PeopleSoft, Inventory Management, Data Entry, Computer Hardware, Scheduling, Sales Support, Windows, Printers, Supervisory Skills, Teamwork, Salesforce.com, Accounts Payable, Billing, Typing, Documentation, Problem Solving, Customer Satisfaction, Telecommunications, Vendor Relations, Vendor Management, Access, Expenses, Negotiation, Administrative Support, Payroll Processing, Internet Explorer, Hiring, Accounts Receivable, MS Office Suite, Laptops, Time Management, Office Management, Invoicing, Fax, Administration, Budgeting
Education
University of Phoenix 2007 — 2013
Business, e-commerce
Professional Careers Institute 1985 — 1986
Dental Assistant, Front and back office dental assisting, x-rays, office procedures, etc.
Frontier Communications June 1988 - Present
Verizon January 2000 - May 2006
Verizon May 1988 - December 1999
Skills
Ethernet, VoIP, Fiber Optics, MPLS, Wireless, Telecommunications, IP, Network Design, SIP, DWDM, Telephony, DSL, Optical Fiber, T1, SDH
Education
Ohio Valley University
Bachelor's degree, Business Administration and Management, General
University of Phoenix
Master's degree, Business Administration and Management, General
Frontier Communications November 2013 - Present
Frontier Communications June 2010 - November 2013
Verizon October 2004 - June 2010
GTE December 1999 - September 2004
Time Warner Cable April 1996 - December 1999
US Navy September 1986 - January 1996
Skills
Optical Fiber, T1, DSL, Fiber Optics, DWDM, Telecommunications, Broadband, ATM networks, Telephony, Ethernet, Cabling, IP, Telecommunications..., Telecommunications..., Telecommunications..., Unified Communications, Construction Management, Network Engineering, Troubleshooting, Vendor Management, MPLS, Testing, Managed Services
Education
Talawanda High School 1980 — 1986
University of Phoenix
Bachelor of Business Administration (B.B.A.) Still in progress, Business Administration and Management, General
Frontier Communications 2014 - Present
Skills
Telecommunications, Wireless, Direct Sales, Solution Selling, Account Management, Mobile Devices, Sales, Customer Experience, Managed Services, LTE, Management, CDMA, Product Marketing, Retail, Team Building, Marketing, Troubleshooting, Project Management, Sales Presentations, Mobile Technology, B2B, Customer Service
Education
University of Phoenix 2008 — 2013
business management, Business Administration, Management and Operations
Frontier Communications August 2014 - Present
XO Communications January 2007 - February 2014
NUVOX Communications March 2005 - February 2006
Genuity, Inc December 1999 - July 2002
Skills
Telecommunications, Telephony, Ethernet, DWDM, SONET, Router Configuration, CCNA, IPv4, Technical Documentation, Technical Presentations, Team Management, Network Design, VoIP, SIP, MPLS, OTDR, Wireless, Cisco IOS, Process Flow...
Education
University of Pennsylvania
Bachelor of Arts (B.A.)
Multi-Channel Marketing Consulting April 2007 - Present
Frontier Communications April 2012 - March 2014
6FigureJobs January 2010 - May 2011
Save the Children 2007 - 2008
Questar Assessment 2005 - 2007
The McGraw-Hill Companies 2003 - 2005
Affinion 1999 - 2003
Bureau of Business Practice 1996 - 1999
Vertrue 1995 - 1996
NIBM January 1991 - January 1995
Skills
Public Relations, SEM, Digital Marketing, Publishing, Market Research, SEO, Affiliate Marketing, Blogging, Social Media Marketing, Social Media, Product Marketing, New Business Development, Direct Marketing, Business Strategy, Strategy, Marketing, Online Marketing, B2B, Marketing Strategy, Newsletters, Competitive Analysis, Change Management, Business Development, Product Development, PPC, Strategic Planning, Strategic Partnerships, Customer Acquisition, Advertising, Leadership, Creative Direction, Market Planning, Sales, B2B Marketing, Integrated Marketing, Content Strategy, Lead Generation, Multi-channel Marketing, P&L Management, User Experience, Web Analytics, Data Analysis, Circulation, Management, Email Marketing, Online Advertising, Marketing Communications, Executive Management, Start-ups
Education
University of Chicago 1977 — 1981
BS
University of Pennsylvania - The Wharton School 1979 — 1980
CEBS
Spirent Communications February 2014 - Present
Hawaiian Telcom August 2011 - February 2014
Frontier Communications July 2007 - August 2011
Verizon February 2004 - July 2007
Skills
DSL, Outside Plant, Fiber Optics, Optical Fiber, T1, Ethernet, Metro Ethernet, FTTx, DWDM, Telecommunications, Telephony, VoIP, Managed Services, Facilities Engineering, Call Center..., Field Operations
Education
University of Notre Dame 1995 — 1999
Bachelor of Science (B.S.), Electrical and Electronics Engineering
ContactUS Communications August 2013 - Present
Sitel July 2011 - July 2013
Sitel September 2010 - July 2011
Teleperformance January 1999 - September 2010
BellSouth January 1998 - December 1999
Frontier Communications 1996 - 1998
USMC 1992 - 1996
USMC 1992 - 1996
Skills
Workforce Management, Contact Centers, BPO, Outsourcing, Call Center, Operations Management, Account Management, Leadership, Telecommunications, Call Centers, Process Improvement, Offshoring, Management, Customer Experience, Team Management, Business Development, Six Sigma, Business Strategy, Customer Satisfaction, Customer Service, Sales Management, Business Analysis, Vendor Management, Human Resources, CRM, Call Center Development, Sales, New Business Development, Customer Retention, Inbound Marketing, Telemarketing, Performance Management, Service Delivery, COPC, Business Process..., IEX, Contact Center..., Outsourcing Management, Operational Excellence, P&L Management, Start-ups, Executive Management
Education
University of Phoenix
Bachelor of Business Administration (B.B.A.)
Frontier Communications January 2012 - August 2013
Frontier Communications September 2010 - December 2011
Frontier Communications June 2010 - August 2010
CenturyTel May 2009 - April 2010
MDSi, Inc. March 2009 - May 2009
Gazelle Technical Services November 2007 - August 2008
RJE Telecom April 2005 - November 2007
MCI August 2002 - June 2004
MCI May 2000 - August 2002
MCI WorldCom August 1999 - May 2000
Skills
Telecommunications, VoIP, Project Management, Switches, Network Design, Managerial, Metro Ethernet, VDSL2, ADSL, Adtran, HSI, Strategic Communications, Written Communication, Oral Communication, DSL, SDH, Optical Fiber, Broadband, Ethernet, T1, DWDM, Fiber Optics, Telephony, MPLS, TDM, Network Engineering, Transmission, LAN-WAN, WAN, FTTx, Telecommunications..., Cisco Technologies, Project Planning, Managed Services, Cabling, DSLAM, Integration, Frame Relay, ATM networks, Gigabit Ethernet, Co-location, Vendor Management, Networking, GPON, VPLS, Carrier Ethernet, Wireless, ISDN, SIP
Education
University of Oklahoma 2002 — 2005
B.S., Electrical Engineering, Electrical, Electronics and Communications Engineering, 3.00
Frontier Communications June 2015 - Present
CitiGroup May 2005 - September 2013
AMX Comm/System Tech/Tri-line Comm February 2001 - May 2005
Qwest/USWEST/Mt. Bell/AT&T November 1978 - February 2001
Skills
Leadership, Project Management, Project Delivery, Troubleshooting, Telecommunications, Combination Technician, Copper Cabling, Fiber Optic Cable, Cat5e, Voice & Data Convergence, Broadband, DSL, ADSL, VoIP, Information Technology, CompTIA A+, Wireless Communications..., CWTS, RF Technology, Mobile Broadband, Mobile VoIP, Management, Drug Free Workplace, OSHA Certified, First Aid, Sales, Training, Research, Microsoft Office, Microsoft Word, PowerPoint
Education
University of Phoenix 1994 — 1996
Technical, Advanced Telecommunications, 4.0
TVCC 2014 — 2016
Associate's Degree, BA Applied Science-Information Technology
Aviation/Electronics School 1995 — 1995
Technical, FCC License, 4.0
Pocatello High School
High School, 3.0
CenturyLink February 2015 - Present
International Decision Systems April 2014 - February 2015
SECURE ITnet December 2013 - April 2014
Bell State Bank & Trust October 2013 - December 2013
Corporate Technologies LLC June 2013 - December 2013
University of Phoenix August 2011 - July 2013
Frontier Communications September 2009 - March 2011
Denny Hecker January 2008 - August 2009
Best Buy April 2007 - October 2007
TCF Bank July 2006 - March 2007
Skills
Windows 7, Operating Systems, Troubleshooting, Networking, Cisco Technologies, TCP/IP, Microsoft Office, Customer Service, Microsoft Excel, Salesforce.com, Customer Satisfaction, DNS, Windows, Computer Hardware, Critical Thinking, Information Technology, Web Development, Photography, Web Design, Microsoft Technologies, Routers, Switches, DHCP, WAN, Wireless Networking, Cisco IOS, VSP, VMware, GOOD Mobile, McAfee, Technical Support, Microsoft Exchange, Antivirus, VPN, Help Desk Support, Mimecast, Office 365, VMware View
Education
University of Phoenix 2011 — 2013
Associate of Arts (AA), Information Technology
Long Realty Company 2012 - Present
Frontier Communications 2010 - 2012
Verizon 1999 - 2010
Skills
Short Sales, Single Family Homes, Microsoft Office, New Home Sales, Buyer Representation, Selling, Listings, Sellers, Relocation, Customer Service, First Time Home Buyers, Buyers, Referrals, Residential Homes, Real Estate, Condos
Education
University of Phoenix
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Summit Broadband May 2015 - Present
Frontier Communications June 2014 - May 2015
Windstream Communications October 2013 - March 2014
Windstream Communications March 2010 - October 2013
Windstream Communications December 2005 - March 2010
Windstream Communications March 2003 - December 2005
WorldCom August 2000 - December 2002
Skills
Computer Network..., Telecommunications, Process Improvement, Management, Change Management, Team Building, Quality Assurance, Vendor Relationships, Business Process, Networking, Customer Service, Customer Support, Leadership, BMC Remedy, Fault Management, Troubleshooting, Human Resources, ITIL, Service Delivery, Vendor Management, Data Center, Integration, Broadband, Security, Cloud Computing, Call Centers
Education
University of Phoenix 2004 — 2006
Master of Management, Management
University of Phoenix 1999 — 2002
B.S. Information Technology, Business Systems Analysis
Premera Blue Cross November 2013 - Present
Frontier Communications February 2011 - August 2013
Frontier Communications January 2010 - February 2011
Verizon 2007 - 2010
Skills
Call Center, Customer Experience, Telecommunications, Customer Retention, Telephony, Customer Satisfaction, T1, DSL, Customer Service, Team Building, Process Improvement, Cross-functional Team..., Team Leadership, Call Centers, Vendor Management, Broadband, Salesforce.com, Wireless, Managed Services, VoIP, Troubleshooting, Direct Sales, Product Management, MPLS, Solution Selling, Ethernet, SIP Trunking, IP
Education
University of Phoenix 2004 — 2008
Bachelor of Science, Business Marketing
Puyallup high school
Frontier Communications January 2013 - Present
Verizon/Frontier Communications May 2010 - January 2013
Verizon May 2004 - July 2010
Forest Health Medical Center August 1998 - March 2004
Nationsway Transport June 1989 - July 1998
Skills
Commitment to Customer..., Creative Problem Solving, Project Management, Process Improvement, Team Leadership, CAD, AutoCAD, AS400 system, Telecommunications, Troubleshooting, Networking, VoIP, Wireless, Fiber Optics, Vendor Management, Customer Service, Telephony, Customer Satisfaction, Management, Educational Leadership, Problem Solving, Training
Education
University of Phoenix 2006 — 2010
Bachelors of Science, Business Management
University of Phoenix 2004 — 2006
Associates Degree, Business Administration
Frontier Communications 2013 - Present
Frontier Communications 2005 - 2013
Verizon 2001 - 2010
Skills
Telecommunications, Vendor Management, Broadband, Telephony, VoIP, IP, Managed Services, Call Centers, Wireless, Troubleshooting, Ethernet, Integration, MPLS
Education
University of Phoenix 2009 — 2011
Bachelor's degree, Business Administration and Management, General
Western International University 2005 — 2009
Associate of Arts (AA), Business Administration and Management, General
MedAmerica Insurance Company April 2011 - Present
Croop-La France Inc May 2001 - April 2011
Frontier Communications 2004 - 2006
Creative Web Systems June 2001 - December 2004
Bluewater Information August 2000 - April 2001
marchFIRST May 2000 - August 2000
Cap Gemini America January 1997 - January 2000
Logical Operations 1996 - 1997
Skills
SQL, Database Design, HTML, PL/SQL, Requirements Analysis, JavaScript, Java, ASP, Unix, Perl, Shell Scripting, Oracle SQL, PHP, NetBeans, Toad, SQL Loader, Visual Basic, Visual Studio, C#, .NET, CSS, Software Development, Oracle, SDLC, Unix Shell Scripting, Software Documentation, Oracle Applications, Apache, Database Administration
Education
Rochester Institute of Tech 1993 — 1995
Master of Business Administration (M.B.A.), Finance
University of Rochester 1988 — 1992
Bachelor of Arts (B.A.), Economics; Finance
Hilton HS 1984 — 1988
Frontier Communications October 2014 - Present
BallHyped.net July 2012 - Present
BallHyped.net Online July 2012 - Present
HubPages August 2011 - Present
Anotherroundsite.com Online May 2011 - Present
AT&T May 2007 - Present
AT&T May 2007 - Present
AT&T September 2012 - October 2014
CWA June 2008 - June 2010
Skills
T1, T3, DSL, OC3, VoIP, Telecommunications, Telephony, Cabling, Coax, Wireless, IP, Computer Network...
Education
University of Phoenix 2011 — 2014
Bachelor's degree, Communication, General
2011 University of Phoenix Online
degree, education
Greenlee Communications March 2012 - Present
TelRep Midwest January 2011 - March 2012
Frontier Communications August 2010 - January 2011
Verizon Telecom January 2007 - June 2010
Skills
Call Center, Fiber Optics, Telecommunications, Telephony, Vendor Management, Call Centers, Sales Operations, Broadband, Ethernet, Product Management, Managed Services, Solution Selling, Sales, Cross-functional Team..., VoIP, IP, Management, Training, Account Management, Wireless, Troubleshooting, MPLS, Program Management, T1, Customer Satisfaction, Networking, DSL, Optical Fiber, IPTV, Switches
Education
University of Phoenix 2007 — 2010
MBA, Business
Extension Healthcare January 2015 - Present
DAV (Disabled American Veterans) 2012 - Present
Elwood Staffing Services, Inc. January 2013 - September 2013
University of Phoenix 2009 - 2013
Frontier Communications 2011 - 2011
NSWC Crane 2008 - 2009
CEVA Logistics February 2006 - July 2007
US Navy April 2003 - January 2006
Skills
DoD, Security Clearance, Security, Military Operations, Navy, Government, Top Secret, Military, Security+, Military Experience, Defense, Information Assurance, Command, Troubleshooting, Training, Army, Leadership, Organizational..., Program Management, Technical Writing, Tactics, Systems Engineering, Maintenance, Information Technology, Educational Technology, Information Security, People Skills, Customer Service
Education
University of Phoenix 2008 — 2014
Bachelor of Science (BS), Computer and Information Systems Security/Information Assurance
University of Phoenix 2008 — 2014
BS Information Systems, Computer and Information Systems Security/Information Assurance
CenturyLink February 2015 - Present
Integra March 2013 - February 2015
Frontier Communications January 2012 - March 2013
CenturyLink Business March 2008 - January 2012
Skills
Unified Communications, Solution Selling, Co-location, Cisco Technologies, Sales Management, Sales Operations, Salesforce.com, Building Relationships, Customer Driven, Direct Sales, Cloud Computing, Cloud Applications, Account Management, Business Strategy, Managed Services, Business Development, Business Process, Business Process..., Sales, Telecommunications, MPLS, Wireless, VoIP, SaaS, Professional Services, Channel Partners, Telephony, Sales Process
Education
University of Phoenix
Bachelor of Science (B.S.), Business Management
Bright House Networks September 2014 - February 2015
Family Dollar December 2012 - December 2014
Convergys March 2014 - September 2014
Tiffany & Co. August 2011 - February 2012
Stop-N-Shop September 2010 - May 2011
Frontier Communications March 2010 - September 2010
Salon Valeria January 2005 - May 2008
Skills
Typing, Telecommunications, Public Speaking, PowerPoint, Photoshop, Customer Service, Customer Satisfaction, Customer Focus, Access, Filing, Fireworks, Problem Solving, Team Building, Team Leadership, Leadership Development, Distribution, Excel, Event Planning, Fundraising, Graphic Design, Hiring, Microsoft Office, Social Networking, Non-profits, Outlook, Photography, Quality Assurance, Research, Troubleshooting, Word, Windows, Writing, Web Design, Wireless, Training, Management, Sales, Marketing, Leadership, Program Management
Education
University of Phoenix 2011 — 2014
Associates, Psychology
Pine Ridge High School - 2009 2005 — 2009
High School Diploma, High School/Secondary Diplomas and Certificates
Optum 2013 - Present
Blue Cross Blue Shield of Minnesota 2011 - 2013
AFrame Digital, Inc. February 2010 - January 2011
Thomson Reuters January 2007 - January 2010
Thomson Corporation April 2003 - December 2006
Thomson Corporation September 2000 - April 2003
Thomson Corporation March 1997 - September 2000
Thomson Corporation August 1994 - March 1997
Thomson Corporation February 1991 - August 1994
Frontier Communications August 1989 - December 1990
Skills
Segmentation, Pricing, Product Management, Mergers, Marketing Management, P&L Management, Cross-functional Team..., Budget Management, Forecasting, Strategic Planning, Analytics, Market Planning, Business Planning, Budgeting, Financial Analysis, Strategic Thinking, Direct Marketing, Team Building, Financial Modeling, B2B, Budgets, Building Relationships, Sales Operations, Executive Management, Integrated Marketing, Project Management, Sales, Marketing, Strategy, Product Development, Leadership, Marketing Strategy, Product Marketing, Mergers & Acquisitions, Program Management, Business Development, Process Improvement, Project Planning, Strategic Partnerships, Management, SaaS, Analysis, Change Management, Market Analysis, CRM, Enterprise Software, Data Analysis, Finance, Business Process, Business Strategy
Education
University of Rochester - William E. Simon Graduate School of Business Administration 1980 — 1982
MBA, Finance and Accounting
University of Rochester 1977 — 1981
BA, Economic, Statistics (minor)
Eastridge High School 1973 — 1977
Regents Diploma
Frontier Communications 2006 - 2012
Global Valley Networks February 1991 - August 2006
Skills
Customer Service, Project Management, Team Leadership, Revenue Enhancement, Strategic Planning, Process Improvement, Policy and Procedure..., Coaching and Mentoring, Telecommunications, Testing, Call Centers, Vendor Management, Talent Acquisition, Employee Relations, Employee Training, Incentive Programs, Management, Telephony, Managed Services, Solution Selling, VoIP, Wireless
Education
Institute of Technology 2013 — 2014
Associate's degree, Human Resouce, 4
University of Phoenix
Business Administration and Management, General, 3.84
Pacific Grove High 1968 — 1971
Irvine Scientific April 2015 - Present
Memory Quilts by AppliKays September 2008 - April 2015
Athena Diagnostics 2003 - 2006
Johnson & Johnson 1996 - 2003
Frontier Communications March 1995 - March 1996
Skills
Biotechnology Industry, Pharmaceutical Sales, Sales Rep Training, Sales, Training, Medical Devices, PowerPoint, Microsoft Publisher, Microsoft Word, Mac OS, PC, Microsoft Excel, Outlook, Machine Embroidery, Quilting, Customer Service, New Business Development, Strategic Planning, Marketing, Microsoft Office, Social Networking, Advertising, Marketing Strategy, Sales Operations, Cold Calling, Inventory Management, Negotiation, Direct Sales, Social Media Marketing, Social Media, Contract Negotiation, Sales Process, Public Relations, Photoshop, Small Business, Product Development, Trade Shows, Teamwork, Customer Satisfaction, Leadership, Retail, Sales Management, Account Management, Time Management, Budgets, Team Building, Healthcare, Pharmaceutical Industry, Neurology, Management
Education
University of New Orleans 1990 — 1994
Bachelor of Applied Science (B.A.Sc.), Marketing/Marketing Management, General
First Communications July 2015 - Present
University of Phoenix January 2015 - Present
Crown Castle International March 2014 - November 2014
TransCore April 2012 - December 2013
Ericsson October 2011 - April 2012
Frontier Communications September 2010 - April 2011
Verizon Wireless February 2009 - January 2010
Alltel Wireless June 2007 - February 2009
Expeditors International June 2005 - June 2007
SBC August 1995 - May 2005
Skills
Telecommunications, Switches, Troubleshooting, Wireless Networking, Networking, VoIP, Wireless, Computer Network..., Routers, IP, Software Documentation, Call Center, LAN-WAN, Testing, Technical Support, Analysis, Access, Network Design, Disaster Recovery, Network Administration, Databases, Cabling, Data Center, Operating Systems, Process Improvement, Project Planning, Ethernet, Windows Server, Hardware, System Administration, T1, Unix, Management, Outlook, TCP/IP, Integration, SAP, SharePoint, Software Installation, Cisco Technologies
Education
University of Phoenix 2015 — 2017
Associate of Arts (AA), Information Technology
Brunswick High School 1984 — 1986
High School Diploma, General Studies
Wipro July 2015 - Present
Kiewit April 2015 - Present
Microsoft November 2013 - November 2014
Frontier Communications July 2010 - June 2013
Fieldwork September 2009 - February 2010
Marine Corps Exchange March 2008 - May 2009
UNC Wilmington August 2007 - December 2007
Skills
Business Development, Editing, User Generated Content, Media Monitoring, Data Entry, Databases, T1, Console Games, Private Line, Networking, PRI, MPLS, Team Leadership, Information Security, Video Games, Telephone Skills, Motivated self-starter, DS3, Adobe Creative Suite, Teamwork, Customer Experience, Technical Support, Customer Satisfaction, Customer Retention, Troubleshooting, Time Management, Customer Support, Interviews, Direct Sales, Employee Training, Wireless, Retail Sales, Sales, Co-location, Managed Services, CPE, Clerical Skills, Vulcan, DSL, Cellular Communications, Call Centers, SharePoint, Ethernet, Unified Communications, Fiber Optic Cable, Broadband, Salesforce.com, Training, HTML, CSS
Education
University of North Carolina at Wilmington 2003 — 2007
Bachelor's degree, Anthropology
Frontier Communications September 1999 - Present
Black and Decker January 1995 - January 1996
Skills
C/C++ STL, Java, SQL, jQuery, JScript, HTML
Education
Free Code Camp 2015 — 2015
Full Stack Web Development, Computer Software Engineering
University of New Haven 2000 — 2001
M.S, Computer and Information Science
University of New Haven 1993 — 1998
Bachelor of Science, Electrical Engineering
Frontier Communications June 2010 - April 2011
T-Mobile March 2001 - November 2003
Skills
Microsoft Office, Excel, Word, PowerPoint, Customer Service
Education
University of Phoenix 2011 — 2013
Frontier Communications March 2009 - January 2010
Wells Fargo Bank January 2002 - November 2007
Wells Fargo Merchant Card Services January 2002 - November 2007
Bank of America January 1997 - January 2000
Skills
Customer Service, Salesforce.com, Sales, Sales Management
Education
UOP 2002 — 2018
Degree in progress, Business
University of Phoenix
Bachelor of Science, Business Management
Frontier Communications February 2011 - Present
Amdocs December 2009 - December 2010
Patni Comp Sys November 2008 - December 2009
Patni Computer System November 2008 - December 2009
Fujitsu Consulting India Pvt Limited November 2007 - December 2008
Rockwell Automation November 2007 - December 2008
Fujitsu Consulting India Ltd. November 2007 - December 2008
Fujitsu Consulting 2007 - 2008
Skills
ETL, SQL, DB2, ITIL, IT Service Management, Databases, Performance Tuning
Education
Pune University
Bachelor, Engineering
University of Pune
Bachalors of Engineering, Information Technology
Fujitsu June 2014 - Present
Golden Bear Broadband November 2012 - April 2014
Sebastian May 2005 - February 2012
Frontier Communications January 2003 - May 2005
Frontier Communications January 2000 - January 2003
CITIZENS COMMUNICATIONS January 1993 - January 2000
Skills
Executive Management, Operations Management, Emerging Technologies, Enterprise IT..., Strategy, Wireless, Start-ups, Network Architecture, Business Development, IT Strategy, Leadership, DSL, Broadband, Telecommunications, P&L Management, Network Design, Management, Business Strategy, Integration, Security, Strategic Negotiations, Enterprise Software, Sales Operations, Optical Fiber, Networking, IP, Data Center, Cisco Technologies, Managed Services, LAN-WAN, IT Management, Mergers, Budgets, Routing, Call Centers, Team Leadership, Information Technology, Network Security, TDM, New Business Development, FTTx, Ethernet, Process Improvement, System Deployment, Financial Analysis, Financial Reporting, Software Project..., Software, Technology, Data Warehousing
Education
University of Phoenix 2006 — 2008
Bachelor's Degree, Business Information Systems
Integra Telecom August 2010 - Present
IP Networks, Inc. October 2007 - August 2010
Frontier Communications December 2005 - October 2007
Electric Lightwave January 1999 - December 2005
Skills
Metro Ethernet, Vendor Management, Product Development, Negotiation, Budgeting, Technical Management, Optical Design, Network Design, DWDM, Fiber, Network Operations, SDH, Ethernet, WAN, Optical Fiber, Budgets, Computer Network..., Technology Management, MPLS, Telecommunications, Wireless, Optics, VoIP, IP, T1, Operations Management, Networking, System Deployment, Wireless Networking, Fiber Optics, Network Engineering, Telephony, TDM, Broadband, Data Center, Routers, LAN-WAN, DSL, Co-location, Managed Services, DS3, SIP, Network Architecture, Carrier Ethernet, SIP Trunking, Switches, Unified Communications, Routing, ATM networks, QoS
Education
University of Phoenix 2003 — 2005
MBA, Masters of Business Administration
Walla Walla University
BSEE, Electrical Engineering, Mathematics, Computer Science
Frontier Communications October 2014 - Present
AT&T August 1997 - October 2014
ACG Incorporated January 1987 - August 1997
ACG Incorporated June 1981 - September 1987
West Shore Rubber Company September 1980 - June 1981
Skills
Testing, Networking, Engineering, AutoCAD, Inspection, Engineering Management, MS Project
Education
University of New Haven 1981 — 1986
BS, Mechanical Engineering
Soleo Communications August 2015 - Present
Fibertech Networks June 2001 - August 2015
Mpower Communications January 2000 - June 2001
William E. Simon Graduate School of Business - University of Rochester August 1999 - January 2000
Frontier Communications December 1995 - August 1999
Skills
Public Relations, Media Relations, Press Releases, Online Advertising, Market Planning, Customer Service, Marketing Communications, Newsletters, Corporate Communications, Internal Communications, Account Management, Advertising, Marketing, Online Marketing, Strategic Partnerships
Education
University of North Carolina at Asheville 1992 — 1994
BA, Marketing and Communications
Frontier Communications September 2014 - Present
Frontier Communications August 2013 - September 2014
Frontier Communications October 2007 - August 2013
Frontier Communications Solutions, a Citizens Communications Company May 2006 - October 2007
United Healthcare (Oxford Health Plans) June 2005 - May 2006
Oxford Health Plans April 2000 - June 2005
CDI Corporation July 1997 - April 2000
Cambridge Group November 1994 - July 1997
Skills
Applicant Tracking..., Recruiting, Talent Acquisition, Behavioral Interviewing, Vendor Management, Talent Management, Management, Employee Benefits, Employee Relations, Call Centers, Human Resources, Strategic Sourcing, Telecommunications, College Recruiting, Technical Recruiting, Training, Labor Relations, Leadership, Organizational..., Internet Recruiting, Workforce Planning, Sourcing, HRIS, Executive Search, Onboarding, Screening Resumes, Performance Management
Education
University of Rhode Island 1987 — 1992
BS, Consumer Affairs
Frontier Communications July 1998 - Present
Frontier Communications July 1998 - Present
Skills
Telecommunications, IP, Managed Services, Telephony, Wireless, Unified Communications, VoIP
Education
University of Phoenix
Associate's degree, IT Networking
Frontier Communications July 2010 - Present
Verizon September 2009 - June 2010
Verizon October 2004 - June 2010
US Army September 1999 - April 2004
Skills
Order Fulfillment, Customer Satisfaction, SIP, Call Center, LAN-WAN, Fiber Optics, Strategic Planning, Market Penetration, Analysis, Call Centers, Management, Networking, Process Improvement, Project Planning, Quality Assurance, Software Installation, Team Building, Training, Troubleshooting, Testing
Education
University of Phoenix 2009 — 2012
Master's degree, Business Administration and Management, General
University of Phoenix 2007 — 2009
Bachelors, Business Management
Veolia Water March 2013 - Present
GE October 2009 - May 2012
GE September 2005 - October 2009
GE August 2004 - September 2005
Frontier Communications January 2002 - August 2004
Triangle Pharmaceuticals, Inc. September 1999 - October 2001
Champion International Corporation March 1997 - July 1999
Skills
Financial Analysis, SOX, Financial Reporting, Process Improvement, Account Reconciliation, Financial Planning, Accounting, Budgeting, Strategic Planning, Forecasting, Access, Excel, Auditing, Reconciliation, Accounts Payable, Mergers, Variance Analysis, Analysis, Microsoft Office, Due Diligence, GAAP, Business Analysis, Team Leadership, Audit, Team Building, Negotiation, Analytics, Planning, Essbase, Billing, Acquisition Integration, Inventory Management, Financial Accounting, Accounts Receivable
Education
University of Phoenix 2001 — 2003
MBA, Global Management
Florida A&M Univiersity - School of Business and Industry 1984 — 1987
BS, Accounting
Frontier Communications February 2002 - July 2004
Skills
Microsoft Excel, PowerPoint, Program Management, Telecommunications, VoIP, Troubleshooting, Customer Service, Software Documentation, Call Center, Operating Systems, Windows, Team Leadership, Team Building, Process Improvement
Education
University of Phoenix 2011 — 2013
MHA/INF, Health Administration/Informatics, 3.85
University of Phoenix 2006 — 2010
BSBA, Business Administration/Management, 3.73
TDIndustries September 2014 - Present
Frontier Communications July 2010 - 2013
Verizon Business March 2006 - June 2010
Verizon 2003 - March 2006
Verizon March 2000 - 2003
Skills
Account Management, Sales, Retail, Telecommunications, Call Centers, Salesforce.com, Leadership, Networking, Service Delivery, Customer Service, Sales Operations, Customer Retention, Operational Support, Billing Solutions, Customer Satisfaction, Research, PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, Management, New Business Development, Training, Project Management, CPE, DSL, Metro Ethernet, Dispute Resolution, Continuous Improvement, Self-starter, Fast-paced, Multi Tasking, ISDN, Data Center, Troubleshooting, Telephony, T1, Process Improvement, Direct Sales, MPLS, VoIP, Wireless, Cold Calling, Broadband, CRM
Education
Central Junior High
Coppell High School
University of North Texas
4-year, Business-Marketing
BNSF Railway March 2015 - Present
New York Air Brake November 2014 - March 2015
Frontier Communications May 2014 - November 2014
New York Air Brake September 2013 - May 2014
BNSF Railway March 2011 - September 2013
Smile McKinney June 2009 - March 2011
Nortel Networks January 2008 - June 2009
Nortel Networks April 2004 - January 2008
Nortel Networks June 2000 - April 2004
Verizon Wireless formerly PrimeCo Personal Communications February 1999 - June 2000
Skills
Testing, Integration, Telecommunications, Troubleshooting, Software Documentation, Switches, Unix, Quality Assurance, Management, Requirements Analysis, Technical Training, System Testing, Wireless, Analysis, Networking, Data Center, Program Management, Project Management, UMTS, CDMA, Training, Technical Support, Databases, Windows, TCP/IP, Vendor Management, SharePoint, IP, VoIP, Operating Systems, SS7, PMP, Ethernet, Visio, SQL, IBM AS/400, Microsoft Dynamics, HP Quality Center, Planview, Team Leadership, Teamwork, Microsoft Office, Railway, Pharmacy
Education
University of New Orleans 1985 — 1993
Bachelor of Science, Management
University of New Orleans 1985 — 1993
Bachelor of Science, Business Administration
Archbishop Rummel 1981 — 1985
High School
Kehoe-France 1979 — 1981
Jr. High School
Frontier Communications February 2014 - Present
Techiepeople June 2002 - Present
Alcatel-Lucent July 2010 - February 2014
Llano Utility Services March 2002 - July 2010
Genuity September 2000 - May 2002
Federal Emergency Management Agency April 1998 - September 2000
Skills
Microsoft Mediaroom, Microsoft Servers, IPTV, Active Directory, Network Administration, Servers, Windows Server, IIS, DNS, Cisco Technologies, System Deployment, Security, SCCM, Data Center, TCP/IP, Troubleshooting, Hyper-V, VoIP, Virtualization, LAN-WAN, VMware, Microsoft Exchange, Switches, Networking, Operating Systems, Network Architecture
Education
University of North Texas 1990 — 1992
None, English
Frontier Communications July 2013 - Present
Byron Gabriel Public Relations (BGPR) October 2010 - Present
XO Communications November 2010 - July 2013
Integra Telecom September 2010 - November 2010
T-Mobile June 2009 - June 2010
XO Communications November 2005 - February 2009
VarTec Telecom May 2002 - May 2005
Allegiance Telecom May 1999 - September 2002
Skills
Customer Service, Telecommunications, Troubleshooting, VoIP, MPLS, Switches, T1, Cisco Technologies, Process Improvement, Call Center, Leadership, Account Management, Event Planning, Team Leadership, System Administration, Software Documentation, Training, Team Building, Routers, Project Management, Customer Satisfaction, Public Relations, Marketing, Management, Technical Support, Wireless, Networking, Call Centers
Education
University of Phoenix 2006 — 2008
Axia College, oAssociates of Arts: Business Administration
Axia College
Bachelor of Business Administration (BBA), Business Administration and Management, General
Verizon September 2014 - Present
Frontier Communications May 2010 - September 2014
Verizon Enterprise Solutions March 2004 - February 2009
Verizon Enterprise Solutions August 1997 - March 2004
Skills
Microsoft Office, Customer Service, English, Research, Teaching, Public Speaking, Telecommunications, Training
Education
University of Phoenix 2007 — 2009
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
University of Phoenix 2002 — 2006
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
Frontier Communications April 2007 - Present
Frontier Communications March 2005 - April 2007
Citizens Conferencing 2002 - 2005
Citizens Conferencing January 2000 - November 2002
Compaq Computers February 1999 - December 1999
New York CIty E.M.S. February 1997 - November 1999
Skills
Switches, Telecommunications, MPLS, VoIP, Unified Communications, Cloud Computing, Managed Services, Microwave, WAN, Telephony, IP, Co-location, Data Center, Wireless, Call Centers, Wireless Networking, Video Conferencing, SIP Trunking, SIP, Mobile Devices, Technical Support, Networking, Program Management, Hardware, Troubleshooting, Solution Selling, Network Design, Ethernet, Hosted Services, LAN-WAN, IP PBX, Security, Direct Sales, Computer Hardware, Vendor Management, Training, Integration, Enterprise Software, Help Desk Support, SaaS, Customer Retention, Strategic Partnerships
Education
University of Phoenix 2005 — 2010
MS, Telecommunication Management
Corllins University 2004 — 2007
BS, Information Technology
FCA - North America July 2015 - Present
Central Transport June 2015 - July 2015
Velocitel March 2013 - February 2015
Frontier Communications May 2010 - December 2012
Verizon July 2000 - May 2010
Skills
Telecommunications, Management, Project Planning, Customer Service, Project Management, Vendor Management, Team Leadership, Program Management, Cross-functional Team..., Customer Satisfaction, Process Improvement, Call Center, Operations Management, Troubleshooting, Team Building, Supply Chain Management, Fleet Management, Inventory Management, Supervisory Skills, Warehousing
Education
Villanova University 2009 — 2010
Master Certificate in Applied Project Management, Project Management
University of Phoenix 2006 — 2009
Master of Business Administration (MBA), Business Administration, Management and Operations
Frontier Secure March 2014 - Present
Frontier Communications November 2010 - Present
Frontier Communications March 2008 - November 2010
Skills
Sales Support, Process Improvement, Training & Development, Call Center Management, Call Center, Project Management, Problem Solving, Curriculum Design, Curriculum Development, Project Coordination, Requirements Analysis, Business Analysis, Requirements Gathering, Requirements Management, Requirement..., Functional Requirements, System Requirements, Requirements..., User Documentation, Telecommunications, Call Centers, Vendor Management, Cross-functional Team..., Management, Sales Operations, Salesforce.com, Leadership, Employee Training, Team Building, Analysis, Training, Customer Satisfaction, SDLC, CRM, Coaching, Budgets, Strategic Planning, Business Process, Software Documentation, Contract Negotiation
Education
University of Phoenix 2011 — 2013
MAED, Adult Education, 3.97
University of Phoenix 2008 — 2011
Bachelor of Science, Psychology
Frontier Communications February 2015 - Present
Pyramid Consulting October 2013 - February 2015
Frontier Communications 2015 - 2015
Strayer University August 2013 - October 2013
The Training Associates January 2011 - June 2013
University of Utah Continuing Education May 2010 - December 2010
Salt Lake Community College January 2010 - December 2010
Western Governors University June 2010 - August 2010
Vangent, Inc. November 2009 - May 2010
Zions BancorporationCall Center July 2008 - April 2009
Skills
Teaching, Curriculum Design, Feedback, Critical Thinking, Call Center, Soft Skills, Instructor-led Training, Curriculum Development, Coaching, Adult Education, Trainers, Classroom Instruction, Instructional Design, Customer Service, Personal Development, Customer Relations, Training Delivery, Leadership Development, Continuing Education, Software Training, Training Skills, PowerPoint, Excel, Customer Satisfaction, Policy, Banking, Mentoring, Technical Training, Team Building, Public Speaking, Performance Management, Interviewing, Staff Development, Change Management, Online Training, Employee Relations, Problem Solving, Hiring, Blended Learning, Employee Engagement, Outlook, Talent Management, Microsoft Office, Word, Team Leadership, Supervisory Skills, Management Development, Administration, Access, Sales Management
Education
Microsoft 2009 — 2009
MCT, Microsoft Certified Trainer
New Horizons Computer Learning CenterMS Office 2007 2009 — 2009
Technical Training
University of Phoenix 2003 — 2005
Masters, Business Administration
Verizon March 2013 - Present
Aricent Group July 2012 - March 2013
RME( A Leading Response Company) April 2011 - August 2012
Frontier Communications July 2010 - April 2011
Verizon 2002 - 2010
AIT Technologies 2001 - 2002
Skills
Software Project..., People Management, IT Strategy, SDLC, Management, Executive Reporting, Agile Project Management, Business Process, Telecommunications, PMP, Enterprise Architecture, Data Warehousing, Project Delivery, Requirements Analysis, CRM, Integration, Cloud Computing, Solution Architecture, Business Intelligence, .NET, Microsoft SQL Server, Agile Methodologies, Vendor Management, Process Improvement, IT Management, Databases, Business Process..., Business Analysis, SQL, Software Development, Visio, Resource Management, Project Portfolio..., SharePoint, ITIL, Program Management, IT Service Management, Information Technology, Requirements Gathering, Systems Analysis, Oracle, PMO
Education
University of Pune 1999 — 2001
MBA, MIS
University of Pune
Bachelors in Engg, Computer Engg
Frontier Communications March 2012 - Present
Various Temporary Assignments January 2010 - February 2012
MENARDS February 2008 - September 2009
O'HENRY HOTEL October 2005 - January 2008
ELECTROMATIC January 2005 - November 2007
Papa John's International April 1996 - October 2005
Skills
Management, PowerPoint, Outlook, Marketing, IT Support Assistant, Word, Excel, Microsoft Office, Troubleshooting, Accounts Payable, Accounts Receivable, Operations, MBA, Business Management, Office Management, Retail Management, Team Leadership, Delivering Results, Training &..., Clerical Skills, Process Improvement, Customer Service, Cost Reduction, Access, Microsoft Excel
Education
University of Wisconsin-Eau Claire 2010 — 2012
Master of Business Administration (MBA), Business Administration
University of North Carolina at Greensboro 1999 — 2004
Bachelor of Science, Business Administration
Frontier Communications November 2010 - Present
Collaborative Consulting December 2010 - December 2012
Frontier Communications February 2010 - September 2010
GTE/Verizon June 1996 - February 2010
GTE Data Services June 1991 - November 1996
Skills
Telecommunications, Testing, Project Management, Business Process, Management, Strategy, Change Management, Business Requirements, Requirements Gathering, Call Centers, Team Management, Systems Analysis, Training, Product Management, Vendor Management, Analysis, Integration, Team Leadership, Business Analysis, Software Documentation, Resource Management, Troubleshooting, Program Management, Customer Experience, Cross-functional Team...
Education
University of Phoenix 2007 — 2010
MBA, Information Technology
University of Phoenix 2002 — 2006
BS, Information Technology
Wayne State University 1972 — 1978
Computer Science
Frontier Communications January 2008 - Present
Frontier Communications June 2006 - December 2007
Converium Reinsurance (NA), Inc March 2002 - March 2005
Expert Networking, Inc. January 1995 - January 2002
Education
University of North Carolina at Greensboro 1978 — 1982
BA, History
Frontier Communications February 2015 - Present
Frontier Communications January 2014 - January 2015
Frontier Communications February 2013 - January 2014
Frontier Communications July 2011 - February 2013
The Buckle 2010 - 2012
Coldwell Banker January 2010 - August 2011
Skills
Customer Service, Leadership, Customer Satisfaction, Salesforce.com, Customer Retention, Outlook, Sales, Time Management, Data Entry, Cold Calling, Recruiting, Training, Microsoft Office, Customer Oriented, Highly detail oriented, Highly motivated..., People-oriented, Enthusiasm to learn, Direct Sales, Team Leadership, Team Management, Solution Selling, Strategic Partnerships, Lead Generation, Management, Customer Experience, Employee Training, Sales Process, Analysis, Sales Presentations, Networking, CRM, Building Relationships, Account Management, Vendor Management, Selling, Telecommunications, Team Building, Hiring
Education
University of Northern Iowa 2005 — 2009
Bachelor of Arts (B.A.), Organizational Communication
Deloitte July 2015 - Present
firstServices September 2011 - March 2015
PwC June 2014 - August 2014
Time Inc. June 2013 - August 2013
Frontier Communications June 2012 - August 2012
Skills
Public Speaking, Leadership, Time Management, Microsoft Excel, PowerPoint, Market Research, Marketing, Social Media, Latin Dance, Microsoft Office, Social Networking, Teamwork, Microsoft Word, Research, Event Planning, Management, Customer Service..., Statistics, Facebook, Qualitative Research, Critical Thinking, Customer Service, Quantitative Research, Program Management, Prezi, Survey Research, Networking, Spotfire, Microsoft SQL Server, SQL, VBA, Data Analysis
Education
University of Pennsylvania - The Wharton School 2011 — 2015
Bachelor of Science (B.S.), Operations and Information Management, Behavioral Economics, Cum Laude
Irondequoit High School 2007 — 2011
Bradshaw Mountain High School July 2015 - Present
Hastings Entertainment Inc. November 2012 - March 2015
Frontier Communications January 2012 - November 2012
Sebastian September 2008 - January 2012
Frontier Communications July 2003 - September 2008
Skills
Telecommunications, Team Building, Sales, Management, Wireless, IP, Sales Management, Call Center, Telephony, Call Centers, Business Development, Team Leadership, Operations Management, Customer Experience, Customer Service, Direct Sales, Cross-functional Team..., Sales Operations, Customer Satisfaction, Solution Selling, Product Management
Education
University of Phoenix
Business & Marketing
Frontier Communications July 2010 - Present
Skills
Access, Account Management, Budgets, Change Management, Call Centers, Coaching, Customer Service, Event Planning, Management, Leadership, Microsoft Excel, Microsoft Office, Process Improvement, Program Management, Public Speaking, Sales, Staff Development, Strategic Planning, Telecommunications, Team Building, Training
Education
University of Phoenix 2002 — 2004
Master's, Business Administration
West Virginia State University 1995 — 2000
Bachelor's, Accounting
University of Phoenix
Research Doctorate, Business Administration and Management, General
Frontier Communications September 2014 - Present
Frontier Communications May 2012 - September 2014
Frontier Communications July 2011 - May 2012
Frontier Communications July 2010 - May 2011
Verizon March 2010 - July 2010
Checksmart January 2010 - April 2010
Checksmart December 2007 - January 2010
Skills
Call Centers, Customer Satisfaction, Telecommunications, Customer Experience, Analysis, Troubleshooting, Customer Retention, Management, Team Leadership, Process Improvement, Call Center, T1, Marketing, Salesforce.com, Customer Service, Sales, User Acceptance Testing, Subject Matter Experts, Avaya, eWFM, Call Routing, Analytics, CMS, Microsoft Excel
Education
University of Phoenix 2012 — 2013
Master of Business Administration (MBA), Business Administration
Harrison College 2008 — 2012
Bachelor of Science (BS), Business, Management
Frontier Communications April 2014 - Present
Surfdog Media April 2003 - Present
Skills
Digital Media, Marketing, Sales, Public Relations, Advertising, Lead Generation, Social Media, Video Production, Television, Media Relations, Broadcast, Social Media Marketing, Copywriting, Public Speaking, Event Management, Telecommunications, Management, Customer Service
Education
University of North Carolina at Chapel Hill 1982 — 1986
Communications, Radio Televison and Movie Production
Level 3 Communications November 2014 - Present
tw telecom May 2014 - November 2014
tw telecom, inc. 1999 - April 2014
Frontier Communications September 1995 - December 1998
Skills
Managed Services, Telecommunications, Co-location, Solution Selling, MPLS, Unified Communications, SIP Trunking, VoIP, Data Center, Direct Sales, Ethernet, Cloud Computing, SIP, VPN, Selling
Education
University of Rhode Island 1988 — 1992
BA, English
Burnt Hills Ballston Lake
Frontier Communications August 2015 - Present
Freelance 2011 - Present
jcpenney June 2014 - August 2015
360 Wraps March 2014 - June 2014
HCK2 Partners September 2013 - January 2014
Elizabeth Tunnell Photography March 2010 - November 2010
Locke Bryan Productions September 2007 - June 2008
Hightower Electronic Media Academy 2004 - 2008
Skills
User Experience, User Experience Design, UX Design, Photoshop, InDesign, Adobe Creative Suite, Web Design, Video Editing, Graphic Design, Illustrator, Digital Photography, Digital Content Creation, Photography, Advertising, Social Media, Art Direction, Video Production, Final Cut Pro, Marketing, Videography, Multimedia, Final Cut Studio, Image Editing, Lightroom, Photo Editing, Image Manipulation, Professional Photography, CSS, HTML, Visual Design
Education
University of North Texas 2008 — 2011
Bachelor of Arts
L.V Hightower High School 2004 — 2008
Frontier Communications February 2010 - Present
FortWayne Ski Club 2013 - 2014
Frontier Communications August 1987 - December 2008
Skills
Telecommunications, Team Building, Cross-functional Team..., Management, Training, Leadership, Metrics, SAP, Process Improvement, Customer Service, Access, Call Center, Performance Management, Analysis, Budgets
Education
University of Phoenix ~ HR Management Certificate 2009 — 2010
Graduate Certificate in Human Resource Management, Human Resources Management
University of Phoenix ~ MA 1991 — 1992
Master of Arts, Management
University of Phoenix ~ BSBA 1988 — 1990
Bachelor of Science-Business Administration, Business
Frontier Communications March 2000 - Present
Skills
Customer Service, Management, Sales, Customer Satisfaction, Team Leadership, Call Centers, Troubleshooting, Team Building, Process Improvement, Telecommunications, Account Management, Training, Sales Management, VoIP, Leadership, Direct Sales, Customer Experience
Education
University of Phoenix 2012 — 2013
Associate of Arts (A.A.), Health/Health Care Administration/Management
Frontier Communications July 2014 - January 2015
Red Lobster March 2013 - July 2014
Buca di Beppo November 2008 - July 2012
Steak n Shake October 2006 - November 2008
Skills
Business, Finance, Transportation, Logistics, Management, Sales
Education
University of North Florida 2006 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Frontier Communications November 2011 - Present
Frontier Communications December 2009 - November 2011
Verizon March 2006 - September 2008
Verizon February 2003 - November 2006
Verizon November 1999 - November 2003
Skills
Telecommunications, Ethernet, Project Management, VoIP, Wireless, Telephony, IP, Network Design, Switches, Management
Education
University of Phoenix 2004 — 2006
Frontier Communications October 2014 - Present
CWA Local 1298 January 2012 - February 2014
AT&T May 1999 - February 2014
CWA Local 1298 January 2006 - January 2012
AT&T January 2000 - January 2006
CWA Local 1298/AT&T January 2002 - January 2005
CWA Local 1298/AT&T January 2000 - January 2001
AT&T January 1999 - January 2000
CVS January 1996 - January 1998
Skills
Telecommunications, Customer Service, Management, Microsoft Office, Team Leadership, Product Management, Account Management, Strategic Planning, Time Management, Human Resources, Contract Negotiation, Marketing, Payroll, Negotiation, Training
Education
University of Phoenix 2012 — 2014
Master’s, Business Administration
University of Phoenix 2010 — 2012
Bachelor’s of Science, Psychology, 3.95
University of Phoenix 2008 — 2010
Associate, Arts - Business, 3.93
Network Computing Architects, Inc (NCA) March 2015 - Present
Continuant July 2004 - October 2014
MPC Computers January 2002 - July 2004
UAC November 1998 - December 2001
DataLink Communications LLC. July 1996 - December 1998
Electric Lightwave 1995 - 1996
Frontier Communications 1992 - 1995
Skills
Business Development, Strategic Planning, Negotiation, Computer Hardware, Management, Channel, CRM, Call Centers, Cisco Technologies, Cold Calling, Cloud Computing, Contract Negotiation, Cross-functional Team..., Customer Retention, Customer Satisfaction, Customer Service, Entrepreneurship, Forecasting, Direct Sales, Key Account Management, Lead Generation, Leadership, Networking, New Business Development, P, Process Improvement, Proposal Writing, Recruiting, SaaS, Sales Management, Sales Operations, Sales Process, Salesforce.com, Sales, Pricing, Solution Selling, Start-ups, Team Building, Team Management, Teamwork, Telecommunications, Training, Vendor Management, VoIP, Marketing, Integration, Business Planning, Marketing Strategy, B2B, Budgets
Education
University of Oregon
Bachelor of Science (B.S.)
Frontier Communications June 2014 - January 2015
Nissan of Bakersfield February 2010 - January 2013
Skills
Marketing, Marketing Communications, Leadership, Microsoft Office, PowerPoint, Customer Service, Microsoft Word, Customer Satisfaction, Sales, Customer Retention, ADP Payroll, Technical Writing, SPSS, People Skills, Management
Education
University of North Texas 2009 — 2014
Bachelor of Arts (B.A.), Psychology, GPA 3.70
California state university bakersfield 2009 — 2012
Frontier Communications October 1986 - Present
Verizon April 2000 - August 2006
Verizon May 1997 - April 2000
Verizon April 1994 - May 1997
Verizon September 1991 - March 1994
Verizon April 1989 - August 1991
Skills
Telecommunications, Managed Services, Call Center, CPE, Telephony, Account Management, Salesforce.com, Customer Retention, Solution Selling, VoIP, Sales Operations, Call Centers, T1, Direct Sales, Professional Services, Customer Service, Management, Team Leadership, Broadband, Sales Process, Customer Satisfaction, Sales, Process Improvement, Program Management, Coaching, Training, DSL, Wireless, Analysis, Networking, Ethernet, Customer Experience, Avaya, Troubleshooting, IP, Vendor Management, Co-location, Metro Ethernet, MPLS
Education
University of Phoenix 2003 — 2010
Management
AMN Healthcare June 2015 - Present
Onward Healthcare July 2014 - Present
Medical Staffing Network March 2013 - June 2014
Frontier Communications September 2012 - December 2012
Take CareHealthSystems May 2010 - September 2012
Take Care Health May 2010 - August 2012
Guidant Group Inc November 2005 - May 2010
Onward Healthcare 2003 - 2007
Onward Healthcare November 2003 - September 2005
Stamford Tent & Event Services 2002 - 2003
Skills
Talent Acquisition, Healthcare, Creative Sourcing, Staffing Industry, Candidate Development, Recruiting, Onboarding, Social Networking, Sourcing, Staff Development, Industrial Sector, Vendor Management, Sales, Strategy, Leadership, Temporary Placement, Training, Human Resources, Management, Employee Benefits, Hiring, Interviews, Executive Search, Resume Writing, Marketing, Networking, Organizational..., Talent Management, Employee Relations, Applicant Tracking..., Temporary Staffing, Staffing Services, Screening, Cross-functional Team..., Coaching, Technical Recruiting, Screening Resumes, College Recruiting, Performance Management, Time Management, Contract Recruitment, Internet Recruiting, Customer Satisfaction, Benefits Negotiation, Cold Calling
Education
University of New Orleans 1985 — 1988
Marketing/Marketing Management, General
St Mary’s Dominican High School 1981 — 1985
Frontier Communications June 2010 - Present
Pinnacle March 2007 - June 2010
Skills
VoIP, Telephony, Telecommunications, Integration, Data Center, Vendor Management, Managed Services, MPLS, IP, Cloud Computing, Disaster Recovery, Wireless, Ethernet
Education
University of North Texas 1997 — 2004
External IT September 2013 - Present
Frontier Communications November 2012 - September 2013
Telvista Inc. September 2011 - December 2012
Cotton Patch Restaurant June 2010 - September 2011
Charlie Brown Construction, Demolition, and Landscaping April 2006 - September 2010
U.S. Census Bureau -- Census Coverage Management 2010 - 2010
Metromedia Restaurant Group April 2003 - June 2006
CRO 1996 - April 2003
Black-eye Pea Restaurant March 1988 - June 1996
Skills
Sales, Inventory Management, Inventory Control, Inventory Analysis, Profitable Growth, Increased Profitability, Customer Service, Java, Microsoft Office, Visio, MS Project, SQL, HTML 5, CSS, CSS Javascript, DHCP, Wireless Networking, Network Design, Operations Management, Payroll, Training, Menu Development, Team Building, VoIP, FiOS, Technical Writing, Language Teaching, Telecommunications, Published Author, Budget, Catering, Software Engineering, XHTML, Coaching, Lotus Notes, Hardware, Troubleshooting, Customer Satisfaction, Technical Support, Call Centers, Computer Hardware, Hiring, Vendor Management, Windows, Access, Budgets
Education
University of Phoenix 2010 — 2014
Bachelors of Science with a Concentration in Software Engineering, Information Technology, GPA - 3.54
Frontier Communications July 2015 - Present
Freelance Work January 2007 - Present
JCPenney February 2013 - July 2015
Ackerman McQueen June 2011 - February 2013
AT&T April 1999 - June 2011
Texas Data Entry January 1998 - July 2000
Skills
AngularJS, Zurb Foundation, Responsive Web Design, JavaScript, Front-end, jQuery, Objective-C, Backbone.js, HTML5, CSS3, JSP, PHP, iOS development, Java, Gulp, ATG Commerce, C++, Require.js, Apache, Linux, HTML, HTML + CSS, Git, Gradle, geb, Test Automation, JBoss Application Server, MySQL, Unix, Databases, Perl, Unix Shell Scripting, Object Oriented Design, Mac OS X, Photoshop, CSS, AJAX, Android Development, ActionScript, Flash, Amazon Web Services, Solaris, DNS administration, F5 BigIP, Veritas Volume Manager, Veritas Net Backup, JSON
Education
University of North Texas 1996 — 2002
BS, Computer Science
Lake Dallas High School 1992 — 1996
High School Diploma, General Studies
State of California April 2013 - Present
Elk Grove Unified School District January 2013 - April 2013
Clear Channel Radio July 2009 - November 2010
Frontier Communications March 2008 - November 2008
Oracle USA July 2004 - November 2007
MarketSource Inc. August 2002 - December 2003
ALLDATA October 2001 - April 2002
Sterling Software September 1997 - May 1999
Sony Electronics, Inc. October 1996 - September 1997
Symantec September 1992 - August 1996
Education
University of Phoenix 1991 — 1992
N/A, Business Management Courses
Seaside High School 1980 — 1983
HS Diploma, General
FleetPride April 2015 - Present
Frontier Communications May 2014 - March 2015
Consolidated Communications February 2013 - May 2014
CommSoft 2010 - 2013
Global Programming Services September 2001 - June 2010
Consolidated Communications 1995 - 2001
NYNEX DPI January 1986 - September 1994
Skills
RPG, SQL, DB2, OS/400, JavaScript, IBM iSeries, LANSA, RPG III, Integration, XML, CLP, HTML, Telecommunications, IBM AS/400, RPG II, Requirements Analysis, SDLC, Software Project..., Software Implementation, Business Analysis, Software Development, Database Design, Databases, iSeries, AS400
Education
Muscle Shoals State Technical College
Data Processing Curriculum
University of North Alabama
CenturyLInk Telecommunications April 2015 - Present
Frontier Communications January 2013 - July 2014
Frontier Communications January 2011 - January 2013
Boffin Language Group Inc. July 2009 - December 2010
InterCall July 2008 - May 2009
DB Build October 2006 - June 2008
FAVNET January 2002 - October 2006
Electric Lightwave November 1995 - January 2002
Skills
Managed Services, Unified Communications, IP, Wireless, VoIP, Metro Ethernet, Co-location, Telephony, SIP Trunking, Solution Selling, T1, MPLS, Channel, Broadband, SIP, Ethernet, Cisco Technologies, Telecommunications, WiFi, Selling, Network Engineering, Enterprise Software, Wireless Networking, Networking, Direct Sales, Cloud Computing, Strategic Partnerships, Salesforce.com, Data Center, Account Management, Sales, WAN, Hosted Services, Sales Operations, DSL, SaaS, Business Development, Channel Partners
Education
University of Oregon
Psychology
Kindred Healthcare May 2014 - Present
Walmart January 2014 - March 2014
Federal-Mogul Corporation October 2013 - December 2013
Caterpillar Inc. January 2012 - September 2013
Mylan October 2007 - December 2011
BRISTOL MYERS SQUIBB January 2005 - September 2007
Frontier Communications March 2001 - February 2005
Vialog Communications Group January 2001 - March 2001
Columbia Services December 2000 - January 2001
MCI WorldCom March 1997 - December 2000
Skills
SAP, BMC Remedy, Altiris, Project Management, EDI, Troubleshooting, Software Documentation, Technical Support, Lotus Notes, Customer Service, Active Directory, Vendor Management, SAP R/3, Testing, SAP MM, SAP ERP, Business Analysis, ERP, Business Process, Management, Consulting, Data Migration
Education
University of Phoenix 2004 — 2006
Master, Management of Information Systems
University of Phoenix Arizona 2004 — 2006
Master, Information Systems Management
University of Abidjan 1982 — 1986
B.A, Languages
ItIgnite Consulting February 2013 - Present
Credit Suisse October 2011 - Present
EPMA Inc. January 2009 - October 2011
Frontier Communications 2008 - 2008
Xinify Technologies 2005 - 2007
Citco Technologies 2004 - 2005
Skills
PMO, Project Portfolio..., PMP, SDLC, Resource Management, Business Process, Governance, Vendor Management, Program Management, Integration, Management Consulting, IT Service Management, Certified Project..., MS Project, PMI
Education
University of Pennsylvania 1975 — 1976
Masters, International Business Mgmt.
University of Pennsylvania - The Wharton School 1970 — 1974
Bachelors, Business Administration
TBWA August 2012 - Present
PepsiCo June 2009 - August 2012
Terex May 2008 - April 2009
Frontier Communications June 2007 - May 2008
Synapse Group Inc. June 2005 - June 2007
Time Warner Cable January 2004 - June 2005
Time Warner Cable January 2003 - January 2004
Carolina Commercial Heat Treating May 2001 - June 2002
Skills
SAP R/3, SAP BI/BW, Business Objects, Hyperion Enterprise, Essbase, Oracle SQL, PeopleSoft, EPM, Excel, Access, PowerPoint, Visual Basic, SQL*Plus, SIP, Hyperion, Microsoft Excel, ERP, Forecasting, Requirements Analysis, SAP BI, Financial Analysis, SAP, Business Analysis, Finance, Analysis
Education
University of North Carolina at Charlotte - Belk College of Business 1998 — 2003
Bachelor of Science in Accounting, Financial and Managerial Accounting Information Systems
Frontier Communications September 2013 - Present
GC Services January 2013 - September 2013
Kelly Services July 2012 - December 2012
uscellular November 2004 - June 2012
Skills
Troubleshooting
Education
University of Phoenix
AA, Information Technology/ Networking
Frontier Communications March 2008 - Present
Education
University of Phoenix 2003 — 2005
Bachelor, Information Technology
TEKsystems September 2011 - Present
Convergys - Development Solutions July 2010 - Present
Jasper 2014 - 2015
Jasper 2014 - 2015
Frontier Communications 2010 - 2011
T-Mobile April 2006 - January 2010
Patni Computers (Bellsouth) February 2005 - April 2006
Business Edge (Cox Communications) September 2004 - January 2005
Cablevision -Voom January 2004 - August 2004
Convergys November 2001 - December 2003
Skills
Disaster Recovery, Management, Oracle, Billing Systems, Customer Service, Finance, Process Engineering, Pricing, Data Conversion, Human Resources, Materials Management, Call Centers, Vendor Management, Business Analysis, Testing, Telecommunications, Leadership, Data Center, Business Requirements, Cross-functional Team..., System Deployment, Integration, Process Improvement, Software Documentation, Training, Wireless, SDLC, Access, Business Process..., Information Technology, Visio, ITIL, Business Process, IT Management, Project Management
Education
University of Phoenix 2005 — 2007
Master, Business Administration
University of Phoenix 2004 — 2007
Master of Business Administration (MBA), Business Administration and Management, General
Saint Francis College 1984 — 1987
Stillman College 1976 — 1980
Bachelor of Arts, Business Administration and Accounting
Northside High School
Frontier Communications January 2015 - Present
Nationstar Mortgage January 2014 - November 2014
MedSynergies August 2013 - January 2014
Omni Hotels June 2012 - February 2013
Dell Services November 2011 - June 2012
Gilead Sciences July 2010 - May 2012
Orlando Utilities Commission April 2010 - June 2010
Johnson & Johnson October 2008 - December 2009
CompuCom 2007 - 2008
JP Morgan FCS January 2006 - July 2006
Skills
Cognos, Hadoop/BigData, Tibco Spotfire, SAP HANA, SAP BI/BW, Business Objects, SAP R/3, Crystal Reports, Business Intelligence, Data Warehousing, ETL, Data Integration, Requirements Analysis, Informatica, Oracle, SSIS, SDLC, Netezza
Education
University of Pune
Bachelor's Degree, Electrical and Electronics Engineering
T-Mobile February 2015 - Present
T-Mobile January 2013 - January 2015
T-Mobile November 2011 - January 2013
Frontier Communications July 2010 - November 2011
Verizon May 2008 - July 2010
Verizon February 2003 - May 2008
Verizon February 2002 - February 2003
Verizon February 2000 - February 2002
Skills
Telecommunications, Program Management, Integration, Leadership, Management, Business Development, Team Leadership, Project Management, Contract Negotiation, Marketing, Competitive Analysis, Strategic Planning, MVNO, Call Centers, Analysis, Business Process, Cross-functional Team..., Broadband, Contract Management, WebTrends Analytics, Reporting & Analysis, FiOS, Franchise Agreements, Call Center, Dreamweaver, Microsoft Office 2007, Product Management
Education
University of Phoenix 2001 — 2004
Master of Business Administration (MBA), eCommerce, 3.9
University of Wisconsin- Parkside 1987 — 1993
Bachelor's degree, International Relations and Affairs, 3.1
Frontier Communications December 2005 - Present
Education
University of Phoenix 2004 — 2006
BSB/M, Business Management
Unisource September 2009 - Present
Frontier Communications February 1989 - April 2009
Education
University of Phoenix 1992 — 1994
BSBA, Business Administration
Frontier Communications Network AnalystHewlett-PackardJanuary 2014 - September 2014
Intellys March 2012 - February 2014
CompuCom Systems, Inc January 2010 - March 2012
Blockbuster August 1997 - September 2008
Skills
Active Directory, Help Desk Support, Troubleshooting, Cisco Technologies, WAN, BGP, Security, Switches, VPN, Servers, DNS, Routers, CCNA, Network Administration, TCP/IP, Networking, Cisco Call Manager, Technical Support, VoIP, Hardware, Disaster Recovery, Wireless Networking, Data Center, Computer Hardware, Network Engineering, Juniper, Network Security, Windows 7, Network Design, Routing, Wireless, LAN-WAN, Cisco IOS, EIGRP, XP, Firewalls, Windows Server, Microsoft Exchange, Windows XP
Education
University of North Texas 1982 — 1988
Bartech Group May 2015 - Present
MRC Global July 2014 - Present
MRC/Elite Staffing November 2013 - Present
Frontier Communications July 2010 - Present
Wireless Communications, Verizon Premium Retailer February 2004 - July 2010
Wireless Communications, Verizon Premium Retailer November 1990 - February 2004
Verizon Communications (Bell Atlantic/C&P Telephone of WV) January 1984 - October 1990
AT&T June 1981 - December 1983
Sears, Roebuck and Co. May 1979 - June 1981
Shop-A-Minit Convenience Store July 1979 - April 1980
Skills
Fiber Optics, MPLS, Testing, IP, VoIP, DSL, Wireless, Optical Fiber, Visio
Education
Univeristy of Phoenix 2000 — 2008
BS in e-Business, Master Business Administration
University of Phoenix 2000 — 2008
BS eBusiness & MBA
MasterCard May 2008 - Present
Frontier Communications October 1994 - October 2007
Education
University of New Haven
MBA, Finance
Rivero & Lefebvre, Inc January 2015 - Present
Wyzant College Tutoring November 2014 - Present
Ralph Ingerselli CPA January 2014 - May 2014
Terex Corporation May 2013 - December 2013
Thomson Reuters September 2011 - July 2012
Self Employed April 2011 - September 2011
Frontier Communications 2006 - 2010
Frontier Communications 2006 - 2010
"Pitney Bowes 1999 - 2006
"Pitney Bowes 1999 - 2006
Skills
Tax, Corporate Tax, Sarbanes-Oxley Act, Tax Accounting, Financial Reporting, Financial Analysis, Forecasting, Accounting, US GAAP, Auditing, Tax Returns, Internal Controls, Management, General Ledger, Microsoft Excel, Income Tax, Financial Accounting, Process Improvement
Education
University Of Phoenix
Master of Business Administration (M.B.A.), Accounting
University of Phoenix
Master of Business Administration (MBA), Accounting and Business/Management
Frontier Communications June 2010 - Present
URS Corp. Washington Division May 2009 - August 2010
Verizon January 2007 - December 2008
Verizon September 2000 - December 2006
Verizon March 1999 - September 2000
Verizon January 1998 - March 1999
Verizon September 1997 - January 1998
Payless Cashways Building Materials 1992 - 1997
Skills
Process Improvement, Purchasing, Cross-functional Team..., Leadership, Inventory Management, Procurement, Forecasting, Management, SAP, Logistics, Sourcing, Project Planning, Training, Telecommunications, Product Development, Team Building, Coaching, Change Management, Budgets, Strategic Sourcing, Vendor Management, Access, Supply Chain, Materials Management, Six Sigma, Supply Chain Management, Sales, Team Leadership, Process Engineering, Engineering, Outsourcing, Sales Operations, Customer Service, Pricing, Microsoft Excel, Analysis, Outlook, Negotiation, Contract Negotiation
Education
University of North Texas
BFA
Cisco Systems July 2011 - Present
Paizo Publishing, LLC September 2011 - Present
Frontier Communications March 2011 - July 2011
The Freeman Company August 2010 - November 2010
Layered Technologies June 2008 - June 2010
Verizon June 1997 - April 2008
Skills
Cisco Technologies, Firewalls, Data Center, Software Documentation, TCP/IP, System Administration, Virtualization, Troubleshooting, Security, Linux, Unix, VPN, Apache, Servers, Operating Systems, Solaris, Switches, Routers, DNS, Networking, Network Security, Cisco IOS, Routing, VMware
Education
University of North Texas 1988 — 1997
N/A, Computer Science, Drama
Tangerine Global November 2013 - Present
Calix July 2012 - November 2013
Frontier Communications July 2009 - July 2009
Ibahn 2006 - 2009
Advace Fiber Communications 2000 - 2002
Skills
CCNA, CCNP, Calix Certified, Switches, TCP/IP, Cisco Technologies, VoIP, IP, Ethernet, Network Design, Routers, VPN, Firewalls, Network Architecture, MPLS, WAN, Network Engineering, Network Security, Routing, DHCP, Wireless, Linux, Network Administration, Telecommunications, Wireless Networking, Cisco IOS, OSPF, DSL, BGP, LAN-WAN, QoS
Education
University of Phoenix
Bachelor of Business Administration (B.B.A.)
Northwestern Mutual January 2013 - Present
Frontier Communications July 2010 - January 2013
Verizon January 2009 - July 2010
Skills
Disability Insurance, 401k, Life Insurance, Employee Benefits, Fixed Annuities, Retirement Planning, Succession Planning, Personal Financial..., Long Term Care Insurance, Roth IRA, Debt Management, Wealth Accumulation
Education
University of Phoenix 2010 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General
West Virginia Wesleyan College 2003 — 2007
Bachelor of Arts (B.A.), Political Science and Government
Frontier Communications September 1979 - Present
Skills
Telecommunications, T1, Sales, Ethernet, Management, Team Leadership, Telephony, Business Development, Broadband, Direct Sales, Cross-functional Team..., IP, Sales Management, VoIP, Strategic Planning, WAN, Team Building, Project Management, Call Centers, MPLS, Fiber Optics, Wireless, Managed Services, Metro Ethernet, Computer Network..., Unified Communications, DSL, Solution Selling, LAN-WAN, Co-location, Cabling, Optical Fiber, Network Design, Avaya, SIP Trunking, Hosted Services, DWDM, SIP, ATM networks, Internet Services, Network Engineering
Education
University of Phoenix 2004 — 2007
MBA, Business Administration
Frontier Communications April 2012 - Present
Equifax 2014 - 2014
Interstate National Dealer Services, Inc. June 2010 - April 2012
MACTEC March 2006 - November 2009
Skills
Financial Reporting, Accounting, Account Reconciliation, Budgets, Financial Analysis, Auditing, QuickBooks, Financial Accounting, Variance Analysis, Sarbanes-Oxley Act, Finance, Internal Controls, PeopleSoft, Internal Audit, GAAP, Forecasting, Process Improvement
Education
University of New Orleans 2000 — 2005
BS, ACCOUNTING
University of New Orleans 2000 — 2004
BS, BUSINESS ADMIN
Frontier Communications AnalystRicoh Americas Corporation1991 - 2004
Skills
Bank Reconciliation, Microsoft Excel, Finance, Budgets, Accruals, Payroll, Journal Entries, Fixed Assets, Financial Statements, Accounts Receivable, Tax Accounting, Accounts Payable, Variance Analysis, Account Reconciliation, Auditing, Sarbanes-Oxley Act, Financial Reporting, General Ledger, Accounting
Education
University of New Haven 1969 — 1971
BSBA, Accounting
Philips January 2004 - Present
FRONTIER COMMUNICATIONS 1998 - 2004
Advantage Federal Credit Union December 1986 - December 1996
Education
University of Phoenix
BSB/M, Business
Frontier Communications 2011 - Present
Sky King Foundation 2009 - 2011
Verizon (formerly GTE) 1996 - 2009
Epsilon (formerly DMDA) 1993 - 1996
Skills
Product Launch, Broadband, Product Management, Product Marketing, Telecommunications, Cross-functional Team..., Wireless, B2B Marketing, Call Centers, Channel Partners, Competitive Analysis, Direct Sales, Go-to-market Strategy, Management, Marketing, Product Lifecycle...
Education
University of North Texas
BA, Communications
Frontier Communications March 2015 - Present
AT&T July 2007 - December 2013
SBC March 2000 - July 2007
Southern New England Telecommunications April 1997 - March 2000
Skills
PMP certified,..., MS Project, •Scope planning,..., PMP, Vendor Management, Telecommunications, Project Management, Software Project..., Project Planning, Visio, Integration, Requirements Analysis, Project Delivery
Education
University of New Haven 2000 — 2002
Master of Business Administration (MBA), Business Administration and Management of Human Resources, 3.0
Albertus Magnus College, New Haven, CT 1997 — 2000
Bachelor of Science (BS), Human Resources Management/Personnel Administration, General, 3.0
Volusia County Schools/Indian River Elem School November 2013 - Present
Aon Hewitt, Orlando FL 32826 April 2013 - October 2013
Sears Home Services March 2012 - February 2013
Connextions/United Healthcare September 2011 - November 2011
Frontier Communications June 2011 - August 2011
Houghton Mifflin Harcourt 2001 - June 2009
Houghton Mifflin Harcourt 1991 - 2001
Houghton Mifflin Harcourt 1988 - 1999
Houghton Mifflin Harcourt 1987 - 1988
Houghton Mifflin Harcourt 1986 - 1987
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Leadership, Training
Education
University of Phoenix 1998 — 2002
Bachelor's degree, Business Administration, Management and Operations
Medicago May 2014 - Present
Frontier Communications May 2004 - October 2012
ChemCodes July 2000 - March 2003
Kirkland's Home October 1989 - July 2000
Skills
Telecommunications, Data Analysis, Microsoft Office, Microsoft Excel, Microsoft Word, Visio, PowerPoint, SharePoint, Project Management, Call Center, Program Management, Customer Service, Retaining Customers, Visual Merchandising, Internal Communications, High Level Of..., Deadline Driven, Human Resources, Health Insurance, Administrative..., Outlook, PeopleSoft, Lotus Notes, Customer Support, Customer Satisfaction, Training, Research
Education
University of North Carolina at Greensboro 1990 — 1995
Bachelor of Science, Leisure Studies
Frontier Communications December 2012 - Present
Frontier Communications March 2012 - December 2012
Frontier Communications April 2011 - March 2012
Frontier Communications July 2010 - April 2011
Verizon Business June 2007 - July 2010
Verizon Data Services June 2001 - June 2007
Verizon Data Services September 1999 - June 2001
Verizon December 1997 - September 1999
GTE August 1995 - December 1997
Skills
Program Management, Vendor Management, Project Management, Process Improvement, PMP, Business Analysis, Integration, Visio, Project Planning, Project Delivery, Requirements Analysis, Change Management, Management, Disaster Recovery, Testing, IT Management, Software Documentation, Troubleshooting, IT Strategy
Education
University of Phoenix 2001 — 2005
Master of Business Administration (MBA), Computer/Information Technology Administration and Management
University of South Florida 1993 — 1997
Bachelor's degree, Management Information Systems and Services
Frontier Communications August 2013 - Present
Frontier Communications June 2012 - August 2013
Frontier Communications August 2004 - June 2011
VERIZON COMMUNICATIONS January 1998 - January 2004
Skills
Training, Sales Management, Digital Marketing, Marketing, Product Marketing, Direct Sales, Sales Process, Cold Calling, Product Development, Process Scheduler, Marketing Communications, Marketing Strategy, Sales Presentations, Marketing Management, Customer Retention, Sales, Human Resources, Interviews, Integrated Marketing, Customer Service, Telecommunications, Direct Marketing, Retail, Competitive Analysis, Customer Experience, Account Management, Solution Selling, Cross-functional Team..., Market Planning, New Business Development, Management, B2B, Customer Satisfaction
Education
University of Notre Dame 1993 — 1997
BBA, Bachelor, Business Administration; Marketing
Frontier Communications June 2011 - August 2011
Stein Mart Retail Store November 2007 - June 2011
Verizon Telecommunications September 1976 - April 2007
Skills
Customer Service, Microsoft Excel, Microsoft Office, Invoicing, Leadership
Education
San Angelo Central High School
High School Diploma
Tulsa Junior College
University of North Texas
Frontier Communications December 2010 - Present
Frontier November 2009 - December 2010
Verizon January 2006 - November 2009
Verizon January 2004 - January 2006
Verizon January 2003 - January 2004
Skills
Training & Development, Project Management, Curriculum Development, Sales Management, Employee Training, Technical Writing, Development & delivery..., Team Management, Cross-functional Team..., Telecommunications, Training, Process Improvement, Vendor Management, Management, CRM, Salesforce.com, Call Centers, Strategy, Product Management
Education
University of Phoenix
Bachelor, Business Management
Frontier Communications June 2010 - Present
Verizon September 1999 - June 2010
Skills
Avaya, Avaya Communication..., Avaya Technologies, Avaya IP Telephony, Avaya ASA, IVR, VoIP, Telecommunications, Call Centers, Unified Communications, Wireless, Vendor Management
Education
University of Phoenix 2007 — 2009
Associate of Arts, Business
Logan High School 1994 — 1997
High School Diploma, Business
3M October 2012 - Present
RES Direct December 2010 - June 2012
Frontier Communications September 2010 - November 2010
Nintendo of America November 2008 - March 2009
Michaels Arts and Crafts January 2008 - August 2008
Navy Exchange Key West January 2007 - June 2007
Comcast Cable Communications August 2002 - December 2004
Skills
Customer Service, Program Management, Call Center, Troubleshooting, Loss Prevention, First Aid, Call Centers, Sales, Training, Customer Satisfaction, Account Management, Public Speaking
Education
University of Phoenix 2012 — 2014
BS in Criminal Justice
University of Phoenix 2012 — 2014
BS in Criminal Justice
University of Phoenix 2009 — 2012
Associate of Arts (A.A.), Criminal Justice and Corrections, 3.52
Tartan High School 1985 — 1991
Frontier Communications June 2006 - December 2010
Pitney Bowes Credit Corporation January 1999 - June 2006
Education
University of Phoenix 2001 — 2003
Master of Business Administration (M.B.A.), Accounting and Business/Management
Commerce High School
Mercy College
Bachelor of Science (BS), Accounting
Frontier Communications 2004 - 2012
Education
University of Phoenix 2008 — 2012
Business Administration and Management, General
CWA US January 2012 - Present
Frontier Communications March 2000 - Present
Skills
Customer Service, Facilities Management, Microsoft Office, Contract Negotiation, Operations Management, Project Management, Team Building, Budgets, Microsoft Excel, Strategic Planning, Management, New Business Development, Negotiation, Contract Management, Account Management, Telecommunications, Customer Satisfaction, Team Leadership, Process Improvement, Project Planning
Education
University of Phoenix 2013 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.82
University of Phoenix 2010 — 2013
Bachelor of Science (BS), Business Administration and Management, General
Frontier Communications July 2010 - Present
Verizon June 2004 - July 2010
Verizon April 2000 - June 2004
Skills
Telecommunications, Frame Relay, Telecommunications..., Computer Network..., DSL, Team Leadership, Cabling, T1, Wireless, IP, MPLS, Telephony, VoIP, Troubleshooting, Managed Services, Broadband, Call Centers, Ethernet, Fiber Optics
Education
University of Phoenix 2001 — 2004
Finance and Financial Management Services
George Washingon High 1988 — 1990
Frontier Communications February 2014 - September 2014
Citi December 2006 - August 2013
Qwest May 2000 - July 2006
Skills
Unix, Customer Service, Business Analysis, Business Requirements, Outlook, Microsoft Office, Financial Reporting, Quality Assurance, Asset Management, Technical Support, Creative Problem Solving, Project Management, Disaster Recovery, Access, PowerPoint, Microsoft Excel, Server Administration, Vendor Management, Process Improvement, Analysis, Telecommunications, CRM, Security, Analytics, Crystal Reports, Compliance, Contractors, General Ledger, Hardware, Organization, Research, VoIP, Avaya, SharePoint, System Administration, Call Centers, Training, Technical Writing, Decisiveness, Teamwork, Account Reconciliation, Automation, Microsoft SQL Server, Networking, Relocation, SS7, Social Media, User Experience, Visio, Software Documentation
Education
Cherry Creek High School
University of Northern Colorado Bachelor of Science
University of Northern Colorado
Bachelor's degree
Frontier Communications October 2011 - Present
Frontier Communications January 2011 - October 2011
Frontier Communications November 2007 - January 2011
Skills
Call Centers, Sales, Telecommunications, VoIP, Managed Services, Customer Retention, Customer Satisfaction, Solution Selling, Team Leadership, Customer Experience, Customer Service, Team Building, CRM, Fiber Optics, Microsoft Office
Education
University of Phoenix 2011 — 2012
Master of Business Administration (M.B.A.)
University of Washington 2004 — 2006
Bachelor of Business Administration (BBA), Business Administration and Management
Frontier Communications June 2015 - August 2015
University of New Haven August 2014 - December 2014
Gill-Simpson, Inc. May 2013 - July 2013
Gill-Simpson, Inc. June 2012 - August 2012
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Office, AutoCAD
Education
University of New Haven 2012 — 2016
Bachelor of Science (B.S.), Systems Engineering
Frontier Communications Cable SplicerFrontier CommunicationsNovember 2000 - Present
United States Marine Corps July 1996 - July 2000
Education
University of Phoenix
Bachelor's Degree, Business Administration and Management, General, 3.9