Frontier Communications
Industry: Telecommunications company
DescriptionFrontier Communications Corporation is a telecommunications company in the United States. It was known as Citizens Utilities Company until May 2000 and Citizens Communications Company until July 31, 2008. CEO: Daniel James Mccarthy (3 Apr 2015–) Headquarters: Norwalk, Connecticut, United States Revenue: 9.128 billion USD (2017) Number of employees: 22,736 (2017) Subsidiaries: Frontier North, Frontier Florida, Frontier California, Did you know: Frontier Communications is the eighth-largest multichannel video service provider in the US by total subscribers (961,000). wikipedia.org
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Frontier Communications Employees
New York Life Insurance Company January 2015 - Present
Frontier Communications October 2013 - April 2014
Verizon Wireless June 2010 - September 2013
Skills
Management, Insurance, Sales
Education
Columbia Basin College 2007 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General
Pasco high school 2003 — 2007
University of Rochester March 2015 - Present
TEKsystems October 2014 - February 2015
Frontier Communications March 2014 - June 2014
Mid-Hudson Cablevision August 2012 - March 2014
FairPoint Communications April 2006 - October 2011
FairPoint Communications November 2003 - January 2005
Skills
Troubleshooting, Technical Support, Software Installation, Operating Systems, Call Centers, Wireless, Access, Intermediate Computer..., Telecommunications, Networking, Help Desk Support, Windows, Customer Satisfaction
Education
Southern New Hampshire University 2013 — 2016
In Progress, A.S. Information Technology
State University of New York Empire State College 2011 — 2012
no degree, B.S. Business Information Systems
Columbia-Greene Community College 2003 — 2003
General Studies
Frontier Communications June 2013 - Present
Verizon October 2006 - July 2008
Skills
Network Design, Networking, Wireless Networking, Equipment Installation, Field Installation, Construction, Project Management, ATM Networks, IP, Fiber Optics, Telephony
Education
University of Phoenix 2012 — 2013
CIsco Networking
Collin County Community College 2000 — 2002
Frontier Communications July 2015 - Present
United States Air Force December 2005 - Present
Texans Credit Union September 2014 - July 2015
Texans Credit Union March 2014 - September 2014
Baylor Health Care System 2008 - 2014
Skills
Cisco Certified, CCNA, Security Plus, Cisco Routers, Cisco IOS, Software Documentation, Network Security, Network Administration, CompTIA A+ Certification, Troubleshooting, Computer Hardware, Information Technology, Security, Leadership, Microsoft Office, Windows 7, Inventory Management, Data Entry, Management, Windows, HIPAA, Hospitals
Education
Collin County Community College 2014 — 2017
Computer Systems, Computer Support
University of North Texas 2013 — 2017
Bachelor's degree, Information Technology
Dallas County Community College 2008 — 2008
Associate of Arts and Sciences (AAS), Liberal Arts & Life Science Program, 4.0
Remington College-Dallas Campus 2006 — 2007
Diploma, Pharmacy Technician, 2.75
U.S. Department of Veterans Affairs February 2015 - Present
TEKsystems April 2014 - February 2015
Austin Energy July 2013 - January 2014
Frontier Communications June 2011 - December 2012
26th Network Operations Group January 2010 - January 2011
Frontier Communications 2011 - 2011
United States Air Forces Central (USAFCENT) Air Forces Forward (AFFOR) Intelligence Directorate (A2) July 2009 - January 2010
26th Operations Support Squadron/26th Network Operations Group June 2008 - June 2009
380th Expeditionary Communications Squadron January 2008 - May 2008
USAF October 2006 - December 2007
Skills
Information Assurance, Computer Security, Security, Vulnerability Assessment, Information Security, DoD, Military, Network Security, SharePoint, Security Clearance, Air Force, Leadership, Defense, CISSP, Process Improvement, System Administration, Telecommunications, DIACAP, Training, Change Management, Project Management, Networking, Top Secret, Vulnerability Management, Testing, Command, Intrusion Detection, Technical Writing, Information Security..., Operating Systems, Requirements Management, Penetration Testing, Quality Assurance, IT Project & Program..., Education & Training, Metasolv M6, Oracle ASAP, Personnel Management, Personnel Supervision, Business Process..., Windows Domain, Inventory Management, Computer Network..., Customer Support..., Public Speaking, Communication, Office Automation..., Command & Control, Oracle Mobility..., Information Technology
Education
Park University 2001 — 2013
BS, Management, 3.9 GPA
Community College of the Air Force 1995 — 2000
Associate's Degree, Information Systems Management
Fairborn HS
Wright State University
Freedom's Promise Ministries October 2013 - Present
Parkline Building Systems July 2012 - Present
Frontier Communications November 1999 - July 2012
Skills
Recruiting, Training, Benefits Administration, Retirement Benefits, Payroll, Process Safety, Employee Benefits, Human Resources, Hiring, Workers Compensation, New Hire Orientations, Workforce Planning, FMLA, Employee Training, Employee Relations, Labor Relations, Personnel Management, Interviews, Onboarding, Performance Management
Education
Columbia Southern University
Bachelor of Science (BS), Occupational Safety and Health Technology/Technician
Purdue University April 2012 - Present
Frontier Communications April 2010 - April 2012
Verizon March 2005 - March 2010
Fujitsu Network Communications March 2001 - March 2005
GTE September 1998 - March 2001
United States Air Force September 1995 - September 1998
Caterpillar Inc. April 1994 - September 1995
Skills
Network Design, Unified Communications, LAN-WAN, DWDM, Technical Leadership, TDM, ATM networks, Operations Management, Team Leadership, Switching, Leadership, SDH, Cloud Computing, Microsoft Office, Frame Relay, Disaster Recovery, Networking, ROADM, Windows, HTML, Cisco Technologies, TL1, WDM, Customer Service, Management, Network Engineering, Telecommunications, IP, VoIP, Data Center, Team Building, Wireless, Strategy, Project Management
Education
Community College of the Air Force 1995 — 1998
armament weapon systems
Frontier Communications December 2014 - May 2015
Volt Workforce Solutions June 2013 - September 2014
CornerStone Staffing April 2013 - June 2013
CornerStone Staffing November 2011 - January 2013
TEKsystems February 2011 - June 2011
First Cash Financial Services, Inc. February 2009 - September 2010
Burnett's Staffing, Inc. August 2008 - February 2009
US Navy June 2003 - June 2008
Skills
Data Entry, Customer Service, Leadership, PowerPoint, Microsoft Word, Accounting, Call Centers, Management, Microsoft Office, Team Leadership, Troubleshooting, Networking, Windows, Microsoft Excel, Computer Hardware, Military Logistics, Technical Support, Training, Help Desk Support, Operating Systems, System Administration, Security, Administration, Team Building
Education
Columbia College
Certificate, Human Resources Management
Columbia College
Bachelor's Degree, General Studies, Minor in Criminal Justice
Tektronix Communications April 2015 - Present
HCL Technologies October 2014 - March 2015
Fujitsu July 2014 - September 2014
Frontier Communications August 2013 - May 2014
Telvista Inc. January 2012 - December 2012
Skills
Telecommunications, Customer Service, Sales, Wireless, Troubleshooting, Networking, IP, Call Centers, Project Management, Microsoft Office, Help Desk Support, PowerPoint
Education
Colorado Technical University 2013 — 2017
Bachelor of Science (B.S.), Information technology
Susan B. Anthony Center June 2015 - Present
Independent February 2015 - Present
Center for Excellence in Teaching and Learning September 2014 - Present
University of Rochester May 2014 - Present
University of Rochester Medical Center September 2013 - Present
Syracuse University May 2013 - August 2013
Frontier Communications May 2012 - August 2012
Skills
Public Speaking, Research, Community Outreach, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Data Analysis, Event Planning, Leadership, Statistics, Programming Languages, PCR Primer Design
Education
University of Rochester 2015 — 2016
Take 5 Scholar, Women in Business and Leadership
University of Rochester 2012 — 2016
Bachelor's Degree, Take 5 Scholar Year, Neuroscience
Dartmouth College 2011 — 2012
Tri-City Herald May 2015 - Present
Frontier Communications May 2009 - March 2015
Verizon Communications July 2006 - May 2009
US Army May 1994 - May 2004
Skills
Social Media, Certified Public Notary, Telecommunications, Vendor Management, Project Management, Event Planning, Marketing, Public Speaking, Telephony, Social Media Marketing, Public Relations, Event Management, Fundraising, Media Relations, Community Outreach, Microsoft Word, Call Centers, Outlook, Customer Satisfaction, Software Documentation, Leadership, Team Leadership, Microsoft Excel, Microsoft Publisher, PowerPoint, Lync, Infinium, Yammer, Access, Adobe Acrobat, Sametime, Lotus Notes, Technical Support, Customer Service, PeopleSoft, Troubleshooting, RFP, Teaching, SAP CRM, Accounts Payable, Training, Sales, Team Building, Negotiation, T1, Customer Retention, Management, Administrative..., Research, Strategic Planning
Education
University of Phoenix 2013 — 2015
Master of Business Administration (MBA), Marketing
University of Phoenix 2010 — 2011
Masters in Management, Management, 3.9
University of Phoenix 2008 — 2009
Bachelor of Science, Business Administration and Management, General, 3.8
Columbia Basin College 2007 — 2008
Associate of Applied Science, Accounting, 3.6
Columbia Basin College 2006 — 2007
Asscoiate of Applied Science, Business/Commerce, General, 3.3
Columbia Basin College 2004 — 2006
Associate of Science (AS), Business Administration and Management, General, 3.2
Frontier Communications November 2014 - Present
Goodman Networks - Network Knowledge Delivered June 2013 - June 2014
Tyler Technologies / Incode Division September 2012 - February 2013
Datamatic, Ltd August 2006 - January 2012
dataVoice International 2012 - 2012
Skills
Vendor Management, Process Improvement, Program Management, Software Documentation, Requirements Analysis, Software Project..., Telecommunications, SDLC, Team Leadership, Project Management, Quality Assurance, Team Building, MS Project, PMP, Integration
Education
Dallas Baptist University 2002 — 2008
Bachelor of Business Administration (B.B.A.), Management of Information systems
Frontier Communications May 2014 - June 2015
General Atlantic August 2000 - September 2013
NETiMAGE 1995 - 2000
Skills
IT Operations, Microsoft Exchange, Avaya Communication..., Avaya Site..., NetApp Filers, Windows Server, Fortinet, Computer Security, Wireless Networking, Cisco Nexus, Cisco Routers, Cisco UCS, IIS, Microsoft Office..., Disaster Recovery, Solar Energy, Active Directory, Android, Mobile Technology, Microsoft Office, Cloud Computing, Citrix, Network Architecture, Java, Project Management, NetApp, Networking, VMware Infrastructure, Windows System..., IT Management, Integration, IT Strategy, VMware, Data Center, SaaS, Management, Vendor Management, Virtualization, Cisco Technologies, Outsourcing, Enterprise Software, Network Security, Business Continuity, SAN, WAN, Storage, Servers, PCI DSS, Firewalls, IT Operations Management
Education
Columbia University in the City of New York 1993 — 1995
Programming
College of Aeronautics 1990 — 1992
Avionics
San Jose State University
Computer Programming, Specific Applications
Frontier Communications April 2015 - Present
SeaChange International July 2011 - January 2015
SeaChange International November 2007 - July 2011
SeaChange International October 2003 - November 2007
SeaChange International October 2001 - October 2003
SeaChange International November 1999 - October 2001
SeaChange International October 1997 - November 1999
SeaChange International October 1996 - November 1997
Digital Equipment Corp March 1996 - October 1996
Digital Equipment Corp January 1995 - March 1996
Skills
Troubleshooting, Integration, TCP/IP, Technical Support, Windows Server, Linux, Servers, IP, Hardware, Switches, Operating Systems, Storage, Software Installation, Computer Hardware, VPN, Virtualization, Wireless, Routers, IPTV, Testing
Education
Daniel Webster College
Exelon March 2015 - Present
TEKsystems September 2013 - February 2015
CSC September 2011 - June 2013
Frontier Communications August 2010 - June 2011
Verizon Data Services January 2008 - July 2010
WorldCom January 2007 - January 2008
EDS Group 2003 - 2006
Skills
Solaris, Solaris Zones, Solaris Volume Manager, Linux Server, Disaster Recovery, Data Center, Veritas Volume Manager, Red Hat Linux, Netbackup, Sun Cluster, HP-UX, Unix, Linux, SAN, Veritas Cluster Server, Servers, System Administration, Cluster, Storage Area Networks, Shell Scripting, Troubleshooting, Operating Systems, Veritas Storage..., NFS, Network Security, ZFS, RHEL, High Availability, EMC Storage, Linux System..., AIX, ITIL, vSphere, Sun, VMware, NetBackup
Education
Community College of Denver 1996 — 1997
Associate equivalent, Information Systems
Widefield HS 1983 — 1985
HS Diploma
DT Consulting 2005 - Present
Charter One Bank June 1995 - June 2005
Frontier Communications 1993 - 2003
Oxford Technical Search 1990 - 1995
Skills
Coaching, Recruiting, Leadership Development, Organizational..., Strategic Planning, Human Resources, Business Strategy, Team Building, Performance Management, Change Management, Employee Relations, Succession Planning, Training, Management Consulting, Mergers & Acquisitions, Business Development, Management, Strategy, Program Management, Nonprofits, HR Consulting
Education
Cornell University
Zixcorp June 2013 - Present
Frontier Communications October 2011 - June 2013
AT&T May 2008 - June 2011
Skills
Integrated Marketing, Software Installation, Customer Satisfaction, Customer Service, Technical Support, Computer Hardware, VoIP, Networking, Troubleshooting, Switches, Call Centers, Telecommunications, T1, Network Engineering, Network Design, MPLS, Computer Network...
Education
Collin County Community College 2005 — 2008
Pursuing, Computer Systems Networking and Telecommunications
Plano East Senior High 2001 — 2003
High school diploma
Frontier Communications June 2013 - Present
CTG October 2010 - May 2013
DTCC August 2010 - October 2010
Independent Consultant - WebSphere Application Server May 2010 - July 2010
Federal Reserve Information Technology April 2007 - April 2010
Railinc December 2005 - April 2007
abcDistributing April 2005 - October 2005
IBM Global Services October 2004 - March 2005
IBM Global Services September 2003 - September 2004
International Business Machines May 2000 - May 2002
Skills
WebSphere Application..., Websphere, Enterprise Architecture, WebSphere Portal, Middleware, Unix, Integration, DB2, Oracle, Java, Cloud Computing, AIX, ESB, Solaris, SOA, WebSphere Process Server, Linux, IBM AIX, LDAP, Java Enterprise Edition, Application Servers, Portals, WebSphere MQ, Leadership, SDLC, DataPower, IBM HTTP Server, System Administration, Web Services, Windows, Apache, WebSphere ESB, JDBC, Weblogic, Project Management, ITIL, Testing, J2EE, JMS, Project Planning, Software Documentation, Visio, Infrastructure, Mentoring, Enterprise Software, Technical Project..., IT Governance, IT Operations, IT Solutions, IT Security Policies &...
Education
Dallas County Community College 1974 — 1975
Frontier Communications October 2015 - Present
Verizon March 1987 - May 2015
New England Telephone March 1987 - June 1996
AT&T 1986 - 1986
Skills
Owned and operated..., Ham Radio Operator, Mac, Windows, Solaris,..., DMS100, Succession, VOIP, Broadsoft, SIP, FCC License, Mac OS X, Unix, VoIP, DMS-100, OS X, Switches, Troubleshooting, MPLS, Succession Planning, ISDN, Telecommunications, TDM, Ethernet, SS7, Telephony, LAN-WAN, IP, Frame Relay, ATM networks, Network Engineering, DSL, TCP/IP, WAN, Cabling, Routers, Unified Communications, Fiber Optics, Network Design, QoS, Network Architecture, SDH, Broadband, T1, Technical Support, Cisco Technologies, Avaya, VPN, SNMP, Data Center, Juniper, Network Administration
Education
New England Institute of Technology 1984 — 1986
AS, Electronics
Community College of Rhode Island 1982 — 1984
Liberal Arts
Comcast Cable August 2015 - Present
Comcast Cable September 2013 - August 2015
Comcast Cable April 2012 - September 2013
Comcast Cable November 2009 - April 2012
iGPS April 2009 - September 2009
Frontier Communications August 2006 - April 2009
CCS Financial Systems, Inc May 2004 - July 2006
Skills
Big Data Analytics, Hadoop, R, SAS E-Miner, SAS Base, Predictive Analytics, Predictive Modeling, SAS, Text Mining, Data Mining, Business Intelligence, Statistics, Excel Dashboards, Data Visualization, Analytics, Teradata, Data Analysis, Customer Experience, Microsoft Excel, Process Improvement, Dashboard, Microsoft SQL Server, PowerPoint, Data Manipulation, Operational Efficiency, Chart, SSIS, Business Impact Analysis, Telecommunications, Business Process, Management, Econometrics, Algorithms, Aviation, Private Pilot, Gamification, Idea Generation, Forecasting, Cross-functional Team..., Project Management, Call Centers, Ideas Development
Education
Saint Joseph's University
Masters of Science - Business Intelligence and Analytics
Daniel Webster College 2000 — 2004
B.S., Flight Operations
Highschool
Pranaa Ayurveda Spa & Yoga February 2014 - Present
European Wax Center January 2013 - February 2014
The Massage Co. June 2010 - January 2013
Frontier Communications August 2012 - November 2012
GK Energy Consulting, Inc. May 2011 - April 2012
Skills
Administrative..., Appointment Scheduling, Office Management, Data Entry, Outlook, Executive..., Human Resources, Microsoft Office, Sales, Retail, Social Media, Customer Service, Telephone Skills, Payroll, Filing, Spreadsheets, Process Scheduler, Training, Office Administration, Management, Customer Satisfaction
Education
Plano West Senior High 2006 — 2008
High School Diploma
Collin County Community College
Paychex March 2014 - Present
Frontier Communications April 2012 - Present
Windstream Communications June 2010 - April 2012
PAETEC August 2006 - June 2010
US Air Force Reserve – Niagara Falls, NY February 1996 - November 2008
PAETEC December 2005 - August 2006
One Communications August 2003 - December 2005
PAETEC March 2002 - August 2003
Skills
VoIP, Cisco MDS SAN Switches..., Cisco UCS, BGP, Cisco Technologies, Cisco Routers, Data Center, IP, Juniper, LAN-WAN, MPLS, SIP, Unified Communications, Cisco Nexus
Education
United States Air Force, 81st Training Group 2003 — 2003
TDC/ICAP Data Network/Transmission Course – PDS CODE B13
United States Air Force, 81st Training Group 1995 — 1997
Communications - Computer Systems Control Apprentice Course
Community College of the Air Force
Niagara County Community College
Calculus, Based Physics, Biology, Chemistry
Verizon April 2013 - Present
Bright House Networks February 2011 - March 2013
Frontier Communications March 2009 - March 2011
Education
Colorado Technical University 2008 — 2010
Associate of Science (A.S.), Computer and Information Sciences and Support Services
Ericsson September 2009 - Present
Sprint Nextel October 2005 - September 2009
Nextel Communications December 1997 - October 2005
MIDCOM Communications May 1997 - December 1997
Frontier Communications April 1994 - May 1997
United States Air Force October 1983 - April 1994
Skills
Wireless, Telecommunications, CDMA, Vendor Management, Computer Network..., 4G, LTE, Cross-functional Team..., Network Design, Integration, VoIP, Program Management, Process Improvement, Service Delivery, Operations Management, Switches, RF, Cellular Communications, Leadership, Managed Services, UMTS, Troubleshooting, System Deployment, Ethernet, Project Planning, GSM, Management, Optical Fiber, Networking, 3G, Testing, Wireless Networking, IP, Call Centers, MPLS, Mobile Devices, SIP, WiMAX, Microwave, Software Installation, Fiber Optics, T1, Unix, Network Engineering, Telephony, PMP, CRM, Unified Communications, Product Management, Business Development
Education
Colorado Technical University
Bachelor of Science in Business Administration, Business Management
Colorado Technical University
MBA, Finance
Community College of the Air Force
Associate of Applied Science in Electronic Technology, Cryptographic Communications
Paychex May 2015 - Present
ACM Medical Laboratory August 2014 - May 2015
SIGMA Marketing Insights November 2013 - August 2014
Corning Incorporated August 2013 - November 2013
Rochester Institute of Technology February 2013 - August 2013
Frontier Communications July 2007 - November 2011
Frontier Communications February 2002 - July 2007
Skills
New Business Development, Vendor Management, Data Center, Disaster Recovery, Managed Services, Telecommunications, Call Center, Troubleshooting, Call Centers, Cloud Computing, VMware, IT Operations, IT Management, Hardware, Networking, Active Directory, Security, ITIL, Project Management, Team Leadership, Servers, VoIP, Management, WAN, Cisco Technologies, VPN, LAN-WAN, System Administration, System Deployment, Network Design, Virtualization, Switches, Integration, Help Desk Support, Information Technology, Network Engineering, Software Documentation, Operating Systems, Technical Support, DNS, Windows Server
Education
Community College of the US Air Force 1986 — 1988
Information Technology
DCI IT Consulting Inc January 2014 - Present
CPI February 2013 - Present
CenturyLink June 2011 - April 2012
Dassner Consulting Inc. March 2011 - March 2012
Carrier Access Inc September 2010 - March 2011
Qwest Communications April 2007 - August 2010
Cox Communications 1998 - 2007
Frontier Communications 1996 - 1997
Verizon 1993 - 1997
Skills
Private Line, Long Distance, SIP Trunking, MPLS, Metro Ethernet, Telecom Expense..., Sales Engineering, Telephony, Ethernet, Unified Communications, DWDM, LAN-WAN, CWDM, TDM, Toll Free, Managed Services, 802.1q, Q in Q, NNI, ENNI, Tandem Switching, Feature Group Tandem..., Access and Egress, Point to Point, Point to Multipoint, DACS, Multiplexers, Troubleshooting, Telecommunications, T1, IP, PRI, Frame Relay, Broadband, Optical Fiber, VoIP, Network Design, Solution Selling, MPLS VPN, Hosted Services, SIP, DS3, Fiber Optics, Network Engineering, OSI Model, Wireless, Data Center, Co-location, WAN, ISDN
Education
Creighton University 1999 — 2000
Cisco Networking Academy, Information Technology
Brainerd College 1985 — 1987
Physical Geology
Westside HS 1981 — 1983
Oakdale Elementary School
General Courses, k thru 6
Frontier Communications March 2015 - Present
Alcatel-Lucent October 1984 - January 2015
DSC Communications 1984 - 1990
Skills
Networking, UMTS, TCP/IP, Troubleshooting, GSM, LTE, Integration, VoIP, Telecommunications, SIP, Linux, IP, Network Design, Technical Support, Computer Network..., Leadership, Hardware, Ethernet
Education
Alcatel University 1984 — 2014
Technical Training
Dallas County Community College 1979 — 1991
General Studies, Electronics
Bryan Adams 1976 — 1979
High School
Peak Systems, Inc. July 2010 - Present
TEKsystems 2013 - 2015
Therm Inc. 2013 - 2013
Cornell University July 2008 - November 2008
Sallie Mae February 2008 - July 2008
Masco Corporation March 2007 - February 2008
Sprint January 2004 - December 2007
Verizon January 2007 - October 2007
Frontier Communications 2007 - 2007
Olympus America Inc. 2002 - 2004
Skills
Lean Manufacturing, Machinery, Lathe, Manufacturing, Business Strategy, Negotiation, Cnc, Machining, Engineering, Continuous Improvement, Heavy Equipment, Metal Fabrication, Machine Tools, Microsoft Office, Telecommunications..., Telecommunications..., Telecommunication..., Telecom BSS, Computer Hardware, Computer Repair, Computer Proficiency, Microsoft Excel, Microsoft Word, Microsoft Exchange, Microsoft Technologies, Office Management, Office Administration, Accounts Payable, Accounts Receivable, Year End Accounts, Managing Accounts, Accounts Payable &..., Scopus, Reflection, Perfect Attendance, Lucent CentreVu(R) -..., Scopus - Abstract and..., Reflections - Customer..., Platypus - IT..., Coral Word Perfect, Peach Tree, Kronos® - Strategic..., Quicken, Quick Pay, Technical Support, Troubleshooting
Education
Corning Community College
Associate's Degree, CAD/CADD Drafting and/or Design Technology/Technician
Spencer VanEtten Jr Sr High School 1971 — 1979
High School, Honors/Regents High School/Secondary Diploma Program, 3.95
C++/Java Programmer November 2013 - Present
Frontier Communications July 2014 - January 2015
Freelance Digital Artist / Concept Design / Graphic Design / Photography 2010 - December 2014
CEC Entertainment February 2013 - August 2013
Skills
Paint Tool Sai, Photoshop, Java, C++
Education
The University of Texas at Dallas 2015 — 2018
Bachelor’s Degree, Computer Software Engineering
Collin County Community College 2011 — 2015
Associate's degree,, Science, A / B
Allen High School 2009 — 2011
Graduate, Diploma, Undecided, A
Walden Security June 2014 - Present
Frontier Communications July 2010 - March 2012
Apollo Group April 2004 - January 2012
Verizon September 1994 - June 2010
Skills
PowerPoint, SAP, Access, Call Center, Customer Service, Cognos, Social Media, Red Carpet, STD, ProSeries, Advanced Facilitator, Call Centers, PeopleSoft, Human Resources, Software Documentation, Leadership, HRIS, Deferred Compensation, Microsoft Excel, Onboarding, Internet Recruiting, System Administration, Employee Benefits, Team Building, Recruiting, Job Descriptions, Training, Process Improvement, HR Policies, Talent Acquisition, Employee Relations, Applicant Tracking..., Staff Development, Payroll, Policy
Education
Dallas Baptist University 2001 — 2013
MAOM, Organizational Management
University of Arkansas at Pine Bluff 1988 — 1992
BS, Accounting
Blue Cross Blue Shield January 2004 - January 2005
Frontier Communications January 1997 - January 2003
Mothertime January 1994 - January 1995
Skills
Insurance, Lotus Notes, Administrative..., Software Documentation, Employee Benefits, Visio
Education
Minnesota Resource Center 2012 — 2012
Certifcate, Workplace Essentials
Dakota County Technical College 1995 — 1997
Diploma, Legal Secretary
Frontier Communications March 2011 - Present
AT&T July 2007 - July 2009
RH Donnelley 2003 - 2007
Verizon Yellow Pages 2002 - 2003
c3 Networks 2001 - 2002
@Link 2001 - 2001
Velocita Wireless 2001 - 2001
AT&T 1998 - 2001
AT&T April 1994 - August 1998
Cable Link 1986 - 1990
Skills
Cold Calling, Network Design, Pricing Negotiations, Sales Management, Consultative Selling, Customer Relations, Account Management, Salesforce.com, New Business Development, B2B, Solution Selling, Contract Negotiations, Customer Service, Telecommunications, Forecasting, Team Building, Sales Support, Online Marketing, Microsoft Office, Problem Solving, Product Development, Negotiation, Outlook, Lead Generation, Contract Negotiation, Vendor Relations, Wireless, Sales Process, Sales Presentations, Product Management, Marketing Strategy, Competitive Analysis, Sales Operations, Call Centers, Selling, Ethernet, Unified Communications, Frame Relay, Networking, Direct Sales, VoIP, Optical Fiber, Telephony, MPLS, T1, Sales, Co-location, Managed Services, SIP Trunking, DSL
Education
Columbus College of Art & Design 1986 — 1988
No degree, Advertising Design
Gemalto December 2013 - Present
Rich Dad Education January 2007 - Present
RealPage, Inc. January 2011 - December 2013
SoftLayer, an IBM Company April 2010 - February 2011
Terremark September 2004 - July 2010
Valor Telecom August 2003 - August 2004
Frontier Communications April 2000 - March 2003
verizon August 1998 - April 2000
United States Navy September 1994 - September 1998
Skills
Change Management, ITIL, Project Management, Problem Management, Release Management, Six Sigma, Leadership, Data Center, Disaster Recovery, Cloud Computing, Vendor Management, Virtualization, SDLC, SharePoint, Telecommunications, CRM, Networking, IT Management, Switches, SaaS, Integration, Team Management, IT Operations, Enterprise Software, IT Strategy, Business Intelligence, Software Documentation, IT Service Management, Professional Services, Security
Education
The University of Texas at Dallas 2006 — 2007
BA, Business/HR/Leadership
Collin County Community College 2004 — 2006
AA, Business/HR/Leadership
Frontier Communications September 2014 - Present
Mulligan Mint April 2013 - March 2014
GameStop January 2010 - April 2013
Puma September 2007 - February 2010
Source Interlink Companies July 2006 - February 2010
CROSSMARK October 2004 - June 2006
Kairos Consulting, LLC January 2002 - September 2004
Skills
E-commerce, Marketing, Merchandising, Retail, Customer Service, Marketing Strategy, Sales, Store Management, Visual Merchandising, Retail Sales, Project Management, MS Office (Word, Excel,..., Published Opinion..., Cashiering, Inventory Management, Product Development, Account Management, Data Entry, Email Marketing, Online Marketing, Business Analysis, Inventory Control, Contract Negotiation, Contractual Agreements, Time Management, Management, Training
Education
Collin County Community College 1995 — 1996
None, Psychology
Frontier Communications January 2013 - Present
The e-Health Network June 2012 - August 2012
Skills
Java, C++, C, HTML, SQL, JavaScript, Microsoft Office, C#, Programming, MySQL, Windows, Linux, CSS, PHP, Microsoft Excel
Education
Cosumnes River College 2012 — 2012
Certificate, Health Care IT Support Specialist
MTI Business College Inc 1982 — 1983
Computer Program, Sacramento
Independent Telephone Systems Trainer January 2012 - Present
The Magnificent Magnet 1991 - Present
Frontier Communications December 2005 - December 2010
Frontier Communications December 2005 - December 2008
Skills
telephone system trainer, technical supervisor, customer service, telecommunications sales, sales support, sales presentation, system design, author training material, data collection, system planners, key..., Adds, moves and changes, account management, selling skills trainer, managment training
Education
Columbia University in the City of New York
Master of Arts, Teaching and Curriculum
University of Miami
Bachelor of Fine Arts, Graphic Design
Time Warner Cable September 2013 - Present
Time Warner Cable January 2009 - September 2013
Time Warner Cable, WI Division December 2007 - December 2008
Time Warner Cable June 2006 - December 2007
Time Warner Cable July 2004 - May 2006
Frontier Communications 1995 - 2003
Skills
Call Center, Telecommunications, Customer Retention, Product Management, Product Marketing, Cable Television, B2B, Leadership, Broadband, Management, IP, Marketing, Solution Selling, VoIP, Sales Operations, Call Centers, Strategic Planning, Account Management, Sales, Direct Sales, Sales Management, Business Strategy, Customer Experience, Budgets, P&L Management, Strategic Partnerships
Education
Concordia University-Wisconsin 2004 — 2008
Frontier Communications April 2006 - Present
Freelance June 1996 - September 2002
Hanford - Washington Public Power Supply System September 1999 - June 2000
Skills
Copper and fiber-optic..., T1 installation and..., Managing Line Workers, Forklift Operator, Commercial Drivers..., Managing Others, Engineering Work Orders, Troubleshooting, Construction, Flagging Certification
Education
Washington State University 2002 — 2005
Bachelor of Arts, Humanities
Columbia Basin College 2000 — 2002
Associate of Arts
Frontier Communications May 2015 - Present
VHA January 2011 - May 2015
VHA April 2008 - January 2011
Wells Fargo Bank July 2001 - April 2008
Skills
Customer Service, Microsoft Office, Process Improvement, Microsoft Excel, Team Building, Project Management, Software Documentation, Telecommunications, Sales, Leadership, Outlook
Education
Columbia College 2011 — 2015
Bachelor's degree, General Studies / Minor Criminal Justice
Consultant November 2011 - Present
Client: University of Michigan Health System March 2012 - August 2012
Twin Cities Rotaract July 2011 - March 2012
Park Nicollet Health Services December 2010 - November 2011
Frontier Communications August 2008 - December 2009
Laser Design Inc August 2005 - March 2008
Realty Executives March 2004 - December 2004
Vector Internet Services, Inc (VISI) August 2002 - March 2004
Skills
EHR/ EMR, Process Efficiency, Leadership, Training, CPOE, Healthcare, Team Building, Public Speaking, Sales, Epic Systems, Epic Trainer, Ambulatory Care, Software Documentation, Go Live Support, Project Management, Customer Service, Outlook, Microsoft Office, Microsoft Excel, GoLive, Employee Relations, Human Resources, Organization, Clinics, Clinical Support, Training & Development, Technical Course..., Training Course...
Education
Crown College 2005 — 2010
BS, Business Management and Ethics
Frontier Communications July 2011 - Present
Trinity TranzMission, LLC December 2001 - July 2011
Precision of New Hampton November 2008 - November 2009
Transtar Industries August 2004 - April 2008
Skills
Negotiation, Process Improvement, Team Management, Moderating, Sales Management, Business Management, New Business Development
Education
Collin County Community College 2007 — 2012
Business Management
Frontier Communications May 2015 - Present
Republic Services January 2013 - May 2015
GE Lighting January 2012 - December 2012
Custom HR- Human Resources Consulting 2009 - 2012
Cox Communications January 2008 - March 2009
Saint-Gobain Performance Plastics 2006 - 2008
Carrier Corporation 2003 - 2005
Verizon 2000 - 2003
Skills
Employee Relations, HR Consulting, Compliance, Succession Planning, Benefits, Mergers and Acquisitions, Change Management, Organizational..., Compensation Analysis, International HR..., Employee Benefits, Leadership Development, Executive Coaching, Workforce Planning, Talent Management, Labor Relations, Job Analysis, Mergers, Personnel Management, Onboarding, mergers and acquisitions, HRIS, Mergers & Acquisitions, Technical Recruiting, Recruiting, Deferred Compensation
Education
Cornell University 1997 — 1999
MILR, Human Resources
State University of New York at Albany 1991 — 1993
Master of Social Welfare, Social Welfare Adminstration
Prairie View A&M University 1987 — 1991
Bachelor of Social Work, Social Work
Kimble High School
Kimble High School
Kimble High School
Lloyds Banking Group June 2013 - August 2013
Frontier Communications August 2012 - February 2013
Mutual Investment Club of Cornell January 2011 - December 2012
Frontier Communications May 2012 - July 2012
Education
Cornell University 2010 — 2014
Bachelor of Science (B.S.), Policy Analysis and Management Major, Business Minor, Class of 2014
Cornell University 2010 — 2014
Bachelor of Science (BS), Policy Analysis and Management
Frontier Communications October 2012 - Present
American Income Life March 2012 - October 2012
Skills
Sales, Sales Presentations
Education
Concord University 2007 — 2011
Bachelor's degree Business Communication, Marketing
Blackbox Network Services August 2012 - Present
Snohomish County, WA December 2012 - December 2013
Frontier Communications March 2012 - August 2012
Integra Telecom April 2010 - September 2010
The Everett Clinic June 1997 - April 2010
TSI Telecommunications Specialist Incorporated October 1992 - June 1997
Perry Technical Institute October 1990 - October 1992
Weyerhaeuser May 1990 - October 1990
United States Air Force September 1986 - January 1990
Skills
Healthcare, Healthcare Information..., Linux, EMR, Project Management, Microsoft SQL Server, Quality Management, Disaster Recovery, Microsoft Office, Troubleshooting, Microsoft Excel, Windows, SQL, Telecommunications, Networking, Software Documentation, Cisco Technologies
Education
ITT Technical Institute-Seattle 2010 — 2012
Associate's Degree, Information Systems Technology/ Computer Networking, 3.93 GPA
Perry Technical Institute 1990 — 1992
Associate's Degree, Telecommunications Technology, 3.71 GPA
Community College of the Air Force 1986 — 1989
Associate's Degree, Electronic Systems Technology, 3.9 GPA
FRSecure LLC August 2013 - Present
Frontier Communications May 2011 - Present
TDS 2007 - 2009
Countrywide Mortgage Services 2000 - 2007
Skills
VoIP, Telecommunications, IP, Telephony, MPLS, Unified Communications, Wireless, SIP Trunking, Sales, Solution Selling, Hosted Services, T1, Metro Ethernet, Managed Services, Direct Sales, Sales Engineering, New Business Development, Sales Process, Data Backup Solutions, Managed IP, Security, CCTV, Burglar Alarm, Fire Alarm, Fire Sprinkler Systems, Card Access, Security Systems..., SIP, Broadband
Education
Damelin 1979 — 1983
Bachelor of Applied Science (B.A.Sc.), Technology, 3.25
Damelin 1979 — 1983
Bachelor's degree, Information Technology & Telecommunications, 3.25
Cognizant Technology Solutions February 2014 - Present
EarthLink January 2013 - February 2014
Keys Energy 2011 - 2012
Frontier Communications 2009 - 2010
Various Industries 2004 - 2008
TCSI 2001 - 2004
Andersen Consulting 1997 - 2001
Frontier Communications 1986 - 1997
Skills
Telecommunications..., Technology Management, Operations Management, Project Management, Product Management, Program Management, Business Process..., Cross-functional Team..., Team Building, Organizational Design, Requirements Analysis, Vendor Management, Change Management, Business Analysis, Strategic Planning, Financial Analysis, Cost Benefit, Six Sigma, Process Improvement, Management, Project Planning, Budgets, Business Strategy, Team Leadership, Analysis, Training, Testing, Telecommunications, Leadership, Strategy, Consulting, Enterprise Software, Wireless
Education
University of Rochester - William E. Simon Graduate School of Business Administration 1991 — 1994
Master of Science (M.Sc.), Business/Operations
Roberts Wesleyan College 1989 — 1991
Bachelor of Science (B.Sc.), Business/Organizational Management
Community College of the Air Force 1982 — 1985
Associate of Arts and Sciences (A.A.S.), Electronic Systems Technology
Pittsford Sutherland
Frontier Communications May 2014 - Present
Frontier Communications September 2012 - May 2014
Frontier Communications January 2012 - September 2012
Frontier Communications December 2005 - December 2011
Ace Communications Group January 1998 - September 2005
Post-Bulletin Company September 1989 - December 1997
Skills
Telecommunications, Marketing Strategy, Marketing Management, Direct Marketing, Salesforce.com, B2B Marketing, Lead Generation, Cross-functional Team..., Strategy, Business Development, Marketing, Product Management, Project Planning, Product Marketing, Management, B2B, Program Management, Analysis, Sales, Customer Service, Marketing Communications, Sales Process, Sales Management, Product Development, Market Planning, Social Media Marketing, Selling, Customer Retention, Product Launch, Leadership
Education
University of St. Thomas 2013 — 2013
Executive Education, Internet Marketing Essentials
Dakota County Technical College 2010 — 2010
Executive Education, Effective Business Writing
Winona State University
Bachelor of Applied Science (B.A.Sc.), Marketing
Rochester Community College
Associate of Arts (A.A.), Marketing
Frontier Communications
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Photoshop, Management, Training
Education
Cornell University ILR School 1967 — 1971
Associate’s Degree, Labor studies
Aquinas Institute 1953 — 1957
State University of New York College at Brockport
Frontier Communications June 2010 - Present
Verizon December 1999 - July 2010
GTE December 1994 - December 1999
GTE February 1978 - December 1994
Skills
Nortel Meridian, NEC, Sales Management, Sales Operations, Telecommunications, Telephony, Managed Services, Broadband, Ethernet, IP, DSL, Vendor Management, Optical Fiber, Call Centers, Unified Communications, Fiber Optics, MPLS, T1, LAN-WAN, Network Design, WAN, SIP Trunking, Co-location, VoIP, Wireless, Direct Sales, Switches, Solution Selling, Provisioning, Troubleshooting, Metro Ethernet, Mobile Devices, Cabling, Customer Retention, Product Management, Strategic Partnerships, Computer Network..., Customer Satisfaction, Sales Process, Selling, Data Center, Cisco Technologies, Network Engineering, Product Marketing, Salesforce.com, SDH
Education
Connors State College 1970 — 1971
None, Business Administration and Management, General
CenturyLink April 2013 - Present
Frontier Communications July 2010 - March 2013
Verizon February 2005 - June 2010
Skills
Management, Sales Management, Team Leadership, Operating Budgets, Telecommunications, Operations Management, Fiber Optic Networks, Broadband, IPTV, Premise Wiring, Sales, Local Marketing, LAN-WAN, Call Centers, DSL, VoIP
Education
Colorado Technical University
Barrister Global Services Network October 2012 - Present
Frontier Communications June 2010 - July 2010
Keihin Carolina System Technology July 2008 - January 2009
Adecco Technical June 2008 - June 2008
Northrop Grumman Corporation (NWFC) June 2007 - February 2008
Bluefield Regional Medical Center January 2007 - May 2007
Basic Training, Lackland Air Force Base May 2005 - June 2005
United States Air Force February 2005 - April 2005
Combined Insurance Company July 2003 - January 2004
Civic Development Group August 2000 - June 2002
Skills
Active Directory, Operating Systems, Windows 7, Windows Server, TCP/IP, LAN-WAN, Wireless Networking, Microsoft Office, DNS, DHCP, Cisco Technologies, HP Server, Microsoft Exchange, Remedy Ticketing System, Track-It, Cable Management, Data Center, A+, OSI Model, TCP/IP protocols, Cloud Applications, Catalyst Switches, Virtual PC, WPA, WEP, Encryption Software, Lexmark Printers, HTML 5, CSS, ASP.NET, Testing, Visual Basic, Windows, CMMI, JavaScript, VMware ESX, Cloud Computing IaaS, Storage Virtualization, Application..., vSphere, VMware Server, Hyper-V, VMware Infrastructure, Network Virtualization, Hybrid Cloud, vCloud, Private Cloud, Virtual Machine Manager, VMware Workstation, IEEE 802.11
Education
Colorado Technical University-Online 2012 — 2014
Master of Science in Information Technology, Network and System Administration/Administrator, 3.63
Bluefield State College 2006 — 2007
Bachelor of Applied Science Degree, Computer Science Engineering
New River Community & Technical College (NRCTC) 2000 — 2003
Associate of Applied Science Degree, Computer Science Engineering
Southwest Virginia Community College (SVCC) 1997 — 2000
Associate of Applied Science Degree, Information Systems Technology
Loudoun County, Virginia May 2014 - Present
Loudoun County, Virginia July 2013 - May 2014
Frontier Communications July 2010 - July 2013
Verizon July 2006 - July 2010
Skills
Training, Analysis, Management, Government, Policy, Organizational..., Public Policy, State Government, Leadership, Qualitative Research, Program Management, Strategic Communications, Community Outreach, Customer Service, Public Speaking, Nonprofits, Political Science, Policy Analysis, Data Analysis, Project Planning, Project Management, Organizational..., Local Government, Telecommunications, Leadership Development, Public Administration, Ethics, Research, Microsoft Excel, Team Leadership, Team Building, Budgets, Program Development, Microsoft Office, Strategic Planning, Community Development
Education
Norwich University 2011 — 2013
Master's Degree, Public Administration, 4.0
Colorado State University 2001 — 2006
B.A., Political Science and History
Battle Mountain 1999 — 2001
High School Diploma
Booker School for Visual & Performing Arts 1997 — 1999
High School
Columbia University May 2012 - Present
Professional Services Group, NJ Department of Labor & Workforce Development July 2011 - April 2012
Frontier Communications 2010 - 2011
Verizon 2000 - 2010
Skills
Human Resources, Employee Benefits, PeopleSoft, Benefits Administration, Performance Management, HRIS, Vendor Management, Onboarding, Talent Management, Process Improvement, Employee Relations, Talent Acquisition, Deferred Compensation, Succession Planning, Personnel Management, Employee Training, Team Building, HR Policies, Recruiting, Interviews, Employee Engagement, College Recruiting, Labor Relations, Applicant Tracking..., Organizational..., Workforce Planning, Career Development, FMLA, Training, Conflict Resolution
Education
Columbia University in the City of New York 2014 — 2015
Certificate of Achievement, Leadership Development Program
Merrimack College 1977 — 1981
B.S., Business Management
Mystic Lake Casino Hotel April 2011 - Present
Mystic Lake Casino Hotel January 2010 - Present
CrossCountry Courier September 2006 - January 2009
Sun Country Airlines August 2003 - April 2008
Frontier Communications April 1972 - November 2002
Skills
Software Documentation
Education
Concordia College 1998 — 2000
BA, Marketing
Inver Hills Community College 1998 — 1998
AA, Business Management
Frontier Communications 2015 - 2015
Skills
Microsoft Excel, Research, Microsoft Office, Microsoft Word, Data Modeling, Communication, Customer Service, Analytics
Education
Columbia University in the City of New York 2013 — 2017
Bachelor’s Degree, Economics and Business Concentration, Junior
Pingry 2008 — 2013
UnitedHealth Group February 2015 - Present
Blue Cross and Blue Shield of Minnesota August 2011 - February 2015
Herbalife September 2011 - September 2013
Firestone Complete Auto Care February 2011 - December 2011
Frontier Communications June 2006 - February 2011
Skills
Customer Service, Sales, Health Insurance, Telecommunications, Office Equipment, Telephone Skills, Medical Terminology, Computer Proficiency, Bilingualism, Public Speaking, Customer Satisfaction, Strategic Planning, Training, Team Building, Time Management, Leadership, Call Centers, Process Improvement, Customer Retention, Management, Employee Benefits, Insurance, Problem Solving
Education
Dakota County Technical College 2008 — 2008
Certified Business Professionals, Sales Certification Credit
Pathways Area Learning Center
High School, ABE, 3.4 GPA
Effective Marketing Keys August 2015 - Present
SimpleTense Education May 2015 - Present
Ultius March 2015 - Present
Gibson International October 2008 - Present
K & C Lawn Services March 2008 - Present
Transworld Systems November 2014 - June 2015
American National University and National College August 2013 - May 2014
Frontier Communications April 2011 - May 2013
Fort Wayne Acura/Subaru August 2009 - October 2009
Advanced Mechanical Services March 2006 - April 2009
Skills
Customer Service, Online Advertising, Marketing Strategy, Marketing, Leadership, Direct Marketing, Social Media Marketing, Online Marketing, Marketing Communications, Public Relations, Public Speaking, Email Marketing, Social Media, Social Networking, E-commerce, Management, Business Development, Marketing Management, Project Planning, Time Management, Entrepreneurship, Advertising, Recruiting, Team Building, Microsoft Office, Sales, Account Management, Event Planning, Training, Strategic Planning
Education
Walden University 2010 — 2014
Doctorate, Business Adminstration: Leadership
Colorado Technical University 2008 — 2009
MBA, Business Administration: Marketing
Colorado Technical University 2005 — 2008
BSBA, Business Adminstration: Management
Houston Community College 2005 — 2005
Certificate, AutoCAD
Macedonia Career Center 2005 — 2005
MOS Certification, Customer Service, Microsoft Office
Commercial Driver InstituteSouth 1990 — 1990
CDL-A License/Certificate, Professional Truck Driving
South Side High School
Ryder System, Inc. September 2014 - Present
Kirk's Kuts Lawn Care April 2014 - Present
Holiday Inn Express March 2013 - March 2014
Frontier Communications October 2010 - December 2012
United States Air Force October 1985 - June 2010
Western & Southern Financial Group January 1997 - June 1999
Skills
Public Relations, Team Leadership, Training, Event Management, Leadership, Microsoft Excel, Microsoft Office, Food & Beverage, Hospitality Management, Hotels, Microsoft Word, Operations Management, Management, Team Building, Customer Service, Sales, Budgets, Sales Management, Customer Satisfaction, Event Planning
Education
Concord University 1987 — 1990
Bachelor's degree, Hospitality Management
First Student OwnerTiki J Entertainment Group/Tjari MusicSeptember 1994 - Present
Frontier Communications May 1992 - August 2004
US Air Force National Guard March 1992 - September 1997
Us Air Force 21th/438MAW November 1987 - March 1992
Education
Community College of the Air Force 1987 — 1989
Human Resources Management/Personnel Administration, General
Eastman School of Music 1986 — 1987
DaVita March 2014 - Present
LifeVantage Corporation August 2013 - Present
AFLAC August 2011 - March 2014
Frontier Communications January 2011 - March 2011
Pro-Build Holdings June 2010 - January 2011
Perficient March 2010 - June 2010
Pro-Build Holdings August 2009 - January 2010
Verizon Business May 2007 - August 2009
ExcelaCom August 2006 - May 2007
MCI September 2004 - September 2006
Skills
Training, Management, Process Improvement, Visio, Customer Service, Project Management, Networking, Team Building, Sales, Telecommunications, Small Business, Change Management, Coaching, Recruiting, Strategic Planning, Entrepreneurship, Public Speaking, Insurance, Program Management, Business Analysis, Project Planning, Business Process, Data Analysis, Consulting, Employee Benefits, Benefits Design, Benefits Management, Supplemental Health, Coaching Staff, Customer Satisfaction, Time Management, Team Leadership, Social Networking, Leadership, Strategy, Communication Skills, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Vendor Management, CRM, Cross-functional...
Education
Landmark Worldwide 2009 — 2014
Groundwork in head-trash elimination, Curriculum for Living, SELP Coach & Introductions Leaders Progam, Rock Star & Coach in the Self Expression Leadership Program
Colorado Technical University 2005 — 2006
MS, Informatin Systems Security Mgt., 4.0
The George Washington University 1995 — 1997
BA, Radio & Television Production
Manatee Community College 1992 — 1995
AA, Mass Communications, 3.86
Colorado Technical University
Health Integrated, Inc. June 2015 - Present
IBM May 2013 - March 2015
Nielsen August 2012 - December 2012
Frontier Communications July 2010 - July 2011
Verizon December 2006 - July 2010
Skills
Business Intelligence, IT Service Management, Program Management, Business Analysis, Project Management, Process Engineering, Change Management, IT Operations, KPI Dashboards, ITIL, Release Management, Root Cause Analysis, Data Warehousing, ETL, IT Service Delivery, Knowledge Management, ISO, Training Delivery, Business Process...
Education
Colorado Technical University
Master's degree, Information Technology Management
Self-employed February 2007 - Present
Frontier Communications July 1988 - Present
Skills
Sports, Baseball, Athletics, Scouting, Coaching, Sports Coaching, Strength & Conditioning, Fundraising, Social Media, Sponsorship, Fitness Training, Public Speaking, Coaching Staff, Microsoft Certified..., Fitness, Strength Training, Training, Project Management, Social Networking, First Aid, Teaching, Nutrition, Customer Service, Management, PowerPoint, Team Leadership, Leadership, Personal Training, Event Management
Education
Concordia University-Wisconsin 1995 — 1997
Purdue University 1985 — 1991
Frontier Communications December 2010 - Present
Verizon Business October 2007 - November 2008
Verizon Business November 2006 - November 2008
Skills
Telecommunications, IP, Computer Network..., VoIP, Wireless, MPLS, Network Design, TCP/IP, Troubleshooting, SS7, Network Architecture, Ethernet, Network Engineering, Switches, Telephony, WAN, Wireless Networking
Education
Collin County Community College 2014 — 2014
Project Management
Frontier Communications January 2015 - Present
Wingspan Portfolio Advisors October 2013 - January 2015
Contractor: Chase, Bank of America, Freddie Mac March 2011 - September 2013
Remote Mortgage - Contractor September 2007 - December 2010
Credit Solutions August 2004 - August 2007
Alliance Data September 1999 - April 2004
Skills
Management, Business Analysis, Sales Management, New Business Development, Team Management, Leadership Development, Credit Management, Sales, Salesforce.com, Strategic Leadership, Supervisory Skills, Project Management, Strategic Financial..., Strategic Planning, Credit Risk, Quality Control, Credit Analysis, Auditing, Mortgage Lending, Loans, Mortgage Underwriting, Mortgage Banking, Quality Assurance, Underwriting, FHA, Financial Audits, Qualitative Research, Leadership, Customer Service, Training, Process Improvement, Team Building, Analysis, Credit, Team Leadership, Access, Microsoft Office
Education
Collin County Community College
Business Administration and Management, General
Frontier Communications August 2010 - Present
Verizon April 2006 - July 2010
Verizon January 2005 - March 2006
AT&T 1999 - 2004
Skills
Network Operations..., Broadband, DWDM, IP, Management, Optical Fiber, Networking, Process Improvement, Project Management, Telecommunications, VoIP, Wireless
Education
Collin County Community College 2009 — 2015
BS in Business Administration
Frontier Communications July 2015 - Present
Chateau Retirement Homes November 2012 - July 2015
Office Depot November 2010 - January 2013
Skills
Technical Support, Windows 7, CompTIA, Computer Repair, Computer Forensics, Network Security, Digital Forensics, Strategic Planning, Microsoft Office, Computer Security, Penetration Testing, Information Security, Information Security..., Network Administration, Computer Hardware, Public Speaking, Operating Systems, Computer Maintenance, Windows Vista, Windows Server, Windows XP Pro, DHCP, Aerohive
Education
Colorado Tech University 2014 — 2016
Bachelor's Degree, Computer Science in Cyber Security, 3.56
Edmonds Community College 2012 — 2013
Certificate, Digital Forensics, 3.83
Columbia Basin College 2010 — 2011
General Studies
Genentech 2015 - Present
Colorado Technical University May 2013 - Present
Frontier Communications January 2015 - April 2015
SunGard Availability Services January 2013 - June 2014
Glotech, Inc. April 2012 - November 2012
Nordstrom December 2011 - April 2012
Naval Recruiting District Denver April 2008 - April 2011
Naval Network Warfare Command May 2005 - April 2008
Commander Sixth Fleet March 2002 - May 2005
Skills
CCNA, Network Security, Network Design, Network Administration, Network Engineering, Network Architecture, Project Management, Strategic IT Management, Enterprise Risk..., IT Service Management, IT Operations, Personnel Management, Leadership, Team Leadership, Leadership Development, Cross-functional Team..., Technical Leadership, Situational Leadership, Quality Assurance, Process Improvement, Microsoft Office, Business Process..., Coaching, QoS, Military Operations, Information Security, Top Secret, IP, LAN-WAN, Military Experience, Operational Planning, PMP, Organizational..., Change Management, Computer Security, Information Technology, Project Planning, Information Assurance, Team Building, Data Center, Security, ITIL, Servers, Microsoft Exchange, Active Directory, Cisco Technologies, CISSP, Networking, Information Security..., Management
Education
Kaplan University 2015 — 2017
Information Technology, Network and System Administration/Administrator
Colorado Technical University 2013 — 2017
Bachelor of Business Administration (B.B.A), Project Management
Frontier Communications Technical SupervisorFrontier CommunicationsMarch 2007 - Present
Skills
Telecommunications, T1, Optical Fiber, Telephony, Fiber Optics, Broadband, LAN-WAN, Ethernet, Cabling, DSL, VoIP, Wireless, MPLS, IP, DWDM, Computer Network..., Managed Services
Education
Cornell University 2006 — 2008
Professional Human Resources, Human Resources Management/Personnel Administration, General, 3.8
University of Phoenix 1999 — 2005
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.8
Innovative February 2013 - Present
- November 2012 - January 2013
Frontier Communications July 2010 - October 2012
Verizon September 2007 - July 2010
Verizon August 2002 - August 2007
Verizon/Bell Atlantic/NYNEX/New York Telephone April 1982 - August 2002
Skills
Telecommunications, Broadband, Project Management, Telephony, Optical Fiber, Fiber Optics, Regulatory Affairs, Regulatory Requirements, Regulatory Filings, Regulatory Submissions, Regulatory Agencies, Regulatory Policy, Regulatory Guidelines, Cost Accounting, Cost Engineering, Cost Reporting, Economics, Financial Accounting, Financial Reporting, Financial Modeling, Financial Analysis, Strategic Financial..., Expert Witness, Accounting, Engineering, Strategic Planning
Education
New Jersey Institute of Technology 1983 — 1989
Master of Science (M.S.), Mechanical Engineering
Columbia University in the City of New York 1980 — 1982
Bachelor of Science (B.S.), Applied Mathematics
University of Chicago 1978 — 1980
Applied Mathematics
Duke University - Executive Education
Technology Internship Program at Bellcore
The Brookings Institution - Executive Education
Univ. of Maryland - Executive Education
ARAMARK Healthcare June 2015 - Present
Aramark August 2014 - Present
Frontier Communications June 2012 - August 2014
T-Mobile May 2007 - June 2010
Skills
Customer Service, Sales Operations, Customer Retention, Sales, Customer Satisfaction, Direct Sales, Telecommunications, Customer Experience, Retail, Sales Management, Wireless, Retail Sales, Account Management, Cellular Communications, Sales Process, Cold Calling, Call Centers
Education
Texas Woman's University 2011 — 2014
Bachelor, Food & Nutrition in Business & Industry
Dallas County Community College 2006 — 2011
Associate of Science, Science, 3.0
Smartline LLC January 2013 - Present
TDS - Telephony Data Solutions March 2010 - November 2012
TDS Telecommunications Corp. March 2006 - July 2010
Berk-tel Communications August 2000 - June 2006
Frontier Communications November 1997 - August 2004
Digital Design Inc. September 1996 - September 1997
Ohio Secretary of State September 1994 - June 1996
Doctors Hospital November 1982 - October 1994
Skills
Networking, Telecommunications, Telephony, VoIP, Communication, IP PBX, IP Phones, Programming, Project Management, Hardware Installation, Sales Management, Customer Satisfaction, Sales, Customer Engagement, Voice & Data Convergence, Voice Mail, Consultation, Technical Support, Account Management, Solution Selling, Vendor Management, Selling, Unified Communications, Consulting, MPLS, Managed Services, Metro Ethernet, T1, SIP, Ethernet, Hosted Services, Team Building, Management
Education
Columbus State 1996 — 1998
Kineisiology and Programmer, Human Anatomy and Programmer
Beechcroft High School 1978 — 1982
SmartRG, Inc. August 2012 - Present
T-Mobile July 2011 - August 2012
Frontier Communications July 2010 - August 2011
Charter Communications-Newport OR March 2010 - September 2010
Sprint September 2009 - March 2010
Embarq May 2007 - July 2009
Eschelon Telecom 2006 - 2007
Qwest Communications 2000 - 2006
Convergent Communications 1998 - 2000
ICG Communications 1999 - 1999
Skills
Telecommunications, Wireless, MPLS, VoIP, Telephony, Unified Communications, Networking, Solution Selling, Account Management, Sales, T1, Customer Satisfaction, New Business Development, Managed Services, Broadband, WAN, Cisco Technologies, DSL, ATM networks, Data Center, Hosted Services, IP, Sales Operations, Lead Generation, Mobile Devices, Internet Services, Computer Network..., Direct Sales, Salesforce.com, Ethernet, Call Centers, Cloud Computing, B2B, Network Engineering, Routers, Metro Ethernet, Strategic Partnerships, Strategy, Co-location, SIP Trunking, SIP, Cross-functional Team..., Leadership, Security, Management, Channel Partners, Sales Engineering, IPTV, Optical Fiber, Sales Process
Education
Community College of Aurora
Pickens Technical College
On-Site Tek Solutions LLC. May 2014 - Present
ACE: Automatic Control Engineering January 2014 - April 2014
Frontier Communications July 2010 - December 2013
Verizon Business June 2010 - July 2010
T-Mobile USA Inc. November 2006 - October 2009
NECC Telecom Inc. September 2005 - October 2006
OpportunityOne February 2001 - August 2005
Skills
Troubleshooting, Telecommunications, Wireless, DSL, LAN-WAN, Mobile Devices, T1, Ethernet, Microsoft Office, Computer Network..., Team Leadership, Wireless Networking, Computer Repair, Technical Support, Operating Systems, VoIP, Fiber Optics, Switches, Routers, Cabling, WAN, Remedy Ticketing System, Problem Solving, Project Planning, Project Management, Network Administration, Windows, Unix Operating Systems, Unix Shell Scripting, Microsoft Visual Studio..., NetBeans, Cellular Communications, Adobe Fireworks, Adobe Creative Suite, Web Development, OSI Model, Blackberry Enterprise..., Android, 3CX, CCP, IP PBX, VMware Workstation, Asterisk, Cisco Call Manager, SIP Trunking, IAX, VoIP protocols SIP
Education
Fort Hays State University 2013 — 2016
Bachelor of Science (BS), Computer Systems Networking and Telecommunications, 3.6
Colorado Technical University-Online 2008 — 2013
Transferred Credits to FHSU, Computer Systems Networking and Telecommunications, 3.8
University of Baghdad - College of Accounting & Economics 1989 — 1992
Bachelor’s Degree, Accounting and Business/Management, 3.12
Nimble Lifecycle -- The digital division of Mediaspace Solutions February 2014 - Present
Equus Holdings, Inc. 2012 - 2014
Hobey Baker Memorial Award Foundation 2011 - 2013
Frontier Communications 2011 - 2012
Brosseau PR 2008 - 2011
Minnesota State University, Mankato 2006 - 2008
Barnes & Noble 1999 - 2008
Skills
Social Media Marketing, Digital Marketing, Marketing Communications, Public Relations, Facebook, Event Planning, Marketing, Copywriting, Press Releases, Social Media, Marketing Strategy, Management, Advertising, Sales, Event Management, Interviews, Social Media Education, LinkedIn, Pinterest, SEO, Leadership, Twitter, Social Networking, Corporate Communications, Facebook Marketing, Internal Communications, Newsletters, Customer Service, Email Marketing, B2B, Trade Shows, Online Marketing, Integrated Marketing, Blogging, Adobe Creative Suite, Market Research, Hootsuite, Photoshop, Marketing Campaign..., Relationship Marketing, Consumer Marketing, Strategic Public..., Partnership Marketing, Strategic Communications, Editing, Publicity, Digital Media, Event Marketing Strategy, Strategy
Education
Concordia University-St. Paul 2011 — 2013
Master of Arts, Strategic Communication Management
Minnesota State University, Mankato 2003 — 2008
Bachelor of Science, Public Relations, Creative Writing, Marketing
G-Force Mastermind Alliance October 2014 - Present
National Alliance on Mental Illness (NAMI) Fort Wayne 2010 - Present
Vera Bradley March 2013 - February 2014
Frontier Communications April 2011 - September 2012
Sirva Relocation January 2000 - February 2008
Heritage Food Service Equipment March 1998 - August 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Project, Microsoft Outlook, Microsoft Access, Auditing, Invoicing, Business to Business..., Business to Consumer..., Infinium, Lotus Notes, Qport, Oracle, PeopleSoft, Organization, Close Attention to..., Analysis, Outlook, PowerPoint, Access, Customer Satisfaction, SAP ERP, Process Improvement, Training, Leadership, Budgets, Accounting, Event Planning, Purchasing, Human Resources, Team Building, Team Leadership, Customer Service, Strategic Planning, Management, Sales, Project Management, Public Speaking, Time Management, Marketing, Coaching, Research, Leadership Development, Negotiation, Recruiting, Logistics
Education
Colorado Technical University 2008 — 2011
Bachelors of Science, Business Administration Project Management
University of Phoenix 2005 — 2007
Associates of Science, Business Administration
Frontier Communications July 2010 - Present
Indiana University - Purdue University Fort Wayne (IPFW) January 2014 - Present
Verizon Communications June 2001 - June 2010
Skills
Telecommunications, Network Engineering, Vendor Management, Network Design, Project Management, Program Management, Integration, PMP, VoIP, Wireless, Cloud Computing, Business Process..., IP, Requirements Analysis, Cross-functional Team..., Project Planning, Telephony, Software Project..., Ethernet, Fiber Optics, ATM networks, WAN, Networking, Management, Leadership, Switches, DSL, Troubleshooting, MPLS, Network Architecture, System Deployment, LAN-WAN, Data Center, SIP, IT Management, Computer Network..., Managed Services, Routers, Cisco Technologies
Education
Indiana University-Purdue University at Fort Wayne 2011 — 2011
Cert., Project Management
Cornell University 2009 — 2009
Certificate, Project Leadership
Cornell University 2009 — 2009
Certificate, Financial Management
Wright State University 2000 — 2002
M.B.A., Business, Info Systems, Marketing
University of Engineering and Technology, Lahore 1994 — 1999
B.S., Chemical Engineering
Government College University, Lahore 1991 — 1993
HSC, Pre-Engineering
Frontier Communications February 2005 - Present
US Army April 1998 - August 2004
Stream Global Services January 1999 - January 2002
Skills
Telecommunications, Adtran, Alcatel, DSLAM, Frame Relay, ATM networks, Field Operations, Safety, Electrical..., Internet Troubleshooting, Remote Desktop, DC Power, Optical Fiber, Networking, Wireless Networking, T1, Satellite Communications, Bonded adsl, VDSL2, ADSL, Computer Repair, Infantry Tactics, Dog Behavior, Boating, POTS, Fishing, Selling, Customer Service, Account Management, Customer Retention, SaaS, Technical Support, Troubleshooting, Call Center, Recruiting, Program Management, Military, Cross-functional Team..., Customer Satisfaction, Sales Process, Call Centers, Network Design, Telephony, Wireless
Education
Colorado Technical University 2006 — 2008
BS in BA/IT, Business Administration, minor in Information Technology
Dobson Communications August 2006 - January 2010
AT&T August 2006 - January 2010
VARTEC TELECOM/EXCEL September 2002 - April 2004
Sprint, Citizens, Vartec 1995 - 2004
Citizens/Frontier Comm March 1999 - February 2002
FRONTIER COMMUNICATIONS (FORMALLY CITIZENS COMMUNICATIONS COMPANY) January 2000 - January 2002
Frontier Communications 1999 - 2002
Sprint September 1995 - April 1999
Education
Dallas County Community College 1992 — 1994
Richland Community College
Granite Telecommunications January 2014 - Present
Mentor Engineering November 2010 - November 2013
Future Connect LLC January 2003 - September 2010
Global Crossing October 1996 - November 2002
Frontier Communications 1996 - 2002
Sprint October 1991 - October 1996
Skills
SaaS, Cloud Computing, Sales Operations, Managed Services, Strategy, Channel Partners, Sales, Entrepreneurship, Marketing, Selling, Networking, Cold Calling, Email Marketing, VoIP
Education
Colorado State University 1987 — 1991
BA, Political Science and Sociology
Zayo Group March 2014 - Present
Independent Consultant: IP/Broadband/RF/Video/Voice July 2010 - Present
Verizon April 2013 - March 2014
IIAM 1998 - 2014
Frontier Communications November 2010 - April 2013
Verizon Communications August 2006 - July 2010
Verizon Communications June 1997 - August 2006
Bell Atlantic June 1996 - May 1997
NYNEX November 1994 - May 1996
NYNEX November 1990 - October 1994
Skills
Switches, Telecommunications, Cisco IOS, Wireless, IP, Ethernet, Frame Relay, Network Design, MPLS, Project Management, Fiber Optics, Integration, Network Engineering, Networking, Program Management, Troubleshooting, Vendor Management, VoIP
Education
Verizon/Hill Associates 2009 — 2009
Broadband Immersion
Saratoga County Planning & Zoning 2008 — 2008
Rensselaer Polytechnic Institute - The Lally School of Management and Technology 1997 — 2002
PhD Studies
Fordham Gabelli School of Business 1991 — 1995
MBA
Cornell University 1982 — 1988
BA
Nimble Lifecycle Mediaspace Solutions October 2012 - Present
Equus Computer Systems March 2012 - November 2012
Frontier Communications January 2009 - March 2012
Frontier Communications January 2009 - September 2010
CotterWeb Enterprises Inc. 2008 - 2008
WCCO-TV 2004 - 2007
Gray Television 2002 - 2004
High Speed Access Corporation 1998 - 2002
Options Marketing & Visual Communication 1995 - 1998
Skills
Digital Strategy, Digital Marketing, Digital Media, Social Media, Strategic Communications, Online Marketing, Marketing Communications, Marketing Strategy, SEO, Social Networking, PPC, SEM, Email Marketing, Social Media Marketing, Lead Generation, Google Analytics, Direct Marketing, Interactive Marketing, Integrated Marketing, Advertising, Customer Engagement, Marketing, Market Research, Promotions, Public Relations, Media Relations, Business Strategy, Sales Management, Training, Presenter, Business Process..., New Business Development, Online Advertising, Event Planning, Relationship Marketing, Web Analytics, Content Strategy, Product Marketing, Media Planning, Event Marketing, Internal Communications, Integration, Corporate Communications, Experiential Marketing, Sponsorship, Content Management, Sales Presentations, Internet Strategy, Interactive Advertising, Business Development
Education
Concordia University-St. Paul 2010 — 2012
Masters, Strategic Communication Management
University of Minnesota - Carlson School of Management 2011 — 2011
ExecEd, Strategic Marketing
Concordia University-St. Paul 1990 — 1993
Bachelors, Communication
North Senior High 1986 — 1989
SapientNitro May 2013 - Present
Conde Nast January 2012 - January 2013
Frontier Communications August 2010 - January 2012
Citi July 2008 - August 2010
Citi June 2007 - July 2008
American Express October 2006 - June 2007
Diageo November 2002 - October 2006
Jordan & Jordan October 2000 - January 2002
Thomson Financial 1996 - 2000
Skills
Analytics, Customer Acquisition, Relationship Management, Digital Marketing, Competitive Analysis, Product Management, E-commerce, Interactive Marketing, Strategic Partnerships, Market Research, CRM, Digital Strategy, Strategy, Cross-functional Team..., SEM, Omniture, Product Marketing, Business Development, Segmentation, Financial Services, Web Analytics, Marketing Strategy, Direct Marketing, Marketing Analytics, Customer Insight, SEO, Multi-channel Marketing
Education
Columbia University - Columbia Business School 2005 — 2007
MBA, Finance, Marketing
New York University 1991 — 1995
BS, Biology
Frontier Communications July 2010 - Present
Verizon January 2006 - June 2010
MCI Corporation September 1998 - November 2005
MCI Corporation January 1994 - August 1998
Education
Indiana University - Kelley School of Business 1991 — 1993
MBA, Finance
Colorado State University 1976 — 1981
Accounting and Finance
Frontier Communications December 2007 - Present
EarthLink April 2007 - September 2007
Next Level Access November 2005 - April 2007
Motorola 2006 - 2007
Alternative Broadband Access April 2004 - August 2006
ABA 2004 - 2006
Loral Space and Communications March 1999 - March 2003
Orion Satellite Services 1997 - 2003
Loral Cyberstar 1996 - 2000
Loral Orion Satellite January 1996 - March 1999
Skills
Wireless, Data Center, Telecommunications, Wireless Networking, IP, Vendor Management, Broadband, Negotiation, VoIP, Networking, Program Management, Ethernet, Network Architecture, WiFi, Mobile Devices, WAN, Project Management, Product Management
Education
Cornell University 1977 — 1981
BSEE, Computer Design, Communications
IT Consultant February 2012 - Present
Frontier Communications July 2010 - January 2012
Verizon Services Organization August 1998 - July 2010
AT&T 1986 - 1998
AT&T 1983 - 1998
Skills
Vendor Management
Education
Dallas Baptist University
Frontier Communications June 2010 - Present
Kaplan University June 2008 - Present
University of Phoenix June 2006 - Present
Verizon July 1979 - June 2010
Skills
Telecommunications, Vendor Management, Process Improvement, Program Management, Project Management, Product Management, Team Leadership, Call Centers, Strategic Planning, Cross-functional Team..., VoIP, Wireless, Customer Service, Budgets, Contract Negotiation, Change Management, Team Building, Management, Business Analysis, Business Process..., Project Planning, Integration, Account Management, Strategy, CRM, Outsourcing, Business Development, Leadership, Managed Services, Operations Management, Sales Operations, Customer Retention, Start-ups, Professional Services, Forecasting, Product Marketing, Training
Education
University of Phoenix 2001 — 2006
Doctor of Management, Organizational Leadership
Dallas Baptist University 1999 — 2000
MBA, Business Management
University of Tampa 1991 — 1995
BS, Management Information Systems
Morris & Morris January 2012 - Present
Frontier Communications January 2011 - September 2011
USAF August 1995 - August 2007
US Air Force 1995 - 2007
Air Force 1995 - 2007
United States Air Force 1995 - 2007
Skills
Organizational..., Military, Security Clearance, Air Force, DoD, Operations Management, Training, Leadership, Process Improvement, Personnel Management, Command, Military Operations, Management, Military Experience, Operational Planning
Education
Community College of the Air Force 1994 — 2000
Associate's degree, Aviation Operations
Community College of Air Force
Associate's degree, Instructor of Technology & Military Science
Diebold January 2014 - Present
KPTK.Inc. March 2014 - May 2014
Modis May 2012 - October 2012
AIG May 2012 - October 2012
Frontier Communications February 2011 - December 2011
InfoVision Consultants Inc (USA) & InfoVision Solutions India February 2011 - December 2011
SCI Group April 2009 - April 2010
SCI Group September 2008 - April 2010
SCI Group @ Verizon September 2008 - April 2009
Verizon January 2008 - May 2008
Skills
Project Planning, Project Management, Software Project..., Software Development, Software Design, Project Portfolio..., MS Project, Certified Project..., Microsoft Office 2007, Project Delivery, Project Coordination, Project Finance, Project Scope..., Problem Solving, PMO Services, PMO, Visual Basic, VB.NET, Clarity, SharePoint, Production Support, Break Fix, Technical Presentations, Database Design, Data Center, Change Management, Risk Management, Issue Management, Mentoring, Full SDLC, IT Project Lifecycle, Full project lifecycle..., Technical Project..., IT Transformation
Education
University of Phoenix Axia College 2008 — 2009
Business
Dallas County Community College 2006 — 2007
Project Management Certficate
Grand Prairie High School
Fenway Group 2009 - Present
Frontier Communications 2014 - 2014
Hewlett-Packard 2013 - 2013
CenturyLink 2008 - 2010
CenturyLink 2008 - 2010
Handango 2008 - 2008
IBM 1996 - 2007
AT&T 1990 - 1996
Education
Dallas Baptist University
Frontier Communications September 2008 - Present
Frontier Communications November 2005 - Present
Education
Columbia University in the City of New York 1975 — 1976
MA, Education
University of Miami 1971 — 1974
BFA, Graphic Design
Frontier Communications October 2013 - Present
Frontier Communications June 2010 - October 2013
Rockwell Automation August 2009 - July 2010
Rockwell Automation September 2007 - December 2009
Alcatel May 1992 - July 2002
Skills
Troubleshooting, Network Operations, Cabling, Network Design, Transmission, Fiber Optics, Telecommunications, Automation, Variable Frequency..., Vibration, Equipment Installation, Microsoft Office, SAP, Creative Writing, Published Author, DWDM, VoIP, Metro Ethernet, Wireless, Optical Fiber, PLC, Computer Network...
Education
Cuyahoga Community College 2005 — 2007
AASEET, Electrical/Electronics Engineering Technology
Frontier Communications June 2015 - Present
CVS Caremark Corporation October 2012 - March 2015
Frontier Communications 2015 - 2015
Bank of America April 2011 - August 2012
XTO Energy August 2008 - August 2009
Mincron Software Systems 1998 - 2004
Skills
IBM iSeries, Software Development, Data Conversion, RPG, RPG III, Databases, Data Warehousing, Business Analysis, Visual Basic, DB2, SQL, Disaster Recovery, EDI, FTP, COBOL, Crystal Reports, ERP, SDLC, Business Intelligence, Program Management, IBM AS/400, Requirements Analysis
Education
Colorado Technical University-Online 2010 — 2014
Bachelor of Applied Science (B.A.Sc.), Software Systems Engineering
Colorado Technical University 2009 — 2011
BA, Software Systems Engineering
Intrado November 2013 - Present
Cox Communications August 2011 - February 2012
Frontier Communications January 2006 - July 2011
Centurytel October 2002 - December 2005
Xspedius Communications 2000 - 2002
Mpower Communications Inc. 2000 - 2002
Xspedius 2000 - 2002
Metawave 1999 - 1999
Motorola Iridium 1998 - 1999
GTE Wireless 1994 - 1998
Skills
Telecommunications, Team Leadership, Team Building, Wireless, Full P&L Responsibility, Customer Satisfaction, Sales Operations, Sales Management, Lobbying, Employee Engagement, Employee Management, Employee Training, Start-ups, Strategic Partnerships, Chambers of Commerce, State & Local..., Corporate Communications, Strategic Communications, Technical Service..., Delivering Exceptional..., Cable Broadband, Cable Television, Cable Networks, Cellular Communications, DSL, Broadband, Acquisition Integration, Business Process..., Business Strategy, Business Continuity..., Managed Services, VoIP, IP, Customer Service, Project Planning, Management, Networking, Business Development, Computer Network..., Process Improvement, Leadership, P&L Management, Call Centers, Switches, Training, Wireless Networking, IPTV, Optical Fiber, Telephony, Integration
Education
Colorado Technical University 1980 — 1984
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.8
CenturyLink April 2010 - October 2011
Translations at Sprint September 2006 - March 2008
Sprint through Yoh March 2006 - September 2006
Sprint PCS December 2000 - December 2002
Sprint through Thornton Communications January 2000 - September 2000
Sprint through Thornton Communications March 1999 - April 1999
Frontier Communications November 1998 - March 1999
Sprint October 1997 - November 1998
Sprint through Thornton Communications October 1997 - November 1998
Aerial Communications November 1996 - March 1997
Education
University of Phoenix 2004 — 2006
Master of Business Administration (MBA), Global Management, 3.69
DeVry Institute of Technology 1993 — 1996
Bachelors of Science in Telecommunications Management, Telecommunications Management
Columbia College 1980 — 1983
Bachelors of Social Work, Social Work
ESL Federal Credit Union September 2008 - July 2009
Old Navy November 2005 - September 2008
Pettis Pools and Patio May 2004 - November 2005
United Way of Greater Rochester March 2004 - May 2004
Global Crossing May 2003 - December 2003
Frontier Communications 1999 - 2002
Frontier Communications 1995 - 1999
Skills
Vendor Management, Telecommunications, Data Center, Program Management, Change Management, Disaster Recovery, Process Improvement, Project Management
Education
Corning Community College 1966 — 1968
Frontier Communications May 2014 - Present
Regal Beloit February 2006 - Present
Regal Beloit Corporation February 2006 - Present
Apex Systems January 2005 - January 2006
American Eagle Outfitters January 2000 - January 2004
Jasmin.com January 1999 - January 2000
Tokheim Corporation January 1992 - January 1999
Skills
Six Sigma, Manufacturing, Lean Manufacturing, Process Improvement, Continuous Improvement, ERP, Cross-functional Team..., Automation, Enterprise Architecture, Network Design, IT Management, Network Architecture, Troubleshooting
Education
Colorado Technical University 2004 — 2006
Bachelor's degree, Information Technology
Colorado Technical UniversityIndiana – Purdue University
B.S, Information Systems
Frontier communications October 2011 - Present
Skills
BMC Remedy, VPN, Active Directory, Technical Support, Troubleshooting, XP, Routers, Network Administration, LAN-WAN, Servers, Software Installation, Cisco Technologies, DNS, Operating Systems, Windows Server, Laptops, VMware, Switches, DHCP, Help Desk Support, A+ Certified, Windows 7, Computer Hardware, Norton Ghost, Microsoft Exchange, TCP/IP, CSS Javascript, HTML 5, Python, Programming, Penetration Testing, Printers, Hardware, Security, System Administration, Firewalls, Networking, Windows XP, OS X, Virtualization, Linux
Education
Collin County Community College
Computer Systems Networking and Telecommunications
Frontier Communications July 2011 - August 2012
Toys R Us November 2009 - May 2011
ProfitStars June 2007 - October 2009
Bank of Texas December 2004 - April 2007
Wells Fargo Bank August 2003 - December 2004
Target 1988 - 2000
Skills
Merchandising, CRM, Team Management, Customer Support, Sales Operations, Call Center, Process Flow, Team Leadership, Customer Service, Account Management, Sales, Process Improvement, Technical Support, Leadership, Sales Management, Management, Call Centers
Education
Collin County Community College 1989 — 2008
Associates of Science, Business Administration
Frontier Communications May 2012 - Present
Hewlett-Packard May 2006 - March 2012
Birch Communications January 2004 - December 2004
XO Communications September 2000 - May 2003
Skills
Network Operations, Vendor Management, Network monitoring, LAN/WAN, Data Center, WAN, DS3, Cisco, VPN, Switches, T1, Routers, Managed Services, Provisioning, PBX, DNS, VoIP, Telephony, Cabling, MPLS, ACD, Avaya, Network Engineering, IT Service Management, ISDN, Ethernet, Troubleshooting, System Administration, Firewalls, IP, Routing, IVR, Internet Services, Network Administration, Service Delivery, Frame Relay, TDM, Windows Server 2008, ASR9000, ASR903, VLAN, ALU7450, Calix C7, BTI, Actelis 2300, TA5000, Netvanta 818, Cisco Wireless, IP assignment, Network Devices
Education
DeVry University-Texas 1998 — 2001
Bachelor's Degree, Telecommunicatons Management, 3.33
Collin County Community College
Certificate, Cisco Certified Networking
Frontier Communications January 2005 - Present
AT&T May 1999 - August 2004
Nomura April 1994 - May 1999
New York City Police Department June 1992 - April 1994
Liberty Brokerage March 1990 - June 1992
Skills
DNS, Microsoft Office, Microsoft Excel, VoIP, PowerPoint, T1, Microsoft Word, Wireless, MPLS, IP, Call Center, Managed Services, Broadband, Ethernet, Computer Network..., Switches, TCP/IP, Networking, Call Centers, Computer Hardware, Cisco Technologies
Education
Collin County Community College 2010 — 2013
BS Business Administration, Business
DeVry University 1989 — 1990
Telecommunications, Installation
AT&T July 2011 - Present
Allied Wireless Communications Corporation October 2010 - April 2011
Frontier Communications January 2010 - May 2010
Amdocs-(Sprint Nextel Conversion Project) June 2006 - April 2009
AMDOCS-CINGULAR WIRELESSRichardson, TX Rollover Project September 2004 - May 2006
Sprint February 1988 - April 2004
Skills
SDLC, Requirements Analysis, Testing, Software Documentation, Business Analysis, Program Management, Quality Assurance, Project Management, Requirements Gathering, SharePoint, Visio, Vendor Management, Process Improvement, Telecommunications, Change Management, Systems Analysis, Analysis, Access, MS Project, Strategic Planning
Education
Dallas Baptist University
Bachelor of Arts & Science, Business Management & Political Science
Envidra
PMP & Oracle SQL/PLSQL UNIX Fundamentals
Tennessee State University
Bachelor of Science, Political Science
The QC Group August 2009 - November 2009
Integra Telecom (formerly Eschelon Telecom) November 2006 - June 2008
The Toro Company February 2008 - May 2008
Integra (formerly Eschelon Telecom) November 2006 - May 2008
Frontier Communications 1992 - 1997
Education
Concordia University-St. Paul 1993 — 1995
BA, Organizational Management and Communication
University of Minnesota-Twin Cities 1984 — 1986
AA, Equine Science
Frontier Communications June 2010 - Present
Alcatel-Lucent Telecom Ltd April 2010 - May 2010
Goodman Networks, Inc. September 2008 - September 2009
NuVox Communications April 2008 - September 2008
Tellabs Operations Inc November 2006 - February 2008
Tellabs 2006 - 2008
Goodman Networks, Inc. April 2006 - October 2006
Tekmark Global Solutions, Inc. March 2005 - April 2006
Sprint Local Telecommunications Division (Embarq) April 2003 - February 2005
Global Crossing January 1999 - March 2002
Skills
SDH, VoIP, Telecommunications, Wireless, IP, WAN, Troubleshooting, Networking, Switches, Network Design
Education
Holy Apostles College and Seminary 1981 — 1983
Bachelor of Arts, Major Philosphy Minor Computer Science
Community College of the US Air Force 1976 — 1979
Associate, Electronic Switching Systems Repairman
Sheppard Aerospace School of Applied Sciences, Sheppard AFB, Wichita Falls, TX 1976 — 1978
Certificate, Traffic Data Collections System Repairman
Sheppard Aerospace School of Applied Sciences, Sheppard AFB, Wichita Falls, TX 1976 — 1977
Certificate, Electronic Switching Systems Repairman
St Marys, OH Memorial High School
Five Star Professional July 2014 - Present
Dex Media, Inc. 2011 - 2014
SuperMedia 2010 - 2011
SuperMedia 2009 - 2010
Frontier Communications 2006 - 2009
Frontier Communications January 2005 - 2006
Verizon Information Services 2002 - November 2003
Verizon Information Services 1998 - 2002
Verizon Information Services 1996 - 1998
Verizon Information Services 1990 - 1996
Skills
Lead Generation, Sales Management, Salesforce.com, B2B, Account Management, Sales Process, Cold Calling, Direct Sales, Solution Selling, Sales Presentations, Leadership, Selling, Customer Retention, Sales, Marketing, Advertising, Team Building, Facebook Marketing, Outside Sales, SEO, Customer Service, Online Advertising, Advertising Sales, SEM, Microsoft Office, Microsoft Excel, Microsoft Word, Team Leadership, Call Centers, Management, Team Management
Education
Rosemount Senior High School
Dakota County Technical College
Data Entry & Banking
Equinix June 2015 - Present
Bright House Networks October 2014 - June 2015
Cox Communications June 2014 - October 2014
Cbeyond 2010 - June 2014
CommX June 2002 - January 2010
Intellysis Consulting Group 2000 - 2002
2nd Century Communications 1998 - 2000
Intermedia Communications 1995 - 1998
Frontier Communications 1988 - 1995
United States Air Force 1985 - 1988
Skills
Product Management, Hosted VoIP, Ethernet, Sales Engineering, Management, Vendor Management, Cloud Computing, VoIP, IP, Computer Network..., Telecommunications, Process Improvement, Product Marketing, Unified Communications, SIP, IT Management, Solution Selling, Managed Services, Mobile Devices, Data Center, MPLS, Wireless, SaaS, Network Security
Education
Northwood University 1995 — 2008
Bachelor of Business Administration (BBA), Entrepreneurship/Entrepreneurial Studies
Monroe Community College 1988 — 1991
Associate of Arts and Sciences (AAS), Electrical and Electronics Engineering
Community College of the Air Force 1985 — 1988
University of Minnesota June 2013 - Present
University of Colorado at Boulder August 2011 - May 2013
Frontier Communications June 2010 - May 2011
Skills
Higher Education, Research, Editing, Microsoft Office, Event Planning, PowerPoint, Microsoft Excel, Microsoft Word, Teamwork, Public Speaking, Teaching, Social Media, Creative Writing, Leadership, Event Management, Social Media Marketing, Customer Service, Rhetoric
Education
University of Minnesota-Twin Cities 2013 — 2017
Doctor of Philosophy (Ph.D.), Speech Communication and Rhetoric
University of Colorado at Boulder 2011 — 2013
Master of Arts (MA), Speech Communication and Rhetoric
Concord University 2006 — 2010
Bachelor of Arts (BA), Communication, General
Frontier Communications November 2010 - July 2013
United Technologies 2007 - 2010
United Technologies 2005 - 2007
PwC 2000 - 2005
Arthur Andersen 1998 - 2000
Education
Curry College
The Catholic University of America
Doctor of Law (J.D.)
Baylor Scott & White Health April 2015 - Present
Suddenlink Communications September 2014 - Present
Frontier Communications April 2014 - September 2014
Time Warner Cable August 2013 - April 2014
Windstream 2013 - 2014
FRC Technologies August 2012 - August 2013
CenturyLink November 2011 - July 2012
East Texas Medical Center April 2008 - June 2009
Skills
Servers, Hardware, Juniper, Networking, Cisco Technologies, System Administration, Windows Server, Troubleshooting, Cisco, Technical Support, Integration, VoIP, Routers, Juniper Technologies, Active Directory, Calix, Adtran, Alcatel, Redback, AFC, Remedy, Network Administration, Switches, Information Technology, Infrastructure, WAN, Network Design, Team Leadership, Computer Hardware, Cisco Routers, Vendor Management, LAN-WAN, NOC, Telephony, Data Wiring, Access Control..., Enterprise Network..., Desktop Support, Employee Training
Education
University of Texas at Tyler 2009 — 2011
Bachelor of Science (BS), Computer Science
Dallas Baptist University 2008 — 2009
Bachelor of Science (B.S.), Computer Science
Frontier Communications May 2015 - Present
Department of Veterans Affairs January 2014 - April 2015
International AIDS Vaccine Initiative March 2010 - December 2013
Trisonic June 2013 - July 2013
BioAssets Development September 2009 - February 2010
University of Connecticut September 2007 - June 2009
Windham Hospital September 2008 - May 2009
Norwalk Emergency Shelter June 2008 - August 2008
Skills
SAS, Flow Cytometry, Microsoft Excel, Calculus, Cell Culture, ELISA, Molecular Biology, Data Analysis, Assay Development, R, Vaccines, In Vitro, Statistics, Data Modeling, Data, SQL, Bash, Python, Luminex, Linear Algebra, Algebra, ELIPOT, FTP, Machine Learning, Linear Regression, Logistic Regression, Data Mining, Data Visualization, Data Manipulation, Data Cleaning, Data Aggregation, Model Validation, Model Assessment, Linux, Vim, SSH, Sailing, Cycling
Education
Columbia University in the City of New York 2011 — 2012
M.S., Biostatistics
The University of Connecticut 2005 — 2009
Bachelor of Science, Molecular and Cell Biology
Walgreens December 2007 - Present
Frontier Communications July 2007 - October 2007
Target September 2005 - April 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Photoshop
Education
Fergus Falls Community College 2003 — 2004
Dakota County Technical College 2000 — 2001
Certificate, Medical Secretary and Transcription
Frontier Communications 2010 - Present
PacTel Solutions February 2010 - June 2010
Verizon December 1997 - April 2009
Education
Covenant College 1991 — 1994
Bacherlor, History
KPMG August 2014 - Present
T.D. Securities June 2011 - August 2014
Highbridge Capital Management 2010 - 2010
Frontier Communications 2010 - 2010
Natixis 2006 - 2009
Jefferies & Company 2004 - 2006
Julius Baer 2001 - 2003
Morgan Stanley Smith Barney 2000 - 2001
Deutsche Bank Securities 1999 - 2000
Merrill Lynch 1998 - 1999
Skills
VBA, Equities, Fixed Income, Access, Data Analysis, Bloomberg, SQL, Capital Markets, Investment Banking, Financial Analysis, Finra Series 99..., Equity Derivatives, Trading, Risk Management, Derivatives, Financial Markets
Education
Columbia University in the City of New York
BA - Columbia College
Frontier Communications July 2013 - Present
The Jones Group Inc. February 2012 - March 2013
Chico's FAS Inc. March 2010 - February 2012
Collin County Community College May 2009 - August 2011
Donna Smith Tennis June 2002 - August 2008
Skills
Access, Data Entry, InDesign, Outlook, Illustrator, PowerPoint, Microsoft Word, Microsoft Excel, Photoshop, Office Management, Customer Service, Telephone Skills, Leadership, Fax, 10 Key, File Management, Higher Education, Adobe Acrobat, Mac, Microsoft Office, Management, Sales, Retail, Inventory Management, Recruiting, Training, Adobe Creative Suite, Graphic Design, Team Leadership, Interviews, Time Management, Coaching, Visual Merchandising, Teamwork, Inventory Control, Critical Thinking, Hiring
Education
Oral Roberts University 2004 — 2006
Graphic Design, Graphic Design
Collin County Community College 2002 — 2005
Asociates of Arts, Graphic Design
Plano West Senior High 2000 — 2002
Associates of Arts; Bachelors Degree, Graphic Design
Plano West Senior High 2000 — 2002
High School, Regular/General High School/Secondary Diploma Program
Frontier Communications March 2012 - Present
GTE Data Services 1990 - 1999
Skills
Telecommunications, Call Centers
Education
Concordia University-Wisconsin 1991 — 1995
Management Communication, Business Management, Communication
Datrose October 2013 - Present
Datrose January 2013 - October 2013
Frontier Communications May 2012 - January 2013
United States Air Force April 2007 - May 2012
United States Air Force April 2004 - April 2007
United States Air Force January 2001 - January 2004
United States Air Force January 1997 - January 2001
US Air Force Security Forces January 1988 - January 1997
Skills
Onboarding, Applicant Tracking..., Recruiting, Talent Acquisition, Human Resources, Interviews, Employee Relations, Sourcing, Technical Recruiting, College Recruiting, Internet Recruiting, Coaching, Workforce Planning, Talent Management, Screening Resumes, Performance Management, Job Fairs, Personnel Management, Executive Search, Succession Planning, Screening, Benefits Administration, Organizational..., Recruitment Advertising, Conflict Resolution, Resume Writing, Training, Background Checks, Employee Benefits, Employee Training, Hiring, HRIS, Management, Program Management, Staffing Services, Temporary Placement, Time Management
Education
Community College of the Air Force
Frontier Communications July 2010 - Present
CDI Corporation June 2005 - May 2010
CDI Professional Services September 2001 - June 2005
Rhythms NetConnections 1999 - 2001
Verizon 1980 - 1996
Skills
Management, Troubleshooting, Optical Fiber, Service Delivery, Product Management, Product Marketing, Cross-functional Team..., Project Management, Marketing Strategy, Strategy, Product Development, VoIP, Telecommunications
Education
Dallas Baptist University
Center for Dispute Settlement September 2009 - Present
Frontier Communications September 2008 - September 2009
Skills
Public Speaking, Arbitration, Policy, Human Resources, Mediation, Conflict Management, Program Management, Strategic Planning, Alternative Dispute..., Organizational..., Training, Coaching, Nonprofits, Labor Relations, Leadership Development, Enforcement, Community Outreach, Government, International Relations, Team Building, Employee Relations, Conflict Resolution, Workshop Facilitation, Program Development
Education
Cornell University 1996 — 1998
Graduate Certificate, Industrial & Labor Relations, ADR studies
St. John Fisher College 1967 — 1969
B.S., Chemistry & Mathematics
ComSpan FiberNet March 2015 - Present
Frontier Communications October 2013 - March 2015
Frontier Communications January 2011 - September 2013
Frontier Communications July 2010 - January 2011
Verizon October 2007 - July 2010
Verizon January 2006 - October 2007
Verizon February 2004 - January 2006
Various June 1980 - January 2004
Skills
Customer Satisfaction, P&L Management, Expense Control, Operations Management, P&L, Expense Management, Income Statement, Profit, Inventory Control, Hiring, Management, Marketing, Direct Sales, Public Relations, Customer Retention, Customer Experience, Sales Operations, Networking, Unified Communications, Telecommunications, Training, VoIP, Wireless, Broadband, Telephony, Call Centers, Managed Services, Solution Selling, Ethernet, Team Leadership, Fiber Optics, Account Management, IP, Project Management, Cross-functional Team..., MPLS, Vendor Management, Team Building, Troubleshooting, Product Management, Network Design, Salesforce.com, Sales Management, Leadership, T1, Process Improvement, Customer Service
Education
Columbia College 2008 — 2014
Bachelor of Business Administration (BSBA.), Business Management and Accounting
Kaplan University-Cedar Rapids Campus 2006 — 2008
Associate of Science (AS), Computer and Information Sciences and Support Services
Retired and enjoying time to pursue personal interests and family June 2014 - Present
Frontier Communications July 2010 - June 2013
Verizon February 2008 - June 2010
Verizon June 2006 - February 2008
Verizon February 2005 - June 2006
Verizon November 2000 - February 2005
GTE July 1997 - November 2000
GTE August 1994 - July 1997
GTE Directories September 1991 - August 1994
Skills
Cross-functional Team..., Managed Services, Process Improvement, Vendor Management, Outsourcing, Telecommunications, Account Management, Sales Management, Wireless, New Business Development, Program Management, Operations Management, Team Leadership, Team Building, Strategic Planning, Supply Chain Management, Inventory Management, Contract Negotiation, Business Process..., Forecasting, Business Analysis, Process Engineering, Budgets, Access, Management, Procurement, Call Centers, Customer Satisfaction, Change Management, Leadership, Training, Analysis, Product Management, Project Management, Contract Management, Logistics, Supply Chain, Continuous Improvement, Sales, Troubleshooting, Project Planning, Customer Service, CRM, Sales Operations, Software Documentation, Quality Assurance
Education
Dallas Baptist University 1998 — 2000
Master of Business Administration (MBA), Honors
Northwood University-Texas 1994 — 1996
Bachelor of Business Administration (BBA), Business Administration and Management, General, Summa cum Laude
University of Minnesota-Crookston
Associate of Arts and Sciences (AAS), Legal & Medical Administration, High Distinction
Gary High School, Gary, MN
Co-Valedictorian
Verizon May 2011 - Present
Looking for new opportunities. September 2010 - May 2011
Frontier Communications 2010 - 2010
Verizon 2003 - 2010
Verizon June 1998 - April 2003
GTE January 1995 - April 2003
Skills
Cross-functional Team..., Telecommunications, Product Management, Call Center, VoIP, Telephony, Vendor Management, Managed Services, Account Management, Broadband, CRM, Call Centers, Cloud Computing, Customer Experience, Customer Satisfaction, DSL, Data Center
Education
Dallas Baptist University 2001 — 2003
Bachelor, Business Administration
Frontier Communications February 2006 - Present
Air Force July 1988 - Present
Education
Community College of the Air Force 1990 — 1994
AAS, Electronic Systems
Kofa high
Frontier Communications October 2011 - Present
Frontier Communications April 2009 - October 2011
Best Buy February 2003 - July 2008
Circuit City July 1999 - February 2002
Skills
Computer Hardware, VPN, Windows 7, Active Directory, Networking, VMware, XP, Operating Systems, MDT, Software Installation, Disk Encryption, Asset Managment, PGP, Vendor Management, Telecommunications, Troubleshooting, KMS, Group Policy, Remote Desktop, Computer Repair, LAN-WAN, Norton Ghost, Desktop Computers, Windows XP, Network Engineering
Education
Corning Community College 1988 — 1989
Liberal Arts and Sciences, General Studies and Humanities
Notre Dame High School 1985 — 1988
Graduated, Regents
Frontier Communications July 2010 - Present
Verizon March 1999 - July 2010
GTE Telecommunications June 1992 - March 1999
Skills
Revenue Assurance, Telecommunications..., Invoicing, Billing Systems, Telecommunications, Provisioning, VAS, Open Source Software, BSS, VoIP, Wireless, Telco, Business Case, Data Migration, Internal Audit, Sarbanes-Oxley Act, Solution Architecture, Mobile Communications, Business Process, Call Centers, Mobile Devices, GSM, Roaming
Education
Columbus State University 1983 — 1984
MBA, Management
Indiana University South Bend 1971 — 1975
BSBA, Accounting
Frontier Communications July 2010 - Present
Verizon January 2006 - June 2010
MCI Corporation April 2000 - December 2005
Wyoming Tribune-Eagle 1993 - 1998
Skills
Active Directory, Customer Service
Education
Colorado State University-Pueblo 1988 — 1992
Bachelor's degree, Mass Communication
Frontier Communications
Skills
Telecommunications, T1, VoIP, Call Center, DSL, Wireless, Ethernet, IP, Troubleshooting, Computer Network..., Broadband, Metro Ethernet, Cabling, Switches
Education
Colorado College
Frontier Communications January 2015 - Present
Frontier Communications September 2014 - Present
Target November 2012 - Present
Ontario High School August 2006 - January 2007
Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Customer Service, Windows, Teamwork, HTML, Java, Programming, Computer Hardware, Social Media, Access, Outlook
Education
ITT Technical Institute-Richardson 2012 — 2014
Collin County Community College
General Studies
Ontario High School 2003 — 2007
High School Diploma, General Studies
GENBAND 2014 - Present
Frontier Communications January 2014 - December 2014
OneSource Communications January 1999 - January 2014
Texas Army National Guard June 2008 - September 2009
MCI/WorldCom January 1997 - January 1999
Southwestern Bell Wireless January 1997 - October 1997
Skills
Computer Network...
Education
Columbia College 2011 — 2012
Bachelor's degree
Excelsior College 2005 — 2007
Associate's degree, Engineering
Frontier Communications March 1980 - Present
Skills
911 support, Tellabs / AFC support, DMS 10 support, basic sonet support, Telecommunications, Cabling, Call Centers, Optical Fiber, Switches, T1, Troubleshooting, Telephony, Wireless, VoIP, Ethernet, Team Leadership, IP, Computer Network..., MPLS, WAN, LAN-WAN, Managed Services, Network Design
Education
Danville Area Community College
Frontier Communications December 2005 - Present
Waterfield Financial June 1990 - November 2004
Skills
Troubleshooting, Call Centers, VoIP, Telecommunications, Technical Support, Switches, LAN-WAN, Computer Network..., Routers, Telephony, Cabling, Wireless Networking, WAN, Network Design, DSL, Avaya, Networking
Education
Concordia University-Ann Arbor
Elementary Education and Teaching
Frontier Communications November 2014 - Present
United States Air Force July 2003 - Present
Windstream July 2013 - November 2014
Skills
DoD, Military Experience, Defense, Command, Air Force, Security Clearance, Military, Military Operations, Weapons, Security, Troubleshooting, Security, National Security, VoIP, Top Secret, Government Contracting, Vulnerability Assessment, Government, Configuration Management, Networking
Education
Community College of the Air Force
Information Technologies
Frontier Communications December 2014 - Present
Alcatel-Lucent 2000 - 2014
Skills
GSM, Vendor Management, Telecommunications, Employee Relations, Recruiting, Program Management, HRIS, Performance Management
Education
Collin County Community College