Frontier Communications
Industry: Telecommunications company
DescriptionFrontier Communications Corporation is a telecommunications company in the United States. It was known as Citizens Utilities Company until May 2000 and Citizens Communications Company until July 31, 2008. CEO: Daniel James Mccarthy (3 Apr 2015–) Headquarters: Norwalk, Connecticut, United States Revenue: 9.128 billion USD (2017) Number of employees: 22,736 (2017) Subsidiaries: Frontier North, Frontier Florida, Frontier California, Did you know: Frontier Communications is the eighth-largest multichannel video service provider in the US by total subscribers (961,000). wikipedia.org
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Frontier Communications Employees
Frontier Communications June 2015 - Present
Frontier Communications July 2008 - June 2015
GDI - Global Domains International March 2007 - January 2014
Cleartel Communications July 2006 - July 2008
Broadview Networks 2004 - 2006
Admiral Asset Group, Inc 1999 - 2000
Skills
Call Center, Team Building, Social Media Marketing, Coaching, Telecommunications, Customer Satisfaction, Social Networking, Customer Service, Marketing Strategy, Call Centers, Leadership, Sales, Management, Vendor Management, Cross-functional Team..., Troubleshooting, Product Management, Process Improvement, Training, Social Media, Strategy, Recruiting, E-commerce, Quality Assurance, Sales Management, Networking
Education
Mohawk Valley Community College 1998 — 2001
Associates, Business Management
Ruby Tuesday December 2012 - Present
Frontier Communications September 2014 - November 2014
Northampton Area Pool May 2010 - August 2012
Woodstone Country Club and Lodge September 2010 - July 2011
Dorney Park & Wildwater Kingdom April 2009 - August 2009
Skills
Microsoft Office, InDesign, Prezi, Customer Service, Social Media, Advertising, Marketing, Public Relations, Photoshop, Dreamweaver, Press Releases, Microsoft Word, PowerPoint, Event Planning
Education
Misericordia University 2011 — 2015
Bachelor of Business Administration (BBA), Marketing, Senior
Northampton Area Senior High School 2007 — 2011
Frontier Communications November 2000 - Present
Contractor NEC at U of R July 1998 - November 2000
Nortel Networks at Eastman Kodak September 1994 - April 1998
Skills
Process Improvement, Project Management, Team Leadership, Project Planning, Customer Service, Budgets, Leadership, Team Building, Microsoft Office, Security, Change Management, Cross-functional Team..., Quality Assurance, Strategic Planning, Contract Negotiation, Customer Satisfaction, Network Engineering, Microsoft Excel, Systems Engineering, Public Speaking, WAN, Juniper, Microsoft Word, Electronics, BGP, Singer Musician, Public Speaker, Stage Actor, Singer / musician
Education
State University of New York College at Geneseo 1981 — 1987
Bachelor of Arts (B.A.), American History (United States) Minor Economics
Monroe Community College 1979 — 1981
Associate of Arts and Sciences (AAS), Liberal Arts and Sciences/Liberal Studies
Rel-Comm May 2005 - Present
Rel-Comm Inc. 2005 - 2012
Rel-Comm Inc. 2005 - 2012
Frontier Communications January 1999 - January 2003
Education
SUNY Cortland 1997 — 1999
Monroe Community College 1995 — 1997
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Monroe Community College
Associates degree, liberal arts
Windstream June 2015 - Present
Frontier Communications April 2014 - May 2015
Frontier Communications March 2010 - April 2014
Northland Communications August 2004 - February 2010
Roser Communications Network, Inc July 1994 - August 2004
WRCK-FM November 1992 - July 1994
Oneida County ARC August 1991 - July 1994
The Resource Center September 1990 - August 1991
Digital Equipment Corporation July 1988 - September 1990
The Resource Center July 1987 - July 1988
Skills
PHP, MySQL, Ubuntu, Mac OS X, Netcool, Linux, Apache, Windows, Microsoft Office, OS X, Servers, Solaris, Networking, Integration, Telecommunications, Hardware, Databases, Operating Systems, Technical Support, Computer Network..., Testing, VoIP
Education
Gen-E
Intelek Technologies 2009 — 2009
Mohawk Valley Community College 2007 — 2009
SUNY Fredonia 1986 — 1987
Pulaski Academy and Central School 1982 — 1986
EarthLink Business March 2009 - Present
EarthLink Business March 2007 - March 2009
EarthLink Business May 2004 - March 2007
AT&T August 1998 - May 2004
Frontier Communications August 1993 - October 1997
Skills
Telecommunications, VoIP, Managed Services, MPLS, IP, Telephony, Call Centers, Unified Communications, Wireless, Ethernet, T1, Cisco Technologies, Networking, Routing, Computer Network..., Switches
Education
Monroe Community College 1993 — 1995
Business Management
Cisco
CCNA Voice, Currently pursueing CCNP Voice
Frontier Communications December 2013 - Present
Frontier Communications August 2011 - Present
Regional Distributors, Inc. 2010 - 2011
PAETEC Holding Corporation 2008 - 2010
NYS Senate 2004 - 2008
Greece Central School District 2000 - 2004
Skills
Human Resources, PowerPoint, Leadership, Customer Service, Visio, Team Building, Process Improvement, Vendor Management, Lotus Notes, Project Management, Program Management, Microsoft Office, Software Documentation, Team Leadership, Access, Telecommunications, Budgets, VoIP, Troubleshooting, Salesforce.com, Problem Solving, Administrative..., Microsoft Excel, Strategic Planning, Management, Employee Relations, Business Analysis, System Administration, Call Center, SharePoint, Outlook, Change Management, Project Planning, Process Scheduler, Customer Satisfaction, Analysis, Training, MS Project, Cross-functional Team..., Account Management, Data Analysis, Security, CRM, Databases, Operations Management, Sales, Call Centers
Education
Monroe Community College
Marketing, Associates
Frontier Communications October 2014 - Present
Frontier Communications January 2012 - September 2014
Frontier Communications June 2009 - December 2011
Frontier Communications August 2008 - May 2009
Skills
Customer Service, Sales, Customer Satisfaction, Call Centers, Microsoft Office, PowerPoint, Selling, Microsoft Excel, Microsoft Word, Customer Retention, Enterprise Software, Account Management, Unified Communications, Salesforce.com, Managed Services, VoIP, Telecommunications, Solution Selling, Wireless
Education
Mohave Community College 1998 — 2000
Associate of Arts (AA)
Kingman High School 1994 — 1998
12
Frontier Communications November 1988 - Present
Skills
Foreign Languages, Teaching, Planning, M6/ASAP, Project Planning, Telecommunications, T1, French, German, Mandarin, Chinese, Teaching English as a..., TRKS, SONET, SDH, Metro Ethernet, DSL, Managed Services
Education
Monroe Community College
Associates Degree in Liberal Arts, General Studies, With Distinction
SUNY Brockport; Monroe Community College
Mary Kay Cosmetics April 2014 - Present
Frontier Communications November 1998 - Present
Skills
Administrative..., Call Centers, Customer Service, Invoicing, Outlook, Data Entry, Administration, Customer Satisfaction, Time Management, Office Management, Office Administration, Access, Process Scheduler, Lotus Notes, Telephone Skills, Administrative..., Social Media, Social Networking, Microsoft Office, Event Planning, Marketing, Retail, Sales, Social Media Marketing, Leadership, Fashion, Advertising, Microsoft Excel, Public Relations
Education
Monroe Community College
Village of East Rochester March 2015 - Present
Frontier Communications July 2011 - Present
Monroe Community College January 2010 - December 2013
Fujifilm e-Systems, Inc. 2005 - 2009
Fujifilm e-Systems, Inc. 1999 - 2005
Skills
Requirements Analysis, Integration, Troubleshooting, Software Documentation, Quality Assurance, Software Development, Visio, Computer Hardware, Windows, Unix, HTML, XML, Printers, JavaScript, Microsoft Office, Training, Testing, Databases, Operating Systems
Education
Monroe Community College 2010 — 2011
A.A.S.
State University of New York College at Oswego
BA
Strayer University July 2013 - Present
PromoWorks June 2013 - July 2013
Strayer University January 2013 - May 2013
Crystal Lake Bank & Trust May 2012 - August 2012
Monmouth College September 2009 - April 2012
Frontier Communications February 2012 - March 2012
Monmouth College September 2009 - February 2012
Skills
Microsoft Excel, Fundraising, Admissions, Alumni Relations, Microsoft Office, PowerPoint, Microsoft Word, Nonprofits, Higher Education..., Customer Experience, Customer Support, Cold Calling Experience, Transcripts
Education
Monmouth College 2008 — 2012
Bachelor of Arts, Business Administration, Economics, Spanish, 3.0
Frontier Communications June 2012 - Present
Frontier Communications July 2007 - June 2012
Frontier Communications July 2007 - June 2012
Unisys April 2006 - July 2007
2006 - 2007 Unisys April 2006 - July 2007
2006 Bondi's Property Maintenance February 2006 - September 2006
2003 - 2004 The Sutherland Group Ltd November 2003 - April 2004
Atlas Health and Fitness January 2000 - January 2003
Skills
Citrix Metaframe, Active Directory, Dameware, VMware, Windows 7, A+ Certified, VPN, Disaster Recovery, Servers, Windows Server, XP, Microsoft Exchange, Antivirus, Computer Hardware, Desktop Administration, ITIL, Security, Microsoft Technologies, Troubleshooting, Software Installation, Hardware, Help Desk Support, Incident Management, Technical Support, SCCM, Switches, System Deployment, Windows XP, LAN-WAN, Cisco Technologies
Education
Monroe Community College 2000 — 2003
Information Services
#5
Clover Spice Design January 1998 - Present
Escambia County Florida Property Appraiser February 2005 - September 2005
WellSpan Health March 2002 - August 2005
Frontier Communications 2002 - 2004
Strong Memorial Hospital January 1994 - January 1996
Burns Personnel 1993 - 1995
Skills
Graphic Design Artist..., Web Design, Publishing, Social Media, Advertising, Photoshop, Social Media Marketing, Web Services, Web Development, Logo Design, Design logos, Website Development, Web Content, Website Building, SEO, E-commerce SEO, Marketing Strategy, Photo Restoration, Photo Editor, Social Networking, Social Marketing, Management, Graphics, Graphic Design, Blogging, E-commerce Optimization, Product Marketing
Education
Monroe Community College 1992 — 1995
Liberal Arts, Psychology; English
University of Rochester
N/A, Child and Adolescent Psychology
West Irondequoit High
Ciber 2013 - Present
Level 3 Communications 2008 - 2013
Global Crossing 2000 - 2008
Frontier Communications 1995 - 2000
Rochester Telephone 1991 - 1995
Rochester Telephone 1988 - 1991
Blue Cross & Blue Shield 1985 - 1988
Skills
Backup and Recovery, Architecture and Design, Software Licensing, Virtualization, Unix, Databases, Enterprise Software, Storage, Sybase, Database Administration, Oracle, Disaster Recovery, Database Design, Cloud Computing, Operating Systems, Microsoft SQL Server, Hardware, Software Documentation, HP, Data Center, System Architecture, Enterprise Architecture, Servers, Infrastructure, Integration, VMware
Education
Monroe Community College 1983 — 1985
Associate of Arts and Sciences (A.A.S.), Computer Science
Excellus BCBS July 2015 - Present
Excellus BCBS July 2014 - July 2015
Frontier Communications July 2012 - July 2014
SUNY Brockport March 2011 - December 2011
Ace Swim & Leisure August 2004 - August 2010
Skills
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Project, Research, Data Analysis, Statistics, Java, JavaScript, HTML, XHTML, PHP, CSS, SQL, Unix, Windows, Ubuntu & Mac..., Adobe PhotoShop, Adobe Flash, Dreamweaver, WinSCP, Wired/Wireless Networks, Installing/Replacing..., Windows, Networking, DSL, BMC Remedy, Telecommunications, VPN, Avaya IP Telephony, Windows 7, AS400 system, Windows XP Pro, Analysis, Troubleshooting, Visio, MS Project, PowerPoint, Access, Computer Operations, Windows XP
Education
State University of New York College at Brockport 2010 — 2012
Bachelor of Science, Computer Information Systems
Monroe Community College 2007 — 2010
Information Technology
Time Warner Cable Business Class April 2013 - Present
Frontier Communications October 2007 - April 2013
CLFC 2003 - 2013
Frontier Communications October 2007 - May 2008
TelePacific Communications May 2005 - December 2006
Global Crossing January 1993 - April 2003
Skills
VoIP, Co-location, Managed Services, Telecommunications, Unified Communications, MPLS, Telephony, Solution Selling, Wireless, T1, IP, Direct Sales, Ethernet, Salesforce.com, Call Centers, SIP, WAN, SIP Trunking, LAN-WAN
Education
RIT 1996 — 1998
Certification, Telecommunications Management
State University of New York at Buffalo - School of Management 1982 — 1987
BS, Communications
Monroe Community College 1980 — 1982
AS, Media Commucations
Lonza February 2012 - Present
Arch Chemicals February 2012 - Present
HMX, LLC May 2010 - July 2011
Vuzix February 2010 - March 2010
RES Exhibit Services LLC October 2008 - February 2009
Birds Eye Foods October 2007 - October 2008
Frontier Communications March 2006 - August 2007
JPMorgan 2001 - 2005
JPMorgan 1994 - 1999
Skills
SAP R/3, Mas 90, Timberline, AS400, Peachtree, Quicken, Turbo Tax, Lotus Notes, Expense Management, Vendor Relations, Accounts Payable, Account Reconciliation, Journal Entries, Cash Receipts, Billing, Deposits, Invoice Processing, Intercompany, Accounts Receivable, Unclaimed Property, Job Costing, wire transfer, ACH, Technical Aptitude, Data Analysis, Excel, BPCS, Cash Management, Investment Banking, Private Banking, Deadline Driven, Problem Solving, Operational Due..., Pricing, Auditing, General Ledger, Computer Hardware, Business Intelligence, Record Keeping, 10 Key, Invoicing, Accounting, Word, Microsoft Word, IBM iSeries, Microsoft Excel, Finance, Outlook
Education
Monroe Community College 2005 — 2007
AAS, Accounting
BDS Marketing, Inc. November 2014 - Present
Frontier Communications April 2013 - Present
MarketStar December 2013 - February 2014
ActionLink October 2010 - December 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Sales
Education
Monroe Community College 2009 — 2010
I.O. Chicago 2007 — 2008
Improvisation
Second City 2005 — 2007
Improvisation
Eastridge High School 2000 — 2004
High School, Performing Arts, Overall GPA 90
M&T Bank September 2014 - Present
Frontier Communications May 2013 - September 2014
Skills
Financial Analysis, Corporate Finance, Personal Finance, Financial Modeling, Telecommunications, Strategic Sourcing, Corporate Communications, Contract Negotiation, Cross-functional Team..., Process Improvement, Vendor Management, Project Management, Customer Satisfaction, Customer Service, Time Management, Team Leadership, Leadership, Management, Microsoft Excel, PowerPoint
Education
St. John Fisher College 2011 — 2013
Bachelor's Degree, Finance, General
Monroe Community College 2009 — 2011
Associate's Degree, Business Administration and Management, General
Misericordia University May 2015 - Present
Misericordia University August 2014 - Present
Binghams Family Restaurant July 2012 - Present
Back Mountain Chamber May 2015 - August 2015
Frontier Communications January 2015 - May 2015
Metro Bar & Grill August 2014 - December 2014
Lenox Dairy Bar July 2011 - June 2014
Skills
Social Media, Microsoft Office, Customer Service, PowerPoint, Microsoft Excel, Microsoft Word, Facebook, Teamwork, Social Media Marketing, Time Management, Marketing, Advertising
Education
Misericordia University 2012 — 2016
Bachelor of Business Administration (B.B.A.), Specialized in Marketing
Retired and enjoying Life. March 2015 - Present
Frontier Communications August 1977 - March 2015
Skills
Network Design, Network Engineering, DSL, Metro Ethernet, OSPF, T1, Computer Network..., Telecommunications, Fiber Optics, Broadband, Account Management, Telephony, VoIP
Education
Mohave Community College
Texas A&M University
Owensboro Municipal Utilities October 2013 - Present
Self Employed April 2013 - October 2013
Time Warner Cable October 2010 - March 2013
Time Warner Cable October 2006 - October 2010
Time Warner Cable August 2005 - October 2006
Time Warner Cable January 2005 - August 2005
Lightyear Communications July 2000 - December 2004
Global Crossing July 1998 - June 2000
Global Crossing July 1996 - July 1998
Frontier Communications July 1995 - July 1996
Skills
Telecommunications, VoIP, Call Centers, Management, Team Leadership, Leadership, Contract Negotiation, Project Planning, Strategic Planning, Budgets, Forecasting, Networking, Access, Switches, Product Development, Mergers & Acquisitions, Broadband, Public Relations, Team Building, Wireless, Strategy, Training, Call Center, Vendor Management, Cross-functional Team..., Program Management, Customer Satisfaction, Project Management, Product Management, Sales Operations, Customer Experience, Strategic Partnerships, P&L Management, Executive Management, Customer Retention, Direct Sales, Managed Services
Education
Rochester Institute of Technology 1996 — 1999
M.B.A., Telecommunications & Information Systems
The University of Southern Mississippi 1992 — 1994
B.S.B.A., Banking & Finance
Monroe Community College 1989 — 1990
A.A.S., Business Administration
Frontier Communications August 2011 - August 2014
Soleo Communications August 2010 - May 2011
Volt Delta 2004 - 2009
Nortel 1996 - 2004
Computer Consoles 1986 - 1994
Skills
VoIP, Telecommunications, Linux, Testing, Unix, TCP/IP, Troubleshooting, Test Planning, Oracle, Hardware, Call Centers, Windows Server, Quality Assurance, Software Development, Software Installation, SQL, Microsoft SQL Server, SDLC, Technical Support, Servers, Integration
Education
Career Navigation
Monroe Community College
Oracle Corporation
Oracle Database Administration
Frontier Communications December 2006 - Present
Creditek May 2003 - November 2006
M&T Bank February 1999 - May 2003
Skills
Salesforce.com, Managed Services, Sales, Call Centers, VoIP, Telephony, Direct Sales, T1, Networking, Customer Retention, Solution Selling, MPLS, Co-location, CRM, Wireless, DSL, Account Management, Internet Services, Sales Management, Broadband, Ethernet, Sales Process, Selling, Customer Engagement, Disaster Recovery, Unified Communications, Cold Calling, Customer Satisfaction, Channel Partners, SIP Trunking, PRI, Metro Ethernet, Data Backup Solutions
Education
College Misericordia
Bachelor of Science (B.S.), Business Administration, Cum Laude
Hargray Communications 2009 - Present
Frontier Communications 2007 - 2009
Commonwealth Telephone Enterprises 1998 - 2007
US Army January 1989 - December 1998
Education
Army Command and General Staff College, Fort Leavenworth
Troy University
MBA
Missouri State University 1984 — 1988
BS, Economics
. 2010 - Present
J.P. Morgan Chase 2009 - 2010
Frontier Telephone of Rochester May 1994 - October 2008
Frontier Communications 2001 - 2006
Skills
Telecommunications, Account Management, Information Technology, Customer Satisfaction, Process Improvement, Project Management, VoIP, Business Process..., Team Building, Cross-functional Team..., MS Project, Sales Operations, Customer Service, Direct Sales, Sales Management, Microsoft Excel, Mobile Applications, Software Development, Visio, Database Design, Visual Basic, SQL, Solution Selling, Business Communications, Stakeholder Management, RFP Generation, JavaScript, Software Engineering, Software Quality..., Information Security, XML, XPath, Subject Matter Experts, Java, Microsoft Excel..., InfoPath, Management, Vendor Management
Education
Western International University 2011 — 2013
Bachelor of Science (B.S.), Information Technology
Western International University 2005 — 2007
Associates, Business
Southern University and Agricultural and Mechanical College at Baton Rouge
Computer Science
Monroe Community College
Physical Science
Finger Lakes Community College February 2011 - Present
Frontier Communications April 2010 - August 2010
Layer 8 Group November 2005 - February 2009
Aztek Computer Solutions February 1999 - November 2005
EDS September 1994 - February 1999
Xerox February 1990 - April 1994
Skills
Active Directory, System Administration, Disaster Recovery, Windows Server, Security, Hardware, Software Documentation, VMware, Servers, Data Center, Microsoft Exchange, Microsoft SQL Server, Networking, Databases, Technical Support, OnBase
Education
Rensselaer Polytechnic Institute 1981 — 1987
BS
Monroe Community College
Microcorp November 2012 - Present
GLOBALINX April 2011 - October 2012
Microcorp November 2010 - April 2011
Global Crossing March 2007 - October 2010
Frontier Communications April 2000 - October 2005
Skills
Customer Service, Telecommunications, Co-location, SIP, Solution Selling, Account Management, Channel, MPLS, Managed Services, SIP Trunking, VoIP, Direct Sales, Hosted Services, Data Center, Telephony, Networking, Cloud Computing, Channel Partners, Wireless, Selling, Unified Communications, IP, Salesforce.com, Call Centers, SaaS, Ethernet, Sales
Education
Lorbus Training Center 1991 — 1991
Completed 12 week course for Certificate of Completion of Administrative Studies
Monroe Community College 1987 — 1988
Legal Secretarial
TCA - Technology Channel Association
Earned a Certificate of Achievement, meeting the requirements to be a Certified Telecom Professional
Monroe Community College
Telecommunications
East Irondequoit High School
Medical Secretary Course as well as Spanish II
West Irondequoit High School
High School, Business Administration
Frontier Communications September 2015 - Present
Frontier Communications March 2015 - August 2015
ASUG - Americas' SAP Users' Group September 2013 - February 2015
Monroe County June 2008 - December 2014
Frontier Communications August 1999 - May 2008
Ortho Clinical Diagnostics October 1994 - July 1999
Alling & Cory Corporation September 1984 - September 1994
The Gleason Works October 1987 - June 1989
Case Hoyt 1982 - 1984
Skills
Telecommunications, Business Process, Integration, ERP, Requirements Analysis, SAP ERP, Cross-functional Team..., Project Management, SAP, Business Analysis, Business Objects, Analysis, Software Project..., Project Implementation, Disaster Recovery, Change Management, Business Process..., SDLC, Software Documentation, Process Improvement, Team Leadership, Administration, Team Building, Vendor Management, MS Project, Databases, Requirements Gathering, IT Management, Problem Solving, Data Migration, AS400, Agile Methodologies, JIRA
Education
Rochester Institute of Technology
Bachelor of Technology, Information Technology
Monroe Community College
AAS, Data Processing
Frontier Communications Chief Recruiting OfficerProsperity2000 - Present
Skills
Talent Acquisition, Contract Recruitment, IT Recruitment, Talent Management, Hiring, Job Coaching, Coaching, Screening, Employer Branding, Assessment Center, Competency Based..., Applicant Tracking..., Job Descriptions, E-recruitment, HR Consulting, Career Counseling, Client Counseling, Hiring Personnel, Hiring Practices, Industrial Organization, Counseling Psychology, Psychological Assessment, Sales Management, Customer Service, Quality Control, Retail Sales, Online Data Entry, Call Centers, Problem Management, Managerial Finance
Education
Rochester Institute of Technology 1997 — 1999
Bachelor of Applied Science (BASc), Applied Psychology
Monroe Community College 1995 — 1997
Associate’s Degree, Health and Human Services, 3.98 GPA
Canon Solutions America February 2015 - Present
Art Plumbing and Air Conditioning September 2014 - February 2015
ODDZ & ENDZ HOME CARE January 2014 - August 2014
Frontier Communications August 2009 - May 2013
BonaVia Inc January 2005 - September 2007
General Mills February 2000 - January 2005
General Mills May 1998 - February 2000
Skills
Cross-functional Team..., Troubleshooting, Security, Customer Satisfaction, Operations Management, Telecommunications, Call Centers, Vendor Management, Software Documentation, Project Planning, Team Leadership, Team Building, Leadership, Training, Program Management, Management, Project Management, Visio, Networking, Customer Service, Contract Negotiation, Budgets, System Administration, Microsoft Office, Contract Management, Process Scheduler, Inventory Management
Education
National Swimming Pool Foundation 2013 — 2013
Certified Pool and Spa Certification, Pool and Spa
Monroe #2 Boces 2008 — 2008
HVAC Universal Certification, Heating, Ventilation, Air Conditioning and Refrigeration Engineering Technology/Technician
Monroe Community College 2002 — 2003
Refrigerant Recovery and Recycling Certificate, Automotive Engineering Technology/Technician
Monroe #1 Boces 1997 — 1997
Commercial Drivers License, Commercial Driving Education
Monroe Community College 1990 — 1992
Associate's degree, Criminal Justice/Police Science
Frontier Communications 2010 - Present
Verizon June 2007 - July 2010
Verizon August 1988 - June 2007
Skills
Telecommunications, Vendor Management, Team Leadership, Operations Management, Process Improvement, Call Centers, Project Management, Management, Change Management, Account Management, Managed Services, VoIP, Program Management, Sales Management, Team Building, Strategic Planning, Contract Negotiation, Customer Service, Business Process..., Business Analysis, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, PowerPoint, CAD
Education
Mohawk Valley Community College 1985 — 1986
Wells Fargo January 2015 - Present
Employment & HR Legal Solutions April 2009 - Present
HealthPartners October 2013 - June 2014
Frontier Communications March 2001 - April 2009
C. L. Brix & Associates September 1998 - February 2001
Meagher & Geer, PLLP January 1998 - August 1998
Xcel Energy August 1989 - August 1997
Cargill August 1981 - July 1989
Skills
Employment Law, Labor Relations, Employee Relations, Change Management, Dispute Resolution, Strategic Planning, Performance Management, Risk Management, Leadership, Human Resources, Mediation, Qualified Mediator, Talent Acquisition, Arbitrator, Collective Bargaining /..., Grievance Processing /..., RC & RD Elections /..., Workplace Policies and..., Social Media Workplace..., Complaint / Compliance..., Employee Engagement, Training, Management, EEOC, ADA, FMLA, ADEA,..., Organizational..., Discipline and Discharge, Reductions in Force /..., Workplace Accommodation, Compensation Benefits..., Litigation Avoidance..., Recruiting, FMLA, Complaints, Union Avoidance
Education
William Mitchell College of Law
JD, Law
Frontier Communications July 2010 - Present
Bed, Bath & Beyond 2007 - 2011
Sutherland Global Services 2009 - 2010
Skills
Troubleshooting, Team Leadership, Telecommunications, Technical Support, Customer Service, Wireless Networking
Education
Monroe Community College 2007 — 2008
Information Technology
State University of New York College at Brockport 1995 — 1999
English
University of Rochester 2011 - 2011
University of Rochester 2010 - 2011
ACC Business August 2006 - June 2009
Global Crossing January 2001 - September 2001
Frontier Communications March 1995 - January 2001
University of Rochester June 1980 - September 1991
Pennwalt Corporation September 1980 - September 1985
Bausch & Lomb March 1978 - May 1980
Education
Element K 2002 — 2002
n/a, A+ and Cisco Networking Devices
State University of New York College at Brockport 2001 — 2002
Proficiency, Microsoft Office Suite - Word, Excel, Power Point, Access
Monroe Community College 1973 — 1975
AS, Liberal Arts, Spanish, Secretarial
Paychex January 2012 - Present
Paychex March 2011 - January 2012
ACN Telecommunications October 2009 - October 2010
Frontier Communications January 2008 - December 2008
Frontier Communications 2005 - December 2007
Frontier Communicatons 2000 - 2005
Frontier Communications 1996 - 1999
Frontier Communications 1994 - 1996
Skills
Operations Management, Performance Management, Leadership, Telecommunications, Call Center, Team Building, Process Improvement, Customer Satisfaction, Team Leadership, Direct Sales, Account Management, VoIP, Strategic Planning, Sales Management, Customer Service, Cross-functional Team..., Call Centers
Education
St. John Fisher College 1987 — 1989
BS, Management, Marketing
Monroe Community College 1985 — 1987
AS, Business Administration
Frontier Communications September 1988 - Present
Nerium International October 2014 - Present
Your Sports Depot - YSD January 2013 - Present
Penfield Business Association January 2009 - Present
Frontier Communications September 1988 - Present
Skills
Telephony, VoIP, Telecommunications, Managed Services, Wireless, MPLS, Fiber Optics, T1, Solution Selling, Unified Communications, IP, Broadband, Internet Services, Metro Ethernet, Network Design, WAN, DSL, Direct Sales, TDM, Call Centers, SIP, Co-location, Optical Fiber, Cabling, LAN-WAN, Avaya, Data Center, Network Engineering, Wireless Networking, Video Conferencing, SIP Trunking, VPN, WiFi, BGP, Product Management, Hosted Services, Salesforce.com, Long Distance, Account Management, Start-ups, start, sales, Service Contract Sales, MPLS Networking
Education
Fairport High School
Monroe Community College
Frontier Communications January 2015 - Present
The Jackman Group LLC October 2014 - October 2014
Verizon Wireless June 2009 - June 2013
Verizon Wireless January 2005 - May 2009
ADT Security Services April 1999 - December 2004
Arc of Monroe County June 1984 - April 1999
Skills
Call Centers, Customer Retention, Leadership, Team Leadership, Customer Satisfaction, Customer Service, Customer Experience, Team Building, Cross-functional Team..., Troubleshooting, Telecommunications, Call Center, Cellular Communications, Microsoft Office, Mobile Devices, Strategic Planning, Wireless, Process Improvement, Coaching, Sales Operations, Management, Program Management, Mobile Technology, Change Management, Leadership Development, Performance Management, Networking, Training, Operations Management, Account Management, Mobile Communications, Sales, Project Management, Employee Training, Security, Sales Management, Quality Assurance, Time Management, Project Planning, Human Resources, Problem Solving, Recruiting, Technical Support, Negotiation, Budgets, Transportation..., Professional Driver, CDL Class B
Education
Roberts Wesleyan College 2003 — 2004
Master's, Strategic Leadership
State University of New York College at Brockport
Bachelor's degree, Social Work
Monroe Community College
Associate's degree, Human Services, General
Frontier Communications October 2014 - Present
ACC/ATT September 2007 - October 2014
Skills
Call Centers, Managed Services, ITIL, IP, Customer Satisfaction, Troubleshooting, Customer Experience, VoIP, Telecommunications, Service Delivery, MPLS, Unified Communications, Wireless, Telephony, WAN
Education
Monroe Community College
Computer Science/liberal Arts
Benson Enterprises September 2010 - Present
SIGMA Marketing Group July 2006 - December 2008
Frontier Communications March 2006 - July 2006
Element K Journals April 2003 - May 2005
Element K Journals July 2001 - April 2003
Element K Journals December 1998 - July 2001
Element K April 1997 - December 1998
Eirtech Instruments 1988 - 1998
Response Rentals 1988 - 1998
Oggi Domani 1996 - 1997
Skills
Project Management, Process Improvement, Customer Service, Budgets, Six Sigma, Management, Software Documentation, Analysis, Strategy
Education
Rochester Institute of Technology 1993 — 1996
Criminal Justice
Monroe Community College 1988 — 1991
AAS, Accounting
Sigma Solutions, Inc. February 2014 - Present
Frontier Communications October 2012 - February 2014
KHK Group Ltd September 2010 - September 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, AutoCAD, 3D Modeling, 3D visualization, Software Documentation, Telecommunications
Education
Southern Methodist University 2001 — 2002
Continuing Education, Java Programming and Networking
Missouri Southern State University 1987 — 1990
Associate of Arts and Sciences (AAS), Computer Aided Drafting and Design
PPL Electric Utilities February 2015 - Present
PPL Corporation January 2012 - November 2014
PPL Corporation November 2008 - January 2012
BIS Frucon Industrial Services July 2007 - November 2008
Frontier Communications May 2007 - July 2007
Commonwealth Telephone Enterprises October 1998 - May 2007
Commonwealth Telephone Enterprises May 1993 - October 1998
Skills
Fiber Optic Technology, UPS systems, ETAP, Batteries, Battery Charger, Lightning, Power Distribution, Outside Plant, Constructability, Quality Assurance, Quality Control, Power Generation, Nuclear, Construction Management, Automation, Electrical Design, Grounding, Power Systems, Power Plants, Electric Power, High Voltage, NERC, Smart Grid, Nuclear Engineering, Reactor, Optical Fiber, Electricity, Nuclear Safety, Substation, Nuclear Power Plants, UPS Systems, Energy
Education
Misericordia University 2009 — 2012
Master of Business Administration (MBA), Organizational Leadership, 4.0
College Misericordia 2006 — 2008
Master Degree, Organizational Management
Penn State University
Bachelor's degree, Electrical and Electronics Engineering
Staples May 2013 - Present
Waste Management June 2011 - January 2013
Waste Management January 2011 - June 2011
Waste Management March 2009 - January 2011
Waste Management November 2008 - March 2009
Waste Management June 2007 - November 2008
Frontier Communications February 2006 - June 2007
Verizon Wireless 2000 - 2005
Skills
Salesforce.com, DocuSign, Sales Management, Supervisory Experience, Team Leadership, Sales, Sales Analysis, Trend Analysis, Customer Service, Kronos Timekeeping, Tops, PeopleSoft, Varicent, Seibel, Jade, Lync, Computer Proficiency, PowerPoint, Microsoft Excel, Microsoft Word, Call Center, Telephony, Typing
Education
Monroe Community College 2003 — 2005
Business Administration and Management, General
Brockport High School 1992 — 1996
High School Diploma
WE-MO-CO Vocational/Technical School 1994 — 1995
Vocational Education Degree, Business Office Careers
Frontier Communications February 2011 - Present
Universtiy of Rochester August 2009 - March 2011
One Communications November 2006 - May 2009
Citizens Communications 2001 - 2006
Xelus 2000 - 2001
Skills
Java
Education
State University of New York College at Fredonia 1978 — 1980
BS Business Administration, Marketing
Monroe Community College 1976 — 1978
AAS Criminal Justice, Police Science
First American Equipment Finance March 2010 - Present
Sun Microsystems October 2008 - February 2010
Sun Microsystems February 2006 - October 2008
Frontier Communications October 2001 - February 2006
Western New York Computing Systems May 1997 - October 2001
Skills
VMware, Windows, Citrix, Virtualization, Disaster Recovery, DNS, Servers, ITIL, System Administration, Cisco, Active Directory, Windows Server, Cloud Computing, VMware ESX, Windows Server 2008, Windows Server 2003, TCP/IP, Network Administration, IT Service Management, Troubleshooting, Data Center, Cisco Technologies, Project Management, Operating Systems, Okta Administrator, Solaris, Technical Support, Storage Area Networks, Security, VMware vSphere, SAN, Microsoft Technologies, Palo Alto Networks, VMware Infrastructure, Networking, Storage, IT Operations, Integration, Enterprise Software, Enterprise Architecture
Education
State University of New York College at Brockport 1995 — 1997
Bachelor of Science (B.S.), Philosophy, GPA: 3.31 (Cum Laude)
Monroe Community College 1993 — 1995
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
Frontier Communications October 2011 - Present
Frontier Communications April 2010 - February 2012
TEKsystems August 2009 - April 2010
Frontier Communications April 2008 - April 2009
Frontier Communications May 1999 - April 2008
Ronco Communications January 1989 - May 1999
Ronco Communications January 1989 - May 1999
Rotelcom March 1986 - January 1989
Skills
VoIP
Education
Rochester Institute of Technology 2007 — 2008
non-degree alumni, Telecommunications
Monroe Community College 1982 — 1984
AAS, Instrumentation Technology
HCR Home Care November 2014 - Present
HCR Home Care October 2014 - November 2014
RESOLVE of Greater Rochester August 2013 - April 2014
Heritage Christian Services February 2013 - June 2013
Frontier Communications August 2009 - January 2013
Time Warner Cable December 1990 - April 2005
U.S. Air Force August 1984 - August 1989
Skills
Medicaid Managed Care, Medicaid, Home Health Agencies, Community Engagement, Crisis Intervention, Social Services, Outreach Services, Research, Documentation, People Skills, Advocacy, Community Outreach, Case Management, Mental Health, Workshop Facilitation, Volunteer Management, Grant Writing, Fundraising, Customer Service, Public Relations, Event Planning, Nonprofits, Social Networking, Community Development, Leadership, Conflict Resolution, Public Speaking, Supervisory Skills, Resume Writing, Team Building, Interviews, Team Leadership, Creative Writing, Career Counseling, Staff Development, Community Relations, Microsoft Office, Writing, Communication, Sociology, Social Media, Networking
Education
State University of New York College at Brockport 2009 — 2014
Bachelor's Degree, Social Work/Sociology
Monroe Community College 1990 — 1992
Associates of Applied Sciences, Communications and Media Arts
Fairport High School 1979 — 1982
Diploma, High School/Secondary Diplomas and Certificates
Market Directions Boston June 1994 - Present
Market Directions May 1994 - Present
Frontier Communications June 1987 - May 1992
Frontier Communications 1988 - 1990
First Federal September 1985 - September 1988
Skills
Telecommunications, Market Research, Marketing Strategy, B2B, Financial Services, Market Segmentation..., SWOT analysis, Product Marketing, Brand Development, New Business Development, Budgeting, Forecasting, B2C, Analytics, Customer Insight, Cross-functional Team..., Segmentation, Product Development, Marketing, Marketing Research, Management, Strategic Planning, Strategy, Competitive Analysis
Education
University of Rochester - William E. Simon Graduate School of Business Administration 1988 — 1992
Masters
Rochester Institute of Technology 1984 — 1988
B.S.
Monroe Community College 1980 — 1982
AS
ABC-Amega September 2014 - Present
Buffalo Property Management Services July 2013 - Present
AMS Servicing, LLC August 2013 - 2014
Olmsted Center for Sight June 2010 - December 2012
Sovran 2010 - 2010
ABVI-Goodwill April 2004 - December 2007
Alternatives for Battered Women October 2006 - February 2007
Broadband Communications January 2004 - June 2006
Frontier Communications January 1999 - December 2004
Skills
19 years call center..., Bilingual-English/Spanis..., Experience working with..., Skilled at training..., Crisis Intervention, Training, Community Outreach, Mental Health, Psychotherapy, Employee Training, Mental Health Counseling, Management, Coaching, Public Relations, Operations Management, Call Centers, Customer Service, Non-profit Volunteer, Social Services, Cultural Awareness, Case Management, Volunteer Recruiting, Curriculum Design, Friendly Personality
Education
State University of New York Empire State College 2004 — 2006
Health and Human Services, Social Work
Alliance of Information and Referral 2004 — 2005
Certified I&R Specialist, Health and Human Services
OASIS 2004 — 2005
CASAC, NYS Certified Alcohol and Substance Counselor
Monroe Community College 2003 — 2004
Associate of Arts and Sciences (AAS), Criminal Justice/Police Science
Frontier Communications August 2015 - Present
Paetec/Windstream Communications May 2006 - December 2014
Paetec Communications May 2006 - June 2014
Global Crossing/Level 3 Communications December 1999 - September 2005
Skills
VoIP, Telecommunications, MPLS, Managed Services, IP, Unified Communications, Ethernet, Telephony, SIP, Data Center, Solution Selling, Cloud Computing, WAN, Network Design, Switches, LAN-WAN, Networking, Project manages the..., Account Management
Education
Monroe Community College
Associate's Degree, Business Administration and Management, General
Rochester Institute of Technology
Bachelor's Degree, Business Administration and Management, General
Windstream March 2015 - Present
ROC IT Solutions January 2014 - January 2015
Zones November 2013 - November 2013
Geva Theatre Center October 2011 - October 2013
WMCC The Fuse May 2010 - May 2011
Frontier Communications August 2007 - April 2010
Paychex November 1996 - May 2007
Paychex Inc. / National Business Solutions October 1994 - November 1996
Dataflex January 1994 - October 1994
Skills
Java, Web Development, REST, Play Framework, BootStrap, AngularJS, Social Networking, Event Planning, Social Media, Linux, Unix, Event Management, Video Editing, Customer Service, Microsoft Office, Blogging, Acting, Facebook, Music, Oracle, Windows 7, Public Speaking, Social Media Marketing, Entertainment, Theatre, Operating Systems, Editing, Photoshop, Creative Writing, Photography, Public Relations, Fundraising, Film, Video Production, Video, System Administration, Perl, C++, Eclipse, J2EE Application..., Oracle VM, JUnit, IntelliJ IDEA
Education
Monroe Community College 2010 — 2014
AS, Communications and Media Arts, 3.87
TEKsystems March 2015 - Present
TEKsystems August 2014 - Present
TEKsystems January 2013 - August 2014
TEKsystems September 2010 - January 2013
Frontier Communications May 2010 - September 2010
TEKsystems January 2010 - May 2010
TEKsystems August 2008 - December 2009
City of Bloomington Water Dept April 2005 - August 2008
The Fireside Inn July 2005 - March 2006
Skills
Program Management, Project Management, Customer Service, Process Improvement, Outlook, Visio, Analysis, Management, PowerPoint, Business Analysis, Lotus Notes, SharePoint, SDLC, Employee Training, MS Project, Software Documentation, Leadership, Vendor Management, Time Management, Microsoft Office, Training, Change Management, Data Analysis, Business Process, Project Portfolio..., Business Process..., Software Project..., Resource Management, Requirements Gathering, Information Technology, CRM, Project Delivery, Team Building, Talent Acquisition, Management Consulting, Microsoft Project
Education
Indiana Wesleyan University 2013 — 2015
MBA - specializing in Applied Management, Business Administration, Management and Operations
Lincoln College 2007 — 2009
Bachelor's of Science, Business Administration & Management
Monmouth College 2001 — 2005
Bachelor's, Psychology
CooperVision July 2015 - Present
CooperVision July 2015 - Present
Xerox July 2010 - July 2015
Frontier Communications June 2006 - June 2010
Wegmans Food Markets June 1999 - June 2006
Skills
Account Reconciliation, Financial Analysis, Accounting, General Ledger, Financial Accounting, US GAAP, Accruals, Bank Reconciliation, Revenue Recognition, Journal Entries, Internal Controls, Accounts Receivable, Pivot Tables, Finance, Variance Analysis, Sarbanes-Oxley Act
Education
Saint John Fisher College 2003 — 2015
Bachelor's degree, Accounting and Finance
Monroe Community College 1999 — 2003
Associate's degree, Business Administration and Management, General, 3.89
MVP Health Care August 2015 - Present
UIL Holdings Corporation July 2014 - August 2015
Frontier Communications June 2013 - June 2014
UIL Holdings Corporation November 2011 - June 2012
PI Technologies LLC August 2007 - October 2011
SIGMA Marketing Group December 2009 - July 2010
Eastman Kodak June 2004 - August 2005
Skills
Troubleshooting, Security, Servers, Operating Systems, Technical Support, System Administration, Hardware, Networking, Software Documentation, Information Security, Software Installation, Penetration Testing, Computer Forensics, Printers, Laptops, Help Desk Support, Antivirus, Testing, IDS, Windows 7, IPS, Windows, Computer Security
Education
Rochester Institute of Technology 2011 — 2014
Bachelor’s Degree, Information Security and Forensics, 3.89
Monroe Community College 2008 — 2010
Associate’s Degree, Information Technology, 3.5
Binghamton University 2005 — 2007
Bachelor of Science, Electrical Engineering; Discontinued
Spencerport High School 2001 — 2005
Advanced Regents Diploma
Valley Chevrolet Hastings July 2015 - Present
Luther Burnsville Volkswagen February 2015 - July 2015
Apple Auto Group February 2013 - February 2015
Apple Valley Ford Lincoln June 2011 - February 2013
Frontier Communications April 2010 - April 2011
Camp Lincoln and Camp Lake Hubert May 2008 - September 2009
Skills
Social Media, Customer Service, Leadership, Event Planning, Microsoft Word, Training, Social Media Marketing, Team Leadership, Editing, Public Relations, Sales, Sales Management, Financial Services
Education
Missouri State University 2000 — 2004
Bachelor of Science, Outdoor Recreation
Missouri State University 2000 — 2004
Bachelor's degree, Parks, Recreation and Leisure Studies
PMT (Project Mutual Telephone) February 2012 - Present
Project Mutual Telephone February 2012 - Present
Frontier Communications March 1991 - January 2012
Skills
VoIP, IP, Team Building, Networking, Ethernet, MPLS, Broadband, Telephony, Wireless, Telecommunications, Managed Services, Solution Selling, Network Design, Product Marketing, Management, Team Leadership, Fiber Optics, Direct Sales, Process Engineering, Strategic Planning, Network Engineering
Education
Great Basin College, Elko
Modesto Junior College
ShoreTel July 2012 - Present
Frontier Communications November 2011 - July 2012
Sears Holdings Corporation February 2011 - November 2011
Rochester Institute of Technology 2011 - 2011
Skills
XP, Windows 7, Access, Technical Support, OS X, VoIP, Windows, Computer Hardware, Call Centers, Windows XP, Networking
Education
Rochester Institute of Technology 2011 — 2013
Monroe Community College 2008 — 2011
Associate Degree, Computer Information Systems
Frontier Communications June 2015 - Present
Gallo & Iacovangelo, LLP December 2013 - June 2015
Davidson Fink LLP July 2013 - December 2013
EarthLink Business October 2006 - July 2013
EarthLink Business (formally One Communications and Choice One Communications) March 2005 - October 2006
Washington Mutual Savings Bank July 2004 - February 2005
Skills
Leadership, Legal Writing, Legal Research, Customer Experience, Contract Law, Legal Compliance, Telecommunications..., Telecommunications..., Dispute Settlement, Contract Compliance, Relationship Management, Employment Law, Legal Discovery, Paralegals, Pleadings, Conflict Resolution, IP, Notary Public, Civil Litigation, Business Litigation, Regulatory Affairs, Process Improvement, Telecommunication..., Highly motivated..., Lexis, Westlaw, Organization, Highly detail oriented, Work Well Independently, T1, LexisNexis, Tariffs, Microsoft Office, Microsoft Excel, Drafting Correspondence, File Management, Legal Assistance, Courts, Management, Telecommunications, VoIP, Carrier Services, Contract Analysis
Education
Southern New Hampshire University
Bachelor of Science (B.S.), Business Studies, Business Administration
Monroe Community College
Certificate, Paralegal Studies
Monroe Community College
Associate of Science (A.S.), Liberal Arts and Sciences/Liberal Studies
Cornell's Jewelers 2004 - 2012
Frontier Communications April 1995 - March 2002
Skills
Inventory Management, Inventory Control, Luxury Goods, Jewelry, Designer Jewelry, Diamonds, Diamond Grading, Diamond Jewelry, Internet Services, Microsoft Servers, Computer Network..., Global Network..., Procurement, Purchasing, Precious Metals, Accounts Receivable, Accounts Payable, Inventory, Help Desk Support, Customer Service
Education
Monroe Community College
Associate of Arts and Sciences (AAS), Computer Science
Neustar Information Services January 2009 - Present
Frontier Communications September 2007 - December 2008
Frontier Communications November 1997 - September 2007
Skills
T1, Ethernet, Telecommunications, SS7, VoIP, DSL, 5ESS switching, Network Engineering, Local Number Portability, SIP, M2PA, SIGTRAN, DS3, Switches, Networking, MPLS, Network Design, TDM, ISDN, Co-location, Troubleshooting, Managed Services
Education
Monroe Community College 2004 — 2008
AAS, Business, 3.67
Kennesaw State University November 2012 - Present
Emory University 2003 - 2011
Travelport January 1997 - January 2003
Prime Staffing May 1996 - October 1996
Frontier Communications May 1994 - February 1996
Skills
Administrative..., Creative Writing, Resume Writing, Newsletters, PowerPoint, Microsoft Excel, Microsoft Word, Technical Writing, Internet, Company Newsletters, Speech Writing, Interactive Writing, New Hire Orientations, Administrative..., Press Releases
Education
Monroe Community College
Associate's degree, Administrative Assistant and Secretarial Science, General
Saint John Fisher College
Bachelor of Science (BS), Psychology
Frontier Communications March 2015 - Present
The Times Herald-Record February 2012 - Present
Safilo September 2006 - March 2011
Toys R Us November 1999 - September 2006
Skills
XP, Hardware, Customer Service, Management, Technical Support, Computer Hardware, Business Analysis, Windows XP, Laptops, Switches, Networking, Printers, Help Desk Support, Windows
Education
LIIT (LasComp Institute of IT)
Monroe College 1994 — 1998
Bachelor's degree, Information Systems/Business, 3.0
Five Star Equipment October 2013 - Present
High Peaks Associates January 2002 - December 2012
Frontier Communications December 1999 - June 2010
Skills
Office Management, Administrative..., Office Administration, Process Scheduler, Microsoft Office, Outlook, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, Invoicing, Accounts Payable, Contract Management, Data Entry, Budgets
Education
Monroe Community College
Self-employed 2001 - Present
Cymons Lavish Hats 2001 - Present
Frontier Communications August 1988 - Present
Skills
Millinery, Shoes
Education
Monroe Community College
Roberts Wesleyan College
Premera Blue Cross September 2012 - Present
EZCorp February 2012 - September 2012
Allied Cash Advance August 2010 - February 2012
North Idaho College - Head Start March 2009 - September 2010
Mohave Community College June 2008 - March 2009
Frontier Communications June 2006 - December 2007
Skills
Data Entry, Customer Service, Finance, Supervising, Program Coordination, Microsoft Office, Multi-line Phone, Cash Management, Petty Cash, Administrative..., Databases, Purchase Orders, Outlook, Call Centers, Insurance
Education
University of Phoenix 2010 — 2014
Associate's Degree, Foundations of Business
Mohave Community College 2007 — 2009
CenturyLink May 2013 - Present
Frontier Communications October 2007 - May 2013
Frontier Communications January 2007 - October 2007
Frontier Communications January 2005 - January 2007
Network Logistic January 2002 - January 2005
Jicarilla Apache Telecom January 2002 - January 2005
Valor Telecom January 2001 - January 2002
OnTheNet LLC January 1994 - January 2001
Skills
Telecommunications, Telephony, Managed Services, Switches, Management, Salesforce.com, Broadband, VoIP, Networking, Optical Fiber, Sales, Unified Communications, Sales Operations, Leadership, T1, MPLS, Ethernet, Wireless, Selling, Capital Budgeting, Expense Management, Economic Development, Cross-functional Team..., Budgets, Direct Sales, Enterprise Software, IP, Solution Selling, Complex Sales, Sales Engineering, Sales Process, Account Management, Cold Calling, Positive Employee..., Public Speaking, Relationship Management..., P&L Budget Management, Revenue & Profit Growth, Executive Presentations, Process Improvement, Operations Management
Education
Frontier General Manager University 2009 — 2012
Certificate, Operations Management and Supervision
Missouri Southern State University
Business Marketing & Management
Parkwood
Frontier Communications January 2012 - Present
National Ice Hockey Officials Association October 2008 - Present
Frontier Communications September 2011 - December 2012
Lowes Hom May 2011 - September 2011
Metropolitan Life Insurance Company June 1997 - August 2010
Skills
Customer Service, Team Building, Financial Analysis, Budgets
Education
Mohawk Valley Community College 1991 — 1994
Associates, Business
Frontier Communications January 2012 - Present
SungardHE February 2011 - September 2011
Unisys September 2010 - October 2010
Nixon Peabody June 2010 - September 2010
Sutherland Global Technical Services February 2005 - May 2010
Eastman Kodak Company January 1976 - January 2004
Skills
Networking, Software Documentation, Troubleshooting, Management, Active Directory, Technical Support, Software Installation, System Administration, Program Management, Testing, Network Administration, Visio, Microsoft Excel, Project Management, XP, Vendor Management, Laptops, Technical Writing, Customer Service, Quality Assurance, VoIP, Access, Process Improvement, Outlook, Microsoft Office, Help Desk Support, Team Leadership, Call Centers
Education
Rochester Intitute of Technology 1967 — 1981
AS, Electrical Engineering
Monroe Community College 1963 — 1965
AAS, Electrical Technology
Monroe Community College 1963 — 1965
AA Liberal Arts, Electrical/Electronics Maintenance and Repair Technology
University of Rochester
Unfinished BSEd:, Secondary Education and Teaching
Paychex September 2013 - Present
Frontier Communications November 2012 - September 2013
Frontier Communications December 2009 - September 2013
Frontier Communications November 2007 - October 2009
Frontier Communications May 2006 - November 2007
Frontier Communications January 2004 - May 2006
Unisys Corporation January 2002 - November 2003
Corporate Document Solutions January 1999 - December 2001
Corporate Document Solutions January 1996 - January 1998
Corporate Document Solutions January 1995 - January 1996
Skills
Troubleshooting, Customer Service, Management, Supervising, Project Delivery, Computer Hardware, Servers, Process Improvement, VMware, Technical Support, Project Management, VPN, Vendor Management, Software Documentation, Telecommunications, Customer Satisfaction, LAN-WAN, Call Centers, Laptops, Windows 7, Hardware, Networking, Windows, Software Installation, Help Desk Support, SharePoint, Databases, VoIP, System Deployment, Data Center, Disaster Recovery, Windows XP, Switches, WAN, Active Directory, System Administration, Cisco Technologies, BMC Remedy, Routers
Education
Monroe Community College
Associate's Degree, Liberal Arts
Galaxy Enterprises of NY, Inc. January 2011 - Present
DC Marketing February 2009 - Present
Paetec Communications October 2003 - December 2003
University Of Rochester Medical Center July 2002 - December 2003
Global Crossing 1997 - 2001
Frontier Communications 1998 - 2000
Wegmans Food Markets 1984 - 1996
Skills
Communications Planning, Advertising, Promotions, Marketing Strategy, Strategic Planning, Event Planning, Media Relations, Marketing Management, Event Management, Microsoft Office, B2B, Non-profits, Vendor Relations, Marketing Communications
Education
University of Illinois at Chicago 1967 — 1970
Bachelor of Science, Allied Sciences
Monroe Community College 1961 — 1965
AA, Liberal Arts
Genesee & Wyoming Inc. June 2014 - Present
Tastefully Simple January 2008 - Present
Frontier Communications June 2001 - May 2014
Lewis Tree Service Inc. 1996 - June 2001
Skills
Telecommunications, Process Improvement, Customer Service, Auditing, Multi Tasking, Forecasting, Budgets, Leadership, Analysis, Accounting, Business Analysis, Team Leadership, Payroll, Project Management, Training, Cross-functional Team...
Education
Monroe Community College 1986 — 1997
Associate of Science (AS), Accounting
Webster High School 1983 — 1986
High School Diploma
Swan Products, LLC February 2009 - Present
Keys Fitness July 2008 - January 2009
The Stanley Works April 1998 - January 2008
The Stanley Works February 2003 - December 2004
The Stanley Works July 2002 - February 2003
The Stanley Works May 2001 - July 2002
The Stanley Works October 2000 - May 2001
The Stanley Works April 1998 - October 2000
Frontier Communications June 1997 - April 1998
Thomson Consumer Electronics January 1995 - June 1997
Skills
Product Development, Marketing, Consumer Products, Forecasting, Manufacturing, Product Management, Cross-functional Team..., Global Sourcing, Competitive Analysis, Strategic Planning
Education
Syracuse University 1991 — 1993
MBA
University at Buffalo 1980 — 1982
BFA
Mohawk Valley Community College 1978 — 1980
AAS
Frontier May 2006 - Present
Frontier May 2006 - Present
Frontier Communications January 2006 - Present
Frontier / Citizens 2006 - Present
Frontier Communications 2005 - Present
Advantage Federal Credit Union May 2001 - December 2005
Advantage Federal Credit Union January 2001 - January 2005
Premier Staffing Services March 2001 - May 2001
Premier Staffing Services - Temporary Agency January 2001 - January 2001
Citibank, (Citigroup) January 1996 - January 2001
Skills
Microsoft Office 2007, Telecommunications, Telecommunications..., Process Improvement, Microsoft Office, Windows NT, IBM iSeries, Access, Billing Systems, Quicken, Microsoft Excel, Microsoft Word, Software Documentation, Lotus, T1, Analysis, Management
Education
University of Mumbai 1978 — 1982
BS, Math and Chemistry
Monroe Community College
some banking courses
American Inst Banking
Federal Reserve
Monroe Community College
University of Bombay, Bombay
Bachelor's, Mathematics
Frontier Communications November 2012 - May 2013
Clear Channel Radio March 2012 - November 2012
One Communications September 2005 - September 2010
Skills
Strategic Selling, SIP Trunking, Cloud Computing, B2B, Web Marketing, Customer Retention, Telecommunications, Co-location
Education
Monroe Community College 1998 — 2000
AAS, Marketing
WC Mepham HS 1989 — 1993
CA Technologies December 2012 - Present
IDMWorks October 2010 - December 2012
Frontier Communications September 2001 - October 2010
IKON Office Solutions October 2000 - May 2001
Skills
Siteminder, Identity Management, SSO, Security, LDAP, Active Directory, Troubleshooting, Security Audits, Linux, Windows, Unix, Technical Support, Network Security, Solaris, Hardware, Access, Networking, Virtualization, Oracle, Computer Security, IP, Solution Architecture, Information Security, VMware, IT Management, VPN, Disaster Recovery
Education
Monroe Community College 1993 — 1995
Associate of Arts and Sciences (AAS), Automotive Engineering Technology/Technician
Level 3 Communications April 1984 - Present
Global Crossing November 2004 - May 2009
Frontier Communications June 1994 - December 1995
Skills
Telecommunications, MPLS, Vendor Management, Solution Selling, Team Management, Managed Services, VoIP, Business Planning, Unified Communications, Cloud Computing, Co-location, SIP, Sales, Service Delivery, Wireless, Strategic Partnerships, Product Management, IP, Ethernet, Data Center, Customer Satisfaction, Network Design, Computer Network...
Education
Monroe Community College 1977 — 1979
tportermooney@gmail.com September 2013 - Present
Frontier Communications January 2014 - Present
ABCPNG 2013 - 2014
Level 3 Communications October 2011 - September 2013
The August Group 2013 - 2013
Global Crossing 2008 - 2011
Global Crossing 2001 - 2008
Global Crossing 1997 - 2001
Frontier Communications 1996 - 1997
Frontier Communications 1995 - 1996
Skills
VoIP, IP, MPLS, Telecommunications, Troubleshooting, Networking, Network Design, Program Management, Computer Network..., Data Center, WAN, Cisco Technologies, DWDM, Ethernet, Switches, Network Engineering, Core Network Planning, SS7, Local Number Portability, Project Management, Routers, LAN-WAN, T1, Problem Solving, Audio Conferencing, Wireless, Managed Services, SDH, SIP
Education
Monroe Community College
Associate in Science, Business Administration and Management
State University of New York Empire State College
Business, Management and Economics
The George Washington University
Project Leadership, Management and Communications
Rochester Institute of Technology
Business Administration and Management, General
Dale Carnegie & Associates
Unity Health System May 2007 - Present
Unity Health System August 2004 - May 2007
Tek Systems February 2003 - August 2004
Frontier Communications November 2001 - December 2002
Xelus 2000 - 2001
Retrotech January 1998 - July 2000
Staples Business Advantage February 1994 - January 1998
Spectrum Office Products June 1988 - February 1994
Spectrum Office Products October 1985 - June 1988
Spectrum Office Products August 1984 - October 1985
Skills
Integration, Training, Healthcare Information..., EHR, EMR, Automation, Cerner, HL7, Informatics, Healthcare, Software Documentation, CPOE, Hospitals, Process Improvement, IT Management, SDLC, Cross-functional Team..., Project Management, Software Implementation, Database Design, Health Information..., Enterprise Architecture, Program Management, Visio, Healthcare Management, Requirements Analysis, Business Analysis, System Administration, Software Project..., HIPAA, Data Warehousing, Troubleshooting
Education
Rochester Institute of Technology
Basic Certificate, Technical Communication
Rochester Institute of Technology
Advanced Certificate, Technical Communication
State University of New York Empire State College
Bachelor of Professional Studies, Information Systems Management
Monroe Community College
Associate of Arts and Sciences (A.A.S.), Data Processing
Verizon Wireless May 2012 - Present
Verizon Wireless April 2005 - May 2012
Hunt Real Estate ERA Columbus Division October 2008 - 2010
AT&T 1997 - 2004
Frontier Communications 1995 - 1997
Skills
Telecommunications, Wireless, Wireless Networking, Project Management, VoIP, Cellular Communications, Troubleshooting, Ethernet, 4G, T1, IP, Network Design, LTE, CDMA, Call Centers, Computer Network..., Switches, Networking
Education
Roberts Wesleyan College 2011 — 2013
Master of Science (MS), Strategic Leadership
Rochester Institute of Technology 2004 — 2006
Bachelor Applied Arts and Sciences, Multidisciplinary Studies with Telecom Engineering and Project Management concentrations
Monroe Community College 1993 — 1999
AS, Business Administration
Kelt Properties LLC April 2015 - Present
Frontier Communications September 2014 - Present
EarthLink Business January 2014 - September 2014
EarthLink Business November 2012 - January 2014
EarthLink September 2011 - November 2012
EarthLink August 2008 - August 2011
One Communications June 2005 - August 2008
Choice One Communicaitons May 2004 - June 2005
Choice One Communicaitons July 2000 - May 2004
Skills
Process Improvement, Cisco Technologies, Telecommunications, Technical Support, Troubleshooting, Call Center, Solution Selling, VoIP, Customer Satisfaction, Networking, T1, IP, Unified Communications, Call Centers, Management, MPLS, Ethernet, Leadership, DSL, Routers, Switches, Network Security, Managed Services, Data Center, Training, Wireless, WAN, Frame Relay, ATM networks, Telephony, QoS, LAN-WAN, Computer Network..., Metro Ethernet, Routing, TDM, Testing, TCP/IP, DWDM, Vendor Management, MPLS VPN, Cisco Routers, Wireless Networking, Integration, BMC Remedy, Project Planning, Network Design, Broadband, Internet Services, Network Engineering
Education
State University of New York College at Brockport 1997 — 1999
BS, International Business and Economics
Monroe Community College 1993 — 1996
AAS, Business Administration
East Ridge 1988 — 1991
Lightower Fiber Networks May 2014 - Present
Fibertech Networks November 2010 - May 2014
Frontier Communications December 2007 - November 2010
Frontier Communications June 2006 - December 2007
Frontier Communications December 2004 - June 2006
Frontier Communications February 2002 - December 2004
Skills
VoIP, MPLS, Telecommunications, WAN, Troubleshooting, Ethernet, Management, Project Management, Strategic Hiring, Network Administration, Network Monitoring Tools, Global Network..., LAN-WAN, Wireless, Computer Network..., Telephony, Network Design, Data Center, Managed Services, T1, NOC, IP, Help Desk Support, Routers, Switches
Education
Monroe Community College 1994 — 1996
Associates Degree, Communications
Oracle March 2010 - Present
Sun Microsystems February 2006 - March 2010
Frontier Communications October 2001 - February 2006
EDS June 1999 - September 2001
Skills
Unix, Perl, EDI, NDM, Unix Shell Scripting, FTP, SFTP, Operating Systems, Connect Direct, Oracle, IBM Mainframe, Disaster Recovery, High Availability, GPG, Oracle Enterprise..., SDLC, Software Documentation, Business Analysis
Education
Monroe Community College 1988 — 1989
Computer Technology
Rochester Institute of Technology 1985 — 1988
Computer Engineering
Frontier Communications Sales Account ManagerFrontier CommunicationsApril 2006 - Present
Education
Monroe Community College
Not Yet, Business Finance
University of Rochester Medical Center February 2003 - Present
Travelers September 1999 - August 2002
Frontier Communications February 1972 - June 1999
Education
Cardinal Mooney High School 1967 — 1971
Monroe Community College
Associate of Arts and Sciences (A.A.S.), Social & Behavorial Science
Nazareth College
Bachelor of Science (B.S.), Business Administration and Management, General, Magna Cum Laude
ECC Technologies March 2009 - Present
Time Warner Cable 2004 - 2008
Time Warner Cable 1997 - 2004
Frontier Communications 1987 - 1997
Skills
Business Case, Negotiation, Billing Systems, Turn Around Management, Workforce Management, Sales Presentations, System Deployment, Business Strategy, Customer Acquisition, Selling Skills, Telecommunications, Leadership, Sales, Financial Accounting, Organizational..., Telephony, Broadband, VoIP, Wireless, Marketing, Strategic Planning, Account Management, Sales Engineering, Managed Services, IP, Data Center, Project Management, Strategy, Management, B2B, Team Building, Optical Fiber
Education
Rochester Institute of Technology 1984 — 1987
Bachelor of Technology with High Honors, Electrical Engineering Technology
Monroe Community College 1982 — 1984
Associate of Applied Science with Distinction, Electronics Engineering Technology
Bishop Kearney High School
St. James Grammar School
Frontier Communications September 2013 - Present
Perfect Computer January 1990 - Present
Market America, Inc. 2013 - 2014
Affiliated Computer Services July 2011 - July 2013
ACS XEROX Company February 1995 - July 2013
Hewlett-Packard January 1995 - July 2011
Core International June 1989 - October 1995
Rodime February 1985 - June 1989
Skills
Servers, Routers, Cisco Technologies, Switches, WAN, Troubleshooting, Enterprise Software, Disaster Recovery, ITIL, Data Analysis, Networking, Windows Server, Network Engineering, Security, Cisco IOS, Operating Systems
Education
Fort Lauderdale College 1990 — 1994
AS, Computer Science
Maryvale HS
Monroe Community College
Muller Quaker Dairy July 2013 - Present
Iberdrola April 2013 - July 2013
SPX Corporation January 2013 - April 2013
Alstom Transport April 2012 - December 2012
Sikorsky Aircraft February 2012 - April 2012
Ciber September 2010 - February 2012
Johnson & Johnson April 2010 - July 2010
Frontier Communications November 2009 - April 2010
Ajilon Consulting September 2008 - August 2009
Perot Systems January 2007 - July 2008
Skills
Desktop Administration, Desktop Support, A+ Certified, Micrsoft Certified..., Windows Server, Conflict Resolution, Technical Leadership, Windows 7, Laptops, XP, Norton Ghost, Computer Hardware, Customer Management, Servers, Hardware, Software Documentation, Desktop Computers, Lotus Notes, System Administration, Dell Computers, Remote Desktop, Windows, System Deployment, Visio, VPN, Software Installation, Operating Systems, VMware, Citrix, Computer Repair, FTP, Antivirus, TCP/IP, Wireless Networking, Workstations, CompTIA, Microsoft Exchange, Technical Support, Professional Experience, OS X, Troubleshooting, Active Directory, SharePoint, Spiceworks, Security, Virtualization, Printers, Network Security, Cisco Technologies, Windows XP
Education
Self Study 2008 — 2009
Certification, Dell Certification
HESC 2002 — 2002
Certification, Microsoft Certified Professional
HESC 1997 — 1997
Certification, CompTIA A+
The Stratford School 1986 — 1986
Certification, Word Processing
Monroe Community College 1981 — 1981
Liberal Arts
Edison Tech 1976 — 1980
Diploma, Electrical/Electronics Maintenance and Repair Technology
ESL Federal Credit Union September 2013 - Present
ESL Federal Credit Union September 2005 - Present
ESL FCU 2005 - Present
Global Crossing, Ltd. 2002 - 2004
Frontier Communications 1979 - 2002
Skills
Vendor Management, Disaster Recovery, Process Improvement, Project Management, Troubleshooting, Telecommunications, Cross-functional Team..., Team Leadership, Change Management, IT Management, Strategic Planning, IT Strategy, Mainframe, Certified Business..., Manage Data Center..., Data Center Moves and..., Data Center Facilities...
Education
Monroe Community College
Frontier Communications June 2012 - Present
Skillsoft January 2004 - August 2012
TekSystems on assignment with Bausch & Lomb November 2001 - December 2003
Meridian Technology Group 1995 - 2000
Skills
Active Directory, Hyper-V, DNS, DHCP, IAS, Windows Server 2003, Windows 7, Windows Server 2008, Virtual Server, VMware Server, Citrix Certified..., Terminal Services, Remote Desktop Services, Desktop Virtualization, Application..., SAN, NAS, Windows XP Professional, Windows Vista, Checkpoint, Federated Services, Windows Server 2008 R2, SharePoint 2010, Windows Server, HP Proliant, Virtualization, Technical Documentation, Servers, VMware, 2008 R2, VDI, Citrix, SharePoint, Windows Server 2012, Sql Server 2000, Microsoft SQL Server, MS Sql 2008, MS Sql 2012, MS Failover Cluster Svcs, VMware ESX, VPN, SCCM, SCOM, WSUS, Windows, IIS, Technical Support, System Administration, System Deployment, Firewalls
Education
Monroe Community College 1993 — 1995
Liberal Arts and Sciences/Liberal Studies
Wells Fargo September 2013 - Present
Wachovia/Hewitt LLC July 2002 - Present
Wachovia, A Wells Fargo Company July 2002 - September 2014
Hewitt Associates October 2002 - October 2008
Frontier Communications July 1996 - July 2002
Frontier Corp July 1994 - July 2002
Education
University of Phoenix 2006 — 2009
Bachelor, Business Management
Monroe Community College 2000 — 2002
Associate, Business Administration
Monroe Community College
Associates, Business Administration
University of Phoenix
B.S, Business Management
GEM Martial Arts January 2012 - Present
Murray*s Martial Arts Centers January 2000 - April 2011
Frontier Communications January 1988 - January 2000
Skills
Martial Arts, Personal Training, Fitness Training, Fitness, Kickboxing, Self Defense, Weight Training, Karate, Teaching, Operant Conditioning, Training, Management, Sales, Leadership, Customer Service, Time Management, Social Networking, Public Speaking, Entrepreneurship, Small Business, Coaching, Event Planning, Team Building, Nonprofits, Marketing, Social Media, Public Relations, Strategic Planning, Blogging, Marketing Strategy
Education
Fairport High School
Monroe Community College
Associate studies, Business Management
Hickey Freeman September 2006 - Present
Frontier Communications January 2000 - September 2006
Education
Monroe Community College
Associates, Liberal Arts
New Jersey Institute of Technology
Information Systems Progarmming
Rochester Housing Authority October 2010 - Present
19th Ward Community Association 2005 - 2014
19th Ward Community Association 2005 - 2014
19th Ward Community Association 2005 - 2014
Rochester Housing Authority July 2010 - October 2010
Rochester Housing Authority March 2006 - July 2010
Frontier Communications 2002 - 2006
Planned Parenthood of Rochester & Syracuse 1992 - 1997
Skills
Financial Reporting, Non-profits, Public Speaking, Budgets, Nonprofits, Internal Controls, Fundraising, Customer Service, Event Planning, Outlook, Research, Microsoft Excel, Community Outreach, Policy, Strategic Planning, Program Development
Education
Monroe Community College
Business Administration
University of Rochester
Bachelor of Arts, Psychology
GLOBALINX January 2008 - Present
Frontier Communications July 2001 - January 2008
Education
Monroe Community College 1994 — 1999
AAS, Criminal Justice
JPMorgan Chase June 2011 - Present
SunGard Higher Education March 2011 - June 2011
Capital One Finance July 2010 - March 2011
Frontier Communications 2007 - 2008
Sutherland Global Services 2006 - 2007
Dial America Marketing 2004 - 2006
Best Buy Inc January 2000 - January 2004
Skills
Training, Sales, Troubleshooting, Sales Process, Technical Support, Customer Service, Time Management, Retail, B2B, Microsoft Office, Cold Calling, Windows, Call Centers, Account Management, Team Building, Sales Presentations, Help Desk Support, Teamwork
Education
Monroe Community College 2011 — 2013
none, Business Administration, Computer information systems
Lantek Communications N.Y., Inc February 2011 - Present
Self Employed January 2009 - January 2011
Frontier Communications August 2003 - December 2008
Frontier Communications December 1999 - August 2003
GTE Customer Network September 1997 - December 1999
MFS Network Technologies, Inc June 1996 - September 1997
Skills
Troubleshooting, Cabling, Project Management, Networking, Budgets, Management, Contract Management, Microsoft Office, Human Resources, Workshop Facilitation
Education
Sauquoit Valley Central School 1985 — 1989
Math, Sciences, Electronics, and Physics
Mohawk Valley Community College
Civil Engineering Technology
Frontier Communications January 2012 - February 2015
HP Enterprise Services 2008 - 2011
EDS @ Xerox Account 1994 - 2008
Education
Monroe Community College
AAS, Optical engineering Technology
Nazareth College of Rochester
BS, Psychology
Frontier Communications January 2015 - Present
Frontier Communications April 2013 - Present
Frontier Communications December 2011 - March 2013
Veneto Wood Fired Pizza and Pasta March 2010 - December 2012
PAETEC July 2011 - December 2011
Skills
Employee Relations, Employee Benefits, Recruiting, Outlook, Onboarding, Telecommunications, Talent Acquisition, Microsoft Excel, Labor Relations, Management, Personnel Management, Human Resources, Team Leadership, Training, Call Centers, Process Improvement, Account Management, Leadership
Education
Monroe Community College
University of Maryland College Park
Currently seeking new opportunities March 2015 - Present
Innotrac April 2012 - March 2015
Alere, Inc. September 2007 - January 2012
5LINX Enterprises Inc. January 2005 - August 2007
Frontier Communications January 2003 - January 2005
Xerox November 1995 - January 2002
Skills
Technical Management, Process Engineering, Data Analysis, Technical Documentation, Microsoft Office 2007, TFS, Visio, Excel, Color Theory, Professional..., Optical Components, MCSE, Troubleshooting, Team Leadership, Process Improvement, Problem Solving, Documentation, Windows, Analysis, SQL, Process Development, Team Building, PowerPoint, Outlook, Agile, Word, Teamwork, Product Development, Customer Satisfaction, Hardware, MS Project, Software Project..., Metrology, Optical Metrology, Microsoft Excel, Software Documentation, Vendor Management, SharePoint, Management, Data Center, Databases, Cross-functional Team..., SDLC, Testing, Business Analysis, Agile Methodologies, Microsoft Office
Education
ProNet Reno 2015 — 2015
Certificate, Train The Trainer
Rochester Institute of Technology 2001 — 2002
NA, Mechanical Engineering
New England Institute of Technology 1987 — 1989
AS, Computer Science
Monroe Community College 1983 — 1984
AAS, Optical Engineering Technology
University of Arizona 1981 — 1982
NA, Engineering Physics
Monroe Community College 1978 — 1981
AS, Physics
LunchByte Systems (a part of Heartland School Solutions) July 2014 - Present
Frontier Communications December 2011 - November 2012
TEKsystems November 2011 - December 2011
Artpeace 2006 - 2006
Skills
Technical Support, Troubleshooting, Networking, Hardware, LAN-WAN, Help Desk Support, Passion for Helping..., Customer Satisfaction, Customer Support, Enthusiasm to learn, Communication, IT Strategy, Strategic Communications, Telecommunications, TCP/IP, Proficient Typing Skills, Computer Proficiency, Professional..., Training, Microsoft Exchange, Microsoft Office
Education
Monroe Community College 2013 — 2015
Computer and Information Sciences and Support Services
Webster Schroeder High School 2007 — 2009
HS Diploma
Verizon Wireless March 2004 - Present
Choice One Communications February 2000 - March 2004
Frontier Communications April 1990 - February 2000
Skills
Wireless, LTE, T1, Telecommunications, Microwave, Backhaul, OC3, Provisioning, Ethernet, Networking, 4G, Cellular Communications, MPLS, CDMA
Education
Monroe Community College 1989 — 1991
Associate's degree, Business Administration and Management, General
Frontier Communications DPI ApplicationsSr Programmer AnalystPetSmartJune 1995 - September 2008
Hickey Freeman May 1988 - June 1995
Skills
IBM iSeries, RPG Free, RPG, SQL
Education
Monroe Community College 1985 — 1986
Associate of Arts and Sciences (AAS), Data Processing
Rochester Institute of Technology 1982 — 1983
Bachelor of Science (BS), Business Administration and Management, General
Frontier Communications September 1997 - Present
Education
Monroe Community College
Criminal Justice
Frontier Communications May 2008 - Present
Frontier Communications February 2008 - May 2008
Frontier Communications August 2007 - February 2008
Frontier Communications February 1999 - August 2007
Skills
Metro Ethernet, Infrastructure, T1, LAN-WAN, NOC, Layer 2, Telephony, Cabling, DSL, DS3, Switches, MPLS, Routing Protocols, Telecommunications
Education
State University of New York College at Geneseo 2003 — 2004
Accounting
Monroe Community College 2003 — 2003
Accounting
Niagara University 1996 — 1998
Accounting
Skuld North America August 2012 - Present
Frontier Communications January 2012 - July 2012
University of Rochester September 2008 - January 2012
Skills
PowerPoint, Sales, Management, Risk Management, Team Building, Customer Service, Insurance, Project Management, Microsoft Office, Account Management, Financial Accounting, Medical Billing, Budget Monitoring, Budget Management, Federal Grants..., Grant Monitoring, Billing Process, Internal Audit, Coordinate Events, Presentation Design, Event Planning, Accounts Payable, Accounts Receivable, Payroll Processing
Education
Monroe Community College
Associate of Science (A.S.), Business Administration, Management and Operations
Genesee & Wyoming Inc. April 2014 - Present
Constellation Brands January 2011 - April 2014
Frontier Communications January 2010 - December 2010
Frontier Communications April 2008 - January 2010
Frontier Communications October 2003 - April 2008
Frontier Communications January 1995 - October 2003
Skills
Accounts Payable..., Infinium experience, JD Edwards, Microsoft Office, Employee Training, Customer Service, Vendor Management, Budgets, Process Improvement, Accounts Payable, Finance, Forecasting, Payroll, SAP
Education
Monroe Community College
Not Completed yet, Accounting
Fibertech Networks March 2014 - Present
Frontier Communications March 2001 - March 2014
Skills
Help Desk Support, Switches, Troubleshooting, Telecommunications, WAN
Education
Monroe Community College 1997 — 2000
AAS, Computer and Information Systems