Frontier Communications
Industry: Telecommunications company
DescriptionFrontier Communications Corporation is a telecommunications company in the United States. It was known as Citizens Utilities Company until May 2000 and Citizens Communications Company until July 31, 2008. CEO: Daniel James Mccarthy (3 Apr 2015–) Headquarters: Norwalk, Connecticut, United States Revenue: 9.128 billion USD (2017) Number of employees: 22,736 (2017) Subsidiaries: Frontier North, Frontier Florida, Frontier California, Did you know: Frontier Communications is the eighth-largest multichannel video service provider in the US by total subscribers (961,000). wikipedia.org
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Frontier Communications Employees
Frontier Communications June 2015 - Present
Frontier Communications 2010 - June 2015
Verizon 2006 - 2010
XEN Waveforms 2001 - 2006
Tripwire 2000 - 2002
High Desert Sound 1998 - 2001
Skills
Fiber Optics, Network Engineering, TCP/IP, Ethernet, BGP, Juniper, Cisco IOS, OSPF, FTTx, TR-069, IPTV, CCNA, IPv6, IPv4, Linux, JUNOS, Network Security, Network Architecture, SQL, RedHat, EIGRP, SSH, CompTIA Network+, FiOS, SDLC, Agile Methodologies, JavaScript, PHP, PSTN, PKI, MPEG2, Alcatel, Cisco, Motorola, Tellabs, Unix, Debian/Ubuntu, AS400, 5ESS, GTD5, AXS2200, JUNOSe, AXSVision, DTI, Metasolv M6, iVAPP, Audio Engineering, MPEG-4, Calix, RADIUS
Education
Edmonds Community College 2007 — 2009
Associate of Technical Arts, Network Technology, 3.9
Conservatory of Recording Arts and Sciences 1999 — 2000
Master Recording Program, Audio Engineering, 4.0
Frontier Communications August 2014 - Present
Frontier Communications December 2012 - August 2014
Frontier Communications October 2012 - December 2013
Frontier Communications October 2010 - October 2012
Skills
Microsoft Word, Microsoft Excel, Application Lifecycle..., SQL, IBM AS/400, Microsoft Office, Team-oriented, Self-starter, Self-driven, Written Communication, Revenue Assurance, Telecommunications..., Analytic Thinking, User Acceptance Testing, Customer Retention, Escalation Resolution, Business Travel, Project Management, SOX Compliancy, Reporting & Analysis, BMC Remedy, Analytical Skills, Business Intelligence, Communication, Responsiveness, Soft Skills, Telephony, Managed Services, Integration, Wireless, Vendor Management, Team Leadership, Telecommunications, VoIP, Call Centers, Business Analysis
Education
Liberty University 2013 — 2017
Bachelor of Science (B.S.), Business Administration and Management, General
Daytona State College
High School Diploma
RestorePoint Inc. March 2013 - Present
LeadsbyFone.com March 2012 - March 2013
BizzyBody Personal Training January 2008 - February 2012
Interliant 1999 - 2002
Cendant 1997 - 1999
Frontier Communications 1995 - 1997
Skills
Lead Generation, New Business Development, Data Center, Sales Process, Sales Management, Solution Selling, Account Management, Contract Negotiation, Salesforce.com, Hosting, Cloud Computing, Disaster Recovery, Enterprise Software, SAAS, Copy Data Management, Strategic Partnerships, Selling, Strategy, Business Development, SaaS, Sales, Brand Development, Online Advertising, Marketing
Education
The University of Connecticut 1991 — 1993
BS, Business/Communications
Dean College 1989 — 1991
Associates Degree, Business
Adventure Science Center May 2013 - Present
Comcast September 2012 - Present
Comcast May 2011 - September 2012
Connextions July 2010 - May 2011
Frontier Communications July 2007 - July 2008
Skills
Technical Support, Troubleshooting, Call Centers, Telecommunications, VoIP, Telephony, Customer Satisfaction, IP, Customer Service, Routers, Wireless, Cisco Technologies, TCP/IP, Wireless Networking, Unix, Help Desk Support, Vendor Management, Broadband, Management, Switches, LAN-WAN, Networking, Customer Experience
Education
Daytona College
Conversant, Inc. December 2014 - Present
Groupon April 2014 - December 2014
Groupon August 2013 - April 2014
Meijer May 2011 - May 2013
Midwest Center for Justice May 2012 - August 2012
Ohio Innocence Project June 2011 - June 2012
Frontier Communications January 2010 - August 2010
Verizon September 2009 - January 2010
Skills
Research, Customer Service, Salesforce.com, Microsoft Office, Legal Research, Time Management, PowerPoint, Zendesk, JavaScript, HTML 5, Databases, Social Media, Team Leadership, CRM, Digital Media, PHP, Python, Management, Microsoft Excel, Legal Writing, jQuery, Bootstrap, CSS
Education
University of Cincinnati College of Law 2010 — 2013
Juris Doctorate (JD), 3.43
DePauw University 2005 — 2009
Bachelor of Arts (BA), East Asian Studies • Political Science (minor), 3.33
Tsinghua University 2007 — 2008
Leo High School 2001 — 2005
Gorilla August 2008 - Present
Global Crossing December 2007 - September 2008
CA January 2006 - December 2007
Qwest March 2002 - February 2005
Global Crossing May 1995 - January 2000
Frontier Communications 1995 - 2000
Skills
Telecommunications, E-commerce, SaaS, Account Management, New Business Development, Sales Management, Mobile, E-business, Mobile Devices, Magento, Marketing Strategy, B2B, Lead Generation, Strategy, SEO, Online Marketing, Product Management, User Experience, Product Development, Sales, Management, CRM, Leadership, Strategic Partnerships, Advertising, Business Development, Multi-channel Marketing, Digital Marketing, Email Marketing, Enterprise Software, Digital Media, Web Design, Digital Strategy, Web Analytics, Entrepreneurship
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2001 — 2004
MBA, Finance
Illinois Wesleyan University 1991 — 1995
BA, International Business
Frontier Communications May 2010 - June 2013
Skills
MPLS
Education
Eastern Oregon University 2008 — 2014
Bachelor's of Science, Liberal Arts and Sciences/Liberal Studies, 3.1
Frontier Communications July 2014 - Present
DATC 2014 - Present
Utah virtual Academy August 2011 - June 2014
Cedar Ridge Academy August 2001 - July 2011
Cedar Ridge Academy August 2001 - December 2003
Metalcraft Technologies, Inc. January 1998 - August 1999
Udell's Cabinets April 1994 - April 1997
Skills
Computer Hardware, Computer Maintenance, CompTIA A+ Certification, Wireless Networking, Customer Service, Microsoft Office, Mathematics Education, Tutoring, Curriculum Design, Teaching, Classroom, Curriculum Development, Lesson Planning, Classroom Management, K-12, Learning Management..., Networking, Special Education, Instructional Design
Education
Davis Applied Technology College 2014 — 2015
Computer Systems Networking and Telecommunications
Utah State University
B.S, Math/Education
Comcast Cable July 2013 - Present
Glen Moore Fire Company November 1987 - June 2015
Frontier Communications 2007 - 2013
Verizon June 1999 - September 2007
Apex Life Safety LLC January 2001 - December 2005
AT&T January 1995 - June 1999
Skills
Highly energy leader..., Leadership, Management, CRM, Analysis, MPLS, Project Management, Telecommunications, Team Leadership, Project Planning, Training, Direct Sales, Solution Selling, Strategic Planning, Logistics, Process Improvement, Integration, Product Management, Operations Management, Telephony, Security, Strategy, Business Analysis, Business Development, Business Process..., Customer Experience, DSL, T1, Coaching, Customer Satisfaction, Networking, Sales, Sales Management, Sales Operations, Team Management, Vendor Management, ATM networks, Budgets, Computer Network..., Cross-functional Team..., Data Analysis
Education
Villanova University 2013 — 2014
Post Masters, Project Management
Eastern University 1992 — 2000
Master of Business Administration (MBA), Business Administration and Management, General
Frontier Communications February 2014 - Present
TDS Metrocom September 2012 - January 2014
D.P.P. LLC January 2010 - September 2012
IKON Office Solutions August 2009 - December 2011
Skills
Solution Selling, Cold Calling, Direct Sales, Account Management, Sales Process, Salesforce.com, B2B, Sales, Managed Services, Sales Management, Sales Presentations, New Business Development, Telecommunications, CRM, Management
Education
University of Alicante 2007 — 2007
Language and Foreign Culture, Spanish Language and Literature, 3.8
Western Michigan University 2005 — 2007
Sales and Business Marketing, Business Administration and Management, General, 3.0
Delta College 2002 — 2005
Associate's degree, Business Administration and Management, General
Frontier Communications 2015 - Present
Frontier Communications August 2011 - December 2014
Sales & Marketing Professional Community 2006 - 2014
Frontier Communications July 2010 - August 2011
Frontier Communications November 2009 - October 2010
Frontier Communications August 2006 - November 2009
EchoStar BroadBand LLC May 2003 - August 2006
Skills
Operational Efficiencies, Articulate Communicator, Concise Writing Skills, Management Collaboration, IT Collaboration, Relationship Management, Business Development, Contract Management, Strategic Vision, Team Building, Leadership, Coaching & Mentoring, Budget & Cost Control, Project Planning, Business Analysis, Budgets, Strategic Partnerships, Operations Management, Sales Management, Vendor Management, Strategic Planning, Product Development, New Business Development, Management, Telecommunications, Forecasting, Direct Sales, Operational Excellence, Customer Retention, Customer Satisfaction, Contract Negotiation, Product Marketing, Cross-functional Team..., Team Leadership, Program Management, Channel Partners, Sales, Call Centers, Marketing, Account Management, Sales Operations, Recruiting, Strategy, CRM, Product Management, Salesforce.com, Managed Services, Sales Process, Wireless, Customer Experience
Education
University of Phoenix 2005 — 2007
MBA, Management
Eckerd College 1976 — 1979
BS, Biology
New Mexico Military Institute 1974 — 1976
Associate of Arts
ATG January 1997 - Present
globalcrossing 1992 - January 1997
Frontier Communications 1993 - 1996
Allnet Communications 1992 - 1994
Skills
Vulnerability Assessment, Vulnerability Scanning, Social Engineering, Vulnerability Management, Network Security, Telecommunications, PCI DSS, Security, Information Security..., Information Security, Security Audits, Networking, Risk Assessment, Security Management, Consulting, Professional Services, Solution Selling, Customer Service, IT Audit, VoIP, CISSP, Information Assurance, Penetration Testing, Computer Security, COBIT, Cloud Computing, Enterprise Architecture, Governance, Identity Management, Computer Forensics, Data Center, Business Continuity, Disaster Recovery, Network Architecture, Information Technology, Strategic Partnerships, Firewalls, Leadership, Management, ISO 27001, SaaS, Virtualization, IT Strategy, Enterprise Software, IT Management, Internet Security, ITIL, Managed Services, VPN
Education
Illinois State University 1986 — 1990
BS, English, History
Illinois State University 1986 — 1990
Bachelor of Science (BS), English and History
DePaul University
Elk Grove High School
Illinois State University
Frontier Communications 2010 - 2012
Verizon 1993 - April 2009
Skills
AIX Administration, SunOS, Linux, Ksh, TCL, HTML 5, Lua, JavaScript, Troubleshooting, Help Desk Support, Unix Shell Scripting, Unix Operating Systems, Patch Management, Software Updates, Project Management, Requirements Gathering, Applications, Informix, SQL, Application Security, Application Architecture
Education
DeVry University 1986 — 1990
Bachelor's degree, Electronic Engineering Technology, 3.5
Las Vegas Review-Journal July 2014 - Present
The Dog Bakery February 2014 - June 2014
Travoom.com September 2013 - November 2013
Frontier Communications January 2012 - August 2012
KNB Communications October 2011 - December 2011
Edwards Theater June 2011 - August 2011
Dominican University of California August 2010 - May 2011
Skills
Social Media Marketing, Social Media, Press Releases, Facebook, Media Relations, Marketing Communications, Public Relations, Social Networking, Pinterest, Digital Media, YouTube, Corporate Communications, Online Marketing, New Media
Education
Fairfield University 2011 — 2013
Bachelor's degree, Communication and Media Studies
Dominican University of California 2009 — 2011
St. Lucy's Priory High School 2005 — 2009
High School Diploma
Frontier Secure July 2015 - Present
Frontier Communications 2014 - 2015
Frontier Communications May 2013 - 2014
Frontier Communications May 2011 - May 2013
Frontier Communications January 2007 - May 2011
International Beauty & Barber Equipment January 2004 - January 2007
Skills
Call Centers, Telecommunications, Telephony, VoIP, Broadband, Troubleshooting, Wireless, Customer Experience, Customer Satisfaction, Customer Retention, Ethernet, Avaya, IP, Technical Support, Training, Quality Assurance, Management, Leadership, Analysis, Time Management, Customer Service, T1, Workforce Management, MPLS, Computer Network...
Education
Daytona State College 2010 — 2015
Bachelor's Degree, Supervision and Business Management, 4.0
The Schwan Food Company January 2014 - Present
City of Scappoose August 2013 - Present
Frontier Communications December 2012 - September 2013
Dex One May 2008 - January 2012
Dex One 2003 - 2012
Dex One March 2005 - May 2008
Dex Media Inc April 2003 - March 2005
Salience Associates Inc October 2002 - April 2003
eyeMotiv Inc February 2002 - June 2002
ShopallAmerica Inc February 2001 - October 2001
Skills
Cold Calling, Sales Operations, Sales, Advertising, New Business Development, Start-ups, Management, Mobile Devices, Direct Mail, Program Management, Time Management, Networking, Digital Marketing, Marketing Strategy, Account Management, CRM, Salesforce.com, Lead Generation, Marketing, B2B, Online Advertising, Direct Sales, Online Marketing, Social Media Marketing, Social Networking, Product Marketing, Public Speaking, Business Development, Marketing Communications, Sales Presentations, Strategy, Leadership, SEM, Customer Retention, Team Leadership, Marketing Management, Direct Marketing, Training, SEO, Integrated Marketing, Competitive Analysis, Business, Team Building, Market Planning, Team Management, Social Media, Building Relationships, E-commerce, Customer Service, Email Marketing
Education
University of Nevada-Reno 1991 — 1994
Business Admin
Diablo Valley College
General Studies
University of Nevada
Business Admin
Frontier Communications October 2012 - Present
Freelance November 2003 - Present
Verizon / Frontier Communications June 2010 - October 2012
Apex Learning December 2008 - June 2010
Skills
Switches, Routers, Network Administration, Windows, LAN-WAN, Troubleshooting, Software Documentation, Networking, Network Engineering, Customer Service, Fiber Optics, VPN, Firewalls, TCP/IP, Ethernet, Active Directory, IP, Servers, Network Security, Technical Support, Frame Relay, Network Design, Security, Operating Systems, VoIP, Telecommunications, Wireless, Cisco Technologies, Wireless Networking, FTTH, OSP Engineering, FTTH Equipment,..., Motorola AXSVison, Tellabs Panorama, Alcatel-Lucent AMS, Calix, Metasolv M6, SpatialENGINEER, LAN/WAN networking..., Bridges, Erbium Doped Fiber..., Multiplexers, Optical Line Terminals..., Optical Network..., PCs, WAN, Hardware, Testing, Optical Fiber, Microsoft Exchange
Education
Edmonds Community College
Associate of Technical Arts, Network Technology
Frontier Communications January 2015 - Present
Credit Corp 2013 - 2014
CLEARLINK April 2012 - August 2013
Skills
Financial Analysis, Sales, Sales Process, Graphics, Technical Support, Credit, Credit Analysis, Credit Cards, Sales Presentations, Customer Service, Customer Relations, Customer Retention, Customer Satisfaction, Management
Education
Dixie State University
Lakeland Area Chamber of Commerce January 2014 - Present
Kids Life! June 2012 - Present
Frontier Communications August 2011 - January 2012
Dustin's Barbecue June 2009 - August 2011
Grace House PRC, Inc. January 2009 - April 2009
Skills
Public Relations, Journalism, Social Media, Spanish, Media Relations, Press Releases, Social Networking, Editing, Copy Editing, Creative Writing, WordPress, Microsoft Office, Web Content, Newspapers, InDesign, Proofreading, AP Style, Social Media Marketing, Blogging, Microsoft Excel, Customer Satisfaction
Education
Southeastern University 2013 — 2014
Bachelor of Arts (B.A.), Journalism/Public Relations
Daytona State College 2010 — 2012
Associate of Arts (A.A.)
Zayo Group 2013 - Present
Frontier Communications January 2011 - April 2011
Frontier Communications June 2010 - April 2011
Verizon June 2010 - April 2011
Verizon Business June 2010 - January 2011
NAVA RESTORATION 2009 - 2011
ComTec Co. April 2007 - April 2010
comTec LLC April 2007 - March 2010
Comcast Cable 1999 - 2010
AT&T June 1998 - April 2009
Skills
Telecommunications, Fiber Optics, Optical Fiber, Troubleshooting, Data Center, Project Planning, Vendor Management, Project Management, MS Project, Testing, Cabling, Network Engineering, Routing, Engineering, Networking, Management, Wireless
Education
DeVry University-Illinois 2001 — 2004
BS, Business Management- Voice, Data Communications
ITT, Illinois, United States 1996 — 1998
AAS, Engineering, Architecture, Computer Aided Drafting
Northwest Administrators, Inc June 2015 - Present
Prince of Peace Lutheran Church August 2014 - Present
Frontier Communications April 2014 - May 2015
Frontier Communications October 2011 - April 2014
Frontier Communications April 2010 - October 2011
Skills
Customer Service, Microsoft Office, Microsoft Excel, Sales, Data Analysis, Bookkeeping, Payroll, Team Building, Financial Reporting, Budget Preparation, Highly detail oriented, Payroll Taxes, Annual Reports, VoIP
Education
Washington State University 2012 — 2014
Bachelor of Arts (BA), Business Administration
Edmonds Community College 2010 — 2012
Associate of Arts (AA), Business/Commerce, General
Frontier Communications April 2015 - Present
Frontier Communications June 2010 - Present
Skills
Business Analysis
Education
Eastern Washington University 2007 — 2009
BA, Business Management
Eli Lilly and Company December 2014 - Present
Frontier Communications January 2014 - December 2014
West Bend Mutual Insurance 2013 - 2013
Primatics Financial 2012 - 2013
Credit Suisse 2010 - 2012
Motorola 2004 - 2007
Skills
Informatica Certified..., Java Enterprise Edition, Spring, Hibernate, Agile Methodologies, Web Services, SDLC, SQL, SOA, Oracle, XML, Java, Microsoft SQL Server, Struts, Software Project..., Requirements Analysis, Software Development, PL/SQL, Data Warehousing, ETL, Informatica, Testing, Shell Scripting, Business Analysis, Databases, Business Intelligence, Integration, Unix, Management, Data Modeling
Education
Keller Graduate School of Management of DeVry University 2008 — 2009
Masters in Business Administration, Business Administration and Management, General
DeVry University-Illinois 2004 — 2006
Bachelor of Science (BS), Computer Science
Frontier Communications June 2010 - Present
Verizon Communications December 2002 - June 2010
GTE & Verizon Telecommunications November 1999 - December 2002
Verizon Communications November 1998 - November 1999
GTE June 1997 - November 1998
Bryant-Durham Electric Co., Inc. August 1995 - June 1997
King Brothers Electric Co July 1994 - August 1995
Skills
VoIP, Computer Network..., Wireless, WAN, Network Design, Unified Communications, Optical Fiber, Telephony, Ethernet, Troubleshooting, Broadband, DSL, Fiber Optics, IP, T1, Telecommunications, Managed Services, Cabling, Switches, Cables, Networking, Routers, LAN-WAN, MPLS, DWDM, Metro Ethernet, Wireless Networking, TCP/IP, Frame Relay
Education
Durham Technical Community College 1996 — 1997
Two Year Trade School, Electrician
South Granville High School 1993 — 1996
High School Diploma, Electrical Trades & Automotive Mechanics
Southern High School 1992 — 1993
Helen Hall Consulting October 2012 - Present
Gunnerson Consulting & Communication Site Services (GCCSS) May 2014 - August 2015
Frontier Communications July 2010 - September 2012
Verizon 1996 - 2010
Prior practice 1987 - 1996
Skills
Telecommunications, Contract Negotiation, Strategic Planning, Broadband, Policy, Program Management, Team Building, Government, Public Policy, Negotiation, Team Leadership, Cross-functional Team..., Business Development, Strategic Alliances, Process Improvement, Fundraising, Analysis, Strategic Partnerships, Management, Start-ups, Leadership, Competitive Analysis, Management Consulting, Executive Management, Change Management, Mergers & Acquisitions
Education
Drake University Law School 1983 — 1986
JD, Law
Drake University 1978 — 1982
BA, Liberal Arts
GLOBALINX April 2013 - September 2014
Frontier Communications September 2009 - April 2013
Global Crossing March 2005 - July 2009
Global Crossing 2001 - 2005
Global Crossing Telecommunications, Inc January 1999 - January 2001
Frontier Communications January 1998 - 1999
Skills
MPLS, VoIP, Ethernet, Juniper, Cisco Technologies, Marketing, Sales Engineering, IP, SIP, Telecommunications, Wireless, Private Line, Fiber Optics, Co-location, Telephony, Unified Communications, Network Design, DWDM, Managed Services, Optical Fiber, DSL, Metro Ethernet, SIP Trunking, Broadband, Network Engineering, T1, Provisioning, Network Architecture, TDM, Frame Relay, Routing, Internet Services, Computer Network..., Switches, LAN-WAN, ATM networks, QoS, BGP, Carrier Ethernet, SDH, Data Center, WAN, VPLS, ISDN, MPLS VPN, TCP/IP, Hosted Services, PRI, IP VPN, OSPF
Education
Denison University
BS
Flexasoft January 2015 - Present
Frontier Communications January 2006 - February 2015
Skills
C++, Object Oriented Design, Outstanding Customer..., TCP/IP, Team Leadership, Network Operations, Cash Handling, Sales Support, LAN/WAN, FTTx, Network Management..., Fiber Optics, DWDM, Telecommunications, Network Technologies, Strategic Communications, Call Center, Customer Service, Microsoft Office, Windows, Linux, Operating Systems, Video Game Design, Video Game Development, Calculus, Visual C++, GPON, OLT, Optical Network, Optical Network Design, FTTH, MoCA, Broadband Networks, PON, FTTP, FiOS, QAM, Computer Network..., Call Centers, Switches, LAN-WAN, Network Engineering, IP, Network Administration, Routers, Ethernet, Troubleshooting, ATM networks, Cash Flow, Optical Fiber
Education
DeVry University 2011 — 2016
Bachelor of Science (BS), Game and Simulation Programming, 3.77
Skagit Valley College 2000 — 2003
Associate of Arts (AA), General Studies, 3.01
Comcast Cable January 2014 - Present
Comcast Cable April 2011 - January 2014
Frontier Communications July 2010 - September 2010
Verizon Telecom March 2007 - July 2010
Estee Lauder February 2006 - March 2007
The Response Center October 2004 - February 2006
Johnson & Johnson March 2002 - March 2003
Unisys March 2001 - September 2001
Skills
Cross-functional Team..., Business Analysis, Process Improvement, Visio, Program Management, Strategy, Leadership, Telecommunications, Analysis, Software Development, SDLC, Vendor Management, Project Management, Requirements Analysis, PMP, Quality Assurance, Team Leadership, Business Process..., Software Project..., Business Process, Enterprise Software, IT Strategy, SQL, Testing, Business Intelligence, Integration, Software Documentation
Education
University of Phoenix 2005 — 2008
MBA, Business Administration
Drexel University 1998 — 2003
B.S, Information System and Technology
Philadelphia High School for Girls' 1994 — 1998
High School Diploma
Frontier Communications July 2013 - Present
Town of Avon, NY July 2012 - December 2012
Frontier Communications August 2011 - July 2012
Lincare Holdings, Inc January 2008 - June 2010
Lincare Holdings, Inc February 1998 - January 2008
Skills
Problem Solving, Word, Contract Negotiation, Excel, Microsoft Office, Microsoft Excel, Microsoft Word, Analysis, Access, Risk Management, Policy, Auditing, Management, Negotiation, Budgets, Insurance, PowerPoint, Strategic Planning
Education
Northwestern California University School of Law 2003 — 2006
Doctor of Law (JD), Juris Doctor
Eckerd College 1983 — 1987
Bachelor of Arts (B.A.), Business Administration and Management, General
Avon Central School
Digital On Ramps February 2015 - Present
YMCA of Greater Rochester June 2013 - September 2014
Hochstein School of Music & Dance July 2012 - August 2012
English With A Smile (EWAS) February 2012 - May 2012
Exeter Academy March 2011 - February 2012
YBM ECC August 2010 - November 2010
Avalon English July 2010 - July 2010
Information Technology Saint Lawrence University March 2008 - May 2010
Frontier Communications 2008 - 2008
Skills
Public Speaking, Program Management, Curriculum Design, Teaching, Social Media, Microsoft Office, Microsoft Word, Photoshop, Java, Microsoft Excel, PowerPoint, Mac OS X, Higher Education, Editing, Research, Object Oriented Design, Teaching English as a..., Programming Languages, Program Development, Camping, Childcare, Child Development, Early Childhood..., Microsoft SQL Server, MySQL, .NET, ColdFusion, Oracle, Tutoring, OS X, Data Analysis
Education
Drexel University 2014 — 2016
Master of Computer Science, Computer Science
Saint Lawrence University 2005 — 2010
Bachelor of Science, Combined Mathematics/ Computer Science
Cohen Electric Service, Inc. August 2014 - Present
Brookstone January 2014 - August 2014
Broadsword Advantage July 2013 - September 2013
Frontier Communications April 2012 - June 2013
Legacy Casting 2012 - 2012
VocalSpace June 2011 - December 2011
BroadTech, Inc September 2003 - March 2011
BroadTech September 2003 - March 2011
Mosaic Sales Solutions 2006 - 2009
Color Dynamics March 2002 - June 2003
Skills
Marketing Communications, Listening Skills, Problem Solving, Word, Outlook, Windows, Wireless Solutions, Vendor Management, Customer Relations, Excel, Advertising, PowerPoint, Hard Worker, Microsoft Office, Online Marketing, Internet, Yoga, Team Building, Retail, Event Planning, Wordpress, Quality Assurance, Social Media, Journalism, Customer Service, VoIP, Microsoft Excel, Microsoft Word, Wireless, Software Documentation, Marketing, Analysis, Access, Direct Sales, Customer Satisfaction, Team Leadership, Account Management, Teamwork, Selling, Salesforce.com, Inventory Management, Social Networking, Time Management, Business Development, Public Speaking, Customer Retention, Sales
Education
Del Mar College 1989 — 1992
AAS, General office clerical
Adecco Technical October 2001 - Present
Adecco Technical (IT, Engineering, and Scientific) October 2001 - Present
Adecco Employment May 1999 - October 2001
Frontier Communications September 1998 - May 1999
Education
East Carolina University
East Carolina University
Bachelor of Science, Education
Frontier Communications January 2015 - Present
Frontier Communications May 2013 - January 2015
US Army June 2000 - February 2010
Skills
Proficient Typing Skills, Communication Skills, Organizational..., Team Leadership, Maintenance Management, Computer Maintenance, Inventory Control, Electronics Repair, Teamwork, Testing, Communication, Team Building, Satellite Communications, Call Centers, Outlook
Education
Daytona State College 2013 — 2013
Long Island University, Brooklyn Campus 2010 — 2012
Triangle Transit December 2012 - Present
Triangle Transit March 2013 - October 2013
Frontier Communications July 2010 - June 2012
Skills
Transportation, Transportation..., Logistics, Public Transport, Transportation Planning, Operations Management, Contract Negotiation, Project Management, Budgets, Customer Satisfaction, Inventory Management, Account Management, Management, Telecommunications, VoIP
Education
DeVry University 2006 — 2011
Bachelor of Science (B.S.), Human Resources Management and Services
Adventist Health System December 2014 - Present
Frontier Communications January 2013 - April 2014
Frontier Communications April 2014 - 2014
ClubCorp 2010 - April 2013
Daytona State College August 2010 - July 2011
Flagler County Schools August 2009 - January 2010
District School Board of Pasco County February 2001 - February 2009
Army National Guard November 2003 - December 2005
US Navy Reserve May 2002 - November 2003
United States Marine Corps November 1989 - August 2001
Education
Daytona State College 2010 — 2011
Bachelor of Science (BS), Engineering Technology / Information Systems
University of Florida 1997 — 1999
Bachelor of Science (B.S.), Entomology
Daytona Beach Community College 1991 — 1994
Associate, Art General Education
Mainland High School 1988 — 1989
Frontier Communications July 2013 - Present
Sustainable Exterior Improvements June 2012 - December 2012
Giovannis June 2008 - January 2012
American Health Advantage 2011 - 2012
Convergys April 2010 - May 2011
Skills
Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Food Service, PowerPoint, Food, Data Entry, Sales, Marketing, Telephone Skills, Windows, Photoshop, Phone Etiquette, Critical Thinking, Bartending, Restaurant Management, Customer Satisfaction, Food & Beverage, Training, Time Management, Hospitality, Call Centers, Coaching, Customer Retention, Leadership, VoIP, Customer Experience, Payroll
Education
Daytona Beach Community College 2009 — 2009
First responders certification, Emt / medicine, 3.2
Wells Fargo May 2012 - Present
Pan American Metals of Miami October 2011 - May 2012
Frontier Communications June 2009 - October 2011
Skills
Loans, Credit, Mortgage Lending, Banking, Consumer Lending, Credit Analysis, Loan Origination, Small Business Lending, Commercial Lending, Commercial Banking, Retail Banking, Mortgage Banking, Portfolio Management, Refinance, Wealth Management, Lines Of Credit, Deposits, Cross Selling, Cash Management, Treasury Management, Relationship Management, Credit Cards, Branch Banking, Call Centers, CRM
Education
Daytona College
Business, Management, Marketing, and Related Support Services
Frontier Communications April 2010 - Present
Frontier Communications 2011 - 2015
Verizon October 1982 - June 2010
Skills
Strategic Planning, Telecommunications, Marketing, Competitive Analysis, Marketing Strategy, Direct Marketing, Program Management, Marketing Communications, Product Marketing, Product Management, Project Management, Social Media Marketing, Marketing Management, Salesforce.com, Cross-functional Team..., Digital Marketing, Advertising, Market Planning, Direct Mail, Strategic Partnerships, CRM, Analytics, B2B Marketing
Education
Eastern Kentucky University 1979 — 1981
BA, Business, Merchandising, Music
Frontier Communications September 1996 - Present
Marcel Douza and Family 1954 - 2009
MCI 1996 - 2005
MCI 1996 - 2005
La Rabida Childrens Hospital April 1996 - October 1996
perkins and will 1989 - 1993
Skills
System Administration, Process Improvement, Virtualization, Active Directory, Disaster Recovery, VPN, Windows 7, Troubleshooting, Blackberry Enterprise..., Vendor Management, Security, VMware, Group Policy, Servers, SAN, Data Center, Linux, Switches, Cisco Technologies, Storage, Windows Server, SCCM, DNS, EMC Storage, Storage Area Networks, Technical Support, VoIP, Microsoft SQL Server, Citrix, Antivirus, LAN-WAN, Routers, RedHat, IT Strategy, Enterprise Architecture, System Deployment, Architectures, VMware ESX, Cloud Computing, Integration, Unified Communications, Architecture, Firewalls, Brocade, Telecommunications, TCP/IP, BMC Remedy, VBScript, Network Security, DHCP
Education
DePaul University 2000 — 2007
Master's degree, Information Technology
IISc Bangalore
Research, Appropriate Technology for Rural Areas
UVCE Bangalore
Bachelor of Architecture (BArch), Architecture
ITT March 2012 - Present
Frontier Communications January 2009 - March 2012
Belkin International July 2008 - December 2008
Belkin April 2007 - September 2008
Unisys September 2006 - April 2007
AMEC November 1999 - August 2006
Skills
Computer Hardware, Active Directory, Windows 7, Windows
Education
Drexel University 1994 — 1999
Chemistry
All In One Home Care Services August 2005 - Present
All In One Home Care Services August 2005 - Present
American Cash Loans September 2004 - August 2005
NCR April 2000 - August 2005
NCR / FLS March 2000 - September 2004
Ameritech June 1999 - March 2000
Accenture September 1997 - June 1999
McLeodUSA December 1996 - July 1997
Frontier Communications June 1996 - December 1996
Siemens ROLM Communications, Inc January 1994 - June 1996
Education
DeVry Institutre of Technology 1991 — 1997
DeVry Institute of Technology
First American Title December 2004 - August 2012
Arena Solutions October 2003 - December 2004
EMC 2000 - 2001
OneSource 1999 - 2000
Parametric Technology 1997 - 1999
Frontier Communications 1993 - 1997
Skills
Solution Selling, Salesforce.com, Lead Generation, Sales Process, Direct Sales, Selling, Account Management, Enterprise Software, SaaS, Strategic Partnerships, Strategy, CRM, Sales, Sales Management, Business Development, Go-to-market Strategy, Cold Calling, Management
Education
East Carolina University 1988 — 1992
BS, Communications
Frontier Communications March 2015 - Present
Connecticut Automotive Retailers Association, Inc. July 2010 - April 2015
Potomac Realty Capital September 2008 - July 2010
DeKK Group, LLC September 2006 - September 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Public Speaking, Budgets, Strategic Planning, Negotiation, Editing, Leadership, Process Improvement, Financial Modeling
Education
Eckerd College 2002 — 2006
Bachelor's degree, Accounting/Business Management
Rogers High School 1998 — 2002
High School Diploma, General Studies
Frontier Communications December 2014 - Present
Frontier Communications July 2014 - December 2014
JPMorgan Chase September 2013 - June 2014
Cotton On Group October 2012 - November 2013
Convergys April 2010 - December 2011
Skills
Sales, Customer Service, Call Centers, Strategic Planning, Retail, Leadership, Customer Experience, Negotiation, Team Building, Team Management
Education
DeVry University 2007 — 2010
Bachelor's degree, Project Management
Seminole State College of Florida
Associate of Arts (A.A.), Marketing
Wolf Clan LLC January 2011 - Present
Osher Life Long Learning Institute - Rochester Institute of Technology 2007 - 2009
University of Rochester Medical Center 2003 - 2006
University of Rochester 2001 - 2006
University of Rochester Medical Center 1999 - 2006
Monroe Community College 1999 - 2001
Rochester Institute of Technology 1996 - 2000
Paley Studios 1997 - 1999
Frontier Communications 1996 - 1997
State of Alaska - Exxon Valdez Trustee Council 1993 - 1994
Skills
Coaching, Mentoring, Creative Nonfiction..., Public Speaking, Entrepreneurship, Customer Service, Nonprofits, Team Building, Strategic Planning, Leadership, Teaching, Event Planning, Social Media, Management, Program Management, Event Management, Project Planning, Staff Development, Spanish, Community Outreach, Leadership Development, Program Development
Education
University of Rochester - Eastman School of Music 2010 — 2013
Voice and Piano
University of Rochester 1999 — 2007
Education - Teaching and Curriculum
University of Rochester 1999 — 2007
Film/Cinema/Video Studies
University of Rochester 1999 — 2007
Spanish and Cultural Studies
New York University 1975 — 1977
Master of Business Administration (MBA), Accounting
Drexel University 1971 — 1975
Bachelor of Science (BS), Accounting
Central Commercial High School
Central Commercial High School
Central Commercial High School
Central Commercial High School
eClerx 2014 - Present
NascentPath, LLC. 2011 - Present
Frontier Communications 2008 - 2010
GuideWorks/Comcast 2004 - 2007
Wink Communications 1998 - 2003
Thomson Multimedia 1989 - 1998
Eastman Kodak 1987 - 1989
Skills
Product Management, Start-ups, Telecommunications, Business Development, Digital Media, E-commerce, Management, Product Development, Integration, New Business Development, Sales, Mergers & Acquisitions, Strategic Thinking, Vendor Management, Competitive Analysis, IPTV, Leadership, Negotiation, Selling, Product Marketing, Cloud Computing
Education
The Ohio State University - The Max M. Fisher College of Business
MBA, Marketing
Denison University
BA, Economics/Philosophy
Frontier Communications December 2014 - Present
Frontier Communications November 2012 - Present
Skills
Telecommunications
Education
Duquesne University 1975 — 1980
West Allis Central High School 1973 — 1975
Frontier Communications October 2011 - March 2014
Samsung Telecommunications America February 2006 - December 2009
Davaco Inc. April 2005 - November 2005
Intuit December 2003 - March 2004
Stream International September 1999 - April 2003
CompUSA January 1998 - July 1999
Omniflight Helicopters (Acquired by Air Methods 2012) January 1990 - September 1992
Datagraphix Inc. (Acquired by Anacomp 1988 & DecisionOne 2009) March 1983 - October 1988
Skills
�Exceptional Customer..., � Technical Support /..., � Previous Supervisory..., � Account..., � Technical Writing &..., • Provided nationwide..., Technical Support
Education
Texas Tech University
Business Administration
Drury University
Business Administration
University of North Texas
Business Administration
Frontier Communications June 2014 - Present
Pershing, a BNY Mellon company 2007 - 2012
Charles Schwab September 2006 - September 2007
SunGard Higher Education Managed Services, Inc. September 2005 - September 2006
Massey Services, Inc. September 2004 - September 2005
Sprint July 2001 - August 2004
Skills
Customer Service, Lotus Notes, Access, Microsoft Excel, Microsoft Office, Outlook, Microsoft Word, Call Centers, Troubleshooting, PowerPoint, Windows 7, Customer Satisfaction, Windows, Computer Hardware, Team Leadership, Training, Data Entry, Databases, SQL, Technical Support, PeopleSoft
Education
Daytona State College
Computer Information Technology
Frontier Communications August 2013 - Present
COUNTRY ® Financial August 2008 - July 2013
Ameriprise Financial Services, Inc. February 2005 - May 2008
Eastern Illinois University January 2002 - December 2003
Skills
Financial Planning, Insurance, Investments, Retirement Planning, Long Term Care, Disability Insurance, Series 7, Strategic Financial..., Long-term Care, Fixed Annuities, Property & Casualty..., IRAs, Employee Benefits, Training, Financial Analysis
Education
The American College 2009 — 2009
CLU
Eastern Illinois University 2001 — 2005
Bachelors of Science, Finance
Clifftop Games (http://www.clifftopgames.com/) February 2012 - Present
SWDTech Games 2012 - Present
Himalaya Studios May 2011 - Present
Infamous Adventures January 2013 - Present
Pixelgeddon Productions January 2010 - Present
XII Games January 2007 - July 2012
Wadjet Eye Games February 2010 - July 2011
Frontier Communications May 1999 - August 2002
Skills
Character Animation, Programming, 3D Studio Max, Python, Photoshop, Graphic Design, Pixel Artwork, Concept Design, C#, Web Development, Web Design, C++, Computer Hardware, HTML, Windows, TCP/IP, C, .NET, Microsoft Office, Team Building, Word, 3D Artwork, Pro Motion, Video Games, Game Design
Education
DeVry University Phoenix 1994 — 1998
Bachelor's degree, Electronics Engineering
WatchGuard Technologies June 2013 - April 2014
Frontier Communications November 2011 - January 2013
GEICO February 2006 - May 2010
Education
Edmonds Community College 2011 — 2013
Information Security and Digital Forensics, Computer and Information Systems Security/Information Assurance
Frontier Communications May 2015 - Present
Comcast Business July 2011 - September 2014
Godspeed USA, LLC April 2010 - June 2011
LMA Consulting Group March 2009 - April 2010
Hiring Spring March 2008 - April 2009
InsSearch, LLC March 1999 - March 2008
Romac International February 1998 - March 1999
InsSearch, LLC January 1991 - February 1998
Skills
Selling, Telecommunications, Customer Relations, Retail, Television, Hiring, Insurance, Small Business, New Business Development, Wireless, Cold Calling, Sales Management, B2B, Customer Service, Quota, Promotions, Negotiation, Consultative Selling, Contract Negotiation, Inventory Management, Account Management, Event Management, Proposal Writing, Sales Process, Channel, Billing, Solution Selling, Customer Satisfaction, Microsoft Office, Sales Operations, Sales, Marketing, Start-ups, Coaching, Training, Recruiting
Education
Eastern University
B.A.
Frontier Communications February 2015 - Present
Frontier Communications August 2014 - January 2015
McCann Erickson 2011 - 2011
Six Flags, Inc. 2006 - 2010
Doner Advertising 2003 - 2006
Hart Associates 1999 - 2003
Skills
Integrated Marketing, Advertising, Brand Management, Direct Marketing, Email Marketing, Market Research, B2B, Media Planning, Marketing, Strategy, Market Planning, Strategic Planning, New Business Development, Retail, Television, Broadcast, Marketing Communications, Marketing Strategy, Brand Development, Marketing Research, Direct Mail, Corporate Branding, Marketing Management, Customer Insight, Brand Awareness, Digital Marketing, Social Media Marketing, Management, Online Advertising, Online Marketing
Education
Eastern Michigan University 1994 — 1998
Bachelor's degree, Public Relations/Marketing
Frontier Communications May 2011 - Present
eXo associates November 2001 - May 2012
USFI October 2010 - March 2011
Collin County Community College February 2008 - January 2011
ESPRE Solutions, Inc. October 2007 - September 2008
EdWay Online, Inc. March 2005 - August 2008
Nortel Networks March 1999 - November 2001
Nortel Networks January 1997 - March 1999
Nortel Networks June 1995 - January 1997
Skills
Go-to-market Strategy, Product Development, Positioning, Organizational..., Change Management, Market Development, Emerging Markets, Product Diversification, Product Management, Product Road Mapping, Strategic Partnerships, Corporate Training, Competitive Analysis, Marketing Strategy, Social Media Marketing, Lead Generation, Telecommunications, Strategy, CRM, Cross-functional Team..., Program Management, Integrated Marketing, Leadership, Product Marketing, Start-ups, Vendor Management, Training, Enterprise Software, Business Strategy, Strategic Planning, Business Planning, Brand Development, Direct Sales, Team Leadership
Education
University of Phoenix, Dallas Campus 2001 — 2003
MA, Organizational Management
East Stroudsburg University of Pennsylvania 1991 — 1995
BS, Psychology
Tyler Junior College 1974 — 1976
Speech and Drama
Hughes Springs HS
Frontier Communications November 2010 - December 2013
Tek Systems February 2010 - November 2010
Fort Worth Career Search Network 2009 - February 2010
Verizon 1994 - 2008
GTE 1992 - 1994
GTE 1988 - 1992
GTE 1973 - 1988
Skills
Visio, Telecommunications, Unix, Program Management, Project Management, Switches, Networking, Management, Java, Training, Analysis, Leadership, Perl, Software Development, Vendor Management, Computer Network..., Software Documentation, Business Analysis, SharePoint, Process Improvement, Team Leadership, Business Process, Troubleshooting, System Administration
Education
Eastern Illinois University 1969 — 1971
Cisco Systems January 2014 - April 2015
Cisco Systems 2013 - 2014
Frontier Communications 2011 - 2012
Refense Technologies 2010 - 2011
Cisco Systems 2004 - 2009
Abe's Lawn Maintenance, LLC 2003 - 2004
Verizon 2000 - 2003
Skills
Cisco Technologies, Data Center, Cloud Computing, Cisco UCS, CRM, Networking, VMware, Telecommunications, Salesforce.com, Project Management, Switches, MPLS, Customer Service, IP, Storage, Telephony, Go-to-market Strategy, Network Security, Wireless, Disaster Recovery
Education
Durham Technical Community College
Information Systems Security
Pace University
Computer Information Systems
Craven Community College
Business Administration
Frontier Communications October 2014 - Present
AT&T June 2012 - Present
FTS USA February 2012 - June 2012
Charter Communications May 2002 - January 2012
Skills
Cabling, Computer Hardware, Customer Satisfaction, Broadband, Customer Service, DOCSIS, Ethernet, Fiber Optics, Management, Troubleshooting, Telecommunications, VoIP, IP, Telephony, Routers, Routing, Sales, Software Installation, Technical Support, Wireless
Education
E.O. Smith High School
vocational agriculture
Eastern Connecticut State University
computer science and criminology
Frontier Communications January 2008 - August 2015
Chase March 2006 - January 2008
Skills
Access, Business Analysis, Call Centers, Finance, Customer Experience, Telecommunications, Process Improvement, Vendor Management, Customer Service, Forecasting
Education
Daytona State College 2010 — 2013
Business Administration and Management, General
Schneider Logistics, Inc. July 2015 - Present
Kalitta Air December 2013 - July 2015
Frontier Communications October 2011 - March 2013
Frontier Communications 2009 - 2011
Rent-A-Center 2007 - 2009
Jiffy Lube International 2003 - 2007
Skills
Management, Corporate Communications, Analytics, Market Research, Sales Management, Team Leadership, Retail, Sales, Sales Process, Selling, Education, Computer Literacy, Managing Groups, Flexibility, Public Speaking, Leadership, Team Building, Account Management, Marketing, Training, Strategic Planning, Customer Service, PowerPoint, Social Media, Research, Budgets, Teaching, New Business Development, Fundraising, Editing, Community Outreach, Staff Development, Customer Satisfaction, Leadership Development, Telecommunications, Business Development, Procurement, Supply Chain Management, Supply Chain, Supervisory Skills, Logistics Management, Global Sourcing, Contract Negotiation, Logistics, Purchasing, Vendor Management
Education
Eastern Michigan University 2006 — 2010
Bachelor of Science, Communication & Education
Wayne State University
nfrastructure November 2013 - Present
Wellspring PMC March 2006 - Present
Carousel Industries January 2012 - November 2013
Siemens Enterprise Communications January 2002 - March 2006
Siemens Enterprise Communications May 1997 - January 2002
Frontier Communications December 1986 - May 1997
IBM May 1984 - December 1986
ROLM August 1983 - May 1984
Skills
Integration, Personnel Management, Corporate Communications, Proposal Writing, Process Flow, Project Planning, PMP, MS Project, Management, Project Management, Process Improvement, Telecommunications, Cloud Computing, Business Process, Analysis, Cross-functional Team..., Vendor Management, Program Management, Product Management, Leadership, VoIP, Team Leadership, Call Centers, Unified Communications, Outsourcing, Budgets, Networking, Troubleshooting, Data Center, Wireless, Managed Services, Professional Services, Telephony, CRM, Enterprise Software, Cisco Technologies, Training, Consulting, Service Delivery, Customer Service, PMO, Project Portfolio..., Databases, System Deployment, Software Project..., Testing, Team Building, Pre-sales, Resource Management, Microsoft Project
Education
State University of New York Empire State College 2000 — 2002
Telecommunications Management
Hudson Valley Community College 1980 — 1983
Civil Engineering
DeVry University 1979 — 1980
Electronic Engineering
McGuireWoods LLP January 2015 - Present
Acproducts Inc September 2013 - July 2014
Fiesta Restaurant Group, Inc. June 2013 - July 2013
CompuCom November 2012 - April 2013
Prime Mortgage Lending, Inc. July 2012 - September 2012
Frontier Communications December 2011 - May 2012
Delta Air Lines June 2011 - November 2011
Skills
Computer Hardware, Active Directory, SCCM, Microsoft Exchange, Microsoft Office, Mac OS, iPhone Support, Android, iPad, AS400 system, Cisco VPN, Fortinet, Dell Workstations, Laser Printers, Printer Drivers, DSL, Office 365, Windows 7, Windows Server, Citrix, Remote Troubleshooting, Windows Remote Desktop, Maas360, Salesforce.com, Lotus Notes, Lync Server 2010, Network Administration, Active Directory..., Software Installation, Hardware Support, Hardware Installation, IT Hardware Support, HP Server Hardware, Internet Explorer, McAfee Antivirus, Antivirus, RightFax, Fax over IP, VPN, VMware Workstation, Help Desk Support, Desktop Deployment, Desktop Application..., Desktop Administration, Google Docs, System Center Suite, Troubleshooting, IT Solutions, IT Management, Networking
Education
My Computer Careers 2015 — 2016
DeVry University 2006 — 2009
Associate's Degree
American Bureau of Shipping 2012 - 2015
AES Corporation February 2010 - January 2012
Kforce 2012 - 2012
Michael Page International March 2008 - May 2009
Frontier Communications November 2005 - July 2007
KLM Cargo 1998 - 2003
Skills
Bilingual-Spanish, SAP, Excel, Microsoft Excel, Accounting, Accounts Payable, Financial Reporting, Accounts Receivable, Financial Analysis, Finance, Budgets, Financial Accounting, Forecasting, Management, Sarbanes-Oxley Act
Education
Pace University-Pleasantville/Briarcliff Campus 1992 — 1994
BBA, Corporate Accounting
Dutchess Community College 1989 — 1991
Associate’s Degree, Business Administration
Frontier Communications October 2014 - Present
Frontier Communications August 2014 - October 2014
Frontier Communications June 2013 - August 2014
Volusia County Schools August 2011 - June 2013
Skills
Leadership, Management, Customer Service, Training Facilitation, Quality Assurance, Net Promoter Score, Needs Assessment, Training Program..., New Hire Training, Large Group Facilitation, Project Management, Performance Management, Process Improvement, QuickBooks, Sales, Coaching, Telecommunications, Contact Center..., Social Media, Employee Training, Technical Support, Team Leadership, Call Centers, Training, Team Building
Education
Daytona State College
Education
Toastmasters International March 2015 - Present
Sterling Heights Rotary Club July 2014 - Present
Frontier Communications Business Reseller December 2013 - Present
Dell November 2012 - Present
Nerds on Site October 2012 - Present
Member Richmond Chamber of Commerce October 2012 - Present
March of Dimes March 2012 - Present
Lupus Foundation of America, Inc. January 1991 - Present
St. Clair County Community College August 2009 - April 2015
Frontier Communications July 2014 - January 2015
Skills
Networking, Windows Server, Troubleshooting, Servers, Windows 7, Firewalls, Network Administration, Network Security, Hardware, Linux, Windows, Disaster Recovery, Computer Hardware, Operating Systems, Network Design, Software Installation, Information Technology, System Administration, Training, Technical Support, Active Directory, Computer Maintenance, Wireless Networking, Network Architecture, Virtualization, Internet Troubleshooting, Information Security..., Mobile Applications, Cloud Computing, Microsoft Technologies, IT Management, TCP/IP, Cisco Technologies, Routers, Access, VMware, Laptops, Computer Repair, Software Documentation, System Deployment, OS X, Android, Help Desk Support, SQL, Ubuntu, XP, Cabling, Time Management, Microsoft Office 2007, Computer Proficiency
Education
Eastern Michigan University 2014 — 2016
Bachelor of Technology (BTech), Computer and Information Systems Security/Information Assurance
St. Clair County Community College 2014 — 2016
Batchelor's of cyber security, Computer security
St. Clair County Community College 2009 — 2013
Associate's degree, Computer Science
Macomb Community College 1987 — 1989
None credit, Tool and Die Technology/Technician
Princeton International School of Math and Science August 2015 - Present
Eckerd College February 2013 - Present
Eckerd College February 2013 - May 2015
Frontier Communications June 2014 - August 2014
7th Lake House June 2012 - August 2012
West Irondequoit Central School District September 2009 - June 2012
Monroe County Public Library August 2010 - January 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Social Media, Teamwork, Public Speaking, Java, English, Outlook, Data Analysis, Programming, Windows, Access, Troubleshooting, Databases, Team Leadership, Computer Hardware
Education
Eckerd College 2012 — 2015
Computer Science, Computer Systems Networking and Telecommunications
Irondequoit High School 2007 — 2012
Nine-F Consulting September 2014 - Present
Comcast Business October 2013 - May 2014
Lumos Networks April 2009 - August 2013
Beckley Rotary Club 2012 - 2013
Frontier Communications September 2007 - April 2009
Cisco Systems April 2000 - September 2002
Sprint April 1999 - April 2000
Sprint June 1997 - April 1999
Sprint March 1993 - June 1997
Skills
Optical Fiber, Frame Relay, ATM networks, MPLS, Sales, Customer-focused Service, SFDC, Account Management, Customer Product..., Network Deployment, Vendor Management..., Contract Negotiation, User Documentation, Network Test &..., Acceptance Testing, Metro Ethernet, VoIP, Networking, Testing, Direct Sales, SDH, Vendor Management, Ethernet, Wireless, Telecommunications, Managed Services, Network Design, Unified Communications, B2B, Selling, Solution Selling, IP, SIP, Broadband, Salesforce.com, Internet Services, Sales Process, SIP Trunking, WAN, Fiber Optics, Carrier Ethernet, TDM, DWDM, Public Speaking, DSL, Channel Partners, Cisco Technologies, Data Center, LAN-WAN, Network Engineering
Education
De Anza College 1999 — 2001
Communications
Woodrow Wilson High School
Frontier Communications May 2010 - Present
United Information Technology July 2008 - May 2010
Verizon February 2004 - June 2008
Verizon November 1999 - March 2004
GTE South June 1998 - November 1999
Skills
Project Management, Instructional Design, Instructor/Facilitator, Requirements Analysis, E-Learning, Performance Management, Telecommunications, Customer Service, Claims Resolution, Collections, Web Design, Management, Wireless, VoIP, Troubleshooting, Microsoft Excel, Time Management, Sales Operations, Outlook, Program Management, Access, Vendor Management, Process Improvement, System Administration, Analysis, Change Management, Telephony, Team Building, Project Planning, Microsoft Word, Broadband, Integration, Business Analysis, Cross-functional Team...
Education
Durham Technical Community College 2009 — 2015
Web Technology/Computer Information Technology, 4.0 GPA
Striata June 2015 - Present
Striata January 2013 - Present
Striata November 2011 - December 2012
Frontier Communications November 2008 - November 2011
Acteon Networks of Florida August 2005 - August 2008
Tel-Tron Technologies Corporation February 2002 - August 2005
Skills
Planning, Customer Satisfaction, Project Management, Training, Requirements Analysis, Quality Assurance, Webinars, Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Microsoft Project, Salesforce.com, TigerPaw, Technical Product..., Email Newsletter Design, Focus Groups, eBilling, Team Leadership, Business Analysis, Process Improvement, Team Building, Management, Account Management, Telecommunications, Cross-functional Team...
Education
Daytona State College
Seminole State College of Florida
Info-Matrix Corporation September 2014 - Present
Mindteck Inc. October 2012 - September 2014
Pennsylvania Department of Education April 2010 - November 2013
Mindteck Inc. April 2010 - September 2012
Mindteck Inc. February 2008 - September 2012
Frontier Communications June 2009 - April 2010
Tata Consultancy Services August 2003 - February 2009
Tata Consultancy Services August 2001 - February 2009
Kaplan EduNeering February 2008 - July 2008
Skills
TOGAF, Enterprise Architecture, Solution Architecture, Application Architecture, Architectures, Architecture, Software Design, Software Project..., Project Management, Project Delivery, Agile Methodologies, User Interface Design, Design Patterns, .NET, Microsoft SQL Server, SDLC, XML, ASP.NET, SharePoint, Requirements Analysis, Databases, C#, SOA, jQuery, Kendo, Requirements Gathering, Integration, IIS, Web Services, Database Design, Testing, CSS, JSON, WCF, Business Analysis, Consulting, Pre-sales, Software Development, SQL, Enterprise Software, Management
Education
Maharshi Dayanand University 1998 — 2001
MCA, Computers
Delhi University 1995 — 1998
Bachelors, Electronics
DAV Public School 1980 — 1995
High School, Biology
Frontier Communications May 2013 - Present
Sabre Holdings May 2012 - April 2013
jcpenney April 2010 - May 2012
AT&T Mobility November 2008 - March 2010
EDS Group October 2000 - October 2008
Alliance Data January 1999 - September 2000
Transamerica January 1998 - December 1998
AT&T August 1993 - December 1997
L&T Infotech January 1992 - July 1993
Skills
Data Warehouse..., Data Models, Data Quality, Master Data Management, Business Intelligence, Enterprise Architecture, Software Development, Software Project..., J2EE Architecture, Data Warehousing, Data Integration, Data Modeling, Informatica, Teradata, ETL
Education
IIT Bombay 1990 — 1992
Master of Technology (M.Tech.), Comnputer Science
Devi Ahilya Vishwavidyalaya 1985 — 1990
Bachelor of Engineering (B.E.), Telecommunications Engineering
Frontier Communications March 1993 - June 2012
Skills
Keyboard skills,, Basic Medical..., Customer Service, Analytics, 10 Key, Microsoft Office, Negotiation, Organization, PowerPoint, Proofreading, Typing, Microsoft Word, Windows, Writing
Education
Edmonds Community College 2013 — 2013
Medical Administrative Assistant Certificate, Medical Reception/Receptionist, 4.0
Frontier Communications November 2012 - Present
UIEvolution July 2012 - October 2012
Live Area Labs November 2011 - February 2012
AT&T January 2011 - November 2011
Microsoft August 2008 - August 2009
Microsoft March 2007 - March 2008
Net-Centric September 2006 - March 2007
Mariner's Haven March 2006 - September 2006
Constraints Management Group December 2004 - March 2006
Microsoft December 2003 - December 2004
Skills
Software Development, Linux, C#, JavaScript, Perl, .NET, PHP, C++, Performance Tuning, Testing, Java, TCP/IP, jQuery, CSS, XUI, LESS, MVC, AngularJS
Education
University of Washington 2001 — 2007
BS, Computer Software Systems
Edmonds Community College 1995 — 2001
AA, Computer Software
Sound Maintenance Services May 2015 - Present
Sound Maintenance Services May 2015 - Present
National Maintenance Contractors December 2011 - September 2014
Frontier Communications June 2009 - April 2011
Snohomish School District December 2008 - January 2009
Everett Silvertips Hockey Club January 2008 - April 2008
Fossilworks Inc. June 2007 - August 2007
Designer's Furniture Warehouse August 2004 - January 2005
Skills
Microsoft Office, Marketing, Photoshop, Interpersonal..., Sports Management, Sports Marketing, Sports, Event Planning, Sponsorship, Facebook, Event Management, Social Media, Ticket Sales, Customer Service, Public Relations
Education
Washington State University 2006 — 2008
Bachelor of Arts, Sport Management
Edmonds Community College 2003 — 2005
Associate of Arts, Arts and Sciences
Frontier Communications January 2011 - Present
Frontier 2010 - 2013
TDS Metrocom March 2005 - February 2011
US Cellular 2000 - March 2005
Ameritech Cellular 1993 - 1998
Sherwin Williams 1992 - 1994
Skills
Direct Sales, Sales Management, Managed Services, Telecommunications, Solution Selling, Management, B2B, Channel, New Business Development, Account Management, Product Management, Sales Operations, Leadership, Sales Process, Cold Calling, Sales, Business Development, Salesforce.com, Product Marketing, Strategic Partnerships, Selling, Lead Generation, Marketing Management, Marketing Strategy, VoIP, Wireless, Channel Partners, Cloud Computing, Unified Communications, Call Centers, Telephony, Customer Retention, Team Leadership, MPLS, IP
Education
Eastern Illinois University 1990 — 1992
B.A., Economics
Eastern Illinois University 1990 — 1992
Bachelor's degree, Economics
Sprint January 2013 - Present
Sprint March 2000 - December 2012
Frontier Communications June 1998 - February 2000
Skills
Customer Satisfaction, Telecommunications, Wireless, Customer Service, Microsoft Office, Excel, Team Building, Word, Billing, Problem Solving, PowerPoint, Account Management, Invoicing, Salesforce.com, Management, Direct Sales, Microsoft Excel, Call Centers, Microsoft Word
Education
Eastern Connecticut State University 1994 — 1998
Knopf February 2014 - Present
YASH Technologies November 2011 - August 2013
Underwriters Laboratories March 2008 - March 2011
Frontier Communications August 2005 - March 2008
Simmons Company March 2000 - February 2005
Skills
Key Account Management, Business Development, UL Certification, Sales Presentations, IEC, IT Management, Solution Selling, Complete Sales Cycle, Cross-functional Team..., Contract Negotiation, Competitive Analysis, Business Planning, New Business Development, Sales, Sales Management, UL, B2B, CRM, Leadership, Sales Process, Telecommunications, Sales Operations, National Account..., Cold Calling Experience, Management, Cold Calling, Customer Retention, Product Development, Customer Satisfaction, Networking, Account Management, Selling, Project Management, Enterprise Software, Data Center, Consulting, Direct Sales, SaaS, Lead Generation, Channel Partners, Coaching, Training, Strategic Planning, Team Building
Education
DeSales University 1982 — 1987
Bachelor of Arts (BA), Political Science and Government
DeSales University
Frontier Communications July 2014 - Present
Frontier Communications August 2013 - June 2014
Frontier Communications May 2012 - July 2013
Paper Magic Group September 2008 - March 2012
Hallmark Cards, Inc April 2006 - June 2008
Image Arts / Hallmark Cards 2000 - 2006
Hallmark Cards 1997 - 2000
The Family Conservancy 1994 - 2000
Hallmark Cards 1994 - 1997
Hallmark Cards 1992 - 1994
Skills
Licensing, Product Development, Strategic Planning, Sales Management, P&L Management, Contract Negotiations, Marketing Strategy, Marketing Communications
Education
Drake University
Bachelor of Science, Business Administration
Pepperdine University, The George L. Graziadio School of Business and Management
MBA, General Management
Frontier Communications September 2014 - Present
Comcast Cable January 2008 - September 2014
Comcast January 2008 - January 2009
CompUSA December 2005 - January 2008
FedExKinko's June 2004 - December 2005
DesignateStaples Inc January 2000 - January 2004
Skills
Sales, Customer Retention, Telecommunications, Customer Satisfaction, Marketing, Management, Direct Sales, Retail, Call Centers, Customer Service, Project Management, Training, Account Management, Customer Experience, Sales Operations, Leadership, Team Building, Team Leadership, Sales Management
Education
Eastern Washington University 1996 — 2000
Bachelor of Arts, Photography
Ridgefield High School 1992 — 1996
Diploma, General Studies
Frontier Communications October 2014 - Present
Quinnatissett Country Club October 2014 - Present
CorePlus Federal Credit Union 2012 - Present
CorePlus Federal Credit Union 2012 - Present
American Red Cross 1997 - Present
Benevolent and Protective Order of Elks, #574 April 2012 - April 2015
AT&T January 1987 - October 2014
Skills
Project Planning, Process Improvement, Training, Leadership, Customer Service, Customer Satisfaction, Telecommunications, Account Management, Project Management, Team Building, Forecasting, Contract Negotiation, Strategic Planning, Microsoft Office, Negotiation, Analysis, Emergency Management, Sales, Microsoft Excel, Performance Management, New Business Development, Coaching, Change Management, Employee Relations, Financial Analysis, Team Leadership, Troubleshooting, Supervisory Skills, PowerPoint, Business Analysis, Public Speaking, Microsoft Word, Program Management, Contract Management, Operations Management, Leadership Development, Six Sigma Green Belt, SpeedReading People, Safety Management..., OSHA Trainer
Education
Eastern Connecticut State University 1985 — 1988
Quinebaug Valley Community College
Associate's degree in progress, Business Administration and Management, General
Marianapolis
Blue Buffalo Co October 2013 - Present
PVH (formerly Warnaco inc.) November 2009 - October 2013
Protiviti May 2008 - December 2008
Frontier Communications November 2006 - April 2008
PTK Consulting January 2006 - July 2006
Geriatric Psychiatry Associates January 1996 - January 2002
PTK Consulting January 1994 - January 1996
Arthur Andersen January 1990 - September 1994
Arthur Andersen May 1984 - May 1990
Skills
SOX, Internal Controls, Internal Audit, Enterprise Risk..., Auditing, Risk, Compliance Audits, CISA, Consumer Products, Financial Reporting, Audit, Accounting, Risk Assessment, SAS70, Compliance, Process Improvement, Business Process..., Management, Financial Risk, Financial Analysis, IT Audit, Risk Management, US GAAP, Sarbanes-Oxley, Sarbanes-Oxley Act
Education
DePaul University 1979 — 1982
Bachelor of Science, Accounting; Business
Learning Care Group February 2009 - Present
ACN Inc. 1999 - 2008
ACN Communications 1999 - 2008
Winstar Communications 1996 - 1999
Frontier Communications 1984 - 1996
Skills
General Ledger, PeopleSoft, Forecasting, Financial Reporting, Financial Analysis, Accounts Receivable, Accounting, Finance, Sarbanes-Oxley Act, Budgets, Auditing, Account Reconciliation, Financial Accounting, Accounts Payable, Cash Management, Customer Service, Process Improvement, Internal Controls
Education
Schoolcraft College 2006 — 2006
Accounting
Davenport University
Everspring Inc. May 2014 - Present
Chamberlain College of Nursing December 2008 - May 2014
U.S. Bank April 2004 - February 2008
Wisconsin Early Autism Project 2004 - 2005
Employee Benefits Corporation 2001 - 2003
Express Personnel Services 2000 - 2001
Cellcom 1999 - 2001
Frontier Communications 1998 - 1999
Skills
Team Leadership, Call Center, Workforce Management, Customer Experience, Credit Cards, Customer Satisfaction, Retail Banking, Supervisory Skills, Back Office, Salesforce.com, Recruiting, Telephone Interviewing, Motivational..., Banking, Sales, Relationship..., Coaching, Mentoring, Team-spirited, Consultative Approach, Retention Approaches, Customer Service, Customer Retention, Resume Writing
Education
DeVry University 2012 — 2015
Technical Management
Primary
Comcast Corporation January 2011 - Present
Comcast January 2009 - January 2011
IHS August 2008 - October 2008
Frontier Communications January 2008 - June 2008
Level 3 Communications July 2007 - January 2008
Comcast May 2002 - June 2007
US West/Qwest February 1975 - June 2001
Skills
Integration, Data Analysis, Data Warehousing, Systems Engineering, Requirements Analysis, Business Analysis, Business Process..., SDLC, Agile Methodologies, Scrum, User Stories, Software Documentation, Telecommunications, VOD, Billing Systems, Microsoft Word, Microsoft Excel, Systems Analysis, Project Management, Business Process, IP Billing, Rally, Transaction Billing, Management, Vendor Management
Education
University of Phoenix 2001 — 2003
MBS, CIS
Drake University 1994 — 1998
BS, Business Marketing
Scott Community College
6 quarters of programming languages, Computer Programming
Frontier Communications June 2009 - February 2015
Hitachi Capital America July 2008 - January 2009
Deloitte & Touche September 2005 - March 2008
Skills
Financial Reporting, Sarbanes-Oxley Act, General Ledger, Accounting, Auditing, Financial Analysis, Internal Controls, Financial Statements, US GAAP, GAAP, Sarbanes-Oxley, Variance Analysis, Revenue Recognition, Consolidation, Management, Financial Accounting, SEC filings
Education
Eastern Connecticut State University 2001 — 2004
BS, Accounting/Economics
Sprint April 2013 - Present
Frontier Communications December 2011 - November 2012
ETCC October 2011 - November 2011
Securus Technologies April 2011 - June 2011
Hackfeld Enterprise, Inc. September 2010 - October 2010
Capital One September 2008 - March 2009
DIRECTV March 2008 - August 2008
Dish Network May 2007 - January 2008
The Progress Index July 2004 - December 2006
Target Stores, Inc August 2003 - July 2004
Skills
Troubleshooting, Customer Service, Excel, Mac, Advertising, Retail, Outlook, Access, Customer Satisfaction, Microsoft Office, Call Center, Documentation, Customer Relations, Problem Solving, Windows, SQL, Operating Systems, Business Analysis, Inventory Management, Administration, Analysis, CSS, Active Directory, Security, Testing, PowerPoint, Word, Budgeting, Integration, Programming, Process Improvement, Data Analysis, Computer Hardware, Cisco, Quality Assurance, Desktop Support, Training, Call Centers, Technical Support, Software Documentation
Education
ECPI University 2003 — 2005
Associate, IT/Networking & Security Management
Frontier Communications February 2011 - Present
Altria Corporate Services, Inc. 1989 - 2008
Altria Corporate Services, Inc. January 1989 - January 1997
MOBIL OIL CORPORATION June 1989 - November 1989
Kraft Foods May 1985 - June 1989
FRANK B. HALL & CO. July 1977 - May 1985
Skills
Benefits Administration, Employee Benefits, Leadership, Pensions, ERISA, Defined Benefit, Management, Outsourcing, Retirement, Defined Contribution, Deferred Compensation, Strategy, Employee Engagement, Performance Management, Insurance, Pension Administration, HRIS
Education
Davidson College
BS, Mathematics
Frontier Communications December 2014 - Present
VanDeCarr Law Group, LLC January 2005 - Present
NYS Senate, Majority Conference November 2011 - November 2014
K.T. Hannan Public Affairs, Inc. January 2003 - October 2011
Hodgson Russ LLP November 1999 - March 2001
MVP Health Plan March 1998 - October 1999
Education
DePaul University College of Law 1993 — 1996
J.D.
DePaul University - Charles H. Kellstadt Graduate School of Business 1993 — 1996
M.B.A., Finance
Georgetown University 1989 — 1993
B.S., Finance
Frontier Communications January 2014 - Present
Frontier Communications August 2012 - January 2014
Cognizant Technology Solutions December 2003 - January 2014
Dun & Bradstreet June 2008 - August 2012
Sterling Commerce an AT&T company 2006 - 2010
Frontier Communications 2006 - 2008
Colayer November 2002 - November 2003
Kenati Technologies 2003 - 2003
Colayer Web Conversations 2003 - 2003
Metalayer Software Pvt Ltd 2002 - 2003
Skills
Comergent eBusiness..., Java, Sun Certified Java..., JavaScript, Oracle, Project Planning, Project Implementation, Project Coordination, Project Delivery, Solution Architecture, Customer Relations, CRM software, Requirements Gathering, Requirements Analysis, Project Management, CRM, Business Analysis, User Acceptance Testing, SDLC, Software Project..., Quality Assurance, Global Delivery, Pre-sales, Enterprise Architecture, Business Intelligence, PMP, Resource Management, Agile Methodologies, Data Warehousing, PL/SQL, Agile Project Management, Java Enterprise Edition, Business Process, Quality Center, Integration, IT Strategy, IBM Sterling Commerce..., IBM Sterling Commerce..., ExtJS, HTML, XML, XSLT, Web Services, SOA
Education
CDAC Nashik 2001 — 2001
Diploma in Advanced Computing, Information Technology
Doctor Babasaheb Ambedkar Marathwada University 1995 — 1999
BE, Mechanical
Government College of Engineering, Aurangabad 1995 — 1999
BE, Mechanical
Calance August 2012 - Present
Verizon 2012 - 2013
Frontier Communications July 2010 - December 2012
Unemployed seeking opportunity February 2012 - July 2012
Verizon May 2008 - December 2008
Verizon May 2001 - November 2003
GTE 1996 - 2001
Skills
Operations Management, Telecommunications, Managed Services, Call Center, Vendor Management, Telephony, Fiber Optics, Optical Fiber, Procurement, EDI, Contract Management, Strategic Planning, Supply Chain Management, Logistics Management, system support, Telecom BSS, ERP, VoIP, Program Management
Education
Eastern Kentucky University 1973 — 1977
did not graduate, Business/Marketing
Frontier Communications December 2009 - Present
Frontier Communications January 2007 - January 2012
Commonwealth Telephone Enterprises May 2006 - December 2007
CTE, Inc. May 2001 - May 2006
Commonwealth Telephone Company August 1999 - May 2001
Skills
Financial Analysis, Customer Service, Budgeting, Performance Management, Team Building, Contract Management, Negotiation, Microsoft Office, Contract Negotiations, Excel, Travel Management, Payroll, Cell Phone..., Budgets, Contract Negotiation, Process Improvement, Customer Satisfaction, Account Management, Telecommunications, Microsoft Excel, Operations Management, Management, Training, Team Leadership, Employee Relations, Vendor Management
Education
Wilkes University 1989 — 1995
MBA, Business
Wilkes University 1975 — 1977
BA, Education
East Stroudsburg University of Pennsylvania 1973 — 1975
BS, Education
Level 3 Communications 2011 - Present
Globalcrossing 2004 - Present
Frontier Communications 1996 - 1998
Skills
Telecommunications, Software Development, Vendor Management, Integration, Computer Network..., VoIP, Cloud Computing, MPLS, Product Management, IP, Managed Services, Ethernet, Program Management, SaaS, IP VPN, Management, PMP, Data Center, Switches, Unified Communications, Co-location
Education
Davenport University 1993 — 1996
Business, Management, Marketing, and Related Support Services
Frontier Communications June 2014 - Present
MBI Direct Mail June 2013 - June 2014
MBI Direct Mail June 2013 - June 2014
MBI June 2013 - June 2014
DME March 2013 - June 2013
Midlantic Marketing April 2002 - March 2013
Midlantic Marketing Solutions April 2002 - March 2013
Midlantic Marketing Solutions 2002 - March 2013
Midlantic Marketing April 2007 - February 2009
DME January 1998 - January 2002
Skills
Online Advertising, Marketing, Direct Mail, Human Resources, Integrated Marketing, Access, Marketing Communications, Purchasing, Microsoft Excel, Marketing Strategy, Advertising, Telecommunications, Databases, Adobe Creative Suite, Graphic Design, Customer Service, Email Marketing, Microsoft Word, Direct Marketing, Microsoft Office, Program Management, Account Management, Web Design, Social Media Marketing, Customer Acquisition, Sales, Multi-channel Marketing, Online Marketing, Lead Generation, New Business Development, Brand Development, CRM, Budgets, B2B, Analytics, B2B Marketing, Public Relations, Networking, InDesign, Variable Data Printing
Education
Southeastern College 1987 — 1989
Biblical Studies, Biblical Studies
Southeastern University 1987 — 1989
103 hours, Pre-Seminary
Daytona Beach Community College 1982 — 1984
60 accredited hours toward BA, Communications
Finley Engineering Company, Inc. June 2014 - Present
Finley Engineering December 2010 - Present
Frontier Communications February 2001 - December 2010
PTI Communications May 1994 - August 1999
PTI Communications March 1991 - May 1994
Skills
Telecommunications, DSL, Network Administration, Microwave, Ethernet Transport, Ethernet, Wireless, Network Design, Broadband, IP, Telecommunications..., Switches, Cisco Technologies, Managed Services, Networking, Transmission, Fiber Optics, Project Management, VoIP, MPLS, Optical Fiber, Telephony, Program Management, Project Planning, T1, Routers, Network Engineering, LAN-WAN, DWDM, WAN, IPTV, Computer Network..., ATM networks, FTTx, Cabling, SIP
Education
Eastern Washington University 1983 — 1987
Mathematics
JPMorgan Chase Customer Service SpecialistJP MORGAN CHASE2013 - Present
Frontier Communications 2007 - 2008
DME 2006 - 2007
Atty. Gayle Graziano August 2003 - January 2005
Education
Daytona State College 1980 — 1983
B.S., Business Management
Frontier Communications September 2013 - Present
Comcast Cable December 2008 - January 2013
Strategic Technologies July 2007 - August 2008
General Dynamics Information Technology December 2004 - April 2007
U.S. Army Corps of Engineers April 2003 - December 2006
Skills
Management, Call Centers, Telecommunications, RF Engineering, VoIP, Troubleshooting, Telephony, Cabling, Broadband, Computer Network..., Fiber Optics, Wireless
Education
Del Mar College 1992 — 1993
N/A, Criminal Justice
DTE Energy March 2000 - Present
Edison America January 2000 - May 2000
J. Walter Thompson USA, Inc December 1998 - December 1999
Frontier Communications October 1988 - September 1998
Thompson Recruitment Advertising March 1984 - October 1988
Skills
Forecasting, SAP, Demand Response, Power Trading, Strategic Planning, NERC, AMI, Strategy, Demand-side Management, Energy Markets, SAP BW, Business Analysis, Budgets
Education
Macomb County Community College 1970 — 1971
Eastern Michigan University 1968 — 1970
General Motors March 2013 - Present
Ind. Consultant - Polo Ralph Lauren October 2012 - January 2013
Frontier Communications July 2010 - October 2012
Verizon January 2009 - July 2010
Verizon February 2006 - January 2009
Verizon October 2003 - February 2008
Verizon November 2000 - October 2003
GTE August 1998 - October 2000
US Navy June 1988 - August 1998
Skills
Hands-on Problem Solver, Strategic Thinking, Business Analysis, Systems Analysis, Program Management, Analytics, Risk Management, Technical Presentations, People Development, Action Oriented, Leadership Development, Telecommunications, Computer Network..., Employee Management, Negotiation, IP, Coaching, Vendor Management, Data Center, Start-ups, Managed Services, Troubleshooting, Process Improvement, Network Engineering, Project Management, Business Intelligence, Program Evaluation, WAN, Teaching, Instructional Design, Change Control, Interview Skills, New Hires, Research, Network Performance..., Network Management..., Organizational..., Long Range Planning, Timely Decision Making, Self-driven, Organization &..., Observational, Telephony, Networking, TCP/IP, Integration, PMP
Education
SMU 2012 — 2012
Cox Executive Education
Center for Creative Leadership 2004 — 2004
Certification
Keller Graduate School of Management of DeVry University 2001 — 2003
MBA
DeVry University 1999 — 2000
BS - Technical management
Olympic College 1993 — 1997
AAS
Olympic College 1993 — 1997
ATA
PM Study
Scrum Study
Frontier Communications July 2010 - Present
2012 Republican National Convention August 2012 - August 2012
Verizon Communications August 2000 - June 2010
GTE June 1998 - August 2000
CTIA 1995 - 1998
Skills
Media Relations, Public Affairs, Communication Training, Internal Communications, Strategic Communications, Corporate Communications, Crisis Communications, Messaging, Public Relations, Telecommunications, Marketing Communications, Social Media, Reputation Management, Cross-functional Team..., Press Releases, Vendor Management, Integrated Marketing, Strategic Planning, Strategic Partnerships, Project Management, Strategy, Thought Leadership, Communications Planning
Education
Eastern Kentucky University 1989 — 1993
Bachelor of Science (BSc)
Frontier Communications September 2015 - Present
Frontier Communications July 2010 - Present
Verizon November 1997 - July 2010
Skills
Telecommunications, Vendor Management, DS3, Computer Network..., Wireless, Telephony, Process Improvement, Cross-functional Team..., Customer Experience, DSL, Call Center, Broadband, VoIP, T1, Program Management, MPLS, Outsourcing, Troubleshooting, Call Centers, Managed Services, Management, Integration, Cisco Technologies, Customer Satisfaction, Contract Management, Technical Support, Contract Negotiation, Operations Management, Technical Leadership, IP, Fiber Optics, Unified Communications, Ethernet, Optical Fiber, Avaya, WAN, Network Engineering, Provisioning
Education
ECPI College of Technology 1996 — 1997
Computer Systems Networking and Telecommunications
TPG TeleManagement October 2010 - Present
Frontier Communications July 2010 - October 2010
Verizon March 2006 - July 2010
MCI October 1990 - March 2006
Skills
Data Warehousing, Call Center, Organizational..., Customer Retention, SharePoint, Technology Management, Vendor Management, Process Improvement, Telecommunications, Cross-functional Team..., Project Management, Business Process..., IT Management, Call Centers, Training, Leadership, CRM, Business Strategy, Program Management, MS Project, Management, Sales, Competitive Analysis, Outsourcing, Performance Management, Change Management, Customer Experience, Strategy, Operations Management, Team Leadership, Executive Management, Business Analysis, Customer Satisfaction, Team Building, Coaching, Account Management, Product Management, Business Development
Education
Eastern New Mexico University 1978 — 1982
BA, Marketing, Business Management
Frontier Communications Product ManagerFrontier CommunicationsOctober 2014 - November 2014
NC Teach Teacher training program 2011 - 2012
Verizon 2004 - 2010
Verizon 2002 - 2004
GTE 1986 - 2004
Verizon 1986 - 2002
Skills
Product Management, Price Optimization, Market Research, Forecasting, Product Introduction, Financial Analysis, Problem Solving, Data Base Management, Customer Satisfaction, Program Management, Product Development, Team Leadership, DBMS, Vendor Management, Pricing, Telecommunications, Marketing, Management, Leadership, Business Analysis, Project Management, Mergers & Acquisitions, Competitive Analysis, Cross-functional Team..., RFP
Education
Duke University - The Fuqua School of Business
MBA
University of Maine
BA, Anthropology
University of Virginia
MA, Anthropology
Frontier Communications Service ManagerFrontier CommunicationsJanuary 2009 - Present
Skills
Customer Service, Call Centers, Telecommunications, Unified Communications, Managed Services, Wireless, Vendor Management, VoIP, Process Improvement, Solution Selling, Telephony
Education
DePaul University
Mother of Sorrows High School in Blue Island, IL
Professional Development & Management T Senior ConsultantHPA Consulting Group2004 - 2009
Orange County E-911 Center 1996 - 2004
Frontier Communications 1968 - 1995
Skills
Management Consulting, Leadership, Organizational..., Business Strategy, Change Management, Nonprofits, Strategy, Coaching, Executive Coaching, Telecommunications, Management, Call Centers, Human Resources, CRM, Customer Service
Education
Dominican College of Blauvelt
Bachelor of Business Administration (B.B.A.)
Mercy College
Master of Business Administration, Human Resources Management and Labor Relations
Frontier Communications January 2006 - May 2014
Qwest [CenturyLink] January 1990 - January 2006
Skills
Telecommunications, Customer Service, Business Development, Operations Management, Marketing Strategy, Leadership, Program Management, Strategic Planning, Management, Ethernet, Salesforce.com, Team Building, Customer Satisfaction, Team Leadership, Vendor Management, Cross-functional Team...
Education
Eastern Washington University 2002 — 2004
Spokane Community College 1998 — 2002
AA
San Pedro High
Atlas Oil Company March 2008 - March 2012
DTE Energy February 2007 - October 2007
Lafarge January 2000 - July 2006
Lafarge Cement December 1997 - July 2006
Frontier Communications 1995 - 1997
Skills
Accounting, Tax, Financial Reporting, Property Tax, Sarbanes-Oxley Act, Financial Accounting, Tax Accounting, Auditing, Corporate Tax, Internal Controls, Sales & Use Tax, PeopleSoft, Financial Analysis, GAAP, General Ledger
Education
Davenport University
BBA, Accounting
Frontier Communications August 2014 - Present
WJ Global September 2012 - August 2014
Hotwire Communications LLC June 2012 - September 2012
Connexion Technologies July 2007 - June 2012
Verizon April 2004 - July 2007
Verizon January 2003 - April 2004
Verizon August 2000 - January 2003
GTE South October 1998 - August 2000
Skills
Customer Service, Time Management, Team Leadership, Telecommunications, Troubleshooting, Software Documentation, Microsoft Office, Customer Satisfaction, Microsoft Excel, Process Improvement, Operations Management, Route Planning, Supervisory Skills, Quality Assurance, Team Building, Process Scheduler, Training, Fiber Optics, Outlook, Microsoft Word, System Administration, Organizing, Excel, Scheduling, Employee Training, Training & Development, Documentation, Word, AutoCAD, Construction Drawings, Materials Management, Contractor Management, Call Centers, Leadership, Management, Vendor Management, Cabling
Education
DurhamTechnical Community College 1993 — 1995
ECPI College of Technology 1987 — 1987
Certification, Office Technology
Frontier Communications October 2010 - Present
Enterprise Rent-A-Car August 2008 - October 2010
Skills
Consultative Selling, Cold Calling, Account Management, Sales Presentations, Direct Sales, Salesforce.com, Customer Retention, B2B, Solution Selling, Sales Process, Customer Satisfaction, Relationship Development, Market Penetration, Telecommunications, VoIP, Managed Services, Unified Communications, Sales, Telephony, Wireless, Customer Service, Leadership
Education
Davis and Elkins College 2004 — 2008
BA, Marketing and Management
The Steward School 2003 — 2004
Powhatan High School 2000 — 2003
Aleris Rolled Products February 2013 - Present
Frontier Communications March 2004 - December 2012
Renaissance Environmental Services January 1999 - January 2004
Skills
Switches, T1, Sales, Security, Software Documentation, Networking, Microsoft Excel, Project Management, Direct Sales, Optical Fiber, Routers, Project Planning, Network Design, Customer Retention, Dispatching, Training, Microsoft Office, Forklift Operator, Computer Hardware
Education
DeVry University-Ohio 2008 — 2012
Associates of Applied Science, Electronics and Computers, 3.785
Olivet Nazarene University 1979 — 1980
Did not finish, Nursing
Frontier Communications September 2015 - Present
Frontier Communications October 1999 - September 2015
King County April 1999 - October 1999
City of Mountlake Terrace, WA January 1995 - April 1999
Edmonds Community College 1994 - 1999
Skills
CEH, Digital Forensics, Information Security, Computer Security, Network Security, Linux System..., Software Installation, Information Technology, Telecommunications, Computer Forensics, Networking, Security, Firewalls, Fiber Optics, CCNA, FTK, CCENT, Windows 7, Windows XP Pro, Linux Desktop, Computer Hardware, Desktop Administration, Desktop Computers, Apple, DWDM, ROADM, Law Enforcement..., Microsoft Office, Troubleshooting, T1, Network Administration, Operating Systems, Wireless Networking, Cabling, Wireless, LAN-WAN
Education
Edmonds Community College 2009 — 2013
Associate of Technical Arts Degree, Computer Information Systems - Information Security and Digital Forensics
Edmonds Community College 2012 — 2012
Certificate, Digital Forensics
Edmonds Community College 2011 — 2012
Certificate, Unix/Linux Fundamentals
Mountlake Terrace High School 1989 — 1993
High School Diploma, General Education
Abercrombie & Fitch July 2012 - Present
Frontier Communications June 2010 - July 2012
Verizon May 2003 - June 2010
Verizon Data Services 2007 - 2010
EDS Group 2004 - 2007
MCI/WORLDCOM September 1999 - May 2003
EDS June 1995 - September 1999
Education
Wright State University 1996 — 1998
Bachelor of Science, Business Administration; Management Information Systems
Earlham College
Frontier Communications 2007 - 2008
Education
Daytona Beach Community College 2008 — 2012
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Frontier Communications August 2012 - Present
AT&T January 2008 - June 2012
National Heritage Academies January 2005 - June 2007
Metron Integrated Health Systems 2007 - 2007
ALTL, Inc. 2002 - 2004
Martin Transportation Systems Inc 2000 - 2002
Acton Institute 1997 - 2000
Skills
Telecommunications, Microsoft Excel, Management, Budgets, Accounting, Access, Business Analysis, Forecasting, Microsoft Office, Analysis, Project Management, Process Improvement, Strategic Planning, Call Centers, Sales, Leadership
Education
Davenport University
Bachelor of Business Administration (BBA), Accounting
Frontier Communications July 2014 - Present
No company August 2011 - Present
Skills
Microsoft Office, Public Speaking, Teaching, Research, Nonprofits, Microsoft Word, Leadership, QuickBooks Online, Microsoft Excel, LogMeIn, Citrix
Education
Daytona State College 2011 — 2013
General Studies
Flagler Palm Coast High School 2007 — 2011
High School Diploma, General Studies
T-Mobile March 2014 - Present
Lightower Fiber Networks June 2012 - January 2014
Level 3 Communications June 2006 - January 2012
Frontier Communications July 1995 - June 2006
Skills
Telecommunications, IP, Ethernet, Fiber Optics, Troubleshooting, Wireless, T1, Optical Fiber, Telephony, MPLS, Computer Network..., Switches, Network Design, Cisco Technologies, WAN, Cabling, Routers, Managed Services, TCP/IP, Routing
Education
SUNY Orange 1979 — 1981
Liberal Arts and Sciences/Liberal Studies
DeVry University
Associate's degree, Electrical and Electronics Engineering
Frontier Communications April 2010 - Present
Unisys October 2008 - April 2010
Skills
Networking, VPN, Troubleshooting, Customer Service, Call Centers, Access, Software Documentation, Active Directory, Windows, Windows 7, Help Desk Support, Computer Hardware, Technical Support, Microsoft Office, Windows XP, Software Installation, Hardware, Customer Satisfaction, Operating Systems
Education
Daytona State College 2001 — 2007
Associate's degree, 4.0
Embry-Riddle Aeronautical University 1997 — 1999
None, Aeronautics/Aviation/Aerospace Science and Technology, General, 3.0
White's Trim Inc May 2011 - August 2015
Frontier Communications June 2009 - November 2010
Skills
Customer Service
Education
University of Central Florida 2011 — 2014
Bachelor of Business Administration (B.B.A.), Management
Daytona State College 2008 — 2011
Associate of Arts (A.A.), Business Administration and Management, General
Frontier Communications October 1984 - June 2015
Education
Durham Technical Community College
Associate of Arts and Sciences (AAS), General Office Technology