LiveOps Company
Industry: Company
DescriptionLiveops is a cloud call center company based in Scottsdale, Arizona. It was formed by the merger of Silicon Valley startup CallCast, founded in 2002 by Wendell Brown and Bill Trenchard, and competing startup Liveops, founded in 2000 by Steve Doumar and Doug Feirstein in Fort Lauderdale, Florida. Number of employees: 150 full time; plus 20,000 work-at-home agents Headquarters: Scottsdale, Arizona, United States CEO: Greg Hanover Founded: 2000 SVP: Doug DeBolt (Client, Business Dev) Founders: Maynard Webb, Wendell Brown, Doug Feirstein, Bill Trenchard, Steve Doumar
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LiveOps Employees
Metaverse Mod Squad September 2014 - Present
ZeroChaos March 2015 - May 2015
USA Contact Point 2013 - 2014
West Corporation December 2010 - October 2013
LiveOps November 2008 - September 2010
Sutherland Global Services February 2004 - July 2007
Snelling Personnel Services December 2001 - June 2004
Skills
Customer Service, Sales, Appointment Scheduling, Telemarketing, Call Centers, Customer Satisfaction, Customer Experience, Customer Retention, Team Leadership, Training, Leadership, Teamwork, Marketing, Retail, Warehousing
Education
University of Phoenix 2015 — 2019
Business Administration and Management, General
Kaplan University 2013 — 2017
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Total LIfe Changes, LLC February 2015 - Present
Arise Virtual Solutions Inc. October 2013 - Present
LaBella Baskets March 2013 - Present
ACD Direct November 2011 - Present
Motor Club of America Career Network June 2013 - December 2013
LiveOps March 2007 - July 2012
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Strategic Planning, PowerPoint, New Business Development, Social Media, Marketing, Marketing Strategy, Recruiting, Customer Satisfaction, Entrepreneurship, Networking, Salesforce.com, Small Business, Sales, Advertising
Education
University of Phoenix 2009 — 2011
Bachelor of Arts (B.A.), Communications and Technolgy
University of Phoenix 2007 — 2009
Associate of Arts and Sciences (AAS), Business Administration, Management and Operations
Boscov's Department Store July 2013 - Present
LiveOps February 2009 - April 2015
Boscov's Department Store November 2011 - June 2013
Boscov's Department Store August 2007 - October 2011
Boscov's Department Store June 1999 - July 2007
Boscov's Department Store September 1996 - May 1999
Skills
People Development, Team Leadership, Change Management, Distribution Center..., Warehousing, Operations Management, Shipping, Receiving, Logistics, Retail, Customer Service, Consultative Sales..., Sales Presentations, Microsoft Office
Education
University of Phoenix 2014 — 2016
Associate of Arts (AA), Retail Management, 4.0
The Berman Skin Institute March 2014 - Present
LiveOps December 2013 - March 2014
Nordstrom November 2013 - December 2013
USC Athletics April 2011 - September 2012
DLA Piper June 2012 - August 2012
GMP Management, Inc. June 2011 - July 2012
USC Auxiliary Services April 2011 - December 2011
USC Financial Affairs Administration June 2011 - August 2011
Bally Total Fitness June 2010 - August 2010
Skills
Networking, Human Resources, PowerPoint, Leadership, Interviews, Customer Service, Management, Research, Public Speaking, Microsoft Excel, Microsoft Office
Education
University of Southern California 2009 — 2013
Bachelor of Arts (B.A.), Human Biology and Minor in Psychology
Archbishop Mitty High School 2005 — 2009
General Education Degree
Ask.com September 2014 - July 2015
LiveOps April 2014 - September 2014
Flextronics July 2011 - April 2014
Society of Creative Anachronism 2008 - October 2011
PerkinElmer March 2002 - July 2011
perkinelmer 2002 - 2008
perkin elmer 2002 - 2008
perkin elmer 2002 - 2008
Tandem Computers 1992 - 1999
Skills
Process Improvement, Sarbanes-Oxley Act, Microsoft Excel, Hyperion Enterprise, Accounting, Software Documentation, SAP, Accounts Payable &..., Fixed Assets
Education
University of Phoenix 1994 — 2008
BSBA/BSBIS/MBA, Business
Frenship High School 1969 — 1978
LiveOps June 2014 - Present
LiveOps May 2012 - June 2014
ShoreTel June 2011 - May 2012
ShoreTel December 2008 - June 2011
ShoreTel October 2004 - December 2008
EvVolv Technologies June 2001 - October 2004
Com2001.com 1999 - 2001
Motorola SPS 1997 - 1999
Motorola Semiconductor 1997 - 1999
Skills
Cloud Computing, SaaS, Unified Communications, Solution Selling, Telecommunications, Managed Services, Go-to-market Strategy, Channel, Enterprise Software, Telephony, Team Leadership, Cisco Technologies, Motivation, Direct Sales, VoIP, Strategic Partnerships, Channel Partners, IP, Sales Management, Contact Centers, Mobile Devices, Product Management, Product Marketing, Business Development, Wireless, Pre-sales, Salesforce.com, Call Centers, Video Conferencing, SIP, SIP Trunking, Professional Services, Business Alliances, Sales, Co-location, Selling, Management, Sales Engineering, IVR, MPLS, Sales Enablement, Leadership, Sales Process, Software Industry, Lead Generation, Data Center, Partner Management
Education
University of San Diego 1994 — 1997
Bachelor in Business, Procurement Emphasis
Certona July 2015 - Present
Consultant October 2013 - Present
LiveOps July 2003 - October 2013
Electronic Retailing Association September 2010 - September 2011
Convergys Corporation 1998 - June 2003
American Transtech (AT&T) - Became Convergys Corporation 1994 - 1998
Skills
Call Center, Telemarketing, Enterprise Software, Project Management, Professional Services, Platform Integration, Program Management, Business Intelligence, Team Leadership, Management, Marketing, Direct Marketing, Strategy, New Business Development, CRM, Inbound Marketing, SaaS, Account Management, Strategic Partnerships, Multi-channel Marketing, Salesforce.com, Call center start-up, Customer Experience, Workforce Management, IVR, Customer Acquisition, Call Center Development, Spanish, Spanish-speaking, Start-ups, Customer Retention, US Hispanic Market, Customer Service, Process Improvement, Customer Satisfaction, Latin American markets, Analytics, Hispanic Market, Information Technology, Technology Integration, Customer Service..., Inbound Lead Generation, Latino, Data Analysis, Market Analysis, Operations Management, Business Development, Sales, Marketing Strategy, Microsoft Office
Education
University of Phoenix 2003 — 2007
Bachelor of Science (B.S.), Information Technology
Broward College 1996 — 1999
Associate of Science (AS), Computer Engineering & Network Engineering
La Salle Academy 1988 — 1992
High School
LiveOps December 2013 - Present
LiveOps April 2013 - December 2013
Nexant January 2011 - February 2013
Nexant May 2008 - January 2011
General Growth Properties January 2006 - January 2008
Nicoo BodyWorks Inc. September 2004 - March 2006
Glyphics Communications Inc. March 2000 - October 2004
Robert Half International June 1999 - January 2000
Teltrust Inc. February 1998 - June 1999
Teltrust Inc. February 1995 - February 1998
Skills
Financial Accounting, Financial Reporting, Financial Analysis, Corporate Finance, General Ledger, Month End Close, Capital Budgeting, Forecasting, Fixed Assets, US GAAP, Auditing, System Implementations, Customer Service, Revenue Recognition, Microsoft Excel, PowerPoint, Microsoft Word, Accounting, Microsoft Office, English, GAAP, Integration, Strategic Planning, Team Leadership, Due Diligence, Cost Accounting, Internal Controls, Accounts Payable, Managerial Finance, Financial Modeling, QuickBooks, Variance Analysis, Finance, Financial Forecasting, Payroll, Consolidation, Cash Management, FAS 52, Budgets, Analysis
Education
Westminster College
Bachelor of Science (B.S.), Accounting
University of Phoenix 2007 — 2008
Master of Business Administration (M.B.A.)
Torti-ya Restaurants August 2015 - Present
Burger King Corporation July 2014 - July 2015
Burger King Corporation March 2013 - June 2014
Burger King Corporation July 2012 - March 2013
BizCentralUSA January 2012 - June 2012
Fresenius Medical June 2011 - December 2011
LiveOps June 2010 - June 2011
ChildrenFirst June 2008 - March 2011
Skills
Microsoft Office, SAP, Social Media Marketing, CRM software, Customer Service, Sales, Training, Market Research, Customer Satisfaction, Entrepreneurship, Human Resources, Data Analysis, Leadership, Invoicing, Payroll, Microsoft Excel, Team Building, Strategic Planning, Project Management, Forecasting, Marketing
Education
University of Central Florida 2007 — 2010
Bachelor of Business Administration, Finance
Yahoo September 2014 - Present
Luminate Inc July 2011 - September 2014
Pixazza March 2008 - July 2011
LiveOps, Inc April 2006 - March 2008
Pulse Entertainment February 2005 - April 2006
LiveOps March 2002 - February 2005
Tellme Networks July 2000 - March 2002
Geocast Network Systems March 1999 - July 2000
Netscape Communications January 1996 - October 1998
Hardees Food System June 1989 - September 1990
Skills
Applesoft BASIC, Integer BASIC, 6502 Assembly, Pascal, Turbo Pascal, Object Pascal, C, C++, MFC, Java, Perl, JavaScript, HTML, HTML 5, Python, CSS, CSS3, Ruby on Rails, Software Development, Software Engineering, Scalability
Education
University of Illinois at Urbana-Champaign 1993 — 1995
MCS, Computer Science
University of Minnesota-Morris 1989 — 1993
BA, Computer Science
Scrap from France October 2013 - Present
Digiscrapbooking Boutique June 2013 - Present
Digistyle Designs May 2013 - Present
Danville Register & Bee September 2011 - Present
BLT DeZignZ July 2008 - Present
Heartfelt Perfections Shop 2012 - Present
Pics for Design April 2013 - Present
Scrappin' Dollars February 2012 - Present
Twilight Scraps 2012 - Present
LiveOps May 2013 - September 2013
Skills
Adobe Creative Suite, Microsoft Office, Photoshop, Photography, Graphic Design, Computer Graphics Design, Digital Scrapbooking, Design logos, Social Media Marketing, Microsoft Word, PowerPoint, Blogging, Advertising, Social Media, Layout, WordPress, Privia, Public Speaking, Online Marketing, Marketing Communications, Logo Design, Graphics, Adobe Acrobat, Web Design, Illustrator, Newsletters, Allaire HomeSite, Customer Service, Continuous Forms, Dimensional Letters, Art, InDesign, Business Cards, Colorburst, Illustration, Editing, Dreamweaver, Website Development, Mouse Pads, Table Tents, DeltaGraph, Boat Lettering, Stuffit, Brochures, Sales, Public Relations, Social Networking, Digital Photography, Marketing, HTML
Education
University of Phoenix 2009 — 2012
Bachelor of Science (B.S.), Communications Technology/Technician
University of Phoenix 2009 — 2011
Associate of Arts (A.A.), Web/Multimedia Management and Webmaster
University of North Carolina at Greensboro 1994 — 1996
Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
Corporate Visions Inc. November 2012 - Present
CenturyLink 2003 - Present
LiveOps 2010 - 2010
Westwood College 2009 - 2010
McClenahan Bruer Communications 2000 - 2003
U S WEST 1997 - 2000
Kann Communications 1991 - 1997
Szent-György Orvosi Tudományegyetem 1990 - 1991
Skills
Direct Marketing, Advertising, Integrated Marketing, Event Management, Public Relations, Marketing Strategy, Copywriting, Marketing Communications, Email Marketing, Marketing, Strategy, Marketing Management, Press Releases, Strategic Communications, Strategic Partnerships, Awesomeness, Chef, Cooking, Brand Development, Corporate Communications, Management, Pie, Internal Communications, Digital Marketing, Direct Mail, Program Management, Web Design, Media Relations
Education
University of Oregon 1988 — 1992
BA, Journalism
Self-employed June 2011 - Present
Walmart June 2011 - Present
LiveOps May 2009 - Present
Skills
Contractors, Customer Service, Pharmacy, Strategic Planning, Team Building, Hospitals, PowerPoint, Medication Therapy..., Pharmacists, Data Entry, Quality Assurance, Leadership, Microsoft Excel, CPR Certified, Microsoft Word, Healthcare, Public Speaking
Education
University of North Carolina at Chapel Hill 2010 — 2014
Doctor of Pharmacy (PharmD), Pharmacy
Winston-Salem State University 2005 — 2009
Bachelor of Science (BS), Chemistry
Altisource 2014 - Present
LiveOps 2010 - 2012
Washington Mutual 2006 - 2009
American Express 1999 - 2006
Mohawk Associates 1997 - 1999
Natexis Bank 1995 - 1997
Ernst & Young 1993 - 1995
Skills
Product Management, CRM, Direct Marketing, Financial Services, Business Development, Cross-functional Team..., Customer Retention, Customer Experience, Sales, Credit Cards, Customer Acquisition, Product Development, P&L Management, Solution Selling, Cross Selling, Account Management, Product Marketing, Enterprise Software, Analytics, Lead Generation, Insurance, Partnership Marketing, Payment Industry, Payment Card Processing, Mobile Payments, Online Advertising, Digital Marketing, Segmentation, Strategic Partnerships, Relationship Management, Executive Management, People Development
Education
University of Oregon
BA, Business Administration
University of Hartford
MBA
Ustream, Inc. March 2015 - Present
Coraid March 2014 - January 2015
Coraid July 2013 - March 2014
LiveOps March 2013 - May 2013
Axcient December 2012 - February 2013
Fortian Academy July 2011 - July 2012
Banana Republic May 2010 - June 2011
Peanut Labs February 2010 - April 2010
Skills
Channel Sales, Hybrid Cloud, IT Solutions, Cloud Storage, Salesforce.com, Cold Calling, Sales, Managed Services, Business Development, New Business Development, NAS, Enterprise Solution..., Storage Area Networks, Sales Management, Solution Selling, Storage, Data Center, Virtualization, Channel Partners, Management, Cloud Computing, SAN
Education
University of California, Santa Cruz 2006 — 2009
B.A., Legal Studies, Politics
Paly 2002 — 2006
LiveOps December 2006 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, Negotiation, Editing, C, Java
Education
University of Phoenix 2011 — 2013
Bachelor's degree, Human Services, Management
Nekieya Katrice Enterprises, Ltd. January 2006 - Present
Wright-Patt Credit Union September 2010 - April 2015
LiveOps January 2008 - January 2013
PNC Mortgage November 2008 - September 2010
White Castle April 1999 - May 2009
Skills
Customer Service, Sales, Banking, Marketing, Microsoft Excel, PowerPoint, Microsoft Office, Leadership, Microsoft Word, Retail, Team Building, Budgets, Team Leadership, Financial Analysis, Coaching, Outlook, Management, Event Planning, Sales Management, Strategic Planning, Telecommunications, Call Centers, Credit, Loans, Vendor Management, Risk Management, Customer Satisfaction, System Administration, Time Management, Social Networking, Data Entry, Process Improvement, Consumer Lending, Research, Employee Training, Leadership Development, Project Planning
Education
University of Phoenix 2012 — 2014
Devry University Online 2010 — 2011
Bachelors, Business Management and Information Systems
LiveOps June 2012 - Present
Enghouse Interactive October 2007 - June 2012
Enghouse Interactive June 2003 - October 2007
Enghouse Interactive February 1998 - June 2003
Skills
IVR, VoIP, Telephony, Unified Communications, CTI, Contact Centers, Speech Recognition, Sales Engineering, SIP, Cloud Computing, SaaS, Telecommunications, ACD, Call Logging, Managed Services, Enterprise Software, Call Center, Salesforce.com, Vendor Management, Pre-sales, SIP Trunking, Call Centers, Solution Selling, Professional Services, Go-to-market Strategy, Channel Partners, Integration, Data Center, Wireless, MPLS, Predictive Dialers, Networking, Product Management, Mobile Devices, IP, TDM, WAN, Network Architecture, Network Design, CRM, Workforce Management, Unified Messaging, Video Conferencing, Business Alliances
Education
University of North Carolina at Charlotte 1990 — 1995
BSBA, Management Information Systems
SOASTA, Inc. May 2015 - Present
LiveOps January 2012 - April 2015
Symantec October 2009 - January 2012
Optony May 2009 - October 2009
Zmanda (Acquired by Carbonite Inc.) December 2007 - November 2008
Sybase (Acquired by SAP) March 2003 - January 2007
eBay March 1999 - March 2003
The Content Group July 1998 - March 1999
Hewlett-Packard Corp. 1986 - 1998
Skills
Digital Performance..., SaaS, Strategic Partnerships, Enterprise Software, Product Management, Product Marketing, Go-to-market Strategy, Start-ups, Cloud Computing, Lead Generation, Strategy, CRM, Business Alliances, Marketing Strategy, Analytics, Cross-functional Team..., Demand Generation, Salesforce.com, Mobile Devices, Business Development, SEM, Marketing, Business Intelligence, Entrepreneurship, B2B, Management, Competitive Analysis, SEO, Integration, Marketing Automation, Sales Enablement, Segmentation, Team Leadership, Multi-channel Marketing, E-commerce, Mobile Monitoring, Cloud Testing, Load Testing, Performance Optimization, User Experience
Education
University of Florida 1990 — 1992
Master of Business Administration (M.B.A.), Marketing & Entrepreneurship
University of Florida
BS, Electrical Engineering
ACD Direct December 2011 - Present
LiveOps March 2007 - Present
Melaleuca 2003 - 2003
Education
University of Phoenix 2009 — 2011
BA, Communications and Technology
University of Phoenix 2007 — 2009
Associates, Business Arts
LiveOps January 2012 - Present
LiveOps March 2010 - May 2011
Standard Register December 2008 - December 2010
Continental Promotion Group March 2008 - November 2008
Bank of Albuquerque February 2006 - February 2008
Skills
Account Management, Salesforce.com, Call Centers, Customer Service, Sales, SaaS, CRM, Process Improvement, Lead Generation, Management, Team Building, Customer Retention, Customer Satisfaction, New Business Development, Enterprise Software, Team Leadership, Solution Selling, Sales Management, Leadership, Cloud Computing, Project Management
Education
University of Iowa 2005 — 2009
Bachelor of Arts, Liberal Studies
LiveOps December 2007 - Present
US Army March 2002 - September 2003
Solomons Nursing Center June 1993 - September 2000
Education
University of Phoenix 2009 — 2009
Working on associates in business, Business and Communications with a background of Computer Applications
Simply Hired March 2013 - Present
funkmotor 1998 - Present
Google September 2011 - March 2013
Placeholder Name June 2010 - September 2011
LiveOps June 2005 - June 2010
Real Clear Technologies, formerly manageStar January 2002 - June 2005
manageStar June 2001 - December 2001
Skills
Computer Science, Front-end Development, JavaScript, HTML, CSS, jQuery, Web Development, Java, Google Closure, Front-end, Scalability, Perl, Ruby, Agile Methodologies, Cloud Computing, REST, Ruby on Rails, Git, PHP, Web Applications
Education
University of California, Santa Cruz 2001 — 2003
BS, Computer Science
LiveOps January 2012 - November 2013
Vernay November 2012 - February 2013
Yokogawa April 2012 - July 2012
Siemens Energy January 1999 - June 2009
Siemens Energy and Automation February 1996 - January 1999
Siemens Energy and Automation May 1993 - February 1996
Skills
Sourcing, Microsoft Excel, Telecommunications, Microsoft Office, Microsoft Word, Process Improvement, Operations Management, Kanban, Project Planning, Customer Service, SAP, Purchasing, Expediting, Inventory Control, MRP, SAP ERP, Work Orders, Sales Order Processing, Forecasting, Continuous Improvement, Project Management
Education
University of Phoenix 2006 — 2010
Bachelor of Science in Management, Business Management
University of Phoenix 2006 — 2008
Associates of Arts in Business, Business
BeaconLive April 2012 - Present
LiveOps January 2012 - April 2012
LiveOps Inc March 2010 - January 2012
LiveOps June 2008 - March 2010
Skills
Call Center, Lead Generation, Customer Service, Analytics, Call Centers, Marketing, SaaS, Telecommunications, Salesforce.com
Education
University of Phoenix 2004 — 2008
BA, Finance
Self-Employed May 2010 - Present
AdGenomics April 2013 - November 2014
Booklr November 2010 - September 2011
LiveOps October 2008 - January 2011
YellowPages.com June 2008 - October 2008
SpongeFish April 2007 - April 2008
Skills
Ruby on Rails, Web Development, API Development, Agile Methodologies, Project Management, Start-ups, Entrepreneurship, Consulting, Lean Startup, GTD, Ruby, Software Development, Agile Project Management, Scrum, Web Applications, Mobile Applications, APIs, REST, User Interface, User Experience, SaaS, PaaS, Heroku, Amazon Web Services..., Test Driven Development, RSpec, Cucumber, PostgreSQL, MySQL, Git, Github, Subversion, JavaScript, CoffeeScript, AJAX, jQuery, HTML, HAML, ERB, CSS, SASS, LESS, Bootstrap, Compass, Responsive Web Design, Cross-browser..., Photoshop, Web Scraping, Analytics, E-commerce
Education
University of Southern California 2001 — 2006
Bachelor of Science, Business Administration
Marsh November 2014 - Present
AmTrust Financial Services, Inc. (AFSI) November 2011 - November 2014
LiveOps January 2010 - November 2011
AmTrust North America January 2009 - January 2010
The Warranty Group May 2007 - November 2008
Balboa Insurance Group September 2005 - June 2007
ACE USA May 2001 - September 2005
Skills
TPA, Telemarketing, Service Level Agreements, Sales, Insurance, Service Contract Sales, Strategy, Program Management, New Business Development, Contract Negotiation, Account Management, Strategic Partnerships, Customer Retention, Sales Process, Leadership, Business Development, Negotiation, Marketing, Risk Management, Business Strategy, Sales Management, Salesforce.com, Sales Operations, B2B
Education
University of Guelph 1996 — 2000
BComm, Marketing
Black Hills Works October 2012 - Present
Convergys April 2011 - February 2012
LiveOps February 2011 - July 2011
Millard Refrigerated Services January 2010 - August 2010
Triad Foods Group September 1995 - April 2009
Skills
Purchasing, Logistics, Leadership, Warehouse Management, Budgets, Warehousing, Management, Food, Supply Chain, Transportation, Sales, Customer Service, Inventory Management, Human Resources
Education
University of Nebraska-Lincoln 1979 — 1984
Bachelor of Science, Elementary & Special Education
Krystallize Technologies September 2014 - November 2014
GMOCloud October 2013 - August 2014
Electronic Arts April 2012 - September 2012
Electronic Arts January 2011 - April 2012
NEC Corporation of America July 2009 - April 2010
NEC Corporation of America January 2008 - July 2009
Danger, Inc. May 2006 - January 2008
LiveOps May 2005 - May 2006
Microsoft November 2003 - May 2005
Microsoft March 2000 - November 2003
Skills
PaaS, Cloud Computing, SaaS, Professional Services, Scalability, Enterprise Software, Data Center, Distributed Systems, Vendor Management, Program Management, IaaS, Managed Services, Agile Methodologies, Enterprise Architecture, Virtualization, Agile Project Management, Big Data, Mobile Devices, Outsourcing, Product Management, ITIL, Management, Storage, Mergers & Acquisitions, Networking, Cross-functional Team..., IT Service Management, Executive Management, IT Operations, Service Delivery, Disaster Recovery, IT Strategy, Business Intelligence, Integration, Strategy, Software Project..., Leadership, Game Management, IT Management, Start-ups, Consulting, Infrastructure, Servers, Security, Information Technology, Business Development, Business Alliances
Education
University of California 1989 — 2010
University of San Francisco 1984 — 1989
BS in ISM
Via Christi Health September 2008 - Present
Destination Maternity Corporation August 2013 - April 2014
Post Office Encoding Center March 2008 - September 2008
LiveOps October 2006 - March 2008
Alltel August 2004 - July 2006
Skills
Customer Service, Visual Merchandising, Detail Oriented, Telecommunications..., Training & Development, Microsoft Office, Launch Of New Products, Upselling, Creative Problem Solving, Inventory Accuracy, HIPAA, Web Content Management, Meditech, MirrorImage, Data Entry, Flash Design, Photoshop, Adobe Creative Suite, New Product Ideation, Inventory Analysis, Microsoft Excel, Healthcare, Hospitals, Access, Problem Solving, Team Building, Training, Leadership, Sales, Management, Public Speaking
Education
University of Phoenix 2006 — 2011
BSIT/MVC, Information Technology
Wichita State University 2003 — 2003
AAIT, Information Technology
Dewey High School 1986 — 1989
HSD, General Studies
Bartlesville High School 1984 — 1989
General Studies, General Studies
FXCM January 2015 - Present
Woodshop Number Four 2001 - Present
ServiceSheet, Inc 2005 - Present
icix December 2012 - December 2014
XDN (acquired by FortiNet) June 2012 - December 2012
Mozilla Corporation September 2010 - June 2012
Yahoo! September 2009 - September 2010
LiveOps February 2007 - September 2009
Trading Technologies August 2003 - February 2007
Transora (now 1SYNC) 2001 - 2003
Skills
Linux, Cloud Computing, Scalability, Unix, Perl, MySQL, Open Source, System Administration, Puppet, Distributed Systems, Web Development, Solaris, Ruby, Software Engineering, Operating Systems, Python, Server Architecture, Data Centre Architecture, Woodworking, System Monitoring, Servers, Team Leadership, Race car driving, Web Services, Building crappy race..., Pizza, Complaints, Bacon, MIG welding, Large Scale Deployments, Explosions, Metal Fabrication, Operations Management, SPF, DevOps, Wood Turning, Technical Hiring, Change Management, Capital Budgeting, Computer Hardware, Capacity Planning, Photography, CEP, Application Monitoring, Metrics, Large Scale Change..., Large Scale System..., Data Center
Education
University of Cincinnati 1994 — 1997
Saint Xavier 1990 — 1994
Kirkland's May 2015 - Present
LiveOps May 2013 - Present
LiveOps Inc. March 2013 - August 2014
Lighthouse Baptist Academy 2011 - 2013
Forest Hill U.M.C. Preschool August 2005 - May 2012
MidSouth Bank January 1998 - January 2001
Skills
Customer Service, Social Media Marketing, Leadership, Public Speaking, Team Building, Sales, Training, Management, Marketing, Small Business, Process Improvement, Business Analysis, Creative Writing, Bookkeeping, Early Childhood..., Teaching, Decoration, Banking, Web Design, Sales Presentations, Strategic Planning
Education
University of Mobile 2006 — 2015
Bachelor of Education (BEd), Early Childhood Education and Teaching
Nitro, Inc. August 2015 - Present
Trepoint Barc February 2014 - July 2015
Trepoint March 2013 - July 2015
LiveOps October 2009 - March 2013
AAA October 2008 - October 2009
Arc Worldwide 2005 - March 2008
Frankel (now Arc Worldwide) 1999 - 2005
Dole Packaged Foods 1996 - 1999
Dailey & Associates 1992 - 1996
Skills
Integrated Marketing, Competitive Analysis, Marketing, Advertising, Product Marketing, Strategic Planning, Marketing Strategy, Salesforce.com, Creative Direction, Management, Mobile Devices, SaaS, Digital Marketing, Promotions, Social Media Marketing, Marketing Communications, Product Development, Content Marketing, Customer Experience, CRM, Team Leadership, Strategic Brand..., Online Advertising, Messaging Development, Retail, Start-ups, Sales Operations, Account Management, Online Marketing, Lead Generation, New Business Development, Project Management, Creative Development, FMCG, Social Media, B2B, B2C, Financial Services, Cloud Computing, Strategy, Market Research, Customer Acquisition, Client Services, P&L Management, Cross-functional Team..., Leadership, Multi-channel Marketing, Direct Marketing, Strategic Partnerships, Brand Development
Education
University of Pennsylvania - The Wharton School 1987 — 1991
B.S. in Economics, Marketing & Multinational Management
Worksite Employee Leasing Company February 2014 - Present
Progressive Employer Management Company March 2012 - January 2014
MGM International January 2011 - January 2012
MGM International March 2007 - January 2011
Ladenburg Thalmann August 2004 - March 2007
LiveOps November 2000 - July 2004
Arthur Andersen May 1997 - October 2000
Coopers & Lybrand December 1994 - April 1997
Skills
Finance, Operations, Start-ups, Business Services, Mergers, Restructuring, Valuation, Private Equity, Business Strategy, Financial Analysis, Energy, Renewable Energy, Investment Banking, Due Diligence, Mergers & Acquisitions, Management, Business Planning, Strategy, Business Development, Investments, Leadership, Entrepreneurship, Corporate Finance, Negotiation, Competitive Analysis, Venture Capital, Project Management, Business Valuation, Portfolio Management, Management Consulting, Executive Management, Risk Management, Enterprise Software, Financial Services, Corporate Development, Joint Ventures, Financial Modeling, Strategic Planning, Analysis
Education
Vanderbilt University - Owen Graduate School of Management 1998 — 1999
MBA
University of Notre Dame 1989 — 1993
Dual Degrees, Finance, History
Christopher Columbus HS - Miami 1986 — 1989
High School
Belen Jesuit HS - Miami 1983 — 1986
SLAC National Accelerator Laboratory - Stanford University July 2015 - Present
TIBCO Software Inc. June 2014 - June 2015
ForeScout Technologies March 2014 - April 2014
LiveOps March 2013 - November 2013
Anex Capital LLC February 2012 - February 2013
Maple Leaf Education July 2009 - April 2011
Accenture January 2010 - March 2011
Siemens Healthcare 2003 - 2008
McAfee 1999 - 2003
Skills
Financial Modeling, Corporate Finance, Variance Analysis, Financial Analysis, Financial Forecasting, Financial Reporting, Consolidation, Hyperion Financial..., Salesforce.com, Managerial Finance, Business Planning, Strategic Financial..., Budgets, Financial Planning, Financial Management, Sales Management, Hyperion Planning, SAP R/3, Budgeting, Hyperion Enterprise, Google Docs, Xactly Incent, Sales Compensation, Internal Audit, User Acceptance Testing
Education
University of Oregon - Charles H. Lundquist College of Business
Master of Business Administration (MBA), Finance, General
University of Oregon
Bachelor of Science (B.S.), Journalism, Business Administration
LiveRowing May 2015 - Present
LiveOps January 2014 - April 2015
ShoreTel August 2011 - January 2014
ShoreTel February 2010 - August 2011
PAETEC January 2009 - February 2010
Skills
Channel Partners, Channel, Channel Management, Unified Communications, VoIP, Solution Selling, Managed Services, Business Analysis, Data Analysis, Forecasting, Economics, Communication, Apple, Husband, Telephony, Sales, Salesforce.com, Channel Sales, Mobile Devices, MPLS, Telecommunications, Sales Process, Product Management, Enterprise Software, Cold Calling, SIP, Selling, Sales Presentations, Business Planning, Cloud Computing, IP, SaaS
Education
University of Oklahoma 2004 — 2008
Economics
LiveOps August 2015 - Present
ShoreTel June 2015 - August 2015
ShoreTel March 2013 - June 2015
ShoreTel September 2011 - March 2013
Shoretel, Inc July 2010 - September 2011
ShoreTel June 2007 - July 2010
ShoreTel January 2007 - June 2007
EMC Insignia December 2005 - December 2006
Skills
SIP, Telephony, VoIP, Salesforce.com, Telecommunications, Network Architecture, IP, Cloud Computing, Routers, Switches, Microsoft Exchange, Unified Communications, Network Administration, TCP/IP, VMware, Managed Services, SAN, Ethernet, Networking, Technical Support, Wireless Networking, Troubleshooting, Network Design, IT Management, Data Center, Cisco Technologies, LAN-WAN, Service Delivery, ISDN, Servers, VPN, WAN, Storage, Network Security, Disaster Recovery, MPLS, SIP Trunking, Hardware, Wireless, Video Conferencing, T1, Avaya, IP PBX, H.323, Routing
Education
University of Phoenix 2006 — 2008
MBA, Technology Management
University of Phoenix 2001 — 2004
BSIS, Information Systems Management
South Carolina Law Enforcement Division (SLED) October 2014 - Present
LiveOps May 2007 - December 2013
Department of Revenue February 2013 - May 2013
WJB Dorn VA Medical Center October 2010 - December 2010
Department of Philosophy@University of South Carolina October 2004 - May 2007
Libray@University of South Carolina January 2003 - May 2004
Bobby's Car Details August 1999 - May 2002
Skills
Public Speaking, Research, Microsoft Office, Budget, Customer Service, Marketing, Management, Budgets, Human Resources, Editing, Employee Benefits, Team Building, Training, Data Entry, Interviews, Outlook, Healthcare Management, Healthcare
Education
Argosy University 2008 — 2011
Master's of Arts, Healthcare Management
University of South Carolina-Columbia 2003 — 2007
Bachelor's of Art in Psyology/Minor in Social Work, Psychology, 2.850
Oracle September 2014 - Present
LiveOps September 2013 - September 2014
SunGard November 2009 - September 2013
Sybase December 2007 - November 2009
NCC Group Inc July 2006 - September 2007
Skills
Lead Generation, Marketing Strategy, Product Marketing, Marketing Communications, Private Equity, SaaS, Hedge Funds, Strategy, Event Planning, Market Analysis, Marketing, Direct Marketing, Salesforce.com, Public Relations, Social Media, Analytics, Affiliate Marketing, New Business Development, Leadership, Sales, Market Planning, Event Marketing, Webinars, Content Strategy, Social Media Marketing, Thought Leadership, B2B Marketing, Demand Generation, Product Launch, Strategic Planning, Strategic Partnerships, Partner Marketing, Big Data, Data Warehousing, Data Analytics
Education
University of San Francisco 2000 — 2005
BA, Comminication Studies
School Board of Broward County October 2014 - Present
School Board of Broward County April 2011 - Present
School Board of Broward County October 2013 - June 2014
School Board of Broward County August 2012 - January 2013
School Board of Broward County February 2012 - May 2012
LiveOps 2010 - 2011
School Board of Broward County August 2009 - December 2009
University of Phoenix 2006 - 2009
University of Phoenix 2001 - 2006
Target 1999 - 2001
Skills
Adult Education, Elementary Education, Education, Teaching, Classroom Management, Children's Books, Common Core State..., Data Entry, Digital Photography, Experience Working with..., Event Planning, Lifelong Learning, Mac OS, Microsoft Office, Multiple Intelligences, Photography, Positive Personality, Promethean Board, Reading Comprehension, Reading Intervention, Recycling, Research, Teamwork, Teaching Reading, Travel Arrangements, Wikis, Wikispaces, Volunteering, Instructional Technology, Student Affairs, K-12, Educational Technology, Technology Integration, Differentiated..., Public Speaking, Higher Education
Education
University of Phoenix 2011 — 2013
Master of Arts in Education, Curriculum and Instruction - Reading
University of Phoenix-South Florida Campus 2005 — 2009
Bachelor of Science (B.S.), Elementary Education
Oracle August 2015 - Present
Playboox, Inc. October 2010 - Present
LiveOps July 2012 - July 2015
LiveOps April 2008 - July 2012
Avaya April 2006 - April 2008
Salesedge 2004 - 2007
Oracle April 2005 - March 2006
Oracle/PeopleSoft May 2004 - April 2005
Avaya 1998 - 2004
Avaya April 1996 - November 1999
Skills
SOAP, JavaScript, Hibernate, OSGi, People Management, Call Routing, JPA, SAML, REST, ESB, Cloud Computing, Java, Scalability, Software Development, SaaS, Distributed Systems, Scrum, Enterprise Software, Architecture, SOA, J2EE, Linux, Web Services, Unix, SIP, XML, Integration, MySQL, Software Engineering, SQL, Databases, C, Enterprise Architecture, Telecommunications, Software Design, VoIP, Web Applications, Agile Methodologies, C++, Java Enterprise Edition, Open Source, Oracle, OOP, Product Management, UML, Ruby, Perl, System Architecture, Architectures
Education
University of Colorado Denver 1990 — 1993
Bachelor of Science (B.Sc.), Computer Science
Solid Rock Wedding Chapel & Gazebo Gardens February 2010 - Present
LiveOps March 2010 - February 2014
Alpine Access October 2008 - February 2010
ADP August 2007 - February 2009
All Eyes On You Photography June 2004 - February 2009
Augusta Marriott at the Convention Center February 2007 - October 2007
Skills
Wedding Planning, Recruiting, Human Resources, Interviewing Skills, Administrative..., Event Planning, Coordinating Events, Public Speaking, Bookkeeping, Project Coordination, Travel Arrangements, Social Networking, Office Administration, Administrative..., Customer Service, Microsoft Excel, Microsoft Office, Sales, Team Building, Training
Education
University of Phoenix 2010 — 2014
Bachelor of Science (B.S.), Human Resources Management/Personnel Administration, General
University of South Carolina-Aiken
TeleTech July 2013 - Present
LiveOps April 2010 - January 2014
Oppenheimer/ JW Group March 2010 - February 2011
Transcontinental Lending Group 2005 - 2009
Amstar Mortgage 2003 - 2005
Skills
Customer Service, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Outlook, Strategic Planning, English, Budgets, Photoshop, Negotiation, Public Speaking, Insurance, Research, Marketing, Life Insurance, Health Insurance, Sales, Leadership, Customer Satisfaction, Team Building
Education
University of Miami
Bachelor of Science in Communication (B.S.C), Advertising / Marketing
eLance June 2012 - Present
MediaPiston April 2012 - Present
oDesk October 2011 - Present
TheRealWorkFromHomeMom.com August 2011 - Present
Self-employed January 2011 - Present
oDesk January 2011 - Present
Barbara Green - Freelance Writer January 2011 - Present
LiveOps October 2009 - April 2012
Diagnostica Osteoporosis Center May 2006 - August 2008
Skills
Creative Writing, Technical Writing, Blogging, Forum Postings, Forum Moderation, Product Review Writing, Content Writing, Blog Managment, Wordpress Management, Search Engine..., Internet Research, Educational Teaching, Ebay Skills, Amazon Skills, Web Content Management, Basic PowerPoint Skills, Basic Word Skills, Basic Excel Skills
Education
University of Phoenix 2006 — 2008
MaEd Master's Degree, Curriculum and Instruction
Missouri Southern State College 1988 — 1992
Associate of Science (A.S.)/ Bachelor of Science (B.S.), Radiological Technology (Medical)/Bachelor in Management of Technology
LiveOps September 2015 - Present
TD October 2014 - September 2015
Research In Motion December 2011 - October 2014
Research In Motion September 2011 - December 2011
Research In Motion August 2010 - August 2011
Research In Motion February 2009 - July 2010
Chalk Media September 2008 - February 2009
Chalk Media January 2008 - August 2008
Government of New Brunswick May 2006 - December 2007
Skills
OOP, Blackberry, Web Services, XML, C#, SQL Server, ASP.NET, .NET, Hibernate, Mobile Applications, JavaScript, JBoss, Design Patterns, J2EE, Visual Studio, WinForms, MVC, SOAP, T-SQL, Eclipse, Java, Object Oriented Design, Agile Project Management, REST, UML, C++, Microsoft SQL Server, JBoss Application Server, Agile Methodologies
Education
University of New Brunswick 2002 — 2006
Bachelor of Computer Science, Software Systems
LiveOps January 2010 - Present
Knights of Columbus February 2008 - June 2009
Gas South 2006 - 2008
Westin Hotels & Resorts January 1993 - January 2005
Skills
Life Insurance
Education
Georgia Highlands College 2001 — 2003
Associate of Applied Science, Business
Wheeler High School 1983 — 1987
High School Diploma
University of Florida
General Studies
LiveOps March 2011 - April 2011
Skills
Instructional Design
Education
Walden University 2011 — 2012
Certification in Instructional Design, Educational/Instructional Technology, 3.7
University of Florida 2001 — 2006
Bachelor of Arts, Sociology
NexRep, LLC June 2014 - Present
LiveOps March 2013 - March 2014
LiveOps December 2007 - March 2013
Inpulse Response Group January 2006 - June 2007
Vertrue March 2003 - February 2005
Skills
Account Management, Program Management, Direct Response, Prioritize Workload, Data Analysis, KPI Reports, Call Center, Direct Marketing
Education
University of Nebraska at Omaha
Bi-Lo Holdings August 2014 - Present
BI-LO Winn Dixie Stores November 2012 - August 2014
LiveOps September 2010 - November 2012
Eisman & Russo June 2010 - January 2011
Francis L Oldham, Inc January 2002 - January 2005
Perry-McCall August 2001 - November 2001
Skills
Microsoft Office, Excel, Word, PowerPoint, Customer Service, Account Management, Invoicing, Microsoft Excel, Microsoft Word, Team Building, Merchandising, Teamwork, Retail, Data Entry, Sales, Purchasing, Event Planning, Management, Marketing
Education
University of North Florida 2010 — 2012
Master of Business Administration, Human Resources
University of North Florida 2005 — 2009
BA, Marketing & Management
Lunenburg High School 1996 — 1999
High School Diploma
Wrike July 2015 - Present
LiveOps May 2014 - June 2015
LiveOps February 2013 - May 2014
Google October 2010 - February 2013
Voyant Advisors February 2008 - September 2010
KPMG August 2005 - January 2008
University of Illinois at Urbana-Champaign August 2003 - May 2005
Skills
Team Leadership, Change Management, Strategic Planning, Valuation, Financial Reporting, Investments, Analysis, Asset Management, Financial Modeling, Business Valuation, Financial Analysis, Corporate Finance, Industry Analysis, Equity Research, Due Diligence, Financial Accounting, IPO, Business Strategy, Business Planning, Equities, Budget Analysis, Risk, Hedge Funds, Financial Planning, Data Analysis, Forecasting, Investor Relations, Pricing, Competitive Analysis, GAAP, Internal Controls, Budgeting, Equity Valuation, Cash Flow, Cost Accounting, Revenue Recognition, Financial Forecasting, Financial Management, Strategic Analysis, Quantitative Analysis, Capital Budgeting, Cash Flow Forecasting, Working Capital..., Financial Markets, Variance Analysis, Sarbanes-Oxley Act, Strategic Financial..., Strategy, Accounting, Finance
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School
Master of Business Administration (MBA)
University of Illinois at Urbana-Champaign 2004 — 2005
Master of Science (M.S.)
University of Illinois at Urbana-Champaign 2001 — 2004
Bachelor of Science (B.S.)
FAPS
Oracle October 2010 - Present
DataScaler, Inc. July 2007 - October 2010
LiveOps June 2006 - July 2007
Check Point Software Technologies July 2002 - June 2006
Voxeo October 2000 - July 2002
Ready2Build.com September 1999 - October 2000
Borland January 1993 - September 1999
Education
University of California, Santa Cruz
B.A., Computer Science
LiveOps May 2008 - Present
LiveOps May 2008 - March 2010
InfoImage 2007 - 2008
Saba November 2004 - October 2007
MSI Insurance Agency June 1998 - November 2004
Skills
SaaS, Enterprise Software, Call Center, Cloud Computing, Salesforce.com, Product Management, Analytics, Data Center, Professional Services, Call Centers, Strategic Partnerships, CRM, Cross-functional Team..., Solution Selling, Start-ups, Lead Generation
Education
University of California, Santa Cruz 2001 — 2003
Invoice2go November 2014 - Present
Raybeam Solutions November 2007 - November 2014
The Walt Disney Company - Social and mobile games March 2012 - July 2013
One Kings Lane January 2011 - October 2012
Facebook October 2011 - February 2012
Juniper Networks July 2010 - April 2011
Expedia, Inc. August 2009 - January 2011
Google February 2008 - August 2009
LiveOps March 2008 - August 2008
Yahoo, Inc. December 2005 - November 2007
Skills
Business Intelligence, SEM, Web Services, MySQL, Big Data, Distributed Systems, Marketing, SQL, Python, Hadoop, Web Analytics
Education
University of Pittsburgh 1996 — 2001
Bachelor of Science (BS), Computer Engineering
Financial Education Services July 2013 - Present
Sedgwick, Inc. January 2012 - Present
Liveops March 2010 - March 2015
MetLife November 1987 - September 2009
MetSource 1995 - 1997
Skills
Coaching, Credit, Customer Service, Employee Benefits, Finance, Financial Analysis, Leadership Development, Microsoft Office, Process Improvement, Training, Budgets, Public Speaking, Team Building
Education
St. Mary's of Redford High School
University of Phoenix
LinkedIn July 2011 - Present
LiveOps February 2010 - July 2011
CyberSource May 2008 - February 2010
Robert Half Technology May 2007 - May 2008
ADP May 2006 - May 2007
Tech Team Global, Inc. February 2006 - May 2006
Conlin Consulting, LLC November 2004 - May 2005
Best Buy August 1997 - January 2003
Skills
General Business..., Incident Management, Strategic Planning, Root Cause Analysis, Organizational Behavior, Training Skills, Humility, Decisiveness, MySQL, Openness, Data Center, Bash, Automotive Electronics, Retail Industry, Technical Understanding, Team Leadership, Action Learning, Day-to-day Operations, Problem Management, Escalation Management, People Management, Shell Scripting, Service Delivery, Service Improvement, Organizational..., Competitive Advantage, Social Technologies, Web Architecture, Network Operations, Innovation Management, Website Support, Coaching, Quick Study, International Culture, International Teams, Intercultural Skills, SWOT analysis, Competence Management, Organizational..., Morale, Nagios, CentOS, PHP, Virtual Management, Adobe Creative Suite, Short Term Planning, OS X, Perl, HTML, Virtualization
Education
University of Michigan-Dearborn 2010 — 2012
Master of Business Administration (M.B.A.), Management Information Systems
VMWare 2007 — 2007
Certificate, ESX 3.0 Install and Configure
Washtenaw Community College 2005 — 2005
Certificate, Unix Administration
Wayne State University 2000 — 2003
BS, Computer Science
gameit December 2014 - Present
beZilch 2014 - 2014
Needle 2013 - 2014
Bunchball 2011 - 2012
Stream Global Services 2010 - 2011
LiveOps 2009 - 2010
Skills
Online Advertising, SEO, Social Media Marketing, Social Media, Advertising, Blogging, Copywriting, CRM, Public Relations, Newsletters, B2B, Salesforce.com, Management, Account Management, SaaS
Education
University of Denver 2004 — 2008
Bachelor of Science (BS), Political Science and Government
University of Denver 2004 — 2008
Bachelor of Science (BS), Cultural Anthropology
City of Zephyrhills June 2015 - Present
TeleTech June 2013 - May 2015
City of Zephyrhills December 2012 - May 2013
TeleTech May 2007 - December 2012
LiveOps October 2005 - November 2012
Florida Hospital Zephyrhills August 2005 - May 2007
Quest Diagnostics May 2000 - August 2005
Skills
Microsoft Office, Microsoft Word, Windows 7, Windows XP, Windows 8.1, PowerPoint, Customer Service, Customer Experience, Customer Satisfaction, Oracle Applications, Linux, Citrix, People Skills, Troubleshooting, Work At Home, Critical Thinking, Team Building, Proofreading, Non-fiction, Short Stories, Fiction, Fiction Writing
Education
Emergency Management Institute 2012 — 2013
FEMA, National Incident Management System
Pasco Sheriffs Office 2013 — 2013
CPR/AED, Heartsaver
University of Phoenix 2002 — 2004
Associate of Arts (AA), Business, Management, Marketing, and Related Support Services
Hillsborough Community College 1997 — 2000
N/A, Special Education and Teaching
Leto High School 1980 — 1983
Graduated, High School/Secondary Diploma Programs
LiveOps December 2006 - Present
Education
University of Phoenix 2009 — 2011
ASSOCIATES, Business/Accounting
Obesity Action Coalition March 2015 - Present
Obesity Action Coalition February 2013 - Present
USF Bookstore January 2008 - January 2013
2012 Tampa Bay Host Committee, Inc. January 2012 - September 2012
University of South Florida College of Arts and Sciences August 2011 - February 2012
Tampa Bay Water May 2011 - August 2011
LiveOps May 2010 - August 2010
Shawn Harrison for State House District 60 April 2010 - August 2010
Skills
Facebook, Social Media, Press Releases, Public Relations, Event Planning, Social Media Outreach, Newsletters, Blogging, Pinterest, Microsoft Office, InDesign, Research, Media Relations, AP Style, Photoshop, Publications, Twitter, Tumblr, YouTube, Social Networking, Illustrator, HTML, Community Outreach, Social Media Marketing, Marketing, Marketing Communications, Strategic Planning
Education
University of South Florida 2008 — 2012
Bachelor of Arts (BA), Mass Communications for Public Relations
CallSocket March 2014 - Present
Adchemy 2012 - 2014
LiveOps 2009 - 2012
Washington Mutual Card Services 2007 - 2009
Washington Mutual Card Services 2001 - 2007
Providian Financial 1996 - 2001
Skills
Microsoft Excel, Customer Service, Microsoft Office, Account Management, Budgets, PowerPoint, Microsoft Word, Strategic Planning, Marketing, Project Management, Sales, Process Improvement, Marketing Strategy, Cross-functional Team..., Management, Business Development, Lead Generation, Call Centers, Program Management, Strategy
Education
University of Massachusetts, Amherst
Bachelor of Arts (BA), Sociology
LiveOps December 2011 - Present
Montgomery County Ohio Jobs & Family Services Children Services Division August 1997 - Present
Mary Kay Cosmetics March 2011 - March 2012
Montgomery County JFS Children Services November 2000 - October 2006
Century Technologies (CENTECH) April 1991 - May 1997
Skills
Compliance Management, Problem Solving, Supervisory Skills, Coaching, Customer Service, Customer Relations, Change Management, Advertising, Administration, Accounting, Budgeting, Business Management, Databases, Excel, Event Planning, Team Leadership, Leadership Development, Microsoft Office, Program Management, Quality Assurance, Team Building, Budgets, Management, Training, System Administration, Recruiting, Call Centers, Interviews, Accounts Payable, Microsoft Excel, Software Documentation
Education
University of Phoenix 2009 — 2010
Masters, Management
Wright State University 1984 — 2004
BA, Music
Avaya Government Solutions 2007 - 2012
LiveOps 2005 - 2006
SBC 2004 - 2005
Scottel Voice and Data 2002 - 2003
Packet Fusion 2002 - 2002
Nortel/Northern Telecom/Bell Northern Research 1988 - 2002
Nortel Networks 1990 - 1992
Tellabs, Inc September 1985 - April 1988
Skills
Unified Communications, Switches, Integration
Education
University of Illinois
Master's Degree, Computer Science
University of Illinois
Bachelor's Degree, Computer Science
Solid Rock Wedding Chapel 2007 - Present
LiveOps March 2010 - March 2014
ADP August 2007 - February 2009
Education
University of Phoenix
Bachelor of Science (B.S.), Human Resources Management/Personnel Administration, General
SoftWriters, Inc. June 2015 - Present
Sitel October 2012 - February 2013
Aerotek December 2011 - February 2012
Adecco Staffing, USA April 2010 - February 2011
JCPenny Customer Care Call Center September 2008 - May 2009
Medrad January 2008 - September 2008
LiveOps January 2008 - May 2008
Education
University of Phoenix 2015 — 2017
Bachelor’s Degree, Information Technology Database Adminstration
University of Phoenix 2012 — 2015
Associate’s Degree, Psychology