LiveOps Company
Industry: Company
DescriptionLiveops is a cloud call center company based in Scottsdale, Arizona. It was formed by the merger of Silicon Valley startup CallCast, founded in 2002 by Wendell Brown and Bill Trenchard, and competing startup Liveops, founded in 2000 by Steve Doumar and Doug Feirstein in Fort Lauderdale, Florida. Number of employees: 150 full time; plus 20,000 work-at-home agents Headquarters: Scottsdale, Arizona, United States CEO: Greg Hanover Founded: 2000 SVP: Doug DeBolt (Client, Business Dev) Founders: Maynard Webb, Wendell Brown, Doug Feirstein, Bill Trenchard, Steve Doumar
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LiveOps Employees
Eyn-Rimmown Business Solutions LLC August 2014 - Present
Arise Virtual Solutions Inc. 2014 - Present
Self-employed January 2013 - Present
LiveOps February 2009 - July 2014
Solomon's Secrets May 2005 - February 2009
Skills
Customer Service, Marketing, Management, Sales, Direct Sales, Customer Satisfaction, Sales Operations, Telecommunications, Email Marketing, Online Marketing, Lead Generation, Social Media Marketing, Sales Management, Social Networking, CRM, New Business Development, Sales Process, Training, Event Management, Advertising, Solution Selling, Product Marketing, Marketing Communications, Public Relations, Business Development, Salesforce.com
Education
Gemological Institute of America 2014 — 2015
Gemology
Wingate University 2009 — 2013
Bachelor of Science (B.S.), Business Administration
Mutual of Omaha December 2013 - Present
Scallion & Associates insurance agency June 2010 - Present
LiveOps July 2013 - October 2013
Triple Point - Daymon Worldwide 2011 - 2012
Mutual of Omaha March 2006 - May 2009
Monumental Life Insurance December 2003 - February 2006
Skills
Insurance, Disability Insurance, Health Insurance, Life Insurance, Commercial Insurance, Property & Casualty..., General Insurance, Whole Life, Term Life Insurance, Universal Life, Fixed Annuities, Long-term Care, Critical Illness, Employee Benefits, Medicare, Small Business, Umbrella Insurance, Customer Service, Sales, Sales Presentations
Education
Luzerne County Community College 1996 — 1999
certificate, Photography
Susquehanna University 1993 — 1997
Bachelor's degree, Sociology
Joe Kubert School of Cartoon and Graphic Art 1992 — 1993
Certificate, Art/Art Studies, General
pocono Mountain 1989 — 1991
Kelly Services March 2015 - Present
LiveOps December 2012 - Present
Self -Employed September 2009 - Present
Music Business Management & Entertainment June 2011 - August 2011
Skills
Social Media, Social Media Marketing, Facebook, Photoshop, Social Networking, Advertising, Adobe Creative Suite, Web Design, PowerPoint, Graphic Design, Illustrator, SEO, Microsoft Office, Marketing, Blogging
Education
Full Sail University 2012 — 2016
BS, Sports Marketing and Media
The University of Alabama at Birmingham February 2012 - Present
Humana October 2009 - Present
Security National Life Insurance Company March 2007 - October 2012
LiveOps March 2009 - February 2012
H&R Block November 2007 - April 2009
LMT Innovations September 2006 - October 2007
Skills
Customer Service, Research, Access, Public Speaking, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Data Entry, Outlook, Oracle, Insurance, Data Analysis, Finance, Management, Marketing, Sales, Team Building, Training
Education
ITT Technical Institute-Bessemer 1995 — 1999
Bachelor's degree, Electronic Engineering
Nitro, Inc. April 2014 - June 2015
Nitro, Inc. January 2013 - April 2014
LiveOps July 2011 - December 2012
Self-Employed June 2009 - July 2011
SurePayroll July 2007 - June 2009
Motorola May 2005 - August 2005
Motorola May 2004 - August 2004
Skills
Salesforce.com, Email Marketing, Lead Generation, CRM, Marketing Automation, Web Analytics, SaaS, Analytics, Microsoft Excel, Eloqua, Online Advertising, Sales Process, PPC, Marketing, Advertising, SEM, Project Management, Cloud Computing, Management, ExactTarget, Pardot, HTML, CSS, A/B testing, CAN-SPAM, CASL, Google Analytics, Google Adwords
Education
Michigan Technological University 2002 — 2007
Our Lady of the Lakes 1998 — 2002
USTA July 2014 - Present
BOS Staffing June 2014 - Present
River Club Apartments July 2014 - August 2014
TeleNet Marketing Solutions June 2014 - July 2014
LiveOps May 2013 - August 2013
Skills
Tennis, Physical Therapy, Fitness, Sports, Business, Fitness Training, Athletics, Wellness, Strength Training
Education
Emmanuel College 2012 — 2015
Laugh Out Loud Photography September 2014 - Present
Habersham County School System September 2013 - Present
LiveOps January 2010 - July 2012
Durham School Services November 2008 - May 2009
Sprint Nextel May 2006 - September 2008
Skills
Call Center, Cloud Computing, Microsoft Office 2007, Customer Satisfaction, Office Operations, Call Centers, Customer Service, Microsoft Word, Sales, Microsoft Excel, Outlook, Leadership, Data Entry, Direct Sales, Troubleshooting, Project Management, Networking, Sales Management, Cross-functional Team..., Software Documentation, Product Marketing, Strategic Planning, Program Management, Process Improvement, Training, Team Building, Team Leadership, Telecommunications, Salesforce.com
Education
North Georgia Technical College 2010 — 2013
Associate's degree, Business Administration and Management, General
World Implementation ManagerBlackhawk NetworkDecember 2011 - Present
LiveOps April 2010 - April 2011
JPMorganChase January 2007 - January 2009
JP Morgan Chase (formerly Washington Mutual) 2008 - 2009
Washington Mutual 2007 - 2008
Zomax December 1995 - January 2007
JDR Microdevices July 1985 - April 1995
Skills
Process Improvement, CRM, Cross-functional Team..., Outsourcing, Project Management, Start-ups, Leadership, Management, Call Centers, Program Management, Supply Chain, Vendor Management, Team Leadership, Software Documentation, Call Center, Team Building, Customer Service, Strategy, Analysis
Education
De Anza College 1977 — 1979
Associates, Electronics, Liberal Arts
inContact October 2014 - Present
LiveOps January 2013 - September 2014
ShoreTel August 2012 - January 2013
LifeSize Communications May 2007 - July 2012
LIfeSize Communications May 2007 - July 2008
Harbor Trading, LLC January 2005 - May 2007
ClearOne Communications October 2002 - January 2005
RSI Systems 1996 - 2002
VideoLabs 1993 - 1996
Skills
Strategic Partnerships, Business Development, Solution Selling, Unified Communications, Channel Partners, Channel Strategy, Sales Management, Telepresence, Sales, Channel, Channel Account..., Salesforce.com, Sales Presentations, CRM, Channel Sales, Selling, Managed Services, Video Conferencing, Channel Strategy..., Sales Leadership, Global Business..., Strategic Planning, Strategy, Go-to-market Strategy, Marketing, Business Planning, Sales Operations, Enterprise Software, Sales Process, Telecommunications, Virtualization, VoIP, Leadership, Direct Sales, Cisco Technologies, Business Alliances, Program Management, Partner Management, Professional Services, Wireless, Multi-channel Marketing, Management, Sales Enablement, International Sales, Product Marketing, Lead Generation, Demand Generation, Product Management, Software Industry, SaaS
Education
Gonzaga University - School of Business Administration 1988 — 1992
ERS Consulting-Automotive April 2014 - Present
Agero, Inc. March 2014 - May 2015
TeleTech January 2014 - April 2014
LiveOps March 2010 - October 2013
LiveOps March 2010 - October 2013
Coach-Net August 2000 - March 2010
Coach-Net August 2000 - March 2010
Coach-Net August 2000 - March 2010
Skills
Call Center, Process Improvement, Customer Experience, Team Building, Customer Satisfaction, Customer Service, Account Management, Call Centers, CRM, Team Management, Salesforce.com, Strategic Planning, Microsoft Office, Sales, Workforce Management, Microsoft Excel, Leadership, Training, Operations Management, Telecommunications, Team Leadership, Cross-functional Team..., Program Management
Education
El Camino College
Business/Commerce, General
LiveOps March 2011 - Present
CNA Insurance September 2002 - January 2003
Lehman Brothers March 2000 - September 2001
Skills
Filing, Fax, Telephone Skills, Typing, Phone Skills, Phone Sales, Answering Phones, Creative Writing, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Financial Statement..., Interpersonal Skills, Interpersonal..., Public Speaking, Accounting, Financial Accounting, Accounting Applications
Education
Kaplan University 2014 — 2016
Bachelor of Applied Science (BASc), Accounting
Kaplan University 2012 — 2014
Associate of Arts and Sciences (AAS), Accounting
Kaplan University 2012 — 2014
Associate of Science (A.S.), Accounting, Cum Laude
Flushing High School 1995 — 1997
Regents dipolma, Academics
A. Philip Randolph High School 1992 — 1995
Accounting and Business/Management
LiveOps August 2011 - Present
IntraLinks August 2009 - July 2011
SC Horizons April 2009 - July 2009
Avaya, Inc April 2003 - February 2009
Videsh Sanchar Nigam Ltd August 1994 - July 2000
Skills
Product Management, Telecommunications, Product Development, Program Management, Project Management, Six Sigma, Product Introduction, Cloud Computing, Cross-functional Team..., Agile Methodologies, SaaS, Product Lifecycle..., Cloud Applications, Management, Software Development, Go-to-market Strategy
Education
Michigan State University - The Eli Broad Graduate School of Management 2000 — 2002
Master of Business Administration (M.B.A.), Marketing and Supply Chain Management, 3.90
Malaviya National Institute of Technology 1989 — 1994
Engineer's Degree, Electronics and Telecommunications Engineering, Graduate with honors (top 10% of the class)
HealthMarkets May 2015 - Present
LiveOps March 2014 - Present
AC Financial Group July 2012 - December 2013
Phoenix DataLabs, Incorporated February 2012 - August 2012
JaniKing International, Inc. May 2011 - September 2011
Gravograph October 1985 - December 1993
Heines Goebel Hammond, Inc. June 1985 - August 1993
Qwip Systems Division of Exxon Enterprises, Inc. June 1975 - September 1983
Skills
Sales, Sales Management, Consultative Selling, Direct Sales, Sales Process, Account Management, Solution Selling, B2B, New Business Development, Key Account Management, Trade Shows, Sales Operations, Negotiation, Customer Relations, Marketing Strategy, Strategic Planning, Customer Service, Forecasting, P&L Management, Direct Marketing, Marketing Management, Team Building, Business Planning, Problem Solving, Business Strategy, Team Leadership, Online Marketing, Coaching, Cold Calling, Planning, Microsoft Office, Territory, Selling, Analysis, Employee Relations, Administration, Contract Negotiation, Contract Negotiations, Sales Presentations, Market Penetration, Market Development, Key Account Development, Customer Retention, National Account..., Sales Growth, Sales Support, Lead Generation, National Accounts, Strategic Partnerships, Client Retention
Education
Miller Heiman Strategic Selling Course 2008 — 2009
Certificate of Achievement, Strategic Selling
Macomb Community College 1972 — 1974
Associates Degree, Business Administration-Business Law
Lending Club December 2012 - Present
LiveOps May 2009 - May 2012
Contactual July 2005 - October 2008
Clarus Systems 2004 - September 2004
NeuStar August 2003 - March 2004
NightFire Software, Inc. October 1998 - August 2003
Quintus Corp September 1991 - October 1998
Skills
SaaS, Scalability, Agile Methodologies, Enterprise Software, Software Development, Software Engineering, Cloud Computing, Scrum, Software Design, System Architecture, Architectures, Management, Strategy, Start-ups, VoIP, Strategic Partnerships, CRM, Product Management, Architecture, Distributed Systems, XML, Project Management, JavaScript, User Experience, Telecommunications, Ruby
Education
Imperial College London 1986 — 1991
Ph.D
Orion Health October 2014 - Present
Pro IT LLC December 2012 - Present
LiveOps February 2013 - September 2014
Expedia November 2009 - February 2013
Revlon February 2009 - November 2009
Honeywell Aerospace April 2008 - December 2008
Brazen Technology December 2007 - April 2008
Universal Technical Institute July 2007 - October 2007
Virtual Staffing Inc April 2007 - July 2007
IPOWER July 2006 - April 2007
Skills
System Administration, Web Development, Network Administration, Windows, Linux, Unix, Web Design, Active Directory, VMware, VMware ESX, Disaster Recovery, Windows Server, Servers, Troubleshooting, DNS, Networking, Integration, Red Hat Linux, VPN, Software Installation, Firewalls, DHCP, Apache, System Deployment, Hardware
Education
Rio Salado College 2008 — 2012
Associates With Distinction, Computer Science, A
Glendale Community College 2005 — 2006
@WalmartLabs November 2012 - Present
Walmart.com September 2011 - November 2012
LiveOps July 2011 - September 2011
LiveOps June 2006 - July 2011
Skills
Cloud Computing, SaaS, Linux, System Administration, Unix, Open Source, Virtualization, Servers, Data Center, Shell Scripting, Bash, Operating Systems, DNS, Hadoop, Nagios, MySQL, High Availability, Technical Support, Apache, Web Applications, Perl, TCP/IP, Scalability, Software Development, Java, Distributed Systems, Solaris, SQL, HTML
Education
Foothill College 2003 — 2006
Computer Science
Fulltime student November 2013 - Present
LiveOps January 2002 - April 2014
Skills
PowerPoint
Education
Kaplan College-San Antonio 2013 — 2014
South University-Columbia 2006 — 2008
Bachelor of Applied Science (BASc) (In Progress), Health/Health Care Administration/Management
John Jay High School 1986 — 1988
Diploma
Calhoun High School 1984 — 1986
Diploma
Chase Credit Card Services September 2013 - July 2015
Ceres Food Group November 2012 - September 2013
Marianjoy Rehabilitation Hospital September 2010 - November 2012
Marianjoy Rehabilitation Hospital September 2010 - November 2012
Lending Solutions Inc June 2008 - September 2010
Lending Solutions June 2008 - September 2010
LiveOps August 2005 - September 2006
Xerox September 1985 - January 1997
Skills
Customer Service, Menu Development, Hospitals, Food, Nutrition, Nutritional Counseling, Culinary Skills, Dietetics, Management, Wellness, Nutrition Education, Cooking, Food Service, Customer Satisfaction, Budgets, Public Speaking, Catering, Team Building, Healthcare
Education
Harper College 2008 — 2010
Associate in Applied Science, Dietetic Technician
Harper College 2007 — 2010
Associates Degree of Applied Sciences, Dietetic Technician
University of Illinois
Bachelors of Arts Degree, Criminal Justice
University of Illinois at Chicago/Jane Addams School of Social Work
Social Work Administration and Policy
Oracle November 2013 - Present
LiveOps August 2011 - November 2013
Nuance Communications July 2006 - August 2011
Syntellect September 2003 - July 2006
S1 Corporation April 2002 - September 2003
Intervoice 1992 - 2002
IBM 1982 - 1992
Skills
SaaS, Call Center, Sales Management, Account Management, Direct Sales, Solution Selling, Consultative Selling, Cloud Computing, Enterprise Software, Software Sales, IVR, Call Centers, Selling, Software Industry, Sales Presentations, B2B, Cold Calling, Business Intelligence, Salesforce.com, Telecommunications, Business Development, Managed Services, Product Marketing, Data Center, SIP, Executive Management, Outsourcing, Go-to-market Strategy, Strategic Partnerships, Channel Partners, Storage, Unified Communications, Strategy, Competitive Analysis, CRM, Customer Experience, Mobile Devices, Demand Generation, Business Alliances, Wireless, Vendor Management, Sales Engineering, Customer Retention, Pre-sales, Partner Management, Sales, Product Management, Professional Services, Sales Operations, Lead Generation
Education
Michigan State University 1978 — 1982
Bachelors of Science, Engineering, Business
CSC - Computer Sciences Corporation April 2015 - September 2015
Hewlett-Packard February 2015 - September 2015
Fresinius Medical Care November 2013 - February 2014
Trextel July 2013 - November 2013
The Literacy for Youth Foundation August 2010 - June 2013
LiveOps July 2005 - August 2010
Contractor October 2001 - June 2005
GE Energy Services March 1999 - June 2001
Spectrums Network January 1996 - February 1999
Marta January 1996 - June 1996
Skills
Recording, Music Production, Songwriting, Voice Over, Business Process, Event Management, Training, Salesforce.com, Troubleshooting, CRM, Recruiting, Telecommunications, Social Networking, Music Industry, Six Sigma, SDLC, Project Planning, MS Project, Microsoft Publisher, Publisher 2007, PowerPoint, Microsoft Word, MS Excel Pivot Tables, SME, Visio, Vendor Management, Analysis, Management, Interviews, Project Management, Process Improvement, Budgets, Call Centers
Education
Keller Graduate School of Management of DeVry University 2014 — 2016
Master's degree, Project Management
University of Phoenix 2010 — 2013
Bachelor of Science (B.S.), Information Technology/Information Management
Clayton State University 2009 — 2009
Voiceover Certification, VOA
University of West Georgia 1983 — 1985
Finance/Accounting
Walmart November 2013 - January 2015
LiveOps April 2011 - August 2012
Arise Virtual Solutions Inc. November 2010 - 2012
Skills
Photoshop, Graphic Design, Background Design, Logo Design, Photography, Business Cards, Painting, Photo Editing, Illustrator, Adobe Creative Suite, Customer Service, Call Centers, Technical Support, Client Billing, Microsoft Office, Apple Software, Windows Operating...
Education
Sandhills Community College 2009 — 2012
Bachelor, Graphic Design / Media
North Carolina Agricultural and Technical State University 2006 — 2009
None, Graphic Communication Systems with a concentration in Integrated Internet Technologies
Healthways May 2015 - Present
CareCoreMedSolutions September 2014 - May 2015
MedSolutions May 2013 - September 2014
MedSolutions September 2012 - May 2013
MedSolutions January 2012 - October 2012
MedSolutions October 2010 - January 2012
LiveOps January 2009 - October 2010
The Legacy Center January 2006 - October 2010
Paschall Services November 2004 - November 2006
Verizon Wireless 2002 - 2004
Skills
Project Management, Contract Negotiation, Customer Service, Event Planning, Advertising, Team Leadership, Management, Staff Development, Staff Management, Sales, Marketing, Public Speaking, Team Building
Education
Middle Tennessee State University 1995 — 1999
Bachelor of Science
salesforce.com September 2014 - Present
LiveOps March 2013 - August 2014
LiveOps February 2011 - February 2013
Quarksoft LLC November 2007 - January 2011
Quarksoft January 2006 - November 2007
CERTUM 2004 - 2005
Quarksoft February 2002 - September 2004
Skills
Java, Java Enterprise Edition, OSGi, JMS, Akka, ActiveMQ, Web Services, Perl, MySQL, Software Engineering, XML, JavaScript, Ruby, JUnit, Integration, Software Development, Agile Methodologies, Spring, Maven, Requirements Analysis, PCI Standards, Spring Framework
Education
Instituto Tecnológico Autónomo de México 1997 — 2002
Bachelor's degree, Computer Engineering
Symantec October 2014 - Present
Liveweave.com May 2012 - Present
LiveOps July 2013 - September 2014
iRise August 2011 - June 2013
Quadrant 4 System Corporation March 2009 - July 2011
Tech Mahindra (formerly Mahindra Satyam) July 2005 - February 2009
Skills
User Experience, User Interface Design, Mobile Devices, Software Project..., Business Analysis, User Interface, Visual Design, User Experience Design, Requirements Analysis, Usability Testing, Web Applications, Usability, Wireframes, Interaction Design, CSS, HTML5
Education
Stanford University 2007 — 2008
Stanford Certified Project Manager, Stanford Advanced Project Management (SAPM)
Louisiana Tech University 2002 — 2004
Master of Science, Biomedical Engineering
Nagpur University 1996 — 2000
Bachelor of Engineering, Electrical Engineering
Kelly Services contracting for DePuy Synthes June 2015 - Present
LiveOps August 2008 - June 2015
LiveOps January 2006 - August 2008
Home Based January 2001 - February 2006
Andrews Federal Credit Union February 1996 - September 2000
AAFES February 1995 - April 1996
Skills
Program Management, Customer Service, Training, Cross-functional Team..., Project Management, Sales, Microsoft Office, Team Building, Leadership, Account Management, Customer Satisfaction, Microsoft Excel, Call Centers, Public Speaking
Education
Middlesex Community College 1993 — 1994
Business Administration and Management, General
Cape Cod Community College
Business Administration and Management, General
Florida Arrhythmia Consultants February 2013 - Present
LiveOps July 2012 - Present
Target August 2006 - April 2012
Memorial Healthcare System November 2008 - December 2008
Broward Health May 2008 - June 2008
Skills
Customer Service, Communication, Telecommunications, Time Management, Organization, Teamwork, Healthcare, Nuclear Medicine, Remote Monitoring, Internet, Microsoft Office
Education
Nova Southeastern University 2010 — 2011
Bachelor's Degree, Health Science
Keiser University-Ft Lauderdale 2007 — 2009
Associate of Science (A.S.), Nuclear Medical Technology/Technologist
St. Thomas Aquinas High School 1999 — 2003
High School Degree
Aflac 2013 - Present
LiveOps November 2012 - March 2013
Costex Tractor Parts April 2012 - July 2012
Velda Farms Dairy April 2010 - February 2012
Group M August 2009 - April 2010
Federal Assist August 2005 - February 2009
Skills
Inventory Management, Supply Chain, Inventory Control, Microsoft Office, Logistics, Purchasing, Payroll, Accounts Payable, Accounts Receivable, QuickBooks
Education
Florida International University 2010 — 2013
Bachelor's Degree, Finance
Kaplan University 2007 — 2008
Associate of Science (AS), Business Administration
Work From Home Inc. February 2010 - Present
TripleCurve February 2014 - July 2015
oDesk Freelancer July 2011 - October 2012
LiveOps April 2009 - June 2011
Livework September 2009 - April 2011
Skills
SEO, Technical Writing, HTML, Project Management, Web Development, Google Adwords, Social Media, Google Docs, Social Media Marketing, JavaScript, Software Development, Content Management, Web Applications, Microsoft Office, XML, Customer Service, Creative Writing, Content Development, Content Writing, Web Content, Freelance Writing, Blogging, Content Strategy, Copy Editing, Editing, Creative Strategy
Education
King's College
Associate of Arts and Sciences (A.A.S.), Computer Programming
Liveops March 2008 - Present
American Drum January 2005 - Present
Advanced Lead Exchange September 2010 - April 2011
Paramount Builders January 2006 - May 2010
Ver-A-Fast Corporation April 2007 - April 2008
Procard International August 2005 - January 2007
West Corporation July 2005 - December 2005
Brandseed February 2005 - August 2005
D. F. King & Company March 2000 - January 2005
CTI Convention Staffing September 2001 - July 2004
Skills
Customer Relations, Social Networking, Team Building, Business Management, Sales, Artists, Fashion Illustration, Production Managment, Manufacturing, Lead Generation, Management, Garment Manufacturing, Garment Costing, Garment Fitting, Fashion Shows, Fashion Design, Showrooms, Investment Banking, Customer Service
Education
Grand Canyon University 2012 — 2014
Master in Science in Leadership, Leadership Studies, A+
Kaplan University 2011 — 2012
MBA in Finance, B+
Investment Banking Institute 2010 — 2011
Certification, Investment Banking
Netcom Information Technology 2002 — 2002
Certification, Information Technology (Computers)
Fashion Institute of Technology 1988 — 1993
AAS & BS, Fashion Design & Production Management
Virginia Commonwealth University 1985 — 1988
Bachelor of Fine Arts (B.F.A.), Fine Art & Fashion Design
Virginia State University 1984 — 1985
Clothing and Textiles
Richmond Technical Center 1982 — 1984
Certification, Clothing Occupations
Intermedia July 2014 - Present
LiveOps January 2014 - July 2014
CashEdge a Fiserv Company July 2012 - February 2014
Venture Staffing April 2011 - April 2012
Venture Staffing November 2010 - May 2011
ESS staffing April 2010 - November 2010
netPolarity February 2009 - April 2010
Keifer Professional Search September 2007 - February 2009
Capitol Nissan April 2007 - September 2007
Sunnyvale Lincoln December 2006 - April 2007
Skills
Applicant Tracking..., Benefits Negotiation, Internet Recruiting, Contract Recruitment, Technical Recruiting, Management, Interviews, Sourcing, Start-ups, Recruiting, Marketing, Temporary Placement, Business Development, Executive Sales..., College Recruiting, Leadership, Performance Management, CRM
Education
Archbishop Mitty
De Anza College
LiveOps September 2012 - Present
Mary Kay Inc. February 2012 - April 2015
GEICO November 2006 - January 2012
Lakeside Mortgage October 2005 - November 2006
Skills
Call Centers, Data Entry, Microsoft Office, Time Management, Marketing, Insurance, PowerPoint, Training, Access, Team Building, Forklift Operator, Microsoft Excel, Microsoft Word, Invoicing, Direct Sales, Leadership, Public Speaking, Event Planning, Strategic Planning
Education
DeVry University-Georgia 2001 — 2004
Bachelor of Science (BS), Business Administration and Management, General
Devry University, Decatur, Georgia
CrazyFreebieQueen July 2014 - Present
Passion Parties February 2014 - December 2014
West Corporation June 2013 - October 2014
LiveOps May 2012 - October 2014
PharmMD June 2014 - September 2014
Divas In Action May 2012 - January 2014
EarthLink Business June 2012 - January 2013
Beautiful Treasures July 2011 - July 2012
Skills
Customer Service, Sales, Presidency, Ownership, Blogging, Time Management, Entertainment, Small Business, Entrepreneurship, Social Networking, Start-ups, Online Marketing, Direct Sales, Training, Team Building, Marketing
Education
University of Alabama 2014 — 2016
Bachelor of Science (B.S.), Psychology
Gadsden State Community College 2010 — 2012
Associate's degree, Psychology
Self March 2013 - Present
LiveOps March 2013 - March 2014
Avon February 2013 - September 2013
Regions Financial Corporation November 2012 - March 2013
Sitel March 2008 - October 2008
Macy's October 2007 - December 2007
RadioShack October 2005 - August 2006
Red Lobster July 2003 - October 2005
Skills
Sales, Customer Service, Internet, Telecommunications, Merchandising, Cash Register, POS, Visual Merchandising, Sewing, Craft, Supervision, Microsoft Word, 40 wpm, Multi Tasking, Serving Others, Waitressing, Hosting, Technology, Cooking, Problem Solving, HTML, CSS, PowerPoint, Leadership, Microsoft Office, Customer Satisfaction, Data Entry, Teamwork, Social Media, Inventory Management, Time Management, Retail
Education
Southwest Tennessee Community College 2014 — 2016
Associate's Degree, Information Technology: Application Developement
International Academy of Design and Technology-Nashville 2007 — 2007
Associate's degree, Design and Merchandising, 3.8
LiveOps June 2015 - Present
FITTEAM GLOBAL June 2015 - Present
Quicken Loans March 2014 - June 2015
One Reverse Mortgage March 2014 - June 2015
Skills
Leadership, Team Building, Wellness Coaching, Marketing, Account Management, New Business Development, Business Development, Fitness, Customer Service, Sales Presentations, Mortgage Lending, Investments, First Time Home Buyers, Mortgage Banking, Real Estate, Finance, Budgets, Management, FHA, Strategic Financial..., Funding, Capital Raising, Investment Properties, Sales, Selling, Reverse Mortgages, Negotiation, Financial Planning, Loans, Microsoft Office, Home Equity Loans, Retirement Planning
Education
Wayne State University
Graphic Design
Michigan Institute of Real Estate
Real Estate
Disney University
Business Administration and Management, General
Henry Ford Community College
Business Administration and Management, General
Trenton High School
LiveOps January 2008 - Present
Freelancer January 2001 - Present
Cornerstone Strategic Consulting August 2011 - February 2012
Alle-Kiski Learning Center July 1994 - June 2011
Skills
Office Administration, Direct Sales, Inside Sales, Recruitment/Retention, Technical Recruiting, Contract Recruitment, Student Recruitment, Sales Recruitment, Grant Writing, Writing, Creative Writing, Feature Writing, Proposal Writing, Speech Writing, Advertising, Public Relations, Public Speaking, Direct Marketing, Fundraising, ADP Payroll, Payroll, Microsoft Office, Administrative Support, Supervisory Skills, Interviewing, Salary Negotiation, Rate Negotiation, Customer Relations, Teacher Training, Staff Training, Training & Development, Research, Report Writing, Database Design, Call Center, New Business Development, Resume Writing, Social Networking, Hiring, Mentoring, Job Fairs, Recruitment Advertising, Full-cycle Recruiting, Administration, Internet Research, Social Media, Staff Development, Talent Acquisition, Event Planning, Coaching
Education
Harcum College
Leadership
Westmoreland County Community College
Associates, Marketing/English
LiveOps August 2013 - Present
Autobell Car Wash Corporate Office October 2012 - January 2013
Autobell Car Wash Corporate Office February 2007 - September 2011
Hiltz Management November 2006 - January 2007
Morrison's Cafeteria September 2005 - November 2006
Skills
Accounting, Computer Proficiency, Invoicing, Management, Leadership, Accounts Receivable, Data Entry, Customer Service, Spreadsheets, Access, Administrative..., Inventory Management, QuickBooks, Microsoft Excel, PowerPoint, Process Scheduler, Telephone Skills, Sales, Retail, 10 Key, Multi Tasking, Tax Preparation, Clerical Skills, Office Administration, Microsoft Word, Microsoft Office, Analytical Skills, Customer Satisfaction, Teamwork, Data Analysis, Organization &..., Filing, Office Equipment, Bookkeeping, Internet Explorer
Education
King's College 2005 — 2006
A.A.S. Degree, Accounting
Anson High School 2001 — 2005
High School
LiveOps December 2013 - Present
Green Works Web Services January 2010 - Present
Cloud 10 Corporation March 2008 - February 2009
View Point Mobility,LLC April 2001 - June 2005
Freedom Motors USA October 1997 - January 1999
Skills
Customer Service, Microsoft Office, Research, Troubleshooting, Call Center, Management, Microsoft Word, Marketing, Team Building, Call Centers, Data Entry, Outlook, Sales, Customer Satisfaction, Access, Process Improvement, Microsoft Excel, Social Networking
Education
Kellogg Community College 1991 — 1992
Course Completions, CIS CSA
Webb Investment Network June 2010 - Present
Everwise June 2012 - Present
Rebooting Work, Transform How You Work In The Age of Entrepreneurship July 2011 - Present
LiveOps July 2011 - January 2014
LiveOps December 2006 - July 2011
eBay June 2002 - August 2006
eBay August 1999 - June 2002
Gateway July 1998 - August 1999
Bay Networks 1995 - 1998
Skills
Start-ups, Team Building, Entrepreneurship, SaaS, Venture Capital, Cloud Computing, E-commerce, Talent Developer, Technology, Leadership, Business Development, Product Management, Business Strategy, Strategic Partnerships, Performance Management, Digital Strategy, Engaging Public Speaker, Published Author, Change Management, Mobile Devices, Mentoring, Angel Investing, Innovation Management, Strategy, Enterprise Software, Go-to-market Strategy, Scalability, Agile Methodologies, Online Advertising, Customer Acquisition, Mergers & Acquisitions, Operations Management, IT Strategy, Executive Management, Online Marketing, Salesforce.com, Digital Media, CRM, Product Marketing, Mobile Applications, Analytics, Lead Generation, User Experience, Cross-functional Team..., Outsourcing
Education
Florida Atlantic University 1976 — 1978
BA, Criminal Justice
2012 Survival Guide January 2010 - Present
LiveOps January 2008 - Present
Savage Enterprises June 2008 - July 2010
Tempest Enterprises July 2005 - June 2008
America's Best Inn and Suites January 2000 - September 2001
Holiday Inn Exprees Hotel & Suites January 1994 - June 1998
Skills
Radio Broadcasting, Trucking, Creative Writing, Advertising, Audio Editing, Blogging, Books, Broadcast, Content Management, Content Strategy, Copywriting, Creative Writer, Editing, Entertainment, Facebook, Feature Articles, Freelance Writing, Public Relations
Education
Great Basin College 2001 — 2001
CDL, Commercial Driver's License
Altahama Technical Institute 1996 — 1996
Finally got the damn thing, GED
National Institute of Broadcasting 1978 — 1979
Associates, Radio Broadcasting
Winston Churchill Collegiate Institute 1974 — 1978
Your basic High School Diploma, Editor of Newsletter, Bulldog
WTS International December 2013 - September 2014
NASDAQ OMX, Inc. March 2012 - November 2013
OTSUKA PHARMACEUTICALS July 2011 - December 2011
LIVEOPS May 2009 - April 2011
HUMAN CAPITAL CONSULTANTS, LLC July 2008 - April 2009
GLOBAL EXPRESS FINANCIAL SERVICES March 2005 - January 2008
PRIME OFFICE PRODUCTS January 2004 - February 2005
BLUESTONE LAW, LTD December 2002 - August 2003
GE INFORMATION SERVICES, INC June 1999 - July 2001
Skills
Training, Customer Service, Administrative..., Recruiting, Management, Human Resources, Microsoft Office, Program Management, Time Management, Visio, Research, Marketing, Microsoft Excel, Event Management, Interviews, Negotiation, Sales, Employee Benefits
Education
Montgomery College
AA, Business & Computers
University of Warwick August 2013 - September 2014
DataTracks March 2014 - July 2014
LiveOps September 2010 - November 2010
The Udinsky Group August 2008 - August 2009
Law Offices of Eric Laurence June 2007 - August 2007
Skills
Econometrics, Economics, Stata, Emerging Markets, Salesforce.com, Analytics
Education
University of San Francisco 2009 — 2013
Master of Arts, Economics
University of California, Berkeley 2004 — 2008
Bachelor of Arts, Economics
De Anza College 2003 — 2006
Associate of Arts (AA), Paralegal Studies
Cupertino High School 2000 — 2004
Hyatt Hotels Corporation June 2015 - Present
ContactPoint, LLC May 2013 - July 2015
Working Solutions January 2012 - December 2013
ACD Direct October 2010 - December 2013
LiveOps January 2007 - December 2013
Mastermind Marketing 1997 - January 1999
Transnational Ventures 1995 - 1997
Ashton Woods Homes 1993 - 1995
The Drees Company 1993 - 1994
Skills
Customer Service, Call Centers, Customer Satisfaction, Team Building, Process Improvement, Sales, Leadership, Salesforce.com, Management, CRM, Training, Team Leadership, Microsoft Office, Microsoft Word, Outlook, Account Management, Project Management, Vendor Management, Microsoft Excel, Access, Strategic Planning, Accounting, Cost Accounting, Software Documentation, Windows, System Administration, Budgets, Telecommunications, Negotiation, Time Management, Communication, Organization Skills, 10 Key, Accounts Payable
Education
LaGrange College 1985 — 1988
Business Administration/Accounting
LiveOps March 2008 - Present
Earthlink, Inc 2005 - March 2008
Sylantro Systems 1999 - 2004
Lucent Technologies 1997 - 1999
Skills
Servers, VoIP, Cisco Technologies, Telecommunications, Computer Network..., Software Development, Data Center, Awesomeness, Cloud Computing, Hardware, Network Engineering, Networking, Product Management
Education
University of California, Santa Cruz 2008 — 2010
Network Engineering and Mgt Certificate In Progress, Network Engineering
Cisco Networking Certification 2007 — 2007
CCNA, Cisco Certified Network Associate
Cisco Voice Professional Certification 2007 — 2007
CCVP, Cisco Certified Voice Professional
Golden Gate University
MBA, Telecommunications
Lehigh University
Bachelor’s Degree, Electrical, Electronics and Communications Engineering
LiveOps October 2014 - Present
Imagine Studios Inc. 2008 - 2009
Cleaning Services 2001 - 2008
Absolute Quality Inc. 1999 - 2001
National MS Society 1999 - 1999
Cleaning Services 1995 - 1999
Baltimore County Public Schools 1998 - 1998
Skills
Illustration, Darkroom, Oil Painting, Oil Pastel, Pencil, Charcoal Drawings, Ink, Silk Screening, Film Production, Film Editing, Sketching, Digital Media, Website Development, EHR, Health Information..., Hospital Information..., HIS Implementation, Healthcare Information..., SNOMED, Semantic..., CCHIT, Adobe Creative Suite, Scratchboard, Line Art, E-brochures, Color Theory, Web Design, Spot Color, Packaging Graphics, Charcoal Art, Linocut, Flash, Book Illustration, In-house Design, Line Drawing, File Preparation, Standees, Collateral Systems, Book Covers, Channel Letters, Medical Records, ICD-9-CM, E/M coding, Healthcare Information..., ARRA, Customer Service, Screen Printing, GoLive, Suitcase Fusion, Typesetting
Education
Forsyth Technical Community College 2012 — 2012
Health/Medical Preparatory Programs
Guilford Technical Community College 2005 — 2008
Associate of Arts and Sciences (A.A.S.), Commercial and Advertising Art
Guilford Technical Community College 2003 — 2005
Associate of Arts and Sciences (A.A.S.), General Studies
Guilford College 2002 — 2002
Web/Multimedia Management and Webmaster
Carver Center for Arts and Technology 1995 — 1999
Visual Arts, Design and Visual Communications, General, 3.5
LiveOps June 2013 - Present
Department of homeland sec December 2002 - Present
Cenury21 Department Store June 2002 - December 2002
ShopRite LPGA Classic November 2000 - June 2002
Skills
Public Speaking, Research, Public Relations, Public Policy, Microsoft Excel, Social Media, Nonprofits, Policy, Policy Analysis, Project Management, Event Planning
Education
Essex County College
Undergraduate
Saddlebrook Properties, LLC March 2014 - Present
Green Essentials Marketing March 2014 - Present
Total Management Strategies, LLC October 2011 - March 2014
ARG Financial Staffing August 2010 - May 2011
LiveOps April 2009 - August 2010
MediaOcean, Inc October 2005 - March 2009
CompBenefits Corporation January 2003 - October 2005
KnowledgeStorm, Inc April 2000 - October 2002
IBM March 1997 - April 2000
Skills
Lotus Notes, Customer Service, Outlook, Microsoft Office, Travel Arrangements, PowerPoint, Microsoft Excel, Administrative..., Access, Workshop Facilitation, Database Administration, Spreadsheets, Contract Management, Invoicing, Training
Education
Miami University 1991 — 1996
Bachelors of Science, Elementary Education
LiveOps January 2013 - Present
Professional Association for Customer Engagement (PACE) March 2013 - Present
Member March 2014 - Present
ShoreTel July 2011 - January 2013
NICE Systems 2006 - 2011
CalAmp/Vytek/INR 1998 - 2006
NEC 1996 - 1998
Camelot Consulting Group 1991 - 1996
United Technologies Communications Company 1982 - 1991
Skills
Contact Centers, Call Centers, Cloud Computing, SaaS, Customer Experience, Technology Enabled..., Contextual Routing, Customer Experience..., CRM, Solution Selling, Channel Partners, Strategy, Telecommunications, Account Management, Enterprise Software, Business Development, Analytics, Management, Global Sales, Direct Sales, Consultative Sales..., Sales Engineering, Leadership, Salesforce.com, Sales Management, Strategic Partnerships, Contact Center..., Sales, Financial Markets, Solution-Oriented..., Strategic Sales Plans, Global Account..., F100/F500 accounts, Multi-Channel Analytics, Customer Retention, Contract Negotiation, Entrepreneurship, P&L Management
Education
Montclair State University
BS, Business Managment
SISTERS Magazine August 2012 - Present
Alorica February 2013 - August 2013
English Academy July 2011 - January 2012
LiveOps December 2009 - September 2010
Skills
Culinary Skills, Creative Writing, Teaching, Learning Management
Education
Miami Dade College 2013 — 2015
English Language and Literature/Letters
Robert Morgan Educational Center
High School/Secondary Diplomas and Certificates
Project Payday May 2014 - Present
LiveOps November 2006 - Present
Skills
Customer Service, Call Center, Microsoft Excel, Microsoft Word, Sales
Education
Ivy Tech Community College-Columbus 2014 — 2016
Associate of Science (A.S.), Paralegal Studies, Sophomore
Arlington High School
Arlington High School
LiveOps April 2013 - Present
Netpace May 2009 - April 2013
Global Web Solutions E.C November 2005 - May 2009
Computer Research Pvt Ltd May 2000 - November 2005
Skills
Oracle, Oracle RAC, Oracle Enterprise..., System Administration, Nagios, SQL Navigator, RMAN, PL/SQL, OTRS, Toad, Documentations, MySQL, SQL, AWStats, Erwin, Statspack, SQL*Plus, Oracle Applications, Oracle Grid, Oracle Advanced..., Red Hat Linux, MySQL Replication, MySQL Cluster, SQLyog, LDAP, Shell Scripting, Microsoft SQL Server, Data Migration
Education
University of Karachi 1998 — 2000
Bachelor of Commerce
LiveOps December 2014 - Present
Universal Technical Institute July 2014 - October 2014
Universal Technical Institute March 2012 - June 2014
Universal Technical Institute February 2011 - March 2012
Eastern Illinois University August 2008 - May 2009
Skills
Curriculum Design, Coaching, Document Design, Education, Adult Education, Instructional Design, Onboarding, Articulate Suite, Training, Information Design, Career Development, Employee Training, Strategy, Employee Benefits, Bill Reconciliation, E-Learning, Program Management, Career Counseling, Leadership Development, Resume Writing, Student Affairs, Teaching, Interviews, Enrollment Management, Admissions, Charismatic Leadership, Public Speaking
Education
Rio Salado College 2013 — 2014
eLearning Certification Program
Eastern Illinois University 2008 — 2009
M.A., Art
Eastern Illinois University 2004 — 2008
B.A., Art Education
Tendril July 2015 - Present
Marketing Technologies Group, LLC April 2014 - January 2015
Western Union February 2012 - April 2014
LiveOps July 2009 - February 2012
Expert Markets December 2008 - June 2009
LiveOps May 2004 - November 2008
HSBC March 2003 - April 2004
Citibank June 2001 - August 2001
DAI 1999 - 2000
The Development Fund May 1998 - October 1999
Skills
Business Development, Strategy, Strategic Partnerships, Product Marketing, Lead Generation, Start-ups, Marketing Strategy, Direct Marketing, Go-to-market Strategy, Sales, Analytics, SaaS, Financial Services, Enterprise Software, Call Centers, Marketing, Product Development, International Marketing, Crowdsourcing, Entrepreneurship, Solar Energy
Education
Northwestern University - Kellogg School of Management 2000 — 2002
Master of Business Administration (M.B.A.), Marketing & Finance
Wesleyan University 1990 — 1994
BA, History
Kroger July 2014 - Present
WellPoint September 2013 - Present
IHOP September 2012 - September 2013
Griffin Business Consulting March 2012 - August 2012
Kroger August 2006 - March 2012
LiveOps January 2010 - August 2011
Westside Cleaners April 2004 - April 2006
Skills
Customer Service, Microsoft Office, Outlook, Microsoft Excel, Microsoft Word, PowerPoint, Public Speaking, Team Building, Data Analysis, Social Media, Budgets, Strategic Planning, Research, Recruiting, Sales, Call Center, Customer Satisfaction, Event Planning, Training, HTML
Education
Tennessee Technological University 2008 — 2011
B.S, Business Administration; Management Information Systems, 2.79
Dyersburg State Community College 2006 — 2008
LiveOps December 2012 - Present
Blackhawk Consulting, Inc. March 2010 - Present
Crump Insurance Services May 2005 - February 2010
Club Octane 2000 - 2007
Bowne Business Solutions January 2004 - May 2005
Spectra-Physics, Inc. March 2001 - January 2004
Cybersource, Inc. May 2000 - March 2001
Santa Cruz Biotechnology August 1997 - May 2000
Skills
Hyperion Planning, Hyperion Financial..., Essbase, Financial Modeling, Financial Analysis, Financial Planning, Financial Reporting, Financial Systems..., Compensation, Executive Reporting, Business Strategy, Business Development, Strategic Financial..., Deferred Compensation, Managerial Finance, Analysis, Management, Business Analysis, Budgets, Accounting, Leadership, Analytics, Sarbanes-Oxley Act, Business Planning, Finance, Corporate Finance, Access, Strategic Planning, Auditing, Change Management, Project Planning, Risk Management, Start-ups, Executive Management, Strategy, Cross-functional Team..., Sales Operations, Sales, Process Improvement, Competitive Analysis, Enterprise Software, Mergers & Acquisitions, Negotiation, Internal Audit, Business Process..., Cloud Computing, Insurance, Business Intelligence, CRM, Consulting
Education
Lake Forest Graduate School of Management 2014 — 2016
Master of Business Administration (MBA)
University of California, Santa Cruz 1996 — 1998
BS
LiveOps May 2010 - Present
Baubles and Beyond Boutique September 2003 - February 2010
LiveOps April 2010 - 2010
Education
Johnson & Wales University 1988 — 1990
AOS Baking and Pastry Arts, Breads, Plated Desserts, Cake Design, All types of baking and finishing.
Angelz Nation February 2015 - Present
ConnectAndSell, Inc September 2012 - Present
LiveOps September 2011 - September 2012
Skills
Public Speaking, Fashion, Microsoft Office, Event Planning, Customer Service, Social Networking, Microsoft Word, Microsoft Excel, Marketing, Small Business, Entertainment, Administrative..., Leadership
Education
Edgewood High School 2002 — 2006
diploma
Harford Community College
LiveOps January 2015 - Present
Farm Bureau of Michigan October 2013 - January 2015
Skills
Life Insurance, Auto Insurance, Home Insurance, Workers Comp, Renters Insurance, Insurance, Whole Life, Term Life Insurance, Umbrella Insurance, Disability Insurance, Commercial Insurance
Education
Eastern Michigan University 2012 — 2014
Bachelor of Science, Psychology
Reeths-Puffer High School 1998 — 2002
LiveOps January 2013 - Present
McDonald's Corporation March 2012 - July 2012
None January 2009 - March 2009
Circuit City September 2008 - December 2008
Quiznos August 2006 - March 2007
Thai Basil May 2006 - August 2006
Skills
Cpr Certified, HIV prevention, Microsoft Office, Microsoft Excel, Photoshop CS3, Phlebotomy and EKG..., Type 50-60wpm, PowerPoint, Outlook, Data Entry, Sales
Education
FMTI 2012 — 2012
Phlebotomy and EKG Technician, Phlebotomy and EKG Technician, A
University of North Florida 2009 — 2011
Brevard County Public Schools 2008 — 2009
Brevard Community College 2008 — 2008
LiveOps May 2015 - Present
LiveOps October 2012 - April 2015
Taiwanese American Professionals (TAP) August 2012 - August 2013
Fanitics.com January 2012 - October 2012
Trustbeat.com January 2010 - June 2010
ushi.com November 2009 - January 2010
Wang & Li Asia Resources July 2009 - October 2009
Northrop Grumman Corporation November 2007 - September 2008
Northrop Grumman Corporation January 2006 - November 2007
Skills
Process Improvement, Product Development, Product Marketing, Market Research, Entrepreneurship, Product Management, Marketing Strategy
Education
University of California, Los Angeles - The Anderson School of Management 2008 — 2010
MBA
Fudan University 2009 — 2009
MBA
University of Illinois at Urbana-Champaign 2000 — 2005
MS/BS
LiveOps 2008 - Present
Education
Dillard University
LiveOps October 2009 - Present
Aflac July 2012 - June 2015
Aflac September 2013 - April 2014
Verizon Wireless December 2011 - July 2012
The Peoples Bank August 2006 - December 2011
The Peoples Bank December 2006 - September 2007
E-Z Way Moving and Storage January 2000 - January 2006
Skills
Marketing, Business Development, Management, Bookkeeping, Cash Flow, Sales, Customer Service, Account Management, Training, Team Leadership, Cold Calling, Team Building, Advertising, Event Management, Insurance, Budgets, Recruiting, Supplemental Health, Customer Retention, Human Resources
Education
Southern Wesleyan University 2009 — 2010
Masters, Business Administration
Lander University 2001 — 2005
Bachelor's, Business Administration
International Commercial Television Inc. July 2014 - Present
KPI Direct September 2012 - July 2014
LiveOps May 2008 - September 2012
Inpulse Response Group January 2006 - March 2007
Skills
Account Management, Lead Generation, Call Center, Call Centers, Sales, Salesforce.com, Cloud Computing, SaaS, Direct Sales, CRM, Strategic Partnerships, Enterprise Software, Sales Process, Sales Management, Solution Selling
Education
Ithaca College 2001 — 2005
B.S., Advertising and Public Relations
Consolidated Staffing Network June 2015 - Present
Lawrence Merchandising Services September 2014 - July 2015
Great Paper July 2011 - June 2014
The Salvation Army September 2006 - September 2010
U.S. VETS (United States Veterans Initiative) October 2005 - August 2006
AmeriCorps October 2005 - August 2006
LiveOps March 2004 - June 2004
Skills
Management, Leadership, Volunteering, Customer Service, Payroll, Community Outreach, Data Entry, Youth Development, Tutoring, Self-starter, Coordinating Special..., Creativity, Writing, Problem Solving, Citrix, Lotus Notes, Google Docs, Open Office, Microsoft Office, Kronos, Communication, Non-profits, Supervising, Merchandising, Zoning, Auditing, Retail, Visual Merchandising
Education
El Camino College 2001 — 2003
English/Journalism
Personiv August 2015 - Present
Corvisa October 2014 - August 2015
Corvisa August 2014 - October 2014
inContact May 2013 - July 2014
inContact May 2013 - July 2013
LiveOps July 2012 - May 2013
Arrow S3 December 2007 - July 2012
NACR December 2003 - December 2006
Syntellect March 2001 - February 2003
Netswork Inc. March 2000 - March 2001
Skills
SaaS, Unified Communications, Solution Selling, VoIP, Telecommunications, Telephony, Cloud Computing, Account Management, Contact Centers, Enterprise Software, Strategy, Sales, Managed Services, Direct Sales, Channel Partners, Leadership, Professional Services, Key Account Management, New Business Development, Creative Problem Solving, SIP, Avaya, Sales Process, Salesforce.com, Management, Business Development, CRM, Call Centers, Offshore Outsourcing, Contact Center...
Education
Grossmont College 1981 — 1982
Business Administration and Management, General
Santa Barbara City College 1979 — 1980
Global Industrial a Systemax Company June 2014 - May 2015
LiveOps September 2006 - April 2015
Live Ops September 2006 - March 2014
Maxxis International March 2001 - June 2004
Dillard's Department Store September 2000 - March 2001
Daycare owner December 1996 - March 2001
Hanover Insurance Company August 1994 - November 1996
Florida Dept. of Natural Resources, District 1 October 1988 - January 1993
Skills
Time Management, Call Center, Customer Service, Microsoft Excel, Sales, SAP, Microsoft Word, Risk Management, Customer Satisfaction, Customer Experience, Insurance, Customer Retention, Contact Centers, Call Centers, Inventory Management, Telephone Skills, Troubleshooting, Data Entry, Software Documentation, Team Leadership, Sales Management, Strategic Planning, Marketing Strategy, Team Building
Education
Gulf Coast State College 1987 — 1991
Office Technology
Gulf Coast State College 1987 — 1991
Medical Terminology
Addepar 2014 - Present
The Climate Corporation 2012 - 2014
LiveOps July 2011 - August 2012
LiveOps 2009 - 2011
Lux Research 2008 - 2009
UC Berkeley 2006 - 2008
Skills
Product Management, Analytics, Data Analysis, Start-ups, Competitive Analysis, Entrepreneurship, Big Data, Business Intelligence, Product Development, SaaS, Cloud Computing, Strategy, Cross-functional Team..., Mobile Devices, Mobile Applications, Enterprise Software, Agile Methodologies, Product Marketing, Business Development, Analysis, Scalability, CRM, Go-to-market Strategy, Management, Strategic Partnerships, Program Management, Salesforce.com, E-commerce
Education
University of California, Berkeley 2006 — 2008
M.S.
Duke University 2002 — 2006
A.B.
OnLive May 2008 - August 2015
LiveOps November 2006 - May 2008
Applied Biosystems March 2006 - November 2006
Stanford University November 2005 - February 2006
Lockheed Martin Information Technology June 2004 - October 2005
Skills
Linux, System Administration, Servers, Technical Support, Apache, Help Desk Support, Networking, Bash, Windows, Troubleshooting, Active Directory, Microsoft Exchange, Data Center, Operating Systems, DNS, OS X, TCP/IP, Computer Hardware, VoIP, VMware, CentOS, Mobile Devices, ESXi, Nagios, NetApp, JIRA, Confluence
Education
Monroe Community College 2001 — 2003
LiveOps August 2015 - Present
Zenoss, Inc. February 2013 - August 2015
Affiniscape April 2011 - February 2013
RTM Consulting September 2009 - April 2011
QuickArrow June 2006 - July 2009
Noblestar August 2004 - September 2005
Dell Computer Corporation 1999 - 2003
Skills
B2B Marketing, Coaching, Personal Development, Sales Funnel..., Sales and Marketing..., Marketing, Lead Generation, Marketing ROI and..., Marketing Automation, Social Media, Content Strategy, Field Marketing, Corporate Branding, Revenue Performance..., Online Marketing, Campaign Management, Attribution Modeling, Marketing Communications, Account-based Marketing, lead nurturing, Lead Scoring, Organizational..., Event Marketing Strategy, Event Marketing, Market Analysis, CRM, SaaS, Strategic Partnerships, Start-ups, Business Development, Thought Leadership, Cross-functional Team..., Email Marketing, SEO, Online Advertising, Public Relations, Development Of People, Competitive Analysis, Financial Analysis, Content Development, Budgets, brand management, Market Development, Change Management, Business Growth, Cultural Transformation, Channel, Inspiration, Persuasion, Guerrilla Marketing
Education
Louisiana State University 1994 — 1999
B.S., Marketing/Business Economics
The Aji Network 2012 — 2013
Business Professionals Course
Numerous Brands August 2015 - August 2015
Wells Fargo May 2014 - September 2014
Kids Incorporated January 2014 - April 2014
Hollister Co. October 2012 - December 2012
LiveOps May 2012 - July 2012
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership, Social Skills, Social Networking
Education
Florida Agricultural and Mechanical University 2010 — 2015
Bachelor’s Degree, Business Administration and Management, General
Florida Agricultural and Mechanical University 2010 — 2015
Bachelor of Science (B.S.), Business Adminitstration with a concentration in marketing
SunCoast Financial July 2014 - Present
SunVision Media March 2006 - Present
LiveOps March 1994 - Present
Skills
Medical Device Sales, Internet Marketing, Life Insurance, Health Insurance, Personal Development
Education
Embry-Riddle Aeronautical University
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Troy State University
Healthcare Services Group, Inc March 2015 - Present
Kroger Manufacturing (Kenlake Foods) August 2008 - August 2014
LiveOps August 2008 - April 2014
TopChoice Fabricators February 2007 - November 2008
Lowe's Companies, Inc. 1998 - 2007
Skills
Microsoft Excel, Microsoft Office, Sales, Customer Service, Leadership, Training, Public Speaking, Management, Budgets, Nonprofits, Strategic Planning
Education
Murray State University 2014 — 2016
Master of Business Administration (M.B.A.)
Murray State University 1992 — 2013
Bachelor's Degree, Business
West Kentucky Community and Technical College 2011 — 2012
Associate's Degree, Business Administration and Management, General
Mcnair Sr. High 1988 — 1992
High School, Academic College Prep
Amware Fulfillment May 2015 - Present
LiveOps November 2013 - Present
McKesson January 2015 - May 2015
Ernest Communications June 2013 - October 2013
West January 2010 - April 2013
Alpine Access September 2012 - January 2013
Skills
Microsoft Office, Microsoft Excel, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Strategic Planning, Industrial Organization, Problem Analysis, Written & Verbal..., Data Entry, Call Centers, Zendesk, Customer Service, PowerPoint, Administrative Work, Time Management
Education
Kennesaw State University 2011 — 2014
Bachelor of Science (BS), Psychology
Georgia Perimeter College 2009 — 2011
Associate of Science (AS), Psychology
LiveOps August 2015 - Present
Skills
VoIP, Workforce Management, Business Optimization, Video, Data Solutions, Desktop Process..., Management, Analytics, CRM, Desktop Computers, Business Process..., Customer Satisfaction, Leadership, Sales, Account Management, Call Centers, Sales Process, Sales Management, Professional Services, Time Management, Channel Partners, Customer Service, Solution Selling, Lead Generation, Direct Sales, SaaS, Customer Retention, Strategy, Vendor Management, Cross-functional Team..., Sales Operations, Team Building, New Business Development, Recruiting, Team Leadership, Training, Strategic Partnerships, Employee Training, Telecommunications, B2B, Solutions Marketing, Forecasting, Marketing, Selling
Education
Kennesaw State University 2005 — 2011
Bachelors of Business Administration, Management
Cedartown High 2001 — 2005
Abatement Technologies ATI November 2011 - Present
LIVEOPS January 2008 - September 2011
AMERICAN BENEFITS PLAN ADMINISTRATORS May 2007 - September 2009
AMERICAN BENEFITS PLAN ADMINISTRATORS February 2004 - May 2007
Skills
Benefits Administration, Microsoft Office, Time Management, Data Entry, Able To Multi-task, Phone Skills, Sales Support, Customer Service, Customer Satisfaction, Teamwork, Team Leadership, Research, Outlook, COBRA Administration, Self Starter, Highly Analytical, Results Oriented, Employee Loyalty, Customer Loyalty, documentation, Client Relationship..., Decision Making Skills, Creative Problem Solving, Reliability, Team Motivator
Education
Georgia Gwinnett College 2014 — 2017
Georgia Perimeter College 2008 — 2011
AXA Advisors August 2015 - Present
New York Life Insurance Company January 2015 - August 2015
Bank of America June 2014 - January 2015
LiveOps February 2011 - June 2014
West at Home March 2011 - January 2012
St. Mary's Catholic Center November 2010 - February 2011
Covenant House November 2009 - August 2010
Hollister Co. July 2009 - November 2009
Skills
Adobe Acrobat, Bloomberg Software, Microsoft Office, Strategic Partnerships, Microsoft Windows, NetExchange Pro, Trumpet, Vocal, Employee Benefits, Human Resources, Windows, Call Centers, Access, Insurance, Data Entry, Customer Service, Program Management, Management, Community Outreach, Sales, Team Building, Leadership, Public Speaking
Education
University of St. Thomas 2010 — 2013
Master of Divinity (MDiv)
University of New Orleans 2003 — 2005
Master of Business Administration (MBA), Finance, General
Loyola University New Orleans 1999 — 2003
Bachelor of Business Administration (BBA), International Business
Ridgewood Preparatory School 1996 — 1999
Diploma
Nike July 2015 - Present
City Target April 2014 - July 2015
Target May 2012 - May 2014
liveops January 2010 - January 2014
Sherwin Williams January 2011 - February 2012
Sodexho 2008 - 2011
Doug Hill State Farm May 2010 - August 2010
Illinois Secretary of State 2007 - 2009
Skills
Sales Management, Sales Process, Account Management, Training, Selling, Salesforce.com, Cold Calling, Retail, Interviews, Program Management, Leadership, Merchandising, Team Leadership, Customer Service, Team Building, Insurance, Process Improvement, Analysis, Call Centers, Sales, Pricing, Building Relationships, Management, Logistics, Project Management, Marketing, Coaching, CRM, Time Management, Recruiting
Education
Illinois Wesleyan University 2007 — 2011
bachelors of arts, Business Administration
G. Pasquale and Sons Construction Company January 2001 - Present
LiveOps January 2014 - Present
UPMC 1998 - 2001
University of Pittsburgh December 1992 - 1998
Children's Hospital of Pittsburgh 1994 - 1997
Pittsburgh Skin Pathology Laboratory June 1992 - December 1992
Skills
Payroll, QuickBooks, Customer Service, Accounts Receivable, Microsoft Office, Team Building, Event Planning, Microsoft Excel, Supervisory Skills, Payroll Taxes, Accounts Payable, Quicken, Employee Management, Histology, in Situ Hybridization, Policy, Microsoft Word, Immunohistochemistry, Hands-on Training, Inventory Management, Typing
Education
La Roche College 2010 — 2012
Bachelor of Science (BS), Leadership and Administrative Development
Western School of Health and Business Careers 1991 — 1992
Associate of Science (AS), Cell/Cellular Biology and Histology
LiveOps January 2015 - Present
YMCA May 2009 - Present
Certified Yoga Instructor May 2009 - Present
South Georgia Medical Center May 2013 - September 2014
South Georgia Medical Center August 2011 - May 2013
YMCA June 2009 - September 2011
South Georgia Medical Center August 2010 - July 2011
Non-Profit Organization May 2003 - April 2009
Self-Employed Contractor, Direct Sales May 1992 - January 2000
Skills
Yoga, Healthcare, Non-profits, Fitness, Leadership, Public Speaking, Community Outreach, Event Planning, Fundraising, Hospitals, Customer Service, Leadership Development, Social Media, Public Relations, Coaching, Press Releases, Health Education, Research, Microsoft Office, Data Entry, Revenue Cycle, Project Management, Team Building, Teaching, Management, System Administration, Recruiting, Nonprofits, Sales, Editing, Training, Healthcare Management, Teamwork, Strategic Planning, Social Networking, Marketing, Event Management, Organizational..., Healthcare Information..., Revenue Cycle Management, Program Development, Team Leadership, Analysis, Community Development, Organizational..., Clinical Research, Marketing Strategy, E-Learning, Workshop Facilitation, Marketing Communications
Education
Liberty University 2012 — 2017
Bachelor of Business Administration (B.B.A.)
Liberty University 2009 — 2012
Associate of Arts (A.A.)
Southwest Georgia Technical College 2011 — 2012
Associate Degree of Nursing
Wiregrass Georgia Technical College 2010 — 2011
Pre-Nursing
PureRockNews.com / CountryMusicNewsBlog.com February 2008 - Present
bUmp Interactive October 2003 - Present
LiveOps October 2014 - March 2015
Multi-Systems Inc. August 2007 - February 2008
Multi-Systems Inc. June 2006 - August 2007
Multi-Systems Inc. January 2006 - June 2006
Multi-Systems Inc. December 2003 - January 2006
Extended Stay Hotels December 2002 - October 2003
Skills
Social Media, Blogging, Social Media Marketing, SEO, Social Networking, Facebook, Web Marketing, Journalism, Copywriting, Advertising, Music, Online Marketing, Online Advertising, Digital Marketing, Management, Customer Service, Marketing Strategy, Event Management
Education
Mundus Institute 2001 — 2002
Cert, Hotel/Resort Management
Glendale Community College 1997 — 1999
ColorTyme January 2012 - March 2015
Famous Footwear April 2011 - March 2012
Waianae Coast Comprehensive Health Center July 2011 - December 2011
Sibley Heart Center Cardiology June 2010 - December 2010
Airgas December 2005 - January 2009
Liveops July 2006 - October 2008
Skills
Management, Sales, Customer Service, Forecasting, Microsoft Excel, Microsoft Office, Team Building, Microsoft Word, Budgets, PowerPoint, Leadership, Strategic Planning, Customer Satisfaction, Pediatrics, Cold Calling
Education
Norcross Institute of Allied Health 2009 — 2011
Associate of Science (A.S.), Echocardiography
Keller Graduate School of Management of DeVry University 2005 — 2007
Master of Business Administration (M.B.A.), Business Administration and Management, General
Georga State University 1994 — 1996
Bachelor of Arts (B.A.), Broadcast Journalism
Virtual Hold Technology (VHT) July 2012 - Present
Technology Advisory Partners March 2010 - Present
LiveOps November 2008 - March 2010
Nuance Communications 2007 - 2008
Genesys Telecommunications Laboratories 2004 - 2007
Informix 1996 - 1999
Sun Microsystems 1993 - 1996
Digital Equipment Corporation 1983 - 1993
Applied Data Research 1980 - 1983
Skills
CRM, Leadership, Global Business..., Enterprise Software, SaaS, VoIP, Product Management, Cloud Computing, Management, Managed Services, IVR, Customer Experience, Professional Services, Product Marketing, Go-to-market Strategy, Telecommunications, Unified Communications, Business Strategy, Call Centers, Solution Selling, Mergers & Acquisitions, Call Center, Integration, Telephony, Start-ups, Channel Partners, Business Development, Contact Centers, Strategic Partnerships, Software Development, Program Management, Mergers, Vendor Management, Team Building, Team Leadership, .NET, Business Intelligence, Business Analysis, Agile Methodologies, Cross-functional Team..., Outsourcing, Solution Architecture, Sales, Lead Generation, Organizational..., Sales Management, Salesforce.com, Business Alliances, Mobile Devices, Direct Sales
Education
Northwestern University - Kellogg School of Management 1990 — 1992
MBA
University of Illinois at Urbana-Champaign 1974 — 1979
Bachelor of Science (BS)
Tarkett January 2014 - Present
LiveOps September 2012 - Present
Airgas, LLC August 2013 - November 2013
Amresco July 2008 - September 2012
W. P. Hickman Systems, Inc. July 1992 - February 2008
Skills
MRP, Lifesciences, Forecasting, Strategic Sourcing, Sales, Contract Negotiation, Supply Chain, Product Development, Purchasing, Customer Service, Manufacturing, PowerPoint, Microsoft Excel, Microsoft Office, Sales Presentations, SAP, Writing
Education
Franklin University, Columbus, OH 2009 — 2013
Pursuing Bachelor's, Marketing
Lakeland Community College 2007 — 2009
Associate's degree, Business Administration and Management
LiveOps November 2004 - Present
Wells Fargo December 2002 - June 2004
The Men's Wearhouse, Inc February 1995 - December 2002
Skills
Management, Call Centers, Training, Forecasting, Performance Management, Troubleshooting, Sales, Recruiting, Quality Assurance, Strategic Planning, Sourcing, Analysis, Program Management, Customer Satisfaction, Sales Operations, Customer Service, Cross-functional Team...
Education
San Francisco State University 1999 — 2002
Bachelor of Arts (B.A.), Franch Language and International Relations
Foothill College 1997 — 1999
Associate of Arts (A.A.), Franch Language
University Hospitals Case Medical Center June 2009 - Present
Kaplan University December 2012 - February 2013
Richard L. Bowen + Associates, Inc. June 2008 - October 2008
The Garland Company, Inc. April 2008 - June 2008
LiveOps October 2007 - April 2008
Jays Boom Trucking June 1991 - January 2008
Skills
Windows Server, Java, VB.NET, Visual C#, Microsoft Office, Visio, Citrix, Lotus Notes, Active Directory, Linux, Oracle Applications, Cisco Technologies, Microsoft Excel, Microsoft Word, Cisco IOS, LAN-WAN, SQL, Networking, Management, Call Centers, Troubleshooting, Training, Customer Service, Technical Support, Databases, Analysis
Education
Kaplan University-Davenport Campus 2009 — 2012
Associate of Applied Science, Information Technology, 3.1/ 4.0
Warrensville Heights High School 1988 — 1991
Vista Academy of Carrollton December 2013 - Present
LiveOps November 2007 - December 2013
Schools Financial Credit Union 2000 - 2004
Verizon Wireless 1996 - 2000
Skills
Customer Service, Operations Management
Education
Kent State University 1989 — 1994
BA, Criminal Justice
Heritage Chiropractic Clinic September 2014 - Present
The Judge Group Staffing Agency/BlueCross BlueShield of Georgia January 2014 - May 2014
LiveOps June 2007 - March 2013
Premiere Dermatology and Surgery February 2003 - February 2010
Skills
Tax Preparation, Medical Terminology, Medical Billing, Office Management, Sales, Accounts Payable, Medical Assisting, Medical Records, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Practice Management, eClinical Works, Cerner, Mediconnect, QuickBooks, Account Reconciliation, Customer Service, Healthcare, Payroll, Collections, Non-profit Volunteer, Invoicing, HIPAA, Appointment Scheduling, Accounts Receivable, Medicare, Medicaid
Education
Georgia State University 2001 — 2003
Nursing
Draughons Junior College 1984 — 1985
Certified Medical Assistant, Medical/Clinical Assistant
Massey Business College 1982 — 1983
Certified, Business Administration and Management, General
LiveOps May 2007 - Present
Escendent, LLC August 2007 - March 2009
Chicago Minority Supplier Development Council May 2005 - August 2007
International Truck & Engine Corp. January 1997 - July 2003
International Truck and Engine Corp. March 1998 - March 2000
Skills
Contract Negotiation, Customer Service, Leadership, Leadership Development, Management, Nonprofits, Process Improvement, Program Management, Project Management, Strategic Planning, Team Building
Education
DePaul University
Bachelor of Arts (B.A.), Business Administration and Management, General
Maritz July 2013 - Present
LiveOps August 2010 - Present
Yvonne Hadley November 2009 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Budgets, Editing
Education
Morris Brown College 1976 — 1977
Administrative Assistant and Secretarial Science, General
Grand Rapids Community College
Administrative Assistant and Secretarial Science, General
LiveOps February 2011 - Present
Working Solutions May 2010 - Present
1800flowers.com January 2009 - Present
Bunch and Associates October 2006 - December 2008
Holiday Inn January 1997 - January 1999
United States Marine Corps January 1984 - January 1986
Posner Chiropractic January 1982 - January 1984
Skills
Customer Service, Microsoft Excel, Advertising, Microsoft Office
Education
Kaplan University 2012 — 2015
BA, Early Childhood Education and Teaching, 4.0
The Ohio State University 1999 — 2000
Central Ohio Technical College 1997 — 2000
major Social Work and Chemical Dependency
Newark Senior High School
Graduate1982
June 2010 Art Institute of Pittsburgh
BA, Fashion and Retail
LiveOps March 2012 - Present
Chartwells Thompson Hospitality Food Service June 2000 - December 2007
Skills
Call Centers, Telecommunications, Sales, Account Management, Leadership, Team Building
Education
Moraine Valley Community College 1994 — 1995
None, Hotel & Hospitality
LiveOps November 2007 - Present
tw telecom, inc. April 2004 - August 2008
Xspedius Communications April 2004 - October 2005
WorldCom 1999 - 2003
Skills
Telecommunications
Education
Missouri Baptist University 2003 — 2005
BACHELORS, Behavioral Science, Criminology
Custom Services USA May 2012 - Present
LiveOps June 2012 - March 2015
Demand Media December 2008 - March 2014
Picaboo August 2011 - January 2012
West at Home September 2008 - January 2010
Cloud 10 Corp. December 2006 - June 2008
Skills
Customer Service, Outlook, Call Center, Microsoft Office, Windows, Microsoft Word, Customer Relations, Customer Satisfaction, Data Entry, Writing, Editing, Word, Excel, Appointment Scheduling, Schedules, Customer Follow-up, QuickBase, Troubleshooting, Following Up, Follow Instructions, Follow Directions, Process Scheduler, Call Centers, Social Media Marketing, PowerPoint, Management, Microsoft Excel, Training
Education
Oxford College of Emory University 1998 — 2000
Florida Agricultural and Mechanical University
Business Administration
Stephenson High School
Stephenson High School
CBRE October 2014 - Present
Robert Half Office Team July 2014 - October 2014
LIVEOPS August 2012 - June 2014
SatCom Marketing April 2006 - October 2011
Skills
Self-management, Facilities Management, Communication Skills, Tenacious Work Ethic, Teamwork, Reliability Centered..., Leading Positive Change, Adaptive Leadership, Commitment to Customer..., Problem Solving, Flexible Approach, Administrative..., Microsoft Office, Lifelong Learning, Quality Improvement, Data Entry, Filing, Verification, Phone Etiquette, Multi-line Phone, Telephone Interviewing, Home Based Business, Creative Writing, Market Research, Team Effectiveness, Management, Microsoft Excel, Sales, PowerPoint, Event Planning, Microsoft Word, Social Media, Social Networking, Leadership, Marketing, Customer Service
Education
Metropolitan State University 2013 — 2014
Bachelor of Arts (B.A.), Psychology
North Hennepin Community College 2008 — 2012
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
U-Jam Fitness April 2013 - Present
U-Jam Fitness Inc. February 2012 - April 2013
LiveOps January 2004 - August 2012
BUILD 2003 - 2004
EXP 1999 - 2001
EXP Systems 1999 - 2001
CSC Index 1997 - 1999
Education
Northwestern University - Kellogg School of Management 1995 — 1997
MBA, Strategy and Finance
University of Oklahoma 1984 — 1989
bs, chem engr
University of Oklahoma - Price College of Business 1984 — 1989
BS, Chem E
Shawnee High School
Shawnee High School
SS8, Inc. March 2013 - Present
Morpho Detection, Inc. August 2012 - December 2012
Cisco Systems December 2010 - August 2012
LiveOps July 2008 - October 2010
Lignup corporation September 2006 - June 2008
Tello Corporation March 2004 - September 2006
Toshiba June 2001 - February 2004
Comverse Network Systems June 1997 - May 2001
Aricent (formerly Hughes Software Systems) 1993 - 1997
Skills
C, C++, Java, SOAP, ClearCase, MySQL, XML, SQL, JavaScript, PHP, CVS, Subversion, Oracle, Unix Shell Scripting, JSP, Databases, PostgreSQL, Networking, Asterisk, JDBC, Python, RESTful architecture, VoIP, Telecommunications, Routing, Linux, SIP, Solaris, Software Development, Java Enterprise Edition, Operating Systems, REST, Testing, Open Source, Multithreading
Education
University of Massachusetts at Lowell 1999 — 2001
Computer Science
National Institute of Technology Karnataka 1989 — 1993
B.E, Electronics &Communications Engineering
National Institute of Technology Karnataka 1989 — 1993
1993, Bachelor of Engineering
RL Science Institute, Belgaum 1987 — 1989
PUC, Science
LiveOps April 2013 - Present
LiveOps April 2011 - April 2013
LiveOps October 2007 - April 2011
CSK Auto December 2006 - October 2007
Thomson NETg (KnowledgeNet) July 2002 - December 2006
Results July 2000 - July 2002
Tucson Unified School District 1999 - 2000
Tucson Unified School District 1997 - 1999
Skills
Flash, Camtasia, Captivate, CSS, HTML5, Instructional Design, Web-based Training, Blended Learning..., Multimedia Authoring, Wordpress, ADDIE, Adobe Acrobat, Adult Education, Blended Learning, Content Development, Content Management, Curriculum Design, Distance Learning, Dreamweaver, E-Learning, Employee Training, HTML, HTML 5, Hands-on Training, Interaction Design, Learning Management, Learning Management..., Multimedia, Storyboarding, Web Authoring, Information Architecture, Instructor-led Training, Training Delivery, Training, Needs Analysis, Technical Writing, E-commerce, Management, Mobile Applications, SCORM, Web Design, User Interface, User Interface Design, Photoshop, Program Management, User Experience, Mobile Learning, Software Documentation, Web Applications, Usability Testing
Education
Humboldt State University
Cupertino Electric, Inc. May 2015 - Present
Lighthouse Bank October 2007 - Present
Echelon November 2011 - April 2015
LiveOps 2008 - October 2011
Extreme Networks 2003 - 2006
Handspring 2002 - 2003
Skills
Start-ups, Revenue Recognition, Business Development, Executive Management, Finance, Leadership, Forecasting, Business Strategy, Sarbanes-Oxley Act, Strategic Partnerships, Mergers & Acquisitions, Cross-functional Team..., SaaS, Venture Capital, Financial Analysis, SEC filings, Hyperion Enterprise, Mergers, Strategic Planning, Product Management, Strategy, Financial Reporting, Accounting, SEC Filings
Education
Harvard Business School
Master of Business Administration (MBA)
University of California, Berkeley
LiveOps June 2011 - Present
AT&T Labls May 2009 - October 2011
VocalNet Inc October 2008 - April 2009
Slash Support Pvt Ltd January 2004 - January 2006
Skills
BGP, Routing, VoIP, MPLS, TCP/IP, Perl, IP, Cisco Technologies, Telecommunications, Linux, Troubleshooting, Networking, SIP, Juniper, SQL, Security, IPv6, OSPF, ITIL, Load Balancing, Network Engineering, Switches
Education
Northeastern University 2006 — 2007
MS, Telecom Systems Management
Northeastern University, Boston 2006 — 2007
2007 Master of Science, Engineering (Telecommunications System Management)
University of Madras 2000 — 2004
BE, Electronics & Communication Engineering
OCM Financial Group 2014 - Present
LiveOps 2013 - 2014
LYNX Services 2011 - 2013
ARO BPO - A Dibon Company 2007 - 2010
FMG - Furniture Marketers Group 2001 - 2007
Bench Craft Company 1996 - 2001
Skills
Customer Relations, Negotiation, Wholesale, Call Center, BPO, Customer Service, Coaching, Team Building, Strategic Planning, Customer Satisfaction, Outsourcing, Contract Negotiation, Retail, Sales Management, Account Management, New Business Development, Telecommunications, E-commerce, Vendor, Team Management, Mentoring, Consultative Selling, Inbound, Key Account Management, Profitability, Customer Acquisition, Selling, Business Development, Call Centers, Inbound Marketing, Leadership, Strategic Partnerships, Marketing, Management, Project Management, Entrepreneurship, Sales Operations, Strategy, Human Resources, P&L Management, Solution Selling, Customer Retention, Lead Generation, Sales, CRM
Education
Marquette University
BS Marketing, Business Administration and Management, Marketing
Loyola Academy
Kare Pharmacy February 2011 - Present
Expert Planet December 2008 - February 2011
Netflix May 2008 - November 2008
LiveOps April 2005 - May 2008
Victoria's Secret Direct 1996 - March 2005
Montgomery Ward September 1990 - September 1996
Skills
Call Center, Team Building, Coaching, Lead Generation, Social Media, Strategy, Call Centers, Salesforce.com, Training, Cross-functional Team..., Project Management, Customer Experience, Customer Service, Account Management, Sales, CRM, Recruiting, Business Development, Team Leadership, Strategic Planning, Start-ups, Customer Satisfaction, Time Management, Strategic Partnerships, Leadership, Marketing, Management, E-commerce, SaaS, Analytics, Online Advertising, Customer Retention, Vendor Management, Online Marketing, Email Marketing, Sales Process, Sales Operations, Direct Marketing, Entrepreneurship
Education
Michigan State University
BA, Education
LiveOps September 2015 - Present
LiveOps August 2015 - Present
CSC April 2000 - November 2014
Computer Sciences Corporation April 2000 - November 2014
Motorola 2010 - 2013
Sun Microsystems, Inc 2006 - 2008
AT&T 1989 - 2000
Fidelity Investments 1987 - 1989
Fidelity Investments 1987 - 1989
EDS 1985 - 1989
Skills
Management, PMP, SDLC, ITIL, Budgets, Program Management, PMO, Software Project..., Vendor Management, Process Improvement, IT Strategy, Project Management, IT Management, IT Service Management, Project Portfolio..., Outsourcing, Integration, Requirements Analysis, Business Analysis, Business Process, Business Process..., Service Delivery
Education
Indiana University of Pennsylvania 1982 — 1984
comp sci.
North Star High School 1978 — 1982
True Solutions Inc
True Solutions Inc
Bain & Company June 2014 - Present
Shell B Photography 2011 - Present
Able & Willing Medical Supplies and Equipment September 2010 - Present
Allwalksscholars.com August 2006 - Present
Bain & Company December 2013 - June 2014
Houston City Personnel July 2012 - December 2013
Burnett Specialists / Choice Specialists July 2010 - December 2013
BRAINFUSE February 2009 - August 2011
LiveOps September 2008 - December 2009
Kforce Professional Staffing September 2007 - May 2008
Skills
Training, Recruiting, B2B, Interviews, CRM, Sales Operations, Event Planning, Customer Service, Cold Calling, Resume Writing, Sourcing, Strategic Planning, Marketing, Sales, Management, Coaching, Networking, Social Networking, Online Marketing, Customer Satisfaction, Project Management, Microsoft Excel, PowerPoint, Public Speaking, Microsoft Office, Leadership, Account Management, Research, Budgets
Education
Keller Graduate School of Management of DeVry University 2012 — 2014
MBA in Progress, MBA with an emphasis on Entrepreneurship
Southern University and Agricultural and Mechanical College at Baton Rouge 1999 — 2004
Bachelor of Science, Business Marketing;Sales
Mirabeau B. Lamar High School 1995 — 1999
General Diploma, General Studies
Happy Conversations/Athletic Greens November 2014 - Present
Self Employed 2009 - Present
Various online and print publications 2008 - Present
LiveOps 2008 - 2012
Demand Media 2008 - 2011
CompuCredit January 2003 - March 2008
CompuCredit 2003 - 2008
CompuCredit 2006 - 2007
CompuCredit 2006 - 2007
Skills
Quality Assurance, Process Improvement, Call Centers, Customer Satisfaction, Team Building, Program Management, Vendor Management, Training, Data Analysis, Access, Business Analysis, Proofreading, Work At Home, Editing, Business Process..., Project Management, Project Team Management, Project Coordination, Microsoft Office, Customer Service, CRM, Microsoft Excel, Team Leadership, Team Management, Virtual Teams, Documentations, Document Drafting, Document Review, Writing, Technical Writing, Research, Market Research, Data Quality Assurance, Data Quality
Education
McNeese State University 2009 — 2012
Bachelor's, Management
Agari March 2015 - Present
LiveOps September 2005 - March 2015
Tellme Networks September 2000 - September 2005
eBay November 1999 - August 2000
Oracle August 1996 - June 1999
Codman Research Group November 1991 - August 1996
Skills
SaaS, Java, Web Services, Scalability, Linux, C++, Perl, Cloud Computing, Software Development, Management
Education
Dartmouth College 1986 — 1989
BE, Mechanical Engineering
Vassar College 1984 — 1988
BA, Physics
LiveOps September 2005 - Present
West Corporation April 2003 - September 2005
LiveOps March 2003 - September 2005
Varied 1985 - 2002
Skills
Call Centers, Customer Service, Account Management, Salesforce.com, Customer Satisfaction, SaaS, Management, Telecommunications, Team Building, CRM, Insurance, Finance, Series 7, Forecasting, Licensing, Sales, Fixed Annuities
Education
Moore College of Art and Design
LiveOps September 2015 - Present
BusinessTalk, Inc. December 2012 - September 2015
Skills
Microsoft Office, Social Networking, Social Media, Public Speaking, Social Media Marketing, Customer Service, Event Management, Email Marketing, Marketing Communications, Event Planning, Marketing
Education
New York University 1997 — 2001
Bachelor's degree, Psychology
LiveOps 2003 - 2004
Netscape/America Online 1998 - 2002
Strategic Decisions Group (SDG) 1992 - 1995
Education
Northwestern University - Kellogg School of Management 1995 — 1997
MBA, Marketing and Finance
Stanford University 1987 — 1991
BA, Public Policy and Economics
LiveOps April 2009 - Present
Global Interactive Minds July 2008 - April 2009
SunCor Development Company December 2003 - July 2008
Mimi's Massage, LLC February 2003 - February 2005
Tribal DDB Chicago September 2000 - February 2001
Black Dog Design March 2000 - September 2000
Giant Step September 1998 - February 2000
Frankel & Company April 1998 - September 1998
Kellogg School of Management January 1998 - April 1998
Leo Burnett January 1998 - April 1998
Education
Northwestern University 1998 — 1998
B.S., Communications, Marketing, Business
LiveOps December 2008 - Present
Macy's December 2008 - July 2009
Rich's Corporate February 1999 - April 2003
Rich's Corporate August 1994 - February 1999
Rich's Department Store August 1993 - August 1994
Burdine's Department Store June 1991 - August 1993
Skills
Sales, Management
Education
Florida State University 1989 — 1991
BS, Merchandising & Marketing
University of West Florida 1987 — 1989
AA, Marketing
LiveOps August 2015 - Present
Skills
Athletics, Tennis, Sports Marketing, Sports, Sports Coaching, Sports Management, Sales, Tournaments, Sports Psychology, Customer Service
Education
Western Governors University 2014 — 2016
Master of Business Administration (M.B.A.)
Dixie State College 2008 — 2012
Bachelor's degree, Psychology
Eze Software Group May 2013 - Present
Xoom May 2012 - Present
Atlassian December 2011 - Present
Citrix 2005 - Present
Dolby Laboratories 2009 - 2012
LiveOps 2007 - 2008
Postini 2007 - 2007
Adobe 2000 - 2006
Skills
Start-ups, Strategic Partnerships, SaaS, Product Management, Business Development, Salesforce.com, Financial Modeling, Enterprise Software, Cloud Computing, Mergers, Strategic Planning, Business Strategy, Financial Analysis, Cross-functional Team..., Mergers & Acquisitions, Go-to-market Strategy, Strategy, Product Marketing, Venture Capital, Mobile Devices, Competitive Analysis, Mobile Applications, Analytics, Executive Management, Finance, Entrepreneurship, Vendor Management, Corporate Development, Business Intelligence
Education
University of California, Santa Barbara 1979 — 1984
BA, Business Economics
Golden Gate University 1985 — 1987
MBA, Management
Georgia Department of Human Services/ Division of Family and Children Services March 2015 - Present
SOHO Restaurant September 2013 - Present
LiveOps August 2010 - March 2015
Feed My Lambs, Inc. August 2014 - December 2014
Family Alliance of Paulding, Welcome Home Visitation Center August 2013 - December 2013
Atlanta Metropolitan Publishing August 2012 - August 2013
Verizon Wireless October 2009 - October 2010
Skills
Mentoring, Microsoft Office, Customer Service, Public Speaking, Management, Leadership, Strategic Planning, Microsoft Excel, Research, Nonprofits
Education
Kennesaw State University 2011 — 2014
Bachelor of Science, Human Services
Xavier University of Louisiana 2008 — 2009
LiveOps October 2013 - Present
Sun Mills Outlet January 2001 - Present
LiveOps December 2010 - April 2012
LiveOps May 2007 - November 2011
Skills
Customer Service, Microsoft Office, Management, Sales Management, New Business Development, Strategic Planning, Negotiation, Account Management, Marketing, Marketing Strategy
Education
Georgia Northwestern Technical College 2012 — 2015
Working toward an Associated Degree in Accounting, Accounting, 3.5
Edmondson Jurior College 1985 — 1987
Word Processing Specialist Deploma, Word Processing, 3.5
LiveOps May 2015 - Present
Enghouse Interactive August 2012 - May 2015
Enghouse Interactive June 2004 - July 2012
Skills
Telecommunications, VoIP, SaaS, Cloud Computing, Integration, Unified Communications, SIP, IVR, Enterprise Software, Managed Services, ACD, CTI, Call Center, Call Centers, Cisco Technologies, Contact Centers, IP, Management, Pre-sales, Process Improvement, Professional Services, Sales Engineering, Software Documentation, Solution Selling, TCP/IP, Troubleshooting, Telephony, Vendor Management, WAN
Education
DeVry University 1993 — 1996
Bachelor, Computer Information Systems
Expert Planet January 2008 - June 2014
LiveOps June 2004 - January 2008
Skills
Development & delivery..., Creative Problem Solving, Team Building, Sales Process, Call Centers, Direct Response..., Inbound Sales, Outbound Training, Training, Inbound Marketing, Troubleshooting, Organizational..., Time Management, Customer Satisfaction, Management, Leadership
Education
Huntington College 1994 — 1997
History and History Education
Everest Institute July 2014 - Present
LiveOps January 2010 - Present
Skills
Cisco Technologies, Linux, Cloud Computing, Microsoft Office, Network Security, TCP/IP, Windows, Telecommunications, Troubleshooting, Windows Server, Data Center, Active Directory, Virtualization, Security, Network Administration, Software Documentation
Education
Michigan Technological University 1998 — 2004
Bachelors of Science, Management Information Systems
East Catholic High School 1994 — 1998
Cass Information Systems November 2011 - Present
LiveOps September 2008 - Present
Safelite AutoGlass November 2010 - January 2012
Safe Auto Insurance Company August 2003 - February 2010
State of Ohio- Department of Insurance March 1999 - August 2003
Nationwide Insurance February 1984 - March 1997
Skills
Telecommunications, Management, Customer Service
Education
DeVry University 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Health Information/Medical Records Technology/Technician
Hondros College of Nursing 2010 — 2011
Licensed Practical/Vocational Nurse Training
The University of Akron 1988 — 1992
Doctor of Law (J.D.), Law
Heidelberg University 1979 — 1983
Bachelor of Science (BS), Business
LiveOps November 2012 - Present
PMA USA September 2008 - June 2012
PepsiCo - Frito Lay March 2006 - September 2008
Onion Food Systems 2001 - 2002
Onion Food Systems 2001 - 2002
Onion Food Systems 2001 - 2002
Skills
Sales
Education
Fort Hays State University 2001 — 2004
Accounting and Business/Management
Johnson County Community College 1989 — 1990
General Studies
Entrada, Inc March 2011 - Present
LiveOps March 2004 - June 2010
Larry Monroe Real Estate Appraisals October 2001 - February 2007
Education
Everett Community College 2010 — 2011
certificate, Medical Transcription
Metro Public Adjuster July 2015 - Present
IT Consultant (self-employed) September 1998 - Present
OgilvyAction September 2011 - January 2012
Arise Virtual Solutions Inc. November 2010 - September 2011
LiveOps February 2009 - September 2011
Reed Haldy McIntosh LLC May 2003 - September 2009
American Hearing Aid Associates June 2001 - March 2002
Alliance Bank April 1997 - September 2000
Mellon PSFS Bank, NA June 1991 - September 1997
Skills
Call Center, Network Security, Banking, Customer Satisfaction, Microsoft Office, Web Development, Windows, TCP/IP, Call Centers, Help Desk Support, Technical Support, Networking
Education
Delaware County Community College 1999 — 2000
Technical, Microsoft Certification Course, A
San Diego City College 1982 — 1985
AA-Finance, Banking
LiveOps 2011 - 2012
Contract Carpet Sales Co., Inc. September 2007 - 2011
Skills
Change Management, Strategic Planning, Subcontracting, Microsoft Excel, Team Building, Team Leadership, Sales Management, Project Planning, New Business Development, Business Strategy, Construction, Management, PowerPoint, Customer Service, Contract Negotiation, Outlook, MS Project, Procurement, Budgets, Project Management, Process Scheduler, AutoCAD, Contract Management, Photoshop, Marketing, Microsoft Word, Microsoft Office, Business Development, Purchasing, Negotiation, Account Management, Project Estimation, Renovation, Value Engineering, Residential Homes, Sales, Operations Management, Construction Management, Project Engineering, Contractors, Engineering, Marketing Strategy, Accounting, Public Speaking, Supervisory Skills, Customer Satisfaction, Spreadsheets, Teamwork, Time Management
Education
ITT Technical Institute-Nashville
Independent Contractor January 2015 - June 2015
Home Depot June 2013 - January 2014
LiveOps March 2008 - December 2013
Georgia Department of Revenue August 2009 - August 2011
Tenet National Insurance Center-Atlanta May 2006 - February 2008
My House Center for Learning July 1999 - September 2007
My House Center for Learning September 2005 - July 2007
Skills
Client Bookkeeping..., Creative Solutions, DMS (Imaging Retrieval), Etenet Applications (On..., Gen Tax, Microsoft Office, Excel, Opera/Holidex System, QuickBooks, Quicken, Proprietary Accounting..., Bookkeeping, Microsoft Excel, Accounts Receivable, Budgets, Accounting, Accounts Payable, Strategic Planning, Tax, Accruals, Account Reconciliation, Customer Service, Team Building, Financial Reporting
Education
Grambling State University 1983 — 1988
Bachelor of Science, Accounting
O. Perry Walker High School 1979 — 1983
TSA April 2008 - Present
KCG 2008 - September 2010
NetStar-1 June 2006 - April 2008
LiveOps December 2005 - June 2006
ClientLogic September 1999 - August 2004
Skills
Network+, Quality Assurance, Solaris, HTML, Intrusion Detection
Education
SUNY at Buffalo 2000 — 2004
2 MA, French-2000 Informatics-2004
Cheikh Anta Diop University 1995 — 1998
Bachelor of Arts (BA), English Literature (British and Commonwealth)
Mount Holyoke College
International Relations
LiveOps June 2011 - Present
Profinity, LLC December 2010 - February 2011
US Security Associates January 2005 - February 2010
Skills
sewing, dancing,...
Education
Lindsey Hopkins Technical Education Center 1972 — 1976
Patient Care Technician, Health Careers Core Theory, Nursing Assistnce, Home health Aide, Patient care Assistance, EKG
MIami Northwestern Senior High School 1972 — 1976
general stuies
LiveOps March 2012 - Present
Fifth Third Bank May 2006 - March 2012
JPMorgan Chase May 1995 - May 2006
Skills
Sales, Business Relationship..., Customer Retention, Development Of Employees, Problem Solving, Sales Management, Community Outreach, New Business Development, Team Building, Profit Center Management, Financial Management..., Finance, Financial Analysis, Customer Service, Small Business Lending, Retail Banking, Financial Services, Portfolio Management, Leadership, Credit, Management, Credit Analysis
Education
Grand Valley State University
Bachelor of Science, Finance
Amazon September 2015 - Present
LiveOps September 2014 - Present
Alpine Access June 2014 - September 2014
Rasmussen College August 2013 - May 2014
Dolly Madison Bakery June 2012 - November 2012
Snyder's-Lance Inc August 2011 - June 2012
Home Depot April 2007 - October 2010
Wegmans December 2007 - October 2008
Fed Ex October 2006 - April 2007
OAO Technology Solutions April 2005 - July 2006
Skills
Software Documentation, Customer Service, Warehousing, Program Management, Shipping, Pricing, Materials, Spreadsheets, Inventory Control, Food Safety, Maintenance & Repair, Data Entry, Inventory Management, Microsoft Word, Microsoft Excel
Education
Keiser University-Ft Lauderdale 2015 — 2019
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Rasmussen College-Florida 2013 — 2014
Certificate, EKG Technician
Tilinghurst Adult Education 2012 — 2012
GED
LiveOps June 2012 - Present
Skills
Microsoft Word, Customer Service, HTML, Microsoft Office, Microsoft Excel, PowerPoint, Research, Social Media, Windows, English, Access, Teaching, Outlook, Administration, Team Leadership
Education
Essex County College 2012 — 2015
LiveOps November 2006 - Present
Education
Gwinnett College-Lilburn 2001 — 2003
Certification, Medical Office Administration
Convergys January 2013 - Present
Christian Computer Concierge 2010 - Present
LiveOps January 2006 - March 2011
Skills
Computer Repair, Microsoft Office, Customer Driven, Customer Satisfaction, Office Management, Legal Research, Legal Documents
Education
Everest University-Tampa 2013 — 2014
Bachelor of Science (B.S.), Paralegal Studies
Florda Metropolitan University 2005 — 2007
Associate of Science (A.S.), Paralegal Studies
LiveOps August 2012 - Present
Concord Hospital February 1984 - April 2011
Concord Hospital , Capital Region Health Care 1984 - 2011
Skills
Quick Study, Highly Reliable, Motivated self-starter, Appointment Scheduling, Order Taking, Receptionist Duties, Computer Operations, Attentiveness to Detail, Dependable Team Player, Healthcare, Team-oriented, Customer Service, Healthcare Information...
Education
Hesser College 1979 — 1981
Associate of Arts (AA)
New Hampshire Technical Institute 1972 — 1974
Associate of Science (A.S.)
Infinite Possibilities Counseling Service 2014 - Present
LiveOps February 2012 - Present
Ginn Motor Company January 2007 - January 2010
Conyers Nissan June 2001 - June 2006
Education
Macon State College 2012 — 2014
Bachelor's Degree, psychology
Liberty University
Georgia Perimeter College
Associate's degree, psychology
LiveOps April 2015 - Present
Kelly Services/Statefarm(Temporary) April 2013 - November 2013
The Myers Group February 2011 - August 2013
Kroger April 2007 - October 2010
Skills
Customer Service, Customer Satisfaction, Call Centers, Customer Experience
Education
Georgia State University 2013 — 2017
Bachelor of Arts, Economics
Anthem College 2010 — 2012
Did not complete program, Surgical Technology/Technologist
Glorious wonders 2013 - Present
Liveops October 2012 - Present
Lenscrafters March 2012 - June 2012
Kids R Kids June 2010 - May 2012
Skills
Public Speaking
Education
Middle Tennessee State University 2008 — 2012
Bachelor of Science (BS), Psychology
Riverside Highschool 2004 — 2008
Transcom Telecommunications August 2010 - November 2011
LiveOps February 2008 - March 2010
Education
Front Range Community College 2012 — 2014
Current Student, Business/Corporate Communications
. March 2013 - Present
LiveOps March 2013 - Present
Skills
Insurance, Business Strategy, New Business Development, Coaching, Change Management, Small Business, Interim Management, Strategic Planning, Management, Management Consulting, Entrepreneurship, Risk Management, Marketing Strategy, Business Planning, General Insurance, Marketing, Sales Management, Business Development, Strategy, Team Building
Education
Kaplan University
East Bay High School Riverview Florida
Marketing