NCO Financial Systems
Industry: Company
DescriptionHeadquarters: Horsham, Pennsylvania, United States Founded: 1926 Parent organizations: TRANSWORLD SYSTEMS INC, Subsidiaries: NCO Financial Services Inc,
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NCO Financial Systems Employees
UBC - An Express Scripts Company April 2010 - Present
NCO Financial Systems January 2009 - 2009
Verizon June 2007 - 2009
Aquila 2002 - 2007
Skills
Sales, Sales Management, Marketing, Personal Development, Quality Improvement, Process Improvement, Management, Team Leadership, Recruiting, Leadership, Project Planning, Customer Satisfaction, Time Management, Healthcare, Market Research, Teaching, Performance Management, Business Development, Organizational..., Training, Change Management, Employee Training, Strategy, Clinical Monitoring, Continuous Improvement, Call Center Development, Change Control, Quality Assurance, Call Centers, Program Management, Quality Management, Customer Retention, Conflict Resolution, HIPAA, Data Analysis
Education
Walden University 2014 — 2016
Master of Science (MS), Health/Health Care Administration/Management
Walden University 2011 — 2014
Master of Science (M.S.), Mental Health Counseling/Counselor
University of Phoenix
Bachelor of Science (BS), Psychology
Watts Water Technologies January 2015 - Present
Intuit August 2011 - September 2014
Dun & Bradstreet January 2009 - January 2010
NCO Financial Systems June 2007 - January 2009
Randall & Richards September 2006 - June 2007
AOL August 2005 - December 2006
Summitt Coney Island January 1999 - January 2001
Skills
Call Centers, Training, Management, Sales, Customer Retention, Account Management, Process Improvement, Sales Process, Analysis, B2B, Sales Operations, Coaching, Change Management, Customer Service, Recruiting, Customer Satisfaction, Team Leadership, Accounts Receivable, SaaS, Leadership, Customer Experience, Vendor Management, Microsoft Office, Marketing, Microsoft Excel, Team Building, CRM, Cross-functional Team...
Education
University of Phoenix 2001 — 2009
MBA, Business Administration
University of Phoenix 2001 — 2009
BS, BMGT/MKT
Lisandra & Co. September 2005 - Present
NCO Financial Systems September 2010 - January 2011
Ovalop Designers September 2005 - October 2008
Skills
Branding & Identity, Anthropology, Cultural Anthropology, Visual Anthropology, Urban Anthropology, Social Anthropology, Economy, Statistics, Statistical Package for..., Social Sciences, Marketing Research, Fashion, Small Business, Latin American markets, Latin American Studies, Caribbean, Social Media, Craft, Arts, Literature, Indie, Sustainable Gardening, Permaculture, Custom Content..., Ethnography, Microsoft Office
Education
University of Puerto Rico-Rio Piedras 2002 — 2007
Bachelor of Arts (BA), Anthropology
Tomas C. Ongay Vocational High School 1999 — 2002
High School Diploma and Vocational Certification, Medical Office Assistant/Specialist
Mobile County Public School System January 2012 - Present
NCO Financial Systems January 2012 - January 2013
FOX -10TV News April 2005 - August 2007
Local15 WPMI-TV April 2000 - July 2004
Skills
Broadcast Journalism, Call Center, Education, Time Management, Call Centers, Camera, Film, Microsoft Excel, Teaching, Editing, Social Networking, Blogging, Leadership Development, Public Speaking, Customer Service, Microsoft Office, Leadership, Team Building, Event Planning, Management, Nonprofits
Education
University of Mobile 1996 — 1999
Bachelor of Science, Communication and Media Studies
John L Leflore High School 1991 — 1995
Diploma, General Studies
CREST Technologies, Inc. April 2013 - Present
Delta Development Group December 2008 - October 2009
NCO Financial Systems August 2008 - December 2008
United States Marine Corps June 2001 - June 2008
Skills
Inventory Control, Inventory Management, Logistics, Logistics Management, Materials Management, Operations Management, Purchasing, Supply Chain, Team Building, Warehousing, Supply Chain Management, Supply Chain..., Supply Management, MRP, Warehouse Management, Customer Service, Project Management, Leadership, Microsoft Excel, Program Management, Project Planning
Education
University of Alaska Anchorage 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Logistics and Supply Chain Operations
University of Alaska Anchorage 2010 — 2013
Associate of Arts and Sciences (A.A.S.), Small Business Administration/Management
Parallon April 2014 - Present
Vanguard October 2013 - April 2014
Vanguard November 2012 - October 2013
NCO Financial Systems August 2011 - November 2012
Skills
HIPAA, Medical Terminology, Data Entry, Time Management, CRM, Medicare, Microsoft Word, Customer Service, Management, Access, Telephone Skills, Microsoft Office, Teamwork, Microsoft Excel, PowerPoint, Leadership, Outlook, Research, Healthcare
Education
Kaplan college 2013 — 2014
Certificate, Medical Insurance Coding Specialist/Coder
University of North Carolina at Greensboro 2004 — 2009
Bachelor of Science (B.S.), Public Health
Schumacher Group Medical Billing September 2013 - Present
Schumacher Group Medical Billing July 2010 - September 2013
NCO Financial Systems March 1998 - April 2010
Professional Account Management, Inc. - Richardson, Texas March 1995 - March 1998
CreditCare Financial Services, Inc.- Irving, Texas March 1993 - March 1995
Protocol Financial Services, Inc. - Richardson, Texas August 1989 - March 1993
Oklahoma Oilfield Services, Inc.- Oklahoma City, Ok. September 1978 - December 1987
City National Bank and Trust Company - Oklahoma City, OK. April 1971 - September 1978
Skills
Call Center, Accounts Receivable, Healthcare, Customer Service, Process Improvement, Team Building, Problem Solving, Customer Relations, Revenue Cycle, Collections, Management, Training, Call Centers, Operations Management, Coaching, Hospitals, Medical Billing, Leadership, HIPAA, Strategic Planning, Healthcare Information..., Software Documentation
Education
University of Central Oklahoma
Business Administration
MMM Holdings Inc March 2015 - Present
Interamerican University of Puerto Rico August 2014 - July 2015
Hospital San Juan Capestrano June 2014 - March 2015
Center for Public Health Preparedness November 2012 - June 2014
TeleMedik October 2011 - October 2012
Triple-S Salud June 2012 - September 2012
James A. Haley Veterans Hospital June 2011 - August 2011
NCO Financial Systems April 2007 - November 2008
Skills
Recruiting, Outlook, Talent Management, Microsoft Excel, Health Insurance, Health Education, Health Promotion, Community Health, SPSS, Public Speaking, Cultural Competency, Health Equity, Public Health, Customer Service, Experience working with..., Sexuality Education, Research, Investigación y..., Promoción de la salud, Salud pública, Sanidad comunitaria, Oratoria
Education
Sexological, Educational and Psychological Institute of Puerto Rico (ISEP) 2013 — 2014
Certificate in Sexual Andragogy, Education
University of Puerto Rico- Medical Sciences Campus, School of Public Health 2009 — 2012
Master of Public Health (MPHE), Public Health Education and Promotion
University of Puerto Rico-Rio Piedras 2006 — 2008
Bachelor of Arts (BA), Anthropology
University of Puerto Rico-Bayamon 2003 — 2006
Associate Degree, Natural Sciences
JaDavi Enterprises LLC October 2014 - Present
Comcast Cable May 2012 - October 2014
NCO Financial Systems July 2008 - June 2011
FMA Alliance, Ltd. February 2006 - October 2007
Skills
Customer Service, Invoicing, Technical Support, Payments, Credit Cards, Hardware, Call Centers, Customer Satisfaction, Customer Retention, Customer Experience, Team Building, Leadership, Team Leadership, Outlook, Management, Sales, Training, Microsoft Office, Microsoft Excel, Microsoft Word, Marketing, Strategic Planning, Access
Education
University of Phoenix 2011 — 2015
Bachelor of Science (BS), Business and Personal/Financial Services Marketing Operations
Langam Creek High School 1994 — 1998
Diploma
It Works! Global May 2014 - Present
University of Phoenix November 2009 - May 2012
NCO Financial Systems March 2002 - July 2011
The CORE Institute 2007 - 2008
Skills
Insurance, Process Improvement, Sales, Health Insurance, Strategic Planning, Marketing, Microsoft Excel, Employee Relations, Performance Management, Financial Analysis, Windows, Accounting, Risk Management, Time Management, Photography, Budgets, Business Development, Coaching, Creative Writer, Leadership, Management, Operations Management, Outlook, Public Speaking, Social Networking, Teamwork, Web Design, Social Media, Account Management
Education
University of Phoenix 2009 — 2012
Associate of Arts (A.A.), Business Administration, Management and Operations
Cactus Shadows High School 1991 — 1995
High School Diploma, Misc
UnitedHealth Group January 2010 - Present
NCO Financial Systems October 2011 - January 2012
Assurant Specialty Property August 2007 - May 2009
Skills
Insurance, General Insurance, Customer Service, Health Insurance, Accounting
Education
University of Phoenix 2014 — 2016
Bachelor's Degree, Accounting
York Technical College 2009 — 2011
Associate's Degree, Accounting
Mullins High School 1999 — 2003
High School Diploma
Direct Energy September 2014 - Present
Direct Energy November 2013 - September 2014
Direct Energy December 2011 - November 2013
ORS Nasco July 2010 - December 2011
NCO Financial Systems July 2009 - March 2010
HSBC April 1999 - July 2009
Skills
Credit Cards, Process Improvement, Call Center, Vendor Management, Customer Satisfaction, Team Building, Call Centers, Customer Service, Profit, Customer Retention, Coaching, Recruiting, Business Process..., Relationship Management, Financial Services, Customer Experience, Performance Management, Finance, Leadership, CRM, Team Management, Contact Centers, Workforce Management, Management
Education
University of Phoenix-Tulsa Campus 2004 — 2007
Bachelor's degree, Business, Management, Marketing, and Related Support Services, 3.9
Bank of America August 2011 - Present
Cinder Law Group fka Flahive Law Corporation January 2011 - April 2011
Flahive Law Corporation nka Cinder Law Group August 2010 - January 2011
Litchney Law Firm August 2008 - August 2010
Attorney Debt Soultions May 2006 - May 2008
NCO Financial Systems March 2005 - April 2006
Skills
Speak Russian, Speak Ukrainian, Legal Assistance, Bankruptcy, Legal Research, Notary Public, Civil Litigation, Courts, Pleadings, Legal Documents, Legal Writing, Appeals, Litigation, Document Review, Lexis, Hearings, Westlaw, Wordperfect, Trials, Litigation Support
Education
MTI College of Business 2002 — 2004
Legal Studies
University of Sacramento 2000 — 2004
Masters, English
Acuative May 2014 - Present
NCO Financial Systems July 2010 - May 2014
Dish Network November 2009 - March 2010
Skills
Microsoft Office, Hospitals, Customer Service, Account Management, Sales, Outlook, Process Improvement, Leadership, Training, Data Entry, Team Building, Microsoft Excel, Insurance, Access, PowerPoint, Microsoft Word, Software Documentation, Recruiting, Management, Coaching, Public Speaking, Strategic Planning
Education
University of Northern Colorado 2005 — 2009
Bachelor of Arts (BA), Communication, General
Meridith Baer Home October 2014 - Present
Indeed.com May 2013 - March 2014
Indeed.com January 2013 - April 2013
Drivers on Call January 2010 - March 2013
NCO Financial Systems August 2008 - December 2009
Matthews, Pierce & Lloyd, Inc. April 2007 - May 2008
EXIT Extreme Realty Tampa Bay, Florida October 2006 - September 2007
Skills
Sales, New Business Development, Sales Presentations, Cold Calling, Management, Negotiation, Networking, Inside/Outside Sales, Effective presentation..., Direct Sales, C-Level Relationships, Operations Management, Account Management, Sales Process, Salesforce.com, CRM, Customer Retention, Accounts Rec, Experienced in..., Excellent prospecting..., Manage and grow account..., Training, Consulting, Selling, Qualifying Prospects, SEO / SEM
Education
The University of Connecticut 2010 — 2013
Bachelor's Degree, Political Science, 3.42 GPA
Maruti Transit Group July 2013 - Present
Omni Hotels 2012 - July 2013
NCO Financial Systems 2011 - 2012
JPMorgan Chase 2009 - 2010
Freedom Bail Bonds 2006 - 2010
Skills
Hotels, Hospitality Industry, Hospitality, law enforcement, bail bonds, social sciences, acccounting, Criminal Justice, Accounting, Microsoft Applications, Leadership, Trainer, Safety Officer, Enforcement, Management, Training, Customer Satisfaction, Customer Service, Hospitality Management, Microsoft Office, Budgets, Event Management, Microsoft Excel
Education
University of Phoenix 2010 — 2012
Bachelor of Science (B.S.), Criminal Justice Administration Management
University of Phoenix 2008 — 2010
Associate of Arts (AA), Criminal Justice
San Antonio College Law Enforcement Academy 2003 — 2003
Texas Basic Jailers License, Texas Commission on Law Enforcement Standards and Education, 98th Percentile
Harlandale High School 1999 — 2003
Diploma, Recommended-Presidential Award
The Myers Group July 2014 - Present
NCO Financial Systems January 2012 - July 2014
Frederick J Hanna & Associates December 2010 - January 2012
Crown Asset Management, LLC July 2004 - December 2010
Titan Recovery Group 2003 - 2004
New Vision Financial 2002 - 2003
Manulife Financial 2001 - 2002
Skills
Credit, Skip Tracing, Accounts Receivable, Credit Cards, Call Centers, Risk Management, Project Management, Loans, Process Improvement, Banking, Operations Management, Management
Education
University of North Georgia 1996 — 2000
BS, Sociology, Psychology
Happy Girl Operations ManagerWest Asset ManagementJune 2005 - August 2012
West Asset Management June 2005 - 2006
NCO Financial Systems May 1998 - June 2005
Education
University of South Alabama 1993 — 1995
Capital One July 2014 - Present
Capital One April 2011 - July 2014
NCO Financial Systems February 2008 - February 2011
EY March 2005 - February 2008
Accenture July 2004 - February 2005
Tata Consultancy Services March 1999 - March 2004
Indian Institute of Technology, Bombay June 1998 - March 1999
Skills
Software Project..., Solution Architecture, Requirements Analysis, Microsoft SQL Server, Web Services, Business Intelligence, Agile Methodologies, Enterprise Architecture, Agile Project Management, Software Development, SDLC, Vendor Management, Web Applications, Software Development..., Technical Documentation, Kanban, SOA, IT Strategy
Education
Master of Engineering, University of Mumbai. 1997 — 1999
Master's Degree, Mechanical Engineering
Bachelor of Engineering, University of Pune 1992 — 1996
Bachelor's Degree, Mechanical Engineering
Invetech Instructor, Teaching AssistantUniversity of Houston2006 - 2009
Godwin Gruber LLC 2006 - 2006
NCO Financial Systems 1999 - 2001
Keystone Engineering Inc 1996 - 1999
Electrical and Hydraulic Services Inc. 1982 - 1996
Skills
Team Leadership, Team Management, Microsoft Office, Microsoft Excel, Microsoft Outlook, Quantitative Research, Qualitative Research, PowerPoint, University Teaching, Outlook, Employee Training, Legal Writing, Report Writing, Creative Writing, Visual Arts, Hospitality Projects, Volunteering, Non-profit Volunteering, Event Planning, Event Management
Education
University of Houston 2005 — 2009
Masters of Art, Bachelors of Science, Medical Anthropology, 3.78 GPA
CCCS of MD and DE September 2013 - Present
NCO Financial Systems 2003 - 2012
Bally Total Fitness July 1988 - August 2003
Skills
Training, Operations Management, Call Center..., Quality Control, Human Resources, Interviews, Call Centers, Process Improvement
Education
University of Baltimore 1983 — 1986
Master's degree, Judicial Administration
University of Baltimore 1982 — 1983
Criminal Justice/Law Enforcement Administration
pikesville sr
fec March 2013 - Present
Agape Preschool November 2010 - October 2012
NCO Financial Systems February 2010 - March 2011
Integrity Home Care September 2008 - February 2010
Skills
WPM 30, Proficient in MS Word,..., Operated office..., Answered multi-line..., Updated client computer..., Pocessed payments and..., Creative, Created and implemented...
Education
Central Missouri State University 2013 — 2013
University of Central Missouri 2013 — 2013
National Professional Certification in Customer Service, Customer Service Professional Development Program
Kaplan College-Dallas 2006 — 2007
Medical Assistant Certificate, Medical/Clinical Assistant
City of Monroe January 2012 - Present
Bradley Management, L.L.C. 2008 - 2011
NCO Financial Systems October 2000 - August 2008
Grady Health System March 1997 - September 2000
Bradley Solutions Group November 1996 - March 1997
KCS Healthcare Consulting Services April 1995 - November 1996
HBO & Company (now McKesson) November 1985 - October 1994
Erlanger Medical Center August 1984 - October 1985
Hutcheson Medical Center 1982 - 1984
St. Mary's Hospital and Healthcare System July 1970 - November 1982
Skills
Revenue Cycle, Healthcare, Process Improvement, Healthcare Information..., HIPAA, Revenue Cycle Management, Healthcare Industry, Healthcare Consulting, Policy, Hospital Revenue Cycle, Performance Improvement, Leadership, Team Building, Management Consulting, Training, Management, Budgets, Hospitals, Consulting, Strategic Planning, Operations Management, EHR, Contract Negotiation, Medicaid, Outsourcing, EMR, Customer Service, Healthcare Management, Leadership Development, Medicare, Sales Operations, Business Analysis, Program Management, Managed Care, Executive Management, Insurance, Call Centers, Physicians, Physician Relations, Medical Billing, Change Management, Vendor Management, Informatics, Business Process..., Quality Improvement, Access, Software Documentation
Education
University of Georgia - Terry College of Business 1961 — 1964
Business Management
Independent Cigar Consultant October 2011 - Present
Penn-Del Neuropathy Network Support Group May 2011 - Present
Consulting Clients on Account Receivable Management 2011 - Present
Your Finger Tips January 2006 - Present
James Stevens and Daniels January 2009 - September 2011
Home Depot January 2009 - September 2010
NCO Financial Systems January 2002 - January 2009
Wilmington Trust April 1976 - December 2002
Skills
B2B, Customer Retention, Account Management, Sales Management, New Business Development, Team Building, Sales, Negotiation, Direct Sales, Cold Calling, Operations Management, Credit, Debt Settlement, Social Media Marketing, Credit Cards, Banking, Sales Presentations, Thinking Outside The Box, Microsoft Excel, Business Development..., Marketing Strategy, Selling, Repossessions, Cigars, Management, VAS, International..., Customer Service, Leadership, Strategic Planning, Coaching, Problematic Debt..., Executive Team Coaching, Great Listener, Value Added Service, Salesforce.com, Strategic Partnerships, Sales Process, Sales Operations, CRM, Financial Services, Call Centers, Lead Generation, Executive Management, Business Development, Marketing, Business Strategy, Retail, Business Planning, Budgets
Education
Dale Carnegie Sales Management 1976 — 1978
Certificate
American Institute of Banking 1974 — 1976
AIB Certificate, Banking and Financial Support Services
University of Delaware 1972 — 1974
Business Administration and Management, General
Seaford Senior High School 1969 — 1972
High School, Academic
Johns Hopkins Health Care Priority Partners January 2012 - Present
Notary Public April 2009 - Present
NCO Financial Systems September 1995 - January 2012
Skills
Community Outreach, Healthcare, Data Entry, Customer Service, Microsoft Office, Outlook, Microsoft Word, Microsoft Excel, HIPAA, PowerPoint, Access, Training, Social Services, Non-profits, Telephone Skills, Medicare, Public Speaking, Insurance, Team Building, Hospitals, Healthcare Management, Fundraising, Invoicing, Health Insurance, Payroll, Medicaid, Human Resources, Employee Relations, Office Management, Case Management, Epic Systems, Nonprofits, Program Management, Leadership, Project Management, Policy
Education
University of Maryland Baltimore County
Psychology, Early Childhood Learning
FIRM Revenue Cycle Management Services, Inc. April 2014 - Present
Trilogi, Inc. February 2011 - March 2013
Rotary 2011 - 2013
Rotary 2011 - 2013
Toyon Associates, Inc. April 2009 - February 2011
Concierge Coverings January 2004 - February 2011
AHC, Inc. June 1999 - December 2003
NCO Financial Systems November 1998 - June 1999
Medaphis Services Corporation May 1994 - November 1998
Northwest Creditors Service October 1987 - April 1994
Skills
Business Development, Healthcare, Outsourcing, CRM, EMR, Hospitals, Strategy, Leadership, Sales, Revenue Cycle, Medicaid, Healthcare Consulting, Budgets, Marketing, Healthcare Information..., Health Insurance, Management, Medicare, Consulting, Managed Care, Executive Management, Healthcare Industry, Program Management, Healthcare Management, Revenue Cycle Management, Accounts Receivable, Strategic Planning, Medical Billing, EHR, HIPAA
Education
University of California, Santa Barbara 1978 — 1982
BA, Business Economics
Global Payments August 2013 - Present
Global Payments July 2012 - August 2013
Global Payments March 2011 - July 2012
M&T Bank September 2009 - August 2010
NCO Financial Systems May 2008 - September 2009
Skills
Payments, Financial Risk, Analysis, Fraud, Credit Cards, Risk Management, Credit Risk, Finance
Education
University of Maryland University College 2014 — 2017
English Language and Literature/Letters
University of Maryland College Park 2005 — 2007
Liberal Arts and Sciences/Liberal Studies
City of Mobile, AL May 2014 - Present
Baber's August 2012 - June 2013
Zachry Industrial, Inc. May 2012 - August 2012
NCO Financial Systems August 2010 - July 2011
NCO Financial Systems September 2009 - July 2010
NCO Financial Systems November 2007 - July 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Teamwork, Social Media, Public Speaking, English, Java, HTML, Windows, Event Planning, Time Management, Outlook, Data Entry, Customer Service, Public Relations, Sales, Team Building
Education
University of South Alabama 2003 — 2013
Bachelor of Arts (B.A.), Criminal Justice/Law Enforcement Administration
Faith Academy 1998 — 2003
Crown Buick GMC January 2006 - Present
NCO Financial Systems April 2004 - December 2005
Skills
Sales Process, New Business Development, Account Management, Salesforce.com, Sales Management, Sales, Cold Calling, Selling, Lead Generation, Sales Operations, Customer Service, B2B, Direct Sales, Marketing Strategy
Education
University of New Orleans 1998 — 2002
Bachelor's degree, Marketing
Brother Martin High School 1994 — 1998
Starflight Enterprises, Inc. January 2009 - Present
NCO Financial Systems June 2004 - September 2005
Education
University of Maryland University College
Criminology
NCO Financial Systems July 2011 - Present
Education
Ashford University 2012 — 2014
66.90 credit hours/ 3.72 GPA, Social and Criminal Justice, 3-.75 GPA
South Carolina State University
37.5 credit hours
University of South Carolina-Columbia
Associate in Arts
Sessions, Fishman, Nathan & Israel, LLC April 2010 - Present
Axiant, LLC August 2005 - November 2009
NCO Financial Systems October 2002 - May 2005
Weinstock, Friedman & Friedman, P. A. February 2001 - October 2002
Skills
Creditors' Rights, Litigation, Bankruptcy, FDCPA, Arbitration, Debt Settlement, Commercial Litigation, Courts, Civil Litigation, Legal Research, Legal Writing, Litigation Support, Legal Assistance, Legal Compliance, Mediation, Appeals, Consumer Debt, Chapter 7, Auditing, Business Process, Regulatory Affairs, Compliance, Bartending, Restaurants, Food & Beverage, Food Service, Management
Education
University of Baltimore School of Law 1997 — 1999
Doctor of Law (J.D.), Concentration in Business Law
University of Maryland College Park
Bachelor of Science (B.S.), Paralegal Studies with minor in Art and Design
Psychologist in Private Practice June 2014 - Present
NCO Financial Systems November 2011 - April 2014
Jewish General Hospital- Child Psychiatry September 2012 - June 2013
University of Batangas Special Children Foundation May 2004 - July 2011
Skills
Psychological Assessment, Psychology, Microsoft Excel, Microsoft Word, PowerPoint, Early Intervention, Statistics, Adolescents, CBT, Counseling Psychology, Family Therapy
Education
University of Santo Tomas 2004 — 2008
Master of Arts (M.A.), Psychology
University of Santo Tomas 1999 — 2003
Bachelor of Science (B.S.), Psychology
Washington Evergreen Chapter AAHAM August 2014 - Present
Whidbey General Hospital May 2014 - Present
Calvert Memorial Hospital April 2011 - April 2014
NCO Financial Systems November 2010 - April 2011
Skills
Medicaid, HIPAA, Revenue Cycle, Medicare, Healthcare, Medical Billing, Healthcare Information..., Medicare Appeals, Healthcare Consulting, Healthcare Industry, Meditech, EHR, Revenue Cycle Management, EMR, Managed Care
Education
University of Maryland University College
Bachelor of Science (BS), Business Administration and Management, General
NCO Financial Systems March 2015 - Present
NCO Group October 2014 - December 2014
University of Phoenix October 2011 - July 2012
Wal-Mart September 2008 - April 2011
Wal-Mart 2007 - 2008
Wal-mart 2007 - 2008
Wal-Mart September 2000 - September 2007
Skills
Writing, Management, Payroll, Training, Invoicing, Inventory, Data Entry, Inventory Management, Customer Service, Outlook, Spreadsheets, Loss Prevention, Phone Skills, Teamwork, PowerPoint, Employee Benefits, Sales, Team Building
Education
Webster University 2011 — 2013
Master of Arts (MA), Human Resources Management and Development
University of South Carolina-Columbia 2002 — 2007
Bachelor's of Art, Media Arts
Central Portfolio Control April 2015 - Present
SAR September 2007 - December 2010
SECURITY AUTO LOANS, INC. 2007 - December 2010
LAW OFFICES OF MARK PITZELE June 2003 - November 2007
NCO Financial Systems 2005 - 2006
Law Offices of Frederick Hannah & Associates 2001 - 2003
LAW OFFICES OF ROSS GELFAND April 1996 - November 1999
BOMAR CREDIT CORPORATION August 1993 - September 1996
Equifax January 1990 - August 1993
Skills
Customer Negotiations, Account Management, SKIPTRACING, Negotiation, Bankruptcy, Loans, Asset, Debt Collection, Skip Tracing, Credit, Customer Relations, Accounts Receivable, Credit Risk, Credit Analysis, Call Center, Risk Management, Insurance, Customer Service, Contract Negotiation, Excel, Compliance, Coaching, Microsoft Office, Customer Satisfaction, Team Building, Strategic Planning, Problem Solving, Banking, Forecasting, Portfolio Management, Word, Budgeting, Administration, Team Leadership, Credit Cards, Accounts Payable, Accounting, Vendor Management, Documentation, Contract Management, Litigation, Mentoring, Microsoft Excel, Microsoft Word, Collections, Executive Management, Process Improvement, Call Centers, Customer Retention, Financial Services
Education
THURGOOD MARSHALL SCHOOL OF LAW, ATLANTA, GA 1998 — 2001
POLITICAL SCIENCES
University of South Alabama 1977 — 1981
BA, Political Science
UMBC Training Centers September 2011 - Present
UMBC Training Centers February 2011 - April 2012
UMBC Training Centers June 2010 - September 2011
Walden University September 2007 - June 2010
Dobson Communications October 2005 - May 2007
NCO Financial Systems October 2003 - March 2005
D.C. United April 1997 - June 1997
Skills
Vertical Response, Salesforce.com, Press Releases, Google Adwords, PowerPoint, Photoshop, Customer Relations, Customer Service, Customer Satisfaction, Customer Retention, Sales Management, Online Marketing, Email Marketing, Social Media Marketing, Product Marketing, Microsoft Office, Access, Marketing, Sales, Advertising, Project Planning, Market Research, Marketing Communications, Social Networking, Public Relations, Facebook, Direct Marketing, Higher Education, Cpr Certified, Management, Training, Strategy, Research, Project Management, Leadership, Fundraising, Social Media, Leadership Development, Program Management, Student Recruiting, Admissions, Enrollment Management, Public Speaking, Event Planning, Event Management, Coaching, Nonprofits, Team Leadership, Staff Development, Retaining Customers
Education
University of Liverpool 2009 — 2012
Master of Science (M.Sc.), Global Consumer Marketing
University of Cambridge 2012 — 2013
Graduate Diploma, Social Psychology
University of Virginia 2011 — 2011
Continuing Education, Media Marketing
University of Liverpool 1999 — 2003
Bachelor's of Science, Marketing Management
University of Maryland College Park 2000 — 2002
Communication - Journalism
Eyefinity December 2007 - Present
NCO Financial Systems 2004 - 2007
Education
University of Phoenix 2007 — 2012
Bachelor of Science, Health Administration
Arizona Department of Economic Security September 2015 - Present
Arizona Department of Economic Security June 2015 - September 2015
Arizona Department of Economic Security December 2014 - June 2015
University of Phoenix July 2014 - November 2014
Anne Arundel Board of Elections February 2014 - June 2014
NCO Financial Systems October 2012 - June 2013
L-3 Communications September 2011 - April 2012
All Source September 2011 - April 2012
US Army 203rd Military Intelligence Battalion March 2010 - August 2011
8th US Army Korea May 2009 - February 2010
Skills
State Government, Federal Government, Social Services, Intelligence, Military, National Security, Process Optimization, Analysis, Army, Leadership, Training & Development, Customer Service, Security Clearance, Intelligence Analysis, Military Operations, DoD, Operational Planning, Military Experience
Education
University of Maryland University College 2012 — 2015
Bachelor’s Degree, Social Sciences
Eisenhower High School 1988 — 1991
High School, Higher Education/Higher Education Administration
Medtronic July 2014 - Present
Medtronic October 2013 - June 2014
The Receivables Exchange December 2010 - March 2013
Ethan & Associates, Inc. July 2006 - November 2010
NCO Financial Systems February 1994 - June 2006
Skills
Credit, Credit Analysis, Loans, Credit Risk, Hedge Funds, Microsoft Excel, Financial Analysis, Due Diligence, Credit Cards, Investments, Banking, Small Business Lending, Factoring, Commercial Lending, Underwriting, Financial Modeling, Financial Reporting, Accounts Receivable, Business Development, Equities, Executive Management, Cash Flow, Financial Risk, Mergers & Acquisitions, Portfolio Management, Commercial Finance, Analysis, Finance, Private Equity, Business Strategy, Customer Service, Capital Markets, Financial Services, Structured Finance, Risk Management, Lines Of Credit, Fixed Income, Corporate Finance, Commercial Banking, Funding, Mergers, Negotiation, Process Improvement, Investment Banking, Accounting, Asset Based Lending, Business Planning, Financial Markets, Salesforce.com, Leadership
Education
University of New Orleans
Bachelors, Economics
Aimia April 2013 - Present
The Nerdery 2011 - January 2013
The Nerdery December 2010 - March 2012
Travelers February 2010 - December 2010
ADC October 2009 - February 2010
Milestone AV Technologies June 2009 - October 2009
Sierra Bravo Corporation 2009 - 2009
Harland Clarke May 2008 - December 2008
Eschelon Telecom 2005 - 2008
NCO Financial Systems April 2005 - November 2005
Skills
Training, Leadership, Project Management, Instructional Design, Training Delivery, E-Learning, Proposal Writing, Team Building, Process Improvement, Sales, Social Media, Software Documentation, Business Development, Coaching, Team Leadership, Sales Process, Customer Service, Business Strategy, Marketing, Call Center, Sales Rep Training, Public Speaking, E-commerce, Virtual Learning, Salesforce.com, Leadership Development, Microsoft Office, Organizational..., Proposal Generation, Sales Management, Performance Management, Captivate, Adult Education, Relationship Management, Quality Assurance, Project Coordination, Photoshop, Strategic Sales, Technical Requirements..., Project Planning, Distance Learning, Articulate Studio, Call Centers, Data Analysis, Vendor Management, Account Management, Time Management, adobe captivate, Team Management
Education
University of Minnesota-Twin Cities 1997 — 2004
Bachelor of Arts, Sociology
Prairie du Chien High School 1993 — 1997
High School, High School
NCO Financial Systems July 2014 - Present
Grand Luxe Theatres September 2012 - July 2014
Church World Service December 2013 - April 2014
Sears Holdings Corporation April 2008 - June 2009
Skills
Time Management, Customer Satisfaction, Retail, Cashiering, Leadership, Inventory, Data Entry, Inventory Control, Customer Service, Sales, Proficient Typing Skills, Microsoft Publisher, Microsoft Word, POS, Word Processing, Microsoft Excel, Student Leadership, Web Design, Organizational..., Contact Center...
Education
University of North Carolina at Greensboro 2009 — 2014
Bachelor of Science (B.S.), Information Systems/Operations Management, Major African American Studies, Minor
North Pitt High School 2005 — 2009
Diploma
Wilbert Plastic Services October 2014 - Present
Driven Brands, Inc. April 2010 - October 2014
NCO Financial Systems March 2009 - April 2010
Prudential Financial-Relocation Division January 2002 - January 2009
Skills
Accounts Payable, General Ledger, Accounts Receivable, Financial Reporting, Finance, Journal Entries, Bank Reconciliation, Cost Accounting, Microsoft Word, Microsoft Office, QuickBooks, Consolidation, Year-end Close, PowerPoint, Customer Service, Outlook, Accruals, Access, Microsoft Excel, Process Improvement, Financial Accounting, Account Reconciliation, Invoicing, Spreadsheets, Expenses, 10 Key, Sage, Cash, GAAP
Education
University of Phoenix 2002 — 2005
BSBA, Business Administration and Management, General, A
Wayne State University
Accounting
Sodexo March 2015 - Present
RTI Science & Technology July 2012 - Present
TEKsystems July 2011 - March 2015
NCO Financial Systems February 2006 - July 2011
Skills
Process Improvement, Procurement, Negotiation, Vendor Management, Business Analysis, Project Management, Program Management, Team Leadership, SharePoint, Change Management, Software Documentation, Management, Team Building, Customer Service, Microsoft Office, Access, Leadership, SDLC, Operations Management, Data Analysis, Business Process..., Visio, Business Process, Integration, Risk Management, CRM, Call Center, Training, Cross-functional Team..., Analysis, Security, Microsoft Excel, Requirements Analysis, Finance, Proposal Writing, Time Management, Budgets, Contract Negotiation, Project Planning, Public Speaking, Executive Management, Consulting, Management Consulting, Strategic Planning, Information Technology
Education
University of Maryland University College 2009 — 2015
Bachelor of Business Administration (B.B.A.), Information Technology Project Management
NRG Energy August 2015 - Present
NRG Energy April 2014 - August 2015
NRG Energy June 2012 - April 2014
NCO Financial Systems February 2009 - June 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java, Call Centers, Leadership, Management, Training
Education
University of Houston-Downtown 2015 — 2017
Master of Business Administration (MBA), Finance and Financial Management Services
University of Houston-Downtown 2013 — 2015
Bachelor of Communication Studies, Corporate Communication, 4.0 GPA
Lonestar Community College 2011 — 2013
Associates Degree of Arts, Associates of Arts, 3.0 GPA
TSI - A Transworld Systems Company November 2011 - Present
NCO Financial Systems April 2009 - November 2011
NCO Financial Systems Inc. December 2006 - April 2009
Skills
English, Spanish, Banking, Finance, Loans, Call Centers, Accounts Receivable, Microsoft Excel, Credit Cards, Quality Assurance, Credit, Microsoft Word, Team Leadership, Financial Analysis, Customer Service, Risk Management, Outlook, Employee Training, Process Improvement, Collections
Education
University of Puerto Rico-Rio Piedras 2003 — 2009
Bachelor's degree, Art History, Criticism and Conservation
University of Puerto Rico-Rio Piedras
BA, Art History
Kool Smiles October 2009 - September 2014
IBM March 2007 - October 2009
NCO Financial Systems December 2004 - February 2007
T-Mobile April 2000 - November 2004
SEARS January 1996 - January 1999
Skills
Microsoft Office, PowerPoint, Microsoft Works, vm ware, MICROSOFT WORD, VMware, Microsoft Word, Data Analysis, Six Sigma, MS Project, Outlook, Management, Computer Hardware, Budgets, Nonprofits, Software Documentation, Training, Customer Service, Windows, SharePoint, Visio, Public Speaking, Team Building, Invoicing, Process Improvement, Microsoft Excel, Databases, Troubleshooting, System Administration, Human Resources, Access, Accounts Payable, Data Entry, Networking, Call Centers
Education
University of South Alabama 1996 — 1999
Bachelors, Business/Corporate Communications, 3.2
Baker Hughes April 2015 - Present
UHD Northwest Business Administrative Council November 2014 - Present
John Moore Services June 2011 - December 2014
ACS- USAA Federal Savings Bank August 2010 - January 2011
NCO Financial Systems October 2006 - February 2009
Skills
Customer Satisfaction, Call Centers, Microsoft Office, Sales, Customer Service, Microsoft Excel, Invoicing, Microsoft Word, Data Entry, 10 Key, Outlook, Customer Retention, Recruiting, Onboarding, Team Building, Management, Team Leadership, Time Management, Leadership
Education
University of Houston-Downtown 2012 — 2016
Bachelor's Degree, Business Administration and Management, General
Emerson Process Management September 2013 - Present
Huntington Ingalls Industries, Inc-Gulf Coast March 2011 - August 2013
Northrop Grumman Corporation October 2008 - March 2011
International Shipholding November 2006 - May 2009
Housing First June 2006 - November 2006
NCO Financial Systems October 2003 - June 2006
Pulse Electronics Corporation (former Excelsus Technologies) June 2000 - August 2001
Skills
Account Reconciliation, Variance Analysis, General Ledger, Accounting, Analysis, Accounts Payable, Microsoft Excel, Auditing, Sarbanes-Oxley Act, Budgets, Internal Controls, QuickBooks, Management, SAP, Accounts Receivable, Process Improvement, Cost Accounting, Financial Analysis, Access, Financial Reporting, Customer Service, Financial Statements, Invoicing, Project Planning, GAAP, Managerial Finance, SOX, Time Management, Bank Reconciliation, Forecasting, Training, CPA, Financial Accounting, PeopleSoft, US GAAP, Tax, Budget Preparation, Budget Analysis, Problem Solving, Coaching, Staff Training, Cultural Diversity, Journal Entries, PowerPoint, Year-end Close, Accruals, Hyperion HFM, Oracle
Education
University of South Alabama 2001 — 2006
BSBA, Accounting
University of Phoenix 2010 — 2012
MBA, Business Administration
University of Phoenix 2008 — 2009
MSA, Accountancy
Progreso Financiero VP of OperationsAuto Finance USAMay 2014 - February 2015
Westlake Financial Services October 2012 - April 2013
NCO Financial Systems August 2010 - September 2012
Capital One June 2006 - August 2010
Skills
Call Center, Financial Services, Credit, Credit Cards, Process Improvement, Risk Management, Loans, Operations Management, Executive Management, Relationship Management, Call Centers, Management, Banking, Leadership, Vendor Management, Credit Risk, Credit Analysis, Loss Mitigation, Portfolio Management, Consumer Lending, Mortgage Lending, Financial Risk, Loan Servicing, Finance, Payments, Underwriting, Financial Analysis, Mortgage Banking, Loan Origination, Customer Retention, Skip Tracing, Cash Management, Analytics
Education
University of Notre Dame 1989 — 1993
BA, Communications
Allied Benefits Inc. September 2012 - Present
NCO Financial Systems April 2011 - September 2012
Advocate Health Care January 2007 - October 2011
Skills
Hospitals, Healthcare, Healthcare Management, Employee Training, EMR, Healthcare Industry, HIPAA, Cpr Certified, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Healthcare Information..., Customer Service, Call Centers, Insurance, Medical Terminology, Communication Skills, People Skills, Health Insurance, Training, Outlook
Education
University of Phoenix 2010 — 2012
Bachelor of Science (B.S.), Health/Health Care Administration/Management
NCO Financial Systems 2012 - 2013
Anthem Blue Cross August 2011 - February 2012
Skills
Financial Services, 10 Key, Call Centers, Health Insurance, Resolute Hospital...
Education
University of Phoenix 2011 — 2014
Bachelor of Science (BS), Finance, General
Bentonville, Arkansas 2003 — 2006
High School Diploma
Account Collection Technology, LLC January 2002 - Present
Law Office of Richard Clark, PLLC December 2001 - Present
Southwest Receivables, LLC October 2001 - Present
US Collections, LLC December 1998 - December 2001
NCO Financial Systems September 1995 - November 1998
CSC Credit Services, Inc. May 1991 - August 1995
Skills
Call Center, Credit, Finance, Call Centers, Negotiation, Management, Operations Management, Team Building, Sales, Contract Negotiation, Insurance, Vendor Management, Strategic Planning, Process Improvement, Risk Management, Executive Management, Business Development, Portfolio Management, Customer Retention, Networking, Loans, Payroll, Analysis, Training, Budgets, New Business Development, Team Leadership, Financial Services, Forecasting, Financial Analysis, Retail, Start-ups, Leadership, Business Strategy, Banking, Account Management, CRM, Mergers & Acquisitions, Credit Cards, Strategy, Business Planning, Team Management, Outsourcing, Sales Management, Small Business, Business Analysis, Analytics, Coaching, Relationship Management, Business Process...
Education
University of Central Arkansas 1983 — 1990
Business, Marketing
ConServe March 2014 - Present
ConServe February 2009 - Present
National Enterprise Systems, Inc. May 2003 - February 2009
NCO Financial Systems January 1999 - January 2003
Skills
Process Improvement, Strategic Planning, Financial Analysis, Account Management, Public Speaking, Customer Service, Coaching, Sales Management, Microsoft Excel, New Business Development, Salesforce.com, Vendor Management, Business Analysis, Team Building, PowerPoint, Sales, Training, Business Strategy, Customer Satisfaction, Access, Budgets, Credit, Call Centers, Data Analysis, Team Leadership, CRM, Leadership, Communication Skills, Executive Management, Management, Performance Management, Teamwork, Cross-functional Team..., Customer Experience, Key Performance..., Sales Funnel...
Education
University of Missouri-Columbia 1988 — 1993
Business
Uhlig October 2013 - Present
North American Savings Bank June 2011 - October 2013
NCO Financial Systems October 2008 - July 2011
Chrysler Financial January 2005 - September 2008
Skills
Credit, Loans, Mortgage Lending, Credit Analysis, Call Center, Process Improvement, Banking, Residential Mortgages, Team Building, Risk Management, Credit Risk, Financial Analysis, Insurance, Coaching, Sales Management, Portfolio Management, Strategic Planning, Customer Service, Vendor Management, Performance Management
Education
University of Saint Mary 2006 — 2008
MBA, Business
University of Central Missouri 2001 — 2004
BA, Speech Communication
Caravan Logistics Inc May 2013 - Present
CIBC November 2011 - April 2013
Overseas Home April 2011 - October 2011
Floor Masters Inc, June 2010 - March 2011
Price Chopper Supermarkets February 2010 - May 2010
WIS International December 2009 - February 2010
NCO Financial Systems June 2009 - December 2009
Apco Group http://apcogroup.co.in/ April 2004 - April 2009
Skills
CRM, Sales Management, Recruiting, Marketing, ERP, Merchandising, Order Management, System Administration, Distributed Team..., Inventory Analysis, Coaching, Online Advertising, Logistics Management, Trucking, Sales Operations, Sales
Education
5K Dispatching Inc 2014 — 2014
Cedrtified, Professional Dispatcher and Trucking Safety and Business Management
Humber Institute of Technology for Advanced Studies, Toronto, Canada 2011 — 2011
Supply Chain Management Program for Professionals, Professional studies in Supply Chain Management
Ontario Tourism Education Training (OTEC), Toronto, Canada 2011 — 2011
Business Communication for Managers, Professional Development
The Association for Operations Management (APICS), Toronto Chapter, Canada 2011 — 2011
Supply Chain Management, Professional Studies in Supply Chain Management
Humber Institute of Technology for Advanced Studies, Toronto, Canada 2009 — 2009
Sales & Marketing Development Program for Professionals, Professional studies in Sales & Marketing Connection Program
STI Knowledge Inc, USA 2001 — 2001
Customer Care Management, Customer Service Excellency
Institute of Rail Bhavan, New Delhi, India 1996 — 1997
Multi-Modal Transport Management (Containerization & Logistics), Professional Studies in Logistics
Institute of Certified Computer Professionals, USA 1989 — 1991
Associate of Computer Professional (ACP), System Analyst
Varnasey Vishwavidaylaya 1986 — 1988
Master of Business Administration (M.B.A.), Business, Management, Marketing, and Related Support Services, First Class
University of Calicut 1982 — 1986
Bachelor of Arts, Economics
TMS Health March 2007 - January 2009
TMS Health March 2007 - January 2009
The Peer Group June 2005 - March 2007
NCO Financial Systems February 2004 - June 2004
Education
University of Phoenix 2008 — 2009
Associates degree, Healthcare Administration
Lehigh Carbon Community College 1992 — 1992
Certificate, Medical Insurance Claims Processing
Cannon Group May 2011 - Present
Zoombak January 2008 - August 2008
Zoombak January 2008 - August 2008
NCO Financial January 2004 - September 2007
NCO Financial Systems 2002 - 2007
NCO Financial September 2002 - October 2003
Comcast Business Communications April 2001 - September 2002
Comcast Business Communications 2001 - 2002
Concord EFS December 1998 - April 2001
Concord EFS 1998 - 2001
Skills
Telecommunications, Process Improvement, Training, Management, Integration, Quality Assurance, Business Analysis, Vendor Management, Call Center, Analysis, Budgets, Contract Negotiation, Business Intelligence, Databases, Program Management, Testing, Troubleshooting, Customer Oriented
Education
University of Pittsburgh 1993 — 1997
University of Pittsburgh
BS, with; Accounting and Business
Aon Hewitt May 2014 - Present
General Dynamics Information Technology January 2014 - May 2014
Cognosante August 2013 - January 2014
Extend Health June 2012 - January 2013
AON Hewitt Navigators, Inc. 2011 - 2012
NCO Financial Systems 2008 - 2011
Note Bankers of America, Inc. 1996 - 1999
American Capital Marketing 1988 - 1990
American General Securities, Inc. August 1984 - August 1988
Anchor National Life Insurance Company 1979 - 1984
Skills
Public Speaking, Public Relations, Photography, Research, Advertising, Microsoft Office, Affordable Care Act, Medicare, Financial Advisory, Life & Health Insurance..., Life Settlements, U.S. Air Force, Aircrew..., Asset-Backed Note Broker, Management, Employee Benefits, Customer Service, Data Entry, Sales, Leadership, Call Centers, Disability Insurance, Human Resources, Long-term Care, Health Insurance, Fixed Annuities, Training, Healthcare, Benefits Administration, PowerPoint, Process Improvement, Lotus Notes, Start-ups, Time Management, Recruiting, Employee Relations, Customer Retention, Team Building, Customer Satisfaction, Coaching, Performance Management, Policy, Hiring, Life Insurance, Outlook, COBRA, Vendor Management, Team Leadership, Organizational..., Onboarding, Leadership Development
Education
University of Chicago, Industrial Relations College
Advanced Business Management, Business Administration and Management, General
University of Pennsylvania 2012 — 2013
Certification, Affordable Care Act
New York Stock Exchange
FINRA Principle, Series 6, 63, 66, 7 & 24
Giant Eagle December 2012 - Present
Insight Global October 2012 - November 2012
Pennsylvania State Mayors' Association January 2009 - October 2012
VARtek Services August 2011 - August 2012
NCO Financial Systems September 2010 - April 2011
Chick-fil-A September 2004 - September 2010
Skills
IPad Management, Microsoft Office..., Microsoft OS..., Basic Smartboard Support, Basic C++ Programming, Basic ADA Programming, Basic Promethean Board..., Windows, Troubleshooting, Software Installation, Microsoft Office, Laptops, XP, Windows 7, Group Policy, Active Directory, Network Administration, VPN, Windows Server, Operating Systems, Technical Support, Networking, OS X, Computer Hardware, Windows XP, Printers, Computer Repair, Wireless Networking
Education
ITT Technical Institute - Pittsburgh 2009 — 2010
Associates, Computer Network Systems
University of Pittsburgh 2005 — 2008
Computer Science
Zoltun Design 2000 - Present
UPMC June 1997 - June 2000
NCO Financial Systems 1991 - 1997
Skills
Access, Advertising, Analysis, Data Entry, Direct Mail, Web Design, Graphic Design, Adobe Acrobat, Brand Development, Brochures, Catalogs, InDesign, Social Media, Typography
Education
University of Pittsburgh 1999 — 2001
Bachelor of Science (BS), Certificate of Accounting
University of Pittsburgh 1998 — 1999
Bachelor of Science (B.S.), Graduate School of Social Work
University of Pittsburgh 1992 — 1997
Bachelor's, Psychology
ACE Group April 2014 - Present
APAC Customer Services January 2011 - April 2014
Expert Global Solutions April 2005 - April 2014
NCO Financial Systems April 2005 - April 2014
NCO Europe Limited 2005 - April 2014
First National Bank of Omaha January 1996 - February 2005
First National Bank of Omaha January 2000 - May 2000
First National Bank of Omaha July 1998 - January 2000
First National Bank of Omaha August 1997 - July 1998
First National Bank of Omaha March 1996 - August 1997
Skills
C++, Security, Budgeting, HIPAA, Disaster Recovery, Firewalls, IT Management, Integration, ITIL, System Administration, Information Security, Budgets, Data Center, Vendor Management, Troubleshooting, Network Security, Penetration Testing, Computer Security, CISSP, Business Continuity, CRM, Cisco Technologies, Operating Systems, Unix, Business Analysis, Active Directory, Linux, Databases, Solution Architecture, Software Development, Governance, IT Strategy, Enterprise Architecture, Information Technology, Information Security..., VMware, PCI DSS, Risk Management, IT Operations, VPN, Identity Management, Vulnerability Management, Networking, Servers, Vulnerability Assessment, Incident Management, IT Audit, Windows, Management, Network Architecture
Education
University of New Brunswick 1985 — 1989
BBA/CS, Business, Computer Science
University of New Brunswick 1985 — 1989
Bachelor of Business Administration (BBA), Computer Science Concentration (CS)
Riverview High School 1981 — 1984
High School Diploma, Honors
Cavalry Portfolio Services March 2010 - Present
Robert Half International 2008 - April 2010
NCO Financial Systems 2002 - 2007
IC System 1998 - 2002
Education
University of Minnesota-Twin Cities 2000 — 2004
Bachlor of Arts
Pacific International Recruitment October 2013 - Present
Pacific International Recruitment January 2015 - Present
Pacific International November 2012 - October 2013
Pacific International May 2012 - November 2012
Pacific International September 2011 - May 2012
NCO Financial Systems June 2009 - February 2011
Education
University of Rhode Island - College of Business Administration 2005 — 2009
Bachelor's Degree- Entrepreneurship Management, Business
Expressway Office Solutions March 2007 - Present
NCO Financial Systems March 2005 - March 2007
ADP 1997 - 2005
Education
University of Maryland College Park
B.S., Education
Financial Risk Mitigation, Inc. June 2004 - Present
NCO Financial Systems May 1999 - June 2004
Milliken & Michaels April 1992 - May 1999
Skills
Due Diligence, Financial Services, Investment Banking, Private Equity, Loans, Venture Capital
Education
University of Houston
BS, Finance
AmeriGas August 2012 - Present
Stele Infotech August 2011 - August 2012
NYSE Euronext August 2010 - July 2011
NCO Financial Systems June 2005 - August 2010
Skills
Altiris, Windows 7, VBScript, Active Directory, Powershell, SQL, Network Administration, MCSE, Symantec Certified, Windows XP Professional, McAfee ePO, Desktop Support, A+ Certified, SQL Server, Windows Server 2003, Windows Server 2008, SCCM, Windows 8.1, Imaging, C#, T-SQL
Education
University of Phoenix 2014 — 2016
Bachelor of Science, Information Technology, 3.22
Quakertown High School 1994 — 1998
Diploma, Information Technology
Gatestone August 2012 - Present
NCO Financial Systems June 2009 - August 2012
VANRU CREDIT CORP 1997 - 2008
Skills
Credit, Call Center, Process Improvement, Risk Management, Executive Management, Team Building, Operations Management, Leadership, Strategic Planning, Vendor Management, Credit Cards, Banking, Customer Service, Financial Services, Outsourcing, Forecasting, Finance, Management
Education
University of Nebraska at Omaha 1981 — 1986
BS, CJ
African Resource & Empowerment Centre September 2009 - Present
St Mary's Villa For Children & Families August 2009 - Present
NCO Financial Systems June 2008 - Present
Safetrust Savings & Loans Limited July 2002 - March 2008
Skills
Microsoft Office, Legal Assistance, Legal Research, Customer Service, Mergers, Policy, Dispute Resolution, Mergers & Acquisitions, International Law
Education
University of Nigeria 1990 — 1996
L.LB., Law
Thirty-One Gifts February 2013 - Present
NCO Financial Systems May 2011 - January 2013
ESM August 2008 - September 2010
Alliance Data September 2004 - May 2008
Levi Strauss & Co. July 2002 - June 2004
ACNielsen BASES October 1999 - January 2002
Skills
Talent Acquisition, Applicant Tracking..., Employee Relations, Onboarding, Recruiting, Human Resources, Deferred Compensation, Personnel Management, Interviews, Employee Training, Temporary Placement, Time Management, Staff Development, Employee Benefits, College Recruiting, HRIS
Education
University of Cincinnati
Bachelor of Arts, Psychology
NCO Financial Systems February 2011 - Present
Kreischer Miller July 2006 - August 2010
HKCMG 1995 - 2006
Education
University of Arizona 1992 — 1994
Business Administration, Accounting
Grays Consulting October 2009 - Present
KM2 Solutions 2008 - 2009
NCO Financial Systems 2006 - 2008
Zenta 2004 - 2006
Penncro Associates, Inc. 2003 - 2004
Penncro Associates, Inc. 2000 - 2003
National Credit Reports 1992 - 2000
Skills
BPO, Call Centers, Outsourcing, Vendor Management, Performance Management, CRM, Business Process..., Offshoring, Process Improvement, Customer Experience, Workforce Management, Leadership, Contact Centers, Customer Satisfaction, Analytics, Customer Service, Compliance, Brand Development, Key Performance..., Market Analysis, New Business Development, Strategic Planning, Quality Assurance, Sales, Coaching, Team Management, Cross-functional Team...
Education
University of Colorado Boulder
Bachelor of Business Administration (BBA), Finance and Financial Management Services
Andersen, Randall and Richards October 2003 - Present
NCO Financial Systems March 2002 - October 2003
Vista Vision LLC February 2000 - September 2003
Hutchison, Perry & Associates June 1998 - January 2000
Milliken & Michaels February 1993 - May 1998
Transworld Systems February 1988 - January 1993
Skills
Account Management, Sales, Negotiation, Accounts Receivable, Credit, Risk Management, Forecasting, New Business Development, P&L, Customer Satisfaction, Sales Process, Business Planning, Customer Retention, Cold Calling, Team Building, Management, Direct Sales, Leadership, Lead Generation, Pricing, Operations Management, Income Statement, Online Advertising, B2B, Training, Sales Management, Coaching, Customer Service, Selling, Talent Management, Executive Management, Business Development, Strategic Planning, Team Leadership, Process Improvement, Contract Negotiation, Financial Analysis, Budgets, Start-ups
Education
University of Arizona
Tata Consultancy Services March 2011 - Present
Altisource Nationwide Credit Inc. 2009 - 2010
NCO Financial Systems March 2002 - November 2009
OfficeTiger ( RR Donnelly ) December 1999 - September 2001
ANZ Grindlays Bank December 1998 - December 1999
Citicorp December 1995 - December 1998
Skills
BPO, Banking, Business Strategy, Customer Service, Leadership, Management, Outsourcing, P&L Management, Strategic Planning, Team Management, Vendor Management, CRM, Operations Management, Performance Management
Education
University of Madras 1993 — 1995
Bachelor of Science (B.Sc.), Botany/Plant Biology, A
Ulmer & Berne LLP June 2004 - Present
NCO Financial Systems January 2003 - June 2004
Read Air Products February 2002 - October 2002
Skills
Litigation, Product Liability, Legal Research, Legal Writing, Westlaw, Pleadings, Personal Injury, Medical Malpractice, Trials, Litigation Support
Education
University of Kentucky 1992 — 1996
Bachelor of Arts (B.A.), Kinesiology and Exercise Science
Carrington Real Estate, Services, LLC August 2012 - Present
NCO Financial Systems September 2009 - November 2012
Prudential PenFed Realty June 2008 - July 2012
Skills
Computer Literate, Consultancy, Customer Service, Management, Selling, Recruiting, Team Building, Public Speaking, Strategic Planning, First Time Home Buyers, Training, Direct Sales, Coaching, Relocation, Real Estate, Mentoring, Short Sales, Problem Solving, Banking, Process Improvement, Investors, Real Estate Transactions, Seniors, Condos
Education
University of Maryland College Park 1997 — 2007
B.S., Psychology/Business Mgt.
University of Maryland College Park 1997 — 2007
Bachelor of Applied Science (B.A.Sc.), Psychology/ Business Management
NCO Financial Systems August 2011 - January 2012
Craftsman by Design May 1999 - August 2008
YMCA of Greater Charlotte May 2004 - August 2005
University of North Carolina at Chapel Hill August 2003 - May 2004
All Nations Christian Fellowship. 2001 - 2003
Legislators School for Youth Leadership Development May 2001 - August 2001
Skills
Microsoft Office, Management, Leadership, Legal Writing, Healthcare, Troubleshooting, Logistics, Legal Research, Customer Service
Education
University of Nebraska College of Law 2008 — 2011
Doctor of Law (JD), Law
UNC Chapel Hill 2004 — 2007
Bachelor of Arts (B.A.), Psychology
NCO Financial Systems April 2006 - March 2010
Skills
Microsoft Office, Call Centers, Microsoft Excel, Customer Service, Management, Microsoft Word, Team Leadership, Leadership, Team Building, Troubleshooting, Outlook, Customer Experience, Time Management, Customer Retention, Vendor Management, Data Entry, Coaching, Marketing, Public Speaking, Social Media, Software Documentation, Banking, Customer Satisfaction, Sales, Financial Analysis, Teamwork, PowerPoint, Human Resources, Employee Benefits
Education
University of Phoenix 2013 — 2015
Associate’s Degree, Business/Managerial Economics, 3.45 GPA
Waubonsee Community College 2004 — 2004
High School, Adult High School/Secondary Diploma Program, 3.45 GPA
Kinum, Inc. June 2013 - Present
Fidelis Asset Management, Inc. November 2012 - Present
Kinum, Inc. November 2012 - Present
TSI Commercial Division August 2008 - August 2012
Transworld Systems - Commercial Division August 2008 - August 2012
NCO Financial Systems August 2008 - August 2012
Transworld Systems October 2004 - August 2012
Transworld Systems October 2004 - August 2012
OSI Collection Services, Inc. October 2004 - August 2008
Transworld Systems Inc October 2004 - August 2008
Skills
Accounts Receivable, Credit, Billing, P&L Management, Team Building, Debt Consolidation, P&L Responsibility, Call Center, Operations Management, Process Improvement, Compliance, Leadership Development, New Business Development, Strategic Planning, Team Leadership, Coaching, Business Strategy, Change Management, Operating Budgets, Client Development, Highly detail oriented, Knowledge Management, Fun, Loyal, Call Centers, Account Management, Integrity, Credit Cards, Business Planning, Training, Leadership, Risk Management, Recruiting, Customer Retention, Executive Management, Negotiation, Vendor Management, Analytics, Time Management, Outsourcing, Finance, Financial Services, Banking, Budgets, Hiring, Debt Management, Credit Analysis, Interviews, Employee Benefits, Cash Flow
Education
University of Massachusetts Lowell 1988 — 1990
Bachelor of Science in Business Administration, Finance
University of Massachusetts
BS, Business Administration/Finance
Donnelly-Boland and Associates July 2015 - Present
Donnelly-Boland and Associates February 2014 - June 2015
JDRF June 2012 - January 2014
The Education Partnership, PA May 2011 - May 2012
Storehouse for Teachers May 2010 - May 2011
University of Pittsburgh January 2008 - May 2011
NCO Financial Systems May 2009 - August 2009
Rite Aid May 2006 - June 2008
Skills
Accounting, Non-profits, Inventory Management, QuickBooks, Microsoft Excel, Microsoft Office, Analysis, Nonprofits, Auditing, Public Relations, Social Media, GAAP, Oracle Applications, Financial Accounting, Budgets, Financial Analysis, Accounts Payable, Accounts Receivable
Education
University of Pittsburgh 2007 — 2010
Bachelor of Science Business Administration, Accounitng
Derry Area High School 2003 — 2007
Sprint January 2013 - Present
Hewlett-Packard June 2010 - January 2013
Associated Wholesale Grocers April 2010 - June 2010
NCO Financial Systems September 2008 - January 2009
Blooming Handkerchiefs Manufacturing Corporation April 2000 - November 2007
Golf Course Superintendents Association of America (GCSAA) July 1992 - March 2000
National Office Machine Dealers Association (NOMDA) March 1989 - April 1992
Skills
Desktop Support, Computer Hardware, Network Security, Windows 7, Technical Support, Databases, Call Centers, Troubleshooting
Education
New Horizons Computer Learning Center 2009 — 2009
University of Missouri-Kansas City 1988 — 1989
Masters in Business Administration, Operations Management
Premiere Credit of North America 2014 - 2015
Premiere Credit of North America 2014 - 2015
Client Services Incorporated 2012 - 2014
NCO Financial Systems 2008 - 2010
OSI 1995 - 2008
Skills
Management, Call Centers, Process Improvement, Vendor Management, Operations Management, Risk Management, Outsourcing, Team Building, Leadership, Training, Team Leadership, Strategic Planning, Business Analysis, Banking, Call Center, Coaching, Credit
Education
University of Phoenix 2003 — 2007
BSB-EB
JPMChase Home Lending December 2007 - November 2010
NCO Financial Systems January 1999 - March 2007
NCO Financial Group, Inc January 1993 - January 1999
Education
University of Florida
Bachelor of Science
University of Florida
Bachelor, Science
Comcast Cable October 2006 - Present
NCO Financial Systems April 2004 - July 2006
MCI Communications December 2000 - April 2004
Education
University of Phoenix 2010 — 2012
bachelors, Business Management-Marketing
University of Phoenix 2008 — 2010
associates, business management
Wells Fargo Home Mortgage March 2013 - March 2015
Bank of America April 2011 - October 2011
CITIFINANCIAL RETAIL SERVICES April 1999 - August 2010
NCO Financial Systems March 1998 - April 1999
CREDIT INFORMATION SERVICES December 1993 - September 1997
US Navy January 1990 - January 1993
US Navy August 1985 - December 1989
Skills
Customer Retention, Mortgage Lending, Credit, Loans, Finance
Education
South Mecklenburg High School
UNC Charlotte
Bachelor of Business Administration (B.B.A.)
UNIVERSITY OF NORTH CAROLINA-CHARLOTTE
BUSINESS ADMINISTRATION
University of North Carolina at Charlotte
Business Administration
NCO Financial Systems May 1983 - January 2011
OSI Collection Services May 1983 - February 2008
Skills
Leadership, Process Improvement, Management, Operations Management
Education
University of Houston
Business, Political Science
seeking Collection/Customer Service job February 2011 - May 2011
NCO Financial Systems March 2003 - February 2011
Alliance Data April 1999 - September 2002
GE Capital 1994 - 1998
Education
University of North Texas 1970 — 1974
Bachelor ofArts, Math
VeriCore January 2004 - Present
NCO Financial Systems 1999 - 2003
Skills
Sales Management, Direct Sales, Negotiation, Team Building, Microsoft Excel, PowerPoint, Microsoft Word, Microsoft Office, Outlook, Investments, Strategic Planning, Risk Management, Financial Analysis, Business Strategy
Education
University of Arizona 1986 — 2000
Bachelor of Arts, History and Politicial Science
Painted Gull January 2008 - Present
Millipore October 2007 - September 2008
Delta Education January 2006 - January 2007
Olympus NDT April 2005 - January 2006
Brooks Automation April 1997 - February 2003
NCO Financial Systems March 1992 - February 1997
Skills
SAP, Crystal Enterprise, Business Objects, ERP, Customer Service, Manufacturing, Credit, Administration, Accounts Receivable, Customer Relations, Six Sigma, Access, Excel, Forecasting, Microsoft Office, Analysis, Documentation, Problem Solving, Word, Process Improvement, SOX, Change Management, PowerPoint, Teamwork, Performance Management, Team Leadership, Outlook, Microsoft Word, System Administration, New Business Development, Software Documentation, Financial Analysis, Cross-functional Team..., Business Strategy, Accounting, Oracle, Microsoft Excel, Budgets, Account Management, Inventory Management, Team Building
Education
UMass Dartmouth
BS, Marketing
Parallon (HCA) October 2013 - Present
NCO Financial Systems 1984 - 2013
Skills
Healthcare, Hospitals, Healthcare Management, EMR, PowerPoint, Operations Management, Accounting, Microsoft Office, HIPAA, Customer Service, Healthcare Information..., Microsoft Word
Education
University of Maryland College Park
Addison Group March 2010 - Present
Addison Group January 2010 - Present
NCO Financial January 2007 - January 2008
NCO Financial Systems 2007 - 2008
Park Lawn January 2006 - January 2007
Education
University of Phoenix 2008 — 2011
Associates, Healthcare Administration
University of Phoenix
Associates of Arts Degree, Health Care Administration
BioScrip, Inc. June 2014 - Present
NCO Financial Systems April 2013 - October 2013
The Medical Group of Ohio May 2012 - January 2013
Central Ohio Neurological Surgeons September 2009 - May 2012
OSU Pyhsicians 2009 - 2011
Skills
Medical Billing, Revenue Cycle, Billing, Medical Coding, Accounts Receivable, CPT, Healthcare Management, Practice Management, IDX, HCPCS, EMR, Medicare, ICD-9, Physician Practice..., Medicaid, Billing Systems, EHR, HIPAA, Orthopedics, Medical Terminology, Insurance, Excel, Process Improvement, Physician Billing, Invoicing
Education
University of Phoenix
BSBM, Business Management
NCO Financial Systems October 2012 - June 2014
Edible Arrangements 2008 - 2012
Payless ShoeSource May 2007 - October 2007
Skills
Customer Service
Education
The University of Charleston 2006 — 2009
Bachelor of Science (BS), Public Policy
Freelancing (Self Employed) January 2013 - Present
Carey Law Offices, LLC August 2010 - December 2010
NCO Financial Systems August 2007 - August 2010
Skills
Legal Research, Legal Writing, Administrative..., Marketing Communications, Microsoft Office, Non-profit Volunteer, Clerical Skills, Volunteer Management, People Skills, Project Planning, Budget, Social Media Marketing, Financial Reporting, QuickBooks, Accounting, Marketing, Writing, Billing Systems, Organization, Web Design, Answering Phones, Corporate Communications, Virtual Collaboration, Event Planning, People-oriented, Time Matters, Legal Assistance, Budgets
Education
University of Maryland University College 2008 — 2014
Currently enrolled, Criminal Justice
North County High School 1999 — 2003
Faruki Ireland & Cox P.L.L. May 2013 - Present
Ulmer & Berne LLP June 2005 - March 2013
NCO Financial Systems January 2003 - May 2005
Skills
Litigation, Commercial Litigation, Civil Litigation, Legal Research, Legal Writing, Courts, Class Actions, Product Liability, Trials, Litigation Support, Lexis, Arbitration
Education
University of Kentucky 1992 — 1997
Bachelor's degree, Kinesiology/Business
n/a collections agentciti cardsJanuary 2008 - July 2014
NCO Financial Systems December 2013 - June 2014
DIRECTV January 2012 - July 2013
Idaho Food Bank January 2007 - December 2008
Diamond View Assisted Living -Care Giver August 2006 - December 2007
Skills
Telephone Skills, Cashiering, Team Leadership, Time Management, Customer Service
Education
Vista Alternative School
Diploma
University of Phoenix
Associates Degree, Criminal Justice Administrative Management
Paychex January 2012 - Present
NCO Financial Systems August 2004 - May 2010
Skills
Employee Training, Management, Team Building, Coaching, Customer Service, Performance Management, Leadership
Education
University of North Carolina at Greensboro
Political Science and Government
Ahern November 2013 - Present
NCO Financial Systems December 2010 - November 2013
Abbey Springs Golf Resort June 2007 - June 2011
Block Diesel Repair November 2007 - October 2009
Skills
Customer Service..., Customer Satisfaction, Customer Service..., Microsoft Excel, PowerPoint, Microsoft Word, Outlook Express, QuickBooks, Client Billing, Loan Servicing, Collections, A/R collections, Operations Management, Data Entry, Accounts Receivable, Call Centers, Invoicing, Customer Service, Inventory Management, Software Documentation
Education
University of Phoenix 2009 — 2013
BS Accounting
UW- Baraboo WI 1993 — 1995
no degee, Psychology
Nationwide Insurance December 2012 - Present
Aetna June 2010 - September 2012
NCO Financial Systems April 2008 - June 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets
Education
University of Phoenix 2012 — 2014
Bachelor of Applied Science (BASc), Health/Health Care Administration/Management
NCO Financial Systems February 2011 - Present
Wells Fargo Home Mortgage January 2010 - October 2010
Prometric May 2007 - October 2009
Skills
Microsoft Basic
Education
University of Connecticut 1975 — 1981
Bachelor of Arts (BA), English Language and Literature, General
NCO Financial Systems July 2006 - Present
Skills
Customer Service, Microsoft Office, Microsoft Excel, Management, Process Improvement, Microsoft Word, Leadership, Team Leadership, Troubleshooting, Business Analysis
Education
University of Central Florida
Bachelor's of Science, Computer Engineering
Business Integra Inc. December 2013 - Present
NCO Financial Systems September 2006 - December 2013
Inovalon March 2003 - August 2006
Helios & Matheson July 2000 - August 2001
Skills
Solution Architecture, Web Applications, Database Design, System Architecture, Systems Analysis, System Design, Project Management, Database Administration, MS Reporting Services, MS Integration Services, Relational Databases, Erwin, Microsoft SQL Server, Visual Basic 5.0/6.0, ASP.NET, C#, SQL, Oracle, PL/SQL, T-SQL, T-SQL Stored Procedures, SSIS, SSRS, SSAS 2008, Visual Studio, .NET, TFS, Crystal Reports, VSS, VB.NET, VBScript, JavaScript, jQuery, AJAX, MS Access, IIS, MS Project, Microsoft Office, SQL Tools, Visual Basic, ASP, Access
Education
University of Maryland University College 2010 — 2012
Master of Science, Information Technology
University of Utah 2001 — 2003
Master of Science, Mechanical Engineering