NCO Financial Systems
Industry: Company
DescriptionHeadquarters: Horsham, Pennsylvania, United States Founded: 1926 Parent organizations: TRANSWORLD SYSTEMS INC, Subsidiaries: NCO Financial Services Inc,
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NCO Financial Systems Employees
PayPal July 2012 - Present
Comcast November 2009 - August 2011
NCO Financial Systems May 2009 - November 2009
Global Payments September 2007 - May 2009
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Leadership, PowerPoint, Customer Service, Research, Risk Management
Education
Coppin State University 2005 — 2007
Criminal Justice/Safety Studies
Sysco October 2014 - Present
Stripes LLC May 2012 - Present
NCO Financial Systems February 2009 - January 2011
United States Air Force December 2000 - July 2008
Skills
Database Design, DHCP, DNS, Microsoft SQL Server, Microsoft Office, Microsoft Exchange, windows 2003, Windows Vista, Windows 7, Windows XP Pro, Linux, Mac OS, Client Server Networking, IP Networking, E-mail and Networking..., VMware
Education
ITT Technical Institute-Houston North 2012 — 2014
Associate's Degree, Network and System Administration/Administrator, 3.0+
Community College of the Air Force 2001 — 2001
Certificate, Management Information Systems, General
New Penn Financial, LLC (DBA Rate30.com) January 2011 - Present
www.jevonsmooth.com January 2010 - Present
Office Team 2012 - 2012
US Army February 2004 - August 2011
NCO Financial Systems 2008 - 2009
Skills
Mortgage Lending, Music, Politics, Recording, Customer Service, Public Speaking, Microsoft Office, Microsoft Excel, Marketing, Photoshop, Creative Writing, Blogging, Editing, Web Design, Organizational..., USDA, Leadership
Education
University of Tampa - John H. Sykes College of Business 2010 — 2012
Bachelor of Science (BS), Business Administration and Management, General
Florida International University 1999 — 2004
BA, Music
Ricoh USA July 2014 - Present
NCO Financial Systems September 2013 - July 2014
AVI Foodsystems January 2013 - September 2013
Skills
Microsoft Word, Microsoft Excel, Microsoft Publisher, PowerPoint, Accounting, QuickBooks, Business Communications, Access, Research, Networking, Sales, Customer Service, Call Centers, Payment Systems, Utility Industry
Education
DCI Career Institute 2010 — 2011
Business Information Specialist, Business Administration and Management, General
Southern Careers Institute May 2014 - Present
ITT Educational Services, Inc. July 2010 - April 2014
ITT Technical Institute April 2004 - July 2010
Southwest Family Fellowship January 2003 - September 2007
General Council of the Assemblies of God January 2003 - December 2003
NCO Financial Systems January 2002 - December 2002
Skills
People-oriented, Team ManagemenChange..., Strategic Thinking, Leadership, Data Analysis, Financial Analysis, Strategy Formulation, Budget, Campus, Accounting, Accounts Receivable, Higher Education, Leadership Development, Public Speaking, Admissions, Non-profits, Coaching, Team Building, Strategic Planning, Teaching, Customer Service, Team Leadership, Staff Development, Budgets, Resume Writing, Recruiting, Management, Enrollment Management, Retaining Customers, Customer Retention, Nonprofits
Education
Daniel Webster College 2012 — 2013
Master of Business Administration (MBA), Operational Managament
Central Bible College 1996 — 2000
BA, Evangelism
Uhaul March 2014 - Present
NCO Financial Systems March 2012 - August 2012
Closet World November 2009 - August 2011
Subway April 2007 - November 2009
Skills
Customer Service, Data Entry, Leadership, Microsoft Word, Microsoft Office, Microsoft Excel, Customer Satisfaction, Telephone Skills, Outlook, Time Management, PowerPoint, Teamwork, Call Centers, Sales, 10 Key, Access, Typing, Cashiering, Social Networking, Problem Solving, Team Leadership, Inventory Management, Critical Thinking, Communication, Phone Etiquette, Windows
Education
DeVry University 2014 — 2015
Associate's degree, Accounting
Group Benefit Services January 2014 - Present
NCO Financial Systems April 2005 - January 2014
Venable LLP November 2003 - April 2005
Matcom October 2002 - November 2003
Skills
SQL, T-SQL, Crystal Reports, Testing, SDLC, Requirements Analysis, Microsoft SQL Server, Business Analysis, Databases, Visio, VB.NET, ASP.NET, Vendor Management, Web Services, .NET, C#, XML, IIS, SSIS, SSAS 2008, SSRS, ETL, Software Documentation, Analysis, Management, Public Speaking
Education
University of Maryland Baltimore County 1998 — 2001
Bachelor of Science (BS), Management Information Systems and Services
Coppin State University 1997 — 1998
General Studies
Emory Healthcare March 2009 - Present
Emory Healthcare October 2006 - March 2009
NCO Financial Systems December 2004 - October 2006
Skills
Employee Benefits, Human Resources, College Recruiting, Leadership, Training, Team Building, Sales, Leadership Development, PeopleSoft, Process Improvement, Time Management, Coaching, Management, Employee Relations, Healthcare, Recruiting, Data Entry, Workers Compensation, Invoicing, Social Networking, Accounts Receivable, Policy, Finance
Education
University of Phoenix 2010 — 2012
Masters of Management (MM), Human Resources Management and Services, 3.3
DeVry University 2004 — 2007
Business Administration and Management, General
Publix Super Markets February 2014 - Present
Piedmont Healthcare May 2012 - Present
Walmart September 2010 - May 2012
NCO Financial Systems March 2001 - May 2010
Horsham Clinic April 1996 - February 2001
Skills
Teamwork, Customer Service..., Microsoft Word, Problem Solving, Organization, Written & Verbal..., Time Management, Flexibility, Computer Skills, Stress Tolerance, Training
Education
Herzing University-Madison 2012 — 2014
Associate's Degree, Medical Insurance Coding Specialist/Coder, 3.7
Community College of Philadelphia 2005 — 2007
General Studies
STA International December 2014 - Present
Brown & Joseph March 2013 - November 2014
Caine & Weiner May 2008 - March 2013
Brown & Joseph, Ltd. November 2004 - May 2008
RMA September 2003 - November 2004
NCO Financial Systems October 2000 - August 2003
Skills
Credit Risk, Credit, Credit Analysis, Risk Management, Financial Analysis, Finance, Insurance, Credit Cards, Process Improvement, Call Centers, Relationship Management, Management, Business Development, Leadership, Analysis, Business Planning, A/R collections, Financial Reporting, Collections, Sales Operations, Sales Management, Accounts Receivable, Sales, Account Management, Business Strategy, Negotiation, Business Analysis, New Business Development, Customer Service, Recruiting, Executive Management, Mergers & Acquisitions, Forecasting, Team Building, Operations Management, Outsourcing, Portfolio Management, Strategic Planning, B2B, Banking, Salesforce.com, Training, CRM, Vendor Management, Contract Negotiation, Strategy, Customer Retention, Financial Services, Cold Calling, Selling
Education
DePauw University 1977 — 1981
Glenbrook North 1974 — 1977
M&T Bank June 2013 - Present
Bank of America Mortgage November 2011 - June 2013
Bank of America Mortgage August 2009 - November 2011
Consumer Real EstateBank of America Mortgage August 2007 - August 2009
Bank of America Mortgage October 2003 - August 2009
Bank of America Mortgage March 2003 - October 2003
Bank of America Mortgage September 2001 - March 2003
Bank of America Mortgage February 2001 - September 2001
NCO Financial Systems 1999 - 2001
Skills
Project Management, Management, Mentoring, Training, Organization, Process Improvement, Process Analysis, Process Design, Technology, Business control, Repurchase, Acquisitions, Customer Service, Collections, Banking, Mortgage Servicing, Credit, SharePoint, Risk Management, Quality Assurance, Mortgage Lending, Leadership, Financial Risk, Business Control, Loans
Education
State University of New York at Buffalo - School of Management 2013 — 2014
Project Management
Erie Community College 2006 — 2011
Associate of Arts and Sciences (A.A.S.)
Williamsville North High School
Zoomforth June 2015 - Present
ClearSlide March 2014 - March 2015
NCO Financial Systems July 2011 - May 2014
NCO Financial Systems August 2010 - July 2011
drivethrunewsblog.wordpress.com 2011 - 2011
Skills
Customer Service, Research, SaaS, Social Media, Enterprise Software, Management, Generating Revenue, Goal Oriented, Social Media Marketing, Microsoft Office, Hospitals, ClearSlide, Customer Engagement, Sales Engagement..., Sales Trainings, Driving Adoption, Onboarding, Recruiting, Recruitment Marketing
Education
University of San Diego 2007 — 2010
Biology & International Relations
Diablo Valley College 2007 — 2007
Study Abroad Program - Florence, Italy
Register-Herald December 2012 - Present
Hillbilly Hipster Artist Management March 2012 - December 2012
Freelance Journalist, Writer & Editor June 2003 - December 2012
Winterplace Ski Resort January 2011 - January 2012
Nationwide Insurance June 2010 - October 2010
Ohio Sports Journal January 2008 - January 2010
NCO Financial Systems January 2005 - January 2010
Skills
Public Relations, Social Networking, Advertising, Social Media, Blogging, Press Releases, Marketing, Facebook, Social Media Marketing, Microsoft Office, Customer Service, Talent Booking, Event Planning, Event Management, Editing, Online Advertising, PowerPoint, Microsoft Excel, Microsoft Word, Journalism, Online Journalism, Research, Non-profits, Training, Photography, Copywriting, Creative Writing, Marketing Communications, Newsletters, Online Marketing, Management
Education
The Ohio State University
Health/Health Care Administration/Management
University of Massachusetts, Amherst
Journalism
Columbus State Community College
Business Administration & Marketing
Concord University
Business Administration & Journalism
Advanced Controls Technology, Inc September 2014 - Present
NCO Financial Systems February 2013 - April 2015
DeVry Education Group June 2014 - July 2014
NCO Financial Systems March 2010 - February 2013
NCO Financial Systems July 2006 - March 2010
Skills
Training, Process Improvement, SharePoint, Visio, Management, Customer Service, Team Building, Access, SharePoint Designer, Healthcare, HIPAA, Technical Support, Microsoft Office, Performance Management, Team Leadership, Time Management, Accounts Receivable, Windows 7, HTML, VBScript, System Administration, Microsoft Excel, Compliance, Windows 8, Report Writing, Microsoft Word, Outlook, Microsoft Publisher, Adobe Connect, PowerPoint, Transistor–transistor..., Electrical Engineering, Controls Engineering, Control Theory, Project Management, PLC Ladder Logic, Boolean Logic, Legal Compliance, Standards Compliance, Trade Compliance
Education
Rich Central High School 2002 — 2006
High School Diploma, Standard High School Diploma
DeVry University
Bachelor's Degree, Electronics Engineering Technology
NCO Financial Systems 2004 - 2013
Skills
Process Improvement, Outsourcing, Mergers, Employee Benefits, Risk Management, Team Building, Performance Management, Financial Services, Contract Negotiation, Vendor Management, Management, Mergers & Acquisitions, Business Strategy, Leadership, Change Management, Customer Service, Management Consulting, Business Planning, Executive Management, Negotiation, Strategy, Analysis, Coaching, Training, Due Diligence, Finance
Education
Drexel University
Corporate Communications & Literature
Private In Home Patient Care July 2012 - Present
Lutherville Personal Physicians April 2013 - May 2013
Comcast Cable May 2011 - June 2012
NCO Financial Systems October 2010 - May 2011
Skills
Customer Retention, Telephone Skills, Customer Experience, Microsoft Word, Microsoft Office, Medical Terminology, Appointment Scheduling, Medical Billing, Clerical Skills, HIPAA, Accounts Receivable, Filing
Education
Fortis Institute-Towson 2012 — 2013
Certificate, Medical/Clinical Assistant
Coppin State University 2010 — 2012
Automated Health Systems June 2015 - Present
Automated Health Systems June 2015 - Present
Asurion January 2014 - February 2015
Insight Global June 2013 - November 2013
Comcast Cable 2007 - 2012
Spherion August 2006 - April 2007
NCO Financial Systems July 2005 - June 2006
Coleman and Associates March 2005 - July 2005
TeleTech November 2004 - March 2005
Manpower Professional October 2003 - November 2004
Skills
Telecommunications, VoIP, Broadband, Wireless, Windows 7, Microsoft Office, Microsoft Excel, Access, Outlook, FTP, Bridge, Novell, Citrix, Remedy Ticketing System, Active Directory, Customer Service, Networking, Sales, Social Media, Technical Support
Education
New Horizon 2007 — 2009
Microsoft Training for Certifications, A+, Net+, Security+ and others
Rappahannock Reginal Criminal Justice Academy 2003 — 2003
Jail Basics Certification, Jail basics for Detention Officer
DeVry Institute of Technology 1991 — 1992
Bachelor's degree, Computer and Information Systems Security/Information Assurance
Culpeper High School 1987 — 1989
High School Diploma, Computer and Information Systems and Science, B
Franciscan Alliance, Inc. July 2015 - Present
NCO Financial Systems July 2014 - June 2015
Lowe's Home Improvement May 2012 - May 2013
Sears Holdings Corporation July 2011 - January 2012
Menards July 2008 - May 2009
Skills
Customer Service, Microsoft Office, Windows, Retail, Maintainance, Data Entry
Education
DeVry University 2011 — 2015
Bachelors, Business Administration
AR Resources, Inc. February 2013 - Present
NCO Financial Systems October 1997 - October 2012
Allied Bond February 1986 - September 1997
Allied Bond & Collection Agency March 1984 - September 1997
Skills
Call Center, Team Building, Operations Management, Credit, Management, Executive Management, Vendor Management, Process Improvement, Accounts Receivable, Credit Cards, Call Centers, CRM, Show Jumping, Risk Management, Leadership, Analytics, Strategy, Negotiation, Portfolio Management, Sales, Forecasting, B2B, P&L Management, Outsourcing, Banking, Social Media, Time Management, Customer Retention, Insurance, Horses, Finance, Equestrian, Training, Customer Service, Financial Services, Budgets, Networking, Coaching
Education
Delaware Valley College 1974 — 1978
Business Administration
Three years of college 1974 — 1977
Business Administration
Transworld Systems Inc. May 2015 - Present
Transworld Systems November 2014 - April 2015
NCO Financial Systems, Inc. August 2012 - November 2014
NCO Financial Systems, Inc. April 2006 - September 2012
NCO Financial Systems August 2004 - April 2006
NCO Financial Systems April 2003 - August 2004
Skills
Change Management, Virtual Training, Call Center, Process Improvement, Coaching, Performance Management, Team Building, Leadership Development, BPO, Vendor Management, Training, Operations Management, Performance Improvement, Team Leadership, Call Center Development, Customer Satisfaction, Recruiting, Customer Service, Employee Relations, Outsourcing, Management, Risk Management, Policy, Employee Training, Leadership, Customer Experience, Executive Management, Strategic Planning, Customer Retention, Human Resources, Call Centers, Workforce Management, Organizational..., Employee Engagement, Payroll, Training Delivery, Program Management, CRM
Education
State University of New York College at Buffalo 1999 — 2002
Civil / Structural Engineering / Environmental Studies
Erie Community College 2000 — 2001
Mathematics
Sports Cards Plus December 2013 - March 2014
Automatic Imaging November 2012 - April 2013
Wendy's March 2012 - October 2012
NCO Financial Systems January 2012 - March 2012
WSI December 2010 - November 2011
Taco Bell June 2010 - December 2010
Education
Everest University-South Orlando 2013 — 2015
Bachelor's degree, Paralegal
Everest University-South Orlando 2011 — 2013
Associate's degree, Criminal Investigations
CubeSmart March 2014 - Present
NCO Financial Systems 2013 - 2013
Greatwide Truckload Management May 2012 - August 2012
Education
East Stroudsburg University of Pennsylvania 2009 — 2013
Bachelor's degree, Accounting and Business/Management
CBC Television February 2014 - Present
CBC Television February 2013 - February 2014
Entertainment One September 2011 - November 2012
NCO Financial Systems May 2010 - July 2011
MNP LLP (formerly known as WSBG LLP) January 2009 - April 2010
Skills
Accounting, Financial Reporting, Account Reconciliation, Financial Accounting, Financial Analysis, Accounts Receivable, Internal Controls, General Ledger, Accounts Payable, Journal Entries, Forecasting, Microsoft Excel, Financial Modeling, Microsoft Office, Auditing, Time Management, Financial Statements, Analysis, Variance Analysis, Tax, Fixed Assets, Accruals, Management
Education
CPA Ontario 2014 — 2015
CPA in progress
Concordia University 2007 — 2010
BComm, Accounting
Dawson College
College Diploma, Computer Science
Elderwood February 2015 - June 2015
MWS Enterprises October 2012 - February 2015
Life Technologies July 2012 - September 2012
MAXIMUS March 2012 - May 2012
Adecco Group November 2010 - February 2012
NCO Financial Systems November 2008 - October 2010
Skills
Human Resources..., Talent Acquisition, Recruiting, Temporary Staffing, Applicant Tracking..., Technical Recruiting, Human Resources, Customer Service, Outlook, Sourcing, FMLA, Employee Relations, Workers Compensation, Account Management, Benefits Administration, Payroll, Staffing Services
Education
D'Youville College 2009 — 2011
Master of Business Administration (M.B.A.), Business Administration and Management, General
D'Youville College 2007 — 2008
Bachelor of Science (BS), Business Administration and Management, General
AT&T Mobility 2007 - Present
AT&T Mobility February 2005 - Present
EPISKOPOS WORLDWIDE MINISTRIES INC January 2000 - Present
AT&T Mobility 2005 - 2007
LAW OFFICE OF BRONSON & MIGLIACCIO January 2003 - January 2005
Law Office of Bronson & Migliaccio, LLC 2003 - 2005
NCO FINANCIAL SYSTEMS, INC January 2001 - January 2003
NCO Financial Systems 2001 - 2003
PRUDENTIAL INSURANCE OF AMERICA January 1997 - January 2000
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Account Management, Account Reconciliation, Accounts Payable, Accounts Receivable, PowerPoint, Access, visio, Oracle Applications, AS400 system, JD Edwards, Presentations, Public Speaking
Education
Weichert Real Estate School 2012 — 2012
Real Estate License, Real Estate
DeVry University 2009 — 2012
Associate's degree, Business Information Systems/ Project Management, 3.5 GPA
DeVry University 2009 — 2012
Associate's degree, Business Administration-Business Information System, Project Management
Micro Tech Training Institute 1997 — 1999
Certificate Program, PC Applications and Assembly
MICRO TECH TRAINING INSTITUTE 1996 — 1997
Panasonic USA October 2014 - Present
Panasonic USA April 2014 - October 2014
NCO Financial Systems April 2013 - April 2014
MANAGEMENT CONSULTING, INC (MANCON) September 2012 - February 2013
US Navy September 1996 - September 2010
Barona Resort & Casino 1993 - 1994
Skills
Aircraft Maintenance, Microsoft Office, Military Experience, Accurate Record Keeping, Organizational..., Project Planning, Team Building, Certified Fiber Optics..., Communication Skills, Multisim, NI LabVIEW, Applied Mechanics, Materials Science, PLC Programming, Control Systems Design, Hydraulics, Pneumatics, Computer Hardware, Programming, Networking, Digital Electronics, Digital Communication, Electronics, Communication, Automation, Windows, Mac OS, Linux, Customer Service, Inspection, Engineering, Leadership, Troubleshooting, Military
Education
ECPI University 2011 — 2013
Bachelor of Science (B.S.), Mechatronics, Robotics, and Automation Engineering
Cuyamaca College 1993 — 1994
Computer Programming, Specific Applications
Everest College Phoenix January 2012 - Present
NCO Financial Systems April 2011 - Present
Hi Health Corporation August 2007 - February 2009
Small People Pre-School September 2005 - August 2007
Education
Everest College-Phoenix 2009 — 2011
Associates Degree, Criminal Investigations
Wilderness Society March 2012 - Present
NCO Financial Systems June 2010 - March 2012
IBM September 2008 - September 2010
Skills
Product Management, Process Improvement, Process Management, Vendor Management, CRM, Call Center, Business Analysis, Outsourcing, Customer Service, Change Management, Call Centers, Team Management, Team Leadership, Management
Education
Community College of the Air Force 2004 — 2007
Associate Degree, Management Information System
Child and Family Services 2011 - Present
NCO Financial Systems June 2009 - November 2011
Education
D'Youville College 2008 — 2010
B.A., Business Management
FINEdc January 2015 - Present
ADT October 2014 - January 2015
Alliance Data December 2013 - October 2014
A1 Tactical Protection Services May 2013 - November 2013
iQor April 2011 - May 2013
iQor January 2010 - April 2011
NCO Financial Systems June 2006 - January 2010
Skills
Call Centers, Training, Customer Satisfaction, Project Management, Coaching, Operations Management, Employee Training, Team Building, Sales, Microsoft Excel, Microsoft Word, Skip Tracing, Vendor Management, Microsoft Office, Reporting & Analysis, Student Loans, Loans, Program Management, Interviews, Performance Management, Outsourcing, Leadership, Time Management, BPO, Recruiting, Risk Management, Face to Face Sales, People Skills, People Development, Motivation, Collections, Face to Face..., Customer Service, Management, CRM, Account Management, Customer Retention, Customer Experience, Team Leadership, Process Improvement, Strategic Planning, Employee Relations, Policy, Negotiation, Business Analysis, Public Speaking, New Business Development, Credit, Marketing, Social Networking
Education
Eastland-Fairfield Career and Technical Schools 1998 — 1999
Law Enforcement
Groveport Madison High School 1995 — 1999
Superior Group January 2014 - Present
Livingston International April 2013 - January 2014
First Niagara Bank December 2011 - 2012
Kaleida Health January 2011 - November 2011
Allcare Dental & Dentures November 2006 - December 2010
NCO Financial Systems May 2004 - November 2006
Skills
Microsoft Word, PowerPoint, Microsoft Office, Microsoft Excel, Customer Service, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C
Education
East Central University 2001 — 2003
Master of Science Degree, Human Resource Administration
University of Nigeria 1997 — 1998
Post Graduate Diploma, Marketing
Lekron Computer College 1996 — 1997
Diploma, Computer Studies
University of Nigeria 1990 — 1995
BS, Hons. Economics
AmerisourceBergen / Lash Group October 2013 - Present
UPMC WorkSource September 2012 - February 2013
NCO Financial Systems 2011 - 2012
UPMC WorkSource April 2011 - June 2011
Lowe's Home Improvement 2006 - 2008
Skills
Employee Relations, Recruiting, Payroll, Employee Engagement, Employee Training, Hiring Practices, Human Resources, Employee Management, Teaching, Talent Acquisition, Hiring, Talent Management, Interviews, Team Building, Healthcare, Applicant Tracking..., New Hire Orientations, Onboarding, Training
Education
Duquesne University
Master of Science (M.S.), Education
University of Pittsburgh-Greensburg
Bachelor of Arts (B.A.), Speech Communication and Rhetoric
Southeast Gwinnett Cooperative Ministry 2011 - 2012
NCO Financial Systems 1995 - 2011
CCN - MDS Division 1993 - 1995
First Data Corporation (formerly Gerber Alley) 1987 - 1993
Woodbury Business Systems, Inc. 1985 - 1987
Skills
COBOL, Documentation, Testing, Manual Testing, Quality Assurance, Software Development, FTP, JCL, Software Quality..., Databases, Software Documentation, Agile Methodologies, Programming, Unix, Analysis, Program Management, Training, Process Improvement, Management, Troubleshooting, Project Management, Software Project..., Visio, SDLC, Requirements Analysis, SharePoint, Test Planning, Requirements Gathering, Integration, SQL, Business Analysis, Scrum, Oracle, Windows, Microsoft SQL Server, User Acceptance Testing, XML, Systems Analysis, HIPAA, EDI, PL/SQL, Software Implementation
Education
DeKalb Area Technical School 1982 — 1984
Diploma, Data Processing Technology
Dekalb Community College 1981 — 1982
Required basic courses for foreign students
Automatic Data Processing June 2010 - Present
Ceridian February 2004 - June 2010
Randstad October 2003 - February 2004
NCO Financial Systems March 2000 - October 2003
Skills
Call Centers, Benefits Administration, Applicant Tracking..., Human Resources, Training, Talent Acquisition, Employee Benefits, Recruiting, Employee Relations, Performance Management, HRIS, Payroll, PeopleSoft, Talent Management, Onboarding, Account Management, CRM, HR Consulting
Education
Everest University-Tampa
Northeast High School
NCO Financial Systems June 2012 - April 2014
Société CARTaGENE March 2011 - June 2012
UQAM September 2009 - December 2011
Education
ESG-UQAM, Montréal 2008 — 2011
Maîtrise, sciences en finance appliquée (MFA)
Ecole supérieure de Gestion 2002 — 2006
Baccalauréat, Gestion/Finance
École Supérieure de Gestion (ESG 2002 — 2006
Baccalauréat, Geation/Finance
Confidential April 2015 - Present
NCO Financial Systems July 2005 - January 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java
Education
Saint Leo University 2014 — 2016
Master's degree
Eckerd College 2008 — 2012
Bachelor of Arts (B.A.)
Baltimore City Public Schools City Neighbors High Scjool August 2013 - Present
The Childrens Guild February 2012 - August 2013
New Hope Academy September 2009 - July 2010
Johns Hopkins HEBCAC Eastside Youth Opportunity Center October 2008 - June 2009
Kelly Services 2008 - 2009
NCO Financial Systems April 2008 - October 2008
Instant Tax Service December 2007 - April 2008
T.Rowe Price August 2006 - December 2007
Toyota Financial Services September 2004 - December 2005
Morgan State University March 1998 - December 2001
Skills
Budgets, Customer Service, Lesson Planning, Management, Microsoft Word, Public Relations, Recruiting, Special Education, Teaching, Training, Tutoring, Time Management, Public Speaking, Event Planning, Social Networking, Community Outreach, Research
Education
Coppin State University 2010 — 2013
M.Ed, Special Education
Morgan State University 1997 — 2004
Bachelor, Communictions
Edmondson High School 1993 — 1997
Electron Microscopy Sciences June 2014 - Present
It Works Global September 2013 - Present
Avon September 2009 - Present
Mode Transportation March 2013 - June 2014
Gordon & Weinberg, P.C. October 2011 - March 2013
DeVry University July 2011 - September 2011
NCO Financial Systems 2008 - 2011
Ascensus 2007 - 2008
Ascensus 2006 - 2007
Ascensus 2003 - 2006
Skills
Customer Service, Microsoft Office, Management, Accounts Receivable, Training, Accounting, Microsoft Word, Leadership, Data Entry, Administrative..., Project Management, Account Reconciliation, Sales, Client Service Oriented, Payroll, Marketing, SAP, Microsoft Excel, Outlook, PowerPoint, Salesforce.com, Lotus Notes, MS Project, Adobe Creative Suite
Education
DeVry University 2011 — 2015
Bachelors of Technical Management
Kaplan University 2004 — 2005
Certificate, Crime Scene Technician
Pennridge High School 1995 — 1999
NCO Financial Systems April 2013 - Present
Perla & Perla, LLP January 2012 - Present
Fugazi April 2009 - January 2013
GEICO March 2004 - June 2009
Skills
Microsoft Office, Photoshop, Customer Service, Hospitality, Adobe Creative Suite, Microsoft Word, Restaurants, Microsoft Excel, PowerPoint, Social Media
Education
Medaille College 2010 — 2013
Bachelor of Business Administration (BBA), Marketing
Erie Community College 2008 — 2010
Associate's degree, Business Administration and Management, General
Sussman Automotive February 2013 - Present
NCO Financial Systems August 2007 - August 2012
Alliance Healthcare Information, Inc. March 2007 - August 2007
Montgomeryville Nissan July 2005 - February 2007
Sussman Automotive, Honda January 2000 - July 2005
Skills
Call Center, Customer Satisfaction, Customer Service, Sales, Business Development, Process Improvement, Software Documentation, Time Management, Teamwork, Data Entry, Direct Sales, Training, Customer Retention, Outlook, Customer Experience, System Administration, Telecommunications, Microsoft Word, Microsoft Excel, Telephone Skills, Insurance, Microsoft Office, PowerPoint, Project Planning, Sales Management, Team Leadership, Management, Public Speaking, Program Management, CRM, Retail, Call Centers, Coaching, Team Building, Access, Inventory Management, Recruiting, Account Management
Education
Community College of the US Air Force
Business Administration
North American Coorespondence School
Secretarial Diploma, Business Administration, 4.0
Pfizer April 2015 - Present
Pfizer June 2011 - April 2015
Pfizer August 2007 - June 2011
NCO Financial Systems August 2000 - July 2007
Skills
Accounting, Cost Accounting, Finance, Financial Analysis, Financial Reporting, Journal Entries, Management, SAP, Sarbanes-Oxley Act, Shared Services, Variance Analysis, Analysis, Auditing, Financial Modeling, Forecasting, Process Improvement
Education
Pennsylvania State University-Great Valley Graduate Center 2006 — 2008
MBA
Drexel University - LeBow College of Business 1992 — 1997
BS, Accounting and Finance
PFS Group January 2015 - Present
St. Joseph Medical Center January 2013 - Present
St. Joseph Medical Center August 2012 - January 2013
Global Healthcare Alliance November 2011 - August 2012
HCA - Houston SSC July 2008 - November 2011
HCA - Houston SSC January 2003 - July 2008
Lakeview Regional Medical Center April 2002 - December 2002
Lakeview Regional Medical Center July 2001 - April 2002
Lakeview Regional Medical Center April 1999 - July 2001
NCO Financial Systems 1998 - 1999
Skills
Revenue Cycle, Healthcare Management, HIPAA, Healthcare Information..., Healthcare, Healthcare Consulting, Meditech, Managed Care, Hospitals, EMR, Process Improvement, Medicare, Health Insurance, Strategic Planning, Medicaid, Healthcare Industry, Accounts Receivable, Medical Billing, Access, Budgets, Practice Management, CPT, EHR, Provider Relations, Physician Relations, Revenue Cycle Management, Medical Terminology, Medical Coding, Physicians
Education
Davis and Elkins College 1992 — 1994
Earth Science
M&T Bank September 2013 - Present
NCO Financial Systems April 2013 - September 2013
Perla & Perla LLC March 2012 - April 2013
Fugazi Martini Bar & Lounge April 2009 - April 2013
GEICO February 2004 - June 2009
FedEx February 2003 - March 2004
Time Warner Cable May 2001 - February 2003
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Lotus Notes, QuickBooks, Windows, Mac OS
Education
Medaille College 2011 — 2013
Bachelor of Science (BS), Business Administration and Management, General
Erie Community College 2009 — 2011
Associate of Science (A.S.), Business Administration and Management, General
ACEI August 2013 - August 2014
Building Stars After September 2012 - June 2013
ABC Payday Loan & Loan Til Payday June 2010 - August 2012
Playtime Childcare January 2009 - May 2010
The Law Firm of Hayt Hayt & Landeau January 2008 - October 2008
Progressive Financial Services July 2007 - January 2008
F.B.C.S November 2006 - June 2007
NCO Financial Systems October 2005 - November 2006
Skills
Software Documentation, Accounts Receivable, Management, Data Entry, Invoicing, Call Centers, Project Planning, General Ledger, Credit, Credit Risk, Process Scheduler, Research, Government, Legal Writing, Banking
Education
Community College of Philadelphia 2010 — 2012
Associate of Science (AS), Computer Information Systems
PCM August 2004 - Present
na 2004 - 2013
na 2004 - 2013
na 2004 - 2013
NCO Financial Systems January 2002 - June 2004
FCI January 1999 - January 2002
Skills
Account Management, New Business Development, Sales Management, Channel, Solution Selling, Direct Sales, B2B, Cloud Computing, Sales, Salesforce.com, SaaS, Enterprise Software, Strategic Partnerships, Lead Generation, Cold Calling, Managed Services, Sales Process, Sales Operations, Professional Services, Selling
Education
Concordia University
Economics
Vanier College
Temple University January 2010 - August 2015
U.S. Department of Veterans Affairs May 2006 - December 2010
Impact Services October 2004 - May 2006
NCO Financial Systems May 2003 - August 2004
Skills
Management, Sales, Training, HTML, Process Improvement, SQL, Java, Outlook, Data Entry, Microsoft Office, Data Analysis, Access, Teamwork, System Administration, Fundraising
Education
ITT Technical Institute-Indianapolis 2015 — 2017
Associate's degree, Computer Science
Temple University 2010 — 2016
Bachelor of Science, Information Science & Technolo
Community College of Philadelphia 1999 — 2001
Associate's degree, Legal Assistant/Paralegal
Sodexo at University of Pittsburgh August 2014 - Present
NCO Financial Systems 2010 - 2012
ARAMARK January 2009 - June 2010
Cracker Barrel October 2007 - December 2008
Pilot Flying J May 2001 - September 2007
Skills
Food Service, Customer Satisfaction, Customer Service, Operations Management, Training, Inventory Management, Team Building, Microsoft Office, Microsoft Excel, Management, Leadership, Team Leadership, Time Management, Process Improvement, Food
Education
Community College of Allegheny County 2011 — 2014
Associate of Science (AS), Business Administration, Management and Operations
W.T. Anderson May 2014 - Present
W.T. Anderson Corp. May 2014 - Present
W.T. Anderson Corp July 2014 - May 2015
FIG Furniture October 2013 - April 2014
NCO Financial Systems 2013 - August 2013
The CFP Group, Inc. June 2011 - September 2012
GSS GEAR 2008 - 2011
Skills
Project Planning, Access, Human Resources, Purchasing, Quality Assurance, Project Management, Magento, Research, Contract Management, MS Project, Policy, Budgets, Event Planning, Change Management, Program Management, ADP Payroll, WAWF, Cost Accounting, Accounting, Billing Process, Administration, Customer Service, Management, Microsoft Office, Team Building
Education
Del Mar College
Medical Transcription/Transcriptionist
J.P. Morgan July 2012 - Present
Mercer October 2008 - July 2012
Aon Hewitt August 2007 - July 2008
NCO Financial Systems July 2006 - August 2007
Skills
Series 7, Series 63, Training, Supervisory Experience, Constructive Feedback, Private Banking, Defined Contribution, Health Insurance, Mentoring Of Staff, Subject Matter Experts, HIPAA, ERISA, Saxophone, Big Brother, Microsoft Office, Superior Client Service, Financial Services, Banking, Client Services, Alternative Investments, Asset Management, Financial Advisory, Investments, Mutual Funds, Securities, Microsoft Excel, Investment Management, Employee Benefits, Financial Analysis, Retirement Planning, Microsoft Word, Finance, Retirement, 401k, Credit, PowerPoint, Risk Management, Human Resources, Financial Planning, Wealth Management, Management, Sales, Leadership, Process Improvement, Customer Service, Equities, Employee Relations
Education
Delta College 2006 — 2006
Nouvel 2001 — 2005
EMSI June 2009 - Present
Quest Diagnostics March 2008 - June 2009
LSG Sky Chefs November 2006 - February 2008
Dianna C. Falkowitz, M.D. July 2005 - November 2006
Eckerd 2004 - 2005
NCO Financial Systems 2002 - 2004
AAA Mid-Atlantic 2000 - 2001
Skills
Medical Terminology, Vital Signs, Hematology, blood chemistry, Urinalysis, Phlebotomy, EKG, basic pharmacology, Microsoft Office
Education
CHI institute 2003 — 2005
Diploma, Phlebotomy
Community College of Philadelphia 2001 — 2001
Large Financial Institution March 2012 - Present
NCO Financial Systems September 2008 - March 2012
Wilmington Finance February 2007 - September 2007
Automated Financial Systems, Inc. April 1994 - February 2007
IBM February 1987 - April 1994
IBM June 1982 - February 1987
Skills
GLBA, Security, Risk, SAS70, Compliance, Disaster Recovery, Business Continuity, Risk Management, Vendor Management, IT Audit, Computer Security, Data Security, Information Security..., Information Security..., FFIEC, CISM, IT Governance, Security Management, IT Risk, Information Security, Information Technology, Troubleshooting, Data Center, Firewalls, Juniper, Financial Risk, Governance, Active Directory, Business Analysis
Education
Drexel University
BS, Chemical Engineering
P&A Group September 2007 - Present
Penta group September 2004 - February 2007
NCO Financial Systems April 2002 - August 2004
Snowflake ski shop September 1999 - April 2002
Skills
Data Coordination, Analysis, Databases, Data Warehousing, Windows Sharepoint..., Microsoft Excel, SFTP, Customer Service, File Management, Microsoft Office, Financial Analysis, Employee Benefits, Team Leadership, SharePoint, Social Networking, Microsoft Word, Human Resources, Cross-functional Team..., Program Management, Healthcare, Adobe Creative Suite, OnBase, FTP, Time Management, Data Control
Education
Finger Lakes Community College 2001 — 2003
Computer Programming
CGary Designs September 2010 - May 2011
Verizon Wireless April 2005 - May 2010
Verizon Wireless December 2000 - May 2010
ONE HEALTH SOURCE July 2000 - December 2000
NCO Financial Systems February 1999 - July 2000
Skills
Skilled in Microsoft..., Project Management..., Excellent analytic...
Education
LANIER TECHNICAL COLLEGE 2010 — 2014
Practical, Nursing
DeVry University 2007 — 2013
BA, Business Administration
Mitchell Martin Inc. September 2015 - Present
Shoplet February 2013 - September 2015
CreditRiskMonitor September 2010 - January 2013
NCO Financial Systems January 2005 - August 2010
Skills
IT Service Management, Financial Risk, Collections, Customer Service, Account Management, Microsoft Office, Social Media, Online Advertising, Goldmine, Salesforce.com, Business Development, Financial Analysis, Sales, B2B, Solution Selling, Selling, Lead Generation, Direct Sales, Team Building, New Business Development, Sales Process, Sales Operations, Cold Calling, Finance, Enterprise Software, Complex Sales
Education
DeVry University 2006 — 2010
Bachelor of Applied Science (BASc), Computer Systems Networking and Telecommunications
TD Auto Finance January 2012 - Present
TD Canada Trust Bank June 2010 - July 2011
NCO Financial Systems January 2007 - April 2008
Skills
Customer Service, Direct Marketing, Consumer Behavior, Investment Banking, Funding, Retail Banking
Education
Concordia University 2006 — 2010
Bachelor of Commerce (B.Com.), Finance
UPMC Health Plan May 2015 - Present
UPMC Health Plan October 2014 - May 2015
UPMC Health Plan February 2014 - October 2014
NCO Financial Systems August 2010 - February 2014
Skills
Credit Cards, Data Entry, Customer Service, Outlook, Process Improvement, Call Centers, Customer Experience, Credit, Customer Retention, Customer Satisfaction, Banking, Public Speaking, PowerPoint, Microsoft Office, Microsoft Word, Telephone Skills, Microsoft Excel, Leadership, Sales, Training, Teamwork, Project Management, Time Management
Education
Robert Morris University 2010 — 2014
Bachelor's Degree, Management
Community College of Allegheny County 2008 — 2010
Associate of Business, Business Administration and Management, General
SSAB June 2003 - Present
Kerr McGee Chemical January 2002 - December 2003
International Paper January 2000 - December 2000
Shell Oil Company January 1999 - December 2000
NCO Financial Systems January 1995 - December 1999
Phillips College January 1992 - December 1995
Skills
Accounting, Finance, Accounts Payable, Accounts Receivable, Journal Entries, Accruals, Payroll, Bank Reconciliation, Cost Accounting, Cash Flow, Financial Reporting, Internal Controls, Variance Analysis, SAP, Bookkeeping, Cash Management, Financial Analysis, Forecasting, Management Accounting, QuickBooks, Auditing, Fixed Assets, Tax Accounting, IFRS, Financial Accounting, General Ledger, Internal Audit, Tax, Balance Sheet, Cash Flow Forecasting, Tax Returns, Revenue Recognition, US GAAP, Consolidation, Financial Audits, Invoicing, Project Accounting, Financial Statements, Corporate Finance, Balance, Hyperion Enterprise, Statutory Accounting, Ledger, Financial Forecasting, Year End Accounts, Year-end Close, Budgets, Microsoft Office, Manufacturing, Continuous Improvement
Education
DeVry University-Texas 2009 — 2012
Bachelor of Science (B.S.), Accounting
AIDT Training 1997 — 1997
Certificate of Completion, Paper Making Process
Phillips College 1990 — 1992
Associate of Science (AS), Executive Assistant/Executive Secretary
iHeartMedia 2014 - Present
Creative Financial Staffing (CFS) 2014 - 2014
NCO Financial Systems 2009 - 2013
Skills
Accounts Receivable, Managing Accounts, Customer Service, Management, Negotiation, QuickBooks, Accounting, Spreadsheets, Microsoft Excel, Balance, Financial Reporting, Financial Analysis, Finance, Bank Reconciliation, Forecasting, Journal Entries, Invoicing, Marketing, Social Media, Social Media Marketing
Education
DeVry University 2013 — 2015
Bachelor of Business Administration (BBA), Accounting
Villa Maria College 2004 — 2005
Aecon Group Inc. July 2015 - Present
Aecon Group Inc. November 2013 - June 2015
Aecon Group Inc. August 2012 - November 2013
Aecon Group Inc. February 2012 - October 2012
NCO Financial Systems 2005 - 2012
eBay Inc 2011 - 2011
Scotiabank September 2002 - August 2005
Skills
Process Improvement, Analysis, Payroll, Accounting, Project Management, Financial Reporting, Process Efficiency, Business Analysis, Business Process..., Team Leadership, Business Process, Microsoft Excel, Employee Training, Software Documentation, Business Intelligence, Project Planning, Operational Efficiency, Financial Analysis, Account Reconciliation, Paperless, Office Administration, Business Continuity..., Data Analysis, Leadership, Time Management, SAP Security..., Data Validation, Management, Payroll Processing, ERP, Microsoft Office, SAP ERP, Business Strategy, SAP HR
Education
Conestoga College 2013 — 2014
Post Grad Certificate, Accounting
Conestoga College 2012 — 2013
Project Management
Mohawk College 2006 — 2008
Diploma, Liberal Arts and Sciences, General Studies and Humanities, Honours
Atlas Resources,LLC October 2014 - Present
P&C Windows, March 2011 - October 2014
NCO Financial Systems 2008 - 2011
International Airlines 1993 - 2003
Skills
Customer Service, Training, Sales, SAP, Call Centers, Customer Satisfaction, Customer Retention, Customer Experience, Time Management, Leadership
Education
Kinnard College, Lahore, Pakistan.
Bachelor's Degree, Geography - Minor in Social Sciences
Duquesne University
Community College of Allegheny (CCAC)
Pritchett Communications 2015 - 2015
Pritchett Communications 2015 - 2015
Pritchett Communications 2015 - 2015
Pritchett Communications 2015 - 2015
Physician Asset Management Group LLC January 2010 - September 2014
United Children's Books Foundation Inc. January 2008 - April 2013
Access MediQuip 2009 - 2010
NY Neurologic Assoc. LLP April 2005 - May 2007
NY Neurologic 2005 - 2007
NCO Financial Systems 2004 - 2006
Skills
Medical Billing..., Pre Legal Collections, Paralegal, Collections Management, Collections Consultant, Medical Claims..., Skip Tracing Specialist, Asset Location..., Management, Medical Billing, Troubleshooting, Skip Tracing, Revenue Cycle, Insurance, Museum Collections, Medicare, Accounts Receivable, Medicaid, Recovery Audit, Healthcare, Home Care, Revenue Cycle Management, Hospitals, Healthcare Management, Healthcare Consulting, Health Policy, Process Improvement, Practice Management, Surgery, HIPAA, EMR, Epic Systems, Physicians, Strategic Planning, Healthcare Information..., Informatics, Nursing, Healthcare Industry, Performance Improvement, Medical Coding, EHR, Medicine, Physician Relations, Managed Care, Leadership, Quality Improvement, Orthopedic, Healthcare Reimbursement, Medical Records, Patient Safety
Education
Niagara University 1987 — 1989
Political Science
Wentworth Military Academy 1979 — 1982
High School, General Studies
Everest University-South Orlando
Bachelors Of Science, Criminal Justice - Cum Laude, 3.6
Teva Pharmaceuticals April 2015 - Present
Pangaia Partners July 2014 - December 2014
The Judge Group April 2014 - July 2014
NCO Financial Systems September 2013 - March 2014
Fiserv July 2012 - March 2013
Comcast Cable January 2011 - February 2012
Brandywine Technology November 2010 - December 2010
Cognizant Technology Solutions August 2009 - October 2009
Pinnacle Technical Resources August 2008 - January 2009
Unisys June 2008 - August 2008
Skills
Networking, Cisco Technologies, Firewalls, VPN, Network Administration, WAN, Routers, Troubleshooting, DNS, Network Design, Technical Support, Switches, Network Security, Red Hat Linux, TCP/IP, F5 BigIP, Windows Server, Servers, Network Engineering, LAN-WAN, CCNA, vSphere, RedHat, ArcSight, DWDM, Optical Network, Ciena, Checkpoint Security, GxP, 21 CFR Part 11
Education
Internetwork Learning Institute 2007 — 2007
CCNP, CIsco VPNs and remote access tools
Delaware County Community College 2006 — 2006
CCNA, Cisco Network Associate training
The Chubb Institute 2002 — 2003
network tech, Completed network technician program
National Park Service September 2014 - Present
National Park Service May 2014 - September 2014
California University of Pennsylvania January 2012 - December 2013
Brownsville Area Revitalization Corporartion May 2013 - August 2013
US Air Force Reserve October 1999 - June 2005
Dover Air Force Base November 2000 - May 2001
EarthLink Business April 2000 - November 2000
Dover Downs Hotel & Casino February 2000 - April 2000
NCO Financial Systems October 1999 - February 2000
United States Air Force July 1997 - October 1999
Skills
Microsoft Office, Microsoft Word, Teamwork, Supervisory Skills, Photoshop, Team Leadership, Mechanical Aptitude, Customer Service, Data Entry, Casino, PowerPoint, Travel, Jet Engines, Illustrator, Graphic Design, Aircraft Propulsion, Multi-line Phone, Microsoft Excel, Tourism, Hospitality, Outstanding time..., Aircraft Engines, Military Experience, Android, Mac, PC, Quality Management, Communication Skills, Highly detail oriented, Money Management, Budgets, Planning Budgeting &..., Event Planning, Social Media, Time Management, Public Speaking, Public Relations, Facebook, Event Management, People-oriented, Research, Photography, Social Networking, Leadership, Tourism Management, People Skills, Retail, Telephone Skills
Education
California University of Pennsylvania 2012 — 2013
Geography: Tourism Studies
California University of Pennsylvania - Internships 2012 — 2013
Bachelors, Geography/Tourism Studies
Wilmington College 2002 — 2006
Behavioral Sciences
Delaware Technical and Community College-Terry 1999 — 2002
Graphic Design
Bethlehem Center SHS 1990 — 1993
Diploma
Steinway Child and Family Services July 2015 - Present
BryLin Behavioral Health System 2013 - July 2015
Child & Family Services of Erie County, Inc. 2013 - July 2015
Tonawanda City Schools 2014 - 2015
Child & Family Services of Erie County, Inc. 2011 - 2015
Cazenovia Recovery Systems Inc. 2013 - 2014
NCO Financial Systems 2008 - 2011
People Inc. 2006 - 2008
Heritage Christian Services 2005 - 2006
Education
University at Buffalo 2012 — 2015
Master of Social Work (MSW), Clinical Social Work
D'Youville College 2008 — 2010
Bachelor of Arts (BA), Business Administration and Management, General
Harris & Harris, Ltd. January 2013 - Present
Healthcare Information Services October 2009 - September 2012
NCO Financial Systems August 1982 - February 2009
Payco GAC 1982 - 2009
Payco GAC 1982 - 2009
OSI Collection Services September 1982 - March 2008
OSI Collection Services September 1982 - March 2008
Skills
Certified Professional..., Medical Coding, T3, Client Services, Customer Service, Healthcare, Call Center, Performance Management, Billing, Customer Relations, Accounts Receivable, Process Improvement, Excel, Microsoft Office, Supervisory Skills, Budgeting, Team Building, Operations Management, Mentoring, Coaching, Hiring, Analysis, Access, Medical Billing, Management, Medical Terminology, CPT, Healthcare Management, Revenue Cycle, Claim, Medicare, Invoicing, EMR, Financial Services, Healthcare Information..., Insurance, Outlook, Distance Learning, Microsoft Excel, Budgets, HIPAA, Revenue Cycle Management, Recruiting, Medicaid, Cross-functional Team..., Program Management, Call Centers, Software Documentation, Healthcare Consulting, Executive Management
Education
American Association of Professional Coders 2011 — 2011
CPC, Medical Coding
Harper College 2006 — 2006
Excel I & II Certifications
Northern Illinois University 1981 — 1982
Coursework
Elgin Community College
Microsoft Access Certification
Ocwen Financial Solutions March 2014 - Present
Curtin Law Firm, P.C. February 2012 - March 2014
NCO Financial Systems January 2003 - February 2012
Capital One 2005 - 2009
TSYS Total Debt Management, Inc. June 2005 - July 2007
Client Services Liaison April 2004 - June 2005
TSYS Total Debt Management, Inc. February 2003 - April 2004
Mortgage Portfolio Services January 2000 - February 2003
Skills
Credit, Credit Cards, Call Center, Process Improvement, Risk Management, Banking, Financial Services, Loans, Mortgage Lending, Customer Service, Vendor Management, Insurance, Portfolio Management, Management, Team Building, Accounts Receivable, Call Centers, Negotiation, Strategic Planning, Project Management, Operations Management, Training, CRM, Finance, Leadership, Executive Management, Customer Retention, Customer Satisfaction, Skip Tracing, Loss Mitigation, Coaching, Business Analytics, Process Management, Data Analysis
Education
Florida Institute of Technology 2012 — 2014
BA, Applied Psychology
Florida Institute of Technology 2009 — 2011
AA, Criminal Justice
Pioneer Athletics March 2015 - Present
Receivable Management Services (RMS) July 2006 - January 2015
NCO Financial Systems February 2005 - October 2005
Skills
Employee Benefits, Credit Analysis, Credit, Call Centers, BPO
Education
Cuyahoga Community College 2006 — 2009
Associate's degree, Human Resources Management and Services
Nubik March 2015 - June 2015
Pivotal Payments January 2015 - March 2015
PCM September 2014 - January 2015
Wearth Ltd April 2013 - April 2014
Oceanwide November 2010 - July 2012
Toastmasters International/CN Collaborators Toastmasters Club July 2011 - May 2012
NCO Financial Systems 2009 - 2010
Raintree Resorts International, LLC November 2007 - April 2009
Royal Holiday August 2003 - September 2007
Grupo Mayan November 2000 - May 2003
Skills
Sales, Account Management, New Business Development, Business Development, Inside Sales, Public Speaking, Public Relations, Toastmasters, Interpersonal Leadership, Leadership, Goal Oriented, Result Oriented, Software Solution Sales, Travel Sales, Timeshare, Financial Services, Sales Retention, Salesforce.com, Sales Presentation..., Customer Service, CRM, International Sales, Partnership Marketing, Negotiation, Networking, Microsoft Excel, PowerPoint, Events Organisation, Events Coordination, Constructive Feedback, Prospecting Skills, Member Relations, Travel Arrangements, Business Travel, Vacation Rental, Executive Suites, Inclusive Resorts, Resorts, Hotels, Golf Resorts, Debt Settlement, Lead Generation, Customer Satisfaction, Solution Selling, Training, Market Research, SaaS, Enterprise Software, Sales Operations
Education
Concordia University 2015 — 2015
Graduate Diploma in Public Relations (Intensive)
McGill University 2014 — 2015
Graduate Diploma in Management/Entrepreneurship
Universidad Nacional Autonoma de Mexico 1994 — 1998
Bachelor's degree in Communication & Journalism, Marketing concentration
McGill University
McGill University
McGill University
Verizon December 2003 - Present
NCO Financial Systems August 1998 - November 2003
Skills
Process Improvement, Leadership, Business Analysis, Team Leadership, Vendor Management, Microsoft Office, Analysis, Microsoft Excel, Training, Management, Customer Retention, CRM
Education
Coppin State University 1996 — 2002
Bachelor of Science (B.S.), Business Administration and Management, General
Western High School 1992 — 1996
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Washington Metropolitan Area Transportation Authority June 2014 - Present
Corsearch Wolters Kluwer Corporate Legal Services February 2013 - June 2014
PNC April 2012 - November 2012
PNC Financial Services February 2009 - April 2012
PNC February 2008 - February 2009
NCO Financial Systems April 2007 - December 2007
Skills
Banking, Loans, Mortgage Lending, Loan Origination, Portfolio Management, Finance, Analysis, Management, Customer Service, Software Documentation, Credit, Legal Compliance, Legal Documents, Call Center Development, Call Centers, Customer Satisfaction, Leadership, Microsoft Excel, Microsoft Office, Team Building
Education
Community College of Philadelphia 2012 — 2014
N/A, Business Administration and Management, General, 3.8
Seton Hill University 2006 — 2007
N/A, Special Education and Teaching
NCO Financial Systems December 2013 - Present
NCO Financial Systems May 2013 - December 2013
Goodwill Industries of Toronto September 2011 - December 2012
Nerax 2007 - 2011
Skills
Financial Analysis, Financial Modeling, Economics, Microsoft Office, Corporate Finance, Bloomberg, Accounting, Customer Service, Communication, Problem Solving, Organizational Support, Sales, Market Research, Project Management, Forecasting, Business Development, Leadership, Strategy, Business Planning, Team Leadership
Education
McGill University 2013 — 2014
Graduate Diploma, Accounting
Concordia University 2007 — 2011
BCOMM, Finance, Economics
TD June 2013 - Present
Thomson Reuters December 2012 - April 2013
HSBC April 2007 - March 2012
NCO Financial Systems February 2005 - April 2007
Best Value In Travel August 2004 - February 2005
DELSAN-A.I.M. ENVIRONMENTAL SERVICES INC. August 2002 - August 2004
Supermarché Mourelatos, Laval January 1999 - August 2002
Education
Concordia University 2008 — 2010
Bachelor's degree, Finance, General
Collège Vanier 2004 — 2007
Financière, Programme de gestion financière.
Centre des Technologie de Rosemont 2003 — 2004
DEP, Cours d'imprimerie Graphique
École de construction Le Chantier, Laval. 2002 — 2002
Cartes de santé et sécurité., École de construction
École Secondaire Catholique Laval 1996 — 2001
Diplôme d’études secondaire
PBS Systems Inc. December 2008 - Present
Holiday Inn Express Hotel & Suites March 2008 - December 2008
DC Mohawk December 2004 - March 2008
NCO Financial Systems January 2003 - January 2004
Brooks Alternative Health January 2001 - January 2003
Skills
Project Management, Customer Satisfaction, Team Leadership, Customer Service, Automotive, Data Management, Accounts Payable, Accounts Receivable, Payroll, Time Management, Troubleshooting, Customer Retention, Process Improvement, Leadership, Teamwork, Team Building, Microsoft Office, Windows, Microsoft Excel, Windows 7, Microsoft SQL Server, Software Documentation, Access, Automobile
Education
DeVry Institute of Technology 1996 — 1998
CIS, Computer Information Systems
Brooks Composite High 1990 — 1993
General Deploma, High School
Registrar Corp January 2013 - January 2014
Registrar Corp August 2012 - January 2013
Human Relief Organization July 2012 - September 2012
ECPI College of Technology 2009 - April 2012
NCO Financial Systems September 2008 - March 2009
Skills
Type 45+ Words Per..., Proficient in Microsoft..., Excellent Written and..., Noteworthy Presentation..., QuickBooks, Critical Thinking, Resume Writing, Screening Resumes, Career Counseling, Career Development, Highly detail oriented, Motivational Speaking, Highly motivated..., Project Management, Team Management, Financial Services, Financial Statements, Interviews, Public Speaking, Leadership, Customer Service
Education
ECPI College of Technology 2009 — 2012
Bachelor of Science (B.S.), Business Administration and Management, General
iQor October 2011 - January 2012
NCO Financial Systems September 2010 - September 2011
Community Services for the Developmentally Disabled April 2008 - August 2010
Baker Victory Services October 2006 - February 2008
Finish Line April 2006 - September 2006
New York & Company October 2001 - September 2004
Education
Erie Community College 2007 — 2009
Associates Degree, Culinary Arts, 3.2
Catholic Health System March 2014 - Present
Catholic Health System 2003 - Present
P&A Group 2002 - 2003
NCO Financial Systems 2000 - 2002
Education
Daemen College 1996 — 2000
Bachelor of Science, Business
Holy Angels Academy 1992 — 1996
Quest Diagnostics 2011 - 2013
NHS 2010 - 2011
NCO Financial Systems June 2008 - June 2010
Skills
Laboratory, Customer Service, Medical Terminology, Data Entry, Switchboard Operator, Microsoft Office, Microsoft Excel, Microsoft Word, Sterilization, Training, HIPAA, Healthcare, Treatment, Call Centers, Fax
Education
George Washington High School 1999 — 2003
Diploma, General Studies
Community College of Philadelphia
Logan Consultants
Servisair Inc. May 2008 - March 2011
CBV Collection Services Ltd July 2006 - May 2007
SANA COMPUTERS January 2004 - December 2006
MEDIA EXPERESS/PROTOCOL March 2006 - July 2006
NCO Financial Systems August 2004 - March 2006
Education
Concordia University 2007 — 2010
Bachelors of Commerce, Finance
AR Resources, Inc. September 2002 - Present
NCO Financial Systems December 1995 - June 2002
Skills
New Business Development, Marketing, Sales Management, Operations Management, Business Development, Leadership, Credit, Process Improvement, Sales, Team Building, Vendor Management, Call Centers, Risk Management, CRM, Strategy, Account Management, Start-ups
Education
East Stroudsburg University of Pennsylvania 1992 — 1995
hatboro-horsham 1989 — 1992
Moog May 2010 - Present
NCO Financial Systems, Inc January 2007 - December 2009
NCO Financial Systems October 2002 - January 2007
NCO Financial Systems January 2001 - October 2002
Americredit Financial Services March 2000 - December 2000
M & T Bank April 1998 - March 2000
M & T Bank November 1996 - April 1998
M & T Bank January 1994 - November 1996
Education
Erie Community College
Liberal Arts
Frontier Central High School
Business
Southwest Orlando Family Medicine 2007 - Present
US Army 2001 - Present
NCO Financial Systems 2005 - 2005
Kraft Foods 2003 - 2004
US Army 1997 - 2001
Education
Daemen College
Masters of Science, Physician Assistant Studies
State University of New York at Potsdam
BA, Biology
Primerica March 2013 - Present
NCO Financial Systems April 2006 - July 2009
Intercon Security January 2005 - February 2006
Skills
Public Speaking, Leadership, Strategic Planning, Marketing, Customer Service, Coaching, PowerPoint, Sales, Event Planning, Team Building
Education
Community College of Philadelphia 2009 — 2012
Speech Communication and Rhetoric
University City High School 1998 — 2000
High School Diploma, Sports and Entrepreneurial Technology
Self Employed May 2007 - Present
NCO Financial Systems 2014 - 2015
Home Choice Partners March 2013 - June 2013
Ferguson Enterprises May 2012 - November 2012
Dollar Tree Stores June 2011 - November 2011
Skills
Troubleshooting, Hardware, Customer Service, Active Directory, Computer Hardware, XP, Windows 7, SharePoint, Windows, Outlook, Servers, VMware, Cabling, Windows Server, DNS, Analysis, Technical Support, Microsoft Exchange, Microsoft Word, Software Installation, Network Administration, Networking, Ghost Imaging, Data Center, Microsoft Office, Routers, Citrix, Operating Systems, Switches
Education
ECPI College of Technology 2005 — 2007
Associate's degree in Computer Information Science, Computer and Information Science, 3.62 GPA
Primerica Financial Services July 2011 - Present
PFS July 2011 - Present
NCO Financial Systems April 2006 - July 2009
Skills
Program Management, Social Media Marketing, Sales Presentations, Sales, Leadership, Finance, Salesforce.com, Publishing, Event Planning, Financial Services, Customer Service, Mutual Funds
Education
Community College of Philadelphia 2011 — 2013
Speech Communication and Rhetoric
Expert Global Solutions May 2014 - Present
NCO Financial Systems April 2009 - Present
NCO Financial Systems 2005 - Present
NCO Financial Systems September 2001 - November 2005
Self-employed musician & private instructor October 1986 - September 2001
Naval Air Propulsion Center 1982 - 1986
Skills
Altiris, Disaster Recovery, Active Directory, System Deployment, Troubleshooting, VMware, Cisco Technologies, VPN, Windows Server, Servers, Technical Support, Group Policy, XP, Windows 7, DHCP, SCCM, Help Desk Support, Firewalls, Virtualization, DNS, Microsoft Exchange, Data Center, Network Administration, Routers, IIS, IT Management, Computer Hardware, System Administration, LAN-WAN, WAN, Switches, Windows XP
Education
Drexel University 1977 — 1982
Bachelor of Science, Mechanical Engineering
Penton Media / Ag Division / Farm Press May 2014 - Present
Maintech July 2011 - May 2014
Connexions Staffing March 2011 - July 2011
NCO Financial Systems July 2006 - January 2011
Grafton Recruitment located at NCO Financial Systems April 2005 - July 2006
Associated Wholesale Grocers August 2001 - November 2003
Mark Sun Fresh November 1999 - March 2002
24-Hiway Thriftway February 1981 - November 1999
Skills
Desktop Support, Technical Support, Troubleshooting, Call Center, Servers, Switches, Routers, Hardware, Disaster Recovery, Data Center, Information Technology, WAN, Computer Hardware, Avaya, Vendor Management, IT Management, Network Design, TCP/IP, Cisco Technologies, System Deployment, VPN, Call Centers, Visio, Firewalls, XP, Networking, Active Directory, Help Desk Support, DNS, VMware, LAN-WAN, DHCP
Education
DeVry University-Missouri 1999 — 2003
Bachelor of Science (BS), Telecommunications Management
DeVry University 1999 — 2002
Bachelor of Science, Telecommunications Management
ADP July 2010 - Present
ADP National Account Services 2001 - July 2010
NCO Financial Systems October 1998 - January 2001
NCO Financial Systems July 1998 - October 1999
NCO Financial Systems June 1997 - June 1998
Cornell University September 1994 - June 1997
Skills
Sales, Salesforce.com, ADP Payroll, Benefits Administration, Sales Process, HRIS, SaaS, Sales Presentations, Payroll, Solution Selling
Education
Cornell University 1990 — 1994
Bachelor of Arts (B.A.), Art History
Williams & Fudge Inc October 2014 - Present
Williams & Fudge Inc June 2012 - Present
Williams & Fudge September 2005 - June 2012
NCO Financial Systems September 2002 - September 2005
Skills
Accounts Receivable, Financial Analysis, Internal Controls, Employee Training, Auditing, Account Reconciliation, Financial Reporting, Compliance, Interviewing Skills, Data Management, Inventory Management, Leadership, Strategic Planning, Customer Service, Account Management
Education
Hilbert College 1999 — 2001
Bachelor of Applied Science (B.A.Sc.), Criminal Justice/Law Enforcement Administration
Erie Community College 1997 — 1999
Criminalistics and Criminal Science
Concordia University September 2007 - Present
NCO Financial Systems September 2005 - January 2006
Education
Concordia University 2006 — 2010
NCO Financial Systems March 1999 - Present
APAC Customer Services, An EGS Company March 1999 - Present
NCO 1999 - Present
Manor College September 1996 - May 2009
RMH Teleservices (Now a part of NCO Group) 1999 - 2004
Advertising Specialty Institute November 1996 - March 1999
Safeguard Business Systems, Inc September 1981 - April 1996
Union mutual 1980 - 1981
telecheck 1979 - 1981
Skills
Leadership Development, Training, Team Building, Leadership, Program Management, Management, Team Management, Human Resources, Staff Development, Project Planning, Call Center, Sales, Coaching, Performance Management, Budgets, Recruiting, Customer Service, Instructional Design, Employee Relations, Organizational..., Vendor Management, Employee Training, Training Delivery, Call Centers, Access, Talent Acquisition, Personnel Management, Outsourcing, Onboarding, Employee Engagement, Teamwork, Talent Management, Process Improvement, BPO, Time Management
Education
DeSales University 1968 — 1972
BA, Secondary Education, History
Harris NA July 2000 - Present
BMO Harris Bank July 2000 - Present
NCO Financial Systems 1998 - 2000
Skills
Process Improvement, Mortgage Lending, Loans, Retail Banking, Credit, Banking
Education
Elgin Community College 1995 — 1997
Nursing
Royal LePage Real Estate Services-Brookfield Residential Property Services August 2013 - Present
Brookfield Residential Property Services January 2011 - December 2012
Royal LePage Real Estate Services-Brookfield Residential Property Services September 2010 - January 2011
Royal LePage Real Estate Services-Brookfield Residential Property Services January 2008 - September 2010
Teledima Inc May 2005 - March 2007
NCO Financial Systems January 2004 - April 2005
D&A Collection Corporation July 2000 - December 2003
Skills
Real Estate, Leadership, Instructor-led Training, Manage Client..., People-oriented, Bilingual Proficiency, High Level..., Financial Reporting, Account Management, Account Reconciliation, Accounts Receivable, Staff Supervision, Internal & External..., Build Strong..., Superior Work Ethic, Positive Personality, Outstanding time..., Financial Analysis, Problem Solving, Self-motivated Team..., Embraces Change, Presentations, Learn New Software..., Budgets, Sellers, Billing Management, Collections Management, Accounts Receivable..., Scheduling, Project Coordination, Project Delivery, Project Planning, High Reliability, Invoice Processing, Customer Service, Management, Process Scheduler, Time Management, Business Development, CRM, Software Documentation, Analysis, Employee Relations, Sales, Project Management, Corporate Relocation, Relocation, Outlook, Accounting, Coaching
Education
University of Toronto 2012 — 2012
Managing People-Advanced
University of Toronto 2011 — 2011
Managing People Essentials
Ontario Real Estate Association College 2007 — 2007
Real Estate
Concordia University 1999 — 1999
Business Administration
Black Cat, Inc May 2014 - Present
Intersolutions, Inc March 2014 - April 2014
Intersolutions, Inc February 2014 - March 2014
Yellow Pages Group / Groupe Pages Jaunes – Canada July 2012 - March 2013
MONARCH RECOVERY MANAGEMENT September 2008 - April 2011
TEVA PHARMACEUTICALS USA May 2008 - September 2008
NCO Financial Systems May 2006 - February 2008
NCO Financial Systems November 2001 - May 2006
NCO Financial Systems May 2001 - November 2001
Skills
Customer Service, Data Entry, Administrative..., Microsoft Office, Outlook, Clerical Skills, Time Management, Data Analysis, Multi Tasking, Training, Access, Microsoft Excel, Accounting, Client Liaison, Databases, Research, Team Building, Accounts Payable, Sales, Client Billing, Communication, Quality Assurance, Editing, Social Media, Supervising, 43 wpm, Problem Solving, Compliance, Microsoft Word, Travel Planning, Travel Arrangements, Online Travel, Travel Management, Travel, Business Travel, Proofreading, Leasing, resident relocation, MLM, Administrative...
Education
STRAYER UNIVERSITY 2012 — 2015
BBA, Management
Philadelphia High School for Girls 1995 — 1999
Diploma, College Preparatory
Delaware County Community College
Business Administration
NCO Financial Systems August 1994 - March 2009
NCO Financial Sysems 1994 - 2009
Risk Management Alternatives 1993 - 2009
Equifax Risk Management 1993 - 2009
Equifax Risk Management 1993 - 2009
Education
Dekalb Community College 1993 — 1995
Business
NCO Financial Systems April 2011 - Present
Freedom Financial May 2010 - March 2011
Skills
Team Building, Sales, Customer Service, Data Entry, Microsoft Excel, Negotiation, Coaching, Call Center, Loans, Process Improvement, Mortgage Lending
Education
Cosumnes River College 2010 — 2014
Business Administration, General Education, 3.1
Randstad June 2014 - Present
AttivaSoft June 2012 - Present
NCO Financial Systems January 2011 - January 2012
Laureate Education October 2009 - December 2010
Bank of America February 2005 - September 2009
MBNA America May 2003 - February 2005
MBNA America September 2001 - May 2003
MBNA America September 2000 - September 2001
Skills
Program Management, Quality Assurance, Human Services, Risk Management, User Acceptance Testing, Performance Management, Hiring, Compliance, Change Management, Team Building, Management, Project Management, Process Improvement, Social Services, Policy, Recruiting, Leadership, Training, Human Resources, Operations Management, Business Process...
Education
Walden University 2009 — 2017
Doctorate, Business Administration
University of Baltimore 2007 — 2009
Masters Degree, Human Services Administration
Coppin State University 2002 — 2007
Bachelor, Psychology
NCO Financial Systems February 1992 - Present
Spencer Walker Press March 1988 - January 1991
Skills
BPO, Banking, Inventory Management, Management, Access, Budgets, SAP, Change Management, Customer Service, Strategic Planning, Team Building, Process Improvement, Forecasting, Operations Management, Leadership, Call Centers, Customer Satisfaction, Logistics, Financial Analysis, Team Leadership, Sales Management, Transportation
Education
Columbus State Community College 1984 — 1987
Associate Business Graphics, Graphics & Business
Heath High School
PHH Mortgage July 2014 - Present
Bank of America, NA July 2010 - May 2013
Bank of America, NA February 2009 - July 2010
Bank of America, NA September 2006 - February 2009
Bank of America, NA August 2003 - August 2006
NCO Financial Systems November 2001 - July 2003
AAC Contracting July 2000 - May 2001
Eldre Components, Inc May 1997 - December 1999
Skills
Loans, Banking, Financial Analysis, Microsoft Excel, Customer Service, Mortgage Servicing, Cash Management, Mortgage Lending, Risk Management
Education
Rochester Institute of Technology 1996 — 2000
Mechanical Engineering, Industrial Engineering
Erie Community College 1995 — 1996
Engineering Science
Erie Community College 1984 — 1985
Engineering Science
Beyond the Rack March 2013 - Present
David's Tea September 2012 - November 2012
AB Enterprises July 2010 - October 2010
Auto-Kool May 2008 - August 2008
NCO Financial Systems June 2007 - August 2007
Skills
Data Entry, Online Research, Highly detail oriented, Technology, Data Analysis, Linguistics, Politics, iWork, Photoshop, Video Games, Microsoft Word, Microsoft Excel, Editing
Education
Concordia University 2006 — 2011
Bachelor of Arts, Linguistics and POLI SCI - International Relations
NCO Financial Systems InstructorAIDTMarch 2008 - Present
NCO Financial Systems 1997 - 2009
Education
Faulkner University 2004 — 2007
Bachelor's, Business Administration
Transdev North America May 2014 - Present
Vision Airlines August 2011 - December 2013
The Network November 2010 - July 2011
NCO Financial Systems 1994 - 2009
First Data Health Systems (Gerber Alley acquisition) 1991 - March 1994
World Omni Financial Corp. September 1982 - October 1990
Land of Lincoln Legal Foundation June 1979 - August 1979
Skills
Human Resources, Employee Relations, Onboarding, Management, Training, Benefits Administration, Payroll, Performance Management, Workers' Compensation..., Personnel Management, ADP HRB, Internal Communications, Project Management, Policy, Employee Benefits, 401k, Progressive Discipline, Employment Law, ADP Payroll, FMLA, New Hire Orientations, E-Verify Administrator, Leave of Absence..., Terminations, Unemployment Claims, Facilities Management, Facility Relocation, Procedure Development, HRIS, Recruiting, Labor Relations, Applicant Tracking..., Background Checks, Timekeeping, Americans with...
Education
Eastern Illinois University 1976 — 1979
B.S.
Sertec Corporation January 2015 - Present
First Data Merchant Services March 2013 - April 2014
Hill-Christian Consulting Group September 2011 - March 2013
KPMG Consulting February 2008 - March 2009
PwC May 2005 - November 2007
NCO Financial Systems 2003 - 2005
Transplant Resource Center of Maryland2003-2003 May 2003 - November 2003
Johns Hopkins Home Care Group January 2001 - January 2003
KPMG Consulting January 1997 - January 2001
North Fulton Regional Hospital January 1991 - January 1997
Skills
Internet Research, Marketing Research, Financial Analysis, Financial Reporting, Accounts Receivable, Microsoft Office, Lotus Notes, Expense Reconciliation, Managing Database, Reports Training, Client Billing, Client Collections, Customer Service, Train Staff, Answering Phones, Calendaring, Medical Records, Medical Terminology, Release of Information, Supply Management, Staff Supervision, Requirements Analysis, Appointment Scheduling, Online Research, Telephone Skills, Accounts Payable, Expenses, Account Reconciliation, Data Entry, Microsoft Excel, Teamwork, Access, Business Analysis
Education
Georgia Perimeter College 2007 — 2009
Business Administration and Management, General, 3.8
DeVry University-Georgia 1989 — 1991
Computer/Information Technology Administration and Management, 3.8
BlackRock December 2009 - Present
Quality Control Manager January 2008 - December 2009
BlackRock May 2005 - January 2008
NCO Financial Systems August 2004 - May 2005
Skills
Fixed Income, Financial Modeling, Mutual Funds, Valuation, Portfolio Management, Hedge Funds, Equities, Bloomberg, Alternative Investments, Investments, Financial Analysis, ETFs, Trading Systems, Financial Markets, Securities, Capital Markets, Bonds, Derivatives, Investment Management, Investment Banking, Bloomberg Terminal
Education
Drexel University 2001 — 2004
Bachelor of BS, Finance
college International jean mermoz 1992 — 1999
French Baccalaureate, Economics, Mathematics
RockStar Realty August 2006 - Present
Urological Supplies, Inc 2010 - 2013
UPS November 2002 - January 2012
NCO Financial Systems 1998 - 2002
Skills
Real Estate, Foreclosures, Short Sales, Sellers, Customer Service, REO, Selling, Residential Homes, Investment Properties, Referrals, Relocation, Condos, Negotiation, First Time Home Buyers, Property Management, Marketing, Sales, Buyers, Construction, Property, Vacation Homes, Listings, Single Family Homes, Investors, New Home Sales, Rentals
Education
Florida Gulf Coast University 2007 — 2008
Gwinnett Technical College 1997 — 2000
Associate
MedExpress May 2015 - Present
Duquesne Light Company January 2010 - February 2015
NCO Financial Systems June 2007 - December 2009
Skills
Process Improvement, Call Centers, Team Leadership, Customer Satisfaction, Customer Service, Interviews, Management, Human Resources, Coaching, Supervisory Skills, Business Process..., Performance Management
Education
East Stroudsburg University of Pennsylvania 1998 — 2001
Bachelor of Arts, Communications Media Studies
NCO Financial Systems October 2009 - Present
Union County seating October 2008 - June 2009
Schubert Bottling February 2006 - March 2008
Schubert Group International February 1982 - February 2006
Education
Davis and Elkins College 1979 — 1981
Liberal Arts
NCO Financial Systems 2005 - 2009
Skills
Change Management, Training, Leadership, Team Building, Coaching, Program Management, Management, Team Leadership, Process Improvement, Organizational..., Leadership Development
Education
Concordia University
B.A., Psychology
McGill University
B. Sc., Microbiology
Highmark Blue Cross Blue Shield October 2014 - Present
Duquesne University August 2013 - August 2014
Duquesne University January 2014 - May 2014
Duquesne University August 2013 - December 2013
NCO Financial Systems September 2010 - August 2013
Mercy Behavioral Health August 2009 - September 2010
Skills
Team Building, Public Speaking, Research, Business Strategy, Data Analysis, Survey Design, Survey Research, Qualtrics, Microsoft Excel, PowerPoint, Strategic Planning, Budgets, Insurance
Education
Duquesne University 2013 — 2014
Master of Business Administration (M.B.A.), Sustainability Studies
Duquesne University 2007 — 2009
Bachelor of Science (BS), Psychology
NCO Financial Systems October 2011 - Present
Zellers September 2007 - October 2011
Skills
Cashiering, Merchandising, Visual Merchandising, Retail, Customer Service, Data Entry, Loss Prevention, Time Management, Inventory Management, Store Management, Phone Skills, Outlook
Education
Conestoga College 2010 — 2011
Certificate, Human Resources Management
Mohawk College 2008 — 2010
Diploma, General Business
MedA/Rx November 2008 - Present
NCO Financial Systems July 2005 - November 2008
MEDCLR Inc March 2003 - July 2005
Gold Key Credit, Inc. November 2000 - March 2003
Capital Recovery Services, ltd August 1990 - June 2000
Education
University of Maryland College Park 1970 — 1972
US Navy Destroyer Electronics and Maintenance 1967 — 1967
Electronics and Maintenance
East Carolina University 1965 — 1967
Prichard Police Department July 2003 - Present
Prichard Police Department/ Child Advocacy Center July 2003 - Present
NCO Financial Systems August 2001 - July 2003
Education
Faulkner University 2009 — 2011
BCJ, Criminal Justice
CompuCredit January 2006 - Present
Portman Solutions 2004 - 2006
NCO Financial Systems 2002 - 2004
Education
DeVry University
University at Buffalo
Business Management / Accounting
NCO Financial Systems January 1989 - Present
Marine Midland Bank 1985 - 1989
Great Lakes Collection Bureau 1980 - 1985
Education
Lake Shore Central High School 1975 — 1978
Regents, Business
Erie Community College
Accounting and Business/Management
NCO Financial Systems February 1997 - June 2011
Skills
Coaching, Training
Education
Capella University 2009 — 2011
Masters, Counseling Studies
Faulkner University 2004 — 2007
Bachelor's, Business Adminstration
Fox and Sprader Enterprises, Inc. February 2010 - December 2011
Remedy Intelligent Staffing August 2009 - February 2010
Wholesale Siding Supply March 2009 - August 2009
NCO Financial Systems March 2003 - November 2008
Education
Delgado Community College 1999 — 2002
Associate of Business Administration
NCO Financial Systems VP and Asst General CounselNCO Financial Systems Inc.2004 - Present
Skills
Financial Services, Process Improvement, Risk Management, Executive Management, Mergers & Acquisitions
Education
Duke University School of Law
Juris Doctor (J.D.)
Tele Tech October 2011 - Present
Staples May 2011 - October 2011
NCO Financial Systems August 2010 - January 2011
Staples April 2009 - August 2010
VID Services LLC July 2002 - September 2005
American Skandia March 1998 - May 2002
Pitney Bowes Management Services September 1994 - March 1998
National Amusements May 1993 - September 1994
Commerce Insurance Company July 1986 - May 1993
Skills
Accounts Payable, Recruiting, Customer Service, Applicant Tracking..., Troubleshooting, Accounts Receivable, Cold Calling, Call Centers, Training, Hiring, Account Management, Employee Relations, Vendor Management, Human Resources
Education
ECPI College of Technology 2009 — 2010
AS, Network and Security Management
Western New England College 1980 — 1984
BS/BA, Computer Information Technologies
Sheezyart Inc October 2008 - Present
Fiserv September 2013 - March 2014
Avalon Document Services April 2012 - November 2012
Genco of WNY March 2012 - March 2012
RMF Printing Technologies, Inc. February 2012 - February 2012
Erie County Warehouse January 2012 - February 2012
Northern Anime Festival June 2007 - August 2010
NCO Financial Systems June 2008 - September 2009
Skills
Photoshop, Illustrator, InDesign, Team Leadership, Graphic Design, Illustration, Event Planning, Layout, Adobe Creative Suite, Dreamweaver, Web Design, QuarkXPress, Posters, Advertising, User Interface Design, Logo Design, Brochures, Creative Direction, Mac, Image Manipulation, Editing, Corporate Branding
Education
Daemen College 2004 — 2011
BS of Graphic Design, Graphic Design, Illustration, and Computer Science
Mount Saint Michael Academy 2000 — 2004
NYS High School Diploma
NCO Financial Systems December 2009 - Present
Verizon August 2000 - June 2009
Education
Coppin State University 1980 — 1984
BA/BS DEGREE, Social Sciences
NCO Financial Systems July 2005 - January 2014
JPMorgan Chase January 2001 - July 2005
Education
Eckerd College
Bachelor of Arts (BA), Human Services/Business
NCO Financial Systems August 2011 - Present
NCO Financial Systems June 1998 - August 2011
Internal Revenue Service, Department Of Treasury January 2002 - May 2006
First Data Corporation October 1997 - November 1998
Skills
Project Management, Software Documentation, Microsoft Excel, Vendor Management, Process Improvement, Operations Management, Team Building, Visio, Executive Management, Crystal Reports, Training, Analysis, Testing, Program Management, Management, Call Centers
Education
DeVry University-Georgia 1995 — 1998
Bachelor of Scienc, Computer Information Systems
Beach District Surgery Center September 2006 - Present
Beach District Surgery Center September 2006 - Present
NCO Financial Systems January 1995 - August 2006
Education
UCLA 1986 — 1989
BS, Healthcare Administration
El Camino College 1978 — 1982
AS, Business Administration
Hyundai Capital America 2012 - Present
T-Mobile March 2011 - Present
NCO Financial Systems October 2009 - March 2011
Always Open April 2005 - November 2009
Education
Delaware Technical and Community College-Stanton-Wilmington
John Dickinson High School
NCO Financial Systems April 2007 - July 2008
Education
Erie Community College 2010 — 2013
Lake Shore High school 1980 — 1983
QVC September 2015 - Present
PepsiCo September 2014 - July 2015
Longhorn Steakhouse July 2014 - September 2014
Walmart May 2013 - July 2014
APAC Customer Service, Inc. August 2012 - October 2012
Red Lobster April 2012 - August 2012
Labor Ready August 2011 - April 2012
All Cars Company January 2005 - February 2011
West Telemarketing August 2002 - December 2003
NCO Financial Systems October 2001 - June 2002
Skills
Strongly self-motivated, Strong Communication..., Multi Tasking, Microsoft Word, PowerPoint, Data Entry, Interpersonal Skill, Sales Support Tools, Customer Service, Restaurants, Warehousing, Janitorial, Telecommunications, Telemarketing
Education
ECPI College of Technology 2012 — 2014
Associate’s Degree, Computers and Information Science Concentration Network Security, 3.4 GPA
Peninsula Workforce Development Center (Thomas Nelson Community College) 2011 — 2011
Certifications, Heating, Ventilation and Air Conditioning (HVAC)
Western Union July 2013 - Present
NCO Financial Systems July 2010 - July 2013
Mercedes-Benz USA February 2007 - December 2009
Skills
Administrative..., Outlook, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Management, Team Building, Banking
Education
Eastwick College 2014 — 2016
Cardiovascular Technology/Technologist
Rockland Community College
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
Ramapo High School 2000 — 2004
High School Diploma
NCO Financial Systems December 2010 - Present
NCO Financial Systems July 2007 - December 2010
Skills
Call Centers, Policy, Process Improvement, Management, Credit
Education
Buffalo State College 2004 — 2006
Bachelor's of Science, Health and Wellness, General
Erie Community College 2002 — 2004
Associate of Science (AS), Liberal Arts and Sciences, General Studies and Humanities
Angel's Business Services LLC Business ConsultantHot Dog Grooming & Spa LLCOctober 2014 - Present
Zimmer Equipment Inc October 2005 - November 2013
NCO Financial Systems 2004 - 2005
U.S Army Transportation Mgmt Europe 2000 - 2002
Gear to Go 1995 - 1999
Skills
Microsoft Word, Customer Service, Microsoft Office, Administrative..., Outlook, Invoicing, Office Administration, Data Entry, Office Management, Administration, Accounts Payable, Accounts Receivable, Process Scheduler, QuickBooks, Bookkeeping, Training, Sales
Education
Florida Metropolitan University 2004 — 2006
Bachelor's Degree, Business Administration and Management, General, 4.0
Florida Metropolitan University 2002 — 2004
Associate's Degree, Business Administration and Management, General, 4.0
Phillips Business College 1993 — 1994
Diploma in Bookkeeping, Accounting, 4.0
Sentara Healthcare May 2011 - Present
NCO Financial Systems May 2009 - May 2011
Lord & Taylor August 2006 - May 2009
Skills
Healthcare, Healthcare Management, EHR, EMR, Hospitals, Revenue Cycle, Medicare, Process Improvement, Cognos, SAP
Education
East Stroudsburg University of Pennsylvania
Bachelor of Science (BS), Computer Science
University of Scranton
Master's degree, Finance, General
Rezolve Group September 2012 - Present
All Phase Security, Inc. June 2010 - September 2012
NCO Financial Systems June 2008 - June 2010
Skills
45 WPM, Communication, Customer..., Efficient in Microsoft...
Education
Cosumnes River College 2011 — 2013
Associate of Arts (A.A.), Business Administration and Management, General
NCO Financial Systems May 2013 - Present
Pentagroup Financial, LLC June 2006 - January 2013
Bank of America July 1990 - October 2004
Education
Erie Community College
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Orchard Park High School
Miles McClellan Construction October 2013 - Present
State of Ohio Taxation Department February 2013 - May 2013
NCO Financial Systems September 2012 - December 2012
H&R Block January 2012 - April 2012
Chase April 2009 - October 2011
Always Payday January 2006 - January 2008
Einstein Noah Restaurant Group, Inc. September 2004 - December 2005
Skills
Customer Service..., Finance, Loans, Cash Management, Compliance, Call Centers, Teamwork, Working Alone, Multi Tasking, Microsoft Office, Filing, Data Entry, Cashiering, Typing, Creative Problem Solving, Data Collection, Team Leadership, Maintaining Strong..., Computer Proficiency
Education
DeVry University-Ohio 2011 — 2015
Associate of Arts (A.A.), Web Page, Digital/Multimedia and Information Resources Design
Charter Communications August 2008 - June 2014
D.R. Nelson & Associates, Inc. January 2006 - August 2008
NCO Financial Systems December 1999 - January 2006
Skills
Customer Service, Microsoft Office, Outlook, Microsoft Excel
Education
Davenport University-Eastern Region
Bachelor of Business Administration (B.B.A.), Health Services Administration