Experience
Lowe's Home Improvement  July 2013 - Present
Computer Repair of Greensboro   December 2009 - Present
Apple Retail  March 2010 - November 2012
Element Customer Care   October 2008 - January 2010
NCO Financial Systems   May 2006 - September 2009
SITEL - General Motors Division   May 2003 - November 2005
Avalon Global Group   December 2001 - December 2002
Equifax / Certegy Card Services   May 2000 - October 2001
Promus Hotel Corporation / Hilton Hotels   May 1988 - December 1999

Skills
Customer Service, Recruiting, Sales, Retail, Store Management, Performance Management, Sales Management, Talent Acquisition, Human Resources, Hiring, Sourcing, Employee Relations, Business Development, Customer Retention, Employee Training, Marketing, Interviews

Education
Chowan University

Chowan University

Experience
Huntington National Bank  July 2014 - Present
Charter Communications  February 2009 - July 2013
Legal Copy Services   July 2006 - November 2008
Foremost Insurance  September 2004 - May 2006
NCO Financial Systems   August 2002 - September 2004

Skills
Customer Service, Coaching, Supervisory Skills, Call Center, Administration, Billing, Customer Relations, Negotiation, Insurance, Retail, Call Centers, Customer Satisfaction, Training

Education
Spring Arbor University   1999 — 2013
Business And Organizational Development

Central Michigan University   1985 — 1999
Music Teacher Education

Freeland High School   1980 — 1985
High School Diploma, College Prep

Experience
EOS CCA  June 2014 - Present
Grant and Weber   May 2007 - Present
NCO Financial Systems   April 2003 - May 2007
Law Offices of Zappettini & Bradley   January 1992 - April 2003

Skills
Healthcare, Insurance, Claim, Personal Injury, Medical Billing, HIPAA, Microsoft Office, Managed Care, Health Insurance, ICD-9, Leadership, Management, Microsoft Excel, Outlook, Team Building

Education
Carrington College California-Sacramento   2001 — 2002
Associate of Science (A.S.), Medical Insurance Specialist/Medical Biller, A

Experience
CBC Innovis  April 2013 - Present
NCO Financial Systems   May 2012 - March 2013
GM Financial  October 2006 - October 2011

Skills
Microsoft Word, Banking, Credit, Time Management, Credit Analysis, Mortgage Lending, Finance, Risk Management, Credit Risk, Insurance, Financial Risk, Commercial Banking, Credit Cards, Asset Management

Education
College of the Albemarle   1990 — 1991
State Certification Nursing Assistant, Creative Writing, Journalism

Eastern Vocational Technical High School   1978 — 1980
General Studies, Data Processing, 3.0

Experience
CarSoup.com  February 2015 - May 2015
US bank  August 2014 - February 2015
Ally Financial Inc.  April 2013 - August 2014
Savvi Formalwear  November 2013 - March 2014
Stanley Security Solutions  July 2012 - March 2013
NCO Financial Systems   August 2011 - January 2012
Regions Hospital  September 2010 - August 2011
Red Lobster  November 2008 - August 2010
Spirit of Services Inc.   June 2004 - July 2007
Macy's  November 2006 - January 2007

Skills
Customer Service, Customer Satisfaction, Technical Support, Healthcare Customer..., Fundraising, Call Center, Hospitals, Hosting, Restaurants, Retail Sales, Apple Technical Support, Bankruptcy, Data Analysis, Data Entry, Microsoft Office, Training, Telephone Skills, Team Building, Customer Experience, Teamwork, Customer Retention, Outlook, Time Management, Leadership

Education
Century College   2010 — 2011

Highland Park Senior High   2003 — 2007
High School Diploma

Century College
Associate of Arts Degree

Experience
ARS National Services  May 2009 - January 2014
ASI Networks, Inc.   June 2006 - August 2009
NCO Financial Systems   August 1998 - May 2006

Skills
Collections, Employee Training, Child Development, Customer Retention, Quality Assurance, Quality Control, Administrative..., Employee Relations, Coaching, Process Improvement

Education
Chaffey College   1997 — 1998

Experience
Target  October 2011 - Present
Metropolitan State University  January 2015 - Present
Target  September 2009 - October 2011
Target  September 2007 - September 2009
OutFront Minnesota  February 2005 - September 2007
NCO Financial Systems   February 1996 - January 2002

Skills
Organizational..., Operations Management, Leadership, Leadership Development, Team Leadership, Management, Call Centers, Training, Team Management, Supervisory Skills, Employee Relations, Policy, Vendor Relations, Time Management, Team Building, Coaching, Process Improvement, Customer Service, Strategic Planning

Education
Metropolitan State University   2013 — 2017
Doctorate, Business Administration

Drake University   2002 — 2004
Master's, Public Administration, Executive Leadership

California State University-East Bay   2000 — 2002
BA, Liberal Arts and Women's Studies

Downey High School   1991 — 1995

Experience
Gatehouse Realty   August 2013 - Present
NCO Financial Systems   September 2011 - December 2014
NCO Financial  November 2008 - September 2011

Skills
Real Estate, Residential Homes, Buyer Representation, Seller Representation, Investment Properties, National Association of..., Real Estate Advisory..., Real Estate License, Real Estate Investment..., Real Estate Investor, Real Estate Financing, Business Analysis, Business Process..., Risk Management, Financial Services, Financial Analysis, Analysis, Personal Finance, Microsoft Office, Microsoft Excel, Management Consulting, Managerial Finance, Business Strategy, Team Building, Sales, Customer Service, Management, Marketing Strategy, Public Speaking, Leadership

Education
Charleston Southern University   2002 — 2008
MBA, Business Management

Experience
NextEra Energy Resources  May 2013 - Present
JDRF Canada  October 2011 - April 2013
The Children's Place  April 2009 - September 2011
The Home Depot  February 2006 - December 2008
NCO Financial Systems   October 2004 - January 2006
Toys "R" Us   October 2000 - October 2004
La Senza  July 1998 - October 2000
ClaimSecure Inc.  March 1986 - August 1998

Skills
Employee Relations, Performance Management, Health, Payroll, Succession Planning, Training and Development, Corporate Benefits, Organizational Design, Human Resources, Leadership Development, Leadership, Employee Training, Coaching, Workforce Planning, New Hire Orientations, Recruiting, Benefits Administration, HRIS, Talent Management, Personnel Management, Training, Onboarding, PeopleSoft, Organizational..., Organizational..., Labor Relations, Hiring, HR Policies, Employee Engagement, Interviews, Talent Acquisition

Education
HRPA   2014 — 2014
Certification in AODA (Accessibility for People with Disabilities Act), Human Resources Management and Services

Cambrian College   1995 — 1999
Human Resources Management Certification, Human Resources Management/Personnel Administration, General

Cambrian College   1992 — 1995
CHRM, Human Resources

Experience
Ford Motor Company  February 2011 - Present
Datatel  2010 - 2011
NCO Financial Systems   2008 - 2009
Wolco Alliance Marketing Group   May 2006 - August 2008

Skills
Corporate Communications, Employee Engagement, Human Resources, Workers Compensation, Ergonomics, Paychex, Microsoft Office, Windows Sharepoint..., Adobe Creative Suite, Social Media..., Internal Communications, SharePoint, Management, Project Planning, Training, Employee Relations, Microsoft Excel

Education
Canisius College   2013 — 2015
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General

University at Buffalo
B.A, Communication

Experience
Wells Fargo  June 2013 - Present
Wells Fargo Home Mortgage  June 2013 - Present
Creditors   March 2013 - June 2013
NCO Financial Systems   June 2008 - March 2012

Skills
Negotiation, Collections, Communication, Time Management, Business Communications, Microsoft Excel, Microsoft Office, Default Servicing, Mortgage Servicing, Residential Mortgages, FHA, CPI, LPS, Skip Tracing, FDCPA, Listings, Organization Skills, Subrogation, Filing, Customer Service, VA Loans, FNMA, Problem Solving, Insurance Claims

Education
West Charlotte   2001 — 2005

Central Piedmont Community College
Human Resources Management and Services

Experience
Logista Solutions  October 2014 - Present
Logista Solutions  January 2011 - October 2014
NCO Financial Systems   March 2009 - January 2011
University of Science and Arts of Oklahoma  July 2008 - February 2009

Skills
Servers, Technical Support, Routers, A+ Certified, Networking, Switches, Troubleshooting, Disaster Recovery, Printers, Hardware, Desktop Computers, HP, Laptops, Software Installation, Microsoft Certified..., Computer Hardware, Dell PowerEdge Servers, Remote Desktop, Security, HP APS, Dell PowerVault, Dell Workstations, Dell Switches, Lenovo Certified, Lexmark Printers, Kyocera, Android, Windows 7, System Deployment, Group Policy, WSUS, Cabling, Desktop Administration, HP Proliant, Windows, Active Directory, DHCP, Cisco Technologies, Microsoft Office, Windows Server, Storage Area Networks, Virtual Desktop..., Information Technology, Operating Systems, LAN-WAN, VMware, VPN, Data Center

Education
University of South Alabama   2009 — 2012
Bachelor of Applied Science, Information Technology & Psychology

Canadian Valley Technology Center   2004 — 2006
Oklahoma Association for Career Technologies Diploma, Computer Information Systems

Chickasha High School   2003 — 2006
High School Diploma, With Distinction

Experience
Teleperformance  September 2013 - Present
The Northstar Companies  September 2012 - September 2013
NCO Financial Systems   August 2009 - September 2012
AllianceOne  2002 - 2009

Skills
Call Center, Credit, BPO, Credit Cards, Process Improvement, Strategic Planning, Operations Management, Vendor Management, New Business Development, Team Building, Customer Service, Risk Management, Financial Services, Collections, Salesforce.com, Customer Satisfaction, Customer Retention, CRM, Call Centers, Business Strategy, Outsourcing, Sales, Executive Management, Cross-functional Team..., Management, Strategy, Finance, Banking, Account Management, Leadership, Forecasting, Customer Experience, Relationship Management, Analysis, Portfolio Management, Financial Analysis, Analytics, P&L Management, Credit Risk, Change Management, Team Leadership, Call Center Development, Business Process..., Business Analysis, Credit Analysis, Loans, Mergers & Acquisitions

Education
Canisius College   1980 — 1984
Finance, General

Depew High School   1977 — 1980

Experience
Talis Clinical, LLC   August 2013 - Present
Cleveland Clinic  2006 - 2013
Cleveland Clinic  2000 - 2006
NCO Financial Systems   1996 - 2000
NCO Financial Systems   1993 - 1996
Hospital Referral Services Corporation   1990 - 1993

Skills
Healthcare Management, Hospitals, Healthcare, Healthcare Information..., Managed Care, Revenue Cycle, Process Improvement, Data Analysis, Epic Systems, EMR, EHR, Strategic Planning, Medicare, Contract Management, Home Care, Revenue Cycle Management, Patient Safety, Medical Education, Healthcare Consulting, Leadership, HIPAA, Medicaid, Critical Care, Medical Billing, Physicians, Medical Coding, Ambulatory, Medical Terminology, ICD-9, Surgery, CPT, Physician Relations, Practice Management, Quality Improvement, Informatics, Healthcare Industry, Inpatient, Radiology, JCAHO, Pediatrics, Internal Medicine, CPOE, Medicine

Education
Cleveland State University
MBA, Health Administration

The University of Akron
BA, Business/Corporate Communications

Experience
Hillcrest Inn Bed and Breakfast   March 2013 - Present
United Commercial Collections   July 2009 - January 2013
ABC/Amega Inc.   January 2006 - July 2009
ABC/Amega Inc.   December 2004 - January 2006
ABC/Amega Inc.   April 2004 - December 2004
ABC/Amega Inc.   April 2002 - April 2004
NCO Financial Systems   September 2001 - April 2002
NCO Financial Systems   March 1998 - September 2001

Skills
Litigation, Team Leadership, Call Center, Credit, Process Improvement, Skip Tracing, Customer Satisfaction, Customer Service, Accounts Receivable, Customer Retention

Education
Canisius College   1997 — 1998
Medicine

Experience
SuiteDream®   July 2014 - Present
Brand2Xpand   July 2014 - Present
Class C Solutions Group  April 2013 - June 2014
Barnes Distribution  August 2007 - April 2013
Guitar Center Inc.  September 1999 - August 2007
NCO Financial Systems   1996 - 1999

Skills
Marketing Strategy, Social Media Marketing, Sales Management, Team Management, Sales Process, Distance Learning, Blended Learning, Creative Direction, Mixed Media, Video Production, Training Delivery, Creative Strategy, Marketing, Strategy, Team Building, Training, B2B, Direct Sales, Lead Generation, E-commerce, Cross-functional Team..., Process Improvement, Creativity, Sales Operations, Educational Technology, Sales, Selling, New Business Development, Leadership, Management, Contract Negotiation, Account Management, Team Leadership, Business Development, Product Marketing, Key Account Management, CRM, Competitive Analysis, Customer Retention, Marketing Management, Online Marketing, Cold Calling, Email Marketing, Product Management, Operations Management, Product Development, Salesforce.com, Sales Presentations, Negotiation, P&L Management

Education
Cleveland State University
Business Administration

Experience
Cigna  September 2014 - Present
Bank of America  2011 - 2014
NCO Financial Systems   August 2010 - August 2011

Skills
Call Centers, Customer Service, Bill Payment, Banking, Mortgage Banking, Mortgage Servicing, Computers, Microsoft Word, Quality Assurance, Quality Auditing, Credit, Loans, Mortgage Lending, Risk Management, Time Management, Coaching, Outlook

Education
California University of Pennsylvania   2006 — 2009
Bachelor's of Arts, Psychology

Experience
BPIconcierge   January 2011 - Present
VanguardComm   March 2007 - April 2009
NCO Financial Systems   2002 - 2004

Skills
Social Media, Marketing, Social Media Marketing, Media Relations, Strategic Planning, Small Business, Public Relations, Brand Development, Business Strategy, Social Networking, Event Planning, Marketing Strategy, Advertising, Online Advertising, Blogging, Online Marketing, Digital Media, Integrated Marketing, Marketing Communications, Strategy, Event Management, Email Marketing, New Business Development, Lead Generation, SEO, Entrepreneurship, Facebook, Start-ups, Entertainment, Business Planning, Media Planning, Fashion, Television, Strategic Partnerships, E-commerce, Digital Marketing, Digital Strategy, Brand Management, New Media, Mobile Marketing, Publicity, Direct Marketing, Creative Direction, SEM, Market Research, Corporate Communications

Education
University of Phoenix   2009 — 2011
BA, Communications/Public Relations

Capella University   2002 — 2006
BS, Business Administration

Shore Regional HS   1992 — 1993

Colegio Ingavi   1982 — 1991

Experience
Duke Energy Corporation  September 2013 - Present
Meineke Car Care Centers, Inc.   March 2012 - September 2013
Meineke Car Care Inc   March 2012 - May 2012
EPRI  January 2012 - May 2012
Snyder's-Lance, Inc.   November 2011 - December 2011
Boy Scouts of America  September 2011 - November 2011
NCO Financial Systems   February 2010 - October 2011
R.E. Mason Company   February 2011 - August 2011
Freestyle Music Park  April 2009 - October 2009
Freestyle Music Park  2008 - 2009

Skills
Computer, Technical, Administrative, Microsoft Office, T-SQL, Active Directory, Software Installation, HTML, Hardware, Administrative Work, Technical Support, Performance Tuning, System Monitoring, Windows 7, Windows Server, Troubleshooting, Computers, Remote Desktop, Computer Hardware, Customer Satisfaction, Help Desk Support

Education
Coastal Carolina University   2004 — 2008
Bachelor of Science, Computer Science; Information Systems

Experience
Convergent Outsourcing  2012 - Present
LCS  2011 - 2011
GENPACT LLC  2009 - 2011
STA International  2007 - 2009
iQor  2007 - 2007
NCO Financial Systems   2003 - 2007
Océ North America (Océ Business Services)   2002 - 2003
Océ North America, Inc.   1994 - 2002
Xerox Corporation  1981 - 1994

Skills
BPO, Sales Management, CRM, Negotiation, Turn Around Management, Strategy, CXO, Order to Cash, Hunting, Hunter, Outsourcing, Solution Selling, New Business Development, Account Management, Executive Management, Leadership, SPIN, Business Development, Sales, F&A, P2P, Source to Pay, Strategic Planning, Management, Business Process..., B2B, Direct Sales, Competitive Analysis, Business Strategy, Team Leadership, Performance Management, Customer Retention, Telecommunications, Sales Process

Education
Centenary College of Louisiana   1978 — 1981
BS, Accounting

Centenary College of Louisiana   1978 — 1981
Bachelor of Science (B.S.), Accounting

Experience
Breitbart News  October 2011 - Present
Landmark Report   May 2011 - September 2011
CenturyLink  September 2010 - April 2011
Wedding Videography   January 2010 - December 2010
NCO Financial Systems   April 2010 - September 2010
Audioloft Studios   February 2010 - September 2010
Lifetouch National School Studios  August 2009 - March 2010
A House of Prayer   January 2009 - May 2009
Production Services  September 2006 - May 2009
Resound Radio  September 2005 - April 2009

Skills
Online Journalism, Copy Editing, Ghostwriting, Layout, Copywriting, Editorial Photography, Video Production, Audio-Visual Production, New Media, Creative Writing, After Effects, Social Media, Camera, Social Networking

Education
Cedarville University   2005 — 2009
Bachelors of Arts, Electronic Media (Emphases in Audio and Video Production), Theatre, Bible

Experience
Account Discovery Systems, LLC  January 2011 - Present
NCO Financial Systems   April 2000 - January 2008
JDR   March 1993 - April 2000
ACI  May 1991 - March 1993
Marine Midland Automotive Financial Corp.   May 1988 - January 1990

Skills
Leadership, Portfolio Management, Account Development, Organizational..., Cost Control, Problem Solving, Client Relations Skills, Management, Training, Mentoring, Finance, Policy, Time Management, Auditing, New Business Development, Client Relations, Team Building, Vendor Management, Operations Management, Risk Management, Executive Management, Process Improvement, Strategic Planning, Call Centers

Education
Canisius College   1985 — 1989
Bachelor of Business Administration (BBA), Business Administration and Management, General

Experience
NCO Financial Systems   October 2012 - Present
Mercer County BHC   September 2008 - September 2012
Life Force Ambulance   June 2000 - September 2008

Skills
Woodworking, Notary Public, Women Owned Business, Computers, Bipolar Disorder, Alcohol Awareness, Drug Recognition, Facebook, Teamwork, Sponsorship, Camping, Leisure Travel, Fun Loving, Kindness, Friendly Personality, Compassion

Education
Colorado State University   2012 — 2016
Bachelor Of Science in Information Technology, Concentration: Web Development Specialization, GPA 3.65

Experience
Media Sales Plus Inc  February 2015 - Present
First Niagara Bank  February 2012 - January 2015
First Niagara Bank  March 2011 - February 2012
NCO Financial Systems   August 2008 - January 2011
NCO Financial Systems   December 2004 - August 2008
NCO Financial Systems   2002 - December 2004
NCO Financial Systems   1998 - 2002
NCO Financial Systems   October 1996 - 1998

Skills
Leadership, Training, Call Center, Process Improvement, Credit, Operations Management, Vendor Management, Customer Service, Banking, Team Building, Performance Management, Loans, Team Leadership, Financial Services, Forecasting, Time Management, Customer Experience, Customer Retention, Executive Management, Management, CRM, Outsourcing, Customer Satisfaction, Credit Cards, Finance, Analysis, Strategy, Relationship Management, Business Process..., Business Development, Sales, Portfolio Management, Coaching, Business Analysis, Retail Banking, Team Management, Insurance, Consumer Lending, Change Management, Credit Analysis, Financial Risk, Cross Selling, Recruiting, Mergers & Acquisitions, Payments, Analytics, Loan Origination, P&L Management, BPO, Business Planning

Education
State University of New York College at Buffalo   1997 — 1999
Bachelor, Business

Canisius College   1993 — 1996
Accounting

West Seneca West

Experience
Essilor  August 2013 - Present
Mary Kay Inc.  2013 - 2014
Aetna  2008 - 2013
UnitedHealth Group  July 2007 - July 2008
NCO Financial Systems   June 2006 - August 2007
Brookdale Senior Living  October 2005 - July 2007
BANNER PHARMACAPS  August 2002 - June 2006
Arby's Restaurant Group, Inc.   April 1998 - October 2001

Skills
Health Insurance

Education
Colorado Technical University   2014 — 2015
Master of Business Administration (M.B.A.)

THOMAS WINGATE ANDREWS HIGH SCHOOL   1996 — 2000
HIGH SCHOOL DIPLOMA

Colorado Technical University
BACHELOR OF SCIENCE, HEALTHCARE MANAGEMENT

University of Phoenix
ASSOCIATES OF THE ARTS, HEALTHCARE ADMINISTRATION CON. IN MEDICAL RECORDS

Experience
LifeBridge Health  February 2014 - Present
Receivables Outsourcing Inc.   August 2011 - February 2014
Towson University  May 2011 - August 2011
SAIC  May 2010 - November 2010
NCO Financial Systems   May 2008 - July 2010
Weinstock, Friedman and Friedman   August 2008 - February 2010
NCO Financial Systems, Inc  May 2008 - August 2008
Film and the Arts   February 2008 - May 2008

Skills
Legal Assistance, Administrative..., Employee Relations, Data Entry, Customer Service, Office Management, Microsoft Office, Outlook, Spreadsheets

Education
Catonsville Community College   2011 — 2013
Associates, Human Services

Centreville High School   1999 — 2003
High School Diploma

Community College of Baltimore County
Associate of Science, Human Services

James Madison High School

Kaplan University Online
B.A., Business Administration

Experience
Amazon  September 2015 - Present
Amazon  September 2015 - Present
Insurance Advisory Group LLC   January 2014 - June 2015
Wells Fargo  March 2009 - January 2013
Seattle Pacific Funding   April 2007 - February 2009
Wells Fargo  August 2000 - April 2007
NCO Financial Systems   April 1998 - July 2000
ICT Group ( recently acquired by Sykes Outsourcing & Offshoring )   July 1996 - November 1997
Bear Stearns  January 1995 - October 1995

Skills
CRM Integration, Banking, Finance, Financial Analysis, Investments, Project Management, Investment Banking, Mortgage Banking, Credit, Portfolio Management, Credit Risk, Business Analysis, Entrepreneurship, Microsoft CRM, Pipeline Development, Marketing Intelligence, Loss Mitigation, Project Initiation, Software Implementation, Financial Software..., Software Implementation..., Innovation, Business Innovation, SQL, Analysis Services, Competitive Intelligence, Leadership Management, Change Management, Information Systems..., Information Security..., Information Architecture, MIS, Microsoft SQL Server, SQL Server Management..., Database Design, Relational Databases, Database Administration, Business Strategy, Mortgage Lending, Business Process..., CRM, Management, Customer Service, Sales, Analysis, Consulting, Analytics

Education
City University of Seattle
Master of Business Administration (M.B.A.), MBA

Columbia Basin College   2013 — 2014
Associate's Degree, Computer Science / Database Administration / Network Security, 3.79

Columbia Basin College   2013 — 2014
Database Management Certification, Computer Science / Database Systems / Database Design

Huthwaite Innovation Institute   2012 — 2012
Certificate in LEAN Design, LEAN Design

State University of New York College at Buffalo   1998 — 2000
Bachelor's Degree, Finance & Business Economics

Niagara College   1994 — 1997
Associate's Degree, Business Administration and Management, General

Experience
EOS-CCA  April 2012 - Present
Comcast Cable  2008 - 2012
MED3000  January 2007 - January 2008
NCO Financial Systems   April 2000 - January 2007

Skills
Customer Service, Management, Outlook, Invoicing, Leadership, Call Centers, PowerPoint

Education
Chicago State University   2001 — 2005
English Professional and Technical Writing Speech Communications; Radio and TV Journalism

Rich East High School   1995 — 1999
High School, General Studies

Experience
Operational Strategies   September 2004 - Present
Professional Development Center at The University of Texas at Austin  November 2011 - Present
Cornerstone Advisors Group   March 2014 - October 2014
Precyse Solutions  May 2006 - December 2009
NCO Financial Systems   June 2005 - March 2006
Kluge Companies   June 1996 - July 2002

Skills
Leadership Development, Healthcare IT, Risk Management, Exit Strategies, Healthcare, Team Building, Strategic Planning, Mentoring, Operations Management, Change Management, Customer Relations, Business Strategy, Team Leadership, Process Improvement, Management Consulting, Coaching, Analysis, Compliance, Problem Solving, Sales Management, Public Speaking, Program Management, Policy, Organizational..., Employee Relations, Business Process..., Business Planning, Customer Service, Strategy, Mergers & Acquisitions, Healthcare Information..., Small Business, Leadership, Business Development, Revenue Cycle, Business Process, Project Planning, Consulting, Executive Coaching, Project Management, Performance Improvement, Executive Management, Employee Benefits, Staff Development, Performance Management, Healthcare Consulting, Entrepreneurship, Business Intelligence, Human Resources, Healthcare Industry

Education
Capella University   2007 — 2011
MS, Industrial & Organizational Psychology

Texas State University-San Marcos   1983 — 1986
BS, Health Information Management

Experience
TransPerfect/GCG   March 2014 - May 2015
Integrity Staffing Solutions  November 2013 - March 2014
Integrity Staffing Solutions  October 2013 - November 2013
NCO Financial Systems   April 2012 - August 2013
Amazon  July 2011 - August 2013
State Farm Insurance  February 2006 - December 2011
Balboa Insurance  January 2011 - June 2011

Skills
Leadership, Microsoft Office, Research, Microsoft Excel, Microsoft Word, PowerPoint, Multi Tasking, Organization, Clerical Skills, Problem Solving, Communication Skills, Finance, QuickBooks, Outlooksoft, Filing, Troubleshooting, MS Project, Data Entry, Accounts Receivable, Online Research, Time Management, Outlook, Administrative..., Training, Access, Teamwork, Customer Service, Interviews, Telephone Skills, Lotus Notes, Spreadsheets, Customer Satisfaction, Office Administration, Claim, Software Documentation, Medical Terminology, Internet Explorer, Team-oriented, Process Improvement, People Skills, Insurance, Administration, Policy, Invoicing, Fax, Call Centers, 10 Key, Office Management, Critical Thinking, File Management

Education
Carrington College-Phoenix   2003 — 2004
Medical Assistance, Medical/Clinical Assistant

DeVry University Phoenix
Health Services Information

Experience
TSI - A Transworld Systems Company  April 2015 - Present
TSI - A Transworld Systems Company  December 2011 - March 2015
Weltman, Weinberg & Reis   April 2010 - December 2011
NCO Financial Systems   August 2007 - April 2010
OSI Education Services  April 2005 - July 2007
OSI Education Services  August 2003 - March 2005

Skills
Analysis, Collections, Microsoft Excel, FDCPA, Customer Service, Budgets, Team Building, Coaching, Leadership, Team Leadership, Program Management, Call Centers, Forecasting, Process Improvement, Vendor Management, Management, Operations Management, Loans, Microsoft Office, Training, Performance Management, Strategic Planning, Outsourcing, Credit, Negotiation, Sales Management, Project Management, Employee Training, Quality Assurance, Sales, Project Planning, Creditors' Rights, Litigation, Debt Settlement, Student Loans, Financial Services, Customer Satisfaction, Customer Retention, Customer Experience, Account Management

Education
Columbus State   1999 — 2001
Associate's degree, Business Administration and Management, General

Franklin University   1997 — 1999
Business Administration and Management, General

Experience
Capital Accounts LLC   May 2015 - Present
Consultant  December 2011 - May 2015
Consumer Debtor Protection of America   October 2014 - April 2015
Central Credit Services, Inc.   February 2014 - August 2014
RUI Credit Services   July 2013 - January 2014
NCO Financial Systems   December 2010 - October 2011
NCO Financial Systems   December 2009 - August 2010
NCO Financial Systems   January 2008 - October 2009
NCO Financial Systems   July 2006 - January 2008
NCO Financial Systems   November 2004 - July 2006

Skills
Call Centers, Outsourcing, Strategy, Strategic Planning, Executive Management, Training, Operations Management, Start-ups, Process Improvement, Mergers & Acquisitions, P&L Management, Analysis, Vendor Management, Leadership Development, Accounts Receivable, Team Building, Human Resources, Financial Services, Team Management, BPO, Portfolio Management, Team Leadership, Call Center Development, Performance Management, Customer Satisfaction, Forecasting, Customer Experience, Due Diligence, Customer Service, Inventory Management, Microsoft Office, Change Management, Employee Training, Budgets, Predictive Dialers, Organizational..., Coaching Staff, Data Analysis, Quality Auditing, Policy, Cross-functional Team..., Public Speaking, Client Services, International Operations, Inventory Analysis, Training & Development, Compliance, Mentoring, Debt Collection, Recruiting

Education
Rowan University   1986 — 1988
Criminal Justice

Camden County College   1983 — 1986
ASB, Business Law

Stockton University   1981 — 1983
Business Law

Experience
NCO Financial Systems   January 2010 - Present

Education
College of DuPage
Associate's degree, Human Services, General

Experience
Columbus State Community College  March 2015 - Present
Columbus State Community College  May 2014 - Present
Columbus State Community College  August 2014 - March 2015
Columbus State Community College  May 2014 - August 2014
United Dairy Farmers  October 2012 - April 2013
NCO Financial Systems   July 2011 - June 2012
The Garden City Group, LLC  July 2010 - January 2011
Teleperformance, USA  October 2007 - June 2010

Skills
Customer Service, Microsoft Office, Training, Team Building, Data Entry, Accounts Receivable, Outlook, Call Center, Microsoft Excel, Microsoft Word, Lotus Notes, PowerPoint, Process Improvement, File Management, Employee Training, Management, Inventory Management, Nonprofits, Conflict Resolution, Conflict Management, Call Centers, Leadership, Public Speaking, Event Planning, Community Outreach, Higher Education

Education
Columbus State Community College   2013 — 2016
Business Management, General

Brookhaven High School   2001 — 2006
High School Diploma, General

Experience
Automated Logistics Systems  February 2015 - Present
Automated Logistics Systems  April 2012 - February 2015
UniGroup, Inc  May 2011 - August 2011
Menards  May 2007 - August 2007
NCO Financial Systems   June 2006 - January 2007

Skills
Logistics Management, Marketing, Customer Service, Employee Training, Team Leadership, Microsoft Office, Microsoft Excel, Microsoft Word, SAP R/3, Negotiation, Time Management, Managing Deadlines, Data Entry, Multi Tasking, Logistics, 3PL, Warehousing, Supply Chain, Transportation, Shipping, Management, Reporting & Analysis

Education
Central Michigan University   2006 — 2011
Bachelor of Science in Business Administration, Logistics Management and Marketing, 3.0

Michigan Center High School   2002 — 2006
High School Diploma, 3.98

Experience
ConServe  February 2015 - Present
NCO Financial Systems   February 2014 - Present
Firstsource Advantage  October 2012 - August 2013
SecurAmerica  April 2012 - October 2012

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, HTML, Data Entry, Law Enforcement, Marketing, Nonprofits, Public Speaking, Strategic Planning

Education
Buffalo State College   2010 — 2012
Master of Arts (M.A.), Criminal Justice/Law Enforcement Administration

Canisius College   2006 — 2010
Bachelor of Arts (B.A.), Criminal Justice/Law Enforcement Administration

Experience
DarinGuess.com   May 2011 - Present
MRS Associates  September 2010 - June 2011
NCO Financial Systems   October 2007 - May 2010
Safelite Solutions  October 2005 - October 2007

Education
Columbus State Community College

Experience
Raymour & Flanigan  February 2012 - Present
NCO Financial Systems   February 2011 - February 2012
NCO Financial Systems   April 2010 - February 2011
NCO Financial Systems   May 2008 - March 2010
NCO Financial Systems   January 2008 - April 2008

Skills
Human Resources, Employee Relations, Performance Management, Onboarding, Recruiting, HRIS, Succession Planning, Talent Management

Education
Medaille College   2008 — 2010
Masters, Organizational Leadership

Canisius College   2004 — 2008
Business Management, Human Resources/ Information Systems

Experience
Project for Pride in Living (PPL)   August 2014 - Present
A12 Graphics / Dotado Apparel   September 2005 - Present
Free Range Music Cooperative (Non-Profit)   June 2012 - June 2014
GameStop  November 2011 - June 2013
Dolphin Staffing  August 2008 - September 2008
NCO Financial Systems   April 2006 - May 2008

Skills
Customer Retention, Marketing Communications, Social Networking, Hiring, Public Speaking, Nonprofits, Management, Training, Customer Service, Recruiting, Event Planning, Interviews, Time Management, Social Media, Human Resources, Employee Training, Graphic Design, Project Management, Sourcing, Public Relations, Marketing Strategy, Marketing, Web Design, Sales, Facebook, Social Media Marketing, Advertising, Event Management, Research

Education
University of Minnesota-Twin Cities   2008 — 2008
no

Clark Atlanta University   2000 — 2005

Experience
Freelance IT Consultant & Service Provider  October 2013 - Present
Bureau of Reclamation  July 2013 - October 2013
Self-Employed  July 2008 - July 2013
Salus Clinic   March 2012 - April 2013
RO-SA, INC.   January 2008 - March 2013
NCO Financial Systems   February 2011 - May 2012
US Air National Guard  October 2004 - May 2008

Skills
Customer Service, Operating Systems, Microsoft Office, Leadership, Visual Basic, C++, Java, JavaScript, General Office Duties, Office Management, Marketing Communications, Team Oriented, Courteous, Professional Services, Punctual, Organized, Responsible, Bilingual, LAN/WAN, Computer Literate, C#, PHP, MySQL, HTML 5, Git, Github, jQuery, SQL Tuning, COBOL, WordPress, APIs, Project Management

Education
The University of Connecticut School of Business   2015 — 2017
Master’s Degree, Business Analytics and Project Management

Capital Community College   2015 — 2016
Certification, Health Information Technology

Colegio Universitario de San Juan   2012 — 2015
Bachelor's Degree, Information Technology, 3.62 GPA

Universidad Politecnica de Puerto Rico   2002 — 2004
Computer Engineering, Computer Engineering

Experience
JackThreads  February 2015 - Present
NiSource  November 2012 - August 2014
NiSource  January 2011 - November 2012
NCO Financial Systems   February 2008 - January 2011
NCO Financial Systems   February 2007 - January 2008
Account Solutions Group  May 2004 - May 2006

Skills
Negotiation, Customer Service, Conflict Resolution, Call Center, Microsoft Office, PowerPoint, Microsoft Excel, Public Speaking, Data Entry, Outlook, Team Building, Credit, Microsoft Word, Call Centers, ARCOS, DIS, Dispatching, Emergency Management, Training, Payroll, Time Management, Customer Satisfaction, Process Scheduler, Operations Management, Team Leadership, Coaching

Education
Columbus State Community College   2015 — 2016
Associate's Degree, Liberal Arts and Sciences/Liberal Studies

State University of New York at Buffalo   2002 — 2004
N/A, Political Science and Government

Medina High School   1998 — 2002
NYS Regents Diploma, Music

Experience
TSI (formerly NCO)   May 2013 - Present
NCO Financial Systems   May 2008 - May 2013
TSI (formerly NCO / OSI Education Services)   September 2003 - February 2008
TSI (formerly NCO / OSI Education Services),   July 2001 - September 2003

Skills
Leadership, Workflow Management, Predictive Dialers, Call Center Development, Skip Tracing, FDCPA, Collections Management, Career Development..., Dialer Management, Process Improvement, Team Building, Call Centers, Management, Customer Service, Operations Management, Strategy, Vendor Management, Team Leadership, Training

Education
Columbus State Community College   2004 — 2006
Business managment

Experience
Arvato Digital Services  October 2010 - Present
Asheville Savings Bank  October 2008 - October 2010
NCO Financial Systems   September 2007 - September 2008
First Data Corp  June 2002 - February 2006
Sprint  June 1998 - May 2002
MoneyGram Payment Systems   1995 - 1998
MoneyGram Payment System   1993 - 1998
Cigna Insurance Services  1983 - 1988
Cigna Insurance Services  1983 - 1988

Skills
Workforce Management, Call Center, Contact Centers, Vendor Management, Training, Outsourcing, BPO, Customer Service, Customer Retention, Customer Satisfaction, Call Centers, Customer Experience, Coaching, Forecasting, Cross-functional Team..., Quality Assurance, Call Center Development, Team Building, Performance Management, Six Sigma, Team Management, CRM, Employee Engagement, Process Improvement, Business Process..., Operations Management, Employee Relations, Business Analysis, Leadership, Management, Service Delivery, Team Leadership, Recruiting, Analytics, Change Management

Education
Charleston Southern University
BA, Management

Experience
NCO Financial Systems   August 2006 - Present

Education
Clark Atlanta University   2000 — 2005

Experience
Infinite Computer Solutions/IBM   July 2013 - Present
Asset Management Specialists  December 2010 - June 2013
GSI Commerce  November 2008 - June 2009
NCO Financial Systems   November 2005 - November 2008

Skills
Active Directory, Servers, Windows Server, XP, Network Security, Network Administration, Wireless Networking, IT Operations, Visio, Windows 7, Troubleshooting, Citrix, VPN, VMware, Lotus Notes, SQL, Requirements Analysis, LAN-WAN, Perl, Unix, Antivirus, DHCP, Microsoft Exchange, Operating Systems, Software Installation, Technical Support, Windows XP, Help Desk Support, Windows

Education
Gwynedd-Mercy College   2002 — 2006
BS, Computer Information Science

Cheyney University of Pennsylvania
IT Academy for Network Security

Experience
NCO Financial Systems   2010 - Present
Universal Electronics  March 2005 - March 2010
V&L Tool Inc   March 2004 - March 2005
Argus Technical Services  September 2002 - March 2004
Waukesha Electric Systems  August 1991 - March 2002

Skills
Visual Basic, Microsoft SQL Server, Integration, Databases, Software Documentation, C#, Unix, Programming, HTML, SQL, ASP.NET, Troubleshooting, Operating Systems, Access, VB.NET

Education
Carroll University
Bachelors Degree, Computer Information Systems - Programmer/Analyst

WAUKESHA AREA TECHNICAL COLLEGE
Associate Degree, Computer Information Systems - Programmer/Analyst

Experience
First Touch Corporaton   January 2003 - January 2009
NCO Financial Systems   2004 - 2005
Cox Communications  June 2000 - January 2004
MCI  March 1996 - July 1999
MCI  1992 - 1996

Education
ALIC Theological Seminary   2005 — 2007
BA, Biblical Studies

Christopher Newport University   1987 — 1988
Business Adminstration / Psychology

Virginia State University   1984 — 1987
Business Administration

Experience
Little Rascals Child Development Center   August 2013 - Present
My Brothers & Sisters   June 2011 - Present
NCO Financial Systems   October 2009 - October 2013
T-Mobile  September 2006 - June 2009
Caremark  January 2005 - August 2006

Skills
Call Center, Collections, Customer Service, Consulting, Front Office, Receptionist Duties, Windows, Avaya AES, Citrix Metaframe, Written & Verbal..., Musicality, Music Creation, Songwriting, Choral, Music Theory, Musicology, Orchestral Music, Concert Band, Bass Clarinet, Dance, Dance Education, Liturgical Dance, Liturgical Music, Mail Order Pharmacy, Salons, Beauty Industry, Inventory, Technical Support, Data Entry, Call Centers, Avaya, Microsoft Office 2007, Customer Retention, Customer Satisfaction, Troubleshooting, Customer Service..., Clerical Skills, Customer Experience, Multi-line Phone, Fax, Telephone Skills, File Management, Team Building, Internet Explorer, Switchboard Operator, Filing, Appointment Scheduling, Telecommunications, Cashiering, Schedules

Education
Columbia College   1999 — 2002
B.A., Criminal Justice Administration

Center Senior High School   1993 — 1996

Experience
Express Scripts  October 2012 - Present
NCO Financial Systems   August 2010 - July 2012
United Refining Company  June 2005 - May 2007

Skills
Microsoft Excel, Leadership, Outlook, Process Improvement, Access, Time Management, Microsoft Word, Customer Service, Insurance, Management

Education
Clarion University of Pennsylvania   2007 — 2009
BSBA, Accounting

Clarion University of Pennsylvania   1998 — 2004
BA, Philosophy

Experience
Huntington National Bank  July 2007 - May 2010
Huntington National Bank  October 2008 - November 2008
NCO Financial Systems   April 2005 - July 2007

Education
Columbus State Community College
Business Management

Experience
Washington Global Consulting, LLC   January 2015 - Present
Allergen Immunological, LLC   April 2013 - December 2014
AlliedBarton Security Services  November 2012 - April 2013
NCO Financial Systems   April 2009 - October 2012

Skills
Employee Engagement, Performance Management, Recruiting, Onboarding, Benefits Administration, Human Resources, HRIS, Employee Relations, Employee Training, Employee Benefits, Training, Talent Acquisition, Leadership Development, Compensation Review, Policy, Temporary Placement, Organizational..., Personnel Management, Management, Payroll, Workforce Planning, Job Fairs, Leadership, Talent Management, Time Management, Succession Planning, Strategic Partnerships, Applicant Tracking..., New Hire Orientations, Labor Relations, FMLA, Performance Appraisal, Workers Compensation, Background Checks, SPHR, Temporary Staffing, Exit Interviews, Strategic Planning, FLSA, Risk Management, Call Centers, College Recruiting

Education
Columbia College (SC)   2015 — 2016
Master of Arts (M.A.), Organizational Change & Leadership

Johnson C. Smith University - JCSU   2006 — 2010
Bachelors of Science, Political Science, 3.89 of 4.00

Experience
DST Systems  June 2014 - Present
NCO Financial Systems   November 2008 - June 2014
Home Away   July 2003 - November 2008
Westport Public Safety   June 2000 - July 2003
AT&T  May 1996 - September 2000
Bridal Outlet   September 1994 - June 2000

Skills
Call Center, Process Improvement, Credit, Customer Service, Workforce Management, Vendor Management, Performance Management, BPO, Risk Management, Operations Management, Team Building, Training, Call Centers, Customer Satisfaction, Customer Retention, Customer Experience

Education
Columbia College   1999 — 2001

Experience
HSBC  September 2015 - Present
Buchanan Ingersoll & Rooney PC  September 2015 - September 2015
TSI - A Transworld Systems Company  August 2011 - July 2015
NCO Financial Systems   2011 - 2014
NCO Financial Systems   2011 - 2014
Jeffrey Freedman Attorneys at Law  March 2005 - August 2011
Donald H. Lischer, P.C.   July 2002 - November 2004

Skills
Bankruptcy, Creditors' Rights, Legal Documents, Pleadings, Legal Research, Legal Writing, Product Liability, Civil Litigation, Litigation, Westlaw, Document Drafting, Timeslips, Lexis, Chapter 11, Securities Regulation, Wordperfect, Litigation Support, Document Review, Commercial Litigation, Contract Law, Legal Compliance, Regulatory Compliance, Notary Public, FDCPA, HIPAA

Education
Canisius College   2006 — 2011
MBA, finance

SUNY at Buffalo   1999 — 2002
BA, SSI - Legal Studies

Experience
NCO Financial Systems   March 2012 - Present
Orange County Gospel Fellowship   August 2009 - Present
Rockland Child Development Services – The Mentor Network   May 2007 - February 2010
Here's Help Staffing   January 2007 - May 2007
Mortgage IT  May 2006 - July 2006
Fremont Investment & Loan  August 2003 - November 2005
Argent Mortgage Company  October 2001 - August 2003
Port Authority of NY/NJ  May 1995 - August 2001

Skills
Outlook, Microsoft Excel, Microsoft Office, Microsoft Word, Customer Service, Accounts Payable, PowerPoint, QuickBooks, Data Entry, Administrative..., PeopleSoft, Accounts Receivable

Education
City University of New York-Herbert H. Lehman College
Bachelor of Arts, Sociology

Experience
NCO Financial Systems   March 2012 - June 2012
Richmnd,VA.   October 2001 - January 2003
Banner Health  June 1997 - August 2000

Skills
Customer Service, Call Centers, Data Entry, Process Improvement, Accounts Receivable, Credit, Access, Outlook, Payroll, Training, Team Building, Time Management, Insurance, Customer Retention, Software Documentation, Analysis, Accounts Payable, Invoicing

Education
CSU Sacramento   1991 — 1995
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies

Experience
NCO Financial Systems   July 2011 - March 2012
Prescription Solutions  June 2008 - July 2011
ADT Security Services  April 2006 - June 2008

Skills
Microsoft Office, Customer Service, PowerPoint, Microsoft Word, Change Management, Negotiation, Financial Reporting, Corporate Finance, Research, Java, Team Building, Analysis

Education
Colorado Technical University   2011 — 2014
Bachelors, Criminal Justice/Forensic Science

Wilbur D. Mills High School   1986 — 1990
Basis/ General Studies, HS- Diloma

Experience
NCO Financial Systems   October 2009 - Present
Dyenomite  June 2003 - August 2009

Skills
Accounts Receivable, Customer Service, Credit, Finance, Collections, Microsoft Office, 10 Key, Research, Training, Accounts Payable

Education
Columbus State   2009 — 2012
Certificate, Medical/Clinical Assistant

Teays Valley High School   1996 — 2000
Certificate, Medical/Clinical Assistant

Experience
Iqor holdings   September 2011 - Present
NCO Financial Systems   April 2009 - September 2011
Ballantyne Country Club  January 2005 - March 2008

Skills
Customer Service, Customer Satisfaction, Customer Experience, Customer Retention, Customer Engagement, Vendor Management, Dreamweaver, Photoshop, Illustrator, Cinema 4D, HTML, Microsoft Word

Education
Canisius College   2000 — 2003
Bachelor of Science (B.S.), Digital Media Arts

Erie Community College   1997 — 2000
General Studies

Experience
Industrail Alliance   October 2012 - Present
Hooper Holmes Canada Ltd  June 2008 - September 2011
Royal LePage Anne Shears Real Estate Agency   October 2004 - October 2007
NCO Financial Systems   October 2003 - September 2004

Skills
Insurance

Education
Autorité des marchés financiers   2011 — 2012
Insurance of Persons, Insurance

John Abbott College   2004 — 2005
Agente d'immobilier, Real Estate

Gulbarga University   1989 — 1992
Bachelor of Arts (B.A.), Economics, Political Science and Sociology

Experience
Bath Fitter  December 2014 - Present
InStep Leather   August 2008 - November 2012
Additional Experience:  1992 - 2012
Space, Ltd. Woodlawn, MD   February 2008 - August 2008
RICOH Professional Services  September 2007 - December 2007
Lanier Worldwide, Inc  May 2005 - August 2007
NCO Financial Systems   October 2004 - April 2005
Jones Networking  April 2004 - October 2004
Svhmidt Baking Co.   April 2001 - August 2003

Skills
Purchasing Agent, A/R collections, Store Management, Customer Service, Business to Business..., Buyer, Business to Consumer..., Inventory Control, Supervisory Skills, Leadership, Invoicing, Management, Sales, Training, Purchasing, Customer Satisfaction, Team Building, Time Management, Accounts Receivable, Microsoft Excel, Networking, Purchasing Agents, Purchasing Supplies, Inventory Forecasting, Supply Purchasing, Reduced Costs, Collection Strategy, Microsoft Word, Manufacturing, Employee Training, Recruiting, Hiring, B2B, Sales Operations, Forecasting, Procurement, Negotiation, Teamwork, Cold Calling, A/R Collections, Microsoft Office, Marketing, Sourcing, Process Improvement

Education
Carroll Community College   2013 — 2014
Machine Shop Fundamentals Program

Experience
NCO Financial Systems   September 2005 - Present
Sports Fan Attic  2004 - 2006
LIDS Sports Group  2002 - 2004

Skills
Skip Tracing, Credit, Call Centers, Credit Analysis, Loss Mitigation, FDCPA, Loans, Credit Risk, Financial Services, Customer Service, Debt Management, Accounts Receivable, Microsoft Office

Education
Franklin University   2012 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Clarion University of Pennsylvania   1999 — 2001
Business Administration and Management, General

Glenville State College   1998 — 1999
Business Administration and Management, General

Experience
NCO Financial Systems   May 2007 - Present
NCO Financial Systems   June 2005 - May 2007
NCO Financial Systems   June 2002 - June 2005
NCO Financial Systems   June 2001 - June 2002

Skills
Back Office, Risk Management, Account Management, Customer Service, BPO, Call Centers, Organization, Credit, Team Leadership, Team Management, Customer Satisfaction, Training

Education
Chestnut Hill College

Temple University

Experience
ConServe  June 2015 - Present
HSBC  April 2013 - December 2014
NCO Financial Systems   2009 - 2012
NCO Financial Systems   2008 - 2009

Skills
Employee Relations, Performance Management, Employee Benefits, Management, Leadership, Coaching, Employee Engagement, Process Improvement, Talent Management, Human Resources, Employee Training, HR Policies

Education
Canisius College
Bachelor of Arts (B.A.), Secondary Education and Teaching